Multitech FaxFinder FF240 Specifications

FaxFinder® Fax Server
FF240-IP Administrator Guide
FAXFINDER FAX SERVER FF240-IP ADMINISTRATOR GUIDE
FaxFinder Fax Server FF240-IP Administrator Guide
Model: FF240-IP
Part Number: S000493, Version 7.3.1
Copyright
This publication may not be reproduced, in whole or in part, without the specific and express prior written permission signed by an executive officer of
Multi-Tech Systems, Inc. All rights reserved. Copyright © 2014 by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties, whether express, implied or by estoppels, with respect to the content, information,
material and recommendations herein and specifically disclaims any implied warranties of merchantability, fitness for any particular purpose and noninfringement.
Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of
Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.
Trademarks
FaxFinder, Multi-Tech, and the Multi-Tech logo are registered trademarks of Multi-Tech Systems, Inc. Windows is a registered trademark of Microsoft in the
U.S. and other countries. All other products and technologies are the trademarks or registered trademarks of their respective holders.
Patents
This device covered by the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794; 5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068;
5,790,532; 5,764,628; 5,764,627; 5,754,589; D394,250; 5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586;
5,577,041; 5,574,725; D374,222; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425; D361,764;
D355,658; D355,653; D353,598; D353,144; 5,355,365; 5,309,562; 5,301,274, 6,219,708. Other patents pending.
Legal Notices
The Multi-Tech products are not designed, manufactured or intended for use, and should not be used, or sold or re-sold for use, in connection with
applications requiring fail-safe performance or in applications where the failure of the products would reasonably be expected to result in personal injury or
death, significant property damage, or serious physical or environmental damage. Examples of such use include life support machines or other life
preserving medical devices or systems, air traffic control or aircraft navigation or communications systems, control equipment for nuclear facilities, or
missile, nuclear, biological or chemical weapons or other military applications (“Restricted Applications”). Use of the products in such Restricted
Applications is at the user’s sole risk and liability.
MULTI-TECH DOES NOT WARRANT THAT THE TRANSMISSION OF DATA BY A PRODUCT OVER A CELLULAR COMMUNICATIONS NETWORK WILL BE
UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE, NOR DOES MULTI-TECH WARRANT ANY CONNECTION OR ACCESSIBILITY TO ANY CELLULAR
COMMUNICATIONS NETWORK. MULTI-TECH WILL HAVE NO LIABILITY FOR ANY LOSSES, DAMAGES, OBLIGATIONS, PENALTIES, DEFICIENCIES, LIABILITIES,
COSTS OR EXPENSES (INCLUDING WITHOUT LIMITATION REASONABLE ATTORNEYS FEES) RELATED TO TEMPORARY INABILITY TO ACCESS A CELLULAR
COMMUNICATIONS NETWORK USING THE PRODUCTS.
Contacting Multi-Tech
Knowledge Base
The Knowledge Base provides immediate access to support information and resolutions for all Multi-Tech products. Visit http://www.multitech.com/kb.go.
Support Portal
To create an account and submit a support case directly to our technical support team, visit: https://support.multitech.com.
Support
Business Hours: M-F, 8am to 5pm CT
Country
By Email
By Phone
Europe, Middle East, Africa:
support@multitech.co.uk
+(44) 118 959 7774
U.S., Canada, all others:
support@multitech.com
(800) 972-2439 or (763) 717-5863
Warranty
To read the warranty statement for your product, visit www.multitech.com/warranty.go. For other warranty options, visit www.multitech.com/es.go.
World Headquarters
Multi-Tech Systems, Inc.
2205 Woodale Drive, Mounds View, MN 55112
Phone: (800) 328-9717 or (763) 785-3500
Fax (763) 785-9874
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FaxFinder® Fax Server FF240-IP Administrator Guide
CONTENTS
Contents
Product Overview .................................................................................................................................................... 9
Product Overview.......................................................................................................................................................... 9
Package Contents.......................................................................................................................................................... 9
Safety Warnings ............................................................................................................................................................ 9
Lithium Battery ........................................................................................................................................................... 9
Ethernet Ports ........................................................................................................................................................... 10
Specifications .............................................................................................................................................................. 10
FaxFinder Power Draw ................................................................................................................................................ 11
Fax File Types .............................................................................................................................................................. 11
Requirements.............................................................................................................................................................. 11
Fax Routing Overview ................................................................................................................................................. 12
Inbound Routing ....................................................................................................................................................... 12
Outbound Routing .................................................................................................................................................... 12
Hardware and Installation ..................................................................................................................................... 14
Connectors and LEDs by Model .................................................................................................................................. 14
Connector Descriptions............................................................................................................................................. 14
LED Descriptions ....................................................................................................................................................... 14
Before Installing FaxFinder ......................................................................................................................................... 15
Mounting FaxFinder (Optional)................................................................................................................................... 15
Rack Safety................................................................................................................................................................ 15
Mounting FaxFinder in a 19-inch Rack...................................................................................................................... 15
Cabling FaxFinder ........................................................................................................................................................ 18
Basic FaxFinder Configuration ................................................................................................................................ 19
Configuring FaxFinder's IP Address and Network Settings ......................................................................................... 19
Network Configuration Fields ................................................................................................................................... 20
Updating the Admin Account ..................................................................................................................................... 21
Setting Time ................................................................................................................................................................ 21
Time Fields ................................................................................................................................................................ 21
Configuring SMTP........................................................................................................................................................ 22
SMTP Parameters...................................................................................................................................................... 22
Sending a Loop Back Test Fax ..................................................................................................................................... 22
Checking Test Results................................................................................................................................................ 23
Configuring SIP and T.38 ............................................................................................................................................. 23
Restoring SIP and T.38 Factory Defaults ................................................................................................................... 23
SIP and T.38 Parameters ........................................................................................................................................... 23
Sending and Receiving a Test Fax ............................................................................................................................... 25
Adding a Printer (Optional)......................................................................................................................................... 25
FaxFinder® Fax Server FF240-IP Administrator Guide
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CONTENTS
Printer Fields ............................................................................................................................................................. 25
Adding a Network Share (Optional)............................................................................................................................ 26
Network Share Fields ................................................................................................................................................ 26
Using a Server Certificate ........................................................................................................................................... 26
Upload a Server Certificate ....................................................................................................................................... 26
Generating a Server Certificate................................................................................................................................. 27
Server Certificate Fields ............................................................................................................................................ 27
Adding Individual Users .............................................................................................................................................. 27
User Fields................................................................................................................................................................. 28
Adding Global Contacts Individually ........................................................................................................................... 29
Routing Inbound Faxes................................................................................................................................................ 30
Configuring Inbound Options ................................................................................................................................... 31
Inbound Routing Destinations .................................................................................................................................. 32
Creating a Restore File ................................................................................................................................................ 33
Fax Management ................................................................................................................................................... 34
Logging into the Web Management Interface............................................................................................................ 34
Requesting a Password ............................................................................................................................................. 34
Navigating the Web Management Interface .............................................................................................................. 34
Checking System, Printer, and Share Status ............................................................................................................... 34
Checking Channel and Fax Status ............................................................................................................................... 35
Sending Now ............................................................................................................................................................... 37
Canceling Outbound Faxes.......................................................................................................................................... 37
Resetting a Channel .................................................................................................................................................... 37
Checking the Mail Queue............................................................................................................................................ 37
Resending Queued Mails .......................................................................................................................................... 37
Viewing Logs................................................................................................................................................................ 38
Log Fields................................................................................................................................................................... 39
Rebooting FaxFinder .................................................................................................................................................. 40
Restoring Factory Defaults.......................................................................................................................................... 40
Restoring Configuration .............................................................................................................................................. 40
Managing Users, Contacts, and Recipients ............................................................................................................. 41
Users ........................................................................................................................................................................... 41
Importing Users......................................................................................................................................................... 41
Creating a CSV File ................................................................................................................................................... 44
Importing a User CSV File ........................................................................................................................................ 44
Exporting a User List ................................................................................................................................................. 45
Deleting Users ........................................................................................................................................................... 45
Editing Users ............................................................................................................................................................. 45
Adding Active Directory Users .................................................................................................................................. 45
Contacts ...................................................................................................................................................................... 46
Allowing Users to Add Global Contacts .................................................................................................................... 46
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CONTENTS
Importing Global or Personal Contacts..................................................................................................................... 46
Exporting a Contact List ............................................................................................................................................ 48
Deleting Global or Personal Contacts ...................................................................................................................... 48
Editing Contacts ........................................................................................................................................................ 48
Groups......................................................................................................................................................................... 48
Using Groups to Organize Contacts .......................................................................................................................... 48
Adding a Global or Personal Group ......................................................................................................................... 48
Deleting Global or Personal Group .......................................................................................................................... 49
Editing Groups........................................................................................................................................................... 49
Recipients.................................................................................................................................................................... 49
Viewing Recipients ................................................................................................................................................... 49
Creating a CSV File ................................................................................................................................................... 49
Importing Recipient Lists ......................................................................................................................................... 50
Importing a Recipient List ......................................................................................................................................... 51
Exporting a Recipient List.......................................................................................................................................... 51
Deleting Recipients ................................................................................................................................................... 52
Advanced Configuration......................................................................................................................................... 53
Using SFTP................................................................................................................................................................... 53
SFTP Fields................................................................................................................................................................. 53
Adding an SFTP Server .............................................................................................................................................. 53
Downloading an SFTP Key......................................................................................................................................... 53
Editing SFTP Server Settings...................................................................................................................................... 53
Deleting an SFTP Server ............................................................................................................................................ 54
Setting Fax Storage Options........................................................................................................................................ 54
Purging Outbound Faxes............................................................................................................................................. 54
Configuring Fax Log Purging........................................................................................................................................ 54
Fax Log Purge Parameters ....................................................................................................................................... 54
Purging Fax Logs Immediately .................................................................................................................................. 55
Emailing or Saving Logs Immediately........................................................................................................................ 55
Using the Common UNIX Printing System ................................................................................................................. 55
Updating Software ...................................................................................................................................................... 56
Updating FaxFinder Software .................................................................................................................................. 56
Upgrading FaxFinder License .................................................................................................................................... 56
Setting the Debug Level ............................................................................................................................................. 57
Downloading System Logs for Troubleshooting ....................................................................................................... 57
Packet Capture.......................................................................................................................................................... 57
Configuring Outbound Fax, Archive and Purge Options ............................................................................................. 57
Allowing Simultaneous Faxing .................................................................................................................................. 58
Setting Fax Storage Options...................................................................................................................................... 58
Archiving Outbound Faxes ........................................................................................................................................ 58
Purging Outbound Faxes........................................................................................................................................... 58
FaxFinder® Fax Server FF240-IP Administrator Guide
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CONTENTS
Enabling Outbound Fax Approval ............................................................................................................................... 59
Removing Approvers................................................................................................................................................. 59
Enabling the Outbound Approval Report ................................................................................................................ 59
Configuring Store & Forward Fax (T.37) .................................................................................................................... 60
Store & Forward (T.37) Parameters.......................................................................................................................... 60
Adding Additional Hosts............................................................................................................................................ 61
Configuring SNMP ....................................................................................................................................................... 61
Viewing Available MIBs............................................................................................................................................. 61
Configuring SNMP Version 1 and 2C ........................................................................................................................ 62
Configuring SNMP Version 3 .................................................................................................................................... 62
SNMP Settings........................................................................................................................................................... 62
Configuring SNMP Allowed Addresses ..................................................................................................................... 62
Setting SNMP Traps .................................................................................................................................................. 63
Dialing Rules .......................................................................................................................................................... 65
Dialing Rules Lists........................................................................................................................................................ 65
Components................................................................................................................................................................ 65
Dialing Rule Patterns................................................................................................................................................... 65
Dialing Rule Actions and Arguments........................................................................................................................... 66
Blacklist Numbers........................................................................................................................................................ 66
Go to List and Return from List Actions...................................................................................................................... 67
Examples ..................................................................................................................................................................... 68
Creating New Dialing Rules ......................................................................................................................................... 70
Adding a Rule .............................................................................................................................................................. 70
Applying New Dialing Rules ........................................................................................................................................ 70
Editing Dialing Rules.................................................................................................................................................... 70
Deleting a Dialing Rule or Dialing Rule List ................................................................................................................. 71
Using Active Directory with FaxFinder ................................................................................................................... 72
Enabling Active Directory............................................................................................................................................ 72
Active Directory Settings........................................................................................................................................... 72
Adding Active Directory Users .................................................................................................................................... 73
Syncing FaxFinder with Active Directory ................................................................................................................. 73
Deleting Active Directory Users ................................................................................................................................ 73
Cover Pages ........................................................................................................................................................... 74
Custom Cover Pages ................................................................................................................................................... 74
Tips ............................................................................................................................................................................ 74
Text Field Names and Descriptions .......................................................................................................................... 74
Creating Cover Pages .................................................................................................................................................. 75
Adding Cover Pages to FaxFinder ............................................................................................................................... 76
Providing Default Opt-Out Information for Cover Pages ........................................................................................... 76
Truncating Phone Numbers on Cover Pages ............................................................................................................. 76
Adding Date and/or Time to Cover Pages .................................................................................................................. 76
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CONTENTS
Cover Page Troubleshooting ....................................................................................................................................... 76
FaxFinder Fax Client Software for Windows and Mac ............................................................................................ 78
FaxFinder Client for Windows..................................................................................................................................... 78
Installing FaxFinder Client Software on Windows .................................................................................................... 78
FaxFinder Printer Usage Rights ................................................................................................................................. 80
FaxFinder Client for Mac............................................................................................................................................. 80
Installing FaxFinder Client Software on a Mac ........................................................................................................ 80
Associate or Disassociate FaxFinder Fax Servers from the Client............................................................................... 82
Associating FaxFinder Fax Servers with the Client ................................................................................................... 82
Disassociating a FaxFinder Unit from the Client ...................................................................................................... 83
Troubleshooting..................................................................................................................................................... 84
What if I can't see my FaxFinder's web page?............................................................................................................ 84
What if I don't get an email when I click Send Test Email? ........................................................................................ 84
Name server address could not be resolved ............................................................................................................ 84
Mail Server Not Running........................................................................................................................................... 84
Client PC can't Connect to Mail Server ..................................................................................................................... 85
Incorrect Administrator Address............................................................................................................................... 85
Mail Server Does Not Support SMTP ........................................................................................................................ 85
Discrepancy between FaxFinder's SMTP settings and Mail Server's User ID and Password Requirements ............ 85
What if FaxFinder doesn't answer a fax call? ............................................................................................................. 85
Where can I Find the SMTP Error Code List? ............................................................................................................. 86
T.37 Advanced Usage............................................................................................................................................. 87
Options........................................................................................................................................................................ 87
Multiple Options Example .......................................................................................................................................... 88
Regulatory Information.......................................................................................................................................... 89
47 CFR Part 15 Regulation Class A Devices ................................................................................................................. 89
Fax Branding Statement.............................................................................................................................................. 90
Canadian Limitations................................................................................................................................................... 90
Industry Canada Class A Notice .................................................................................................................................. 90
EMC, Safety, and R&TTE Directive Compliance ......................................................................................................... 90
Restriction of the Use of Hazardous Substances (RoHS) ............................................................................................ 91
REACH Statement ....................................................................................................................................................... 92
Registration of Substances........................................................................................................................................ 92
Substances of Very High Concern (SVHC) ................................................................................................................ 92
Waste Electrical and Electronic Equipment Statement .............................................................................................. 92
WEEE Directive.......................................................................................................................................................... 92
Instructions for Disposal of WEEE by Users in the European Union ........................................................................ 92
Information on HS/TS Substances According to Chinese Standards ......................................................................... 93
Information on HS/TS Substances According to Chinese Standards (in Chinese) ...................................................... 94
FaxFinder® Fax Server FF240-IP Administrator Guide
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CONTENTS
Configuring Active Directory for Use with FaxFinder .............................................................................................. 95
FaxFinder Server Settings............................................................................................................................................ 95
Registering Schema Snap-in........................................................................................................................................ 97
Creating Custom Attributes ........................................................................................................................................ 97
Custom Attribute Settings......................................................................................................................................... 99
Creating a Custom Class ............................................................................................................................................. 99
Adding Custom Class to User Class ........................................................................................................................... 102
User Attributes Management ................................................................................................................................... 103
Active Directory User Attributes............................................................................................................................. 103
Index.................................................................................................................................................................... 105
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FaxFinder® Fax Server FF240-IP Administrator Guide
PRODUCT OVERVIEW
Product Overview
Product Overview
FaxFinder IP provides distributed faxing capabilities through an IP telephone system, allowing companies to
provide fax services to remote offices and field sales people. FaxFinder converts inbound faxes to PDF or TIFF files
and delivers them to a recipient's inbox, a network folder, or a network printer. Users can send outbound faxes
through a fax client, web browser, or the print function of other applications.
Multi-Tech provides three manuals for use with FaxFinder:
■ Administrator Guide provides details on installing, configuring, and managing FaxFinder.
■ User Guide provides details on sending faxes and using the client software.
■ Developer Guide provides information and examples for the FaxFinder Web Services API.
Package Contents
The package contents include:
■ FaxFinder with factory installed software
■ Universal power supply with power cord
■ One serial cable
■ Adhesive plastic feet
■ Safety notice card
■ Mounting Kit (Optional, purchased separately)
Safety Warnings
Lithium Battery
■ A lithium battery located within the product provides backup power for the timekeeping. This battery has
an estimated life expectancy of ten years.
■ When this battery starts to weaken, the date and time may be incorrect. If the battery fails, the board must
be sent back to Multi-Tech Systems for battery replacement.
■ Lithium cells and batteries are subject to the Provisions for International Transportation. Multi-Tech
Systems, Inc. confirms that the Lithium batteries used in the Multi-Tech product(s) referenced in this
manual comply with Special Provision 188 of the UN Model Regulations, Special Provision A45 of the ICAOTI/IATA-DGR (Air), Special Provision 310 of the IMDG Code, and Special Provision 188 of the ADR and RID
(Road and Rail Europe).
CAUTION: Risk of explosion if this battery is replaced by an incorrect type. Dispose of batteries according to
instructions.
Attention: Pour réduire les risques d’incendie, utiliser uniquement des conducteurs de télécommunications 26
AWG au de section supérleure.
FaxFinder® Fax Server FF240-IP Administrator Guide
9
PRODUCT OVERVIEW
Ethernet Ports
CAUTION: Ethernet ports and command ports are not designed to be connected to a public telecommunication
network.
Ports Ethernet
CAUTION: Les ports Ethernet et de commande ne sont pas conçus pour être raccordés à un réseau de
télécommunications public.
Specifications
Category
Description
Physical Description
Dimensions
W 9.1 in x H 1.9 in x D 6.1 in (W 23.2 cm x H 4.7 cm x D 15.5 cm) Note that adding the
plastic feet increases the height to 1.877 in. See Mounting FaxFinder for dimensions
with mounting brackets attached.
Weight
2.6 lbs (1.2 kg)
Connectors
Connectors
1 RJ-45 console serial port
1 RJ-45 Ethernet port
2 USB ports (inactive)
Power Requirements
Input Voltage
12 Volt @ 5A
For additional power information, see Power Draw.
Environment
Operating Environment
-22° to 185° F (-30° to +60° C) 1
Storage Environment
-40° to 185° F (-40° to +85° C)
Relative Humdity
20 to 90% noncondensing
Fax Specifications
Maximum T.38 Ports
8
Web Connections
50
File Upload Size2
48MB max for the Send Fax Web page; 36MB max for T.37, Client software and API
Certifications
EMC Approvals
FCC Part 15 Class A, EN 55022 Class A, EN 55024
Safety Approvals
UL\cUL 60950-1 ed.2, IEC 60950-1 ed.2 & EN (2006 +am.11)
1
UL Listed @ 40°C. Limited by power supply. UL Certification does not apply or extend to an ambient above 40°C
and has not been evaluated by UL for ambient greater than 40°C. This product is intended to be supplied by a
Listed Power Unit marked L.P.S. or Class 2 and rated 12 VDC 5A.
10
FaxFinder® Fax Server FF240-IP Administrator Guide
PRODUCT OVERVIEW
2
The difference in maximum size allowed is due to the data encoding for T.37, the client software, and API
attachments.
FaxFinder Power Draw
FaxFinder power draw at 12 volts.
Typical1
Maximum2
Peak3
Current (AMPS)
0.870
0.955
15.40
Watts
10.65
11.65
--
Multi-Tech Systems, Inc. recommends that the customer incorporate a 10% buffer into their power source when
determining product load.
1
Typical is the current while the unit is powered up, but not sending or receiving faxes.
2
Maximum is the current while sending or receiving faxes.
3
Peak is the current while sending or receiving faxes.
Fax File Types
Users can fax the following document types through the web management interface. Additional options are
available through the FaxFinder Client.
■ PDF
■ PS
■ TIF or TIFF
■ TXT
Note: When printing from another application, FaxFinder sends the file as TIF images.
Requirements
The FaxFinder IP Fax Server works with other devices and services on your communication network to send and
receive faxes and to perform administrative functions. FaxFinder requires:
■ SMTP server access
Used to distribute FaxFinder emails that contain faxes, administrative notices, and log files.
■ Multi-Tech recommends that you create a DNS A record for FaxFinder.
■ Depending on the location of email recipients and IP resources, FaxFinder may also require WAN
access through your network’s Internet gateway.
■ A workstation for initial FaxFinder configuration
Depending on your network, you may need to connect FaxFinder directly to the workstation to complete
initial network setup. You will need to identify and possibly change the workstation’s current IP. If using a
laptop, note that an active WiFi connection may interfere with the Ethernet connection to FaxFinder.
■ Internet Browser
Use a current version of your Internet browser. Some FaxFinder Web Management pages do not render
correctly on outdated browsers.
FaxFinder® Fax Server FF240-IP Administrator Guide
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PRODUCT OVERVIEW
■ Static IP address
FaxFinder does not support automatically assigned IP addresses via DHCP. FaxFinder is set from the factory
with an IP address of 192.168.2.1 (netmask 255.255.255.000).
■ Ethernet and RJ-45 Cable
You need to know if your Ethernet equipment has a simple traditional switch or hub, a managed V-LAN
switch that is IP address aware (and will block traffic that is not from its configured subnet), or a port on a
network enabled device (such as a PBX or router) with controls that are similar to a managed switch.
■ FaxFinder's Ethernet interface is full duplex, auto negotiating 10/100/1000 Mb and auto polarity
sensing. Auto polarity allows you to use a traditional straight through or cross-over, Ethernet RJ45 cable.
■ FaxFinder does not support POE (Power over Ethernet). You may need to disable POE features on
the Ethernet port that you connect to the FaxFinder.
■ SIP and T.38 Network Requirements
You need to know what parameters your network requires to communicate with the FaxFinder.
Fax Routing Overview
Inbound Routing
Depending on your network configuration, FaxFinder can route incoming faxes to a network printer, network
share, and through your mail server to any individual user. FaxFinder can deliver incoming faxes as email
attachments to any user on your mail system, whether local, remote, or mobile.
Outbound Routing
You can configure FaxFinder so that users can send faxes through a T.37 email, the FaxFinder Fax Client, a web
browser, or a Web API. Fax Client Software, installed on a user's Windows computer, also allows the user to send
faxes through the print function of any software.
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FaxFinder® Fax Server FF240-IP Administrator Guide
PRODUCT OVERVIEW
FaxFinder® Fax Server FF240-IP Administrator Guide
13
HARDWARE AND INSTALLATION
Hardware and Installation
Connectors and LEDs by Model
FaxFinder FF240-IP Connectors
Connector Descriptions
Label
Description
+12V
Power receptacle for provided power cord.
CONSOLE
DE-9 connection for serial access and control of the FaxFinder.
USB
Not used at this time.
RESET
Use to reboot the FaxFinder.
LAN 1
RJ-45 receptacle for network connection.
FaxFinder FF240-IP LEDs
LED Descriptions
Label
Name
Description
Speed
Speed
When lit, if the color is:
Green: Ethernet rate is 1000 Mbps
Yellow: Ethernet rate is 100 Mbps
Unlit: Ethernet rate is 10 Mbps
14
Link/Act
Link / Activity
Lit when a physical link has been established with the Ethernet network. Blinks
when there is activity.
HDD
High Density
Drive
When the internal hard drive is accessed, this LED is yellow. When unlit, HDD is
not being accessed.
Power
Power
Solid (constant) green if unit is on.
FaxFinder® Fax Server FF240-IP Administrator Guide
HARDWARE AND INSTALLATION
Before Installing FaxFinder
Disable Call Waiting on lines or PBX ports to be used with FaxFinder. FaxFinder does not support Call Waiting. The
Call Waiting beep causes fax communication errors.
Mounting FaxFinder (Optional)
The FaxFinder 240-IP is a table-top unit that can be rack-mounted. Mounting kits can be purchased separately.
When installing the unit in a closed or multi-unit enclosure, follow the recommended installation defined by the
enclosure manufacturer.
Rack Safety
When installing the unit in a closed or multi-unit enclosure, follow the recommended installation defined by the
enclosure manufacturer.
Note: The ambient temperature of the rack interior must not exceed 40° Celsius.
■ Do not place the unit directly on top of other equipment or place other equipment directly on top of the
unit.
■ If installing the unit in a closed or multi-unit enclosure, ensure adequate airflow within the rack so that the
maximum recommended ambient temperature (40° C) is not exceeded.
■ Ensure that the unit is properly connected to earth ground by verifying that it is reliably grounded when
mounted within a rack.
■ If a power strip is used, ensure that the power strip provides adequate grounding of the attached
apparatus.
■ When mounting the equipment in the rack, make sure mechanical loading is even to avoid a hazardous
condition. The rack should safely support the combined weight of all the equipment it supports.
■ Ensure that the main supply circuit is capable of handling the load of the equipment. See the power label on
the equipment for load requirements.
■ Only properly qualified service personnel should install this equipment. Only connect like circuits - connect
SELV (Secondary Extra Low Voltage) circuits to SELV circuits and TN (Telecommunications Network) circuits
to TN circuits.
Mounting FaxFinder in a 19-inch Rack
Attaching the FaxFinder to the rail of an EIA 19-inch rack enclosure will likely require two people.
1.
2.
3.
Unpack the mounting kit. You should have two pairs of mounting brackets (four parts) and a bag of
screws.
Remove feet (4) from the FaxFinder unit, if they are attached.
Remove two screws (Figure 1 Part A) from the bottom right side of the FaxFinder.
FaxFinder® Fax Server FF240-IP Administrator Guide
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HARDWARE AND INSTALLATION
Figure 1
4.
Secure the bracket piece shown in Figure 2 to the bottom of FaxFinder's right side using two provided
screws. Figure 1 Part B shows how to position the bracket piece.
Figure 2
5.
16
Use two screws to attach the second bracket piece (Figure 3) to the posts on the first bracket as shown in
Figure 1 Part C. The flange side of the bracket should face toward the back. Figure 4 shows a FaxFinder
240-IP with both bracket pieces attached.
FaxFinder® Fax Server FF240-IP Administrator Guide
HARDWARE AND INSTALLATION
Figure 3
Figure 4
6.
7.
Repeat Steps 3-5 for the left bracket.
Secure the unit to rack rails by the brackets and mount the FaxFinder in the rack enclosure per the rack
manufacture's mounting procedure. Because equipment racks vary, screws for rack-rail mounting are not
provided. Follow the instructions of the rack manufacturer and use screws that fit.
FaxFinder® Fax Server FF240-IP Administrator Guide
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HARDWARE AND INSTALLATION
Cabling FaxFinder
To cable FaxFinder:
1. Connect the power cord to an outlet or power strip and to the power adapter.
2. Connect the power adaptor to the 12V connector on the FaxFinder.
CAUTION: Use only the power supply provided with the FaxFinder. Using any other power supply voids the
warranty and can damage the FaxFinder.
3. Verify power.
■ The Power LED comes on immediately after power is applied.
■ FaxFinder takes a short time to boot up when you apply power.
4.
Connect FaxFinder to Ethernet Network. Plug one end of your RJ-45 Ethernet cable into the FaxFinder's
Ethernet port (labeled LAN1) and the other end into your network Ethernet hub. This Ethernet cable is
not included with your FaxFinder unit.
Warning:
Before connecting to the Ethernet Network, determine if the network is a 192.168.2.x subnet. FaxFinder's
factory default IP address is 192.168.2.1. Connecting the FaxFinder to a network that has a different device
at the same IP address will cause data interference.
If your existing Ethernet network uses a 192.168.2.x subnet, connect from the Administrative PC to the
FaxFinder using an RJ-45 Ethernet cable and configure the FaxFinder's IP address to an IP address currently
available on the Ethernet network. (Refer to Configuring FaxFinder's IP address and Network Settings.)
When the FaxFinder's IP address has been configured, you can connect the FaxFinder into the network.
18
FaxFinder® Fax Server FF240-IP Administrator Guide
BASIC FAXFINDER CONFIGURATION
Basic FaxFinder Configuration
Configuring FaxFinder's IP Address and Network Settings
To configure the FaxFinder's IP address:
1.
Set the admin computer to startup IP address.
If FaxFinder is already connected to a network, the client software can auto-discover the IP address. You
can also use the console port and a terminal program to learn its IP address; enter "ifconfig eth0" in the
terminal program.
Connect the FaxFinder directly to a compatible computer so you can change the FaxFinder's IP address to
one that will operate on your network. To connect a FaxFinder directly to a compatible computer:
a.
b.
2.
Use an RJ-45 network cable to connect a PC directly to your FaxFinder (this may require you to
disconnect the PC from its current network).
Set the IP address through the PC connected to the FaxFinder. In the Windows Control Panel, open
the Network option. Open Properties for the Local Area Connection. Record the original IP address
so you may re-enter it when finished. Select Use the following IP address and set the IP address to
http://192.168.2.x where x can be from 2 to 254 (use any address except 192.168.2.1). Close the
Properties forms.
Login to FaxFinder Web Management.
a.
Open a web browser and enter the FaxFinder IP address, 192.168.2.1. The Login screen appears,
showing that the FaxFinder is connected to the network.
Note: FaxFinder uses a Secure WEB interface via TLS (HTTPS browsing) with a self-signed certificate.
Your browser will display a warning message about expired or invalid certificates. Ignore the warning
or add an exception. Refer to Generating a Server Certificate for details.
b.
c.
3.
Enter admin (all lower case) in both the Username and Password fields.
Click Login. The Web Management home page appears. Use this page to access all the FaxFinder
Server software screens.
Set FaxFinder's IP Addresses.
a.
b.
c.
Click System Configuration. The Network Configuration page appears.
Enter the IP Address and other network information for your FaxFinder. Refer to Network
Configuration Fields for field details.
Click Save.
■ If you have not changed a DNS setting, changes take effect within a few seconds.
■ If you have changed a DNS setting, the system prompts you to reboot the unit and changes
take effect when the reboot completes. Change will not take effect if you cancel the reboot.
You can wait to reboot until you complete configuration.
Note: At this stage, your computer and the FaxFinder will no longer communicate with each other.
4.
Reset the admin computer's IP Address.
a.
Reset the computer's IP address to the original value that you recorded in Step 1 or any other IP
address that allows you to communicate with the FaxFinder at its new IP address.
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BASIC FAXFINDER CONFIGURATION
b.
c.
5.
Disconnect the computer from the FaxFinder.
Re-connect your computer to its normal LAN connection.
Log in after reset. After resetting admin computer's IP address, you must log into the FaxFinder Server
software again.
a.
b.
Enter the new IP address of the FaxFinder into your browser.
Enter admin (all lower case) in both the Username and Password fields.
Again, your browser may show a warning about the certificate. Ignore it and continue.
Network Configuration Fields
FaxFinder's factory default IP address is 192.168.2.1 and 24 bit network mask is 255.255.255.0.
Field
Description
Hostname
Required. Enter an alphanumeric hostname to associate with this FaxFinder. Hostnames
can contain periods (.) and dashes (-). Multi-Tech recommends that the hostname be
resolvable by DNS or otherwise. FaxFinder uses this hostname to identify itself when
connecting to an SMTP server. This hostname is also used in the recipient's address for
T.37 emails.
Description
Enter a description up to 64 characters. This appears on the Web Management home
page.
IP Address
Required. Enter a static IP address for the FaxFinder to use. FaxFinder does not support
automatic assignment (DHCP). If you are setting up this FaxFinder for the first time, once
you change the IP address, you will need to be on the same network to make changes.
Subnet Mask
Required. Enter the subnet mask to be used by this FaxFinder. A typical subnet mask is
255.255.255.0, but your network may be different.
Default Gateway Required. Enter the network's default gateway IP address. This allows FaxFinder to
contact network addresses outside the local network, such as an internet time server or
SMTP server.
20
Primary DNS
Enter the primary domain name server, if any, that this FaxFinder will use for IP address
name resolution. If you change this value, reboot the system when you save your
changes.
Secondary DNS
Enter the secondary domain name server, if any, for this FaxFinder. If you change this
value, reboot the system when you save your changes.
FaxFinder® Fax Server FF240-IP Administrator Guide
BASIC FAXFINDER CONFIGURATION
Updating the Admin Account
By default, FaxFinder includes an admin user account. Update the factory-default settings with a secure password
and an email address.
1.
2.
3.
4.
5.
Click Users.
Click Edit in the administrator's Action column.
Enter an email address for the administrator account.
Change the password from the default to something secure. Enter and confirm a new password.
Passwords are case sensitive and can contain A-Z, 0-9 and underscores ( _ ).
Click Save to save changes to the administrator account.
Setting Time
Correct time settings are important for fax verification and logging purposes. Use Time Configuration to select a
time server, time zone, and date and time formats.
1.
2.
3.
Click System Configuration > Time.
Enter time parameters. See Time Fields.
Click Save.
Time Fields
Field
Description
Time Configuration
Time Server
Select time.nist.gov, clock.via.net, pool.ntp.org, Custom, or None from the drop-down
list.
■ Select Custom to enter a custom time server in field below.
■ If you select None, enter the current time and date and click Save in the Set
Current Time section.
Custom Time Server
If you do not want to use time.nist.gov, clock.via.net, or pool.ntp.org, set the Time
Server to Custom and use this field to enter the address of another time server.
Synchronize Every
Enter a time interval for how often you want FaxFinder to synchronize with the time
server. This is only valid if you select a time server.
Time Zone
Select the time zone for the FaxFinder's location. After a time zone change, you will be
prompted to reboot the FaxFinder. Cancel if you do not want to reboot at this time. The
time zone change will not be saved unless you click OK and reboot the FaxFinder.
Date Format
Select a date format from the drop-down list.
Time Format
Select a time format of either 12 or 24 hours.
Set Current Time
Time (24hr) hh:mm:ss
If you set Time Server to None, enter the current time in an hour:minutes:seconds
format.
Date MM/DD/YYYY
If you set Time Server to None, enter the current date in a month/day/year format.
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BASIC FAXFINDER CONFIGURATION
Configuring SMTP
Enter SMTP information for your mail server so that FaxFinder can work with your company's email.
Note: Incoming faxes that are to be routed by email to fax recipients will not be delivered unless this section
and your email server are configured correctly.
1.
2.
3.
4.
Click System Configuration > SMTP.
Enter SMTP parameters as required by your email system. Refer to SMTP Parameters for field details.
Click Save.
Enter an email address to receive a test email. Then, click Send Test Email. Check to see it was delivered.
If it was delivered successfully, your SMTP server is relaying emails generated by the FaxFinder to local
email recipients.
If it was not delivered, check your settings and refer to Troubleshooting.
SMTP Parameters
Fields
Description
SMTP Server Address
Enter the IP address or hostname of the SMTP server where FaxFinder will send
emails. If you enter a hostname, configure FaxFinder with an appropriate DNS server
address.
SMTP Port
Enter the SMTP port to be used. The default value for SMTP is 25.
FaxFinder Email Address
Enter an email address to define the FaxFinder’s Sender Envelope address. If left
blank, the Sender Envelope will be ffmailer-noreply@theFaxFinder'shostname.
Depending on whether the FaxFinder email is administrative or fax delivery, the
From address displayed with the email will be either the address defined here or a
combination of it and the FaxID provided by the remote fax machine.
SMTP Username
If necessary for authentication, enter the username that FaxFinder will use for
validation on the email server.
SMTP Password
If necessary for authentication, enter the password associated with the above
username.
Confirm SMTP Password
Re-enter the password to verify the password.
Sending a Loop Back Test Fax
After you have configured the SMTP, send a loop back test fax to confirm if FaxFinder can send and receive a fax
and route it correctly.
You will send a different type of test fax after configuring SIP and T.38.
1.
2.
3.
4.
22
Click Fax Configuration > Inbound Routing and confirm where the fax will be routed. If you did not
change the default routing, the Admin email address will receive any incoming faxes. To change or verify
the Admin email address, refer to Updating the Admin Account.
Click Fax Configuration and enter your FaxFinder's IP Address in the SIP Proxy/Gateway field.
Leave default values in the other fields and click Save. All outbound faxes will be looped back to the
FaxFinder.
Click Send Fax.
FaxFinder® Fax Server FF240-IP Administrator Guide
BASIC FAXFINDER CONFIGURATION
5.
6.
7.
Select Enter Recipient Info from the Find Recipient list.
Enter 123-456-7890 as the Fax Number.
Enter some text in the subject and comments fields and click Send Fax .
Checking Test Results
After sending the test fax:
1.
2.
3.
4.
Click Status & Logs > Fax Status. You should see sending on one of the channels and receiving on another
channel.
Click Inbound Fax Log. Inbound Fax Log indicates if the email was sent successfully.
Click Details for the fax to view a popup showing where FaxFinder sent the fax.
Check the Admin email inbox or the default destination you entered to see if the test fax was delivered.
If the email is not delivered within five minutes, refer to Troubleshooting
Configuring SIP and T.38
Configure SIP and T.38 with the parameters required by your IP network.
1.
2.
3.
Click Fax Configuration. SIP/T.38 is the default page.
Enter SIP and T.38 parameters as required by your network.
Click Save.
Restoring SIP and T.38 Factory Defaults
To restore the factory settings for SIP and T.38, click Defaults. Note that factory defaults may not work with your
network.
SIP and T.38 Parameters
Field
Description
SIP
Transport Protocol
SIP call setup messages are transmitted using UDP.
SIP Proxy/Gateway
Enter the IP address of the SIP device that FaxFinder will communicate with when sending
faxes. It can be a SIP proxy, SIP Gateway or IP PBX.
SIP Domain
Enter the SIP domain into the box, if required.
Firewall Address
If your FF240-IP is behind a firewall and you want SIP traffic to appear to be from your
firewall IP address, enter your firewall's IP address here. This is common when the FF240IP is configured to communicate directly with an online SIP provider through a firewall or
when there is a firewall between your FF240-IP and your local IP PBX. If your SIP server/IP
PBX is on the same network as your FF240-IP, leave this setting blank.
Authorization
Required
Check this if the SIP proxy or the registrar requires authentication to communicate with
the FaxFinder.
Username
If you checked Authorization Required, enter the required username.
Password
If you checked Authorization Required, enter the required password.
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BASIC FAXFINDER CONFIGURATION
Field
Description
Confirm Password
Re-enter the authorization password.
Local Port
Enter the local port used for SIP. Default is 5060.
SIP Proxy Port
Enter the SIP Proxy port, if required. Default is 5060.
Loose Routing
Select on if your network allows loose source routing. Default is off, used if your network
requires strict source routing.
Use Registrar
Check this if the FaxFinder needs to use a Registrar for SIP call routing.
Registrar
If you checked Use Registrar, enter the SIP Registrar IP address.
Registrar Port
If you checked Use Registrar, enter the Registrar port. Default is 5060.
Expires
If you checked Use Registrar, enter the registrar expiration time in seconds. Default is
3600 seconds.
T.38
24
Fax ID
Enter the Fax ID you want the FaxFinder to send out.
Fax Method
Select the outbound fax method. Options are T.38 Re-invite, T.38 Direct, and T.30 Pass
Through. Default is T.38 Re-invite. Inbound faxes can use either option automatically.
Fax Codec
Check the box for each outbound fax codec you want in use. G.711 A-law and G.711 µ-law
are available depending on your Fax Method (T.38 Re-invite only). Inbound faxes can use
either option automatically. Both options are checked by default.
Redundancy Level
Enter a redundancy level for the FaxFinder. Default is 3.
Max Buffer
Enter the maximum buffer for FaxFinder to use. Default is 4000.
Channel Reservation
To reserve channels for specific use, enter the number of channels reserved for Inbound
Only or Outbound Only in these fields. Setting both fields to 0 configures all channels to
handle both incoming or outgoing faxes as needed. Default is 0 for both fields.
Max Rate
Select the maximum fax transmission rate for the channels from the drop-down list.
Options are: 2400, 4800, 9600, 12000, 14400, 16800, 19200, 21600, 24000, 28800, 31200,
33600. Default is 14400.
Error Correction
Check on to enable automatic fax error correction. Off turns off automatic error
correction. Default is on.
Dialing Rules
To apply dialing rules, select the rules from the drop down list. Refer to Dialing Rules
Overview for information on setting up dialing rules.
Jitter Buffer Delay
Enter the jitter buffer delay (in milliseconds) required by your network. Default is 300 ms.
Max Datagram
Enter the maximum datagram size your network allows. Default is 948.
Extension Length
Enter the extension length allowed for the channels.
Extension Source
Select the extension source to be used by the FaxFinder. Options are: SIP To Header or
SIP Diversion Header. Default is SIP To Header.
Extension Digits
Select the manner in which extension digits are used. Options are: Use All, Use First Only,
and Use Last Only. Default is Use All.
FaxFinder® Fax Server FF240-IP Administrator Guide
BASIC FAXFINDER CONFIGURATION
Sending and Receiving a Test Fax
After you have configured SIP and T.38 to work with your network, use the following steps to send another test
fax.
1.
2.
3.
4.
5.
Click Send Fax.
Send a fax to a remote fax machine that your SIP device can access.
Configure your SIP device dial plan to properly route incoming fax calls to the FaxFinder.
Send a fax from the remote fax machine to the FaxFinder.
Verify that the FaxFinder received the fax message and then check the administrator's email inbox to see
if it was delivered. To verify that FaxFinder received the fax, click Status & Logs and then click:
■ Fax Status to see faxes currently in progress.
■ Inbound Fax Log to see Faxes that have been delivered. Click Details to view a pop-up window
showing delivery details.
If the email is not delivered within five minutes, refer to Troubleshooting.
Verify that you can open the fax in PDF viewer, such as Adobe Reader. If you configured FaxFinder to deliver faxes
as TIFF files, use the Multi-Tech TIFF viewer or a graphic file viewer to view the fax.
Adding a Printer (Optional)
To route faxes directly to a printer, add a network printer to FaxFinder. Using a printer is not required.
1.
2.
3.
4.
Click System Configuration > Printer.
Click Add and enter your printer information. Refer to Printer Fields for details.
Click Save.
Click Print Test Page, , to verify that the printer was setup correctly.
Printer Fields
Field
Description
Printer Make
Select your printer's manufacturer from the drop-down list. If the manufacturer is
not listed, select Generic.
Printer Model
Select your printer model from the drop-down list. If your printer make is Generic,
the options here will be generic.
Printer Name
Enter a name for this printer that users will understand. Printer names can contain
upper- and lowercase letters, numbers, hyphens, and underscores. They cannot
have spaces.
Description
Enter a description that will help users select the correct printer, for example, 2nd
floor copy room.
Device URI
Enter this printer’s Uniform Resource Identifier. The URI identifies a printer's
location on the network. To find a valid syntax for your printer, click the Help link
next to this field.
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BASIC FAXFINDER CONFIGURATION
Adding a Network Share (Optional)
If you want FaxFinder to send faxes to a network folder, set up a network share. Anyone with network rights to the
shared folder can view the faxes sent there. Creating a shared location can help ensure that faxes are responded to
in a timely manner and provides a location for archiving faxes.
For information on using SFTP to access, transfer, and manage files securely, refer to Using SFTP.
Note: When using a Microsoft Windows network, you may need to enable Simple File Sharing.
Network shares are not required.
1.
2.
3.
4.
Click System Configuration > Shares.
Enter the Domain/Workgroup where the FaxFinder will operate and click Save. The default value is
Workgroup.
Click Add and enter your network folder information. Refer to Network Share Fields for details.
Click Save. Network Share updated appears at the top of the page.
Network Share Fields
FaxFinder's factory default IP address is 192.168.2.1 and 24 bit network mask is 255.255.255.0.
Field
Description
UNC/Location
Enter the Universal Naming Convention identifier or network location of up to 50
characters, for example, //server/service or \\server\service.
Username
Enter a username that has write access to the shared location. This can be a general
account or one specific to the shared folder.
Password
Enter the password associated with the above username.
Confirm Password
Re-enter the password in order to avoid possible errors.
Using a Server Certificate
FaxFinder allows you to upload or generate a server certificate.
Upload a Server Certificate
The server certificate file must be named server_cert.pem. FaxFinder requires a certificate that is a combined
private key and certificate file with the following sections:
-----BEGIN PRIVATE KEY----.
.
-----END PRIVATE KEY--------BEGIN CERTIFICATE----.
.
-----END CERTIFICATE----To upload a certificate:
26
FaxFinder® Fax Server FF240-IP Administrator Guide
BASIC FAXFINDER CONFIGURATION
1.
2.
3.
4.
5.
6.
Click System Configuration > Certificates.
Click Upload.
Browse to your certificate.
Enter certificate information. Refer to Server Certificate Parameters for details. The values you enter are
for identification purposes only.
Click Save. You will be prompted to reboot FaxFinder.
Reboot FaxFinder.
Generating a Server Certificate
Because FaxFinder uses a self-signed website certificate, your browser will show a certificate error and warning.
Ignore the warning or, depending on your browser, add an exception or add your FaxFinder IP address to your
trusted sites.
To generate a certificate:
1.
2.
3.
4.
5.
Click System Configuration > Certificates.
Click Create.
Enter certificate information. Refer to Server Certificate Fields for details. The values you enter are for
identification purposes only.
Click Generate. You will be prompted to reboot FaxFinder.
Reboot FaxFinder.
Server Certificate Fields
Unless otherwise specified in the table below, you can enter up to 64 characters in these fields.
Field
Description
Common Name
Enter the hostname or IP address, depending on which you use to connect to FaxFinder.
The web browser uses this field to check for a valid certificate.
Days
Enter up to three digits for number of days that the certificate is valid.
Country
Enter the two letter code for the country the certificate is valid for. US is the code for the
United States. To find other country codes, search the web for "ISO country codes."
State/Province
Enter the state or province for which the certificate is valid.
Locality/City
Enter the city or locality for which the certificate is valid.
Organization
Enter the organization name for which the certificate is valid.
Email Address
Enter the email address of the person responsible for the FaxFinder. Typically this is the
administrator. This field may be left blank.
Adding Individual Users
Users are those who send faxes through FaxFinder. Multi-Tech recommends adding users into FaxFinder before
installing the FaxFinder Client software on a user's workstation.
If you have several users to add, you can import a Comma Separated Value (CSV) file with user information. Refer
to Importing Users for details.
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BASIC FAXFINDER CONFIGURATION
Note: The Admin user cannot be deleted. To change the password or other Admin account information, click
Edit for the Admin.
To add users individually:
1.
2.
3.
4.
5.
Click Users to create user accounts.
Click Add.
Enter user information. Refer to User Fields below for details.
Click Save to save the entry.
Repeat Steps 2-4 for each user you want to add.
User Fields
Field
Description
Username
Enter a user name. This is used to login to a FaxFinder.
Full Name
Enter the user's name. FaxFinder uses this name as the fax sender's name.
Password
Enter a password. Passwords are case sensitive and can contain A-Z, 0-9 and
underscores ( _ ).
Confirm Password
Re-enter the password to confirm it.
Email
Enter the user's email address.
Include Cover Page
Check to include a cover page by default when this user sends a fax.
Default Cover Page
Select a cover page template from the drop-down list. For information on setting
up default cover pages refer to Adding Cover Pages to FaxFinder.
Phone Number
Enter a voice number for the user.
Fax Number
Enter a fax number for the user.
Organization
Enter the user's organization
Default Send Fax Options
Max Attempts
Enter the default maximum number of times you want FaxFinder to try to send
the fax to a recipient. Default is 3.
Fax Priority
Select a default Fax Priority for this user account. When multiple faxes are
scheduled for the same time, FaxFinder sends those with a high priority before
those with a low priority. Options, from highest to lowest priority, are:
■ 1st Priority
■ High
■ Medium/High
■ Medium (Default.)
■ Medium/Low
■ Low
Retry Interval
28
Enter the default Retry Interval for this user account. This is the time between
retry attempts when the fax does not complete. The default retry time is 300
seconds.
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BASIC FAXFINDER CONFIGURATION
Field
Description
Email Fax Receipt
Select when FaxFinder sends a fax receipt. Default is Failure. Options are:
■ Always, which sends a receipt with every fax attempt
■ Failure, which sends a receipt only when a fax is not successful
■ Never
Fax Attachment with Receipt If you want fax receipts to include an attachment of the original fax by default,
select the attachment option. Options are:
■ None
■ PDF
■ TIFF
Print Fax Receipt
Set the condition that will trigger the fax receipt to be printed. Options are the
same as Email Fax Receipt. Never is the default.
Select Printer
If you select Failure or Always as an Print Fax Receipt option, select which printer
you want to use from the drop down list. None is the default.
Print with First Page
Check this option if you want the fax receipt to print with the fax's first page.
User Permissions
View All Inbound Fax Logs
Check this to allow this user to view inbound fax logs.
View All Outbound Fax Logs
Check this to allow this user to view outbound fax logs.
Create Inbound Routing Recipient
Add Route
Check this to add the user as a Recipient on the Inbound Routing page for the fax
extension entered below. The fax destination will be this user's email address. You
could use this to route incoming sales faxes to this specific user.
Fax Extension
Enter the fax extension number that you want to route to this user.
Adding Global Contacts Individually
Multi-Tech recommends adding global contacts into FaxFinder before installing the FaxFinder Client software on a
user's workstation. The FaxFinder Client software automatically downloads fax contacts from the FaxFinder server.
Users can have their own personal contacts in addition to the Global Contact Database. The FaxFinder Client keeps
a copy of the contact information locally and checks for changes when the software is used.
If you have several contacts to add, you can import a Comma Separated Value (CSV) file with contact information.
Refer to Importing Global or Personal Contacts for details. Users can also add personal contacts. Refer to the
FaxFinder Fax Server User Guide for details.
To add contacts individually:
1.
2.
3.
4.
5.
Click Contacts > Global to create fax contact entries available to all users.
Click Add.
Enter the contact's name, fax number, phone number, and organization.
Click Save to save the entry.
Repeat Steps 2-4 for each global contact.
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Routing Inbound Faxes
Select how you want inbound faxes routed:
■ Global Routing sends a copy of every incoming fax to the defined fax destination as well as to destinations
in the Lines or Recipients table.
■ Default Routing defines a default fax destination when the incoming fax does not include a valid recipient's
extension.
■ Recipient Routing is based on the extension number.
You can define multiple fax destinations. Faxes can be delivered via email, sent to a printer, or written to a
network or SFTP share. You can also send incoming faxes directly to Trash. To configure inbound routing:
1.
2.
Click Fax Configuration > Inbound Routing.
Click Global Routing to add global fax destinations.
a.
b.
c.
d.
e.
3.
Click Default to set the destination for incoming faxes that don't provide a valid extension. By default, this
is set to Email Fax to User: admin.
a.
b.
c.
d.
e.
4.
Click Edit , .
Click Add in the Destinations section.
Select Destination Type from the drop down list and enter information required for that destination
type. If you select Trash, you cannot define other destinations for this line. Refer to Inbound Routing
Destinations for destination details.
Click Save.
Repeat Steps b-d for each destination. Click Done to return to the Inbound Routing page.
Add Recipients for inbound routing. If you have several recipients to add, refer to Importing Recipients
for details on importing recipient information.
a.
b.
c.
d.
e.
f.
g.
h.
30
Click Edit, .
Click Add.
Select Destination Type from the drop down list and enter information required for that destination
type. Refer to Inbound Routing Destinations for details.
Click Save.
Repeat Steps b-d for each global destination. Click Done to return to the Inbound Routing page.
Click Add.
Enter the recipient's DID number in the Extension field. This number is dictated by your PBX and/or
Telco line.
Enter the recipient's Name.
Click Save.
Click Add to add a destination.
Select Destination Type from the drop down list and enter information required for that destination
type. If you select Trash, you cannot define other destinations for this recipient. Refer to Inbound
Routing Destinations for destination details.
Click Save.
To add additional destinations for this recipient, repeat Steps e-g. Click Done to return to Inbound
Routing.
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i.
5.
To add recipients, repeat Steps a-h.
Click Save to save the entry.
Configuring Inbound Options
Use this page to configure inbound options and set filename format and email fields for all inbound faxes.
1.
2.
3.
4.
5.
Go to Fax Configuration > Inbound.
Select the inbound fax options and click Save. Refer to Inbound Options Fields for field descriptions.
To set a filename for incoming faxes, enter the filename in the Share/SFTP Filename Format field. Refer
to Inbound Options Examples.
Enter an Email Attachment Format. Refer to Inbound Options Examples.
Click Save.
Inbound Options
Field
Description
Inbound Options
Email Fax Details
Check to include fax details in the email body.
Email Empty Faxes Check to email to users faxes that fail and contain no pages.
Enable Archive
Check to save copies of incoming faxes copy to an archive directory.
Archive Directory
Click Browse and select a directory for archived faxes. The directory must be setup as a
Network Share. See Adding a Network Share (Optional).
Email Size Limit
Enter the maximum email size in kilobytes that your SMTP server can accept from FaxFinder.
FaxFinder automatically splits larger incoming faxes into multiple faxes that are below this limit
and emails each separately. The email subject line will show, "Fax Received (x of n) From"
where n is the total number of emails for the complete fax and x is which section is attached to
the email.
Fax Output Format Select PDF , TIFF G3, or TIFF G4 as the delivery format for inbound faxes.
Filename Configuration
Share/SFTP
Filename Format
Enter the filename format for inbound faxes. Acceptable characters are: A-Z, a-z, 0-9,
_().,;~!@#$^&=+{}[]' -. To add % character to the filename type %%. The file extension (PDF or
TIFF) is added automatically. Filename mask must include Date (%D) and Time (%T), and/or
Counter (%X) variable. For more information, refer to Variables and Examples.
Email Attachment Enter the format for the fax email attachment. For more information, refer to Variables and
Format
Examples.
Email Configuration
From
Enter what you want in the From field for inbound faxes. You can use a combination of
variables and text.
Subject
Enter what you want in the Subject field for fax emails. You can use a combination of variables
and text.
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BASIC FAXFINDER CONFIGURATION
Variables
This table shows which variables are for configuring the inbound fax filename and email. Variables are casesensitive.
Variable
Represents
Filename
Email
%C
Caller ID name
X
X
%D
Date
X
X
%E
Fax extension
X
X
%I
Remote ID
X
X
%L
Line number
X
X
%N
Caller ID number
X
X
%P
Number of pages
X
X
%R
Recipient number
X
X
%T
Time
X
X
%X
Counter
X
--
Examples
To configure filename to display Recipient Name, Date and Time "Michael_20140525_193045.pdf" enter the
following mask:
■ - %R_%D_%T
To configure From to display Caller ID Name and Caller ID Number, Caller: Terry Smith (2501) enter the following
mask:
■ Caller: %C (%N)
To configure Subject of Fax received on 5/25/2014 at 19:30:45, total pages - 5, enter the following mask:
■ Fax received on %D at %T, total pages - %P
Inbound Routing Destinations
32
Destination
Required Additional Information
Destination Type
Email Fax to User
Select a user.
Global, Default, Recipient
Email Notification to User Select a user.
Global, Default, Recipient
Email Fax
Enter an email address.
Global, Default, Recipient
Email Notification
Enter an email address.
Global, Default, Recipient
Share
Click Browse and select a network folder. Add
network folders through the Shares page. See
Adding a Network Share (Optional).
Global, Default, Recipient
Sftp
Select the SFTP server.
Global, Default, Recipient
Print
Select a printer.
Global, Default, Recipient
FaxFinder® Fax Server FF240-IP Administrator Guide
BASIC FAXFINDER CONFIGURATION
Destination
Required Additional Information
Destination Type
Trash
None.
Recipient
Note: If you select Trash, you cannot
define other destinations.
Creating a Restore File
After you configure FaxFinder to work in your environment, create a restore point to save your settings. A restore
file allows you to restore your configuration settings if the FaxFinder is reset to factory defaults or if you make a
change you want to undo. To create a restore point:
1.
2.
Click System Configuration > Save/Restore.
Click Save Config. A file download window opens.
Note: Some browsers automatically save the file to a default location when you click Save Config. To save
to another location so you can find it, right-click Save Config and click Save as.
3.
Click Save or OK depending on your browser.
The configuration restore file name is formatted as config_model_version_date.bin. For details on restoring a
configuration file, refer to Restoring Configuration.
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FAX MANAGEMENT
Fax Management
Logging into the Web Management Interface
To login to the Web Management Interface:
1.
2.
Enter the FaxFinder IP address or hostname in your browser and press Enter. If you see the certificate
warning, bypass the warning to display the Login page.
Type your Username and Password and click Login.
The default username is admin and the default password is admin.
Requesting a Password
To request a forgotten password:
1.
2.
Click Forgot Password.
Enter your username and click Send. FaxFinder emails instructions for resetting the password to the email
address for the user account.
Navigating the Web Management Interface
To navigate the Web Management Interface:
■ Click a category on the left to open a submenu. The highlight indicates the current selection.
To open a hidden section of a page:
■ Click
.
To hide a section of a page:
■ Click
.
Some functions are available through buttons or icons on the page.
Checking System, Printer, and Share Status
System status provides information you can use to confirm correct settings or help with diagnostics.
To check status, click Status & Logs.
Field
Description
Current Status
34
Current Time
The FaxFinder's current time and date. To change the date and time format go to System
Configuration > Time. Refer to Setting Time for details.
Up Time
The total time the FaxFinder has been operating since the last reboot/reset.
FaxFinder® Fax Server FF240-IP Administrator Guide
FAX MANAGEMENT
Field
Description
Time Server Status
This is the status of the time server currently in use. It also shows error messages.
SIP Register Status
Status
Description
Disabled
Time server likely set to None.
Synchronizing
FaxFinder is currently synchronizing with the time server.
Synchronized at
[date/time], offset ±nn
seconds
FaxFinder last synchronized with the time server at the specified
date and time. The offset, if any, indicates how much FaxFinder
adjusted its time.
Failed to synchronize:
[error]
Time synchronization failed due to the error shown.
When Use Registrar is checked in the Fax Configuration > SIP settings, this shows the status
of FaxFinder connecting to the registrar for SIP call routing.
Printer Status
Printer Status
Current status of each printer set up in System Configuration > Printers.
Network Share Status
Network Share Status Current status of any network shares set up in System Configuration > Shares.
Checking Channel and Fax Status
Use the Fax Status page to view the current state for each channel. It includes the status of any inbound or
outbound faxes. Users can immediately send or abort outbound faxes. Administrators can also reset channels.
To view a status, click Status & Logs > Fax Status.
Field
Description
Channel Status
#
Sequential channel number receiving a fax.
State
Current channel state: Idle, Waiting for Ring, Sending, Receiving, Connected, Hanging Up
and Busied Out.
Pages
Total number of pages a channel has sent or received during current fax transmission.
Fax
Dialed fax number.
Modulation
Appears when you point to an active channel. Channel's modulation.
Baud Rate
Appears when you point to an active channel. Channel's current baud rate.
ECM
Appears when you point to an active channel. Shows if Error Correction Mode is on or off
for the channel.
Line Encoding
Appears when you point to an active channel. Line encoding set for this channel.
Resolution
Appears when you point to an active channel. Resolution used to transmit the page.
Vertical scan line types include fine and standard.
Remote ID
Appears when you point to an active channel. Identification received from the remote
connection.
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FAX MANAGEMENT
Field
Description
Connect Time
When the current connection was made.
Inbound Fax Status
State
If a fax is still transmitting, this will show receiving or delivering.
Start Time
The time that the inbound fax was initiated.
Fax
The DID routing number, when applicable.
Recipient
Either the recipient Username associated with the DID extension number or the channel
ID.
Remote ID
Fax ID information sent from the fax originator.
Recv'd
Total number of pages received.
Caller ID Name
Name provided with sender's fax number.
Caller ID Number
Sender's fax number.
Outbound Fax Status
Check box
Use the check box to select one or more outbound faxes to be sent immediately or
aborted. After selecting faxes, click Send Now or Abort.
State
The state of a fax that either has not been sent or is still in progress. Outbound fax state
may be new, approval pending, preprocessing, pending, or sending.
Created At
When the outbound fax was initially queued.
Scheduled For
The following factors determine the time shown here: pre-processing work load
(documents submitted for faxing are converted one at a time), the setting for Allow
Simultaneous Dialing to the Same Number, and user specified scheduling time. If a
previous attempt did not complete, this time shows when the next attempt will occur.
Sender
FaxFinder pulls the Username from the account used to log into the server and from the
User Information.
Fax Details
Number of outbound fax pages.
Send fax now.
Abort fax.
Recipient
Person the fax is addressed to. Point to Outbound Fax Status to view information about
individual recipients.
Attempt
Indicates how many times FaxFinder has attempted to send the fax and the maximum
number of attempts for this fax. For example, if this shows 2/3, FaxFinder has attempted to
send the fax two times and, if the second attempt fails, will attempt one more time.
Fax
Recipient's fax number.
State
Indicates if the fax is pending or in progress.
Organization
Recipient's business or organization.
General
Auto Refresh
36
Check this field to automatically refresh status information. Default setting is enabled.
FaxFinder® Fax Server FF240-IP Administrator Guide
FAX MANAGEMENT
Sending Now
To send outbound faxes immediately:
1.
2.
3.
Click Status & Logs > Fax Status.
Find the fax that you want to send in the Outbound Fax Status table.
Click Send Now, , for that fax.
■ To send multiple faxes, click the check boxes for each fax and click Send Now.
■ To send all outbound faxes, click the check box in the header row and click Send Now.
Canceling Outbound Faxes
To cancel outbound faxes:
1.
2.
3.
Click Status & Logs > Fax Status.
Find the fax that you want to cancel in the Outbound Fax Status table.
Click Abort, , for that fax.
■ To cancel multiple faxes, click the check boxes for each fax and click Abort.
■ To cancel all outbound faxes, click the check box in the header row and click Abort.
Resetting a Channel
Administrators can reset a busy channel. To do this:
1.
2.
Click Status & Logs > Fax Status.
Click Reset for the channel you want to reset.
If you click reset while a fax is in progress, it will interrupt the fax and cause it to fail.
Checking the Mail Queue
To view information about emails waiting to be sent, click Status & Logs > Mail Queue.
Field
Description
Date
Date the email was created.
Size
Email message size in bytes.
Sender
User who sent the email.
Recipient
Email address of the recipient.
Type
Delivery type of the file to be sent, for example, local or remote.
Delivery Message
The result of the delivery attempt.
Resending Queued Mails
To resend queued mail:
1.
Click Status & Logs > Mail Queue.
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FAX MANAGEMENT
2.
Click Resend Queued Mails to resend all mail items in the queue immediately.
Viewing Logs
FaxFinder creates separate logs for email, inbound faxes, outbound faxes, and calls. To view a log:
1.
2.
Click Status & Logs.
Click log you want. Options are:
■ Mail Log - Shows recent delivery attempts with the most recent appearing at the top.
■ Inbound Fax Log - Lists all inbound faxes detected by FaxFinder. Inbound faxes in progress do
not appear in the log until the call ends. Faxes are listed in chronological order with the most
recent at the top.
■ Outbound Fax Log - Lists all submitted faxes that have completed. Outbound faxes in progress
or scheduled to be sent later do not appear in this list until they have been transmitted
successfully or the fax failed the specified number of attempts. Faxes are listed in
chronological order with the most recent at the top.
■ Call Log Details - Data from all individual calls in and out of FaxFinder. Calls are listed in
chronological order with the most recent at the top. This information can help troubleshoot
the connection or related issues.
38
FaxFinder® Fax Server FF240-IP Administrator Guide
FAX MANAGEMENT
Log Fields
Field
Description
Mail Log
Date
Date and time this mail entry was attempted.
Sender
User who sent the email.
Recipient
Email address of the recipient.
Delivery Message
Mail delivery attempt result. If the message was not sent successfully, error messages
appear here. For example, deferral: Sorry, I wasn't able to establish an SMTP
connection.
Inbound Fax Log
State
Final state of the incoming fax listed. States include: Complete, Error – no page
received, Error – partial fax, and delivery failure.
Completed
Date and time at which the incoming fax was successfully received. The format
displayed depends on settings chosen in System Configuration > Time.
Remote ID
Fax ID sent from the fax originator.
Extension
The DID routing number that received the fax, when applicable.
Recipient
Fax recipient identification.
Pages
The number of pages received with this fax.
Caller ID Name
Name provided with sender's fax number.
Caller ID Number
Sender's fax number.
Details
Click
to display Inbound Fax Log Details in a new window.
Outbound Fax Log
Check box
To resend faxes, select the check box for each fax you want to resend or select the
check box in the header row and click Resend.
Status
Final state of the outgoing fax listed. States include: Sent, Aborted, and Failed.
Start Time
Date and time the transmission started.
End Time
Date and time the transmission completed.
Sender
Username of the person sending the fax.
Recipient
Name entered as the intended fax recipient.
Fax
Appears when you point to a Recipient. The number where the fax was sent.
Phone
If available, appears when you point to a Recipient. The recipient's phone number.
Organization
If available, appears when you point to a Recipient. Name entered as the fax recipient's
organization.
Pages
The number of pages sent with this fax.
Details
Click
to display Outbound Fax Log Details in a new window.
Call Log
FaxFinder® Fax Server FF240-IP Administrator Guide
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FAX MANAGEMENT
Field
Description
Channel
The channel used by the fax
Status
Channel status for this log entry, pass or fail. If the fax failed, point to the log entry to
display the failure's cause.
Direction
Indicates if the fax was inbound or outbound.
Fax Number
Destination fax number.
Dialed Fax Number Number dialed after dialing rules, if any, have been applied.
Time
Date and time the log entry was created.
Size
Size of the entire fax transmission.
Pages
Number of pages faxed for this log entry.
Details
Click
to display Call Log Details in a new window.
Rebooting FaxFinder
Reboot stops any faxes in process. FaxFinder cannot send or receive faxes during the reboot process.
To immediately reboot FaxFinder:
1.
2.
Click System Configuration > Reboot.
Click Reboot to log off the current user and restart the FaxFinder.
Restoring Factory Defaults
To restore the factory default settings:
1.
2.
Click System Configuration > Save/Restore.
Click Restore Factory Defaults to reset all FaxFinder settings. FaxFinder asks you confirm the restore and
reboot FaxFinder. Click OK to confirm or click Cancel.
Restoring Configuration
If you created a restore file, use Restore Config to reset FaxFinder using the .BIN file. This overwrites current
settings with the settings in place at the time the restore file was created. You will lose any configuration changes,
including user information, entered after the restore file was created.
To create restore points, refer to Creating a Restore File.
1.
2.
3.
40
Click System Configuration > Save/Restore.
Click Browse and select a configuration .BIN file.
Click Restore. FaxFinder prompts you to reboot.
FaxFinder® Fax Server FF240-IP Administrator Guide
MANAGING USERS, CONTACTS, AND RECIPIENTS
Managing Users, Contacts, and Recipients
Basic Configuration provides steps for adding users, recipients, and global contacts individually. This section details
importing and managing multiple users, recipients, and both global and personal contacts. It includes using global
and personal contact groups.
Note: If using Active Directory for user information, refer to the Active Directory section for help adding users.
Users
Importing Users
User CSV Import Format Notes
On the Users page, you can use a CSV file to import just users, just contacts, or a combined file with both user and
contact records. The first comma-delimited value of each row indicates if the line is a user record or contact
record, so both user and contact types can be in the same CSV file.
■ Your file must conform to the order and format for each record type.
■ If any of your data has apostrophes, commas, or quote marks, enclose the data in double quotes.
■ Header rows are optional. A header row is any row that starts with Type. If you export data from a
FaxFinder, the CSV file will include header information in the first row.
Note: Only Administrators can import through the User page.
Warning: If you import a record that matches the name of existing record, FaxFinder overwrites the existing
information.
User Record Fields
FaxFinder accepts a user record formatted as:
Field
Notes
Type
Must be "User".
Username
User's username, an alpha numeric string without spaces.
Password
User's password, an alpha numeric string without spaces.
Full Name
User's full name, can include spaces. Used in the cover page Sender field.
Email
User's email address.
Phone
User's phone number, any format accepted, for example, (###) ###-#### or ###-###-####.
Fax
User's fax number, any format accepted, for example, (###) ###-#### or ###-###-####.
Organization
User's company name, if not available, use "" to skip.
Include Cover Page
Indicates whether this user wants a default cover page for sending faxes, t for true or f for
false.
Default Cover Page
PDF file name of the default cover page
Max Attempts
Maximum number of times FaxFinder attempts to send a fax before treating that fax as
failed.
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41
MANAGING USERS, CONTACTS, AND RECIPIENTS
Field
Notes
Fax Priority
Options are 1st, High, Medium/High, Medium, Medium/Low, and Low. Medium is the
default.
Retry Interval
The default Retry Interval for this user account. The default is 300 seconds.
Email Fax Receipt
Options are Always, Failure, and Never
Fax Attachment with
Receipt
Options are None, PDF, and TIFF.
PasswordHash
Encrypted password.
View Fax Log Inbound
Options are True or False.
View Fax Log
Outbound
Options are True or False.
Print Fax Receipt
Options are Always, Failure, and Never
Printer
Options are none and the name of all configured printers.
Print First Page
Options are True or False.
User Only Records Example
The following example shows an optional header row. This example is split for legibility. Data in your CSV file must
be in the same order listed in the User Record Fields.
Type
Userna
me
Passwor Full
d
Name
Email
Phone
Fax
Organizati Include
on
Cover
Page
User
Sean
A1b2C3
Sean K
sean@example. 555-555- 555-555- Example
com
1234
4321
Co
TRUE
User
Ritchie
D4e576
Ritchie
W
ritchie@exampl 555-555- 555-555- Example
e.com
1253
3521
Co
FALSE
User
Josh
fG32tR
Josh D
josh@example. 555-555- 555-555- Example
com
1235
1532
Co
TRUE
Default
Cover
Page
ob_mc1.pd
f
ob_mc1.pd
f
Second section of User Record Fields. These columns go to the right of Default Cover Page.
Max Attempt Fax Priority
Retry
Interval
Email Fax Receipt
Fax Attachment
with Receipt
PasswordHash
1
3
300
failure
pdf
a302acdeb968847e
1
3
300
failure
pdf
b698b4d7286202f4
3
3
300
failure
pdf
3ae434bfbeefe4596c
Third section of User Record Fields. These columns go to the right of PasswordHash.
42
View Fax Log Inbound
View Fax Log Outbound
Print Fax Receipt
Printer
Print First Page
FALSE
FALSE
always
ptest
TRUE
FALSE
FALSE
never
TRUE
FaxFinder® Fax Server FF240-IP Administrator Guide
MANAGING USERS, CONTACTS, AND RECIPIENTS
FALSE
FALSE
never
TRUE
Contact Record Fields (User page)
The Type field only applies to contacts imported through the User page. Do not use this format when importing
contact records through the Contact page. Refer to Contact Record Fields.
Field
Notes
Type
Must be "Contact".
Username
The username for user who the contact belongs to; an alpha numeric string without spaces
Name
Contact's name, can include spaces.
Fax Number
Contact's fax number, any format accepted, for example, (###) ###-#### or ###-###-####.
Organization
Contact's company name, if not available, use "" to skip.
Phone Number
Contact's phone number, any format accepted, for example, (###) ###-#### or ###-###-####.
Contact Only Records (Entered through User page) Example
This example applies only to contacts imported through the User page. To import contact records through the
Contact page, refer to Creating a Contact CSV File.
Type
Username
Contact Name
Fax Number
Organization
Phone Number
Contact
Josh
Tony Rogers
555-123-4567
"A company"
555-123-4560
Contact
Ritchie
Steve Stark
555-547-3652
Company 2
555-547-3601
Contact
Ritchie
Anna Fury
555-540-3960
Company
555-540-3900
Contact
Sean
Nick Raven
555-573-2457
"Company 3"
555-573-2400
Combined User and Contact Records Example
The following example shows an optional header row. Data in your CSV file must be in the same order. Due to the
number fields in the user record, this section has been split into two tables.
Type
Usernam Password Full
e
Name
Email
User
Sean
A1b2C3
Sean K
User
Ritchie
User
Josh
Type
Usernam Name
e
Fax
Organizat Include
ion
Cover
Page
Default
Cover
Page
sean@ex 555-555ample.co 1234
m
555-5554321
Example
Co
T
ob_mc1.p
df
D4e576
Ritchie W ritchie@e 555-555xample.co 1253
m
555-5553521
Example
Co
F
fG32tR
Josh D
josh@exa 555-555mple.com 1235
555-5551532
Example
Co
T
Fax
Organizat Phone
ion
FaxFinder® Fax Server FF240-IP Administrator Guide
Phone
ob_mc1.p
df
43
MANAGING USERS, CONTACTS, AND RECIPIENTS
Contact
Josh
Tony
Rogers
555-1234567
"A
555-123company" 456
Contact
Ritchie
Anna Fury 555-5403960
Company 555-5403900
Contact
Ritchie
Anna Fury 555-5403960
Company 555-5403900
Contact
Sean
Nick
Raven
"Compan 555-573y 3"
2400
555-5732457
Second section of User Record columns. These columns go to the right of the Default Cover Page column.
Max Attempts
Fax Priority
Retry Interval
Email Fax Receipt Fax Attachment
with Receipt
PasswordHash
1
3
300
failure
pdf
a302acdeb96884
7e
1
3
300
failure
pdf
b698b4d7286202
f4
3
3
300
failure
pdf
3ae434bfbeefe45
96c
Third section of User Record columns. These columns go to the right of the PasswordHash column.
View Fax Log
Inbound
View Fax Log
Outbound
Print Fax Receipt
Printer
Print First Page
FALSE
FALSE
always
ptest
TRUE
FALSE
FALSE
never
TRUE
FALSE
FALSE
never
TRUE
Creating a CSV File
To create a CSV file:
1.
2.
3.
4.
Open a spreadsheet program such as Microsoft Excel.
Create a table as shown in the example for the type of data you are importing. Your fields should be
identical to and in the same order as shown in the example.
Create a row for each user, contact, or recipient you want to add.
Save the file as a .CSV Comma Separated Value file. If using Microsoft Excel, select Save As and select the
CSV (MS-DOS) format.
Importing a User CSV File
To import a user only, contact only or user and contact CSV file:
1.
2.
3.
44
Click Users.
Click Import.
Click Browse and select the file you want to import.
FaxFinder® Fax Server FF240-IP Administrator Guide
MANAGING USERS, CONTACTS, AND RECIPIENTS
4.
Select an option for Existing Users. Merge is the default.
■ merge appends the file to the existing list.
■ replace exchanges the existing list with the list you import.
5.
Click Import.
Exporting a User List
If you are moving from one FaxFinder to another, you can export the user list in the correct format from the old
unit and import it into the new one. Otherwise, you need a properly formatted CSV file.
Note: Only the Administrator can export through the User page.
1.
2.
3.
4.
Click Users.
Click Export and then click Save.
Browse to a destination and enter a file name. Leave the default Save as file type set to .csv Document.
Click Save or OK depending on your browser.
Deleting Users
To delete users:
1.
2.
3.
Click Users.
Click Delete All to permanently delete all entries in the users list, except the Administrator account. Click
Delete, , for an individual user to permanently delete that entry.
Confirm the deletion when prompted.
Editing Users
You can edit user account as well as a user’s contacts or groups. To edit a user account:
Note: User details and fax options for Active Directory users are read-only in FaxFinder. To change these users'
details and fax options, make the changes in Active Directory and then sync FaxFinder.
1.
2.
3.
Click Users.
Click Edit, , for the user account you want to edit.
Make changes and click Update.
■ You can edit every user field except Username.
■ From the Edit user page, click Edit Contacts for username to add, edit, delete or import
contacts associated with that user. You can also export this users contact list as a CSV file. You
can edit or delete each contact record. If you are importing contacts through this page, use
the Contact Record format.
■ From the Edit user page, click Edit Groups for username to add, edit, or delete a group from a
user account. Refer to Using Groups to Organize Contacts for details about using groups.
4.
Click Save.
Adding Active Directory Users
After configuring FaxFinder to use LDAP authentication, add the Active Directory users who log into FaxFinder to
send faxes.
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MANAGING USERS, CONTACTS, AND RECIPIENTS
Note: User details and fax options for Active Directory users are read-only in FaxFinder. To change these users'
details and fax options, make the changes in Active Directory and then sync FaxFinder.
1.
2.
3.
4.
Go to Users > Active Directory Users.
Click Add.
Enter an Active Directory Folder name to the AD Group Name field. Folder name must match the Active
Directory group name. This field is case sensitive.
Click Save.
Wait until FaxFinder adds Active Directory Users to the users list. When FaxFinder completes this function, Active
Directory users become available in the Active Directory Users list.
Note: If an error message appears, the Active Directory Server is not configured correctly, cannot be
accessed, or the group name was entered incorrectly.
Syncing FaxFinder with Active Directory
Sync the Active Directory user database with FaxFinder to ensure FaxFinder has all current Active Directory users.
To do this:
1.
2.
Go to Users > Active Directory Users.
Click Sync.
FaxFinder indicates when synchronization is complete.
Deleting Active Directory Users
To delete Active Directory users:
1.
2.
3.
Go to Users > Active Directory Users.
Click Delete.
Confirm the deletion.
A message indicates when the deletion is completed. The Active Directory user list is emptied.
Contacts
Allowing Users to Add Global Contacts
By default, only the administrator can add global contacts. If you want to allow any user to add contacts to the
Global Address book:
1.
2.
Click Users > User Options.
Check Users can add to global contacts and click Save.
Importing Global or Personal Contacts
These steps apply to importing contacts through the Contacts page. If you are importing contacts through the User
page, refer to Importing Users for the correct CSV format.
Contact CSV Import Format
Global and Personal Contacts have the same CSV format.
■ Your file must conform to the order and format
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■ If any of your data has apostrophes, commas, or quote marks, enclose the data in double quotes.
■ Header rows are optional. CSV files created through the Export function include header information in the
first row.
Example Contact Records
The following example shows an optional header row. Data in your CSV file must be in the same order.
Name
Fax
Organization
Phone
Tony Rogers
555-123-4567
"A company"
555-123-4560
Steve Stark
555-547-3652
Company 2
555-547-3601
Anna Fury
555-540-3960
Company
555-540-3900
Nick Raven
555-573-2457
"Company 3"
555-573-2400
Contact Record Fields
Field
Notes
Name
Contact's name, can include spaces.
Fax Number
Contact's fax number, any format accepted, for example, (###) ###-#### or ###-###-####.
Organization
Contact's company name, if not available, use "" to skip.
Phone Number
Contact's phone number, any format accepted, for example, (###) ###-#### or ###-###-####.
Creating a CSV File
To create a CSV file:
1.
2.
3.
4.
Open a spreadsheet program such as Microsoft Excel.
Create a table as shown in the example for the type of data you are importing. Your fields should be
identical to and in the same order as shown in the example.
Create a row for each user, contact, or recipient you want to add.
Save the file as a .CSV Comma Separated Value file. If using Microsoft Excel, select Save As and select the
CSV (MS-DOS) format.
Importing a Global or Personal Contact CSV File
To import a global or personal contact CSV file:
1.
2.
3.
4.
5.
Click Contacts. The Personal contact page appears. To import global contacts, click Global.
Click Import.
Click Browse and select the file you want to import.
Select an option for Existing Contacts. Merge is the default.
merge appends the file to the existing list.
replace exchanges the existing list with the list you import.
Click Import.
Adding Personal Contacts Individually
For help adding global contacts individually, refer to Adding Global Contacts Individually.
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To add a personal contact:
1.
2.
3.
4.
Click Contacts.
Click Add.
Enter the contact's name, fax number, phone number, and organization.
Click Save.
Exporting a Contact List
If you are moving from one FaxFinder to another, you can export the contact list in the correct format from the old
unit and import it into the new one. Otherwise, you need a properly formatted CSV file.
1.
2.
3.
4.
Click Contact. To export global contacts, click Global.
Click Export and then click Save.
Browse to a destination and enter a file name. Leave the default Save as file type set to .csv Document.
Click Save or OK depending on your browser.
Deleting Global or Personal Contacts
To delete contacts:
1.
2.
3.
Click Contacts. The Personal contact page appears. To delete global contacts, click Global.
Click Delete All to permanently delete all entries in the contacts list. Click Delete, , for an individual
contact to permanently delete that entry.
Confirm the deletion when prompted.
Editing Contacts
To edit a contact record:
1.
2.
3.
Click Contacts.
Click Edit, , for the contact you want to edit.
Make changes and click Save.
Groups
Using Groups to Organize Contacts
Groups are collections of multiple contacts that you can use for mass faxing. When you send a fax to a group, it is
sent to every contact in the group.
To view groups:
■ Click Contacts > Personal Groups to view the current user's groups.
■ Click Contacts > Global Groups to view the groups available to all users.
Adding a Global or Personal Group
To add a group and then add contacts to it:
Note: To add contacts to an existing group, start with Step 5.
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1.
2.
3.
4.
5.
6.
7.
Click Contacts and then click either Personal Groups or Global Groups.
Click Add.
Enter a group Name and Description.
Click Save to create the new group. Skip to Step 7 to add contacts to the new group.
Click Edit, , for an existing group.
Click Add under Contacts in Personal or Global Group.
For Personal Groups only, select Personal or Global to select contacts from your personal contact list or
the global contact list.
8. Check the boxes for each contact you want to add.
9. Click Add.
10. Click Done to return the Group page.
Deleting Global or Personal Group
To delete groups:
1.
2.
3.
4.
Click Contacts . The Personal contact page appears.
Click Personal Groups or Global Groups.
Click Delete All to permanently delete all listed groups. Click Delete,
permanently delete just that group.
Confirm the deletion when prompted.
, for an individual group to
Editing Groups
To edit a group record:
1.
2.
3.
4.
Click Contacts.
Click either Personal Groups or Global Groups.
Click Edit for the group you want to edit.
Make changes and click Save.
Recipients
Viewing Recipients
Use the Inbound Routing Recipients section to link one or more fax delivery options to an extension number. Each
recipient entry includes an extension number, name, and fax destinations.
A fax destination (intended recipient) can be a FaxFinder user account, printer, network or SFTP share, an external
email address, or the trash bin.
To view recipients:
■ Click Fax Configuration > Inbound Routing.
Creating a CSV File
To create a CSV file:
1.
Open a spreadsheet program such as Microsoft Excel.
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2.
3.
4.
Create a table as shown in the example for the type of data you are importing. Your fields should be
identical to and in the same order as shown in the example.
Create a row for each user, contact, or recipient you want to add.
Save the file as a .CSV Comma Separated Value file. If using Microsoft Excel, select Save As and select the
CSV (MS-DOS) format.
Importing Recipient Lists
Recipient CSV Import Format Notes
You can import recipient records a from a CSV file, if the file is formatted correctly. To enter recipients individually,
refer to Routing Inbound Faxes.
If you are moving from one FaxFinder to another, you can export the recipient list in the correct format from the
old unit and import it into the new one. Otherwise, you need a properly formatted CSV file.
■ Your file must conform to the order and format.
■ If any of your data has apostrophes, commas, or quote marks, enclose the data in double quotes.
■ Header rows are optional. CSV files created through the Export function include header information in the
first row.
Recipient CSV Format Example
The following example shows an optional header row. Data in your CSV file must be in the same order.
The example links six fax destinations to four extensions. This would add four entries to the Recipients table, with
the last entry having three fax destinations.
Extension Caller Name
Name
Destination
Destination Value
1001
John Doe
Email
jdoe@example.com
1002
Jane Doe
User
Jane
Notify
sales@example.com
2000
Sales
Caller
Number
651-555-1212 Sales Department
2000
Sales Department
Printer
HPLJ3035
2000
Sales Department
Share
//sales_server_name/share_nam
e/folder_name
Sftp
support@support_server_name
2002
Support
651-555-1111 Support
In this example, any fax sent to extension 2000 will be sent to both the printer and share folder, and a fax
notification will be sent to the sales@company.com email address.
Recipient Record Fields
FaxFinder accepts recipient records formatted as:
50
Field
Notes
Extension
Must be a numeric string.
Caller Name
Can be an alpha numeric string and can contain spaces.
Caller Number
Must be a numeric string.
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Field
Notes
Name
Can be an alpha numeric string and can contain spaces.
Destination Type
Must be one of the following:
Destination Value
Use this in the CSV file
To correspond with this in FaxFinder
User
Email Fax to User
Notify User
Email Notification to User
Email
Email Fax
Notify
Email Notification
Share
Share
Sftp
Sftp
Print
Print
Trash
Trash
Is based on the destination type.
■ Email and notification destinations require a valid email address: 1003,Mr.
Smith,Email,smith@gmail.com
■ Users must already exist in the FaxFinder User list if the destination is to email
a fax or notification to a user: 1004,Bob Rogers,User,brogers
■ Printers must already exist under System Configuration > Printer:
2001,Engineering Department,Printer,Eng_HPLJ4000
■ Network shares must already be configured under System Configuration
>Shares: 2000,Sales
Department,Share,//sales_server_name/share_name/folder_name
■ Sftp shares must already be configured under System Configuration > SFTP:
2002, Support, Sftp, support@support_server_name
■ Trash is indicated by two quote marks: 3000,wrong number,Trash,""
Importing a Recipient List
To import a recipient CSV file:
1.
2.
3.
4.
Click Fax Configuration > Inbound Routing.
Click Import.
Click Browse and select the file you want to import.
Select an option for Existing Recipients. Merge is the default.
■ merge appends the file to the existing list.
■ replace exchanges the existing list with the list you import.
5.
Click Import.
Exporting a Recipient List
To export a recipient list:
1.
Click Fax Configuration > Inbound Routing.
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2.
3.
4.
Click Export.
Browse to a destination and enter a file name. Leave the default Save as file type set to .csv Document .
Click Save or OK depending on your browser.
Deleting Recipients
To delete recipients:
1.
2.
3.
52
Click Recipients.
Click Delete All to permanently delete all recipients. Click Delete,
delete that entry.
Confirm the deletion when prompted.
, for a recipient to permanently
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ADVANCED CONFIGURATION
Advanced Configuration
Using SFTP
SFTP (Secure File Transfer Protocol) allows you to access, transfer, and manage files securely. SFTP connects to a
host, logs in using a key, uses the cd command to change directories, and transfers the fax to the host. Once you
configure an SFTP server, you can select it as an Inbound Routing Destination.
SFTP Fields
Field
Description
SFTP Server
SFTP server's IP address or DNS name.
Username
Displays the SFTP server's username.
Directory
Displays the directory where FaxFinder stores faxes on the SFTP server.
Adding an SFTP Server
Use the SFTP page to set up an SFTP server for FaxFinder to use. To add an SFTP server:
1.
2.
3.
4.
5.
6.
Go to System Configuration > SFTP.
Click Add.
Enter the SFTP Server IP address or DNS name.
Enter a Username that has write access to that SFTP server. It can be a general account or one specific to
the folder to be shared.
Enter the SFTP server directory where the FaxFinder writes the fax.
Click Save to save settings or Cancel to cancel without saving.
When you save a new SFTP server, SFTP Server updated appears at the top of the screen. To route faxes to the
SFTP server, select SFTP as the Destination when configuring Inbound Routing for individual lines, recipients, or
globally.
Downloading an SFTP Key
Download the SFTP key and put it on the SFTP server. Typically, you should copy the key file to the
/home/username/.ssh directory on the server. Then cat keyfile >> authorized_keys.
To download the SFTP key from FaxFinder
1.
2.
3.
Go to System Configuration > SFTP.
Click Download Key, , for the server needing the key.
Click Save to save the key file.
Editing SFTP Server Settings
To edit the SFTP server settings:
1.
2.
3.
Go to System Configuration > SFTP.
Click Edit, .
Make desired changes and click Save.
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Deleting an SFTP Server
To delete an SFTP server:
1.
2.
3.
Go to System Configuration > SFTP.
Click Delete.
Confirm the deletion.
Setting Fax Storage Options
To store a copy of outbound faxes:
1.
2.
Go to Fax Configuration > Outbound.
Select which faxes you want to keep. Options are:
■ Keep All
■ Keep Failed, Rejected, and Aborted
■ Keep None
3.
Click Save.
Purging Outbound Faxes
To purge stored faxes
:
1.
2.
3.
4.
Go to Fax Configuration > Outbound.
Click Purge Faxes.
Select a purge option:
Purge All
Purge Sent
Purge Failed and Aborted
Click OK.
Configuring Fax Log Purging
Set the interval when the fax log files are deleted. By default, the logs are removed each Sunday at midnight and
one day’s logs are kept.
1.
2.
Click Fax Configuration > Fax Logs.
Set log purge parameters and click Save.
Fax Log Purge Parameters
54
Field
Description
Email Expired Entries to
Administrator
Check to send fax logs to the administrator as an email attachment before FaxFinder
deletes them.
Print Expired Entries
Check to print sent and receive logs.
FaxFinder® Fax Server FF240-IP Administrator Guide
ADVANCED CONFIGURATION
Field
Description
Select Printer
Select the printer you want to use from the drop down list. Printers in this list have
already been configured to use with FaxFinder.
Save Expired Entries to a Check to send fax logs to a share.
Share
Select Share
If you select to send to a share, click Browse to select a share that has already been
configured.
Only purge log entries
older than
Select an option from the drop down list so that FaxFinder does not purge more recent
logs. To purge everything, set this to 0 days.
Purge Logs at
Select the Hour and Minutes when you want FaxFinder to purge logs.
Purge Logs on
Select the month and days when you want logs to be purged.
Day of Month
Select Every Day of Month or a specific date. To delete all fax
logs on the 5th of every month, set this to 5.
Month
Select Every Month or specific months.
Day of Week
Select Every Day of Week or select specific days.
Example Settings
Run report every Sunday at 7:00 pm:
Run report at 11:15 pm on the first every month:
Minutes is set to 00
Minutes is set to 15
Hours is set to 7pm
Hours is set to 11pm
Day of Month is set to Every day of month
Day of Month is set to 1
Month is set to Every month
Month is set to Every month
Day of Week is set to Sunday
Day of Week is set to Every day of week
Purging Fax Logs Immediately
To immediately delete log entries older than the current setting of the Only purge log entries older than field:
1.
2.
Click Fax Configuration > Fax Logs.
Click Purge Logs Now.
Emailing or Saving Logs Immediately
To immediately send logs to the administrator without deleting anything and, if a network share is configured,
copy logs a shared folder:
1.
2.
Click Fax Configuration > Fax Logs.
Click Email/Save Logs Now.
Using the Common UNIX Printing System
You can configure FaxFinder to use the Common UNIX Printing System (CUPS).
1.
Click System Configuration > Printer.
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ADVANCED CONFIGURATION
2.
Click Advanced Setup to open the Common UNIX Printing System (CUPS) page. Use this link for advanced
printing configuration and job control.
Updating Software
Updating FaxFinder Software
To administer FaxFinder, the browser accesses the FaxFinder server through HTTPS (default port is TCP 443). When
you press Update to update firmware, the browser switches to HTTP port 80 to upload the new firmware file. The
browser then switches back to HTTPS.
The update process takes at least six minutes. Do not power off the FaxFinder during the update.
■ While the software is uploading, the browser shows Updating Please Wait and the FaxFinder's Status
LED flashes on/off normally.
■ When the browser switches back to HTTPS, the browser shows Rebooting Please Wait and the Status
LED is solid for about minute and then flashes normally.
■ When the process completes, the browser shows the login page.
To check for updates:
1.
2.
3.
Click System Configuration > Software Update.
Click Default to ensure the Update Source field is set for the factory URL.
Click Check for Updates. FaxFinder checks the designated site for a newer software version. If an update
is available, an Upgrade button and README link appear.
4. Click Upgrade to download and install the update. Click Yes to upgrade and reboot automatically. Click
Cancel if you do not want to update at this time. The update process takes several minutes. Click
README to view information about the new version.
Warning: Do not power off FaxFinder during the update process.
Note: During the upgrade, the HTTPS port (TCP 443 by default) and TCP port 80 needs to be open to the
FaxFinder if there is a firewall or other security software blocking these ports.
The upgrade occasionally takes longer than expected. This may cause the browser to show a timeout when the
process tries to display the login screen. If this occurs, wait approximately one minute and then refresh your
browser.
Current Version - Displays the software version currently installed.
Upgrading FaxFinder License
If you purchase additional T.38 ports to upgrade FaxFinder 240-IP, enter the license keys through the Software
Update page. Instructions for this process and the upgrade code are included with the License Upgrade Kit.
56
Field
Description
Current Channels
Displays the number of channels currently installed. Maximum is 8.
Hardware ID
Displays the Hardware ID of the FaxFinder. You will need this to generate the license
key.
Current License Key
Displays the license key currently in use on your FaxFinder.
New License Key
If you purchase a new License Upgrade Kit, follow the steps from the kit to generate
a new license key and enter it in this field.
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ADVANCED CONFIGURATION
Upgrading Your License
Follow the upgrade procedures provided in the License Upgrade Kit.
Warning: Do not power off the FaxFinder during the upgrade process.
Setting the Debug Level
When standard troubleshooting does not resolve an issue, collect debugging information for Multi-Tech Technical
Support for more in-depth analysis.
1.
2.
Click System Configuration > Debug.
Select the logging level that Multi-Tech requests from the drop down list. Options are:
■ Emergency
■ Alert
■ Critical
■ Error (default)
■ Warning
■ Notice
■ Info
■ Debug
Note: Logging levels are listed in order of least information to most information. Info usually provides
enough information for troubleshooting. Because of log size, only use Debug if requested by Multi-Tech
Support.
3.
Click Save.
Note: After troubleshooting, reset the level to Error. Continuously collecting detailed logs may affect
FaxFinder performance.
Downloading System Logs for Troubleshooting
To download the log file for Multi-Tech Support:
1.
2.
Click Download Logs and click Save when prompted.
Send the zipped file to Multi-Tech Support as directed by the support representative.
Packet Capture
Packet Capture can help troubleshoot FaxFinder. To capture and download packet data:
1.
2.
3.
4.
Click Start to begin the packet capture process.
When you are finished, click Stop.
Click the provided link to download the capture.
Send the download to Multi-Tech Support as directed by the support representative.
Configuring Outbound Fax, Archive and Purge Options
Use this page to set outbound fax and storage options
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ADVANCED CONFIGURATION
Allowing Simultaneous Faxing
To allow faxing to the same number simultaneously:
1.
2.
3.
Click Fax Configuration > Outbound.
Check Allow simultaneous faxing to the same number.
Click Save.
Setting Fax Storage Options
To store a copy of outbound faxes:
1.
2.
Go to Fax Configuration > Outbound.
Select which faxes you want to keep. Options are:
■ Keep All
■ Keep Failed, Rejected, and Aborted
■ Keep None
3.
Click Save.
Archiving Outbound Faxes
To enable outbound fax archiving:
1.
2.
3.
4.
5.
Click Fax Configuration > Outbound.
Check Enable Outbound Archive.
Select PDF or TIFF as the format for the fax archive file. Default is PDF. Because TIFF is an image file; if
you select this, you will not be able to search for a particular word in a fax.
Click Browse and select a shared folder for storing archive files. This shared folder must be configured in
System Configuration > Shares.
Click Save.
FaxFinder names archive files in the following format: fax_outbound_#dialed_date_time_faxID#
Purging Outbound Faxes
To purge stored faxes
:
1.
2.
3.
4.
58
Go to Fax Configuration > Outbound.
Click Purge Faxes.
Select a purge option:
Purge All
Purge Sent
Purge Failed and Aborted
Click OK.
FaxFinder® Fax Server FF240-IP Administrator Guide
ADVANCED CONFIGURATION
Enabling Outbound Fax Approval
Use Outbound Approval to restrict outgoing faxes through several categories.
To enable outbound fax approval:
1.
2.
3.
Click Fax Configuration > Outbound Approval.
Check Enable Outbound Approval to use some or all outbound fax approval options.
Add Approvers, which are users who can approve outgoing faxes. By default the Admin account is
selected. To add other approvers:
a.
b.
4.
Add Approved Fax numbers, which are any phone numbers or partial numbers that do not need approval
for sending faxes.
a.
b.
5.
Click Add, .
Select a user from the drop down list.
Schedule Reminders to send email reminders to all approvers when faxes are waiting approval. By
default, there are three time intervals: 30 minutes, 60 minutes and 1440 minutes.
a.
b.
7.
Click Add, .
Enter a number or partial number and wildcard (*) to allow for variants, for example, 555-555-5***.
Add Approved Users, which are users who can send faxes without approval. By default the Admin
account is selected.
a.
b.
6.
Click Add, .
Select a user from the drop down list.
Click Add, .
Enter a time in minutes.
Click Save.
Removing Approvers
To remove approvers or a reminder time:
1.
2.
Click Fax Configuration > Outbound Approvals.
Click Delete, , for the approver or reminder time you want delete.
Enabling the Outbound Approval Report
To generate and schedule fax approval reports that are sent to the Approvers.
1.
2.
3.
4.
Click Fax Configuration > Outbound Approval.
Check Enabled under Outbound Approval Report.
Select either CSV or XML for the report format. CSV is the default.
Set the report frequency.
Hours
Select an hour for the report to run.
Minutes
Select minutes to set intervals that are not on the hour.
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5.
Day of Month
Select Every Day of Month or a specific date.
Month
Select Every Month or specific months.
Day of Week
Select Every Day of Week or select specific days.
Click Save.
Example Report Frequency Settings
Run report every Sunday at 7:25 pm:
Run report at 11:00 am on the first every month:
Minutes is set to 25
Minutes is set to 0
Hours is set to 7pm
Hours is set to 11am
Day of Month is set to Every day of month
Day of Month is set to 1
Month is set to Every month
Month is set to Every month
Day of Week is set to Sunday
Day of Week is set to Every day of week
Configuring Store & Forward Fax (T.37)
Store & Forward Fax allows users to send emails as faxes using the T.37 format. This section describes T.37
parameters. For more information on using T.37, refer to T.37 Advanced Usage
Note: Click Defaults to restore the factory default settings.
1.
2.
3.
Click Fax Configuration > Store & Forward Fax (T.37).
Check Enable T.37.
Set parameters and click Save.
Store & Forward (T.37) Parameters
Field
Description
Enable T.37
Check to enable T.37 faxing.
Require Authentication
Check to require a valid username and password to use with Store & Forward faxing.
Set User from Envelope
Sender
Check to link faxes sent via T.37 emails with user accounts found in the FaxFinder
Users menu. When FaxFinder matches a sender's email address with a FaxFinder user,
it logs the fax as sent by that user. Also, if you enable Include Cover Page, FaxFinder
populates the cover page's sender information with the user's information.
Fax Priority
Set the default priority for store and forward faxing. This setting is used when there
are more faxes in the queue than there are available channels. Options are:
■ Low
■ Medium/Low
■ Medium
■ Medium/High
■ High
■ 1st Priority
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Field
Description
Max Attempts
Enter the maximum number of times you want FaxFinder to fail sending an email fax
before treating that fax as failed.
Retry Interval
Enter how long, in seconds, you want FaxFinder to wait between unsuccessful
transmission attempts.
Email Fax Receipt
Set the condition that will trigger an email to the sender. Options are:
Failure
Receipt sent only if the fax fails.
Always
Receipt sent on completion, success or failure.
Never
Receipts are never sent.
Print Fax Receipt
Set the condition that will trigger the fax receipt to be printed. Options are the same
as Email Fax Receipt. Never is the default.
Select Printer
If you select Failure or Always as an Print Fax Receipt option, select which printer you
want to use from the drop down list. None is the default.
Print with First Page
Check this option if you want the fax receipt to print with the fax's first page.
Fax Attachment with
Receipt
Attaches a copy of the sent fax with the email fax receipt. Use this drop down list to
select the attachment format. Options are. PDF, TIFF, or None. Default is PDF.
Include Cover Page
Check this to include a cover page with Store & Forward faxes.
Default Cover Page
Select the cover page to use by default with Store & Forward faxes.
Use Email Body as
Comments
Check this if you want the body of the email inserted as fax comments.
Adding Additional Hosts
You can add additional hostnames and IP addresses that FaxFinder will accept email faxes from. For example, your
hostname is example.com, but you also want to allow T.37 faxing from mycompany.example.com.
1.
2.
3.
If you are not on the Store & Forward Fax page, click Fax Configuration > Store & Forward Fax (T.37).
Click Add.
Enter the hostname or IP address and click Save.
Configuring SNMP
Enable Simple Network Management Protocol (SNMP) on FaxFinder so that your SNMP manager will be able to get
MIB (Management Information Base) values. FaxFinder Server supports SNMP version 1, 2C and 3 read-only
requests.
Viewing Available MIBs
To view available MIBs:
1.
2.
Go to System Configuration > SNMP.
Click Download MIB.
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ADVANCED CONFIGURATION
Configuring SNMP Version 1 and 2C
To configure for SNMP Version 1 and 2C:
1.
2.
3.
4.
Go to System Configuration > SNMP.
Check Enable SNMP V1/V2C.
Enter Community Name. The default value is public.
Click Save.
Configuring SNMP Version 3
To configure for SNMP Version 3:
1.
2.
3.
4.
Go to System Configuration > SNMP.
Check Enable SNMP 3.
Enter Username, Password, and Confirm Password.
Click Save.
Note: For SNMP Version 3, the security level is Authentication - No Privacy and the Authentication Protocol is
MD5. These settings are not configurable.
SNMP Settings
Field
Description
Community Name
Enter read-only community name. May contain a-z, A-Z, 0-9, - and _. Max length is 32
characters. Required for SNMP V1/V2C. Default is public.
Username
Enter the username required for SNMP V3. Must be between 5-32 characters long. <ay
contain a-z, A-Z, 0-9, - and _.
Password
Enter authentication password required for SNMP V3. Must be between 8-32 characters
long.
Confirm Password
Re-enter the authentication password.
Configuring SNMP Allowed Addresses
For SNMP versions 1 and 2C, configure allowed IP addresses to specify which networks are allowed to
communicate with FaxFinder. By default, all IP addresses are allowed. As soon as you add one IP address, access
through SNMP V1/V2C will be limited by the IP address list.
Note: Does not apply to SNMP version 3
1.
2.
3.
4.
5.
Go to System Configuration > SNMP .
Click to open Allowed IP Addresses, then click Add.
Enter Network IP address and netmask in the format of ###.###.###.#/XX, where the ###.###.###.###
represents the IP address and the XX represents the netmask. For example, 192.168.0.0/16.
Click Save.
Repeat Steps 1-3 for each IP address or range you want to add.
Deleting IP Addresses
To delete IP addresses
62
FaxFinder® Fax Server FF240-IP Administrator Guide
ADVANCED CONFIGURATION
1.
2.
On the System Configuration > SNMP page, click Delete, under Allowed IP Addresses.
Confirm the deletion when prompted.
Setting SNMP Traps
Use SNMP traps send the SNMP notifications available in FaxFinder. To configure SNMP traps:
1.
2.
3.
Check Enable Traps.
Enter Destination IP address, in the format ###.###.###.###.
Select SNMP version Options are:
■ SNMP V1
■ SNMP V2C
■ SNMP V3
4.
5.
6.
7.
8.
Enter additional trap settings as required for the selected SNMP version. Refer to SNMP Trap Settings for
details.
Click Save.
Click Send Test Trap to verify that SNMP Trap Settings are configured properly and Trap Destination is
able to receive notifications from FaxFinder.
All traps are selected by default. Uncheck any trap that you do not want to use. Refer to SNMP Traps for
details
Click Save.
SNMP Trap Settings
Field
Description
Community Name
Enter read-only community name. May contain a-z, A-Z, 0-9, - and _. Max length is 32
characters. Required for SNMP V1/V2C. Default is public.
Username
Enter the username required for SNMP V3. Must be between 5-32 characters long. May
contain a-z, A-Z, 0-9, - and _.
Password
Enter authentication password required for SNMP V3. Must be between 8-32 characters
long.
Confirm Password
Re-enter the authentication password.
Engine ID
Engine ID is a unique identifier for the SNMP agent that receives SNMP traps. Engine ID
must include the 0x prefix and be a hexadecimal string between 5-32 octets long. For
example, 0x0102030405. Use the default Engine ID value generated automatically by
FaxFinder.
SNMP Traps
Trap
Description
FaxFinder server is up
Issued after the system completes a reboot.
The disk is nearing full
(reached 90% threshold
value)
Issued if empty space on the FaxFinder hard drive is less than 10%.
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ADVANCED CONFIGURATION
Trap
Description
The network share could not Issued when FaxFinder cannot access a network share to save files.
be reached (network failure)
The SMTP server is not
reachable
Issued when an email fails when sent.
Error while archiving the
faxes (the archive log is full)
Issued when FaxFinder cannot archive file because there is no space left on device.
The SFTP server access failed Issued when FaxFinder cannot access SFTP server while archiving the faxes.
64
Cannot access the SNTP
server for time
synchronization
Issued when FaxFinder cannot access SNTP server for time synchronization.
The recent fax took a long
time
Issued when the time between when the fax is supposed to be scheduled and
when the scheduling actually starts exceeds four hours.
FaxFinder® Fax Server FF240-IP Administrator Guide
DIALING RULES
Dialing Rules
Use dialing rules to modify or block outbound fax numbers before sending a fax. This feature allows you to add
prefixes or suffixes to an outbound number, setup local or long distance dialing codes, set different rules for
different channels and create a blacklist.
Dialing Rules Lists
A list is a set of dialing patterns and actions that are performed when number matches the pattern. Lists can be
linked to other lists and assigned to a channel. The default setting is none, meaning all numbers are accepted as is.
Components
Dialing rules consist of:
■ Order
■ Pattern
■ Action
■ Argument (the list name used for Go to or Return from List actions)
All outbound fax numbers are compared to rule patterns according to the list order. The rule actions is applied
when the fax number matches the pattern.
Dialing Rule Patterns
Use patterns to specify number formats or ranges or to transform numbers. Pattern may contain the following
characters only: 0-9 X * # , . ! @ $ - [ ] < >{}
Character
Description
Example
0-9 * # , ! @ $
Valid fax number characters.
0123456789*#,!@$
X
Any one valid fax number character.
0
*
9
#
.
Any fax number; any number of valid 0
fax number characters. Can be used 9100324657897*94
as a separate fax number mask or
can be added to the end of a pattern
and it means any number of any valid
characters.
[-]
Character range.
FaxFinder® Fax Server FF240-IP Administrator Guide
[05] meaning any one of these characters: 0 1 2
3 4 5
[56*!] meaning any one of these characters: 5 6
* !
65
DIALING RULES
Character
Description
Example
<>
Exclude character from fax number.
<1>XXX - excludes the first character from 4digit number, if the first number is “1”.
XX<123> - excludes “123” from 5digit number, if the last digits are “123"
{}
Adds characters to fax number.
{912}XXXXXXX – adds “912” to all 7digit numbers
Dialing Rule Actions and Arguments
Action
Description
Accept Number
If the fax number matches the pattern, FaxFinder transforms the number according to
the pattern, and sends the fax to that fax number.
Reject Number
Used for black listed numbers. If fax number matches the pattern, FaxFinder does not
send the fax.
Go to list
If fax number matches the pattern, FaxFinder transforms that number according to the
pattern, and compares with the patterns from another list. You need to select the list
from the Argument drop down when applying this action..
Return from list
Returns fax number to the previous list if there are no matching patterns. If it is present
in the list that is directly applied to the channel , this action works as Accept Number.
Ignore Rule
The rule is ignored. Use to temporarily disable a rule.
Blacklist Numbers
Use “Reject number” action to block sending faxes to the number that matches the pattern.
Description
Order Pattern
Action
Input
Number
Reject all numbers that
start with 911
1
Reject Number
9110
Rejected Rejected
9110123456
789
Reject number if it
matches the value in the
pattern
2
Reject Number
057 333
11 00
99 13 444
22 00
Rejected Rejected
Reject Number
99*#9
00000
Rejected Rejected
Reject all 5-digit numbers 3
66
911.
0573331100
99134442200
XXXXX
Dialed Number
FaxFinder® Fax Server FF240-IP Administrator Guide
DIALING RULES
Description
Order Pattern
Action
Input
Number
Dialed Number
.
Return from list
Any
Number
Any Number
Accept all fax numbers
.
Accept Number
Any
Number
Any Number
Reject all fax numbers
.
Reject Number
Any
Number
Any Number
If no matching
numbers in the
current black list,
return to the previous
list.
If “Go to list” command
was absent, and this list is
assigned directly to the
channel, the rule works as
“Accept number”.
Go to List and Return from List Actions
We recommend that you manage fax numbers that must be rejected in a separate list. For this example, we call it
Black_List. Below is an example of using Go to list / Return from list actions and black list.
List: Main_Rules
Order
Pattern
Action
Argument
1
.
Go to list
Black_List
2
{913}XXXXXXX
Go to list
Black_List
3
<00>{913777}XXXX
Go to list
Black_List
4
.
Accept Number
Order
Pattern
Action
1
9135550055
Reject
2
9137771111
Reject
3
1234567890
Reject
4
XXXXX
Reject
5
.
Return from List
List: Black _List
Argument
Assign Main_Rules list as the dialing rules in the FaxFinder.
When a fax is sent, the Rule #1 from the Main_Rules list is applied and the fax number is compared with Black List
patterns. If there are no matching patterns, the Rule #5 is applied and fax number returns to the Main_Rules list.
For example:
FaxFinder® Fax Server FF240-IP Administrator Guide
67
DIALING RULES
Fax is sent to fax number 12345:
■ Rule #1 sends 12345 to Black_List.
■ 12345 is compared with rules one by one. It matches to the Rule #4 pattern. The reject number action
is applied.
■ Result: The fax sent to 12345 fails because it is a blacklisted number.
Fax is sent to fax number 5550055:
■ Rule #1 sends 5550055 to Black_List.
■ 5550055 is compared with all the numbers in the Black_List.
■ There is no matching pattern, so Black_List Rule #5 sends the number back to the next rule in the
Mail_Rules list, Rule #2.
■ Main_Rules #2 modifies the number 5550055 to 9135550055 and sends it to the Black_List.
■ Number 9135550055 is in the Black_List and the reject number action is applied to it.
■ Result: Fax sent to 5550055 is failed because it is the blacklisted number.
Fax is sent to fax numbers 001111 and 001112:
■ Rule #1 sends 001111 and 001112 to Black_List.
■ 001111 and 001112 are compared with all the numbers in the Black_List.
■ There are no matching patterns, so Black_List Rule #5 sends the numbers back to the next rule on the
Main_Rules list, Rule #2.
■ Main_Rules #3 modifies number 001111 and 001112 to 9137771111 and 9137771112 and sends them
to Black_List.
■ Number 9137771111 is in the Black_List and the reject number action is applied to it.
■ Number 9137771112 is not in the Black_List and it returns to the next rule in the Main_Rules list, Rule
#4 which accepts the number.
■ Actual result: Fax sent to 001111 is failed because it is the blacklisted number. Fax sent to 001112 is
sent to 9137771112.
Examples
It is important to add rules in the proper order. A fax numbers is compared with patterns one at a time in the set
order. In the example below the rule with order 5 is applied to all 10-digit numbers, except those fax numbers that
match patterns with order 3 and 4.
68
Description
Order Pattern
Replace fax number
“112” with “9713 284 12
12”
1
Add prefix “9713 999 12
20 #” to all 4-digit
numbers
Add prefix “9” to all 10digit fax numbers that
start with 713.
Action
Input
Number
Dialed Number
<112>{97139991212} Accept Number
112
9 713 999 12 12
2
{97139991220#}XXXX Accept Number
4455
9 713 999 1220 #
4455
3
{9}713XXXXXXX
713 255 18
16
9 713 255 18 16
Accept Number
FaxFinder® Fax Server FF240-IP Administrator Guide
DIALING RULES
Description
Order Pattern
Add prefix “9” to all 104
digits fax numbers that
start with 101, 102 or 103
{9}10[1-3]XXXXXXX
Action
Input
Number
Dialed Number
Accept Number
101 925
00 00
9 101 925 00 00
9 102 925 11 11
9 103 925 22 33
102 925
11 11
103 925
22 33
Add prefix “91” to all 10 5
digits fax numbers.
Note: This pattern
will be applied to
all 10-digit
numbers except
those that match
previous patterns
with order 3 and
4.
{91}XXXXXXXXXX
Accept Number
105 925 44
55
16-digits number that
starts with 00 should be
modified: “111#5555”
should be added after
“00” and suffix “*99”
should be added at the
end of the number
00 {111#5555} 1866
918 744 13 11 {*99}
Accept Number
00 1866 918 00 111#5555 1866
744 13 11
918 744 13 11 *99
Accept all fax numbers.
7
This mask is added by
default to all lists. So it
means that all fax
numbers that do not
match the patterns in the
list will be sent as is.
.
Accept Number
Any number Any number
Reject all fax numbers
.
Reject Number
Any number Any number
6
8
FaxFinder® Fax Server FF240-IP Administrator Guide
91 105 925 44 55
69
DIALING RULES
Creating New Dialing Rules
To create new dialing rules:
Note: Add Dialing Rules in the particular order you want to apply them.
1.
2.
3.
4.
5.
6.
7.
Go to Fax Configuration > Dialing Rules.
Click Add.
Enter Name.
Click Save. The Edit Dialing Rules page appears.
Click Add to add rule. For details, see Adding a Rule.
After adding the rule, use the arrow icons,
, to set the order for that rule
Click Done.
Adding a Rule
Adding a rule:
1.
2.
3.
4.
Enter a Pattern. For help with patterns, refer to Dialing Rule Patterns.
Select an Action from the drop down list. For details, refer to Dialing Rule Actions.
Some actions require an Argument. If a drop down list appears for Argument, select an argument from
the list.
Click Save. The Edit Dialing Rules page appears.
On the Editing Dialing Rules page, set the rule order and click Done. For more refer to Editing Dialing Rules or
Create a New Dialing Rule.
Applying New Dialing Rules
By default, Dialing Rules are set to none. To apply Dialing Rules:
Note: In SIP fax Dialing Rules, List is applied to all fax channels.
1.
2.
3.
Go to Fax Configuration > SIP / T.38.
Select a list from the Dialing Rules drop down list.
Click Save.
Editing Dialing Rules
To edit dialing rules
1.
2.
3.
4.
5.
6.
70
Click Fax Configuration > Dialing Rules .
Click the Edit icon, , for the rule you want to edit.
To change the Name, type the new name and click Save.
To add a rule, click Add. For details, see Adding a Rule.
After adding the rule, use the up and down arrows,
, to set the order for that rule
Click Done.
FaxFinder® Fax Server FF240-IP Administrator Guide
DIALING RULES
Deleting a Dialing Rule or Dialing Rule List
To delete a Dialing Rule or Dialing Rule List
1.
2.
3.
Click Fax Configuration > Dialing Rules.
To delete an entire list, click Delete, . Click OK to confirm.
To delete a rule, click Edit, , for the rule. Then, click Delete,
to confirm
FaxFinder® Fax Server FF240-IP Administrator Guide
for the rule you want to delete. Click OK
71
USING ACTIVE DIRECTORY WITH FAXFINDER
Using Active Directory with FaxFinder
Enabling Active Directory
If your organization uses Active Directory to authenticate and authorize users, configure FaxFinder to allow Active
Directory users to login and send faxes.
Important: Before you enable Active Directory in FaxFinder, configure your Active Directory schema to work
with FaxFinder. For details, refer to Configuring Active Directory for Use with FaxFinder.
1.
2.
3.
4.
5.
6.
Go to System Configuration > Active Directory.
Check Allow LDAP authentication.
Enter Active Directory User Settings and Active Directory Server Settings. Refer to Active Directory
Server Settings for details.
Click Save.
Click Test Connection to verify that the Active Directory Server is configured correctly.
Add Active Directory Users. Refer to Adding Active Directory Users for details.
Active Directory Settings
Field
Description
Inbound Routing rule
for existing fax
extension
Add to the existing destination.
Replace the existing destination.
Skip adding to the Inbound Routing.
Auto synchronize with Check to allow FaxFinder to automatically synchronize with the Active Directory database.
AD FF Users group
When enabled, use Sync at and Sync on to schedule automatic synchronization.
72
Sync at
If you enabled auto synchronize, select the time you want FaxFinder to synchronize with
Active Directory. Select Hour and Minute from the drop-down listed.
Sync on
If you enabled auto synchronize, select when you want FaxFinder to synchronize with
Active Directory.
Option
Description
Day of Month
Select Every Day of Month or a specific date. To synchronize
FaxFinder with Active Directory on the 5th day of every
month, set this to 5.
Month
Select Every Month or specific month.
Day of Week
Select Every Day of Week or select specific day.
Hostname
Enter the Active Directory Server IP address.
Port
Enter the port number you want FaxFinder to use to connect to the Active Directory
server. The default port number is 389 when SSL is disabled and 636 when SSL is enabled.
Use SSL
Check this if you want to use a secure connection to communicate with Active Directory.
Enabling this feature automatically changes the port number used to connect to the
Active Directory server.
FaxFinder® Fax Server FF240-IP Administrator Guide
USING ACTIVE DIRECTORY WITH FAXFINDER
Field
Description
Domain Name
Enter the complete Active Directory server domain name, for example myserver.mts.com.
Username
Enter an Active Directory username that has read access to Active Directory.
Password
Enter the password associated with the username used to authenticate to the Active
Directory.
Adding Active Directory Users
After configuring FaxFinder to use LDAP authentication, add the Active Directory users who log into FaxFinder to
send faxes.
Note: User details and fax options for Active Directory users are read-only in FaxFinder. To change these users'
details and fax options, make the changes in Active Directory and then sync FaxFinder.
1.
2.
3.
4.
Go to Users > Active Directory Users.
Click Add.
Enter an Active Directory Folder name to the AD Group Name field. Folder name must match the Active
Directory group name. This field is case sensitive.
Click Save.
Wait until FaxFinder adds Active Directory Users to the users list. When FaxFinder completes this function, Active
Directory users become available in the Active Directory Users list.
Note: If an error message appears, the Active Directory Server is not configured correctly, cannot be
accessed, or the group name was entered incorrectly.
Syncing FaxFinder with Active Directory
Sync the Active Directory user database with FaxFinder to ensure FaxFinder has all current Active Directory users.
To do this:
1.
2.
Go to Users > Active Directory Users.
Click Sync.
FaxFinder indicates when synchronization is complete.
Deleting Active Directory Users
To delete Active Directory users:
1.
2.
3.
Go to Users > Active Directory Users.
Click Delete.
Confirm the deletion.
A message indicates when the deletion is completed. The Active Directory user list is emptied.
FaxFinder® Fax Server FF240-IP Administrator Guide
73
COVER PAGES
Cover Pages
Custom Cover Pages
FaxFinder uses PDF forms for cover pages. You can create PDF forms with Microsoft Word and Adobe Acrobat Pro.
FaxFinder completes the form with information specific to the fax and inserts cover page as the first fax page. To
do this, cover page field names must match the field names FaxFinder uses.
FaxFinder fills in text fields and ignores most formatting. For best results, make your form as simple as possible.
Send test faxes to verify that the formatting is correct. FaxFinder includes examples that you can use as a starting
point for designing new cover pages.
Tips
■ Verify that text fields are large enough to fit the information that you want to display. If text is too long for
the field, it will be truncated.
■ Choose a standard font and keep the font size in the 10-12 pt range.
Text Field Names and Descriptions
FaxFinder recognizes the following field names. Your document should match the field titles exactly.
74
Field
Description
date
Current date and time
rcpt_name
Recipient's name
rcpt_fax
Recipient's fax number
rcpt_phone
Recipient's phone number
rcpt_org
Recipient's organization
sender_name
Sender's name
sender_org
Sender's organization
sender_fax
Sender's fax number
sender_phone
Sender's phone number
sender_email
Sender's email address
pages
Number of pages without cover page
pages_with_cover
Number of pages with cover page
pages_without_cover
Number of pages without cover page
subject
Fax subject
comments
Extra comments
optout_fax
Opt-out notice fax number
optout_phone
Opt-out notice phone number
optout_costfree
Opt-out notice email or toll free number or website
FaxFinder® Fax Server FF240-IP Administrator Guide
COVER PAGES
Creating Cover Pages
To create custom cover pages:
1.
Design a fax cover page in Microsoft Word, save the document as Word file as .DOC file. Do not use the
.DOCX format. This example is a modified a Microsoft Word fax template.
2.
3.
In Adobe Acrobat Pro, use the Form Wizard to open the Word file you created.
Use Add New Field to map each field and configure field properties. Note the following:
■ The Field Name you entered in Acrobat must match the Text Field Name that FaxFinder uses,
so the form works with FaxFinder.
■ On Properties window, General tab, the Tooltip should match the Name.
■ For Appearance, use a font size of 10-12 pts.
■ For Options, uncheck Scroll long text.
■ If your cover page includes a comments field, check Multi-line on the Options tab. Do not
check this for other fields.
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COVER PAGES
4.
5.
Preview the form. To test field lengths, type typical data in each field. If your fields are too small, make
the field larger or use a smaller font size.
When you are satisfied with the form design, save the file as Adobe PDF files, Optimized. If you are using
an older version of Acrobat Pro, verify that the file is saved as compatible for Acrobat 5.0 or higher.
Adding Cover Pages to FaxFinder
To make a cover page available to FaxFinder users:
1.
2.
3.
4.
Click Fax Configuration > Cover Pages.
Click Add under Pages.
Click Browse and select a cover page PDF file.
Click Add.
Providing Default Opt-Out Information for Cover Pages
If you use FaxFinder for advertising, use the Opt-Out section to provide fax recipients with information they can
use to opt-out of faxes. Where the Opt-Out information appears on the cover page depends on which cover page
template you use.
1.
2.
3.
4.
5.
Click Fax Configuration > Cover Pages.
Enter a phone number that recipients can call to opt-out of faxes.
Enter a fax number that will accept opt-out faxes.
Enter a cost-free method (email address, toll-free phone or fax number or website) that recipients can
use to be removed from your fax list.
Click Save.
Truncating Phone Numbers on Cover Pages
If you require users to enter an access code when dialing out, use this option so the access code doesn't appear on
the cover page.
1.
2.
3.
Click Fax Configuration > Cover Pages.
Select ON from the Truncate Dialed Phone number.
Click Save.
Adding Date and/or Time to Cover Pages
To add date and/or time to cover pages:
1.
2.
3.
4.
Click Fax Configuration > Cover Pages.
Check Include Date to add the date to cover pages.
Check Include Time to add the time to cover pages.
Click Save.
Cover Page Troubleshooting
If the cover page does not work properly with FaxFinder.
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FaxFinder® Fax Server FF240-IP Administrator Guide
COVER PAGES
■ Verify original Word document was saved using a .DOC format.
■ Verify that the form was saved as Adobe PDF Optimized.
■ Verify all form fields are named correctly for FaxFinder. See Text Fields and Descriptions.
■ Verify Check Spelling is disabled for each field.
■ If the received fax has empty form fields, try different font.
■ If the received fax has some empty form fields, verify that FaxFinder's sender and contact fields include this
information. For example, if the From Fax field is blank, confirm the user account has a Fax # listed.
FaxFinder® Fax Server FF240-IP Administrator Guide
77
FAXFINDER FAX CLIENT SOFTWARE FOR WINDOWS AND MAC
FaxFinder Fax Client Software for Windows and Mac
FaxFinder Client for Windows
Installing FaxFinder Client Software on Windows
FaxFinder Fax Client software allows users to send faxes through the Client or any application with a print option.
Install the FaxFinder client software on each user's computer and then associate it with a FaxFinder unit. You can
push the client software out to user computers or install it on one computer at a time.
Note: You will need to login with administrator rights to install the software.
Attention: If you have an old version FaxFinder client software installed, uninstall that software before installing
a new version. Use the Add or Remove Programs utility in the Windows Control Panel to uninstall or use mass
uninstall.
Using FaxFinder Client Mass Uninstall
Download the mass uninstall MSI package is available from the Multi-Tech System web site to mass un-install the
previous version of FaxFinder Client.
■ Example command to uninstall the Install Shield FaxFinder Client in silent
mode: msiexec /i remove_installshield_faxclient.msi /q Text of first paragraph.
Pushing Software to Client Computers
The FaxFinder Client installer is available as an MSI package. This allows remote installation using Microsoft Group
Policy, SMS, and other third party tools. Use the Windows Installer command msiexec to run this installer from the
command line.
Warning: Uninstall any older versions of FaxFinder before you install the current version.
Note: If you use Windows Vista or Windows Server 2008, turn off the User Account Control (UAC) feature to
successfully push the installation.
The installer supports the following options when used from the command line or remote installation:
■ Set a different install directory: TARGETDIR=PATH (default is Program Files/MultiTech Systems/FaxFinder Client Software)
■ Add file associations for Multi-Tech TIFF Viewer and Cover Page Editor: ADDFILEEXT=1 (default is 0)
■ Start the FaxFinder client after installation: LAUNCHPRODUCT=1 (default is 0)
■ Automatically Start the FaxFinder Client LAUNCHPRODUCTONBOOT=1 (default is 0)
■ Example command to install in silent mode with options: msiexec /i FFClientx_x_x.msi /q TARGETDIR="C:\FaxFinder Client" ADDFILEEXT=1 LAUNCHPRODUCT=1
LAUNCHPRODUCTONBOOT=1
■ Example command to uninstall in silent mode: msiexec /x FFClient-x_x_x.msi /q
For an example of remote software installation using Microsoft Group Policy, visit microsoft.com and search for
Knowledge Base article number 816102.
78
FaxFinder® Fax Server FF240-IP Administrator Guide
FAXFINDER FAX CLIENT SOFTWARE FOR WINDOWS AND MAC
Installing the Software on a Single Computer
Warning: If you have old versions of any FaxFinder client software installed, uninstall that software before
installing a new version. Use the Add or Remove Programs utility in the Windows Control Panel to uninstall.
To download the FaxFinder client software:
1.
2.
3.
4.
5.
6.
7.
8.
Go to www.multitech.com/setup/product.go and select your FaxFinder model.
Click Software.
Double-click the link for the version you want to install and select Run or Open, depending on your
system. If you get a message about the publisher not being verified, click Run. If you get a message about
the file not being commonly downloaded, click Actions > Run Anyway. Some browsers may require you
to save the file before running it.
Click Next.
Check to accept the license agreement and click Next.
Browse to the location where you want install the FaxFinder client. The default file location is
recommended.
To begin installation, click Install.
To launch FaxFinder when installation completes, check Start the FaxFinder Client when the install is
finished and click Finish.
If you chose to start FaxFinder after installation, the FaxFinder application icon,
and the client launches automatically.
, appears in your System Tray
Note: To send faxes, you need to associate FaxFinder Fax Servers with your client. Refer to Associating
FaxFinder Fax Servers with the Client.
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FAXFINDER FAX CLIENT SOFTWARE FOR WINDOWS AND MAC
FaxFinder Printer Usage Rights
If your users have a problem printing faxes, verify usage rights for the printer.
1.
2.
In Windows, open the printer's Properties.
On the Security tab, verify the following checked under Allow:
■ Print
■ Manage Printers
FaxFinder Client for Mac
Installing FaxFinder Client Software on a Mac
You need Mac OS X 10.7 or newer to install the FaxFinder Client for Mac.
To install the client on a Mac
1.
Mount the disk image (.dmg) by double-clicking the FaxFinder Client .dmg file.When the disk image
mounts, a FaxFinder window opens showing the disk image contents, the InstallFaxFinderClient.pkg and
this Readme file.
2.
Double-click on InstallFaxFinderClient.pkg. If you get a warning that “InstallFaxFinderClient.pkg ” can’t be
opened because it is from an unidentified developer, click OK.
This warning means your Security & Privacy System Preferences setting is safeguarding you against automatic
download and installation.
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FAXFINDER FAX CLIENT SOFTWARE FOR WINDOWS AND MAC
3.
To override the warning, right-click or control-click on InstallFaxFinderClient.pkg and select Open from
the pop-up menu.
4.
If you get another warning that InstallFaxFinderClient.pkg is from an unidentified developer. Click Open to
continue.
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FAXFINDER FAX CLIENT SOFTWARE FOR WINDOWS AND MAC
The installer launches in the background. If other application windows are open, you may need select the Installer
app in the Dock or use Command-Tab to scroll through active applications to select the Installer so that Installer
window displays in the foreground.
5.
Follow on-screen instructions to install the FaxFinder Client. Close the Installer when complete.
6.
Unmount the disk image after closing the Installer.
Associate or Disassociate FaxFinder Fax Servers from the Client
Associating FaxFinder Fax Servers with the Client
After installing the FaxFinder Client software, associate it with one or more FaxFinder servers so users can send
faxes through the server.
You need the following information for each FaxFinder server:
■ IP address, if you do not have the IP address, use Auto Discover.
■ Username
■ Password
1.
2.
3.
Start the fax client, if it is not running.
Click Fax Servers.
Add a FaxFinder manually or Auto Discover your servers.
■ If you have the IP address, click Add to add the unit manually and go to Step 4.
■ If you do not have the IP address, continue with Step 3a.
Note: Your firewall may require you to select Allow Access to search.
a.
b.
82
Click Auto-Discover.
Click the Add Server icon for the server you want to add.
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FAXFINDER FAX CLIENT SOFTWARE FOR WINDOWS AND MAC
4.
Enter Device information. If using Auto-Discover Device, skip to Step 4c.
a.
b.
c.
Enter the IP address in the Server Address field.
If a secure login is required, check Use SSL.
Enter the Username and Password required by the device.
Check Show Password to display the password instead.
Note: Username and password are case-sensitive.
5.
Click OK. Close the Auto Discover Device window, if using that option.
If Authentication Failure appears for that fax server, either:
■ The IP address is wrong. If so, delete the server (click the Delete icon) and add the server again; OR
■ The username and password combination is wrong. Click the Edit Server icon and enter the correct
username and password.
Disassociating a FaxFinder Unit from the Client
Use this procedure if you need to remove a specific FaxFinder unit from the client. This procedure severs the tie
between your PC and a specific FaxFinder unit so that you cannot use it to send faxes. However, you can receive
faxes in email form from the FaxFinder server.
If you have multiple FaxFinders set up in the client software and only want to remove one, you will need to know
the IP address of the FaxFinder you want to disconnect.
1.
2.
If the FaxFinder Client is not running, click the FaxFinder Client icon,
Click Fax Servers
3.
Click
.
for the server you want to disassociate.
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83
TROUBLESHOOTING
Troubleshooting
Additional troubleshooting information is available through the Multi-Tech Knowledge Base at
www.multitech.com/kb.go. If you need help troubleshooting, you can create an account and submit a support case
directly to our technical support team. Go to support.multitech.com.
What if I can't see my FaxFinder's web page?
Verify that the admin computer is on the same subnet as the FaxFinder and that it can be pinged.
1.
2.
3.
Launch a Command Prompt. In Windows, this is usually found through Start > All Programs > Accessories.
Type ipconfig and press Enter to verify that the admin computer's IP address is in the same network as
the FaxFinder's IP address.
Type ping 192.168.2.1 (or server's current IP address) and press Enter.
■ If FaxFinder replies to the ping and you are still unable to view the FaxFinder web page,
contact Multi-Tech Support through the portal at https://support.multitech.com.
■ To check the IP address of the FaxFinder, plug a serial cable into the Console/Command port,
open communication software (like HyperTerminal) set to a serial speed of 115,200 bps and
type ifconfig.
What if I don't get an email when I click Send Test Email?
This pertains to the SMTP settings (System Configuration | SMTP) and may be caused by any of the following.
Name server address could not be resolved
FaxFinder could not contact your name server during transmission. Contact FaxFinder using secure shell and try to
ping the name server.
ssh user@ip
user: admin
password: admin
# ping yyy.yyy.y.y (where y is the name server address)
If the name server ping fails, determine why it failed:
■ The name server may be on a different subnet.
■ The default gateway may be set incorrectly.
If the name server ping succeeds, try to ping the mail server using its domain name.
# ping mail.ourcompany.com
■ If you can successfully ping the mail server by its IP address, but cannot ping it via its domain name,
then the name server is not functioning correctly.
■ If the mail server cannot be pinged by either its domain name or its IP address, the mail server may not
be running or contacted by FaxFinder. See Mail Server Not Running.
Mail Server Not Running
The mail server is not running or cannot be contacted from the FaxFinder unit. To verify that the mail server is
running, use your email software to send an email to yourself.
■ If you cannot send an email to yourself, the mail server is not running. Troubleshoot the mail server.
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TROUBLESHOOTING
■ If you can send an email to yourself, the problem is between your mail server and the FaxFinder unit.
Contact Multi-Tech Technical Support.
Client PC can't Connect to Mail Server
If the client PC running the mail software cannot connect to the mail server, troubleshoot the mail server.
Incorrect Administrator Address
The administrator's email address may be missing or incorrect. Check the administrator's email address through
the User page.
Mail Server Does Not Support SMTP
FaxFinder requires SMTP support. To verify if the mail server supports SMTP:
1.
2.
3.
4.
Use secure shell to contact the FaxFinder either at its IP address or name (if a name server is present).
Specify the SMTP Port Number. The standard port number is 25, but you can configure this number
through System Configuration > SMTP.
Use Telnet (IP address: port) to get to the SMTP server. The mail server should return a Welcome
message.
Enter EHLO. The mail server should list supported protocols and other information.
If the mail server does not respond to the welcome message or the EHLO, either it does not support SMTP or the
port number is wrong. The port number specified in the System Configuration > SMTP must match the port
number used in Telnet.
Discrepancy between FaxFinder's SMTP settings and Mail Server's User ID and Password
Requirements
Some mail servers reject authentication if a user ID and password are not provided. Other mail servers reject
authentication if a User ID and password are provided.
1.
2.
Confirm your mail server's user ID and password requirements.
Verify that FaxFinder's System Configuration > SMTP settings are correct for your mail server. Either enter
the SMTP user ID and password or leave these fields blank.
What if FaxFinder doesn't answer a fax call?
During a test call, check the Status & Logs > Fax Status page. If you do not see the Waiting for Ring state change to
the Waiting for Connect State and you do not hear modem dialup/negotiation tones:
1.
2.
3.
Situate yourself where you can see the FaxFinder while using a phone on a regular POTS line.
Use the POTS phone to dial one of the FaxFinder phone numbers.
As the call completes, listen for fax tones and look for the Waiting for Connect message in Status & Logs >
Fax Status.
Sometimes it is possible to see activity in the LED indicators, but the flash is often too brief to notice. Listening for
the fax tones is the best method for troubleshooting.
The Debug Packet Capture tool may help troubleshoot this issue. Start a packet capture, try sending a fax to the
FaxFinder and stop the packet capture. View capture data to see if a SIP Invite message was sent to FaxFinder. You
can use a tool such as Wireshark to view packet capture data. Refer to Packet Capture for more information.
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TROUBLESHOOTING
Where can I Find the SMTP Error Code List?
You can look up these SMTP error codes on the Internet Engineering Task Force RFC repository at ietf.org.
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FaxFinder® Fax Server FF240-IP Administrator Guide
T.37 ADVANCED USAGE
T.37 Advanced Usage
For individual faxes, use these commands to override settings entered in the administrator or user web interface.
Many options for using email to fax (T.37) follow the Request For Comment (RFC) standards provided by the IETF.
Some of these options are briefly described here. For more in-depth descriptions, refer to the IETF website
(www.ietf.org). To use T.37 to send faxes, enter one or more options in the format option=value. To use multiple
options, divide them with a forward slash (/). Enter options text exactly as shown to trigger the event. Values are
the variables allowed by the command. .
Options
FAX=number
■ Number is the fax number to dial.
■ Required, all other settings are optional.
Example: FAX=555-1234@example.test
COVER-PAGE-ENABLED=true|false
Example: FAX=5551234/COVER-PAGE-ENABLED=false@example.test
COVER-PAGE-NAME=name
Name is the FaxFinder cover page filename.
Example: FAX=5551234/COVER-PAGE-NAME=mts_template2.pdf@example.test
ATTN=name
Name is the fax recipient's name; it appears on the cover page.
Example: FAX=5551234/ATTN=John Smith/COVER-PAGE-ENABLED=true@example.test
ORG=name
Name is the organization the fax is being sent to; it appears on the cover page.
Example: FAX=5551234/ORG=Multitech Systems@example.test
INLINE-COMMENTS=true|false
If inline comments are true, the first part of the message body is used as cover page comments. If false, it is not.
By default, this is true. Change this by setting /INLINE-COMMENTS=false.
Example: FAX=5551234/INLINE-COMMENTS=false@example.test
FAX-PRIORITY=0-5
The fax priority specifies the order of scheduling (0 is highest and 5 is lowest).
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T.37 ADVANCED USAGE
Example: FAX=5551234/FAX-PRIORITY=5@example.test
RECEIPT=always|failure|never
Controls when an email receipt for the fax is sent to the sender:
■ Always means send an email receipt for successful and failed faxes.
■ Failure means only send a receipt if the fax failed to send.
■ Never means don't send any receipt.
Example: FAX=5551234/RECEIPT=failure@example.test
RECEIPT-ATTACHMENT=pdf|tiff|none
Determines the receipt format and if FaxFinder sends email receipts to the sender.
■ PDF attaches the sent fax in PDF format to any email receipts.
■ Tiff attaches the sent fax in TIFF format.
■ None does not attach the sent fax.
Example: RECEIPT-ATTACHMENT=pdf
Multiple Options Example
The following example shows the format to use when combining multiple variants for sending a fax. Using these
commands overrides the settings on the T.37 configuration page.
Parameters
Send a fax to the phone number 111-555-1234 with a cover page noting the recipient as "John Smith" at the
company "Multi-Tech".
String of T.37 options:
FAX=111-555-1234/COVER-PAGE-ENABLED=true/ATTN=John Smith/ORG=Multi-Tech@example.test
Relaying
To send faxes through an MTA such as mail.multitech.com, then mail.multitech.com needs to be configured to
forward mail to the FaxFinder for a domain that FaxFinder will accept mail for.
For most mail servers, if the email's domain can be successfully resolved, the mail server will forward mail to that
destination without any extra configuration.
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FaxFinder® Fax Server FF240-IP Administrator Guide
REGULATORY INFORMATION
Regulatory Information
47 CFR Part 15 Regulation Class A Devices
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense. If this
equipment does cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
■ Reorient or relocate the receiving antenna.
■ Increase the separation between the equipment and receiver.
■ Plug the equipment into an outlet on a circuit different from that to which the receiver is connected.
■ Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the 47 CFR rules. Operation of this device is subject to the following
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference
that may cause undesired operation.
Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
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89
REGULATORY INFORMATION
Fax Branding Statement
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other
electronic device, including fax machines, to send any message unless such message clearly contains the following
information:
■ Date and time the message is sent.
■ Identification of the business, other entity, or other individual sending the message.
■ Telephone number of the sending machine or such business, other entity, or individual.
This information is to appear in a margin at the top or bottom of each transmitted page or on the first page of the
transmission. This information in the margin is referred to as fax branding.
Any number of fax software packages can be used with this product. Refer to the fax software manual for setup
details. Typically, the fax branding information must be entered via the configuration menu of the software.
Canadian Limitations
Notice: This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is
confirmed by the registration number. The abbreviation, IC, before the registration number signifies that
registration was performed based on a Declaration of Conformity indicating that Industry Canada technical
specifications were met. It does not imply that Industry Canada approved the equipment.
Notice: The REN assigned to each terminal equipment provides an indication of the maximum number of terminals
allowed to be connected to a telephone interface. The termination on an interface may consist of any combination
of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does
not exceed five.
Industry Canada Class A Notice
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Reglement Canadien sur le matériel
brouilleur.
EMC, Safety, and R&TTE Directive Compliance
The CE mark is affixed to this product to confirm compliance with the following European Community Directives:
Council Directive 2004/108/EC of 15 December 2004 on the approximation of the laws of Member States
relating to electromagnetic compatibility;
and
Council Directive 2006/95/EC of 12 December 2006 on the harmonization of the laws of Member States
relating to electrical equipment designed for use within certain voltage limits;
and
Council Directive 1999/5/EC of 9 March 1999 on radio equipment and telecommunications terminal
equipment and the mutual recognition of their conformity.
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REGULATORY INFORMATION
Restriction of the Use of Hazardous Substances (RoHS)
Multi-Tech Systems, Inc
Certificate of Compliance
2011/65/EU
Multi-Tech Systems confirms that its embedded products comply with the chemical concentration limitations set
forth in the directive 2011/65/EU of the European Parliament (Restriction of the use of certain Hazardous
Substances in electrical and electronic equipment - RoHS).
These Multi-Tech products do not contain the following banned chemicals1:
■ Lead, [Pb] < 1000 PPM
■ Mercury, [Hg] < 1000 PPM
■ Hexavalent Chromium, [Cr+6] < 1000 PPM
■ Cadmium, [Cd] < 100 PPM
■ Polybrominated Biphenyl, [PBB] < 1000 PPM
■ Polybrominated Diphenyl Ether, [PBDE] < 1000 PPM
Environmental considerations:
■ Moisture Sensitivity Level (MSL) =1
■ Maximum Soldering temperature = 260C (in SMT reflow oven)
1
Lead usage in some components is exempted by the following RoHS annex, therefore higher lead concentration
would be found in some modules (>1000 PPM);
- Resistors containing lead in a glass or ceramic matrix compound.
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REGULATORY INFORMATION
REACH Statement
Registration of Substances
After careful review of the legislation and specifically the definition of an “article” as defined in EC Regulation
1907/2006, Title II, Chapter 1, Article 7.1(a)(b), it is our current view Multi-Tech Systems, Inc. products would be
considered as “articles”. In light of the definition in § 7.1(b) which requires registration of an article only if it
contains a regulated substance that “is intended to be released under normal or reasonably foreseeable conditions
of use,” Our analysis is that Multi-Tech Systems, Inc. products constitute nonregisterable articles for their intended
and anticipated use.
Substances of Very High Concern (SVHC)
Per the candidate list of Substances of Very High Concern (SVHC) published October 28, 2008 we have reviewed
these substances and certify the Multi-Tech Systems, Inc. products are compliant per the EU “REACH”
requirements of less than 0.1% (w/w) for each substance. If new SVHC candidates are published by the European
Chemicals Agency, and relevant substances have been confirmed, that exceeds greater than 0.1% (w/w), MultiTech Systems, Inc. will provide updated compliance status.
Multi-Tech Systems, Inc. also declares it has been duly diligent in ensuring that the products supplied are compliant
through a formalized process which includes collection and validation of materials declarations and selective
materials analysis where appropriate. This data is controlled as part of a formal quality system and will be made
available upon request.
Waste Electrical and Electronic Equipment Statement
WEEE Directive
The WEEE Directive places an obligation on EU-based manufacturers, distributors, retailers, and importers to takeback electronics products at the end of their useful life. A sister directive, ROHS (Restriction of Hazardous
Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the
products at the design phase. The WEEE Directive covers all Multi-Tech products imported into the EU as of August
13, 2005. EU-based manufacturers, distributors, retailers and importers are obliged to finance the costs of recovery
from municipal collection points, reuse, and recycling of specified percentages per the WEEE requirements.
Instructions for Disposal of WEEE by Users in the European Union
The symbol shown below is on the product or on its packaging, which indicates that this product must not be
disposed of with other waste. Instead, it is the user's responsibility to dispose of their waste equipment by handing
it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate
collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources
and ensure that it is recycled in a manner that protects human health and the environment. For more information
about where you can drop off your waste equipment for recycling, please contact your local city office, your
household waste disposal service or where you purchased the product.
July, 2005
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REGULATORY INFORMATION
Information on HS/TS Substances According to Chinese Standards
In accordance with China's Administrative Measures on the Control of Pollution Caused by Electronic Information
Products (EIP) # 39, also known as China RoHS, the following information is provided regarding the names and
concentration levels of Toxic Substances (TS) or Hazardous Substances (HS) which may be contained in Multi-Tech
Systems Inc. products relative to the EIP standards set by China's Ministry of Information Industry (MII).
Hazardous/Toxic Substance/Elements
Name of the Component
Lead
(PB)
Mercury
(Hg)
Cadmium Hexavalent
(CD)
Chromium
(CR6+)
Polybromi Polybrominat
nated
ed Diphenyl
Biphenyl
Ether (PBDE)
(PBB)
Printed Circuit Boards
O
O
O
O
O
O
Resistors
X
O
O
O
O
O
Capacitors
X
O
O
O
O
O
Ferrite Beads
O
O
O
O
O
O
Relays/Opticals
O
O
O
O
O
O
ICs
O
O
O
O
O
O
Diodes/ Transistors
O
O
O
O
O
O
Oscillators and Crystals
X
O
O
O
O
O
Regulator
O
O
O
O
O
O
Voltage Sensor
O
O
O
O
O
O
Transformer
O
O
O
O
O
O
Speaker
O
O
O
O
O
O
Connectors
O
O
O
O
O
O
LEDs
O
O
O
O
O
O
Screws, Nuts, and other
Hardware
X
O
O
O
O
O
AC-DC Power Supplies
O
O
O
O
O
O
Software /Documentation CDs
O
O
O
O
O
O
Booklets and Paperwork
O
O
O
O
O
O
Chassis
O
O
O
O
O
O
X Represents that the concentration of such hazardous/toxic substance in all the units of homogeneous
material of such component is higher than the SJ/Txxx-2006 Requirements for Concentration Limits.
O Represents that no such substances are used or that the concentration is within the aforementioned limits.
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93
REGULATORY INFORMATION
Information on HS/TS Substances According to Chinese Standards (in
Chinese)
依照中国标准的有毒有害物质信息
根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准-中华人民共和国《电子信息产品污染
控制管理办法》(第 39 号),也称作中国 RoHS, 下表列出了 Multi-Tech Systems, Inc. 产品中可能含有的有毒
物质 (TS) 或有害物质 (HS) 的名称及含量水平方面的信息。
有害/有毒物质/元素
成分名称
铅 (PB)
汞 (Hg)
镉 (CD)
六价铬 (CR6+) 多溴联苯
(PBB)
多溴二苯醚
(PBDE)
印刷电路板
O
O
O
O
O
O
电阻器
X
O
O
O
O
O
电容器
X
O
O
O
O
O
铁氧体磁环
O
O
O
O
O
O
继电器/光学部件
O
O
O
O
O
O
ICs
O
O
O
O
O
O
二极管/晶体管
O
O
O
O
O
O
振荡器和晶振
X
O
O
O
O
O
调节器
O
O
O
O
O
O
电压传感器
O
O
O
O
O
O
变压器
O
O
O
O
O
O
扬声器
O
O
O
O
O
O
连接器
O
O
O
O
O
O
LEDs
O
O
O
O
O
O
螺丝、螺母以及其它五金件
X
O
O
O
O
O
交流-直流电源
O
O
O
O
O
O
软件/文档 CD
O
O
O
O
O
O
手册和纸页
O
O
O
O
O
O
底盘
O
O
O
O
O
O
X 表示所有使用类似材料的设备中有害/有毒物质的含量水平高于 SJ/Txxx-2006 限量要求。
O 表示不含该物质或者该物质的含量水平在上述限量要求之内。
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FaxFinder® Fax Server FF240-IP Administrator Guide
CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER
Configuring Active Directory for Use with FaxFinder
Note: This section explains how to configure the Multi-Tech FaxFinder in Microsoft Active Directory, a third
party application. Microsoft may change their screens and steps without notice, for the latest information
pertaining to Active Directory, consult Microsoft's documentation. Contact Multi-Tech Product Support for
questions about FaxFinder.
When you enable Active Directory, FaxFinder retrieves user details and configuration settings from your Microsoft
Active Directory server. Manage data and settings for FaxFinder users through your Active Directory server.
To modify the Active Directory schema, the Active Directory Administrator must be a member of Schema
Administrator and Enterprise Administrators groups. By default, the Administrator belongs to both groups.
To add custom attributes to the Active Directory, you need to:
1.
2.
3.
4.
5.
Register schema snap-in
Create custom attributes
Create custom class and add custom attributes to custom class
Add custom class to user class
Restart the active directory domain services
FaxFinder Server Settings
FaxFinder user details and settings are mapped to the Active Directory attributes as follows. For FaxFinder specific
settings add the custom attributes to the AD Schema.
User Details in FaxFinder
Server
AD Class
Attribute Name
Type
Login Name
User
sAMAccountName
Default
Name
User
displayName
Default
Email
User
mail
Default
Organization
User
company
Default
Phone Number
User
telephoneNumber
Default
Fax Number
User
facsimileTelephoneNumber
Default
Include Cover Page
mtff-User
mtff-IncludeCoverPage
Custom
Default Cover Page
mtff-User
mtff-DefaultCoverPage
Custom
Max Attempts
mtff-User
mtff-MaxAttempts
Custom
Fax Priority
mtff-User
mtff-FaxPriority
Custom
Retry Interval
mtff-User
mtff-RetryInterval
Custom
Email Fax Receipt
mtff-User
mtff-EmailFaxReceipt
Custom
Fax Attachment with Receipt
mtff-User
mtff-FaxAttachmentWithReceipt
Custom
Enable Routing
mtff-User
mtff-InboundRouteByFaxExtension
Custom
Fax Extension
mtff-User
mtff-FaxExtension
Custom
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96
User Details in FaxFinder
Server
AD Class
Attribute Name
Type
mtff-ViewInboundFaxLog
mtff-User
View All Inbound Fax Log
Custom
mtff-ViewOutboundFaxLog
mtff-User
View All Outbound Fax Log
Custom
mtff-PrintFaxReceipt
mtff-User
Print Fax Receipt
Custom
mtff-SelectPrinter
mtff-User
Select Printer
Custom
mtff-PrintWithFirstPage
mtff-User
Print with First Page
Custom
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CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER
Registering Schema Snap-in
For more information, refer to Install the Active Directory Schema Snap-in on http://technet.microsoft.com.
To register schema snap-in:
1.
2.
Run cmd.exe.
Enter regsvr32 schmmgmt.dll.
If registration is successful, DllRegisterServer in schmmgmt.dll succeeded appears.
Creating Custom Attributes
To create customer attributes:
1.
2.
3.
Open the console by running mmc.exe.
Open File and select Add/Remove Snap-in.
Select Active Directory Schema in Available snap-ins.
4.
Click Add > and then click OK. The console displays the Active Directory Schema.
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98
5.
Right-click on Attributes and select Create Attribute.
6.
7.
When the Schema Object Creation warning appears, click Continue .
Enter custom attribute settings and click OK. For details, refer to Custom Attribute Settings.
8.
Repeat Steps 5-7 for each custom attribute.
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CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER
Custom Attribute Settings
For all custom attributes leave Minimum and Maximum fields empty, and the Multi-Valued checkbox unchecked.
Common Name and LDAP Display Name are the same.
Tip: To avoid entering typos, copy and paste settings from the following table.
Common Name and LDAP
Display Name
Unique X500 Object ID
FaxFinder Field Description
Syntax
mtff-IncludeCoverPage
1.3.6.1.4.1.995.13.1.1.1
User Information - Include Cover Boolean
Page
mtff-DefaultCoverPage
1.3.6.1.4.1.995.13.1.1.2
User Information - Default Cover Unicode String
Page
mtff-MaxAttempts
1.3.6.1.4.1.995.13.1.1.3
User Information - Max Attempts Integer
mtff-FaxPriority
1.3.6.1.4.1.995.13.1.1.4
User Information - Fax Priority
mtff-RetryInterval
1.3.6.1.4.1.995.13.1.1.5
User Information - Retry Interval Integer
mtff-EmailFaxReceipt
1.3.6.1.4.1.995.13.1.1.6
User Information - Email Fax
Receipt
Unicode String
mtff-FaxAttachmentWithReceipt
1.3.6.1.4.1.995.13.1.1.7
User Information - Fax
Attachment with Receipt
Unicode String
mtffInboundRouteByFaxExtension
1.3.6.1.4.1.995.13.1.1.8
Enable Routing by Extension
Boolean
mtff-FaxExtension
1.3.6.1.4.1.995.13.1.1.9
Fax Extension
Unicode String
mtff-ViewInboundFaxLog
1.3.6.1.4.1.995.13.1.1.10
View All Inbound Fax Log
Boolean
mtff-ViewOutboundFaxLog
1.3.6.1.4.1.995.13.1.1.11
View All Outbound Fax Log
Boolean
mtff-PrintFaxReceipt
1.3.6.1.4.1.995.13.1.1.12
Print Fax Receipt
Unicode String
mtff-SelectPrinter
1.3.6.1.4.1.995.13.1.1.13
Select Printer
Unicode String
mtff-PrintWithFirstPage
1.3.6.1.4.1.995.13.1.1.14
Print with First Page
Boolean
Integer
Creating a Custom Class
In the console:
1.
2.
3.
Right-click on Classes under Console Root > Active Directory Schema and select Create Class.
When the Schema Object Creation warning appears, click Continue.
Enter the following data in the Create New Schema Class form.
Common Name:
mtff-User
LADP Display Name:
mtff-User
Unique X500 Object ID:
1.3.6.1.4.1.995.13.1.2.1
Description:
Multi-Tech FaxFinder Server – User
Class Type:
Auxiliary
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4.
5.
Click Next.
Add the following attributes to the Optional list:
■ mtff-IncludeCoverPage
■ mtff-DefaultCoverPage
■ mtff-MaxAttempts
■ mtff-FaxPriority
■ mtff-RetryInterval
■ mtff-EmailFaxReceipt
■ mtff-FaxAttachmentWithReceipt
■ mtff-InboundRouteByFaxExtension
■ mtff-FaxExtension
■ sAMAccountName
■ displayName
■ mail
■ company
■ telephoneNumber
■ facsimileTelephoneNumber
100
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6.
7.
Click Finish.
Verify that mtff-User class appears in the Classes list.
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Adding Custom Class to User Class
To add the custom class to the Active Directory user class:
102
1.
2.
Right-click on the User class and select Properties.
Click Relationship and then click Add Class. Click OK.
3.
Select mtff-User from the Select Schema Object list and click OK.
4.
Verify that mtff-User appears in the Auxiliary Classes list and click OK.
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CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER
Note: Active Directory Scheme changes and custom attributes many not be immediately available in the
users' attributes list. This depends on your Active Directory settings, configuration, and size.
User Attributes Management
To modify user attributes, the Active Directory Administrator must be in the Domain Administrators groups.
Use the ADSI Edit management console to manage user attributes in Active Directory. For more information, refer
to ADSI Edit (adsiedit.msc) on http://technet.microsoft.com.
The mtff attributes become available for editing in the user’s attributes list when the custom class and attributes
are configured and added to the Users class.
Active Directory User Attributes
Use the following to configure FaxFinder specific user attributes.
If an attribute value is <not set>, FaxFinder will use the default value.
Attribute Name
Valid Values
Description
mtff-IncludeCoverPage
TRUE
Enabled – TRUE;
FALSE
Disabled – FALSE. Default.
mtff-DefaultCoverPage
<cover_page_filename.pdf>
If mtff-IncludeCoverPage is TRUE, enter
the default cover page filename.
FaxFinder includes three sample cover
pages. The default cover page is
mts_template1.pdf.
Note: Attribute value is case
sensitive. The filename you enter
here must match your cover page
filename on FaxFinder
mtff-MaxAttempts
1-99
Default is 3.
mtff-FaxPriority
0-5
0 - 1st Priority
1 - High
2 - Medium/High
3 - Medium (Default)
4 - Medium/Low
5 - Low
mtff-RetryInterval
1-999999999
Retry interval in seconds. Default is 300
seconds.
mtff-EmailFaxReceipt
failure
Default is failure
Note: Attribute value must be
lower case.
always
never
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Attribute Name
Valid Values
Description
mtff-FaxAttachmentWithReceipt
pdf
Default is none.
Note: Attribute value must be
lower case.
tiff
none
mtff-InboundRouteByFaxExtension
TRUE
Default is FALSE.
FALSE
mtff-FaxExtension
104
0123456789(-)
Max length is 50 characters. Valid
characters are: 0123456789(-)
FaxFinder® Fax Server FF240-IP Administrator Guide
INDEX
Index
A
access code ...................................................................76
actions for dialing rules.................................................66
Active Directory ............................................................72
add custom class to user class...............................102
add users.............................................................45 73
configuring AD to work with FaxFinder ...................95
create custom attributes .........................................97
creating custom classes ...........................................99
custom attribute settings ........................................99
delete users ........................................................46 73
mapping ...................................................................95
register schema snap-in...........................................97
sync users............................................................46 73
user attributes ......................................................103
add
users....................................................................45 73
admin account ..............................................................21
approvals.......................................................................59
authenication T.37 ........................................................60
authentication...............................................................72
auto synchronize...........................................................72
B
blacklist numbers ..........................................................66
C
call
log .......................................................................38 39
routing overview......................................................12
cancel fax ......................................................................37
certificate ......................................................................27
channel
reset .........................................................................37
status .......................................................................35
Chinese hazardous substances
Chinese version........................................................94
English version .........................................................93
Class A ...........................................................................89
Industry Canada .......................................................90
client software
associate with FaxFinder unit ..................................82
disassociate FaxFinder unit......................................83
install...................................................................78 79
FaxFinder® Fax Server FF240-IP Administrator Guide
install on Mac...........................................................80
install on Windows ..................................................78
mass uninstall ..........................................................78
configuration
create restore file ...................................................33
restore......................................................................40
configure
FaxFinder..................................................................19
SIP and T.38 .............................................................23
Store & Forward ......................................................60
contacts.........................................................................46
allow users to add....................................................46
delete ......................................................................48
edit ...........................................................................48
export.......................................................................48
global .......................................................................46
add individual ........................................................29
groups ......................................................................48
individual..................................................................47
personal ...................................................................46
recipient list .............................................................51
cover page
date and time...........................................................76
cover pages ...................................................................74
add to FaxFinder ......................................................76
create .......................................................................75
opt-out .....................................................................76
text fields .................................................................74
troubleshooting .......................................................76
truncated phone number ........................................76
create ..................................................................44 47 49
cover pages ..............................................................75
CSV
import
contact...................................................................47
user........................................................................44
CSV files...............................................................44 47 49
CUPS ..............................................................................55
CVS
import
recipient ................................................................51
recipient ...................................................................50
user ..........................................................................41
D
date ...............................................................................76
105
INDEX
date format ...................................................................21
debug ............................................................................57
default gateway ............................................................20
delete
contacts....................................................................48
groups ......................................................................49
recipients .................................................................52
user ..........................................................................45
users....................................................................46 73
dialing rules
actions......................................................................66
applying....................................................................70
blacklist ....................................................................66
creating ....................................................................70
deleting ....................................................................71
editing ......................................................................70
overview ..................................................................65
patterns....................................................................65
DNS................................................................................20
documentation................................................................9
download system logs...................................................57
E
edit
contacts....................................................................48
groups ......................................................................49
users.........................................................................45
email..............................................................................22
admin .......................................................................21
fax ............................................................................32
fax details.................................................................31
notifications ............................................................32
queue .......................................................................37
resend ......................................................................37
size limit ...................................................................31
engine ID .......................................................................63
environment..................................................................10
Ethernet ports...............................................................10
export
contact .....................................................................48
recipient ...................................................................51
user list.....................................................................45
F
factory defaults .............................................................40
fax
cancel .......................................................................37
client .........................................................78 79 82 83
106
client on Mac ...........................................................80
client on Windows ...................................................78
log .......................................................................38 39
logs
email .....................................................................55
purge ................................................................54 55
save .......................................................................55
loop back test ..........................................................22
loop back test results...............................................23
management............................................................34
outbound archive.....................................................58
output format ..........................................................31
purging ................................................................54 58
regulations ...............................................................90
routing overview......................................................12
send now..................................................................37
send test ..................................................................25
specifications ...........................................................10
status .......................................................................35
storing outbound ................................................54 58
FCC Notice
Class A .....................................................................89
file
types.........................................................................11
upload size ...............................................................10
firewall address .............................................................23
format ...........................................................................21
recipient CVS file.................................................50 51
user CVS file .............................................................41
G
global
contact .....................................................................29
contacts....................................................................46
group........................................................................48
groups ...........................................................................48
delete ......................................................................49
edit ...........................................................................49
H
hazardous substances ...................................................91
hostname ......................................................................20
hosts..............................................................................61
I
import ...........................................................................46
contacts....................................................................47
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INDEX
recipient ..............................................................50 51
users....................................................................41 44
inbound fax
log .......................................................................38 39
overview ..................................................................12
Industry Canada ............................................................90
Class A .....................................................................90
input voltage .................................................................10
install
client software ....................................................78 79
client software on Mac ............................................80
client software on Windows....................................78
IP address.................................................................19 20
IP addresses
SNMP .......................................................................62
L
LDAP ..............................................................................72
license upgrade .............................................................56
lithium battery ................................................................9
log
purge........................................................................54
login...............................................................................34
logs ................................................................................39
email .......................................................................55
purge...................................................................54 55
save ..........................................................................55
system......................................................................57
viewing.....................................................................38
M
mail
log ............................................................................38
mail log..........................................................................39
mail queue ....................................................................37
resend ......................................................................37
mounting FaxFinder ......................................................15
O
operating temperatures................................................10
opt-out ..........................................................................76
outbound
options .....................................................................58
outbound fax
approval report........................................................59
approvals..................................................................59
archive......................................................................58
log .......................................................................38 39
overview ..................................................................12
output format ...............................................................31
P
package contents ............................................................9
packet capture ..............................................................57
password ..................................................................27 28
forgot .......................................................................34
patterns for dialing rules...............................................65
PDF ................................................................................11
personal
contacts....................................................................46
group........................................................................48
Ports Ethernet ...............................................................10
power draw
FaxFinder..................................................................11
primary DNS ..................................................................20
print...............................................................................32
printer
adding ......................................................................25
CUPS.........................................................................55
setup ........................................................................25
status .......................................................................34
usage rights..............................................................80
PS...................................................................................11
purge ........................................................................54 55
R
N
navigation......................................................................34
network
settings.....................................................................19
share ........................................................................26
FaxFinder® Fax Server FF240-IP Administrator Guide
rack mounting ...............................................................15
reboot ...........................................................................40
recipient ........................................................................49
delete ......................................................................52
export.......................................................................51
import .................................................................50 51
reset
channel.....................................................................37
restore
107
INDEX
configuration............................................................40
factory defaults........................................................40
restore factory defaults
SIP and T.38 .............................................................23
restore file.....................................................................33
RoHS..............................................................................91
routing
global .......................................................................30
inbound...............................................................30 49
overview ..................................................................12
S
safety..........................................................................9 10
secondary DNS ..............................................................20
send now.......................................................................37
server
certificate .................................................................27
setup .............................................................................19
SFTP...............................................................................53
adding server ...........................................................53
deleting server .........................................................54
download key...........................................................53
editing server ...........................................................53
share..............................................................................32
status .......................................................................34
simultaneous faxing .....................................................58
SIP..................................................................................23
restore factory defaults ...........................................23
SMTP .............................................................................22
SNMP
configure ..................................................................61
IP addresses .............................................................62
traps .........................................................................63
software update............................................................56
specifications.................................................................10
SSL .................................................................................72
status.............................................................................34
channel.....................................................................35
fax ............................................................................35
Store & Forward
configure ..................................................................60
parameters...............................................................60
subnet mask..................................................................20
sécurité..........................................................................10
synchronize time...........................................................21
sync users.................................................................46 73
system ...........................................................................57
status .......................................................................34
T
T.37 ...............................................................................87
configure ..................................................................60
parameters...............................................................60
T.38 ...............................................................................23
configure ..................................................................23
restore factory defaults ...........................................23
temperature..................................................................10
test
email ........................................................................22
loop back..................................................................22
loop back results......................................................23
send fax....................................................................25
TIF or TIFF......................................................................11
time ..........................................................................21 76
time format ...................................................................21
transport protocol.........................................................23
traps
SNMP setup .............................................................63
trash ..............................................................................32
troubleshooting.............................................................84
cover pages ..............................................................76
truncating numbers on cover page...............................76
TXT.................................................................................11
U
uninstall client software ...............................................78
UNIX ..............................................................................55
update FaxFinder software ...........................................56
user
add individual......................................................27 28
associate with FaxFinder unit ..................................82
delete ......................................................................45
edit ...........................................................................45
import ......................................................................41
user authentication.......................................................72
users
adding .................................................................45 73
deleting ...............................................................46 73
syncing ................................................................46 73
V
view logs........................................................................38
W
web management interface..........................................34
108
FaxFinder® Fax Server FF240-IP Administrator Guide