OfficeServ 7200 Sales Brochure

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TM
OfficeServ
7200
Converged
Communications
Platform
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Welcome to the world of convergence. Not just the
Integrate your Communication Environment
convergence of voice and data, but also the convergence of
OfficeServ™ 7200 handles voice calls and data using a
wired and wireless communications. The convergence of
flexible array of 10/100 Base-T interfaces that may be used
wired and wireless communications gives you the full
for Local Area Network (LAN) and Wide Area Network (WAN).
functionality of traditional communications platforms plus
This provides an integrated wired and wireless platform that
the convenient, efficient, nonstop access that wireless
conveniently supports Samsung VoIP applications, OfficeServ
appliances provide. Additionally, the convergence of voice
Wireless (WLAN) phones, traditional phones, PCs, servers and
and data on one integrated platform provides an efficient
other peripherals to suit your business communication
and cost-effective solution for
needs, whatever they may be.
your enterprise communication
of convergence draws on the
Save Money with Expanded
Functionality
best of all worlds - for more
The
efficient,
flexible,
includes the powerful, cost-effec-
enterprise
tive SVMi-20E messaging platform.
demands. Truly, this new world
more
more
complete
communications.
OfficeServ
7200
solution
The SVMi-20E is a fully integrated
voice-processing platform that
Combining
its
expertise
in
wireless communications, core
The Next Generation
of Convergence
provides flexible auto attendant/
call processing and, thanks to the
networks, digital technology and IP functionality, Samsung
Samsung E-Mail Gateway, delivers voicemail to your SMTP
brings you the OfficeServ™ 7200 converged communication
e-mail client as a .wav file attachment. Exclusive to the
system. As a completely converged platform, OfficeServ 7200
OfficeServ 7200 system, the SVMi-20E is a modular, money-
supports both voice and data communication with powerful,
saving solution for future port migration. With the SVMi-20E,
IP-based wired and wireless flexibility. Traditional voice
your voice processing system grows as your business grows.
communication, voice over IP, IP-based data and wireless
Simply plug in additional four port modules to expand from
solutions through a Wireless LAN - OfficeServ 7200 supports
4 to 12 ports. This is investment protection at its best.
them all. Simultaneously.
Ensure your Quality of Service
OfficeServ 7200 helps you take control of your voice call Quality
of Service (QoS). Just set your QoS based on the priorities and
grouping of voice and data packets:
Layer 2 QoS: Priority Processing (802.1p), VLAN (802.1q)
Layer 3 QoS: Class-based Queuing (CBQ), QTP Priority Queuing or
on-demand management of the Wide Area Network (WAN) bandwidth
Your Company Information
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Capitalize on Advanced Data Applications
Using the firewall, NAT routing, VPN, VLAN and managed switch capabilities of the
OfficeServ 7200, advanced data applications provide superior business value:
Multi-User Network/Internet Access - Connect your DSL, cable modem or T1
directly for office-wide Internet access
Multi-User Network/Internet with WLAN - Connect your DSL, cable modem or
T1 directly to share access with wired and WiFi-enabled devices
Remote IP Phones with Existing Data Infrastructure - With a single IP address
from your ISP, connect multiple Samsung IP phones across the Internet without
third-party router installation or configuration
Local IP Phones with QoS - Connect multiple IP phones on the LAN using
Samsung's add-on WIM and PLIM to create an enforceable QoS model
Remote Branching Network - Remotely connect to any supported iDCS or
OfficeServ system using embedded data capabilities
Multiple Internet Connections - Connect multiple Internet connections allowing
segregated voice and data on different networks
Intrusion Detection System (IDS) - Secure your VoIP and data network using
the embedded IDS system
Get Mobile with OfficeServ™ Wireless
Working with the OfficeServ™ 7200 platform, the OfficeServ™ Wireless solution liberates you from your desk and still keeps you in touch. With OfficeServ Wireless,
you get the high-quality voice service you've come to expect from a Samsung communication system plus the converged environment of the new OfficeServ 7200 and
secure mobility. Now that's truly a converged solution.
OfficeServ Wireless delivers a host of key advantages:
No monthly airtime charges - uses the unlicensed 2.4 GHz frequency band
Excellent voice quality - guaranteed priority for voice IP packets
Full-feature integration with Samsung IP-enabled key systems
Covers large area with an unlimited number of WAPs
Innovative wireless handset - lightweight with easy access to system features
Flexible configuration - separate voice and data network management
Programming through phone or PC
Wireless Phone (SMT-W5100E)
SMT-R2000 Dual Band WAP
IEEE 802.11g, SIP protocol
Color Display
Speaker Phone
Talk Time: 4 hours**
Standby Time: 40 hours**
Weight: 3.75 oz
Supports both voice and data on a single wireless
network
Provides hand-off between access points for highquality voice services over your entire enterprise
Support both 2.4 GHz and 5 GHz radios for IEEE
802.11 a/b/g
Enhanced security with WEP/WPA/WPA2
Wi-Fi Certified
Your Company Information
Increase your Capabilities
with Enhanced OfficeServ
Applications
In addition to the OfficeServ™
Wireless solution, OfficeServ™
7200 is supported by Samsung's
OfficeServ™ suite of applications.
At the heart of it all, OfficeServ™
Link controls and monitors all
commands and events between the
telephone system and other
OfficeServ applications.
OfficeServ™ EasySet's Web-based GUI
is a quick and easy way to personalize individual buttons and station
settings.
With OfficeServ™ Call and OfficeServ™
Operator, individual users and system
operators get more powerful call
control functions using their PCs.
Operating on a VPN, OfficeServ™
Softphone lets travelers and remote
users connect from anywhere in the
world 24/7 and use their desktops
just as if they were in the office.
Samsung's automatic call distribution capabilities combined with the
historical reporting and supervisor
monitoring of OfficeServ™ DataView
provide a complete call center
solution.
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OfficeServ 7200 Features & Specifications
TM
System Features
Account Code Entry
Forced - Verified
Forced - Not Verified
Voluntary
Account Code Key
Account Code Key - One Touch
Administrator Program Key
All Call Voice Page
Attention Tone
Audio Message with Alarm
(Timer) Reminder
Authorization Codes
Forced
Voluntary
Auto Answer on CO
Auto Attendant†
Automatic Call Distribution (ACD)
Automatic Hold
Background Music
Branch Group
Call Activity Display
Call Center
Agent Busy/Manual Wrap-Up Key
Agent PIN (ID) Numbers
Agent Login & Logout
Automatic Logout
Automatic Wrap-Up Timer
Priority Call Queuing
Embedded Reporting Package
Agent Statistics
Call Statistics
Group Supervisors
Printed Reports
OfficeServ DataView
UCD Statistics
UCD Monitoring
Wall-Style Display Windows
Call Costing
Caller Identification†
Automatic Number
Identification (ANI)
Caller ID
Calling Line Identification
(CLI)
Caller ID Features
Name/Number Display
Next Call
Save Caller ID Number
Store Caller ID Number
Inquire Park/Hold
Caller ID Review List
Investigate
Abandon Call List
Caller ID on SMDR
Number to Name Translation
Caller ID to PSTN
Caller ID to Analog Port
Call Forwarding
All Calls
Busy
No Answer
Busy/No Answer
Forward DND
Follow Me
External
To Voice Mail
Preset Destination
Preset Forward Busy
Call Hold
Exclusive
System
Remote
Call Park and Page
Call Pickup
Directed
Groups
Established
Call Recording
Call Waiting/Camp-On
Caller Emergency Service ID (CESID)
Centrex/PBX Use
Chain Dialing
Chain Forward
Class of Service
Common Bell Control
Computer Telephony
Integration(CTI)
OfficeServ™ Link
OfficeServ™ DataView
OfficeServ™ EasySet
Wireless Handsets
32
Standard SIP Phones
Stations
ISDN Service
Primary Rate Interface (PRI)
LAN Interface
Least Cost Routing
Live System Programming
From any Display Keyset
With a Personal Computer
Meet Me Page and Answer
Memory Protection
Message Waiting Indications
Message Waiting Key
Microphone On/Off per Station
Mobility Solution
Multiple Language Support
Music on Hold-Flexible
Music on Hold-Sources
Networking
QSIG over IP
QSIG over PRI
OfficeServ™ Wireless
Operator Group
Overflow
Operator
Station Group
Override Codes
Paging
Internal Zones (5)
External Zones (4)
All External
Page All
Park Orbits
Prime Line Selection
Priority Call Queuing
Private Lines
Programmable Line Privacy
Programmable Timers
Recalls
Recall to Operator
Redial Review
Remote Programming-PC
Ring Modes
Time Based Routing-Plans
Automatic / Manual
Holiday Schedule
Temporary Override
Ring Over Page
Secretary Pooling
Single Line Connections
Speed Dial Numbers
Station List
System List
Speed Dial by Directory
Station Hunt Groups
Distributed
Sequential
Unconditional
Station Message Detail Recording (SMDR)
Station Pair
System Alarms
System Maintenance Alarms
System Directory
Tenant Services (2)
Toll Restriction
By Day or Night
By Line or Station
Eight Dialing Classes
Special Code Table
Toll Restriction Override
Tone or Pulse Dialing
Traffic Reporting
Transfer
Screened/Unscreened
Voice mail Transfer Key
With Camp-On
Trunk Groups
Uniform Call Distribution (UCD)
Universal Answer
Virtual Extensions
Voice Mail
Inband Signaling
Integrated (In-Skin)
Voice over IP (VoIP)
Walking Class of Service
Wireless LAN
System Interfaces
System Capacities
Trunk
TEPRI 2, TEPRI, 8 TRK
Station
16 DLI2, 8 DLI, 16 MWSLI, 8 SLI, 8 COMBO
Data
WIM: L3 Router with Intrusion Detection, Firewall,
VPN, QoS, and other advanced router functions
3 10/100 Ethernet ports, 1 10 MB Ethernet Port,
1—V.35, 1—HSSI
PLIM: Managed L2 with module with PoE
VoIP
MGI 16, MGI 64
Wireless
WLAN access point interface module
Analog Phones
Digital Phones
120
Samsung IP Phones / Softphone
Voice Mail (SVMi-20E)
12
Maximum Stations
Trunks
OfficeServ™ Call
OfficeServ™ Operator
OfficeServ™ Softphone
Conference
Add-On (5 party)
Unsupervised
Split
Conference Group
Customer Set Relocation
Data Security
Database Printout
Daylight Saving Time-Automatic
Dialed Number Identification
Service (DNIS)
Direct In Lines
Direct Inward Dialing (DID) T1
Day/Night Routing
Busy or Camp-On Option
MOH Source
DID Call Limits
Direct Inward System Access (DISA)
Direct Trunk Selection
Directory Names
DISA Security
Distinctive Ringing
Door Lock Release
(Programmable)
Door Phones
E & M Tie Lines (T1)
Executive Barge-In (Override)
With Warning Tone
Without Warning Tone
Trunk Monitor or Service
Observing
External Music Interfaces
External Page Interfaces
Flash Key Operation
Flexible Numbering
Ground Start Trunks (T1)
Group Busy Setting
Hot Line
In Group/Out of Group
Incoming Call Distribution
Incoming/Outgoing Service
Individual Line Control
IP Keysets
120
Standard SIP Trunks
32
Standard H.323 Trunks
16
32
Analog Trunks
Digital Trunks T1/PRI
60
Networking Trunks
Maximum Trunks
Maximum Stations + Trunks + Voice Mail
60
Name
Website
Telephone Number
180
For additional information on System, Station and Display features, refer to the OfficeServ 7200 General Description or ask your Authorized Dealer.
* Maximum capacity is shown for each circuit type. Combinations of these cards will reduce maximum capacities.
**Battery standby and talk times will vary depending on phone usage patterns and conditions. Battery power consumption depends on factors such
as phone system configuration, signal strength, operating temperature, features selected, vibrate mode, backlight settings, frequency of calls, and
voice, data, and other application usage patterns.
† Requires optional hardware and/or software. Contact your Samsung Authorized Dealer for details.
© 2007 Samsung Telecommunications America, L.P.
L-SB-OS7200 04 02/2007