Dell 924 All-in-One Photo Printer printers accessory Owner's Manual

Dell™ Photo All-In-One Printer 924

Owner’s Manual

Look Inside For:

• Ordering Supplies

• Getting Started

• Using the Printer

• Understanding the Printer Software

• Maintenance and Troubleshooting

w w w . d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m

Ordering Supplies

Your Dell Photo AIO Printer 924 includes software installed to detect the ink levels in the printer. During a print job, a screen appears on your computer to warn you of low ink levels. You can order ink online at

www.dell.com/supplies or by phone.

US

Australia

Austria

Belgium

Canada

Chile

Colombia

Czech

Denmark

Finland

France

Germany

Ireland

Italy

Japan

877-INK-2-YOU

1300 303 290

08 20 - 24 05 30 35

02.713 1590

877-501-4803

1230-020-3947

800-202874

01800-9-155676

+420 225 372 711

3287 5215

09 2533 1411

825387247

0800 2873355

1850 707 407

800602705

044-556-3551

Luxembourg

Malaysia

Mexico

Netherlands

Norway

Portugal

PRC

Poland

Puerto Rico

Singapore

South Africa

Spain

Sweden

Switzerland

UK

NOTE: If your country is not listed, contact your Dell distributor to order supplies.

Your printer has been designed to print using the following ink cartridges.

02.713 1590

1800 88 0301

001 866 851 1754

020 - 674 4881

231622 64

21 4220710

800-858-0888

022 579 59 65

866-851-1760

1800 394 7486

0860 102 591

902120385

08 587 705 81

0848 335 599

0870 907 4574

Supply Item

Standard Capacity black ink cartridge

Standard Capacity color ink cartridge

High Capacity black ink cartridge

High Capacity color ink cartridge

Photo ink cartridge

Part number

J5566

J5567

M4640

M4646

J4844

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your printer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

____________________

Information in this document is subject to change without notice.

© 2005 Dell Inc. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell and the DELL logo, Dell Picture Studio, and Dell Ink Management System are trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

UNITED STATES GOVERNMENT RESTRICTED RIGHTS

This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Dell Inc., One Dell Way, Round Rock, Texas, 78682, USA.

Contents

1 About Your Printer

Understanding the Printer Parts

. . . . . . . . . . . . . . . . . .

11

Setting Up Your Printer

. . . . . . . . . . . . . . . . . . . . . .

13

Setting the Language on Your Printer . . . . . . . . . . . . . . 13

Resetting the Language on Your Printer . . . . . . . . . . . . . 13

Using the Operator Panel

. . . . . . . . . . . . . . . . . . . . . .

14

Operator Panel Menus . . . . . . . . . . . . . . . . . . . . . . 15

Understanding the Automatic Paper Type Sensor

. . . . . . . . .

17

Loading Paper

. . . . . . . . . . . . . . . . . . . . . . . . . . .

19

Print Media Guidelines

. . . . . . . . . . . . . . . . . . . . . . .

20

Placing Your Document on the Scanner Glass

. . . . . . . . . . .

21

2 Using the Printer

Printing

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

23

Printing a Document

. . . . . . . . . . . . . . . . . . . . . .

23

Printing Photos

. . . . . . . . . . . . . . . . . . . . . . . . .

24

Print Borderless Photos . . . . . . . . . . . . . . . . . . . . . 25

Printing Photos From a PictBridge-Compatible Camera

. . . . .

26

Copying

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

26

Copying Documents Using the Operator Panel . . . . . . . . . . 26

Copying Documents Using Your Computer . . . . . . . . . . . . 27

Copying Photos Using Your Computer . . . . . . . . . . . . . . 28

Copying Photos Without a Computer . . . . . . . . . . . . . . 28

Contents 5

Changing Copy Settings

. . . . . . . . . . . . . . . . . . . .

29

Scanning

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30

Scanning Photos . . . . . . . . . . . . . . . . . . . . . . . . 30

Scanning Multiple Pages or Images . . . . . . . . . . . . . . 31

Scanning a Photo or Document Across a Network . . . . . . . 32

Editing Scanned Text Using Optical Character Recognition

(OCR)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

33

Saving an Image on Your Computer . . . . . . . . . . . . . . 34

E-mailing a Scanned Image or Document

. . . . . . . . . . .

34

Enlarging or Reducing Images or Documents

. . . . . . . . . .

35

Faxing

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

35

Installing Microsoft Fax Console in Windows XP . . . . . . . . 36

Configuring Microsoft Fax Console (Windows XP) or Fax

Service Management (Windows 2000) . . . . . . . . . . . . . 36

Faxing a Paper Document

. . . . . . . . . . . . . . . . . . .

37

Faxing Electronic Documents

. . . . . . . . . . . . . . . . .

38

Receiving a Fax Using Fax Console or Fax Service

Management . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Viewing Sent and Received Faxes Using Fax Console or Fax

Service Management . . . . . . . . . . . . . . . . . . . . . . 38

Viewing the Status of a Fax Using Fax Console or Fax

Service Management . . . . . . . . . . . . . . . . . . . . . . 39

Changing the Fax Configuration . . . . . . . . . . . . . . . . 39

3 Understanding the Software

Using the Dell All-In-One Center

. . . . . . . . . . . . . . . . .

41

Using Printing Preferences

. . . . . . . . . . . . . . . . . . . .

43

Using Dell Picture Studio v2.0

. . . . . . . . . . . . . . . . . .

45

Dell Ink Management System

. . . . . . . . . . . . . . . . . . .

45

Removing and Reinstalling the Software

. . . . . . . . . . . . .

47

6 Contents

4 Ink Cartridge Maintenance

Replacing Ink Cartridges

. . . . . . . . . . . . . . . . . . . . . .

49

Aligning Ink Cartridges

. . . . . . . . . . . . . . . . . . . . . . .

53

Cleaning the Ink Cartridge Nozzles

. . . . . . . . . . . . . . . .

54

5 Troubleshooting

Setup Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . .

55

Computer Problems . . . . . . . . . . . . . . . . . . . . . . . 55

Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . 56

General Problems

. . . . . . . . . . . . . . . . . . . . . . . . . .

57

Faxing Problems

. . . . . . . . . . . . . . . . . . . . . . . .

57

Paper Problems

. . . . . . . . . . . . . . . . . . . . . . . . .

57

Error Messages and Lights

. . . . . . . . . . . . . . . . . . . . .

58

Improving Print Quality

. . . . . . . . . . . . . . . . . . . . . .

60

6 Contacting Dell

Technical Assistance

. . . . . . . . . . . . . . . . . . . . . . . .

61

Automated Order-Status Service

. . . . . . . . . . . . . . . . . .

61

Contacting Dell

. . . . . . . . . . . . . . . . . . . . . . . . . . .

62

7 Appendix

U.S. Terms and Conditions of Sale

. . . . . . . . . . . . . . . . .

81

Limited Warranties and Return Policy

. . . . . . . . . . . . . . .

84

Dell™ Printer Consumables Limited Warranties

. . . . . . . . . .

88

Export Regulations

. . . . . . . . . . . . . . . . . . . . . . . . .

89

Contents 7

Dell™ Software License Agreement

. . . . . . . . . . . . . . . .

89

Regulatory Notices

. . . . . . . . . . . . . . . . . . . . . . . .

90

Index

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

93

8 Contents

CAUTION: SAFETY INSTRUCTIONS

Use the following safety guidelines to help ensure your own personal safety and to help protect your product and working environment from potential damage.

• If your product includes a modem, the cable used with the modem should be manufactured with a minimum wire size of 26 American wire gauge (AWG) and an FCC-compliant RJ-11 modular plug.

• To help protect your product from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or uninterruptible power supply cord (UPS).

• Do not use your printer in a wet environment, for example, near a bath tub, sink, or swimming pool or in a wet basement.

• Ensure that nothing rests on your product’s cables and that the cables are not located where they can be stepped on or tripped over.

• Use only the power cable provided with this product or the manufacturer’s authorized replacement power cable.

CAUTION: If your product is not marked with this symbol , it must be connected to an electrical outlet that is properly grounded.

• Connect the power cable to an electrical outlet that is near the product and easily accessible.

• To completely turn off the product, the power cable must be removed from the power source.

• Refer service or repairs, other than those described in the user documentation, to a professional service person.

• Do not use the fax feature during an electrical storm. Do not set up this product or make any electrical or cabling connections, such as the power cable or telephone, during an electrical storm.

• This product is designed to meet safety standards with the use of specific Dell-authorized components. The safety features of some parts may not always be obvious. Dell disclaims liability associated with the use of non-Dell-authorized components.

• Refer to your Owner’s Manual for instructions on the proper way to clear paper jams.

CAUTION: SAFETY INSTRUCTIONS 9

10 CAUTION: SAFETY INSTRUCTIONS

4

5

6

About Your Printer

Understanding the Printer Parts

2 1

3

12

11

10

1

7

8 9

About Your Printer 11

Part:

1 Paper support

2 Paper guide

3 Top cover

4 Paper exit tray

Description:

Part that supports loaded paper.

Guide that helps the paper feed into the printer properly.

Top of printer that holds your document or photo flat while you scan it.

Tray that holds the paper as it exits the printer.

NOTE: Pull the paper exit tray straight out to extend it.

5

6

7

8

9

Printer unit

Ink cartridge carrier

Scanner support

USB connector

Power connector

Unit you lift to gain access to the ink cartridges.

Carrier that holds two ink cartridges, one color and the other black or photo. For more information on your cartridges, see "Replacing

Ink Cartridges" on page 49.

Part under printer unit that keeps the printer open while you change ink cartridges.

NOTE: To close the printer for normal operation, lift the printer unit, press the scanner support to the right, and then lower the printer unit until it rests on the main body of the printer.

Slot into which you plug the USB cable (sold separately). The other end of the USB cable plugs into your computer.

Slot into which you plug the power cable.

NOTE: Insert the power cable into the printer before connecting the power cable into the wall outlet.

10 PictBridge USB connector Slot into which you plug the USB cable (sold separately) that connects your printer to a PictBridge-enabled camera. For more information, see "Printing Photos From a PictBridge-Compatible

Camera" on page 26.

11 Operator panel

12 Scanner glass

Panel on the printer you use to control copying, faxing, and printing. For more information, see "Using the Operator Panel" on page 14.

Surface on which you place your document or photo face down to copy, fax, or scan it.


Setting Up Your Printer

NOTE: The Dell AIO Printer 924 supports Microsoft® Windows® 2000, Windows XP, and

Windows XP Professional x64 Edition.

Follow the instructions on your Setting Up Your Printer poster to install the hardware and software. If you encounter problems during setup, see "Setup Problems" on page 55.

Setting the Language on Your Printer

To set the language on your printer initially:

1 When you first power on your printer, press the Arrow buttons language.

2 Press the Menu button to select your language.

to find your

Resetting the Language on Your Printer

If you need to change the default language used on the operator panel, complete the following steps:

1 Press the Power button to turn off the printer.

2 Press the Power button and the up arrow button simultaneously.

3 When the language settings appear, press the Arrow buttons language.

to scroll to your

4 Press the Menu button to select your language.


Using the Operator Panel

The operator panel buttons allow you to scan, copy, and customize documents. The printer is on when the Power button is illuminated.

1

Use the

Display

2 Menu button

3

4

Up/Down arrow buttons

Power button

1

2

3

Menu

Cancel

Start

8

7

6

4 5

To

• View the number of copies selected.

• View settings for Mode, Copy, Copies, Quality,

Dark, Size, Zoom, and Maintenance. For more information, see "Operator Panel Menus" on page 15.

• Scroll through the available menus. Each time you press this button, the current option is saved and the next menu appears on the display.

• Feed newly loaded paper.

• Navigate menus and menu items.

• Decrease/increase number of copies.

• Change the selected mode.

Turn your printer on or off.


5

6

7

8

Use the

Error light

Cancel button

Start button

Ink Drop

To

Alert you to errors such as paper out, paper jam, or low ink.

• Cancel a scan, print, or copy job in progress.

• Cancel a copy job (using only the printer), and eject a page.

• Exit a menu, and return to the default settings.

Start the copying or scanning process. If the printer is in Scan mode, pressing this button opens the Dell

All-In-One Center (if your printer is connected to a computer).

Determine the amount of ink remaining in each ink cartridge.

• The black ink cartridge level is shown in the display above the black ink drop.

• The color ink cartridge level is shown in the display above the blue ink drop.

Operator Panel Menus

When you press the Menu button , the following menus appear. Press the Arrow buttons

to scroll through the options available in each menu. When the setting you want to use is displayed, press the Menu button again to save the setting and move to the next menu available.


Copy Mode

Menu:

Copy

Submenu item: Settings:

Copy • Color*

• Black

Copies (use arrow buttons to specify quantity)

Quality • Draft

• Normal*

• Photo

Dark (use arrow buttons to specify darkness setting)

Size • Letter*

• Legal

• B5

• A4

• A5

• 3x6

• 4x6

• L

• 2L

• 5x7

• Hagaki

• 10x15 cm

• 13x18 cm

Zoom • 25%

• 50%

• 75%

• 100%*

• 125%

• 150%

• 175%

• 200%

• 4x6

• 5x7

• Letter

• A4

• L

• 2L

• Hagaki

* Factory default setting


Scan Mode

The Scan submenu is only available if the printer is connected to a network adapter. If you choose Scan as the mode, you are prompted to choose the destination computer for the scanned document. You can scroll through the available computers by pressing the arrow buttons.

Pressing the Menu button selects the currently displayed computer name.

NOTE: If your printer is connected locally, the Scan submenu does not appear; the host computer is automatically selected.

Maintenance Mode

Menu

Maintenance

Submenu item

Align Cartridges

Clean Cartridges

Print Text Page

Back

NOTE: The Back option allows you to leave the Maintenance menu without making a selection.

Choosing this option takes you back one menu level.

Understanding the Automatic Paper Type Sensor

Your printer has an automatic paper type sensor that detects the following paper types:

• Plain

• Transparency

• Glossy/photo

If you load one of these paper types, the printer detects the paper type and automatically adjusts the Quality/Speed settings.

Paper type

Quality/Speed settings

Black and Color Cartridges Installed Photo and Color Cartridges

Installed

Plain Normal

Transparency Normal

Glossy/photo Photo

Photo

Photo

Photo

NOTE: Your printer cannot detect the paper size.


To choose paper size:

1 With your document open, click File

→

Print.

2 In the Print dialog box, click Preferences or Properties (depending on your program or operating system).

3

1

2

The Printing Preferences dialog box opens.

On the Print Setup tab, select the paper size.

4 Click OK.

Unless you turn off the automatic paper type sensor, it always remains on. To turn off the automatic paper type sensor for a specific print job:

With your document open, click File

→

Print.

In the Print dialog box, click Preferences or Properties (depending on your program or operating system).

3

4

5


Click the Print Setup tab.

Select the paper type from the Media Type drop-down menu.

Click OK.

To turn off the automatic paper type sensor for all print jobs:

1

2

3

4

5

6

In Windows XP, click Start

→

Control Panel

→

Printers and Other Hardware

→

Printers and

Faxes.

In Windows 2000, click Start

→

Settings

→

Printers.

Right-click the Dell Photo AIO Printer 924 icon.

Click Printing Preferences.

Click the Print Setup tab.

Select the paper type from the Media Type drop-down menu.

Click OK.


Loading Paper

1 Fan the paper.

2

3

Center the paper on the paper support.

Adjust the paper guides so both are resting against the edges of the paper.

NOTE: Do not pull on both paper guides simultaneously. When one paper guide is moved, the other adjusts accordingly.

NOTE: Do not force paper into the printer. The paper should be flat against the paper support surface, and the edges of the paper should be flush against both paper guides.


Print Media Guidelines

Load up to:

100 sheets of plain paper

20 sheets of banner paper

10 envelopes

Make sure:

• The paper is centered between the left and right paper guides.

NOTE: Load letterhead paper with the top of the letterhead entering the printer first and facing up.

• You select Draft, Normal, or Photo print quality.

NOTE: Do not select Draft if you have a Photo cartridge installed.

• You remove any paper from the paper support before inserting banner paper.

• You place a stack of banner paper on or behind the printer, with only the number of sheets required.

NOTE: You must select A4 Banner or Letter Banner paper size in Print

Properties. Failure to do so will cause a paper jam. See "Paper Problems" on page 57.

• You load the leading edge of the banner paper into the printer against the right side of the paper support.

• The banner paper is centered between the left and right paper guides.

• You use banner paper designed for inkjet printers.

• The print side of the envelopes faces up.

• The envelopes are centered on the paper support, in between the left and right paper guides.

• The stamp location is in the upper left corner and printed with landscape orientation.


NOTE: For Japanese customers: If you are mailing within Japan, the envelope can be printed with portrait orientation with the stamp in the lower right corner or with landscape orientation with the stamp in the lower left corner. If you are mailing internationally, print landscape orientation with the stamp in the upper left corner.

• The paper guide rests against the left edge of the envelopes.

• You select the correct envelope size. Select the next biggest size if the exact envelope size is not listed, and set the left and right margins so that your envelope text will be correctly positioned.

Load up to:

25 greeting cards, index cards, postcards, or photo cards

25 sheets of photo or glossy paper

• The print side of the cards faces up.

• The cards are centered on the paper support, in between the left and right paper guides.

• The paper guide rests against the left edge of the cards.

• You select Normal or Photo print quality.

• The glossy side of the paper faces up.

• The paper is centered on the paper support, in between the left and right paper guides.


• The paper is loaded vertically against the right side of the paper support.

10 iron-on transfers • You follow the loading instructions on the packaging.

• The blank side of the transfer faces up.

• The transfer is centered on the paper support, in between the left and right paper guides.


NOTE: For best results, iron-on transfers should be fed one sheet at a time.

50 transparencies

Make sure:

• The rough side of the transparencies faces up.

• The transparencies are centered on the paper support, in between the left and right paper guides.

NOTE: You can load a single transparency into the paper support without removing plain paper.


Placing Your Document on the Scanner Glass

1 Open the top cover.


2 Place the document on the scanner glass.

3

NOTE: Make sure the upper left corner of the front of the item aligns with the arrow on the printer.

Close the top cover.


Using the Printer

Printing

Printing a Document

1

2

Turn on your computer and printer, and make sure they are connected.

Load paper with the print side facing up. For more information, see "Loading Paper" on page 19.

2

3

4


→

Print.

To customize your print settings: a b

Click Preferences, Properties, Options, or Setup (depending on the program or operating system).


On the Print Setup tab, select the print quality/speed, paper size, black and white or color printing, borderless printing, orientation, and number of copies.

c d

On the Advanced tab, you can specify a 2-sided printing option, a specialized layout option, or if you want to use Automatic Image Sharpening.

After making the changes in Printing Preferences, click OK at the bottom of the screen to return to the Print dialog box.

5 Click OK or Print (depending on the program or operating system).

Using the Printer 23

Printing Photos

1

2

3

4

Load the photo paper with the print (glossy) side facing up. For more information, see

"Print Media Guidelines" on page 20.

Make sure you have a color cartridge and a photo cartridge installed. For more information, see "Replacing Ink Cartridges" on page 49.


→

Print.

To customize your print settings, click Preferences, Properties, Options, or Setup

(depending on the program or operating system).


5

6

NOTE: If you are using the Dell Picture Studio™ v2.0, select View All Printer Settings to view Print

Properties.

On the Print Setup tab, select Photo, and then select the dpi settings for the photo from the drop-down menu.

Select the paper size, orientation, and the number of copies.

7

8

9

NOTE: Photo/glossy paper is recommended for printing photos.

When you are finished customizing your print settings, click OK.

Click OK or Print (depending on the program or operating system).

To prevent your photos from sticking together or smudging, remove each photo after it exits the paper exit tray.

NOTE: Before placing your prints in a nonadhesive photo album or frame, allow sufficient time for the prints to dry thoroughly (12 to 24 hours, depending on the ambient conditions). This maximizes the life of your prints.

24 Using the Printer

Print Borderless Photos

1

2

3

4

5

6

7

8

For best results, load photo/glossy paper, and make sure the print side is facing up. For more information, see "Print Media Guidelines" on page 20.

Make sure you have a color cartridge and a photo cartridge installed. For more information, see "Replacing Ink Cartridges" on page 49.


→

Print.

To customize your print settings, click Preferences, Properties, Options, or Setup

(depending on the program or operating system).


On the Print Setup tab, select Photo, and then select the dpi settings for the photo from the drop-down menu.

Select the Borderless check box, orientation of the photo, and the number of copies you want.

On the Advanced tab, select the borderless paper size from the drop-down menu, and click

OK.

Click OK or Print (depending on the program or operating system).


Printing Photos From a PictBridge-Compatible Camera

Your printer supports PictBridge-compatible cameras.

1

2

Insert one end of the USB cable into the camera.

Insert the other end of the USB cable into the PictBridge port on the front of the printer.

NOTE: When your printer is not connected to a computer, and a PictBridge-compatible camera is connected to your printer, most functions accessed from your printer’s operator panel buttons are unavailable. These functions become available after you disconnect the PictBridge-compatible camera from your printer.

3 Turn on your digital camera. Refer to the instructions included with your camera for selection of the appropriate camera USB settings and PictBridge connection and usage information.

NOTE: For many digital cameras, there are two USB mode selections: computer and printer (or

PTP). For PictBridge-compatible printing, the printer (or PTP) USB selection should be used. For more information, refer to the documentation included with your camera.

Copying

To make copies, you can use the printer operator panel or your computer.

Copying Documents Using the Operator Panel

1

2

3

Turn on your printer.

Load the paper. For more information, see "Loading Paper" on page 19.

Open the top cover.


4

5

6

Place the document you want to copy face down on the scanner glass and make sure the upper left corner of the front of the document aligns with the arrow on the printer. For more information, see "Placing Your Document on the Scanner Glass" on page 21.


Access the menu to change copy settings. For more information, see "Operator Panel

Menus" on page 15.

7 On the operator panel, press the Start button . The copy is made in the currently specified copy selection (Color or Black).

Copying appears on the display.

NOTE: If you press the Start button without specifying a copy selection, the copy is printed in color by default.

Copying Documents Using Your Computer

1

2

3

4

5

6

7

8

9



Open the top cover.

Place the document you want to copy face down on the scanner glass, and make sure the upper left corner of the front of the document aligns with the arrow on the printer. For more information, see "Placing Your Document on the Scanner Glass" on page 21.


Click Start

→

Programs or All Programs

→

Dell Printers

→

Dell Photo AIO Printer

924

→

Dell All-In-One Center.

The Dell All-In-One Center opens.

Select the number of copies (1–99) and color setting from the drop-down menu.

Click See More Copy Settings to:

– Choose a copy quality.

– Select the blank paper size.

– Select the original document size.

– Lighten or darken your document.

When you are finished customizing your settings, click Copy Now.


Copying Photos Using Your Computer

1

2

3

4

5

6

7

8

9

10

11


Load photo paper with the print side facing up. For more information, see "Print Media

Guidelines" on page 20.

Open the top cover.

Place the photo you want to copy face down on the scanner glass, and make sure the upper left corner of the front of the photo aligns with the arrow on the printer. For more information, see "Placing Your Document on the Scanner Glass" on page 21.


Click Start

→


→

Dell Printers

→


924

→



Click Preview Now.

Adjust the dotted lines to fit around the portion of the image you want to print.

In the Copy section, select a quantity, and choose a photo option (Color Photo or Black

and White Photo).

To customize your photo, click See More Copy Settings.

When you finish customizing your settings, click Copy Now.

Copying Photos Without a Computer

1

2

3

4

5

6


Load photo paper with the print side facing up. For more information, see "Loading Paper" on page 19.

Open the top cover.

Place the photo you want to copy face down on the scanner glass, and make sure the upper left corner of the front of the photo aligns with the arrow on the printer. For more information, see "Placing Your Document on the Scanner Glass" on page 21.


From the Quality submenu, select Photo . For more information, see "Operator Panel

Menus" on page 15.

7 Press the Start button .


Changing Copy Settings

1 Click Start

→


→

Dell Printers

→


924

→


2

3

4

5


Select a copy quantity and color.

Click See More Copy Settings to:

– Choose a copy quality.

– Select the blank paper size.

– Select the original document size.

– Lighten or darken your document.

– Reduce or enlarge your document.

Click the Advanced button to change options such as paper size and quality.

To make any changes, click the following tabs.

Click this tab:

Print

Scan

Image Enhancements

Image Patterns

To:

• Select the paper size and type.

• Select borderless printing options.

• Select the print quality.

• Select the color depth and scan resolution.

• Auto-crop the scanned image.

• Sharpen your blurry images.

• Adjust the brightness of your image.

• Adjust the color correction curve (gamma) of your image.

• Smooth the conversion of a gray image to a black and white dot pattern (dither).

• Remove image patterns from magazines or newspapers (descreen).

• Reduce the background noise on your color document.

6 When you finish customizing your copy settings, click OK, and then click Copy Now.


Scanning

You can scan with your printer using the printer operator panel or your computer.

1

2

3

4

5


Open the top cover.

Place the document you want to scan face down on the scanner glass, and make sure the upper left corner of the front of the document aligns with the arrow on the printer. For more information, see "Placing Your Document on the Scanner Glass" on page 21.


Open the Dell All-In-One Center by clicking Start

→

Programs or All Programs

→

Dell

Printers

→

Dell Photo AIO Printer 924

→



6

NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When your printer is in Scan mode, press the Start button . The Dell All-In-One Center opens on your computer.

In the Send scanned image to: drop-down menu, select a program as your scan destination. For example, choose Fax to scan an image you want to fax.

7

8

NOTE: If the program you want to use is not listed, select Search for more... in the drop-down menu.

On the next screen, click Add to locate and add your program to the list.

Customize your scan settings.

Click Scan Now to complete your scan.

Scanning Photos

1

2

3

4


Open the top cover.

Place the photo you want to scan face down on the scanner glass, and make sure the upper left corner of the front of the document aligns with the arrow on the printer. For more information, see "Placing Your Document on the Scanner Glass" on page 21.



5 Open the Dell All-In-One Center by clicking Start

→


→

Dell

Printers

→


→



6

7

8


Click Preview Now to see your scanned image.

Adjust the dotted lines to fit around the portion of the image you want to scan.

In the Send scanned image to: drop-down menu, select the program you want to use.

9

10



Change any settings.

When you finish customizing your image, click Scan Now.

When your document has finished processing, the selected program opens.

Scanning Multiple Pages or Images

1

2

3

4

5


Open the top cover.

Place the first item you want to scan face down on the scanner glass, and make sure the upper left corner of the front of the sheet aligns with the arrow on the printer. For more information, see "Placing Your Document on the Scanner Glass" on page 21.



→


→

Dell

Printers

→


→




6 In the Send scanned image to: drop-down menu, select a program as your scan destination.




7

8

9

10

11

12

13

14

In the Scan section, click See More Scan Settings.

Click the Advanced button.

Click Display Advanced Scan Settings to change advanced options.

On the Scan tab, click the Scan multiple items before output box.

Click OK.

When you finish customizing your settings, click Scan Now.

After you scan the first page, a prompt appears requesting the next page.

Place the next sheet on the scanner glass, and click Yes. Repeat until you finish scanning all pages.

When finished, click No. The program opens with the multiple pages scanned.

Scanning a Photo or Document Across a Network

If your printer is attached to a network, you can scan photos or documents and have them sent to any computer on the network.

1

2

3

Open the top cover.

Place the document or photo you want to scan face down on the scanner glass, and make sure the upper left corner of the front of the item aligns with the arrow on the printer. For more information, see "Placing Your Document on the Scanner Glass" on page 21.


4

5

Press the up arrow button on the operator panel to change printer modes. When the

LED displays Scan , press the Menu button to save the selection.

From the submenu, scroll through the available computers until you find the one you want to send your photo or document to, and then press the Menu button to save the selection.

The photo or document is scanned and sent to the specified computer.

NOTE: If your printer is connected locally, the Scan submenu does not appear; the host computer is automatically selected.


Editing Scanned Text Using Optical Character Recognition (OCR)

Optical Character Recognition (OCR) software converts a scanned image into editable text within a word-processing program.

1

2

NOTE: Japanese and Chinese customers: Ensure you have OCR software installed on your computer.

A copy of OCR software was provided with your printer and should have installed at the same time as your printer drivers.

Open the top cover.

Place the document you want to scan face down on the scanner glass. Make sure the upper left corner of the front of the document aligns with the arrow on the printer.

3

4



→


→

Dell

Printers

→


→



5


In the Send scanned images to: drop-down menu, select a word-processing or text-editing program.




6

7

In the How will the scan be used? drop-down menu, select To edit text (OCR and 300

DPI).

Click Scan Now.

The scanned text appears.

Saving an Image on Your Computer

1 Click Start

→


→

Dell Printers

→


924

→


2

3


In the Productivity Tools section, click Save an image on my computer.

Follow the instructions on your screen.

E-mailing a Scanned Image or Document

To send scanned images or documents through e-mail:

1

2

3

4

5

6

7

8

9

10

Open the top cover.

Place the document or photo you want to scan face down on the scanner glass, and make sure the upper left corner of the front of the item aligns with the arrow on the printer. For more information, see "Placing Your Document on the Scanner Glass" on page 21.


Click Start

→


→

Dell Printers

→


924

→




In the Productivity Tools section, click E-mail an image to a friend.

In the What is being scanned? menu, make a selection.

Follow the instructions on the screen to prepare the photograph for e-mail.

Click Next.

Open your e-mail program, write a note to accompany the attached photo, and then send it.

NOTE: If you have questions about attaching documents to e-mail, consult the Help for your e-mail program.


Enlarging or Reducing Images or Documents

If you are using your printer with a computer, you can enlarge or reduce your document between

25–400 percent using the Dell All-In-One Center.

If you are using your printer without a computer, you can enlarge or reduce your document by

25, 50, 100, 150, or 200 percent, and with Fit-to options using the operator panel.

1

2

3

4

5

6

7

8

9


Open the top cover.

Place the document or photo face down on the scanner glass, and make sure the upper left corner of the front of the item aligns with the arrow on the printer. For more information, see "Placing Your Document on the Scanner Glass" on page 21.


Click Start

→


→

Dell Printers

→


924

→




In the Productivity Tools section, select Enlarge or reduce an image.

Follow the instructions on the screen to select the size of your new image.

When you finish customizing your image, click Print Now.

Faxing

To send a fax using this printer, you need to have the printer attached to a computer which is equipped with a modem and has Microsoft Fax installed. Before you do anything else, check to see that the Microsoft Fax software is on your computer:

Click Start

→


→

Accessories

→

Communications.

For Windows XP:

• If you see Fax in the list that appears, you have Microsoft Fax on your computer. Continue with "Configuring Microsoft Fax Console (Windows XP) or Fax Service Management

(Windows 2000)" on page 36.

• If you do not see Fax in the list that appears, continue with "Installing Microsoft Fax

Console in Windows XP" on page 36.

For Windows 2000, Fax Service Management is automatically installed.


Installing Microsoft Fax Console in Windows XP

1 Click Start

→

Settings

→

Control Panel. Under Pick a Category, click Add or Remove

Programs.

2

3

4

5

6

The Add or Remove Programs dialog box opens.

Click Add/Remove Windows Components.

In the Components list, click to select the Fax Services box.

Click Next.

Click Finish.

In the Add or Remove Programs dialog box, click Close.

Configuring Microsoft Fax Console (Windows XP) or Fax Service Management

(Windows 2000)

To configure for fax:

1

2

3

4

5

6

7

Click Start

→


→

Accessories

→

Communications

→

Fax

→

Fax

Console (Windows XP) or Fax Service Management (Windows 2000).

On the Welcome to Fax Configuration screen, click Next.

On the Sender Information screen, type the information you want to be displayed on your fax cover page, and then click Next.

On the Select Device for Sending or Receiving Faxes screen, click the modem that is installed in your computer in the Please select the fax device list.

If you want to disable the sending of faxes, click to clear the Enable Send check box.

Click the Manual answer button or Automatically answer after (user-defined number of rings) button.

Click to select the Enable Receive check box if you want to receive faxes.

8

9

NOTE: Selecting the Enable Receive check box allows you to receive faxes but may cause the computer modem to answer all phone calls, in which case you may not receive voice mail.

Click Next.

On the Transmitting Subscriber Identification (TSID) screen, type the identification information (usually your fax number and your name or business name) in the TSID box.

This information will appear in the header area of the faxes you send and identifies your fax machine to the person who receives your faxes.

NOTE: The TSID is mandatory in some areas.


10 Click Next.

11

12

13

NOTE: Steps 10–13 only occur if you enabled your machine to receive faxes in step 6.

On the Called Subscriber Identification (CSID) screen, type the CSID (appears to confirm that the fax is being sent to the correct recipient) that you want in the CSID box.

Click Next.

On the Routing Options screen, click to select the Print it on check box if you want each received fax to be automatically printed. When you select this check box, select the Dell

Photo AIO Printer 924 to print the received fax.

14

15

16

NOTE: Your printer must be on and connected to your computer in order to automatically print faxes.

Click to select the Store a copy in a folder check box if you want to create an archive copy of each fax. When you select this check box, you are able to specify the storage location for the fax copy.

Click Next.

Confirm the configuration settings in the Configuration Summary list, and then click

Finish.

You are now ready to send or receive faxes.

Faxing a Paper Document

To fax a single or multiple page paper document, use the Dell All-In-One Center.

1

2

3

Turn on your printer and computer, and make sure they are connected. Make sure your computer modem is connected to an active analog phone line. If you have DSL broadband service on the same phone line that you are using to fax, you must also have a DSL filter installed. Contact your Internet Service Provider for information.

Place your document on the scanner glass, and make sure the upper left corner aligns with the arrow on the printer.

Click Start → Programs or All Programs → Dell Printers → Dell Photo AIO Printer

924 → Dell All-In-One Center.



4 In the Dell All-In-One Center you can either:

• In the Scan or Fax section, send a single or multiple page fax. First, customize your fax job by answering the questions that appear on your screen.

To send a single-page fax, click Fax Now.

To send a multiple-page fax, click Advanced

→

Scan multiple items before output

→

OK.

• In the Productivity Tools section, click Fax an image, and follow the instructions on the screen.

NOTE: One of the questions on the screen asks if there is more than one page. If there are multiple pages in your fax, you should choose Yes, prompt me for each page.

Faxing Electronic Documents

1 With the file open, click File

→

Print.

2

3

In the printer list, select Fax.

Click Print, and then follow the instructions on the screen.

Receiving a Fax Using Fax Console or Fax Service Management

1

2

3

Make sure that an active telephone line is connected to the wall jack connector on the computer modem.

Click Start

→


→

Accessories

→

Communications

→

Fax.

Click Fax Console or Fax Service Management.

If you selected the Enable Receive check box when configuring Fax Console or Fax Service

Management, you are now ready to receive a fax.

NOTE: Selecting the Enable Receive check box allows you to receive faxes but may cause the computer modem to answer all phone calls, in which case you may not receive voice mail.

Viewing Sent and Received Faxes Using Fax Console or Fax Service Management

1

NOTE: Only faxes sent and received by Fax Console can be seen by Fax Console.

Click Start → Programs or All Programs → Accessories → Communications → Fax.

2 Click Fax Console or Fax Service Management.

View received faxes in the Inbox; view sent faxes in Sent Items.


Viewing the Status of a Fax Using Fax Console or Fax Service Management

1 Click Start

→


→

Accessories

→

Communications

→

Fax.

2

3

4

5

6

7

Click Fax Console or Fax Service Management.

The following folders appear:

• Incoming — faxes currently being received

• Inbox — faxes that have been received

• Outbox — faxes scheduled to be sent

• Sent Items — faxes successfully sent

Click the folder of your choice.

Click the fax in the right pane for which you want to view the status, and then click

Preferences or Properties.

Click the General tab, and view the Status line.

Click Close when you are finished.

Changing the Fax Configuration

1 Click Start

→


→

Accessories

→

Communications

→

Fax, and then click Fax Console.

2 In Fax Console, click Configure Fax on the Tools menu to start the Fax Configuration

Wizard.



Understanding the Software

The printer software includes:

• Dell All-In-One Center — Allows you to perform various scan, copy, fax, and print operations with newly scanned and previously saved documents and images.

• Printing Preferences — Allows you to adjust printer settings.

• Dell Picture Studio™ v2.0 — Allows you to manage, edit, display, print, and convert photos and other types of images.

• Dell Ink Management System™ — Warns you when your printer is running low on ink.

Using the Dell All-In-One Center

3

The Dell All-In-One Center allows you to:

• Scan, copy, fax, and use productivity tools.

• Select where you want to send the scanned image.

Understanding the Software 41

42

• Select the quantity and color of your copies.

• Access troubleshooting and maintenance information.

• Preview images you want to print or copy.

• Manage photos (copy them to folders, print them, perform creative copying).

To access the Dell All-In-One Center:

Click Start

→


→

Dell Printers

→


→

Dell

All-In-One Center.

The Dell All-In-One Center includes four main sections: Scan or Fax, Copy, Productivity Tools, and Preview.

In this section:

Scan or Fax

Copy

Productivity Tools

Preview

You can:

• Select the program where you want to send the scanned image.

• Select the type of image being scanned.

• Select how you will use the scan.

• Select Fax Now.

NOTE: Click See More Scan Settings to view all settings.

• Select the quantity and color of your copies.

• Select a quality setting for your copies.

• Adjust the size of the scanned area.

• Lighten or darken your copies (this can also be accomplished using the operator panel).

• Enlarge or reduce your copies.

NOTE: Click See More Copy Settings to view all settings.

• Enlarge or reduce an image.

• Repeat an image several times on one page.

• Print an image as a multi-page poster.

• Fax using your computer’s modem.

• E-mail an image.

• Save an image on your computer.

• Edit text found in a scanned document (Optical Character Recognition).

• Modify an image with a photo editor.

• Select a portion of the preview image to scan.

• View an image of what will be printed or copied.

For more information about the Dell All-In-One Center, click Help in the Dell All-In-One

Center.

Understanding the Software

Using Printing Preferences

Printing Preferences allows you to change the various printer settings. You can change your printer settings in Printing Preferences depending on the type of project you want to create.

To access Printing Preferences:

1

1

2


→

Print.

The Print dialog box opens.

2 In the Print dialog box, click Preferences, Properties, Options, or Setup (depending on the program or operating system).


To access Printing Preferences when a document is not open:

In Windows XP, click Start

→

Control Panel

→


→

Printers

and Faxes.

In Windows 2000, click Start

→

Settings

→

Printers.

Right-click the printer icon, and then select Printing Preferences.

NOTE: Changes made to the printer settings from the Printers folder become the default settings for most programs.


Printing Preferences Tabs

Printing Preferences includes three main tabs.

Tab

Print Setup

Advanced

Maintenance

Options

Quality/Speed — Select Automatic, Draft, Normal, or Photo depending on your desired output quality. Draft is the fastest option but should not be selected if you have a photo cartridge installed.

Media Type — Allows you to set the paper type manually, or have the printer sensor detect the paper type automatically.

Paper Size — Select the size and type of paper.

Print Color Images in Black and White — Print your color images in black and white to save the ink in your color ink cartridge.

NOTE: You cannot select this setting if you have selected Color Cartridge

for all Black Printing.

Orientation — Select how the document is arranged on the printed page.

You can print using portrait or landscape orientation.

Multiple Copies — Customize how the printer prints several photocopies of a single print job: Collated, Normal, or Print Last Page First.

2-Sided Printing — Select this to print on both sides of the paper.

Layout — Select Normal, Banner, Mirror, N-up, Poster, Booklet, or

Borderless.

Automatic Image Sharpening — Automatically select the best image sharpening level based on image content.

More Options — Allows you to specify Appearance Mode and

Complete-A-Print settings.

Install Print Cartridges

Clean Print Cartridges

Align Print Cartridges

Print a Test Page

Network Support

Remove Japanese Postcard Residue


Using Dell Picture Studio v2.0

In Dell Picture Studio v2.0, you can explore digital photography and learn how to organize, create, or print photos. There are three components to the Dell Picture Studio:

• Paint Shop Photo Album

Click Start

→


→

Dell Picture Studio v2.0

→

Paint Shop Photo

Album 4

→

Paint Shop Photo Album.

• Dell Picture Studio Home

Click Start

→


→


→

Dell Picture Studio

Home.

• Dell.Shutterfly.com - Online Print Service

Click Start

→


→


→

Dell.Shutterfly.com -

Online Print Service.

Dell Ink Management System

Each time you print a job, a printing progress screen appears, which shows the progress of the print job as well as the amount of ink remaining and the approximate number of pages remaining in the cartridge. The page counter is hidden during the first 50 pages of cartridge use, until printing habits are learned and a more accurate count can be given. The number of pages remaining changes as a result of the type of print jobs the printer completes.

When your ink cartridge levels are low, a Low Ink Warning appears on your screen when you try to print. This warning is displayed every time you print until you install a new ink cartridge. For more information on replacing ink cartridges, see "Replacing Ink Cartridges" on page 49.

When one or both of your ink cartridges are empty, the Reserve Tank window appears on your screen when you try to print. If you continue printing, the print job may not print as you expect.


If your black ink cartridge is out of ink, you can choose to print black from the color ink cartridge

(Process Black) by selecting Complete-A-Print before clicking the Continue Printing button. If you select Complete-A-Print, and click Continue Printing, Process Black is used for all black printing until the black cartridge is replaced, or the option is cleared from More Options, located on the Advanced tab of the Printing Preferences. The Reserve Tank dialog does not display again until after the low ink cartridge has been replaced. The Complete-A-Print check box is automatically reset when a new or different cartridge is installed.


Removing and Reinstalling the Software

If your printer does not function properly, or communication error messages appear when using your printer, you can remove and reinstall the printer software.

1

2

3

4

Click Start

→


→

Dell Printers

→


924

→

Uninstall Dell Photo AIO Printer 924.

Follow the instructions on the screen.

Restart your computer.

Insert the Drivers and Utilities CD, and then follow the instructions on the screen.

If the installation screen does not appear: a In Windows XP, click Start

→

My Computer.

b

In Windows 2000, double-click My Computer from your desktop.

Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.

c d

When the printer software installation screen appears, click Personal Installation or

Network Installation.

Follow the instructions on your screen to complete the installation.



Ink Cartridge Maintenance

Replacing Ink Cartridges

Before performing any of the procedures listed in this section, read and follow the

"CAUTION: SAFETY INSTRUCTIONS" on page 9.

Dell ink cartridges are only available through Dell. You can order more ink online at

www.dell.com/supplies or by phone. To order by phone, see "Ordering Supplies" on page 2.

Dell recommends Dell ink cartridges for your printer. Dell does not provide warranty coverage for problems caused by using accessories, parts, or components not supplied by Dell.

1

2


Lift the printer unit, and position the scanner support between the tabs to hold it open.

4

The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

Ink Cartridge Maintenance 49

3 Press down on the ink cartridge lever to raise each ink cartridge lid.

4 Remove the old ink cartridges.

5

6

Store the cartridges in an air-tight container, such as the storage unit you received with your photo cartridge, or dispose of them properly.

If you are installing new ink cartridges, remove the sticker and transparent tape from the back and bottom of each ink cartridge.


NOTE: The illustration below shows a black cartridge and a color cartridge (used for normal printing). For photo printing, use a photo cartridge and a color cartridge.

7 Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in the left ink cartridge carrier, and the color ink cartridge is secure in the right ink cartridge carrier.


8 Snap each lid closed.

9 Lift the printer unit, and hold the scanner support up while lowering the printer unit until it is completely closed.


Aligning Ink Cartridges

Your printer automatically prompts you to align the ink cartridges when they are installed or replaced. To verify your ink cartridges are aligned, you can print an alignment page. After you close the printer unit, press the Menu button . The alignment page begins printing. During printing, the operator panel display reads Printing alignment page . When complete, the message reads Automatic Alignment Complete . Your ink cartridges are now aligned for optimal print quality.

You may also need to align ink cartridges when characters are not properly formed or are not aligned at the left margin, or when vertical or straight lines appear wavy.

To align the ink cartridges:

1

2

3

4

5

6

7

Load plain paper. For more information, see "Loading Paper" on page 19.

In Windows XP, click Start → Control Panel → Printers and Other Hardware → Printers and

Faxes.

In Windows 2000, click Start → Settings → Printers.




Click the Maintenance tab.

Click Align Print Cartridges.

Click Print.

The ink cartridges align when the page prints.


Cleaning the Ink Cartridge Nozzles

You may need to clean the nozzles when:

• White lines appear in graphics or solid black areas.

• Print appears smudged or too dark.

• Colors fade, do not print, or do not print completely.

• Vertical lines appear jagged, or edges appear rough.

To clean the ink cartridge nozzles:

1

2

3

4

5

6

7

8

9

Load plain paper. For more information, see "Loading Paper" on page 19.

In Windows XP, click Start

→

Control Panel

→


→

Printers and

Faxes.

In Windows 2000, click Start

→

Settings

→

Printers.




Click the Maintenance tab.

Click Clean Print Cartridges.

If the print quality has not improved, click Print Again.

Print your document again to verify the improved print quality.

If you are not satisfied with the print quality, wipe the ink cartridge nozzles, and then print your document again.


Troubleshooting

Follow these tips when you troubleshoot your printer:

• If the printer does not work, ensure that the printer is properly connected.

• If an error message appears on the operator panel display, write down the exact message.

Setup Problems

Computer Problems

V E R I F Y T H A T Y O U R P R I N T E R I S C O M P A T I B L E W I T H Y O U R C O M P U T E R .

The Dell Photo AIO Printer 924 supports Windows 2000, Windows XP, and Windows XP

Professional x64 Edition.

M A K E S U R E Y O U T U R N E D O N B O T H Y O U R P R I N T E R A N D Y O U R C O M P U T E R .

C H E C K T H E U S B C A B L E .

• Ensure the USB cable is firmly connected to your printer and your computer.

• Shut down the computer, reconnect the USB cable as shown on the setup diagram for your printer, and then restart the computer.

I F T H E S O F T W A R E I N S T A L L A T I O N S C R E E N D O E S N O T A P P E A R A U T O M A T I C A L L Y ,

I N S T A L L T H E S O F T W A R E M A N U A L L Y .

1 Insert the Drivers and Utilities CD.

2 Click Install.

D E T E R M I N E I F T H E P R I N T E R S O F T W A R E I S I N S T A L L E D .

Click Start → Programs or All Programs → Dell Printers

→

Dell Photo AIO Printer 924. If Dell

Photo AIO Printer 924 does not appear in the list of programs, the printer software is not installed.

Install the printer software. For more information, see "Removing and Reinstalling the Software" on page 47.

5

Troubleshooting 55

S E T Y O U R P R I N T E R A S T H E D E F A U L T P R I N T E R .

1 In Windows XP, click Start → Control Panel → Printers and Other Hardware → Printers and

Faxes.

In Windows 2000, click Start

→

Settings

→

Printers.

2 Right-click Dell Photo AIO Printer 924, and select Set as Default.

C O R R E C T C O M M U N I C A T I O N P R O B L E M S B E T W E E N T H E D E L L A L L I N - O N E C E N T E R

A N D T H E C O M P U T E R .

• Remove the USB cable from your printer and your computer. Reconnect the USB cable to your printer and your computer.

• Turn off the printer. Unplug the printer power cable from the electrical outlet. Reconnect the printer power cable to the electrical outlet, and turn on the printer.

• Restart your computer.

Printer Problems

E N S U R E T H E P R I N T E R P O W E R C A B L E I S F I R M L Y C O N N E C T E D T O T H E P R I N T E R A N D

T H E E L E C T R I C A L O U T L E T .

D E T E R M I N E I F T H E P R I N T E R H A S B E E N H E L D O R P A U S E D .

1 In Windows XP, click Start

→

Control Panel

→


→

Printers and

Faxes.

In Windows 2000, click Start → Settings → Printers.

2 Double-click Dell Photo AIO Printer 924, and then click Printer.

3 Make sure a check mark is not next to Pause Printing. If a check mark is next to Pause Printing, click Pause Printing to clear it.

C H E C K F O R F L A S H I N G L I G H T S O N T H E P R I N T E R .

For more information, see "Error Messages and Lights" on page 58.

E N S U R E Y O U I N S T A L L E D T H E I N K C A R T R I D G E S C O R R E C T L Y A N D R E M O V E D T H E

S T I C K E R A N D T A P E F R O M E A C H C A R T R I D G E .

M A K E S U R E Y O U L O A D E D T H E P A P E R C O R R E C T L Y .

For more information, see "Loading Paper" on page 19.

56 Troubleshooting

E N S U R E A P I C T B R I D G E E N A B L E D C A M E R A I S N O T C O N N E C T E D T O T H E P R I N T E R .

For more information, see "Printing Photos From a PictBridge-Compatible Camera" on page 26.

E N S U R E T H E P R I N T E R D I S P L A Y S T H E C O R R E C T L A N G U A G E .

For more information, see "Resetting the Language on Your Printer" on page 13.

I F Y O U A R E U S I N G A W I R E L E S S P R I N T E R A D A P T E R , E N S U R E Y O U H A V E T H E L A T E S T

F I R M W A R E U P D A T E S .

For the latest updates and information, visit www.support.dell.com.

General Problems

Faxing Problems

M A K E S U R E Y O U T U R N E D O N B O T H Y O U R P R I N T E R A N D Y O U R C O M P U T E R , A N D T H E

US B C A B L E I S P R O P E R L Y C O N N E C T E D .

E N S U R E T H E C O M P U T E R I S C O N N E C T E D T O A N A C T I V E A N A L O G P H O N E L I N E .

Using the fax function requires a phone connection to the fax/modem in your computer.

W H E N U S I N G A N E X T E R N A L M O D E M , M A K E S U R E I T I S T U R N E D O N , A N D I T I S

C O R R E C T L Y C O N N E C T E D T O Y O U R C O M P U T E R .

Paper Problems

M A K E S U R E Y O U L O A D E D T H E P A P E R C O R R E C T L Y .

For more information, see "Loading Paper" on page 19.

U S E O N L Y P A P E R R E C O M M E N D E D F O R Y O U R P R I N T E R .

For more information, see "Print Media Guidelines" on page 20.

U S E A S M A L L E R A M O U N T O F P A P E R W H E N P R I N T I N G M U L T I P L E P A G E S .

For more information, see "Print Media Guidelines" on page 20.

Troubleshooting 57

M A K E S U R E T H E P A P E R I S N O T W R I N K L E D , T O R N , O R D A M A G E D .

M A K E S U R E T H E P A P E R I S C E N T E R E D I N T H E P A P E R S U P P O R T , A N D T H E P A P E R

G U I D E S R E S T A G A I N S T T H E L E F T A N D R I G H T S I D E S O F T H E P A P E R .

C H E C K F O R A P A P E R J A M .

Using your printer and your computer

Follow the instructions on the screen for clearing the paper jam.

Using your printer only

If the paper jam is located in the paper support:

1 Turn off your printer.

2 Firmly grasp the paper, and gently pull it from the printer.

3 Turn on your printer, and print the document again.

If the paper jam is not visible:

1 Turn off your printer.

2 Lift the printer unit, and position the scanner support between the tabs to keep it open.

3 Gently pull the paper from the printer.

4 Close the printer (scanner unit), turn on the printer, and print the document again.

Error Messages and Lights

The following error messages can be found on your computer screen or operator panel display.

Error Code: Error Message: What it indicates: Solution:

Blinking Power

Button

Ink Low

The printer has a paper jam or is out of paper.

If a paper jam exists, see "Paper

Problems" on page 57. If your printer is out of paper, see "Loading Paper" on page 19.

The ink cartridge is running low on ink. The Low Ink Alert occurs when your ink cartridges reach levels of 25 percent, 15 percent, and 5 percent remaining.

Replace the ink cartridge. For more information, see "Replacing Ink

Cartridges" on page 49.

Reserve Tank A print cartridge’s available ink dot count is zero.

Order a new ink cartridge from Dell at www.dell.com/supplies, and replace the old ink cartridge.

58 Troubleshooting

Error Code: Error Message:

1100

1101

1102

1103

Paper jam

What it indicates:

A paper jam exists in the printer.

Solution:

Clear the paper jam. For more information, see "Paper Problems" on page 57.

Paper out

Incorrect print head

The printer is out of paper.

Load more paper into the printer. For more information, see "Loading

Paper" on page 19.

The ink cartridge is not valid.

Replace the ink cartridge. For more information, see "Replacing Ink


Missing print head

An ink cartridge has not been installed.

Install an ink cartridge in the empty carrier. For more information, see

"Replacing Ink Cartridges" on page 49.

1104

1200

1201

Print head order

Print carrier stall

Print incomplete

The ink cartridges have been installed in the wrong carriers.

The ink cartridge carrier has stalled.

Swap the ink cartridges. For more information, see "Replacing Ink


Disconnect the printer power cable, check for paper jams, and then reconnect the power cable.

Data error or incomplete data. Press the Power button to reset.

1203

1204

1205

1206

1208

2100

Print head short

Print head programming

Short circuit detected in the print head.

Unable to program print head

ID.

Disconnect and then reconnect the printer power cable. Reinstall the ink cartridges. For more information, see

"Replacing Ink Cartridges" on page 49.

Reinstall the ink cartridges. For more information, see "Replacing Ink


Mono TSR error

Color TSR error

Problem in the mono TSR circuit.

Problem in the color TSR circuit.

Reinstall the black ink cartridge. For more information, see "Replacing Ink


Reinstall the color ink cartridge. For more information, see "Replacing Ink


Incorrect home The printer is unable to locate position the cartridge home position.

Clear the carrier jam and press the

Start button .

Unlock scanner The scan carrier has stalled.

Turn off the printer, wait a few seconds, and then turn on the printer.

Troubleshooting 59

Improving Print Quality

If you are not satisfied with the print quality of your documents, there are several different ways to improve the print quality.

• Use the appropriate paper. For example, use Dell Premium Photo Paper if you are printing photos with a photo ink cartridge.

• Use paper that is a heavier weight, bright white, or coated. Use Dell Premium Photo Paper if you are printing photos.

• Select a higher print quality.

To select a higher print quality:

1

2


→

Print.

The Print dialog box opens.

Click Preferences, Properties, or Options (depending on your program or operating system).

3


On the Print Setup tab select a higher quality setting.

4

5

Print your document again.

If the print quality does not improve, try aligning or cleaning the ink cartridges. For more information on aligning, see "Aligning Ink Cartridges" on page 53. For more information on cleaning ink cartridges, see "Cleaning the Ink Cartridge Nozzles" on page 54.

For additional solutions, go to support.dell.com.

60 Troubleshooting

Contacting Dell

Technical Assistance

If you need help with a technical problem, Dell is ready to assist you.

1 Call technical support from a telephone near or at the printer so that technical support can assist you with any necessary procedures. When calling Dell, use your Express Service

Code to help expedite the routing of your call to the proper support personnel.

The Express Service Code is located on the back panel of the printer near the serial number for the printer.

NOTE: Dell's Express Service Code system may not be available in all countries.

2

3

In the U.S., Business customers should call 1-877-459-7298, and Consumer (Home and

Home Office) customers should call 1-800-624-9896.

If you are calling from a different country or are in a different Service area, see "Contacting

Dell" on page 62 for your local telephone number.

Follow the menu prompts in the automated telephone system to speak with a technical support representative.


To check on the status of any Dell products that you have ordered, you can go to

support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. See "Contacting Dell" on page 62 for the telephone number to call for your region.

6

Contacting Dell 61

Contacting Dell

To contact Dell electronically, you can access the following websites:

• www.dell.com

• support.dell.com (technical support)

• premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE: Toll-free numbers are for use within the country for which they are listed.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

62 Contacting Dell

Country (City)

International Access Code

Country Code

City Code

Anguilla

Antigua and Barbuda

Argentina (Buenos Aires)

International Access Code: 00

Country Code: 54

City Code: 11

Department Name or Service Area,

Website and E-Mail Address

General Support

General Support

Website: www.dell.com.ar

E-mail: [email protected]

E-mail for desktop and portable computers: [email protected]

E-mail for servers and EMC: [email protected]

Customer Care

Aruba

Country Code: 61

City Code: 2

Tech Support

Tech Support Services

Sales

General Support

Australia (Sydney)

International Access Code: 0011

E-mail (Australia): [email protected]

E-mail (New Zealand): [email protected]

Home and Small Business

Government and Business

Preferred Accounts Division (PAD)

Customer Care

Technical Support (portables and desktops)

Technical Support (servers and workstations)

Corporate Sales

Transaction Sales

Fax

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 800-335-0031

1-800-805-5924

toll-free: 0-800-444-0730 toll-free: 0-800-444-0733 toll-free: 0-800-444-0724

0-810-444-3355 toll-free: 800-1578

1-300-655-533 toll-free: 1-800-633-559 toll-free: 1-800-060-889 toll-free: 1-800-819-339 toll-free: 1-300-655-533 toll-free: 1-800-733-314 toll-free: 1-800-808-385 toll-free: 1-800-808-312 toll-free: 1-800-818-341

Contacting Dell 63

Country (City)


Country Code

City Code

Austria (Vienna)


Country Code: 43

City Code: 1

Bahamas

Barbados

Belgium (Brussels)


Country Code: 32

City Code: 2

Bermuda

Bolivia

Brazil


Country Code: 55

City Code: 51

British Virgin Islands

Brunei

Country Code: 673



Website: support.euro.dell.com


Home/Small Business Sales

Home/Small Business Fax

Home/Small Business Customer Care

Preferred Accounts/Corporate Customer Care

Home/Small Business Technical Support

Preferred Accounts/Corporate Technical Support

Switchboard

General Support

General Support


E-mail for French-speaking Customers: support.euro.dell.com/be/fr/emaildell/

Technical Support

Technical Support Fax

Customer Care

Corporate Sales

Fax

Switchboard

General Support

General Support

Website: www.dell.com/br

Customer Support, Technical Support


Customer Care Fax

Sales

General Support

Customer Technical Support (Penang, Malaysia)

Customer Service (Penang, Malaysia)

Sales (Singapore)

64 Contacting Dell

Area Codes,

Local Numbers, and

Toll-Free Numbers

0820 240 530 00

0820 240 530 49

0820 240 530 14

0820 240 530 16

0820 240 530 14

0660 8779

0820 240 530 00 toll-free: 1-866-278-6818

1-800-534-3066

02 481 92 88

02 481 92 95

02 713 15 65

02 481 91 00

02 481 92 99

02 481 91 00

1-800-342-0671 toll-free: 800-10-0238

0800 90 3355

51 481 5470

51 481 5480

0800 90 3390 toll-free: 1-866-278-6820

604 633 4966

604 633 4949 toll-free: 1 800 394 7425

Country (City)


Country Code

City Code

Canada (North York, Ontario)


Cayman Islands

Chile (Santiago)

Country Code: 56

City Code: 2



Online Order Status: www.dell.ca/ostatus

AutoTech (automated technical support)

Customer Care (Home Sales/Small Business)

Customer Care (med./large business, government)

Technical Support (Home Sales/Small Business)

Technical Support (med./large bus., government)

Sales (Home Sales/Small Business)

Sales (med./large bus., government)

Spare Parts Sales & Extended Service Sales

General Support

Sales, Customer Support, and Technical Support

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 1-800-247-9362 toll-free: 1-800-847-4096 toll-free: 1-800-326-9463 toll-free: 1-800-847-4096 toll-free: 1-800-387-5757 toll-free: 1-800-387-5752 toll-free: 1-800-387-5755

1 866 440 3355

1-800-805-7541 toll-free: 1230-020-4823

Contacting Dell 65

Country (City)


Country Code

City Code

China (Xiamen)

Country Code: 86

City Code: 592



Technical Support website: support.dell.com.cn

Technical Support E-mail: [email protected]

Customer Care E-mail: [email protected]


Technical Support (Dell™ Dimension™ and

Inspiron™)

Technical Support (OptiPlex™, Latitude™, and

Dell Precision™)

Technical Support (servers and storage)

Technical Support (projectors, PDAs, switches, routers, and so on)

Technical Support (printers)

Colombia

Costa Rica

Customer Care

Customer Care Fax


Preferred Accounts Division

Large Corporate Accounts GCP

Large Corporate Accounts Key Accounts

Large Corporate Accounts North

Large Corporate Accounts North Government and

Education

Large Corporate Accounts East

Large Corporate Accounts East Government and

Education

Large Corporate Accounts Queue Team

Large Corporate Accounts South

Large Corporate Accounts West

Large Corporate Accounts Spare Parts

General Support

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

592 818 1350 toll-free: 800 858 2969 toll-free: 800 858 0950 toll-free: 800 858 0960 toll-free: 800 858 2920

86 592 818 3144 or toll-free: 800 858 2311 toll-free: 800 858 2060

592 818 1308 toll-free: 800 858 2222 toll-free: 800 858 2557 toll-free: 800 858 2055 toll-free: 800 858 2628 toll-free: 800 858 2999 toll-free: 800 858 2955 toll-free: 800 858 2020 toll-free: 800 858 2669 toll-free: 800 858 2572 toll-free: 800 858 2355 toll-free: 800 858 2811 toll-free: 800 858 2621

980-9-15-3978

0800-012-0435

66 Contacting Dell

Country (City)


Country Code

City Code

Czech Republic (Prague)



Denmark (Copenhagen)


Country Code: 45

Dominica

Dominican Republic

Ecuador

El Salvador

Finland (Helsinki)



City Code: 9





Technical Support

Customer Care

Fax

Tech Fax

Switchboard


E-mail: support.euro.dell.com/dk/da/emaildell/

Technical Support

Customer Care (Relational)


Switchboard (Relational)

Switchboard Fax (Relational)

Switchboard (Home/Small Business)

Switchboard Fax (Home/Small Business)

General Support

General Support

General Support

General Support


E-mail: support.euro.dell.com/fi/fi/emaildell/

Technical Support

Customer Care

Fax

Switchboard

Area Codes,

Local Numbers, and

Toll-Free Numbers

22537 2727

22537 2707

22537 2714

22537 2728

22537 2711

7023 0182

7023 0184

3287 5505

3287 1200

3287 1201

3287 5000

3287 5001 toll-free: 1-866-278-6821

1-800-148-0530 toll-free: 999-119

01-899-753-0777

09 253 313 60

09 253 313 38

09 253 313 99

09 253 313 00

Contacting Dell 67

Country (City)


Country Code

City Code

France (Paris) (Montpellier)


Country Code: 33

City Codes: (1) (4)

Germany (Langen)


Country Code: 49

City Code: 6103



Area Codes,

Local Numbers, and

Toll-Free Numbers


E-mail: support.euro.dell.com/fr/fr/emaildell/

Home and Small Business

Technical Support 0825 387 270

Customer Care 0825 823 833

Switchboard 0825 004 700

Switchboard (calls from outside of France)

Sales

Fax

Fax (calls from outside of France)

04 99 75 40 00

0825 004 700

0825 004 701

04 99 75 40 01

Corporate

Technical Support

Customer Care

Switchboard

Sales

Fax



0825 004 719

0825 338 339

01 55 94 71 00

01 55 94 71 00

01 55 94 71 01

Technical Support


Global Segment Customer Care

Preferred Accounts Customer Care

Large Accounts Customer Care

Public Accounts Customer Care

Switchboard

06103 766-7200

0180-5-224400

06103 766-9570

06103 766-9420

06103 766-9560

06103 766-9555

06103 766-7000

68 Contacting Dell

Country (City)


Country Code

City Code

Greece


Country Code: 30

Grenada

Guatemala

Guyana

Hong Kong



India




E-mail: support.euro.dell.com/gr/en/emaildell/

Technical Support

Gold Service Technical Support

Switchboard

Gold Service Switchboard

Sales

Fax

General Support

General Support

General Support

Website: support.ap.dell.com

Technical Support E-mail: [email protected]

Technical Support (Dimension and Inspiron)

Technical Support (OptiPlex, Latitude, and Dell

Precision)

Technical Support (PowerApp™, PowerEdge™,

PowerConnect™, and PowerVault™)

Customer Care

Large Corporate Accounts

Global Customer Programs

Medium Business Division

Home and Small Business Division

Technical Support

Sales (Large Corporate Accounts)

Sales (Home and Small Business)

Area Codes,

Local Numbers, and

Toll-Free Numbers

00800-44 14 95 18

00800-44 14 00 83

2108129810

2108129811

2108129800

2108129812 toll-free: 1-866-540-3355

1-800-999-0136 toll-free: 1-877-270-4609

2969 3188

2969 3191

2969 3196

3416 0910

3416 0907

3416 0908

3416 0912

2969 3105

1600 33 8045

1600 33 8044

1600 33 8046

Contacting Dell 69

Country (City)


Country Code

City Code

Ireland (Cherrywood)



City Code: 1

Italy (Milan)


Country Code: 39

City Code: 02

Jamaica





Technical Support

U.K. Technical Support (dial within U.K. only)

Home User Customer Care

Small Business Customer Care

U.K. Customer Care (dial within U.K. only)

Corporate Customer Care

Corporate Customer Care (dial within U.K. only)

Ireland Sales

U.K. Sales (dial within U.K. only)

Fax/Sales Fax

Switchboard


E-mail: support.euro.dell.com/it/it/emaildell/


Technical Support

Customer Care

Fax

Switchboard

Corporate

Technical Support

Customer Care

Fax

Switchboard

General Support (dial from within Jamaica only)

Area Codes,

Local Numbers, and

Toll-Free Numbers

1850 543 543

0870 908 0800

01 204 4014

01 204 4014

0870 906 0010

1850 200 982

0870 907 4499

01 204 4444

0870 907 4000

01 204 0103

01 204 4444

02 577 826 90

02 696 821 14

02 696 821 13

02 696 821 12

02 577 826 90

02 577 825 55

02 575 035 30

02 577 821

1-800-682-3639

70 Contacting Dell

Country (City)


Country Code

City Code

Japan (Kawasaki)


Country Code: 81

City Code: 44

Korea (Seoul)


Country Code: 82

City Code: 2



Website: support.jp.dell.com

Technical Support (servers)

Technical Support outside of Japan (servers)

Technical Support (Dimension and Inspiron)

Technical Support outside of Japan (Dimension and

Inspiron)

Technical Support (Dell Precision, OptiPlex, and

Latitude)

Technical Support outside of Japan (Dell Precision,

OptiPlex, and Latitude)

Technical Support (PDAs, projectors, printers, routers)

Technical Support outside of Japan (PDAs, projectors, printers, routers)

Faxbox Service

24-Hour Automated Order Service

Customer Care

Business Sales Division (up to 400 employees)

Preferred Accounts Division Sales (over 400 employees)

Large Corporate Accounts Sales (over 3500 employees)

Public Sales (government agencies, educational institutions, and medical institutions)

Global Segment Japan

Individual User

Switchboard

Technical Support

Sales


Fax

Switchboard

Technical Support (Electronics and Accessories)

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 0120-198-498

81-44-556-4162 toll-free: 0120-198-226

81-44-520-1435 toll-free: 0120-198-433

81-44-556-3894 toll-free: 0120-981-690

81-44-556-3468

044-556-3490

044-556-3801

044-556-4240

044-556-1465

044-556-3433

044-556-3430

044-556-1469

044-556-3469

044-556-1760

044-556-4300 toll-free: 080-200-3800 toll-free: 080-200-3600

604 633 4949

2194-6202

2194-6000 toll-free: 080-200-3801

Contacting Dell 71

Country (City)


Country Code

City Code

Latin America



Customer Technical Support (Austin, Texas,

U.S.A.)

Customer Service (Austin, Texas, U.S.A.)

Fax (Technical Support and Customer Service)

(Austin, Texas, U.S.A.)

Sales (Austin, Texas, U.S.A.)

SalesFax (Austin, Texas, U.S.A.)

Luxembourg



Macao


Malaysia (Penang)


Country Code: 60

City Code: 4



Technical Support (Brussels, Belgium)

Home/Small Business Sales (Brussels, Belgium)

Corporate Sales (Brussels, Belgium)

Customer Care (Brussels, Belgium)

Fax (Brussels, Belgium)

Switchboard (Brussels, Belgium)

Technical Support

Customer Service (Xiamen, China)

Transaction Sales (Xiamen, China)


Technical Support (Dell Precision, OptiPlex, and

Latitude)

Technical Support (Dimension, Inspiron, and

Electronics and Accessories)

Technical Support (PowerApp, PowerEdge,

PowerConnect, and PowerVault)


Sales

Area Codes,

Local Numbers, and

Toll-Free Numbers

512 728-4093

512 728-3619

512 728-3883

512 728-4397

512 728-4600 or 512 728-3772

3420808075 toll-free: 080016884

02 481 91 00

02 481 91 19

02 481 92 99

02 481 91 00 toll-free: 0800 105

34 160 910

29 693 115 toll-free: 1 800 88 0193 toll-free: 1 800 88 1306 toll-free: 1800 88 1386

04 633 4949 toll-free: 1 800 88 0553

72 Contacting Dell

Country (City)


Country Code

City Code

Mexico


Country Code: 52



Customer Technical Support

Sales

Customer Service

Main

Montserrat

Netherlands Antilles

Netherlands (Amsterdam)


Country Code: 31

City Code: 20

New Zealand


Country Code: 64

Nicaragua

General Support

General Support


Technical Support



Relational Customer Care

Home/Small Business Sales

Relational Sales

Home/Small Business Sales Fax

Relational Sales Fax

Switchboard

Switchboard Fax

E-mail (New Zealand): [email protected]

E-mail (Australia): [email protected]

Technical Support (for desktop and portable computers)

Technical Support (for servers and workstations)


Government and Business

Sales

Fax

General Support toll-free: 0800 446 255 toll-free: 0800 443 563

0800 446 255

0800 444 617

0800 441 567

0800 441 566

001-800-220-1006

Contacting Dell 73

Area Codes,

Local Numbers, and

Toll-Free Numbers

001-877-384-8979 or 001-877-269-3383

50-81-8800 or 01-800-888-3355

001-877-384-8979 or 001-877-269-3383

50-81-8800 or 01-800-888-3355 toll-free: 1-866-278-6822

001-800-882-1519

020 674 45 00

020 674 47 66

020 674 42 00

020 674 43 25

020 674 55 00

020 674 50 00

020 674 47 75

020 674 47 50

020 674 50 00

020 674 47 50

Country (City)


Country Code

City Code

Norway (Lysaker)


Country Code: 47

Panama

Peru

Poland (Warsaw)


Country Code: 48

City Code: 22

Portugal






E-mail: support.euro.dell.com/no/no/emaildell/

Technical Support



Switchboard

Fax Switchboard

General Support

General Support



Customer Service Phone

Customer Care

Sales

Customer Service Fax

Reception Desk Fax

Switchboard


E-mail: support.euro.dell.com/pt/en/emaildell/

Technical Support

Customer Care

Sales

Puerto Rico

St. Kitts and Nevis

Fax

General Support

General Support

St. Lucia General Support

St. Vincent and the Grenadines General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

671 16882

671 17575

231 62298

671 16800

671 16865

001-800-507-0962

0800-50-669

57 95 700

57 95 999

57 95 999

57 95 806

57 95 998

57 95 999

707200149

800 300 413

800 300 410, 800 300 411,

800 300 412, or 21 422 07 10

21 424 01 12

1-800-805-7545 toll-free: 1-877-441-4731

1-800-882-1521 toll-free: 1-877-270-4609

74 Contacting Dell

Country (City)


Country Code

City Code

Singapore (Singapore)


Country Code: 65

Slovakia (Prague)



South Africa (Johannesburg)

International Access Code:

09/091

Country Code: 27

City Code: 11

Southeast Asian and Pacific

Countries




Technical Support (Dimension, Inspiron, and

Electronics and Accessories)


Precision)




Sales



Technical Support

Customer Care

Fax

Tech Fax

Switchboard (Sales)



Gold Queue

Technical Support

Customer Care

Sales

Fax

Switchboard

Customer Technical Support, Customer Service, and Sales (Penang, Malaysia)

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 1800 394 7430 toll-free: 1800 394 7488 toll-free: 1800 394 7478

604 633 4949 toll-free: 1 800 394 7425

02 5441 5727

420 22537 2707

02 5441 8328

02 5441 8328

02 5441 7585

011 709 7713

011 709 7710

011 709 7707

011 709 7700

011 706 0495

011 709 7700

604 633 4810

Contacting Dell 75

Country (City)


Country Code

City Code

Spain (Madrid)


Country Code: 34

City Code: 91

Sweden (Upplands Vasby)


Country Code: 46

City Code: 8

Switzerland (Geneva)


Country Code: 41

City Code: 22




E-mail: support.euro.dell.com/es/es/emaildell/


Technical Support

Customer Care

Sales

Switchboard

Fax

Corporate

Technical Support

Customer Care

Switchboard

Fax


E-mail: support.euro.dell.com/se/sv/emaildell/

Technical Support



Employee Purchase Program (EPP) Support


Sales



E-mail for French-speaking HSB and Corporate

Customers: support.euro.dell.com/ch/fr/emaildell/

Technical Support (Home and Small Business)

Technical Support (Corporate)

Customer Care (Home and Small Business)

Customer Care (Corporate)

Fax

Switchboard

76 Contacting Dell

Area Codes,

Local Numbers, and

Toll-Free Numbers

0844 811 411

0844 822 844

0848 802 202

0848 821 721

022 799 01 90

022 799 01 01

902 100 130

902 118 540

902 118 541

902 118 541

902 118 539

902 100 130

902 115 236

91 722 92 00

91 722 95 83

08 590 05 199

08 590 05 642

08 587 70 527

20 140 14 44

08 590 05 594

08 590 05 185

Country (City)


Country Code

City Code

Taiwan



Thailand


Country Code: 66

Trinidad/Tobago

Turks and Caicos Islands





Technical Support (OptiPlex, Latitude, Inspiron,

Dimension, and Electronics and Accessories)



Transaction Sales

Corporate Sales



Precision)




Corporate Sales

Transaction Sales

General Support

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 00801 86 1011 toll-free: 00801 60 1256 toll-free: 00801 65 1228 toll-free: 00801 65 1227 toll-free: 1800 0060 07 toll-free: 1800 0600 09

604 633 4949 toll-free: 1800 006 009 toll-free: 1800 006 006

1-800-805-8035 toll-free: 1-866-540-3355

Contacting Dell 77

Country (City)


Country Code

City Code

U.K. (Bracknell)


Country Code: 44

City Code: 1344

Uruguay




Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp


Technical Support (Corporate/Preferred

Accounts/PAD [1000+ employees])

Technical Support (direct and general)

Global Accounts Customer Care

Home and Small Business Customer Care

Corporate Customer Care

Preferred Accounts (500–5000 employees)

Customer Care

Central Government Customer Care

Local Government & Education Customer Care

Health Customer Care

Home and Small Business Sales

Corporate/Public Sector Sales

Home and Small Business Fax

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

0870 908 0500

0870 908 0800

01344 373 186

0870 906 0010

01344 373 185

0870 906 0010

01344 373 193

01344 373 199

01344 373 194

0870 907 4000

01344 860 456

0870 907 4006 toll-free: 000-413-598-2521

78 Contacting Dell

Country (City)


Country Code

City Code

U.S.A. (Austin, Texas)


Country Code: 1

U.S. Virgin Islands

Venezuela



Area Codes,

Local Numbers, and

Toll-Free Numbers


AutoTech (portable and desktop computers)

Consumer (Home and Home Office)

Technical Support

Customer Service

DellNet™ Service and Support

Employee Purchase Program (EPP) Customers

Financial Services website: www.dellfinancialservices.com

Financial Services (lease/loans)

Financial Services (Dell Preferred Accounts [DPA])

Business

Customer Service and Technical Support


Printers and Projectors Technical Support

Public (government, education, and healthcare)

Customer Service and Technical Support


Dell Sales

Dell Outlet Store (Dell refurbished computers)

Software and Peripherals Sales

Spare Parts Sales

Extended Service and Warranty Sales

Fax

Dell Services for the Deaf, Hard-of-Hearing, or

Speech-Impaired

General Support

General Support toll-free: 1-800-433-9014 toll-free: 1-800-247-9362 toll-free: 1-800-624-9896 toll-free: 1-800-624-9897 toll-free: 1-877-Dellnet

(1-877-335-5638) toll-free: 1-800-695-8133 toll-free: 1-877-577-3355 toll-free: 1-800-283-2210 toll-free: 1-800-822-8965 toll-free: 1-800-695-8133 toll-free: 1-877-459-7298 toll-free: 1-800-456-3355 toll-free: 1-800-234-1490 toll-free: 1-800-289-3355

or toll-free: 1-800-879-3355 toll-free: 1-888-798-7561 toll-free: 1-800-671-3355 toll-free: 1-800-357-3355 toll-free: 1-800-247-4618 toll-free: 1-800-727-8320 toll-free: 1-877-DELLTTY

(1-877-335-5889)

1-877-673-3355

8001-3605

Contacting Dell 79

80 Contacting Dell

Appendix

U.S. Terms and Conditions of Sale

These terms and conditions ("Agreement") apply to your purchase of computer systems and/or related products and/or services and support sold in the United States ("Product") by the Dell entity named on the invoice or acknowledgement

("Dell") provided to you. By accepting delivery of the Product, you accept and are bound to the terms and conditions of this Agreement. If you do not wish to be bound by this Agreement, you must notify Dell immediately and return your purchase pursuant to Dell's Total Satisfaction Return Policy.

(See: http://support.dell.com/ContactUs/ByPhone.aspx?c=us&l=en&s=gen for our contact information.) If returned,

Product(s) must remain in the boxes in which they were shipped. THIS AGREEMENT SHALL APPLY UNLESS (I)

YOU HAVE A SEPARATE PURCHASE AGREEMENT WITH DELL, IN WHICH CASE THE SEPARATE

AGREEMENT SHALL GOVERN; OR (II) OTHER DELL TERMS AND CONDITIONS APPLY TO THE

TRANSACTION.

1 Other Documents.

This Agreement may NOT be altered, supplemented, or amended by the use of any other document(s) unless otherwise agreed to in a written agreement signed by both you and Dell. If you do not receive an invoice or acknowledgement in the mail, via e-mail, or with your Product, information about your purchase may be obtained at

http://support.dell.com/dellcare/Invoice.aspx or by contacting your sales representative.

2 Payment Terms; Orders; Quotes; Interest.

Payment terms are within Dell's sole discretion, and, unless otherwise agreed to by Dell, payment must be made at the time of purchase. Payment for Product may be made by credit card, wire transfer, or some other prearranged payment method. Dell may invoice parts of an order separately. Your order is subject to cancellation by Dell, at Dell's sole discretion. Unless you and Dell have agreed to a different discount, Dell's standard pricing policy for

Dell™-branded systems, which include both hardware and services in one discounted price, allocates the discount off list price applicable to the service portion of the system to be equal to the overall calculated percentage discount off list price on the entire system. Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and reserves the right to cancel any orders resulting from such errors.

3 Shipping Charges; Taxes; Title; Risk of Loss.

Shipping and handling are additional unless otherwise expressly indicated at the time of sale. Loss or damage that occurs during shipping by a carrier selected by Dell is Dell's responsibility. Loss or damage that occurs during shipping by a carrier selected by you is your responsibility. You must notify Dell within 30 days of the date of your invoice or acknowledgement if you believe any part of your purchase is missing, wrong or damaged. Unless you provide Dell with a valid and correct tax exemption certificate applicable to your purchase of Product and the

Product ship-to location, you are responsible for sales and other taxes associated with the order. Shipping dates are estimates only. Title to software will remain with the applicable licensor(s).

4 Warranties.

THE LIMITED WARRANTIES APPLICABLE TO DELL-BRANDED HARDWARE PRODUCT CAN BE FOUND

AT http://www.dell.com/policy/legal/warranty.htm OR IN THE DOCUMENTATION DELL PROVIDES WITH

THE PRODUCT. DELL MAKES NO WARRANTIES FOR SERVICE, SOFTWARE, OR NON-DELL BRANDED

PRODUCT. SUCH PRODUCT IS PROVIDED BY DELL "AS IS." WARRANTY AND SERVICE FOR NON-DELL

7

Appendix 81

82

BRANDED PRODUCT, IF ANY, IS PROVIDED BY THE ORIGINAL MANUFACTURER, NOT BY DELL. DELL

MAKES NO EXPRESS WARRANTIES EXCEPT THOSE STATED IN DELL'S APPLICABLE WARRANTY

STATEMENT IN EFFECT ON THE DATE OF THE INVOICE, PACKING SLIP OR ACKNOWLEDGEMENT.

WARRANTIES AND SERVICE WILL BE EFFECTIVE, AND DELL WILL BE OBLIGATED TO HONOR ANY

SUCH WARRANTIES AND SERVICES, ONLY UPON DELL'S RECEIPT OF PAYMENT IN FULL FOR THE

ITEM TO BE WARRANTED OR SERVICED.

5 Software.

All software is provided subject to the license agreement that is part of the software package and you agree that you will be bound by such license agreement.

6 Return Policies; Exchanges.

New and refurbished Product that you purchase directly from Dell (and not a third party) you may return or exchange only in accordance with Dell's return policy in effect on the date of the invoice or acknowledgement. Any returns or exchanges will be made in accordance with Dell's exchange policies in effect on the date of the return or exchange.

You must contact us directly before you attempt to return Product to obtain a Return Material Authorization

Number for you to include with your return. You must return Product to us in their original or equivalent packaging.

You are responsible for risk of loss, shipping and handling fees for returning or exchanging Product. Additional fees may apply. Dell's return policy for Dell-branded Product can be found at:

http://www.dell.com/policy/legal/warranty.htm. Non-Dell branded software and peripheral return policies can be found at: http://rcommerce.us.dell.com/rcomm/include/dw_policies.htm.

Refurbished Product return policies can be found at:

http://www.dell.com/us/en/dfh/topics/segtopic_nav_info_002_info.htm. If you fail to follow the return or exchange instructions and policies provided by Dell, Dell is not responsible whatsoever for Product that is lost, damaged, modified or otherwise processed for disposal or resale. If you are returning all components in an order, you will be credited the full amount paid for the order. At Dell's discretion, credit for partial returns may be less than invoice or individual component prices due to bundled or promotional pricing.

7 Changed or Discontinued Product.

Dell's policy is one of ongoing update and revision. Dell may revise and discontinue Product at any time without notice to you and this may affect information saved in your online "cart." Dell will ship Product that has the functionality and performance of the Product ordered, but changes between what is shipped and what is described in a specification sheet or catalog are possible. Parts used in repairing or servicing Product may be new, equivalent-to-new, or reconditioned.

8 Service and Support.

Service offerings may vary from Product to Product. If you purchase optional services and support from Dell, Dell and/or your third-party service provider will provide such service and support to you in the United States in accordance with the terms and conditions located at

http://www.dell.com/us/en/gen/services/service_service_contracts.htm or as mailed to you. You may contact Dell for more information, see http://www1.us.dell.com/content/topics/segtopic.aspx/contact/contact?c=us&l=en&s=gen for contact information. Dell and/or the third-party service provider may at their discretion, revise their general and optional service and support programs and the terms and conditions that govern them without prior notice to you.

Dell has no obligation to provide service or support until Dell has received full payment for the Product or service/support contract you purchased. Dell is not obligated to provide service or support you purchase through a third party and not Dell.

9 Limitation of Liability.

DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING BUT

NOT LIMITED TO ANY LIABILITY FOR PRODUCT NOT BEING AVAILABLE FOR USE, LOST PROFITS,

LOSS OF BUSINESS OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF

SERVICES AND SUPPORT. EXCEPT AS EXPRESSLY PROVIDED HEREIN, DELL WILL NOT BE LIABLE

FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE

Appendix

POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR

ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, DELL IS NOT LIABLE OR RESPONSIBLE

FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT INVOICED FOR THE APPLICABLE PRODUCT.

NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, THE REMEDIES SET

FORTH IN THIS AGREEMENT SHALL APPLY EVEN IF SUCH REMEDIES FAIL THEIR ESSENTIAL

PURPOSE. DELL IS NOT LIABLE TO YOU FOR WARRANTIES, SUPPORT, OR SERVICE MADE BY OR

PURCHASED FROM A THIRD PARTY AND NOT DIRECTLY FROM DELL. DELL IS NOT

RESPONSIBLE FOR REPRESENTATIONS OR OMISSIONS MADE BY A THIRD PARTY.

10 Applicable Law; Not For Resale or Export.

You agree to comply with all applicable laws and regulations of the various states and of the United States. You agree and represent that you are buying only for your own internal use only, and not for resale or export. Dell has separate terms and conditions governing resale of Product by third parties and transactions outside the United States. Terms and conditions for resale are located at: http://www.dell.com/policy/legal/termsofsale.htm.

11 Governing Law.

THIS AGREEMENT AND ANY SALES THERE UNDER SHALL BE GOVERNED BY THE LAWS OF THE

STATE OF TEXAS, WITHOUT REGARD TO CONFLICTS OF LAWS RULES.

12 Headings.

The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived there from.

13 Binding Arbitration.

ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE,

WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW,

INTENTIONAL TORT AND EQUITABLE CLAIMS) BETWEEN CUSTOMER AND DELL, its agents, employees, principals, successors, assigns, affiliates (collectively for purposes of this paragraph, "Dell") arising from or relating to this Agreement, its interpretation, or the breach, termination or validity thereof, the relationships which result from this Agreement (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories to this Agreement), Dell's advertising, or any related purchase SHALL BE RESOLVED

EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL

ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via the Internet at http://www.arb-forum.com

, or via telephone at 1-800-474-2371). The arbitration will be limited solely to the dispute or controversy between customer and Dell. NEITHER CUSTOMER NOR DELL SHALL BE ENTITLED

TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS, OR ARBITRATE ANY CLAIM

AS A REPRESENTATIVE OR CLASS ACTION OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. This transaction involves interstate commerce, and this provision shall be governed by the Federal Arbitration Act 9

U.S.C. sec. 1-16 (FAA). Any award of the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. Dell will be responsible for paying any arbitration filing fees and fees required to obtain a hearing to the extent such fees exceed the amount of the filing fee for initiating a claim in the court of general jurisdiction in the state in which you reside. Each party shall pay for its own costs and attorneys' fees, if any. However, if any party prevails on a statutory claim that affords the prevailing party attorneys' fees, or if there is a written agreement providing for fees, the Arbitrator may award reasonable fees to the prevailing party, under the standards for fee shifting provided by law. Information may be obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405. (REV 4/04)

Appendix 83

Limited Warranties and Return Policy

Limited Warranty for Dell-Branded Hardware Products (U.S. Only)

Dell-branded hardware products purchased in the U.S. come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty depending on the product purchased. To determine which warranty came with your hardware product(s), see your packing slip or invoice.

What is covered by this limited warranty?

This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded hardware products, including Dell-branded peripheral products.

What is not covered by this limited warranty?

This limited warranty does not cover:

• Software, including the operating system and software added to the Dell-branded hardware products through our factory-integration system, third-party software, or the reloading of software

• Non-Dell-branded and Solution Provider Direct products and accessories

• Problems that result from:

– External causes such as accident, abuse, misuse, or problems with electrical power

– Servicing not authorized by Dell

– Usage that is not in accordance with product instructions

– Failure to follow the product instructions or failure to perform preventive maintenance

– Problems caused by using accessories, parts, or components not supplied by Dell

• Products with missing or altered Service Tags or serial numbers

• Products for which Dell has not received payment

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS

WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S

RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND

REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED

WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES

AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE

LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR

PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER

THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON

HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED

WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT

LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR

PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR

LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE

SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR

CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

84 Appendix

How long does this limited warranty last?

This limited warranty lasts for the time period indicated on your packing slip or invoice, except for the following

Dell-branded hardware:

• Portable computer batteries carry a 1-year limited warranty.

• Projector lamps carry a 90-day limited warranty.

• Memory carries a lifetime limited warranty.

• Monitors carry the longer of either a 3-year limited warranty or the remainder of the warranty for the Dell™ computer to which the monitor will be connected.

• PDAs, MP3 players, earphones, remote inline controls, and AC adapters carry a 1-year limited warranty.

• Other add-on hardware carries the longer of either a 1-year limited warranty for new parts and a 90-day limited warranty for reconditioned parts or, for both new and reconditioned parts, the remainder of the warranty for the

Dell computer on which such parts are installed.

The limited warranty on all Dell-branded products begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.

What do I do if I need warranty service?

Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell

Service Tag or order number available.

Web Support support.dell.com/ContactUs/ContactUsHome.aspx?c

=us&l=en&s=gen

U.S. Only

1-800-624-9896

1-800-624-9897

Individual Home Consumers:

Technical Support

Customer Service

Individual Home Consumers who purchased through an

Employee Purchase Program:

Technical Support and Customer Service

Home and Small Business Commercial Customers:


Medium, Large, or Global Commercial Customers,

Healthcare Customers, and Value-Added Resellers (VARs):


Government and Education Customers:


Dell-Branded Memory

1-800-822-8965

1-800-456-3355

1-877-459-7278

1-877-459-7278

1-888-363-5150

Appendix 85

What will Dell do?

During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished.

When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States

(excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.

If we determine that the issue is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.

During the remaining years: For the remaining period of the limited warranty, we will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original part within 30 days, we will charge to your credit card the then-current standard price for that part.

We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us.

NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?

If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service.

If you purchased through us a service contract with one of our third-party service providers, please refer to that contract for details on how to obtain service.

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all parts removed from repaired products.

May I transfer the limited warranty?

Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by going to Dell's website:

• If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm

86 Appendix

• If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to

www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm

• If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased through an Employee Purchase Program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm

If you do not have Internet access, call your customer care representative or call 1-800-624-9897.

All requests to transfer ownership are at Dell's sole discretion. All such transfers will be subject to the terms and conditions of the original service or limited warranty agreement and Dell's terms and conditions of sale located at

www.dell.com. Dell cannot guarantee the authenticity of the products, limited warranties, service or support, or the accuracy of the listings of products you purchase from a third party.

Total Satisfaction Return Policy (U.S. Only)

We value our relationship with you and want to make sure that you are satisfied with your purchases. That is why we offer a Total Satisfaction return policy for most products that you, the end-user customer, purchase directly from Dell.

Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable return fees as follows:

New Hardware Products and Accessories — Unless you have a separate agreement with Dell, all hardware, accessories, peripherals, parts, and unopened software still in its/their sealed package, excluding the products listed below, may be returned within twenty-one (21) days from the date on the packing slip or invoice.

Exclusions from the foregoing return policy:

• New Dell PowerEdge™, Dell PowerConnect™, and Dell PowerVault™ products (excluding PowerVault 160T tape libraries) may be returned within thirty (30) days from the date on the packing slip or invoice, except that new

PowerEdge SC servers and n series products purchased from the Small and Medium Business Sales Division may only be returned within fourteen (14) days from the date on the packing slip or invoice.

• Application software or an operating system that has been installed by Dell may not be returned unless you return the entire computer under the 21-day return policy, if applicable to your purchase (if not applicable to your purchase, you may not return application software or an operating system).

• Nondefective third-party and Dell-branded software, peripheral, electronics and accessory products (for example: televisions, printers, projectors, MP3 players, PDAs, battery chargers, un-preinstalled third-party software, wireless cards/access points/routers), including but not limited to those sold by or through Dell's "Software & Peripherals" or "Electronics & Accessories" groups, may be returned within twenty-one (21) days from the date on the packing slip or invoice, but a fifteen percent (15%) return fee may be deducted from any refund or credit.

• Dell | EMC storage products, EMC-branded products, Unisys-branded products, PowerVault 160T tape libraries, enterprise software, non-Dell-branded enterprise products, software and/or software licenses, or any non-Dell-customized hardware and/or software product(s) may not be returned at any time.

Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or refurbished

PowerEdge, PowerConnect, and PowerVault products may be returned within thirty (30) days from the date on the packing slip or invoice. All other reconditioned or refurbished Dell-branded hardware products and parts may be returned within fourteen (14) days of the date on the packing slip or invoice.

How to Return — To return products, e-mail or call Dell customer service to receive a Credit Return Authorization

Number within the return policy period applicable to the product you want to return. You must obtain a Credit Return

Authorization Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer documentation (or go to www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for obtaining customer assistance.

Appendix 87

88

You must ship the products to Dell within five (5) days of the date that Dell issues the Credit Return Authorization

Number. You must also return the products to Dell in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.

Dell™ Printer Consumables Limited Warranties

The following section describes the limited warranty for printer consumables (ink cartridges, toner cartridges, photo print packs, and photo paper) for Dell-branded printers, for the U.S.

Consumables Limited Warranty (U.S. Only)

Dell Inc. warrants to the original purchaser of genuine Dell-branded toner cartridges that they will be free from defects in material and workmanship for the life of the cartridge and that for genuine Dell-branded ink cartridges, photo print packs and photo paper, they will be free from defects in material and workmanship for two years beginning on the date of invoice. If this product proves defective in either material or workmanship, it will be replaced without charge during the limited warranty period if returned to Dell. You must first call our toll-free number to get your return authorization.

In the U.S., call 1-800-822-8965; in Canada, call 1-800-387-5757. If we are not able to replace the product because it has been discontinued or is not available, we will either replace it with a comparable product or reimburse you for the cartridge purchase cost, at Dell’s sole option. This limited warranty does not apply to ink or toner cartridges that have been refilled or improperly stored or due to problems resulting from misuse, abuse, accident, neglect, mishandling, incorrect environments, or wear from ordinary use.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS

WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL’S RESPONSIBILITY

FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPLACEMENT AS SET FORTH IN

THIS WARRANTY STATEMENT. FOR CANADIAN CUSTOMERS, EXCEPT FOR THE EXPRESS WARRANTIES

CONTAINED IN THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND

CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, FOR THE PRODUCT. FOR U.S.

CUSTOMERS, ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT

LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR

A PARTICULAR PURPOSE ARE LIMITED IN TIME TO THE TERM OF THIS LIMITED WARRANTY. NO

WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD

HAS EXPIRED. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN

IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR

CONDITION LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY COVERAGE

TERMINATES IF YOU SELL OR OTHERWISE TRANSFER THIS PRODUCT TO ANOTHER PARTY.

DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED

WARRANTY OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING,

WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR

PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. DELL’S

LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE

SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH DELL IS RESPONSIBLE.

SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL,

INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION

MAY NOT APPLY TO YOU.

Appendix

Export Regulations

Customer acknowledges that these Products, which may include technology and software, are subject to the customs and export control laws and regulations of the United States (“U.S.”) and may also be subject to the customs and export laws and regulations of the country in which the Products are manufactured and/or received. Customer agrees to abide by those laws and regulations. Further, under U.S. law, the Products may not be sold, leased or otherwise transferred to restricted end-users or to restricted countries. In addition, the Products may not be sold, leased or otherwise transferred to, or utilized by an end-user engaged in activities related to weapons of mass destruction, including without limitation, activities related to the design, development, production or use of nuclear weapons, materials, or facilities, missiles or the support of missile projects, and chemical or biological weapons.

Dell™ Software License Agreement

This is a legal agreement between you, the user, and Dell Products, L.P ("Dell"). This agreement covers all software that is distributed with the Dell product, for which there is no separate license agreement between you and the manufacturer or owner of the software (collectively the "Software"). This agreement is not for the sale of Software or any other intellectual property. All title and intellectual property rights in and to Software is owned by the manufacturer or owner of the Software. All rights not expressly granted under this agreement are reserved by the manufacturer or owner of the

Software. By opening or breaking the seal on the Software packet(s), installing or downloading the Software, or using the

Software that has been preloaded or is embedded in your product, you agree to be bound by the terms of this agreement.

If you do not agree to these terms, promptly return all Software items (disks, written materials, and packaging) and delete any preloaded or embedded Software.

You may use one copy of the Software on only one product at a time. If you have multiple licenses for the Software, you may use as many copies at any time as you have licenses. "Use" means loading the Software in temporary memory or permanent storage on the product. Installation on a network server solely for distribution to other products is not "use" if (but only if) you have a separate license for each product to which the Software is distributed. You must ensure that the number of persons using the Software installed on a network server does not exceed the number of licenses that you have. If the number of users of Software installed on a network server will exceed the number of licenses, you must purchase additional licenses until the number of licenses equals the number of users before allowing additional users to use the Software. If you are a commercial customer of Dell or a Dell affiliate, you hereby grant Dell, or an agent selected by Dell, the right to perform an audit of your use of the Software during normal business hours, you agree to cooperate with Dell in such audit, and you agree to provide Dell with all records reasonably related to your use of the Software. The audit will be limited to verification of your compliance with the terms of this agreement.

The Software is protected by United States copyright laws and international treaties. You may make one copy of the

Software solely for backup or archival purposes or transfer it to a single hard disk provided you keep the original solely for backup or archival purposes. You may not rent or lease the Software or copy the written materials accompanying the

Software, but you may transfer the Software and all accompanying materials on a permanent basis as part of a sale or transfer of the Dell product if you retain no copies and the recipient agrees to the terms hereof. Any transfer must include the most recent update and all prior versions. You may not reverse engineer, decompile, or disassemble the

Software. If the package accompanying your product contains compact discs, 3.5", and/or 5.25" disks, you may use only the disks appropriate for your product. You may not use the disks on another computer or network, or loan, rent, lease, or transfer them to another user except as permitted by this agreement.

Limited Warranty

Dell warrants that the Software disks will be free from defects in materials and workmanship under normal use for ninety (90) days from the date you receive them. This warranty is limited to you and is not transferable. Any implied warranties are limited to ninety (90) days from the date you receive the Software. Some jurisdictions do not allow limits on the duration of an implied warranty, so this limitation may not apply to you. The entire liability of Dell and its

Appendix 89

suppliers, and your exclusive remedy, shall be (a) return of the price paid for the Software or (b) replacement of any disk not meeting this warranty that is sent with a return authorization number to Dell, at your cost and risk. This limited warranty is void if any disk damage has resulted from accident, abuse, misapplication, or service or modification by someone other than Dell. Any replacement disk is warranted for the remaining original warranty period or thirty

(30) days, whichever is longer.

Dell does NOT warrant that the functions of the Software will meet your requirements or that operation of the Software will be uninterrupted or error free. You assume responsibility for selecting the Software to achieve your intended results and for the use and results obtained from the Software.

DELL, ON BEHALF OF ITSELF AND ITS SUPPLIERS, DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR

IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE, FOR THE SOFTWARE AND ALL ACCOMPANYING WRITTEN

MATERIALS. This limited warranty gives you specific legal rights; you may have others, which vary from jurisdiction to jurisdiction.

IN NO EVENT SHALL DELL OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER

(INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS

INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR OTHER PECUNIARY LOSS) ARISING OUT OF

USE OR INABILITY TO USE THE SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH

DAMAGES. Because some jurisdictions do not allow an exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

U.S. Government Restricted Rights

The software and documentation are "commercial items" as that term is defined at 48 C.F.R. 2.101, consisting of

"commercial computer software" and "commercial computer software documentation" as such terms are used in 48

C.F.R. 12.212. Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S. Government end users acquire the software and documentation with only those rights set forth herein. Contractor/manufacturer is Dell

Products, L.P., One Dell Way, Round Rock, Texas 78682.

General

This license is effective until terminated. It will terminate upon the conditions set forth above or if you fail to comply with any of its terms. Upon termination, you agree that the Software and accompanying materials, and all copies thereof, will be destroyed. This agreement is governed by the laws of the State of Texas. Each provision of this agreement is severable. If a provision is found to be unenforceable, this finding does not affect the enforceability of the remaining provisions, terms, or conditions of this agreement. This agreement is binding on successors and assigns. Dell agrees and you agree to waive, to the maximum extent permitted by law, any right to a jury trial with respect to the

Software or this agreement. Because this waiver may not be effective in some jurisdictions, this waiver may not apply to you. You acknowledge that you have read this agreement, that you understand it, that you agree to be bound by its terms, and that this is the complete and exclusive statement of the agreement between you and Dell regarding the

Software.

Regulatory Notices

Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service. Radio communications services include but are not limited to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control, pager, and Personal

Communication Services (PCS). These licensed services, along with unintentional radiators such as digital devices, including computers, contribute to the electromagnetic environment.

90 Appendix

Electromagnetic Compatibility is the ability of items of electronic equipment to function properly together in the electronic environment. While this product has been designed and determined to be compliant with regulatory agency limits for EMI, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference with radio communications services, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:

• Reorient the receiving antenna.

• Relocate the product with respect to the receiver.

• Move the product away from the receiver.

• Plug the product into a different outlet so that the product and the receiver are on different branch circuits.

If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions.

Dell™ products are designed, tested, and classified for their intended electromagnetic environment. These electromagnetic environment classifications generally refer to the following harmonized definitions:

• Class A is typically for business or industrial environments.

• Class B is typically for residential environments.

Information Technology Equipment (ITE), including devices, expansion cards, printers, input/output (I/O) devices, monitors, and so on, that are integrated into or connected to the product should match the electromagnetic environment classification of the product.

A Notice About Shielded Signal Cables: Use only shielded cables for connecting devices to any Dell device to reduce the possibility of interference with radio communications services. Using shielded cables ensures that you maintain the appropriate Electromagnetic Compatibility classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at www.dell.com/supplies.

Most Dell products are classified for Class B environments. However, the inclusion of certain options may change the rating of some configurations to Class A. To determine the electromagnetic classification for your computer or device, see the following sections specific for each regulatory agency. Each section provides country-specific Electromagnetic

Compatibility/EMI, telecommunications, wireless, or product safety information.

FCC Notices (U.S. Only)

For FCC information, see the appropriate documentation for your product: Dell printer User’s Guide.

Appendix 91

92 Appendix

I n d e x

A

Advanced tab, 44 aligning ink cartridges, 53

B borderless printing, 25 buttons, operator panel

Cancel, 15 down arrow, 14

Power, 14

C

Cancel button, 15 cards loading, 21 cartridges, ink aligning, 53 replacing, 49 cleaning ink cartridge nozzles, 54 copies, 26 copying operator panel, 26 software, 27

D

Dell contacting, 61

Dell All-In-One Center accessing, 42

Copy section, 42

Preview section, 42

Productivity Tools, 42

Scan section, 42 using, 41

Dell Picture Studio v2.0

using, 45

E e-mail document, 34 scanned image, 34 envelopes loading, 20 error message

Color TSR error, 59

Incorrect home position, 59

Incorrect print head, 59

Ink Low, 58

Missing print head, 59

Mono TSR error, 59

Paper jam, 59

Paper tray empty, 59

Print carrier stall, 59

Print head order, 59

Print head programming, 59

Print head short, 59

Print incomplete, 59

Unlock scanner, 59

F faxing, 35

G glossy paper loading, 21 greeting cards loading, 21

I index cards loading, 21 ink cartridges aligning, 53 cleaning, 54 replacing, 49

Ink Low message, 58 iron-on transfers loading, 21

Index 93

94

L loading cards, 21 envelopes, 20 greeting cards, 21 index cards, 21 iron-on transfers, 21 photo cards, 21 photo paper, 21 postcards, 21 transparencies, 21

M

Maintenance tab, 44 messages, error

Color TSR error, 59

Incorrect home position, 59

Incorrect print head, 59

Ink Low, 58

Missing print head, 59

Mono TSR error, 59

Paper jam, 59

Paper tray empty, 59

Print carrier stall, 59

Print head order, 59

Print head programming, 59

Print head short, 59

Print incomplete, 59

Unlock scanner, 59 multiple copies, 44

O operator panel copying with, 26 using, 14

P paper exit tray, 12

Paper jam message, 59

Paper tray empty message, 59 paper type sensor, 17 turning off, 18 photo cards loading, 21 photo paper loading, 21 photos printing, 24

PictBridge, 26 postcards loading, 21

Print Setup tab, 44

Printing Preferences accessing, 43

Advanced tab, 44

Maintenance tab, 44

Print Setup tab, 44 uninstalling, 47 specialty media cards, 21 envelopes, 20 glossy, 21 greeting cards, 21 index cards, 21 iron-on transfers, 21 photo cards, 21 photo paper, 21 postcards, 21 transparencies, 21 support contacting Dell, 61

T troubleshooting ink low message, 58 paper out message, 59

N nozzles, ink cartridge cleaning, 54

S software

Dell All-In-One Center, 41

Printing Preferences, 43 reinstalling, 47

94 Index

No results