Vicon V992-N Installation guide

Installation Guide
XX248-00-00
V992-N Network
Camera
Vicon Industries Inc., 89 Arkay Drive, Hauppauge, New York 11788
Tel: 631-952-2288 Fax: 631-951-2288 Toll Free: 800-645-9116
24-Hour Technical Support: 800-34-VICON (800-348-4266) UK: 44/(0) 1489-566300
Vicon Industries Inc. does not warrant that the functions contained in this equipment will meet your requirements or that the
operation will be entirely error free or perform precisely as described in the documentation. This system has not been designed
to be used in life-critical situations and must not be used for this purpose.
www.vicon-security.com
Document Number: 8009-8248-00-00
Product specifications subject to change without notice.
Issued: 512
Copyright © 2011 Vicon Industries Inc. All rights reserved.
Contents
1. PRODUCT FEATURES ............................................................................................................................ 1
2.1 INSTALL CAMERA.......................................................................................................................................... 2
2.2 ASSIGN IP ADDRESS .................................................................................................................................. 2
2.3 ACCESS FROM A BROWSER ......................................................................................................................... 3
2.4 ACCESSING THE CAMERA FROM THE INTERNET ........................................................................................... 4
2.5 ADJUSTING THE IMAGE AND FOCUS ............................................................................................................. 4
3. LIVE VIEW ................................................................................................................................................ 5
3.1 VIDEO STREAM TYPES ............................................................................................................................... 6
3.2 HOW TO STREAM H.264 ............................................................................................................................ 6
4. SETUP ....................................................................................................................................................... 7
4.1 INSTALL ......................................................................................................................................................... 7
4.1.1 Installation Setup ................................................................................................................................ 8
4.2 VIDEO ........................................................................................................................................................... 8
4.2.1 Codec ................................................................................................................................................... 8
4.2.2 Camera .............................................................................................................................................. 10
4.3 LIVE............................................................................................................................................................ 12
4.3.1 Viewer Setup ................................................................................................................................... 12
4.4.FTP ............................................................................................................................................................ 13
4.4.1 Config ................................................................................................................................................ 13
4.4.2 Event ................................................................................................................................................. 13
4.4.3 Periodical .......................................................................................................................................... 14
4.5.EVENT ........................................................................................................................................................ 15
4.5.1 Motion ............................................................................................................................................... 15
4.5.2 Mapping ............................................................................................................................................ 16
4.6 NETWORK .................................................................................................................................................. 16
4.6.1 IP Setup ........................................................................................................................................... 16
4.6.2 Service Port ..................................................................................................................................... 18
4.6.3 E-mail ................................................................................................................................................ 19
4.7 SYSTEM ..................................................................................................................................................... 20
4.7.1 User ................................................................................................................................................... 20
4.7.2 Date/Time ......................................................................................................................................... 20
4.7.3 Maintenance .................................................................................................................................... 21
4.7.4 Information ....................................................................................................................................... 23
5. DIMENSIONS .......................................................................................................................................... 24
SHIPPING INSTRUCTIONS ....................................................................................................................... 27
VICON STANDARD EQUIPMENT WARRANTY ...................................................................................... 28
_Toc323127690
1. Product Features
The V992-N is a high performance H.264 network camera, designed for demanding security
installations. It delivers crisp, clear images, disclosing every detail, thanks to its top quality
megapixel progressive CMOS sensor and advanced image processing.
Supported by the industry’s largest base of video management software, the V992-N
provides the perfect solution for securing bank offices, airports and other facilities, and for
traffic surveillance, over IP based networks.
The optimal Power over Ethernet (IEEE 802.3af) support power to the camera to be
delivered via the network, eliminating the need for a power outlet and reducing installation
costs. Steady power could be guaranteed with a central Uninterruptible Power Supply (UPS).
The V992-N offers a comprehensive set of network security and management features. This
includes support for port based network control (IEEE802.1X), which allows the camera to
be connected to a network secured with this control, and HTTPS encryption, which provides
a secure channel between camera and application. It also enables authentication of the
video source. Video products are efficiently managed with the powerful V992-N Camera
Management tool, which is provided on the Installation CD which comes with each V992-N
camera.
1. Network (RJ-45 PoE required)
The V992-N connects to the network via a standard network cable, and automatically
detects the speed of the local network segment (10BaseT/100BaseTX Ethernet). This
socket must be used to power the V992-N via Power over Ethernet (PoE). The camera
auto-senses the correct power level when using a PoE (Class 2) switch, router or
injector.
2. Video output for service monitor
This analog video output is available when installation mode is set to ON. Use accessory
cable to video output.
3. Reset Switch
This switch has 3 functions, controlled by the length of time it is pressed.
1) Switch NTSC/PAL format (less than 1second)
2) System reboot (around 5 seconds)
3) Factory Default Reset (more than 10 seconds)
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2. Installation
2.1 Install camera
1) Assemble the mounting tripod (supplied), used
when mounting the camera to a wall bracket,
onto camera with supplied screws.
2) Install the wall bracket at the installation
location according to the instructions supplied
with the wall bracket.
3) Install the camera onto the wall bracket.
2.2 Assign IP address
The default setting of the camera is set “DHCP” to ON. If you have a DHCP server on your
network and UPnP function enabled on your PC you can find the network camera in “My
network”.
If a DHCP server is not available on your network, assign IP address by the following process:
Execute Multi-Upgrade Tool (from the Installation CD). It will search cameras on the network
automatically.
1) After the list of detected devices appears, select the camera you are trying to configure.
2) Select the Network type as Static or DHCP. If Static is selected, enter all of the network
information for your camera.
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3) Select the “Change IP Address” button. The message “Do you want to change IP
address?” will display; select “Yes” from the pop-up window.
4) Check the Type as Static or DHCP from the list.
When you double click the camera within the list, the default web browser (Internet
Explorer or compatible equivalent) will open and automatically connect to the camera.
The V992-N can be accessed with most standard operating systems and browsers. The
recommended browser is Internet Explorer® 7 and above for Windows®.
2.3 Access from a browser
1. Start a browser (i.e., Internet Explorer)
2. Enter the IP address or host name of the camera in the Location/Address field of your
browser. Press Enter.
3. Login dialog will appear when the camera is accessed for the first time.
4. The default user name is ADMIN, and password is 1234.
5. The camera’s Live View page is now displayed in your browser.
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When you first access the camera you will be asked to download and install an Active X
control from the camera to display a Live image.
NOTE: The layout of the live view page in the camera may have been customized to meet
specific requirements. Consequently, some of the examples and functions featured
here may differ from those displayed on your own Live View page.
2.4 Accessing the camera from the Internet
Once installed, the camera is accessible on the local network (LAN). Configure the
router/firewall to allow incoming data traffic to access the camera from the Internet. For
security reasons this is usually done on a specific port. Please refer to the documentation
for router/firewall for further instructions.
2.5 Adjusting the Image and Focus
With Analog Video output
1. Open the Live View page in your web browser.
- Select the Setup tab, and open the Installation page.
- Select the ‘Video Format'.
2. Connect analog monitor to the VIDEO OUT (BNC) on the cable.
- Adjust camera angle.
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With Web Browser
1. Open the Live View page in your web browser.
- Select the Setup tab, and open the Video -> Camera page.
- Click ‘Lens Adjustment’.
2. Set the desired Zoom position.
3. Click ‘One Push Focus’ button to adjust focus automatically or set focus manually.
3. Live View
+
Digital Zoom
Snap Shot
Full Screen
Video Stream change: First stream  Second stream
Play: Click this button by manually to start the stream
Stop: Click this button by manually to stop streaming
NOTE: It is possible that not all the buttons described below will be visible unless the Live
View page has been customized to display them.
5
3.1 Video Stream Types
Motion JPEG
This format uses standard JPEG images in the video stream. These images are then
displayed and updated at a rate sufficient to create a stream that shows constantly updated
motion.
The Motion JPEG stream uses a considerable amount of bandwidth, but it also provides
excellent image quality and access to every individual image contained in the stream.
H.264 protocols and communication methods
• RTP (Real-time Transport Protocol) is a protocol that allows programs to manage the realtime transmission of multimedia data, via unicast or multicast.
• RTSP (Real Time Streaming Protocol) serves as a control protocol, to negotiate the type of
transport protocol to use for the stream. RTSP is used by a viewing client to start a unicast
session.
• UDP (User Datagram Protocol) is a communications protocol that offers limited service for
exchanging data in a network which uses the Internet Protocol (IP).
UDP is an alternative to the Transmission Control Protocol (TCP). The advantage of UDP is
that it is not required to deliver all data and may drop network packets when there is network
congestion. This is suitable for live video, as there is no point in re-transmitting old
information that will not be displayed anyway.
• Unicasting is communication between a single sender and a single receiver over a
network. This means that the video stream goes independently to each user, and each user
gets own stream. A benefit of unicasting is in case one stream fails, it only affects one user.
• Multicasting is bandwidth-conserving technology that reduces bandwidth usage by
simultaneously delivering a single stream of information to multiple network recipients. This
technology is used primarily on delimited networks (intranets), as each user needs an
uninterrupted data flow and should not rely on network routers. (Note that multicasting may
not be available with the firmware you received; check the Vicon website for updated
firmware.)
3.2 How to Stream H.264
Deciding on the combination of protocols and methods to use depends on your viewing
requirements, and on the properties of your network. Setting the preferred method(s) is done
in webpage.
RTP+RTSP
This method (actually RTP over UDP and RTSP over TCP) should be your first
consideration for live video, especially when it is important to always have an up-to-date
video stream, even if some images are lost due to network problems. This could be
configured as multicast or unicast.
RTP/RTSP/Unicasting should be used for video-on-demand broadcasting, so that there is
no video traffic on the network until a client connects and requests the stream. However, as
more and more unicast clients get connected, the traffic on the network will increase and
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may cause congestion. Although there is a maximum of 10 unicast viewers, note that all
multicast users combined count as 1 unicast viewer.
RTP/RTSP
This unicast method is RTP tunneled over RTSP. This could be used to exploit the fact that it
is relatively simple to configure firewalls to allow RTSP traffic.
4. Setup
The V992-N is configured from the Setup link, which is available on the top left hand side in
the web interface. This configuration could be done by:
• Administrators, who have unrestricted access to all settings under the Setup tab.
Accessing the Setup link from a browser
1. Start your web browser and enter the IP address or host name of the camera into the
address bar.
2. The Live View page is now displayed. Click on the Setup tap.
4.1 Install
7
4.1.1 Installation Setup
Installation Mode allows use of the analog BNC output from the camera to connect the
camera
NTSC, PAL: Analog Output is enabled.
OFF: Analog output will be disabled.
NOTE: You must turn Installation Mode OFF to utilize the megapixel features of the camera.
Additionally, all installation setup must be done prior to the camera being used with
a VMS, including ViconNet; the VMS forces the Installation Mode to OFF.
4.2 Video
The following descriptions show examples of some of the features available with V992-N.
4.2.1 Codec
This section allows you to choose the compression codec for each of the video streams.
Codec
H.264
This is a video compression standard that makes good use of bandwidth and could
provide high-quality video streams.
The H.264 standard provides the scope for a large range of different coding tools for use
by various applications in different situations, and the V992-N provides certain subsets of
these tools.
Using H.264, it is also possible to control the bit rate, which in turn allows the amount of
8
bandwidth usage to be controlled. CBR (Constant Bit Rate) is used to achieve a specific
bit rate by varying the quality of the H.264 stream. While using VBR (Variable Bit Rate),
the quality of the video stream is kept as constant as possible, at the cost of a varying bit
rate.
Motion JPEG
This format uses standard JPEG still images in the video stream. These images then are
displayed and updated at a rate sufficient to create a stream that shows constantly
updated motion.
The Motion JPEG stream uses considerable amounts of bandwidth, but also provides
excellent image quality and access to every individual image contained in the stream.
Multiple clients accessing Motion JPEG streams could use different image settings.
Size
Video output resolution. See the table that follows for the output resolution.
Frame rate
1 ~ 30fps (60Hz) / 1 ~25fps (50Hz)
GOP Size
1 ~ 60 frames
Bit-rate Control (CBR or VBR)
When using H.264 compression, if there is only limited bandwidth available, a constant bit
rate (CBR) is recommended, although this may compromise image quality. Use a variable
bit rate (VBR) for the best possibly image quality.
Average Bit-rate (512Kbps ~ 10Mbps)
Recommended bit rate for D1 or VGA: 800Kbps ~ 1Mbps
Recommended bit rate for 1.3M (720p: 3Mbps ~ 4Mbps
Recommended bit rate for 2.0M (1080p): 6Mbps ~ 8Mbps
Boost Quality
The Boost feature is used in conjunction with Video Motion Detection (VMD). When this
feature is turned ON, the Boost FPS can be set to a different value than the Frame Rate set
for the camera in the field above. When motion is detected, the camera will boost the fps
from the regular level set for the camera to this boosted level for the duration of the motion.
Boost Quality can be set ON or OFF. (Note that multicasting may not be available with the
firmware you received; check the Vicon website for updated firmware.)
Quality
1 ~ 100 This parameter is only available in M-JPEG mode.
Anti-Flicker mode (Flicker less mode)
60Hz/50Hz
Video Mirroring
Select Video Mirroring mode NONE/HORIZONTAL/VERTICAL/FLIP(H+V)
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< Output resolution and Frame rate table for V992-N > (Unit: fps)
Second Stream
720p
4CIF
4CIF*
VGA 4:3
VGA 16:9
VGA* 16:9
CIF
QVGA
1280x720
704x480
704x576
640x480
640x360
640x352
352x240/288
352x240
1920x1080
N/A
24
24
25/30
25/30
25/30
25/30
25/30
1280x1024
N/A
25/30
25/30
25/30
25/30
N/A
25/30
25/30
1024x768
N/A
25/30
25/30
25/30
25/30
N/A
25/30
25/30
1280x720
25/30
25/30
25/30
25/30
25/30
N/A
25/30
N/A
704x480
N/A
25/30
N/A
25/30
25/30
N/A
25/30
N/A
704x576
N/A
N/A
25/30
25/30
25/30
N/A
25/30
N/A
640x480
N/A
N/A
N/A
25/30
N/A
N/A
N/A
25/30
640x360
N/A
N/A
N/A
N/A
25/30
N/A
N/A
25/30
352x240/288
N/A
N/A
N/A
N/A
N/A
N/A
25/30
N/A
320x240
N/A
N/A
N/A
N/A
N/A
N/A
N/A
25/30
RESOLUTION Table
1080p
SXGA
XGA
720p
4CIF
First
Stream
4CIF*
VGA 4:3
VGA 16:9
CIF
QVGA
4.2.2 Camera
This section allows you to adjust various camera settings.
Exposure Control
Exposure Mode
AUTO: Use this setting for automatic exposure control.
MANUAL: Use this setting to control camera exposure manually.
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To compensate for poor lighting conditions, you can adjust the Color level, Brightness,
Sharpness, Contrast and Exposure control.
NOTE: When AE is enabled, some of the submenus (AGC Gain, e-Shutter Speed) will be
disabled.
AGC Gain
0 ~ 36 dB
Slow Shutter mode
For low light conditions, turn on slow shutter mode.
Max AGC Gain
LOW/HIGH selectable.
BLC Control (Back Light Compensation)
The BLC adjusts the exposure of scenes with strong backlight in the center-bottom of the
image. When the image background is too bright, or the subject too dark, backlight
compensation makes the subject appear clearer. The settings for low light behavior
determine how the camera behaves sat low light levels. These settings affect video image
quality and how much noise is in the images.
Day & Night Control
Day & Night Mode
Auto/Day/Night
Set this filter to OFF to allow the camera to 'see' infrared light, removing the IR cut filter,
when using an IR illuminator. This will make the image clearer. If set to Auto, the camera
will automatically switch between IR cut filter On and Off, according to the current lighting
conditions.
0/5/10/15/30/60 sec: Set detection window time to avoid switching failure.
White Balance Control
WB Mode
AUTO: (Automatic White Balance)
MANUAL: (Manual White Balance)
The White Balance adjustment setting is used to make the colors in the image appear
consistent, compensating for the different colors present in different light sources.
The V992-N camera can be set to automatically identify the light source and compensate
for its color temperature. If necessary, the type of light source could be set manually.
Image Property Control
Modify the video signal parameters, such as: Brightness, Sharpness, Contrast, and Color.
Sharpness
Brightness
Contrast
Color
(Default: 8, Range: 1~15)
(Default: 15, Range: 0~30)
(Default: 15, Range: 0~30)
(Default: 15, Range: 0~30)
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4.3 Live
V992-N can support up to 10 simultaneous users via unicast.
4.3.1 Viewer Setup
Live View Protocol
RTP Unicast (UDP)/RTP over RTSP (TCP)
Buffering Time (frame based)
Determines (0 ~ 90) x 1/30 sec (0 ~ 3sec)
Viewer OSD Setup
Select On or Off for these displays:
Date: Determines whether the date is displayed.
Resolution: Determines whether the camera resolution is displayed.
Event State: Determines whether the event state is shown on display window (M for
motion is shown in Live View).
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4.4.FTP
4.4.1 Config
Server Configuration
Allows transmission of still images to remote sites using the FTP server. Set the
information for FTP transmission by inserting the IP address, Port, Username and
Password of the remote FTP Server.
4.4.2 Event
Event FTP Sending
You can configure the camera to upload still images to FTP server based on event such as
Motion detection.
Directory
The name of the directory where the still images will be stored when an Event occurs.
13
File Prefix
You may add a file name prefix to the stored image file name.
Example: If the file prefix is ‘MVD’, the still image would be saved as MVD_date_time.jpg.
FTP Send Mapping
Choose which types of events will be recorded to the FTP server by checking the desired
event.
Effective Period
This parameter lets you decide whether to save all the events that are happening at all
hours of the day, or only the events that occur within during specific times of the day. The
Schedule method is used to save events into the FTP server during a specific time range.
The start time and the end time can be set using the dropdown list.
4.4.3 Periodical
Periodical FTP Sending
This allows transmission of still images periodically to the FTP server.
Directory
The name of the directory where the still images will be stored.
File Prefix
You may add a file name prefix to the stored image file name.
Example: If the file prefix is ‘per’, the still image would be saved as per_date_time.jpg.
Interval
It allows for saving still images based on frequency (1 image every 10 sec, for example).
Use the drop-down control to set from 10 seconds to 1 hour.
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Effective Period
This parameter lets you decide whether to save still images at all hours of the day, or
during specific times of the day.
4.5.Event
4.5.1 Motion
Motion Detection
Motion detection is used to generate an alarm whenever movement occurs within the
video image.
A total of 4 motion detection zones can be configured.
Configuring Motion Detection
1. Click Motion in the Event menu.
2. Click Area1-4 button for the area to be defined and select the corresponding area for
motion detection by clicking the relevant color box.
3. Click the box on the video image where the motion area is to be located and adjust the
size of the area by dragging the outlined box across and down in one motion.
4. Adjust the Object Sensitivity from the drop down list, 1-10. The Sensitivity list only
displays when an area is selected; it is not visible when All View is selected. Use the
Selectall button to have the entire scene in the selected area. Deleteall is available to
eliminate all selected areas.
5. Click Save. When motion occurs in the defined area, a red dot appears on the Live video.
NOTE: Using the motion detection feature will consume more of the cameras resources, and
this could decrease the camera’s overall performance, depending on your settings.
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4.5.2 Mapping
Event Mapping
It is possible to define conditions that would cause the camera to respond with certain
actions.
A triggered event happens as a result of an event that is mapped within this menu. This
could be caused by motion detection.
E-mail notification could be sent by Motion Event.
4.6 Network
4.6.1 IP Setup
IP Address Configuration
The IP address could be set automatically via DHCP, or a static IP address could be set
manually.
NOTE: IP address assignment via DHCP may lead to the situation where the IP address
changes and you lose contact with the camera. If your DHCP server can update a
DNS server, you can access the V992-N by a static host name, regardless of having
a dynamic IP address. Configure the options for notification of IP address change
(under Services) to receive notification from the camera when the IP address
changes.
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DNS Configuration
DNS (Domain Name Server) provides the translation of host names to IP addresses on
your network.
Primary DNS server
Enter the IP address of the Primary DNS server for your network.
Secondary DNS server
Enter the IP of the Secondary DNS, which is used if the Primary DNS server is
unavailable.
How to assign IP address
Execute the Multi Upgrade Tool (from the Installation CD); it will search cameras on the
network automatically.
1) After the list of detected devices appears, select the camera you are trying to configure.
2) Select the Network type as Static or DHCP. If Static is selected, enter all of the network
information for your camera.
3) Select the “Change IP Address” button. The message “Do you want to change IP
address?” will display; select “Yes” from the pop-up window.
4) Check the Type as Static or DHCP from the list.
When you double-click the camera within the list, the default web browser (Internet Explorer
or compatible equivalent) will open and automatically connect to the camera.
17
4.6.2 Service Port
Service Port
HTTP port
The default HTTP port number (80) could be changed to any port within the valid port
range (1-65535). This is useful for simple port mapping.
RTSP port
The RTSP protocol allows a connecting client to start an H.264 stream. Enter the RTSP
port number to use. The default setting is 554.
NOTE: After changing the default port numbers, the user can use the ‘Multi-Upgrade Tool’ to
search and connect automatically if they can’t remember the specific port numbers
that they used.
18
4.6.3 E-mail
You must turn Notification to ‘On’ and then enter the host names or addresses for your
mail servers in the fields provided to enable the sending of event and error email
messages from the camera to predefined addresses via SMTP.
NOTE 1)
Frequency: Mail server may register the sender to SPAM list if frequency is set to
“1 Min”. To be safe, it may be better to set “5 Min”.
NOTE 2)
From: Specify the name that sent e-mail notification. It may be better to use e-mail
format like aaa@bbbb.com, as some e-mail servers refuse certain formats.
19
4.7 System
4.7.1 User
When you access the camera, the Configure Root Password dialog box appears.
Enter the default user name ADMIN and password 1234 to log in.
To change the password or add a user, go to Setup > System > User. Fill in the User ID,
Password and E-mail address. Select the Group. Then press the ‘ADD’ button and click
‘SAVE’.
NOTE: The default administrator username ADMIN is permanent and cannot be deleted or
altered.
4.7.2 Date/Time
Date & Time Format
Specify the formats for the date and time (12h or 24h) displayed in the Live View video
streams.
20
NTP Server
Synchronize the time from an NTP server every 60 minutes. Specify the IP address or
host name of the NTP server you are using.
Local Time / PC Sync/SAVE
Specify Local time manually or Synchronize to PC time automatically.
Time Zone Setup
You may select your time zone from the drop-down list.
D.S.T (Daylight Saving Time)
Toggle automatic DST clock adjustment On/Off.
4.7.3 Maintenance
System Name
Choose a system name to identify the camera when using e-mail notifications.
System Reboot
Reboots the camera.
Factory Default
Resets the camera back to the original factory default settings.
Firmware Update
From time to time, firmware will be released to update the camera, which will contain
feature additions and other improvements. Always read the upgrade instructions and
release notes that accompany each new firmware release before updating the firmware.
NOTE: Preconfigured and customized settings should be saved before the firmware is
upgraded.
21
Firmware Update Procedure
1. Save the firmware file to your computer.
2. Go to Setup > System > Maintenance within the camera web browser setup.
3. In the Firmware Update section, browse to the desired firmware file on your computer.
Then click OK.
NOTE: Do not disconnect power to the unit during the upgrade. The unit will restart
automatically after the upgrade has completed (1~5 minutes).
4. If you suspect the firmware upgrade for the camera has failed, always wait at least 5-10
minutes before restarting the upgrade process.
5. Vicon reserves the right to charge for any camera repair which can be attributed to
faulty upgrading by the user. Always read the upgrade instructions and firmware
release notes before updating the firmware.
System Reboot
There are two ways to reset the camera.
Case 1) Using the web browser:
1. Go to SETUP > System > Maintenance.
2. Click “System Reboot” button and wait 1 minute for camera to reboot.
Case 2) Using the Reset Button of the camera:
1. Press and hold for 5 seconds, then release the button.
Factory Default Reset
There are two ways to reset the camera back to factory defaults.
Case 1) Using the web browser:
1. Go to SETUP > System > Maintenance.
2. Click “Factory Default” button.
Case 2) Using the Reset Button of the camera:
1. Push and hold the Reset button for more than 10 seconds.
2. Release the Reset button.
NOTE: The unit will now have the default IP address from a DHCP server.
Use the 'Multi-Upgrade Tool' to discover and connect to the camera.
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4.7.4 Information
System Information
Confirm the system information of the camera:
S/W version/Model Name/MAC address/IP address settings.
23
5. Dimensions
24
25
26
Shipping Instructions
Use the following procedure when returning a unit to the factory:
1. Call or write Vicon for a Return Authorization (R.A.) at one of the locations listed below.
Record the name of the Vicon employee who issued the R.A.
Vicon Industries Inc.
89 Arkay Drive
Hauppauge, NY 11788
Phone: 631-952-2288; Toll-Free: 1-800-645-9116; Fax: 631-951-2288
For service or returns from countries in Europe, contact:
Vicon Industries (U.K.) Ltd
Brunel Way
Fareham, PO15 5TX
United Kingdom
Phone: +44 (0)1489/566300; Fax: +44 (0)1489/566322
2.
Attach a sheet of paper to the unit with the following information:
a.
Name and address of the company returning the unit
b.
Name of the Vicon employee who issued the R.A.
c.
R. A. number
d.
Brief description of the installation
e.
Complete description of the problem and circumstances under which it occurs
f.
Unit’s original date of purchase, if still under warranty
3. Pack the unit carefully. Use the original shipping carton or its equivalent for maximum
protection.
4. Mark the R.A. number on the outside of the carton on the shipping label.
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Vicon Standard Equipment Warranty
Vicon Industries Inc. (the “Company”) warrants your equipment to be free from defects in material and
workmanship under Normal Use from the date of original retail purchase for a period of three years, with the
following exceptions:
1.
2.
3.
4.
5.
6.
7.
8.
Monitors, all models: One year from date of original retail purchase.
Uninterruptible Power Supplies: Two years from date of original retail purchase.
VDR-700 Recorder Series: One year from date of original retail purchase.
V5616MUX: One year from date of original retail purchase.
Arecont Cameras: One year from date of original retail purchase.
FMC series fiber-optic media converters and associated accessories: Lifetime warranty.
For PTZ cameras, “Normal Use” excludes prolonged use of lens and pan-and-tilt motors, gear heads,
and gears due to continuous use of “autopan” or “tour” modes of operation. Such continuous operation
is outside the scope of this warranty.
Any product sold as “special” or not listed in Vicon’s commercial price list: One year from date of original
retail purchase.
Date of retail purchase is the date original end-user takes possession of the equipment, or, at the sole discretion
of the Company, the date the equipment first becomes operational by the original end-user.
The sole remedy under this Warranty is that defective equipment be repaired or (at the Company’s option)
replaced, at Company repair centers, provided the equipment has been authorized for return by the Company,
and the return shipment is prepaid in accordance with policy.
The Company will not be obligated to repair or replace equipment showing abuse or damage, or to parts which in
the judgment of the Company are not defective, or any equipment which may have been tampered with, altered,
misused, or been subject to unauthorized repair.
Software supplied either separately or in hardware is furnished on an “As Is” basis. Vicon does not
warrant that such software shall be error (bug) free. Software support via telephone, if provided at no
cost, may be discontinued at any time without notice at Vicon’s sole discretion. Vicon reserves the right
to make changes to its software in any of its products at any time and without notice.
This Warranty is in lieu of all other conditions and warranties express or implied as to the Goods,
including any warranty of merchantability or fitness and the remedy specified in this Warranty is in lieu of
all other remedies available to the Purchaser.
No one is authorized to assume any liability on behalf of the Company, or impose any obligations on it in
connection with the sale of any Goods, other than that which is specified above. In no event will the Company be
liable for indirect, special, incidental, consequential, or other damages, whether arising from interrupted
equipment operation, loss of data, replacement of equipment or software, costs or repairs undertaken by the
Purchaser, or other causes.
This warranty applies to all sales made by the Company or its dealers and shall be governed by the laws of New
York State without regard to its conflict of laws principles. This Warranty shall be enforceable against the
Company only in the courts located in the State of New York.
The form of this Warranty is effective May 4, 2012.
THE TERMS OF THIS WARRANTY APPLY ONLY TO SALES MADE WHILE THIS WARRANTY IS IN EFFECT.
THIS WARRANTY SHALL BE OF NO EFFECT IF AT THE TIME OF SALE A DIFFERENT WARRANTY IS
POSTED ON THE COMPANY’S WEBSITE, WWW.VICON-SECURITY.COM. IN THAT EVENT, THE TERMS OF
THE POSTED WARRANTY SHALL APPLY EXCLUSIVELY.
Vicon Part Number: 8006-9010-03-10
Rev 0412
28
Vicon Industries Inc.
Corporate Headquarters
89 Arkay Drive
Hauppauge, New York 11788
631-952-2288 800-645-9116
Fax: 631-951-2288
Vicon Europe
Headquarters
Brunel Way
Fareham, PO15 5TX
United Kingdom
+44 (0) 1489 566300
Fax: +44 (0) 1489 566322
Vicon Germany
Kornstieg 3
D-24537 Neumuenster
Phone: +49 (0) 4321 8790
Fax: +49 (0) 4321 879 97
Far East Office
Unit 5, 17/F, Metropole Square
2 On Yiu Street, Shatin
New Territories,
Hong Kong
(852) 2145-7118
Fax: (852) 2145-7117
Internet Address: www.vicon-security.com