Muratec MFX-2550 Guide Instruction manual

Plain-paper digital Fax/Copier/Printer/Scanner
Administrator’s Guide
Please read this guide before operating this machine.
After you finish reading this guide, keep it handy for easy reference.
Chapter 1 Using Common Functions
1
Chapter 2 Management
2
Chapter 3 Maintenance
3
Chapter 4 Troubleshooting
4
Contents
How to Read This Manual............................................................................................v
Symbols........................................................................................................................ v
Key Descriptions........................................................................................................vi
Screens........................................................................................................................vi
Chapter 1 Using Common Functions
Entering Characters...................................................................................................1-2
Overview of the Character Entry Screen................................................................1-2
Entering Characters................................................................................................1-2
Entering Symbols / Special Characters..................................................................1-3
Deleting / Inserting Characters...............................................................................1-6
Editing the Soft Keys..................................................................................................1-8
Editing the My MFP Shortcuts..............................................................................1-11
Using My Jobs............................................................................................................1-14
Registering /Editing My jobs.................................................................................1-14
Deleting My jobs.....................................................................................................1-18
Printing My Jobs List............................................................................................1-19
Executing My jobs..................................................................................................1-21
Checking the Machine Information......................................................................1-22
List of Entries.............................................................................................................1-24
Paper Settings............................................................................................................1-27
Setting the Bypass Paper......................................................................................1-27
List of Paper Settings.............................................................................................1-28
Specifying Default Settings....................................................................................1-30
Setting Example.....................................................................................................1-30
List of Default Settings..........................................................................................1-31
Outputting Lists........................................................................................................1-35
Printing the Device Settings List..........................................................................1-35
Printing the User Usage Management List.........................................................1-36
Printing the Root Certificate List..........................................................................1-38
List of Lists.............................................................................................................1-39
Using Personal Settings...........................................................................................1-40
Specifying Personal Settings.................................................................................1-40
Using Personal Settings.........................................................................................1-43
Logging In / Logging Out.........................................................................................1-44
Logging In...............................................................................................................1-44
Logging Out............................................................................................................1-46
Chapter 2 Management
List of Machine Management Settings...................................................................2-2
Setting Security Codes...............................................................................................2-4
Setting the Administrator Password.......................................................................2-4
ii Contents
Setting the Protect Passcode...................................................................................2-7
Closed Communication............................................................................................2-10
Setting Closed Transmission.................................................................................2-10
Setting Closed Reception.......................................................................................2-11
Setting Passcode Polling........................................................................................2-12
Setting the Passcode..............................................................................................2-14
Communication and Range of Passcodes..............................................................2-15
Setting ID Check Transmission.............................................................................2-17
Confirming the Destination Before Transmission.............................................2-19
Setting the Destination Confirmation Function...................................................2-19
Setting the Confirmation Dial Functions.............................................................2-20
Prohibiting Transmission to Multiple Destinations.........................................2-23
Security Reception....................................................................................................2-24
Activating the PIN mask..........................................................................................2-26
Function Protect Settings.......................................................................................2-28
Setting Function Protection..................................................................................2-29
Using Function Protection.....................................................................................2-31
Setting Mode Protection..........................................................................................2-33
Setting User Authentication...................................................................................2-35
Setting the Authentication Method.......................................................................2-35
Managing User Access/Cost Accounting..............................................................2-38
Setting the Currency Unit.....................................................................................2-38
Specifying the Charge Settings.............................................................................2-40
Erasing the Accounting Data................................................................................2-42
Specifying the Network Settings...........................................................................2-43
Specifying the TCP/IP Settings.............................................................................2-46
Registering LDAP Servers.....................................................................................2-57
Specifying the Archive Settings.............................................................................2-69
Setting an E-mail Gateway...................................................................................2-73
Setting the Automatic Logout Time......................................................................2-76
Mirroring the Machine Settings............................................................................2-78
Mirroring Methods.................................................................................................2-78
Importing / Exporting Using USB Memory..........................................................2-79
Directly Copying Via the Network........................................................................2-84
Chapter 3 Maintenance
Cleaning the Outside of the Machine.....................................................................3-2
Cleaning the Control Panel.......................................................................................3-3
Cleaning the Scanning Area.....................................................................................3-4
Cleaning the Automatic Document Feeder (ADF)..................................................3-4
Cleaning the Scanning Area....................................................................................3-5
Contents iii
1
Chapter 4 Troubleshooting
Error Messages............................................................................................................4-2
Communication Errors............................................................................................4-2
Error Messages Displayed on the Screen...............................................................4-8
Troubleshooting.........................................................................................................4-11
The machine does not operate...............................................................................4-11
Image Quality Problems........................................................................................4-12
Cannot Transmit Faxes.........................................................................................4-15
Cannot Receive Faxes............................................................................................4-16
Cannot Scan...........................................................................................................4-16
Cannot Print...........................................................................................................4-18
Cannot Connect to the Network............................................................................4-19
Cannot Install........................................................................................................4-20
OfficeBridge Troubleshooting................................................................................4-21
Browser Settings....................................................................................................4-23
When a Power Failure Occurs................................................................................4-26
Main Unit Operation.............................................................................................4-26
Memory Backups....................................................................................................4-26
Erased Document Notification..............................................................................4-27
iv Contents
How to Read This Manual
1
Symbols
In this manual, the following symbols are used with the items where important
operational and safety information must be observed.
Symbol
Meaning
Warning
Describes warnings to protect yourself and others from serious or potentially
fatal injury if you handle the machine incorrectly. For safe operation, please
follow instructions carefully.
Caution
Notes a caution to protect yourself and others from personal injury or damage
to properties if you handle the machine incorrectly. For safe operation, please
follow instructions carefully.
IMPORTANT
Describes important conditions or restrictions you should carefully observe to
avoid problems caused by incorrect operations.
Note
Describes reference information and additional notes for operation.
How to Read This Manual v
Key Descriptions
In this manual, the operating keys are described as follows:
The key names on the control panel are shown in < >, and the key names on the touch
panel are in [ ].
„„ Keys on the control panel
 Enclosed in < >, for example, <Job Confirm.  Fax Cancel>.
„„ Touch panel keys
 Enclosed in [ ], for example, [Contrast].
Screens
This manual uses the screens of the MFX-2550 standard model, unless otherwise stated.
The screens you see may differ, depending on the options installed.
vi How to Read This Manual
Chapter 1
Using Common Functions
Entering Characters...................................................................................................1-2
Overview of the Character Entry Screen................................................................1-2
Entering Characters................................................................................................1-2
Entering Symbols / Special Characters..................................................................1-3
Deleting / Inserting Characters...............................................................................1-6
Editing the Soft Keys..................................................................................................1-8
Editing the My MFP Shortcuts..............................................................................1-11
Using My Jobs............................................................................................................1-14
Registering /Editing My jobs.................................................................................1-14
Deleting My jobs.....................................................................................................1-18
Printing My Jobs List............................................................................................1-19
Executing My jobs..................................................................................................1-21
Checking the Machine Information......................................................................1-22
List of Entries.............................................................................................................1-24
Paper Settings............................................................................................................1-27
Setting the Bypass Paper......................................................................................1-27
List of Paper Settings.............................................................................................1-28
Specifying Default Settings....................................................................................1-30
Setting Example.....................................................................................................1-30
List of Default Settings..........................................................................................1-31
Outputting Lists........................................................................................................1-35
Printing the Device Settings List..........................................................................1-35
Printing the User Usage Management List.........................................................1-36
Printing the Root Certificate List..........................................................................1-38
List of Lists.............................................................................................................1-39
Using Personal Settings...........................................................................................1-40
Specifying Personal Settings.................................................................................1-40
Using Personal Settings.........................................................................................1-43
Logging In / Logging Out.........................................................................................1-44
Logging In...............................................................................................................1-44
Logging Out............................................................................................................1-46
Entering Characters
Refer to this section when entering characters for sender names or names for address
book destinations, etc.
Overview of the Character Entry Screen
Number of entered characters /Number of characters
that can be entered
This displays the number of
characters that can be entered
and the number of characters
entered so far.
Edit window
This displays the
entered characters.
[.com] button
You can register up to 10 domain name extensions for your
convenience. (See page 1-4.)
Mode selection keys
They change the type of
characters that are being entered.
Return key
Press this to insert a line
break while entering text in
cover page or e-mail text.
Cursor keys
They move the character entry
position.
Delete
Press this to delete characters.
Entering Characters
11 Select the character to enter from the character panel.
••To enter upper case characters, press [Upper].
••To enter lower case characters, press [Lower].
1-2 Entering Characters
Entering Symbols / Special Characters
„„ Entering Symbols / Special Characters
1
Using Common Functions
11 Press [Symbol].
22 Select the symbol, and press [Enter].
You can enter “@”, “_”, “.”, and “.com” from the character entry screen.
„„ Entering Numbers
Numbers can be entered using the numeric keys or from the character entry screen.
Entering Characters 1-3
„„ Entering Spaces
Press [Space] while entering characters.
„„ Entering “.com”
You can press the [.com] button when entering e-mail addresses, etc. to easily enter
domain names. You can also register the parts other than the domain name in advance to
easily enter frequently used strings.
Note
For details on registering domain names, refer to Chapter 7, “Registering Other
Settings” in the Scanner and Fax Guide.
11 Enter the e-mail address.
22 Press [.com].
1-4 Entering Characters
33 Select the domain name you want to enter.
The selected domain name is entered.
Using Common Functions
1
The domain name selection screen is not displayed if no domain names are registered.
Entering Characters 1-5
Deleting / Inserting Characters
To delete a character, use the cursor buttons to move the cursor to the character you want
to delete, and then press [Delete].
And to insert a character, use the cursor buttons to move the cursor to the insert position
and enter the character.
„„ Deleting Characters
11 Use the cursor buttons to move the cursor to the position of the character you
want to delete.
22 Press [Delete].
The last entered character can be deleted by just pressing [Delete].
1-6 Entering Characters
„„ Inserting Characters
11 Use the cursor buttons to move the cursor to the right of the position you want
to insert the characters.
Using Common Functions
1
22 Enter the characters.
The characters will be inserted before the cursor.
Entering Characters 1-7
Editing the Soft Keys
Up to five advanced functions of each mode can be displayed on the ready screen. By
assigning frequently used functions, you can use them from the ready screen.
Example of the copy ready screen
Soft Key
Ready Screen
Functions that Can Be Assigned
Copy screen
Doc.Type, Contrast, Card Copy, Zoom, Sort, DuplexCopy, Doc.Size, Bypass,
Combine, Next Doc., ScanTag
Scanner screen
Resolution, Contrast, Doc.Type, Color, File Name, Zoom, Scan Size, Next
Doc., Duplex Scan, Color Adjust, Broadcast, Batch Scan, File Format,
Speed-Dial, Attachment, Mail Address, e-mail Subject, Mail History,
Category, Comments, TWAIN Box, Scan Path, Hold Time
Fax screen
Resolution, Contrast, Broadcast, Redial, Mail History, Monitor, Seed-Dial,
AutoDist., Group Tx, Auto Rx, SecurityRx, TTI, Cover Page, Tx Report,
File Format, Delayed Tx, Scan Size, Next Doc.,Polling, F-Polling, Polling
Doc., F-Code Tx, F-Code Doc., Closed Tx, ID Check, Memory Tx, Dialing
Options, Mail Address, e-mail Subject, Batch Tx, CheckMail , E Gateway
Note
Underlined values are the default settings specified at the time of shipment.
1-8 Editing the Soft Keys
11 Press <Setting>.
22 Press [Register].
Using Common Functions
1
33 Press [Soft Key].
44 Select the ready screen you want to set.
Editing the Soft Keys 1-9
55 Select the soft key you want to edit.
66 Select the function you want to display as a soft key, and press [Enter].
To continue to specify other soft keys, repeat the procedure from step 5.
1-10 Editing the Soft Keys
Editing the My MFP Shortcuts
My MFP
shortcuts
The following functions can be assigned:
• Copy
• Scan
• Fax
• Print
• Scan to e-mail
• Scan to PC Folder
• Scan to Box
• Scan to USB Memory
• Scan to FTP Server
• Scan to Print
• Share Rx Box
• Rx Box
• Tx Box
• Security Print
• Shared Box
• User Box
• PC Folder to Print
• USB Memory to Print
• Register
• Paper Settings
• Default Settings
• Management
• List
• Personal Settings
• Sound Settings
• Language
• ScanTag (Scan)
Note
Underlined values are the default settings specified at the time of shipment.
Editing the My MFP Shortcuts 1-11
1
Using Common Functions
You can change the shortcut keys on the screen displayed when <My MFP> is pressed.
„„ Editing from the Settings Screen
11 Press <Setting>.
22 Press [Register].
33 Press [My MFP Shortcut].
44 Select the shortcut button you want to change.
55 Select the screen you want to register in the shortcut button, and press [Enter].
To continue to specify other shortcut buttons, repeat the procedure from step 4.
1-12 Editing the My MFP Shortcuts
„„ Editing From the My MFP Screen
11 Press <My MFP>.
1
Using Common Functions
22 Press [Add/Edit].
33 The remaining procedure is the same as steps 4 to 5 in “Editing from the
Settings Screen”. (See page 1-12.)
Editing the My MFP Shortcuts 1-13
Using My Jobs
Register a series of operations in My Jobs to allow all the registered operations to be
performed with one press of the button. This is useful for registering frequently used
operations.
Note
•• Up to six jobs can be registered.
•• The destinations in the personal address book cannot be registered.
•• Print jobs cannot be registered.
•• The machine emits a beeping sound when registering My Jobs. The mode key
corresponding to the mode being registered also flashes, to inform you that the My
Jobs is being registered.
Registering /Editing My jobs
„„ Registering / Editing From the My jobs Screen
This section describes the procedure for registering My Jobs. When editing, select the job
you want to edit in step 4, and press [Edit]. After the screen in step 8 is displayed, select
the item to change.
11 Press <Setting>.
22 Press [Register].
33 Press [My Jobs].
1-14 Using My Jobs
44 Press [Add].
When editing, select the job you want to edit, and press [Edit]. Proceed to step 9.
55 Select the type of job you want to register.
66 Press [Yes].
Using My Jobs 1-15
Using Common Functions
1
77 Perform the operation you want to register, and press <Start>.
88 To register the job name, press [Title].
99 Enter the job name, and press [Enter].
Up to 40 characters can be entered.
1-16 Using My Jobs
111 Press [Start].
111 Select [Yes] to include the start key operation in the job or [No] to not include
1
Using Common Functions
the start key operation, and press [Enter].
l
No: Displays the screen indicating the content registered in the job.
Displays the screen indicating the content registered in the job, and then automatically
starts the job.
l Yes:
111 Press [Close].
„„ Registering / Editing From the My jobs Execution Screen
11 Press <My MFP>.
22 Press [My Jobs].
Using My Jobs 1-17
33 Press [Add/Edit].
44 The remaining procedure is the same as steps 4 to 12 in “Registering / Editing
From the My jobs Screen”. (See page 1-14.)
Deleting My jobs
„„ Deleting From My jobs Screen
11 Press <Setting>.
22 Press [Register].
33 Press [My Jobs].
44 Select the job you want to delete, and press [Delete].
1-18 Using My Jobs
55 Press [Yes] to proceed with the deletion.
Using Common Functions
1
Press [No] to return to the screen in step 3.
„„ Deleting From My Jobs Execution Screen
11 Press <My MFP>.
22 Press [My Jobs].
33 Press [Add/Edit].
44 The remaining procedure is the same as steps 4 to 5 in “Deleting From My jobs
Screen”. (See page 1-18.)
Printing My Jobs List
„„ Printing From My Jobs Screen
11 Press <Setting>.
22 Press [Register].
33 Press [My Jobs].
Using My Jobs 1-19
44 Press [List].
55 Select [ON] to enable duplex printing, or [OFF] to disable it.
66 Select [ON] to enable combined printing, or [OFF] to disable it.
77 Press [Yes].
1-20 Using My Jobs
„„ Printing From My Jobs Execution Screen
11 Press <My MFP>.
33 Press [Add/Edit].
44 The remaining procedure is the same as steps 4 to 7 in “Printing From My Jobs
Screen”. (See page 1-19.)
Note
My Jobs list can also be printed from [My Jobs List] in [List] after pressing <Setting>.
Executing My jobs
Note
If the registered function is protected, a message indicating so is displayed when My
Jobs is executed. For details, refer to “Setting Mode Protection”. (See page 2-33.)
11 Press <My MFP>.
22 Press [My Jobs].
33 Press the you want to execute.
Using My Jobs 1-21
Using Common Functions
1
22 Press [My Jobs].
Checking the Machine Information
In the machine information on the My MFP screen, you can check the IP address and
network settings of the machine, the status of optional equipment and consumables, and
the number of pages that have been printed with each mode.
11 Press <My MFP>.
22 Press [Machine Info].
33 Check the machine information, and press [Print] if you want to print it.
If you do not want to print the information, press [Close].
1-22 Checking the Machine Information
44 Select [ON] to enable duplex printing, or [OFF] to disable it.
55 Select [ON] to enable combined printing, or [OFF] to disable it.
66 Press [Yes].
Checking the Machine Information 1-23
Using Common Functions
1
List of Entries
You can register useful functions to use with each mode, such as address book
destinations, My Jobs, and various shortcuts.
Function
Description
Settings
Reference page
Address Book
Entry
You can register, edit,
and delete address book
destinations.
Chapter 7, “Registering
Destinations” in the
Scanner and Fax Guide.
Group
You can register, edit, and
delete groups.
Chapter 7, “Registering
Destinations” in the
Scanner and Fax Guide.
Soft Key
You can set frequently used
functions as soft keys.
 Copy Functions
Doc.Type, Contrast,
Duplex Copy, Sort,
Card Copy
1-8
Scanner Functions
Doc.Type, Contrast,
Resolution,
File Name, Color

 Fax Functions
Resolution,
Contrast, Redial,
Monitor, Broadcast
My Jobs
You can register, edit, and
delete My Jobs, or print a list
of My Jobs.
1-14
Favorite Address
You can register, edit, and
delete destinations to display
in the [Faves] tab on the
scanner screen.
Chapter 7, “Registering
Destinations” in the
Scanner and Fax Guide.
Folder Shortcut
You can register, edit, and
delete shortcuts to shared
folder paths.
Chapter 7, “Registering
Destinations” in the
Scanner and Fax Guide.
FTP Shortcut
You can register, edit, and
delete shortcuts to FTP
servers.
Chapter 7, “Registering
Destinations” in the
Scanner and Fax Guide.
TWAIN Box
You can register or edit the
name and I.D. code for a
TWAIN box.
Chapter 2, “Scanning
Documents Using a
TWAIN Box” in the
Scanner and Fax Guide.
1-24 List of Entries
Description
You can register conditions
to determine whether to
distribute a received fax.
You can also edit, delete, and
print a list of the conditions.
Settings
Setting
OFF
ON

Reference page
Chapter 4, “Useful
Reception Functions”
in the Scanner and Fax
Guide.
 Priority
Low
Middle
High
 Conditions
Matching Method
Any
Initial
Final
Equal
 Auto Print
OFF
ON
 Schedule
Weekday
Mon, Tue, Wed, Thu,
Fri, Sat, Sun
Start Time/End Time
12:00 am to 11:59 pm
File Name
You can register the file name
for the scanned image data in
advance.
Chapter 7, “Registering
Other Settings” in the
Scanner and Fax Guide.
Document
Category
You can register, edit, and
delete document categories
to use when saving scanned
documents in a box.
Chapter 7, “Registering
Other Settings” in the
Scanner and Fax Guide.
Domain Name
You can register the domain
names to display on the
character entry screen.
Chapter 7, “Registering
Other Settings” in the
Scanner and Fax Guide.
My MFP Shortcut You can change the My MFP
shortcut keys.
USB Memory to
Print, Scan to USB
Memory, ScanTag,
Scan to PC Folder,
Security Print, List
1
Using Common Functions
Function
Auto Distribute
1-11
List of Entries 1-25
Function
F-Code Box
Description
Settings
 Secure Box
You can register, edit, and
delete F-Code Boxes, or print Hold Time
0 - 31 Day: 0 Day
a list of the F-Code boxes.
Reference page
Chapter 4, “F-Code
Communications” in the
Scanner and Fax Guide.
I.D.Code
0000
 Bulletin Box
Rx Protect, Auto
Print, Overwrite,
Erase Tx Doc
OFF
ON
I.D.Code
0000
Template
You can register a subject
and mail text for internet
faxes and Scan to E-Mail in
advance.
Chapter 7, “Registering
Other Settings” in the
Scanner and Fax Guide.
Note
Underlined values are the default settings specified at the time of shipment.
1-26 List of Entries
Paper Settings
1
Using Common Functions
You can make paper settings for receiving faxes and making copies. You can also insert
the paper for sorting.
Setting the Bypass Paper
Set the paper size when you load paper in the bypass tray.
11 Press <Setting>.
22 Press [Paper Settings].
33 Press [Bypass].
Paper Settings 1-27
44 Select the paper size, and press [Enter].
Note
Custom-sized paper can be used for PC printing only.
List of Paper Settings
The settings for the various functions in the paper settings are printed out in the device
settings list. (See page 1-35.)
Function
Description
Settings
Cassette1
You can set the type and size of paper used in Cassette 1.
Letter
Legal
H.LTR
Cassette2* 1
You can set the type and size of paper used in Cassette 2.
Letter
Legal
H.LTR
Bypass
You can set the type and size of paper used in the bypass tray. Letter
For details, refer to “Setting the Bypass Paper”. (See page
Legal
1-27.)
H.LTR
Executive
DL
COM10
Monarch
Postcard
OHP (LTR)*2
A4
A5
A5
A6
F4
Custom
1-28 Paper Settings
Description
Copy
You can specify the cassettes to use when [Auto] is set for the
paper selection.
OFF: This cassette is not used.
ON: This cassette is used.
Settings
Cassette1
OFF
ON
Cassette2* 1
OFF
ON
BypassTray
OFF
ON
Fax
You can specify the cassette to be used when receiving faxes
or internet faxes.
OFF: This cassette is not used.
ON: This cassette is used.
Note
Cassette1
OFF
ON
Cassette2* 1
OFF
ON
BypassTray
OFF
ON
You cannot set a paper cassette to [OFF] when using
“Separate Rx Page”.
Separate Rx
Page
List
You can select the paper cassette to use for printing lists.
OFF: This cassette is not used.
ON: This cassette is used.
Cassette1
OFF
ON
Select the cassette that will be used to print the first page of
a received fax. This enables you to separate received faxes
by printing the first page with a different size or color paper,
while the rest of the fax prints on another paper type.
Setting
OFF
ON
Note
 You
Cassette2* 1
OFF
ON
Separator Cassette
Cassette 1
Cassette 2* 1
cannot specify a paper cassette that is disabled for the
fax function.
 For details, refer to Chapter 4, “Useful Reception Functions” P
rint Document
in the Scanner and Fax Guide.
OFF
ON
***
***
Cassette 2 is only displayed when installed in the machine.
When printing on OHP film, the quality may differ according to the type of OHP film and the
usage environment. (Confirmed OHP film: PP2500 from 3M)
Note
Underlined values are the default settings specified at the time of shipment.
Paper Settings 1-29
1
Using Common Functions
Function
Select Print
Cass
Specifying Default Settings
The default values are those used when you press <Reset> to return to the ready
screen. The machine returns to the default settings if is left without any operation for
a designated period of time. Changing the default values of often-used functions can
shorten the time required to adjust settings.
Setting Example
Here the procedure for changing the default ready screen.
11 Press <Setting>.
22 Press [Default Settings].
33 Press [Default Mode].
1-30 Specifying Default Settings
44 Select the screen to set, and press [Enter].
Using Common Functions
1
You can continue to set other default values.
List of Default Settings
Function
Description
Settings
Default Mode
You can set the ready screen to display when the
power switch is turned ON and when the specified
auto reset time has elapsed.
Auto Reset
Time
You can set the time until each screen returns to
the ready screen.
Copy
Scan
Fax
Print
My MFP
 Copy Screen, Scanner Screen
Automatic Reset Time:
Automatic Reset Time
When the machine does not operate for a set period 01-10 Minutes: 03 Minutes
of time an operation is completed, the selected
settings are reset. (The defaults are restored)
Reset After Scan:
When this is enabled, the resolution, zoom, and
other settings are reset after the document is
scanned.
Reset After Scan
OFF
ON
 Fax Screen, Printer Screen, My MFP Screen
Automatic Reset Time
When the machine does not operate for a set period 01 - 10 Minutes: 03 Minutes
of time an operation is completed, the selected
settings are reset. (The defaults are restored)
Copy Settings
You can set the default values for the copy mode,
such as the document type and contrast for the
documents to be copied.
For details, refer to Chapter 3, “Specifying Default
Copy Settings” in the Copier Guide.
Scanner
Settings
You can set the default values for the scanner
mode, such as the document type and contrast for
the documents to be scanned.
For details, refer to Chapter 7, “Specifying Default
Settings” in the Scanner and Fax Guide.
Specifying Default Settings 1-31
Function
Description
e-mail Settings
You can set the default settings for batch
transmissions, templates, and the file format for
the Scan to E-Mail function and internet faxes.
For details, refer to Chapter 7, “Specifying Default
Settings” in the Scanner and Fax Guide.
Fax Settings
You can set the default values for the fax mode,
such as the resolution and contrast for the
documents to be faxed.
For details, refer to Chapter 7, “Specifying Default
Settings” in the Scanner and Fax Guide.
Printer
Settings
You can set the default values for the printer mode,
such as the printer controller settings and the auto
deletion time setting for security printing.
For details, refer to Chapter 9, “Setting the Print
Controller” and “Setting the Auto Deletion Time for
Security Printing” in the Printer Guide.
Settings
Sound Settings You can set the various sound settings.
 Volume
Low
You can adjust the volume of the confirmation tone, Middle
completion tone, alarm, operation help, and beep.
High
These volumes cannot be set individually.
 Confirmation Tone
You can change the tone that is heard when
pressing the buttons.
OFF
Low
Mid
High
 Completion Tone
OFF
The machine can inform you that a copy or internet Type 1
Type 2
fax operation is completed with a beep.
Type 3
Custom
To set all of the following completion tones, select
either [OFF], or [Type 1] to [Type 3].
To set the sounds individually, select [Custom], and
specify the settings individually.
Copy Complete: When copying is complete
Transmission Complete:
When fax or internet fax transmission is
completed
Reception Complete:
When fax or internet fax reception is completed
Rx Print Complete:
When printing of a received document is
complete
PC Printing Complete:
When the printing of a document from a
computer is complete
List Printing Complete:
When printing of a list is complete
Glass Scan Complete:
When the scanning of a document on the
document glass is complete
1-32 Specifying Default Settings
Function
Description
Settings
 Alarm
You can set the machine to inform you of errors
such as when paper has jammed or when the
machine has run out of memory using a beep.
OFF
ON
Custom
To set all of the following alarm sounds, select
either [ON] or [OFF]. To set the sounds individually,
select [Custom], and specify the settings
individually.
Paper jam: When a paper jam occurs
Out of paper:
When the paper in a paper cassette or the
bypass tray has run out
Toner replacement:
When replacing the toner cartridge
PC print error:
When an error occurs while printing from a
computer
Fax Communication error:
When an error occurs while transmitting a fax
or internet fax
Fax cancel information:
When <Stop> is pressed and there is a reserved
fax or internet fax
Memory Overflow:
When the memory becomes full while scanning
Cover Open: When a cover is open
Document jam:
When there is a document jammed in the ADF
Drum cartridge replacement:
When replacing the drum cartridge
Checkout error:
When the machine wants you to call for service
Charge Wire:
When the drum charge wire requires cleaning
Fax Reception Print Warning:
When the paper for printing a received fax has
run out
 Beep
You can set the ringer for fax reception.
1
Using Common Functions
Sound Settings
OFF
ON
Specifying Default Settings 1-33
Function
Energy Save
Mode
Description
Settings
You can specify the settings for the low power mode
or sleep mode including the time it takes to switch
to those modes, or the time it takes to start or reset
the energy save mode.
Note
Regardless of this setting, if you press <Energy
Save> on ready screen, the low power mode will
start immediately.
 Low Power Mode
If the machine is not used for the time set here, it
will automatically enter the low power mode.
Low Power Mode
1 - 60 Minutes: 1 Minute
 Sleep Mode
If the machine is not used for the amount of
time set here when in the Low Power Mode, it
automatically switches to sleep mode.
Sleep Mode
1 - 120 Minutes: 1 Minute
 Energy Save Period
You can set the time it takes for the machine to
switch from the low power mode or sleep mode to
the normal state, or vice-versa.
Start Time:
Start Time
When this is set to ON, you can set the time to start OFF
the low power mode.
ON
Reset Time:
When this is set to ON, you can set the time to
reset the low power mode.
Reset Time
OFF
ON
Note
Underlined values are the default settings specified at the time of shipment.
1-34 Specifying Default Settings
Outputting Lists
Printing the Device Settings List
The following settings can be checked on the device settings list.
•• Settings in the [Paper Settings] screen, displayed after pressing <Setting>
•• Settings in the [Default Settings] screen, displayed after pressing <Setting>
•• Settings in the [Management] screen, displayed after pressing <Setting>
11 Press <Setting>.
22 Press [List].
33 Press [Settings List].
Outputting Lists 1-35
1
Using Common Functions
You can print various lists from [List] that is displayed after pressing <Setting>.
44 Select [ON] to enable duplex printing, or [OFF] to disable it.
55 Select [ON] to enable combined printing, or [OFF] to disable it.
66 Press [Yes].
Printing the User Usage Management List
Prints a list of the number of pages each user has used for each mode, and total results
for the charges and communication times.
The following information is included on the user usage management list.
•• The charge per page for copies, faxes, scans, and prints.
•• The total charge and total communication time for all users
•• The total communication time for guests and regular users
•• The total number of pages and total charge of faxing for guests and regular users
Note
•• The number of pages and communication times for internet faxes are added to the
fax items.
•• Only the items set to ON in User Usage Management are printed in the list. (See
page 2-38.)
•• A maximum of 999,999 pages and a maximum time of 999:59:59 (999 hours, 59
minutes, 59 seconds) can be counted.
•• For information on resetting the counters, refer to “Erasing the Accounting Data”.
(See page 2-42.)
•• If you want to print the device usage status for a specific user only, print the list
from OfficeBridge. For details, refer to Chapter 3, “Usage Management” in the
OfficeBridge Guide.
1-36 Outputting Lists
11 Press <Setting>.
22 Press [List].
1
Using Common Functions
33 Press [User / Cost].
44 Select [ON] to enable duplex printing, or [OFF] to disable it.
55 Select [ON] to enable combined printing, or [OFF] to disable it.
66 Press [Yes].
Outputting Lists 1-37
Printing the Root Certificate List
You can print the fingerprints for the root certificates of private certificate authorities.
Note
You can also print the fingerprints for the root certificates from OfficeBridge. For
details, refer to Chapter 3, “Setting Security” in the OfficeBridge Guide.
11 Press <Setting>.
22 Press [List].
33 Press [Root Cert.].
44 Select [ON] to enable duplex printing, or [OFF] to disable it.
55 Select [ON] to enable combined printing, or [OFF] to disable it.
66 Press [Yes].
1-38 Outputting Lists
List of Lists
Content printed
Reference page
Prints a list of the destinations registered in the
address book. The list can be printed in order of
the numbers or in alphabetical order.
Chapter 7,
“Registering
Destinations” in the
Scanner and Fax
Guide.
Group List
Prints a list of the destinations registered in the
address book as groups. The list can be printed in
order of the numbers or in alphabetical order.
Chapter 7,
“Registering
Destinations” in the
Scanner and Fax
Guide.
Journal List
Prints a list of the communication results of
transmitted/received faxes, transmitted/received
e-mails, and the Scan to Folder and Scan to FTP
functions.
Chapter 6, “Managing
the Communication
History” in the
Scanner and Fax
Guide.
Note
You can also print the journal report from
OfficeBridge. For details, refer to Chapter 2,
“Checking the Jobs or History” in the OfficeBridge
Guide.
Settings List
Prints a list of the bypass paper settings, the
default settings for each function, and the device
management settings, etc.
1-35
Stored Document List
Prints a list of the stored documents, such as the
polling documents, F-Code documents, reserved
documents, received documents, and PC fax
transmission documents.
Refer to Chapter 4 of
the Scanner and Fax
Guide.
User Usage
Management List
Prints a list of the number of pages each user
has used for each mode, and total results for the
charges and fax communication times.
1-36
My Jobs List
Prints a list of the registered My Jobs.
1-19
Auto Distribution
Setting List
Prints a list of the distributing conditions set.
Chapter 4, “Useful
Reception Functions”
in the Scanner and
Fax Guide.
F-Code Box List
Prints a list of the registered F-Code boxes.
Chapter 4, “F-Code
Communications” in
the Scanner and Fax
Guide.
LDAP Server List
Prints a list of the registered LDAP servers.
2-67
Root Certificate List
You can print the fingerprints for the root
certificates of private certificate authorities.
1-38
Note
Underlined values are the default settings specified at the time of shipment.
Outputting Lists 1-39
1
Using Common Functions
List name
Address Book List
Using Personal Settings
In the personal settings, you can customize the various settings for each user.
Personal settings are displayed when a user login is performed. (See page 1-44.)
Note
Personal settings cannot be used when the authentication method is set to [Network].
(See page 2-35.)
Specifying Personal Settings
„„ Setting Example
Here the procedure for setting the soft keys is described as an example.
11 Perform the user login operation. (See page 1-44.)
22 Press <Setting>.
33 Press [Personal Settings].
If you press [Personal Settings] without performing a user login, the message “Please login.” is
displayed. Return to the ready screen and log in.
1-40 Using Personal Settings
44 Press [Soft Key].
For details, refer to “List of Personal Settings”. (See page 1-42.)
55 Press [Soft Key Customization].
66 Select [ON] and press [Enter].
••The remaining procedure is the same as steps 4 to 6 in “Editing the Soft Keys”. (See page
1-8.)
••Select [OFF] to disable the personal soft key settings.
Using Personal Settings 1-41
Using Common Functions
1
„„ List of Personal Settings
Function
Description
Settings
Reference page
Address Book
Entry
You can register, edit,
and delete address book
destinations for each user.
Chapter 7, “Registering
Destinations” in the
Scanner and Fax Guide.
Group
You can register, edit, and
delete groups for each user.
Chapter 7, “Registering
Destinations” in the
Scanner and Fax Guide.
Soft Key
You can set the soft keys to
display on the copy, fax, and
scanner screens when a user
logs in.
My MFP Shortcut You can set the shortcut
buttons to display when the
My MFP screen is switched
to the personal screen.
Soft Key
Customization
OFF
ON
1-8
The settings are
the same as the My
MFP shortcuts on
[Register]. (See page
1-11.)
1-11
Favorite Address
You can register, edit,
and delete destinations to
display in the [Faves] tab on
the scanner screen for each
user.
Chapter 7, “Registering
Destinations” in the
Scanner and Fax Guide.
Folder Shortcut
You can register, edit, and
delete shortcuts to shared
folder paths for each user.
Chapter 7, “Registering
Destinations” in the
Scanner and Fax Guide.
Transmission
Report
You can set a fax
Personal Settings
transmission report for each OFF
user.
ON
Chapter 6, “Checking the
Transmission Result”
in the Scanner and Fax
Guide.
Tx Report Settings
OFF
Print
e-mail
Default Display
You can select to display
either the shared screen or
personal screen when the
user logs in.
List
You can print a list of the
destinations in the personal
address book and personal
groups.
Shared
Personal
1-43
Chapter 7, “Registering
Destinations” in the
Scanner and Fax Guide.
Note
Underlined values are the default settings specified at the time of shipment.
1-42 Using Personal Settings
Using Personal Settings
Personal settings can only be used when the user is logged in.
1
Using Common Functions
11 Press <Personal Mode> after performing a user login.
If the shared screen is displayed, press <Personal Mode> to switch to the personal screen.
If the personal screen is displayed, the screen will switch to the shared screen.
Using Personal Settings 1-43
Logging In / Logging Out
To use the machine after receiving user authentication, perform a login. If you perform a
login, you can use the following functions.
•• Personal settings*1 (See page 1-40.)
•• Printing and transmitting documents in the user box*1
•• TTI (using user registered information)
•• Scan path notification
•• Security print
•• User access/cost accounting*1
•• Journal report (with the user name printing in the sender field)
*1 T
hese functions cannot be used when the user authentication method is set to
[Network].
Note
•• For details on setting user authentication, refer to “Setting User Authentication”. (See
page 2-35.)
•• When the “Guest Account Setting” is effective at Machine Policy Setting on the
OfficeBridge, press <Reset> to use the machine as a guest.
Logging In
11 Press <Login> on the ready screen.
If the ready screen is not displayed, press <Reset> to display the ready screen, and then press
<Login>.
22 Select the user ID, and press [Enter].
••If the user ID entry screen is displayed, press [Input User] to select the user or enter the
user ID, and press [Enter].
••To set user authentication or the machine policy, press [Input User] to enter the user ID.
1-44 Logging In / Logging Out
33 Enter the password, and press [Enter].
••If a password is not set, press [Enter] without entering a password.
••The message “Failed to login.” is displayed if the login fails.
Note
•• Depending on the user authentication settings, you can register a new user ID in
step 2.
•• For details on machine policy settings, refer to Chapter 3, “Setting Security” in the
OfficeBridge Guide.
Logging In / Logging Out 1-45
Using Common Functions
1
Logging Out
There are two methods for logging out after performing a user login; manual forced
logging out and logging out automatically after the logout time elapses.
Note
For details on setting the automatic logout time, see “Setting the Automatic Logout Time”.
(See page 2-76.)
„„ Logging Out Manually
11 Press <Login> after performing a user login.
22 Press [Yes].
If you press [No], you will not be logged out.
1-46 Logging In / Logging Out
Chapter 2
Management
List of Machine Management Settings...................................................................2-2
Setting Security Codes...............................................................................................2-4
Setting the Administrator Password.......................................................................2-4
Setting the Protect Passcode...................................................................................2-7
Closed Communication............................................................................................2-10
Setting Closed Transmission.................................................................................2-10
Setting Closed Reception.......................................................................................2-11
Setting Passcode Polling........................................................................................2-12
Setting the Passcode..............................................................................................2-14
Communication and Range of Passcodes..............................................................2-15
Setting ID Check Transmission.............................................................................2-17
Confirming the Destination Before Transmission.............................................2-19
Setting the Destination Confirmation Function...................................................2-19
Setting the Confirmation Dial Functions.............................................................2-20
Prohibiting Transmission to Multiple Destinations.........................................2-23
Security Reception....................................................................................................2-24
Activating the PIN mask..........................................................................................2-26
Function Protect Settings.......................................................................................2-28
Setting Function Protection..................................................................................2-29
Using Function Protection.....................................................................................2-31
Setting Mode Protection..........................................................................................2-33
Setting User Authentication...................................................................................2-35
Setting the Authentication Method.......................................................................2-35
Managing User Access/Cost Accounting..............................................................2-38
Setting the Currency Unit.....................................................................................2-38
Specifying the Charge Settings.............................................................................2-40
Erasing the Accounting Data................................................................................2-42
Specifying the Network Settings...........................................................................2-43
Specifying the TCP/IP Settings.............................................................................2-46
Registering LDAP Servers.....................................................................................2-57
Specifying the Archive Settings.............................................................................2-69
Setting an E-mail Gateway...................................................................................2-73
Setting the Automatic Logout Time......................................................................2-76
Mirroring the Machine Settings............................................................................2-78
Mirroring Methods.................................................................................................2-78
Importing / Exporting Using USB Memory..........................................................2-79
Directly Copying Via the Network........................................................................2-84
List of Machine Management Settings
You can specify the important settings related to the machine, such as the user install
mode and security communication settings, and network settings, etc.
If you set an administrator password, a screen for entering the administrator password is
displayed whenever [Management] is pressed, which enables you to prevent users other
than the administrator from changing the settings.
Function
Description
Security
You can specify the various
Communication security communication settings,
such as closed transmission, ID
check verification, destination
confirmation, and security reception
settings.
Settings
Closed Transmission,
Closed Reception, ID
Check Tx, Confirm
Destination, Confirm
Speed-Dial, Confirm
Numeric keys,
Passcode Polling
OFF
ON
Reference page
2-10
Broadcast Tx
OFF
ON
Secure Reception
OFF
ON (current time)
Passcode
0000 to 9999: 0000
Function
Protect Setting
You can manage the various settings Prohibited
using an administrator password
Protect ON
and protect passcode.
Protect OFF
2-28
Mode Protect
Setting
You can set the machine to prohibit
the copy, scan, fax, or print modes
from being used.
OFF
ON
2-33
User
Access/Cost
Accounting
You can check the total number of
pages and communication time used
by each user for copies and faxes,
set a charge per page, and calculate
the total cost each user has incurred
for copies and faxes.
Currency Setting
Dollar
Euro
Pound
Yen
No Unit
2-38
Charge Setting
Copy, Scan, Fax, Print:
OFF
ON (0.00 / page)
Network
Settings
You can set the network settings for
using the machine on a network.
2-43
User Install
You can specify the settings required
for using the machine.
Chapter 3, “Initial
Setup (User
Install)” in the
Scanner and Fax
Guide.
2-2 List of Machine Management Settings
Description
Settings
Direct Copy Allowed
Allowed
NotAllowed
You can copy the settings
information to another machine
(must be the same model).
Initialize all
data
You can erase the data set in the
<Setting> mode, such as the address
book and copy/fax function settings,
and the data saved in the machine,
such as the stored documents. When
this operation is done, the machine
reboots from itself.
Reference page
2-78
1
2
Caution
Data that has been cleared cannot
be restored.
PIN Mode
The entered PIN (personal
OFF
identification number) will not
Mode1
appear in the journal, error message Mode2
printout, delayed command list or
transmission report.
2-26
Admin
Password
No administrator
You can set the administrator
password is set at
password.
shipment.
You can set an administrator
password to prevent users other
than the administrator from editing
the settings in the [Management]
screen.
2-4
Protect
Passcode
No protect passcode is 2-7
You can set the protect passcode.
A protect passcode is required when set at shipment.
using function protect settings.
Note
Underlined values are the default settings specified at the time of shipment.
List of Machine Management Settings 2-3
Management
Function
Mirroring
Setting Security Codes
You can set an administrator password to prevent users other than the administrator
from editing the settings in the [Management] screen, and enable the administrator to
centrally manage machines. A protect passcode is a four digit number required when
setting function protect settings and printing security reception documents.
Setting the Administrator Password
Up to 28 characters can be entered for an administrator password. Make sure to make a
note of and store the password after setting it.
IMPORTANT
If you forget the administrator password, it is necessary to initialize the machine and
set the password again.
In such a case, contact your authorized Muratec dealer.
„„ Setting the Administrator Password
11 Press <Setting>.
22 Press [Management].
2-4 Setting Security Codes
33 Press [Admin Password].
1
44 Enter the password you want to set, and press [Enter].
Up to 28 characters can be entered.
55 Enter the password again, and press [Enter].
Setting Security Codes 2-5
Management
2
„„ Editing / Deleting the Administrator Password
11 Press <Setting>.
22 Press [Management].
33 Enter the administrator password, and press [Enter].
44 Press [Admin Password].
55 Enter the new password, and press [Enter].
••Up to 28 characters can be entered.
••To delete the password, press [Enter] without entering a new password.
2-6 Setting Security Codes
66 Enter the new password again, and press [Enter].
1
Management
2
Setting the Protect Passcode
You can set a four digit number of your choice for the protect passcode. Make sure to
make a note of and store the number after setting it.
„„ Setting the Protect Passcode
11 Press <Setting>.
22 Press [Management].
33 If an administrator password is set, enter the password and press [Enter].
If an administrator password is not set, proceed to step 4.
44 Press [Protect Passcode].
Setting Security Codes 2-7
55 Enter the protect passcode using the numeric keys, and press [Enter].
Enter a four digit number.
Note
Make sure to make a note of and store the protect passcode you set so that you do not
forget it. It is also necessary to enter the protect passcode when disabling it.
„„ Editing / Deleting the Protect Passcode
11 Press <Setting>.
22 Press [Management].
33 If an administrator password is set, enter the password and press [Enter].
If an administrator password is not set, proceed to step 4.
44 Press [Protect Passcode].
55 Enter the current protect passcode using the numeric keys, and press [Enter].
2-8 Setting Security Codes
66 Enter the new passcode using the numeric keys, and press [Enter].
1
To delete the protect passcode, enter “0000” using the numeric keys, and press [Enter].
Setting Security Codes 2-9
Management
2
Closed Communication
When closed communication is set, fax messages are transmitted and received between
Muratec machines only (excluding some models). If a passcode is set, faxes can only
be transmitted and received with Muratec machines the same passcode set. Closed
communication can be set separately for transmission and reception. If you set passcode
polling, you can only perform polling with Muratec machines that also have the same
passcode set.
Setting Closed Transmission
If you set closed transmission, since the destination that faxes can be transmitted to is
limited, you can avoid transmitting faxes to a wrong destination due to an entry error.
Note
•• When using manual transmission (transmission using the [Monitor] function, an
optional handset or external phone handset), the closed transmission function is
disabled, even if you set it to ON.
•• To set the passcode, refer to “Setting the Passcode”. (See page 2-14.)
•• For details on the communication range using closed communication and passcodes,
refer to “Communication and Range of Passcodes”. (See page 2-15.)
•• For details on setting closed transmission for a single communication, refer to
Chapter 4, “Security Functions” in the Scanner and Fax Guide.
11 Press <Setting>.
22 Press [Management].
33 If an administrator password is set, enter the password and press [Enter].
If an administrator password is not set, proceed to step 4.
44 Press [Security Communication].
2-10 Closed Communication
55 Press [Closed Transmission].
1
Management
2
66 Select [ON] and press [Enter].
Press [OFF] to disable closed transmission.
Setting Closed Reception
If you set closed reception, since the sender that faxes can be received from is limited, you
can avoid receiving faxes from the wrong machine due to an entry error.
Note
•• To set the passcode, refer to “Setting the Passcode”. (See page 2-14.)
•• For details on the communication range using closed communication and passcodes,
refer to “Communication and Range of Passcodes”. (See page 2-15.)
11 Press <Setting>.
22 Press [Management].
33 If an administrator password is set, enter the password and press [Enter].
If an administrator password is not set, proceed to step 4.
Closed Communication 2-11
44 Press [Security Communication].
55 Press [Closed Reception].
66 Select [ON] and press [Enter].
Press [OFF] to disable closed reception.
Setting Passcode Polling
If you set passcode polling, you can only perform polling with Muratec machines that also
have the same passcode set. If the passcode does not match, polling cannot be performed.
Note
To set the passcode, refer to “Setting the Passcode”. (See page 2-14.)
11 Press <Setting>.
22 Press [Management].
2-12 Closed Communication
33 If an administrator password is set, enter the password and press [Enter].
If an administrator password is not set, proceed to step 4.
1
55 Press [Passcode Polling].
2
Management
44 Press [Security Communication].
66 Select [ON] and press [Enter].
Press [OFF] to disable passcode polling.
Closed Communication 2-13
Setting the Passcode
Set the passcode required for closed transmission, closed reception, and passcode polling.
You can use closed transmission and reception without setting a passcode; however,
setting a passcode is recommended to strengthen the security function.
Note
•• When setting the passcode, enter a number other than “0000”. If you enter “0000”,
the passcode setting is disabled.
•• Make sure that you do not forget the passcode.
•• For details on the communication range using closed communication and passcodes,
refer to “Communication and Range of Passcodes”. (See page 2-15.)
11 Press <Setting>.
22 Press [Management].
33 If an administrator password is set, enter the password and press [Enter].
If an administrator password is not set, proceed to step 4.
44 Press [Security Communication].
55 Press [Passcode].
2-14 Closed Communication
66 Enter the four digit passcode using the numeric keys, and press [Enter].
1
Management
2
To disable the passcode, enter “0000”.
Communication and Range of Passcodes
„„ Communication Range of Closed Transmission
•• When closed transmission is set, fax messages cannot be transmitted to machines other
than Muratec machines.
•• If the passcode set on your machine does not match the passcode set on the other
machine, faxes cannot be transmitted. Refer to the following table (example of when the
passcode is set to “1234”).
•• The closed transmission function of this machine is not compatible with the closed
transmission function of our earlier machines. If the destination machine has an earlier
version of the closed transmission function set, transmission cannot be performed even
if the passcodes match.
Passcode set in the
machine
Not set
(0000)
Destination machine
(receiver machine)
Passcode set in other
machine
Result
Other brand machine
–
Communication errors
Our machine
(Without security function)
–
Communication OK
0000
Communication OK
1234
Communication OK
5678
Communication OK
Our machine
(With security function)
Set
(1234)
Other brand machine
–
Communication error
Our machine
(Without security function)
–
Communication error
0000
Communication error
1234
Communication OK
5678
Communication error
Our machine
(With security function)
Note
When a communication error occurs, an error message is printed. The error is denoted
as error code “T.2.2”.
Closed Communication 2-15
„„ Communication Range of Closed Reception
•• When closed reception is set, fax messages cannot be received from machines other
than Muratec machines.
•• If the passcode set on your machine does not match the passcode set on the other
machine, faxes cannot be received. Refer to the following table (example of when the
passcode is set to “1234”).
•• In the case of our earlier machines with the closed communication function, if the
other machine has an earlier version of the closed communication function set, closed
reception can be performed in the same manner as “with security function”.
Passcode set in the
machine
Not set
(0000)
Other machine
(sender machine)
Passcode set in other
machine
Result
Other brand machine
–
Communication errors
Our machine
(Without security function)
–
Communication OK
0000
Communication OK
1234
Communication OK
5678
Communication OK
Our machine
(With security function)
Set
(1234)
Other brand machine
–
Communication error
Our machine
(Without security function)
–
Communication error
0000
Communication error
1234
Communication OK
5678
Communication error
Our machine
(With security function)
„„ Communication Range of Passcode Polling
•• If the passcode set on your machine does not match the passcode set on the other
machine, polling cannot be performed. Refer to the “Communication Range of Closed
Transmission” table (example of when the passcode is set to “1234”).
•• In the case of our earlier machines with the security communication function, passcode
polling can be performed.
2-16 Closed Communication
Setting ID Check Transmission
Note
•• For details on setting ID check transmission for a single communication, refer to
Chapter 4, “Security Functions” in the Scanner and Fax Guide.
•• When the lower four digits of the fax number registered in the other machine do not
match the lower four digits of the number you entered, or when a fax number is not
registered in the other machine, a communication error occurs and transmission
fails.
•• When using manual transmission (transmission using the [Monitor] function, an
optional handset or external phone handset), the ID check transmission function is
disabled, even if you set it to ON.
11 Press <Setting>.
22 Press [Management].
33 If an administrator password is set, enter the password and press [Enter].
If an administrator password is not set, proceed to step 4.
44 Press [Security Communication].
55 Press [ID Check Tx].
Setting ID Check Transmission 2-17
1
2
Management
ID check transmission limits fax transmission to when the lower four digits of the fax
number you dialed and those registered in the destination machine match. Transmission
is allowed only when both digits are matched. This function reduces problems caused by
transmitting fax messages to the wrong destination due to line trouble, etc.
66 Select [ON] and press [Enter].
Select [OFF] to disable ID check transmission.
2-18 Setting ID Check Transmission
Confirming the Destination Before Transmission
Note
For details on confirming the destination before transmission, refer to Chapter 4,
“Security Functions” in the Scanner and Fax Guide.
Setting the Destination Confirmation Function
The screen for confirming the entered destination will be displayed before starting
transmission.
11 Press <Setting>.
22 Press [Management].
33 If an administrator password is set, enter the password and press [Enter].
If an administrator password is not set, proceed to step 4.
44 Press [Security Communication].
55 Press [Confirm Destination].
Confirming the Destination Before Transmission 2-19
1
2
Management
You can prevent the transmission of faxes to the wrong destination by setting the machine
to require the entered destination to be confirmed or entered twice before transmission.
66 Select [ON] and press [Enter].
Press [OFF] to disable the destination confirmation function.
Setting the Confirmation Dial Functions
When using an address book destination or entering a destination using the numeric
keys, a screen prompting you to re-enter the entered fax number is displayed. Re-entering
the number enables you to check whether an incorrect number has been entered, which
prevents the transmission of faxes to the wrong destination.
There are two confirmation dial functions you can set; confirm speed-dial and confirm
numeric keys.
Note
When using manual transmission (transmission using the [Monitor] function, an
optional handset or external phone handset), the confirm dial function is disabled,
even if you set it to ON.
„„ Setting the Confirm Speed-Dial Function
11 Press <Setting>.
22 Press [Management].
33 If an administrator password is set, enter the password and press [Enter].
If an administrator password is not set, proceed to step 4.
44 Press [Security Communication].
2-20 Confirming the Destination Before Transmission
55 Press [Confirm Speed-Dial].
1
Management
2
66 Select [ON] and press [Enter].
Select [OFF] to disable the confirm speed-dial function.
„„ Setting the Confirm Numeric Keys Function
11 Press <Setting>.
22 Press the [Management].
33 If an administrator password is set, enter the password and press [Enter].
If an administrator password is not set, proceed to step 4.
44 Press [Security Communication].
Confirming the Destination Before Transmission 2-21
55 Press [Confirm Numeric keys].
66 Select [ON] and press [Enter].
Select [OFF] to disable the confirm numeric keys function.
2-22 Confirming the Destination Before Transmission
Prohibiting Transmission to Multiple Destinations
You can prohibit the entering of multiple destinations to prevent transmitting to
unintentional destinations.
Note
2
Management
Here, a “destination” refers to a destination entered using the numeric keys or a
speed-dial, address book, or group.
1
11 Press <Setting>.
22 Press [Management].
33 If an administrator password is set, enter the password and press [Enter].
If an administrator password is not set, proceed to step 4.
44 Press [Security Communication].
55 Press [Broadcast Tx].
66 Select [OFF] and press [Enter].
Press [ON] to disable broadcast prohibition.
Prohibiting Transmission to Multiple Destinations 2-23
Security Reception
This allows documents received after the security reception start time to be stored in
memory without being printed. This function makes it possible to store documents
received at night in the memory, for example, when no one is in the office. The received
documents in memory can be printed later.
Note
•• To set security reception, it is necessary to set a protect passcode in advance. (See
page 2-7.)
•• When security reception is enabled, it will start at the preset start time every day.
•• When documents have been received during security reception, the message
“Security Reception document exists” is displayed and the information lamp
illuminates green.
•• For details on printing the received documents that are stored, refer to Chapter 4,
“Security Functions” in the Scanner and Fax Guide.
11 Press <Setting>.
22 Press [Management].
33 If an administrator password is set, enter the password and press [Enter].
If an administrator password is not set, proceed to step 4.
44 Press [Security Communication].
55 Press [Secure Reception].
2-24 Security Reception
66 Enter the protect passcode, and press [Enter].
1
Management
2
77 Press [ON].
Press [OFF] to disable security reception. Proceed to step 9.
88 Select [AM] or [PM] and set the security reception starting time, and press
[Enter].
You can use [], [], and the numeric keys.
Security Reception 2-25
Activating the PIN mask
To prevent unauthorized long-distance calls, some PBX (private branch exchanger)
systems require a PIN (personal identification number) entry when dialing a number.
Your machine's PIN masking feature helps you keep that PIN private.
With PIN masking activated, you can dial a number plus a PIN, but the PIN will not
appear in the journal, error message printout, delayed command list or transmission
report. The PIN may contain up to eight characters including the * or # symbols. You can
enter them from the numeric keys.
There are three possible PIN masking settings:
Deactivates PIN masking. Any PIN you enter will appear on the display and/or printouts
Off:
which show the number you dial.
Mode 1: Each remote fax machine has a PIN access code per department.
Mode 2: Each fax user has a PIN access code per department.
Note
•• For details on transmitting using the PIN mask function, refer to Chapter 4, “Security
Functions” in the Scanner and Fax Guide.
•• If Mode 1 is set, a PIN is registered in advance when registering a destination. For
details, refer to Chapter 7, “Registering Destinations” in the Scanner and Fax Guide.
11 Press <Setting>.
22 Press [Management].
33 If an administrator password is set, enter the password and press [Enter].
If an administrator password is not set, proceed to step 4.
44 Press [PIN Mode].
2-26 Activating the PIN mask
55 Select [Mode1] or [Mode2], and press [Enter].
1
Management
2
Select [OFF] to deactivate the setting.
Activating the PIN mask 2-27
Function Protect Settings
You can use the administrator password to manage various functions.
You can manage the following functions using the administrator password and protect
codes.
Function
Fax functions
Internet fax
functions
 Transmission
using address book destinations
 Transmission using the numeric keys (direct
dialing)
 Group transmission
 Manual transmission (transmission using the
[Monitor] function, an optional handset or external
phone handset)
 Redialing
 Closed transmission
 ID check transmission
 F-Code transmission
 Transmission using the e-mail history
Common
functions

Device settings

Executing My Jobs
***


Registering address book destinations
Registering groups
 Auto distribution
 Storing polling documents
 Storing F-Code documents
 Registering F-Code boxes
 Registering My Jobs

 Address


Outputting
lists
What can be managed
Prohibit
 Require protect passcode
when using

book list
Group list
*1
 Journal list
 Auto distribution setting list
 My Jobs list

Prohibit
Require protect passcode
when using
nly administrator can
O
register (administrator
password requested
when using)
 Require protect passcode
when using
nly administrator can
O
output list (administrator
password requested
when outputting)
 Require protect passcode
when outputting
When the communication management function is protected, displaying of the communication
history is also protected.
Note
When using manual transmission (transmission using [Monitor] function, an optional
handset or external phone handset), the following functions cannot be restricted.
•• Transmission using address book destinations
•• Transmission using the numeric keys (direct dialing)
•• Redialing
2-28 Function Protect Settings
Setting Function Protection
Note
To set function protection, it is necessary to set an administrator password (see page
2-4) and protect passcode (see page 2-7) in advance.
1
22 Press [Management].
33 Enter the administrator password, and press [Enter].
44 Press [Function Protect Setting].
55 Enter the protect passcode, and press [Enter].
Function Protect Settings 2-29
Management
2
11 Press <Setting>.
66 Select the function to set or edit.
77 Select either option, and press [Enter].

Prohibited:

Protect ON:
Protect OFF:

Use of the fax function is prohibited.
Setting the machine and the outputting of lists is prohibited for all
except the administrator.
(The administrator password is requested when using the function)
Require the protect passcode to be entered when using the function.
The function can be used.
88 To continue to specify other functions, repeat the procedure in steps 6 to 7.
2-30 Function Protect Settings
Using Function Protection
„„ When a fax function is set to “Prohibited”
1
2
Management
When a fax function is set to “Prohibited” in the function protection settings, it cannot be
used. If you select the function, the message “This has been set to disable the function.
Please contact an administrator.” is displayed. Press [Close] to close the message.
„„ When a machine setting or list is set to “Prohibited”
When a machine setting or list is set to “Prohibited” in the function protection settings,
the administrator password is required when using the function.
For example, when the registering of address book destinations is set to “Prohibited”, a
screen requesting the administrator password to be entered is displayed when <Setting>,
[Register], and then [Address Book Entry] is pressed.
11 Enter the administrator password, and press [Enter].
22 Register the address book destination.
Function Protect Settings 2-31
„„ When “Protect ON” is Set
If a function is set to “Protect ON” in the function protection settings, the protect passcode
must be entered when using that function.
For example, when the registering of address book destinations is set to “Protect ON”,
a screen requesting the protect passcode to be entered is displayed when <Setting>,
[Register], and then [Address Book Entry] is pressed.
11 Enter the protect passcode, and press [Enter].
22 Register the address book destination.
2-32 Function Protect Settings
Setting Mode Protection
1
Note
2
•• If you prohibit the use of the mode set as the ready screen, the ready screen will
automatically be changed to the My MFP screen.
•• You can also prohibit the use of modes by user policy using the user policy settings
of OfficeBridge. For details, refer to Chapter 3, “Setting Security” in the OfficeBridge
Guide.
11 Press <Setting>.
22 Press [Management].
33 If an administrator password is set, enter the password and press [Enter].
If an administrator password is not set, proceed to step 4.
44 Press [Mode Protect Setting].
Setting Mode Protection 2-33
Management
You can prohibit the copy, scanner, fax, or printer modes from being used.
For example, if you enable Copy Protect, the machine will not switch to the copy screen,
even if <Copy> is pressed.
55 Select the function to set.
In this example, [Copy Protect] is set.
66 Select [ON] and press [Enter].
If you select [OFF], the function protection is disabled.
2-34 Setting Mode Protection
Setting User Authentication
There are three types of authentication methods.
Authentication method
Description
Stand-Alone
Performs user authentication using the user information in the machine.
User information must be registered in OfficeBridge in advance.
Single Sign On
Performs user authentication using the user information in the machine
after performing Active Directory authentication.
If the corresponding user information is not registered in OfficeBridge,
it will automatically be newly registered. If the corresponding user
information is already registered, it will be overwritten with the
information registered in Active Directory.
Network
Performs user authentication using the information in Active Directory.
Note
•• When the number of registered users exceeds the limit (200 users), user registration
will not be performed and users will log in as guest, even when [Single Sign On] is
set.
•• For details on the user information that is automatically registered or overwritten
when [Single Sign On] is set, refer to Chapter 3, “Setting Security” in the
OfficeBridge Guide.
•• When [Single Sign On] or [Network] is set for the authentication method, it is
necessary to register a domain name in advance. Register the domain name from
the OfficeBridge screen. For details, refer to Chapter 3, “Setting Security” in the
OfficeBridge Guide.
Setting the Authentication Method
Set the authentication method for users that log in.
Note
•• You can also set the authentication method using OfficeBridge. For details, refer to
Chapter 3, “Setting Security” in the OfficeBridge Guide.
•• Do not set the machine policy from the control panel. Specifying of the machine
policy settings may fail if you do so.
11 Press <Setting>.
22 Press [Management].
33 If an administrator password is set, enter the password and press [Enter].
If an administrator password is not set, proceed to step 4.
Setting User Authentication 2-35
1
2
Management
You can set authentication for the users to restrict use of the device.
44 Press [Network Settings].
55 Press [AuthenticationMethod].
The default setting is [Stand-Alone].
66 Select the item to set, and press [Enter].
2-36 Setting User Authentication
77 Press [Yes].
The power of the machine is turned OFF, and then ON again.
1
Management
2
Setting User Authentication 2-37
Managing User Access/Cost Accounting
If you use this function, you can check the total number of pages used for the copy, scan,
fax, and print modes and the fax communication time for each user. You can also set a
charge per page and calculate the total cost each user has incurred for copies and faxes,
etc. (The number of pages and communication times for internet faxes are added to the
fax items.)
Costs are calculated for each user when a user login is performed or for the guests when a
guest login is performed.
Operation Flow
11 Set the currency unit. (See page 2-38.)
22 Set the settings for copy, scan, fax, and print ON in the charge settings, and set the
charge per page. (See page 2-40.)
33 Use the copy, scan, fax, and print modes.
44 Print the user usage management list to check the usage status. (See page 1-36.)
Note
•• When Print is enabled in Charge Setting, set the same user as the login user in the
user information for the printer driver.
For details on the printer driver settings, refer to Chapter 6, “Driver Print Settings”
in the Printer Guide.
•• You can also set the user usage management using OfficeBridge. For details, refer to
Chapter 3, “Usage Management” in the OfficeBridge Guide.
•• User usage cannot be managed when the authentication method is set to [Network].
Setting the Currency Unit
Set the currency unit in the charge settings.
11 Press <Setting>.
22 Press [Management].
33 If an administrator password is set, enter the password and press [Enter].
If an administrator password is not set, proceed to step 4.
2-38 Managing User Access/Cost Accounting
44 Press [User Access/Cost Accounting].
1
Management
2
55 Press [Currency Setting].
66 Select the currency unit, and press [Enter].
Managing User Access/Cost Accounting 2-39
Specifying the Charge Settings
Set the required functions to ON, and set the charge per page.
11 Press <Setting>.
22 Press [Management].
33 If an administrator password is set, enter the password and press [Enter].
If an administrator password is not set, proceed to step 4.
44 Press [User Access/Cost Accounting].
55 Press [Charge Setting].
66 Select the function to set.
2-40 Managing User Access/Cost Accounting
77 Press [ON].
1
Management
2
Press [OFF] to disable the charge setting.
88 Enter the charge per page and press [Enter].
You can use [], [], and the numeric keys.
99 To continue to specify other functions, repeat the procedure in steps 6 to 8.
Managing User Access/Cost Accounting 2-41
Erasing the Accounting Data
You can delete all the accounting data.
11 Press <Setting>.
22 Press [Management].
33 If an administrator password is set, enter the password and press [Enter].
If an administrator password is not set, proceed to step 4.
44 Press [User Access/Cost Accounting].
55 Press [Counter Reset].
66 Press [Yes] to delete the accounting data.
Press [No] to return to step 5.
2-42 Managing User Access/Cost Accounting
Specifying the Network Settings
Note
Contact your network administrator if you are unsure about these settings.
„„ Setting Example
Here the procedure for switching the LAN speed is described as an example.
11 Press <Setting>.
22 Press [Management].
33 If an administrator password is set, enter the password and press [Enter].
If an administrator password is not set, proceed to step 4.
44 Press [Network Settings].
55 Select the function to set.
••In this example, [Network Connection] is selected.
••For details on the settings, refer to “List of Network Settings”. (See page 2-44.)
Specifying the Network Settings 2-43
1
2
Management
You can set the various functions related to networking.
66 Select the desired setting, and press [Enter].
In this example, the LAN speed is changed to [100Mbps - Full Duplex].
77 Press [Close].
To continue to change other default settings, repeat the procedure in steps 5 to 6.
„„ List of Network Settings
You can set the various functions related to networking.
Function
Description
Ping
You can enter a specific IP address
and execute a ping to check the
connection status.
LDAP Server
Setting
You can register, edit, delete,
and print a list of LDAP (Light
Directory Access Protocol) servers.
Name
LDAP Server Address
 Port Number
 LDAP Server Login
 OB User Login
 Account ID
 Password
 Search Base
 MaxNumber of results
 Time Limit
 Optional Setting
 Attribute Setting


2-44 Specifying the Network Settings
Settings
Not registered
Reference page
2-57
Description
 Workgroup
DNS Server Addresses
 DNS Suffix
 Obtain IP address (DHCP)

IP Address
Subnet Mask
 Default Gateway
 WINS Server Address
 IPv6 Setting


Archive
Settings
Settings
The MAC address is
entered
WORKGROUP
Not registered
Not registered
ON
OFF
192.168.1.10
255.255.255.0
Not registered
Not registered
1
2
Refer to Chapter
3, “Setting the
Connection
Environment” in
the OfficeBridge
Guide.
Not registered
When the machine transmits
and receives documents via
fax or e-mail, you can transmit
those documents to a specified
destination via fax, or store them in
a specified shared folder.
e-mail Gateway You can transmit documents to an
e-mail gateway (fax server).
 Setting
You can specify the default setting.
Reference page
2-46
2-69
2-73
ON
OFF
 Prefix
Enter the prefix for the local part of Not registered
the e-mail address.
Up to 32 characters can be entered.
 Suffix
Enter the suffix for the local part of Not registered
the e-mail address.
Up to 48 characters can be entered.
Authentication
Method
Set the authentication method for
users that log in.
Automatic
LogoutTime
You can set the time it takes before 1 - 10min
the machine automatically logs out 3min
a logged in user if no operations
have been performed on the
machine.
Delete
Restriction
Settings
You can initialize the access
restrictions set in OfficeBridge from
the machine.
Use this function when you cannot
access OfficeBridge.
Stand-Alone
Single Sign On
Network
2-35
2-76
Specifying the Network Settings 2-45
Management
Function
TCP/IP Settings You can set the settings for using
the machine on a network.
 Host Name
Function
Description
Scan to Print
Clear
You can delete the printers
registered in the Scan to Print
Monitor from the machine.
Use this function when the
computer using the Scan to Print
Monitor cannot access the machine.
Initiliaze
Service Setting
You can initialize the service
settings specified in the machine
policy settings of OfficeBridge
from the machine. Use this
function when you cannot access
OfficeBridge.
Network
Connection
You can set the communication
speed for the LAN that is
connected.
Settings
Reference page
Auto
100Mbps - Full Duplex
100Mbps - Half Duplex
10Mbps - Full Duplex
10Mbps - Half Duplex
Note
Underlined values are the default settings specified at the time of shipment.
Specifying the TCP/IP Settings
You can set the settings for using the machine on a network. The following items can be
set.
Item
Description
Host Name
Enter the host name of the machine.
The default setting is the MAC address, and up to 15 characters
can be entered.
Workgroup
Enter the workgroup name of the network the machine is
connected to.
The default setting is “WORKGROUP”, and up to 15 characters
can be entered.
DNS Server Addresses
When using a DNS server, enter the primary DNS server
address and the secondary DNS server address.
DNS Suffix
To perform name resolution using only a host name, register the
DNS suffix.
Obtain IP address (DHCP)
Enables the setting for automatically obtaining IP addresses
using a DHCP (Dynamic Host Configuration Protocol) server. To
automatically obtain IP addresses, select [ON]. Otherwise, select
[OFF].
IP Address
Enter the IP address.
Note
If DHCP is enabled, you cannot display or edit the IP address.
Subnet Mask
Enter the subnet mask.
Note
If DHCP is enabled, you cannot edit the subnet mask.
Default Gateway
If you are using a gateway, enter the gateway address.
WINS Server Address
If you are using a WINS server, enter the WINS server address.
2-46 Specifying the Network Settings
Description
You can set the following settings:
 Obtain IPv6 address
 Link Local Address
 Global IP Address
 Subnet Prefix Length
 Default Gateway
For details on the IPv6 settings, refer to Chapter 3, “Setting the
Connection Environment” in the OfficeBridge Guide.
Note
•• You can also specify TCP/IP settings using OfficeBridge. For details, refer to Chapter
3, “Setting the Connection Environment” in the OfficeBridge Guide.
•• Make sure to obtain permission from the network administrator before changing
the IP address. Improperly changing the IP address may cause the network to stop
functioning normally.
„„ Opening the TCP/IP Settings Screen
11 Press <Setting>.
22 Press [Management].
33 If an administrator password is set, enter the password and press [Enter].
If an administrator password is not set, proceed to step 4.
44 Press [Network Settings].
55 Press [TCP/IP Settings].
Specifying the Network Settings 2-47
1
2
Management
Item
IPv6 Setting
66 Specify each setting.
„„ Setting the Host Name
11 Open the TCP/IP settings screen. (See page 2-47.)
22 Press [Host Name].
33 Enter the host name, and press [Enter].
You cannot enter “*” at the start of a name.
2-48 Specifying the Network Settings
„„ Setting the Workgroup Name
Note
•• The domain name cannot be used as the workgroup name.
•• If there is no workgroup on the network, create a new workgroup.
•• Contact your administrator to create a new workgroup.
2
Management
11 Open the TCP/IP settings screen. (See page 2-47.)
1
22 Press [Workgroup].
33 Enter the workgroup name, and press [Enter].
You cannot enter “*” at the start of a name.
Specifying the Network Settings 2-49
„„ Setting the DNS Server Address
11 Open the TCP/IP settings screen. (See page 2-47.)
22 Press [DNS Server Addresses].
33 Press [Preferred DNS server].
44 Enter the address of the primary DNS server, and press [Enter].
55 Press [Alternate DNS server].
2-50 Specifying the Network Settings
66 Enter the address of the secondary DNS server, and press [Enter].
1
Management
2
„„ Setting the DNS Suffix
11 Open the TCP/IP settings screen. (See page 2-47.)
22 Press [DNS Suffix].
33 Enter the suffix to use when performing a DNS search, and press [Enter].
Specifying the Network Settings 2-51
„„ Setting DHCP
You can use a DHCP (Dynamic Host Configuration Protocol) server to automatically
obtain the IP address and subnet mask, etc.
A gateway address and DNS server address will also be assigned if they are set on the
DHCP server.
Note
•• If the power is left OFF for an extended period, the IP address may be disabled.
•• The IP address and subnet mask assigned by the DHCP server cannot be changed.
•• If you do not want to use a DHCP server, disable the DHCP settings, and manually
assigned the IP address and subnet mask. For details, refer to “Setting the IP
Address” (see page 2-53) and “Setting the Subnet Mask” (see page 2-54).
11 Open the TCP/IP settings screen. (See page 2-47.)
22 Press [Obtain IP address].
33 Select [ON] to obtain the IP address automatically or [OFF] to not, and press
[Enter].
2-52 Specifying the Network Settings
„„ Setting the IP Address
If DHCP is disabled, manually set the IP address.
1
22 Press [IP Address].
2
Management
11 Open the TCP/IP settings screen. (See page 2-47.)
33 Enter the IP address, and press [Enter].
Specifying the Network Settings 2-53
„„ Setting the Subnet Mask
If DHCP is disabled, manually set the subnet mask.
11 Open the TCP/IP settings screen. (See page 2-47.)
22 Press [Subnet Mask].
33 Enter the IP address of the subnet mask, and press [Enter].
2-54 Specifying the Network Settings
„„ Setting the Gateway Address
11 Open the TCP/IP settings screen. (See page 2-47.)
1
22 Press [Default Gateway].
Management
2
33 Enter the IP address of the gateway address, and press [Enter].
Specifying the Network Settings 2-55
„„ Setting the WINS Server Address
11 Open the TCP/IP settings screen. (See page 2-47.)
22 Press [WINS Server Address].
33 Enter the IP address of the WINS server, and press [Enter].
2-56 Specifying the Network Settings
Registering LDAP Servers
Item
Description
Name
This is the button name displayed on the screen. Up to 23
characters can be entered.
If nothing is registered, the first 23 characters of the LDAP
server address is displayed instead.
LDAP Server Address
Enter the name or IP address of the LDAP server to register. Up
to 99 characters can be entered.
Port Number
Enter the port number of the LDAP server.
A number between 0 and 65535 can be set, and the default value
is 389.
LDAP Server Login
Set whether a login is required to access the LDAP server. Set
OB User Login, Account ID, and Password when you set this
setting to ON.
OB User Login
Set whether to use the OfficeBridge user information when a
login is required to access the LDAP server.
When this setting is enabled, if you register the LDAP server
authentication account and password in the user registration
of OfficeBridge, it is not necessary to enter an account and
password each time a search is performed.
Account ID
Register this when not using the OfficeBridge user information
when a login is required to access the LDAP server. If you do not
register an account, the account will have to be entered when a
search is performed. Up to 49 characters can be entered.
Password
Register this when not using the OfficeBridge user information
when a login is required to access the LDAP server.
If you do not register a password, the password will have to be
entered when a search is performed. Up to 29 characters can be
entered.
Search Base
Enter the starting search position of the LDAP server. Up to 99
characters can be entered.
MaxNumber of results
Set how many search results to display. An error is displayed
when the number of search results exceeds the maximum. A
number between 1 and 100 can be set, and the default value is
50.
Time Limit
Set the maximum amount of time until the search results
are displayed. An error is displayed when the time taken for
search results exceeds the maximum. A number between 0 and
9999 seconds can be set for the time, and the default value is 0
(unlimited).
Optional Setting
You can add search conditions to the parameters.
Additional Attribute
Enter the search condition attribute to add. Up to 49 characters
can be entered.
Additional String
Enter the search condition value to add. Up to 99 characters can
be entered.
Search Method
Select the search method.
Specifying the Network Settings 2-57
1
2
Management
You can search for destination information such as the e-mail address and name from an
LDAP (Lightweight Directory Access Protocol) server.
You can register the following information.
Item
Description
Attribute Setting
Name 1
Set the name attribute. Up to 49 characters can be entered, and
the default value is “cn”.
Name 2
Set the name attribute. Up to 49 characters can be entered, and
the default value is “commonname”.
e-mail Address 1
Set the e-mail address attribute. Up to 49 characters can be
entered, and the default value is “mail”.
e-mail Address 2
Set the e-mail address attribute. Up to 49 characters can be
entered.
Fax Number 1
Set the fax number attribute. Up to 49 characters can be
entered, and the default value is “facsimileTelephoneNumber”.
Fax Number 2
Set the fax number attribute. Up to 49 characters can be
entered.
Telphone Number 1
Set the phone number attribute. Up to 49 characters can be
entered, and the default value is “telephoneNumber”.
Telphone Number 2
Set the phone number attribute. Up to 49 characters can be
entered.
Company Name 1
Set the company name attribute. Up to 49 characters can be
entered, and the default value is “company”.
Company Name 2
Set the company name attribute. Up to 49 characters can be
entered, and the default value is “o”.
Note
You can also specify LDAP settings using OfficeBridge. For details, refer to Chapter 3,
“Setting the Connection Environment” in the OfficeBridge Guide.
„„ Registering / Editing LDAP Servers
This section describes the procedure for registering an LDAP server. When editing, select
the LDAP server you want to edit in step 6, and press [Edit]. After the screen in step 7 is
displayed, select the item to change.
Note
Up to five LDAP servers can be registered in the machine, but destinations cannot be
searched for on all the servers at the same time. Only one server can be searched at a
time.
11 Press <Setting>.
22 Press [Management].
33 If an administrator password is set, enter the password and press [Enter].
If an administrator password is not set, proceed to step 4.
44 Press [Network Settings].
2-58 Specifying the Network Settings
55 Press [LDAP Server Settings].
1
Management
2
66 Press [Add].
When editing, select the setting you want to edit, and press [Edit].
77 Press [Name].
Specifying the Network Settings 2-59
88 Enter the name to register in the LDAP server settings, and press [Enter].
99 Press [LDAP Server Address].
111 Enter the LDAP server name or the IP address of the LDAP server, and press
[Enter].
111 Press [Port Number].
111 Enter the port number, and press [Enter].
You can use [], [], and the numeric keys.
2-60 Specifying the Network Settings
111 Press [LDAP Server Login].
111 Select [ON] to require a login when accessing the LDAP server, or [OFF] to not
require it, and press [Enter].
1
Management
2
If you selected [ON], proceed to step 15. If you selected [OFF], proceed to step 21.
111 Press [OB User Login].
111 Select either option, and press [Enter].
If you selected [ON], proceed to step 20. If you selected [OFF], proceed to step 16 .
111 Press [Account ID].
Specifying the Network Settings 2-61
111 Enter an account ID if required, and press [Enter].
111 Press [Password].
222 Enter a password if required, and press [Enter].
222 Press [Search Base].
222 Enter the search start position, and press [Enter].
2-62 Specifying the Network Settings
222 Press [MaxNumber of results].
222 Enter the maximum number of search results, and press [Enter].
1
Management
2
You can use [], [], and the numeric keys.
222 Press [Time Limit].
222 Enter the maximum number of seconds for the search time, and press [Enter].
You can use [], [], and the numeric keys.
222 To add search conditions, press [Optional Setting].
If you do not want to change add any, proceed to step 35.
222 Press [Additional Attribute].
Specifying the Network Settings 2-63
222 Enter the attribute to add to the LDAP search, and press [Enter].
333 Press [Additional String].
333 Enter the attribute value to add to the LDAP search, and press [Enter].
333 Press [Search Method].
333 Select the search method, and press [Enter].
 Any:
Initial:
 Final:
 Equal:
 Not used.:

Displays search results that include the entered value.
Displays search results that start with the entered value.
Displays search results that end with the entered value.
Displays search results that match the entered value.
Does not use the entered value.
2-64 Specifying the Network Settings
333 Press [Close].
333 Press [Attribute Setting].
2
Management
333 Select the attribute to set, and enter the attribute.
1
333 Press [Close].
333 Press [Enter].
The message “This server has been set as a default server.” is displayed when you register the
first server.
„„ Setting the Primary LDAP Server
You can set the LDAP server to use for LDAP searching from the registered LDAP
servers.
Make sure to register at least one LDAP server in advance.
11 Press <Setting>.
22 Press [Management].
33 If an administrator password is set, enter the password and press [Enter].
If an administrator password is not set, proceed to step 4.
44 Press [Network Settings].
55 Press [LDAP Server Setting].
Specifying the Network Settings 2-65
66 Press [Default Server].
77 Select the LDAP server to use, and press [Enter].
„„ Deleting LDAP Servers
11 Press <Setting>.
22 Press [Management].
33 If an administrator password is set, enter the password and press [Enter].
If an administrator password is not set, proceed to step 4.
44 Press [Network Settings].
55 Press [LDAP Server Setting].
2-66 Specifying the Network Settings
66 Select the LDAP server you want to delete, and press [Delete].
1
Management
2
77 Press [Yes].
„„ Printing the LDAP Setting List
11 Press <Setting>.
22 Press [Management].
33 If an administrator password is set, enter the password and press [Enter].
If an administrator password is not set, proceed to step 4.
44 Press [Network Settings].
55 Press [LDAP Server Setting].
Specifying the Network Settings 2-67
66 Press [List].
77 Select [ON] to enable duplex printing, or [OFF] to disable it.
88 Select [ON] to enable combined printing, or [OFF] to disable it.
99 Press [Yes].
Note
You can print the LDAP setting list from [LDAP Server] in [List] that is displayed
after pressing <Setting>.
2-68 Specifying the Network Settings
Specifying the Archive Settings
When the machine transmits and receives documents via fax or e-mail, you can transmit
those documents to a specified destination via fax, or store them in a specified shared
folder. This is called “archiving”. You can set a single archive destination for each type of
communication.
1
2
Management
n Archivable communication type
•• Transmitted faxes
•• Transmitted internet faxes
•• Transmitted e-mails
•• Received faxes
•• Received internet faxes
n Non-archivable communication type
•• Polling transmission
•• Polling reception
•• F-Code polling transmission
•• F-Code polling reception
•• F-Code secure reception
•• F-Code bulletin box reception
n Location to store (at least one)
•• Fax destination
•• E-mail destination
•• Shared folder
Note
•• Transmitted e-mails cannot be archived to a fax destination.
•• The specified archiving is only performed when the transmission/reception
is completed successfully. The specified archiving is not performed when the
transmission/reception results in an error.
•• When the archive settings are enabled, realtime transmission and manual
transmission (transmission using the [Monitor] function, an optional handset or
external phone handset) cannot be used.
•• A check message is printed if the archiving fails. This does not mean that
transmission/reception failed for the fax or internet fax.
•• You can also specify archive settings using OfficeBridge. For details, refer to Chapter
3, “Specifying the Archive Settings” in the OfficeBridge Guide.
Specifying the Network Settings 2-69
„„ Example: Setting the archive destination for transmitted faxes
Here the procedure for setting the archive destination for transmitted faxes is described
as an example.
11 Press <Setting>.
22 Press [Management].
33 If an administrator password is set, enter the password and press [Enter].
If an administrator password is not set, proceed to step 4.
44 Press [Network Settings].
55 Press [Archive Settings].
66 Select the item to set.
In this example, [Transmitted Fax] is selected.
2-70 Specifying the Network Settings
77 Press [Setting].
1
The archive settings are enabled / disabled each time you press [Setting].
88 Set the archive destination.
••For details on setting fax numbers or e-mail destinations, refer to Chapter 5, “Specifying
Destinations” in the Scanner and Fax Guide.
••If you set a fax destination, proceed to step 11.
••There are two methods available when setting a folder; selecting a folder shortcut, and
entering the link to the folder. For details on setting a destination folder, refer to Chapter 1,
“Basic Scan Functions” in the Scanner and Fax Guide.
99 Press [FileFormat].
Specifying the Network Settings 2-71
Management
2
111 Select the file format to set, and press [Enter].
111 Press [Enter].
„„ Initializing the Archive Settings
11 Press <Setting>.
22 Press [Management].
33 If an administrator password is set, enter the password and press [Enter].
If an administrator password is not set, proceed to step 4.
44 Press [Network Settings].
55 Press [Archive Settings].
66 Select the item to initialize the archive settings for.
2-72 Specifying the Network Settings
77 Press [Initial].
1
Management
2
88 Press [Yes] to proceed with the initialization.
Setting an E-mail Gateway
The e-mail gateway function enables you to set a prefix and suffix in advance to reduce
the operations required when transmitting faxes. When transmitting with a fax number
set, the prefix and suffix are automatically merged with the number to transmit an
e-mail.
Note
•• You can also specify e-mail gateway settings using OfficeBridge. For details, refer to
Chapter 3, “Specifying Device Settings” in the OfficeBridge Guide.
•• For details on transmitting faxes using the e-mail gateway function, refer to
Chapter 4, “Various Fax Functions” in the Scanner and Fax Guide.
11 Press <Setting>.
22 Press [Management].
33 If an administrator password is set, enter the password and press [Enter].
If an administrator password is not set, proceed to step 4.
Specifying the Network Settings 2-73
44 Press [Network Settings].
55 Press [e-mail Gateway].
66 Press [Setting].
77 Select [ON], and press [Enter].
Press [OFF] to disable the e-mail gateway settings.
88 Press [Prefix].
2-74 Specifying the Network Settings
99 Enter the prefix to add before the fax number using the numeric keys, and press
[Enter].
1
Management
2
Up to 32 characters can be entered.
111 Press [Suffix].
111 Enter the suffix to add to the end of the fax number using the numeric keys,
and press [Enter].
Up to 48 characters can be entered.
Note
•• Make sure the total number of characters for the prefix, fax number, and suffix is
within 50 characters.
•• For details on specific prefixes and suffixes, refer to the instruction manual for the
e-mail gateway.
Specifying the Network Settings 2-75
Setting the Automatic Logout Time
You can set the time it takes before the machine automatically logs out a logged in user if
no operations have been performed on the machine.
Note
•• You can also set the automatic logout time using OfficeBridge. For details, refer to
Chapter 3, “Specifying Device Settings” in the OfficeBridge Guide.
•• For details on manually logging out, refer to “Logging Out”. (See page 1-46.)
11 Press <Setting>.
22 Press [Management].
33 If an administrator password is set, enter the password and press [Enter].
If an administrator password is not set, proceed to step 4.
44 Press [Network Settings].
55 Press [Automatic LogoutTime].
2-76 Specifying the Network Settings
66 Enter the automatic logout time, and press [Enter].
1
•• A number between 1 and 10 can be set, and the default value is 3.
•• You can use [], [], and the numeric keys.
Specifying the Network Settings 2-77
Management
2
Mirroring the Machine Settings
You can copy the data for the machine settings (such as the copy settings, fax settings,
and address book settings) to another machine of the same model.
This is useful when you want to set the same settings for multiple machines.
Mirroring Methods
„„ Importing / Exporting Via the Web
You can use a computer to export the data for the machine settings via the Web, and
import that data into another machine.
Machine
settings
data
Export
Import
Machine
settings
data
„„ Importing / Exporting Using USB Memory
You can export the data for the machine settings to USB memory, and import that data
into another machine. A computer is not required.
Export
Machine
settings
data
2-78 Mirroring the Machine Settings
Machine
settings
data
Import
„„ Directly Copying Via the Network
You can directly copy the data for the machine settings to another machine via the
network. A computer is not required.
1
Machine
settings
data
Copy
Destination machine
Original machine
Note
•• You can save the data for the machine settings exported via the Web to USB
memory, and then import it into another machine. You can also import the data for
the machine settings exported to USB memory to a machine via the Web.
•• Use OfficeBridge when importing or exporting the data for the machine settings via
the Web. For details, refer to Chapter 3, “Displaying and Copying Machine Settings”
in the OfficeBridge Guide.
Importing / Exporting Using USB Memory
When exporting the data for the machine settings to USB memory and importing it into
another machine, use the screen of the machine.
Note
•• Only USB memory formatted with FAT12, FAT16, or FAT32 can be used.
•• USB memory with a security function, memory card readers connected via USB,
USB memory via an extension cable and USB hub, and USB memory that does not
meet the USB standards, are all unsupported.
•• If the USB memory becomes full while the data is being saved, the data that is
being written is all deleted. Therefore, make sure that the USB memory has enough
free space in advance.
•• If you want to connect the USB memory via an extension cable, use a cable that is
shorter than 3 meters.
Mirroring the Machine Settings 2-79
Management
2
„„ Exporting to USB Memory
11 Press <Setting>.
22 Press [Management].
33 If an administrator password is set, enter the password and press [Enter].
If an administrator password is not set, proceed to step 4.
44 Press [Mirroring].
55 Connect the USB memory to the USB memory connector of the machine.
66 Press [USB Export].
2-80 Mirroring the Machine Settings
77 Select the folder to save the data for the machine settings, and press [Next].
1
Press [Root] to return to the screen when the USB memory is inserted.
88 Enter the file name, and press [Export].
••The default file name is “Product Name_Machine serioul number_Date and Time
(YYYYMMDDhhmmss).mdx”.
••Up to 80 characters can be entered.
99 When the export process is complete, press [OK], and remove the USB memory
from the machine.
Mirroring the Machine Settings 2-81
Management
2
„„ Importing to the Machine from USB Memory
11 Press <Setting>.
22 Press [Management].
33 If an administrator password is set, enter the password and press [Enter].
If an administrator password is not set, proceed to step 4.
44 Press [Mirroring].
55 Connect the USB memory in which the data for the machine settings is stored
to the USB memory connector of the machine.
66 Press [USB Import].
2-82 Mirroring the Machine Settings
77 Select the machine settings data to import, and press [Import].
1
Press [Root] to return to the screen when the USB memory is inserted.
88 Select [Setting only] to import only the machine settings or [All] to import all
the data, and press [Yes].
••If you select [Setting only], the user information is erased. If you select [All], the user
information is overwritten with the imported data.
••Refer to the table on the next page for the difference between the settings imported when
you select [Setting only] and the settings imported when you select [All]. (See page 2-84.)
99 When the import process is complete, press [OK], and remove the USB memory
from the machine.
When the machine information is imported, the machine is automatically restarted.
Mirroring the Machine Settings 2-83
Management
2
Note
The difference in what is imported when [Setting only] is selected and when [All] is
selected is indicated below.
Setting only
OfficeBridge
settings
All
User
information
 Address
book (shared)
Shortcuts (shared)
 Templates
 Address


Machine
settings

LDAP server settings
SNMP setting
 Machine setup
 Machine default settings
1
 TCP/IP settings*
2
 E-mail settings*
3
 Internet time setting*



Machine
management
settings

Charge setting
Network filtering
 Document box settings
4
 Usage management*
5
 Secure settings*
 ScanTag



Machine
information
Machine name and
installation location
Machine name and
installation location
Machine settings
book (shared)
Shortcuts (shared)
 Templates
 User registration
 Address book (personal)
 Shortcuts (personal)
 User box forwarding
settings
LDAP server settings
SNMP setting
 Machine setup
 Machine default settings
1
 TCP/IP settings*
2
 E-mail settings*
3
 Internet time setting*
Charge setting
Network filtering
 Document box settings
4
 Usage management*
5
 Secure settings*
 Auto distribution
 User policy
 ScanTag
All data saved in the machine All data saved in the machine
*1 Except for the host name and IP address.
*2 Except for the machine name, machine e-mail address, return e-mail address, SMTP
authentication user name, SMTP authentication password, POP3 user name, and
authentication method.
*3 Except for the synchronization time and previous synchronization time.
*4 Except for the data counted for each function such as the time and number of pages.
*5 Except for the SSL certificate settings.
Directly Copying Via the Network
When directly copying the data for the machine settings via the network, use the screen
of the destination machine.
„„ Directly Copying Via the Network
11 Press <Setting>.
22 Press [Management].
2-84 Mirroring the Machine Settings
33 If an administrator password is set, enter the password and press [Enter].
If an administrator password is not set, proceed to step 4.
1
55 Press [Direct Copy].
2
Management
44 Press [Mirroring].
66 Enter the IP address of the machine to copy from, and press [Enter].
Mirroring the Machine Settings 2-85
77 Select [Setting only] to copy only the machine settings or [All] to copy all the
data, and press [Yes].
••If you select [Setting only], the user information is erased. If you select [All], the user
information is overwritten with the imported data.
••Refer to the table in “Importing to the Machine from USB Memory” for the difference
between the settings imported when you select [Setting only] and the settings imported
when you select [All]. (See page 2-84.)
88 When the import process is complete, press [OK].
When the machine information is imported, the machine is automatically restarted.
2-86 Mirroring the Machine Settings
„„ Allowing / Prohibiting Machine Setting Transmission Requests
Transmission request
Set to
[NotAllowed]
Prohibited
Destination machine
Original machine
11 Press <Setting>.
22 Press [Management].
33 If an administrator password is set, enter the password and press [Enter].
If an administrator password is not set, proceed to step 4.
44 Press [Mirroring].
55 Press [Direct Copy Allowed].
Mirroring the Machine Settings 2-87
1
2
Management
You can set whether to allow machine setting transmission requests from other machines.
If you set [NotAllowed], data that indicates that transmission requests are prohibited are
sent to the machine that sent the transmission request.
66 Select [Allowed] to allow transmission requests or [NotAllowed] to prohibit
them, and press [Enter].
2-88 Mirroring the Machine Settings
Chapter 3
Maintenance
Cleaning the Outside of the Machine.....................................................................3-2
Cleaning the Control Panel.......................................................................................3-3
Cleaning the Scanning Area.....................................................................................3-4
Cleaning the Automatic Document Feeder (ADF)..................................................3-4
Cleaning the Scanning Area....................................................................................3-5
Cleaning the Outside of the Machine
Perform the following maintenance to use the machine properly.
IMPORTANT
Do not use benzene or thinner as cleaning agents, as they may damage the plastic and
paint of the machine.
11 Dip a soft cloth in a mild cleaning solution and wring it out thoroughly before
wiping the machine with it. Repeat the process with a soft cloth dipped in water
and thoroughly wrung out.
3-2 Cleaning the Outside of the Machine
Cleaning the Control Panel
When the touch panel is dirty, it may become difficult to operate the machine. Perform
cleaning at regular intervals.
1
2
11 Wipe the touch panel with a soft cloth.
When the area is extremely dirty, wipe it with a cloth dipped in a small quantity of a mild
cleaning solution, and then wipe it again with a cloth dipped in water and thoroughly wrung
out.
Cleaning the Control Panel 3-3
Maintenance
3
Cleaning the Scanning Area
Cleaning the Automatic Document Feeder (ADF)
If the document feeder rollers or scanning glass are dirty, the documents may become
dirty and black lines may appear in the scanned images. This can also cause a document
jam.
Clean the ADF at least once a month to ensure that documents are transmitted with high
image quality.
IMPORTANT
Do not use benzene or thinner as cleaning agents, as they may damage the plastic and
paint of the machine.
11 Open the ADF cover.
22 Use a cloth moistened with water to clean the face of the rollers.
Rotate the rollers by hand to clean the entire roller surface.
33 Close the ADF cover.
3-4 Cleaning the Scanning Area
Cleaning the Scanning Area
A dirty platen cover will cause black lines or other unwanted markings in scanned
images. To maintain high picture quality, clean the platen cover plate and cover pad at
least once a month.
11 Open the platen cover.
1
2
Maintenance
3
22 Dip a soft cloth in water and wring it out thoroughly, and then wipe the
document glass, ADF glass, platen cover pad, and platen cover with it.
Platen cover pad
Platen cover
ADF glass
Document glass
33 Close the platen cover.
Note
When the area is extremely dirty, wipe it with a cloth dipped in a small quantity of
a mild cleaning solution, and then wipe it again with a cloth dipped in water and
thoroughly wrung out.
Cleaning the Scanning Area 3-5
3-6 3-6
Chapter 4
Troubleshooting
Error Messages............................................................................................................4-2
Communication Errors............................................................................................4-2
Error Messages Displayed on the Screen...............................................................4-8
Troubleshooting.........................................................................................................4-11
The machine does not operate...............................................................................4-11
Image Quality Problems........................................................................................4-12
Cannot Transmit Faxes.........................................................................................4-15
Cannot Receive Faxes............................................................................................4-16
Cannot Scan...........................................................................................................4-16
Cannot Print...........................................................................................................4-18
Cannot Connect to the Network............................................................................4-19
Cannot Install........................................................................................................4-20
OfficeBridge Troubleshooting................................................................................4-21
Browser Settings....................................................................................................4-23
When a Power Failure Occurs................................................................................4-26
Main Unit Operation.............................................................................................4-26
Memory Backups....................................................................................................4-26
Erased Document Notification..............................................................................4-27
Error Messages
When a transmission error occurs, or there is a problem with the machine, the
information lamp will illuminate, and an error message will be displayed or printed.
The information lamp will sometimes clear when <Stop> is pressed, and sometimes it will
not. When it does not clear, the error or problem in the machine must be resolved. The
information lamp will clear when the error is resolved.
Errors that will clear by pressing <Stop>:
•• Communication errors
•• When the memory becomes full while receiving a fax or e-mail
•• When the memory becomes full while storing a document
Errors that will not clear by pressing <Stop>:
•• When the paper runs out or when a paper jam or document jam occurs
•• When the toner runs out
•• When a cover or cassette is open
•• When a fatal error occurs in the machine
Communication Errors
When a communication error occurs, the alarm sounds, and the information lamp
illuminates red. An error code and message indicating the cause and countermeasure for
the error is printed. A message is not printed when an error occurs while receiving an
internet fax, but the history screen of OfficeBridge and journal report indicate the error
code and the countermeasure for the error.
„„ Fax Communication Errors
Error code
Error message
Countermeasure
D.0.1
Sending stopped. Please try again.
Transmit the document again.
D.0.2
The line was busy. Please try again.
D.0.3
Fax job was cancelled by user.
D.0.7
Check condition of remote fax.
Check the fax reception method used by the
receiving party.
D.0.8
No dial tone detection. Check line
connection.
Check whether the modular cable is connected
correctly.
Check the dial tone detection settings in the user
install mode.
Check the location where the pause is entered,
and transmit the document again. These
symbols may not be required, depending on the
switchboard.
T.1.1
Confirm the remote fax.
Check the correct fax number and transmit the
document again.
T.1.4
Fax job was cancelled by user.
Transmit the document again.
T.2.1
Confirm the remote fax.
Check the settings on the other machine.
4-2 Error Messages
Error message
Countermeasure
Confirm the remote fax.
Transmit the document again. If this error
continues to occur, contact your authorized
Muratec dealer.
ID check Tx error. ID does not
matched.
Check the settings on the other party's machine.
ID check Tx error. No fax number
stored on remote fax.
2
Transmission error. Remote fax is
not compatible.
3
Transmission error. No passcode
stored in remote fax.
Transmission error. Passcode does
not matched.
4
Polling Tx error. Polling document
is not stored in memory.
Polling Tx error. Remote fax is not
compatible.
Confirm the remote fax.
Transmit the document again. If this error
continues to occur, contact your authorized
Muratec dealer.
F-Code Tx error. No F-Code
information in remote machine.
Check the settings on the other party's machine.
F-Code polling Tx error. The
Box does not exist in the remote
machine.
F-Code polling Tx error. Polling
document is not stored in F-Code
box.
The other side performed F-Code
polling reception for secure box.
F-Code Polling Tx error. Cannot
access the F-Code box
T.2.3
Cannot send with minimum speed. Transmit the document again. If this error
continues to occur, contact your authorized
Muratec dealer.
T.3.1
Scanning error.
Transmit the document again.
If you transmitted a document longer than 35.4
in. (900 mm), cut the document so that it is
within 35.4 in. (900 mm) and transmit it again.
If the screen “Lamp error. Checkout error” Is
displayed after the error occurs, turn the power
of the machine OFF and then ON again, and
try making a copy. If the screen disappears,
transmit the document again. If the screen does
not disappear, contact your authorized Muratec
dealer.
T.4.1
Confirm the remote fax.
1
Transmit the document again. If this error
continues to occur, contact your authorized
Muratec dealer.
Error Messages 4-3
Troubleshooting
Error code
T.2.2
Error code
Error message
Countermeasure
T.4.2
The remote machine could not
receive document.
The transmitted pages were received but some of
them might have had poor image quality. Check
the image quality of the document received on
the other party's machine.
T.5.1
Confirm the remote fax.
T.5.2
Confirm the remote fax.
T.5.3
Cannot send at minimum speed.
Transmit the document again. If this error
continues to occur, contact your authorized
Muratec dealer.
T.8.1
Cannot send a fax in SuperG3
mode.
T.8.10
T.8.11
R.1.1
Confirm the remote fax.
The sending party may have made an operational
mistake. If you know who the sending party is,
ask them to transmit the document again.
R.1.2
Confirm the remote fax.
If you know who the sending party is, ask them
to transmit the document again. If this error
continues to occur, contact your authorized
Muratec dealer.
Reception error. Remote fax is not
compatible.
Reception could not be performed because the
security function is set. For details on disabling
the settings to receive documents, refer to “Closed
Communication”. (See page 2-10.)
Reception error. No passcode stored Reception could not be performed because the
on remote fax.
security function is set. For details on disabling
the settings to receive documents, refer to “Closed
Communication”. (See page 2-10.)
Reception error. Passcode does not
match.
Reception could not be performed because the
security function is set. For details on disabling
the settings to receive documents, refer to “Closed
Communication” (See page 2-10.)
Polling Rx error. Polling document
is not stored on remote fax.
Check the settings on the other party's machine.
Confirm the remote fax.
Out of paper reception is full.
A problem such as the machine running out of
paper or a paper jam has cause the maximum
number of documents that can be stored without
printing to be reached. Once the problem such as
the machine running out of paper or a paper jam
has been resolved, the stored documents will be
printed and the machine will be able to receive
documents again.
F-Code Polling Rx error. Remote
machine does not have F-Code
polling function.
Check the settings on the other party's machine.
Confirm the remote fax.
If you know who the sending party is, ask them
to transmit the document again. If this error
continues to occur, contact your authorized
Muratec dealer.
4-4 Error Messages
Error message
F-Code Rx error. The box does not
exist in the machine.
F-Code Rx error. The F-Code
reception is prohibited.
Countermeasure
Check the F-Code box settings on the machine.
Contact the other party to inform them of an
F-Code box which can perform reception, and
request them to transmit the document again.
F-Code Rx error. Cannot access the
F-Code box
2
F-Code Rx error. the F-Code box is
full.
R.2.3
Confirm the remote fax.
R.3.1
If you know who the sending party is, ask them
to transmit the document again. If this error
continues to occur, contact your authorized
Muratec dealer.
R.3.3
Reception was stopped.
R.3.4
Cannot receive at minimum speed.
R.3.6
Some pages were not received
correctly.
R.4.4
Memory overflow.
R.4.1
Inbound document cannot be
received.
If you know who the sending party is, request
them to cut the document and transmit it again.
R.4.2
Confirm the remote fax.
If you know who the sending party is, ask them
to transmit the document again. If this error
continues to occur, contact your authorized
Muratec dealer.
R.5.1
R.5.2
R.8.1
R.8.10
Cannot send a fax in SuperG3
mode.
R.8.11
„„ Internet Fax / Scan to E-Mail Communication Errors
Error code
1
Error message
Countermeasure
980, 984,
985, 986,
991, 992,
996, 999
Not able to transmit.
Please transmit the message
again.
Transmit the document again.
987, 988,
990, 997
Not able to transmit. Please
confirm setting.
In the mail settings, check whether the
SMTP / POP settings are specified correctly.
989
Not able to transmit. Please
confirm e-mail address.
Check whether the e-mail address specified
for the destination is entered correctly.
994
No reply from the email server.
Check the network connection.
995
Not able to transmit. Mail server
cannot be found.
Check the DNS settings.
1002
Not able to transmit. Stopped.
The <Stop> key was pressed during
transmission.
Error Messages 4-5
3
4
Troubleshooting
Error code
„„ Scan to Folder, Scan to Printer, and ScanTag Communication Errors
Error code
Error message
Countermeasure
9000, 9999
System error occurred.
An error occurred because the system
memory was temporarily insufficient. Wait a
while, and perform the operation again.
9989
Size of a file to exceed the
maximum size.
The file specified as the file to attach
exceeded the size limit. The maximum file
size that can be transmitted at once is 20 MB.
Cannot connect.
3, 18, 19,
20, 21, 22, 23,
24, 25, 26, 27,
28, 1001, 1003,
1007, 1008,
1009, 1010,
1011, 1013,
1015, 1016,
1017, 1032,
1033, 1066,
1080, 1087,
1122, 1123,
1183, 1230,
1231, 1232,
1233, 1234,
2001
Check whether there is a computer with the
same name as the host name of the machine
on the network.
In the TCP/IP settings, check whether the
DNS server address, DNS suffix, and WINS
server address are set correctly.
Check whether the destination computer
name is registered in the DNS server.
Check whether WINS is set correctly in the
destination computer.
1002, 1004,
1006, 2250,
2251, 2252,
2999, 3019,
3020, 3021,
3022, 3023,
3024, 3025,
3026, 3027,
3028, 3029,
3030, 3031,
3034, 3035,
3036, 3039,
65535
Cannot read or write to the file.
Check whether the shared folder on the
destination computer has writing prohibited.
1005, 1012,
2002, 2004,
2005, 2006,
2007, 2049,
2050, 2051,
2052, 2064,
2065, 2067,
2069, 2071,
2081, 2082,
2083, 2087,
2088, 2089,
2090, 2091
Not able to log in.
Check whether the user name and password
for logging in to the shared folder specified as
the destination are entered correctly.
If you are using Windows 2003, enter the
name and password of a user with write
privileges for logging in.
1018
Not a shared folder.
Check whether the file specified as the file to
attach exists.
1067
Not a shared folder.
Check whether the folder specified as the
destination to save the file is set as a shared
folder.
4-6 Error Messages
„„ Scan to FTP and ScanTag Communication Errors
9000, 9999
Error message
System error occurred.
Countermeasure
An error occurred because the system
memory was temporarily insufficient. Wait a
while, and perform the operation again.
2, 3, 5, 6, 7, 8, 9, Cannot connect.
11, 13, 14, 15,
28, 30, 31, 36,
42, 55, 56, 63
In the TCP/IP settings, check whether the
DNS server address is set correctly.
17, 18, 19, 21,
23, 25, 26, 27
Cannot read or write to the file.
Check whether the destination FTP server
has writing prohibited.
67
Not able to log in.
Check whether the user name and password
for logging in to the FTP server specified as
the destination are entered correctly.
Check whether the destination FTP server is
registered in the DNS server.
„„ Internet Fax Reception Results
These single digit codes are displayed in the “Result” field of reception journal reports and
the OfficeBridge communication history.
Error code
Countermeasure
2
The image attached to the received e-mail does is not supported by the machine.
Request the other party to attach the file in a format supported by the machine
and transmit the file again.
3
The fax forwarding request was denied for the received e-mail.
Check the fax forwarding request settings in “E-mail Settings > Optional E-mail
Settings” in OfficeBridge.
4
Cannot connect to the POP3 server.
In “E-mail Settings > SMTP/POP Settings” in OfficeBridge, check whether the
POP3 server address, POP3 port number, SSL, and POP3S port number settings
are correctly specified.
5
The POP3 server could not be found.
Check the DNS server address setting in the TCP/IP settings. In “E-mail Settings
> SMTP/POP Settings” in OfficeBridge, check whether the POP3 server address,
POP3 port number, SSL, and POP3S port number settings are correctly specified.
6
Authentication failed for the POP3 server.
In “E-mail Settings > SMTP/POP Settings” in OfficeBridge, check whether the
authentication method, POP3 user name, and POP user password settings are
correctly specified.
Error Messages 4-7
1
2
3
4
Troubleshooting
Error code
„„ Resolving Internet Fax Reception Errors
This information is displayed in the “Note” field of reception journal reports and the
OfficeBridge communication history.
A message is displayed in the reception journal reports but only a single digit code is
displayed in the OfficeBridge communication history.
Error code
Error message
Description
2
Forwarded Fax
When a fax forwarding destination was set
for the received e-mail, a fax was forwarded
to the set destination.
3
Print
When the received e-mail was a reply to a
Message Disposition Notification (MDN), the
results of the reception were printed.
4
MDN Error
When the received e-mail was requesting a
Message Disposition Notification (MDN), the
results of the confirmation were printed.
5
Forwarding Error
The received e-mail was forwarded according
to the “When an e-mail that cannot be
analyzed is received” setting in OfficeBridge.
6
Mail Returned Error
The received e-mail was returned to the
sender according to the “When an e-mail that
cannot be analyzed is received” setting in
OfficeBridge.
7
Mail Notification Error
An error notice was transmitted to the
sender according to the “When an e-mail that
cannot be analyzed is received” setting in
OfficeBridge.
8
Mail Size Over Error
The e-mail could not be received because the
size was too large. A notice was transmitted
to the sender.
9
Mail Deleted
The received e-mail was erased.
Error Messages Displayed on the Screen
Message on the display
Description / Solution
Check covers.
Close the flashing cover.
The cover indicated on the display is open or has not been
closed securely.
Close it properly.
Continue storing…
Jam recover.
Set the document. Press <Start>.
From page:
The document has jammed while being stored into memory.
To continue storing, reset the document from the page
number on the display, and press <Start>.
To cancel the job, press [Cancel].
Document jam.
Open flashing cover and check.
Document jam has occurred while feeding the document.
Follow the instructions on the display and clear the jam.
Paper jam.
Open flashing cover and check.
Paper jam has occurred while printing. Follow the
instructions on the display and clear the jam.
Memory overflow.
Number of stored page:
Store these pages?
You tried to store more pages into memory than your
machine could store. Press [Yes] to keep the scanned pages
in memory, or press [No] to delete all pages stored during
this operation. The display shows how many pages are
stored.
4-8 Error Messages
Description / Solution
Memory overflow. Cannot sort print.
To print one set only, press [Print].
To cancel, press [Cancel].
While preparing to sort the print job, the machine run out
of memory.
To print one set, press [Print]. To cancel the print job, press
[Cancel].
Cassette 2 setting is not available.
To auto select the casette and print,
press [Auto Select]. To cancel, press
[Cancel].
The cassette specified on the application software or printer
driver has not been installed into the machine.
To select another cassette automatically, press [Auto
Select]. To cancel the print job, press [Cancel].
Use bypass tray to print on the
specified paper.
Specified paper:
Set paper in bypass, press [Bypass
tray] or, change the bypass tray paper
size. To cancel, press [Cancel].
The paper specified on the application software or printer
driver is not loaded into the cassette.
To print the image on paper set in bypass tray, press [Bypass
tray]. To cancel the print job, press [Cancel].
Printing on non-plain paper using
the bypass.
Set paper in bypass, press [Bypass
tray]. To cancel, press [Cancel].
The paper specified on the application software or printer
driver is not loaded into the cassette.
To print the image, load the paper in bypass tray and press
[Bypass tray]. To cancel the print job, press [Cancel].
Unable to use selected paper for
duplexing. To print on a single side,
press [Print on 1-side]. To cancel,
press [Cancel].
The paper size specified on the application software or
printer driver is not available for duplex printing.
To print the data on single side, press [Print on 1-side]. To
cancel the print job, press [Cancel].
Can only perform duplex printing on
plain paper. To print on a single side,
press [Print on 1-side]. To cancel,
press [Cancel].
The paper media type you specified on the application
software or printer driver is not available for duplex
printing. To print on single side, press [Print on 1-side]. To
cancel the print job, press [Cancel].
The specified paper is not loaded.
Specified paper:
Set paper in the bypass tray or,
change the bypass tray paper size. To
cancel, press [Cancel].
The paper you specified on the application software or
printer driver is not loaded in the bypass tray.
Set the specified paper in the bypass tray, or set the paper
size in the tray. To cancel the print job, press [Cancel].
The specified paper is not loaded.
Specified paper:
Load the specified paper. To cancel,
press [Cancel].
The paper you specified on the application software or
printer driver is not loaded in the cassette.
Set the specified paper in the cassette. To cancel the print
job, press [Cancel].
The specified paper is not loaded.
Specified paper in Cassette
1(Cassette2, or bypass tray).
Load the specified paper. To cancel,
press [Cancel]."
The paper you specified on the application software or
printer driver is not loaded.
To print the job, load the paper into cassette or bypass tray
you specified. To cancel the print job, press [Cancel].
Paper size error.
Specified paper:
Load paper in Cassette 1(Cassette2,
or bypass tray). To cancel, press
[Cancel].
The paper you specified on the application software is not
loaded.
To print the job, load the paper into cassette or bypass tray.
To cancel the print job, press [Cancel].
Open Front Cover.
Follow instruction A.
The drum charge wire needs cleaning. Open the front cover
and follow the instruction displayed on the screen to clean
the drum charge wire.
Open Front Cover.
Follow instruction A.
Printer not usable.
The printer is not available because the drum charge wire
is dirty. Open the front cover and follow the instruction
displayed on the screen to clean the drum charge wire.
Checkout error.
Lamp error.
The scanner lamp is dim or not operating.
Make repeated copies to help evaporate any internal
moisture. If that doesn’t resolve the problem, contact your
authorized Muratec dealer.
Error Messages 4-9
1
2
3
4
Troubleshooting
Message on the display
Message on the display
Description / Solution
Checkout error.
Mirror cartridge error.
The mirror carriage has become inoperable. Contact your
authorized Muratec dealer.
The toner is almost empty.
Please install a new toner cartridge.
Your machine is almost out of toner.
Please contact your authorized Muratec dealer soon to
purchase a new toner cartridge.
Drum life nearing end.
Please install new drum.
Your drum needs to be replaced soon. Please contact
your authorized Muratec dealer to purchase a new drum
cartridge.
Out of paper.
Please supply paper for reception.
The paper ran out during fax reception. Load paper.
Checkout error: code
Printer malfunctions been detected.
An internal error has occurred. Contact your authorized
Muratec dealer.
Paper size error.
Bypass tray size error, check the
direction and size of the paper.
The paper specified on the application software or printer
driver is not loaded.
Paper size error.
Open the 1st cassette (2nd cassette),
check the direction and size of the
paper.
This file is not supported.
Please check: Decode error
The file you tried to print is an unsupported file.
Memory overflow.
Not enough memory. Processing is
not complete. Please copy again.
The machine run out of memory.
Press [Close] to see the problem (There may be paper jam,
or no paper).
PDF encryption error.
Please check the security setting of
the PDF file.
The file you tried to print is an unsupported file.
Encrypted PDF files are not supported.
This file is not supported.
Please check: Decode error.
The file you tried to print is an unsupported file.
4-10 Error Messages
Troubleshooting
Read this section if trouble occurs with the machine. Contact your authorized Muratec
dealer if the following steps do not solve the problem.
2
The machine does
not operate
Things to check
Countermeasure
Is the power cable firmly
inserted?
Check the power switch and power plug. For
details, refer to Chapter 1, “Part Names and
Functions” in the User's Guide.
Is the power switch ON?
Turn ON the main power switch and
<Power>. For details, refer to Chapter 1, “Part
Names and Functions” in the User's Guide.
Nothing appears on
the screen
Is the <Energy Save> key
illuminated?
The machine is in the energy save mode.
Disable the energy save mode. For details,
refer to Chapter 1, “Control Panel” in the
User's Guide.
Unable to dial
Is the modular cable
connected to both the main
unit and the wall outlet?
Make sure the line is connected correctly. For
details, refer to Chapter 1, “Part Names and
Functions” in the User's Guide.
The phone does not
work
Is the machine in the middle Wait until the machine finishes transmitting.
of transmitting a document?
The paper does not
come out
Is the paper loaded?
Load the paper into the cassette or into the
bypass tray. For details, refer to Chapter 1,
“Loading Paper” in the User's Guide.
Is there a paper jam?
Check the error message and remove the
jammed paper. (See page 4-8.)
The paper jams often Is the paper loaded properly? Load the paper properly. For details, refer
to Chapter 1, “Loading Paper” in the User's
Guide.
Is the cassette loaded
properly?
The document does
not come out
Are you using an appropriate Use appropriate paper. For details, refer
document?
to Chapter 1, “Loading Documents” in the
User's Guide.
Is there a document jam?
The document jams
often
Make sure the cassette is pushed all the way
in.
Remove the jammed document and reload
it. For details, refer to Chapter 5, “Document
Jams” in the User's Guide.
Are you using an appropriate Use an appropriate document. For details,
document?
refer to Chapter 1, “Loading Documents” in
the User's Guide.
Is the document guide
misaligned?
Align the document guide with the document.
For details, refer to Chapter 1, “Loading
Documents” in the User's Guide.
Are there any pieces of
paper left in the ADF?
Open the ADF cover and check. For details,
refer to Chapter 5, “Document Jams” in the
User's Guide.
Is the document feeder roller Clean the document feeder roller. (See page
dirty?
3-4.)
Troubleshooting 4-11
3
4
Troubleshooting
The machine does not operate
Status
1
Status
Things to check
Countermeasure
The settings
registered for
the time data
and address book
destinations
disappear
Did you turn the power OFF The batteries that retain the registered
settings may have died. Contact your
and leave the machine for
authorized Muratec dealer.
a long period, or turn the
power OFF everyday?
The cover will not
closed
Are you pressing only one
side of the cover?
Press both sides of the cover to close it.
When you cannot close the front cover, the
toner cartridge locking lever may be turned
left. In this case, turn the lever right to close
the front cover.
Image Quality Problems
If you follow the steps below and do not resolve the problem, contact your authorized
Muratec dealer.
Symptom
Printing is faint
(smudged, unclear)
Cause
Countermeasure
The paper is damp.
Replace the paper with new paper. For
details, refer to Chapter 1, “Loading Paper” in
the User's Guide.
The contrast setting is
incorrect.
Specify the setting correctly. For details,
refer to Chapter 1, “Basic Copy Settings” in
the Copier Guide, Chapter 1, “Basic Scan
Settings” in the Scanner and Fax Guide, and
Chapter 3, “Basic Faxing” in the Scanner and
Fax Guide.
Is the color of the document If you are receiving a document, ask
faint?
the sender to change the document to
a black color. (Copying the document is
recommended.) If you are making a copy,
make the contrast setting darker.
The print head is dirty.
Clean the print head. For details, refer to
Chapter 4, “Cleaning the Printer” in the
User's Guide.
Use the paper specified in the manuals of
Is paper other than that
specified in manuals of the the machine. For details, refer to Chapter 1,
“Loading Paper” in the User's Guide.
machine being used?
The toner cartridge is worn Replace the toner with a new toner cartridge.
out or broken.
For details, refer to Chapter 4, “Replacing the
Toner Cartridge” in the User's Guide.
The drum cartridge is worn Replace with a new drum cartridge. For
out or broken.
details, refer to Chapter 4, “Replacing the
Drum Cartridge” in the User's Guide.
4-12 Troubleshooting
PRINTER
Black stripes or
smudges are printed
PRINTER
Cause
Countermeasure
You are using an
inappropriate type of
paper.
Use an appropriate type of paper. For details,
refer to Chapter 1, “Loading Paper” in the
User's Guide.
The document glass or
platen cover pad is dirty.
Clean the document glass or platen cover
pad. (See page 3-5.)
1
The drum charge wire is
dirty.
Clean the drum charge wire. For details, refer
to Chapter 4, “Cleaning the Printer” in the
User's Guide.
2
The toner cartridge is worn Replace the toner with a new toner cartridge.
out or broken.
For details, refer to Chapter 4, “Replacing the
Toner Cartridge” in the User's Guide.
3
The drum cartridge is worn Replace with a new drum cartridge. For
out or broken.
details, refer to Chapter 4, “Replacing the
Drum Cartridge” in the User's Guide.
4
The paper is damp.
Replace the paper with new paper. For
details, refer to Chapter 1, “Loading Paper” in
the User's Guide.
You are using an
inappropriate type of
paper.
Use an appropriate type of paper. For details,
refer to Chapter 1, “Loading Paper” in the
User's Guide.
The document glass or
platen cover pad is dirty.
Clean the document glass or platen cover
pad. (See page 3-5.)
The ADF glass in the ADF
or the document feeder
roller is dirty.
Clean the ADF glass or document feeder
roller. (See page 3-4 and 3-5.)
The drum charge wire is
dirty.
Clean the drum charge wire. For details, refer
to Chapter 4, “Cleaning the Printer” in the
User's Guide.
The toner cartridge is worn Replace the toner with a new toner cartridge.
out or broken.
For details, refer to Chapter 4, “Replacing the
Toner Cartridge” in the User's Guide.
The drum cartridge is worn Replace with a new drum cartridge. For
out or broken.
details, refer to Chapter 4, “Replacing the
Drum Cartridge” in the User's Guide.
The whole paper is
printed in black
Nothing is printed
The drum cartridge is worn Replace with a new drum cartridge. For
out or broken.
details, refer to Chapter 4, “Replacing the
Drum Cartridge” in the User's Guide.
The machine may be
malfunctioning.
Contact your authorized Muratec dealer.
Is the document loaded
upside down?
Load the document correctly. For details,
refer to Chapter 1, “Loading Documents” in
the User's Guide.
The drum cartridge is worn Replace with a new drum cartridge. For
out or broken.
details, refer to Chapter 4, “Replacing the
Drum Cartridge” in the User's Guide.
The machine may be
malfunctioning.
Contact your authorized Muratec dealer.
Troubleshooting 4-13
Troubleshooting
Symptom
White or black spots
are printed
Symptom
Blank spots are
printed
PRINTER
PRINTER
PRINTER
PRINTER
PRINTER
PRINTER
Cause
Countermeasure
The paper is damp.
Replace the paper with new paper. For
details, refer to Chapter 1, “Loading Paper” in
the User's Guide.
You are using an
inappropriate type of
paper.
Use an appropriate type of paper. For details,
refer to Chapter 1, “Loading Paper” in the
User's Guide.
The document glass is
dirty.
Clean the document glass. (See page 3-5.)
The ADF glass in the ADF
or the document feeder
roller is dirty.
Clean the ADF glass or document feeder
roller. (See page 3-4 and 3-5.)
The drum charge wire is
dirty.
Clean the drum charge wire. For details, refer
to Chapter 4, “Cleaning the Printer” in the
User's Guide.
The toner cartridge is worn Replace the toner with a new toner cartridge.
out or broken.
For details, refer to Chapter 4, “Replacing the
Toner Cartridge” in the User's Guide.
The drum cartridge is worn Replace with a new drum cartridge. For
out or broken.
details, refer to Chapter 4, “Replacing the
Drum Cartridge” in the User's Guide.
The paper comes out
wrinkled
The entire printout is
dirty
You are using an
inappropriate type of
paper.
Use an appropriate type of paper. For details,
refer to Chapter 1, “Loading Paper” in the
User's Guide.
The paper is damp.
Replace the paper with new paper. For
details, refer to Chapter 1, “Loading Paper” in
the User's Guide.
The document glass is
dirty.
The rear side of a duplex
printed document shows
through on the front side.
Clean the document glass. (See page 3-5.)
When making duplex copies of a thin
document, the rear side of the document
may be scanned and printed onto the front
document. Lighten the contrast. For details,
refer to Chapter 1, “Basic Copy Settings” in
the Copier Guide, Chapter 1, “Basic Scan
Settings” in the Scanner and Fax Guide, and
Chapter 3, “Basic Faxing” in the Scanner and
Fax Guide.
PRINTER
The toner cartridge is worn Replace the toner with a new toner cartridge.
out or broken.
For details, refer to Chapter 4, “Replacing the
Toner Cartridge” in the User's Guide.
The edges of the paper The platen cover pad is
are dirty
dirty.
Clean the platen cover pad. (See page 3-5.)
Are you copying onto paper Select paper that is the same size as the
larger than the document? document. For details, refer to Chapter 1,
(With the ratio set to 100%) “Basic Copying” in the Copier Guide.
PRINTER
Are the orientations of
the document and paper
different?
Select paper with the same orientation as the
document. Alternatively, match the document
orientation to the paper orientation.
Reduce the ratio to match the paper size.
The document was not
reduced to match the paper For details, refer to Chapter 1, “Basic Copy
Settings” in the Copier Guide.
size.
4-14 Troubleshooting
R
PRINTE
Cause
Countermeasure
The document is not loaded Load the document correctly. For details,
correctly.
refer to Chapter 1, “Loading Documents” in
the User's Guide.
Use a document that can be loaded in the
ADF. For details, refer to Chapter 1, “Loading
Documents” in the User's Guide.
Is there anything on the
ADF glass?
Clean the ADF glass. (See page 3-5.)
2
You are using an
inappropriate type of
paper.
Use an appropriate type of paper. For details,
refer to Chapter 1, “Loading Paper” in the
User's Guide.
3
Is the paper loaded
properly?
Load the paper properly. For details, refer
to Chapter 1, “Loading Paper” in the User's
Guide.
4
Is the cassette loaded
properly?
Make sure the cassette is pushed all the way
in.
Cannot Transmit Faxes
Status
Cannot perform
transmission
Documents are
not transmitted
continuously
Cannot perform
transmission even
though the number
is dialed
The document
cannot be scanned
when using memory
transmission
1
The document is not
suitable for loading in the
ADF.
Things to check
Countermeasure
Are you performing the
transmission procedure
correctly?
Check the procedure and try again.
For details, refer to Chapter 3, “Basic Faxing”
in the Scanner and Fax Guide.
Is the destination fax
number correct?
If you are using an address book destination,
make sure the number is registered correctly
by printing out the list. For details, refer to
Chapter 7, “Registering Destinations” in the
Scanner and Fax Guide.
Is there something wrong
with the other machine?
Ask the other party to prepare the machine
for reception. (Power, paper, etc.)
Are the documents loaded
with the edges of the paper
all lined up?
Reload the documents. For details, refer
to Chapter 1, “Loading Documents” in the
User's Guide.
Do the loaded documents
include pages smaller than
the minimum width (4.7
in.)?
These pages should be set on the document
glass and kept separate from the other pages.
For details, refer to Chapter 1, “Loading
Documents” in the User's Guide.
Is the document loaded
correctly?
Load the document correctly. For details,
refer to Chapter 1, “Loading Documents” in
the User's Guide.
Is the fax number correct?
Dial the correct fax number.
Is the other party's line
busy?
Wait until the line is available and try again.
Is the document loaded
correctly?
Load the document correctly. For details,
refer to Chapter 1, “Loading Documents” in
the User's Guide.
Is the memory full?
Check the memory.
Troubleshooting 4-15
Troubleshooting
Symptom
The image is slanted
Status
Cannot transmit a
document created in
an application on a
computer via fax or
e-mail
Things to check
Countermeasure
Have you checked the
network environment?
Refer to “Cannot Connect to the Network” to
check the network environment. (See page
4-19.)
Is “Muratec Fax” installed?
Install “Muratec Fax”. For details, refer to
Chapter 2, “Installing to Windows” in the
Printer Guide.
Is “Muratec Fax” set as the
printer?
Select “Muratec Fax” as the printer in the
print menu of the application.
Are the port settings of
“Muratec Fax” incorrect?
Set the correct “printing port” setting for
“Muratec Fax”. For details, refer to Chapter 2,
“Installing to Windows” in the Printer Guide.
Refer to the help, etc. for your browser to
enable cookies.
Cannot Receive Faxes
Status
Cannot perform
reception
Polling reception
does not work, and
an error message is
printed out
Things to check
Countermeasure
Is the machine in the auto
reception mode?
Check the reception mode. For details, refer
to Chapter 3, “Basic Faxing” in the Scanner
and Fax Guide.
Does the machine have
paper loaded?
Load paper. For details, refer to Chapter 1,
“Loading Paper” in the User's Guide.
Is there a paper jam?
Check the error message and remove the
jammed paper. (See page 4-2.)
Is the modular cable
connected to both the main
unit and the wall outlet?
Make sure the line is connected correctly. For
details, refer to Chapter 1, “Part Names and
Functions” in the User's Guide.
Is the memory full?
Check the memory.
Has the other party specified Register the passcode in the security
a passcode?
function. (See page 2-14.)
Has the other party
registered a polling
document?
Ask the other party to register a polling
document.
Cannot Scan
Status
Cannot perform
scanning
4-16 Troubleshooting
Things to check
Countermeasure
Have you checked the
network environment?
Refer to “Cannot Connect to the Network” to
check the network environment. (See page
4-19.)
Is the size of the data too
large?
The maximum amount of data that can be
scanned at once is 20 MB. If the size of the
data is too large, change the scan resolution
or disable the batch transmission function.
Things to check
Countermeasure
The maximum amount of data that can be
scanned at once is 20 MB. If the size of the
data is too large, change the scan resolution
or disable the batch transmission function.
If the e-mail settings of the destination
have a limit on the size of data that can be
received, check that the limit is not being
exceeded.
Open OfficeBridge and correctly set the
Are the account and
password for the mail server account and password for the mail server. For
details on the settings, refer to Chapter 3,
correct?
“Setting the Connection Environment” in the
OfficeBridge Guide.
Cannot Use the Scan Is there a firewall set?
to Folder Function
The sender
information differs
from the registered
information
Firewall software may be stopping the file
sharing function of Windows. Change the
settings of the firewall to enable the computer
you are using to use the file sharing function.
Are the shared folder
settings correct?
In environments where domain
authentication is used for the network, the
Scan to Folder function cannot be used, even
if you set access privileges to domain users.
Assign folder access privileges to local users.
Was a user login performed
successfully? Was the user
information correct?
In the user information, check whether the
name and e-mail address are registered
correctly. For details, refer to Chapter 3,
“Setting the Connection Environment” in
the OfficeBridge Guide. A user login must be
performed to send e-mail using the registered
information. For details, refer to “Setting
User Authentication”. (See page 2-35.)
Cannot use the Scan Is the power of the selected
to Printer function
printer turned ON?
Is Scan to Print Monitor
installed in the computer?
And is Scan to Print Monitor
set correctly?
Turn the power ON.
Refer to Chapter 2, “Installing to Windows”
in the Printer Guide to install Scan to Print
Monitor in the computer.
Check the settings of Scan to Print Monitor.
For details, refer to Chapter 7, “Registering
Destinations” in the Scanner and Fax Guide.
Check whether Scan to Print Monitor is
Is Scan to Print Monitor
started on the computer it is started on the computer it is installed in. If
Scan to Print Monitor is not started, start it.
installed in?
Does the computer in which
Scan to Print Monitor is
installed have free disk
space?
Printing may not be performed correctly,
depending on the free disk space of the
computer. In this case, delete files not being
used on the computer to increase the free
disk space.
Is there a firewall set?
Firewall software may be stopping programs
communicating. Change the settings of the
firewall to make the “ScanToPM.exe” program
on your computer able to communicate.
Are the settings of the
shared folder set in Scan to
Print Monitor correct?
If write privileges are not set for the shared
folder, change the settings.
Troubleshooting 4-17
1
2
3
4
Troubleshooting
Status
Cannot use the Scan Is the size of the data too
to E-Mail function
large?
Status
Cannot print
correctly using the
Scan to Printer
function
Things to check
Countermeasure
Are you using Windows
2000?
Try specifying “200 dpi” for the scan
resolution.
Does the computer have
enough memory?
Expand computer memory. The computer on
which the Scan to Print Monitor is installed
should have more memory than 512 MB.
If you become unable to use the computer
which registered the printer for some reason,
use “Scan to Print Clear” to delete the printer.
(See page 2-46.)
Cannot delete a
printer registered in
the Scan to Printer
function
Cannot Print
Status
Cannot perform
printing
Things to check
Countermeasure
Have you checked the
network environment?
Refer to “Cannot Connect to the Network” to
check the network environment. (See page
4-19.)
Is paper loaded?
Load the paper properly. For details, refer
to Chapter 1, “Loading Paper” in the User's
Guide.
Has the toner run out? Has
the drum cartridge reached
the end of its life?
Check the screen of the machine, and if
a message is displayed, replace the toner
cartridge and drum cartridge. For details,
refer to Chapter 4, “Replacing the Toner
Cartridge” in the User's Guide.
Is the system memory of the Check whether the memory capacity of
computer insufficient?
the computer meets the requirements for
operating OfficeBridge.
If the requirements are not met, increase
the memory of the computer. If multiple
applications or unnecessary resident
programs are running, close them.
4-18 Troubleshooting
Is the printer driver
installed?
Refer to Chapter 2, “Installing to Windows”
or Chapter 3, “Installing to Mac OS X” in the
Printer Guide to install the required printer
driver.
Is the correct printer
selected?
Select “Muratec MFX-2550” (alternatively,
“Muratec MFX-2550 PCL5e” or “Muratec
MFX-2550 PCL6”, etc.) as the printer in the
print menu of the application.
Is the printing port correct?
Check whether the printing port is correct
in the properties screen of the printer driver.
Refer to the help, etc. for your computer.
If the machine is connected via a USB cable,
confirm that “USBxx” (where “xx” refers to
the port number) is selected. If the machine
is connected via a network, confirm that an
lpr port with the same address as the IP
address set in the machine is selected.
Are you printing from Mac
OS X 10.2 via USB cable?
When you print from Mac via USB cable, the
following settings are not available: Paper
Type, Toner Saving, Print Density, Binding
Width (Front), and Binding Width (Back).
Print via network or upgrade your Mac
version to Mac OS X 10.3 or later.
Things to check
Countermeasure
Are the paper size and
orientation settings, etc.
set in the application being
prioritized?
The settings of the application software may
be prioritized, depending on the settings of
the printer driver. Specify the correct settings
in the application software.
Does the machine have
sufficient memory for
printing?
If you are printing multiple sets, first check
whether you can print one set. Set a lower
image resolution. Alternatively, reduce the
size of the data by simplifying the image.
Is the optional PostScript
Cannot print PDF
documents correctly Memory attached?
using Muratec MFX2550 PDF Direct
Print or operating
from machine control
panel
You may print them correctly when the
optional PostScript Memory is attached.
If problems occur when performing operations using a computer, such as using
OfficeBridge, or using the Internet Fax or Scan to Folder functions, check the following
table first.
Status
Things to check
2
3
4
Cannot Connect to the Network
Cannot connect to
the network
1
Countermeasure
Is the power cable firmly
inserted?
Check whether it is firmly inserted into the
power socket and power plug.
Is the power switch ON?
Turn ON the power switch. For details, refer
to Chapter 1, “Power Switch and Energy Save
Mode” in the User's Guide.
Are the network settings
correct?
Specify the correct network settings in the
machine. For details, refer to “Specifying the
Network Settings”. (See page 2-43.)
Is the LAN cable firmly
inserted?
Check whether the LAN cable is firmly
inserted into the machine and any network
devices (LAN hubs, routers, etc.)
Is the LAN cable or LAN
card damaged?
Check the LAN cable or LAN card. If one of
them is damaged, replace it.
Is the power of any network
accessories (LAN hubs,
routers, etc.) turned ON?
Turn ON the power of any network devices
(LAN hubs, routers, etc.).
Are any network devices
(LAN hubs, routers, etc.)
damaged?
Connect the device to another port, and check
whether it operates properly.
If it does not operate, replace the device.
Are the settings of the
network device correct?
Refer to the instruction manual of the device
to specify the correct network settings in the
machine.
If you replace a device, specify the network
settings again.
Troubleshooting 4-19
Troubleshooting
Status
Cannot print
correctly
Cannot Install
Status
Cannot install
4-20 Troubleshooting
Things to check
Countermeasure
Did you follow the
installation procedure?
Perform the installation by following the
procedure indicated in the manual. For
details, refer to Chapter 2, “Installing to
Windows”, or Chapter 3, “Installing to Mac
OS X” in the Printer Guide.
Are you logged in as a
restricted user (with User
privileges)?
Log on with a user account that has
Administrator privileges, and perform the
installation.
Is there a problem with the
computer?
 Is Windows unstable?
 Is the CD-ROM drive
operating correctly?
Try performing the installation again after
restarting the computer.
Check the operation of the CD-ROM drive.
Refer to the help, etc. for your computer.
Is there a problem with the
setup CD-ROM?
Check whether the CD-ROM can be read in
the Explorer of Windows.
If there is a problem with the setup disc,
contact your authorized Muratec dealer.
Did you perform the
installation in a supported
environment?
Check the list of supported operating
systems. For details, refer to Chapter 1,
“System Requirements” in the Printer Guide.
Is there any security
software or port monitoring
software running?
Close any security software or port
monitoring software, and perform the
installation again. Refer to the help, etc. for
your computer.
OfficeBridge Troubleshooting
Status
Things to check
Countermeasure
General problems
Have you checked the
network environment?
Refer to “Cannot Connect to the Network” to
check the network environment. (See page
4-19.)
1
Cannot connect to
OfficeBridge
Is the entered IP address
correct?
When entering the IP address into your
browser, check the IP address set in the
machine.
2
Is there an incorrect IP
address registered in a
shortcut to OfficeBridge?
If you are connecting to OfficeBridge using a
shortcut, check that the IP address set in the
properties screen displayed by right-clicking
the shortcut is the same as the IP address set
in the machine.
3
Are the browser settings
correct?
If your environment is using a proxy, register
the IP address for OfficeBridge as an
exception.
If you are using Internet Explorer, click [LAN
Settings] in the [Tools] – [Internet Options]
– [Connections] tab of the menu bar, check
the proxy server settings, and register the IP
address of OfficeBridge as an exception.
If you are using another browser, refer to the
help for that browser to check the settings.
Are the security settings of
the browser correct?
Refer to page 4-23 to check the settings.
Is your user information
registered?
Contact your administrator to register the
user information in OfficeBridge. For details,
refer to Chapter 3, “Registering Users” in the
OfficeBridge Guide.
Are cookies enabled?
Refer to the help, etc. for your browser to
enable cookies.
Is the login password
correct?
Correctly enter the password registered in
the user information of OfficeBridge.
Is an application that can
display images installed?
You cannot display documents unless there
is an application for displaying JPEG, TIFF,
and PDF files installed in your computer.
Close OfficeBridge, and install an application
for displaying images. You may also not be
able to display documents if the version of
your application is too old. Install the latest
version of the application.
If the settings of the application include OCR
settings, disable OCR.
Documents saved in
OfficeBridge do not
open
Is the application for opening Refer to the documentation of your computer
documents set correctly?
to set the associations of the application
program for opening documents.
Troubleshooting 4-21
Troubleshooting
4
Status
Cannot transmit or
receive faxes
Cannot transmit
e-mail
The memory
OfficeBridge is
running low
4-22 Troubleshooting
Things to check
Countermeasure
Is the system memory of the Check whether the memory capacity of
computer sufficient?
the computer meets the requirements for
operating OfficeBridge.
If the requirements are not met, increase
the memory of the computer. If multiple
applications or unnecessary resident
programs are running, close them.
Is the modular cable firmly
inserted?
Check whether the modular cable is firmly
inserted into the machine and the phone line.
Are advanced
communication functions
(such as the closed
transmission function) set?
There are settings for restricting
transmission and reception in the advanced
communication functions. For details on
canceling the settings, refer to Chapter 2,
“Closed Communication”. (See page 2-10.)
Are the auto distribution
settings correct?
Auto distribution settings are required to
receive faxes with OfficeBridge. Refer to
Chapter 3, “Automatically Distributing
Received Documents” in the OfficeBridge
Guide to specify the correct auto distribution
settings.
Are the account and
password settings for the
mail server correct?
Specify the correct account and password
settings for the mail server. For details,
refer to Chapter 3, “Setting the Connection
Environment” in the OfficeBridge Guide.
Delete unnecessary files and save files to
computers or servers.
You cannot perform operations that use the
network, such as scanning, until OfficeBridge
has enough free memory. Received faxes
are printed and are not stored inside
OfficeBridge.
Browser Settings
Use the following method to change the browser security settings.
(The screens are of Windows Vista.)
11 Start the browser, and select [Tools] – [Internet Options] from the menu bar or
tool bar.
1
2
3
Troubleshooting
4
22 Click the [Security] tab, and select [Trusted sites].
33 Click the [Sites] button.
44 Enter the IP address of the server you are using in [Add this website to the
zone] in the format “http://xxx.xxx.xxx.xxx”.
Troubleshooting 4-23
55 Deselect [Require server verification (https:) for all sites in this zone], and click
the [Add] button.
66 Click the [Close] button.
77 Click the [Custom level] button.
4-24 Troubleshooting
88 Enable [Automatic prompting for file downloads] for downloads.
1
2
3
99 Click the [OK] button.
111 Click the [Yes] button when the [Are you sure you want to change the settings
for this zone?] dialog is displayed.
111 Click the [OK] button.
111 Restart the browser.
Troubleshooting 4-25
Troubleshooting
4
When a Power Failure Occurs
Main Unit Operation
„„ When a power failure occurs
During a phone call...
You can continue the conversation.
During transmission...
The transmission will be cut off.
When the power recovers, the pages halfway transmitted will be
automatically transmitted again if memory transmission is being
used.
They will not be automatically transmitted again if real-time
transmission is being used. Transmit the document again.
During reception...
Reception will be cut off.
When the power recovers, the pages received completely before the
power failure will be printed.
During copying...
Printing will stop.
During the printing of a list...
„„ During the power failure
Copy
Fax transmission
Fax reception
Making a phone call
Receiving a phone call
Cannot copy.
Cannot transmit.
Cannot receive.
You can make a call using the dial keys on external phone handset.
You can pick up an optional handset or external phone handset to
receive a call.
Memory Backups
Image data stored in memory is retained for approximately 72 hours even if a power
failure occurs or the machine is shut down. Note that the power of the machine has to
have been turned ON for at least 24 hours in advance.
4-26 When a Power Failure Occurs
Erased Document Notification
When the image data stored in memory is erased by accident, a notification will be
printed as soon as the power recovers, listing information about the erased image data.
An example of the notification is indicated below.
Example Print
1
2
3
Troubleshooting
4
Document Type
Description
Job Number
The documents reserved in memory for transmission.
Polling Doc
The documents stored in memory for polling reception.
TWAIN Box Doc
The documents stored in TWAIN box.
FCODE Box Doc
The documents reserved in memory for transmission.
Following items are printed to identify the document:
• Box number
• Box name
• Document name
• Box type (Security / Bulletin)
Rx document in memory
The received documents in memory.
Following items are printed to identify the document:
• Sender name
• Start time
• Page(s)
• Note
When a Power Failure Occurs 4-27
4-28 4-28