Whirlpool GCI3061X - 3-10 System information

UD-40
Service Update
Second Half — 2010
Prepared by: WHIRLPOOL CONSUMER CARE
PART NO. W10349156
Forward
The following service update information is provided to make you more knowledgeable about
the Whirlpool family of major appliances.
Service update information is designed for the experienced service specialist. It keeps you advised of the most recent improvements and product changes, and allows you to service these
products more efficiently.
WHIRLPOOL CORPORATION assumes no responsibility for any repairs made on our
products by anyone other than authorized In-Home Service Professionals.
®Registered trademark/™ Trademarks of Whirlpool, U.S.A., KitchenAid, U.S.A., Jenn-Air, U.S.A., or Maytag
Corporation or its related companies.
© 2010 All rights reserved.
Whirlpool Corporation, Benton Harbor, MI 49022
- ii -
Table Of Contents
Cooking Updates.............................................................................................................................. Page 1
Jenn-Air Built-In Ovens................................................................................................................ Page 1
F1 E1 Failure Code appears on display..................................................................................... Page 1
Jenn-Air & KitchenAid Gas/Dual Fuel Cooktops and Ranges..................................................... Page 1
Large 20,000 BTU Stacked Burner(s) not lighting.................................................................... Page 1
15,000 BTU Burner(s) nuisance sparking................................................................................. Page 1
Maytag MicroHood Combination Oven...................................................................................... Page 2
5100 Stainless steel models..................................................................................................... Page 2
Jenn-Air Dedicated Microwave Ovens........................................................................................ Page 3
Number “3” may randomly appear in the display................................................................... Page 3
Jenn-Air Slide-In Ranges.............................................................................................................. Page 4
The keypads are too light, and difficult to see......................................................................... Page 4
Gas and Electric Freestanding Ranges........................................................................................ Page 5
No AM/PM Feature . ............................................................................................................... Page 5
Electronic Range Control............................................................................................................. Page 5
Customer can not set clock for AM/PM operation.................................................................. Page 5
Jenn-Air Built-In Ovens................................................................................................................ Page 6
The DELAY feature with COOK TIMER does not work.............................................................. Page 6
Induction Cooktop....................................................................................................................... Page 6
Induction Cooktop Configuration Label................................................................................... Page 6
Pointers........................................................................................................................................ Page 7
K4317483................................................................................................................................. Page 7
K8178811................................................................................................................................. Page 8
Fabric Care Product Updates......................................................................................................... Page 11
VMW HE Washer - Updates........................................................................................................... Page 11
Cabrio®/Bravos® Burner Tubes.............................................................................................. Page 12
Lid Locked on Delivery........................................................................................................... Page 12
Washer Installation Instructions............................................................................................ Page 13
Reminders.................................................................................................................................. Page 14
Sounds................................................................................................................................... Page 14
Low Wash Water Technology................................................................................................. Page 14
Automatic Load Sensing........................................................................................................ Page 16
Direct Drive TL Washer - Updates................................................................................................. Page 17
Standard Pressure Switch/Hose............................................................................................. Page 17
Siphoning - AND..................................................................................................................... Page 17
Repeat Load Sense/ATC Failures............................................................................................ Page 17
Home Plumbing Noise........................................................................................................... Page 18
VMW Classic Washer - Updates.................................................................................................... Page 19
Impeller vs. Agitator Differences:.......................................................................................... Page 19
Reminders.................................................................................................................................. Page 20
Remember – Agitation Strokes are Variable.......................................................................... Page 20
Console Access...................................................................................................................... Page 20
Tight Spanner Nut!................................................................................................................ Page 21
Front Load Washer - Updates........................................................................................................ Page 22
Shocks – 36” Belt Drives........................................................................................................ Page 22
Techline Tip............................................................................................................................ Page 22
Duet Door Leak – Newer Models.............................................................................. Page23
Amana & Inglis.......................................................................................................... Page23
Dryer - Updates................................................................................................................. Page24
Two piece heater box assembly................................................................................ Page24
Steam (for Odors & Wrinkles).................................................................................. Page 24
- iii -
Table Of Contents (continued)
Clean Up Updates.......................................................................................................................... Page 25
Maytag Rework #R254BV...................................................................................................... Page 25
New Hose Fitting - Avoid Leaks.............................................................................................. Page 25
Tall Tub Front Leveling Legs................................................................................................... Page 26
Rack & Tub Discoloration....................................................................................................... Page 26
HE Motor Testing................................................................................................................... Page 27
Checking Connections............................................................................................................ Page 30
Warranty Change................................................................................................................... Page 30
Compactors.................................................................................................................................... Page 32
Replacement Start Switch Kit................................................................................................. Page 32
Refrigeration Updates.................................................................................................................... Page 36
Maytag French Door Refrigerator.......................................................................................... Page 36
MFX2571XEW - MFX2571XEM - MFX2571XEB...................................................................... Page 37
LED Theatre Lighting ............................................................................................................. Page 39
Pantry and Freezer Drawer.................................................................................................... Page 39
Refrigerator Air Flow.............................................................................................................. Page 40
Pantry Air Flow Pattern.......................................................................................................... Page 40
Leveling and Door Alignment................................................................................................ Page 41
Accessing Ice Maker............................................................................................................... Page 42
Ice Maker............................................................................................................................... Page 44
Ice Maker Module.................................................................................................................. Page 45
Accessing pantry drawer light switch.................................................................................... Page 46
Removing the pantry drawer light switch.............................................................................. Page 48
Accessing the Mullion heater................................................................................................ Page 48
LED Pantry Lighting................................................................................................................ Page 50
Operation............................................................................................................................... Page 50
Refrigerator Compartment LED Lighting................................................................................ Page 51
Accessing the RC Thermistor................................................................................................. Page 51
User Interface........................................................................................................................ Page 52
Programming......................................................................................................................... Page 53
Replacing And Timing Pantry Drawer Gear............................................................................ Page 58
Timing the gear drive............................................................................................................. Page 59
Service Pointer Index..................................................................................................................... Page 60
Training Evaluation........................................................................................................................ Page 63
- iv -
Cooking Updates
Jenn-Air Built-In Ovens
JJW2430W
JJW2330W
JJW2427W
JJW2327W
JJW2730W
JJW2830W
JJW2530W
JJW2727W
JJW2827W
JJW2527W
JMW2430W
JMW2330W
JMW2427W
JMW2327W
JMC2430W
JMC2130W
JMC2127
JJW3430
JJW3830
JMW3430W
*All Colors
Concern: F1 E1 Failure Code appears on display
Note: At the end of a Timed Bake cycle, the option to add more time or change the oven temperature is made available. If more time is added or the temperature
changed F1E1 error code will occur.
Solution: Check the following condition
Verify the model number saved
1. Enter Diagnostics Mode - press any three keys three times within 8 seconds.
2. Navigate to the System Information Menu and press OK.
3. The current Model Number will appear in the menu list.
4. Highlight model number and press OK.
5. Exit Diagnostics Mode by pressing the BACK button (Main Menu).
6. Select EXIT DIAGNOSTICS and press OK
7. Power unit down for 30 seconds and allow normal power up.
8. Model Number is saved.
1
Cooking Updates
Jenn-Air & KitchenAid Gas/Dual Fuel Cooktops and Ranges
JDRP430WP00
JDRP436WP00
JDRP536WP00
JDRP548WP00
JGCP430WP00
JGCP436WP00
JGCP536WP00
JGCP548WP00
JGRP430WP00
JGRP436WP00
JGRP536WP00
JGRP548WP00
KDRS407VSS00
KDRS462VSS00
KDRS463VSS00
KDRS467VSS00
KDRS483VSS00
KDRU707VSS00
KDRU763VSS00
KDRU767VSS00
KDRU783VSS00
KGCU407VSS00
KGCU462VSS00
KGCU463VSS00
KGCU467VSS00
KGCU482VSS00
KGCU483VSS00
KGCU484VSS00
YJDRP436WP00
YJDRP536WP00
YJDRP548WP00
YKDRS407WP00
YKDRS467WP00
YKDRU707WP00
YKDRU767WP00
Concern:
Large 20,000 BTU Stacked Burner(s) not lighting.
Correction:
Replace burner base with part # W10320937.
Service Pointer K4317483 (March 2010).
Concern:
15,000 BTU Burner(s) nuisance sparking.
Correction:
New burner design available. Order burner assembly part # W10342487 (includes a burner
head, ignitor and base).
Old Design Burner
New Design Burner Assembly
Part # W10342487
(no burner cap)
2
Cooking Updates
Maytag MicroHood Combination Oven
Model: MMV1164WS
Concern:
5100 Stainless steel models were built with a Gray Touch Panel instead of the Black Touch
Panel as specified.
Units will not be reworked. Future production will be MMV1164WS01.
Solution:
Complete service call by ordering the correct Touch Panel assembly per customers choice.
Stainless Steel Frame w/Black Touch Panel
- W10340660
Stainless Steel Frame w/Gray Touch Panel
- W10315762
Jenn-Air Dedicated Microwave Ovens
JMC2430W*00
JMC2430W*01
JMC2130W*00
JMC2127W*00
Concern:
Number “3” may randomly appear in the display.
Cause:
Control software issue.
Correction:
Replace the control assembly. Service Pointer K8178811 (July 2010)
Note:
Service controls have been corrected and will have the software version tag as shown that
indicates version 1.0.2.
Earlier software versions will have issues with the # 3 randomly appearing.
Control assembly includes all parts shown.
Revision Number shown on replacement
Control Assembly.
3
Cooking Updates
Jenn-Air Slide-In Ranges
Concern:
The keypads are too light, and difficult to see.
Cause:
Color graphics are not bright enough.
Solution:
The User Interface is being changed to more contrasting colors.
There will be an engineering dash change when the new user interface is available.
New Console assemblies are available as listed in the chart below. Current console
assemblies, from parts lists, sub to the new part numbers listed.
Jenn-Air Slide-In Ranges
Model
New Part #
JDS8850CDS00
JDS9860CDS00
JES8750CAS00
JES8850CAS00
JES8860CCS00
JES9750CAS00
JES9800CAS00
JES9860CAS00
JES9860CCS00
JES9900CCS00
JGS8750CDS00
JGS8850CDS00
JGS9900CDS00
W10314414
W10314421
W10314412
W10314415
W10314416
W10314422
W10314417
W10314420
W10314420
W10314418
W10314413
W10314414
W10314419
*Only Stainless Steel models affected
4
Cooking Updates
Gas and Electric Freestanding Ranges
No AM/PM Feature
Models Affected:
AER5522VA*0
AER5522VC*0
AER5524XA*0
AER5821VA*0
AER5822VA*0
AER5822VC*0
AER5823XA*0
AER5823XC*0
AER5830VA*0
AER5844VA*0
AER5844VC*0
AER6011VA*0
AGR5844VD*0
AGR5844VD*1
AGR6011VD*0
AGR6011VD*1
IES350XW0
IVE32300
IVE82300
IVP33800
IVP85800
IVP85801
MER5605W*0
MER7651W*0
MER7661W*0
MER7661W*1
MER7662W*0
MER7662W*1
MER7765W*0
MER7765W*1
MER7775W*0
MER7775W*1
MER8770W*0
MER8770W*1
MGR7661W*0
MGR7661W*1
MGR7662W*0
MGR7662W*1
MGR7665W*0
MGR7665W*1
MGR7775W*0
MGR7775W*1
MGR8670W*0
MGR8670W*1
RF114PXS*2
RF114PXS*3
RF212PXS*3
RF212PXS*4
RF214LXT*0
RF214LXT*1
RF260BXS*2
RF262LXS*2
RF262LXS*3
RF262LXS*4
RF263LXT*2
RF263LXT*3
RF263LXT*1
RF263LXT*2
RF263LXT*3
RF264LXS*1
RF264LXS*2
RF264LXS*3
RF265LXT*2
RF265LXT*3
RF272LXT*2
RF272LXT*3
RF362LXT*2
RF362LXT*3
RF367LXS*3
RF367LXS*4
RF462LXS*3
RF462LXS*4
SF265LXT*0
SF265LXT*1
SF265LXT*2
SF272LXT*0
SF272LXT*1
SF272LXT*2
SF362LXT*0
SF362LXT*1
SF362LXT*2
SF367LXS*1
SF367LXS*2
SF462LXS*1
SF462LXS*2
TEP340V*0
TES325V*0
TES326V*0
TES355V*0
TES356V*0
TGS325V*0
TGS325V*1
TGS326V*0
TGS326V*1
TEP340V*0
TES325V*0
TES326V*0
TES355V*0
TES356V*0
TGS325V*0
TGS325V*1
TGS326V*0
TGS326V*1
WERC4101S*1
WERC4101S*2
WERC4101S*3
WERE3000S*1
WERE3000S*2
WERP3101S*1
WERP3101S*2
WERP4101S*1
WERP4101S*2
WERP4101S*3
WERP4110S*1
WERP4110S*2
WERP4110S*3
WFE114LW*0
WFE321LW*0
WFE324LW*0
WFE301LV*0
WFE361LV*0
WFE364LV*0
WFE366LV*0
WFE371LV*0
WFE374LV*0
WFE381LV*0
WFG361LV*0
WFG361LV*1
WFG361LV*0
WFG361LV*1
WFG366LV*0
WFG371LV*0
WFG371LV*1
WFG374LV*0
WFG374LV*1
WFG381LV*0
WFG381LV*1
YIES350XW0
YMER7651W*0
YMER7651W*1
YMER7660W*0
YMER7660W*1
YMER7662W*0
YMER7662W*1
YMER7765W*0
YMER7765W*1
YMER8770W*0
YMERH770W*0
YMERH770W*1
YRF115LXV*0
YRF263LXT*0
YWFE301LV*0
YWFE361LV*0
YWFE366LV*0
YWFE371LV*0
YWFE381LV*0
* All Colors
Electronic Range Control
Concern:
Customer can not set clock for AM/PM operation. The U&C guide describes setting the control for AM or PM.
Cause:
This feature was removed in 2008 and the literature is incorrect. The literature going forward
has change to state “ ON SOME MODELS ”.
Solution:
Do not change control. Unit is operating correctly.
5
Cooking Updates
Jenn-Air Built-in Ovens
JJW2430W
JJW2330W
JJW2427W
JJW2327W
JJW2730W
JJW2830W
JJW2530W
JJW2727W
JJW2827W
JJW2527W
JMW2430W
JMW2330W
JMW2427W
JMW2327W
*All Colors
Concern:
The DELAY feature with COOK TIMER does not work. When setting this feature and after
PREHEAT you are instructed to insert food and PUSH start, but if customer is not home they
cannot do that.
Cause:
For JennAir Models with the 4” display, if they set a COOK TIMER and a DELAY, then when
the oven gets to temperature, the timer is NOT going to start until the door is opened and
closed, or the timer start button is pressed. So there is no way for the timer to start on its
own for a delay start.
Correction:
None at this time. This is a software
issue and engineering is working on a fix.
Induction Cooktop Configuration Label
Models: ICI500X*00, KICU500X*00, GCI3061X*00
The tech sheets used in the first production of Induction Cooktops has an incorrect Cooktop
Configuration label. Listed below is the incorrect label used and the new label with the correct information.
Incorrect information used on first production
of Induction Cooktops.
Currently Information on Tech Sheets in Warehouses
Configuration Number
Cooktop Model
19
20
21
22
23
24
25
26
Correct Label
Correct Label
Configuration Number
Cooktop Model
ICI750X
ICI500X
GCI3061X
KICU500X
KICU509X
JIC4430X
JIC4536X
KICU569X
20
21
22
23
24
25
26
27
28
29
*= All colors
01 = 01 or greater
6
ICI500X*01
GCI3061X*01
KICU500X**01
KICU509X
JIC4430X
JIC4536X
KICU569X
GCI3061X*00
KICU500X**00
ICI500X*00
Cooking Updates
TECHNICAL SERVICE POINTER
FOR IMMEDIATE ATTENTION OF YOUR SERVICE DEPARTMENT

LAUNDRY PRODUCTS
K4317483
March 2010
KITCHEN PRODUCTS
This Service Pointer Applies To The Following Brands:
Whirlpool®

REFRIGERATION PRODUCTS
KitchenAid
Jenn-Air
®
Roper®
Amana®
®
Admiral®
Maytag®
Magic Chef®
JennAir and KitchenAid Gas & Dual Fuel
Cooktops and Ranges
JDRP430WP00
JDRP436WP00
JDRP536WP00
JDRP548WP00
JGCP430WP00
JGCP436WP00
JGCP536WP00
JGCP548WP00
JGRP430WP00
JGRP436WP00
JGRP536WP00
JGRP548WP00
Models:
KDRS407VSS00
KDRS462VSS00
KDRS463VSS00
KDRS467VSS00
KDRS483VSS00
KGCU407VSS00
KGCU462VSS00
KGCU463VSS00
KGCU467VSS00
KGCU482VSS00
KGCU483VSS00
KDRU707VSS00 KGCU484VSS00
KDRU763VSS00
KDRU767VSS00
KDRU783VSS00
YJDRP436WP00
YJDRP536WP00
YJDRP548WP00
YKDRS407VS00
YKDRS467VS00
YKDRU707VS00
YKDRU767VS00
Code Date: Product built before March 2010 (D010)
CUSTOMER CONCERN:
Large 20,000 BTU Stacked Burner(s) Not Lighting all the time.
CAUSE:
Large Burner ignition port variation.
CORRECTION:
Replace Large Burner Base with new replacement part # W10320937. This new base has an added
notch behind the ignitor. See Illustrations.
Notch
ALL POINTERS ONLINE: http://www.servicematters.com/tech_ref/tech_ref_main.htm
To receive pointers by email, or to edit or delete a current email address, go to www.servicebench.com
®Registered trademark/™ Trademarks of Whirlpool, U.S.A., KitchenAid, U.S.A., Jenn-Air, U.S.A., or Maytag Corporation or its related companies.
© 2010 All rights reserved.
7
Cooking Updates
TECHNICAL SERVICE POINTER
FOR IMMEDIATE ATTENTION OF YOUR SERVICE DEPARTMENT


LAUNDRY PRODUCTS
REFRIGERATION PRODUCTS
K8178811
June 2010
KITCHEN PRODUCTS
This Service Pointer Applies To The Following Brands:
Whirlpool®
KitchenAid®
Amana®
Roper®
Jenn-Air
®
Admiral®
Maytag®
Magic Chef®
The Number “3” Randomly Appears in the Display
Models:
JennAir Dedicated Microwave Ovens
JMC2430W*00 JMC2430W*01 JMC2130W*00 JMC2127W*00
CUSTOMER CONCERN:
The number “3” may randomly appear in the display.
CAUSE:
Control software issue.
WARNING
CORRECTION:
Replace the control assembly.
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
Control Panel Assemblies by Model and Color
Color*/Model
JMC2430W*00
JMC2430W*01
JMC2130W*00
JMC2127W*00
B = BLACK
S = STAINLESS
W10240000
W10240003
W10323051
W10328721
W10240000
W10240003
W10239997
W10239999
R = OIL BRONZE W10240004
W10323050
P = PRO-STYLE W10240003
W10328721
NOTE:
Service controls have been corrected and will have the software version tag as shown
below that indicates version 1.0.2.
Earlier software versions will have issues with the # 3 randomly appearing.
ALL POINTERS ONLINE: http://www.servicematters.com/tech_ref/tech_ref_main.htm
To receive pointers by email, or to edit or delete a current email address, go to www.servicebench.com
®Registered trademark/™ Trademarks of Whirlpool, U.S.A., KitchenAid, U.S.A., Jenn-Air, U.S.A., or Maytag Corporation or its related companies.
© 2010 All rights reserved.
8
Cooking Updates
Control assembly includes all parts shown.
Revision Number shown on replacement
Control Assembly.
9
—NOTES—
10
Fabric Care Product Updates
Platform/Model Description Change
Due to complexities with new and old model lines, the Platform descriptions have changed to
avoid confusion.
11
VMW HE Washer - Updates
Thread Lock On Leveling Nut
To aid in the manufacturing process the lock nuts will be secured to the threads of the foot
with a thread locking compound. It will take a little bit of force to break the nut free if a foot
height adjustment is needed. There is no need to use a locking compound on the treads for
installation or service adjustments.
Lid Locked on Delivery
The lids can become locked during transport. If this happens, plug the washer in. Push the
POWER button, wait until the LID LOCK light goes out and push the POWER button (to turn the
washer off).
12
Washer Installation Instructions
These instructions replace Step 2 of the washer:
To avoid damaging floor and washer, place cardboard supports from shipping carton on floor
behind washer. Use two or more people to tip washer back and place on cardboard supports.
Remove shipping base. IMPORTANT: Removing foam shipping base is necessary for proper
operation.
Orient the sound shield with the edge marked FRONT toward the front of the washer. The
words THIS SIDE DOWN should be facing out.
Starting with one side, insert the sound shield into the bottom of the washer so that it is
behind the frame. Stand the washer upright.
13
Reminders
Sounds
Remember that the new HE Belt Drive washers use less water (many customers will notice)
and that they do not sound the same as any prior washers that we have made. Get yourself
familiar with the sounds of these new washers.
Don’t forget that the agitation strokes are variable, dependant on Cycles selected, Options
selected and the input readings to the control.
Low Wash Water Technology
Uses Less Water
• About 2” of washplate
• Not all of the clothes will be under water
Remember that the new HE VMW’s use less water. A proper water level will leave about 2” of
the washplate NOT under water. Not all of the clothing will be under water – it is NORMAL for
some clothes to be wet and above the water level line.
Uses 20-66% of the water (vs. Traditional Washer) Approx 16-18 Gallons
(vs. 40-45 Gallons)
Long term savings! Water and
energy savings from an HE washer
are equivalent to the cost of the
dryer!
Water Level
14
Reminders
Low Wash Water Technology
•
•
•
•
Uses Less Water
Uses Less Energy
-These washers use less energy through ramping and coasting the spin, the use of an efficient Permanent Split Capacitor Induction motor and tighter control of water temperatures and water levels.
Produce Better Cleaning Results
-Less Water + Full Dose of HE Detergent equals BETTER cleaning results!!!!
Gentler On Clothes
-Non agitator washers are proven to be gentler on clothes (a slower agitation rate is possible in these washers due to the concentrated solution and low water levels).
Low Wash Water Technology
TRUST THE SOFTWARE !!!!!!!!
-100 years of clothes cleaning experience
-Billions of loads
-TRUST THE SOFTWARE !!!!
-Select the correct cycle and options
-TRUST THE SOFTWARE !!!!
-DO NOT add Water
-Too Much Water = Cleaning Complaints
-Reduced Mechanical Energy
-(clothes will float)
-Diluted Detergent
-Cycle Algorithms
Remember: TRUST THE SOFTWARE!!!!!!
Whirlpool has a hundred years of clothes cleaning experience and has experimented with
cleaning billions of loads of clothes. If you are handling a “cleanability” complaint, make
sure that the customer has used the correct cycle, selected the correct modifiers and is
using chemicals correctly. Do not try to fool the machine by finding ways to fill the unit with
more water. You will be fighting 100 years and billions of cycles of experience. TRUST THE
SOFTWARE!!! Selecting a (wrong) cycle just because it uses more water also selects the
wrong agitation profile, wrong time profile and wrong spin profile for the fabric type, load size
and soil level.
15
Automatic Load Sensing
From START button push to water entering the washer may take:
- No load in the washer up to 2 minutes
- 18 pound load up to 3 minutes
If the lid is opened during the child entrapment the machine will go into the pause mode.
To avoid additional delays the lid needs to remain shut during the sensing mode.
16
Direct Drive TL Washer - Updates
Standard Pressure Switch/Hose
Pressure Hose off?
Replace hose and switch.
Use all kit parts.
Do not simply reattach a fallen pressure switch hose to the pressure switch and consider the
repair complete. You must replace the pressure switch hose and pressure switch. Anytime
that you find a pressure switch hose that is damaged, cut, too short, disconnected, etc. it
must be replaced. Cutting off the end of a pressure hose and/or stretching the hose to fit
(removing the slack) increases the risk that the hose may become detached. When ordering
replacement hoses or a pressure switch, on some models, it will come as a kit. It consists of a
new hose of the correct length, a new barbed pressure switch and a clamp. You must use all
of the parts in the kit for a proper repair.
Siphoning - AND...
When installed improperly, the
washer can get stuck in a siphon
mode
Repeat Load Sense/ATC Failures
If you get a Load sense washer that has repeated (ATC) switch failures, be sure to have
the tech check for a possible drain siphoning
situation, in certain instances, if the washer
has a siphoning issue and continues to fill for
a long extended period of time, it will cause
the control in the switch to fail. In these
cases, have the tech secure the drain hose
so there is no way a siphon effect can start
and replace the switch again. Of course it is
always important to check all aspects of the
customers electrical supply, right there at the
washer.
17
Repeat Load Sense/ATC Failures (continued)
Reverse polarity (at the home electrical supply or inside of the washer) will cause repeat
Load Sense/ATC failures. Make sure that
polarity is not reversed at the power supply,
the power cord, the noise filter or the harness pin connectors.
Home Plumbing Noise
All current stock of Load Sense Switches (as of 6/11) have
had software adjustments to correct for repeat failures and
to reduce home plumbing noise.
18
VMW Classic Washer - Updates
Sept/Oct 2010
VMW classic top load washers.
The VMW is now being manufactured with an agitator.
Impeller vs. Agitator Differences:
Differences between the agitator and the
impeller models are:
• An agitator instead of an impeller.
• The Basket – it is very similar to the Direct
Drive basket.
• The Tub – is shorter for the agitator style
Basket.
• The Suspension – is shorter for the
shorter Tub.
• The Gearcase – it has taller agitator shaft
• Drive Block and Spanner Nut the same as
the Direct Drive’s.
• Drive Motor –it is a 1/4hp motor
(Impeller model uses a 1/3hp)
• The software – is for an agitator Console
access.
19
Reminders
Remember – Agitation Strokes are Variable
Don’t forget that the agitation strokes are variable, dependant on Cycles selected, Options
selected and the input readings to the control.
Console Access
The rear consol cover is tabbed at the
top and held in at the bottom with three
screws.
Release the front panel clips to free the
console. Remember: To NOT damage the
wires or pressure hose, remove the wire
cover prior to lifting the top.
Remove Cover
20
Tight Spanner Nut!
Reuse old spanner nut whenever possible.
Tighten following these instructions.
Use silcone grease on the threads – Truck
Stock part number 542638
Hand Tighten
Make a positioning mark on the drive block
and hand tightened spanner nut. Tighten
with a hammer.
Tighten until 1/2”
BEYOND the mark!
Tighten until you have rotated the spanner
nut 360° around and taken the spanner nut
mark ½” beyond the mark on the drive block.
21
Minimum
360o Plus 1/2”
Front Load Washer - Updates
Control software has changed to meet new energy requirements. This affects replacement
parts. All new controls no longer have a Warm/Warm option in the Normal Cycle.
Shocks – 36” Belt Drives
Not all front loaders are engineered to
have four shocks. Even though a fourth
shock may be physically added to these
washers (they have the same base and
tub), it may negatively effect cycle times.
There have been reports of techs changing
tubs when adding a fourth shock because
they are concerned (unnecessarily) about
the bearings.
Techline Tip
22
Duet Door Leak – Newer Models
•
•
•
•
•
•
•
Replace Bellow
Proper Position (no twists)
Tight clamps (do not over tighten)
Clean Bellow
Tight Hinge Screws
Test door alignment (RinseAid)
Ø Replace Front
Newer Duet washers leaking from the door; Be sure the bellows has been replaced, is positioned properly without any twists, be sure clamps are secured properly without over tightening the screw type clamp on the tub side. Be sure the bellows is clean and that all hinge
screws are tight, be sure door itself is aligned squarely with the washer front/bellows. A good
test for door closing is this, open the door, apply rinse agent to the face of the bellows, close
the door normally, reopen it and see if there is evidence of full contact on door glass where
bellows makes contact, adjust/tweak the door if an area is found with no sign of contact.
Follow this procedure unless the product you are dealing with is older. Do Not recommend
replacing washer fronts on models newer than serial code HLT unless there is an obvious
issue with it.
Amana & Inglis
Amana and Inglis Front Load washers have changed from Samsung built to Whirlpool
(Monterrey) 36” Direct Drive built.
23
Dryer - Updates
WED9270XWO
M02512746 through M02512795
and
M02517338 through M02517362
Several dryers may have been built with a two piece heater box assembly instead of a one
piece heater box assembly.
The two piece and one piece heater boxes are interchangeable. Be careful when looking up
parts if you need to order one.
Steam (for Odors & Wrinkles)
The Steam dryer software is going through a running software change. To let the customer
know that the steam cycle is working, it will spray a mist at the start of the cycle. It will be
some time before Use and Care Guides will reflect this change.
24
Clean Up Updates
Maytag Rework #R254BV
Console Insert Quality
MDB4709AWW MDB6709AWW
MDBH949AWW MDB7809AWW MDC4809AWW
Serial Range FY39 - FY43
The insert on the Console may have been manufactured with incorrect material.
If the customer calls with complaint that the Console Insert is discoloring, order and replace
the Console assembly.
Use the chart to determine the correct Console part number for the model being
repaired.
Models:
Console Number:
MDB4709AWW W10254834
MDB6709AWW W10254837
MDBH949AWW W10254824
MDB7809AWW W10199785
MDC4809AWW W10255080
Upon completion of the repair, indicate R254BV on your work order and submit for payment
through normal procedures.
New Hose Fitting - Avoid Leaks
DO NOT OVER TIGHTEN THE FITTING
Hand tight
then: ¼ to ½
Turn
Remember: It is advised to only turn the new fitting ¼ to ½ turn past hand tight. Over tightening may cause a leak.
25
Tall Tub Front Leveling Legs
Helpful Tip: Run the leveling legs out and then
back in prior to placing dishwasher under
counter.
Ensure leveling leg moves freely prior to placing unit under counter: Run the leveling leg out
and then back in using a 6 point socket on the foot. (This removes debris that could cause
locking of the leveling legs.)
Rack & Tub Discoloration
•
Plastic tub dishwashers are “whiter” than in the past.
•
Tomato based foods may cause “pink” staining. Staining may be more
visible than in the past.
•
Plastic tubs “cure” within 30 to 40 cycles (about one month) and become more resistant to pink staining.
•
ink staining will disappear over time depending on how often the
P
consumer washes tomato based stained dishes.
Due to low sales volumes Proctor and Gamble® has dropped Cascade Plastic Booster®
from their product line-up.
active ingredient: Benzol Peroxide
•
Whirlpool is working to find an alternate solution.
•
26
HE Motor Testing
Ohming HE Motor is not possible
This is because it is not possible to ohm out a HE wash motor. There is no direct access to the
windings from the terminals. The harness connection is the edge of a computer board. Any
readings taken from here will show an open circuit.
27
HE Motor Testing
The best and fastest way to test the motor is to enter the diagnostic mode. Intervals 20,
17,16,13,12 and 11 are all steps that turn on the motor. If the motor turns on in any of these
steps, you KNOW that the motor is OK.
28
HE Motor Testing
If it doesn’t turn on, you can take some quick power checks while you have the motor circuit
energized in diagnostics. From the control area, you should read line voltage from P5 on the
control to both sides of the in-line resistor. If you do have line voltage then the problem will
be in the motor or the connecting harness. If you don’t have line voltage, trace the problem
to something before these spots, like door switches, motor fuse or splice connections.
For the most accurate voltage check, check at the motors P3 (Blue) connector to both the P2
(White/Violet or White) connector and the P1 (Blue/White) connector. If you read voltage
here and the motor does not operate, then the motor will need replacement. If you don’t
see voltage at these points, your problem is elsewhere.
29
Checking Connections
OK
Not OK
Don’t forget that poor RAST pin connections can cause components to not
work and lead to mis-diagnosis.
Warranty Change
30
Warranty Change
Maytag 10 Year Limited Warranty
SS Tub Interior, Chopper and Racks
MDB7609AWW/B/S
MDB7709AWW/B/Q/S*
MDB7809AWW/B/Q/M*
MDB8859AWW/B/S*
MDB8959AWW/B/S
MDB7759AWW/B/S
MDBH979AWW/B/S
MDBH989AWW/B/Q/S
(retroactive warranty on existing models)
Models began on: September 9, 2009
30-Day Money Back
30 Day Quiet Money Back Guarantee
Maytag and Whirlpool Brands offer a Dishwasher 30 Day Quiet/Performance Money Back
Guarantee on specific models.
Maytag added the guarantee this month.
Whirlpool has offered this guarantee for several years.
31
Compactors
Replacement Start Switch Kit
Replacement parts sub to new kit - #W10342596
1 Normally closed switch
1 Actuator assembly
1 Toe guard
1 Template
2 Screws
1 Instruction Sheet
Starting in the second quarter, compactors went to a new integrated switching redesign. The
switch has changed from a normally open switch to a normally closed switch that is held open
by a new actuator lever. Replacement parts for the old switch will sub to a kit that contains:
a normally closed switch, an actuator assembly, toe guard, a template, two screws and an
instruction sheet.
Remove Front
After removing the drawer and top panel, remove the front panel.
32
Replace Switch
Machine
Front
Switch orientation is with terminals pointed up.
Screw Hole Template
Machine
Front
Template
(2) 3/32”
Holes
Place the template over the switch and drill two 3/32” holes for the new actuator.
33
New Actuator
Install the new actuator.
Remove Old Actuator
Screws
Old
Actuator
Blade
Remove the old actuator blade from the Foot Pedal.
34
New Toe Guard
Toe
Guard
Screws
Toe
Guard
Replace the old Toe Guard with the one provided in the kit.
Finished Modification
Complete your work, test the operation and clean up your work area.
35
Refrigeration Updates
Maytag French Door Refrigerator
Ice And Water In The Door
External Entry Pantry Drawer
MFX2571XEB
MFX2571XEM
MFX2571XEW
Dimensions
In.
Cutout Width (in)
36
Depth
35 5/8
Height
70 1/8
Width
35 5/8
Depth Closed Excluding Handles
32 7/8
Depth Closed Including Handles
35 5/8
Depth Excluding Doors
29
Depth With Door Open 90 Degree
48
Height To Top Of Cabinet
68 5/8
Height To Top Of Door Hinge
70 1/8
Width of Cabinet Only
35 5/8
10 Year Compressor Warranty
1 Year Parts and Labor
2nd through 10th year Compressor is warranted but not labor
36
Refrigeration Updates
MFX2571XEW - MFX2571XEM - MFX2571XEB
25% E-Star
Always refer to the Technical Information shipped with the product for specific information for
the product you are servicing.
37
Refrigeration Updates
38
Refrigeration Updates
LED Theatre Lighting
A LED lighting module is located on the top of
the cabinet in the RC and 4 individual LEDs are
mounted in the mullion divider and focused on
the interior of the pantry drawer.
Pantry and Freezer
Drawers
New pantry drawer design
allows accessibility to items
with out opening the refrigerator compartment doors.
The pantry level makes it
easy for children to access
drinks and snack items.
The freezer compartment
and drawer are identical to
previous Iceland product
39
Refrigeration Updates
Refrigerator Air Flow
Cold air enters the ice maker compartment,
circulates and then enters the RC compartment, see figure 1.
Pantry Air Flow Pattern
Cold air enters the pantry around the
perimeter of the glass shelf see figure
2, there are no dedicated inlet vents.
The return air ducts are located in the
bottom of the RC compartment in the
left and right hand side corners, see
figure 3.
Figure 1
Figure 3
Figure 2
40
Refrigeration Updates
Leveling and Door Alignment
Left RC Door Removal
Door removal is identical to previous models. The water dispenser tube and
UI wiring harness are routed under the left door hinge.
1. Disconnect power to the refrigerator.
2. Remove cover screw and cover – Figure 1.
3. Disconnect water tube and wiring harness – Figure 2.
4. Remove 3 5/16” hinge screws and remove door – Figure 3.
Figure 1
Figure 2
41
Figure 3
Refrigeration Updates
Accessing Ice Maker
The ice maker assembly is similar to what was used in previous Iceland refrigerator. A Whirlpool ice maker is used with a few variations which are highlighted in this section.
Removing Ice Bin
1. Disconnect power to the refrigerator.
2. Depress the release but
ton, see figure 1.
3. Slide out the ice bin as-
sembly, see figure 2.
4. Insert straight blade screwdriver into slot and press down
on locking tab and at the same
time pull the cover toward you.
See figure 3.
5. Disconnect wiring harness. Figure 4.
6. Release locking tab as you pull out the ice maker. Figure 5
42
Refrigeration Updates
7. Slide out the ice maker assembly, see figure 6.
Figure 6
8. After removing the ice maker check to see if the air
outlet duct gasket was dislodged, see figure 7.
Figure 7
9. After replacing the ice maker, Install the duct gasket by
removing the air discharge grill from the refrigerator compartment side of the icemaker compartment. See figure 8.
Figure 8
Complete ice maker assembly.
43
Ice Maker
Refrigeration Updates
A Whirlpool ice maker similar
to previous production (with
noted changes) is used on this
new refrigerator. A sixteen
finger ejector blade is used to
prevent cubes hanging up or
remaining in the mold.
44
Refrigeration Updates
Ice Maker Module
The ice maker module is similar to what is being
used. The harvest sensor unplugs from the module. A harvest can be initiated by jumping across
“T” and “H” on the module. Always refer to the
ice maker tech sheet for detailed instructions.
To remove the air duct:
Remove the 3 ¼” hex
head screws securing
the air duct to the ice
maker mold and separate.
Note: When assembling the air duct
install the wiring harness into the duct.
45
Refrigeration Updates
Accessing pantry drawer
light switch
1. Disconnect power to the refrigerator.
2. Push up on the pantry glass shelf from underneath, see figure 1.
3. Slide out the glass shelf and set aside, see figure 2.
Note: Everything is tied into the left side cover, it must be
removed first, see figure 4.
5.
Insert straight blade screwdriver
into the three slots in the left side cover , beginning with #1
and pry down as you pull the
cover out and away from the
cabinet and up.
Repeat the process with slots #2
and #3. See figure 5.
46
Refrigeration Updates
Accessing pantry drawer light switch – Cont.
6. Pop off the cover, see figure 6.
Note: You may hear a loud cracking noise as the cover
breaks loose.
Figure 7 is a view of the back of the cover showing the
top and bottom locking tabs.
7. Remove the rear cover by lifting up and out beginning with the corner of the cover, see figure 8.
Drawer Switch Operation
47
Refrigeration Updates
Removing the pantry drawer light
switch.
Disconnect the power to the refrigerator.
1.
Use a straight blade screwdriver to depress the locking tab on the side of the light switch and push the switch through the bracket. See figure 1.
2. Disconnect the wire harness and remove the switch.
Accessing the Mullion heater
Follow the steps previously outlined to remove
left side cover. Figure A
1. Remove the pantry drawer panel:
Back top screws ½ way out
Remove lower screws
Lift off the panel, see figure B.
Note: this step is optional, the panel can be left in place.
48
Refrigeration Updates
Accessing the Mullion heater
– Cont.
2. Remove the refrigerator doors and
hinges . See figure C.
3. A reinforcement bar extends across the top
of the mullion and must be removed. Release the bar from the 2 retaining clips . See figures D and E.
4. Remove the bar by swinging out the left side first and then the right side, see figure F.
5. Roll out the mullion out far enough to
disconnect the green chassis ground
Note: The ground wire is taped to the
divider to keep the wire From becoming
pinched when assembled
49
Refrigeration Updates
Accessing the Mullion heater – Cont.
6. Disconnect the mullion heater and re
move the mullion cover, see figure H.
The mullion and heater are replaced
as an assembly.
Note: The ground wire is taped to the
divider to keep the wire from becoming
pinched when assembled, see figure I.
LED Pantry Lighting
Pantry lighting consist of 4 individual LED
located in the mullion, see figures J and K .
Operation
Opening an RC door or pantry drawer turns on the LEDs . The modules are wired in series, if
1 LED fails all 4 will not illuminate. Operating voltage (18 Volts DC) is supplied from the main
LED module located in the top of the refrigerator compartment. The voltage drop across each
LED is approximately 3.5 volts D.C. LED lights cannot be checked with an Ohmmeter .
50
Refrigeration Updates
Refrigerator Compartment LED
Lighting
The LED assembly is located in the top of
the RC section.
Accessing the LED assembly
1. Disconnect power to the refrigerator.
2. Remove the ¼” screw in the rear of the light cover securing the cover to the cabi
net , see figure 1.
3. Release the 4 tabs holding the LED
assembly in place, see figure 2.
4. Drop down the LED assembly and
disconnect the wiring harness,
see figure 3.
The LED assembly consist of 2 LED
modules. The wiring harness is a 4 wire
harness. See figure 4.
Accessing the RC Thermistor
1. Drop down the housing from the
cabinet. The Thermistor snaps out of a bracket in the housing.
51
User Interface
Refrigeration Updates
The user interface hardware is identical to some current models, see figure 1. The exception
is the new ”Stealth” software. The new software encompasses revised graphics, Icons and
animation. The program is consumer friendly and easy to use. A few minutes reviewing the
Use and Care manual and experimenting programming the control is all that is needed to be
able to access and use all the built in features. A few of the screens are highlighted in the following section.
Example of Use and Care Information (Figure 2).
Note: these are only a few examples of the many screens available.
52
Refrigeration Updates
Programming
The user interface display goes into hibernation (Sleep Mode) after 2 minutes if there is no
activity. The first press of a control button or the display screen will reactivate the screen., see
figure 3. Additional presses of the control buttons or display screen change the applicable
settings.
Quick Tips
The following screens are examples of the
quick tips feature .
These are in random order.
Screen One
Screen Two
Option of choosing Interior or Exterior
features
53
Refrigeration Updates
Screen Three
Interior features chosen, 2 pages of
selections available.
Screen Four
Exterior features chosen, 3 selections
available.
Screen Five
Exterior features; LCD touch screen
selected.
Screen Six
Additional features selected.
Note: these are only a few examples
of the many screens available.
54
Refrigeration Updates
Nutrition
The following screens are examples of
the Nutrition feature .
These are in random order.
Screen One
Food groups are displayed.
Screen Two
Dairy selected, milk selected. 2 pages of
information. Page 1.
Screen Three
Dairy selected, milk selected. 2 pages of
information. Page 2
Note: these are only a few examples
of the many screens available.
55
Refrigeration Updates
Nutrition
The following screens are examples of the
Nutrition feature .
These are in random order.
Screen One
Options selected; Page 1
of available options.
Screen Two
Use and Care option selected,
6 selections.
Screen Three
Refrigerator & Freezer - use and
care selected,4 selections.
Note: these are only a few examples
of the many screens available.
56
Refrigeration Updates
Screen Four
Page 2 of available options.
Screen Five
Ice maker option selected. Customer
can toggle the ice maker ON/Off.
Note: The previous screens were only a small example of the screens available. Always refer
to the Use and Care manual shipped with the product for specific information for the product
you are servicing .
57
Refrigeration Updates
Replacing and timing pantry drawer gear
1. Remove the pantry drawer.
2. Insert a straight blade screwdriver into the slot in the gear cover and press down to disengage the cover from the gear, see figure 1.
3. Remove the cover, see figure 2.
4. Unsnap the connector bushing and slide it toward the center of the connecting rod to expose the slot in the gear, see figure 3.
5. Lift the connecting rod out of the gear, see figure 4.
6. Unsnap the gear from the axle, see figure 5.
58
Refrigeration Updates
Timing the gear drive
A new timing procedure has been engineered into the pantry drawer gear drive
system. To time the drive:
1. Locate the hole in the drive gear above the gear tooth with the raised edge, see figure 1.
2. Locate the tear drop on the adaptor rail, see figure 2.
3. Align the hole in the gear with
the tear drop on the adaptor
and snap into place,
see figure 3.
4. Move the opposite adaptor
and gear
in or out until the connecting
rod aligns with the slot in the
replacement t gear.
59
Service Pointer Index
Cooking
BRAND & ID#
Jenn-Air
K8178799
KitchenAid
K4317476
Whirlpool, Maytag
K8178800
KitchenAid, Jenn-Air
K4317483
Whirlpool, Maytag
K8178800A
DESCRIPTION
DATE ISSUED
JennAir Gas-on-Glass Cooktops, Glass Cooktop Breaking
(see model list attached to pointer)
Under certain conditions the ceran glass cooktop may break.
1/10
KitchenAid MicroHood Combination (MHC) Oven
(see model list attached to pointer)
Microwave starts and runs on its own
1/10
All Whirlpool and Maytag Freestanding Self-Clean Gas Ranges
Built since - July 2008 / Beginning Code Date RW27
Moisture Dripping from the Door Window
3/10
JennAir and KitchenAid Gas & Dual Fuel Cooktops and Ranges
(see model list attached to pointer)
Large 20,000 BTU Stacked Burner(s) Not Lighting all the time.
3/10
All Whirlpool and Maytag Freestanding Self-Clean Gas Ranges
Built since - July 2008 / Beginning Code Date RW27
Moisture Dripping from the Door Window
5/10
Jenn-Air
K8178811
JennAir Dedicated Microwave Ovens (see model list attached to pointer)
The Number “3” Randomly Appears in the Display
Control software issue.
6/09
BRAND & ID#
DESCRIPTION
Maytag
L8178802
Maytag Bravos Gas and Electric Dryers
(see model list attached to pointer)
Excessive Noise or Vibration
Fabric Care
DATE ISSUED
Jenn-Air, Maytag, Amana, Admiral, Magic Chef
L8178803
Plastic Tub Dishwashers (U.S. only),
(see model list attached to pointer)
Heating Element and BrackeRework #R173BV
Whirlpool, Maytag, Amana, Admiral, Roper
L8178818
Top Load Washers with a Dispenser
(see model list attached to pointer)
No Agitation, Not Spinning, Wet Clothes or No Draining Complaints
60
3/10
6/10
7/10
BRAND & ID#
Whirlpool
L8178808
DESCRIPTION
DATE ISSUED
Vertical Modular Washers
All Models
Locked Lid after Delivery or Uncrating
6/10
Cabrio Washers
WTW7340X* C01170000 through C01570819
Techsheet Error
7/10
Whirlpool, Maytag, Amana, Roper, Admiral,
L8178817
Top Load Washers with a Dispenser Drawer
(see model list attached to pointer)
Washer not filling at start of the cycle
7/10
Whirlpool
L8178804
Clean-Up
BRAND & ID#
DESCRIPTION
Whirlpool, KitchenAid, Jenn-Air, Maytag
K4317482
Whirlpool Built Stainless Steel Dishwashers
(see model list attached to pointer)
Lower Dish Rack Falls Off Tub Rail
DATE ISSUED
2/10
Maytag
L8178809
Maytag Dishwashers
MDB4709AWW MDB6709AWW MDBH949AWW MDB7809AWW MDC4809AWW
Console Insert Quality Rework #R254BV
6/10
Whirlpool
L8178804
Cabrio Washers
WTW7340X* C01170000 through C01570819
Techsheet Error
7/10
Refrigeration
BRAND & ID#
DESCRIPTION
DATE ISSUED
Whirlpool, Maytag
R4317480
Bottom Mount Freezer Refrigerators Technical Data Sheet Location
1/10
KitchenAid, Jenn-Air
R4317481
KitchenAid, Jenn-Air
R4317484
KitchenAid and Jenn-Air Built In Refrigerators Door Alarm Circuit
Operation
1/10
Jenn-Air and KitchenAid Built In Refrigerators
(see model list attached to pointer)
Freezer Drawer Hard to Open or Close
3/10
27’ French Door Refrigerator With In Door Ice
Moisture or Frost Build Up
3/10
Whirlpool, Maytag, Amana
R8178801
22’ and 25’ SXS Refrigerator Push Button Water Filter
(see model list attached to pointer)
Refrigerator lower hinge cover rubs against grille
3/10
KitchenAid, Jenn-Air
R4317486
6/10
Whirlpool, Maytag
R8178796
KitchenAid Built In Bottom Mount Freezer Refrigerators
KBFC42FTS KBFO42FTX
Scrapping Noise When Opening Door
61
Refrigeration (continued)
BRAND & ID#
DESCRIPTION
Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana
R4317489
19, 22 and 25 cu. ft. Bottom Mount Freezer Refrigerator
Drawer Operationr
KitchenAid, Jenn-Air
R4317485
Jenn Air and KitchenAid Built In Refrigerators
(see model list attached to pointer)
The Touch Sensor User Interface may fail to power up
DATE ISSUED
6/10
6/10
Whirlpool, Maytag, KitchenAid, Jenn-Air,
R8178812
Whirlpool, Maytag, and KitchenAid French Door Refrigerators
(see model list attached to pointer)
Refrigerator does not function correctly after service.
6/10
Maytag, KitchenAid, Jenn-Air, Amana, Admiral,
R4317488
All Refrigerators Equipped With Water Dispensers
A small amount of water drips out of dispenser after use.
6/10
Whirlpool
R8178816
Whirlpool 26’ SXS Refrigerator
(see model list attached to pointer)
Grinding Noise When Opening Freezer Door
7/10
Whirlpool, Maytag
R4317487
Whirlpool 26’ SXS Refrigerator
(see model list attached to pointer)
Refrigerator lower hinge cover rubs against grille
7/10
Delivery and Installation
BRAND & ID#
Whirlpool
DP8178806
All
DP4317490
Whirlpool, Maytag
DP8178807
Jenn-Air
DP8178810
Whirlpool, Maytag
DP8178813
Whirlpool, Maytag
DP8178814
Whirlpool, Maytag
DP8178815
DESCRIPTION
DATE ISSUED
Whirlpool SXS 2010
This newly designed refrigerator requires different installation procedures 5/10
All dishwashers equipped with leveling legs, in all Serial ranges
Stuck or tight Leveling legs
6/10
All Refrigerators Equipped With Water Dispensers
Water drips out of dispenser after initial installation
6/10
Jenn-Air Built In Ovens
Shipping material not being removed
6/10
Top Load Washers with Dispenser Drawer
WTW5500 WTW5700 MVWX500 MVWX700
Insulation blankets are being mistaken for packing material
7/10
All Front Load, Direct Drive Washers and matching Dryers
Pedestal Installation Process
7/10
Top Load Washers with Dispenser Drawer
2 – 3 minute delay in water coming into the washer
7/10
62
TRAINING EVALUATION
Please use this page as a reminder to provide us with feedback on today’s
meeting.
Complete the online evaluation form, located on the Service Matters website
@:
www.servicematters.com
Instructor’s Name:
Today’s Training Date:
63