AT&T PARTNER MLS-12 Specifications

AT&T
PARTNER™
Communications System
Installation and Use
AT&T 999-506-139
Issue 2
October 1990
Copyright © 1990 AT&T
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this document was complete and accurate at the time of
printing. However, information is subject to change.
Federal Communications Commission (FCC) Information
For important FCC interference, registration, and repair information, see appendix D of this document.
Trademarks
PARTNER is a trademark of AT&T.
MLS-6 and MLS-12 are trademarks of AT&T.
MERLIN is a registered trademark of AT&T.
SYSTIMAX is a trademark of AT&T.
Warranty
AT&T provides a limited warranty to this product. Refer to “AT&T Limited Warranties” in chapter 8.
Ordering Information
The order number for this book is 999-506-139. To order copies of this document, call 1 800 432-6600 in the U.S.
or 1 800 255-1242 in Canada. For more information on how to order this and other PARTNER™ system reference
materials, refer to "Reference Materials" in the section entitled "About This Guide." For information on ordering
replacement parts, accessories, and other compatible equipment, refer to appendix C.
Support Telephone Numbers
AT&T provides a toll-free customer helpline 24 hours a day. In the U.S., call the AT&T Helpline at 1 800 628-2888 if
you need assistance when installing, programming, or using your system. In Canada, call one of the following
Technical Assistance Centers for service or technical assistance:
Eastern Canada and Ottawa:
Ontario:
Central and Western Canada:
1 800 363-1882
1 800 387-4268
1 800 663-9817
Contents
About This Guide
1
System Overview
■
■
■
■
■
2
Installing the Hardware
1-1
1-2
1-3
1-5
1-6
2-i
2-1
2-4
2-9
2-14
Customizing Your System
3-i
Overview
Changing Factory Settings
Speed Dialing
Auto Dialing
Special Dialing Functions
3-1
3-2
3-5
3-6
3-7
■
■
■
■
■
■
■
■
4
1-i
Before You Start
Installing System Modules
Connecting Equipment
Replacing Modules
■
3
Features and Capabilities
System Components
Optional Equipment
Specifications
Quick Start
iii
Basic Call Handling with PARTNER Phones
■
■
■
■
PARTNER Phone Controls
Using the Auto Dial Buttons
Call Handling
Built-In Calling Features
4-i
4-1
4-4
4-5
4-11
i
5
Using Standard Telephones
■
■
6
Overview
Call Handling
Using Optional Equipment
■
■
■
■
Fax Machines
Answering Machines
Modems
Credit Card Scanners
5-i
5-1
5-2
6-i
6-1
6-7
6-11
6-12
7
Troubleshooting
7-i
8
Maintenance and Customer Support
8-i
A
Use Behind PBX or Centrex
A-1
B
User Form
B-1
C
Ordering Information
C-1
D
FCC Information
D-1
E
Upgrading Your System
E-1
IN
Index
IN-1
ii
About This Guide
This guide provides instructions on how to set up and use the PARTNER™
Communications System.
How to Use This Guide
If you are installing and using your PARTNER system for the first time, we
recommend that you read chapters 1 through 5 to Iearn what the PARTNER
system can do. However, if you want to set up your system and use it quickly,
read the System Overview (chapter 1) and use the Quick Start table on page
1-6. Then read through this manual.
Once you are experienced with the PARTNER system, use the Table of Contents
or Index to locate the information you need.
Reference Materials
Quick Reference for Use with MLS-6™ and MLS-12™ Telephones (999-506-144,
in packages of 6) are available to help you use the PARTNER system.
To order additional or replacement reference materials, call the AT&T Customer
Information Center (CIC):
In the U.S.: 800 432-6600
In Canada: 800 255-1242
Product Safety Labels
This book contains several product safety Iabels, identified by a
.A
CAUTION label indicates the presence of a hazard that will or can cause
property damage or minor personal injury if the hazard is not avoided.
Carefully read the WARNING label on pp. 2-8, 7-1, and 8-1. Opening a 206
module will expose you to hazardous voltages that can cause severe personal
injury or death.
How to Comment on This Guide
A feedback form is located at the end of this guide, after the appendixes. If the
feedback form is missing, send your comments and recommendations for
changes to:
A. Sherwood
AT&T General Business Systems
Room 2B-63
99 Jefferson Road
Parsippany, NJ 07054
Fax: 201 887-6898
About This Guide iii
System Overview
1
Contents
Features and Capabilities
1-1
System Components
1-2
Optional Equipment
1-3
1-3
1-3
1-4
1-4
1-4
■
■
■
Industry Standard Devices
Limitations
Connecting and Using Standard Devices
Other Devices
Ordering Information
Specifications
1-5
Quick Start
1-6
1-i
Features and Capabilities
Your PARTNER™ system is easy to install, set up, and use. The best way to get
started with the PARTNER system is to read this manual straight through. If
you’re in a hurry to set up and use the system, you can read this chapter and
use the Quick Start table on page 1-6. But you will eventually need to read this
manual to learn about all the capabilities of the system and how it can work for
you.
The PARTNER system can handle as many as 4 outside telephone lines and 12
extensions. The PARTNER system has many features that help you manage
your phone calling and save money. For example:
■
Direct connection of standard single-line touch-tone and rotary telephones,
answering machines, and fax machines means you do not have to buy extra
lines or expensive adapters to connect phone equipment you may already
own.
■
Easy, one-touch use of features such as Last Number Redial and Privacy
with AT&T MLS-12™ phones.
■
Auto Dialing makes it possible to dial long or frequently used numbers with
a single touch.
■
System Speed Dialing allows people to dial frequently called numbers by
dialing a short code.
■
Dialing Restriction feature allows you to keep phone bills down by
restricting the kinds of calls people can make.
■
Interchangeable system parts make it easy to add or remove modules to
expand or repair your system.
System Overview 1-1
System Components
206 MODULE
A system can have one or two 206
modules. Each 206 module connects
up to 2 telephone company lines
and up to 6 telephones or other
devices such as fax machines,
answering machines, and modems.
With two 206 modules, you can
connect 4 outside lines and
12 extensions. Each 206 module
has a green light that shows it is
turned on.
Circuit Breakers
MODULE CONNECTOR
This connector is needed only if you
have two 206 modules. It joins the
modules together so that all the lines
and telephones on both modules are
connected.
MLS-12™ (Multi-Line Series)
TELEPHONE
This phone has four buttons for
outside lines, two intercom buttons,
four Calling Feature buttons, and
eight Auto Dial buttons. It also has
a built-in speaker and microphone.
Throughout this guide, the
AT&T MLS-12 phone is referred to
as the PARTNER 12-button phone.
Outside Line Jacks
Extension Jacks
PARTNER 12-Button Telephone
(MLS-12)
MLS-6™ TELEPHONE
This telephone has six buttons with
lights, which include four buttons
for outside lines and two intercom
buttons. It also has a built-in
speaker. Throughout this guide, the
AT&T MLS-6 phone is referred to as
the PARTNER 6-button phone.
Outside Line Cords
PARTNER 6-Button Telephone
(MLS-6)
Figure 1-1 PARTNER System Components
1-2 System Overview
Optional Equipment
The PARTNER system works with many telecommunications devices, not only
PARTNER telephones. You can connect these other devices without investing in
more lines or circuit cards.
Industry Standard Devices
Many types of industry-standard telecommunications devices will work with your
PARTNER system. They include:
Limitations
■
Standard single line touch-tone and rotary telephones. You can use
these phones for almost all of your normal phone calling. In fact, you should
connect at least one standard phone to the system because it is the only
kind that will work on the PARTNER system during a power failure. See
chapter 5 for instructions on using standard phones.
■
Single-line cordless telephones. You can use single-line cordless telephones for almost all of your normal phone calling while having the freedom
to move around your premises.
■
Fax machines. You can save money by connecting your fax machine to the
PARTNER system, so you do not have to pay for an extra dedicated outside
line. For information on how to use a fax machine with the PARTNER system,
see chapter 6.
■
Answering machines. With the PARTNER system, you can cover up to four
Iines with a single answering machine. For instructions on how to use
answering machines with the PARTNER system, see chapter 6.
■
Modems. You can use a modem with your personal computer to send and
receive data over telephone lines. For instructions on how to use modems
with the PARTNER system, see chapter 6.
■
Credit card verification terminals. If you use a credit card verification terminal, you can connect it directly to your PARTNER system. For instructions
on how to use a credit card verification terminal with the PARTNER system,
see chapter 6.
You can connect the above devices to your system regardless of the manufacturer. However, the following limitations apply:
■
It must be a single-line device.
■
It must be industry standard. That is, it cannot be made specifically for use
on a particular telephone system. (For example, you cannot connect an
AT&T MERLIN® phone because it is specifically designed for use on a
MERLIN system.)
■
In order for the phones or devices to ring properly, the total Ringer
Equivalence on a single extension cannot exceed 2. Every device has a
label showing its Ringer Equivalence Number (REN). If you are connecting a
single device to the extension, its REN cannot be more than 2. If connecting
two devices, their total RENs cannot be more than 2.
System Overview 1-3
Connecting and Using
Standard Devices
You can connect the standard device so that it is on an extension by itself, or it
can share an extension with another piece of equipment (either another standard device or a PARTNER phone). To connect two devices on one extension,
you will need an AT&T 267F2 bridging adapter. (Two of these bridging adapters
are included with each 206 module.) ln addition, the total RENs for both devices must not exceed 2. See pages 2-12 and 2-13 for installation instructions.
For information on using standard devices with your PARTNER system, see
chapters 5 and 6.
Other Devices
You can also connect other devices to your system, but only specific models are
compatible with the PARTNER system. Contact an AT&T sales representative
for datails. These devices include:
■
Loudspeaker paging systems. Allows you to broadcast a message over a
large area.
■
Headsets. A headset is a combination earphone and microphone you wear
on your head, so you can have a private, hands-free conversation. It is useful for receptionists, salespeople, or others who may need to use have their
hands free while talking on the phone. For information on how to use headsets, see the manufacturer’s instructions.
■
Extra alerts. You can connect extra alerting devices, such as bells or horns,
to ring when a call comes in. For information on how to use these alerts, see
the manufacturer’s instructions.
Ordering Information
Optional equipment is available from many AT&T sources. Contact your AT&T
representative or any of the following for sales information and advice on the
equipment that would best meet your needs.
AT&T Catalog Sales
AT&T General Business Systems Sales Office
AT&T PhoneCenter Store
AT&T-Authorized Dealer
For more information, see appendix C.
1-4 System Overview
1 800 451-2100
1 800 247-7000
1 800 222-3111
1 800 247-1212
Specifications
Table 1-1 System Specifications
Capacities
Dimensions
System
(with two 206 modules)
● 4 outside lines
● 12 extensions
●
●
Weights
(approx.)
●
●
Full digital, nonblocking
●
Electrical
Specifications
●
●
●
Extension Jack
Specifications
●
●
●
Environmental
Requirements
●
●
●
●
●
●
Electrical
Requirements
●
●
●
1 amp per 206 module
100 watts per 206 module
4-day memory backup (96 hours)
Extension Jack
● Maximum 2 devices per extension jack, total REN not to
exceed 2* (2 devices require
AT&T 267F2 bridging adapter)
11''(D) x 17''(H) x 1,5''(W) or 4.3cm x 6.6cm x .58cm
11''(D) x 17''(H) x 5''(W) or 4.3cm x 6.6cm x 1.9cm (assembled)
206 Module
Module Connector
PARTNER 6-Button (model MLS-6) Phone
PARTNER 12-Button (model MLS-12) Phone
●
●
Switch Fabric
Single 206 Module
Two Modules and Connector
206 Module
● 2 outside lines
● 6 extensions
4.5 lbs or 9.9 kgs
1.5 lbs or 3.3 kgs
1.8 lbs or 4.0 kgs
2.0 lbs or 4.4 kgs
Dissipation of power (30 watts per 206 module during
normal operation)
● 342 BTUs/hour at peak. 103 BTUs/hour at normal per
206 module
Ringing voltage: +5VDC, -140 VDC peak to peak; Trapezoidal wave shaping
46-volt talk battery
Ringing frequency: 20 Hz
●
Mount on a wall or sturdy, level surface at least 2 feet (.61 meters) from floor. For proper
ventilation, wall mounting is required for 2-module systems (strongly recommended for 1module systems)
Locate within 5 feet (1.5 meters) of an electrical outlet not controlled by a switch and within
5 feet (1.5 meters) of the network interface jacks, when using the supplied 7-foot (2.13-meter)
cords.
Operating temperature 32° to + 104°F (0° to +40°C), not in direct sunlight
Humidity 15%–90%, noncondensing
Locate in an area free of excess moisture, corrosive gases, dust, and chemicals
For proper ventilation and easy replacement of modules, provide at least 1 foot (0.3 meters)
clearance at the top, bottom, and back; 2 feet (0.6 meters) at the front.
90–130 VAC, 50–60 Hz, 3-prong outlet separate ground, separately fused at 15 amps
Outlet must not be controlled by an on/off switch
Grounding to comply with Underwriters Laboratories (UL) 1459:
A. An insulated grounding conductor that is not smaller in size and equivalent in insulation material and thickness to the
grounded and ungrounded branch circuit supply conductors, except that it is green with or without one or more yellow stripes, is to be installed as part of the circuit that supplies the product or system.
B. Connect the grounding conductor to ground at the service equipment.
C. The attachment-plug receptacles in the vicinity of the product or system are all to be of a grounding type, and the
grounding conductors serving these receptacles are to be connected to earth ground at the service equipment.
Wiring
●
●
●
●
Local Phone
Company
Information
●
●
●
MLS-model phones: AT&T SYSTIMAX™ or at least 2-pair (4-wire) star (“home run” not “loop”)
Other standard telecommunications equipment (single-line phones, fax machines, answering
machines, etc.): 1-pair (2-wire) mounting cords (AT&T D2R mounting cords recommended)
Bridging adapter: AT&T 267F2
Range: 1,000 feet (305 meters) for MLS phones; 3,000 feet (915 meters) for standard devices
FCC registration number: AS5 USA-61630-KF-E
● Jack type: RJ11C
REN (outside line jack): 0-9A per line jack
● Loop start lines
REN (PARTNER telephone): 0 (zero)
*The two devices combined on an extension jack can be a PARTNER phone with a standard device, or two standard devices; DO NOT connect
two PARTNER phones to the same extension jack. If a device lists two RENs, use the higher number when adding up RENs.
System Overview 1-5
Quick Start
To get started quickly, refer to the figure below for the important steps you must
follow to install and set up the system. Refer to the pages listed to find the additional information you need.
Check the
System Wiring
page 2-1
Install the
System Modules
page 2-4
Install PARTNER
Telephones
page 2-9
Install Other
Equipment
page 2-12
Change system settings if the system:
■
■
■
■
has rotary lines, p. 2-12
is connected to a PBX or Centrex system,
appendix A
Give Quick Reference Cards to users with PARTNER telephones.
Give copies of chapter 5 to users with standard telephones.
Figure 1-2 Getting Started Quickly
1-6 System Overview
Installing the Hardware
2
Contents
Before You Start
■
■
■
Check for Outside Lines
Check for Inside Wiring
If There Is Wiring
If There Is No Wiring
Preparing for a Power Failure
Installing System Modules
Connecting Equipment
■
■
■
PARTNER Telephones
Connecting Standard Single-Line Equipment
Combining Two Devices on One Extension
Replacing Modules
2-1
2-1
2-2
2-2
2-3
2-3
2-4
2-9
2-9
2-12
2-13
2-14
2-i
Before You Start
Before installing your PARTNER system, you must make sure the system wiring
is ready. This wiring includes both the outside Iines from the local telephone
company and the inside wiring for connecting extensions to the 206 modules
(also called system modules).
You should also plan ahead for using the system during power outages. This
section discusses these two topics.
IMPORTANT: If you have any problems with the wiring or installation, call
the AT&T Helpline at 1 800 628-2888 or a qualified telephone installer for
assistance.
Check for Outside Lines
Make sure the local telephone company has installed the outside lines for the
PARTNER system. Each outside Iine must be connected through an RJ11
network interface jack. These jacks look Iike ordinary wall jacks, but should be
labeled with the telephone number for each outside line (see figure 2-1). If the
network interface jacks are not present, call your local phone company. If two
numbers are assigned to one jack, have the phone company split the lines so
that each line has its own RJ11 jack.
The network interface jacks must be within 5 feet of the system module(s). If
they are not, arrange to have either the local phone company move them or a
qualified telephone installer do the wiring, which requires special expertise and
tools. To arrange for AT&T service, call 1 800 247-7000.
206 (System) Modules
5 feet
(maximum)
555-1346
555-1347
555-1346
Network
Interface
Jacks —
Outside Lines
from Phone Company
(one line per jack)
555-1349
Figure 2-1 Network Interface Jacks
Installing the Hardware 2-1
Check for Inside Wiring
Inside wiring (also called “building wiring”) enables you to connect phones and
other equipment to the 206 modules. If the building is already wired, the following section tells you whether or not the wiring will work. If the building is not
wired, you can have it professionally wired or wire it yourself, as described on
the next page.
If There Is Wiring
Inside wiring consists of wiring runs—one for each extension. A typical wiring
run starts with a wall jack near the system module(s). Then the wiring itself runs
inside the wall to the extension location where it ends in another wall jack. Since
the wiring is hidden, all you see are the wall jacks at both ends (see figure 2-2).
Near the system module(s) there should be a series of jacks, one for each
extension. Each jack is the start of a separate wiring run and should be Iabeled
with either the extension or wiring run number. The wall jacks placed
throughout the building (the ends of the wiring runs) should also be labeled with
the extension or wiring run number.
IMPORTANT: Ordinary home
telephone wiring is "loop" and will
not work.
The PARTNER system works with many types of existing wiring. It requires at
least 2-pair (4-wire) wiring in a “home run” or star (not Ioop) configuration. If
you don’t know whether or not the existing wiring is acceptable, test it as follows
(see figure 2-2):
➀
➁
➂
➃
➄
Plug a 206 module into an electrical outlet not controlled by a switch.
Plug one end of a phone cord into an extension jack on the 206 module.
Plug the other end into a wiring run jack.
Plug a PARTNER phone into the wall jack at the end of that wiring run.
Press [ Intercom ] and lift the handset. If you hear a dial tone, the wiring is
acceptable. If you don’t hear a dial tone, read the next section.
PARTNER Phone
➄
➁
Power
Cord
➃
➂
System (206) Module
(hidden wiring
Ext. 10
Wall Jack
in wiring run)
10
Figure 2-2 Testing Inside Wiring
2-2 Installing the Hardware
11
12
13
14
Wiring Run Jacks
(one per extension)
15
➀
If There Is No Wiring
If there is no inside wiring, or the existing wiring is not acceptable, you can
install your own wiring. The type of wiring you use depends on how far the
extension is from the system module(s). For extensions that are within
■
14 feet: use the telephone cords included with the system.
■
75 feet: use the Extension Wiring Kit (see appendix C to order one kit per
extension).
■
1,000 feet: use DlW 4 twisted-pair wire or call AT&T at 1 800 247-7000.
IMPORTANT: If you need to run the wire inside walls, through ceilings, or
under carpets, consult a qualified telephone installer to ensure that the installation meets local building codes.
Rather than install your own wiring, you can have a qualified telephone installer
do the work. To arrange for AT&T installation, call 1 800 247-7000.
Preparing for a Power Failure
During an electrical outage, your system will lose power. To provide uninterrupted phone service when the system has no power, the first outside line on
each 206 module automatically connects to the first extension on that module.
That is, on the first module, line 1 connects to extension 10; on the second
module, line 3 connects to extension 16 (see figure 2-3). (To easily identify
these jacks, they are both labeled “PFT" for Power Failure Transfer.) However,
bacause PARTNER phones require electricity, you must use a standard touchtone or rotary phone to make and receive calls during a power failure. A rotaryIine system requires rotary phones for use during a power failure.
To prepare for a power failure, AT&T recommends:
If you combine a standard phone
and PARTNER phone on one
extension, you may want to lower
the ringer volume of the standard
phone during normal use.
■
Store standard phones close to extensions 10 and/or 16. During a power
failure, replace the PARTNER phone with the standard phone.
■
Or, connect a standard phone to these extensions at all times. On extension
10 combine a PARTNER phone and standard phone. On extension 16 connect the standard phone alone or combine it with a PARTNER phone. Use
only an AT&T 267F2 bridging adapter to combine the two phones (two
adapters are included with each 206 module).
Lines
1 and 3
Automatic connections
during power outage
PARTNER
12-Button
Phone
Wall
Jack
Ext. 10
Standard
Telephone
267F2
Bridging
Adapter
Ext. 16
Standard
Telephone
Figure 2-3 Power Failure Setup
Installing the Hardware 2-3
Installing System Modules
If your PARTNER system has only one mudule, you can install it on a wall or on a flat sturdy surface above the floor
(such as on a table or desk). Wall mounting is recommended. Complete step 1 below and continue as directed.
If your PARTNER system has two modules, you must install it on a wall. Two #12 screws—for mounting the system
on a wooden surface—are included with the system. If you are mounting on wallboard, metal, or masonry, use the
proper fasteners for the wall type and weight of the system (approximately 11 Ibs.). Purchase them at any hardware
store. You will also need a screwdriver to mount the system. Complete step 1 below and continue as directed.
For testing the system, you will need a standard single-line touch-tone of rotary phone.
■
■
■
CAUTION: To prevent damage to the system or installation location, the environmental and electrical conditions must meet the specifications on page 1-6.
CAUTION: Do not connect the AC power cord until the system is fuIIy installed.
Mount the First Module
If you are wall mounting
the system, go to step 2.
If the system has only
one module and you are
installing it on a table,
place the module flat on
the surface with the
rubber feet down. The
module should not slide
easily.
1
Go to step 4.
Attach the 4 rubber feet to the
mounting tracks on the bottom side of the
module.
Lines
2
Hold the 206 module in place on
the wall with the line and extension jacks
facing left. Leave at least 1 foot clearance
at the top, bottom, and back, and at least
2 feat at the front. This allows you to
access the jacks and slide a second
module onto the first, and ensures
adequate ventilation.
If the system has only one
module, go to step 10.
Extensions
If the system has two
modules, go to step 5.
3
4
Insert the screws into the screw
Label the line and extension jacks
holes at the top and bottom of the modas shown.
ule. Tighten until the rubber feet are snug
against the wall. There will be a 3/8" gap
between the wall and the rest of the
module. Do not overtighten—the module
will warp and fail to operate.
2-4 Installing the Hardware
Add the Second Module
(for 2-module systems only)
■
A system with two modules must be wall-mounted.
Tab
Front View
Side View
Mounting
Tracks
Tab
5
6
Slide the second module onto the
Remove the plastic protector from
the connectorr on the right side of the
first module. Make sure the upper and
mounted 206 module. Grasp the tabs on lower pairs of mounting tracks interlock,
the ends of the protector and lift. If that
as shown in the side view above.
module has no plastic protector, check
the other module and remove the
protector.
7
Attach the module connector to
the top right side of the two modules.
Align the connector carefully and then
push firmly until the connector snaps into
place.
Lines
Go to step 10.
Extensions
8
Fasten the connector to the
modules using the two screws included
with the connector (the third screw is a
spare).
9
Label the line and extension jacks
as shown.
Installing the Hardware 2-5
Connect Incoming Telephone Lines
■
Before connecting the telephone company lines, test for dial tone at the network interface jack (step 10).
These jacks are the lines from the local telephone company.
If you do not hear a dial tone on one
or more of the incoming lines,
contact your local phone company
and ask a representative to check
the service.
Network
Interface
Jacks
10 To test the incoming telephone
11
Connect the outside line cords to
the line jacks on the module(s). Start
with the jack labeled "1." Continue in
numerical order.
line, connect a standard touch-tone or
rotary phone to the first network
interface jack. Lift the handset and
listen for dial tone.
Repeat for each network interface jack.
Go to step 14.
12
Route the cords through the
hook below the jacks. Leave 2 feet of
slack to keep the cords from pulling
loose when removing modules.
2-6 Installing the Hardware
13
Connect the free end of each line
cord to a network interface jack.
Test the System
■
Testing the system includes testing the modules and incoming lines through the modules.
1-Module
System
2-Module
System
14
Make sure the circuit breakers on
each 206 module are pressed down. In
the down position, the top of the circuit
breaker is flush with the top of the
module.
15
Connect the AC power cord to
the 206 module on a system with one
module, or to the module connector on
a system with two modules. Press
firmly until it clicks as it locks into
place.
16
Plug the other end of the power
cord into a grounded wall outlet. The
outlet must not be controlled by a
switch.
The green light below the line jacks
on each module should come on. If
not, see chapter 7, “Troubleshooting.” (p. 7-1).
If you do not hear a dial tone for
one or more lines and you have a
1-module system, call the AT&T
Helpline at 1 800 628-2888.
2-module system, unplug the
power cord and repeat steps 6 and
7 (p. 2-5) to ensure that the
modules and connector are
properly installed. Test again. If it
still does not work, call the AT&T
Helpline at 1 800 628-2888.
After a successful test,
disconnect the AC power
cord. Go to step 18.
Line Buttons
17
To test the incoming lines, plug a
PARTNER phone into extension 10.
Press the line button for each outside
line and listen for dial tone. lf your
system has two modules, repeat for
extension 16.
Installing the Hardware 2-7
Connect Modular Telephone Cords
CAUTION: Disconnect the AC power cord before continuing.
If you are connecting
phones and other equipment directly to the modules, go to step 20.
If you are using the
Extension Wiring Kit for
additional wiring, install
that now. Then go to step
20.
18
Connect the modular telephone
cords for the phones and other equipment to the extension jacks. Start with
the jack labeled “10.” Continue in
numerical order.
19
Route the cords through the hook
below the jacks, Leave 2 feet slack to
keep the cords from pulling loose when
removing modules.
If you are using existing
wiring, connect each cord
to the wiring run jack for
that extension. Then go
to step 20.
Connect the Power Cord
Finish the installation by
connecting telephones
and other equipment.
20
Make sure the circuit breaker on
each 206 module is pushed in (see step
14). Connect the AC power cord to the
206 module on a system with one
module, or to the module connector on
a system with two modules. Press firmly
until it clicks as it locks into place.
21
Plug the other end of the power
cord into a grounded wall outlet. The
outlet must not be controlled by a
switch.
CAUTION: To prevent overheating of the 206 module, do not obstruct the sides.
Do not leave objects (books, cartons, etc.) lying on top of it or resting on its sides.
WARNING: There are no user-serviceable parts inside the 206 modules or the
module connector. Hazardous voltages within. DO NOT OPEN!
2-8 Installing the Hardware
Connecting Equipment
PARTNER Telephones
You can install a PARTNER phone on a desk or wall. Follow the instructions below for desk mounting. For wall
mounting, see the next page.
The telephone stand packed with the PARTNER phone is required for wall mounting, optional for desk mounting.
To connect a PARTNER phone to the system, use only the 2-pair (4-conductor) telephone cords included with
the phone. Use the mounting cord to connect the phone to a wall jack. Or connect the phone directly to a
telephone cord connected to a 206 module.
Do not install PARTNER or standard single-line phones out of doors or in a different building from your 206
module(s).
■
■
■
■
On a Desk:
1
Plug one end of the handset
cord into the jack on the handset. Plug
the other end into the jack on the side of
the phone.
2
Plug the mounting cord (or
telephone cord from a 206 module) into
the jack on the bottom of the phone.
Push the cord into either channel and
out the back end of the phone, so the
phone sits flat without wobbling.
3
(Optional) To raise the angle of
the phone, attach the stand to the base
of the phone. Gently place the phone
upside down with the low end of the
phone to the right. Insert the tab on the
narrow end of the stand into the right slot
on the base of the phone. Then insert the
other tab into the left slot, pushing the
stand down and slightly inward until the
tab locks into place.
Go to step 7.
4
A Plug the other end of the
mounting cord into the modular wall
jack. (Skip this step if connecting the
phone directly to the 206 module).
B Slide the Quick Reference card
between the “feet” of the phone.
Installing the Hardware 2-9
On a Wall:
■
■
For a neater mounting, use a shorter, 2-foot mounting cord (AT&T’s D4BU-29). To order, see appendix C.
For proper mounting, the wall jack must be an AT&T 630B series connecting or mounting block.
1
Reverse the plastic hook that sits
in the earpiece part of the handset
cradle.
CAUTION: Do not attempt
to unscrew the base from the phone.
To do so will expose you to a risk of
electrical shock.
4
Plug the free end of the mounting
cord into the modular wall jack. (Skip
this step if connecting the phone
directly to the 206 module).
2
To attach the stand to the base of
the phone, gently place the phone upside down with the low end of the phone
to the right. Insert the tab on the narrow
end of the stand into the left slot on the
base of the phone. Then insert the other
tab into the right slot, pushing the stand
down and slightly inward until the tab
locks into place.
5
Place the phone/stand assembly
over the wall jack, pushing any excess
cord into the space inside the stand. To
mount the assembly on the wall, place
the screw keyholes on the stand over the
studs above and below the wall jack,
then pull the assembly down gently.
3
Insert the cord through the center
of the stand and plug it into the jack on
the bottom of the phone.
6
Plug one end of the handset cord
into the jack on the handset. Plug the
other end into the jack on the side of the
base. Place the handset in the cradle.
Place the Quick Reference card near the
phone. (You may want to place it on top
of the phone, so the card leans against
the wall.)
Go to step 7.
2-10 Installing the Hardware
Insert the Button Label Sheet
7
To remove the clear plastic cover
from the phone, gently press down on
the center tab, then lift.
8
Place the button label sheet on
the phone. The holes on the sheet
should fit over the buttons.
9
Replace the plastic cover.
Test the Connection and Phone
If you don't hear a dial tone for step
10 or 11, see chapter 7, "Troubleshooting" (p. 7-2).
10
To test the outside connection,
press a line button. You should hear an
outside dial tone. Repeat for all lines.
11
To test the intercom, press [ Intercom ].
You should hear a system dial tone.
If the lights and/or ringer does not
respond properly, call the AT&T
Helpline at 1 800 628-2888.
12
To test the telephone's lights and
ringer, press and hold [ # ] button for
5 seconds.
Go to next page.
13
Before releasing the [ # ] button,
lift the handset. All lights should light
and the ringer should sound. Hang up.
Installing the Hardware 2-11
Your PARTNER Communications System should be ready to use. However, if—
■ the system is connected to a PBX or Centrex system, you may need to change certain
system settings. See appendix A.
■
your local telephone company uses rotary lines instead of touch-tone lines, you must
change your system’s Dial Mode from touch-tone to rotary. The procedure is given below:
To change the Dial Mode:
1. At a PARTNER phone connected to extension 10, press [ Feature ] [ 0 ] [ 0 ] .
The phone beeps once and the light next to the Speaker button is green flutter.
2. Press the left [ Intercom ] button twice.
The light next to the [ Intercom ] button is steady green.
3. Press [ # ] [ 2 ] [ 0 ] [ 1 ] .
The Message light is steady red if the current setting is touch-tone, flashing red if the current setting is rotary.
4. Press [ 2 ] to change to rotary, [ 1 ] to change back to touch-tone.
If you make a mistake or want to change what you entered, return to step 3.
5. When you are finished, press [ Feature ] [ 0 ] [ 0 ] .
Connecting Standard Single-Line Equipment
■
■
Includes rotary, touch-tone, and cordless phones (Iike you might have in your home), fax machines, answering machines, modems, credit card verification terminals, and extra alerts (bells, chimes, horns,
strobes, and klaxons).
To connect standard equipment to a wall jack, use 1-pair (2-wire) telephone mounting cords. AT&T recommends D2R mounting cords (see appendix C). To connect standard equipment directly to a 206
module, use 2-pair (4-wire) telephone cords.
Wall Jack
1
2
Plug the mounting cord into the
Assemble the equipment according to the manufacturer’s instructions.
jack on the equipment. Plug the other
end into the modular wall jack.
3
Test the device appropriately.
For example, to test a fax machine,
send a fax to another machine.
If the equipment does not work
correctly, see chapter 7, “Troubleshooting” or the equipment’s
manual.
2-12 Installing the Hardware
Combining Two Devices
on One Extension
■
■
■
You can combine a PARTNER phone of another standard device or two standard devices on one extension.
The total REN (Ringer Equivalence Number) for the devices must be 2 or less (see p. 1-3). Do not combine
two PARTNER phones on one extension jack.
Use only an AT&T 267F2 bridging adapter to combine devices (two included with each 206 module).
If the standard device’s mounting cord is loose in the bridging adapter, replace the cord with an AT&T D2R
mounting cord (see appendix C).
IMPORTANT: Follow these connection instructions instead of those included with the equipment.
Wall Jack
Wires in a
1pair-Plug
Green Red
PARTNER
Phone
or
Standard
Device
D2 Type Cord
Standard Device
Only
1
Assemble the PARTNER phone
according to the instructions for desk
mounting (p. 2-9). Attach the mounting
cord included with the phone.
■
■
2
Assemble the other device
according to the manufacturer's instructions, except for wiring. Attach a 1-pair
mounting cord to the device (the one
included with the device or an AT&T D2R
cord).
3
Plug the mounting cord of the standard
device into the jack on the right side of the
267F2 bridging adapter. Plug the
PARTNER phone or second standard
device into the jack on the left side of the
267F2 bridging adpater (the one with four
wires). Plug the adapter into the wall jack
or an extension jack on a 206 module.
Test the PARTNER phone connection by following steps 10 and 11 on page 2-11.
Test the other device as appropriate. If it does not work correctly, see chapter 7, “Troubleshooting” or the
manufacturer’s instructions.
Connecting Other Equipment
In addition to standard equipment, you can connect a variety of headsets and loudspeaker paging systems to the
system. To choose a headset or paging system to meet your needs, call your AT&T representative (or one of the
phone numbers listed on p. 1-4). Follow the instructions provided with the equipment for installation and use.
Installing the Hardware 2-13
Replacing Modules
■
■
On a one-module system, follow steps 3-5 below.
On a two-module system, start at step 1.
CAUTION: Unplug the AC power cord from the system before starting.
1
After unplugging the power cord,
remove the screws on the connector.
Pull the connector off the module.
2
Slide off the top module. If replacing that one, go to step 4. If replacing the bottom one, go to step 3.
3
Remove the screws used to
mount the module on the wall.
1-Module
System
new module
2-Module
System
old module
4
Reinstall the module(s) and
connector, as instructed on pages 2-4
and 2-5. Label the new module.
2-14 Installing the Hardware
5
Remove the first line cord of the
old module and connect it to the first
line jack on the new module. Repeat
for the other lines and extensions, one
at a time. (We suggest the "one-at-atime" approach because it’s too easy to
lose track of the wires if you unplug
several at once.)
6
Connect the AC power cord to
the 206 module on a system with one
module, or to the module connector on
a system with two modules. Press
firmly until it clicks into place. If you
unplugged the cord from the wall outlet,
plug it back in at this time.
3
Customizing Your System
Contents
3-1
Overview
Changing Factory Settings
3-2
Outgoing Call Restriction
Automatic Line Selection
Line Ringing
Abbreviated Ringing
3-2
3-3
3-4
3-4
Speed Dialing
Auto Dialing
Special Dialing Functions
3-5
■
■
■
■
3-6
3-7
Alphabetical List of Customization Features
Abbreviated Ringing
Auto Dialing
Automatic Line Selection
Call Restriction, Outgoing
Line Ringing
Line Selection, Automatic
Outgoing Call Restriction
Ringing, Abbreviated
Ringing, Line
Speed Dialing
3-4
3-5
3-3
3-2
3-4
3-3
3-2
3-4
3-4
3-5
3-i
Overview
After completing the installation steps in chapter 2, your system is fully
operational and ready to go. All the system’s settings are preset and require no
adjustment. However, if you want, you can customize your system to meet your
specific needs by changing some of the factory settings. Following are the
different ways you can customize your system.
■
Outgoing Call Restriction. The system is set up at the factory to allow all
phones to make all calls. However, you can prevent any telephone from
making an outside call. A restricted phone can only make intercom (inside)
calls. This can help you control unauthorized phone activity and keep costs
down. See p. 3-2.
■
Automatic Line Selection. When you lift a phone’s handset, normally the
system automatically connects you to an available outside line. The system
is set at the factory to connect you automatically to outside line 1. If line 1 is
busy, then you are connected to line 2; if line 2 is busy, you are connected to
line 3; and so on. If all the outside lines are busy, you will be connected to
an intercom (inside) line. Automatic Line Selection allows you to change the
sequence of lines to which a user is automatically connected. For examples
of situations when you might want to change the Automatic Line Selection,
and for instructions on how to do it, see p. 3-3.
■
Line Ringing. The system comes set up so that each line on all phones ring
when a call comes in. You can, however, set up a line or lines on a
PARTNER phone so they do not ring. (Even though the phone doesn’t ring,
you can tell a call is coming through by the flashing lights next to the line
buttons.) If the phone is set up not to ring, you can still answer the call. See
p. 3-4.
■
Abbreviated Ringing. Normally, when you are busy on a call, an incoming
call will ring out loud once, and then stop ringing while the green light next to
the line or intercom button continues to flash. You can change this so that a
phone continues to ring until it is answered. See p. 3-4.
■
Speed Dialing. The system can store up to 10 outside numbers that users
can dial by pressing only three buttons. You might want to store numbers of
business associates, suppliers—any numbers that the people who use your
system dial all the time. See p. 3-5.
■
Auto Dialing. Anyone with a PARTNER 12-button phone can store up to
eight additional outside numbers that can be dialed with a single touch. See
p. 3-6 and 4-4.
Customizing Your System 3-1
Changing Factory Settings
The system’s factory settings can be changed only from extension 10 using a
PARTNER phone. You can change settings anytime, even when you are on a
call. This allows you to change settings while talking on the AT&T Helpline. Just
remember that (except for Auto Dialing) you must change settings from extension 10 using a PARTNER phone.
Step-by-step instructions are given below for each setting.
Outgoing Call Restriction
An extension can be either unrestricted (can make inside and outside calls) or
restricted (can only make inside calls).* The restrivted setting is used for telephones in reception areas or other public rooms where you want to prevent anyone from making outgoing calls. It is also useful for prohibiting calls from warehouse extensions, or from extensions that are used to take phone orders. The
factory setting is unrestricted for all extensions, so change the setting only to
restrict certain extensions from making outside calls.
Procedure:
1.
Press [ Feature ] [ 0 ] [ 0 ].
The phone beeps once, the lights of the four line buttons no longer show the
status of the lines, and the light next to the [ Spkr ] button is green flutter.
2.
Press the left [ Intercom ] button twice.
The light next to the button is green steady.
3.
Press [ # ] [ 4 ] [ 0 ] [ 1 ].
4.
Dial the 2-digit number (10 to 21) of the extension you want to change.
The Message light is steady red if the current setting for the extension is "no restriction," flashing red if the current setting is "restricted."
*
5.
Press [ 1 ] for “no restriction,” or [ 2 ] for “restricted.” If you make a mistake
or want to change the setting, return to step 3. To change the setting at
another extension, return to step 3.
6.
When you are finished, press [ Feature ] [ 0 ] [ 0 ].
While procedures that restrict dialing are very effective, absolute protection against misuse cannot be guaranteed. PARTNER
phones give more protection than standard phones. Therefore, we strongly recommend that you install PARTNER phones
where restricting phone use is important.
3-2 Customizing Your System
Automatic Line Selection
If you have a two-module system with four lines, the system is set at the factory
to connect you automatically to lines in the following order: Outside Line 1, 2, 3,
4, Intercom. If you have a system with one 206 module, the system connects
you in the following order: Outside Line 1,2, Intercom. That is, when you lift the
handset, the system will automatically connect you to Line 1. If Line 1 is busy,
then you are connected to Line 2; if Line 2 is busy, to Line 3, and so on. If all the
outside lines are busy, you are connected to the intercom (inside) lines. Change
this setting only if you want to change the order of the lines to which a user is
automatically connected. You can set any possible order, such as 4, Intercom,
1,3,2.
The following examples may help you identify extensions in your business for
which you should change the Automatic Line Selection:
■
If you have a standard single-line touch-tone or rotary phone connected to
an extension, change the line sequence from Line 1, 2, 3, 4, Intercom to
Intercom, Line 1, 2, 3, 4. This makes it easy for the person at the standard
phone to make an intercom call. To make an outside call, he or she only has
to dial [ 9 ], then the number. For more information about how to use standard
phones with the PARTNER system, see chapter 5.
■
If a person with a PARTNER phone makes a lot of intercom calls, but rarely
makes outside calls, you might change the order at that person’s extension
to Intercom first. Therefore, when that person lifts the handset, he or she will
be connected to an Intercom line automatically.
■
If your system has three outside lines, you must remove Line 4 from the
Automatic Line Selection sequence for all extensions. For example, you
might change the sequence to Outside Line 1, 2, 3, Intercom.
Procedure:
1. Press [ Feature ] [ 0 ] [ 0 ].
The phone beeps once, the lights of the four line buttons no longer show the
status of the lines, and the light next to the [ Spkr ] button is green flutter.
2. Press the left [ Intercom ] button twice.
The light next to the button is green steady.
3. Press the right [ Intercom ] button.
4. Dial the 2-digit number (10 to 21) of the extension you want to change.
5. Press [ ✼ ] [ ✼ ].
6. Press the line buttons in the order you want them to be automatically
selected. Press the left [ Intercom ] button to select Intercom.
7. When your sequence is complete, press [ ✼ ] [ ✼ ]. If you want to correct a
mistake, or change the line order for another extension, return to step 3.
8. When you are finished, press [ Feature ] [ 0 ] [ 0 ].
Customizing Your System 3-3
Line Ringing
Line Ringing lets you set all, some, or no outside lines to ring on each individual
extension. The factory setting is for each outside line to ring on all extensions.
Change this setting if you want one or more lines on any extension not to ring.
If you want to set up your system
so that all incoming calls come
through a receptionist, you
would change the setting so the
other phones do not ring.
Procedure:
1.
Press [ Feature ] [ 0 ] [ 0 ].
The phone beeps once, the lights of the four line buttons no longer show the
status of the lines, and the light next to the [ Spkr ] button is green flutter.
2.
Press the left [ Intercom ] button twice.
The light next to the button is green steady.
3.
Press the right [ Intercom ] button.
4.
Dial the 2-digit number (10 to 21) of the extension you want to change.
The light next to each line button is steady green if the setting is for “ring;” green
flutter if the setting is for “no ring.”
5.
If you want to change the setting for any line at that extension, simply
press the line button. To change the setting for another extension, return
to step 3.
The light changes to show the setting.
6.
When you are finished, press [ Feature ] [ 0 ] [ 0 ].
Abbreviated Ringing
Receptionists and others who
handle many calls prefer to turn
Abbreviated Ringing off so that
they can be reminded of
unanswered calls.
The system comes set up so that when an incoming call rings at a busy phone,
it will ring once and then stop ringing while the green light next to the line or
intercom button continues to flash. Turn Abbreviated Ringing "off" if you want
a phone to continue to ring until it is answered.
Procedure:
1.
Press [ Feature ] [ 0 ] [ 0 ].
The phone beeps once, the lights of the four line buttons no longer show the
status of the lines, and the light next to the [ Spkr ] button is green flutter.
2.
Press the left [ Intercom ] button twice.
The light next to the button is green steady.
3.
Press [ # ] [ 3 ] [ 0 ] [ 5 ].
4.
Dial the 2-digit number (10 to 21) of the extension you want to change.
The Message light is steady red if Abbreviated Ringing is “on;” red flash if it is
"off."
5.
Press [ 1 ] to turn on Abbreviated Ringing, or press [ 2 ] to turn off Abbreviated Ringing. If you make a mistake or want to change the setting, return
to step 3.
The light changes to show the setting.
6.
3-4 Customizing Your System
When you are finished, press [ Feature ] [ 0 ] [ 0 ].
Speed Dialing
Speed Dialing allows you to store up to 10 outside numbers in the system’s
memory. Any user can dial these numbers automatically by pressing only three
buttons. Speed Dialing saves time and effort, and can spare people from constantly looking up telephone numbers. Appendix B provides a form on which to
list the Speed Dial numbers.
All system users should get a
copy of the Speed Dial form in
appendix B.
You can use Speed Dialing to dial automatically certain numeric sequences
other than regular telephone numbers. For example, some banks and financial
services allow you to transact business over the telephone. After dialing the
call, you are usually requested to enter your account number by pressing the
numbers on the dialpad. These additional numbers can be included in the
Speed Dial number.
You can also include the Pause, Stop, Touch-Tone Enable, and Recall functions
in a Speed Dial number. See p. 3-7 for instructions.
To store a Speed Dial number (from extension 10):
To dial the Speed Dial number, a
user simply presses [ Feature ] and
the 2-digit code.
1.
Press [ Feature ] [ 0 ] [ 0 ].
2.
Press [ Feature ], then press the 2-digit code between 20 and 29 that you
want to assign to the Speed Dial number.
3. Enter the Speed Dial number (up to 20 digits long). (If you want to include
special functions in the number, such as Pause, Stop, Touch-Tone Enable,
or Recall, see p. 3-7.) To store another Speed Dial number, return to
Step 2.
You can also use this procedure
to program a new Speed Dial
number over another one already
assigned to a 2-digit code. Simply enter the new number.
4.
When you are finished, press [ Feature ] [ 0 ] [ 0 ].
IMPORTANT: When programming and/or testing emergency numbers (such
as 911 or other emergency services):
1.
Remain on the line and briefly explain to the dispatcher the reason for the
call before hanging up.
2.
Perform such activities during the off-peak hours, such as early morning or
late evening.
To remove a Speed Dial number from memory (from extension 10):
You must use a PARTNER 12button phone at extension 10 to
remove a Speed Dial number
from memory.
1.
Press [ Feature ] [ 0 ] [ 0 ].
2.
Press [ Feature ], then press the Speed Dial number’s 2-digit code.
3.
Press [ Mic ]. To remove another number, return to step 2.
4.
When you are finished, press [ Feature ] [ 0 ] [ 0 ].
Customizing Your System 3-5
Auto Dialing
With Auto Dialing, anybody with a PARTNER 12-button phone can store up to
eight outside phone numbers on Auto Dial buttons. This allows the number to
be dialed with a single touch. Any user can store Auto Dial numbers on his or
her phone. Or, you can work at extension 10 to store Auto Dial numbers on
other phones.
Like Speed Dial numbers, Auto Dial numbers can include numeric sequences
and special functions.
To store an Auto Dial number on another extension (from extension 10):
To store an Auto Dial number at
an individual phone, see p. 4-4.
1.
Press [ Feature ] [ 0 ] [ 0 ].
2.
Press the left [ Intercom ] button twice.
3.
Press the right [ Intercom ] button.
4.
Dial the 2-digit extension on which the number will be stored.
Ext. 10 now functions as if it were the extension on which the number will be
stored.
You can also use this procedure
to store a new Auto Dial number
over another one already
assigned to a button.
To dial and Auto Dial number,
simply press the Auto Dial button.
5.
Press the button to which you want the Auto Dial number assigned. (Auto
Dial buttons are shown on p. 4-1.)
6.
Dial the outside number, maximum 20 digits. (To include the Pause, Stop,
Touch-Tone Enable, or Recall functions, see p. 3-7.) To store another
number on the same extension, return to step 5. To store a number on a
different extension, return to step 3.
7.
When you are finished, press [ Feature ] [ 0 ] [ 0 ].
IMPORTANT: When programming and/or testing emergency numbers (such
as 911 or other emergency services):
1.
Remain on the line and briefly explain to the dispatcher the reason for the
call before hanging up.
2.
Perform such activities during the off-peak hours, such as early morning or
late evening.
To remove an Auto Dial number from any extension (from extension 10):
You must use a PARTNER 12button phone at extension 10 to
remove an Auto Dial number from
another phone.
1.
Press [ Feature ] [ 0 ] [ 0 ].
2.
Press the left [ Intercom ] button twice.
3.
Press the right [ Intercom ] button.
4.
Dial the 2-digit number of the extension on which the number is stored.
Ext. 10 now functions as if it were the extension on which the number is stored.
5.
Press the button from which you want the Auto Dial number removed.
6.
Press [ Mic ].
To remove another number from the same extension, return to step 5. To remove
a number from another extension, return to step 3.
7.
3-6 Customizing Your System
When you are finished, press [ Feature ] [ 0 ] [ 0 ].
Special Dialing Functions
You can add these special functions to any Auto Dial or Speed Dial number:
■
Pause. A pause causes the dialing sequence to stop for 1.5 seconds. You
might need a pause when dialing into a different long distance service or
when dialing an international number. You can insert as many pauses as
needed. For example, if you want to dial your answering machine at home,
and then automatically dial its message retrieval code, you would enter your
auto dial number like this: 201 555 1234 [pause] [pause] [pause] 321.
To insert a pause, press [ Hold ] while storing an Auto Dial or Speed Dial
number.
■
If you use Recall, it must be the
first entry in the sequence.
Recall. If your PARTNER system is connected to a PBX or Centrex system,
the recall signal activates many features in the PBX or Centrex system. For
example, you could program a dialing sequence to turn on its Call Waiting
feature with a single touch. Such a sequence might look like this: [recall]
123.
To insert Recall, press [ Spkr ] while storing an Auto Dial or Speed Dial
number.
■
You can only insert a Stop from a
PARTNER 12-button phone.
Do not enter a Stop as the first
character in a sequence. This
would remove the Auto Dial or
Speed Dial number.
To insert a stop, press [ Mic ] while storing an Auto Dial or Speed Dial number.
■
Summary
To insert a . . .
Pause
Recall
Stop
Touch-Tone Enable
Press . . .
[ Hold ]
[ Spkr ]
[ Mic ]
[ Transfer ]
Stop. A stop inserted into a dialing sequence allows you to stop, wait for a
response, and then continue the sequence. For example, there are some
banking services that let you do business over the phone by dialing a
number, waiting for an answer, and then entering your account number. You
can create a dial sequence that first dials the bank’s number and then stops.
After the call is answered, press the Auto Dial button or redial the Speed Dial
code to continue the sequence to automatically dial your account number.
The sequence would look like this: 555 1234 [stop] 54327.
Touch-Tone Enable. If your system has rotary dialing, you can turn on
touch-tone dialing automatically in the dialing sequence. For example, if you
call your telephone banking service and need to enter your account number
from a touch-tone phone, you could build Touch-Tone Enable into the dialing
sequence. The sequence would look like this: 555 1234 [touch tone enable]
[pause] 54321. (Note that this sequence combines Touch-Tone Enable with
the Pause function described above.)
To insert Touch-Tone Enable, press [ Transfer ] while storing an Auto Dial or
Speed Dial number.
Remember, you can use Pause, Stop, Touch-Tone Enable, and Recall in any
Speed Dial or Auto Dial number. And, you can combine them any way you want
(except where otherwise noted).
Customizing Your System 3-7
Basic Call Handling
with PARTNER Phones
4
Contents
PARTNER Phone Controls
■
■
■
Lights
Ringing Patterns
Using the Speaker and Microphone
Hands-Free Answer on Intercom (HFAI)
4-1
4-2
4-2
4-3
4-3
Using the Auto Dial Buttons
4-4
Call Handling
Using the Speakerphone
A Word about Dial Tones
Making an Outside Call
Making an Intercom Call
Answering a Call
Putting a Call on Hold
Transferring a Call
Making a Conference Call
Joining a Call
4-5
4-5
4-5
4-6
4-6
4-7
4-7
4-8
4-9
4-10
Built-In Calling Features
4-11
■
■
■
■
■
■
■
■
■
4-i
PARTNER Phone Controls
Figure 4-1 shows the buttons and indicators on the PARTNER 12-button
telephone. (The PARTNER 6-button telephone is not shown. It is the same as
the PARTNER 12-button phone except that it has no Auto Dial buttons, Calling
Feature buttons, or built-in microphone.)
AT&T
MLS-12
Auto Dial Buttons
(12-button phone only)
Stores Auto Dial numbers for dialing with one-touch
(see p. 4-4).
Calling Feature Buttons
Line Buttons
(12-button phone only)
These four buttons, from left to right, are pressed to
use the following features: Privacy, Last Number
Redial, Recall, and Conference Drop. For descriptions
of what these features are, and how to use them, see
p. 4-11.
Press to make or answer outside calls. Green and red
lights next to each button shoW what is happening on
the line (see p. 4-2).
Spkr (Speaker) Button
Intercom Buttons
Press to dial without lifting handset. With the speaker
on, the green light appears and you can hear what is
being transmitted from the other end. When the party
answers, lift the handset to talk. (Users with 12-button
phones can press [ Mic ] to talk).
Press either button to make or answer an inside
(intercom) call to another extension.
Mic (Microphone) Button
Feature Button
(12-button phone only)
Press to talk without lifting the handset. With the
micrcphone on, the green light appears and the
person on the other end can hear you.
Press to change system settings, dial Speed Dial
numbers, and, on a PARTNER 6-button phone, use
Calling Features.
Conf (Conference) Button
Message Indicator
Press to add other parties to your call (see p. 4-9).
Flashes to show settings while programming.
Transfer Button
Volume Control Buttons
Press to transfer a call to another extension (see p. 4-8).
Press to decrease ( ∇ ) or increase ( ∆ ) the volume
of the ringer, speaker, and handset.
❑ To adjust ringer volume, while phone is idle and
handset is on the phone, press ∇ or ∆.
❑ To adjust speaker volume, press ∇ or ∆ while
listening through the speaker.
❑ To adjust handset volume, while listening on a call,
lift handset and press ∇ or ∆.
Hold Button
Press to put a call on hold for later pickup (see p. 4-7).
Figure 4-1 PARTNER 12-Button Telephone Buttons and Indicators
Basic Call Handling with PARTNER Phones 4-1
Lights
To the left of each line and intercom button is a green and a red light. These
lights flash in different ways to show what is happening on that line. The green
light shows activity at your extension; the red light shows activity at other extensions. The following examples use a broken line to illustrate the various light
patterns.
These light patterns apply only
for buttons that have lines
assigned to them. Lights for
unused buttons are always off.
Light patterns are different when
changing system settings.
■
Steady On
A steady on light means a busy line. When the green light is on, your telephone is busy on that line. When the red light is on, another extension is
busy on that line.
■
Off (off continuously)
An off light means the line is idle.
■
Flash
A flash pattern (long off, long on) means a call is ringing. When the green
light flashes, a call is ringing on that line at your extension. When the red
light flashes, it means that the line is ringing, but not at your extension.
■
Alternating Red/Green Flash
An alternating red and green flash (red on, green on, red on, green on)
appears on both extensions on a joined call. It also appears on an extension
connected in a conference call.
■
Wink
A wink pattern (long on, short off) shows a call on hold. When the green light
winks, a call is on hold at your extension. When the red light winks, a call is
on hold at another extension.
■
Flutter
A flutter pattern (short on, short off) shows a conference call on hold.
These light patterns are mentioned throughout this guide.
Ringing Patterns
You can tell what kind of call you are receiving by the way your telephone rings.
A transferred call will ring like an
intercom call (Ring-BEEP) until
the person transferring the call
hangs up, at which time the call
will ring like a transferred call
(Ring-BEEP-BEEP).
■
A single ring (Ring . . . Ring . . . Ring . . .) means you are receiving an outside call.
■
A ring and a beep (Ring-BEEP . . . Ring-BEEP . . . Ring-BEEP . . .) means
you are receiving an intercom (inside) call.
■
A ring and two beeps (Ring-BEEP-BEEP . . . Ring-BEEP-BEEP . . . RingBEEP-BEEP . . . ) means you are receiving a transferred call.
Standard single-line rotary and touch-tone phones ring differently. See
chapter 5.
4-2 Basic Call Handling with PARTNER Phones
Using the Speaker and Microphone
Both PARTNER telephones have a speaker, which you can turn on by pressing
[ Spkr ]. The PARTNER 12-button telephone also has a microphone, which you
can turn on by pressing [ Mic ]. When the green light next to the button is on, the
speaker or microphone is on.
With the PARTNER 12-button phone, you can make and answer calls without lifting the handset by turning both the speaker and the microphone on. When you
turn on the speaker, you will hear a dial tone. When the microphone is on, turning the speaker on and off is the same as lifting and replacing the handset.
On the PARTNER 6-button phone, you can turn on the speaker to get a dial
tone, dial the call, and hear the call ringing. When the other party answers, you
must lift the handset to talk since you do not have a microphone button.
You can switch from the handset to the speaker and microphone by pressing
[ Mic ] and then [ Spkr ] and hanging up the handset. To go from the speaker and
microphone to the handset, lift the handset.
Hands-Free Answer
on Intercom (HFAI)
This feature allows users with PARTNER 12-button phones to automatically
answer a voice-signaled intercom call. If you leave the microphone on all the
time, you can respond to a voice-signaled intercom call without lifting the
handset. The incoming voice-signaled intercom call will automatically turn on
your speaker. This is called Hands-Free Answer on Intercom. If the microphone is on and an outside call comes in, press [ Spkr ] to answer the call.
Basic Call Handling with PARTNER Phones 4-3
Using the Auto Dial Buttons
Anyone with a PARTNER 12-button telephone can use the Auto Dial buttons
(shown in figure 4-1) to personalize his or her phone. See p. 3-6 for instructions
on how to store an Auto Dial number while working from extension 10.
To store an Auto Dial number:
1. Press [ Feature ] [ 0 ] [ 0 ].
You can also use this procedure
to store a new Auto Dial number
over another one already
assigned to a button. Simply
enter the new number.
2. Press the button to which you want the Auto Dial number assigned.
3.
Dial the number, entering a maximum of 20 digits including special functions. (To insert special functions into the number, such as Pause, Stop,
Touch-Tone Enable, or Recall, see p. 3-7.) To store another Auto Dial
number, return to step 2.
4. When you are finished, press [ Feature ] [ 0 ] [ 0 ].
IMPORTANT: When storing and/or testing emergency numbers for Auto
Dialing (such as 911 or other emergency numbers):
1.
Remain on the line and briefly explain to the dispatcher the reason for the
call before hanging up.
2.
Perform such activities during the off-peak hours, such as early morning or
late evening.
To remove an Auto Dial number from memory (PARTNER 12-button phone
only):
1.
Press [ Feature ] [ 0 ] [ 0 ].
2.
Press the button from which you want a number removed.
3.
Press [ Mic ]. To remove another number, return to step 2.
4.
When you are finished, press [ Feature ] [ 0 ] [ 0 ].
To dial an Auto Dial number:
You can dial an Auto Dial number
while on an outside call. For
example, you can do this to dial
an account number for an
automatic banking service. However, you cannot dial an Auto Dial
number while on an intercom call.
1.
Press the Auto Dial button on which the number is stored.
A line is automatically selected, the speaker comes on, and the Auto Dial
number dials automatically. If you do not care to use the speakerphone,
lift the handset.
If you want to call on a specific line, press the line button before pressing the
Auto Dial button.
4-4 Basic Call Handling with PARTNER Phones
Call Handling
In this section you will learn how to handle calls using PARTNER phones, and
how to use the system’s built-in calling features. The information given here is a
more detailed version of the information on the Quick Reference. We recommend that you read this chapter first, and then use the Quick Reference as a
reference.
For instructions on using standard single-line touch-tone, rotary, or feature
phones, see chapter 5.
Using the
Speakerphone
The procedures in this section instruct you to use the handset to make and
answer calls. However, if you prefer to dial and talk on calls without lifting the
handset, you can use the speaker and the microphone instead. If you have a
PARTNER 12-button telephone, leave the microphone on all the time. When you
want to make or answer a call (or when the instructions tell you to lift the
handset), simply use the speaker. If you receive a voice-signaled intercom call
while your microphone is on, you will hear the caller’s voice and be able to
answer without lifting the handset or turning the speaker on. For more information, see p. 4-3.
A Word about
Dial Tones
You hear two different dial tones when making calls:
■
An outside line dial tone comes from your local phone company. When
you hear an outside line dial tone, you are connected to an outside line.
■
An intercom dial tone comes from the PARTNER system. When you hear
an intercom dial tone, it means that you are connected with an inside line,
which is used to make inside, or intercom, calls.
It is important that you hear the difference between the two types of dial tones.
The best way to do this is to listen to each one and compare the two. To hear
an outside line dial tone, lift the handset, and press a line button. To hear an
intercom dial tone, press either [ Intercom ] button.
Basic Call Handling with PARTNER Phones 4-5
Making an Outside Call
To make an outside call:
1.
Press any idle line button. (An idle line button is one that is not lit.)
The light next to the line button is steady green.
If you lift the handset before
pressing an outside line button,
you will be automatically connected to the first idle line. The
sequence of idle lines to which
you are connected is determined
by the "Automatic Line Selection"
feature. See p. 3-3.
2.
Lift the handset.
3.
Dial the number.
To dial a Speed Dial number:
1. Press [ Feature ] plus the 2-digit speed dial code (20 to 29).
The number dials automatically.
2. Lift the handset.
To dial a call on a specific line, press the line button first.
To store a Speed Dial number (which must be done at extension 10), see p. 3-5.
To dial an Auto Dial number:
1. Press the Auto Dial button on which the number is stored.
A line is automatically selected, the speaker comes on, and the Auto Dial number
dials automatically. If you do not care to use the speakerphone, lift the handset.
If you want to call on a specific line, press the line button before pressing the
Auto Dial button.
To store an Auto Dial number on a button, see p. 4-4.
Making an Intercom Call
An inside call, or intercom call, is a call to another extension in the PARTNER
system. When you make an intercom call, there are two ways that you can signal the extension you are calling: by ringing or by voice. A ringing intercom call
causes the called telephone to ring. A voice-signaled intercom call causes the
called extension to beep. After it beeps, the caller can speak, and the caller’s
voice will be heard on the called extension’s speaker.
To make a ringing intercom call:
1.
Press either [ Intercom ] button.
The light next to the [ Intercom ] button is green steady.
2.
Lift the handset.
You hear the intercom dial tone.
3.
Dial the 2-digit extension number.
4-6 Basic Call Handling with PARTNER Phones
To make a voice-signaled intercom call (to another PARTNER phone only):
1 . Press either [ Intercom ] button.
2 . Lift the handset.
The green light appears and you hear the intercom dial tone.
If you have a PARTNER 12button phone, and you leave the
microphone on all the time, you
can answer a voice-signaled
intercom call without lifting the
handset. Be a ware that after
your phone beeps, the caller can
hear through your phone’s microphone.
3 . Press [ ✼ ] and the 2-digit extension number. After you hear a short beep,
speak into the handset.
Your voice is heard on the other extension’s speaker. If the extension you are trying to call is busy, or if it is a standard phone, the phone will simply ring.
To answer a voice-signaled intercom call:
1.
Lift the handset (or press [ Mic ] if you have a PARTNER 12-button phone).
Answering a Call
To answer a call:
1.
2.
If a call comes in on a line that
has been set up for “no ring,” the
call will appear as a flashing red
light, but you will not hear it ring.
To answer the call, press the line
button and lift the handset.
Press line button next to the flashing green light.
Lift the handset.
You are connected to the incoming call. If more than one line is ringing, simply lift
the handset and you will be connected to the line that has been ringing longest.
To answer a call ringing on a specific line (more than one line ringing):
1.
2.
Press the line button for the line you want to answer.
Lift the handset.
You are connected to the incoming call.
Putting a Call on Hold
A user is free to make and
receive other calls while a call is
on hold.
You can hold both outside calls and intercom calls. However, an intercom call
on hold can only be picked up at the extension where it was put on hold.
To put an outside or intercom call on hold:
1.
Press [ Hold ].
The light next to the line button winks green. Other extensions see a winking red
light on held outside calls.
To retrieve a call from hold:
Only one party at a time can put
an intercom call on hold. If both
parties try to put the call on hold,
the call will be disconnected.
1.
Press the line button on which the call is held.
The light next to the line button changes from winking to steady green.
2.
Lift the handset.
Basic Call Handling with PARTNER Phones 4-7
Transferring a Call
To transfer a call means to pass the call from one phone to another. You can
only transfer outside calls; you cannot transfer intercom calls. There are three
ways to transfer a call:
A transferred call will ring like an
intercom call (Ring-BEEP) until
the person transferring the call
hangs up, at which time the call
will ring like a transferred call
(Ring-BEEP-BEEP).
■
Announce the call when it is picked up.
■
Announce the call through the speaker.
■
Transfer the call with no announcement.
To transfer a call with an announcement:
1.
While active on a call, press [ Transfer ].
You hear the intercom dial tone. The call is put on hold and its associated light
winks green.
2.
Dial the 2-digit number of the extension to which you want the call
transferred.
3.
When someone answers, announce the call. If the call is accepted, hang
up. If no one answers or the call is refused, press the held line button next
to the winking light and you are reconnected with the caller.
To transfer a call with announcement over the speaker:
You can only announce a call
through the speaker of a
PARTNER phone. If it is busy, or
if it is a standard phone, it will
ring instead.
1.
While active on a call, press [ Transfer ].
You hear the intercom dial tone. The call is put on hold and its associated light
winks green.
2.
Dial [ ✼ ] plus the 2-digit number of the extension to which you want the call
transferred.
3.
Announce the call.
The other party’s speaker is automatically turned on, and your voice is heard on it.
The other party can pick up the call by pressing [ Mic ] or lifting the handset.
4.
If you hang up and the party does not pick up the call, press the held line
button next to the winking light and you are reconnected with the caller.
To transfer a call with no announcement:
Another way to transfer an outside call is to put it on hold, and
then have another user pick the
call up at another extension by
pressing the line button (they see
it as winking red) of the held call.
1. While active on a call, press [ Transfer ].
You hear the intercom dial tone. The call is put on hold.
2. Dial the 2-digit number of the extension to which you want the call
transferred.
3. Hang up.
If no one answers, you can retrieve the call by pressing the held line button next
to the winking light.
4-8 Basic Call Handling with PARTNER Phones
Making a Conference Call
A conference call connects you with two other parties—outside or inside—in a
single call.
During the conference call, any inside party can exit the call at any time by
hanging up. However, if an outside party hangs up during a conference call,
the callers that remain on the conference will hear a dial tone. A PARTNER system feature called Conference Drop removes the last added party from a
conference call. Therefore, when setting up a conference call, plan carefully. If
you have two outside parties on a conference call, and you think that one of
those parties may exit the call before the other, add that party last so that you
can remove the party using Conference Drop while continuing the call with the
other party.
Anyone can put his or her end of the call on hold during the conference. The
other parties can continue to talk while the call originator is on hold. When the
conference originator hangs up, the conference is disconnected.
You should not add a busy or
ringing outside call to a conference; if you do, all callers will
hear the busy or ringing signal. If
you hear a busy signal or the
party does not answer, reconnect
with the held party by pressing
the line button.
To set up a conference call:
1.
Set up the call to the first party. (You can call the party, pick up the call
from hold, or answer an incoming call.)
You are connected with the first party. The light is green steady.
2.
Press [ Conf ].
The first party is now on hold. The line button is green wink.
3.
Set up the call to the second party.
You are connected with the second party Their line button is green steady.
If you are adding an intercom
extension to a call, you must wait
until the party answers before
you press [ Cont ] to add the party.
4.
Press [ Conf ] again.
You can now speak with the first and second parties. The line buttons for both parties are
alternate green/red flash.
To drop the last added party from a conference call:
1.
On a PARTNER 12-button phone, press [ Drop ]. (See p. 4-11.) On a
PARTNER 6-button phone, press [ Feature ] [ 0 ] [ 6 ].
The last added party is dropped.
Notes
■
You can use Speed Dialing or Auto Dialing to add calls to the conference.
■
You cannot transfer a conference call.
■
You cannot join a conference call. That is, the conference initiator must add
each party to the conference.
Basic Call Handling with PARTNER Phones 4-9
Joining a Call
You can connect yourself to an outside call being conducted at another extension. This is called joining. For example, if John is on an outside call and wants
you to participate in that call, you can join in simply by pressing the button of the
line John is on. You cannot join an intercom call.
To join a call:
A steady red light at a line button indicates a call in progress . . .
1.
Press the line button.
2.
Lift the handset.
The red and green lights alternately flash. You are now connected to that call.
Notes
■
You can tell that someone has joined your call when the steady green light
next to the line button changes to an alternately flashing red and green light.
■
To prevent other people from joining a call at your extension, use the Privacy
feature. (See p. 4-11.)
■
Do not confuse joining with conferencing. In joining, you add yourself to a
call in progress in the same way you would on a home telephone by picking
up an extension. In conferencing, the call originator calls you in the process
of setting up the call.
■
You cannot put a joined call on hold.
■
Up to two extensions can join a call. Therefore, a maximum of three extensions can participate on a single call.
4-10 Basic Call Handling with PARTNER Phones
Built-In Calling Features
Four built-in calling features help you make and handle calls. On a PARTNER
12-button phone, use each feature by pressing its calling feature button, as
shown in figure 4-2. On a PARTNER 6-button telephone, use the feature by
pressing [ Feature ] and a 2-digit dial code, also shown on the figure.
PRIVACY.
Press this button to prevent other
extensions from joining a call on
your phone. Press again to turn
Privacy off. When green light is on,
Privacy is on. (Not available on
PARTNER 6-button phones.)
LAST NUMBER REDIAL.
Press this button to redial the
last number dialed (maximum 20
digits). Useful for redialing a busy
number. (On a PARTNER 6-button
phone, lift handset and press
[ Feature ] [ 0 ] [ 5 ].)
AT&T
MLS-12
RECALL.
Press this button to send a
timed switchhook flash over
the line. When you are using the
handset, pressing Recall gives you
a dial tone without having to
press the switchhook. Also press
Recall to use PBX/Centrex features
that require a recall flash in order
to work. Pressing Recall when on
an intercom call will disconnect
the call. (On a PARTNER 6-bulton
phone, press [ Feature ] [ 0 ] [ 3 ].)
CONFERENCE DROP.
Press this button to drop the last
added party from a conference call
without disconnecting the other
party. (On a PARTNER 6-button
phone, press [ Feature ] [ 0 ] [ 6 ].)
Figure 4-2 Built-In Calling Features
Basic Call Handling with PARTNER Phones 4-11
Using Standard Telephones
5
Contents
Overview
Setting Up Extensions for Standard Phones
Using the Switchhook
Using Feature Phones
Call Handling
■
■
■
■
■
■
■
■
■
Making an Outside Call
Making an Intercom Call
Answering a Call
Ringing Patterns
Putting a Call on Hold
Transferring a Call
Making a Conference Call
Speed Dialing
Using Calling Features
Using a Combination Extension
5-1
5-1
5-1
5-1
5-2
5-2
5-2
5-2
5-2
5-3
5-3
5-4
5-5
5-5
5-6
5-i
Overview
The call handling procedures in
this chapter are meant to be
photocopied and given to those
users with standard phones.
Single-line cordless phones, and
fax machines and answering
machines with built-in phones,
function the same way standard
phones do as described in this
chapter.
You can connect standard touch-tone or rotary dial phones directly to the
system without expensive adapters or connecters. Standard phones can do
many of the things that the PARTNER phones can do, but because standard
phones have no line buttons, feature buttons, or calling feature buttons, basic
call handling is sometimes different.
■
You cannot make or answer a call on a specific line. You can only make
calls on automatically selected lines.
■
You cannot use the PARTNER system’s Privacy feature, nor can you join a
call at another extension. However, another call can add you to a
conference call.
■
You cannot pick up a call on hold at another extension. However, you can
receive a transferred call.
■
You cannot use a standard phone to change system settings.
Setting Up Extensions
for Standard Phones
You must set the Automatic Line Selection to “Intercom first” for all standard
phones, regardless of whether the standard phone is at an extension by itself or
shares an extension with a PARTNER phone (see p. 3-3). When you lift the
handset on a standard phone, you are automatically connected to an intercom
line. To get an outside line, dial [ 9 ].
Using the Switchhook
Some of the procedures here direct you to “rapidly press and release the
switchhook.” Pressing the switchhook down for 1/4 to 1 second sends a signal
over the line called a switchhook flash. However, do not press the switchhook
too quickly. If you press the switchhook and nothing happens, try again,
pressing a little longer.
Some feature phones have a
button labeled “Recall” or “Flash”
that you can press instead of
pressing the switchhook.
Using Feature Phones
A feature phone is a standard telephone with more buttons than a 12-key dial
pad (for example, auto dial buttons, last number redial buttons, hold buttons,
and built-in speakerphones). Most features on these phones will work with the
PARTNER system. You can use the system’s calling features from a feature
phone, and program them onto a feature phone button. However, there are
some limitations to what these phones can do.
The capabilities of a feature phone are in the phone itself. For example, if you
store a number on a feature phone’s auto dial button, that number is stored in
the feature phone. (When you program a button on a PARTNER phone, the
number is actually stored in the 206 module.) Similarly, when you press a [ Hold ]
button on a feature phone, the call is held at the phone itself. Therefore, a
feature phone does not release a held call.
To store an outside number on a feature phone’s auto dial button, add a 9
[pause] [pause] before each outside number. (The 9 gets an outside line, and
the [pause] accounts for the few seconds in which the outside line connects.)
Note that the feature phone’s redial button will not work for an outside call. To
redial the last number, use the PARTNER system’s Last Number Redial feature
by pressing [ # ] [ 0 ] [ 5 ].
Using Standard Telephones 5-1
Call Handling
Making an Outside Call
To make an outside call:
1.
Lift the handset.
You hear the intercom dial tone.
2.
Dial [ 9 ] to get an outside line.
You hear the outside line dial tone.
3.
Dial the number.
Making an Intercom Call
To make a ringing intercom call:
1.
Lift the handset.
You hear the intercom dial tone.
Dial the 2-digit extension number.
2.
To make a voice-signaled intercom call:
You can only voice-signal a
PARTNER phone. A standard
phone will ring.
1.
Lift the handset.
You hear an intercom dial tone.
You cannot make a voicesignaled call from a rotary phone.
2.
Dial [ ✼ ] plus the 2-digit extension number.
3.
When you hear a “beep,” speak into the handset.
Your voice is heard on the other extension’s speaker. If the extension you are
calling is a busy PARTNER phone, it will ring instead, and you will not hear a
beep. If it is a busy standard phone, you will hear a busy signal.
Answering a Call
To answer a call:
When the telephone is ringing . . .
1.
Lift the handset.
You are connected to the incoming call.
Ringing Patterns
5-2 Using Standard Telephones
You can tell what kind of call you are receiving by the way your standard telephone rings.
■
A single ring pattern (Ring . . . Ring . . . Ring . . .) means you are receiving
an outside call.
■
Two rings (Ring-Ring . . . Ring-Ring . . . Ring-Ring . . .) means you are
receiving an intercom call.
■
Three rings (Ring-Ring-Ring . . . Ring-Ring-Ring . . . Ring-Ring-Ring . . .)
means you are receiving a transferred call or that a call left on hold is ringing
back.
Putting a Call on Hold
To put a call on hold:
While active on the call . . .
1.
Rapidly press and release the switchhook.
You hear the intercom dial tone. The call is on hold. Do not hang up the
handset while the call is on hold. If you do hang up the handset, the phone will
ring. Answering the ring will reconnect you with the held call.
To retrieve a call from hold:
1.
Hang up.
The call "rings back."
2.
Lift the handset.
You are reconnected with the held call.
Transferring a Call
To transfer a call:
A transferred call will ring like an
intercom call (Ring-Ring) until the
person transferring the call hangs
up, at which time the call rings
like a transferred call (Ring-RingRing).
1.
While active on the call, press the switchook down once rapidly.
You hear the intercom dial tone. The call is put on hold.
2. Dial the 2-digit number of the extension to which you want the call
transferred.
3.
When someone answers, announce the call, If the call is accepted, hang
up. If no one answers, press the switchook down once rapidly and you are
reconnected with the caller. If the call is refused, wait for the person who
refused the transfer to hang up. Then, hang up, and the call will ring back.
(If the person who refused the transfer does not hang up, press the
switchook twice and you will be reconnected with the call.)
Using Standard Telephones 5-3
Making a Conference Call
A conference call connects you with two other parties—outside or inside—in a
single call. You set up a conference call by adding a second party to an existing call.
To add a second party to an existing call:
You are connected with the first party . . .
1.
Press the switchhook down once rapidly.
The first party is put on hold. You hear the intercom dial tone.
2.
To add an outside party, dial [ 9 ] plus the outside number. If the number is
busy or does not answer, hang up and the first party will ring back.
To add an inside party, dial the 2-digit extension number. If the extension
is busy or does not answer, press the switchhook down once rapidly and
you will be reconnected with the first party.
3.
When the second party answers, press the switchhook down once rapidly.
You are now connected with both parties.
During the conference call, any inside party can exit the call at any time simply
by hanging up. However, if an outside party hangs up during a conference call,
the callers that stay on the conference may hear a dial tone. A PARTNER system feature called Conference Drop removes the last added party from a
conference call. When the conference originator hangs up, the conference is
disconnected.
To drop the second added party from a conference call:
1. Press the switchhook down once rapidly.
The last added party is dropped.
Notes
5-4 Using Standard Telephones
■
You cannot use Speed Dialing to set up the second call on the conference.
■
If you set up a conference with a standard phone, you cannot put your end
of the conference on hold.
■
You cannot transfer a conference call.
■
You cannot join a conference call.
Speed Dialing
To dial a Speed Dial number (from a touch-tone phone only):
1. Lift the handset.
You hear the intercom dial tone.
2. Press [ # ] plus the 2-digit Speed Dial code (20 to 29).
The system automatically selects an outside line and dials the Speed Dial
number.
Using Calling Features
You can use two calling features with a standard touch-tone telephone by pressing [ # ] plus a 2-digit code. (The [ # ] replaces the [ Feature ] button on a PARTNER
phone.) Table 5-1 shows the calling features you can use.
Table 5-1 Using Calling Features with Standard Phones
Feature
How to Use It
Last Number Redial
Recall
Press [ # ] [ 0 ] [ 5 ]
Press [ # ] [ 0 ] [ 3 ]
To use a calling feature on a standard telephone:
You cannot use calling features
from a rotary telephone.
If you are not already on a call . . .
1.
Lift the handset.
You hear the intercom dial tone.
2.
Dial [ # ] plus the 2-digit dial code.
If you are on an outside call . . .
1.
Rapidly press and release the switchhook.
You hear an intercom dial tone and the call is put on hold.
2.
Press [ # ] plus the 2-digit dial code.
The system automatically returns you to the outside line you were on and then
activates the feature.
For a complete description of what calling features do, and when to use them,
see p. 4-11.
Using Standard Telephones 5-5
Using a Combination Extension
A combination extension is a PARTNER telephone and a standard telephone (or
other standard device) that share a single extension. For complete instructions
on how to install a combination extension, see p. 2-13.
The following are examples of useful combination extensions:
■
PARTNER phone plus standard telephone, for power failure backup (extensions 10 and 16).
■
PARTNER phone plus answering machine
■
PARTNER phone plus fax machine
Using the telephones in a combination extension is fairly simple. The main thing
to understand is that the two telephones share a single PARTNER extension in
the same way several home telephones share a single number. For example:
■
Both phones share the same extension number.
■
Both phones share the same "voicepath;" that is , when either phone is busy,
the extension is busy.
■
The lights on the PARTNER phone show what the standard telephone is
doing as well as what the PARTNER phone is doing. For a description of
light patterns on PARTNER phones, see p. 4-2.
■
An incoming call rings at both phones.
In the combination extension, a PARTNER telephone works like it always does
and a standard telephone works like it always does when connected to the
PARTNER system. Only one phone can be used at a time, unless you want to
join the two on a single call, the same way you can—on your home phone—
have two people on the same call on different telephones.
There are, however, the following differences from normal operation:
5-6 Using Standard Telephones
■
You can handle a call on the standard telephone by pressing buttons on the
PARTNER telephone. For example, you can use the PARTNER phone to
select a specific outside line, and conduct the call on the standard phone.
Or, if someone is on a call using the standard telephone, someone else can
put that call on hold by pressing [ Hold ] on the PARTNER phone. To do this, it
is not necessary to lift the handset of the PARTNER phone.
■
You can also activate calling features from the PARTNER telephone while the
standard phone is on a call. Simply press [ Feature ] plus the 2-digit dial code.
■
A voice-signaled call will not signal at a standard phone.
■
Held calls cannot be retrieved from a standard phone in a combination
extension.
■
Held calls at a standard phone will not ring back in a combination extension.
■
Dialing restrictions cannot be guaranteed on a standard phone. (See footnote on p. 3-2.)
Using Optional Equipment
6
Contents
Fax Machines
■
■
■
■
■
■
Fax Machine with Its Own Fax Line
Fax Line Saver
Fax and Telephone Combination
Backup Fax Machine
Transferring a Call to the Fax Machine
Using the Fax Machine’s “Notify” Feature
Answering Machines
■
■
■
Retrieving Messages From the Answering Machine
Single Answering Machine
Personal Answering Machine
Multiple Answering Machines
6-1
6-2
6-3
6-4
6-5
6-6
6-6
6-7
6-7
6-8
6-9
6-10
Modems
6-11
Credit Card Scanners
6-12
6-i
Fax Machines
To install a fax machine, see
p. 2-12.
The benefit of connecting a fax machine to your PARTNER system
is that you can set up the fax machines in different ways to suit your needs. By
using the lines connected to your system, you do not have to pay for an
additional fax line. Following are different ways you can set up fax machines
with the PARTNER system.
■
Fax machine with its own line. Good for heavy fax traffic. This setup uses
a published fax number.
■
Fax line saver. Good for light fax traffic, without a published fax number.
■
Fax and phone combination. A fax machine and phone together saves an
extension. Good for light fax traffic.
■
Backup fax machine. If your fax traffic is very important, you can connect
two machines so that one machine covers the other when it is busy or out of
paper.
Other ways to use a fax machine, provided in this section, are:
■
Transferring a call to the fax machine
■
Using an AT&T fax machine’s “Notify” feature
Using Optional Equipment
6-1
Fax Machine with Its Own Fax Line
In this setup, which is good for heavy fax traffic, line B is the fax line, the number
of which is published as the fax number (figure 6-1). (This fax line can also be
used by other phones when all other lines are busy.) The fax machine is connected to its own extension (extension X).
line A
fax line B
206
MODULES
ext
X
ext
Y
ext
Z
FAX
Figure 6-1 Fax Machine with Its Own Line
To set up:
1. Set the Line Ringing for line B on extension X to “ring.”
2.
Set Line Ringing for all other lines on extension X to “no ring.”
3.
Set the Line Ringing for line B on all other extensions to “no ring.”
4.
Set the Automatic Line Selection for extension X so that line B is the first
line in the selection sequence. (When the fax machine makes a call, it
automatically connects to the fax line.)
5.
Set the Automatic Line Select for all other extensions so that line B is the
last line in the select sequence. That way, the fax line is used for outgoing
calls only when all other lines are busy.
See instructions for Line Ringing on p. 3-4 and Automatic Line Selection on
p. 3-3.
To use: All fax calls that come in on the fax line are automatically answered by
the fax machine. When you send a fax, the fax line is automatically selected
when you lift the handset on the fax machine. If a fax call comes in on a line
other than the fax line, you can transfer the call to the fax extension (see in this
section, “Transferring a Call to the Fax Machine,” p. 6-6).
6-2 Using Optional Equipment
Fax Line Saver
If you don’t use your fax machine enough to justify paying for its own outside
line, you can put the fax on its own extension if you don’t mind manually
transferring calls to it (figure 6-2).
lines
A
B
C
D
206
MODULES
ext
X
ext
Y
ext
Z
FAX
Figure 6-2 Fax Machine Line Saver
To set up:
1. Set the Line Ringing for all the lines on extension X to “no ring.”
2. Set the Automatic Line Selection for extension X so that the outside lines
are first; e.g., line A, line B, line C, line D. (When the fax machine makes a
call, it automatically connects to an available line.)
See instructions for Line Ringing on p. 3-4 and Automatic Line Selection on
p. 3-3.
To use: The person at extension Y or Z answers a call and hears a fax machine
signaling on the other end. Realizing that a fax call is coming in, this person
transfers the call to extension X—the fax machine extension. If the person at
extension Y or Z answers a call from someone who wants to send a fax, he or
she should transfer the call to the fax machine extension. When the fax machine
answers, it sends the fax tone, at which point the caller should press his or her
fax machine’s [ Start ] button. To send a fax with this setup, simply lift the handset
on the fax machine—an outside line will be automatically selected.
Using Optional Equipment
6-3
Fax and Telephone Combination
If you want to connect a fax machine but cannot spare an extra extension, or if
your fax machine does not have a built-in telephone, you can connect a telephone and a fax machine to a single extension via an AT&T 267F2 bridging
adapter (figure 6-3). Two 267F2 bridging adapters are included with each 206
module.
lines
A
B
C
D
206
MODULES
ext
X
267F2
bridging
adapter
FAX
Figure 6-3 Fax and Telephone Combination
To set up:
1. Set the Line Ringing for all the lines on extension X to “ring.”
2. Set the Automatic Line Selection for extension X so that the outside lines
are first; e.g., line A, line B, line C, line D.
3. Adjust the fax machine to answer on the third or fourth ring.
See instructions for Line Ringing on p. 3-4 and Automatic Line Selection on
p. 3-3.
To use: When anyone in the system hears a fax call coming in, they can
transfer the call to extension X, the fax machine extension. (See in this section,
“Transferring a Call to the Fax Machine.”). To send a fax, simply lift the handset
on the fax machine. Or, if your fax machine does not have a built-in telephone,
use the phone to dial the call. An outside line will be automatically selected.
6-4 Using Optional Equipment
Backup Fax Machine
If your business absolutely depends on receiving fax messages—if reliability is
essential—you can set up two fax machines so that one serves as a backup for
the other. In the example shown in figure 6-4, fax machine 1 is set up as the primary machine; fax machine 2 is the backup. If fax machine 1 runs out of paper
or otherwise malfunctions, fax machine 2 will answer the call after two or more
rings. This setup uses a dedicated fax line. Note that to use this setup, you
must be able to adjust one of your fax machines to answer on a later ring.
fax line A
206
MODULES
ext
X
ext
Y
FAX 1
primary
FAX 2
backup
Figure 6-4 Backup Fax Machine
To set up:
1. Set the Line Ringing for line A on extensions X and Y to “ring.”
2. Set the Line Ringing for all other lines on extensions X and Y to “no ring.”
3. Set the Line Ringing for line A on all other extensions to “no ring.”
4. Set the Automatic Line Selection for extensions X and Y to any sequence
of outside lines, with line A last.
5. Adjust fax machine 1 to answer on the first ring. Adjust fax machine 2 to
answer after two or more rings.
See instructions for Line Ringing on p. 3-4 and Automatic line Selection on
p. 3-3.
To use: Use the primary fax machine as described under "Fax Machine with Its
Own Fax Line." If a call comes in when the primary machine is busy, the
backup machine will take the call. If the primary machine is busy, you can send
a fax on the backup machine. An outside line will be automatically selected
when you make a call from the backup machine.
Using Optional Equipment
6-5
Transferring a Call to the Fax Machine
There are two situations in which you would want to transfer a call to your fax
machine:
■
You answer an outside call and hear a fax machine signaling. (A fax signal
is a single beep sequence— BEEP . . . BEEP . . . BEEP). If you hear this, you
should transfer the call immediately to the fax machine extension.
■
You are on a call and the person to whom you are speaking has a fax
machine connected to his or her phone and wants to fax you something.
You can receive the fax by transferring the call to the fax extension. Tell the
other party to wait until the fax tone sounds before pressing the fax
machine’s [ Start ] button.
To transfer the call to the fax extension:
■
Press [ Transfer ] plus the fax’s extension number. When the fax machine
answers, hang up.
Using the Fax Machine’s “Notify” Feature
Certain AT&T fax machines, like the AT&T 9025FX and 9035FX, have a feature
called Notify. After these machines receive a fax call, they automatically dial a
number and play a recorded message, such as, "You have just received a fax."
If you need to know exactly when a fax comes in, or if your fax machine is
located in an isolated part of your building, you can set up the fax machine to
make a ringing or voice-signaled intercom call to another extension. (Program
the fax machine to dial [ ✼ ] plus the extension number for a voice-signaled call.)
Set up the fax machine extension’s Automatic Line Selection for “Intercom first,”
followed by whatever outside lines you want to assign to it. If the machine has
an auto dial feature, program a [ 9 ] [ pause ] [ pause ] before each auto dial number.
When manually making a call, dial [ 9 ] to get an outside line. For instructions on
how to set the Automatic Line Selection, see p. 3-3.
6-6 Using Optional Equipment
Answering Machines
To install an answering machine,
see p. 2-12.
You can use an answering machine to answer calls at night when no one is
around, or during business hours when no one can get to the phone. The following are ways you can connect answering machines to your system:
■
Single answering machine. This basic setup can cover all the lines in the
system.
■
Personal answering machine. An answering machine can share an extension with a phone (via a 267F2 bridging adapter) to answer all calls to the
extension.
■
Multiple answering machines. If you get too many calls for one machine to
cover, you can connect two or more machines to cover all calls.
The text that follows provides instructions for setting up each of these examples.
Retrieving Messages
From the Answering
Machine
There are two ways to retrieve messages from the answering machine:
■
Go to the machine and manually play back messages.
■
From outside the system, call in on any line that the machine covers. When
the machine answers, dial its message retrieval code. If someone else
answers, ask to be transferred to the answering machine’s extension.
Using Optional Equipment
6-7
Single Answering Machine
The single answering machine setup (figure 6-5) serves the entire system. It
is connected to its own extension and covers all the lines in the system, one at a
time.
lines
206
MODULES
ext
X
ANS
MACH
Figure 6-5 Single Answering Machine
To set up:
Do not adjust the answering
machine to answer a call before
anyone else on the system can
get to the call.
6-8 Using Optional Equipment
1. Set the Line Ringing for all lines on extension X to “ring.” (See p. 3-4 for
instructions.)
2.
Adjust the answering machine to answer according to your needs. For
example, after four rings in the daytime, or after one ring at night.
Personal Answering Machine
A personal answering machine (figure 6-6) is used to answer all the calls that
ring on the lines at a certain extension. It is useful for the following situations:
■
When the extension receives a lot of intercom calls
■
When outside calls come through a receptionist and are transferred to the
extension
lines
206
MODULES
ext
X
267F2
bridging
adapter
ANS
MACH
Figure 6-6 Personal Answering Machine
To set up:
1. Adjust the answering machine to answer on the third or fourth ring so that
it does not answer calls too quickly.
Using Optional Equipment
6-9
Multiple Answering Machines
If a single answering machine cannot handle all your calls, you can set up two
or more machines to answer (figure 6-7). A setup such as this might be used by
a movie theater to announce show times to people calling in for information.
lines
A
B
C
206
MODULES
ext
X
ext
Y
ANS
MACH
1
ANS
MACH
2
Figure 6-7 Mulitple Answering Machines
To set up:
6-10 Using Optional Equipment
1.
For extensions X and Y, set Line Ringing to “ring” for all lines (see instructions on p. 3-4).
2.
Adjust answering machine 1 to answer on the second ring.
3.
Adjust answering machine 2 to answer on the fourth ring. Do not set the
machines to answer on the same ring.
Modems
To install a modem, see p. 2-12.
You can connect a modem directly to an extension jack without an adapter. A
modem and a terminal allow you to dial out and connect to computer bulletin
boards and other data services. The setup is shown in figure 6-8. Note that the
267F2 bridging adapter and telephone are optional, and can be used if you
want the terminal to share an extension with a phone.
lines
206
MODULES
ext
X
267F2
bridging
adapter
(optional)
telephone
(optional)
modem
PC
or
termial
Figure 6-8 Standalone Modem
To set up:
1.
Set the Automatic Line Selection for extension X for “outside lines first.”
(See instructions on p. 3-3.)
To use: Follow the modem manufacturer’s instructions.
Using Optional Equipment 6-11
Credit Card Scanners
To install a credit card scanner,
see p. 2-12.
Many retail businesses and restaurants use credit card scanners (figure 6-9) to
get instant approval for credit card purchases. The PARTNER system allows
your credit card scanners to share the lines in your system.
lines
CONTROL
UNIT
ext
X
267F2
bridging
adapter
Credit
Card
Scanner
telephone
(optional)
Figure 6-9 Credit Card Scanner
To set up:
1. Set the Line Ringing for all lines on extension X to “no ring.” (See instructions on p. 3-4.)
2. Set the Automatic Line Selection for extension X for “outside lines first.”
(See instructions on p. 3-3.)
To use: When you make a call on the credit card scanner, an outside line is
automatically selected. You can optionally put a telephone in a combination
extension with the credit card scanner. This would allow you to use Speed Dialing or Auto Dialing.
6-12 Using Optional Equipment
Troubleshooting
7
Contents
When You Have a Problem
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
All Phones Dead: No Dial Tone or Lights
PARTNER Phone Does Not Work
Trouble Making Outside Calls
Phone Does Not Ring
Calls are Answered Automatically
Using the Recall Feature Has No Effect
Using the Recall Feature Disconnects Call
Calls on Hold Are Disconnected
Call on Hold Hangs Up, but Line Does Not Disconnect
Standard Phone Rings After Intercom Call With No One at Other End
Combination Extension Problem: Phone or Device Does Not Ring
Properly
PARTNER Phone Does Not Work When Standard Phone Lifts Handset
Combination Extension Problem: PARTNER Phone Lights Show Line
Is Busy
Other Problems With System
System Dead Due to Power Failure
7-1
7-1
7-2
7-3
7-4
7-4
7-5
7-5
7-6
7-6
7-7
7-7
7-7
7-8
7-8
7-8
7-i
When You Have a Problem
If you should have a problem with your system, there is a good chance you can
solve it by following the appropriate procedure in this section.
If you cannot solve the problem by following the procedures in this section, call:
The helpline is open 24 hours a
day.
National Service Assistance Center Helpline
1 800 628-2888
If you call, the representatives there can better help you if you have the following
information ready:
■
The kind of system you have (PARTNER)
■
The number of lines and extensions in your system
■
The type or model number of the problem phone, if applicable (PARTNER
phone model numbers are located on the upper right-hand corner of the
phone—MLS-12 or MLS-6).
If you followed a troubleshooting procedure and need more help, tell the
representative what you did.
All Phones Dead: No Dial Tone or Lights
Possible Cause
Do This
If...
Then:
1. 206 module not
receiving power.
Locate the 206 module.
Make sure that the power
cord is plugged securely
into the wall outlet. Also
make sure all circuit
breakers (little plastic
pop-up tabs) are in the
"ON" position, i.e., pushed
down (see figure 1-1 in
chapter 1.)
The green indicator lights
on the modules are "ON"
and the trouble is gone,
The problem is corrected.
The green indicator lights
on the modules are "ON"
or "Flashing" but the
trouble remains,
Call 1 800 628-2888.
The green indicator lights
on the modules are "OFF,"
Go to Possible Cause 2.
The appliance does not
work,
The outlet is faulty. If
possible, plug the 206
module into a different
outlet. Check fusebox or
call an electrician.
The appliance works,
Call 1 800 628-2888.
2. The power outlet
may be faulty.
Test the outlet by plugging
in an appliance, like a
lamp or radio.
WARNING: There are no user-serviceable parts inside the modules or module connector. Hazardous
voltages within. DO NOT OPEN!
Troubleshooting
7-1
PARTNER Phone Does Not Work
Possible Cause
Do This
If...
Then:
1. Phone needs to be
reset.
Unplug the cord from the
bottom of the phone and
plug it in again. lMPORTANT: Make sure the
handset is hung up when
you plug in the cord.
The problem remains,
Go to Possible Cause 2.
2. Faulty telephone.
Unplug the cord from the
base of the problem
phone and plug it into a
phone that works.
The other phone works,
The old phone was faulty.
Call 1 800 628-2888 to
arrange for a replacement.
The other phone does not
work,
Go to Possible Cause 3.
If the phone works,
The cord is bad. Call 1
800 628-2888 to arrange
for a replacement.
If the phone does not
work, and it is part of a
combination extension,
Go to Possible Cause 4.
If the phone does not
work, and it is not part of a
combination extension,
Call 1 800 628-2888.
The phone works,
There is a problem with
the other device attached
to the extension or the
bridging adapter.
Replace the other device.
If the problem is still not
fixed, call 1 800 628-2888.
The phone does not work,
Call 1 800 628-2888.
3. Bad telephone
cord.
4. Bad adapter or
combination device.
7-2 Troubleshooting
Unplug the cord from the
base of the phone and the
wall jack. Replace it with
a cord that works.
If the phone is part of a
combination extension
with another phone or device, unplug the adapter
from the wall jack. Unplug
the phone’s cord from the
adapter and plug it
directly into the wall jack.
Trouble Making Outside Calls
Trouble making outside calls could be one of the following:
■
You hear a dial tone, but the dial tone continues as you try to dial.
■
You hear a dial tone, and the dial tone cuts off when you dial, but the line does not ring.
■
You hear a busy signal as you dial.
■
You hear nothing at all.
Possible Cause
Do This
If...
Then:
1. Local phone company changed service from rotary to
touch-tone.
If your system was set up
for rotary service, find out
if your local telephone
company has changed to
touch-tone. If it has
changed, you must
change the Dial Mode
(#201) from "rotary" to
"touch-tone." See p. 2-12.
You can make a call,
The problem is solved.
The Dial Mode is already
set correctly,
Go to Possible Cause 2.
Find out: were you able to
make a call without any
trouble before?
You were able to call on
the phone before,
Someone may have intentionally changed the
system’s or extension’s
setting. Check to see if
this is true. If you find out
that no one has changed
any system settings, and
the phone used to work,
go to Possible Cause 3.
Make calls on the telephone using different lines.
Then, make calls on
different phones using the
same line.
You cannot make calls
from one phone on all
lines,
Follow procedure for
"PARTNER Phone Does
Not Work."
You cannot make calls
using different phones,
Go to Possible Cause 4.
The trouble appears on
the standard phone,
There may be a problem
with your outside line.
Report the trouble to your
local phone company.
The trouble does not
appear on the standard
phone,
The trouble is with the 206
module. Call 1 800 6282888.
2. Someone may
have changed the
Outgoing Call Restriction setting.
3. Local phone company is not accurately receiving the
dialing signals.
4. Local phone company wiring is faulty.
One at a time, unplug
each outside line from the
206 module. Plug it into a
standard telephone and
try to make a call.
Troubleshooting
7-3
Phone Does Not Ring
Possible Cause
Do This
If...
Then:
1. Volume control set
too low.
Press the volume control
button to increase ringer
volume.
Phone rings increasingly
louder,
Problem is solved.
Phone still does not ring,
Go to Possible Cause 2.
Check to see if phone’s
Line Ringing is set for "no
ring." Refer to chapter 3.
Line Ringing is set for "no
ring."
Change setting if necessary.
Line Ringing is set for
"ring,"
Phone may be faulty. Follow troubleshooting procedure for "PARTNER
Phone Does Not Work."
2. Phone’s Line Ringing may be set for
"no ring."
Calls are Answered Automatically
Problem: A call rings once, then disappears as if it were answered.
Possible Cause
Do This
If...
Then:
1. An optional device, such as a fax
machine, answering
machine, or modem,
answers when it
should not.
If there are any optional
devices connected to your
system, check to see that
they are set to answer
correctly. If the device is
answering before it is supposed to, adjust it to
answer on a later ring. If
the device is not supposed to answer calls at
all, turn its auto-answer
feature off. Refer to the
device’s user manual.
The optional device was
set properly,
Go to Possible Cause 2.
The optional device was
set improperly,
Reset device. If problem
remains, go to Possible
Cause 2.
2. Ringer
Equivalence is too
high for the extension.
Check to see that the
Ringer Equivalence
Number (REN) does not
exceed 2 (see p. 1-3.) If it
does, unplug the extra
device(s).
The problem is not solved,
Go to Possible Cause 3.
3. PARTNER system
set incorrectly.
If there are any optional
devices connected to your
system, set their
extension’s Line Ringing to
"no ring." If it is set to
"ring," adjust the device to
answer on a later ring.
The problem is not solved,
Call 1 800 628-2888.
7-4 Troubleshooting
Using the Recall Feature Has No Effect
Possible Cause
Do This
If...
Then:
1. Recall Timer Duration set too short.
Increase the Recall Timer
Duration.
The Recall feature works,
The problem is solved.
On a PARTNER phone at
extension 10,
1. Press [ Feature ] [ 0 ] [ 0 ].
2. Press the left
[ Intercom ] button
twice.
3. Press [ # ] [ 1 ] [ 0 ] [ 7 ].
4. The factory setting is
18. Increase the
setting by 4 by
entering 22.
5. Press [ Feature ] [ 0 ] [ 0 ].
The Recall feature still
doesn’t work,
Continue increasing the
interval by increments of 4
until the problem is solved.
(Entire range is 01 to 80.)
If the problem is not
solved, and if your system
is connected to a PBX or
Centrex, call your local
phone company for the
proper Recall Timer Duration. (1 = 25 milliseconds.
Example: 18 = 450 milliseconds.)
Using the Recall Feature Disconnects Call
This problem applies only when the PARTNER system is connected to a PBX or Centrex.
Possible Cause
Do This
If...
Then:
1. Recall Timer interval set too long.
Decrease the Recall Timer
Duration.
The Recall feature works
properly,
The problem is solved.
On a PARTNER phone at
extension 10,
1. Press [ Feature ] [ 0 ] [ 0 ].
2. Press the left
[ Intercom ] button
twice.
3. Press [ # ] [ 1 ] [ 0 ] [ 7 ].
4. The factory setting is
18. To decrease the
duration, enter a
lower number (01 to
17).
5. Press [ Feature ] [ 0 ] [ 0 ].
The Recall feature still
disconnects calls,
Continue decreasing the
interval until the problem is
solved. (Entire range is 01
to 80.) If the problem is
not solved, and if your
system is connected to a
PBX or Centrex, call your
local phone company for
the proper Recall Timer
Duration. (1 = 25 milliseconds. Example:
18 = 450 milliseconds.)
Troubleshooting
7-5
Calls on Hold Are Disconnected
Before using the following procedure, make sure that the calls on hold are not being disconnected because the
callers are hanging up.
Possible Cause
Do This
If...
Then:
1. Hold Disconnect
Time is set
incorrectly—too
short.
Change the Hold Disconnect Time from "short" to
"long."
CalIs on hold are no
longer disconnected,
The problem is solved
Calls on hold still are
disconnected,
Call 1 800 628-2888.
The Hold Disconnect Time
was already set to "long,"
Call 1 800 628-2888.
On a PARTNER phone at
extension 10,
1. Press [ Feature ] [ 0 ] [ 0 ].
2. Press the left
[ Intercom ] button
twice.
3. Press [ # ] [ 2 ] [ 0 ] [ 3 ].
4. Press [ 1 ] for "long,"
[ 2 ] for "short."
5. Press [ Feature ] [ 0 ] [ 0 ].
Call on Hold Hangs Up, but Line Does Not Disconnect
Problem: A call is apparently on hold, showing a winking light. When you go to retrieve the call, you get a dial
tone.
Possible Cause
Do This
If...
Then:
1. Hold Disconnect
Time is set
incorrectly—too long.
Change the Hold Disconnect Time from "long" to
"short." Follow the procedure under "Calls on
Hold Are Disconnected."
Abandoned calls on hold
are disconnected,
The problem is solved.
Calls on hold still are
disconnected,
Call your local phone company and ask, "Does the
Central Office send a Hold
Disconnect signal?" After
you get this information,
call 1 800 628-2888.
The Hold Disconnect time
was already "short,"
Call 1 800 628-2888.
7-6 Troubleshooting
Standard Phone Rings After Intercom Call with No One at Other End
Possible Cause
Do This
If...
Then:
Automatic Line
Selection is set
incorrectly.
If one of the phones is a
standard telephone, set its
extension’s Automatic Line
Selection to "Intercom
first." See p. 3-3.
The problem is not solved,
Call 1 800 628-2888
Combination Extension Problem: Phone or Device Does Not Ring Properly
Possible Cause
Do This
If...
Then:
1. Extension overloaded by more
ringers than it can
handle.
Check to see that the total
Ringer Equivalence
Numbers (REN) does not
exceed 2. (For details,
see p. 1-3.) If it does
exceed 2, unplug the extra
device.
The ringer functions properly,
Problem is with optional
device. System is okay.
Trouble still appears,
Go to Possible Cause 2.
The ringer functions properly,
Problem is solved.
Trouble still appears,
Problem is with 206
module.
Call 1 800 628-2888.
2. Optional device
(fax, answering
machine, etc.) is
faulty.
Remove the optional device from the extension.
PARTNER Phone Does Not Work When Standard Phone Lifts Handset
This problem relates to combination extensions that have a PARTNER phone and a standard phone.
Possible Cause
Do This
If...
Then:
Wrong cord and
wrong bridging
adapter used to connect standard phone.
First, unplug the bridging
adapter from the wall jack.
Then, unplug the
PARTNER phone from the
adapter and plug it into
the wall jack.
The PARTNER phone
works properly,
Either the cord or the
adapter must be replaced.
Call 1 800 628-2888 for
details.
Troubleshooting
7-7
Combination Extension Problem: PARTNER Phone Lights Show Line Is
Busy
Possible Cause
Do This
If...
Then:
Standard phone is
not hung up.
Hang up standard phone.
PARTNER phone light
goes off,
Problem is solved.
Standard phone is hung
up,
Reset PARTNER phone
according to procedure
given under "PARTNER
Phone Does Not Work."
Other Problems with System
This procedure resets the system. Use it when you have any problems that are not mentioned above. Note: A
system reset will disconnect all calls in progress. However, it will not erase any system settings.
Possible Cause
Do This
If...
Then:
1. System needs a
software reset.
At extension 10,
1. Press [ Feature ] [ 0 ] [ 0 ]
The problem is not solved,
Go to Possible Cause 2.
The problem is not solved,
Call 1 800 628-2888.
2.
3.
2. System needs a
hardware reset.
Press the left
[ Intercom ] button
twice.
Press [ # ] [ 7 ] [ 2 ] [ 8 ]
Unplug the 206 modules’s
power cord. Wait 10
seconds, then plug it back
System Dead Due to Power Failure
PARTNER telephones do not work during a power failure— you must use a standard touch-tone or rotary telephone.
For more information about setting up your system for a power failure, see p. 2-3.
The PARTNER system has an internal power supply that allows it to maintain its system settings for approximately
100 hours (four days) after it stops receiving power. After 100 hours elapse, all of the system's settings return to
the factory settings.
7-8 Troubleshooting
Maintenance and Customer
Support
8
Contents
Maintenance
■
■
206 Modules
Telephones
Customer Support
■
■
Warranty and Post-Warranty Repair
In-Warranty Repairs
Post-Warranty Repairs
AT&T Limited Warranties
Commercial Use
Consumer Use
8-1
8-1
8-1
8-2
8-2
8-2
8-2
8-3
8-3
8-4
8-i
Maintenance
Your PARTNER system is designed to provide trouble-free performance without
any special maintenance procedures. However, there are a few precautions
you can take to prevent accidental damage to your system.
206 Modules
To prevent damage to the 206 modules:
■
Keep the modules in an area free of dust, smoke, and moisture.
■
Do not block the air vents by placing objects on top of the modules.
■
Place the modules in a place with a temperature between 32 degrees and
104 degrees Fahrenheit.
■
Do not place the modules in direct sunlight.
WARNING: There are no user-serviceable parts inside the modules or
module connector. Hazardous voltages within. DO NOT OPEN!
Telephones
To prevent damage to telephones:
■
Do not place your telephones near a heating duct, radiator, or other heat
source.
■
Do not drop your telephones or expose them to excessive shock or vibration.
■
Unplug the telephone if:
■
Its cord is damaged
■
Liquid is spilled into it
■
Its housing becomes cracked or otherwise damaged.
To clean your telephone, wipe the outside housing with a soft, dust-free cloth. If
absolutely necessary, you may clean it with a soft cloth slightly dampened with a
mild soap and water solution. Dry quickly with a soft cloth.
CAUTION: Your telephone contains sensitive electronic parts. Never
submerge it in any kind of liquid, and never use detergents, alcohols,
solvents, abrasive cleaners, or an excessive amount of water when
cleaning the housing and faceplate. To do so could result in irreparable
damage.
Maintenance and Customer Support 8-1
Customer Support
AT&T customer support personnel can help you program or use the system and
telephones. In the U.S., call the following toll-free number 24 hours a day:
AT&T
General Business Systems
National Service Assistance Center Helpline
1 800 628-2888
In Canada, call the nearest Technical Assistance Center:
Eastern Canada and Ottawa:
Ontario:
Central and Western Canada:
1 800 363-1882
1 800 387-4268
1 800 663-9817
Before calling the Helpline, refer to "Troubleshooting," chapter 7.
Warranty and Post-Warranty Repair
In Warranty Repairs
If you obtained your PARTNER system directly from AT&T, AT&T will repair your
system free of charge during the one-year warranty period, subject to the limitations of the warranty. Simply call the Helpline at 1 800 628-2888 to ask for service. If you purchased your system through an AT&T-authorized dealer, contact
your dealer for repairs.
Business-Day service is standard during the warranty period for both the 206
modules and PARTNER phones. Business-Day service is performed during normal business hours. However, if you need 24-hour service protection during the
warranty period on the 206 modules in case there is a major system failure, you
can purchase an Around-the-Clock service contract from your local AT&T sales
office (1 800 247-7000).
Post-Warranty Repairs
If you purchased your system from AT&T and you have a post-warranty service
contract, AT&T service is provided under the terms of that contract.
If you do not have a contract, AT&T service is provided on a time-and-materials
basis by calling the Helpline at 1 800 628-2888. (Around-the-Clock service is
not available for phones.)
To eliminate unexpected repair costs after the warranty period, you can purchase a post-warranty service contract from AT&T. A contract entitles you to
unlimited service calls with no charge for parts and labor, plus preferred
dispatch priority. Both Business-Day and Around-the-Clock coverages of varying lengths are available. To order a post-warranty service contract, please call
1 800 247-7000, or contact your AT&T-authorized dealer.
If you leased your system from AT&T, Business-Day service is included in your
lease. To upgrade to Around-the-Clock service, call 1 800 247-7000.
If you purchased or leased your system through an AT&T-authorized dealer,
contact your dealer for repairs.
8-2 Maintenance and Customer Support
AT&T Limited Warranties
Commercial Use
The following AT&T limited warranty and limitation of liability will apply if you
have purchased your PARTNER Communications System ("System") primarily
for commercial purposes.
AT&T Commercial Warranty
AT&T warrants to you that your System will be in good working order when you take title and that it will remain in good
working order for a period of one year (the warranty period) or AT&T will, at its option, repair or replace the system component that is not in good working order. Any repair or replacement components may be new or refurbished and will be
provided on an exchange basis. If AT&T determines that your System cannot be repaired or replaced, AT&T will refund
the purchase price of the System to you. If you purchased your System directly from AT&T, AT&T will perform warranty
repair on your premises in accordance with the terms and conditions of AT&T’s "Business Day" or "Around the Clock"
warranty plans. The details of AT&T’s warranty plans may be obtained from AT&T by calling 1 800 247-7000. If you purchased your System from an AT&T-authorized dealer, you will be covered by AT&T’s Authorized Dealer Warranty Plan
during the warranty period. Contact your Authorized Dealer for details of AT&T’s Authorized Dealer Warranty Plan.
AT&T's obligation to repair, replace, or refund as set forth above is your exclusive remedy.
The limited warranties provided above do not cover damages, defects, malfunctions or product failures caused by:
■
Failure to follow AT&T’s installation, operation, or maintenance instructions;
■
Unauthorized modification or alteration of the System or its components;
■
Product abuse, misuse, or the negligent acts of persons not under the reasonable control of AT&T;
■
Actions of third parties and acts of God other than power surges (e.g., lightning).
This warranty applies to a System purchased directly from AT&T or purchased directly from an authorized AT&T Dealer.
Except as specifically set forth above, AT&T, its affiliates, suppliers, and dealers make no warranties, express or implied,
and specifically disclaim any warranties of merchantability or fitness for a particular purpose.
Except for personal injury, the liability of AT&T, its affiliates, suppliers, and dealers for any claim, loss, damage, or
expense from any cause whatsoever regardless of the form of the action, whether in contract, tort, or otherwise, shall not
exceed the lesser of direct damages proven or the repair or replacement cost of the System or the System’s purchase
price. In no event shall AT&T, its affiliates, suppliers, or dealers be liable for incidental, reliance, consequential, or any
other indirect loss or damage (including lost profits or revenues) sustained or incurred in connection with the System.
This limitation of liability shall survive failure of the exclusive remedy set forth in the limited warranty above.
Maintenance and Customer Support 8-3
Consumer Use
The following AT&T limited warranty will apply if you have purchased your
PARTNER Communications System ("System") primarily for personal, family, or
household purposes.
AT&T Consumer Warranty
What is covered: Any defect in material and workmanship.
For how long: One year.
What we will do:
If your System is defective within one year of the date of purchase, we will repair it or, at our option, replace it at no
charge to you.
If we repair your System, we may use new or refurbished replacement parts. If we choose to replace your System, we
may replace it with a new or refurbished one of the same or similar design. The repair or replacement will be warranted
for the remainder of the original one-year warranty period, plus the number of days, if any, that you were without your
System while we were performing repairs. If we determine that your System cannot be repaired or replaced, we will
refund the purchase price of your System to you.
Limitation:
This warranty applies only if you purchased your System from AT&T or an AT&T Authorized Dealer. Implied warranties,
including those of fitness for a particular purpose and merchantability (an unwritten warranty that the product is fit for
ordinary use), are limited to one year from date of purchase. We will not pay for loss of time, inconvenience, loss of use
of your System, or property damage caused by your System or its failure to work, or any other incidental or consequential damages.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or
consequential damages, so the above exclusions or limitations may not apply to you.
What we ask you to do:
To get warranty service for your System you must provide proof of the date of purchase.
If you purchased your System directly from AT&T: Call our Helpline toll free at 1 800 628-2888 for complete instructions
and details on service. We will service your System on your premises between 8:00AM and 5:00PM Monday through Friday ("Business Days"), except for AT&T holidays. If we determine you have a major failure (one that materially affects
the operation of your System), we will come to your premises to service your System within four Business-Day hours of
your telephone call. If we determine your problem is not a major failure, we will come to your premises within 24 hours
of your call. Visits will only be made, however, during the hours mentioned above.
If you purchased your System from an AT&T authorized dealer: Your AT&T warranty service is provided to you by your
Dealer under the AT&T Authorized Dealer Warranty Plan. Please contact your Dealer directly for details and instructions
(or call our Helpline at 1 800 628-2888).
Repair, replacement, or refund of the purchase price of your system is your exclusive remedy.
What this warranty does not cover:
This warranty does not cover damages, defects, or failures of your System resulting from accidents, alterations, unauthorized repair, failure to follow instructions, misuse, fire, flood, acts of persons not in our control, and acts of God
(except for power surges).
This warranty is the only one we give on your System and it sets forth all our responsibilities regarding your System.
There are no other express warranties.
State Law Rights:
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
8-4 Maintenance and Customer Support
A
Use Behind PBX or Centrex
Centrex is a business telephone
service offered by your local
phone company that offers
Custom Calling features. A PBX
(Private Branch Exchange) is a
private phone system that allows
communication within a business
and between the business and
the outside.
If you are connecting your PARTNER system to a PBX (Private Branch
Exchange) or Centrex system, instead of directly to local telephone company
lines, you must make sure your system is set up correctly. This involves the
following system setting:
■
Recall Timer Duration must be set to the appropriate number.
To change the Recall Timer Duration:
From a PARTNER phone at extension 10 . . .
1.
Press [ Feature ] [ 0 ] [ 0 ].
2.
Press the left [ Intercom ] button twice.
3.
Press [ # ] [ 1 ] [ 0 ] [ 7 ].
4.
If your system is connected to a PBX, press [ 1 ] [ 8 ]. If your system is
connected to a Centrex, press [ 3 ] [ 2 ]. If you make a mistake or want
to change what you entered, return to step 3.
5.
When you are finished, press [ Feature ] [ 0 ] [ 0 ].
Considerations:
■
Last Number Redial will not work reliably unless the "last" number was a PBX
or Centrex number. However, you can dial the PBX or Centrex feature code
for Last Number Redial.
■
To activate PBX or Centrex features, press [ Recall ] from a PARTNER 12button phone, or [ Feature ] [ 0 ] [ 3 ] from a PARTNER 6-button phone. For more
information about the Recall feature, see p. 4-11.
Use Behind PBX or Centrex A-1
User Form
Suggestion: Make a photocopy
before filling the form in, and
keep the original clean so that
you can make more copies when
you need them.
B
We recommend that you photocopy this dial form and give it to system users for
their reference. It provides space on which to write Speed Dial numbers and
system extension numbers.
For information on how to store a Speed Dial number, see p. 3-5.
User Form B-1
PARTNER™ COMMUNICATIONS SYSTEM
AT&T
SYSTEM EXTENSION NUMBERS
SPEED DIAL NUMBERS
To dial a Speed Dial Number:
■
■
To dial an extension:
On a PARTNER (MLS-model) Telephone:
Press [ Feature ] + Code
■
On a PARTNER (MLS-model) Telephone:
Press [ Intercom ] + Ext. number
For example: [ Feature ] [ 2 ] [ 0 ]
For example: [ Intercom ] [ 1 ] [ 3 ]
On Standard Single-Line Touch-Tone Telephone:
Press [ # ] + Code
To voice-signal a PARTNER phone:
press [ Intercom ] + Ext. number
For example: [ # ] [ 2 ] [ 0 ]
■
Hint: On a PARTNER 12-button phone, store an additional
8 telephone numbers for your personal use. Instructions on
Quick Reference card, under "Storing an Auto Dial Number".
On Standard Single-Line Touch-Tone Telephone:
Lift handset. Listen for intercom dial tone, then
dial extension number.
For example: [ 2 ] [ 0 ]
Ext
10
Code
Telephone Number
Name/Company
11
20
12
21
13
22
14
23
15
24
16
25
17
26
18
27
19
28
20
29
21
Name
C
Product Ordering Information
Ordering additional telephones and modules, accessories, and replacement
parts for your PARTNER system is convenient. The table on the next page
shows where you can buy them in the U.S.
You can obtain most items from more than one source, either directly from AT&T
or from authorized dealers. Sources are:
■
AT&T Catalog Sales. This source is AT&T’s national phone/mail sales
center in Cincinnati. A Catalog Associate will place your order, including
AT&T installation if you need it. Or you can charge your order on a VISA,
Mastercard or American Express card. The Catalog Associate can also
give you sales advice and mail you our "Sourcebook" catalog. Call
1 800 451-2100.
■
AT&T General Busines Systems Sales Offices. GBS Sales offices, located
throughout the country, serve the small business customer. To contact the
office closest to you, call 1 800 247-7000. A representative will place your
order, including AT&T installation if you want it.
■
AT&T PhoneCenter Stores. Your local PhoneCenter Store carries most
items. To locate the nearest store, call 1 800 222-3111 or see your local
white pages under "AT&T PhoneCenter Store."
■
AT&T Authorized Dealers. You can also buy most items from one of
AT&T’s authorized dealers. To find the dealer nearest you, call 1 800 2471212.
■
AT&T National Parts Sales Center. This national sales center, located in
Denver, stocks replacement parts for the PARTNER system modules and
telephones. Telephone orders can be placed by calling 1 800 222-PART.
In Canada, order these items from AT&T Canada:
Eastern Canada and Ottawa:
Ontario:
Central and Western Canada:
1 514 335-7200
1 416 756-5236
1 800 561-5165
The above sources (except the National Parts Sales Center) can also provide
you with the optional equipment you might want for your system, such as AT&T
fax machines, answering machines, standard phones, modems, paging
systems, headsets, and extra alerts.
Product Ordering Information C-1
To use the table, first locate the item you want. A triangle ( ▲ ) indicates
where you can obtain it.
SOURCE (U.S.)
AT&T
PhoneCenter
Store
AT&T
Authorized
Dealer
AT&T
National Parts
Sales Center
(800) 451-2100
AT&T
General Business
Systems Sales
Office
(800) 247-7000
✳
✳✳
(800) 222-PART
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
AT&T
Catalog Sales
(Sourcebook)
System Modules and Wiring
PARTNER Expansion Unit
Includes 206 module, module connector, two 7-foot line cords, two
267F2 bridging adapters, and installation instructions
206 module (replacement)
(two line jacks, 6 ext jacks, two 7-foot line cords)
Module connector (replacement)
AC power cord
Line cords (D2R)
Connects 206 Module to Network Interface (clear color)
Specify length: 7 (standard length), 14, or 25 foot
Extension Wiring Kit
Wire (75 feet), clips, tie wraps, and labels—enough for wiring one
extension
267F2 bridging adapter
▲
▲
▲
▲
▲
Connects 2 devices to one extension
MLS-Model Telephones and Accessories:
MLS-12 telephone, black or white
▲
▲
▲
▲
MLS-6 telephone, black or white
▲
▲
▲
▲
Telephone stand, black or white
▲
▲
▲
Button label package (specify telephone model)
▲
▲
▲
▲
▲
▲
12 labels with clear plastic cover
Handset (K2S1), black or white
Handset cords, 9 foot, black or white, coiled
Connects handset to telephone
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
Telephone mounting cords (D4BU)
Connects phone to wall jack, jack panel, or directly to
206 module ext jack
Specify length: 2, 7, or 14 foot (14 foot, standard).
For 25 foot, specify D4DF cord.
Telephone mounting extension cords
Extends the D4BU mounting cords
Specify length: 14, 25, 50, 75, or 100 foot
✳ To locate the AT&T PhoneCenter Store nearest you, see the listing in your local telephone directory’s white pages (under AT&T),
or call 1 800 222-3111.
✳✳ To locate the nearest AT&T Authorized Dealer, call 1 800 247-1212.
Table C-1 Sources of Additional Equipment and Replacement Parts (U.S.)
C-2 Product Ordering Information
D
FCC Information
Federal Communications Commission (FCC) Warning Statement
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of FCC rules. These limits are designed to
provide reasonable protection against harmful interference in a commercial or
residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instruction manuals, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment on and
off, the user is encouraged to try to correct the interference by one or more of
the following measures:
1.
Where it can be done safely, re-orient the television or radio antenna.
2.
To the extent possible, relocate the television, radio, or other receiver with
respect to the telephone equipment.
3.
Plug the telephone equipment into an AC outlet that is not on the same
circuit as the one used by the radio or television.
FCC Notification and Repair Information
This equipment is registered with the FCC in accordance with Part 68 of its
rules. In compliance with those rules, you are advised of the following:
■
Means of Connection: Connection to the telephone network shall be
through a standard network interface jack USOC RJ11C. These USOC jacks
must be ordered from your Telephone Company.
This equipment may not be used with party lines or coin telephone lines.
■
Notification to the Telephone Companies: Before connecting this
equipment, you or your equipment supplier must notify your local telephone
company’s business office of the following:
FCC Information
D-1
■
■
■
The telephone number(s) you will be using with this equipment.
The appropriate registration number and ringer equivalence number
(REN), which can be found on the right hand side of the control unit.
The facility interface code, which is 02LS2.
You must also notify your local telephone company if and when this equipment is permanently disconnected from the line(s).
■
Repair Instructions: If you experience trouble because your equipment is
malfunctioning, the FCC requires that the equipment not be used and that it
be disconnected from the network until the problem has been corrected.
Repairs to this equipment can only be made by the manufacturers, their
authorized agents, or by others who may be authorized by the FCC. In the
event repairs are needed on this equipment, please contact the National Service Assistance Center (NSAC) at 1 800 628-2888. For warranty information,
see chapter 8.
■
Rights of the Local Telephone Company: If this equipment causes harm
to the telephone network, the local telephone company may discontinue your
service temporarily. If possible, they will notify you in advance. But if
advance notice is not practical, you will be notified as soon as possible. You
will also be advised of your right to file a complaint with the FCC.
Your local telephone company may make changes in its facilities, equipment,
operations, or procedures that affect the proper functioning of this equipment. If they do, you will be notified in advance to give you an opportunity to
maintain uninterrupted telephone service.
■
D-2 FCC Information
Hearing Aid Compatibility: The custom telephones for this system are
compatible with inductively coupled hearing aids as prescribed by the FCC.
Upgrading Your System
E
Your PARTNER system can be easily upgraded to a more advanced version,
without discarding the modules, phones, and other equipment you have now.
This advanced version is the affordable PARTNER™ Plus Communications
System.
The PARTNER Plus system gives you more capacity and many more features
than your basic system. Here are just a few of its advantages:
■
Double the capacity. You can connect as many as 8 lines and 24
extensions to a PARTNER Plus system.
■
Enhanced cost-control features. The PARTNER Plus system offers many
features that will save you money:
■
■
■
■
Line Assignment features give you more flexibility when assigning lines to
your employees. That is, you can specify the lines a person can use and
the kinds of calls he or she can make on them. You can even specifiy on
which buttons the lines will appear.
Disallowed Telephone Numbers allow you to reduce telephone abuse by
blocking specific types of calls by someone or all employees. Calls to
900, 976, and similar numbers can be expensive—not only for the cost of
the call, but also for the loss of productivity that results when these calls
are made and discussed around the office.
Night Service allows you to control outgoing calls after hours.
Greatly improved productivity and convenience. The PARTNER Plus
system offers many features to increase efficiency. For example:
■
■
More Speed Dial numbers. You can store 60 System Speed Dial
numbers, instead of the 10 you have now. In addition, each user can
store another 20 numbers for his or her own personal use. The expanded
speed dialing capability makes the PARTNER Plus system more
convenient and flexible.
Support of AT&T MLS-Model display telephones. You can use AT&T’s
MLS-12D display phones with the PARTNER Plus system. The display
Upgrading to PARTNER Plus E-1
can be in English, Spanish, or French, and shows the date and time, how
long you are on a call, and the extension that is calling you. The display
is also used for user-friendly programming. That is, the display prompts
you to enter data and makes programming the system a simple task.
■
■
■
■
When To Upgrade
Fax Management lets users automatically transfer calls to the fax
machine. It also allows users to monitor the fax machine from their telephones. They can see when a fax comes in, when the machine is busy,
and when the machine is not working or is out of paper.
Hotline feature allows you to set up a Hotline phone that rings a predetermined extension. This is useful if you need a courtesy phone.
Doorphone feature allows you to connect doorphones to the system. This
lets you screen visitors without having to walk to and from a normally
locked door.
Direct connection of a paging system and Music On Hold source. Installing a loudspeaker paging system or audio source is a simple procedure
because each plugs into its own special jack. Expensive adapters are not
needed.
Upgrading to the PARTNER Plus system is recommended when:
■
The volume of your incoming calls—or the size of your staff—has increased,
and you need more than 4 lines or 12 extensions (the maximum capacity of
the basic PARTNER system).
■
You need to control phone costs.
■
You need to improve telephone productivity.
For information about upgrading to the more advanced PARTNER Plus system,
please contact your nearest General Business Sales Office (1 800 247-7000) or
AT&T-authorized dealer (1 800 247-1212).
E-2 Upgrading to PARTNER Plus
Index
E
1-pair D2R mounting cords, 1-5, 2-12, 2-13, C-2
206 modules, 1-2, 1-5, 2-4 to 2-8, 2-14, 8-1, C-2
267F2 bridging adapter, 1-5, 2-3, 2-13
Electrical requirements and specifications, 1-5
Emergency phone numbers, 3-5, 3-6
Environmental requirements, 1-5
Extension 10, 2-3, 3-2
Extension jacks, 1-2, 1-5, 2-4, 2-5, 2-8
Extra alerts, 1-4, 2-12
A
Abbreviated Ringing, 3-1, 3-4
Adapter, 267F2 bridging, 1-5, 2-3, 2-13
Alerts, connecting, 2-12
Answering calls, 4-7, 5-2
Answering machines, 1-3, 2-12, 6-7 to 6-10
Auto Dial buttons, 4-1, 4-4
Auto Dial numbers, 3-6, 4-4
Automatic Line Selection, 3-1, 3-3
Factory settings, changing, 3-2 to 3-4
Fax machines, 1-3, 2-12, 6-1 to 6-6
FCC Information, D-1 to D-2
Feature buttons, 4-1
Feature phones, using with system, 5-1
B
H
Bells, 1-4, 2-12
Bridging adapter (AT&T 267F2), 1-5, 2-3, 2-13
Button label sheets, installing, 2-11
Hardware, installing, 2-1 to 2-14
Headsets, 1-4, 2-13
Hearing aid compatibility, D-2
Helpline, 7-1, 8-2
HFAI (Hands-Free Answer on Intercom), 4-3
Hold button, 4-1
Hold Disconnect Time, 7-6
Holding a call, 4-7, 5-3
Horns, 1-4, 2-12
C
Calling Feature buttons, 4-1
Calling features, 4-11, 5-5
Calling restrictions, 3-2
Capacities, 1-5
Centrex system, 2-12, A-1
Chimes, connecting, 2-12
Circuit breakers, 1-2, 2-7
Combination extension, 2-13, 5-6
Components, system, 1-2
Conference button, 4-1
Conference call, 4-9, 5-4
Conference Drop, 4-9, 4-11, 5-4
Connector, module, 1-2, 1-5, 2-5
Cordless phones, 1-3, 2-12, 5-1 to 5-6
Credit card verification terminals, 1-3, 1-4, 2-12, 6-12
Customer support, 8-2 to 8-3
Customizing the system, 3-1 to 3-7, inside back cover
F
I
Industry-standard devices, 1-3 to 1-4
Inside call, making, 4-6, 5-2
Installation, 1-5, 2-1 to 2-14
Intercom buttons, 4-1
Intercom calls, 3-3, 4-6, 5-2
J
Jack type, 1-5
Jacks, 1-5, 2-1, 2-3, 2-6
Joining a call, 4-10
D
D2R mounting cords, 1-5, 2-12, 2-13, C-2
Default settings, changing, 3-2 to 3-4
Desk mounting PARTNER phones, 2-9
Dial Mode, changing the, 2-12
Dial tones, 4-5
Dialing restrictions, 3-1, 3-2
Dimensions, 1-5
Drop conference, 4-9, 4-11, 5-4
L
Labeling, jacks and phones, 2-4, 2-5, 2-11
Last Number Redial feature, 4-11, 5-5
Lights, PARTNER phone, 4-2
Line buttons, 4-1
Line cords, connecting, 2-6
Line jacks, 1-2, 1-5, 2-5, 2-6
IN-1
Line ringing, 3-1, 3-4
Lines, testing during installation, 2-7
Loudspeaker paging systems, 1-4, 2-13
M
Maintenance, modules and telephones, 8-1
Making calls, 4-6 to 4-7, 4-9, 5-2, 5-4
Message indicator, 4-1
Microphone (Mic) button, 4-1, 4-3
MLS-model phones, see PARTNER phones
Modems, 1-3, 1-4, 2-12, 6-11
Module connector, 1-2, 1-5, 2-5
Modules, see 206 Modules
Mounting hardware on a wall, 1-5, 2-4 to 2-5, 2-10
Mounting cords, telephone, 2-9 to 2-10, 2-12, 2-13
N
Network interface jacks, 2-1, 2-6
Notify feature, fax machine, 6-6
O
Outgoing Call Restriction, 3-1, 3-2
Outside call, making, 4-6, 5-2
P
Paging systems, 1-4, 2-13
PARTNER phones
buttons and lights, 4-1 to 4-2
call handling with, 4-5 to 4-10
calling features, 4-11
descriptions, 1-2
installation, 2-9 to 2-13
ordering additional, C-2
power failure operation, 2-3
ringing patterns, 4-2
speaker and microphone, 4-3, 4-5
specifications, 1-5
testing, 2-11
PARTNER Plus system, upgrading to, E-1 to E-2
Pause function, 3-7
PBX system, 2-12, A-1
Power failure, preparing for, 2-3
Power failure transfer (PFT) jacks, 2-3
Privacy feature, 4-11
Problem solving, 7-1 to 7-8
Programming, see Customizing the system; Storing
R
Recall feature, 4-11, 5-5
Recall function stored in dial sequence, 3-7
Recall Timer Duration, 7-5
Repair, in-warranty and post-warranty, 8-2
Replacement parts, ordering, C-1 to C-2
Requirements, installation, 1-5
Reset, system, 7-8
IN-2
Restricting outgoing calls, 3-2
Retrieving a held call, 4-7, 5-3
Ringer Equivalence Number (REN), 1-5
Ringing patterns, 4-2, 5-2
RJ11 jack, 1-5, 2-1, 2-6
Rotary service, 2-12
Rotary telephones, see Standard Phones
S
Settings, changing factory, 3-2 to 3-4
Single-line devices, 1-3 to 1-4, 2-12 to 2-13
Speaker (Spkr) button, 4-1, 4-3
Speakerphone, 4-3, 4-5
Special functions, 3-7
Specifications, 1-5
Speed Dial, 3-5, 4-6, 5-5, B-1
Standard devices, 1-3 to 1-4, 2-12 to 2-13
Standard phones
connecting, 2-12 to 2-13
changing line selection for, 3-3, 5-1
limitations, 1-3, 5-1
description, 1-3 to 1-4
using with system, 5-1 to 5-6
Stop function, 3-7
Storing
Auto Dial numbers, 3-6, 4-4
Speed Dial numbers, 3-5
Strobes, 2-12
Switch fabric, 1-5
Switchhook, using on standard phone, 5-1
System reset, 7-8
SYSTIMAX wiring, 1-5
T
Technical specifications, 1-5
Telephone cords, connecting, 2-6, 2-8
Telephones, see PARTNER phones; Standard phones
Temperature, 1-5
Testing the modules and incoming lines, 2-7
Touch-Tone Enable function, 3-7
Touch-tone service, 2-12
Touch-tone telephones, see Standard Phones
Transfer button, 4-1
Transferring a call, 4-8, 5-3, 6-6
Troubleshooting, 7-1 to 7-8
W
Warranty, AT&T Limited, 8-3, 8-4
Weights, 1-5
Wiring, 2-1 to 2-3, 2-6, 2-8
SPEED DIAL NUMBERS (p. 3-5)
CHANGING FACTORY SETTINGS
AT EXTENSION 10...
AT EXTENSION 10...
1. PRESS [ Feature ] [ 0 ] [ 0 ].
TO STORE
PRESS [ Feature ] [ 0 ] [ 0 ]
2. PRESS the left [ Intercom ] button twice.
PRESS [ Feature ] followed by a 2-digit code (20–29)
3. Follow the boxed instructions below for the setting
(or settings) you want to change.
DIAL telephone number (maximum 20 digits and
special functions—see box below)
4. PRESS [ Feature ] [ 0 ] [ 0 ] again when finished.
TO REMOVE
PRESS [ Feature ] [ 0 ] [ 0 ]
PRESS [ Feature ] followed by 2-digit code
SETTINGS THAT AFFECT
INDIVIDUAL EXTENSIONS
SETTINGS THAT
AFFECT ALL EXTENSIONS
PRESS [ Mic ] (MLS-12 phone only)
PRESS [ Feature ] [ 0 ] [ 0 ] when finished
DIAL MODE (p. 2-12)
ABBREVIATED RINGING (p. 3-4)
DIAL #201
DIAL #305
DIAL
1 = Touch-Tone ✔
red steady
DIAL an extension number
DIAL
2 = Rotary
red flashing
1 = Active (On—1 ring) ✔
red steady
2 = Not Active (Off—
repeated ringing)
red flashing
Repeat above steps to correct a
mistake
HOLD DISCONNECT TIME (p. 7-6)
Repeat above steps to change
another extension or correct a
mistake.
DIAL #203
DIAL
1 = long ✔
2 = short
AUTOMATIC LINE SELECTION
(p. 3-3)
Repeat above steps to correct a
mistake.
STORING SPECIAL FUNCTIONS IN A
SPEED DIAL OR AUTO DIAL NUMBER
(p. 3-7)
———————————————————
Press ...
To insert a ...
Pause
[ Hold ]
Stop
[ Mic ]
Touch-Tone Enable
[ Transfer ] (MLS-12 phone only)
Recall
[ Spkr ]
— — — — — — — — — — — —— — — — — — —
PRESS right [ Intercom ] button
DIAL an extension number
PRESS [ ✼ ] [ ✼ ]
RECALL TIMER DURATION
(p. 7-5)
PRESS the Iine/intercom buttons in
the desired order
DIAL #107
DIAL two digits to set the length of a
switchhook flash (01 to 80)
where 01 = 25 msec
(18 = 450 msec) ✔
REPEAT above steps to correct a
mistake
———————————————————
PRESS [ ✼ ] [ ✼ ]
AUTO DIAL NUMBERS
TO STORE FROM
EXTENSION 10 (p. 3-6)
PRESS [ Feature ] [ 0 ] [ 0 ]
PRESS the left [ Intercom ] button twice
PRESS the right [ Intercom ] button
REPEAT above steps to change
another extension or correct a
mistake
DIAL an extension number
PRESS the Auto Dial Button
DIAL the number maximum 20 digits
and special functions—see box
above)
LINE RINGING (p. 3-4)
PRESS right [ Intercom ] button
DIAL an extension number
To change a line’s ringing, press the
line button:
TO STORE AT ANY
PARTNER PHONE (p. 4-4)
green steady = ring ✔
DIAL the number maximum 20 digits
and special functions—see box
above)
green flutter = no ring
Repeat above steps to change
another extension or correct a
mistake.
PRESS [ Feature ] [ 0 ] [ 0 ]
PRESS the Auto Dial Button
TO REMOVE
(MLS-12 phone only)
PRESS [ Feature ] [ 0 ] [ 0 ]
PRESS Auto Dial Button
PRESS [
Mic
]
OUTGOING CALL RESTRICTIONS
(p. 3-2)
✔ = Factory Setting
DIAL #401
PRESS [ Feature ] [ 0 ] [ 0 ] when finished
DIAL an extension number
DIAL
1 = no restriction ✔
red steady
2 = restricted
red flashing
Repeat above steps to change
another extension or correct a
mistake.
AT&T
PARTNER, MLS-6, and MLS-12 are trademarks of AT&T.
PARTNER™ Communications System
Customization Chart for Use with MLS-6™ and MLS-12™ Telephones
Issue 2, October 1990
999-506-139
Comcode 106431307
Graphics © AT&T 1988