User Manual
2
Welcome
Thank you for choosing BionX™. It is our goal to provide you with the highest quality electric propulsion systems available, and offer you the best possible after sales experience. This document serves as a supplement to your bicycle user manual. Please read this manual
thoroughly, even if you are an experienced cyclist. Should you be unable to locate an answer
in the manual, please contact your dealer for immediate assistance. We have always contended that a bike remain a bike. It is our love of cycling that drives us,
and a passion that we continue to share with our customers. We hope you enjoy your new
electric bicycle for many years to come.
If you ever have concerns or questions that your dealer cannot provide answers
to, or have comments relating to this user manual, feel free to contact us at
service.bike@bionxinternational.com
3
User Precautions
We want you to have a fun ride, but also a safe one. Carefully read the following information,
even if you are an experienced rider. Take the opportunity to familiarize yourself with your
BionX electric p
­ ropulsion system before you take your first trip.
1.BionX recommends that you have your system installed professionally by an authorized dealer. 2.Read all of the enclosed installation and operating instructions from the manufacturer
and follow the instructions, if any, prior to its first use.
3. Familiarize yourself with your electric bicycle and the functions of the BionX system in a safe
environment before participating in road traffic for the first time.
4. Always wear a helmet when riding an electric bicycle for your own safety.
5. Make sure that the tires have the pressure recommended by the manufacturer before riding the bike.
6. Make sure that the brakes are operating properly before riding the bike.
7.Do not use a mobile phone or any other electronic devices while riding an electric bicycle; it is
imperative that you pay attention to traffic.
8. If possible, ride in bike lanes and always in the correct direction of traffic.
9. Adhere to all valid traffic regulations.
10. Keep in mind that other traffic participants may underestimate the speed of an electric bicycle.
11. Ride with both hands on the handlebars when riding your electric bicycle.
12. Ride as defensively as possible.
Enjoy your new BionX electric propulsion system!
Your BionX Team
4
Table of Contents
User Precautions
4
Description of the BionX SL Propulsion System
6
Description of the BionX PL Propulsion System
8
Inserting or Removing the Console 10
Inserting or Removing the Battery
11
Handling and Charging the Battery
12
Power supply
14
Chargers15
Assist Mode / Generate Mode
16
Operating the BionX Propulsion System
17
Operating the G2 throttle
19
Programming the Basic Settings
20
Removing and Installing the Rear Wheel
21
Maintenance and Care
22
Cleaning23
Transporting an Electric Bicycle on a Car
23
Repair and Spare Parts
23
Troubleshooting 24
Warranty Information and Guarantee
25
5
Description of the BionX SL Propulsion System
1
1
4
2b
2a
3
4
3
1 G2 Console
• Removable G2 console
• Illuminated LCD display with battery state of charge
• 4 assistance levels
• 4 generate levels
• Backlight and bicycle light controls
• Offers cycle computer ­functions (speed, odometer,
clock, average speed, trip distance)
Remote throttle (where applicable)
• Assistance/Generate Toggle
• Variable control throttle lever
2a 48V Down Tube Battery
• Lithium Manganese (LiMn)
• Removable, lockable
• Fully charged in: 4-5h
• Touch port state of charge indicator
• XL – 48V / 8.8Ah / 423Wh
• L – 48V / 6.6Ah / 317Wh (available in EU only)
2b 48V Rear Rack Battery
• Lithium Manganese (LiMn)
• Removable, lockable
• Fully charged in: 4-5h
• Touch port state of charge indicator
• RR XL - 48 V / 8.8 Ah / 423 Wh
• RR L - 48 V / 6.6 Ah / 317 Wh (available in EU only)
6
3 SL Motor
• DC rear, high torque (HT) hub motor
• Nom. 250W (EU), 350W (NA)
• Nom. 9Nm / max. 40Nm (6.6/30lb-ft)
• 1.2 Kg (2.6lb) lighter than the 250HT (EU) /
350HT (NA) motor
• Brushless, gearless
• Generate mode for energy recuperation
• Integrated torque sensor
4 Brake switch
• A surface mounted reed switch –
connected to the BionX console and magnet
• Upon activation assistance is shut off (“kill switch”)
generate mode is activated
Power Supply
• Power supply to recharge the 48V LiMn battery
• Input voltage: 100-240V
• Output voltage: 26V
• Max. charge current: 3.45A
• Output: 90W
7
Description of the BionX PL Propulsion System
1
1
4
4
2b
2a
3
3
1 G2 Console (systems 2011 to present)
• Removable G2 console
• Illuminated LCD display with battery state of charge
• 4 assistance levels
• 4 generate levels
• Backlight and bicycle light controls
• Offers cycle computer ­functions (speed, odometer,
clock, average speed, trip distance)
3
2
1
4
Remote throttle (where applicable)
• Assistance/Generate Toggle
• Variable control throttle lever
1 G1 Console (systems 2010 and earlier)
• G1 console (optional throttle lever where applicable)
• Illuminated LCD display with battery state of charge
• 4 assistance levels
• 4 generate levels
• Backlight and bicycle light controls
• Offers cycle computer ­functions (speed, odometer,
clock, average speed, trip distance)
2a 22.2, 26 or 37V Down Tube Battery
• Lithium Manganese (LiMn)
• Removable, lockable
• Fully charged in: 4-5h
• L - 37 V / 9.6 Ah / 355 Wh
• M - 26 V / 9.6 Ah / 250 Wh
• S - 22.2 V / 6.4 Ah / 142 Wh
8
2b 37V Rear Rack Battery
• Lithium Manganese (LiMn)
• Removable, lockable
• Fully charged in: 4-5h
• RR L - 37V / 9.6Ah / 355 Wh
• RR M - 37V / 6.4Ah / 236 Wh
50, 250HT (EU) / 350HT (NA),
3 2
or 500* watt Motor
• DC rear hub motor
• 250W : nom. 7Nm / max. 25Nm (5/18.5 lb-ft)
• 250HT (EU) / 350HT (NA):
nom. 9Nm / max. 40Nm (6.6/30 lb-ft)
• 500W : nom. 9Nm / max. 25Nm (6.6/18 lb-ft)
• Brushless, gearless
• Generate mode for energy recuperation
• Integrated torque sensor
4 Brake switch
• A surface mounted reed switch – connected to the
BionX console and magnet
• Upon activation assistance is shut off (“kill switch”)
generate mode is activated
37V Single Light Battery Charger
(PL systems 2012 to present)
• To recharge the 37V LiMn-battery
• Input voltage: 100-240V
• Output voltage: 37V
• Max. charge current: 2A
22.2V, 26V or 37V Two Light Battery Charger
(PL systems 2011 and earlier)
• To recharge the 22.2V, 26V or 37V LiMn-battery
• Input voltage: switchable between 115-230V
• Output voltage: 22.2V, 26V or 37V depending
on model
• Max. charge current: 2A
*Note: the 500 watt motor is not legal in all countries. Check with your local BionX dealer for local legislation and/or avaliability
9
Inserting or Removing the Console
“click”
Inserting the console
• Slide the console into the console mount on the handlebar
• Make sure that the console engages securely. When inserted correctly, you will hear a “click”
Removing the console
• Release the console by pushing the release lever on the console mount
• Slide the console out of the console mount
10
Inserting or Removing the Battery
Inserting the down tube battery
1 Place the battery into the docking station
2 Slide the battery down the rail gently towards the connector
3 The release arm will close automatically as the battery slides towards the connector
4 W ith the release arm almost closed, hold it in place and simultaneously press in the lock cylinder –
you will hear a “click” when the lock cylinder is properly closed
WARNING
Do not force the battery arm closed, or force the battery onto the battery dock. This can bend the
battery connector.
4
1
2
3
“click”
))
) m
m)
m4m
mm
4m5..4 m
5. 225 .4
(2 ”” (((25
1” 111”
001
001
001
001
001
001
001
001
Removing the down tube battery
1 Turn off the BionX propulsion system (no illustration)
2 Lightly press on the battery release arm, insert the key and turn clockwise.
The lock cylinder will protract, freeing the battery release arm
3 Remove the battery by opening the release arm
4 Slide the battery upwards on the rail
5 Lift the battery to remove
3
1”
)
m
m
4
5.
(2
4
001
001
5
2
11
1”
Inserting the rear rack battery:
1 Open the lock cylinder: please ensure that the key is removed from the lock cylinder
2 Place the battery onto the battery harness
3 Gently push the battery in a forward direction, towards the battery connector
Make sure the battery is inserted all the way, flush with the battery connector
4 Push in the lock cylinder until a ‘click’ is heard
(2
)
m
4m
5.
WARNING
001
001
Do not force the battery onto the battery dock. This can bend the battery connector,
or damage the rear light.
3
4
1
CLICK
2
001
001
001
001
Removing of the rear rack battery:
1 Turn off the system via the console (no illustration)
2 Turn the key in the lock cylinder until it pops out
3 Remove the key from the lock cylinder
4 Pull the battery backwards, along the battery rail
3
4
001
001
001
001
001
001
2
Handling and Charging the Battery
WARNING
BionX batteries shall only be recharged with BionX chargers or BionX power supplies.
Never short circuit the battery by connecting the contacts of the battery. Never open the
battery. This could damage the battery and possibly lead to overheating or ignition of the
battery. The battery cannot be serviced by the user. Opening the battery case voids all
­warranty and product liability claims. Never use a battery which has obvious damage
to the housing or the connector.
12
Make sure that the battery is no longer connected to the power supply or charger once the charging
operation is complete. The Lithium Manganese battery cells have a low self-discharge rate, therefore a
continuous connection of the battery to the power supply or charger is not necessary. We recommend
that you fully charge the battery when it will not be used for a longer period of time, for example, before
storing it for the winter, and then recharge the battery at minimum every three months.
It is best to store the battery in a cool location at temperatures between 10 °C (50 °F) and 25 °C (77 °F).
Never store the battery in locations where the temperatures can reach more than 45 °C (113° F) or
fall below -10 °C (14 °F). The battery should never be exposed to extreme temperature fluctuations
or humidity, and always protect the battery during storage from humidity to prevent corrosion on the
connectors. Never drop the battery, and protect it from physical damage. Damage may lead to shortcircuits, and as a result cause overheating or ignition of the battery.
Do not dispose of used batteries in regular household trash!
Be aware that used batteries must be disposed of properly!
BionX batteries can be returned to BionX to be recycled.
Charging the battery:
WARNING
Only use the BionX power supply or charger that was supplied with the system to charge
the battery. The use of other power supplies/chargers can damage the battery.
The BionX power supply/charger should be used exclusively for rechargeable batteries of
the specified type. The use of the BionX power supply/charger with batteries that are not
rechargable may damage those and could lead to overheating, or ignition of the battery.
Keep the power supply or charger away from water or moisture when charging and/or
connected to prevent electrical shock or short-circuits.
Do not use a power supply or charger that has obvious signs of damage to the cable,
housing, or the connector.
Extreme temperatures will affect battery life, especially during charging. Avoid charging in direct sunlight
or in very hot or cold temperatures. This will reduce the life of the battery considerably. We recommend
charging the battery at temperatures around 20 °C or 65 °F (room temperature). The battery should be
warmed to room temperature before it is charged, particularly when it was exposed to cold temperatures
during a ride.
The battery can be charged when mounted on the bicycle or removed from the battery docking station.
A Lithium Manganese battery does not have a memory effect, which means that the battery’s maximum
energy capacity is not affected if it is repeatedly recharged after only being partially discharged. The battery
does not need to be completely drained before charging. We recommend charging the battery after every
ride, preferrably when the battery state of charge display shows less than 50%. We recommend that you
fully charge the battery when it will not be used for a longer period of time, for example, before
storing it for the winter, and then recharge the battery at minimum every three months. When the
battery is depleted to the level where there is risk it could fall into deep discharge, the battery will signal that
a recharge is needed by beeping.
13
Power supply
SL system charging procedure (power supply)
• Connect power supply and battery by inserting the
charge connector into the touch port – the system
can be turned on or off
• Connect the plug of the power supply with the
power outlet
• The battery touch port (LED ring around the charging
connector) lights up red upon inserting and then
turns to amber during the charging process
• When fully charged, the colour of the LED ring
changes to green. The battery charging process is then complete
• Following this procedure the charging connector should be disconnected from the battery
• During the charging process you can check the battery state of charge through the console if the
­battery is connected to the system - a 48V system can be switched on while it is charging
This has my vote :)
Touch port red =
upon inserting
Touch port amber = charging
Touch port green = fully charged
The battery is fully charged after about 4 to 5 hours. Make sure that a completely charged battery is no
longer connected to the charger after the charging procedure is completed.
Battery state
Colour
100-85 %
Green
85-25 %
Amber
< 25 %
Red
Checking the 48V Battery State of Charge
• Swipe your finger slowly over the touch port
• Battery state of charge LED will illuminate
• Allow ten (10) seconds before checking state of charge again
NOTE
The delivered power supply is suitable for the voltage ranges 110-115V or 220-230V.
There is no need to manually set the voltage range for international use.
14
Chargers
PL-250HT (EU) / PL-350HT (NA) systems charging
procedure, 2012 - present (single light charger)
• Connect the charger and battery by inserting the
charge connector into the charge port. The system
should be turned off
• Connect the plug of the charger with the power outlet
• The light on the charger will turn red automatically
• The same light will then turn yellow to indicate
charging, a fully depleted battery will take 4-5 hours
to charge
• The light will turn green, the battery is then fully
charged and the charging process is complete
• Following this procedure, the charger should be
disconnected
NOTE
FU
SE
The 37V single light charger is suitable for the voltage ranges 110-115V or 220-230V.
There is no need to manually set the voltage range, and there is no switch for this charger.
001
115
This notch is very important
Left LED = red,
charger on
Right LED =
yellow, charging
Right LED =
green, fully charged
PL systems 22.2V, 26V, 37V charging procedure,
2011 and earlier (two LED charger)
• Connect the charger and battery by inserting the
charge connector into the charge port. The system
should be turned off
• Connect the plug of the charger with the power outlet
• The power switch must be set to ‘on’ and the red LED
will illuminate
• The LED to the right of the red LED will illuminate
yellow to indicate charging, a fully depleted battery
will take 4-5 hours to charge
• The right LED light will turn green, the battery is then
fully charged and the charging process is complete
• Following this procedure, the charger should be
disconnected
WARNING
Check input voltage when travelling with charger,
001
or using any outlet adaptor. Failure to adjust the
voltage switch on a two LED charger to the correct voltage range can result in damage to your
charger.
115
This notch is very important
15
Assist Mode / Generate Mode
The BionX propulsion system operates in four assist levels in the assistance mode, and in four charging
levels in the generate mode. In the assistance mode, your pedaling is assisted proportionally by an
electric motor that drives the rear wheel. A torque sensor is located on the axle of the electric motor and
­measures the effort provided by the rider; this produces natural ­feeling assistance from the motor.
When in generate mode the electric motor functions as a generator and recharges the battery. When
­going downhill, you can regulate your speed by varying the generate level. This generate function
­provides a certain braking effect, however it does not replace legally required brakes. If the rear brake
lever is pulled, the drive system automatically enters generate mode. The range can therefore be extended
up to 15%, depending on the road conditions.
250HT (EU) / 350HT (NA) Motor performance
Assistance Level (A)
Degree of Assist
Riding Situation
1
35%
Riding on level ground
2
75%
Slight inclines, head wind
3
150%
Steep hills, strong head wind
4
300%
Very steep roads
Assistance Level (A)
Degree of Assist
Riding Situation
1
25%
Riding on level ground
2
50%
Slight inclines, head wind
3
100%
Steep hills, strong head wind
4
200%
Very steep roads
250/500 Motor performance
Generation Level (G)
1
Slight downhill grade, tailwind
2
Significant downhill grade, tailwind
3
Steep descent
4
Very steep descent
16
Operating the BionX Propulsion System
G2 Console
7
11
1
2
6
9
4
10
1. Power
2. Key
3. Key
4.
Cycle
5.State of charge
indicator
3
5
8
6.
(bicycle) mode
7.Speedometer
8. Trip distance/average speed/
chronometer/odometer/clock
9. Assist level (A)
10.Generate level (G)
11.Wrench symbol
Turn the system on
Briefly push either top button on the console. The
battery will beep 4 times and you will see a countdown,
this is the system perfoming a self check. After startup,
mode (no motor assist/
the system is ­always in
bike operation). To turn the system off, briefly push .
The battery will beep 5 times. After 5 minutes of “no
operation” the system turns off automatically.
NOTE
The system performs a self check approximately every hour. Do not be alarmed if the
system turns itself on briefly, and off again, or if the touch port flashes momentarily.
Select assistance/generate level
Push / key for more/less assist (see bar “fields 1-4”
above display “A”). From
mode push key to
enter continuous generate mode.
17
Turn on backlight and bicycle light (if applicable)
Push and hold
key for 4 seconds - display backlight
and bicycle light (if available, battery integrated) are
turned on.
4s
Turn off backlight
Push and hold
key again for 4 seconds.
Select the cycling computer functions
Briefly push the
key to change between:
3
4
Trip ­Distance
DIST
Odometer
ODO
Clock
CLOCK
Average Speed
AVSPD
Chronometer
CHRONO
2
1
To reset the cycle computer functions
Hold the
key for a few seconds to reset the distance,
chronometer, or average speed values to zero.
Please contact your BionX dealer for service.
G1 Console
For the G1 console, substitute mode for power, and
crono for cycle. The assistance toggle remains the same.
G1
G2
Mode/Power becomes Power
Crono becomes Cycle
Remains the same
Remains the same
If you require more information on the G1 console,
please contact your dealer.
18
Operating the G2 throttle
Throttle engagement:
Default min. 3 kph to engage throttle
Note: throttle control is variable, and the force
gauge on the console reacts proportionally
Assistance levels 1-4:
From
press for more assist
or for less assist
Generation 1-4:
From
press for more resistance
or for less resistance
NOTE
The G2 throttle is only compatible with the G2 console, and may not be available in all
countries. Check with your local BionX dealer for local legislation and/or availability.
19
Programming the Basic Settings
In general, all basics settings for your BionX electric propulsion system are pre-set. Basic display functions
can be set by entering the programming mode. Contact your dealer to customize the advanced functions of
your system.
Turn on the programming mode
Simultaneously push
and
until the display shows “0000”. The first zero blinks. Change the value
of the selection with or and confirm with . Select the other digits in the same manner until the
desired program is displayed.
Note: For G1 programming, substitute
(mode) and
respectively, plus and minus remain the same.
(crono) for
(power) and
Code
Description
2001
Select km/h or mph
2002
Regeneration/brake output (for reed switch) 0-40 (ideally 30-40)
2004
Clock adjust
2005
Tire circumference (millimeters)
2009
Flip Display Plus/Minus 0 = power left, 1 = power right (G2 only)
(cycle)
Code 2001
Code 2002
Code 2004
Select unit - km/h or mph. Select with
or , and confirm with
.
Default value: 30. Change with
and . Confirm with .
Select hour/minutes with
change value with and
Confirm with .
Code 2005
Code 2009
Set tire size (in mm) - Select digits
one after another with or , and
confirm with .
Current setting of main functions is
displayed. Flip = 0, assist toggle is on
the right side of console; Flip = 1, assist
toggle is on the left side of console.
Confirm with .
WARNING
Do not use other programming codes without c­ onsulting your authorized dealer.
If you type the wrong code, please push the
key to exit programming mode.
20
,
.
Removing and Installing the Rear Wheel
We recommend the removal and installation of the rear wheel to be done by a qualified dealer.
Should you have to do this yourself, please follow the instructions below:
WARNING
Always turn off the propulsion system prior to plugging in or unplugging the motor cables.
CAUTION
It is essential that the axle nuts are tightened with a torque of 40Nm/30lb-ft; this assures
that the propulsion system functions properly. Ensure the torque reaction ­collar is fully
inserted into the dropout. The notch on the non-drive side must also be facing in the direction of 6 o’clock (within 5° either way). If this notch placement is incorrect, please consult
your dealer.
If your bike is equipped with hydraulic disc brakes: Do not pull the brake lever with the
brake disc on the rear wheel removed from the caliper. Insertion of the wheel can be
­difficult or impossible as the brake pads will prevent brake disc from sliding in place.
m
15m
m
15m m
15m
To Remove the rear wheel
1 Make sure that the system is turned off via the console (no illustration)
2 Remove the neoprene covers
3 Unplug the two cable 40Nm
connections
that lead to the motor
40Nm
40Nm
(30lb-ft)
(30lb-ft)
4 Disconnect the cable guide
from the rear wheel brake (only on bicycles with rim brakes, not shown)
5 Loosen the axle nut on the rear wheel using a 15mm ring wrench
6 Slide the rear wheel downwards, out of the dropout
5
2
mm
15
15mm
mm
15
3
6
21
Installing the rear wheel
1 Guide the rear wheel axle into the dropouts and make sure that the brake disc (on models with disc
brakes) is inserted between the brake pads. Also make sure that the flat area at the left of the rear axle
(torque reaction collar) is aligned so that it fits into the left dropout (no illustration). Make sure the axle
is inserted all the way in the dropouts
2 T ighten the axle nuts on the rear wheel with 40Nm/30lb-ft (= VERY TIGHT!). This torque is essential
for the correct function of the propulsion system. If you do not have a torque wrench, use a normal
ring wrench. Have your dealer check the torque of the axle nuts as quickly as possible. Use only the
original axle nuts; otherwise you run the risk of damaging the axle threads
3 Plug in the cable connections (POWER A before COMMUNICATION B )
4 Keep the motor cables clear of the brake disc (on models with disc brakes) and the motor casing
5 Now replace the cable pull. Re-install the cable guide of the rear wheel brake (rim brakes only), and
­correctly adjust the rear wheel brake (no illustration)
6 Place the larger neoprene cover over the plug-in connections, and the smaller neoprene cover closer to
the disc/motor to prevent the cables from wear
3
A
4
B
m
15mm
15m
m
15m
2
6
40Nm
40Nm
(30lb-ft)
(30lb-ft)
Maintenance and Care
15
mm
15
15mm
mm
We recommend to have the spoke tension of the rear wheel and the torque of all screws checked by your
qualified dealer after the first 200km (125 miles).
In order to ensure extended use of the propulsion system, all plug-in contacts of the system should be
checked every two to three months and cleaned with a soft and dry brush, if necessary. It must be ensured
that no dirt or humidity penetrates the battery docking station when the battery is removed. The electric
motor is a brushless DC-motor that does not have to be serviced.
22
Cleaning
CAUTION
Never use a high pressure washer or a garden hose to clean the propulsion system. The force
of a water jet could damage the electrical components of the propulsion system.
We recommend a soft sponge or a soft brush to clean the bicycle. Use a moist rag to clean the battery’s
docking station. Always use very little water, and keep water away from the electrical contacts. Check the
plug-in connections for moisture after cleaning and let these dry, if necessary, before reusing the bicycle.
Transporting an Electric Bicycle on a Car
WARNING
Make absolutely sure that the bike rack on your car is suitable for the increased weight
and the unique frame style of your electric bicycle. A rack that is not suitable can be
115
­damaged or even break during the transport of the electric bicycle. The electric bicycle
can
be damaged by an unsuitable bike rack.
For transportation of the electric bicycle on a bike rack always remove the battery and the console.
In case of weather, your motor and system connections should be covered from the elements.
Repair and Spare Parts
For repair of your electric bicycle consult your qualified dealer. All of the original
spare parts for your electric bicycle can be purchased through your dealer. If you
need spare keys for the battery, please contact your dealer. Please retain the key
number for your records. It is located on your battery key, as well as on the face
of the battery lock cylinder.
001
BionX Key Number
23
Troubleshooting
The system does not turn on
Check the battery and make sure that it is charged. The battery must be correctly inserted in the docking
station and the lock must be completely closed. Also check that all connectors of your wiring harness are
properly engaged, and your console is inserted properly. If the problem persists, contact your authorized
dealer.
The system can be turned on but there is no assist
Check that the cables running from the battery to the motor are properly connected. If the problem
­persists, contact your authorized dealer.
The system is continuously in generate mode
When the propulsion system is continuously in generate mode and cannot be switched back to assist
mode by pushing the key, the problem most likely lies with the brake switch that are located at the
brake lever. In this case try to “repair” the system by turning it off and then on again if that does not solve
the problem, you can temporarily bypass it by removing the plug-in connection from the console to the
brake switch.
WARNING
If you bypass the brake switches you also disable regenerative braking, in doing so your
system will not provide any brake support. We recommend that you contact your dealer as
soon as possible.
The motor is not as powerful after a repair or service
Tighten the nuts of the rear axle with the specified torque (40Nm/30lb-ft). If the problem persists, contact
your authorized dealer.
The battery state of charge display on the console does not show “full” after a complete
charging procedure
Make sure that you have followed all of the instructions for the charging procedure. Let the battery cool
off for a few hours and then recharge it again. If the problem is still not solved, let the battery cool again,
fully deplete the battery and charge it again. If the problem persists, contact your authorized dealer.
24
Warranty Information and Guarantee
1. The BionX warranty covers a two-year period for BionX propulsion system(s) within the framework of
the following conditions.
2. This warranty exclusively covers systems provided by BionX excluding all the other bicycle components
provided by other bicycle manufacturers.
3. This warranty covers the repair and/or the replacement of BionX propulsion systems provided that the
equipment concerned loses its functionality within the agreed warranty period and also provided that
the claim is not related to any of the following cases expressly excluded under this warranty.
4. Any other legal provisions, particularly with respect to warranty regulations, are not restricted by this
warranty.
5. This warranty only covers material and manufacturing defects. It is only effective with a valid proof of
purchase consisting of the original purchase document or receipt indicating the date of purchase, the
dealer’s name and the designation of the system model. BionX reserves the right to reject the coverage
of this warranty if the accompanying documentation of BionX components is not accurate
or complete.
6. In the case of a warranty claim, BionX undertakes to either repair faulty system components and/or
to replace such components, at BionX discretion (Service Replacement Unit).
7. Warranty repairs have to be exclusively performed by BionX. Any component to be repaired under
the framework of this warranty has to be transferred to the dealer at the client’s own expenses and
risks, and, after the completion of such repair, has to be picked up at the dealer. In the case of rightful
warranty claims, BionX reserves the right to bear or repay transportation expenses. In order to have
a previous determination whether a warranty claim is justified or not, the end user has to submit his
claim to the dealer from whom he purchased the product so that the respective dealer handles the
shipment to BionX.
8. Costs for repair work performed in advance by persons who have not been authorized by BionX
will not be reimbursed. In such a case, any warranty claim will cease.
9. Repair work and/or replacement of components during the warranty period do not lead to an
extension and/or a new start of the warranty period. Repair work and direct replacement during
the warranty period may be performed with functional replacement components of equal value.
10.The two-year warranty period starts with the date of purchase. Warranty claims must be reported
immediately.
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11.No warranty claims are accepted - without limitation to other reasons - in the case of damages due
to the following:
a) External influences, particularly falling rocks, collision, accident and other external events with
an immediate external effect due to mechanical powers.
b) Purpose and/or malevolent acts, theft and robbery as well as natural hazard events and/or
acts of mischief.
c) Test, maintenance, repair and replacement work due to normal use.
d) If the battery/cell pack does not provide full capacity in the course of normal use or for batteries
going through a normal aging process or reduction of performance, BionX warranty only covers
that within the two-year warranty period or after 600 charging cycles, whichever event occurs first,
to the condition that the battery still provides at least 70% of its initial capacity.
e) In the case of inappropriate use, e.g. the product was exposed to liquids, chemicals of any type
and/or extreme temperatures, wetness and humidity and/or if the battery suffers damages due to
non-compliance with the special instructions set forth in the chapter “Handling and Charging of
the Battery“.
f) The model, serial or product number on BionX product has been changed, deleted, blurred or
removed. The seal (serial number sticker) on the battery housing has been broken or obviously
manipulated.
g) Use of the battery in systems that are not approved for such use with this particular product.
h) Operation of the BionX system with batteries other than the batteries designed for the BionX
system.
i) Damages to the battery due to overcharging or not adhering to the instructions of battery handling
(refer to user manual).
12.This warranty only covers the above mentioned repair work and/or the replacement of defective or
compromised components. It excludes any claims as to the reimbursement of property damages,
downtimes, expenses for renting or leasing equipment, travel expenses, lost profit or any other claims.
BionX liability in connection with this warranty is limited to the respective acquisition value of the
product.
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BionX, BionX Design and powered by BionX are trademarks
of BionX International Corporation.
©2011 BionX International Corporation. All Rights Reserved.
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Your dealer
bionxinternational.com