US Robotics USR0756-CB Installation guide

Eclipse Book English.book Page 0 Wednesday, November 5, 2003 11:55 AM
U.S. Robotics 56K PC Card Modem and
U.S. Robotics 56K PC Card Modem with
XJACK® Connector
Quick Installation Guide for
Windows 95, 98, Me, NT 4.0, 2000, and XP
Operating Systems
Model 0756
Part Number R24.0323.00
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Eclipse Book English.book Page 1 Wednesday, November 5, 2003 11:55 AM
U.S. Robotics Corporation
935 National Parkway
Schaumburg, Illinois
60173-5157
USA
No part of this documentation may be reproduced in any form or by any means or used to make any
derivative work (such as a translation, transformation, or adaptation) without written permission from
U.S. Robotics Corporation. U.S. Robotics Corporation reserves the right to revise this documentation
and to make changes in the products and/or content of this document from time to time without obligation to provide notification of such revision or change. U.S. Robotics Corporation provides this documentation without warranty of any kind, either implied or expressed, including, but not limited to,
implied warranties of merchantability and fitness for a particular purpose. If there is any software on
removable media described in this documentation, it is furnished under a license agreement included
with the product as a separate document, in the hard copy documentation, or on the removable media
in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact U.S. Robotics and a copy will be provided to you.
UNITED STATES GOVERNMENT LEGEND If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following:
All technical data and computer software are commercial in nature and developed solely at private
expense. Software is delivered as “Commercial Computer Software” as defined in DFARS 252.2277014 (June 1995) or as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only
such rights as are provided in U.S. Robotics standard commercial license for the Software. Technical
data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.22714 (June 1987) whichever is applicable. You agree not to remove or deface any portion of any legend
provided on any licensed program or documentation contained in, or delivered to you in conjunction
with, this Quick Installation Guide.
Copyright © 2003 U.S. Robotics Corporation. All rights reserved. U.S. Robotics and the U.S. Robotics
logo are registered trademarks of U.S. Robotics Corporation. Other product names are for identification purposes only and may be trademarks of their respective companies. Product specifications subject to change without notice.
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Installation Guide
Package contents
Your U.S. Robotics 56K PC Card Modem package contains the following items:
• U.S. Robotics 56K PC Card Modem
• RJ-11 phone cord (model USR0756-XJ only)
• RJ-11 jack-to-PC card connector cable (model USR0756-CB only)
• Quick Installation Guide
• Installation CD-ROM, which contains software and a User Guide for use
with your new modem
What you will need
You will need the following to install your U.S. Robotics 56K PC Card Modem:
• Notebook computer with an empty PC card slot
• Analog telephone line
Caution: The U.S. Robotics 56K PC Card Modem requires a standard
analog telephone line. Do not connect your modem to a digital
telephone line. Digital lines are commonly used in office buildings and
hotels. If you are unsure whether your line is analog or digital, ask your
network administrator, building management, or your local telephone
company.
Before You Begin: Preparing for installation
Note: U.S. Robotics recommends uninstalling any other modems that
are installed in your system and unplugging all telephone cords
connected to these modems. Refer to your previous modem's
documentation for instructions.
Write down your new modem's serial number, which is located on the white bar
code sticker on the modem and on the modem's box, in the space below. If you
ever need to call our Technical Support department, you will need the serial
number and the model number to receive assistance. If you need to get
assistance or download drivers from the Web site, you will need the product ID.
Model Number
Product ID
0756
USR0756-XJ
USR0756-CB
Serial Number
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Installing the U.S. Robotics 56K PC Card Modem
Note: For computers that are running Windows NT 4.0, go to the section
entitled “Windows NT4.0 Installation” on page 6.
Step One: Install the modem.
Turn off your computer. Insert the modem into the PC card slot in your computer.
The top of the modem has an arrow indicating which end should be inserted into
the computer. Make sure that the modem is firmly seated in the PC card slot.
Step Two: Connect the phone cord.
• PC cards with model number USR0756-XJ
have an XJACK® connector. Push in on the
XJACK connector to pop it out of the PC
card. Connect one end of a standard RJ-11
phone cord to the XJACK connector and
the other end to an analog telephone wall
jack. Refer to this illustration:
• PC cards with model number USR0756-CB
do not have an XJACK connector and use
an RJ-11 jack-to-PC card connector cable.
Connect the PC card connector to the
modem and the RJ-11 connector to an
analog telephone wall jack. Refer to this
illustration:
• To connect to a telephone system outside North America, use an
adapter that is appropriate for the country you are in.
Step Three: Install the drivers.
Note: If at any time during the installation you are prompted to select
the location of your installation drivers, select the CD-ROM drive where
the Installation CD-ROM is loaded (D:\ for example).
Note: Windows 2000 and XP users must be logged in using an account
with administrative privileges before attempting to install the modem
drivers. Windows XP Home Edition users have administrative privileges
by default.
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Windows XP
Turn on your computer. When the Found New Hardware Wizard detects your
modem, insert the Installation CD-ROM into your CD-ROM drive. Windows
should automatically find the driver for your modem. (If not, select Install the
software automatically (Recommended) and click Next.) Select your U.S.
Robotics modem description and click Next. If a Hardware Installation message
box appears, click Continue Anyway*. Click Finish to complete the installation.
* U.S. Robotics has thoroughly tested this driver in conjunction with the supported hardware and has
verified compatibility with Windows XP.
Windows 2000
Turn on your computer and log in. Insert the Installation CD-ROM into your CDROM drive. If the License Agreement window appears, click No. After Windows
detects your modem, you must update the driver.
Click Windows Start, Settings, and Control Panel. Double-click the System icon
and select the Hardware tab. Click Device Manager and double-click Modems to
expand the Modems key. Double-click Standard PCMCIA Card Modem from the
list. Click the Driver tab and click Update Driver.
When the Upgrade Device Driver Wizard appears, click Next. Select Search for a
suitable driver for my device (recommended) and click Next. Select CD-ROM
drives and click Next. When the driver is found on your CD-ROM drive, click Next.
A Digital Signature Not Found warning may appear. If it does, click Yes**. Click
Finish to complete the installation.
** U.S. Robotics has thoroughly tested this driver in conjunction with the supported hardware and has
verified compatibility with Windows 2000.
Windows Me
Turn on your computer. When the Add New Hardware Wizard appears, insert the
Installation CD-ROM into your CD-ROM drive. Select Automatic search for a
better driver (Recommended) and click Next. Click Finish to complete the
installation.
Windows 98
Turn on your computer. When the Add New Hardware Wizard appears, insert the
Installation CD-ROM into your CD-ROM drive and click Next. Select Search for
the best driver for your device (Recommended) and click Next. Select CD-ROM
drive and click Next. Click Finish to complete the installation.
Windows 95
Turn on your computer. When the Update Device Driver Wizard detects your
modem, insert the Installation CD-ROM into your CD-ROM drive and click Next.
Windows will find the installation file on your CD-ROM. Click Finish to complete
the installation.
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Windows NT 4.0 Installation
Note: Windows NT 4.0 users must be logged in using an account with
administrative privileges before attempting to install the modem
drivers.
Note: Do not insert your modem in the PC card slot of your notebook
computer until you complete the following installation procedure.
Turn on your computer. After you log in, insert the Installation CD-ROM into your
CD-ROM drive. Click Windows Start, Settings, and then Control Panel. Doubleclick the Ports icon. Click Add. Select the next free COM Port Number (default
setting) and click OK. Click Don’t Restart Now. Click Close in the Ports window.
In the Control Panel window, double-click the Modems icon. Select Don't detect
my modem. I will select from a list and click Next. Click Have Disk. Type D:\ in
the dialog box. (If your CD-ROM drive uses a different letter, type that letter in
place of D.) Click OK. Select your U.S. Robotics modem description and click
Next. Select the COM port that was added above and click Next. Click Finish to
complete the installation. Close any open windows and shut down your
computer. Insert the modem into the PC card slot, connect the phone cord, and
turn on your computer.
Note: For information about installing the modem in Windows 3.1,
DOS, or Linux operating systems, refer to the User Guide on the
Installation CD-ROM included with your modem.
Congratulations! You have completed the installation of your
U.S. Robotics 56K PC Card Modem. Now register your modem.
1.
Insert the Installation CD-ROM into your CD-ROM drive. The Installation CD
window should automatically appear. If the License Agreement window
appears, click Yes.
If the Installation CD window does not appear, click Windows Start and
then Run. Type D:\setup.exe in the “Run” dialog box. (If your CD-ROM drive
uses a different letter, type that letter in place of D.)
2.
Select Support, Registration & Warranty, and then click the URL under
Registration. Follow the on-screen instructions to complete the registration
of your modem. You may also register online at www.usr.com/productreg
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Would you like to install the JetSetter software?
Note: You must install JetSetter software in order to use this modem in
countries outside the United States.
JetSetter software allows you to select the country where you plan to use your
modem and automatically configures the modem for that country's telephone
system to ensure compatibility and best performance.
1.
Insert the Installation CD-ROM into your CD-ROM drive. The Installation CD
window should automatically appear. If the License Agreement window
appears, click Yes.
If the Installation CD window does not appear, click Windows Start and
then Run. Type D:\setup.exe in the “Run” dialog box. (If your CD-ROM drive
uses a different letter, type that letter in place of D.)
2.
Select Software, JetSetter, and then Install. Follow the on-screen
instructions to complete the installation of the JetSetter software.
Would you like to install the Classic PhoneTools software?
Classic PhoneTools software allows your computer to perform the functions of a
fax machine, answering machine, and speakerphone all in one application.
(Answering machine and speakerphone capabilities are only available with voice
modems.) You can also use Classic PhoneTools to connect to another computer,
electronic bulletin board service (BBS), or office network using terminal
emulation.
1.
Insert the Installation CD-ROM into your CD-ROM drive. The Installation CD
window should automatically appear. If the License Agreement window
appears, click Yes.
If the Installation CD window does not appear, click Windows Start and
then Run. Type D:\setup.exe in the “Run” dialog box. (If your CD-ROM drive
uses a different letter, type that letter in place of D.)
2.
Select Software, PhoneTools, and then Install. Follow the on-screen
instructions to complete the installation of the Classic PhoneTools
software.
Note: Additional software may also be included on the Installation CDROM. You can install this software in the same manner that is described
above.
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Troubleshooting
Having trouble with your modem? Try these basic
troubleshooting steps first!
Verify that the phone cord is installed correctly.
The phone cord should be plugged into the XJACK® connector or PC card
connector on the modem and into the telephone wall jack. Use the phone
cord included in your modem’s box, if possible.
Verify that the modem was installed correctly.
Make sure that your modem is physically installed correctly in your
computer. You must press the modem in firmly so that it is seated properly
in the PC card slot.
Next, make sure that the modem’s drivers have been installed correctly.
Follow the instructions for your operating system:
Windows XP (Classic View): Click Windows Start and then Control Panel.
Double-click the Phone and Modem Options icon.
Windows XP (Category View): Click Windows Start, Control Panel, Network
and Internet Connections, and then Phone and Modem Options.
Windows 2000: Click Windows Start, Settings, and then Control Panel.
Double-click the Phone and Modem Options icon.
Click the Modems tab. You should see a description of your new
U.S. Robotics modem and a COM port setting. If you do not see a
description of your modem, see the Note at the end of this section.
Make sure that your new U.S. Robotics modem is selected and click
Properties. Click the Diagnostics tab. Click Query Modem. You should see a
series of commands and responses from the modem. This means that the
installation was successful.
If you do not see commands and responses, shut down and restart your
computer. To determine whether your modem is functioning properly,
repeat the steps above. If your modem is still not working, refer to the
additional troubleshooting steps in this guide.
Windows Me, 98, and 95: Click Windows Start, Settings, and then Control
Panel. Double-click the Modems icon. In the Modems Properties screen,
you should see a description for your new U.S. Robotics modem. If you do
not see a description of your modem, see the Note at the end of this section.
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Click the Diagnostics tab. Make sure that the correct COM port (modem) is
selected. Click the More Info button. You should see a series of commands
and responses from the modem. This means that the installation was a
success.
If you do not see commands and responses, shut down and restart your
computer. To determine whether your modem is functioning properly,
repeat the steps above. If your modem is still not working, refer to the
additional troubleshooting steps in this guide.
Windows NT 4.0: Click Windows Start, Settings, and then Control Panel.
Double-click the Modems icon. In the Modems Properties screen, you
should see a description for your new U.S. Robotics modem.
If you do not see commands and responses, shut down and restart your
computer. To determine whether your modem is functioning properly,
repeat the steps above. If your modem is still not working, refer to the
additional troubleshooting steps in this guide.
Note: If your modem is not listed and/or you do not see a series of
commands and responses, refer to the additional troubleshooting
section of this guide. Shut down and restart your computer. To verify
that your modem is functioning properly, repeat the steps listed for your
operating system.
For more troubleshooting help, review these common issues:
My computer isn’t recognizing my modem.
Possible solution:
You may be using an IRQ that is already in use. To function properly, your
modem needs to be assigned to a free IRQ.
The Plug and Play function of Windows should locate a free IRQ (if one
exists) for your modem. If Plug and Play fails to install the modem, you need
to determine IRQ availability.
Windows XP and 2000: Right-click the My Computer icon on your desktop.
Click Properties. Click the Hardware tab and then click Device Manager.
Click View. Select Resources by type or Resources by connection. Expand
the Interrupt request (IRQ) key by clicking + or double-clicking the
Interrupt request (IRQ) key.
Windows Me, 98, and 95: Right-click the My Computer icon on your
desktop. Click Properties and then the Device Manager tab. Double-click
the Computer icon at the top of the device list.
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You will see a listing of your system’s IRQs and the devices to which they
are assigned. If an IRQ is not present in this list, it indicates that Windows is
not currently using it and the IRQ is considered available.
Locate your modem in the list of devices. If a yellow exclamation point
appears over the modem’s description, your modem is in conflict with
another device. Either your modem or the other device will have to be
reinstalled to another IRQ in order to resolve your conflict.
If a usable, free IRQ does not exist, you may need to remove, disable, or
relocate another device. Refer to that device’s documentation for more
information about removing, disabling, or relocating it.
If Windows still fails to recognize your modem and it does not have a yellow
exclamation point next to its IRQ, or if your modem does not appear in the
list, your modem may not be installed properly. Try reinstalling the modem.
Windows NT 4.0: Click Windows Start, Programs, Administrative Tools, and
Windows NT Diagnostics. Click the Resources tab and select IRQ. You will
see a listing of your system’s IRQs and the devices to which they are
assigned. If an IRQ is not present in this list, it indicates that Windows is not
currently using it and the IRQ is considered available. Typically, modems
can use IRQ 3, 5, 7, 9, 10, 11, 12, or 15. Take note of an available IRQ that your
modem can use. Your modem should be assigned to one of these IRQs.
If a usable, free IRQ does not exist, you may need to remove, disable, or
relocate another device. Refer to that device’s documentation for more
information about removing, disabling, or relocating it.
Possible solution:
You may be using a COM port that is either already in use or not configured
correctly. To work properly, this modem must be assigned to a free COM
port. Make sure that your COM port is not already in use by another device.
Windows XP (Classic View): Click Windows Start and then Control Panel.
Double-click the Phone and Modem Options icon, and then click the
Modems tab. Look for another modem already installed in your computer.
The COM port that it is using is listed to the right of the modem description.
Windows XP (Category View): Click Windows Start, Control Panel, Network
and Internet Connections, and then Phone and Modem Options. Click the
Modems tab. Look for another modem already installed in your computer.
The COM port that it is using is listed to the right of the modem description.
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Windows 2000: Click Windows Start, Settings, and then Control Panel.
Double-click the Phone and Modem Options icon, and then click the
Modems tab. Look for another modem already installed in your computer.
The COM port that it is using is listed to the right of the modem description.
Windows Me, 98, and 95: Click Windows Start, Settings, Control Panel,
and then double-click Modems. Look for another modem already installed
in your computer. If there is another modem installed, click the Diagnostics
tab to find out which COM port it is using.
Windows NT 4.0: Click Windows Start, Settings, Control Panel, and then
double-click Modems. Look for another modem already installed in your
computer. The COM port that it is using is listed to the right of the modem
description.
If a previously installed modem is already using the available COM port,
uninstall that modem. See your previous modem’s manual for instructions.
Next, make sure that your COM ports are configured correctly:
Windows XP and 2000: Right-click the My Computer icon on your desktop.
Click Properties. Click the Hardware tab and then click Device Manager.
Expand the Ports (COM & LPT) key by clicking + or double-clicking the Ports
(COM & LPT) key.
Windows Me, 98, and 95: Right-click the My Computer icon on your
desktop. Click Properties. Click the Device Manager tab. Expand the Ports
(COM & LPT) key by clicking + or double-clicking the Ports (COM & LPT) key.
If the COM ports have yellow exclamation points or red Xs over them, your
COM ports may be configured incorrectly. If this is the case, you may need
to contact your computer manufacturer.
My software isn’t recognizing my modem.
Possible solution:
You may not have the correct modem selected in your software or in
Windows. To check which modem you are using, follow the instructions for
your operating system:
Windows XP (Classic View): Click Windows Start and then Control Panel.
Double-click the Phone and Modem Options icon and then click the
Modems tab. You will see a list of installed modems.
Windows XP (Category View): Click Windows Start, Control Panel, Network
and Internet Connections, and Phone and Modem Options. Click the
Modems tab. You will see a list of installed modems.
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Windows 2000: Click Windows Start, Settings, and then Control Panel.
Double-click the Phone and Modem Options icon and then click the
Modems tab. You will see a list of installed modems.
Windows NT 4.0, Me, 98, and 95: Click Windows Start, Settings, and
Control Panel. Double-click the Modems icon. You will see a list of installed
modems.
You can also add, remove, or view the properties of modems from this
window. The U.S. Robotics modem you have installed should be present in
the list of installed modems. If none of the modem descriptions in the list
matches your U.S. Robotics modem or if no modems are listed, your modem
is not installed properly. Try reinstalling your modem.
Possible solution:
If you are using Dial-up Networking, it may not be configured correctly.
Check your configuration and make sure that the correct port is selected.
Windows XP and 2000: Click Windows Start, Control Panel (or Settings in
Windows 2000), and Network and Dial-up Connections. Right-click the
connection you are trying to use, and then click Properties. Make sure that
the description in the “Connect Using” box (under the General tab) matches
the description of the modem you are using. If it does not match, select the
proper modem description.
Windows Me, 98, and 95: Double-click the My Computer icon on your
desktop, and then double-click Dial-up Networking. Right-click the
connection you are trying to use and click Properties. Make sure that the
description in the modem box matches the description of the modem you
are using. If it does not match, select the proper modem description.
Windows NT 4.0: Click Windows Start, Settings, and Control Panel. Doubleclick the Dial-up Monitor. Your modem should be in the Device window.
Possible solution:
Your communications software may not function properly if you have more
than one version of the software installed, you are using an older version,
or you have more than one communications application installed on your
system. We highly recommend using the communications software
provided with your modem on the Installation CD-ROM.
My modem is responding but is reporting a No Dial Tone message.
Possible solution:
Your phone cord may not be plugged into the modem’s connector. Also
make sure that the other end of the phone cord is plugged into a working
telephone wall jack.
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Possible solution:
You may have devices between the modem and telephone wall jack that
affect the quality of your phone line. Do not connect other devices between
the telephone wall jack and your modem.
Possible solution:
You may have plugged your modem’s phone cord into a digital line, which
can damage your modem. If you are unsure whether your line is analog or
digital, ask your network administrator, building management, or your local
telephone company.
Possible solution:
If your phone system requires dialing a digit such as “9” in order to access
an outside line, be sure to add the digit and a comma (9,) before the number
you want to dial.
Possible solution:
If you have voice mail provided by your phone company, your dial tone may
be altered when messages are waiting. Retrieve your voice mail to restore
a normal dial tone.
Note: If you are unable to retrieve the messages, you may want to add
five commas to the beginning of the number to be dialed. Each comma
represents two seconds. Therefore, adding five commas will delay the
modem connection attempt by 10 seconds. Since each ISP connection
may vary, you should insert as many commas as necessary to meet your
specific needs. Commas may be necessary if voice mail messages have
not been deleted before attempting to establish an Internet connection.
Possible solution:
You may have a bad phone cord. Try a different phone cord. We recommend
using the phone cord included with the modem, if possible.
Possible solution:
You may have a non-standard dial tone. Do the following to check for a nonstandard dial tone:
1.
Open a terminal program, such as HyperTerminal, in Windows. To open
the Terminal window, select Cancel at the new connection dialog box.
2.
Type ATE1 and press ENTER. You may not see the letters, which is fine.
3.
Type ATX3DT and the phone number of a local ISP (Internet Service
Provider) or BBS number. Press ENTER.
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4.
If the modem dials out and connects, either have your phone line
checked or try adding X3 to the Extra Settings field in your modem’s
Properties window.
5.
If the modem doesn't attempt to connect and it comes back with a No
Carrier message, the issue may not be phone line related.
6.
To end your HyperTerminal session, click File and select Exit. Select
Yes when the Are you sure you want to disconnect? message appears.
Select No when the Do you want to save this session? message
appears.
My modem won’t dial out or doesn’t answer incoming calls.
Possible solution:
Your phone cord may not be plugged into the modem. Also make sure the
other end of the phone cord is plugged into a working telephone wall jack.
Possible solution:
You may have a bad phone cord. Try a different phone cord. We recommend
using the phone cord included with the modem, if possible.
Possible solution:
You may have devices between the modem and telephone wall jack that
affect the quality of your phone line. Do not connect other devices between
the telephone wall jack and your modem.
Office Users
Possible solution:
You may have plugged your modem’s phone cord into a digital line, which
can damage your modem. If you are unsure whether your line is analog or
digital, ask your network administrator, building management, or your local
telephone company.
Possible solution:
If your phone system requires dialing a digit such as “9” in order to access
an outside line, be sure to add the digit and a comma (9,) before the number
you want to dial.
Voice Mail Users
Possible solution:
If you have voice mail provided by your phone company, your dial tone may
be altered when messages are waiting. Retrieve your voice mail to restore
a normal dial tone.
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Note: If you are unable to retrieve the messages, you may want to add
five commas to the beginning of the number to be dialed. Each comma
represents two seconds. Therefore, adding five commas will delay the
modem connection attempt by 10 seconds. Since each ISP connection
may vary, you should insert as many commas as necessary to meet your
specific needs. Commas may be necessary if voice mail messages have
not been deleted before attempting to establish an Internet connection.
My modem sounds like it’s trying to connect to another modem but
fails.
Possible solution:
You may have a poor connection. All calls are routed differently, so try
placing the call again.
My modem isn’t achieving a 56K Internet connection.
Possible solution:
Our research has shown that the vast majority of telephone lines can and
do support V.90 connections. The V.90 protocol allows for connection
speeds of up to 56K, but line conditions may affect the actual speeds during
a given connection. Due to unusual telephone line configurations, some
users will not be able to take full advantage of V.90 technology at this time.
To achieve a V.90 connection, the following conditions must be met:
•
The server you are dialing into must support and provide a digital V.90
signal. Your ISP can provide you with a list of dial-up connections and
information on what those connections currently support.
•
The telephone line between your ISP and your modem must be
capable of supporting a 56K connection and contain only one analogto-digital conversion. The 56K signal from your ISP begins as a digital
signal. Somewhere between the ISP and your modem, there will be a
digital-to-analog signal conversion so that your modem can receive
the data. There must be no more than one analog-to-digital signal
conversion in the path from your ISP to your modem. If more than one
such conversion occurs, your connection speeds will default to V.34+
or below. There may also be impairments on the local lines between
your ISP and your modem. These impairments can prevent or limit
connection speeds. All telephone calls are routed differently, so you
should try making your 56K connection several times. One way to test
this is to dial into a long distance location. Long distance lines are
often much clearer than local lines. It is important to note that
telephone companies are constantly upgrading their systems. Lines
that do not support 56K today may support 56K in the near future.
•
For a V.90 connection, your modem must be connecting to a V.90/56K
server. A pair of 56K modems will not connect to each other at V.90/
56K speeds.
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Support Resources
If you have not fixed your problem after trying the suggestions in the
Troubleshooting section of this guide, you can receive additional help via one of
these convenient resources:
1.
Support section of the U.S. Robotics Web site at www.usr.com
Many of the most common difficulties users experience have been
addressed in the FAQ and Troubleshooting Web pages for your specific
product. You may need to know your product ID to obtain information on
the U.S. Robotics Web site.
2.
U.S. Robotics Technical Support Department
Technical questions about U.S. Robotics modems can also be answered by
technical support specialists.
In the United States and Canada:
Telephone: (801) 401-1144
Online: www.usr.com/emailsupport
Hours: 9:00 A.M.– 5:00 P.M. CST, Monday – Friday
Manufacturer’s Declaration of Conformity
U.S. Robotics Corporation
935 National Parkway
Schaumburg, IL 60173-5157
U.S.A.
declares that this product conforms to the FCC’s specifications:
Part 15, Class B:
Operation is subject to the following conditions:
1) This device may not cause harmful electromagnetic interference, and
2)This device must accept any interference received including interference that may cause undesired
operations.
This equipment complies with Part 15 for Home and Office use.
Caution to the User: The user is cautioned that any changes or modifications not expressly approved by
the party responsible for compliance could void the user’s authority to operate the equipment.
FCC Part 68 Registration:
Customer Information
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On
the bottom of this equipment is a label that contains, among other information, a product identifier in
the format US: AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
A plug and jack used to connect this equipment to the premises wiring and telephone network must
comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant
telephone cord modular plug is provided with this product. It is designed to be connected to a
compatible modular jack that is also compliant. See this document for details.
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The REN is used to determine the number of devices that may be connected to a telephone line.
Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call.
In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of
devices that may be connected to a line, as determined by the total RENs, contact the local telephone
company. For products approved after July 23, 2001, the REN for this product is part of the product
identifier that has the format US: AAAEQ##TXXXX. The digits represented by ## are the REN without a
decimal point (e.g., 03 is a REN of 0.3).
If this equipment, U.S. Robotics 56K PC Card Modem, causes harm to the telephone network, the
telephone company will notify you in advance that temporary discontinuance of service may be
required. But if advance notice is not practical, the telephone company will notify the customer as soon
as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is
necessary.
The telephone company may make changes in its facilities, equipment, operations or procedures that
could affect the operation of the equipment. If this happens the telephone company will provide
advance notice in order for you to make necessary modifications to maintain uninterrupted service.
If trouble is experienced with this equipment, for repair or warranty information, please contact:
USR - Walnut
528 Spanish Lane
Walnut, CA 91789
There are no serviceable parts in this equipment.
If your home has specially wired alarm equipment connected to the telephone line, ensure the
installation of this equipment does not disable your alarm equipment. If you have questions about
what will disable alarm equipment, consult your telephone company or a qualified installer.
An FCC compliant telephone cord and modular plug are provided with this equipment, which is
designed to connect to the telephone network or premises wiring using a Part 68 compliant compatible
jack. See installation instructions for details. This equipment uses the following Universal Service Order
Code (USOC) jacks: RJ-11C. The modem needs to be connected with a minimum 26AWG phone cord.
UL Listing/CUL Listing:
This information technology equipment is UL-Listed and CUL-Listed for both the U.S. and Canadian
markets respectively, for uses described in this guide.
Fax Branding:
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or
other electronic device, including fax machines, to send any message unless such message clearly
contains in the margin at the top or bottom of each transmitted page or on the first page of the
transmission, the date and time it is sent, an identification of the business or other entity, or other
individual sending the message, and the telephone number of the sending machine or of such business,
other entity, or individual. (The telephone number provided may not be a 900 number or any other
number for which charges exceed local or long-distance transmission charges.) In order to program this
information into your modem, refer to the software on the CD-ROM that shipped with your modem. If
you are using a different communication software program, refer to its manual.
Radio and Television Interference:
This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not
installed and used in accordance with the manufacturer’s instructions, it may cause interference to
radio and television communications. The modem has been tested and found to comply with the limits
for a Class B computing device in accordance with the specifications in Part 15 of FCC rules, which are
designed to provide reasonable protection against such interference in a residential installation.
For Canadian Modem Users
Industry Canada (IC):
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus set out in the interference-causing equipment standard entitled Digital Apparatus, ICES-003
of Industry Canada.
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NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication
of the maximum number of terminals allowed to be connected to a telephone interface. The termination
on an interface may consist of any combination of devices subject only to the requirement that the sum
of the Ringer Equivalence Numbers of all devices does not exceed 5. The Ringer Equivalence Number is
located on the bottom of the modem.
NOTICE: The Industry Canada (IC) label identifies certified equipment. This certification means the
equipment meets certain telecommunications network protective, operational, and safety
requirements as prescribed in the appropriate Terminal Equipment Technical Requirements
document(s). The Department does not guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the
facilities of the local telecommunications company. The equipment must also be installed using an
acceptable method of connection. In some cases, the company’s inside wiring associated with a singleline, individual service may be extended by means of a certified connector assembly (telephone
extension cord). The customer should be aware that compliance with the above conditions may not
prevent degradation of service in some situations. Currently, telecommunication companies do not
allow users to connect their equipment to jacks except in precise situations that are spelled out in
tariffing arrangements with those companies. Repairs to certified equipment should be coordinated by
a representative designated by the supplier. Any repairs or alterations made by the user to this
equipment, or equipment malfunctions, may give the telecommunications company cause to request
the user to disconnect the equipment.
«AVIS: Cet appareil numérique respecte les limites de bruits radioélectriques applicables aux appareils
numériques de classe B prescrites dans la norme sur le matériel brouilleur: “Appareils Numériques”,
NMB-003 édictée par l’Industrie Canada.
L’étiquette d’Industrie Canada identifie le matériel homologué. Cette étiquette certifie que le matériel
est conforme aux normes de protection, d’exploitation et de sécurité des réseaux de
télécommunications, comme le prescrivent les documents concernant les exigences techniques
relatives au matériel terminal. Le Ministère n’assure toutefois pas que le matériel fonctionnera à la
satisfaction de l’utilisateur.
Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux installations
de l’entreprise locale de télécommunication. Le matériel doit également être installé en suivant une
méthode acceptée de raccordement. L’abonné ne doit pas oublier qu’il est possible que la conformité
aux conditions énoncées cidessus n’empêche pas la dégradation du service dans certaines situations.
Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par le
fournisseur. L’entreprise de télécommunications peut demander à l’utilisateur de débrancher un
appareil à la suite de réparations ou de modifications effectuées par l’utilisateur ou à cause de
mauvaisfonctionnement. Centre de guarantie et de service après-vente:
U.S. Robotics
Unit-100, 13751 Mayfield Pl.
Richmond, B.C. Canada V6V 2G9
CE Compliance
We, U.S. Robotics Corporation of 935 National Parkway, Schaumburg, Illinois, 60173-5157 USA, declare
under our sole responsibility that the product, U.S. Robotics 56K PC Card Modem, to which this
declaration relates, is in compliance with the following standards and/or other normative documents.
EN60950
EN55022
EN55024
We hereby declare that the above named product is in compliance with all the essential requirements
and other relevant provisions of Directive 1999/5/EC.
The conformity assessment procedure referred to in Article 10(3) and detailed in Annex II of Directive
1999/5/EC has been followed.
Network Compatibility Declaration
This equipment is designed to work satisfactorily on all European Union PSTN networks.
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This equipment is supplied with a suitable PSTN connector for the country in which it was supplied. If it
is required to use this equipment on a different network to the one for which it was supplied, the user
is advised to contact the vendor for guidance regarding connection.
U.S. Robotics Corporation
935 National Parkway
Schaumburg, Illinois, 60173
U.S.A
U.S. Robotics Corporation Limited Manufacturer’s
Warranty
U.S. Robotics 56K PC Card Modem
U.S. Robotics 56K PC Card Modem with XJACK® Connector
HARDWARE: U.S. Robotics warrants to the end user (“Customer”) that this hardware product will be
free from defects in workmanship and materials, under normal use and service, for the following length
of time from the date of purchase from U.S. Robotics or its authorized reseller:
Two (2) Years
U.S. Robotics’s sole obligation under this express warranty shall be, at U.S. Robotics’s option and
expense, to repair the defective product or part, deliver to Customer an equivalent product or part to
replace the defective item, or if neither of the two foregoing options is reasonably available,
U.S. Robotics may, in its sole discretion, refund to Customer the purchase price paid for the defective
product. All products that are replaced will become the property of U.S. Robotics. Replacement
products may be new or reconditioned. U.S. Robotics warrants any replaced or repaired product or part
for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer.
SOFTWARE: U.S. Robotics warrants to Customer that each software program licensed from it will
perform in substantial conformance to its program specifications, for a period of ninety (90) days from
the date of purchase from U.S. Robotics or its authorized reseller. U.S. Robotics warrants the media
containing software against failure during the warranty period. No updates are provided. U.S.
Robotics’s sole obligation under this express warranty shall be, at U.S. Robotics’s option and expense,
to refund the purchase price paid by Customer for any defective software product, or to replace any
defective media with software which substantially conforms to applicable U.S. Robotics published
specifications. Customer assumes responsibility for the selection of the appropriate applications
program and associated reference materials. U.S. Robotics makes no warranty or representation that
its software products will meet Customer’s requirements or work in combination with any hardware or
applications software products provided by third parties, that the operation of the software products
will be uninterrupted or error free, or that all defects in the software products will be corrected. For any
third-party products listed in the U.S. Robotics software product documentation or specifications as
being compatible, U.S. Robotics will make reasonable efforts to provide compatibility, except where the
non-compatibility is caused by a “bug” or defect in the third party's product or from use of the software
product not in accordance with U.S. Robotics published specifications or user manual.
THIS U.S. ROBOTICS PRODUCT MAY INCLUDE OR BE BUNDLED WITH THIRD-PARTY SOFTWARE, THE USE
OF WHICH IS GOVERNED BY A SEPARATE END USER LICENSE AGREEMENT. THIS U.S. ROBOTICS
WARRANTY DOES NOT APPLY TO SUCH THIRD-PARTY SOFTWARE. FOR THE APPLICABLE WARRANTY,
PLEASE REFER TO THE END USER LICENSE AGREEMENT GOVERNING THE USE OF SUCH SOFTWARE.
OBTAINING WARRANTY SERVICE: Customer must contact a U.S. Robotics Corporate Service Center or
an Authorized U.S. Robotics Service Center within the applicable warranty period to obtain warranty
service authorization. Dated proof of purchase from U.S. Robotics or its authorized reseller may be
required. Products returned to U.S. Robotics Corporate Service Center must be pre-authorized by
U.S. Robotics with a Return Material Authorization (RMA) number or User Service Order (USO) number
marked on the outside of the package, and sent prepaid and packaged appropriately for safe shipment,
and it is recommended that they be insured or sent by a method that provides for tracking of the
package. Responsibility for loss or damage does not transfer to U.S. Robotics until the returned item is
received by U.S. Robotics. The repaired or replaced item will be shipped to Customer, at U.S. Robotics’s
expense, not later than thirty (30) days after U.S. Robotics receives the defective product.
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U.S. Robotics shall not be responsible for any software, firmware, information, or memory data of
Customer contained in, stored on, or integrated with any products returned to U.S. Robotics for repair,
whether under warranty or not.
WARRANTIES EXCLUSIVE: IF A U.S. ROBOTICS PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE,
CUSTOMER'S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR
REFUND OF THE PURCHASE PRICE PAID, AT U.S. ROBOTICS’S OPTION. TO THE FULL EXTENT ALLOWED
BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER
WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF
LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY,
CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY
DISCLAIMED. U.S. ROBOTICS NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME
FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, OR USE
OF ITS PRODUCTS.
U.S. ROBOTICS SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION
DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS
CAUSED BY CUSTOMER'S OR ANY THIRD PERSON'S MISUSE, NEGLECT, IMPROPER INSTALLATION OR
TESTING, UNAUTHORIZED ATTEMPTS TO OPEN, REPAIR, OR MODIFY THE PRODUCT, OR ANY OTHER
CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, POWER CUTS
OR OUTAGES, OTHER HAZARDS, OR ACTS OF GOD.
LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, U.S. ROBOTICS ALSO EXCLUDES FOR
ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING
NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY
KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA,
OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION,
MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF
U.S. ROBOTICS OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE
PAID, AT U.S. ROBOTICS’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE
AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.
DISCLAIMER: Some countries, states, or provinces do not allow the exclusion or limitation of implied
warranties or the limitation of incidental or consequential damages for certain products supplied to
consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may
be limited in their application to you. When the implied warranties are not allowed to be excluded in
their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives
you specific legal rights which may vary depending on local law.
GOVERNING LAW: This Limited Warranty shall be governed by the laws of the State of Illinois, U.S.A.
excluding its conflicts of laws principles and excluding the United Nations Convention on Contracts for
the International Sale of Goods.
U.S. Robotics Corporation
935 National Parkway
Schaumburg, Illinois, 60173
U.S.A
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