Contact Center & Office Solutions

Comfort
calls
Contact Center & Office Solutions
Index
About Sennheiser..................................................................4
Unified Communications......................................................6
Strategic Alliances.................................................................8
ActiveGard™........................................................................ 10
Choose the right headset.................................................. 12
Contact Center & Office Wireless Solutions................... 14
Wireless DECT – DW Series................................................ 16
Contact Center & Office Wired Solutions....................... 22
Comfort calls
Wired – CC Series................................................................ 24
Wired – SH Series................................................................ 26
Wired – SC Circle Series...................................................... 30
Case Story – Deutsche Telekom....................................... 32
Wireless Bluetooth®.......................................................... 34
Accessories........................................................................... 36
Product Comparison Guide............................................... 40
Notes..................................................................................... 42
Constantly connected. That’s the world of today whether
you’re in a contact center or an office. To us, Comfort calls
means having a headset as the perfect companion for your
desk phone, PC/softphone, and/or mobile phone, allowing you
to make hands-free calls in comfort as you keep in touch with
your customers and colleagues. It also means knowing that
when wearing one of our premium sound quality headsets, your
voice always comes through loud and clear, and that you never
have to strain to hear. Rest assured, you’re always 100% protected from acoustic shock and sudden surges in volume with
ActiveGard™ – so you can talk in comfort as long as you like.
Comfort Calls brochure
2 3
About Sennheiser
For more than 60 years the name Sennheiser has been synonymous with the highest quality products and customized
solutions across all areas of sound recording, transmission
and reproduction. As one of the world’s leading providers of
integrated solutions for electro-acoustic products, systems
and services, Sennheiser constantly sets a high standard when
developing creative solutions which satisfy the needs and
requirements of the customers.
About William Demant
Holding Group and Oticon
The William Demant Holding Group develops and markets
products and solutions designed to aid the hearing and
communications of individuals.
Oticon, the hearing solution company, is the most important
partner for Sennheiser Communications among the business
areas of the William Demant Holding Group. Through their
complete line of leading edge digital hearing aids, Oticon
strives to help people with hearing loss fulfill their potential
while living the life they choose – with the hearing they have.
About Sennheiser Communications
Sennheiser Communications combines the best of two worlds
with the high-end audio and sound reproduction experience of
Sennheiser, and the miniaturization and advanced digital signal
processing technology of Oticon. This fusion allows us to create
state-of-the-art headsets that improve speech, intelligibility
and listening comfort for all types of communications.
Sennheiser Communications designs and markets premium
wired and wireless headsets for Unified Communications,
contact centers and offices, mobile phones as well as for
Internet Telephony, multimedia and gaming.
Comfort Calls brochure
4 5
Unified Communications
Putting you in charge
Wherever you are, and whatever technology that connects you
to the outside world, the well-designed and premium quality of Sennheiser UC-enabled headsets provides you with the
most optimal Unified Communications experience. Safety
zone
Hearing protection
Design & comfort
Sound quality
■
■
■
■
Safety
zone
In other words, we aim to help you work more efficiently –
by putting your key voice/audio asset in charge of all the
available tools: telephony, e-mail, audio, video and instant
messaging.
ActiveGard™ protection
from acoustic burst and
sudden sound surges
User safety comes first
■
■
Lightweight solutions
Comfortable in use
■
throughout the day
Visually attractive design
■
Sennheiser HD voice clarity
Wideband technology –
a big advantage in noisy
environments
Sennheiser sound legacy
Sennheiser UC Value Proposition
Sound
Sennheiser wired and wireless solutions deliver unrivalled
premium sound quality, are extremely comfortable to wear,
and incorporate our patented ActiveGard™ hearing protection
technology. Whatever your requirements, our UC4U headsets
are specifically designed to excel your Unified Communications
experience.
Binaural, monaural, DECT, Bluetooth®, wired, wireless. Whatever
your UC needs, we offer customized headset solutions that
are compatible with a wide range of telephony products from
global providers of enterprise communication systems. Hearing
protection
Comfort
Comfort Calls brochure
6 7
Strategic Alliances
TM
E STE
D
Working with our partners we develop integrated, easy-toinstall solutions that deliver the ultimate UC experience in
terms of sound, comfort and hearing protection.
T
Strategic Alliance programs ensure that Sennheiser Communications’ wired and wireless headsets are compatible with
global providers of telephony and Unified Communications
(UC) platforms and products.
ARENA Partner Silver
Comfort Calls brochure
8 9
ActiveGard™
Particularly in everyday office life, insufficient importance is
attached to active protection for hearing. The working environment is sometimes very noisy and multitasking. For example,
processing orders over the phone and keying the details into
a computer often calls for high levels of concentration, and can
be very stressful.
Headset users benefit from
ActiveGard™ because the technology:
Heavy phone users such as contact center agents also run a
constant risk of exposure to acoustic shock. An unexpected
and extremely loud sound at the other end of the line can be
enough to cause headaches, tinnitus or even irreversible loss of
hearing. For all these reasons Sennheiser Communications has
developed ActiveGard™, an active protection system specially
designed to protect against acoustic shocks.
• Limits the sound pressure at a level of 103 dB (competitor
headsets from 115 to 118 dB and EU and US regulations
say maximum 118 dB)
• Reduces and removes dangerous energy from an
acoustic burst
• Eliminates the distortion from an excessive incoming signal
• Keeps the volume of a sound peak at a safe and
comfortable level
• Replaces the often too slow instinctive human reaction
of covering ears or removing the source
• Allows safer and stress-free working when using a headset
Compression
Dialing
Talking
Acoustic burst
✂
Traditional
systems:
✂
Peak-clipping
ActiveGard™ is a standard feature in every headset in the Sennheiser
Communications’ contact center and office solutions portfolio.
Comfort Calls brochure 10 11
Choose the
right headset
Different people have different needs, and therefore require
different headsets. The choice depends on a variety of factors,
such as the amount of time spent on the phone, the kind of job
you do, whether or not the office is open plan and which type
of phone you’re using. Consider the following simple steps to
find the best headset solution for you and your business.
If you need more information, please visit
www.senncom.com/HeadsetSelector for more information.
How noisy is your work environment?
How will the product be used?
Desk Users
with a fixed
location
A typical desk-based
user spends no more
than 10% of their time
away from a desk and is
not required to answer Desk
calls when away from
their workspace.
Office Users
on the move
A typical office-based
user has an allocated
desk, although due
to the nature of their
work they spend less
than 80% of their time
at their desk.
Field Users
out on the road
Office
A typical field-based
user has no dedicated
desk within the office
and no fixed location,
and could be hot desking while out on the
road.
as expected and specified.
Audio endpoint devices come in a
variety of forms, including computerbased softphones, mobile phones, desk
phones, and numerous other devices.
Desk Phone
Softphone
that offer excellent sound quality
and efficient noise cancellation.
That’s why all our quality headsets
for contact centers and offices are
equipped with a noise-canceling
microphone as standard. In addition,
some contact center and office
headsets also feature an ultra noisecanceling microphone. This is ideal in
situations where colleagues are seated
close to each other, or in very noisy
environments, where background
noise levels can interfere with your
calls.
Low
Noise Level
Average
Noise Level
High
Noise Level
Field
What device do you need to connect with?
Simplicity and compatibility are
essential qualities in any endpoint
device. You need to have confidence
that the products you choose will work
first time, every time, and will perform
Choosing the right headset can
improve efficiency and productivity –
especially for users who work for
extended periods in open plan contact
centers and offices with high background noise levels. All-day wearers
of headsets want lightweight solutions
Sennheiser has a custom advice service
covering all such devices, as well as a
handy compatibility tool at:
www.senncom.com/headsetselector
Mobile Phone
Monaural
Ideal for offices where you need to talk
on the phone and keep one ear on what’s
happening around you. These single-sided
headsets deliver great sound to one ear,
just like a traditional phone – but with your
hands free. With a range of wearing styles
and ear pads, you’ll easily find a headset
that you can comfortably wear all day.
All Sennheiser Communications headsets are covered by a 2-year
international warranty for maximum peace of mind.
Binaural
Perfect for contact center staff, our
double-sided headsets deliver your
calls in quality sound, helping you to
truly concentrate on your caller. The
ear pads block out background noise,
so you can keep your productivity high
– and you’ll easily find a headset you
can comfortably wear all day.
Please refer to our “Product Comparison Guide” on the last page of this
brochure for more information.
Comfort Calls brochure 12 13
Contact Center & Office
Wireless Solutions
Outstanding sound and comfortable to wear, Sennheiser
wireless headsets make perfect companions for your contact
center and office phones. You can keep your hands free
and make calls in comfort wherever in the office your
busy life takes you.
In addition, your hearing is protected from the dangers of
sudden volume surges and acoustic shock with Sennheiser’s
patented ActiveGard ™ technology.
DECT
The Sennheiser DW Wireless Series use DECT radio technology.
DECT is short for Digital Enhanced Cordless Technology and it
has become the universal standard in most parts of the world.
DECT phones operate on a specific range, found to be quieter
than others. The phones also produce the sound themselves,
allowing them to eliminate static and other distracting and
lower quality sounds. Sound quality is better and clarity is
easily attained.
DECT units also boast a much larger range than standard
phones. A larger range allows you to move around your
office without worrying about losing signal. Similar to
a dropped call on your mobile, cordless phones will be cut
off when they are taken beyond their range*.
*
Source: Manek Dubash | Techworld
Comfort Calls brochure 14 15
Wireless DECT
– DW Series
DW Office and DW Pro 1/Pro 2 professional wireless headsets
are the ultimate DECT communication tools. With the focus
on ergonomic perfection in wearing style and the well-being
of users, DW Series headsets have been specially designed
to meet the needs of all-day users and experienced professionals working in noisy environments, where the productivity benefits of switching from wired to wireless can really be
appreciated.
Office™
Based on the user’s preference for wearing style and phone
connectivity, there is a wide range of variants to choose from
as illustrated here:
DW Office
single-sided
with ear hook
Desk Phone
Pro 1™
Pro 2™
DW Pro 1
single-sided
DW Pro 2
double-sided
DW base station
Softphone
Comfort Calls brochure 16 17
DW Office Series
Ear hook
DW Office is a single- sided DECT headset for your desk phone and softphone.
■Choose between ear hook and headband wearing style
■Noise-canceling microphone
Headband
Choose from the following 3 variants:
DW Office
DW Office Phone
DW Office USB
DW Pro 1 Series
DW Pro 1 is a single- sided DECT headset for your desk phone and softphone.
■Single-sided headband wearing style
■Ultra noise-canceling microphone for noisy working environments
Choose from the following 3 variants:
DW Pro 1
DW Pro 1 Phone
DW Pro 1 USB
DW Pro 2 Series
DW Pro 2 is a double- sided DECT headset for your desk phone and softphone.
■Double-sided headband wearing style
■Ultra noise-canceling microphone for noisy working environments
Wireless DECT – DW Series
Iconic design – crafted for best comfort
Choose from the following 3 variants:
DW Pro 2
DW Pro 2 Phone
DW Pro 2 USB
Product Features and Benefits:
■Sennheiser HD voice clarity – wideband sound for natural listening experiences
■Noise and ultra noise-canceling microphone filters out unwanted background noise
■Pairing for desk sharing and phone conferences – intuitive and easy to set up
■Microphone mute and volume up and down – intuitive user interface
■Full workday talk time – 8 hours in wideband sound mode and 12 hours in
narrowband sound mode
■Re-charge 50% of your battery in 20 minutes – intelligent fast charging
■Long distance wireless range – in typical office building: up to 55 m and in
line of sight: up to 180 m
■ActiveGard™ technology – protects your hearing against acoustic shock
Comfort Calls brochure 18 19
Microsoft Lync users benefit from
Sennheiser sound quality
The “Optimized for” Microsoft Lync Sennheiser headsets enable
people to communicate in the way that’s most comfortable for
them, wherever they are, with plug-and-play simplicity, proven
compatibility, and high-quality audio.
DW Office ML Series
DW Office ML is a single-sided DECT headset – optimized for Microsoft Lync.
■Choose between ear hook and headband wearing style
■Noise-canceling microphone
Choose from the following 2 variants:
DW Office ML
DW Office ML USB
DW Pro 1 ML Series
DW Pro 1 ML is a single-sided DECT headset – optimized for Microsoft Lync.
■Single-sided headband wearing style
■Ultra noise-canceling microphone for noisy working environments
DW Series optimized for Lync
Iconic design – crafted for best comfort
Choose from the following 2 variants:
DW Pro 1 ML
DW Pro 1 ML USB
Product Features and Benefits:
■Optimized for Microsoft Lync
■Sennheiser HD voice clarity – wideband sound for natural listening experiences
■Noise and ultra noise-canceling microphone filters out unwanted background noise
■Pairing for desk sharing and phone conferences – intuitive and easy to set up
■Microphone mute and volume up and down – intuitive user interface
■Full workday talk time – 8 hours in wideband sound mode and 12 hours in
narrowband sound mode
■Re-charge 50% of your battery in 20 minutes – intelligent fast charging
■Long distance wireless range – in typical office building: up to 55 m and in
line of sight: up to 180 m
■ActiveGard™ technology – protects your hearing against acoustic shock
DW Pro 2 ML Series
DW Pro2 ML is a double-sided DECT headset – optimized for Microsoft Lync.
■Double-sided headband wearing style
■Ultra noise-canceling microphone for noisy working environments
Choose from the following 2 variants:
DW Pro 2 ML
DW Pro 2 ML USB
Comfort Calls brochure 20 21
Contact Center & Office
Wired Solutions
Ideal for contact centers where you need to talk on the
phone and keep one ear on what’s happening around you.
Our single-sided headsets deliver great sound to one ear,
just like a traditional phone, while our double-sided headsets
deliver your calls in quality sound, helping you to truly concentrate on your caller – but with your hands free. With a range
of wearing styles and ear pads, you’ll easily find a headset
that you can comfortably wear all day.
Rest assured, you are always 100% protected from acoustic
shock and sudden surges in volume with ActiveGard™ – so
you can talk in comfort as long as you like. Sennheiser’s
advanced microphone technology means you’ll never have to
shout to be heard, even in a busy contact center – something
your colleagues and customers will be glad to hear.
Comfort Calls brochure 22 23
CC 510
■Single-sided wearing style
■Supplied with medium ear pads
■Ultra noise-canceling microphone
CC 510
CC 515 / CC 515 IP*
■Single-sided wearing style
■Supplied with extra large ear pads
■Ultra noise-canceling microphone
CC 515 / CC 515 IP
CC 520 / CC 520 IP*
■Double-sided wearing style
■Ultra noise-canceling microphone
CC 520 / CC 520
CC 530
■Single-sided wearing style
■Choose between ear hook and headband wearing style and medium ear caps
■Ultra noise-canceling microphone
Wired
– CC Series
For maximum productivity
Working in a busy contact center or a noisy, open office, you need a headset that delivers premium
quality sound, and that’s comfortable to wear all day. CC series is our top-of-the-line wired headset
that delivers powerful, accurate sound for excellent speech comprehension.
The ultra noise-canceling microphone filters out background noise keeping your voice clear, so you’ll
be able to talk to your customers without raising your voice – and without disturbing your colleagues.
Its durable construction makes it perfect for any type of office or professional communication.
Product Features and Benefits:
■Sennheiser HD voice clarity – wideband sound for natural listening experiences*
■Ultra noise-canceling microphone filters out ambient sounds for clearer speech
■ Precision positioning: 300° adjustable microphone boom for personalized mic
placement and wearing flexibility on right or left side
■Extra comfort: Generous padding on the headband and ear pads
■ActiveGard™ technology – protects your hearing against acoustic shock
* IP version
CC 530
CC 540
■Double-sided wearing style
■Supplied with large ear pads
■Ultra noise-canceling microphone
CC 540
CC 550 / CC 550 IP*
■Double-sided wearing style
■Supplied with extra large ear pads
■Ultra noise-canceling microphone
CC 550 / CC 550 IP
*IP version – ideal for HD voice enabled desk phones.
Comfort Calls brochure 24 25
SH 230 / SH 230 IP*
■Single-sided wearing style
■Supplied with medium-sized ear caps
SH 230 / SH 230 IP
SH 250
■Double-sided wearing style
■Supplied with medium-sized ear caps
SH 250
SH 300
■Noise-canceling microphone
■Over-the-ear wearing style
■Ultra lightweight
SH 300
SH 330 / SH 330 IP*
■Noise-canceling microphone
■Single-sided wearing style
Wired
– SH Series
The true classic
SH 330 / SH 330 IP
SH 335
■Noise-canceling microphone
■Choose between ear hook and headband wearing style
If you value great comfort and superb speech definition in any professional situation our
all-purpose, lightweight SH Series headsets are ideal for longer conversations. Whether you’re
working in a contact center or at the reception desk of a large corporate office the sound
quality is so high you’ll never have to raise your voice to be heard on the phone –
and you’ll make all your calls in comfort.
Product Features and Benefits:
■Sennheiser HD voice clarity – wideband sound for natural listening experiences*
■ Precision positioning: 300° adjustable microphone boom for personalized mic
placement and wearing flexibility on right or left side
■ActiveGard™ technology – protects your hearing against acoustic shock
SH 335
SH 350 / SH 350 IP*
■Noise-canceling microphone
■Double-sided wearing style
■Supplied with large ear pads
* IP version
SH 350 / SH 350 IP
*IP version – ideal for HD voice enabled desk phones.
Comfort Calls brochure 26 27
SH 230 IP USB
■Single-sided wearing style
■Supplied with medium-sized ear caps
SH 230 IP USB
SH 338 IP (with USB)
■Noise-canceling microphone
■Single-sided wearing style
■USB plug connects to PC
■Call control for easy call-handling
SH 338 IP (with USB)
SH 358 IP (with USB)
■Noise-canceling microphone
■Double-sided wearing style
■USB plug connects to PC
■Call control for easy call-handling
Wired
– SH Series
SH 358 IP (with USB)
The true classic
If you value great comfort and superb speech definition in any professional situation our
all-purpose, lightweight SH Series headsets are ideal for longer conversations. Whether you’re
working in a contact center or at the reception desk of a large corporate office the sound
quality is so high you’ll never have to raise your voice to be heard on the phone –
and you’ll make all your calls in comfort.
Product Features and Benefits:
■Sennheiser HD voice clarity – wideband sound for natural listening experiences*
■ Precision positioning: 300° adjustable microphone boom for personalized mic
placement and wearing flexibility on right or left side
■ActiveGard™ technology – protects your hearing against acoustic shock
* IP version
Comfort Calls brochure 28 29
SC 230
■Single-sided wearing style
■ With Easy Disconnect
■ Noise-canceling microphone
SH 230
SC 260
■Double-sided wearing style
■With Easy Disconnect
■ Noise-canceling microphone
SH 260
SC 230 USB
■Single-sided wearing style
■With USB
■ Noise-canceling microphone and HD speaker sound
SH 230 USB
SC 260 USB
■Double-sided wearing style
■With USB
■ Noise-canceling microphone and HD speaker sound
Wired
– SC Circle Series
The efficient working tools
Best-in-class comfort thanks to Circleflex™ patent-pending dual-hinge ear cups that
adapt seamlessly to your ears, for instant perfect fit and relaxed all-day wearing.
SH 230 USB
SC 230 USB CTRL / SC 260 USB CTRL
■ SC 230 USB CTRL: Single-sided / SC 260 USB CTRL: Double-sided
■Call control for easy call-handling
■Work with major phone brands
■ Noise-canceling microphone and HD speaker sound
Product Features and Benefits:
■Noise-canceling microphone – filters out ambient noise for optimum speech clarity
■Unique robust construction – crafted with look and feel in mind
■Numbered headband grooves for step-by-step adjustment ensures perfect sound reproduction
■Sennheiser HD voice clarity – wideband sound for natural listening experiences
■Bendable boom arm – easy to adjust to the optimal microphone position
■ Pivotable boom – rotates through 350 degrees for precision microphone placement and
wearing flexibility on right or left side
■Name tag personalization – easy user ID helps to avoid wearing a neighbor’s headset
■ActiveGard™ technology – protects your hearing against acoustic shock
SC 230 USB CTRL / SC 260 USB CTRL
SC 230 USB ML / SC 260 USB ML
■ SC 230 USB ML: Single-sided / SC 260 USB ML: Double-sided
■Call control for easy call-handling
■ Noise-canceling microphone and HD speaker sound
TM
SC 230 USB ML / SC 260 USB ML
Comfort Calls brochure 30 31
Case Story
Case Story
Deutsche Telekom Customer Service
Member product/service: Sennheiser CC 550
Associated Avaya products: Avaya 9620 IP Telephones
Challenge: In 2010, Deutsche Telekom, the leading Germanbased telecom provider, decided to consolidate its customer
support operations (DTKS). The company planned to reduce
its existing contact centers from more than 60 to only 33, but
maintain its 14,220 customer support agents. Deutsche Telekom considered the comfort of its customer support agents of
paramount importance in these new state-of-the-art contact
centers. Accordingly, the company required that the maximum
ambient noise level not exceed 60 dB. In addition, a number
of other initiatives were included in the new design to help
optimize the comfort and safety of the agents.
Solution: The company selected Avaya 9620 IP Telephones for
its new contact centers and needed to find a suitable headset
solution that would fit its requirements for the DTKS. After
intensive testing, Deutsche Telekom chose the Sennheiser
Communications CC 550 headset as the new standard for
DTKS. The headsets were deployed throughout the 33 centers
to 14,220 contact center agents. Each employee received their
new headset along with a booklet explaining the rationale for
choosing this particular headset.
Value: The DTKS is delighted with the performance of the
Sennheiser Communications CC 550 headset. “The headset is
the key working tool for our employees,” said Gero Niemeyer,
head of Customer Service and Telemarketing at DTKS. “For the
selection of models: safety, voice clarity and wearing comfort
were the most important criteria. The Sennheiser solution has
really convinced us on all parameters.”
Avaya 9620 IP Telephones
Sennheiser CC 550
Comfort Calls brochure 32 33
EZX 60
The stylish EZX 60 Bluetooth® headset is the hands-free answer for making easy
phone calls with superb sound quality while on the go.
■Noise-canceling clarity – digital noise cancellation reduces background
interference for crystal-clear phone conversations
■Echo-free conversations – digital echo cancellation eliminates all echoes while
you are talking
■Easy call control – take or end calls and adjust the volume
■Lightweight comfort: only 12 grams
■ Talk time: up to 7.5 hours. Standby time: up to 300 hours
VMX 200
The elegant VMX 200 has everything a busy professional needs: VoiceMax™
delivers crystal-clear audio for noise-free conversations; the latest Bluetooth 3.0
and a discreet style with a sleek appearance to match. Weighing only 10g, it is
extremely lightweight. VMX 200 is a Red Dot award winner for product design.
■VoiceMax™ technology – dual microphones that work in sync to emphasize voice
and remove noise for crystal-clear speech
■Multiple wearing style – wear left or right, use with or without ear hook
■Hours of use – 6 hours of talk time, 10 days of standby time
■ Easy call control – 3 buttons for simple, intuitive control of multiple functions
MM 550-X TRAVEL
Possibly of the world’s best Bluetooth® headset, the MM 550-X TRAVEL offers audiophile
travelers uninterrupted luxury with CD quality music and calls.
Wireless Bluetooth
®
Whether working on the move, out in the field, at home or abroad, Sennheiser
Wireless Bluetooth® headsets and accessories are sleek, smart, and easy to use.
Equipped with the latest technology, these ideal communication companions
are designed for busy professionals and business travelers who value the
perfect blend of high quality sound and speech, day in, day out.
Bluetooth®
The Sennheiser VMX 200 and Sennheiser EZX 60 are wireless Bluetooth® headsets for mobile
communications.
Bluetooth® is a hands-free, wireless technology that allows a user to connect a Bluetooth® headset
to a mobile phone, laptop computer or other portable Bluetooth®-ready device, allowing those
devices to communicate directly and securely within closed networks. The benefits of Bluetooth®
are numerous and span multiple performance categories, including convenience, compatibility
and efficiency.
Whether you are in the office or on the road, you will be able to easily keep in touch with your
customers and colleagues around the world with our Bluetooth® headsets.
■CD quality audio reproduction with apt-X®
■Noise-canceling clarity – NoiseGard™ 2.0 reduces outside noise actively and lets
users enjoy music in peace
■TalkThrough – one press of a button activates the external microphone so you
can talk without removing the headset
■Invisible microphone – for crystal-clear conversations
■SRS WOW HD™ technology – for wider, taller sound, with greater clarity and with
a stronger bass
BTD 500 USB
Get the best music quality on your Bluetooth® headset. The BTD 500 USB dongle
instantly converts the Bluetooth® connection on your computer to the apt-X® audio
codec, transmitting CD quality music to your apt-X® compatible headset.
■No installation needed – simply plug it in, and the driver will install
■Better music quality – apt-X® audio codec, providing better or close to CD quality audio
■Wireless freedom – Stereo Bluetooth® for hands-free convenience and optimized
hi-fi stereo sound
■Works on PC and MAC – no fuss, no error messages, no problem
■Double Benefits – 1/ Creates a Bluetooth® connection, if the computer doesn’t
support Bluetooth®. 2/ Enables the top-quality apt-X® codec in the computer
■Superb Sennheiser stereo sound – great quality in small dongle
■Small and portable – fits in your pocket, and can be installed on any computer
■Supports Headset Profile (HSP) for communications
Comfort Calls brochure 34 35
Accessories
UC/connectivity enablers, audio enhancers,
call control adapters, power chargers
HeadSetup
■This software enables seamless integration of Sennheiser headsets with a range
of leading Unified Communications solutions, enabling remote call control i.e. answering
and ending calls, adjusting volume or muting the call
■Enables the user to update the software for a range of Sennheiser headsets
EHS solution for SNOM phones
For more information, please visit: www.senncom.com/headsetup
■CEHS-SN 01 and CEHS-SN 02
■ EHS adapter enabling Electronic Hook Switch control (EHS) for SNOM phones (SNOM 320/360
from SW Release 6.5.8, SNOM 370 from SW 7.1.2.8, SNOM 820 and SNOM 821, SNOM 870)
■Remotely answer your phone calls
■Handle all calls with the press of a single button, i.e. end the call
■Efficient and flexible call handling i.e. mute control
HSL 10 – Mechanical handset lifter
EHS solution for Cisco phones
TCI – EHS solution for AEI Interface
EHS solution for Avaya phones
MCH 7 – Multi-USB power source for CH 10
EHS solution for Alcatel phones
CH 10 – Headset Charger for DW Series
EHS solution for Polycom phones
CH 10 USB – DW Series headset charger cable
EHS solution for Siemens, Aastra, Agfeo, etc. phones
■Completes the wireless package when used with a Sennheiser Communications
wireless solution
■Enables you to conveniently answer calls and hang up again while away from your desk
■Used in combination with a Sennheiser Communications accessory port on wireless
office systems
■Provides basic EHS functionality for answering and ending calls while away from your desk
■Multi-USB power source
■Powers 7 Sennheiser CH 10 headset chargers simultaneously
■ Charging time: 3 hours
■Works with the following Sennheiser power supplies: 94707 UNI PS EU 01,
92892 UNI PS UK 01, 92893 UNI PS US 01 and 520334 UNI PS AUS 01.
■Designed for desk sharing or in shift work environments such as emergency centers
or contact centers
■Charging time: Only 1½ hours with dedicated external power supply
■ 3 hours when connected to Sennheiser MCH 7 multi-USB power source
■Multiple mounting options: standalone, cascaded or wall mounted, where space is limited
■Discreet and elegant in design, Sennheiser CH 10 matches the DW Series modern style
■Charges the DW Series headsets directly without a charger stand to save even more space
■Flexible usage due to compact size
■CEHS-CI 01
■EHS adapter enabling Electronic Hook Switch control (EHS) for Cisco phones
(7942 G, 7945 G, 7962 G, 7965 G, 7975 G)
■Remotely answer your phone calls
■Handle all calls with the press of a single button, i.e. end the call
■Efficient and flexible call handling i.e. mute control
■CEHS-AV 01
■EHS adapter enabling Electronic Hook Switch control (EHS) for Avaya phones
(9600 series, 1600 series)
■Remotely answer your phone calls
■Handle all calls with the press of a single button, i.e. end the call
■Efficient and flexible call handling i.e. mute control
■CEHS-AL 01
■EHS adapter enabling Electronic Hook Switch control (EHS) for Alcatel phones
(8 series (IP Touch 4028, 4038 and 4068) and 9 series (4029 and 4039))
■Remotely answer your phone calls
■Handle all calls with the press of a single button, i.e. end the call
■Efficient and flexible call handling i.e. mute control
■CEHS-PO 01
■EHS adapter enabling Electronic Hook Switch control (EHS) for Polycom phones
(IP 430, IP 450, IP 501, IP 550, IP 560, IP 650, IP 670, Polycom VVX 1500)
■Remotely answer your phone calls
■Handle all calls with the press of a single button, i.e. end the call
■Efficient and flexible call handling i.e. mute control
■CEHS-DHSG
■EHS adapter enabling Electronic Hook Switch control (EHS) for Siemens, Aastra,
Agfeo, Elmeg, Auerswald, Tiptel, Swyx, Funkwerk etc. phones
■Remotely answer your phone calls
■Handle all calls with the press of a single button, i.e. end the call
■Efficient and flexible call handling i.e. mute control
Comfort Calls brochure 36 37
Accessories
UUSB 8 – Easy Disconnect USB adaptor
cable in call control
■Connects a Sennheiser Communications wired headset via Easy Disconnect
to a PC/softphone
■Easy call answering/ending, muting and volume control via call control
■Wired call control combined with HeadSetup enables redial of last number dialed
and rejection of incoming calls
■Integrated soundcard ensures Sennheiser premium sound quality with a
Sennheiser wideband headset
■Compliant with Microsoft Lync
UI 760 – Phone/PC switch box
UUSB 7 – RJ 9 USB adaptor
UI 765 – Phone/PC switch box
UUSB 9 – RJ 45 (DHSG) USB adaptor
■Dynamic Volume Control™ keeps all incoming calls at the same volume and
blocks surges in sound
■The Sound Clarity System™ filters out noise and enhances caller’s voice
■Speaker amplification – so you hear all the details loud and clear
■Switch directly from handset to headset, and from phone to PC
■Ability to mute the microphone for privacy
■Connects with digital or analogue telephones
■Automatic Power Save keeps battery working for up to two years
■ Complies with the EU “Noise at Work” directive (EU Directive 2003/10/EC)
Same features as UI 760 plus:
■Microphone amplification – get your message across first time
■With additional USB battery adaptor, you are able to
use the product for unlimited lifetime
UI 710 Switch Box – 2-way switch box
■Swap between your headset or handset at the touch of a button
■Quick and easy to set up and use
■Line powered for convenience
■Discreet and modern design to save space
■Works with all Sennheiser Communications wired headsets
Connects a PC to a DW Series headset with an adapter (supports narrowband only)
■
■Links a PC to the UI 760/765 Universal Interface Box via RJ9
■Enables the connection of a second PC to the DW Office Series as well as links a USB
connection to a RJ45 connection to answer/end calls, mute, and volume adjustment
with your softphone via call control
Bottom Cables
The Bottom cables are phone cables for adaptation of different microphone sensitivities.
They ensure that users of wired headsets get the best and most comfortable Sennheiser
sound quality experience when connected to a desk phone. Easy Disconnect (ED) allows
you to use any wired Sennheiser Communications headset with a varieties of desk phones.
For further details visit: http://www.senncom.com/headsetselector
UUSB 6 – Easy Disconnect USB adapter cable
■Connects a Sennheiser Communications wired headset via Easy Disconnect to a PC/softphone
■Can be used with SH, SC and CC Series headsets
■Integrated soundcard ensures Sennheiser premium sound quality with a Sennheiser
wideband headset
Adapter for mobile phones (GSM) and DECT handsets
These different cables allow users to connect selected mobile phones or selected DECT handsets to any SH, SC and CC Series wired headset via Easy Disconnect. These cables are high
quality accessories for users who appreciate the crystal clear voice transmission and efficient
noise suppression offered by Sennheiser Communications.
Comfort Calls brochure 38 39
ENVIRONMENT
ENVIRONMENT
Low Noise
Low Noise
Average Noise
Average Noise
High Noise
High Noise
CONNECTIVITY
CONNECTIVITY
Desk Phone
Desk Phone
Softphone
Softphone
Mobile Phone
Mobile Phone
FEATURES
FEATURES
Wired
Wired
Wireless
Wireless
Conferencing
Conferencing
Listen and Training
Listen and Training
ActiveGard™
ActiveGard™
Noise At Work*
Noise At Work*
WEARING STYLE
WEARING STYLE
Monaural
Monaural
Binaural
Binaural
Ear Hook
Ear Hook
USER PROFILE
USER PROFILE
Desk
Users
*Noise at work: The EU’s new “Noise At Work Directive” Noise at Work Directive
(2003/10/EC) sets limits for two types of noise in the workplace: Acoustic
Bursts and Sustained Noise.
Office
Users
MM 550
EZX 60
VMX 200
DW Pro 2 USB ML
DW Pro 1 USB ML
DW Office USB ML
DW Pro 2 ML
DW Pro 1 ML
DW Office ML
DW Pro 2 USB
DW Pro 1 USB
DW Office USB
DW Pro 2 PHONE
DW Pro 1 PHONE
DW Office PHONE
DW Pro 2
Option Available
(with additional
accessories)
DW Pro 1
CC 550 IP
CC 550
CC 540
CC 530
CC 520 IP
CC 520
CC 515 IP
CC 515
CC 510
SH 358 IP
SH 350 IP
SH 350
SH 338 IP
SH 335
SH 330 IP
SH 330
SH 300
Yes
DW Office
KEY TO MATRIX
SH 250
SH 230 IP USB
SH 230 IP
SH 230
SC 260 USB ML
SC 260 USB CTRL
SC 260 USB
SC 260
SC 230 USB ML
Option Available
(with additional
accessories)
SC 230
Yes
SC 230 USB
KEY TO MATRIX
SC 230 USB CTRL
Product Comparison Guide
Field
Users
Do you need help choosing a headset and related products, or need
assistance setting up your headset? If so, please consult our Headset
Selector at www.senncom.com/HeadsetSelector.
All Sennheiser Communications headsets are covered by a 2-year
international warranty for maximum peace of mind.
Comfort Calls brochure 40 41
Notes
Comfort Calls brochure 42 43
Langager 6 · DK-2680 Solrød Strand · Denmark
Phone: +45 56 18 00 00
Fax:
+45 56 18 00 99
Email:info@senncom.com
Web:www.senncom.com
Comfort calls brochure v.1. - 20 February 2012
Sennheiser Communications A/S