March, 2014
Samsung Service
News
Your source for service information
March, 2014
Samsung Service
News
Your source for service information
March, 2014
Inside this issue
1 User Interface Update Launched for GSPN
3 Get Real Time Visual Tech Support with the Visual Pack Solution App
5 2014 Samsung TV Certification Training
7 2014 Samsung Appliance Certification Training
9 2014 Samsung TV Certification Course is Now Available on PlusOne
10 SAMSUNG To Bring Its Breakthrough 105” Curved UHD TV and 85” Bendable UHD TV to
Market in 2014
11 SAMSUNG Partners with World Renowned Chefs to Fight Pediatric Cancer
Stopping REDO
12 Stopping REDO: Cancel/Complete Reason Selection Guide
13 Stopping REDO: TV Software Upgrade Requirement
CE Tech Tips
14 Receiver Connected to TVs with MBR Power Cycles When TV Is Turned On
16 Smart TV Voice Control Intermittently or Randomly Activates by Itself
March, 2014
Samsung Service
News
Your source for service information
March, 2014
Inside this issue
18 CE GSPN Updates
User Interface Update Launched for
GSPN
By Joseph Ferro, Field Business Trainer
Attention Servicers! To provide a quicker, more efficient way of browsing and editing your service
orders, Samsung has launched GSPN S/O Light on GSPN. This update to the existing GSPN website
(www.gspn3.samsungcsportal.com) features a new interface in two sections of GSPN: Service Order
Management and Service Order Detail Information. This interface is designed to make it easier to
navigate through service tickets.
The Service Order Management screen has two main changes:
1. After a bulk search (1), the ticket number is hyperlinked. Clicking this ticket number (2) allows you
to view the ticket details, but you will not be able to edit.
2. An edit button (3) appears next to the ticket number. Clicking the edit button allows you to make
adjustments to the ticket.
1 User Interface Update Launched for GSPN
User Interface Update Launched for GSPN
continued
In the Service Order Detail Information section, each section is now a on separate tab. The old
layout had each section as a separate bar that you could expand/collapse. In addition:
1. General Customer Information appears without the need to click a tab.
2. Service information also appears in the same fashion.
3. You can select each tab to edit the necessary information.
The new layout aims to provide an easy to navigate, user-friendly format that will help you manage
your calls more efficiently. As always, if you have any questions regarding GSPN as you are trying to
edit tickets, please contact the Field Service Support line at 888-341-2561.
2 User Interface Update Launched for GSPN
Get Real Time Visual Tech Support with
the Visual Pack Solution App
By Jorge Tavora, National Service Manager, Field Service
In our ongoing effort to support our service network more efficiently and reduce REDOs and LTP, and
also increase FTF, Tech Support introduces the Visual Pack Solution App. Through your smart phone,
Tech Support will now be able to see what you - the technician - sees while at a customer’s home.
Tech Support will be able to troubleshoot video related issues and approve or reject panels if needed
on the spot. If a unit needs to be exchanged, you can show us why. This is also a good tool for
situations where a tech has a hard time describing the problem or wants us to hear the problem.
Tech Support will send an SMS to download the App if needed and start the live video streaming
diagnosis.
All Tech Support agents will have Visual Pack capabilities starting March 10, 2014.
Tech Support Specialist’s view
Technician’s view
3 Get Real Time Visual Tech Support with the Visual Pack Solution App
Get Real Time Visual Tech Support with the
Visual Pack Solution App
continued
We advise all techs to download the App to their “Smart-phones” before calling Tech Support to
expedite the call. Enter this URL into your phone’s browser: http://v.startsupport.com
* If you have a Wi-Fi (Internet) related issue, make sure to have your phone’s hotspot turned on
before calling Tech Support.
4 Get Real Time Visual Tech Support with the Visual Pack Solution App
2014 Samsung TV Certification Training
By Rick Heal, Senior Manager, CE Product Support
For 2014, Samsung continues to accommodate your demanding schedule with one day TV
Certification Training classes. Additionally, Samsung will hold 3 day Basic classes 2-3 times per year.
These classes are intended for new techs who have never attended Samsung training or for techs
who need extra help to improve their skills.
The Samsung Training Team is excited to announce that we are expanding the number of locations
where we will hold 2014 Certification training. To be eligible to attend the one day, 2014 TV
Certification Training, you must have attended and successfully completed 2013 TV Training
Certification.
The cities where we plan to hold training are:
Akron, OH
Bensenville IL (RTC)
Framingham, MA
Largo, FL
Olympia, WA
St. Louis, MO
Ashland, VA
Carson, CA
Ft. Lauderdale, FL
Little Ferry, NJ (RTC)
Phoenix, AZ
Atlanta, GA
Dallas, TX
Greenville, SC
Minneapolis, MN
Raleigh, NC
Austin, TX
Denver, CO
Indianapolis, IN
Nashville, TN
Rochester, NY
Baltimore, MD
Detroit, MI
Joplin, MO
New Orleans, LA
San Francisco, CA
Our FE/ME Partners will receive invitations to Certification Classes nearest to their locations. PLEASE
DO NOT REQUEST DIRECTLY. For our other ASC Partners, you can reserve your seat in training by
emailing training@sea.samsung.com
You can always obtain the most up to date training schedule by sending an email to training@sea.
samsung.com
Additionally, TV training is available on-demand, 24/7, at https://my.plus1solutions.net/clientPortals/
samsung/
Training Schedule for March and April:
Date
March 11, 2014
March 11, 2014
March 12, 2014
March 12, 2014
March 12, 2014
March 13, 2014
March 13, 2014
March 13, 2014
March 14, 2014
March 14, 2014
March 14, 2014
City
Little Ferry, NJ RTC
Bensenville, IL RTC
Little Ferry, NJ RTC
Bensenville, IL RTC
Carson, CA
Little Ferry, NJ RTC
Bensenville, IL RTC
Carson, CA
Little Ferry, NJ RTC
Bensenville, IL RTC
Carson, CA
5 2014 Samsung TV Certification Training
Comments
FE/ASC 1 day TV Certification Training (Session 1)
FE/ASC 1 day TV Certification Training (Session 1)
FE/ASC 1 day TV Certification Training (Session 2)
FE/ASC 1 day TV Certification Training (Session 2)
FE/ASC 1 day TV Certification Training (Session 1)
FE/ASC 1 day TV Certification Training (Session 3)
FE/ASC 1 day TV Certification Training (Session 3)
FE/ASC 1 day TV Certification Training (Session 2)
FE/ASC 1 day TV Certification Training (Session 4)
FE/ASC 1 day TV Certification Training (Session 4)
FE/ASC 1 day TV Certification Training (Session 3)
2014 Samsung TV Certification Training
continued
Date
March 24, 2014
March 24, 2014
March 24, 2014
March 25, 2014
March 25, 2014
March 25, 2014
March 27, 2014
March 27, 2014
March 27, 2014
March 28, 2014
March 28, 2014
March 28, 2014
City
Largo, FL
Dallas, TX
San Francisco, CA
Largo, FL
Dallas, TX
San Francisco, CA
Ft. Lauderdale, FL
Austin, TX
Atlanta, GA
Ft. Lauderdale, FL
Austin, TX
Atlanta, GA
Comments
FE/ASC 1 day TV Certification Training (Session 1)
FE/ASC 1 day TV Certification Training (Session 1)
FE/ASC 1 day TV Certification Training (Session 1)
FE/ASC 1 day TV Certification Training (Session 2)
FE/ASC 1 day TV Certification Training (Session 2)
FE/ASC 1 day TV Certification Training (Session 2)
FE/ASC 1 day TV Certification Training (Session 1)
FE/ASC 1 day TV Certification Training (Session 1)
FE/ASC 1 day TV Certification Training (Session 1)
FE/ASC 1 day TV Certification Training (Session 2)
FE/ASC 1 day TV Certification Training (Session 2)
FE/ASC 1 day TV Certification Training (Session 2)
Date
April 7, 2014
April 7, 2014
April 8, 2014
April 8, 2014
April 8, 2014
April 9, 2014
April 17, 2014
April 17, 2014
April 17, 2014
April 18, 2014
April 18, 2014
April 18, 2014
April 28, 2014
April 28, 2014
April 28, 2014
April 29, 2014
April 29, 2014
April 29, 2014
City
Akron, OH
Phoenix, AZ
Akron, OH
Phoenix, AZ
Ashland, VA
Ashland, VA
Rochester, NY
Detroit, MI
Olympia, WA
Rochester, NY
Detroit, MI
Olympia, WA
Framingham, MA
Indianapolis, IN
Denver, CO
Framingham, MA
Indianapolis, IN
Denver, CO
Comments
FE/ASC 1 day TV Certification Training (Session 1)
FE/ASC 1 day TV Certification Training (Session 1)
FE/ASC 1 day TV Certification Training (Session 2)
FE/ASC 1 day TV Certification Training (Session 2)
FE/ASC 1 day TV Certification Training (Session 2)
FE/ASC 1 day TV Certification Training (Session 2)
FE/ASC 1 day TV Certification Training (Session 1)
FE/ASC 1 day TV Certification Training (Session 1)
FE/ASC 1 day TV Certification Training (Session 1)
FE/ASC 1 day TV Certification Training (Session 2)
FE/ASC 1 day TV Certification Training (Session 2)
FE/ASC 1 day TV Certification Training (Session 2)
FE/ASC 1 day TV Certification Training (Session 1)
FE/ASC 1 day TV Certification Training (Session 1)
FE/ASC 1 day TV Certification Training (Session 1)
FE/ASC 1 day TV Certification Training (Session 2)
FE/ASC 1 day TV Certification Training (Session 2)
FE/ASC 1 day TV Certification Training (Session 2)
6 2014 Samsung TV Certification Training
2014 Samsung Appliance Certification
Training
By Rick Heal, Senior Manager, CE Product Support
For 2014, Samsung continues to accommodate your demanding schedule with two day HA
Certification Training classes. These classes will begin April 1, 2014. Additionally, Samsung will hold
4 day Basic classes 2-3 times per year. These classes are intended for new techs who have never
attended Samsung training or for techs who need extra help to improve their skills.
The Samsung Training Team is excited to announce that we are expanding the number of locations
where we will hold 2014 Certification training. To be eligible to attend the two day, 2014 Appliance
Certification Training, you must have attended and successfully completed 2013 Appliance Training
Certification.
The cities where we plan to hold training are:
Akron, OH
Bensenville IL (RTC)
Framingham, MA
Largo, FL
Olympia, WA
St. Louis, MO
Ashland, VA
Carson, CA
Ft. Lauderdale, FL
Little Ferry, NJ (RTC)
Phoenix, AZ
Atlanta, GA
Dallas, TX
Greenville, SC
Minneapolis, MN
Raleigh, NC
Austin, TX
Denver, CO
Indianapolis, IN
Nashville, TN
Rochester, NY
Baltimore, MD
Detroit, MI
Joplin, MO
New Orleans, LA
San Francisco, CA
Our FE/ME Partners will receive invitations to Certification Classes nearest to their locations. PLEASE
DO NOT REQUEST DIRECTLY. For our other ASC Partners, you can reserve your seat in training by
emailing training@sea.samsung.com.
You can always obtain the most up to date training schedule by sending an email to training@sea.
samsung.com
Additionally, Home Appliance training is available on-demand, 24/7, at https://my.plus1solutions.net/
clientPortals/samsung/
Training Schedule for April:
Date
April 1–2, 2014
April 1–2, 2014
April 1–2, 2014
April 1–2, 2014
April 3-4, 2014
April 3-4, 2014
April 3-4, 2014
April 3-4, 2014
City
Ashland, VA
Akron, OH
Phoenix, AZ
Little Ferry, NJ
Ashland, VA
Akron, OH
Phoenix, AZ
Little Ferry, NJ
Comments
ME/ASC 2 day HA Certification Training (Session 1)
ME/ASC 2 day HA Certification Training (Session 1)
ME/ASC 2 day HA Certification Training (Session 1)
ME/ASC 2 day HA Certification Training (Session 1)
ME/ASC 2 day HA Certification Training (Session 2)
ME/ASC 2 day HA Certification Training (Session 2)
ME/ASC 2 day HA Certification Training (Session 2)
ME/ASC 2 day HA Certification Training (Session 2)
7 2014 Samsung Appliance Certification Training
2014 Samsung Appliance Certification Training
continued
Date
April 8-9, 2014
April 8-9, 2014
April 8-9, 2014
April 8-9, 2014
April 10-11, 2014
April 10-11, 2014
April 10-11, 2014
April 10-11, 2014
April 10-11, 2014
April 10-11, 2014
April 10-11, 2014
April 14-15, 2014
April 14-15, 2014
April 14-15, 2014
April 22-23, 2014
April 22-23, 2014
April 22-23, 2014
April 24-25, 2014
April 24-25, 2014
April 24-25, 2014
April 22-23, 2014
April 22-23, 2014
April 22-23, 2014
April 24-25, 2014
April 24-25, 2014
April 24-25, 2014
City
Bensenville, IL
Carson, CA
Largo, FL
Austin, TX
Rochester, NY
Detroit, MI
Olympia, WA
Carson, CA
Largo, FL
Austin, TX
Bensenville, IL
Rochester, NY
Detroit, MI
Olympia, WA
Framingham, MA
Indianapolis, IN
Denver, CO
Framingham, MA
Indianapolis, IN
Denver, CO
San Francisco, CA
Dallas, TX
Ft. Lauderdale, FL
San Francisco, CA
Dallas, TX
Ft. Lauderdale, FL
Comments
ME/ASC 2 day HA Certification Training (Session 1)
ME/ASC 2 day HA Certification Training (Session 1)
ME/ASC 2 day HA Certification Training (Session 1)
ME/ASC 2 day HA Certification Training (Session 1)
ME/ASC 2 day HA Certification Training (Session 1)
ME/ASC 2 day HA Certification Training (Session 1)
ME/ASC 2 day HA Certification Training (Session 1)
ME/ASC 2 day HA Certification Training (Session 2)
ME/ASC 2 day HA Certification Training (Session 2)
ME/ASC 2 day HA Certification Training (Session 2)
ME/ASC 2 day HA Certification Training (Session 2)
ME/ASC 2 day HA Certification Training (Session 2)
ME/ASC 2 day HA Certification Training (Session 2)
ME/ASC 2 day HA Certification Training (Session 2)
ME/ASC 2 day HA Certification Training (Session 1)
ME/ASC 2 day HA Certification Training (Session 1)
ME/ASC 2 day HA Certification Training (Session 1)
ME/ASC 2 day HA Certification Training (Session 2)
ME/ASC 2 day HA Certification Training (Session 2)
ME/ASC 2 day HA Certification Training (Session 2)
ME/ASC 2 day HA Certification Training (Session 1)
ME/ASC 2 day HA Certification Training (Session 1)
ME/ASC 2 day HA Certification Training (Session 1)
ME/ASC 2 day HA Certification Training (Session 2)
ME/ASC 2 day HA Certification Training (Session 2)
ME/ASC 2 day HA Certification Training (Session 2)
8 2014 Samsung Appliance Certification Training
2014 Samsung TV Certification Course
is Now Available on PlusOne
By Chuck Russo, Assistant Manager, Training
To maintain your warranty authorization, you must complete the “2014 Samsung TV Certification
Course” either by attending a live class or by taking the on-line training on PlusOne.
The 2014 Samsung Critical Changes Course is also available on PlusOne, however, this is not a TV
Certification Course. If you take the certification course either on PlusOne or in a live training class by
April 1st, you do not need to take the Critical Changes Course.
To access the 2014 Samsung TV Certification Course, go to http://my.plus1solutions.net/clientportals/
samsung/.
Get the training. Get your certification. Start today.
9 2014 Samsung TV Certification Course is Now Available on PlusOne
SAMSUNG To Bring Its Breakthrough
105” Curved UHD TV and 85” Bendable
UHD TV to Market in 2014
From CES News at www.samsung.com
Samsung will bring its newly introduced 105” U9500 Curved Ultra High Definition (UHD) TV and 85”
U9B Bendable UHD TV to consumers in the second half of 2014. Following the unveiling of these two
new breakthrough models at CES 2014, the company will add them to its stunning line up of Curved
and UHD TVs this year.
Given the tremendous media and industry reception for these new products, we are excited to bring
our 105” Curved UHD TV and 85” Bendable UHD TV to consumers around the world,” said HS Kim,
executive vice president of the visual display business at Samsung Electronics. “People who are
passionate about entertainment will have a whole new way to experience the content they love with
these exciting new models that showcase exceptional design and UHD picture quality.”
Samsung’s 105” U9500 Curved UHD TV is the world’s first and largest Curved UHD TV. The set
features an expansive display, curved design and is the largest TV ever with a movie-theater aspect
ratio of 21 x 9 to create a truly cinematic viewing experience in the living room. From 4K content, to
Full HD and HD sources, everything will look better on this TV which boasts unmatched resolution. The
combination of the screen size and Samsung’s Auto Depth Enhancer technology brings amazing depth
to the picture and produces a life-like viewing experience.
Taking TV viewing to a new level, Samsung’s 85” U9B Bendable UHD TV is the world’s first and largest
UHD TV that transforms from a flat panel to a curved TV design with a touch of a button. Through
Samsung’s innovative design and engineering, viewers can control the way they watch on one
spectacular UHD TV.
Samsung’s UHD TVs not only support today’s standards -- including HEVC, HDMI 2.0, MHL 3.0 and
HDCP 2.2 - they are the only TVs on the market that are future-ready, thanks to the Samsung UHD
Evolution Kit. The One Connect Box essentially houses the brains of the TV externally, enabling
customers to switch out the box with the latest Samsung UHD Evolution Kit to stay up to date on the
latest UHD standards, as well as to get access to the newest technology Samsung has to offer, all
helping customers protect their investment for many years to come.
10 105” Curved UHD TV and 85” Bendable UHD TV Available in 2014
SAMSUNG Partners with World
Renowned Chefs to Fight Pediatric
Cancer
From Social Responsibility News at www.samsung.com
Samsung Electronics America, Inc. announced the donation of 25 Samsung Slide-In Flex Duo Oven
Electric Ranges to Cookies for Kids’ Cancer’s first-ever Chefs for Kids’ Cancer benefit. At the Altman
Building, a sold-out crowd will enjoy a spectacular dinner featuring 43 chefs from New York’s top
restaurants and raise funds for pediatric cancer treatment research. The chefs will be serve up
delicious multi-course meals from over 20 back-to-back cooking stations located in the center of the
room.
Founded in 2008 by Gretchen and Larry Witt, whose son Liam tragically passed away in 2011 after a
four-year battle with pediatric cancer, the number one disease killer of children in the United States,
Cookies for Kids’ Cancer has raised more than $8 million and funded nearly four dozen research
projects, seven of which have become treatments available for children fighting the disease.
“The story behind Cookies for Kids’ Cancer and the research supported through the organization’s
efforts are truly remarkable. Samsung is thrilled to be supporting such a great cause through this
meaningful benefit,” said Kevin Dexter, Senior Vice President of Home Appliances Sales and Marketing,
Samsung Electronics America. “Cookies for Kids’ Cancer has organized an exciting evening and we are
honored to have such celebrated chefs prepare their culinary delights on Samsung’s Slide-in Flex Duo
Ranges.”
Under the direction of event co-chairs Jonathan Benno, chef for Lincoln Ristorante, and Dan Kluger,
chef for abc kitchen, Chefs for Kids’ Cancers will feature such world-renowned talents as Michael
Toscano (Perla, Montmartre, Jeffrey’s), Jason Lawless (Tocqueville), Nick Anderer (Maialino), Geoffrey
Zakarian (The Lambs Club), Marc Forgione (Restaurant Marc Forgione), and Sean Gray (Momofuku Ko).
With a more sophisticated level of oven control and more precise temperature regulation, the
Samsung Slide-In Flex Duo Oven Electric Range perfectly suits the needs of the professional chef.
Easy to use, with a sleek, high-end look that is at home in any modern kitchen, the 5.8 cu. ft. Flex Duo
Oven can be divided into two separate compartments to enable the creation of two different meals at
the same time at two different temperatures with no noticeable transfer of aroma.
While the event is sold out, those who wish to support Cookies for Kids Cancer can make a donation,
purchase cookies online, or host a bake sale.
11 Samsung Partners with World Renowned Chefs to Fight Pediatric Cancer
Stopping REDO Stopping REDO
Stopping REDO
Stopping REDO: Cancel/Complete
Reason Selection Guide
By Paul Kim, Manager, Product Support Engineering
You must select a proper reason when you Cancel/Complete a service ticket to avoid REDO.
Description
Need to reschedule the
service date with customer’s
agreement.
Ex) Customer wants to
reschedule the service.
Customer refuses service, but
he/she may request service
later.
Ex1) Wants to return TV to the
store.
Ex2) Already returned TV to the
store.
Ticket is assigned to different
ASC.
Ex) Service is already completed
by another ASC.
Fail to contact the customer.
Ex) Called customer multiple
times, but customer is
unreachable.
Service is not possible for
customer’s reason.
Ex) TV is on the wall. Customer
failed to bring the TV down.
Cancel Reason
Rescheduled for later
Code
HCZ33
Customer Information Incorrect
HC020
Call assigned to other servicer
HCZ36
Attempted to contact 3 times
and failed
HC025
Ticket should be Repair
Complete. Reason selected
should be “Unrepaired for
customer reason”. Then, the
case will be excluded from Redo
calculation.
GSPN Cancel Reason drop-down List
12 Stopping REDO
Stopping REDO Stopping REDO
Stopping REDO: TV Software Upgrade
Requirement
By Paul Kim, Manager, Product Support Engineering
1. Make sure to download the latest TV software from SAMSUNG.COM before visiting the customer,
and then store it on a USB thumb drive. Using software you’re downloaded to a the thumb drive,
YOU MUST UPGRADE THE TV SOFTWARE on every TV you repair.
Note: The latest software is not installed on new main boards.
2. When filing a warranty bill on GSPN, make sure to enter the customer’s TV Software version in the
‘New Firmware’ field.
13 Stopping REDO
CE Tech Tips
Receiver Connected to TVs with MBR
Power Cycles When TV Is Turned On
By Khaled Abuali, Manager, Product Support Engineering
Symptom: Connected Denon receiver power cycles many times when the TV is turned on.
Affected TV Models: 2013 Samsung TVs with MBR (IR Blaster) function.
Description:
The Denon receiver is connected to the TV via HDMI and the TV is configured to control the receiver
via MBR (IR Blaster).
The receiver has HDMI control on by default which allows it to turn on when it detects an active HDMI
connection. When the TV turns on, it also sends a power command via the IR blaster to the receiver
causing it to power cycle. The receiver cycles on and off as it receives alternating commands from the
HDMI connection and the IR blaster.
Solution: This is not a TV issue.
1. Make sure “TV Synced Power” is checked for the receiver in the Universal Remote Setup. Go to
Menu > System > Device Manager > Universal Remote Setup. You can also press the Source
button on the remote, then look in upper right hand corner of TV screen and select Universal
Remote Setup.
2. Select the receiver, and then press Enter. Select “Synced TV Power” from the popup menu, and
then make sure HTS Denon is checked.
14 CE Tech Tips
Receiver Connected to TVs with MBR Power Cycles
When TV Is Turned On
continued
3. On the receiver, go to Menu > Settings, and then select HDMI Control > Control. Set the value to
OFF.
Note: The instructions and menus above are taken from Denon model AVR-4310CI. Instructions and
screens may differ in other models.
15 CE Tech Tips
Smart TV Voice Control Intermittently or
Randomly Activates by Itself
By Paul Kim, Manager, Product Support Engineering
Problem:
Whenever TV recognizes trigger words “Hi TV” or “Smart TV,” it is designed to bring up the Voice
Command Bar as shown below:
2012 Voice Command Bar
2013 Voice Command Bar
Resolution:
•• Turn the Voice Control OFF if the customer is not using this feature.
•• Or, change the Voice Sensitivity setting as shown below:
2012 Smart TVs:
Go to Menu > System > Voice and Motion Control > Voice Sensitivity, and then change the
Recognition Responsiveness to LOW.
16 CE Tech Tips
Voice Control Intermittently or Randomly
Activates by Itself
continued
2013 Smart TVs:
Go to Smart Features > Voice Recognition, and then change the Recognition Responsiveness to LOW.
17 CE Tech Tips
CE GSPN Updates
By Jeff Brutman, Senior Staff, Publications
We encourage you to use our GSPN site to find the latest service bulletins to aid you with your repairs:
http://gspn3.samsungcsportal.com/
CE Service Bulletins uploaded to GSPN in February, 2013:
Bulletin Number
Subject
Applicable Models
UN32F5500AFXZA, UN32F6300AFXZA,
UN40F5500AFXZA, UN40F6300AFXZA,
UN46F5500AFXZA, UN46F6300AFXZA,
UN46F6350AFXZA, UN46F6400AFXZA,
UN46F6800AFXZA, UN46F7100AFXZA,
SUBJECT: Screen Mirroring
does not work after mobile
device is upgraded to Android
version 4.3.
ASC20140225001
SYMPTOM: After updating
Android OS from version 4.1
to 4.3 (Jelly Bean), mobile
device cannot connect to the
TV via Screen Mirroring.
UN50F6800AFXZA, UN55F6300AFXZA,
UN55F6400AFXZA, UN55F6800AFXZA,
UN55F7050AFXZA, UN55F7100AFXZA
UN60F6300AFXZA, UN60F6400AFXZA,
UN65F6300AFXZA, UN65F6400AFXZA,
UN75F6300AFXZA, UN75F6400AFXZA,
UN46F7500AFXZA, UN55F7450AFXZA,
UN55F7500AFXZA, UN60F7500AFXZA,
UN46F8000BFXZA, UN55F8000BFXZA,
UN60F8000BFXZA, UN65F8000BFXZA,
UN75F8000AFXZA, UN55F9000AFXZA,
UN65F9000AFXZA,
UN85S9AFXZA, KN55S9CAFXZA
SUBJECT: Screen Mirroring
does not work after mobile
device was upgraded to
Android version 4.3.
ASC20140251002
18 CE Tech Tips
SYMPTOM: After updating
Android OS from version 4.1
to 4.3 (Jelly Bean), mobile
device cannot connect to TV
via Screen Mirroring.
PN51F5500AFXZA, PN60F5500AFXZA,
PN64F5500AFXZA, PN51F8500AFXZA,
PN60F8500AFXZA, PN64F8500AFXZA
CE GSPN Updates
continued
Bulletin Number
Subject
Applicable Models
SUBJECT: Alternative panel
requires specific LVDS cable.
ASC20140225003
ASC20140225004
SYMPTOM: The original
LVDS cable (BN96 BN9627044H) does not match
the alternative Panel (BN9500889A, BN95-01110A).
SUBJECT: Picture brightness
fluctuates after the Function
Board is replaced.
UN40F6100AFXZA, UN40F6300AFXZA,
UN40F6350AFXZA, UN40F6400AFXZA
UN40EH6030FXZA, UN40FH6030FXZA,
UN46EH6030FXZA, UN46FH6030FXZA,
UN55EH6030FXZA, UN55FH6030FXZA,
UN46EH6070FXZA, UN55EH6070FXZA
SYMPTOMS:
•• The TV sometimes
displays vertical lines
on the screen, and then
powers OFF and ON by
itself.
ASC20140228001
OR
•• When accessing WiFi operation either via
network setup/status or
through SMART HUB, the
TV locks up or powers
OFF and ON by itself.
19 CE Tech Tips
UN46ES7500, UN55ES7500
UN60ES7500, UN46ES7550
UN55ES7550, UN60ES7550
UN46ES8000, UN55ES8000
UN60ES8000, UN65ES8000