Sensaphone 1800 User`s manual

SENSAPHONE
®
REMOTE MONITORING SOLUTIONS
Sensaphone 1800
User’s Manual
LIT-0123
www.sensaphone.com
SENSAPHONE®
1800
User’s Manual
Version 1.4
Every effort has been made to ensure that the information in this
document is complete, accurate and up-to-date. Phonetics, Inc.
assumes no responsibility for the results of errors beyond its control.
Phonetics, Inc. also cannot guarantee that changes in equipment
made by other manufacturers, and referred to in this manual, will
not affect the applicability of the information in this manual.
Copyright © 2003 by Phonetics, Inc., dba SENSAPHONE®
First Edition, version 1.4, June 2014
Written and produced by Phonetics, Inc.
Please address comments on this publication to:
Sensaphone
901 Tryens Road
Aston, PA 19014
Sensaphone is a registered trademark of Phonetics, Inc.
Important Safety Instructions
Your Sensaphone 1800 has been carefully designed to give you years of safe,
reliable performance. As with all electrical equipment, however, there are a few
basic precautions you should take to avoid hurting yourself or damaging the unit:
• Read the installation and operating instructions in this manual carefully. Be
sure to save it for future reference.
• Read and follow all warning and instruction labels on the product itself.
• To protect the Sensaphone 1800 from overheating, make sure all openings
on the unit are not blocked. Do not place on or near a heat source, such as a
radiator or heat register.
• Do not use your Sensaphone 1800 near water, or spill liquid of any kind into it.
• Be certain that your power source matches the rating listed on the AC power
transformer. If you’re not sure of the type of power supply to your facility,
consult your dealer or local power company.
• Do not allow anything to rest on the power cord. Do not locate this product
where the cord will be abused by persons walking on it.
• Do not overload wall outlets and extension cords, as this can result in the risk
of fire or electric shock.
• Never push objects of any kind into this product through ventilation holes as
they may touch dangerous voltage points or short out parts that could result in
a risk of fire or electric shock.
• To reduce the risk of electric shock, do not disassemble this product, but
return it to Sensaphone Customer Service or another approved repair facility
when any service or repair work is required. Opening or removing covers may
expose you to dangerous voltages or other risks. Incorrect reassembly can
cause electric shock when the unit is subsequently used.
• If anything happens that indicates that your Sensaphone 1800 is not working
properly or has been damaged, unplug it immediately and follow the
procedures in the manual for having it serviced. Return the unit for servicing
under the following conditions:
1. The power cord or plug is frayed or damaged.
2. Liquid has been spilled into the product or it has been exposed to water.
3. The unit has been dropped, or the enclosure is damaged.
4. The unit doesn’t function normally when you’re following the operating
instructions.
• Avoid using a telephone (other than a cordless type) during an electrical
storm. There may be a remote risk of electric shock from lightning.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
Sensaphone 1800 Manual
CAUTION: To reduce the risk of fire or injury to persons, read and follow these
instructions:
1. Replace the battery only with the same or equivalent type recommended
by the manufacturer.
2. Do not dispose of the battery in a fire. The cell may explode. Check with
local codes for possible special disposal instructions.
3. Do not open or mutilate the battery. Released electrolyte is corrosive and
may cause damage to the eyes or skin. It may be toxic if swallowed.
4. Exercise care in handling battery in order not to short the battery with
conducting materials such as rings, bracelets, and keys. The battery or
conductor may overheat and cause burns.
iv
FCC Requirements
Part 68: The Sensaphone 1800 complies with 47 CFR, Part 68 of the rules. On
the back of the unit there is a label that contains, among other information,
the Certification Number and the Ringer Equivalence Number (REN) for this
equipment. You must, upon request, provide this information to your local
telephone company.
The REN is useful to determine the quantity of devices that you may connect to
your telephone line and still have all of those devices ring when your telephone
number is called. In most, but not all areas, the sum of the REN’s of all devices
connected to one line should not exceed five (5.0). To be certain of the number
of devices that you may connect to your line, you may want to contact your local
telephone company to determine the maximum REN for your calling area.
The applicable certification jack USOC for this equipment is: RJ11C. The facility
interface code (FIC) for this equipment is: 02LS2.
A compliant telephone cord and modular plug are provided with equipment. This
equipment is designated to be connected to the telephone network or premises
wiring using a compatible modular jack which is Part 68 compliant. See
Installation Instructions for details.
This equipment may not be used on coin service units provided by the telephone
company. Connection to party lines is subject to state tariffs. Contact the state
public utility commission, public service commission or corporation commission
for information.
Should the 1800 cause harm to the telephone network, the telephone company may
discontinue your service temporarily. If possible, they will notify you in advance.
But if advance notice isn’t practical, the telephone company may temporarily
discontinue service without notice and you will be notified as soon as possible.
You will be informed of your right to file a complaint with the FCC. The telephone
company may make changes in its facilities, equipment, operations, or procedures
where such action is reasonably required in the operation of its business and is not
inconsistent with the rules and regulations of the FCC that could affect the proper
functioning of your equipment. If they do, you will be notified in advance to give
you an opportunity to maintain uninterrupted telephone service.
If you experience trouble with the 1800, or you need information on obtaining
service or repairs, please contact:
Sensaphone
901 Tryens Road
Aston, PA 19014
Toll-Free: 1-877-373-2700
FAX: 610-558-0222
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Sensaphone 1800 Manual
If the equipment is causing harm to the telephone network, the telephone company
may ask that you disconnect this equipment from the network until the problem has
been corrected or until you are sure that the equipment is not malfunctioning.
Part 15: This equipment has been tested and found to comply with the limits
for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be required to correct the
interference at his own expense.
General Requirements for all Automatic Dialers
When programming emergency numbers and (or) making test calls to emergency
numbers:
1. Remain on the line and briefly explain to the dispatcher the reason for the call.
2. Perform such activities in the off-peak hours, such as early morning or late
evenings.
vi
Canadian Department of Communications Statement
Notice: The Canadian Department of Communications label identifies
certified equipment. This certification means that the equipment meets certain
telecommunications network protective operational and safety requirements. The
Department does not guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to
be connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of connection. In
some cases, the company’s inside wiring associated with a single line individual
service may be extended by means of a certified connector assembly (telephone
extension cord). The customer should be aware that compliance with the above
conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian
maintenance facility designated by the supplier. Any repairs or alterations
made by the user to this equipment, or equipment malfunctions, may give
the telecommunications company cause to request the user to disconnect the
equipment.
Users should ensure for their own protection that the electrical ground connections
of the power utility, telephone lines and internal metallic water pipe system, if
present, are connected together. This precaution may be particularly important in
rural areas.
CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electric
inspection authority, or electrician, as appropriate.
The Ringer Equivalence Number (REN) assigned to each terminal device denotes
the percentage of the total load to be connected to a telephone loop which is used
by the device to prevent overloading. The termination on a loop may consist of any
combination of devices subject only to the requirement that the total of the Ringer
Equivalent Numbers of all the devices does not exceed 5.0. For Sensaphone 1800,
the AC Ringer Equivalent Number is 0.6B.
vii
Sensaphone 1800 Manual
viii
3 YEAR LIMITED WARRANTY
PLEASE READ THIS WARRANTY CAREFULLY BEFORE USING THE
PRODUCT.
THIS LIMITED WARRANTY CONTAINS SENSAPHONE’S STANDARD
TERMS AND CONDITIONS. WHERE PERMITTED BY THE APPLICABLE
LAW, BY KEEPING YOUR SENSAPHONE PRODUCT BEYOND THIRTY
(30) DAYS AFTER THE DATE OF DELIVERY, YOU FULLY ACCEPT THE
TERMS AND CONDITIONS SET FORTH IN THIS LIMITED WARRANTY.
IN ADDITION, WHERE PERMITTED BY THE APPLICABLE LAW, YOUR
INSTALLATION AND/OR USE OF THE PRODUCT CONSTITUTES FULL
ACCEPTANCE OF THE TERMS AND CONDITIONS OF THIS LIMITED
WARRANTY (HEREINAFTER REFERRED TO AS "LIMITED WARRANTY
OR WARRANTY"). IF YOU DO NOT AGREE TO THE TERMS AND
CONDITIONS OF THIS WARRANTY, INCLUDING ANY LIMITATIONS OF
WARRANTY, INDEMNIFICATION TERMS OR LIMITATION OF LIABILITY,
THEN YOU SHOULD NOT USE THE PRODUCT AND SHOULD RETURN
IT TO THE SELLER FOR A REFUND OF THE PURCHASE PRICE. THE
LAW MAY VARY BY JURISDICTION AS TO THE APPLICABILITY OF YOUR
INSTALLATION OR USE ACTUALLY CONSTITUTING ACCEPTANCE OF
THE TERMS AND CONDITIONS HEREIN AND AS TO THE APPLICABILITY
OF ANY LIMITATION OF WARRANTY, INDEMNIFICATION TERMS OR
LIMITATIONS OF LIABILITY.
1. WARRANTOR: In this Warranty, Warrantor shall mean "Dealer,
Distributor, and/or Manufacturer."
2. ELEMENTS OF WARRANTY: This Product is warranted to be free
from defects in materials and craftsmanship with only the limitations and
exclusions set out below.
3. WARRANTY AND REMEDY: Three-Year Warranty — In the event that
the Product does not conform to this warranty at any time during the time
of three years from original purchase, warrantor will repair the defect and
return it to you at no charge.
This warranty shall terminate and be of no further effect at the time the
product is: (1) damaged by extraneous cause such as fire, water, lightning,
etc. or not maintained as reasonable and necessary; or (2) modified; or (3)
improperly installed; or (4) misused; or (5) repaired or serviced by someone
other than Warrantors’ authorized personnel or someone expressly
authorized by Warrantor’s to make such service or repairs; (6) used in a
manner or purpose for which the product was not intended; or (7) sold by
original purchaser.
LIMITED WARRANTY, LIMITATION OF DAMAGES AND DISCLAIMER
OF LIABILITY FOR DAMAGES: THE WARRANTOR’S OBLIGATION
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Sensaphone 1800 Manual
UNDER THIS WARRANTY IS LIMITED TO REPAIR OR REPLACEMENT
OF THE PRODUCT, AT THE WARRANTOR’S OPTION AS TO REPAIR
OR REPLACEMENT. IN NO EVENT SHALL WARRANTORS BE
LIABLE OR RESPONSIBLE FOR PAYMENT OF ANY INCIDENTAL,
CONSEQUENTIAL, SPECIAL AND/OR PUNITIVE DAMAGES OF
ANY KIND, INCLUDING BUT NOT LIMITED TO ANY LABOR COSTS,
PRODUCT COSTS, LOST REVENUE, BUSINESS INTERRUTPION
LOSSES, LOST PROFITS, LOSS OF BUSINESS, LOSS OF DATA
OR INFORMATION, OR FINANCIAL LOSS, FOR CLAIMS OF ANY
NATURE, INCLUDING BUT NOT LIMITED TO CLAIMS IN CONTRACT,
BREACH OF WARRANTY OR TORT, AND WHETHER OR NOT
CAUSED BY WARRANTORS’ NEGLIGENCE. IN THE EVENT THAT
IT IS DETERMINED IN ANY ADJUDICATION THAT THE LIMITED
WARRANTIES OF REPAIR OR REPLACEMENT ARE INAPPLICABLE,
THEN THE PURCHASER’S SOLE REMEDY SHALL BE PAYMENT TO
THE PURCHASER OF THE ORIGINAL COST OF THE PRODUCT, AND
IN NO EVENT SHALL WARRANTORS BE LIABLE OR RESPONSIBLE
FOR PAYMENT OF ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL AND/
OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED
TO ANY LOST REVENUE, BUSINESS INTERRUTPION LOSSES, LOST
PROFITS, LOSS OF BUSINESS, LOSS OF DATA OR INFORMATION,
OR FINANCIAL LOSS, FOR CLAIMS OF ANY NATURE, INCLUDING BUT
NOT LIMITED TO CLAIMS IN CONTRACT, BREACH OF WARRANTY
OR TORT, AND WHETHER OR NOT CAUSED BY WARRANTORS’
NEGLIGENCE.
WITHOUT WAIVING ANY PROVISION IN THIS LIMITED WARRANTY,
IF A CIRCUMSTANCE ARISES WHERE WARRANTORS ARE FOUND
TO BE LIABLE FOR ANY LOSS OR DAMAGE ARISING OUT OF
MISTAKES, NEGLIGENCE, OMISSIONS, INTERRUPTIONS, DELAYS,
ERRORS OR DEFECTS IN WARRANTORS’ PRODUCTS OR SERVICES,
SUCH LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY
THE CUSTOMER FOR WARRANTORS’ PRODUCT AND SERVICES
OR $250.00, WHICHEVER IS GREATER. YOU HEREBY RELEASE
WARRANTORS FROM ANY AND ALL OBLIGATIONS, LIABILITIES AND
CLAIMS IN EXCESS OF THIS LIMITATION.
INDEMNIFICATION AND COVENANT NOT TO SUE: YOU WILL
INDEMNIFY, DEFEND AND HOLD HARMLESS WARRANTORS,
THEIR OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS,
SUPPLIERS OR AFFILIATED COMPANIES, AGAINST ANY AND ALL
CLAIMS, DEMANDS OR ACTIONS BASED UPON ANY LOSSES,
LIABILITIES, DAMAGES OR COSTS, INCLUDING BUT NOT LIMITED TO
DAMAGES THAT ARE DIRECT OR INDIRECT, INCIDENTAL, SPECIAL
OR CONSEQUENTIAL, AND INCLUDING ATTORNEYS FEES AND LEGAL
COSTS, THAT MAY RESULT FROM THE INSTALLATION, OPERATION,
USE OF, OR INABILITY TO USE WARRANTORS’ PRODUCTS AND
SERVICES, OR FROM THE FAILURE OF THE WARRANTORS’ SYSTEM
x
Chapter
TO REPORT A GIVEN EVENT OR CONDITION, WHETHER OR NOT
CAUSED BY WARRANTORS’ NEGLIGENCE.
YOU AGREE TO RELEASE, WAIVE, DISCHARGE AND COVENANT NOT
TO SUE WARRANTORS, THEIR OWNERS, DIRECTORS, OFFICERS,
EMPLOYEES, AGENTS, SUPPLIERS OR AFFILIATED COMPANIES,
FOR ANY AND ALL LIABILITIES POTENTIALLY ARISING FROM ANY
CLAIM, DEMAND OR ACTION BASED UPON ANY LOSSES, LIABILITIES,
DAMAGES OR COSTS, INCLUDING BUT NOT LIMITED TO DAMAGES
THAT ARE DIRECT OR INDIRECT, INCIDENTAL, SPECIAL OR
CONSEQUENTIAL, AND INCLUDING ATTORNEYS FEES AND LEGAL
COSTS, THAT MAY RESULT FROM THE INSTALLATION, OPERATION,
USE OF, OR INABILITY TO USE WARRANTORS’ PRODUCTS AND
SERVICES, OR FROM THE FAILURE OF THE WARRANTORS’ SYSTEM
TO REPORT A GIVEN EVENT OR CONDITION, WHETHER OR NOT
CAUSED BY WARRANTORS’ NEGLIGENCE, EXCEPT AS NECESSARY
TO ENFORCE THE EXPRESS TERMS OF THIS LIMITED WARRANTY.
EXCLUSIVE WARRANTY: THE LIMITED WARRANTY OR WARRANTIES
DESCRIBED HEREIN CONSTITUTE THE SOLE WARRANTY OR
WARRANTIES TO THE PURCHASER. ALL IMPLIED WARRANTIES
ARE EXPRESSLY DISCLAIMED, INCLUDING: THE WARRANTY
OF MERCHANTIBILITY AND THE WARRANTY OF FITNESS FOR
A PARTICULAR USE AND THE WARRANTY OF FITNESS FOR
A PARTICULAR PURPOSE AND THE WARRANTY OF NONINFRINGEMENT AND/OR ANY WARRANTY ARISING FROM A COURSE
OF DEALING, USAGE, OR TRADE PRACTICE.
It must be clear that the Warrantors are not insuring your premises or
business or guaranteeing that there will not be damage to your person or
property or business if you use this Product. You should maintain insurance
coverage sufficient to provide compensation for any loss, damage, or
expense that may arise in connection with the use of products or services,
even if caused by Warrantors’ negligence. The warrantors assume no
liability for installation of the Product and/or interruptions of the service
due to strikes, riots, floods, fire, and/or any cause beyond Seller’s control,
further subject to the limitations expressed in any License Agreement or
other Agreement provided by Warrantors to purchaser.
The agreement between the Warrantors and the Purchaser, including but
not limited to the terms and conditions herein shall not be governed by
the Convention for the International Sale of Goods. Where applicable, the
Uniform Commercial Code as adopted by the State of Delaware shall apply.
4. PROCEDURE FOR OBTAINING PERFORMANCE OF WARRANTY: In
the event that the Product does not conform to this warranty, the Product
should be shipped or delivered freight prepaid to a Warrantor with evidence
of original purchase.
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Sensaphone 1800 Manual
5. LEGAL REMEDIES AND DISCLAIMER: Some jurisdictions may
not allow, or may place limits upon, the exclusion and/or limitation of
implied warranties, incidental damages and/or consequential damages
for some types of goods or products sold to consumers and/or the use
of indemnification terms. Thus, the exclusions, indemnification terms
and limitations set out above may not apply, or may be limited in their
application, to you. If the implied warranties can not be excluded, and
the applicable law permits limiting the duration of implied warranties,
then the implied warranties herein are to be limited to the same duration
as the applicable written warranty or warranties herein. The warranty or
warranties herein may give you specific legal rights that will depend upon
the applicable law. You may also have other legal rights depending upon
the law in your jurisdiction.
6. CHOICE OF FORUM AND CHOICE OF LAW: In the event that a
dispute arises out of or in connection with this Limited Warranty, then
any claims or suits of any kind concerning such disputes shall only and
exclusively be brought in either the Court of Common Pleas of Delaware
County, Pennsylvania or the United States District Court for the Eastern
District of Pennsylvania.
Regardless of the place of contracting or performance, this Limited
Warranty and all questions relating to its validity, interpretation, performance
and enforcement shall be governed by and construed in accordance
with the laws of the State of Delaware, without regard to the principles of
conflicts of law.
Effective date 04/01/2006
PHONETICS, INC. d.b.a. SENSAPHONE
901 Tryens Road
Aston, PA 19014
Phone: 610.558.2700 Fax: 610.558.0222
www.sensaphone.com
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Table of Contents
Table of Contents
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . iii
FCC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Canadian Department of Communications Statement . . . vii
3 YEAR LIMITED WARRANTY . . . . . . . . . . . . . . . . . . . . . ix
CHAPTER 1: INTRODUCTION . . . . . . . . . . . . . . . 17
FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
LAYOUT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
TECHNICAL SUPPORT . . . . . . . . . . . . . . . . . . . . . . . . . . 20
CHAPTER 2: INSTALLATION . . . . . . . . . . . . . . . . 21
OPERATING ENVIRONMENT . . . . . . . . . . . . . . . . . . . .
Mounting the 1800 . . . . . . . . . . . . . . . . . . . . . . . .
Locking the Enclosure . . . . . . . . . . . . . . . . . . . . . . .
Grounding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TURNING THE 1800 ON . . . . . . . . . . . . . . . . . . . . . . .
Backup Battery . . . . . . . . . . . . . . . . . . . . . . . . . . .
TELEPHONE LINE . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Line Seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
WIRING SENSORS AND TRANSDUCERS . . . . . . . . . . . .
Wiring Recommendations . . . . . . . . . . . . . . . . . . . .
LED INDICATORS . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
21
21
22
22
24
24
25
25
26
27
28
CHAPTER 3: QUICK START GUIDE . . . . . . . . . . . . 29
HOW THE KEYPAD COMMANDS WORK . . . . . . . . . . .
ABORTING A COMMAND . . . . . . . . . . . . . . . . . . . . . .
ERROR MESSAGES . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ACKNOWLEDGING A FALSE ALARM . . . . . . . . . . . . . .
RECOMMENDED PROGRAMMING STEPS . . . . . . . . . . .
29
29
29
30
30
CHAPTER 4: ZONE PROGRAMMING . . . . . . . . . 31
CONFIGURE ZONE TYPE . . . . . . . . . . . . . . . . . . . . . . . 31
MANUAL ZONE CONFIGURATION . . . . . . . . . . . . . . . . 32
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Sensaphone 1800 Manual
ENABLE/DISABLE ZONE ALARMS . . . . . . . . . . . . . . . . .
ENABLE/DISABLE SOUND LEVEL ALARM . . . . . . . . . . . .
ENABLE/DISABLE POWER . . . . . . . . . . . . . . . . . . . . . .
CONFIGURE TEMPERATURE SCALE . . . . . . . . . . . . . . . .
CONFIGURE TABLE RANGE FOR 4–20mA SENSORS . . .
ALARM RECOGNITION TIME . . . . . . . . . . . . . . . . . . . .
ALARM LIMITS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ZONE CALIBRATION . . . . . . . . . . . . . . . . . . . . . . . . . .
SOUND LEVEL CALIBRATION . . . . . . . . . . . . . . . . . . . .
DESIGNATING A ZONE AS UNUSED . . . . . . . . . . . . . .
EXIT DELAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TEMPERATURE-ONLY STATUS REPORT . . . . . . . . . . . . . .
34
35
36
37
38
41
44
47
49
51
52
53
CHAPTER 5: COMMUNICATION PROGRAMMING 54
DATE and TIME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
VOICE MESSAGES . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ID NUMBER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ALARM DIAL-OUT TELEPHONE NUMBERS . . . . . . . . . . .
Voice Dialout . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Numeric Pager Dialout . . . . . . . . . . . . . . . . . . . . . .
Alphanumeric Pager Dialout . . . . . . . . . . . . . . . . . .
SPECIAL DIALING OPTIONS . . . . . . . . . . . . . . . . . . . . .
Blind Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DIAL-OUT TEST MODE . . . . . . . . . . . . . . . . . . . . . . . . .
ALARM ACKNOWLEDGMENT CODES . . . . . . . . . . . . . .
ALARM HISTORY . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deleting the Alarm History . . . . . . . . . . . . . . . . . . .
TONE OR PULSE DIALING . . . . . . . . . . . . . . . . . . . . . .
RINGS UNTIL ANSWER . . . . . . . . . . . . . . . . . . . . . . . .
CALL DELAY TIME . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
INTERCALL TIME . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CALL PROGRESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
VOICE REPETITIONS . . . . . . . . . . . . . . . . . . . . . . . . . . .
MAX CALLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
xiv
54
56
59
61
61
63
66
70
71
72
73
75
75
76
77
78
80
82
83
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Table of Contents
TELEPHONE ANSWERING DEVICE (TAD) COMPATIBILITY
LISTEN-IN TIME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LOCKING THE KEYPAD . . . . . . . . . . . . . . . . . . . . . . . .
SPEAKER MUTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CALLBACK ACKNOWLEDGMENT . . . . . . . . . . . . . . . . .
85
86
87
88
89
CHAPTER 6: CONTROLLING THE OUTPUT . . . . . . 90
AUTOMATIC MODES . . . . . . . . . . . . . . . . . . . . . . . . . . 90
MANUAL MODE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
CHAPTER 7: OPERATION . . . . . . . . . . . . . . . . . . 94
ALARM DIALOUT AND ACKNOWLEDGMENT . . . . . . . . 94
Alarm Recognition . . . . . . . . . . . . . . . . . . . . . . . . . 94
Alarm Notification . . . . . . . . . . . . . . . . . . . . . . . . . 94
Dialout Note: Call Progress . . . . . . . . . . . . . . . . . . . 94
Alarm Dialout—Voice . . . . . . . . . . . . . . . . . . . . . . . 94
Alarm Dialout—Pager . . . . . . . . . . . . . . . . . . . . . . . 95
Alarm Dialout—Alphanumeric Pager . . . . . . . . . . . . 95
ALARM ACKNOWLEDGMENT . . . . . . . . . . . . . . . . . . . . 96
Alarm Acknowledgment—Voice Dialout . . . . . . . . . . 96
Alarm Acknowledgment—Numeric Pager Dialout . . . 96
Alarm Acknowledgment—Alphanumeric Pager Dialout98
Alarm Acknowledgment—Automatic (Max Calls) . . . . 99
CALL-IN STATUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
REMOTE COMMANDS VIA TOUCH-TONE PHONE . . . . 101
APPENDIX A: Checking Your 1800
for Proper Operation . . . . . . . . . . . . . . . . . . . . 106
APPENDIX B: Replacing the Back-up Battery . . . 108
APPENDIX C: Troubleshooting the 1800 . . . . . . 110
COMMUNICATIONS/DIAL-OUT: . . . . . . . . . . . . . . . . . 111
TEMPERATURE MONITORING: . . . . . . . . . . . . . . . . . . 114
4–20mA MONITORING: . . . . . . . . . . . . . . . . . . . . . . 116
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Sensaphone 1800 Manual
SOUND LEVEL MONITORING: . . . . . . . . . . . . . . . . . . 117
OTHER MONITORING: . . . . . . . . . . . . . . . . . . . . . . . . 118
APPENDIX D: 2.8 and 10K Thermistor Tables . . 120
APPENDIX E: 1800 Technical Specifications . . . 122
APPENDIX F: 1800 Quick Reference Guide . . . . 124
APPENDIX G: Accessories . . . . . . . . . . . . . . . . 128
APPENDIX H: Returning Your 1800 for Repair . 129
Test Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
xvi
Chapter 1: Introduction
CHAPTER 1: INTRODUCTION
Congratulations on your purchase of the Sensaphone 1800. The
1800 is a powerful monitoring, alarm, and event logging system.
It can monitor equipment and environmental conditions using
eight universal Zones, built-in power failure detection, and sound
level monitoring. The Sensaphone 1800 also features several
communication options: user-recordable voice, numeric pager, and
alphanumeric pager (wireless phone text message). The 1800 is the
ultimate choice for multi-zone industrial monitoring applications.
The Sensaphone 1800 is a fully programmable environmental
monitoring system for unattended or remote applications. The unit
will monitor and alarm on eight zones: N.O./N.C.(Normally Open
or Normally Closed) contact, 2.8K or 10K thermistor (temperature
sensor), and 4–20mA transducer. The unit will also monitor AC
power, sound level, and battery condition. On the front of the
unit are LED indicators to show the operating status. Each zone
(including power, sound and battery) has a status LED indicating
the alarm status of the Zone. There is also an LED to indicate if
the Output is On, an LED for Phone In-Use status and an LED for
System-On status.
The unit is programmed using the built-in keypad and voice
response menus. All programming is stored in nonvolatile memory
so that all programming is retained even without power. The unit
is capable of performing alarm event logging of the eight universal
Zones, power, and sound. The event logging (history) is also stored
in nonvolatile memory. A battery-backed real-time clock is also
included to time-stamp logged events. The alarm event history
can be heard through the built-in speaker or remotely over the
telephone. A complete status report of all monitored conditions can
also be heard simply by calling the 1800.
The unit comes in a plastic NEMA-4 enclosure with tabs for wall
or panel mounting. Terminal connections for Zones, outputs and
power are easily accessible from the front of the unit. The 1800 is
powered by a plug-in adapter and has a 2.2AH rechargeable backup
battery located behind the panel. Circuitry in the unit will maintain
precise charging of the battery system. The unit also includes Line
17
Sensaphone 1800 Manual
Seizure capability to ensure that the telephone line is available when
necesssary (See optional Line Seizure Kit # FGD-0060).
FEATURES
The Sensaphone 1800 includes the following features:
Eight Zones configurable as temperature, 4–20mA or
dry contact
Calibration for each Zone
Each Zone can be individually enabled or disabled
Power monitor
High sound-level monitor (w/optional external mic)
1 relay output (manual or automatic control)
14 status LEDs
Dial out to eight telephone numbers
User-recordable voice messages
Alarm dialout via voice, numeric pager and alphanumeric pager (wireless phone text message)
Line Seizure via optional kit (FGD-0060)
Microphone for on-site listen-in (w/optional external
mic
Time-stamped Alarm History
Superior surge/lightning protection on all Zones,
telephone line and power supply
12-hour rechargeable battery backup
NEMA-4 enclosure
18
Chapter 1: Introduction
LAYOUT
D
Figure 1: Sensaphone 1800 diagram
1. Programming Keypad
2. Grounding Lug
3. 15VDC Power Jack
4. N.O./N.C. Relay Output
Terminals
5. 8 Zone Terminals
6. Speaker Grille
7. Power Button
8. Phone Network/Extension
Terminals
9. External Mic Terminals
10. Built-in Condenser Mic
11. System On LED
12. Phone-in-use LED
13. Output On LED
14. Battery OK LED
15. Zone Alarm LEDs
19
Sensaphone 1800 Manual
TECHNICAL SUPPORT
Reading this instruction manual will help you install and program
the 1800. Programming and voice recording are performed locally
using the built-in keypad. Some programming can also be accessed
via touch-tone phone.
If there are any questions or problems that arise upon installation or
operation, please contact Technical Support at:
Sensaphone
901 Tryens Road
Aston, PA 19014
Toll-Free Phone: 1-877-373-2700
FAX: 610-558-0222
support@sensaphone.com
20
Chapter 2: Installation
CHAPTER 2: INSTALLATION
OPERATING ENVIRONMENT
The Sensaphone 1800 should be mounted and operated in a clean,
dry environment. The unit is microprocessor-controlled and as a
result it should not be installed near devices that generate strong
electromagnetic fields. Such interference is typically generated by
power switching equipment such as relays or contactors. A poor
operating environment may result in unwanted system resets and/or
system lockup. The temperature range the unit can operate in is
32°F to 122°F (0°C to 50°C). If the unit needs to operate below
freezing, a heater should be installed nearby.
Mounting the 1800
The NEMA-4 enclosure housing the 1800 comes with hardware for
wall or panel mounting. The four tabs are attached by screwing the
round bubble-end of a tab to each of the four rear corners of the
enclosure. Then mount the unit in a position that allows easy access
to the Zone terminal block and keypad. Also, there must be a power
outlet and telephone jack close to the unit.
6 1/8"
111/2"
Figure 1: Mounting Dimensions
21
Sensaphone 1800 Manual
Locking the Enclosure
The 1800 enclosure can be locked by installing a small padlock
through the loop on the front door of the enclosure. See Figure
below.
Figure 2: Locking the Enclosure
Grounding
Connect a heavy gauge (#10AWG) copper wire to the earth ground
lug on the left end of the panel and connect the other end to a
ground rod or metal cold water pipe (See Figure 3). It is extremely
important that the earth ground connection be as short as possible.
The ground rod should have sufficient depth to provide a low
impedance connection to earth. This connection is required for the
surge/lightning protection circuits to function properly.
NOTE: Proper earth grounding of the 1800 is
required for warranty coverage.
Ground rods can typically be found at local electrical supply houses
and/or hardware stores. Be sure to contact your state “Call before
you dig” hotline at least two days before you install your ground
rod, to insure that it is safe to install the ground rod in a chosen area.
22
Chapter 2: Installation
Figure 3: Grounding the 1800
Wiring Connectors
The 1800 includes compression-type liquid-tight connectors for
routing wires into the enclosure. To use these connectors, turn
them counter-clockwise to loosen (or open-up) the compression
washer. Insert all cables through the two connectors. When
finished turn them clockwise to secure and seal the 1800
from the outside environment. If you don't have enough
cables to obtain a snug fit you can insert a small piece of soft
PVC insulation or rubber tubing to take up the extra space. 23
Sensaphone 1800 Manual
ALARMS
1
SET
WHAT IS
Zone 2
6
Zone 3
TEST
°F/°C
HIGH LIMIT
8
9
Zone 4
REC TIME
LISTEN TIME
SOUND
Zone 5
RINGS
TABLE RANGE
Zone 6
*
0
ID
POWER
OUTPUT
CODE
DATE/TIME
HISTORY
STATUS
ENTER
T/P
MUTE
LOW LIMIT
CALIBRATE
TAD
MESSAGE
Zone 1
INTERCALL TIME
5
7
PHONE
NUMBER
3
VOICE REPS
4
MAX CALLS
SENSOR
ON/OFF
2
CALL DELAY
#
CONFIGURE
LOCK
Zone 7
Zone 8
Sound
Power
Battery OK
Output On
ALARM
CANCEL
Phone In Use
System On
SENSAPHONE®
1800
™
Figure 4: Typical connections from 1800
TURNING THE 1800 ON
Plug the unit’s transformer into a 120VAC 60Hz outlet. Toggle the
power switch to ON to start the unit. The System-On LED should
glow steadily and the unit will say “Hello.”
Note that when the unit is turned off, all programming is retained in
non-volatile memory.
Backup Battery
The Sensaphone 1800 includes a 12V 2.2AH sealed lead-acid gelcell rechargeable battery for system back-up in the event of a power
failure. The battery will provide approximately 12 hours of backup
time. Actual backup time will depend upon the temperature, battery
age, and dialing activity. The battery is located behind the main
panel.
24
Chapter 2: Installation
The 1800 will automatically charge the battery whenever the power
switch is turned on and the power transformer is plugged in. The
unit also includes special circuitry to prevent the battery from being
damaged in the event of an extended power outage. The battery
should provide about 5 years of service before needing replacement. See Appendix B for battery replacement instructions.
The 1800 also includes a 3V lithium battery to retain the date and
time when main power is off. The lithium battery should provide 810 years of service life.
NOTE: Have batteries serviced by qualified service
personnel only.
TELEPHONE LINE
Connect the 1800’s Phone jack to a standard 2-wire analog phone
line. The unit dials using pulse or tone, with loop start only. The
1800 will recognize ringer frequencies from 16 to 60 Hz and will
operate with all standard analog telephone systems that accept pulse
or tone dialing.
Certain private telephone systems and public switching equipment
may not accept the unit’s dialing or may generate an unacceptable
ring signal. In those cases, a dedicated line may be required for the
unit. Consult the supplier of your telephone system if you encounter
problems.
CAUTION: Never install telephone wiring during a
lightning storm. Never install telephone jacks in wet
locations unless the jack is specifically designed for
wet locations. Never touch uninsulated telephone wires
or terminals unless the telephone line has been disconnected at the network interface. Use caution when
installing or modifying telephone lines.
Line Seizure
Line seizure gives the 1800 the ability to “seize” the telephone line
when it needs to dial out. For example, if an emergency occurs
which puts the 1800 in alarm mode, the unit will be able to dial
out even if a telephone has been left off the hook. To the right
of the LINE terminals is another set of terminals labeled EXT.
25
Sensaphone 1800 Manual
These terminals can be used to share the line with other devices
(telephone, fax machine, modem) and to give the 1800 priority in
the event of an emergency. To make use of this feature you must
have all the extension devices originate from the EXT. terminals.
Whenever the unit must make an alarm phone call, the unit will
disconnect any current phone calls and seize the line for its own
use. The unit will continue to seize the line until the alarm has
been acknowledged. To ease installation, an optional accessory is
available (FGD-0060 Line Seizure Kit) which provides an RJ31x
modular wall jack, cable, and wiring instructions.
NOTE: The Line Seizure Kit is not required for the
1800 seizure capability to function correctly. The
Kit allows the disconnection of the 1800 system
from the telephone line while ensuring continued
telephone operation—useful if the 1800 is, for
instance, temporarily removed for service.
WIRING SENSORS AND TRANSDUCERS
The 1800 Zones are compatible with NO/NC dry contacts, 10K
thermistors, and 4–20mA transducers. To prevent an alarm from
occurring while wiring the sensors, it is recommended that the zone
be disabled [SENSOR ON/OFF] + [Zone #1–8]. After wiring all of
your sensors you will need to configure the zones using the [SET] +
[CONFIGURE] command. See Chapter 4 for more information on
Disabling sensors and Configuring Zones.
Recommended sequence for adding a new sensor:
1. Disable the zone.
2. Wire up the sensor.
3. Configure the zone.
4. Enable the zone.
Note: If a false alarm occurs while wiring a sensor, you can quickly acknowledge it by pressing
the [ALARM/CANCEL] key and entering [11234]
+ [ENTER]. This is the default acknowledgment
code for user #1. See Chapter 5 for more information on User Acknowledgment Codes.
Temperature: The unit will accept 10K or 2.8K thermistors.
These should be wired to a Zone terminal and the adjacent ground
26
Chapter 2: Installation
terminal. For recommended thermistors check the accessory list
or thermistor data in the appendices. Temperature range for 2.8K
thermistors is -109° to 115°F (-85° to to 57°C). The temperature
range for 10K thermistors is -87° to 168°F (-66° to 76°C)
Dry Contacts: Only contacts which have no voltage or current
applied may be used. Connect the contact to a Zone terminal and
an adjacent ground terminal. Do NOT try to monitor a contact that
switches 120VAC. This will permanently damage the unit.
4–20mA: A 4–20mA transducer requires you to have an external
DC power supply for the transducer. Connect the positive wire of
your transducer to the positive terminal of your DC power supply.
Connect the negative terminal of the transducer to a Zone terminal
on the Sensaphone 1800. Connect the negative terminal from your
power supply to the adjacent ground terminal on the 1800.
Input Zones
Terminal Strip
+
ZONE
1
Input Zones
Terminal Strip
Temperature Sensor
+
ZONE
2
+
ZONE
1
Thermistor
External Power Source
+
ZONE
2
4–20mA Transducer
Input Zones
Terminal Strip
+
ZONE
1
+
ZONE
2
VDC
4–20MA
4-20mA transducer
Dry Contact Sensor
NO/NC
Dry Contact
Figure 5: Different Sensor Types connected to the Terminal Block
Wiring Recommendations
The 1800 will work fine in indoor environments using unshielded
cable. When wiring will be subject to long lengths (>250') or if run
outdoors, it is highly recommended that shielded cable be used and
that the shield be connected to an earth ground. Also, be sure to use
the appropriate gauge wire based on the distance and sensor type.
See chart below:
Wire Gauge
#24
#22
#20
Thermistor
250'
500'
1000'
NO/NC Contact & 4–20mA
1000'
2000'
4000'
27
Sensaphone 1800 Manual
When preparing wire for connection to the terminal blocks,
strip 4" of insulation from the conductor (see figure below
.25"
Figure 6: Wire stripped for connection
LED INDICATORS
The LEDs provide on-site alarm and status information. Listed
below are descriptions of how the LEDs work.
Zones 1–8, Power and Sound:
LED Off: Zone OK
LED Blinking Fast: Alarm condition exists but recognition time has not been met
LED Blinking Slowly: Unacknowledged alarm exists
LED On: Acknowledged alarm exists
Battery:
LED On: Battery OK
LED Blinking: Battery condition low
Output On:
LED On: Output relay on
LED Off : Output relay off
Phone-In-Use:
LED On: Unit is communicating on the phone line
LED Off: Unit is not using the phone line
System-On:
LED On: System power on
LED Off : System power off
28
.
Chapter 3: QuickStart Guide
CHAPTER 3: QUICK START GUIDE
This section presents a brief guide and some helpful hints for firsttime users of the 1800. Follow the instructions for installation
before attempting to program the unit.
HOW THE KEYPAD COMMANDS WORK
The 1800 uses simple keypad commands to program and listen to
all pertinent parameters. All of the keypad commands begin with
either the SET, WHAT IS, or SENSOR ON/OFF keys. The SET key
is used to program parameters. When performing a programming
sequence, the command will typically require the SET key followed
by the parameter to be programmed, followed by a value, and then
the ENTER key at the end. For example, to program the Call Delay
you would press [SET] + [CALL DELAY] + [value] + [ENTER].
To check your programming , you would press the WHAT IS key
followed by the parameter (in this case, [WHAT IS] + [CALL
DELAY].
The SENSOR ON/OFF key is generally used to enable and disable
functions or to toggle a function on and off. For example, to disable
a Zone you would press [SENSOR ON/OFF] + [Zone #] or to
turn the speaker Mute on you would press [SENSOR ON/OFF] +
[MESSAGE/MUTE]. ABORTING A COMMAND
If you are in the middle of a command and you make a mistake, you
can abort the command by either pressing the ALARM CANCEL
key or by simply waiting for the command to time out (typically 30
seconds). When you abort a command, the unit will say “Error 1” to
indicate that the command has not been executed successfully. ERROR MESSAGES
When programming parameters in the 1800 you may get an error
message if you inadvertently enter an incorrect value. If the unit
says “Error 1,” it means that you entered a value that is out of range
29
Sensaphone 1800 Manual
or have aborted the command. If the unit says “Error 2,” it means
that the keypad is locked and must be unlocked to perform the
function.
ACKNOWLEDGING A FALSE ALARM
While programming the unit you may inadvertently set off an alarm.
Once an alarm occurs, the unit will start its alarm processing
routine, which will prevent you from performing any other keypad
function until the alarm is acknowledged. To acknowledge an alarm
and stop the unit from making any phone calls, press [ALARM
CANCEL] + [11234] + [ENTER]. This will acknowledge the
alarm, using the default Acknowledgement Code for user #1. If you
have changed the default acknowledgment code, then enter the new
code as required.
RECOMMENDED PROGRAMMING STEPS
Listed below are the basic programming steps to get you up and
running. The chapters that follow provide detailed programming
instructions as well as additional options to customize the operation
of your 1800.
Parameter
30
Page #
1. Set the Date & Time
55
2. Configure Zones
31
3. Set Alarm Limits
44
4. Record Zone voice messages
58
5. Record ID voice message
57
6. Set ID number
60
7. Set dialout telephone numbers 62
Chapter 4: Zone Programming
CHAPTER 4: ZONE PROGRAMMING
This chapter explains the keyboard commands for the monitoring
functions of the 1800. This includes:
Configure Zone Type
Enable/disable Zones
Temperature Scale
Table Range for 4-20mA sensors
Alarm Recognition Time
Alarm Limits
Zone Calibration
AC Power Monitoring Enable/disable
AC Power Recognition Time
Sound Level Monitoring Enable/disable
Sound Level Recognition Time
Sound Level Calibration
CONFIGURE ZONE TYPE
The 1800 is compatible with normally open, normally closed,
10K thermistor (temperature), 2.8K thermistor (temperature),
and 4–20mA type sensors. All of the Zones are configured
simultaneously by keying in a simple key sequence after connecting
all of your sensors. Make sure all sensors are in their normal state.
All 4–20mA transducers should be powered on.
Note: Temperature sensors will default configure
to 2.8K. If you are connecting any 10K sensors to
the 1800, these must be configured manually. (See
the Manual Configuration section)
To configure the Zone Types:
1. Press the SET key.
31
Sensaphone 1800 Manual
2. Press the CONFIGURE key.
The 1800 will announce each Zone number and its detected Zone
type.
The Zones are now considered normal. If a normally closed Zone
becomes open, an alarm will occur. If a normally open Zone
becomes closed, an alarm will occur.
MANUAL ZONE CONFIGURATION
If you would like to program the Zone type (NO, NC, temperature,
4–20mA) without going through the automatic process that scans
all Zones, this command will allow you to configure a single Zone.
This command is useful if you have alarms on other channels and
cannot use the automatic configuration process, or if you wish to
configure the Zone type without actually connecting the sensor.
Note: You MUST use manual configuration for
any zone connecting to a 10K temperature sensor.
To configure the Zone Type:
1. Press the SENSOR ON/OFF key.
2. Press the TABLE RANGE key.
The 1800 will say “Enter Number.”
32
Chapter 4: Zone Programming
3. Press the corresponding Zone key (1–8).
The 1800 will say “Enter Mode.”
4. Press the key which corresponds to the type of Zone according to
the table below:
1: NC Dry Contact
2: NO Dry Contact
3: 10K Thermistor (temperature sensor)
4:4–20mA
5: Not applicable
6: 2.8K Thermistor (temperature sensor)
5. Press ENTER.
33
Sensaphone 1800 Manual
ENABLE/DISABLE ZONE ALARMS
This function allows you to enable or disable a Zone (1-8) for
dialout during an alarm. An enabled Zone will respond to an alarm
and allow dialout. A disabled Zone will not initiate a dialout, but
it will still be included in the status report, preceded by the word
“off.” This command is useful while you are wiring your Zones
or at any other time you would like the alarms to be ignored. The
default setting for all Zones is enabled (on).
To enable/disable Zones:
1. Press the SENSOR ON/OFF key.
2. Press the corresponding number key (1-8) of the Zone you want
to enable/disable. 1800 will say “Off” to indicate disabled or
“On” to indicate enabled.
3. Repeat key sequence to change.
34
Chapter 4: Zone Programming
ENABLE/DISABLE SOUND LEVEL ALARM
This function allows you to enable or disable the sound alarm
for dialout. When enabled, a high sound level at the remote
microphone (optional)—that meets the programmed recognition
time and level—will trip a sound alarm and the unit will dial out.
Disabling sound will prevent a sound alarm dialout status report.
The default setting is enabled (on).
To enable/disable sound:
1. Press the SENSOR ON/OFF key.
2. Press the Sound Alarm key (9). 1800 will say “Off” to indicate
disabled or “On” to indicate enabled.
3. Repeat the steps to change.
35
Sensaphone 1800 Manual
ENABLE/DISABLE POWER
This function allows you to enable or disable AC power failure
monitoring (0). Enabled AC power monitoring will respond to an
alarm and allow dialout. Disabled AC power monitoring will not
initiate a dialout status report. The default setting is enabled (on).
To enable/disable power:
1. Press the SENSOR ON/OFF key.
2. Press the power key (0) to enable/disable. 1800 will say “Off”
to indicate disabled or “On” to indicate enabled.
3. Repeat the steps to change.
36
Chapter 4: Zone Programming
CONFIGURE TEMPERATURE SCALE
The 1800 can read temperature in degrees Fahrenheit or Celsius.
The default is degrees Fahrenheit.
To change the Temperature Scale:
1. Press the SENSOR ON/OFF key.
2. Press the F/C key.
The 1800 will say “degrees F” or “degrees C” to indicate the
current setting. Repeat the key sequence to change.
37
Sensaphone 1800 Manual
CONFIGURE TABLE RANGE FOR 4–20mA SENSORS
The 1800 allows you to create a unique linear table for each
4–20mA sensor Zone. The Table Low (4mA) and Table High
(20mA) values are used to define the upper and lower range of your
4–20mA sensor. For example, suppose you are using a 4–20mA
transducer to measure the depth of water in a 15 foot well. Simply
enter a Table Low value of 0 and a Table High value of 15 and the
1800 will scale the Zone to read between 0 and 15. The low and
high table range can be set from -10,000 to + 10,000. To make a
value negative, precede the value with the [RINGS/TAD/*] key.
To configure the Table Low and High Range:
1. Press the SET key.
2. Press the TABLE RANGE key.
3. Press the corresponding Zone number (1–8). 1800 will say
“Enter Low Number.”
38
Chapter 4: Zone Programming
4. Using the number keys, enter the Table Low value, then press
ENTER.
The 1800 will say “Enter High Number.”
5. Using the number keys, enter the Table High value and press
ENTER.
The 1800 will say “OK.”
To play back the Table Low and Table High Range:
1. Press the WHAT IS key.
2. Press the TABLE RANGE key.
39
Sensaphone 1800 Manual
3) Press the corresponding Zone number (1–8).
The 1800 will say “Low” then speak the value, then 1800 will say
“High” and speak the value.
40
Chapter 4: Zone Programming
ALARM RECOGNITION TIME
The Alarm Recognition Time is the length of time an alert condition
must be present before a valid alarm exists and dial-out is activated.
If a condition exists and then clears within the recognition time, it is
not considered an alarm. This is useful to prevent nuisance dialouts
for momentary alarm conditions or on self-correcting equipment.
Each Zone can be programmed with a different recognition time,
including power alarms and Sound Level Alarms. The default
recognition time is 3 seconds for Zones, 5 minutes for Power, and 8
seconds for Sound level. You may program the recognition time for
Zone and Power alarms from 0 seconds up to 272 minutes. Sound
level alarms may be programmed from 5 to 60 seconds.
Note: When the main power fails, the 1800 will
announce out loud “Power is OFF” every 15 seconds. It will do this regardless of the programmed
recognition time. As a result, when the programmed
recognition time is finally met, the unit will dial
immediately and not wait the programmed Call
Delay time. The Power Alarm is the only one treated in this fashion.
To program the Alarm Recognition Time:
1. Press the SET key.
2. Press the REC TIME key.
41
Sensaphone 1800 Manual
3. Press the corresponding Zone key (1–8), Power(0), or Sound(9).
The 1800 will say “Enter minutes.”
4. Using the number keys, enter minutes. Then press ENTER.
The 1800 will say “Enter seconds.”
5. Using the number keys, enter seconds. Then press ENTER.
The 1800 will say “OK.”
42
Chapter 4: Zone Programming
To play back the Alarm Recognition Time:
1. Press the WHAT IS key.
2. Press the REC TIME key.
3. Press the corresponding Zone key (1–8), Power(0), or Sound
(9).
The 1800 will recite the programmed recognition time for that
Zone.
43
Sensaphone 1800 Manual
ALARM LIMITS
The Alarm Limits determine the level at which a temperature or
4–20mA Zone has reached the alarm threshold. The input value
must not exceed the Alarm Limit to trip an alarm. Each Zone has
a programmable Low and High Alarm Limit. The default settings
are Low Limit=0 and High Limit=100. The range of programming
for 2.8K thermistors is -109° to 115°F (-85° to 57°C). The range of
programming for 10K thermistors is -87° to 168°F (-66° to 76°C).
For zones configured as 4–20mA the range of programming is
-10,000 to 10,000. To make a value negative, precede the value
with the [RINGS/TAD/*] key.
NOTE: Only Zones configured as temperature or
4–20mA can have Alarm Limits programmed.
To program the Low Alarm Limit:
1. Press the SET key.
2. Press the LOW LIMIT key.
3. Press the corresponding Zone key (1–8), 1800 will say “Enter
number.”
44
Chapter 4: Zone Programming
4. Using the number keys, enter a value. Then press ENTER.
To program the High Alarm Limit:
1) Press the SET key.
2) Press the HIGH LIMIT key.
3) Press the corresponding Zone key (1-8), 1800 will say “Enter
number.”
4. Using the number keys, enter a value. Then press ENTER.
45
Sensaphone 1800 Manual
To Play back the Low Alarm Limit:
1. Press the WHAT IS key.
2. Press the LOW LIMIT key.
3. Press the corresponding Zone key (1-8), 1800 will say the
programmed value.
To Play Back the High Alarm Limit:
1. Press the WHAT IS key.
2. Press the HIGH LIMIT key.
3. Press the corresponding Zone key (1-8), 1800 will say the
programmed value.
46
Chapter 4: Zone Programming
ZONE CALIBRATION
Due to tolerance variations or other factors, you may need to
program an offset to calibrate the sensor Zones. The offset can
range from -15 to +15 for Zones configured as temperature, and
-100 to +100 for Zones configured as 4–20mA. Setting a positive
number will add that number to the Zone reading. Setting a negative
number will subtract the programmed value from the Zone reading.
For instance, if a temperature sensor consistently read two degrees
high, you could use the calibration feature to adjust that temperature
down two degrees. To make a value negative, precede the value
with the [RINGS/TAD/*] Key.
To calibrate a Zone:
1. Press the SET key.
2. Press the CALIBRATE key.
1800 will say “Enter number.”
3. Press the corresponding Zone key (1–8).
1800 will say “Enter number.”
47
Sensaphone 1800 Manual
4. Enter the number. Then press ENTER.
The 1800 will say “OK.”
To play back the present calibration:
1. Press the WHAT IS key.
2. Press the CALIBRATE key.
3. Press the corresponding Zone key (1–8).
The 1800 will recite the programmed calibration.
48
Chapter 4: Zone Programming
SOUND LEVEL CALIBRATION
This feature allows you to program the level of sound that will
cause the 1800 to respond to an alarm and dial out. It may be useful
to desensitize the 1800 to sound if it is installed in an area with a
relatively high noise level, or where a loud noise occurs frequently
but is not associated with an alarm. In some applications, it may
be desireable to increase sound sensitivity to low Sound Levels.
The sensitivity setting (calibration) for sound alarm monitoring
ranges from 1 to 255. A value of 1 makes the microphone the
MOST sensitive to changes in sound. The value 255 makes the
microphone the LEAST sensitive to sound. The default value is 32.
To calibrate the Sound Level:
1. Press the SET key.
2. Press the CALIBRATE key.
3. Press the SOUND key.
The 1800 responds: “Enter number.”
4. Using the number keys, enter a value for sound calibration and
press ENTER
1800 will say “OK.”
49
Sensaphone 1800 Manual
To play back the Sound Level calibration:
1. Press the WHAT IS key.
2. Press the CALIBRATE key.
3. Press the SOUND key.
The 1800 will recite the programmed sound sensitivity level.
50
Chapter 4: Zone Programming
DESIGNATING A ZONE AS UNUSED
This feature allows you to mark selected Zones as unused, which
will prohibit them from going into alarm and will also leave them
out of the status report.
To designate a Zone as unused:
1. Press the SENSOR ON/OFF key.
2. Press the SET key.
The 1800 will say “Enter Number.”
3. Press the corresponding number of the Zone you wish to mark
as unused.
The 1800 will respond by saying “Off.” Repeat the key sequence to
place the Zone back in use.
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EXIT DELAY
The Exit Delay feature is useful when you are using your 1800
for security monitoring. This feature allows you to exit a building
without tripping a security alarm. When tripping an alarm is
unavoidable, yet a true alert condition has not actually occurred, the
alarm response—including dial-out—can be temporarily suppressed.
The 1800 is able to suppress and then reset its dial-out function
automatically through use of the Status Report. This is especially
convenient when an alert condition is created upon exiting a
monitored door, and there is no way to cancel from the local keypad.
Example: You are planning to exit through a monitored door. Prior
to exiting, you initiate a Status Report recitation at the 1800 keypad
by pressing [WHAT IS], followed by [STATUS], (key sequence
shown below). This allows you approximately 60 seconds to exit
without activating the 1800’s programmed response to an alarm.
At the conclusion of the status report, normal alarm response is
reactivated.
To use exit delay, initiate the Status Report.
1. Press WHAT IS.
2. Press STATUS.
The 1800 recites the full Status Report; during this time, you are
able to exit the monitored area without tripping an alarm.
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TEMPERATURE-ONLY STATUS REPORT
You can receive a limited status report that only includes inputs
configured as temperature. This can be useful when you don't care
to listen to the entire status report.
To initiate a Temperature-only Status Report:
1. Press the What IS key
2. Press the Test key.
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CHAPTER 5: COMMUNICATION PROGRAMMING
This chapter explains the keyboard commands for programming the
communications functions of the 1800. This includes programming,
interrogating and/or resetting of:
Date and Time
Voice messages
ID Number
Dial-out phone numbers
Special dialing
Tone or pulse dialing
Rings until answer
Call delay time
Intercall time
Call Progress
Voice repetitions
Maximum number of calls
Telephone Answering Device compatibility
Listen-in time
Keypad lock
Local voice mute
DATE and TIME
The 1800 has an internal clock/calendar that is used to time-stamp
events and maintain alarm history. To program the date and time:
1. Press SET, followed by the DATE/TIME key.
2. The unit will say “Enter date.” Enter the date in month/day/
year (mm/dd/yy) format using two digits for each. For example,
if the date was January 7, 2006 you would enter 010706, then
press ENTER.
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3. Next, the unit will say “Enter time.” Enter the time in 24-hour
format (e.g. 3:00pm = 15:00) using hours/minutes (hh/mm)
format. For example, if the time was 1:30pm you would enter
1330, then press ENTER.
4. To check the date and time press WHAT IS, followed by DATE/
TIME. The unit will announce the date and time.
Note: The internal clock is powered by an
onboard lithium battery which should provide 10
years of service life.
To program only the Date or only the Time, you can simply press
the ENTER key when prompted and the unit will keep its current
value. For example, to program a new TIME but keep the current
DATE, press [ENTER] when prompted for the Date. The unit will
keep the current setting and then prompt you to enter the new Time.
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VOICE MESSAGES
The 1800’s digital speech recording feature allows you to record
custom messages for each of the eight Zones and an ID Message.
This means that when 1800 calls you during an alarm, you will
hear a personalized Voice Message telling you exactly what alarm
condition exists. You can record a separate message for each of the
eight Zones. The message can run a maximum of 3.75 seconds. The
ID Message can be a maximum of six seconds.
The ID Message is used to identify the unit. This could be a
particular building name, its location (address or city), or some
other identifier.
To program the ID Message:
1. Locate the condenser mic.
2. Press the SET key.
3. Press the MESSAGE key.
4. Press ID key (number 0 key).
5. When the unit beeps, begin speaking your message into the
microphone. The microphone is located next to the power
switch on the front panel. The unit will say “OK,” when the
recording time has elapsed; then it will play back your recorded
message.
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To play back the ID Message:
1. Press the WHAT IS key.
2. Press the MESSAGE key.
3. Press the ID key (number 0 key).
4. The 1800 will play back your recorded message.
The Zone Messages are used to identify the device or condition
being monitored such as temperature, humidity, equipment alarms,
security alarms, etc.
To program the Voice Message for Zone 1:
1. Locate the condenser mic.
2. Press the SET key.
3. Press the MESSAGE key.
4. Press number 1 key (substitute other Zone numbers to record
their respective messages).
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5. When the unit beeps begin speaking your message into the
microphone. The microphone is located next to the power
switch on the front panel. The unit will say “OK,” when the
recording time has elapsed; then it will play back your recorded
message.
To play back the message for Zone 1:
1. Press the WHAT IS key.
2. Press the MESSAGE key.
3. Press the number 1 key (substitute other Zone numbers to hear
their respective messages).
The 1800 will play back your recorded message.
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ID NUMBER
The ID Number is the identification number of the 1800. This
number is typically the telephone number where the unit is installed,
or it may be designated using any number that best suits your
application. The purpose of the ID Number is to immediately
provide the source of any alarm, especially when using multiple
1800 units in a complex monitoring system. The ID number is
announced during voice alarm messages and displayed on pagers.
The ID Number can be up to 16 digits long.
When the 1800 is called from a remote location, it always begins
its message with the identification number: “Hello, this is (ID
Number).”
To program the ID Number:
1. Press the SET key.
2. Press the ID key (number 0 key).
3. The unit will say “Enter number.” Using the number keys, enter
the unit’s phone number, then press ENTER.
If the number was accepted, the 1800 will say “OK.”
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Sensaphone 1800 Manual
To play back the ID Number:
1. Press the WHAT IS key.
2. Press the ID key (number 0 key).
3. The 1800 will recite the ID Number.
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ALARM DIAL-OUT TELEPHONE NUMBERS
The Sensaphone 1800 will dial up to eight 48-digit phone numbers
to report alarm conditions. These are the numbers that will be called
during an alarm dial-out. The unit can deliver an alarm message via
voice telephone call, numeric page, or alphanumeric page. Most
wireless phones can also receive the alarm message as text when
programmed using the alphanumeric page format. The telephone
numbers are dialed sequentially 1 through 8. Therefore, program
the first number you want called as Phone #1, the second one as
Phone #2, and so on. A pause, pound or asterisk can be added to the
phone number to access different phone and beeper systems (see
special dialing options). Once the alarm is acknowledged, all dialout stops.
Voice Dialout
When 1800 calls in Voice mode it will announce the ID
Message and the alarm message. Afterward it will ask for the
acknowledgement code. If a correct code is entered, the unit will
stop dialout. If the wrong code is entered it will hang up and
continue dialing the next number.
To program a VOICE dial-out telephone number:
1. Press the SET key.
2. Press the PHONE NUMBER key.
3. Select which Phone number to program. Press any unassigned
number key (keys 1–8) to represent the new telephone number
entry. 1800 will respond: “Enter number.”
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4. Enter the phone number using the number keys, and then press
ENTER.
1800 will say “OK.”
To play back a programmed dial-out telephone number:
1. Press the WHAT IS key.
2. Press the PHONE NUMBER key.
3. Select an assigned Phone number (keys 1–8)
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The 1800 will recite the type of call (voice, pager, alphanumeric
pager) and the number programmed. If there is no number
programmed, 1800 will say “No number.”
Numeric Pager Dialout
When programming the 1800 to dial a Numeric pager there are two
methods that can be used: Automatic mode and Manual mode.
The only difference is that in Automatic mode the 1800 will
automatically try to sense when the call has been answered and then
send the ID Number and alarms. In some instances, the automatic
answer detection and timing from the 1800 is incompatible with the
paging service, and the Manual mode must be used.
Note: If your phone system requires you to dial a
‘9’ followed by a pause to get an outside line, you
must use Manual mode and insert the pauses at the
end of the number.
When the 1800 calls your Numeric Pager it will leave the
programmed ID Number along with the Zone number that is in
alarm. To acknowledge the alarm you will have to call the unit
back and enter an acknowledgement code, otherwise the unit will
continue dialing the remaining numbers.
To program a NUMERIC PAGER using AUTOMATIC
Mode:
1. Press the SET key
2. Press the PHONE NUMBER key.
3. Select which Phone number to program. Press any unassigned
number key (keys 1–8) to represent the new telephone number
entry. 1800 will respond: “Enter number.”
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4. Press CODE 3 (This tells 1800 this is a Numeric pager call).
5. Enter the pager telephone number using the number keys. Then
press ENTER.
The 1800 will say “OK.”
To program a NUMERIC PAGER using the MANUAL Mode:
1. Press the SET key.
2. Press the PHONE NUMBER key.
3. Select which Phone number to program. Press any unassigned
number key (keys 1–8) to represent the new telephone number
entry. 1800 will respond: “Enter number.”
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4. Press CODE 3 (This tells 1800 this is a Numeric pager call).
5. Enter the pager telephone number using the number keys.
6. Press CODE 1 twice.
Note: Depending on your pager service, you may
need to insert a longer or shorter delay (additional
pauses). Two pauses is the recommended starting
point. Use the Dial-out Test Mode to help determine
the proper number of pauses for your pager service.
When it is programmed properly, you will hear
the 1800 dial your pager service, then wait (based
on the number of pauses) until the call has been
answered, and then send another series of TouchTones and hang up.
7. Press the ENTER key.
To play back a Numeric Pager number:
1. Press WHAT IS
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2. Press the PHONE NUMBER key
3. Select the programmed Phone Number from the number keys
(keys 1–8). 1800 will recite the type of call, “pager,” followed
by the pager number assigned to that key.
Alphanumeric Pager Dialout
When the 1800 sends a text message to your alphanumeric pager (or
wireless phone) it must connect with your service provider’s paging
terminal. This is a telephone number that is answered by a modem.
Your service provider’s paging terminal must support TAP
protocol. This is the standard protocol used by most major service
providers. You will need to know this telephone number and your
pager ID Number to program this type of call into the 1800. If you
don't know the paging terminal number or your pager ID Number,
contact your service provider (or visit their web page).
When sending text messages to your wireless telephone, the pager
ID is typically the telephone number of your phone. Many wireless
phone providers have toll-free national numbers for their paging
terminals. The list below is provided for your convenience.
TAP Protocol Paging Terminal Phone Numbers
Cingular Wireless: 800-469-5351
MCI: 800-759-6366
Mobil Comm: 800-946-4644
NEXTEL National: 800-201-2501
Sprint: 888-656-1727
Verizon Wireless: 866-823-0501
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To program an ALPHANUMERIC PAGER dial-out
telephone number:
1. Press the SET key
2. Press the PHONE NUMBER key
3. Press any unassigned number key (keys 1–8) to represent
the new telephone number entry. 1800 will respond: “Enter
number.”
4. Press CODE 4 (tells 1800 this is an Alpha Numeric pager call).
1800 will say “Alpha Pager.”
5. Enter the telephone number of your paging terminal using the
number keys.
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6. Press CODE 5 (this tells the 1800 that the next digits will be the
pager ID number).
1800 will say “Alpha ID.”
7. Using the number keys, enter the pager ID Number and then
press ENTER.
The 1800 will say “OK.”
To play back an Alphanumeric Pager number:
1. Press WHAT IS.
2. Press the PHONE NUMBER key.
3. Select the programmed Phone Number from the number keys
(keys 1–8). 1800 will recite the the type of call, “Alpha Pager,”
followed by the paging terminal number and the Alpha ID
Number.
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To delete a dial-out telephone number:
1. Press the SET key.
2. Press the PHONE NUMBER key.
3. Select the Phone number (1–8) to erase.
The 1800 will say “Enter number.”
4. Press the ENTER key. 1800 will say “OK.”
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SPECIAL DIALING OPTIONS
The 1800 has provisions for special dialing requirements. These
including dialing a * or #, inserting a two-second pause, or forcing
the system to wait for the called party to answer. These options are
typically used when: (a) the unit is connected to a PBX and must
dial a ‘9’ or extension to reach an outside line; (b) when dialing a
business and stepping through menus to reach a specific extension;
or (c) when a pager service is answered by a voice menu. The
special dialing commands can be inserted as part of the dialout
telephone number. Valid commands are listed below:
A # tone can be dialed by inserting the Table Range/# key
in the telephone number.
The * tone can be dialed by inserting the Rings/Tad/* key in
the telphone number.
A two-second pause can be inserted in the dialout telephone
number by pressing CODE 1.
The 1800 can be instructed to wait for the call to be
answered before dialing additional digits. This is useful if
you need to call a company’s main number and then dial
additional digits to go to a specific extension (Example:
888-555-1200—wait for answer—227). Press CODE 2 to
make the unit wait for an answer.
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Blind Dialing
The 1800 normally checks for a dial tone before dialing. However,
if your telephone system does not produce a dial tone, you can
make the 1800 dial blindly (i.e., without dial tone). To do this,
make the first digit of each telephone number a pause (CODE
1). When the 1800 sees this as the first digit, it will not check
for a dial tone, but dial the number regardless.
Special Dialing Codes for the 1800 are:
Code 1: two second pause
Code 2: Wait for answer
Code 3: Numeric pager type
Code 4: Alphanumeric pager type
Code 5: Alphanumeric pager ID Number
Code 6: Change to Touch-Tone dialing
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DIAL-OUT TEST MODE
The 1800 allows you to test your telephone programming by
simulating an alarm dialout to any programmed telephone number.
This can be a valuable tool for insuring that your programming
is correct and also for troubleshooting dialing problems. In this
mode all signals on the telephone line are audible through the local
speaker.
To test a dialout phone number:
1. Press the SET key.
2. Press the TEST key.
The 1800 will say “Enter Number.”
3. Press a number key (1–8) corresponding to the phone number
entry you wish to test, and press ENTER.
The 1800 will dial the number and send a test message.
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ALARM ACKNOWLEDGMENT CODES
When the 1800 detects an alarm, it starts dialing each telephone
number until it receives acknowledgment. An alarm can be
acknowledged either by pressing the ALARM CANCEL button on
the keypad and entering an Acknowledgment Code, or by entering
the Acknowledgment Code over the telephone using touch tones.
An Acknowledgment Code is made up of five digits: the user’s
entry number (1–8) plus a four-digit code. Up to eight different
Acknowledgment Codes may be programmed into the unit to
identify individual users in the Alarm History Log. When the unit
makes a telephone call in Voice mode it will prompt the user to
enter an Acknowledgment Code. If this is entered correctly, the
1800 will say “Alarm Acknowledged.” When an alarm message is
sent to a pager, the person who receives the page will have to call
the unit back to acknowledge the alarm. When acknowledging an
alarm, the user must first press their entry number (1–8), and then
their programmed 4-digit Acknowledgment Code. Acknowledgment
Code 1 defaults to 1234, so to acknowledge an alarm the user would
have to enter 11234. All other Codes (2–8) are not programmed by
default.
To Program an Acknowledgment Code:
1. Press SET.
2. Press CODE.
3. Press a telephone number entry (1–8).
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The 1800 will say “Enter code.”
4. Enter a 4-digit acknowledgment code.
The 1800 will say “OK.”
To play back an Acknowledgment Code:
1. Press WHAT IS.
2. Press CODE.
3. Press a telephone number entry 1–8.
The 1800 will recite the Acknowledgment Code for the selected
telephone number entry.
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ALARM HISTORY
The 1800 will retain historical information on the last 10 alarms.
The information retained includes: Zone number, the time/date that
the alarm occurred, and the User number that acknowledged the
alarm.
To hear the Alarm History:
1. Press the WHAT IS key.
2. Press the HISTORY key.
The unit will recite the history for the last 10 alarms. A sample
report is shown below:
“Zone 1 (custom message) alarm high at 3:31pm 4/8/2003
acknowledged by number 4”
“Zone 8 (custom message) alarm low at 2:35am 3/27/2003
acknowledged by number 1”
Deleting the Alarm History
The Alarm History can be deleted by pressing SET, then HISTORY.
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TONE OR PULSE DIALING
The 1800 can dial out in pulse or touch-tones. All numbers will be
called using the chosen dialing method. The default is TONE.
To program as either Tone or Pulse:
1. Press the SENSOR ON/OFF key.
2. Press the PHONE NUMBER(T/P) key.
The unit will say “On” to indicate that Tone dialing is enabled,
it will say “Off ” when tone dialing is disabled (i.e., when pulse
dialing is enabled).
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RINGS UNTIL ANSWER
The Rings Until Answer is the number of rings that must occur
before 1800 answers the phone. This value can be from 1 to 15. The
default value is 4.
To program Rings Until Answer:
1. Press the SET key
2. Press the RINGS key.
1800 will say “Enter number.”
3. Using the number keys, enter a value and press ENTER.
The 1800 will say “OK.”
To play back the Rings Until Answer:
1. Press the WHAT IS key
2. Press the RINGS key.
The 1800 will recite the programmed value.
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CALL DELAY TIME
The call delay time is the length of time the 1800 will announce an
alarm before it starts the dial-out sequence. This only applies to the
first call. To set delay time between calls, see INTERCALL TIME.
The default call delay time is 30 seconds. It can be programmed
from 0 to 60 minutes. The purpose of Call Delay is to allow time for
personnel at the 1800’s installation site to respond to and cancel an
alarm before dial-out begins. During this time, the unit will audibly
repeat its “alarm” message and the front panel alarm LED will
blink.
To program call delay time:
1. Press the SET key.
2. Press the CALL DELAY key.
1800 will say “Enter minutes.”
3. Enter the number of minutes using the number keys. Then press
ENTER.
The 1800 will say “Enter Seconds.”
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4. Using the number keys, enter the number of seconds, and then
press ENTER.
The 1800 will say “OK.”
To play back the call delay time:
1. Press the WHAT IS key.
2. Press the CALL DELAY key.
The 1800 will recite the programmed time.
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INTERCALL TIME
The Intercall Time is the programmable period of time the 1800
waits between making alarm phone calls. Intercall Time is activated
only after alarm dial-out to the first telephone number fails to be
acknowledged. This period can be programmed from 10 seconds to
60 minutes. The default Intercall Time is 30 seconds.
TIP: When the 1800 is programmed to make calls
to pagers, make sure the intercall delay time is long
enough to give the person carrying the pager some
time to get to a phone to call the unit back.
If an incoming telephone call is received by 1800 during the
Intercall Time (in between dialing of subsequent telephone
numbers to report an alarm), it will answer the incoming call and
immediately report any existing alarms. The manner in which the
incoming call is answered depends upon whether or not TAD is
enabled or disabled:
If TAD is disabled (default), Rings Until Answer will be the
programmed number of rings.
If TAD (Telephone Answering Device) is enabled, Rings Until
Answer will be 1.
To program intercall time:
1. Press the SET key.
2. Press the INTERCALL TIME key.
The 1800 will say “Enter minutes.”
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3. Using the number keys, enter the number of minutes, and then
press ENTER.
1800 will say “Enter seconds.”
4. Using the number keys, enter the number of seconds, and
press ENTER.
The 1800 will say “OK.”
To play back the Intercall Time:
1. Press the WHAT IS key
2. Press the INTERCALL TIME key
The 1800 will recite the programmed time.
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CALL PROGRESS
The 1800 monitors call progress when it dials out for an alarm.
If 1800 encounters a busy signal or receives no answer after eight
rings, the unit hangs up, waits the programmed intercall time and
then dials the next phone number. When dialing some beeper/pager
services, the line may be answered before receiving a ringback.
This may interfere with the call progress detection and result in a
failed call to certain phone systems or beeper/pager services. If this
occurs, disable call progress detection.
To disable call progress detection:
1. Press the SENSOR ON/OFF key.
2. Press the STATUS/CONFIG key.
1800 will respond “Off ” to indicate that call progress has been
turned off.
3. Repeat key sequence to change.
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VOICE REPETITIONS
The voice repetitions is the number of times the 1800 will recite
the alarm message per phone call when it dials out. This can
be programmed from 1 to 10 repetitions. The default value is 3
repetitions.
To program the voice repetitions:
1. Press the SET key.
2. Press the VOICE REPS key.
The 1800 will say, “Enter number.”
3. Using the number keys, enter a value and then press ENTER.
The 1800 will say “OK.”
To play back the number of voice repetitions:
1. Press the WHAT IS key.
2. Press the VOICE REPS key.
The 1800 will repeat the number programmed.
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MAX CALLS
The 1800 has the ability to acknowledge itself by using the Max
Calls function. The unit keeps a count of the number of phone calls
it makes for a particular alarm. Once the number of calls made
reaches Max Calls, the 1800 will acknowledge the alarm and stop
the dialout process. The unit indicates it has reached max calls by
saying “alarm acknowledged by (ID Number).” The max calls can
be programmed from 0 to to 255. The default is 100.
NOTE: If only one Phone Number is programmed, 1800 will
dial a maximum of 15 times, regardless of the programmed
value of max calls, as required by FCC rules.
To program Max Calls:
1. Press the SET key.
2. Press the MAX CALLS key.
1800 will say “Enter number.”
3. Using the number keys, enter a value, then press ENTER.
The 1800 will say “OK.”
To play back Max Calls:
1. Press the WHAT IS key.
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2. Press the MAX CALLS key.
The 1800 will recite the value of max calls.
TELEPHONE ANSWERING DEVICE (TAD) COMPATIBILITY
The 1800 can be used on the same telephone line as a telephone
answering device, such as an answering machine, fax machine, or
modem. This feature allows you to call in to 1800 and bypass the
answering device.
To use TAD:
1. Program 1800’s Rings Until Answer to a greater number than
the rings until answer for your answering device. For example,
1800 RINGS = 5, device rings = 3.
2. Press the SENSOR ON/OFF key.
3. Press the TAD key.
The 1800 will say “On.” (If 1800 says “Off ” repeat steps 2 and 3.)
4. Once TAD is on, allow the phone to ring once when you call the
unit and then hang up. 1800 recognizes that a call was made and
activates a 30 second internal timer. This allows you 30 seconds
to call the 1800 back.
5. Call back within 30 seconds. 1800 will override the answering
device on this incoming call and answer the phone on the first
ring. 1800 resets the TAD timer after one incoming call is
received. If you want to call the unit again, you must repeat
steps 4 and 5.
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LISTEN-IN TIME
The Listen-In Time is the amount of time you can listen to
sounds at the unit’s location during a status call-in. An external
microphone (optional) is required to listen in to on-site sounds. The
programmable range is 0 to 255 seconds. The default setting is 0
seconds (disabled).
To program the Listen-In Time:
1. Press the SET key.
2. Press the LISTEN TIME key.
1800 will say “Enter seconds.”
3. Using the number keys, enter the seconds, then press ENTER.
The 1800 will say “OK.”
To play back the Listen-in Time:
1. Press the WHAT IS key.
2. Press the LISTEN TIME key.
The 1800 will recite the time programmed.
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LOCKING THE KEYPAD
The keypad can be locked to prevent unauthorized access to the
1800’s programming. This will only prevent programming from being
changed. You may, however, play back programming parameters
and listen to a status report without unlocking the keypad. To edit
programming parameters or record messages, you must unlock the
keyboard by entering the four-digit lock/unlock code.
For call-in access, you may freely listen to a status report but the
lock/unlock code must be entered via touch-tone phone to obtain
programming access if the keypad is in the “locked” mode. If you
enter the correct code, you will gain access to 1800 to use the phone
commands. If you enter the incorrect code, 1800 will hang up. You
cannot program or change the lock code remotely.
For an explanation of how to use the lock code during a call-in, see
Chapter Eight.
To Lock the keypad:
1. Press the SET key.
2. Press the LOCK key.
The 1800 will say “Enter security code.”
3. Using the number keys, enter 4 digits, and press ENTER.
The 1800 will say “OK.”
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To Unlock the keypad:
1. Press the WHAT IS key.
2. Press the LOCK key.
1800 will say “Enter security code.”
3. Using the number keys, enter your 4-digit code and press
ENTER. (If you enter the incorrect code, 1800 will say “error
2.”)
If the correct code was entered, the 1800 will say “OK.”
NOTE: You may not interrogate the security code. The WHAT
IS key is used to unlock the keypad when the correct code is
entered.
SPEAKER MUTE
When the 1800 dials out with an alarm, it recites the alarm message
over the phone and at the monitor site. The Speaker Mute command
allows you to silence the 1800 at the monitor site.
To Mute the speaker:
1. Press the SENSOR ON/OFF key.
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2. Press the MUTE key.
The 1800 will say “On” to indicate that the speaker mute is on. It
will say “Off ” to indicate when the speaker mute is off.
3. Repeat key sequence to change.
CALLBACK ACKNOWLEDGMENT
This is an optional feature that can be enabled using the keypad
(default=disabled). It allows an alarm to be acknowledged simply
by calling the unit and letting the line ring 10 times. When this
feature is enabled it will temporarily make the Rings Until Answer
set to 10 when an unacknowledged alarm exists. If you receive a
call via Voice or Pager and are unable to send touch-tones, then you
can call the unit back, let the line ring 10 times, and the unit will
answer and say “Alarm Acknowledged.”
Note: If TAD is also enabled, then the 1800 will answer on 1
ring and acknowledge the alarm.
To Enable the Callback Acknowledgment Feature:
1. Press SENSOR ON/OFF.
2. Press CODE.
The 1800 will say “On” to indicate that Callback Acknowledgment
is enabled. Repeat the key sequence to disable.
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CHAPTER 6: CONTROLLING THE OUTPUT
The 1800 includes a relay output that can be used to control a light,
siren, or other device. The output is a Form-C Normally Open/
Normally Closed mechanical relay and is rated for 120VAC 2A. A
sample wiring diagram is shown below:
C NO NC
OUTPUT
H
120VAC
N
Alarm
Light
Figure 1: Relay output connected to alarm
The output can be programmed to operate in one of 10 automatic
modes or it can operate in manual mode. The 10 automatic
modes allow the output to automatically turn on and off based
on individual alarms or any alarm. In manual mode the output is
controlled via keypad command or remotely via touch-tone phone
(See Chapter 8). A description of each mode is shown below:
AUTOMATIC MODES
Mode 1: Output on when zone 1 goes into alarm. Off when alarm
is acknowledged.
Mode 2: Output on when zone 2 goes into alarm. Off when alarm
is acknowledged.
Mode 3: Output on when zone 3 goes into alarm. Off when alarm
is acknowledged.
Mode 4: Output on when zone 4 goes into alarm. Off when alarm
is acknowledged.
Mode 5: Output on when zone 5 goes into alarm. Off when alarm
is acknowledged.
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Chapter 6: Controlling the Output
Mode 6: Output on when zone 6 goes into alarm. Off when alarm
is acknowledged.
Mode 7: Output on when zone 7 goes into alarm. Off when alarm
is acknowledged.
Mode 8: Output on when zone 8 goes into alarm. Off when alarm
is acknowledged.
Mode 9: Output on when a Sound alarm occurs. Off when alarm is
acknowledged.
Mode 0: Output on when a Power alarm occurs. Off when alarm is
acknowledged.
Mode 10: Output on when any alarm occurs. Off when all alarms
are acknowledged.
MANUAL MODE
Mode 11: Output controlled manually via keypad command or
touch-tone telephone.
When programmed for Manual mode, the command to switch the
output is:
SENSOR ON/OFF + OUTPUT.
The 1800 will respond “ON” or “OFF” to indicate the state of the
output.
Note: If the 1800 says nothing, the output is not
programmed for manual mode.
To program the Output Mode:
1. Press the SET key.
2. Press the OUTPUT key.
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Sensaphone 1800 Manual
The 1800 will say “Enter Number.”
3. Using the number keys, enter a value for the output mode.
4. Press the ENTER key.
The 1800 will say “OK” and recite a description of the mode
selected, such as “Automatic on Zone 1” or “Manual.” Note that
when Mode 10 is selected, the 1800 will simply say “Automatic on
Alarm,” meaning that the output will automatically turn on when
any alarm occurs.
To play back the programmed Output Mode:
1. Press WHAT IS.
2. Press OUTPUT.
The 1800 will recite the programmed output mode.
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Sensaphone 1800 Manual
CHAPTER 7: OPERATION
After installation and programming have been completed, the 1800
is fully operational. This chapter explains how the 1800 operates.
ALARM DIALOUT AND ACKNOWLEDGMENT
There are three stages to a complete alarm event: 1) Alarm
Recognition, 2) Alarm Notification, 3) Acknowledgment. Note that
not all alert conditions will go through each stage. For example,
some may not meet the recognition time.
Alarm Recognition
1. The 1800 monitors eight zones plus sound level and power
failure. When the status of a zone changes or exceeds userprogrammed limits, it causes an alert condition.
2. If the alert condition lasts long enough to meet its programmed
recognition time, the alert condition becomes an alarm and the
1800 begins the alarm notification sequence.
Alarm Notification
The 1800 can make three types of phone calls: Voice, Numeric
Pager, and Alphanumeric Pager.
Dialout Note: Call Progress
The 1800 monitors call progress when dialing out. If the 1800 dials
out and encounters a busy signal or no answer within 30 seconds,
the unit hangs up, waits the programmed intercall delay time, and
then dials the next phone number.
Note: Dial-tone and call-progress detection may
optionally be disabled.
Alarm Dialout—Voice
When dialing out to a destination programmed as “voice,” the 1800
waits for the phone to be answered, then recites its user-recorded
identification message, then the message identifying the zone or
zones that have gone into alarm.
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Chapter 7: Operation
Below is an example of what the 1800 might say during a typical
“voice” dialout:
“Hello, this is 555-2278, ‘Acme Warehouse at 3rd and Chestnut
Streets,’ Zone One, ‘Temperature in refrigerator one,’ alarm exists,
temperature too high, it is now 45 degrees F.”
“Hello, this is 555-2278, ‘Acme Warehouse at 3rd and Chestnut
Streets,’ Zone One, ‘Temperature in refrigerator one,’ alarm exists,
temperature too high, it is now 45 degrees F.”
“Hello, this is 555-2278, ‘Acme Warehouse at 3rd and Chestnut
Streets,’ Zone One, ‘Temperature in refrigerator one,’ alarm exists,
temperature too high, it is now 45 degrees F.”
“Enter acknowledgment code.”
In this example, the number of Voice Message Repetitions was set
to three.
Note: If the call reaches an answering machine,
the message will be recorded, but the 1800 will be
talking over your outgoing message, so you will
probably lose part of the first alarm message repetition.
Alarm Dialout—Pager
When dialing out to a destination programmed as “Numeric Pager,”
the 1800 leaves its programmed ID number on the display of a
numeric pager along with the zone number(s) in alarm.
IMPORTANT: When dialing out to a phone number programmed as
“Numeric Pager,” the 1800 DOES NOT speak a voice message. It
calls the pager company or service, enters the number to be displayed
on the beeper, then hangs up.
Alarm Dialout—Alphanumeric Pager
When dialing out to a destination programmed as “Alphanumeric
Pager,” the 1800 leaves a text message up to 160 characters long on
the display of an alphanumeric pager or wireless phone.
IMPORTANT: When dialing out to a phone number programmed as
“Alphanumeric Pager,” the 1800 DOES NOT speak a voice message.
It calls the pager company or service, transmits the information to be
displayed on the pager, then hangs up.
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Sensaphone 1800 Manual
ALARM ACKNOWLEDGMENT
Alarm Acknowledgment—Voice Dialout
Repeated below is the same example of what the 1800 might say
during a typical “voice” dialout:
“Hello, this is 555-2278, ‘Acme Warehouse at 3rd and Chestnut
Streets,’ Zone One, ‘Temperature in refrigerator one,’ alarm exists,
temperature too high, it is now 45 degrees F.”
“Hello, this is 555-2278, ‘Acme Warehouse at 3rd and Chestnut
Streets,’ Zone One, ‘Temperature in refrigerator one,’ alarm exists,
temperature too high, it is now 45 degrees F.”
“Hello, this is 555-2278, ‘Acme Warehouse at 3rd and Chestnut
Streets,’ Zone One, ‘Temperature in refrigerator one,’ alarm exists,
temperature too high, it is now 45 degrees F.”
“Enter acknowledgment code.”
The 1800 will now wait 5 seconds for a Touch-Tone
acknowledgment code to be entered. After the last digit of the
acknowledgment code has been received, the 1800 will respond by
saying: “Alarm Acknowledged.” The alarm has been acknowledged
and the unit will hang up. Once the alarm has been acknowledged,
the dialout process stops.
If a Touch-Tone acknowledgment code is not received, the 1800
will offer you a second chance to enter it, responding with: “beep,”
“error,” “Enter acknowledgment code.” If the acknowledgement
code is still not received, then the 1800 will respond by saying:
“beep,” “error,” “goodbye.” The alarm has not been acknowledged.
The 1800 will hang up and wait for a callback acknowledgment.
This waiting period is called the “intercall delay time.” During
this time you may call the unit back from a Touch-Tone phone and
the unit will give a voice report. Once you receive the complete
report, enter the code to acknowledge the alarm. NOTE: An alarm
cannot be acknowledged using a pulse (rotary) telephone unless the
Callback Acknowledgment feature is enabled.
Alarm Acknowledgment—Numeric Pager Dialout
The 1800 will dial out to your pager service and leave a number
on the display of your beeper. (See Programming, Ch. 5) The unit
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Chapter 7: Operation
will then hang up without speaking a voice message and wait for
you to call back and enter an acknowledgment code. This waiting
period is called the “intercall delay time.” During this time you
may call the unit back from a Touch-Tone phone to receive a report
of the alarm condition and acknowledge the alarm by entering the
acknowledgment code.
NOTE: An alarm cannot be acknowledged using
a pulse (rotary) telephone unless the Callback
Acknowledgment feature is enabled.
Below is an example of what the 1800 will say when you call it
back to acknowledge a typical alarm:
“Hello, this is 555-2278, ‘Acme Warehouse at 3rd and Chestnut
Streets,’ Zone One, ‘Temperature in refrigerator one,’ alarm exists,
temperature too high, it is now 45 degrees F.”
“Enter acknowledgment code.”
The 1800 will now wait 10 seconds for a Touch-Tone
acknowledgment code to be entered. After the last digit of the
acknowledgment code has been received, the 1800 will respond by
saying: “Alarm Acknowledged.” The alarm has been acknowledged
and the unit will hang up. Once the alarm has been acknowledged,
the dialout process stops.
If a Touch-Tone acknowledgment code is not received, the 1800
will offer you a second chance to enter it, responding with: “beep,”
“error,” “Enter acknowledgment code.” If an acknowledgement
code is still not received, then the 1800 will respond by saying:
“beep,” “error,” “goodbye.” The alarm has not been acknowledged.
The 1800 will hang up and wait for you to call back and enter the
acknowledgment code. This waiting period is called the “intercall
delay time.” During this time you may call the unit back from a
Touch-Tone phone and the unit will give a voice report. Once you
receive the complete report, enter the code to acknowledge the
alarm.
NOTE: An alarm cannot be acknowledged using
a pulse (rotary) telephone unless the Callback
Acknowledgment feature is enabled.
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Sensaphone 1800 Manual
TIP: When the 1800 is programmed to make calls to pagers,
make sure the intercall delay time is long enough to give the
person carrying the pager some time to get to a phone to call
the unit back.
Alarm Acknowledgment—Alphanumeric Pager Dialout
The 1800 will dial out to your alphanumeric pager service and
leave a message on the display of your pager. (See Programming
Section, Chapter Five, for dialing to beepers/pagers). The unit
will then hang up without speaking a voice message and wait for
you to call back and enter an acknowledgment code. This waiting
period is called the “intercall delay time.” During this time you
may call the unit back from a Touch-Tone phone to receive a report
of the alarm condition and acknowledge the alarm by entering an
acknowledgment code.
NOTE: An alarm cannot be acknowledged using
a pulse (rotary) telephone unless the Callback
Acknowledgment feature is enabled.
Below is an example of what the 1800 will say when you call it
back to acknowledge a typical alarm:
“Hello, this is 555-2278, ‘Acme Warehouse at 3rd and Chestnut
Streets,’ Zone One, ‘Temperature in refrigerator one,’ alarm exists,
temperature too high, it is now 45 degrees F.”
“Enter acknowledgment code.”
The 1800 will now wait 10 seconds for a Touch-Tone
acknowledgment code to be entered. After the last digit of the
acknowledgment code has been received, the 1800 will respond by
saying, “Alarm Acknowledged.” The alarm has been acknowledged
and the unit will hang up. Once the alarm has been acknowledged,
the dialout process stops.
If a Touch-Tone acknowledgment code is not received, the 1800
will respond by saying: “beep,” “error,” “goodbye.” The alarm
has not been acknowledged. The 1800 will hang up and wait for
you to call back and enter an acknowledgment code. This waiting
period is called the “intercall delay time.” During this time you
may call the unit back from a Touch-Tone phone and the unit will
give a voice report. Once you receive the complete report, enter
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Chapter 7: Operation
the code to acknowledge the alarm. NOTE: An alarm cannot be
acknowledged using a pulse (rotary) telephone unless the Callback
Acknowledgment feature is enabled.
TIP: When the 1800 is programmed to make calls
to alphanumeric pagers, make sure the intercall
delay time is long enough to give the person carrying the pager some time to get to a phone to call the
unit back.
Alarm Acknowledgment—Automatic (Max Calls)
The 1800 has the ability to acknowledge itself by using the Max
Calls function. The unit keeps a count of the number of phone calls
it makes for a particular alarm. Once the number of calls made
reaches Max Calls, the 1800 will acknowledge the alarm and stop
the dialout process.
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Sensaphone 1800 Manual
CALL-IN STATUS
You can also call into the 1800 using a Touch-Tone telephone to
obtain a status report. After answering, the 1800 will recite a status
report. Immediately following the status report, 1800 allows you to
use Touch-Tone commands to enable/disable zones, change limits,
control the output, etc. See Remote Commands via Touch-Tone
Phone.
Below is an example of a voice status report:
“Hello, this is 555-2278, ‘Facility monitoring system at the Acme
Warehouse 3rd and Chestnut Streets’
“Zone one, ‘Temperature in refrigerator one,’ 37 degrees F, OK
“Zone two, ‘Temperature in freezer one,’ 16 degrees F, OK
“Zone three, ‘Water pressure in psi,’ 45, OK
“Zone four, ‘North side ventilation fan speed in rpm,’ 50, OK,
acknowledged
“Zone five, ‘South side ventilation fan speed in rpm,’ 01, too low
“Zone six, ‘north side power,’ OK
“Zone seven, ‘south side power,’ acknowledged alarm exists
“Zone eight, ‘Security alarm,’ OK
“Sound is OK”
“Power is ON”
“Battery is OK”
“Good-Bye”
Note: If a zone has exceeded its limits or if a
NO/NC sensor is in an alarm state but has not yet
met its recognition time, the 1800 will beep before
reciting the alarm status of that zone. For example,
suppose a temperature sensor has a high limit of 45
degrees and a recognition time of 5 minutes. If the
current temperature has gone above the limit for 3
minutes and you call in for a status report, the 1800
will say “Zone 1, ‘temperature in refrigerator one,’
48 degrees, beep, too high.”
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Chapter 7: Operation
REMOTE COMMANDS VIA TOUCH-TONE PHONE
You can issue a number of commands to the 1800 remotely using a
Touch-Tone telephone. This command mode can be entered at any
time during the status report. Simply press a Touch-Tone and the
unit will halt the report and respond with “OK.” You are now in
Touch-Tone command mode. Commands are available to perform
the following functions:
• Enable and disable zones, power monitoring, and sound
monitoring
• Recite/Set High and Low alarm limits
• Recite/Set telephone numbers
• Recite/Set the relay output
• Activate the microphone for listen-in
• Recite status report
• Recite alarm history
The commands are put together based on the letters of a touch-tone
telephone. See typical telephone keypad layout below.
Figure 1: A telephone keypad
Many of the commands use three letters that represent an
abbreviation of the selected command. For example, to Set a High
limit on Zone 1 you would press S + H + 1 (or in numeric form 7 +
4 + 1)
The tables below list all of the touch-tone commands that are
supported. Commands are listed in both character and numeric
formats. The # key is used as an ENTER key. Use the * key to
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Sensaphone 1800 Manual
represent a negative sign or to represent the [CODE] key when
programming telephone numbers.
Enable/Disable Zones
The is command will toggle the selected zone between the
enabled or disabled state.
Description
Enable/Disable Zone
Touch-Tone Command
* + Z(0) + (zone number)
Set and Recite High & Low Alarm Limits
The following commands are used to set or recite the Low
Alarm Limit for any Zone.
Description
Set Zone Low Limit
Touch-Tone Command S(7)+L(5)+(zone number)+(value)+ #
Description
Touch-Tone Command What Is Zone Low Limit W(9)+L(5)+(zone number)+(value)+ #
The following commands are used to set or recite the High
Alarm Limit for any Zone.
Description
Set Zone High Limit
Touch-Tone Command
S(7)+H(4)+(zone number)+(value)+ #
Description
Touch-Tone Command
What Is Zone High Limit W(9)+H(4)+(zone number)+(value)+ #
Set and Recite Telephone Numbers
The following commands will allow you to program and recite
dialout telephone numbers.
Description
Touch-Tone Command
Setting a phone number S(7) + T(8) + (entry 1–8) + (telephone
number) + #
Description
Touch-Tone Command
Reciting a phone number W(9) + T(8) + (entry 1–8)
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Chapter 7: Operation
Control
the Relay Output
The following commands will allow you to check the status of
the relay output and to toggle the Relay Output On and Off.
Description
Touch-Tone Command
Reciting the Output Status W(9) + R(7) + O(6)
Description
Switching the Output
Touch-Tone Command
S(7) + R(7) + O(6)
Activate Microphone Listen-in
The following command will allow you to activate the
microphone listen-in for the programmed duration.
Description
Activate Mic Listen-in
Touch-Tone Command
M(6) + I(4) + C(2)
Request Status Report
The following command will initiate a status report.
Description
Recite status report
Touch-Tone Command
W(9) + S(7) + R(7)
Request Alarm History
The following command will recite the alarm history.
Description
Recite alarm history
Touch-Tone Command
H(4) + I(4) + S(7)
Hang-up
The following command will make the 1800 hang up the
telephone line.
Description
Hang-up the phone line
Touch-Tone Command
B(2) + Y(9) + E(3)
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Sensaphone 1800 Manual
Note: If a security code is enabled, the 1800 will
prompt you with “Enter security code.” Enter the
four-digit keypad security code plus “#” to enter
touch-tone command mode. If entered correctly, the
1800 will respond with “OK” and you can proceed
to enter the commands. If entered incorrectly, the
unit will give you one more chance. If it is incorrect
a second time, the unit will say “Error, goodbye”
and hang up.
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Chapter 7: Operation
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Sensaphone 1800 Manual
APPENDIX A: Checking Your 1800 for Proper
Operation
We recommend that you test your 1800 weekly to be sure it
is functioning properly. This will ensure that when a problem
arises the 1800 will be ready to alert the appropriate personnel.
Phonetics, Inc. also recommends you keep a log of performed tests,
and has provided you with a Test Log template at the back of this
manual.
There are several tests that can be performed:
1.Call the unit and listen to the Status Report. This will test
the unit's ability to answer the phone and speak a message. It
will also verify that the inputs are reading properly, the alarm
conditions are OK, the electricity is on, the microphone is
functioning, and that the batteries are OK.
2.Create a test alarm on each input and allow the unit to contact
all programmed telephone numbers. This will make sure that the
1800 is programmed properly. It will also prepare personnel to
respond appropriately when they receive a call from the 1800.
Listed below are suggestions on how to trip test alarms:
• Temperature sensors: Heat or cool the sensor.
• Motion sensors: Have someone walk in front of the sensor.
• Door/window sensors: open the door/window.
• Water sensors: Apply a small amount of water beneath the
sensor or use a wet towel and touch it to the sensor probes.
• Humidity sensors: Raise the humidity around the sensor by
holding a cup of very hot water beneath the sensor.
• NO/NC Contacts: Open or close the contact.
Allow the unit to contact all programmed telephone numbers. This
will make sure that the 1800 is programmed properly. It will also
prepare personnel to respond appropriately when they receive a call
from the 1800.
3. Test the batteries by unplugging the AC adapter and making
sure that the 1800 continues to function. Press WHAT IS,
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Appendix A: Checking for Proper Operation
then STATUS on the keypad, and listen to the status report. Make sure the report states that “power is off ” and “battery is
OK.” Keep the AC adapter unplugged so that a Power Failure
alarm occurs. Allow the unit to dial all programmed telephone
numbers while running on battery backup. Plug in the AC
adapter after the unit has finished dialing all of the telephone
numbers.
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APPENDIX B: Replacing the Back-up Battery
The back-up battery will provide about 4–5 years of service life
depending on usage and temperature. After 5 years (or when backup time is insufficient) the battery should be replaced. Replacement
batteries can be ordered from Sensaphone. To replace the battery,
follow the instructions below:
1. Turn the power switch off and unplug the power transformer.
2. Loosen the compression wiring connectors and allow 6-10" of
cable slack to come into the enclosure. This will make it easier
to turn the panel over.
3. Remove the four corner screws securing the keypad/pcb panel
and turn the panel over.
4. Remove the connectors from the battery by carefully pulling
and wiggling the connectors from the battery tabs.
5. Remove the screws holding the battery bracket and remove the
bracket.
6. Dispose/Recycle the old battery following local disposal
regulations for lead batteries.
7. Insert the new replacement battery into the slot and replace the
bracket. Secure the bracket with the two screws.
8. Attach the battery connector at the end of the BLACK wire to
the -(negative) terminal of the new battery.
9. Attach the battery connector at the end of the RED wire to the
+(positive) terminal of the new battery.
10. Place the main panel over the four metal stand-offs and
reattach the four corner screws.
11. Readjust the cables through the compression connectors and
secure the fittings.
12. Plug the power transformer into the outlet and turn on the
power switch.
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Appendix B: Replacing the Backup Battery
–
terminal
k
ac
Bl ire
w
Re
wi d
re
+
terminal
Figure 1: Back-up Battery placement
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Sensaphone 1800 Manual
APPENDIX C: Troubleshooting the 1800
In the event that a problem is encountered, this section will assist
you in determining the cause so you can return the unit to its normal
monitoring routine with minimal interruption.
Most problems with the 1800 are easy to identify and quickly
corrected. See the information under the following general
headings:
• Communications/Dialout functions
• Temperature monitoring
• 4–20mA monitoring
• Sound level monitoring
• Other monitoring functions
If you have tried the solutions outlined in this section and are not
satisfied with the results, call Sensaphone Technical Support tollfree at 1-877-373-2700. If it is determined that your 1800 requires
repair please follow the instructions in Appendix H for returning
your unit for service.
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Appendix C: Troubleshooting
COMMUNICATIONS/DIAL-OUT:
Problem 1
The 1800 fails to dial out.
Cause
Solution
a)The telephone number may be
incorrectly programmed.
Recheck programming steps and use
the dial-out test mode to listen to the
unit dial. Refer to Chapter 5.
b)Tone or pulse (the current dialing
method) is not compatible with the
telephone line on which the 1800
is installed.
Switch from the current setting: from
tone to pulse, or from pulse to tone.
Refer to Chapter 5.
c)Recognition Time is too long. An
alert condition does not remain in
effect long enough to become a
valid alarm.
Reprogram Recognition Time. Set the
Recognition Time to the minimum
duration required to create a valid
alarm. If possible, test the new setting
by deliberately creating an alert
condition. Refer to Chapter 4.
d)Max Calls is set to zero.
Reprogram Max Calls. It is a good
idea to set your Max Calls to at
least equal the number of dial-out
telephone numbers programmed.
Refer to Chapter 5.
e) The 1800 is connected to an
incompatible telephone line.
The 1800 must be connected to a
standard (2-wire analog) telephone
line, not a digital extension to a phone
system. If the unit will not dial out
and the factors previously listed have
been ruled out, try connecting the unit
to a standard residential telephone
line.
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Problem 2
The 1800 will not answer the telephone when called for a Status
Report or alarm acknowledgment.
Cause
Solution
a)Rings Until Answer is incorrectly
programmed.
Recheck programming of Rings Until
Answer. Refer to Chapter 5.
b)The 1800 is connected to an
incompatible telephone line.
Some telephone systems will not
allow the telephone to ring beyond
4 rings. If your 1800’s Rings Until
Answer is set at more than 4 rings,
you may not be able to access the
unit. Try setting the Rings Until
Answer to less than 4 rings. If
this does not correct the problem,
it may indicate telephone line
incompatibility. In this case, try
connecting the 1800 to a standard,
residential telephone line.
Problem 3
The 1800 will not answer the telephone for Callback
Acknowledgment.
Cause
Solution
You did not allow the telephone
to ring 10 times. Note: If the TAD
(telephone answering device) is
disabled, the telephone rings ten times
before the 1800 answers. If the TAD
is enabled, the telephone rings once
before the 1800 answers the call.
When calling the 1800, and the TAD
is disabled, allow the telephone to ring
10 times. Refer to Chapter 5.
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Appendix C: Troubleshooting
COMMUNICATIONS/DIAL-OUT (continued)
Problem 4
The 1800 recites the alarm message or Status Report over the
telephone, but is silent at the installation site.
Cause
Solution
The local voice mute feature is in
effect.
Deactivate local voice mute. Refer to
the programming steps in Chapter 5.
Problem 5
The 1800 and telephone answering device (sharing the same line)
answer incoming calls simultaneously.
Cause
Solution
The 1800’s number of Rings Until
Answer is set to equal the number of
rings set for the telephone answering
device.
Change the number of Rings Until
Answer for the 1800.
Refer to Chapter 5.
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Sensaphone 1800 Manual
TEMPERATURE MONITORING:
Problem 1
Can’t program temperature limits; or the unit won’t read the
temperature sensor.
Cause
Solution
The zone isn’t configured to read a
temperature sensor.
Press SET and CONFIGURE to
program the zone. For 10K thermistor,
you must manually configure. See
Chapter 4.
Problem 2
The temperature reading is -109° F or -87° F or -85°C or -66° C.
Cause
Solution
The temperature sensor has been
disconnected or has broken wires.
Examine the wires to temperature
sensor and connect or replace wiring.
Problem 3
Temperature reads 115° F or 168° F or 57° C or 76° C.
Cause
Solution
Temperature sensor wires are
touching or have shorted.
Verify and correct wiring.
Problem 4
Temperature reading is inaccurate.
Cause
Solution
a)The zone is configured for the
wrong type of thermistor (i.e., 2.8k
vs. 10k)
Manually configure the zone as
described in Chapter 4.
b) Temperature sensing may be
affected by a source of ambient
heat (ie., direct sunlight, or heat
duct proximity).
Try moving the sensor to a different
location.
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Appendix C: Troubleshooting
TEMPERATURE MONITORING (continued)
Cause
Solution
c) Temperature may require
calibration.
After moving or placing the sensor
away from ambient heat sources, the
temperature may be calibrated to
offset inaccurate normal reading by
several degrees.
Refer to Chapter 4.
d) The unit is using the wrong
temperature scale (Fahrenheit vs.
Celsius).
Verify temperature scale.
Refer to Chapter 4.
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Sensaphone 1800 Manual
4–20mA MONITORING:
Problem 1
Can’t program 4–20mA range; or the unit won’t read the 4–20mA
sensor.
Cause
Solution
The zone isn’t configured to read a
4–20mA sensor.
Press SET and CONFIGURE to
program the zone. See Chapter 4 for
information on zone configuration.
Problem 2
The zone input is not reading correctly.
Cause
Solution
a) No power connected to the
transducer.
Connect a power supply as shown in
Chapter 2.
b) Incorrect wiring.
Inspect wiring. Make sure polarity is
correct as shown in Chapter 2.
c) The table range is incorrectly
programmed.
Program the table range for the
cailibrated range of the transducer.
d) The input is not configured for
4–20mA.
Configure the zone for 4–20mA.
Refer to Chapter 4.
e) Multiple devices connected in loop.
The 1800’s zone is single-ended
and terminates to ground. Because
of this, the 1800 must be the last
device in the loop, and in some
cases the ONLY device. For certain
installations, it may be necessary to
use a signal isolator.
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Appendix C: Troubleshooting
SOUND LEVEL MONITORING:
Problem 1
False high sound alarms occur frequently.
Cause
Solution
a) The programmed sound sensitivity results in over-sensitivity to nonalarm sound as well as alarm
sound.
Reprogram the sound sensitivity
(calibration). Refer to Chapter 4.
b) Sound Recognition Time is too
short.
Lengthen the sound Recognition
Time. Refer to Chapter 4.
Problem 2
High sound does not cause an alarm.
Cause
Solution
a) The microphone is not close
enough to the high sound source,
or the programmed sound setting
results in a lack of sensitivity to
high sound.
Move the microphone closer or
reprogram the sound sensitivity.
Refer to Chapter 4.
b) No remote microphone (optional)
connected to the unit.
Connect a remote microphone to the
Ext. Mic terminals.
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OTHER MONITORING:
Problem 1
Alarm status of a zone is incorrect.
Cause
Solution
Incorrect zone configuration.
Reconfigure the zone. See Chapter 4.
Problem 2
False power-out alarms.
Cause
Solution
Programmed Recognition Time is too
short.
AC power is often subject to brief
interruptions. To avoid frequent,
false alarms, increase the power
Recognition Time.
Refer to Chapter 4.
Problem 3
The 1800 does not recognize power failure.
Cause
Solution
a) Battery is either incorrectly
installed or drained.
To verify proper battery function,
unplug the unit and verify continued
operation using battery only. If unit
ceases to function, replace the battery.
Refer to Appendix B.
b) Recognition time setting is too
long.
Reprogram Recognition Time. Set the
Recognition Time to the minimum
required before a valid alarm
occurs. If possible, test the condition
by deliberately creating an alert
condition. Refer to Chapter 4.
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Appendix C: Troubleshooting
OTHER MONITORING (continued)
Problem 4
The 1800 does not recognize any alarm.
Cause
Solution
a) Zones for alarm are disabled.
Enable the zones for alarm. See
Chapter 4.
b) Programmed Recognition Time is
too long.
Reprogram Recognition Time. Set the
Recognition Time to the minimum
required for a monitored condition to
become a valid alarm. If possible, test
the condition by deliberately creating
an alert condition.
Refer to Chapter 4.
Problem 5
The batteries drain prematurely.
Cause
Solution
The unit’s AC transformer is
unplugged or for some other reason
full AC power is not available to the
unit.
The batteries will take over powering
the unit when the AC transformer is
unplugged from the 120 VAC outlet.
When storing the unit, be sure to turn
the power switch off.
If the solutions offered above do not appear to correct the problem,
apply the following steps, in the order shown.
• Turn the power switch off.
• Wait one minute for the 1800 to completely power down.
• Turn the power switch on.
• Reconfigure the zones. Refer to Chapter 4.
Refer to Chapter 2, Installation, for additional information on
batteries and installation procedures. Contact Sensaphone Technical
Support toll-free at 1-877-373-2700.
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APPENDIX D: 2.8 and 10K Thermistor Tables
2.8K Thermistor Data
Degrees Celsius
-50
187,625
-40
94,206
-30
49,549
-20
27,180
-10
15,491
0
9,142
10
5,572
20
3,498
30
2,256
40
1,491
50
1,009
60
697
70
490
80
351
120
Resistance (Ohms)
Appendix D: Thermistor Tables
10K Thermistor Data
Degrees Celsius
Resistance (Ohms)
-30
135.2K
-20
78.91K
-10
47.54
0
29.49K
10
18.79K
20
12.25K
30
8,194
40
5,592
50
3,893
60
2,760
70
1,990
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Sensaphone 1800 Manual
APPENDIX E: 1800 Technical Specifications
Environmental Inputs
Number of Zones: 8
Zone Connector: terminal block
Zone Types: N.O./N.C. contact, 2.8K (-109° to 115° F; -85° to
57°C) and 10K thermistor (-87° to 168° F; -66° to 76°C), and
4–20mA (-10,000 to 10,000)
Zone characteristics: 10KΩ to 5V (temperature/contact) or 237
Ohms to ground (4–20mA)
A/D Converter Resolution: 10 bits ±2 LSB
Zone Protection: Gas discharge tubes, PTC fuses, and fast acting
diode clamps
Microphone
Internal: for recording custom voice messages
External (optional): For listening in to on-site sounds and high
sound level alarms
• Mic Connector: terminal block
• Mic Type: Electret Condenser
• Mic Impedance: 2.2K
Phone Interface
Terminals for connection to a two-wire analog telephone line
Line seizure
LED Indicators: (8) Zone Alarms, Sound, Power, Battery OK,
Phone in Use, Output On, and System On
Relay Output: 2A 120VAC/2A 24VDC—Programmable for
automatic or manual switching
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Appendix E: Technical Specifications
Power Supply
Power Supply: 120VDC/15VAC 60Hz 6W wall plug-in transformer
Power Consumption: 5 Watts
Power Protection: Metal Oxide Varistor
Battery Backup: 12V 2.2 AH sealed gel cell, provides up to 12
hours of back-up time
Environmental
Operating Temperature: 32° to 122°F (0° to 50°C)
Operating Humidity: 0–90% RH non-condensing
Storage Temperature: 32° to 140°F
Physical
Dimensions: 12.1"h x 8.0"w x 5.50"d
Weight: 8 lbs.
Enclosure: Indoor rated ABS Plastic & Polycarbonate w/clear
window door
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Sensaphone 1800 Manual
APPENDIX F: 1800 Quick Reference Guide
Communications
ID Number
Identification number of the 1800
[SET] or [WHAT IS] + [ID/POWER]
Range=0–16 digits, Default=blank
ID Message
Custom message identifying the 1800
[SET] or [WHAT IS] + [MESSAGE] + [ID/POWER]
Max:6 seconds Default=N/A
Zone Message
Message identifying the zone in alarm
[SET] or [WHAT IS] + [MESSAGE] + [zone #]
Max:3.75 seconds Default=N/A
Voice Repetitions
Number of times alarm message is repeated over the phone
[SET] or [WHAT IS] + [VOICE REPS]
Min: 1 reps, Max: 10 reps Default=3 reps
Dial-Out Phone Numbers
Phone numbers dialed to report alarm conditions
[SET] or [WHAT IS] +[PHONE NUMBER] + [number 1–8]
Max: 8 numbers, 48 digits each Default=N/A
Call Delay
Time delay until first call is made
[SET] or [WHAT IS] + [CALL DELAY] (min:sec)
Min: 00:00 Max: 60:00 Default=00:30
Intercall Time
Time delay between phone calls
[SET] or [WHAT IS] + [INTERCALL TIME](min:sec)
Min: 00:10, Max: 60:00 Default=01:00
Max Calls
Number of calls until unit self-acknowledges
[SET] or [WHAT IS] + [MAX CALLS]
Min: 0 calls, Max: 255 calls Default=100 calls
(TAD) Answering Device
Compatibility
Allows 1800 to bypass answering devices on the same line
[SENSOR ON/OFF] + [RINGS/TAD/*]
On or Off, Default=Off
Rings Until Answer
Number of rings until unit answers an incoming call
[SET] or [WHAT IS] + [RINGS/TAD/*]
Min: 1 ring, Max: 15 rings DEFAULT=4 rings
Speaker Mute
Turns off the speaker during alarm conditions
[SENSOR ON/OFF] + [MESSAGE/MUTE]
On or Off Default=Off
Call Progress
Disables call progress detection feature
[SENSOR ON/OFF] + [STATUS/CONFIGURE]
On or Off Default=On
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Appendix F: Key Sequence Reference
Callback Acknowledgment
Allows alarm acknowledgment with 10 rings
[SENSOR ON/OFF] + [CODE]
On or Off Default=Disabled (off)
Tone or Pulse Dialing
Dialing method—touch-tone or pulse
[SENSOR ON/OFF] + [PHONE NUMBER T/P]
On=Tone, Off=Pulse Default=Tone
Alarm Programming
Temp Alarm Limits
4–20mA Table Range 4–20mA Alarm Limits
Zone Calibrate
High and low temperature alarm limits
[SET] or [WHAT IS] + [LOW LIMIT] or [HIGH LIMIT]+[zone #]
2.8K= Min:-109°F/-85°C Max:115°F/57°C
10K= Min:-87°F/-66°C Max:168°F/76°C
Default=Low: 0°F; High:100°F
Defines upper and lower range of 4–20mA sensor
[SET] or [WHAT IS] + [TABLE RANGE] + [zone #]
Min: -10,000, Max: 10,000 Default=Low: 0, High:100
High and low alarm limits
[SET] or [WHAT IS] + [LOW LIMIT] or [HIGH LIMIT] + [zone #]
Min: -10,000, Max: 10,000 Default=Low: 0, High: 100
Offset correction factor [temp/4-20mA]
[SET] or [WHAT IS] + [CALIBRATE] + [zone #]
Min: -15°/-100, Max: 15°/100 Default=0
Auto. Zone Configuration
Automatically configures all zones.
[SET] + [STATUS/CONFIGURE]
Default=n/a
Manual Zone Configuration To configure an individual zone type (required for 10K Temp)
[SENSOR ON/OFF] + [TABLE RANGE] + [zone #] + [type]
1 = NC, 2 = NO, 3 = 10K Temp, 4 = 4–20mA 6 = 2.8K Temp Default=n/a
Recognition Time Zones 1–8 Length of time a fault condition must exist to trip an alarm
[SET] or [WHAT IS] + [REC TIME] + [zone #]
Min:00:00, Max: 272:00 Default=00:03 (min:sec)
Rec Time: Power Failure
Length of time the power must be off to trip an alarm
[SET] or [WHAT IS] + [REC TIME] + [POWER]
Min: 00:00, Max: 272:00 Default=05:00 (min:sec)
Rec Time: High Sound Level Length of time the sound must be high to trip an alarm
[SET] or [WHAT IS] + [REC TIME] + [SOUND]
Min: 00:05, Max: 00:60 Default=00:08 (min:sec)
Sound Level Alarm SensitivityMicrophone sensitivity for high noise level alarm
[SET] or [WHAT IS] + [CALIBRATE] + [SOUND]
Min: 1 (most), Max: 255 (least) Default=32
Enable/Disable Zone Turns zone alarm detection on or off
[SENSOR ON/OFF] + [zone #]
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Sensaphone 1800 Manual
On or Off
Default=Enabled (on)
Power Alarm Enable/DisableTurns power alarm detection on or off
[SENSOR ON/OFF] + [POWER]
On or Off Default=Enabled (on)
Sound Alarm Enable/DisableTurns high sound level alarm detection on or off
[SENSOR ON/OFF] + [SOUND]
On or Off Default=Enabled (on)
Temperature Scale
Selects between Fahrenheit and Celsius
[SENSOR ON/OFF] + [TEST/°F/°C]
On or Off Default=Fahrenheit (on)
Temperature-Only Status
Report
A limited status report that only includes inputs
configured as temperature.
[WHAT IS] + [TEST]
Designating a Zone Unused Removes zone from status and alarm reports
[SENSOR ON/OFF] + [SET] + [zone #]
On or Off Default=on
Special Functions
Dial-Out Test Mode
Simulates alarm to test telephone programming
[SET] + [TEST] + [# key 1–8] + [ENTER]
Default=none
Listen-In Time
Length of listen-in time during call-in status report
[SET] or [WHAT IS] + [LISTEN TIME]
Min: 0 sec, Max: 255 sec Default=00:00 (min:sec)
Acknowledgment Code
To create an individual user’s 4-digit acknowledgment code
[SET] + [CODE] + [# key 1–8]
Default=1234 for user 1, no default for users 2–8
Date & Time
Internal clock/calendar
[SET] or [WHAT IS] + [DATE/TIME/#]
Date: mmddyy, Time: hhmm Default=none
Alarm History
Recites last 10 alarms
[WHAT IS] + [HISTORY]
Default=n/a
Reset History
Clears the alarm history
[SET] + [HISTORY]
Default=n/a
Switch Output
126
Turns output relay on or off (in manual mode)
[SENSOR ON/OFF] + [OUTPUT]
On or Off Default=off
Appendix F: Key Sequence Reference
Output Mode
Program relay output as manual or automatic for specific zone
[SET] or [WHAT IS] + [OUTPUT] + [mode number]
Default=none
Keypad Unlock
Allows programming changes
[WHAT IS] + [ENTER/LOCK] + [4 digit code]
Default=unlocked
Keypad Lock
Prohibits programming changes
[SET] + [ENTER/LOCK] + [4 digit code]
Default=unlocked
Press [ENTER] after all Key Sequences starting with [SET].
Use [SET] to establish parameters, [WHAT IS] to verify them.
SPECIAL KEY FUNCTIONS
RING/TAD/*
Used to enter a minus sign for negative alarm limits or calibrations.
DIALOUT CODES
CODE 1 Inserts a 2-second pause; precedes a dialout number for
blind dialing
CODE 2 Inserts a “Wait for answer”
CODE 3 Numeric pager call type
CODE 4 Alphanumeric pager type
CODE 5 Alphanumeric pager ID #
CODE 6 Change to Touch-Tone dialing
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Sensaphone 1800 Manual
APPENDIX G: Accessories
The sensors and accessories listed below are available from
Phonetics, Inc., and represent the most commonly used devices.
Other dry contact sensors or 4–20mA transducers, designed for
more specialized applications, may also be used. Commercial
or industrial electrical supply houses can provide devices to
monitor virtually any condition. For further information, contact a
Sensaphone Sales Associate toll-free at 1-877-373-2700.
PART SENSOR/
NUMBER SWITCH
128
FGD-0006
Magnetic Reed Door and Window Switch
FGD-0007
Passive Infrared Motion Detection Sensor
FGD-0010
50' two-conductor #22AWG shielded accessory Cable
FGD-0013
Spot Water Detection Sensor
FGD-0022
Temp° Alert Temperature Switch
FGD-0067
Surge Suppressor for Power and Phone
FGD-0027
Humidistat Humidity Switch
FGD-0049
Smoke Detector for 110VAC w/ Battery Backup
FGD-0052
Humidity Sensor
FGD-0053
Power Supply for 4-20mA Sensor
FGD-0054
Power-Out Alert™ Power Failure Switch
FGD-0056
Zone Water Detection Sensor
FGD-0057
External Microphone
FGD-0063
10' additional Water Rope for FGD-0056
FGD-0101
2.8K Weatherproof Temperature Sensor
FGD-0102
10K Weatherproof Temperature Sensor
FGD-0104
10K Outdoor Air Temperature Sensor
FGD-0205
Multipoint Wireless I/O
Appendix H: Repair Instructions
APPENDIX H: Returning Your 1800 for Repair
In the event that the 1800 does not function properly, we suggest
that you do the following:
1.Record your observations regarding the 1800’s malfunction.
2.Call Sensaphone Technical Support toll-free at 1-877-373-2700
or e-mail support@sensaphone.com prior to sending the unit
to Sensaphone for repair. Our product support specialists are
able to diagnose and correct many unit setup and programming
problems over the phone.
If the unit must be sent to Phonetics, Inc. for Servicing, please do
the following:
1.Turn the power switch Off, disconnect all wiring and unplug the
unit.
2.Carefully pack the unit to avoid damage in transit. Use the original container (if available) or a sturdy shipping box.
3.To avoid shipping delays, you must include the following information:
a) Your name, address and telephone number.
b) A note explaining the problem.
4.Ship your package to the address below:
SERVICE DEPARTMENT
Phonetics, Inc.
901 Tryens Road
Aston, PA 19014
5. Ship prepaid and insured via UPS or US Mail to ensure a traceable shipment with recourse for damage or replacement.
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Test Log
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