Roche Accu-Chek Compact Plus Technical information

ACCU-CHE
HEK
Compact Plus
BLOOD GLUCOSE METER
Owner’s Booklet
®
Dear ACCU-CHEK® System Owner,
Thank you for choosing the ACCU-CHEK Compact Plus system!
Congratulations on your decision to take control of your diabetes. We’ve designed your new
ACCU-CHEK Compact Plus system with comfort, convenience, and control in mind – to help
make living with diabetes a little easier.
This booklet will help you get the most from your ACCU-CHEK Compact Plus system.
To start testing quickly, you can also refer to the First Time Guide.
If you have questions, we’re here to help. Just call the ACCU-CHEK Customer Care Service
Center toll-free at 1-800-858-8072. We offer assistance 24 hours a day, 365 days a year,
in many languages. You can also visit www.accu-chek.com for diabetes management tools
and product demonstrations.
Thanks again for choosing the ACCU-CHEK Compact Plus system.
The ACCU-CHEK Compact Plus System
Your new ACCU-CHEK Compact Plus meter and accessories work together to measure the amount of sugar (glucose) in
your blood. When you put a small drop of blood onto the test strip, the meter displays a blood sugar result in five seconds.
Discussing your results with your healthcare professionals and following their advice about medicine, exercise, and food
plans can help you better control your diabetes. You can take a blood drop from your fingertip, palm, forearm, upper arm,
thigh, or calf.
The system includes:
• ACCU-CHEK Compact Plus Meter with Attached
ACCU-CHEK Softclix Plus Lancing Device+
• Batteries
+
Lancing device replacements are available by calling
the ACCU-CHEK Customer Care Service Center at
1-800-858-8072 or visiting www.accu-chek.com.
• ACCU-CHEK Compact Blue Control Solution*
• ACCU-CHEK Compact Test Drum (17 tests)*
• ACCU-CHEK Softclix Lancets*
*Items may be sold separately. To order control
solutions, talk to your pharmacist or visit
www.accu-chek.com to order online.
Why Regular Blood Sugar Testing Is Important
Testing your blood sugar regularly can make a big difference in how you manage your diabetes every day. We’ve made it as
simple as possible. Your meter is easy to use, plus you can adjust the lancing device for your comfort.
Need Help?
If you have questions, we are here to help. Just call the ACCU-CHEK Customer Care Service Center toll-free at 1-800-858-8072.
We offer assistance 24 hours a day, 365 days a year, in many languages. You can also visit www.accu-chek.com for diabetes
management tools and product demonstrations, as well as to order product supplies and accessories.
Please complete your Warranty Card and mail it, so you receive the best customer service possible and product update news.
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Before You Start Testing
About the meter and test strips
• Carefully read and follow the instructions in the Owner’s Booklet and Package Inserts for the test strips and control
solutions. It is very important to follow the instructions in order to prevent a wrong result or improper treatment.
• Review the time and date set on your meter before you begin testing. Your system comes with a preset time and date
(Eastern Time). You may need to change the time to your time zone.
• Your new meter is designed and can be used for testing fresh capillary whole blood samples (for example, blood from
your fingertip or forearm). Use only ACCU-CHEK Compact test strips.
• Inspect the test drum container before using them for the first time. If you see any damage to the container cap or if
anything prevents the cap from closing properly, do not use the test drums. Contact the ACCU-CHEK Customer Care
Service Center. Damaged test strips can cause inaccurate results, which could lead to improper treatment.
• Although you always apply whole blood to the test strip, your system has been calibrated to deliver plasma-like values for
easier comparison to lab results.
• Do not use the ACCU-CHEK Compact Plus system for testing of arterial blood.
• The meter, test strips and control solutions are only for use outside the body (in vitro). Do not eat the test strips. Do not
swallow or inject control solutions, or use control solutions for any purpose other than testing the ACCU-CHEK Compact
Plus system.
• The ACCU-CHEK Compact Plus system has been found to be accurate at altitudes up to 10,150 feet.
• Refer to your Test Strip and Control Solution Package Inserts for additional health-related information.
• It is always a good idea to have a back-up testing method available. Failure to test could cause a delay in treatment
decisions and lead to a serious medical condition. Examples of back-up testing methods include a back-up meter or
testing by a lab. Ask your doctor or pharmacist about other possible back-up methods.
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About the meter and test strips
!
▲
!
▲
Certain substances can interfere with the ACCU-CHEK Compact Plus blood glucose system and cause falsely
high results. For example, if you use peritoneal dialysis solutions containing icodextrin (such as Extraneal), or
take certain immunoglobulin therapies that contain maltose (such as Octagam® 5%), it will cause inaccurate
results. For more information, refer to the Test Strip Package Insert, or ask your doctor.
If you are very dehydrated or urinating frequently, you may get an inaccurate test result. If you think you are
dehydrated, call your doctor right away.
• Some people with diabetes do not experience symptoms of low blood sugar (hypoglycemia). Others, such as children or
people who are unconscious or have certain disabilities, may not be able to communicate their symptoms to caregivers.
For these reasons, do not change any treatment without first talking to a doctor.
• Run a control test when you open a new box of test strips or if you think that your test result is incorrect. Running a
control test lets you know that the meter and test strips are working properly.
DO NOT CHANGE YOUR TREATMENT BASED ON A SINGLE RESULT THAT DOES NOT MATCH HOW YOU FEEL OR IF YOU
BELIEVE THAT YOUR TEST RESULT COULD BE INCORRECT.
If your blood sugar result doesn’t match how you feel and you have followed the instructions in this Owner’s Booklet,
follow your doctor’s instructions, or call your doctor.
Special Information for Healthcare Providers and Caregivers
• Do not use this device to measure blood sugar in people who are experiencing cardiovascular collapse (severe shock) or
decreased peripheral blood flow.
• Consult your physician to determine if it is appropriate for your child to be taught how to use the meter system or any
other medical products.
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Important Information About Your New System
• Your new blood glucose system is designed and approved for testing fresh capillary whole blood samples (for example,
blood from your fingertip or palm). The system is for outside the body (in vitro) use. It should not be used to diagnose
diabetes.
• Use only ACCU-CHEK Compact test drums. Other test drums (or test strips) cannot be used. Using other test strips with
this meter can produce inaccurate results.
• Run the control tests explained in this booklet to make sure your system is working properly.
• Carefully dispose of used test strips and lancets.
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Contents
Chapter 1: Understanding Your New System ............................................................................................8
The ACCU-CHEK Compact Plus System ..................................................................................................................8
Meter Setup .........................................................................................................................................................10
Setting the Beeper ...............................................................................................................................................11
Setting the Brightness of the Display....................................................................................................................13
Setting the Year, Time, and Date..........................................................................................................................14
Setting the Test Reminders ..................................................................................................................................16
Setting the Hypoglycemic (Hypo) Indicator............................................................................................................19
Installing the Test Drum .......................................................................................................................................22
Test Strip Count ...................................................................................................................................................26
Changing the Batteries .........................................................................................................................................27
Chapter 2: Control Testing...........................................................................................................................29
Why Run Control Tests? .......................................................................................................................................29
About the Control Solutions ..................................................................................................................................29
Running a Control Test .........................................................................................................................................30
Understanding Control Test Results ......................................................................................................................36
Chapter 3: Testing Your Blood Sugar ........................................................................................................38
Preparing the ACCU-CHEK Softclix Plus Lancing Device for Fingertip Testing .......................................................38
Running a Blood Sugar Test with Blood from Your Fingertip.................................................................................42
Important Information About Running a Blood Sugar Test with Blood from Your Palm, Forearm, Upper Arm,
Thigh, or Calf (non-fingertip testing) .....................................................................................................................47
Preparing the ACCU-CHEK Softclix Plus Lancing Device for Non-Fingertip Testing ...............................................49
Running a Blood Sugar Test with Blood from a Non-Fingertip Site .......................................................................52
Recording Your Results ........................................................................................................................................59
Flagging Test Results ...........................................................................................................................................59
Contents
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Understanding Your Test Results ..........................................................................................................................60
Symptoms of High or Low Blood Sugar ................................................................................................................60
Unusual Test Results ............................................................................................................................................61
Comparing Your Meter Result to a Lab Result ......................................................................................................62
Chapter 4: Meter Memory and Downloading...........................................................................................63
Storing Test Results .............................................................................................................................................63
Viewing Test Results ............................................................................................................................................64
Viewing Your Average, Lowest, and Highest Blood Sugar Test Results .................................................................65
Downloading Your Results ....................................................................................................................................67
Transferring Data .................................................................................................................................................67
Chapter 5: Maintenance and Troubleshooting ........................................................................................68
Cleaning Your Meter.............................................................................................................................................69
Cleaning Your Lancing Device ..............................................................................................................................71
Maintenance and Testing .....................................................................................................................................71
Display Messages and Troubleshooting ................................................................................................................72
Chapter 6: Technical Information ..............................................................................................................82
Product Limitations ..............................................................................................................................................82
Specifications.......................................................................................................................................................82
Product Safety Information ...................................................................................................................................84
If You Need to Throw Your Meter Away ................................................................................................................85
ACCU-CHEK Compact Plus Meter Limited 3-Year Warranty ..................................................................................86
Non-Warranty Service Policy ................................................................................................................................87
Warranty and Service Instructions ........................................................................................................................87
Limited License ....................................................................................................................................................88
Additional Supplies...............................................................................................................................................91
Information for Professional Caregivers ................................................................................................................82
References ...........................................................................................................................................................93
Index ....................................................................................................................................................................93
Contents
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Chapter 1: Understanding Your New System
The ACCU-CHEK Compact Plus System
Display –
Shows blood
sugar results,
messages, and
results stored in
memory.
M Button –
Press this button
to review results in
memory.
Drum Door –
Covers the
compartment where
the test drum goes.
Test Strip Slot –
Test strips come out
of the meter here.
Test/On/Off Button –
Slide and release this
button to turn on the
meter and advance a
test strip. Also, at the
completion of a test,
slide and release this
button to turn off the
meter and release
the test strip.
S Button –
Press this button to
set the beeper, year,
time, and date.
Drum Door Tab –
Lift up on this tab to
open the drum door.
Release Button –
Slide to release the
attached lancing
device. You can
use your lancing
device attached or
unattached.
Battery Cover –
Slide the cover
to unlock and
open the battery
compartment.
Test Strip Count
Window – Shows
the number of test
strips remaining in
a test drum.
8
Infrared (IR)
Window –
Used to transfer
data from the
meter to a
computer.
Test Drum –
The bar codes
on the label are
automatically
read by the
meter.
Test Strip –
Apply a drop
of blood or
control solution to
the black notch
on the end of the
test strip.
Lancet
Protective
Cover
Black Cap –
Use this cap for
fingertip testing only.
Clear Cap –
Use this cap for
non-fingertip testing only.
Comfort Dial with Depth Selection –
This shows the number of the
setting on the comfort dial.
Lancing Device
Plunger
9
Meter Setup
Using the Set Mode
By using the set mode, you can personalize your meter to suit your lifestyle. Here are the functions you
can customize:
Beeper—Select on or off.
Brightness—Set the brightness of the display.
Time and Date—Set the time and date.
Test Reminders—Select 1-3 times a day for a reminder to test.
Hypoglycemic (Hypo) Indicator— Select on or off. If you choose on, choose the blood sugar level
for the indicator.
BEEPER
BRIGHTNESS
TIME / DATE
TEST REMINDERS
HYPO
The blue progress bar helps guide you through the setup process.
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BEEPER
BRIGHTNESS
TIME / DATE
TEST REMINDERS
HYPO
Setting the Beeper
Your new meter has the beeper preset to “On 1.” This means the beeper
is on. You can set the beeper to “OFF,” if you prefer – this will not affect
your test results.
The beeper is helpful because it prompts you:
• To apply blood or control solution to the test strip
• When enough blood or control solution is drawn into the test strip
• When the test is complete
Press S –
• To enter the set mode
• To set the selection
• To move to the next function
• When it is time to test, if you set the test reminders
• If an error occurred while testing, even if the beeper is set to “OFF,” it Press M –
still beeps for an error
• To change the selection
• To move back and forth in
a selection
Chapter 1: Understanding Your New System 11
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BEEPER
BRIGHTNESS
TIME / DATE
1. With the meter off, press S to enter the set
mode. The meter turns on and briefly shows all
of the display symbols.
Chapter 1: Understanding Your New System 12
TEST REMINDERS
HYPO
2. “On 1” flashes and the beeper symbol is
displayed. This means the beeper is on. Press
M to change the beeper to “OFF.” Press S to
set your selection.
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You are here
BEEPER
BRIGHTNESS
TIME / DATE
TEST REMINDERS
HYPO
Setting the Brightness of the Display
You can use this setting to adjust how bright you wish the displayed symbols and numbers to be. There
are three brightness levels: low, medium and high.
The brightness is factory-set to medium (shown by the number “2” at top right of the display window).
Low brightness (level 1)
Medium brightness (level 2)
High brightness (level 3)
1. Press M to move to the next option.
The brightness of the display window changes
to the setting you have selected.
2. Press
Chapter 1: Understanding Your New System 13
S
to save the chosen setting.
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You are here
BEEPER
BRIGHTNESS
TIME / DATE
TEST REMINDERS
HYPO
Setting the Year, Time, and Date
Your new meter comes with the batteries already installed and a preset time and date. You may need
to change the time to your time zone. Setting the time and date is important if you use the meter’s
memory or download your stored results to a computer.
1. With the meter off, press S to enter the set
mode. The meter turns on and briefly shows
all of the display symbols. Next, the beeper
symbol is displayed with your current selection
flashing.
2. Press S twice to reach the year with the last
two numbers of the year flashing. Press M to
change the year. Press S to set your selection.
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You are here
BEEPER
BRIGHTNESS
3. The 12h (12-hour) or 24h
(24-hour) time format appears.
The meter can display the
time in either a.m./p.m. or
24:00 time format. The 24h
time format is known as
military time. Press M to
change the time format. Press
S to set your selection.
TIME / DATE
TEST REMINDERS
4. The hour flashes. Press M
to change the hour. If you
select the 12h time format,
continue to press M to select
the correct a.m./p.m. with
the hour. Press S to set your
selection.
Chapter 1: Understanding Your New System 15
HYPO
5. Repeat step 4 until the
minutes, month, and day are
set.
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You are here
BEEPER
BRIGHTNESS
TIME / DATE
TEST REMINDERS
HYPO
Setting the Test Reminders
Test reminders are a handy way to remind you to test. You can set 1 to 3 reminders per day. The meter
beeps at the time you set, unless you press any button. You must have the beeper set to “On 1” for this
option. Your meter is preset with the test reminders set to “OFF.” You must turn it on to use this feature.
• If the meter is on at the test reminder time, the reminder does not occur.
• If you turn off the test reminder, your test reminder time settings are still saved.
• The test reminder beeps for 20 seconds. To stop the beeper, press any button.
• You can turn off individual test reminders by changing the test reminder time to 12:00 a.m. (12h time
format) or 0:00 (24h time format). Because this is the way to turn off an individual test reminder,
if you need to set a test reminder for midnight, you must set the test reminder one minute before
(11:59 p.m. or 23:59) or one minute after midnight (12:01 a.m. or 0:01).
• If you have the test reminders turned on, a bell appears on the display during testing.
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You are here
BEEPER
BRIGHTNESS
1. With the meter off, press S to
enter the set mode. The meter
turns on and briefly shows all
of the display symbols. Next,
the beeper symbol is displayed
with your current selection
flashing.
TIME / DATE
TEST REMINDERS
2. Press and release S
repeatedly until you reach the
display with “OFF” flashing
and the test reminder symbol
displayed.
Chapter 1: Understanding Your New System 17
HYPO
3. Press M to change the
test reminder to “On.”
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BEEPER
BRIGHTNESS
4. If you select “OFF,” press S
to set your selection and
move to the next function
(see the next section, “Setting
the Hypoglycemic Indicator”).
If you select “On,” press S
to set your selection.
TIME / DATE
TEST REMINDERS
5. The hour flashes with the test
reminder symbol and “1” on
the display. This means you
are setting the time for the
first test reminder. Press M
to change the hour. Press S
to set your selection.
Chapter 1: Understanding Your New System 18
HYPO
6. The minutes flash. Press M
to change the minutes. Press
S to set your selection.
7. Repeat steps 5 and 6 to
set the remaining two test
reminders, or press S until
you reach the hypoglycemic
indicator level.
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You are here
BEEPER
BRIGHTNESS
TIME / DATE
TEST REMINDERS
HYPO
Setting the Hypoglycemic (Hypo) Indicator
You can set the meter to let you know when your test result indicates a possible low blood sugar
(hypoglycemia). You can also select what blood sugar level you want this indicator to have (60, 70,
or 80 mg/dL).
Before you set the hypo indicator, talk to your doctor to help you decide what blood sugar level
is your hypo level.
Your meter is preset to “OFF” for the hypo indicator. Follow the directions if you want to turn it “On.”
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You are here
BEEPER
BRIGHTNESS
1. With the meter off, press S
to enter the set mode. The
meter turns on and briefly
shows all of the display
symbols. Next, the beeper
symbol is displayed with your
current selection flashing.
TIME / DATE
TEST REMINDERS
2. Press and release S
repeatedly until you reach
the display with “hypo?”
displayed and “OFF” flashing.
Chapter 1: Understanding Your New System 20
HYPO
3. Press M to turn on the
hypo indicator and the
display shows “60 mg/dL”
and “hypo?” with the “60”
flashing. Press M to select
the hypo level of 60, 70, or
80 mg/dL.
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BEEPER
BRIGHTNESS
TIME / DATE
TEST REMINDERS
HYPO
4. Slide and release
to set your selection
and turn off the meter.
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Installing the Test Drum
1. With the meter off, open the drum door by
lifting up the drum door tab located to the right
of the test strip slot. The drum door tab projects
slightly so you can lift it up.
Chapter 1: Understanding Your New System 22
2. Press the red release button. You MUST press
the red release button if there IS or IS NOT a
test drum in the meter.
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3. If there is a test drum in the
meter, tilt the meter forward
until the test drum comes
out.
4. Insert a new test drum. Your
test drum MUST have two bar
codes on it (see the test drum
shown).
Chapter 1: Understanding Your New System 23
5. Close the drum door until it
snaps. The meter turns on,
automatically codes itself,
and rotates the test drum to
the first test strip. Then the
meter turns off.
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Notes:
• Any time you open and close the drum door, the test drum will rotate until the meter finds the next
available test strip.
• Only open the drum door when the meter is off. Opening the drum door when the meter is turned
on may damage the meter.
• Once you remove a test drum from its container and install it into your meter, you have 90 days or
until the “Use By” date printed on the container to use all the test strips. The meter automatically
tracks this 90-day period for you. If a test drum has been in the meter longer than 90 days, the
test strip, drop, drum, bottle, and clock symbols are displayed when you turn on the meter.
• The 90-day period automatically resets if the drum door is opened.
• If you do take out a partially used test drum and put it back in the meter, the drum will be
displayed with the bottle flashing. This means you should run a control test. For more information,
see Chapter 2, “Control Testing.”
• Keep the test drum container or the container label until you are finished with the test drum. You
will need to refer to the control ranges on the label when you run a control test.
• When a test drum is empty, the dot shows in the test strip count window on the back of the meter.
“End” and the test drum symbol flash on the display.
Chapter 1: Understanding Your New System 24
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Notes:
• Store the test strips at 36 °F to 86 °F. Do not freeze. Allow the test strips to warm to the operation
temperature (43 °F – 111 °F ) prior to use.
• Be sure to check the “Use By” date on the test strip container. Do not use the test strips after that
date. See Chapter 5, “Display Messages and Troubleshooting” for the error code for expired test
strips. If the “Use By” date is missing or cannot be read, do not use the test strips and call the
ACCU-CHEK Customer Care Service Center at 1-800-858-8072.
• Do not reuse test strips. Once you have put control solution or blood on a test strip, throw it away.
If you need to retest, use a new test strip.
!
▲
!
▲
The cap on the test drum container contains chemicals that could be harmful if swallowed.
• DO NOT expose test strips to heat, moisture or humidity. Temperatures outside the
required range, as well as moisture and humidity (bathroom, kitchen, laundry room,
car, or garage) can damage your test strips and lead to inaccurate results.
• DO NOT bend, cut, or alter the test strips.
• DO NOT get dirt, food, or other material on the test strip.
Not following these precautions can lead to inaccurate results.
Chapter 1: Understanding Your New System 25
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Test Strip Count
Each time you press
to turn the meter off, the number of test strips remaining in the drum is
displayed. The number of remaining test strips is displayed as long as you hold down
.
In this example, there are 12 test strips in the drum.
When you release
, the meter turns off.
Notes:
• After a test, if the drum has three or fewer test strips remaining, the number, the test strip symbol
and drum symbol flash on the display window.
• If you press
only briefly when turning the meter off, the number of test strips remaining is
displayed only briefly or not at all.
• If you have not performed a test since last replacing the drum, the meter cannot tell how many test
instead of the number of test strips remaining. Once you
strips remain. The meter displays
perform a test with a new drum, the number of test strips remaining is displayed when you press
to turn the meter off.
Chapter 1: Understanding Your New System 26
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Changing the Batteries
1. Push the battery cover in the
direction of the arrow shown.
Lift up on the battery cover to
remove it.
2. Remove the old batteries.
Insert the new batteries with
the + and – ends matching
the marks in the battery
compartment.
Chapter 1: Understanding Your New System 27
3. Place the battery cover over
the batteries. The battery
cover MUST BE flat and
almost closed. The small
tab attached to the battery
cover still shows. Push in the
direction of the arrow shown
to lock the battery cover in
place.
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Notes:
• The meter uses two AAA batteries. Use long-lasting alkaline (not rechargeable) batteries and keep
an extra pair on hand.
• Always replace both batteries at the same time and with the same brand.
• When changing the batteries, try to insert the new batteries within two minutes. If it takes longer
than two minutes, you may need to reset the time and date.
• Try to wait until the current test drum you are using is empty before replacing the batteries.
Otherwise, the meter may take some time to advance to the next test strip and may give an
incorrect use-by date warning.
• If you open the drum door while the batteries are out of the meter, you may need to reset the time
and date, but all test results stay in the memory.
• If you press any button while the batteries are out of the meter, you will need to reset the time and
date.
• If the meter is turned on and you decide not to run a test, the meter turns off automatically after
five minutes.
• The battery symbol on the display means the batteries are low and should be changed soon.
• If you turn on the meter and the display goes blank, no more tests can be run until the batteries
are replaced.
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Chapter 2: Control Testing
Why Run Control Tests?
Running a control test lets you know that your meter and test strips are working properly.
You should run a control test when:
• You open a new box of test drums.
• You left the cap off the test drum container before using the
drum.
• You want to check the meter and test drum.
• Your test strips were stored in extreme temperatures or humidity.
•
•
•
•
You dropped the meter.
The bottle symbol flashes on the meter display.
Your test results do not agree with the way you feel.
You want to make sure you are testing correctly.
About the Control Solutions
• You can use ACCU-CHEK Compact Blue control solution.
This solution is a blue liquid.
• Your meter is designed to recognize the difference between
ACCU-CHEK Compact Blue control solution and blood.
• The control solution can stain clothing. If you spill it,
wash your clothes with soap and water.
• Write the date you open the bottle on the bottle label. The
control solution must be discarded three months from the date
the bottle was opened (discard date) or at the “Use By” date on
the bottle label, whichever comes first.
• Do not use control solution that is past the “Use By” or discard
date.
• Gently squeeze the control solution bottle because the
solution comes out of the bottle very easily.
• Close the control solution bottle tightly after use.
• Store at 36 °F to 86 °F (2 °C to 30 °C). Do not freeze.
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Running a Control Test
You need your meter (with a test drum inserted) and control solution.
Note: Your meter is designed to recognize the difference between ACCU-CHEK Compact Blue control
solution and blood. This control solution is a blue liquid.
To make sure the display is working properly, turn off the meter, then press and hold M to see the
complete display. All the sections should be clear and should look exactly like the display as shown
below. If not, call the ACCU-CHEK Customer Care Service Center at 1-800-858-8072.
1. Slide and release
.
Chapter 2: Control Testing
2. The meter turns on and
briefly shows symbols on
the display.
30
3. A test strip automatically
advances.
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meter so the test strip points downward. Gently
touch and hold the black notch on the end of
the test strip to the control solution. Do not put
control solution on top of the test strip. When
you see displayed, you have enough control
solution in the test strip. Do not bend the test
strip while applying control solution.
4. The time and date appear on the display with a
flashing test strip and blood drop symbol.
5. Remove the control bottle cap.
6. Apply one drop of the control solution to a flat,
clean, and easily washable surface such as the
palm of your hand, a plate, or a table. If you
are unsure if a surface is clean, wipe it off with
a slightly damp cloth or cotton swab. Hold the
Chapter 2: Control Testing
7. Place the cap on the control bottle tightly.
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Running a Control Test (continued)
Example
8. The on the display disappears and the test result is displayed in five seconds. The bottle
symbol appears on the display when the measurement starts. When the test result appears, the
bottle symbol is saved with the test result to identify it as a control test.
Chapter 2: Control Testing
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ACCU-CHEK Customer Care Service Center 1-800-858-8072
ACCU-CHEK Compact Blue control solution ranges
This is an example. Refer to the acceptable ranges on your test drum container.
9. Check that the result is within the acceptable range on the test drum container.
Use the range – Low or High – that matches the level of control solution you used.
If the result is not in the acceptable range, see “Understanding Control Test Results” later in
this chapter.
Chapter 2: Control Testing
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ACCU-CHEK Customer Care Service Center 1-800-858-8072
Running a Control Test (continued)
10. Hold the meter so the test strip points
downward. This helps the test strip release from
the meter. Slide and release
to turn off the
meter and release the test strip.
Chapter 2: Control Testing
34
11. Throw the used test strip away.
ACCU-CHEK Customer Care Service Center 1-800-858-8072
Notes:
•
•
•
•
•
•
Hold the meter so the test strip points downward. Do not bend the test strip.
Do not apply control solution to the top of the test strip.
Do not flood the test strip with control solution. Only a small drop of control solution is required.
Never try to reuse a test strip that has been released from the meter.
Do not open the test drum compartment when the motor is running.
Use ACCU-CHEK Compact Blue control solution with your ACCU-CHEK Compact Plus system or your
control test results may be inaccurate.
• Keep the test drum container or the container label until you are finished with the test drum. You will
need to refer to the acceptable ranges on the label when you run a control test.
• If you do not turn off the meter after a test, the meter turns off automatically after about 60 seconds.
to turn on the meter, it
The test strip then remains in the meter. When you slide and release
simply releases the test strip and turns itself off again.
Chapter 2: Control Testing
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ACCU-CHEK Customer Care Service Center 1-800-858-8072
Understanding Control Test Results
ACCU-CHEK Compact Blue control solution ranges
This is an example. Refer to the acceptable ranges on your test drum container.
The label on your test drum container shows the acceptable ranges for Low and High control solutions.
Your control test results should be within the listed ranges. Make sure you compare the result to the
range for the level of control solution you used (Low or High).
When a control test result is within the acceptable range on the test drum container, your test strips and
meter are working properly.
Chapter 2: Control Testing
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If a control test result is not within the acceptable range on your test drum container label, do not use the
meter until you solve the problem. Here are some things you can check:
Troubleshooting Checks
Action
Replace control solution or test drums that have expired.
1. Check the “Use By” dates on the test drum container
and control solution bottle.
Replace control solution you opened more than three months ago.
2. Check the discard date on the control solution bottle.
3. Make sure the test drum has not been in the meter
If the drum symbol (with or without the bottle symbol) is displayed,
the test drum has been in the meter more than 90 days or the drum
door has been opened and closed so the 90-day timer is not valid.
Replace the test drum.
more than 90 days.
If either has been open for a while, replace the test drum or control
solution.
4. Make sure the caps were tight on the test drum container and
control solution bottle.
5. Make sure you followed all the testing steps.
Re-read Chapter 2, “Running a Control Test” and test again or ask
your healthcare provider for help.
6. If none of the above apply…
Repeat the control test with a new test strip. If the result still is not
within the acceptable range, contact the ACCU-CHEK Customer Care
Service Center at 1-800-858-8072.
!
▲
The control ranges apply only to control results. They only indicate that your test strips and
meter are working properly. Do not use control results to interpret blood sugar results.
Chapter 2: Control Testing
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Chapter 3: Testing Your Blood Sugar
Preparing the ACCU-CHEK Softclix Plus Lancing Device
for Fingertip Testing
▲
!
Use a new lancet for each fingertip test to avoid infection and get a virtually
pain-free test. Remember to use the black cap to do a fingertip test.
Remember, you can use your lancing device attached to the meter or unattached.
Release
Button
1. Slide AND hold down on the release button
AND, at the same time, pull down on the
lancing device to remove it from the meter.
2. Attach the lancing device by sliding it along the
right edge of the meter (with the meter facing
up) until it locks into place.
38
Recessed Area
1. Remove the black cap by using
your thumb and finger to pull
on the recessed area.
2. Insert a lancet until it clicks.
3. Twist off the lancet’s
protective cover.
Note: You can refer to the First Time Guide or the Quick Reference Guide for a simple testing summary.
Chapter 3: Testing Your Blood Sugar
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ACCU-CHEK Customer Care Service Center 1-800-858-8072
Preparing the ACCU-CHEK Softclix Plus Lancing Device for Fingertip
Testing (continued)
Notches
4. Snap on the black cap after lining up the notches.
The cap snaps easily into place.
Chapter 3: Testing Your Blood Sugar
40
5. Twist the cap to set the lancet depth. Start at
2 or try a higher setting if needed. This is a
suggested setting, yours may differ.
ACCU-CHEK Customer Care Service Center 1-800-858-8072
Notes:
• The best depth setting is the lowest number that lets you get enough blood for a test. Try different
settings to find the one that is right for you.
• For virtually pain-free testing, always use a new lancet for every test.
• To reduce the risk of infection, never share your lancing device with anyone.
• The black cap is for fingertip testing only.
• The clear cap is for non-fingertip testing only.
Chapter 3: Testing Your Blood Sugar
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Running a Blood Sugar Test with Blood from Your Fingertip
Before running your first test, make sure you set up your meter properly and run a control test.
See Chapters 1 and 2 for details.
To make sure the display is working properly, turn off the meter, then press and hold down M to see
the symbols on the display. All the sections should be clear and should look exactly like the display as
shown. If not, call the ACCU-CHEK Customer Care Service Center at 1-800-858-8072.
2. Slide and release
1. Wash your hands with warm
.
soapy water and dry thoroughly. 3. The meter turns on and briefly
Dirty or wet hands could affect
shows symbols on the display.
results.
Chapter 3: Testing Your Blood Sugar
42
4. A test strip automatically
advances.
ACCU-CHEK Customer Care Service Center 1-800-858-8072
5. The time and date appear on
the display with a flashing
test strip and blood drop
symbol.
6. Press the plunger on the
lancing device (like a pen)
ALL the way down until it
stops. The lancing device is
now ready for use.
Chapter 3: Testing Your Blood Sugar
43
7. Hold the lancing device
against the side of your
fingertip, then press and
release the plunger.
ACCU-CHEK Customer Care Service Center 1-800-858-8072
Running a Blood Sugar Test with Blood from Your Fingertip (continued)
8. Gently squeeze your fingertip
to get a drop of blood.
9. Hold the meter so the test
strip points downward. Do
not bend the test strip.
Chapter 3: Testing Your Blood Sugar
44
10. Touch and hold the blood
drop to the black notch on
the end of the test strip.
When you have enough
blood in the test strip,
is displayed. You may pull
your finger away when
is displayed.
ACCU-CHEK Customer Care Service Center 1-800-858-8072
Example
11. The on the display disappears and the test
result is displayed in five seconds.
Chapter 3: Testing Your Blood Sugar
12. Hold the meter so the test strip points
downward. This helps the test strip release
to turn
from the meter. Slide and release
off the meter and release the test strip. Throw
the used test strip away.
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ACCU-CHEK Customer Care Service Center 1-800-858-8072
Running a Blood Sugar Test with Blood from Your Fingertip
(continued)
13. To remove the lancet, take off the black cap
by using your thumb and finger to pull on the
recessed area.
14. Hold the meter so the lancet points downward.
Press the plunger to release the lancet into a
puncture-proof container. Snap on the black
cap after lining up the notches.
For more information about your test results, see Chapter 3, “Understanding Your Test Results.”
Chapter 3: Testing Your Blood Sugar
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Important Information About Running a Blood Sugar Test with Blood from
Your Palm, Forearm, Upper Arm, Thigh, or Calf (non-fingertip testing)
You have the option of testing other places on your body besides the fingertip. You can test the palm,
forearm, upper arm, thigh, or calf. While fingertip blood can be tested at any time, there are times when
testing from other places is not ideal—usually when your blood sugar is rapidly changing. Please read
the following section before you try testing from other places.
Important:
• Talk to your doctor before you begin non-fingertip testing.
Chapter 3: Testing Your Blood Sugar
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!
▲
Do not change your treatment because of just one result.
NEVER ignore symptoms of high or low blood sugar.
If your blood sugar does not match how you feel, do a fingertip test to confirm your
result. If the fingertip result still does not match how you feel, call your doctor.
Tests from sites other than your fingertip may be done:
• Immediately before a meal
• Fasting
Fingertip test only:
• Two hours or less after eating
• After exercising
• If you are sick
• If your blood sugar is low
• If you often do not notice when your blood sugar is low
• When basal insulin is most active
• After injecting rapid-acting insulin (two hours or less)
Chapter 3: Testing Your Blood Sugar
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Preparing the ACCU-CHEK Softclix Plus Lancing Device for
Non-Fingertip Testing
!
▲
Use a new lancet for each non-fingertip test to avoid infection and get a virtually
pain-free test. Remember to use the clear cap to do a non-fingertip test.
Remember, you can use your lancing device attached to the meter or unattached.
Release
Button
1. Slide AND hold down on the release button
AND, at the same time, pull down on the
lancing device to remove it from the meter.
Chapter 3: Testing Your Blood Sugar
2. Attach the lancing device by sliding it along the
right edge of the meter (with the meter facing
up) until it locks into place.
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ACCU-CHEK Customer Care Service Center 1-800-858-8072
Preparing the Lancing Device for Non-Fingertip Testing (continued)
Recessed Area
1. Remove the black cap by
using your thumb and finger
to pull on the recessed area.
2. Insert a lancet until it clicks.
Chapter 3: Testing Your Blood Sugar
50
3. Twist off the lancet’s
protective cover.
ACCU-CHEK Customer Care Service Center 1-800-858-8072
4. Snap on the clear cap after lining up the notches.
The cap snaps easily into place.
5. Twist the cap to set the lancet depth. Dial the
depth setting to 3 for palm testing. Dial the
depth setting to 5 1/ for forearm, upper arm,
thigh, or calf testing. These are suggested
settings, yours may differ.
2
Note: We suggest starting at a depth setting of 5 /
for forearm, upper arm, thigh, or calf testing,
and 3 for palm testing. Once you run a successful test, you may want to find the lowest depth
setting that provides enough blood with the least amount of pain.
1
Chapter 3: Testing Your Blood Sugar
2
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ACCU-CHEK Customer Care Service Center 1-800-858-8072
Running a Blood Sugar Test with Blood from a Non-Fingertip Site
You will need your meter with a test drum loaded, the ACCU-CHEK Softclix Plus lancing device, a
lancet, and the clear cap from your kit. Wash your hands with warm soapy water and dry. Dirty
hands could affect results.
To make sure the display is working properly, turn off the meter, then press and hold M to see the
complete display. All the sections should be clear and should look exactly like the display as shown
below. If not, call the ACCU-CHEK Customer Care Service Center at 1-800-858-8072.
1. Slide and release
.
Chapter 3: Testing Your Blood Sugar
2. The meter turns on and briefly shows symbols
on the display.
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ACCU-CHEK Customer Care Service Center 1-800-858-8072
3. A test strip automatically
advances.
4. The time and date appear on
the display with a flashing test
strip and blood drop symbol.
5. Press the plunger on the
lancing device (like a pen)
ALL the way down until it
stops. The lancing device is
now ready for use.
TIP: Rub the skin prior to lancing to increase blood flow.
Chapter 3: Testing Your Blood Sugar
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ACCU-CHEK Customer Care Service Center 1-800-858-8072
Running a Blood Sugar Test with Blood from a Non-Fingertip Site
(continued)
Do not be afraid to apply pressure to the site with the lancing device to get a good blood drop.
7. Keep steady pressure on the site, then press
and release the plunger. Do not be afraid to
apply pressure to the site with the lancing
device to assist the flow of blood. Continue to
press the clear cap against the site for a few
seconds to allow blood to come to the surface.
6. Press the opening of the clear cap firmly
against a fleshy area on the non-fingertip site.
Press the lancing device up and down in a slow
pumping motion to assist the flow of blood.
Chapter 3: Testing Your Blood Sugar
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8. Hold the meter so the test strip points
downward. Do not bend the test strip.
Chapter 3: Testing Your Blood Sugar
9. Touch and hold the blood drop to the black
notch on the end of the test strip. When you
have enough blood in the test strip, is
displayed. You may pull the meter away from
the site when is displayed.
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ACCU-CHEK Customer Care Service Center 1-800-858-8072
Running a Blood Sugar Test with Blood from a Non-Fingertip Site (continued)
!
▲
If mg/dL does not appear with the test result call the ACCU-CHEK Customer Care
Service Center at 1-800-858-8072. Use of the wrong unit of measure may cause
misinterpretation of your actual blood sugar level, and may lead to incorrect treatment.
Example
11. Hold the meter so the test strip points
downward. This helps the test strip release
from the meter. Slide and release
to turn
off the meter and release the test strip. Throw
the used test strip away.
10. The on the display disappears and the
test result is displayed in five seconds. If
you want to flag your test result for a special
event, leave the test strip in the meter. (See
Chapter 3, “Flagging Test Results.”) Otherwise,
discard the test strip as explained in Step 11.
Chapter 3: Testing Your Blood Sugar
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12. To remove the lancet, take off the clear cap.
13. Hold the meter so the lancet points downward.
Press the plunger to release the lancet into a
puncture-proof container. Snap on the clear
cap after lining up the notches.
For more information about your test results, see Chapter 3, “Understanding Your Test Results.”
Chapter 3: Testing Your Blood Sugar
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Notes:
•
•
•
•
•
•
•
•
•
Hold the meter so the test strip points downward. Do not bend the test strip.
Do not apply blood to the top of the test strip.
Do not flood the test strip with blood. Only a small drop of blood is required.
When you install a new test drum, a dot appears in the test strip count window on the back of the
meter. This means the test drum is ready for a test. The meter counts down the remaining test strips
after each test. By looking at the test strip count window, you can see how many test strips you have
left to use.
When a test drum is empty, the dot reappears in the test strip count window on the back of the
meter. “End” and the test drum symbol flash on the display.
Do not open the test drum door when the motor is running.
If you do not turn off the meter after a test, the meter turns off automatically after about 60 seconds.
The test strip then remains in the meter. When you slide and release
to turn on the meter, it
simply releases the test strip and turns itself off again.
Always let the meter release the test strip. If you pull out a used test strip, blood can enter the meter
and contaminate it.
Never push any test strip back into the meter or the test drum. These test strips can produce
incorrect results.
Chapter 3: Testing Your Blood Sugar
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Recording Your Results
Your meter automatically records your blood sugar result in the meter’s memory.
Flagging Test Results
You might want to flag an event such as an after-meal (post-prandial) test, exercise, or a non-fingertip
test result. If you wish, you can flag your test result with the asterisk ( ). When you review your results
in memory, this flag can help you remember what was different about the result.
How to add the
(or flag) to a result:
1. Run a test.
2. With the test result on the display, and the test strip STILL IN THE METER,
press S . The appears below the test result.
3. Slide and release
with the .
to turn off the meter and save the result
Example
Chapter 3: Testing Your Blood Sugar
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ACCU-CHEK Customer Care Service Center 1-800-858-8072
Understanding Your Test Results
The normal fasting blood glucose range for an adult without diabetes is 74 - 106 mg/dL.1 Two hours after
meals, the blood glucose range for an adult without diabetes is less than 140 mg/dL.2 For people with
diabetes: please consult your doctor for the blood glucose range appropriate for you. You should treat low
or high blood sugar as recommended by your doctor.
Symptoms of High or Low Blood Sugar
Being aware of the symptoms of high or low blood sugar can help you understand your test results and
decide what to do if they seem unusual. Here are some common symptoms:
High blood sugar (hyperglycemia): increased fatigue, increased appetite or increased thirst, frequent
urination, blurred vision, headache, general aching, or vomiting.
Low blood sugar (hypoglycemia): sweating, trembling, blurred vision, rapid heartbeat, tingling or
numbness around mouth or fingertips.
If you are experiencing any of these symptoms, or other unusual symptoms, test your blood sugar. If
your blood sugar result is displayed as LO or HI and you have symptoms of low or high blood sugar,
follow your doctor’s instructions or contact your doctor immediately. If your blood sugar result does
not match how you feel, follow the steps under Unusual Test Results, next in this chapter.
The meter is designed to provide a numerical value for blood glucose in the range of
10-600 mg/dL. If you receive a numerical value below 10 mg/dL or over 600 mg/dL
and it does not match how you feel, call ACCU-CHEK Customer Care Service Center
toll-free at 1-800-858-8072.
!
▲
Chapter 3: Testing Your Blood Sugar
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ACCU-CHEK Customer Care Service Center 1-800-858-8072
Unusual Test Results
If your blood sugar result does not match the way you feel, follow these steps:
Troubleshooting Checks
Action
1. Make sure the display on your meter is working properly.
2. Check the “Use By” date on the test drum container.
3. Make sure the test drum container is always tightly
Read Chapter 5, “Maintenance and Testing.”
capped when stored.
4. Make sure your meter and test drum are always stored
If it is past the “Use By” date, use a new test drum.
If you think it may have been uncapped for some time,
replace the test drum.
Repeat the test with a properly stored test drum.
in a cool dry place.
5. Make sure you always follow proper maintenance and
Read Chapter 5, “Maintenance and Troubleshooting.”
handling procedures.
6. Make sure your system is working properly.
7. Make sure you followed all the testing steps.
Read Chapter 2, “Control Testing” and run a control test.
8. If your blood sugar results still don’t match the way you
Follow your doctor’s instructions or call your doctor
immediately.
Read Chapter 3, “Testing Your Blood Sugar with Blood
from your Fingertip,” and repeat a blood sugar test.
feel…
Note:
Always follow your doctor’s instructions. For example, if your doctor has advised you to immediately
treat a low blood sugar result (such as by eating something), then do that first.
Chapter 3: Testing Your Blood Sugar
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Comparing Your Meter Result to a Lab Result
A common question is how the blood sugar results on your meter compare to the lab results. Your blood
sugar can change quickly, especially after eating, taking medication, or exercising. If you test yourself in
the morning, then go to the doctor’s office for a blood sugar test, your results will probably not match,
even if you are fasting. This is typically not a problem with your meter, it just means that time has
elapsed and your blood sugar has changed.
If you want to compare your meter result to the lab result, you must be fasting. Take your meter to the
doctor’s office, and test yourself by fingerstick within five minutes of having blood drawn from your arm
by a healthcare professional. Keep in mind that the lab uses different technology than the meter, and
that blood glucose meters for self-testing generally read somewhat lower than the lab result.
If you are fasting and you do a fingerstick test within five minutes of having your blood drawn, here are
the general guidelines to compare your meter result to the lab result:
• If your blood sugar is below 75 mg/dL, your results generally should fall within ±15 mg/dL.
• If your blood sugar is equal to or over 75 mg/dL, your results generally should fall within ±20%.
Chapter 3: Testing Your Blood Sugar
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Chapter 4: Meter Memory and Downloading
Storing Test Results
Your meter automatically stores up to 500 test results which you can view at any time. Once 500 results
are in memory, adding a new test result causes the oldest one to be deleted. It is very important to
have the correct time and date set in the meter. Having the correct time and date settings helps ensure
appropriate interpretation of blood sugar results by you and your healthcare team.
In addition to the test result, time, and date, your meter saves any information that was on the display
when the meter turns off after the test. For example, test results marked as control tests are displayed
with the bottle symbol in the meter’s memory.
!
▲
Do not change your therapy based on an individual result in memory. Talk to your
doctor before changing therapy based on results in memory.
63
Viewing Test Results
1. With the meter off, press
2. Press
M
M
. The most recent test result and “mem” appear.
to view your results from newest to oldest, one at a time. When you reach the oldest reading
your meter will beep if you have the beeper set to “On.”
3. Press
S
to view your results from oldest to newest, one at a time. When you reach the newest
reading your meter will beep if you have the beeper set to “On.” You can hold down
M
or
S
to scroll
through your results more quickly.
4. Slide and release
to turn off the meter.
Notes:
• If the beeper is set to on, a beep will sound when you reach the oldest result, and you press
M , or when you reach the most recently saved result again and you press S .
. The meter turns off.
• You can exit memory at any time by pressing
Chapter 4: Meter Memory and Downloading
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Viewing Your Average, Lowest, and Highest Blood Sugar Test Results
With the ACCU-CHEK Compact Plus meter, you can see your 7-, 14-, and 30-day blood sugar test result
averages, in that order. You can also see the lowest and highest blood sugar test results for each of
those periods.
1. With the meter off, press
M
. The most recent result appears.
2. Press M and S at the same time. The average result from the last
7 days appears. The number of test results used to obtain the average
appears at the top of the display to the right of the lower case letter “n.”
3. Press and hold M . The lowest test result from the last 7 days
appears. Release M and the 7-day average appears.
Example
4. Press and hold S . The highest test result from the last 7 days appears. Release
average appears.
S
and the 7-day
5. Repeat steps 2 - 4 to see your 14- and 30-day blood sugar test result averages, in that order, and the
lowest and highest results for each of the average periods.
6. Slide and release
to turn off the meter.
Chapter 4: Meter Memory and Downloading
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Notes:
• Results stored in memory will not be lost when you replace the batteries.
• When 500 results are in the memory, adding a new test result causes the oldest one to be deleted.
• Control results are not included in the 7-, 14-, and 30-day averages. See Chapter 2,“Running a
Control Test.”
Chapter 4: Meter Memory and Downloading
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Downloading Your Results
We offer a variety of ways to help you download your test results. For information on ACCU-CHEK
software, call the ACCU-CHEK Customer Care Service Center at 1-800-858-8072.
You can transfer your stored test results to track, identify patterns, and print.
Transferring Data
Follow the instructions to prepare for your method of downloading.
Make sure your program is ready to accept data from the meter.
Infrared (IR) Window
1. Locate the infrared (IR) window on the top of the meter.
2. Locate the IR window on the infrared cable.
3. Point the two IR windows toward each other. They should be
1 to 4 inches apart.
4. With the meter off, press and release
M
and
S
at the same time.
5. Two arrows appear on the display. Start downloading and the arrows flash.
When the download is complete, the meter turns off.
Chapter 4: Meter Memory and Downloading
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Notes:
• If the data did not transfer successfully, try again. If you still have problems, call the ACCU-CHEK
Customer Care Service Center at 1-800-858-8072.
• To make the most of the download feature, you must set the year, date, and time on your meter.
Chapter 4: Meter Memory and Downloading
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Chapter 5: Maintenance and Troubleshooting
Cleaning Your Meter
Caring for your ACCU-CHEK Compact Plus meter is easy. If the display or the outside of the meter is dirty,
wipe it off with a soft cloth slightly dampened (wring out any excess liquid) with one of these cleaning
solutions: water, 10% bleach solution*, 70% alcohol (ethyl alcohol), or 70% rubbing alcohol (isopropyl alcohol).
Note: Only open the drum door when the meter is turned off. Opening the drum door when the meter
is turned on may damage the meter.
If there is any blood in the test strip opening or if your meter displays the “E-5” message, follow these
steps to clean it:
1. With the meter off, open the drum door by lifting up on the drum door tab located to the right of the
test strip slot.
2. Gently wipe the small measurement window. You may use water, 10% bleach*, 70% alcohol (ethyl
alcohol), or 70% rubbing alcohol (isopropyl alcohol). Wipe these fluids off immediately after
application.
3. Close the drum door until it snaps. The meter turns on and rotates the test drum to the next available
test strip.
4. The meter turns off.
*Bleach solution must be prepared fresh the day you use it.
69
Notes:
Some cleaning methods can damage your meter. To protect it, DO NOT:
• Use vinegar or scouring agents to clean the meter because they can harm the display and
measurement window.
• Spray any cleaning solution directly onto the meter.
• Put the meter under water (or any liquid).
• Pour liquid into the meter.
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Cleaning Your Lancing Device
To clean the ACCU-CHEK Softclix Plus lancing device, use a mild dishwashing liquid and a soft cloth.
DO NOT place the entire device under water. At least once a week, disinfect the cap after cleaning by
placing it in 10% bleach solution*, 70% alcohol (ethyl alcohol), or 70% rubbing alcohol (isopropyl alcohol)
for 10 minutes. Allow the cap to air-dry after disinfecting.
Maintenance and Testing
Your meter needs little or no maintenance with normal use. It automatically tests its own systems
every time you turn it on and lets you know if something is wrong. See “Display Messages and
Troubleshooting” for error messages and what to do about them.
If you drop the meter or think it’s not giving accurate readings, make sure that your test drum and control
solution have not expired, then run a control test.
Test your display before each blood sugar test to make sure it is working
properly. To make sure the display is working properly, turn off the meter, then
press and hold down
to see the complete display. All the sections should
be clear and should look exactly like the display as shown. If one of the
segments is missing or looks different from the picture, do not use the meter.
Call the ACCU-CHEK Customer Care Service Center at 1-800-858-8072.
*Bleach solution must be prepared fresh the day you use it.
Chapter 5: Maintenance and Troubleshooting
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ACCU-CHEK Customer Care Service Center 1-800-858-8072
Display Messages and Troubleshooting
!
▲
Never make treatment decisions based on an error message. If you have any
concerns, please call the ACCU-CHEK Customer Care Service Center at
1-800-858-8072, 24 hours a day, 365 days a year.
The meter will not turn on or the display is blank.
Possible Cause
Batteries are dead
Extreme temperatures
Display is damaged
Meter is defective
Solution
Insert new batteries
Move the meter to room temperature
Call the ACCU-CHEK Customer Care
Service Center at 1-800-858-8072
Call the ACCU-CHEK Customer Care
Service Center at 1-800-858-8072
Blank Screen
Chapter 5: Maintenance and Troubleshooting 72
ACCU-CHEK Customer Care Service Center 1-800-858-8072
The beeper is turned on. See
Chapter 1, “Setting the Beeper.”
The time and date have not
been set; therefore the meter
cannot calculate the average
for the last 7, 14, or 30 days.
The meter is ready for a drop of
blood to be applied.
The average blood sugar result
for the last 7, 14, or 30 days
is displayed with an “n” and a
number. The “n” and number
tell how many blood sugar
results were used to calculate
the average.
Chapter 5: Maintenance and Troubleshooting 73
ACCU-CHEK Customer Care Service Center 1-800-858-8072
Display Messages and Troubleshooting (continued)
The batteries are running low. If
possible, continue testing until
all the test strips in the test drum
have been used. Then replace
the batteries and the test drum.
Blood sugar is higher than
the measuring range of the
system (600 mg/dL). See
Chapter 3, “Symptoms of
High or Low Blood Sugar.”
If the battery symbol appears
briefly and the display goes blank,
the batteries are too low to perform
any more tests. Insert two new
batteries.
Blood sugar is lower than
the measuring range of the
system (10 mg/dL). See
Chapter 3, “Symptoms of
High or Low Blood Sugar.”
Chapter 5: Maintenance and Troubleshooting 74
ACCU-CHEK Customer Care Service Center 1-800-858-8072
To make sure the display is working
properly, turn off the meter, then
press and hold down M to see
the complete display. All the
sections should be clear and should
look exactly like the display as
shown. If not, call the ACCU-CHEK
Customer Care Service Center at
1-800-858-8072.
This reading may not be
accurate because the test was
performed outside the proper
temperature range for the system;
50 °F to 104 °F. Results are
displayed at temperatures within
41 °F to 113 °F.
The temperature is below or
above the proper range for
the meter, below 41 °F or
above 113 °F. Move to an area
between 50 °F and 104 °F,
wait 30 minutes or more
and repeat the test. Do not
artificially heat or cool the
meter.
This can be shown three
different ways: E20 and the
temperature symbol together,
E20 without the temperature
symbol, or the temperature
symbol without E20.
Example
Chapter 5: Maintenance and Troubleshooting 75
ACCU-CHEK Customer Care Service Center 1-800-858-8072
Display Messages and Troubleshooting (continued)
The meter is ready to download
results to a computer.
The test drum in the meter is
empty. Insert a new test drum.
If the message is still displayed,
call the ACCU-CHEK Customer
Care Service Center at
1-800-858-8072. A dot also
appears in the test strip count
window on the back of
the meter.
There was not enough blood
applied to the test strip for the
test to start. Repeat the test
with a new test strip and larger
drop of blood.
The hypo warning is turned on
and shows the level selected.
Chapter 5: Maintenance and Troubleshooting 76
ACCU-CHEK Customer Care Service Center 1-800-858-8072
The test drum 90-day use-by
period has expired. If the correct
time and date were set on the
meter and the drum door has
not been opened since the
installation of the test drum,
discard the old test drum and
insert a new test drum.
The drum door was opened
and closed with a partly used
test drum inside or a partly
used test drum was inserted.
If there was a partly used
test drum in the meter and it
took longer than two minutes
to replace the batteries, the
year, date, and time have
to be reset. When the year,
date, and time are reset, the
meter does not know how
long the partly used test
drum has been in the meter.
You should run a control test
to verify that the test drum
is useable. See Chapter 2,
“Why Run Control Tests?”
Chapter 5: Maintenance and Troubleshooting 77
ACCU-CHEK Customer Care Service Center 1-800-858-8072
Display Messages and Troubleshooting (continued)
The bar code information
stored in the meter is lost. Slide
and release
to turn off the
meter. Open and close the drum
door. Make sure a test drum is
loaded in the meter.
The test reminder is turned
on. The test reminder symbol
flashes on the display and the
meter beeps if the beeper is
turned on.
There is no test drum in the
meter, or the bar code on the
drum is damaged or missing.
Make sure your test drum has
two bar codes on it. Insert a
new test drum.
Chapter 5: Maintenance and Troubleshooting 78
ACCU-CHEK Customer Care Service Center 1-800-858-8072
• Blood was applied to the test strip too soon. Slide and release
to turn off the
meter and release the test strip, then turn on the meter again. Repeat the test,
waiting for the flashing test strip and blood drop symbol before touching blood or
control solution to the end of the test strip.
• The test strip was bent before the test started. Repeat the test with a new test
strip.
• The measurement window is dirty. Clean the measurement window area and
repeat the test. See Chapter 5, “Cleaning Your Meter.”
• There is moisture in the meter. Slide and release
meter dry at room temperature.
Chapter 5: Maintenance and Troubleshooting 79
to turn off the meter. Let the
ACCU-CHEK Customer Care Service Center 1-800-858-8072
Display Messages and Troubleshooting (continued)
The test strip drum does not
rotate. Slide and release
to turn off the meter. Open the
drum door and press the red
drum release button. Make sure
your test drum has two bar
codes on it. Close the drum
door. Slide and release
to
turn on the meter. The drum
and control bottle symbol flash.
The 90-day use-by period is no
longer calculated for this test
drum. Perform a control test.
While using this test drum, the
drum symbol continues to flash.
Chapter 5: Maintenance and Troubleshooting 80
A meter error has occurred.
Slide and release
to turn
off the meter. Then, slide and
release
to turn on the
meter again. If the error
message continues, call the
ACCU-CHEK Customer Care
Service Center at
1-800-858-8072.
ACCU-CHEK Customer Care Service Center 1-800-858-8072
The test strip was bent or
removed during testing.
Remember to slide and
at the end of
release
the test to turn the meter off
and allow the test strip to
release. Slide and release
to turn on the meter
again and a new test strip
advances.
Chapter 5: Maintenance and Troubleshooting 81
• The test strip is stuck in
the test strip slot or the test
drum does not rotate. Pull
the test strip out of the meter
and discard it. Then, take the
test drum out and reinsert it.
Remember the 90-day useby counter in the meter is
no longer correct. The drum
symbol flashes until you
install a new test drum.
• The meter was turned off
and on again, but the test
strip is still in the meter.
Hold the meter straight up
and down and let the test
strip drop out, or take it out
manually even if it takes a
small amount of force.
ACCU-CHEK Customer Care Service Center 1-800-858-8072
Chapter 6: Technical Information
Product Limitations
Please read the literature packaged with your test drum to find the latest information on product specifications
and limitations.
Specifications
Display
Automatic power-off
Power supply
Battery life
Interface
LED/IRED
Meter type
Measuring range
Sample size
Measuring time
System operating conditions
Meter storage conditions
Test drum storage conditions
Relative humidity operating range
Memory capacity
Dimensions
Weight
Lancing device depths
Organic Light Emitting Diode (OLED) display
After 60 seconds / 5 minutes (depending on testing status)
AAA alkaline batteries (do not use rechargeable)
1,000 tests
Infrared interface
Class I
Reflectance photometric
10 – 600 mg/dL
Refer to the test drum package insert
5 seconds
50 °F to 104 °F (10 °C to 40 °C)
With batteries and test drum: 36 °F to 86 °F (2 °C to 30 °C)
36 °F to 86 °F (2 °C to 30 °C)
15% - 85% relative humidity
500 blood glucose values with time and date
4.9 x 2.5 x 1.3 inches (121 x 64 x 32 mm) with lancing device
4.8 x 2.2 x 1.3 inches (121 x 57 x 32 mm) without lancing device
Approximately 5.2 ounces (147 g) with lancing device, batteries and test strip drum
0.80, 0.95, 1.10, 1.25, 1.40, 1.55, 1.70, 1.85, 2.00, 2.15, 2.30 mm
82
Electromagnetic Compatibility
This meter meets the electromagnetic immunity requirements as per EN ISO 15197 Annex A. The chosen
basis for electrostatic discharge immunity testing was basic standard IEC 61000-4-2. In addition, it meets
the electromagnetic emissions requirements as per EN 61326. Its electromagnetic emission is thus low.
Interference from other electrically driven equipment is not to be anticipated.
Performance Analysis
The performance data for the ACCU-CHEK Compact Plus system (ACCU-CHEK Compact Plus meter with
ACCU-CHEK Compact test strips) were obtained using capillary blood from diabetic patients (method
comparison, accuracy), venous blood (repeatability) and control solution (reproducibility). The system is
calibrated with venous blood containing various levels of glucose. The reference values are obtained using the
glucose hexokinase method. For method comparison, the results were compared with results obtained using
the glucose hexokinase method with deproteinization (automatic analyzer). The glucose hexokinase method is
traceable to an NIST standard.
The ACCU-CHEK Compact Plus system meets the EN ISO 15197 requirements.
Measuring Principle
Determination of glucose in fresh capillary blood by reflectance photometry. When using different specimen
material, please refer to the package insert that came with the test strips.
Chapter 6: Technical Information
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Product Safety Information
!
▲
Strong electromagnetic fields may interfere with the proper operation of the meter.
Do not use this meter close to sources of strong electromagnetic radiation.
To avoid electrostatic discharge, do not use the meter in a very dry environment,
especially one in which synthetic materials are present.
Explanation of Symbols
CAUTION! Please refer to safety-related notes in the manual accompanying this instrument.
AAA batteries
The ACCU-CHEK Compact Plus meter has been listed by Underwriter’s Laboratories, Inc., in
accordance with UL 3101-1 and CAN/CSA C22.2 No. 1010-1.
Chapter 6: Technical Information
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ACCU-CHEK Customer Care Service Center 1-800-858-8072
Meter:
This product fulfills the requirements of Directive 98/79/EC on in vitro diagnostic medical devices.
Lancing Device:
This product fulfills the requirements of Directive 93/42/EEC for medical devices.
If you need to throw your meter away:
The European Union has a requirement aimed at improving waste management practices for certain electronic
equipment.* This is not a requirement for the USA; however please consider these points if you ever need to
dispose of your blood glucose meter. Any product coming in contact with blood is considered contaminated
(potentially infectious).** During normal testing use, any blood glucose meter may come in contact with blood.
Users in professional environments (e.g., healthcare facilities) should follow their existing policies and
procedures that govern disinfection and/or disposal of potentially infectious waste. Consumers should use
appropriate caution if they find a need to dispose of their used meter. We suggest that you also remove the
batteries before disposing.
*Directive 2002/96/EC Directive on waste electrical and electronic equipment (WEEE).
**29 CFR 1910.1030 – Bloodborne pathogens.
Chapter 6: Technical Information
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ACCU-CHEK Customer Care Service Center 1-800-858-8072
ACCU-CHEK Compact Plus 30-day Money-back Guarantee
ACCU-CHEK Compact Plus Meter 30-day Money-back Guarantee for Qualifying Consumers
Roche Diagnostics offers qualifying consumers that purchase an ACCU-CHEK Compact Plus meter, a 30-day
money-back guarantee. If you are not fully satisfied with your ACCU-CHEK Compact Plus meter, call the ACCU-CHEK
Customer Care Service Center toll-free at 1-800-858-8072 to determine whether you qualify to receive a full refund
within 30 days of purchase. If you are covered under Medicare, Medicaid, other federal/state programs, or private
insurance you are NOT eligible for this money-back offer. Consumers affected by this exclusion may instead request
a different ACCU-CHEK meter/system. The refund will be limited to the amount paid by you net of any rebates. You
must have a copy of the dated itemized purchase receipt and the original packaging to obtain this refund.
ACCU-CHEK Compact Plus Meter Limited 3-Year Warranty
Roche Diagnostics warrants to the original purchaser of the meter that your ACCU-CHEK Compact Plus meter
will be free from defects in materials and workmanship for 3 years from the date of purchase. If, during this
3-year period, the meter does not work properly because of a defect in materials or workmanship, Roche
Diagnostics will replace it with a new ACCU-CHEK Compact Plus meter or equivalent product free of charge.
The warranty of the replacement meter will expire on the date of the original warranty expiration or ninety
(90) days after the shipment of a replacement system, whichever period is longer. The purchaser’s exclusive
remedy with respect to the ACCU-CHEK Compact Plus meter shall be replacement.
This warranty does not apply to the performance of an ACCU-CHEK Compact Plus meter that has been
damaged by accident or has been altered, misused, tampered with, or abused in any way. Roche Diagnostics
will handle meters that show damage or abuse according to its Non-Warranty Service Policy described on
the next page.
Chapter 6: Technical Information
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THE ABOVE WARRANTY IS EXCLUSIVE OF ALL OTHER WARRANTIES, AND ROCHE DIAGNOSTICS MAKES
NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL
ROCHE DIAGNOSTICS BE LIABLE TO THE PURCHASER OR ANY OTHER PERSON FOR ANY INCIDENTAL,
CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM OR IN ANY WAY
CONNECTED WITH THE PURCHASE OR OPERATION OF THE METER OR ITS PARTS. NO WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IF ANY IS IMPLIED FROM THE SALE OF THE
METER, SHALL EXTEND FOR A LONGER DURATION THAN THREE YEARS FROM THE DATE OF PURCHASE.
Some states do not allow limitations on how long an implied warranty will last or the exclusion of incidental or
consequential damages, so the above elimination and exclusion may not apply to you. This warranty gives you
specific legal rights, which vary from state to state.
Non-Warranty Service Policy
Roche Diagnostics’ Non-Warranty Service Policy applies to meters where the above warranty has not become
effective, has become inapplicable, or has expired. Roche Diagnostics will replace at its option, meters
returned to it for a service charge (not to exceed $35). Replacement will be with the same or similar product.
Replacement meters will be warranted for a period of 90 days from shipment under a limited warranty
providing for replacement of parts and labor at no charge.
Warranty and Service Instructions
All requests for return of ACCU-CHEK Compact Plus meters under the above warranty or service policy must
be made to the ACCU-CHEK Customer Care Service Center by calling 1-800-858-8072. You will be mailed a
return authorization label, which must be affixed to your carton for shipping the system to Roche Diagnostics.
Cartons received without this label will be returned to you at your expense.
Chapter 6: Technical Information
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Customers experiencing difficulties should review Maintenance and Troubleshooting in this booklet.
Further inquiries should be directed to the ACCU-CHEK Customer Care Service Center at 1-800-858-8072.
Be sure to fill out and mail the warranty card that comes with the ACCU-CHEK Compact Plus system.
Limited License
!
▲
CAUTION: A RESTRICTED LICENSE LIMITS USE OF THE ACCU-CHEK COMPACT PLUS
SYSTEM AND THE ACCU-CHEK SOFTCLIX PLUS LANCING DEVICE–READ CAREFULLY
THE LIMITATIONS RECITED BELOW.
The ACCU-CHEK Compact Plus system, including the meter, test drum and/or test strips, and
their use are protected by one or more of the following U.S. Patent Nos. 5,720,924; 5,863,800;
5,575,403; 6,707,554; 7,008,799; 7,211,437 and 5,810,199. A license to use the ACCU-CHEK
Compact Plus system is only granted when the ACCU-CHEK Compact Plus meter is used with
ACCU-CHEK Compact test drums and test strips. ACCU-CHEK Compact test strips are provided with
specifically matched bar codes on the associated test drum. These test drums and associated bar
codes are specifically manufactured for operation with the ACCU-CHEK Compact Plus meter. Use of
other test strips or test drums with unmatched bar codes or even with a matched bar code supplied
by another manufacturer may prevent or impair the proper function of the ACCU-CHEK Compact Plus
system.
Chapter 6: Technical Information
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Using the ACCU-CHEK Compact Plus system indicates your acceptance of the restricted license
to use the ACCU-CHEK Compact Plus system only with ACCU-CHEK Compact test drums and test
strips. Further, if you have purchased an ACCU-CHEK Compact Plus monitoring kit or an ACCU-CHEK
Compact Plus meter that includes this restricted license, then this restricted license applies regardless
of any additional offers found in ACCU-CHEK Compact Plus meter or ACCU-CHEK Compact test drum
packages. If you do not agree to the terms and conditions of the restricted license, you may return, at
the place of purchase, the unused ACCU-CHEK Compact Plus system for a full refund. If you have any
questions, please call the ACCU-CHEK Customer Care Service Center at 1-800-858-8072.
Except where prohibited by statute, all warranties covering the ACCU-CHEK Compact Plus system
are voided by use of the ACCU-CHEK Compact Plus system with any test drums or test strips other
than ACCU-CHEK Compact test drums or test strips.
The ACCU-CHEK Softclix Plus lancing device and its use are protected by U.S. Patent Nos. 4,924,879
and Re. 35,803. A license to use the ACCU-CHEK Softclix Plus lancing device is only granted when
ACCU-CHEK Softclix lancets are used as a part of the ACCU-CHEK Softclix Plus lancing device.
ACCU-CHEK Softclix lancets are high precision components that are produced to the close tolerances
required for satisfactory operation with the ACCU-CHEK Softclix Plus lancing device. Use of other
lancets with the ACCU-CHEK Softclix Plus lancing device may prevent or impair proper function of the
ACCU-CHEK Softclix Plus lancing device.
Chapter 6: Technical Information
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ACCU-CHEK Customer Care Service Center 1-800-858-8072
Using the ACCU-CHEK Softclix Plus lancing device indicates your acceptance of the restricted license
to use the ACCU-CHEK Softclix Plus lancing device only with ACCU-CHEK Softclix lancets. Further, if
you have purchased an ACCU-CHEK Softclix Plus lancing device that includes this restricted license,
then this restricted license applies regardless of any additional offers found in ACCU-CHEK Softclix
Plus lancing device packages. If you do not agree to the terms and conditions of the restricted
license, you may return, at the place of purchase, the unused ACCU-CHEK Softclix Plus lancing
device for a full refund.
If you have any questions, please call the ACCU-CHEK Customer Care Service Center at
1-800-858-8072.
Except where prohibited by statute, all warranties covering the ACCU-CHEK Softclix Plus lancing
device are voided by use of the ACCU-CHEK Softclix Plus lancing device with any lancets other than
ACCU-CHEK Softclix lancets.
Patent Information
This product may be covered by one or more of the following U.S. Patents: 5,720,924; 5,863,800;
5,206,147; 5,334,508; 5,240,860; 5,382,523; 5,521,060; 6,036,919; 5,575,403; 5,738,244;
5,630,986; 5,632,410; 5,810,199; 5,463,467; 6,707,554; 6,455,001; 6,379,317; 6,475,436;
5,854,074; 6,497,845; D448,294; D487,594; D530,424; 5,510,266; 6,696,024; 6,207,000;
6,881,378; 6,613,570; 7,008,799; 7,025,836; 7,211,437, 4,924,879; 6,464,649 and Re. 35,803.
Additional U.S. Patents pending.
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Additional Supplies
The following supplies and accessories are available from authorized diabetes healthcare centers,
pharmacies, or medical/surgical supply dealers:
Test Drums
ACCU-CHEK Compact Test Drums (51 count)
ACCU-CHEK Compact Test Drums (102 count)
Control Solutions
ACCU-CHEK Compact Blue Control Solution
Lancets
ACCU-CHEK Softclix Lancets (100/box)
ACCU-CHEK Softclix Lancets (200/box)
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Information for Professional Caregivers
!
▲
Healthcare Professionals: Follow the infection control procedures appropriate for
your facility.
Decisions about whether to recommend alternative site testing (AST) should take into account the
motivation and knowledge level of the patient and his or her ability to understand the considerations
relative to diabetes and AST.
If you are considering recommending AST for your patients, you need to understand that there is
a potential for a significant difference between fingertip and alternative site blood glucose results.
The difference in capillary bed concentration and blood perfusion throughout the body can lead to
blood sample site-to-site differences in glucose results. These physiological effects vary between
individuals and can vary within a single individual based upon his or her behavior and relative
physical condition. Our studies involving alternative site testing of adults with diabetes show that
most persons will find their glucose level changes more quickly in the fingers’ blood than the
alternative sites’ blood.* This is especially important when glucose levels are falling or rising rapidly.
If your patient is used to making treatment decisions based upon fingerstick readings, he or she
should consider the delay, or lag-time, affecting the reading obtained from an alternative site.
*Data on file
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References
1. Stedman, TL. Stedman’s Medical Dictionary, 27th Edition, 1999, pg. 2082.
2. American Diabetes Association, “Clinical Practice Recommendations 2003.” Diabetes Care,
Vol. 26, Supplement 1, pg. S22.
Ind
Index
ex
appetite, increased, 60
battery, changing, 27
battery, installing, 27
battery, type, 28
beeper settings, 11
blood drop, 44, 55
blood sugar, testing, 42, 52
blurred vision, 60
control solution, 29
Index
Chapter 6: Technical Information
control test results,
understanding, 36
control test,
acceptable range, 36
control test,
unacceptable range, 37
dehydration, 4
depth, lancet, 41
display check, 71
error messages, 72-81
93
fatigue, 60
frequent urination, 4, 60
heartbeat, rapid, 60
high blood sugar, 60
hyperglycemia, 60
hypoglycemia, 4, 60
lancet, 38
lancet depth, 41
lancing device, 38, 49
limited license, 88
ACCU-CHEK Customer Care Service Center 1-800-858-8072
low blood sugar, 60
maintenance, meter, 69
memory, meter, 63
non-fingertip testing, 47
numbness, 60
patent information, 90
product limitations, 82
product specifications, 82
professional caregivers, 92
rapid heartbeat, 60
results, logging, 59, 63
screens, meter, 72-81
supplies, 91
sweating, 60
symbols, 84
Chapter 6: Technical Information
technical information, 82
test results, understanding, 60
test results, unusual, 61
test strip count, 26
test drum,
ACCU-CHEK Compact, 9
thirst, increased, 60
time and date, setting, 14
tingling, 60
trembling, 60
troubleshooting, 72-81
warranty, 86
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Chapter 6: Technical Information
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Chapter 6: Technical Information
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ACCU-CHEK® Compact Plus
www.accu-chek.com
Assembled for and distributed in the U.S.A. by Roche Diagnostics, Indianapolis, IN.
Made in Ireland
Roche Diagnostics
9115 Hague Road
Indianapolis, IN 46256
www.accu-chek.com
ACCU-CHEK, ACCU-CHEK COMPACT, and SOFTCLIX are trademarks of Roche.
All other product names and trademarks are the property of their respective owners.
©2008 Roche Diagnostics. All rights reserved.
05104661001-0108