Avaya Straightforward A4 - net:telecom communications solutions

The net:telecom
Straightforward Guide To
Avaya IP Office 2006
:
communications solutions
Introduction
Features
PBX
conventional
ilities,
system capab
full VoIP or a
combination
of both
Avaya IP Office is the
complete communications
tool for the SME market,
delivering powerful call
handling capabilities for
the busiest environments.
With features and flexibility that enhance
the performance and productivity of every
user, IP Office has innovative applications
that will transform the way you do business.
By converging voice, data and internet
technologies in one solution, Avaya IP
Office is able to improve productivity,
streamline the flow of information and
enhance customer service. IP Office is
designed to support the applications
that will help you achieve the most
important business goal - a future proof
investment for your business.
Contents
2
4
How To Use This Guide
5
The IP Office Family
6
Control Units
7
Trunk Cards &
Expansion Modules
8
Digital Phones
9
IP Phones
10
DECT & IP Office DECT
11
Analogue Phones
12
Messaging Solutions
14
Client Applications
15
Call Centre Applications
16
Conferencing
17
Oak
18
Peripherals
:
communications solutions
Come on board with
Avaya at net:telecom
:
communications solutions
net:telecom
The Chase Business Centre
39-41 Chase Side
Southgate
London
N14 5BP
Tel: 0870 872 0202
Fax: 0870 872 0207
www.nettelecom.uk.com
Call 020 8920 5270 for further details
3
How To Use This Guide
➤ To select the hardware components
for your system, establish the capacity
requirements and then choose from
the available control units, trunk cards,
daughter cards and expansion modules.
➤ To select the software components for
your system, establish the business
needs and requirements and then
select the appropriate applications to
deliver the solution.
Easy configuration
Step 1
How many outside lines are required and
what type of line – choose from Analogue,
Basic Rate ISDN2 or Primary Rate ISDN30.
Step 3
Is multi-site connectivity or data
access required?
Step 4
Step 2
How many devices need connection and
what type – choose from Analogue, Digital,
IP or ISDN extensions.
For expert
specification
ice,
& solution adv
call Sales on
0
020 8920 527
4
All IP Office
models suppo
rt
common softw
are,
telephones &
applications
Are there any business application needs
such as auto attendant, contact centre
management, database interaction etc?
Hints & tips
●
Check that the selected control unit
can support the required number of
cards and expansion modules.
●
Check that software licenses are
correctly selected – for example the
Phone Manager Softphone will only
work when there are Phone Manager
Pro licenses available.
●
You only need ONE Feature Key per
system – all licenses relate to this
single feature key using the 7 digit
serial number printed on the key.
The Straightforward Guide to Avaya IP Office
:
communications solutions
Every IP
Office has a
built-in confere
nce
bridge for quic
k
& easy dial-in
audio
conferencing
The IP Office Family
The Avaya IP Office family of
components share a common
set of features and applications
which deliver a cost-effective
solution to any business.
Key features
The system is capable of everything from
a simple, traditional telephone system
through to a VoIP-enabled, multimedia
contact centre solution across multiple
sites. Specification can be equally
simple or complex.
●
Caller ID display
●
Hold and transfer
●
Busy lamp fields
●
Screen popping
●
Hunt groups and queue notification
●
Voicemail and auto attendant
●
Advanced call routing
The complete ‘Office in a Box’
IP Office built-in data components:
●
Internet Access Router
●
DHCP server
●
LAN & WAN connectivity
●
IP routing
●
Remote Access Server
●
Firewall protection
●
Wireless LAN Access Point
- Small Office Edition only
Full-featured PBX with optional key
system functionality
Delivers hundreds of standard telephony
features including:
● Divert
Unified Messaging
Consolidate voicemail, email and fax into
one inbox
Voice over IP
For inter-office communications, IP phones
or remote teleworkers
Choice of Endpoints
Analogue (POTS), digital, ISDN, IP hardphone and IP soft-phone, wireless and
DECT for phones, faxes, modems, video
conferencing, door entry, etc
Local Area Networking
Built-in dual-speed 10/100Mbs LAN switch
Wide Area Networking
Point-to-Point Protocol (PPP) or Frame Relay
with integrated firewall for RAS users or IP
routed networks
VPN Support
For secure site-to-site communications or
remote access using L2TP or IPSec
Conferencing
Built-in conference bridge on all systems
Proactive Monitoring
● SNMP for physical monitoring
Advanced Call Routing
Special messaging applications to store
and replay conversations
●
CBC & CCC for call performance
monitoring
Community Networking with VoIP
VoIP with IP Office Voice
Networking allows all users
on all sites to be visible as
one single community,
simulating a single large
system across typical IP
data infrastructure.
Homeworkers and teleworkers are
incorporated into the central office
system just as any other user, so call
distribution and reporting are achieved
without typical limitations. Voicemail, call
routing and therefore call billing and
management can be centralised.
IP phones
Multimedia
PC
ISDN
Analogue
phone
IP phone
Digital
phone
internet
Analogue
phone
ISDN
Digital
phone
IP softphone
Multimedia
PC
IP phones
Call 020 8920 5270 for further details
5
Control Units
IP Office
- Small Office Edition
IP406v2
IP412
- ideal for up to 190 users
- ideal for up to 360 users
- ideal for up to 28 users
●
●
In a single unit, it provides a PABX that
can support voicemail, auto attendant,
wireless LAN and VPN tunnelling for
linking sites together via the internet.
Voice compression is included as
standard to support IP extensions or
provide IP trunks back to a head office.
●
●
●
●
●
●
●
4 x 6 party conference on all versions
One power fail port for analogue lines
●
4 x analogue trunks
●
●
4 x analogue extensions
●
8 x digital stations
●
●
description
code
SOE (3 x VoIP resources)
SOE (16 x VoIP resources)
BRI 8 trunk card
WAN interface card
Embedded voicemail
Wireless LAN (Wi-Fi)
Spare PSU
26750
26751
26714
26771
26772
26773
27602
8 digital extensions onboard
2 analogue extensions onboard
Supports 6 expansion modules
for additional extensions & trunk
interfaces
Supports a mixture of analogue,
digital and IP extensions
(190 extensions in total)
Supports up to 90 digital trunks
8 x 10/100Mbps LAN switch
Up to 20 channels of voicemail
1 x voice compression module
- for up to 30 VoIP channels
64 party conference
●
●
●
●
●
●
Supports 12 expansion modules for
additional extensions & analogue trunk
interfaces
Supports a mixture of analogue,
digital and IP extensions
(360 extensions in total)
Supports up to 120 digital trunks
2 Switched LAN ports
Up to 30 channels of voicemail
2 x voice compression module
- for up to 60 VoIP channels
2 x 64 party conference
description
code
IP406v2
IP406v2 Spare PSU
IP406v2 Embedded voicemail
IP412
IP412 Spare PSU
Rack mount kit
26745
27603
26741
26784
26823
26325
Avaya
e
IP Officto
y
- the ke
IP
your Vo
needs
6
The Straightforward Guide to Avaya IP Office
:
communications solutions
Trunk Cards & Expansion Modules
These modules are added to
increase the capacity of the IP
Office system. They are
connected to the main control
unit and are rack mountable.
IPO Phone Module (v2)
IPO So8 Module
IPO WAN3
●
Available in three variants for 8, 16 or
30 extensions
●
●
●
Provides POT ports for analogue devices
(telephones, modems, faxes, etc)
The WAN3 connects to the control unit
via a LAN port rather than one of the rear
expansion ports
●
Provides 3 WAN ports (X21, V35 or V24)
identical to the single WAN port on the
IP406 & IP412
●
Line speeds up to and including 2Mbps
are supported on each interface
●
Each platform can support up to 2 WAN3
modules
description
code
8 extensions
16 extensions
30 extensions
28755
28756
28757
code 26315
IPO Analog Trunk 16
●
IPO Digital Station Module (v2)
●
Available in two variants for 16 or 30
extensions
●
Provides Digital Station (DS) ports for
5400 series phones
The IP400 Office So8 module provides
8 S-Bus (ISDN2e) extensions for Basic
Rate ISDN devices (video conferencing,
group 3 faxes, etc)
●
Each module supports up to 16 Loop
Start or Ground Start trunks
(not available in all territories)
The first two ports on the module are
automatically switched to 2 dedicated
extensions on the rear of the unit in the
event of power failure
code 26785
description
code
16 extensions
30 extensions
28485
28486
These cards increase external
line connectivity and provide
additional services. Trunk
cards are mounted in the
rear of the main controller,
daughter cards are fitted
inside the base module.
code 26853
description
Rack mount kit
Spare PSU (v1)
Spare PSU (v2)
code
26325
26823
27603
IPO ATM4 (UNI) Card
● Supports 4 x analogue trunk 2 wire
circuits (loop start only)
●
Support for caller ID
Daughter card
mounting
Note: Ground start analogue trunks are supported
via the IP Office Analog16 Expansion Module
code 29033
IPO BRI 8 Card
● Supports 4 x ISDN2e circuits (8 lines)
code 26714
IPO PRI 30 Card
● Supports 1 x ISDN30 circuit (30 lines)
code 26318
IPO PRI 60 Card
● Supports 2 x ISDN30 circuits (60 lines)
code 26788
IPO VCM – 4/8/16/24/30
●
The Voice Compression Module is used
for Voice over IP (VoIP)
description
VCM4
VCM8
VCM16
VCM24
VCM30
code
28488
28489
28490
28491
26787
IPO Internal Modem Card
● Supports the termination of up to 12
V.90 (56kbps) analogue modem calls
Trunk card
mounting
code 26740
Call 020 8920 5270 for further details
7
Call
n
sales o
0
20 527
9
8
0
2
0
ya
Digital Phones
st Ava
for late
offers
These business handsets are
feature-rich, cost effective
and provide a consistent look
and feel to the Avaya
handset range.
5402 Terminal
A cost effective, entry-level call display
digital telephone
●
2-line x 24-character display
●
10 fixed feature keys:
conference, drop, hold, message,
mute, redial, speaker, transfer, volume
up/down, and ‘feature key’ (to access
12 additional dial pad features)
●
Listen-only speaker
●
Message waiting indicator
●
Hearing aid compatible
●
Wall mountable
●
Noise cancelling microphone
for busy office environments
●
Fully global ready (icons used to
indicate fixed button functionality)
5410 Terminal
5420 Terminal
A flexible display telephone with enhanced
capabilities
Top-level advanced feature phone
Features as the 5402, plus:
●
7 line x 29 character display
●
5 line x 29 character display
●
●
12 label-less call appearances keys
(on two screens)
24 label-less call appearances keys
(on three screens)
●
9 fixed feature keys
14 fixed feature keys
●
7 display navigation keys
●
Call logging
●
●
Speed dial directory
7 position adjustable desk mount/
wall mount stand
●
Full-duplex speakerphone
●
Support for EU24 (requires inline PSU)
●
Headset jack (see page 18 for headsets)
●
Local language customisation
●
Features as the 5410, plus:
code 26703
code 26702
Works with
digital & IP
phones
code 26701
Inline Power Supply Units
●
To provide power to a
single IP phone
1151B1 Inline PSU
code 26924
1151B2 Inline PSU (Battery back-up)
code 27033
8
EU24 Expansion module
An optional device that can be
connected to an Avaya 5420/5620
handset to extend the number of
call appearance and feature buttons
available (requires an Inline PSU).
code 27496
●
EU24BL (backlit version) for use with
the 5620/4621 also available
code 29016
The Straightforward Guide to Avaya IP Office
:
communications solutions
IP Phones
The 5600 series provides the
flexibility and future-proof
technology of an IP
telephony system. These
handsets connect to the
local area network (LAN).
5601 IP Hardphone
5602D IP Hardphone
5610 IP Hardphone
Cost effective, entry-level display IP phone
Enhanced IP display phone
Features as the 5601 plus:
Features as the 5602S plus:
●
2-line x 24-character display
●
5 line x 29 character display
●
9 Fixed Feature Keys: conference,
transfer, drop, message, redial, speaker,
hold, mute, volume up & down
●
12 label-less call appearances keys
(on two screens)
●
9 fixed feature keys
●
Listen-Only speaker
●
Call logging
●
Hearing aid compatible
●
Speed dial directory
code 26697
●
Full-duplex speaker phone
●
Headset jack (see page 18 for headsets)
●
Local language customisation
●
WML/WAP support
Entry-level IP phone
●
2 feature keys
●
7 fixed feature buttons
●
Message waiting indicator
●
G.711, G.729 VoIP CODECs
●
Single 10/100 BaseT Ethernet port
●
Support for SNMP
●
Dynamic IP address assignment
●
Dynamic firmware upgrades
●
Wall mountable
●
Noise cancelling microphone for
busy office environments
●
Fully global ready (icons used to
indicate fixed button functionality)
5602S IP Hardphone
Features as the 5602D plus:
●
Integrated 10/100 BaseT 2 port ethernet
switch for connection of PC (phone has
priority over PC at all times)
code 26698
code 26696
code 26699
5620 IP Hardphone (bottom, centre)
Top-level IP feature phone
Features as the 5610 plus:
●
7 line x 29 character display
●
24 label-less call appearances keys
(on three screens)
●
9 fixed feature keys
●
7 display navigation keys
●
7 position adjustable desk/wall mount stand
●
Support for EU24 (requires inline PSU)
●
Infrared (IrDA) port
code 26700
●
4621SW backlit version of the 5620 also
available
code 29015
Call 020 8920 5270 for further details
9
DECT & IP DECT
Avaya DECT offers wireless
communications to deliver
the right response at the
right time.
Each DECT handset user requires an
available analogue extension on the IP
Office system.
GAP compatible
Base station range 50m-100m within
typical office building
Repeaters expand roaming distance
from the base station even further
●
●
20DT handset features
Avaya DECT can be enabled for unique
integration features
●
36 character LCD display
●
80 speed dial memories
●
●
10 hours talk time, 90 hours standby
●
2 Independent user profiles
for ringer/
volume settings
●
Vibrating Ringer and
automatic answer
option (used with
headsets)
●
10 number redial store
●
Desktop charger
included
●
●
●
key features
●
IP Office integration features
●
Twinning – synchronised presentation of
calls to both desk phone and DECT phone
Call Display – presentation of calling
name/number
Voicemail message waiting notification
Call Waiting indication
Directory access for dial-by-name
For full DECT pricing and specification contact
Sales on 020 8920 5270
20DT DECT
handset
DECT comparison table
Compact
DECT
Index DECT
IP DECT
Maximum handsets
8
128
120
Maximum base stations
1
32
32
Maximum repeaters
6
32
30
Total base stations/repeaters
7
64
-
Maximum simultaneous calls
6
128
100
Features
Avaya IP DECT provides
businesses with a highly
functional wireless solution.
This system, with the ability to scale to
support large numbers of users, also
supports multiple offices connected via
VoIP over a WAN. In this way any IP DECT
telephone can be used in each office.
3701 features
●
●
●
●
●
●
●
●
50 entry phone book, independent
of the system phone book
20 hours talktime, 200 hours standby
10 ring tones with temporary mute
3-line graphic LCD display
Speaker and handset volume control
Manual and automatic key lock
Listen-only handsfree speaker
SOS emergency speed dial key
10
description
code
26704
27811
27812
27813
27814
20DT DECT handset
20DT desktop charger
Cover with belt clip
Heavy duty belt clip
Headset adaptor cord
3711 features
As the 3701, plus:
● 100 entry phone book
● Choice from 30 ring tones
● 5-line LCD graphic display
● Handsfree speakerphone
● Headset connection (2.5 mm jack)
● Vibrate alert
3701 IP DECT
handset
Optional handset accessories include:
● Desktop charger
● An adaptor cord for use with headsets
● Heavy-duty belt clip
description
3701 DECT handset
3711 DECT handset
code
29018
29019
3711 IP DECT
handset
The Straightforward Guide to Avaya IP Office
:
communications solutions
Call
sales o
n
020 89
20 527
0
fo
Analogue Phones
r latest
Avaya
offers
As well as providing a lower
cost alternative to system
specific terminals, analogue
terminals can still deliver a
high degree of functionality.
They are particularly appropriate in
applications where Computer Telephony
Integration (CTI) is used for call control.
Analogue terminals that are compatible
with caller display functionality can
display the telephone number of the
calling party if available.
Simple programming of IP Office can
convert that numeric display in to the
company name associated with that
number. The 9330-AV and 9335-AV
handsets are officially supported for use
on Avaya IP Office systems.
Avaya Gemini Basic – 9330-AV
Incredible value for money without
compromising on quality
●
●
●
Message waiting indicator
Last number redial
Wall mountable – no additional
bracket required
Avaya Gemini CLI – 9335-AV
Enhanced Gemini phone
●
3 line LCD display for caller ID
●
100 name & number personal directory
●
80 memory call log
●
20 protectable direct access memories
Last number redial with 5 memories
●
Hearing aid compatible
●
●
6 year warranty
●
Message waiting indicator
code 26783
●
Full handsfree working
●
Headset port & data port
●
Hearing aid compatible
●
Wall mountable – extra bracket required
6 year warranty
●
code 26782
Voyager Hotel Phone - 9281
Hotel feature phone
●
Removable inlay card for personalised
logo printing
●
Message waiting light
●
10 non-volatile memories
●
Last number redial
●
Hearing aid compatible
●
Wall mountable – no additional
bracket required
Call 020 8920 5270 for further details
11
Messaging Solutions
Voicemail
Embedded Voicemail
VoiceMail Lite
IP Office Voicemail provides
the equivalent of a telephone
answering machine on every
employee's desk. This flexible
solution enables messages to
be retrieved either locally or
remotely via any telephone, or
can be forwarded to email and
collected via a PC.
Memory card based
voicemail for the Small
Office & 406v2 providing:
Provides 4 ports of PC
based voicemail:
*
free
●
Call answering and
messaging for all users
●
3/10 ports with 10 hours storage
for Small Office
●
4 port with 15 hours storage for 406 v2
●
Simple auto attendant
* Embedded messaging card required
free
●
Call answering and messaging for all
users
●
Remote voicemail collection
●
‘Divert to reception’ feature
●
Basic queue announcements
●
Email notification and delivery through
a standard mail application
(MAPI compliant)
Serial Feature Key
A serial port feature key dongle is required
to validate all software licences.
●
Dongle connects directly to DTE port on
the rear of the control unit
●
Only one feature key dongle is required
per system for all software licenses
code 26790
12
The Straightforward Guide to Avaya IP Office
:
communications solutions
VoiceMail Pro
ContactStore V3.0
Extend the abilities of VoiceMail Lite with:
- ContactStore complements any Avaya IP
Office system running VoiceMail Pro. The
database facility stores and catalogues
recorded conversations and provides
easy access and retrieval.
●
Up to 30 ports of voicemail
●
Conversation recording
●
Enhanced queue announcements
(queue position, estimated wait times,
breakout options, etc)
●
Extensive customisation of call
flows for auto attendants
●
Fax server inter-operation with
Equisys Zetafax, Captaris RightFax,
Fenestrae Faxination & GFI FaxMaker
●
23 languages and an extended
range of personal greetings
●
Rich set of remote messaging
options, e.g. personal numbering
●
24 hour call answering, information
gathering and order processing tool
- information can be retrieved later
through the phone or a web page
Voicemail Pro can also be extended
with the following applications:
Integrated Messaging Pro
- Allows easier management of email and
voicemail messages through one inbox
using Microsoft Exchange & Outlook
Networked Messaging
ContactStore (pictured above) features
include:
●
Web browser search and replay for
recorded calls via a multimedia PC
●
Search filters to find calls include:
start date/time, duration of call, party
name, call direction or target number
●
Optional archive management recordings can be automatically
saved to a DVD+RW drive
- Integrates multiple Avaya voicemail
systems across remote sites for
message forwarding and distribution
Text-to-Speech
- Allows remote email collection through
voicemail using Microsoft Exchange
Interactive Voice Response (IVR)
- Allows callers to interact
with business information
systems (eg. account
enquiries, automated
ordering, etc) via keypad
input. Combined with Text
To Speech, responses can
be played back to callers.
IVR
- listen to
emails while
out on the
road
Call 020 8920 5270 for further details
13
s
All application
d
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are researc
by
& developed
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Avaya for b
integration
& flexibility
Client Applications
Avaya IP Office provides big
cost savings and enhanced
productivity, for any small to
medium size business,
with a full complement of
sophisticated applications.
Phone Manager
This powerful desktop
application allows users to
control and manage their
phone easily from their
Windows desktop.
IP Office also integrates easily with
popular contact management software
such as Microsoft Outlook.
●
Simplified call handling - hold, forward,
transfer, call waiting & conference
●
Voicemail notification
●
Instant on-screen access to system
telephone list
Phone Manager Pro
All the features of Phone Manager Lite, plus
TAPI driver
Industry standard TAPI drivers are included
for all users providing an interface to MS
TAPI compliant applications such as ACT!,
Goldmine and Outlook for contact dialling.
Phone Manager Lite
Client application providing easy
control of phone from desktop
●
free
Caller Display for incoming calls
●
Easy call waiting control
●
Optional screen popping on call
presentation
●
Call history - the last 100 incoming,
outgoing & missed calls
●
Up to 15 personal speed dials
●
Up to 15 Busy Lamp Field icons
●
Contact pop-up of MS Outlook, ACT!
v6.0, Maximizer v7.5 & Goldmine v6.0
●
Call history - the last 300 incoming,
outgoing & missed calls
●
100s of personal speed dials
●
100s of busy lamp field icons
●
Distinctive ringing for each contact
●
Pop-up scripts for contacts
●
Visual voicemail display (with VM Pro)
●
Record time management statistics
- time on call, cost on call, etc
●
Agent mode - logon/logoff/busy status
●
Queue monitoring
●
Door entry control
Phone Manager PC Softphone
VoIP softphone version of Phone Manager.
No physical telephone equipment required
- the conversation takes place via a PC
soundcard, making this the ideal solution
for home workers or remote agents.
SoftConsole
The PC based console has
been specifically designed to
improve operator service and
call handling efficiency.
●
Caller information to prioritise call
handling and give the appropriate
response to the caller
●
Visibility of the number and type of
calls waiting with alarm notification
14
●
Departmental busy lamp fields for
faster location of staff
●
Increased call handling capability
with 16 dedicated holding positions
●
Enhanced conferencing facilities
●
Drag & drop call
transfers
The Straightforward Guide to Avaya IP Office
:
communications solutions
Call Centre Applications
For customer interaction
performance monitoring, IP
Office supports cost effective,
time saving software for small
to medium contact centres.
Compact Business Centre
An entry level reporting tool that offers
both real time and historical information
on service and performance levels.
Email notification can be triggered to alert
supervisors of lost calls, available agents,
voicemail ports and phone lines, etc.
Compact Contact Centre
Campaign Manager
For professional call centre applications,
Compact Contact Centre is a full blown
‘cradle to grave’ real time and historical
multi-media application that can also
integrate email web interaction and
outbound dialling.
Enables repetitive information gathering
to be fully automated for round-the-clock
answering, through a series of clear and
uncomplicated questions. Call centre
agents can then collect responses via a
web browser. Inbound call campaigns
can be easily created and modified via a
campaign wizard.
It provides reporting for systems,
group management, real time supervision
of up to 75 agents with both physical and
PC software wallboards for immediate
feedback to call centres. Detailed reporting
is also included with reports scheduled for
regular delivery if required. Compact
Contact Centre can be extended further for
multimedia interaction with the Multi-Media
Module (see below).
Microsoft-CRM integration
Microsoft CRM integrates with the
Avaya IP Office to track, process and
store information and support
consistent service for customer
transactions. The solution enables an
automated search for customer
records and collects current updates
during transactions. It brings this
customer information to the fingertips
of call handlers and sales personnel
so they can quickly deal with each
transaction, and maximise efficiency.
Compact Contact Centre
MultiMedia Module
IP Office MultiMedia Module extends the
routing and reporting of voice calls into the
realm of emails and chat sessions initiated
via a web browser. In this way, IP Office
ensures that an organisation can
implement and measure a service level
agreement against all aspects of the
customer contact process – for example
Call 020 8920 5270 for further details
ensuring that all emails receive a reply
within half an hour of them being sent.
There are several queue types supported
in the MMM, these are:
●
Email queues
●
Chat queues
●
Web callback
●
Proactive list dialling
15
One
for all
solution ffice
O
your IP ation
nic
commu ncing
re
& confe s
need
Conferencing
Conferencing Centre
The web-based IP Office
Conferencing Centre software
provides an integrated solution
for business conferencing. It
adds cost-effective web-based
management and information
sharing capabilities to IP Office
creating a more flexible and
productive approach to
working practices.
Simultaneous web browsing and
multi-location conference calls can be
scheduled in advance or arranged on the
spot. Users can collaborate further by
sharing files in real time, broadening the
effectiveness of their conference calls.
Conferencing Centre Benefits
●
Scheduler
- to book and reserve conferences
●
Web Client
- to complement an audio conference with
a web interface.
Scheduler
With Conferencing Centre, conferences can
be scheduled and confirmed by e-mail.
●
Web-based booking tool
●
‘Listen-only’ or ‘Speak & Listen’ mode
for each participant
●
Email notification to all participants
●
Participants can join live conferences
●
Name announcement on joining/leaving
conferences
●
Unique Conference ID & secure PIN
codes for each participant
●
Web-based reports on conference
usage & voting results
Web Client
Web Client is a real time facility that
enables the host to access information
and review data on conferences and all
participants. Documents and presentations
can be saved in HTML format and
published to the Web (by the host) for
real-time viewings and briefings.
●
Ability for host to view/change a
participants status, mute/un-mute all
- in real time
●
No additional telephone or conferencing
equipment is required
●
Viewing area for displaying HTML
presentations
●
Easy to use - just dial in/log-on
●
Question & answer online voting facility
●
Integration with SoftConsole & Phone
Manager for quick setup & access
●
Immediate return on investment through
the cost-savings of avoiding third-party
conference service providers
Conferencing Centre consists of two parts:
16
The Straightforward Guide to Avaya IP Office
:
communications solutions
Oak Avaya SmartConnect
SmartConnect is the market
leading solution for connecting
telecommunications into
business applications and
databases for contact dialling
and contact preview screenpopping. SmartConnect
Enterprise extends the range
of applications that can be
used to integrate with the
Avaya IP Office.
SmartConnect
SmartConnect Enterprise
SmartConnect is the ‘popping’ application.
It has been optimised for integrating with
many common contact management
packages including MS Access, MS
Outlook, MS CRM, Act!, Goldmine,
Maximizer, SuperOffice CRM 5, Pegasus
Opera II and Lotus Notes. As well as
searching caller’s details in the relevant
database, SmartConnect can open the
correct application and display the caller’s
personal records.
Includes all the features of SmartConnect
but also integrates with any other custom
application.
Call 020 8920 5270 for further details
●
Works with SmartConnect Server to
search any ODBC-compliant data source
●
Custom scripts written to pop records
in the application
●
Collaboration with many application
developers to provide tight integration
and dialling
17
Peripherals
Wireless Headsets
Make the most of Avaya
telephone systems at
net:telecom. We have the
latest accessories and
Avaya specific add-ons,
guaranteed to maximise your
productivity, comfort and
efficiency.
You’ll find our range of headsets, DECT
phones, conferencing and call recording
solutions are just the business for you.
Plantronics AWH65 Wireless Headset
Avaya MIP-1 Hookswitch Control
Work, walk and talk without any wires!
Calls can be taken away from the desk,
up to 100 metres away from the
compact base unit - simply at the press
of a button. An Avaya specific headset,
the AWH65 is ideal for those
working in noisier
offices. The long
boom arm includes
a noise cancelling
microphone, that
reduces unwanted
background noise.
Enables users to make and receive calls
without lifting the handset.
●
Up to 9 hours
talk time
●
DECT technology
●
Fully convertible with choice of
4 headset wearing options
●
Automatic remote call pick-up/end
●
Answer/End call button
code 23853
●
Compatible with the CS60 & AWH65
●
Works with the following Avaya phones:
4610SW, 4620, 4620SW, 4621, 4622,
4625, 4630SW (with 1.8 or higher),
5610, 5620
code 26069
New
Avaya specific
headset
Corded Headsets
GN 2000
New
Designed for comfort and built to last, the
GN 2000 is robust enough to cope with
the heavy demands of daily use. The
headset is available in both monaural &
binaural style with or without a noise
cancelling (NC) microphone.
●
Sturdy, impact resistant construction
●
Excellent voice & transmission clarity
●
True wideband audio response
(150 - 6800 Hz) with acoustic shock
protection from high pitched noises
●
18
3 year warranty
description
code
GN 2000 Monaural (NC)
27670
GN 2000 Binaural (NC)
27671
The Straightforward Guide to Avaya IP Office
:
communications solutions
Also available
SoundStation2W
Wireless
Conference Units
Digital
Cordless
Phones
Polycom SoundStation2
This next generation conference phone
redefines the standard for business
quality voice conferencing. Fully duplex
for natural, simultaneous two-way
conversation, the SoundStation2
delivers remarkable voice quality and a
50% increase in microphone sensitivity
over it’s predecessor, the award-winning
Polycom SoundStation.
●
●
●
●
●
●
BT Diverse 6210
The BT Diverse 6210 contains a host of
advanced features, including a built-in
SIM card reader allowing names &
numbers to be copied from a mobile
into the 100 entry memory at the touch
of a button.
Speak normally up to 3 metres away
Ideal for up to 8 people
High quality sound
Noise & echo cancellation
Full duplex system allows natural
two-way conversations
360° microphone room coverage
●
●
●
●
●
●
code 26806
●
●
Konftel 50
●
Fully duplex for natural bi-directional sound
A versatile and stylish conference unit
that can connect to virtually all system
keyphones, as well as analogue, cordless
and mobile phones. Plus the compact size
means its small enough to fit into a
briefcase so you’ll have opportunities to
conference anywhere with a power outlet.
●
Headset compatible
●
2 year warranty
●
Connects to virtually any system phone
●
Works with DECT & mobile phones
●
Crystal clear sound - OmniSound™
code 22990
Also available
Konftel 60W Bluetooth
& Konftel 200W
DECT version
●
Fully GAP (register up to 6 handsets)
Up to 13 hours talktime, 70 hours
standby time
50m indoor range, 300m outdoors
SMS texting & SIM card reader
100 name & number directory
Headset port (headset supplied)
Handsfree function
Intercom & music on hold facility
Conference call
code 27656
Call Recording Units
Retell 175
High quality analogue phone with call
recording. Ideal for telephone training,
security and monitoring requirements.
●
Built-in CD-RW
●
Uses both CD-R & CD-RW disks
●
300 hours capacity CD storage
●
Built in answering machine
●
Handsfree recording of all calls
●
Storage of up to 500 names/numbers
CD playback through phone or PC
Calls can be attached to emails
●
●
code 24247
Call 020 8920 5270 for further details
19
:
communications solutions
net:telecom
The Chase Business Centre
39-41 Chase Side
Southgate
London
N14 5BP
Tel: 0870 872 0202
Fax: 0870 872 0207
www.nettelecom.uk.com