WELCOME! Nick Lake, Head of Sales Unified Voice and Mobility, BT Business AN EXCITING PARTNERSHIP. GREATER THAN EVER COVERAGE. AGENDA. 10:10 – Making the right connections in the new mobile world, Shaun Collins, CEO, CCS Insight 10:30 – Transforming the workplace with mobile, David Rodger, Commercial Lead, Windows & Surface Business Group, Microsoft UK 11:00 – Coffee break and showcase 11:30 11:45 12:00 12:20 – – – – The role of BT, Microsoft and Nokia, Andrew Ord, IT Services, BT Reimagining productivity, James Chadwick, Hosting and Syndication Lead, Microsoft Nokia Lumia and new devices, Aaron Major, Technical Manager for Nokia Devices and Services What’s right for you – Why BT/MS/Nokia – Hillary Sewell, Head of Enterprise Mobility, BT 12:35 – Live Q&A 13:00 – Lunch and networking at the 34th floor revolving restaurant 14:00 – Close INTRODUCING... MAKING THE RIGHT CONNECTIONS IN THE NEW MOBILE WORLD. Shaun Collins, CEO, CCS Insight THE FUTURE IS MOBILE AND CONNECTED. EVOLVING FROM A PC/NOTEBOOK WORLD TO SMARTPHONE/TABLET/HYBRID WORLD. Source: CCS Insight IN THE PAST, MOBILE PHONES AND LAPTOPS/PCS WERE VERY DISTINCT. THE TABLET FILLED THE GAP BETWEEN PHONES AND LAPTOPS. PHABLETS AND SMALL TABLETS BRIDGED THE GAP BETWEEN PHONES AND TABLETS. EUROPEAN IT BUDGETS ON THE INCREASE. 2014 IT Budget v 2013 Increase 0 to 5% Increase 5 to 10% Increase 10%+ Same Decrease 0 to 5% Decrease 5 to 10% Decrease 10%+ Source: CCS Insight MOBILE FIRST — SERVERS TO PCS TO MOBILE TO TABLETS. Source: CCS Insight MOBILE DEVICES ARE NOW A CONTINUUM OF HOMOGENEOUS SCREENS. THREE IN FOUR PHONES IN USE AT THE END OF 2013 WERE SMARTPHONES. Source: CCS Insight LTE WILL ACCELERATE IN 2015. Source: CCS Insight BY 4Q14, 4G WILL BE THE DEFAULT TARIFF FOR UK SUBSCRIBERS. CONNECTED TABLETS WILL GROW. Split of Tablets Installed Total by Connectivity (M) Source: CCS Insight MOBILE COMPUTING MOMENTUM IS ENORMOUS. Worldwide sell-in value (USD B) Source: CCS Insight THE MOBILITY MARKET IS COMPLEX AND UNSTRUCTURED. PC manufacturers Influencers Networks Content, services and platforms Mobile manufacturers BYOD LED OUT OF NEW CONSUMER BEHAVIOUR AND EXPECTATIONS. Web browsing Entertainment Shopping Maps and travel News Sports E-books Video Games Apps Music IM E-mail Social networks Entertainment Shopping Maps and travel News Sports E-books Video Apps and games Music IM E-mail Social networks Sample: 6,013 Sample: 5,000 Europe 2013 Europe 2012 Usage is increasing • • Varies across all countries but roughly half of respondents are using four or more services - previously it was between a third to approximately 40% of respondents Listening to music, playing games and browsing the web most popular. MOBILE FIRST – SERVERS TO PC’S TO MOBILE TO TABLETS. TCO ROI MOBILITY “tactical” to “strategic” THE CLOUD IS CENTRAL TO A CONSISTENT MULTI-SCREEN CONNECTED ENTERPRISE. • Multi-device usage fuels the need for Cloud services • Brings higher traffic per user and per device COPING WITH STAGGERING AMOUNTS OF DATA. Big data is truly enormous… PRIVACY AND SECURITY MAY BE BARRIERS TO SOME BUT NOT ALL. • Google Now and big data as examples • Constant challenges from regulators • The security of personal and professional Cloud will be important • Cavalier attitudes to privacy will be a barrier to consumer adoption outside the USA. SO WHAT? CIOs are under increasing pressure to respond to complexity/fragmentation. Decisions about mobility will be the most important. • Combining the voice/data experience will be a core competency • Decisions about which partner (software platform) to work with and dominate • Economic conditions have resulted in rigorous scrutiny of TCO and ROI • Application decisions are made on mobile first then desktop • Attitude to mobility will become a competitive advantage. • Device decisions and technology play a large role. Cloud and mobile are capturing the imagination of the enterprise. Security and privacy will be paramount in this new world. • CIOs are embracing Cloud as they invest in more capable networks and devices • Locking down a proliferation of web-enabled devices will be challenging • Seeking out single providers for multiple services and bearers. • Enterprise security and customer confidence will be key. THANK YOU! TRANSFORMING THE WORKPLACE WITH MOBILE. David Rodger, Commercial Lead, Windows & Surface Business Group, Microsoft UK THE WORLD HAS CHANGED. MOBILE HAS BECOME THE NEW NORMAL. THE INFLUENCE OF CONSUMER TECHNOLOGY AND ALWAYS-ON CONNECTIVITY. CHANGING WORK STYLES. Nearly 80% of workers spend at least some portion of their time working out of the office. 29% of today’s global workforce are anytime, anywhere information workers who use 3+ devices, work from multiple locations and use many apps. THE MOBILE CONSUMER. Nearly By 2/3 2016 of consumers use their mobile/ smartphones to get information about products, brands, or destinations at least 3-4 days/week. tablets and smartphones will put power in the pockets of 1.4 BILLION global consumers. HOW WILL YOU DELIVER FLUID EXPERIENCES THAT... ...UNTETHER YOUR WORKFORCE ...CONNECT YOU WITH YOUR CUSTOMERS ...TRANSCEND TIME, PLACE, CONTEXT, AND DEVICE? ENTERPRISE MOBILE. ENABLING DEEP, REAL-TIME BUSINESS AND CUSTOMER CONNECTIONS. Boost agility with real-time, anywhere access to business tools and information. Engage customers and create loyal advocates with smart, contextual mobile experiences. • Embrace device choice and anywhere access. • Deliver connected experiences that excite and engage users • Stay productive on the go with familiar, connected tools • Use mobile-optimised Cloud services to engage a global, always-on user community. • Increase business agility with mobile LOB apps. EMBRACE DEVICE CHOICE AND ANYWHERE ACCESS WITHOUT COMPROMISING SECURITY AND SUPPORTABILITY. A company embraces device choice by allowing both personally-and corporate-owned devices, while providing productivity tools that work on multiple device form factors. The access strategy varies based on each device’s capabilities. When users self-register their devices, they can select which business apps to install. An integrated suite of management tools allows the IT department to manage many devices without being overloaded by complexity and cost. EMBRACE DEVICE CHOICE AND ANYWHERE ACCESS WITHOUT COMPROMISING SECURITY AND SUPPORTABILITY. 65% of IT managers believe that IT consumerisation improves worker productivity. Microsoft empowers individuals and businesses to choose the device(s) that are right for them, without compromising on security and manageability. MOBILITY HAS CHANGED HOW WE WORK. • Anywhere, anytime expectations • Consistent user experience across devices • Protecting data across devices and the Cloud. MOBILITY CAN CHANGE HOW WE DO BUSINESS. • Deliver new products and services • Serve customers better • Monetise existing offerings • Manage supply chains & partnerships • And more… HOW WE WORK TODAY. WORKPLACE ADVANTAGE. Enhance innovation & productivity. More & different collaboration spaces. Attention to human factors. DESIGNED TO MEET THE UNIQUE NEEDS OF MICROSOFT’S BUSINESSES LED BY MICROSOFT’S REAL ESTATE & FACILITIES TEAM. Showcasing Microsoft brand & technologies. WORKPLACE ADVANTAGE. MICROSOFT CAMPUS BENEFITS. Removed need for 6th building Additional Campus longevity +69% +37% 70M of workstations capital saving Build cost per head Headcount capacity Operational Cost Saving -38% +62% 21M BUSINESS MOBILITY IS NOT JUST ABOUT DIGITISATION, IT’S ABOUT CHANGING THE WAY YOU DO BUSINESS. THANK YOU! COFFEE BREAK. HELPING YOU TRANSFORM COMMUNICATIONS. Why communication & collaboration are core to your business. Andrew Ord, IT Services, BT UNIFIED COMMUNICATIONS. APPLICATIONS USED EVERYDAY Telephony Voicemail Persistent Chat UNIFIED COMMUNICATIONS Office Apps Enterprise-ready UC platform UNIFIED COMMUNICATIONS. IT End users OUR VISION MAKING RICH COMMUNICATIONS UNIVERSAL Be yourself Not a number; Presence-driven availability Reach anyone On any device with rich communication capabilities Share what matters Video and application sharing available in every interaction Rest easy Knowing that enterprise policies and standards are maintained Reduce costs Simplified management through a single platform BT UNIFIED COMMUNICATIONS PORTFOLIO. It’s time to simplify the technology and multiply the benefits… • • • • • Consulting & professional services • • • • Virtualisation Service desks Hardware Infrastructure • • Inbound services Conferencing Connectivity Networking IP Hosting Cloud • • • BYOD Mobile Workforce Solutions Device Management • • • Security Storage Backup Converge Consolidate • • • YOUR BUSINESS Fixed & mobile voice IP voice SIP Trunk Extend • • • Collaborate Streaming Collaborating Web Collaborating Video • • • • Cloud Lync Cloud Cisco Cloud UK Lync Pilots • • • • Enterprise Lync Enterprise Cisco Enterprise Avaya Managed Services OUR ENTERPRISE-GRADE CLOUD SERVICES. GLOBALLY REDUNDANT DATA CENTERS MASSIVE NETWORK TO MINIMISE LATENCY CONTINUALLY ADVANCING COMPLIANCE MULTI-LEVEL SECURITY AUTOMATION SAVES COSTS AND ENERGY Continuous investment in Cloud infrastructure Enterprise class network with multiple international edge points Catering for commercial, public sector and the latest country regulations DC, physical, software Benchmark setting Power Usage Effectiveness (PUE) MICROSOFT IS IN OUR VOICE DNA. Number 1 Americas UC partner - 2009, 2010, 2011 1,300 Microsoft Certifications, 900 Certified Engineers, 300 Certified Consultants Over 3,000 Microsoft projects in the past 3 years Instrumental in Wave 14 and Wave 15 TAP Programs IMPLEMENTATION NOT A TECHNOLOGY ROLL-OUT. Projects UC STRATEGY CHANGE MANAGEMENT TRAINING & ADOPTION END USER DEVICES PLATFORM INTEGRATION LYNC PLATFORM GATEWAYS & SBAS PRIVATE NETWORK INFRASTRUCTURE PUBLIC NETWORK The implementation of Lync for Enterprise Voice needs to be part of a holistic program of work to ensure its success at all levels. • The implementation should be considered as part of a wider UC strategy and program of change • How users will be trained and assisted through the adoption phase • End user devices how they are provided and managed • The integration to existing Investments such as IPT and video platforms • Installation and configuration of the Lync platform • The gateways required to manage media flow and branch survivability • How unified communications will be delivered across the network. BT – MICROSOFT PORTFOLIO. BT & MICROSOFT LYNC – WHEN IT BEGAN Platinum Sponsor of OCS Launch (2007) Basic IM/Presence Solutions (2005) Hosted Live Meeting provider “LCS” Deploying unified audio/web/video conferencing (2009) BT extends One Voice SIP Trunking to the US and beyond (2011) Piloting Voice with existing PBX Environments (2008) BT SIP Trunking Services qualified for OCS R2 (2010) “OCS 2007” “OCS 2007 R2” BT launches One Managed Microsoft Lync (2011) “LYNC” BT was chosen by Microsoft Voice as 2011 UC Lync GSI Partner of the year Premier Support Lync Partner (PSLP) “LYNC 2013” BT CLOUD – MICROSOFT LYNC - A COMPLETE MANAGED COMPUTE SERVICE. Options BT Cloud Lync – full end to end service & UC Devices Network and Voice Integration Cloud Service “Private Dedicated” Microsoft Lync Exchange SharePoint PUPM Pricing CLOUD SERVICE NETWORK & VOICE INFRASTRUCTURE SERVICE DESK SERVICE OPTIONS • Cloud Based Service providing full features and functions on Per User per month pricing model. • Pricing includes infrastructure and support to the Data Centre Edge • Full DR and failover to 99.99% SLA’s. • Provides network and voice infrastructure integration and service management with E2E service level guarantees. • UC Devices provisioning and support • Creates a single point of contact for the customer for all aspects of the on-going Lync service, including problem management, change management, configuration and management and billing. • Integration with our SIP and video services worldwide • Existing voice estate integration or full PBX replacement • Video interoperability, video application performance PARTNER RELATIONS. Together with our partners we can bring the full Microsoft UC story to our customers, and thus benefitting from a globally managed service through the adoption of solutions that interoperate with and complement Microsoft UC technologies to provide an end-to-end UCC solution accessible through a single point of contact (BT). VOICE & UCC APPLICATIONS MOBILE UCC APPLICATIONS IP PHONES & HANDSETS AUDIO & VIDEO DEVICES GATEWAYS INFRASTRUCTURE Through BT’s heritage as a leading communications service provider and its global reach, we will bolster the credibility and viability of Lync as a voice services platform, helping scale and mainstream Microsoft’s voice ambitions whilst enhancing Lync with our own portfolio and professionals. MAKE OUR SERVICES CORE TO YOUR BUSINESS. What our customers tell us. DELIVER EFFICIENCIES. • Travel • Technology • Supply Chain • Productivity • Project Delivery. LOVING. • Simple commercials & flexibility • Reduced risk • Global reach • Federation • Research & Development. THANK YOU FOR LISTENING. Andrew Ord, IT Services, BT @andyord | www.techtrooper.net | firstname.lastname@example.org | 07918763499 REIMAGINING PRODUCTIVITY. James Chadwick, Hosting and Syndication Lead, Microsoft THE MODERN WORKPLACE. DYNAMIC WORKPLACE DEVICE EXPLOSION COMPLIANCE & CONTROLS ANALYTICS EVERYWHERE ARE ORGANISATIONS PREPARED? 75% allow personal mobile devices for business use 49% of work requires network contribution 10K new federal & industry regulations created in last 5 years 40% growth in global data generated per year ¥ Computing Technology Industry Association’s (CompTIA) 2nd annual Trends in Enterprise Mobility study from February 2013. * The Future of Corporate IT 2013-2017 ** CEB Survey of 165,000 employees † 2012 Survey on Self-Service BI and Analytics, Unisphere Research ONLY 24% have a BOYD policy in place 80% of employees are ineffective at collaboration 93% of employees admit to violating compliance policies 62% can’t use info for effective decision-making! OFFICE VISION: PRODUCTIVITY CLOUD. Enterprise grade Cloud Flexibility and choice Essential productivity services Familiar and easy OFFICE VISION: DO YOUR BEST WORK. Interactive Expression • Office experiences on any device • Touch, ink and voice • Live documents & data • Multi-media & HD presentations. Enterprise Social • Enterprise social • Cloud sharing • Real-time collaboration • Video, voice and web conferencing. Personalised Insight • Small & Big Data access • Ad-hoc reporting and analysis • Natural language query • Visualisation & geo-mapping. Responsible Empowerment • Device & Data Protection • DLP & Rights Management • Policy & compliance standards • eDiscovery. MOBILE FIRST, CLOUD FIRST: OFFICE FOR IPAD. • Familiar Office experience designed for iPad with Word and PowerPoint • Fantastic touch experience built from the ground up for iPad • Edit, create, and collaborate to create beautifully designed documents • Anywhere access to your up-to-date documents in SharePoint and OneDrive for Business. OFFICE APPS ON ANY DEVICE. • Seamlessly switch devices and keep the rich experience using Office Mobile, Office Online, Office for iPad • Create professional output even without your own machine, using any browser • Get your personalised Office experience on all your devices with Office 365 ProPlus • Be instantly productive in a new location by streaming Office to any Internet-connected PC • Full, rich Office experience, even offline with Office 365 ProPlus. EXCEL 2013 FOR PC OFFICE ONLINE OFFICE FOR iPAD OFFICE MOBILE IMPACT OF OFFICE 365. 60% of the Fortune 500 have adopted in the last 12 months 1 IN 4 Enterprise customers run Office 365 IMPACT OF OFFICE 365. “We now have what we consider one of the most advanced communication and collaboration ecosystems in the public sector.” State of Minnesota SOLUTION IMPACT. • Enterprise grade email, conferencing and collaboration • Allow employees to use Office and access corporate information and email on personal tablets, smartphones and PCs at home • Increased communications with suppliers to improve collaboration in the supply chain • Implemented legal holds on mailboxes, eDiscovery and enforce retention to protect intellectual property • Prevent 1.5M spam messages/day from reaching their systems. SOLUTION IMPACT. • Enterprise grade email, conferencing and collaboration • Allow employees to use Office and access corporate information and email on personal tablets, smartphones and PCs at home • Increased communications with suppliers to improve collaboration in the supply chain • Implemented legal holds on mailboxes, eDiscovery and enforce retention to protect intellectual property • Prevent 1.5M spam messages/day from reaching their systems. THIS IS LUMIA. Aaron Major, Technical Manager for Nokia Devices and Services AGENDA. Device range • Nokia Lumia 930 • Nokia Lumia 630 & 635. Windows phone 8.1 • New device features • New security features • When is it available. WINDOWS PHONE – THE BUSINESS CHOICE. CHOICE, PRICE, CONSISTENCY - WHY COMPROMISE? Nokia Lumia 620 Nokia Lumia 820 Nokia Lumia 925 Nokia Lumia 1320 Nokia Lumia 1020 Nokia Lumia 1520 Nokia Lumia 920 Nokia Nokia Nokia Lumia 720 Lumia 625 Lumia 520 NOKIA LUMIA 930. • • • • Windows phone 8.1 Wireless charging 4G 5” full HD display with gorilla glass 3 • 20mp carl zeiss camera with dual led flash • Optical image stabliisation • NFC • Quad core 2.2ghz snapdragon processor • Here navigation. NOKIA LUMIA 630 & 635. • 630 (3g) 635 (4g) variants • Windows phone 8.1 • 4.5” clearblack display with gorrila glass 3 • Quad-core 1.2ghz snapdragon processor • 5mp camera • 8gb internal memory with support up to 128gb micro sd • Here navigation. MEET WINDOWS PHONE 8.1. NEW FEATURES. Improved VPN capability Supported by leading VPN vendors, it could not be simpler to integrate your Lumia devices with your network. Built-in MDM client Even more streamlined device management enables a wide range of configuration policies. This includes email and Office, certificates for user authentication and apps, as well as VPN and wi-fi profiles. Action centre See notifications from any app and quickly access the settings you care about most. Wordflow This new record-breaking keyboard learns your writing style, allowing you to type quicker than ever before. Enhanced app management Working with the MDM client, you can now register with Microsoft to privately and securely distribute apps to WP 8.1 handsets. Any app can be sent, updated or removed from phones. Data sense Calendar BENEFITS FOR BUSINESS. Increased productivity wherever, whenever Your team can share work, updates and host meetings, wherever, whenever. Never miss a notification Your team can always keep up to date with the new Action Centre. Easily share wi-fi on the go Users can hop between free hotspots without needing to re-enter login credentials. Never have data overrun again Remotely control employees data usage and prevent them from exceeding their data limit. Wordflow Action Centre ONE WINDOWS FOR DEVELOPERS. Shared Developer Platform • Windows API set • Shared App model • Shared Live Tiles • Shared App distribution format • Converged Controls. Shared App Services • Shared developer Store registration • Unified Push Services (WNS) • Unified App Data Roaming and Backup • Shared app identities and entitlement. UNCOMPROMISING SECURITY AND ENCRYPTION. • System integrity with secure hardware and trusted boot • Malware protection with application sandboxing and certification • Keep data safe with full device encryption • Secure access with wi-fi (EAP-TLS) and auto triggered app specific VPN. PUTTING I.T. IN CONTROL WITH MDM. • Easy enrolment to access corporate resources from anywhere • IT pushes configuration: accounts, VPN, Wi-Fi, certificates, apps, and restrictions with an extensive set of policies • IT monitors assets and assists user • Enterprise Wipe removes all company data but preserves consumer data • MDM support by Windows Intune and third party vendors. OFFICE HUB ON WINDOWS PHONE DELIVERS EASY ACCESS TO SHAREPOINT AND COMES WITH OFFICE MOBILE BUILT-IN FOR BOTH VIEWING AND EDITING OF OFFICE DOCUMENTS. Incremental software cost for 1,000 smartphones Blackberry BB10 requires a third-party SharePoint app $48,000 Apple iOS device require an Office app and SharePoint app $36,980 Google Android devices require a SharePoint app*. $19,990 No incremental cost BB10 iOS Android Windows Phone 8.1 *Limited number of Android devices include an Office editor. Source: Costs based on pricing as of October 22, 2013. BB10: harmon.ie Enterprise ($4/user/month x12 months); iOS: Documents To Go Premium ($16.99), SharePlus SharePoint Mobile Client ($19.99); Android: SharePlus ($19.99). THANK YOU! INNOVATING INTO THE MOBILITY MARKET. Hillary Sewell, Head of Enterprise Mobility, BTB Enterprise Mobility, BT Business BT IS NOW ON A MOBILITY JOURNEY. • January 2013, BT is the surprise bidder in the 4G spectrum auction • March 2014 BT announces new MNVO partnership with EE • May 8th 2014, BT CEO, Gavin Patterson, announces BT re-entry into the consumer mobile space and the re-launch of BT Business • May 19th 2014, BT Business launches their Corporate Mobile offering • And there is more to come… INNOVATION COMES WITH HOW WE USE BOTH OUR FIXED AND MOBILE ESTATES. Converged offering launching this summer Launch new BT Mobile network Inside-out network MVNO >5.4m BT Wi-fi hotspots 2 year journey to full inside-out network Urban small cell development 4G spectrum combined 4G/wi-fi router • Leverages our fibre and wi-fi networks • High capacity, lower cost network for heavy data usage • Development starting now for converged network core to use own spectrum. AND WE ARE INNOVATING TO MEET THE CHANGING NEEDS OF OUR CUSTOMERS. 4G data, shared 4G data bundles, faster 4G data and the way you use data in the future as a business will change on the move, when you pause or in the office Businesses now have the opportunity to manage their mobility estate differently and opportunities like CYOD and Mobility Management are changing business needs 4G MOBILE DATA BRING YOUR OWN DEVICE SMARTPHONES IT SERVICES Entry level smartphones are now available at less than £100 and by end of 2014, we will see entry level 4G handsets around £100 IT Services when combined with Mobility represents huge opportunity to drive operational efficiency into UK businesses today AND BT IS WORKING WITH MICROSOFT AND NOKIA ON THIS JOURNEY. BT’S 4G MOBILITY HISTORY NOKIA LUMIA WINDOWS RANGE YOU, OUR CUSTOMER MICROSOFT BUSINESS OFFERING BT IS THE UK’S COMPLETE COMMUNICATIONS PROVIDER, AND INNOVATING INTO THE MOBILITY SPACE POSITIONS BT WITH AN EXCITING FUTURE. Growing mobile ambitions No1. Exchange provider in Europe The UK’s most comprehensive IT services portfolio No1. UK wi-fi provider No1. UK Broadband provider No1. UK leased line provider No1. UK data network provider No1. UK switch provider No1. Cisco partner in Europe ACCESS AND NETWORK No1. UK calls provider QUESTION TIME. IN SUMMARY.. THANK YOU! ENJOY YOUR LUNCH.