Unitron Next ITE series Operating instructions

Quantum
behind-the-ear (BTE)
and in-the-ear (ITE)
hearing aid guide
™
Thank you
Thank you for choosing Unitron hearing aids.
At Unitron, we care deeply about people with
hearing loss. We work closely with hearing
healthcare professionals to make advanced,
purpose-driven solutions available to everyone.
Because hearing matters.
Your BTE hearing aids
Hearing healthcare professional:______________
____________________________________
Telephone:_ __________________________________
Model:_______________________________________
Serial number:________________________________
Replacement batteries:
Size 13
Warranty:_ ___________________________________
Program 1 is for: _______________________________
Program 2 is for: _ _____________________________
Program 3 is for: _ _____________________________
Program 4 is for: _ _____________________________
Date of purchase:______________________________
BTE quick reference
Changing batteries
Your ITE hearing aids
Low battery warning
2 beeps every
30 minutes
Plus
(+) signs
Hearing healthcare professional:______________
____________________________________
Telephone:_ __________________________________
13
Model:_______________________________________
On/Off
Serial number:________________________________
Replacement batteries:
Size 10
Size 312
on
off
open
Lever
volume control; up=louder, down=softer
comfort-clarity control; up=clarity,
down=comfort
Push button
switching programs
volume control; right aid=louder, left
aid=softer
comfort-clarity control; right aid=clarity,
left aid=comfort
Size 13
Warranty:_ ___________________________________
Program 1 is for: _______________________________
Program 2 is for: _ _____________________________
Program 3 is for: _ _____________________________
Program 4 is for: _ _____________________________
Date of purchase:______________________________
ITE quick reference
Table of contents
Changing batteries
Low battery
warning
Plus (+) signs
2 beeps
every
30 minutes
Plus (+) signs
On/Off
Battery size
10
312
on
off
open
13
Rotary dial or scroll wheel
v olume control;
up=louder, down=softer
comfort-clarity control;
up=clarity, down=comfort
Push button
switching programs
volume control;
right aid=louder, left aid=softer
comfort-clarity control;
right aid=clarity, left aid=comfort
Contents
Tips for wearing hearing aids for the first time........................................2
Your BTE hearing aids at a glance............................................................4
Putting your BTE hearing aids on your ears............................................6
Turning your BTE hearing aids on and off ...............................................8
BTE battery information......................................................................... 10
BTE operating instructions . .................................................................. 14
Cleaning your BTE hearing aids.............................................................22
Assistive listening devices for BTEs.......................................................26
BTE troubleshooting guide....................................................................28
Your ITE hearing aids at a glance...........................................................34
Putting your ITE hearing aids on your ears............................................36
Turning your ITE hearing aids on and off ..............................................38
ITE battery information..........................................................................39
ITE operating instructions......................................................................42
Cleaning your ITE hearing aids..............................................................50
Assistive listening devices for ITEs........................................................ 51
ITE troubleshooting guide.....................................................................52
Using the telephone..............................................................................56
Caring for your hearing aids...................................................................59
Signature features of your hearing aids................................................60
Warnings................................................................................................63
Compliance information........................................................................68
Client feedback......................................................................................70
Additional notes..................................................................................... 71
Tips for wearing hearing aids for the first
time
1.Start in a quiet room at home first to get
used to the new sound quality. Sounds like
the ticking of a clock, the humming of the
computer, the beep of the microwave or the
rustling of clothes or paper may seem loud
to you at first, because you have not been
hearing them properly for a long time.
2.Read aloud to yourself and learn to correct
the volume of your own voice when you are
wearing the hearing aids.
3.Talk to different people and learn how to
distinguish between different sound patterns
again.
4.It will take some time before you are
completely used to your hearing aids and can
fully enjoy the benefits.
5.Wear your hearing aids for as many hours a
day as you can, and for a little longer each
day.
2
6. Make notes at the back of this booklet,
write down difficult situations and describe
what any unpleasant noises were like. This
information will help your hearing healthcare
professional to fine-tune the devices better
for you.
7.Involve your family and friends in this
familiarization period. For example,
ask someone to set the television to a
comfortable volume.
8.When you are beginning to get used to
wearing the hearing aids, wear them in more
difficult listening environments such as the
office, at parties or in restaurants. This can
be difficult even for people who can hear
normally. Give yourself time to regain your
ability to hear in these difficult situations.
9.Make your hearing aids part of your everyday
life and be patient with yourself until you
have retrained yourself to interpret the
sounds correctly.
3
Your BTE hearing aids at a glance
1 E
arhook - your custom made earmold attaches to
your hearing aids using the earhook
2 Microphone - sound enters your hearing aids via
the microphones. Microphone shield - protects
microphones from dirt & debris
3 Push button - switches between listening
programs or changes the volume level or comfortclarity, depending on your customized fitting
4 Lever - controls either the volume or comfortclarity, depending on your customized fitting
5 Battery door/on & off - close the door to turn on
your hearing aids, partly open the door to turn off
your hearing aids. Opening the door all the way
gives you access to change the battery
6 Earmold - allows the sound to pass from the
hearing aids to the ear and holds the hearing aids
in place
7 Slim tube - sound travels down the slim tube to
the ear canal
8 Dome - holds the slim tube in place in your ear
canal
9 Retention piece - helps prevent the dome and slim
tube from moving out of the ear canal
4
2
3
2
1
4
5
2
3
2
6
7
4
5
8
9
5
Putting your BTE hearing aids on your
ears
3.Place the hearing aid over
the top of your ear.
3.
Your behind-the-ear (BTE) hearing aids may be
color-coded with a small dot on the battery door:
BTEs with slim tubes
red = right ear; blue = left ear.
BTEs with earmolds
1.
1.Hold the earmold between
your thumb and index finger.
The opening should be
pointing in towards your ear
canal with the BTE resting
upwards over the top of your ear.
2.Carefully insert the earmold 2.
in your ear. You may need
to twist it slightly to the
back. The earmold should
fit into your ear snugly and
comfortably. Pulling down
and back on your earlobe may help you insert
the earmold into your ear canal more easily.
6
1.Place the hearing aid over
the top of your ear. The
slim tube should lie flush
against your head and not
stick out.
1.
2.Hold the slim tube where it
attaches to the dome and
gently push the dome into
your ear canal.
2.
3.Place the retention piece
in your ear so it rests at the
bottom of the opening of
your ear canal.
3.
7
Turning your BTE hearing aids on and off
Your hearing aids have a three-position battery
door that acts as an on/off switch and that
allows access to the battery compartment.
1.ON: Close the battery door
fully.
1.
Note: It may take 5 seconds
before the hearing aid turns
on. Your hearing healthcare
on
provider can additionally
increase the start up delay if required.
2.OFF: Partially open the
battery door.
3.OPEN: Fully open the battery 3.
door to access and change
the battery.
open
ote: When turning your hearing aid on and off
N
while it is on the ear, grasp the top and bottom
of the device with your index finger and thumb.
Use your thumb to open and close the battery
door.
2.
off
8
9
BTE battery information
Replacing the battery
To replace the battery, fully open the battery
door for access to the battery compartment.
1.Gently swing out the battery
door with your fingernail.
Low battery warning
Two long beeps indicate the hearing aid battery
is low. After the low battery warning, you may
experience some reduction in sound quality.
This is normal and can be remedied by inserting
fresh batteries into the hearing aids.
If you are not able to hear the low battery
warning, your hearing healthcare professional
can change the pitch or loudness of the low
battery warning. If you prefer, it can be turned
off entirely.
10
our hearing aids are designed to generate a
Y
low battery warning every 30 minutes until you
change the batteries, but depending on the
condition of the batteries, they may die before
another low battery warning occurs. Therefore,
it is recommended that the batteries are
replaced as soon as possible once you hear the
low battery warning.
2.Grasp the battery with your
thumb and index finger and
remove.
1.
2.
3.Insert the new battery into the 3.
battery compartment with the
plus (+) sign on the battery
facing the same way as the
plus (+) sign on the side of the
battery door. This will ensure that the battery
door closes properly.
ote: If the battery is inserted incorrectly, the
N
hearing aid will not turn on.
4. Close the battery door.
4.
11
Replacing the battery in
hearing aids with a tamperresistant battery door
1.
Some hearing aids have a tamperresistant battery door for safety
2.
reasons. To replace the battery,
open the battery compartment
and push the locking piece back
inside the hearing aid using the
tip of a pen.
3.
Remove the old battery. Insert a
new one with the plus (+) sign on
the battery facing the same way
as the plus (+) sign on the side of
4.
the battery door. The new battery
will be secured when you close
the battery door.
12
Caring for batteries
Always discard batteries in a safe and
environmentally friendly way.
To prolong battery life, remember to turn your
hearing aids off when not in use.
Remove the batteries and keep the battery door
open while hearing aids are not in use. This will
allow internal moisture to evaporate.
13
BTE operating instructions
Comfort-clarity control
Your BTE hearing aids come with two controls
that allow you to further adjust your hearing
aids – a lever and a push button.
Lever
The lever on your hearing aids can be
set up as either a volume control or a
comfort-clarity control.
Volume control
If the lever has been configured as a volume
control, you can adjust the volume of your
hearing aids. Press up to increase; press down
to decrease. As you change the volume level,
your hearing aids will beep.
Volume setting
Recommended volume level
Beeps
If the lever has been configured as a comfortclarity control – press up to increase clarity of
speech; press down to decrease overall noise or
improve listening comfort. Each step will change
the hearing aid performance. Sometimes
multiple steps are required to achieve the
desired listening results. After each press wait
for about 4-5 seconds to allow the hearing aid
to adjust to the new setting.
As you change the comfort-clarity level, your
hearing aids will beep.
Comfort-clarity control setting
Ideal comfort and clarity level
Increase sound clarity level
1 beep
short beep
Increase listening comfort
short beep
2 beeps
2 beeps
1 beep
Maximum sound clarity level
Turning volume up
short beep
Maximum listening comfort level
Turning volume down
short beep
Maximum volume level
2 beeps
Minimum volume level
2 beeps
14
Beeps
15
Tamper-resistant cover
Push button
Some hearing aids are fitted with tamperresistant covers instead of levers to prevent
someone from accidentally adjusting
the hearing aids. The cover can still
be used to make adjustments but it
requires using a fingernail or a small
tool to push up or down.
Your hearing aids are equipped with
a push button which can be set for
switching between programs, to adjust
your volume or adjust the comfort-clarity control.
Program control
If the push button has been configured as a
program control, each time you push the button,
you will move to a new hearing aid program.
Your hearing aids beep to indicate which
program you are in.
Program 1
(e.g. automatic program)
Program 2 (e.g. speech in noise)
1 beep
Program 3 (e.g. easy-t/telephone)
3 beeps
Program 4 (e.g. music)
4 beeps
Easy-t/telephone (see pg 56)
short melody
Easy-DAI (see pg 26)
short melody
DuoLink (if enabled) (see pg 20)
16
2 beeps
Opposite ear beeps
the same as side
being adjusted
17
Volume control
Comfort-clarity control
If the push button has been configured as a
volume control:
If the push button has been configured as a
comfort-clarity control:
• Push the button on your right hearing aid to
increase the volume in both hearing aids.
• Push the button on your right hearing aid to
increase clarity of speech.
• Push the button on your left hearing aid to
decrease the volume in both hearing aids.
• Push the button on your left hearing aid to
decrease overall noise or improve listening
comfort.
Volume setting
Recommended volume level
Turning volume up
Beeps
1 beep
short beep
Turning volume down
short beep
Maximum volume level
2 beeps
Minimum volume level
2 beeps
Each step will change the hearing aid
performance. Sometimes multiple steps are
required to achieve the desired listening results.
After each press wait for about 4-5 seconds
to allow the hearing aid to adjust to the new
setting.
As you change the comfort-clarity level, your
hearing aids will beep.
18
19
Comfort-clarity control setting
Ideal comfort and clarity level
Increase sound clarity level
Learning
Beeps
1 beep
short beep
Increase listening comfort
short beep
Maximum sound clarity level
2 beeps
Maximum listening comfort level
2 beeps
DuoLink
If DuoLink is enabled, then changing the volume,
program or comfort-clarity setting on one
hearing aid, will automatically make the change
to both hearing aids at the same time. DuoLink
works for both the push button and the lever.
For example, if your push button is configured
as a program control and DuoLink is enabled,
when you push the button on your right hearing
aid, the program will change in both hearing
aids.
20
Your hearing aids will learn your adjustments
in different environments, if this feature is
available and has been enabled by your hearing
healthcare professional. Over time, the hearing
aids will adjust the default volume and comfortclarity settings to the levels that you typically
use.
Remote control
Your hearing aids may also come with an
optional remote control which allows you to
switch between different listening programs,
and change your volume or comfort-clarity
settings.
21
Cleaning your BTE hearing aids
Ear wax is natural and common. Ensuring your
hearing aids are free of ear wax is an important
step in your daily cleaning and maintenance
routine.
Never use alcohol to clean your hearing aids,
earmolds or domes.
Do not use sharp tools to dislodge ear wax.
Sticking household items into your hearing aids
or earmolds can seriously damage them.
Earmolds
Always ensure earmolds are
clean and free of earwax.
Do not use alcohol to clean
your earmolds.
If your physician prescribes eardrops, clean
any moisture that may get into the earmolds or
tubing to prevent plugging.
If the earmolds require further cleaning:
1.Disconnect the plastic tube from the hook of
the hearing aids.
2.Wash only the earmolds in warm water with a
mild soap.
3.Rinse them with cool water and dry overnight.
4.Make sure the earmold tubes are dry before
reconnecting them to each hook on your
hearing aids. Use of a hearing aid blower
can assist with removing moisture/debris
from tube. See your hearing healthcare
professional for more information.
If the earmolds become plugged, clear the
opening with a wax loop or pipe cleaner.
22
23
Slim tubes and domes
You should have the slim
tubes and domes replaced
by your hearing healthcare
professional approximately
every three to six months
or when they become stiff,
brittle, or discolored.
Clean the domes daily with a damp cloth.
You should also clean the slim tubes periodically,
with the cleaning pin provided, when you begin
to notice debris in and around the tubes.
1. Hold the slim tube in one hand and the
hearing aid in the other hand.
2. Gently turn the hearing aid until it detaches
from the slim tube.
3. Use a damp cloth to clean the outside of the
slim tube and dome.
5. Using the black cleaning
pin provided in the kit,
gently insert the cleaning
pin where the slim tube
attaches to the hearing
aid and push the pin all
the way through the tube.
ote: The slim tubes and domes should never
N
be rinsed or submerged in water as water drops
may become lodged in the tube, block sound
or damage the electrical components of the
hearing aid.
6. Once the slim tube has been cleaned,
reattach it by gently turning the hearing aid
onto the slim tube.
7.Reattach the dome to the slim tube by gently
pushing it back onto the threading at the end
of the tube.
4. Remove the dome from the slim tube by
pulling gently, before cleaning the slim tube.
24
25
Assistive listening devices for BTEs
Listening in public places
Telecoils pick up electromagnetic energy and
convert it into sound. Your hearing aid’s telecoil
option can help you listen in public places
equipped with telecoil compatible assistive
listening devices such as a loop system. When
you see this symbol, it means that
there is loop system installed; this
loop system is compatible with
your hearing aid. Please contact
your hearing healthcare professional for more
information on loop systems.
accessory, also has a DAI jack.
Easy-DAI automatically selects your direct audio
input program when a DAI signal is detected by
your hearing aids. A short melody will play to
confirm that easy-DAI is activated. When you
disconnect the DAI input, your hearing aids
will return to the program you were in prior to
switching.
Ask your hearing healthcare professional for
information about the direct audio input system
and a connector cord.
Connecting to external audio sources
Your hearing aids may feature an
optional direct audio input (DAI)
to connect to other audio sources,
such as a stereo or television,
using an FM system or a cable. The
uDirect 2, an optional wireless
™
26
27
BTE troubleshooting guide
Cause
Possible remedy
No sound
Not turned on
Turn on
Low/dead battery
Replace battery
Poor battery contact
Consult your hearing
healthcare professional
Battery upside down
Insert battery plus (+) side
up
Earmolds/slim tubes/
domes blocked with ear
wax
Clean earmolds/ domes.
See “Cleaning your hearing
aids”. Use cleaning pin to
dislodge ear wax in slim
tubes. Consult your hearing
healthcare professional.
Plugged microphone shield Consult your hearing
healthcare professional
Cause
Not loud enough
Low volume
Turn up volume; see
hearing healthcare
professional for models
without a manual volume
control or if problem
persists.
Low battery
Replace battery
Earmolds/slim tubes/
domes not inserted
properly
See “Putting your hearing
aids on your ears”. Reinsert
carefully.
Change in hearing
Consult your hearing
healthcare professional
Earmolds/slim tubes/
domes blocked with
ear wax
Plugged microphone
shield
28
Possible remedy
Clean earmolds. See
“Cleaning your hearing
aids”. Use cleaning pin to
dislodge ear wax in slim
tubes. Consult your hearing
healthcare professional.
Consult your hearing
healthcare professional
29
Cause
Possible remedy
Low battery
Replace battery
Dirty battery contact
Consult your hearing
healthcare professional
Two long beeps
Poorly fitting earmolds/
slim tubes/domes
Earmolds/slim tubes/
domes blocked with ear
wax
Replace battery
Whistling
Earmolds/slim tubes/
domes not inserted
properly
See “Putting your hearing
aids on your ears”. Reinsert
carefully.
Hand/clothing
near ear
Move hand/clothing away
from your ear
Poorly fitting
earmolds/slim tubes/
domes
Consult your hearing
healthcare professional
30
Possible remedy
Not clear, distorted
Intermittent
Low battery
Cause
Consult your hearing
healthcare professional
Clean earmolds. See
“Cleaning your hearing
aids”. Use cleaning pin to
dislodge ear wax in slim
tubes. Consult your hearing
healthcare professional.
Low battery
Replace battery
Plugged microphone
shield
Consult your hearing
healthcare professional
Earmolds/slim tubes/domes falling out of ear
Poorly fitting earmolds/
slim tubes/domes
Consult your hearing
healthcare professional
Earmolds/slim tubes/
domes not inserted
properly
See “Putting your
hearing aids on your ears”.
Reinsert carefully.
31
Cause
Possible remedy
Weak on the telephone
Telephone not
positioned properly
Move telephone receiver
around ear for clearer
signal. See “Using the
telephone”.
Hearing aid requires
adjustment
Consult your hearing
healthcare professional
For any problems not listed in the guide, contact your
hearing healthcare professional.
32
33
Your ITE hearing aids at a glance
1 Microphone - sound enters your hearing aids via
the microphones. Microphone shield - protects
microphones from dirt & debris
2 Push button - switches between listening
programs or changes the volume level or comfortclarity level, depending on your customized fitting.
3 Battery door/on & off - close the door to turn on
your hearing aids, partly open the door to turn off
your hearing aids. Opening the door all the way
gives you access to change the battery
4 Rotary dial/scroll wheel - controls either the
volume or comfort-clarity, depending on your
customized fitting
5 Vent - aids in the reduction of occlusion making
your own voice sound better
6Removal handle - assists in removing very small
hearing aids from the ear canal
Full shell
1
2
3
4
5
1
2
3
4
5
Half shell
1
2
3
4
5
Mini canal
1
3
4
5
CIC (Completely-in-the-canal)
1
3
5
6
34
Canal
Micro CIC
1
3
5
6
35
Putting your ITE hearing aids on your
ears
Your in-the-ear (ITE) hearing aids may be colorcoded either on the shell or on a label on the
hearing aid:
red = right ear; blue = left ear.
Inserting your hearing aid
1.Hold the hearing aid between
your thumb and index finger
with the battery door away
from your ear.
1.
2.
Removing your hearing aid
1.
1. If your hearing aid is a CIC,
gently pull on the removal
handle. To remove an ITE
hearing aid, grasp it with your
thumb and index finger.
2.
2. Move your jaw up and down
or apply pressure to the back
of your ear to help loosen the
hearing aid.
ote: Do not use the controls or the battery
N
door to remove your hearing aids.
2. If your hearing aid is a CIC,
insert by holding the hearing
aid with the removal handle at
the bottom.
3. Gently insert the canal portion 3.
of the hearing aid into your ear
using your index finger to push
back and tuck the hearing aid
completely into place.
36
37
Turning your ITE hearing aids on and off
Your hearing aids have a three-position battery
door that acts as an on/off switch and that
allows access to the battery compartment.
1.ON: Close the battery door
fully.
1.
Note: It may take 5 seconds
before the hearing aid turns
on. Your hearing healthcare
on
provider can additionally
increase the start up delay if required.
2.OFF: Partially open the
battery door.
3.OPEN: Fully open the
battery door to access and
change the battery.
2.
off
3.
open
ITE battery information
To replace the battery, fully open the battery
door for access to the battery compartment.
Low battery warning
Two long beeps indicate the hearing aid battery
is low. After the low battery warning, you may
experience some reduction in sound quality.
This is normal and can be remedied by inserting
fresh batteries into the hearing aids.
If you are not able to hear the low battery
warning, your hearing healthcare professional
can change the pitch or loudness of the low
battery warning. If you prefer, it can be turned
off entirely.
38
39
our hearing aids are designed to generate a
Y
low battery warning every 30 minutes until you
change the batteries, but depending on the
condition of the batteries, they may die before
another low battery warning occurs. Therefore,
it is recommended that the batteries are
replaced as soon as possible once you hear the
low battery warning.
Replacing the battery
3.Insert the new battery into the battery
compartment with the plus (+) sign on the
battery facing the same way as the plus (+)
sign on the side of the battery door. This will
ensure that the battery door closes properly.
ote: If the battery is inserted incorrectly, the
N
hearing aid will not turn on.
4. Close the battery door.
Caring for batteries
Plus (+) signs
Always discard batteries in a safe and
environmentally friendly way.
Plus (+) signs
1.Gently swing out the battery door with your
fingernail.
2.Grasp the battery with your thumb and index
finger and remove.
40
To prolong battery life, remember to turn your
hearing aids off when not in use.
Remove the batteries and keep the battery door
open while hearing aids are not in use. This will
allow internal moisture to evaporate.
41
ITE operating instructions
Your ITE hearing aids may come with two
controls that allow you to further adjust your
hearing aids – a rotary dial or scroll wheel and a
push button.
Rotary dial/scroll wheel
The rotary dial or scroll wheel
on your hearing aids can be
set up as either a volume
control, or comfort-clarity control.
Volume control
If the rotary dial or scroll wheel has been
configured as a volume control, you can adjust
the volume of your hearing aids by rotating the
rotary dial slowly forward towards your nose
or the scroll wheel slowly upward towards the
ceiling to increase the volume. Rotating the
rotary dial slowly backward away from your
nose or the scroll wheel slowly downward
towards the floor to decrease the volume. The
42
optional remote control also allows you to
adjust your volume levels; please refer to the
remote control user guide for more information.
As you change the volume level, your hearing
aids will beep.
Volume setting
Recommended volume level
Beeps
1 beep
Turning volume up
short beep
Turning volume down
short beep
Maximum volume level
2 beeps
Minimum volume level
2 beeps
Comfort-clarity control
If the rotary dial or scroll wheel has been
configured as a comfort-clarity control, rotate
the rotary dial slowly forward towards your
nose or the scroll wheel slowly upward towards
the ceiling to improve the clarity of sounds
in front of you, such as speech. For greater
overall listening comfort in noisy listening
situations, rotate the rotary dial control slowly
backward away from your nose or the scroll
43
wheel slowly downward towards the floor. Each
step will change the hearing aid performance.
Sometimes multiple steps are required to
achieve the desired listening results. After each
step wait for about 4-5 seconds to allow the
hearing aid to adjust to the new setting.
As you change the comfort-clarity control level,
your hearing aids will beep.
Comfort-clarity control setting
Ideal comfort and clarity level
Increase sound clarity level
Beeps
1 beep
short beep
Increase listening comfort
short beep
Maximum sound clarity level
2 beeps
Maximum listening comfort level
2 beeps
Push button
Your hearing aids may be equipped
with a push button which can be set for
switching between programs, to adjust
your volume, or to adjust comfort-clarity.
Program control
If the push button has been configured as a
program control, each time you push the button,
you will move to a new hearing aid program.
Your hearing aids beep to indicate which
program you are in.
Program 1
(e.g. automatic program)
Program 2 (e.g. speech in noise)
1 beep
Program 3 (e.g. easy-t/telephone)
3 beeps
Program 4 (e.g. music)
4 beeps
Easy-t/telephone (see pg 56)
short melody
DuoLink (if enabled)
(see pg 48)
44
2 beeps
Opposite ear beeps
the same as side
being adjusted
45
Comfort-clarity control
Volume control
If the push button has been configured as a
volume control:
If the push button has been configured as a
comfort-clarity control:
• Push the button on your right hearing aid to
increase the volume in both hearing aids.
• Push the button on your right hearing aid to
increase the clarity of speech.
• Push the button on your left hearing aid to
decrease the volume in both hearing aids.
• Push the button on your left hearing aid to
improve listening comfort.
Volume setting
Recommended volume level
Turning volume up
Beeps
1 beep
short beep
Turning volume down
short beep
Maximum volume level
2 beeps
Minimum volume level
2 beeps
Each step will change the hearing aid
performance. Sometimes multiple steps are
required to achieve the desired listening results.
After each press wait for about 4-5 seconds
to allow the hearing aids to adjust to the new
setting.
As you change the comfort-clarity control, your
hearing aids will beep.
Comfort-clarity control setting
Ideal comfort and clarity level
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Beeps
1 beep
Increase sound clarity level
short beep
Increase listening comfort
short beep
Maximum sound clarity level
2 beeps
Maximum listening comfort level
2 beeps
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DuoLink
Remote control
If DuoLink is enabled, then changing the volume,
program or comfort-clarity settings on one
hearing aid, will automatically make the change
to both hearing aids at the same time. DuoLink
works for the push button and the rotary dial or
scroll wheel.
Your hearing aids may also come with an
optional remote control which allows you to
switch between different listening programs,
and change your volume or comfort-clarity
settings.
For example, if your push button is configured
as a program control and DuoLink is enabled,
when you push the button on your right hearing
aid, the program will change in both hearing
aids.
Learning
Your hearing aids will learn your adjustments
in different environments, if this feature is
available and has been enabled by your hearing
healthcare professional. Over time, the hearing
aids will adjust the default volume and comfortclarity settings to the levels that you typically
use.
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Cleaning your ITE hearing aids
Assistive listening devices for ITEs
Ear wax is natural and common. Ensuring your
hearing aids are free of ear wax is an important
step in your daily cleaning and maintenance
routine.
Listening in public places
Using the brush that was provided with your
hearing aids, clean ear wax from your hearing
aids everyday.
Never use alcohol to clean your hearing aids.
Do not use sharp tools to dislodge ear wax.
Sticking household items into your hearing aids
can seriously damage them.
Talk to your hearing healthcare professional
about regular appointments to have the wax
removed from your hearing aids.
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Telecoils pick up electromagnetic energy and
convert it into sound. Your hearing aid’s telecoil
option can help you listen in public places
equipped with telecoil compatible assistive
listening devices such as a loop system. When
you see this symbol, it means that
there is a loop system installed;
this loop system is compatible with
your hearing aid. Please contact
your hearing healthcare professional for more
information on loop systems.
Connecting to external audio sources
You can connect to external audio sources by
using the uDirect optional wireless accessory.
Ask your hearing healthcare professional for
information about uDirect 2.
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ITE troubleshooting guide
Cause
Possible remedy
No sound
Not turned on
Turn on
Low/dead battery
Replace battery
Poor battery contact
Consult your hearing
healthcare professional
Battery upside down
Insert battery plus (+) side
up
Hearing aids blocked
with ear wax
See “Cleaning your hearing
aids”. Consult your hearing
healthcare professional.
Cause
Not loud enough
Low volume
Turn up volume; see
hearing healthcare
professional for models
without a manual volume
control or if problem
persists.
Low battery
Replace battery
Hearing aids not
inserted properly
See “Putting your hearing
aids in your ears”. Reinsert
carefully.
Change in hearing
Consult your hearing
healthcare professional
Hearing aids blocked
with ear wax
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Possible remedy
Clean earmolds. See
“Cleaning your hearing
aids”. Consult your hearing
healthcare professional.
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Cause
Possible remedy
Cause
Not clear, distorted
Intermittent
Low battery
Replace battery
Dirty battery contact
Consult your hearing
healthcare professional
Poorly fitting hearing aids
Hearing aids blocked with
ear wax
Two long beeps
Low battery
Possible remedy
Replace battery
Low battery
Consult your hearing
healthcare professional
Clean earmolds. See
“Cleaning your hearing
aids”. Consult your hearing
healthcare professional.
Replace battery
Weak on the telephone
Whistling
Hearing aids not
inserted properly
See “Putting your hearing
aids in your ears”. Reinsert
carefully.
Hand/clothing
near ear
Move hand/clothing away
from your ear
Poorly fitting hearing aids
Consult your hearing
healthcare professional
Low volume
Turn up volume
Telephone not positioned
properly
Move telephone receiver
around ear for clearer
signal. See “Using the
telephone.”
Hearing aid requires
adjustment
Consult your hearing
healthcare professional
For any problems not listed in the guide, contact your
hearing healthcare professional.
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Using the telephone
As telephones do not all work the same, you
may experience different results from different
phones. You can use many phones by simply
holding the receiver to your ear, without the
need to change to a dedicated telephone
program on your hearing aids. Remember to
move the handset slightly up or back to find the
position that sounds best to you.
Depending on the phone type you use, your
hearing healthcare professional might have
selected a dedicated phone program on your
hearing aids. Your hearing aids may have an
automatic telephone program (easy-t feature),
which automatically switches to a dedicated
telephone program when a telephone receiver
is brought close to one of your hearing aids. You
will hear a short melody to indicate you are in
the telephone (easy-t) program.
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When the receiver is moved away from the
hearing aid it will automatically return to
the previous listening program. If DuoLink is
enabled on your hearing aids for the automatic
telephone program, both hearing aids are
synchronized and the listening program for
the opposite ear will also change when the
automatic telephone program is activated.
If the hearing aid does not switch to the
telephone program automatically when the
telephone receiver is placed in proximity, the
magnet for easy-t hearing aids should be
attached to the telephone receiver. The magnet
is designed to strengthen the magnetic field
at the ear piece of hearing aid compatible
telephones.
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To affix the optional easy-t magnet:
Caring for your hearing aids
1. Clean the telephone receiver.
Hold the magnet near
the “listening end” of your
telephone receiver and release
it. The magnet will flip to the
appropriate side and seek
the optimal position on the
telephone receiver.
1.
2. Place the double-sided tape
in this optimal position on the
telephone receiver.
3.
2.
our hearing healthcare professional may also
Y
have set up a phone program that you can
access through the push button on your hearing
aids, or through your optional remote control.
If your hearing aids are configured to work with
the wireless uDirect 2 neck worn accessory, you
might benefit from a Bluetooth hands free
option. Refer to the uDirect 2 user guide for
more information.
® Bluetooth is a registered trademark of Bluetooth SIG Inc.
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Always remove your hearing aids when using
hair care products. The hearing aids can become
clogged and cease to function properly.
Do not wear your hearing aids in the bath or
shower or immerse them in water.
3. Attach the magnet to the tape.
®
Open the battery door when not in use.
If your hearing aids do become wet, do not
attempt to dry them in an oven or microwave.
Do not adjust any controls. Open the battery
doors immediately, and allow your hearing aids
to dry naturally for 24 hours.
Protect your hearing aids from excessive heat
(hair dryer, vehicle glove box or dashboard).
Regular use of a dehumidifier, such as a Dri-Aid
kit, can help prevent corrosion and prolong the
life of your hearing aids.
Do not drop your hearing aids or knock them
against hard surfaces.
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Signature features of your hearing aids
Comfort-clarity control
Your hearing aids automatically adjust to focus
on hearing speech more clearly or providing
comfort in noisy situations. Some Quantum
hearing aid models provide a control to adjust
your comfort-clarity settings.
• Adjusting the comfort-clarity control up
causes your hearing aids to focus more on
speech clarity.
• Adjusting the comfort-clarity control
down causes your hearing aids to soften
background noise, providing more comfort.
Comfort-clarity control adjustments can be
made using the controls on your hearing aids
or a remote control. Please talk with your
hearing healthcare professional to find out
which controls have been programmed for the
comfort-clarity control.
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As you adjust the comfort-clarity control, your
Quantum hearing aids will gradually learn your
preferred comfort-clarity settings.
DuoLink
With DuoLink, your hearing aids wirelessly
communicate with each other. As you make
a program, comfort-clarity or volume change
on one hearing aid, the other hearing aid
automatically changes as well.
Binaural Phone
The Binaural Phone feature enables you to hold
a landline or mobile phone to one ear and hear
the sound clearly in both ears. No accessories
are required.
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Warnings
uDirect 2 and uTV 2
The uDirect 2 and uTV 2 are optional
accessories for Quantum hearing aids.
™
™
• uDirect 2 provides easy, hands-free access to
Bluetooth enabled devices, such as mobile
phones. It also has a wired audio jack to plug
in devices like MP3 players. uDirect 2 also
provides remote control functions to adjust
your hearing aids for increased listening
comfort.
• uTV 2 is used with the uDirect 2 to transmit
sound from your TV directly to your hearing
aids. The uTV 2 can also transmit sound from
stereo systems, computers and other audio
sources.
For more information on using the uDirect 2
or uTV 2, please see the user guide for that
accessory. For information on how to get a
uDirect 2 or uTV 2 accessory, please contact
your hearing healthcare professional.
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Hearing aids should only be used as directed
by your physician or hearing healthcare
professional.
Hearing aids will not restore normal hearing
and will not prevent or improve a hearing
impairment resulting from organic conditions.
Do not use your hearing aids in explosion
hazard areas.
Allergic reactions to hearing aids are
unlikely. However, if you experience itching,
redness, soreness, inflammation or a burning
sensation in or around your ears, inform your
hearing healthcare professional and contact
your physician.
In the unlikely case that any parts remain in
the ear canal after the removal of the hearing
aid, contact a physician immediately.
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Remove your hearing aids for CT and
MRI scans or for other electromagnetic
procedures.
Special care should be exercised in wearing
hearing aids when maximum sound
pressure levels exceed 132 decibels. There
may be a risk of impairing your remaining
hearing. Speak with your hearing healthcare
professional to ensure the maximum output
of your hearing aids is suitable for your
particular hearing loss.
Easy-t magnet warnings
The magnet may affect some medical devices
or electronic systems. Always keep the
magnet (or the telephone equipped with
the magnet) at least 30 cm (12”) away from
pacemakers, credit cards, floppy disks or
other magnetically sensitive devices.
Too high distortion during dialing or phoning
may mean that the phone handset is stressed
by the magnet. To avoid any damage, please
move the magnet to another place on the
telephone receiver.
Battery warnings
Be sure the magnet is securely affixed to the
telephone.
Never leave hearing aids or batteries where
small children and pets can reach them.
Keep loose magnets out of reach of children
and pets.
Never put hearing aids or batteries in
your mouth. If a hearing aid or battery is
swallowed, call a physician immediately.
If the magnet falls into your ear, contact your
hearing healthcare professional.
If the magnet is swallowed, contact your
physician immediately.
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Precautions
The use of hearing aids is only part of hearing
rehabilitation; auditory training and lip
reading instruction may be required as well.
In most cases, infrequent use of hearing aids
does not provide full benefit. Once you have
become accustomed to your hearing aids,
wear your hearing aids everyday all day.
Your hearing aids use the most modern
components to provide the best possible
sound quality in every listening situation.
However, communication devices such as
digital cell phones can create interference
(a buzzing sound) in hearing aids. If you
experience interference from a cell phone
being used close by, you can minimize this
interference in a number of ways. Switch your
hearing aids to another program, turn your
head in a different direction or locate the cell
phone and move away from it.
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Note to hearing healthcare professional
Domes should never be fitted on patients
with perforated eardrums, exposed middle
ear cavities, or surgically altered ear
canals. In the case of such a condition, we
recommend to use a customized ear mold.
Labeling
The serial number and year of manufacture are
located inside the battery door.
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Compliance information
Declaration of conformity
Hereby Unitron declares that this Unitron product meets the
requirements of the Medical Devices Directive 93/42/EEC as
well as the Radio and Telecommunications Terminal Equipment
Directive 1999/5/EC. The full text of the Declaration of Conformity
can be obtained from the manufacturer.
The hearing aid described in this user guide is certified under:
Standard hearing system
Notice 3
This device has been tested and found to comply with the limits for
a Class B digital device, pursuant to Part 15 of the FCC Rules and
ICES-003 of Industry Canada. These limits are designed to provide
reasonable protection against harmful interference in a residential
installation. This device generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference
will not occur in a particular installation. If this device does cause
harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
USA FCC ID: VMY-UWBTE1
VMY-UWITE1
Canada IC: 2756A-UWBTE1
2756A-UWITE1
• Reorient or relocate the receiving antenna
Notice 1
• Increase the separation between the equipment and receiver
This device complies with Part 15 of the FCC Rules and with RSS210 of Industry Canada. Operation is subject to the following two
conditions:
• Connect the device into an outlet on a circuit different from
that to which the receiver is connected
1) this device may not cause harmful interference, and
• Consult the dealer or an experienced radio/TV technician for
help
2) this device must accept any interference received, including
interference that may cause undesired operation.
Notice 2
Changes or modifications made to this device not expressly
approved by Unitron may void the FCC authorization to operate
this device.
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Client feedback
Record your specific needs or concerns and bring to
your first office visit after getting your hearing aids.
This will help your hearing healthcare professional to
address your needs.
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Additional notes
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Unitron Hearing Ltd.
20 Beasley Drive, P.O. Box 9017,
Kitchener, ON N2G 4X1 Canada
European Representative
Max-Eyth-Straße 20, 70736
Fellbach-Oeffingen, Germany
Distributor
www.unitron.com
A/11-038 029-5859-02