You can rely on
User Guide and
Important Warranty Information
Performa SL
HE Range
Condensing
Central Heating
Boiler
Please keep these instructions in a safe place.
If you move house, please hand them over to the next occupier
© Baxi Heating UK Ltd 2008
Contents
Section
Natural Gas
Potterton Performa 9 SL HE
G.C.No 41 592 05
Potterton Performa 12 SL HE
G.C.No 41 592 06
Potterton Performa 15 SL HE
G.C.No 41 592 07
Potterton Performa 18 SL HE
G.C.No 41 592 08
Potterton Performa 21 SL HE
G.C.No 41 592 09
Potterton Performa 24 SL HE
G.C.No 41 592 10
1.0
Quick Reference Guide
3
2.0
Troubleshooting
4
3.0
Clearances
6
4.0
Care of the Boiler
7
5.0
Legislation
8
6.0
Notes
9
7.0
Emergency
11
8.0
Warranty & Service
12
© Baxi Heating UK Ltd 2008 All rights reserved. No part of this publication may
be reproduced or transmitted in any form or by any means, or stored in any
retrieval system of any nature (including in any database), in each case whether
electronic, mechanical, recording or otherwise, without the prior written
permission of the copyright owner, except for permitted fair dealing under
Copyrights, Designs and Patents Act 1988.
Applications for the copyright owner’s permission to reproduce or make other
use of any part of this publication should be made, giving details of the proposed
use, to the following address:
The Company Secretary, Baxi Heating UK Ltd, The Wyvern Business Park,
Stanier Way, Derby, DE21 6BF.
Boiler Controls - see opposite page
for Operating Quick Reference Guide
Full acknowledgement of author and source must be given.
WARNING: Any person who does any unauthorised act in relation to a
copyright work may be liable to criminal prosecution and civil claims for damages.
“Potterton” supports
Baxi Heating UK Ltd is a
BS-EN ISO 9001 Accredited Company
The code of practice for the installation,
commissioning & servicing of central
heating systems.
2
© Baxi Heating UK Ltd 2008
Page
Key to Controls
1.0 Quick Reference Guide
Lockout
(Red Light)
If Lockout Light is ON or flashing the boiler will need resetting. If
Lockout occurs persistently consult your Installer or Service Engineer.
Burner On
(Green Light)
This indicates that the Burner has fired up and is heating
your system.
Mains On
(Green Light)
This indicates that there is electricity to the Boiler.
Boiler Temperature Turn the Boiler Temperature Control Knob clockwise to
increase or anticlockwise to decrease the temperature.
Control Knob
Boiler Temperature Control
Turn the Boiler Temperature Control Knob
clockwise to increase or anticlockwise to
decrease the temperature.
Resetting the Boiler
If the Red Lockout Light (
) is ON or
FLASHING, turn the temperature control
knob to the off (•) position and when the
lockout light goes off, turn control knob back
to required setting, the boiler will fire up and
return to normal operation. If lockout occurs
frequently a fault is indicated and you should
contact your installer.
© Baxi Heating UK Ltd 2008
3
Boiler not working
2.0 Troubleshooting
START
YES
Make sure the gas
supply is turned ON
and check if other
gas appliances are
operating (e.g. fire,
cooker).
Mains ON Light
(Green)
NO
Is there electricity to the
boiler ? (Green Mains ON
Light lit).
Is the Green Burner ON
Light lit).
YES
Burner ON Light
(Green)
If no gas, consult
your supplier.
YES
NO
Boiler operating
satisfactorily.
Check electrical supply to
boiler is switched on.
YES
CONTACT YOUR
INSTALLER OR
SERVICE
ENGINEER.
Is the Red Lockout Light
illuminated or flashing ?
Lockout
(Red)
YES
Turn the Temperature Control
Knob to the off (•) position and
when the red light goes off.
Turn control knob back to
required setting.
Temperature
Control Knob
4
© Baxi Heating UK Ltd 2008
If the light
does not go
out or keeps
coming on.
NO
2.0 Troubleshooting
Is the Timer ON and
calling for heat ?
12
Is the Room Thermostat (if
fitted) set high enough ?
3
9
2
15
20
4
8
10
5
25
5
7
6
Typical
examples of
external timer
YES
NO
1
10
11
YES
CH ON
CH OFF
Turn Room Thermostat
to maximum setting
(typical example shown)
NO
5
10
15
20
25
Ensure timer is set for Central
Heating ON (see any
instructions supplied with timer)
If you don’t know what you need to do
to get the boiler to light, or need help
with the system and controls, contact
your installer as soon as possible
© Baxi Heating UK Ltd 2008
5
3.0 Clearances
400mm
5mm Min
5mm Min
3.1
For your Safety
1. This appliance must have been installed in accordance
with the manufacturer’s instructions and the regulations
in force.
125mm
2. Any modification that may interfere with the normal
operation of the appliance without express written
permission from the manufacturer or his agent could
invalidate the appliance warranty. In GB this could also
infringe the Gas Safety (Installation and Use) Regulations.
GB - Heating Industry definition meaning England, Scotland,
Wales, Northern Ireland, Isle of Man and the Channel Isles
595mm
3. Your boiler must not be operated without the casing
correctly fitted.
4. Do not interfere with any sealed components on this
boiler.
5. Take note of any warning labels on your boiler.
130mm
6. Your boiler should have the following minimum
clearances for Safety and Maintenance
(Figs. 1 & 2):Top
Bottom
Left side
Right Side
Front
Fig. 1
- 125mm
- 130mm
- 5mm
- 5mm
- 15mm (In Operation)
- 610mm (For Servicing)
7. If your boiler is installed in a compartment, do not use
it for storage purposes. Do not obstruct any purpose
provided ventilation openings.
8. Flammable materials must not be stored in close
proximity to your boiler.
At Least 1.5°
9. Avoid skin contact when your boiler is in operation, as
some surfaces may get hot e.g. pipework.
10. Ensure that the flue terminal, outside the house,
does not become damaged or obstructed, particularly
by foliage.
610mm
11. It is important that the condensate drain system is
not blocked, modified or damaged in any way as this
would affect the operation of your boiler. Your installer
should have insulated any exposed pipework.
For Servicing
Purposes
15mm
Fig. 2
6
In Operation
© Baxi Heating UK Ltd 2008
260mm
4.0 Care of the Boiler
4.1
Cleaning the Outercase
The painted panels should be wiped with a damp cloth
and then dried completely. DO NOT USE ABRASIVE
CLEANING AGENTS.
4.2
Boiler Protection
The protection systems listed below will always be
working whilst the gas and electricity supplies to the
boiler are on.
1. To ensure the boiler is protected during very cold
conditions a frost protection feature is built in to the
boiler. If the boiler temperature falls below 4°C the
boiler will fire until a temperature of 15°C is reached.
2. The boiler incorporates a built in pump protection
feature which continually monitors the time since the
pump last operated. The pump will run for around 2
minutes if it has not run in the last 24 hours. This may
occur during the night when your heating controls are
set to off.
3. The boiler is fitted with a safety thermostat to
protect against overheating of the water. If this
thermostat operates the boiler will lockout and the
‘Lockout’ (Red) light will flash once a second. The
boiler will require resetting before it will re-light.
4. A frost thermostat may have been fitted to your
system. Your installer will have advised you of this.
© Baxi Heating UK Ltd 2008
7
5.0 Legislation
5.1
Installation, Commissioning, Service & Repair
1. This appliance must be install in accordance with the
manufacturer’s instructions and the regulations in force.
Read the instructions fully before installing or using the
appliance.
2. In GB, this must be carried out by a competent person
as stated in the Gas Safety (Installation & Use)
Regulations.
3. Definition of competence: A person who works for a
CORGI registered company and holding current
certificates in the relevant ACS modules, is deemed
competent.
4. IN IE (Eire), this must be carried out by a competent
person as stated in I.S. 813 “Domestic Gas Installations”.
Lifting - This product should be lifted and handled by two
people. Stooping should be avoided and protective
equipment worn where necessary. Carrying & lifting
equipment should be used as required, e.g. when installing
in a loft space.
CORGI
Registered
Gas Installer
CARD SERIAL NO. 999999999
00000
NAME:
A.N.Installer
PH
OT
OG
RA
PH
COMPANY:
All CORGI registered installers carry a CORGI
identification card (see Fig. 3) and have a registration
number. You can check your installer is registered by
telephoning 0870 4012300 or writing to:-
Newtown Heating
EXPIRES:
1 Elmwood,
Chineham Business Park,
Crockford Lane,
Basingstoke. RG24 8WG.
31 DECEMBER 2010
To confirm validity of this card please contact
CORGI on 0870
401 2300
www.corgi-group.com
or check online at www.corgi-gas-safety.com
Fig. 3
CORGI Registration Card
The boiler meets the requirements of Statutory
Instrument “The Boiler (Efficiency) Regulations 1993 No
3083” and is deemed to meet the requirements of
Directive 92/42/EEC on the energy efficiency
requirements for new hot water boilers fired with liquid
or gaseous fuels:Type test for purpose of Regulation 5 certified by:
Notified Body 0087.
Product/Production certified by:
Notified Body 0086.
For GB/IE only.
5.2
Benchmark Commissioning Checklist
1. Please ensure that your installer hands you the boiler
Installation & Service Instructions with the “Benchmark
Commissioning Checklist sections completed. The
details in the Checklist will be required in the event of
any warranty work. Keep the instructions in a safe place
and ensure that the Service Interval Record at the back
is completed at each service visit.
8
© Baxi Heating UK Ltd 2008
6.0 Notes
© Baxi Heating UK Ltd 2008
9
6.0 Notes
10
© Baxi Heating UK Ltd 2008
7.0 Emergency
Warning !
If you smell gas
Turn off the gas supply at the meter and call your gas
supplier immediately. Ventilate the property.
In GB, Transco operate a 24 hour emergency service and
the telephone number will be listed in your telephone
directory.
Faulty boiler
If it is known or suspected that a fault exists
on the boiler, it must not be used until the fault
has been corrected by a competent person.
In an Emergency
If a water or gas leak occurs or is suspected, the boiler can
be isolated at the inlet valves as follows;
1. Using a suitable open ended spanner, turn the square
nut on the gas tap through 90° (1/4 turn) in a clockwise
direction to isolate the gas supply at the boiler.
2. The isolating valves can be closed by turning their taps
to the right towards the wall.
3. Call your Installer or Service Engineer as soon as
possible.
© Baxi Heating UK Ltd 2008
11
Please complete the boxes below
8.0 Warranty & Service
Serial Number
Standard Warranty Term & Conditions
12 Months Free Warranty - register today
To receive your 12 months free warranty please complete the form supplied
with the boiler or simply call heateam, the service of Baxi Heating UK Ltd on
08706 000 653.
Our promise to you
If you experience a fault with your new boiler, we aim to provide a safe and
high quality repair service supported by our dedicated national network of
highly skilled engineers. If your installer can’t resolve the problem for you, we
will do everything we can to get an engineer out to you as quickly as possible.
Nothing in this warranty will affect your statutory consumer rights.
Date of Installation
D D M M Y Y
Installer Details (name, address and contact number(s))
What you need to do if you experience a problem with your heating system
or the operation of the boiler
You should always contact your installer first, because the fault may not be
related to the boiler. If your installer confirms that the fault is within the boiler
it self and he/she can’t repair it, our friendly customer service team is on hand
to help. Simply call our service division heateam on 0844 871 1560 to book an
engineer visit or for any general advice that you may need. Our contact centre
is open Monday to Friday 8am - 6pm, weekends and Bank Holidays 8.30am 2pm, excluding Christmas Day and New Years Day.
When calling heateam it would be helpful if you could have the following
information to hand:1
2
3
4
boiler serial number (see opposite).
boiler make and model number.
Your installer name and address details.
Proof of purchase (if you do not have the boiler serial number).
What this warranty covers
Free of charge repair or replacement of components found to be faulty from
manufacture.
Free of charge replacement of the complete unit provided always that the
failure is related to a manufacturing fault that cannot be repaired or is
uneconomic to repair.
The warranty runs for 12 months from the date your product is installed.
What this warranty does not cover
Repairs to boilers which haven’t been installed and commissioned properly,
and as set out in the installation instructions (this includes the need to flush the
system effectively and add a suitable corrosion inhibitor).
Any damage caused by hard water scale deposits and/or aggressive water
resulting from corrosion.
Any other defects or failures, either in the connected heating system or
outside of the boiler itself.
Lower Door
Panel
Faults caused by inadequate supply of electricity, gas or water to the property.
Label
All descriptions and illustrations provided in this leaflet have been carefully
prepared but we reserve the right to make changes and improvements in
our products which may affect the accuracy of the information contained in
this leaflet. All goods are sold subject to our standard Conditions of Sale
which are available on request.
P O T T E R TO N
A Trading Division of Baxi Heating UK Ltd (3879156)
A D ivis io n of B a x i Gro u p
Brooks House, Coventry Road, Warwick. CV34 4LL
After Sales Service 0844 871 1560 Technical Enquiries 0844 871 1555
Website www.potterton.co.uk
e&oe
Installations within commercial settings for which this boiler was not designed.
Reimbursement of any third party repair or replacement costs that we haven’t
been told about or agreed with you in advance.
Compensation for consequential losses (e.g. loss of earnings, business losses,
stress and inconvenience) arising from a production breakdown, including
repair delays caused by factors outside our reasonable control.
Annual Service
To ensure you receive the maximum efficiency from your boiler we
recommend your boiler has an annual service so you and your family can
continue to enjoy heating and hot water comfort. To arrange an annual service
from one of our Baxi Heating UK Ltd heating experts, please call to arrange a
visit convenient to you.
company
© Baxi Heating UK Ltd 2008
Comp No 5131111 - Iss 1 - 2/08