Rinnai Neo RIB2310L Operating instructions

NEO
RIB2310N
RIB2310L
Operation Manual
• For flued applications, this appliance must be installed with a Rinnai supplied flue system.
• Appliance must be installed, commissioned and serviced by a licensed tradesperson in
accordance with these instructions and all applicable local rules and regulations.
• Please retain this manual for future reference.
Limited Warranty
Rinnai brings you peace of mind
with a 2 year minimum warranty.
TERMS AND CONDITIONS
1. During the 24 month period from date of
purchase and subject to clauses 2 and
3 below, Rinnai New Zealand Limited
(“Rinnai”) will, at its own discretion, either
replace or repair any defective product at
no charge to the customer.
2. This warranty covers manufacturing defects
only. This warranty will not apply if (for
example) the product has been improperly
installed or is otherwise installed contrary
to manufacturer’s recommendations, has
been damaged during or after installation,
has not been operated in accordance
with operating instructions, or has been
subjected to damage or abuse beyond that
expected from conditions of normal use.
3. Warranty claims may be invalid if not
accompanied by details of the installing or
supervising gas fitter’s registration number
and the gas fitting certification number.
4. This warranty commences from the date of
purchase. Proof of purchase is required at
the time of any warranty claim.
5. Servicing of the product is to be carried out
by a Rinnai authorised service centre.
All Rinnai appliances meet or exceed the
safety standards required by New Zealand
gas and electrical regulations. The company
is constantly improving its products and as
such specifications are subject to change or
variation without notice.
Please keep these instructions in a safe place for future reference.
RECORD AND ATTACH YOUR PROOF OF PURCHASE BELOW:
Your Retailer:
Name:
Address:
Telephone:
( _______ ) __________________________________________
Date of Purchase: ______ / ______ / _________
Contents
About your Rinnai Neo gas fireplace
4
Safety
6
Location and clearances
8
General information
9
Manual models: Control panel operation
11
ETR models: About your wireless controller
12
ETR models: Wireless controller programming
14
ETR models: Wireless controller operation
17
Gas and or electricity failure during operation
18
Troubleshooting
19
Abnormal flame pattern
20
Commissioning
21
Installer details
22
This manual has been written to:
• Highlight the safe operation and positioning of this appliance
• Provide advice on maintenance, servicing and troubleshooting to ensure optimum
performance
WARNING
Improper installation, adjustment, alteration, service or maintenance can cause
property damage, personal injury or loss of life.
For assistance or additional information contact Rinnai on 0800 RINNAI
(0800 746 624).
About your Rinnai Neo gas fireplace
Congratulations on the purchase of your Rinnai Neo gas fireplace. The Neo range combines
modern good looks with the latest advances in technology. Impressively it’s the first natural
draft fireplace available in New Zealand with a greater than 4-star energy rating across all
installations.
The intelligent Electronic Timer Remote (ETR models only)
provides unmatched control of your appliance.
Convection fan helps to
circulate heat more efficiently.
Electronic control panel
standard on all products.
A glass dress guard creates
protection without obscuring
the view.
Flush installation (inbuilt
models) create less obtrusion
into the room.
Mix and match from a range
of frame options.
Inner frame
Up to 6.94 kW heat output will
warm up large areas.
Outer frame
Low standby power, <3 W.
Mix and match from a range of frame options
A choice of contemporary framing options is available which has the added benefit of being
able to interchange your frames at a later stage.
Please note: Child lock function on Electronic Timer Remote Models (ETR)
Neo ETR models have a built-in child lock function that requires pressing two buttons at the
same time to operate the appliance. This function cannot be overridden. To turn the controller
on, press PWR and OK at the same time. To turn the controller off, press PWR.
Specification summary
Gas type
NG
ULPG
Rinnai New Zealand Limited
Gas Consumption
14-30 MJ/h
14-27 MJ/h
Output
3.24-6.94 kW
2.98-6.04 kW
4
Efficiency
80.5%
80%
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About your Rinnai Neo gas fireplace
General description
Your Neo is a burning log effect, gas fire with a natural draft combustion system, intended for
use with NG and ULPG. The burning log effect is achieved using one single main burner with
strategically placed imitation logs and granules. The burner, logs, and granules are contained in
a glass fronted, sealed burner box.
Temperature control is achieved by pressing the up or down marked arrows on the manual
control switch or via the wireless controller/thermostat and timer.
This heater has an electronic ignition with intermittent pilot. The pilot is only on when the
heater is in operation.
Air for combustion is drawn from the room. By-products of combustion are exhausted via the
flue discharge vent when installed in a masonry chimney, or when installed in a zero clearance
box or as a freestanding unit, through a 100 mm x 150 mm twin skinned flue to the outside of
the house.
This appliance is modular and consists of an ‘engine’ that is utilised in any of the three
configuration types as listed below.
Fireplace: Masonry installation
The appliance is directly mounted into an existing masonry fire place or a non-combustible
masonry enclosure that has a chimney.
Zero clearance (mock chimney) installation
The appliance is fitted within a zero clearance box then inserted into a wall or other suitable
structure. Materials need not be non-combustible.
Freestanding installation: Plinth or console
The appliance is housed in a decorative fabricated sheet metal box that is intended to be
freestanding and not inbuilt.
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Safety
WARNING
•
•
•
•
This appliance is not intended for use by persons (including children) with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge, unless
they have been given supervision or instruction concerning use of the appliance by a
person responsible for their safety.
The heater must not be used if the glass panels are damaged
Do not modify this appliance
DO NOT CONNECT TO AN LPG GAS CYLINDER INDOORS
do not spray aerosols in the vicinity of this appliance while it is in operation
Children should be supervised at
all times to ensure they do not
play with the appliance. Hand or
body contact with the appliance
must be avoided.
Do not allow anyone to post
articles through into the heater.
Rinnai New Zealand Limited
Do not allow anyone to sit, lean or sleep directly in
front of the appliance.
The glass dress guard must be fitted to this appliance
to reduce the risk from serious burns and no part of it
should be permanently removed.
This appliance must not be
used for any other purpose
other than heating.
6
Do not restrict warm air
discharge by placing articles
in front of the appliance.
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Safety
Do not use or store flammable
materials near this appliance.
A dedicated 240 V earthed 10 A
power point must be used with
this appliance. Do not use power
boards or double adaptors to
operate this appliance.
Combustible materials must
not be placed where the
heater could ignite them,
Do not place containers of
liquid on top of the appliance.
Water can cause extensive
damage to the appliance and
create an electrocution hazard.
Do not spray aerosols while
the appliance is operating.
Most contain butane gas
which can be a fire hazard if
used near the appliance.
Do not place articles on or
against this appliance.
Safety devices
• Over heat switches: When the heater gets too hot during operation (for example; when the
air outlet louvres are blocked), the over heat safety switches will turn off the gas and will
only allow the heater to restart when it has cooled down.
• Electrical fuse: The electrical circuits are protected by a fuse.
• Flame failure sensing system: This device automatically cuts off the gas supply to the
heater in the event the heater does not ignite after several attempts—this is to prevent gas
building up inside the unit.
• Power failure: In the event of a power failure or power cut, the gas valves will automatically
close and shut down the unit.
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Location and clearances
The appliance is not suitable for areas where painting is taking place, or in places such as
hairdressing salons, where there may be fluff and dust, and where aerosols are used.
The appliance must not be installed where curtains or other combustible materials could come
into contact with the heater. In some cases curtains may need restraining.
The clearances listed below are minimum clearances unless otherwise stated.
0m
400mm
mm
400mm
40
Freestanding models
10
Inbuilt models
40
0m
10
75mm
mm
m
5m
m
7
m
m
m
m
m
00
40
40
0m
m
0m
m
0
7
5
7
0
5
m
m
m
10
m
00
10
Freestanding models can be positioned directly on the floor
Mantels, surrounds, and hearths for inbuilt installations
A mantel and surround are allowed providing they are outside the minimum clearances shown
above.
Minimum clearance and additional mantel/surround depth
The minimum clearance from the top of the appliance is 400 mm. The depth of the mantel/
surround at this minimum clearance must not exceed 150 mm. For every 50 mm of added
mantel depth/surround, there must be an additional 100 mm of clearance. For example; a 200
mm mantel depth will require a 500 mm clearance from the top of the appliance.
Hearths
A hearth is not necessary but can be used for decorative purposes or protection of sensitive
flooring if required. It must not obscure the front of the fire.
Floor protection
Heat emanating from this heater may over time affect the appearance of some
materials used for flooring, such as, carpet, vinyl, cork or timber. This may be
amplified if the air contains cooking vapours or cigarette smoke. To avoid this
occurring, it is recommended that a mat be placed in front of this appliance.
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General information
Before operation
Read these instructions to get an overview of how to operate, maintain and service
your Rinnai appliance.
Electrical connection
The Neo is supplied with a power cord (length 1500 mm) and a 3-pin plug.
The standard electrical connection passes through the rear panel, but can
also pass through the left and right hand side of the unit by removing the
knockout tab from the bottom edge of the front panel. If changing the
electrical position, use the rubber grommet from the rear of the appliance
for cable protection.
Rinnai recommend the heater is plugged into a dedicated 240 V, 10 A earthed power point. The
power point must not be located above the heater (potential fire hazard). If the supplied plug
and power cord is to be used with an external power point then the power cord will need to be
fitted with the supplied grommet.
A suitable means of electric isolation must be provided which is adjacent to the appliance and
accessible with the appliance installed.
The electrical cord is not fire rated and should not come into contact with the unit. If the
supply cord is damaged, it must be replaced by a licensed tradesperson. This must be a genuine
replacement part available from Rinnai—part number 6765B.
Fan
On start-up of the appliance the fan will start approximately four minutes after the heater is
switched on. This delay is to reduce the amount of cold air being pushed out into the room. On
shut-down the fan will stop approximately eight minutes after the heater is switched off. This is
to cool the appliance down.
Installation by a licensed tradesperson
Ensure your installer talks to you about the use and care of this appliance and that you
understand these instructions.
The installer also needs to complete the appliance commissioning sheet (ensures the appliance
has been installed in accordance with the installation instructions) and installer details
contained within this manual and leave the manual with you.
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General information
Maintenance and servicing
All external surfaces of the heater can be cleaned using a soft damp cloth and mild detergent.
Do not use solvents and do not attempt to clean the heater while it is hot or operating.
Rinnai has a maintenance/service and spare parts network with personnel who are
fully trained and equipped to give the best advice on your Rinnai appliance. If your
appliance needs maintenance and or servicing, please call Rinnai (0800 746 624)
from a land line and select option one for a service centre in your area.
For reliable operation Rinnai gas fireplaces, including inspection of the flue system, should be
serviced every two years. If they are in a particularly dusty environment or subject to excess
lint, for example dog hair or where there are newly laid carpets, then annual servicing would be
beneficial.
Regular maintenance and servicing is not covered by the Rinnai warranty.
Do not attempt to carry out any work on your appliance other than that mentioned in the
troubleshooting section. If you have any faults or problems, contact your installer or call Rinnai.
Soot deposits
Small soot deposits (carbon deposition) on the log set or glass is normal. Significant build up
however is not normal and will require a service call. Refer to the Troubleshooting section for
further information.
TV installation above a fireplace
If installing a flat screen TV above the fire the main issue is heat. Heat from the fire and heat
from the flueing components that sit behind the TV, especially if recessed.
The Neo gas fires have a fan that distributes warm air from the top of the appliance out into
the room. As warm air is dispersed outwards as opposed to directly upwards, installation
of a TV may be an option. For further information please contact Rinnai or refer to the Neo
Installation manual available online at www.rinnai.co.nz.
It is up to the home owner to check the TV installation instructions with the TV supplier to
verify clearances. Some TV manufacturers have warranty conditions that state a TV is not to be
installed above a fireplace.
Rinnai does not accept any responsibility for damage to a TV resulting from the use of this
information.
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Manual models: Control panel operation
ON/OFF
Flame
Height
Fan
Speed
1
high
LED power
indicator
2
low
3
low
Increase
4
low
Decrease
5
high
6
high
7
high
The relationship between
the flame height and fan
speed is preset and cannot be
independently adjusted.
Turning the heater on
Press the ON/OFF button once, you will hear the electronic ignition sparker. The electronic
ignition stops when the pilot flame is established, the main burner then ignites off the pilot and
will go to the highest setting (refer table above). The blue LED power indicator will stay on,
indicating the heater is in operation.
Flame height may be adjusted after one minute of operation. To change the burner and fan
settings press the UP and DOWN arrows to increase or decrease the flame height.
Turning the heater off
Press the ON/OFF button once. The blue LED power indicator will flash indicating that the
appliance is in the OFF/STANDBY position. When in OFF/STANDBY (power supply connected
and switched on), the blue LED power indicator will flash at regular intervals. This is normal
operation.
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ETR models: About your wireless controller
The wireless controller/thermostat comes standard with the Neo ETR models, and
can be purchased as an accessory with the Neo manual models. It is designed to be
wall mounted on a bracket, supplied with the controller, within 10 m of the fire.
Location
The controller houses the thermostat, this senses the room temperature and communicates
information back to the Rinnai Neo via radio frequency. It needs to be positioned in the
same room as the appliance and in the area that requires heating—a place not subject
to temperature fluctuation. For example; if placed near a door subject to cold drafts, the
controller will sense the room is much colder than it is.
The ideal position for the controller is:
•
•
•
•
Away from possible drafts in the room
Away from direct sunlight
A suitable distance away from the heater (between 2-10 m)
Ideally 1.5 m from the floor (approximately at chest height when standing)
Controller dimensions:
H-140 mm, W-80 mm, D-20 mm
Batteries
Battery type:
Battery life:
Two x AA batteries
Approximately 12 months
When the batteries are changed all settings will be lost and the controller will revert back to
the initial setup screen.
Modes of operation
Your Rinnai Neo, when operated using the wireless controller, has three modes of operation
(refer p. 17 for further information):
1. Manual mode (set temperature)
2. Automatic mode (programmed timer and temperature)
3. Flame control mode
Important
The Neo is designed to run as efficiently as possible. When in manual or automatic mode the
heater will switch itself off if the room reaches the set temperature, i.e. in smaller rooms that
heat up quickly. When this occurs, the flame indicator on your controller will rise and fall every
few seconds to indicate the Neo is still operational. The heater will restart once the room
temperature falls below the set temperature. ALWAYS check your wireless controller before
going to bed or leaving the building to ensure the heater has been switched off.
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ETR models: About your wireless controller
Transmit indicator
Indicates the wireless controller is transmitting to the
receiver. The symbol will appear in the LCD for one second.
Battery indicator
Symbol will flash when batteries need
replacing. Wireless controller will remain
functional for five days (approx.) before
shutting off.
Temperature display
Displays current room temperature.
Set temperature indicator
When the wireless controller is on,
the programmed temperature will be
displayed. In flame mode, only the flame
setting (F1-F7) will display.
Flame indicator
Indicates flame height. When in manual or
automatic modes, the heater will switch off
if the room temperature reaches the set
temperature. When this occurs, the flame
indicator will rise and fall every few seconds
to indicate the heater is still operational.
Time of day and day of week indicator
When the controller is turned off the time
and date will still display.
Operation mode indicator
When in ‘flame mode’ the display will be
blank.
Power button
PWR and OK pressed together switches
the wireless controller on (child lock safety
feature). PWR switches the controller off.
Mode button
Toggles between automatic, manual, and
flame modes.
UP
A/M
T-time
Initiates the time and day of the week
programming, press and hold for two
seconds.
T
OK
DOWN
P
PWR
Program
Indicates programming mode, press and
hold for two seconds.
UP, OK and DOWN
UP/DOWN: Changes hours, minutes, day or temperature.
OK: Accepts the current function and advances to the next function.
Child lock
The controller has a built-in child lock function that requires pressing two buttons at the same
time. This function cannot be overridden. To turn the controller on, press PWR and OK at the
same time. To turn the controller off, press PWR.
Start up
When turning the appliance on the heater will automatically go to the highest setting for
approximately 45 seconds, this is to establish the flame pattern. You can adjust the heater
during this period, but there will be a 45 second delay.
Over temperature automatic shut off
When operating in any of the three modes the heater will automatically shut down if the room
temperature exceeds 40 °C for more than three minutes—this is a safety feature.
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ETR models: Wireless controller programming
Setting the clock
The clock must be set before the programmed timers will operate.
1. With the controller off, press T for two seconds.
2. Using the UP and DOWN button, adjust the hours to the correct time. Ensure you have the correct time of day (AM/PM). Press OK.
UP
A/M
T
OK
P
PWR
3. Repeat above step to adjust the minutes and day of the week.
DOWN
Period programming
Each day of the week can be programmed for four periods, making a total of 28 programmed
periods. Week setting available:
MO -> TU -> WE -> THU -> FR -> MO TU WE TH FR -> SA -> SU -> MO TU WE TH FR SA SU
A weekday program can be set so the program used is Monday to Friday. Similarly, a weekend
program can be set for Saturday to Sunday.
Factory default settings (Mon-Sun)
If you do nothing to change the programming the default settings (shown below) would be
available if you set it to automatic mode. When in this setting, the heater will automatically turn
itself off depending on the temperatures set (similar to an air conditioning unit).
For example:
If the room temperature at 1am falls below 15 °C, the heater will turn on and stay on until the
room increases above 15 °C.
Time period
Period 1
Period 2
Period 3
Period 4
Start time
6:00 am
8:30 am
5:00 pm
10:30 pm
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Temperature
20 °C
15 °C
21 °C
15 °C
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ETR models: Wireless controller programming
Period programming continued
If you would like to stop the heater from coming on at all, for example, during the night and
before period 1, you can reduce the temperature setting using the DOWN button until -- °C is
reached. This means no set temperature has been programmed, and your heater will stay off
until the next period setting.
For example:
Time period
Period 1
Period 2
Period 3
Period 4
Start time
5:30 am
8:00 am
5:30 pm
11:30 pm
Temperature
20 °C
15 °C
21 °C
-- °C
To revert back to the default settings, press the following sequence of buttons P >T >T >DOWN.
To begin programming
With the controller off, press and hold the P button for two seconds to initiate
programming. The LCD will display ‘PROG’, ‘Pd’ and the time at which the
controller is currently set will flash. Period 1 can now be set.
Setting the day of the week
1. Press and release the UP or DOWN buttons to change the day of the week.
Scrolling order is as follows:
MO -> TU -> WE -> THU -> FR -> MO TU WE TH FR -> SA -> SU -> MO TU WE TH FR SA SU
2. To accept the selected day(s) of the week, press OK.
Setting the period starting time
After setting the day the AM/PM settings will flash. To set the P1 starting time, press and
release the UP or DOWN button for the hour setting. Ensure that the AM/PM is set correctly. To
accept press OK. The minute setting will flash, adjust as in step 1 and press OK to accept.
Setting the temperature
After setting the time period the temperature will flash. Press and release the UP
or DOWN button for two seconds to adjust. To accept press OK. Period 1 is now set
for the day(s) of the week you have chosen. The LCD will display P2 to indicate P2
which can now be set for the same day(s) of the week. Repeat the programming
process for the remaining periods.
If you want to check what has been programmed, press P for two seconds and select OK
repeatedly to cycle through the settings for each period.
The thermostat display can be set to °C or °F. The default is °C. To change between °C and °F,
with the controller off, in quick succession, press P > T > T > A/M.
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ETR models: Wireless controller operation
Synchronisation of the wireless controller
The wireless controller will be factory set so synchronising will only be necessary if there is an
error or if the controller has been purchased separately. Synchronising involves the wireless
controller sending a signal to the fire so that it can memorise the certified frequency that it
operates on.
If the controller is not synchronised
Only perform this procedure if the wireless controller is not synchronised (i.e. heater, when on, will not operate when any of the functions are selected on the controller).
1. Turn the power supply OFF at the wall switch for 30 seconds.
2. Turn the power supply ON at the wall switch, the LED will flash once.
3. Within 30 seconds and with the controller off, in quick succession, press the following
sequence of buttons P > T > T > UP. The controller will display ‘L/C’ (Learn Code) for two
seconds (then return to the normal OFF state) and the LED will flash once. During this time
a special code will be transmitted by the controller to the Neo.
How to use
To get the maximum benefit of the ETR operation, Rinnai recommend that after turning on the
unit for the first time that the controller is used to operate the appliance, this includes using
the controller to turn the heater on and off.
Using the Neo for the first time
1. Turn on the power supply at the wall.
2. Press the ON/OFF button on the control panel once. The blue LED power indicator will stay
on, indicating the heater is in operation.
3. You can now use your wireless controller to operate the heater.
Turning the heater on and off with the wireless controller
Press the PWR and OK button at the same time to ignite the heater. This is a safety feature to
reduce the chance of young children being able to turn on the unit. Your temperature control
range is 71-32 °C.
There is also a setting before 7 °C that is -- °C. This means no set temperature has been
programmed.
1
This does not indicate cooling functionality. The lower temperature range is for colder climates where room temperatures could fall below 7 °C.
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ETR models: Wireless controller operation
Modes of operation
Manual mode
• Temperature can be set at any level.
• Time and day of week does not need to be set.
With the controller turned on, press and release the A/M button until the word ‘Manual’
appears on the LCD. Press and hold the UP and DOWN button to increase/decrease the
temperature by 1 °C.
Automatic mode
• Temperature is regulated to a programmed level and time.
• Time and day of the week needs to be set.
• At any time the temperature may be adjusted up or down.
Flame control mode
Allows you to set your preferred flame setting and override the set temperature—your heater
will not automatically turn itself off (unless the room exceeds 40 °C).
To activate the flame mode (as shown below):
1. Turn the controller on (PWR and OK).
2. Press the A/M button until the ‘Manual’ or ‘Auto’ symbol disappears.
3. Use the UP and DOWN button to adjust the flame setting. When using for the first time, the controller will default to F1 (lowest setting), and then it will default to the last selected
flame setting when used again.
Flame setting
Flame symbol will correspond to flame setting selected. F1-F7 (lowest to highest).
Flame mode
Nothing will be displayed in this window when operating in flame mode.
UP
A/M
T
OK
P
PWR
DOWN
Change between manual, automatic, and flame mode
Press and release the A/M button.
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Gas and or electricity failure during operation
Interruption to the electricity or gas supply will turn your heater off. Restart will be required.
This is a safety feature to ensure unattended starts do not occur.
After interruption to the electricity supply.
To restart your heater after the electricity has been restored follow the steps for ‘Turning the
heater on’ (p. 11).
After interruption to the gas supply
The instant the gas supply is interrupted the heater will attempt re-ignition for a period of 60
seconds. If the heater has not started after this period the gas control will go to ‘gas lock-out’
but the fan will remain on to cool the appliance.
To restart your heater once the gas has been restored:
1. Ensure there is gas supply to the heater.
2. To reset the gas control turn OFF the heater by pressing the ON/OFF button once.
3. In quick succession (within five seconds) press the ON/OFF button three times (turn ON,
then OFF, then ON again).
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Troubleshooting
Symptom
Cause
Solution
Burner will not light
No power present
No gas present
Power cut
Air in gas pipe
Ignition failure
Ensure power cord is plugged in and turned on.
Ensure gas supply is turned on.
Re-ignite after power is restored.
Purge air—installer to do.
Repeat ignition steps.
Smell of gas
Leaking gas
Turn off gas at meter or LPG cylinder and call installer.
Small soot deposit on
logs
Normal operation
No action required.
Severe soot deposits
forming on logs or
glass
Inadequate flue system,
incorrect gas pressure or log
misalignment
Contact a Rinnai Service Centre.
Condensation on
glass
Normal operation
Allow heater to warm up and condensation will
disappear.
Streaky lines on glass
Normal operation
Clean glass.
Blue LED light is on
but the heater isn’t
going
Indicates fault mode
Press the ON/OFF button once (the blue LED will
flash), press again and the blue LED will stay on and
the heater will attempt to re-ignite.
Fire comes on at the
wrong time
Program not set correctly
Check program periods and AM/PM is correctly set on
controller.
Controller display
blank
Flat batteries
Check batteries are in place correctly or replace with
new batteries.
Heater keeps turning
itself off
Set room temperature has
been reached
Normal operation, heater has turned off as the
room has reached the set temperature. If you wish
to override this and have the heater continually on,
revert to flame mode, or increase set temperatures
(maximum 32 °C).
Blue LED light is
on but the heater
isn’t going and the
controller doesn’t
work
Indicates fault mode
Press the ON/OFF button on the control panel once
(the blue LED will flash), press again and the blue LED
will stay on and the heater will attempt to re-ignite.
Your controller should now work.
ETR Models
During installation there will be an initial burning in period where some smoke and smell may
be experienced. This is a normal part of the operation.
The appliance is fitted with an overheat safety switch. Under overheating conditions this switch
will shut off the appliance. If the appliance shuts off repeatedly servicing may be required.
Rinnai New Zealand Limited
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Abnormal flame pattern
Each Rinnai Flame Fire has a distinct flame pattern. This should look the same every time you
start your fire, after an initial warm up period of approximately 20 minutes.
Abnormal flame performance and/or pattern can indicate a problem with the fire, such as
blocked gas injectors, log movement during installation or incorrect flue installation. There are
some warning signs that could indicate a problem.
•
•
•
•
•
Unusual smell from the appliance
Continued difficulty or delay in establishing a flame
Flame appears either very short or very long
Flame only burns part way across the burner
Severe soot building up on the inside of the glass door
Normal flame pattern
Abnormal flame pattern
Soot build up
If any of the above signs occur, please call Rinnai to discuss.
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Commissioning
The installer must complete their installation details (p. 22) and commissioning checklist below,
and make sure this manual is left with you. They must also explain about the use and care of
the Neo and make sure you understand the safety instructions and operation of the appliance.
WARNING
The glass dress guard fitted to this appliance reduces the risk of fire and injury and no
part of it should be permanently removed.
Checklist to be completed by a licensed gas fitter
1. Appliance positioned in a suitable location (clearances, combustible clearances,
mantels and surrounds etc.).
2. Rinnai flue system installed and tested to ensure effective draw.
3. Gas pressure checked and set.
4. Burn media installed as per instructions.
5. Glass dress guard fitted and customer advised not to remove.
6. Appliance tested for correct operation and to ensure no gas leaks.
7. Customer instructed on operating procedure and safety requirements.
8. Customer advised to service the heater every two years.
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Installer details
Company name:
Installer name:
Address:
Phone:
Mobile:
Certificate of Compliance number for installation:
Signed:
Rinnai New Zealand Limited
Date:
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Address:
105 Pavilion Drive, Mangere, Auckland
PO Box 53177, Auckland Airport, Auckland 2150
0800:
Phone:
0800 RINNAI (0800 746 624)
(09) 257 3800
Fax:
(09) 257 3899
Email:
info@rinnai.co.nz
Website:www.rinnai.co.nz
All Rinnai appliances meet or exceed the safety standards required by New Zealand
gas and electrical regulations.
Rinnai is constantly improving its products and as such information and
specifications are subject to change or variation without notice.