Dell Studio XPS 1647 Specifications

SETUP GUIDE
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SETUP GUIDE
Model PP35L
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Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of your
computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells
you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
__________________
Information in this document is subject to change without notice.
© 2010 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Studio XPS, Solution Station, and DellConnect are trademarks of
Dell Inc.; Intel is a registered trademarks and Core is a trademark of Intel Corporation in U.S. and other countries;
Microsoft, Windows, Windows Vista, and the Windows Vista start button logo are either trademarks or registered
trademarks of Microsoft Corporation in the United States and/or other countries; Blu-ray Disc is a trademark of the
Blu‑ray Disc Association; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under
license.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
March 2010 P/N PF42Y Rev. A00
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Contents
Setting Up Your Studio XPS Laptop��������������5
Left Side Features������������������������������������������ 20
Before Setting Up Your Computer ���������������� 5
Display Features�������������������������������������������� 22
Connecting the AC Adapter �������������������������� 6
Media, Wireless, and Power Controls �������� 23
Connecting the Network Cable (Optional)���� 6
Computer Base and Keyboard Features������ 24
Turning on Your Computer������������������������������ 7
Using the Optical Drive �������������������������������� 26
Using the Wireless Button ���������������������������� 7
Removing and Replacing the Battery���������� 27
Set Up Microsoft Windows���������������������������� 8
Software Features ���������������������������������������� 28
Create System Recovery Media
(Recommended) ���������������������������������������������� 8
Dell Dock�������������������������������������������������������� 29
Connecting to the Internet (Optional)������������ 9
Setting Up the TV Tuner (Optional) �������������� 12
Setting Up the 5.1 Audio Connections
(Optional)�������������������������������������������������������� 13
Using Your Studio XPS Laptop��������������������14
Device Status Lights�������������������������������������� 14
Dell DataSafe Online Backup ���������������������� 30
Solving Problems ����������������������������������������31
Network Problems ���������������������������������������� 31
Power Problems�������������������������������������������� 32
Memory Problems ���������������������������������������� 34
Lockups and Software Problems ���������������� 34
Right Side Features �������������������������������������� 16
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Contents
Using Support Tools ������������������������������������37
Dell Support Center �������������������������������������� 37
My Dell Downloads���������������������������������������� 38
Returning Items for Repair Under
Warranty or for Credit ���������������������������������� 56
Before You Call���������������������������������������������� 57
System Messages������������������������������������������ 38
Contacting Dell���������������������������������������������� 58
Hardware Troubleshooter ���������������������������� 40
Dell Diagnostics �������������������������������������������� 41
Finding More Information and
Resources ����������������������������������������������������60
Restoring Your Operating System��������������45
Basic Specifications ����������������������������������62
System Restore���������������������������������������������� 46
Appendix ������������������������������������������������������73
Dell DataSafe Local Backup ������������������������ 47
Macrovision Product Notice������������������������ 73
System Recovery Media ������������������������������ 49
Index��������������������������������������������������������������74
Dell Factory Image Restore�������������������������� 50
Getting Help��������������������������������������������������52
Technical Support and Customer
Service������������������������������������������������������������ 53
DellConnect™ ������������������������������������������������ 53
Online Services���������������������������������������������� 54
Automated Order-Status Service ���������������� 55
Product Information�������������������������������������� 55
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Setting Up Your Studio XPS Laptop
This section provides information to help you set
up your Studio XPS™ 1640/1645/1647 laptop and
connect peripherals.
Before Setting Up Your Computer
When positioning your computer, ensure that
you have easy access to a power source,
adequate ventilation, and a level surface to
place your computer.
Restricting airflow around your computer may
cause it to overheat. To prevent overheating
ensure that you leave at least 10.2 cm (4 inches)
at the back of the computer and a minimum of
5.1 cm (2 inches) on all other sides. You should
never place your computer in an enclosed
space, such as a cabinet, carrying case, or
drawer when it is powered on.
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WARNING: Do not block, push objects
into, or allow dust to accumulate in
the air vents. Do not place your Dell™
computer in a low-airflow environment,
such as a closed briefcase, or on fabric
surfaces, such as carpets or rugs, while
it is powered on. Restricting the airflow
can damage the computer, deteriorate the
computer performance, or cause a fire.
The computer turns on the fan when the
computer gets hot. Fan noise is normal and
does not indicate a problem with the fan or
the computer.
CAUTION: Placing or stacking heavy or
sharp objects on the computer may result
in permanent damage to the computer.
5
Setting Up Your Studio XPS Laptop
Connecting the AC Adapter
Connect the AC adapter to the computer and
then plug it into a wall outlet or surge protector.
WARNING: The AC adapter works with
worldwide electrical outlets. However,
power connectors and power strips vary
among countries. Using an incompatible
cable or incorrectly connecting the cable
to a power strip or electrical outlet may
cause fire or equipment damage.
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Connecting the Network Cable
(Optional)
If you plan to use a wired network connection,
plug in the network cable.
Setting Up Your Studio XPS Laptop
Turning on Your Computer
Using the Wireless Button
To turn on wireless, with the computer turned
on, lightly touch the wireless symbol
on the
center control cover and then release.
To turn on your computer, lightly press the
power button
on the center control cover
and then release.
This button allows you to quickly turn all of your
wireless radios (Bluetooth®, Wi-Fi, and WWAN)
off, such as when you are asked to disable all
wireless radios on an airplane flight. Pressing
this button one time turns all of your radios off.
Pressing it again returns your wireless radios to
their respective states they were in before you
pressed the button the first time.
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Setting Up Your Studio XPS Laptop
Set Up Microsoft Windows
Your computer is preconfigured with the
operating system you selected at the time of
purchase. To set up Microsoft® Windows® for the
first time, follow the instructions on the screen.
These steps are mandatory and may take some
time to complete. The screens will take you
through several procedures including accepting
license agreements, setting preferences and
setting up an Internet connection.
CAUTION: Do not interrupt the operating
system’s setup process. Doing so may
render your computer unusable and you
will need to reinstall the operating system.
NOTE: For optimal performance of your
computer, it is recommended that you
download and install the latest BIOS and
drivers for your computer available at
support.dell.com.
NOTE: For more information on the
operating system and features, see
support.dell.com/MyNewDell.
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Create System Recovery Media
(Recommended)
NOTE: It is recommended that you create a
system recovery media as soon as you set
up Microsoft Windows.
The system recovery media can be used to
restore your computer to the operating state it
was in when you purchased the computer, while
preserving data files (without the need of the
Operating System disc). You can use the system
recovery media if changes to the hardware,
software, drivers, or other system settings have
left the computer in an undesirable operating
state.
You will require the following to create the
system recovery media:
•Dell DataSafe Local Backup
•USB key with a minimum capacity of 8 GB or
DVD-R/DVD+R/Blu-ray Disc™
NOTE: Dell DataSafe Local Backup does
not support rewritable discs.
Setting Up Your Studio XPS Laptop
To create a system recovery media:
1. Ensure that the AC adapter is connected (see
“Connecting the AC Adapter” on page 6).
2. Insert the disc or USB key in the computer.
3. Click Start → Programs→ Dell DataSafe
Local Backup.
4. Click Create Recovery Media.
5. Follow the instructions on the screen.
NOTE: For information on using the system
recovery media, see “System Recovery
Media” on page 49.
Connecting to the Internet
(Optional)
To connect to the Internet, you need an external
modem or network connection and an Internet
Service Provider (ISP).
If an external USB modem or WLAN adapter
is not a part of your original order, you can
purchase one at www.dell.com.
Setting Up a Wired Connection
•If you are using a dial-up connection,
connect the telephone line to the optional
external USB modem and to the telephone
wall connector before you set up your
Internet connection.
•If you are using a DSL or cable/satellite
modem connection, contact your ISP
or cellular telephone service for setup
instructions.
To complete setting up your wired Internet
connection, follow the instructions in “Setting
Up Your Internet Connection” on page 10.
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Setting Up Your Studio XPS Laptop
Setting Up a Wireless Connection
NOTE: To set up your wireless router, see
the documentation that shipped with your
router.
Windows Vista®
1. Ensure that wireless is enabled on your
computer (see “Using the Wireless Button”
on page 7).
Before you can use your wireless Internet
connection, you need to connect to your
wireless router.
2. Save and close any open files, and exit any
open programs.
To set up your connection to a wireless router:
4. Follow the instructions on the screen to
complete the setup.
Windows® 7
3. Click Start
→ Connect To.
1. Ensure that wireless is enabled on your
computer (see “Using the Wireless Button”
on page 7).
Setting Up Your Internet Connection
2. Save and close any open files, and exit any
open programs.
If you cannot connect to the Internet but have
successfully connected in the past, the ISP
might have a service outage. Contact your ISP
to check the service status, or try connecting
again later.
3. Click Start
→ Control Panel.
4. In the search box, type network, and
then click Network and Sharing Center→
Connect to a network.
5. Follow the instructions on the screen to
complete the setup.
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ISPs and ISP offerings vary by country. Contact
your ISP for offerings available in your country.
Have your ISP information ready. If you do not
have an ISP, the Connect to the Internet wizard
can help you get one.
Setting Up Your Studio XPS Laptop
To set up your Internet connection:
Windows 7
1. Save and close any open files, and exit any
open programs.
2. Click Start
→ Control Panel.
3. In the search box, type network, and then
click Network and Sharing Center→ Set up
a new connection or network→ Connect to
the Internet.
The Connect to the Internet window appears.
NOTE: If you do not know which type of
connection to select, click Help me choose
or contact your ISP.
4. Follow the instructions on the screen and
use the setup information provided by your
ISP to complete the setup.
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Windows Vista
1. Save and close any open files, and exit any
open programs.
2. Click Start
→ Control Panel.
3. In the search box, type network, and then
click Network and Sharing Center→ Set up
a connection or network→ Connect to the
Internet.
The Connect to the Internet window appears.
NOTE: If you do not know which type of
connection to select, click Help me choose
or contact your ISP.
4. Follow the instructions on the screen and
use the setup information provided by your
ISP to complete the setup.
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Setting Up Your Studio XPS Laptop
Setting Up the TV Tuner (Optional)
NOTE: Availability of the TV tuner may vary
by region.
You can set up the TV Tuner through the
Media Center.
•Select Custom setup,
––Follow the instructions given.
––In the Optional Setup screen, choose
Configure tuners, TV signal, and Guide.
––Click Next and confirm your region.
To set up the TV Tuner for the first time:
To re-setup the TV Tuner, if required:
Follow this procedure if you are launching the
Media Center for the first time.
Follow this procedure if you have launched
Media Center previously.
Double-click the Media Center icon on the
desktop.
•Select Express setup,
––Go to Main Menu→ Tasks→ Settings→
TV→ Set up TV Signal→ Confirm Your
Region and follow the instructions given.
––Go to Main Menu→ TV + Movies→ Set up
TV→ Confirm Your Region and follow the
instructions given.
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1. Double-click the Media Center icon on the
desktop.
2. Go to Main Menu→ Tasks→ Settings→
TV→ Set up TV Signal→ Confirm Your
Region.
Setting Up Your Studio XPS Laptop
Setting Up the 5.1 Audio
Connections (Optional)
To set up the 5.1 audio connections:
Click Start
→ Control Panel→ Additional
Options. Run IDT Audio Control Panel. In the
Jacks tab, there are three connector icons.
Follow the instructions to finish the setup.
1. Click the microphone icon, select Device:
Rear Speakers, and plug your rear speaker
cable to the audio in/microphone connector.
2. Click the middle headphone icon, select
Device: Center/LFE Speaker, and plug your
center/woofer speaker cable to the middle
audio out/headphone connector.
3. Click the right headphone icon, select
Device: Front Speaker, and plug your
front speaker cable to the right audio out/
headphone connector.
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Using Your Studio XPS Laptop
Your computer has several indicators,
buttons, and features that provide information
at-a-glance and time-saving shortcuts for
common tasks.
1
CAUTION: To avoid loss of data,
never turn off the computer while the
hard drive activity light is flashing.
Device Status Lights
2
1
Bluetooth® status light
(optional) – Turns on when Bluetooth
wireless is enabled.
To turn on wireless, with the computer
turned on, lightly touch the wireless
symbol
on the center control cover
and then release.
2 3
4
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Hard drive activity light – Turns on
when the computer reads or writes data. A
flashing light indicates hard drive activity.
NOTE: Bluetooth wireless technology
is an optional feature.
Using Your Studio XPS Laptop
To turn off Bluetooth wireless, either
press the wireless symbol or right-click
the Bluetooth icon in the notification
area of your desktop, and click Disable
Bluetooth Radio.
3
WiFi status light – Turns on when the
internal WLAN is enabled.
To turn on wireless, with the computer
turned on, lightly touch the wireless
symbol
on the center control cover
and then release.
4
WWAN status light – Turns on when
WWAN is enabled.
To turn on wireless, with the computer
turned on, lightly touch the wireless
symbol
on the center control cover
and then release.
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Using Your Studio XPS Laptop
Right Side Features
1
4
1
2
5
6
7
3
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ExpressCard slot – Supports one
ExpressCard.
NOTE: Your computer ships with
a plastic blank installed in the
ExpressCard slot. Blanks protect
unused slots from dust and other
particles. Save the blank for use
when no ExpressCard is installed in
the slot; blanks from other computers
may not fit your computer.
2 SD/MMC - MS/Pro - xD
8-in-1 Media Card Reader – Provides
a fast and convenient way to view and
share digital photos, music, videos, and
documents stored on the following digital
memory cards:
Using Your Studio XPS Laptop
•Secure digital (SD) memory card
•Secure Digital High Capacity
(SDHC) card
•Secure Digital Input/Output (SDIO)
card
•Multi Media Card (MMC)
•Memory Stick
•Memory Stick PRO
•xD-Picture Card (type - M and type - H)
•Hi Density-SD
NOTE: Your computer ships with a
plastic blank installed in the media
card slot. Blanks protect unused slots
from dust and other particles. Save
the blank for use when no media card
is installed in the slot. Blanks from
other computers may not fit your
computer.
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IEEE 1394 connector – Connects to
high-speed serial multimedia devices,
such as digital video cameras.
4 Optical Drive – Plays or burns only
standard-size and shape (12 cm) CDs,
and DVDs. Ensure that the side with
print or writing is facing upward when
inserting discs.
NOTE: Do not use non-standard-size
or shape discs (including mini-CDs
and mini-DVDs) as you will damage
the drive.
17
Using Your Studio XPS Laptop
5
This connector can also be used
for charging USB devices when the
computer is powered on/off or in sleep
state. This function may not work with
certain external USB devices when the
computer is in powered off or sleep state,
even if they are compliant with the USB
specification. In such cases, turn the
computer on to charge the device.
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NOTE: If the computer is turned off or
in sleep state while the USB device is
charging, unplug the USB device and
plug it in again to continue charging
the device.
eSATA/USB combo connector with
USB PowerShare – Connects to eSATA
compatible storage devices (such as
external hard drives or optical drives) or
USB devices (such as a mouse, keyboard,
printer, external drive, or MP3 player).
NOTE: The USB PowerShare will be
automatically shut off when only 10%
of the total battery life remains.
6
AC adapter connector – Connects
to the AC adapter which powers the
computer and charges the battery.
Using Your Studio XPS Laptop
7 Power light – Illuminates when the
computer is turned on. The different
lights indicate the following:
On Battery Power:
•Solid white - computer is running
on battery power
•Solid amber - battery is low
• Flashing amber - battery is critically low
•Blinking white - computer is
in sleep state
On AC Adapter:
•Solid white - computer is powered on
and battery is charged
•Blinking white - computer is in standby
state
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Using Your Studio XPS Laptop
Left Side Features
On Battery Power:
•Solid white - computer is running on
battery power
•Solid amber - battery is low
• Flashing amber - battery is critically low
1
2
3
4
5
6
7
8
9
10
1 Power light – Illuminates when the
computer is turned on. The different lights
indicate the following:
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•Blinking white - computer is
in sleep state
On AC Adapter:
•Solid white - computer is powered
on and battery is charged
•Blinking white - computer is in standby
state
2 Security cable slot – Attaches a
commercially available antitheft device to
the computer.
NOTE: Before you buy an antitheft
device, ensure that it fits into the
security cable slot on your computer.
Using Your Studio XPS Laptop
VGA connector – Connects to a
monitor or projector.
4 Antenna-in connector (on supported
models) – Connects to an external antenna,
through a MCX connector, to view programs
using the TV Tuner card (optional). For
more details on the TV Tuner card setup
see “Setting up the TV Tuner (Optional)” on
page 12.
3
5
6
Network connector – If you are
using a cabled network signal, this
connects your computer to a network or
broadband device.
DisplayPort connector – Digital
interface standard connector that
supports external DisplayPort monitors
and projectors.
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HDMI connector – Connects to a TV
for both 5.1 audio and video signals.
NOTE: When used with a monitor, only
the video signal will be read.
8
USB connectors (2) – Connect to
USB devices, such as a mouse, keyboard,
printer, external drive, or MP3 player.
9
Audio-in/Microphone connector –
Connects to a microphone or input signal
for use with audio programs.
10
Audio-out/Headphone
connectors (2) – Connect one or two
pairs of headphones, or send audio to
a powered speaker or sound system.
The audio signal is the same for both
connectors.
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Using Your Studio XPS Laptop
Display Features
The display panel holds a camera and
accompanying dual digital array microphones.
1
2
3
4
5
1 Display – Your display can vary based
on selection you made when purchasing
your computer. For more information about
displays, see the Dell Technology Guide.
2 Left digital array microphone – Combines
with the right digital array microphone
to provide high quality sound for video
chatting and voice recording.
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3 Camera activity light – Illuminates when
the camera is on.
4 Camera – Built-in camera for video
capture, conferencing, and chat. The
camera may have an advanced facial
recognition software based on the
selection you made while purchasing
your computer.
FastAccess Facial Recognition
(Optional) – Helps to keep your computer
secure. This optional facial recognition
software learns and recognizes your face
each time you login to your computer,
minimizing the need to manually login
using passwords. For more information,
click Start → Programs→ FastAccess.
5 Right digital array microphone – Combines
with the left digital array microphone
to provide high quality sound for video
chatting and voice recording.
Using Your Studio XPS Laptop
Media, Wireless, and Power Controls
To use the media, wireless, and power controls, lightly touch the symbol and then release.
The control’s symbol will shine for 2 seconds to confirm your selection then fade away.
Turn on power, or wake up from sleep
state
Play the next track or chapter
Turn on wireless
Mute the sound
Play the previous track or chapter
Turn down the volume
Stop
Turn up the volume
Play or pause
Eject the disc
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Using Your Studio XPS Laptop
Computer Base and Keyboard
Features
1 Touch pad – Provides the functionality of
a mouse to move the cursor, drag or move
selected items, and left-click by tapping
the surface.
It supports circular scrolling and zoom.
To change the circular scrolling and zoom
settings, double-click the Dell Touch
pad icon in the notification area of
your desktop.
In the Scrolling tab, enable or disable
scrolling or circular scrolling, choose the
scroll zone width and scroll speed.
1
In the Gestures tab, enable or disable
the one-finger zoom (zoom in and out
moving the finger upward or downward)
or the pinch zoom (zoom in and out by
spreading two fingers or by bringing the
two fingers together).
2
3
4
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Using Your Studio XPS Laptop
2 Touch pad buttons – Provide left- and
right-click functions like those on a mouse.
3 Backlit Keyboard – The backlit keyboard
provides visibility in dark environments
by illuminating all symbols on the keys.
For more information on the keyboard,
see Dell Technology Guide.
4 Consumer IR – Allows certain software
applications to be controlled by the Dell
Travel Remote (an optional device that
can be stored in the ExpressCard slot
when not in use).
Backlit Keyboard/Touch Pad Brightness
Settings – Press <Fn> + right-arrow key
to toggle between the three lighting states
(in the given order).
The three lighting states are:
a. full keyboard/touch pad brightness
(default setting)
b. no lighting
c. half keyboard/touch pad brightness
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Using Your Studio XPS Laptop
Using the Optical Drive
CAUTION: Do not use non-standard-size
or shape discs (including mini-CDs and
mini‑DVDs) as you will damage the drive.
NOTE: Do not move the computer while
playing or recording CDs and DVDs.
Place the disc in the center of the disc slot, with
the label facing upwards and gently push the
disc into the slot. The drive will automatically
pull the disc in and begin reading its content.
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To eject a disc from the drive, gently touch the
eject control . The control will flash for a few
seconds to confirm before ejecting the disc.
Using Your Studio XPS Laptop
Removing and Replacing the
Battery
3
WARNING: Using an incompatible battery
may increase the risk of fire or explosion.
This computer should only use a battery
purchased from Dell. Do not use batteries
from other computers.
WARNING: Before removing the battery,
shut down the computer, and remove
external cables (including the AC
adapter).
To remove the battery:
1.Shut down the computer and turn it over.
2.Slide the battery release latch towards the
side of the computer and hold it in place.
3.Slide the battery out.
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2
1 Battery bay
2 Battery release latch
3 Battery
To replace the battery, slide it into the bay until
it clicks into place.
27
Using Your Studio XPS Laptop
Software Features
NOTE: For more information about the
features described in this section, see the
Dell Technology Guide on your hard drive or
at support.dell.com.
Productivity and Communication
You can use your computer to create
presentations, brochures, greeting cards, fliers,
and spreadsheets. You can also edit and view
digital photographs and images depending on
the applications installed in your computer.
Check your purchase order for software
installed on your computer.
After connecting to the Internet, you can access
websites, setup an e-mail account, upload and
download files, and so on.
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Entertainment and Multimedia
You can use your computer to watch videos,
play games, create your own CDs, listen to
music and internet radio stations. Your optical
disc drive may support multiple disc media
formats including CDs and DVDs.
You can download or copy pictures and video
files from portable devices, such as digital
cameras and cell phones. Optional software
applications enable you to organize and create
music and video files that can be recorded to
disc, saved on portable products such as MP3
players and handheld entertainment devices, or
played and viewed directly on connected TVs,
projectors, and home theater equipment.
Using Your Studio XPS Laptop
Dell Dock
The Dell Dock is a group of icons that provides easy access to frequently-used applications, files,
and folders. You can personalize the Dock by:
•Adding or removing icons
•Changing the color and location of the Dock
•Grouping related icons into categories
Add a Category
•Changing the behavior of the icons
Remove a Category or Icon
1. Right-click the Dock, click Add→ Category.
The Add/Edit Category window is displayed.
1. Right-click the category or icon on the Dock
and click Delete shortcut or Delete category.
2. Enter a title for the category in the Title field.
2. Follow the instructions on the screen.
3. Select an icon for the category from the
Select an image: box.
4. Click Save.
Add an Icon
Drag and drop the icon to the Dock or a
category.
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Personalize the Dock
1. Right-click the Dock and click Advanced
Setting....
2. Choose the desired option to personalize the
Dock.
29
Using Your Studio XPS Laptop
Dell DataSafe Online Backup
NOTE: Dell DataSafe Online may not be
available in all regions.
NOTE: A broadband connection is
recommended for fast upload/download
speeds.
Dell DataSafe Online is an automated backup
and recovery service that helps protect your
data and other important files from catastrophic
incidents like theft, fire, or natural disasters. You
can access the service on your computer using
a password‑protected account.
For more information, go to delldatasafe.com.
To schedule backups:
1. Double-click the Dell DataSafe Online
icon on the taskbar.
2. Follow the instructions that appear on the
screen.
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Solving Problems
This section provides troubleshooting
information for your computer. If you cannot
solve your problem using the following
guidelines, see “Using Support Tools” on
page 37 or “Contacting Dell” on page 58.
WARNING: Only trained service personnel
should remove the computer cover. See
the Service Manual at support.dell.com
for advanced service and troubleshooting
instructions.
Network Problems
Wireless Connections
If the wireless network connection is lost
•The wireless button may have been
unintentionally pressed, deactivating your
wireless connections. To turn on wireless,
with the computer turned on, lightly touch
the wireless symbol
on the center
control cover and then release. You can
manage the Wireless LAN using Dell
Wireless WLAN Card Utility from your
taskbar. You can also use Windows Wireless
Network Connections, accessed from
Control Panel, to manage Wireless LAN.
•Interference may be blocking or interrupting
your wireless connection. Try moving the
computer closer to your wireless router.
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Solving Problems
Wired Connections
If the wired network connection is lost
• The cable is loose or damaged.
• Verify both ends of the network cable are
connected. Try another network cable, if
available.
The link integrity light on the integrated network
connector lets you verify that your connection is
working and provides information on the status:
•Green — A good connection exists between
a 10-Mbps network and the computer.
•Orange — A good connection exists between
a 100-Mbps network and the computer.
•Yellow — A good connection exists between
a 1000-Mbps network and the computer.
•Off — The computer is not detecting a
physical connection to the network.
NOTE: The link integrity light on the network
connector is only for the wired cable
connection. The link integrity light does not
provide status for wireless connections.
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Power Problems
The power/battery lights on the hinges indicate
the following:
On Battery Power:
•Solid white - computer is running on battery
power
•Solid amber - battery is low
•Flashing amber - battery is critically low
On AC Adapter:
•Solid white - computer is powered on and
battery is charged
• Blinking white - computer is in standby state
Solving Problems
If the power light is off — The computer is
either turned off or is not receiving power.
•Remove the AC adapter and try turning on
the computer with only the battery.
•Remove the battery and try turning on the
computer with only the AC adapter.
•Check both ends of the AC adapter cable
connections. Ensure that the light on the
AC adapter is on. If the light is not on,
try plugging the AC adapter into another
electrical outlet.
If the power light is solid white and the computer
is not responding — The display may not be
responding. Press the power button until the
computer turns off and then turn it back on. If the
problem persists, see the Dell Technology Guide at
support.dell.com.
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If the power light is blinking white — The
computer is in standby mode. Press a key on
the keyboard, move the pointer using the touch
pad or a connected mouse, or press the power
button to resume normal operation.
If you encounter interference that hinders
reception on your computer — An unwanted
signal is creating interference by interrupting or
blocking other signals. Some possible causes of
interference are:
• power, keyboard, and mouse extension cables
•too many devices connected to a power strip
•multiple power strips connected to the same
electrical outlet
33
Solving Problems
Memory Problems
Lockups and Software Problems
If you experience memory problems —
If the computer does not start up — Ensure
that the power cable is firmly connected to the
computer and to the electrical outlet.
•Check if the memory module is compatible
with your computer. Your computer supports
DDR3 memory. For more information about
the type of memory supported by your
computer, see “Basic Specifications” on
page 62.
•Run the Dell Diagnostics (see “Dell
Diagnostics” on page 41).
•Reseat the memory modules (see the
Service Manual at support.dell.com) to
ensure that your computer is successfully
communicating with the memory.
If a program stops responding — End the
program:
1. Press <Ctrl><Shift><Esc> simultaneously.
2. Click Applications.
3. Click the program that is no longer
responding
4. Click End Task.
If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.
NOTE: Software usually includes installation
instructions in its documentation or on the
disc (CD or DVD).
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34
Solving Problems
If the computer stops responding or a solid blue
screen appears —
CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.
Turn your computer off. If you are unable to get
a response by pressing a key on your keyboard
or moving your mouse, press the power button
for at least 8 to 10 seconds until your computer
turns off and then restart your computer.
If a program is designed for an earlier
Microsoft® Windows® operating system —
Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment similar
to an earlier version of Microsoft Windows
operating system environments.
Windows® 7
1. Click Start
→ Control Panel→
Programs→ Run programs made for
previous versions of Windows.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.
Windows® Vista
1. Click Start
→ Control Panel→
Programs→ Use an older program with this
version of Windows.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.
If you have other software problems —
•Back up your files immediately.
•Use a virus-scanning program to check your
computer.
•Save and close any open files or programs
and shut down your computer through the
Start
menu.
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35
Solving Problems
•Check the software documentation or
contact the software manufacturer for
troubleshooting information:
––Ensure that the program is compatible
with the operating system installed on
your computer.
––Ensure that your computer meets the
minimum hardware requirements needed
to run the software. See the software
documentation for information.
––Ensure that the program is installed and
configured properly.
––Verify that the device drivers do not
conflict with the program.
––If necessary, uninstall and then reinstall
the program.
––Write down any error message that is
displayed to help in troubleshooting.
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36
Using Support Tools
Dell Support Center
The Dell Support Center helps you find
the service, support, and system-specific
information you need.
To launch the application, click the
taskbar.
icon in the
The Dell Support Center home page displays your
computer’s model number, service tag, express
service code, and service contact information.
The home page also provides links to access:
Self Help (Troubleshooting,
Security, System Performance,
Network/Internet, Backup/
Recovery, and Windows
operating system)
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Alerts (technical support alerts
relevant to your computer)
Assistance from Dell (Technical
Support with DellConnect™,
Customer Service, Training and
Tutorials, How-To Help with
Solution Station, and Online Scan
with PC CheckUp)
About Your System (System
Documentation, Warranty
Information, System Information,
Upgrades & Accessories)
For more information about Dell Support Center
and available support tools, click the Services
tab at support.dell.com.
37
Using Support Tools
My Dell Downloads
NOTE: My Dell Downloads may not be
available in all regions.
Some of the software pre-installed on your new
computer do not include a backup CD or DVD.
This software is available at My Dell Downloads.
From this web site you can download available
software for reinstallation or create your own
backup media.
To register and use My Dell Downloads:
1. Go to downloadstore.dell.com/media.
2. Follow the instructions on the screen to
register and download the software.
Reinstall or create backup media of the
software for future use.
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System Messages
If your computer has an issue or error, it may
display a System Message that will help you
identify the cause and action needed to resolve
the issue.
NOTE: If the message you received is not
listed in the following examples, see the
documentation for either the operating
system or the program that was running
when the message appeared. Alternatively
you could see the Dell Technology Guide
on your computer or at support.dell.com
or see “Contacting Dell” on page 58 for
assistance.
Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete
the boot routine three consecutive times for the
same error (see “Contacting Dell” on page 58
for assistance).
Using Support Tools
CMOS checksum error — Possible system
board failure or RTC battery low. Replace the
battery. See the Service Manual at support.dell.
com or see “Contacting Dell” on page 58 for
assistance.
CPU fan failure — CPU fan has failed. Replace
the CPU fan. See the Service Manual at
support.dell.com.
Hard-disk (HDD) drive failure — Possible hard
disk drive failure during POST (see “Contacting
Dell” on page 58 for assistance).
Hard-disk drive read failure — Possible
hard drive failure during HDD boot test (see
“Contacting Dell” on page 58 for assistance).
Keyboard failure — Keyboard failure or loose
cable. Ensure that the keyboard cable is
connected. In case of keyboard failure, replace the
keyboard. For assistance, see the Service Manual
at support.dell.com.
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No boot device available — No bootable
partition on hard drive, the hard drive cable is
loose, or no bootable device exists.
•If the hard drive is your boot device, ensure
that the cables are connected and that the
drive is installed properly and partitioned as
a boot device.
•Enter system setup and ensure that the
boot sequence information is correct
(see Dell Technology Guide on your
computer or at support.dell.com).
No timer tick interrupt — A chip on the system
board might be malfunctioning or system board
failure (see “Contacting Dell” on page 58 for
assistance).
39
Using Support Tools
USB over current error — Disconnect the USB
device. Your USB device needs more power for
it to function properly. Use an external power
source to connect the USB device, or if your
device has two USB cables, connect both
of them.
NOTICE - Hard Drive SELF MONITORING
SYSTEM has reported that a parameter has
exceeded its normal operating range. Dell
recommends that you back up your data
regularly. A parameter out of range may or may
not indicate a potential hard drive problem —
S.M.A.R.T error, possible hard drive failure. This
feature can be enabled or disabled in the BIOS
setup (see “Contacting Dell” on page 58 for
assistance).
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40
Hardware Troubleshooter
If a device is either not detected during
the operating system setup or is detected
but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.
To start the Hardware Troubleshooter:
1. Click Start
→ Help and Support.
2. Type hardware troubleshooter in
the search field and press <Enter> to start
the search.
3. In the search results, select the option that
best describes the problem and follow the
remaining troubleshooting steps.
Using Support Tools
Dell Diagnostics
If you experience a problem with your
computer, perform the checks in “Lockups and
Software Problems” on page 34 and run the
Dell Diagnostics before you contact Dell for
technical assistance.
NOTE: Dell Diagnostics works only on Dell
computers.
NOTE: The Drivers and Utilities disc may
not ship with your computer.
Ensure that the device that you want to test
displays in the system setup program and is
active. Press <F2> during POST (Power On Self
Test) to enter the System Setup (BIOS) utility.
Start the Dell Diagnostics from your hard drive
or from the Drivers and Utilities disc.
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Starting Dell Diagnostics From Your Hard Drive
The Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display
a screen image, contact Dell (see
“Contacting Dell” on page 58).
1. Ensure that the computer is connected to an
electrical outlet that is known to be working
properly.
2. Turn on (or restart) your computer.
3. When the DELL™ logo appears, press <F12>
immediately. Select Diagnostics from the
boot menu and press <Enter>. This may
invoke the Pre-Boot System Assessment
(PSA) on your computer.
NOTE: If you wait too long and the operating
system logo appears, continue to wait until
you see the Microsoft® Windows® desktop;
then, shut down your computer and try again.
41
Using Support Tools
NOTE: If you see a message stating that no
diagnostics utility partition has been found,
run the Dell Diagnostics from the Drivers
and Utilities disc.
If PSA is invoked:
a. The PSA will start running tests.
b. If the PSA completes successfully, the
following message is displayed: “No
problems have been found
with this system so far.
Do you want to run the
remaining memory tests? This
will take about 30 minutes
or more. Do you want to
continue? (Recommended).”
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42
c. If you are experiencing memory issues,
press <y>, otherwise press <n>.
The following message is displayed:
“Booting Dell Diagnostic
Utility Partition. Press any
key to continue.”
d. Press any key to go to the Choose An
Option window.
If PSA is not invoked:
Press any key to start the Dell Diagnostics from
the diagnostic utility partition on your hard drive
and to go to the Choose An Option window.
4. Select the test you want to run.
Using Support Tools
5. If you encounter a problem during a test,
a message with the error code and a
description of the problem will appear on
your screen. Write down the error code and
problem description and contact Dell (see
“Contacting Dell” on page 58).
NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.
6. When the tests complete, close the test
screen to return to the Choose An Option
window.
7. To exit the Dell Diagnostics and to restart the
computer, click Exit.
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Starting Dell Diagnostics From the Drivers and
Utilities Disc
NOTE: The Drivers and Utilities disc may
not ship with your computer.
1. Insert the Drivers and Utilities disc.
2. Shut down and restart the computer.
When the DELL logo appears, press <F12>
immediately.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.
NOTE: The next steps change the boot
sequence for one time only. On the next
start-up, the computer boots according to
the devices specified in the system setup
program.
43
Using Support Tools
3. When the boot device list appears, highlight
CD/DVD/CD-RW and press <Enter>.
4. Select the Boot from CD-ROM option from
the menu that appears and press <Enter>.
5. Type 1 to start the CD menu and press
<Enter> to proceed.
6. Select Run the 32 Bit Dell Diagnostics from
the numbered list. If multiple versions are
listed, select the version appropriate for your
computer.
7. Select the test you want to run.
8. If you encounter a problem during a test,
a message with the error code and a
description of the problem will appear on
your screen. Write down the error code and
problem description and contact Dell (see
“Contacting Dell” on page 58).
NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.
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44
9. When the tests complete, close the test
screen to return to the Choose An Option
window.
10.To exit the Dell Diagnostics and restart the
computer, click Exit.
11.Remove the Drivers and Utilities disc.
Restoring Your Operating System
You can restore the operating system on your computer using any of the following options:
CAUTION: Using Dell Factory Image Restore or the Operating System disc permanently deletes
all data files on your computer. If possible, backup your data files before using these options.
Option
Use
System Restore
as the first solution
Dell DataSafe Local Backup
when System Restore does not resolve your problem
System recovery media
when operating system failure prevents the use of System
Restore and DataSafe Local Backup
when installing the factory image on a newly installed hard
drive
Dell Factory Image Restore
to restore your computer to the operating state it was in
when you received your computer
Operating System disc
to reinstall only the operating system on your computer
NOTE: The Operating System disc may not ship with your computer.
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45
Restoring Your Operating System
System Restore
The Windows operating systems provide a
System Restore option which allows you to
return your computer to an earlier operating state
(without affecting data files) if changes to the
hardware, software, or other system settings have
left your computer in an undesirable operating
state. Any changes that System Restore makes to
your computer are completely reversible.
CAUTION: Make regular backups of your
data files. System Restore does not monitor
your data files or recover them.
Starting System Restore
1. Click Start
.
2. In the search box, type System Restore
and press <Enter>.
NOTE: The User Account Control window
may appear. If you are an administrator on
the computer, click Continue; otherwise,
contact your administrator to continue the
desired action.
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46
3. Click Next and follow the remaining prompts
on the screen.
In the event that System Restore did not resolve
the issue, you may undo the last system restore.
Undoing the Last System Restore
NOTE: Before you undo the last system
restore, save and close all open files and
exit any open programs. Do not alter, open,
or delete any files or programs until the
system restoration is complete.
1. Click Start
.
2. In the search box, type System Restore
and press <Enter>.
3. Click Undo my last restoration and
click Next.
Restoring Your Operating System
Dell DataSafe Local Backup
CAUTION: Using Dell DataSafe Local
Backup permanently removes any
programs or drivers installed after you
received your computer. Prepare backup
media of applications you need to install
on your computer before using Dell
DataSafe Local Backup. Use Dell DataSafe
Local Backup only if System Restore did
not resolve your operating system problem.
CAUTION: Although Dell Datasafe Local
Backup is designed to preserve the data
files on your computer, it is recommended
that you backup your data files before
using Dell DataSafe Local Backup.
NOTE: Dell DataSafe Local Backup may not
be available in all regions.
NOTE: If Dell DataSafe Local Backup is
not available on your computer, use Dell
Factory Image Restore (see “Dell Factory
Image Restore” on page 50) to restore your
operating system.
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You can use Dell DataSafe Local Backup to
restore your hard drive to the operating state
it was in when you purchased your computer,
while preserving the data files on your
computer.
Dell DataSafe Local Backup allows you to:
•Backup and restore your computer to an
earlier operating state
•Create system recovery media
Dell DataSafe Local Backup Basic
To restore the factory image while preserving
the data files:
1. Turn off your computer.
2. Disconnect all the devices (USB drive,
printer, etc.) connected to the computer and
remove any newly added internal hardware.
NOTE: Do not disconnect the AC adapter.
3. Turn on your computer.
47
Restoring Your Operating System
4. When the DELL™ logo appears, press <F8>
several times to access the Advanced Boot
Options window.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.
5. Select Repair Your Computer.
6. Select Dell DataSafe Restore and
Emergency Backup from the System
Recovery Options menu and follow the
instructions on the screen.
NOTE: The restoration process might take
an hour or more depending on the size of
the data to be restored.
NOTE: For more information, see the
knowledge base article 353560 at
support.dell.com.
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48
Upgrading to Dell DataSafe Local Backup
Professional
NOTE: Dell DataSafe Local Backup
Professional may be installed on your
computer, if you ordered it at the time of
purchase.
Dell DataSafe Local Backup Professional
provides additional features that allow you to:
•Backup and restore your computer based on
file types
•Backup files to a local storage device
•Schedule automated backups
To upgrade to Dell DataSafe Local Backup
Professional:
1. Double-click the Dell DataSafe Local Backup
icon
on the taskbar.
2. Click Upgrade Now!
3. Follow the instructions on the screen to
complete the upgrade.
Restoring Your Operating System
System Recovery Media
CAUTION: Although the system recovery
media is designed to preserve the data
files on your computer, it is recommended
that you backup your data files before
using the system recovery media.
You can use the system recovery media, created
using Dell DataSafe Local Backup, to return
your hard drive to the operating state it was
in when you purchased the computer while
preserving the data files on your computer.
Use the system recovery media in case of:
•Operating system failure that prevents the
use of recovery options that are installed on
your computer.
1. Insert the system recovery disc or USB key
and restart the computer.
2. When the DELL™ logo appears, press <F12>
immediately.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.
3. Select the appropriate boot device from the
list and press <Enter>.
4. Follow the instructions on the screen to
complete the recovery process.
•Hard drive failure that prevents data from
being recovered.
To restore the factory image of your computer
using the system recovery media:
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49
Restoring Your Operating System
Dell Factory Image Restore
CAUTION: Using Dell Factory Image
Restore permanently deletes all data on
the hard drive and removes any programs
or drivers installed after you received
your computer. If possible, back up the
data before using these options. Use Dell
Factory Image Restore only if System
Restore did not resolve your operating
system problem.
NOTE: Dell Factory Image Restore may
not be available in certain countries or on
certain computers.
NOTE: If Dell Factory Image Restore is
not available on your computer, use Dell
DataSafe Local Backup (see “Dell DataSafe
Local Backup” on page 47) to restore your
operating system.
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50
Use Dell Factory Image Restore only as the
last method to restore your operating system.
This option restores your hard drive to the
operating state it was in when you purchased
your computer. Any programs or files added
since you received your computer—including
data files—are permanently deleted from
the hard drive. Data files include documents,
spreadsheets, e-mail messages, digital photos,
music files, and so on. If possible, back up all
data before using Factory Image Restore.
Starting Dell Factory Image Restore
1. Turn on the computer.
2. When the Dell logo appears, press <F8>
several times to access the Advanced Boot
Options Window.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.
Restoring Your Operating System
3. Select Repair Your Computer.
The System Recovery Options window
appears.
4. Select a keyboard layout and click Next.
5. To access the recovery options, log on as a
local user. To access the command prompt,
type administrator in the User name
field, then click OK.
6. Click Dell Factory Image Restore. The Dell
Factory Image Restore welcome screen
appears.
8. Select the check box to confirm that you
want to continue reformatting the hard drive
and restoring the system software to the
factory condition, then click Next.
The restore process begins and may take
five or more minutes to complete. A message
appears when the operating system and
factory-installed applications have been
restored to factory condition.
9. Click Finish to reboot the system.
NOTE: Depending upon your configuration,
you may need to select Dell Factory Tools,
then Dell Factory Image Restore.
7. Click Next. The Confirm Data Deletion
screen appears.
NOTE: If you do not want to proceed with
Factory Image Restore, click Cancel.
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Getting Help
If you experience a problem with your computer,
you can complete the following steps to
diagnose and troubleshoot the problem:
1. See “Solving Problems” on page 31 for
information and procedures that pertain to
the problem your computer is experiencing.
2. See “Dell Diagnostics” on page 41 for
procedures on how to run Dell Diagnostics.
3. Fill out the “Diagnostic Checklist” on
page 57.
4. Use Dell’s extensive suite of online services
available at support.dell.com for help with
installation and troubleshooting procedures.
See “Online Services” on page 54 for a more
extensive list of Dell Support online.
5. If the preceding steps have not resolved the
problem, see “Before You Call” on page 57
and then “Contacting Dell” on page 58.
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NOTE: Call Dell Support from a telephone
near the computer so that the support
staff can assist you with any necessary
procedures.
NOTE: Dell’s Express Service Code system
may not be available in all countries.
When prompted by Dell’s automated telephone
system, enter your Express Service Code to
route the call directly to the proper support
personnel. If you do not have an Express
Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and
follow the directions.
NOTE: Some of the services mentioned
below are not always available in all
locations outside the continental U.S.
Call your local Dell representative for
information on availability.
Getting Help
Technical Support and Customer
Service
Dell’s support service is available to
answer your questions about Dell hardware. Our
support staff use computer-based diagnostics to
provide fast, accurate answers.
To contact Dell’s support service, see “Before
You Call” on page 57 and then see the
contact information for your region or go to
support.dell.com.
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DellConnect™
DellConnect is a simple online access tool that
allows a Dell service and support associate to
access your computer through a broadband
connection, diagnose your problem and repair it
all under your supervision. For more information,
go to support.dell.com and click DellConnect.
53
Getting Help
Online Services
You can learn about Dell products and services
on the following websites:
•www.dell.com
•www.dell.com/ap (Asian/Pacific countries
only)
•www.dell.com/jp (Japan only)
•www.euro.dell.com (Europe only)
•www.dell.com/la (Latin American and
Caribbean countries)
•www.dell.ca (Canada only)
You can access Dell Support through the
following websites and e-mail addresses:
Dell Support websites
•support.dell.com
•support.jp.dell.com (Japan only)
•support.euro.dell.com (Europe only)
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54
Dell Support e-mail addresses
•mobile_support@us.dell.com
•support@us.dell.com
•la-techsupport@dell.com (Latin America and
Caribbean countries only)
•apsupport@dell.com (Asian/Pacific
countries only)
Dell Marketing and Sales e-mail addresses
•apmarketing@dell.com (Asian/Pacific
countries only)
•sales_canada@dell.com (Canada only)
Anonymous file transfer protocol (FTP)
•ftp.dell.com
Log in as user: anonymous, and use your
e-mail address as your password.
Getting Help
Automated Order-Status Service
Product Information
To check on the status of any Dell products that
you have ordered, you can go to
support.dell.com, or you can call the automated
order-status service. A recording prompts you
for the information needed to locate and report
on your order. For the telephone number to call
your region, see “Contacting Dell” on page 58
for problems with your order.
If you need information about additional
products available from Dell, or if you would like
to place an order, visit the Dell website at
www.dell.com. For the telephone number to call
for your region or to speak to a sales specialist,
see “Contacting Dell” on page 58.
If you have a problem with your order, such as
missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your
invoice or packing slip handy when you call.
For the telephone number to call for your region,
see “Contacting Dell” on page 58.
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Getting Help
Returning Items for Repair Under
Warranty or for Credit
Prepare all items being returned, whether for
repair or credit, as follows:
NOTE: Before you return the product to
Dell, make sure to back up any data on the
hard drive(s) and on any other storage
device in the product. Remove any and
all confidential, proprietary and personal
information, as well as removable media,
such as CDs and media cards. Dell is not
responsible for any of your confidential,
proprietary or personal information; lost
or corrupted data; or damaged or lost
removable media that may be included with
your return.
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1. Call Dell to obtain a Return Material
Authorization Number, and write it clearly
and prominently on the outside of the box.
For the telephone number to call your region,
see “Contacting Dell” on page 58.
2. Include a copy of the invoice and a letter
describing the reason for the return.
3. Include a copy of the Diagnostics Checklist (see
“Diagnostic Checklist” on page 57), indicating
the tests that you have run and any error
messages reported by the Dell Diagnostics
(see “Dell Diagnostics” on page 41).
4. Include any accessories that belong with the
item(s) being returned (power cables, software,
guides, and so on) if the return is for credit.
Getting Help
5. Pack the equipment to be returned in the
original (or equivalent) packing materials.
NOTE: You are responsible for paying
shipping expenses. You are also
responsible for insuring any product
returned, and you assume the risk of loss
during shipment to Dell. Collect On Delivery
(C.O.D.) packages are not accepted.
NOTE: Returns that are missing any of the
preceding requirements will be refused at
Dell’s receiving dock and returned to you.
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Before You Call
NOTE: Have your Express Service Code
ready when you call. The code helps Dell’s
automated-support telephone system direct
your call more efficiently. You may also be
asked for your Service Tag (located on the
bottom of your computer).
Remember to fill out the following Diagnostics
Checklist. If possible, turn on your computer
before you call Dell for assistance and call from
a telephone near the computer. You may be
asked to type some commands at the keyboard,
relay detailed information during operations, or
try other troubleshooting steps possible only at
the computer itself. Ensure that the computer
documentation is available.
57
Getting Help
Diagnostic Checklist
•Name:
•Date:
•Address:
See your operating system documentation
to determine the contents of the computer’s
start-up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.
•Phone number:
• Error message, beep code, or diagnostic code:
•Service Tag (bar code on the back or bottom
of the computer):
•Description of problem and troubleshooting
procedures you performed:
•Express Service Code:
•Return Material Authorization Number (if
provided by Dell support technician):
•Operating system and version:
•Devices:
•Expansion cards:
•Are you connected to a network? Yes/No
•Network, version, and network adapter:
•Programs and versions:
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Getting Help
Contacting Dell
For customers in the United States, call
800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active
Internet connection, you can find contact
information on your purchase invoice,
packing slip, bill, or Dell product catalog.
Dell provides several online and telephonebased support and service options. Availability
varies by country and product, and some
services may not be available in your area.
To contact Dell for sales, technical support, or
customer service issues:
1. Visit support.dell.com/contactdell.
2. Select your country or region.
3. Select the appropriate service or support link
based on your need.
4. Choose the method of contacting Dell that is
convenient for you.
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Finding More Information and Resources
If you need to:
See:
reinstall your operating system
“System Recovery Media” on page 49
run a diagnostic program for your computer
“Dell Diagnostics” on page 41
reinstall system software
“My Dell Downloads” on page 38
find more information about the Microsoft®
Windows® operating system and features
support.dell.com
upgrade your computer with new or additional
memory, or a new hard drive
the Service Manual at
support.dell.com/manuals
reinstall or replace a worn or defective part
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NOTE: In some countries, opening and
replacing parts of your computer may void
your warranty. Check your warranty and
return policies before working inside your
computer.
Finding More Information and Resources
If you need to:
See:
find safety best practices information for your
computer
the safety and regulatory documents that
shipped with your computer and also see the
Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance
review Warranty information, Terms and
Conditions (U.S. only), Safety instructions,
Regulatory information, Ergonomics
information, and End User License Agreement
find your Service tag/Express Service Code —
You must use the service tag to identify your
computer on support.dell.com or to contact
technical support
the bottom of your computer
find drivers and downloads; readme files
support.dell.com
the Dell Support Center. To launch the
Dell Support Center, click the
icon in the
taskbar
access technical support and product help
check on your order status for new purchases
find solutions and answers to common
questions
locate information for last-minute updates
about technical changes to your computer or
advanced technical-reference material for
technicians or experienced users
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Basic Specifications
This section provides basic information that you may need when setting up, updating drivers for, and
upgrading your computer.
NOTE: Offerings may vary by region. For more information regarding the configuration of your
computer, click Start
→ Help and Support and select the option to view information about
your computer.
System Model
Processor
Studio XPS 1640/1645/1647
L2 cache
Studio XPS 1640
Processor
L3 cache
Type
Intel® Core™2 Duo
Studio XPS 1645
6 MB or 8 MB
Studio XPS 1645
Intel Core i7
Studio XPS 1647
2 MB, 3 MB, or 4 MB
Studio XPS 1647
Intel Core i3
Studio XPS 1640
External bus frequency
Intel Core i5
Studio XPS 1640
800/1066 MHz
Intel Core i7
Studio XPS
1645/1647
100 Mhz (1 GB/s)
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3 MB or 6 MB
Basic Specifications
Computer Information
Memory
System chipset
Studio XPS 1640
Intel PM45
Studio XPS
1645/1647
Intel PM55
Connectors
two internallyaccessible SO-DIMM
sockets
Capacities
512 MB, 1 GB, and 2 GB
Memory type
Data bus width
64 bits
DRAM bus width
dual channel (2)
64-bit buses
Studio XPS
1640/1647
1066 MHz DDR3
SO‑DIMM
Graphics bus
PCI-E X16
Studio XPS 1645
PCI bus
32 bits
1333 MHz DDR3
SO‑DIMM
Processor address
bus width
32 bits
Flash EPROM
Studio XPS 1640
16 Mbit
Studio XPS
1645/1647
32 Mbit
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Memory configuration possible
Studio XPS 1640
1 GB, 2 GB, 3 GB, and
4 GB
Studio XPS
1645/1647
1 GB, 2 GB, 3 GB, 4 GB,
and 8 GB
NOTE: For instructions on upgrading
your memory, see the Service Manual at
support.dell.com.
63
Basic Specifications
Communications
ExpressCard
Modem type
external V.92 56K
USB Modem (Optional)
Modem controller
hardware modem
Modem interface
Universal Serial Bus
(USB)
Network adapter
10/100/1000 Ethernet
LAN on system board
ExpressCard controller
Studio XPS 1640
Intel ICH9M
Studio XPS
1645/1647
Intel PM55
ExpressCard
connector
one ExpressCard slot
(54 mm)
Cards supported
ExpressCard/34
(34 mm)
Wireless
Studio XPS 1640
Studio XPS
1645/1647
WLAN/WiMax, WWAN,
Bluetooth wireless
technology
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ExpressCard/54
(54 mm)
WLAN, WWAN,
Bluetooth® wireless
technology, UWB
1.5 V and 3.3 V
ExpressCard
connector size
26 pins
Basic Specifications
Video
Video type
Video
integrated on system
board
Video controller
Studio XPS 1640
ATI Mobility Radeon™
HD 4670
ATI Mobility Radeon
HD 565v
Studio XPS
1645/1647
Video memory
Studio XPS 1640
ATI Mobility
Radeon™ HD 4670
512 MB/1 GB
dedicated GDDR3
memory
ATI Mobility
Radeon HD 565v
1GB dedicated DDR3
memory
ATI Mobility Radeon
HD 565v
Studio XPS
1645/1647
1 GB dedicated DDR3
memory
ATI Mobility Radeon
HD 5730
LCD interface
Low Voltage
Differential Signaling
(LVDS)
External display
support
VGA, HDMI 1.3,
DisplayPort
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Basic Specifications
Audio
Ports and Connectors
Audio type
5.1 channel Dolby Digital
High Definition audio
Audio controller
IDT 92HD73C HAD codec
Stereo
conversion
24-bit (analog-to-digital
and digital-to-analog)
Internal
interface
High Definition audio
External
interface
one microphone-in
connector,
two stereo headphones/
speakers connectors
Speaker
two 4-ohm main speaker
with one 4-ohm subwoofer
Internal speaker
amplifier
2 watt per channel with
3 watt subwoofer
Volume controls
program menus, media
control buttons
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IEEE 1394a
4-pin serial connector
Network adapter
one RJ45 10/100/1000
connector
USB
two 4-pin USB
2.0-compliant
connectors
eSATA
one 4-pin eSATA/USB
combo connector
Video
one 15-hole connector
HDMI
one 19-pin connector
DisplayPort
one 20-pin connector
Basic Specifications
Display
Type
Display
16.0-inch WLED
16.0-inch RGBLED
15.6-inch FHD WLED
Dimensions (active area)
Height
198.72 mm (7.82 inches)
(16 inches WLED/RGBLED)
193.59 mm (7.62 inches)
(15.6 inches FHD WLED)
Width
1366 x 768 (WLED)
1920 x (3) x 1080 (RGBLED)
1920 x1080 (FHD WLED)
Refresh rate
60 Hz
Operating angle
0° (closed) to 140°
Viewing angles
Horizontal
344.16 mm (13.50 inches)
(15.6 inches WLED)
±55° (WLED) minimum
±65° (RGBLED) minimum
353.28 mm (13.91 inches)
(16 inches WLED)
353.45 mm (13.92 inches)
(16 inches RGBLED)
Diagonal
Maximum
resolution
±60° (FHD WLED) minimum
Vertical
±45° (WLED/RGBLED)
minimum
±50° (FHD WLED) minimum
406.4 mm (16.00 inches)
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Basic Specifications
Display
Display
Luminance (with ETED)
Pixel pitch
0.2588 mm (WLED)
0.1840 mm (RGBLED)
0.1792 mm (FHD WLED)
Controls
brightness can be
controlled through
keyboard shortcuts (see
the Dell Technology Guide
for more information)
Studio XPS
1640
300 cd/m2 (typical)
250 cd/m2 (minimum)
(WLED/RGBLED)
300 cd/m2 (typical)
270 cd/m2 (minimum)
(FHD WLED)
Studio XPS
1645/1647
300 cd/m2 (typical)
250 cd/m2 (minimum)
(WLED/RGBLED)
300 cd/m2 (typical)
270 cd/m2 (minimum)
(FHD WLED)
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Keyboard (backlit)
Number of keys
86 (U.S. and Canada); 87
(Europe);
90 (Japan)
Layout
QWERTY/AZERTY/Kanji
Basic Specifications
Camera
Pixel
Battery
2.0 megapixel
Video resolution
Studio XPS 1640
320 x 240 ~1600 x 1200
(640 x 480 at 30 fps)
Studio XPS
1645/1647
320 x 240 ~ 1600 x 1200
(1280 x 720 at 30 fps)
Diagonal viewing
angle
66°
X/Y position
resolution (graphics
table mode)
240 cpi
Type
6-cell/9-cell “smart”
lithium ion
Depth
52.3 mm (2.06 inches)
(6/9-cell)
Height
21.95 mm (0.86 inches)
(6-cell)
41.54 mm (1.63 inches)
(9-cell)
Width
204.1 mm (8.03 inches)
(6-cell)
292.7 mm (11.52 inches)
(9-cell)
Size
Weight
Width
61.9 mm (2.43 inches)
sensor-active area
Height
39.04 mm (1.53 inches)
rectangle
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0.33 kg (0.7 lb) (6-cell)
0.48 kg (1.06 lb) (9-cell)
Voltage
11.1 VDC
Charge time
(approximate)
4 hours (when the
computer is turned off)
69
Basic Specifications
Battery
Operating time
AC Adapter
battery operating time
varies depending on
operating conditions
and can be significantly
reduced under certain
power-intensive
conditions.
see the Dell Technology
Guide for more
information.
Life span
(approximate)
300 discharge/charge
cycles
Temperature range
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to
149°F)
Coin-cell battery
CR-2032
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Input voltage
100–240 VAC
Input current
(maximum)
1.5 A
Input
frequency
50–60 Hz
Output power
65 W, 90 W, or 130 W
Output current
65 W
3.34 A (continuous)
90 W
4.62 A (continuous)
130 W
6.70 A (continuous)
Rated output
voltage
19.5 VDC
Basic Specifications
AC Adapter
AC Adapter
Dimensions
Weight (without AC power cord)
65 W
65 W
0.26 kg (0.6 lb)
Height
15 mm (0.59 inches)
90 W
0.345 kg (0.76 lb)
Width
66 mm (2.6 inches)
130 W
0.52 kg (1.14 lb)
Depth
127 mm (5.0 inches)
90 W
Temperature range
Operating
0° to 40°C (32° to 104°F)
Storage
–40° to 70°C (–40° to 158°F)
Height
16 mm (0.62 inches)
Width
70 mm (2.75 inches)
Physical
Depth
147 mm (5.7 inches)
Height
24.09 mm to 33.95 mm
(0.94 inches to 1.33 inches)
Height
76.2 mm (3.0 inches)
Width
384.9 mm (15.15 inches)
Width
25.4 mm (1.0 inch)
Depth
254.59 mm (10.02 inches)
Depth
154.7 mm (6.09 inches)
Weight (with
6-cell battery)
Configurable to less than
2.94 kg (6.5 lb)
130 W
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Basic Specifications
Computer Environment
Computer Environment
Temperature range
Maximum shock (for operating — measured
with Dell Diagnostics running on the hard
drive and a 2-ms half-sine pulse; for
non-operating — measured with hard drive
in head-parked position and a 2-ms half-sine
pulse)
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to
149°F)
Relative humidity (maximum)
Operating
10% to 90%
(noncondensing)
Storage
5% to 95%
(noncondensing)
Maximum vibration (using a random-vibration
spectrum that simulates user environment)
Operating
0.66 GRMS
Storage
1.3 GRMS
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Operating
110 G
Storage
163 G
Altitude (maximum)
Operating
–
Storage
–
Airborne
contaminant level
15.2 to 3048 m
(–50 to 10,000 ft)
15.2 to 10,668 m
(–50 to 35,000 ft)
G2 or lower as defined
by ISA-S71.04-1985
Appendix
Macrovision Product Notice
This product incorporates copyright protection technology that is protected by method claims of
certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and
other rights owners. Use of this copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only unless otherwise
authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.
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73
Index
A
D
AC adapter
size and weight 71
damage, avoiding 5
DellConnect 53
airflow, allowing 5
Dell Diagnostics 41
B
Dell Support Center 37
Bluetooth wireless technology 14
C
device status lights 14
Diagnostic Checklist 57
disc drive
CDs, playing and creating 28
chipset 64
computer capabilities 28
computer, setting up 5
connect(ing)
to the Internet 9
Contacting Dell 58
customer service 53
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supported disc sizes 26
discs
ejecting 26
using 26
DisplayPort connector 21
drivers and downloads 61
DVDs, playing and creating 28
Index
E
I
email addresses
for technical support 54
Internet connection 9
ISP
Internet Service Provider 9
F
facial recognition 22
M
finding more information 60
memory support 63
FTP login, anonymous 54
my dell downloads 38
H
N
hardware problems
network connection
diagnosing 40
Hardware Troubleshooter 40
help
getting assistance and support 52
fixing 32
O
order status 55
P
power problems, solving 33
power strips, using 6
problems, solving 31
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Index
processor 62
System Messages 38
products
system recovery media 8
information and purchasing 55
R
T
technical support 53
resources, finding more 60
restoring factory image 50
S
setup, before you begin 5
shipping products
for return or repair 56
U
USB PowerShare 18
V
ventilation, ensuring 5
W
software features 28
warranty returns 56
software problems 34
Windows
solving problems 31
specifications 62
support email addresses 54
support sites
worldwide 54
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Program Compatibility Wizard 35
setup 8
wired network
network cable, connecting 6
wireless network connection 10
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Printed in China.
Printed on recycled paper.
www.dell.com | support.dell.com
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