Ultratec CapTel 800i User manual

Captioned Telephone
Cheat Sheet
Helpful Tips for CapTel ® Users:
Dialing 9-1-1:
For 1-Line CapTel 800 only
1 Verify that the red CAPTION light is
on. If not, press the CAPTION button.
2 Pick up the handset and dial 9-1-1.
3 Follow instructions on display screen.
4 You will not be able to hear the 9-1-1
call taker, but you will be able to read
instructions on the CapTel display
screen.
5 Speak directly and the 9-1-1 call
taker will hear everything you say.
1
With the handset hung up, press
the YES button to see Options.
2
Press the DOWN button repeatedly
until Caption Answering Machine is
highlighted.
3
Press the YES button to select.
4
Press the YES button again to
accept.
5
Lift the handset, and place it next to
your answering machine speaker.
Make sure the mouth-piece of the
handset is next to the speaker on
your answering machine.
Dialing 9-1-1:
For 2-Line CapTel 800 or CapTel 800i only
1 Verify that the red CAPTION light is
on. If not, press the CAPTION button.
2 Pick up the handset and dial 9-1-1.
3 You will be able to hear the 9-1-1
call taker and read instructions on
the CapTel display screen.
Tell your callers you are reading
captions:
If you notice/hear that the other person
has finished their turn speaking, and you
are still waiting for the captions to be
completed, you may want to simply say,
“One moment, I’m reading the captions,”
to keep the conversation flowing.
1
Display screen: Shows captions, Caller ID,
Phone Book entries and more.
2
YES button: Allows you to select items that are
highlighted in the Options list, and respond “Yes”
to questions or commands on the display screen.
3
NO (Exit) button – 2 functions:
(1) Respond “No” to questions or commands on
the display screen.
(2) Exit out of the Options list.
4
UP (Back) & DOWN (More) buttons: Move up
or down through items in the Options list and move
through entries in the Phone Book or Call History.
Also the UP button lets you go back to review captions
that have already scrolled off the display screen.
The DOWN button lets you scroll down through
captions when reviewing calls.
5
CUSTOMER SERVICE button: Automatically
connects the CapTel customer help line. In an office,
you may need to dial 9 first.
6
SPEED DIAL buttons: Quickly dial up to three
frequently-called phone numbers.
7
REDIAL button: Redial the last phone number
called. To review/dial up to the last 10 numbers called,
leave the handset down and press the button down.
9
8
FLASH button: Briefly interrupt the phone
conversation without physically hanging up the phone.
10
9
11
MUTE button: Silence the sound from your
end of the conversation.
10
TONE button: Adjust the quality of the handset
sound to frequency range that works best for you.
11
12
CAPTIONS button: Turn captions on or off.
Reading captions of your
answering machine messages:
6
Once you see Ready to Caption the
captioning service is connected.
Press the “PLAY” button on your
answering machine to play the
messages aloud.
1
2
5
3
5
4
5
6
7
You do not have to wait for
the captions:
Just like with any telephone
conversation, you and the other
person are free to interrupt each
other at any time. You do not
need to wait for the captions if you
already understood what was said.
8
12
CapTel is a registered trademark of Ultratec, Inc.
If you have any questions or need additional information
contact CapTel Customer Service:
(888) 269-7477 (voice/TTY) or CapTel@CapTel.com
www.captel.com
For more information:
www.captel.com
www.relaync.com/captel
VOLUME buttons: Increase or decrease the sound
volume by pressing up arrow button or down arrow
button.
Making a call:
Receiving a call:
Troubleshooting:
Making a call WITH captions:
Receiving a call WITH captions:
The captions seem delayed:
1 Verify that the red CAPTION light is on.
If not, press the CAPTION button to
turn it on.
1 With 1-Line CapTel, your caller first dials
2 Pick up the handset.
2
3 Dial the number of the person you are
3
calling.
4 Watch the display screen to make
sure that the captioning service is
being connected.
4
5
5 Begin your conversation and read
captions in the CapTel display
window.
6 When the conversation ends, simply
hang up the handset. The Captioning
Service will automatically disconnect.
Making a call WITHOUT captions:
1 Press the CAPTION button to turn
off the red light.
2 Pick up the handset.
3 Dial the number of the person you
are calling.
4 Begin your conversation.
5 When the conversation ends,
simply hang up the handset.
6
the captioning service (1-877-243-2823)
and then enters your phone number.
When your CapTel rings, the display lights
up and flashes RING.
Pick up the handset and say “Hello.”
It will take a few seconds to automatically
connect to the captioning service.
While being connected, you can inform
the caller, “I am using a captioned
telephone for this call. This allows me to
both hear you and read captions of what
you say. You may experience a slight
delay before I respond while I read the
captions.”
When the conversation ends, simply hang
up the handset. The captioning service
will automatically disconnect.
NOTE: With 2-Line CapTel 800 or Internetbased CapTel 800i, your callers just dial your
phone number directly, they do not need to
place the call through the captioning service.
Receiving a call WITHOUT captions:
When your CapTel rings, the display
lights up and flashes RING.
2 Press the CAPTION button to turn off
the red light.
3 Pick up the handset and begin your
conversation.
4 When the conversation ends, simply
hang up the handset.
1
Delays may be due to the captionist

inserting something like a proper
name that cannot be transcribed
accurately by the voice-to-text
technology.
Read helpful tips about handling the
delay on the back of this cheat sheet.

*More information can be found in the CapTel User manual.
A word in brackets, such as
<thanks>:
When words have been corrected by
the captionist, they will show up
within brackets.

The handset volume is not loud
enough:
Press the VOLUME UP button
(see #12 on the front cover).

No power, no lights, no dial tone:
The power supply may have been

disrupted.
Reset your CapTel telephone by
unplugging the power adapter from
the wall.
Press the TONE button to make sure
it is set to the best level for you.
(see #10 on the front cover).


Wait one minute, then plug the
adapter back in.

Verify that the power is not controlled
by a light switch.

I hear my own voice echoing on
the line:
Try holding the mouthpiece slightly
away from your face.

Make sure that the earpiece is held
closely to your ear.

Errors in the captions:
The captionist uses voice-recognition
technology so word errors sometimes
occur between words that sound alike
such as “writing” and “riding.”
It may be difficult for the captionist to
hear due to background noise or
mumbling. If you cannot understand,
ask the caller to clarify or repeat.


No captions on the CapTel screen:
 Check power connections and
phone or internet cables.
 Check the CAPTION button
to see if the red light is still on.
 Check to see if the attachment for the
phone handle is stuck.
If a problem persists, please contact CapTel Customer Service at (888) 269-7477 (Voice/TTY) or e-mail CapTel@CapTel.com