Gold Class
Owner’s Manual
TABLE OF CONTENTS
Congratulations........................................................ 1
Safety Warnings........................................................ 3
Line Drawing Key..................................................... 6
Spa Configuration and Water Capacities............... 8
Electrical Requirements and Installation............... 14
Electrical Wiring............................................... 15
Spa Start Up.............................................................. 16
Selecting a Location........................................ 16
Inspection........................................................ 17
Filling the Spa with Water................................ 18
Turning the Power On..................................... 19
Verifying Water Circulation.............................. 19
Testing the GFCI Breaker................................ 19
Priming the Pump............................................ 20
Water Preparation........................................... 20
Icon Info.................................................................... 21
Key Pad Intro............................................................. 22
Basic Programming.................................................. 28
On/Off Key....................................................... 24
Pump Keys......................................................24
Light Key.......................................................... 25
Program Key.................................................... 26
Setting the Time............................................... 26
Setting Filter Cycle........................................... 27
Setting Economy Mode................................... 28
Setting/Water Temperature Regulation............ 29
Cooldown......................................................... 30
Smart Winter Mode.......................................... 30
TABLE OF CONTENTS cont...
Maintaining Your Spa............................................... 32
Draining Your Spa............................................ 32
Pillow Care....................................................... 32
Jet Care........................................................... 33
Removing, Installing, and Cleaning Filters...... 34
Winterizing Your Spa....................................... 35
Replacing the Light Bulb.................................. 35
Spa Cabinet Care............................................ 36
Cleaning Your Spa Interior............................... 36
Cover Care...................................................... 37
Chemical Treatment of Water.......................... 38
Water Chemistry....................................................... 39
Water Treatment Glossary............................... 40
Spa Chemicals Glossary.................................. 44
Maintaining the Proper pH............................... 46
Troubleshooting....................................................... 47
Warranty Information................................................ 54
Interior Spa Diagram................................................. 60
Congratulations...
Congratulations on the purchase of your new Gold Class spa by
Artesian. We know you will enjoy your spa. Although spas are
relaxing and fun, we believe they can be an indispensable part
of a healthy lifestyle. The spa lifestyle is one that encourages
health and well-being.
Owning a spa brings some responsibility. With proper care, your
spa will provide years of enjoyment and therapy for your family
and friends. Please take time to read and understand all of the
instructions provided before you install your Artesian spa. This
owner’s manual is meant to be a supplement to the training you
should receive from your dealer when you purchase and start up
your spa for the first time.
Please remember your spa is a powerful piece of electrical
equipment. It is extremely important that you have it properly
installed to ensure safe use. This manual explains safety
precautions, installation instructions, and operating and
maintenance procedures. If you have any questions regarding
this manual, please call your competent Artesian spa dealer, who
will be happy to further assist you.
Before you do anything else, make sure you
visit our website at www.artesianspas.com
and register your new Artesian spa.
1
For your future reference and convenience, please record the
Serial and Model number along with the installation date in the
spaces provided below. STORE THIS MANUAL WHERE YOU
CAN EASILY FIND IT WHEN NEEDED. The serial and model
numbers are mounted on the base of the equipment enclosure
area, as shown below.
Spa Serial Number_____________________________________
Spa Model Number_____________________________________
Spa Installation Date____________________________________
Dealer Name, Address, and Telephone Number
____________________________________________________
____________________________________________________
____________________________________________________
Diagram of Where to Find Serial Number
2
SAFETY WARNINGS
PLEASE TAKE THE TIME TO READ ALL OF THESE
WARNINGS AND CAUTIONS PRIOR TO USING YOUR SPA.
PLEASE, be a responsible spa owner. When installing and using this
spa, always adhere to basic safety precautions. Be sure to list
emergency telephone numbers at the telephone nearest the spa,
including physician, hospital, ambulance, police, and the fire
department. Be certain to explain safety precautions to all new or
occasional users of your spa. Remember, they may not be aware
of the possible risks associated with the spa water temperature.
Have at least one family member learn CPR (cardiopulmonary
resuscitation). IT COULD SAVE A LIFE!
1. READ AND FOLLOW ALL INSTRUCTIONS!
2. WARNING - To reduce the risk of injury, do not permit children to use this product unless they are closely supervised at all times.
3. A wire connector is provided on this unit to connect a minimum
8 AWG (8.4 mm 2 ) solid copper conductor between this unit and any metal equipment, metal enclosures of electrical equipment,
metal water pipe, or conduit within 5 feet (1.5 m) of the unit.
4. DANGER - Risk of Accidental Drowning - Extreme caution must be exercised to prevent unauthorized access by children. To avoid
accidents, ensure that children cannot use this spa unless they are supervised at all times.
5. DANGER - Risk of Injury - The suction fittings in this area are sized to match the specific water flow created by the pump. Should the
need arise to replace the suction fittings or the pump, be sure the flow rates are compatible.
Never operate spa if the suction fittings are broken or missing. Never replace a suction fitting with one rated less than the flow rate marked on the original suction fitting.
3
SAFETY WARNINGS cont...
6. DANGER - Risk of Electrical Shock - Install at least 5 feet (1.5 m) from all metal surfaces. As an alternative, a spa may be within 5 feet of metal surfaces if each metal surface is permanently
connected by a minimum 8 AWG (8.4 mm ) solid copper
conductor to the wire connector on the terminal box that is provided for this purpose.
7. DANGER - Risk of Electric Shock - Do not permit any electrical appliance such as a light, telephone, radio, or television, within 5 feet (1.5 m) of a spa.
8. WARNING - To reduce the risk of injury:
a) The water in a spa should never exceed 40 C (104 F). Water
temperatures between 38 C (100 F) and 40 C are considered safe for a healthy adult. Lower water temperatures are
recommended for young children and when spa use exceeds 10 minutes.
b) Since excessive water temperatures have a high potential for
causing fetal damage during the early months of pregnancy,
pregnant or possibly pregnant women should limit spa water
temperatures to 38 C (100 F).
c) Before entering a spa, the user should measure the water
temperature with an accurate thermometer since the tolerance of
water temperature regulating devices varies.
d) The use of alcohol, drugs, or medication before or during spa use may lead to unconsciousness with the possibility of drowning.
e) Obese persons and persons with a history of heart disease, low
or high blood pressure, circulatory system problems, or diabetes should consult a physician before using a spa.
f) Persons using medication should consult a physician before using
a spa since some medication may induce drowsiness while other medication may affect heart rate, blood pressure, and circulation.
4
AUDIO COMPONENT WARNINGS
Spas equipped with the Audio system should follow these guidelines for safety:
1. CAUTION - Risk of Electrical Shock - Do not leave compartment
door open.
2. CAUTION - Risk of Electrical Shock - Replace components only
with identical components.
3. Do not operate the audio controls while inside the spa.
4. WARNING - Prevent Electrocution - Do not connect any auxillary components (for example cable, additional speakers, headphones, additional audio/video components, etc.) to the system.
5. These units are not provided with an outdoor antennae; when provided, it should be installed in accordance with Article 810 of the National Electrical Code, ANSI/NFPA 70.
6. Do not service this product yourself as opening or removing covers may expose you to dangerous voltage or other risk of injury. Refer
all servicing to qualified service personnal.
KEEP THESE SAFETY INSTRUCTIONS IN A CONVENIENT AND
READILY ACCESSIBLE LOCATION!!
5
LINE DRAWING KEY
Name of Component
Symbol for Component
Cyclone directional
Twin Spin w/Escutcheons
Cyclone
w/Escutcheons
Cyclone Twin
directional
w/Escutcheons
Cyclone
Spin w/Escutcheons
Cyclone Siwrl
Siwrl w/Eschutcheons
w/Eschutcheons
Cyclone
Micro Cyclone
Cyclone w/Eschutcheons
w/Eschutcheons
Micro
Euro-Cyclone w/Eschutcheons
w/Eschutcheons
Euro-Cyclone
Jumbo Storm
Storm Massage
Massage w/
w/ Escutcheons
Escutcheons
Jumbo
Non-Adjustable Whirlpool
Whirlpool w/
w/ Escutcheons
Escutcheons
Non-Adjustable
Ozone
Drain Jet
Return /Jet
Return
Led Jet
LED
Air Control
Air
Control
Diverter
Controls
Diverter Controls
Filter Well and Filters
Filter Well and Filters
Speakers
Speakers
Line Drawings may not be exact models of your particular spa.
Certain options may be shown that are not included on your spa.
6
7
SPA CONFIGURATION AND WATER CAPACITY
EMERALD
Volume
Weight(dry/filled)
Dimensions
Control
Heater
Circulation System
Ozone
Cartridge Filter
Disposable Filter
6” Waterfall
8
500 gal
786/4950 lbs
91x91x36in
in-XM
4kW in.THERM
Hi-Flo
optional
1
1
max of 2
1893 l
357/2245 kg
2.31x2.31x.91 m
in.XM
3.6kW in.THERM
Hi-Flo
optional
1
1
max of 2
SPA CONFIGURATION AND WATER CAPACITY
Volume
Weight(dry/filled)
Dimensions
Control
Heater
Circulation System
Ozone
Cartridge Filter
Disposable Filter
6” Waterfall
ONYX
475 gal
775/4730 lbs
91x91x36in
in-XM
4kW in.THERM
Hi-Flo
optional
1
1
max of 2
1798 l
352/2145 kg
2.31x2.31x.91 m
in.XM
3.6kW in.THERM
Hi-Flo
optional
1
1
max of 2
9
SPA CONFIGURATION AND WATER CAPACITY
Volume
Weight(dry/filled)
Dimensions
Control
Heater
Circulation System
Ozone
Cartridge Filter
Disposable Filter
6” Waterfall
10
OPAL
400 gal
610/3950 lbs
83x83x36in
in-XM
4kW in.THERM
Hi-Flo
optional
1
1
max of 2
1514 l
277/1792 kg
2.11x2.11x.91 m
in.XM
3.6kW in.THERM
Hi-Flo
optional
1
1
max of 2
SPA CONFIGURATION AND WATER CAPACITY
Volume
Weight(dry/filled)
Dimensions
Control
Heater
Circulation System
Ozone
Cartridge Filter
Disposable Filter
6” Waterfall
DIAMOND
380 gal
600/3770 lbs
83x83x36in
in-XM
4kW in.THERM
Hi-Flo
optional
1
1
max of 2
1438 l
272/1710 kg
2.11x2.11x.91 m
in.XM
3.6kW in.THERM
Hi-Flo
optional
1
1
max of 2
11
SPA CONFIGURATION AND WATER CAPACITY
Volume
Weight(dry/filled)
Dimensions
Control
Heater
Circulation System
Ozone
Cartridge Filter
Disposable Filter
6” Waterfall
12
RUBY
325 gal
475/3180 lbs
78x83x34in
in-XM
4kW in.THERM
Hi-Flo
optional
1
1
max of 2
1230 l
215/1442 kg
1.98x2.11x.86 m
in.XM
3.6kW in.THERM
Hi-Flo
optional
1
1
max of 2
SPA CONFIGURATION AND WATER CAPACITY
Volume
Weight(dry/filled)
Dimensions
Control
Heater
Circulation System
Ozone
Cartridge Filter
Disposable Filter
6” Waterfall
TOPAZ
235 gal
475/2430 lbs
91x68x33in
in-XM
4kW in.THERM
Hi-Flo
optional
1
1
0
890 l
215/1102 kg
2.31x1.73x.84 m
in.XM
3.6kW in.THERM
Hi-Flo
optional
1
1
0
13
ELECTRICAL REQUIREMENTS
AND INSTALLATION
The following information is provided for hooking up electrical supply to
your new spa. A qualified, licensed electrician must perform this work.
Failure to follow these instructions will terminate all warranty coverage
and can cause serious injury or death.
Your Artesian spa is preset at the factory to run on 240V with a 48
amps input. This feature gives you the most performance out of your
spa. This will require a 240V, 60-amp GFCI. If a 60-amp service is not
available, your spa can be made to run with 32 or 40 amps input
rating. Press the SELECT key on the spa control pack to change the
input rating.
ELECTRICAL WIRING
WARNING: Your spa must be wired by a certified electrician and
according to these instructions. Failure to do so will terminate all
warranties and all listings from the independant listing facility.
1) The Gold Class Spa requires a 240 VAC dedicated
system. The spa must be hardwired to the power supply, with no plug-in connections, extension cords, or sharing of service.
2) The spa requires that you run 6 or 8 AWG copper wire, depending on the GFCI size. Do Not Use Aluminum Wire.
3) The power supply must have a suitable Ground Fault Circuit
Interrupter (GFCI), according to Section 422-20 of the National
Electrical Code, ANSI/NFPA 70-7987. This could be used as the shut-off switch, which must be installed in plain view of the spa. This electrical service must be readily accessible to the spa occupants, but must not be within 5 feet of the spa.
4) Use only non-metallic conduit and fittings when installing power to the spa.
5) After your spa has been positioned, route lines through the knockout on the left or right front corner of the spa.
6) Connect the power to the spa.
14
MUST BE DONE BY A CERTIFIED ELECTRICIAN
Important
Connections
Neutral of GFCI
must be connected
to neutral bus.
Neutral from spa
must be connected
to breaker.
From Electrical Box To Spa
From Electrical Box To Spa
• The black and red wires from the electrical box must be connected to the input of
the GFCI.
• The white wire from the electrical box must be connected to the neutral bus.
• The green or copper wire must be connected to the ground log of the GFCI.
• The black, red and white wires going to the spa must be connected directly to the
output of the GFCI.
• The neutral of the GFCI must be connected to the neutral bus.
• The green or copper wire going to the spa must be connected to the ground log.
Pack Terminal Block from GFCI
MUST BE DONE BY A CERTIFIED ELECTRICIAN
15
SPA START-UP
Please read each step of the Start-up section prior to doing the
step.
SELECTING A LOCATION
In preparation for installing your new Artesian spa, you should
ensure that your chosen location meets some minimum guidelines:
1) Place your spa on a surface that is large enough for the entire spa to fit. Consider the space needed to easily access equipment
compartments and circuit breakers. Remember, all electronics
must be kept dry.
2) The spa must be on a solid, level foundation. Recommended: 4inch cement slab that has cured for at least 72 hours. Your warranty will be voided if the spa is not properly installed. Structural damage due to an improper foundation is not covered under warranty.
3) To avoid potential water damage to the skirt and frame, your spa should be placed on a site where it will not be in the way of water
sprinklers.
4) OUTDOOR SPAS: Consider building codes, electrical and
plumbing codes, desired proximity to house, wind and sun exposure, location of trees (falling leaves, shade), dressing area, landscaping and lighting when selecting a location.
5) INDOOR SPAS: Floor surface must have traction to prevent slipping when wet. A floor drain is optimum. As room humidity will increase
because of the spa, provide ample ventilation to prevent dry rot,
mildew and mold. Use materials that will withstand humidity. There may be a need for cross-ventilation fans and/or dehumidifiers. The spa chemicals may corrode some household metals. Provide ample room if servicing should be needed. Strong foundational support is vital, particularly if a second-story site is selected.
6) Ensure the equipment compartment is in a location where it will not be damaged by water drainage. Cover the equipment compartment with a heavy screen if rodents are a problem. Damage due to
rodents is not covered under warranty.
16
7) Have the spa deck installed by a knowledgeable contractor to
ensure proper support.
8). If the spa is placed on the ground, even for a short period of time, it must be supported by stones that are at least 2 inches thick and 12 inches square. A solid foundation should be provided as soon as possible.
INSPECTION
You will want to inspect your spa, prior to filling it up with water. Look
for and remove any debris in the spa tub and in the filter. Verify that
pump plugs are installed on each of the pumps and the pump unions
are tight.
17
SPA START-UP
FILLING THE SPA WITH WATER
NOTE: DO NOT fill your spa with hot water straight out of your
water heater or tap. This water may be as hot as 180 degrees F
and will cause damage to the surface and plumbing of the spa.
This will void your warranty. Level the spa before filling.
1) Prepare to fill the tub by removing all debris.
2) Remove the filters from your spa (see Removing, Installing and Cleaning Filters, page 34).
3) Place your garden hose in the filter line as shown in the picture
below.
4) Fill the tub from the filter line line until water level is above the foot-well.
Note: This will purge all the air out of the circulation pump.
An air lock can cause damage to the circulation pump
and is not covered under warranty.
5) Once the water level is filled over the foot-well, you can pull the hose out of the circulation line and continue filling the spa from the filter well.
6) Fill the spa to the bottom of the pillows. Note: DO NOT OVER-FILL YOUR TUB!
18
FILLING THE SPA WITH WATER cont...
7) With the front panel off, verify there are no leaks at the
pump union.
Note: Pump unions can become loose during shipping.
Verify that there are no leaks during filling of the spa.
8) Reinstall the circulation pump screen and all filters.
TURNING THE POWER ON
Turn the power to the spa on at the main circuit breaker. Verify that
your spa has no error codes. (See page 47) Verify that there is good
water circulation in the spa. The pumps will come on in cycles, for 1
minute each cycle.
VERIFYING WATER CIRCULATION
1) Open all the jets.
2) Press the Pump 1 key to turn the pumps on or off.
3) Make sure each seat has water flow. Note: On certain spas there is a diverter valve. Verify where the diverter valve is located.
TESTING THE GFCI BREAKER
NOTE: The electrical service panel for your spa should be
equipped with a GFCI breaker. To avoid the risk of electrical
shock, perform the following safety test before each use of
your spa.
1) Make sure the power is turned on at the electrical service panel.
2) Turn on the GFCI breaker. If the breaker stays on, it is functioning properly.
DANGER: RISK OF ELECTRICAL SHOCK
If the GFCI breaker fails to operate as described, there is a possibility
of an electric shock if the spa is used. Shut off the power at the main
electrical service panel until the source of the problem has been
identified and corrected by a licensed electrician or qualified spa
technician.
19
SPA START-UP cont...
TESTING THE GFCI BREAKER cont.
NOTE: When power is turned on, your spa is automatically
programmed to start circulating water through the circulation
pump. Each pump and/or blower will come on consecutively for
approximately 1 minute to automatically purge the system. Adjust
your temperature by pressing the up button on your touchpad
until the desired temperature is displayed. This setting will allow
your spa to heat to the set temperature.
CAUTION: If water is not noticeably coming from your spa jets
during the automatic purge, turn on the high speed pump. If water
is still not coming from the jets, the pump needs to be manually
primed, following the steps below.
PRIMING THE PUMP
1) Turn off power at electrical service panel.
2) Locate and loosen one of the pump plugs on each pump by turning
it counterclockwise one half of one turn.
3) Allow air to escape from fittings. When a steady stream of water flows from the pump plug, close it by turning it clockwise until tight.
4) Turn on power at electrical service panel.
5) Check once more to make sure that water is flowing from the jets during auto purge. If so, continue. If no water is coming from your spa jets, please call your Artesian dealer for further assistance.
WATER PREPARATION
NOTE: Before putting your new spa into operation, understand
that preparing your new water is an important part of
maintenance. Failure to properly prepare your water can result
in substantially decreasing the life of the components and may
void your warranty in severe cases. Your Artesian dealer should
have a start-up and maintenance kit available for you when you
receive your spa.
20
Icon Introduction
Pump Icons
Light Icon
AM/FM (F /C )
Time, temperature
& message digits
Set Point Icon
Progress
bar icon
Service Icon
Program Icon
Heating
Icon
Icon
Filtering
Icon
Economy
Mode Icon
Smart Winter
Mode Icon
Description
The “Light” icon lights up when the light is on.
The “Pump” indicator numbers light up and their
icons become animated when pumps are on.
A problem has been detected. Do not enter the
water! Spa service is required.
The “SWM” icon automatically turns on when freeze
protection is active. It flashes while system purges
the spa plumbing.
The “Economy” icon llghts up when filter cycle is on.
The “Filter cycle” icon lights up when filter cycle is
on. It flashes when filtering is suspended.
The “heater” icon lights up when filter cycle is on.
A visual indication of the time remaining before
equipment is turned off or before the end of the
standby mode.
The “program” icon lights up when Programming.
The “Set Point” icon automatically turns on when
set point setting menu is activated. It flashes when
1) there is a call for heat and heater has not started
yet 2) heater has just turned off and element is
cooling down 3) if system is performing a flow
check.
21
Keypad Introduction
Light Key Plus Key
Program Key
OK Key
Right Key
Pump Keys
Key
Left Key Minus Key
On / Off Key
Function
ON/OFF KEY
Standby Mode: When this feature is activated, all pumps
may be stopped at the same time by a simple click of a
button! Use the On/Off key to pause all pumps. Progress
bar will display the remaining time before the system
automatically exits Standby Mode (user can also exit
Standby Mode at any time by pressing again the On/Off
Key).
In order to warn the user, the spa light will flash for a few
seconds before the exit of Standby Mode and restart the
pumps. The “Stby” message is also displayed during
Standby Mode.
PUMP 1 KEY
- Press Pump 1 key to turn Pump 1 on at high speed.
- Press a second time to turn Pump 1 off.
- A built-in timer automatically turns pump off after 20
minutes, unless pump has been manually deactivated first.
PUMP 2 KEY
- Press Pump 2 key to turn Pump 2 on at high speed.
- Press a second time to turn Pump 2 off.
- A built-in timer automatically turns pump off after 20
minutes, unless pump has been manually deactivated first.
22
Key
Function
PUMP 3 KEY
- Press Pump 3 key to turn Pump 3 on at high speed.
- Press a second time to turn Pump 3 off.
- A built-in timer automatically turns pump off after 20
minutes, unless pump has been manually deactivated first.
LIGHT KEY
- Press Light key to turn light on at high intensity.
- Press a second time to turn light off.
- A built-in timer automatically turns pump off after 20
minutes, unless pump has been manually deactivated first.
+ / - KEYS
- Use (+) or (-) key to set desired water temperature. The temperature setting will be displayed for 5 seconds to
confirm your new selection.
- The “Set Point” icon indicates that the display temperature shows the desired temperature, NOT the current water
temperature.
PROGRAM KEY
Use program key to display time or enter Programming menu
by pressing and holding key. In Programming mode, the
following parameters can be set: time, purge cycle start time
and frequency, economy mode start time as well as its
duration, and finally the choice of temperature display unit.
23
On/Off key
Standby Mode : When this
feature is activated, allows to
stop all pumps at the same
time by a simple click of a
button!
Use On/Off key to pause all
pumps*.
Progress bar will display the
remaining time before the system
automatically exits Standby mode
(user can also exit Standby mode
at any time by pressing again on
On/Off key).
In order to warn the user,
the spa light will flash for
a few seconds before the
exit of Standby mode and
restart the pumps. The "Stby"
message is also displayed
during Standby mode.
* Pump will stay turned on if there is a request for more heat.
Pump 1 key
Press Pump 1 key to turn
Pump 1 on at high speed.
Press a second time to turn
pump off.
A built-in timer
automatically turns pump
off after 20 minutes, unless
pump has been manually
deactivated first.
24
Pump 2 key
Press Pump 2 key to turn
Pump 2 on at high speed.
Press a second time to turn
pump off.
A built-in timer automatically
turns pump off after 20
minutes, unless pump has
been manually deactivated
first.
Pump 3 key
Press Pump 3 key to turn
Pump 3 on at high speed.
Press a second time to turn
pump off.
A built-in timer automatically
turns pump off after 20
minutes, unless pump has
been manually deactivated
first.
Light key
Press Light key to turn light on at
high intensity.
Press a second time to turn light
off.
A built-in timer automatically
turns light off after 2 hours, unless
it has been manually deactivated
first.
25
+ /- keys
Use (+) or (-) key to set desired
water temperature. The
tempe-rature setting will be
displayed for 5 seconds to
confirm your new selection.
The "Set Point" icon indicates
that the display shows the
desired temperature, NOT the
current water temperature!
Program key
Use Program key to display
time or enter Programming
menu by pressing and holding
key. In Programming mode,
the following parameters can
be set: time, filter cycle's start
time, duration and frequency,
also, Economy mode's start
time as well as its end time
and finally the choice of
temperature display unit.
Setting the time
Enter Programming mode
by holding Prog. key pressed
down for 3 sec. The display will
show the current time setting.
Setting the hour:
Use (+) or (-) key to change
hour setting (AM/PM).
Setting the minutes:
Press Ok key.
Use (+) or (-) key to change
minutes setting.
26
Setting Filter cycle start
time
To program the filter cycle, you
must enter these parameters:
start time, duration and
frequency. During a filter cycle,
pumps run for one minute to
purge the plumbing,
then CP runs for the
programmed number of hours
and the ozonator is activated.
Press Ok key a second time.
The display will show FSxx, with
"xx" representing the starting
hour.
Use (+) or (-) key to change
setting (01:00- 12:00 AM/PM).
Setting Filter cycle
duration
Setting of the Filter cycle
duration in hours. If no
filtering is required, the
duration should be set to “0”.
Press Ok key a third time.
The display will show Fdxx,
with "xx" representing the
duration in hours.
Use (+) or (-) key to change
setting (00:00-23:00 hrs).
Filter cycle frequency
Press Ok key a fourth time.
The display will show FFxx,
with "xx" representing the
number of filter cycles per
day (up to 24 depending on
selected duration).
Use (+) or (-) key to change
setting.
27
Setting Economy mode
The Economy mode allows
you to lower the temperature
set point of the spa by 20 °F
(11 °C) during a certain period
of the day.
Press Ok key a fourth time.
Use (+) key to enable the
economy mode, the display
will show EP 1.
Use (-) key to disable economy
mode, the display will show
EP 0.
Setting Economy start
time
To program the Economy
mode, you must enter two
parameters:
the start time and its end time.
Press Ok key a fifth time.
The display will show ESxx,
with "xx" representing the
starting hour.
Use (+) or (-) key to change
setting (01:00- 12:00 AM/PM).
Setting Economy end
time
Press Ok key an sixth time.
The display will show EExx,
with "xx" representing the end
time in hours.
Use (+) or (-) key to change
setting.
(01:00- 12:00 AM/PM).
28
When in Economy mode, the “Econ”
message is displayed.
Setting temperature unit
Water temperature can be
displayed in either Fahrenheit
(˚F) or Celsius (˚C).
Press Ok key a seventh time.
The display will show either
˚F or ˚C.
Use (+) or (-) key to change
setting.
Press Ok key a last time to go
back to normal mode.
Water temperature
regulation
In a regulation cycle, the
system first generates water
flow through the heater
housing and the plumbing, in
order to ensure accurate water
tem-perature readings as well
as avoiding heater activation
in dry conditions.
After verifying pump
activation and taking a
water temperature reading
if required, the system
automatically turns the heater
on to reach and maintain
water temperature at Set
Point.
29
Cooldown
While performing these tasks,
the heater is not allowed to
turn on and its icon flashes.
The heater is not allowed also
to come on throughout the
cool down period
of the heater element.
Smart Winter Mode
Our Smart Winter Mode
protects your system from
the cold by turning pumps on
several times a day to prevent
water from freezing in pipes.
30
31
MAINTAINING YOUR SPA
DRAINING YOUR SPA
Your spa needs to be drained, cleaned, waxed, and refilled about
every six months. More frequent water changes may be necessary if
bather load is heavy. A hose bib has been provided below the left side
of your front access panel, to assist you in draining your spa.
1) Turn off the power to your spa. If
you fail to turn the power off, vital
components could be damaged. Do
not leave an empty spa exposed for
long periods of time in hot, sunny
weather.
2) Attach your garden hose to the hose
bib.
3) Place the other end of the hose in
an area that will accept the water
capacity of your spa.
Valve Knob
Hose Bib
4) Open the hose bib by turning the valve knob counterclockwise to the full stop position.
5) Check the garden hose end to see if water is flowing. If water
is not flowing, check the hose for kinks. Also check to see if
valve is in the full open position.
CAUTION: The chemical content and temperature of the water will
cause damage to certain vegetation. We do not recommend that
you drain your spa onto plants or lawns. If you choose to do this,
please remove your spa cover and allow spa to cool for a minimum of 24 hours with the spa turned off.
PILLOW CARE
Remove and clean the pillows with soapy water and a soft cloth when
needed. Use a vinyl conditioner once a month. Remove pillows when
doing chemical shock treatment.
32
JET CARE
We recommend that you clean your jets when you drain your spa.
However, if you do need to clean your jets in between, this can be
accomplished with a full spa.
1) To remove the jet inserts turn
the jet counterclockwise to the
off position until it stops.
Continue to turn the jet past the
stop point to loosen it from the
spa. The insert will now pull out.
2) Soak jet inserts in a mixture of
1 part vinegar to two parts warm
water for 2-3 hours. Periodically
rotate the spinner nozzle to
break up residue in the jets.
4) Rinse the jet inserts under warm
water.
5) To reinstall the jets, insert jet into
jet body and turn clockwise until
fully seated, then tug to make
sure it is seated properly. You
can then continue to turn
clockwise until it stops.
NOTE: A jet with stainless steel escutcheons can be slippery. You
can use a soft cloth or jar-opening pad to assist in removing and
installing the jet.
33
MAINTAINING YOUR SPA cont...
REMOVING, INSTALLING AND CLEANING FILTERS
These are the steps needed to successfully replace your filters.
You should replace your disposable spa filters and clean your
nondisposable filters every four months.
1) Turn off all power to your spa and remove
the filter lid by lifting it out towards you.
2) Turn the filter counterclockwise and
remove it from the filter well.
3) Dispose of the used filter.
5) To replace, set screen back into its
place and turn clockwise to fasten. DO NOT
over-tighten.
6) Place the new filter into position and turn
clockwise to fasten. DO NOT over-tighten.
7) Follow the directions 1) and 2) for the
pleated filter cartridge. You then rinse the
filter with a garden hose and soak the filter
in a mixture of one pint of filter cleaner
with 2.5 gallons of water for at least
12 hours. The filter must be completely
submerged. You then follow the directions
5) and 6) to replace the filter
WARNING: Power to your spa must be turned off prior to
removing your filters. The suction at the filter is extremely strong
and can cause injury if there is no filter. NEVER run your spa
without the filters properly installed. Injury to person and damage
to the equipment can occur. Any damage to equipment due to this
circumstance will not be covered under warranty.
34
WINTERIZING YOUR SPA
It is not recommended that you drain your spa completely during
freezing conditions. We recommend that you leave your spa full of
water with the power on to keep the tub from freezing. If you decide to
drain your spa during freezing conditions, contact your dealer for help.
Contact your Artesian dealer before refilling a drained spa in freezing
temperature.
WARNING: Damage to your spa caused by freezing is NOT
covered under warranty. Please contact your local Artesian
dealer to assist you in winterizing your spa.
REPLACING THE LIGHT BULB
1) Turn off the power at the main electrical service panel.
2) Remove front access panel.
3) Locate and remove the reflector by turning it counterclockwise until free from wall fitting.
4) Remove the bulb from the holder.
5) Replace with new bulb. Your Artesian dealer has these bulbs in stock.
6) Replace the reflector by screwing it clockwise back onto the wall fitting.
7) Replace the front panel.
8) Turn power on at the main electrical service panel.
NOTE: The spa light bulb is not covered under warranty.
35
MAINTAINING YOUR SPA cont...
SPA CABINET CARE
If you elected to purchase your spa with a wood cabinet, this cabinet is
stained and sealed with an oil based acrylic stain. The stain is
formulated especially for spa cabinet and deck applications and is
resistant to ultraviolet light damage caused by sun rays. It is also
resistant to fungus and insect damage. Your Artesian dealer carries
this type of stain for your convenience, so call your dealer when you’re
ready to re-stain your cabinet. You should re-stain your wood cabinet
at least once a year, or more frequently depending on your
environmental conditions.
1) Gently wash the cabinet with mild soap and water and allow to dry
completely.
2) Moisten a rag with the stain you have purchased from your Artesian dealer.
3) Apply the stain on the entire cabinet surface, wiping off any excess
stain as you are applying.
4) Allow stain to dry for a minimum of 24 hours before getting the
cabinet wet.
You may choose to upgrade your Gold spa with a PermaWood, or faux
wood, cabinet. This cabinet requires no maintenance. You may wish to
clean the cabinet with mild soap and water from time to time.
NOTE: Do not apply any solid type finish such as shellac or
varnish. After weathering, these types of finishes will crack and/
or turn yellow. To refinish the wood, you will need to completely
strip the finish before applying the new one. Use only the stain
recommended by your Artesian dealer for refinishing your spa.
CLEANING YOUR SPA INTERIOR
It is important to clean the interior of your spa every time it is drained
to help preserve the sheen of your spa’s surface. However, it is
important that you do not use any abrasive cleaners or strong
36
chemicals. Your Artesian Spas authorized dealer will be able to supply
you with the proper cleaning solution for your spa. After cleaning,
make sure all residues are removed prior to filling the spa. This will
help prevent sudsing and improper chemical balance.
COVER CARE
Cleaning of your spa cover is an important part of routine
maintenance. Dirt acts as an abrasive to the vinyl topcoat, and can
also cause wear to folds, seams, and stitching. Mildew growing on
damp, dirty vinyl will begin to actually root in the fabric, accelerating
failure.
Follow this simple routine for cleaning, prior to application of vinyl
protectant:
1) Rinse with cool water using a garden hose.
2) Spray with a gentle, non-foaming cleaner and wipe clean. Never use laundry detergent, abrasives, alcohols, dish soaps or harsh cleaners. These can actually remove some of the topcoat and
cause premature vinyl failure.
3) For stubborn dirt, use a non-abrasive sponge.
4) Rinse again thoroughly with water and allow to dry.
5) Repeat monthly, or as needed.
Your vinyl cover is affected by the UV in sunlight. Periodic treatment
with a liquid protectant will extend the life of your cover. The wrong
kind of protectant can be more harmful then no protectant at all. Keep
any product away from your spa that is labeled “flammable,” that
contains any type of oil, or that leaves a waxy coating on your cover.
Never stand or sit on the cover and never drag it over abrasive
surfaces. Lift cover only by the handles provided.
37
MAINTAINING YOUR SPA cont...
CHEMICAL TREATMENT OF WATER
Water from your tap is fine for showers, bathing and drinking.
However, in a contained recirculating system such as in a spa, water
must be treated with chemicals. The main purpose of chemical
treatment is to keep the water sanitary and to maintain a specific
balance of the water. Proper balance ensures that the water will not
cause irritation to the users or harm the spa’s components. Chemical
treatment does have its limitations. When water evaporates, chemical
residues are left behind. As the levels of the residues combine with
other types of residue, such as body oil and detergents, your water
becomes increasingly difficult to maintain. Because of this residual
effect, at some point it becomes easier and more cost-effective to
drain, clean and refill your spa with new water. We recommend that
the water be changed at least every six months. At this time you
should also clean or replace your filters. If your spa has a frequent
and/or heavy bather load, it may be necessary to drain and fill your spa
more often. Refer to the section titled “Draining your spa” for
instructions (page 31).
WARNING: Spa damage due to improper chemicals is not
covered under warranty.
38
WATER CHEMISTRY
CAUTION: The chemicals used to maintain the pH balance of the
water and to sanitize the water can be dangerous. Always follow
these basic guidelines when handling the chemicals:
1. Always read and follow the directions on the label, unless directed otherwise.
2. Never mix different chemicals.
3. Do not exceed the recommended amounts of chemicals—follow the directions on the label.
4. Keep all chemicals out of the reach of children and pets.
5. Keep containers closed tightly when not in use.
6. Never add water to the chemicals—always add the chemicals to the water as directed.
7. Always store chemicals in a cool, dry place.
NOTE: More is not always better.
WATER TREATMENT GLOSSARY
1 - Total Alkalinity: Total Alkalinity measures the water’s ability to
resist fluxuations in the pH level. It is measured in ppm (parts per
million) ranging from 0 - 400 or up. The optimum range for your spa water is between 80 and 140. This can easily be measured with 3- or 5-way
test strips. With low alkalinity the pH level will be prone to
dramatic fluxuations. With high alkalinity the pH becomes increasingly
difficult to adjust.
2 - pH (potential hydrogen): The PH is used as a measurement of the
active acidity, the concentration of active hydrogen molecules in the water. PH is measured on a scale from 1 to 14, the lower
numbers indicating a greater concentration of active hydrogen. While 7,
halfway between base and acid is neutral, the optimum level of acitity for
a spa is between 7.2 and 7.8. The effects of low PH can -
39
WATER CHEMISTRY cont...
WATER TREATMENT GLOSSARY cont...
be rapid sanitizer loss, eye and skin irritation, expedited corrosion of
metals, as well as staining throughout the spa. High PH can result in
cloudy water, low sanitizer efficiency, as well as eye and skin irritation.
3 - Parts per Million (PPM): The term “parts per million” will be used
frequently in the world of water care. The term simply means
exactly what it says: the coexistence of any one unlike item with a
larger number of “like” items.
4 - Sanitizers: Sanitizers are used to destroy bacteria and other germs
in the water. Only 2 sanitizers are used in spas, chlorine (Sodium
Dichlor) and Bromine (Hydrotech or Lonza). Without the use of a
mineral system or an enzyme, the perferred level of sanitizer is
between 2 and 3 ppm.
5 - Total Dissolved Solids (TDS): TDS is simply the measure of the
total amount of matter dissolved in the water. When this level
becomes too high, action is advised.
6 - Calcium Hardness: The measure of the amount of calcium
dissolved in the water as expressed in PPM. Hard water, or water with
calcium levels over 250 PPM can cause scale formation on the
surface of the spa or the components of the spa.
7 - Total Chlorine: Total Chlorine is the sum of the free and combined
chlorines in the water. Often, water will contain a higher level of total
chlorine than available chlorine. If this is the case in your water, you
may use a non-chlorine shock (typically potassium monopersulfate) to
free up the remainder of total chlorine.
8 - Ozone: Ozone is a gas molecule that can be generated by an
Ozonator, which is composed of three atoms of oxygen and used to
oxidize the water. Ozone is very useful for regenerating bromine from
bromide ions. It also acts as a supplement when used in conjunction
with a sanitizer and may reduce the level of sanitizer required. You
may read more about ozone later in this section of your owner’s
manual.
40
9 - Organic Matter: These are carbon-derived substances typically
generated by living organisms. In a spa, they are most frequently
introduced into the water by bathers. Enzyme products such as Spa
Perfect by Natural Chemistry are most effective at eliminating organic
matter from your body of water.
10 - Microorganisms: This term refers to tiny, living organisms such
as bacteria, protozoa, or algae.
11 - Sequestering: This term defines the action taken to remedy high
levels of metals or calcium in the water. By forming a complex that
envelops materials in the water, commonly hardness ions, a
sequestering chemical prevents the ions from reacting to one another,
thus forming complex structures or solids.
12 - Shocking: Shocking is the act of hyper-chlorinating or
hyper-oxidizing the water. This can be accomplished with a myriad of
shock treatments, but is most commonly accomplished with Sodium
Dichlor or Potassium Monopersulfate. The former raises the
sanitizer level to at least 8 PPM, and the latter burns off chloramines
or bromines. The use of P.S., or non-chlorine shock is advantageous
because you can bathe only 15 minutes after treatment; however,
oxidizing the water will not kill the bacteria unless there is sufficient
total chlorine to free up used chlorine to actively sanitize.
13 - Bather Load: You may be asked by your spa professional what
the average bather load is, meaning, how many people enter the spa
on a daily or weekly basis.
14 - Alternative Sanitizers a group of products that sanitize pool, spa
and hot tub water, by means other than the application of chemicals
to the water. Includes such products as ultraviolet sanitizing systems,
mineral purifiers, ionizers and ozonators.
15 - Bactericide: a chemical that kills bacteria. The most common
bactericides are: chlorine, bromine, biguanide, ozone and silver. Most
algaecides, other than copper, exhibit some bactericidal properties.
16 - Balanced Water: pool or spa water that is within the accepted
water analysis parameters for: pH, sanitizer, total alkalinity, calcium
hardness, chlorine stabilizer (chlorine pools only) and minerals. The
balancing, of the pool or spa water, helps to eliminate water chemistry
problems.
41
WATER CHEMISTRY cont...
WATER TREATMENT GLOSSARY cont...
17 - Chloramines: irritating, odorous forms of combined chlorine,
formed by the reaction of chlorine with nitrogen containing waste
products. Chloramines are ineffective as a pool or spa sanitizer. High
levels of chloramines can cause the problems of “Red Eyes” or
“Stinging Eyes.” Usually requires a shock treatment to lower or
destroy the combined chlorine level.
18 - Corona Discharge: a method for producing ozone, by utilizing
high voltage arcing to convert oxygen (O2) into ozone (O3). Refer to
the listing for Ozone for more information.
19 - Enzymes: organic agents that hasten the natural breakdown
(digestion) or decomposition of oily wastes and organic residues in
pools and spas.
20 - Hard Water: the term used to describe water that is high in calcium or magnesium. High levels, usually over 400 PPM, can lead to
clarity and scaling problems, if not treated. Source of the calcium can
be natural or can be contributed by chemicals such as calcium
hypochlorite.
21 - Ions: the electrically charged state that an element assumes in
true solution. In the ionic state, ions are chemically reactive. Some
ions, such as, copper, silver and zinc, are used as sanitizers in mineral
purifiers and/or ionizers.
22 - Ionizers: equipment that sanitizes pool and spa water by providing a low level source of copper and silver ions, as the water passes
over charged electrodes. Copper ions can provide algaecidal control.
Silver ions can provide bactericidal control. Other types of devices
(mineral purifiers) work by an erosion principle and utilize copper, silver
or zinc ions. Spa ionizers often lack the copper element because the
need for algae control is not as acute as in a pool.
23 - Mineral Purifier: a type of device that releases copper, silver or
zinc ions into the water at very low levels. In this ionic state, these
minerals can function in the sanitizer role and help control algae and
bacteria in pool and spa water. Mineral Purifiers work on the principle-
42
of erosion and do not require electrical components. Most include
some type of replaceable cartridge, that contains the copper, silver or
zinc materials.
24 - Biguanide: the generic name for a non-chlorine, non-bromine,
sanitizer that utilizes the polymer PHMB (polyhexamethylene
biguanide). It is used to totally eliminate the use of chlorine or
bromine.
25 - Biofilm: a slippery coating of microorganisms that can develop
in poorly sanitized pools and spas.
26 - Brominator: feeding devices used to introduce bromine into
pools or spas. Most automatic types can be plumbed inline. Others
are simple floating varieties. All are intended to make the application
of bromine easier and more consistent.
27 - Calcium Carbonate: crystalline deposits (scale) that can form
on all under water surfaces, if the water is excessively high in calcium
hardness. High pH and high total alkalinity can worsen the problem.
28 - Oxidation: the chemical reaction by which organic matter is
“burned” or destroyed, by the action of chlorine, bromine, ozone,
hydrogen peroxide or non-chlorine shock. Oxidation may cause
minerals such as iron, manganese and copper to form discoloring
stains and precipitates, if not treated properly.
29 - Ozonator: a device for producing Ozone (O3), by either a UV
(ultraviolet) light source or by electrical arcing (corona discharge).
Used for oxidizing and sanitizing purposes in both pools and spas.
30 - Ozone (O3): typically produced by an Ozonator installed in a pool
or spa. Ozone (O3) is a form of oxygen (O2) and is a powerful
oxidizing agent. It is used to destroy organic waste and byproducts and
help in the control of algae and bacteria. Ozone is not a stand alone
sanitizer and requires the supplementation of chlorine, bromine,
minerals, or ionization.
31 - Soft Water: is water that is low in calcium and magnesium
hardness. Such water can prove to be corrosive to masonry surfaces
and underwater metal parts. The calcium hardness level can be
raised, to the optimum range of 150-200 PPM, by the addition of
appropriate amounts of a calcium hardness increaser (calcium chloride).
43
WATER CHEMISTRY cont...
SPA CHEMICALS GLOSSARY
1 - Alkalinity Up: The total alkalinity of your spa water should be
between 80-140 PPM. A proper alkalinity will help buffer your spa
water against sudden changes in pH. Every 2.5 tablespoons of
Alkalinity Up will raise your alkalinity by 10 PPM in a spa holding 500
gallons of water.
2 - Bromine Tablets: These slow-dissolving tablets work
especially well in the hot water of your spa. Keep a base of tablets
inside of an in-spa floater/feeder in order to maintain between 2 and 5
PPM. Add 2 tablets per 100 gallons of water and adjust the floater’s
opening to regulate the PPM level.
3 - Foam Gone: Foam in spas is typically caused by residue from
soap, shampoo, and cleansers. A small amount of Foam Gone will
dissipate the foam and will not affect the water balance. Most foam
removers are compatible with all sanitation programs.
4 - Liquid Filter Cleaner: Regular use of Filter Cleaner will greatly
increase the life and performance of your filters by cutting away
grease, body oils, scale, and lotions. Clean filters also contribute to
better water circulation and superior spa performance, because dirty
filters can substantially impede water flow. Keeping your filters clean
with filter cleaner will also help keep your water filtered and clear. This
is accomplished by mixing one pint of filter cleaner with 2.5 gallons of
water and submerging the filters in the mixture for at least 12 hours.
5 - Dichlor Grandular: This concentrated, stabilized, and quickdissolving chlorine granular is simple to use in your spa as a sanitizing
shock treatment. The downside to Dichlor is that it will not sustain a
PPM base for long in hot water. However, as a rule of thumb, if you
treat your water after bathing with half a capful of Dichlor, you will
maintain clear and comfortable water, providing your pH is controlled
and your filters cleaned. Dichlor dissolves quickly and leaves no residue.
6 - pH Down: If your pH level remains high, you can struggle with scaling, cloudy water, rapid sanitizer loss, and possible skin and eye irritation. pH Down can be purchased from your dealer in either liquid or
solid granular form. Please see your dealer for recommended dosage.
44
7 - pH Up: The effects of low pH can be rapid sanitizer loss, eye
and skin irritation, expedited corrosion of metals, as well as staining
throughout the spa. pH up can be purchased from your dealer
in either liquid or solid granular form. Please see your dealer for
recommended dosage.
8 - Metal Protect or Remover: Also called stain and scale defense,
metal protect inhibits staining and scaling in your spa. It will also
prevent calcium build-up on the surfaces of your spa. Regular use will
help protect your spa surface as well as your plumbing, your pumps,
and even your heater.
9 - Spa Shock: Non-chlorine spa shock contains Potassium
Monopersulfate and is an oxidizer that works well with mineral,
chlorine and bromine systems. Regular use of spa shock can
substantially reduce the need for sanitizing by up to 50% and will
continually remove inorganics from the water. Best of all, you can
bath in only 15 minutes after application.
10 - Ascorbic Acid: vitamin “C.” Can be used as an acidic reducing
agent in the removal of difficult metallic stains from underwater
surfaces. Oxalic acid can be used in a similar manner.
45
WATER CHEMISTRY cont...
MAINTAINING THE PROPER pH BALANCE
The pH factor is a measure of the relative acidity or alkalinity in the
water. It is measured on a scale of 1 to 14. Pure water has a value of
7, which is neutral. Any value above 7 is alkaline, and any value below
7 is acidic. You should maintain a slightly alkaline pH level, between
7.2 and 7.8, in the hydrotherapy spa. Severe problems can occur
when the pH balance is not maintained within this range. If the pH level
exceeds 7.8, dissolved minerals can build up and clog the plumbing
in the spa jet unit. If the pH level falls below 7.2, the acid level in the
water will begin to corrode the metal parts in the spa jet unit. Also, the
sanitation agents in the water will not be effective if the pH level is not
properly maintained. Damage caused by improper pH levels is not covered under the warranty. To maintain the proper pH level, you should
test the pH of the water regularly. To test the water, purchase a pH test
kit at a pool and spa supplier. The pH reading should be between 7.2
and 7.8. If the level is too low, add a pH increaser (usually soda ash). If
the level is too high, add a pH reducer (usually sodium bisulfate). Test
the water again after five minutes. See the instructions with your pH
test kit for additional information about testing and adjusting the pH.
46
TROUBLESHOOTING
The auto-diagnostic module has multiple detection levels. In.scan
continuously reads current at input to monitor breaker status. It also
identifies corrective actions by displaying error codes on the box
display. All errors will be displayed on the keypad and on the in.xm
display.
When displaying error codes, both the device ID and its related error
code are displayed anternately. If there is more than one active error,
the one with the highest priority is displayed first.
Everything is ok!
Something is wrong
and the system
should be checked.
Select Button
Display with two
7-digit characters
Service menu enabled
Change Button
47
TROUBLESHOOTING cont...
A hardware error was detected in in.xm.
• Restart the spa pack and start and stop all pumps and blower.
• If error reappears, contact local dealer to schedule a service call.
User tried to set input current rating lower
than the sum of current for all pumps.
• Increase in.xm current rating (and breaker) or reduce pump size.
Input voltage is too low.
Either there is a problem with the terminal
connections or with the power line.
• Check input terminal connections to make sure they are correctly wired and tightened.
• Have a certified electrician verify the quality of the power line.
An in.xm fuse is blown.
Fan, blower, ozone, circulation pump,
fiber optic.
• Replace the blown fuse with an identically
rated replacement (SC-20, SC-25, etc.).
An in.xm fuse is blown.
Pump 2 and Pump 3, or a blower that is more
than 5 amps.
• Replace the blown fuse with an identically
rated replacement (SC-20, SC-25, etc.).
An in.xm fuse is blown.
Pump 2 and Pump 3, or a blower that is more
than 5 amps.
• Replace the blown fuse with an identically
rated replacement (SC-20, SC-25, etc.).
48
TROUBLESHOOTING cont...
In.xm internal temperature’s too high
(overheat).
• Remove spa skirt and let system cool down.
• A system reset may be required to clear error.
OH and blinking temperature higher than
122 F on the keypad display.
In.xm detects water temperature higher than
112 F (overheat).
• Remove spa skirt and let system cool down.
• Add cold water and lower filter cycle.
• If error persists, measure the temperature with a DIGITAL thermometer and compare reading with the temperature on the display. If
temperature is different, contact your local dealer to schedule a service call.
A hardware error was detected in in.therm.
(related to electronic circuit only)
• Restart the spa pack; make sure the heater restarts by changing the set point.
• If problem persists, contact your local dealer and schedule a service call.
This error occurs if in.therm is trying to heat
water but does not detect any temperature
rise.
• In.therm is not correctly connected. Verify
voltage.
• Restart the system.
• Replace in.xm if system is equipped with a stereo which is not working.
• Replace the in.therm if error persists.
49
TROUBLESHOOTING cont...
This code is displayed when a “no flow”
condition is detected by in.therm.
Important: System will make three continuous
flow checks during 9 minutes before displaying
this error.
• Make sure water valves are open and water level is high enough.
• Check and clean filters.
• Make sure there are no air locks (or that no object obstructs passage of water in in.therm channel). Pumps will make strange noise and error “P1 ER” might appear. Follow air lock procedure to clear them.
• Make sure that pump associated to heater (Pump #1 or Circulation Pump) is running. If not, call spa manufacturer to get low level prog. number.
This code occurs when a communication
problem exists between in.xw and in.therm.
• Make sure remote heater cables are
connected properly and that none of the cable connector pins are bent.
• If problem persists, contact your local dealer to schedule a service call.
High Limit hardware circuit tripped.
Usually, kinetic heating protection or current
monitoring circuitry will shut the heater down
before this error occurs. Still, if it appears there
are typically two possible causes.
• Heater was previously stored in a very hot
location prior to installation and there is no water yet in its tube to cool it down. Use a hose to cool down the interior of the tube.
• External ambient temperature is high enough to heat water, even though pumps remain off.
50
TROUBLESHOOTING cont...
High Limit hardware circuit tripped.
• Add cold water in spa and let heater cool down.
• Reset spa pack using current breaker.
System hasn’t detected any current change
when turning on or off Pump 1.
• Make sure Pump 1 is connected properly. • Manually change output status (on/off) of Pump 1 and cycle through all possible states (i.e. low and high speeds).
• Reset spa pack.
• If error does not clear, call your local dealer and schedule a service call.
System hasn’t detected any current change
when turning on or off Pump 2.
• Make sure Pump 2 is connected properly. • Manually change output status (on/off) of Pump 2 and cycle through all possible states (i.e. low and high speeds)
• Reset spa pack.
• If error does not clear, call your local dealer and schedule a service call.
System hasn’t detected any current change
when turning on or off Pump 3.
• Make sure Pump 3 is connected properly. • Manually change output status (on/off) of Pump 3 and cycle through all possible states (i.e. low and high speeds).
• Reset spa pack.
• If error does not clear, call your local dealer and schedule a service call.
51
TROUBLESHOOTING cont...
System hasn’t detected any current change
when turning on or off circulation pump.
• Make sure circulation pump is connected properly. • Manually change output status (on/off) of circulation pump.
• Reset spa pack.
• If error does not clear, call your local dealer and schedule a service call.
System hasn’t detected any current change
when turning on or off the ozonator.
• Make sure ozonator is connected properly. • Manually change the output status (on/off) of ozonator.
• Reset spa pack.
• If error does not clear, call your local dealer and schedule a service call.
System hasn’t detected any current change
when turning on or off Aux. 1.
• Make sure Aux.1 device is connected properly. • Manually change the output status (on/off) of Aux.1 device.
• Reset spa pack.
• If error does not clear, call your local dealer and schedule a service call.
System hasn’t detected any current change
when turning on or off Aux. 1.
• Make sure Aux.1 device is connected properly. • Manually change the output status (on/off) of Aux.1 device.
• Reset spa pack.
• If error does not clear, call your local dealer and schedule a service call.
52
TROUBLESHOOTING cont...
System hasn’t detected any current change
when turning on or off fiber box.
• Make sure fiber box is connected properly. • Manually change the output status (on/off).
of fiber box and cycle through all possible speeds.
• Reset spa pack.
• If error does not clear, call your local dealer and schedule a service call.
System hasn’t detected any current change
when turning on or off the fan.
• Make sure the fan is connected properly. • Manually change the output status (on/off).
• Reset spa pack.
• If error does not clear, call your local dealer and schedule a service call.
System relearn error
• Every time a low-level option is changed, the system must “relearn” currents associated to each output/load. During this learning process, the device connected to OUT8 (direct output,
no relay) must be disconnected if it draws more than 0.4 amp. If it isn’t, system will
report a SC error code.
• Once the load is correctly disconnected, user needs to restart the learning process by
pressing either Select or Change key on the in.xm display panel (in.scan interface).
53
Artesian Spas Gold Class Spa Warranty
The following is a description of your warranty. You will also find information of what is not covered under warranty and along with what can
void your warranty. For warranty outside USA and Canada, please
refer to your countries Artesian Distributor,
Lifetime Structure Warranty
Gold Class Spas carry a lifetime structure warranty. The structure is
defined as the shell below the exposed material finish. The
manufacturer warrants the spa against loss of water due to a defect in
the spa structure, for the lifetime of the spa structure. In the event of
a defect in the material and/or workmanship, the spa structure will be
repaired or replace at the discretion of the manufacturer.
THIS WARRANTY IS GIVEN ONLY TO THE ORIGINAL OWNER, AND
TERMINATES UPON TRANSFER OF OWNERSHIP. COMMERCIAL
APPLICATIONS ARE EXCLUDED FROM THIS AND ALL
WARRANTIES.
If the spa structure is defective and must be replaced, it will be
returned to the factory. The original, installed equipment (this includes
the frame, skirt and all equipment) will be reinstalled. If new equipment
is desired, there will be additional charges to the customer.
If the frame and/or skirt of the spa is badly damaged, there will be a
cost to the spa owner to repair or replace the frame and/or the skirt.
When a spa needs to be returned to the factory for repair, the cost of
freight to the company will be at the customer’s expense. The
MANUFACTURER will not pay for removal, installation, cranes,
construction, de-construction, or any cost associated with access,
egress or ingress of the spa to the customer’s home. The
MANUFACTURER reserves the right to an onsight inspection by its
authorized representative. In the unlikely event a shell or spa must
be repaired or replaced, all warranties (shell, surface, electrical and
plumbing) date back to the original date of installation.
Seven-Year Surface Warranty
The spa surface is described as the exposed material finish. The
MANUFACTURER warrants the spa surface to be free from defects in
material and workmanship, such as blistering, cracking or
54
years from the original date of delivery. The Electrical is defined as the
electrical items.
THIS WARRANTY IS GIVEN ONLY TO THE ORIGINAL OWNER,
AND TERMINATES UPON TRANSFER OF OWNERSHIP.
COMMERCIAL APPLICATIONS ARE EXCLUDED FROM THIS AND
ALL WARRANTIES.
The spa must be set on a level cement slab and/or a level deck
surface that is sufficient to support the entire length and width of the
spa. Standard building practices must be followed. Damage caused
by failure to have a properly leveled and supported foundation under
the spa is not covered under warranty. The MANUFACTURER does
not warrant problems associated with prolonged exposure to the sun
and/or use of any sanitation or ozone system not approved by the
MANUFACTURER. Damage to the spa surface caused by leaving the
spa uncovered and empty of water with direct sunlight exposure will
terminate this warranty. Any alteration to any system, either electrical,
plumbing or mechanical, or over use of chemicals, or any other
problems caused by external source are not covered under warranty.
Other exclusions may apply. Please read the warranty thoroughly.
Normally, problems associated with material and workmanship can
and will be repaired. If the spa surface is repaired, the repair is limited
to the affected area only, and there is no guarantee against
discoloration or fading. The decision to repair will be made by the
MANUFACTURER and its field representative after a review of the
facts, pictures, or any other data presented by the dealer or customer.
In all cases, pictures of the affected area and foundation of the spa
must be provided before any decisions to repair or replace can be
made. In the unlikely event of a spa replacement, all warranties,
(structure, surface, equipment and plumbing) date back to the original
date of installation. If it is determined that the surface is to be replaced,
the same conditions and terms as outlined in the surface warranty will
apply.
Five-year Electrical Warranty
(i.e., pumps, equipment packs, heaters, topside, etc.)
The MANUFACTURER warrants all electrical equipment to be free
from defect in material and workmanship for five-years. THIS
55
Artesian Spa Gold Class Warranty cont.
WARRANTY IS GIVEN TO THE ORIGINAL CONSUMER AND
TERMINATES UPON TRANSFER OF OWNERSHIP. COMMERCIAL
APPLICATIONS ARE EXCLUDED FROM THIS AND ALL
WARRANTIES. The stereo, speakers, L.E.D. lighting, and Ozone are
not included in this warranty but are covered under a separate
warranty. Damage caused by weather, poor water chemistry, and/or
improper maintenance will not be covered under this warranty.
Alterations or replacements of components installed in the spa that are
not purchased and/or approved by the MANUFACTURER, including
incorrect wiring, will terminate the complete spa warranty.
Five Year Plumbing Warranty
The Plumbing is described as all piping, jet bodies, and valve bodies.
The MANUFACTURER warrants all plumbing for a period of five years
from date of installation. THIS WARRANTY IS GIVEN TO THE
ORIGINAL CONSUMER AND TERMINATES UPON TRANSFER OF
OWNERSHIP. COMMERCIAL APPLICATIONS ARE EXCLUDED
FROM THIS AND ALL WARRANTIES. Jet internals, valve handles,
and such items, are regular maintenance items and they are not
covered under this warranty. Damages caused by weather, poor water
chemistry, and/or improper maintenance is not covered under
warranty.
Cabinet Warranty
The spa cabinet is described as the outer material encasing the spa.
The MANUFACTURER warrants it to be free from defect in material
and/or workmanship from the date of original installation. THIS
WARRANTY IS GIVEN TO THE ORIGINAL CONSUMER AND
TERMINATES UPON TRANSFER OF OWNERSHIP. COMMERCIAL
APPLICATIONS ARE EXCLUDED FROM THIS AND ALL
WARRANTIES. This warranty does not cover normal darkening,
staining, or aging. The spa cabinet requires care and maintenance by
the consumer. Damage caused by weather, poor water chemistry, and/
or improper maintenance is not covered under this warranty.
TWO-YEAR WARRANTY ON PERMAWOOD CABINETS
PermaWood cabinets are covered under this warranty for a two-year
period.
ONE-YEAR WARRANTY ON REDWOOD CABINETS
Wood cabinets are covered for a one-year period. A coat of stain
56
should be applied regularly to the cabinet to keep the wood in
proper condition.
Other Items Not Covered In This Warranty
Some items are not covered in this warranty. These items either
have a different warranty, or are warranted through the
manufacturer of that item.
Stereo And Stereo Components
The stereo and stereo components, including speakers, sub
woofer, wire harness and remote control, are covered for 30 days.
This warranty does not cover damage to a stereo or stereo
component from abuse, poor reception, or damage caused by
putting a wet CD into the stereo. If a stereo is replaced under this
warranty, the MANUFACTURER reserves the right to replace the
unit with another like unit, but not necessarily the same stereo
manufacturer. No spa will be replaced for a failed stereo. The
stereo does not affect the performance of the spa.
Ozonator
The ozonator is covered for one year from the date of delivery.
Spa Cover
The spa cover manufacturer warrants the spa cover for one year.
Do not send the cover to the spa MANUFACTURER. This will
delay the replacement or repair of the cover, and the spa
MANUFACTURER is not responsible for lost covers.
L.E.D. Lighting
The L.E.D. lighting is guaranteed to work upon delivery. There is
no warranty covering the L.E.D. lighting.
57
Artesian Spa Gold Class Warranty cont.
Performance
In the event of any defect covered by this LIMITED warranty, a May
Manufacturing LLC, authorized agent will correct such defect within
the terms and conditions contained herein. There will be no charge
for parts or labor within the above terms. However, travel charges that
occur will not be covered under warranty. If it is determined by May
Manufacturing LLC that the repair of the product is not feasible, a
replacement spa equal to the value of the original purchase price will
be provided. Cost for removal of the defective spa and delivery and
installation of the replacement spa is the responsibility of the spa
owner and will not under any circumstances be covered by May
Manufacturing LLC.
Limitations
This warranty is void if this Artesian Spa has been subjected to
alteration, misuse or abuse, or if any repairs have been done by
anyone other than an authorized agent of May Manufacturing LLC.
Misuse or abuse is defined as: use of the spa in a nonresidential
application, water temperature outside of the range of 32°F to 110°F,
damage caused by clogged or dirty filter cartridges, damage to the
spa from absence of a hard cover, damage to components from improper pH, use of any type of acid, or from chemical imbalance. ACTS
of NATURE are not covered under this warranty.
Disclaimer
May Manufacturing LLC, or its agent shall not be liable for any injury,
cost or other damage, whether incidental or consequential, arising
out of any defect covered by the LIMITED WARRANTY. The liability
of May Manufacturing LLC under this LIMITED WARRANTY shall not
exceed the original amount paid for the spa.
Legal Remedies
This LIMITED WARRANTY gives specific rights, and other rights that
may apply will vary from state to state.
58
What Is Not Covered Under Your Warranty
The following is a general overview of non-warranty items and work.
This is not an all-inclusive list:
Diagnoses of spa problems
Jet inserts
Fuses
Valve handles
Light bulbs of all kinds
Pump seals
Removing a spa from a structure
Draining and filling a tub
Pillows
Acts of nature
Filters
Travel charges
Chemical misuse
Cabinet screws
Filter lids
Incorrect wiring
Any part not purchased from Artesian Spas
Any alteration of the spa that has not been pre-authorized by the
MANUFACTURER will void all warranties. If the MANUFACTURER
approves an alteration, verify that this alteration is covered under
warranty. Damage caused by moving a spa that is blocked in or that
has been recessed is not covered under warranty.
WARRANTY CARD
This warranty card must be returned to May Manufacturing LLC,
within 45 days of installation. Failure to return the warranty
card, with required areas filled in completely, can void the warranty.
The benefits of sending in your warranty card:
• Guarantees your warranty is in place.
• Registers you with the manufacturer.
• Registers the date of delivery with the manufacturer.
59
INTERIOR SPA DIAGRAM
60
1) Spa Pack
2) Heater
3) Therapy Pump
4) 24-hr Circulation
pump
61
Please do not send products or
other correspondence to the
address below.
__________________________
__________________________
__________________________
ARTESIAN SPAS
Attn: Customer Care Department
4720 N. Lamb Blvd.
Las Vegas, NV 89115
Place
Stamp
Here
Ms.
25-30
41-50
Health Benefits
31-40
Stress
51-60
Relief
61-70
Relaxation
71+
Other: __________________________________________________________________________________
What is your reason for purchasing a spa?
What is your age bracket?
How many people are in your household?______________________________________________________
Optional Questions
What other spa brands did you consider buying?________________________________________________
Your Dealers Name and Location_____________________________________________________________
Spa Model ______________________________________________________________________________
Date of Installation_____________________________ Spa Serial Number___________________________
Phone Number___________________________________________________________________________
City_____________________________________________ State _____________________ Zip__________
Address________________________________________________________________________________
Name___________________________________________________________________________________________
Mr
11-0081-11