Chauvet CH-330 User manual

User Manual
Edition Notes
Edition
Notes
The Legend™ 330SR Spot User Manual Rev. 2 covers the description, safety precautions,
installation, programming, operation, and maintenance of the Legend™ 330SR Spot.
CHAUVET® released this edition of the Legend™ 330SR Spot User Manual in July 2014.
Trademarks CHAUVET® is a registered trademark of CHAUVET & Sons Inc. (d/b/a CHAUVET® or
Copyright Notice
Manual Use
Chauvet). The CHAUVET® logo in its entirety including the CHAUVET® name and the dotted
triangle, and all other trademarks in this manual pertaining to services, products, or marketing
statements (example: It’s Green Thinking™) are owned or licensed by CHAUVET®. Any other
product names, logos, brands, company names, and other trademarks featured or referred to
within this document are the property of their respective trademark holders.
CHAUVET® owns the content of this User Manual in its entirety, including but not limited to
pictures, logos, trademarks, and resources.
© Copyright 2014 CHAUVET®. All rights reserved.
Electronically published by CHAUVET® in the United States of America.
CHAUVET® authorizes its customers to download and print this manual for professional
information purposes only. CHAUVET® expressly prohibits the usage, copy, storage,
distribution, modification, or printing of this manual or its content for any other purpose without
written consent from CHAUVET®.
For better results, print this document in color, on letter size paper (8.5 x 11 in), double-sided. If
using A4 paper (210 x 297 mm), configure your printer to scale the content accordingly.
Document
Printing
Intended Any person in charge of installing, operating, and/or maintaining this product should completely
Audience read through the guide that shipped with the product, as well as this manual, before installing,
Disclaimer
Document
Revision
operating, or maintaining this product.
CHAUVET® believes that the information contained in this manual is accurate in all respects.
However, CHAUVET® assumes no responsibility for any errors or omissions in this document.
CHAUVET® reserves the right to revise and make changes to the content of this document
without obligation that CHAUVET® notify any person or company of such revision or changes.
This does not in any way constitute a commitment by CHAUVET® to make such changes.
CHAUVET® may issue a revision of this manual or a new edition to incorporate such changes.
The Legend™ 330SR Spot User Manual Rev. 2 supersedes all previous versions of this
manual. Discard any older versions of this manual and replace with this version. Go to
www.chauvetprofessional.com for the latest version.
Author
D. Couppe
Date
7/16/14
Legend™ 330SR Spot User Manual Rev. 2
Editor
A. Leon
Date
7/16/14
Table of Contents
Table of Contents
1. Before You Begin ...................................................................................................................................... 1
What Is Included ........................................................................................................................................................... 1
Claims .......................................................................................................................................................................................... 1
Manual Conventions .................................................................................................................................................................... 1
Symbols ....................................................................................................................................................................................... 1
Product At A Glance ..................................................................................................................................................... 2
Safety Notes ................................................................................................................................................................. 2
Personal Safety ............................................................................................................................................................................ 2
Mounting And Rigging .................................................................................................................................................................. 2
Power And Wiring ........................................................................................................................................................................ 2
Operation ..................................................................................................................................................................................... 2
2. Introduction ............................................................................................................................................... 3
Description .................................................................................................................................................................... 3
Features ........................................................................................................................................................................ 3
Overview ....................................................................................................................................................................... 4
Dimensions ................................................................................................................................................................... 5
3. Setup .......................................................................................................................................................... 6
AC Power ...................................................................................................................................................................... 6
AC Plug ........................................................................................................................................................................................ 6
Fuse Replacement ....................................................................................................................................................................... 6
DMX Linking.................................................................................................................................................................. 6
DMX Personalities........................................................................................................................................................................ 6
Gobo Wheel .................................................................................................................................................................. 7
Color Wheel .................................................................................................................................................................. 8
Lamp Replacement ....................................................................................................................................................... 9
Procedure .................................................................................................................................................................................... 9
Procedure (Cont.)....................................................................................................................................................................... 10
Increasing the Lamp’s Life ......................................................................................................................................................... 10
Mounting ..................................................................................................................................................................... 11
Orientation ................................................................................................................................................................................. 11
Rigging ....................................................................................................................................................................................... 11
Procedure .................................................................................................................................................................................. 11
4. Operation ................................................................................................................................................. 12
Control Panel Description ........................................................................................................................................... 12
LCD Display ................................................................................................................................................................ 12
Control Options .......................................................................................................................................................................... 12
Programming.............................................................................................................................................................................. 12
Menu Map ................................................................................................................................................................... 13
Menu Map (Cont.) ....................................................................................................................................................... 14
DMX Functions........................................................................................................................................................................... 15
Product Settings ......................................................................................................................................................................... 15
Lamp Settings ............................................................................................................................................................................ 16
Display Settings ......................................................................................................................................................................... 17
Fixture Tests .............................................................................................................................................................................. 17
Fixture Information ..................................................................................................................................................................... 17
Reset Functions ......................................................................................................................................................................... 18
Special Functions ....................................................................................................................................................................... 19
Offset Mode ................................................................................................................................................................ 19
Entering Offset Mode ................................................................................................................................................................. 19
DMX Values ................................................................................................................................................................ 21
DMX Values (Cont.) .................................................................................................................................................... 22
DMX Values (cont.) ..................................................................................................................................................... 23
Legend™ 330SR Spot User Manual Rev. 2
-i-
Table of Contents
DMX Values (cont.) ..................................................................................................................................................... 24
DMX Values (cont.) ..................................................................................................................................................... 25
DMX Values (cont.) ..................................................................................................................................................... 26
DMX Values (cont.) ..................................................................................................................................................... 27
5. Technical Information ............................................................................................................................. 28
Product Maintenance .................................................................................................................................................. 28
Error Messages .......................................................................................................................................................... 29
6. Technical Specifications......................................................................................................................... 30
Returns ....................................................................................................................................................................... 31
Contact Us .................................................................................................................................................. 31
-ii-
Legend™ 330SR Spot User Manual Rev. 2
Before You Begin
1. BEFORE YOU BEGIN
What Is
Included
Claims
Manual
Conventions
· Legend™ 330SR Spot
· Neutrik® powerCON® power cord
· 2 Omega brackets with mounting hardware
· Warranty Card
· Quick Reference Guide
Carefully unpack the product immediately and check the box to make sure all the parts are in
the package and are in good condition.
If the box or the contents (the product and included accessories) appear damaged from
shipping or show signs of mishandling, notify the carrier immediately, not CHAUVET®. Failure
to report damage to the carrier immediately may invalidate your claim. In addition, keep the box
and contents for inspection.
For other issues, such as missing components or parts, damage not related to shipping, or
concealed damage, file a claim with CHAUVET® within 7 days of delivery.
Convention
1–512
50/60
<SET>
Settings
MENU>Settings
1–10
Yes/No
ON
Symbols
Meaning
A range of values in the text
A set of mutually exclusive values in the text
A button on the product’s control panel
A product function or a menu option
A sequence of menu options
A range of menu values from which to choose in a menu
A set of two mutually exclusive menu options in a menu
A unique value to be entered or selected in a menu
Symbols
Meaning
Critical installation, configuration, or operation information. Failure to
comply with this information may cause the product not to work,
damage third-party equipment, or cause harm to the operator.
Important installation or configuration information. Failure to comply
with this information may keep the product from working.
Useful information.
The term “DMX” used throughout this manual refers to the USITT DMX512-A digital data
transmission protocol.
Legend™ 330SR Spot User Manual Rev. 2
-1-
Before You Begin
Product At A
Glance
Use on Dimmer
Outdoor Use
Sound-Activated
DMX
Master/Slave
Safety Notes
x
x
x
P
x
Auto Programs
Auto-Ranging Power
Supply
Replaceable Fuse
User-Serviceable
x
P
P
x
Read all the following Safety Notes before working with this product. These notes include
important information about the installation, usage, and maintenance of this product.
This product contains no user-serviceable parts. Any reference to servicing in this
User Manual will only apply to properly trained CHAUVET® certified technicians. Do
not open the housing or attempt any repairs.
All applicable local codes and regulations apply to proper installation of this product.
Personal Safety ·
Mounting And
Rigging
Power And
Wiring
Operation
-2-
Avoid direct eye exposure to the light source while the product is on.
Always disconnect this product from its power source before servicing.
Always connect this product to a grounded circuit to avoid the risk of electrocution.
Do not touch this product’s housing during operation because it may be very hot.
This product is for indoor use only! To prevent risk of fire or shock, do not expose this
product to rain or moisture. (IP20)
· Mount this product in a location with adequate ventilation, at least 20 in (50 cm) from
adjacent surfaces.
· This product weighs 47 lb (21.3 kg). Always ask for help when mounting this product to
avoid personal injuries or damage to the product.
· Make sure there are no flammable materials close to this product while it is operating.
· Always carry this product by the handles. Do not carry from the head.
· When hanging this product, always secure to a fastening device using a safety cable.
· Always make sure you are connecting this product to the proper voltage in accordance
with the specifications in this manual or on the product’s specification label.
· Never connect this product to a dimmer pack or rheostat.
· Never disconnect this product by pulling or tugging on the power cable.
· Do not operate this product if you see damage to the housing, lenses, ultraviolet filter, or
cables. Have the damaged parts replaced by an authorized technician at once.
· Do not cover the ventilation slots when operating to avoid internal overheating.
· Do not aim this product toward the Sun. The lenses could concentrate the solar energy
and cause internal overheating.
· The maximum ambient temperature is 113 °F (45 °C). Do not operate this product at a
higher temperature.
· In case of a serious operating problem, stop using this product immediately!
In the unlikely event that your CHAUVET® product may require service, contact
CHAUVET® Technical Support.
·
·
·
·
Legend™ 330SR Spot User Manual Rev. 2
Introduction
2. INTRODUCTION
Description The Legend™ 330SR Spot is a compact, electronic, moving yoke beam product equipped with a
330 watt X8 lamp. It includes a color wheel with 7 colors plus white. It also includes a rotating
3-facet prism, frost, remote focus, and 2 gobo wheels for gobo morphing.
Features ·
·
·
·
·
·
·
·
·
·
·
·
·
·
·
·
·
·
·
Compact moving yoke spot fixture with zoom optics and motorized focus
Virtually silent operation for use in any situation
Precision optics for crisp, even gobo projections
Variable frost for wash-style effects
3-facet rotating prism with zoom for stunning effects
Fast, precise pan and tilt movement
Color wheel:
· 7 colors + Open (white)
· CTO - Split/linear colors
· Rainbow color spin at variable speed
Gobo wheel 1:
· 8 gobos (4 metal + 4 glass) + Open
· Rotating, interchangeable, indexing, slot-n-lock
· Gobo wheel spin at variable speed
Gobo wheel 2:
· 14 gobos + Open
· Gobo wheel spin at variable speed
3-facet rotating prism
CMY color mixing system with vector speed adjustments
DMX channels: 21 or 27
Pan: 540°
Tilt: 270°
Reset over DMX
Electronic power supply
Mechanical dimmer
Neutrik® powerCON® power input
3- and 5-pin DMX input and output connectors
Legend™ 330SR Spot User Manual Rev. 2
-3-
Introduction
Overview
Power
Switch
Fuse
Data In
DMX
Control Panel
DMX
Data
Out
Front View
Power In
Rear View
Handle
Top View
-4-
Side View
Legend™ 330SR Spot User Manual Rev. 2
Introduction
Dimensions
15.12 in
384 mm
22.01 in
428 mm
4.76 in
121 mm
22.01 in
559 mm
17.13 in
435 mm
13.54 in
344 mm
15.12 in
384 mm
10.63 in
270 mm
25.55 in
649 mm 19.80 in
503 mm
Legend™ 330SR Spot User Manual Rev. 2
-5-
Setup
3. SETUP
AC Power
Each Legend™ 330SR Spot has an auto-ranging power supply that works with an input voltage
range of 100 to 240 VAC, 50/60 Hz. To determine the power requirements for each
Legend™ 330SR Spot, refer to the label affixed to the product. You can also refer to the
Technical Specifications chart in this manual.
The listed current rating indicates the maximum current draw during normal operation. For more
information, you may download Sizing Circuit Breakers from the CHAUVET® website:
www.chauvetlighting.com/download/pro.
Always connect this product to a protected circuit with an appropriate electrical ground
to avoid the risk of electrocution or fire.
Never connect this product to a rheostat (variable resistor) or dimmer circuit, even if the
rheostat or dimmer channel serves only as a 0 to 100% switch.
AC Plug The Legend™ 330SR Spot comes with a power input cord terminated with a Neutrik®
powerCON® A connector on one end and has been left bare-wired on the other end. Use the
table below to wire a new plug.
Connection
Wire (U.S.)
Wire (Europe)
Screw Color
AC Live
AC Neutral
Black
White
Brown
Blue
Yellow or Brass
Silver
AC Ground
Green/Yellow
Green/Yellow
Green
Fuse 1. Disconnect this product from the power outlet.
Replacement 2. Using a Phillips-head screwdriver, unscrew the fuse holder cap from the housing.
3. Remove the blown fuse and replace with a another fuse of the same type and rating
(T 10 A, 250 V).
4. Screw the fuse holder cap back in place and reconnect power.
Make sure to disconnect the product’s power cord before replacing a blown fuse. Always
replace the blown fuse with another of the same type and rating.
DMX Linking
DMX
Personalities
-6-
You can link the Legend™ 330SR Spot to a DMX controller using a 3- or 5-pin DMX connection.
If using other DMX-compatible products with the Legend™ 330SR Spot, you can control each
individually with a single DMX controller.
The Legend™ 330SR Spot uses a 3- or 5-pin DMX data connection for the 21- and 27-channel
DMX personalities.
· Refer to the Introduction chapter for a brief description of each DMX personality.
· Refer to the Operation chapter to learn how to configure the Legend™ 330SR Spot to work
in these personalities.
· The DMX Values section provides you with detailed information regarding the DMX
personalities.
If you are not familiar with or need more information about DMX standards, Master/Slave
connectivity, or the DMX cables needed to link this product to a DMX controller,
download
the
DMX
Primer
from
the
CHAUVET®
website:
www.chauvetlighting.com/download/pro.
Legend™ 330SR Spot User Manual Rev. 2
Setup
Gobo Wheel
The Legend™ 330SR Spot includes two gobo wheels: 8 rotating gobos plus open on wheel 1
and 14 fixed gobos plus open on wheel 2. The diagram shows the gobo number on the wheel,
as numbered in the DMX Values tables.
17.8 mm
14.0 mm
8
7
6
Gobo Wheel 1
5
1
2
4
3
Gobo Dimensions
Gobo Wheel 1
6
5
7
4
3
8
2
9
Gobo Wheel 2
1
10
11
12
13
14
The gobos on Gobo Wheel 2 are not removeable.
Legend™ 330SR Spot User Manual Rev. 2
-7-
Setup
Color Wheel
The Legend™ 330SR Spot includes one color wheel with 7 fixed colors plus open (white), as
indicated below. The diagram shows the color number on the wheel, as numbered in the DMX
Values tables.
Open
(White)
2
1
7
3
4
-8-
5
6
Legend™ 330SR Spot User Manual Rev. 2
Setup
Lamp Replacement The Legend™ 330SR Spot is equipped with an Osram Sirius 330W X8 lamp. Follow the
procedure below to safely change the lamp.
Disconnect the product from power before opening.
Procedure
1. Turn the product off and disconnect it from power. Wait at least 15 minutes for the
lamp to cool down.
2. Remove back cover using the 2 Phillips-head ¼-turn screws.
3. Orient the rear of the product so that the spring clip inside is facing downward.
Spring Clip
Legend™ 330SR Spot User Manual Rev. 2
-9-
Setup
Procedure 4. Using the lamp base, push the lamp down against the spring clips and then roll the
lamp out the top.
(Cont.)
5. Remove the 2 wires connected to the lamp by the spade terminals.
Spade Connectors
6. Reverse the steps above to install the new lamp. Do not touch the glass with bare
hands.
Do not turn product on without a lamp!
Increasing the Lamp’s · ALWAYS turn the lamp off by using the DMX controller or the product’s control
panel, then wait at least 5 minutes before switching off the product. This will
Life
keep the fans running to extract any remaining heat from the product’s head.
· DO NOT power cycle the product unless it is necessary.
· DO NOT re-strike the lamp immediately after turning it off. CHAUVET®
recommends waiting 5 minutes before trying to re-strike the lamp.
· DO NOT touch the lamp without wearing gloves to avoid leaving grease on the
bulb or on the contacts that could reduce the lamp’s life.
· ALWAYS change the lamp when it has reached its recommended lifespan to
avoid the risk of lamp explosion.
-10-
Legend™ 330SR Spot User Manual Rev. 2
Setup
Mounting
Orientation
Before mounting this product, read and follow the Safety Notes. For our CHAUVET® line of
mounting clamps, go to http://trusst.com/productcategory/base-plates-accessories-clamps/.
Always mount this product in a safe position and make sure there is adequate room for
ventilation, configuration, and maintenance.
Rigging CHAUVET® recommends using the following general guidelines when mounting this product.
·
Procedure
When selecting an installation location, consider easy access to this product for operation,
programming adjustments, and routine maintenance.
· Make sure to mount this product away from any flammable material as indicated in the
Safety Notes.
· Never mount in places where rain, high humidity, extreme temperature changes, or
restricted ventilation may affect the product.
· If hanging this product, make sure that the mounting location can support the product’s
weight. See the Technical Specifications for the weight-bearing requirements of this
product.
· When hanging this product, always secure to a fastening device using a safety cable (such
as CH-05 from CHAUVET®).
The Legend™ 330SR Spot comes with a preinstalled mounting surface to which you will be
able to attach the 2 included omega brackets. Make sure the clamps (such as CLP-15 from
CHAUVET®) are capable of supporting the weight of this product. Use two mounting points per
product. In addition, use a safety cable to link the product to the structure.
Mounting Clamp
Safety Cable
Omega Brackets
Mounting Diagram
Mounting
Surface
Floor Mounting
Legend™ 330SR Spot User Manual Rev. 2
Overhead Mounting
-11-
Operation
4. OPERATION
Control Panel
Description
Button
Function
<MENU>
<ENTER>
Exits from the current menu or function
Enables the currently displayed menu or sets the currently
selected value in to the current function
Navigates upward through the menu list or increases the numeric
value when in a function
Navigates downward through the menu list or decreases the
numeric value when in a function
<UP>
<DOWN>
LCD Display
Control Options
Programming
-12-
The Legend™ 330SR Spot features a backlit liquid crystal display (LCD) that provides
information regarding the product’s settings and status. In addition, the LCD can be
inverted. This allows ease of reading the display whether the product is positioned on the
floor or hanging from a truss.
Upon power up, the LCD will show the Legend logo and the product identification. After
completing the power up tests, the LCD will show the DMX address, the DMX mode, and
the temperature, along with a warning sign if the tests have detected an error.
Press <ENTER> to read the corresponding error message (see Error Messages in
the Technical Information section).
To clear the error messages, press <ENTER> while they show on the display.
You can set the Legend™ 330SR Spot starting address in the 001–512 DMX range. This
enables control of up to 18 products in the 27-channel Mode2 personality.
Refer to the Menu Map to understand the menu options. The menu map shows the main
level and a variable number of programming levels for each option.
· To enter programming mode, press any key on the control panel to wake the opening
screen. Press <MENU> until you see one of the main level options.
· To highlight a menu option or to change a setting, press <UP> or <DOWN>.
· To change menu levels as shown in the Menu Map, press <ENTER> or <MENU>.
This is equivalent to moving right and left of the Menu Map, respectively.
· To accept the current or new value, press <ENTER>.
· To return to the previous menu without making changes, press <MENU>.
· To exit programming mode, press <MENU> until you see one of the main level
options, the opening screen, or do not press any button for 30 seconds and the
screen will automatically revert to the opening screen.
Legend™ 330SR Spot User Manual Rev. 2
Operation
Menu Map
Main Level
Programming Levels
DMX Address
DMX Functions
P/T Feedback
Fixture Setting
Bl.o. P/T Moving
Bl.o. Color Change
Bl.o. Gobo Change
On/Off
State/Power On
Off Via DMX
Lamp Setting
001–512
Mode1 (21)
DMX Channel Mode
Mode2 (27)
View DMX Value
No
Pan Inverse
Yes
No
Tilt Inverse
Yes
On if DMX On
Off if DMX Off
No
Yes
No
Yes
No
Yes
No
Yes
OFF
ON
OFF
ON
No
Yes
No
Yes
No
Yes
Ignition Delay
0S–255S
Low Power Delay
0S–255S
Display Inverse
Backlight Auto Off
Display Setting
No
Yes
No
Yes
Backlight Intensity
1–10
Temperature Unit
°C
°F
Legend™ 330SR Spot User Manual Rev. 2
Description
Selects a starting DMX address
Selects the 21-channel DMX mode
Selects the 27-channel DMX mode
Shows current DMX values for each channel
Defines the direction of the pan function
Defines the direction of the tilt function
Defines auto correct function
Defines the pan/tilt move-in black delay
Defines the color change move-in black delay
Defines the gobo change move-in black delay
Turns lamp on/off
Defines the status of the lamp when powering
up the product
Turns off the unit via DMX controller
Turns lamp on when DMX signal is detected
Turns lamp off when DMX signal is lost
Selects duration of delay between product
power on and lamp power on
Selects the duration of delay when shutter is
closed and lamp enters lower power state
Defines the direction of the display
Display backlight always on
Display backlight turns off after 1 minute of
control panel inactivity
Selects backlight intensity from dim (1) to
bright (10)
Defines how temperature is displayed
-13-
Operation
Menu Map (Cont.)
Main Level
Programming Levels
Description
Auto Test
Selects the product’s automatic test sequence
Fixture Test
Fixture Information
Reset Functions
Manual Test
Fixture Use Time
Exit
Lamp On Time
Reset Time
Firmware Version
No
Pan/Tilt
Yes
No
Shutter
Yes
No
Color/CMY
Yes
No
Gobo/Iris
Yes
No
Zoom/Frost/Focus/
Prism
Yes
No
Yes
All
Special Functions
Fixture
Maintenance
Interval
10–300 h
Remain
Time
Exit
Factory Setting
-14-
Reset Time
No
Yes
Selects the product’s manual test function
Displays total hours of products use
Displays the amount of time the lamp has
been on
Resets lamp timer to 0
Displays the firmware version
Resets pan/tilt function to home position
Resets shutter function to home position
Resets color wheel/color flags to home
position
Resets gobo wheel/iris functions to home
position
Resets zoom/frost/focus/prism functions to
home position
Resets all functions to home position
Defines amount of hours between
maintenance
Shows amount of time remaining in
maintenance cycle
Resets maintenance timer
Sets product back to default factory settings
Legend™ 330SR Spot User Manual Rev. 2
Operation
DMX Functions From the Main Menu, highlight DMX Functions and press <ENTER> (a new menu with
the DMX functions will open).
DMX Address 1. Highlight DMX Address.
2. To change the current address, press <ENTER>.
a. Change the starting address (001–512).
b. Accept the new value.
DMX Mode 1. Highlight DMX Channel Mode.
2. To change the current mode, press <ENTER>.
a. Select a DMX mode (Mode1/Mode2).
b. Accept the selected option.
View DMX Values 1. Highlight View DMX Value.
2. Press <ENTER>.
a. Scroll along the list to see the values of all the current attributes.
b. Return to the previous menu.
The list will show either 21 or 27 attributes, depending on the current DMX mode.
Product Settings From the Main Menu, highlight Fixture Settings and press <ENTER>.
Reverse Pan Direction 1. Highlight Pan Inverse.
2. To reverse the pan direction, press <ENTER>.
a. Select YES to reverse the pan direction or NO to use the normal pan direction.
b. Accept the selected option.
Reverse Tilt Direction 1. Highlight Tilt Inverse.
2. To reverse the tilt direction, press <ENTER>.
a. Select YES to reverse the tilt direction or NO to use the normal tilt direction.
b. Accept the selected option.
P/T Feedback 1. Highlight P/T Feedback.
2. To select whether the product will auto correct itself when pan/ tilt is knocked out of
position, press <ENTER>.
a. Select YES to turn on the auto correct or NO to turn off the auto correct.
b. Accept the selected option.
Head Motion Blackout 1. Highlight Bl.o P/T Moving.
2. To black out the output when the head moves, press <ENTER>.
a. Select YES to black out the output when the head tilts or pans, or NO to keep
the output on while the head moves.
b. Accept the selected option.
Color Change Blackout 1. Highlight Bl.o Color Change.
2. To black out the output when the color wheel changes, press <ENTER>.
a. Select YES to black out the output during a color change or NO to keep the
output on to see the color changing.
b. Accept the selected option.
Gobo Change Blackout 1. Highlight Bl.o Gobo Change.
2. To black out the output when the gobo wheel changes, press <ENTER>.
a. Select YES to black out the output during a gobo change or NO to keep the
output on to see the gobo changing.
b. Accept the selected option.
Legend™ 330SR Spot User Manual Rev. 2
-15-
Operation
Lamp Settings From the Main Menu, highlight Lamp Settings and press <ENTER>.
The lamp will not turn on if the ambient temperature is 104 ºF (40 ºC) or higher.
Lamp On/Off 1. Highlight On/Off.
2. To turn the lamp on or off, press <ENTER>.
a. Select ON to turn the lamp on or OFF to turn the lamp off.
b. Accept the selected option.
Lamp Status During Power 1. Highlight State/Power On.
On 2. To change the lamp status during power on, press <ENTER>.
a. Select ON to turn on the product and the lamp simultaneously or OFF to turn on
the product without turning on the lamp.
b. Accept the selected option.
Remote Turn Off 1. Highlight Off Via DMX.
2. To enable/disable remote turn off, press <ENTER>.
a. Select YES to enable product turn off from either a DMX controller or its power
switch, or NO to turn the product off only from its power switch.
b. Accept the selected option.
Lamp On if DMX Present 1. Highlight On if DMX On.
2. To turn the lamp on when DMX is present, press <ENTER>.
a. Select YES to turn the lamp on if DMX signal is present, or NO to turn the lamp
on only from the control panel.
b. Accept the selected option.
Lamp Off if DMX Absent 1. Highlight Off if DMX Off.
2. To turn the lamp off when DMX is absent, press <ENTER>.
a. Select YES to turn the lamp off if DMX signal is absent, or NO to turn the lamp
off only from the control panel.
b. Accept the selected option.
Lamp Strike Delay 1. Highlight Ignition Delay.
2. To set the lamp strike delay, press <ENTER>.
a. Select the delay before the lamp strikes after power up in seconds (0S–255S).
b. Accept the new value.
Fixture Shut Off Delay 1. Highlight Low Power Delay.
2. To set the lamp shut off delay, press <ENTER>.
a. Select the delay before the product powers off after lamp off in seconds
(0S–255S).
b. Accept the new value.
-16-
Legend™ 330SR Spot User Manual Rev. 2
Operation
Display Settings From the Main Menu, highlight Display Settings and press <ENTER>.
Overturn Display 1. Highlight Display Inverse.
2. To overturn the display, press <ENTER>.
a. Select YES to turn the LCD around or NO to keep the normal LCD view.
b. Accept the selected option.
LCD Backlight Off 1. Highlight Backlight Auto Off.
2. To configure the LCD backlight, press <ENTER>.
a. Select YES to automatically turn the LCD backlight off after 1 minute or NO to
keep the LCD backlight always on.
b. Accept the selected option.
Backlight Brightness 1. Highlight Backlight Intensity.
2. To set the backlight brightness, press <ENTER>.
a. Select the backlight brightness (1–10), 1 being the darkest and 10 the brightest.
b. Accept the new value.
Temperature Unit 1. Highlight Temperature Unit.
2. To select the temperature unit, press <ENTER>.
a. Select ºC to show the temperature in the Celsius scale or ºF to show the
temperature in the Fahrenheit scale.
b. Accept the selected option.
Fixture Tests From the Main Menu, highlight Display Settings and press <ENTER>.
Automatic Fixture Test 1. Highlight Auto Test.
2. To start the built-in test sequence, press <ENTER>.
The automatic fixture test will end after 1 full cycle. You can stop the test by
pressing <MENU>.
Manual Fixture Test 1. Highlight Manual Test and press <ENTER>.
2. Highlight the desired attribute.
3. To change the value of the selected attribute, press <ENTER>.
a. Set the attribute value (000–255).
b. Accept the new value.
4. Repeat steps 2 and 3 for the other attributes.
5. When done with the test, exit to the previous menu
(the values of all tested channels will go back to zero).
Fixture Information From the Main Menu, highlight Fixture Information and press <ENTER>.
Fixture Operation Timer ·
Highlight Fixture Use Time (the accumulated product’s operation time will show).
You cannot modify or reset the fixture operation timer.
Lamp Operation Timer 1. Highlight Lamp On Time (the accumulated lamp’s operation time will show).
2. To reset the lamp operation timer, press <ENTER>.
a. Select Reset Time to reset the timer or Exit to exit without resetting.
b. Accept the selected option.
Firmware Version 1. Highlight Firmware Version.
2. To see the firmware versions installed, press <ENTER>.
a. The display will show the current firmware version for each of the four CPU
boards (A through D) in the product.
b. Return to the previous menu.
Legend™ 330SR Spot User Manual Rev. 2
-17-
Operation
Reset Functions From the Main Menu, highlight Reset and press <ENTER>.
You can leave this sub-menu at any time by pressing <MENU> or selecting NO.
Pan/Tilt Reset ·
Highlight Pan/Tilt and press <ENTER>.
a. Select YES to reset the pan and tilt movements to their home positions.
b. Accept the selected option.
Shutter Reset ·
Highlight Shutter and press <ENTER>.
a. Select YES to reset the shutter to the home position.
b. Accept the selected option.
Color/CMY Reset ·
Gobo/Iris Reset ·
Zoom/Frost/Focus/Prism ·
Reset
Reset All ·
-18-
Highlight Color/CMY and press <ENTER>.
a. Select YES to reset the color wheel and the CMY filters to their home positions.
b. Accept the selected option.
Highlight Gobo/Iris and press <ENTER>.
a. Select YES to reset the gobo wheels and Iris to their home positions.
b. Accept the selected option.
Highlight Zoom/Frost/Focus/Prism and press <ENTER>.
a. Select YES to reset the zoom, focus, prism, and frost to their home positions.
b. Accept the selected option.
Highlight All and press <ENTER>.
a. Select YES to reset all moving optical parts and the moving head to their home
positions.
b. Accept the selected option.
Legend™ 330SR Spot User Manual Rev. 2
Operation
Special Functions From the Main Menu, highlight Special Functions and press <ENTER>.
Fixture Maintenance Timers 1. Highlight Fixture Maintenance and press <ENTER>
(the current maintenance interval and remaining time will show).
2. To change the maintenance interval timer, highlight Interval and press <ENTER>.
a. Select the new interval 10–300 h (in hours).
b. Accept the new value.
3. To reset the counter for the remaining time, highlight Remain Time
and press <ENTER>.
a. Select Reset Time to reset the timer or Exit to exit without resetting it.
b. Accept the selected option.
It is a good idea to use the Fixture Maintenance timer as a reminder to change the
lamp.
Fixture Defaulting ·
Highlight Factory Setting and press <ENTER>.
a. Select YES to reset the product to factory default setting or NO to exit without
resetting.
Offset Mode The Offset mode provides fine adjustments for the home position of all the moving parts in
the optical path as well as the pan and tilt movements. This way, when in their home
position, the moving parts do not show any border or reduce the light output.
Entering Offset Mode 1. Press <MENU> to enter the regular Menu mode.
2. Press <ENTER> for more than 3 seconds to enter the Offset mode (the Offset mode
menu will show).
Pan · Select Pan and press <ENTER>.
a. Select the new value (-128–127).
b. Accept the new value.
Tilt · Select Tilt and press <ENTER>.
a. Select the new value (-128–127).
b. Accept the new value.
Shutter · Select Shutter and press <ENTER>.
a. Select the new value (000–255).
b. Accept the new value.
Color · Select Color and press <ENTER>.
a. Select the new value (-128–127).
b. Accept the new value.
Cyan · Select Cyan and press <ENTER>.
a. Select the new value (000–255).
b. Accept the new value.
Magenta · Select Magenta and press <ENTER>.
a. Select the new value (000–255).
b. Accept the new value.
Yellow · Select Yellow and press <ENTER>.
a. Select the new value (000–255).
b. Accept the new value.
Legend™ 330SR Spot User Manual Rev. 2
-19-
Operation
Gobo ·
Select Gobo and press <ENTER>.
a. Select the new value (-128–127).
b. Accept the new value.
R-Gobo ·
Select R-Gobo and press <ENTER>.
a. Select the new value (-128–127).
b. Accept the new value.
Gobo 2 ·
Select Gobo 2 and press <ENTER>.
a. Select the new value (-128–127).
b. Accept the new value.
Iris ·
Select Iris and press <ENTER>.
a. Select the new value (000–255).
b. Accept the new value.
Prism ·
Select Prism and press <ENTER>.
a. Select the new value (000–255).
b. Accept the new value.
R-Prism ·
-20-
Select R-Prism and press <ENTER>.
a. Select the new value (-128–127).
b. Accept the new value.
Zoom ·
Select Zoom and press <ENTER>.
a. Select the new value (000–255).
b. Accept the new value.
Focus ·
Select Focus and press <ENTER>.
a. Select the new value (000–255).
b. Accept the new value.
Frost ·
Select Frost and press <ENTER>.
a. Select the new value (000–255).
b. Accept the new value.
Legend™ 330SR Spot User Manual Rev. 2
Operation
DMX Values
Mode1 (21)
Channel
Function
Value
Percent/Setting
1
Pan
000 ó 255 0–100%
2
3
4
5
6
Fine Pan
Tilt
Fine Tilt
Pan/Tilt Speed
Dimmer
7
Shutter
8
Color Wheel
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 007
008 ó 015
016 ó 131
132 ó 167
168 ó 203
204 ó 239
240 ó 247
248 ó 255
000 ó 007
008 ó 015
016 ó 023
024 ó 031
032 ó 039
040 ó 047
048 ó 055
056 ó 063
064 ó 127
128 ó 189
190 ó 193
194 ó 255
0–100%
0–100%
0–100%
Fast to slow
0–100%
No function
Open
Slow to fast (strobe)
Fast close/slow open
Slow close/fast open
Slow to fast (pulse effect)
Random strobe
Open
Open
Color 1
Color 2
Color 3
Color 4
Color 5
Color 6
Color 7
Index/split color
Clockwise rotation, fast to slow
Stop
Counter-clockwise rotation, slow to fast
9
10
11
Cyan
Magenta
Yellow
12
Gobo Wheel 1
000 ó 255
000 ó 255
000 ó 255
000 ó 007
008 ó 014
015 ó 021
022 ó 028
029 ó 035
036 ó 042
043 ó 049
050 ó 056
057 ó 063
064 ó 127
128 ó 189
190 ó 193
194 ó 255
0–100%
0–100%
0–100%
Open
Gobo 1
Gobo 2
Gobo 3
Gobo 4
Gobo 5
Gobo 6
Gobo 7
Gobo 8
Gobo 1–8 bounce
Clockwise rotation, fast to slow
Stop
Counter-clockwise rotation, slow to fast
Legend™ 330SR Spot User Manual Rev. 2
-21-
Operation
DMX Values (Cont.)
Mode1 (21)
(cont.)
-22-
Channel
Function
13
Gobo Wheel 1
Rotate
14
Gobo Wheel 2
15
16
Focus
Zoom
17
Prism Wheel
18
Prism Rotation
19
Iris
20
Frost
Value
Percent/Setting
000 ó 127
128 ó 189
190 ó 193
194 ó 255
000 ó 004
005 ó 009
010 ó 014
015 ó 018
019 ó 023
024 ó 028
029 ó 033
034 ó 037
038 ó 042
043 ó 047
048 ó 052
053 ó 056
057 ó 061
062 ó 066
067 ó 071
072 ó 127
128 ó 189
190 ó 193
194 ó 255
000 ó 255
000 ó 255
000 ó 007
008 ó 127
128 ó 191
192 ó 255
000 ó 127
128 ó 190
191 ó 192
193 ó 255
Index/split gobo
Clockwise rotation, fast to slow
Stop
Counter-clockwise rotation, slow to fast
Open
Gobo 1
Gobo 2
Gobo 3
Gobo 4
Gobo 5
Gobo 6
Gobo 7
Gobo 8
Gobo 9
Gobo 10
Gobo 11
Gobo 12
Gobo 13
Gobo 14
Gobo 1–14 bounce
Clockwise rotation, fast to slow
Stop
Counter-clockwise rotation, slow to fast
0–100%
0–100%
No function
Prism insert
Effect 1
Effect 2
Index
Clockwise rotation, fast to slow
Stop
Counter-clockwise rotation, slow to fast
000 ó 063
064 ó 127
128 ó 191
192 ó 255
000 ó 255
Wide to narrow
Iris effect, slow to fast
Iris effect, out slow, in fast
Iris effect, in slow, out fast
0–100%
Legend™ 330SR Spot User Manual Rev. 2
Operation
DMX Values (cont.)
Mode1 (21)
(cont.)
Channel
21
Function
Control
Legend™ 330SR Spot User Manual Rev. 2
Value
Percent/Setting
000 ó 069
070 ó 079
080 ó 089
090 ó 099
100 ó 109
110 ó 119
120 ó 129
130 ó 139
140 ó 149
150 ó 159
160 ó 169
170 ó 179
180 ó 189
190 ó 199
200 ó 209
210 ó 219
No function
Pan/tilt blackout mode enabled
Pan/tilt blackout mode disabled
Color wheel change blackout mode enabled
Color wheel change blackout mode disabled
Gobo change blackout mode enabled
Gobo change blackout mode disabled
Lamp on
Pan/tilt reset
Color/CMY reset
Gobo/iris reset
Shutter/dimmer reset
No function
Frost/focus reset
Reset all
Color, gobo, pan/tilt change blackout mode
enabled
220 ó 229 Color, gobo, pan/tilt change blackout mode
disabled
230 ó 239 Lamp off
240 ó 255 No function
-23-
Operation
DMX Values (cont.)
Mode2 (27)
-24-
Channel
Function
Value
Percent/Setting
1
Pan
000 ó 255 0–100%
2
3
4
5
6
7
Fine Pan
Tilt
Fine Tilt
Pan/Tilt Speed
Dimmer
Fine Dimmer
8
Shutter
9
Color Wheel
10
11
12
Cyan
Magenta
Yellow
13
CMY Speed
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 007
008 ó 015
016 ó 131
132 ó 167
168 ó 203
204 ó 239
240 ó 247
248 ó 255
000 ó 007
008 ó 015
016 ó 023
024 ó 031
032 ó 039
040 ó 047
048 ó 055
056 ó 063
064 ó 127
128 ó 189
190 ó 193
194 ó 255
000 ó 255
000 ó 255
000 ó 255
000 ó 254
255
0–100%
0–100%
0–100%
Fast to slow
0–100%
0–100%
No function
Open
Slow to fast (strobe)
Fast close/slow open
Slow close/fast open
Slow to fast (pulse effect)
Random strobe
Open
Open
Color 1
Color 2
Color 3
Color 4
Color 5
Color 6
Color 7
Index/split color
Clockwise rotation, fast to slow
Stop
Counter-clockwise rotation, slow to fast
0–100%
0–100%
0–100%
Fast to slow
Fast
Legend™ 330SR Spot User Manual Rev. 2
Operation
DMX Values (cont.)
Mode2 (27)
(cont.)
Channel
Function
14
Gobo Wheel 1
15
Gobo Wheel 1
Rotate
16
Gobo Wheel 2
17
18
Focus
Zoom
19
Prism Wheel
20
Prism Rotation
21
Iris
Legend™ 330SR Spot User Manual Rev. 2
Value
000 ó 007
008 ó 014
015 ó 021
022 ó 028
029 ó 035
036 ó 042
043 ó 049
050 ó 056
057 ó 063
064 ó 127
128 ó 189
190 ó 193
194 ó 255
000 ó 127
128 ó 189
190 ó 193
194 ó 255
000 ó 004
005 ó 009
010 ó 014
015 ó 018
019 ó 023
024 ó 028
029 ó 033
034 ó 037
038 ó 042
043 ó 047
048 ó 052
053 ó 056
057 ó 061
062 ó 066
067 ó 071
072 ó 127
128 ó 189
190 ó 193
194 ó 255
000 ó 255
000 ó 255
000 ó 007
008 ó 127
128 ó 191
192 ó 255
000 ó 127
128 ó 190
191 ó 192
193 ó 255
000 ó 063
064 ó 127
128 ó 191
192 ó 255
Percent/Setting
Open
Gobo 1
Gobo 2
Gobo 3
Gobo 4
Gobo 5
Gobo 6
Gobo 7
Gobo 8
Gobo 1–8 bounce
Clockwise rotation, fast to slow
Stop
Counter-clockwise rotation, slow to fast
Index/split gobo
Clockwise rotation, fast to slow
Stop
Counter-clockwise rotation, slow to fast
Open
Gobo 1
Gobo 2
Gobo 3
Gobo 4
Gobo 5
Gobo 6
Gobo 7
Gobo 8
Gobo 9
Gobo 10
Gobo 11
Gobo 12
Gobo 13
Gobo 14
Gobo 1–14 bounce
Clockwise rotation, fast to slow
Stop
Counter-clockwise rotation, slow to fast
0–100%
0–100%
No function
Prism insert
Effect 1
Effect 2
Index
Clockwise rotation, fast to slow
Stop
Counter-clockwise rotation, slow to fast
Wide to narrow
Iris effect, slow to fast
Iris effect, out slow, in fast
Iris effect, in slow, out fast
-25-
Operation
DMX Values (cont.)
Mode2 (27)
(cont.)
Channel
Value
Percent/Setting
Frost
000 ó 255 0–100%
23
Pan/Tilt Macro
000 ó 007
008 ó 015
016 ó 023
024 ó 031
032 ó 039
040 ó 047
048 ó 055
056 ó 063
064 ó 071
072 ó 079
080 ó 087
088 ó 095
096 ó 103
104 ó 111
112 ó 119
120 ó 127
128 ó 135
136 ó 143
144 ó 151
152 ó 159
160 ó 167
168 ó 175
176 ó 183
184 ó 191
192 ó 199
200 ó 207
208 ó 215
216 ó 223
224 ó 231
232 ó 239
240 ó 247
248 ó 255
24
Pan/Tilt Macro
Speed
000 ó 255 0–100%
Preset Color
000 ó 021
022 ó 042
043 ó 063
064 ó 085
086 ó 106
107 ó 127
128 ó 148
149 ó 170
171 ó 191
192 ó 212
213 ó 233
234 ó 255
22
25
-26-
Function
No function
Macro 1
Macro 2
Macro 3
Macro 4
Macro 5
Macro 6
Macro 7
Macro 8
Macro 9
Macro 10
Macro 11
Macro 12
Macro 13
Macro 14
Macro 15
Macro 16
Macro 17
Macro 18
Macro 19
Macro 20
Macro 21
Macro 22
Macro 23
Macro 24
Macro 25
Macro 26
Macro 27
Macro 28
Macro 29
Macro 30
Macro 31
No function
Color 1
Color 2
Color 3
Color 4
Color 5
Color 6
Color 7
Color 8
Color 9
Color 10
Color 11
Legend™ 330SR Spot User Manual Rev. 2
Operation
DMX Values (cont.)
Mode2 (27)
(cont.)
Channel
Function
26
Color Macro
27
Control
Legend™ 330SR Spot User Manual Rev. 2
Value
Percent/Setting
000 ó 007
008 ó 028
029 ó 049
050 ó 069
070 ó 090
091 ó 110
111 ó 131
132 ó 152
153 ó 173
174 ó 193
194 ó 213
214 ó 234
235 ó 255
000 ó 069
070 ó 079
080 ó 089
090 ó 099
100 ó 109
110 ó 119
120 ó 129
130 ó 139
140 ó 149
150 ó 159
160 ó 169
170 ó 179
180 ó 189
190 ó 199
200 ó 209
210 ó 219
No function
Color Macro 1
Color Macro 2
Color Macro 3
Color Macro 4
Color Macro 5
Color Macro 6
Color Macro 7
Color Macro 8
Color Macro 9
Color Macro 10
Color Macro 11
Color Macro 12
No function
Pan/tilt blackout mode enabled
Pan/tilt blackout mode disabled
Color wheel change blackout mode enabled
Color wheel change blackout mode disabled
Gobo change blackout mode enabled
Gobo change blackout mode disabled
Lamp on
Pan/tilt reset
Color/CMY reset
Gobo/iris reset
Shutter/dimmer reset
No function
Frost/focus reset
Reset all
Color, gobo, pan/tilt change blackout mode
enabled
220 ó 229 Color, gobo, pan/tilt change blackout mode
disabled
230 ó 239 Lamp off
240 ó 255 No function
-27-
Technical Information
5. TECHNICAL INFORMATION
Product
Maintenance
To maintain optimum performance and minimize wear, you should clean this product
frequently. Usage and environment are contributing factors in determining the cleaning
frequency.
As a rule, clean this product at least twice a month. Dust build-up reduces light output
performance and can cause overheating. This can lead to reduced light source life and
increased mechanical wear.
To clean your product:
1. Unplug the product from power.
2. Wait until the product is at room temperature.
3. Use a vacuum (or dry compressed air) and a soft brush to remove dust collected on
the external vents.
4. Clean all external surfaces with a mild solution of non-ammonia glass cleaner or
isopropyl alcohol.
5. Apply the solution directly to a soft, lint-free cotton cloth or a lens cleaning tissue.
6. Wipe any dirt or grime to the outside edges of the lens surface.
7. Gently polish the lens surfaces until they are free of haze and lint.
Always dry the external surfaces thoroughly and carefully after cleaning them.
Do not spin the cooling fans while blowing compressed air into them.
-28-
Legend™ 330SR Spot User Manual Rev. 2
Technical Information
Error Messages
Message
Cause(s)
Action(s)
Lamp Startup Fail
The lamp has not started after being
struck
· Check lamp
· Check lamp socket and wiring
· Send product for repair
Temperature Sense Error
No communication with temperature
sensor
· Check sensor wiring
· Check sensor integrity
· Send product for repair
Lamp Too Hot Low Power
Ambient temperature higher than
104 °C; lamp in low power for safety
· Check fans
· Check fan wiring
· Clean vents
Lamp Too Hot Power Off
Ambient temperature higher than
110 °C; lamp off for safety
· Check fans
· Check fan wiring
· Clean vents
Maintenance Fixture
Fixture Maintenance timer expired
· Proceed with maintenance and reset timer
Memory Initial Fail
Memory chip error
· Send product for repair
CPU-B Error
CPU-C Error
CPU-D Error
No communication with auxiliary CPU
· Check sensor’s wiring and position
· Send product for repair
Pan Reset Error
Pan Encode Error
Tilt Reset Error
Tilt Encode Error
Moving head failed to go to home
position after power up or fixture reset
· Check moving head’s free movement
· Check sensors’ wiring and position
· Send product for repair
Dimmer Reset Fail
Color Reset Fail
Gobo Reset Fail
Focus Reset Fail
Zoom Reset Fail
Frost Reset Fail
Indicated moving part failed to go to
its home position after power up or
fixture reset
· Check part’s free movement and integrity
· Check sensors’ wiring and position
· Send product for repair
Legend™ 330SR Spot User Manual Rev. 2
-29-
Technical Information
6. TECHNICAL SPECIFICATIONS
Dimensions and
Weight
Length
Width
Height
Weight
13.5 in (344 mm)
17.1 in (435 mm)
25.5 in (649 mm)
47 lb (21.3 kg)
Note: Dimensions in inches rounded to the nearest decimal digit.
Power
Light Source
Gobo Dimensions
Photo Optic
Thermal
DMX
Ordering
-30-
Power Supply Type
Range
Voltage Selection
Switching (internal)
100–240 VAC, 50/60 Hz
Auto-ranging
Parameter
120 VAC, 60 Hz
230 VAC, 50 Hz
Consumption
Current
Fuse
514 W
4.3 A
T 10 A, 250 V
495 W
2.3 A
T 10 A, 250 V
Power I/O
U.S./Canada
Worldwide
Power input connector
Power cord plug
Neutrik® powerCON® A
Bare-wired
Neutrik® powerCON® A
Bare-wired
Type
Power
Lifespan
HRI
330 W
1,500 hours
Gobo Wheel 1
Outside Diameter
Image
Diameter
Max.
Thickness
17.8 mm
14.0 mm
1.3 mm
Parameter
Standard Optics
Illuminance @ 5 m
Illuminance @ 5 m
Beam angle
62,200 lux (5°)
4,110 lux (24°)
5°–24°
Max. External Temperature
Cooling System
113 °F (45 °C)
Fan-Cooled
I/O Connectors
Connector Type
Channel Range
3- and 5-pin XLR
Sockets
21 or 27
Product Name
Item Code
UPC Number
Legend™ 330SR Spot
Legend™ 330SR Spot
(2-pack in flight case)
06010805
781462211530
06010897
781462212452
Legend™ 330SR Spot User Manual Rev. 2
Technical Information
Returns
You must send the product prepaid, in the original box, and with the original packing and
accessories. CHAUVET® will not issue call tags.
Call CHAUVET® and request a Return Merchandise Authorization (RMA) number before
shipping the product. Be prepared to provide the model number, serial number, and a
brief description of the cause(s) for the return.
Clearly label the package with an RMA number. CHAUVET® will refuse any product
returned without an RMA number.
DO NOT write the RMA number directly on the box. Instead, write it on a properly
affixed label.
Once you have received the RMA number, include the following information on a piece of
paper inside the box:
· Your name
· Your address
· Your phone number
· The RMA number
· A brief description of the problem(s)
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be the customer’s responsibility. FedEx packing or double-boxing is
recommended.
CHAUVET® reserves the right to use its own discretion to repair or replace
returned product(s).
CONTACT
US
WORLD HEADQUARTERS - CHAUVET®
General Information
th
Address:5200 NW 108 Avenue
Sunrise, FL 33351
Voice: (954) 577-4455
Fax:
(954) 929-5560
Toll free: (800) 762-1084
Technical Support
Voice: (954) 577-4455 (Press 4)
Fax:
(954) 756-8015
Email: tech@chauvetlighting.com
World Wide Web
www.chauvetlighting.com
UNITED KINGDOM AND IRELAND - CHAUVET® Europe Ltd.
General Information
Address:Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
Voice: +44 (0)1773 511115
Fax:
+44 (0)1773 511110
Technical Support
Email: uktech@chauvetlighting.com
World Wide Web
www.chauvetlighting.co.uk
MEXICO - CHAUVET® Mexico
General Information
Address:Av. Santa Ana 30
Parque Industrial Lerma
Lerma, Mexico C.P. 52000
Voice: +52 (728) 285-5000
Technical Support
Email: servicio@chauvet.com.mx
World Wide Web
www.chauvet.com.mx
Outside the U.S., United Kingdom, Ireland, or Mexico, contact your dealer. Follow their instructions to
request support or to return a product. Visit our website for contact details.