Samsung iDCS 100 User guide

DCS KEYSET
USER GUIDE
SAMSUNG iDCS 100 SYSTEM
August 2003
Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the
right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Samsung Telecommunications America disclaims all
liabilities for damages arising from the erroneous interpretation or use of information presented
in this guide.
TABLE OF CONTENTS
ABOUT THIS BOOK ..........................................................1
THINGS YOU SHOULD KNOW
............................2–9
OUTSIDE CALLS
Making an Outside Call ....................................................................10
Answering an Outside Call ................................................................10
Universal Answer ..............................................................................10
Recall/Flash ......................................................................................11
Busy Line Queuing with Callback ....................................................11
Canceling Callback............................................................................11
INTERCOM CALLS
Calling Other Stations........................................................................13
Answering Intercom Calls..................................................................13
Answer Modes ............................................................................13–14
Busy Station Callback ......................................................................14
Busy Station Camp-on ......................................................................14
Calling Your System Operator ..........................................................15
CALL PROCESSING
Holding Calls................................................................................16–17
Transferring Calls ........................................................................17–18
Transfer with Camp-On......................................................................18
Transfer to Voice Mail ........................................................................18
Call Waiting ........................................................................................18
Conference Calls ..............................................................................19
Forwarding Calls ..........................................................................19–22
Call Pickup ........................................................................................22
My Group Pickup ..............................................................................23
NETWORK FORWARDING
Call Forward Unconditional ..............................................................24
Call Forward Busy ............................................................................24
Call Forward No Response ..............................................................24
DIALING FEATURES
Speed Dialing ....................................................................................25
Programming Personal Speed Dial Numbers ............................25–26
One Touch Speed Dialing ................................................................26
Last Number Redial ..........................................................................26
Save Number with Redial ..................................................................27
Chain Dialing ....................................................................................27
Automatic Redial/Retry ......................................................................27
Pulse to Tone Changeover ................................................................27
PAGING AND MESSAGING
Making an Internal Page....................................................................28
Making an External Page ..................................................................28
All Page ..............................................................................................28
Meet Me Page....................................................................................29
Call Park and Page ............................................................................29
Messages—Set and Cancel ........................................................30–31
Returning Messages..........................................................................30
Programmed Messages ....................................................................31
CONVENIENCE FEATURES
Do Not Disturb ..................................................................................32
One Time DND ..................................................................................32
Mute ..................................................................................................32
Background Music ............................................................................32
Appointment Reminder/Alarm Clock ................................................33
Door Phone Calls ..............................................................................33
Executive/Secretary Hotline ..............................................................34
Group Listening ................................................................................34
Locking Your Keyset ..........................................................................35
Off-Hook Voice Announce ..........................................................35–36
OHVA Block ......................................................................................36
OHVA Reject ......................................................................................36
In Group/Out of Group ......................................................................36
CUSTOMIZING YOUR KEYSET
AME PASSWORD ..............................................................................38
Select Ring Tone................................................................................38
Change Your Passcode ....................................................................38
Set Answer Mode ..............................................................................38
Automatic Hold ..................................................................................39
Headset Operation ............................................................................39
Hot Keypad ........................................................................................39
Key Confirmation Tone ......................................................................40
Rejoining a Page ..............................................................................40
Ring Preference ................................................................................40
DISPLAY FEATURES
Interactive Display Keys ....................................................................41
Directory Information ...................................................................... 41
Call Log..............................................................................................42
Dial by Name ....................................................................................42
Call Progress Displays ......................................................................42
Display Number Dialed......................................................................42
Call Duration Timer............................................................................43
Auto Timer..........................................................................................43
Timer Function ..................................................................................43
Viewing Message Indications............................................................43
Alarm Reminder Messages ........................................................44–45
Personal Speed Dial Names ............................................................45
Station Names ..................................................................................45
Managing Key Assignments ........................................................45–46
LCR with Clear ..................................................................................46
Caller ID .......................................................................................47–51
ANI ...............................................................................................48–51
CLI ...............................................................................................48–51
ADD-ON MODULE
32 Button Module with Keyset ..........................................................52
64 Button Module with Keyset ........................................................ 52
SVMi-4 / SVMi-8 ...................................................................53
SVMi-4 Flow Chart ......................................................................54
Accessing your Mailbox ....................................................................55
SVMi-8 Telephone Keypad Interface ..........................................56–57
Getting Started ..................................................................................58
Listen to your Messages .................................................................58
Subscriber Main Menu ......................................................................58
Listening to Old or New Messages ...................................................59
Group New or Old Messages ...........................................................60
Record and Send a Message ..........................................................60
Access Manager ...............................................................................61
Personal Greetings ...........................................................................63
Mailbox Administration .....................................................................65
Message Broadcast .......................................................................67
Personal Services .............................................................................68
Personal Administration Settings ......................................................69
Keyset User Features .....................................................................70
Shortcuts ..........................................................................................71
Interactive Displays ...........................................................................72
PERSONAL SPEED DIAL NUMBERS
........73–74
ABOUT THIS BOOK
Your keyset is the most visible part of your telephone system. No matter what
model keyset you are using, with or without a display, telephone calls are
handled the same way. The LCD 12B and LCD 24B keysets have a few additional conveniences that are not available to STD 24B, Basic 12B and 7B
keyset users. These are noted throughout this guide.
Please take the time to study this guide and to become familiar with the operation of your keyset. Keep this guide handy. You may need to look up instructions for infrequently used features.
Learning to use your keyset correctly will make everyday telephone communications a breeze.
This book is written based on the factory default settings for the feature
access codes. Sometimes, due to programming requirements, these codes
may be changed. If you find that a feature code does not work as described
in this book, please contact your installation and service company to determine the correct code.
1
THINGS YOU SHOULD KNOW
USER ORIENTATION
DCS telephones are called “keysets.” They contain buttons or “keys” that
are used to access or activate the many features of your office phone system. The keys with paper designation strips are programmable keys. This
means they can be programmed for a specific function on your keyset and
that same button can be something different on another keyset. See the system manager to get your most frequently used features assigned to your
programmable keys. When changes are made, be sure that your programmable keys are relabeled properly.
Lines from the telephone company are “C.O. lines.” Calls on these lines are
referred to as “outside calls.” Your system can have individual C.O. line keys
or lines may be assigned to groups. When they are in a group, you access
a line by dialing an access code or pressing a route button. For example, dial
9 or press a “LOCAL” key to get a local outside line. If Least Cost Routing is
used, pressing the “LCR” key will automatically select a preprogrammed
C.O. line according to what digits are dialed. Each line in the system is numbered, beginning with 701, then 702, 703, etc.
Direct Station Selection (DSS) keys are programmed to ring specific stations. You can press a DSS key instead of dialing the extension number. A
DSS key lights red when that station is busy (Busy Lamp Indication).
DCS keysets provide distinctive ring patterns:
•
•
•
Outside calls have a single ring tone repeated.
Internal calls have a double ring tone repeated.
Door phone calls and alarm/appointment reminders have a triple ring
tone repeated.
CALL INDICATIONS
The keys on your phone have light emitting diodes (LEDs). These are tri-colored LEDs that light green, red or amber (green and red together).
Intercom calls, also called internal calls, always appear on your CALL buttons. They will always light green. You can have up to eight CALL buttons,
but at least two are recommended.
Outside calls appear on individual line keys if they are assigned. When an
individual line is not assigned to its own key, it will appear on a CALL button.
2
Your outside calls will light green on your keyset and red on other keysets.
You never lose sight of your calls while they are on hold. They stay right
where you put them and are identified with a green flashing light if the key
has a tri-colored LED.
Some simple rules to remember:
•
•
•
•
•
•
•
•
Any steady LED indicates the line or feature is in use.
A fast flashing green LED indicates a new call ringing in.
A slow flashing green or red LED indicates a call is on hold.
A slow flashing amber LED indicates a recall to your keyset.
A steady red LED on the HOLD key indicates the keyset is locked.
A steady red LED on the TRSF key indicates the keyset is Forward All.
A steady red LED on the ANS/RLS key indicates the keyset is in Headset
mode.
A flashing red LED on the ANS/RLS key indicates the keyset is in DND
mode.
SPEAKERPHONE
Pressing the ANS/RLS or the MONITOR key will answer or release a call on
the speakerphone. Switching from the handset to the speakerphone is easy.
Press the SPK key and hang up the handset.
Note: The 7B phone is not a speaker phone. If you are using a 7B phone,
you must lift the handset in order to speak to the other party.
VOLUME CONTROLS
DCS keysets use the UP and DOWN keys to adjust the ringer volume while
the keyset is ringing, the speaker volume while the speakerphone is in use
and the handset volume while you are listening. These three levels will be
stored in memory until changed. If background music is turned on at your
keyset, the volume keys will also control the level of music. The volume of
pages heard through the speaker of a keyset can be adjusted during a page
announcement by using the volume keys. There are 16 levels for each volume setting. The volume of off-hook ring is controlled by a user-programmable setting.
FEATURE ACCESS CODES
This user guide is written based on the default access code for using system
features. If the system numbering plan has been changed some of the
access codes may not be correct. Your installing company can inform you
of the correct codes.
3
SYSTEM TONES
LCD 24B KEYSET LAYOUT
The system provides several tones to assist you. Some of these tones are
already familiar to you.
LABELING PROGRAMMABLE KEYS
Intercom Dial Tone—A steady tone that indicates you can begin dialing.
DIAL TONE
CONTINUOUS
Ringback Tone—Indicates the station you dialed is ringing.
Insert the end of a paper clip into the notch of the clear cover.
Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and
cover.
32 CHARACTER DISPLAY Two
lines with 16 characters each.
RINGBACK TONE—1000 ms ON/3000 ms OFF
SOFT KEYS Used to
activate features via
the display.
CONTINUOUS
SCROLL KEY Used to
scroll through displays.
16 PROGRAMMABLE
KEYS WITH TRICOLORED LIGHTS
Used for CALL buttons,
intercom calls, outside
lines and many other
system features.
Busy Tone—Indicates the station you dialed is busy.
BUSY TONE—500 ms ON/500 ms OFF
CONTINUOUS
SCROLL
DND/No More Calls Tone—Fast busy tone indicates the station you
dialed is in the Do Not Disturb mode or cannot receive any more calls.
DND/NO MORE CALLS TONE—250 ms ON/250 ms OFF
FOR TEN SECOND
Transfer/Conference Tone—Indicates your call is being held and you
can dial another party.
VOL
SPK
TRANSFER/CONF TONE—100 ms ON/100 ms OFF
CONTINUOUS
CONFIRMATION TONE—50 ms ON/50 ms OFF
FOR ONE SECOND
(programmable)
ANS/
RLS
SPEAKER For handsfree
operation and ringing.
ANSWER/RELEASE KEY
Error Tone—A distinctive two level beeping tone indicates you have
done something incorrectly. Try again.
2 ABC
3 DEF
4 GHI
5 JKL
6 MNO
7 PRS
8 TUV
9 WXY
HOLD
TRSF
Confirmation Tone—Very short beeps followed by dial tone indicate you
have correctly set or canceled a system feature.
1
TRANSFER KEY
HOLD KEY
0OPER
PULLOUT
DIRECTORY TRAY
8 PROGRAMMABLE
KEYS WITH RED
LIGHTS Used to call
stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other
system features.
VOLUME CONTROL
KEYS Used to set independent levels for handset,
speaker, background music, ring and
page volumes.
MICROPHONE For
handsfree operation.
SPEAKER KEY Used to switch
call to speakerphone.
ERROR TONE—50 ms of tone 1/50 ms of tone 2
FOR THREE SECO
4
5
LCD 12B KEYSET LAYOUT
STD 24B KEYSET LAYOUT
LABELING PROGRAMMABLE KEYS
LABELING PROGRAMMABLE KEYS
Insert the end of a paper clip into the notch of the clear cover.
Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and
cover.
Insert the end of a paper clip into the notch of the clear cover.
Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and
cover.
32 CHARACTER DISPLAY Two
lines with 16 characters each.
SOFT KEYS Used to
activate features via
the display.
16 PROGRAMMABLE
KEYS WITH TRICOLORED LIGHTS Used
for CALL buttons, intercom calls, outside lines
and many other system
features.
SCROLL KEY Used to
scroll through displays.
6 PROGRAMMABLE
KEYS WITH TRICOLORED LIGHTS
Used for CALL buttons,
intercom calls, outside
lines and many other
system features.
DIGITAL
COMMUNICATION
SYSTEM
8 PROGRAMMABLE
KEYS WITH RED
LIGHTS Used to call stations directly, to indicate
busy conditions of other
stations, for One Touch
dialing and many other
system features.
SCROLL
VOL
SPK
1
2 ABC
3 DEF
4 GHI
5 JKL
6 MNO
7 PRS
8 TUV
9 WXY
HOLD
TRSF
ANS/
RLS
SPEAKER For handsfree
operation and ringing.
ANSWER/RELEASE KEY
TRANSFER KEY
HOLD KEY
6
0OPER
PULLOUT
DIRECTORY TRAY
6 PROGRAMMABLE
KEYS WITH RED
LIGHTS Used to call
stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other
system features.
VOL
SPK
MICROPHONE For
handsfree operation.
2 ABC
3 DEF
4 GHI
5 JKL
6 MNO
7 PRS
8 TUV
9 WXY
HOLD
TRSF
VOLUME CONTROL
KEYS Used to set independent levels for handset,
speaker, background music, ring and
page volumes.
1
0OPER
ANS/
RLS
ANSWER/
RELEASE KEY
SPEAKER For handsfree
operation and ringing.
PULLOUT
DIRECTORY TRAY
MICROPHONE For
handsfree operation.
VOLUME CONTROL
KEYS Used to set independent levels for handset,
speaker, background music, ring and
page volumes.
SPEAKER KEY Used
to switch call to
speakerphone.
HOLD KEY
TRANSFER KEY
SPEAKER KEY Used to switch
call to speakerphone.
7
BASIC 12B KEYSET LAYOUT
7B KEYSET LAYOUT
LABELING PROGRAMMABLE KEYS
LABELING PROGRAMMABLE KEYS
Insert the end of a paper clip into the notch of the clear cover.
Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and
cover.
Insert the end of a paper clip into the notch of the clear cover.
Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and
cover.
DIGITAL
COMMUNICATION
SYSTEM
VOL
SPK
1
2 ABC
3 DEF
4 GHI
5 JKL
6 MNO
7 PRS
8 TUV
9 WXY
HOLD
TRSF
3 PROGRAMMABLE
KEYS WITH TRICOLORED LIGHTS
(1, 2, 3) Used for CALL
buttons, intercom
calls, outside
lines
and many other system features.
6 PROGRAMMABLE
KEYS WITH TRICOLORED LIGHTS Used
for CALL buttons,
intercom calls, outside
lines and many other
system features.
0OPER
ANS/
RLS
6 PROGRAMMABLE
KEYS WITH RED LIGHTS
Used to call stations
directly, to indicate busy
conditions of other
stations, for One Touch
dialing and many other
system features.
CALL 1
3
4
5
PULLOUT
DIRECTORY
TRAY
6
HOLD
7
VOLUME CONTROL
KEYS Used to set
independent levels for
handset,
s p e a k e r,
background music, ring
and page volumes.
VOLUME
MONITOR
1
2 ABC
3 DEF
4 GHI
5 JKL
6 MNO
7 PRS
8 TUV
9 WXY
HOLD KEY
ANSWER/RELEASE KEY
8
FLASH
2
TRANSFER
SPEAKER KEY Used to
switch call to speakerphone.
SPEAKER
For handsfree operation and
ringing.
CALL 2
1
0OPER
TRANSFER KEY
MICROPHONE
For handsfree operation.
TRANSFER KEY
SPEAKER For handsfree
operation and ringing.
4 PROGRAMMABLE
KEYS WITH RED
LIGHTS (4, 5, 6, 7)
Used to call stations
directly, to indicate
busy conditions of
other stations, for One
Touch dialing and
many other system features.
HOLD KEY
MONITOR KEY
VOLUME CONTROL
KEYS Used to set independent levels for
handset,
speaker,
background
music,
ring and page volumes.
PULLOUT
DIRECTORY TRAY
9
OUTSIDE CALLS
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPK or the MONITOR key if you are using a 7B phone
before dialing.
MAKING AN OUTSIDE CALL
RECALL DIAL TONE
•
Press the NEW button to disconnect your existing call, wait for dial tone and
then make a new call on the same line.
•
•
Lift the handset and press an idle outside line button, line group button
or dial a line access code to receive dial tone—OR—to use the speakerphone, press an idle outside line button, line group button or dial a line
access code to receive dial tone through the speaker—OR—press SPK
or the MONITOR key if you are using a 7B phone, receive intercom dial
tone and dial a line access code.
Dial the telephone number.
Finish the call by replacing the handset or pressing the ANS/RLS key.
NOTE: You will receive No More Calls tone when you attempt to make a call
and there is no key available for that line.
•
•
•
If Least Cost Routing is enabled on your phone system, this button may
be labeled LCR or accessed by dialing an access code (usually 9).
If your system is programmed to require an authorization code before
making a call, dial 4 plus a valid code before selecting a C.O. line.
If your system is programmed to require an account code before making a call, press the ACCT button or dial 47 plus a valid code, press the
ACCT button again and then select a C.O. line.
For more information on authorization and account codes, see your system
administrator.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPK or the MONITOR key if you are using a 7B phone
before dialing.
ANSWERING AN OUTSIDE CALL
•
Lift the handset and you are automatically connected to the ringing call.
See Ring Preference under Customizing Your Keyset—OR—press the
ANS/RLS key to automatically answer on the speakerphone.
NOTE: If a call is flashing at your keyset but not ringing, you must press the
flashing button to answer.
UNIVERSAL ANSWER
Outside lines may be programmed to ring a general alerting device. To
answer calls ringing this device, dial 67 or press the UA key. This device can
operate in any one of the six different ring plans.
10
NOTE: If this button does not appear on your keyset, the FLASH key may
be programmed to recall dial tone.
SENDING A FLASH
While on an outside call, press the FLASH key to send a flash to the telephone company. This is required for some custom calling features or CENTREX use.
NOTE: Flash is not available on an ISDN circuit.
BUSY LINE QUEUING WITH CALLBACK
If you receive a busy signal when you are selecting an outside line, this
means that the line or group of lines is busy.
•
•
•
Press the CBK key, if programmed, or dial 44. You will hear confirmation
tone.
When the line becomes free, the system will call you back.
Lift the handset or press the ANS/RLS key to answer, wait for dial tone
and dial the telephone number or speed dial number again.
NOTES:
1. A callback will be canceled if not answered within 30 seconds. If you
have set a callback, your CBK key will light.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPK or MONITOR key if you are using a 7B phone
before dialing.
CANCELING CALLBACK
A callback will be canceled if not answered within 30 seconds. If you have
set a callback, your CBK key will light.
Your phone may have a maximum of five callbacks to lines and/or stations
set at a time. To cancel a callback:
•
Press the CBK key, if programmed, or dial 44. You will hear confirmation
tone.
11
•
While you are listening to confirmation tone, press the HOLD key. This
will cancel the oldest set callback.
NOTES:
1. If the hot keypad feature is turned off, you must first lift the handset or
press the SPK or the MONITOR key if you are using a 7B phone before
dialing.
INTERCOM CALLS
CALLING OTHER STATIONS
•
•
•
Dial the extension number or group number.
Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the station you called is set for Voice Announce or Auto
Answer. Begin speaking immediately after the tone.
Finish the call by replacing the handset or pressing the ANS/RLS or the
MONITOR key if you are using a 7B phone.
NOTES:
1. If you have a DSS key assigned to an extension or station group, you
may press this key instead of dialing the number. If you are using a 7
Button Set you must pick up the handset to speak to the calling party.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPK or the MONITOR key if you are using a 7B phone
before you begin dialing.
ANSWERING INTERCOM CALLS
•
•
When your keyset rings, simply lift the handset—OR—press the
ANS/RLS key to be connected to the calling station. If you are using a
7B phone you must pick up the handset to speak to the calling party.
Finish the call by replacing the handset or pressing the ANS/RLS or the
MONITOR key if you are using a 7B phone.
See Ring Preference under Customizing Your Keyset.
VOICE ANNOUNCE MODE
(INTERCOM CALLS ONLY)
When another station calls you, your keyset will sound a brief attention tone
and you will hear the caller’s announcement.
•
•
12
Press ANS/RLS to turn on the microphone and speak handsfree—OR—
lift the handset to reply.
To finish the call, replace the handset or press the ANS/RLS key.
13
AUTO ANSWER MODE
(INTERCOM CALLS ONLY)
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPK or MONITOR key if you are using a 7B phone
before dialing.
When another station calls you, your keyset will sound a brief attention tone
and then automatically answer the call.
CALLING YOUR SYSTEM OPERATOR
•
•
•
•
Your microphone and speaker are turned on and you can speak handsfree. For privacy, use the handset. If you are using a 7B phone you must
pick up the handset to speak to the calling party.
To finish the call, replace the handset or press the ANS/RLS or the
MONITOR key if you are using a 7B phone.
BUSY STATION CALLBACK
Dial 0 to call your system operator or group of operators.
If you want to call a specific operator, dial that person’s extension number.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPK or MONITOR key if you are using a 7B phone
before you begin dialing.
When you call another station and receive a busy signal:
•
•
•
Press the CBK key, if programmed, or dial 44.
When the busy station becomes free, your keyset will ring.
Lift the handset or press ANS/RLS to call the now idle station.
NOTES:
1. A callback will be canceled if not answered within 30 seconds. If you
have set a callback, your CBK key will light.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPK or the MONITOR key if you are using a 7B phone
before dialing.
BUSY STATION CAMP-ON
When you call another station and receive a busy signal but you do not want
to wait for a callback:
MANUAL CAMP-ON
•
•
•
•
Press the CAMP key or dial 45.
The called station will receive off-hook ring tone repeated every few seconds and its first available CALL button will flash green to indicate your
call is waiting.
Wait for the called party to answer.
The called station must release its first call or place it on hold before
answering your camp-on.
NOTES:
1. If you receive No More Calls tone, that station has no available key to
accept your call. Hang up or leave a message.
14
15
CALL PROCESSING
SYSTEM HOLD
•
•
When you are connected to any call, press HOLD. The call will flash
green at your keyset. If this call appears on a line key at other keysets,
it will flash red at those keysets.
To take the caller off hold, press that key and the green flashing light will
go steady green again. Resume the conversation.
NOTE: While on a call, pressing a line key, route key or flashing CALL button will automatically put your first call on hold and connect you to the new
call. See Automatic Hold under Customizing Your Keyset.
EXCLUSIVE HOLD
To place an outside call on hold at your phone so that other users cannot get it:
•
•
Press the HOLD button twice. The call will flash green on your keyset
and this line will show a steady red light on other keysets.
To retrieve the call, press the flashing green line button or press the
HOLD button a third time.
NOTE: Intercom calls will always be placed on exclusive hold.
REMOTE HOLD
When you wish to place a call on hold at another station. Press TRSF and a
dial the station number (or press the appropriate DSS key). Press the HOLD
key. This will place the call on system hold on an available CALL button or
Line Key at the remote station and return you to dial tone.
NOTES:
1. If the destination station does not have any free CALL buttons or line
keys you will hear No More Calls tone and must return to the other party
by pressing the TRSF key (or the RETURN soft key in the display).
2. Intercom calls cannot be remote held.
•
CONSULTATION HOLD
When you are talking on an outside line and it is necessary to consult with
another extension:
•
•
•
•
•
16
When your phone rings, lift the handset or press the ANS/RLS key to answer the recall. If you are using a 7B phone you must use the handset
to talk to the calling party.
Press the TRSF key; you will receive transfer dial tone. Your call is
placed on transfer hold.
Dial the extension number.
Consult with the internal party.
Press TRSF to return to the outside party or hang up to transfer the call.
NOTE: Repeatedly pressing the TRSF key will toggle between the outside
party and internal extension. If necessary you may disconnect either one of
the parties by pressing the DROP button.
RETRIEVING CALLS HELD AT
ANOTHER STATION
When a line is on hold and it appears on your keyset, press the line button
with the red flashing light.
When a line is on hold and it does not appear on your keyset, dial 12 plus
the line number or the extension number of the station that placed the call
on hold.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPK key before you begin dialing.
TRANSFERRING CALLS
Transfer is used to send any call to another extension in one of two ways.
You can do a screened transfer by informing the other extension who is calling or you can do a blind transfer without notification.
•
HOLD RECALL
If you leave a call on hold longer than the hold timer, it will recall your station. The button that the call appears on will have a slow flashing amber light.
If you do not answer this recall within a pre-programmed period of time,
it will go to the system operator.
•
While on a call, press the TRSF key and dial an extension number or
group number. Your call is automatically put on transfer hold. OR
Press a DSS key or station group key. Your call is automatically put on
transfer hold.
Hang up when you hear ringing (this is an unscreened or blind transfer).
OR
Wait for the called party to answer and advise him/her of the call and
hang up. If the transfer is refused, you will be reconnected to the outside
line when the called station hangs up or you can press TRSF to return
17
to the outside party. If you wish to send the call to another extension
without waiting for the first station to hang up, simply press another DSS
button. OR
Press the CALL button or C.O. line key to return to the outside party and
begin the transfer process again.
When you are transferring a call to a keyset set for Voice Announce or Auto
Answer, the transferred call will always ring.
NOTES:
1. After the inside party answers, you may alternate back and forth
between the parties by pressing the TRSF key.
2. If you receive No More Calls tone, that station has no key available to receive another call. Press TRSF to return to the other party.
3. You cannot transfer an Intercom call by pressing a DSS key. You must
press the TRSF key and dial the destination extension number.
TRANSFER WITH CAMP-ON
When you are transferring a call to another station and you receive a busy
signal, you may camp the call on to this station. Simply hang up when you
hear the busy signal. The called party will be alerted that a call is waiting for
them.
NOTE: If you receive No More Calls tone, that station has no key available
to receive another call. Press TRSF to return to the outside caller.
TRANSFER TO VOICE MAIL
This feature is used to send a call directly to a voice mailbox. Your keyset
must have a correctly programmed VT key to accomplish this. To transfer a
call directly to a voice mailbox:
•
•
While on a call, press the VT key and dial the mailbox number.
Hang up when dialing is completed.
CALL WAITING
If an outside call has been camped-on to your phone or another station has
camped-on to you:
•
•
18
Your keyset will ring and the call that is waiting for you (camped-on) will
flash green.
Press the flashing button to answer; your other call will go on hold automatically if your station has the Automatic Hold feature set. If not, you
must press HOLD and then the flashing button. OR
Finish the first call and hang up; the waiting call will ring.
•
Lift the handset or press the ANS/RLS key to answer.
NOTE: Intercom calls will not go on Automatic Hold.
CONFERENCE CALLS
You may conference up to five parties (you and four others) in any combination of outside lines and internal stations in any order.
•
•
•
•
While engaged in a conversation, press the CONF key and receive conference tone.
Make another call, either intercom or outside, press the CONF key and
receive conference tone.
Make another call or press the CONF key to join all parties.
Repeat the last step until all parties are added.
NOTE: When attempting to add another party to the conference and you are
not able to reach the desired person, hang up. Simply press the CONF key
again to return to your previous conversation.
To drop a party from your conference call:
•
•
Press CONF and dial the extension or line number that is to be dropped.
Press CONF again to reestablish the conference.
NOTE: To leave the conference, hang up. Control is passed to the next internal station. If there are no internal stations and you wish to leave outside
lines connected together in a trunk to trunk conference, press the CONF key
plus the CALL button that the call appears on or follow the instructions to
drop a party and use your extension number. When they hang up, the lines
will release automatically. Press CONF to rejoin a trunk to trunk conference.
FORWARDING CALLS
You may forward your calls to another station, group of stations or an external telephone number. Program a destination for the type of forwarding you
want as detailed below. If you have FWD ALL, FWD BUSY and FWD NO
ANSWER keys, press one to turn that forward feature on. A steady red light
reminds you what forward condition is activated.
You can clear all call forward conditions set at your station by lifting the handset and dialing 600.
19
To forward all your calls under any condition to another station:
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPK or the MONITOR key if you are using a 7B button
phone before you begin dialing.
•
•
FORWARD FOLLOW ME
FORWARD ALL CALLS
Dial 601 plus the extension or group number.
Receive confirmation tone and hang up.
NOTES:
1. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPK key before you begin dialing.
2. The station that receives a Forwarded All call can transfer the call to the
forwarded station. This is useful when you are expecting an important
call but you do not wish to be disturbed by other calls.
3. When a station user places his/her keyset in Forward All mode and
he/she does not have a FORWARD ALL key, the TRSF key will light to
indicate Forward All has been set and calls to this station have been
transferred elsewhere.
FORWARD BUSY
To forward calls to another station when you are on the phone:
•
•
Dial 602 plus the extension or group number.
Receive confirmation tone and hang up.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press SPK before you begin dialing.
FORWARD NO ANSWER
To forward calls to another station when you do not answer:
•
•
Dial 603 plus the extension or group number.
Receive confirmation tone and hang up.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPK key before you begin dialing.
FORWARD BUSY/NO ANSWER
If you have both a Forward on Busy destination and a Forward No Answer
destination programmed, you may set both of these at the same time:
•
•
20
When you want all calls to your extension forwarded to the extension where
you are now:
•
•
Dial 605 plus your extension number.
Receive confirmation tone and hang up.
If you want a specific extension's calls forwarded to your phone (Remote Call
Forward):
•
•
Dial 605 plus the desired extension number.
Receive confirmation tone and hang up.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPK key before you begin dialing.
FORWARD TO AN EXTERNAL NUMBER
To forward outside calls to a number outside of your business, you must
have a FWD EXTERNAL button on your keyset.
•
•
•
•
•
While on-hook, press TRSF and then dial 102.
Dial 6.
Dial the outside line access code followed by the telephone number that
you want.
Press TRSF to store.
Press FWD EXTERNAL to turn the feature on and press it again to turn
the feature off.
NOTES:
1. External Call Forward will cancel all other call forwarding instructions.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPK or MONITOR key if you are using a 7B phone
before you begin dialing.
3. Intercom calls to your station may be forwarded to an external number
outside your business, if your installation company has enabled this feature.
Dial 604.
Receive confirmation tone and hang up.
21
FORWARD DND
MY GROUP PICKUP
To forward your phone when you activate DND.
If desired, a new access code can be assigned to pickup ringing calls in the
same pickup group as you are in. Like “66” above except you do not need
to dial the desired group number. See your installation company for the
assigned access code. MY GROUP PICKUP: __________________.
•
•
Dial 607 plus the extension number or group number.
Receive confirmation tone and hang up.
NOTE:
1. If the Hot Keypad feature has been turned off you must first lift the handset or press the SPK key before you begin dialing.
CALL FORWARD OPTIONS
A display keyset may review or change call forward options and destinations. Call forward access can be done via the keypad or by accessing the
keyset display features. To review or change call forward options:
•
•
•
•
•
Press TRSF 102.
Dial 0-6 to select the forward type (e.g., 1) OR
Press UP or DOWN to select the forward type
Press the right soft key to move the cursor
Dial the destination number (e.g., 202) OR
Press UP or DOWN to select the destination
Press the right soft key to move the cursor
Dial 1 to set OR
Press UP or DOWN to select YES or NO
Press TRSF to store and exit
STATION CALL PICKUP
To pick up (answer) a call ringing at another station, lift the handset and dial
65 plus the extension number of the ringing phone.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPK or MONITOR key before you begin dialing.
GROUP CALL PICKUP
To pick up (answer) a call ringing in any pickup group, lift the handset and
dial 66 plus the desired group number 01–20 or press the flashing GROUP
PICKUP key if available.
NOTES:
1. A group pickup key can have an extender for a specific pickup group.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPK or the MONITOR key if you are using a 7B phone
before dialing the access code.
22
23
DIALING FEATURES
NETWORK FORWARDING
If you system is equipped with the iDCS 100 Enhanced Software, and your
system is networked with another system, there are 3 types of forwarding
that must be used when you want to forward calls to a station that is located in another system on your network. These forwarding types are
described below.
SPEED DIALING
CALL FORWARD UNCONDITIONAL
•
•
•
To forward all your calls to a station in another system on your network:
• Lift the handset and dial 608 plus the extension or group number.
• Receive confirmation tone and hang up.
—OR—
To cancel Call Forward Unconditional, lift the handset and dial 600—
dial another forward code, e.g., 604.
CALL FORWARD BUSY
To forward calls to a station in another system on your network when you
are on the phone:
• Lift the handset and dial 609 plus the extension or group number.
• Receive confirmation tone and hang up.
—OR—dial anothTo cancel Call Forward Busy, lift the handset and dial 600—
er forward code, e.g., 604.
CALL FORWARD NO RESPONSE
To forward calls to a station in another system on your network when you do
not answer:
You can dial a preprogrammed telephone number stored in the system-wide
speed dial list of numbers 500–999 or from your personal list of numbers
00–49:
With the handset on-hook, press the SPD key or dial 16.
Dial the desired speed dial number.
The telephone number is automatically dialed for you.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPK or MONITOR key before you begin dialing.
PROGRAMMING PERSONAL SPEED
DIAL NUMBERS
You can program frequently dialed telephone numbers in a personal speed
dial list. A station may be assigned up to fifty numbers, 00–49. See your system administrator to determine the amount assigned to your station.
•
•
•
•
•
While on-hook, press TRSF and then dial 105.
Dial a speed dial number (00–49).
Dial a line or line group access code.
Dial the telephone number to be stored (24 digits maximum). It can include #, 4, FLASH and PAUSE.
Press TRSF to store the number.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPK or MONITOR key if you are using a 7B before you
begin dialing.
• Lift the handset and dial 60* plus the extension or group number.
• Receive confirmation tone and hang up.
—OR—
To cancel Call Forward No Response, lift the handset and dial 600—
dial another forward code, e.g., 604.
12 BUTTON KEYSET
PROGRAMMABLE KEYS LAYOUT
A
24
B
C
D
E
F
24 BUTTON KEYSET
PROGRAMMABLE KEYS LAYOUT
A
B
C
D
E
F
25
For the purposes of programming speed dial numbers, the programmable
keys are known as A, B, C, D, E and F and are defined below.
•
•
•
•
•
•
•
The A key is not used.
The B key inserts a flash.
The C key inserts a pause.
The D key is used for pulse to tone conversion. If your system uses
rotary (or pulse) dialing C.O. lines, pressing D while entering a speed
dial number causes all subsequent digits to be sent as DTMF tones.
The E key is used to hide digits. Display keyset users may want to hide
some speed dial numbers so that they will not show in the display. When
you are entering a telephone number, press E. All subsequent digits will
be hidden. Press E again to begin displaying digits.
The F key is used to enter a name. See Personal Speed Dial Names
under Display Features.
Use the HOLD key to clear a speed dial number.
SAVE NUMBER WITH REDIAL
To save the number you just dialed for later use, press the SNR key before
hanging up.
To redial this saved number at any time, press the SNR key or dial 17. The
same line will be selected for you.
NOTES:
1. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPK or MONITOR key if you are using 7B phone before
you begin dialing.
2. The saved telephone number is stored in memory until you save another number.
3. Redial does not apply to intercom calls.
CHAIN DIALING
ONE TOUCH SPEED DIALING
You may manually dial additional digits following a speed dial number or
chain as many speed dial numbers together as required:
You may assign any speed dial number to an already existing One Touch
Speed Dial button for quick and easy dialing of frequently used numbers.
•
•
•
•
•
While on-hook, press TRSF and then dial 107.
Press a One Touch Speed Dial button.
Dial the speed dial number (00–49 or 500–999) that you want assigned
to this button.
Press TRSF to store your selection.
To call this telephone number, just press the One Touch Speed Dial button.
AUTOMATIC REDIAL/RETRY
When you are making an outside call and you receive a busy signal, the system can automatically redial the number for you. It will automatically redial
at a pre-programmed interval for up to 15 attempts.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPK or MONITOR key if you are using a 7B phone
before you begin dialing.
•
•
LAST NUMBER REDIAL
•
To redial the last telephone number you dialed, press the LNR key or dial 19.
NOTES:
1. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPK or MONITOR key before you begin dialing.
2. Redial does not apply to intercom calls.
After the first speed number is dialed, press SPD again and dial another speed number OR manually dial additional digits following a speed
dial number.
When you hear a busy signal, press the RETRY button.
The system will reserve the line and automatically redial the same number for you. You will hear the call being made through the keyset speaker. The microphone is muted.
When the called party answers, lift the handset or press the flashing
SPK to begin speaking.
NOTES:
1. If you make another call, auto-redial is canceled.
2. To cancel a retry, lift and replace the handset.
PULSE TO TONE CHANGEOVER
When making an outside call on a dial pulse line, press #. All digits dialed
after the # with be sent as tones.
26
27
PAGING AND MESSAGING
MAKING AN INTERNAL PAGE
To make an announcement through the keyset speakers:
•
•
•
•
Lift the handset.
Press the PAGE key or dial 55.
Dial the desired zone number 0, 1, 2, 3 or 4.
After the attention tone, make your announcement.
NOTE: If you have a dedicated page zone key, it is not necessary to press
PAGE and dial a zone number.
MEET ME PAGE
•
•
•
•
•
•
•
Lift the handset.
Press the Meet Me Page (MMPG) key or dial 54.
Dial the desired zone number.
After the attention tone, instruct the paged person to dial 56.
Press WAIT or TRSF.
Remain off-hook until the person dials 56 from any phone.
The paged person will be automatically connected with you.
CALL PARK AND PAGE
When you have an outside call for someone who is not at his/her desk, you
can park the call prior to paging. The iDCS 100 offers two different methods:
MANUAL PARK ORBITS
MAKING AN EXTERNAL PAGE
To make an announcement through the external paging speakers:
•
•
•
•
Lift the handset.
Press the PAGE key or dial 55.
Dial the desired zone number 5, 6, 7 or 8.
OR
Dial 9 to page all external zones.
After the attention tone, make your announcement.
NOTE: If you have a dedicated page zone key, it is not necessary to press
PAGE and dial a zone number.
ALL PAGE
To page all designated keysets and external speakers at the same time:
•
•
•
•
Lift the handset.
Press the PAGE key or dial 55.
Dial 4 or press the ALL PAGE key.
After the attention tone, make your announcement.
NOTE: The LED on the PAGE key will only light when an All Page is in
progress.
•
•
•
•
•
To retrieve a parked call from orbit:
• Press the PARK button and dial the announced orbit number (0-9).
• You will be connected to the parked call.
NOTES:
1. You must have a PARK button or park access code to retrieve and place
calls in park orbits.
2. If the parked call is not retrieved within a pre-programmed period of time,
it will recall your keyset and have a slow flashing amber light. You cannot park and page intercom calls.
3. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPK key before you begin dialing.
AUTOMATIC PARK WITH PAGE KEY
•
•
•
28
While in conversation, press the PARK button.
Entered a desired orbit number (0-9), if the orbit number is busy dial
another orbit number. Display users can press 4 to automatically place
the call in any available orbit number and see the number in the display.
Remember the selected orbit number.
Replace the handset when finished.
Lift the handset and make a page announcement as previously
described (example: “John Smith park two”).
While in conversation, press the PAGE button. The call is automatically
parked at your station.
Receive page tone and dial a desired page zone number.
Make announcement indicating your extension number or the line number. Hang up.
29
To retrieve an automatically parked call:
• Dial 10 plus the number that was announced. If you have a PAGPK key,
press it and dial the number that was announced. If you have a PARK
key, press it and dial the announced orbit number.
• You will be connected to the parked call.
NOTES:
1. If the call is not retrieved within a pre-programmed period of time, it will
recall your keyset and have a slow flashing amber light. You cannot park
and page intercom calls.
3. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPK key before you begin dialing.
SETTING A MESSAGE INDICATION
When you are calling another station and no one answers or you receive a
busy signal, you can leave a message indication:
NOTES:
1. Display keyset users can view message indications and return them in
any order. See Viewing Message Indications under Display Features.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPK or the MONITOR key if you using a 7B phone
before you begin dialing.
3. If a message has been left at your keyset by a keyset in Auto Answer,
you must manually cancel the message after it has been returned.
PROGRAMMED MESSAGES
When you will be away from your phone for any length of time, you can leave
a programmed station message. Display stations calling you will see this
message and be informed of your status or follow your instructions.
•
•
•
•
Press the MSG key or dial 43 and receive confirmation tone.
Hang up. The MSG key on the called station will light. Standard telephones receive special dial tone as a message indication or a lit message lamp, if the phone is equipped with one and they are connected to
a 16MWSLI card on the system.
NOTES:
1. A station can have up to five message indications.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPK key before you begin dialing.
CANCELING MESSAGES
•
Dial 48 plus any of the message codes (01–30) listed on the back of this
user guide.
To cancel any of these messages you might have selected, dial 48 plus
00.
Press TRSF to exit and store your selection.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPK key.
You can have multiple programmed message keys (PMSG) and each one
can have a different message code:
•
•
Press any programmed message (PMSG) button. The message is set
and the button will light red. Press the button again to turn off.
Pressing another programmed message (PMSG) button will turn the
previous one off and set a different programmed message.
To cancel a message indication that you left at another station, dial 42 plus
the extension number of the station at which you left a message.
To cancel all message indications left at your keyset, dial 42 plus your extension. Your MSG light will go out.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPK key before you begin dialing.
RETURNING MESSAGES
•
•
•
30
Press the MSG key or dial 43. The first station that left a message will be
called automatically. If that station does not answer, your MSG light will
stay on.
Repeat until all messages have been returned in the order received.
Your MSG light will turn off when all messages have been returned.
31
CONVENIENCE FEATURES
DO NOT DISTURB
Use this feature when you want to block calls to your keyset.
•
•
While on-hook, press the DND key or dial 401. The DND key lights
steady red to remind you of this mode.
To cancel DND, press the DND key again or dial 400. The DND light
turns off. You can make calls while in the DND mode.
APPOINTMENT REMINDER/ALARM
CLOCK
This feature works like an alarm clock. Use it to remind yourself of an appointment later in the day (TODAY ONLY) or as a daily reminder every day
(DAILY). You can set up to three alarms. Each one can be either a TODAY
ONLY or a DAILY alarm.
When the alarm rings, you will hear three short rings repeated three times.
Lift the handset to answer the alarm. If you do not, the alarm will alert you
two more times at five minute intervals.
NOTES:
1. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPK or MONITOR key.
2. If you place your keyset in DND mode and you do not have a DND key,
your ANS/RLS key will flash to indicate DND status.
To set alarms:
ONE TIME DND
•
•
•
If you are on a call and you do not wish to be interrupted while on that call,
you can press the DND key and place your station in Do Not Disturb. When
you hang up at the end of the call, DND will be automatically canceled and
your keyset will be able to receive new calls. This feature requires a DND
key.
MUTE
•
•
•
Press TRSF and then dial 112.
Dial the alarm number 1, 2 or 3.
Dial the time at which you want the alarm to sound. Enter the time as
HHMM (hours and minutes) using the 24 hour clock.
Dial 0 (NOT SET), 1 (TODAY ONLY) or 2 (DAILY) to select the alarm type.
Press TRSF to save.
Repeat for each alarm if needed.
To cancel individual alarms:
•
•
•
Press TRSF and then dial 112.
Dial alarm number 1, 2 or 3.
Press the HOLD key.
You can mute the handset transmitter or the microphone during any conversation:
NOTE: Display keysets can show a reminder message. See Alarm Reminder Messages under Display Features.
•
•
ANSWERING THE DOOR PHONE
Press the MUTE key. It will light red.
To resume speaking, press the MUTE button again. The light turns off.
BACKGROUND MUSIC
When a music source is supplied, you may listen to music through the
speaker in your keyset:
•
•
When you are programmed to receive calls from a door phone:
•
•
•
You will receive three short rings repeated.
Lift the handset or press ANS/RLS or the MONITOR key. You are connected to the door phone.
If an electric door lock release is installed, dial 13 to unlock the door.
While on-hook, press the HOLD button to hear music.
Press the HOLD button again to turn music off.
You can set the level of background music by using the VOL keys while listening to the music. This does not affect the speakerphone level.
32
33
CALLING THE DOOR PHONE/ROOM
MONITOR
You may call the door phone and listen to what may be happening outside
or in another room.
•
•
•
LOCKING YOUR KEYSET
You can lock your keyset to control misuse of your phone while you are
away. You can unlock it when you return. Your default station passcode is
1234.
0
UNLOCKED
1
LOCKED
OUT GOING
2
LOCKED
ALL CALLS
Make outsid e calls
YES
NO
ACCESS DENIED
NO
Receive outsid e calls
YES
YES
NO
Make intercom calls
YES
YES
NO
Receive intercom
calls
YES
YES
NO
Dial the extension number of the door phone.
You will be connected to the door phone and you can listen or have a
conversation.
If an electric door lock release is installed, dial 13 to unlock the door.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPK or the MONITOR key.
EXECUTIVE/SECRETARY HOT LINE
If programmed, an executive and a secretary can have a hot line between
them. When the executive station is in the DND mode, all of its calls will ring
the secretary station.
•
•
Either person can press the BOSS key to make a voice call to the other
station.
Using the hot line will override DND at the other station. This key will light
red when the other station is in use.
To transfer a call to a Boss in DND:
•
•
•
Press the TRSF key followed by the BOSS key.
Wait for the BOSS to answer to announce the call and hang up to complete the transfer OR
Hang up to complete a blind transfer after pressing the BOSS key.
GROUP LISTENING
When you are engaged on a call and you are using the handset, you may
want other people to hear the distant party’s voice over the speaker:
•
•
•
Press the LISTEN key to turn on the speaker. The microphone is not in
use, so the distant party does not hear other parties present in the office.
Press LISTEN again to turn the speaker off and resume private conversation.
Repeat if necessary.
NOTE: Depending on speaker volume and the acoustics of your office, it
may be advisable to turn the group listening feature off before hanging up.
This will eliminate a momentary squeal.
34
•
•
•
•
While on-hook, press TRSF and then dial 100.
Dial your four digit station passcode.
Dial 1 to locking outgoing, 2 for locked all calls, or 0 to unlock.
Press TRSF to store your selection.
NOTE: When your keyset is locked for outgoing, the HOLD key will flash.
When your keyset is locked for all calls, the HOLD key will light steady.
OFF-HOOK VOICE ANNOUNCE
Keysets may receive a voice announcement while on another call. The calling station must have an OHVA key. When you are in DND, you cannot
receive OHVA calls. The OHVA feature will work with intercom and transferred calls.
When you receive an OHVA and secure OHVA is ON, you will hear the
announcement in the handset receiver, if you are using the handset. If secure
OHVA is OFF then you will hear the announcement on the speaker, if you are
talking on the handset. If you are using the speakerphone the announcement will always be heard through the speaker.
To make an off-hook voice announcement:
•
•
•
•
Dial the extension number or press the DSS key.
When you receive a busy signal, press the OHVA key.
After the attention tone, begin speaking.
Finish the call by replacing the handset or pressing the ANS/RLS or the
MONITOR key if you are using a 7B phone.
35
•
•
Press the flashing CALL button on your keyset. This will place the original party on hold and allow you to talk to the announcing party.
To return to your first party, press the key corresponding to your original
call. This will disconnect the OHVA call.
•
•
Press the IN/OUT key. It will light red when your keyset is in the group.
Press the IN/OUT key again to exit the group and turn the light off. Repeat as necessary.
If you do not have an IN/OUT key:
NOTES:
1. When you are voice announcing to a station close to you, use the handset to avoid an echo effect.
2. You cannot off-hook voice announce to single line telephones.
If your keyset is associated with a DCS 32 Button Add-On Module, you can
receive Executive OHVA calls. Executive Off-Hook Voice Announce allows
you to engage in conversation on your keyset and simultaneously receive
and reply handsfree to an OHVA through your DCS 32 Button Add-On Module (AOM). Use caution because the conversation through the AOM may
possibly be heard by the caller on the keyset. When you receive an executive OHVA through your AOM:
•
•
•
•
Dial the IN/OUT access code number ________________ plus 0 to exit
the group or 1 to enter the group.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press SPK or the MONITOR key.
The IN/OUT key can include an extender to indicate the specific group that
this key will affect. This means that if you are in multiple groups, you can decide for which groups you will receive calls.
Reply by speaking in the direction of the microphone in the AOM unit.
Adjust the volume with the VOL keys on the AOM unit.
Press the SPK or the MONITOR key on the AOM to disconnect the announcing party.
NOTES:
1. Executive off-hook voice announce can only be accomplished when an
AOM is attached to your phone.
2. If the MUTE key on the AOM is lit, you must press the AOM’s SPK key
to answer the OHVA call.
OHVA BLOCK
Your keyset can be programmed with an OHVA Block (BLOCK) key. Pressing this key will prevent anyone from making an OHVA to you until you press
the button again and cancel the blocking.
OHVA REJECT
Your keyset can be programmed with an OHVA Reject (REJECT) key.
Pressing this key while receiving an OHVA call will disconnect the voice announcing party and return you to your original call.
IN GROUP/OUT OF GROUP
If your keyset is assigned to a station ring group, you can remove your keyset from the group and then put it back in. While you are out of the group,
you can receive calls to your extension number but not calls to the group
number. If you have an IN/OUT key:
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37
CUSTOMIZING YOUR KEYSET
AME PASSWORD
This feature allows people using the AME (Answer Machine Emulation) feature to enable password protection. This will prevent unauthorized people
from listening to your messages being left. The passcode is the same as
your station passcode. This feature only applies if there is a Samsung Voice
Mail card installed in the system and your keyset has a programmed AME
key. See Keyset User Features in SVMi-4/SVMi-8 section.
•
•
•
With the handset on-hook, press TRSF and then dial 110.
Dial 101 to turn on AME PASSCODE or 100 to turn it off.
Press TRSF to store your selection.
SELECT RING TONE
Each keyset user can select any one of eight ring frequencies:
•
•
•
While on-hook, press TRSF and then dial 111.
Dial 1–8 or press the UP and DOWN keys to hear each tone.
When you hear the tone that you prefer, press TRSF to save it.
NOTE: Specific lines or stations may be programmed to ring with a different tone than what you have selected for your keyset.
CHANGE YOUR PASSCODE
From the factory, your station passcode is 1234. You can change your station passcode whenever you desire.
•
•
•
•
•
While on-hook, press TRSF and then dial 101.
Dial your old passcode.
Dial a new passcode (must be four characters). You can use 0–9.
Redial the new passcode to verify. If successful, you will hear two beeps.
Four beeps indicate an incorrect code. Reenter the code again.
Press TRSF to store the new passcode.
SET ANSWER MODE
You can receive internal calls in one of three modes (see Answering Intercom
Calls under Intercom Calls for descriptions):
•
•
•
38
NOTE: When your keyset is programmed for Auto Answer and you have Forward No Answer (FNA) turned on, you must answer screened transfers by
pressing the ANS/RLS or the MONITOR key if you are using a 7B phone
before your FNA timer expires or the call will forward.
AUTOMATIC HOLD
While on an outside call, pressing a line key, route key or a flashing CALL
button will automatically put your call on hold and connect you to the next
call. This feature can be turned on or off at your keyset.
•
•
•
With the handset on-hook, press TRF and then dial 110.
Dial 001 to turn Automatic Hold on or 000 to turn it off.
Press TRSF to store your selection.
NOTE: Intercom calls can be automatically put on hold by pressing TRSF.
HEADSET OPERATION
Keyset users can switch between headset mode and handset mode. When
using headset mode, press the ANS/RLS or the MONITOR key if you are
using a 7B phone to answer and release calls.
•
•
•
With the handset on-hook, press TRSF and then dial 110.
Dial 021 to use the headset or 020 to use the handset.
Press TRSF to store your selection.
Your keyset may be equipped with a Headset mode key. If it is so equipped
pressing this key while the light is out will cause the keyset to enter headset
mode and the light will illuminate to indicate this. Pressing the key while the
light is lit will cause the keyset to return to handset mode and the light will
go out.
HOT KEYPAD
On your phone system your keyset’s keypad can be made “live” or “hot” so
that it is not necessary to lift the handset or press the SPK or the MONITOR
key before you begin dialing. Calls can be made and features activated by
simply dialing the C.O. line number, trunk group access code, intercom
number or feature access code. To activate this feature:
•
•
•
With the handset on-hook, press TRSF and then dial 110.
Dial 031 to turn the Hot Keypad on or 030 to turn it off.
Press TRSF to store your selection.
While on-hook, press TRSF and then dial 103.
Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce.
Press TRSF to store your selection.
39
KEY CONFIRMATION TONE
You can hear a short beep (confirmation tone) each time you press a button
on the dial pad. This tone can be turned on or off.
•
•
•
While on-hook, press TRSF and then dial 110.
Dial 040 to turn tones off or 041 to turn tones on.
Press TRSF to store your selection.
REJOINING A PAGE
This feature allows you to hear the remaining portion of an ongoing internal
page after you return your keyset to idle. To enable this feature:
•
•
•
With the handset on-hook, press TRSF and then dial 110.
Dial 051 to turn this feature on or 050 to turn it off.
Press TRSF to store your selection.
RING PREFERENCE
This feature automatically answers ringing calls when you lift the handset or
press the ANS/RLS or the MONITOR key if you are using a 7B phone. This
method will always answer calls in the order they arrived at your keyset.
When you turn ring preference off, you must press the flashing button to
answer a call, allowing you to answer calls in the order you choose.
• With the handset on-hook, press TRSF and then dial 110.
• Dial 061 to turn ring preference on or 060 to turn it off.
• Press TRSF to store your selection.
DISPLAY FEATURES
INTERACTIVE DISPLAY KEYS
The three keys below the display are substitutes for dedicated feature keys
and access codes. Pressing one of these keys has the same effect as pressing a programmable key. These keys are called soft keys as their functions
are not fixed. They change to present you with the best options for that call
condition. The use of soft keys allows the programmable keys to be used for
more DSS and speed dial keys.
The SCROLL key is used to display options available to the user at a particular time or during a specific procedure. Press this key once while in the idle
state to view the three main categories available.
201: STN NAME
CALL OTHER ANS
ANSWER: Guides you through the options to answer calls.
OTHER: Guides you through features other than making or answering calls.
CALL: Guides you through the options to make a call.
Select one of the main categories: CALL, OTHER or ANS (ANSWER). Press
the SCROLL key to display additional options available under each of the
three main categories. The symbol ° displayed as the last character on the
lower line of the display indicates that there are additional options. Press the
SCROLL key to display these additional options.
User instructions will be displayed in lower case letters. Options assigned to
soft keys will be in upper case letters.
DIRECTORY INFORMATION
An 11 character directory name can be assigned to each extension number.
Display keyset users can view the name of the called or calling station before
answering.
Each outside line can have an 11 character directory name. Incoming calls
can be easily identified and answered with different greetings.
Outside and internal calls ringing to a station group will display [CALL FOR
xxx] where xxx is the station group number. This allows you to answer calls
directed to you differently than calls directed to your group.
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41
CALL LOG
CALL DURATION TIMER
[iDCS 100 ENHANCED VERSION]
To view the last five outside numbers that you dialed, press the LOG key.
This will display the last number that was dialed. Pressing the NEXT key will
scroll through all five numbers. Pressing the DIAL key will dial the number
currently displayed. Pressing the EXIT key will return the keyset to idle.
The system can be set to automatically time outside calls. A few seconds
after you dial a telephone number, the timer appears in the display. It
appears immediately for incoming calls. The call timer continues for the duration of the call. Call duration times are displayed in minutes and seconds.
If a call lasts longer than 60 minutes, the timer restarts.
•
•
•
You can press the TIMER key to manually begin timing a call. Press it again
to stop timing. If you press it while the automatic timer is on, the call duration time is restarted.
Press the NEXT key repeatedly to scroll through all five numbers.
Press the DIAL key to dial the number currently displayed.
Press the EXIT key to return the keyset to idle condition.
DIAL BY NAME
Each station or speed dial number can have an associated directory name.
A station or speed dial number can be selected by scrolling alphabetically
through a directory name list. This on-line “phone book” allows the user to
look up and dial any station or speed dial number in seconds.
•
•
•
•
•
Press the DIR key (DIRECTORY).
Select the directory you wish to use: PERS (personal speed dial numbers), SYS (system speed dial numbers) or STN (station names).
Dial the key on the keypad that corresponds to the first letter of the name
you wish to search for.
Use the UP and DOWN arrows to scroll through the names.
Press the DIAL soft key to dial the number.
NOTE: A DIR key can have an extender to take you directly to one of the
above lists (PERS, SYS, or STN).
CALL PROGRESS DISPLAYS
During everyday call handling, your keyset display will provide information
that is helpful and in some cases invaluable. Displays like [CALL FROM 203],
[TRANSFER TO 202], [701: RINGING], [TRANSFER FM 203], [708 busy],
[Camp on to 204], [Recall from 204], [Call for 501], [message frm 204] and
[FWD ALL to 204] keep you informed of what is happening and where you
are. In some conditions you are prompted to take an action and in other
cases you receive directory information.
AUTO TIMER
Display keyset users may have the timer automatically start when they
answer incoming calls or after a short delay on an outgoing call.
•
•
•
With the handset on-hook, press TRSF and then dial 110.
Dial 011 to turn the auto timer on or 010 to turn it off.
Press TRSF to store your selection.
TIMER FUNCTION
Display keyset users may use this feature as a simple stopwatch.
•
•
•
•
When the keyset is idle, press the TIMER button to start timing.
Press the TIMER button again to stop timing.
Read the elapsed time in the display.
Lift the handset and replace it. The display will return to date and time.
VIEWING MESSAGE INDICATIONS
You can view all of your message indications before you return them:
•
•
•
•
With the handset on-hook, press the MSG key with the red flashing light.
The first station that left a message indication will be displayed.
Press the UP and DOWN arrows to scroll through the stations that left
message indications. Use the soft keys to reply, clear or advance to the
next message.
Press the ANS/RLS key to return your keyset to the idle condition.
DISPLAY NUMBER DIALED
Display keysets begin showing digits as they are dialed. They will stay in the
display until the call duration timer comes on automatically or the TIMER
button is pressed. If the call duration timer is not used, the number dialed will
be displayed until the call is released, transferred or put on hold.
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43
ALARM REMINDER MESSAGES
To cancel an individual alarm and reminder message:
When you use the alarm/appointment reminder feature, you create a 16
character reminder message. When the alarm rings, your message will appear instead of [ALARM REMINDER]. To program reminder messages:
•
•
•
•
•
•
•
•
•
•
•
Press TRSF and then dial 116.
Dial the alarm number 1, 2 or 3.
Dial the time you want the alarm to go off. Enter the time as HHMM
(hours and minutes) using the 24 hour clock.
Dial 0 (NOT SET), 1 (TODAY) or 2 (DAILY) to select the alarm type.
Write your message using the dial pad keys. Each press of a key selects
a character. Pressing the next key moves the cursor to the next position.
For example, if your message is “TAKE MEDICATION,” press 8 once to
get the letter “T.” Press 2 once to get “A.” Press 5 twice to get “K.” Continue selecting characters from the following table to complete your
message.
Press the TRSF key to store the alarm and reminder message.
Repeat for each alarm if needed.
Press TRSF and then dial 112.
Dial alarm number 1, 2 or 3.
Press the HOLD key.
Press the TRSF key.
PERSONAL SPEED DIAL NAMES
Each personal speed dial number can have an 11 character name assigned
to it. This name is used to select the speed dial bin when you are dialing by
directory.
•
•
•
•
•
Press TRSF and then dial 106.
Dial the speed dial bin number 00–49.
Write your message using the procedure described in Alarm Reminder
Messages.
Press the TRSF key to store the speed dial name.
Repeat for each speed dial bin if necessary.
COUNT
1
2
3
4
5
STATION NAMES
DIAL 0
Q
Z
.
)
0
You can assign an 11 character name to your keyset. This allows other display keyset users to call you using the directory dial feature.
DIAL 1
space
?
,
!
1
DIAL 2
A
B
C
@
2
DIAL 3
D
E
F
#
3
•
•
DIAL 4
G
H
I
$
4
•
DIAL 5
J
K
L
%
5
MANAGING KEY ASSIGNMENTS
DIAL 6
M
N
O
^
6
You can view your key assignments and add extenders to some of your programmable keys for easy one touch operation of frequently used features.
DIAL 7
P
R
S
&
7
DIAL 8
T
U
V
4
8
DIAL 9
W
X
Y
(
9
DIAL 4
:
=
[
]
4
NOTES:
1. When the character you want appears on the same dial pad key as the
previous character, press UP to move the cursor one space to the right.
2. Other symbols are available for DIAL #.
44
To program a station name:
•
•
•
•
Press TRSF and then dial 104.
Enter the 11 character name using the procedure described in Alarm Reminder Messages.
Press TRSF to store the name.
While on-hook, press TRSF and then dial 107.
Use the VOL keys to scroll through all of your programmable keys OR
Press the programmable key to which you want to add the extender.
When you reach a key listed below, dial the corresponding extender.
Press TRSF to store and exit programming.
Please refer to the Enhanced Display Programming Section provided by
your installation company when requested for a complete list of descriptions
and extenders for any keys you may have programmed on your keyset.
45
KEY
DESCRIPTION
EXTENDER
BOSS ..............Boss and Secretary ..........1–4
DP ....................Direct Pickup ..................Extension or
station group number
DS ....................Direct Station ....................Any extension number
FWRD ..............Call Forwarding ..............0–7
GPIK ................Group Pick-Up ................01–20
IG......................In/Out of Group ................Any group number you are part
MMPG ..............Meet Me Page ................0–9, 4
PAGE................Page ................................0–9, 4
PARK ................Park (orbits) ......................0–9
RP ....................Ring Plan ..........................(1–6), HOLD for none
PMSG ..............Programmed Messages ..01–30
SG ....................Station Group ..................500 or 5000 through 549 or 5049
SPD ..................Speed Dialing ..................00–49, 500–999
DIR ..................Directory ..........................PERS (1), SYS (2) or STN (3)
VT ....................Voice Mail Transfer ..........Voice Mail Group number
(501–549)
NOTE: Confirm that the cursor is placed correctly before you enter the extender.
CALLER ID
WHAT IS CALLER ID?
Caller ID is the name given to the telephone company-provided feature that
delivers the telephone number and sometimes the name of the person calling your phone. There are two types of Caller ID; the first delivers the calling
party’s telephone number only and the second (sometimes referred to as
“Deluxe” Caller ID) delivers both the calling party’s telephone number and
name as listed in the telephone directory.
The phone system can handle both types of Caller ID; in fact, in the case of
number only delivery, the system can be programmed to insert a name for
a specific telephone number. However, even though you are paying to
receive Caller ID information, there are some circumstances that mean you
will not receive this information. The six most common reasons are listed
below along with the display information that the system will provide.
PRIVATE
The caller does not wish his/her name or number to be
revealed to you. This type of call can be stopped at the
telephone company by dialing an access code on your
outside lines. This will redirect these PRIVATE calls to
an announcement that states that you do not wish to receive calls that have had Caller ID blocked. The code to
block these calls can usually be found in the front section of the telephone directory.
OUT OF AREA
The caller is calling from an area that cannot provide
Caller ID information (for example, international calls) or
he/she is calling from a type of circuit that cannot provide Caller ID information, for example, some outbound
WATS lines.
PAYPHONE
The caller is calling from a coin-operated telephone.
The telephone company will send this information as
there are no directory listings for pay phones. The number will be delivered as usual.
LCR WITH CLEAR
When you are making an outside call using LCR and dial an incorrect digit,
you can press the CLEAR soft key to reenter the telephone number. You do
not need to redial 9 to reaccess LCR.
INVALID CID INFO This is a message that will be displayed when CID information is sent on the line but was somehow corrupted.
NO CID RECEIVED This is a message that will be displayed when there was
no CID information sent on the line.
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NO CID DSP
Caller ID Digital Signal Processors (CIDDSP’s) are
resources in the phone system required for receiving
CID data. If there are no CIDDSP’s available at the time
a call comes in, this is the message you will see on your
display.
NOTE: The Caller ID features require optional software and/or hardware.
Please see your service and installation company for details.
WHAT IS ANI?
ANI (Automatic Number Identification) is a feature offered by some telephone service providers that provides the calling party’s telephone number.
This service is only available on E&M Tie Lines on a T1, digital trunk. ANI is
similar to Caller Identification (CID) but the format and information of the
calling person is different. CID uses FSK signalling and ANI uses DTMF signalling. Usually, with ANI, a calling party’s identity is the Listed Directory
Number (LDN) unless a separate bill-to-number has been specified, (in
which case the bill-to-number will be sent). Note that ANI does not provide
calling party NAME, only the number. The phone system can provide calling
number to name translation table.
WHAT IS CLI?
On ISDN circuits, calling party information is called CLI and is supported on
both BRI and PRI type circuits on the iDCS. On BRI circuits the iDCS only
supports number delivery and, like ANI, a name can be attached to the telephone number of frequent callers via the Caller ID translation table. On
5ESS and NI2 PRI circuits both name and number support is provided on
the iDCS system. On a DMS100 circuit only number service is provided.
VIEWING THE NEXT CALLER ID CALL
In the event that you have a call waiting or a camped-on call at your keyset,
you can press the NEXT key to display the Caller ID information associated
with the call in queue at your keyset. Either the CID name or CID number will
show in the display depending on your Name/Number selection.
To view Caller ID information for calls that have been camped-on to your
keyset, press the NEXT key. If your keyset does not have a NEXT key, press
the CID key and then the NEXT soft key.
SAVING THE CALLER ID NUMBER
At any time during an incoming call that provides CID information, you may
press the SAVE key to save the CID number. If your keyset does not have a
SAVE key, press the CID key, the SCROLL key and then the SAVE soft key.
The system must be using LCR to dial the saved number.
REDIALING A SAVED CALLER ID
NUMBER
To redial a number that has been saved, press the SNR key or dial 17.
NOTES:
1. Your telephone system must have LCR correctly programmed to redial
the saved number.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPK key before you begin dialing.
STORING A CALLER ID NUMBER
SELECTING YOUR CALLER ID
DISPLAY
At any time during an incoming call that provides CID information, you may
save the CID number as a speed dial number in your personal speed dial
list. To store a Caller ID number in a personal speed dial bin:
You can decide if you want to see the Caller ID name or Caller ID number in
the display. Regardless of which one is selected, you can press the NND
key to view the other pieces of Caller ID information. To select the type of
Caller ID information you wish to view first:
•
•
•
•
•
48
With the handset on-hook, press TRSF and then dial 119.
Dial 0 for CID options, 1 for ANI options, or 2 for CLI options.
Dial 0 if you do not wish to view CID information, 1 to view the NUMBER
first or 2 to view the NAME first.
Press TRSF to exit and store your selection.
•
•
•
Press the STORE key. The system displays the speed dial bin in which
the number was stored, OR
Press the CID key and then press the SCROLL key.
Press the STORE soft key.
The system displays the speed dial bin in which the number was stored.
NOTE: Your telephone system must have LCR correctly programmed to redial the saved number. If LCR is not being used on your system, you will not
be allowed to STORE CID numbers.
49
INQUIRE CALLER ID PARK/HOLD INFO
If you are informed that an incoming call is on hold or has been parked for
you, you may view the Caller ID information before you retrieve the call. This
may influence how you choose to handle the call.
From an idle keyset:
•
•
•
Press the INQUIRE key, OR
Press the CID key and then the INQUIRE soft key.
Dial the trunk number.
You may now answer the call by pressing the ANS key, OR
You may use NND to view more information about this call, OR
You can return to the idle condition by pressing IGNORE.
Press SCROLL and then press STORE to save this number in a personal speed dial bin.
NOTES:
1. Each keyset defaults with ten review bins. Please see your system administrator to determine the number of bins assigned to your keyset.
2. Your system must have LCR correctly programmed to allow you to DIAL
numbers from the review list or to STORE entries from the review list.
If you are on a call:
•
•
•
Press the INQUIRE key. Your existing call will go on hold, OR
Press the CID key and then the INQUIRE soft key to place the first call
on hold.
Dial the trunk number.
You may now answer the call by pressing the ANS key, OR
You may use NND to view more information about this call, OR
You can return to the idle condition by pressing IGNORE.
NOTES:
1. If you are on an intercom call or you have Automatic Hold turned off, you
must finish the existing call or place it on hold before inquiring.
2. If you inquire about an outgoing call, you will receive a [call no longer
available] display.
REVIEWING PAST CALLER ID CALLS
This feature allows you to review CID information for calls sent to your keyset. This list can contain 10–50 calls in a last-in, first-out basis. The list includes calls that you answered and calls that rang your keyset but that you
did not answer. When reviewing this list, you can press one button to dial
the person back. The system must be using LCR to dial the stored number.
To access the CID information stored in your REVIEW list:
•
•
•
50
Press the REVIEW key, OR
Press the CID key and then press the REVIEW soft key.
If you have entries in your review list, the most recent call will be shown
first.
You can now CLEAR this entry, OR
Use NND to view more information about this call, OR
Press DIAL to call this person back, OR
51
ADD-ON MODULE
32 BUTTON MODULE WITH KEYSET
The 32 button module is used when you need more programmable keys
added to your keyset. The 32 tri-colored LED’s provide better visual indication of call status and call progress. The extra programmable keys are used
exactly like the one on your keyset. Make them DSS/BLF keys or any combination of feature keys. The 32 button does not support executive off-hook
voice announce (OHVA) and does not have a microphone. A maximum of
four 32 button modules can be assigned to any keyset.
64 BUTTON MODULE WITH KEYSET
The 64 button module is used when you need more programmable keys
added to your keyset. The 64 red LED’s provide visual indication of calls and
features. The extra programmable keys are used exactly like the ones on
your keyset. Make them DSS/BLF keys or feature keys. As a DSS/BLF the
size of the 64 button module allows for greater call status and faster call processing. The 64 button module does not support executive off-hook voice
announce (OHVA) and does not have a microphone. A maximum of four 64
button modules can be assigned to any keyset.
52