FIELD SERVICE BULLETIN
FSB Number
Author
Date
Subject
Model Affected
Level Of Repairs
BJCCFSB2009 - 2
hong fang
Monday, January 12, 2009
GSM - MOTO ZN200 - Bluetooth can't be synchronized or connected
ZN200
2
Problem
Service is aware of an issue during NPI analysis, which is related to Bluetooth connection. The
symptom is the phone can't be found or connected with BT by other phone.
When using ZN200 phone to transmit file via BT, wait for transfer completely and back to idle (BT
connection would be destroyed, and user have to wait until the LCD backlight is off). Wait about
ten minutes, then user try to transfer file from other device (ex:PC or mobile phone) or search BT
audio device, but ZN200 can not be found by remote device and add any BT audio device.
The root cause is that the 13MHz clock is not stabile when the BT Chip set was actived.
Solution
Action is to change (extend) the waiting time needed for 13MHz stabilized.
Software Version 1.6 has built this improvement and fixed this issue.
Field Service Action
When ZN200 Handset is returned to a Service Center with the complaint of 'Bluetooth function,
operation'. Please upgrade software with V1.6 or later version for user.
Please find the latest software with your local technical support.
Service Inventory
N/A
Call Center Action
When a customer contacts the Motorola Call Center, with the complaint of 'Bluetooth function',
communicate with the customer that the phone need to test or software upgrade at Motorola
Authorized Service Center.
© Copyright 2006 Motorola Inc. All Rights Reserved
Page 1 of 2of Motorola Field Service Bulletin Number - BJCCFSB2009 - 2
Motorola Internal Use Only
Service Entry Code
Global Service Codes
Complaint Code:
BLT02 - Bluetooth - No Sync/Connect
Problem Found Code: BLT01 - Bluetooth - No Function
Reference Designator:
Repair Code:
SWU08 - SW upgrade/ Reflash - CSB/ FSB
Asia Service Codes
Complaint Code:
Problem Found Code:
Reference Designator
Repair Code:
© Copyright 2006 Motorola Inc. All Rights Reserved
Page 2 of 2of Motorola Field Service Bulletin Number - BJCCFSB2009 - 2
Motorola Internal Use Only