DMX MUSIC
Field Operations Manual
Profusion D
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Installation and User Manual
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN!
NO USER-SERVICEABLE PARTS
INSIDE
WARNING!
To reduce the risk of fire, electric shock, or injury:
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Do not use on wet surfaces or outdoors.
Do not expose to moisture or rain.
Do not use ProFusion D if it has been dropped, damaged,
left outdoors, or immersed in water. Contact customer
service.
Do not allow children to operate without supervision.
Do not use with a damaged power cord or plug.
Do not unplug by pulling on the power cord.
Do not put any object into the vents.
Do not use ProFusion D with blocked openings or
restricted airflow.
Do not use in environments of excessive heat, humidity,
magnetic fields, or dust.
Place the ProFusion D only on a stable surface of
sufficient size and strength where it will not be exposed to
excessive vibration.
Do not overload power outlets.
Route all power and output cables safely. Do not place
any items on or against the cables.
Use only attachments and discs that are approved by
DMX MUSIC.
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Installation and User Manual
IMPORTANT!
This symbol is intended to inform users that parts within the product
may cause electric shock and injury.
This symbol is intended to inform users of important operational
instructions and clarifications.
This device complies with FCC rules Part 15B for class A devices. This
device provides reasonable protection against harmful interference if
installed and used in accordance with the instructions.
This device is UL/CSA listed.
This device is certified as a CE Class A appliance.
This device complies with the rules and regulations necessary for
Australian C-Tick certification.
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Installation and User Manual
Table of Contents
1. Introduction ......................................................................... 5
1.1 - What is ProFusion D? ......................................................................... 5
1.2 - ProFusion D Features ......................................................................... 5
1.3 – How to Start Using Your ProFusion D Player .......................................... 5
1.3.2 - ProFusion D Front Panel........................................................................................... 5
1.3.3 - ProFusion D Rear Panel ........................................................................................... 6
2. Installing ProFusion D.......................................................... 7
2.1 - Necessary Equipment ......................................................................... 7
2.2 – Connection Guidelines........................................................................ 7
2.3 - Installing ProFusion D ........................................................................ 8
3. Using ProFusion D ................................................................ 9
3.1 – Turning on ProFusion D...................................................................... 9
3.2 – Beginning Music Playback................................................................... 9
3.3 – Changing Output Volume ................................................................... 9
3.4 - Changing ProFusion D Discs ................................................................ 9
3.5 – Turning Off ProFusion D ................................................................... 10
3.6 – Messaging On Hold (Optional) ........................................................... 10
Appendix A – Troubleshooting and Error Codes...................... 11
A1 - ProFusion D does not power up correctly.............................................. 11
A2 - ProFusion D does not output audio...................................................... 11
A3 - Music Skips ..................................................................................... 11
A4 - Disc will not play or ProFusion D rejects the disc ................................... 11
A5 - ProFusion D Start Up Beep Codes ....................................................... 11
A6 - ProFusion D Error Code Beep Table ..................................................... 12
Appendix B – Customer Support............................................. 13
Appendix C – Glossary............................................................ 14
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Installation and User Manual
1. Introduction
1.1 - What is ProFusion D?
The ProFusion D player looks like traditional commercial sound equipment and is located onsite at your business. The ProFusion D player is the most convenient way to bring
commercial-free, high-end quality music into your business. The technically enhanced disc
player is a reliable, long playback music source that is engineered to integrate with most
commercial sound systems. Its ease-of-use and simple set-up allows you to simply plug it
into your amplifier system, insert a ProFusion D disc and enjoy. (See Section 2, Installing
ProFusion D.)
1.2 - ProFusion D Features
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Up to 20 hours of music per disc
Single zone playback capability
Message Marketing On Hold functionality
Simple user interface
1.3 – How to Start Using Your ProFusion D Player
Supplied with your ProFusion D player is an “Opening Disc Library”. The ODL includes up to
one disc of each style of music you have chosen, based on your business’ requirements.
Once the player has been powered up, programs are inserted by simply pressing the
open/close button on the cd-rom tray. Once inserted a disc begins play within 30 seconds.
As a ProFusion D customer you will receive new music experiences on a 30, 60 or 90-day
disc rotation. One disc will be provided at each rotation based on the selected styles of
music.
1.3.2 - ProFusion D Front Panel
The front panel of ProFusion D is used to load/change CDs and powers the
player on and off.
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1.3.3 - ProFusion D Rear Panel
The rear panel of ProFusion D has power and RCA audio outputs to connect
the audio to the amplification equipment. It also bears a sticker that notes
the serial number.
Please note that the LAN connector, USB
connector, serial port, VGA port, keyboard
connector, mouse connector, and RCA connectors
for Zones 3 and 4 are not used. Please do not
attach any devices to these ports without
authorization from Customer Support.
For reference purposes, record the ProFusion D serial number here: _____________
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Installation and User Manual
2. Installing ProFusion D
Before Beginning
Before beginning installation, please turn off the audio equipment that will be connected
to ProFusion D. Please read the safety warnings on the first page of this manual and
read Section 2.2, Connection Guidelines.
The ProFusion D carton should contain the following items:
1
1
1
1
1
ProFusion D Player
power cable
RCA cable
operator’s manual
Opening Disc Library (number of ProFusion D discs varies by service)
If any of these items are not included, please contact Customer Support (see Appendix
B.)
2.1 - Necessary Equipment
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One RCA cable for music and (if required) one RCA cable for Messaging On Hold.
Audio playback equipment with available mono input jacks such as “CD” or “Aux”
2.2 – Connection Guidelines
It is important for users to follow these guidelines
when making any ProFusion D system connection.
Failure to do so may result in undesirable performance.
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Do not plug ProFusion D into an AC outlet until all connections have been made
and you have completely read Section 2, Installing ProFusion D.
Turn the audio system amplifier off and the volume completely down before
installing ProFusion D.
ProFusion D should NOT be plugged into the AC socket found on the rear of some
audio amplifiers because of potential grounding irregularities. Plug only into a
properly grounded wall socket.
Once ProFusion D is turned on, it should remain plugged into an unswitched AC
outlet so that it is not inadvertently powered down incorrectly when power to the
outlet is turned off.
If it is necessary to unplug ProFusion D, you MUST first turn it off by pressing the
Standby button once.
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Installation and User Manual
2.3 - Installing ProFusion D
Follow the instructions below to install and test ProFusion D.
All related audio equipment MUST be turned off
before proceeding.
Step 1
Plug one end of a mono RCA cable into the Zone 1 RCA jack on the rear
panel of ProFusion D and the other end of the mono RCA cable into the
corresponding monaural input (such as “CD” or “Aux”) on the amplification
equipment.
Do not use the “Phono” input jacks on the
amplification equipment. Utilizing the “Phono”
inputs may result in distorted audio quality.
Step 2
If your service includes the Messaging On Hold feature, please connect the
MOH equipment to the Zone 2 RCA output.
Step 3
Connect ProFusion D to a properly grounded power source.
locations, it may be necessary to switch power to the outlet on.
In some
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3. Using ProFusion D
3.1 – Turning on ProFusion D
To turn on ProFusion D, press the Standby button once. The green LED power light
in the lower right corner of the front panel will illuminate and ProFusion D will beep
twice on the same note with approximately two seconds between beeps (the beeps
are not broadcast through the audio outputs). If ProFusion D beeps in any other
way, please refer to Appendix A: Troubleshooting and Error Codes or contact your
customer service center (please refer to Appendix B: Customer Support).
Always ensure that the CD-drive tray is closed
except when loading or changing CDs. To close
the CD-drive tray, press the CD-eject button
located on the lower right corner of the CD-drive.
3.2 – Beginning Music Playback
At any time after the Standby button has been pressed to turn ProFusion D on, press
the CD-eject button on the CD drive. Place a valid ProFusion D disc (label side up)
into the tray. Always use the CD-eject button to close the tray. After a few seconds,
you will hear the CD drive begin to spin. Music will begin playing approximately 15
seconds after the CD tray is closed.
Only ProFusion D discs provided by DMX MUSIC
will play in this device. Commercial audio CDs,
software, DVD, or any other non-DMX produced
discs will not function. Placing a non-DMX
produced disc into the drive will cause the drive
to eject the disc after a few seconds.
3.3 – Changing Output Volume
ProFusion D does not feature volume control.
please adjust the amplification equipment.
To change the level of the volume,
3.4 - Changing ProFusion D Discs
While ProFusion D is playing music, press the CD-eject button. The CD tray will eject
and within a few seconds, the music will fade. Place a different ProFusion D disc into
the tray. Always use the CD-eject button to open or close the tray. After a few
seconds, you will hear the CD drive begin to spin. Music will begin playing
approximately 15 seconds after the CD tray is closed.
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Messaging On Hold customers: Please note that
while changing discs, MOH will continue to play
for several minutes or until a new ProFusion D
disc is inserted.
3.5 – Turning Off ProFusion D
To turn off ProFusion D, press the Standby button once. The music will fade almost
immediately. ProFusion D will beep twice (one high tone, one low tone). It is not
necessary to remove the CD prior to shutting down. If there is no disc in the
drive, it is necessary to press and hold in the Standby button for five
seconds to power the player down.
If ProFusion D is powered off, the green LED in the lower right corner of the front
panel will not be illuminated. Messaging On Hold will not play while the player is
turned off.
Always use the above-referenced shutdown
method.
3.6 – Messaging On Hold (Optional)
Messaging On Hold (MOH) is an optional feature contained on the ProFusion D discs
for customers who subscribe to it. If enabled, MOH plays automatically out of
the Zone 2 RCA output on the rear panel of the player.
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Installation and User Manual
Appendix A – Troubleshooting and Error Codes
A1 - ProFusion D does not power up correctly
• Check that the power cord is secured in the rear of ProFusion D.
• Check that the Standby button has been pressed.
• Check that there is power at the AC outlet by plugging in another appliance.
A2 - ProFusion D does not output audio
• Check that all audio connections to the speakers and amplifier are correctly and
firmly attached.
• Ensure that amplification equipment is connected to Zone 1 on the rear panel of the
player and that Messaging On Hold equipment is connected to Zone 2. Outputs for
Zones 3 and 4 are not used.
• Ensure the volume level of the amplification equipment is turned up sufficiently.
A3 - Music Skips
• Confirm that the surface ProFusion D sits on is securely fastened and level.
• Examine and clean ProFusion D disc using a standard CD cleaning kit. (In North
America, this is available from DMX MUSIC. Contact Customer Support for details.)
A4 - Disc will not play or ProFusion D rejects the disc
• Examine and clean the ProFusion D disc using a standard CD cleaning kit. (In North
America, this is available from DMX MUSIC. Contact Customer Support for details.)
• Verify that the disc is a ProFusion D disc. ProFusion D will only play discs specifically
produced for the platform.
A5 - ProFusion D Start Up Beep Codes
• 2 beeps, approximately 2 seconds apart: Correct start
• 3 quick beeps and the CD tray opens: Starting up with incorrect CD type in tray.
If the troubleshooting tips provided above do not restore your ProFusion D service, please
call your region’s Customer Support number (see Appendix B.)
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A6 - ProFusion D Error Code Beep Table
BEEP
TONE, ERROR CODE & SOLUTION
H H H H
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L
H H H H
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L
H H H H
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L
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L
H H H H
L
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L
H H H H
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L
H H H H
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H H H H
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H H H H
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High, Low, Low, Low: Error 01 - Incorrect CD
Disc is not recognized as ProFusion D disc. Replace with a ProFusion D disc.
Low, High, Low, Low: Error 02 - CD Read Error
ProFusion D disc is possibly damaged or scratched. Replace with a different
ProFusion D disc.
High, High, Low, Low: Error 03 - System Error
ProFusion D disc is possibly corrupt or damaged. Reboot using different
ProFusion D disc.
Low, Low, High, Low: Error 04 - Fatal Start
Internal ProFusion D hardware is possibly damaged. Reboot using different
ProFusion D disc—if problem persists, please contact Customer Support (see
App. B).
High, Low, High, Low: Error 05 - Music Start Fail
ProFusion D disc will not play. Clean or replace ProFusion D disc using a standard
CD cleaning kit. (In North America, this may be available from DMX. Contact
Customer Support for details.).
Low, High, High, Low: Error 06 - MOH Start Fail
Message On Hold will not play. Clean or replace ProFusion D disc using a
standard CD cleaning kit. (In North America, this may be available from DMX.
Contact Customer Support for details.).
High, High, High, Low: Error 07 - Need Clean CD
Clean or replace ProFusion D disc using a standard CD cleaning kit. (In North
America, this may be available from DMX. Contact Customer Support for
details.).
Low, Low, Low, High: Error 08 - Broken CD
Replace ProFusion D disc.
High, Low, Low, High: Error 09 - CD Unmount Error
ProFusion D disc could not unmount software to eject. Reboot ProFusion D.
Low, High, Low, High: Error 10 - CD Eject Error
ProFusion D could not eject disc. Reboot ProFusion D.
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Appendix B – Customer Support
If you should ever have problems with your ProFusion D, please contact our ProFusion D
specialists in Customer Support.
Worldwide Customer Support Centers
Australia: 1800 808368
Ceska republika: 02 2056 2240
Deutschland: 040 6944 0645
España: 93 491 17 97
Magyarorszag: 01 439 0979
Nederland: 035 695 8470
Polska: 022 830 2870
United Kingdom: 0800 282717
United States: 1 800 345 5000
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Appendix C – Glossary
Customer Support
DMX MUSIC’s customer support centers are available worldwide, providing technical
assistance for ProFusion D. For phone numbers, please see Appendix B.
Messaging On Hold (MOH)
Optional feature enabled on certain ProFusion D CDs which plays music and messaging for
sites’ telephone customers waiting on hold.
Opening Disc Library (ODL)
The set of ProFusion D discs received with the player at inception of service. The quantity
of discs received will vary with the service.
Standby Button
The Standby button stops music playback and Messaging On Hold playback (optional) and
powers the ProFusion D down.
Style
A unique musical experience which refers to a particular type of music such as “Soft Rock”
or “Smooth Jazz”. Each CD contains a different style. The style discs for ProFusion D are
determined by the service selected. Depending on the individual marketplace, “style” may
be referred to as “channel”.
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