INSTALLATION,OPERATION & MAINTENANCE
Woodson Griddle – WGDAxx
WOODSON GRIDDLE & LARGE GRIDDLE
Models WGDA50 & WGDA60
FEATURES
Large flat surfaced fryer for burgers, bacon, eggs, steaks etc.
8mm thick cast steel hot plate – 520mm x 330mm (WGDA50) or 670mm x 484mm (WGDA60)
Removable grease drain drawer
Thermostat control and pilot light to indicate power on
Stainless steel construction
Capacity for 8 x 7 oz steak (WGDA50) or 14x 7 oz steaks (WGDA60)
Due to continuous product research and development, the information contained herein is subject to change without notice
Tel: 1300 79 1954 Web: www.stoddart.com.au
Email: fse@stoddart.com.au
INSTALLATION,OPERATION & MAINTENANCE
Woodson Griddle – WGDAxx
Table of Contents
General Recommendations .................................................................................3
General Safety ................................................................................................................... 3
Service .................................................................................................................. 3
Sharp Edges .......................................................................................................... 3
Power Cables......................................................................................................... 3
Introduction....................................................................................................................... 4
Product Overview................................................................................................... 4
Specifications..................................................................................................................... 5
Technical Specifications.......................................................................................... 5
Technical/Connection Diagram................................................................................ 6
WDGA50 ............................................................................................................... 6
WGDA60 ............................................................................................................... 7
Installation ........................................................................................................8
Installation ........................................................................................................9
General Precautions ........................................................................................................... 9
Setting Up ....................................................................................................................... 10
Handling.............................................................................................................. 10
Site Preparation ................................................................................................... 10
Unpacking ........................................................................................................... 10
First Time Operation ............................................................................................ 10
Electrical Connection ........................................................................................................ 11
Operation ........................................................................................................ 12
General Recommendations ............................................................................................... 12
Operating Instructions...................................................................................................... 13
Operation ............................................................................................................ 13
After Hours.......................................................................................................... 13
Cleaning Procedure .......................................................................................................... 13
Grill Plate............................................................................................................. 13
Grease Drawer..................................................................................................... 13
External Surfaces ................................................................................................. 13
Maintenance .................................................................................................... 15
Routines.......................................................................................................................... 15
Schedules............................................................................................................ 15
Log Books ........................................................................................................... 15
Inspection ........................................................................................................... 15
Faults.................................................................................................................. 15
Stainless Steel Protection.................................................................................................. 16
Cleaning .............................................................................................................. 16
Corrosion Protection............................................................................................. 16
Surface Finish ...................................................................................................... 16
Water Damage ................................................................................................................ 17
Information ......................................................................................................... 17
Access to Electrical Wiring and Mechanical Parts .................................................... 17
Replacements .................................................................................................................. 18
Electrical Parts ..................................................................................................... 18
Mechanical Parts .................................................................................................. 18
Servicing and Replacement Information Line ..................................................................... 18
Troubleshooting ............................................................................................... 19
Due to continuous product research and development, the information contained herein is subject to change without notice
Tel: 1300 79 1954 Web: www.stoddart.com.au
Page 1
Email: fse@stoddart.com.au
INSTALLATION,OPERATION & MAINTENANCE
Woodson Griddle – WGDAxx
Electrical Diagrams........................................................................................... 20
WGDA50 ............................................................................................................. 20
WGDA60 ............................................................................................................. 21
Spare Parts/ Assembly Diagram ........................................................................ 22
WGDA50 ............................................................................................................. 22
WGDA60 ............................................................................................................. 23
Warranty ......................................................................................................... 24
Appendix 1 – Australian Warranty and Importer/Distributor Contact Details......................... 24
Australian Warranty Policy & Procedure ............................................................................. 24
WARRANTY REQUEST FORM ............................................................................................ 26
Due to continuous product research and development, the information contained herein is subject to change without notice
Tel: 1300 79 1954 Web: www.stoddart.com.au
Page 2
Email: fse@stoddart.com.au
INSTALLATION,OPERATION & MAINTENANCE
Woodson Griddle – WGDAxx
General Recommendations
ATTENTION
Carefully read this instruction booklet, as it contains important advice for safe installation, operation and
maintenance. Keep this booklet on hand in a safe place for future reference by other operators or service
technicians.
Do not store or use gasoline or other flammable vapours or liquids in the vicinity of this or any other appliance.
Qualified personnel, specifically trained in the following instructions, can perform installation and service of the
machine:
Disclaimer:
The manufacturer cannot be held responsible or liable for any injuries or damages
of any kind occurred to persons, appliances or others, due to lack of conformity
with the instructions indicated in this documentation.
The manufacturer also cannot be held responsible or liable for abuse, misuse and
lack of conformity with the instructions indicated in this documentation in regards
to installation, un-installation, operation, servicing or maintenance.
All appliances made by the manufacturer are delivered assembled and ready to
install. Any installation, un-installation, servicing, maintenance and access or
removal of any parts, panels or safety barriers that is not permitted, does not
comply in accordance to this documentation, or not performed by a TRAINED AND
AUTHORISED SPECIALISTS will result in the IMMEDIATE LOSS OF THE
WARRANTY.
The manufacturer cannot be held responsible or liable for any unauthorized
modifications. All modifications must be approved by the manufacturer in writing
before initiating. All modifications or works performed to this appliance must be
performed at all times by a TRAINED AND AUTHORISED SPECIALISTS.
General Safety
Service
Stoddart, one of our agents, or a similarly qualified person(s) should carry out any and all repairs, maintenance
and services. Any repair person(s) should be instructed to read the safety warnings within this manual before
commencing work on these units.
Do not remove any cover panels that may be on the appliance.
Sharp Edges
Steel cutting processes such as those used in the construction of this appliance result in sharp edges. Whilst any
such edges are removed to the best of our ability it is always wise to take care when contacting any edge.
Particular care should be taken to avoid contact with any steel edge, and warnings should be given in regards to
the danger of such contact to any repair or maintenance person(s) prior to commencement of any servicing.
Power Cables
Ensure that any damaged power cord is replaced before further use.
Due to continuous product research and development, the information contained herein is subject to change without notice
Tel: 1300 79 1954 Web: www.stoddart.com.au
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INSTALLATION,OPERATION & MAINTENANCE
Woodson Griddle – WGDAxx
Introduction
The Woodson Griddle and Large Griddle have been specifically designed to meet the rigorous demands of a busy
food service operation. The Woodson WGDA50 and WGDA60 are ideal for frying foods such as burgers, bacon,
eggs, steaks etc.
Each Woodson Griddle and Large Griddle has been assembled and tested according to Stoddart’s strict quality
standards.
Product Overview
Configuration may vary according to model.
Side Protectors
Frying Plate
Rubber Feet
Thermostat Knob
Pilot Light
Due to continuous product research and development, the information contained herein is subject to change without notice
Tel: 1300 79 1954 Web: www.stoddart.com.au
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INSTALLATION,OPERATION & MAINTENANCE
Woodson Griddle – WGDAxx
Specifications
Technical Specifications
SPECIFICATIONS
Model
WGDA50
WGDA60
Height
Width
Depth
Voltage
Power
Connection
Amps
Plate size
236mm
525mm
452mm
240V
2400W
10A Plug and Lead
10A
523mm x 337mm
Temperature
285°C thermostat
236mm
672mm
599mm
240V
4800W
20A Plug and Lead
20A
670mm x 484mm
2 x 285°C thermostats (1 per
element)
SHIPPING
Height
Width
Depth
400mm
700mm
600mm
400mm
900mm
750mm
Due to continuous product research and development, the information contained herein is subject to change without notice
Tel: 1300 79 1954 Web: www.stoddart.com.au
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INSTALLATION,OPERATION & MAINTENANCE
Woodson Griddle – WGDAxx
Technical/Connection Diagram
WDGA50
Due to continuous product research and development, the information contained herein is subject to change without notice
Tel: 1300 79 1954 Web: www.stoddart.com.au
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INSTALLATION,OPERATION & MAINTENANCE
Woodson Griddle – WGDAxx
WGDA60
Due to continuous product research and development, the information contained herein is subject to change without notice
Tel: 1300 79 1954 Web: www.stoddart.com.au
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INSTALLATION,OPERATION & MAINTENANCE
Woodson Griddle – WGDAxx
Rating Plate
The rating plate of the appliance contains identification and technical data and is located on the unit as shown
below.
Sample Only
Due to continuous product research and development, the information contained herein is subject to change without notice
Tel: 1300 79 1954 Web: www.stoddart.com.au
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INSTALLATION,OPERATION & MAINTENANCE
Woodson Griddle – WGDAxx
Installation
General Precautions
Improper installation, adjustment, alteration, service or maintenance can cause property damage, injury or death.
•
Read the installation, operating and maintenance instructions thoroughly before installation, maintenance
or servicing this equipment
•
Do NOT use this appliance for other than its intended use.
•
Do NOT store explosive substances such as aerosol cans with a flammable propellant in or near this
appliance.
•
Regulations require that all units be installed to the appropriate Australian standards.
•
Regulations require that authorised persons carry out all electrical work.
•
Only use this appliance with voltage specified on the rating label.
•
Be careful not to touch moving parts.
WARNING!
Installation must comply with local electrical and health & safety requirements.
Improper installation, adjustment, alteration, service or maintenance can cause
property damage, injury or death.
ATTENTION
Ensure that a trained person installs this machine.
Ensure the customer is trained on how to use the machine.
Ensure the customer is given the manual
Due to continuous product research and development, the information contained herein is subject to change without notice
Tel: 1300 79 1954 Web: www.stoddart.com.au
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INSTALLATION,OPERATION & MAINTENANCE
Woodson Griddle – WGDAxx
Setting Up
Handling
•
Use suitable means to move the appliance: eg. A lift truck or fork pallet trucks (the forks should
reach more than halfway beneath the appliance).
Site Preparation
•
Ensure the site is level and properly cleaned.
•
The Griddle is to be placed on a suitable bench or worktop, at a comfortable working height. (850mm –
900mm)
•
Ensure the Griddle is placed on a level, stable work surface, away from other heat, water or grease
emitting devices.
•
Allow an air gap between the machine and other objects or surfaces. We recommend a minimum gap of
100mm for normal operational use (if the machine is near any heat sensitive material we suggest you
allow additional space). Please consult national and local standards to ensure that your machine is
positioned in accordance with any existing requirement.
The Griddle is supplied with 4 rubber feet to reduce slip.
•
Unpacking
•
Check the machine for damage before, during and after unpacking. If machine is damaged, contact the
dealer. Should any item have physical damage, report the details to the freight company and to the agent
responsible for the despatch within seven (7) days of receipt. No claims will be accepted or processed
after this period.
•
Wear protective gloves to unpack the appliance from the box.
•
The unit is supplied fully assembled.
•
Remove all protective plastic film, tapes, ties and packers before installing and operating. Clean
off any glue residue left over from the protective plastic film.
•
Wipe all surfaces with a clean, sanitised cloth.
First Time Operation
•
Read the complete instruction manual before proceeding.
•
Plug the unit into a power source. Ensure the electrical cable is not damaged and does not hang over the
counter, and the “ON/OFF” button is set to the “OFF” position.
•
Your griddle is ready to use.
Due to continuous product research and development, the information contained herein is subject to change without notice
Tel: 1300 79 1954 Web: www.stoddart.com.au
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Email: fse@stoddart.com.au
INSTALLATION,OPERATION & MAINTENANCE
Woodson Griddle – WGDAxx
Electrical Connection
WARNING!
This machine must be installed in accordance with AS/NZS 60335.1
Information
•
The electrical supply shall comply with the rating plate data.
•
The WGDA50 is supplied with a 10Amp plug and lead. The WGDA60 is supplied with a 20Amp plug and
lead.
•
Ensure that machine is connected to a power point with compatible power rating.
•
The machine must be plugged directly into the power outlet. The use of extension leads or power boards
are not to be used.
•
The equipment should be earthed according to local electrical codes to prevent the possibility of electrical
shock. It requires an earthed receptacle with separate electrical lines, protected by fuses or circuit
breaker of the proper rating.
•
If the supply cord is damaged, it MUST be replaced by the manufacturer, its service agent or similarly
qualified persons in order to avoid a hazard. Power cable cannot be stretched kinked, pressed, during
normal operation, service or anytime
WARNING!
Some procedures in this manual require the power to the equipment to be turned off and
isolated. Turn the power OFF at the power point and unplug the power supply lead by the
plug body. If the power point is not readily accessible turn the equipment off at the isolation
switch or the circuit breaker in the switchboard. Attach a yellow “CAUTION-DO NOT
OPERATE” tag. This must be performed where relevant unless the procedures specify
otherwise.
FAILURE TO DO SO MAY RESULT IN ELECTRIC SHOCK.
Due to continuous product research and development, the information contained herein is subject to change without notice
Tel: 1300 79 1954 Web: www.stoddart.com.au
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INSTALLATION,OPERATION & MAINTENANCE
Woodson Griddle – WGDAxx
Operation
General Recommendations
When using any electrical appliance, safety precautions should always be observed.
Our appliances have been designed to give high performance. Hence, the appliance must be used exclusively for
the purpose for which it has been designed.
Read these instrucitons carefully and retain for future reference
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
All units MUST be installed according to the procedures stated in the installation section of this manual.
This appliance should not be operated by person/s (including children) with reduced physical, sensory or
mental capabilities, or lack of experience or knowledge, unless they have been given supervision or
instruction concerning the safe use of the appliance by person/s responsible for their safety.
In the case of new personnel, training is to be provided in advance.
Do NOT use this appliance for any other purpose than its intended use.
Do NOT store explosive substances such as aerosol cans with a flammable propellant in or near this
appliance.
The surfaces of this unit are HOT when in operation. Signage should be displayed for personnel and
customers.
Keep fingers out of "pinch point" areas. Clearances between the doors, pans and panels are necessarily
small.
This unit is NOT waterproof. Do NOT use jet sprays or hoses to the exterior of the appliance.
If the power supply cord becomes damaged, it must be replaced by the manufacturer, an authorised
service agent or similarly qualified persons to avoid a hazard.
Do NOT use machine if power supply cord is damaged.
Be careful not to touch moving parts.
Do NOT use sharp objects to activate controls.
If any fault is detected, disconnect the unit from the mains and call the service agent.
Do NOT use the unit in an explosive atmosphere.
Avoid exposure to direct heat and/or humidity sources.
The manufacturer declines any liability for damages to persons and/or things due and to an
improper/wrong and/or unreasonable use of the machine.
Due to continuous product research and development, the information contained herein is subject to change without notice
Tel: 1300 79 1954 Web: www.stoddart.com.au
Page 12
Email: fse@stoddart.com.au
INSTALLATION,OPERATION & MAINTENANCE
Woodson Griddle – WGDAxx
Operating Instructions
Operation
This Griddle has full stainless steel construction. The grill plate is pre-greased with animal fat. It is operated by
thermostat that is located on the front of the appliance. Exact cooking times and temperatures vary for different
cooking conditions and therefore experimentation is essential. The following basic guide should be followed.
•
Turn thermostat knob to the desired setting to operate.
•
Allow time for the plate to reach the desired temperature.
•
Return thermostat knob to the “0” or “OFF” position at the end of use.
NOTE!
WGDA60 has two thermostats for individual control of the left and right elements
which corresponds to the left and right sides of the cooking plate.
After Hours
•
The unit MUST be switched OFF.
Cleaning Procedure
Regular cleaning is essential to the longevity of the product and as a result the following procedures must be
undertaken daily. Before commencing the cleaning procedure, ensure that the appliance is disconnected from the
power source and has completely cooled down prior to cleaning.
Grill Plate
•
The grill plate should be kept clean at all times, free from carbon and burnt materials.
•
Clean the grill plate with a spatula or grill stone to the original appearance for faster cooking
Grease Drawer
•
Wash and thoroughly dry the grease drawer
External Surfaces
•
Clean the stainless steel and metal parts with warm (not hot) soapy water and a sponge.
•
Rinsed the stainless steel and metal parts with clean, fresh water.
•
After cleaning, thoroughly wipe the stainless steel and metal parts dry with a soft cloth. Do NOT let water
pool on the unit. Check crevices and folds.
WARNING!
The external surfaces of this unit are NOT waterproof, do NOT hose or immerse the
unit in water or allow the ingress of water into the interior of the machine or any
electrical components
CAUTION!
DO NOT spray Stainless Cleaner onto the cooking surface.
Due to continuous product research and development, the information contained herein is subject to change without notice
Tel: 1300 79 1954 Web: www.stoddart.com.au
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INSTALLATION,OPERATION & MAINTENANCE
Woodson Griddle – WGDAxx
CAUTION!
DO NOT use Steel Wool or other abrasive cleaners.
NOTE!
Some cleaning agents can damage stainless steel. For this reason we recommend
cleaning with soapy water. Woodson do not take any responsibility for damage
caused by the use of inappropriate cleaning agents.
In some areas, particularly seaside environments, stainless steel can be subject to
surface discolouration or “tea staining”. This can be removed with an appropriate
cleaning agent which contains 10% sodium citrate. Ask your supplier of cleaning
chemicals for a suitable brand.
Due to continuous product research and development, the information contained herein is subject to change without notice
Tel: 1300 79 1954 Web: www.stoddart.com.au
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INSTALLATION,OPERATION & MAINTENANCE
Woodson Griddle – WGDAxx
Maintenance
Routines
Schedules
•
To maintain optimal performance, maintenance and cleaning schedules must be regular and thorough.
•
The unit should be cleaned at the end of the every work day.
Log Books
•
Log books should be kept for all cleaning and maintenance of this unit.
Inspection
•
Surfaces should be checked at least once a week for damage or deterioration.
•
As part of the maintenance, a qualified technician MUST check the controls, mechanical parts and
electrical wiring for damage, deterioration or need of adjustment.
Faults
•
Not repairing small faults immediately can cause a complete breakdown. If any small faults occur, have
them attended to promptly by a qualified technician.
•
All faults should be reported to the distributor and manufacturer.
WARNING!
If any electrical wires are damaged, the unit must NOT be switched
ON until the parts have been fixed as injury or death can occur.
Due to continuous product research and development, the information contained herein is subject to change without notice
Tel: 1300 79 1954 Web: www.stoddart.com.au
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INSTALLATION,OPERATION & MAINTENANCE
Woodson Griddle – WGDAxx
Stainless Steel Protection
Cleaning
•
For cleaning a stain on the surface of the stainless steel, check the cleaning section of the operation
manual.
•
All metal surfaces should be checked while cleaning for damage, scuffs or scapes as these can lead to rust
and further damage to the product.
Corrosion Protection
•
Stainless steel exhibits good resistance to corrosion however, if not properly maintained stainless steel can
rust.
•
Any sign of mild rust or corrosion should be thoroughly cleaned with warm soapy water and dried as soon
as possible.
•
NEVER use abrasive pads or cleaners for cleaning. Do not use Steel Wool.
•
Medium rust or corrosion can treated by a commercial cleaning agent that contains
citric/oxalic/nitric/phosphoric acid. Do NOT use cleaning agents with chlorides or other harsh chemicals
as this can cause corrosion. A lemon slice or a few drops few drops of lemon juice added to the water can
be used as a substitute. After treatment, wash with warm (not hot) soapy water and dry thoroughly.
•
Thoroughly wipe the surfaces dry after cleaning and do NOT let water pool on the unit. Check crevices and
folds for pooling.
•
If an abrasive product is used while cleaning, thoroughly dry the unit and leave in an open or oxidised
area for the stainless steel protective layer to replenish.
•
When using, ensure all liquids and moisture is cleaned up straight away. Food liquids such as juices from
vegetables and fruits should NOT be left on preparation surfaces.
•
Do NOT leave items on the stainless steel such as cutting boards, rubber mats and bottles.
Surface Finish
•
To protect the polish, stainless steel should be dried by wiping a dry soft cloth in the same direction as
grained polish.
•
For NON-food contact surfaces, a light oil can be wiped on the surfaces with a cloth to enhance the
stainless steel surface. Wipe in the direction of the grain.
•
Some commercial stainless stain cleaners can leave residue or film on the metal; this may trap fine
particles of food on the surface, thus deeming the surfaces not food safe.
Due to continuous product research and development, the information contained herein is subject to change without notice
Tel: 1300 79 1954 Web: www.stoddart.com.au
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INSTALLATION,OPERATION & MAINTENANCE
Woodson Griddle – WGDAxx
Water Damage
Information
•
Water damage to the electrical and mechanical parts of unit can occur through hosing on or around the
unit.
•
Improper cleaning of the unit can lead to water damage. Check the cleaning section of the operation
manual for more information.
•
If water damage occurs allow the unit to dry and ensure the unit is checked by a qualified technician
before switching the unit ON.
•
All water damage that is not due to construction or mechanical faults is not covered by warranty.
WARNING!
If any water damage occurs, the unit must NOT be switched ON.
Access to Electrical Wiring and Mechanical Parts
WARNING!
Maintenance of electrical or mechanical parts MUST be performed by a qualified
technician only
WARNING!
Switch the unit OFF at the main power supply before any maintenance or
servicing.
CAUTION!
All due care has been taken in manufacturing, but there may be SHARP EDGES
around the internal sections.
Due to continuous product research and development, the information contained herein is subject to change without notice
Tel: 1300 79 1954 Web: www.stoddart.com.au
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INSTALLATION,OPERATION & MAINTENANCE
Woodson Griddle – WGDAxx
Replacements
Electrical Parts
•
All electrical parts can be replaced by the manufacturer.
•
All electrical parts MUST be replaced by a qualified technician.
Mechanical Parts
•
All mechanical parts can be replaced by the manufacturer.
•
All mechanical parts MUST be replaced by a qualified technician.
Servicing and Replacement Information Line
All Parts
Stoddart Manufacturing:
Sales: 1300 791 954
Customer Service: 1300 307 289
Fax: (07) 3344 6166
1000
Sales: fse@stoddart.com.au
Customer Service: service@stoddart.com.au
Spare Parts: spares@stoddart.com.au
Due to continuous product research and development, the information contained herein is subject to change without notice
Tel: 1300 79 1954 Web: www.stoddart.com.au
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INSTALLATION,OPERATION & MAINTENANCE
Woodson Griddle – WGDAxx
Troubleshooting
WARNING!
Technician tasks only to be completed by qualified service people.
Check faults before calling service technician.
Task Type -
(O) = Operator
(T) = Technician Task
Problem
Possible Causes
Task
Possible Corrective Action
Not Heating
Unit not turned “on” at the
power socket.
O
Not Heating
Thermostat broken
T
Call service technician.
Too Cold
Incorrect thermostat setting
chosen
O
Choose another thermostat setting
Too Hot
Incorrect thermostat setting
chosen
O
Choose another thermostat setting
Not Heating
Element failure.
T
Test & replace the element(s) if necessary.
Food is cooked
unevenly
Incorrect thermostat setting
O
Choose appropriate setting
Not Heating
Pilot light is broken
T
Call service technician.
Ensure that the unit is plugged in correctly
Due to continuous product research and development, the information contained herein is subject to change without notice
Tel: 1300 79 1954 Web: www.stoddart.com.au
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INSTALLATION,OPERATION & MAINTENANCE
Woodson Griddle – WGDAxx
Electrical Diagrams
WGDA50
Due to continuous product research and development, the information contained herein is subject to change without notice
Tel: 1300 79 1954 Web: www.stoddart.com.au
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INSTALLATION,OPERATION & MAINTENANCE
Woodson Griddle – WGDAxx
WGDA60
Due to continuous product research and development, the information contained herein is subject to change without notice
Tel: 1300 79 1954 Web: www.stoddart.com.au
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INSTALLATION,OPERATION & MAINTENANCE
Woodson Griddle – WGDAxx
Spare Parts/ Assembly Diagram
WGDA50
Due to continuous product research and development, the information contained herein is subject to change without notice
Tel: 1300 79 1954 Web: www.stoddart.com.au
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INSTALLATION,OPERATION & MAINTENANCE
Woodson Griddle – WGDAxx
WGDA60
Due to continuous product research and development, the information contained herein is subject to change without notice
Tel: 1300 79 1954 Web: www.stoddart.com.au
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INSTALLATION,OPERATION & MAINTENANCE
Woodson Griddle – WGDAxx
Warranty
Appendix 1 – Australian Warranty and Importer/Distributor Contact Details
As the exclusive manufacturer and distributor of Woodson products in Australia, Stoddart Manufacturing (Stoddart)
would like to congratulate you on your purchase of a Woodson product.
It should be noted by users of the product that it is not designed for household or domestic use and should not be
used for this purpose.
This product is intended for commercial use, and in line with Australian electrical safety standards the following
warnings are provided:
• This product is not intended for use by persons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge, unless they have been given supervision or
instruction concerning the use of the product by a person responsible for their safety. Children should be
supervised to ensure that they do not play with the product.
• Users should also note that if the supply electricity cord is damaged in any way it should be replaced.
Please contact Stoddart for parts and we will advise how to do this in order to avoid any electrical hazard.
Australian Warranty Policy & Procedure
Stoddart is committed to providing a comprehensive and fair warranty for all of its equipment. The
warranty incorporates a commercial manufacturers’ warranty, together with the consumer warranty
provisions of the National Consumer Protection Act (2009).
1. Commercial Warranty
1.1
Stoddart warrants to the original purchaser ("Customer") of equipment manufactured or distributed by Stoddart that for 12
months from the date of installation of the equipment by Customer (the “Warranty Period”), any defect in workmanship or material will,
subject to clauses 1.2 and 3, be:
a)
b)
Repaired without charge; or
In respect of any Major Failure which cannot be repaired, replaced or the purchase money refunded.
1.2
Stoddart will not be liable for any associated loss, damage or compensation claim resulting from any defect in workmanship or
material, and such liability is expressly excluded from the operation of clause 1.1.
2. Consumer Warranty
2.1
Subject to clause 3, equipment supplied by Stoddart to Customer for personal, domestic or household use or consumption
comes with guarantees that cannot be excluded under the Australian Consumer Law. Customer is entitled to a replacement or refund for a
Major Failure and compensation for any other reasonably foreseeable loss or damage. Customer is entitled to have the equipment repaired,
or replaced if the equipment fails to be of an Acceptable Quality and that failure does not amount to a Major Failure.
3. Warranty Clarification
3.1 Customer acknowledges and agrees:
(i)
A Major Failure occurs when the equipment suffers repeated and/or unexpected failure that cannot be repaired to
Stoddart's satisfaction (acting reasonably) or which Stoddart considers (acting reasonably) renders the equipment unsafe or inoperable;
(ii)
Stoddart can only warrant the equipment will be of an Acceptable Quality when Customer uses the equipment in
accordance with Stoddart's manufacturer's instructions or user manual ("Instructions"). Acceptable Quality does not imply a lifetime
guarantee for the equipment;
(iii)
Certain components have a finite expected life, especially in a commercial or high-use environment. For example
components such as refrigeration compressors, elements, thermostats/simmerstats, switches, fans, and temperature controllers can be
expected to last up to 12 months when used in accordance with the instructions;
(iv)
In a commercial environment, components such as lamps, fluorescent tubes, light bulbs, glass, silicone seals, gaskets and
plastic components will require regular replacement. This is not covered by warranty and is at Customer's cost.;
(v)
The life of equipment may be adversely affected by misuse, neglect, unauthorised alteration, incorrect installation, power
surges, accident, use of inappropriate chemicals, flooding, and acts of God;
Due to continuous product research and development, the information contained herein is subject to change without notice
Tel: 1300 79 1954 Web: www.stoddart.com.au
Page 24
Email: fse@stoddart.com.au
INSTALLATION,OPERATION & MAINTENANCE
Woodson Griddle – WGDAxx
(vi)
Proper maintenance and cleaning of equipment in accordance with the Instructions is essential to the equipment's effective
operation;
(vii)
On site warranty services are limited to sites within 50km from the nearest Stoddart authorized service agent and service
agent's reasonable travel costs must be paid by Customer prior to the commencement of the repairs;
(viii)
Additional labour costs will apply for service outside standard business hours of 8.00am to 4:30pm, Monday to Friday and
on public holidays;
(ix)
Stoddart cannot guarantee the performance of equipment made specifically to Customer's design or specifications.
Stoddart will, where reasonably possible, draw any issues arising from Customer's design or specifications to Customer's attention during the
commissioning and/or manufacturing process; and
(x)
Customer must pay additional costs incurred by Stoddart as a result of Customer failing to provide suitable access to the
equipment for inspection and service.
3.2 Stoddart's warranty liability under clauses 1 and 2 of these Terms exclude or do not cover:
a)
The matters acknowledged by Customer in clause 3.1;
b)
Situations where Stoddart is not satisfied (acting reasonably) the equipment or any part of the equipment has been
used in accordance with the Instructions including misuse, neglect, unauthorised alteration, incorrect installation, power surges, accident, use
of inappropriate chemicals, flooding, fire or act of God;
c)
Any consequential loss, damage or expense arising directly or indirectly from use of the equipment otherwise than in
accordance with the Instructions;
d)
Any damage or malfunction arising from, or relating to, Customer's failure to properly maintain or clean the
equipment in accordance with the Instructions;
e)
Damage caused to equipment during transportation, which is outside Stoddart's standard delivery conditions.
f)
Breakage or replacement of lamps, fluorescent tubes, light bulbs, glass, silicone seals, gaskets and plastic
components.;
g)
Maintenance, repair or other works not undertaken by a Stoddart authorised service agent
h)
Where remote refrigeration is connected by a person other than Stoddart to equipment produced by Stoddart,
Stoddart cannot accept claims for repair of TX valves and control components, as the fault may arise from the installation of the remote
refrigeration lines, equipment, and gas, by a party over which Stoddart has no control.
i)
Transportation costs associated with transporting the equipment to a Stoddart authorized service agent where
Stoddart considers (acting reasonably) that repairs cannot be undertaken on-site; and
j)
Unless agreed to by Stoddart in writing to the contrary, warranty is not included in the sale price for goods sold to or
installed in an overseas location.
Due to continuous product research and development, the information contained herein is subject to change without notice
Tel: 1300 79 1954 Web: www.stoddart.com.au
Page 25
Email: fse@stoddart.com.au
INSTALLATION,OPERATION & MAINTENANCE
Woodson Griddle – WGDAxx
4. Warranty Claim Procedure
The following procedure must be followed to claim under Stoddart's warranties:
a)
Refer to the trouble-shooting section of the Instructions to establish the nature of the fault. Check the equipment is
plugged-in, turned-on or has no other valid reason for not operating.
b)
If step (a) does not overcome the issue, you should report the fault with the equipment to our service department (phone
1300 307 289 or fax 07 3344 6166). Our service department will assist you with further trouble-shooting. If our service department is unable to
resolve the fault with the equipment they will request you complete a Stoddart Warranty Request Form and fax (fax 07 3344 6166) or email
(service@stoddart.com.au) it to us.
c)
To complete a Stoddart Warranty Request Form you will require the following information:
i.
Proof of purchase stating model number and date of purchase;
ii.
The serial number of the equipment (this is located on the ratings plate sticker);
iii.
A description of the fault/problem;
iv.
Your company details including the exact location of the equipment; and
v.
Any restrictions on times or methods of access to the equipment.
Stoddart will not arrange a warranty call out until it receives the above information from you in writing.
d)
Upon receipt of a properly completed Stoddart Warranty Request Form, Stoddart will check its records to confirm whether
the equipment is eligible for warranty repair. If warranty repair is required, Stoddart will issue an OFFICIAL AUTHORISATION NUMBER and
details of work to be carried out by a Stoddart authorised service agent. This authorisation number MUST be obtained before any work is
carried out. Stoddart will not accept invoices for work carried out without an official authorisation number or by an unauthorised service agent.
e)
Customer must quote the official authorisation number on all correspondence and invoices relating to a warranty claim to
ensure prompt processing by Stoddart.
f)
Customer must pay all costs associated with a call-out for work that is not related to warranty repairs or outside Stoddart's
Terms immediately.
5. Timing of Warranty Services
5.1 Stoddart will comply with its warranty liabilities contained in these Terms in a timely manner.
6. General Maintenance and Repairs
6.1 The equipment must be repaired and maintained by a qualified technician. Stoddart's authorised service agents are
experienced technicians who understand the equipment and carry commonly used spare parts. Contact Stoddart's national
service number listed below for details of your nearest Stoddart authorised service agent.
For Warranty, maintenance, spare parts and repairs, contact:
Tel: 1300 307 289 Fax: 07 3344 1000
6166 email: service@stoddart.com.au
Due to continuous product research and development, the information contained herein is subject to change without notice
Tel: 1300 79 1954 Web: www.stoddart.com.au
Page 26
Email: fse@stoddart.com.au
WARRANTY REQUEST FORM
Phone:
Phone:
Fax:
Email:
(07) 3344
2444
34402444
7600Int:
(int:+617
+613344
& 3440
7600)
1300 307 289
(07) 3344
6166
33446166
1000Int:
(int:+617
+61 3344
7 3344
1000)
service@stoddart.com.au
To ensure we can provide the best possible service we require you to complete this form. Make, model and serial number, along with other essential
information. To secure a call, you must also have an account with Stoddart or complete the credit card details below.
THIS FORM MUST BE COMPLETED OR WARRANTY CANNOT BE PROCESSED
Name of contact person on site:
Date:
/
/
Business/Organisation name:
Street Address:
Suburb:
State:
Phone (Site):
Mob:
Equipment Type:
Brand:
Model/PNC no.:
Serial no.:
Location (large sites only):
Post Code:
Open:
Close:
Date of purchase:
Company purchased from:
(please provide a copy of your tax invoice or delivery docket as proof of purchase)
Description of fault:
Has the following been checked (tick box if appropriate and checked)?
Electrical power supply
Gas
Water Supply
Name of person requesting warranty (please print):
CREDIT CARD DETAILS – Required as security against chargeable work (see note below)
Card type:
Cardholder name:
Signature:
Visa
Mastercard
Card no.:
Expiry Date:
PLEASE NOTE: Warranty call-outs take place Mondays to Fridays between 8.00 and 16.30 (except public holidays). Any calls outside these
times will be subject to penalty rates. Certain items such as glass components and light fittings are not covered under warranty. Claims for noncovered parts, no faults found, travel over 50km or other items outside our standard terms and conditions will be chargeable. Any chargeable
items will be COD terms – payable onsite.
CREDIT CARD INFORMATION MUST BE PROVIDED AS SECURITY AGAINST FALSE WARRANTY CALL-OUTS. FAILURE TO DO SO
WILL RESULT IN REQUEST BEING UNATTENDED. NORMAL BUSINESS HOURS ARE 8AM – 4.30PM MONDAY TO FRIDAY