Scientific Atlanta DPX2213 User`s guide

WebSTAR™ DPX2203™ and
EPX2203™ VoIP Cable Modem
User’s Guide
WebSTAR DPX2203 or EPX2203
VoIP Cable Modem User’s Guide
Overview
Introduction
Welcome to the world of high-speed Internet and high quality digital telephone
service. Your new WebSTAR™ Model DPX2203™ or Model EPX2203™ Cable
Modem with Embedded MTA is a modem that meets industry standards for highspeed data connectivity along with digital telephone service. The DPX2203 or
EPX2203 offers the following outstanding features:
• Data Over Cable System Interface Specifications (DOCSIS) technology to deliver
high-end performance and reliability
• 10/100BaseT Ethernet and USB ports to provide connectivity for high-speed data
services or to other Internet devices
• Two RJ-11 telephony ports for connecting conventional telephones or fax
machines
This guide provides procedures and recommendations for placing, installing,
configuring, operating, and troubleshooting your DPX2203 or EPX2203 cable modem
for high-speed Internet or digital telephone service, or both simultaneously. Refer to
the appropriate section in this guide for the specific information you need for your
situation. Contact your cable service provider for more information about
subscribing to these services.
In This Guide
This guide contains the following topics.
Topic
4004041 Rev B
See Page
Section A
IMPORTANT RULES FOR SAFE OPERATION
2
Section B
Before You Begin
7
Section C
Front and Back Panel Components
9
Section D
Internet Service Installation
14
Section E
Telephone Service Installation
32
Notices
49
FCC Compliance
50
For Information
53
WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide
1
Section A
IMPORTANT RULES FOR SAFE OPERATION
Overview
Introduction
This section provides important safety instructions that you must read and follow.
In this Section
This section contains the following topic.
Topic
IMPORTANT RULES FOR SAFE OPERATION
2
WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide
See Page
3
4004041 Rev B
IMPORTANT RULES FOR SAFE OPERATION
Note to Installer
Note to CATV System Installer
This reminder is provided to call the CATV
system installer’s attention to Article 820-40
of the NEC (Section 54, Part I of the Canadian
Electrical Code), that provides guidelines for
proper grounding and, in particular,
specifies that the CATV cable ground shall
be connected to the grounding system of
the building, as close to the point of cable
entry as practical.
This symbol is intended to alert you that
uninsulated voltage within this product may
have sufficient magnitude to cause electric shock.
Therefore, it is dangerous to make any kind of
contact with any inside part of this product.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
AVIS
CAUTION: To reduce the risk of electric
shock, do not remove cover (or back).
No user-serviceable parts inside. Refer
servicing to qualified service personnel.
WARNING
TO PREVENT FIRE OR ELECTRIC SHOCK,
DO NOT EXPOSE THIS UNIT TO RAIN OR
MOISTURE.
This symbol is intended to alert you of the
presence of important operating and
maintenance (servicing) instructions in the
literature accompanying this product.
Read and Retain These Instructions
• Read all of the instructions before you operate this equipment. Give particular
attention to all safety precautions. Retain the instructions for future reference.
• Comply with all warning and caution statements in the instructions. Observe all
warning and caution symbols that are affixed to this equipment.
• Comply with all instructions that accompany this equipment.
Cleaning the Equipment
Before cleaning this equipment, unplug it from the electrical outlet. Use a damp cloth
to clean this equipment. Do not use a liquid cleaner or an aerosol cleaner. Do not use
a magnetic/static cleaning device (dust remover) to clean this equipment.
Placement
Place this equipment on a stable surface. The surface must support the size and
weight of this equipment. Place this equipment either horizontally or vertically.
Place this equipment in a location that is close enough to an electrical outlet to
accommodate the length of the power cord.
Note: The power cord is the mains power supply disconnect device.
WARNING: Avoid personal injury and damage to this equipment. An
unstable surface may cause this equipment to fall.
Continued on next page
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WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide
3
IMPORTANT RULES FOR SAFE OPERATION, Continued
Accessories
Do not use accessories with this equipment unless recommended by your cable
service provider.
Note: This unit may contain an optional battery pack. See the instructions for
handling, replacing, and disposing of the battery in Section E
Telephone Service Installation, later in this guide.
Ventilation
This equipment has openings for ventilation that protect it from overheating. To
ensure the reliability of this equipment, do not obstruct the openings.
• Do not place other equipment, lamps, books, vases with liquids, or any other
object on the top of or beside this equipment.
• Do not place this equipment in any of the locations that follow:
− On a bed, sofa, rug, or similar surface
− Over a radiator or a heat register
• In an enclosure, such as a bookcase or equipment rack, unless the installation
provides proper ventilation
Overloading
Do not overload electrical outlets, extension cords, or integral convenience
receptacles, as this can result in a risk of fire or electric shock. For equipment that
requires battery power or other sources to operate, refer to the operating instructions
for that equipment.
Object and Liquid Entry
Never push objects of any kind into this product through openings as they may
touch dangerous voltage points or short out parts that could result in a fire or electric
shock. Do not expose this equipment to liquid or moisture. Do not place this
equipment on a wet surface. Do not spill liquids on or near this equipment.
WARNING:
Avoid electric shock and fire hazard. Never push objects through the openings
in this equipment. These objects can cause electrical shorts that can result in
electric shock or fire. Do not expose this equipment to rain or moisture. Do not
place objects filled with liquid (such as vases) on this equipment.
Continued on next page
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WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide
4004041 Rev B
IMPORTANT RULES FOR SAFE OPERATION, Continued
Lightning and Power Surges
Plug your equipment into a surge protector in order to reduce the risk of damage
from lightning strikes and power surges. If you are unsure of the type of surge
protector to use, contact your cable service provider.
Servicing
Do not open the cover of this equipment. If you open the cover, your warranty will
be void. Refer all servicing to qualified personnel only. Contact your cable service
provider for instructions.
If the Replace Battery LED indicates that the battery should be replaced, contact your
cable service provider for instructions on replacing the battery and disposing of the
old battery.
Power Cord Protection
Arrange all power cords so that people cannot walk on the cords, place objects on
the cords, or place objects against the cords, which can damage the cords. Pay
particular attention to cords that are at plugs, at electrical outlets, and at the places
where the cords exit the equipment.
Power Sources
A label on the AC power adapter that is supplied with this equipment indicates the
correct power source for this equipment. Operate this equipment only from an
electrical outlet that has the voltage and frequency that the label indicates.
If you are unsure of the type of power supply to your residence, consult ScientificAtlanta, Inc., or your local power company.
Grounding
This equipment may be provided with a three-prong plug. Properly ground (earth)
this equipment by inserting the plug into a grounded electrical, three-socket outlet. If
you are unable to insert this plug fully into the outlet, contact an electrician to
replace your obsolete outlet.
Continued on next page
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WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide
5
IMPORTANT RULES FOR SAFE OPERATION, Continued
Damage that Requires Service
For damage that requires service, unplug this equipment from the electrical outlet.
Contact your cable service provider when any of the following situations occur:
• There is damage to the power cord or plug
• Liquid enters the equipment
• A heavy object falls on the equipment
• There is exposure to rain or water
• Operation is not normal (the instructions describe the proper operation)
• If you drop this equipment, or damage the cabinet of this equipment
• If this equipment exhibits a distinct change in performance
Upon completion of any service or repairs to this equipment (cable modem), ask the
service technician to perform safety checks to determine that the equipment is in
proper operating condition.
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WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide
4004041 Rev B
Section B
Before You Begin
Overview
Introduction
When you receive your WebSTAR Cable Modem, you should check the cable
modem equipment and accessories to verify that each item is in the carton and that
each item is undamaged. This section provides an equipment checklist.
In this Section
This section contains the following topics.
Topic
Check Your Equipment
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WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide
See Page
8
7
Check Your Equipment
Equipment Checklist
Before you install your cable modem, check the items in the carton. The carton
contains the following items:
• One WebSTAR Cable Modem
• One Ethernet cable (CAT5/RJ-45)
• One USB cable
• One power adapter with power cord
If any of the items listed is missing, please contact SciCare™ Broadband Services at
1-800-283-2636 for assistance.
Notes:
• You will need an optional cable signal splitter and additional standard RF coaxial
cable if you want to connect a VCR, a Digital Home Communications Terminal
(DHCT) or a set-top converter, or a TV to the same cable connection as your cable
modem.
• Cables and other equipment needed for telephone service must be purchased
separately. Contact your cable service provider to inquire about the equipment
and cables you need for telephone service.
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WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide
4004041 Rev B
Section C
Front and Back Panel Components
Overview
Introduction
This section provides descriptions of the DPX2203 or EPX2203 front and back panel
components and the functions of the lights on the front panel and the optional
battery pack.
In this Section
This section contains the following topics.
Topic
4004041 Rev B
See Page
WebSTAR Cable Modem Front Panel
10
WebSTAR Cable Modem Back Panel
12
Functions of the Front Panel Lights
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WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide
9
WebSTAR Cable Modem Front Panel
Front Panel Components
The following illustration shows the function of the front panel lights on the
DPX2203 and EPX2203.
1
REPLACE BATTERY – Illuminates to indicate that the battery could not be
fully charged. While the battery may be able to provide some backup power,
it should be replaced to restore maximum capacity. Contact your cable service
provider for instructions to replace and dispose of the old battery.
2
BATTERY LOW – Illuminates to indicate that approximately 20 percent of
charge is remaining in the battery
3
AC POWER – Illuminates when the cable modem is operating on AC power.
AC power must be available to recharge the battery
4
LINE 2 – Illuminates solid green when the telephone line 2 is in use
5
LINE 1 – Illuminates solid green when telephone line 1 is in use
6
PC – Illuminates solid green to indicate that an Ethernet/USB carrier is
present. Blinks to indicate that Ethernet/USB data is being transferred
between the PC and the cable modem
7
CABLE – Illuminates solid green when the modem is registered on the
network and fully operational. This light blinks to indicate one of the
following conditions:
•
Booting up and not ready for data
•
Scanning the network and attempting to register
•
Lost registration on the network and will continue blinking until it
registers again
•
Blinks very slowly (once every 5 seconds) to indicate that Cable Modem
Access Protection is enabled
Continued on next page
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WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide
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WebSTAR Cable Modem Front Panel, Continued
8
SEND – Blinks to indicate that the modem is sending data to the cable
network
9
RECEIVE - Blinks to indicate that the modem is receiving data from the cable
network
10
POWER – Illuminates solid green to indicate that power is being applied to
the cable modem
Notes:
• After the cable modem is successfully registered on the network, the POWER
(Light 10) and CABLE (Light 7) lights illuminate continuously to indicate that the
cable modem is active and fully operational.
• If the optional battery pack is installed, the POWER light (Light 10) blinks and the
other lights go out to indicate that the modem is running on battery power.
• Operation without AC power: Most LEDs are disabled if the unit is operating on
battery power. In this mode the POWER light (Light 10) blinks to indicate that the
unit is operating under battery power but AC power has failed.
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WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide
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WebSTAR Cable Modem Back Panel
Back Panel Components
The following illustration shows the description and function of the back panel
components on the DPX2203 and EPX2203.
CAUTION:
Do not connect your PC to both the Ethernet and USB ports at the same time.
Your modem will not function if both the Ethernet and USB ports are connected
to your PC at the same time.
Note: You can connect two separate PCs to the cable modem at the same time by
connecting one to the Ethernet port and one to the USB port. This dual-connection
requires that you purchase two IP addresses from your ISP.
1
POWER - Connects the cable modem to the DC output of the AC power
adapter that is provided with your cable modem
Note: Only use the power cord and the AC power adapter that are provided
with your cable modem.
2
RESET – Reset-to-Default button (Factory Reset)
CAUTION: This button is for maintenance purposes only. Do not
use unless instructed to do so by your cable or telephone service
provider! Doing so may cause you to lose any cable modem settings you
have selected
3
LINE 1/LINE 2 – RJ-11 telephone ports connect to home telephone wiring to
conventional telephones or fax machines
Continued on next page
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WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide
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WebSTAR Cable Modem Back Panel, Continued
4
ETHERNET - RJ-45 Ethernet port connects to the Ethernet port on your PC
5
USB - 12 Mbps USB port connects to the USB port on your PC
6
CABLE IN - F-Connector connects to an active cable signal from your cable
service provider
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WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide
13
Functions of the Front Panel Lights
Initial Power Up, Calibration, and Registration
The following chart illustrates the sequence of steps and the corresponding
appearance of the front panel lights on the cable modem during power up,
calibration, and registration on the network. Use this chart to troubleshoot the power
up, calibration, and registration process of your cable modem.
Note: After the cable modem completes step 8 (Registration Completed), the
modem proceeds immediately to Normal Operations, on page 15.
Front Panel Lights During Initial Power Up, Calibration, and Registration
StepÆ
Front Panel
Light
1
2
3
4
5
6
7
8
Power
Up
Self
Test
Downstream
Scan
Downstream
Signal Lock
Ranging
Requesting
IP Address
Registering
Registration
Complete
41
Line 2
Off
On
Off
Off
Off
Off
Off
Off
5
Line 1
Off
On
Off
Off
Off
Off
Off
Off
6
PC2
Off
On
Off, On or
Blinking
Off, On or
Blinking
Off, On or
Blinking
Off, On or
Blinking
Off, On or
Blinking
Off or On
7
Cable
Off
On
Slow
Blinking
1 Blink
Momentary
On
Off
Blinking 2
Blinks
Blinking 4
Blinks
On
8
Send
Off
On
Off
Off
Occasional
Blinking
Occasional
Blinking
Occasional
Blinking
On
9
Receive
Off
On
Off
Off
Occasional
Blinking
Occasional
Blinking
Occasional
Blinking
On
10
Power
On
On
On
On
On
On
On
On
1Lights
number 1, 2, and 3 (Replace Battery, Battery Low, and AC Power) are part of the optional battery pack and are not
affected by the power up, calibration, and registration process.
2The
PC light is on whenever a PC is connected to the modem, and it blinks to indicate that data is being transferred. If the
modem is used to provide telephone service only and is not connected to a PC, the PC light is off.
Continued on next page
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WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide
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Functions of the Front Panel Lights, Continued
Normal Operations
The following chart illustrates the appearance of the front panel lights on the cable
modem during normal operations.
Front Panel Lights During Normal Operations
Front Panel Light
Normal Operations
41
Line 2
On when line 2 is in use
5
Line 1
On when line 1 is in use
6
PC
On – When a single device is connected to either the Ethernet or USB port and no data is
being sent to or from the modem
Blinks – When only one Ethernet or USB device is connected and data is being
transferred between the consumer premise equipment (CPE) and the cable modem
Off – When no devices are connected to either the Ethernet or USB ports
Note: With both Ethernet and USB devices connected to the modem at the same time,
when data is being transferred through only one of the devices (Ethernet or USB), the
light illuminates continuously. Whenever data is being sent through both data ports
(Ethernet and USB) simultaneously, the light blinks as described above.
7
Cable
On
8
Send
Blinks – To indicate that the modem is sending data to the network
9
Receive
10
Power
Blinks – To indicate that the modem is receiving data from the network
On
1Lights
number 1, 2, and 3 (Replace Battery, Battery Low, and AC Power) are part of the optional battery pack
and are not affected by the operations of the modem.
Continued on next page
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WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide
15
Functions of the Front Panel Lights, Continued
Special Conditions
The following chart describes the appearance of the front panel lights on the cable
modem during special conditions to show that you have been denied network
access.
If the front panel lights on the cable modem indicate that network access is denied,
contact your cable service provider.
Front Panel Lights During Special Conditions
Front Panel Lights
Network access Denied
41
Line 2
Off
5
Line 1
Off
6
PC
Slow Blinking
1 time per second
7
Cable
Slow Blinking
1 time per second
8
Send
Slow Blinking
1 time per second
9
Receive
Slow Blinking
1 time per second
10
Power
Slow Blinking
1 time per second
1Lights
number 1, 2, and 3 (Replace Battery, Battery Low,
and AC Power) are part of the optional battery pack and
are not affected when network access is denied.
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WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide
4004041 Rev B
Section D
Internet Service Installation
Internet Service: Overview
Introduction
This section provides information and procedures to assist you in placing, installing,
configuring, operating, and troubleshooting your DPX2203 or EPX2203 Cable
Modem for high-speed Internet service.
In this Section
This section contains the following topics.
Topic
4004041 Rev B
See Page
Internet Service: Before You Begin
18
Internet Service: System Requirements
19
Internet Service: Install the Cable Modem
20
Internet Service: Configure TCP/IP
22
Internet Service: Install USB Drivers
26
Internet Service: Frequently Asked Questions
29
Internet Service: Troubleshooting
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WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide
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Internet Service: Before You Begin
Contacting Your Local Cable Service Provider
You need to set up an Internet access account with your local cable service provider
in order to use your cable modem. When you contact your cable service provider,
verify the following conditions:
• Does the cable service to your home support two-way, DOCSIS-compatible cable
modem access? If your cable service provider does not provide two-way service,
this modem will not be able to communicate with your cable service provider’s
Internet access service.
• Do you have an active RF coaxial cable connection near your PC? If your current
cable input is not conveniently located near your PC, your cable service provider
can install one.
• Do you have an Internet access account? Your cable service provider will set up
your Internet access account, and they will become your Internet Service Provider
(ISP) to enable you to send and receive e-mail, access the World Wide Web, and
receive other Internet services.
You may also need to give your cable service provider the following information:
• The serial number of the modem
• The Media Access Control (MAC) address of the modem
These numbers appear on a bar code label located on the cable modem. The serial
number consists of a series of alphanumeric characters preceded by S/N. The MAC
address consists of a series of alphanumeric characters preceded by MAC. The
following illustration shows a sample bar code label.
MAC Address
Serial Number
T10710
Selecting a Location for Your Modem
Select the location for your workspace and consider these recommendations:
• Position your PC and cable modem so that they are located near your cable input.
There should be plenty of room to guide the cables away from the modem without
straining or crimping them.
• Airflow around the cable modem should not be restricted.
• Read this user’s guide thoroughly before installing the cable modem.
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Internet Service: System Requirements
Introduction
This section provides hardware and software requirements for connecting your cable
modem to a PC for high-speed Internet service.
Minimum System Requirements for PCs
• A PC with a Pentium MMX 133 processor or greater
• 32 MB of RAM
• Web browsing software (Netscape or Internet Explorer)
• CD-ROM drive
Minimum System Requirements for Macintosh
• MAC OS 7.5
• 32 MB of RAM
System Requirements for an Ethernet Connection
• A PC with Microsoft Windows 95 operating system (or later) with TCP/IP
protocol installed, or an Apple Macintosh computer with TCP/IP protocol
installed
• An active 10/100BaseT Ethernet network interface card (NIC) installed in your PC
System Requirements for a USB Connection
• A PC with a Microsoft Windows 98, 98SE, ME, 2000, or XP operating system
• A master USB port installed on your PC
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Internet Service: Install the Cable Modem
Installation Diagram
The following diagram illustrates one of the various connection options that are
available to you.
RF
Cable
INFO
A/B
POWER
LINE 1
GUIDE
LINE 2
MENU
USB
VOL+
CHñ
POWER
ETHERNET
CH+
VOLñ
TELEPHONY
Cable-Ready TV,
VCR, or Set-Top
Converter
BYPASS
Power Supply
RESET
Cable
Splitter
12 VDC
Power
Supply
Home Telephone Wiring
Line 2
RF
Cables
Home Telephone Wiring
Line 1
CABLE
PC
Ethernet
Cable
T10703
Note: Professional installation may be available. Contact your local cable service
provider for further assistance.
Continued on next page
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Internet Service: Install the Cable Modem, Continued
Installing the Modem for High-Speed Data Service
The following installation procedures explain how to set up and configure your
cable modem if you plan to use high-speed data service. If you plan to use your
modem for telephone service only, go to Telephone Service: Install the Cable
Modem, later in this guide.
WARNING: To avoid personal injury or damage to your equipment,
follow these steps in the exact order shown.
Follow these steps to install your modem for high-speed data service.
1.
Power off your PC and unplug it from the power source.
2.
Connect your PC to either the Ethernet port or the USB port using the
appropriate data cable.
Note: You can connect two separate PCs to the cable modem at the same time
by connecting one to the Ethernet port and one to the USB port.
3.
Insert the AC power adapter cord into the DC power connector on the back of
the cable modem, and then plug the power adapter into an AC power source.
4.
Plug in and power on your PC.
5.
Connect one or both of the telephone ports to your home telephone jack(s), or
plug a telephone directly into one of the telephone ports.
6.
Connect the active RF coaxial cable to the CABLE IN connector.
Note: Use an optional cable signal splitter to add a TV, a DHCT or set-top
converter, or a VCR.
7.
The cable modem will then begin an automatic search to locate and sign on to
the broadband data network.
Note: This process may take up to 5 minutes. The modem will be ready for
use when the CABLE light on the front panel stops blinking and illuminates
continuously.
8.
Your next step is to configure the modem. Choose one of the following
options:
• To configure the TCP/IP protocol for Ethernet, go to Configure TCP/IP,
next in this guide.
• To install the USB Drivers for USB, go to Install USB Drivers, later in this
guide.
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WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide
21
Internet Service: Configure TCP/IP
Introduction
This section contains instructions for configuring the WebSTAR Cable Modem to run
in Microsoft Windows or Macintosh environments. In addition, the TCP/IP protocol
in a Microsoft Windows environment is different for each Microsoft Windows 95, 98,
98SE, ME, 2000, and XP version. Go to the appropriate section and follow the
instructions to configure the TCP/IP protocol.
Microsoft Windows 95, 98, 98SE, and ME
Follow the instructions in this section to configure the WebSTAR cable modem for
TCP/IP in a Microsoft Windows 95, 98, 98SE, and ME environment.
Configuring the TCP/IP Protocol for Microsoft Windows 95, 98, 98SE, and ME
Note: Before you install your cable modem, you need to have either an Ethernet
Network Interface Card (NIC) with TCP/IP communications protocol or a USB
network interface installed on your system.
Follow these steps to install and configure the TCP/IP protocol for Microsoft
Windows 95, 98, 98SE, and ME environments.
1.
Click Start, select Settings, and choose Control Panel.
Result: The Control Panel window opens.
2.
In the Control Panel window, double-click the Network icon.
Result: A list of installed network components appears.
3.
Under the Configuration tab, read the list of installed network components to
verify your PC contains the TCP/IP protocol.
4.
Does your PC have the TCP/IP protocol?
• If yes, go to step 8.
• If no, click Add.
5.
Click Protocol, and then click Add.
6.
In the Manufacturers list, click Microsoft.
7.
In the Network Protocols list, click TCP/IP, and then click OK.
8.
Click the TCP/IP Ethernet Adapter protocol, and then choose Properties.
9.
Click the IP Address tab, and then select Obtain an IP address automatically.
10.
Click the Gateway tab and verify that these fields are empty. If they are not
empty, highlight and delete all information from the fields.
Continued on next page
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WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide
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Internet Service: Configure TCP/IP, Continued
11.
Click the DNS Configuration tab, and then select Disable DNS.
12.
Click OK.
Result: The Copying Files window opens.
13.
When the system finishes copying the files, click OK.
14.
Close all networking windows.
15.
When the System Settings Change dialog box opens, click YES to restart your
computer.
Results:
•
The computer restarts.
•
The TCP/IP protocol is now configured on your PC and your cable
modem and it is ready for use.
Note: If you cannot access the Internet, contact your cable service provider
for further assistance.
Renewing the IP Address for Microsoft Windows 95, 98, 98SE, and ME
If your PC cannot access the Internet after the cable modem is online, it is possible
that your PC did not renew its IP address. Follow these steps to renew the IP address
on your PC.
1.
Click Start, and then click Run to open the Run window.
2.
Type winipcfg in the Open field, and click OK to execute the winipcfg
command.
Result: The IP Configuration window opens.
3.
Click the down arrow to the right of the top field, and select the Ethernet
adapter that is installed on your PC.
Result: The IP Configuration window displays the Ethernet adapter
information.
4.
Click Release, and then click Renew.
Result: The IP Configuration window displays a new IP address.
5.
Click OK to close the IP Configuration window, you have completed this
procedure.
Notes:
•
If you have Microsoft Windows 2000, NT, or XP, consult your user’s
manual for the procedure for renewing the IP address on your PC.
•
If you cannot access the Internet, contact your cable service provider for
further assistance.
Continued on next page
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WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide
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Internet Service: Configure TCP/IP, Continued
Microsoft Windows 2000
Follow these steps to install and configure the TCP/IP protocol for Microsoft
Windows 2000 environments.
1.
Click Start, select Settings, and choose Network and Dial-up Connections.
Result: The Network and Dial-up Connections window opens.
2.
In the Network and Dial-up Connections window, double-click the Local
Area Connection icon.
Result: The Local Area Connection Status window opens.
3.
In the Local Area Connection Status window, click Properties.
Result: The Local Area Connection Properties window opens.
4.
In the Local Area Connection Properties window, click Internet Protocol
(TCP/IP), and then click Properties.
Result: The Internet Protocol (TCP/IP) Properties window opens.
5.
In the Internet Protocol (TCP/IP) Properties window select both Obtain an IP
address automatically, and Obtain DNS server address automatically; then,
click OK.
6.
When the Local Network window opens, click Yes to restart your computer.
Results:
•
The computer restarts.
•
The TCP/IP protocol is now configured on your PC and your cable
modem and it is ready for use.
Note: If you cannot access the Internet, contact your cable service provider
for further assistance.
Microsoft Windows XP
Follow these steps to install and configure the TCP/IP protocol for Microsoft
Windows XP environments.
1.
Click Start, select Connect to, and choose Show all connections. The
Network Connections window opens.
2.
In the LAN or High-Speed Internet section, double-click the Local Area
Connection icon. The Local Area Connection window opens.
3.
Follow steps 3 through 6 of the previous procedure, Microsoft Windows 2000,
in this section.
Continued on next page
24
WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide
4004041 Rev B
Internet Service: Configure TCP/IP, Continued
Macintosh
Follow these steps to verify that the TCP/IP communications protocol and an
Ethernet device are installed on your Macintosh computer.
1.
Click the Apple icon in the upper left corner of the Finder. Scroll down to
Control Panels, and then click TCP/IP.
2.
Click Edit on the Finder (gray bar) at the top of the screen. Scroll down to the
bottom of the menu, and then click User Mode.
3.
Click Advanced in the User Mode window, and then click OK.
4.
Click the Up/Down selector arrows located to the right of the Connect Via
section of the TCP/IP window, and then click Using DHCP Server.
5.
Click Options in the TCP/IP window, and then click Active in the TCP/IP
Options window.
Note: In some cases, the Load only when needed option will not appear. If it
appears, select the option. A check mark appears in the option.
6.
Verify that the Use 802.3 option located in the upper right-hand corner of the
TCP/IP window is unchecked. If there is a check mark in the option, deselect
the option, and then click Info in the lower left-hand corner.
7.
Is there a Hardware Address listed in this window?
• If yes, click OK. To close the TCP/IP Control Panel window, click File, and
then scroll down to click Close. You have completed this procedure.
• If no, you must power down your Macintosh.
8.
With the power off, simultaneously press and hold down the Command
(Apple), Option, P, and R keys on your keyboard. Keeping those keys
pressed down, power on your Macintosh. The computer will start, and you
will hear the Apple chime; do not release these keys.
9.
Continue pressing these keys for up to three chimes, then release the keys and
allow the computer to restart.
10.
When your computer fully reboots, repeat steps 1 through 7 to verify that all
TCP/IP settings are correct. If your computer still does not have a Hardware
Address, contact your authorized Apple dealer or Apple technical support
center for further assistance.
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25
Internet Service: Install USB Drivers
Introduction
This section contains instructions for installing the WebSTAR cable modem USB
drivers if your PC is equipped with a USB interface and a Microsoft Windows 98,
98SE, ME, 2000, or XP operating system. The USB driver installation procedures are
different for each operating system. Follow the appropriate instructions in this
section for your operating system.
Note: If your PC does not have a USB interface, you may skip this section.
Microsoft Windows 98, 98SE, or ME
Follow these steps to install the WebSTAR cable modem USB drivers for Microsoft
Windows 98, 98SE, ME environments.
1.
Insert the USB Cable Modem Driver Installation Disk into the CD-ROM
drive of your PC.
2.
Wait until the POWER and CABLE lights on the cable modem appear solid
green; then, plug the USB cable into the USB port on your PC.
Result: The Add New Hardware Wizard window opens.
3.
Click Next.
4.
In the Add New Hardware Wizard window, select Search for the best driver
for your device (Recommended), then click Next.
5.
In the Add New Hardware Wizard window, select CD-ROM drive, and then
click Next.
6.
In the Add New Hardware Wizard window, select The updated driver
(Recommended), and then click Next.
7.
In the Add New Hardware Wizard window, click Next.
Results:
• The Copying Files window opens.
• After 10 to 20 seconds have passed, the Add New Hardware Wizard
window reopens.
8.
Click Finish.
Result: The System Settings Change window opens. The driver installation is
complete.
9.
Click Yes to restart your computer.
Results:
•
The computer restarts.
•
The USB drivers are now installed on your PC and your cable modem is
ready for use.
Note: If you cannot access the Internet, contact your cable service provider
for further assistance.
Continued on next page
26
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4004041 Rev B
Internet Service: Install USB Drivers, Continued
Microsoft Windows 2000
Follow these steps to install the WebSTAR cable modem USB drivers for Microsoft
Windows 2000 environments.
1.
Insert the USB Cable Modem Driver Installation Disk into the CD-ROM
drive of your PC.
2.
Wait until the POWER and CABLE lights on the cable modem appear solid
green; then, plug the USB cable into the USB port on your PC.
Result: The Found New Hardware Wizard window opens.
3.
In the Found New Hardware Wizard window, click Next.
4.
In the Found New Hardware Wizard window, select Search for a suitable
driver for my device (recommended), then click Next.
5.
In the Found New Hardware Wizard window, select CD-ROM drives, and
then click Next.
6.
In the Found New Hardware Wizard window, click Next.
Result: The system searches for the driver file for your hardware device.
7.
After the system finds the USB driver, the Digital Signature Not Found
window opens displaying a confirmation message to continue the installation.
8.
Click Yes to continue the installation.
Result: The Found New Hardware Wizard window reopens with a message
that the installation is complete.
9.
Click Finish to close the Found New Hardware Wizard window.
Result: The USB drivers are installed on your PC and your cable modem is
ready for use.
Note: If you cannot access the Internet, contact your cable service provider
for further assistance.
Continued on next page
4004041 Rev B
WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide
27
Internet Service: Install USB Drivers, Continued
Microsoft Windows XP
Follow these steps to install the WebSTAR cable modem USB drivers for Microsoft
Windows XP environments.
1.
Insert the USB Cable Modem Driver Installation Disk into the CD-ROM
drive of your PC.
2.
Wait until the POWER and CABLE lights on the cable modem appear solid
green; then, plug the USB cable into the USB port on your PC.
Result: The Found New Hardware Wizard window opens.
3.
In the Found New Hardware Wizard window, select Install from a list or
specific location (Advanced), then click Next.
4.
In the Found New Hardware Wizard window, select Search removable
media (floppy, CD-ROM), and then click Next.
Result: The Hardware Installation window opens.
5.
In the Hardware Installation window, click Continue Anyway to continue the
installation.
Result: The Found New Hardware Wizard window reopens with a message
that the installation has finished.
6.
Click Finish to close the Found New Hardware Wizard window.
Result: The USB drivers are installed on your PC and your cable modem is
ready for use.
Note: If you cannot access the Internet, contact your cable service provider
for further assistance.
28
WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide
4004041 Rev B
Internet Service: Frequently Asked Questions
Introduction
This section provides answer to frequently asked questions about cable modem
Internet service. For questions about cable modem telephone service, see Telephone
Service: Frequently Asked Questions, later in this guide.
Frequently Asked Questions
Q. What if I don’t subscribe to cable TV?
A. If cable TV is available in your area, data service may be made available with or
without subscribing to cable TV service. Contact your local cable service provider
for complete information on cable services, including high-speed Internet access.
Q. How do I arrange for installation?
A. Professional installation from your cable service provider may be provided. A
professional installation ensures proper cable connection to the modem and to your
PC, and this installation ensures proper configuration of all hardware and software
settings. Contact your cable service provider for more information about installation.
Q. How does the WebSTAR Cable Modem connect to my computer?
A. The cable modem connects to the USB port or the 10/100BaseT Ethernet port on
your PC. If your PC is not equipped with an Ethernet interface, an Ethernet card is
available from your local PC or office supply retailer, or from your cable service
provider.
Q. Once my cable modem is connected, how do I access the Internet?
A. Your local cable service provider becomes your Internet Service Provider (ISP),
offering a wide range of services including e-mail, chat, news, and information
services. Your cable service provider will provide the software you will need.
Q. Can I watch TV and surf the Internet at the same time?
A. Absolutely! If you subscribe to cable television service, you can watch TV and use
your cable modem at the same time by connecting your TV and your cable modem
to the cable network using an optional cable signal splitter.
Q. Can I run more than one device on the modem?
A. Yes—a single WebSTAR cable modem will support up to 31 Ethernet devices
utilizing a user-supplied Ethernet hub that you can purchase at your local PC or
office supply retailer. Another user at your location can simultaneously connect to
the USB port on the cable modem. Contact your cable service provider for further
assistance.
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29
Internet Service: Troubleshooting
Common Troubleshooting Suggestions
The modem does not register an Ethernet connection.
Even new computers do not always have Ethernet capabilities. Be sure to verify that
your computer has a 10/100BaseT Ethernet card and that the Ethernet driver
software is properly installed. If you purchase and install an Ethernet card, follow
the installation instructions very carefully.
The modem does not register an Ethernet connection after connecting to a hub.
If you are connecting multiple PCs to the cable modem, you should first connect the
modem to the up-link port of the hub. The LINK light of the hub illuminates
continuously.
The modem does not register a cable connection.
• The modem works with a standard, 75-ohm, RF coaxial cable. If you are using a
different cable, your cable modem will not function properly. Contact your cable
service provider to determine whether you are using the correct cable.
• Verify that you have followed the procedure for Renewing the IP address for
Microsoft Windows 95, 98, 98SE, or ME PCs earlier in this guide.
Note: If you have Microsoft Windows 2000, NT, or XP, consult your user’s
manual for the procedure for renewing the IP address on your PC.
• Your USB interface may be malfunctioning. Refer to the troubleshooting
information in your USB documentation.
Continued on next page
30
WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide
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Internet Service: Troubleshooting, Continued
Check and Correct
If your cable modem does not operate as expected, the following tips may help. If
you need further assistance, contact your cable service provider.
• Verify that the plug to your cable modem AC adapter is properly inserted into an
electrical outlet.
• Verify that your cable modem AC adapter is not plugged into an electrical outlet
that is controlled by a wall switch. If a wall switch controls the electrical outlet,
make sure the switch is in the ON position.
• Verify that the POWER and CABLE lights on the front panel of your cable modem
are shining.
• Verify that all cables are properly connected, and that you are using the correct
cables.
• Verify that your cable service is active and that it supports two-way service.
• Verify that your TCP/IP is properly installed and configured if you are using the
Ethernet connection.
• Verify that you have followed the procedure for Installing the USB Drivers for
Microsoft Windows 98, 98SE, ME, 2000, and XP, earlier in this guide, if you are
using the USB connection.
• Verify that you have called your cable service provider and given them the serial
number and MAC address of your cable modem.
• If you are using a cable signal splitter so that you can connect the cable modem to
other devices, remove the splitter and reconnect the cables so that the cable
modem is connected directly to the cable input. If the cable modem now functions
properly, the cable signal splitter may be defective and may need to be replaced.
4004041 Rev B
WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide
31
Section E
Telephone Service Installation
Telephone Service: Overview
Introduction
This section provides procedures to assist you in placing, installing, configuring,
operating, and troubleshooting your DPX2203 or EPX2203 Cable Modem for
telephone service.
In this Section
This section contains the following topics.
Topic
32
See Page
Telephone Service: Before You Begin
33
Telephone Service: Telephone Requirements
35
Telephone Service: Using the Battery Pack (Optional)
36
Telephone Service: Mount the Battery Pack on a Wall
40
Telephone Service: Install the Cable Modem
44
Telephone Service: Frequently Asked Questions
47
Telephone Service: Troubleshooting
48
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Telephone Service: Before You Begin
Contacting Your Local Cable Service Provider
You need to set up a telephone account with your local cable service provider in
order to use your cable modem for telephone service. When you contact your cable
service provider, verify the following conditions:
• Does the cable service to your home support two-way, DOCSIS-compatible cable
modem access? If your cable service provider does not provide two-way service,
this modem will not be able to communicate with your cable service provider’s
Internet access and telephone services.
• Can you transfer your existing telephone numbers from another telephony service
provider to your current cable telephony service provider? In some areas, you may
be able to transfer your existing telephone numbers, or your cable telephony
service provider will assign a new telephone number for each current or
additional active telephone line. Discuss these options with your cable telephony
service provider.
You may also need to give your cable service provider the following information:
• The serial number of the modem
• The Media Access Control (MAC) address of the modem
These numbers appear on a bar code label located on the cable modem. The serial
number consists of a series of alphanumeric characters preceded by S/N. The MAC
address consists of a series of alphanumeric characters preceded by MAC. The
following illustration shows a sample bar code label.
MAC Address
Serial Number
T10710
Continued on next page
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Telephone Service: Before You Begin, Continued
Selecting a Location for Your Modem
You should work with your cable telephony service provider to choose the best
location for your cable modem. Consider these recommendations:
• Choose a location close to your computer if you will also use the cable modem for
high-speed Internet service.
• Choose a location that is near an existing RF coaxial connection to eliminate the
need for an additional RF coaxial outlet.
• Choose a location for the cable modem that is adjacent to your telephone
equipment if you are using only one or two pieces of telephone equipment.
Note: If you are using the cable modem to provide service to several telephones, a
professional installer can connect the cable modem to your existing home
telephone wiring. To minimize changes to the home telephone wiring, you may
want to locate the cable modem near an existing telephone outlet. See Install the
Cable Modem to Provide Telephone Service, later in this guide for further
instructions.
• Choose a location that is relatively protected from accidental disturbance or harm,
such as a closet, basement, or other protected area.
• Choose a location so that there is plenty of room to guide the cables away from the
modem without straining or crimping them.
• Airflow around the cable modem should not be restricted.
• Read this user’s guide thoroughly before installing the cable modem.
34
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4004041 Rev B
Telephone Service: Telephone Requirements
Introduction
This section provides hardware and software requirements for utilizing your cable
modem for telephone service.
Number of Telephone Devices
The RJ-11 telephone-style connectors on the cable modem can each provide
telephone service to multiple telephones, fax machines, and analog modems. The
maximum number of telephone devices connected to each RJ-11 port is limited by
the total Ringing Load of the telephone devices that are connected. Many telephone
devices are marked with a Ringer Equivalent Number (REN). Each telephone port
on the cable modem can support up to a 5 REN load. The sum of the REN load on all
of the telephone devices attached to each port must not exceed 5 REN.
Telephone Device Types
You can use telephone devices that are not labeled with a REN number, but the
maximum number of attached telephone devices cannot be accurately calculated.
With telephone devices that are not labeled, each device should be connected and
the ring signal should be tested before adding additional devices. If too many
telephone devices are attached and the ring signal can no longer be heard, telephone
devices should be removed until the ring signal works properly.
Telephones, fax machines, and other telephone devices should use the center 2 pins
of the RJ-11 connectors to connect to the cable modem telephone ports. Some
telephones use other pins on the RJ-11 connectors and require adapters in order to
work.
Dialing Requirements
All your telephones should be set to use DTMF dialing. Pulse dialing is typically not
enabled by your local provider.
Telephone Wiring Requirements
The cable modem is designed to support interior telephone wiring. The maximum
distance from the unit to the most distant telephone device must not exceed 1000 feet
(300 meters). Use 26-gauge twisted-pair, or larger, telephone wiring.
Important: Connection to an existing or a new permanently installed home
telephone wiring network must be done by a qualified installer.
4004041 Rev B
WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide
35
Telephone Service: Using the Battery Pack (Optional)
Introduction
Your modem may include rechargeable Lithium-Ion battery back to provide
stand-by operation in the event of an AC power failure. You can replace the battery
pack without the use of any tools.
WARNING:
There is danger of explosion if the battery is mishandled or incorrectly replaced.
Replace only with the same type of WebSTAR battery. Do not disassemble it or
attempt to recharge it outside the system. Do not crush, puncture, dispose of in
a fire, short external contacts, or expose to water or other liquids. Dispose of the
battery in accordance with local regulations and instructions from your cable
service provider.
Installing the Battery Pack
If your unit includes a battery pack, it may have been shipped with a foam separator
between the modem and the battery pack. If so, complete the following steps to
install the battery pack.
1.
Remove and discard the packing material between the modem and the
battery pack.
2.
Carefully but firmly slide the modem to the left, into battery pack.
Continued on next page
36
WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide
4004041 Rev B
Telephone Service: Using the Battery Pack (Optional), Continued
3.
On the right side of the modem is a slide switch marked Lock and Unlock.
Slide the switch to the Lock position.
4.
Continue installing the modem, using the other procedures in this guide.
Charging the Battery Pack
The battery begins to charge automatically as soon as you attach the modem to the
battery pack and connect the 15VDC power supply to the back panel of the modem.
When you first plug in the modem, the AC POWER indicator illuminates.
It may take as much as 24 hours for the battery pack to charge fully.
Replacing the Battery Pack
Under normal circumstances, the battery pack should last for several years. The
REPLACE BATTERY indicator illuminates to indicate that the battery should be
replaced soon. Contact your cable system operator to obtain a replacement battery
and for disposal instructions.
Continued on next page
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Telephone Service: Using the Battery Pack (Optional), Continued
Using the Modem Without a Battery Pack
If you want, you can choose to use the modem without a battery pack. To remove
the battery pack, follow these steps.
1.
Slide the Lock/Unlock switch to the Unlock position.
2.
Carefully but firmly slide the modem away from the battery pack.
3.
Attach the modem foot to the modem by aligning the prong on the foot with
the hole on the bottom of the modem.
You can now use the foot to support the modem vertically, or you can install
the modem horizontally.
Continued on next page
38
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Telephone Service: Using the Battery Pack (Optional), Continued
Adding a Battery Pack
You may still be able to use a battery pack, even if one was
not included with your modem. To determine if you can
use a battery pack with your modem, look at the bottom of
the modem. If your modem has a ten-pronged connector
socket, you can add a battery pack to your modem.
To add a battery pack to your modem, you must first
remove the foot.
1.
Rotate the foot on your modem counter-clockwise
to the third click.
2.
Gently but firmly lift the foot out of the hole on the
bottom of the modem.
Important: Be sure that the foot is aligned as shown
before you try to remove it from the modem.
Otherwise, you may break the prong on the modem
foot.
3.
4004041 Rev B
T11068
Attach the modem to the battery pack using the procedures described in
Installing the Battery Pack, earlier in this section.
WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide
39
Telephone Service: Mount the Battery Pack on a Wall
Mounting Illustrations
You can mount the optional battery pack for the DPX2203 on a wall using two wall
anchors, two screws, and the mounting slots on the bottom of the unit. The modem
can be mounted vertically or horizontally as shown in the following illustrations.
WARNING:
There is danger of explosion if the battery is mishandled or incorrectly replaced.
Do not crush, puncture, or use excessive force in handling the battery. Do not
dispose of in a fire or expose to water or other liquids.
Vertical Mounting
Mounting
Screws
Concrete,
Wood, or
Drywall
Mounting
Holes
1/4 in.
(0.65 cm)
Screw
T11114
Horizontal Mounting
Mounting
Screws
Mounting
Holes
Concrete,
Wood, or
Drywall
1/4 in.
(0.65 cm)
Screw
T11115
Continued on next page
40
WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide
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Telephone Service: Mount the Battery Pack on a Wall, Continued
Before You Begin
Before you begin, choose an appropriate mounting place. The wall can be made of
cement, wood, or drywall. The mounting location should be free of obstructions on
all sides, and the cables should be able to easily reach the cable modem without
strain. Leave sufficient clearance between the bottom of the cable modem, and any
flooring or shelving underneath, to allow access to cabling. In addition, leave enough
slack in all cables so that the cable modem can be removed for any required
maintenance without disconnecting the cables. Also, verify that you have the
following items:
• Two wall anchors for #8 x 1 inch screws
• Two #8 x 1 inch pan head sheet metal screws
• Drill with a 3/16-in. wood or masonry bit
Using the Wall-Mounting Template
The following page shows the wall-mounting template. Copy this page and use that
copy of the wall-mounting template to mark the mounting screw locations.
Important: Use the mounting slots labeled “A” on the template for vertical
mounting, or use the mounting slots labeled “B” on the template for horizontal
mounting.
Continued on next page
4004041 Rev B
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Telephone Service: Mount the Battery Pack on a Wall, Continued
Battery Backup Wall Mount Illustration
4" 101.6 mm
1.25"
A
31.75 mm
.25"
A
6.35 mm
Mounting Slot
B
.50"
12.7 mm
.50"
12.7 mm
Mounting
Slot
Mounting
Slot
6"
152.4 mm
Not Drawn
To Scale
Mounting
Slot
.25"
6.35 mm
B
.50"
12.7 mm
.50"
12.7 mm
T11112
Continued on next page
42
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Telephone Service: Mount the Battery Pack on a Wall, Continued
Wall Mounting Instructions
Complete these steps to mount the battery pack to the wall.
1.
Using a drill with a 3/16-in. bit, drill two holes in the wall as follows:
•
To mount the cable modem vertically, drill the holes at the same height
and 4 inches apart.
•
To mount the cable modem horizontally, drill the holes at the same height
and 6 inches apart.
Note: The graphic on page 42 illustrates the location of the mounting holes
on the back of the battery pack.
2.
Are you mounting the battery pack into a drywall or concrete surface where a
wooden stud is not available?
•
If yes, drive the anchor bolts into the wall, and install the mounting
screws into the anchor bolts leaving a gap of about 1/4-in. between the
screw head and the wall. Then, go to step 4.
•
If no, go to step 3.
3.
Install the mounting screws into the wall leaving a gap of about 1/4-in.
between the screw head and the wall. Then, go to step 4.
4.
Verify that no cables or wires are connected to the battery pack or to the cable
modem.
5.
Lift the cable modem into position. Slip the large end of both mounting slots
(located in the back of the battery pack) over the mounting screws, then slide
the battery pack down until the narrow end of the keyhole slot contacts the
screw shaft.
Important: Verify that the mounting screws securely support the battery
pack and modem before you release the unit.
6.
4004041 Rev B
Go to Telephone Service: Install the Cable Modem, next in this chapter.
WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide
43
Telephone Service: Install the Cable Modem
Introduction
The cable modem can be used to provide telephone service for one or two telephone
lines. This section describes how to connect a single telephone, fax machine, analog
telephone modem, or other telephone device to each telephone port on the cable
modem.
Important: Connecting the cable modem permanently to the installed home
telephone wiring is not covered by this document.
Installing the Cable Modem to Provide Telephone Service
Heed the following warnings and caution, and then follow the subsequent
installation procedures to ensure proper cable modem installation and configuration
for providing telephone service.
WARNING:
•
Telephone connections to an installed home telephone wiring network must
be done by a qualified installer. The cable telephone service provider may
offer professional installation and connection to the home telephone wiring
network. A fee may be charged for this service.
•
Hazardous electrical voltages can exist on the telephone ports on the cable
modem and can be present on any connected wiring. Telephone wiring and
connections must be properly insulated to prevent electrical shock.
Disconnect power from the cable modem before attempting to modify any
connected telephone wiring.
•
To avoid personal injury, follow the steps on page 46 in the exact order
shown.
CAUTION: To prevent possible damage to equipment, disconnect any
other telephone service before connecting your cable modem to the same wires.
Continued on next page
44
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Telephone Service: Install the Cable Modem, Continued
Installation Diagram
The following diagram illustrates one of the various connection options that are
available to you.
RF
Cable
INFO
A/B
POWER
LINE 1
GUIDE
LINE 2
MENU
USB
VOL+
CHñ
POWER
ETHERNET
CH+
VOLñ
TELEPHONY
Cable-Ready TV,
VCR, or Set-Top
Converter
BYPASS
Power Supply
RESET
Cable
Splitter
12 VDC
Power
Supply
Home Telephone Wiring
Line 2
RF
Cables
Home Telephone Wiring
Line 1
CABLE
PC
Ethernet
Cable
T10703
Note: Professional installation may be available. Contact your local cable service
provider for further assistance.
Continued on next page
4004041 Rev B
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Telephone Service: Install the Cable Modem, Continued
Installing the Cable Modem
Follow these steps to install the cable modem to provide telephone service.
1.
Connect a telephone, fax machine, or analog modem to each of the
appropriate RJ-11 ports on the cable modem.
Notes:
•
The cable modem provides one line of telephone service on each of the
RJ-11 connectors.
•
Service must be set up and enabled by the cable telephone service
provider.
•
The two center conductors (pins 3 and 4) on the RJ-11 connector provide
electrical connections to directly attached telephone devices or to a
permanently installed in-home telephone wiring network.
•
The telephone port labeled Line 1 also supports multi-line telephone
devices. Line 1 is supported on pins 3 and 4, and Line 2 is supported on
pins 2 and 5.
•
The use of telephones that require electrical connections to other RJ-11
pins requires an adapter.
2.
After all telephone connections are complete, insert the AC power adapter
cord into the DC power connector on the back of the cable modem, and then
plug the power adapter into an AC power source.
3.
Connect the active RF coaxial cable to the CABLE IN connector on the back of
the cable modem.
Note: Use an optional cable signal splitter to add a TV, a DHCT or set-top
converter, or a VCR.
4.
The cable modem begins an automatic search to locate and sign on to the
network that provides the telephone service.
Note: This process may take up to 5 minutes. The modem will be ready for
use when the CABLE light on the front panel stops blinking and illuminates
continuously.
5.
Test your telephone service by lifting the receiver of each attached telephone
to verify that dial tone can be heard and that you can make and receive
telephone calls.
Note: This process may take several minutes. The Line 1 or the Line 2 front
panel light illuminates when the attached device is “off the hook.”
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Telephone Service: Frequently Asked Questions
Introduction
This section provides answers to frequently asked questions regarding cable modem
telephone service. For questions about cable modem internet service, see Internet
Service: Frequently Asked Questions, earlier in this guide.
Frequently Asked Questions
Q. What if I don't subscribe to telephone service from my cable operator, can I still use the
cable modem to make and receive phone calls?
A. No. Telephone service is enabled for each telephone port on the cable modem by
the cable telephone service provider. Contact your cable telephone service provider
to get telephone service through the cable modem.
Q. How do I arrange for installation?
A. Professional installation from your cable service provider may be provided. A
professional installer can connect the telephone service to your existing telephone
wiring in your home or install new wiring if needed. Professional installation also
ensures proper cable connection to the modem and to your PC, and ensures proper
configuration of all hardware and software settings. Contact your cable telephone
service provider for more information about installation.
Q. Can I use my existing phone number with the cable modem?
A. Telephone numbers are portable in some areas. Contact your telephone service
provider for more information about using an existing telephone number.
Q. Do I automatically receive high-speed Internet service with the cable modem?
A. Your cable modem may be used to provide telephone service, high-speed
Internet service, or both services. Your cable service provider enables Internet
service. Contact your cable service provider for more information if you are not
currently subscribing to Internet service.
Q. How many telephones can I connect?
A. The RJ-11 telephone-style connectors on the cable modem can each provide
telephone service to multiple telephones, fax machines, and analog modems. The
maximum number of telephone devices connected to each RJ-11 port is limited by
the total Ringing Load of the telephone devices that are connected. Many telephone
devices are marked with a Ringer Equivalent Number (REN). Each telephone port
on the cable modem can support up to a 5 REN load. The sum of the REN load on all
of the telephone devices attached to each port must not exceed 5 REN.
Q. Can I surf the Internet and make telephone calls at the same time?
A. Absolutely! Telephone service is provided separately from Internet data services.
Internet surfing and other data services do not affect the quality of your telephone
calls. If these services are enabled by your cable service provider, you can make
telephone calls and surf the net at the same time.
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Telephone Service: Troubleshooting
Common Troubleshooting Suggestions
The modem does not register a cable connection.
• The modem works with a standard, 75-ohm, RF coaxial cable. If you are using a
different cable, your cable modem will not function properly. Contact your cable
service provider to determine whether you are using the correct cable.
There is no dial tone when I lift the telephone handset.
• Your telephone service may not be enabled from your cable telephone service
provider. Contact your cable telephone service provider for more information.
• Your telephone wiring may be connected to the wrong RJ-11 port on the cable
modem. The cable modem has two telephone ports. Verify that you are connected
to the correct telephone port.
• There may be a problem with your home telephone wiring. Use a telephone and
connect directly to the same RJ-11 port on the back of the unit. If the dial tone is
working here but does not work at other locations in the home, a professional may
need to diagnose and repair a problem with your telephone wiring.
• There may be a problem with your telephone set. Use a different telephone set
and listen to hear dial tone.
Check and Correct
If your cable modem does not operate as expected, the following tips may help. If
you need further assistance, contact your cable service provider.
• Verify that the plug to your cable modem AC adapter is properly inserted into an
electrical outlet.
• Verify that your cable modem AC adapter is not plugged into an electrical outlet
that is controlled by a wall switch. If a wall switch controls the electrical outlet,
make sure the switch is in the ON position.
• Verify that the POWER and CABLE lights on the front panel of your cable modem
are on.
• Verify that all cables are properly connected, and that you are using the correct
cables.
• Verify that your cable service is active and that it supports two-way service.
• Verify that you have called your cable service provider and given them the serial
number and MAC address of your cable modem, if your cable service provider
requests this information.
• If you are using a cable signal splitter so that you can connect the cable modem to
other devices, remove the splitter and reconnect the cables so that the cable
modem is connected directly to the cable input. If the cable modem now functions
properly, the cable signal splitter may be defective and may need to be replaced.
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Notices
Trademarks
Scientific-Atlanta and the Scientific-Atlanta ARCs logo are registered trademarks of
Scientific-Atlanta, Inc. WebSTAR, DPX2203, EPX2203, and “Bringing the Interactive
Experience Home” are trademarks of Scientific-Atlanta, Inc.
Other trademarks listed herein are the property of their respective owners.
Disclaimer
Scientific-Atlanta, Inc. assumes no responsibility for errors or omissions that may
appear in this guide. Scientific-Atlanta reserves the right to change this guide at any
time without notice.
Documentation Copyright Notice
© 2004 Scientific-Atlanta, Inc. All rights reserved.
Printed in the United States of America.
Information in this document is subject to change without notice. No part of this
document may be reproduced in any form without the express written permission of
Scientific-Atlanta, Inc.
Software Use Notice
The software described in this document is copyrighted and furnished to you under
a license agreement. You may only use or copy this software in accordance with the
terms of your license agreement.
Firmware Use Notice
The firmware in this equipment is copyrighted. You may only use the firmware in
the equipment in which it is provided. Any reproduction or distribution of this
firmware or any portion of it, without express written consent is prohibited.
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FCC Compliance
United States FCC Compliance
Note: This device has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against such interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy. If not
installed and used in accordance with the instructions, it may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment OFF and ON, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the cable company or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by Scientific-Atlanta could
void the user’s authority to operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below is a
requirement of the FCC and is intended to supply you with information regarding
the FCC approval of this device. The phone numbers listed are for FCC-related questions
only and not intended for questions regarding the connection or operation for this device.
Please contact your cable service provider for any questions you may have regarding the
operation or installation of this device.
FCC Declaration of Conformity
This device complies with Part 15 of FCC Rules. Operation is subject to the following
two conditions: 1) the device may not cause harmful interference, and 2) the device
must accept any interference received, including interference that may cause
undesired operation.
WebSTAR Cable Modem
Models DPX2203 and EPX2203
Scientific-Atlanta, Inc.
5030 Sugarloaf Parkway
Lawrenceville, Georgia 30044 USA
Telephone: 770-236-1077
Continued on next page
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FCC Compliance, Continued
Canada EMI Regulation
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.
FCC Part 68
The Federal Communications Commission (FCC) of the United States restricts
specific uses of modems, and places registration responsibilities on both the
manufacturer and the individual user.
1.
The modem may not be connected to a party line or to a coin-operated
telephone.
2.
The modem manufacturer must make any repairs to the modem to maintain
valid FCC registration.
3.
Notification to the telephone company is no longer required prior to
connecting registered equipment, but upon request from the telephone
company, the user shall tell the telephone company which line the equipment
is connected to as well as the registration number and ringer equivalence
number of the registered protective circuitry. FCC information is printed on a
label on the bottom of the modem.
Continued on next page
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FCC Compliance, Continued
IC (Industry Canada) Notice
Notice: The Industry Canada (formerly Canadian Department of Communications)
label identifies certified equipment. This certification means that the equipment
meets certain telecommunications network protective, operational, and safety
requirements. The department does not guarantee the equipment will operate to the
user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be
connected to the facilities of the local telecommunications company. The equipment
must also be installed using an acceptable method of connection. In some cases, the
company’s inside wiring associated with a single-line individual service may be
extended by means of a certified connector assembly (telephone extension cord). The
customer should be aware that compliance with the above conditions may not
prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian
maintenance facility designated by the supplier. Any repairs or alterations made by
the user may give the telecommunications company cause to request the user to
disconnect the equipment. Users should ensure for their own protection that the
electrical ground connections of the power utility, telephone lines and internal
metallic water pipe system, if present, are connected together. This precaution may
be particularly important in rural areas.
CAUTION:
Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician, as
appropriate.
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For Information
If You Need Technical Assistance
If you need technical assistance, contact your cable service provider.
© 2004 Scientific-Atlanta, Inc. All rights reserved.
4004041 Rev B
WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide
53
Scientific-Atlanta, Inc.
5030 Sugarloaf Parkway, Box 465447
Lawrenceville, GA 30042
770.236.5000
www.scientificatlanta.com
This document includes various trademarks of Scientific-Atlanta, Inc. Please see the Notices section of this
document for a list of the Scientific-Atlanta trademarks used in this document. All other trademarks shown
are trademarks of their respective owners.
Product and service availability is subject to change without notice.
© 2004 by Scientific-Atlanta, Inc. All rights reserved.
June 2004 Printed in USA
Part Number 4004041 Rev B