BESTip ATA 10D User Manual
Copyright Notice
This publication may not be reproduced, in whole or in part,
without prior expressed written permission from Projectek
Networking Electronics Corp. All rights reserved.
Copyright © 2009, by Projectek Networking Electronics Corp.
BESTip ATA 10D
Projectek Networking Electronics Corp. makes no warranties
with respect to the contents hereof and specifically disclaims
any implied warranties of merchantability or fitness for any
particular purpose. Furthermore, Projectek Networking
Electronics Corp. reserves the right to revise this publication
and to make changes from time to time in the content hereof
without obligation to notify any person or organization of such
revisions or changes.
VoIP Gateway
User Manual
Trademarks
BESTip. is the trademark of Projectek Networking Electronics Corp.
All other trademaks mentioned herein are the properties of their
respective owners.
Projectek Networking Electronics Corp.
5F-9, No. 16, Lane 609, Sec. 5, Chung Hsin Road,
San Chung, Taipei Hsien, Taiwan, R.O.C.
Projectek Networking Electronics Corp.
TEL: (886) 2-2278-7067 Fax: (886) 2-2278-7094
Mar. 2009
Technical Support: BESTip #: 800123#
http://www.iptelcom.com.tw
2
BESTip ATA 10D User Manual
Please fill in the following ID no. which you can find it on the
bottom of your BESTip ATA-10D. You may need it in the future.
Purchase Date:
(1 year warranty)
BESTip ATA 10D User Manual
Table of Contents
Chapter 1: Overview ........................................................................ 5 Physical Description ........................................................... 7 Chapter 2: Installation ..................................................................... 9 Package Contents .............................................................. 9 Requirements to Use BESTip ............................................ 9 Physical Installation .......................................................... 10 ID no:
Model no:
Chapter 3: Setup ............................................................................ 11 How to Enter Setup Mode ................................................ 11 Using Buttons to Setup BESTip ....................................... 14 Function Select-Quick Setting ....................................... 19 Distributor:
Function Select-Recharge Card .................................... 20 Function Select-System Info .......................................... 21 Function Select-System Setting ..................................... 22 Function Select-User Profile .......................................... 24 Function Select-Factory Setting ..................................... 27 Function Select – System Upgrade .................................. 28 Chapter 4: To Make an Internet Call ............................................ 30 Testing Before Making a Call ........................................... 30 To Make a BESTip-to-BESTip Call .................................. 31 To Make a BESTip-to-Phone Call .................................... 32 To Receive a BESTip Call ................................................ 33 Appendix A: Specifications .......................................................... 34 Interface............................................................................ 34 Voice Codec ..................................................................... 34 Software/ Hardware.......................................................... 34 Physical ............................................................................ 35 3
4
BESTip ATA 10D User Manual
BESTip ATA 10D User Manual
Supporting multiple telephony interfaces
Chapter 1: Overview
The BESTip ATA 10D supports 1 analog FXS port for
connecting to an existing analog telephone or other analog
terminal and a dial-up interface for connecting to a home or
office Local Area Network.
Congratulations on your purchase of the BESTip! With the
BESTip, you will capture the power of the Internet by using your
existing network to communicate over the Internet, worldwide,
free of long distance charges. The BESTip allows you to take
advantage of the vast reach and cost reduction of the Internet
for voice communication.
Integrating FXS and built-in modem in a single box, BESTip
ATA 10D provides the users reliable and high quality voice
communications only at a lower cost while compared to using
PSTN.
Lower Communication Charges
Simplicity
Reduced monthly phone charges are a big advantage of
converging voice calls with the existing data network. BESTip
can eliminate traditional circuit-switched networks, and save
your company substantial amounts in long-distance charges. A
BESTip network can quickly return your investment and begin
paying you back.
With BESTip, you avoid the expense of replacing your existing
network connections, routers or phone systems required by
other VOIP solutions.
For example, companies with overseas branches stand to reap
the biggest rewards by eliminating international long-distance
charges. A company with the headquater and branch located in
Taipei and Los Angles could route calls to and from each office
over the network, and thus a major portion of long-distance
charges could be reduced.
• Dial-up Internet Connection
Simply plug your BESTip into a dial-up Internet Connection.
Minimum requirements:
• LAN connection
• IP addresses
User Friendly
The BESTip ATA 10D is a standalone device, and possesses
its own processor and network interface. You can easily install
your BESTip device for its software and configuration can be
managed easily and securely. Just enter the IP addresses
configuration into your BESTip with your phone keypads, dial
the recipient’s number on the telephone set, and you are ready
to talk via Internet. In fact, placing calls with the BESTip is like
using your existing phone system. All of the communication cost
will be eliminated except a local Internet connection charge.
Reduced Cost of Ownership
The lower cost associated with BESTip devices is not just to
lower monthly fees. BESTip also reduces the amount of
hardware needed (infrastructure overhead) by both converging
voice and data networks. With BESTip, you do not need to
replace your existing network connections, routers or phone
systems. The BESTip is helping to drive down the total cost of
business communications.
5
6
BESTip ATA 10D User Manual
This manual gives you easy-to-follow instructions for installing
and using the BESTip ATA 10D.
BESTip ATA 10D User Manual
Rear Panel
There are three connectors on the rear panel to connect to the
related devices. The description is listed below (left to right).
For further details on these applications, please refer to
http://www.iptelcom.com.tw/
Physical Description
This section provides physical description of BESTip ATA 10D.
DC 12V
FXS Phone
Line
Front Panel
There are five buttons on the front panel for quick and easy
configuration.
LCD Display
Green LED
Power Signal
DC Adapter Connector: connects to the 12V DC
power adapter.
FXS
Phone
RJ-11 Connector: connects to a phone set.
Line
Blue LED
On-Line Signal
UP Button
DOWN Button
OK Button
NEXT Button
BACK Button
7
DC 12V
8
RJ-11 Connector: connects to the wall phone
jack.
BESTip ATA 10D User Manual
BESTip ATA 10D User Manual
Physical Installation
Chapter 2: Installation
Follow the instructions for correct connection:
This chapter indicates how to proprely connect your BESTip ATA 10D.
1. Unplug the phone from the wall-jack, and plug it into the
RJ-11 jack labeled FXS PHONE on the back of BESTip.
Package Contents
The package includes the following items:
2. Plug one end of the phone cord into the wall phone jack.

A BESTip ATA 10D

A DC power adapter
3. Plug the loose end of the cord into the R-J11 jack labeled
LINE on the BESTip.

A R-J11 phone cord
4. Attach the DC power adapter cord into the power connector
of BESTip ATA 10D and a live power outlet.
Requirements to Use BESTip
Before making an Internet call with your BESTip, you also need
the following items:

A touch-tone phone set

A 110/220V AC electrical outlet

A valid Internet account

An analog phone line
Hookup for BESTip ATA 10D
Note: If you do not have a dial-up Internet account, please
contact your local ISP.
9
10
BESTip ATA 10D User Manual
BESTip ATA 10D User Manual
1. You can press “DOWN” button at standby status to enter main
menu.
Chapter 3: Setup
After connecting the device, follow the steps below to setup the
BESTip ATA 10D. You can modify the setting when the device
is at working status.
Make sure the device is well connected. Please do not enter the
setup mode until the device finishs booting.
Press “Down” button
to enter main menu.
How to Enter Setup Mode
1. After finishing the connection, the
BESTip will start self-testing, and
the LCD screen will display as
shown right.
2. Then, you can press “NEXT” or “BACK” button to scroll the menu.
2. After the system finishing
initializing, the system will start up
DSP.
3. For the first time, the LCD will
display Enter Setup Mode - Push
Down=Yes. Press
button
on the front panel to enter setup
mode.
Press “NEXT” button
to scroll the menu.
Note: When the device finishes booting, you can always use
or
to scroll the menu and press
to enter the option you select.
Press “BACK” button
to scroll the menu.
11
12
BESTip ATA 10D User Manual
3. There are seven options in the Function Select menu.
The options are described in the following pictures.
BESTip ATA 10D User Manual
Using Buttons to Setup BESTip
You can use the buttons on the front panel of the BESTip and
your telephone keypads to setup the BESTip. The functions of
five buttons on BESTip are described below.
1. Suppose now you want to input the “Country Code” option under
“Quick Setting” menu. Firstly, press “DOWN” button to enter “Function
Select” menu.
Press “DOWN” button at
standby status to enter
“Function Select” menu.
2. Press “NEXT” or “BACK” button to select “Quick Setting” menu.
4. You can press “UP” button to return to standby status.
Press “UP” button to
return to standby status.
Press “NEXT” or “BACK”
button to scroll the menu.
13
14
BESTip ATA 10D User Manual
3. Press “DOWN” button to enter “Quick Setting” menu.
BESTip ATA 10D User Manual
6. You can press “UP” or “DOWN” button to input data, please see the
Data Input Sequence below. You can use “NEXT” or “BACK” button
to select and erase the value.
Press “DOWN” button to
enter the menu.
(in the forward sequence) 1 2 3 4 5 6 7 8 9 0 . , @ _ % & = a A b B
cCdDeEfFgGhHiIjJlLmMnNoOpPqQrRsStTu
U v V w W x X y Y z Z ( in the backward sequence)
The title is still flashing
Press “UP” or “DOWN”
button to input the data.
4. Keep pressing “DOWN” button until you see “Country Code” option.
Press “NEXT” or “BACK”
button to select and
erase the value.
Keep pressing “DOWN”
button until you see
“Country Code” option.
7. You can also use the keypad on the touchtone phone to input the
necessary data. Remember to pick up the phone handset while
using the phone keypad to input data. Please refer to the Typical
Phone Keypad and Configuration Sheet below to enter character.
Typical Phone Keypad
5. To input “Country Code”, press “OK” firstly and the title will start
flashing. Then you are able to input data.
The title will start flashing
Press “OK” button to start
to input data.
15
16
Configuration Sheet
BESTip ATA 10D User Manual
8. After entering the value, press “OK” button again and the title will
stop flashing. The new value has been stored in memory temporarily.
You may go to the next setting.
BESTip ATA 10D User Manual
10. It will return to standby status automatically after the configuration
data has been saved. Please refer to the following chapters to setup
your BESTip ATA 10D.
The title will stop flashing
Press “OK” button again to
stop inputting data and save
the value temporarily.
9. After finishing all the settings, please press “UP” button one or two
times until the screen displays “Update Setup” as following picture. All
the setting will be saved permanently.
Press “UP” button 1 or 2
times until the screen
displays “Update Setup”.
17
18
BESTip ATA 10D User Manual
BESTip ATA 10D User Manual
ISP IdleTimeout : This mode allows
auto disconnection from the Internet
when no action detected continues a
period of time. “0” means always online.
Function Select-Quick Setting
You can always set the data of the device in the Quick Setting
menu.
Press
to enter the Function
Select Mode. Press
button to
enter Quick Setting.
Country Code: Please enter your
country code.
PBX Dial Prefix: Please enter the
PABX dial prefix if the ATA is
connected to PBX.
Area Code: Please enter your area
code.
ISP Phone: Please enter your ISP
phone number.
IDD Prefix: Please enter the
International Direct Dial code.
“00” for example.
Login Name: Please enter your
loign name for dial-up Internet
access.
DDD Prefix: Please key in the
Domestic Direct Dial code.
“0” for example.
Password: Please enter your login
password for dial-up Internet
access.
Press
to back to the Quick
Setting menu.
PPP Type: Use
or
to selcet the PPP type. Normally set
to “Type 1”.
Press
1 or 2 times to save
configuration data in memory.
Primasy DNS: Set the primary DNS
if necessary.
The standby screen will show again
after the configuration data has been
saved.
Secondary DNS: Set the secondary
DNS if necessary
Function Select-Recharge Card
You may top up your ITSP account with recharge card. Please ask
local distributor for more detail.
19
20
BESTip ATA 10D User Manual
BESTip ATA 10D User Manual
1. Press
button to enter the
Function Select Mode. Press
or
to scroll the main menu
till it appears Recharge Credit.
Press
to enter the Function
Select Mode. Press
or
to scroll the main menu till
it appears System Info. And then
press
to enter the option.
There are two options in the System
Info menu: Device ID and Software
Version.
2. Press
to enter Recharge
Credit Go? Press
again to
confirm.
Device ID: Each ATA unit owns an
7-digits ID number. It is the number
for other BESTip users to reach you
over Internet. Please inform those
who use BESTip product your ID
number to call each other.
3. BESTip ATA 10D will dial ISP
automatically and connect to Internet.
4. Once Internet Connection is
established, then Enter Card # will
show. Press
one time, the
title will start flashing. Please enter the
card number. Press
again,
and the title will stop flashing. New
value has been stored temporarily.
Software Version:It displays the
current firmware version of your
device.
Function Select-System Setting
5. Press
to enter Enter
PIN-CODE. Follow the same way as
in step 4 to enter the code.
Press
to enter the Function
Select Mode.
6. Press
button to confirm.
Start Recharge will shows. The
process will take a few minutes.
Press
or
to scroll
the main menu till it appears System
Setting. And then press
to
enter the option.
8. When recharge finished, the total
amount will be shown on the display.
Country Code:Please key in the
local Country Code.
Area Code: Please enter the local
Area Code.
Function Select-System Info
You can always consult the system information of your ATA in the
System Info menu.
21
22
BESTip ATA 10D User Manual
BESTip ATA 10D User Manual
IDD Prefix: Please enter the
International Direct Dial code.
Show CDR: CDR will be shown on
the display after call finished if you
turn it on.
2nd IDD Prefix: Please enter the
secondary International Direct Dial
code. Leave it blank unless you are
in USA.
DDD Prefix: Please key in the
Domestic Direct Dial code.
Polarity Reverse: Normally set to
“OFF” unless your device is applied
for business purpose.
LCD Contrast: The default value is
0dB.You can adjust from +5~-10
Play Volume: The default value is
0dB.You can adjust from -31dB to
31dB.
Function Select-User Profile
1. Press
button to enter the
Function Select Mode.
Record Volume: The default value
is 0dB. You can adjust from -31dB
to 31dB.
Press
or
to scroll
the menu till it appears User Profile.
Press
to enter the option.
Gatekeeper Type: “AUTO” for most
cases.
2. There are four options in the User Profile menu: New,
Modify, Select and Erase.
Modem Commands: Normally
leave it blank.
User Profile-New
1. Press
or
to
scroll the User Profile menu till it
appears New. And then press
to enter the option.
Modem Country: You can enter
the country where the modem is
located. “Taiwan” for example.
PPP Echo CTRL: Normally set to
“OFF”.
2. Pick up your handset. Key in the
ISP name using the character
converter chart stated prior in this
chapter. Press
to save.
GK Number: Normally Set to “0”.
23
24
BESTip ATA 10D User Manual
BESTip ATA 10D User Manual
3. Enter the ISP phone number.
Press
to save.
3. Pick up your handset. Modify the
ISP name. Press
to save.
4. Enter the login name.
Press
to save.
4. Modify the ISP phone number.
Press
to save.
5. Enter the login password.
Press
to save.
5. Modify your login name.
Press
to save.
6. Press
or
selcet the PPP type. Press
save.
to
6. Modify the login password.
Press
to save.
to
7. Enter the primary DNS.
Press
to save.
7. Use
or
the PPP type. Press
8. Enter the secondary DNS.
Press
to save and back to
the upper menu.
8. Modify the primary DNS.
Press
to save.
to select
to save.
9. Modify the secondary DNS.
Press
to save and back to
the upper menu.
User Profile-Modify
1. Press
or
to
scroll the User Profile menu till it
appears Modify. Press
to
enter the option.
User Profile-Select
1. Press
or
to
scroll the User Profile menu till it
appears Select. And press
to enter the option.
2. Use
or
to find
the target user profile to modify.
Press
to confirm.
2. Press
or
to
select your target ISP name.
Press
to save and back to
the upper menu.
25
26
BESTip ATA 10D User Manual
BESTip ATA 10D User Manual
2. Press
proceeding.
User Profile-Erase
to confirm the
1. Press
or
to
scroll the menu till it appears Erase.
And press
to enter the option.
Factory Setting-Clear Phone Book
2. Press
or
to
select the ISP you want to erase.
Press
to confirm and back to
the upper menu.
Function Select-Factory Setting
BESTip has the auto-recovery capability. Just follow the steps
below back to default factory settings.
to enter the option.
2. Press
proceeding.
to confirm the
Factory Setting-Clear ISP Setup
Note: Before proceeding, be sure that your BESTip is
1. Press
or
to
select the target ISP setup to clear,
and then press
to enter the
option.
connected to the Internet.
1. Press
to enter the
Function Select mode. Press
or
to scroll the main menu
till it appears Factory Setting.
Press
to enter the option.
2. Press
proceeding.
2. There are six options of Factory Setting: CLEAR SYS
SETUP, CLR PHONE BOOK, ISP #1 SETUP, ISP #2 SETUP,
ISP #3 SETUP, ISP #4 SETUP, ISP #5 SETUP and ISP #6
SETUP. Press
or
to select the option.
Press
to start the process.
to confirm the
Function Select – System Upgrade
To ensure the users always have the latest Internet telephony
technologies, the BESTip offers online upgrade feature.
BESTip can be upgraded whenever a new software version
becomes available. Upgrades can enhance the performance
and add more features to your BESTip.
Factory Setting-Clear System Setup
1. Press
1. Press
Note: Before proceeding to upgrade, be sure that your BESTip
is connected to the Internet.
to enter the option.
27
28
BESTip ATA 10D User Manual
To upgrade your BESTip with the latest software version, follow
the followign instructions. The process will take 5 minutes or so
depending on the Internet traffic.
BESTip ATA 10D User Manual
Chapter 4: To Make an Internet Call
After having finished the setup in Chapter 3, you are ready to
make calls with your BESTip. Refer to the illustration below the
connection of your BESTip.
1. Press
button to enter the
Function Select Mode. Press
or
to scroll the main menu
till it appears System Upgrade. And
then press
to enter the
option.
BESTip provides two modes of voice communication:
BESTip-to-Phone and BESTip-to-BESTip modes. Both allows
users to save greatly on long-distance and international calls.
Hookup for BESTip ATA 10D
2. Press
to start the the
process of software upgrade.
3. Press
process.
to confirm the
4. BESTip ATA 10D will dial ISP
automatically and connect to Internet.
5. Once Internet Connection is
established, BESTip ATA 10D will
connect to the Server and the screen
will show the downloading progress.
6. It will take about 3~5 minutes to
finish downloading depending on the
network traffic. If the new software
version is downloaded successfully,
BESTip will reboot itself automatically.
Note: A crossover network cable may be required when
connecting to ADSL Modem.
Testing Before Making a Call
After finishing the connection and configuration of your BESTip,
be sure the BESTip is turned on and well connected. Please
wait till BESTip finishes booting before making calls.
Please do not power off the device any time during software
upgrad is in progress, otherwise the device may not boot properly.
1. BESTip will start self-testing, and
the LCD screen will display as shown
right.
29
30
BESTip ATA 10D User Manual
BESTip ATA 10D User Manual
2. Once the system testing finishes, it
will go for standby status.
For example: The ID number of the receiving party is
19990023, so you need to dial 19990023#.
3. Please press
to dial ISP to
establish Internet connection.
3. Hold the handset, and wait for the connection. You will hear a
ringback tone indicating that your remote BESTip is ringing.
Otherwise, you will hear a busy tone if your remote BESTip user
is on the phone.
4. Once the connection is established, you can enjoy your
communication with your receiving party.
4. Once Internet connection is
established, you will see Blue LED
On-Line signal will be on. The
display will show the balance and the
message “Ready for Dial” as well.
5. Hang up the phone once the conversation is done. ATA 10D
will remains online. You can make new calls or press
to shut down the Internet connection.
To Make a BESTip-to-Phone Call
Pick up your telephone handset now, a ready tone can be heard.
The basic installation is finished successfully. You may make
VoIP calls now.
With Internet Telephony Service Provider (ITSP) service,
BESTip is able to connect to PSTN lines. Having an active ITSP
account, you can call all the world any time with low rates.
Please contact our local distributor to recharge your device
account.
To Make a BESTip-to-BESTip Call
In this mode, the receiver can answer an Internet phone call
with a regular phone.
If the receiver you call is equipped with an BESTip, you may
enter the IP address directly and talk to the remote BESTip
receiver.
Internet
Internet
1. Press
button, and ATA
will start connecting to the Internet.
1. Make sure that the receiver you want to call is equipped with
an BESTip connected to the Internet.
2. Pick up the handset, and you will hear a ready tone. Dial the
ID No. of the receiving party and ended with a # key.
Note: Every BESTip has a unique eight-digit ID number found
at the bottom of the device.
31
32
BESTip ATA 10D User Manual
2. Once the Internet connection is
built successfully, the display will
show the balance and the message
“Ready for Dial” as well.
BESTip ATA 10D User Manual
Appendix A: Specifications
Interface
3. Pick up the handset and a ready tone can be heard. Please
dial the destination number in the following manner:
Telephone Interface
RJ-11 port, 1 x FXS for phone set
Line Interface
RJ-11 port, FXO for built-in 33.6K
modem
Display
16x2 lines LCD display
2 LED Power and ON LINE
Switch button
5 buttons
For Domestic Long-Distance Calls
[Long-distance code] + [Area code] + [Telephone number] + #
For International Calls
[International code] + [Country code] + [Area code] +
[Telephone number] + #
Voice Codec
4. Hold the handset and wait for the connection.
Channel Capability
1 Channels
5. Once your receiving party picks up the phone, you can enjoy
the communication.
Voice Codecs
ITU-T G.723.1 6.3 Kbps
Silence Compression
ITU-T G.723 Annex A
6. Hang up the phone once the conversation is done. ATA 10D
will remains online. You can make new calls or press
to
shut down the Internet connection.
VAD/CNG
To Receive a BESTip Call
Echo Canceller
ITU-T G.168-2000 Compliant
Signaling
DTMF(TIA464B),
Call progress and user defined
tone pairs
Once your BESTip is connected to the Internet, you may accept
the calls from other BESTip. You cannot receive calls only when
you are in the BESTip Setup mode.
Input/output Gain
Programmable
Software/ Hardware
33
34
CPU
Embedded High Performance
100MHz 16-bit CPU
Memory
8Mb FLASH ROM, 16Mb SDRAM
DSP Chip Set
High Quality/Performance DSP for
Voice compression
WAN Interface
Built-in 33.6K Analog Modem
Front Control Panel
16 characters x 2 Lines LCD,
BESTip ATA 10D User Manual
5 Push Button Switches
Operating System
Embedded Real-Time Operating
System
Networking Protocol
IP, TCP, UDP, PPP, PAP, CHAP,
DNS
Front Panel
Self-Configuration
function
Configure BESTip ATA 10D through
front panel. No additional software or
hardware required
Voice Over IP Gateway
Protocol
BESTip Gateway Protocols
Only 10k bps bandwidth is required
when using G.723.1 6.3K codec
Physical
Power
12VAC, 0.6A External Power Supply
Environmental
Operational : 0 to 45oC
Storage : -10 to 70oC
Humidity: 10 to 90% non-condensing
Dimensions
128 x 88 x 27 mm (W/D/H)
Weight
300 g Approx.
Note: Specifications may subject to change without prior notice.
35