Samsung CNF24 Specifications

TM
OfficeServ 7400
General Description
Supports Software Version 4.60 or Higher
Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA.
SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation
or use of information presented in this manual.
Publication Information
SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise
information in this publication for any reason.
SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to
make changes in design or components of equipment as engineering and manufacturing may
warrant.
Copyright 2007—2012
Samsung Telecommunications America
All rights reserved. No part of this manual may be reproduced in any form or by any means—
graphic, electronic or mechanical, including recording, taping, photocopying or information
retrieval systems—without express written permission of the publisher of this material.
PRINTED IN USA
05/12
TABLE OF CONTENTS
PART
DESCRIPTION
1
SYSTEM OVERVIEW
1.1
1.2
1.3
1.4
1.5
2
GENERAL DESCRIPTION ..........................................................................................................................1.1
SIZE AND CONFIGURATION ..................................................................................................................1.3
1.2.1 CABINET LAYOUT ..........................................................................................................................1.3
1.2.2 SYSTEM CAPACITIES ....................................................................................................................1.6
TECHNOLOGY ............................................................................................................................................1.7
PROGRAMMING ........................................................................................................................................1.7
MIGRATION FROM OFFICESERV 7200........................................................................................1.7~1.8
HARDWARE DESCRIPTIONS
2.1
2.2
2.3
2.4
3
PAGE
SYSTEM CABINETS ....................................................................................................................................2.1
PROCESSOR CARDS ..................................................................................................................................2.1
2.2.1 LP40 CARD-DAUGHTER BOARDS............................................................................................2.1
2.2.2 MEDIA CARDS ................................................................................................................................2.3
INTERFACE CARDS ....................................................................................................................................2.3
2.3.1 TRUNK CARDS ................................................................................................................................2.3
2.3.2 VoIP CARDS ....................................................................................................................................2.4
2.3.3 STATION CARDS ............................................................................................................................2.5
2.3.4 SPECIAL FEATURE CARDS ..........................................................................................................2.6
2.3.5 DATA MODULES ............................................................................................................................2.6
2.3.6 OFFICESERV 7150 PoE SUPPLY ................................................................................................2.8
STATION EQUIPMENT ..............................................................................................................................2.9
2.4.1 DS 5000 SERIES EQUIPMENT ....................................................................................................2.9
2.4.2 iDCS SERIES EQUIPMENT ........................................................................................................2.11
2.4.3 DCS SERIES EQUIPMENT ..........................................................................................................2.13
2.4.4 OFFICESERV™ SMT-i SERIES IP EQUIPMENT ....................................................................2.14
2.4.5 OFFICESERV™ COMMUNICATOR SOFTPHONE................................................................2.18
2.4.6 OFFICESERV™ WIRELESS..........................................................................................................2.18
2.4.7 SIP DEVICES ..................................................................................................................................2.20
SPECIFICATIONS
3.1
3.2
3.3
3.4
3.5
3.6
ELECTRICAL SPECIFICATIONS................................................................................................................3.1
3.1a I/O VOLTAGE OF PSU ....................................................................................................................3.1
3.1b I/O VOLTAGE OF OFFICESERV 7150 ..........................................................................................3.1
DIMENSIONS................................................................................................................................................3.2
ENVIRONMENTAL LIMITS ........................................................................................................................3.2
CABLE REQUIREMENTS............................................................................................................................3.3
RING AND TONES ......................................................................................................................................3.3
3.5.1 RING CYCLES....................................................................................................................................3.3
3.5.1a SYSTEM RING CYCLES ................................................................................................................3.3
3.5.2 RING ....................................................................................................................................................3.3
3.5.3 SYSTEM TONES ..............................................................................................................................3.4
KEYSET LED INDICATIONS ......................................................................................................................3.4
OFFICESERV 7400 FEATURE CAPACITIES ........................................................................................................3.5
4
5
BUSINESS FEATURE PACKAGE
4.1
SYSTEM FEATURES DESCRIPTIONS......................................................................................................4.3
4.2
4.3
4.4
4.5
4.6
4.7
4.8
4.9
4.10
STATION FEATURES DESCRIPTIONS ..................................................................................................4.34
DISPLAY FEATURES DESCRIPTIONS ..................................................................................................4.42
SAMPLE SMDR PRINTOUT WITHOUT CALLER ID ........................................................................4.49
SAMPLE SMDR PRINTOUT WITH CALLER ID/ANI NUMBER ......................................................4.50
SAMPLE OF UCD EMBEDDED REPORT ............................................................................................4.51
UCD CALL STATISTICS............................................................................................................................4.52
UCD AGENT STATISTICS ........................................................................................................................4.54
SAMPLE TRAFFIC REPORT ....................................................................................................................4.55
TRAFFIC REPORT OVERVIEW ..............................................................................................................4.56
SAMSUNG HOSPITALITY SOLUTIONS
5.1
5.2
5.3
5.4
6
HOSPITALITY OVERVIEW ........................................................................................................................5.1
OfficeServ SUPPORTING FUNCTIONALITY ......................................................................................5.1
5.2.1 SMDR ..............................................................................................................................................5.1
5.2.2 PROPERTY MANAGEMENT SYSTEM (PMS) ........................................................................5.1
5.2.3 BI-DIRECTIONAL PMS LINK......................................................................................................5.2
5.2.4 PMS TRANSACTION MODULE ................................................................................................5.2
5.2.5 HOSPITALITY VOICEMAIL (INTOUCH DIGITAL) ................................................................5.2
OfficeServ CONCIERGE-ELITE ................................................................................................................5.3
OfficeServ CONCIERGE-LITE ..................................................................................................................5.4
5.4.1 OVERVIEW ....................................................................................................................................5.4
5.4.2 OfficeServ CONCIERGE-LITE FEATURES..............................................................................5.5
5.4.3 OfficeServ CONCIERGE-LITE SAMPLE REPORTS AND PRINTOUTS ........................5.11
5.4.3a GUEST ROOM BILL PRINTOUT..............................................................................5.12
5.4.3b ROOM STATUS PRINTOUT ..........................................................................5.14~5.25
5.4.3c TRANSACTION RECORD OUTPUT SAMPLE......................................................5.26
5.4.3d INDIVIDUAL GUEST PHONE BILL ........................................................................5.28
5.4.3e ALL GUEST PHONE BILL (SMDR)..........................................................................5.30
5.4.3f INDIVIDUAL WAKEUP ACTIVITY REPORT ..........................................................5.31
GENERAL USER INFORMATION
6.1
6.2
6.3
6.4
6.5
6.6
RADIO FREQUENCY INTERFERENCE....................................................................................................6.1
FCC REQUIREMENTS ................................................................................................................................6.1
TELEPHONE COMPANY INTERFACES ..................................................................................................6.1
MUSIC ON HOLD WARNING ..................................................................................................................6.3
DISA WARNING ..........................................................................................................................................6.3
UNDERWRITERS LABORATORIES and CANADIAN STANDARDS ASSOCIATION ..................6.3
LIMITED WARRANTY
Convergence: One Solution
(Voice, Data, Wireless)
OfficeServ Device Manager
Applications
Embedded or Standalone Application
Local or Remote Programming
LAN/WAN/Modem Connectivity
Database Upload and Download
Offline Database Viewing
Search Engine (By MMC/Title)
Software Upgrades to SD, SVMi-20i, CNF24
SVMi-20i Programming Interface (GIU)
SVMi-20i
OS Communicator
OS Operator
OS EasySet
OS Dataview
OS Open TSP
OS Messenger
OS IP-UMS
PSTN
WAN
LAN
OfficeServ 7400
Data Services
IP Router/Switch
DHCP, QoS
NAT/NAPT
Firewall, IDS
VPN
Softphone
IP Phones
TDM and
Analog sets
Voice Services
Wireless
Phone
SIP Devices
FIGURE 1-1
PART 1. SYSTEM OVERVIEW
1.1 GENERAL DESCRIPTION
The OfficeServ 7400 is an “office in a box” solution that converges data router and LAN switching functions
(LAN/WAN) with the reliability of TDM voice processing. The OfficeServ 7400 platform supports industry standard Voice over Internet Protocol (VoIP), Session Initiation Protocol (SIP) as well as the more robust Telephony over
IP (ToIP). The integrated Gigabit Data Modules add powerful LAN/WAN access capabilities providing a complete
data network solution for your enterprise. Firewall and Intrusion Detection capabilities provide data security for
your site. VPN (Virtual Private Network) and Managed switch features such as VLAN and QoS (Quality of Service).
Combine these technologies with Samsung’s Wireless LAN IP Handsets, Integrated In-skin Voice Mail Application
delivering messages to your Outlook Inbox, a suite of OfficeServ Computer Telephony applications, and much
more, all in one powerful platform….A COMPLETE VOICE AND DATA SOLUTION FOR THE ENTERPRISE.
1.1
The OfficeServ 7400 can be rack-mounted in a standard 19” data rack or set on a desktop. Its compact cabinet
design, RJ-45 connectors, and CAT 5 cabling allows it to easily integrate into any data center environment along
with existing data equipment. Expanding the OfficeServ 7400 system is both economical and easy. Begin with a
single cabinet providing 10 universal card slots, then add up to two additional cabinets as your business grows.
Its low and high density card design allows greater flexibility when configuring a system for the right combination of lines and stations. A removable media makes it convenient to upgrade to future feature packages.
The OfficeServ 7400 offers a variety of interface cards that allow connection to the public telephone network or
to private networks using either analog or digital circuits. Proprietary digital phones called “keysets”connect to
Digital Line Interface cards (DLI). In addition to these conventional digital keyset, Samsung offers a complete lineup of IP terminals. These IP terminals use the latest Voice over Internet Protocol (VoIP) technology and can be
deployed over LANs or WANs. They are ideal for distant (remote) locations providing all the benefits of the
OfficeServ 7400 to home workers and road worriers. Standard telephones, generally called “single line sets”, connect to single line interface cards (SLI). In addition, DLI station ports are used to connect peripheral devices such
as door phones and add-on modules. Miscellaneous circuits are provided to allow such optional features as external paging, music on hold, background music, and common audible devices.
All digital and IP telephones utilize a single PCB with surface-mounted components assuring the highest product quality and long life. Samsung’s customary large, easy-to-read displays and LEDs in the button design make
them much easier to use. In many instances, sophisticated features are made simple through the use of friendly
display prompts or push-on/push-off feature keys.
The OfficeServ 7400 includes all of this, PLUS the same, robust, time proven, market tested feature package
offered on the OfficeServ 7030, OfficeServ 7100, OfficeServ 7200-S, OfficeServ 7200 and OfficeServ 500 products.
BENEFITS
•
•
•
•
•
•
End to End Samsung components, Samsung Support and Samsung Training. The Ultimate in single source
Shopping and maintenance!
Hardware migration from the 7200 to the 7400.
Data modules communicate with the Main Processor. This integration allows the system to automatically
configure itself to accommodate the VoIP applications such as IP Phones and IP networking. This eliminates
all the problems associated with incorrect network configurations, firewall issues, and incompatibilities found
in 3rd party routers and switches.
Ideal voice and data solution for greenfield deployments in a brand new office environment.
The OfficeServ 7400 can also integrate into an existing office data network providing many solutions such as
isolating voice traffic onto the separate data network provided by the 7400.
The OfficeServ 7400 networks (via SPNET over IP or Qsig over PRI) to other 7400’s or any OfficeServ 7030,
7100, 7200-S, 7200, 500 or 100 systems.
1.2
1.2 SIZE AND CONFIGURATION
FIGURE 1-2
FIGURE 1-3
The OfficeServ 7400 is a modular and flexible platform from one to
three cabinets. See figures 1-2 , 1-3 and 1-4.
The first or Main Cabinet has two dedicated processor slots for the
MP40 ( Main Processor) and the LP40 (local processor) and 10 universal slots. Each of the card slots provide 64 communication channels to
support high density modules. See Figure 1-5.
FIGURE 1-4
The second and third cabinets (expansion cabinets) require only the LP40 so they provide 11 universal slots each.
Each of the expansion cabinet card slots provide 32 communication channels. The combined total of universal
slots for a fully expanded OfficeServ 7400 is 32, (10 + 11 + 11). See Figure 1-5.
1.2.1 CABINET LAYOUT
Figure 1.5 and Figure 1.6 indicates the physical and virtual
cabinets available in the OfficeServ 7400. Physical card slots in
cabinets 1, 2 and 3 support the various combinations of cards
detailed in Part 2. HARDWARE DESCRIPTIONS. Virtual cabinets
4~6 provide slots each with each slot providing 32 ports (communication channels). The total virtual devices allowed is 1,152.
Physical Cabinets and Slots
See Figure 1-5.
FIGURE 1-5
1.3
Virtual Cabinet/Slots
Virtual devices are stations and trunks that exist in the software database but do not require a physical connection to cards in Cabinets 1, 2 and 3. The available virtual device types are listed below:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Single line telephone – SLT
Digital telephone – DGP
IP telephones – WIRED ITP
Wireless IP handsets – WLAN ITP
SIP telephone sets– SIP-STN
IP Unified messaging system connection – SIP APPL
Samsung proprietary network trunk – SPNET TRK
SIP Trunks – SIP TRK
H.323 Trunks – H323 TRK
MOBEX Stations – MOBEX STN
Group Conference Stations
– GCONF STN
36 Slots x 32 Ports
Total Virtual Ports = 1,152
FIGURE 1-7
1.4
Virtual Cabinet Slot Assignment
Figure 1-8 indicates the virtual stations and trunks that can be assigned to each virtual cabinet and slot. Each virtual slot can be assigned 32 devices of the same type.
FIGURE 1-8
*Default Selection
1.2.2 SYSTEM CAPACITIES
When configuring a system to meet your requirements, select the appropriate number of interface cards listed in
Part 2 of this book to support the various types of routers, switches, trunks, stations, voice mail and miscellaneous
functions. Combine both the physical ports of cabinets 1, 2 & 3 with the virtual ports in virtual cabinets 4 & 5 (see
figure 1.6) to build a system as required. Your authorized Samsung Installation and Service Company has special
knowledge and training to do this. The table on the next page indicates the maximum number of each circuit
type or device available in the OfficeServ 7400. The system architecture is designed to be extremely flexible so as
to provide a myriad of configurations. However it is impossible to accommodate all the maximum numbers into
one system.
1.5
Stations
Trunks
Wireless Handsets
Standard SIP Phones
Analog Phones
Digital Phones
Samsung IP Phones / Softphone
Voice Mail (SVMi-20E)
Standard SIP Trunks
Standard H.323 Trunks
Analog Trunks
Digital Trunks T1/PRI
Networking Trunks
128
480
20
COMBINED TOTAL OF ALL STATION TYPES CANNOT EXCEED: 480
128
128
64
240
240
240
224
COMBINED TOTAL OF ALL TRUNK TYPES CANNOT EXCEED: 240
Maximum Stations + Trunks + Voice Mail
720
Networking Nodes
SPNet via QSig
SPNet via IP
99
99
Uses available T1/PRI card slots.
Limited by IP Address Table, MMC 820.
Media Gateway (MGI) Ports
512
Required to connect an IP phone to a
TDM device including paging and background music and ports used for networking or trunking.
Media Proxy Service (MPS) Channels
512
Provides IP to IP conversations without
using MGI channels.
Requires OAS card(s).
Voice Mail (IP-UMS)
128
Mobile Extensions (MOBEX)
400
■
■
Conferencing Circuits
5 Party Add-On
Unsupervised
Barge-In
Call Record
AME
■
6
6
6
6
Maximum 54 6 party conference group.
Conference Circuits to be shared by all of
these features. To get all 54 groups will
require 3 cabinets plus 6 CRM modules.
Conference Card (CNF24)
Meet Me Conference
4
96
Maximum of 4 CNF24 Cards per System.
4 CNF24 Cards x 24 Ports Each = 96 Ports
Common Resources
DTMF Receivers
DTMF Senders
Analog Caller ID Senders/Receivers
External Music On Hold (MOH)
Executive MOBEX Resources
16
32
14
2
256
4 on MP40 plus 12 on optional CRM
All on MP40
Optional RCM2 daughter board
Requires CPE and optional MIS
Requires OAS card(s)
■
Other Devices
■
■
■
■
■
■
■
■
■
Note: DTMF receivers and CID senders
are included on the 8SLI3, 8COMBO3, and
16SLI3 cards to support the analog
devices and do not need to share these
system resources.
Paging
Audio Output
Internal Zones
External Zones
1
5
2
■
■
■
Maximum BHCA (MP40) (Busy Hour Call Attempts)
1.6
12,000
1 on MIS daughter card.
(99 members each zone)
Requires customer provided
equipment.
0.45 erl, 90 sec
MAXIMUM AOM CAPACITY
Maximum per Station
Maximum per System
TDM 64 Button AOM
4
Limited by available DLI ports
IP 64 Button AOM
4
Limited by available IP/Virtual Ports
1.3 TECHNOLOGY
MEMORY
The system operates using stored program control. This program is stored on either a Multimedia Plus (MMC+) or
a Secure Digital (SD) media card inserted into the Main Processor card (MP40). The media card also provides
space for a backup customer database. The customer database is stored indefinitely in NAND Flash. 2MB of SRAM
backed up by a super capacitor stores information such as Call Logs, Alarms, UCD call statistics, program logs and
traffic reports up to 12 hours without main system power.
MICROPROCESSORS
OfficeServ 7400 uses distributed processing. Its primary processor is a 32 bit Motorola MPC8271 operating at a
clock speed of 266 MHz on the MP40 card. This provides all the main processing necessary for a the system. In a
multi cabinet system the secondary level of processing is on the LP40 card for the expansion cabinet. The tertiary
level of processing is done in the keysets. The digital keysets use a Hitachi H8 processor for data communication
within the system.
1.4 PROGRAMMING
The OfficeServ 7400 is a self-configuring system. This means that immediately after applying power, the
OfficeServ 7400 reads the types and locations of all installed interface cards and keysets and assigns default data
to them. This data provides for system operation within a few minutes after applying power. All trunks and stations are assigned three or four digit numbers according to the settings of the switches on the MP40 card and the
default numbering plan. This numbering plan is flexible and may be changed to suit customer requirements. The
installing technician customizes this default data to meet the end user’s requirements.
The system can be programmed from any IP or digital two line display keyset without interrupting system operation. There are three levels of programming: technician ,customer, and station. The technician level has access to
all programs and can allow the customer access to system programs as needed. Technician and customer access
levels are controlled by a different security pass codes and access procedure.
DEVICE MANAGER
The OfficeServ 7400 provides two methods to program the system from a personal computer. Access the system’s
embedded Device Manager programming interface using Internet Explorer 6.0 or higher for convenient web
based access. Another method is to use the stand alone proprietary version of Device Manager running on any
PC that meets the minimum requirements. Both methods allow programming from anywhere in the world provided there is a LAN/WAN or modem connection. Device Manager permits a technician to access and program
the system on-site and remotely and also to download (save) the entire customer database to a file. This file can
then be saved as a backup and be uploaded when required to restore the database. Through the use of LAN or
WAN connection or a modem, a PC can access the OfficeServ 7400 system remotely (off-site) to make database
changes or perform uploads or downloads of the customer database as if the technician were on-site.
1.5 MIGRATION FROM OFFICESERV 7200
For businesses using the OfficeServ 7200, Samsung provides a convenient, easy and affordable migration path to
the larger OfficeServ 7400. Simply install a 7400 as the main cabinet. Replace the MCP or MP20 card of the 7200
systems with an LP40 card and your existing 7200 cabinets and interface cards become part of a much larger
OfficeServ 7400 system. Features and operation are the same so there is no need to retrain users. See the
OfficeServ 7200 General Description for details. See figure 1.9, 1-10, and 1-11 for possible hardware combinations.
1.7
POSSIBLE COMBINATIONS OF OFFICESERV 7200 AND OFFICESERV 7400
q
OS 7200
OS 7200
OS 7200
OS 7200
OS 7200
ADD
OS 7400
FIGURE 1-9
w
OS 7200
OS 7200
ADD
OS 7400
FIGURE 1-10
e
OS 7200
OS 7200
ADD
OS 7400
ADD
OS 7400
FIGURE 1-11
See OfficeServ 7200 General Description booklet for more details.
1.8
PART 2. HARDWARE DESCRIPTIONS
2.1 SYSTEM CABINETS
The OfficeServ 7400 system has a common universal cabinet design. This cabinet can be configured as the main
cabinet or as an expansion cabinet. Inserting both the MP40 & LP40 cards in specific slots makes it the main cabinet. Inserting the LP40 card in a dedicated slot make it an expansion cabinet. The system can be a single cabinet or expand to a 3-cabinet system by adding up to 2 additional expansion cabinets. The main cabinet offers 10
universal slots and each expansion 7400 cabinet offers 11 universal slots. Therefore, a 3-cabinet system offers a
total of 32 universal slots. In the main cabinet, all slots are 64-channel slots while the slots in the 7400 expansion
cabinets are 32-channel slots. The OfficeServ 7200 cabinet can also be used as an expansion cabinet. It offers 1
32-channel slot and four 16-channel slots.
2.2 PROCESSOR CARDS
MP40 (MAIN CONTROL PROCESSOR)
This is the main processor controlling system operation. The MP40 always goes in slot 3 of the main cabinet. The
MP40 provides the LP40 link connectors to connect two expansion cabinets, a LAN port, and a media card.
The MP40 also has a connector for mounting the optional modem daughter board. This modem board can be
used for remote access to system administration at installations that do not have a LAN or WAN connection. In
addition it may be used as a backup for LAN connectivity. This is the same modem board used with the OfficeServ
500.
LP40 (LOCAL CONTROL PROCESSOR)
The LP40 is a local processor that is required in every cabinet. It must go into slot 0 of each cabinet. Even if you
have a single cabinet system, you must install an LP40. Each LP40 provides 6 five-party conference circuits and 8
DTMF receivers. All system daughter boards are installed on LP40 cards except for the modem daughter board.
2.2.1 LP40 CARD-DAUGHTER BOARDS
There following types of optional daughter boards are available to increase system resources in various combinations as required. They can only be mounted on the LP40 cards (see Figure 2-1).
COMMON RESOURCE MODULE (CRM)
This multi-functional board provides various common resources that are shared through the system cabinets. The
CRM provides the following:
•
•
Six (6) 5 party conference circuits.
Two(2) 8 channel DSPs. Each DSP can be programmed to function as either analog Caller ID receiver/transmitter or as a DTMF receiver. Choices are:
1.
2.
3.
Eight (8) CID Receive/Transmitter plus 8 DTMF Receivers
Sixteen (16) CID Receivers/Transmitters
Sixteen (16) DTMF Receivers
Note: DTMF receivers and CID senders are included on the 8SLI3, 8COMBO3, and 16SLI3 cards to support the analog devices and do not need to share these system resources.
2.1
R2/CID-Tx MODULE (RCM2)
The RCM2 Module can only be installed in LOC1 and LOC2 of any LP40 card. The purpose of the RCM2 daughter
board is to provide Caller ID decoders for use with that telephone company provided service over analog trunks.
In addition the RCM provides R2 MFC senders and receivers. These are not used in the US. This is the same RCM2
daughter board used on the OfficeServ 500 and 7200 systems.
The RCM2 consists of the following:
•
•
Fourteen (14) CID receivers (for use with Caller ID on analog trunks).
Sixteen (16) CID senders (to pass Caller ID from trunk to single line port).
Note: DTMF receivers and CID senders are included on the 8SLI3, 8COMBO3, and 16SLI3 cards to support the analog devices and do not need to share these system resources.
MISCELLANEOUS FUNCTION MODULE (MIS)
The Miscellaneous Function Module (MIS) daughter board can only be installed in LOC3 of the LP40 card. The MIS
daughter board is used to provide external music on hold/audio inputs (radios, digital announcers, etc.), external
paging audio output, loud bell audio output, common bell relays and programmable dry contact closures.
Maximum of 3 MIS per system, 1 MIS per LP40.
The MIS consists of the following:
•
•
•
•
•
Two (2) external music/audio inputs
One (1) external paging audio output
One (1) loud bell audio output
One (1) common bell relay contact closure
Two (2) software programmable relay contact closures
LP40 DAUGHTER BOARD COMPATIBILITY
Position
Types of Daughter Boards allowed per position
LP40 — LOC1
CRM and RCM2
LP40 — LOC2
CRM and RCM2
LP40 — LOC3
MIS
2.2
FIGURE 2-1
2.2.2 MEDIA CARDS
An OfficeServ 7400 system must have a media card installed in the main control processor (MP40) as the media
card contains the system operating software. The media card can be either a Multimedia (MMC+) or Secure Digital
(SD) type media. The media card can also be used to store a backup customer database to supplement the database stored in NAND Flash. In addition the media card can store backup copies of the operating software for the
LP40, and TEPRI cards.
Note: The SD card has a write protect switch that will prevent backup if in the read only position.
2.3 INTERFACE CARDS
These cards provide the interface connections for telephone lines and stations to the KSU and expansion cabinets. These cards fit into the universal card slots to configure the system as required.
2.3.1 TRUNK CARDS
8TRK2 BOARD
This card contains eight loop start C.O. line interface circuits with C.O. disconnect detection. It also contains the
circuitry needed for Caller ID. It can be inserted in any universal card slot in all cabinets.
16TRK2 BOARD
This card contains sixteen loop start C.O. line interface circuits with C.O. disconnect detection. It also contains the
circuitry needed for Caller ID. It can be inserted in any universal card slot in all cabinets.
TEPRIa DIGITAL TRUNK BOARD
When programmed as a T1 this card provides up to 24 trunk circuits in any combination of the following:
•
•
•
•
Loop start lines
DID (Direct Inward Dialing)
Ground start lines
E & M tie lines or two way DID calling
When the card is programmed as a PRI it will provide 23 bearer channels and 1 data channel (23B+D). This card
can be installed in any universal slot in any OfficeServ 7400 cabinet. If using an OfficeServ 7200 expansion cabi-
2.3
net, this card can only be installed in slot 3. This card is also used for networking to other systems (QSig/PRI networking)*. Add as many as required.
TEPRI2 CARD
This is a dual circuit digital trunk interface card. It offers the exact functionality of the original TEPRI card. The difference is that it combines two TEPRI cards into one board.
Each circuit provides 24 channels for T1/PRI CO trunking OR for Qsig over PRI networking so you can network to
other OfficeServ systems. This means in one slot, you get 48 channels for T1, PRI or Qsig functions. This card can
be installed in any universal slot, however, you get dual circuits in the main cabinet only and a single circuit per
card in an OS7400 expansion cabinet. You cannot install this card in an OS7200 expansion cabinet. There are no
limits to how many you can install in a system.
NOTE: BOTH CIRCUITS MUST BE USED FOR CO TRUNKING OR BOTH FOR QSIG PRI NETWORKING. YOU CANNOT SPLIT THE FUNCTIONALITY BETWEEN THE 2 CIRCUITS.
2.3.2 VoIP CARDS
MGI-16 (MEDIA GATEWAY INTERFACE)
The MGI-16 card offers 16 VoIP channels per card when installed in the OfficeServ 7400 system. You can install
them into any available universal slot. The MGI-16 supports the following features:
•
•
•
•
•
•
•
•
•
IP Phones
IP Networking (Network multiple systems over an IP Network)*
G.729 CODEC, G.723.1, G.711, G.729A CODECs
IP Trunking (SIP/H.323)
T.38 Fax CODEC
Inband or Out-of-band signaling of DTMF tones
QoS (ToS / DiffServ)
802.1q, 802.1p VLAN Tagging, Priority
OfficeServ™ IP-UMS
MGI-64 (MEDIA GATEWAY INTERFACE)
The MGI64 card offers 64 VoIP channels per card when installed in the main cabinet and 32 channels when
installed in an OS7400 expansion cabinet. You get 64 channels right out of the box. You can install them into any
available universal slot. The MGI64 supports the following features:
•
•
•
•
•
•
•
•
•
IP Phones
IP Networking (Network multiple systems over an IP Network)*
G.729 (8K) CODEC, G.723.1, G.711, G.729A CODECs
IP Trunking (SIP/H.323)
T.38 Fax CODEC
In-band or Out-of-band signaling of DTMF tones
QoS (ToS / DiffServ)
802.1q, 802.1p VLAN Tagging, Priority
OfficeServ™ IP-UMS
*The OfficeServ 7400 can network using QSig over PRI and QSig over IP to other Samsung OfficeServ systems or
7400 systems.
2.4
OAS (OPTIONAL APPLICATION SERVICES)
The OAS card provides 64 digital signal processors (DSP’s) that can be configured as MGI channels, MOBEX DTMF
receivers used by the Executive MOBEX feature, or a mix of the two. MGI channels are enabled in 4 port increments, and each increment will decrease the available MOBEX DTMF receivers by 16. In addition to these configurable DSP’s the OAS card provides 32 DSP’s dedicated to providing 64 Media Proxy Service (MPS) channels. The
OAS card can be installed in any universal slot in any cabinet. If installed in an expansion cabinet, however, the
number of configurable DSP’s is reduced to 32 due to the timeslot restrictions in expansion cabinets. A maximum
of 32 OAS cards can be installed, allowing up to 256 Executive MOBEX users, 512 MGI channels, or a mixture of
each, and up to 512 MPS channels.
Note: Executive MOBEX is a licensed feature. See Mobile Extension (MOBEX) for more information.
2.3.3 STATION CARDS
8DLI2
This card is an eight circuit digital station interface card that provides 2B+D service when installed in any universal card slot in all cabinets. Keyset daughter boards will only work when connected to this card.
16DLI2
This card is a sixteen circuit digital station interface card that provides 1B+D service when installed in any universal card slot in all cabinets. Keyset daughter boards will not work when connected to this card.
8SLI3
This card is a eight circuit analog station interface for industry standard single line telephones or other analog
peripheral devices. The 8SLI does not contain any over-voltage protection and is not qualified as OPX. This card
automatically detects DTMF or dial pulse signals from the SLT ports. Each port on this card has built-in DTMF
receivers (for DTMF tone detections from analog devices) and CID transmitters (sends FSK signals for displaying
CID name and number to analog devices). The 8SLI3 does not need to share these system resources. This will
relieve the congestion of the MFM, RCM2, or CRM system resources. It can be inserted in any universal card slot in
all cabinets. Each port on this card is intended for connection to one telephone. Connecting multiple telephones
to a port may result in incorrect operation or damage to the card. The 8SLI3 supports message waiting lamp functionality for analog stations that have this capability. This card supports Power Fail Transfer feature. See the installation manual for details. (This card requires software version 4.60 or higher).
16SLI3
This card is a sixteen circuit analog station interface for industry standard single line telephones that require operation of an industry standard message waiting lamp with a voltage range of 85~96 VDC. The lamp can flash at a
rate of 100ms to 200ms ON/OFF times. The 16SLI3 does not contain any over-voltage protection and is not qualified as OPX. This card provides sixteen ports of connecting analog stations. It can go into any universal slot of any
cabinet. Add as many as needed. This card automatically detects DTMF or dial pulse signals from the SLT. Each port
on this card has built-in DTMF receivers (for DTMF tone detections from analog devices) and CID transmitters
(sends FSK signals for displaying CID name and number to analog devices). The 16SLI3 do not need to share these
system resources. This will relieve the congestion of the MFM. RCM2 or CRM system resources. It can be inserted
in any universal card slot in all cabinets. Each port on this card is intended for connection to one telephone.
Connecting multiple telephones to a port may result in incorrect operation or damage to the card. The 16SLI3
supports message waiting lamp functionality for analog stations that have this capability. This card supports the
Power Fail Transfer feature. See installation manual for details. (This card requires software version 4.60 or higher).
2.5
8COMBO3
This card has a combination of eight dedicated digital stations ports (1B+D) for Samsung Digital Keysets and
eight dedicated analog station ports for industry standard single line telephones or other analog devices. This
card installs in any universal slot in any cabinet. Each port on this card has built-in DTMF receivers (for DTMF tone
detections from analog devices) and CID transmitters (sends FSK signals for displaying CID name and number to
analog devices). The 8COMBO3 does not need to share these system resources. This will relieve the congestion of
the MFM, RCM2 or CRM system resources. The 8COMBO3 supports message waiting lamp functionality for analog
stations that have this capability. (This card requires software version 4.60 or higher).
2.3.4 SPECIAL FEATURE CARDS
SVMi-20i
The SVMi-20i is designed to meet the demands of the sophisticated voice mail user with-out sacrificing simplicity. The SVMi-20i is a self contained plug in (In-Skin) Auto Attendant and Voice Mail card.
The SVMi-20E may act as an Auto Attendant system only, a Voice Mail System only, or both. The SVMi-20i is
equipped with 4 Ports built onto the main PCB assembly and can handle 4 calls simultaneously. By adding additional voice mail license keys the SVMi-20i can grow to a maximum of 20 ports.
On the SVMi-20i unit, no external line or power connection is necessary as it is an In-Skin product. The power and
telephone connections are accomplished directly through the phone system on the backplane edge connectors.
Because the SVMi-20i does not draw from the -48DC supply it has a Zero (0) SEPU rating under all possible configurations.
Currently the Message Storage capacity on the SVMi-20i is approximately 240 hours.
The design of the SVMi-20i allows it to be expanded through license keys to add voice and fax mail ports as needed. Only one SVMi-20i card can be installed in a system and another voice mail system can NOT be used in combination with the SVMi-20i. This card can be installed in any universal slot.
Note: This card requires software version 4.60 or higher.
CNF24 (CONFERENCE CARD)
This optional application card provides 24 conferences channels that can be individually assigned to either MeetMe or Ad Hoc conferences, but not both. The application program and related database are stored in memory on
the card. The CNF24 can be installed in any universal card slot that has 24 channels on the slot. Note: If the CNF24
card is installed on a slot that supports more than 24 channels, all 24 conference channels are used. If installed on
a 16 channel slot, only 16 conference channels are supported. The OfficeServ 7400 system can have a maximum
of four CNF24 cards for a total of 96 conference channels. A conference cannot be split between cards. Only outside callers on PRI or SIP trunks and internal stations can access the conferences on the CNF24. More details are
available in the System Feature section of this document under Conference – Meet-Me and Ad-Hoc. System must
be running software version V4.53 or higher to use the CNF24 features.
2.6
2.4 STATION EQUIPMENT
2.4.1 DS 5000 SERIES EQUIPMENT
DS 5021D KEYSET (See Figure 2–2)
•
•
•
•
•
•
•
•
•
32 character display (2 x 16) with three associated soft
keys and a scroll key
21 programmable keys with tri-colored lights
Five fixed function keys
Terminal Status Indicator
Built-in speakerphone
Optional Full Duplex speakerphone module
Eight selectable ring tones
UP/DOWN buttons for digital control of speaker, handset
and ringer volumes
Desk- or wall-mounted
FIGURE 2-2
DS 5014D KEYSET (See Figure 2–3)
•
•
•
•
•
•
•
•
•
32 character display (2 x 16) with three associated soft
keys and a scroll key
14 programmable keys with tri-colored lights
Five fixed function keys
Terminal Status Indicator
Built-in speakerphone
Optional Full Duplex speakerphone module
Eight selectable ring tones
UP/DOWN buttons for digital control of speaker, handset
and ringer volumes
Desk- or wall-mounted
FIGURE 2-3
DS 5007S KEYSET (see Figure 2–4)
•
•
•
•
•
•
•
•
32 character display (2 x 16) with three associated soft
keys and a scroll key
7 programmable keys with tri-colored lights
Five fixed function keys
Terminal Status Indicator
Built-in speakerphone
Eight selectable ring tones
UP/DOWN buttons for digital control of speaker, handset
and ringer volumes
Desk- or wall-mounted
Note: The DS 5007S keyset cannot use keyset daughter boards.
2.7
FIGURE 2-4
DS 5064B AOM (See Figure 2–5)
•
•
•
64 programmable keys with red lights
A maximum of 4 can be assigned to any keyset to provide additional programmable keys
The maximum number of DS 5064B AOMs per system is limited
by the available DLI ports.
Note: This AOM can be used with an IP keyset. The cosmetic design
matches both the DS-5000 and ITP-5100 keysets. A DLI port is
required for this AOM.
FIGURE 2-5
2.8
2.4.2 iDCS SERIES EQUIPMENT
iDCS 28D KEYSET (See Figure 2–6)
•
•
•
•
•
•
•
•
•
32 character display (2 x 16) with three associated soft keys and
a scroll key
28 programmable keys with tri-colored lights
Four fixed function keys
Terminal Status Indicator
Built-in speakerphone
Eight selectable ring tones
UP/DOWN buttons for digital control of speaker, handset and
ringer volumes
Desk- or wall-mounted
Available in dark gray
FIGURE 2-6
iDCS 18D KEYSET (See Figure 2–7)
•
•
•
•
•
•
•
•
•
32 character display (2 x 16) with three associated soft keys and
a scroll key
18 programmable keys with tri-colored lights
Four fixed function keys
Terminal Status Indicator
Built-in speakerphone
Eight selectable ring tones
UP/DOWN buttons for digital control of speaker, handset and
ringer volumes
Desk- or wall-mounted
Available in dark gray
FIGURE 2-7
iDCS 8D KEYSET (see Figure 2–8)
•
•
•
•
•
•
•
•
•
32 character display (2 x 16) with three associated soft keys and
a scroll key
8 programmable keys with tri-colored lights
Four fixed function keys
Terminal Status Indicator
Built-in speakerphone
Eight selectable ring tones
UP/DOWN buttons for digital control of speaker, handset and
ringer volumes
Desk- or wall-mounted
Available in dark gray
Note: This keyset type cannot use keyset daughter boards or the 14 button strip.
2.9
FIGURE 2-8
iDCS 64B AOM (See Figure 2–9)
•
•
•
•
•
64 programmable keys with red lights
A maximum of 4 can be assigned to any keyset to provide additional programmable keys
The maximum number of DS 5064B AOMs per system is limited
by the available DLI ports.
Requires a DLI port
Available in dark gray
FIGURE 2-9
iDCS 14B STRIP (See Figure 2–10)
•
•
•
•
14 programmable keys with red lights
A maximum of one can be added to any 28D or 18D keyset to provide
additional programmable keys
Does not require a DLI port
Available in dark gray
FIGURE 2-10
2.10
DOOR PHONE INTERFACE MODULE (DPIM) & DOOR PHONE
(see Figures 2–11 and 2–12)
•
•
•
•
•
The DPIM adapts any DLI circuit for use with the door phone unit
Commonly used to request entry through locked doors (interior or exterior) or as a room monitoring box
Provides contact control to be used with customer-provided electric door lock
Door phone is wall-mounted
Door phone is weather resistant
FIGURE 2-11
FIGURE 2-12
2.4.3 DCS SERIES KEYSETS
Samsung’s earlier DCS model phones and AOMs (version 1.2 or higher) will work on the OfficeServ 7400 system.
2.11
2.4.4 OfficeServ™ SMT-i SERIES IP EQUIPMENT
SMT-i3105 (see Figure 2–13)
•
•
•
•
•
Ideal for basic dialing in common areas such as lobbies or waiting
rooms
Transfer, hold, conference or mute with ease
Multiple ring tones facilitate personalization
Desk or wall mountable
Send short messages to other phones via the display interface
FIGURE 2-13
SMT-i5210 (see Figure 2–14)
•
•
•
•
•
Perfect for administrative use and routine answering and dialing
14-button phone with backlit display
Intuitive interface for easy navigation
Easy access to call logs, voicemail, directory, etc.
Supports Gigabit adapter for large data transfer
FIGURE 2-14
SMT-i5230 (see Figure 2–15)
•
•
•
•
•
Desiless model is excellent for sales staff with numerous contacts
that frequently change
View five numbers at once, scroll up or down to view a total of 99
numbers
User-definable labels--no paper strips needed to customize your
phone
Supports Gigabit adapter for large data transfer
XML browser
FIGURE 2-15
2.12
SMT-i5243 (see Figure 2–16)
•
•
•
•
•
•
Top-of-the-line model with style and personalization
Caller ID with photo (visual phone book)
Downloadable ring tones and pictures
Open-platform XML architecture allows software applications to
integrate with handset and keys (weather, stock ticker, news) with
required OfficeServ platform
Supports Gigabit adapter for large data transfers
XML browser
FIGURE 2-16
SMT-i5264 (see Figure 2–17)
•
•
•
•
•
•
•
64 programmable keys IP add-on module
Powered by PoE or external AC adaptor (max. 5.8W)
Registered as a Samsung IP Phone
High Angle: 7.7” (H) x 5.4” (W) x 5.1” (D)
Low Angle: 5.2” (H) x 5.4” (W) x 7.6” (D)
Can be used with any ITP 5100 keysets, SMT-i Series, and TDM
phones.
Cosmetic design matches the SMT-i 5000 Series phones.
FIGURE 2-17
SMT-A52GE (see Figure 2–18)
•
•
•
•
•
Gigabit adaptor for SMT-i 5000 Series IP phones
2 Ports 10/100/1000 BASE-T RJ45
(1 for Gb LAN, 1 for Gb PC)
1 Port 10/100 BASE-TX RJ-45 (for IP Phone connection)
Powered by PoE or AC power adaptor (max 7.2W)
1.8” (H) x 10.5” (W) x 8” (D)
FIGURE 2-18
2.13
SMT-i3105
SMT-i5210
SMT-i5230
SMT-i5243
Dimensions
7.8” (H) x 6.7” (W)
x 4.3 (D)
LCD
2.8” (128 x 64) LCD
3.2” (128 x 64)
Backlit LCD
Main: 3.2” (128 x 64)
Backlit LCD
DESI: 2.8” (128 x 64)
Backlit LCD
4.3” (480 x 272)
Color
LCD Display
4W
5W
5W
5.2W
(7.5W when USB
camera connected)
Programmable Hard Buttons
5
14
5
14
Programmable Soft Buttons
(via AOM soft key)
99
99
99
99
Speakerphone
Yes
Yes
Full Duplex
Full Duplex
Multiple Ring Tones
5
5
5
20
Headset Jack (RJ-22)
No
Yes
Yes
Yes
Gigabit Adaptor
No
Yes
Yes
Yes
HD Voice (G.722)
No
Yes
Yes
Yes
PoE
Yes
Yes
Yes
Yes
External USB Port
No
No
No
One
Support USB Bluetooth Dongle
No
No
No
Yes
Support USB Camera
No
No
No
Yes
Import/Export Phone Book
to USB Memory
No
No
No
Yes
Wall Mount
Yes
Yes1
Yes1
Yes1
Two Positions Desk Mount
No
Yes
Yes
Yes
Phone Books Items
100
100
100
500
Call Logs
100
100
100
300
30/30
30/30
30/30
100/100
OfficeServ Communicator (OSC)
UC Mode2
No
Yes
Yes
Yes
Download Images via OSC
No
No
No
Yes
Download Ringtones via OSC
No
No
No
Yes
OfficeServ Messenger3
No
No
No
Yes
Maximum Power Consumption
Short Messages (In/Out)
1
2
3
High Angle: 7.7” (H) x 8.8” (W) x 5.1” (D)
Low Angle: 5.2” (H) x 8.8” (W) x 7.6” (D)
Required external bracket
Required licenses on OfficeServ 7000
Required licenses on OfficeServ Link and OfficeServ Messenger
2.14
2.4.5 OfficeServ™ Communicator SOFTPHONE
Samsung OfficeServ™ Communicator Softphone is a software-based application that turns your computer into a
full-featured Samsung IP telephone. It is installed directly onto your laptop or desktop PC running Microsoft
Windows XP or higher operating system. Once a USB headset or a USB handset is connected; the Softphone delivers virtually identical functionality as the desktop IP phones. With the addition of a USB camera to a PC running
the OfficeServ Communicator Softphone, the video calling feature is available.
OfficeServ™ Communicator Softphone is ideal for telecommuter and mobile users. Remote workers can simply
connect their laptop to the corporate network, snap in a USB headset, and function as if they were in their own
office. They can place, receive, and handle calls on both the internal and external network, providing a truly
portable and practical solution.
2.4.6 OfficeServ™ Wireless
WIRELESS LAN ACCESS POINT (SMT-R2000)
(See Figure 2–19)
The wireless access point (SMT-R2000) provides
wireless coverage throughout a building and surrounding areas. It supports IEEE 802.11a/b/g WLAN
standard for both voice and data. It gives priority to
voice packets. The quality of the service for voice is
always guaranty.
FIGURE 2-19
Highlights of SMT-R2000 Features
•
•
•
•
•
•
•
•
•
•
•
•
Two radios. Radio 1: 5GHz IEEE 802.11a (54 Mbps) and Radio 2: 2.4 GHz IEEE 802.11b/g (54 Mbps)
8 voice calls per Access Point.
Wireless data stations or handsets association per AP, 802.11a: 255, 802.11b/g: 255. Total: 510
Wireless Access Point or repeater mode
RP-SMA type connector for external antenna
Router mode support
Enhanced security (WEP, WPA, WPA2, etc.)
QoS supports 802.1 p/q, DSCP, 802.11e (WMM), ToS
PoE (Power over Ethernet) support
Easy Web Management
Wi-Fi certified
No MGI channel required for conversation between handset to handset or handset to IP desktop phone
2.15
WIRELESS INTERNET PHONE (see Figure 2-20)
Wireless Internet Phone (SMT-W5100E/SMT-W5120D) is a compact handheld unit that works within the Samsung
OfficeServ Wireless system. The three ounce handset comes with a rich set of features. Its graphical display and
menu-driven function make it very simple to use. The handset package comes with a charger, two batteries, a
leather carrying case and a headset with hook switch.
Feature Highlights
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
IEEE 802.11g
Wi-Fi Certified
1.5 Color LCD
Security: WEP/WPA/WPA2
QoS: 802.11e (WMM)
Caller Name and Number Display
Call Waiting
Voice Mail Indication
Hot Key for Voice Mail Access
System Hold
Call Transfer
Call Forward
Call Mute
Call Pick Up
Do Not Disturb
Dynamic Soft Keys
Hard keys for TRANSFER, HOLD and CONFERENCE
Redial
Pre-Dial
Local Phone Book with 2,400 Entries
– Each entry can store 3 phone numbers
– There is a total of 800 phone numbers
Hold Key for Vibrator Function *
99 Incoming Call Log, 99 Outgoing Call Log and 99 Missed Call Log
Adjustable Volume
16 different Ringer Tones and adjustable Ringer Volume
Hot Key for Keypad Lock/Unlock (#)
4 Hours Talk Time
40 Hours Standby Time
3.5 Hours Fast Charger
Spare Battery Slot in Charger
Software Upgrade Through Wireless Connection
Remote location operation
2.16
FIGURE 2-20
2.4.7 SIP DEVICES
Standard SIP devices (phones ATA adapters, etc) made by other party manufacturers (eg; Cisco, Linksys, Aastra)
can register to the OfficeServ SIP server as SIP clients and function as internal stations. SIP stations registered to
the OfficeServ systems can use the following SIP supplementary feature set:
SIP Basic Functions
■
■
Registration
Basic Call Setup
SIP Supplementary Functions
■
■
■
■
■
■
■
■
■
■
■
Hold/Resume
Music on Hold
Consultation Call
Transfer (Consultation/Blind)
Call Forward (All/Busy/No-Answer)
DND
MWI
Conference
Call Waiting
Call Pickup
Call Park
Notes:
1. Samsung does not make a Samsung SIP phone for the US market, but other third party devices are supported on the OfficeServ systems.
2. SIP devices not made by Samsung require the purchase of a 3rd party SIP user license (one license per device).
3. Some SIP devices have buttons dedicated to special features such as conference buttons. These types of buttons rarely conform to the standard SIP protocol and exist to provide enhanced features in specific manufacturer’s systems. These buttons may or may not work with Samsung systems, and as such are not supported.
Only basic call delivery and acceptance can be guaranteed.
4. 3rd party Video SIP Phones that supports H.264 protocol is supported in software version 4.60 or higher.
2.17
PART 3. SPECIFICATIONS
3.1 ELECTRICAL SPECIFICATIONS
POWER SUPPLY UNIT
The Power Supply Unit (PSU) is installed in the cabinet of the OfficeServ 7400. The PSU supplies the power of
-48 V DC received from the external power supply unit to each board. The rating is as follows.
FIGURE 3-1
•
INPUT RATING: AC100-240 V; 10A; 50/60 Hz or DC48; V 15A
The specifications of the power I/O are shown in the table below.
3.1a I/O VOLTAGE of the PSU
110 V AC
-54V DC (for Battery Backup)
Input Voltage
DC -54V, 6.6A
DC +5V, 16A
PSU (OfficeServ 7400)
DC -5.3V, 2A
Output Voltage
DC +3.3V, 30A
DC +12V, 1A
DC -54V, 0.4A (Battery Backup)
Maximum Power Consumption/PSU
582.3 W
3.1b I/O VOLTAGE of OfficeServ 7150 PoE Power Supply
Rated Output for AC Operation
1 Module
DC -54V / 7.5A
2 Module
DC -54V / 15A
Battery
DC 54V / 0.45A
Rated Output for DC Operation
1 Module
Battery By-Pass (DC 48V, 48AH or lower) / 7.5A
2 Module
Battery By-Pass (DC 48V, 48AH or lower) / 15A
3.1
3.2 DIMENSIONS
The OfficeServ 7400 consists of two cabinets, main cabinet and expansion cabinet, as shown in the figure below:
Expansion
Cabinet
Expansion
Cabinet
Main Cabinet
FIGURE 3-2
HEIGHT
WIDTH
DEPTH
OfficeServ 7400 Main Cabinet
8.8”
17.32”
16.14”
OfficeServ 7400
Main Cabinet + Expansion Cabinet
17.6”
17.32”
16.14”
OfficeServ 7400
Main Cabinet + Expansion Cabinet + Expansion Cabinet
26.4”
17.32”
16.14”
Note: When the cabinets are rack mounted, the rack mount bracket will add some height to the system.
3.3 ENVIRONMENTAL LIMITS
OPERATING TEMPERATURE
32—113 °F / 0—45 °C
STORAGE TEMPERATURE
14—122 °F / --10—50 °C
HUMIDITY
10%—90% Non-Condensing
MAXIMUM LOAD
BTU
70% LOAD
Wattage
BTU/h
BTU/min
Wattage
BTU/h
BTU/min
582.3W
1987.4
33.12
407.61W
1391.2
23.2
3.2
3.4 CABLE REQUIREMENTS
EQUIPMENT
CABLE
AWG
MAX FEET
MAX METERS
DIGITAL KEYSET
1 PR. TWISTED
24
1300
400
ADD-ON MODULE
1 PR. TWISTED
24
1300
400
SINGLE LINE STATION
1 PR. TWISTED
24
3000
1 KM
DOOR PHONE
2 PR. TWISTED
24
330*
100
*This the maximum distance a door phone can be from the DPIM. The DPIM can be up to 900 cable feet from the
KSU. The total distance must not exceed 1230 feet.
3.5 RINGS AND TONES
3.5.1 RING CYCLES
The OfficeServ 7400 provides the trunk line rings, station rings, door rings, and alarm rings. The ON/OFF cycle of
each ring is shown in the table below (it is different according to the country, and can be modified by MMC programming).
3.5.1a SYSTEM RING CYCLES
RING
ON/OFF CYCLE
TRUNK LINE RING
1000/2000 ms
STATION RING
400/200/400/3000 ms
DOOR RING
400/200/400/200/400/2000 ms
ALARM RING
400/200/400/200/400/200/400/1000 ms
Note: The ON/OFF cycle can be adjusted by changing the values of the system database.
3.5.2 RING
The output voltage and frequency of the ring signals in the OfficeServ 7400 are as follows:
•
•
Output voltage: 75 Vrms Square Wave (Built in SLI)
Frequency: 20 or 25 Hz
The OfficeServ 7400 provides the users with various tones to notify the users of the status of functional
operations. The ON/OFF cycles of currently specified tones are shown in the table on the next page.
3.3
3.5.3 SYSTEM TONES
TONE
ON/OFF CYCLE
DIAL TONE
1000/250 ms
BUSY TONE
500/500 ms
DO NOT DISTURB TONE
250/250 ms
RING BACK TONE
1000/2000 ms
CALL PARK TONE
CONTINUOUS
CONFIRMATION/CAUTION/BARGE-IN TONE
50/50 ms
CALL BACK/HOLD TONE
500/3500 ms
RING BACK TONE
1000/2000 ms
ERROR/NUMBER UNOBTAINABLE TONE
250/250 ms
MESSAGE CAMP ON TONE
CONTINUOUS
Note: The ON/OFF cycle can be adjusted by changing the values of the system database.
3.6 KEYSET LED INDICATIONS
CONDITION
LED COLOR
LED ON
LED OFF
OFF
—
OFF
RED / GREEN
STEADY
—
AMBER
500 ms
500 ms
RED / GREEN
500 ms
500 ms
RINGING C.O. CALL
GREEN
100 ms
100 ms
RINGING INTERNAL CALL
GREEN
100 ms
100 ms
DND INDICATION
RED
112 IPM for 500 ms
500 ms
OPERATOR CALLS
RED
100 ms
100 ms
ANS / RLS (DND)*
RED
112 IPM for 500 ms
500 ms
ANS / RLS (HANDSET MODE)**
RED
STEADY
—
TRSF (FORWARD ALL)**
RED
STEADY
—
LINE IDLE
LINE IN USE
RECALL
CALL ON HOLD
*Overrides headset mode.
**DCS model keysets only.
3.4
OfficeServ 7400 Feature Capacities
Station Groups
80
Call Log per Station
50
Trunk Groups
30
Tenant Groups
2
UCD Groups
32
Ring Plans
6
Station Group Members
(Sequential or Distributed)
99
Programmed Messages
Unconditional Group Members
32
Trunk Group Members
99
Internal Page Members
99 x 5
External Page Members
8x4
Toll Restriction Entries
500
Toll Allowance Entries
500
DID Translation Entries
999
Authorization Code Entries
500
Account Code Entries
999
LCR Digit Entries
2000
LCR Modify Digit Tables
200
LCR Time Tables
4
LCR Time Bands
4
LCR Route Tables
99
Alarm Reminder Buffers
3
Speed Dial Entries
500 / 950
Station Buffers (MAX)
50
CID Review Buffers
2000
CID Abandon Lists
100
CID Name Translation Entries
1000
Call Logs Entries
AOM Pairs per Station
4
Call Cost Digit Entries
500
Call Cost Rate Tables
8
PBX Access Code Entries
5
Special Code Entries
10
Emergency/Override Code
Entries
8
Holiday Entries
60
Class of Service
30
LCR Classes
8
Message Waiting per Station
5
Conference Groups
54
Conference Group Members
5
Meet Me Conference
24
Pickup Groups
99
Internal/External Page Zones
5/4
Redial & External FWD Dial
Digits
18
IP Keysets
480
Virtual Extensions
384
6000
System Buffers (MAX)
Call Buttons per Station
20 (15+5)
Text Messages
8
2000
3.5
10/100
Agent Pin Numbers
300
MOBEX Ports
400
Executive MOBEX Users
256
Media Proxy Service Channels
512
PART 4. BUSINESS FEATURE PACKAGE
SYSTEM FEATURES
Account Code Entry
Forward DND
OfficeServ™ EasySet
Forced - Verified
Follow Me
OfficeServ™ Call
Forced - Not Verified
External
OfficeServ™ Operator
Voluntary
To Voice Mail
OfficeServ™ Softphone
Account Code Key
Preset Destination
OfficeServ™ Communicator
Account Code Key - One Touch
Preset Forward Busy
OfficeServ™ Messenger
Administrator Program Key
Call Hold
Conference
All Call Voice Page
Exclusive
Conference Group
Attention Tone
System
Customer Set Relocation
Remote
Data Security
Audio Message with Alarm
(Timer) Reminder
Audio Ringback Tones
Authorization Codes
Call Park and Page
Database Printout
Call Pickup
Daylight Saving Time-Automatic
Directed
Dialed Number Identification Service (DNIS)
Forced
Groups
Direct In Lines
Voluntary
Established
Direct Inward Dialing (DID) T1
Auto Answer on CO
Call Recording
DID Call Limits
Auto Attendant†
Call Waiting/Camp-On
Direct Inward System Access (DISA)
Automatic Call Distribution (ACD)
Caller Emergency Service ID (CESID)
Direct Trunk Selection
Automatic Hold
Caller Identification†
Directory Names
Background Music
Automatic Number Identification (ANI)
DISA Security
Branch Group
Caller ID
Distinctive Ringing
Call Activity Display
Calling Line Identification (CLI)
Door Lock Release (Programmable)
PRI
Door Phones
Call Center
Agent Busy/Manual Wrap-Up Key
Caller ID Features
E & M Tie Lines T1
Agent PIN (ID) Numbers
Name/Number Display
E-Mail Gateway (See Unified Voicemail)
Agent Login & Logout
Next Call
Executive Barge-In (Override)
Automatic Logout
Save Caller ID Number
With Warning Tone
Automatic Wrap-Up Timer
Store Caller ID Number
Without Warning Tone
Priority Call Queuing
Inquire Park/Hold
Trunk Monitor or Service Observing
Embedded Reporting Package
Caller ID Review List
External Music Interfaces
Agent Statistics
Investigate
External Page Interfaces
Call Statistics
Abandon Call List
Flash Key Operation
Group Supervisors
Caller ID on SMDR
Flexible Numbering
Printed Reports
Number to Name Translation
Ground Start Trunks (T1)
Caller ID to PSTN
Group Busy Setting
Caller ID to Analog Port
Hot Desking (IP Keysets)
OfficeServ DataView
UCD Statistics
UCD Monitoring
Centrex/PBX Use
Hot Line
Wall-Style Display Windows
Chain Dialing
In Group/Out of Group
Call Costing
Chain Forward
Incoming Call Distribution
Call Forwarding
Class of Service
Incoming/Outgoing Service
All Calls
Common Bell Control
Individual Line Control
Busy
Computer Telephony Integration (CTI)
IP Keysets
No Answer
OfficeServ™ Link
Busy/No Answer
OfficeServ™ DataView
4.1
ISDN Service
Primary Rate Interface (PRI)
Power over Ethernet (PoE)
System Maintenance Alarms
LAN Interface
Prime Line Selection
System Directory
Least Cost Routing
Priority Call Queuing
Tenant Services (2)
Live System Programming
Private Lines
Toll Restriction
From any Display Keyset
Programmable Line Privacy
By Day or Night
With a Personal Computer
Programmable Timers
By Line or Station
Meet Me Page and Answer
Recalls
Eight Dialing Classes
Memory Protection
Recall to Operator
Special Code Table
Message Waiting Indications
Redial Review
Toll Restriction Override
Message Waiting Key
Remote Programming—PC
Tone or Pulse Dialing
Mobile Extension (MOBEX)
Ring Modes
Traffic Reporting
Mobility Solution
Time Based Routing–Plans
Transfer
Microphone On/Off per Station
Automatic / Manual
Screened/Unscreened
Multiple Language Support
Holiday Schedule
Voice Mail Transfer Key
Music on Hold—Flexible
Temporary Override
With Camp-On
Music on Hold—Sources
Ring Over Page
Trunk Groups
Networking
Secretary Pooling
Twinning—See Mobile Extension (MOBEX)
QSIG over IP
Simultaneous Ringing—See OS Connect
Unified Messaging—See Unified Voicemail
QSIG over PRI
Single Line Connections
Unified Voicemail
OfficeServ™ Connect
SIP Services
Operator Group
Speed Dial Numbers
Overflow
Operator
Station Group
Override Codes
Paging
E-Mail Gateway
OfficeServ™ IP-UMS
Station List
Uniform Call Distribution (UCD)
System List
Universal Answer
Speed Dial by Directory
Virtual Extensions
Station Hunt Groups
Voice Mail
Distributed
Inband Signalling
Internal Zones (5)
Sequential
Integrated (In-Skin)
External Zones (4)
Unconditional
External (Server-Based)
All External
Station Message Detail Recording (SMDR)
VoIP
Page All
Station Pair
Walking Class of Service
System Alarms
Wireless Handsets—See Mobility Solution
Park Orbits
†Requires optional hardware and/or software. Ask your dealer for details.
4.2
4.1 SYSTEM FEATURE DESCRIPTIONS
ACCOUNT CODE ENTRY
Station users may enter an account code (maximum 12 digits) before hanging up from a call. This account
code will appear in the SMDR printout for that call record. Keyset users may enter this code using an account
code key without interrupting a conversation. Single line telephone users must temporarily interrupt the call
by hook-flashing and dialing the feature access code. Manually entered account codes can be up to 12 digits long. In some cases users can be forced to enter an account code and this account code may or may not
be verified as described below.
Forced – Verified
When set for this option the user must enter an account code for all outgoing calls. The account code entered
will be verified from a system list of 999 entries. Forced Verified codes can contain the digits 0~9.
Forced - Not Verified
When set for this option the user must enter an account code for all outgoing calls, but the account code is
not verified against the system list. Non verified account codes can contain the digits 0~9, * and #.
Voluntary
In this case account codes are not required to make outgoing calls but may be used if desired. This is also the
method used to assign an account code to incoming calls. These account codes can contain the digits 0~9, *
and #.
ACCOUNT CODE KEY
The account code (ACCT) key can be programmed on any keyset and will appear as a soft key on display keysets. This key allows the user to enter account codes without interrupting a call.
ACCOUNT CODE KEY – ONE TOUCH
The account code (ACC) key can be programmed on any keyset. This key can be programmed with an extender and operates in three different ways depending on the extender as follows.
Extender = 000
When programmed with an extender of 000 the user will be prompted to enter an account code when the
key is pressed.
Extender = 001~999
When programmed with an extender ranging from 001 to 999 the key will, when pressed, automatically
insert the account code contained in that bin of the system account code list. This is known as One Touch
account codes. This option can be denied in system programming to prevent users from bypassing the security of system account codes.
No Extender
When programmed without an extender the key will, when pressed, prompt the user to enter the bin number the system account code table where the account codes are stored.
4.3
ADMINISTRATOR PROGRAM KEY
This feature gives designated stations the ability to administer a number of System functions from their keyset using a flexibly assigned button. The Administrator Program (PROG) key is programmed in MMC 722. The
station passcode must be changed from the default value to use this feature. See the System Administrator
Guide for more information.
ALL CALL VOICE PAGE
Users can page internal zone zero and all external paging zones at the same time by dialing the All Page code.
Keysets may be restricted from making or receiving pages in system programming. A maximum of 99 keysets
can be programmed in each internal page zone to receive page announcements.
Note: Each IP keyset being paged requires an MGI channel to carry the page audio. If all MGI channels are
busy then no IP keysets will receive a page.
ATTENTION TONE
To get your attention, a brief tone precedes all page announcements and intercom voice calls. There are separate programmable duration timers for page and voice announce tones.
AUDIO MESSAGE WITH ALARM (TIMER) REMINDER
This feature provides an option that allows a recorded message to be played to a user when they go off hook
to answer an alarm reminder ring (timed reminder ring). The message is recorded on the SVMi-20E/AA card.
In addition, if the AA group is busy when the reminder call is answered the system will play a designated MOH
source to the user. Alternatively System programming can define an external music source to be played when
the Appointment Reminder is answered.
AUDIO RINGBACK TONES
Audio ringback tones allow a caller to hear a custom recording in place of standard ringback tone when calling to the OfficeServ system. This is extremely useful in call center applications where all callers must be alerted of call recordings, or where agents must always answer calls with a specific script. This feature requires a
Samsung Voicemail as the custom recordings are stored as prompts in the voicemail system.
AUTHORIZATION CODES
Authorization codes are used to give permission to make a call. A maximum of 500 four to ten-digit authorization codes can be either forced or voluntary. When used, authorization codes will automatically change the
dialing station’s class of service to the level assigned to the authorization code. Authorization codes may be
programmed to print or not print on SMDR.
Forced
When a station is programmed for forced authorization, the user must always enter this code before dialing
is allowed. The dialed authorization code is verified from the system list of 500 authorization codes.
Voluntary
Any station user can always enter an authorization code before they begin dialing. The dialed authorization
code is verified from a system list of 500 authorization codes.
4.4
AUTO ANSWER ON CO
Allows new CO calls directed to a certain keyset to auto answer and be in the call announce mode. This means
that private lines and DID calls can be “auto answered” in the same manner as intercom calls. Transferred calls
and calls to a station group of which that keyset is a member will continue to ring.
AUTO ATTENDANT
When installed in the OfficeServ 7400, the SVMi-20E card or OfficeServ™ IP-UMS application provide very
powerful and extremely flexible Auto Attendant functionality. As they are able to fully integrate into the
OfficeServ 7400 the Auto Attendant provides Customized interactive Call routing for Public and Internal
(Subscriber) callers.
The SVMi-20E card and the OfficeServ™ IP-UMS application allow multi-level customizable Menu Trees.
These Menu trees can be very simple or as complex as needed for the application. Callers can be automatically routed based on CID, ANI, CLI, DNIS, and/or Trunk ID information received.
The SVMi-20E can handle from 4 to 20 simultaneous callers depending on which port options are purchased.
The OfficeServ™ IP-UMS can handle from 8 to 128 simultaneous callers depending on the license purchased.
There are 500 professionally recorded prompts per language installed that help the caller navigate through
the system and 9000 customizable prompts per system that can be added to personalize the application to
an organization’s specific needs. The SVMi-20E has three languages included from the factory; English,
Spanish, and French/Canadian. The OfficeServ™ IP-UMS also includes English, Spanish, and French prompts.
When a caller is routed to an extension and that extension is then forwarded back to the SVMi-20E card or
the OfficeServ™ IP-UMS application, it will speak default professionally recorded prompts stating the reason
the called party did not answer based on their call condition (Busy, No-Answer, Blocked) or speak a customized greeting recorded by the intended extension owner (subscriber).
AUTOMATIC CALL DISTRIBUTION (ACD)
ACD is a call distribution method by which callers in a queue are routed to the next available agent. While
waiting in a queue a canned or customized announcement can be periodically played to the caller based on
a programmable timer while retaining their place in the queue. Statistical and historical reports are available
to assist supervisors in managing a call center. See Call Center.
AUTOMATIC HOLD
While a keyset user is engaged on an outside (C.O.) call, pressing another trunk key, route key or CALL button
automatically places the call on hold when Automatic Hold is enabled. Pressing TRSF, CONFERENCE, PAGE or
a DSS key always automatically places a C.O. call on hold. Intercom calls can be automatically held only by
pressing TRSF or CONFERENCE. Each keyset user can enable or disable Automatic Hold.
BACKGROUND MUSIC
Keyset users may choose to hear music through their keyset speakers when optional external sources are
installed. Each user may adjust this level by the use of a volume control program at the selected keyset.
BRANCH GROUP
This feature allows stations included in a branch group to answer a ringing call to another station in the
group by simply lifting the handset or going on speakerphone mode. This feature works well when there is a
need to answer calls for people who may be away from their desk or when a common answering pool is
needed. Calls can be directed to a common bell and then can be answered by anyone in the Branch Group.
There are a total of 99 branch groups available, but a station can only be in one branch group.
4.5
CALL ACTIVITY DISPLAY
The OfficeServ 7400 will record and buffer all calling activity within the system. With a Call Activity Display
(CAD) key, the OfficeServ 7400 will display a “snapshot” of the following information:
•
•
•
•
•
•
The maximum number of ports that have been used
The maximum number of trunks that have been used
The maximum number of stations that have been used
The current number of ports in use
The current number of trunks in use
The current number of stations in use
CALL CENTER
ACD/UCD Call Centers are required when the user expects to have more ringing calls then people (agents) to
answer them. This functionality prevents callers from receiving busy signals or lengthy ring delays before
answering. Callers reaching a busy group with no available agents are held in queue for the next available
agent. First and second announcements reassure the caller until an agent becomes available. The OfficeServ
7400 can have 32 simultaneous ACD/UCD groups with a maximum of 99 agents per group using sequential
or distributed ring modes. Any time there are one or more calls in queue and no available agents, the longest
waiting call will automatically be distributed to the next available agent. When there are no calls in queue
the next new call will be routed to the next idle agent according to a specified distribution method.
There are two available reporting options to support the [system] call center functionality. The embedded
basic reporting package included with the telephone system is ideal for small informal call center solutions
as it provides simple ASCII text reports to a customer provided LAN printer, as well as informational displays
at a supervisor’s display telephone. The more sophisticated call center may require the optional OfficeServ
DataView CTI application that provides historical reporting, agent and call monitoring and wallboard displays.
NOTE: Some features require optional hardware or software. Ask your authorized Samsung Dealer for details.
Agent Busy / Manual Wrap-Up Key
This UCD group feature allows an agent to have a programmed button that when depressed will remove the
keyset from free status within the group. The agent can depress the button again to return the keyset to free
status. This provides a method for agents to manually extend their wrap-up time when necessary. This also
allows agents to perform other duties such as receiving or making telephone calls without having to log out
of the group.
Agent PIN (ID) Numbers
When desired this feature allows agents to be assigned a PIN number to use when logging in and out of a
UCD group. This allows an agent to move from location to location and retain their productivity records. There
are a total of 300 PIN numbers available in the system.
Agent Login & Logout
At any time agents may login or out of a station call group by dialing an access code or simply pressing the
IOG button for the selected group. A red LED on the IOG button indicates you are in the group.
Automatic Logout
This feature allows the system to further limit ringing delays by automatically logging out stations that are
unattended. If a call is delivered to a station that does not answer after a programmable number of rings, the
4.6
station is automatically logged out of the group so that no further call attempts will be made until the agent
has logged back in.
Automatic Wrap-up Timer
The wrap-up timer prevents calls to an agent for a programmable period of time. This allows the agent to finish up paper work associated with the last call.
Priority Call Queuing
This feature places calls to a station queue ahead of other calls based on priority level (1-9). The system compares the DID number, Caller ID, or trunk ID to a preprogrammed table and assigns the call a corresponding
priority that places it in the appropriate position in the queue. This functionality is ideal when specific customers require special treatment.
EMBEDDED REPORTING PACKAGE
The OfficeServ 7400 system provides some basic reports and statistics available to a supervisor using a display keyset. These features can be used in conjunction with, or independently of, the OfficeServ™ DataView
reporting and monitoring package.
Agent Statistics
UCD supervisor positions using a display keyset can monitor the number of agents in a group and how many
agents are currently logged in. Each station’s status can be reviewed for the number of calls answered and
the average call length for the day.
Call Statistics
UCD supervisor positions using a display keyset can monitor the number of calls in queue, the longest wait
time for calls currently in queue, the average wait time for the day, and the total number of calls answered for
the day.
Group Supervisors
Multiple supervisors can be assigned to each group and one station can be given supervisor status for multiple UCD groups. The group supervisor (using a display keyset) can log agents in and out of the group in real
time to help manage the workload.
Printed Reports
UCD supervisor positions using a display keyset may run printed reports to a customer-provided printer,
showing the data available from the supervisor displays. These reports can be run manually or scheduled to
run at specific intervals.
OFFICESERV DATAVIEW
For users who require more power than the embedded reports can provide, the web-based OfficeServ™
DataView CTI application can be used for enhanced reporting and monitoring functionality. See separate
DataView Literature for more details.
UCD Statistics
OfficeServ™ DataView provides over a dozen different historical reports to provide detailed statistics on call
volume and call times as well as agent activity. Also included is a detailed Abandoned Call list to define each
lost call to the UCD group.
4.7
UCD Monitoring
OfficeServ™ DataView provides several different monitoring interfaces that allow users to easily see live connection status and port activity for UCD groups and agents.
Wallboard-Style Display Windows
OfficeServ™ DataView is equipped with a series of wallboard-style displays which allow quick and easy visibility of live call status information about the group, such as longest wait time, calls in queue, agents busy,
and more. This information can display as a personal PC Wallboard on an agent’s monitor. When used in conjunction with customer provided large screen display, such as an LCD or plasma monitor (TV), these same
wallboard windows can provide this data to the entire call center from a greater distance with a level of clarity and flexibility that isn’t possible with traditional LED wallboards.
CALL COSTING
The OfficeServ 7400 software provides programmable call costing tables to calculate the cost of incoming
and outgoing calls. Rates are calculated by the number dialed, and may include surcharges. Display keysets
can be set to show the call duration timer or the call cost. The SMDR report will show either the call duration
or the call cost depending on the station selection. One call handled by multiple callers will cost each call segment separately.
CALL FORWARDING
This feature allows the user to redirect (forward) incoming calls. The calls can be redirected to the attendant,
a hunt group, voice mail, external number or another station user. If the destination station is in Do Not
Disturb (DND), the calling party will receive DND/Reorder tone. Calls cannot be forwarded to a door phone.
All Calls
This type of forwarding is not affected by the condition of the station. All calls are immediately redirected to
the designated destination. If desired, the destination station may redirect the call back to the forwarded station by using the transfer feature. The forwarded station user can continue to originate calls as usual. If no key
is programmed as Forward All, the TRSF key lights steady when a Forward All condition is set.
Busy
This feature forwards all calls only when the station set is busy. The station user can originate calls as usual.
No Answer
This feature forwards calls that are not answered within a preprogrammed time. The user can originate calls
as usual and receive call if present. The timer is programmable on a per-station basis to allow for differences
in individual work habits.
Busy /No Answer
This feature allows the station user to use both types of forwarding simultaneously, provided the destinations
have already been entered in the usual manner.
Forward DND
This feature works with the Do Not Disturb feature. This allows calls directed to a station in Do Not Disturb or
One Time Do Not Disturb to forward immediately to another destination.
4.8
Follow Me
This feature allows the user to forward all calls from another station to the user’s station or change the forward destination to the user’s current location.
External
Stations can be programmed to forward all, forward busy, forward no answer, forward DND C.O. calls to an
external number via a central office trunk if allowed by class of service. Intercom calls may also be programmed to forward to an external number via a central office trunk.
To Voice Mail
Each station may be programmed to allow or deny the ability to forward intercom calls to voice mail. When
denied, valuable message time in the voice mail system can be saved.
Preset Destination
If desired this feature provides for a permanent (preset) forward no answer destination for each extension. It
can only be programmed by the system technician or system administrator. When any station does not have
FWD/NO-ANSWER set, the call will ring this preset destination if one is programmed.
Preset Forward Busy
This feature allows the Preset Forward No Answer setting to also work for Busy status. When PRESET BUSY is
turned on the calls will follow the preset for both busy and no answer conditions.
CALL HOLD
Exclusive
Outside calls can be placed on exclusive hold at any keyset by pressing HOLD twice during a call. Calls placed
on exclusive hold can only be retrieved at the keyset that placed the call on hold. Intercom calls are always
placed on exclusive hold. Exclusive hold for trunk calls can be denied in class of service.
System
Outside calls can be placed on system hold at any station. Users may dial the access code or press the HOLD
button. Calls on system hold may be retrieved at any station.
Remote
Outside calls can be placed on hold at a station other than the station placing the call on hold. This feature
allows calls to be answered at one keyset and placed on hold at another station. This allows time for the user
to proceed to that station or allows the party that the call was intended for to have that call placed at their
station. The call or trunk button will flash at the remote hold station. NOTE: Intercom calls cannot be remote
held.
CALL PARK AND PAGE
Each C.O. line has its own park zone. This simple method eliminates confusion and ensures that a park zone
is always available. Pressing the PAGE key parks the call automatically. There are no extra buttons to press and
there is no lost time looking for a free zone.
4.9
CALL PICKUP
Directed
With directed call pickup, users can answer calls ringing at any station by dialing a code plus that station’s
extension number or by pressing the feature button and then dialing the extension. There is a system option
to allow a DSS key to perform a pickup function rather than a transfer function when pressed.
Groups
In addition, calls can be picked up from a station group in a similar manner. The group pickup feature allows
users to answer any call ringing within any pickup group. There are 99 pickup groups available in the system.
A station cannot be in more than one pickup group. To use this feature, station users either dial the access
code or press the assigned feature button followed by the pickup group number.
Established
This feature enables a keyset user to pick-up an establish call in progress at a single line extension connected to a modem on a PC. An EP key with this extension number must be programmed on the keyset.
Established call pickup is useful with PC dialing programs that outdial from a large list of telephone numbers.
Let the computer dial for you, then press the EP key to speak with the called party.
CALL RECORDING
When using Samsung’s proprietary voice mail systems, keyset and OfficeServ Softphone users can record
their telephone conversations in their personal mailbox for playback or e-mail later.
CALL WAITING/CAMP-ON
Busy stations are notified that a call is waiting (camped-on) when they receive a tone. The tone is repeated at
a programmable interval. Digital keysets receive an off-hook ring signal through the speaker while single line
stations and IP keysets receive a tone in the earpiece of the handset. The volume of the camp-on tone can be
set by the station user. Camped-on calls follow Forward No Answer if a Forward No Answer destination has
been set.
Optionally any station can be programmed to automatically camp-on to a busy station instead of having to
press the camp-on button or dial a camp-on code.
CALLER EMERGENCY SERVICE ID (CESID)
This service is provided in the OfficeServ 7400 via an ISDN PRI circuit configured for both way DID connected to the TEPRI card.
This is a service where the telephone system sends a number, usually a call back number, to the Public Service
Answering point (PSAP) when a station user dials 911. This number is associated in the PSAP with a location
indicating exactly where the call originated. This allows the emergency services to respond directly to the
correct building or floor of a building rather than to have to make inquiries as to the location of the emergency. This service is sometimes referred to as Enhanced 911 or E-911.
4.10
CALLER ID FEATURES
The following features apply to all forms of Caller Identification, however, to make them easier to read caller
identification is referred to as Caller ID.
Name/Number Display
Each LCD keyset user can configure their display to see the name and number in the display on all inbound
direct calls.
Next Call
In the event that you have a call waiting or a camped-on call at your keyset, you can press the NEXT key to
display the Caller ID information associated with this next call in queue at your station. Either the Caller ID
name or number will show in the display depending on your selection.
Save Caller ID Number
At any time during an incoming call that provides Caller ID information, you may press the SAVE key. This
saves the Caller ID number in the Save Number feature. Pressing the SAVE number redial key will dial the
Caller ID number. The system must be using Least Cost Routing (LCR) to dial the saved number.
Store Caller ID Number
At any time during an incoming call that provides Caller ID information, you may press the STORE key. This
saves the Caller ID number as a speed dial number in your personal speed dial list. The system must be using
LCR to dial the stored number.
Inquire Park / Hold
Having been informed that an incoming call is on hold or has been parked, you may view the Caller ID information before you retrieve the call. This will influence how you choose to handle the call.
Caller ID Review List
This feature allows display keyset users to review Caller ID information for calls sent to their stations. This list
can be from ten to fifty calls in a first in, first out basis. The list includes calls that you answered and calls that
rang your station but that you did not answer. When reviewing this list, you can press one button to dial the
person back. The system must be using LCR to dial the stored number. There is also an option called CID REVW
ALL in the User ON/OFF options. When set to ON the feature will operate the same as described. However,
when set to OFF only calls that are not answered (missed calls) at the station will be recorded in the Review
list.
Investigate
This feature allows selected stations with a special class of service to investigate any call in progress. If Caller
ID information is available for an incoming call, you will know to whom this station user is speaking. On outgoing calls, you can see who was called. After investigating, you may barge-in on the conversation, disconnect the call or hang up.
Abandon Call List
The system has a system-wide abandon call list that stores Caller ID information for calls that rang but were
not answered. The list is accessed using the administrator’s passcode. When reviewing this list, you are provided options to CLEAR the entry or DIAL the number. You can see the NND key to toggle between the Caller
ID name, number and the date and time the call came in. The system must be using LCR to dial numbers from
the abandon call list. The abandoned call list will store up to 100 unanswered calls.
4.11
Caller ID ON SMDR
The Station Message Detail Records report can be set to include Caller ID name and Caller ID number for
incoming calls. This format expands the printout to 113 characters. Use a wide carriage printer or an 80 column printer set for condensed print.
Number to Name Translation
The system provides a translation table for 1000 entries. When the Caller ID number is received, the table is
searched. When a match is found, the system will display the corresponding name.
Caller ID to PSTN
When calling out on ISDN-PRI services, each station can be programmed to send any one of the listed directory numbers provided on the PRI circuit. Examples are: the main number, another number or an individual
DID number. (PSTN=Public Switch Telephone Network) In addition, keysets can be configured to block Caller
ID delivery to the PRI. This will alert the provider that the call number should be restricted, allowing a keyset
to make calls that will display as “Anonymous”, “Restricted”, or “Unavailable” to the called party. This blocking
can be set for each keyset, and is not user-configurable. This means that when enabled, all calls will show as
blocked.
Caller ID to Analog Port
When equipped with the optional RCM2 card, Caller ID from the telephone company is sent to analog ports
within the system.
CALLER IDENTIFICATION
The OfficeServ 7400 supports three methods of identifying an incoming caller depending on the circuit type
as described below.
Automatic Number Identification (ANI)
On a digital T1 trunk programmed as E&M trunks calling party information is called ANI. This information is
the telephone number of the calling party and is sent as in-band DTMF digits during the call setup. Care
should be taken to ensure the system has sufficient DTMF receiver resources to handle the expected volume
of call traffic. Although ANI provides the number only, a name can be attached to the telephone number of
frequent callers via the CID/ANI translation table.
Caller ID
On an analog, loop start CO line, calling party information is called Caller ID and is available from the telephone company in two formats, Number only and Name and Number, sometimes called Deluxe. The
OfficeServ 7400 is compatible with both formats. Even if the telephone company only offers the number only,
a name can be attached to the telephone number of frequent callers via the CID/ANI translation table.
Calling Line Identification (CLI)
On ISDN circuits, calling party information is called CLI and is supported on both BRI and PRI type circuits as
described below.
PRI
On 5ESS and DMS 100 switches, NI2 PRI circuits both name and number support are provided on the
OfficeServ 7400 system.
4.12
CENTREX/PBX USE
CENTREX and PBX lines can be installed in lieu of central office trunks. CENTREX and PBX feature access codes
including the command for hook-flash (FLASH) can be stored under one touch buttons. Toll restriction programming can ignore PBX or CENTREX access codes so that toll calls can be controlled when using these
services.
CHAIN DIALING
Keyset users may manually dial additional digits following a speed dial call or chain together as many speed
dial numbers as are required.
CHAIN FORWARD
The chain forward option determines whether a forwarded intercom call that subsequently forwards to
voicemail will target the original stations mailbox or the second stations mailbox.
CLASS OF SERVICE
The system allows a maximum of 30 station classes of service. Each class of service can be customized in
memory to allow or deny access to features and to define a station’s dialing class. Each station can be
assigned different classes of service for day and night operation.
COMMON BELL CONTROL
The MIS daughter board provides relays that may be programmed to control a customer-provided common
bell or common audible device. These contacts must be programmed as members of a station group and
may provide steady or interrupted closure. Common relays are shared between external page zones and
common bell features.
COMPUTER TELEPHONY INTEGRATION (CTI)
Computer Telephone Integration (CTI) allows integration between the OfficeServ 7400 and a personal computer (PC) on a local area network (LAN). Caller ID service is required for TAPI inbound call applications that
use the CID information to display computer records in conjunction with the presentation of the call to the
station on the OfficeServ 7400.
OfficeServ™ Link
Samsung’s proprietary CTI Server Application that manages all call control functions between the OfficeServ
7400 Main Processor and all OfficeServ™ CTI Applications.
OfficeServ™ DataView
OfficeServ DataView is a web enabled Call Center and system traffic reporting package. The DataView application provides live connection status and features usage statistics as well as a wide variety of detailed historical reports. The DataView application server runs on Microsoft IIS web server software, which is included
in Windows 2000, XP Professional, 2003, 2008, and Windows 7.
OfficeServ™ EasySet
OfficeServ EasySet is a web enabled application that allows keyset customization from virtually any location.
The EasySet application server runs on Microsoft IIS web server software, which is included with Windows
2000, XP Professional, 2003, 2008, and Windows 7.
4.13
OfficeServ™ Call
OfficeServ Call is a call manager application with support for contact management, inbound screen pop, outbound dialing via the desktop, scheduling, and call logging, as well as providing access to some digital telephone facility programming. OfficeServ Call is a client server based application that supports both an enduser (GUI) interface and industry standards such as TAPI. The client application has support for a wide range
of operating systems including Windows 2000 and Windows XP.
OfficeServ™ Operator
OfficeServ Operator is a PC-based attendant console that works in conjunction with either a TDM or IP Keyset.
OfficeServ Operator can support up to 20 OfficeServ Operators Consoles simultaneously.
OfficeServ™ Softphone—See OfficeServ™ Communicator Softphone Mode
OfficeServ™ Communicator
The OfficeServ Communicator is a Windows® based client application that provides call control features,
screen pops from an internal or external database, and more. The OfficeServ Communicator provides you
access to all the power of the OfficeServ 7000 Series system features in a sleek, easy to use interface. Users
can set the Communicator to run in one of three modes:
1. Deskphone Mode
•
Ideal for users with digital stations or ITP stations.
•
Dial from, and screen pop to, Microsoft Outlook, an LDAP directory, an internal Communicator
phonebook, or a DDE-compatible database.
•
Configure common station options such as call forwarding, dial and answer modes, and more.
•
TAPI-based connection to any station in the system through the OfficeServ Link CTI gateway.
- Access is granted by purchasing OfficeServ Communicator seats for OfficeServ Link License
•
Interface to the OfficeServ Messenger application for chat and collaboration with other users.
- Access is granted by purchasing PC User seats for your OfficeServ Messenger License.
2. Softphone Mode
•
Ideal for telecommuters and road warriors.
•
Process internal and external calls as if you were in the office with a software IP phone that has much
of the functionality of a physical IP station (for more information refer to OfficeServ Communicator
User Guide).
•
If you have a webcam installed you gain video calling capability when talking to other users running
OfficeServ Softphone, OfficeServ Communicator’s Softphone or UCPhone mode, or users who have
a webcam installed on their SMT-i5243 station.
•
Record audio and video calls to your PC for later reference (files cannot be exported).
•
Dial from, and screen pop to, Microsoft Outlook, an LDAP directory, an internal Communicator
phonebook, or a DDE-compatible database.
•
Connect directly to the OfficeServ 7000 Series system as a fully functional software IP phone.
- Access is granted by purchasing OfficeServ Softphone seats for your OfficeServ 7000 Series
Service License.
•
Interface to the OfficeServ Messenger application for chat and collaboration with other users.
- Access is granted by purchasing PC User seats for your OfficeServ Messenger License.
3. UCPhone Mode
•
Specifically designed for users with SMT Series IP stations.
•
If you have a webcam installed you gain video calling capability when talking to other users running
OfficeServ Softphone, OfficeServ Communicator’s Softphone or UCPhone mode, or users who have
a webcam installed on their SMT-i5243 station.
4.14
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•
•
•
•
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Synchronize your station phonebook with your OfficeServ Communicator phonebook, your
Microsoft Outlook contacts list, or an LDAP directory.
Upload and download background images and ringtones to the SMT-i5243 station.
Dial from, and screen pop to, Microsoft Outlook, an LDAP directory, an internal Communicator
phonebook, or a DDE-compatible database.
Configure common station options such as call forwarding, dial and answer modes, and more.
Record audio and video calls to your PC for later reference (files cannot be exported).
Connect directly to the OfficeServ 7000 Series system as a fully functional software IP phone.
- Access is granted by purchasing OfficeServ Communicator seats for your OfficeServ 7000
Series Service License.
Interface to the OfficeServ Messenger application for chat and collaboration with other users.
- Access is granted by purchasing PC User seats for your OfficeServ Messenger License.
OfficeServ™ Messenger
The OfficeServ Messenger is a Windows® based server application that provides chatting, white-boarding, file
sharing, and other collaborative functions to users. All file transfer activities are logged to the server so that
user activity can be archived or reviewed. The Messenger includes a web-based administration panel that
allows a supervisor to manage user accounts and user groups, as well as to send broadcast messages and
view Messenger activity logs. The OfficeServ Messenger software connects to the OfficeServ 7000 Series of
systems through the OfficeServ Link V3 gateway, but rather than licensing through the OfficeServ Link the
OfficeServ Messenger carries its own license. This allows you to implement the Messenger software without
the need to disrupt other CTI applications.
Users connect to the OfficeServ Messenger through the OfficeServ Communicator application. Upon connection the Communicator provides a Messenger Contacts interface dedicated to the following OfficeServ
Messenger functions:
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•
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Manage buddy lists and groups.
Set Messenger status (Away, Online, Lunch, etc).
Configure your profile (nickname, email address, alternate contacts, etc).
View buddy profiles.
Click to call, video call, chat, email, or send a station or Messenger text message.
- From a chat or video call window you can share files or initiate a white-boarding or screen-sharing
session for visual collaboration.
View your saved chat history.
Users of SMT-i5243 IP stations gain extra functionality from the OfficeServ Messenger by connecting directly to the server to download your buddy list and assign programmable keys to display the status of buddies
or call them. Users connecting their SMT-i5243 station to the OfficeServ Messenger directly are granted
access by purchasing Phone Users seats for your OfficeServ Messenger License.
CONFERENCE
The system allows up to 54 simultaneous conferences up to 5 parties each.
Add-On (5 Party)
Any combination of up to five parties (stations or outside lines) can be joined together in an add-on conference. Parties may be eliminated or added after a conference has been established.
Unsupervised
A station user may set up a conference with two or more outside lines and then exit the conference leaving
the outside lines connected in an unsupervised (trunk to trunk) conference.
4.15
Split
A keyset user can “split” a conference into separate outside calls, then speak with each caller privately. Then
the individual calls can be conferenced again in any combination. NOTE: This feature requires individual trunk
buttons and auto-hold must be enabled.
Meet Me Conference
Using the optional CNF24 card users can host a meet –me conference of up to 24 members maximum or multiple smaller conferences with less attendees. System software version V4.53 or higher comes with an
embedded web server. Users log in to the OfficeServ Conference Scheduler to schedule and manage their
personal conferences. There are options to set the conference ID, select the attendees, either internal users
or external people, schedule for once, daily or weekly, set for early entrance, deliver invitations by email,
include instructions and comments and page internal users to remind them of a conference that is about to
start. The conference can be recorded and saved as .wav file and then moved to your PC or server like any
other file for later review or archive.
During the meet-me conference the Host screen shows who is In, Not In or has Exited, Caller ID, and member
ID if entered. Host has options to Remove or Mute any attendee as well as start or stop recording and terminate the conference. Internal attendees can join the conference using the MJOIN button on their telephone
as an alternative to using outside telephone lines. The conference can be locked to prevent additional users
from joining.
Ad-Hoc
Using the optional CNF24 card, users can set up an Ad-Hoc conference with up to 24 parties (yourself and 23
others). The maximum number is determined by the number of channels dedicated to the Ad-Hoc conference feature. The parties can be internal stations or outside calls. The Ad-Hoc conference works similar to the
OfficeServ Add-On conference but is not limited to 5 parties. Users must have the MCONF button to initiate
an Ad-Hoc conference.
CONFERENCE GROUP
Users that have a IP large screen keyset or OfficeServ Softphone may have 1-5 conference groups programmed. Each conference group can have up to 4 parties assigned. They can be extensions in the system or
telephone numbers of people outside the system. Press the Conference Group button to call all members of
the group at the same time. Status indications appear in the display. Press the corresponding softkey to drop
or call parties as desired (maximum 100 users).
CUSTOMER SET RELOCATION
Customer Set Relocation allows the customer to exchange or swap similar stations in the OfficeServ 7400
without wiring changes. All individual station assignments such as trunk ring, station group, station COS, station speed dial, button appearances, call forwarding, etc. will follow the Customer Set Relocation program.
DATA SECURITY
Single line extensions used with modems and facsimile machines can be programmed so that they will not
receive any system-generated tones that would disrupt data transmissions. In addition, these devices receive
DCS C.O. ringing pattern instead of intercom ring pattern. Devices connected to an SLI card receive a disconnect signal upon termination.
DATABASE PRINTOUT
A copy of the customer database can be obtained by using Installation Tool. This information can be directed to a printer or the PC screen and may be done either on-site or remotely. A complete database or specific data blocks may be obtained.
4.16
DAYLIGHT SAVING TIME-AUTOMATIC
The system has a table that can be programmed with the daylight savings change dates for up to 10 years.
At 2:00 am on these dates the system will automatically adjust the system clock to match daylight savings
time. If no dates are programmed the clock will not change.
DIALED NUMBER IDENTIFICATION SERVICE (DNIS)
When DNIS service is provided on an incoming E&M trunk the OfficeServ 7400 can route calls based on the
numbers received. (See DID)
DIRECT IN LINES
Outside lines may be programmed to bypass the operator(s) and ring directly at any station or group of stations.
DIRECT INWARD DIALING (DID) (T1 or ISDN PRI Service Only)
The term Direct Inward Dialing refers to types of digit steered inbound call handling. These are DID, Both Way
DID, Dialed Number Identification service (DNIS) and Direct Dial In (DDI). The OfficeServ 7400 supports the
types described below.
DID is an inbound only service where multiple telephone numbers are assigned, usually in blocks of twenty,
to a single circuit or small group of circuits. The DID circuit can be a channel on a digital T1 service terminating on an OfficeServ 7400 TEPRI card.
Both way DID is a service that combines DID service with normal outbound local telephone service. This service is provided over E&M tie line circuits. These E&M tie line circuits terminate on a channel of a digital T1 circuit on the TEPRI card.
Dialed Number Identification service (DNIS) is a feature of 800 or 900 type numbers that allows the number
dialed by the caller to be identified in the telephone system by means of a sequence of DTMF digits (usually
four). This service terminates on E&M tie lines. These E&M tie line circuits can terminate on a channel of a digital T1 circuit on the TEPRI card.
Direct Dial In (DDI). This is the name given to the above three services when they are provided over an ISDN
PRI circuit.
The OfficeServ 7400 has an option to select which MOH source is played to callers to a specific DID number.
DID Call Limits
This option defines the maximum number of simultaneous calls that the system will accept for each DID
number. Any call attempts after the Maximum Call (MC) count has been reached will be rejected and busy
tone returned.
DIRECT INWARD SYSTEM ACCESS (DISA)
Users can call in on specific DISA lines at any time, input a security code and receive system dial tone. Users
can now place internal calls or if permitted, calls using C.O. lines. The caller must have a tone dial phone and
know his/her DISA security code if DISA security codes/passcodes are turned on. DISA lines can be used as
both way lines or incoming only and may be allowed or disallowed for any of the 6 ring plan time periods.
The C.O. lines used for DISA must have disconnect supervision. The requirement to put in a DISA security code
can be disabled if desired.
4.17
DIRECT TRUNK SELECTION
Each station can be allowed access to or denied access from a trunk or trunk group by access code when LCR
is activated. When restricted, the station user must use a trunk key or a route key.
DIRECTORY NAMES
Each station, station group and C.O. line may be assigned a directory name (maximum 11 characters). In addition, each personal speed dial number, system speed dial number and entry in the DID translation table may
be assigned a name (maximum 11 characters). These names are displayed during calls with these ports and
in the case of station and speed dial names, can be used to originate calls. See the Dial by Name feature
(Station Features).
DISA SECURITY
Telephone fraud and long distance theft are a serious concern. The OfficeServ 7400 provides a strong DISA
security system. If an incorrect DISA passcode is entered repeatedly (as is the case with “hackers”), the DISA
system can be automatically disabled temporarily. Both the number of incorrect passcode attempts and the
time that DISA is disabled are programmable. In addition, all failed attempts to access DISA print on SMDR (if
provided) with a “DE” DISA error flag.
DISTINCTIVE RINGING
The OfficeServ 7400 provides distinctive ringing at a station based on selected parameters.
•
•
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Outside calls have a single ring repeated, while intercom calls have a double ring repeated.
Any trunk or station can be programmed to ring a specific digital keyset with a predefined ring tone (18) or an analog station with a predefined cadence (1-5) selection.
Digital keysets and analog stations may receive distinctive ringing based on the Caller ID number
received or the DID number dialed.
DOOR LOCK RELEASE (PROGRAMMABLE)
After answering a call from the door phone, users can dial a code to activate a contact closure. This can be
used to operate a customer-provided electric door lock release mechanism. The contact closure timer is programmable from 100–2500 ms.
DOOR PHONES
The door phone interface module (DPIM) provides for connection of a door phone to a DLI port. Pressing the
button on the door phone produces a distinctive ring (three short rings repeated) at the assigned station or
station group. If not answered within a programmable time, the system releases the door phone and stops
the ringing. Stations may call the door phone directly and monitor the surrounding areas. Door phones follow the system ring mode plan.
E & M TIE LINES (T1 Service Only)
Your office can be connected to another office with a tie line. Use it to make calls to stations in the other system. If programming allows, you can access lines in the other system to make outside calls. Tie line calls can
be put on hold, transferred and conferenced in the same way as are other outside calls. Users accessing the
tie line from the other system can get a line in your system and make outgoing calls. These calls can be controlled by assigning a dialing class to the tie line. Your local telephone company may use E&M tie lines to provide DID service. In this case these tie lines can be programmed to follow the DID translation table. See DID.
Translated E & M tie line calls have Ring Plan routing capabilities.
4.18
E-MAIL GATEWAY—See Unified Voicemail
EXECUTIVE BARGE-IN (OVERRIDE)
The feature allows specially programmed stations with a barge-in key to override the automatic privacy of
another station or outside trunk. Programming allows barge-in with or without a warning tone. Stations may
also be programmed as “secure” so that they cannot be barged-in on.
With Warning Tone
When the barge-in with tone option is set, the barging-in keyset has its microphone on and the barged-in on
station receives an override display. A double burst of warning tone sounds and repeats every ten seconds.
This feature does not work from single line sets.
Without Warning Tone
When the barge-in without tone option is set, the barging-in keyset has its microphone muted and the
barged-in on station does not receive an override display. This feature does not work from single line sets.
Trunk Monitor or Service Observing
This feature allows the user who barged-in to retain the trunk call after the original station has hung up.
WARNING: BARGE-IN WITHOUT TONE MAY VIOLATE STATE OR FEDERAL LAWS CONCERNING THE RIGHT TO
PRIVACY. SAMSUNG TELECOMMUNICATIONS AMERICA IS IN NO WAY RESPONSIBLE FOR THE POSSIBLE MISUSE OF THIS FEATURE.
EXTERNAL MUSIC INTERFACES
The OfficeServ 7400 MIS daughter card provides two inputs for connecting to customer provided external
music sources. Each system can support one MIS card per LP40 (maximum 3). These sources can be used to
provide background music, or any of the varied Music On Hold (MOH) uses.
EXTERNAL PAGE INTERFACES
The OfficeServ 7400 provides one external page output and two zone control relays per MISC card. Maximum
3 cards, one per cabinet. Access codes provide four (4) external page zones. The common relays are shared
between external page zones and common bell features.
FLASH KEY OPERATION
While a user is on an outside line, pressing the FLASH key will send a timed disconnect signal to the central
office or PBX. This is used for custom calling features on C.O. lines or in conjunction with CENTREX/PBX operation. System programming allows individual flash times for C.O. and PBX lines. When C.O. or PBX flash is not
required, setting the timers for two seconds releases the existing call and returns dial tone to make a new call.
FLEXIBLE NUMBERING
System programming allows stations to have two, three or four digit extension numbers beginning with the
digit 2 or 3. Three digit default extension numbers begin with 201 and four digit defaults begin with 2001.
Station group numbers can be three or four digits beginning with the digit 5. Using digits other than 2, 3 or
5 will require the technician to change other default feature access codes in the system default numbering
plan. User guides will need to be modified as these are all written using the OfficeServ 7400 default numbering plan.
4.19
GROUND START TRUNKS (T1 Service Only)
The OfficeServ 7400 can utilize these trunks to support a positive disconnect signal and prevent call collisions
on heavy traffic usage. Caller ID or ANI service is not available on these trunks.
GROUP BUSY SETTING
This feature provides a busy signal to intercom callers that ring to a station group when all logged-in stations
are busy. The feature is activated in MMC 601 and when set to ON setting, allows an intercom caller to hear a
busy signal when calling a station group. Upon hearing a busy the intercom caller will know that all stations
are busy and can call back. When this option is set to OFF position the intercom caller will hear ring-back tone
when all stations are busy and the call will queue for the next available station. Turning this option ON will
override the Overflow setting when the group is busy. The default setting is OFF.
HOT LINE
Stations can be programmed to call a pre-defined station or station group whenever that station goes offhook. A hot line delay timer of 0–250 seconds can be programmed to allow sufficient time to make a different call. This timer is programmable on a per station basis.
HOT DESKING (IP KEYSETS)
Hot desking is an industry term that describes stations where multiple people have one or more work areas
or share a common work area. Samsung IP keysets allow users to log in and out from any keyset of the same
model in the system. This allows a user to work from any available desk and retain their phone number, speed
dials, voicemail, and programmed buttons.
IN GROUP/OUT OF GROUP
Individuals assigned to a station hunt group may temporarily remove their telephones from the group by
pressing the In/Out of Group button providing that there is someone still in the group. There is a system wide
option to allow all members to log out of a station group. Stations out of a group will not receive calls to that
group but will continue to receive calls to their individual extension numbers. When desired, the user may put
him/herself back into the group by pressing the button again. Users who do not have this button may dial
the access code and the group desired. A station user is allowed to be in several groups, providing a key and
the extender of that group are assigned for each group on the user’s phone.
INCOMING CALL DISTRIBUTION
Incoming calls can be assigned to ring a distributed station hunt group. This allows all members of the group
to share the call load.
INCOMING/OUTGOING SERVICE
Outside lines are available for incoming or outgoing service. Programming allows any outside line to be used
for incoming calls only, outgoing calls only or both way service.
INDIVIDUAL LINE CONTROL
Each station in the system can be individually programmed to allow or deny dialing out as well as allow or
deny answering for each outside line.
4.20
IP KEYSETS
The OfficeServ 7400 system allows the use of Samsung proprietary keysets that use Internet Protocols (IP) for
voice and data transport. They may be local to the system or installed in a remote location via a LAN/WAN.
The OfficeServ 7400 can support up to 480 IP stations. An “IP station” is considered to be any of the following: SMT-i3105, SMT-i5200 Series, ITP-5100 Series, Softphone, or wireless handset SMT-W5100E. For more
information on how to setup the IP keysets please refer to the VOIP Special Applications Section of the
Technical Manual and the Hot Desking (IP Keysets) section.
ISDN SERVICE
Primary Rate Interface (PRI)
The OfficeServ 7400 supports Primary Rate Interface ISDN. PRI allows simultaneous data calls, calling party
and calling line identification, high speed call setup and disconnect are among the benefits of ISDN calling.
The 23+D configuration of ISDN allows call information to be delivered via the data channel (the “D” of
23B+D) thus leaving the bearer channels (the “B” of 23B+D) available for single use or combined use to provide a wider bandwidth for data and video. The OfficeServ 7400 supports the most popular protocol standards in the U.S.
PRI Protocols supported:
National ISDN-2 (NI2)
AT&T No. 5 ESS
DMS 100/250
LAN INTERFACE
The OfficeServ 7400 MP10 card provides a 10/100 base T Ethernet interface for connection to a data network.
This interface allows a high speed connection for PC programming across an IP network.
LEAST COST ROUTING
Least Cost Routing (LCR) is the ability to automatically select the most cost effective central office route for
the outside number dialed by any station. The OfficeServ 7400 LCR program includes the following features:
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•
•
•
•
•
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Option to use or not user LCR or a tenant basis
Programmable LCR access code
Digit analysis table of 2000 entries each with ten digits
Routing by time of day and day of week (4 time bands per day)
Modify digits table of 200 entries
Flexible trunk group advance timer
Option to use or not use trunk group advance warning tones
LIVE SYSTEM PROGRAMMING
The system can be programmed from any display keyset or personal computer without interrupting normal
system operation. There are 3 levels of programming: technician, customer and station. The technician level
has access to all programs and can allow the customer access to system programs as needed. Technician and
customer access are controlled by different security passcodes. Programming from a PC requires Device
Manager program. The system can also be programmed remotely over the internet via the LAN/WAN card.
MEET ME PAGE AND ANSWER
After a user makes a Meet Me Page, the user may remain off-hook to allow the paged party to meet the user
for a private conversation.
4.21
MEMORY PROTECTION
In the event that power is lost to the system, database is stored in 16MB of NAND Flash indefinetly.
Temporary logs, peg counts, alarms and statistics are stored in 2MB of SRAM by a “super capacitor” for approximately 12 hours. Additionally, the MMC+ card may be used to store the system database. The Device
Manager administrative interface may be used to produce a backup copy of the customer data.
MESSAGE WAITING INDICATIONS
When calling a station and receiving a busy signal or the no answer condition, the caller can leave an indication that a message is waiting. The message button will flash red at the messaged keyset. A single line phone
connected to a 16MWSLI will have a message light otherwise it will receive a distinctive message waiting dial
tone. Five message waiting indications can be left at any station.
MESSAGE WAITING KEY
The Message Waiting (MW) key is used in conjunction with a voicemail card. The MW key is programmed with
an extender matching a station or station group number and is used to access the voice mailbox associated
with the extender.
MICROPHONE ON/OFF PER STATION
The microphone can be disabled at any keyset. When the microphone is disabled, the keyset cannot use the
speakerphone, although on-hook dialing and group listening are still possible.
MOBILE EXTENSION (MOBEX)
MOBEX, short for Mobile Extension, is a feature that allows you to assign a 2, 3, or 4 digit extension number
to a remote device such as a cell phone. Calls to MOBEX phones are treated almost identically to other station calls. MOBEX phones can be placed in station groups, have voicemail and forwarding, and be directly
dialed by other stations. This allows users to have an extension on the phone system without needing a
physical keyset. MOBEX can only be used with SIP and PRI trunks.
The licensed Executive MOBEX feature also allows MOBEX users to transfer callers to another station, place
the call on remote hold at another station, or send the caller directly to voicemail. You can even set up a direct
access number that will allow MOBEX users to dial in to the system and make phone calls as if they were at a
local keyset in the office. Executive MOBEX requires a valid license key, an OAS card configured to allow
MOBEX DTMF receivers, and SIP or PRI trunks.
MOBILITY SOLUTION
OfficeServ systems provide a mobility solution using the SMT-W5100E wireless handset based on the voice
over Wi-Fi technology (802.11). It allows users to stay connected to the office telephone system or data network through WLAN access points either in the office location or at the remote office locations. OfficeServ’s
mobility solution consists of three components: wireless access points – SMT-R2000, wireless handset – SMTW5100E, and IP-enabled OfficeServ system.
MULTIPLE LANGUAGE SUPPORT
The OfficeServ 7400 can be programmed to support multiple languages in the display. This is on a per-keyset basis. When set the keyset will have its display information presented in the programmed language. The
languages are defined in MMC 121. The current languages are as follows: English, Spanish, Italian, German,
Portuguese, Norwegian, Danish, Dutch, Swedish, US Spanish, and Canadian French.
4.22
MUSIC ON HOLD—FLEXIBLE
The OfficeServ 7400 allows its music sources to be used in flexible manner as follows: Each keyset can have a
designated music source for playing as Background Music (BGM) through the keyset speaker. Each Station
can have a designated music source for playing to callers placed on Exclusive hold at that station. Each Trunk
can have a designated music source for playing to callers placed on hold. This setting is overridden by some
of the other settings such as station music on hold, DID MOH and UCD MOH.
Each UCD group can have a designated music source to be played while a caller is in queue.
Each entry in the DID translation table can have a designated music source to be played when a caller to that
DID number is placed on hold.
MUSIC ON HOLD – SOURCES
The OfficeServ 7400 provides for up to five different types of Music on Hold source including silence or
“NONE” as listed below:
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None: No audio is played to the listener
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Tone: A tone or “beep” is repeated at a programmable interval
•
Chime: A music chime source (Old Folks At Home) located on the MP40 card is played to the listener.
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External Source: An external source connected to a MIS card, such as a digital announcer or radio, is
played to the listener.
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Voicemail Sound File: If the OfficeServ 7400 system has an optional SVMi card installed, up to 100 custom recorded sound files from the Voice Mail card can be used for MOH sources. For more information
on creating the sound files see SVMi System Administrator Manual-Recording Greeting by Number. If you
select this option be advised that each VMMOH source requires a dedicated SVMi port.
NETWORKING (SPNet)
The OfficeServ 7400 system allows up to 42 systems using QSIG over PRI or 99 systems using QSIG over IP to
be networked together with a high level of feature integration. The networked systems may be any combination of OfficeServ 100, OfficeServ 500, OfficeServ 7030, OfficeServ 7100, OfficeServ 7200-S, OfficeServ 7200,
and OfficeServ 7400 systems (OS 100, OS 500, OS 7100 and OS 7200 running V2.48 or higher, OfficeServ 7030
running V4.40 or higher, OfficeServ 7200-S running V4.40 or higher, and OS 7400 running V3.31 or higher software). The physical connection between systems can be an IP network or proprietary PRI connection using
Samsung’s proprietary version of QSIG, called SPNet. If PRI connection is used, the maximum number of
nodes may be limited by the maximum number of TEPRI cards that can be installed.
When engineering the network of systems, a discrete numbering plan must be used. The size and complexity of the numbering plan as well as the number of stations and trunks may limit the actual number of nodes
available to the network.
•
Auto Answer Across Network: This setting will allow station to station calls across the network to follow
the auto answer setting of the called keyset.
•
Call Completion, Busy Station (CCBS) also known as Callback or Busy Station Callback. When a station in
one system calls a station in another system across the network link and the destination station is busy
the calling station can set a Callback to the busy station. When the busy station becomes idle the system
will notify the callback originating station by ringing that station and when the originating station
answers, the system will call the destination station. Not available on QSIG over PRI.
•
Call Completion, No Response (CCNR) also known as Callback or No Answer Callback. When a station in
one system calls a station in another system across the network link and the destination station does not
answer the calling station can set a Callback to the called station. When that station indicates the user is
present by becoming busy then idle the system will notify the callback originating station by ringing that
station and when the originating station answers, the system will call the destination station.
4.23
•
Call Intrusion (Barge In): Calls across the network link can be barged in on however the barging station
will not be muted.
•
Call Offer/Call Waiting (Camp On): This feature operates in the same manner as in a non networked
switch. When a called station is busy the caller can press a camp on key and appear as a ringing call on
the second call button. The Auto camp on feature will not work on calls across a network link if set to ON
in MMC 110.
•
Call Pick-up Across the Network: This feature allows ringing calls, held calls and recalls to be picked up
by other stations through the network. A station user in a Branch Office can use the Directed Pick-up,
Hold Pick-up or Page/Park Pick-up codes to answers calls from the Main Office.
•
Call Transfer: Calls answered in one network node can be transferred to a station or station group in
another network node.
•
Caller ID: Caller ID in its various forms that are currently available (Analog CID Name and Number, ANI
Number, PRI Name and Number) will be transported across the network link with the original call.
•
Centralized Automated Attendant: The SVMi-20E card and the OfficeServ™ IP-UMS application provide
the Auto Attendant Application. The Auto Attendant can transfer callers to other stations or station
groups in another Node. It can be installed in any Node regardless of where the lines/trunks from the
telephone company are connected. Callers to Node A can be answered by the Auto Attendant in Node
B, then transferred to Node C. An incoming caller that dials an invalid extension number to the Auto
Attendant can be routed after a programmable number of attempts to a predetermined station or station group anywhere in the network to receive assistance.
•
Centralized Operator/Attendant: A station in any Node may dial “O” and ring a designated Centralized
Operator/Attendant. When programmed, hold/transfer/camp-on/park recalls can be directed to the
Centralized Operator/Attendant in a network arrangement instead of the Local Operator within that
Node. Ring plan assignments will allow recalls to a Centralized Operator/Attendant during the day and
to the Local Operator after hours. There can only be one Centralized Operator/Attendant designated in
the network. Each Node must be set for either Local Operator or Centralized Operator/Attendant, but not
both.
•
Centralized Voice Mail with Message Waiting Lights: This feature allows one Voice mail system to be
shared by all stations in a multi-node network. This feature is only available with Samsung voice mail
systems. Users in one Node can call forward their calls to the voice mail system in another Node.
Messages left in the voice mail system will be indicated by lighting the corresponding voice message
button or lamp on any station in any Node of the network. Messages are retrieved by pressing the VMSG
button or calling the voice mail group number. In addition, display keyset user will receive softkey
options to navigate through the voice mail system. Softkeys include: PLAY, SAVE, DELETE, PAUSE FAST
FORWARD, REVIEW, REPLY, FORWARD, CALL and HELP.
•
DID with Pass Through: Incoming DID, DNIS or DDI calls can be routed through one switch across a network link to be processed by the DID table of the destination switch.
•
Direct Station Selection and Busy Lamp Indication Across the Network: A Network Station key (NS) can
appear on extension “2101” in Node A. It is programmed as “NS2205” representing an extension in Node
B. This NS key will light Red when extension 2205 is on the phone. Station 2101 can press this NS key to
call extension 2205 in Node B. With this feature the CEO can see when the VP in New York is on the phone
or may call him with the press of a button. Any keyset can have multiple NS keys. This feature is only supported with QSIG over IP networking.
•
Do Not Disturb (DND): This feature operates in the same manner as in a non networked switch.
•
Forward External: This feature operates in the same manner as a non networked system with the exception that, because calls across a network link are trunk calls, network calls do not follow the ICM FWD EXT
ON/OFF setting in MMC 210. It is therefore suggested that this setting be set to ON in a networked switch
to avoid confusion in operation between networked and non networked calls.
4.24
•
Group Overflow Across the Network: Calls to a station group in one Node may overflow after a programmable time to another station group in another Node.
•
Intercom Calling/Discrete Dialing Plan: Station to station and station to group calls can be made across
the network link without having to dial an access code for a call within the network. LCR can also be programmed to route calls across a network link and to access local trunks in another networked system.
•
Message Key Across the Network: This feature allows station users to set a message waiting indication
to another station in another Node in the network. Upon receiving a busy or no-answer condition, press
the MSG key or dial the feature code. This will light the message waiting light at the called station. To
return the message press the MSG key with the flashing red LED.
•
Network Page Key: With one or more of these keys users may make page announcements to page zones
in others Nodes in the Network. The network page (NP) key is different than the Page key in a single
node. For example, It is programmed as NPO24 where 02 = Node 2 and 4 = page zone 4 in Node 2.
•
Network Time Protocol (NTP): Network Time Protocol (NTP) Client is a supported feature of the OfficeServ
7000 system. When this system is connected to the network (WAN), the internal clock of the phone system will update and stay current by polling the network of a National Timer Server. Note: This feature
requires software version 4.60 or higher.
•
Network Trunk Ring Destination: This feature allows lines/trunks from the telephone company connected to one Node to be programmed to ring at a destination (station or station group) in another Node.
•
Remote Hold Across the Network: Calls may be placed on hold at stations in another Node. Then page
that Node and announce that there is a call on holding on extension 2xxx. Anybody in this Node may
pick up the call by dialing 12 + 2xxx. This is useful when one Node does not have a dedicated answering
position. The caller is on Hold listening to music rather then listening to ringback tone. Note: Remote
Hold to a virtual extension in another node is not available.
•
Transfer Recall: Calls transferred across a network link will recall to the transferring station after the originating system transfer recall timer expires. After recalling, if not answered prior to that systems attendant recall timer expiring, the call will recall to that systems designated operator group. Attendant recalls
will not recall to a ‘Centralized Attendant”.
•
Transfer Retrieve: Calls on Transfer Hold during a screened transfer can be retrieved by pressing the call
button for that call.
•
Voice Mail Transfer Key: Users may transfer a caller directly to a co-workers voice mail box with out ringing their telephone by pressing the VT key and dialing their extension number. The caller will then hear
that co-workers personal greeting regardless of where they are in the network.
OfficeServ™ CONNECT
The OfficeServ™ Connect feature allows up to 5 devices to ring simultaneously with a Master Station. When
one device answers the others stop ringing. This allows users to have phones in more than one location (such
as an office phone and a conference room phone) but receive calls from one phone number. When combined with the Mobile Extension (MOBEX) feature the OfficeServ™ Connect allows users to have business
calls ring at their desk and on their cell phone at the same time by having users dial one common number,
keeping the user from being forced to give out their cell phone number. Calls that are unanswered by either
device will forward to the voicemail box for the Master Station.
•
Mobex Callback: This feature has been added to save on outbound call charges from a mobile phone.
Now users can simply make an incoming call into the OfficeServ system and get a busy signal followed
by a disconnect signal. After a short time, the system will callback the user’s phone and give dial tone
from the system. (This is now an incoming call to the user and not an outbound call). Now the user is able
to make the call through the OfficeServ without incurring the normal charges of an outbound call.
4.25
•
Mobex Call Type: This feature gives more control to the user on incoming calls to the master station. This
feature allows each user to determine which type of incoming calls will follow the OfficeServ Connect
ring group assignment. For example, a mobex user may decide that incoming internal, SPNet, and station
group callers will only ring the master station, but incoming trunk calls will ring the master station as well
as all members in the ring group. This allows each Mobex user the flexibility to route incoming call patterns to suit their individual needs.
•
Mobex Scheduling: This feature has been added to allow each user to set a schedule to automatically
turn on or off the OfficeServ Connect feature by time of day and day of the week. When ON, incoming
calls to the desk phone (master station) will simultaneously ring up to 5 devices in the ring group. When
one device answers, the others stop ringing. When OFF, only the deskphone (master station) will ring.
Note: Mobex Callback, Call Type and Scheduling features are supported on software version 4.60 or higher.
OPERATOR GROUP
The operator group can contain 32 stations to answer incoming calls when unconditional ringing is used.
When using sequential or distributed ringing up to 99 stations may be assigned to the operator group.
Operators can use the In/Out of Group feature to meet flexible operator requirements. Operator groups are
selectable per ring plan. Dial “0” calls to the operator group flash with a distinctive amber LED.
OVERFLOW
Operator
When calls ringing a operator group go unanswered, they can overflow to another destination after a programmed period of time. The operator group has its own timer. The overflow destination can be a station or
station group.
Station Group
When calls ringing a station group go unanswered, they can overflow to another destination after a programmed period of time. Each station group has its own timer. The overflow destination can be a station or
station group located in that system.
OVERRIDE CODES
This feature allows users to make emergency outside calls from a station that has a forced code such as
Account code or authorization code enabled but without requiring them to enter a forced code. The basis of
this feature is an override code table containing 8 entries of up to 11 digits each. The OfficeServ 7400 will
examine digits that are dialed from a station to see if they match any entry in the Override Code table. If the
digits match the table, the system will process the call without requiring a forced code.
PAGING
System software allows the use of five internal and four external paging zones. Stations can page any individual zone, all external zones or all external zones plus internal zone zero simultaneously. Using system programming, each station may be allowed or denied the abilities to make and/or receive page announcements
to any zone or combination of zones. Multiple external page zones require multiple relays (2 per cabinet).
PARK ORBITS
The system has 10 park orbits (0–9). These orbits can be used to park calls prior to paging and allows the call
to be retrieved by dialing a park code plus the orbit number. Calls parked in this manner can also be retrieved
by dialing the park pickup code (10) plus the station or trunk number. This feature is in addition to Call Park
and Page.
4.26
PRIME LINE SELECTION
Any station can be programmed to select a specific line, trunk group, telephone number, station or station
group when the handset is lifted or the speaker key is pressed (same as Hot Line feature).
PRIORITY CALL QUEUING
This feature places calls to an UCD or NORMAL station queue ahead of other calls based on priority level (19). The system reads the DID number, Caller ID number or trunk ID number, compares it to a preprogrammed
table, then assigns it the corresponding priority that places it in the appropriate position in the group queue.
PRIVATE LINES
For private line use, stations can be prevented from dialing and/or answering any line.
PROGRAMMABLE LINE PRIVACY
Each outside line can be programmed to ignore the automatic line privacy. This allows up to four other parties to join your conversation by pressing the line button. This is similar to 1A2 key telephone operation.
PROGRAMMABLE TIMERS
There are over 50 programmable system timers to allow each installation to be customized to best fit the end
user’s application.
RECALLS
Calls put on hold, transferred or camped-on to any station will recall to the originating station if not answered
within a programmable time. A recall that goes unanswered for the duration of the attendant recall timer will
recall to the system operator group. Hold, transfer, camp-on and attendant recalls have individual programmable timers. Calls recalling to buttons with tri-colored LEDs will flash amber.
RECALL TO OPERATOR
This function will allow the call to recall the operator instead of to the transferring station after the transfer
recall time expires.
REDIAL REVIEW
The Redial Review feature allows a review of the last number before dialing or allows access to the Call Log
Blocks if assigned. These Call Log Blocks record the last ten (10) numbers dialed. When the LNR key is pressed
the last number dialed is displayed. The log can then be scrolled using the Volume (Up/Down) keys and a previously dialed number can be selected.
REMOTE PROGRAMMING—PC (Device Manager)
Remote programming allows the technician to access the system database from a remote location for the
purpose of making changes to the customer data. Device Manager is a proprietary, web-based programming
applications used to access and manipulate the database. The Device Manager program connects to the
system via LAN or WAN connection to the MP40. The Device Manager program is available in two versions:
Embedded version, which resides on the phone system processor card, or Client version, which resides on the
technician’s PC.
4.27
RING MODES
Time Based Routing - Plans
Each C.O. line can be programmed to ring at any station or station group. Each line can be assigned a ring
destination based on six (6) different ring plans based on time of day and the day of the week. The system
operator (intercom dial “0”) can also be a different station group for each ring mode.
Automatic / Manual
Ring destinations will automatically change based on time of day and day of week.
At any time the system can be manually forced into a specific ring plan. It will remain in this ring plan until
manually taken out.
Holiday Schedule
The system has a table of 20 dates that are used to define holidays. On a date designed as a holiday the system will remain in a ring plan for that calendar day providing the system was already in that ring plan. This
feature will override the ring plan time table.
Temporary Override
At any time the system can be forced into a specific ring plan for a temporary period of time until the next
scheduled ring plan automatically takes effect.
RING OVER PAGE
Any outside line can be programmed to ring over a customer-provided paging system. Outside lines, door
phones and station groups may ring over page in the day or night mode.
SECRETARY POOLING
Each keyset may be defined as an executive (BOSS in programming) or a secretary (SECY in programming) in
system programming. Each executive can have up to four secretaries and each secretary can have up to four
executives. These arrangements are known as executive/secretary pools. There can be multiple pools in a system. When an executive is in DND, all calls to the executive ring the first secretary assigned to that executive;
if that secretary is busy, the call will hunt to the next available secretary assigned to that executive. If the secretary must communicate with the executive while he/she is in DND, pressing the corresponding executive
button on the secretary’s keyset results in an Auto Answer intercom call being made to the executive (providing the executive is free). There is also a system wide option to allow the stations to ring rather than auto
announce the executive secretary calls. A station can only be the executive of one secretary pool. In addition,
a station cannot be in more than one pool.
SIMULTANEOUS RINGING—See OfficeServ™ Connect
SINGLE LINE CONNECTIONS
Single line ports allow connection of a variety of single line telephones plus facsimile machines, answering
machines, loud bells, computer modems, cordless phones and credit card machines. When connecting customer-provided equipment to these extensions, compatibility should be checked out before purchase to
ensure correct operation. Central office ring cadence can be selected for SLT stations. This is helpful when
optional devices cannot detect OfficeServ 7400 intercom ring cadence.
4.28
SIP SERVICES
SIP (Session Initiation Protocol) Services are supported on the OfficeServ 7000 Series systems. The OfficeServ
7100/7200/7400 systems can be programmed to serve as a User Agent Client (UAC) supporting such SIP
Services as SIP trunking or as a User Agent Client Server (UAS), supporting SIP stations or as a peer to peer
supporting SIP peering (networking).
Multiple SIP Carriers
Multiple SIP Carries is a supported feature on the OfficeServ 7000 system. The system can register with up to
four SIP service providers simultaneously. For businesses that require telephone services from more than one
SIP service provider, the OfficeServ can be configured to register to multiple SIP carriers. Note: This feature
requires software version 4.60 or higher.
SIP Trunking
In the case of the UAC, the OfficeServ system can be configured as a client and registered to sit behind an
external SIP server, supporting SIP services such as SIP trunking to a third party SIP service provider such as
Excel, Cbeyond, Bandwidth, Broadbox, etc.
SIP Station
In the case of the UAS, the OfficeServ system can be configured as the server, permitting standard SIP terminals (Non-Samsung) from third party manufacturers (eg; Cisco, Linksys, Aastra) to register as internal stations
and use the entire Samsung SIP supplementary feature set of the OfficeServ SIP server.
SIP Peering
The OfficeServ system can also be configured to support SIP peering which allows multiple OfficeServ systems to network and communicate with one another via the VoIP (SIP signalling protocol).
SPEED DIAL NUMBERS
The system maintains a library of speed dial numbers that can be allocated to either a shared system wide
list or to an individual user list. The OfficeServ 7400 has a library of 6000 numbers.
The OfficeServ 7400 can be programmed to have either 500 or 950 numbers in the system list.The remaining
numbers in the library can be assigned in blocks of 10 each to individual stations for their personal use. A
maximum of 5 blocks (50 numbers) can be assigned to a station.
SPEED DIAL BY DIRECTORY
The OfficeServ 7400 system provides the user with the ability to look up a speed dial number and place the
call. There are three speed dial selections: personal, system and station. This feature requires a display keyset.
STATION HUNT GROUPS
System programming allows up to 80 station hunt groups. One of three ring patterns—sequential, distributed and unconditional—is available for each group. Each unconditional group may contain a maximum of
32 stations and each sequential and distributed group may contain a maximum of 99 stations. A station may
be assigned to more than one group. Each station group has its own recall timer for calls transferred to that
group. There is a Next Hunt timer for each group to provide circular hunting within the group.
4.29
STATION MESSAGE DETAIL RECORDING (SMDR)
The system provides records of calls made, received and transferred. Connecting a customer-provided printer or call accounting system will allow collection of these records. Each call record provides the following
details: station number, outside line number, start date, start time, duration of call, digits dialed (maximum 18)
and an account code if entered. The system may print a header followed by 50 call records per page or send
continuous records with no header for use with a call accounting machine. See the sample printouts.
The SMDR output can be provided through the LAN port of the system. The SMDR format contains many
options that allow it to be customized for a company’s individual needs. Options to print include incoming
calls, outgoing calls, in and out of group status, change in DND status, authorization codes, and caller ID on
incoming calls. When Caller ID is enabled a wide carriage printer is required.
STATION PAIR
This feature allows station to be assigned as a “pair”. That is to say a primary and secondary. Calling the primary station will make both stations ring. Selected features such as Message Notification, DND, Callback, and
Class of Service act as one station. This is convenient when an individual has two offices or an office extension and a cordless extension. NOTE: Not all system features are applicable to station pairs. Features designed
for a single user may conflict with paired stations.
SYSTEM ALARMS
A DISA alarm will warn the customer if the DISA security system has been triggered by too many incorrect
password attempts. The alarm can ring any station or group of stations and show an appropriate display at
the assigned stations.
SYSTEM MAINTENANCE ALARMS
The OfficeServ 7400 continuously performs internal system diagnostics. When either a major or minor fault
is detected the system can ring stations with an ALARM KEY assigned. The keyset display shows information
that includes the description, location and date and time stamp for each alarm.
A log of 100 alarms are stored in a buffer and can be reviewed at a display keyset or sent to a printer.
SYSTEM DIRECTORY
Each station, station group and outside line can have an 11 character directory name. This name will appear
on keyset displays to provide additional information about lines and stations.
TENANT SERVICE (2)
The OfficeServ 7400 supports two forms of tenant service as detailed below.
•
System Splitting: In the first form there are several programs that allow the OfficeServ 7400 to be
installed in tenant applications. These features allow a technician to split the system in two with each
tenant having individual control over operator groups, page zones, speed dial numbers, night service
(manual or automatic), DISA and customer level programming. Each tenant is totally separate in the system and no intercom calling between tenants is permitted.
•
Port Splitting: In this form of tenant services system programming is used to allow or deny access for
making and receiving calls on a per station basis. These settings can be applied to Trunks, trunk groups,
stations and station groups. This allows common items on the system such as the operator group and
LCR to be used by everyone on the system while ensuring that each company can only access their own
lines and incoming calls.
4.30
TOLL RESTRICTION
There are 500 allow and 500 deny entries of 11 digits each. Each of these entries can apply to dialing classes
B, C, D , E, F and G. Expensive 976, 1-900, 411 and operator-assisted calls, as well as specific area and office
codes, can be allowed or denied on a per-class basis. Class A stations have no dialing restrictions and Class H
stations cannot make outside calls. Any outside line may be programmed to follow station toll restriction or
follow the toll restriction class assigned to it. Each station and trunk can have a different dialing class for each
ring plan.
Special Code Table
A Special Code Table of ten entries (four digits each) allows use of telephone company features such as CID
blocking (*67) or call waiting disable (*70) without interference to toll restriction or LCR. The Special Code
table allows use of these custom calling features on a per call basis.
TOLL RESTRICTION OVERRIDE
Program options allow system speed dial numbers to follow or bypass a station’s toll restriction class. In addition, users may make calls from a toll restricted station by using the walking class of service or authorization
code feature.
TONE OR PULSE DIALING
Outside lines can be programmed for either tone or pulse dialing to meet local telephone company requirements.
TRAFFIC REPORTING
The OfficeServ 7400 system can store peg counts for various types of calls. These peg counts can be printed
on-demand, daily, hourly, or up to three separate programmable shifts. The report includes statistics for each
trunk, trunk group, station, station groups and page announcements. For more details and explanations see
sections 4.9 and 4.10 of this document.
TRANSFER
System operation permits station users to transfer calls to other stations in the system. Transfers can be
screened, unscreened or camped-on to a busy station.
TRUNK GROUPS
Outside lines can be grouped for easy access by dialing a code or pressing a button. There are 30 trunk groups
available.
TWINNING—See Mobile Extension (MOBEX)
UNIFIED MESSAGING—See Unified Voicemail
UNIFIED VOICEMAIL
Samsung’s Unified Voicemail solution comes in two different products: the SVMi-20E card with E-Mail
Gateway, and the OfficeServ™ IP-UMS application with fully unified messaging.
E-Mail Gateway
Samsung’s E-Mail Gateway Unified Voicemail solution allows users to receive voicemail and fax messages
directly in their email inbox. E-Mail Gateway provides a vast array of functionality from listening to messages
4.31
from any sound-enabled device that can access your email to archiving important messages. This functionality provides a simple, secure, and personalized way to access a voicemail box without the need to remember command sequences or phone numbers.
The E-Mail Gateway feature supports delivery of any Samsung mailbox message, including voicemail and fax
mail items. Delivery is configured on a per-user basis, and supports delivery to any standard SMTP mail server. Users can view these emails from any standard email client, such as Microsoft® Outlook.
Two different E-Mail Gateway email styles can be defined. Notification Only emails include a complete detailing of both the caller’s information and the message status. Delivery emails include this information in addition to a file attachment of WAV (for voicemail) or TIF (for fax mail).
Once in the user’s email inbox the message can be archived or forwarded just like any other email. Voicemails
delivered to a user’s email inbox can optionally be deleted from the voicemail system to minimize mailbox
clutter and reduce system overhead.
The E-Mail Gateway feature can be enabled for up to 5 users by default. An additional license can allow the
system to provide the feature to all users. E-Mail Gateway also allows an administrator to be notified in the
event of a problem in the E-Mail Gateway performance.
NOTE: Some features require optional hardware. Ask your authorized Samsung Dealer for details.
OfficeServ™ IP-UMS
Samsung’s OfficeServ™ IP-UMS application is a server-based unified messaging system solution scalable from
4 to 128 ports when connected to the OfficeServ 7400 system. The OfficeServ™ IP-UMS includes the same EMail Gateway functionality as the SVMi-20E card, but it further extends the Samsung Unified Voicemail solution by adding UMS Subscribers, Text-To-Speech capability, and web-based programming.
UMS Subscribers are given a special Microsoft® Outlook Add-In that adds Unified Voicemail functionality
directly into their Outlook interface. The Outlook Add-In allows UMS Subscribers to fully configure their voicemail box, record greetings, and set message alerting options. It also enables users to receive email notification of voicemail messages, listen to those voicemail messages, create and send voicemail messages from the
desktop using either the microphone attached to their PC or from their keyset. Voicemail messages listened
to from the Add-In are automatically flagged as read in the voicemail box, providing a fully unified messaging solution. An optional Fax Add-In allows users to send fax messages from their desktop and receive fax
mail messages left in their voicemail box.
The built in Text-To-Speech engine also allows UMS subscribers to have their email messages read to them
from anywhere in the world that they are able to access their voicemail box. Text-To-Speech can also be used
to generate custom voice prompts for voice menus and Auto Attendant applications. The Text-To-Speech
engine is a licensed version of the RealSpeak™ engine by Nuance®. It can be licensed from 3 to 27 languages
and over 30 voice personalities.
UNIFORM CALL DISTRIBUTION (UCD)
UCD is a call distribution method by which callers in a queue are routed to the next available agent. While
waiting in a queue a canned or customized announcement can be periodically played to the caller based on
a programmable timer while retaining their place in the queue. Statistical and historical reports are available
to assist supervisors in managing a call center. See Call Center.
4.32
UNIVERSAL ANSWER
Station users may dial the Universal Answer code or press the UA key to answer any outside lines programmed to ring the UA device. The UA device can be a station, group of stations, common bell or ring over
page.
VIRTUAL EXTENSIONS
The OfficeServ 7400 has a number of virtual extension ports encoded in the system database. They can be
assigned as keyset or single line analog ports. The system has 384 virtual extension ports. These ports have
all the attributes of an actual station port including call forwarding. These virtual ports can be exchanged
with real station ports using the set relocation feature to provide hot desking.
VOICE MAIL
Inband Signalling: The OfficeServ 7400 system uses DTMF tones (inband signalling) to communicate
with any compatible voice mail system. Stations can call forward to a voice mail system. When answered, the
system will send DTMF tones routing the caller directly to the called station user’s mailbox. Keyset users can
press one button to retrieve messages from the voice mail system. A Voice Mail Transfer key permits keyset
users to easily transfer a caller directly to an individual voicemail box without navigating through menus.
Note: Although most voice mail systems will work with the OfficeServ 7400, the system data has default values set to work with the Starmail Voice Processing System. They may need to be changed if you are using
another system.
Integrated (In-Skin): The OfficeServ 7400 can be equipped with Samsung’s proprietary SVMi-20E voice
mail/auto attendant card. This card provides 4 to 12 ports of voice processing to be expandable to 20 ports.
Because it is built into the system it provides such features as one touch call record, answering machine emulation, and voice mail box administration with interactive keyset displays. See separate SVMi-20E documentation. See Unified Voicemail.
External (Server-Based): The OfficeServ 7400 can be attached to Samsung’s OfficeServ™ IP-UMS application to provide a server based unified messaging system scalable from 8 to 125 ports. See Unified
Voicemail.
Voice Over Internet Protocol (VoIP)
The OfficeServ 7400 system is VoIP enabled and as such supports the following VoIP services:
1)
H.323 Trunking to another H.323 Gateway.
2)
SIP IP Trunking to another gateway.
3)
IP Telephone Sets: OfficeServ SMT-i Series, ITP-5100 Series, and OfficeServ Softphone.
These IP Keysets can be installed in the local office or in a remote office, home office with full feature
operation.
4)
IP Networking: Connect up to 99 systems together over a managed IP network.
5)
SIP Video Phone (H.264).
The OfficeServ 7400 Media Gateway Interface (MGI) cards supports 16 to 64 voice calls per card over an IP
network connection. The MGI cards fit into any universal OfficeServ 7400 card slot.
With VoIP certain compression standards have also been adopted to represent each second of voice with an
amount of bandwidth. The OfficeServ 7400 MGI utilizes G.711, G.729, G.729A or G.723 standards voice com-
4.33
pression codec’s. This allows for a selectable 64kbps (G711), 8Kbps (G729A) or 6.3Kbps (G723) bandwidth use
when preparing voice compression for IP transport. Compression is used to reduce the digitized voice into a
smaller bandwidth that can be carried in smaller packets. The VoIP gateway determines the compression
method for each call setup. There is also a certain amount of frame/packet overhead in each compression
channel. 64K of bandwidth can support 6~7 calls simultaneously. This can vary depending on efficiency features like Silence Suppression and multiframe counts. Unlike switched networks, VoIP connections consist of
a sequence of numbered data packets. Since voice conversation is usually considered “real time” these packets need to be delivered in a consistent manner with minimal delay. This can be controlled via a Gatekeeper
which tracks and monitors voice packets. Gatekeepers are part of the H.323 standard but are not required.
The OfficeServ 7400 MGI cards are Gatekeeper compliant.
In any Ethernet environment, packet transfers are subject to delays and/or loss. If these delays are greater
than 200ms the voice quality will deteriorate. The Ethernet data traffic and network topology should be a
consideration when using VoIP. Network congestion will affect call quality in any VoIP application.
WALKING CLASS OF SERVICE
This feature allows users to make calls or use features from a station that is restricted. The users may either
use the WCOS feature code or the authorization code feature. Both methods change the class of service to
correspond with the station passcode or authorization code that is dialed. After the call is completed, the station returns to its programmed class of service.
WIRELESS LAN—See Section 2.4.6
4.34
STATION FEATURES
Add-On Modules
Manual Signalling
Appointment Reminder
Message Waiting Light / Indication
Automatic Hold
Mute Microphone / Handset
Automatic Privacy
Off-Hook Ringing
Background Music
Off-Hook Voice Announce (Standard)
Busy Station Callback
One Time Do Not Disturb
Busy Station Indications (BLF)
One Touch Dialing Keys
Call Coverage Key
On-Hook Dialing
Call Forwarding
Privacy Release
Call Forwarding Override
Programmable Keys
Call Logs
Programmed Station Messages
Call Pickup
Protection from Barge-In
Direct Station Selection (DSS)
Redial
Divert to Voicemail
Remote Hold
Do Not Disturb (Override)
Ring Modes
Do Not Disturb (Programmable)
Ringing Preference
Door Lock Release
Speakerphone
Exclusive Hold
Station Lock
Group Listening
Terminal Status Indicator
Headset Operation
Tri-Colored Lights
Hearing Aid Compatible
Volume Settings
Line Queuing with Callback
Wall-Mountable Keysets
Line Skipping
Loud Ringing Interface
4.2 STATION FEATURES DESCRIPTIONS
ADD-ON MODULES
iDCS 14 BUTTON AOM
The 14B AOM attaches to the right hand side of an iDCS 18D or iDCS 28D keyset and provides 14 buttons with
red LEDs. These buttons can be used for DSS keys, speed dial bins or any key that does not require a dual colored LED. Does not require a separate DLI port. It uses the same DLI port as the keyset is attached to.
iDCS and DS 64 BUTTON MODULE
The 64-button module adds to the capability of any keyset. The 64 programmable red LED buttons can be
used for feature keys, DSS/BLF keys or one touch speed dial buttons. A maximum of 4 can be assigned to a
station. One DLI port is required per 64-button module. You can connect as many units to the system limited
only by the number of available DLI ports.
†Requires optional hardware and/or software. Ask your dealer for details.
4.35
SMT-i5264 IP 64 BUTTON MODULE
The SMT-i5264 64-button module adds to the capability of any SMT-i 5000 Series keyset. Up to two 64-button modules can be added to any SMT-i 5000 keyset. The 64 programmable red LED buttons with red LED
can be used for feature keys, DSS/BLF keys or one touch speed dial buttons. Maximum number of AOMs per
system is limited by the available IP/Virtual ports. One IP port is required per 64-button module.
APPOINTMENT REMINDER
When programmed for a specific time, a keyset will sound a distinctive ring to remind the user of meetings
or appointments. Alarms can be set for “today only” or for every day at the same time. Up to three alarms may
be set at each keyset. Display keysets can program a message to be displayed when the alarm rings. Non-display keyset users must have the system administrator program messages for them.
AUTOMATIC HOLD
Station users can enable or disable automatic hold at their keysets. While a user is engaged on an outside
(C.O.) call, pressing another trunk key, route key or CALL button automatically puts the call on hold when this
feature is enabled. Pressing TRSF, CONFERENCE, PAGE or a DSS key will always automatically place the call on
hold. This type of automatic hold is not a user-selectable option. Intercom calls can be automatically held if
Intercom Auto Hold is set to ON for the entire system.
AUTOMATIC PRIVACY
All conversations on outside lines and intercom calls are automatically private. The privacy feature can be
turned off on a per-line basis.
BACKGROUND MUSIC
Keyset users may choose to hear music through their keyset speakers when optional external sources are
installed. Each user may adjust this level by the use of a volume control program at the selected keyset.
BUSY STATION CALLBACK
When reaching a busy station, callers may request a callback by pressing one button or dialing a code. The
system rings the caller back when that station becomes idle (a system-wide maximum of 100 callbacks are
allowed at one time including busy station and busy trunk).
BUSY STATION INDICATIONS (BLF)
DSS/BLF keys may be assigned to any keyset or add-on module. These buttons will be off when the station is
idle, light red when that station is in use and flash distinctively when that station is in the DND mode. The system can be programmed to allow the DSS keys to be used to pickup calls at other keysets. In a network of
systems use the NS key to indicate BLF function for a station in some other node.
CALL COVERAGE KEY
These keys (buttons) provide a convenient way to cover calls ringing at other stations. Keyset users can have
one or multiple call coverage keys programmed for a station. These buttons flash when a new call or recall is
ringing at the programmed station. In addition, a call coverage delay ring time can be programmed to provide an audible ring tone either immediately or delayed from 1 to 250 seconds. Call coverage keys only flash
and ring when the covered station is idle. When the covered station is off hook the call coverage key lights
red to indicate a busy condition.
4.36
CALL FORWARDING
Station users can forward internal and outside calls to other destinations immediately (Forward All), when
busy (Forward Busy) or if not answered in a programmable number of seconds (Forward No Answer). These
forward destinations can all be different. Once a destination has been programmed, it can be turned on and
off with a programmable key. Forward All takes priority over Busy and No Answer conditions.
In addition to the three usual methods of forwarding described above, a fourth option called Follow Me is
available. This option allows a station user to set a Forward All condition from his/her station to another station while at the remote station. To display the Follow Me condition, the TRSF/transfer key lights steady red
at the station that is forwarded. The TRSF/transfer key also lights if Forward All is set and no key is programmed for Forward All. Keyset users can be given an external call forward button to forward their calls to
an external phone number. Each outside line may be programmed to either follow or ignore station call forwarding. A per-station option controls whether internal calls forward to voice mail or not. Single line telephones must have the system administrator program this feature for them.
CALL FORWARD OVERRIDE
When this option is set to yes for a station then intercom calls from that station will override any call forwarding settings of the called station.
CALL LOGS
With the call log feature, a display keyset user can review up to 50 of the last incoming calls from the Caller
ID review list or up to 50 of the last external telephone numbers that were dialed. The numbers can be
viewed, stored and/or dialed using the associated soft keys. LCR must be enabled for dialing and storing numbers from the CID review list. Optional hardware and/or software may be needed for Caller ID.
CALL PICKUP
With directed call pickup, a user can answer calls ringing at any station by dialing a code plus that extension
number. The group pickup feature allows the user to answer any call ringing within a pickup group. Pickup
keys may be customized with extenders to allow pickup from a specific station or pickup group. The
OfficeServ 7400 has 99 programmable pickup groups.
DIRECT STATION SELECTION (DSS)
Programmable keys can be assigned as DSS keys and associated with extension numbers. Users press these
keys to call or transfer calls to the assigned stations. In a network of systems use the NS key to provide DSS
function to a station in some other node.
DIVERT TO VOICEMAIL
A keyset user can immediately divert a ringing call to their personal voice mailbox by pressing the # key. This
will override any call forward no answer setting.
DO NOT DISTURB (OVERRIDE)
The DND Override feature allows a keyset with a DND Override key (DNDO) and the appropriate class of service to override the DND setting at a called keyset. This will allow a user to go into DND while waiting for an
important call and have that call transferred to them via a screened transfer from a station (for example the
users secretary) with a DNDO key.
4.37
DO NOT DISTURB (PROGRAMMABLE)
The Do Not Disturb (DND) feature is used to stop all calls to a station. System programming can allow or deny
use of the DND feature for each station. Parties calling a station in DND will receive reorder tone. When in DND
mode, calls may be forwarded to another destination. See Forward DND option. A keyset without a DND button can activate DND via the feature access code. The ANS/RLS key will flash at 112 ipm (rapidly) when DND
is set. There is a programmable option to allow a C.O. line to override DND at its ring destination if that destination is a single station.
DOOR LOCK RELEASE
Stations programmed to receive calls from a door phone can dial a code to activate a contact closure for control of a customer-provided electronic door lock.
EXCLUSIVE HOLD
Pressing HOLD twice will hold a call exclusively at a station so no other station can pick up that call. Intercom
calls are automatically placed on exclusive hold. Exclusive hold for trunk calls can be denied in class of service.
GROUP LISTENING
This feature allows users to turn on the speaker while using the handset. It allows a group of people to listen
to the distant party over the speaker without the microphone turned on.
HEADSET OPERATION
Every keyset can be programmed to allow the use of a headset. In the headset mode, the hookswitch is disabled and the ANS/RLS key is used to answer and release calls. Keyset users may turn headset operation
ON/OFF by keyset programming or more easily by pressing the headset ON/OFF key. The headset key lights
steady red when the keyset is in headset mode.
HEARING AID COMPATIBLE
All OfficeServ 7400 keysets are hearing aid compatible as required by Part 68 of the FCC requirements.
LINE QUEUING WITH CALLBACK
When the desired outside line is busy, the user can press the CALLBACK key or dial the access code to place
his/her station in a queue. The user will be called back when the line is available (a maximum of 100 callbacks
are allowed system-wide at one time including busy station and busy trunk).
LINE SKIPPING
When the user is talking on an outside line and the automatic hold feature is turned off, he/she may press an
idle line key and skip to that line without causing the previous call to go on hold.
LOUD RINGING INTERFACE
The MIS daughter board provides an audible ring tone output. This can be connected to a paging system or
single loud speaker to provide loud ring tone for a specific station only. The tone is preset and can not be
changed.
4.38
MANUAL SIGNALLING
Keysets can signal each other via a programmable key. This allows one station to alert another without establishing a voice conversation. Each press of the key results in a 500 milliseconds of ring tone being set to the
intended station. An individual manual signaling key must be programmed for each station to be signaled.
MESSAGE WAITING LIGHT/INDICATION
When calling a station and receiving a busy signal or the no answer condition, the caller can leave an indication that a message is waiting. The message button will flash red at the messaged keyset. A single line phone
connected to a 16MWSLI will have a message light otherwise it will receive a distinctive message waiting dial
tone. Five message waiting indications can be left at any station.
MUTE MICROPHONE/HANDSET
Any keyset user can mute the keyset’s handset transmitter by pressing the MUTE key. In addition, keyset users
can also mute the keyset microphone while the keyset is in speakerphone mode.
OFF-HOOK RINGING
When a keyset is in use, the system will provide an off-hook ring signal to indicate that another call is waiting. The ring signal is a single ring repeated. The interval is controlled by a system-wide timer. Single line stations will receive a tone burst through the handset receiver instead of a ring.
OFF-HOOK VOICE ANNOUNCE (STANDARD)
Keysets may receive a voice announcement while on another call. The calling station must have an OHVA key.
When transferring a call to a busy keyset or while listening to busy signal, the station user can press the OHVA
key to make an OHVA call to the busy keyset. If the called keyset is in the DND mode, it cannot receive OHVA
calls. The L version of software has an user programmable option that will allow the OHVA to be heard
through the speaker rather than in the handset.
ONE TIME DO NOT DISTURB
The Do Not Disturb (One Time) feature is used to stop all calls to a station when the user is on an outside line
and does not want to be disturbed for the duration of the call. Upon completion of the call, DND is canceled
and the station is returned to normal service. This feature requires a programmed button.
ONE TOUCH DIALING KEYS
Frequently used speed numbers can be assigned to one touch dialing keys for fast accurate dialing.
ON-HOOK DIALING
Any keyset user can originate calls without lifting the handset. When the called party answers, the user may
speak into the microphone or lift the handset for more privacy.
PRIVACY RELEASE
This feature will allow another station to join in on your conversation by temporarily releasing privacy on the
C.O. line from your keyset.
Requires a Privacy Release key to be programmed on your keyset. A maximum of three (3) other people can
join in. This uses one of the conference circuits in the system.
4.39
PROGRAMMABLE KEYS
Each key can be programmed for more than 40 different uses to personalize each phone. Examples of keys
include individual outside line, individual station, group of lines, group of stations and one touch speed dial
buttons. Using these keys eliminates dialing access codes.
The following feature keys have extenders that make them more specific: SPEED DIAL, SUPERVISOR, PAGE,
DSS, DIRECTED PICKUP, GROUP PICKUP, DOOR PHONE, BOSS, PROGRAMMED MESSAGE, IN AND OUT OF
GROUP, FORWARD and VOICE MAIL TRANSFER. The extender can be a station, a group or another identifying
number.
PROGRAMMED STATION MESSAGES
Any station may select one of 20 messages to be displayed at a calling party’s keyset to advise others of their
status. Ten messages are factory-programmed but may be reprogrammed. Five can be created by the system
administrator. Each display keyset user may create five additional messages unique to them.
NOTE: The calling party must have a display keyset to view these messages.
PROTECTION FROM BARGE-IN
Each station can be programmed as secure or not secure. Secure stations cannot be barged-in on. A station
that is not secure cannot be barged-in on when talking to a secure station.
REDIAL
There are three types of external redial available to all station users. Each type can redial up to a maximum of
18 digits.
•
AUTO RETRY—When an outside number is dialed and a busy signal is received, the auto retry feature can
be used to reserve the outside line and automatically redial the number for a programmable number of
attempts (available to keyset users only).
•
LAST NUMBER—The most recently dialed number on a C.O. line is saved and may be redialed by pressing the redial key or dialing the LNR access code.
•
MANUAL RETRY with LNR—When you make an outside call and receive a busy signal you can press the
LNR key to redial the same number again. This operation can be manually repeated for a limited number
of attempts as defined by system programming (available to keyset users only).
•
MEMO REDIAL—When you are calling directory assistance you can store the number you are given using
the dial pad and SAVE number feature. There is no need for a pencil and paper (available to keyset users
only).
SAVE NUMBER—Any number dialed on a C.O. line may be saved for redial at a later time.
•
REMOTE HOLD
When you wish to place a call on hold at another station, press TRSF and dial the station number (or press the
appropriate DSS key). Press the HOLD key. This will place the call on system hold on an available CALL button
or Line Key at the remote station.
RING MODES
Each keyset user can select one of three distinct ways to receive intercom calls. The phone can automatically answer on the speakerphone, voice announce through the speaker or receive ringing. When the ring mode
is selected, keyset users can choose one of eight distinct ring tones. Forced Auto Answer is invoked by the
calling station and is controlled by the calling station’s class of service.
4.40
RINGING PREFERENCE
Lifting the handset or pressing the speaker button automatically answers a call ringing at the keyset. Using
this method, users are assured of answering the oldest call first. When ringing preference is turned off, the
user must press the flashing button to answer. Users may answer ringing lines in any order by pressing the
flashing button.
SPEAKERPHONE
The speakerphone enables calls to be made and received without the use of the handset. All Samsung telephones have speakerphone capability.
STATION LOCK
With a programmable personal station passcode, any keyset or single line station can be locked and
unlocked to control use of each telephone. There are two lock options: 1=LOCKED OUTGOING and 2=LOCKED
ALL CALLS. See the following table for more details.
0
UNLOCKED
1
LOCKED OUTGOING
2
LOCKED ALL CALLS
Make Outside Calls
YES
NO
NO
Receive Outside Calls
YES
YES
NO
Make Intercom Calls
YES
YES
NO
Receive Intercom Calls
YES
YES
NO
911 Emergency Calls
(MMC 709)
YES
YES
NO
TERMINAL STATUS INDICATOR
iDCS keysets are equipped with a terminal status indicator lamp. The terminal status indicator light is positioned on the top right corner of the keyset above the display. The terminal status indicator is a tri-colored
(red, green, and amber) light that provides greater visibility of your keysets status than the individual key
LEDs. The terminal status indicator provides the following indications:
– Busy/Off Hook
– Intercom Ring
– Outside Call Ring
– Recall Ring
– Message Waiting
– Do Not Disturb
Steady Red
Flashing Red
Flashing Green
Flashing Amber
Flashing Red
Fast Flash Red at 1 Second Intervals
TRI-COLORED LIGHTS
Samsung keysets have keys equipped for tri-colored LED indications (green, red and amber). To avoid confusion, your calls always light green, other calls show red and recalls light amber. See Hardware Section of this
document for the number of tri-colored lights per keyset model.
4.41
VOLUME SETTINGS
Each keyset user may separately adjust the volume of the ringer, speaker, handset receiver, background
music, page announcement and off-hook ring tone.
WALL-MOUNTABLE KEYSETS
Each keyset and 64 button module can be wall mounted by reversing the base wedge.
4.42
DISPLAY FEATURES
Account Code Display
Enhanced Station Programming
Call Duration Timer
Identification of Recalls
Call for Group Identification
Identification of Transfers
Call Logs
Message Waiting Caller Number
Call Processing Information
Outside Line Identification
Caller ID Information
Override Identification
Calling Party Name
Programmed Message Display
Calling Party Number
Soft Keys
Conference Information
Stopwatch Timer
Date and Time Display
Text Messaging
Dial by Name
UCD Supervisor Displays
Dialed Number
4.3 DISPLAY FEATURES DESCRIPTIONS
ACCOUNT CODE DISPLAY
Account codes are conveniently displayed for easy confirmation. If entered incorrectly, users may press the
ACCOUNT key again and reenter the account code.
CALL DURATION TIMER
The system can automatically time outside calls and show the duration in minutes and seconds. Station users
may manually time calls by pressing the TIMER button.
CALL FOR GROUP IDENTIFICATION
Calls ringing to a station group pilot number can be programmed in several ways to display various combinations of the following information: Station Group Number, Name, Caller ID Name, Caller ID Number, DID
Name, DID Number, or specific combinations of the above. Consult your Service Technician for setup options
and operation. Processing outside calls through Samsung Voice Mail System is required to receive Call for
Group Number and Group Name display.
CALL LOGS
Display keyset users may view telephone numbers in incoming and outgoing call logs. With the press of a
button the entry can be cleared, dialed or the CID Name, Number and Date of a specific call can be reviewed.
CALL PROCESSING INFORMATION
During everyday call handling, the keyset display will provide information that is helpful and in some cases
invaluable. Displays such as [CALL FROM 203], [TRANSFER TO 202], [701: RINGING], [TRANSFER FM 203], [708
busy], [Camp on to 204], [Recall from 204], [Call for 501], [message from 204] and [FWD ALL to 204] keep users
informed of what is happening and where they are. In some conditions, the user is prompted to take action
and in other cases the user receives directory information.
4.43
CALLER ID INFORMATION
Caller ID information is dependent on the use of display keysets. The following list explains the displays that
are used with Caller ID.
Name / Number Display
Each display keyset user can decide if he/she wants to see the Caller ID name, Caller ID number, DID name,
DID number, or a mix of CID and DID information in the display. Regardless of which information is selected
to be seen, the NND key is pressed to view the CID information.
Next Call
In the event that there is a call waiting or a camped-on call at the user’s keyset, the user can press the NEXT
key to display the Caller ID information associated with the next call in queue at the station. Either the CID
name or CID number will show in the display depending on the N/N (MMC 119) selection.
Save CID/ANI Number
At any time during an incoming call that provides CID information, the user may press the SAVE key. This saves
the CID number in the Save Number feature. Pressing the SAVE number redial key will dial the CID number.
The system must be using LCR to dial the saved number.
Store CID/ANI Number
At any time during an incoming call that provides CID information, the user may press the STORE key. This
saves the CID number as a speed dial number in the personal speed dial list. The system must be using LCR
to dial the stored number.
Inquire Park/Hold
When a user is informed that an incoming call is on hold or has been parked, the user may view the Caller ID
or ANI information before he/she retrieves the call. This will influence how the user chooses to handle the call.
CID/ANI Review List
This feature allows display keyset users to review CID information for calls sent to their stations. This list can
be from ten to fifty calls in a first in, first out basis. The list includes calls that were answered and calls that rang
the user’s station but that were not answered. When reviewing this list, the user can press one button to dial
the person back. The system must be using LCR to dial the stored number.
Investigate
This feature allows selected stations with a special class of service to investigate any call in progress. If
CID/ANI information is available for an incoming call, the selected stations can know to whom the OfficeServ
7400 user is speaking. On outgoing calls, the selected stations can see who was called. After investigating, the
selected stations may barge-in on the conversation, disconnect the call or hang up.
Abandon Call List
The system has a system-wide abandon call list that stores CID/ANI information for calls that rang but were
not answered. The list is accessed using the operator’s passcode. When reviewing this list, you are provided
options to CLEAR the entry or DIAL the number. You can use the NND key to toggle between the CID name,
CID or ANI number and the date and time the call came in. The system must be using LCR to dial numbers
from the abandon call list. The abandoned call list will store up to 100 unanswered calls.
4.44
CALLING PARTY NAME
For intercom calls, display keysets show the calling party’s name before answering. The names must be stored
in the system directory list and can be up to 11 characters long.
CALLING PARTY NUMBER
When an intercom call is received, all display stations show the calling party’s extension number before the
call is answered.
CONFERENCE INFORMATION
When a conference is set up, each extension and outside line number is displayed at the controlling station
when it is added. When a station is added, its display shows [Conf with xxx] alerting the user that other parties are on the line.
DATE AND TIME DISPLAY
In the idle condition, the current date and time are conveniently displayed. Display keysets can have a 12 or
24 hour clock in either the ORIENTAL or WESTERN display format with information shown in upper case or
lower case letters.
DIAL BY NAME
Each station and speed dial number can have an associated directory name. Any station or speed dial number can be selected by scrolling alphabetically through a directory list. There are three directories:
1.
2.
3.
System wide speed dial list
Personal speed dial list
Station directory list
This online “phone book” allows display keyset users to look up and dial any speed dial number or station in
seconds.
DIALED NUMBER
When an outside call is made, digits are displayed as the user dials them. If the display indicates an incorrect
number was dialed, the user can quickly hang up before billing begins.
ENHANCED STATION PROGRAMMING
Personal programming options are easier to select and confirm with the help of the display.
IDENTIFICATION OF RECALLS
Hold recalls and transfer recalls are identified differently than other ringing calls. Hold recalls indicate the
recalling line or station number and the associated name. Transfer recalls indicate the recalling line or station
and where it is coming from.
IDENTIFICATION OF TRANSFERS
The display will identify who transferred a call to the user. This display will override any user-specified Caller
ID name/number settings configured by the user. This ensures that transfers are always identified and not
mistaken for new calls.
4.45
MESSAGE WAITING CALLER NUMBER
When the message indication is on, pressing the MESSAGE button displays the station number(s) of the person(s) who have messages for the user. Display keyset users can scroll up and down to view message indications.
OUTSIDE LINE IDENTIFICATION
Each line can be identified with an 11 character name. Incoming calls display this name before the call is
answered. This feature is helpful when individual lines must be answered with different greetings.
OVERRIDE IDENTIFICATION
If another station barges-in on a user’s conversation, the display will alert the user with a [Barge from 2xx] display if the system is set for barge-in with tone.
PROGRAMMED MESSAGE DISPLAY
Preprogrammed station messages set by other stations are displayed at the calling station’s keyset.
SOFT KEYS
Below the display, there are three soft keys and a SCROLL button. These keys allow the user to access features
in his/her class of service without requiring the keyset to have designated feature keys.
STOPWATCH TIMER
Display keyset users find this feature very convenient to time meetings, calls and other functions. Users simply press once to start the timer and press again to stop the timer.
TEXT MESSAGING
This feature allows two display keyset users to respond to each other with preprogrammed messages. After
receiving an Off Hook Voice Announcement or Station Camp-On, you may respond with a text message while
continuing to talk and listen to your outside party. The other station can view this message and take the
appropriate action or respond back with another text message.
Up to 100 display station users can program their own individual ten (10) text messages that can be sent to
another display keyset. Only the display keysets that are allowed in the system programming (MMC 611) will
receive the (TMSG) text message softkey in the display and can use this feature.
UCD SUPERVISOR DISPLAYS
When a UCD supervisor key is pressed, supervisors can view information about the UCD group, calls or
agents.
Call Screen
This allows the supervisor to view how many calls are in queue, the longest wait time, how many calls have
been received today, what the average time in queue is and how many calls were abandoned.
Agent Screen
This allows the supervisor to monitor how many agents are logged in, check each agents status (IN GROUP,
OUT OF GROUP, or DND), view each agents total number of calls, average call length or average ring time.
Note: Accessing this screen will also allow a Supervisor to change the status of each agent (IN GROUP, OUT
OF GROUP, or DND).
4.46
SAMPLE DISPLAYS
Display model keysets have a large, easy-to-read, 32 character liquid crystal display. Helpful call processing information is provided so everyday call handling is quick and easy. Here are just some of the displays you may see.
Camp on to 203
Wait for answer
209:Tim Kelly
FRI 23 Sep 02:54
Idle display shows extension, name, day, date and
time.
This station is camped-on to extension 203 and is
waiting for 203 to answer.
Call for 501
202 Mr. Smith
This station in the sales department is receiving a
group call from Mr. Smith.
Call for 501
706 Local #6
This display tells you this is a new incoming call to the
sales department.
OHVA from 203
REJECT
203: Busy
CBK MSG CAMP ®
This station is calling station 203 which is currently
busy.
This station is receiving an off-hook voice
announcement from station 203.
CONF:202 702
CONF®
Conf with 203
John
This station is on a conference call with John,
extension 203. Assume other parties will hear your
conversation.
This station is on a conference call with extension 202
and trunk 702 and has the option to add two more
parties.
Call from 201
Operator
Transfer to 203
John
This station is transferring a call to John at
extension 203.
This station is receiving a call from extension 201.
DO NOT DISTURB
ON
OFF
703 Local 3
CONF PAGE MUTE ®
This station is setting the Do Not Disturb feature.
This station is speaking on trunk 703.
4.47
SAMPLE CALLER ID
05/25,09:41,702
CLEAR NND DIAL
13054264100
702:RINGING
This display shows an incoming call from 1-305426-4100 on Line 702 ringing directly at your
station.
This display shows the information on the
abandoned call list.This call came in on May 25
at 9:41 A.M. on line 702.The user can CLEAR the
entry, DIAL the caller back or examine further
NND information.
13054264100
TRANSFER FM 201
SAMSUNG TELECOM
CLEAR NND DIALà
This display shows a call from 1-305-426-4100
that has been transferred to you from station
201.
This display shows an entry in a station review
list showing the three initial options.The arrow
indicates other options available to you by
pressing the SCROLL key.
SAMSUNG TELECOM
BARGE NND DROP
13054264100
NEXT NND ANS
This display is seen while examining calls in
queue at your keyset.
This display shows an investigation of a station
that is talking to Samsung Telecom. Investigator
can BARGE-in to the conversation, DROP the call
from the system or examine further NND
information.
TALKING TO:203
BARGE
DROP
SAMSUNG TELECOM
CALL FOR:500
This display can be seen when investigating an
intercom call.The investigator can BARGE-in or
DROP the connection.
This display shows an incoming call from
Samsung Telecom ringing at group 500.
SAMSUNG TELECOM
ANS NND IGNORE
This display is seen while using the INQUIRE
feature. It shows the three options available
while you are checking on a held or parked call.
4.48
SAMPLE UCD DISPLAYS
06 available
04 logged in
005 calls in
queue now
There are five calls currently waiting to be
answered by the UCD group.
There are six members in the group. Four of the
members are currently logged in.
201: answered
065 calls today
longest wait
time is 02:24
The longest call on hold (waiting to be
answered) was for two minutes, 24 seconds.This
data applies to all calls since the supervisor data
was last cleared. It does not necessarily
represent calls currently in queue.
The agent at station 201 has answered 65 calls
today.
201: average
call time 04:43
124 calls
received today
The average call length for station 201 is four
minutes and 43 seconds.
The UCD group has received 124 calls today.
202: Sondra
STATUS: OUT
average time in
queue is 03:51
Station 202 is currently out of the group. (The
display can also show IN GROUP and DND.)
The average time on hold (waiting to be
answered) is three minutes and 51 seconds.
4.49
4.50
] Mar/21/1999 13:49
Authorization Code
4 Digits
Date Call Made
or Received
Month:Day
C.O. Line No.
2–4 Digits
Time Call Made
or Received
Hrs:Mins:Secs
Call Duration
Hrs:Mins:Secs
or Call Cost
Call Type Flag
2 Characters
4.4 SAMPLE SMDR PRINTOUT
(WITHOUT CALLER ID)
Tenant
1 Digit
Extension
2–4 Digits
IA
0
I
DI
DO
FO
TT
OT
IT
FI
DE
T
DISA call with error
Transferred call that
was terminated
Incoming transfer
Incoming call forwarded to
an external number
Outgoing transfer - Outgoing call
made and transferred
Caller received a transferred
call and transferred it again
Call Type Flag Definitions
Account Code
1–12 Digits
Outgoing Call
Incoming Call
DISA call in
DISA call out
Outgoing record of
forwarded call
Incoming Ring
Time Before Being
Answered
Telephone No. Dialed
1–18 Digits
===============================================================================
T EXT AUTH TRK MM/DD STT.TIME DURATION FG DIALED DIGIT
ACCOUNT CODE
===============================================================================
1 3951
725 03/21 13:51:17 00:00:08 IA
1 3951
725 03/21 13:51:25 00:00:14 IT
1 217
744 03/21 13:51:29 00:00:14 IA
1 235
725 03/21 13:51:39 00:00:06 T
1 219
726 03/21 13:51:25 $ 10.75 O 3056401067
*1234567890#
1 217
744 03/21 13:51:43 00:00:40 I
1 278
725 03/21 13:53:40 00:00:07 O 18007864782
1 3951
726 03/21 13:54:45 00:00:07 IA
GROUP OUT
1 219
03/21 13:55:03
1 3951
726 03/21 13:54:52 00:00:30 IT
1 217
726 03/21 13:55:22 00:00:16 TT
DND ON
1 235
03/21 13:55:30
1 218
726 03/21 13:55:38 00:00:33 TT
DND OFF
1 235
03/21 13:57:50
1 279 6398 727 03/21 13:57:32 $ 13.25 O 3056401066
GROUP IN
1 219
03/21 14:00:45
1 219
726 03/21 13:56:11 00:05:38 T
1 296
725 03/21 13:54:40 00:07:06 O 3055922900217
1 219
717 03/21 14:03:57 00:00:15 O 19544530000
*1234567890#
SMDR REPORT FOR [STA Miami
4.51
] Mar/21/99 13:49
4.5 SAMPLE SMDR PRINTOUT
(WITH CALLER ID/ANI NUMBER)
Call Duration
Hrs:Mins:Secs
or
Call Cost
Time Call Made
Call Type Flag
or Received
2 Characters
Hrs:Mins:Secs
Date Call Made
or Received
Month:Day
C.O. Line No.
2–4 Digits
Authorization
Code
4 Digits
Extension
2–4 Digits
Tenant
1 Digit
Telephone No. Dialed
1–18 Digits
A
IA
0
I
DI
DO
FO
Caller ID Name
1–15 Characters
TT
OT
IT
FI
DE
T
DISA call with error
Transferred call that was
terminated
Incoming transfer
Incoming call forwarded to
an external number
Outgoing transfer - Outgoing call
made and transferred
Caller received a transferred
call and transferred it again
Call Type Flag Definitions
Caller ID Number
1–15 Digits
Outgoing Call
Incoming Call
DISA call in
DISA call out
Outgoing record of
forwarded call
Abandoned call
Incoming Ring
Time Before Being
Answered
Account Code
1-12 Digits
==================================================================================================================
CID/ANI NAME
T EXT AUTH TRK MM/DD STT.TIME DURATION FG DIALED DIGIT
ACCOUNT CODE CID/ANI NUMBER
==================================================================================================================
1 3951
725 03/21 13:51:17 00:00:08 IA
1 3951
725 03/21 13:51:25 00:00:14 IT
13055922900
SAMSUNG TELECOM
1 217
744 03/21 13:51:29 00:00:14 IA
1 235
725 03/21 13:51:39 00:00:06 T
13055922900
SAMSUNG TELECOM
1 219
*1234567890#
726 03/21 13:51:25 $ 10.75 O 3056401067
1 217
744 03/21 13:51:43 00:00:40 I
13055559748
PIZZA DELIVERY
1 278
725 03/21 13:53:40 00:00:07 O 18007864782
1 3951
726 03/21 13:54:45 00:00:07 IA
GROUP OUT
1 219
03/21 13:55:03
1 3951
726 03/21 13:54:52 00:00:30 IT
13055922900
SAMSUNG TELECOM
1 217
726 03/21 13:55:22 00:00:16 TT
13055922900
SAMSUNG TELECOM
DND ON
1 235
03/21 13:55:30
1 218
726 03/21 13:55:38 00:00:33 TT
13055556420
PIZZA DELIVERY
DND OFF
1 235
03/21 13:57:50
1 279 6398 701 03/21 13:57:32 $ 13.25 O 3056401066
GROUP IN
1 219
03/21 14:00:45
1 219
726 03/21 13:56:11 00:05:38 T
13055922900
SAMSUNG TELECOM
1 296
725 03/21 13:54:40 00:07:06 O 3055922900217
SMDR REPORT FOR [STA Miami
4.6 SAMPLE OF UCD EMBEDDED REPORT
============================================================
UCD GROUP 529 : SALES
FROM: SUN 02 Feb 00:00
TO : SUN 02 Feb 02:54
CALL STATISTICS
===============
AVERAGE RING TIME(TIME TO ANSWER)......00:40
NUMBER OF TIMES ALL AGENTS BUSY........00002
AVERAGE TIME IN QUEUE..................00:51
TOTAL CALLS RECEIVED...................00011
LONGEST QUEUE TIME(TODAY)..............02:14
TOTAL CALLS ABANDONED..................00004
AGENT STATISTICS
================
MEMBER AGENT NAME
CALLS
AVERAGE
RING
ANSWERED
CALL TIME
TIME
-----------------------------------------------------------01
210
JOHN
0002
01:55
00:05
02
211
SAM
0001
02:18
00:06
03
208
MIKE
0003
01:22
00:04
04
207
PETER
0001
03:16
00:05
============================================================
UCD GROUP 515 : SUPPORT
FROM: MON 03 Jan 08:30
TO : SUN 02 Jan 02:54
CALL STATISTICS
===============
AVERAGE RING TIME(TIME TO ANSWER)......00:07
NUMBER OF TIMES ALL AGENTS BUSY........00005
AVERAGE TIME IN QUEUE..................01:06
TOTAL CALLS RECEIVED...................00023
LONGEST QUEUE TIME(TODAY)..............01:02
TOTAL CALLS ABANDONED..................00001
AGENT STATISTICS
================
MEMBER AGENT NAME
CALLS
AVERAGE
RING
ANSWERED
CALL TIME
TIME
----------------------------------------------------------01
223
FRED
0012
02:33
00:08
02
213
JANE
0010
01:04
00:04
4.52
4.7 UCD CALL STATISTICS
CALLS IN QUEUE NOW
How many calls are currently in queue. This statistic is a real time statistic and so will not print on a report.
ABANDONED CALLS
This shows the number of callers that reached the UCD group, but hung up before being answered. A high number probably means that there are not enough agents available and the wait time is too long.
AVERAGE RING TIME
This is calculated from the time an agent begins to ring until the time an agent answers the call, this does not
include ringing at an agent station that does not answer or is logged out because of the ring next option.
NUMBER OF TIMES ALL AGENTS BUSY
This is the number of times that a call is placed to an UCD group and all agents are busy or out of group. This check
is made when the call is first placed to the group.
Example: If there are 5 members in a group, 3 are Out of Group one is busy and one is idle, and a call is placed to
the group, because there is an idle station the all agents busy counter is not incremented.
If the idle station rings, does not answer and is logged out, although the condition of the group is now all agents
busy, the check has been made and the agent busy statistic does not increment.
Also if a call comes into a group with all agents busy and then one becomes idle, the busy counter will increment
because the check has been made.
AVERAGE TIME IN QUEUE
This is calculated as an average of all the calls that were in queue.
Note that this is ONLY an average of the calls that were in queue. The caller must have overflowed to the UCD
recording to be considered in queue.
A call is considered in queue until it is answered or until it goes to the final destination.
TOTAL CALLS RECEIVED
The total number of times that calls were sent to a group. This includes calls that were answered by the group,
calls that went to a group with all agents busy or out of group, calls that are abandoned and calls that go to UCD
final destination. This includes intercom calls to the UCD group.
If this number is less than the total calls received by all the agents it is possible that calls were transferred from
one agent to another.
If this number is more than the total calls received by all the agents it is possible that calls were unanswered by
an agent and went to final destination or callers hung up while in queue.
4.53
This statistic includes:
a)
Calls answered by agent.
b) Calls that are not answered by an agent and go to final destination.
c)
Calls that are sent to the UCD group but callers hang up before being answered.
LONGEST QUEUE TIME TODAY
This shows the longest call in queue today. The queue time is calculated as follows:
a)
Queue time begins when a caller starts to hear the first UCD message.
b) Queue time ends when a caller is either
•
Answered by an agent
•
System gets disconnected from C.O. or
•
Caller is transferred to final destination
LONGEST QUEUE TIME NOW
This shows the longest call currently in queue. The queue time is calculated as follows:
a)
Queue time begins when a caller starts to hear the first UCD message.
b) Queue time ends when a caller is either
•
Answered by an agent
•
System gets disconnected from C.O. or
•
Caller is transferred to final destination
4.54
4.8 UCD AGENT STATISTICS
LOGGED IN
The number of stations programmed in the UCD group and the number of stations that are currently logged in.
This statistic is a real time statistic and so will not print on a report.
STATUS
This screen shows the agents name, extension number and status. The status can be In Group, Out of group or in
DND. This statistic is a real time statistic and so will not print on a report.
CALLS ANSWERED
The total number of calls answered by the agent. This does not include ring no answer to an agent station. If this
total number is less than the calls received by the group it is possible that calls were unanswered by an agent and
went to final destination or that callers hung up while in queue. If this total number is more than the calls received
by the group it is possible that calls were transferred from one agent to another.
AVERAGE CALL TIME
This is an average of all the call durations for the agent.
AVERAGE RING TIME
This is an average of all the ring times for the agent. Ring times are previously explained.
4.55
4.9 SAMPLE TRAFFIC REPORT
TRAFFIC REPORT FOR [ STA Miami
] Mar/21/1999 13:35
**************************** SYSTEM STATISTICS ******************************
BEGINNING:
Mar/15/1999
00:42
ENDING:
ACTIVITY
INCOMING TRUNK CALLS
INCOMING TRUNK CALLS
OUTGOING TRUNK CALLS
A SELECTED TRUNK WAS
Mar/21/1999 13:32
SYSTEM TOTAL
- ANSWERED..................
- NOT ANSWERED..............
............................
BUSY........................
3041
26
2168
44
INTERCOM CALLS - COMPLETED.......................
INTERCOM CALLS - NOT ANSWERED....................
7178
1540
TRUNK RECALLS TO STATION.........................
TRUNK RECALLS TO OPERATOR GROUP..................
145
32
INTERNAL PAGE USED...............................
EXTERNAL PAGE USED...............................
ALL PAGE USED....................................
35
79
231
**************************** TRUNK GROUPS ***********************************
GROUP
OUTGOING BUSY
9
1245
18
800
521
3
801
20
3
802
0
0
*************************** INDIVIDUAL TRUNKS *******************************
TRUNK
701
702
703
TRUNK-NAME
LOCAL 1
LOCAL 2
LOCAL 3
ATTA
0
0
0
ANSD
737
541
290
NOT-ANSD
0
4
1
OUTGOING
19
26
37
BUSY
12
11
21
************************* STATION HUNT GROUPS ********************************
GROUP
500
501
502
503
504
<———————— OUTSIDE CALL ————————>
ANSD
NOT-ANSD
439
19
261
37
40
2
87
5
19
1
<-INTERCOM->
ANSD
61
38
77
162
44
*********************** INDIVIDUAL STATIONS *********************************
<—————— OUTSIDE CALL ——————————————————————————><-INTERCOM——>
EXT STATION-NAME ATTA ANSD NOT-ANSD DIALED ICM–TRSF TRK-TRK PICKUP ANSD DIALED
201 Operator
9 360
11
15
341
0
0
39
72
202 Barbara
12
60
2
80
20
0
12
49
66
203 Ivania
4
25
1
36
3
0
18
86
29
4.56
4.10 TRAFFIC REPORT OVERVIEW
A***************************** SYSTEM STATISTICS ****************************
1 BEGINNING:
2
04/01/99
08:00
ENDING:
ACTIVITY
04/01/99 17:30
SYSTEM TOTAL
3
4
5
6
INCOMING TRUNK CALLS
INCOMING TRUNK CALLS
OUTGOING TRUNK CALLS
A SELECTED TRUNK WAS
7
8
INTERCOM CALLS - COMPLETED.......................0000
INTERCOM CALLS - NOT ANSWERED....................0000
9
10
TRUNK RECALLS TO STATION.........................0000
TRUNK RECALLS TO OPERATOR GROUP..................0000
11
12
13
INTERNAL PAGE USED...............................0000
EXTERNAL PAGE USED...............................0000
ALL PAGE USED....................................0000
- ANSWERED..................0000
- NOT ANSWERED..............0000
............................0000
BUSY........................0000
1. BEGINNING & ENDING
This identifies when the statistics were collected. It includes dates and time.
2. ACTIVITY: Overall summary of traffic in the system for activities 3 to 13.
3. INCOMING TRUNK CALLS-ANSWERED: These are any incoming trunk calls to the system. These calls are
pegged when answered by any device and/or station in the system whether it is a new call or a recall.
4. INCOMING TRUNK CALLS-NOT ANSWERED: These are any incoming trunk calls that were not answered by
any station or device in the systems. These are the same calls that would be flagged as abandoned in SMDR.
5. OUTGOING TRUNK CALLS: These are all outgoing trunk calls that were originated by any station or through
the DISA feature. Outgoing trunk calls are valid calls as defined by the SMDR START TIME in MMC 501.
6. A SELECTED TRUNK WAS BUSY: Pegged every time a trunk or trunk group was busy regardless of the manner in which it was selected (e.g., DTS key, LCR, “9”, 7XX, TRK GROUP SELECT, SPD, External call forward, DISA).
7. INTERCOM CALLS COMPLETED: These are all intercom calls that were completed to any station, station
group or device.
8. INTERCOM CALLS NOT COMPLETED: These are all intercom calls that were not answered and resulted in the
calling party hanging up. A call to a station group that overflows to another station is considered not
answered whether the overflow destination did or did not answer.
9. TRUNK RECALLS TO STATION: These are trunk calls that were placed on any kind of hold and recalled a station. These are also trunk calls that were transferred and were not answered and recalled the transferring station. This includes members of the operator group that put calls on hold and then recall the operators station.
4.57
10. TRUNK RECALLS TO OPERATOR GROUP: These are any trunk calls that recalled to the operator group.
11. INTERNAL PAGE USED: Peg count of every time internal page was accessed.
12. EXTERNAL PAGE USED: Peg count for every time external page was accessed.
13. ALL PAGE USED: Peg count of every time the all page feature was accessed. This does not include internal or
external page, only 55+✱ or PAGE ✱.
B**************************** TRUNK GROUPS **************************
1 GROUP
9
800
801
2 OUTGOING
0000
0000
0000
3 BUSY
0000
0000
0000
1. GROUP: A listing of all trunk groups assigned in the system.
2. OUTGOING: These are the number of outgoing trunk calls made using each trunk group. Pegged every time
a member of this trunk group was used to make a valid outgoing call. A valid outgoing call is defined by the
SMDR Start Time programmed in MMC 501.
3. BUSY: This is the number of times each trunk group was busy when someone attempts to access it.
C****************************** INDIVIDUAL TRUNKS ***************************
1TRUNK
701
702
703
704
705
706
707
708
709
710
2TRUNK-NAME
3ATTA
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
4ANSD
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
5NOT-ANSD
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
6OUTGOING
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
7BUSY
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
1. TRUNK: A listing of each trunk in the system.
2. TRUNK NAME: The names of each trunk as programmed in MMC 404.
3. ATTA: Average Time To Answer for trunks is counted in the number of seconds that ringing voltage is detected at the trunk interface and the timer stops when trunk is answered by station or device in the system. The
ATTA is the sum of all answered times divided by the answered call count.
4. ANSD: This is the number of times this specific trunk was answered by any station or device whether it is a
new call or a recall.
5. NOT-ANSD: This is the number of times this specific trunk rang the system but was not answered. These are
the same calls that would be flagged as abandoned in SMDR.
4.58
6. OUTGOING: This is the number of times this trunk was used to make an outgoing call. A valid outgoing call
is defined by the SMDR START TIME programmed in MMC 501.
7. BUSY: This is the number of times this trunk was busy when accessed by a button or dial code.
D**************************** STATION HUNT GROUPS **************************
2GROUP
500
501
502
503
504
<————————
1 OUTSIDE CALL —————————————————————>
3ANSD
4NOT-ANSD
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
5 <-INTERCOM->
6ANSD
0000
0000
0000
0000
0000
1. OUTSIDE CALLS: These statistics are for outside calls that reach these station groups regardless how they
arrive there.
2. GROUP: Listing of all station groups in the system.
3. ANSD: This column is a peg count of all answered trunk calls that rang to the specific group directory number regardless of how these arrived.
4. NOT-ANSD: The number of times any trunk call directed to the specific group number was not answered by
any member of the group.
5. INTERCOM: An intercom call made from a station or device within the system to the specific group number.
6. ANSD: This is a count of how many times an intercom call was answered by any group member of that specific group.
E**************************** INDIVIDUAL STATIONS ***************************
1
11
<—————————————————— OUTSIDE CALL —————————————————> <-INTERCOM->
2
3
4
5
6
7
8
9
10
12
13
EXT STATION-NAME ATTA ANSD NOT-ANSD DIALED ICM-TRSF TRK–TRK PICKUP ANS DIALED
201
0000 0000 0000
0000
0000
0000
0000 0000 0000
202
0000 0000 0000
0000
0000
0000
0000 0000 0000
203
0000 0000 0000
0000
0000
0000
0000 0000 0000
204
0000 0000 0000
0000
0000
0000
0000 0000 0000
205
0000 0000 0000
0000
0000
0000
0000 0000 0000
1. OUTSIDE CALLS: These statistics are for outside calls that in any way reach individual stations or devices.
2. EXT: Listing of all extension numbers in the system. This also includes AA/VM ports.
3. STATION NAME: The name for each particular station as programmed in MMC 104.
4. ATTA: Average Time To Answer for stations is counted in the number of seconds that ringing signal is applied
to a station for trunk calls and recalls. The ATTA is the sum of all answered times divided by the answered call
count. Use the same calculation method as used for individual trunk ATTA.
4.59
5. ANSD: This is a count of how many times an outside call was answered by the specific station. Outside callers
recalling a station are not counted again when they are answered.
6. NOT-ANSD: This is a count of how many times a trunk call was directed to the station but was not answered
by this station.
7. DIALED: Peg count of how many times the station made a valid outside call. An outside call is defined by the
SMDR start time in MMC 501.
8. ICM-TRSF: This is the number of times a trunk call was successfully transferred to another station using the
intercom. It includes both screened and unscreened transfer.
9. TRK–TRK: This is the number of times a trunk call was transferred to another trunk (tie line) This is called a
trunk–to–trunk transfer. This field gets pegged every time the station completes a trunk to trunk transfer.
10. PICKUP: This is a count of the outside calls that were picked up by the specific station. Picked-up calls are calls
that are not ringing at your station but were answered by you. This peg count is separate from the number
of answered call in #5 of Individual Stations section E.
11. INTERCOM: Statistics for intercom calls. An intercom call made from a station or a station device within the
system to another station.
12. ANSD: This is the number of times an intercom call was answered by this specific station. Screened transfers
count as an answered intercom call.
13. DIALED: The number of times the specific station dialed another station or station group. Screened transfers
count as a dialed intercom call.
4.60
PART 5. SAMSUNG HOSPITALITY SOLUTIONS
5.1 HOSPITALITY OVERVIEW
The Hospitality applications for the OfficeServ 7200/7400 combine the business feature package with additional
features included to meet the needs of the Hospitality Industry.
The hospitality solutions are available in two distinct products to address two distinct market applications; the
OfficeServ Concierge-Lite for very small (5 to 15 rooms), bed-n-breakfast, hunting lodge type properties, and the
OfficeServ Concierge-Elite for the medium size (25 to 400 rooms) properties.
•
The phone system combined with a Digital Keyset, 64 button add-on module, and printer can provide a total
solution for small installations. Guest check-in/out, guest billing, guest room call costing and more can be
provided by the Samsung solution.
•
In the case of the medium sized market, the installation will almost always require integration for the
Samsung phone system to communicate with a third party on-premise Property Management System. This
will require the involvement of a systems integrator to develop the PMS integration module for the PMS and
phone system to work together.
5.2 OfficeServ SUPPORTING FUNCTIONALITY
Many components have to come together in a Hospitality Installation. Each property is unique and different in
how and what are required to manage the property. The following sections will briefly describe some of the supporting functions that may be required for the OfficeServ system to fully support and integrate in a Hospitality
Installation. Below are the supporting functions that are described in more details:
•
•
•
•
•
SMDR Output to Call Accounting
Bi-directional PMS Stream
Third Party Property Management System
PMS Transaction Module
Hospitality Voicemail (InTouch)
5.2.1 SMDR
The phone system provides an SMDR output stream via the LAN to a third party call accounting application for
billing purposes. The call accounting system will use the information from the SMDR stream to determine phone
usage and perform the costing of phone calls.
5.2.2 PROPERTY MANAGEMENT SYSTEM (PMS)
The Property Management system is the heart and soul of the mid size Property. Think of it as a single user interface used by the front desk Administrator to manage many services on the property and tie many chargeable
transactions together to a single consolidated record or account folio. Phone use, movie rental, internet, voicemail, mini bar, POS transactions can all be controlled and combined into a unified record or bill through the use
of the PMS. The PMS is not provided by Samsung, but there are a dozen or so PMS vendors that offers a PMS systems to the Hospitality Industry. Samsung only provides the BD-PMS link. Each Property will have to have the on
site PMS system integrated to the Samsung phone system. This is not done by Samsung but is done by a System
Integrator such as InTouch Digital at a cost. Intouch Digital can develop the PMS integration module for the
phone systems and other devices as well. Intouch Digital can also provide a hospitality voice mail server in place
of the (non-hospitality) SVMi hospitality voicemail system.
5.1
Samsung has an embedded PMS application that can cost phone calls and post additional charges from POS
(Point of Sales) terminals, and print room bills, but this will be limited in larger properties. This may be used in very
small, bed-n-breakfast type applications without the need for integration to another on-premise PMS.
5.2.3 BI-DIRECTIONAL PMS LINK
The Office Server 7200/7400 system offers a bi-directional PMS link via a LAN connection. The link allows for the
integration of a server with the Property Management System software package installed, to be utilized for
inputting room related charges as well as creating room bills, reports, etc. Any transactions, related to guest or
meeting rooms, that take place within the hotel system, will be sent immediately to this link from the
OS7200/7400.
The OS phone system may be required to provide a Bi-directional PMS stream via the LAN to third party Property
Management System. Many small to mid-sized properties will use a computer console and PMS software at the
front desk to provide the attendant with a user interface to administer room services such and guest check-in,
checkout, adding charges to rooms, wakeup calls, set message waiting, and printing room bills.
Samsung only supplies the Bi-directional PMS link. This link will not interface directly to any PMS system or software directly without the development of integration software or PMS integration module. The PMS integration
module is what allows the external PMS system to integrate and communicate with the phone system. The PMS
integration module is required but is not provided by Samsung. A systems integrator will always be required to
create the PMS integration module to integrate the phone system to the Property Management System.
5.2.4 PMS TRANSACTION MODULE
A large percentage of all properties will have a proprietary PMS system on site. The PMS system will have to be
integrated to the Samsung phone system. The Samsung phone system provides a proprietary PMS link but
Samsung does not provide a PMS system. All the Samsung phone system provides is the PMS link. The PMS link
is a proprietary protocol that will not connect directly to any PMS system on the market.
In order for the Samsung phone system to integrate and communicate to other PMS systems, integration software or PMS integration module (software that functions as a conversion of translation layer) will have to be
developed by a systems integrator. Samsung does not provide this service, but recommends Intouch Digital
(Samsung Partner) for the PMS integration module, Hospitality voicemail, call accounting, and other backoffice
integration solutions.
5.2.5 HOSPITALITY VOICEMAIL (INTOUCH DIGITAL)
Samsung provides a voicemail system, but it is not suitable for the Hospitality Industry. Other Voicemail vendors
such as Intouch Digital makes a voicemail solution design specifically for the hospitality Industry. The Intouch
voicemail can build the required mailboxes for each room when a guest is checked in at front desk console. In
addition, the voicemail can clear the mailbox and delete and/or archive all messages left by the previous guest
upon checkout from the front desk console. The Samsung SVMi voicemail is limited in this type of functionality
and is not recommended for use in a Hospitality installation.
5.2
5.3 OfficeServ CONCIERGE-ELITE
The OfficeServ Concierge-Elite is the advanced solution for the high end properties that combines the following
components to provide a unified all-in-one solution:
q
w
e
Samsung OfficeServ 7200/7400 Phone System
Server provided by a 3rd Party
Property Management System (PMS) provided by the Customer.
FIGURE 6-1
Many systems are required to manage the high-end property (call accounting, mini bar, voicemail, PMS, etc.) can
be unified and controlled by a single user interface including the control of many features of OfficeServ phone
system (wakeup calls, messages waiting, set DND, checkin/checkout, call cost, credit posting, etc.). See Figure 6-1.
5.3
5.4 OfficeServ CONCIERGE-LITE
5.4.1 OVERVIEW
The OfficeServ 7200/7400 Hotel / Motel software package combines the OfficeServ 7200/7400 business features
with additional features created to meet the needs of the Hotel / Motel industry. This combination meets the
requirements of the Hotel General Business offices as well as those of the Hotel Guest. The OfficeServ 7200/7400
Hotel / Motel package MUST be activated in MMC 813 before it can be used.
Samsung’s OfficeServ 7200/7400 Hotel / Motel software is designed to operate in very small to medium sized
hotel properties. Those with, up to approximately, 400 rooms.
The OfficeServ 7200/7400 Hotel / Motel software offers a bi-directional PMS link. All system transactions related
to the guest and meeting rooms will be sent to the PMS system via this link. Likewise any information input from
a PMS or POS terminal will be sent into the OfficeServ 7200/7400 via this same link. Station status can be changed
via these PMS and POS PC terminals. Message lights can be activated, Do Not Disturb can be set, etc, across the
PMS link.
In very small installations the system’s design makes it operational without the need for additional PMS equipment. The key to utilizing the Hotel / Motel software without an external PMS is the OfficeServ Concierge-Lite.
The keyset can be programmed with features and functions pertinent to the hospitality industry, that make it
convenient to perform day to day routine functions. However in the case of larger hotels, the owner / operator
would probably choose to interface to the bi-directional PMS link.
For those systems that are not utilizing a PMS software package, the OfficeServ 7200/7400 Hotel / Motel software
will maintain a record of all transactions that occur throughout the system. These records are maintained until the
guest is checked out. The OfficeServ 7200/7400 maintains 10,000 transaction records. These transaction records
represent one line of the guest room bill. These records are purged once the room is checked out. See figure 6-2.
FIGURE 6-2
5.4
5.4.2 OfficeServ CONCIERGE-LITE FEATURES
Call Costing
Room Status
Check In
Printed Reports
Check Out
Keyset Indications
Deposit Posting
Room Status Update
DSS Key Use During Feature Activation
Automatic (Daily Timer)
Enhanced User Programming
Manual
Executive DND
Staff I.D. Codes (500)
Express Check-In
Station Types
Guest Services Billing
Business Office
100 Item Codes with Costing
Hotel Administrator
Lobby Phone Service
Meeting Room
Printed Reports
Guest No Smoking Room
Phone Bill
Guest Smoking Room
Guest and Meeting Room Bill
Fax Station
Room Status
Telephone Credit Limit
Wake Up Call Activity
Transaction Record Output (To PMS)
Room Dialing Restrictions
Wake Up Calls
Room Rate Discounts
Set by Attendant
Room Status Conditions
Set by Guest
Available
Answered
Occupied
Not Answered
Needs Cleaning
Cancelled
Needs Maintenance
With Auto Attendant Announcement
Hold (Late Check Out)
Hold and Needs Cleaning
Hold and Needs Repair
Cleaned
Repaired
CALL COSTING
The OfficeServ 7200/7400 Hotel / Motel software provides call costing, for guest and meeting room phones.
The call cost will appear on the guest’s room bill, the SMDR report, the transaction record output, and the PMS
output.
The system uses programmable call costing tables to calculate the cost of incoming and outgoing calls. Rates
are calculated by the number dialed, duration of the call and may include surcharges.
CHECK IN
The OfficeServ 7200/7400 Hotel / Motel software allows an Administrator keyset to check a guest into a room
by pressing the CHECK IN key and following the prompts in the display. When the CHECK IN key is pressed
the clerk can credit the room account if the guest wishes to prepay for the room and/or the phone service.
The clerk can also assign the guest’s name to the room.
This feature offers 64-Button Module support. Meaning that the associated DSS key assigned to a 64-Button
Module, can be used to enter the room number that is being checked in.
5.5
CHECK OUT
In addition the feature allows an Administrator keyset to check a guest out of a room by pressing the CHECK
OUT key. The CHECK OUT option will print out the total room charges and clear the room information from
the transaction record buffer. It also changes the room to the Needs Cleaning status. Checking a guest out of
a room prior to the ROOM CLEAN TIME will automatically change the room to the NEEDS CLEANING status.
This feature offers 64-Button Module support. Meaning that the associated DSS key assigned to a 64-Button
Module, can be used to enter the room number that is being checked out.
DEPOSIT POSTING
The credit feature allows any Administrator keyset to add a cash deposit to a room bill, to offset charges
already incurred or to prepay either the room or phone charges or both. This feature requires a CREDIT key
to be assigned to the administration phones. This feature offers 64-Button Module support. Meaning that the
associated DSS key assigned to a 64-Button Module, can be used to enter the room number that the deposit
is being posted to.
DSS KEY USE DURING FEATURE ACTIVATION
When utilizing the Administrator keyset to activate system features / functions, many will request the room
number to be entered. In most cases the associated DSS key can be pressed to enter the station number.
The exceptions are Wake Up Call Setting and Lobby Phone Service. These features will not respond to the DSS
key press. The associated station number must be assigned via the keypad.
ENHANCED USER PROGRAMMING
The OfficeServ 7200/7400 allows the System Administrator access to several non-volatile MMCs. These MMCs
give stations assigned as ADMINISTRATOR and NORMAL, the ability to change Station Call Forwarding,
System Time and Date, etc. for any station within the system.
This Enhanced System Programming is accessible through the PROG key.
The MMCs available to Enhanced User Programming are as follows: MMC 100: Station Lock, MMC 102: Call
Forward, MMC 104: Station Name, MMC 115: Set Programmed Message, MMC 116: Alarm and Message, MMC
505: Assign Date and Time, MMC 705: Assign System Speed Dial, MMC 706: System Speed Dial by Name, and
MMC 722: Station Key Programming.
EXECUTIVE DND
The Executive DND feature (SET DND key) allows Front Desk personnel to set and cancel DND to a guest’s
room. This means that a guest can request that their room be flagged as DND, saving the guest from having
to learn system feature codes. This key will allow Front Desk personnel to change DND status, as an additional guest service.
This feature can be set and canceled from the guest room phone. This feature offers 64-button module support. Meaning that the associated DSS key assigned to a 64-button module can be used to enter the room
number to set DND to.
5.6
EXPRESS CHECK-IN
This feature is designed to expedite the Check In procedure. It is a second check in option. It is used expressly to check in a guest quickly.
The Express Check In feature (X-CHIN key) eliminates several steps from the standard Check In procedure. This
feature does not request any billing type, or guest’s name information.
This feature offers 64-button module support. Meaning that the associated DSS key assigned to a 64-button
module, can be used to enter the room number that is being checked in.
GUEST SERVICES BILLING
The guest service billing feature allows a staff member, to enter an item code and a dollar amount to a specific room bill using specific telephone stations. The dollar amount entered at time of sale for the item code,
can be multiplied by the tax rates defined for the items or will have the tax amount added if the tax is a fixed
dollar amount.
There are 100 item codes in the system. Each item code can have a name, with up to 10 characters, programmed to describe the charge.
This feature requires a staff ID code to be entered to add or delete a charge to a room. The staff ID codes are
assigned in the Authorization Code table. The staff ID code will be verified from the table, and if an incorrect
code is entered, an error tone will be returned and the station will return to idle.
The room number will also be verified, from the list of rooms that are checked in. If a room number is not
occupied, an error tone will be returned and the station will return to idle.
This feature can be used by either a keyset or a single line telephone with DTMF dialing. The keyset requires
a BILL key.
LOBBY PHONE SERVICE
This feature allows a hotel operator to bill a call to a guest room even though it was made at a remote location, such as a lobby phone. This phone can be a dial “0” type or a Hotline to the operator.
The guest will request the operator to bill an outside call to his/her room. The operator will press the Remote
Bill key (RB) and place the guest on transfer hold, then enter the guest’s room number and receive confirmation tone. The operator can then dial the number for the guest and transfer the ringing call back to the guest.
PRINTED REPORTS
In those cases where the bi-directional PMS link is not used, the OfficeServ 7200/7400 Hotel / Motel software
package will provide various printed reports of selected activities throughout the system. These reports are
initiated from any administrator’s display keyset and sent to a printer connected to the network.
In order to provide a permanent record, it is advisable to use two-part paper in the printer, or do a room bill
printout, prior to checking the room out.
Phone Bill
The Phone Bill report provides only the phone bill information for a specific room. This print out is separate
from the guest room bill. This allows a guest to pay for them separately, so no phone calls appear on the room
bill. When using this feature you have the option of saving or deleting all telephone call information from the
guest’s bill.
5.7
The information in the phone bill includes the date and time the report was requested, the room number
requested, date and time of call, the number dialed, call duration and the charge for the call.
Guest and Meeting Room Bill
This printout includes all room-related charges, from time of check in. Associated taxes and/or surcharges are
automatically calculated by the system based on programmable rate table entries. Any deposits made are
automatically deducted from the total bill. This printout also includes daily room charges, phone calls, services charged to the room, wake up call activity, and any deposits made. This printout is made on a per room
basis.
Room Status
The system can print six different Room Status reports. There are five (5) individual reports for the following
room status conditions: Available, Occupied, Needs Cleaning, Needs Maintenance, and Hold for Late
Checkout. A sixth report will show all rooms and all room status conditions.
Wake Up Call Activity
This report will detail all wake up call information related to a specific room since check in. The printout
includes the time a wake up call was set, the requested wake up time, the time the call was answered, unanswered wake up calls, canceled wake up calls and charges for the service if programmed.
Room Dialing Restrictions
This feature is used to program station to station calling restrictions and is sometimes referred to as intercom
blocking. For instance you can restrict rooms from dialing the administration offices while still being able to
dial the front desk, other hotel service phones or other guest rooms.
Room Rate Discounts
The OfficeServ Hotel / Motel software offers a method of discounting room rates, on a day-by-day basis. This
discount is based on a percentage of the full room rate. The percentage is programmable and variable.
Room Status Conditions
The system will indicate the status of each guest or meeting room when requested. See Room Status. The five
possible conditions are (the last four conditions in the list are sent to update PMS information only):
•
AVAILABLE – Ready to check in.
•
OCCUPIED – Guest is checked in.
•
NEEDS CLEANING – Condition after check out or morning update for all occupied rooms.
•
NEEDS MAINTENANCE – Temporary condition for rooms requiring some repair or maintenance.
•
HOLD (LATE CHECK OUT) – Indicates a guest requires a late check out so hotel staff will delay cleaning.
•
CLEANED – Message sent for updating PMS. Indicates that the room has been cleaned.
•
REPAIRED – Message sent to update PMS. Indicates that the room has been repaired.
•
HOLD AND NEED CLEANING – Message sent to update PMS. Indicates that the room is being held and
requires cleaning.
•
HOLD AND NEEDS MAINTENANCE – Message sent to update PMS. Indicates that the room is being held
and requires maintenance.
5.8
ROOM STATUS
The OfficeServ 7200/7400 Hotel / Motel system provides three methods to review the five room status conditions.
1.
An administrator’s display keyset can be used to view the status of any individual room and scroll
through the list of all other rooms to view their status.
2.
One or more 64 Button Modules can be used to view the status of all rooms for any of the five room conditions (Example: press the Room Status View key for “AVAILABLE” and all the buttons corresponding to
available rooms will light red).
3.
Printed reports can be obtained to review the room status conditions for all rooms. See Printed
Reports–Room Status, earlier in this document.
ROOM STATUS UPDATE
The system operation provides two methods to update the status of each guest or meeting room.
Automatic
The hotel manager informs the system technician of the preprogrammed time he wants all rooms to automatically change from “Occupied” to “Needs Cleaning” on a daily basis. In addition each room is automatically changed to “Needs Cleaning” upon check out.
Manual
Hotel personnel, such as maids, maintenance men or administrators, can dial a code from the guest/meeting
room telephone to manually update the room status as required. The manual room status update codes are:
0= Room needs to be cleaned.
1= Room cleaned. This updates the room status to either AVAILABLE or OCCUPIED.
2= Room needs maintenance. This makes the room NOT AVAILABLE for check in.
3= Room repaired. This updates the room status to either AVAILABLE or OCCUPIED.
STAFF I.D. CODES
These are simply Authorization Codes that hotel employees must enter to access various Hotel / Motel features. These codes will appear on the Room Bill printout to indicate who posted the charges to a specific
room. They provide a measure of security and control for hotel management. There are 500 STAFF ID codes
in the software.
STATION TYPES
The system software enables station ports to be defined for a specific use throughout the hotel. Each telephone can be designated as being one of the five following types. A class of service has been established for
each station type.
1.
NORMAL STATION – This is the default setting. The station will operate in the manner associated with a
normal business station.
2.
ADMINISTRATOR – Only stations designated as Administrator can access special Hotel / Motel features,
such as Check In, Check Out, Room Status, Print Report, etc.
3.
MEETING ROOM – A meeting room is similar to a guest room in the respect that it generates a room bill
but has different class of service option requirements.
5.9
4.
GUEST NO SMOKING – When a station is designated as this type, it will appear in the administrator’s keyset display as a no smoking room. This station type will generate a room bill and follow its associated
class of service options.
5.
GUEST SMOKING – When a station is designated as this type, it will appear in the administrator’s keyset
display as a smoking room. This station type will generate a room bill and follow its associated class of
service options.
6.
FAX STATION – When a station is designated as this type, the associated station number can be paired
with a fax extension so that calls from the fax extension can be billed to the room..
TELEPHONE CREDIT LIMIT
This feature is designed to control phone charges for hotel guests that do not use a credit card. These guests
will need to make a cash deposit for their phone calls. When the credit warning threshold has been reached
the guest will receive two beeps in their ear, (the warning threshold is determined by the COST RATE feature
and occurs one billing period prior to the credit limit being reached). When the credit limit is reached, the call
will be dropped, and the phone will then be restricted. An additional cash deposit is required to re-activate
the phone.
TRANSACTION RECORD OUTPUT
The OfficeServ 7200/7400 Hotel / Motel software provides an output for all Hotel / Motel transactions. Any
transactions, related to guest or meeting rooms, that take place within the hotel system, will be immediately
sent –”on the fly” to a serial port on the IOM card. The serial port will be assigned as PMS. This transaction
stream would typically be connected to a PC with a PMS software package, for system reports.
WAKE UP CALLS
The OfficeServ 7200/7400 Hotel / Motel software package supports a comprehensive wake-up feature.
•
SET BY ATTENDANT – The hotel administrator stations or operator/attendant can set a wake call.
•
SET BY GUEST – Each hotel guest can set his/her own wake up call using the telephone in their room.
•
ANSWERED – Both the guest room bill and wake up call activity report will show the date and time the
guest answered the wake up call.
•
NOT ANSWERED – Both the guest room bill and wake up call activity report will show each wake up call
attempt that was not answered by the hotel guest. This information will print out on the printer connected to the serial port designated for the Hotel / Motel Report.
•
CANCELED – Both the guest room bill and wake up call activity report will indicate each canceled wake
up call. Only Hotel / Motel administrator’s keysets can cancel wake up calls. The guest can reprogram a
wake up request if he made a mistake. System programming provides a programmable number of wake
up call attempts and a programmable time interval between attempts.
•
WITH AUTO ATTENDANT ANNOUNCEMENT – The system can be programmed to play a message when a
guest answers a wake up call.
5.10
5.4.3 OfficeServ CONCIERGE-LITE SAMPLE REPORTS
and PRINTOUTS
5.4.3a GUEST ROOM BILL PRINTOUT
5.4.3b ROOM STATUS PRINTOUTS
– AVAILABLE
– OCCUPIED
– NEEDS CLEANING
– NEEDS MAINTENANCE
– HOLD
– ALL
5.4.3c TRANSACTION RECORD OUTPUT SAMPLE
5.4.3d INDIVIDUAL GUEST PHONE BILL
5.4.3e ALL GUEST PHONE BILL (SMDR)
5.4.3f INDIVIDUAL WAKEUP ACTIVITY REPORT
5.11
5.4.3a GUEST ROOM BILL PRINTOUT
Printout includes the following information:
■
Date and time the bill was printed
■
Room number requested
■
Daily room charge
■
Phone calls and their charges
■
Wake up call activity
–
Time wake up was set for
–
Each wake up call attempt, answered/not answered
–
Cancelled wake up
■
Room related charges and applicable taxes
■
Item codes and associated descriptions for room related charges
–
Details column
–
Staff code of employee performing function
–
Duration of phone calls
–
Time wake up call was set for
■
Room and/or phone deposits
■
Total room charges
55 LINES
■
Date and time item was billed
❆ ❆ ❆
■
Automatically increments the daily room charge
■
Automatically applies room and phone deposits to the total bill
■
Room bills are printed on a per room basis
■
By default, printout will print a header, followed by 50 lines per page
■
Printout size is adjustable through programming
EQUIPMENT REQUIRED
iDCS DISPLAY
KEYPHONE
CUSTOMER
PROVIDED
PRINTER
OfficeServ CONCIERGE LITE
*HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
5.12
GUEST BILL FROM [SUNSHINE SUITES ]
01/28/99
14:13
CHARGES BILLED TO ROOM NUMBER : 210
ROOM
DATE
TIME
210
210
210
210
210
210
210
210
210
210
210
210
210
210
210
210
210
210
210
210
210
210
210
210
210
210
210
210
01/27
01/27
01/27
01/27
01/27
01/27
01/27
01/27
01/27
01/27
01/27
01/27
01/27
01/27
01/27
01/27
01/27
01/27
01/28
01/28
01/28
01/28
01/28
01/28
01/28
01/28
01/28
01/28
12:11
12:11
12:11
12:11
12:30
12:30
12:30
12:31
14:55
14:55
14:55
14:55
14:58
14:58
15:01
15:01
15:01
19:35
06:00
06:01
06:30
06:30
06:30
12:00
12:00
12:00
13:32
14:06
ITEM
DESCRIPTION
02
02
02
00
03
03
03
TEL
89
05
05
TEL
01
TEL
92
04
04
89
91
90
03
03
03
02
02
02
TEL
TEL
RM CHARGE
STATE TAX
BED TAX
RM Deposit
RM SVC
STATE TAX
SVC CHARGE
3055922900
W/UP SET
MOVIE RNTL
STATE TAX
18008764782
PH Deposit
3055922900
W/UP CANCL
DRY CLEAN
SVC CHARGE
W/UP SET
W/UP N/ANS
W/UP ANS
RM SVC
STATE TAX
SVC CHARGE
RM CHARGE
STATE TAX
BED TAX
18008764782
3055922900
DETAILS
1234
5555
9876
00:00:49
05:30
5555
00:02:03
1234
00:02:18
1234
06:00
5555
00:01:59
00:01:03
TOTAL
Page
Sunshine
1 of
CHARGE
100.00
6.00
1.50
-100.00
20.00
1.20
2.00
.75
000.00
5.00
.30
.25
-2.50
1.25
000.00
22.00
2.00
000.00
000.00
000.00
18.50
1.11
2.00
100.00
6.00
1.50
.25
.75
189.86
1
Suites
5.13
5.4.3b ROOM STATUS PRINTOUT
Printout includes the following information:
■
Date and time the report was printed
■
Status of guest and meeting rooms
–
On an individual, status type basis
OR
–
■
Room Status Printout Types:
–
AVAILABLE
–
OCCUPIED
–
NEEDS CLEANING
–
NEEDS MAINTENANCE
–
HOLD
–
ALL
Room status is updated by either the administrator access, automatic room update or maid codes.
55 LINES
■
As a complete report of all rooms and their status
❆ ❆ ❆
■
By default, the printout will print a header followed by 50 lines per page
■
Printout size is adjustable through programming
NOTE: Systems utilizing the optional 64 button module, can temporarily display room status, when a printout
is not needed.
EQUIPMENT REQUIRED
iDCS DISPLAY
KEYPHONE
CUSTOMER
PROVIDED
PRINTER
OfficeServ CONCIERGE LITE
*HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
5.14
ROOM STATUS PRINTOUT
ROOM
STATUS
AVAILABLE
ROOM
STATUS
11:59
12/02
ROOM
STATUS
209
AVAILABLE
220
AVAILABLE
213
AVAILABLE
215
AVAILABLE
217
AVAILABLE
219
AVAILABLE
220
AVAILABLE
221
AVAILABLE
223
AVAILABLE
225
AVAILABLE
226
AVAILABLE
227
AVAILABLE
228
AVAILABLE
301
AVAILABLE
302
AVAILABLE
303
AVAILABLE
304
AVAILABLE
306
AVAILABLE
307
AVAILABLE
403
AVAILABLE
405
AVAILABLE
406
AVAILABLE
407
AVAILABLE
409
AVAILABLE
Sunshine
Sample Report From
OfficeServ CONCIERGE-LITE
Suites
5.15
ROOM STATUS PRINTOUT
Printout includes the following information:
■
Date and time the report was printed
■
Status of guest and meeting rooms
–
On an individual, status type basis
OR
–
■
Room Status Printout Types:
–
AVAILABLE
–
OCCUPIED
–
NEEDS CLEANING
–
NEEDS MAINTENANCE
–
HOLD
–
ALL
Room status is updated by either the administrator access, automatic room update or maid codes.
55 LINES
■
As a complete report of all rooms and their status
❆ ❆ ❆
■
By default, the printout will print a header followed by 50 lines per page
■
Printout size is adjustable through programming
NOTE: Systems utilizing the optional 64 button module, can temporarily display room status, when a printout
is not needed.
EQUIPMENT REQUIRED
iDCS DISPLAY
KEYPHONE
CUSTOMER
PROVIDED
PRINTER
OfficeServ CONCIERGE LITE
*HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
5.16
ROOM STATUS PRINTOUT
ROOM
STATUS
OCCUPIED
ROOM
13:56
11/02
STATUS
ROOM
STATUS
211
OCCUPIED
212
OCCUPIED
214
OCCUPIED
216
NEED MAINTENANCE
218
OCCUPIED
222
OCCUPIED
224
OCCUPIED
305
OCCUPIED
308
NEEDS CLEANING
309
HOLD
310
NEEDS MAINTENANCE
401
NEEDS CLEANING
402
NEED MAINTENANCE
404
NEEDS CLEANING
408
NEEDS CLEANING
Sunshine
Sample Report From
OfficeServ CONCIERGE-LITE
Suites
5.17
ROOM STATUS PRINTOUT
Printout includes the following information:
■
Date and time the report was printed
■
Status of guest and meeting rooms
–
On an individual, status type basis
OR
–
■
Room Status Printout Types:
–
AVAILABLE
–
OCCUPIED
–
NEEDS CLEANING
–
NEEDS MAINTENANCE
–
HOLD
–
ALL
Room status is updated by either the administrator access, automatic room update or maid codes.
55 LINES
■
As a complete report of all rooms and their status
❆ ❆ ❆
■
By default, the printout will print a header followed by 50 lines per page
■
Printout size is adjustable through programming
NOTE: Systems utilizing the optional 64 button module, can temporarily display room status, when a printout
is not needed.
EQUIPMENT REQUIRED
iDCS DISPLAY
KEYPHONE
CUSTOMER
PROVIDED
PRINTER
OfficeServ CONCIERGE LITE
*HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
5.18
ROOM STATUS PRINTOUT
ROOM
STATUS
NEEDS CLEANING
ROOM
STATUS
13:50
11/02
ROOM
STATUS
211
NEEDS CLEANING
212
NEEDS CLEANING
214
NEEDS CLEANING
215
NEEDS CLEANING
218
NEEDS CLEANING
220
NEEDS CLEANING
222
NEEDS CLEANING
224
NEEDS CLEANING
303
NEEDS CLEANING
305
NEEDS CLEANING
310
NEEDS CLEANING
401
NEEDS CLEANING
404
NEEDS CLEANING
408
NEEDS CLEANING
Sunshine
Sample Report From
OfficeServ CONCIERGE-LITE
Suites
5.19
ROOM STATUS PRINTOUT
Printout includes the following information:
■
Date and time the report was printed
■
Status of guest and meeting rooms
–
On an individual, status type basis
OR
–
■
Room Status Printout Types:
–
AVAILABLE
–
OCCUPIED
–
NEEDS CLEANING
–
NEEDS MAINTENANCE
–
HOLD
–
ALL
Room status is updated by either the administrator access, automatic room update or maid codes.
55 LINES
■
As a complete report of all rooms and their status
❆ ❆ ❆
■
By default, the printout will print a header followed by 50 lines per page
■
Printout size is adjustable through programming
NOTE: Systems utilizing the optional 64 button module, can temporarily display room status, when a printout
is not needed.
EQUIPMENT REQUIRED
iDCS DISPLAY
KEYPHONE
CUSTOMER
PROVIDED
PRINTER
OfficeServ CONCIERGE LITE
*HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
5.20
ROOM STATUS PRINTOUT
ROOM
216
STATUS
NEED MAINTENANCE
ROOM
NEED MAINTENANCE
ROOM
308 NEED MAINTENANCE 402
Sunshine
Sample Report From
OfficeServ CONCIERGE-LITE
STATUS
14:01
11/02
STATUS
NEED MAINTENANCE
Suites
5.21
ROOM STATUS PRINTOUT
Printout includes the following information:
■
Date and time the report was printed
■
Status of guest and meeting rooms
–
On an individual, status type basis
OR
–
■
Room Status Printout Types:
–
AVAILABLE
–
OCCUPIED
–
NEEDS CLEANING
–
NEEDS MAINTENANCE
–
HOLD
–
ALL
Room status is updated by either the administrator access, automatic room update or maid codes.
55 LINES
■
As a complete report of all rooms and their status
❆ ❆ ❆
■
By default, the printout will print a header followed by 50 lines per page
■
Printout size is adjustable through programming
NOTE: Systems utilizing the optional 64 button module, can temporarily display room status, when a printout
is not needed.
EQUIPMENT REQUIRED
iDCS DISPLAY
KEYPHONE
CUSTOMER
PROVIDED
PRINTER
OfficeServ CONCIERGE LITE
*HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
5.22
ROOM STATUS PRINTOUT
ROOM
STATUS
212
HOLD
401
HOLD
HOLD
ROOM
214
STATUS
HOLD
Sunshine
Sample Report From
OfficeServ CONCIERGE-LITE
11:58
12/02
ROOM
309
STATUS
HOLD
Suites
5.23
ROOM STATUS PRINTOUT
Printout includes the following information:
■
Date and time the report was printed
■
Status of guest and meeting rooms
–
On an individual, status type basis
OR
–
■
■
As a complete report of all rooms and their status
Room Status Printout Types:
–
AVAILABLE
–
OCCUPIED
–
NEEDS CLEANING
–
NEEDS MAINTENANCE
–
HOLD
–
ALL
Room status is updated by either the administrator access, automatic room update or maid codes.
■
By default, the printout will print a header followed by 50 lines per page
■
Printout size is adjustable through programming
55 LINES
❆ ❆ ❆
NOTE: Systems utilizing the optional 64 button module, can temporarily display room status, when a printout
is not needed.
EQUIPMENT REQUIRED
iDCS DISPLAY
KEYPHONE
CUSTOMER
PROVIDED
PRINTER
OfficeServ CONCIERGE LITE
*HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
5.24
ROOM STATUS PRINTOUT
ROOM
STATUS
ALL
13:58
ROOM
11/02
STATUS
ROOM
STATUS
209
AVAILABLE
210
AVAILABLE
211
OCCUPIED
212
OCCUPIED
213
AVAILABLE
214
NEEDS CLEANING
215
NEEDS CLEANING
216
NEED MAINTENANCE
217
AVAILABLE
218
NEEDS CLEANING
219
AVAILABLE
220
NEEDS CLEANING
221
AVAILABLE
222
NEEDS CLEANING
223
AVAILABLE
224
NEEDS CLEANING
225
AVAILABLE
226
AVAILABLE
227
AVAILABLE
228
OCCUPIED
301
OCCUPIED
302
OCCUPIED
303
NEEDS CLEANING
304
AVAILABLE
305
NEEDS CLEANING
306
AVAILABLE
307
AVAILABLE
308
NEED MAINTENANCE
309
HOLD
310
NEEDS CLEANING
401
NEEDS CLEANING
402
NEED MAINTENANCE
403
AVAILABLE
404
HOLD
405
AVAILABLE
406
OCCUPIED
407
AVAILABLE
408
NEEDS CLEANING
409
AVAILABLE
Sunshine
Sample Report From
OfficeServ CONCIERGE-LITE
Suites
5.25
5.4.3c TRANSACTION RECORD OUTPUT SAMPLE
The PMS output stream includes information from all transactions within the Hotel / Motel system. This is a
one way output only, from the phone system to the PMS system.
This information includes:
■
■
Check In confirmation with:
–
Room charges and applicable taxes
–
Updated room status
Check Out information with:
–
Updated room status
Room related charges and applicable taxes
■
Daily room charge updates
■
Room / phone deposits
■
Maid / maintenance room status updates
■
Phone calls and charges
■
Wake up calls time set for
■
Unanswered wake up calls
■
Cancelled wake up calls
55 LINES
■
❆ ❆ ❆
■
The system outputs this information immediately after transaction is completed.
EQUIPMENT REQUIRED
iDCS DISPLAY
KEYPHONE
CUSTOMER
PROVIDED
SERIAL PRINTER
OfficeServ CONCIERGE LITE
*HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
5.26
211
211
211
211
211
209
209
209
216
213
214
211
211
209
216
217
209
209
209
209
210
210
210
210
213
213
213
213
215
215
215
215
216
216
216
216
217
217
217
217
216
216
216
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/29
01/30
01/30
06:10
06:10
06:10
06:10
06:10
06:11
06:11
06:11
06:11
06:11
06:12
06:13
06:13
06:12
06:15
06:16
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
12:00
15:38
06:00
06:01
Sample Report From
OfficeServ CONCIERGE-LITE
02
02
02
93
96
03
03
03
89
TEL
00
94
97
TEL
92
07
02
02
02
97
02
02
02
97
02
02
02
97
02
02
02
97
02
02
02
97
02
02
02
97
89
91
90
RM CHARGE
STATE TAX
BED TAX
Check In
Occupied
RM SVC
STATE TAX
SVC CHARGE
W/UP SET
3055922900
RM Deposit
Check Out
Clean Room
18008764782
W/UP CANCL
MISC
RM CHARGE
STATE TAX
BED TAX
Clean Room
RM Charge
STATE TAX
BED TAX
Clean Room
RM CHARGE
STATE TAX
BED TAX
Clean Room
RM CHARGE
STATE TAX
BED TAX
Clean Room
RM CHARGE
STATE TAX
BED TAX
Clean Room
RM CHARGE
STATE TAX
BED TAX
Clean Room
W/UP SET
W/UP N/ANS
W/UP ANS
5555
5555
5555
9876
06:00
00:00:34
1234
00:01:29
5555
06:00
69.99
4.19
1.50
000.00
000.00
25.00
1.50
2.00
000.00
.75
-20.00
000.00
000.00
.25
000.00
150.00
100.00
6.00
1.50
000.00
100.00
6.00
1.50
000.00
69.00
4.14
1.50
000.00
89.99
5.39
1.50
000.00
79.95
4.79
1.50
000.00
250.00
15.00
1.50
000.00
000.00
000.00
000.00
5.27
5.4.3d INDIVIDUAL GUEST PHONE BILL
Printout includes the following information:
■
Date and time the bill was printed
■
Room number requested
■
Date and time phone call was initiated
■
Number dialed
■
Duration of call
■
Charge of call
■
Total charge for all calls
■
Displays all call information since check in
❆ ❆ ❆
Automatically applies phone credits to the bill
■
Phone bills are printed out on a per room basis
■
Phone bill information may be:
55 LINES
■
–
Printed and saved in memory
–
Printed and cleared from memory
■
By default, printout will print a header, followed by 50 lines per page
■
Printout size is adjustable through programming
EQUIPMENT REQUIRED
iDCS DISPLAY
KEYPHONE
CUSTOMER
PROVIDED
PRINTER
OfficeServ CONCIERGE LITE
*HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
5.28
PHONE BILL FROM [SUNSHINE SUITES ]
02/11/99
13:44
CHARGES BILLED TO ROOM NUMBER: 211
ROOM
DATE
TIME
ITEM
DESCRIPTION
DETAILS
211
211
211
211
211
02/10
02/10
02/11
02/11
02/11
15:30
20:44
06:34
13:15
13:40
TEL
TEL
TEL
TEL
TEL
3055922900
18008764782
18008764782
3055922900
3055922900
01:01:00
00:01:45
00:02:00
00:02:16
00:02:31
TOTAL
Sunshine
Sample Report From
OfficeServ CONCIERGE-LITE
CHARGE
.35
.25
.25
.45
.55
1.85
Suites
5.29
] 01/02/95 17:12
Time Call Made
or Received
Hrs:Mins:Secs
Date Call Made
or Received
Month:Day
C.O. Line No.
2–4 Digits
Authorization
Code
4 Digits
Extension
2–4 Digits
Tenant
1 Digit
Call Type Flag
2 Characters
Call Duration
Hrs:Mins:Secs
Telephone No. Dialed
1–18 Digits
A
0
I
DI
DO
FO
Caller ID Name
1–15 Characters
TT
OT
IT
FI
DE
T
DISA call with error
Transferred call that was
terminated
Incoming transfer
Incoming call forwarded to
an external number
Outgoing transfer - Outgoing call
made and transferred
Caller received a transferred
call and transferred it again
Call Type Flag Definitions
Caller ID Number
1–15 Digits
Outgoing Call
Incoming Call
DISA call in
DISA call out
Outgoing record of
forwarded call
Abandoned call
Call Cost
6 Digits
================================================================================================================
T EXT AUTH TRK MM/DD STT.TIME DURATION FG DIALED DIGIT
CALL COST
CID/ANI NUMBER
CID/ANI NAME
================================================================================================================
1 201
701 01/02 17:15:13 00:00:28 IT
13054264100
SAMSUNG TELECOM
1 205
701 01/02 17:15:41 00:00:02 T
13054264100
SAMSUNG TELECOM
1 217
702 01/02 17:24:49 00:00:25 IT
13055557890
CURTIS SMITH
1 202
702 01/02 17:25:14 00:00:03 T
13055552354
SUSAN HOLLINS
1 202
702 01/02 17:25:56 00:00:00 O 4264100
$000.00
1 217
702 01/02 17:26:35 00:00:11 IT
13054264385
SAMSUNG TELECOM
1 203
702 01/02 17:26:46 00:00:16 T
13054264385
SAMSUNG TELECOM
1 203
702 01/02 17:27:13 00:00:20 O 4264385
$001.00
1 203
702 01/02 17:28:04 00:00:00 O 4264385
$000.00
1 201
701 01/02 17:28:34 00:00:04 IT
13055559748
JOAN LEVIN
1 203
701 01/02 17:28:38 00:00:14 T
13055558703
LENNY WILKINS
1 203
702 01/02 17:29:54 00:01:27 OT 5556420
$001.75
1 205
702 01/02 17:31:06 00:03:00 TT
13055556420
PIZZA DELIVERY
1 209
702 01/02 17:33:24 00:02:18 T
13055556420
PIZZA DELIVERY
1
701 01/02 17:41:45 00:00:30 A
13055553426
TERRY PRUITT
1
701 01/02 17:42:15 00:00:02 A
13055554676
BLANCHE MARKER
1 203
702 01/03 17:51:17 00:00:22 O 5555069
$001.00
1
701 01/03 17:56:02 00:00:05 A
13055556733
ALEX DAULTON
SMDR REPORT FOR [H/M Sample
5.4.3e ALL GUEST PHONE BILL (SMDR)
5.30
5.4.3f INDIVIDUAL WAKEUP ACTIVITY REPORT
Printout includes the following information:
■
Date and time the report was printed
■
Room number requested
■
Time wake up activity performed
■
Item code for activity performed
■
Description of activity performed
■
Details column
–
■
Time wake up call is set for
Charges for wake up related service
❆ ❆ ❆
■
W/UP SET
The time a wake up call is set for
■
W/UP ANS
Wake up call answered
■
W/UP N/ANS
Wake up call not answered
■
W/U CANCEL
Wake up call cancelled
55 LINES
ACTIVITY TYPES:
❆ ❆ ❆
■
Displays all wake up call activity since room was checked in
■
Wake up activity report print on a per room basis
■
By default, printout will print a header, followed by 50 lines per page
■
Printout size is adjustable through programming
EQUIPMENT REQUIRED
iDCS DISPLAY
KEYPHONE
CUSTOMER
PROVIDED
PRINTER
OfficeServ CONCIERGE LITE
*HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
5.31
WAKE UP ACTIVITY FROM [SUNSHINE SUITES ]
01/22/98
14:35
CHARGES BILLED TO ROOM NUMBER: 213
ROOM
DATE
TIME
ITEM
DESCRIPTION
213
213
213
213
213
01/23
01/23
01/24
01/25
01/25
12:22
12:25
11:51
05:30
05:31
89
92
89
91
90
W/UP
W/UP
W/UP
W/UP
W/UP
DETAILS
SET
CANCL
SET
N/ANS
ANS
05:30
05:30
TOTAL
Sunshine
Sample Report From
OfficeServ CONCIERGE-LITE
CHARGE
000.00
000.00
000.00
000.00
000.00
000.00
Suites
5.32
PART 6. GENERAL USER INFORMATION
6.1 RADIO FREQUENCY INTERFERENCE
WARNING: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, it may
cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be required to correct the interference at his own expense.
6.2 FCC REQUIREMENTS
The OfficeServ 7400 electronic telephone system complies with Part 68 of the Federal Communications
Commission Rules and Regulations.
FCC REGISTRATION NUMBERS:
A3LKF13BOS7400
A3LMF13BOS7400
UNAUTHORIZED MODIFICATIONS
Any changes or modifications performed on this equipment that are not expressly approved in writing by SAMSUNG TELECOMMUNICATIONS AMERICA could cause noncompliance with the FCC rules and void the user’s
authority to operate the equipment.
NOTE: Allowing this equipment to be operated in such a manner as to not provide for proper answer supervision
is a violation of Part 68 of the FCC’s rules.
TELEPHONE CONNECTION REQUIREMENTS
A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with
the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also
compliant. See installation instructions for details.
6.3 TELEPHONE COMPANY INTERFACES
CIRCUIT TYPE
CARD TYPE
FACILITY INTERFACE CODE
8TRK/8TRK2
TEPRI/TEPRIa
LOOP START LINE
TEPRI2
NETWORK JACK
02LS2
04DU9.DN
04DU9.1KN
04DU9.1SN
04DU9.1SN (PRI)
04DU9.DN
04DU9.1KN
04.DU9.1SN
04DU9.1SN(PRI)
RJ45S
RJ48C
RJ48C
DID LINE
TEPRI/TEPRIa
TEPRI2
04DU9.BN
04DU9.BN
RJ48C
RJ48C
E & M TIE LINE
TEPRI/TEPRIa
TEPRI2
04DU9.BN
04DU9-BN
RJ48C
RJ48C
6.1
RINGER EQUIVALENCE (REN)
The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs
on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas,
the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a
line, as determined by the total RENs, contact the local telephone company. For earlier products, the REN is
separately shown on the label. REN for OfficeServ 7400 is 1.3B.
INCIDENCE OF HARM
If this equipment, the OfficeServ 7400, causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to
file a complaint with the FCC if you believe it is necessary.
CHANGES TO TELEPHONE COMPANY EQUIPMENT OR FACILITIES
The telephone company may make changes in its facilities, equipment, operations or procedures that could affect
the operation of the equipment. If this happens, the telephone company will provide advance notice in order for
you to make necessary modifications to maintain uninterrupted service.
HEARING AID COMPATIBILITY
This equipment, the OfficeServ 7400 is hearing aid compatible as specified in Part 68 of the FCC Rules.
EQUIPMENT WITH DIRECT INWARD DIALING (“DID”)
THIS EQUIPMENT SHOULD BE OPERATED WITH PROPER ANSWER SUPERSIVISION. FAILURE TO PROVIDE FOR PROPER ANSWER SUPERVISION IS A VIOLATION OF THE PART 68 OF THE FCC’S RULES.
PROPER ANSWER SUPERVISION IS DEFINED AS FOLLOWS:
A. This equipment returns answer supervision to the public switched telephone network (PSTN) when DID calls
are:
— Answered by the called station.
— Answered by the attendant.
— Routed to a recorded announcement that can be administered by the customer premises equipment
(CPE) user.
— Routed to a dial prompt.
B.
This equipment returns answer supervision on all DID calls forwarded to the PSTN. Permissible exceptions
are:
— A call is answered.
— A busy tone is received.
— A reorder tone is received.
EQUAL ACCESS REQUIREMENTS
This equipment is capable of providing users access to interstate providers of operator services through the use
of access codes. Modification of this equipment by call aggregators to block access dialing codes is a violation of
the Telephone Operator consumers Act of 1990.
6.2
ELECTRICAL SAFETY ADVISORY
Parties responsible for equipment requiring AC power should consider including an advisory notice in their customer information suggesting the customer use a surge protector. Telephone companies report that electrical
surges, typically lightining transients, are very destructive to customer terminal equipment connected to AC
power sources. This has been identificed as a major nationwide problem.
6.4 MUSIC ON HOLD WARNING
IMPORTANT NOTICE: In accordance with US copyright laws, a license may be required from the American
Society of Composers, Authors and Publishers (ASCAP) or other similar organizations if copyright music is transmitted through the Music on Hold feature.
SAMSUNG TELECOMMUNICATIONS AMERICA hereby disclaims any liability arising out of failure to obtain such a
license.
6.5 DISA WARNING
Lines that are used for the direct Inward System Access feature must have the disconnect supervision options
provided by the telephone company.
WARNING: As it is impossible to control who may access your DISA line it is suggested that you do not turn this
feature on unless you intend to use it. If you do use this feature, it is good practice to frequently change pass
codes and periodically review your telephone records for unauthorized use.
6.6 UNDERWRITERS LABORATORIES and
CANADIAN STANDARDS ASSOCIATION
The OfficeServ 7400 system has been tested to comply with safety standards in the United States and Canada as
listed below.
C
US
LISTED
51YL
E149091
I.T.E.
Telephone Equipment
For earlier products, the UL Mark is separately shown on the label.
6.3
SAMSUNG TELECOMMUNICATIONS AMERICA
BUSINESS COMMUNICATION SYSTEMS
5 YEAR WARRANTY
SAMSUNG TELECOMMUNICATIONS AMERICA (“STA”), warrants to its authorized Dealers and to the original retail purchaser (“Users”) of a STA product for a period of 60 months from the date of shipment of
the Product from STA’s facility, that the Product (except for lamps, fuses, and other consumable items)
will be free from defects in material and workmanship. Repaired or replaced materials shall be warranted for the balance of the warranty remaining on the original equipment, or 90 days from date of shipment from STA’s facility, whichever is longer.
This warranty is for the benefit of and shall apply only to authorized Dealers and to Users. This warranty
will not apply if the defect arises out of accident, neglect, alteration or misuse, failure of electric power,
air conditioning, humidity control, causes other than ordinary use, or causes beyond STA’s control. All
warranty claims shall be waived unless reported, in writing, to STA or its authorized Dealer, prior to the
expiration of the applicable warranty period.
The obligation of STA under this warranty is, at the sole option of STA: 1) the repair or replacement (with
new or refurbished parts), of the defective or missing parts that are causing the malfunction and which
are determined to be the defective by STA, and the return shipment of such parts to the Dealer (Dealer
or User shall be responsible to pay for shipment of the defective parts to STA and for all the expenses
connected with their removal and reinstallation); or 2) in lieu of repair or replacement, STA may refund
the price charged by STA to its Dealer for such parts as are determined by STA to be defective and which
are returned to STA through an authorized Dealer within the warranty period and no later than 30 days
after such malfunction, whichever occurs first.
To obtain service under this warranty:
(1) USERS must provide written notice of the malfunction to an authorized STA Dealer within the warranty period and not later than 30 days after the date of the malfunction, whichever occurs first. If the
USER is unable to identify an authorized STA Dealer, USER must provide written notice of the malfunction, including proof of the date of purchase of the equipment and the serial number of the malfunctioning Product, to STA at its corporate offices. Upon receipt of such notice and determination by STA
that User is eligible for Warranty service, STA will provide the USER with the name of an authorized STA
Dealer to contact for warranty service DEALERS must provide written notice of malfunction to STA no
later than the expiration of the warranty period 30 days after the date the Dealer becomes aware of the
malfunction, whichever comes first. For purposes of this Warranty, the issuance by STA of a Material
Return Authorization (MRA) number by telephone to an authorized Dealer shall be deemed to be written notice from the Dealer with respect to the material returned under that MRA.
STA MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, AND SPECIALLY DISCLAIMS ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES ARE
DEALER’S AND USER’S SOLE REMEDIES AND IN LIEU OF ALL OBLIGATIONS OR LIABILITIES ON THE PART
OF STA FOR DAMAGES, INCLUDING, BUT NOT LIMITED TO, SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE PRODUCTS, OR ANY DAMAGES
WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN CONNECTION
WITH THE PERFORMANCE OF THE PRODUCTS, WHETHER IN A CONTRACT OR TORT ACTION. INCLUDING
NEGLIGENCE, EVEN IF STA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, THE TOTAL MAXIMUM LIABILITY OF STA FOR BREACH OF WARRANTY SHALL BE LIMITED TO A REFUND OF THE COST OF
THE DEFECTIVE PRODUCT.
No Dealer and no person other than an officer of SAMSUNG TELECOMMUNICATIONS AMERICA may
extend or modify this warranty, and no modification or extension of this warranty shall be effective
unless in writing signed by the authorized officer of SAMSUNG TELECOMMUNICATIONS AMERICA.