Directed Electronics VS102 Specifications

 Peripheral Interfacing Options
with Vocollect Voice
Appliances
Technical Note
Published: 1-Dec-2010
Version 4.0
Peripheral Interfacing Options with Vocollect Voice Appliances
1-Dec-2010
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Copyright
Copyright © 2010 Vocollect, Inc. All rights reserved.
Vocollect®, Talkman®, Vocollect Voice®, Vocollect VoiceLink®, Vocollect VoiceDirect®,
Vocollect VoiceConsole®, Voice-Directed Work®, and the Vocollect logo are registered
trademarks of Vocollect, Inc.
Vocollect VoiceClient™ is a trademark of Vocollect, Inc.
All other product names mentioned herein are trademarks or registered trademarks of their
respective owners.
Published by Vocollect, Inc.
703 Rodi Road
Pittsburgh, PA 15235-4558
1-412-829-8145
fax 1-412-829-0972
www.vocollect.com
Vocollect, Inc. has carefully checked the information in this document and believes it to be
accurate. However, Vocollect assumes no responsibility for any inaccuracies that this
document may contain. In no event will Vocollect be liable for direct, indirect, special,
exemplary, incidental, or consequential damages resulting from any defect or omission in
this document, even if advised of the possibility of such damages. Any alterations or
inconsistent replications of this document cannot be considered accurate and are void.
Vocollect may not be able to support issues related to altered documents that are not
approved by subject matter experts.
In the interest of product development, Vocollect reserves the right to make improvements to
the information in this document and the products that it describes at any time, without
notice or obligation.
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Table of Contents
Introduction .................................................................................................................................... 1 New With This Update...................................................................................................................1 Planned For Next Update ..............................................................................................................1 Peripheral Support ....................................................................................................................... 2 Scanner and Peripheral Options Available From Vocollect .............................................. 4 Other Cable Options Available From Vocollect ..................................................................... 5 Peripherals Tested by Vocollect ................................................................................................ 6 Testing Cycle...................................................................................................................................6 Current Peripheral List .................................................................................................................6 Peripheral Tests Performed ...........................................................................................................7 General Customer Guidelines for Peripheral Selection ...................................................... 8 Understanding Vocollect Device Connections ....................................................................... 9 Vocollect Device Ports ....................................................................................................................9 Vocollect Connector for Wired Scanners .......................................................................................9 Scanner Connections for Wired Scanners ...................................................................................10 Wired Interface Protocol ..............................................................................................................10 Data Encoding ..............................................................................................................................11 Wired Printer Options ..................................................................................................................11 Stationary Printers ...................................................................................................................11 Troubleshooting Stationary Printer ........................................................................................11 Wearable Wired Printers..........................................................................................................12 Troubleshooting Wearable Wired Printers .............................................................................12 Understanding Bluetooth .......................................................................................................... 13 Bluetooth Characteristics ............................................................................................................13 Bluetooth Range ...........................................................................................................................13 Bluetooth Device Roles.................................................................................................................13 Bluetooth Security ........................................................................................................................13 Bluetooth Scanner Considerations ..............................................................................................13 Peripheral Interfacing Options with Vocollect Voice Appliances
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Bluetooth Printer Considerations ...............................................................................................14 Bluetooth Options with Talkman Voice Appliances ........................................................... 15 Talkman T5 Series .......................................................................................................................15 Talkman T2 Series .......................................................................................................................15 Understanding Bluetooth Pairing With Scanners .............................................................. 17 Basic Bluetooth Roles and Concepts ...........................................................................................17 Configuring Talkman T5 Series Bluetooth Capabilities With VoiceConsole ...........................17 Connection initiated by the Talkman ......................................................................................17 Connection initiated by the Bluetooth Device ........................................................................18 Barcode Identifier Label For Pairing Scanners ......................................................................19 Troubleshooting Bluetooth Scanners ..........................................................................................19 Appendix: A Partial List of Talkman T2 and T5 Series Configurable Serial
Communication Parameters ..................................................................................................... 21 Appendix B – Peripherals Tested by Vocollect – Detailed Information ........................ 23 LXE 8652 Ring Scanner .............................................................................................................. 24 Testing Summary .........................................................................................................................24 Overview .......................................................................................................................................26 Scanner Setup ...............................................................................................................................27 Talkman initiating pairing to the scanner .................................................................................30 Scanner initiating pairing to the Talkman .................................................................................31 Troubleshooting ............................................................................................................................32 Motorola (LS3578-ER & LS3478-FZ) and LXE (8810 & 8820) ............................................. 33 Testing Summary .........................................................................................................................33 Overview .......................................................................................................................................35 Scanner Setup ...............................................................................................................................36 Talkman initiating pairing to the scanner .................................................................................37 Scanner initiating pairing to the Talkman .................................................................................38 Troubleshooting ............................................................................................................................40 Intermec SF-51 ............................................................................................................................. 41 Testing Summary .........................................................................................................................41 Overview .......................................................................................................................................43 Peripheral Interfacing Options with Vocollect Voice Appliances
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Scanner Setup ...............................................................................................................................44 Talkman initiating pairing to the scanner .................................................................................44 Troubleshooting ............................................................................................................................47 Vocollect Contact Information ................................................................................................. 48 Peripheral Interfacing Options with Vocollect Voice Appliances
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Peripheral Interfacing Options with Vocollect Voice Appliances
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Introduction
Talkman® wearable computers are designed to work with value-added peripherals that
complement voice systems. Vocollect understands that while voice technology enables
workers to be more productive and accurate. For example, some addition to voice can include
printing labels during selection, use of display for choosing from a long list of items, or
scanning for entering long strings of alphanumeric data. These provide options that can
enhance a voice-enabled solution.
This document describes:
 Support expectations with peripherals
 Summary of sold/supported and tested peripherals
 Sold/supported peripherals summary
 Tested peripherals details
 Technical/background information
 Overall wired and Bluetooth data communication concepts
This document will be updated to incorporate additional peripherals.
Vocollect’s current testing program for 3rd party peripherals publishes or updates results
several times a year. The most up-to-date version of this document can always be obtained
from your Vocollect representative. Authorized Vocollect Representatives may always obtain
up-to-date copies of materials from the Vocollect partner web site.
New With This Update
New peripherals tested with this update include:




LXE 8652 – Bluetooth™ ring scanner
Intermec SF-51 – Bluetooth flashlight scanner
LXE 8810 / Motorola LS3578-FZ – Bluetooth gun scanner, fuzzy logic
LXE 8820 / Motorola LS3578-ER – Bluetooth gun scanner, extended range
Planned For Next Update
Peripherals planned to be included in the next update planned for April 2011 includes:



Socket Series 7 Cordless Hand Scanner (CHS) – Bluetooth hand scanner with
A500/VoiceCatalyst 1.0
Baracoda ScanWear (BSWLA) weraable scanner with A500/VoiceCatalyst 1.0 and
T5/VoiceClient 3.7
A iPod touch® display, with A500/VoiceCatalyst 1.0
Note that the above list is subject to change.
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Peripheral Support
Vocollect provides support to authorized representatives and customers under terms of their
support agreements. Access to support for peripherals is governed by those support
programs. Peripherals are documented in several ways by Vocollect:

Supported – peripherals in this category can be found on the Vocollect price list and
go through a full QA cycle with each release of VoiceClient or VoiceCatalyst.
Vocollect may have a relationship with the peripheral provider, which can reduce
resolution time when unforeseen problems are encountered.

Tested – these peripherals have been tested at a point in time with specific
combination of peripheral firmware, Vocollect hardware, and a VoiceClient /
VoiceCatalyst versions. A report is published detailing how the devices were
configured and any restrictions or caveats are noted. The peripherals fall into three
classes:
o
Passes all – no issues were experienced in testing
o
Passes some, workarounds exist – device may have issues in some
applications or when configured in certain ways (i.e. initiator vs. acceptor)
o
Does not pass – device is not compatible with the Vocollect solution. The
peripheral will be handled in the same manner as if it had not been tested
For those peripherals that pass all or some, Vocollect can provide assistance
configuring the Talkman and the peripheral based on the details found in the test
report but cannot supply extensive information or support if problems are
encountered. The partner or the customer may need to work with peripheral vendor
or supplier directly to resolve any issues that are found.

Not Tested – Vocollect can provide general guidelines about the Talkman set-up but
the partner or customer will need to work with the peripheral vendor or supplier
directly for configuration details and / or to troubleshoot problems that arise.
The above can be summarized in the following table.
Type of support
Support
Supported
Tested
Not Tested
Assistance
configuring
Talkman
Assistance
configuring
peripheral
Fixes or work-around
for Vocollect
interoperability issues
with peripheral
Fixes or workaround for
peripheral
device issues
S
A
A
S
A
×
S
×*
×
S
×*
×
Legend:
S - Support can be provided for aspects that have been tested as well as other functionality
A - Assistance can be provided only for aspects that have been tested
× -Vocollect can only provide support regarding the Vocollect aspects of the interface
* -Known interoperability or peripheral device issues are documented in the test report
Assistance with
work-flow and
peripheral
interaction
Fully Supported
Tested
Not Tested
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Scanner and Peripheral Options
Available From Vocollect
Vocollect currently offers pistol grip, ring, glove, ring and industrial scanners to allow
scanned data input into the T5 Series (T5/T5m) or T2 Series (T2/T2x) devices. (See table
below.)
Customers who wish to use Vocollect as a single point of purchase for all equipment can
easily do so. Customers who wish to acquire the same devices from other sources and simply
use Vocollect cables to connect to the Vocollect device can do so with several Vocollect
scanning options. Regardless of the source of purchase of these devices, Vocollect can
provide support for any of the devices listed below.
Vocollect Part #
Description (Manufacturer)
®
Connection Type
Used On
Typical Use
BC-609-1
Glove Scanner (Metrologic IS4220 or IS4225)
Wired
T2 Series,
T5 Series
Back-of-hand scanner, hands-free scanning
BC-609-101
BC-610-1
Replacement glove for Metrologic IS422x
Freezer Scanner (Symbol LS3408-FZ2005)
Wired
T2 Series,
T5 Series
BC-610-2
Extended Range Scanner (Symbol LS3408ER2005)
Barcode Gun (Symbol LS4208)
Wired
T2 Series,
T5 Series
T2 Series,
T5 Series
Premium gun scanner used for freezing
environments or damaged, difficult-to-read
barcodes
Premium gun scanner used for long range
applications
Standard gun scanner used for typical
scanning applications
BC-610-3
BC-604-202
BC-610-101
BC-611-1
BC-611-101
BC-611-102
Belt holster for gun scanners
Cable for BC-610-x
T2 Series Bluetooth Scanning Kit (for Talkman
T2 Series)
Wired
Bluetooth
T2 Series Bluetooth Adapter and carrying pouch
Metrologic MS9535 Voyager BT scanner &
charger
T2 Series,
T5 Series
Hand-held scanner – complete kit for typical
scanning applications with Talkman T2
series terminals
T2 Series
Scanner-only component, order for T5 Series
terminals instead of complete BC-611-1 kit
(with adapter),
T5 Series
BC-611-103
BC-612-1
Carrying pouch for T2 Series Bluetooth Adapter
Barcode Scanner, Cordless Ring (Socket™ 9M)
Bluetooth
T2 Series
(with adapter),
n/a
BC-606-7
Zebra™ QL Series
Cable, Zebra QL series Printer, 36” (.9m)
Bluetooth or
Wired
Wired
T5 Series
T2 Series,
T5 Series
T2 Series,
T5 Series
Bluetooth ring scanner, requires VoiceClient
V3.7 or greater for use with Talkman T2
Series systems and Bluetooth adapter
These printers are not sold by Vocollect but
are fully supported
Cable to support Zebra QL series if wired
printer option is used
Notes:
BC-609-1 may be purchased directly from Metrologic/Honeywell using part number MK4220-301/VOC
Customers who have purchased an LS3408 or LS4208 scanners from other sources may use the BC-610-101 or BC-610102 cable to interface with the Talkman.
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Other Cable Options Available From
Vocollect
For users who wish to interface custom solutions to the T5 Series or T2 Series devices,
Vocollect offers a selection of cables that have the safety and features of the TCO connector
with a variety of device connection options. This permits users to select their own device and
interface it with the Talkman. While Vocollect can provide some general guidance, it is not
possible to provide in-depth technical support for products not offered and supported by
Vocollect.
Vocollect
Part Number
Description
Short “Y” cable - offers two connections, an RS232 DB9, and an unterminated connection that
BC-604-203
provides ground on the black wire and +5V on the red. Useful to connect a device which has a
DB9 connection and requires power
BC-606-1
Straight cable – 48” (1.2m) unterminated (see note)
Straight cable – 48” (1.2m) – terminated with RJ11 – pin 2 (Tx), 3 (Rx), 4 (Ground), pins
BC-606-2
numbered looking at male connector with connector lock on top, pin #1 is leftmost
BC-606-3
Coiled cable – 48” (1.2m) – unterminated (see note)
BC-606-6
Coiled cable – 79” (2m) (~48” (1.2m) uncoiled) - unterminated (see note)
Cable, Scanner (Symbol® Gun) (58” (1.5m) coiled) – terminated with RJ45 – pin 2 (5v), 3
BC-610-101
(Ground), 4 (Rx), pins numbered looking at male connector with connector lock on top, pin #1 is
leftmost
Note – unterminated cables use wires red (5V), blue (Rx), grey (Tx), black (ground). All other wires are not used.
Vocollect does not offer custom designed cables. If a custom cable is needed Partners or
customers should modify a standard cable for their unique needs.
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Peripherals Tested by Vocollect
Testing Cycle
Vocollect’s current testing program for 3rd party peripherals publishes or updates results
several times a year. Peripherals are selected from input received from customers as well as
market studies.
Customers and partners who are interested in having specific peripherals tested should
contact their Vocollect account manager who can contact the appropriate Product Manager to
determine if the peripheral can be entered as a candidate into the program.
Current Peripheral List
Vocollect has tested several peripheral options for use with Talkman wearable computers.
While these peripheral devices are not sold by Vocollect, they can be purchased from other
sources and have been tested with Talkman systems. These devices’ exact performance are
listed within this document to allow you the ability to determine whether the performance
meets your specific needs.
Model
(revision)
Manufacturer & Description
Type
Testing
Cycle
LS 8650
LXE ring scanner
Bluetooth
1-Dec-2010
SF-51
Intermec hand-held “flashlight” style
Bluetooth
1-Dec-2010
LXE 8810
LS-3578-FZ
LXE 8800 Fuzzy Logic (FZ) scanner
Motorola LS -3578-FX
Bluetooth
LXE 8810
LS-3578ER
LS-4278*
TINYOM*
LXE 8801 Extended Range scanner
Motorola LS-3578-ER
Motorola gun scanner
TXCOM back-of-hand scanner
Bluetooth
Bluetooth
Bluetooth
* = These items were tested prior this program (1-Dec-2010)
Result
Voice
Client
Version
Tested
On
Documented
In Appendix B
3.7
T5 Series
Yes
3.7
T5 Series
Yes
1-Dec-2010
Passes some,
workaround exist
Passes some,
workaround exist
Passes all
3.7
T5 Series
Yes
1-Dec-2010
Passes all
3.7
T5 Series
Yes
Passes all
Passes all
3.1
3.1
T5 Series
T5 Series
No
No
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Peripheral Tests Performed
The following tests are performed by Vocollect:
Peripheral (BT scanner) Test Scenarios:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Basic Pairing with Terminal as Initiator
Basic Pairing with Terminal as Acceptor
Sleep/On state change on device and affect on scanner (initiator and acceptor)
Operator state change on device and affect on scanner (initiator and acceptor)
Out of Wi-Fi Range
Out of Bluetooth Range
Change paired Scanner
Re-pair after power off
Scanner reconnects after placed in charger
Scanner reconnects after power up in a charger
200+ char barcode test
Code 39 and 128 Barcode test
Rapid scanning (4/sec and 40/10 sec)
Testing with other peripherals (SRX, BT printer etc)
VoiceConsole Test Scenarios:
•
•
•
•
•
Pairing through VoiceConsole
Clearing from VoiceConsole
Pairing with multiple BT devices (Printer, SRX etc)
New pairing clears old pairing
Pair two peripheral devices with same Talkman device
Failure test scenarios:
•
•
•
•
•
•
Battery pull of Talkman device when paired and running through scanning task
Pull Talkman device battery in the middle of pairing
Walk out of range of Wi-Fi and pull Talkman battery
Walk out of BT range of paired devices and check for scanning operation and its
communication with VoicClient on T5.
Walk out of range of Talkman device and power down peripheral device
Attempt to clear pairing from VoiceConsole when peripheral device is out of BT range
from Talkman device.
Stress Scenarios:
•
•
•
•
•
•
•
Pair Bluetooth scanner, printer, and SRX with Talkman device via VoiceConsole
Pair Bluetooth scanner, printer, SRX, then cradle Talkman device
Pair Bluetooth scanner, printer, SRX, then pull/replace battery on Talkman device
Pair Bluetooth scanner, printer, SRX, then power off/on Talkman device
Attempt to pair Talkman device with peripheral while Talkman is cradled
Attempt to pair peripheral with device while peripheral is being charged
Attempt to pair peripherals without/with required parameters
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General Customer Guidelines for
Peripheral Selection
Scanners, printers and other peripherals can be an appropriate complement to voice-centric
tasks. Vocollect offers a variety of off-the-shelf solutions that have been verified to work with
the T5 Series and T2 Series systems for scanning and many flexible options for printer
interfacing.
Vocollect strongly recommends that users always thoroughly evaluate scanner options or
printers in the actual work environment before purchasing devices.
When selecting scanners for use with the wearable computers, users should consider:
-
How well the device will stand up to the physical demands of the workplace.
-
If the device is ergonomically compatible with the working environment.
-
How well the device functions in environmental extremes that could be
encountered in the workplace.
-
Choosing wired scanners that communicate via RS-232 and character-based
protocols, which are the most widely used.
-
Whether the scanner can be configured to meet the specific transmission
requirements of the T5 Series and T2 Series devices (baud rate, parity, etc.).
-
Compatibility with any other scanners that may be used at the site. For
example, if two different types of scanners will be used at the same site, they
can easily be interchanged without reconfiguring the T5 Series and T2 Series
devices if both have the same RS-232 characteristics.
-
Verifying that the scanner can decode the barcode symbols used at the site.
-
Choosing Bluetooth peripherals that are Class 2, support the serial port
protocol, and are easily programmed for the application.
-
Choosing Bluetooth peripherals that do not require security when working
with the T2 Series may decrease implementation complexity and
management.
When selecting printers and printing options:
-
It is likely that a WLAN capable printer will provide the most flexible printing
options.
-
Verify that the warehouse management software or Vocollect VoiceLink will be set
up to drive any host-based printing from the T5 Series and T2 Series devices.
-
If commands are being sent to printers from the task using an ODR (Output Data
Record), it will be necessary to provide a table of printers and associated network
addresses or names in the task.
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Understanding Vocollect Device
Connections
The following section provides an overview of the device ports available on Vocollect voice
appliances.
Vocollect Device Ports
Vocollect systems can accommodate wired devices as well as wireless devices using
Bluetooth® Wireless Technology. Bluetooth is integral with the T5 Series and supports
scanning, printing, and wireless headset use simultaneously. Any combination of Bluetooth
and non-Bluetooth peripherals may be used on T5 Series terminals. Bluetooth support may
be added to existing T2 Series devices with an adapter connected to the scanning port that
permits a single Bluetooth connection for scanning.
Port Use on Vocollect Devices
Port Use
Color
T2 Series
Wired
T5 Series
Headset
Yellow
√
√
T2 Series
Scanning
Blue
√
Printing
Red
√
√
either wired scanning or printing
but not both simultaneously
√
with adapter
Bluetooth
T5 Series*
√ (SRX only)
√
√
* Use of a Bluetooth port on Vocollect T5 Series disables the corresponding physical port for that function.
Talkman® computers can interface not only with scanners (scanners) and printers, but also
any number of devices capable of supporting a serial port protocol, such as RFID readers,
label printers, and serial device controls. You Vocollect Representative can help you
understand which specific versions of Vocollect hardware and software products is best
suited for operations with other devices.
The Vocollect SRX Wireless Headset is the only Bluetooth headset which will work with
Talkman A500 and T5 series terminals. This headset supports the audio compression and
decompression necessary to delivery error free voice recognition. Commercial headsets are
not capable of this level of support.
Vocollect Connector for Wired Scanners
Vocollect systems are designed to accommodate interfaces at a specific connection point. The
Talkman® Breakaway Connector, or TCO, was carefully designed to meet several design
constraints:

Dirt and debris can collect in recessed surfaces. The TCO has a flat external
connection surface that prevents this problem. The connector end on the unit is
sealed to protect the unit from dirt and dust.
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
For safety, the connectors break away if a force strong enough to pull the wearer offbalance is exerted.

The connectors are keyed, so that only the correct TCO cable (i.e. headset, barcode or
printer) may be inserted in any given TCO connection point.

The connector is extremely rugged.
These features make the connectors suitable for the extremes of a production environment.
They also decrease the need for service of the unit because of connector issues or failures.
Scanner Connections for Wired Scanners
Scanners typically require two connections, one for data and one for
power. The data connection is typically a DB9. The only pins used
by the system are pins 2 (receive), 3 (transmit) and 5 (signal
ground). Power connections can be unique, and voltage ranges can
vary.
Male DB9 showing
pin numbering
Most scanners powered by 5V DC include a modular cable that can
be refitted to work with the system.
Vocollect offers a cable (BC-604-203) with the TCO on one end and two connections on the
other. One is a standard DB9 and the other offers an unterminated 5V DC connection. This
may easily be re-terminated and connected to a scanner.
Vocollect offers cables with the TCO and RJ-11 connectors as well as those without any RJ11 connectors. For those without RJ-11 connectors, customers can attach any RJ-11
connector they have wired to match their own scanner’s specific pin assignments. These
cables are discussed in the Other Cable Options section.
Wired Interface Protocol
The T5 Series and T2 Series terminals support an RS-232 interface. “RS” is an abbreviation
for “Recommended Standard” of the Electronic Industries Alliance (EIA). This standard
provides a way for character-oriented devices to exchange data. It determines some of the
basic electrical characteristics of the interface.
There are several parameters that are important to understand when configuring RS-232
devices. One important parameter is flow control, which is how devices tell each other to
start or stop transmitting data. The RS-232 device itself does not use flow control for barcode
reading because of the very small amount of data actually transmitted.
Other parameters important to transmission are configured in the device profile in
VoiceConsole (advanced settings of the task package, or task VCF file if using older Talkman
Management Software - TMS). These parameters are summarized at the end of this
document.
By default, many devices will transmit and receive data using ASCII encoding with 8 bits for
data, 9600 bps (bits per second), no parity bit, and one stop bit, terminating their input with
a carriage return/line feed.
Vocollect terminal configuration is extremely flexible. However, it is important to remember
that the RS-232 device parameters also can be modified for compatibility with the Vocollect
system. Most scanners come with configuration sheets or reference material that allow the
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scanner’s basic data format or transmission characteristics to be changed when the scanner
scans the material.
Frequently, customers will create a custom configuration sheet that can be quickly used to
tailor a scanner to their particular communication and protocol needs.
Data Encoding
The Wired Interface Protocol section discussed the basic transmission specifications for data.
It is important to note that the input/output system of the Talkman is structured to deal with
character-oriented data. This will typically be ASCII code.
This does not preclude the Talkman from dealing with more-complex character sets such as
Unicode. The system can accommodate Unicode Transmission Format (UTF) in either 8-bit
or 16-bit implementations.
The system was not designed to deal with input and output devices that cannot provide or
accept decoded data into an RS-232 stream that is character oriented.
Wired Printer Options
The Talkman wearable computer hardware and robust software is flexible enough to
accommodate a variety of printing needs. The combination of the Vocollect system and
wearable printer communicating over a WLAN can be an ideal enhancement to workflows
which require immediate printing.
Stationary Printers
As the name implies, these printers are at a fixed location and are typically shared among
many users. Vocollect software, working in conjunction with the Wireless Local Area
Network (WLAN), sometimes called Radio Frequency LAN (RFLAN), can make a request to
a server system and initiate printing. Vocollect VoiceLink® software may moderate the
printing or a Warehouse Management System (WMS) may be used to control this type of host
based printing.
Troubleshooting Stationary Printer
Stationary printers may not print for several reasons:

Supplies may be low – it’s important to have supplies of paper, labels, ribbons or
toner readily available;

Power or data communications – may be interrupted, procedures for checking power
or cabling should be posted if this is a possible issue with the printer

Server print queue – may be stalled or the server may be down, it will be necessary to
contact the party responsible for the printer (typically the Information Technology
Department) to resolve the issue
Because printing may be an integral part of a workflow servicing many workers it’s
important to have clearly posted troubleshooting/resolution procedure posted or a way to
contact someone who can rapidly assist in resolving the printing issue.
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Wearable Wired Printers
It may be more convenient or necessary for individual workers to be able to print from their
location for the purposes of affixing labels as part of their work operations.
Wearable wired printers, such as the QL series from Zebra™ Systems, can be an ideal choice
for this type of operation. These printers typically offer various interface modes including
RS-232, WLAN or Bluetooth. (Note that Bluetooth printing is not supported on the T2 Series
devices.)
WLAN via an Output Data Record (ODR) – A Vocollect task loaded on the T5 Series or T2
Series devices can send output to an ODR that is associated with a specific printer. A table
of printers and their associated TCP/IP (network) addresses or names can be built into the
task. The operator may simply voice select the desired printer at the beginning of a shift to
associate a particular mobile printer with their terminal for the duration of the shift.
WLAN via a server system – Similar to a stationary printer, the T5 Series or T2 Series
devices may be able to make a request to a central server system to initiate printing to a
specific mobile printer via voice selection. The ability to do this depends on the type of server
software being used in conjunction with the T5 Series or T2 Series devices and also may
require more system management support to tend to multiple output queues.
RS-232 interfaced printers – These printers are appropriate only for printing small amounts
of data. T5 Series and T2 Series devices do not support the hardware or software flow
control needed to moderate a large data transfer at high speed. Using these printers
requires that the operator be tethered to the printer with a cable.
Wireless Bluetooth printers are also available. These are discussed later in this document.
Troubleshooting Wearable Wired Printers
Issues with wired printers can be:

Battery wear – just like all mobile devices printer batteries are subject to wear. If a
mobile printer does not function, a good first step is to assure that its battery is in
charged.

Cord deterioration - repeated bending, pulling and stretching of the cord via normal
wear and tear can cause it to fail. If a wired wearable printer is not printing, testing
it with a cord that is known to be good may resolve the issue.

Paper or ribbon issues – it’s important to have supplies on-hand so that workers can
quickly have them replenished.
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Understanding Bluetooth
Bluetooth Characteristics
Bluetooth is a wireless communication protocol that permits a small personal area network
or pico-net (small network) to be created among devices. Because it eliminates tethering the
devices together with a cord it can be very valuable as a connection technology, saving
workers’ time untangling cords, decreasing maintenance costs associated with cord
replacement, and increasing overall workplace safety.
Bluetooth for scanning and printing on T5 Series or T2 Series devices uses the serial port
protocol. Talkman T5 series uses a compressed data protocol to provide quality speech
recognition and requires the use of an SRX headset. (Off-the-shelf headsets will not function
with Talkman T5 series systems.)
Bluetooth devices identify themselves by a unique 12 hexadecimal digit address, typically
specified in pairs of numbers separated by a colon (i.e. 08:00:2B:CF:3D:13). In order to
initiate a connection to a device this Media Access Control (MAC) address must be specified.
Bluetooth Range
Bluetooth is implemented in two ranges or classes, Class 1 (approximately 100meters or 300
feet) and Class 2 (approximately 10 meters or 30 feet). Because Bluetooth operates within
the same frequency band, it can interfere with 802.11 wireless network traffic. Vocollect
strongly recommends exclusive use of Class 2 Bluetooth devices whenever possible.
Important Note: Vocollect strongly cautions against the use of of Class 1 Bluetooth
devices because of their potential to interfere with wireless network traffic over a
very long range.
Bluetooth Device Roles
Bluetooth devices can function either as an acceptor of an incoming connection from a
corresponding initiator or as an initiator of an outgoing connection to a corresponding
acceptor.
Bluetooth Security
Bluetooth devices support a security ID which typically may be enabled or disabled as an
option. This is mostly useful for devices that deployed in a general population. Because of
the limited range of Bluetooth Class 2 devices, and the restriction of its use with a specific
Vocollect computer application, it is unlikely that using or implementing this feature would
provide value in typical environments using T5 Series or T2 Series devices.
Bluetooth Scanner Considerations
Vocollect recommends selecting Bluetooth scanners that are:

Class 2 devices, to limit any potential wireless network interference.

Support the Bluetooth Serial Port Protocol (SPP) for data transmission.

Do not require security options.
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
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May be programmed easily via barcodes. Workers scan the barcodes in order to set
up scanners or reconfigure them to re-pair with different devices. This is much easier
than finding a supervisor when it is needed to edit a static configuration in
VoiceConsole.
In applications using several scanners, Vocollect recommends associating (pairing) the
reader with its base unit during idle periods, or turning it off. Typically, pairing with the
charging base is done by scanning the bar-code at the reader’s charging base or a code break
(unpair) the connection. Unconnected Bluetooth devices that are still logically paired will
often ‘page’ to try to re-pair. This can create significant increases in Bluetooth activity and
possibly impact wireless network performance. Assuring unused active devices are always
paired reduces this possibility.
Bluetooth Printer Considerations
Bluetooth printers typically will function as acceptors. Unlike scanners which allow input
via barcodes, printer set-up is frequently done with special management software with only
limited controls available to the worker.
When planning to implement Bluetooth printers, consider permanently associating or
pairing each printer with a specific T5 Series device to avoid the need for management
intervention to reassign printer pairing with devices.
As with scanners, T5 Series devices support the Bluetooth Serial Port Protocol (SPP) as a
means of communicating with the printer.
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Bluetooth Options with Talkman
Voice Appliances
Talkman T5 Series
Vocollect VoiceConsole® software is used to enable or disable the integral Bluetooth
functionality on T5 Series devices. Options may be changed in VoiceConsole or in the
Talkman device profile. Whenever possible Vocollect recommends using options placed in
the device profile.
The general checklist for enabling and using Bluetooth for the T5 Series devices for scanning
and printing includes:
VoiceConsole Setting
Ensure the Enable Bluetooth box is checked
Enable the specific port function (scanning or
printing)
Set the specific port as an acceptor or initiator
Set the security PIN if needed
For initiator mode, specify the MAC address of the
Bluetooth device to be used
Device Profile Setting
Bluetooth_IsEnabled =logical*
BarcodeBt_IsInitiator=logical*
(for scanner)
PrinterBt_IsInitiator=logical*
(for printer)
BarcodeBt_SecurityPIN=string*
(for scanner)
PrinterBt__SecurityPIN = string*
(for printer)
BarcodeBt_Address=MAC*
(for scanner)
PrinterBt__Address = MAC *
(for printer)
* Logical = true or false
String = character string
MAC = Bluetooth MAC address, no separator characters (i.e. 08002B1C3DA5)
Ensure that the scanning (BarcodePort) or printing port (Printer Port) is specified as
“BT_SCAN” or “BT_PRINT” as appropriate in the .VCF file settings
Alternatively, Bluetooth can be enabled by adding configurable parameters to the advanced
settings of the device profile. It is not recommended that the parameters be placed in the
task package.
It is important to remember that the use of a Bluetooth function (scanning, printing or
headset) disables the physical port on the T5 Series device for that use.
Talkman T2 Series
The T2 Series of devices support the Bluetooth Serial Port Adapter, which fits on the
scanning port and functions as a Bluetooth acceptor with no security options. Its presence is
transparent to the T2 Series, meaning that no changes are required to a task or associated
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files to switch from a wired scanner to a Bluetooth device when using this adapter provided
that the scanner can be set-up with the same characteristics (speed, data format, termination
characteristics) as the wired scanner that it is replacing.
The MAC address of the serial adapter is clearly printed on the adapter label. To connect to
this port, a scanner must support the serial port protocol and be capable of initiating a
connection to a specific Bluetooth address.
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Understanding Bluetooth Pairing
With Scanners
Basic Bluetooth Roles and Concepts
Pairing: Two Bluetooth devices are paired with each other by configuring each device’s mode.
These modes are:
Acceptor – the device configured as an acceptor will accept a connection from the
other device. It will not attempt to actively connect to any other device. It may
require some security information from the initiator device before accepting the
connection.
Initiator – the device will actively search for (page) and connect to the other device
(which must be discoverable and configured as an acceptor). If security settings have
been configured on the initiator device, it may need to present these settings to the
acceptor to complete the connection.
MAC address: Bluetooth devices such as scanners are identified by a unique 12 hexadecimal
(base 16) address (i.e. composed of the numbers 0-9 and letters A-F, typically expressed in
pairs separated by “-“ or “:” such as 08-00-2B-1F-3D-47 or 00:00:2F:E0:BC:7C). This address
is sometimes called the “Bluetooth MAC address” (Media Access Control).
Talkman T5 Series terminals have this address as a barcode on the rear of the terminal on
the label printed with “BT” for “Bluetooth”. Similarly most scanners will also have their
Bluetooth address printed and/or expressed in bar code on the device.
Configuring Talkman T5 Series Bluetooth
Capabilities With VoiceConsole
Talkman T5 Series is configured with the management software, VoiceConsole, to enable
Bluetooth on the Talkman terminal. Pairing of the Talkman with a Bluetooth device can be
done in either of two ways: (1) the connection is initiated by the Talkman; or (2) the
connection is initiated by the Bluetooth device.
Connection initiated by the Talkman
This is useful when it is desired that a specific Talkman and device are consistently used
together to make troubleshooting easier. It is important that Talkman terminals and their
associated devices must be labeled so that the correct pairs are consistently used.
However, it also may restrict use to ways that are not convenient. One disadvantage of this
set-up is that if there is a problem with a particular scanner, then it must be swapped out
using VoiceConsole.
To enable Talkman to initiate a connection with a device, using VoiceConsole:
1. Set the parameter “Bluetooth_IsEnabled” to “TRUE” in the advanced settings of the
device profile.
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2. Assure that the BarcodePort parameter is set to BT_SCAN if the device is a scanner
or the PrinterPort parameter is set to BT_PRINT if the device is a printer in the
advanced settings of the task package
3. Access the individual Talkman device properties, enable Bluetooth and set the
Talkman to initiate a connection with the device
4. Have the specific Bluetooth address of the Bluetooth device entered in the Talkman
Bluetooth setup
5. The correct security code (if security on the device is enabled) should also be entered
Note: VoiceConsole also has the ability to import a list of connected devices and set up those
connections. This “bulk pair” option may be useful in some situations.
Connection initiated by the Bluetooth Device
It is usually more advantageous to allow a device to actively pair with the Talkman as
opposed to having Talkman initiate the pairing. This permits any Talkman to be used with
any device. Typically this can be easily done with most scanners, however printers may not
have the capability to outbound pair.
To enable Talkman to listen for a connection from a device, using VoiceConsole:
1. Set the parameters “Bluetooth_IsEnabled” and “Bluetooth_IsDiscoverable” to
“TRUE” in the advanced settings of the device profile.
2. Assure that the BarcodePort parameter is set to BT_SCAN if the device is a scanner
or the PrinterPort parameter is set to BT_PRINT if the device is a printer in the
advanced settings of the task package
3. If using a scanner, print the appropriate barcode, or sequence of barcodes, to program
the scanner to associate with the particular Talkman to which it is to be paired and
scan the barcode(s) with the scanner. If using another device other than a scanner,
check its documentation and follow the recommended sequence to pair the device.
The two devices should then pair
Hint: If the scanner can be paired with a single barcode, that sequence can be
printed and placed on the Talkman as a label. Workers who need to “pair” the
scanner can then simply pickup the Talkman and scan this code with the scanner to
pair it to the Talkman.
Note: If a scanner is used in “initiator” mode, it is good practice to unpair it when it
is no longer being used. This is because when an initiator device becomes unpaired,
such as when Talkman is turned off, the initiator will try to re-pair by “paging” or
sending many repeated bursts of Bluetooth radio traffic through the air. This does
have some potential to disrupt other signals, including Wi-Fi. Either pairing the
scanner with its base station or the scanner to an “acceptor” mode will stop this
behavior and decrease the potential for other interference with the wireless network.
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Barcode Identifier Label For Pairing Scanners
The barcode created to pair the scanner with the Talkman is typically composed of a control
sequence that is typically unique to each type/brand of scanner. Some scanners have a single
control sequence followed by the MAC address of the destination that can be represented as
one bar code. Other scanners may require separate scans of a control sequence and
destination MAC address. In all cases, however, it will be necessary to know the destination
MAC address of the Talkman in order to create a barcode that can be printed and read for
pairing to that Talkman. (While the MAC address is both printed and represented on a
barcode on Talkman T5 Series terminals, scanning that MAC address will not initiate
pairing because it does not contain any control sequence. )
In order to have the scanner initiate a connection with the Talkman it is essential to use the
correct barcode. This typically will require software that is capable of creating barcodes.
There are several commercial software packages as well as free packages on the internet that
can be used to do this.
Note: Many scanners use a code referred to as “FNC3” to initiate a programming
sequence. FNC3 can be entered using the numeric keypad (not regular keys) while
holding down the ALT key and entering 0179. The numeric keypad must be used to
enter this combination, it will not work using the regular number keys
While Talkman T5 Series terminals have barcodes that specify their Bluetooth address,
scanning that address will not pair it with a scanner. A correctly generated barcode specific
to the scanner being used must be scanned. These barcodes will typically vary and be
different for different scanners. It is important to read and understand the unique set-ups
that each scanner may require to successfully pair it with Talkman T5 Series terminals as
well as understand any scanner specific behaviors that may also need to be changed to meet
operational needs (such as power-off timeouts, disconnection timeouts, etc.)
Troubleshooting Bluetooth Scanners
With any relatively open communication system like Bluetooth there are often parameters
available that must be set correctly in order to successfully interface. Some common issues
are:
Prefix or suffix characters – It is important that the scanner be set up to send any
prefix or suffix characters that the Talkman task is expecting. Some tasks require a
prefix character to identify the barcode symbology in use so that it can properly be
parsed. VoiceClient will require that the barcode be terminated with a carriagereturn/line-feed combination. Data will not be successfully transmitted if these
settings do not match. A symptom of this behavior is the scanner appearing to
successfully pair and scan, but the Talkman not acknowledging the data
transmission.
Power management –Some scanners will power down to conserve their battery
power. Often this includes powering down their Bluetooth radio which will break the
pairing with the Talkman. The time that it takes to power up and reestablish the
link may interfere with work. It may be necessary to change power management
options from default behavior to assure that there is no delay in scanning caused by
any disconnect/reconnect. Some scanners may also disassociate any pairing by
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default after a power-down meaning that the scanner needs to be manually re-paired
on power up. Usually these options are able to be changed by an initial configuration
of the scanner.
Connection maintenance – Similar to power management, some scanners will
have parameters associated with the length of time that they will maintain a
Bluetooth radio connection. Parameters that cause the scanner to disconnect after a
fixed period should probably be changed to assure that the scanner stays
permanently connected.
Unpairing with Talkman when finished – If a scanner is paired to a Talkman
when work is completed that persistent connection could interfere with another user
trying to utilize that Talkman and a different scanner. Vocollect strongly
recommends that after use the scanner be unpaired with the Talkman and re-paired
with its base station or, in the case of no base station, set to be a passive acceptor.
This assures that no random pairing will interfere with new pairings and that
unpaired scanners will not “page” and clutter the RF.
Because of the large selection of Bluetooth scanners that each have their own value added
features it is often necessary to assess which of these features are not appropriate for a
warehouse environment in order to set up the scanner to optimally work with Talkman.
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Appendix: A Partial List of Talkman
T2 and T5 Series Configurable Serial
Communication Parameters
The full list may be found in the VoiceConsole on-line help under the topic “Advanced
Settings” in the “General Functionality” section of the help file.
RS232 Characteristic
(Parameter used in the advanced
settings of the task package or the
task configuration (.VCF) file)
Definition
Options
A character oriented device takes a group of bits, one after
the other, and interprets them according to a standard. The
standard typically used is ASCII (American Standard Code
for Information Interchange). Typically ASCII requires a
minimum of 7 or 8 bits to represent characters.
5, 6, 7 or 8
Devices can also transmit data at varying speeds or bits-persecond (bps). This is sometimes referred to as “baud” after a
French engineer, Jean-Maurice-Emile Baudot, who devised
a system to measure the speed of telegraph transmissions.
Allowing for a bit or two of overhead, the number of
characters transmitted per second is roughly equivalent to
the bits-per-second divided by 10. A transmission of 9,600
bps is approximately 960 characters per second.
50, 75, 110, 150, 200,
300, 600, 1200, 1800,
2400, 3600, 4800,
7200, 9600, 19200,
31250, 38400
To prevent errors in transmission, parity may be used in
communication. When used, the parity adds one bit to the
data being transmitted and requires that the bit be set as
follows:
None – no parity bit is used
Odd – the sum of all bits plus the parity bit will be odd
Even – the sum of all bits plus the parity bit will be even
Mark – the parity bit will always be 1
Space – the parity bit will always be zero
1 (none)
2 (odd)
3 (even)
4 (mark)
5 (space)
A bit that is always set, used to indicate end of a sequence.
1 or 2
Used to indicate end of input or line. Typically this is the
sequence of codes for carriage return (move to beginning of
line) and line feed (new line). The hexadecimal values for
these are 0x0D and 0x0A respectively.
Any ASCII code
expressed as “0xYY”
where YY is the
hexadecimal value of
the code
Power
(BarcodeKeepPowerOn)
VoiceClient 3.0 or earlier only
To conserve power, the computer provides power to the
barcode port only when explicitly needed. Some barcode
devices may react slowly on power-up, or may require that
power be kept on for the duration of the work assignment.
This parameter overrides the default power saving behavior
and supplies power to the port.
0 = no (default)
1 = yes
Power
(BarcodePowerOnTaskNode)
VoiceClient 3.1 or later
To conserve power, the computer provides power to the
barcode port only when explicitly needed. Some barcode
devices may react slowly on power-up, or may require that
power be kept on for the duration of the work assignment.
This parameter overrides the default power saving behavior
and supplies power to the port.
0 = enable power when
terminal is on
1 = enable power only
when scan requested
(default)
Character length
(xxxWordLength)
Speed
(xxxBaud)
Parity
(xxxParity)
Stop Bits
(xxxStopBits)
(xxxTermChar1)
(xxxTermChar2)
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xxx= Barcode, Print, or Train for Barcode (blue port), Printer (red port) or Training device (red port)
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Appendix B – Peripherals Tested by
Vocollect – Detailed Information
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LXE 8652 Ring Scanner
Testing Summary
Product Tested: LXE 8652
LXE Part Number: 8652100RINGSCR
Peripheral firmware version: V1.2.0
LXE 8651
(scanner)
LXE 8652
(imager)
Peripheral Type: Bluetooth Ring scanner (imager version tested)
LXE is a registered trademark of LXE Inc. All non-Vocollect product names mentioned herein are
trademarks or registered trademarks of their respective owners. Non-Vocollect device specifications
mentioned in this document are subject to change without notice.
Comments: The 8651 and 8652 are virtually identical in appearance; however the 8652 (imager)
has an additional window above the larger scanning window (noted by red arrow). The imager is
capable of decoding 2D barcodes. The larger black unit contains the Bluetooth™ radio and battery.
This unit is the same for either model. Battery charger is sold separately and should be ordered in
addition to scanner. An 8-bay battery charger is available. Battery must be removed for charging.
Test Cycle: 1-Dec-2010
Vocollect software products used: VoiceClient V3.6.1
Vocollect hardware products used: Talkman T5 Series (T5/T5m)
Test Status: Passes some, workarounds exist
Tests Performed:
Peripheral (BT scanner) Test Scenarios:
•
•
•
•
•
•
•
•
•
Basic Pairing with Terminal as Initiator
Basic Pairing with Terminal as Acceptor
Sleep/On state change on device and affect on scanner (initiator and acceptor)
Operator state change on device and affect on scanner (initiator and acceptor)
Out of Wi-Fi Range
Out of Bluetooth Range
Change paired Scanner
Re-pair after power off
Scanner reconnects after placed in charger
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•
•
•
•
•
•
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Scanner reconnects after power up in a charger
200+ char barcode test
Code 39 and 128 Barcode test
Rapid scanning (4/sec and 40/10 sec)
Testing with other peripherals (SRX, BT printer etc)
2D Barcode
Voice Console Test Scenarios:
•
•
•
•
•
Pairing through Voice Console
Clearing from Voice Console
Pairing with multiple BT devices (Printer, SRX etc)
New pairing clears old pairing
Pair two Peripheral devices with same Talkman device
Failure test scenarios:
•
•
•
•
•
•
Battery pull of Talkman device when paired and running through scanning task
Pull Talkman device battery in the middle of pairing
Walk out of range of Wi-Fi and pull Talkman battery
Walk out of BT range of paired devices and check for scanning operation and its
communication with Voiceclient on T5.
Walk out of range of Talkman device and power down Peripheral (scanner ) device
Attempt to clear pairing from Console when Peripheral device is out of BT range from
Talkman device.
Stress Scenarios:
•
•
•
•
•
•
•
Pair Bluetooth scanner, printer, and SRX with Talkman device via Console
Pair Bluetooth scanner, printer, SRX, then cradle Talkman device
Pair Bluetooth scanner, printer, SRX, then pull/replace battery on Talkman device
Pair Bluetooth scanner, printer, SRX, then power off/on Talkman device
Attempt to pair Talkman device with Scanner while device is cradled
Attempt to pair Scanner with device while scanner is being charged
Attempt to pair peripherals without/with required parameters
Notes:
The scanner has a very low level of ‘self illumination’ and may have difficulty in poorly lit
environments.
If the scanner is the initiator to the Talkman becomes unpaired for any reason it requires a “button
press” on the scanner to wake it up and cause it to re-pair with the Talkman. (Described in
Overview)
The scanner did not generate any excessive “pages”, i.e. clutter RF, when it was master.
Rapid scanning seemed to be slow, possibly discarding scans.
Peripheral operation - LXE 8652 Ring Scanner & Talkman T5 Series
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Overview
The LXE 8652 ring scanner may be successfully used with all Talkman T5 Series (T5, T5m)
terminals. It provides a convenient hands-free way to capture bar codes including 2D codes.
Vocollect can provide initial set-up support for this scanner and answer general questions about
scanning and working with Talkman. Detailed questions about scanner operation, configuration and
options can be answered by the scanner vendor or agent from which the scanner was purchased.
During scanner operator it is possible for a number of reasons for the scanner to disconnect from the
Talkman. Some examples of this include:



The operator takes the scanner out of radio range of the Talkman
The Talkman is powered off
Excess radio frequency activity momentarily disrupts the communication link
When the scanner is setup so that Talkman initiates connection, Talkman will typically
automatically recover the connection with no intervention. If the scanner initiates the connection, it
typically will require one button press to activate and recover followed by a second press to actually
perform a useful scan.
It is strongly recommended to fully initialize the scanner to a known condition by the procedure in
section 1.1 before attempting to use the scanner. Note that the scanner only acknowledges the first
“reset” barcode with an audible tone. Subsequence barcodes on this page are silently acknowledged
as successful when the scan beam extinguishes. (The scanner should be approximately 1’ (foot) from
the page with the centered red cross almost filling the barcode to be scanned for the scans to be
successful on the set-up page.)
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Scanner Setup
Scan barcodes, left to right going down the page. This staggering helps prevent misreading codes.
Restore factory defaults
Set reconnect timeout to off
Configure scan suffix 1 as carriage return (hex 0D)
Set scan suffix 1
1
0
1
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3
Configure scan suffix 2 as line feed (hex 0A)
Set scan suffix 2
1
0
1
0
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Send data then scan suffix 1 followed by scan suffix 2
Disable suspend timer
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Talkman initiating pairing to the scanner
This method of pairing is useful it a single Talkman is always to be associated with one scanner. It
requires VoiceConsole access to set up the pairing.
Scanning the following barcode assures that the scanner is set up as a slave (ready to accept a
connection) even if it was previously paired. The scanner may not accept a connection if this barcode
is not scanned.
Using VoiceConsole, locate the specific terminal to be paired with the scanner.
View the detailed properties of the Talkman T5 series terminal and assure that Bluetooth is
enabled; if it is not, click on “Edit this device” and set “Bluetooth Enabled” to “enabled”
1. Select the “Pair this device with a peripheral” option
2. For “Pairing Type” select “Bluetooth Scanner”
3. For “Connection Mode” select “Device initiates connection with peripheral”
4. In the “Bluetooth Address” enter the Bluetooth™ MAC address of the scanner. This 12
character ID is found on the side of the battery unit of the scanner labeled “MAC ID:”
5. Click “Pair with peripheral” to initiate pairing
Note that many of the above settings may be done via creating a specific device profile in
VoiceConsole. This is the recommended approach for production use.
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Scanner initiating pairing to the Talkman
This method of pairing is useful it a scanner is to be picked up needs to be paired with a Talkman.
Each Talkman should be labeled with a code 128 barcode that contains the FNC3 code followed by a
capital “B” and unique Bluetooth MAC address of the Talkman.
FNC3 may be generated on a PC with a full keyboard and numeric pad. To generate it, hold the
ALT key down and press the four number numeric key sequence “0 1 7 9” on the numeric keypad. A
small ³ typically will appear to indicate its presence. Some barcode software packages have special
insertion keystrokes for FNC3.
The Bluetooth MAC address of the Talkman may be found on the rear of the Talkman near the belt
clip beginning with “BT:”.) The
It may be convenient to place this label on the rear of the Talkman on the opposite side of the
Bluetooth label where it will be protected from wear.
Using VoiceConsole, locate the specific terminal to be paired with the scanner.
View the detailed properties of the Talkman T5 series terminal and assure that Bluetooth is
enabled; if it is not, click on “Edit this device” and set “Bluetooth Enabled” to “enabled”
1. Select the “Pair this device with a peripheral” option
2. For “Pairing Type” select “Bluetooth Scanner”
3. For “Connection Mode” select “Device listens for peripheral connection”
4. Click “Pair with peripheral” to initiate pairing
5. Scan the barcode that was created and placed on the terminal in the initial step
The scanner should now pair with the Talkman.
Note that many of the above settings may be done via creating a specific device profile in
VoiceConsole. This is the recommended approach for production use.
Important – When finished using the Talkman and scanner for the day it is advisable to unpair the
Talkman from the scanner by setting the scanner to slave mode. This may be done by scanning the
following barcode.
Performing this last step makes the scanner quiescent and assures that the scanner does not
generate spurious Bluetooth RF that could potentially interfere with other radio transmissions
including 802.11/RF network traffic. This is unlikely a concern with a small number of scanners,
however the more units which are in service increases the potential for interference.
Scanning the <FNC3><B><Bluetooth MAC> code will cause the scanner to actively pair again,
resetting it from slave to master mode.
Peripheral operation - LXE 8652 Ring Scanner & Talkman T5 Series
Rev 1.0/jjd
Page 31
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1-Dec-2010
Page 32
Version 4.0
Troubleshooting
If the terminal does not pair or appear to work:
Be sure that the scanner is on, Talkman is on, the scanner battery and Talkman battery are both
charged and that the Talkman task in use is one that is set up for scanning
Using VoiceConsole verify that the task is set up to use the port “BT_SCAN” for its scanning
connection in the advanced settings of the task package
Examine the terminal in VoiceConsole. If the “Peripherals Paired With” status indicates “searching”
check and verify that the correct Bluetooth address was entered. It may be corrected by following
the initial procedure to set up the connection.
If the scanner beeps several times after a scan, it is not connected. Verify the connection with the
Talkman.
If the scanner appears to scan and beeps once (indicating successful scan) but Talkman does not
appear to accept input, assure that the task termination characters are the default (CR/LF). If not
the scanner or task may need to be reprogrammed to match.
If a scan was attempted while the Talkman was asleep, it may be possible that Talkman will ignore
all subsequent scans. Toggling Talkman on/off with the yellow button will typically correct this out
of sequence condition. (This is a known issue which has been reported.)
If the scanner has disconnected for any reason, the first scan attempted may be discarded while the
scanner re-pairs. Repeating the scanning attempt will typically be successful. (i.e. the scanner will
automatically recover but requires that one initial scan to re-establish pairing)
Peripheral operation - LXE 8652 Ring Scanner & Talkman T5 Series
Rev 1.0/jjd
Page 32
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1-Dec-2010
Page 33
Version 4.0
Motorola (LS3578-ER & LS3478-FZ)
and LXE (8810 & 8820)
Testing Summary
Product Tested: LXE 8810 / Motorola LS-3578-FZ
LXE 8820 / Motorola LS3578-ER
LXE Part Number: 8810A326SCNRBTFZ
8820A327SCNRBTER
Motorola Order Number: LS3578-FZ
LS3578-ER
LXE 88xx &
Motorola LS-3578-xx
Peripheral firmware version: not available
Peripheral Type: Bluetooth gun scanner (fuzzy logic version and extended range versions tested)
LXE is a registered trademark of LXE Inc. Motorola is a registered trademark of Motorola, Inc. All
non-Vocollect product names mentioned herein are trademarks or registered trademarks of their
respective owners. Non-Vocollect device specifications mentioned in this document are subject to
change without notice.
Comments: This scanner is a gun-type of scanner which is offered in a fuzzy logic model (for
decoding difficult or damaged bar codes) and an extended range model (for scanning large barcodes
from a distance). It does not appear to display any Bluetooth behavior which interferes with other
devices, however it is important to set up all Bluetooth parameters to assure that the scanner
remains paired as desired for use with Talkman. The specific model of scanner can be identified by
looking at the top underside area of the scanner which will identify it as either an LS3578-FZ or
LS3578-ER regardless of the top logo. Charging bases for the scanners appear to be fully
interchangeable – i.e. one charging base will charge any of these four models.
Test Cycle: 1-Dec-2010
Vocollect software products used: VoiceClient V3.6.1
Vocollect hardware products used: Talkman T5 Series (T5/T5m)
Test Status: Passes all
Tests Performed:
Peripheral (BT scanner) Test Scenarios:
•
•
•
•
Basic Pairing with Terminal as Initiator
Basic Pairing with Terminal as Acceptor
Sleep/On state change on device and affect on scanner (initiator and acceptor)
Operator state change on device and affect on scanner (initiator and acceptor)
Peripheral Interfacing Options with Vocollect Voice Appliances
1-Dec-2010
•
•
•
•
•
•
•
•
•
•
Page 34
Version 4.0
Out of Wi-Fi Range
Out of Bluetooth Range
Change paired Scanner
Re-pair after power off
Scanner reconnects after placed in charger
Scanner reconnects after power up in a charger
200+ char barcode test
Code 39 and 128 Barcode test
Rapid scanning (4/sec and 40/10 sec)
Testing with other peripherals (SRX, BT printer etc)
Voice Console Test Scenarios:
•
•
•
•
•
Pairing through Voice Console
Clearing from Voice Console
Pairing with multiple BT devices (Printer, SRX etc)
New pairing clears old pairing
Pair two Peripheral devices with same Talkman device
Failure test scenarios:
•
•
•
•
•
•
Battery pull of Talkman device when paired and running through scanning task
Pull Talkman device battery in the middle of pairing
Walk out of range of Wi-Fi and pull Talkman battery
Walk out of BT range of paired devices and check for scanning operation and its
communication with Voiceclient on T5.
Walk out of range of Talkman device and power down Peripheral (scanner ) device
Attempt to clear pairing from Console when Peripheral device is out of BT range from
Talkman device.
Stress Scenarios:
•
•
•
•
•
•
•
Pair Bluetooth scanner, printer, and SRX with Talkman device via Console
Pair Bluetooth scanner, printer, SRX, then cradle Talkman device
Pair Bluetooth scanner, printer, SRX, then pull/replace battery on Talkman device
Pair Bluetooth scanner, printer, SRX, then power off/on Talkman device
Attempt to pair Talkman device with Scanner while device is cradled
Attempt to pair Scanner with device while scanner is being charged
Attempt to pair peripherals without/with required parameters
Notes:
None.
Peripheral operation - LXE 88810 / LXE 8820
Motorola LS-3578-FX / LS-3578-ER Gun Scanners & Talkman T5 Series
Rev 1.0/jjd
Page 34
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1-Dec-2010
Page 35
Version 4.0
Overview
These scanners gun-based Bluetooth form factors. They are:
Motorola
Model
LS-3578-FZ
LS-3578-ER
LXE
Model
8810
8820
Description
Fuzzy logic scanner, able to read damaged or poorly formed barcodes
Extended range scanner
Vocollect can provide initial set-up support for this scanner and answer general questions about
scanning and working with Talkman. Detailed questions about scanner operation, configuration and
options can be answered by the scanner vendor or agent from which the scanner was purchased.
During scanner operator it is possible for a number of reasons for the scanner to disconnect from the
Talkman. Some examples of this include:



The operator takes the scanner out of radio range of the Talkman
The Talkman is powered off
Excess radio frequency activity momentarily disrupts the communication link
When the scanner is setup so that Talkman initiates connection, Talkman will typically
automatically recover the connection with no intervention. If the scanner initiates the connection, it
typically will require one button press to activate and recover followed by a second press to actually
perform a useful scan.
It is strongly recommended to fully initialize the scanner to a known condition by the procedure in
section 1.1 before attempting to use the scanner.
Peripheral operation - LXE 88810 / LXE 8820
Motorola LS-3578-FX / LS-3578-ER Gun Scanners & Talkman T5 Series
Rev 1.0/jjd
Page 35
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1-Dec-2010
Page 36
Version 4.0
Scanner Setup
Scan barcodes, left to right going down the page. This staggering helps prevent misreading codes.
Restore factory defaults
Set serial port profile to be master
Set scan options
Send barcode data as is
Send data with suffix (default is CR/LF)
Done with scan options (enter)
Peripheral operation - LXE 88810 / LXE 8820
Motorola LS-3578-FX / LS-3578-ER Gun Scanners & Talkman T5 Series
Rev 1.0/jjd
Page 36
Peripheral Interfacing Options with Vocollect Voice Appliances
1-Dec-2010
Page 37
Version 4.0
Attempt to automatically reconnect indefinitely
Set connection maintenance interval to forever
Talkman initiating pairing to the scanner
This method of pairing is useful it a single Talkman is always to be associated with one scanner. It
requires VoiceConsole access to set up the pairing.
Scanning the following barcode assures that the scanner is set up as a slave (ready to accept a
connection) even if it was previously paired. The scanner may not accept a connection if this barcode
is not scanned.
Using VoiceConsole, locate the specific terminal to be paired with the scanner.
View the detailed properties of the Talkman T5 series terminal and assure that Bluetooth is
enabled; if it is not, click on “Edit this device” and set “Bluetooth Enabled” to “enabled”
6. Select the “Pair this device with a peripheral” option
7. For “Pairing Type” select “Bluetooth Scanner”
8. For “Connection Mode” select “Device initiates connection with peripheral”
9. In the “Bluetooth Address” enter the Bluetooth™ MAC address of the scanner. This 12
character ID is found on the side of the battery unit of the scanner labeled “MAC ID:”
10. Click “Pair with peripheral” to initiate pairing
Note that many of the above settings may be done via creating a specific device profile in
VoiceConsole. This is the recommended approach for production use.
Peripheral operation - LXE 88810 / LXE 8820
Motorola LS-3578-FX / LS-3578-ER Gun Scanners & Talkman T5 Series
Rev 1.0/jjd
Page 37
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1-Dec-2010
Page 38
Version 4.0
Scanner initiating pairing to the Talkman
This method of pairing is useful it a scanner is to be picked up needs to be paired with a Talkman.
Each Talkman should be labeled with a code 128 barcode that contains the FNC3 code followed by a
capital “B” and unique Bluetooth MAC address of the Talkman.
FNC3 may be generated on a PC with a full keyboard and numeric pad. To generate it, hold the
ALT key down and press the four number numeric key sequence “0 1 7 9” on the numeric keypad. A
small ³ typically will appear to indicate its presence. Some barcode software packages have special
insertion keystrokes for FNC3.
The Bluetooth MAC address of the Talkman may be found on the rear of the Talkman near the belt
clip beginning with “BT:”.) The
It may be convenient to place this label on the rear of the Talkman on the opposite side of the
Bluetooth label where it will be protected from wear.
Using VoiceConsole, locate the specific terminal to be paired with the scanner.
View the detailed properties of the Talkman T5 series terminal and assure that Bluetooth is
enabled; if it is not, click on “Edit this device” and set “Bluetooth Enabled” to “enabled”
6. Select the “Pair this device with a peripheral” option
7. For “Pairing Type” select “Bluetooth Scanner”
8. For “Connection Mode” select “Device listens for peripheral connection”
9. Click “Pair with peripheral” to initiate pairing
10. Scan the barcode that was created and placed on the terminal in the initial step
The scanner should now pair with the Talkman.
Note that many of the above settings may be done via creating a specific device profile in
VoiceConsole. This is the recommended approach for production use.
Important – When finished using the Talkman and scanner for the day it is advisable to unpair the
Talkman from the scanner by pairing it with the base. Simply scan the barcode on the scanner base
to pair the scanner with its base.
The scanner may also be unpaired by scanning the “unpair” bar code:
Performing this last step makes the scanner quiescent and assures that the scanner does not
generate spurious Bluetooth RF that could potentially interfere with other radio transmissions
including 802.11/RF network traffic. This is unlikely a concern with a small number of scanners,
however the more units which are in service increases the potential for interference.
Peripheral operation - LXE 88810 / LXE 8820
Motorola LS-3578-FX / LS-3578-ER Gun Scanners & Talkman T5 Series
Rev 1.0/jjd
Page 38
Peripheral Interfacing Options with Vocollect Voice Appliances
1-Dec-2010
Page 39
Version 4.0
Scanning the <FNC3><B><Bluetooth MAC> code will cause the scanner to actively pair again,
resetting it from slave to master mode.
Peripheral operation - LXE 88810 / LXE 8820
Motorola LS-3578-FX / LS-3578-ER Gun Scanners & Talkman T5 Series
Rev 1.0/jjd
Page 39
Peripheral Interfacing Options with Vocollect Voice Appliances
1-Dec-2010
Page 40
Version 4.0
Troubleshooting
If the terminal does not pair or appear to work:

Be sure that the scanner is on, Talkman is on, the scanner battery and Talkman battery are
both charged and that the Talkman task in use is one that is set up for scanning

Using VoiceConsole verify that the task is set up to use the port “BT_SCAN” for its scanning
connection in the advanced settings of the task package

Examine the terminal in VoiceConsole. If the “Peripherals Paired With” status indicates
“searching” check and verify that the correct Bluetooth address was entered. It may be
corrected by following the initial procedure to set up the connection.

If the scanner beeps several times after a scan, it is not connected. Verify the connection
with the Talkman.

If the scanner appears to scan and beeps once (indicating successful scan) but Talkman does
not appear to accept input, assure that the task termination characters are the default
(CR/LF). If not the scanner or task may need to be reprogrammed to match.

If a scan was attempted while the Talkman was asleep, it may be possible that Talkman will
ignore all subsequent scans. Toggling Talkman on/off with the yellow button will typically
correct this out of sequence condition. (This is a known issue which has been reported.)
Peripheral operation - LXE 88810 / LXE 8820
Motorola LS-3578-FX / LS-3578-ER Gun Scanners & Talkman T5 Series
Rev 1.0/jjd
Page 40
Peripheral Interfacing Options with Vocollect Voice Appliances
1-Dec-2010
Page 41
Version 4.0
Intermec SF-51
Testing Summary
Product Tested: Intermec SF-51
Intermec Part Number: SF51B01100
Peripheral firmware version: 1.3.5.0034 &
1.2.5.0003
SF51
(in cradle)
SF51
Peripheral Type: Bluetooth flashlight scanner (non PDF version tested)
Intermec is a registered trademark of Intermec Technologies Corporation. All non-Vocollect product
names mentioned herein are trademarks or registered trademarks of their respective owners.
Comments: The scanner comes in both 2D and non-2D versions. The non-2D version was tested.
The scanner is an imager with no moving part. Set-up information may be scanned directly from
the screen. The use of the Intermec Easyset software is required to setup the scanner. This software
may download settings to the scanner directly or generate bar codes for scanner set-up. NonVocollect device specifications mentioned in this document are subject to change without notice.
Test Cycle: 1-Dec-2010
Vocollect software products used: VoiceClient V3.7
Vocollect hardware products used: Talkman T5 Series (T5/T5m)
Test Status: Passes some, workarounds exist; (does not rapid scan well, note that scanner can be
slow to pair, may page a bit excessively for 15 minutes, earlier models (older version of firmware
1.2.5.003) were extremely problematic with paging and should not be used)
Tests Performed:
Peripheral (BT scanner) Test Scenarios:
•
•
•
•
•
•
•
•
•
•
•
Basic Pairing with Terminal as Initiator
Basic Pairing with Terminal as Acceptor
Sleep/On state change on device and affect on scanner (initiator and acceptor)
Operator state change on device and affect on scanner (initiator and acceptor)
Out of Wi-Fi Range
Out of Bluetooth Range
Change paired Scanner
Re-pair after power off
Scanner reconnects after placed in charger
Scanner reconnects after power up in a charger
200+ char barcode test
Peripheral operation - LXE 8651 Ring Scanner & Talkman T5 Series
Rev 1.0/jjd
Page 41
Peripheral Interfacing Options with Vocollect Voice Appliances
1-Dec-2010
•
•
•
Page 42
Version 4.0
Code 39 and 128 Barcode test
Rapid scanning (4/sec and 40/10 sec) - does not seem to process all data
Testing with other peripherals (SRX, BT printer etc)
Voice Console Test Scenarios:
•
•
•
•
•
Pairing through Voice Console
Clearing from Voice Console
Pairing with multiple BT devices (Printer, SRX etc)
New pairing clears old pairing
Pair two Peripheral devices with same Talkman device
Failure test scenarios:
•
•
•
•
•
•
Battery pull of Talkman device when paired and running through scanning task
Pull Talkman device battery in the middle of pairing
Walk out of range of Wi-Fi and pull Talkman battery
Walk out of BT range of paired devices and check for scanning operation and its
communication with Voiceclient on T5.
Walk out of range of Talkman device and power down Peripheral (scanner ) device
Attempt to clear pairing from Console when Peripheral device is out of BT range from
Talkman device.
Stress Scenarios:
•
•
•
•
•
•
•
Pair Bluetooth scanner, printer, and SRX with Talkman device via Console
Pair Bluetooth scanner, printer, SRX, then cradle Talkman device
Pair Bluetooth scanner, printer, SRX, then pull/replace battery on Talkman device
Pair Bluetooth scanner, printer, SRX, then power off/on Talkman device
Attempt to pair Talkman device with Scanner while device is cradled
Attempt to pair Scanner with device while scanner is being charged
Attempt to pair peripherals without/with required parameters
Notes:
A default Bluetooth PIN of 0000 is required to be used.
The scanner may take 1-2 minutes to pair with the Talkman as either acceptor or initiator.
The rapid scanning test seemed to indicate that the scanner was not sending data rapidly, perhaps
discarding some scans.
The scanner may sometimes disconnect, however it automatically will reconnect.
The Bluetooth “paired with” address is not always correctly displayed in VoiceConsole.
During initial pairing, with the scanner as an initiator, the scanner should be close to the T5 to
successfully pair.
The scanner range of connection seems to be less when it is the initiator and more when it is the
acceptor.
Peripheral operation – Intermec SF-51 Flashlight Scanner & Talkman T5 Series
Rev 1.0/jjd
Page 42
Peripheral Interfacing Options with Vocollect Voice Appliances
1-Dec-2010
Page 43
Version 4.0
Overview
The SF-51 ring scanner may be successfully used with all Talkman T5 Series (T5, T5m) terminals.
It provides a flashlight form factor attached to a magnetic holder.
Vocollect can provide initial set-up support for this scanner and answer general questions about
scanning and working with Talkman. Detailed questions about scanner operation, configuration and
options can be answered by the scanner vendor or agent from which the scanner was purchased.
During scanner operator it is possible for a number of reasons for the scanner to disconnect from the
Talkman. Some examples of this include:



The operator takes the scanner out of radio range of the Talkman
The Talkman is powered off
Excess radio frequency activity momentarily disrupts the communication link
The scanner will reconnect indicating the state change with a series of beeps.
It is strongly recommended to fully initialize the scanner to a known condition by the procedure in
section 1.1 before attempting to use the scanner.
Peripheral operation – Intermec SF-51 Flashlight Scanner & Talkman T5 Series
Rev 1.0/jjd
Page 43
Peripheral Interfacing Options with Vocollect Voice Appliances
1-Dec-2010
Page 44
Version 4.0
Scanner Setup
Restore factory defaults
\60\08\55\24
Talkman initiating pairing to the scanner
This method of pairing is useful it a single Talkman is always to be associated with one scanner. It
requires VoiceConsole access to set up the pairing.
Using VoiceConsole, locate the specific terminal to be paired with the scanner.
View the detailed properties of the Talkman T5 series terminal and assure that Bluetooth is
enabled; if it is not, click on “Edit this device” and set “Bluetooth Enabled” to “enabled”
11. Select the “Pair this device with a peripheral” option
12. For “Pairing Type” select “Bluetooth Scanner”
13. For “Connection Mode” select “Device initiates connection with peripheral”
14. In the “Bluetooth Address” enter the Bluetooth™ MAC address of the scanner. This 12
character ID is found on the underside of the scanner; it may be labeled “BDA” or may be
elsewhere on the scanner labeled as 6 pairs of digits (i.e. 08:00:2B:44:32:42)
15. Select “Enabled” for “Security”
16. Enter four zeros “0000” as the “Security Key”
17. Click “Pair with peripheral” to initiate pairing
Note that many of the above settings may be done via creating a specific device profile in
VoiceConsole. This is the recommended approach for production use.
Peripheral operation – Intermec SF-51 Flashlight Scanner & Talkman T5 Series
Rev 1.0/jjd
Page 44
Peripheral Interfacing Options with Vocollect Voice Appliances
1-Dec-2010
Page 45
Version 4.0
Scanner initiating pairing to the Talkman
This method of pairing is useful it a scanner is to be picked up needs to be paired with a Talkman.
Use The EasySet Tool from Intermecto generate barcode:
1. Install EasySet version 5.4 or later on a host PC. EasySet is Available on the CD that
shipped with the SF51 or from the Intermec web site at www.intermec.com.
2. Start EasySet. Make sure that SF51 is selected as your Product.
3. From the EasySet commands window, select Data Transmission settings > Bluetooth
parameters > connect/Disconnect.
4. Double-click compose BT address.
5. Enter the Bluetooth address of the Talkman to be paired and Click OK. The bar code
appears on the setup sheet.
6. Scan the bar code onscreen with the SF51, or print the bar Code setup sheet and scan
the bar code.It may be convenient to place this label on the rear of the Talkman on
the opposite side of the Bluetooth label where it will be protected from wear.
Using VoiceConsole, locate the specific terminal to be paired with the scanner.
View the detailed properties of the Talkman T5 series terminal and assure that Bluetooth is
enabled; if it is not, click on “Edit this device” and set “Bluetooth Enabled” to “enabled”
11. Select the “Pair this device with a peripheral” option
12. For “Pairing Type” select “Bluetooth Scanner”
13. For “Connection Mode” select “Device listens for peripheral connection”
14. Select “Enabled” for “Security”
15. Enter four zeros “0000” as the “Security Key”
16. Click “Pair with peripheral” to initiate pairing
17. Scan the barcode that was created and placed on the terminal in the initial step
The scanner should now pair with the Talkman. Note that this may take several minutes.
Note that many of the above settings may be done via creating a specific device profile in
VoiceConsole. This is the recommended approach for production use.
Important – When finished using the Talkman and scanner for the day it is advisable to unpair the
Talkman from the scanner by setting the scanner to slave mode. This may be done by scanning the
following barcode.
Bluetooth - connect/disconnect - disconnect (*)
\60\02\52\05\00\00\06\00\00\00\00\00\00\00\00\00
Peripheral operation – Intermec SF-51 Flashlight Scanner & Talkman T5 Series
Rev 1.0/jjd
Page 45
Peripheral Interfacing Options with Vocollect Voice Appliances
1-Dec-2010
Page 46
Version 4.0
Performing this last step makes the scanner quiescent and assures that the scanner does not
generate spurious Bluetooth RF that could potentially interfere with other radio transmissions
including 802.11/RF network traffic. This is unlikely a concern with a small number of scanners,
however the more units which are in service increases the potential for interference.
Peripheral operation – Intermec SF-51 Flashlight Scanner & Talkman T5 Series
Rev 1.0/jjd
Page 46
Peripheral Interfacing Options with Vocollect Voice Appliances
1-Dec-2010
Page 47
Version 4.0
Troubleshooting
If the terminal does not pair or appear to work:
Be sure that the scanner is on, Talkman is on, the scanner battery and Talkman battery are both
charged and that the Talkman task in use is one that is set up for scanning
Using VoiceConsole verify that the task is set up to use the port “BT_SCAN” for its scanning
connection in the advanced settings of the task package
Examine the terminal in VoiceConsole. If the “Peripherals Paired With” status indicates “searching”
check and verify that the correct Bluetooth address was entered. It may be corrected by following
the initial procedure to set up the connection.
If the scanner beeps several times after a scan, it is not connected. Verify the connection with the
Talkman.
If the scanner appears to scan and beeps once (indicating successful scan) but Talkman does not
appear to accept input, assure that the task termination characters are the default (CR/LF). If not
the scanner or task may need to be reprogrammed to match.
If a scan was attempted while the Talkman was asleep, it may be possible that Talkman will ignore
all subsequent scans. Toggling Talkman on/off with the yellow button will typically correct this out
of sequence condition. (This is a known issue which has been reported.)
If the scanner has disconnected for any reason, the first scan attempted may be discarded while the
scanner re-pairs. Repeating the scanning attempt will typically be successful. (i.e. the scanner will
automatically recover but requires that one initial scan to re-establish pairing)
Peripheral operation – Intermec SF-51 Flashlight Scanner & Talkman T5 Series
Rev 1.0/jjd
Page 47
Peripheral Interfacing Options with Vocollect Voice Appliances
1-Dec-2010
Page 48
Version 4.0
Vocollect Contact Information
Customers and end users should contact their Vocollect Sales Representative or Vocollect
Reseller.
Authorized Vocollect Resellers should visit the Vocollect Connect on the web at
connect.vocollect.com. This web location has all available materials regarding product
announcements. Vocollect Resellers may also contact their Vocollect Business Development
Manager for additional information.
You may also contact Vocollect at:
Vocollect
Headquarters
703 Rodi Road
Pittsburgh, PA
15235-4558
www.vocollect.com
+1-412-829-8145
Vocollect Europe,
Middle East, and
Africa
Customer Service
CustomerServicesEMEA@vocollect.com
+44 (0) 1628 55 2903
Technical Support
emeasupport@vocollect.com
+44 (0) 1628 55 2902
Vocollect Americas,
Australia, New
Zealand, China,
Taiwan, Malaysia, and
Singapore
Customer Service
voccustsupp@vocollect.com
Technical Support
support@vocollect.com
North America: +1-866-862-6553
Outside NA: +1 -412-829-8145
North America: +1-866-862-7877
Outside NA: +1-412-829-8145
Vocollect Japan
Customer Service
japan@vocollect.com
+813-3769-5601
Technical Support
japansupport@vocollect.com
+813-3769-5601
Copyright © 2010, Vocollect, Inc. Vocollect, Vocollect Voice, Vocollect Talkman and VoiceDirected Work are registered trademarks of Vocollect, Inc. All rights reserved. All other
trademarks are property of their respective owners.