Use er Manual - RedFin Holdings

Use
er Manual
HioP
POS pllus
Document 2.0
Copyrright © 2011 ReddFin Network, Innc. All Rights Reeserved
HioPOS
S plus User M
Manual
Introduction
Visit us at: http://ww
ww.redfinnet.com.
Copyrright © 2010 ReddFin Network, Innc. All Rights Reeserved
Congratulations on the selection of the
t HioPOS plus,
p the all in one Point of S
Sale, self insttallable and eaasy to
use solutioon for your buusiness.
Your opinion is importaant to us. If you have any suuggestions feel free to contact us.
Thank youu for choosingg HioPOS pluss:
RedFin Ne
etwork
1500 W. Cypress
C
Creek Rd. Suite 411
Ft. Lauderrdale, FL 33309
Technical Support:
Email: suppport@redfinnnet.com
Ph: (866) 834-9576
Monday thhru Friday 9:000am to 5:00ppm EST
Page 2 of 147 HioPOS
S plus User M
Manual
1 Ch 1: In
nitial Setup ........................................................................................................................................... 6 1.1 Welcom
me .............................................................................................................. 6 y Busineess Type .................................................................................. 7 1.2 Select your
D and Tim
me ........................................................................................... 8 1.3 State, Date
E
....................................................................................................... 9 1.4 Taxes Edition
1.5 Currenccies.......................................................................................................... 12 1.6 Devicess .............................................................................................................. 13 1.7 Company Data Enter ......................................................................................... 14 1.8 Paymennt Means ................................................................................................. 15 E
........................................................................................................ 16 1.9 Users Enter
E ......................................................................................................... 18 1.10 Items Enter
1.10.1 1.10.2 1.10.3 Select a fam
mily ......................................................................................................... 19 Select the items to add ............................................................................................ 20 Item screenn configurationn ....................................................................................... 22 U
your HioPOS plu
lus............................................................................................................... 25 2 Ch 2: Using
2.1 How to use the Help button................................................................................ 25 2.2 Sellers Screen.................................................................................................... 27 S
...................................................................................................... 28 2.3 Sales Screen
2.3.1 2.3.2 2.3.3 2.3.4 Line Optionns ............................................................................................................ 30 Ticket Optioons.......................................................................................................... 31 Negative Saale for return without a receeipt .............................................................. 32 Food Modiffiers ......................................................................................................... 33 2.4 Paymennts Screen............................................................................................... 34 2.4.1 Client Screeen ........................................................................................................... 35 2.4.2 Split check ............................................................................................................... 36 2.4.22.1 Examplee of an equal amount
a
split ccheck in two pparts........................................ 37 2.5 Configuuration...................................................................................................... 38 2.6 Consultt ............................................................................................................... 39 2.6.1 Consult Salles .......................................................................................................... 40 2.6.1.1 Perform a tip adjustment .................................................................................... 41 2.6.1.2 Void/Retturn a transacction................................................................................... 42 2.6.2 Consult Purrchases .................................................................................................. 43 2.6.3 Consult Z Cashcount
C
............................................................................................... 44 2.6.4 Consult Acccumulated Z ......................
.
.................................................................... 45 2.6.5 Consult Cash In ....................................................................................................... 46 2.6.6 Consult Cash Out .................................................................................................... 47 2.7 POS Fuunctions ................................................................................................... 48 2.7.1 Cash In .................................................................................................................... 49 Page 3 of 147 HioPOS
S plus User M
Manual
2.7.2 2.7.3 2.7.4 Cash Out ................................................................................................................. 50 Z Cashcounnt ............................................................................................................ 51 X Cashcounnt ............................................................................................................ 54 2.8 Purchasing screenn ............................................................................................. 55 2.8.1 Consulting Stock...................................................................................................... 56 2.9 Statisticcs screen Sales ....................................................................................... 58 2.9.1 2.9.2 2.9.3 2.9.4 2.9.5 2.9.6 2.9.7 2.9.8 2.9.9 2.9.10 2.9.11 2.9.12 2.9.13 Sales by… Item ....................................................................................................... 59 Sales by… Family.................................................................................................... 60 Sales by… User or Cashhier .................................................................................... 61 Payment means
m
....................................................................................................... 62 Payment means
m
by Userr ........................................................................................ 63 Audit on Reeturns ...................................................................................................... 64 Audit on Disscounts................................................................................................... 65 Audit on Coomplementaryy ........................................................................................ 66 Audit in Tim
me Sheet ................................................................................................. 67 Audit in Rem
marks ..................................................................................................... 68 Compare .................................................................................................................. 69 Taxes....................................................................................................................... 70 Totals....................................................................................................................... 71 3 Ch 3: Configurat
C
tion ..................................................................................................................................... 72 3.1 Company............................................................................................................ 73 3.1.1 Upload youur company logo ..................................................................................... 74 3.2 Terminaal and Devicces ........................................................................................ 77 3.2.1 3.2.2 3.2.3 3.2.4 3.2.5 3.2.6 Scanner ................................................................................................................... 79 External Sccale ......................................................................................................... 80 Digital Fingerprint readerr ........................................................................................ 81 Scale ....................................................................................................................... 82 Kitchen prinnting ........................................................................................................ 84 Remote Kitchen printing ......................................................................................... 85 3.3 Users.................................................................................................................. 87 3.3.1 Back to training mode .............................................................................................. 95 3.4 Paymennt Means ............................................................................................... 100 3.5 Backupp ............................................................................................................. 101 3.5.1 3.5.2 3.5.3 Make Backup ......................................................................................................... 103 Restore Backup ..................................................................................................... 104 Delete Salees Data.................................................................................................. 105 3.6 Export Sales..................................................................................................... 107 3.7 Currenccies........................................................................................................ 109 3.8 Taxes ............................................................................................................... 110 3.8.1 Tax are included in the price?
p
............................................................................... 112 Page 4 of 147 HioPOS
S plus User M
Manual
3.9 Recommended tip ............................................................................................ 113 3.10 Date annd hour .................................................................................................. 114 3.11 Item .................................................................................................................. 115 3.11.1 3.11.2 3.11.3 Family .................................................................................................................... 116 Items...................................................................................................................... 117 Change collors or add a picture
p
to an iitem ........................................................... 118 3.12 Price lisst ........................................................................................................... 124 3.13 Discounnt Reasons ............................................................................................ 125 3.14 Return Reason ................................................................................................. 126 mport ..................................................................................................... 127 3.15 Items Im
3.16 HiOrder ............................................................................................................ 131 3.17 HiOScrreen ....................................................................................................... 132 3.18 Connecction to HiOffice ..................................................................................... 133 M
HiioPOS pluss configura
ation .................................................................................. 134 4 Ch 4: Multiple
4.1 Master,, Slave Configuration............................................................................. 135 4.1.1 4.1.2 Changing thhe slave(s) coomputer namee ................................................................ 136 Select the main
m terminal ....................................................................................... 140 a
configguration ................................................................................ 142 4.2 Stand alone
H
plu
us Connecttion Diagraams .................................................................................... 143 5 Ch 5: HioPOS
5.1 5.2 5.3 5.4 5.5 5.6 5.7 Stand Alone
A
Installation ................................................................................... 143 Accessories Conneection .................................................................................. 143 Stand Alone
A
with one
o Remotee Printer .............................................................. 144 Stand Alone
A
with tw
wo Remote Printers ............................................................ 144 Multiplee HioPOS plus ....................................................................................... 145 Multiplee HioPOS plus with Rem
mote Printeer(s) .................................................. 145 HioPOS
S plus with HiOrder
H
............................................................................... 146 6 EULA ..................................................................................................................................................................... 147 6.1 End Usser License Agreement
A
for HioPOS
S plus ............................................... 147 Page 5 of 147 HioPOS
S plus User M
Manual
1 Ch 1: In
nitial Setup
1.1
We
elcome
Starting sccreen
Select an option to starrt the initial seetup.
Note: Som
me of the folloowing options may not show
w.




Start a new insstallation: Thiss selection is for
f a new useer. It will createe a database from scratch.
Connect
C
to an existing database: This opption will start the setup witth an existing database froom the
machine.
m
(Not applicable)
Connect
C
to othher terminals: When confiiguring multipple terminals, this will retrrieve the dataabase
(C
Client, items, ticket
t
informaation, taxes, etc.) from the m
master HioPO
OS plus. With this option thhere is
noo need to go through the entire
e
initial seetup. Please refer to the m
multi terminal connection m
manual
foor more inform
mation at pagee 134
Restore
R
previoous backup: This
T function will
w enable yoou to restore your backed up data on a USB
flaash drive.
Page 6 of 147 HioPOS
S plus User M
Manual
1.2 Se
elect your Business
B
Type
T
General business
b
type’’s selection
Select thee type of businness that bestt fits your estaablishment.
Once you finish the initial setup, you cannot change the busineess type.
Remembeer that on eveery step of thhe wizard, youu can select the help buttton to answerr any questioon you
may have.
Page 7 of 147 HioPOS
S plus User Manual
1.3 Sta
ate, Date and Time
State, datte and time seelection
me.
Select youur state/regionn, and set youur date and tim
When finisshed, select Continue
C
to move
m
on to thee next step.
Page 8 of 147 HioPOS
S plus User M
Manual
1.4 Taxxes Edition
n
Edit the coorresponding state tax
Your statee taxes will alrready be propposed as well as a No Tax option.
p
boox and adjustt the percentaage on the poppup numeric ppad.
To modifyy your state taax, select the percentage
To add a new
n tax, simpply select Add
d Tax and entter the new tax.
When finisshed, select Continue
C
to move
m
on to thee next step.
Page 9 of 147 HioPOS
S plus User M
Manual
HioPOS will
w ask you if your items haave the tax inccluded in the price or not. Select the choice that suitss your
needs.
It will also ask you if yoou have a special tax for deelivery. Select either Yes orr No.
This optioon will add a “Take
“
out” buutton to the Paayment Screeen that will addd a “Take ouut” message to the
customer’s ticket
Also you can
c add a speecial tax to a Take
T
Out item
m by going to iitems configuration.
Note: Deppending on thee business typpe you choose, this option may not appeear.
When finisshed, select Continue
C
to move
m
on to thee next step.
Pagge 10 of 147
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S plus User M
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HioPOS will
w ask you if you want to add
a a tip to evvery ticket. Thhis will not be a suggested tip; however it can
be deletedd or adjusted at the Paymeent Screen.
Just selecct the best chooice for your application.
a
Note: Deppending on thee business typpe you chose, this option m
may not appeaar.
C
to move
m
on to thee next step.
When finisshed, select Continue
Pagge 11 of 147
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S plus User M
Manual
1.5 Cu
urrencies
Currenciees that will be accepted
Select thee currencies your businesss will acceptt. If you selecct a differentt currency othher than the dollar
(US$), HiooPOS will askk you for the exchange
e
ratee.
C
to move
m
on to thee next step.
When finisshed, select Continue
Pagge 12 of 147
HioPOS
S plus User M
Manual
1.6 De
evices
External devices
d
that will
w be connectted
w have precoonfigured the most common devices.
HioPOS will
To add ann external devvice such as kitchen
k
printers, barcode sscanner, etc. sselect New Device then yoou will
be able too configure thee new device. (Select the communicatio
c
on port, IP adddress, etc.) Please refer too page
77 for morre informationn.
mmended to add your new devices
d
after you have finisshed the initiaal setup.
It is recom
When finisshed, select Continue
C
to move
m
on to thee next step.
WARNIN
NG:
DO NOT
T MODIFY ANY OF THE FOUR
R DEVICES
S THAT AR
RE PRECO
ONFIGURED IN
YOUR HIOPOS
H
PLU
US.
Pagge 13 of 147
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S plus User M
Manual
1.7
Co
ompany Data Enter
Enter your company’s information
i
Here you can enter yoour company information. You are not required to ffill in all fieldds. The inform
mation
entered will
w show on the ticket/receippt.
u
your loogo into the HioPOS plus. See
S page 74
You can upload
You can add
a headers and
a footers to your ticket annd a footer to the subtotal tticket.
You can select
s
from thrree different tiicket designs..
C
to move
m
on to thee next step.
When finisshed, select Continue
Pagge 14 of 147
HioPOS
S plus User Manual
1.8 Pa
ayment Mea
ans
Choose thhe payment methods
m
that you
y will acceppt
Select thee types of payment that youu will accept inn your business.
HioPOS plus
p by defaultt will have preeselected the most popularr choices.
When finisshed, select Continue
C
to move
m
on to thee next step.
Pagge 15 of 147
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S plus User M
Manual
1.9 Ussers Enter
Enter the users or servvers that will use
u the HioPO
OS plus
You can add
a or edit useers.
By defaultt an Administrrator user is already
a
setup. Administratoor cannot be eerased.
Recommeendation: Thiss user should be the owner’s profile andd it should haave a Passcodde. This profille has
all the perrmissions andd cannot be unncheck
You can assign
a
a numeric Passcode to each useer to go from the “Sellers sscreen” to thee “Sales screen” to
protect thee user’s “Salees screen”
You can edit
e by checkinng or un-checcking the perm
missions for eaach user.
a
the tim
me clock conttrol for users by
b checking thhe box in the upper right
You can activate
The tab Time Sheet Paasscode will show.
s
Select it to assign annother numerric passcode ffor each user..
Pagge 16 of 147
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S plus User M
Manual
On the rigght side windoows you can select
s
each of the users to aassign their TTime Sheet Paasscode.
WARNING
G:
YOU MUS
ST ASSIGN A DIFFERENT
T PASSCODE
E FOR ALL U
USERS.
s
Passcoode is only forr the user to clock
c
in and o ut. Not to be confuse with the user Passscode
The time sheet
to log in thhe sales screeen.
Pagge 17 of 147
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S plus User M
Manual
1.10 Ite
ems Enter
Create thee families andd items
You can taake advantagge of the built in families and items databbase.
Start by creating a family either from
m the library or
o by typing yoour own familyy. Family refeers to a heading for
a
multiple iteems that are alike.
For exampple: Family –>
– Soda:
Items: Coca-Cola, Pepssi, Sprite, etc.
Once seleected or savedd the wizard will
w go to the next
n step.
Pagge 18 of 147
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S plus User Manual
1.10.1 Select a familyy
Select thee family of item
ms to be addeed
You can select
s
from thee library a preedetermined faamily.
Select Co
ontinue for neext step.
Pagge 19 of 147
HioPOS
S plus User M
Manual
1.10.2 Select the item
ms to add
Select thee items that wiill be in the family previoussly selected
Once you choose the faamily, select which
w
items will
w be availab le at your storre..
Remembeer to scroll dow
wn with the arrows on the right
r
side of thhe screen to ssee more item
ms
Once finissh select add to family… too continue.
Pagge 20 of 147
HioPOS
S plus User M
Manual
You have to enter a price for each of the items, add the tax associated w
with the item, add a barcodde for
barcode scanning
s
(wheen applicablee) and check the box if thee item is acceepted as EBTT payment (TTo use
EBT as a form of paym
ment you need to contact yoour merchant service providder agent).
Check if thhe item wouldd be a modifieer. Modifier aree explained aat page 33
Modifiers can have pricce and taxes or
o can have a $0 price.
w only print iff kitchen printting is activateed.
Modifier will
Select Ad
dd family for another
a
familyy of items. Reepeat the stepps from page 18 until your iitems are introoduce
in the HioPOS plus.
Select “Coontinue” for neext step.
Pagge 21 of 147
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S plus User M
Manual
1.10.3 Iteem screen coonfiguration
Configuree how the item
ms will show inn the Sales Sccreen
You can edit the orgaanization of thhe families and
a items by selecting Soort Items from
m the Item S
Screen
Configuration.
You can assign
a
differennt colors for faamilies and iteems by selectting Assign ccolors see page 118.
You can assign
a
pictures to items by selecting Asssign images see page 1188
ontinue for neext step.
Select Co
Pagge 22 of 147
HioPOS
S plus User M
Manual
You are reeady to start using
u
the HioP
POS plus.
Follow thee instructions to start the traaining mode.
All the trannsactions andd configurationns done in traaining mode w
will be discarded.
Enjoy usinng your HioPO
OS plus.
Select Enter the progrram for next step
s
a
edit thee initial setup configurationn by returning to the configuuration menu see page 72
You can always
Pagge 23 of 147
HioPOS
S plus User M
Manual
Before thee training mode begins thee software will remind you that that oncce you feel coomfortable with the
machine, you must exitt the training mode.
m
You will also have a heelp button available on everry screen.
Pagge 24 of 147
HioPOS
S plus User M
Manual
2
Ch 2:
2 Using your HioPOS plus
2.1 Ho
ow to use th
he Help button
Your HioP
POS plus has a built in interractive help
This help button is in thhe format of stticky note.
The list off questions thaat you can choose from changes dependding on whichh screen you aare.
For Exam
mple to view question
q
abouut how to apply a discount to an item, yyou must be in the sales sscreen
and select the help buttton.
Pagge 25 of 147
HioPOS
S plus User M
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After seleecting the queestion an anim
mated hand with
w a small note will show you how too achieve thee task
requestedd step by step.
Pagge 26 of 147
HioPOS
S plus User M
Manual
2.2 Se
ellers Scree
en
Screen whhere the users
rs can clock inn, clock out annd log in to thee “Sales Screeen”
From heree each user caan get to the sales
s
screen by selecting hhis or her cardd
If you are using the time clock controol users must follow the following steps:

Select Clock In
n and the num
meric Passcodde to clock in or scan your finger on the biometric reaader.

Select Clock Out and the numeric Passscode to cloock out or puut your fingeer on the biom
metric
reeader.
Turn off the
t machine: select Exit thhen select shuut down from the pop up w
window.
Pagge 27 of 147
HioPOS
S plus User M
Manual
2.3 Sa
ales Screen
n
Screen whhere each useer can start rinnging up a saale
1. Top Mennu.
Close: Goes baack to the Sellers screen
Configuration: Goes to the configuration
c
sccreen. For furtther informatioon please referr to the configuuration
chhapter at page 72
Consult: Gives you access too view previewss: Sales, purchhases, Z Cashcount, accumuulated Z, cash in and
caash out. See paage 39
Purchase: Goees to the purchaase screen. Seee page 54
POS: This is forr making POS functions: Cassh In, Cash Ouut, Z Cash Couunt, X Cash Coount and Openn Cash
Drawer. See pagge 43
Sttatistic: Goes to the Statisticcs screen. See page 58
2. Item’s Family's:
F
Show
ws the families of items. If theere are many families you ccan scroll up oor down by using the
arrows on the
t right side.
3. Items: Shows
S
the item
ms from the selected family. If there are maany items you ccan scroll up oor down by using the
arrows on the
t lower right side.
4. Sales Ticket: Lists the items that are selected. You can tap on thee item on the ticcket to enable options for thaat item.
See page 30
3
5. Numericc key pad.
6. Course order
o
for the kitchen printer and/or
a
display: This menu apppears only wheen the kitchen pprinting is enabbled. It
will give ann assigned ordeer to the items in the ticket for better organizzation in the kittchen.
Pagge 28 of 147
HioPOS
S plus User Manual
Once you start a sale thhe top menu changes
c
to different optionns.
Sales optiions:
On
O hold: to puut tables on hoold.
Sub Total: to give
g a subtotaal (check) to thhe customer.
Total: To finalize a sale andd go to the Payments screeen. See page 34
Pagge 29 of 147
HioPOS
S plus User Manual
2.3.1
Liine Options
Options too modify a sinngle item on thhe sales tickett
Select thee Item to be modified
m
from the
t ticket:







Apply discount on a single item.
Make a single item as a complimentary.
Changge a price on a single item.
Changge the numberr of units in a single item.
Deletee a single item
m.
Void/R
Return a singlee item.
Changge the Course order of the item.
i
Pagge 30 of 147
HioPOS
S plus User M
Manual
2.3.2
Tiicket Options
Options too modify the whole
w
sales ticcket
Select thee black bar under the sales ticket:



Apply a percentage discount on the
t whole tickket.
Deletee the whole ticcket.
Split a single tickeet into two or more ticketts. This optioon can also be achievedd after
selecting “Total”
Pagge 31 of 147
HioPOS
S plus User M
Manual
2.3.3
Negative Sale for return withhout a receipt
Performinng a return item
m in the HioP
POS plus
On the “Sales Screen”, select form the numeric keey pad “–“ siggn
Then seleect the item to be return.
The sales ticket will shhow a negativve amount foor the
item that is being return..
Select Totaal to proceedd to the Payyments screenn and
return the m
money.
Pagge 32 of 147
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2.3.4
Foood Modifierss
Item modiifier will alter the
t conditionss of an item
Add modiffiers to give a special description to a sppecific item.
Modifiers will only print on the kitcheen printer.
m section of thhe configuratioon menu. Pleease see the Items configuuration
Modifiers can be createed in the Item
help sectioon at page 1115
Pagge 33 of 147
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2.4 Pa
ayments Sc
creen
Screen whhere each useer can finish a sale by colleecting the payyment
1. Sale options:
 Split the check.
c
See paage 36
 Discount: will be applieed to the whole check in thee HioPOS pluus version. Heere you can appply a
discount reeason to the check.
c
 Client: Goes to the cliennt data base screen.
s
See ppage 35
 Open Cashdrawer
 Continue Sale: Returnss the user bacck to the saless screen.
 Finish Salle: Closes thee ticket and prrints the receippt.
2. Payment methhods: You cann select the type
t
of paym
ment for the transaction. N
Next to the am
mount
thhere is a field where you caan add the tip..
Also
A you can do
d a fast splitt with differennt types of paayment. You ccan do so byy selecting thee field
unnder amount and enter a specific amount with first payment meaan. Then on the second ddo the
saame thing. Doo as many splits as you want until the ticcket is compleetely paid.
3. Sales receipt.
Pagge 34 of 147
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S plus User M
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2.4.1
Client Screen
Use to enter client inforrmation for buusiness with delivery.
d
want to retrievee the informattion of
It will onlyy index the clieent’s informattion through thhe client codee when you w
a recurrennt client.
n
key ppad.
Enter the client code annd select “Entter” from the numeric
mation will be shown on thee customer ticcket for the deelivery driver.
This inform
on: use clien
nt’s phone number
n
in the client codee field to loook for client information for a
Suggestio
pizzeria or
o any other restaurant
r
tyype that doess delivery.
Pagge 35 of 147
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S plus User M
Manual
2.4.2
Split check
Splitting a check to colllect different payments
p
from
m different paarties
First: You can select split by items, whereas youu are able to sselect which items will be on each checck. Or
you can select to split the check in equal
e
amountss.
y
be askedd how many ways
w you will need to split tthe check.
Second: you’ll
Then it will show the ticckets in equal parts.
Pagge 36 of 147
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S plus User M
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2.4.2.1 Exxample of an equal amounnt split check in two parts
member that you can select an item byy tapping the item in the ticket. These w
will pop up a small
Note: Rem
menu thatt allows you too send items from
f
one tickeet to another.
t
and seleect total. Afteer finishing thee payment HiooPOS
To finalizee the sale youu will have to select each ticket
will go direectly to the neext ticket to bee paid.
Pagge 37 of 147
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S plus User Manual
2.5 Co
onfiguratio
on
HioPOS plus
p configuration options
onfiguration Section
S
of th
his manual att page 72
Please reefer to the Co
Company
Regional Configuration
C
Item
Links
Pagge 38 of 147
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S plus User M
Manual
2.6 Co
onsult
Referencees from previeews transactioons
Provides access
a
to connsult previous data in the HioPOS:
H

After consultinng a specific ticket
Sales: To connsult sales, vooid sales, invoices and vooid invoices. A
yoou can: Reprint (print), Voidd/return, add Tip, or convert a sale into aan invoice. Go to the next page.

Purchase: To consult and reprint
r
previouus purchases..

Z Cashcount: To consult annd reprint prevvious Z Cash counts (closinngs).

Accumulated
A
Z: To consultt and print a sum
s of all Z Caashcounts.

Cash
C
in: To coonsult and repprint a previouus Cash In.

Cash
C
out: To consult
c
and reeprint previous Cash out.
Pagge 39 of 147
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2.6.1
Consult Sales
To add tipp, Void/ Returnn a transactioon or transform
m a ticket to aan Invoice afteer the transacction has beenn
finished
Go to consult a sale
Select thee ticket. You can
c recognize it by the seriees number onn the right uppper corner of tthe ticket.
Select Tip
p on the right side of the sccreen to add an
a additional ttip. Go to nextt page
Select Void/Return to void or return a ticket. See page 42
Select Invvoice to transform a ticket to
t an invoice.
By selecting the magniffying glass yoou can do a seearch for the tticket by date or by series/number
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2.6.1.1 Perform a tip adjustment
Select Ad
dd tip
A numericc keypad will popup
p
Enter the tip adjustmennt and press “Enter”
“
Then Seleect Ok to finish the transacttion
WARNING
G:
TIP ADJU
USTMENT MU
UST BE DONE
E BEFORE PERFORMING
G A Z CASHC
COUNT.
IN THE CASE
C
OF MULTIPLE
M
HioPOS TERM
MINALS MAK
KE SURE ALLL TIP ADJU
USTMEN ON
N ALL
TERMINA
ALS MUST BE
E DONE BEFO
ORE ANY Z CASHCOUNT
C
T ON ANY TE
ERMINAL IS P
PERFORMED
D.
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2.6.1.2 Void/Return a transaction
t
To void orr return a transaction, selecct Void/Returrn to register t he transactioon in the HioP
POS.
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2.6.2
Consult Purchaases
You can consult
c
previews purchasess done in yourr HioPOS pluss and reprint them.
You can narrow
n
your seearch by selecting the maggnifying glass and select a period.
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2.6.3
Consult Z Cashhcount
You can consult
c
previews Z Cashcounts and reprrint them.
You can narrow
n
your seearch by selecting the maggnifying glass and select a period.
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2.6.4
Consult Accum
mulated Z
You can print
p a Z Cashhcount report for
f a period off days.
Select thee magnifying glass
g
and enteer the startingg date and thee final date forr the report.
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2.6.5
Consult Cash In
You can consult
c
previews Cash In and reprint them.
You can narrow
n
your seearch by selecting the maggnifying glass and select a period.
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2.6.6
Consult Cash Out
O
You can consult
c
previews Cash Out and reprint thhem.
You can narrow
n
your seearch by selecting the maggnifying glass and select a period.
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2.7 PO
OS Function
ns
List of daiily Point Of Saale Functions

Cash
C
in: Will record a “Cashh in” transaction into the HiioPOS. (Puttinng cash into tthe cash draw
wer)

Cash
C
out: Will record a “Caash out” into thhe HioPOS. (TTaking Cash oout of the cassh drawer)

Z Cashcount: Explained in the next pagee.

X Cashcount:: Will record and give a partial
p
report oof activities. TThis action w
will not affect the Z
Cash
C
Count at the end of thee day.

Open
O
Cashdraawer
w not show ifi the user doees not have ppermission.
Some of this function will
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2.7.1
Cash In
A “Cash Inn” transactionn will record anny transactionn that will positively modify the cash draw
wer.
Selecting the plus sign will open a window
w
where you can enteer the amount of cash by deenomination.
c write a sppecific note too identify the trransaction.
The user can
For exampple: putting thhe morning staarting cash baalance into thee cash drawer.
Select Savve and a print out ticket will print.
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2.7.2
Cash Out
A “Cash Out”
O transactioon will record any transaction that will neegatively moddified the cashh drawer.
Selecting the “plus signn” will open a window where you can entter the amounnt of cash by ddenominationn.
c write a sppecific note too identify the trransaction.
The user can
For exampple: Paying a special truck delivery fee.
Select Savve and a print out ticket will print.
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2.7.3
Z Cashcount
To close your
y POS sesssion you musst do a “Z Casshcount” everyy night or eveery shift changge.
G:
WARNING
TIP ADJU
USTMENT MU
UST BE DONE
E BEFORE PERFORMING
G A Z CASHC
COUNT.
IN THE CASE
C
OF MULTIPLE
M
HioPOS TERM
MINALS MAK
KE SURE ALLL TIP ADJU
USTMEN ON
N ALL
TERMINA
ALS MUST BE
E DONE BEFO
ORE ANY Z CASHCOUNT
C
T ON ANY TE
ERMINAL IS P
PERFORMED
D.
First, enteer the amountt of cash that you have in the
t till. You caan either enteer the amount counted; or count
and declare each bill annd coin denom
mination sepaarately.
Second, enter
e
the total amount of credit card transactions donee in that particcular terminal
p
that you accept inn your businesss.
Afterward, do this with each type of payment
Finally, seelect Finish inn the upper rigght corner of the
t screen.
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v the reporrt on screen or
o print out to keep
k
a recordd.
You can view
By doing the
t Z Cashcount the Creditt Card Batch will
w be closedd automaticallyy.
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G:
WARNING
In the casse that the HiooPOS did nott have interneet connection the batch will fail to closee and this messsage
will come out.
If this messsage comes out and you know how to close your c redit card battch in your paayment gatew
way do
so, if you don’t please contact
c
Technnical support.
Furthermoore, if this message
m
show
ws up, it will also meann that the HiioPOS does not have internet
connectiviity. This issuee might be cauuse by:



No connectivityy from the ISP
P (Internet Service Provide r)
Your
Y own privaate network is down or not working.
w
HioPOS unit coonnectivity prooblems.
Please coontact Techniccal Support foor troubleshoooting.
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2.7.4
X Cashcount
An X Cash
hcount is the ssame report aas a Z Cashco
ount but will nnot close the POS. Pagge 54 of 147
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2.8 Pu
urchasing screen
s
Consult: You can conssult previews of purchase orders.
o
Barcode: Will let you change
c
the input of data froom families annd items to baar code scannning.
Stock: yoou can consult the amount of each item. Go to the neext page
T purchasee order
Cancel: The
Finish: The
T purchase order
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2.8.1
Consulting Stock
Select Sto
ock
Select thee filter field to choose whichh family of item
ms you want tto consult.
s
a speciffic family or yoou can check “All” for all thhe families andd items.
You can select
Select Okk
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Once the report shows on the screenn you can prinnt it by selectiing Print
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2.9 Sta
atistics screen Saless
Sales: Select the “Sales” tab.
You can see a graph for “Week”, “Month”, “Yeear”, “History”” or “Hours” by selecting the correspoonding
buttons.
You can view
v the data and preview a print out by selecting Preeview
You can also
a view a report within a custom
c
set of dates by seleecting Filters
r
check the box next tto “Taxes inclluded”
If you wannt to include thhe taxes colleected in your report,
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2.9.1
Sales by… Item
m
This Repoort can be view
wed by “Todaay”, “Week”, “M
Month”, “Yearr” and custom
m “Filter”
By selecting “Amount” or
o “Qty” you can
c change thhe indexing off the items repported.
You can fiilter out the iteems of just onne family by selecting “Fam
mily Rank” andd choosing whhich family.
To includee the taxes in the amount shown
s
for eacch item check the box next to “Taxes included”
p
for a print out of this report select Preview thhen select Print
To see a preview
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2.9.2
Sales by… Fam
mily
This Repoort can be view
wed by “Todaay”, “Week”, “M
Month”, “Yearr” and custom
m “Filter”
By selecting “Amount” or
o “Qty” you can
c change thhe indexing off the families rreported.
To includee the taxes in the amount shown
s
for eacch item check the box next to “Taxes included”
To see a “print
“
preview
w” of this reporrt select Previiew then seleect Print
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2.9.3
Sales by… Useer or Cashier
This Repoort can be view
wed by “Todaay”, “Week”, “M
Month”, “Yearr” and custom
m “Filter”
By selecting “Amount” or
o “Qty” you can
c change thhe indexing off the families rreported.
To includee the taxes in the amount shown
s
for eacch item check the box next to “Taxes included”
To see a “print
“
preview
w” of this reporrt select Previiew then seleect Print
User is the onne who openss a sale and leeaves
Note: Thee difference beetween a Useer and Cashieer is that the U
it on hold. The cashier is the one thaat totalizes and charges a ssale that is onn hold.
If the persson that openns a new salee and he or shhe also totalizzes and chargges it, the User and the Caashier
report will show exactlyy the same daata.
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2.9.4
Payment meanns
This reporrt will show yoou the breakdown on the am
mount collectted on each payment meann.
This Repoort can be view
w by “Today”,, “Week”, “Moonth”, “Year” aand custom “FFilter”
To view a print preview
w of this reportt select Previeew then selecct Print
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2.9.5
Payment meanns by User
This reporrt will show yoou a report of payments recceived by useers.
By selecting the plus sign you will seee a breakdow
wn for each tyype of paymennt received byy Users.
This Repoort can be view
wed by “Todaay”, “Week”, “M
Month”, “Yearr” and custom
m “Filter”
To view a “print preview
w” of this repoort select Prevview then seleect Print
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2.9.6
Audit on Returnns
This reporrt will provide you a breakddown of returnns done by sellers.
You can obtain
o
additional detailed innformation byy selecting thee plus sign foor each user aand chose froom the
“Detail by”” menu. Optioons include: Ittem, Sales annd Return Reaasons.
s
for eacch item check the box next to “Taxes included”
To includee the taxes in the amount shown
This Repoort can be view
wed by “Todaay”, “Week”, “M
Month”, “Yearr” and custom
m “Filter”
To view a “print preview
w” of this repoort select Prevview then seleect Print
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2.9.7
Audit on Discouunts
This reporrt will provide you a breakddown of discouunts done by sellers.
o
additional detailed innformation byy selecting thee plus sign foor each user aand chose froom the
You can obtain
“Detail by”” menu. Optioons include: Ittem, Sales annd Return Reaasons.
s
for eacch item check the box next to “Taxes included”
To includee the taxes in the amount shown
This Repoort can be view
wed by “Todaay”, “Week”, “M
Month”, “Yearr” and custom
m “Filter”
w” of this repoort select Prevview then seleect Print
To view a “print preview
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2.9.8
Audit on Compplementary
This reporrt will give youu a breakdown information on complemeentary done bby sellers.
o
additional detailed innformation byy selecting thee plus sign foor each user aand chose froom the
You can obtain
“Detail by”” menu. Optioons include: Ittem, Sales annd Return Reaasons.
s
for eacch item check the box next to “Taxes included”
To includee the taxes in the amount shown
This Repoort can be view
wed by “Todaay”, “Week”, “M
Month”, “Yearr” and custom
m “Filter”
w” of this repoort select Prevview then seleect Print
To view a “print preview
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2.9.9
Audit in Time Sheet
S
This will provided
p
a repport on the houurs clocked byy each user.
This Repoort can be view
wed by “Todaay”, “Week”, “M
Month”, “Yearr” and custom
m “Filter”
w” of this repoort select Prevview then seleect Print
To view a “print preview
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2.9.10 Audit
A
in Remarrks
This will give
g you a report discounts,, returns and/oor complemenntary done byy any user.
By selecting on the perriod field or maagnifying glasss you can moodify the time frame for thee report.
To print thhis report, seleect the Print button.
b
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2.9.11 Compare
C
This reporrt will provide a graphical reepresentationn to compare ttwo periods of time.
The compparison can bee done by “Tootals” or by “Avverage by dayy”
To change the Periodss, select the field
f
next to “Period
“
1” annd “Period 2” and choose the dates from the
popup calendars.
To includee the taxes in the amount shown
s
for eacch item, checkk the box nextt to “Taxes inccluded”
To view a “print preview
w” of this repoort select Prevview then seleect Print
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2.9.12 Taxes
This reporrt will provide a detail of taxxes collected.
This Repoort can be view
wed by “Todaay”, “Week”, “M
Month”, “Yearr” and custom
m “Filter”
To changee the date or a custom rannge of dates, select the fie ld next to “Daate Rank” andd choose the dates
from the popup
p
calendaars.
To view a “print preview
w” of this repoort select Prevview then seleect Print
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2.9.13 Totals
This reporrt will provide accumulated basic informaation on your HioPOS pluss
w” of this repoort select Prevview then seleect Print
To view a “print preview
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3
Ch 3:
3 Configurration
C
1. Company
 Company
 Terminal and
a Devices
 Users
 Payment means
m
 Electronic payment (Do not touch)
 Change Seeries (Do not touch)
 Backup
 Export Sales
R
Confiiguration
2. Regional
 Currency
 Taxes
 Recommennded tip
 Date and Hour
H
3. Item
 Item
 Price Lisst
 Discounnt Reasons
 Return R
Reasons
 Items Im
mport (Call Teechnical Suppport)
 Lock doocuments (Do not touch)
4. Links
 HiOrderr
 HioScreeen
 Connecction to HiOfficce
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3.1 Co
ompany
You can edit
e your comppany data anyytime you wannt.
Choose a different tickeet format.
Edit headeers and footers
Upload a company logoo. Go to the next
n page.
Remembeer this informaation is only going to show in the sales tiickets and you can omit anny field desired.
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3.1.1
Upload your coompany logo
Save in a USB pen drrive the logo of
your comppany in a .jpg format. Do thhis in a personnal computer.
Put the US
SB pen drive into one of the 4 USB portss underneath your HioPOS
S plus
Select thee square thatt
says “Seleect Logo”
D:\” unit thatt
Select “D
has a picture
p
of a
camera.
The picturres that are inn
the USB
B pen drivee
should bee at the rightt
side
Select thee picture withh
your fingeer
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You can zoom
z
in and out
o the picturee using your finngers.
You can rotate the pictuure 90 degreees.
Once you are satisfy seelect Finish
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Now you have
h
your logo on top of the ticket.
Remembeer that your HioPOS
H
plus printer
p
is a theermal unit andd only prints in black and w
white so use a logo
that is nott to elaboratedd and many toones
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3.2 Terminal and
d Devices
Your HioP
POS plus has 4 devices preeconfigured innto the machinne.
WARNIN
NG:
DO NOT
T MODIFY ANY
A OF THE FOUR PR
RECONFIG
GURED DEV
VICES.
To add a new
n device seelect New devvice
At the following pages you have thee instructions on how to seet up each acccessory thatt is compatiblee with
the HioPO
OS plus
You can also
a reconfigure the ones thhat already exxist.
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From the popup window
w please seleect which device you want tto add.
Use the downward poinnting arrow to scroll down for
f more devicces.
Devices list:
Scanner page 79
S
page 800
External Scale
Digital Finngerprint readder page 81
Scale pagge 82
Kitchen Printing
P
page 84
8
Remote Kitchen
K
Printinng page 85
You can see
s a diagram
m on where to connect eachh device into tthe HioPOS pplus at page 143
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3.2.1
Scanner
y USB Barcode scannerr into one of thhe USB portss underneath tthe HioPOS.
Connect your
If you seleect scanner a popup window will give you two optionss.
Test devicce and remove device.
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3.2.2
Exxternal Scale
a setup in your
y HioPOS plus how to reead a barcodee printed from
m an external scale
You can also
mount.
Choose if the scale barrcode print out works by weeight or by am
Enter the amount of deecimals that thhe scale uses..
Enter the prefix number from the scaale
ms the will bee sold by weigght in the items section.
Remembeer to enter thee 5 digit barcoode for the item
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3.2.3
Digital Fingerprrint reader
y USB digital fingerprint reader into one of the USB
B ports underrneath the HiooPOS.
Connect your
y two optioons.
If you seleect the device a popup winddow will give you
Test devicce and remove device.
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3.2.4
Scale
y scale connnector to anyy serial port inn your HioPOS
S plus and maake note of thhe number.
Connect your
i connected to
t the HioPOS
S plus
Select which port numbber the scale is
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Once you set up your scale
s
Go to Item
ms from the configuration
c
menu and chheck the weigght box next tto the items tthat will be soold by
weight.
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3.2.5
Kitchen printingg
a
the kittchen printer option even iff you don’t have an externaal kitchen prinnter installed.
You can activate
Go to the “Kitchen printting” tab on toop of the itemss page.
Select thee items that yoou want to be printed on a kitchen
k
ticket..
w print this ticket when you leave a salee on hold, do a subtotal or select total.
HioPOS will
Then the user
u can takee this ticket to the kitchen soo the cook caan start preparring the item(ss).
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3.2.6
Remote
R
Kitchen printing
POS plus is caapable of com
mmunicating with
w a maximuum of 2 kitchen printers.
Your HioP
Select Kitcchen Printer 1 for you first printer.
For your second
s
select Kitchen Printter 2
Note: Thee printers are labeled on thhe casing from the manufaacturer (Kitchhen 1 and Kittchen 2) for ccorrect
physical innstallation.
Once the printer is connected to the network, you can print a teest page by seelecting “Testt device”
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Once youu have set upp your Kitchenn printer(s) annd have succcessfully connnected them tto the networrk you
must select the items that
t will be prrinted out on each printer bby going into “Items” from the “configurration”
menu andd select the “K
Kitchen printing” tab.
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3.3 Ussers
You can add
a or edit useers.
You can edit
e by checkinng or un-checcking the perm
missions for eaach user.
You can activate
a
the tiime clock conntrol for userss by checkingg the box in thhe upper righht “Use Time Clock
control”
Time Sheet Passcode”
P
will show. Select the tab to assign anothher numeric ppass code forr each
The tab “T
user. You must assign a pass code for
f each user and each passs code mustt be different.
a
a numeeric Passcodee to each userr to go from thhe “Sellers sccreen” to the “S
Sales screen””
You can assign
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On the rigght side windoows you can select
s
each of the users to aassign their TTime Sheet Paasscode.
WARNING
G:
YOU MUS
ST ASSIGN A PASSCODE
E FOR EACH USER. EAC H USER’S TIIME SHEET P
PASSCODE M
MUST
BE DIFFE
ERENT.
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If you are using a Biom
metric Reader for finger prinnt ID, Select C
Click here to register the ffingerprint too save
the finger print informattion.
The user will
w have to sccan the same finger print 4 times.
Auxiliary is to obtain ann additional finngerprint for any
a emergenccy in case Prinncipal finger iss not registering.
Suggestioon: Auxiliary finger print shoould be obtainned from the oother hand.
Biometric Reaader is
The user can still assiggn a Time Sheeet Passcode as an additioonal measure in case the B
not workinng.
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Changing the color or adding
a
a pictuure to user:
Select thee square of thee user
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From the pop window you
y can changge the color of
o the user’s figgure or you ccan select “Seelect photograaph” to
add a pictture to the useer.
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Save in a USB pen drivve the picturess of the userss in a .jpg form
mat.
Do this in a personal coomputer.
Connect the USB pen drive
d
into one of the 4 USB
B ports in yourr HioPOS pluss
Or connecct your digital camera in thee HioPOS pluus USB port directly.
After connnecting your camera
c
or thee
pen drive select the “D::\” Directory
Your pictuure will be shoow in the rightt
menu.
y finger.
Select thee picture with your
Image: Louisa Stokes/FreeDigitalPhotos.net
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You can zoom
z
in and out
o the picturee size with youur finger and r otate it 90 deegrees.
Select finish.
Image: Louisa Stokes/FreeDigitalPhotos.net
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Repeat the same proceedures to add additional picctures for otheer users
Image: Louisa Stokes/FreeDigitalPhotos.net
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3.3.1
Back to trainingg mode
n user
Create a new
c
“Accesss to training mode”
m
In the permissions list check
Note: rem
member to scrooll down in thee permission section to findd access to traaining mode
nish
Select Fin
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n user creaated.
On the Seellers screen log in as the new
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Select Traaining Mode from the POS
S menu at the top of the sales screen
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You will know that you are in trainingg mode because the messsage “training” shows on thhe most upper right
y HioPOS plus screen.
corner of your
All the trannsactions that you do in traaining mode will
w not be savved.
WARNING
G:
DO NOT DO
D A CREDIT
T CARD OR DEBIT
D
CARD
D TRANSACTION IN TRAIN
NING MODE.
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To exit froom training moode:
Select Exit Training froom the POS menu
m
at the toop of the sale s screen
WARNIN
NG:
IT IS VE
ERY IMPOR
RTANT TO EXIT
E
FROM
M TRAINING
G MODE AFTER YOU
UR TRAININ
NG IS
DONE.
FAILING
G TO DO SO
O WILL RES
SULT IN LO
OSING ALL THE TRAN
NSACTIONA
AL DATA D
DONE
WHILE IN TRAINING MODE
Pagge 99 of 147
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3.4 Pa
ayment Mea
ans
a or delete forms
f
of paym
ments.
You can add
A and folloow the instructtions.
To add neew form of payyment select Add
Page 100 of 147
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S plus User M
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3.5 Ba
ackup
b
your data
d on to a USB pen drive. Go to the neext page
You can backup
SB pen drive.
You can restore a backkup from a US
d
excesss data from thhe HioPOS pllus by selectiing “Sales Hisstoric” Alwayss back up thee data
You can delete
into a USB
B pen drive beefore deletingg it.
Page 101 of 147
HioPOS
S plus User Manual
To perform
m a back up or
o restore a baackup
Connect the USB pen drive
d
into one of the 4 USB
B ports in yourr HioPOS pluss
Page 102 of 147
HioPOS
S plus User Manual
3.5.1
Make
M
Backup
n
Select “Maake backup now”
nish when youu’re done
Select Fin
Unplug the USB pen drrive and storee it in a safe pllace
Page 103 of 147
HioPOS
S plus User Manual
3.5.2
Restore
R
Backup
m which backkup you want to restore thee data
Select from
p
Select Restore backup
Select Fin
nish when youu’re done
Page 104 of 147
HioPOS
S plus User M
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3.5.3
Delete Sales Data
D
f
your HioPOS plus that is already baacked up:
To delete history data from
o historical daata that you want
w to erase.
Select thee date range of
The First time you seleect a date willl be you starting date and second date that you seleect will be youur end
date. The date range should
s
be highlighted in orrange. You caan scroll betw
ween months by selecting “<” or
t month.
“>” arrowss adjacent to the
Page 105 of 147
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Select “Deelete History”
Select Fin
nish once youu’re done
Page 106 of 147
HioPOS
S plus User M
Manual
3.6 Exp
port Sales
e
your saales history froom a predeterrmined periodd of time, for fuurther analysiis.
You can export
m.
This data will be in an .xml format annd can be eassily opened in any spreadsheet program
mported into“aadministrationn software” suuch as QuickB
Books.
This data also can be im
Page 107 of 147
HioPOS
S plus User M
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Select thee date range of
o the data to be exported.
First date selected will signify your starting
s
date and
a second daate that you sselect will be yyour end datee. The
dates seleected should be highlighteed in orange.. You can sccroll between months by sselecting “<” or “>”
arrows addjacent to the month.
Select Export
nish once youu’re done
Select Fin
Unplug yoour USB pen drive
d
and storre it in a safe place.
p
Page 108 of 147
HioPOS
S plus User Manual
3.7 Cu
urrencies
You can add
a currenciess that you will accept.
To add a different
d
curreency select Ad
dd and follow
w the instructioons.
Page 109 of 147
HioPOS
S plus User M
Manual
3.8 Taxxes
To modifyy your state taax:
b and adjusst the numberr.
Select thee percentage box
To add a county or cityy tax on top off the state taxx select “Pen ssymbol” nextt to the red x square buttonn, and
this will allow you to addd a county and/or city tax to the state ttax. This will bbe reflected inn the tax repoort. To
do this, follow they stepps on the nextt page
To add a new
n tax simply select Add Tax and enteer the new taxx amount.
Page 110 of 147
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In the popp up window you
y can separrate State tax,, County tax aand City tax.
y HioPOS will add the taaxes and show
w you the totaal.
When youu select “Ok” your
m each
The tax reeport option in the statisticcs module willl show you hhow much taxx has being ccollected from
division.
Page 111 of 147
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S plus User M
Manual
3.8.1
Tax are includeed in the pricee?
Include tax in the price option and Taake out optionn
In taxes by selecting “T
Tax are included in the pricee?” tab you caan change yoour preview seetup:

Select “Yes, the taxes are inncluded in thee price” or “Noo, the taxes arre not included in the price””

This option will add a “Takee out” button to the Paymennt Screen thaat will add a “TTake out” message
too the customeer’s ticket
Also
A you can add
a a special tax
t to a Take Out item by ggoing to itemss configurationn.
Note: Dependinng on the bussiness type yoou choose, thiis option may not appear.
Page 112 of 147
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S plus User M
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3.9 Re
ecommend
ded tip
Tips perceentages can be applied auutomatically when
w
collectinng a sale. Here you can chhoose to enable or
disable this option.
Page 113 of 147
HioPOS
S plus User Manual
3.10 Da
ate and hou
ur
You can change
c
the daate, and time.
Page 114 of 147
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S plus User M
Manual
3.11 Ite
em
You can always
a
add orr delete familiees and items.
You can choose
c
from thhe library or enter
e
a new faamily name
a add or deelete items to existing families.
You can also
In the item
ms menu when you activatee the kitchen printer,
p
it will aadd the coursse menu to thee sales page..
k
printeer, HioPOS pluus will print thhe kitchen tickket on
If the kitchhen printer is activated andd there is no kitchen
the HioPO
OS printer.
Page 115 of 147
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S plus User M
Manual
3.11.1 Faamily
Select thee family that yoou want to addd
a or can bee grouped toggether for fasteer access
The Familly is the classsification of iteems that are alike
Page 116 of 147
HioPOS
S plus User Manual
3.11.2 Ittems
Select thee items that yoou want to addd to the familyy
Remembeer scroll downn to see all thee items.
Page 117 of 147
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S plus User M
Manual
3.11.3 Change colors or add a pictuure to an item
m
Change thhe color of thhe families annd items or you can add y our own picttures, by seleecting “Item sscreen
configurattion” tab at thee top of the sccreen.
Page 118 of 147
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S plus User M
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By Selecting “Assign coolors” and sellect either thee item or the f amily, you caan change thee color for the pallet
on the righht side.
Page 119 of 147
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S plus User M
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By selecting “Assign im
mages”, you caan either seleect images froom the HioPO
OS plus databaase or directlyy from
your digitaal camera.
Select “Pictures button”” for HioPOS plus pictures
Select “Caamara button”” for digital caamera
Page 120 of 147
HioPOS
S plus User Manual
You can select
s
picturess from your HiioPOS plus daatabase.
Page 121 of 147
HioPOS
S plus User Manual
Selecting pictures from your digital camera:
c
Select thee item that youu want to add the picture too
Select thee picture from the right mennu
Image: Suat Eman/FreeDigitalP
Photos.net
Page 122 of 147
HioPOS
S plus User Manual
You can zoom
z
in and out
o with your fingers
Rotate 90 degrees
t picture.
Select Okk once you aree satisfy with the
Image: Suat Eman/FreeDigitalP
Photos.net
Page 123 of 147
HioPOS
S plus User Manual
3.12 Priice list
Price Listt
Here you can configuree your prices, item by item.
c
your prices
p
for a sppecial day or special
s
event.
You can change
After the time
t
period haas finished, HioPOS plus will
w go back to the previous prices.
Page 124 of 147
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S plus User M
Manual
3.13 Disscount Rea
asons
a edit, or delete a disccount reason that will appeear with the ddiscount buttoon on the payyment
You can add,
screen.
b if you want to let the user modify the percentage.
Check thee modifiable box
Check thee Remarks inpput box if you want the user to write a coomment after providing the discount.
Page 125 of 147
HioPOS
S plus User Manual
3.14 Re
eturn Reaso
on
a edit or deelete return reeasons.
You can add,
Page 126 of 147
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S plus User M
Manual
3.15 Ite
ems Importt
1. Open
O
the Microosoft Excel filee “Items Impoort” in a perso nal computerr.
Note: Please contaact Technical support
s
to gett the “Items Im
mport” file sennt to you.
2. Enter all the iteems with the required
r
cells populated. (D
Description annd TaxID)
You
Y can leave blank the cells that are opttional. (Barcode, Family annd Price)
Note: If a required cell is left blank HioPOS
H
plus will
w not be ablee to import thee file.
b taxed (corrresponding state tax code) and items thhat will
3. Enter in the Taax ID column for items to be
noot be taxed 1113 (remember this fields caannot be left eempty)
4. For a list of Staate’s TaxID goo to the attachhed table on ppage 129
O
all the iteems are enterred into the Microsoft
M
Exceel spreadsheeet, "Save as" tthis documennt as a
5. Once
“.X
XML Data” filee.
Page 127 of 147
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S plus User M
Manual
6. Save the “.xml Data” docum
ment in a USB pen drive andd plug it into yyour HioPOS..
7. Inn the HioPOS Select Itemss Import from the “configuraation” menu.
Warning: HioPOS will fail
f to import thhe file if it is not
n in “.XML D
Data” file formaat.
M
Exceel 2007 Spreeadsheet. Sccreenshots may vary if annother
Note: Scrreenshots aree made in Microsoft
spreadsheeet is use.
Page 128 of 147
HioPOS
S plus User Manual
State’s TaxID
T
Tablee
113
55
56
57
58
59
60
61
112
62
63
64
65
66
104
67
68
69
70
71
72
73
74
75
76
77
78
105
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
Alaabama
Alaaska
Arizona
Arkkansas
Caalifornia
Coolorado
Coonnecticut
Deelaware
Disst. of Columbiaa
Floorida
Geeorgia
Haawaii
Idaaho
Illinnois
Illinnois
Inddiana
Iow
wa
Kansas
Kentucky
Louisiana
Maaine
Maaryland
Maassachusetts
Micchigan
Minnnesota
Misssissippi
Misssouri
Misssouri
Moontana
Neebraska
Neevada
Neew Hampshire
Neew Jersey
Neew Mexico
Neew York
Noorth Carolina
Noorth Dakota
Ohhio
Okklahoma
Oreegon
Pennsylvania
Rhhode Island
South Carolina
No Tax 0%
Alaska sales Tax
Arizona sales Taax
Arkansas sales Tax
California sales Tax
Colorado sales Tax
T
Connecticut salees Tax
Delaware sales Tax
Dist. of Columbia Sales Tax
Fllorida sales Taax
Georgia
G
sales Tax
T
Hawaii sales Tax
Iddaho sales Taxx
Illinois sales Taxx
Illinois food Tax
Inndiana sales Taax
Ioowa sales Tax
Kansas sales Taax
Kentucky sales Tax
Loouisiana sales Tax
Maine
M
sales Taxx
Maryland
M
sales Tax
Massachusetts
M
sales
s
Tax
Michigan
M
sales Tax
T
Minnesota
M
saless Tax
Mississippi
M
saless Tax
Missouri
M
sales Tax
T
Missouri
M
food Taax
Montana
M
sales Tax
T
Nebraska sales Tax
Nevada sales Taax
New Hampshiree sales Tax
New Jersey salees Tax
New Mexico sales Tax
New York sales Tax
North Carolina sales
s
Tax
North Dakota saales Tax
Ohio
O sales Tax
Oklahoma
O
saless Tax
Oregon
O
sales Taax
Pennsylvania saales Tax
Rhode
R
Island saales Tax
South Carolina sales
s
Tax
Page 129 of 147
0
5
6
6
8.255
2.99
6
0
5.755
6
4
4
6
6.255
1
7
6
5.33
6
4
5
6
6.255
6
6.8755
7
4.2255
1.2255
0
5.55
8.11
0
7
5
4
5.55
5
5.55
4.55
0
6
7
6
HioPOS
S plus User Manual
106
94
95
107
96
97
108
98
99
109
100
101
110
102
103
113
South Carolina
South Dakota
Tennessee
Tennessee
Texas
Utaah
Utaah
Vermont
Virrginia
Virrginia
Waashington
Weest Virginia
Weest Virginia
Wisconsin
Wyyoming
Noo Tax 0%
South Carolina food
f
Tax
South Dakota saales Tax
Teennessee sales Tax
Teennessee foodd Tax
Teexas sales Taxx
Utah sales Tax
Utah food Tax
Vermont sales Tax
T
Virginia sales Taax
Virginia food Taxx
Washington
W
salees Tax
West
W Virginia saales Tax
West
W Virginia food Tax
Wisconsin
W
saless Tax
Wyoming
W
sales Tax
No Tax 0%
Page 130 of 147
3
4
7
6
6.255
4.755
2.755
6
5
2.55
6.55
6
5
5
4
0
HioPOS
S plus User M
Manual
3.16 HiO
Order
c
one or more HiOrrder devices to communicaate with the HiioPOS plus.
You can configure
OS plus for orrder taking neext to the tablee.
HiOrder iss a PDA POS that connectss to the HioPO
Order manuaal.
Please reefer to the HiO
Page 131 of 147
HioPOS
S plus User M
Manual
3.17 HiO
OScreen
c
one or two HiOSccreens to com
mmunicate with the HioPOS
S plus.
You can configure
HiOScreens is a kitcheen display foor restaurant that will requuire faster serving times thhan with a kitchen
printer.
OScreen man
nual.
Please reefer to the HiO
Page 132 of 147
HioPOS
S plus User M
Manual
3.18 Co
onnection to
t HiOffice
c
the connection
c
to the HiOffice software.
You can configure
ware to help HioPOS
H
plus aapplications in franchises w
with more thaan one
HiOffice iss a data centrralization softw
location. HiOffice
H
shoulld not be conffused with bacck office softw
ware.
Please reefer to the HiO
Office manuaal.
Page 133 of 147
HioPOS
S plus User M
Manual
4
Ch 4:
4 Multiple HioPOS plu
lus configuuration
BEFORE
E NETWOR
RKING HIO
OPOS DEVICES YOU SHOULD CONSIDER
R ONE OF THE
TWO OP
PTIONS:
Two or more
m
HioPOS plus sharing
g the same data
d
base: (Maaster, Slaves configuratio
on)
Pros and Cons:
 Once
O
it’s running; any addition, deletionn or
chhange in price
p
on a item will be
auutomatically updated intto the slavee(s)
HioPOS.
 Report
R
and staatistics data will
w be centralizzed
inn the master HioPOS.
H
 If the master HioPOS
H
crashes, needs reppair
orr any other cause that will not let the
teerminal worrk properly; the slavee(s)
machines
m
will not work until
u
the masster
HioPOS is runnning properly..
 If any of the slave(s) HioPO
OS has probleems
thhis will not affect
a
the funnctionality of the
reemaining term
minals.
 The number of HioPOS plus conneccted
toogether in thee same locations is limitedd to
upp to 3.
Two oor more HiooPOS plus N
NOT sharingg the
same ddata base: (S
Stand alone cconfigurationn)
Pros annd Cons:
 Any channges in items, fam
milies,
configurationn must be done on each
terminal.
 All reports and Statisttics will be done
individually on each machine. The
information will not bee shared bettween
machines
 If a machinee crashes, neeeds repair oor any
other causee that will noot let the terrminal
work propeerly; the restt of the term
minals
continue to pproperly functtion.
 No limits inn the number of HioPOS
S plus
devices instaalled in a locaation.
Do a coomplete initiaal setup (Ch 1 from this maanual)
on one HioPOS pluss. After finishing with the traaining
mode, adding all tthe items, faamilies, userss and
being aacquainted w
with your HioP
POS plus, coonnect
The master will be the
t data basse source. This
T
all otheer HioPOS pplus terminals and perfoorm a
machine should be thhe most prottected one frrom backupp restore.
accidents and should be
b the one with less use.
Please follow the insstructions on ppage 142
Do a com
mplete initial setup (Ch 1 frrom this manuual)
on the Maaster HioPOS
S plus. After finishing
f
with the
training mode
m
and being
b
acquainted with your
y
HioPOS plus,
p
connecct a network cable from the
slave HioP
POS to the same router thhat the masteer is
connectedd. (This will make the master HioP
POS
visible onn the slave HiooPOS)
To connecct the Slave HioPOS
H
plus please
p
follow the
procedurees in page 1355
Page 134 of 147
HioPOS
S plus User M
Manual
4.1 Ma
aster, Slave
e Configurration
After instaalling and connfiguring the entire
e
initial setup in the M
Master HioPOS plus, go to the slave HiooPOS
plus and do
d the followinng:
WARNIN
NG:
DO NOT
T CHANGE THE NAME
E ON THE MASTER
M
HIOPOS
Select Cancel on the upper
u
right corrner
Then selectt “Cancel Insttallation”
Page 135 of 147
HioPOS
S plus User Manual
4.1.1
Changing the slave(s)
s
compputer name
Select Staart and selectt Control Pan
nel from the menu
m
options.
Selecct System
Page 136 of 147
HioPOS
S plus User M
Manual
Selecct Computer Name from the top of thee pop
up winndow.
Selecct Change to rename this ccomputer.
mputer on thee field
Changge the namee of the com
below “Computer naame:”
If this is the secondd HioPOS putt “TERMINAL02”
If thiss is the third H
HioPOS put “TTERMINAL033” and
do thiss for the rest oof the HioPOS
S.
Then select Ok
Page 137 of 147
HioPOS
S plus User M
Manual
You
Y must resttart the HioPO
OS by selectinng Ok
WARNIN
NG:
IN THE CASE THA
AT YOUR HIOPOS PLUS
P
DOES
S NOT RE
ESTART AU
UTOMATICA
ALLY
YOU MU
UST DO IT MANUALLY
M
Y BY TURNING OFF AN
ND THEN B
BACK ON.
Page 138 of 147
HioPOS
S plus User Manual
Once the terminal is rebooted, it will go back to thhe initial setupp.
onnect to oth
her terminalss
Select Co
Page 139 of 147
HioPOS
S plus User M
Manual
4.1.2
Select the mainn terminal
The masteer should be visible
v
in the digital
d
plane.
Please seelect it and theen select Connect with existing databaase
If the masster does not appear
a
on thee digital plane you can mannually enter thhe connection by:
Entering the IP addresss of the main terminal.
Enter the User: HLogin
n (It is case seensitive)
Enter the following password: HiOPo
os.key01 (it iss case sensitiive)
Then seleect Connect with
w existing database
Page 140 of 147
HioPOS
S plus User M
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The Wizard will guide you
y thru the innitial setup froom the Devicees step while aautomatically populating seeveral
steps of thhe configuratioon such as: Company
C
inforrmation, Userrs, etc.
For refereence please seee the initial setup
s
section of this manuaal.
Repeat all this steps wiith each slavee until your complete HioPO
OS system is done.
Page 141 of 147
HioPOS
S plus User M
Manual
4.2 Sta
and alone configurattion
After perfoorming the enntire initial setuup in one HioP
POS plus do the following:
mory device onn the already configured HioPOS plus.
Perform a backup usingg a USB mem
Manually configure thee next machinne by conneccting a netwoork cable from
m the terminaal to the routter for
internet acccess. If appliicable connecct the cash draawer cable orr any other peeripheral acceessory.
From the initial setup screen
s
select Resotre Prevviews Backuup and connecct the USB M
Memory devicee from
the first machine
m
backuup. (This will download
d
thee initial setup ffrom the first machine: useers, items, fam
milies,
etc. into thhe second maachine.)
Do this forr every additioonal terminal one by one.
Once the backup restoore is done caall Technical support
s
to settup the US Paayment device for correct C
Credit
Card transsaction accouunt.
G:
WARNING
You can do this only once at thhe beginninng for each terminal. Do not repeaat this proceedure
EVER AGAIN!
Contact Technical Support
S
befoore start using you HioP
POS system
m.
Page 142 of 147
HioPOS
S plus User Manual
5
Ch 5:
5 HioPOS plus Conne
ection Diag
grams
5.1
5
Stand Alone Insttallation
5.2 Accesssories Connnection
Page 143 of 147
HioPOS
S plus User Manual
5.3 Sta
and Alone with one R
Remote Priinter
5.4 Sta
and Alone with
w two Reemote Prin
nters
Page 144 of 147
HioPOS
S plus User Manual
5.5 Multtiple HioPO
OS plus
5.6 Multip
ple HioPOS plus with Remote Prrinter(s)
Page 145 of 147
HioPOS
S plus User Manual
5..7 HioPOS
S plus withh HiOrder
Page 146 of 147
HioPOS
S plus User M
Manual
6
EULA
A
6.1 End User Lice
ense Agree
ement for HioPOS
H
pluus
The softw
ware referred to
t this Licensse Agreementt is owned by ICG (here inn after HioPO
OS) and is prottected
by laws and internation
nal treaties on
n Intellectual Property andd Copyright. T
This softwaree is license foor use,
ment between you (either a natural persson or legal eentity)
not sold. This contractt is a legal liccense agreem
and HioPOS regarding
g this softwarre, which inclludes or mayy include assoociated mediaa, printed matterials
and any documentatio
d
on you are on
nline or electtronically. Byy installing, ccopying or ottherwise usinng the
software you
y accept alll the obligatio
on stated in th
he terms of thhis contract thhe end user liccense agreemeent.
1. Licensing
L
This contrract gives thee licensee the right to run the
t software oon the HioPO
OS PC on whiich you receivved it.
To run the software on
n a local netw
work or remottely, you musst acquire a ddedicated a liccense for everry PC
on which the softwaree is installed and/or run. You
Y may nott share or usee a single sofftware on diffferent
computerss simultaneou
usly.
C
2. Copyright
The owneership and copyright with regard to sofftware (includding but not llimited to images, photogrraphs,
animated figures, videos, audio, mu
usic, text and
d ‘applets’ or sub incorporrated into thee software), printed
materials that accompaany it and any
y copies is ow
wned by HioP
POS. The sofftware is prottected by copyyright
law and in
nternational treaty
t
provisio
ons. It is com
mpletely prohiibited to reprooduce in whoole or in part of the
software, both disk an
nd CD whose purpose is not
n strictly as backup mateerial in print or electronicc form
(manuals,, aid …) whicch describes th
he functioning of softwaree, unless authoorized by HiooPOS.
R
and tra
ansfer softwa
are
3. Rental
You may not rent, leaase or lend th
he software but
b you mayy transfer thee rights grantted in this Liicense
Agreemen
nt on a perm
manent basis provided
p
they transfer alll copies of ssoftware, harddware partneer any
written do
ocument and the new Ow
wner accepts the terms off this Licensee Agreementt. In the casee, you
automaticcally lose all rights
r
to the so
oftware.
4. Software Prottection
The softw
ware is uniqueely associated
d with the haardware and cannot be exxecuted on a hardware diffferent
from thatt which was acquired. If you change the
t hardwaree, software H
HioPOS cannoot be removeed for
reinstallattion later. Keeep this Licensse Agreementt in a safe plaace as proof of the rights.
O
restricttions
5. Other
You may not reverse engineer,
e
deccompile or disassembly off the softwaree. The softwaare is licensedd as a
unique product. Its com
mponent and parts
p
cannot be
b separated ffor use in morre than one coomputer or PC
C.
6. Limited
L
Warrranty
HioPOS ensures the proper fun
nctioning off the softwaare agreemennt, as definned on the Web
www.hiop
pos.com. This limited warrranty is void
d if the softw
ware defects aare a result of accidents, aabuse,
and misusse or there has been any ch
hange in the hardware
h
assoociated with tthis license. H
HioPOS rejectts any
other secu
urities, weather implicit orr explicit, inclluding but noot limited to iimplied warraanties of fitneess for
trade and suitable for a particular purpose,
p
with regard to thee software. Inn any case HiioPOS is not liable
for any daamages (inclu
uding, withou
ut limitation, those resultinng from loss of profit, bussiness interruuption,
loss of bu
usiness inform
mation or any
y other pecuniiary loss) arissing out of orr inability to uuse of this prroduct
HioPOS, even supposiing that HioP
POS has being informed oof the possibiility that suchh damage willl rise.
You are solely responssible for the own
o data geneerated, and caare must mainntain a correctt backup policy for
it.
Should yo
ou have any questions con
ncerning this EULA, or iff you desire to contact ReedFin Networrk for
any reaso
on, please wrrite: RedFin Network,
N
150
00 W. Cypreess Creek Rdd, Suite 411 Ft. Lauderdaale, Fl
33309.
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