iDCS 500 Release 2 - Standard Telephone User Guide

TABLE OF CONTENTS
ABOUT THIS BOOK
STANDARD TELEPHONE
USER GUIDE
iDCS 500 Release 2/OfficeServ™ System
................................................................................1
THINGS YOU SHOULD KNOW
..........................................2–3
OUTSIDE CALLS
Making an Outside Call......................................................................................4
Answering an Outside Call ..............................................................................4
Universal Answer ................................................................................................4
Flash/Recall........................................................................................................4–5
Busy Line Queuing with Callback ................................................................5
INTERCOM CALLS
Calling Other Stations ........................................................................................6
Answering Intercom Calls ................................................................................6
Busy Station Callback ........................................................................................6
Busy Station Camp-on........................................................................................6
Calling Your System Operator..........................................................................7
March 2004
Samsung Telecommunications America reserves the right without prior notice to revise information in
this guide for any reason. Samsung Telecommunications America also reserves the right without prior
notice to make changes in design or components of equipment as engineering and manufacturing
may warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from
the erroneous interpretation or use of information presented in this guide.
CALL PROCESSING
Holding Calls..........................................................................................................8
Transferring Calls..................................................................................................9
Transfer with Camp-On......................................................................................9
Transfer Cancel......................................................................................................9
Transfer Recall........................................................................................................9
Call Waiting ..........................................................................................................10
Setting Up a Conference ................................................................................10
Forwarding Your Calls ..............................................................................10–12
Call Pickup ............................................................................................................12
DIALING FEATURES
Speed Dialing......................................................................................................13
Programming Personal Speed Dial Numbers ........................................13
Last Number Redial ..........................................................................................13
Save Number with Redial ..............................................................................13
Pulse to Tone Changeover..............................................................................14
PAGING AND MESSAGING
Making an Internal Page ................................................................................15
Making an External Page ................................................................................15
All Page..................................................................................................................15
Meet Me Page/Answer ....................................................................................15
Call Park and Page ............................................................................................15
Retrieving a Parked Call ..................................................................................16
Setting a Message Indication........................................................................16
Returning Messages ........................................................................................16
Canceling a Message........................................................................................17
Programmed Messages ..................................................................................17
CONVENIENCE FEATURES
Do Not Disturb....................................................................................................18
Door Phone Calls ..............................................................................................18
Account Codes ............................................................................................18–19
In/Out of Group..................................................................................................19
Locking your Station ........................................................................................19
Changing your Station Passcode ................................................................20
PERSONAL SPEED DIAL LIST
ABOUT THIS BOOK
This booklet provides instructions for using an industry standard single line telephone set with the iDCS 500 Release 2 systems. A variety of single line sets from
many different manufacturers are available. Check with your service and installation company to ensure proper operation with the iDCS 500 Release 2 system.
Please take the time to study this guide and to become familiar with the operation
of your standard telephone. Keep it handy. You may need to look up instructions
for infrequently used features.
Learning to use your telephone correctly will make everyday telephone communications a breeze.
This book is written based on the factory default settings for the feature access
codes. Sometimes, due to programming requirements, these codes may be
changed. If you find that a feature code does not work as described in this book,
please contact your installation and service company to determine the correct
code.
....................................21–22
1
THINGS YOU SHOULD KNOW
USER ORIENTATION
Lifting the handset on your telephone will provide the iDCS system with dial tone.
This is also referred to as internal or intercom dial tone. To get an outside line from
the telephone company, dial an access code, usually the digit “9.” To call another
station in your system, simply dial its extension number. See your system directory list for other access codes and extension numbers.
HOOKFLASH
Throughout this guide, you will see references to “hookflash.” A hookflash is a
momentary operation of the hookswitch required for a feature operation. Some
telephones have a FLASH key. This key may be pressed instead of the hookswitch.
C.O. LINES
Lines from the telephone company are “C.O. lines.” Calls on these lines are referred
to as “outside calls.” These C.O. lines are accessed by dialing an access code. For
example, dial 9 to get a local outside line or dial 800–8XX for other line groups.
Each line in the system is numbered beginning with 701, and then 702, 703, etc. To
get a specific line, dial its three digit line number. If Least Cost Routing (LCR) is programmed into the system, you will only be required to dial 9.
DISTINCTIVE RINGING
The iDCS system provides distinctive ring patterns to your phone:
•
•
•
Outside calls have a single ring tone repeated.
Intercom calls have a double ring tone repeated.
Door phone calls and alarm/appointment reminders have a triple ring tone
repeated.
SYSTEM TONES
The system provides several tones to assist you. Some of these tones are already
familiar to you.
Intercom Dial Tone—A steady tone that indicates you can begin dialing.
DIAL TONE
CONTINUOUS
Ringback Tone—Indicates the station you dialed is ringing.
RINGBACK TONE—1000 ms ON/3000 ms OFF
CONTINUOUS
Busy Tone—Indicates the station you dialed is busy.
BUSY TONE—500 ms ON/500 ms OFF
CONTINUOUS
DND/No More Calls Tone—Fast busy tone indicates the station you dialed
is in the Do Not Disturb mode or cannot receive any more calls.
DND/NO MORE CALLS TONE—250 ms ON/250 ms OFF
FOR TEN SECONDS
Transfer/Conference Tone—Indicates your call is being held and you
can dial another party.
TRANSFER/CONF TONE—100 ms ON/100 ms OFF
CONTINUOUS
Confirmation Tone—Very short beeps followed by dial tone indicate you
have correctly set or canceled a system feature.
CONFIRMATION TONE—50 ms ON/50 ms OFF
FOR ONE SECOND
(programmable)
Error Tone—A distinctive two level beeping tone indicates you have done
something incorrectly.Try again.
ERROR TONE—50 ms of tone 1/50 ms of tone 2
FOR THREE SECONDS
2
3
OUTSIDE CALLS
MAKING AN OUTSIDE CALL
•
•
•
•
Lift the handset and receive internal dial tone.
Dial a C.O. line or line group access code.
Receive outside dial tone and then dial the telephone number.
Finish the call by replacing the handset.
If your system is programmed to require an authorization code before making a
call:
•
•
Dial 4 and a valid code. You will hear confirmation tone, followed by dial
tone.
Select a C.O. line.
RECALL DIAL TONE
Hookflash and then dial 18 to disconnect your outside call and receive telephone
company dial tone for a new call.
BUSY LINE QUEUING WITH
CALLBACK
If you receive a busy signal when you select an outside line:
•
•
•
While on that call, hookflash, receive transfer tone and dial 44.
When the line becomes free, the system will call you back.
Lift the handset, receive dial tone and dial the telephone number or the
speed dial number again.
NOTE: A callback will be canceled if it is not answered within 30 seconds.
If your system is programmed to require an account code before making a call:
•
•
Dial 47 and a valid code.
Hookflash and receive transfer tone. Select a C.O. line.
For more information see your system administrator.
ANSWERING AN OUTSIDE CALL
•
•
Lift the handset. You are automatically connected to the ringing call.
Finish the call by replacing the handset.
UNIVERSAL ANSWER
Outside lines may be programmed to ring a general alerting device. To answer
calls ringing this device, dial 67. This device can operate in any system ring mode.
SENDING A FLASH
While you are on an outside call, hookflash, receive transfer tone and dial 49 to
send a flash to the telephone company. This may be required for some custom calling features or CENTREX lines.
Note: Flash is not available on an ISDN circuit.
4
5
INTERCOM CALLS
CALLING OTHER STATIONS
•
•
•
•
•
•
CALLING YOUR SYSTEM OPERATOR
•
•
Lift the handset and dial 0 to call your system operator or group of operators.
If you want to call a specific operator, dial that person’s extension number.
Lift the handset.
Dial the extension number or group number.
Wait for the party to answer.
If you hear several brief tone bursts instead of ringback tone, the
station you called is set for Voice Announce or Auto Answer.
Begin speaking immediately after the tone.
Finish the call by replacing the handset.
ANSWERING INTERCOM CALLS
•
•
Lift the handset and you are automatically connected to the ringing call.
Finish the call by replacing the handset.
BUSY STATION CALLBACK
When you call another station and you receive a busy signal:
•
•
•
Hookflash, receive transfer tone, dial 44, receive transfer tone and hang up.
When the busy station becomes free, your telephone will ring.
Lift the handset to automatically call the now idle station.
NOTE: You have 30 seconds to answer or the callback will be canceled.
BUSY STATION CAMP-ON
When you call another station and receive a busy signal but you do not want to
wait for a callback:
•
•
•
•
Hookflash, receive transfer tone and dial 45.
The called station will receive off-hook ring or camp-on tone.
You will hear ringback tone.
Wait for the called party to answer.
The called station must release its first call or put it on hold before answering your
camp-on.
6
7
CALL PROCESSING
HOLDING CALLS
•
•
When you are connected to any call, hookflash, receive transfer tone and
dial 11. The call will now be on hold. You may now make or receive a second
call.
To take the caller off hold, lift the handset and dial 11. You are now connected to the call. You may resume your conversation.
NOTE: A standard telephone can put only one call on hold at a time.
TRANSFERRING CALLS
Transfer is used to send any call to another extension in one of two ways. You can
perform a screened transfer by informing the other extension who is calling or you
can perform a blind transfer without notification.
•
•
While you are speaking on a call, hookflash to receive transfer dial tone and
then dial an extension number. Your call is automatically put on transfer
hold.
Hang up when you hear ringing—OR—wait for the party to answer and
advise the party of the call and then hang up. If the transfer is refused, you
will be reconnected to the outside line when the station hangs up or you
can hookflash to return to the outside party.
HOLD RECALL
NOTE: After the inside party answers, you may alternate back and forth between
the parties by hookflashing.
If you leave a call on hold longer than the hold timer, the call will recall your station.
TRANSFER WITH CAMP-ON
•
•
When your phone rings, lift the handset to answer the recall.
If you do not answer this recall within a pre-programmed period of time, it
will go to the operator group.
RETRIEVING CALLS ON HOLD AT
ANOTHER STATION
When a line is on hold at any other station:
•
Lift the handset and dial 12 plus the extension number of the station that
placed the call on hold—OR—dial 12 plus the line number if you know
what it is.
CONSULTATION HOLD
When you are speaking on an outside line and it is necessary to consult with another extension:
•
•
•
•
Hookflash and receive transfer tone. Your call is placed on transfer hold.
Dial an extension number.
Consult with the internal party.
Hookflash to return to the outside party or hang up to transfer the call.
When you are transferring a call to another station and it is busy, you may camp
the call on to this station:
• While you are speaking on a call, hookflash to receive transfer dial tone and
then dial an extension number. Your call is automatically put on transfer
hold.
• Hang up when you hear a busy signal. The called party will be alerted that
a call is waiting.
TRANSFER CANCEL
If this feature has been activated on your system the Consultation Hold feature will
not work. Instead, when you hookflash to return to the outside party after initiating a transfer, the internal party will be dropped allowing you to transfer the call
to another destination. This is especially useful if the party you originally tried to
transfer to was busy or did not answer.
TRANSFER RECALL
All calls that you have transferred (screened, unscreened and camped-on) will
automatically recall to your station if they are not answered in a pre-programmed
period of time.
NOTE: Repeatedly pressing the hookflash will flip-flop between the outside and
inside parties (except if the destination station is set for Auto Answer or Voice
Announce, or the system has Transfer Cancel activated).
8
9
CALL WAITING
FORWARD ALL CALLS
If an outside call has been camped-on to your phone or another station is
camped-on to you:
To forward all of your calls to another station:
•
•
•
•
•
•
You will receive camp-on tone indicating another call is waiting.
Hookflash and then dial 11 to put the first call on hold.
Hang up and the waiting call will ring.
Lift the handset to answer.
Complete this call by transferring it or hanging up.
Lift the handset and then dial 11 to return to your first call.
•
•
Lift the handset and dial 601 followed by the destination you want your
calls to forward to. This can be an internal (within your system) or external
(outside your system such as a cell phone) number.
Receive confirmation tone and hang up.
To cancel Forward All Calls, lift the handset and dial 600—OR—dial another forward code, e.g., 604.
SETTING UP A CONFERENCE
FORWARD BUSY
You may conference five parties (you and four other parties) in any combination of
outside lines and internal stations in any order.
To forward calls to another station when you are on the phone:
•
•
•
•
•
While you are engaged in a conversation, hookflash, receive transfer tone
and dial 46. You will receive conference tone.
Make another call, either intercom or outside.
After the called party answers, hookflash and receive conference tone.
Make another call—OR—hookflash to join all parties.
Repeat as necessary.
To drop a party from your conference call:
•
•
Hookflash, receive confirmation tone and dial the extension or line number
that is to be dropped.
Receive conference tone and dial 46 to rejoin the other parties.
NOTES: To leave the conference, hang up. Control will be passed to the first internal station that was added. If there are no internal stations and you wish to leave
outside lines connected together in a trunk to trunk conference, follow the instructions to drop a party and use your extension number. When the parties on the outside lines hang up, the lines will release automatically, proceeding disconnect
supervision is supplied by the telephone company.
FORWARDING YOUR CALLS
You may forward your calls to other stations or groups of stations. When they are
programmed, Forward All Calls will have priority over Forward Busy and Forward
No Answer conditions.
To clear all call forward conditions set at your station, lift the handset and dial 600.
NOTE: It is not necessary to clear call forwarding to change your selection; simply
enter a new forward command.
10
•
•
Lift the handset and dial 602 followed by the destination you want your
calls to forward to. This can be an internal (within your system) or external
(outside your system such as a cell phone) number.
Receive confirmation tone and hang up.
To cancel Forward Busy, lift the handset and dial 600—OR—dial another forward
code, e.g., 604.
FORWARD NO ANSWER
To forward calls to another station when you do not answer:
•
•
Lift the handset and dial 603 followed by the destination you want your call
to forward to. This can be an internal (within your system) or external (outside your system such as a cell phone) number.
Receive confirmation tone and hang up.
To cancel Forward No Answer, lift the handset and dial 600—OR—dial another
forward code, e.g., 604.
FORWARD NO ANSWER/BUSY
To forward calls to another station when you do not answer or when you are on
the phone:
•
•
Lift the handset and dial 604.
Receive confirmation tone and hang up.
NOTE: This option will only work if Forward No Answer and Forward Busy destinations are already programmed.
To cancel Forward No Answer/Busy, lift the handset and dial 600—OR—dial
another forward code, e.g., 601.
11
FORWARD FOLLOW ME
When you want all calls to your extension forwarded to the extension where you
are now:
•
•
Dial 606 plus your extension number.
Receive confirmation tone and hang up.
If you want a specific extension’s calls forwarded to your phone (Remote Call
Forward):
•
•
Dial 606 plus the desired extension number.
Receive confirmation tone and hang up.
To cancel Forward Follow Me, lift the handset and dial 600—OR—dial another forward code, e.g., 601.
FORWARD DND
To forward your phone when you activate DND.
•
•
Dial 605 followed by the destination you want your calls to forward to. This
can be an internal (within your system) or external (outside your system
such as a cell phone) number.
Receive confirmation tone and hang up.
DIALING FEATURES
SPEED DIALING
You can dial a preprogrammed telephone number stored in the system-wide
speed dial list of numbers 500–999 or from your personal list of numbers 00–49.
•
•
•
Lift the handset and dial 16.
Dial the desired speed dial number.
The telephone number is automatically dialed for you.
NOTE: You system may be set for 950 system wide numbers. If so the system speed
dial access codes are 050~999 and the station speed dial codes are 000~049.
PROGRAMMING PERSONAL
SPEED DIAL NUMBERS
To program personal speed dial numbers:
•
•
•
Lift handset to go offhook.
Dial 15105 the next available speed dial bin number (e.g. 01), a trunk or
trunk group number and your speed dial digits.
Listen for system dial tone and replace handset.
STATION CALL PICKUP
NOTE: It is much easier to have your System Administrator program these for you.
To pick up (answer) a call ringing at another station:
LAST NUMBER REDIAL
•
Lift the handset and dial 65 plus the extension number of the ringing
phone.
GROUP CALL PICKUP
To pick up (answer) a call ringing in any pickup group:
•
Lift the handset and dial 66 plus the desired group number 01–20.
NOTE: Station and group pickup features cannot be used to answer recalls to a station, only new ringing calls and operator recalls.
To redial the last telephone number you have dialed:
•
Lift the handset and dial 19.
NOTE: Redial does not apply to intercom calls.
SAVE NUMBER WITH REDIAL
To save the number you have just dialed for later use:
•
Before hanging up, hookflash, receive confirmation tone and dial 17.
To redial this saved number at any time:
•
Lift the handset and dial 17. This step will select the same line and dial the
number for you.
This telephone number is stored in memory until you save another. When you do,
the new number will be saved and the old number will be erased.
NOTE: Save Number does not apply to intercom calls.
12
13
PULSE TO TONE CHANGEOVER
When making an outside call on a dial pulse line, press #. All digits dialed after the
# will be sent as tones.
PAGING AND MESSAGING
MAKING AN INTERNAL PAGE
To make an announcement through the keyset speakers:
•
•
•
Lift the handset.
Dial 55 plus zone number 1, 2, 3 or 4—OR—dial 55 plus 0 to page all internal zones.
After the brief attention tone, make the announcement.
MAKING AN EXTERNAL PAGE
To make an announcement through the external paging speakers:
•
•
•
Lift the handset.
Dial 55 plus zone number 5, 6, 7 or 8—OR—dial 55 plus 9 to page all external zones.
After the brief attention tone, make the announcement.
ALL PAGE
To page all keysets and the external speakers at the same time:
•
•
Lift the handset and dial 55 plus 4.
After the brief attention tone, make the announcement.
MEET ME PAGE/ANSWER
•
•
Make a page by dialing 54 plus any zone and instruct the paged person to
dial 56.
After completing the page, hookflash and remain off-hook until the paged
person dials 56 from any phone. The paged person will be automatically
connected with you.
CALL PARK AND PAGE
When you have an outside call for someone who is not at his/her desk, you can
park the call and page the requested party:
•
•
14
While in conversation, hookflash and dial 55. The call is automatically
parked at your station.
Dial the desired page zone and make the announcement. Be sure to
include your station number, for example, “Mr. Smith, park 201.”
15
RETRIEVING A PARKED CALL
CANCELING A MESSAGE
To retrieve a call that has been parked for you:
You can cancel a message indication that you have left at another station.
•
•
Lift the handset.
Dial 10 plus the station number that was announced. You will be connected to the parked call.
SETTING A MESSAGE INDICATION
When you are calling another station and no one answers or you receive a busy
signal, you can set a message indication at that station. The MESSAGE key on keysets will flash and standard telephones will receive special dial tone and light their
message lamp if their phone is equipped with one and they are on a 16DSL card.
•
•
Hookflash and dial 43.
Receive confirmation tone and hang up.
If the keyset you are calling is in the Auto Answer mode, you must use the following procedure:
•
•
•
•
Hang up for at least two seconds.
Lift the handset.
Dial 41 plus the extension number.
Receive confirmation tone and then hang up.
•
•
Lift the handset.
Dial 42 plus the extension number of that station.
To cancel all message indications left at your phone:
•
•
Lift the handset and dial 42 plus your extension number.
Replace the handset.
PROGRAMMED MESSAGES
When you will be away from your phone for any length of time, you may leave a
programmed station message. Display stations calling you will see this message
and be informed of your status or follow your instructions.
•
•
•
Lift the handset and dial 48 plus any message code, 01–20 listed on the
back of this user guide.
Listen for confirmation tone and hang up.
To cancel this message, lift the handset and dial 48 plus 00.
NOTE: A station can have up to and including five message indications. If you
receive dial tone instead of confirmation tone, there are already five messages at
this station. Try again later.
RETURNING MESSAGES
When you see your message indicating lamp flashing if your phone is equipped
with one and your phone is connected to an 8MWSLI or a
16 MWSLI card or you lift the handset and receive special dial tone, another station has left a message for you. To return messages:
•
•
•
•
16
Lift the handset.
Dial 43. The first station that left you a message will be called automatically. If it is not answered, your message indication will remain.
Repeat the prior step until all messages have been returned in the order
received.
Dial tone will return to normal when all messages have been returned.
17
CONVENIENCE FEATURES
DO NOT DISTURB
Use Do Not Disturb (DND) when you want to block calls to your keyset.
•
•
Lift the handset and then dial 401.
To cancel DND, lift the handset and then dial 400.
You are able to make calls while in the DND mode.
ANSWERING THE DOOR PHONE
When your station is programmed to receive calls from the door phone:
•
•
•
You will receive three short rings repeatedly.
Lift the handset and you will be connected to the door phone.
If an electric door lock release is installed, hookflash, receive confirmation
tone and dial 13 to release the lock.
To enter an account code after the outside party hangs up.
•
•
After the outside party hangs up, hookflash, receive confirmation tone and
then dial 47.
Dial the account code (it may be a maximum of 12 characters including Q
and #).
NOTE: If you wait for the outside party to hang up, you must complete this procedure within ten seconds. You cannot repeat if you make a mistake.
IN/OUT OF GROUP
If your station is assigned to a hunt group, this feature will allow you to dial an
access code plus the group number, e.g., 501, plus 0 to temporarily prevent your
station from receiving any group calls. You will still be able to receive calls that are
dialed directly to your station. To reenter the group, dial an access code plus the
group number, e.g., 501, plus 1.
LOCKING YOUR STATION
0
UNLOCKED
1
LOCKED
OUTGOING
2
LOCKED
ALL CALLS
Make outside calls
YES
NO
NO
Receive outside calls
YES
YES
NO
Make intercom calls
YES
YES
NO
Receive intercom calls
YES
YES
NO
CALLING THE DOOR PHONE
(ROOM MONITORING)
You can call the door phone and listen to what is happening outside or in another room.
•
•
•
Lift the handset and then dial the extension number of the door box.
You will be connected to the door phone. You can listen or have a conversation.
If an electric door lock release is installed, hookflash, receive confirmation
tone and dial 13 to release the lock.
ACCOUNT CODES
When it is equipped with optional equipment, your iDCS system allows calls to be
charged to different accounts. You can enter an account code in two ways. To
enter an account code by interrupting the conversation:
•
•
•
•
18
To lock your phone from making outgoing calls:
•
•
Lift handset to go offhook and dial 15100 plus your station passcode
(default 1234) then dial 1.
Listen for system dial tone and replace handset. Your station is now locked
from making outgoing calls.
While on an outside call, hookflash, receive confirmation tone and dial 47.
Dial the account code (it may be a maximum of 12 characters including Q
and #).
Hookflash to return to the conversation.
If you make an error, repeat the procedure with the correct code. Only the
last account code dialed will be recorded.
19
PERSONAL SPEED DIAL NUMBERS
To lock your station from making both internal and outgoing calls:
•
•
Lift handset to go offhook and dial 15100 plus your station passcode
(default 1234) then dial 2.
Listen for system dial tone and replace handset. Your station is now locked
from making both internal and outgoing calls.
To unlock your phone:
•
•
Lift handset to go offhook and dial 15100 plus your station passcode
(default 1234) then dial 0.
Listen for system dial tone and replace handset. Your station is now
unlocked.
CHANGING YOUR STATION
PASSCODE
To change your station user passcode:
•
•
•
•
20
Lift handset to go offhook then dial 15101
Then dial your existing station passcode
Then dial a new passcode (must be four digits)
Listen for confirmation tone then replace the handset
CODE
NAME
TELEPHONE NUMBER
00
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PERSONAL SPEED DIAL NUMBERS
CODE
NAME
TELEPHONE NUMBER
25
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22
NOTES