Shark S3501CO Troubleshooting guide

OWNER’S GUIDE
S3501CO
IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS
For Household Use Only
WHEN USING YOUR SHARK
STEAM MOP, BASIC SAFETY
PRECAUTIONS SHOULD
ALWAYS BE FOLLOWED,
INCLUDING THE FOLLOWING:
READ ALL INSTRUCTIONS
BEFORE USING YOUR
STEAM MOP.
DANGER OF SCALDING. Please use caution when
using the steam mop. The steam
emitted from the steam mop is
very hot.
POLARIZED PLUG:
This appliance has a polarized
plug (one blade is wider than
the other). As a safety feature,
this plug will fit into a polarized
outlet only one way. If the
plug does not fit fully into the
outlet, reverse the plug. If it still
does not fit, contact a qualified
electrician. Do not attempt to
defeat this safety feature.
1. Use the system only for its
intended use.
2. DO NOT use outdoors.
11. DO NOT unplug by pulling on
power cord. To unplug, grasp the
plug not the power cord. Do not
use extension cords or outlets
with inadequate current carrying
capacity.
12. DO NOT put any objects into
openings. Do not use with any
opening blocked.
3. DO NOT leave the appliance
unattended when plugged in.
Always unplug the power cord
from the electrical outlet when not
in use and before servicing.
13. DO NOT put hands or feet under
the steam mop. Unit gets very hot.
4. DO NOT allow the appliance to be
used by children. Close attention
is necessary when used by or near
children, pets or plants.
15. DO NOT use on leather, wax
polished furniture or floors,
synthetic fabrics, velvet or other
delicate, steam sensitive materials.
5. Use only as described in this
manual.
16. DO NOT add cleaning solutions,
scented perfumes, oils or any other
chemicals to the water used in this
appliance as this may damage the
unit or make it unsafe for use. If
you live in a hard water area, we
recommend using distilled water in
your steam mop.
6. Use only manufacturer’s
recommended accessories.
7. DO NOT operate the appliance
with a damaged plug or cord, or
if the unit has been dropped or
damaged. To avoid the risk of
electric shock, do not disassemble
or attempt to repair the appliance
on your own. Return the appliance
to EURO-PRO Operating LLC (see
warranty) for examination and
repair. Incorrect re-assembly or
repair can cause a risk of electrical
shock or injury to persons when
the appliance is used.
8. To protect against a risk of electric
shock, DO NOT immerse the steam
mop into water or any other liquids.
9. DO NOT handle plug or steam
mop with wet hands or operate
appliance without shoes.
10.DO NOT pull or carry by power
cord, use power cord as handle,
close a door on the power cord, or
pull the power cord around sharp
edges or corners. Keep power cord
away from heated surfaces.
TOLL FREE: 1-800-798-7398
English
14. Use ONLY on flat, horizontal
surfaces. Do not use on walls,
counters or windows.
17. When in use, NEVER turn the
appliance over or on its side.
NEVER DIRECT STEAM TOWARDS
PEOPLE, ANIMALS OR PLANTS.
18. NEVER LEAVE THE STEAM MOP
IN ONE SPOT ON ANY SURFACE
FOR ANY PERIOD OF TIME
WHEN MICRO-FIBER POCKET IS
ATTACHED.
19. Carefully remove the micro-fiber
pocket immediately after you have
unplugged and allowed the steam
mop to cool.
20.When cleaning the steam mop,
unplug the power cord from the
electrical outlet and clean with a
dry or damp cloth. Do not pour
water or use alcohol, benzene or
paint thinner on the unit.
21. Extreme caution should be
exercised when using this
appliance to clean stairs.
22.Never use steam mop without
micro-fiber pocket attached.
23.Keep your work area well lit.
24.Store steam mop indoors in a cool,
dry place.
25.To avoid circuit overload, do not
operate another appliance on the
same socket (circuit) as the steam
cleaner.
26.If an extension cord is absolutely
necessary, an extension cord rated
a minimum of 15 ampere, 14 gage
cord should be used. Cords rated
for less amperage may overheat.
Care should be taken to arrange
cord so that it cannot be pulled or
tripped over.
27.DO NOT leave your Steam Mop
unattended when the system is
connected to a power supply
/electrical outlet.
28.DO NOT store unit with damp/
wet micro-fiber cleaning pocket
attached. Never leave the steam
mop in one spot on any surface for
any period of time with a damp or
wet micro-fiber cleaning pocket
attached as this will damage
your floors.
29 Always unplug and allow the steam
mop to cool before removing or
changing mop heads.
WARNING: Your steam mop
is designed to clean hard floor
surfaces that will withstand high
heat. Do not use on unsealed wood
or unglazed ceramic floors. On
surfaces that have been treated
with wax or some no wax floors,
the sheen may be removed by the
heat and steam action. It is always
recommended to test an isolated
area of the surface to be cleaned
before proceeding. We also
recommend that you check the use
and care instructions from the floor
manufacturer.
www.sharkcompany.com
1
DIRT CAN’T HIDE ON
EITHER SIDE! All new
design allows for optimal
cleaning! When one side
of the pocket gets dirty,
just turn the mop head
over and clean with the
other side of the pocket.
5
When assembling your steam mop
there may be a little water in or around
the water tank. This is because we test
all our steam mops 100% before you
buy them, so you get a quality
Shark® Steam Mop.
QUICK TIP:
For easier
pushing
and pulling,
extend the
handle length.
2
6
3
4
1
ASSEMBLE
Insert the mop handle into the
pump actuator (the tube that leads
to the tank). Push the mop handle
and pump actuator together in
until you hear it click into place.
2 Select a mop head and cleaning
pad. Choose from the Rectangle,
Triangle or XL Rectangle mop
head. Fit one side of the pocket
onto the head first, then using
the lavender loop, pull the pocket
over the head. Attach the quick
fasteners on the top of the pocket
to secure in place.
3 Snap the mop head into the base to
secure it. Press the release button
to exchange mop heads.
TOLL FREE: 1-800-798-7398
FILL
4 Lay the mop on the floor or on
a counter top and remove the
water tank cap by turning counter
clockwise. Fill the water tank using
the filling flask. Do not overfill the
water tank. Replace the water cap
and tighten.
IMPORTANT: Make sure your floors
are sealed. Before using the Steam
Mop consult page 4 for more
information.
PREPARE
5 For your comfort, you can adjust
the height of the mop. Just lift the
latch on the tube 90 degrees to the
open position. Holding the handle,
extend the tube to the height that’s
right for you and then close latch
to locked position.
6 Plug in mop and wait 30 seconds
or less for the mop to heat up.
Pump the handle of the mop by
pushing downward about 10 to 12
times to create steam.
NOTE: Steam is created
automatically when you start
mopping.
QUICK TIPS: We’ve added
an additional mop head.
You can now choose from a
Rectangle mop head for all
the rooms in your house or
the Triangle mop head that
is perfect for bathrooms
and tight spaces or the
XL Rectangle mop head
for big jobs.
NOTE: Do not leave your
Steam Mop unattended
during use.
IMPORTANT: Never leave
the steam mop in one spot
for any period of time with
a damp or wet micro-fiber
pocket attached as this will
damage your floors.
www.sharkcompany.com
Quick Start
Quick Start
English
Contents
Thank you for
purchasing
the Shark®
Steam Mop.
Getting Started.......................................................................2
Using Your Steam Mop........................................................6
Using Your Carpet Glider....................................................8
Care of Your Steam Mop.....................................................9
Ordering Replacement Parts ...........................................11
Troubleshooting Guide........................................................12
Warranty and Registration.................................................13
TOLL FREE: 1-800-798-7398
www.sharkcompany.com
1
English
Getting Started
j
When assembling your steam mop there
may be a little water in or around the
water tank. This is because we test all
our steam mops 100% before you buy
them, so you get a quality Shark®
Steam Mop.
a
i
k
l
1
b
c
2
n
o
m
e
d
p
f
h
g
a XL Rectangle Cleaning Pad
b Rectangle Cleaning Pad
i Quick Release Swivel Cord Wrap
j Mop Handle
c Triangle Cleaning Pad
k Cord Clips
d Steam Duster Cleaning Pad
l Telescopic Handle Latch
e Carpet Glider
mWater Tank Viewing Window
f Filling Flask
g Triangle Mop Head
n Power-On Blue Light
(Lights up when plugged-in)
h Rectangle Mop Head
o Water Tank Cap
p XL Rectangle Mop Head
TECHNICAL SPECIFICATIONS
Voltage: 120V., 60Hz.
Power: 1550 Watts
Water Capacity: 450 ml (15 oz.)
2
TOLL FREE: 1-800-798-7398
IMPORTANT: First things first, always
make sure the mop is UNPLUGGED
from the wall when not in use. Never
fill the mop, attach the mop head,
change or remove the micro-fiber
pocket when the mop is plugged into
the wall. If you have hard water you
might want to use distilled water to
prolong the life of the Shark® Steam
Mop. Make sure you only add water
to the tank. Chemicals or cleaning
solution may damage the appliance
and could be unsafe for you and
your family.
ASSEMBLE
1 Insert the mop handle into the pump
actuator (the tube that leads to the
tank). Push the mop handle and
pump actuator together in until you
hear it click into place.
2 Select a mop head and cleaning pad.
Choose from the Rectangle, Triangle
or XL Rectangle mop head. Fit one
side of the pocket onto the head
first, then using the lavender loop,
pull the pocket over the head. Attach
the quick fasteners on the top of the
pocket to secure in place.
www.sharkcompany.com
3
English
Getting Started
4
5
3
3 Snap the mop head into the base to
secure it. Press the release button to
exchange mop heads.
4 Turn the water tank cap counter
clockwise and remove from the tank.
Use the filling flask and pour water
into the tank. Please don’t overfill.
Replace the cap on the water tank by
turning clockwise and tightening.
4
TOLL FREE: 1-800-798-7398
IMPORTANT: Don’t use on unsealed
wood or unglazed ceramic floors.
On surfaces that have been treated
with wax or some no wax floors,
the sheen may be removed by
the heat and steam action. It is
always recommended to test an
isolated area of the surface to be
cleaned before proceeding. We
recommend that you check the use
and care instructions from the floor
manufacturer.
5 For your comfort, you can adjust the
height of the mop. Just lift the latch
on the tube 90 degrees to the open
position. Holding the handle, extend
the tube to the height that’s right for
you and then close latch to locked
position.
QUICK TIP: For easier pushing and
pulling, extend the handle length.
www.sharkcompany.com
5
English
Using Your Steam Mop
IMPORTANT: Make sure you don’t
use the mop without attaching
a micro-fiber pocket and adding
water to the tank first. When you are
using the mop for the first time, it
might take longer than the normal
30 seconds to start steaming. Just
pump the handle a few times in a
downward motion to prime the
pump and it should be ready.
3
2
1
NOTE: Make sure the floors are
swept or vacuumed before using the
steam mop.
1 Pull and twist the quick release cord
holder to unwrap the power cord
completely. A great time saver!
Plug into a 120-volt electrical outlet
The power “On” light will turn blue, it
takes approximately 30 seconds for
the mop to heat up and the steam to
be ready.
6
TOLL FREE: 1-800-798-7398
2 Pump the handle a few times in a
downward motion. This pumping
action will release steam as you
mop and allows you to customize
the amount of steam you want.
Begin mopping with a forward
and backward motion. The natural
motion of mopping will produce
steam.
3 When one side of the micro-fiber
pocket gets dirty, just flip the mop
head and you can quickly start using
the other side. Dirt can’t hide on
either side.
IMPORTANT: Please wait 3-5 minutes
for the Steam Mop to cool off before
switching the mop head or the
micro-fiber pockets.
4 When the water tank is empty, the
steam mop will stop producing
steam. You can refill the water tank
at any time as long as the mop is
unplugged from the outlet. Follow
the instructions from page 3. This
goes for switching the mop heads or
micro-fiber pockets as well.
IMPORTANT: Never leave the steam
mop with a damp/wet micro-fiber
pocket on any floor surface for any
amount of time as this may damage
the floor.
www.sharkcompany.com
7
Using Your Carpet Glider
English
Care of Your Steam Mop
AFTER USE AND STORAGE
1 When you have finished using
the steam mop, and your floors
are clean, unplug the cord from
the outlet and move it into an
upright position. Let the unit cool
2-3 minutes and release steam by
pumping the handle several times
before removing the micro-fiber
cleaning pocket from the mop head.
The Steam Mop won’t clean
your carpeting or area
rugs. However, it’s great for
deodorizing and freshening.
3
1
2
1
THE CARPET GLIDER 1 The Carpet Glider can be used with
the Rectangle head to lightly steam
your carpet and area rugs. Just place
the mop head on top of the glider
and move back and forth across a
section of the carpet. The steam mop
won’t clean your carpeting or areas
rugs, but it’s great for deodorizing
and freshening.
NOTE: Please note that the Steam
Mop rests on top of the carpet glider
and it is not a fixed attachment.
Do not leave steam mop with carpet
glider in one stationary position for
any period of time.
8
TOLL FREE: 1-800-798-7398
2 Remove the micro-fiber cleaning
pocket by releasing the quick
fasteners and using the lavender
loop on the side of the pocket,
avoiding contact with the hot pocket
or dirt. Then empty the water tank.
IMPORTANT: Be very careful
because the cleaning pockets can
get very hot from the steam, so use
caution when removing them. Let
the unit cool 2-3 minutes.
3 To store the Shark® Steam Mop
hanging up; first remove the head
(after it has cooled and the steam
has been released) then hang on a
large hook.
NOTE: If you want to store it
standing upright then make sure
it’s leaning against a wall for added
support and safety. Always store
your Steam Mop with the micro-fiber
pocket removed, away from children
or high traffic areas.
www.sharkcompany.com
9
Care of Your Steam Mop
English
Ordering Replacement Parts
1
1
3
2
4
6
5
2
7
KEEPING YOUR MICRO-FIBER
CLEANING POCKET AS GOOD
AS NEW
1 We recommend washing your microfiber pockets separately from other
fabrics to avoid picking up lint.
Only use liquid detergent.
(no powder detergent) Don’t use
any fabric softeners or bleach.
Line dry or dry on a low dryer
setting.
2 If there are loose threads on the
pocket carefully cut the thread with
scissors. Don’t pull on them or cut at
the base.
ORDERING REPLACEMENT PARTS
To order additional parts and
accessories, feel free to contact us at
www.sharkcompany.com
or call 1-800-798-7398.
PART
PART NO.
1 (2) XL Cleaning Pads
2 (2) All-Purpose
Cleaning Pads
3 (2) Steam Duster
Cleaning Pads
TOLL FREE: 1-800-798-7398
XT3501
XT3501SD
4 Rectangle Mop Head
1024SO
5 Triangle Mop Head
1025SO
6 XL Rectangle Mop Head
1023SO
7 Carpet Glider
10
XLT3501
XCG3501CS
www.sharkcompany.com
11
Troubleshooting Guide
PROBLEM
POSSIBLE REASONS & SOLUTIONS
The Steam Mop
will not turn on.
Your Steam Mop should be securely plugged into a
120V AC electrical outlet only.
Check your fuse or breaker.
If your unit still doesn’t work, give us a call 1-800-798-7398
Steam Mop will not
make steam.
Steam Mop leaves
water on the floor.
Steam Mop is hard
to push.
Prime the pump, see page 4 for more information.
Is there water in the water tank? If not, add water to your
Steam Mop following the instructions.
Check to see if your micro-fiber cleaning pocket is too wet.
We recommend you unplug the Steam Mop and change the
micro-fiber cleaning pocket.
ONE (1) YEAR LIMITED WARRANTY
EURO-PRO Operating LLC warrants this product to be free from defects in material and
workmanship for a period of one (1) year from the date of the original purchase, when utilized for
normal household use, subject to the following conditions, exclusions and exceptions.
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, return the complete appliance and accessories, freight prepaid. For
Customer Service support, call 1 (800) 798-7398 or visit our website www.sharkcompany.com.
If the appliance is found to be defective in material or workmanship, EURO-PRO Operating LLC
will repair or replace it free of charge. Proof of purchase date and $ 9.95 to cover the cost of
return shipping and handling must be included. *
The liability of EURO-PRO Operating LLC is limited solely to the cost of the repair or
replacement of the unit at our option. This warranty does not cover normal wear of parts and
does not apply to any unit that has been tampered with or used for commercial purposes. This
limited warranty does not cover damage caused by misuse, abuse, negligent handling or damage
due to faulty packaging or mishandling in transit. This warranty does not cover damage or
defects caused by or resulting from damages from shipping or repairs, service or alterations to
the product or any of its parts, which have been performed by a repair person not authorized by
EURO-PRO Operating LLC.
This warranty is extended to the original purchaser of the unit and excludes all other legal and/or
conventional warranties. The responsibility of EURO-PRO Operating LLC if any, is limited to
the specific obligations expressly assumed by it under the terms of the limited warranty. In no
event is EURO-PRO Operating LLC liable for incidental or consequential damages of any nature
whatsoever. Some states/provinces do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
Make sure the steam pocket is attached correctly.
This warranty gives you specific legal rights, and you may also have other rights which vary from
state to state or province to province.
Make sure the steam pocket is attached correctly.
*Important: Carefully pack item to avoid damage in shipping. Be sure to include proof of
purchase date and to attach tag to item before packing with your name, complete address and
phone number with a note giving purchase information, model number and what you believe
is the problem with item. We recommend you insure the package (as damage in shipping is
not covered by your warranty). Mark the outside of your package “ATTENTION CUSTOMER
SERVICE”. We are constantly striving to improve our products, therefore the specifications
contained herein are subject to change without notice.
Check to see if your pocket is excessively dirty.
Try increasing the height of the pole for better leverage.
The micro-fiber pocket might be dirty. Flip or change
the pocket.
If you washed the pocket with powder detergent then the
pocket might be ruined.
Floors are cloudy,
streaky or spotty
after steaming.
English
If you are cleaning in a kitchen area where there might be a
build-up of grease then use a degreasing agent such as an
all-purpose cleaner or dish soap and paper towels to clean
the area first.
You might have left the mop in the same spot for
too long.
Do you have hard water? If you do you, we recommend
switching to distilled water.
OWNERSHIP REGISTRATION CARD FOR
CANADIAN CONSUMERS ONLY
Please complete and return within ten (10) days of purchase. The registration will enable
us to contact you in the event a product defect is discovered. By returning this card you
acknowledge to have read and understood the instructions for use, and warnings set
forth in the accompanying instructions.
RETURN TO: EURO-PRO Operating LLC, 4400 Bois Franc, St. Laurent, Quebec H4S 1A7
PURCHASER: ……………………………………………………………………………………………............
ADDRESS: ………………………………………………………………………………………………...............
S3501 CO
DATE OF PURCHASE: …………………….. MODEL: ………………...................................
NAME AND ADDRESS OF STORE: …………………………………………………………………..
12
TOLL FREE: 1-800-798-7398
www.sharkcompany.com
13
U.S.: EURO-PRO Operating LLC
Boston, MA 02465
Canada:
EURO-PRO Operating LLC
4400 Bois Franc
Ville St. Laurent, Québec H4S 1A7
1-800-798-7398
www.sharkcompany.com
COPYRIGHT© EURO-PRO OPERATING LLC 2009
PRINTED IN CHINA REV. 090501
Illustrations may differ with actual product.