HiPath 3000 HiPath Xpressions Compact Version 2.0

HiPath 3000
HiPath Xpressions Compact
Version 2.0
User Manual
This device has been manufactured in accordance with our certified environmental management system (ISO 14001). This process ensures that energy consumption and the use of primary
raw materials are kept to a minimum, thus reducing waste production.
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Table of Contents
Table of Contents
0
1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1.1 Target Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1.2 Functions Description / Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1.3 User Interfaces for HiPath Xpressions Compact . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1.4 Signalization of Incoming Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-1
1-1
1-1
1-2
1-3
2 General Information on Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.1 Mailbox Classes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.2 Functions Available to Callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.3 Information Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.4 Switchboard / Auto-Attendant Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.5 Group Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.6 Distribution of Voice Messages According to Distribution Lists . . . . . . . . . . . . . . . . . .
2.7 Distribution of Messages to All Mailbox Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.8 Order of Message Inquiry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2-1
2-1
2-3
2-4
2-5
2-6
2-7
2-7
2-7
3 Mailbox Use and Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
3.1 HiPath Xpressions Compact User Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
3.2 Accessing the Mailbox System / Code Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
3.3 Navigating through the Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
3.4 Individual Mailbox Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
3.4.1 Querying Mailbox Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
3.4.2 Recording and Selecting Greetings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
3.4.3 Recording a Private Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
3.4.4 Setting Control Parameters for Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
3.4.5 Activating and Deactivating Message Recording . . . . . . . . . . . . . . . . . . . . . . . . 3-10
3.4.6 Changing the Mailbox Code Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
3.4.7 Changing the Code Number for Private Message. . . . . . . . . . . . . . . . . . . . . . . . 3-10
3.4.8 Notification Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
3.4.8.1 Activating and Deactivating the Notification Call . . . . . . . . . . . . . . . . . . . . . 3-11
3.4.8.2 Entering and Selecting Notification Call Number . . . . . . . . . . . . . . . . . . . . . 3-11
3.4.9 Substitute Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
3.4.9.1 Activating / Deactivating the Substitute Function . . . . . . . . . . . . . . . . . . . . . 3-12
3.4.9.2 Selecting and Entering the Substitute’s Extension Number . . . . . . . . . . . . . 3-13
3.4.10 Setting Up Auto-Attendant Speed-Dialing Destination Numbers . . . . . . . . . . . 3-14
3.4.11 Selecting a Language for User Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
3.4.12 Changing a User Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
4 Administering Mailboxes with the Super-User Function . . . . . . . . . . . . . . . . . . . . .
4.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.2 Accessing the Super-User Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.2.1 Mailbox Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4-1
4-1
4-1
4-2
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4.2.1.1 Setting up a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.2.1.2 Deleting a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.2.1.3 Querying the Status of a Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.2.2 Changing the Code Number for the Super-User Function . . . . . . . . . . . . . . . . . . .
4.2.3 Changing the Language for System Announcements . . . . . . . . . . . . . . . . . . . . . .
4-3
4-4
4-4
4-5
4-5
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Z-1
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List of Figures
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Figure 3-1
Figure 3-2
Figure 4-1
Mailbox Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Arrangement of Messages in the Input and Storage Areas . . . . . . . . . . . 3-5
Super-User Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
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List of Tables
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Table 2-1
Table 2-2
Table 3-1
Table 3-2
Table 3-3
Table 3-4
Table 3-5
Table 3-6
Table 3-7
Table 3-8
Table 3-9
Table 3-10
Table 3-11
Table 3-12
Table 3-13
Table 3-14
Table 3-15
Table 4-1
Table 4-2
Table 4-3
Table 4-4
Mailbox Classes and their Function Ranges . . . . . . . . . . . . . . . . . . . . . . . 2-2
Caller Control Options for Announcement Playback . . . . . . . . . . . . . . . . . 2-5
Possible Mailbox Functions (depending on mailbox class) . . . . . . . . . . . . 3-6
Greetings Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Setting Up and Recording Greetings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Recording a Private Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Setting Control Parameters for Greetings . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Activating and Deactivating Message Recording . . . . . . . . . . . . . . . . . . 3-10
Changing the Mailbox Code Number . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Changing the Code Number for Private Message. . . . . . . . . . . . . . . . . . 3-10
Activating and Deactivating the Notification Call . . . . . . . . . . . . . . . . . . . 3-11
Entering and Selecting Notification Call Number . . . . . . . . . . . . . . . . . . 3-12
Activating/Deactivating the Substitute Function . . . . . . . . . . . . . . . . . . . 3-13
Creating and Making Selections from the Substitute List . . . . . . . . . . . . 3-13
Setting Up Auto-Attendant Speed-Dialing Destination Numbers . . . . . . 3-14
System Messages Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Recording and Changing the User Name . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Accessing Mailbox Administration Functions (see also Figure 4-1) . . . . . 4-3
Querying Mailbox Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Changing the Code Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Changing the Language for System Announcements. . . . . . . . . . . . . . . . 4-5
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HiPath Xpressions Compact V2.0
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1
Introduction
1.1
Target Group
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Introduction
Target Group
This manual is intended for use by the system administration and all users of the HiPath
Xpressions Compact.
1.2
Functions Description / Overview
HiPath Xpressions Compact is a system for operating voice mailboxes with various feature
sets, including automatic call answering. The system consists of a plug-in PCB module that
was designed for use in Hicom/HiPath telephone systems. The system is administrated with
the HiPath 3000 Manager C or the HiPath 3000 Manager E.
HiPath Xpressions Compact offers the following functionality:
●
●
●
●
●
●
Depending on the system type and the HiPath Xpressions Compact product variant, up to
8 or 24 ports, i.e. up to 8 or 24 concurrent switching and call answering operations
100 hours of voice recording capacity
Two user interfaces (Telephone User Interface), the standard interface is similar to that of
Version 1.0. Also available is the Xpressions interface, where control of the functions with
the keypad has been adapted to the Xpressions V3.0 interface (identical keys for identical
functions)
Support of the multi-customer capability of a HiPath 3000 (e.g., in shared offices with one
telephone system)
Maximum message length of 3, 8, or 20 minutes per voice mailbox, depending on the mailbox configuration
Notification phone call according to set time after receipt of new voice messages; either as
a telephone call, pager message* or as Short Message Service* (SMS)
●
Classification of messages as private, urgent, and standard
●
Date and time-stamp for each message
●
Distribution of messages to all mailboxes (Broadcast) or to special distribution lists
●
Call back function to callers who have left a message (CLIP service required)
●
Automatic deletion of old messages after a set time
●
Alternative greetings according to day, night, type of call, or calendar
●
Auto-Attendant (automatic call answering, greeting and switching, day and night-time
operation); also: name selection for transferring call
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User Interfaces for HiPath Xpressions Compact
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Automatic recognition of fax tones and forwarding of faxes to a mailbox-specific fax targetextension
●
●
Mailbox administration according to context by the telephone user
●
Loading of professionally recorded greetings via the HiPath 3000 Manager
●
Music on hold with a never-ending loop**
●
Recording of individual announcements (e.g., for internal call distribution (UCD))**
●
Group mailboxes for up to 20 subscribers
Information mailboxes for announcements of up to 20 minutes. Never-ending playback and
navigation in the announcement possible
●
* Only with DTMF (touch-tone)
** HiPath 3000 Version 4.2 and higher (corresponding operation license required).
1.3
User Interfaces for HiPath Xpressions Compact
HiPath Xpressions Compact offers two different user interfaces. The first is the standard
Xpressions Compact Interface which was available in Version 1.0. The second is an interface
which has been adapted to the Xpressions V3.0 interface.
The active interface is activated by the system administration and is valid for all mailboxes in
the system. Both user interfaces use different keys for operation, the voice prompts for operator
guidance are mostly identical.
In this documentation, all references to the standard user interface are indicated by "(STD)"
and the interface adapted to Xpressions V3.0 by "(XP)." If the key function being described refers to both interfaces, there is no additional indication.
>
1-2
Note:
A system telephone (e.g., optiPoint) or an analog telephone with DTMF dialing is necessary to control functions in HiPath Xpressions Compact.
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1.4
Introduction
Signalization of Incoming Messages
Signalization of Incoming Messages
A new message is automatically indicated with the message waiting lamp (Message Waiting
Indicator)* of the corresponding HiPath 3000 extension. For telephones without MWI-LED,
users hear a special dial tone*.
The signalization is set upon receipt of the first message and is automatically deleted after the
last message has been heard.
If the notification call has been set up and activated for the mailbox, this is additionally signalized on the telephone.
* Depending on the configuration of HiPath 3000.
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Signalization of Incoming Messages
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General Information on Mailboxes
Mailbox Classes
2
General Information on Mailboxes
2.1
Mailbox Classes
Features and functions of the individual mailboxes can be configured. Depending on the mailbox class, the number of features varies, as does the corresponding mailbox administration
menu.
The HiPath Xpressions Compact offers 16 different mailbox classes. In addition to being assigned a fixed mailbox class, it is possible to configure the number of features for each mailbox
individually.
The following mailbox classes are differentiated:
●
Class 1 mailbox (basic/information mailbox)
●
Class 2 mailbox (standard mailbox)
●
Class 3 mailbox (preferred mailbox)
●
Class 4 mailbox (exclusive mailbox)
●
Class 5 mailbox (standard auto-attendant mailbox)
●
Class 6 mailbox (preferred auto-attendant mailbox)
●
Mailbox Class 7 (group mailbox)
●
Mailbox Class 8 (standard mailbox with greeting control)
●
Mailbox Class 9 (preferred mailbox with greeting control and distribution lists)
●
Mailbox Class 10 (exclusive mailbox with greeting control and distribution lists)
●
●
Mailbox Class 11 (standard mailbox with 4 greetings, greeting control and distribution lists,
without the possibility of an external line)
Mailbox Class 12 (standard mailbox like COS 11, plus Broadcast without the possibility of
an external line)
●
Mailbox Class 13 (premium mailbox)
●
Mailbox Class 14 (auto-attendant mailbox with distribution lists)
●
Mailbox Class 15 (preferred auto-attendant mailbox with distribution lists and broadcast)
●
Mailbox Class 16 (preferred group mailbox)
●
Individual configuration of mailbox features (set up only with HiPath 3000 Manager)
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General Information on Mailboxes
Mailbox Classes
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Note:
can determine which options are included by accessing your mailbox. All availa> You
ble functions are announced via internal system messages.
Mailbox Class
1
2
3
4
5
6
7
8
9 10 11 12 13 14 15 16
Play / delete messages
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Save messages
-
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Record and send messages
-
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Functions
X
Message forwarding
-
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Mailbox code number
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Call back caller
-
-
X
X
X
X
X
X
X
X
-
-
X
X
X
X
Number of possible greetings
1
3
3
3
3
4
3
3
3
3
4
4
4
4
4
4
Greeting control
-
-
-
-
-
X
-
X
X
X
X
X
X
X
X
X
Information mailbox
X
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Private message
-
-
X
X
X
X
-
-
-
X
X
X
X
-
-
-
Record user name
-
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Notification call
-
-
X
X
X
X
-
-
X
X
-
-
X
-
X
Substitute function
-
-
-
X
X
X
-
-
-
X
-
-
X
X
X
-
Language selection
-
-
-
X
X
X
X
X
X
X
X
X
X
X
X
X
Abbreviated / speed dialing /
auto-attendant
-
-
-
-
X
X
-
-
-
-
-
-
-
X
X
-
Group mailbox
-
-
-
-
-
-
X
-
-
-
-
-
-
-
-
X
Distribution list
-
-
-
-
-
-
-
-
X
X
X
X
X
X
X
X
Distribution to all mailboxes
(Broadcast)
-
-
-
-
-
-
-
-
-
-
-
X
X
-
X
-
Mailbox-specific fax target
-
-
-
-
X
X
X
X
X
X
X
X
X
X
X
X
Table 2-1
Mailbox Classes and their Function Ranges
Note:
amount of features for the individual mailbox class is configured separately for
> The
each mailbox.
2-2
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2.2
General Information on Mailboxes
Functions Available to Callers
Functions Available to Callers
The Voicemail system provides callers with the following functions:
●
The classic dialing of a mailbox
Most callers reach the mailbox when the person being called is away from his or her desk
(rerouting for "overflow") or because the person being called is already on the phone (rerouting when "busy"). In both cases, the caller hears the current mailbox greeting. Usually,
the caller can leave a message afterwards (the message recording function must be activated).
●
Direct dialing of a mailbox in order to leave a message
By calling the Xpressions HiPath Compact number and then dialing # and the mailbox
number, the caller reaches the desired mailbox directly. If a caller transfers a call to this
mailbox, the greeting text of the box is repeated.
Example:
The switchboard receives a call for a user who is not in the building. The caller would like
to leave this user a mailbox message. In this case, the operator can dial the mailbox of the
user directly. The caller immediately hears the greeting text and can leave a message afterwards.
Important! --> The message recording function must be activated.
●
Interrupting the greeting
The caller can interrupt the greeting announcement in the mailbox anytime by pressing #
(STD) / * (XP). If the message recording function is activated, he or she can begin speaking a message directly after the tone.
●
Call transfer to a substitute
If the caller confirms wishing to speak to a substitute during the announcement by pressing
0 , the system will immediately switch the call to the substitute.
>
●
Note:
For normal mailboxes, the substitute function must be activated by the mailbox
owner and the message recording function must be switched on.
Ending a message
The caller can end a message in one of three ways:
1.
By hanging up. The recorded message will be assigned the priority "normal."
2.
By pressing the # key. Afterwards, the caller can post process the message, i.e.,
change the priority.
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General Information on Mailboxes
Information Mailboxes
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By pressing 0 . The caller will then be transferred to a previously selected substitute.
The recording will be saved, if it is long enough and the message recording function
of the mailbox has been switched on.
Auto-attendant mailboxes
Auto-attendant mailboxes offer, in addition to the standard mailbox, the possibility for callers to transfer their own calls with the help of speed-dialing / abbreviated numbers (digits
0 to 9). Also possible is name selection and the direct dialing of a system extension by
dialing the extension number during the greeting. See a detailed description in
Section 3.4.10, “Setting Up Auto-Attendant Speed-Dialing Destination Numbers”.
●
Direct dialing of an Xpressions Compact Mailbox via auto-attendant
By pressing the key * twice and entering the desired mailbox number right after that, the
greeting of the mailbox will be played after a short announcement that the call is being
transferred. The caller can begin speaking the message after the signal tone.
Important! --> The message recording function must be activated.
●
Switching to the administration mode
During the greeting text, the caller can switch to the mailbox administration mode. To do
this, the caller enters *, followed by his or her personal mailbox code.
●
Listening to a private message
If the caller activates the * key during the greeting message and then immediately enters
an agreed upon numeric code, the private message is played back.
>
2.3
Note
The mailbox owner must inform the caller of the "private" access code in
advance.
Information Mailboxes
All class 1 mailboxes can be configured to have a 20 minute greeting announcement (e.g., a
movie program). Callers can "navigate" within the announcement (see Table 2-2).
Messages can also be recorded for information mailboxes. However, the message recording
function should be deactivated if the mailbox is used purely for informative announcement services.
When the end of the announcement has been reached, the information mailbox can automatically end the call (configuration via HiPath 3000 Manager).
2-4
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General Information on Mailboxes
Switchboard / Auto-Attendant Mailbox
Functions available to the caller (DTMF dialing required!)
Key
(STD)
Key
(XP)
Repeat the announcement
2
73
Rewind the announcement by 5 seconds
4
48
Pause
5
*
Fast-forward the announcement by 5 seconds
6
98
Table 2-2
Caller Control Options for Announcement Playback
Note:
caller should be informed of control options available for information mailboxes
> The
at the start of the announcement.
2.4
Switchboard / Auto-Attendant Mailbox
All switchboard / auto-attendant mailboxes additionally offer the following features:
●
A greeting length of eight minutes
If the caller does not react, the greeting message will be repeated automatically (configurable via HiPath 3000 Manager and corresponds to the number of repetitions for help announcements).
Note:
caller should be informed of all control options available for the auto-atten> The
dant mailbox at the start of the announcement.
●
Call transfer by speed-dialing / abbreviated dialing (digits 0 to 9)
If a single digit has been assigned a target number, a caller can transfer his or her own call
by pressing the appropriate number key. Setting up the speed-dialing is described in
Section 3.4.10, “Setting Up Auto-Attendant Speed-Dialing Destination Numbers”.
Speed-dialing targets can be internal / external phone numbers or mailboxes (also autoattendant boxes). Complex customer demands can be realized by selection of further autoattendant mailboxes.
>
User Manual
Note:
If the caller is transferred to a further mailbox, he or she hears the new mailbox
greeting.
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General Information on Mailboxes
Group Mailbox
Nur für den internen Gebrauch
Transferring calls to internal extensions
●
If the caller dials a known extension number during the mailbox greeting, he or she will be
transferred directly to the extension.
Note:
can only be a maximum of 1.5 seconds between digits while entering the
> There
extension number.
Name selection
●
By entering the keys * # followed by up to three letters of the name of the mailbox (listing via HiPath Manager C/E), the caller can reach an internal user. Callers enter the number using the keys of the telephone. If the entry is clear, the call is immediately transferred
to the user, otherwise a list of users that the entry could apply to is read aloud. The selection is supported with context-sensitive system help messages.
Note:
mailbox owner must record his or her mailbox name to enable call transfer
> The
according to name selection.
2.5
Group Mailbox
Group mailboxes can have up to 20 equally entitled members. All group mailbox members can
hear messages and take over the administration of the group mailbox. Parallel accessing of
several group members is not possible. Members of a group mailbox can also have a personal
mailbox.
Note:
group member has a personal mailbox, the access code numbers for the perso> Ifnala mailbox
and the group mailbox should be different. If both codes are identical,
the mailbox number must be entered as well as the mailbox code.
Incoming messages are shown to all group members simultaneously, the message waiting
lamp (MWI) is deleted when the last group mailbox message has been heard.
Users for a group mailbox are set up and maintained by system administration.
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2.6
General Information on Mailboxes
Distribution of Voice Messages According to Distribution Lists
Distribution of Voice Messages According to Distribution Lists
Entitled mailbox users can send voice messages to other mailboxes in distribution lists. Up to
20 such lists can be set up system-wide via HiPath 3000 Manager. Each list may include up to
20 entries.
The entitled mailbox user is automatically offered the use of a distribution list as an option when
sending a voice message. The list is selected by entering a list number.
2.7
Distribution of Messages to All Mailbox Users
Entitled mailbox owners can send voice message to all mailbox owners ("Broadcast").
The entitled mailbox user is automatically offered the use of broadcast distribution as an option
when sending a voice message.
Note:
> The incoming message is signalized to the recipients at intervals of one second.
2.8
Order of Message Inquiry
Saving new voice messages can be according to the First-In-First-Out (standard) principle, or
the Last-In-First-Out principle. Whichever method has been activated is valid for all mailboxes.
●
FIFO principle (the oldest message first):
If this method has been chosen, the messages which have been heard but not deleted are
played first while checking messages. Afterwards, new messages are played in the order
they came (the oldest message first).
●
LIFO principle (the newest message first)
If the LIFO method has been chosen, the new messages are played first in the opposite
order in which they came into the mailbox (the newest first). Afterwards, heard, but not yet
deleted, old messages are played.
To prevent an "overflow" of the mailbox, old messages can be automatically deleted. The
time frame (1 to 90 days) is configured by system administration via HiPath 3000 Manager
E and is valid for the entire system.
Note:
messages are not deleted (see Section 3.4.1 "Querying Mailbox
> Stored
Messages").
User Manual
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General Information on Mailboxes
Order of Message Inquiry
2-8
Nur für den internen Gebrauch
HiPath Xpressions Compact V2.0
Nur für den internen Gebrauch
XPR100us03.fm
Mailbox Use and Operation
HiPath Xpressions Compact User Interfaces
3
Mailbox Use and Operation
3.1
HiPath Xpressions Compact User Interfaces
HiPath Xpressions Compact offers users two different user interfaces:
●
the standard Xpressions Compact interface which was available in Version 1.0, and
●
new in Version 2.0, an interface which has been adapted to Xpressions V3.0.
The active interface is activated by system administration and is valid system-wide for all mailboxes. The user interfaces are different with regard to key use, however, the system voice
prompts are largely identical.
In this documentation, references to the standard interface are marked "(STD)", key commands
referring to Xpressions V3.0 are marked "(XP)". There is no indication if the key command in
question is valid for both interfaces.
3.2
Accessing the Mailbox System / Code Numbers
Each mailbox is assigned to a specific extension within the telephone system.
A mailbox owner accesses his or her own mailbox by calling the HiPath Xpressions Compact
number. A distinction is made between
●
internal calls from the mailbox owner's extension and
●
external calls, or calls from other internal extensions.
If an internal call is placed from the mailbox owner's extension, the system asks the caller
to enter his or her code number. The mailbox can be accessed after the valid code number has
been entered.
If an external call, or an internal call from another extension is placed, the system also
asks the caller to enter his code number. However, after the code number has been entered,
the system asks the caller to enter the mailbox number. If the code number and the mailbox
number match, the mailbox can be accessed.
Mailbox access is also possible while the caller is listening to his or her own mailbox greeting
after being switched to the mailbox. The caller must first press the * key, and then enter the
code number for the mailbox. If the valid mailbox code is entered, the mailbox can be accessed.
Otherwise, the system asks the caller to enter a mailbox number. If this mailbox number matches the entered code number, the corresponding mailbox can be accessed.
If the code number and the mailbox number do not match, a corresponding announcement indicating this is made by the system.
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Mailbox Use and Operation
Navigating through the Mailbox
Nur für den internen Gebrauch
Note:
after setting up the mailbox, the default code number is usually “1234”.
> Immediately
If you cannot gain access with this default code number, contact your system administration.
Change the code number when you access your mailbox for the first time!
3.3
Navigating through the Mailbox
After gaining access to the mailbox, the first function which is always made available after announcement of the system status (see above) is the message querying function. The other
mailbox functions cannot be accessed until all current messages have been played back or
skipped (see Figure 3-1).
An active mailbox connection can be ended at any time by hanging up.
Navigation through the mailbox is controlled via the keypad on your telephone.
The most important functions include “scroll forward” 3 (STD); 2 (XP) and “scroll back” 1
(STD); 7 2 (XP).
Each mailbox function begins with a system help announcement which informs users about the
valid keys and their meaning. The user can implement the current function or skip to the next /
previous function.
The available functions are different depending on the selected mailbox class.
Details on the individual functions are presented in the following chapters.
Note:
one user at a time can access a mailbox, either for querying messages or for
> Only
administrative functions.
New messages can be recorded during querying / administration.
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Mailbox Use and Operation
Navigating through the Mailbox
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A call is placed to the HiPath Xpressions Compact - number from the mailbox owner’s extension.
Enter code number
(mailbox status message)
3/2
Query messages / manage messages
1 / 72
1/#
3/2
Record greetings
3/8
1/#
Record private message
3/8
1/#
Configure greeting control
3/8
1/#
Message recording on/off
3/8
1/#
Change mailbox code number
3/8
1/#
Change code number for private greeting
3/8
3/8
1/#
Notification function on/off
3/8
1/#
Enter/select notification number
3/8
1/#
Substitute function on/off
3/8
1/#
Enter/select substitute’s extension number
3/8
1/#
Call forwarding with speed-dialing
3/8
1/#
Change mailbox language
3/8
1/#
Record user name
Figure 3-1
Mailbox Functions
Note:
> The size of the menu offered depends on the assigned mailbox authorizations.
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Mailbox Use and Operation
Individual Mailbox Functions
3.4
Individual Mailbox Functions
3.4.1
Querying Mailbox Messages
Nur für den internen Gebrauch
Each mailbox is equipped with an area allocated for messages received (input area) and an
area for stored messages (storage area). Exception: The basic/information mailbox only includes an input area and is incapable of storing messages.
All messages in the storage area are maintained in chronological order. Whether the newest
message is positioned at the beginning or end is configured in the HiPath Xpressions Compact.
Whichever order has been chosen is valid for all mailboxes (see Section 2.8, “Order of Message Inquiry”).Characteristics of the input area:
The messages in the input area can be classified as urgent, standard, or private. Messages in
the storage area, which stores messages which have already been heard, are classified as either normal or private.
Characteristics of the input area:
●
●
●
●
●
●
●
●
3-4
Unlimited number of messages until memory capacity is fully occupied
Each message is classified as either urgent, private or standard (classification can only be
assigned by the sender/caller).
Urgent messages are played back first in chronological order when the mailbox is queried
(see Figure 3-2). Standard and private messages are then played back (ungrouped), also
in chronological order.
Messages classified as "urgent" are reclassified as "normal" after they have been heard in
their entirety. The priority change does not occur until after the messages have been heard.
Each message is provided with a date and time-stamp, which is announced at the end of
the message. The caller's number can also be played back, provided it was transmitted
with the call (this feature must be switched on during set up).
Messages in the input area that are identified as private cannot be forwarded.
All normal and private messages can be moved from the input area to the storage are (saved), and vice versa. Urgent messages cannot be moved until they have received the priority "normal" after being played entirely.
New messages are always placed in the input area.
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Mailbox Use and Operation
Individual Mailbox Functions
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Characteristics of the storage area:
●
●
Only a limited number of messages can be saved (the capacity is set by the system administration). Messages in the storage area are played back as a never-ending loop (see
Figure 3-2). An advance announcement informs you that you have entered the storage
area.
All messages are arranged in chronological order. Depending on the configuration by the
system administrator, the oldest messages-or the newest will be played first (see also
Section 2.8, “Order of Message Inquiry”).
●
Private messages are indicated by a corresponding announcement.
●
Messages in the storage area cannot be forwarded, nor can the caller be called back.
●
Messages can be moved back to the input area or deleted. Messages that are moved back
to the input area are arranged in chronological order.
The following diagram illustrates how messages are arranged in the input and storage areas:
Input Area
Urgent
Start
Playback
oldest /
newest
Normal / Private
2nd oldest /
2nd newest
newest /
oldest
oldest /
newest
2nd oldest /
2nd newest
newest /
oldest
Change back and forth between ranges with #(STD)
Change to storage aerea
#4(XP) to input aerea #3 (XP)
Transfer messages with #
oldest /
newest
nd
2 oldest /
2nd newest
# (STD) / 44(XP)
newest/
oldest
normal / privat
Storage Area
Figure 3-2
User Manual
Arrangement of Messages in the Input and Storage Areas
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Mailbox Use and Operation
Individual Mailbox Functions
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Function
Key Key Possi(STD) (XP) ble in
Storage Area
Next message:
After all the messages in the input area have been played back,
the next function is made available.
In the storage area, you always skip to the next message
(never-ending loop).
3
2
X
Previous message:
If the first message at the beginning of the input area is already selected, it is played back immediately.
In the storage area, you always skip to the previous message
(never-ending loop).
1
72
X
Repeat the message which was last played back.
2
73
X
Interrupt playback for a maximum of 5 seconds (pause),
resume playback with any key - the last 5 seconds of the message
before the point at which interruption took place are played back as
well.
5
*
X
Rewind 5 seconds within the currently playing message.
4
78
X
Fast forward 5 seconds within the currently playing message.
6
98
X
Delete message
00
6
X
Save message / move to the other area (input or storage area)
##
41
44
X
Skip all messages.
*
79
Respond to a message (record a message in the caller's mailbox);
only possible with internal users who have a mailbox!
8
31
Forward message
9
9
Return call; connection is established automatically.
*8
70
Record and send a new message
Access another mailbox: enter code number, enter extension number.
If access is not possible, the previously accessed mailbox remains active.
Switch back and forth between the input area and the storage area.
Table 3-1
3-6
7
1
*#
#0
#
#3
#4
X
Possible Mailbox Functions (depending on mailbox class)
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Mailbox Use and Operation
Individual Mailbox Functions
Nur für den internen Gebrauch
3.4.2
Recording and Selecting Greetings
The owner of a mailbox can use his or her telephone to record all available greetings. Depending on the mailbox class, up to 4 greetings are available:
Greeting
Mailbox Class 1
Mailbox Classes 2 - 5
and Classes 7 - 10
Mailbox Class 6
manual selection
1st Greeting
X
X
X
Greeting
-
X
X
3rd Greeting
-
X
X
-
-
X
nd
2
th
4 Greeting
Table 3-2
Greetings Overview
There are different mechanisms available for selection of each greeting (see also
Section 3.4.4, “Setting Control Parameters for Greetings”).
Depending on the mailbox classes, the following mechanisms are available:
●
Manual
●
Day / night* dependant
●
Dependant on the type of call
●
Calendar controlled
* The day / night control is configured with HiPath 3000.
In addition to recording greetings with the telephone handset, HiPath Xpressions Compact also
supports the use of professionally recorded greetings.
Professionally recorded greetings are especially recommendable for company greetings.
>
Note:
The input of professionally recorded greetings occurs via HiPath 3000 Manager CE.
Please see your system administration about this.
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Mailbox Use and Operation
Individual Mailbox Functions
Nur für den internen Gebrauch
After accessing the function, the mailbox owner has the following options:
Function
Key
(STD)
Key
(XP)
Select the next greeting (only if more than one greeting exists and the manual greeting control is being used)
8
4
Repeat the selected greeting.
2
3
Delete personal greeting and replace with system greeting.
0
6
Disable system greeting and replace with a personal greeting (new recording).
Users have the following options after pressing the 0 key twice:
0
1
Begin the recording anew (only during recording)
0
(no key)
End recording.
When the recording is finished, it is played back immediately.
#
*
Table 3-3
Setting Up and Recording Greetings
If no personal greeting is recorded, the caller hears the system greeting.
3.4.3
Recording a Private Message
A private message can be recorded for authorized mailboxes.
Function
Key
(STD)
Key
(XP)
Play back private message
2
3
Delete a private message
0
6
Record a private message
0
1
End recording
#
*
While recording, begin recording again
0
-
Table 3-4
Recording a Private Message
Note:
caller hears a private message after entering an agreed upon numeric code (code
> Anumber
for private messages). The caller enters the code number during the greeting, preceded by a *.
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3.4.4
Mailbox Use and Operation
Individual Mailbox Functions
Setting Control Parameters for Greetings
After accessing this function, the status is announced.
Mailbox greetings are controlled by pressing the 8 key (STD) or the 1 key (XP). The following options are available:
●
●
Manual greeting control:
One of the 3 or 4 greetings (depending on the mailbox class) is selected manually and
used.
Automatic greeting control:
The type of greeting control must be selected accordingly.
The following control types are available:
1.
Day / night control dependent on the current setting of the HiPath 3000
(Greeting 1 = day greeting, greeting 2 = night greeting)
2.
Greeting selection depending on the type of call
Forwarded calls internal line free --> Greeting 1
Forwarded calls internal busy --> Greeting 2
Forwarded calls external line free --> Greeting 3
Forwarded calls external busy --> Greeting 4
3.
Calendar-controlled greeting control
Day greeting --> Greeting 1
Night greeting --> Greeting 2
Lunch greeting --> Greeting 3
Special greeting --> Greeting 4
Important: The calendar is administrated via the HiPath 3000 Manager!
Function
Key
(STD)
Key
(XP)
Announce current status
2
3
Select and simultaneously change status
8
1
Table 3-5
User Manual
Setting Control Parameters for Greetings
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Individual Mailbox Functions
3.4.5
Nur für den internen Gebrauch
Activating and Deactivating Message Recording
The mailbox owner decides whether or not callers can leave messages.
Function
Key
(STD)
Key
(XP)
Announce status
2
3
Change status (activate/deactivate message recording)
0
1
Table 3-6
Activating and Deactivating Message Recording
Note:
set up mailbox is not activated and is unable to record caller messages until
> Athenewly
owner has accessed the mailbox for the first time (see also Section 3.2, “Accessing the Mailbox System / Code Numbers”).
3.4.6
Changing the Mailbox Code Number
Each mailbox is protected against unauthorized access with its own code number. If the "change mailbox code number" function is accessed, the current mailbox number is announced and
can be changed after that.
Function
Key
(STD)
Key
(XP)
Announce current mailbox code number
2
3
Change the mailbox code number. For security reasons, a new mailbox code number must be entered a second time after prompting.
0
1
Table 3-7
3.4.7
Changing the Mailbox Code Number
Changing the Code Number for Private Message
The caller must enter a special code number in order to listen to a private message. The mailbox owner creates this code number.
Function
Key
(STD)
Key
(XP)
Announce current code number for private message
2
3
Change the code number for private message
0
1
Table 3-8
3-10
Changing the Code Number for Private Message
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3.4.8
Mailbox Use and Operation
Individual Mailbox Functions
Notification Call
HiPath Xpressions Compact informs users of incoming messages via out-bound call, Short
Message Service (SMS), or pager message.
* Only DTMF based services are supported.
3.4.8.1
Activating and Deactivating the Notification Call
In order to receive a notification of messages received at your mailbox on any other desired
telephone (cell phone, home phone, etc.), the notification call function can be activated.
When the mailbox owner accesses the function, the current status is announced first (notification call on/off). Afterwards, the notification call function can be activated / deactivated.
The notification call function can be set according to time (weekday and time). The time control
is configured by system administration via HiPath 3000 Manager.
Upon receiving a notification call, the user enters his or her code number and can listen to the
new message immediately.
With HiPath 3000 Manager, the notification call function can be set to notify users of every incoming message, or only messages which have been classified as urgent.
>
Note:
Before the notification call can be activated, a destination telephone number for the
notification call must be entered.
Function
Key
(STD)
Key
(XP)
Announce current status
2
3
Activate or deactivate the notification call
0
1
Table 3-9
3.4.8.2
Activating and Deactivating the Notification Call
Entering and Selecting Notification Call Number
A notification call number must be entered before the notification function can be activated. Up
to five notification call numbers can be entered in a list. The currently announced notification
call number is used. New notification call number are activated by scrolling forward.
If the notification call should be sent in the form of an SMS to a mobile phone or a pager message, system administration must configure the function with HiPath 3000 Manager.
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Individual Mailbox Functions
Nur für den internen Gebrauch
Note:
is no confirmation of receipt for notification via pager* or SMS*. It thus cannot
> There
be determined if such a notification has reached its recipient.
*Only DTMF-based services are supported.
Function
Key
(STD)
Key
(XP)
Announce current status of notification call number
2
3
Change the notification call number
0
1
Scroll through the list of notification call numbers to select a number.
8
2
Table 3-10
Entering and Selecting Notification Call Number
Note:
the destination telephone number for the notification call has no effect on
> Changing
the status (active/inactive) of the notification call function.
However, if the currently selected notification call number is deleted without selecting a new number, the notification call function is deactivated.
3.4.9
Substitute Function
Users of an entitled mailbox can forward calls to a substitute. To do this, they must enter the
phone number of the substitute and activate the function.
3.4.9.1
Activating / Deactivating the Substitute Function
To forward calls to a substitute's number, this function must be activated.
How the mailbox responds to calls depends upon whether or not the message recording
function is activated or deactivated (see Section 3.4.5, “Activating and Deactivating Message
Recording”).
If message recording is activated, the system begins with the message recording function.
If silence persists for the first 5 seconds of recording, or if the caller presses 0 , recording is
stopped, and the system forwards the call to the substitute.
If message recording is deactivated, the call is switched to the substitute immediately after
the greeting. Message recording is not possible in this case.
After reaching this function, the current status of the substitute function is announced. Afterwards, the substitute function can be activated/deactivated.
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Mailbox Use and Operation
Individual Mailbox Functions
Note:
substitute’s telephone number must be entered and possibly selected before
> The
call forwarding can be activated.
Function
Key
(STD)
Key
(XP)
Announce substitute status
2
3
Change status (activate or deactivate)
0
1
Table 3-11
3.4.9.2
Activating/Deactivating the Substitute Function
Selecting and Entering the Substitute’s Extension Number
The personal substitute function can only be activated after entering the substitute's phone
number. Phone numbers for up to 5 substitutes can be entered in a list, allowing for the assignment of different substitutes if required. Any desired telephone numbers can be entered. The
currently announced substitute number is used.
After activating this dialog, the current substitute number is announced. Afterwards, the number
can be changed, or reselected.
Function
Key
(STD)
Key
(XP)
Announce phone number of currently selected substitute
2
3
Scroll though the entries in the list
8
4
Change an entry
0
1
Table 3-12
Creating and Making Selections from the Substitute List
Note:
a substitute phone number has no effect on the current status (active/in> Changing
active) of the substitute function.
However, if the currently selected substitute number is deleted without selecting a
new number, the substitute function is deactivated.
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Individual Mailbox Functions
3.4.10
Nur für den internen Gebrauch
Setting Up Auto-Attendant Speed-Dialing Destination Numbers
If a caller selects a speed-dialing destination number which has not been set up, the call is
handled as follows:
1.
The call is forwarded to a mailbox-specific number
2.
The call is forwarded to a mailbox-specific operator
3.
The call is forwarded to a system-wide operator
4.
The call is forwarded to a system mailbox
If none of the above mentioned destination numbers have been set up, the connection is interrupted.
All auto-attendant mailboxes can have speed-dial numbers. The caller can select another user
(internal or external) or another mailbox during the announcement by pressing the appropriate
number key on his or her telephone. The caller must be informed of the available options by
the announcement.
On accessing the function to change speed-dial numbers, the last selected speed-dial number
or the speed-dial list is announced. Speed-dial numbers are available within a range of 0 to 9,
and can be linked to an internal or external destination number or a mailbox.
Function
Key
(STD)
Key
(XP)
Announce currently selected speed-dial number / speed-dial list
2
3
Scroll forward speed-dial list
8
9
Scroll backward speed-dial list
5
7
Delete or change the destination number
0
1
Table 3-13
3.4.11
Setting Up Auto-Attendant Speed-Dialing Destination Numbers
Selecting a Language for User Prompts
The language used for system messages can be changed if required.
After initializing the function by scrolling, the currently selected language is announced. Afterwards, one of three system languages can be selected.
Note:
> The three languages are determined by system administration.
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Mailbox Use and Operation
Individual Mailbox Functions
Function
Key
(STD)
Key
(XP)
Announce current language
2
3
Select any one of the available languages
8
1
Table 3-14
3.4.12
System Messages Language
Changing a User Name
The user name is used as a label for internal functions such as the transmission of messages.
If no user name has been recorded, the corresponding mailbox number is announced instead.
After accessing the function, the current status of the user name is announced. Afterwards, the
name can be changed / deleted.
Note:
are advised to record their names for this function, since this improves trans> Users
parency and simplifies use of the HiPath Xpressions Compact system for all users.
Function
Key
(STD)
Key
(XP)
Announce current user name
2
3
Change user name
0
-
Record user name
-
1
Delete user name
-
6
Table 3-15
Recording and Changing the User Name
Note:
> A user name must be recorded in order to select a user name.
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Individual Mailbox Functions
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HiPath Xpressions Compact V2.0
Nur für den internen Gebrauch
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Administering Mailboxes with the Super-User Function
Overview
Administering Mailboxes with the Super-User
Function
This chapter is intended for the system administrator.
HiPath Xpressions Compact can be administered via a telephone (super-user function) or via
"HiPath 3000 Manager C/E."
Basic administration of HiPath Xpressions Compact is possible with the super-user function,
the full administration of all mailbox parameters is only possible with the HiPath 3000 Manager!
The online program offers a description of administration with HiPath 3000 Manager C/E.
Only the super-user administration is described in this manual.
4.1
Overview
IIn order to administer HiPath Xpressions Compact, the administrator must first access the super-user function and identify him or herself with a code number. After successfully logging on
to the system, the following functions are made available to the administration:
●
Set up a mailbox by entering the appropriate extension number and a mailbox class
●
Delete a mailbox permanently
●
Query a mailbox status
All of these functions are initiated via entries at the telephone keypad. The system includes a
user interface consisting of corresponding voice announcements.
>
Note:
When using HiPath Xpressions Compact in a HiPath AllServe environment, the entire administration must occur via the HiPath 3000 Manager C/E. The "super-user
function" is automatically deactivated in this case.
4.2
Accessing the Super-User Function
The super-user function allows basic administration of HiPath Xpressions Compact. Accessing
the function is similar to accessing a mailbox:
After calling the HiPath Xpressions Compact group number, the prefix * # followed by the
super-user code is entered (standard code "12345678").
Important! --> All super-user configurations are recorded in a log file with date and time.
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Administering Mailboxes with the Super-User Function
Accessing the Super-User Function
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After accessing the super-user function and entering the valid code number, the number of existing mailboxes and remaining memory capacity are announced (see Section 4.2.1, “Mailbox
Administration”).
Call to HiPath Xpression Compact phone number
Enter code number
2
Repeat
5
Set up mailbox
6
Delete mailbox
4
Query mailbox status
Mailbox administration
System messages:
Number of installed mailboxes
Free voicemail memory: hours, minutes
1
3
Scroll forward
*#<code no.>
3
Change Super-User-Codenumber for
mailbox queries
Change to
User mailbox
Change Super-User
code number
0
3
1 Scroll back
Language for user prompts
8
Figure 4-1
Select language
Super-User Functions
Access to the super-user function is ended by hanging up the telephone (i.e. by interrupting the
connection).
4.2.1
Mailbox Administration
Mailbox administration is made available to the system administrator as soon as he or she has
accessed the super-user function and entered the valid code number. The status announcement announces the number of existing mailboxes and the remaining memory capacity.
>
4-2
Note:
This announcement is repeated if the system administrator returns to the mailbox
administration function by scrolling forward or back.
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Administering Mailboxes with the Super-User Function
Accessing the Super-User Function
The following functions are available to the system administrator:
Function
Key
Set up a mailbox
5
Delete a mailbox
6
Query the status of a mailbox
4
Table 4-1
>
Accessing Mailbox Administration Functions (see also Figure 4-1)
Note:
The super-user can also access the administration mode of an individual mailbox by
entering * # followed by the code number of the mailbox.
4.2.1.1
Setting up a Mailbox
After the system administrator has accessed the super-user function and entered the valid
code number, he or she can set up a new mailbox by pressing 5 (see Figure 4-1). The administrator is guided through the corresponding procedure via appropriate system announcements.
To set up a new mailbox, a mailbox number must be entered. The system checks to make sure
the entered number is valid or has been previously assigned. A system message will help guide
the super-user if needed.
If the entered number is valid and has not been previously assigned, the system asks for a mailbox class for the new mailbox. After the class has been entered, the mailbox is installed automatically by the system.
>
Note:
The user can now access his or her newly set up mailbox by using the standard code. The mailbox does not become active and is unable to record messages until its
owner has accessed the mailbox for the first time. The owner must therefore be informed this his or her mailbox has been set up.
The HiPath 3000 Manager enables the individual configuration of all features for a
new mailbox.
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Accessing the Super-User Function
4.2.1.2
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Deleting a Mailbox
After the system administrator has accessed the super-user function and entered the valid
code number, he or she can delete a mailbox permanently by pressing 6 (see Figure 4-1).
The administrator is guided through the corresponding procedure via appropriate system announcements.
The system administrator enters the number of the mailbox to be deleted. The system checks
to see whether or not the mailbox number is valid, if the mailbox is empty, and if it is currently
being used. If all of the preconditions for deletion have been fulfilled, the mailbox is permanently
deleted. If any of these preconditions have not been met, the super-user receives a corresponding system announcement.
4.2.1.3
Querying the Status of a Mailbox
After the system administrator has accessed the super-user function and entered the valid
code number, he or she can query the status of any existing mailbox. However, the administrator cannot listen to the messages left in the mailbox. The user is supported by system messages.
After pressing 4 (see Figure 4-1), the system administrator must enter the mailbox number
(extension number of the mailbox owner). The mailbox class, the number of received messages, the number of stored messages and the length of the messages, as well as other additional information, are then announced.
The system administrator now has the following options:
Function
Key
Repeat announcement
2
Select another mailbox
0
Abort query
#
Table 4-2
4-4
Querying Mailbox Status
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4.2.2
Administering Mailboxes with the Super-User Function
Accessing the Super-User Function
Changing the Code Number for the Super-User Function
The super-user function is protected against unauthorized access by a code number.
After the system administrator has accessed the super-user function and entered the valid
code number, the code number can be changed if necessary. On accessing this function (see
Figure 4-1), the system administrator is guided through the corresponding procedure via appropriate system announcements.
>
Note:
The * and # characters are not part of the code number, but a control prefix
required by the system.
Function
Key
Announce current code number
2
Change the code number. New code numbers must be entered twice for security reasons.
0
Table 4-3
4.2.3
Changing the Code Number
Changing the Language for System Announcements
After the system administrator has accessed the super-user function and entered the valid
code number, the language for super-user system announcements can be changed if required.
On accessing this function (see Figure 4-1), the super-user is guided through the corresponding procedure via appropriate system announcements.
Function
Key
Announce current language
2
Scroll through available languages and select one
8
Table 4-4
User Manual
Changing the Language for System Announcements
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Index
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Index
Z
A
I
Access another mailbox 3-6
Activating the personal assistant 3-12
Auto-attendant mailbox with distribution lists
2-1
Information mailbox 2-1
Input range 3-4
L
Basic mailbox 2-1
Language selection
"Normal" mailbox owner 3-14
Log file 4-1
C
M
Caller’s number 3-4
Changing a user name 3-15
Changing the language for super-user system announcements 4-5
Changing the super-user password 4-5
Mailbox
Access another mailbox 3-6
Auto-attendant mailbox with distribution
lists 2-1
Basic mailbox 2-1
Changing the mailbox password 3-10
Classes 2-1
Delete 4-4
Exclusive mailbox 2-1
Functions overview 3-6
General information 2-1
Group mailbox 2-1
Information mailbox 2-1
Navigatiion 3-2
Preferred auto-attendant mailbox 2-1
Preferred auto-attendant mailbox with distribution lists and broadcast 2-1
Preferred group mailbox 2-1
Preferred mailbox 2-1
Preferred mailbox with greeting control
and distribution lists 2-1
Premium mailbox 2-1
Query status 4-4
Setup 4-3
Standard auto-attendant mailbox 2-1
Standard mailbox 2-1
Standard mailbox with 4 greetings 2-1
Standard mailbox with greeting control 21
Use and operation 3-1
B
D
Date stamp 3-4
Deleting messages 3-6
Distribution lists 2-7
E
Exclusive mailbox 2-1
F
Fast forward 3-6
Forward message 3-6
Functions Description 1-1
G
Greetings
Changing the password for the private
message 3-10
Controlling greetings 3-9
Manual selection 3-7
Overview 3-7
Recording and selection 3-7
Setting up and recording greetings 3-8
Group mailbox 2-1
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Index
Mailbox classes and their function ranges 2-2
Mailbox password 3-2
Message
Delete message 3-6
Fast forward 3-6
Forward message 3-6
Next message 3-6
Previous message 3-6
Private message 3-4
Record and send a new message 3-6
Recording a private message 3-8
Repeat message 3-6
Respond to a message 3-6
Rewind message 3-6
Save/move message 3-6
Skip all messages 3-6
Urgent message 3-4
Message waiting indicator (MWI) 1-3
Messages to all mailbox users 2-7
N
Next message 3-6
Notification call
Activating/deactivating 3-11
Notification call number
Enter/select 3-12
O
Out-bound call 3-11
Overview 1-1
P
Pager message 3-11
Playback
Interrupt playback for a maximum of 5 seconds (pause) 3-6
Preferred auto-attendant mailbox 2-1
Preferred auto-attendant mailbox with distribution lists and broadcast 2-1
Preferred group mailbox 2-1
Preferred mailbox 2-1
Preferred mailbox with greeting control and
distribution lists 2-1
Premium mailbox 2-1
Previous message 3-6
Z-2
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Private message 3-4
Q
Query status 4-4
Querying mailbox messages 3-4
R
Record and send a new message 3-6
Recording a private message 3-8
Repeat message 3-6
Respond to a message 3-6
Return call 3-6
Rewind message 3-6
S
Save/move message 3-6
Scroll back 3-2
Scroll forward 3-2
Skip all messages 3-6
SMS 3-11
Speed dialing for call forwarding 3-14
Standard auto-attendant mailbox 2-1
Standard mailbox 2-1
Standard mailbox with 4 greetings 2-1
Standard mailbox with greeting control 2-1
Standard password 3-2
Storage range 3-4
Substitute
Selecting a substitute 3-13
Substitute function
activating/deactivating 3-12
Super user
Changing the language for super-user
system announcements 4-5
Changing the super-user password 4-5
Super-user function
Access 4-1
End 4-2
Overview 4-1
Switchboard / Auto-Attendant mailbox 2-5
T
Target group 1-1
Time stamp 3-4
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Index
U
Urgent message 3-4
User instruction language 3-14
User instruction messages 3-14
User name
Changing a user name 3-15
V
Voice announcements 4-1
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Index
Z-4
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HiPath Xpressions Compact V2.0
www.hipath.com
© Siemens AG 2003
Information and Communication Networks
Hofmannstr. 51 • D-81359 Munich
Ref. No.: A31003-S2520-B100-2-7619
The information provided in this document contains merely general
descriptions or characteristics of performance which in case of actual
use do not always apply as described or which may change as a result
of further development of the products.
An obligation to provide the respective characteristics shall only exist if
expressly agreed in the terms of contract.
Subject to availability. Right of modification reserved.
Printed in the Federal Republic of Germany.
BA 0403