Compare-Business-Products-Phone-System

Phone System Comparison Chart
Autumn 2012 Edition
Copyright © All Rights Reserved | Questions? Call (877) 852-5226
Manufacturer/Provider
Product/Line Description
Product Type
System Size
Black Box Corp
IPBX1224
Voice over IP PBX
(12) FXO, (2) FXS, , 50
end points
Black Box Corp
IPBX424
Voice over IP PBX
(4) FXO, (2) FXS, , 50
end points
8x8
8x8 Virtual Office
Hosted IP PBX (Hosted VoIP)
Small businesses
8x8
8x8 Virtual Office Pro
Hosted IP PBX (Hosted VoIP)
Small to medium-size
businesses
8x8
8x8 Virtual Contact Center
Hosted VoIP contact center
Small to medium-size
businesses
Aastra
Aastra 700
IP PBX
Small to medium-size
businesses
Aastra
Aastra 5000
IP PBX system
Medium-size and large
enterprises
Aastra
Aastra 400 series
(415, 430, 470)
IP PBX
Small to medium-size
businesses
Aastra
Aastra 800
Communication Server IP PBX software to run on
company servers or on Aastra 800 Appliance
Small businesses
Allworx
Allworx 6x12
Hybrid IP/Analog PBX/Key telephone system
Small businesses
Allworx
Allworx 6x
Hybrid IP/Analog PBX/Key telephone system
Small businesses
Allworx
Allworx 48x
Hybrid IP/Analog PBX/Key telephone system
Small to medium-size
businesses
Alcatel-Lucent
OmniPCX Office Rich
Communication Edition
Server-based hybrid TDM/IP PBX
Small to medium-size
businesses
Alcatel-Lucent
Business integrated
Communication Solution
(BiCS)
Single-server IP/TDM business phone system
Medium-size enterprises
Alcatel-Lucent
OmniPCX Enterprise
Communication Server
Centralized or distributed TDM/IP software-based
business phone system running on standard servers
Medium-sized
enterprises (expandable
for larger applications)
Avaya
Avaya Aura
Communication platform supporting unified
communications and contact center solutions.
Includes Communication Manager, Session
Manager, session border controller, messaging
platform, application enablement services, presence
services, system manager etc.
Medium-size and large
enterprises
Avaya
Avaya Aura Solution for
Midsize Enterprise
Communication platform supporting unified
communications and contact center solutions for
midsize enterprises, with core components
integrated into a single server
Medium-size enterprises
Broadview Networks
OfficeSuite Cloud-Based
Phone System
Hosted Phone System - Includes Phones over
Internet or Private Network
Small to medium-size
businesses
Cisco
Cisco SPA9000 Voice
System
IP PBX appliance
Small businesses
Cisco
Cisco Unified
Communications 300
Series (UC300)
Small key system/IP PBX appliance with integrated
Ethernet switch & wireless router
Small businesses
Cisco
Cisco Unified
Communications 500
Series (UC500)
IP PBX with unified communications features
Small to medium-size
businesses
Cisco
Cisco Business Edition
3000
IP PBX system (rack or wall mount) with unified
communications capabilities
Medium-size businesses
Cisco
Cisco Business Edition
5000
IP PBX system with unified communications
capabilities
Medium-size businesses
Cisco
Cisco Business Edition
6000
IP PBX system with unified communications, contact
Medium-size businesses
center and video capabilities
Digium
Switchvox SOHO & SMB
models 60, 65, 305, 355
IP PBX
Small to medium-size
businesses
Digium
Hosted UC
Hosted IP PBX (Hosted VoIP)
Small to medium-size
businesses
Epygi
Quadro IP PBX (models
2x, 2xi, 4L, 4Li, M8L,
M12Li, M26x, M26xi, 32x,
QX1000)
IP PBX
Small to medium-size
businesses
Fonality
PBXtra: Standard,
Professional, Call Center,
Unified Agent Editions
Hybrid hosted IP PBX
Small to medium-size
business
Fonality
Connect and Connect+
Hosted VoIP
Small to medium-size
businesses
Fonality
Fonality Enterprise
Dedicated hosted VoIP
Medium-size enterprises
FreedomIQ
FreedomIQ Hosted VoIP
PBX
Hosted IP PBX (Hosted VoIP)
Small businesses
Interactive Intelligence
Interactive Intelligence
Interactive Intelligence
Interactive Intelligence
Customer Interaction
Center - Local Control
VoIP Model
Customer Interaction
Center - Remote Control
VoIP Model
Customer Interaction
Center - Remote Control
TDM Model
Customer Interaction
Center For Unified
Communications
Hybrid local/hosted VoIP contact center
Small to medium-size
business
Hosted VoIP contact center
Small to medium-size
businesses
Hosted VoIP contact center working with existing
customer PBX
Small to medium-size
businesses
Hosted VoIP contact center
Enterprises
Junction Networks
OnSIP
Hosted VoIP
Small to medium-size
businesses, including
SOHO
LG-Ericsson
iPECS LIK 5.6
LIK MFIM 50/100/300/600/1200
50 to 1200 users in 1
solid state small size
(size of a small book)
MegaPath
Hosted Voice & Integrated
Voice
Microsoft
Lync
IP PBX/unified communications software
Mitel
Communications Director
IP PBX software for deployment on industry standard Medium and large
servers
enterprise
Small to Medium-sized
businesses
Enterprises
Mitel
SX-200 IP
Communications Platform
IP/TDM-capable PBX
Small to medium-size
businesses
Mitel
5000 Communications
Platform
Hybrid digital phone system/IP PBX
Small businesses
NEC
DSX-40, -80, -160
Hybrid analog/digital/VoIP key phone system
Small to medium-size
businesses
NEC
UX5000 and UX5000 IP
Communication Server
Hybrid TDM/IP PBX
Small to medium-size
businesses
NEC
Univerge 3C and Univerge
3C for MB/SE
Software-based IP PBX/unified communications
system
Medium business/small
enterprise
NEC
Univerge SV8000 Series
Hybrid TDM/IP PBX/unified communications system
(SV8100, SV8300, SV8500)
- SV8100: Small to
medium-size business
- SV8300: Medium-size
businesses
- SV8500: Enterprises
Nextiva
Office Phone System
Hosted IP PBX (Hosted VoIP)
Small businesses
Panasonic
KX-TA824
Hybrid TDM/IP PBX
Small office/home office
(SOHO)
Panasonic
IP Business Phone
Systems KX-TDE100, KXTDE200, KX-TDE600, KXNCP500, KX-NCP1000
Hybrid TDM/IP PBX
Small to medium-size
businesses
Panasonic
KX-TDA50G
Hybrid TDM/IP PBX
Small business
Panterra Networks
WorldSmart Business
Voice Services
Hosted IP PBX (Hosted VoIP)
Small to medium-size
businesses
RingCentral
RingCentral Office
Hosted IP PBX (Hosted VoIP)
Small businesses
Samsung
OfficeServ 7000 Series
(7030, 7070, 7100, 7200,
7400)
IP PBX system
Small to medium-size
businesses
ShoreTel
ShoreTel Voice Switch
Digital trunk models 220T1, IP PBX
220T1A, 220E1
Small to medium-size
businesses
ShoreTel
ShoreTel Voice Switch
BRI trunk models 30BRI,
90BRI, 90BRIV
IP PBX
Small to medium-size
businesses
ShoreTel
ShoreTel Voice Switch
Analog trunk models 30,
50, 50V, 90, 90V, 120
IP PBX
Small to medium-size
businesses
Siemens
HiPath 500
Digital PBX
Small business
Siemens
HiPath 1100
Digital PBX
Small to medium-size
businesses
Siemens
HiPath 3000 series
models 3300, 3350, 3500,
3550, 3800
Hybrid analog/digital/IP PBX
Small to medium-size
businesses
Siemens
HiPath 4000
Hybrid analog/digital/IP PBX system
Medium-size to large
enterprise
Siemens
OpenScape Office:
MX (cabinet)
LX (single server)
IP PBX/unified communications platform
Small to medium-size
businesses
SimpleSignal
SimpleVoIP
Hosted VoIP
Small businesses
Tadiran Telecom
Coral IPx family
models 500, 800, 3000,
4000
Hybrid IP/TDM PBX
SMB to enterprise
Tadiran Telecom
Coral IPx Office
IP PBX
Small to medium-size
businesses
Tadiran Telecom
Unified Communications
Exchange (UCx)
IP PBX
Small businesses
TalkSwitch
TalkSwitch Phone System
models 24vsx, 48vsx,
84vsx
Hybrid analog/digital/IP PBX
Small businesses
Telesphere
Telesphere Complete
Hosted VoIP bundled with private Internet connection Small to medium-size
Phones supplied by Telesphere
businesses
Telesphere
Telesphere Select
Hosted VoIP bundled with private Internet connection Small to medium-size
Phones supplied by customer or Telesphere
businesses
Telesphere
Telesphere Fusion
Hosted IP PBX (Hosted VoIP)
Small to medium-size
businesses
Telovations
Hosted Voice
Hosted IP PBX (Hosted VoIP)
Small to medium-size
businesses
Teo
Teo Unified
Communications Platform
Premise Based Private Cloud Unified
Communications Platform
Small, Medium,
Enterprise
Toshiba
Strata CIX IP
Communication System
models CIX40, CIX100,
CIX200, CIX670, CIX1200
Hybrid analog/digital/IP PBX
Small to medium-size
businesses
Toshiba
IPedge models EP, EC, EM IP PBX
Small to medium-size
businesses
Vertical Communications
Wave IP
Models 500 and 2500
Vertical Communications SBX IP and MBX IP
Hybrid analog/digital/IP PBX
Enterprises
Hybrid TDM/IP PBX
Small to medium-size
businesses
Virtual PBX
VirtualPBX Complete
Hosted IP PBX (Hosted VoIP)
Small to medium-size
businesses
Vocalocity/Aptela
Small Business VoIP
Hosted IP PBX (Hosted VoIP)
Small businesses
Voice Carrier
Voice Carrier Office
Hosted IP PBX (Hosted VoIP)
Small businesses
Whaleback Systems
CrystalBlue Business
Voice & Managed
Enterprise Services
Managed VoIP (solid-state IP PBX appliance resides
Small to medium-size
in customer premises, management functions in
businesses
Whaleback data center)
Capacity
Auto Attendant
Instant
Messaging
15 concurrent calls
Yes, Included
No
15 concurrent calls
Yes, Included
No
Voice Mail
Yes, Included
with dispatch
to Email
Yes, Included
with dispatch
to Email
Call Center
Features Available
N/A (monthly fee per user)
Yes
No
Yes
No
N/A (monthly fee per user)
Yes
No
Yes
No
N/A (monthly fee per user)
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Available Solidus
eCare Lite IP and
mobility-enabled
call center solution
- Up to 15,000 subscribers when running on a standard server
- Up to 4,000 subscribers when running on HP Procurve
switch
Yes
- 6 to 1,000 subscribers when running on dedicated Aastra X
series gateways
- With networking, up to 150,000 subscribers and 2,000 sites
Yes
Yes
Yes
- 4 to 400 users, or up to 600 users when networked
- Up to 40 locations
Yes
Yes
Yes
Yes
- Up to 200 users depending on hardware
- Basic license: for 1 SIP trunk and 3 SIP phones
OpenAttendant
205
- Up to 12 users (no expansion option)
- Up to 24 extensions
Yes
No
Yes
No
- 30 users (expandable to 60)
- 60 extensions (expandable to 120)
Yes
No
Yes
ACD (automatic
call distribution)
- 48 users (expandable to 250)
- 96 extensions (expandable to 500)
Yes
No
Yes
No
50 to 300 users
via OpenCTI
50
In TDM environment:
- Compact: 6 to 16 users
- S Model: 6 to 20 users
- M Model: 16 to 60 users
- L Model: 30 to 90 users
- XL Model: up to 200 users
In pure IP environment: all models support up to 200 users
Yes
No
Yes
Yes, via
OmniTouch
Contact Center
Office
Up to 1,000 users (employees)
Yes
Optional
Yes
Optional
- Single server: 15,000 IP users or 5,000 TDM users
- 100 servers in a single network
- With fully networked servers, 100,000 IP/TDM users with
single image
- Supra network: up to 250 servers, 1 million users
- 1 million users in a supra-network • BHCC
- 300,000 busy hour call completions (BHCC) per server
Yes
Yes
Yes
Yes
- 100 to 36,000 users on a single Communication Manager.
- Over 1 million users on a single network.
- 250,000 SIP users.
- Up to 3 million Busy-Hour-Call-Completions (BHCC)
Yes
Yes
Yes
Yes
250 to 1,000 users
Yes
Yes
Yes
Optional
Unlimited
Yes
No
Yes
Yes
4 to 16 SIP phones
Yes
No
Yes
No
- Up to 24 SIP phones
- Up to 9 analog phones/fax lines
Yes
No
Yes
No
Supports 8 to 138 IP phones (comes with 24 user licenses)
for up to 5 sites
Yes
No
Yes
No
Up to 300 users and 10 sites
Yes
Yes
Yes
Yes
100 to 500 employees, up to 20 sites
Yes
Yes
Yes
Yes
Yes
Yes, for up to 100
agents via Cisco
Unified Contact
Center Express
100 to 1,000 employees
Yes
Yes
- 60 SOHO: Up to 20 users, 10 concurrent calls
- 65 SMB: Up to 30 users, 12 concurrent calls
- 305 SMB: Up to 150 users, 45 concurrent calls
- 355 SMB: Up to 400 users, 75 concurrent calls
Yes
Yes
Yes
Call queues
N/A (monthly fee per user)
Yes
No
Yes
Call queues
Low to high end (M indicates medium-size business, i
indicates ISDN model):
- Quadro2x: 2 analog phones, up to 16 IP phones, 18
extensions, 12 concurrent calls
- QX1000: Up to 1,000 IP phones, SIP only
Yes
No
Yes
ACD (automatic
call distribution)
Yes
Yes (with
optional HUD
Team call
management
software)
Yes
Yes with Call
Center and Unified
Agent Editions
Yes
Yes (with
optional HUD
Team or HUD
Agent call
management
Yes
Call center features
with Connect+
N/A (monthly fee per user)
Yes
Yes (with
optional HUD
Team or HUD
Agent call
management
Yes
Available
N/A (monthly fee per user)
Yes
No
Yes
ACD and Call
Queue
- Unlimited extensions
- Two server models support 23 and 100 concurrent calls
N/A (monthly fee per user)
100 or more users
Yes
No
Yes
Yes
100 or more users
Yes
No
Yes
Yes
100 or more users
Yes
No
Yes
Yes
Up to 5,000 agents or 15,000 business users
Yes
Yes
Yes
Yes
5 to 50+ employees
Yes
No (but supports
XMPP
Yes
messaging)
ACD queues in
small and medium
packages
Can Network 250 call servers (each can be 1200 ports) for a
total capacity of 300,000 ports
Included and
very flexible
Included with our integrated,
UCS. And also
gateway or
Chat rooms
server based
ACD included or
large call center
software available
Yes
Yes
Yes
Yes
Up to 10,000 users per server, 100,000 users per pool,
unlimited number of pools
Yes
Yes
Yes
Yes
5 to 65,000 users
Yes
Yes
Yes
Yes
Depending on controller, maximum of:
- 150 to 536 desktop stations
- 100 to 250 IP phones
- 104 to 288 TDM devices
Yes
No
Yes
Yes
Up to 240 digital phones or 250 IP phones
Yes
No
Yes
ACD (automatic
call distribution)
Up to maximum (for DSX-160):
- 160 ports
- 96 digital phones/stations
- 80 analog phones/stations
- 64 PSTN lines
Yes
No
Yes
No
Up to 712 ports
Yes (with
optional
application
packages)
Yes
Yes
ACD (automatic
call distribution)
Up to 30,000 ports
Yes
Yes
Yes
Basic ACD
(automatic call
distribution)
- SV8100: 200 trunks, 512 terminals, 712 ports
- SV8300: 512 trunks/channels (using 4 units), 1,536
terminals, 1,152 ports
- SV8500: 4,000 trunks, 4,000 terminals, 6,144 ports
(maximum 192,000 networked)
Yes
Yes
Yes
Yes
N/A (monthly fee per user)
Yes
No
Yes
No
3 to 8 PSTN lines, 8 to 24 extensions
Yes
No
Yes
No
- KX-TDE100: 96 analog, 128 TDM, 64 SIP trunks; 128 SIP,
192 IP proprietary extensions
- KX-TDE200: 128 analog, 128 TDM, 64 SIP trunks; 128 SIP,
256 digital proprietary extensions
- KX-TDE600: 640 analog, 640 TDM, 64 SIP trunks; 128 SIP, Yes
1,152 maximum extensions
- KX-NCP500: 52 analog, 128 TDM, 64 SIP trunks; 128 SIP,
172 maximum extensions
- KX-NCP1000: 52 analog, 128 TDM, 64 SIP trunks;
Yes
Yes
Yes
Up to 12 PSTN trunks, 8 SIP trunks, 56 extensions
Yes
No
Yes
No
N/A (monthly fee per user)
Yes
Via optional
Yes
integrated service
Via optional
integrated service
N/A (monthly fee per user)
Yes
No
Yes
No
- 7030: Up to 8 trunks, 2 to 20 extensions
- 7070: 28 analog trunks, 30 PRI trunks, 8 SIP trunks; 48
single line telephones, 36 digital phones, 32 proprietary IP
phones, 32 SIP phones
- 7100: 28 analog, 48 digital, 32 IP trunks; 48 ports; 24
analog, 24 digital, 16 IP phones
- 7200: up to 128 users
- 7400: up to 500 users
Yes
Optional
Yes
Optional
- 220T1: 220 IP phones
- 220T1A: 220 IP phones
- 220E1: 220 IP phones
Yes
Yes
Yes
Yes
- 30BRI: up to 2 BRI channels, 30 IP phones, 2 analog
extension ports
- 90BRI: up to 8 BRI channels, 90 IP phones, 4 analog
Yes
extension ports
- 90BRIV: up to 8 BRI channels, 90 IP phones, 4 analog
extension ports and 56 hours of integrated voice mail storage
Yes
Yes
Yes
- 30: connects up to 30 IP phones and 4 analog ports to
standard analog trunks
- 50: up to 50 ShoreTel IP phones, soft phones, and SIP
phones, and 6 analog ports
- 50V: up to 50 ShoreTel IP phones, soft phones, and SIP
phones, and 6 analog ports, and integrated voice mail with 22 Yes
hours storage
- 90: up to 90 IP phones and 12 analog ports
- Voice Switch 90V: up to 90 IP phones and 12 analog ports,
, and integrated voice mail with 56 hours storage
- 120: up to 120 IP phones and 16 analog ports
Yes
Yes
Yes
4 ISDN B channels, 4 analog or digital users plus 4 additional
No
subscribers over phone adapters
No
Yes
No
6 to 32 trunks, up to 140 users, 24 voice mail boxes with 2
hours capacity
Yes
No
Yes
No
- 20 to 384 analog extensions
- 24 to 284 digital extensions
- 96 to 500 IP extensions
Yes
Yes
Yes
On 3800 model only
300 to 12,000 users (100,000 networked)
Yes
Yes
Yes
Yes
MX: Up to 150 users, 1,000 networked
LX: Up to 500 users, 1,000 networked
Yes
Yes
Yes
Yes
N/A (monthly fee per user)
No
No
Yes
No
- 500: Up to 672 ports
- 800: Up to 672 ports
- 3000: Up to 6,000 ports
- 4000: Up to 6,000 ports
Yes
Yes
Yes
Yes
Up to 240 IP endpoints, 48 digital key phones, 20 analog
phones
Yes
Yes
Yes
Yes
Yes
No
Yes
ACD (automatic
call distribution)
Yes
Yes, through
optional Concera Yes
Console
- 30, 60, 90 or 120 IP terminals (SIP & MGCP)
- 30 SIP trunks
- 24vsx: 2 PSTN and 8 SIP trunks, 16 extensions
(expandable to 32) including 4 analog
- 48vsx: 4 PSTN and 8 SIP trunks, 24 extensions
(expandable to 32) including 8 analog
- 84vsx: 8 PSTN and 8 SIP trunks, 32 extensions including 4
analog
No
N/A (monthly fee per user)
Optional
No
Yes
Optional ACD
(automatic call
distribution)
N/A (monthly fee per user)
Optional
No
Yes
Optional ACD
(automatic call
distribution)
N/A (monthly fee per user)
Optional
No
Yes
Optional ACD
(automatic call
distribution)
N/A (monthly fee per user)
Optional
Optional
Yes
Optional
1 - 100 Users Teo Mini,
100 - 2,500 Users Teo Pro,
100,000 Users Networked
Yes
Yes
Yes
Yes
- CIX40: 4 to 11 trunks, 8 to 40 telephones
- CIX100: Up to 64 trunks or 72 telephones and combinations
up to 112 trunks and telephones
- CIX200: Up to 96 trunks or 160 telephones and
Yes
combinations up to 192 trunks and telephones
- CIX670: Up to 264 trunks or 560 telephones and
combinations up to 672 trunks and telephones
- CIX1200: Up to 440 trunks or 1,000 telephones and
combinations up to 1,152 trunks and telephones
No
Yes
Optional ACD
(automatic call
distribution), IVR
(interactive voice
response)
- EP: 40 users per server
- EC: 200 users per server
- EM: 1,000 users per server
Yes
Yes
ACD (automatic
call distribution)
Yes
- 500: Up to 50 per system, 100 networked systems
- 2500: Up to 500 per system, 100 networked systems
Yes
Yes
Yes
Optional
- SBX IP: Up to 48 users, 8 networked systems
- MBX IP: Up to 250 users, 72 networked systems
Yes
No
Yes
ACD (MBX model
only)
N/A (monthly fee per user)
Yes
No
Yes
ACD Queuing
50 or fewer employees
Yes
No
Yes
No
2 to 8 lines
Yes
No
Yes
No
Yes
Optional
Yes
Optional
Other Available Key Features
Integration
Hosted or OnPremises
No Licenses fees, auto provision of phones,
Audion conferencing, Unlimited IVR's
On Premise
No Licenses fees, auto provision of phones,
Audion conferencing, Unlimited IVR's
On Premise
Conference bridge
Salesforce, Outlook, ACT!, NetSuite
Hosted
- Call recording
- Online meetings
- Conference bridge
- Internet faxing
Salesforce, Outlook, ACT!, NetSuite
Hosted
- Skills-based routing
- IVR (interactive voice response)
- Case and contact management
- CTI (computer-telephony integration)
- Real-time monitoring and reporting
- Call recording and logging
- Web callback
- FAQ knowledgebase
Salesforce, NetSuite, MS Dynamcs and ZenDesk
Hosted
- Manager provisioning
- IVR (Interactive Voice Response)
- Contact Management Suite (CMG)
- CMG NOW Attendant console
- InTouch Soft Client
- InConference extension-based conferencing
bridge
- CMG Calendar Connection
- Calendar Connection with Microsoft Office/Outlook,
Lotus Domino/Notes, Novel/GroupWise
- Mobile (Aastra Mobile Clients AMC and AMC+)
On-Premises
- IVR (interactive voice response)
- Call distribution
- Conference bridge
- Web attendant console
UCP, Microsoft Exchange, IBM Lotus Notes, TWP,
MOCS, IBM Sametime
On-Premises
- IVR (interactive voice response)
- Call routing
- Desktop sharing
- Chat
- Video conferencing
- IP faxing
- Aastra 2380ip Softphone
- Microsoft Outlook
On-Premises
OpenConference 500 conferencing
Integrated Aastra 2770ip soft phone
On-Premises
- Conferencing bridge (8 seat)
- Per-line conferencing (3 way) with Allworx
phones
- Presence management
- Conferencing bridge (8 seat)
- Per-line conferencing (3 way) with Allworx
phones
- Presence management
- 4 conferencing bridges (30-seat)
- Per-line conferencing (3 way) with Allworx
phones
- Automatic Call Distribution (ACD)
- Presence management
On-Premises
On-Premises
On-Premises
- Soft phones
- Automatic Call Distribution (ACD)
- Audio, video and Web conferencing via Visual
Collaboration Suite for SMB
- Automatic route selection
Mobile integration
On-Premises
- Automatic call distribution
- 6-party conferencing
Microsoft Outlook/Exchange, IBM Lotus Notes/Domino
On-Premises
- Web soft phone
- Conferencing and collaboration tools
- Presence
- With Microsoft Outlook, Microsoft Office
Communicator, IBM Lotus Notes, IBM Lotus Sametime
- Web soft phone provides integration with corporate
directory, messaging systems, third-party CRM and
ERP applications
On-Premises
Advanced conference calling, E911, video
conferencing
- Microsoft Office Communicator, IBM Lotus Sametime
and others
- Mobile integration through mobile version of one-X
software for Android, BlackBerry, iPhone and Nokia
On-Premises
Symbian devices
- Salesforce and Microsoft Dynamics CRM applications
- Microsoft Lync or OCS 2007 R2
- Basic conferencing
- E911
- Video conferencing
- CRM systems
- Microsoft OCS 2007
- IBM Lotus Sametime
- IBM Lotus Notes
- Mobile through one-X mobile software for Android,
BlackBerry, iPhone and Nokia Symbian devices
On-Premises
Automatic Call Distribution (ACD)
Mobile Twinning
Softphone
Automatic failover for disaster avoidance
Guaranteed quality
Hosted
- IVR (interactive voice response)
- Configurable call routing
- Call conferencing
On-Premises
- Integrated 802.11n wireless access point
- 4-port Gigabit Ethernet switch
On-Premises
- Integrated wireless router on some models
- Key system mode
- Integrated employee hours tracking application
- Single number reach
- Call recording, voice replies to voice messages
- Smart CallConnectors call control software
- Monitoring of video surveillance cameras via
desk phone displays
- Optional video telephony
- Remote access via soft phone
Smart CallConnectors call control software integrated
with Windows Outlook, Internet Explorer etc.
On-Premises
- Point-to-point video calling
- Attendant console
- One-to-one and group paging
- Conferencing bridge
- Cisco Jabber IM client
- Cisco WebEx Connect cloud-based meeting service
- Cisco IP Communicator Windows-based soft phone
On-Premises
- Speech-enabled messaging
- Visual voice mail accessible from screen of IP
phone
Access voice mail or e-mail through built-in ViewMail for
On-Premises
Outlook or ViewMail for Notes player
- Virtualization software allows applications to
share servers
- Software-based attendant consoles
- Automatic call distributor
- IVR (interactive voice response)
With Cisco WebEx cloud- and Web-based online
meeting applications
On-Premises
- IVR
- Conferencing
- Video calling
Microsoft Outlook
Salesforce.com
- SugarCRM
- Google Maps
On-Premises
Hosted
- 3-way conferencing
- Multiparty audio conferencing (M8L, M12Li,
M26x, M26xi, M32x and QX1000 models)
- Video conferencing (M8L, 26x, 12Li, 26xi, M32X,
Q1000 models)
On-Premises
- Conference bridges (all except Standard Edition)
- Web-based control panel
- Find me/follow me (except Standard Edition)
- Microsoft Outlook
- Firefox browser
- Advanced CRM integration (Unified Agent Edition)
Equipment on
customer premises,
management
functions & some
data in Fonality
data center
- Find me/follow me
- Click-to-call
Microsoft Outlook (via HUD, Heads Up Display GUI call
Hosted
management software)
- Find me/follow me
- Click-to-call
SalesForce, NetSuite, SugarCRM, VanillaSoft and most Dedicated IP PBX
Web-based CRM applications via contact center
hosted in Fonality
versions of HUD
data center
- Visual call reports
- Employee scheduler tool
- Voice mail transcription
- Call recording
- Microsoft Outlook
- Salesforce.com
Hosted
- Cloud CRM: RightNow, Salesforce
- Speech-enabled IVR (interactive voice response)
- Premises software: Astute, Remedy (BMC), Heat
- Presence management
(FrontRange), SAP, Onyx (Consona), Siebel (Oracle)
- Cloud CRM: RightNow, Salesforce
- Speech-enabled IVR (interactive voice response)
- Premises software: Astute, Remedy (BMC), Heat
- Presence management
(FrontRange), SAP, Onyx (Consona), Siebel (Oracle)
- Cloud CRM: RightNow, Salesforce
- Speech-enabled IVR (interactive voice response)
- Premises software: Astute, Remedy (BMC), Heat
- Presence management
(FrontRange), SAP, Onyx (Consona), Siebel (Oracle)
Conferencing for up to 250 parties
Microsoft Lync, IBM Sametime
High-definition conferencing in small and medium
packages
Voice infrastructure
equipment on
customer premises,
call center
applications hosted
in data center
Hosted
Hosted contact
center, existing
premises PBX
Hosted
Hosted
Built-in ACD, Twinning, fully licensed, Solid State,
15 MultiTenanting, 5 years of warranty included on Integrates with Outlook, Act, Goldmine, SQL Databases Can be both - and
hardware and software, can use digital phones,
with our Call Center Suite (such as Salesforce,
remote phones do
DECT, Wi-Fi, most flexible system around,
NetSuite, CRM and others)
not require VPN.
hundreds of other features
- Audio conferencing
- Video conferencing
- Application sharing
- White boarding
- Hosted Voice Mobile
- Find Me/Follow Me
- Visual Voicemail
Both available
- Microsoft Office
- Windows Phone
On-Premises
- With Mitel Applications Suite (MAS) set of unified
communications collaboration tools
- Microsoft Outlook and Office, IBM Lotus Notes
On-Premises
On-Premises
Meet-me conferencing
On-Premises
- Call recording
- Fax detection
- 8-party conferencing
- Meet-me conferencing
On-Premises
- Call handling/management from PC
- Video conferencing via PCs
On-Premises
- Voice, video and Web conferencing
- Voice and video call recording
- IVR (interactive voice response)
- Microsoft Active Directory
- Microsoft Exchange
- Microsoft Outlook
On-Premises (can
also serve as
service provider's
hosted services
platform)
Video conferencing through soft phone
- Microsoft Outlook
- Microsoft OCS/Lync
- Lotus Notes
- Novell GroupWise.
on-Premises
Supports soft phones
Hosted
On-Premises
Conferencing
Microsoft Outlook, CRM (TAPI) and LDAP Contact
Databases
On-Premises
On-Premises
- Call recording
- 20-way conferencing
- Meet-me conferencing
- Click-to-call (callback)
- Conferencing
Hosted
- Windows applications
- Outlook contacts
- RingCentral CloudFax
Hosted
With Samsung OfficeServ UC applications including
ACD, instant messaging, soft phone etc.
On-Premises
- Web conferencing
- Audio conferencing
- Desktop/application sharing
- Online presentations
- Multimedia recording
- Salesforce.com
- Microsoft Dynamics CRM
- Microsoft UC
- NetSuite
- Microsoft Outlook
On-Premises
- Web conferencing
- Audio conferencing
- Desktop/application sharing
- Online presentations
- Multimedia recording
- Salesforce.com
- Microsoft Dynamics CRM
- Microsoft UC
- NetSuite
- Microsoft Outlook
On-Premises
- Web conferencing
- Audio conferencing
- Desktop/application sharing
- Online presentations
- Multimedia recording
- Salesforce.com
- Microsoft Dynamics CRM
- Microsoft UC
- NetSuite
- Microsoft Outlook
On-Premises
On-Premises
8-party conferencing
One-number routing
On-Premises
Microsoft Outlook
On-Premises
- Video conferencing
- Web conferencing
On-Premises
Voice recording
Microsoft Outlook
On-Premises
- HD voice
- 14-way conferencing
- Call recording
- Voicemail transcription
- HD conferencing (up to 100 attendees)
- Push-to-talk
- Click-to-call
- Microsoft Outlook (via toolbar)
- Internet Explorer (via toolbar)
Hosted
- Multiparty and meet-me conferencing
- Web conferencing
- Microsoft Lync/OCS
- Microsoft Exchange
On-Premises
Multiparty and 3-way conferencing
Microsoft Outlook
On-Premises
- 8-party conferencing
- Video conferencing
- Microsoft Lync/OCS
- Microsoft Exchange
On-Premises
Conferencing
Microsoft Outlook
On-Premises
- Optional Conferencing
- Click-to-call
- Simultaneous ring
- Optional video calling
- HD voice
Microsoft Outlook
Hosted
- Optional Conferencing
- Click-to-call
- Simultaneous ring
- Optional video calling
- HD voice
Microsoft Outlook
Hosted
Microsoft Outlook
Hosted
- Microsoft Outlook
- Firefox (through toolbar)
Hosted
Outlook, Google Calendar, XMPP chat, Web based
CRM
On Premise
- Optional Conferencing
- Click-to-call
- Simultaneous ring
- Optional video calling
- HD voice
- Optional find me/follow me
- Optional voice, video conferencing
- 3-way calling
HD Video, Intelligent Presence, Call Swipe, E911,
Recording, Calendar Integration
- Advanced features available via CIX-compatible
Media Application Server
- Find me/follow me
- Call recording
- Video conferencing
- File sharing and collaboration tools
- Call recording
- Meet-me conferencing
- Web collaboration
- Find me/follow me call routing
On-Premises
- SalesForce.com
- Act!
- Microsoft Outlook
On-Premises
Call recording
15-party conferencing
On-Premises
Microsoft Outlook (with optional ezPhone CTI
application)
- Call recording
- Find me/follow me
- Conferencing
Hosted
- Click-to-call-me (embedded Web-page buttons)
- Caller locator
- Conferencing (3-way and 5-8 participants)
- Call recording
- IVR
- Follow-me
- Find me/follow me with simultaneous ring
- 3-way calling
On-Premises
Hosted
Hosted
With optional Whaleback integrated messaging,
mobility, conferencing & collaboration and contact
center hosted services
Hosted
management, onpremises call
processing
Trunking
Unified Communications Features
Supported Handsets
FXO FXS SIP
Call pickup—answer any call, whether on hold or
ringing, even if it’s coming from another line.
Y-link, Snom Aastra, Black Box,
FXO FXS SIP
Call pickup—answer any call, whether on hold or
ringing, even if it’s coming from another line.
Y-link, Snom Aastra, Black Box,
N/A (runs over broadband Internet
connection)
- Voice mail to e-mail
- Mobile integration (Android, iPhone)
- Integrated soft phone
- Cisco and Polycom IP phones
- Polycom cordless IP phones
- Polycom IP conference phones
- Polycom and Tango video phones
- Linksys analog phone/fax adapters
N/A (runs over broadband Internet
connection)
- Voice mail to e-mail
- Mobile integration (Android, iPhone)
- Integrated soft phone
- Cisco and Polycom IP phones
- Polycom cordless IP phones
- Polycom IP conference phones
- Polycom and Tango video phones
- Linksys analog phone/fax adapters
N/A (runs over broadband Internet
connection)
- Multimedia Management
SIP
- OneBox Unified Messaging
- Mobile integration
- InTouch Soft Client
- Integrated soft phones
- Fixed Mobile Convergence
SIP, IP, IP DECT, digital, analog
SIP
- Unified messaging:
- E-voicemail and unified mode (e-mail, voice mail
and faxes in single inbox) compatible with Microsoft
Exchange and Lotus
- Integrated mode (separate inboxes for e-mail and
voice mail/fax) compatible with Microsoft Outlook
Aastra IP, SIP, video SIP, H323, IP DECT, Wi-Fi
SIP or GSM/Wi-Fi, SIP or Aastra soft-phones, and
analog and digital terminals, or traditional DECT
sets, via Aastra X Series gateways
Analog, ISDN, SIP
- Unified messaging
- Integrated chat, desktop sharing, video
conferencing
- Fixed-mobile convergence (FMC)
- Integrated soft phone
Aastra desk phones, DECT
SIP, ISDN PRI, DDI
Integrated Aastra 2770ip soft phone
SIP, DECT
6 SIP trunks and 6 FXO lines
- Unified messaging
Analog (2) and Allworx IP phones
SIP, FXO, T1/PRI
6 SIP trunks and 6 FXO lines
- Unified messaging
- Mobile link
- Analog (2) and Allworx IP
- Allworx phones support remote users
SIP, up to 3 FXO trunks
- Unified messaging
- Analog (5) and Allworx IP
- Allworx phones support remote users
SIP and TDM
- Mobile Integration
- One-Number Service
- Integrated Soft Phones
- Integrated Video Conferencing
Analog, digital, IP and mobile phones and PC
softphones
SIP, TDM
- Unified messaging
Any combination of IP, SIP, VoWLAN, TDM and
DECT technologies
IP, IP/TDM, TDM
- One-number services
- Visual voice mail
- Mobile integration
- OmniTouch IP TouchTM 8 and 9 Series
- Mobile IP Touch 310/610 (WLAN) and 300/400
(DECT) wireless phones
SIP
SIP
- Access to voice mail, e-mail and fax messages via
same interface
- Access to messages via phones and PCs using
various interfaces including Microsoft Outlook and
Lotus Notes
- Mobile integration through mobile version of one-X
software
- Video conferencing via Avaya Flare for tablets
- One-X integrated soft phone for PCs with Avaya
handsets connected
- Access to voice mail, e-mail and fax messages via
same interface
- Access to messages via phones and PCs using
various interfaces including Microsoft Outlook and
Lotus Notes
- Mobile integration through mobile version of one-X
software
- Video conferencing via Avaya Flare for tablets
- One-X integrated soft phone for PCs with Avaya
handsets connected
SIP, analog, DCP, H.323
SIP, analog, DCP, H.323
Private network for guaranteed
quality or over public Internet
Voice mail to e-mail included
Mobile integration available
Softphone available
Fax to email available
Mitel phones included or
Mitel phones for sale
SIP or FXO
Any SIP phones but optimized for Cisco SPA901,
SPA921, SPA922, SPA941, and SPA942 smallbusiness IP phones
- SIP (up to 12 active trunk calls)
- PSTN FXO (4 built-in FXO ports,
maximum 12 ports using 2 SPA8800
IP Telephony Gateways)
- ISDN BRI (basic rate interface) via
Mediatrix® 4400 Series Digital
Gateways
Analog or Cisco SPA300 and SPA500 Series IP
Phones
- 4 to 12 analog (PSTN) trunks
- 2 to 6 BRI (basic rate interface)
trunks
- 1 or 2 optional PRI (primary rate
interface) T1/E1 trunks
- Smart CallConnectors call control software
integrated with Windows Outlook, Internet Explorer
etc.
- Integrated business productivity applications
- Unified IP Phones 6900 and 7900 Series and
Cisco Small Business SPA Series IP Phones,
including wireless handsets and Session Initiation
Protocol (SIP) phones
- Video telephony via Cisco USB video camera
connected to any 7900 Series phone, selected 6900
Series phones or to the IP Communicator soft
phone
SIP, T1/E1 PRI, and T1/E1 channelassociated signaling (CAS), analog
(FXO/FXS)
- Cisco Unity Connection unified messaging
- Cisco IP Communicator Windows-based soft phone
- Single-number reach (mobile, remote integration)
- Integrated video calling
Cisco Unified SIP Phone 3905, Unified IP Phone
6900 Series, Unified IP Phone 8900 Series, Unified
Conferencing Station 7937, Unified IP Wireless IP
Phone 7925G
H.323 or SIP
- Cisco Unified Mobility mobile integration
- Cisco Unity Connection unified messaging
Full range of Cisco Unified IP phones
H.323 or SIP
- Integrated messaging and presence
- Cisco Unity Connection unified messaging
- Single-number-reach integrates calling to/from
desktop, home and mobile phones
Full range of Cisco Unified IP Phones
PSTN or SIP
- Unified messaging
- Presence
- Mobile integration
N/A (runs over broadband Internet
connection)
- Mobile integration
- Presence and collaboration
- Digium D40, D50, D70 HD voice IP desk phones
- Mobile apps for Android, BlackBerry, iPhone
TDM, ISDN, SIP (QX1000: SIP only)
T1/PRI and analog (FXO/FXS)
- Voice mail to e-mail
- Mobile integration (Call Center and Unified Agent
Editions)
Analog and digital
N/A (runs over broadband Internet
connection)
- Voice mail to e-mail
- Mobile integration (via find me/follow me)
- IP phones supplied by Fonality
- HUD Mobile app available for iPhone, Android
N/A (runs over broadband Internet
connection)
- Voice mail to e-mail
- Mobile integration (via find me/follow me)
- IP phones supplied by Fonality
- HUD Mobile available for iPhone, Android
- Voice mail and fax integration
- Free CounterPath soft phone
- Polycom Soundpoint IP 331, 335, 450, 550, 560,
650, 670
- Polycom VVX 500
- Cisco SPA504G
- Linksys SPA2102 and 3102 ATAs
N/A (runs over broadband Internet
connection)
PSTN TDM to customer site
- Unified messaging
Calls delivered from hosted VoIP
contact center to customer premises - Unified messaging
over MPLS IP network
Calls delivered from hosted contact
center to customers' existing PBX via - Unified messaging
TDM phone lines
- Unified messaging
MPLS IP network and/or PSTN TDM - Mobile integration
- Remote integration
Interaction SIP Station (uses headset, dedicated
processor)
Interaction SIP Station (uses headset, dedicated
processor)
Customer's existing handsets
- Desktop phones
- SIP soft phone
SIP
- Voice mail to e-mail
SIP desk phones and soft phones
Supports Analog, T1, PRI and SIP
(no 3rd party boxes needed for SIP)
Soft Phone, Screen & application sharing, Chat, Chat
rooms, Conference rooms, Complex call routing, 6
party video conference, IP bridging, Outlook record
pop, Presence, Grouping, Call Record, hold, transfer,
click to call, presence synch with outlook, park, and
much more
LG-Ericsson IP Phones, LG-Ericsson SIP phones,
LG-Ericsson Digital Phones, LG-Ericsson DECT or
Wi-Fi phones, LG-Ericsson Conference Phones,
and 3rd party SIP phones (such as Polycom and
others (limited functionality)
SIP
- Unified voice messaging
- Mobile integration
3rd party SIP/analog phones
SIP and PSTN TDM
- Unified conferencing
- Presence
SIP desk phones and Windows Mobile phones
SIP and PSTN TDM
- Unified messaging
- Mobile integration
- Integrated audio and video conferencing
- Integrated user interface
SIP phones
SIP, PSTN TDM, PRI
- Unified messaging
SIP, PSTN TDM, BRI
- Unified voice messaging
- Mobile integration
PSTN TDM, ISDN PRI
- Mitel 5304, 5212, 5324, 5330, 5340 IP Phone,
- Mitel Supersets 4015 and 4025
- Mitel 5310 IP Conference Unit
- Mitel 12 and 48-button Programmable Key
Modules (PKMs)
- Mitel 8528 / 8568 Digital Telephones
- Mitel 5304 / 5320 / 5330 / 5340 / 5360 IP Phones
- Mitel Unified Communicator Advanced SoftPhone
- Mitel Unified Communicator Express
- Mitel 5610 DECT Wireless Handset and IP DECT
Stand
- Mitel Cordless Headset and Handset for the 5300
Series IP Phones
- Mitel 5310 IP Conference Unit
- Mitel IP Programmable Key Module (PKM) 12 and
48 for the Mitel 5324 IP Phone
Analog or digital (DSX phones)
H.323, SIP, ISDN BRI/PRI, T1 and
fractional T1
- Unified messaging
- Presence
- Integrated soft phones
- Integrated video conferencing via soft phone
- Mobile extension
Variety of proprietary IP and digital terminals
Analog, SIP, T1 or PRI
- Unified messaging
- Collaboration tools
- Schedule-based presence and availability
- Any SIP device
- Full line of Polycom video phones and
conferencing units
PSTN analog/TDM, SIP, H.323,
ISDN BRI and PRI
- Unified messaging
- Mobile integration
- Integrated soft phone with video conferencing
capability
- SIP IP desk phones
- Digital desk phones
- DECT cordless phones
- Wi-Fi handsets
N/A (runs over broadband Internet
connection)
- Mobile integration
PSTN analog/TDM
Analog, PRI, T1, H.323, SIP
- Cisco SPA 303G & SPA 504G,
- Polycom SoundPoint 331, 550 & 650
- Polycom SoundStation 6000
- Linksys PAP2T analog telephone adapter
Proprietary analog
- Mobile integration
- Integrated soft phones
Analog, SIP, proprietary analog, proprietary IP,
proprietary digital, DECT
Proprietary analog, digital and IP handsets including
Panasonic KX-T7000, 7400, 7600, 7720, 7731,
7750 series as well as KX-NT136, KX-NT265 and
SLTs
Analog and TDM, H.323, SIP
- Unified messaging/enhanced voice mail
- Integrated SIP soft phone
- Mobile integration
- Find me/follow me
SIP phones
N/A (runs over broadband Internet
connection)
- Unified messaging
- Mobile integration (Android, BlackBerry, iPhone)
- Integrated soft phone
- Polycom IP phones 321, 335, 550, 650
- Polycom Conference Phone 6000
- Cisco SPA 303, SPA 508G, SPA 525G2
- Cisco Linksys SPA-2102 analog telephone adapter
- Other SIP phones from Aastra, Cisco,
Grandstream, Polycom, snom
Analog, ISDN2 and/or SIP trunks
- Unified messaging
- Mobile integration
- Integrated soft phones
- Integrated video conferencing
N/A (runs over broadband Internet
connection)
- All models: IP/SIP phones, soft phones, digital
phones, analog phones
- Some models: video phones, 3G dual-mode
phones, Wi-Fi phones
Digital
- Unified messaging
- Find-me routing
- Mobile integration
- Integrated user interface
- Integrated video conferencing
ShoreTel IP or SIP (plus analog for 220T1A), soft
phones
BRI
- Unified messaging
- Find-me routing
- Mobile integration
- Integrated user interface
- Integrated video conferencing
ShoreTel IP or SIP, analog, soft phones
Analog
- Unified messaging
- Find-me routing
- Mobile integration
- Integrated user interface
- Integrated video conferencing
ShoreTel IP or SIP, analog, soft phones
- Unified messaging
- Mobile integration
- OpenScape Personal Edition integrated soft phone
- Availability & presence
- Siemens OpenStage and optiPoint digital phones
- optiPoint WL2 wireless phones
- DECT wireless phones
- IP and analog phones
ISDN
PSTN
Analog, ISDN (BRI and PRI), SIP
BRI, E1 PRI (30 channels), T1 PRI
(24 channels), analog, SIP
- Unified messaging
- Mobile integration
- Integrated soft phones
- Integrated video conferencing
- Integrated user interface
- Presence-based collaboration
- OpenStage TDM and IP, DECT wireless, Wi-Fi,
soft phones
- Dual-mode (cellular-Wi-Fi) Apple, BlackBerry and
Nokia
PSTN or SIP
- Mobile integration
- Integrated user interface
- Presence management
- Conferencing
- OpenStage digital
- SIP
- DECT
- Wi-Fi (optiPoint WL2)
N/A (runs over broadband Internet
connection)
- Unified messaging (voice mail and fax to e-mail)
- Simultaneous ring
- Polycom SoundPoint IP HD desk phones
- SoundStation IP HD conference phones
- Unified messaging
- Presence
- Mobile integration
- Analog, digital, and IP (SIP and MGCP) terminals,
including Tadiran T300 Series and P-Series IP
phones
- DECT phones
- Third party SIP devices, softphones, and video
phones
E1, T1, PRI, and IP
SIP, T1/E1 PRI
Analog (4), E1/T1 PRI, SIP (30)
PSTN or SIP
- Unified messaging
- Mobile integration
- Presence
- Unified messaging
- Mobile integration
- Unified messaging (voice mail to e-mail)
- Click-to-call from Outlook
- Mobile integration
- Tadiran FlexSet-IP phones and FlexIP softphones
- Tadiran T200 series SIP/MGCP IP telephones
SIP, MGCP, Wi-Fi, softphones, HD terminals
- Polycom 301, 320, 321, 330, 331, 430, 501, 550,
601, 650
- Grandstream GXP2000, GXP2020
- Counterpath Eyebeam soft client
- Unified messaging
- Polycom SoundPoint IP 335, 450, 550, 650, 670
- Polycom SoundStation IP 6000, 7000
- Cisco 7940, 7960
Bundled private Internet connection
- Unified messaging
- Polycom SoundPoint IP 335 SIP, 450 SIP, 501
SIP, 550 SIP, 560 SIP, 601 SIP, 650 SIP, 670 SIP
- Polycom SoundStation IP 5000 SIP, 6000 SIP, IP
7000 SIP
- Cisco SPA 504G, spa 525G, 7940
- (Telesphere can supply all but Cisco 7940)
N/A (runs over customer's existing
broadband Internet connection)
- Unified messaging
- Polycom SoundPoint IP 335, 450, 550, 650, 670
- Polycom SoundStation IP 6000, 7000
- Cisco 7940, 7960
N/A (runs over broadband Internet
connection)
- Unified messaging
- Mobile integration
Cisco SPA504G, SPA508G, SPA525G IP phones
T1, PRI, FXS, FXO, SIP
Presence Based Routing, Mobile Integration, HD
Video, Unified Messaging, Move active calls across
Teo 3101, Teo 4101, Teo 4104, Teo 7810, Teo
phones, Calendar Integration, Click to Call from Web 7810 TSG, SIP RFC compliant 3rd Party devices
and CRM
Analog, digital T1, ISDN PRI, SIP
- Unified messaging
- Mobile integration
Analog, proprietary digital and IP
SIP, plus analog and digital T1/PRI
trunks via gateways
- Unified messaging
- Presence
- Mobile integration
Analog, digital, SIP, proprietary IP, proprietary soft
phone, wireless IP phones
Bundled private Internet connection
Analog, T1, E1, ISDN BRI, SIP
- Unified messaging
- Integrated soft phone
- Proprietary digital and IP
- Spectralink digital
- Aastra IP
- SIP
- Analog
- DECT
T1, PRI or SIP
- Unified messaging
- Mobile extension
Analog, digital, IP, soft phones, Wi-Fi, DECT
- Unified messaging
- Presence
- Polycom IP 321 and 335 VoIP phones
- Polycom IP 5000 conference VoIP phone
- Panasonic TPA50B cordless Phone
- Linksys SPA2102 ATA
- Standard SIP soft phones for smart phones or PCs
- Unified messaging
- Mobile integration
- Cisco 303G, 502G, 504G, 525G2
- Panasonic TGP 500 (desk/cordless), TPA 50
(cordless)
- Polycom SoundPoint IP 331, 450, 550, 650
- Polycom SoundStation IP 6000
- CounterPath X.lite 4.0 (free) and eyeBeam 1.5
soft phones
- Yealink T20
- Android and iPhone with free mobile apps
N/A (runs over broadband Internet
connection)
- Unified messaging
- Simultaneous ring
- Generic SIP
- Yealink T-20, T-22, T-26, SIP-T28P
- Panasonic TPA50 and TGP500 cordless
- Cisco 2102 ATA (analog telephone adapter)
- SIP Soft phones
SIP over managed IP networks
- Optional unified messaging
- Optional mobile integration
- Optional integrated soft phones
- Optional audio conferencing and Web meetings
- Optional presence
N/A (runs over broadband Internet
connection)
N/A (runs over broadband Internet
connection)
Management Interface
User Interface
Pricing/Billing Model
GUI Setup Wizard
Call for discounts
GUI Setup Wizard
Call for discounts
Web portal ("online
administration")
Web portal ("online
administration")
Monthly fee per extension, plus
one-time activation fee and cost of
phones
Web portal
"Web dashboard"
Monthly fee per extension, plus
one-time activation fee and cost of
phones
Web portal (browser
based)
Web portal (browser based)
Monthly fee per user/seat
Purchase
Web portal (Aastra
Management Portal, or
AMP)
Telephony Web Portal (TWP)
Purchase
Client software
OfficeSuite client software
Purchase
Web portal
Via browser-based OpenCTI 50 Purchase
Purchase
Purchase
Purchase
Alcatel-Lucent My IC Web for
Office Web interface
Detailed call reporting and
GUI-based desktop client
accounting
Unified graphical interface
Aura System Manager
secure browser-based
management console
Aura System Manager
secure browser-based
management console
Via OmniTouch My Instant
Communicator
Purchase
Purchase
Purchase
- one-X Portal provides access
to unified communications
capabilities through Web
browsers
Purchase
- one- X Communicator client
software
- One-X Mobile
- MyPhone Web-based GUI
- one-X Communicator
- one-X Portal
- one-X Mobile
Purchase
Website
Website
Monthly fee per extension, per
virtual line and any
access/transport circuits plus onetime activation fee. Phones are
included or available for sale.
Web portal
Via phone
Purchase
Web-based configuration
utility with setup wizard
Through phones
Purchase
Via Cisco Configuration
Via Smart CallConnectors call
Assistant Windows-based
control software
client software
Purchase
Web-based with initial
setup wizard
Purchase
Through device
Via Cisco Unified
Via Cisco Unified Personal
Communications Manager
Communicator client
Assistant application
Purchase
Via Cisco Unified
Provisioning Manager
application
Purchase
Desktop client software
Web browser-based
Browser-based Switchboard
Purchase appliance, phones &
software with user licenses
Monthly fee per user/seat plus
cost of phones
Web portal
Purchase
Via Web-based hosted
Fonality Control Panel
Fonality HUD (Heads Up
Display) GUI-based call
management client software
Purchase
Via Web-based hosted
Fonality Control Panel
- Fonality HUD (Heads Up
Display) GUI-based call
management client software
- HUD Queues for contact
center applications
Monthly fee per user, cost of
phones included
Via Web-based hosted
Fonality Control Panel
- HUD (Heads Up Display) GUIbased call management client
Monthly fee per user, cost of
software
phones included
- HUD Agent and HUD Queues
for contact center applications
WebLINK Internet Control
Panel
Monthly fee, cost of phones not
included
Web portal
Interaction client (works with
Interaction SIP Station)
Web portal
Interaction client (works with
Interaction SIP Station)
Web portal
Web client
Web portal
- Web client
- Mobile client
Monthly fee per user/seat
Web portal
Web portal
Monthly fee plus calling and other
charges
Secure web based (no
special applications
needed) and can be
managed from anywhere
Windows based - GUI Integrates with our Managed
PoE Switches
Reseller based
PC-based
Via phone
Monthly fee per user/seat
Lync server control panel
Via Office apps
Software license
PC-based
Via Mitel Unified
Communicator Express,
Advanced and Mobile client
applications
Purchase
Monthly fee
Monthly fee
Endpoint cost included???
Monthly fee
PC-based
Phone and soft phone
Purchase
PC-based
Via phone and soft phone
Purchase
Administration via
telephone set or PC
connected via USB or
Ethernet port
Via telephone set
Purchase
Centralized PC-based
management, including
installation wizard
- PC attendant for handling
calls directly from PC
- PC assistant for managing
desktop terminal from PC
Purchase
GUI-based client or Web
interface
UC client providing point-andclick drag-and-drop call
management
Purchase
Local or remote Webbased
- PC attendant for handling
calls directly from PC
- PC assistant for managing
desktop terminal from PC
Purchase
Web portal
Via phone
Monthly fee plus cost of phones
Purchase
Communication Assistant call
management software
Purchase
Purchase
Browser-based dashboard
Unified Command Center
Monthly fee per user/seat
browser-based client dashboard
Web portal (browser
based)
Integrated call control software
and soft phone for Mac and
Windows
Monthly fee plus initial cost of
phones
Web portal (browser
based)
Web portal (browser based)
Purchase
ShoreTel Director Webbased call management
- ShoreTel Communicator
(browser and client apps)
- RoamAnywhere Client for
Android, BlackBerry, iPhone,
Nokia Symbian
Purchase
ShoreTel Director Webbased call management
- ShoreTel Communicator
(browser and client apps)
- RoamAnywhere Client for
Android, BlackBerry, iPhone,
Nokia Symbian
Purchase
ShoreTel Director Webbased call management
- ShoreTel Communicator
(browser and client apps)
- RoamAnywhere Client for
Android, BlackBerry, iPhone,
Nokia Symbian
Purchase
PC-based
Purchase
PC-based
Purchase
PC-based
myPortal UC client
Purchase
PC-based
myPortal UC client
Purchase
Web-based system
management
Client software:
- myPortal for Desktop
- myPortal for Outlook
- myPortal for Mobile
- myPortal for OpenStage
- myAttendant
Purchase
Web-based administrator
dashboard
Via phones, Microsoft Outlook
or IE toolbars
- Monthly fee plus cost of phones
(purchase or lease)
- Quality of Service router supplied
PC-based GUI
administrative tool
Coral Navigator toolbar or fullscreen client application
Purchase
PC-based
Coral Navigator toolbar or fullscreen client application
Purchase
Web-based administration
Optional Navigator desktop UC
Purchase
client
TalkSwitch Concero
Console desktop client
TalkSwitch Concero Console
desktop client
Purchase
Web portal (browser
based)
Microsoft Outlook, browser
toolbar, Web page
Monthly fee, phones and Internet
connection included
Web portal (browser
based)
Microsoft Outlook, browser
toolbar, Web page
Monthly fee with Internet
connection included, customer
pays for existing or Telesphereprovided phones
Web portal (browser
based)
Microsoft Outlook, browser
toolbar, Web page
Monthly fee, phones included
Web-based Admin
Technical Portal
Web-based User Teleo Portal
Monthly fee
RIA Rich Internet
Application - Application
style capabilitiies with
Web accessibility.
Deskphone, PC/Mac
Softphone, Web Based
Interface, Smartphone, Tablet
System Hardware + One Time
User Licence + User Devices
eManager browser-based
system administration
My Phone Manager (browserbased)
Purchase
Browser-based (Web
portal)
Browser-based (Web portal)
Purchase
Web-based Wave Global
Administrator
management console
Viewpoint desktop client
(Windows)
Purchase
PC-based
Optional ezPhone desktop call
manager
Purchase
Web-based
Web-based
Monthly fee plus one-time $19.99
activation fee plus cost of phones
- Web portal (account
settings/administration only)
Web portal (administration)
- Vocalocity Desktop (Mac and
Windows) call handling
Web portal (voice mail access
Web portal (administration)
and settings)
Monthly fee for unlimited or
metered extensions plus cost of
phones
Monthly fee
Monthly fee
Estimated Cost
Installation
under $1,600
Available or Easily done as DIY
under $1,200
Available or Easily done as DIY
Product Web Page
http://www.blackbox.com/Store/Detail.aspx/HybridPBX-VoIP-Gateway-with-12-FXO-2-FXS-and-4-PortEthernet-Switch-with-4-10-100-Ports/IPBX1224
http://www.blackbox.com/Store/Detail.aspx/HybridPBX-VoIP-Gateway-with-4-FXO-2-FXS-and-4-PortEthernet-Switch-with-4-10-100-Ports/IPBX424
- Unlimited extension: $29.99 per month plus $39.99
activation fee
- Self (with phone help from
- Metered extension: $24.99 per month for 250 minutes, plus
http://www.8x8.com/CommunicationsSolutions/ByPro
installation reps)
2.9 cents per minute thereafter, plus $39.99 activation fee
duct/VirtualOffice.aspx
- Professional installation available
- Global extension (includes international calls to multiple
destinations) $79.99 per month plus $39.99 activation fee
- Unlimited Extension Pro: $49.99 per month for calls to
North America/Europe etc. plus $39.99 activation fee
- Metered Extension Pro: $49.99 per month for 250 minutes,
- Self (with phone help from
plus 2.9 cents per minute thereafter, plus $39.99 activation
http://www.8x8.com/CommunicationsSolutions/ByPro
installation reps)
fee
duct/VirtualOfficePro.aspx
- Professional installation available
- Global Extension Pro (includes international calls to
multiple destinations) $104.99 per month plus $39.99
activation fee
Contact vendor for detailed pricing
- Self through Jumpstart program
- Professional
http://www.8x8.com/CommunicationsSolutions/ByPro
duct/CompleteContactCenter.aspx
Contact vendor for detailed pricing
Professional
http://www.aastra.com/aastra-700.htm
Contact vendor for detailed pricing
Professional
http://www.aastra.com/aastra-5000.htm
Contact vendor for detailed pricing
Professional
http://www.aastra.com/aastra-400.htm
Contact vendor for detailed pricing
Self
http://www.aastra.com/aastra-800.htm
Contact vendor for detailed pricing
Professional (by Authorized
Allworx Partner)
http://www.allworx.com/phone_systems/6x12.aspx
Contact vendor for detailed pricing
Professional (by Authorized
Allworx Partner)
http://www.allworx.com/phone_systems/6x.aspx
Contact vendor for detailed pricing
Professional (by Authorized
Allworx Partner)
http://www.allworx.com/phone_systems/48x.aspx
http://enterprise.alcatellucent.com/?product=OmniPCXOffice&page=overvie
w
Contact vendor for detailed pricing
Contact vendor for detailed pricing
Professional
http://enterprise.alcatellucent.com/?product=BiCS&page=overview
Contact vendor for detailed pricing
Professional
http://enterprise.alcatellucent.com/?product=OmniPCXEnterprise&page=ov
erview
Contact vendor for detailed pricing
Professional
http://www.avaya.com/usa/product/avaya-aura
Contact vendor for detailed pricing
Professional
http://www.avaya.com/usa/product/avaya-aurasolution-for-midsize-enterprise
Self (with phone help from
installation reps)
Professional installation available
http://www.broadviewofficesuite.com
Contact vendor for detailed pricing
Self
http://www.cisco.com/en/US/prod/collateral/voicesw/
ps6788/vcallcon/ps10030/ps10031/data_sheet_c78504126.html
Contact vendor for detailed pricing
Self
http://www.cisco.com/en/US/products/ps10782/index
.html
Contact vendor for detailed pricing
Professional (available only
http://www.cisco.com/en/US/products/ps7293/index.
through Cisco distribution partners) html
Contact vendor for detailed pricing
Professional
http://www.cisco.com/en/US/products/ps11370/index
.html
Contact vendor for detailed pricing
Professional
http://www.cisco.com/en/US/products/ps7273/index.
html
Contact vendor for detailed pricing
Professional
http://www.cisco.com/en/US/products/ps11369/index
.html
- 60 SOHO: $2,079 with 10 silver subscriptions
- 65 SMB: $3,729 with 10 silver subscriptions
- 305 SMB: $4,664 with 10 silver subscriptions
- 355 SMB: $6,545 with 10 silver subscriptions
Self or via distributor
http://www1.digium.com/en/products/switchvox
$35 per user per month
Self
http://www1.digium.com/en/products/hosted-pbx
Contact vendor for detailed pricing
Professional
http://www.epygi.com/quadro-ip-pbx/69
$620 per user ($6,200 capital expenditures for minimum of
10 users)
Professional
http://www.fonality.com/solutions/resources/hybridhosted-pbxtra
Starts at $30 per user per month, 1 year minimum contract
Self (phones shipped to customer) http://www.fonality.com/solutions/resources/hosted
Starts at $25 per user per month, 50 users under 3-year
contract
Self (phones shipped to customer)
http://www.fonality.com/solutions/fonality-enterprisesolution
Contact vendor for detailed pricing
Self
http://www.freedomiq.com/
Contact vendor for detailed pricing
Professional
http://www.inin.com/ProductSolutions/Pages/Custom
er-Interaction-Center.aspx
Contact vendor for detailed pricing
Professional
http://www.inin.com/ProductSolutions/Pages/Custom
er-Interaction-Center.aspx
Contact vendor for detailed pricing
No installation (uses existing
premises equipment)
http://www.inin.com/ProductSolutions/Pages/Custom
er-Interaction-Center.aspx
Contact vendor for detailed pricing
Professional
http://www.inin.com/ProductSolutions/Pages/Custom
er-Interaction-Center-Enterprise.aspx
Monthly fees:
- SOHO (up to 5 users) $39.95 per month
- Small business (15+ employees) $99.95 per month
- Medium business (50+ employees) $199.95 per month
No installation except connecting
SIP phones
http://www.onsip.com/
Depends on Models, featrues needed, size, but since there
is no user or trunk licenses, system is extremely affordable
Done by resellers worldwide
www.lgericssonus.com
$19.95 price per user
Professional
http://www.megapath.com/voice/
Contact vendor for detailed pricing
Professional
http://lync.microsoft.com/en-us/Pages/unifiedcommunications.aspx
Contact vendor for detailed pricing
Professional
http://mitel.com/products/unified-communicationsplatforms/mitel-communications-director/
Contact vendor for detailed pricing
Professional
http://mitel.com/products/unified-communicationsplatforms/mitel-sx-200-ip/
Contact vendor for detailed pricing
Professional
http://mitel.com/products/unified-communicationsplatforms/mitel-5000/
Contact vendor for detailed pricing
Professional
DSX-40:
http://www.necunifiedsolutions.com/main/Products/P
roProduct.asp?prodid=427&solid=5&primprodid=&pri
mprodname=&catid=&searchtext=
DSX-80, -160:
http://www.necunifiedsolutions.com/main/Products/P
roProduct.asp?prodid=428&solid=5&primprodid=&pri
mprodname=&catid=&searchtext=
Contact vendor for detailed pricing
Professional
Contact vendor for detailed pricing
Professional
http://www.necunifiedsolutions.com/main/Products/P
roProductCategoryMain.asp?catid=210
Contact vendor for detailed pricing
Professional
http://www.necunifiedsolutions.com/main/Products/P
roProduct.asp?catid=212&prodid=380
- $34.95 per user per month for 1 user
- $24.95 per user per month for 4 users
- $21.95 per user per month for 8 users
Self (phones shipped to customer) http://www.nextiva.com/products/office.html
Contact vendor for detailed pricing
Authorized dealer
http://panasonic.com/business/psna/products-homebusiness/business-phones/systems/soho/KXTA824.aspx
Contact vendor for detailed pricing
Authorized dealer
http://panasonic.com/business/psna/productlisting/141506.aspx
http://panasonic.com/business/psna/products-homebusiness/business-phones/systems/digital/KXTDA50G.aspx
Contact vendor for detailed pricing
Authorized dealer
$33 to $99 per user per month
Self (phones shipped to customer)
Monthly fee per user:
- $39.99 for 1 to 3 users
- $24.99 for 50 or more users
Self (phones shipped to customer) http://www.ringcentral.com/office/how-it-works.html
Contact vendor for detailed pricing
Professional
http://www.panterranetworks.com/products/voice/ind
ex.php
http://www.samsung.com/global/business/telecomm
unication/productType.do?ctgry_group=13&ctgry_typ
e=28
Contact vendor for detailed pricing
Professional
Contact vendor for detailed pricing
Professional
Contact vendor for detailed pricing
Professional
Contact vendor for detailed pricing
Professional
Contact vendor for detailed pricing
Professional
Contact vendor for detailed pricing
Professional
http://www.shoretel.com/products/uc_platform
http://www.shoretel.com/products/uc_platform
http://www.shoretel.com/products/uc_platform
http://www.siemensenterprise.com/us/products/communicationssystems-for-small-medium-businesses/hipath500.aspx
http://www.siemensenterprise.com/us/products/communicationssystems-for-small-medium-businesses/hipath1100.aspx
http://www.siemensenterprise.com/us/products/communicationssystems-for-small-medium-businesses/hipath3000.aspx
Professional
http://www.siemensenterprise.com/us/products/voice-solutions/hipath4000.aspx
Contact vendor for detailed pricing
Professional
- MX: http://www.siemensenterprise.com/us/products/communicationssystems-for-small-medium-businesses/openscapeoffice-mx-platform.aspx
- LX: http://www.siemensenterprise.com/us/products/communicationssystems-for-small-medium-businesses/openscapeoffice-lx-solution.aspx
- Monthly per-user fee starting at $29 per month per line
- Polycom phones $100 to $100 each
Self (phones shipped to customer) http://www.simplesignal.com/hosted_pbx.php
Contact vendor for detailed pricing
Professional
http://www.tadirantele.com/tadirantelecom/products/ip-pbx/coral-ipx-family.aspx
Contact vendor for detailed pricing
Professional
http://www.tadirantele.com/tadirantelecom/products/ip-pbx/coral-ipx-office.aspx
Contact vendor for detailed pricing
Professional
http://www.tadirantele.com/tadirantelecom/products/ip-pbx/ucx.aspx
- 24vsx: $695 or $44 per extension
- 48vsx:$1,295 or $41 per extension
- 84vsx: $1,495 or $47 per extension
- 8 additional IP extensions: $300 or $38 per extension
Self or reseller
http://talkswitch.com/us/en/Products/phoneSystems/
Contact vendor for detailed pricing
Contact vendor for detailed pricing
Self
http://www.telesphere.com/Telesphere_Complete.ht
ml
Contact vendor for detailed pricing
Self
http://www.telesphere.com/Telesphere_Select.html
Contact vendor for detailed pricing
Self
http://www.telesphere.com/Telesphere_Fusion.html
Contact vendor for detailed pricing
Self
http://telovations.com/index.php/homepage-2/cloudcommunications-a-collaboration/hosted-voice
Contact Vendor for detailed pricing
Professional via Teo Elite Partners http://www.teotech.com
Contact vendor for detailed pricing
Professional
http://www.telecom.toshiba.com/Products/StrataCIX-IP-Telephone-Systems.cfm
Contact vendor for detailed pricing
Professional
http://www.telecom.toshiba.com/Products/IPedge-IPTelephone-System.cfm
Starting at $750 per user
- SBX IP: Starting at $350 per user
- MBX IP: Starting at $500 per user
Flat-rate pricing
- $39.99 per user per month for 1 user
- $19.99 per user per month for 50 users
Usage-based pricing:
- $9.99 per month for 300 minutes
- $94.99 per month for 2,500 minutes
Professional
http://www.vertical.com/vertical/waveip
Professional
SBX: http://www.vertical.com/vertical/sbxip
MBX: http://www.vertical.com/vertical/mbxip
Self or reseller
http://www.virtualpbx.com/product-info/
- Unlimited extension $39.99 per month
- Metered extension $14.99 per month plus $0.03 per minute
Self or reseller
- Virtual extension (calls forwarded to cellular phone): $14.49
per month (unlimited minutes)
http://vocalocity.com/small-business-voip/
- 2 lines, 1 to 5 employees: $59.95 per month, average
$14.98 per user per month
- 5 lines, 6 to 10 employees: $129.95 per month, average
$8.75 per user per month
- 8 lines, 11 to 20 employees: $209.95 per month, average
$8.75 per user per month
Self
http://voicecarrier.com/
Contact vendor for detailed pricing
Professional
http://www.whalebacksystems.com/unified_communi
cations/business_voice