Sharp 3150 - FO B/W Laser Service manual

C4256-90954
HP LaserJet 3100/3150 Product
Service Manual
Copyright Information
Warranty
Trademark Credits
© 2002 Hewlett-Packard
Company
The information contained in
this document is subject to
change without notice.
JetSuite Pro Desktop for
Hewlett-Packard is a trademark
of JetFax, Inc.
Hewlett-Packard makes no
warranty of any kind with
respect to this information.
HEWLETT-PACKARD
SPECIFICALLY DISCLAIMS
THE IMPLIED WARRANTY OF
MERCHANTABILITY AND
FITNESS FOR A PARTICULAR
PURPOSE
Microsoft, Windows, and
MS-DOS are U.S. registered
trademarks of Microsoft
Corporation.
All Rights Reserved.
Reproduction, adaptation, or
translation without prior written
permission is prohibited except
as allowed under copyright
laws.
Part Number: C4256-90954
Second Edition, February 2002
Hewlett-Packard shall not be
liable for any direct, indirect,
incidental, consequential, or
other damage alleged in
connection with the furnishing or
use of this information.
NOTICE TO U.S.
GOVERNMENT USERS:
RESTRICTED RIGHTS
COMMERCIAL COMPUTER
SOFTWARE: “Use, duplication,
or disclosure by the
Government is subject to
restrictions as set forth in
subparagraph (c)(1)(ii) of the
Rights in Technical Data Clause
at DFARS 52.227-7013.”
Material scanned by this
product may be protected by
governmental laws and other
regulations, such as copyright
laws. The customer is solely
responsible for complying with
all such laws and regulations.
This product may be serviced
only in the country for which it
was designed to be used.
Hewlett-Packard Company
11311 Chinden Boulevard
Boise, Idaho 83714 U.S.A.
Iris is a registered trademark of
the Caere Corporation.
ENERGY STAR is a U.S.
registered service mark of the
United States Environmental
Protection Agency.
CompuServe is a trademark of
CompuServe, Inc.
All other products mentioned
herein may be trademarks of
their respective companies.
Contents
1 Product Information
Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Product specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Model and serial numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Product overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Laser statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . . .
FCC regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Telephone consumer protection act (U.S.) . . . . . . . . . . . . . . . .
IC CS-03 requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Declaration of conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Canadian DOC regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Environmental product stewardship program . . . . . . . . . . . . . .
Material safety data sheet. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13
14
15
16
18
19
23
23
24
25
27
28
29
30
30
34
2 Installation and operation
Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Operating environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Media requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Toner cartridge information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Storage conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Storing opened toner cartridges . . . . . . . . . . . . . . . . . . . . . . . .
Toner Recycling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Menu tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
35
36
37
38
38
38
38
39
40
52
3 Maintenance
Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Life expectancies of consumables . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning and maintaining the equipment . . . . . . . . . . . . . . . . . . . .
Cleaning the document scanner path . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the print path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using a cleaning page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
EN
55
56
57
58
60
63
Contents 3
4 Functional overview
Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ECU/power system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Print engine control system . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power system (on ECU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Formatter system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Central processing unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Parallel interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Draft mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Image formation system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Toner cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Step 1: Primary charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Step 2: Scanning exposure. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Step 3: Developing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Step 4: Transferring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Step 5: Separating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Step 6: Drum cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fixing stage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer feed system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper jam detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Solenoid, photosensors, and switches . . . . . . . . . . . . . . . . . . .
Document scanner system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Basic sequence of operation (formatter-to-printer) . . . . . . . . . . . . .
65
66
67
68
69
70
72
72
72
73
73
73
74
74
75
75
75
76
76
76
76
77
79
80
81
83
5 Removal and replacement
Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Removal and replacement strategy. . . . . . . . . . . . . . . . . . . . . . . . . 86
Required tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Back cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Right side cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Left side cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Left front cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
RFI shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Document scanner assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Printer door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Document release door. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Upper guide assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Contact image sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Document scanner assembly/motor . . . . . . . . . . . . . . . . . . . . 104
Document scanner pickup roller . . . . . . . . . . . . . . . . . . . . . . . 106
4
Contents
EN
Internal assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LIU board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Formatter board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Metal side plate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Exit roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Delivery assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fuser pressure plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Front casing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Heating element . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pressure roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Face-up/face-down lever . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fuser exit roller assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper exit sensor flag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Laser/scanner assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Solenoid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pickup roller assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper feed frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transfer roller guide and transfer roller. . . . . . . . . . . . . . . . . .
Kick plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Separation pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Subpads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Feed assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bottom assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cable guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Main Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ECU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
107
107
108
110
111
112
114
116
117
119
120
121
122
123
124
126
129
132
133
135
136
137
140
140
141
142
146
6 Troubleshooting
Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Basic troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Image formation troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . .
Check the toner cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Solving image quality problems . . . . . . . . . . . . . . . . . . . . . . .
Solving paper feed problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Solving general software problems . . . . . . . . . . . . . . . . . . . . . . . .
Functional checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Simple hardware test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Engine test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing all reports at once . . . . . . . . . . . . . . . . . . . . . . . . . . .
Half-self test functional check . . . . . . . . . . . . . . . . . . . . . . . . .
Drum rotation functional check . . . . . . . . . . . . . . . . . . . . . . . .
Heating element check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
High-voltage power supply check . . . . . . . . . . . . . . . . . . . . . .
EN
147
148
152
157
157
158
165
169
173
173
174
175
176
177
178
179
180
Contents 5
Paper curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper path check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper path and components. . . . . . . . . . . . . . . . . . . . . . . . . .
Document path and components . . . . . . . . . . . . . . . . . . . . . .
Repetitive image defect ruler . . . . . . . . . . . . . . . . . . . . . . . . .
Document scanner recalibration . . . . . . . . . . . . . . . . . . . . . . .
Main wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Service menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control panel service menu . . . . . . . . . . . . . . . . . . . . . . . . . .
Extended service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Softswitches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
To change the country code softswitch. . . . . . . . . . . . . . . . . .
Firmware and software downloads . . . . . . . . . . . . . . . . . . . . . . . .
Hardware, software, and firmware compatibility . . . . . . . . . . .
Fax trace report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
181
182
183
183
184
185
186
188
190
190
191
197
197
199
200
201
7 Parts and diagrams
Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to use the parts lists and diagrams . . . . . . . . . . . . . . . . . . . .
Ordering parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Consumables and accessories . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ordering consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Common hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Alphabetical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Numerical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
209
210
210
211
213
214
242
249
Appendix A Additional user notes
Document scanner separation pad replacement. . . . . . . . . . . . . . 255
When to replace the document scanner separation pad . . . . 255
How to replace the document scanner separation pad. . . . . . 256
Index
6
Contents
EN
Figures
Figure 1.
Figure 2.
Figure 3.
Figure 4.
Figure 5.
Figure 6.
Figure 7.
Figure 8.
Figure 9.
Figure 10.
Figure 11.
Figure 12.
Figure 13.
Figure 14.
Figure 15.
Figure 16.
Figure 17.
Figure 18.
Figure 19.
Figure 20.
Figure 21.
Figure 22.
Figure 23.
Figure 24.
Figure 25.
Figure 26.
Figure 27.
Figure 28.
Figure 29.
Figure 30.
Figure 31.
Figure 32.
Figure 33.
Figure 34.
Figure 35.
Figure 36.
Figure 37.
Figure 38.
Figure 39.
Figure 40.
Figure 41.
EN
Model and serial number label . . . . . . . . . . . . . . . . . 18
Document scanner path . . . . . . . . . . . . . . . . . . . . . . 19
Printer path (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Printer path (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Rear view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Control panel layout . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Basic configuration . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Printer unit functional block diagram . . . . . . . . . . . . . 67
ECU loads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
High-voltage power supply circuit . . . . . . . . . . . . . . . 71
Image formation block diagram . . . . . . . . . . . . . . . . . 74
Simplified paper path . . . . . . . . . . . . . . . . . . . . . . . . . 78
Solenoid, photosensors, and switches . . . . . . . . . . . 80
Simplified document path . . . . . . . . . . . . . . . . . . . . . 82
General timing diagram . . . . . . . . . . . . . . . . . . . . . . . 84
Back cover removal (1 of 2) . . . . . . . . . . . . . . . . . . . . 88
Back cover removal (2 of 2) . . . . . . . . . . . . . . . . . . . . 89
Right side cover removal . . . . . . . . . . . . . . . . . . . . . . 90
Left side cover removal . . . . . . . . . . . . . . . . . . . . . . . 91
Left front cover removal . . . . . . . . . . . . . . . . . . . . . . . 92
Top cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
RFI shield removal . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Printer door removal (1 of 3) . . . . . . . . . . . . . . . . . . . 95
Printer door removal (2 of 3) . . . . . . . . . . . . . . . . . . . 96
Printer door removal (3 of 3) . . . . . . . . . . . . . . . . . . . 97
Document release door removal (1 of 2) . . . . . . . . . . 98
Document release door removal (2 of 2) . . . . . . . . . . 99
Upper guide assembly removal (1 of 2) . . . . . . . . . . 100
Upper guide assembly removal (2 of 2) . . . . . . . . . . 101
Contact image sensor removal (1 of 2) . . . . . . . . . . 102
Contact image sensor removal (2 of 2) . . . . . . . . . . 103
Document scanner motor removal (1 of 2) . . . . . . . 104
Document scanner motor removal (2 of 2) . . . . . . . 105
Document scanner pickup roller removal . . . . . . . . 106
LIU board removal . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Formatter board removal (1 of 2) . . . . . . . . . . . . . . . 108
Formatter board removal (2 of 2) . . . . . . . . . . . . . . . 109
Metal side plate removal . . . . . . . . . . . . . . . . . . . . . 110
Exit roller removal . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Delivery assembly removal (1 of 2) . . . . . . . . . . . . . 112
Delivery assembly removal (2 of 2) . . . . . . . . . . . . . 113
Contents-7
Figure 42.
Figure 43.
Figure 44.
Figure 45.
Figure 46.
Figure 47.
Figure 48.
Figure 49.
Figure 50.
Figure 51.
Figure 52.
Figure 53.
Figure 54.
Figure 55.
Figure 56.
Figure 57.
Figure 58.
Figure 59.
Figure 60.
Figure 61.
Figure 62.
Figure 63.
Figure 64.
Figure 65.
Figure 66.
Figure 67.
Figure 68.
Figure 69.
Figure 70.
Figure 71.
Figure 72.
Figure 73.
Figure 74.
Figure 75.
Figure 76.
Figure 77.
Figure 78.
Figure 79.
Figure 80.
Figure 81.
Figure 82.
Figure 83.
Figure 84.
Figure 85.
Figure 86.
Figure 87.
Figure 88.
8
Fuser pressure plate removal . . . . . . . . . . . . . . . . .
Fuser pressure plate replacement . . . . . . . . . . . . . .
Front casing removal . . . . . . . . . . . . . . . . . . . . . . . .
Heating element removal (1 of 2) . . . . . . . . . . . . . .
Heating element removal (2 of 2) . . . . . . . . . . . . . .
Pressure roller guide removal . . . . . . . . . . . . . . . . .
Face-up/face-down lever replacement . . . . . . . . . .
Fuser exit roller assembly removal . . . . . . . . . . . . .
Paper exit sensor flag replacement . . . . . . . . . . . . .
Laser/scanner assembly removal . . . . . . . . . . . . . .
Solenoid removal (1 of 2) . . . . . . . . . . . . . . . . . . . .
Solenoid removal (2 of 2) . . . . . . . . . . . . . . . . . . . .
Pickup roller assembly removal (1 of 2) . . . . . . . . .
Pickup roller assembly removal (2 of 2) . . . . . . . . .
Paper pickup roller assembly replacement . . . . . . .
Paper feed frame removal (1 of 3) . . . . . . . . . . . . . .
Paper feed frame removal (2 of 3) . . . . . . . . . . . . . .
Paper feed frame removal (3 of 3) . . . . . . . . . . . . . .
Transfer roller guide and transfer roller removal . . .
Kick plate removal . . . . . . . . . . . . . . . . . . . . . . . . . .
Kick plate spring replacement . . . . . . . . . . . . . . . . .
Separation pad removal . . . . . . . . . . . . . . . . . . . . .
Subpad removal . . . . . . . . . . . . . . . . . . . . . . . . . . .
Feed assembly removal (1 of 3) . . . . . . . . . . . . . . .
Feed assembly removal (2 of 3) . . . . . . . . . . . . . . .
Feed assembly removal (3 of 3) . . . . . . . . . . . . . . .
Cable guide removal . . . . . . . . . . . . . . . . . . . . . . . .
Motor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ECU removal (1 of 4) . . . . . . . . . . . . . . . . . . . . . . . .
ECU removal (2 of 4) . . . . . . . . . . . . . . . . . . . . . . . .
ECU removal (3 of 4) . . . . . . . . . . . . . . . . . . . . . . . .
ECU removal (4 of 4) . . . . . . . . . . . . . . . . . . . . . . . .
Feet removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Engine test switch location . . . . . . . . . . . . . . . . . . .
Toner cartridge high-voltage connection points . . . .
High-voltage connector assembly . . . . . . . . . . . . . .
Overriding SW101 . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper path and components . . . . . . . . . . . . . . . . . .
Document path and components . . . . . . . . . . . . . . .
Repetitive image defect ruler . . . . . . . . . . . . . . . . . .
General circuit diagram (1 of 2) . . . . . . . . . . . . . . . .
General circuit diagram (2 of 2) . . . . . . . . . . . . . . . .
Example of a successfully sent fax . . . . . . . . . . . . .
Example of a successfully received fax . . . . . . . . . .
Major assembly locations . . . . . . . . . . . . . . . . . . . .
Supports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
External covers and panels . . . . . . . . . . . . . . . . . . .
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
174
180
181
182
183
184
185
188
189
206
207
215
216
218
EN
Figure 89.
Figure 90.
Figure 91.
Figure 92.
Figure 93.
Figure 94.
Figure 95.
Figure 96.
Figure 97.
Figure 98.
Figure 99.
Figure 100.
EN
Printer door (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . .
Printer door (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . .
Document scanner assembly . . . . . . . . . . . . . . . . .
Internal components (1 of 3) . . . . . . . . . . . . . . . . . .
Internal components (2 of 3) . . . . . . . . . . . . . . . . . .
Internal components (3 of 3) . . . . . . . . . . . . . . . . . .
Electrical components assembly . . . . . . . . . . . . . . .
Paper pickup assembly . . . . . . . . . . . . . . . . . . . . . .
Feed assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Separation guide assembly . . . . . . . . . . . . . . . . . . .
Delivery assembly . . . . . . . . . . . . . . . . . . . . . . . . . .
Document scanner separation pad replacement . . .
220
222
224
226
228
230
232
234
236
238
240
256
9
10
EN
Tables
Table 1.
Table 2.
Table 3.
Table 4.
Table 5.
Table 6.
Table 7.
Table 8.
Table 9.
Table 10.
Table 11.
Table 12.
Table 13.
Table 14.
Table 15.
Table 16.
Table 17.
Table 18.
Table 19.
Table 20.
Table 21.
Table 22.
Table 23.
Table 24.
Table 25.
Table 26.
Table 27.
Table 28.
Table 29.
Table 30.
Table 31.
Table 32.
Table 33.
Table 34.
Table 35.
Table 36.
Table 37.
Table 38.
Table 39.
EN
Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . 16
Performance specifications . . . . . . . . . . . . . . . . . . . . 16
Power specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Operating acoustical emissions specifications . . . . . . 17
Skew specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Environmental requirements. . . . . . . . . . . . . . . . . . . . 36
Media requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Control panel messages . . . . . . . . . . . . . . . . . . . . . . . 40
Life expectancies of consumables . . . . . . . . . . . . . . . 56
DC power distribution . . . . . . . . . . . . . . . . . . . . . . . . . 70
Timing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Control panel service menu . . . . . . . . . . . . . . . . . . . 190
Extended service menu tree . . . . . . . . . . . . . . . . . . . 192
Extended service mode self-test failures . . . . . . . . . 193
Extended service mode tests . . . . . . . . . . . . . . . . . . 194
Extended service mode reports . . . . . . . . . . . . . . . . 195
Country code softswitch sequences . . . . . . . . . . . . . 198
Hardware, software, and firmware compatibility . . . . 200
Fax phase sequence . . . . . . . . . . . . . . . . . . . . . . . . 202
Appropriate responses . . . . . . . . . . . . . . . . . . . . . . . 203
Fax abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Consumables and accessories. . . . . . . . . . . . . . . . . 211
Common fasteners . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Supports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
External covers and panels . . . . . . . . . . . . . . . . . . . 219
Printer door (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . 221
Printer door (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . 223
Document scanner assembly . . . . . . . . . . . . . . . . . . 225
Internal components (1 of 3). . . . . . . . . . . . . . . . . . . 227
Internal components (2 of 3). . . . . . . . . . . . . . . . . . . 229
Internal components (3 of 3). . . . . . . . . . . . . . . . . . . 231
Electrical components assembly . . . . . . . . . . . . . . . 233
Paper pickup assembly . . . . . . . . . . . . . . . . . . . . . . 235
Feeder assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Separation guide assembly . . . . . . . . . . . . . . . . . . . 239
Delivery assembly . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Alphabetical parts list . . . . . . . . . . . . . . . . . . . . . . . . 242
Numerical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Contents-11
12
EN
1
Product Information
Chapter contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Product specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Model and serial numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
EN
Chapter contents 13
Introduction
The HP LaserJet 3100/3150 product is a powerful business tool with
the capabilities of a full range of office equipment. With the HP
LaserJet 3100/3150 product, you can:
●
Print—Easily print documents with the laser quality you have
come to expect from an HP LaserJet printer.
●
Fax—Use the HP LaserJet 3100/3150 product as a standalone
fax machine to send and receive faxes, as well as perform
advanced tasks such as forwarding faxes to other locations. Use
the software to send faxes from and receive them to your
computer.
●
Copy—Make superior laser-quality copies. You can make up to
99 copies of a 30-page original. You can also enlarge, reduce,
adjust contrast and collate.
●
Scan—Scan important documents to create electronic files.
●
Use Software—Use the software to print, fax, copy, or scan. Also
use the software to store and organize scanned documents.
14 Product Information
EN
Product features
Table 1. Product features
Feature
Description
Print speed
6 pages per minute (ppm)
Copy speed
6 ppm
Fax transmission speed
6 seconds per page
Margins for scanned items
0.16 in (4.06 mm) at leading and trailing edges
0.12 in (3.05 mm) at sides
Margins for printed pages
0.20 in (5.08 mm) at sides
0.25 in (6.35 mm) at leading and trailing edges
Fax compatibility
International Telecommunications Union (ITU) Group 3
Fax coding schemes
MR, MMR, MH, and JBIG
Modem speed
14,400 bits per second (bps)
Speed dialing
Yes
Distinctive ring detect
Yes
Multiple copies
Up to 99 per job
Copy Reduction/
Enlargement
50% to 200%
Memory
2 megabytes (MB) (approximately 150 pages)
Printer Duty Cycle
6,000 single-sided pages per month
Document Scanner Duty
Cycle
2,500 single-sided items per month
EN
Product features 15
Product specifications
Table 2. Physical specifications
Category
Specification
Height
10.71 in (272 mm) without supports attached;
15.91 in (404 mm) with supports attached
Depth
15.36 in (390 mm) without supports attached;
23.55 in (598 mm) with supports attached
Width
15.12 in (384 mm)
Weight (cartridge installed) 23.37 pounds (10.6 kilograms)
Table 3. Performance specifications
Category
Specification
Print resolution
600 dots per inch (dpi)
Scan resolution
600 dpi enhanced; 300 dpi optical, with 256 levels of gray
Fax resolution
Standard: 203 by 98 dpi
Fine: 203 by 196 dpi
Superfine: 300 by 300 dpi (no halftone)
Photo: 300 by 300 dpi (halftone enabled)
Print speed
6 ppm
Copy speed
6 ppm
16 Product Information
EN
Table 4. Power specifications
Category
Specification
Power requirements
100 to 127 Volts alternating current (Vac) +/-10%; 50 to 60 hertz
220 to 240 Vac +/-10%; 50 hertz
Power consumption (in
continuous copy mode)
135 watts
Power consumption (idle)
9 watts
Minimum recommended
circuit capacity
4.2 amps (110 volts)
2 amps (220 volts)
(4.2 amps maximum pull)
Table 5. Operating acoustical emissions (per ISO 9296) specifications
Category
Specification
Sound Power Level,
LWAd (1 bel = 10 decibels)
5.7 bels (B)
Sound Pressure Level,
LpAm (Operator Position)
52 decibels (dB)
Sound Pressure Level,
LpAm (Bystander Position)
43 dB
Table 6. Skew specifications
Category
Specification
Print skew—left
0.6% (1.5 mm over 250 mm in length)
Print skew—right angle
accuracy
0.64% (1.2 mm over 190 mm in width)
Scan skew
1.2%
EN
Product specifications 17
Model and serial numbers
The model number and serial number are listed on an identification
label located on the back of the printer.
z
HP LaserJet 3100 product
Model number C3948A
z
HP LaserJet 3150 product
Model number C4256A
The serial number contains information about the Country of Origin,
the Revision Level, the Production Code, and production number of
the HP LaserJet 3100/3150 product.
The label also contains power rating and regulatory information. The
label shown in Figure 1 below is a label from an HP LaserJet 3100
product.
Figure 1. Model and serial number label
18 Product Information
EN
Product overview
4
5
6
3
2
1
7
Figure 2. Document scanner path
EN
1
Document output support
2
Document output slot
3
Document release door/control panel
4
Document feeder tray guides
5
Document feeder tray
6
Document feeder support
7
Special media lever
Product overview 19
4
5
3
6
7
5
2
1
Figure 3. Printer path (1 of 2)
1
Front paper output
2
Paper path lever
3
Control panel
4
Printer door
5
Printer door release latches
6
Paper output support
7
Paper input support
20 Product Information
EN
1
2
3
4
Figure 4. Printer path (2 of 2)
EN
1
Output bin
2
Input bin
3
Paper guides
4
Single-sheet input slot
Product overview 21
2
3
1
4
Figure 5. Rear view
1
Power cable connector
2
Phone line connector (or connectors, depending on country)
3
Model and serial number label
4
Parallel cable connector
22 Product Information
EN
Regulatory information
Safety
Transportation
Non-operating Magnetic Field Emissions, IATA Packaging Instructions
902
Laser safety statement
The Center for Devices and Radiological Health (CDRH) of the U.S.
Food and Drug Administration has implemented regulations for laser
products manufactured since August 1, 1976. Compliance is
mandatory for products marketed in the United States. This printer is
certified as a “Class 1” laser product under the U.S. Department of
Health and Human Services (DHHS) Radiation Performance
Standard according to the Radiation Control for Health and Safety Act
of 1968. Since radiation emitted inside this printer is completely
confined within protective housings and external covers, the laser
beam cannot escape during any phase of normal user operation.
WARNING!
EN
Using controls, making adjustments, or performing procedures other
than those specified in this manual may result in exposure to hazardous
radiation.
Regulatory information 23
Laser statement for Finland
Luokan 1 laserlaite
Klass 1 Laser Apparat
HP LaserJet 3100/3150 laserkirjoitin on käyttäjän kannalta turvallinen
luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi
estää lasersäteen pääsyn laitteen ulkopuolelle.Laitteen
turvallisuusluokka on määritetty standardin EN 60825-1 (1994)
mukaisesti.
Varoitus!
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla
saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle
näkymättömälle lasersäteilylle.
Varning!
Om apparaten används på annat sätt än i bruksanvisning
specificerats, kan användaren utsättas för osynlig laserstrålning, som
överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet 3100/3150 -kirjoittimen sisällä ei ole käyttäjän
huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa
ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi
huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista,
paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja,
käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan
suorittaa ilman erikoistyökaluja.
Varo!
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle
lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen.
Varning!
Om laserprinterns skyddshölje öppnas då apparaten är i funktion,
utsättas användaren för osynlig laserstrålning. Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:
Aallonpituus 775-795 nm
Teho 5 mW
Luokan 3B laser
24 Product Information
EN
FCC regulations
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy. If is not
installed and used in accordance with the instructions, it may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
●
Reorient or relocate the receiving antenna.
●
Increase separation between equipment and receiver.
●
Connect equipment to an outlet on a circuit different from that to
which the receiver is located.
●
Consult your dealer or an experienced radio/TV technician.
Note
Any changes or modifications to the printer that are not expressly
approved by HP could void the user’s authority to operate this
equipment.
Note
Use of a shielded interface cable is required to comply with the Class
B limits of Part 15 of FCC rules.
FCC part 68 requirements
This equipment complies with FCC rules, Part 68. On the back of this
equipment is a label that contains, among other information, the FCC
registration number and ringer equivalence number (REN) for this
equipment. If requested, this information must be provided to the
telephone company.
The REN is used to determine the quantity of devices which may be
connected to the telephone line. Excessive RENs on the telephone
line may result in the devices not ringing in response to an incoming
call. In most, but not all, areas, the sum of the RENs should not
exceed five (5.0). To be certain of the number of devices that may be
connected to the line, as determined by the total RENs, contact the
telephone company to determine the maximum REN for the calling
area.
EN
Regulatory information 25
This equipment uses the following USOC jacks:
RJ11C
An FCC-compliant telephone cord and modular plug is provided with
this equipment. This equipment is designed to be connected to the
telephone network or premises wiring using a compatible modular
jack which is Part 68 compliant.
This equipment cannot be used on telephone company-provided coin
service. Connection to Party Line Service is subject to state tariffs.
If this equipment causes harm to the telephone network, the
telephone company will notify you in advance that temporary
discontinuance of service may be required. If advance notice isn’t
practical, the telephone company will notify the customer as soon as
possible. Also, you will be advised of your right to file a complaint with
the FCC if you believe it is necessary.
The telephone company may make changes in its facilities,
equipment, operations, or procedures that could affect the operation
of the equipment. If this happens, the telephone company will provide
advance notice in order for you to make the necessary modifications
in order to maintain uninterrupted service.
If trouble is experienced with this equipment, please see the numbers
in the front of this manual for repair and (or) warranty information.
If the trouble is causing harm to the telephone network, the telephone
company may request you remove the equipment from the network
until the problem is resolved.
The following repairs can be done by the customer:
Replace any original equipment that came with the HP LaserJet
3100/3150 product. This includes the toner cartridge, the supports for
trays and bins, the power cord and the telephone cord.
It is recommended that the customer install an AC surge arrestor in
the AC outlet to which this device is connected. This is to avoid
damage to the equipment caused by local lightning strikes and other
electrical surges.
26 Product Information
EN
Telephone consumer protection act (U.S.)
The Telephone Consumer Protection Act of 1991 makes it unlawful
for any person to use a computer or other electronic device, including
fax machines, to send any message unless such message clearly
contains, in a margin at the top or bottom of each transmitted page or
on the first page of the transmission, the date and time it is sent and
an identification of the business, other entity, or individual sending the
message and the telephone number of the sending machine or such
business, other entity, or individual. (The telephone number provided
may not be a 900 number or any other number for which charges
exceed local or long-distance transmission charges.)
In order to program this information into your facsimile, please see
“Setting the fax header” and “Setting the time and date” in the user
guide.
EN
Regulatory information 27
IC CS-03 requirements
NOTICE: The Industry Canada label identifies certified equipment.
This certification means that the equipment meets certain
telecommunications network protective, operational and safety
requirements as prescribed in the appropriate Terminal Equipment
Technical Requirement document(s). The Department does not
guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is
permissible to be connected to the facilities of the local
telecommunications company. The equipment must also be installed
using an acceptable method of connection. The customer should be
aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be coordinated by a
representative designated by the supplier. Any repairs or alterations
made by the user to this equipment, or equipment malfunctions, may
give the telecommunications company cause to request the user to
disconnect the equipment.
Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines and internal metallic
water pipe system, if present, are connected together. This
precaution may be particularly important in rural areas.
Caution: Users should not attempt to make such connections
themselves, but should contact the appropriate electric inspection
authority, or electrician, as appropriate.
The Ringer Equivalence Number (REN) of this device is 0.7.
NOTICE: The Ringer Equivalence Number (REN) assigned to each
terminal device provides an indication of the maximum number of
terminals allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices
subject only to the requirement that the sum of the Ringer
Equivalence Number of all the devices does not exceed 5.
The standard connecting arrangement code (telephone jack type) for
equipment with direct connections to the telephone network is
CA11A.
28 Product Information
EN
Declaration of conformity
according to ISO/IEC Guide 22 and EN 45014
Manufacturer’s Name:
Hewlett-Packard Company
Manufacturer’s Address: 11311 Chinden Boulevard
Boise, Idaho 83714-1021, USA
declares, that the product
Product Name:
HP LaserJet 3100/3150 product
Model Number:
CxxxxA
Product Options:
ALL
conforms to the following Product Specifications:
Safety:
IEC 950:1991+A1+A2+A3 / EN 60950:1992+A1+A2+A3
EN 41003:1993
IEC 825-1:1993 / EN 60825-1:1994 Class 1 (Laser/LED)
EMC:
CISPR 22:1993+A1 / EN 55022:1994 Class B1
EN 50082-1:1992
IEC 801-2:1991 / prEN 55024-2:1992-3kV CD, 8kV AD
IEC 801-3:1984 / prEN 55024-3:1991-3 V/m
IEC 801-4:1988 / prEN 55024-4:1992-0.5 kV Signal Lines
1.0 kV Power Lines
IEC 1000-3-2:1995 / EN61000-3-2:1995
IEC 1000-3-3:1994 / EN61000-3-3:1995
FCC Title 47 CFR, Part 15 Class B2 / ICES-003, Issue 2
AS / NZS 3548:1995 / CISPR 22:1993 Class B1
Supplementary Information:
The product herewith complies with the requirements of the following Directives and carries the CEmarking accordingly:
- the EMC directive 89/336/EEC
- the Low Voltage Directive 73/23/EEC
1
2
This product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
This Device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
March 25, 1997
For Compliance Information ONLY, contact:
Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street,
Blackburn, Victoria 3130, Australia
European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh,
Department HQ-TRE / Standards Europe, Herrenberger Strasse 130, D-71034
Böblingen (FAX: +49-7031-14-3143)
USA Contact:
EN
Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160,
Boise, ID, 83707-0015 (Phone: 208-396-6000)
Regulatory information 29
Canadian DOC regulations
Complies with Canadian EMC Class B requirements.
Conforme á la classe B des normes canadiennes de compatibilité
électromagnétiques. << CEM>>.
Environmental product stewardship program
Protecting the environment
Hewlett-Packard Company is committed to providing quality products
in an environmentally sound manner. This HP LaserJet printer has
been designed with several attributes to minimize impacts on our
environment.
This HP LaserJet printer design eliminates:
Ozone production
The printer does not use high-voltage corona wires in the
electrophotographic process and therefore generates no appreciable
ozone gas (O3). Instead, this printer uses charging rollers in the toner
cartridge and in the print engine.
This HP LaserJet printer design reduces:
Energy consumption
Energy usage drops to as little as 9 watts while in idle mode. Not only
does this save natural resources, but it also saves money without
affecting the high performance of this product. This product qualifies
for the ENERGY STAR. ENERGY STAR is a voluntary program
established to encourage the development of energy-efficient office
products. ENERGY STAR is a U.S. registered service mark of the U.S.
Environmental Protection Agency.
As an ENERGY STAR partner, HewlettPackard Company has determined that
this product meets ENERGY STAR
Guidelines for energy efficiency.
30 Product Information
EN
Toner consumption
Depending on the type of printer driver you have, you may be able to
select a “draft” mode which uses about 50% less toner, thereby
extending the life of the toner cartridge. This is only available using
printer driver properties when printing or making copies from the
software.
Paper use
Depending on the type of program you use, you may be able to print 2
or 4 document pages on each printed page. This “N-up” printing
practice and the printer’s manual duplex capability (two-sided
printing) reduce paper usage and the resulting demands on natural
resources.
The design of this HP LaserJet printer facilitates the recycling of:
Plastics
Plastic parts have marking according to international standards that
enhance the ability to identify plastics for recycling purposes at the
end of the product’s life.
HP LaserJet Printing Supplies
In many countries, this product's printing supplies (e.g., toner
cartridge, drum, fuser) can be returned to HP through the HP Planet
Partners Printing Supplies Environmental Program. An easy-to-use
and free takeback program is available in more than 20 countries.
Multilingual program information and instructions are included in
every new HP LaserJet toner cartridge and consumables package.
HP Planet Partners Printing Supplies Environmental Program
Information
Since 1990, the HP LaserJet Toner Cartridge Recycling Program has
collected more than 25 million used LaserJet toner cartridges that
otherwise may have been discarded in the world's landfills. The HP
LaserJet toner cartridges and consumables are collected and bulk
shipped to our resource and recovery partners who disassemble the
cartridge. After a thorough quality inspection, selected parts such as
nuts, screws, and clips are reclaimed for use in new cartridges.
Remaining materials are separated and converted into raw materials
for use by other industries to make a variety of useful products.
Returns
For a more environmentally responsible return of used cartridges and
consumables, HP encourages the use of bulk returns. Simply bundle
two or more cartridges or consumables together and use the single,
pre-paid, pre-addressed UPS label that is supplied in the package.
EN
Regulatory information 31
For more information in the U.S. or Canada, call (1) (800) 340-2445
(U.S.) or (1) (800) 387-3867. Or, visit the HP LaserJet Supplies
website at the following address:
http://www.ljsupplies.com/planetpartners/
For more information in Mexico, call 258-40-44 (Mexico City) or (1)
(800) 900-7200 (outside Mexico City). Or, visit the website at the
following address:
http://www.hp.com/latinamerica
All other customers should call their local HP Sales and Service
Office or visit the following websites for further information regarding
availability of the HP Planet Partners LaserJet Toner Cartridge and
Consumables Recycling Program:
Latin America: http://www.hp.com/latinamerica
Asia/Pacific Region: http://www.asiapacific.hp.com/planp1
Europe: http://www.hp.com/pays/eur_supplies/english/planetpartners
Paper
This printer is suited for the use of recycled papers when the paper
meets the guidelines outlined in the HP LaserJet Printer Family Paper
Specification Guide (HP part number 5040-9072). This printer is
suited for the use of recycled paper according to DIN 19 309.
To ensure longevity of your HP LaserJet printer, HP provides the
following:
Extended warranty
HP SupportPack provides coverage for the HP hardware product and
all HP-supplied internal components. The hardware maintenance
covers a three-year period from date of the HP product purchase. HP
SupportPack must be purchased by the customer within 90 days of
the HP product purchase. Information on HP SupportPack is available
in a fax format by calling the U.S. HP FIRST (Fax Information
Retrieval Support Technology) at (800) 333-1917.
After connecting, press 1, and then press 1 again. The document
number is 9036. International customers can contact the nearest
HP-authorized reseller about this service.
If you have access to the internet, please try the HP Support Services
website about HP Support Pack at the following address:
http://www.hp.com/ssg/serv.pack.html
The following website contains worldwide customer service and
support contact information:
http://www.hp.com/ssg/contact/world.html
32 Product Information
EN
Spare parts and consumables availability
Spare parts and consumable supplies for this product will be made
available for at least five years after production has stopped.
EN
Regulatory information 33
Material safety data sheet
The Material Safety Data Sheet (MSDS) can be obtained by
contacting the fax-on-demand service in the HP LaserJet Supplies
website at the following address:
http://www.hp.com/go/msds
If you do not have access to the internet, call U.S. HP FIRST at
(800) 231-9300. After connecting, press 1. Then, request document
number 10164.
Non-U.S. customers should refer to the HP LaserJet 3150 product
user guide for HP FIRST phone numbers and information.
34 Product Information
EN
2
Installation and
operation
Chapter contents
Operating environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Media requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Toner cartridge information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
EN
Chapter contents 35
Operating environment
The environmental requirements listed below must be maintained to
ensure the proper operation of the HP LaserJet 3100/3150 product.
Table 7. Environmental requirements
Category
Requirement
Operating (working or
standby)
Temperature: 59 to 90.5 degrees Fahrenheit
(15 to 32.5 degrees Celsius)
Humidity: 10 to 80 percent relative humidity (no condensation)
Non-operating
Temperature (toner cartridge): -4 to 104°F (-20 to 40°C);
Temperature (product): -4 to 140°F (-20 to 60°C)
Humidity: 10 to 90 percent relative humidity (no condensation)
Normal storage
Temperature: 32 to 95°F (0 to 35°C)
Humidity: 35 to 85 percent relative humidity
Consider the following before installing the printer:
Note
●
Install in a well-ventilated, dust-free area.
●
Install on a hard, flat, continuous surface, with all four feet level.
Do not install on carpet or other soft surfaces.
●
Ensure adequate power is supplied.
Uninterruptible power supplies (UPS) may be used with the
HP LaserJet 3100/3150 product.
●
Install away from direct sunlight, open flames, or ammonia fumes.
If the HP LaserJet 3100/3150 product is placed near a window,
make sure the window has a curtain or blind to block direct
sunlight.
●
Install with enough space around the product for proper access
and ventilation.
●
Install away from the direct flow of exhaust from air ventilation
systems.
36 Installation and operation
EN
Media requirements
Media must be in good condition. Do not use media that is torn, worn,
or irregular. The table below details media requirements of the HP
LaserJet 3100/3150 product.
Table 8. Media requirements
Input for paper input bin and single-sheet input slot (for printer path)
Media size
Maximum: 8.5 by 14 in (216 by 356 mm)
Minimum: 3 by 5 in (76.2 by 127 mm)
Media weight
For paper output bin: 16 to 28 lb; (60 to 105 g/m2)
For front output slot: 16 to 42 lb (60 to 157 g/m2)
Paper input bin capacity
Up to 100 sheets of media at 20 lb (75 g/m2) weight or lighter
(fewer than 100 sheets of heavier media) or up to 10 envelopes
Input for document feeder tray (for document scanner path)
Item size
Maximum width: 8.5 in (216 mm)
Maximum length: 39 in (991 mm); up to 118 in (2997.2 mm) with
“long pages” enabled
Minimum size: 2 by 3.5 in (51 by 89 mm)
Item weight
Maximum: 28 lb (105 g/m2) for normal use;
up to 67 lb (252 g/m2) when using special media lever
Minimum: 12 lb (44 g/m2)
Document feeder tray
capacity
Up to 30 pages of an item at 20 lb (75 g/m2) weight or lighter
Fewer than 30 pages of items up to 28 lb (105 g/m 2) weight
One page at a time of 12 to 67 lb (44 to 252 g/m2) weight using
special media lever
Output capacities
Paper output bin
Up to 100 sheets of 20 lb (75 g/m2) or lighter paper
Front paper output slot
Up to 20 pages of 20 lb (75 g/m2) or lighter paper
Document output tray
Up to 30 pages of an item at 28 lb (105 g/m2)
EN
Media requirements 37
Toner cartridge information
Toner cartridges contain components that are sensitive to light,
temperature, and humidity. Follow the recommendations in this
section to ensure the highest quality and longest life of HP toner
cartridges.
Keep the HP LaserJet 3100/3150 product within the following
environmental conditions for optimum performance.
Storage conditions
Toner cartridges are affected by their environment. Packaging
protects toner cartridges from light and increases storage life. It is
important to store cartridges in their original packaging until ready for
installation.
When storing cartridges in a warehouse or work area, make sure the
storage place meets the conditions specified in Table 6.
Storing opened toner cartridges
Because cartridges do not have shutters to cover the laser beam
access slot, they should be kept inside the HP LaserJet 3100/3150
product until empty. Toner cartridges that have had the toner sealing
tape removed are also more vulnerable to environmental extremes.
If a toner cartridge must be removed from the HP LaserJet 3100/3150
product, always store the cartridge:
CAUTION
●
Inside the protective bag in which it was originally packaged.
●
In a dark cabinet, away from direct sunlight.
●
Correct side up and in a horizontal position (not standing on end).
●
Away from ammonia or organic solvent fumes.
Never ship the HP LaserJet 3100/3150 product with a toner cartridge
installed. Excessive vibration during shipping can cause toner to leak,
contaminating the product and possibly damaging the drum. Never
expose a cartridge to direct sunlight or to room light for more than a
few minutes. Bright light can permanently damage a toner cartridge.
Toner Recycling
See recycling information in Chapter 1.
38 Installation and operation
EN
Control panel
1
2
4
3
5
8
18
6
9
7
10
17
16
15
14
13 12
11
Figure 6. Control panel layout
1. Ready light
7. Forward arrow key
13. Speed-dial key
2. Error light
8. Stop/clear key
14. Redial/pause key
3. Control panel display
9. Copy key
15. Numeric keys
4. Enter/menu key
10. One-touch keys
16. Volume key
5. Backspace key
11. Start key
17. Resolution key
6. Back arrow key
12. Manual dial key
18. Contrast key
EN
Control panel 39
Control panel messages
These control panel messages are listed alphabetically, and are
accompanied by the cause for the message and steps to take to
resolve the problem.
Table 9. Control panel messages
Message
Cause
Solution
(number) is a Group The group-dial code you entered is
Group not Allowed
assigned to a group, but a group cannot
be dialed at this point. (Entries assigned
as groups cannot be assigned into other
groups.)
Enter a different one-touch key or
speed-dial code that is not assigned.
Already in Group
While programming a group-dial code,
you tried to add a fax number that is
already in the group.
Continue by adding the next fax number
you want to the group.
Blacklisted
(France only)
The fax number you tried to dial has
received a voice answer or no answer,
was busy on the first dial and redials, or
was busy with redials pending.
To clear the blacklist, unplug the fax
machine’s power cord from the power
strip or outlet and plug it back in.
Busy
The fax line to which you sent a fax was
busy. The HP LaserJet 3100/3150 product
automatically redials the busy line the
number of times specified.
Check the fax number and try again to
send the fax. If the message appears
again, try to send the fax to another fax
machine or try again later.
Cancel Group Edit
ENTER to Confirm
You pressed BACK SPACE while in a group- Press START to return to the group-dial
dial code in the Group Dial Setup Menu. code and continue editing.
Press ENTER/MENU to go to the Group
Dial Setup Menu. (Press ENTER/MENU
again to choose a different group-dial
code.)
Press STOP/CLEAR to exit the Menu
settings.
40 Installation and operation
EN
Table 9. Control panel messages
Message
Cause
Solution
Clear Document
From Scanner
Your document jammed while being fed
through the document feeder tray or the
HP LaserJet 3100/3150 product loaded
multiple sheets of the document.
Open the document release door,
remove the jammed item, and then
close the door.
The special media lever was in the wrong Remove the jammed item as detailed
position for the document you sent.
above. Then, check the special media
lever. It should be to the left for regularweight items or to the right for thick or
light items, which must be fed one at a
time.
The control panel configuration was set
incorrectly.
EN
Check the control panel configuration for
outgoing faxes, including the “send long
pages” setting.
Control panel 41
Table 9. Control panel messages
Message
Cause
Solution
Communication Error An error occurred while trying to transmit Try again to send the fax.
a fax. Brief descriptions of communication Try to send the fax to another fax
machine.
errors are listed below:
Make sure the telephone cord is
securely connected. Then, check for a
60 no RTC at end of fax
dial tone on the phone line by pressing
81 memory filled up
MANUAL DIAL.
82 fax was too short
Make sure the phone line is working by
84 power fail while receiving
disconnecting the HP LaserJet 3100/
85 failed to train
3150 product, plugging in a telephone to
86 in ECM, fax data had error(s)
the phone line, and making a voice call.
87 NEC failed to decode (T.4 or T.6
Connect the product to a different phone
coding error
line.
88 received scan line exceeds 13 sec
Reset the product by pressing and
(T.4-3.2)
holding STOP/CLEAR for seven seconds.
89 modem setup timeout
90 low speed command time out
Wait and try resending the fax later.
91 bad low speed command
92 transmit error: no DIS
93 transmit error: no answer
94 transmit error: canceled by operator
95 transmit error: failed to train
96 transmit error: busy
97 transmit error: no dial tone
100 poll-in error: no document to poll
101 document jam
102 receive error: too many mailbox
logs
103 receive error: had poll document but
no memory for receive
104 transmit error: no MCF
105 image processing chip fell behind
106 transmit: modem output buffer error
107 PIN received
108 RR/RNR timeout
109 generic ECM error
110 possible missing/partial pages in
ECM
111 T4 bit not set in DIS
112 wrong password
113 communications error in remote
setup (JetFax only)
114 fax document was lost (JetFax only)
115 blacklist
116 SUB/PWD error
117 timeout waiting for image
processing chip
118 no fax detected
119 remote access
120 caller disconnected prematurely
42 Installation and operation
EN
Table 9. Control panel messages
Message
Cause
Solution
Configuration
Err # (number 1-4)
An error was detected in the SRAM.
Unplug the power cord from the power
source, wait 10 seconds, and replug in
the power cord.
Try plugging the power cord into a
different power source.
If the error persists, see Chapter 6,
“Troubleshooting.”
Config. Stuck Addr
In Service Mode only, SRAM stuck
address test.
Unplug the power cord from the power
source, wait 10 seconds, and replug in
the power cord. If the error persists, see
Chapter 6, “Troubleshooting.”
Config. Tied Addr.
In Service Mode only, SRAM tied address Unplug the power cord from the power
test.
source, wait 10 seconds, and replug in
the power cord. If the error persists, see
Chapter 6, “Troubleshooting.”
Decoding Error #
(number 1-3)
There was an error in decoding with the
image processing chip.
Unplug the power cord from the power
source, wait 10 seconds, and replug in
the power cord.
Try plugging the power cord into a
different power source.
If the error persists, see Chapter 6,
“Troubleshooting.”
Documents Were
Lost START to
Continue
Power to the HP LaserJet 3100/3150
product was interrupted, and documents
in memory were lost.
Press START. The HP LaserJet 3100/
3150 product prints a report. Check the
Status column for the “Fax Document
was Lost” message. The associated
incoming and outgoing faxes should be
resent.
Encoding Error
There was an error in encoding with the
image processing chip.
Unplug the power cord from the power
source, wait 10 seconds, and replug in
the power cord. If the error persists, see
Chapter 6, “Troubleshooting.”
Errors Likely in
Pages
The fax transmission was completed, but
there are likely to be errors in the pages
specified.
Try resending the fax or asking the
sender to resend the fax to you.
Try faxing to another fax number.
Try connecting the product to a different
phone line.
EN
Control panel 43
Table 9. Control panel messages
Message
Cause
Solution
Fax Document was
Lost
Faxes in memory were lost as a result of a If you set up faxes to be sent at a future
power failure.
time or to be polled, or if the product
was set to receive faxes to memory,
print a fax log to identify the lost faxes.
The lost faxes should be resent.
Fax Memory Error
#(number 1-5)
An error was detected in DRAM.
Unplug the power cord from the power
source, wait 10 seconds, and replug in
the power cord.
Try a different power source or surge
protector.
If the error persists, see Chapter 6,
“Troubleshooting.”
Group is Empty, Use Appears when you are creating a groupONE-TOUCH/
dial code.
SPEED DIAL
Begin adding fax numbers to the groupdial code. For more information, see
“Programming group-dial codes from
the control panel” in the user guide.
Input Limit Reached
Too many fax numbers were dialed when
you tried to send to an ad-hoc group.
The maximum number of fax numbers
that can be added to an ad-hoc group is
100. Resend the fax to 100 or fewer
numbers.
Invalid Date or Time
An invalid time or date was entered, such Re-enter the date and time. If the error
as 25:99 PM or June 35
persists, see Chapter 6,
“Troubleshooting.”
Keypad Test Failed
In Service Mode only, the keypad test
failed.
Check the cabling connections and run
the keypad test again.
If the error persists, see Chapter 6,
“Troubleshooting.”
Long Page?
START to Continue
The HP LaserJet 3100/3150 product
senses a document over 39 inches (991
mm), such as a banner, may be feeding
through the document feeder tray or that a
paper jam has occured.
If there is no jam, quickly press START to
continue scanning. If you do not press
START within a few seconds, the product
assumes that a page is jammed and
cancels the job.
If there is a jam, remove it and restart
the job.
If you are sending a fax or copying a
document longer than 39 inches (991
mm), you can also set the control panel
to use the “Send long pages” procedure.
44 Installation and operation
EN
Table 9. Control panel messages
Message
Cause
Memory Full - Send
Unscanned Pages
During the fax job the memory filled. All
Reload the pages that were not sent
pages of the fax have to be in memory for and send them.
a fax job to work correctly. Only the pages
that fit into memory were sent.
Memory is Full
The HP LaserJet 3100/3150 product
memory was completely filled during a
copy or a scan.
This message should clear
automatically when the next task starts
(for example when you start a copy or
receive a fax).
Modem Error #
(number 1-3)
An error was detected with the modem.
Make sure that the telephone cord is
securely connected on both ends.
Unplug the power cord from the power
source, wait 10 seconds, and replug in
the power cord.
Try a different power source or surge
protector.
No Answer
You tried to send a fax, but the receiving
fax line did not answer.
Check the fax number and try again to
send the fax.
Try to send the fax to another fax
machine or try again later.
No Dial Tone
The HP LaserJet 3100/3150 product
cannot detect a dial tone
Make sure that the telephone cord is
securely connected on both ends.
Press and hold STOP/CLEAR for seven
seconds to check for a dial tone.
Make sure the phone line is working by
disconnecting the HP LaserJet 3100/
3150 product, plugging in a telephone to
the phone line, and making a voice call.
Connect the product to a different phone
line.
No Fax in (number)
Tries
The HP LaserJet 3100/3150 product failed Check the fax number and try again to
to connect to the receiving fax machine in send the fax. If the message appears
the number of redials specified.
again, try to send the fax to another fax
machine or try again later.
EN
Solution
Control panel 45
Table 9. Control panel messages
Message
Cause
Solution
No Memory for
Report
Erase/Print
Document
There is not enough memory to print a
report because memory is being used to
store faxes that have been received to
memory.
Print faxes that have been received to
memory.
There is not enough memory to print a
report because memory is being used to
store faxes set up to be sent at a future
time or to be polled.
If you have several faxes set up to be
sent at a future time or to be polled, try
clearing these faxes using job status.
There is a problem with the line interface
unit (LIU).
Unplug the power cord from the power
source, wait 10 seconds, and replug in
the power cord.
Connect the product to a different power
source.
If the error persists, see Chapter 6,
“Troubleshooting.”
No Modem Installed
No Room in Fax Log The fax log was unable to print because of Solve the error condition so that the
an error; for example, the product is out of product can print the fax log.
paper.
Not Enough Memory There is not enough memory to complete Try again to send the job. If the error
the job indicated.
persists, press and hold STOP/CLEAR for
seven seconds to reset the product.
Not Enough Memory The HP LaserJet 3100/3150 product does Divide the copy job into smaller sections
to Duplicate for
not have enough memory to complete the and then try again to copy.
COPY
copy job.
Use the Document Assistant to
complete the copy job.
No Fax Pages in
Memory to Reprint
The HP LaserJet 3100/3150 product
attempted to execute “Reprint Last Fax”
when nothing was in memory.
Nov-22-93 06:30 PM The battery inside the HP LaserJet 3100/
(An incorrect date
3150 product has failed, causing all Menu
appears.)
features to revert to the factory settings.
Settings that contained alphabetic and
numeric characters you entered, such as
header information and speed-dial names
and numbers, have been erased.
46 Installation and operation
Wait for a fax, then as soon as a fax is in
the memory, the HP LaserJet 3100/
3150 product will reprint the fax.
The battery should be replaced. You can
continue to use the HP LaserJet 3100/
3150 product without replacing the
battery, but any information you enter
will be erased again if power is lost.
EN
Table 9. Control panel messages
Message
Cause
Solution
Paper Bin is Empty
Please Add Paper
The paper input bin is empty.
Load paper. If paper is already loaded,
remove it. Check for and remove any
jammed sheets and discard them. Then,
reload the paper stack in the paper input
bin.
Password must be 4 An attempt was made to enter a password Re-enter four-digit password.
Digits
that was not four digits.
Paused (Memory
Full)
The HP LaserJet 3100/3150 product
memory is full, and the current job in the
document feeder tray is paused to wait for
memory to become available.
Reduce activity on the HP LaserJet
3100/3150 product, or wait for other jobs
to finish so that memory will be freed.
If there are faxes set up to be polled or
sent at a future time, you may want to
cancel these jobs to free memory.
PC Not Detected
Address Invalid
If you tried to send a document to an email address in a one-touch key, speeddial code, group-dial code, or to one that
you entered manually at the control panel,
the product must be directly connected to
a computer using a parallel cable, the
computer must be on, and a compatible email program must be installed on the
computer.
Make sure that the parallel cable is
securely connected between the
computer and the HP LaserJet
3100.3150 product.
Make sure that the computer is on.
Make sure that a compatible e-mail
program and the JetSuite Pro software
are installed on the computer.
PC Print Timed Out
The print job took too long to print, and the Let the “print jobs retry” continue for five
HP LaserJet 3100/3150 product timed
minutes. If the HP LaserJet 3100/3150
out.
product still does not print, cancel the
current print job and resend it.
Phone Number Error Too many characters were entered when
dialing a phone number.
EN
The maximum number of characters
that can be entered is 60. If you have a
number longer than 60 characters,
break the number into smaller chunks.
Enter the first part of the number, and
press REDIAL/PAUSE as the last
character in the first number. Then,
enter the second part of the number as
if it were a second number going to a
group. When the product dials, it will
treat both numbers as if they are one.
Control panel 47
Table 9. Control panel messages
Message
Cause
Polling-In Error
The HP LaserJet 3100/3150 product tried Make sure that the sender’s fax machine
to poll another fax machine. The poll failed is ready to be polled, and check the fax
because there was no answer, the line
number. Then, set up to poll again.
was busy, or the other fax machine was
not ready to be polled.
Printer Comm Error
There was an error in communicating with Make sure that the parallel cable is
the HP LaserJet 3100/3150 product.
securely connected between the HP
LaserJet 3100/3150 product and the
computer.
If the problem persists, unplug the
power cord from the power source for 10
seconds, and then replug it in.
Try connecting the product to a different
power source.
If the error persists, see Chapter 6,
“Troubleshooting.”
Printer Comm Error
^1
In Service Mode only. There was an error Make sure that the parallel cable is
in communicating with the HP LaserJet
securely connected between the HP
3100/3150 product.
LaserJet 3100/3150 product and the
computer.
If the problem persists, unplug the
power cord from the power source for 5
seconds, and then replug it in.
If neither of these solutions works, see
Chapter 6, “Troubleshooting.”
Printer Cover Open
or No Cartridge
The printer door is open or the toner
cartridge is not installed properly.
Make sure that the printer door is
closed.
Check the toner cartridge for proper
installation.
Printer Fixing Error
Replace Fixing Unit
There is an error with the print engine.
Unplug the power cord from the power
source for 10 seconds, and then replug
it in.
Try connecting the product to a different
power source.
If the error persists, see Chapter 6,
“Troubleshooting.”
48 Installation and operation
Solution
EN
Table 9. Control panel messages
Message
Cause
Printer is Busy
The HP LaserJet 3100/3150 product is
No action is needed. If you already
temporarily unavailable for other types of started another job, such as you sent a
printing (such as printing faxes or copies). copy job through the document feeder
tray and it was scanned in or you
requested a report to print, the job will
be completed when the HP LaserJet
3100/3150 product becomes available.
Printer Laser Error
Call for Service
The printer door is not latched securely.
Open the printer door and reclose it
making sure both latches are secure.
A problem has occurred with the print
engine.
Unplug the power cord from the power
source, wait 10 seconds, and replug in
the power cord.
Try connecting the product to a different
power source.
If the error persists, see Chapter 6,
“Troubleshooting.”
Printer Motor Error
Call for Service
A problem has occurred with the print
engine.
Unplug the power cord from the power
source, wait 10 seconds, and replug in
the power cord.
Try connecting the product to a different
power source.
If the error persists, see Chapter 6,
“Troubleshooting.”
Printer Paper Jam
Check Paper Path
A paper jam has occurred.
Clear the jam. The job should continue
to print. If it doesn’t, try reprinting the
job.
Printer signal error
The printer door is not latched securely.
Open the printer door and reclose it
making sure both latches are secure.
There was an error in the HP LaserJet
3100/3150 product print unit.
Unplug the power cord from the power
source, wait 10 seconds, and replug in
the power cord.
Try connecting the product to a different
power source.
If the error persists, see Chapter 6,
“Troubleshooting.”
An error occurred while the HP LaserJet
3100/3150 product was receiving a fax.
Ask the sender to resend the fax.
If the error persists, see Chapter 6,
“Troubleshooting.”
Receive Error
EN
Solution
Control panel 49
Table 9. Control panel messages
Message
Cause
Solution
Redial Failed
Attempts to redial a fax number failed.
Try resending the fax. If the fax still fails
to transmit, call the recipient to make
sure that the fax machine is on and
ready.
Make sure that you are dialing the
correct fax number.
Disconnect the telephone cord from
both the product and the wall outlet and
then reconnect it.
Press and hold down STOP/CLEAR for 7
seconds to check for a dial tone.
Make sure the phone line is working by
disconnecting the HP LaserJet 3100/
3150 product, plugging in a telephone to
the phone line, and making a voice call.
Connect the product to a different phone
line.
If the error persists, see Chapter 6,
“Troubleshooting.”
Remote Fax was
Busy
The fax number dialed was busy.
Try again later.
Scan Reference
Error
There was an error detected in the HP
LaserJet 3100/3150 product.
Recalibrate the document scanner.
Scanner Error #1
An error has occurred in the SRAM.
Press and hold down the STOP/CLEAR
key for 7 seconds to reset the product.
If the error persists, unplug the power
cord from its power source for 10
seconds, and then replug it in.
Try connecting the product to a different
power source.
If the error persists, see Chapter 6,
“Troubleshooting.”
Scanner isn’t
Available
The document scanner mechanism is in
use.
Wait until the document scanner has
finished the current job before sending
the next job.
Scanner Jam Reload
A document has jammed in the document Pull open the document release door
scanner area.
and then remove the jammed document.
50 Installation and operation
EN
Table 9. Control panel messages
Message
Cause
Solution
Speed Dial (number) You tried to dial a speed-dial code that
is not Assigned
doesn’t have a fax number stored in it or
you assigned a non-defined one-touch
key to a group.
Choose a speed-dial code to which you
have already assigned a fax number.
System Error
An error has occurred.
Unplug the power cord from the power
source, wait 10 seconds, and replug in
the power cord.
Try connecting the product to a different
power source.
If the error persists, record the threedigit error number in the message and
see Chapter 6, “Troubleshooting.”
There are No
Documents in
Memory
HP LaserJet 3100/3150 product tried to
print faxes from memory when no faxes
had been received to memory.
No action is required. There are no
faxes to retrieve.
Unrecognized
Format
When printing, the incorrect printer driver After selecting the Print command in the
was selected or an error occured on the
program from which you are printing,
parallel interface.
select the HP LaserJet 3100 or 3150
as the printer. Reprint the job.
Disconnect and reconnect the parallel
cable from both the product and the
computer
Unsuccessful Call
The fax number entered could not be
reached.
EN
Check the fax number and try resending
the fax.
Try to send the fax to another fax
machine or try again later.
Control panel 51
Menu tree
The following page shows the layout of the menu settings in a
hierarchical diagram. You may want to refer to this menu tree before
making changes to settings and features. To see the current settings,
print a configuration report. Current settings are marked with an
asterisk (*).
The service menu and the extended service menu are discussed in
Chapter 6, “Troubleshooting.”
To print a menu tree
1
Press ENTER/MENU.
2
Use the < and > keys to select Reports and press ENTER/MENU.
3
Use the < and > keys to select Print the Menu and press ENTER/
MENU.
The HP LaserJet 3100/3150 product exits the menu settings and
prints the menu tree.
52 Installation and operation
EN
Menu tree for the HP LaserJet 3100 product
Use the < and > keys
Press ENTER/
MENU to access to select one of the
the Menu.
choices below and
press ENTER/MENU.
Use the < and > keys to
select one of the
choices below and press
ENTER/MENU.
Use the < and > keys to
select one of the choices
below and press ENTER/
MENU, or see the display.
Job Status
Fax Functions
Delayed Fax
Reprint Last Faxes
Print Faxes
Clear Memory
Send Confirmation
Polling
Receive
Send
Time/Date, Header
Time/Date
Fax Header
Reports
Fax Log
Print Fax Log
Automatic Log
Transmission Reports
Phonebook
Print the Menu
Print Config Report
Self Test
Print All
Copy Settings
Default Collation
Next Copy Size
Fax Settings
Phonebook
Speed Dial Setup
Group Dial Setup
Outgoing Faxes
Dialing Mode
Number of Redials
Time Between Redials
Dial Symbols
Send Long Pages
Incoming Faxes
Answer Mode
Rings to Answer
Distinctive Ring*
Extension Phone
Silence Detection
Auto Reduction
Stamp Received Faxes
Pager Notification
Memory Receive
Fax Forwarding
All Faxes
Error Correction
Remote Retrieval
User Defaults
Language
Default Resolution
Default Contrast
Copy Size
Paper Size
Print Density
Volume Settings
Alarm Volume
Ring Volume
Front Panel Keys
Restore Defaults
EN
Control panel 53
Menu tree for the HP LaserJet 3150 product
Use the < and > keys
Press ENTER/
MENU to access to select one of the
the Menu.
choices below and
press ENTER/MENU.
Use the < and > keys to
select one of the
choices below and press
ENTER/MENU.
Use the < and > keys to
select one of the choices
below and press ENTER/
MENU, or see the display.
Job Status
Fax Functions
Delayed Fax
Reprint Last Faxes
Print Faxes
Clear Memory
Polling
Receive
Send
Time/Date, Header
Time/Date
Fax Header
Reports
Fax Log
Print Fax Log
Automatic Log
Transmission Reports
Speed Dials
Print the Menu
Print Config Report
Print Billing Report
Blocked Fax List
Self Test
Print All
Copy Settings
Default Collation
Next Copy Size
Fax Settings
Speed Dials
Speed Dial Setup
Group Dial Setup
E-Dial Setup
Outgoing Faxes
Dialing Mode*
Number of Redials
Time Between Redials
Dial Symbols
Dial Prefix
Send Long Pages
Detect Dial Tone
Billing Codes
Incoming Faxes
Answer Mode
Rings to Answer
Distinctive Ring*
Extension Phone
Silence Detection
Auto Reduction
Stamp Received Faxes
Pager Notification
Memory Receive
Fax Forwarding
Block Faxes
Compression
All Faxes
Error Correction
Remote Retrieval
User Defaults
Language
Default Resolution
Default Contrast
Copy Size
Paper Size
Print Density
Volume Settings
* denotes
limited
availability.
54 Installation and operation
Alarm Volume
Ring Volume
Front Panel Keys
Restore Defaults
EN
3
Maintenance
Chapter contents
Life expectancies of consumables. . . . . . . . . . . . . . . . . . . . . . . . . . 56
Cleaning and maintaining the equipment . . . . . . . . . . . . . . . . . . . . 57
Cleaning the document scanner path . . . . . . . . . . . . . . . . . . . . . . . 58
Cleaning the print path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Using a cleaning page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
EN
Chapter contents 55
Life expectancies of consumables
Inspect the consumables when servicing the HP LaserJet 3100/3150.
Replace consumables as needed, based on failures or wear, not
strictly on usage.
The following table lists approximate schedules for replacing
consumables.
Table 10. Life expectancies of consumables
Description
Part number
Estimated
life (pages)
Remarks
Toner cartridge (user
replaceable)
C3906A
2,500*
When print becomes faint,
redistribute toner in the cartridge.
Printer transfer roller
RF5-1534-000CN
50,000
Can affect print quality and/or
paper movement.
Printer pickup roller
assembly
RG5-3486-040CN
50,000
Look for glazing and/or cracks.
Printer separation pad and RY7-5008-000CN
subpads
50,000
Can affect paper movement.
Heating element
RG5-4678-000CN (110V)
RG5-4681-000CN (220V)
50,000
Can affect print quality and/or
paper movement.
Pressure roller
RF5-2362-000CN
50,000
Look for marks on pressure roller
or upper Teflon sleeve.
Document scanner pickup RG5-4688-000CN
roller assembly
25,000
Look for glazing and/or cracks.
Document scanner
separation pad kit
RY7-5055-000CN
25,000
Can affect document movement.
Document scanner feed
roller and document
scanner delivery roller
RG5-4223-000CN
(Document scanner
assembly)
25,000
Can affect document movement.
* The estimated toner cartridge life is based on Letter- or A4-sized paper with an average of 5% toner
coverage and a medium density setting. Toner cartridge life can be extended further by conserving toner
using draft mode settings.
56 Maintenance
EN
Cleaning and maintaining the equipment
WARNING!
Before you perform these steps, unplug the printer to avoid shock
hazard.
To maintain quality, thoroughly clean the HP LaserJet 3100/3150
product:
●
Any time a new toner cartridge is installed.
●
After printing approximately 2,500 pages.
●
Whenever print quality problems appear.
Clean the outside of the printer with a slightly water-dampened cloth.
Clean the inside with only a dry, lint-free cloth (such as lens tissues).
To avoid permanent damage to the toner cartridge, do not use
ammonia-based cleaners on or around the HP LaserJet 3100/3150
product.
WARNING!
When cleaning around the printer door area, avoid touching the heating
element. It might be very hot and can cause burns.
CAUTION
Do not touch the surface of the transfer roller. Contaminants on the
roller can cause print quality problems.
Note
Be careful not to touch the glass surface of the image sensor. If you
inadvertently touch the glass, clean it according to the instructions on
the following pages.
EN
Cleaning and maintaining the equipment 57
Cleaning the document scanner path
1
2
Clean parts of the document scanner if
the ink on items you are scanning can be
smudged with your hand, or if the parts
have excessive amounts of dust or dirt
on them. Also clean these parts if there
are smudges, lines, or other marks on
original documents, copies, or scans of
documents.
WARNING!
Before cleaning the HP LaserJet 3100/
3150 product, disconnect it from the
power source.
1
Open the document release door.
2
If the white sheet is dirty, clean it
with a dry cotton swab. If there is still
something on the white sheet, dab a
swab in a small amount of isopropyl
alcohol and gently clean the white
sheet.
3
CAUTION
When you use alcohol, only use a very
small amount. Exposing internal parts to
dripping alcohol can damage them.
3
58 Maintenance
If the glass surface of the contact
image sensor is dirty, clean it with a
dry cotton swab. If there is still
something on the glass, dab a swab
in a small amount of isopropyl
alcohol and gently clean the glass.
EN
4
5
6
4
Inspect each of the six rollers in the
document scanner area for dirt or
debris. Using a lint-free cloth
dampened with a small amount of
isopropyl alcohol, wipe any dirty
rollers using a side-to-side motion.
CAUTION
Do not spray alcohol or any other liquid
directly into the HP LaserJet 3100/3150
product. Doing so can damage the
product.
CAUTION
As much as possible, avoid touching the
white sheet and the glass surface with
alcohol.
5
Near the top, inside edge of the
document release door, inspect the
three pressure feet and pad for dirt
or debris. If they are dirty, clean
them with a lint-free cloth dampened
with a small amount of alcohol.
6
Close the document release door
after allowing alcohol to dry.
Note
If, after cleaning the document scanner
path, you still notice that copies, items
scanned to the computer, or faxes you
send have black or white lines running
through them, see Chapter 6,
“Troubleshooting,” for information about
recalibrating the document scanner and
interpreting the calibration graph.
EN
Cleaning the document scanner path 59
Cleaning the print path
1
Clean the print path to re-establish print
quality if you frequently duplex or if you
notice other marks on printed pages.
WARNING!
Before cleaning the HP LaserJet 3100/
3150 product, disconnect it from the
power source.
2
1
Clean the outside of the device with
a slightly damp cloth (use only
water).
CAUTION
Using ammonia-based cleaners on or
around the HP LaserJet 3100/3150
product can damage it.
2
Use the two latches on the printer
door to open it. Clean the inside of
the HP LaserJet 3100/3150 product
with a dry, lint-free cloth. Remove all
dust, spilled toner, and particles of
paper.
CAUTION
Only use a dry, lint-free cloth to remove
dust and toner. Using a vacuum or other
device to clean inside the product can
damage it. Also, do not touch the
transfer roller. Touching it can reduce the
print quality of output.
60 Maintenance
EN
3
Note
If toner gets on your clothing, wipe it off
with a dry cloth and wash clothing in cold
water. Hot water and the heat of the
dryer set toner into the fabric.
3
4
5
Remove the toner cartridge.
Note
If you notice excessive amounts of toner
inside the HP LaserJet 3100/3150
product, the toner cartridge may be
defective. Use HP LaserJet toner
cartridges to ensure high-quality printing
and to reduce incidence of excessive
toner.
4
Dab a lint-free cloth in isopropyl
alcohol.
5
Locate the light gray pickup roller
near the center in the opening.
Note
Do not touch the transfer roller. Touching
it can reduce the print quality of output.
EN
Cleaning the print path 61
6
7
6
Scrub the exposed area (top and
front) of the pickup roller using a
side-to-side motion. Do not rotate
the roller to clean the unexposed
sides.
7
Using a dry, lint-free cloth, dry the
exposed area of the pickup roller
using a side-to-side motion.
8
After the alcohol inside the product
has dried completely, replace the
toner cartridge and close the printer
door.
8
62 Maintenance
EN
Using a cleaning page
1
After you have cleaned the printer parts,
use this procedure to print and use a
cleaning page, if needed. This cleaning
page can help remove toner specks on
your printed pages.
To use a cleaning page
1
Place a stack of plain letter- or A4sized paper into the paper input bin.
(Do not use thick or rough paper.)
2
For Windows 9x, open Windows
Explorer.
- Or For Windows 3.1x, open File
Manager.
3
Open the JetSuite folder (if the
JetSuite Pro software was installed
to the default location, the path is
“C:\JetSuite”).
6
Note
If you do not have access to JetSuite Pro
software, a cleaning page is available
from the HP web addresses:
http://www.hp.com/support/lj3100
-orhttp://www.hp.com/support/lj3150
EN
4
Double-click CleanPg.jsd to open
the cleaning page.
5
When the document opens in the
JetSuite Pro software, click Print in
the link icon bar at the bottom of the
dialog.
6
After the cleaning page has printed,
remove the stack of paper from the
paper input bin.
Using a cleaning page 63
7
9
10
64 Maintenance
7
Place the cleaning page into the
paper input bin, top first, face down.
8
Print a different file.
9
Inspect the page. If there are no
shiny, black spots on the page’s
black strip, the print path is clean.
Discard the page, and the procedure
has been completed.
10 If there are shiny, black spots on the
page’s black strip, toner has been
cleaned from the print path. Discard
the page. Repeat steps 1 through 9
until there are no shiny, black spots
on the page.
Note
If toner specks appear often and there is
a frequent need to clean the print path,
try using a different type of paper, and
make sure the paper meets HP paper
specifications. If the problem persists,
see Chapter 6, “Troubleshooting,” for
detailed information about repetitive
defects and other image quality
problems.
EN
4
Functional overview
Chapter contents
Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Printer functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
ECU/power system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Formatter system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Image formation system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Printer feed system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Document scanner system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Basic sequence of operation (formatter-to-printer) . . . . . . . . . . . . . 83
EN
Chapter contents 65
Basic functions
This chapter presents a functional overview of the HP LaserJet 3100/
3150 product’s processes. The following systems are discussed:
●
optical system (document scanner)
●
ECU (engine controller unit) system/power system
●
formatter system
●
image formation system
●
paper feed system (printer) and document feed system
(document scanner)
●
laser/scanner system
●
telecommunications system/line interface unit (LIU)
The HP LaserJet 3100/3150 product consists of the printer and the
document scanner. Operation sequences of the printer are controlled
by the ECU. Operation sequences of the document scanner are
controlled by the video controller.
FORMATTER
Figure 7. Basic configuration
66 Functional overview
EN
Printer functions
Printer functions are divided into four groups:
●
engine control
●
image formation
●
printer laser/scanner
●
pickup/feed
The following figure is a block diagram of the printer unit:
Figure 8. Printer unit functional block diagram
EN
Printer functions 67
ECU/power system
The ECU coordinates all print engine activities, drives the laser, and
coordinates print data from the formatter with the image formation
process. The ECU also includes power supply and distribution
circuitry. The ECU controls the following systems and functions:
●
print engine control
• laser/scanner drive
• paper motion photosensors (paper out, paper registration, and
paper exit sensors)
• motor
●
power system
• AC power distribution
• DC power distribution
• overcurrent/undervoltage protection
• high-voltage power distribution
The following figure shows the various ECU loads:
Formatter
Figure 9. ECU loads
68 Functional overview
EN
Print engine control system
Printer laser/scanner drive
Based on information received from the formatter, the ECU sends
signals to the laser/scanner assembly to modulate the laser diode
“on” and “off” and to drive the laser/scanner motor. For more
information, see “Image formation system” later in this chapter.
Paper motion monitoring and control
The ECU controls paper motion by continuously monitoring the
various paper sensors and coordinating the timing with the other print
processes.
For a detailed explanation of paper movement, and the interaction of
photosensors and solenoid with the paper movement process, see
the “Printer feed system” section later in this chapter.
12-volt DC power shutoff switch
The 12-volt DC power shutoff switch (SW101), located on the top of
the printer, is activated by the printer door. The front door must be
closed before the printer can resume printing.
Engine test switch
The engine test switch (SW201), located on the ECU, is activated
manually from the bottom of the HP LaserJet 3100/3150 product. The
switch causes the print engine to perform a self-diagnostic which
bypasses the formatter and prints a full page of black vertical lines.
This test is useful for troubleshooting printer problems because it
isolates the print engine from the formatter. (See the “Engine test”
section of Chapter 6, “Troubleshooting,” for more information about
engine tests.)
Motor
The motor is controlled by the ECU. The motor provides all of the
printer's paper movement.
EN
ECU/power system 69
Power system (on ECU)
The AC, DC, and high-voltage power supply circuits are all contained
within the ECU.
AC power distribution
The AC power circuitry supplies AC voltage whenever the power cord
is connected to the AC power source. AC voltage is distributed to the
DC power supply circuitry and to the AC driver circuitry, which
controls AC voltage to the fusing assembly's heating element.
DC power distribution
The DC power distribution circuitry, located on the ECU, distributes +5
V DC and +12 V DC as follows:
Table 11. DC power distribution
+5 V DC:
Formatter
Photosensors
DC Controller Circuitry
Laser/Beam Detect Circuitry
+12 V DC:
Motor
Scanner Motor
Solenoid
+12VA DC:
High Voltage Power Supply
Overcurrent/overvoltage
There are two overvoltage devices in this printer:
●
Fuse F101 provides overcurrent protection for the fixing system
circuitry. To check or replace the fuse requires the removal of the
ECU. Fuse 102 (found only on 110V units) provides overcurrent
protection to the printer DC power supply circuitry.
●
In addition, the +12V DC and +5V DC power circuitry contains an
overcurrent protection circuit which automatically shuts off the
output voltage when an overcurrent condition occurs due to a
short or abnormal voltage on the load side.
70 Functional overview
EN
High-voltage power distribution
The high-voltage power supply PCA applies an overlap of DC and AC
voltage to the primary charging roller and the developing roller. This
circuit also applies a positive or negative DC voltage to the transfer
roller according to the instructions from the ECU.
This circuit also controls the image density by changing the primary
AC voltage and the developing AC bias according to the print density
setting.
High voltage is disabled when SW101 is open (in other words, when
the printer door is open).
Figure 10. High-voltage power supply circuit
EN
ECU/power system 71
Formatter system
The formatter is responsible for the following:
●
controlling the document scanner
●
formatting and controlling faxes
●
formatting and controlling copies
●
receiving and processing print data from the printer interface
●
monitoring the control panel and relaying printer status
information
●
developing and coordinating data placement and timing with the
print engine
●
communicating with the host computer through the bidirectional
interface
The formatter receives print data from the bidirectional ECP interface
and converts it into a dot image. The ECU synchronizes the image
formation system with the paper feed system and signals the
formatter to send the print image data. The formatter sends the print
image data (dots) in the form of a video signal and the printing
process begins.
Central processing unit
The formatter incorporates a Motorola 68030 custom microprocessor
operating at 25.2 megahertz (MHz).
Memory
Memory can be cleared by removing the formatter board. For
information about removing the formatter board, see Chapter 5,
“Removal and replacement.”
Read-only memory (ROM)
●
Flash ROM stores the microprocessor control program.
●
Masked ROM, also known as Boot ROM, stores startup
sequences, commands, and the demo page.
72 Functional overview
EN
Random-access memory (RAM)
●
One bank of RAM, which is battery-backed, stores parameters.
Another two banks of RAM are used for temporary storage.
●
DRAM (Dynamic RAM) provides temporary storage of fax, copy,
scan, and print data.
Parallel interface
The formatter receives incoming data through its bidirectional ECP
interface. This interface provides high speed and two-way
communication between the printer and the host, allowing the user to
change printer settings and monitor printer status from the host
computer.
Control panel
●
two front panel status lights
●
control panel keyboard
●
control panel display
Draft mode
Depending on the printer driver, selecting a “draft” or “economy”
mode from the printer driver allows the HP LaserJet 3100/3150
product to use approximately 50% less toner, extending the life of the
toner cartridge. This is only available using printer driver properties
when printing or making copies from the software.
EN
Formatter system 73
Image formation system
Laser printing requires the interaction of several different technologies
(such as electronics, optics, and electrophotographics) to provide a
printed page. Each process functions independently and must be
coordinated with the other printer processes. Image formation
consists of six processes:
●
Step 1. Primary charging
●
Step 2. Scanning exposure
●
Step 3. Developing
●
Step 4. Transferring
●
Step 5. Separating
●
Step 6. Drum cleaning
Figure 11. Image formation block diagram
Toner cartridge
As the heart of the image formation system, the toner cartridge
houses the cleaning, conditioning, and developing steps of the
process. The toner cartridge contains the photosensitive primary
charging roller, developing station, toner cavity, and cleaning station.
Including these components (which wear, degrade, or are consumed)
in the replaceable toner cartridge eliminates the need for a service
call when replacement is required. The special photosensitive
properties of the drum allow an image to be formed on the drum
surface and then transferred to paper.
74 Functional overview
EN
CAUTION
The printer's toner cartridge does not include a light-blocking shutter.
Be careful to avoid exposing the drum to light, which can permanently
damage the drum. Protect the cartridge whenever removing it from the
printer.
Step 1: Primary charging
This process consists of applying a uniform negative charge to the
surface of the drum with the primary charging roller, located in the
toner cartridge. The primary charging roller is coated with conductive
rubber. An AC bias is applied to the roller to erase any residual
charges from any previous image. In addition, a negative DC bias is
applied by the charging roller to create a uniform negative potential on
the drum surface. The amount of DC voltage is modified by the print
density setting.
Step 2: Scanning exposure
During this process, a modulated laser diode projects the beam onto
a rotating scanning mirror. As the mirror rotates, the beam reflects off
the mirror, first through a set of focusing lenses, then off a mirror, and
finally through a slot in the top of the toner cartridge, and onto the
photosensitive drum. The beam sweeps the drum from left to right,
discharging the negative potential wherever the beam strikes the
surface. This creates a latent electrostatic image, which later is
developed into a visible image.
Because the beam is sweeping the entire length of the drum and the
drum is rotating, the entire surface area of the drum can be covered.
At the end of each sweep, the beam strikes the beam detect lens,
generating the beam detect signal (BD signal). The BD signal is sent
to the ECU, where it is converted to an electrical signal used to
synchronize the output of the next scan line of data.
Step 3: Developing
At this stage of the process, the latent electrostatic image is present
on the drum. The toner particles obtain a negative surface charge by
rubbing against the developing cylinder which is connected to a
negative DC supply. The negatively charged toner is attracted to the
discharged (exposed, grounded) areas of the drum, and repelled from
the negatively charged (unexposed) areas.
EN
Image formation system 75
Step 4: Transferring
During the transferring process, the toner image on the drum surface
is transferred to the paper. A positive charge applied to the back of
the paper by the transfer roller causes the negatively charged toner
on the drum surface to be attracted to the paper. After separation, the
drum is cleaned and conditioned for the next image.
Step 5: Separating
During the separating process, the paper separates from the drum. To
stabilize the feed system and prevent dropouts on the printed image
at low temperature and humidity, the charge on the back of the paper
is reduced by the static charge eliminator.
Step 6: Drum cleaning
The cleaning blade is in contact with the surface of the drum at all
times. As the drum rotates during printing, excess toner is wiped off
and stored in the waste toner receptacle.
Fixing stage
During the fixing process, the toner is fused into the paper by heat
and pressure to produce a permanent image. The paper passes
between a heated fusing element and a soft pressure roller. This
melts the toner and presses it into the paper.
76 Functional overview
EN
Printer feed system
Both the paper input bin and the single-sheet input slot merge into
one, main input area. Paper placed in either of these areas enables
the paper-out sensor (PS202), which informs the ECU that paper is
present.
When the printer receives a print job and is ready to print, the ECU
enables the laser/scanner assembly and the motor. Paper motion
begins when the ECU energizes solenoid SL1. This causes the paper
pickup roller to rotate once. Two actions occur as a result of this
rotation. First, the paper kick plate pushes the paper against the
pickup roller. Second, the pickup roller grabs the top sheet and
advances it to the feed assembly drive rollers. To ensure that only one
sheet is fed, a main separation pad and two subpads hold the
remainder of the stack in place.
The feed assembly drive rollers advance the paper to the paper
registration photosensor (PS203). This sensor informs the ECU of the
exact location of the paper's leading edge, so that the image being
written on the photosensitive drum can be precisely positioned on the
page. The feed assembly drive rollers then advance the paper to the
transfer area where the toner image on the photosensitive drum is
transferred to paper.
After the image is transferred, the paper enters the fusing assembly
where heat from the fuser and pressure from the pressure roller
permanently bond the toner image to paper. The paper exit sensor
(PS201) determines that paper has successfully moved out of the
fusing area. The fusing assembly exit rollers deliver paper to either
the paper output bin or the front paper output slot, depending upon
the position of the face-up/face-down lever.
EN
Printer feed system 77
The following figure shows a simplified printer paper path.
1
2
3
4
5
6
7
8
9 10 11 12
Figure 12. Simplified paper path
1
Face-up output path
2
Document output support
3
Face-down output path
4
Single-sheet input slot
5
Paper input bin
6
Delivery roller
7
Face-up/face-down lever
8
Fixing unit
9
Pressure roller
10 Toner cartridge
11 Transfer roller
12 Pickup roller
78 Functional overview
EN
Paper jam detection
The paper out sensor (PS202), paper registration sensor (PS203),
and the paper exit sensor (PS201) detect paper moving through the
HP LaserJet 3100/3150 product. If a paper jam is detected, the ECU
immediately stops the printing process and displays a paper jam
message on the control panel.
A paper jam can be detected under any of the following conditions:
EN
●
Power-on jams. Paper is present under either PS201 or PS203 at
power-on.
●
Pickup jams. Paper does not reach and clear photosensor PS203
within a specified period of time. The time period begins when the
Paper Pickup Solenoid (SL1) is energized.
●
Delay jams. Paper does not reach or clear a specific photosensor
within a specified period of time.
Printer feed system 79
Solenoid, photosensors, and switches
The following figure shows the locations of the solenoid,
photosensors, and switches.
1
2
3
4
5
6
7
8
Figure 13. Solenoid, photosensors, and switches
1
Pickup solenoid (SL1). Enables the pickup roller.
2
Paper registration
sensor (PS203).
Detects the leading and trailing edges of the paper. Synchronizes
the photosensitive drum and the top of the paper.
3
Door open/cartridge
sensor (SW101).
Detects whether or not the printer door is closed and the toner
cartridge is present. Printing cannot continue until the printer
door is closed and the toner cartridge is in its correct position.
4
Paper out sensor
(PS202).
If the sensor does not sense paper in the paper input bin or the
single-sheet input slot, the control panel displays the paper-out
message. Paper must be loaded before printing can resume.
5
Document sensor
(PS801)
Detects the presence of a document in the document input bin.
6
Edge of document
sensor (PS802)
Detects the leading edge of a document in the document
scanner path.
7
Paper exit sensor
(PS201).
Senses when paper has successfully moved out of the fixing
area.
8
Engine test switch
(SW201).
See Chapter 6, “Troubleshooting,” for information about engine
tests.
80 Functional overview
EN
Document scanner system
The document scanner system consists of the optical system and
document pickup and feed systems.
The optical system, also known as the contact image sensor, contains
the following:
●
light-emitting diode (LED) array
●
contact glass
●
rod lens array
●
phototransistor array
The LED array, which emits light from two types of LEDs, is controlled
by the formatter. The contact glass refracts the light to documents.
Light reflected from documents passes through the rod lens array to
the phototransistor array.
The phototransistor array consists of 2,574 phototransistors: 11 driver
circuits that amplify the light reception output in units of 234
phototransistors. The image data is converted and sent from the
driver circuits to the formatter.
The document pickup and feed systems contain a pickup roller, a feed
roller, and a delivery roller, all of which are driven by the document
scanner motor. There are also two photosensors in the document
path. PS801 detects the presence of a document and PS802 detects
the leading edge of a document.
EN
Document scanner system 81
The following figure shows a simplified Document scanner document
path.
1
2
3
4
5
6
Figure 14. Simplified document path
1
Document output support
2
Document delivery roller
3
Document feed roller
4
Document input bin
5
Contact image sensor
6
Document pickup roller
82 Functional overview
EN
Basic sequence of operation (formatter-to-printer)
The formatter and the ECU share information during printer
operation. The ECU-to-formatter connector (J201) forms a link which
operates as a serial data bus. This allows printer status, command
information, and dot-image data to be passed between the two. The
following events take place during normal printer operation:
Table 12. Timing
Period
Purpose
WAIT (WAIT period)
From power ON to the end of the
initial rotation of the main motor.
To clear the drum surface of its
charge and to clean the transfer
charging roller.
Remarks
To maintain the printer in ready
STBY (STANDBY)
From the end of the WAIT period or mode.
the LSTR period until the input of
the /PRNT signal from the video
controller. Or from the end of the
LSTR period until power OFF.
INTR (INITIAL ROTATION period)
From the input of the /PRNT signal
from the video controller until the
end of the APC operation.
To stabilize the photosensitive
drum sensitivity in preparation
for printing. Also to clean the
transfer charging roller.
PRINT (print)
To form images on the
From the end of initial rotation until photosensitive drum based on
the motor stops.
the /VDO signal from the video
controller and transfers the
toner image to paper.
LSTR (LAST ROTATION period)
From when the primary high
voltage (DC) goes OFF until the
main motor stops.
To deliver the last page. Also to The printer enters the
clean the transfer charging
INTR period when the
roller.
/PRNT signal is sent
from the video controller.
EN
Basic sequence of operation (formatter-to-printer) 83
Figure 15. General timing diagram
84 Functional overview
EN
5
Removal and
replacement
Chapter contents
Removal and replacement strategy . . . . . . . . . . . . . . . . . . . . . . . . . 86
Required tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Document scanner assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Internal assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Bottom assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
EN
Chapter contents 85
Removal and replacement strategy
This chapter documents removal and replacement of field
replaceable units (FRUs) only.
Replacement is generally the reverse of removal. Occasionally, notes
are included to provide direction for difficult or critical replacement
procedures.
WARNING!
Unplug the power cord from the power outlet before attempting to
service the HP LaserJet 3100/3150 product. If this warning is not
followed, severe injury can result. Certain functional checks must be
performed during troubleshooting with power supplied to the product.
However, the power supply should be disconnected during
disassembly.
Never operate or service the HP LaserJet 3100/3150 product with the
protective cover removed from the laser/scanner assembly. The
reflected beam, although invisible, can damage your eyes.
The sheet metal edges of the HP LaserJet 3100/3150 product can be
sharp. Exercise caution when working the HP LaserJet 3100/3150
product.
CAUTION
The HP LaserJet 3100/3150 product contains parts that are
electrostatic discharge (ESD) sensitive. Always perform servicing at an
ESD-protected workstation.
CAUTION
If possible, print the configuration report before working on the product.
Removing the screws from the formatter board clears the settings in
memory. Clearing the settings can render the product illegal or
inoperable. The list of configuration settings can assist in restoring the
settings.
Note
To install a self-tapping screw, first turn it counterclockwise to align it
with the existing thread pattern, then carefully turn clockwise to tighten.
Do not overtighten. If a self-tapping screw-hole becomes stripped,
repair the screw-hole or replace the affected assembly.
Note
Always remove the toner cartridge before removing or replacing parts.
86 Removal and replacement
EN
Before performing service . . .
† Print internal reports.
† Remove all media from the product.
† Unplug all cables from the product, beginning with the power
cable.
† Place the product on an ESD mat.
† Remove all supports and bins.
† Remove the toner cartridge.
After completing service . . .
† Restore the country code softswitch for the appropriate country.
† Make sure the latest firmware is installed on the product.
† Restore customer configuration settings.
Required tools
●
#1 Phillips screwdriver with a magnetic tip
●
#2 Phillips screwdriver with a magnetic tip
●
small flatblade screwdriver
●
needlenose pliers
●
ESD mat
A 5.5 mm hexhead nutdriver might also prove useful, but is not
required.
CAUTION
EN
A Posidriv screwdriver will damage screw heads on the HP LaserJet
3100/3150 product. Use Phillips only.
Required tools 87
Covers
Back cover
1
Unplug the power cord and phone cord(s) and remove the
parallel cable from the back of the printer.
2
Remove all supports and bins.
3
Press the printer door release latches and open the printer door.
4
Remove the toner cartridge.
5
Rotate the HP LaserJet 3100/3150 product so that you face the
back of the product.
6
Remove the four (4) screws (callout 1) from the back cover.
2
1
Figure 16. Back cover removal (1 of 2)
88 Removal and replacement
EN
7
Insert the small flatblade screwdriver into the openings (callout 1)
at the top of the back cover to pop the upper corners.
2
1
Figure 17. Back cover removal (2 of 2)
8
Remove the back cover by grabbing it on both sides and pulling it
away.
To reinstall
After placing the back cover in its correct position, squeeze the back
cover and the paper input tray together to secure the back cover.
EN
Covers 89
Right side cover
1
Remove the back cover.
2
Rotate the HP LaserJet 3100/3150 product so that you face its
right side.
3
Remove one (1) screw (callout 1) from the top of the right side
cover.
2
1
Figure 18. Right side cover removal
4
Pop the latches at the top of the cover.
5
Remove the cover by lifting it up and off the latches at the bottom
of the cover.
To reinstall
Attach the cover at the bottom latches before repositioning the cover.
90 Removal and replacement
EN
Left side cover
1
Remove the back cover.
2
Rotate the HP LaserJet 3100/3150 product so that you face the
back of the product.
3
Pop the latches at the top and bottom (callout 1), at the back of
the product.
2
2
1
Figure 19. Left side cover removal
4
Remove the left side cover by rotating it away from and toward
the front of the product.
The I/O bezel (callout 2) separates from the left side cover as the
cover is removed.
To reinstall
Reinstall the left side cover before snapping the I/O bezel into place.
EN
Covers 91
Left front cover
1
Remove the back cover and the left side cover.
2
Rotate the HP LaserJet 3100/3150 product so that you face its
left side.
3
Remove the pressure release lever cover by inserting the small
flatblade screwdriver into the slot (callout 1) to release the latch,
and then pressing up from the left side of the product.
4
Remove one (1) screw (callout 2) from the top of the left front
cover.
2
1
2
Figure 20. Left front cover removal
5
Remove the cover by popping the tab at the top and lifting the
cover up and away from the HP LaserJet 3100/3150 product.
92 Removal and replacement
EN
Top cover
1
Remove the back cover, the right side cover, the left side cover,
and the left front cover.
2
Remove one (1) screw (callout 1) from the top of the top cover.
2
1
Figure 21. Top cover removal
EN
3
Lift the top cover off the product.
4
Lift the input bin straight up and away from the product.
Covers 93
RFI shield
CAUTION
1
Remove all covers.
2
Remove four (4) screws (callout 1) from the RFI shield.
When step 3 below is performed, all memory is cleared from the
formatter, including country-specific settings. Clearing memory can
render the product illegal or inoperable. See the section in Chapter 6,
“Troubleshooting,” about softswitches to restore the country code.
3
Remove the fifth screw (callout 2) from the RFI shield.
2
3
2
1
2
Figure 22. RFI shield removal
4
Remove the RFI shield by lifting the shield up and off the hook
(callout 3).
94 Removal and replacement
EN
Document scanner assemblies
Printer door
1
Press the printer door release latches and open the printer door.
2
Remove all covers and the RFI shield.
3
Pull the four (4) cables (callout 1) from the connectors aligned
vertically along the right side of the formatter board, and then
open tie-wrap that holds all four cables to release the cables.
4
Remove the three (3) grounding screws (callout 2).
2
2
1
Figure 23. Printer door removal (1 of 3)
Note
EN
Upon reinstallation, make sure that you reinstall the grounding wires to
their correct locations.
Document scanner assemblies 95
5
Remove the printer door cable guide (callout 1) by rocking it free
and lifting it out.
6
Remove the spacer (callout 2) by releasing the latch at one end
and then lifting it out.
2
1
2
Figure 24. Printer door removal (2 of 3)
96 Removal and replacement
EN
7
Rotate the HP LaserJet 3100/3150 product so that you face the
front.
Tabs on the printer door hinge covers prevent the hinge covers from
becoming dislodged. The tabs flex inward (toward the middle of the
product) to release the hinge covers.
8
Beginning with the left hinge cover, use the small flatblade
screwdriver to pry the tab inward.
9
When the hinge cover is released from the printer door, rotate the
hinge cover up and then slide it off the hinge.
Figure 25. Printer door removal (3 of 3)
10 Repeat the procedure to remove the right hinge cover.
11 Lift the printer door off the hinges.
EN
Document scanner assemblies 97
Document release door
Note
Although it is possible to separate the document release door from the
printer door without opening or removing the printer door, HP
recommends that you remove the printer door before replacing
components of the document release door.
1
Remove the printer door from the HP LaserJet 3100/3150
product.
2
Release the interlocks (callout 1) on each side of the document
release door and lift open the door (callout 2).
2
2
1
Figure 26. Document release door removal (1 of 2)
3
Rotate the strap on the left side of the printer door to unhook the
strap.
98 Removal and replacement
EN
4
To release the right hinge of the document release door from the
printer door, use one hand to simultaneously press the right side
of the document release door toward the left and pull the printer
door frame to the right.
Figure 27. Document release door removal (2 of 2)
5
EN
Lift out the right side of the document release door, and then slide
it to the right to release the left hinge.
Document scanner assemblies 99
Upper guide assembly
1
Remove the three (3) screws (callout 1) from the upper guide
assembly.
2
On some HP LaserJet 3100 products, there is a fourth screw
(callout 2) to remove.
3
Lift up and rotate the assembly toward you.
2
2
1
Figure 28. Upper guide assembly removal (1 of 2)
100 Removal and replacement
EN
4
Remove the screw (callout 1) from one of the small printed circuit
boards.
5
On all HP LaserJet 3150 products and on some HP LaserJet
3100 products, there is an additional screw (callout 2) to remove.
6
Release two (2) cables (callout 3) from their connectors, one on
each of the small printed circuit boards.
2
1
2
3
2
Figure 29. Upper guide assembly removal (2 of 2)
To reinstall
Make sure that the assembly is inserted correctly into the three
notches.
EN
Document scanner assemblies 101
Contact image sensor
1
Remove the document scanner guide by lifting it up while
pressing the two tabs at the left side of the assembly.
Figure 30. Contact image sensor removal (1 of 2)
102 Removal and replacement
EN
2
Release the contact image sensor and its mounting plate by
removing the two (2) screws (callout 1) from the mounting plate.
2
1
Figure 31. Contact image sensor removal (2 of 2)
Note
EN
3
Lift up the contact image sensor and its mounting plate together.
4
Remove the grounding screw and the cable from the bottom of
the contact image sensor.
Clean the scanner glass after the contact image sensor is reinstalled.
Document scanner assemblies 103
Document scanner assembly/motor
1
Remove the document scanner guide by lifting it up while
pressing the two tabs at the left side of the assembly (see Figure
30).
2
Remove the two (2) screws (callout 1) from the document
scanner assembly.
2
1
Figure 32. Document scanner assembly/motor removal (1 of 2)
3
Use firm pressure to lift the document scanner assembly while
sliding it in the direction of the input bins to release the document
scanner assembly.
104 Removal and replacement
EN
The scanner motor is located on the left side of the document
scanner assembly.
4
Remove the two (2) screws (callout 1) from the document
scanner motor.
2
1
Figure 33. Document scanner assembly/motor removal (2 of 2)
5
Lift the document scanner motor straight out.
To reinstall
Reinstall the document scanner motor to the same position as before
its removal. If the motor is not reinstalled to the same position, the
cables might not reach their connectors.
EN
Document scanner assemblies 105
Document scanner pickup roller
It is possible to remove the document scanner pickup roller without
removing the document release door. However, the steps below detail
pickup roller removal with the assumption that the document release
door has already been removed.
1
Remove the document scanner guide by lifting it up while
pressing the two tabs at the left side of the assembly (see Figure
30).
2
Use the small flatblade screwdriver to pry the right end of the
pickup roller shaft from its plastic mounting.
Figure 34. Document scanner pickup roller removal
3
Note
Lift the right end of the pickup roller shaft out of its mounting; the
left end should follow easily.
Once the pickup roller shaft has been removed, parts can easily fall off
of the shaft. Upon reinstallation, make sure that all of the parts have
been replaced on the shaft in the correct order.
106 Removal and replacement
EN
Internal assemblies
LIU board
Note
1
Remove the back cover.
2
Pull out slightly the connector for the flat, flexible cable (callout 1)
to release the cable and disconnect the cable from the LIU board.
The flat, flexible cable must be reinstalled to the same orientation.
Examine the cable and make notes about its orientation to make sure
that you reinstall it correctly.
3
Remove the three (3) screws (callout 2) from the LIU board.
.
2
1
2
Figure 35. LIU board removal
4
EN
Remove the LIU board by rotating the board up and off the hooks.
Internal assemblies 107
Formatter board
Note
1
Remove all covers and the RFI shield.
2
If the LIU board has not been removed from the product, pull out
slightly the connector for the flat, flexible cable (callout 1) at the
left side of the formatter board to release the cable, and then
disconnect the cable from the formatter board.
3
Pull out slightly the connector for the flat, flexible cable (callout 2)
at the bottom of the formatter board to release the cable, and then
disconnect the cable from the formatter board.
Both flat, flexible cables must be reinstalled to the same orientation.
Examine the cables and make notes about their orientations to make
sure that you reinstall them correctly.
2
1
2
Figure 36. Formatter board removal (1 of 2)
108 Removal and replacement
EN
4
Pull the four (4) cables from the connectors (callout 1) aligned
vertically along the right side of the formatter board, and then
open the tie-wrap that holds all four cables to release the cables.
5
Remove the remaining screw from the formatter board (callout 2).
2
2
1
Figure 37. Formatter board removal (2 of 2)
6
Remove the formatter board by lifting it up and off the hooks.
CAUTION
Placing the formatter board on a conductive surface can damage the
board. Place the formatter board on an ESD mat.
Note
See Chapter 6, “Troubleshooting,” for information about how to
download the most recent firmware version and software program
versions from the HP website (http:/www.hp.com/cposupport/).
Updating the firmware and software at the same time ensures their
complete compatibility.
EN
Internal assemblies 109
Metal side plate
Note
1
Remove all covers, the LIU board, the RFI shield, and the
formatter board.
2
Remove the two (2) screws (callout 1) from the grounding plate
and lift the grounding plate from the product.
3
Remove the three (3) grounding screws (callout 2).
Upon reinstallation, make sure that you reinstall the grounding wires to
their correct locations.
4
Release the cable guide from the frame (callout 3).
5
Remove the remaining two (2) screws (callout 4) from the metal
side plate.
2
1
2
2
4
2
3
Figure 38. Metal side plate removal
6
Remove the metal side plate by popping the latch on top, near the
back, and lifting it away.
110 Removal and replacement
EN
Exit roller
1
Remove all covers, the RFI shield, and the printer door.
2
Pry in the tab at the lower end of the left exit roller bushing and
pull it inward.
3
Release the exit roller by rotating the tab up.
Figure 39. Exit roller removal
4
EN
Remove the exit roller by lifting up the left end; the right end
follows easily.
Internal assemblies 111
Delivery assembly
1
Remove all covers, the RFI shield, the printer door, and the exit
roller.
2
Remove the cartridge guide by pressing in the tab (callout 1) and
sliding the guide toward the front of the HP LaserJet 3100/3150
product (callout 2).
2
2
1
Figure 40. Delivery assembly removal (1 of 2)
112 Removal and replacement
EN
3
Use the magnetic screwdriver to remove the two (2) screws
(callout 1).
2
1
Figure 41. Delivery assembly removal (2 of 2)
4
Note
EN
Rotate the rear of the delivery assembly up and forward and lift it
out of the printer.
Upon reinstallation, the tabs on the front end of the delivery assembly
must fit under the sheet metal fuser plate below to correctly reseat the
delivery assembly.
Internal assemblies 113
Fuser pressure plate
1
Remove all covers, the RFI shield, the printer door, the exit roller,
and the delivery assembly.
2
Remove the two (2) screws (callout 1).
3
Press the fuser plate retainer clips out (callout 2) to release the
pressure plate.
4
Rotate the plate around and toward the back (callout 3) and lift up
to remove it.
2
2
3
2
1
Figure 42. Fuser pressure plate removal
114 Removal and replacement
EN
To reinstall
The fuser pressure plate is held in place by four locking mechanisms
in each corner. Place the rear slits in the plate over the rear brackets
that hold the fusing assembly (callout 1). Lower the plate over the
retaining clips, pressing on both sides of the fuser pressure plate
(callout 2). It is important that the spring is placed over the positioning
pin (callout 3) because inadequate pressure will cause fusing
problems. Replace the screws.
Figure 43. Fuser pressure plate replacement
EN
Internal assemblies 115
Front casing
Note
1
Remove all covers, the RFI shield, and the printer door.
2
Remove the two (2) screws (callout 1) from the right hinge holder.
The lower screw on each of the hinge holders secures a small metal
grounding plate. Upon reinstallation, make sure the grounding plates
are in the correct position.
2
1
Figure 44. Front casing removal
3
Lift the right hinge holder from the frame.
4
Repeat the procedure to remove the left hinge holder.
5
Lift the front of the product up slightly and press the tabs at the
bottom of the product to release the front casing.
6
Lift the front casing away from the product.
To reinstall
Make sure that the paper path lever hooks into the face-up/face-down
lever correctly.
116 Removal and replacement
EN
Heating element
1
Remove all covers, the RFI shield, the printer door, the exit roller,
the delivery assembly, the fuser pressure plate, and the front
casing.
2
Disconnect the AC voltage to the heating element by releasing
the connector located on the ECU. Press down on the connector
release with the small flatblade screwdriver (callout 1). (Because
this is a small space, it is much easier to reach the connector with
a screwdriver.) Pull the connector straight out (callout 2).
2
1
2
Figure 45. Heating element removal (1 of 2)
3
EN
Remove the wire from the wire guides along the right side of the
printer.
Internal assemblies 117
4
Disconnect the thermistor feedback connector (callout 1) in the
left, front side of the fusing assembly.
2
1
Figure 46. Heating element removal (2 of 2)
5
Lift the heating element out.
To reinstall
Make sure the connectors are properly reattached and that the
thermistor feedback cable is routed behind the face-up/face-down
lever.
118 Removal and replacement
EN
Pressure roller
1
Remove all covers, the RFI shield, the printer door, the exit roller,
the delivery assembly, the fuser pressure plate, the front casing,
and the heating element.
2
Remove the pressure roller guide by lifting the edge (callout 1)
and then rolling it gently backward (callout 2).
2
1
2
Figure 47. Pressure roller guide removal
3
Note
The right end of the pressure roller is greased.
4
Note
EN
Lift the right end of the pressure roller up and out of the printer
chassis.
The left side will follow easily with the pressure roller gear still
attached.
When reinstalling the pressure roller, apply a drop of pressure roller
grease to the grounding plate on the right end of the shaft. See Chapter
7, “Parts and diagrams,” for information about ordering pressure roller
grease.
Internal assemblies 119
Face-up/face-down lever
1
Remove all covers, the RFI shield, the printer door, the exit roller,
the delivery assembly, the fuser pressure plate, the front casing,
the heating element, and the pressure roller.
2
Rotate the lever forward 90 degrees (past the spring) and pull it
straight out the front of the printer.
To reinstall
1
Make sure the lever arm is on the left and is initially pointing
downward.
2
Pull the spring forward using needlenose pliers.
3
Slide the short, round tabs into the grooves on the separation
guide assembly. The machined ridges on the lever will face you.
4
Release the spring so it falls in place in front of the square tab.
Figure 48. Face-up/face-down lever replacement
Note
You can tell when the lever is in place because there are two plastic
grooves that fit precisely in front of the exit rollers, and you should be
able to feel the spring’s release mechanism.
120 Removal and replacement
EN
Fuser exit roller assembly
1
Remove all covers, the RFI shield, the printer door, the exit roller,
the delivery assembly, the fuser pressure plate, the front casing,
the heating element, the pressure roller, and the face-up/facedown lever.
2
Remove the gear from the left end of the roller shaft by pressing
down on the catching mechanism with the small flatblade
screwdriver and pulling the gear away.
3
Remove the exit roller assembly by pressing the small, white tab
upward (callout 1) and rotating it around (callout 2).
4
Slide the exit roller assembly forward and out to the right of the
printer.
2
2
1
Figure 49. Fuser exit roller assembly removal
EN
Internal assemblies 121
Paper exit sensor flag
1
Note
Remove all covers, the RFI shield, the printer door, the exit roller,
the delivery assembly, and fuser pressure plate.
Before proceeding, examine the paper exit sensor flag. It is important
to note the position of the spring mechanism on the flag. The spring
must be reinstalled to exactly this position, because installing it
incorrectly will cause a control panel error message.
2
Remove the paper exit sensor flag by pressing down on the left
side and pulling up on the right side.
To reinstall
Place the left side of the flag in the correct position first, then slide the
right side into place, making certain the spring is on top of the flag. If
the spring exerts no pressure on the flag, it may require respringing
by giving the spring an extra turn before reinstalling. The flag should
fit snugly in place.
Figure 50. Paper exit sensor flag replacement
122 Removal and replacement
EN
Laser/scanner assembly
Note
1
Remove all covers.
2
Remove both laser/scanner connectors.
3
Remove the four (4) screws (callout 1).
4
Lift the assembly straight off.
One of the four screws is longer than the other three. Upon
reinstallation, the longer screw must be replaced in its original location.
2
1
Figure 51. Laser/scanner assembly removal
EN
Internal assemblies 123
Solenoid
1
Remove all covers, the RFI shield, the LIU board, the formatter
board, and the metal side plate.
2
On the left side of the printer, remove the paper pickup gear
(callout 1) by pressing the tabs in the center of the gear outward
and pulling the gear off.
2
1
Figure 52. Solenoid removal (1 of 2)
124 Removal and replacement
EN
3
Remove the solenoid connector (callout 1) from the ECU.
4
Remove the self-tapping screw (callout 2) that holds the solenoid
in place.
5
Unthread the wires from the printer chassis.
6
Lift the solenoid off.
2
1
2
Figure 53. Solenoid removal (2 of 2)
To reinstall
The paper pickup gear is keyed to go on the shaft in only one way.
EN
Internal assemblies 125
Pickup roller assembly
1
Remove all covers, the RFI shield, the printer door, the LIU board,
the formatter board, the metal side plate, and the paper pickup
gear.
2
Remove the pickup roller grounding clip on the right of the printer
by lifting each end of the clip up and over the two metal guides
and sliding the clip off.
Figure 54. Pickup roller assembly removal (1 of 2)
126 Removal and replacement
EN
3
Using needlenose pliers, pull the bottom of the bushing out
(callout 1), then turn it counterclockwise (callout 2) to release it.
2
2
1
Figure 55. Pickup roller assembly removal (2 of 2)
Note
EN
4
Lift the bushing out.
5
From inside the front of the printer, slide the right side of the
pickup roller assembly forward, then lift the left side out.
If you replace the pickup roller assembly, also replace the separation
pad and subpads (order a separation pad and subpads under a single
order number). See the removal procedures for the separation pad and
subpads later in this chapter and also see Figure 96, “Paper pickup
assembly,” in Chapter 7.
Internal assemblies 127
To reinstall
After placing the pickup roller shaft through on the left side, line up the
idler roller tabs while repositioning the right side. Rock the shaft back
and forth until the pickup roller and the idler roller tabs are correctly
reinstalled.
Note
It is important that the pickup roller is placed back in with the two idler
roller tabs up, so that they fit into the underside of the metal chassis
behind the laser/scanner assembly.
Figure 56. Paper pickup roller assembly replacement
128 Removal and replacement
EN
Paper feed frame
1
Remove all covers, the RFI shield, the printer door, the LIU board,
the formatter board, the metal side plate, the paper pickup gear,
and the pickup roller assembly.
2
Disconnect the following:
• Solenoid from the ECU at J204 (see Figure 53, callout 1).
• Two connectors from the laser/scanner and the connector from
SW101 (callout 1).
2
1
Figure 57. Paper feed frame removal (1 of 3)
EN
Internal assemblies 129
3
Remove the four (4) screws (callout 1) from the back sheet metal
plate and lift it off.
4
Remove the four (4) screws (callout 2) from the paper feed frame.
2
2
1
2
Figure 58. Paper feed frame removal (2 of 3)
130 Removal and replacement
EN
5
Release the sensor unit connector (callout 1).
2
1
Figure 59. Paper feed frame removal (3 of 3)
6
Verify that all cables are clear of the frame and pull the frame
straight back to remove it.
To reinstall
The paper feed frame may be easier to reinstall if you place the
printer on its front, so that you can apply pressure while putting the
screws back in place.
EN
Internal assemblies 131
Transfer roller guide and transfer roller
1
Remove all covers, the RFI shield, the printer door, the LIU board,
the formatter board, the metal side plate, the paper pickup gear,
the pickup roller assembly, and the paper feed frame.
2
Looking at the back of the printer, note the two small, hookshaped release tabs on each end of the transfer roller guide.
Using the small flatblade screwdriver, carefully pry each tab
outward to release it.
3
Roll the released portion of the guide up. To remove the transfer
roller guide, pull it off each end of the transfer roller shaft. This
exposes the transfer roller.
Figure 60. Transfer roller guide and transfer roller removal
CAUTION
Do not touch the transfer roller or otherwise allow it to be contaminated.
4
Working from the front of the printer, gently pry the gear side of
the transfer roller out first, then slide the other side out of its
socket.
132 Removal and replacement
EN
Kick plate
CAUTION
Be careful working with the kick plate and separation pad. The spring
underneath the kick plate might stay attached to the kick plate, but it is
also likely to spring away from the kick plate. Place the spring aside for
separation pad disassembly.
1
Remove all covers, the RFI shield, the printer door, the LIU board,
the formatter board, the metal side plate, the paper pickup gear,
and the pickup roller assembly.
2
Press the separation pad.
3
Allow the kick plate to pivot upward (a spring underneath will
push it up) and lift the kick plate off its mounting pins.
Figure 61. Kick plate removal
EN
Internal assemblies 133
To reinstall
If the spring on the kick plate does not remain attached to the kick
plate, replace the spring, making certain the diameter of the spring
surrounds two lower pins on the kick plate and rests inside the third
pin. Use needlenose pliers to place the spring correctly.
Figure 62. Kick plate spring replacement
While rotating the kick plate into place, guide the other end of the
spring onto the silver grounding plate located on the paper feed
frame.
134 Removal and replacement
EN
Separation pad
1
Remove all covers, the RFI shield, the printer door, the LIU board,
the formatter board, the metal side plate, the paper pickup gear,
the pickup roller assembly, and the kick plate.
2
Lift the bottom of the white plastic tab (callout 1) on the rear of the
paper feed frame up slightly and slide it up, toward the top of the
paper feed frame. This will release the separation pad.
3
Lift the separation pad 90 degrees and slide its mounting pins out
of their retainers.
2
1
Figure 63. Separation pad removal
Note
EN
If you replace the separation pad, also replace the pickup roller
assembly and subpads. See the removal procedures for subpads on
the following page and also see Figure 96, “Paper pickup assembly,”
in Chapter 7.
Internal assemblies 135
Subpads
1
Place your index finger on the subpad.
2
Press toward the top of the printer.
Figure 64. Subpad removal
Note
If you replace the subpads, also replace the pickup roller assembly and
the separation pad. See the removal procedures for the separation pad
on the previous page and also see Figure 96, “Paper pickup assembly,”
in Chapter 7.
136 Removal and replacement
EN
Feed assembly
The feed assembly is located in the paper feed frame.
1
Remove all covers, the RFI shield, the printer door, the LIU board,
the formatter board, the metal side plate, the paper pickup gear,
the pickup roller assembly, and the paper feed frame.
2
Turn the paper feed frame upside down.
3
Remove the feed roller shaft by lifting the plastic tab up (callout 1)
and sliding it out the side (callout 2) of the paper feed frame.
2
2
1
Figure 65. Feed assembly removal (1 of 3)
EN
Internal assemblies 137
4
Note
Remove the self-tapping screw (callout 1) that holds the feed
assembly in place.
Before proceeding, examine the tabs and how they fit into their slots
(callout 2). The tabs must be reinstalled to exactly this position.
5
Remove the feed assembly.
1
2
2
Figure 66. Feed assembly removal (2 of 3)
138 Removal and replacement
EN
6
Turn the feed assembly over and place it in one hand with the
roller-side down. Pop one of the tabs on the other side and the
feed roller should fall into your hand.
Figure 67. Feed assembly removal (3 of 3)
To reinstall
Before securing the screw, ensure the tabs on the feed assembly are
positioned in their slots on the paper feed frame. Failure to do so will
cause paper feed problems.
EN
Internal assemblies 139
Bottom assemblies
Cable guide
1
Remove all covers, the RFI shield, the printer door, the LIU board,
the formatter board, and the metal side plate.
2
Two tabs hold the cable guide on the printer chassis. Press each
tab inward.
3
Pull the cable guide out.
Figure 68. Cable guide removal
140 Removal and replacement
EN
Main Motor
1
Remove all covers, the RFI shield, the printer door, the LIU board,
the formatter board, and the metal side plate.
2
Remove the motor connector (callout 1).
3
Remove two (2) motor screws (callout 2).
4
Lift the motor out.
2
1
2
Figure 69. Motor removal
EN
Bottom assemblies 141
ECU
Remove all covers, the RFI shield, the printer door, the LIU board, the
formatter board, the metal side plate, and the front casing.
1
Disconnect the motor connector from the motor.
2
Release all connectors from the ECU.
3
Tip the printer on its top, with the front facing you.
4
Remove the five (5) screws (callout 1) from the bottom plate.
One of the screws is a grounding screw. The location of the grounding
screw is marked by a star etched into the bottom plate.
Note
Make certain when you reinstall the ECU that the grounding screw with
the washer is replaced in the same location.
2
1
Figure 70. ECU removal (1 of 4)
142 Removal and replacement
EN
5
Lift the bottom plate and release the fusing assembly connector
(callout 1).
2
1
Figure 71. ECU removal (2 of 4)
6
CAUTION
EN
Lift the bottom plate from the product and place it on its feet.
Placing the ECU on a conductive surface can damage the unit. Place
the ECU on an ESD mat.
Bottom assemblies 143
7
Squeeze the speaker cover to release it from the bottom plate
and lift it off the bottom plate.
Figure 72. ECU removal (3 of 4)
144 Removal and replacement
EN
Note
In Figure 73 below, the photograph shows the ECU from an
HP LaserJet 3150 product. Some HP LaserJet 3100 products do not
contain the protective sheet (callout 1).
8
Remove the (7) remaining cables (callout 2).
9
Remove the screws (5) that secure the ECU to the bottom plate
(callout 3).
2
3
2
2
1
2
2
3
Figure 73. ECU removal (4 of 4)
10 Remove the ECU by lifting gently on the side opposite the
formatter, then sliding it out.
Note
EN
When ordering, the ECU does not come with any cables. Reuse the
cables from the product on which you are working or see Chapter 7,
“Parts and diagrams,” for ordering information.
Bottom assemblies 145
Feet
1
Insert the small flatblade screwdriver into the foot to release the
tab.
2
Lift off the foot.
Figure 74. Feet removal
146 Removal and replacement
EN
6
Troubleshooting
Chapter contents
Basic troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Image formation troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Solving paper feed problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Solving general software problems . . . . . . . . . . . . . . . . . . . . . . . . 169
Functional checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Troubleshooting tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Service menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Softswitches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Firmware and software downloads . . . . . . . . . . . . . . . . . . . . . . . . 199
Fax trace report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
EN
Chapter contents 147
Basic troubleshooting
Verification steps
Possible problems
Is Power On successful?
No power.
When the product is connected to
a grounded power source, the
printer motor should rotate for
approximately six seconds and the
document scanner motor should
rotate for approximately two
seconds.
Printer motor does not rotate.
Solutions
1. Verify that the product is
plugged in.
2. Verify that the power cable is
functional.
3. Verify that FU102 on the ECU is
not open.
4. If all of these conditions are
correct, replace the ECU.
1. Verify that the toner cartridge is
present.
2. Verify that the printer door is
closed.
3. Verify that paper is loaded in the
paper input bin.
4. Verify that printer path paper
sensors are functional.
5. Verify that the motor connector
J1 is seated into J401 of the ECU.
6. Verify that the motor is correctly
mounted to the printer chassis.
7. If all of these conditions are
correct, replace the ECU.
8. If, after replacing the ECU, the
printer motor still does not rotate,
replace the motor.
Document scanner motor does not 1. Verify that the document
scanner motor connector is seated
rotate.
in the formatter.
2. Verify that the document
scanner motor is correctly
mounted in the document scanner
assembly.
3. If these conditions are met,
replace the document scanner
motor.
4. If, after replacing the motor, the
document scanner motor still does
not rotate, replace the formatter.
5. If, after replacing the formatter,
the document scanner motor still
does not rotate, replace the ECU.
148 Troubleshooting
EN
Verification steps
Possible problems
Solutions
Is the product ready?
The control panel should function
without error messages.
Control panel display an error
message, such as “Encoding
Error.”
Consult the list of common
messages later in this chapter to
correct the error.
Control panel is not functional.
Verify that the control panel cable
is seated into both the control
panel at J9 and the formatter
board at J3. If the cable is
connected correctly, replace the
control panel.
Control panel does not function
correctly.
1. Verify that the control panel
cable is seated into both the
control panel at J9 and the
formatter board at J3.
2. Use the extended service
menu, if available, to run control
panel tests.
3. If, after running control panel
tests, the control panel still does
not function correctly, replace the
control panel.
4. If after replacing the control
panel, the control panel still does
not function correctly, perform an
engine test, which is discussed
later in this chapter.
5. If the engine test is not
successful, replace the ECU.
-OrIf the engine test is successful,
replace the formatter.
Engine test is not successful.
Replace the ECU.
Internal reports do not print.
If the engine test is successful, but
internal reports do not print,
replace the formatter.
Poor print quality.
See “Solving image defects” later
in this chapter.
Paper does not move smoothly
through the printer paper path.
Isolate printer paper path
problems by performing a paper
path check, which is discussed
later in this chapter.
Control panel displays an error
message.
Consult the list of common
messages in Chapter 2 to correct
the error.
Do engine tests and internal
reports print?
Print an engine test, which is
discussed later in this chapter.
The engine test should print
without paper feed problems or
print quality problems. Also print
internal reports (follow the
instructions under “To print all
reports at once” later in this
chapter). The product will print a
phone book report, a menu report,
a fax activity report, a
configuration report, and a test
report. The test report contains an
error log, which documents recent
error messages. The error log can
be helpful in verifying operation of
the product. All internal reports
should print without paper feed
problems or print quality problems.
EN
Basic troubleshooting 149
Verification steps
Possible problems
Is the copy function operational? Poor copy quality.
Place the reports into the
document scanner input bin and
copy them to the printer. Reports
should feed smoothly through the
document scanner path and
copies should print without print
quality problems.
Paper does not move smoothly
through the document scanner
path.
Solutions
If the print quality from the internal
reports and engine test was
acceptable, but the print quality of
the copies is not, clean the contact
image sensor and the white sheet,
and then recalibrate the document
scanner. (See Chapter 3,
“Maintenance,” for cleaning
procedures; recalibration is
discussed later in this chapter.) If,
after performing the maintenance,
the problem persists, replace the
contact image sensor.
Clear the document scanner path
of obstructions. Check
photosensors PS801 and PS802
to make sure that they operate
correctly. If the problem persists,
replace document scanner rollers
or guides as appropriate.
Configuration set incorrectly.
Review and reset configuration.
Does the product send a fax?
Telephone line is not operational
Connect the phone line and verify or the product is not plugged into
the dial tone (using a hand set, if the telephone line.
necessary). Attempt to send a fax.
Make sure that the product is
plugged into a telephone line that
you know works. Press MANUAL
DIAL and listen for the dial tone to
check the line.
The telephone cord is plugged into In some countries, the HP
the wrong connector.
LaserJet 3100/3150 product has
two connectors. Try plugging the
phone cord into the other
connector.
150 Troubleshooting
Firmware is not current.
Check the firmware version. See
“Firmware and software
downloads” later in this chapter.
Product’s fax settings are set
incorrectly.
Review and reset the product’s fax
settings.
The LIU is not operational.
Replace the LIU.
EN
Verification steps
Possible problems
Solutions
Does the product receive a fax?
Use another fax machine to send
a fax to the product.
Too many telephone devices are
plugged in, or telephone devices
are not connected in the correct
order.
Make the HP LaserJet 3100/3150
product the only device on the
telephone line and try again to
receive the fax.
Firmware is not current.
Check the firmware version. See
“Firmware and software
downloads” later in this chapter.
Product’s fax settings are set
incorrectly.
Review and reset the product’s fax
settings.
The LIU is not operational.
Replace the LIU.
Is the software installed correctly? Software is not installed or an
error occurred during software
installation.
Does the product print from the
computer?
Connect the parallel cable to the
product and the computer. Use a
word processing application to
send a print job to the printer.
Does the product scan to the
computer?
Initiate a scan from either the
computer’s basic desktop software
or from the product.
Uninstall the software. Find and
delete the file named “Jetsuite.Ini.”
Reload the product’s software.
Make sure you use a bidirectional
port setting.
The parallel cable is not
connected.
Connect the cable.
An incorrect printer driver is
selected.
Reset the printer driver.
Other devices are connected to
the parallel port.
Disconnect the other devices and
try again to print.
There is an LPT port driver
problem in Windows 9x.
Reset the computer’s port
settings.
Other devices are connected to
the parallel port.
Disconnect the other devices and
try again to scan.
The BIOS settings for the parallel
port are set incorrectly.
Reset the computer’s port
settings. If the problem persists,
reset the BIOS settings in CMOS.
(See the user’s guide for more
information about BIOS settings.)
The computer’s parallel port
hardware is not bidirectional.
Check hardware documentation to
see if the port configuration can be
changed.
Does the product send a fax from An incorrect fax driver is selected. Reset the fax driver.
the computer?
Initiate a fax from the computer’s
basic desktop software. Initiate
another fax, this time using a “print
to fax” command from an
application.
EN
Basic troubleshooting 151
Error messages
These control panel messages are listed alphabetically and are
accompanied by the cause for the message and steps to take to
resolve the problem.
Message
Cause
Solution
Configuration
Err # (number 1-4)
An error was detected in the SRAM.
Unplug the power cord from the power
source, wait 10 seconds, and replug in
the power cord.
Try connecting the product to a different
power source or surge protector.
If the error persists, replace the
formatter.
Config. Stuck Addr
In Service Mode only, SRAM stuck
address test.
Unplug the power cord from the power
source, wait 10 seconds, and replug in
the power cord.
If the error persists, replace the
formatter.
Config. Tied Addr.
In Service Mode only, SRAM tied address Unplug the power cord from the power
test.
source, wait 10 seconds, and replug in
the power cord.
If the error persists, replace the
formatter.
Decoding Error
#(number 1-3)
There was an error in decoding with the
image processing chip.
Unplug the power cord from the power
source, wait 10 seconds, and replug in
the power cord.
Try connecting the product to a different
power source or surge protector.
If the error persists, replace the
formatter.
Encoding Error
There was an error in encoding with the
image processing chip.
Unplug the power cord from the power
source, wait 10 seconds, and replug in
the power cord.
If the error persists, replace the
formatter.
152 Troubleshooting
EN
Message
Cause
Solution
Fax Memory Error
#(number 1-5)
An error was detected in DRAM.
Unplug the power cord from the power
source, wait 10 seconds, and replug in
the power cord.
Try connecting the product to a different
power source or surge protector.
If the error persists, replace the
formatter.
Keypad Test Failed
In Service Mode only, the keypad test
failed.
Check the cabling connections and run
the keypad test again.
If the error persists, replace the control
panel.
Run the keypad test again.
If, after replacing the control panel, the
error persists, replace the formatter.
Modem Error #
(number 1-3)
An error was detected with the modem.
Check the cabling connections.
If the error persists, unplug the power
cord from the power source, wait 10
seconds, and replug in the power cord.
If the error persists, replace the LIU.
If, after replacing the LIU, the error
persists, replace the formatter.
No Modem Installed
There is a problem in the LIU.
Unplug the power cord from the power
source, wait 10 seconds, and replug in
the power cord.
Try connecting the product to a different
power source or surge protector.
If the error persists, replace the LIU.
If, after replacing the LIU, the error
persists, replace the formatter.
Nov-22-93 06:30 PM
(or any other
incorrect date that
cannot be reset to
the correct date)
The battery inside the HP LaserJet 3100/ Replace the formatter.
3150 product has failed, causing all Menu
features to revert to the factory settings.
Settings that contained alphabetic and
numeric characters you entered, such as
header information and speed-dial names
and numbers, have been erased.
EN
Error messages 153
Message
Cause
Printer Comm Error
There was an error in communicating with Make sure that the parallel cable is
the HP LaserJet 3100/3150 product.
securely connected between the HP
LaserJet 3100/3150 product and the
computer. Use the clips to clip the cable
to its connector.
If the error persists, unplug the power
cord from the power source for 10
seconds, and then replug it in.
Try connecting the product to a different
power source or surge protector.
If neither of these solutions works,
replace the formatter.
Printer Comm Error
^1
In Service Mode only. There was an error Make sure that the parallel cable is
in communicating with the HP LaserJet
securely connected between the HP
3100/3150 product.
LaserJet 3100/3150 product and the
computer. Use the clips to clip the cable
to its connector.
If the error persists, unplug the power
cord from the power source for 10
seconds, and then replug it in.
If neither of these solutions works,
replace the formatter.
Printer Fixing Error
Replace Fixing Unit
There is an error in the print engine.
154 Troubleshooting
Solution
Unplug the power cord from the power
source for 10 seconds, and then replug
it in.
Try connecting the product to a different
power source.
Check the cabling connections to the
heating element.
Perform the “Heating element check,”
which is discussed later in this chapter.
If the error persists, replace the heating
element.
If, after replacing the heating element,
the error persists, replace the ECU.
EN
Message
Cause
Solution
Printer Laser Error
Call for Service
The printer door is open or has been
damaged.
Open the printer door and examine the
door for damage. If the printer door is
not damaged, close the door, making
sure both of the release latches are
closed correctly.
A problem has occurred with the print
engine.
Check the cabling connections to the
laser/scanner.
If the error persists, unplug the power
cord from the power source, wait 10
seconds, and replug in the power cord.
Try connecting the product to a different
power source or surge protector.
If the error persists, replace the laser/
scanner.
Printer Motor Error
Call for Service
A problem has occurred in the print
engine.
Check the cabling connections to the
motor.
If the error persists, unplug the power
cord from the power source, wait 10
seconds, and replug in the power cord.
Try connecting the product to a different
power source or surge protector.
If the error persists, replace the motor. If,
after replacing the motor, the error
persists, replace the ECU.
Printer signal error
The printer door is open or has been
damaged.
Open the printer door and examine the
door for damage. If the printer door is
not damaged, close the door, making
sure both of the release latches are
closed correctly.
There was an error in the HP LaserJet
3100/3150 product print unit.
Check the cabling connections to the
ECU.
Try connecting the product to a different
power source or surge protector.
If the error persists, unplug the power
cord from the power source, wait 10
seconds, and replug in the power cord.
If the error persists, replace the ECU.
There was an error detected in the HP
LaserJet 3100/3150 product.
Check the cabling connections to the
contact image sensor.
If the error persists, follow the
instructions later in this chapter to
recalibrate the document scanner.
If the error persists after recalibration,
replace the contact image sensor.
Scan Reference
Error
EN
Error messages 155
Message
Cause
Solution
Scanner Error #1
An error has occurred in the document
scanner.
Press and hold down the STOP/CLEAR
key for 7 seconds to reset the product.
If the error persists, check the cabling
connections.
If the error persists, unplug the power
cord from its power source for 10
seconds, and then replug it in.
Try connecting the product to a different
power source or surge protector.
If none of these methods clears the
error, replace the contact image sensor.
If, after replacing the contact image
sensor, the error persists, replace the
formatter.
System Error
An error has occurred that may require
servicing.
Unplug the power cord from the power
source, wait 10 seconds, and replug in
the power cord.
Try connecting the product to a different
power source or surge protector.
If the error persists, replace the
formatter.
156 Troubleshooting
EN
Image formation troubleshooting
Check the toner cartridge
Image formation defects are many times the result of toner cartridge
problems. If there is any doubt, always replace the toner cartridge
before troubleshooting image defects.
Use the following checklist to ensure that the toner cartridge is still
operable.
† Ensure that the toner cartridge is seated properly in place.
† Inspect the toner cartridge for remaining toner.
† Check the expiration date stamped on the toner cartridge box.
† Check the toner cartridge to see if it has been disassembled or
refilled.
† Inspect the cartridge to see if toner is leaking through worn seals.
† Check the surface of the photosensitive drum in the cartridge to
see if it has been damaged or scratched. Touching the drum
contaminates the photosensitive surface and can cause spotting
and image defects.
† Blurred areas on printed pages indicate that the photosensitive
drum in the cartridge has been overexposed to light. Because
overexposure to light causes permanent damage to the
photosensitive drum, the cartridge should be replaced.
Note
A toner cartridge weighs 730 grams (26.1 ounces) when it is full and
640 grams (22.7 ounces) when it is empty.
To redistribute toner in the cartridge
Before installing a new cartridge, or when toner begins to run low,
redistribute the toner by rotating the cartridge back and forth five or
six times.
EN
Image formation troubleshooting 157
Solving image quality problems
Use the following table to help solve problems with printed pages.
See also “Solving paper feed problems” in this chapter.
Problem
Cause
Parts of the page
around the edges
aren’t printing.
The HP LaserJet 3100/3150 product
To get the image to fit into this printable
cannot print to the edge of the paper. The area, slightly reduce the size of the image.
HP LaserJet 3100/3150 product has
minimum margins on each edge of 0.25 in
(6.4 mm).
For printing, check the reduction setting in
If printing or copying, the reduction setting the “Print” or “Setup” window from within
is set incorrectly.
the program you are using. For copying,
check the reduction setting on the control
panel or from the auto prompt.
Images will not
print.
The HP LaserJet 3100/3150 product is not Make sure that the HP LaserJet 3100/
plugged in.
3150 product is plugged into a live wall
outlet or power strip.
The parallel cable is loose.
Faxes you send,
The contrast is not set correctly.
copies, or scanned
images are too
light or too
dark.
The original image is very light or very
dark.
Solution
Check that the parallel cable is securely
connected between the HP LaserJet
3100/3150 product and the computer.
Adjust the contrast and resolution settings
from the control panel or the Document
Assistant.
Adjust the resolution and/or contrast
setting(s) from the dialog box that appears
after you click Scan on the Document
Assistant.
The scanned image is too light or too dark If the original was on a colored paper,
because the original was on a colored
including a brown recycled paper, the text
paper.
may not be clear. Adjust the resolution,
contrast, and/or brightness settings from
the dialog box that appears after you click
Scan on the Document Assistant.
The HP LaserJet 3100/3150 product
needs to be recalibrated.
158 Troubleshooting
Follow the instructions later in this chapter
to recalibrate the document scanner.
EN
Problem
Cause
Solution
Print is faded or
The toner cartridge is getting low on toner.
you notice a block
of vertically aligned
white streaks,
The HP LaserJet 3100/3150 product
needs to be cleaned.
or print is not
faded, but vertical
white stripes
appear on the
page.
Redistribute the toner or replace the toner
cartridge.
See the appropriate sections of Chapter
3, “Maintenance.”
The paper you are using does not meet
HP’s paper specifications (for example, it
is too moist or too rough).
Make sure that the media meets
specifications detailed in HP’s media
specifications guide.
Toner density setting is not adjusted
correctly.
Adjust the setting from the control panel.
A part of the HP LaserJet 3100/3150
product is damaged.
Follow the steps in “Basic troubleshooting”
to isolate the problem.
The internal mirror or optics are
contaminated.
Clean the mirror by blowing air through
the laser/scanner to remove any dust
particles.
The laser/scanner is damaged.
Replace the laser/scanner.
The document scanner needs to be
recalibrated.
Follow the instructions later in this chapter
to recalibrate the document scanner.
Replace the contact image sensor
There is a problem in the contact image
sensor.
Replace the formatter.
There is a problem in the formatter.
Stains or smudges
appear as small,
round, black dots
on the front or back
of a page.
Sometimes
inconsistent stains
appear.
The paper you are using does not meet
HP’s paper specifications (for example, it
is too moist or too rough).
Make sure that the media meets
specifications detailed in HP’s media
specifications guide.
You are printing on the wrong side of the
paper.
Remove the paper from the paper input
bin and turn it over. (The wrapper on many
reams of paper has an arrow indicating
the print side.)
The HP LaserJet 3100/3150 product
needs to be cleaned.
See Chapter 3, “Maintenance,” for
instructions on cleaning the product and
using a cleaning page.
The toner cartridge is damaged.
Replace the toner cartridge if
maintenance procedures do not improve
print quality.
EN
Image formation troubleshooting 159
Problem
Cause
Vertically-aligned The HP LaserJet 3100/3150 product
black streaks or
needs to be cleaned.
smears appear on
successive pages. The toner cartridge is damaged.
Solution
See the appropriate sections of Chapter
3, “Maintenance.”
Replace the toner cartridge if
maintenance procedures do not improve
print quality.
There is a problem in the heating element. Perform the “Heating element check,”
which is discussed later in this chapter.
If scanned images have unwanted lines through them:
There is ink, glue, white-out, or some
other substance on the contact image
sensor.
See the appropriate sections of Chapter
3, “Maintenance.”
Slick paper caused the document scanner Use a carrier sheet to send the item.
trouble in scanning.
Horizontally
aligned black
streaks or smears
appear.
The HP LaserJet 3100/3150 product
needs to be recalibrated.
Follow the instructions later in this chapter
to recalibrate the document scanner.
The toner cartridge was improperly
installed.
Make sure you removed the entire length
of the sealing tape from the toner
cartridge before you installed it.
The toner cartridge is defective.
Replace the toner cartridge.
The HP LaserJet 3100/3150 product
needs to be cleaned.
See the appropriate sections of Chapter
3, “Maintenance.”
There is a problem in the heating element. Perform the “Heating element check,”
which is discussed later in this chapter.
A gear is damaged.
Perform the “Drum rotation functional
check,” which is discussed later in this
chapter.
There is a problem in the laser/scanner.
Replace the laser/scanner.
If horizontal lines appear in margins and across entire pages on faxes you send:
The HP LaserJet 3100/3150 product
needs to be cleaned.
See the appropriate sections of Chapter
3, “Maintenance.”
There is a problem in the contact image
sensor.
Replace the contact image sensor.
160 Troubleshooting
EN
Problem
Cause
Solution
Light character
shadows or
repetitive marks
appear on the
page.
A roller is damaged.
Use the “Repetitive image defect ruler”
later in this chapter to determine which
roller is damaged. Replace the roller.
The HP LaserJet 3100/3150 product
needs to be cleaned.
See the appropriate sections of Chapter
3, “Maintenance.”
If you are using transparencies, they do
not meet HP’s specifications.
Make sure that the media meets
specifications detailed in HP’s media
specifications guide.
The paper’s texture is too coarse.
Try changing to a paper with a smoother
finish.
The toner cartridge is damaged, causing a Replace the toner cartridge.
repetitive black flaw on every printout.
The toner cartridge’s photosensitive drum Replace the toner cartridge.
has been overexposed to bright light,
causing repetitive defects (usually a fuzzy
black area).
Character voids
appear (white
areas within the
parts of characters
that should be
solid black).
The paper or transparencies do not meet
HP’s specifications.
Make sure that the media meets
specifications detailed in HP’s media
specifications guide.
You are printing on the wrong surface of
the paper.
Remove the paper and turn it around.
(The wrapper on many reams of paper
has an arrow indicating the print side.)
Background
Background scatter results from bits of
scatter appears on toner distributed on the front or back of a
a printed page.
printed page. Background scatter often is
isolated to a specific area of the page.
EN
Try changing the print density setting. If
that doesn’t work, change the paper type,
weight, or surface finish. If background
scatter occurs on an envelope, try moving
the text to an area with no seams. Printing
on seams can cause this problem.
Toner has spilled inside the product.
See the appropriate sections of Chapter
3, “Maintenance.”
The pickup roller is dirty.
See the appropriate sections of Chapter
3, “Maintenance.”
Image formation troubleshooting 161
Problem
Cause
Solution
The page is
completely black.
The toner cartridge was improperly
installed.
Remove the cartridge and reinstall it.
The toner cartridge is defective.
Replace the toner cartridge.
Discontinuities exist in the high-voltage
contact points.
Perform the “High-voltage power supply
check,” which is discussed later in this
chapter.
There is a problem in the ECU or the
laser/scanner.
Follow the steps in “Basic troubleshooting”
to isolate the problem. Replace the ECU
or the laser/scanner, as needed.
A single sheet of paper is defective.
Try reprinting the job.
The print density needs to be adjusted.
Adjust the print density from the control
panel.
Characters are
only partially
printed (also
referred to as
dropouts).
Make sure that the media meets
The moisture content of the paper is
inconsistent or the paper has moist or wet specifications detailed in HP’s media
specifications guide.
spots on the surface.
The bottom of the
printed page is
blank or part of a
graphic’s image is
cut off.
The paper was damaged by inconsistent
manufacturing processes.
Make sure that the media meets
specifications detailed in HP’s media
specifications guide.
A “draft mode” or “economy mode” is
selected in the software.
Try a “normal” or “best” setting.
The page is too complex. (There is not
enough memory to process the page.)
Set the resolution to 300 dpi through your
software or printer driver. See the online
help for printer driver issues.
162 Troubleshooting
EN
Problem
Cause
Solution
Blank pages print
occasionally.
Page length and margins are not set
correctly for the paper size.
If you are printing on small paper and your
page is blank, try printing on larger paper
to see where the image is printing. Adjust
the margins accordingly.
Your HP LaserJet 3100/3150 product is
feeding two or more sheets of paper at a
time because the paper is difficult to
separate.
Remove the paper from the paper input
bin and align the edges of the paper.
“Break” the ream of paper by curving it
into an upside-down u-shape. Try turning
the paper around to feed the other end
first, or use a different type of paper.
Clean the pickup roller and the separation
pad. If the problem persists, replace the
separation pad.
Check your software’s printing
configuration information. If you are using
a word-processing program, check for a
natural page break and a forced page
break that are close to each other.
Your software application is sending an
extra page-eject command.
Blank pages are
always printing
The toner cartridge was improperly
installed.
Make sure you removed the entire length
of the sealing tape from the toner
cartridge before you installed it.
The toner cartridge is completely out of
toner.
Replace the toner cartridge.
Discontinuities exist in the high-voltage
contact points.
Perform the “High-voltage power supply
check,” which is discussed later in this
chapter.
There is a problem in a part of the
product.
Print a self-test page. If the page is blank,
follow the steps in “Basic troubleshooting”
to isolate the problem. Replace the laser/
scanner or the ECU as needed.
Print is misaligned The paper input bin is overfilled.
on the page
(skewed pages).
The guides are adjusted improperly.
Remove some of the paper.
Be sure to center the paper with the paper
guides. Also, verify that the paper guides
are not adjusted too tightly or too loosely
against the paper.
The paper’s weight or surface finish does
not meet HP’s specifications.
EN
Make sure that the media meets
specifications detailed in HP’s media
specifications guide.
Image formation troubleshooting 163
Problem
Cause
Solution
Scanned images
There is ink, glue, white-out, or some
have black dots or other substance on the contact image
streaks in top and sensor.
bottom margins.
There is a problem in the contact image
sensor.
See the appropriate sections of Chapter
3, “Maintenance.”
Scanned text is not The contrast, resolution, or brightness
clear.
needs to be adjusted before scanning.
Adjust the resolution, contrast and/or
brightness setting(s) from the dialog box
that appears after you click Scan on the
Document Assistant.
Scanned images
print at a reduced
size.
Replace the contact image sensor.
The original is on colored paper.
If the original was on a colored paper,
including a brown recycled paper, the text
may not be clear. Try adjusting the
resolution, contrast, and/or brightness
settings from the dialog box that appears
after you click Scan on the Document
Assistant.
There is a problem in the contact image
sensor.
Replace the contact image sensor.
The JetSuite Pro software reduced the
image.
If necessary, the JetSuite Pro software
automatically reduces the size of the
image to fit it on the page. For example, if
you scan an 8.5- by 11-inch (215.9- by
279.4-mm) page, then the image in the
JetSuite Pro software will be exact same
size edge to edge. However, most printers
cannot print right up to the edge of the
paper. To get the image to fit into this
printable area, you must slightly reduce
the size of the image.
164 Troubleshooting
EN
Solving paper feed problems
Use the following table to solve problems related to moving paper or
documents through the HP LaserJet 3100/3150 product.
Problem
Cause
Pages are coming Paper is curled or wrinkled when using the
out curled or
paper output bin.
wrinkled from the
HP LaserJet 3100/ Paper is not stored properly.
3150 product.
Long pages stop
feeding through
the document
scanner.
Solution
Use the front paper output slot by pushing
the paper path lever to the lower position.
Whenever possible, store paper in its
sealed ream at room temperature.
There is debris in the fixing unit.
See the appropriate sections of Chapter
3, “Maintenance.”
The document feeder tray guides are not
set correctly, are broken, or are missing.
Check for broken or missing document
feeder tray guides and replace as
necessary.
The maximum scannable page length is Do not try to pull the page out because
39 inches (991 mm). If the page is longer, you may damage the document scanner.
scanning stops at 39 inches (991 mm).
To remove the page, open the document
release door and remove the jammed
media.
Then, rescan the page. When the
document scanner reaches the 39 inches
(991 mm) mark, the control panel displays
Long Page? START to Continue for a few
moments only. Quickly press START to
continue scanning. If you do not, the
message disappears and the document
scanner stops scanning because it thinks
the page has jammed.
If you are sending a fax or copying a
document longer than 39 inches (991
mm), you can also set the control panel
configuration to “Send long pages,” which
ensures that long pages feed without
having to monitor the task and press
START before the document scanner shuts
off.
EN
Solving paper feed problems 165
Problem
Cause
Solution
Print is misaligned The paper input bin is overfilled.
Remove some of the paper.
on the page
(skewed pages).
The paper guides are not set correctly, are Be sure to center the paper with the
broken, or are missing.
guides. Verify that the guides are not
adjusted too tightly or too loosely against
the paper. Check for broken or missing
paper guides and replace as necessary.
The paper’s weight or surface finish does
not meet HP’s specifications.
Scanned items are The document feeder tray guides are not
crooked.
adjusted properly.
166 Troubleshooting
Make sure that the media meets
specifications detailed in HP’s media
specifications guide.
Be sure to center the paper with the
guides. Also, verify that the guides are not
adjusted too tightly or too loosely against
the paper. Check for broken or missing
document feeder tray guides and replace
as necessary.
EN
Problem
Cause
The HP LaserJet
Paper guides are not adjusted properly.
3100/3150 product
is feeding multiple
sheets or jams
frequently from the
paper input bin or
single-sheet input Paper was not removed from the paper
slot.
input bin before filling the bin.
Solution
Slide the guides against the sides of the
stack in the paper input bin or against the
single sheet in the single-sheet input slot
to center the paper. Make sure the guides
are not adjusted too tightly.
Always remove paper from the paper input
bin before refilling the bin.
The paper input bin is overfilled.
Remove some of the sheets. The paper
input bin can hold up to 100 sheets of 20lb (75g/m2) bond weight paper (less for
heavier paper) or up to 7 to 10 envelopes.
More than one sheet was placed in the
single-sheet input slot.
Place only one sheet at a time in the
single-sheet input slot.
The paper was poorly cut by the
manufacturer and is sticking together.
“Break” the ream of paper by curving it
into an upside-down u-shape; this may
effectively decrease multifeeds. Also try
turning the paper around to feed the
opposite end first, or use a different type
of paper.
The paper does not meet HP’s
specifications for print media.
Make sure that the media meets
specifications detailed in HP’s media
specifications guide.
The output capacity was exceeded in the Do not allow more than 100 sheets of 20paper output bin or front paper output slot. lb (75g/m2) bond weight paper (less for
heavier paper) to fill the paper output bin.
Do not allow more media to stack up in
front of the front paper output slot.
EN
The pickup roller is dirty.
See the appropriate sections of Chapter
3, “Maintenance.”
The pickup roller is damaged.
Replace the pickup roller.
The separation pad is dirty.
Clean the separation pad.
The separation pad is damaged.
Replace the separation pad.
A sensor isn’t operating properly.
Check the sensors to make sure that none
of them are jammed. If a sensor cannot be
“unjammed,” replace the sensor.
There is a problem in the paper path.
Perform the “Paper path check,” which is
discussed later in this chapter, to
determine which parts should be
replaced.
Solving paper feed problems 167
Problem
Cause
The HP LaserJet
The special media lever is in the incorrect
3100/3150 product position.
is feeding multiple
sheets or jams
frequently from the
document feeder
Guides are not adjusted properly.
tray.
Solution
The special media lever should be to the
left to send regular-weight documents.
The lever should be to the right to send
thick documents, which can only be
loaded one page at a time.
Remove the document from the document
feeder tray. Straighten the item, then
reinsert it. Slide the guides against the
sides of the item to center it. Make sure
the guides are not adjusted too tightly.
The document feeder tray is overfilled.
Remove some of the sheets. The
document feeder tray can hold up to 30
pages, depending on the thickness of the
pages.
The item was too thick, too slick, or
otherwise did not meet specifications.
Make sure that the media meets
specifications detailed in HP’s media
specifications guide.
The output capacity was exceeded in the
document output tray.
Do not allow more than 30 pages to stack
up in the document output tray.
The document scanner pickup roller or
separation pad is dirty and cannot feed
the document.
See the appropriate sections of Chapter
3, “Maintenance.”
The document scanner pickup roller or
separation pad is damaged or worn.
Replace the roller or pad.
A sensor isn’t operating properly.
Check the sensors to make sure that none
of them are jammed. If a sensor cannot be
“unjammed,” replace the sensor.
There is a problem in the document
scanner path.
Check the path for obstructions. Replace
any damaged parts, including damaged
gears.
Items loaded in the The item is on a very lightweight media.
document feeder
tray fall forward out
of the tray.
168 Troubleshooting
Do not try to pull the page out because
you may damage the document scanner.
Open the document release door and
remove the jammed media. Then, curl or
roll the item in the direction of the printed
side, unroll it, and reload the item.
EN
Solving general software problems
Use the following table to solve problems related to the software and
problems that might occur when installing the software or changing
settings manually.
Problem
Cause
Solution
On a computer such as
a laptop that is regularly
disconnected from the
product, you receive the
following message:
“JetSuite Fax has
detected that the
HP LaserJet 3150 is
switched off or is not
connected to the
computer.
The message always
appears if the software
detects the product is not
connected.
In the installation program, there is an option to
select if you have a laptop. Rerun the installation
program and select this option.
In Windows 95 or 98, the Windows Plug and Play is
continuing to detect the
New Hardware Found
HP LaserJet 3150 product.
dialog box re-appears
each time the computer
restarts.
For Windows 95: If it is available, select the Do
not install a driver (Windows will not prompt
you again) option and click OK on the dialog box.
Otherwise, when the dialog box appears, click
Next and then click Finish.
For Windows 98: Click Next. When asked to
choose Search or Display, click Search and click
Next. When asked for the location to search,
clear all three check boxes and click Next. Click
Next again and then click Finish.
When installing
software, you receive
this message: “Setup
has determined that you
do not have enough disk
space on the selected
drive. Please reduce the
set of install components
or change the install
drive.”
EN
The JetSuite software
requires at least 40 MB of
available disk space to be
installed.
After you select the JetSuite software and data
directories, the installation program checks that
your computer has enough available disk space.
Try deleting unnecessary files or archiving older
data to floppy disks or some other medium.
Solving general software problems 169
Problem
Cause
Solution
All programs except Systray
The software did not
install (Windows 95, 98, and Explorer should be
closed.
or NT4.0)
To check in Windows 95 or 98, press
CTRL+ALT+DELETE. If other programs are open,
click one and click End Task. Repeat for all other
open programs. Then, reinstall the software.
To check in Windows NT 4.0, press
CTRL+ALT+DELETE. On the Applications tab, if
other programs are open, click one and click End
Task. Repeat for all other open programs. Then,
reinstall the software.
The computer cannot
The correct drive may not
read the installation
have been specified.
CD-ROM or floppy disks.
Check for the proper disk drive letter. Often, it is D
or E for the CD-ROM drive or A or B for the floppy
disk drive.
The CD-ROM or floppy disks Contact HP Customer Care. See page 60.
may be damaged.
You receive this
The software needs at least
message “There are not one COM port. At least one
enough free COM ports COM port is not available.
on this system. You must
have at least one
available COM port to
install this software.”
When the product is
directly connected to
your computer, you
receive this message:
“JetSuite Fax has
detected that the
HP LaserJet 3150 is
either switched off or is
not connected to your
computer.”
See the documentation for your computer to free
a COM port.
The parallel cable is loose or Make sure the parallel cable between the
not directly connected.
computer and the HP LaserJet 3150 product is
securely connected.
The power cord is loose.
Make sure the power cord is securely connected
between the HP LaserJet 3150 product and the
power source.
The parallel cable may be
faulty.
If you have another “size C” parallel cable, try
attaching it to the HP LaserJet 3150 product.
The BIOS setting for your
computer may not be set
correctly.
Ensure that the computer has a parallel port with
a bidirectional data bus. (EPP or unidirectional
ports are not supported.)
Change the parallel port mode setting in the
computer’s BIOS. HP recommends setting it to
ECP or bidirectional, but other modes may also
work. For instructions on changing the setting,
see Appendix C in the user guide, see the
computer documentation, or contact the
computer manufacturer.
170 Troubleshooting
EN
Problem
Cause
Solution
When the product is
connected to the
network using an HP
JetDirect print server,
you receive this
message: “JetSuite Fax
has detected that the
HP LaserJet 3150 is
either switched off or is
not connected to your
computer.”
The power cord is loose.
Make sure the power cord is securely connected
between the HP LaserJet 3150 product and the
power source. Also, ensure the power cord for the
HP JetDirect print server is securely connected to
the power source.
The network cord is loose.
Ensure the network cable is securely connect
between the HP JetDirect print server and the
wall outlet for the network. Also ensure the
network cable between the computer and the wall
is securely connected.
The parallel cable is loose or Make sure the parallel cable between the
HP JetDirect print server and the HP LaserJet
not directly connected.
3150 product is securely connected.
The parallel cable may be
faulty.
If you have another “size C” parallel cable, try
connecting it between the HP LaserJet 3150
product and the HP JetDirect print server.
The HP JetDirect print server Use the HP JetAdmin software, the HP WebJet
Admin software, BOOTP, DHCP, or telnet to
may not be configured yet
configure the HP JetDirect print server.
(TCP/IP).
HP JetDirect print server is
incorrectly configured
(TCP/IP).
When the product is
connected to the
network using an HP
JetDirect print server,
you receive this
message: “All in One
configuration cannot
continue because the
required protocols were
not found on your
computer.”
EN
See the documentation that came with the
HP JetDirect print server for troubleshooting
information.
The IPX/SPX or TCP/IP
Install an IPX/SPX protocol that is compatible with
protocols are not installed on NW Link or a TCP/IP protocol on your computer.
your computer.
Solving general software problems 171
Problem
Cause
Solution
When the product is
connected to the
network using an HP
JetDirect print server,
you receive one of these
messages:
z “The configuration
wizard did not find
your HP LaserJet
3150 All in One on
the network.”
z “The configuration
wizard was unable to
find an All in One at
the specified
address.”
z “The JetDirect model
found at the specified
address does not
support All in One
devices.”
The print server you are
using is not one of the
HP JetDirect print servers
that works with the product.
See “Connecting to a network using an
HP JetDirect print server” on page 10 for a list of
compatible HP JetDirect print servers.
The power cord is loose.
Make sure the power cord is securely connected
between the HP LaserJet 3150 product and the
power source. Also, ensure the power cord for the
HP JetDirect print server is securely connected to
the power source.
The network cord is loose.
Ensure the network cable is securely connect
between the HP JetDirect print server and the
wall outlet for the network. Also ensure the
network cable between the computer and the wall
is securely connected.
The parallel cable is loose or Make sure the parallel cable between the
HP JetDirect print server and the HP LaserJet
not directly connected.
3150 product is securely connected.
The parallel cable may be
faulty.
If you have another “size C” parallel cable, try
connecting it between the HP LaserJet 3150
product and the HP JetDirect print server.
The HP JetDirect print server Use the HP JetAdmin software, the HP WebJet
Admin software, BOOTP, DHCP, or telnet to
may not be configured yet
configure the HP JetDirect print server.
(TCP/IP).
HP JetDirect print server is
incorrectly configured
(TCP/IP).
172 Troubleshooting
See the documentation that came with the
HP JetDirect print server for troubleshooting
information.
EN
Functional checks
Simple hardware test
A simple test of the hardware is printing and copying the
demonstration page.
To perform the simple hardware test
EN
1
At the product control panel, press VOLUME+CONTRAST
simultaneously to print the demonstration page.
2
Copy the demonstration page by placing it in the document feeder
tray, waiting for the product to load the page, and then pressing
COPY.
Functional checks 173
Engine test
The engine test is used to verify that the print engine is functioning
correctly. The formatter is bypassed during an engine test, so the
engine test is useful for isolating printer problems. The engine test
prints vertical lines down the entire printable area of a page and is
also useful for checking and adjusting registration.
Engine test button location
The engine test switch is accessible without removing the covers. It is
located on the bottom of the HP LaserJet 3100/3150 product.
.
Figure 75. Engine test switch location
To print an engine test
Lift the front of the product and squeeze the engine test switch. A
single test page is printed.
174 Troubleshooting
EN
Internal reports
Use the control panel to print configuration reports, self-test reports,
and demonstration pages. The configuration report shows the
settings selected from the control panel. The self-test report contains
results of the completed self-test, including modem speed, number of
pages printed, and recent error messages.
To print a configuration report
1
Press ENTER/MENU.
2
Use the < and > keys to select Reports and press ENTER/MENU.
3
Use the < and > keys to select Print Config Report and press
ENTER/MENU.
To run a self-test and print a self-test report
1
Press ENTER/MENU.
2
Use the < and > keys to select Reports and press ENTER/MENU.
3
Use the < and > keys to select Self Test and press ENTER/
MENU.
To print a demonstration page
Press VOLUME+CONTRAST simultaneously.
EN
Functional checks 175
Printing all reports at once
When you print all reports at once, the following reports are printed:
●
Fax activity report—recent faxes sent and received, and status
●
Billing log (if enabled)—prints by billing code (HP LaserJet 3150
product only)
●
Block fax list (if enabled)—fax numbers you have blocked (HP
LaserJet 3150 product only)
●
Transmission report—information about specific outgoing faxes
●
Configuration report—current control panel settings, including
the following sections:
• System information
• Reports
• Fax settings
• User defaults
• Service
• Softswitch settings
• Page counts
●
Test report—results of self-tests, including the following sections:
• System information
• Self-test results
• Most recent error messages
• Page counts
●
Menu report—the control panel menu tree
●
Phonebook report—one-touch, speed dial, and group dial report
To print all reports at once
1
Press ENTER/MENU.
2
Use the < and > keys to select Reports and press ENTER/MENU.
3
Use the < and > keys to select Print All and press ENTER/
MENU.
176 Troubleshooting
EN
Half-self test functional check
The electrophotographic process can be subdivided into the following
stages:
●
Image formation stage (charges the drum and writes a latent
image to the drum with the laser)
●
Development stage (forms a toner image on the drum)
●
Transfer stage (transfers the image to paper)
●
Cleaning stage (removes excess toner from the drum)
●
Fixing stage (applies heat and pressure to make the image on
paper permanent)
The purpose of the half-self test check is to determine which process
is malfunctioning. Perform the test as follows:
1
Initiate a self test.
2
Open the printer door after the paper advances half-way through
the printer (about 8 seconds after the motor begins rotation). The
leading edge of the paper should have advanced past the toner
cartridge.
3
Remove the toner cartridge.
4
Open the toner cartridge drum shield to view the drum surface. If
a dark and distinct toner image is present on the drum surface,
assume that the first two functions of the electrophotographic
process are functioning (image formation and development).
Troubleshoot the failure as a transfer or fixing problem.
If there is no image on the photosensitive drum, perform the following
functional checks:
EN
1
Make sure you have removed the entire length of the sealing tape
from the toner cartridge before you installed the cartridge.
2
Perform a drum rotation functional check.
3
Perform a high-voltage power supply check.
Functional checks 177
Drum rotation functional check
The photosensitive drum, located in the toner cartridge, must rotate
for the print process to work. The photosensitive drum receives its
drive from the main drive assembly. To verify that the drum is
rotating:
1
Open the printer door.
2
Remove the toner cartridge.
3
Mark the drive gear on the cartridge with a felt-tipped marker.
Note the position of the mark.
4
Install the toner cartridge and close the printer door. The start-up
sequence should rotate the drum enough to move the mark.
5
Open the printer and inspect the gear that was marked in step 3.
Verify that the mark moved.
If the mark did not move, inspect the main drive assembly to make
sure that it is meshing with the toner cartridge gears. If the drive
gears appear functional and the drum does not move, replace the
toner cartridge.
Note
This test is especially important if refilled toner cartridges have been
used.
178 Troubleshooting
EN
Heating element check
Note
Note
1
Paper passes between the heating element and a soft pressure
roller to fuse toner to the paper. To verify that the heating element
is functioning correctly:
2
Unplug the HP LaserJet 3100/3150 product for at least ten
minutes.
3
Verify that the thermistor connector (see Figure 46) is seated into
both the printer chassis and J206 of the ECU.
4
Remove the heating element connector (see Figure 45) from the
ECU. To measure the continuity of the heating element, measure
the resistance between pins one and two of the cable.
Normal resistance is 30 ohms +/- 10 ohms.
5
If no resistance is measured, replace the heating element.
6
Remove the thermistor connector (see Figure 46) and measure
the resistance between pins one and two.
Normal resistance is 440K ohms +/- 30K ohms at 68° F (20° C).
7
EN
If no resistance is measured, replace the heating element.
Functional checks 179
High-voltage power supply check
The high-voltage power supply PCA provides the necessary voltages
for the electrophotographic processes.
Checking the toner cartridge connection points
Visually inspect the three connection points on the underside, right
end of the toner cartridge: charging (callout 1), drum ground (callout
2), and developing roller (callout 3). If they are dirty or corroded, clean
the connections, or, if they are damaged, replace the toner cartridge.
Note
Use only alcohol to clean the connections.
Figure 76. Toner cartridge high-voltage connection points
180 Troubleshooting
EN
Checking the high-voltage connector assembly
The assembly uses three spring-loaded pins to contact the toner
cartridge: charging (callout 1), drum ground (callout 2), and
developing roller (callout 3). Verify that the pins are not dirty or
corroded and that the spring-loading action is functional. If the pins
are dirty, clean them using alcohol only. If they are damaged, replace
the high voltage connector assembly.
2
3
2
2
1
Figure 77. High-voltage connector assembly
Paper curl
Paper curl is inherent to the laser printing processes, and occurs
when paper is subjected to heat. Paper curl tends to relax as the
paper cools while resting on a flat surface. The specification for
maximum paper curl when the paper is lying flat before print is 0.2
inches (5 mm).
EN
Functional checks 181
Paper path check
If paper is not being picked up or is not moving through the paper
path, you may want to observe all of the paper motion activities.
Overriding SW101 allows you to observe:
●
Motor rotation
●
Solenoid action
●
Kick plate motion
●
Paper pickup roller motion
●
Drive roller, transfer roller, fuser roller and gear, and delivery roller
motion
To override SW101
1
Remove the covers.
2
Press SW101 (callout 1).
2
1
Figure 78. Overriding SW101
3
While SW101 is engaged, perform an Engine Test to observe
paper motion. (See procedures earlier in this chapter.)
182 Troubleshooting
EN
Troubleshooting tools
Paper path and components
Figure 79. Paper path and components
EN
Troubleshooting tools 183
Document path and components
Formatter
Figure 80. Document path and components
184 Troubleshooting
EN
Repetitive image defect ruler
Figure 81. Repetitive image defect ruler
EN
Troubleshooting tools 185
Document scanner recalibration
2
If copies, items scanned to the computer,
or faxes you send have vertical black or
white lines running through them,
recalibration might be necessary.
Recalibrating the document scanner
produces a calibration graph. Successful
interpretation of the calibration graph is
key to solving vertical black or white lines
on scanned images.
To recalibrate the document
scanner and interpret the
calibration graph
1
Clean the HP LaserJet 3100/3150
product as detailed in Chapter 3,
“Maintenance.”
2
Before reclaibrating the document
scanner, open the document
scanner and place a page that
contains the black or white lines
between the guides, just above the
contact image sensor glass. The
black or white line points to a portion
of the glass that requires extra
attention.
3
Clean the contact image sensor
glass at the point indicated by the
black or white line.
Note
If toner is the contaminant, you might
have to scrape it off of the glass. Be
careful not to scratch the glass.
186 Troubleshooting
4
Print a demonstration page by
pressing VOLUME+CONTRAST
simultaneously.
5
Copy the demonstration page.
EN
10
12
6
If the vertical black or white line
appears on the copy of the
demonstration page, continue with
steps 7 through 12 below.
7
On the control panel, press ENTER/
MENU.
8
Press < once to display Service and
press ENTER/MENU.
9
Use the < and > keys to select Scan
Correction and press ENTER/MENU.
10 Insert a blank, bright white piece of
letter-sized paper into the document
feeder tray. The HP LaserJet 3100/
3150 product pulls the piece of
paper through and then prints a
calibration graph.
11 Examine the calibration graph. A dip
in the calibration graph can indicate
an image defect.
Note
Dips at the ends of the calibration graph
are normal.
12 Line up the calibration graph with a
newly copied page. If the dip in the
calibration graph corresponds to the
black or white line, the contaminant
is likely internal and the contact
image sensor assembly should be
replaced.
EN
Troubleshooting tools 187
Main wiring
ECU
Figure 82. General circuit diagram (1 of 2)
188 Troubleshooting
EN
Formatter
Document
Scanner Motor
Figure 83. General circuit diagram (2 of 2)
EN
Troubleshooting tools 189
Service menus
Control panel service menu
Use the control panel menu, under “service,” to set up remote
servicing and to recalibrate the document scanner.
The service portion of the control panel menu is shown below in a
hierarchical diagram:
Table 13. Control panel service menu
Press ENTER/
MENU to access
the control
panel menu.
Use the < and > keys
to select “Service”
and press ENTER/
MENU.
Use the < and > keys to
select one of the
choices below and press
ENTER/MENU.
Use the < and > keys to
select one of the choices
below and press Enter/
Menu, or see the display.
Service
Remote test
Remote setup
Receive setup
Send setup
T.30 protocol trace
Scan correction
Tests in control panel service mode
Brief explanations of tests in the control panel service mode are
shown below:
●
Remote test sets up the product to test through the fax line.
●
Remote setup, followed by Receive setup or Send setup allows
for softswitch settings to be sent or received through the fax line.
●
T.30 protocol trace allows you to set how often the test is run.
190 Troubleshooting
EN
Extended service menu
Use the extended service mode to run various self-tests and to
change softswitch settings, such as the country code softswitch
setting.
The following page shows the layout of the extended service menu
settings in a hierarchical diagram.
EN
Service menus 191
Table 14. Extended service menu tree
Press
BACKSPACE#**
to access the
extended
service menu.
Use the < and > keys
to select one of the
choices below and
press ENTER/MENU.
Use the < and > keys to
select one of the
choices below and
press ENTER/MENU.
See the display for further
instructions. Notes about
some of the menu choices
are shown below:
Help
T.30 protocol trace
SRAM dump
Scanner plots
Log debug report
Task stacks
Translations
Printer fonts
Help prints a menu
report for the product.
Softswitches
Clear memory
Check documents
Edit SRAM
SRAM dump
version
See “To change the
country code softswitch”
on the following pages.
Reports
Memory/softswitch
Control panel
Keypad test
LCD test
Control panel test
Sensor states
Speaker test
All LCD characters
Scanner
Scanner plots
Scanner LED
ADF feed test
ADF motor test
Do TWAIN scan
White ref summary
Self test
Burn-in
Individual diag
System reset
Modem/PTT
Modem tone
Modem modulation
Modem type
192 Troubleshooting
Various tests under
Control panel can
assist in troubleshooting
the product.
Scanner LED is the
contact image sensor
light bar test.
ADF feed test runs the
document feeder pickup
rollers once.
ADF motor test runs
the document scanner
motor.
Burn-in prints a report
after running the
following tests: Program
test, Configuration test
#1, Fax memory test #2,
Modem test #2, Scanner
test #1, Scanner LED.
EN
Self-test in extended service mode
If you perform a self-test from the extended service menu, the printed
report will also show firmware revision number and details.
Note
Print the internal reports before performing extended service mode
tests. The reports contain a record of all settings and can assist you in
restoring the product to its settings.
The table below lists the tests that are performed during a self-test
and the actions to take when tests fail:
Table 15. Extended service mode self-test failures
Test
If the test fails, take these actions:
Configuration test #1
Replace the formatter.
Fax memory test #1
Program test #1
Configuration test #2
1.
Cycle power by unplugging the power cord from the power source,
waiting 10 seconds, and replugging in the power cord.
2.
If the test fails again, clear all memory (see the extended service menu
tree).
3.
If the test fails again, replace the formatter.
1.
Make sure that the telephone cable is plugged into the correct connector
on the product and that the telephone line is operational (use a telephone
to test the line).
2.
If the test fails again, check the configuration settings in the control panel.
3.
If the test fails again, replace the LIU.
Configuration test #3
Configuration test #4
Fax memory test #2
Fax memory test #3
Fax memory test #4
Fax memory test #5
Modem 1 test #1
Modem 1 test #2
Modem 1 test #3
Modem 1 dial tone
detect
Scanner test #1
EN
This test fails under normal conditions if the document scanner is busy. If the
document scanner is not busy:
1.
Cycle power by unplugging the power cord from the power source,
waiting 10 seconds, and replugging in the power cord.
2.
If the test fails again, clear all memory (see the extended service menu
tree).
3.
If the test fails again, replace the formatter.
Service menus 193
Other tests in extended service mode
The chart below shows tests that can be performed in extended
service mode and a brief explanation of each test:
Table 16. Extended service mode tests
Test
Explanation
Keypad test
Tests all keypad keys by pressing in sequence.
LCD test
Tests the control panel display.
Control panel test
Tests the control panel lights
Sensor states
Shows current detector activation levels. The control panel display shows the
percentage of time each detector is activated.
All LCD characters
Scrolls through the full list of control panel display characters.
Scanner plots
Tests and recalibrates the document scanner.
Scanner LED
After selecting this menu item, lift the document release door and verify that all
of the LEDs in the contact image sensor are lit.
ADF feed test
Runs the document scanner pickup rollers once.
ADF motor test
Runs the document scanner motor.
Individual diagnostics
Run individual tests from the self-test sequence (see Table 15).
Modem tone
Generates tones with various frequencies from 300 Hz to 2425 Hz.
Modem modulation
Generates various fax identification signals.
194 Troubleshooting
EN
Reports in extended service mode
The chart below shows reports that can be printed from extended
service mode and a brief explanation of each report:
Table 17. Extended service mode reports
Report
Explanation
T.30 protocol trace
Prints a report of the G3 protocol transmissions and receptions. See the
section about fax trace reports later in this chapter for detailed information
about the report.
SRAM dump
Prints SRAM address values in an address range you select.
Scanner plots
Prints the calibration page.
Log debug report
Prints detailed fax and memory address information. Fax information includes
job number, start time used, fax ID, transmission type, pages, communication
mode, and status.
Task stacks
Prints address locations of various tasks.
Translations
Prints text strings used in the display, beginning with the number you select.
These text strings are printed in the language currently in use by the product.
You can compare the numbers in this report to the numbers in an English
report to translate non-English messages on the display.
Printer fonts
Prints all characters of fonts available in memory.
Firmware version
(under “memory/
softswitch”)
Shows firmware revision information on the control panel display.
White reference
summary (under
“scanner”)
Displays average, minimum, and maximum white reference values.
EN
Service menus 195
Clear memory in extended service mode
CAUTION
Clearing memory clears all parameters, which can render the product
illegal or inoperable. Print the internal reports before clearing memory
in extended service mode. The reports contain a record of all settings
and can assist you in restoring the product to its settings.
To perform a system reset, use extended service mode to choose
Memory/softswitch, and then choose Clear memory. Use the < and >
keys to select the memory you want to clear:
●
Documents (and log) deletes all documents stored in memory
and all log information.
●
Phonebook deletes all numbers stored in the phonebook.
●
Configuration resets all menu settings printed in the
configuration report to their defaults.
●
Softswitches resets all softswitches but the country code
softswitch to their defaults.
●
Counters resets all page counts except the total number of pages
printed. These page counts are printed at the end of the
configuration report.
●
Everything deletes and resets all of the above. Information
retained includes white reference curve, total page count, country
code, and serial number.
196 Troubleshooting
EN
Softswitches
Any time the RFI shield is removed from the product, or when
softswitches are reset to defaults, the country code softswitch must
be reset.
Extended service mode allows you to change softswitches on the
product. A softswitch is a set of one to eight bits (a sequence of eight
1's and 0's), as needed. See the software technical reference for a
complete list of softswitches.
To change the country code softswitch
EN
1
Enter Backspace#** to access the extended service menu.
2
Press < or > until Memory/Softswitches appears below Service
on the control panel.
3
Press the Enter/Menu.
4
If Softswitches does not appear below Memory/Softswitches on
the control panel, press < or > until it appears.
5
Press Enter/Menu.
6
Use the keypad to enter 101 (the “country code” softswitch).
7
Press Enter/Menu.
Softswitches 197
8
Use the keypad to enter the sequence that corresponds to the
country/region in which the product is used, according to the
table below:
Table 18. Country/region code softswitch sequences
Australia
00001011 (0B hex) Malaysia
00100000 (20 hex)
Austria
00011001 (19 hex) Mexico
00101011 (2B hex)
Belgium
00001110 (0E hex) Netherlands
00001101 (0D hex)
Canada
00101001 (29 hex) New Zealand
00001111 (0F hex)
China
00010100 (14 hex) Norway
00000101 (05 hex)
Denmark
00001100 (0C hex) Poland
00011011 (1B hex)
Eire (Ireland)
00000010 (02 hex) Russia
00011101 (1D hex)
Finland
00001000 (08 hex) Singapore
00010001 (11 hex)
France
00000111 (07 hex) Spain
00011000 (18 hex)
Germany
00000110 (06 hex) Sweden
00000100 (04 hex)
Hong Kong SAR 00010011 (13 hex) Switzerland
00000011 (03 hex)
Hungary
00010010 (12 hex) Ukraine
00101110 (2E hex)
Israel
00010110 (16 hex) United Kingdom 00000001 (01 hex)
Italy
00001010 (0A hex) United States
9
00000000 (00 hex)
Press Enter/Menu to complete the softswitch change.
10 Press Stop/Clear.
11 Enter Backspace#** to exit the extended service menu.
Note
If you do not complete step 11 above, the product will exit extended
service mode within a few minutes.
198 Troubleshooting
EN
Firmware and software downloads
Newer versions of the firmware and software for the HP LaserJet
3100/3150 product can be downloaded to the product from the
following websites:
●
http://www.hp.com/support/lj3100/
●
http://www.hp.com/support/lj3150/
After you connect to the site, click “Drivers and Software.” Locate and
click the firmware or software you want to download, and then click
“Download Now.”
Note
Write down the path and default directory to which the firmware or
software file is downloaded; you will have to access the file once
downloading is complete.
Detailed instructions for how to install the newer firmware and
software are available at the website, including instructions for
manual installation.
EN
Firmware and software downloads 199
Hardware, software, and firmware
compatibility
The table below shows software and firmware compatibility with HP
LaserJet 3100 and 3150 product formatters and control panels.
Table 19. Hardware, software, and firmware compatibility
and you have:
LJ 3100 software with:
LJ 3150 software with:
If you have: with:
3100 firmware
3150 firmware
3100 firmware
3150 firmware
LJ 3100
formatter
LJ 3100
control panel
Recommended
configuration.
Not
recommended;
“garbage”
characters might
appear on the
control panel.
Not
recommended;
software is
incompatible.
Not
recommended;
“garbage”
characters might
appear on the
control panel.
LJ 3150
control panel
Not
recommended;
“garbage”
characters might
appear on the
control panel.
Not
recommended;
“garbage”
characters might
appear on the
control panel.
Not
recommended;
“garbage”
characters might
appear on the
control panel.
Not
recommended;
“garbage”
characters might
appear on the
control panel.
LJ 3100
control panel
Not
recommended;
“garbage”
characters might
appear on the
control panel.
Not
recommended;
“garbage”
characters might
appear on the
control panel.
Not
recommended;
“garbage”
characters might
appear on the
control panel.
Not
recommended;
“garbage”
characters might
appear on the
control panel.
LJ 3150
control panel
Not
recommended;
“garbage”
characters might
appear on the
control panel.
Not
recommended;
software is
incompatible.
Not
recommended;
“garbage”
characters might
appear on the
control panel.
Recommended
configuration.
LJ 3150
formatter
It is easy to see from the table above that the only way to ensure
complete compatibility is to have either:
●
HP LaserJet 3100 product components with no HP LaserJet
3150 product components
or
●
HP LaserJet 3150 product components with no HP LaserJet
3100 product components.
200 Troubleshooting
EN
Fax trace report
Use the control panel service menu to choose T.30 Protocol Trace
and then select At the end of each call. Configure another fax
machine, preferably another HP LaserJet 3100 or 3150 product, to
the same (or similar) settings.
Send a fax from the product or receive a fax to the product from the
other fax machine. The fax trace report prints after the fax prints.
Explanations of some of the report’s column heading follow:
●
Start time is the time the fax begins. Match it with the fax log of
errors.
●
Type is the type of fax activity, send or receive.
●
Mode is the transmission mode. If it begins with “EC,” error
correction was turned on. The set of three numbers is the BAUD
rate divided by 100. For example, “EC144” in the mode column
means that error correction was on and the transmission speed
was 14,400 bps.
●
Status explains the status of the fax:
• “Completed” means that the fax was successful.
• “Pending” faxes are in memory or are printing.
• Error numbers and their meanings appear in the user guide.
Translating the fax trace report
Print a fax log report (see the user guide for instructions). The fax log
report contains information about the product’s interpretation of the
problem.
Read the time sequences, looking for abnormal activity on the fax
trace report. See Table 20, Fax phase sequence, and Table 21,
Appropriate responses, to separate normal from abnormal activity.
Fax abbreviations appear in Table 22.
Identify the phase in which the error occurred.
Note
??? is an unidentified command.
Examples of a successfully sent fax and a successfully received fax
appear after the tables.
EN
Fax trace report 201
Table 20. Fax phase sequence
Sequence Calling station
Called station
Phase A—Call setup sequence
1
Ring signal
2
CNG tone beep, 1100Hz 1 second
3
Transmit CED, 3 seconds, 2100 Hz
4
Transmit NSF
5
Transmit CSI
6
Transmit DIS
7
DIS detected
Phase B—Pre-message procedure (negotiate compatible format/protocol)
8
Transmit TSI
9
Transmit DCS, select mode
10
DCS detected
11
Transmit TCF/training
12
Transmit FSK
13
Training (synchronize signals), check for errors
14
Transmit CFR
15
Detect CFR
16
Transmit message (FSK, followed by date)
Phase C—Message transmission (page/scan transmission)
17
Receive message (SCAN), check for errors
18
Transmit FSK
19
At end of message, send one of the
following:
z EOM
z EOP
z MPS
z PRI-Q
z PPS-NULL
z PPS-MPS
z PPS-EOM
z PPS-EOP
z PPS-PRI-Q
Phase D—Post-message transmission (next page/end of transmission)
20
Detect EOM, EOP, MPS, PRI-Q, PPS-NULL,
PPS-MPS, PPS-EOM, PPS-EOP, or PPS-PRI-Q
21
Transmit MCF response to confirmation signals
of post-message responses
Phase E—Call release (hangup sequence)
21
Transmit DCN
22
202 Troubleshooting
Station hangs up
EN
Table 21. Appropriate responses
Commands
Comments
Appropriate responses
(NSF) (CSI) DIS
Identifying capabilities: from a manual receiver (NSC) (CIG) DTC
or an auto-answer unit
(TSI) DCS
(NSF) (CSI) DIS
(CRP) (TSI) (NSS)
(PWD) (SEP) (CIG) DTC
(PWD) (SUB) (TSI) DCS
(NSC) (CIG) DTC
Mode setting command: from calling unit
(TSI) DCS
(NSF) (CSI) DIS
(PWD) (SEP) (CIG) DTC
Poll operation
(CRP) (TSI) (NSS)
(TSI) DCS
(TSI) (NSS)
Mode setting command: from manual
transmitter or automatic receiver
CFR
FTT
(NSC) (CIG) DTC
(PWD (SUB) (TSI) DCS
This command is always followed by phasing/
training.
(NSC) (CIG) DTC
CTC
Mode setting command: from the transmitter to (CTR)
the receiver
(CRP)
(EOR-NULL)
Indicates the next block transmission from the
transmitter to the receiver
(ERR)
(RNR)
(CRP)
Any one of the following:
z (EOR-EOP)
z (EOR-EOM)
z (EOR-PRI-MPS)
z (EOR-PRI-EOP)
z (EOR-PRI-EOM)
The receiver
(ERR)
(RNR)
PIN
(CRP)
Any one of the following:
z MPS
z EOP
z EOM
z (PRI-MPS)
z (PRI-EOP)
z (PRI-EOM)
Post-message commands
MCF
RTP
RTN
PIP
PIN
(CRP)
(PPS-NULL)
Post-message command for a partial page
from the transmitter to the receiver
(PPR)
MCF
(RNR)
(CRP)
Any one of the following:
z (PPS-MPS)
z (PPS-EOP)
z (PPS-EOM)
z (PPS-PRI-MPS)
z (PPS-PRI-EOP)
z (PPS-PRI-EOM)
Post-message commands for a complete page (PPR)
from the transmitter to the receiver
MCF
(RNR)
PIP
PIN
(CRP)
(RR)
Ask for the status of the receiver: from the
transmitter to the receiver
(RNR)
(ERR)
MCF
PIP
PIN
(CRP)
DCN
Phase E command
None
EN
Fax trace report 203
Table 22. Fax abbreviations
Abbreviation
Function
Signal format (“X”= any #)
CED
Called station identification
2100 Hz
CFR
Confirmation to receive
X010 0001 1850 or 1650 Hz for
3 seconds
CIG
Calling subscriber identification
1000 0010
CNG
Calling tone
1100 Hz for 500 ms
CRP
Command repeat
X101 1000
CSI
Called subscriber identification
0000 0010
CTC
Continue to correct
X100 1000
CTR
Response to continue to correct
X010 0011
DBM
-dBM signal strength detected from sending station
(number is deviation from average value)
Range in -10 to -43 (-43 is a
weak signal; see explanation
below Figure 85, Example of a
successfully received fax)
DCN
Disconnect
X101 1111
DCS
Digital command signal
X100 0001
DIS
Digital identification signal
0000 0001
DTC
Digital transmit command
1000 0001
DOM
End of message
X111 0001 1100 Hz
EOP
End of procedure
X111 0100
EOR
End of retransmission
X111 0011
EQM
Eye quality monitor—a measure of the modem signal
quality, lower numbers indicate better signals
0-99
ERR
Response for end of retransmission
X011 1000
ECD
Facsimile coded date
0110 0000
FCF
Facsimile
FCS
Frame check sequence
FDM
File diagnostics message
FIF
Facsimile information field
FSK
Frequency shift key. Low-speed command identifier
separating commands/scans; precedes command
mode.
FTT
Failure to train. The 1.5 seconds of the Training Check X010 0010
Frame (TCF) indicates line conditions are not good
enough for this modulation.
GC
Group command
1300 Hz for 1.5 to 100 seconds
2100 Hz for 1.5 to 100 seconds
GI
Group identification
1650 or 1850 Hz
HDLC
High-level data link control
LCS
Line conditioning signals
204 Troubleshooting
X011 1111
1100 Hz
EN
Table 22. Fax abbreviations
Abbreviation
Function
Signal format (“X”= any #)
MCF
Message confirmation
X011 0001
1650 or 1850 Hz
MSG
Message received high speed data
MPS
Multi-page signal
X111 0010
NSF
Non-standard facilities command
1000 0100
NSF
Non-standard facilities
0000 0100
NSS
Non-standard setup
X100 0100
PID
Procedure interrupt disconnect
X011 0110
PIN
Procedural interrupt negative
X011 0100
PIP
Procedural interrupt positive
X011 0101
PIS
Procedural interrupt signal
462 Hz for 3 seconds
PPS
Partial page signal
X111 1101
PPS-EOM
Partial page signal—end of message
X111 1101
PPS-EOP
Partial page signal—end of procedure
X111 1101
PPS-MPS
Partial page signal—multi-page signal
X111 1101
PPS-NULL
Partial page signal—null
X111 1101
PPR
Partial page request
X011 1101
PRI-EOM
Procedure interrupt—end of message
X111 1001
PRI-EOP
Procedure interrupt—end of procedure
X111 1100
PRI-MPS
Procedure interrupt—multi-page signal
X111 1010
RCP
Return to control for partial page
0110 0001
RNR
Receive not ready
X011 0111
RR
Receive ready
X111 0110
RTC
Return to control mode
Six EOLs
RTN
Retrain negative
X011 0010
RTP
Retrain positive
X011 0011
TCF
Training check
Zeroes for 1 5 5
TSI
Transmitting subscriber identification
X100 0010
PWD
Password (for polling
1000 0011
PWD
Password (for transmission
X100 0101
SCAN
Data packets or scan line count
SEP
Selective polling
1000 0101
SUB
Sub-address
X100 0011
V.xx
Protocol version used (Group 3 only)
V.27 = 4800/2400
V.29 = 9600/7200
V.33 = 14400/12000
V.17 = 14400/12000/9600/7200
XID
Exchange identification procedure
???
Unidentified command sequence
EN
Fax trace report 205
Figure 84. Example of a successfully sent fax
Note
Phase A, call establishment, does not show up on a trace report. Phase
C is the phase in which faxed pages are transferred.
206 Troubleshooting
EN
Figure 85. Example of a successfully received fax
Explanation of DBM
-dBM values shown on the fax trace report are hexadecimal numbers.
Convert the value to a base-10 number and then divide by 5 to check
signal strength. Using the example above, where DBM=34:
34 (hex) = 52 (decimal)
and
52/5 = 10.4
Assuming a negative value, -10.4 falls into the range of -10 to -43
(with -43 being a weak signal). -10.4 is, therefore, a strong signal.
EN
Fax trace report 207
208 Troubleshooting
EN
7
Parts and diagrams
Chapter contents
How to use the parts lists and diagrams . . . . . . . . . . . . . . . . . . . . 210
Consumables and accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Common hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Alphabetical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Numerical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
EN
Chapter contents 209
How to use the parts lists and diagrams
The figures in this chapter illustrate the major subassemblies in the
printer and their component parts. A table (material list) follows each
exploded assembly diagram. Each table lists the reference
designator, the associated part number for the item, and a description
of the part.
While looking for a part number, pay careful attention to the voltage
listed in the description column to make sure that the part number
selected is for the correct model of printer.
Ordering parts
All standard part numbers listed are stocked and may be ordered
from HP’s Support Materials Organization (SMO), or Support
Materials, Europe (SME).
●
Hewlett-Packard Co.
Support Materials Organization
8050 Foothills Blvd.
Roseville, CA 95678
Parts Direct Ordering: (800) 227-8164 (U.S. Only)
●
Hewlett-Packard Co.
Support Materials, Europe
Wolf-Hirth Strasse 33
D-7030 Boblingen, Germany
The website http://www.hpisis.com/ can be used by HP partners
only; a login and password are required.
You can also contact Hewlett-Packard at (916) 783-0804 to find out
part numbers for the HP LaserJet 3100/3150 product. Contact a local
HP Parts Coordinator for other local phone numbers.
210 Parts and diagrams
EN
Consumables and accessories
The following items are available through a local authorized HP
dealer. To find a dealer near you (or if your dealer is temporarily out of
stock), call the HP Customer Information Center at (800) 752-0900.
Table 23. Consumables and accessories
Item
Product number
Description
Toner cartridge
C3906A
Replacement toner cartridge
HP LaserJet size C Printer
Parallel cables (IEEE-1284)
8120-8668
2-meter, A to C
C2946A (8182-0004)
3-meter, A to C
C2947A
10-meter, A to C
5040-9078
Phone cable—Canada,
Mexico, U.S.
C3948-60126
Phone cable—Austria
C3948-60121
Phone cable—Belgium
C3948-60105
Phone cable—Denmark
C3948-60115
Phone cable—France
C3948-60118
Phone cable—Germany
C3948-60113
Phone cable—Hong Kong SAR,
New Zealand, United Kingdom
C3948-60114
Phone cable—Netherlands
C3948-60103
Phone cable—Norway/Finland
C3948-60104
Phone cable—Sweden
5040-9208
RJ-11 phone cable—Australia,
China, Hungary, Ireland,
Israel, Italy, Malaysia, Poland,
Russia, Singapore, Spain,
Switzerland, Ukraine
C3948-60106
T-adaptor—Australia, China,
Hungary, Ireland, Israel, Italy,
Malaysia, Poland, Russia,
Singapore, Spain,
Switzerland, Ukraine
Phone cables and adapters
EN
Consumables and accessories 211
Table 23. Consumables and accessories
Item
Product number
Description
Power cables
8120-6810
Power cable—Australia, New
Zealand
8120-6811
Power cable—Austria,
Belgium, Finland, France,
Germany, Hungary, Italy,
Netherlands, Norway, Poland,
Russia, Spain, Sweden,
Ukraine
8120-6812
Power cable—Canada,
Mexico, U.S.
8120-8707
Power cable—China
8120-6814
Power cable—Denmark
8120-8706
Power cable—Hong Kong SAR
8120-6809
Power cable—Ireland, United
Kingdom
8120-6800
Power cable—Israel
8120-8454
Power cable—Malaysia,
Singapore
8120-6815
Switzerland
212 Parts and diagrams
EN
Ordering consumables
The consumables and accessories listed in Table 23 may be ordered
from Hewlett-Packard.
The phone numbers are:
●
U.S.: (800) 538-8787
●
Canada: (800) 387-3154 (Toronto: (516) 671-8383)
●
United Kingdom: 0734-441212
●
Germany: 0130-3322
Contact a local HP Parts Coordinator for other local phone numbers.
Parts that have no reference designator or part number are not field
replacement parts and cannot be ordered through SMO.
EN
Consumables and accessories 213
Common hardware
Table 24. Common fasteners
Example
Description
Screw, machine, truss head
Screw, star
Screw, self-tapping
Screw, hex-head
Screw, hex-head, star
214 Parts and diagrams
EN
RG5-3484-070CN
Paper pickup assembly
RG5-3486-040CN
Pickup roller assembly
RG5-3452-000CN
Transfer assembly
RG5-3474-020CN
Delivery assembly
RG5-4771-000CN
Document scanner
assembly
RG5-3475-040CN
Separation guide assembly
RG5-4768-000CN (LJ 3150)
RG5-4221-000CN (LJ 3100)
Upper guide assembly
RG5-3485-030CN
Feed assembly
RG5-4769-000CN (LJ 3150)
RG5-4241-000CN (LJ 3100)
Control panel assembly
Figure 86. Major assembly locations
EN
Common hardware 215
Figure 87. Supports
216 Parts and diagrams
EN
Table 25. Supports
Reference
Part number
Description
1
RB2-3362-000CN
Paper input support
2
RB2-3410-000CN
Paper output support
3
RB2-3455-000CN
Document feeder support
4
RB2-3470-000CN
Document output support
5
C4256-40001
Nameplate—LJ 3150
6
RB2-3393-000CN
One-touch pad overlay sheet
7
C3948-00019
Control panel overlay—Danish
C4256-00036
Control panel overlay—Dutch
C4256-00020
Control panel overlay—Finnish
C4256-00037
Control panel overlay—French
C3948-00010
Control panel overlay—German
C4256-00038
Control panel overlay—Hungarian
C3948-00038
Control panel overlay—Israel/Hebrew
C4256-00034
Control panel overlay—Italian
C4256-00021
Control panel overlay—Norwegian
C4256-00006
Control panel overlay—Polish
C4256-00035
Control panel overlay—Russian
C4256-00007
Control panel overlay—Simplified Chinese
C4256-00033
Control panel overlay—Spanish
C3948-00022
Control panel overlay—Swedish
C3948-00037
Control panel overlay—Traditional Chinese
EN
Common hardware 217
Figure 88. External covers and panels
218 Parts and diagrams
EN
Table 26. External covers and panels
Reference
Part number
Description
1
C3948-40010
I/O bezel
2
RB2-3341-000CN
Right cover
3
RB2-3360-000CN
Left cover
4
RB2-3361-000CN
Rear cover
6
RB2-3449-000CN
Front casing
7
RB2-3450-000CN
Top cover
8
RB2-3451-000CN
Left front cover
9
RG5-3488-000CN
Input bin assembly
10
RG5-4763-000CN
Single-sheet input slot assembly
11
RB2-3452-000CN
Pressure release lever cover
12
RB2-3448-000CN
Paper path lever—LJ 3150 (darker in color)
RB2-3453-000CN
Paper path lever—LJ 3100 (lighter in color)
14
XA9-0476-000CN
Screw, TP, M3X8
16
XA9-0724-000CN
Screw, M3X8 (2)
502
XA9-0497-000CN
Screw, M4X6 (4)
EN
Common hardware 219
RG5-4768-000CN (3150)
RG5-4221-000CN (3100)
RG5-4769-000CN (3150)
RG5-4241-000CN (3100)
22
RG5-4770-000CN (3150)
RG5-4220-000CN (3100)
21
11
20
RG5-4771-000CN
Figure 89. Printer door (1 of 2)
220 Parts and diagrams
EN
Table 27. Printer door (1 of 2)
Reference
Part number
Description
RG5-4770-000CN
Printer door assembly—LJ 3150
RG5-4220-000CN
Printer door assembly—LJ 3100
RG5-4768-000CN
Upper guide assembly—LJ 3150
RG5-4221-000CN
Upper guide assembly—LJ 3100
RG5-4771-000CN
Document scanner assembly
RG5-4769-000CN
Control panel assembly—LJ 3150
RG5-4241-000CN
Control panel assembly—LJ 3100
1
RB2-3354-000CN
Strap
5
RB2-3436-000CN
Document scanner guide
10
RY7-5055-000CN
Separation pad kit for document scanner path
11
RG5-4239-000CN
Contact image sensor assembly
13
RB2-3351-000CN
Cable tube
15
RB2-3454-000CN
Spacer
17
RB2-3468-000CN
Left hinge cover
18
RB2-3469-000CN
Right hinge cover
19
RB2-3409-000CN
Cable guide
20
FA9-1449-000CN
Screw—LJ 3100
XA9-0779-000CN
Screw—LJ 3150
21
RG5-4233-000CN
Cable, contact image sensor (J1004 to J903)
22
RG5-4238-000CN
Cable, CIS grounding
501
XB4-7300-807CN
Screw, tapping, truss head, M3X8 (7)
EN
Common hardware 221
Figure 90. Printer door (2 of 2)
222 Parts and diagrams
EN
Table 28. Printer door (2 of 2)
Reference
Part number
Description
RG5-4770-000CN
Printer door assembly—LJ 3150
RG5-4220-000CN
Printer door assembly—LJ 3100
1
RB2-3365-000CN
Sheet, arching (2)
4
RB2-3401-000CN
Duct, 1
5
RB2-3402-000CN
Duct, 2
24
XA9-0614-000CN
Screw, M3X8 (4)
EN
Common hardware 223
Figure 91. Document scanner assembly
224 Parts and diagrams
EN
Table 29. Document scanner assembly
Reference
Part number
Description
RG5-4771-000CN
Document scanner assembly
1
RG5-4772-000CN
Pickup roller assembly, document scanner
19
RH7-1376-000CN
Motor, AC 1.08W
503
XB4-7300-807CN
Screw, M3X8
EN
Common hardware 225
RG5-3484-070CN
RG5-3486-040CN
RG5-3474-020CN
21
22
16
25
Figure 92. Internal components (1 of 3)
226 Parts and diagrams
EN
Table 30. Internal components (1 of 3)
Reference
Part number
Description
RG5-3484-070CN
Paper pickup assembly
RG5-3486-040CN
Pickup roller assembly
RG5-3474-020CN
Delivery assembly
1
RB2-3345-000CN
Cap
2
RB1-7247-000CN
Paper guide
3
RB2-3350-000CN
Cable guide, formatter
4
RF5-2664-000CN
Reinforcement plate
5
RB2-3364-000CN
Metal plate
6
RB1-7130-020CN
Cable guide
7
RB1-7234-000CN
Cap
8
RB2-3366-000CN
Cable guide holder, formatter
9
XA9-0724-000CN
Screw M3X8 (11)
10
XA9-0855-000CN
Screw, RS, with washer, M3X8
11
RB1-7176-000CN
Guide sheet
12
RB2-4118-000CN
Grounding plate
13
RB2-3467-000CN
Grounding plate (2)
14
WT2-5178-000CN
Cable guide, control panel
15
WT2-5300-000CN
Cable guide, frame
16
XA9-0779-000CN
Screw
17
RB2-3465-000CN
Left hinge holder
18
RB2-3466-000CN
Right hinge holder
19
XA9-0434-000CN
Screw, TP, M3X4 (4)
20
RG5-4237-000CN
Cable, grounding, document scanner motor
21
XA9-0267-000CN
Screw
22
C3949-60001
Formatter—LJ 3100
C3949-69001
Formatter—LJ 3100 (exchange)
C3949-60002
Formatter—LJ 3150
C3949-69002
Formatter—LJ 3150 (exchange)
23
C3948-00002
RFI shield
24
C3948-60001
LIU board (U.S.)
24
C3948-60002
LIU board (worldwide)
25
0515-2672
Screw, M3X6 (9)
501
XB4-7400-807CN
Screw, tapping, truss head, M4X8 (3)
EN
Common hardware 227
21
Figure 93. Internal components (2 of 3)
228 Parts and diagrams
EN
Table 31. Internal components (2 of 3)
Reference
Part number
Description
1
RY7-5005-000CN
Gear kit #1
2
RB1-7288-020CN
Bushing (2)
3
RB1-7105-000CN
Pressure release lever
4
RB2-1632-000CN
Gear support plate
5
RB1-7107-000CN
Gear holder
6
RY7-5007-000CN
Fuser release kit
7
RH7-1320-000CN
Motor, DC 12V
8
RY7-5036-000CN
Gear kit #2
16
RG5-3453-000CN
Switch lever assembly
17
RF5-2367-000CN
Exit roller
Note: The Following two parts (ref. 19 and 20) must both be replaced if replacing either one.
19
RG5-3497-050CN
Laser/scanner assembly
20
RB1-7385-020CN
Grounding spring
21
XA9-0267-000CN
Screw, TP, M3X6 (2)
22
XA9-0382-000CN
Screw, TP, M3X12
23
WE8-5192-000CN
Ferrite ring core
24
RB9-0227-000CN
Spacer
501
XB6-7300-807CN
Screw, TP, M3X8 (5)
502
XB4-7300-809CN
Screw, tapping, truss head, M3X8
EN
Common hardware 229
RG5-3475-040CN
21
Figure 94. Internal components (3 of 3)
230 Parts and diagrams
EN
Table 32. Internal components (3 of 3)
Reference
Part number
Description
RG5-3475-040CN
Separation guide assembly
1
RB1-7223-000CN
Grounding clip
2
RB1-7246-000CN
Bushing (2)
3
RB1-7341-030CN
Right cartridge guide #1
4
RF5-2364-000CN
Pressure roller
5
RF5-1517-020CN
Pressure plate
6
RF5-2358-000CN
Transfer guide
7
RF5-1534-000CN
Transfer roller
8
RB1-7129-000CN
Grounding metal
9
RF5-1515-020CN
Right cartridge guide #2
10
RF5-1514-020CN
Left cartridge guide
11
RS5-0796-000CN
Pressure roller gear (27T)
12
RB1-7256-000CN
Right side plate
13
RB1-7255-000CN
Left side plate
14
RF5-1533-000CN
Pressure roller ground guide
15
VS1-5057-002CN
Fuser connector (2P)
16
RG5-4678-000CN
Fixing assembly, 110 V
16
RG5-4681-000CN
Fixing assembly, 220 V
17
XA9-0724-000CN
Screw, M3X8
18
XA9-0686-000CN
Screw, M3X6
19
RS5-2508-000CN
Spring, compression
20
XA9-0824-000CN
Screw, RS, M3X10
21
RG5-3452-000CN
Transfer guide assembly
CK-8006-000CN
Pressure roller grease
EN
Common hardware 231
Figure 95. Electrical components assembly
232 Parts and diagrams
EN
Table 33. Electrical components assembly
Reference
Part number
Description
1
RB2-3346-000CN
Speaker mount
2
RB2-3342-000CN
Bottom plate
3
RB2-3347-000CN
Spacer, PCB (7)
4
RF5-2663-000CN
Foot (4)
5
RG5-2035-000CN
Cable, laser
6
RH2-5346-000CN
Cable, formatter
7
RH6-3845-000CN
Speaker
8
RG5-2029-000CN
Cable, paper pickup
9
RG5-3662-000CN
Cable, door switch
10
RG5-2032-000CN
Cable, thermistor
11
RG5-2033-000CN
Cable, motor
12
RG5-3661-000CN
Cable, scanner
13
WT2-0276-000CN
Clamp, wire
14
WT2-0367-000CN
Clamp, cable
15
WT2-5178-000CN
Clamp, cable
16
XA9-0828-000CN
Screw, with star washer, M3X4
17
XA9-0890-000CN
Screw, with washer, M3X6 (4)
18
RG5-4690-000CN
ECU, 110 V
18
RG5-4691-070CN
ECU, 220 V
C3948-60102
Cable, LIU
EN
Common hardware 233
RG5-3486-040CN
RG5-3485-030CN
Figure 96. Paper pickup assembly
234 Parts and diagrams
EN
Table 34. Paper pickup assembly
Reference
Part number
Description
RG5-3484-070CN
Paper pickup assembly
RG5-3485-030CN
Feed assembly
RG5-3486-040CN
Pickup roller assembly (Note: if replacing this part,
also replace the separation pad kit, part number
RY7-5008-000CN)
1
RB1-7172-000CN
Spring, grounding
2
RY7-5008-000CN
Separation pad kit (Note: if replacing this part, also
replace the pickup roller assembly, part number
RG5-3486-040CN)
3
RY7-5009-000CN
Input sensor assembly
5
RB1-7184-000CN
Bushing
6
RB1-7197-020CN
Clutch
7
RB1-7199-000CN
Spring, grounding
9
RG5-1947-000CN
Paper feed drive assembly
13
RH7-5139-000CN
Solenoid
14
RS5-2501-000CN
Spring, compression
16
RB1-7185-000CN
Arm, plate, left
17
RB1-7186-000CN
Arm, plate, right
18
RF5-2372-000CN
Plate, middle
20
RB1-7177-000CN
Frame, paper feed
501
XB4-7401-000CN
Screw, tapping, pan head, M4X10 (2)
EN
Common hardware 235
Figure 97. Feed assembly
236 Parts and diagrams
EN
Table 35. Feeder assembly
Reference
1
EN
Part number
Description
RG5-3485-030CN
Feed assembly
RB2-1699-000CN
Feed roller
Common hardware 237
Figure 98. Separation guide assembly
238 Parts and diagrams
EN
Table 36. Separation guide assembly
Reference
Part number
Description
RG5-3475-040CN
Separation guide assembly
2
RG5-3476-000CN
Face-up/face-down lever
4
RB2-1690-000CN
Fuser roller bushing
5
RB1-7293-000CN
Lever, sensor
6
RB1-7294-000CN
Spring, torsion
7
RF5-2368-000CN
Fuser exit roller assembly
EN
Common hardware 239
Figure 99. Delivery assembly
240 Parts and diagrams
EN
Table 37. Delivery assembly
Reference
Part number
Description
RG5-3474-020CN
Delivery assembly
1
RB1-7284-020CN
Delivery roller #1 (4)
2
RB2-1685-000CN
Delivery roller #2 (2)
3
RB1-7286-000CN
Delivery spring #1 (4)
4
RB1-7287-000CN
Delivery spring #2 (2)
6
RG5-3479-000CN
Spur assembly outside (2)
7
RG5-3478-000CN
Spur assembly inside (2)
8
RB1-7334-000CN
Jammed paper protector
EN
Common hardware 241
Alphabetical parts list
Table 38. Alphabetical parts list
Part name
Part number
Figure #
Reference
Arm, plate, left
RB1-7185-000CN
96
16
Arm, plate, right
RB1-7186-000CN
96
17
Bottom plate
RB2-3342-000CN
95
2
Bushing
RB1-7184-000CN
96
5
Bushing (2)
RB1-7246-000CN
94
2
Bushing (2)
RB1-7288-020CN
93
2
Cable guide
RB1-7130-020CN
92
6
Cable guide
RB2-3409-000CN
89
19
Cable guide holder, formatter
RB2-3366-000CN
92
8
Cable guide, control panel
WT2-5178-000CN
92
14
Cable guide, formatter
RB2-3350-000CN
92
3
Cable guide, frame
WT2-5300-000CN
92
15
Cable tube
RB2-3351-000CN
89
13
Cable, CIS grounding
RG5-4238-000CN
89
22
Cable, contact image sensor (J1004 to
J903)
RG5-4233-000CN
89
21
Cable, door switch
RG5-3662-000CN
95
9
Cable, formatter
RH2-5346-000CN
95
6
Cable, grounding, document scanner motor RG5-4237-000CN
92
20
Cable, laser
RG5-2035-000CN
95
5
Cable, LIU
C3948-60102
95
Cable, motor
RG5-2033-000CN
95
11
Cable, paper pickup
RG5-2029-000CN
95
8
Cable, scanner
RG5-3661-000CN
95
12
Cable, thermistor
RG5-2032-000CN
95
10
Cap
RB1-7234-000CN
92
7
Cap
RB2-3345-000CN
92
1
Clamp, cable
WT2-0367-000CN
95
14
Clamp, cable
WT2-5178-000CN
95
15
242 Parts and diagrams
EN
Table 38. Alphabetical parts list
Part name
Part number
Figure #
Reference
Clamp, wire
WT2-0276-000CN
95
13
Clutch
RB1-7197-020CN
96
6
Contact image sensor assembly
RG5-4239-000CN
89
11
Control panel assembly—LJ 3100
RG5-4241-000CN
89
Control panel assembly—LJ 3150
RG5-4769-000CN
89
Control panel overlay—Danish
C3948-00019
87
7
Control panel overlay—Dutch
C4256-00036
87
7
Control panel overlay—Finnish
C4256-00020
87
7
Control panel overlay—French
C4256-00037
87
7
Control panel overlay—German
C3948-00010
87
7
Control panel overlay—Hungarian
C4256-00038
87
7
Control panel overlay—Israel/Hebrew
C3948-00038
87
7
Control panel overlay—Italian
C4256-00034
87
7
Control panel overlay—Norwegian
C3948-00021
87
7
Control panel overlay—Polish
C4256-00006
87
7
Control panel overlay—Russian
C4256-00035
87
7
Control panel overlay—Simplified Chinese
C4256-00007
87
7
Control panel overlay—Spanish
C4256-00033
87
7
Control panel overlay—Swedish
C3948-00022
87
7
Control panel overlay—Traditional Chinese
C3948-00037
87
7
Delivery assembly
RG5-3474-020CN
92, 99
Delivery roller #1 (4)
RB1-7284-020CN
99
1
Delivery roller #2 (2)
RB2-1685-000CN
99
2
Delivery spring #1 (4)
RB1-7286-000CN
99
3
Delivery spring #2 (2)
RB1-7287-000CN
99
4
Document feeder support
RB2-3455-000CN
87
3
Document output support
RB2-3470-000CN
87
4
Document scanner assembly
RG5-4771-000CN
89, 91
Document scanner guide
RB2-3436-000CN
89
5
Duct, 1
RB2-3401-000CN
90
4
Duct, 2
RB2-3402-000CN
90
5
EN
Alphabetical parts list 243
Table 38. Alphabetical parts list
Part name
Part number
Figure #
Reference
ECU, 110 V
RG5-4690-000CN
95
18
ECU, 220 V
RG5-4691-070CN
95
18
Exit roller
RF5-2367-000CN
93
17
Face-up/face-down lever
RG5-3476-000CN
98
2
Feed assembly
RG5-3485-030CN
96, 97
Feed roller
RB2-1699-000CN
97
1
Ferrite ring core
WE8-5192-000CN
93
23
Fixing assembly, 110 V
RG5-4678-000CN
94
16
Fixing assembly, 220 V
RG5-4681-000CN
94
16
Foot (4)
RF5-2663-000CN
95
4
Formatter—LJ 3100
C3949-60001
92
22
Formatter—LJ 3100 (exchange)
C3949-69001
92
22
Formatter—LJ 3150
C3949-60002
92
22
Formatter—LJ 3150 (exchange)
C3949-69002
92
22
Frame, paper feed
RB1-7177-000CN
96
20
Front casing
RB2-3449-000CN
88
6
Fuser connector (2P)
VS1-5057-002CN
94
15
Fuser exit roller assembly
RF5-2368-000CN
98
7
Fuser release kit
RY7-5007-000CN
93
6
Fuser roller bushing
RB2-1690-000CN
98
4
Gear holder
RB1-7107-000CN
93
5
Gear kit #1
RY7-5005-000CN
93
1
Gear kit #2
RY7-5036-000CN
93
8
Gear support plate
RB2-1632-000CN
93
4
Grounding clip
RB1-7223-000CN
94
1
Grounding metal
RB1-7129-000CN
94
8
Grounding plate
RB2-4118-000CN
92
12
Grounding plate (2)
RB2-3467-000CN
92
13
Grounding spring
RB1-7385-020CN
93
20
Guide sheet
RB1-7176-000CN
92
11
I/O bezel
C3948-40010
88
1
244 Parts and diagrams
EN
Table 38. Alphabetical parts list
Part name
Part number
Figure #
Reference
Input bin assembly
RG5-3488-000CN
88
9
Input sensor assembly
RY7-5009-000CN
96
3
Jammed paper protector
RB1-7334-000CN
99
8
Laser/scanner assembly
RG5-3497-050CN
93
19
Left cartridge guide
RF5-1514-020CN
94
10
Left cover
RB2-3360-000CN
88
3
Left front cover
RB2-3451-000CN
88
8
Left hinge cover
RB2-3468-000CN
89
17
Left hinge holder
RB2-3465-000CN
92
17
Left side plate
RB1-7255-000CN
94
13
Lever, sensor
RB1-7293-000CN
98
5
LIU board (U.S.)
C3948-60001
92
24
LIU board (worldwide)
C3948-60002
92
24
Metal plate
RB2-3364-000CN
92
5
Motor, AC 1.08W
RH7-1376-000CN
91
19
Motor, DC 12V
RH7-1320-000CN
93
7
Nameplate—LJ 3150
C4256-40001
87
5
One-touch pad overlay sheet
RB2-3393-000CN
87
6
Paper feed drive assembly
RG5-1947-000CN
96
9
Paper guide
RB1-7247-000CN
92
2
Paper input support
RB2-3362-000CN
87
1
Paper output support
RB2-3410-000CN
87
2
Paper path lever—LJ 3100 (lighter in color)
RB2-3453-000CN
88
12
Paper path lever—LJ 3150 (darker in color) RB2-3448-000CN
88
12
Paper pickup assembly
RG5-3484-070CN
92, 96
Pickup roller assembly
RG5-3486-040CN
92, 96
Pickup roller assembly, document scanner
RG5-4772-000CN
91
1
Plate, middle
RF5-2372-000CN
96
18
Pressure plate
RF5-1517-020CN
94
5
Pressure release lever
RB1-7105-000CN
93
3
Pressure release lever cover
RB2-3452-000CN
88
11
EN
Alphabetical parts list 245
Table 38. Alphabetical parts list
Part name
Part number
Figure #
Reference
Pressure roller
RF5-2364-000CN
94
4
Pressure roller gear (27T)
RS5-0796-000CN
94
11
Pressure roller grease
CK-8006-000CN
94
Pressure roller ground guide
RF5-1533-000CN
94
Printer door assembly—LJ 3100
RG5-4220-000CN
89, 90
Printer door assembly—LJ 3150
RG5-4770-000CN
89, 90
Rear cover
RB2-3361-000CN
88
4
Reinforcement plate
RF5-2664-000CN
92
4
RFI shield
C3948-00002
92
23
Right cartridge guide #1
RB1-7341-030CN
94
3
Right cartridge guide #2
RF5-1515-020CN
94
9
Right cover
RB2-3341-000CN
88
2
Right hinge cover
RB2-3469-000CN
89
18
Right hinge holder
RB2-3466-000CN
92
18
Right side plate
RB1-7256-000CN
94
12
Screw
XA9-0267-000CN
92
21
Screw
XA9-0779-000CN
92
16
Screw—LJ 3100
FA9-1449-000CN
89
20
Screw—LJ 3150
XA9-0779-000CN
89
20
Screw M3X8 (11)
XA9-0724-000CN
92
9
Screw, M3X6 (9)
0515-2672
92
25
Screw, M3X6
XA9-0686-000CN
94
18
Screw, M3X8
XA9-0724-000CN
94
17
Screw, M3X8
XB4-7300-807CN
91
503
Screw, M3X8 (2)
XA9-0724-000CN
88
16
Screw, M3X8 (4)
XA9-0614-000CN
90
24
Screw, M4X8 (4)
XA9-0497-000CN
88
502
Screw, RS, M3X10
XA9-0824-000CN
94
20
Screw, RS, with washer, M3X8
XA9-0855-000CN
92
10
Screw, tapping, pan head, M4X10 (2)
XB4-7401-000CN
96
501
Screw, tapping, truss head, M3X8
XB4-7300-809CN
93
502
246 Parts and diagrams
14
EN
Table 38. Alphabetical parts list
Part name
Part number
Figure #
Reference
Screw, tapping, truss head, M3X8 (7)
XB4-7300-807CN
89
501
Screw, tapping, truss head, M4X8 (3)
XB4-7400-807CN
92
501
Screw, TP, M3X12
XA9-0382-000CN
93
22
Screw, TP, M3X4 (4)
XA9-0434-000CN
92
19
Screw, TP, M3X6 (2)
XA9-0267-000CN
93
21
Screw, TP, M3X8
XA9-0476-000CN
88
14
Screw, TP, M3X8 (5)
XB6-7300-807CN
93
501
Screw, with star washer, M3X4
XA9-0828-000CN
95
16
Screw, with washer, M3X6 (4)
XA9-0890-000CN
95
17
Separation guide assembly
RG5-3475-040CN
94, 98
Separation pad kit
RY7-5008-000CN
96
2
Separation pad kit for document scanner
path
RY7-5055-000CN
89
10
Sheet, arching (2)
RB2-3365-000CN
90
1
Single-sheet input slot assembly
RG5-4763-000CN
88
10
Solenoid
RH7-5139-000CN
96
13
Spacer
RB2-3454-000CN
89
15
Spacer
RB9-0227-000CN
93
24
Spacer, PCB (7)
RB2-3347-000CN
95
3
Speaker
RH6-3845-000CN
95
7
Speaker mount
RB2-3346-000CN
95
1
Spring, compression
RS5-2501-000CN
96
14
Spring, compression
RS5-2508-000CN
94
19
Spring, grounding
RB1-7172-000CN
96
1
Spring, grounding
RB1-7199-000CN
96
7
Spring, tension
RB1-7294-000CN
98
6
Spur assembly inside (2)
RG5-3478-000CN
99
7
Spur assembly outside (2)
RG5-3479-000CN
99
6
Strap
RB2-3354-000CN
89
1
Switch lever assembly
RG5-3453-000CN
93
16
Top cover
RB2-3450-000CN
88
7
EN
Alphabetical parts list 247
Table 38. Alphabetical parts list
Part name
Part number
Figure #
Reference
Transfer guide
RF5-2358-000CN
94
6
Transfer guide assembly
RG5-3452-000CN
94
21
Transfer roller
RF5-1534-000CN
94
7
Upper guide assembly—LJ 3100
RG5-4221-000CN
89
Upper guide assembly—LJ 3150
RG5-4768-000CN
89
248 Parts and diagrams
EN
Numerical parts list
Table 39. Numerical parts list
Part number
Part name
Figure #
Reference
0515-2672
Screw, M3X6 (9)
92
25
C3948-00002
RFI shield
92
23
C3948-00010
Control panel overlay—German
87
7
C3948-00019
Control panel overlay—Danish
87
7
C3948-00021
Control panel overlay—Norwegian
87
7
C3948-00022
Control panel overlay—Swedish
87
7
C3948-00037
Control panel overlay—Traditional Chinese
87
7
C3948-00038
Control panel overlay—Israel/Hebrew
87
7
C3948-40010
I/O bezel
88
1
C3948-60001
LIU board (U.S.)
92
24
C3948-60002
LIU board (worldwide)
92
24
C3948-60102
Cable, LIU
95
C3949-60001
Formatter—LJ 3100
92
22
C3949-60002
Formatter—LJ 3150
92
22
C3949-69001
Formatter—LJ 3100 (exchange)
92
22
C3949-69002
Formatter—LJ 3150 (exchange)
92
22
C4256-00006
Control panel overlay—Polish
87
7
C4256-00007
Control panel overlay—Simplified Chinese
87
7
C4256-00020
Control panel overlay—Finnish
87
7
C4256-00033
Control panel overlay—Spanish
87
7
C4256-00034
Control panel overlay—Italian
87
7
C4256-00035
Control panel overlay—Russian
87
7
C4256-00036
Control panel overlay—Dutch
87
7
C4256-00037
Control panel overlay—French
87
7
C4256-00038
Control panel overlay—Hungarian
87
7
C4256-40001
Nameplate—LJ 3150
87
5
CK-8006-000CN
Pressure roller grease
94
FA9-1449-000CN
Screw—LJ 3100
89
20
RB1-7105-000CN
Pressure release lever
93
3
RB1-7107-000CN
Gear holder
93
5
EN
Numerical parts list 249
Table 39. Numerical parts list
Part number
Part name
Figure #
Reference
RB1-7129-000CN
Grounding metal
94
8
RB1-7130-020CN
Cable guide
92
6
RB1-7172-000CN
Spring, grounding
96
1
RB1-7176-000CN
Guide sheet
92
11
RB1-7177-000CN
Frame, paper feed
96
20
RB1-7184-000CN
Bushing
96
5
RB1-7185-000CN
Arm, plate, left
96
16
RB1-7186-000CN
Arm, plate, right
96
17
RB1-7197-020CN
Clutch
96
6
RB1-7199-000CN
Spring, grounding
96
7
RB1-7223-000CN
Grounding clip
94
1
RB1-7234-000CN
Cap
92
7
RB1-7246-000CN
Bushing (2)
94
2
RB1-7247-000CN
Paper guide
92
2
RB1-7255-000CN
Left side plate
94
13
RB1-7256-000CN
Right side plate
94
12
RB1-7284-020CN
Delivery roller #1 (4)
99
1
RB1-7286-000CN
Delivery spring #1 (4)
99
3
RB1-7287-000CN
Delivery spring #2 (2)
99
4
RB1-7288-020CN
Bushing (2)
93
2
RB1-7293-000CN
Lever, sensor
98
5
RB1-7294-000CN
Spring, torsion
98
6
RB1-7334-000CN
Jammed paper protector
99
8
RB1-7341-030CN
Right cartridge guide #1
94
3
RB1-7385-020CN
Grounding spring
93
20
RB2-1632-000CN
Gear support plate
93
4
RB2-1685-000CN
Delivery roller #2 (2)
99
2
RB2-1690-000CN
Fuser roller bushing
98
4
RB2-1699-000CN
Feed roller
97
1
RB2-3341-000CN
Right cover
88
2
RB2-3342-000CN
Bottom plate
95
2
RB2-3345-000CN
Cap
92
1
250 Parts and diagrams
EN
Table 39. Numerical parts list
Part number
Part name
Figure #
Reference
RB2-3346-000CN
Speaker mount
95
1
RB2-3347-000CN
Spacer, PCB (7)
95
3
RB2-3350-000CN
Cable guide, formatter
92
3
RB2-3351-000CN
Cable tube
89
13
RB2-3354-000CN
Strap
89
1
RB2-3360-000CN
Left cover
88
3
RB2-3361-000CN
Rear cover
88
4
RB2-3362-000CN
Paper input support
87
1
RB2-3364-000CN
Metal plate
92
5
RB2-3365-000CN
Sheet, arching (2)
90
1
RB2-3366-000CN
Cable guide holder, formatter
92
8
RB2-3393-000CN
One-touch pad overlay sheet
87
6
RB2-3401-000CN
Duct, 1
90
4
RB2-3402-000CN
Duct, 2
90
5
RB2-3409-000CN
Cable guide
89
19
RB2-3410-000CN
Paper output support
87
2
RB2-3436-000CN
Document scanner guide
89
5
RB2-3448-000CN
Paper path lever—LJ 3150 (darker in color) 88
12
RB2-3449-000CN
Front casing
88
6
RB2-3450-000CN
Top cover
88
7
RB2-3451-000CN
Left front cover
88
8
RB2-3452-000CN
Pressure release lever cover
88
11
RB2-3453-000CN
Paper path lever—LJ 3100 (lighter in color)
88
12
RB2-3454-000CN
Spacer
89
15
RB2-3455-000CN
Document feeder support
87
3
RB2-3465-000CN
Left hinge holder
92
17
RB2-3466-000CN
Right hinge holder
92
18
RB2-3467-000CN
Grounding plate (2)
92
13
RB2-3468-000CN
Left hinge cover
89
17
RB2-3469-000CN
Right hinge cover
89
18
RB2-3470-000CN
Document output support
87
4
RB2-4118-000CN
Grounding plate
92
12
EN
Numerical parts list 251
Table 39. Numerical parts list
Part number
Part name
Figure #
Reference
RB9-0227-000CN
Spacer
93
24
RF5-1514-020CN
Left cartridge guide
94
10
RF5-1515-020CN
Right cartridge guide #2
94
9
RF5-1517-020CN
Pressure plate
94
5
RF5-1533-000CN
Pressure roller ground guide
94
14
RF5-1534-000CN
Transfer roller
94
7
RF5-2358-000CN
Transfer guide
94
6
RF5-2364-000CN
Pressure roller
94
4
RF5-2367-000CN
Exit roller
93
17
RF5-2368-000CN
Fuser exit roller assembly
98
7
RF5-2372-000CN
Plate, middle
96
18
RF5-2663-000CN
Foot (4)
95
4
RF5-2664-000CN
Reinforcement plate
92
4
RG5-1947-000CN
Paper feed drive assembly
96
9
RG5-2029-000CN
Cable, paper pickup
95
8
RG5-2032-000CN
Cable, thermistor
95
10
RG5-2033-000CN
Cable, motor
95
11
RG5-2035-000CN
Cable, laser
95
5
RG5-3452-000CN
Transfer guide assembly
94
21
RG5-3453-000CN
Switch lever assembly
93
16
RG5-3474-020CN
Delivery assembly
92, 99
RG5-3475-040CN
Separation guide assembly
94, 98
RG5-3476-000CN
Face-up/face-down lever
98
2
RG5-3478-000CN
Spur assembly inside (2)
99
7
RG5-3479-000CN
Spur assembly outside (2)
99
6
RG5-3484-070CN
Paper pickup assembly
92, 96
RG5-3485-030CN
Feed assembly
96, 97
RG5-3486-040CN
Pickup roller assembly
92, 96
RG5-3488-000CN
Input bin assembly
88
9
RG5-3497-050CN
Laser/scanner assembly
93
19
RG5-3661-000CN
Cable, scanner
95
12
RG5-3662-000CN
Cable, door switch
95
9
252 Parts and diagrams
EN
Table 39. Numerical parts list
Part number
Part name
Figure #
RG5-4220-000CN
Printer door assembly—LJ 3100
89, 90
RG5-4221-000CN
Upper guide assembly—LJ 3100
89
RG5-4233-000CN
Cable, contact image sensor (J1004 to
J903)
89
21
RG5-4237-000CN
Cable, grounding, document scanner motor 92
20
RG5-4238-000CN
Cable, CIS grounding
89
22
RG5-4239-000CN
Contact image sensor assembly
89
11
RG5-4241-000CN
Control panel assembly—LJ 3100
89
RG5-4678-000CN
Fixing assembly, 110 V
94
16
RG5-4681-000CN
Fixing assembly, 220 V
94
16
RG5-4690-000CN
ECU, 110 V
95
18
RG5-4691-070CN
ECU, 220 V
95
18
RG5-4763-000CN
Single-sheet input slot assembly
88
10
RG5-4768-000CN
Upper guide assembly
89
RG5-4769-000CN
Control panel assembly—LJ 3150
89
RG5-4770-000CN
Printer door assembly—LJ 3150
89, 90
RG5-4771-000CN
Document scanner assembly
89, 91
RG5-4772-000CN
Pickup roller assembly, document scanner
91
1
RH2-5346-000CN
Cable, formatter
95
6
RH6-3845-000CN
Speaker
95
7
RH7-1320-000CN
Motor, DC 12V
93
7
RH7-1376-000CN
Motor, AC 1.08W
91
19
RH7-5139-000CN
Solenoid
96
13
RS5-0796-000CN
Pressure roller gear (27T)
94
11
RS5-2501-000CN
Spring, compression
96
14
RS5-2508-000CN
Spring, compression
94
19
RY7-5005-000CN
Gear kit #1
93
1
RY7-5007-000CN
Fuser release kit
93
6
RY7-5008-000CN
Separation pad kit
96
2
RY7-5009-000CN
Input sensor assembly
96
3
RY7-5036-000CN
Gear kit #2
93
8
RY7-5055-000CN
Separation pad kit for document scanner
path
89
10
EN
Reference
Numerical parts list 253
Table 39. Numerical parts list
Part number
Part name
Figure #
Reference
VS1-5057-002CN
Fuser connector (2P)
94
15
WE8-5192-000CN
Ferrite ring core
93
23
WT2-0276-000CN
Clamp, wire
95
13
WT2-0367-000CN
Clamp, cable
95
14
WT2-5178-000CN
Cable guide, control panel
92
14
WT2-5178-000CN
Clamp, cable
95
15
WT2-5300-000CN
Cable guide, frame
92
15
XA9-0267-000CN
Screw
92
21
XA9-0267-000CN
Screw, TP, M3X6 (2)
93
21
XA9-0382-000CN
Screw, TP, M3X12
93
22
XA9-0434-000CN
Screw, TP, M3X4 (4)
92
19
XA9-0476-000CN
Screw, TP, M3X8
88
14
XA9-0497-000CN
Screw, M4X8 (4)
88
502
XA9-0614-000CN
Screw, M3X8 (4)
90
24
XA9-0686-000CN
Screw, M3X6
94
18
XA9-0724-000CN
Screw, M3X8 (11)
92
9
XA9-0724-000CN
Screw, M3X8
94
17
XA9-0724-000CN
Screw, M3X8 (2)
88
16
XA9-0779-000CN
Screw
92
16
XA9-0779-000CN
Screw—LJ 3150
89
20
XA9-0824-000CN
Screw, RS, M3X10
94
20
XA9-0828-000CN
Screw, with star washer, M3X4
95
16
XA9-0855-000CN
Screw, RS, with washer, M3X8
92
10
XA9-0890-000CN
Screw, with washer, M3X6 (4)
95
17
XB4-7300-807CN
Screw, M3X8
91
503
XB4-7300-807CN
Screw, tapping, truss head, M3X8 (7)
89
501
XB4-7300-809CN
Screw, tapping, truss head, M3X8
93
502
XB4-7400-807CN
Screw, tapping, truss head, M4X8 (3)
92
501
XB4-7401-000CN
Screw, tapping, pan head, M4X10 (2)
96
501
XB6-7300-807CN
Screw, TP, M3X8 (5)
93
501
254 Parts and diagrams
EN
A
Additional user notes
Document scanner separation pad
replacement
The document scanner separation pad is a user-replacable part that
is ordered as part of a kit for either the HP LaserJet 3100 product and
HP LaserJet 3150 product.
The “separation pad kit for document scanner path”—part number
RY7-5055-000CN—contains three pieces:
●
Document scanner separation pad
●
Separation mylar
●
Pad holder
When the HP LaserJet 3100 product was introduced, the three pieces
were ordered separately, with separate part numbers.
When to replace the document scanner
separation pad
Replace the document scanner separation pad when the document
scanner feeds multiple sheets at once through the scanner path
(double-feeds or multi-feeds). Recurring multi-feed problems indicate
that the document scanner separation pad is worn.
EN
Document scanner separation pad replacement 255
How to replace the document scanner
separation pad
1
Lift open the document release door.
2
Roatate the strap on the left side of the printer door to unhook the
strap.
3
Grasp the separation pad and mylar sheet together (callout 1,
below) and lift them straight away from the document release
door. This action should also release the pad holder (callout 2).
2
2
1
Figure 100. Document scanner separation pad replacement
4
Press the new pad holder, with pad and mylar attached, into
position. It should snap into place.
5
Rehook the strap and close the document release door.
256 A Additional user notes
EN
Index
A
abbreviations, fax 204
AC power distribution 70
accessories and consumables
availability 33
life expectancies 56
list 211
ordering 213
part numbers 56
replacement schedule 56
acoustical emissions 17
adjusting registration 174
amperage 17
appropriate responses, fax 203
assemblies
cable guide 140
contact image sensor 102
delivery 112, 240
document release door 98
document scanner 104
document scanner motor 104
document scanner pickup roller 106
document scanner, illustration 225
electrical 233
exit roller 111
face-up/face-down lever 120
feed 137
feed, illustration 237
feed, part numbers and descriptions
237
feet 146
front casing 116
fuser exit roller 121
fuser pressure plate 114
fusing 77
heating element 117
high-voltage connector 181
kick plate 133
laser/scanner 123
LIU (line interface unit) board 107
major locations 215
metal side plate 110
motor 141
paper exit sensor flag 122
paper feed frame 129
paper pickup 235
pickup roller 126
pressure roller 119
printer door 95
EN
RFI shield 94
separation guide 238
separation pad 135
solenoid 124
speaker 144
transfer roller guide and transfer roller
132
upper guide 100
assemblies, document scanner
part numbers and descriptions 225
assembly diagrams 210
authorized dealers 211
available disk space, not enough 169
B
battery failure 46
bidirectional
ECP interface 73
parallel cable, ordering 211
bidirectional communication
not established 170, 171, 172
bins
input 21, 82
input capacity 37
media requirements 37
media weight requirements 37
output 21
output capacity 37
paper input 78
bits per second (bps) modem speed 15
black
dots on pages 159
dots on scanned images 164
pages 162
streaks on page 160
blacklist 40
blank
areas on page 161
bottom of page or graphic 162
pages 163
board assembly, line interface unit (LIU)
107
boot ROM (read-only memory) 72
bottom of page or graphic cut off 162
bps (bits per second) modem speed 15
busy
fax number 40
line 48
Index 257
C
cable guide assembly 140
cables
parallel 22, 211
phone 22
power 22
Canadian requirements 28, 30
capacity
circuit 17
document feeder tray 37
media input bin 37
output 37
paper output bin 37
cartridge sensor (SW101) 80
cartridges, toner. See toner cartridges
CD-ROM
damaged 170
unable to read 170
central processing unit (CPU) 72
characters partially printed 162
charging the drum 75
checking registration 174
checks
drum rotation 178
half-self test 177
high-voltage power supply 180
circuit
capacity 17
diagram 188
driver 81
circuitry
high-voltage 71
power 70
cleaning
equipment 57
glass surface 57
image sensor 57
page 63
photosensitive drum process 76
print path 60
rollers 58, 61, 62
toner cartridge connection points 180
toner from clothing 61
transfer charging roller 83
code
country 197
COM ports not available 170
communication error 42, 48
communication not established 170, 171,
172
compatibility, fax 15
components
document path 184
paper path 183
warranty 32
258
Index
components, electrical
illustration 233
part numbers and descriptions 233
components, internal
illustrations 226, 228, 230
part numbers and descriptions 227,
229, 231
configuration
error 43
reports 175
settings 52
configuration test 193
conformity, declaration of 29
connection points for toner cartridge 180
connectors
ECU-to-formatter 83
parallel cable 22
phone line 22
power cable 22
conserving toner 73
consumables and accessories
availability 33
life expectancies 56
list 211
ordering 213
part numbers 56
replacement schedule 56
consumer protection act, telephone 27
consumption
energy 30
paper 31
toner 31
contact image sensor 81, 82
contact image sensor assembly 102
contrast
default 53, 54
key on control panel 39
control panel
description 73
illustration 19, 20
messages 40
control panel service menu 190
control panel test 194
control, paper motion 69
copy
key on control panel 39
reduction and enlargement 15
settings 53, 54
size default 53, 54
speed 15, 16
cords
parallel 22
phone 22
power 22
country code 197
EN
covers
back 88
illustrations 218, 220
left front 92
left side 91
part numbers and descriptions 219
RFI shield 94
right side 90
top 93
CPU (central processing unit) 72
crooked pages 166
curled
pages 165
paper 181
Customer Information Center 211
customer support
ordering parts 210
Support Materials Europe (SME) 210
Support Materials Organization (SMO)
210
cycle, duty
printer 15
scanner 15
D
damaged CD-ROM or floppy disks 170
dark
faxes 158, 160
scanned images 158
date/time
incorrect 46
invalid 44
setting 53, 54
toner cartridge expiration 157
DC power distribution 70
dealers 211
declaration of conformity 29
decoding error 43
defaults
restoring 53, 54
settings 52
defect ruler for images 185
defects on page 161
delivery assembly 112, 240
delivery roller
illustration 78
motion 182
density default, print 53, 54
depth of unit 16
detect, distinctive ring 15
developing process 75
diagrams
assembly 210
timing 84
dial key on control panel 39
EN
dialing
manual 39
speed 15, 39
disk space
not enough 169
disks, floppy
cannot read 170
damaged 170
distinctive ring detect 15
distribution of power 70
document
control panel 19
delivery roller 82
feed roller 82
feeder support 19
feeder tray capacity 37
feeder tray input requirements 37
input bin 82
jammed 41
output slot 19
output support 19, 78, 82
output tray capacity 37
pickup roller 82
release door 19
release door assembly 98
too long 44
document feeder tray
illustration 19
input media requirements 37
media input requirements 37
document path
components 184
document scanner
assembly/motor 104
pickup roller assembly 106
document scanner assembly
illustration 225
part numbers and descriptions 225
document scanner feed test 194
document scanner motor test 194
document sensor (PS801) 80
documents
fall out of feeder tray 168
lost 43
door open sensor (SW101) 80
door release latches, printer 20
doors
document release 98
printer 20, 95
dots
on pages 159
on scanned images 164
dots per inch (dpi) resolution. See dpi
(dots per inch) resolution
download, firmware 199
dpi (dots per inch) resolution 16
Index 259
draft mode 73
DRAM (dynamic random-access memory)
73
driver
circuits 81
roller motion 182
dropouts in characters 162
drum rotation functional check 178
drum, photosensitive
charging 75
cleaning process 76
troubleshooting 157
duty cycle
printer 15
scanner 15
dynamic random-access memory (DRAM)
73
E
ECP interface 73
ECU (engine controller unit)
description 68
loads 68
edge of document sensor (PS802) 80
edge of paper, not printing to 158
electrical components
illustration 233
part numbers and descriptions 233
electrophotographic process 177
electrostatic discharge (ESD). See ESD
(electrostatic discharge)
element, heating
estimated life 56
when cleaning 57
emissions, acoustical 17
encoding error 43
energy consumption 30
ENERGY STAR program 30
engine control function 67
engine controller unit (ECU). See ECU
(engine controller unit)
engine test 174
engine test switch (SW201) 69, 80
enlargement, copy 15
envelopes, input capacity 37
environmental
product stewardship program 30
requirements 36
EPP ports 170
equipment, cleaning 57
errors
communication 42, 48
configuration 43
decoding 43
encoding 43
fax memory 44
260
Index
light on control panel 39
memory full 45
messages on control panel 40
modem 45
polling 48
printer fixing 48
scanner 50
system 51
ESD (electrostatic discharge)
caution 86
mat 87
estimated life of consumables 56
exit roller assembly 111
exit rollers 77
expiration date of toner cartridges 157
extended service menu tree 192
extended service mode reports 195
extended service mode self-test 193
extended service mode tests 194
extended warranty 32
F
face-down output path 78
face-up output path 78
face-up/face-down lever 78
face-up/face-down lever assembly 120
faded print 159
failure, battery 46
faint printing 56
fasteners, common 214
fax
abbreviations 204
appropriate responses 203
coding schemes 15
compatibility 15
memory error 44
phase sequence 202
redial failure 50
resolution 16
settings 53, 54
transmission lost 44
transmission speed 15
fax log
on menu tree 53, 54
unable to print 46
fax memory test 193
fax trace report
using 201
faxes
light or dark 158, 160
lost 43
FCC regulations 25
features, product 15
feed assembly 137
illustration 237
part numbers and descriptions 237
EN
feed assembly drive rollers 77
feed functions 67
feeder support, document 19
feeder tray, document 19
capacity 37
input media requirements 37
media input requirements 37
feeding problems 167, 168
feet assembly 146
fine resolution 16
Finland laser statement 24
firmware download 199
firmware version 195
fixing
printer error 48
process 76
unit 78
flag, paper exit sensor 122
flash ROM (read-only memory) 72
floppy disks
cannot read 170
damaged 170
formatter 72
front casing assembly 116
front paper output slot capacity 37
functional checks
drum rotation 178
fuser
exit roller assembly 121
gear motion 182
pressure plate assembly 114
roller motion 182
fuses 70
fusing
assembly 77
element 76
I
glass, cleaning 57
graphic, bottom cut off 162
guide assembly
cable 140
separation 238
guides, document feeder tray 19
guides, paper 21
IC (Industry Canada) CS-03 requirements
28
identification numbers 18, 22
image defect ruler 185
image fixing process 76
image formation
function 67
system 74
troubleshooting 157
image sensor, cleaning 57, 58
images
lines on page 160
print at reduced size 164
too light or dark 158
individual diagnostics 194
Industry Canada (IC) CS-03 requirements
28
initial rotation period 83
input
bins 21
fax number limit 44
media requirements 37
media weight requirements 37
single-sheet slot 21
support 20
input bins 37
installation requirements 36
installing self-tapping screws 86
interruptions in power 43
ISO 9296 specifications 17
H
J
half-self test 177
halftone resolution 16
hardware
common 214
maintenance 32
heating element
assembly 117
estimated life 56
when cleaning 57
jammed document 41
JBIG fax coding scheme 15
job status 53, 54
G
EN
height of unit 16
high-voltage
connector assembly 181
power distribution 71
power supply check 180
HP authorized dealers 211
HP Customer Information Center 211
HP FIRST fax service 32
HP Planet Partners LaserJet Toner
Cartridge and Consumables
Recycling Program 31
HP SupportPack 32
humidity requirements 36
K
keypad test 44, 194
Index 261
kick plate
assembly 133
motion 77, 182
spring 133
L
label, product 18, 22
language setting 53, 54
laser safety statement 23, 24
laser/scanner assembly for printer 123
last rotation period 83
latches, printer door release 20
LCD characters test 194
LCD test 194
LED (light-emitting diode) array 81
levers
face-up/face-down 78, 120
paper path 20
special media 19
life expectancies of consumables 56
light
faxes 158, 160
printing 159
scanned images 158
light-emitting diode (LED) array 81
line interface unit (LIU). See LIU (line
interface unit)
lines
on scanned images 160
phone 22
LIU (line interface unit)
board assembly 107
log debug report 195
log, fax
on menu tree, fax 53, 54
unable to print 46
lost
documents 43
fax transmission 44
M
magnetic field emissions 23
main motor assembly 141
manual dial key on control panel 39
margins
for printed pages 15
for scanned items 15
masked ROM (read-only memory) 72
material safety data sheet (MSDS) 34
maximum media size 37
measurements of unit 16
media
requirements 37
special lever 19
megahertz rating 72
262
Index
memory
boot ROM (read-only memory) 72
DRAM (dynamic random-access
memory) 73
fax error 44
flash ROM (read-only memory) 72
full 45, 47
masked ROM (read-only memory) 72
not enough 46
RAM (random-access memory) 73
ROM (read-only memory) 72
specifications 15
menu tree
control panel service 190
extended service 192
HP LaserJet 3100 product 53
HP LaserJet 3150 product 54
printing 52
messages, control panel 40
metal side plate assembly 110
MH fax coding scheme 15
MHz rating 72
minimum media size 37
misaligned print 163
missing bottom of page or graphic 162
MMR fax coding scheme 15
mode, draft 73
model number 18, 22
modem
error 45
speed 15
modem dial tone test 193
modem modulation test 194
modem test 193
modem tone test 194
monitoring paper motion 69
motion control 69
motor
description 69
document scanner 104
rotation 182
motor, main 141
MR fax coding scheme 15
MSDS (material safety data sheet) 34
multiple pages feeding 167, 168
N
no answer 40, 45, 48
no dial tone 45
not enough disk space 169
numbers
model and serial 18, 22
part 56
product 211
Ringer Equivalence Number (REN) 28
EN
O
OCR (optical character recognition)
troubleshooting 169
operating environment 36
optical system 81
ordering
accessories and consumables 213
parts 210
output
bin 21
bin capacity 37
document support 78
front paper 20
slot, document 19
support 19, 20
tray capacity 37
overcurrent 70
overview of processes 66
overvoltage 70
ozone production 30
P
pads
separation 56, 77, 135
sub 56, 77, 136
page
cleaning 63
engine test 174
pages
blank print 163
bottom cut off 162
completely black 162
crooked 166
curled or wrinkled 165
long stop feeding 165
multiple feeding 167, 168
per minute 15, 16
skewed 163, 166
panel, control 19, 20
paper
consumption 31
curl 181
feed problems 165
guides 21
jammed 41
motion 77
not being picked up 182
not moving through path 182
not printing to edge 158
output bin capacity 37
recycling 32
size default 53, 54
paper exit sensor (PS201) 77, 79, 80
paper exit sensor flag assembly 122
paper feed frame assembly 129
EN
paper input bin 78
media requirements 37
media weight requirements 37
paper jams 167, 168
paper motion control 69
paper out sensor (PS202) 77, 79, 80
paper path
check 182
components 183
lever 20
paper pickup assembly 235
paper registration sensor (PS203) 77, 79,
80
parallel cable
connector 22
ordering 211
part numbers 56
partially printed characters 162
parts
lists 210
numbers 210
ordering 210
recycling 31
spare 33
path
face-down output 78
face-up output 78
printer 20, 21, 78
scanner 19, 37, 82
scanner, cleaning 58
path, document
components 184
path, paper
check 182
cleaning 60
components 183
pause key on control panel 39
paused printing 47
performance
specifications 16
toner cartridge 38
phase sequence, fax 202
phone line connector 22
phone. See telephone
phonebook report 53, 54
photo resolution 16
photosensitive drum
charging 75
cleaning process 76
troubleshooting 157
photosensors. See sensors
phototransistor array 81
pickup roller assembly 126
estimated life 56
motion 182
Index 263
pickup rollers
document scanner 106
estimated life 56
illustration 78
pickup/feed functions 67
plates
fuser pressure 114
kick 77, 133, 182
metal side assembly 110
pliers required for servicing 87
polling error 48
ports
EPP 170
not available 170
unidirectional 170
power
AC distribution 70
cable connector 22
consumption 17
DC distribution 70
high-voltage distribution 71
interruptions 43
rating and regulatory information 18
requirements 17
shutoff switch 69
supply check 180
system description 68, 70
uninterruptible supply 36
pressure roller
estimated life 56
illustration 78
pressure roller assembly 119
primary charging 75
print
density default 53, 54
misaligned 166
path 60
resolution 16
skew specification 17
skewed 166
speed 15, 16
print engine control system 69
printer
door 20
door assembly 95
door release latches 20
duty cycle 15
feed system 77
functions 67
isolating problems 174
laser/scanner assembly 123
laser/scanner functions 67
path 20, 21, 78
pickup roller assembly 56
separation pad 56
sequence of operation 83
264
Index
printer door
illustrations 220, 222
part numbers and descriptions 221,
223
printer fonts report 195
printing
configuration report 52
engine test page 174
faded 159
faint 56
menu tree 52
misaligned 163
paused 47
timeout 47
to edge of paper 158
won’t print 158
problems. See errors; troubleshooting
product
block diagram 67
description 14
dimensions 16
environmental stewardship program
30
features 15
illustrations 19, 20, 21, 22
label 18, 22
model and serial numbers 18, 22
numbers 211
overview of processes 66
specifications 23
weight 16
program test 193
protection, overcurrent 70
R
RAM (random-access memory) 73
random-access memory (RAM) 73
read-only memory (ROM) 72
recycling 31
toner cartridges 31
redial
failure 50
key on control panel 39
reduced scanned images 164
reduction
copy 15
registration checking and adjusting 174
regulations
Canadian 28, 30
FCC 25
laser safety 23, 24
transportation 23
release door 19
REN (Ringer Equivalence Number) 28
EN
repetitive
image defect ruler 185
marks on page 161
reports
configuration 52, 175
extended service mode 195
fax log 53, 54
fax trace 201
internal 175
log debug 195
menu settings 52
phonebook 53, 54
printer fonts 195
self-test 53, 54
SRAM dump 195
T.30 protocol trace 195, 201
task stacks 195
translations 195
transmission 53, 54
requirements
Canadian 28, 30
environmental 36
media 37
operating 36
storage 36
toner cartridge storage 38
reset
country code 197
resolution
default 53, 54
fax 16
fine 16
halftone 16
key on control panel 39
photo 16
print 16
scan 16
standard 16
superfine 16
RFI shield assembly 94
ring detect
distinctive 15
Ringer Equivalence Number (REN) 28
rod lens array 81
rollers
cleaning 58, 61, 62
delivery 78
document delivery 82
document feed 82
document pickup 82
document scanner pickup 106
exit 77, 111
feed assembly drive 77
fuser exit 121
motion 182
pickup 78, 126
EN
pressure 56, 78, 119
printer pickup, estimated life 56
scanner pickup 56
transfer 56, 78, 132
transfer guide 132
ROM (read-only memory) 72
rotation period
initial 83
last 83
rotation, drum 178
ruler, repetitive image defect 185
S
safety statement, laser 23, 24
scan
process 75, 177
resolution 16
skew 17
scanned images
lines on page 160
print at reduced size 164
too light or dark 158
scanned text unclear 164
scanner
duty cycle 15
error 50
media requirements for input path 37
path 19, 58, 82
pickup roller 56
separation pad 56
system 81
scanner LED test 194
scanner plots test 194
scanner test 193
scanning
troubleshooting 169
scattered toner on page 161
schedule for replacing consumables 56
schemes, fax coding 15
screwdrivers required for servicing 87
screws
common 214
installing 86
self-tapping 86
seconds per page 15
self-tapping screws, installing 86
self-test
procedure 175
report 53, 54, 175
sensor states test 194
sensors
contact image 81, 102
document 80
document leading edge 81
document presence 81
door open 80
Index 265
edge of document 80
image 57
location and function 80
paper exit 80
paper exit (PS201) 77, 79
paper out (PS202) 77, 79, 80
paper registration (PS203) 77, 79, 80
toner cartridge 80
separating process 76
separation guide assembly 238
separation pad assembly 135
separation pads
description 77
estimated life 56
scanner 56
serial number 18, 22
service and support
HP Customer Information Center 211
ordering parts 210
Support Materials Europe (SME) 210
Support Materials Organization (SMO)
210
settings
lost due to battery failure 46
menu 52
shadows on characters on page 161
shield, RFI 94
shutoff switch 69
single-sheet input slot 21, 78
media weight requirements 37
size
copy default 53, 54
media 37
paper default 53, 54
scanned images print at reduced 164
skew
specifications 17
skewed
pages 166
print 163
slots
document output 19
medial requirements 37
output capacity 37
single-sheet input 21, 78
SME (Support Materials Europe) 210
smears on page 160
SMO (Support Materials Organization)
210
smudges on page 159
softswitches 197
solenoid 80
solenoid assembly 124, 182
sound
control panel volume key 39
emissions 17
266
Index
power level 17
pressure level 17
volume setting 53, 54
spare parts 33
speaker 144
special media lever 19
specifications, product 23
specks from toner on paper 64
speed
copy 15, 16
dial key on control panel 39
dialing 15
fax transmission 15
modem 15
print 15, 16
speed-dial
key on control panel 39
springs, kick plate 133, 134
SRAM dump report 195
stains on page 159
standard resolution 16
standby period 83
statement, laser safety 23, 24
stewardship program 30
storage
requirements 36
toner cartridge 38
streaks
on pages 160
on scanned images 164
stripes on page, white 159
subassembly diagrams 210
subpad assembly 136
subpads
description 77
estimated life 56
summary of processes 66
superfine resolution 16
support and service
HP Customer Information Center 211
ordering parts 210
Support Materials Organization (SMO)
210
Support Materials Europe (SME) 210
Support Materials Organization (SMO)
210
SupportPack 32
supports
document feeder 19
document output 19, 82
illustration 216
input 20
output 20
part numbers and descriptions 217
EN
switches
engine test (SW201) 69, 80
location and function 80
power shutoff 69
system error 51
T
T.30 protocol trace
report 195
using 201
task stacks report 195
telephone
consumer protection act 27
temperature requirements 36
test
engine switch (SW201) 69, 80
keypad 44
page for engine 174
tests
all LCD characters 194
configuration 193
control panel 194
document scanner feed 194
document scanner motor 194
engine 174
extended service mode 194
fax memory 193
half-self 177
individual diagnostics 194
keypad 194
LCD 194
modem 193
modem dial tone 193
modem modulation 194
modem tone 194
program 193
scanner 193
scanner LED 194
scanner plots 194
self 175
sensor states 194
text, scanned, unclear 164
time/date
incorrect 46
invalid 44
setting 53, 54
timeouts, printing 47
timing diagram 84
toner
cleaning from clothing 61
consumption 31
draft mode for conserving 73
excessive amount inside 61
scattered on page 161
specks on paper 64
EN
toner cartridges
checking 157
checking and cleaning connection
points 180
description 74
estimated life 56
expiration date 157
in paper path 78
ordering 211
photosensitive drum 157
recycling 31
sensor 80
storage conditions 38
tips for optimum performance 38
weight when full and empty 157
tools
servicing 87
troubleshooting 182
transfer process 76, 177
transfer roller
estimated life 56
illustration 78
motion 182
transfer roller assembly 132
transfer roller guide assembly 132
translations report 195
transmission
error 42
report 53, 54
speed 15
transportation regulations 23
trays
document feeder 19
documents fall out 168
input media requirements 37
media input requirements 37
output capacity 37
troubleshooting
drum rotation 178
error messages 40
image formation 157
paper feed problems 165
process malfunctions 177
scanning problems 169
tools 182
U
unidirectional ports 170
uninterruptible power supply (UPS) 36
upper guide assembly 100
UPS (uninterruptible power supply) 36
user defaults
restoring 53, 54
settings 53, 54
Index 267
V
ventilation requirements 36
video controller 81
void areas on page 161
voltage
distribution 70
high 71
over 70
power supply check 180
protection 70
volume
default setting 53, 54
key on control panel 39
W
wait period 83
warranty 32
wattage 17
weight
media requirements 37
of unit 16
toner cartridge when full and empty
157
white
areas on page 161
stripes on page 159
white reference summary 195
width of unit 16
wiring diagram 188
wrinkled pages 165
268
Index
EN
Copyright© 2002
Hewlett-Packard Co.
Printed in USA
Manual Part No.
C4256-90954
C4256-90954