Epson EZ-Load Service manual

EZLoad
●
EZLoad Stretch
Service Manual
First Edition: August 2002
Last Revision: May 2008
Document # 720000-0000
EZ LOAD PRINTER
Service Manual
Legal Notices
Disclaimer
Information in this document is subject to change without notice. Consult your Nanoptix Inc. sales
representative for information that is applicable and current. Nanoptix Inc. reserves the right to
improve products as new technology, components, software and firmware become available.
No part of this document may be reproduced or transmitted in any form or by any means,
electronic or mechanical, for any purpose without the express written permission of Nanoptix Inc.
Copyright
Copyright 2003 by Nanoptix Inc.
Dieppe, New Brunswick Canada
All rights reserved
Printed in Canada
Confidential, Unpublished
Property of Nanoptix Inc.
Trademarks
Epson is registered trademark of Epson Corporation.
Windows is registered trademark of Microsoft Corporation.
Nanoptix is a trademark. Other trademarks and registered trademarks are the property of their
respective holders.
Federal Communications Commission (FCC)
Radio Frequency Interference Statement
Warning
Changes or modifications to this unit not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Note
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own
expense.
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Information to the User
This equipment must be installed and used in strict accordance with the manufacturer's
instructions. However, there is no guarantee that interference to radio communications will not
occur in a particular commercial installation. If this equipment does cause interference, which can
be determined by turning the equipment off and on, the user is encouraged to contact Nanoptix
Inc. immediately.
Nanoptix Inc. is not responsible for any radio or television interference caused by unauthorized
modification of this equipment or the substitution or attachment of connecting cables and
equipment other than those specified by Nanoptix Inc. The correction of interferences caused by
such unauthorized modification, substitution or attachment will be the responsibility of the user.
In order to ensure compliance with the Product Safety, FCC and CE marking requirements, you
must use the power supply, power cord, and interface cable, which were shipped with this
product or which meet the following parameters:
Power Supply
UL Listed power supply with standard 60Hz-50Hz, 100-240VAC input and 24VDC output
equipped with AC line filtering, over-current and short-circuit protection.
Use of this product with a power supply other than the Nanoptix Inc. power supply will require you
to test the power supply and Nanoptix Inc. printer for FCC and CE mark certification.
Communication Interface Cable
An approved Nanoptix interface cable must be used with this product. Use of a cable other than
Nanoptix approved product will require that you test the cable with the Nanoptix Inc. printer and
your system for FCC and CE mark certification.
Power Cord
A UL listed, detachable power cord must be used. A power cord with Type SVT marking must be
used. For applications outside the North America, power cords that meet the particular country’s
certification and application requirements should be used.
Use of a power cord other than described here may result in a violation of safety certifications that
is in force in the country of use.
Industry Canada (IC)
Radio Frequency Interference Statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing
Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le
matériel brouilleur du Canada.
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Table of Contents
Table of Contents .......................................................................................................... iv
1. About the Printer........................................................................................................ 1
1.1
Description of Printer .................................................................................................. 1
1.2
EZLoad Version identification ................................................................................... 1
1.2.1
1.2.2
1.2.3
1.3
EZload hardware rev.1............................................................................................................ 1
EZload hardware rev.2............................................................................................................ 2
EZload Stretch ........................................................................................................................ 2
General specifications .................................................................................................. 3
2 Printer Controls ......................................................................................................... 4
2.1
Paper Loading .............................................................................................................. 4
2.2
Resetting Printer .......................................................................................................... 6
2.3
Paper Feed Button ....................................................................................................... 7
2.4
Status LED.................................................................................................................... 8
2.5
Testing the Printer ....................................................................................................... 9
3 Troubleshooting the Printer .................................................................................... 10
3.1
3.1.1
3.1.2
3.2
3.2.1
3.2.2
Printer Interface Ports............................................................................................... 10
PCB – non-DSP (100995-XXX)........................................................................................... 10
PCB – DSP (206004-XXXXX) ............................................................................................ 11
Pin designation of Communication Interfaces ........................................................ 12
RS-232 (DB-9) ..................................................................................................................... 12
Metri Mate (25 pin) .............................................................................................................. 12
3.3
Sensors and switches.................................................................................................. 13
3.4
Printing Problems ...................................................................................................... 14
3.5
Printer Does Not Work.............................................................................................. 14
3.6
Connector Layout, Main Controller PCB ............................................................... 15
3.6.1
3.6.2
PCB – non-DSP (100995-XXX) ......................................................................................... 15
PCB – DSP (206004-XXXXX) ........................................................................................... 16
4 Media and Supplies Guide....................................................................................... 17
4.1
4.1.1
4.1.2
4.1.3
4.2
Thermal Paper Specifications ................................................................................... 17
EZload H/W rev.1................................................................................................................. 17
EZload H/W rev.2................................................................................................................. 17
EZload Stretch ...................................................................................................................... 17
Ordering Thermal Paper........................................................................................... 18
5 Parts.......................................................................................................................... 19
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6 Mechanical Drawings .............................................................................................. 21
7 Spare parts replacement instructions ...................................................................... 23
7.1
Instruction A: Removal of the top cover................................................................. 23
7.2
Instruction B: Removal of the bezel (optional item) .............................................. 24
7.3
Instruction C: Removal of the rails (optional item) ............................................... 24
7.4
Instruction D: Removal of the main PCB ............................................................... 25
7.5
Instruction E: Removal of PCB mounting plate .................................................... 25
7.6
Instruction F: Removal of printing mechanism ..................................................... 26
7.7
Instruction G: Removal of the paper low sensor.................................................... 27
7.8
Instruction H: Removal of the door ........................................................................ 27
7.9
Instruction I: Removal of MetriMate I/O harness (optional item)....................... 28
7.10
Instruction J: Removal of power supply (optional item)....................................... 28
8 Printer Cleaning Instructions.................................................................................. 29
8.1
Open printer door and wipe off or vacuum the accumulated dust........................ 29
8.2
Clean the print line (black line on the print head) with a cotton swab and
isopropyl alcohol. .................................................................................................................... 30
8.3
Clean roller with a cotton swab and isopropyl alcohol........................................... 30
8.4
Clear dust off static brushes using a vacuum or light brush.................................. 30
8.5
Clean paper low sensor with a cotton swab and isopropyl alcohol ....................... 31
8.6
use
Clean optional top of from sensor with a cotton swab and isopropyl alcohol if in
31
9 Service & Support .................................................................................................... 32
9.1
Returning printers back to Nanoptix for repairs (RMA)....................................... 32
9.2
Technical Support Contact Information.................................................................. 32
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Figures
FIGURE 1: NANOPTIX EZLOAD PRINTER HARDWARE REV. 1.......................... 1
FIGURE 2: NANOPTIX EZLOAD PRINTER HARDWARE REV. 2.......................... 2
FIGURE 3: NANOPTIX EZLOAD STRETCH PRINTER ........................................ 2
FIGURE 4: LOADING PAPER ......................................................................... 4
FIGURE 5: ALIGNING PAPER EDGE ............................................................... 5
FIGURE 6: CLOSING DOOR .......................................................................... 5
FIGURE 7: RESETTING PRINTER ................................................................... 6
FIGURE 8: PAPER FEED BUTTON .................................................................. 7
FIGURE 9: LED POSITION ............................................................................ 8
FIGURE 10: STATUS TICKET ........................................................................ 9
FIGURE 11: INTERFACE PORTS (NON-DSP)................................................ 10
FIGURE 12: INTERFACE PORTS (DSP) ....................................................... 11
FIGURE 13: SENSORS & SWITCHES ........................................................... 13
FIGURE 14: CONNECTOR LAYOUT (NON-DSP) ........................................... 15
FIGURE 15: CONNECTOR LAYOUT (DSP) ................................................... 16
FIGURE 16: PARTS ................................................................................... 19
FIGURE 17: EZLOAD H/W REV 1 & 2 (IN MM)............................................. 21
FIGURE 18: EZLOAD STRETCH (IN MM)...................................................... 22
FIGURE 19: TOP COVER ............................................................................ 23
FIGURE 20: BEZEL .................................................................................... 24
FIGURE 21: RAILS ..................................................................................... 24
FIGURE 22: MAIN PCB ............................................................................. 25
FIGURE 23: PCB MOUNTING PLATE ........................................................... 25
FIGURE 24: PRINTING MECHANISM 1.......................................................... 26
FIGURE 25: PRINTING MECHANISM 2.......................................................... 26
FIGURE 26: PRINTING MECHANISM 3.......................................................... 26
FIGURE 27: PAPER LOW SENSOR 1 ............................................................ 27
FIGURE 28: PAPER LOW SENSOR 2 ............................................................ 27
FIGURE 29: DOOR .................................................................................... 27
FIGURE 30: METRIMATE HARNESS ............................................................ 28
FIGURE 31: POWER SUPPLY ...................................................................... 28
FIGURE 32: REMOVE DUST ........................................................................ 29
FIGURE 33: CLEAN PRINT HEAD................................................................. 30
FIGURE 34: CLEAN ROLLER ...................................................................... 30
FIGURE 35: CLEAN BRUSHES .................................................................... 30
FIGURE 36: CLEAN PAPER LOW SENSOR .................................................... 31
FIGURE 37: CLEAN TOF SENSOR .............................................................. 31
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Tables
TABLE 1: SPECIFICATIONS .......................................................................... 3
TABLE 2: LED INFORMATION ...................................................................... 8
TABLE 3: INTERFACE PORTS (NON-DSP) ................................................... 10
TABLE 4: INTERFACE PORTS (DSP)........................................................... 11
TABLE 5: 9 PIN RS232 SERIAL INTERFACE ................................................ 12
TABLE 6: 25 PIN METRI MATE INTERFACE .................................................. 12
TABLE 7: SENSORS & SWITCHES ............................................................... 13
TABLE 8: TROUBLESHOOTING PRINTING PROBLEMS ................................... 14
TABLE 9: PCB CONNECTORS (NON-DSP) ................................................. 15
TABLE 10: PCB CONNECTORS (DSP) ....................................................... 16
TABLE 11: PAPER SPECS EZLOAD REV1 ................................................... 17
TABLE 12: PAPER SPECS EZLOAD REV2 ................................................... 17
TABLE 13: PAPER SPECS EZLOAD STRETCH ............................................. 17
TABLE 14: PARTS ..................................................................................... 20
TABLE 15: TOOLS REQUIRED ..................................................................... 23
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1. About the Printer
1.1 Description of Printer
The Nanoptix EZ-Load printer is extremely fast, quiet, and very reliable. With thermal printing
technology, there is no ribbon cassette to change, and paper loading is extremely simple. The
printer is small enough to fit almost anywhere and is easy to use with the ticket exiting from the
front.
1.2 EZLoad Version identification
There are 3 versions of the EZload printer: EZload hardware rev.1, EZload hardware
rev.2 and EZLoad Stretch.
1.2.1 EZload hardware rev.1
Overall height: 255 mm
Front of paper holder: 34 mm
Figure 1: Nanoptix EZLoad printer h/w rev. 1
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1.2.2 EZload hardware rev.2
Overall height: 255 mm
Front of paper holder: 20 mm
Figure 2: Nanoptix EZLoad printer h/w rev. 2
1.2.3 EZload Stretch
Overall height: 315 mm
Front of paper holder: 55 mm
Figure 3: Nanoptix EZLoad stretch printer
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1.3 General specifications
Print Method
Resolution
Print Width
Paper Width
Max Roll Diameter
Operating Temperature
Storage Temperature
Operating Relative Humidity
Communication Interface Options
Memory/Firmware
Resident Character Sets
Integrated Bar Codes
Speed
Sensors
Human Interface
Dimensions
(width x height x depth)
Weight
1.3.1.1 Immunity
1.3.1.2 Emission Standards
1.3.1.3 Safety
Direct Thermal
8 dot/mm (203 dpi)
80mm
80mm or 82.5 mm
EZLoad H/W rev 1: 115mm
EZLoad H/W rev 2: 125 mm
EZLoad Stretch: 152 mm
0° to 50° C
-40° C to 65° C
5% to 90% RH at 50C (non-condensing)
USB, optional :RS-232C, RS-485, IEEE1284
PCB – non-DSP (100995-XXX): 1 Mbit SRAM, 4Mbit of
flash and 128kbit of EEPROM
PCB – DSP (206004-XXXXX): 64 MBit SDRAM, 16
MBit flash and 1 MBit EEPROM
Support 32 fonts Approx.
(16 resident 16 user defined)
UPC-A, UPC-E, interleaved 2 of 5, Code 39, Code 93,
Codabar, EAN 8, EAN 13, Code 128.
Note: Other Bar Codes can be programmed quickly
130 mm/s
• Paper out
• Door open
• Cutter homed
• Paper low
• Jam Detect (optional)
Drop-in paper loading, status LED, paper feed button
EZLoad H/W rev 1 & 2: 148mm x 255mm x 155mm
EZLoad Stretch: 148mm x 315mm x 170mm
EZLoad H/W rev 1 & 2: 3.5 KG
EZLoad Stretch: 4.5 KG
EN 55024: 1998 + amendment A1: 2001 + amendment
A2: 2003
United States – FCC 47 CFR Part 15, Subpart B
Canada – ICES-003 Issue 4 February 2004
Europe – EN 55022: 1998
United States – UL60950-1 first edition 2003, includes
revisions through and including November 26, 2003
Canada – CSA C22.2No. 60950-1-03, First edition 2003
Europe – IEC 60950-1, first edition 2001
Table 1: Specifications
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2 Printer Controls
2.1 Paper Loading
Caution: Do not operate the printer if it runs out of paper. The printer will not operate without
paper, but it may continue to accept data from the host computer. Because the printer cannot
print any transactions, the data may be lost.
1. Open the front door.
2. Remove the used roll.
3. Tear off the end of the new roll so that the edge is loose and place the new roll into the paper
bucket with a few inches of loose paper.
Figure 4: Loading paper
Caution: Ensure that the paper unrolls from the top. Otherwise, the printer will not print or the
paper will jam.
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4. Pull up on the top of the paper roll and align the left edge of the paper with the line on the
front label.
Figure 5: Aligning paper edge
5. Close the door onto the paper.
Figure 6: Closing door
6. Advance the paper by pressing on the paper feed button and tear off the excess paper.
Note: In the event of a paper jam, remove the roll, tear a new clean edge, and replace it in the
paper bucket, as described above. Ensure that the paper unrolls from the top of the roll.
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2.2 Resetting Printer
In the event of a fault condition, simply disconnect the printer’s power connector to reset. Once
the printer is re-connected, it will go through a startup routine and reset itself.
Figure 7: Resetting printer
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2.3 Paper Feed Button
Use the Paper Feed Button to advance the paper.
Figure 8: Paper feed button
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2.4 Status LED
Condition
Unit ready
Unit is in Reset or Booting
Unit in standby (powered off)
Paper Out
Door Open
Paper Jam
Missing Black Index Mark
Temperature Error
Voltage Error
Print Head Error
LED Status
ON
OFF
OFF
Slow Blink
Fast Blink
Fast Blink
Fast Blink
Med Blink
Med Blink
Med Blink
Table 2: LED information
Figure 9: LED position
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2.5 Testing the Printer
Run this test to check the printer. The test prints and cuts a resident test ticket. Verify this ticket
to judge the printing quality.
Model:
Firmware:
Protocol:
EZLOAD
EZL-3.66J (0x75E6)
Axiohm A722
COMMUNICATION
Interface:
Baud:
Data Bits:
Parity:
Handshaking:
Print Mode:
Aux Port:
Serial
19200
8
NONE
PRT+RTS
Line
Disabled
PRINT CONTROL
Print Method
Speed:
Black Bar Index:
No HPQ Burn Time:
Cutter PWM
Motor Current:
Real Time command:
Validation Bit:
No HPQ
125 mm/s
Disabled
425 us
80%
2
Enabled
After TOF detect
PRINTER ENVIRONMENT CONDITIONS
Voltage:
Temperature:
24.2 Volts
26 Celcius
SYSTEM RESOURCES
FLASH:
Used=00000
Free=65535
RAM
Used=00000
Free=65535
LIBRARY INVENTORY (STANDARD)
Templates:
Print Regions:
0,1,2,3,4,5,6,7,8,9,A,B,F
1,2,3,4,5,6,7,8,9,A,B,C
D,E,F,G,H,I,J,K,L,N,O,P,Q,R
S,T,U,Z,X,a,b,c,d,e,f,g,i
J,k,l,m,n,o,p,q,r,s,t,u,v,w
0,1,2,3,4,5,6,7,8,9,A,B,E,P
Fonts:
Graphics:
MANUFACTURING INFORMATION
Printer ID:
Date Code:
A to D:
EZL-3.66j | @ | @ | @ | H | @ | P | *
5465789
20184
DE7AA400FD000000
Figure 10: Status ticket
To print the test ticket, power-on the printer while pressing and holding the Paper Feed Button
for approximately 3 seconds. A test ticket similar to above will be printed approximately 5
seconds after. Press the paper feed button once more and the ticket will feed. Pressing the
button again will result in blank tickets.
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3 Troubleshooting the Printer
3.1 Printer Interface Ports
3.1.1 PCB – non-DSP (100995-XXX)
Port Identification
Connector Type
Function
B
USB type mini B
RS-232 communication (optional
daughter PCB)
USB communication
C
Molex 2 pin latching
24 VDC
D
RJ25 modular jack
RS485 communication (optional)
E
IEC-603220
Line supply (100-240 VAC, optional)
IEEE 1294 (parallel communication,
optional daughter PCB)
A
N/A
DB9 receptacle
Micro Ribbon “Centronix”
36 pin
Table 3: Interface ports (non-DSP)
Figure 11: Interface ports (non-DSP)
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3.1.2 PCB – DSP (206004-XXXXX)
Port Identification
Connector Type
Function
A
DB9 receptacle
RS-232 communication
B
USB type mini B
USB communication
C
Molex 2 in latching
24 VDC
D
Metri Mate
24 VDC & communication (optional)
E
Molex 14 pin latching
24 VDC & communication (optional)
IEC-603220
Line supply (100-240 VAC, optional)
N/A
Table 4: Interface ports (DSP)
Figure 12: Interface ports (DSP)
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3.2 Pin designation of Communication Interfaces
3.2.1 RS-232 (DB-9)
Pin
Signal Name
Printer I/O
1
2
3
4
5
n/a
PRT_RS232_TXD
PRT_RS232_RXD
n/a
Signal Ground
always driven low
(high on RS232 side)
Output
Input
No connect
Signal Ground
Input
Input
Output
Output
Signal Ground
6
Output
Input
Input
Output
Handshake
8
RS232_DSR
PRT_RS232_CTS
(host RTS)
PRT_RS232_RTS
(host CTS)
None
Data transmit
Data receive
None
Signal Ground
Printer Ready
(Connected to
PRT_RS232_RTS Pin 8)
Input
Handshake
9
Shell
n/a
Frame Ground
Output
always driven high
(low on RS232 side)
Frame Ground
Input
Frame Ground
None
Shield
7
Host I/O
Printer Function
Table 5: 9 Pin RS232 serial interface
3.2.2 Metri Mate (25 pin)
Pin
Signal Name
Printer I/O
Host I/O
Printer Function
1-7
8
9
10
11
12
13
14
NC
Frame Ground
PRT_RS232_RXD
RS232_DSR
NC
24 VDC
Digital Ground
Signal Ground
NC
Frame Ground
Input
NC
NC
24 VDC
Digital Ground
Signal Ground
NC
Frame Ground
Output
Loop to DTR
NC
24 VDC
Digital Ground
Signal Ground
NC
Frame Ground
Data receive
15-16
17
18
19-25
NC
PRT_RS232_TXD
RS232_DTR
NC
NC
Output
NC
NC
NC
Input
Loop to DSR
NC
NC
Power 24VDC
Digital Ground
Signal Ground
NC
Data transmit
NC
Table 6: 25 Pin Metri mate interface
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3.3 Sensors and switches
Sensor / Switch
Function
A
Door Closed
B
Paper Out
C
Paper Low
D
Top Of Form (index mark) (optional)
N/A
Jam Detect (optional)
Table 7: Sensors & switches
Figure 13: Sensors & switches
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3.4 Printing Problems
The table below can be used to determine the cause and resolution of the most common
problems that may occur. If the information in this section does not correct the problem, contact
your authorized service representative.
Problem
Possible Causes
What to Do
Receipt does not come out all
the way.
Paper is jammed.
Printer starts to print,
but stops while the
receipt is being printed.
Paper is jammed.
Open the receipt cover, inspect
the cutter blade, and clear any
jammed paper.
Open the receipt cover, inspect
the cutter blade, and clear any
jammed paper.
Open the receipt cover, inspect
the cutter blade, and clear any
jammed paper.
Contact your authorized service
representative.
Check that the paper is loaded
properly.
Use recommended thermal
receipt paper.
Contact your authorized service
representative.
Contact your authorized service
representative.
Paper is jammed.
Receipt is not cut.
The printer is not configured for a
knife.
Paper roll loaded incorrectly.
Print is light or spotty.
Thermal print head is dirty.
Vertical column of print
is missing.
One side of receipt is missing.
This indicates a serious problem
with the printer electronics.
This indicates a serious problem
with the printer electronics.
Table 8: Troubleshooting printing problems
3.5 Printer Does Not Work
Problem
Printer Does Not
Function When Turned
On.
Possible Causes
Printer not plugged in.
Door not fully closed.
What to Do
Check that printer cables are
properly connected on both ends.
Check that the host or power
supply is switched on. Check
Printer LED.
Close the door.
Table 4: Printer does not work
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3.6 Connector Layout, Main Controller PCB
3.6.1 PCB – non-DSP (100995-XXX)
Letter
A
B
C
D
E
F
G
H
I
J
Cable
designation
none
none
J17
J6
J7
J5
none
J15
none
none
Connector
Color
N/A
N/A
red
blue
yellow
black
white
white
N/A
N/A
PCB
designation
J101
J700
J401
J502
J500
J501
J600
J400
J300
J1000
Function
Jam detect
top of form
cutter motor
cover open
Paper out
cut complete
paper low
feeder motor
print head I/O
expansion port
Table 9: PCB connectors (non-DSP)
Figure 14: Connector layout (non-DSP)
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3.6.2 PCB – DSP (206004-XXXXX)
Letter
A
B
C
D
E
F
G
H
I
J
K
L
Cable
designation
none
none
none
J17
J15
J7
J5
J6
none
none
none
none
Connector
Color
Metal
N/A
N/A
Red
White
Yellow
Black
Blue
Blue
N/A
white
N/A
PCB designation
J301
J200
J300
J401
J400
J602
J402
J601
J600
J102
J501
J502
Function
TPH-ground
LED Bezel
Print head I/O
Cutter Motor
Feeder Motor
Paper Out
Cutter homed
Door open
Top of Form
Buzzer
Paper Low
Paper In
Table 10: PCB connectors (DSP)
Figure 15: Connector layout (DSP)
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4 Media and Supplies Guide
4.1 Thermal Paper Specifications
The printer requires qualified thermal paper with the following dimensions:
4.1.1 EZload H/W rev.1
Width
Diameter
Outside Core Diameter
80 mm ± .2 mm (3.15 in. ± .008 in.)
82.5 mm ± .2 mm (3.25 in. ± .008 in.)
115 mm max. (4.5 in.)
115 mm max. (4.5 in.)
45mm (1.75 inches)
45mm (1.75 inches)
Table 11: Paper specs EZLoad rev1
4.1.2 EZload H/W rev.2
Width
Diameter
Outside Core Diameter
80 mm ± .2 mm (3.15 in. ± .008 in.)
82.5 mm ± .2 mm (3.25 in. ± .008 in.)
125 mm max. (5 in.)
125 mm max. (5 in.)
45mm (1.75 inches)
45mm (1.75 inches)
Table 12: Paper specs EZLoad rev2
4.1.3 EZload Stretch
Width
Diameter
Outside Core Diameter
80 mm ± .2 mm (3.15 in. ± .008 in.)
82.5 mm ± .2 mm (3.25 in. ± .008 in.)
152 mm max. (6 in.)
152 mm max. (6 in.)
45mm (1.75 inches)
45mm (1.75 inches)
Table 13: Paper specs EZLoad stretch
The paper should not be attached to the core. If Top of Form Option is installed, paper with a
colored stripe at the end can be used to indicate that the paper is running low.
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4.2 Ordering Thermal Paper
We recommend the following paper grades produced by their respective manufacturers. There
are a number of paper converters qualified to supply this paper, provided the thermal paper rolls
are from these recommended grades.
Manufacturer
Kanzaki Specialty Papers
(USA)
Kanzan Spezialpapiere
GMBH (Germany)
Appleton Papers, Inc.
(USA)
Blumberg GMBH
Mitsubishi
Paper Grade
Paper Thickness
Lotto 480
83 g/m2 – 3.3mil
KLS 36
KLS 46
Optima T-886 B (now Heatsafe 2003.2)
T49-32
TP8065
79g/m2 – 3.1mil
81g/m2 – 3.2mil
82g/m2 – 3.2mil
88 g/m2 – 3.5mil
80g/m2 – 3.1mil
Table 5: Ordering thermal paper
Additional grades can be qualified and made available. Contact your sales representative
for more information.
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5 Parts
Figure 16: Parts
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PART
NUMBER
REFERENCE
DESCRIPTION
1
2
3
100225-0000
100548-0000
102173-0000
4
5
6
7
8
9
10
11
12
13
14
15
100029-0241
100029-2101
100041-0166
100041-0250
100041-0927
100041-1164
100041-1243
100041-1244
100041-1246
100041-1605
100050-0105
100068-0001
16
17
18
19
102057-0000
102070-0000
102675-0000
210016-0001
20
21
22
23
24
25
26
27
100039-0000
100510-0000
100511-0000
100672-0000
101059-0002
102308-0000
102310-0000
102312-0000
BOARD ASSEMBLY PACKAGES
BAP, MAIN BOARD, EZL (EZUSB MICRO)
BAP, SERIAL INTERFACE, RS232, EZL
PAPER LOW BOARD, SHARP SENSOR
HARDWARE
SPACER, NYLON, #8, 3/8OD, 7/8L
4.42ID, 6.35OD, 6.5mm LONG
SCREWS, M3X12, 0.5, CROSS, ZINC
SCREW, MACHINE, M4X35, PAN HEAD
SCREWS, #8, 1”, CROSS, ZINC
SCREWS, M3X6, 0.5, CROSS, ZINC
SCREWS, M4X6, 0.7, CROSS, ZINC
SCREWS, M4X8, 0.7, CROSS, ZINC
SCREWS, M4X12, 0.7, CROSS, ZINC
SCREWS, M3X10, 0.5, SLOT, SS
NUT, M4X7, T0.7, H5.0
TIE WRAP, BLACK, 4”, NYLON
HARNESS ASSEMBLY PACKAGES
ESD TEAR BAR HARNESS
MOTOR HARNESS
THERMAL MECH GROUNDING HARNESS
HAP, DB9P, 2 MICROFIT, 25 METRIMATE
METAL
TEARBAR
BRACKET, RIGHT
BRACKET, LEFT
BRACKET, PAPER OUT
CONNECTOR PLATE, SERIAL
PCB BRACKET
FRAME, MAIN
DOOR
28
102319-0000
TOP COVER
QUANTITY
1
1
1
2
2
2
2
1
10
11
4
2
3
4
7
1
1
1
1
1
1
1
1
1
1
1
1
1
Table 14: parts
Note: parts may vary depending on configuration. Contact Nanoptix for your specific parts list.
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6 Mechanical Drawings
Figure 17: EZLoad H/W rev 1 & 2 (in mm)
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Figure 18: EZLoad Stretch (in mm)
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Spare parts replacement instructions
Note: Follow instructions below for disassembly of defective parts. Follow instructions in the
reverse order for reassembly.
Use ESD protection (such as a wrist strap)
anytime a PCB is exposed
Tool required:
REFERENCE
DESCRIPTION
TOOL 1
TOOL 2
TOOL 3
SCREWDRIVER, SLOTTED #6
SCREWDRIVER, PHILIPS #2
WRENCH, 7mm
Table 15: tools required
6.1 Instruction A: Removal of the top cover
1. Remove two (2) screws as shown in Figure 19 using tool 2
Figure 19: Top cover
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6.2 Instruction B: Removal of the bezel (optional item)
1. Remove four (4) screws as shown in Figure 20 using tool 2
Figure 20: bezel
6.3 Instruction C: Removal of the rails (optional item)
1. Remove four (4) screws, 2 on right side as shown in Figure 21 and 2 on left side using
tool 2
Figure 21: rails
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6.4 Instruction D: Removal of the main PCB
1. Disconnect all connectors
2. Remove four (4) screws as shown in Figure 22 using tool 2
Figure 22: Main PCB
6.5 Instruction E: Removal of PCB mounting plate
1. Remove four (4) screws as shown in Figure 23 using tool 2
Figure 23: PCB mounting plate
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6.6 Instruction F: Removal of printing mechanism
1. Remove top cover by following instruction A
2. Disconnect all printing mechanism harnesses
3. Open door and remove three (3) screws which are holding roller part of mechanism, as
shown in Figure 24 using tool 1
Figure 24: Printing mechanism 1
4. Remove screw which is holding main part of mechanism, as shown in Figure 25 using
tool 2
Figure 25: Printing mechanism 2
5. Lift up, releasing mechanism from the two (2) lances as shown in Figure 26
Figure 26: Printing mechanism 3
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6.7 Instruction G: Removal of the paper low sensor
1. Remove top cover by following instruction A
2. Disconnect paper low harnesses
3. Remove two (2) screws as shown in Figure 27 using tool 2
Figure 27: paper low sensor 1
1. Separate sensor from sensor plate by remove screws as shown in Figure 28 using tool 2
Figure 28: paper low sensor 2
6.8 Instruction H: Removal of the door
1. While holding nut with tool 3, remove screw with tool 2 (x2)
Figure 29: Door
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6.9 Instruction I: Removal of MetriMate I/O harness (optional item)
1. disconnect power and remove db9 connector
2. While holding nut tool 3, remove screw using tool 2
3. remove grounding harness by removing screw using tool 2
Figure 30: MetriMate harness
6.10 Instruction J: Removal of power supply (optional item)
1. Follow Instruction A, D & E
2. Remove two (2) screws as shown in Figure 31 using tool 2
Figure 31: Power supply
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7 Printer Cleaning Instructions
Note: Under normal operating conditions, the minimum interval for cleaning the Nanoptix
EZLoad printer is 3 months or 5 km of paper printed, whichever comes first. Isopropyl
alcohol cleaning pens and pre-saturated cleaning cards are available form Nanoptix.
7.1 Open printer door and wipe off or vacuum the accumulated dust
Figure 32: Remove dust
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7.2 Clean the print line (black line on the print head) with a cotton
swab and isopropyl alcohol.
Figure 33: Clean print head
7.3 Clean roller with a cotton swab and isopropyl alcohol
Figure 34: Clean roller
7.4 Clear dust off static brushes using a vacuum or light brush
Figure 35: Clean brushes
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7.5 Clean paper low sensor with a cotton swab and isopropyl alcohol
Figure 36: Clean paper low sensor
7.6 Clean optional top of from sensor with a cotton swab and
isopropyl alcohol if in use
Figure 37: Clean TOF sensor
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8 Service & Support
8.1 Returning printers back to Nanoptix for repairs (RMA)
•
•
•
Send repair approval request to Nanoptix Inc. which should include:
- Printer model #
- Serial #
- Brief problem description
Ship defective products to Nanoptix Inc.
Ensure that each package being sent is identified by the specified RMA number
NOTE: Make sure to place a blank ticket or a piece of paper between thermal print head
and roller for shipping and storage.
United States of America
RMA # XXXXXX
Nanoptix Inc.
C/o Brunswick Brokers
48 Customs Loop
Houlton, ME, USA
04730
Canada and International
RMA # XXXXXX
Nanoptix Inc.
699 Champlain St.
Dieppe, NB, Canada
E1A 1P6
NOTE: It is imperative that every package clearly identified by an RMA number.
8.2 Technical Support Contact Information
Service Dept.
Nanoptix Inc.
699 Champlain St.
Dieppe, NB, Canada
E1A 1P6
Tel: 506.384.3388 x213
Fax: 506.384.3588
E-mail: support@nanoptix.com
Web site: www.nanoptix.com
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