DMP Electronics eBOX-3350MX-AP User`s manual

eBOX-3350MX/3350MX-AP Series
User’s Manual
COPYRIGHT
The information in this manual is subject to change without notice for continuous
improvement in the product. All rights are reserved. The manufacturer assumes no
responsibility for any inaccuracies that may contain in this document, and makes no
commitment to update or to keep current information contain in this manual.
No part of this manual may be reproduced, copied, translated or transmitted, in whole or
in part, in any form or by any means without the prior written permission of the DMP
Electronics Inc.
©Copyright 2011 DMP Electronics Inc.
Manual No.: IUMeBOX-3350MX-01 Ver.JC1.1
st
1 Issued Date: July. 15, 2011
SPECIAL NOTICE TO USERS
DMP Electronics Inc. provides no warranty with regard to this manual, the software, or
other information contained herein and hereby expressly disclaims any implied
warranties of merchantability or fitness for any particular purpose with regard to this
manual, the software, or such other information. In no event shall DMP Electronics be
liable for any incidental, consequential, or special damages, whether based on tort,
contract, or otherwise, arising out of or in connection with this manual, the software, or
other information contained herein or the use thereof.
DMP Electronics reserves the right to make any modification to this manual or the
information contained herein at any time without notice. The software described herein
is governed by the terms of a separated user license agreement or label sticker.
This product contains software owned by DM&P and licensed by third parties. Use of
such software is subject to the terms and conditions of license agreements enclosed
with this product. Software specifications are subject to change without notice and may
not necessarily be identical to current retail versions.
Updates and additions to software may require an additional charge. Subscription to
online service providers may require a fee and credit card information. Financial
services may require prior arrangements with participating financial institution.
eBOX-3350MX
i
TRADEMARKS ACKNOWLEDGMENT
The eBOX-3350MX/eBOX-3350MX-AP is the registered trademarks of DMP Electronics
Inc.
Microsoft®, Windows®, and AMI are registered trademarks of Microsoft Corporation
and American Megatrends Inc. in the United States and/or other countries respectively.
Other brand names, product names or trade names appearing in this document are the
properties and registered trademarks of their respective owners. All names mentioned
herewith are served for identification purpose only.
OWNER’S RECORD
The serial number of this product is located at the rear panel of your eBOX3350MX/eBOX-3350MX-AP series. Refer to the model and serial number when you
contact your nearest dealer or DMP offices for services. The Model type of this product
is also indicated on the product label of your gift box as following:
eBOX-3350MX or eBOX-3350MX-AP.
eBOX-3350MX
ii
SAFETY INFORMATION
WARNING
Do not expose eBOX-3350MX to rain or moisture, in order to prevent
shock and fire hazard.
Never install eBOX-3350MX in wet locations.
Do not open the cabinet to avoid electrical shock. Refer to your nearest
dealer for qualified personnel servicing.
Never touch un-insulated terminals or wire unless your power adaptor and
display monitor are disconnected.
Locate eBOX-3350MX as close as possible to the socket outline for easy
access and to avoid force caused by entangling of your arms with
surrounding cables from the eBOX-3350MX.
When using eBOX-3350MX, avoid using or installing the modem to the
serial port during a storm or a lightning.
Do not use the modem or a telephone to report a gas leak in the vicinity of
the leak.
USB connectors are not supplied with Limited Power Sources.
DO NOT ATTEMPT TO OPEN OR TO DISASSEMBLE THE CHASSIS
(ENCASING) OF THIS PRODUCT. PLEASE CONTACT YOUR
NEAREST DEALER FOR SERVICING FROM QUALIFIED TECHNICIAN.
eBOX-3350MX
iii
REGULATORY
FCC CLASS A NOTE
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference in which case the user will be required to
correct the interference at his own expense. Testing was done with shielded cables.
Therefore, in order to comply with the FCC regulations, you must use shielded cables
with your installation.
WARNING
This product complies with EN55022 class A. In a domestic environment this product
may cause radio interference in which case the user may be required to take adequate
measures.
Changes or modifications to this unit not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
This digital apparatus does not exceed the Class A limits for radio noise emissions from
digital apparatus as set out in the interference - causing equipment standard entitled
“Digital Apparatus”, ICES-003 of the Department of Communications.
MANUFACTURER’S DECLARATION OF CONFORMITY
This equipment has been tested and found to comply with the requirements of European
Community Council Directives 89/336/EEC and 73/23/EEC relating to electromagnetic
compatibility and product safety respectively.
ATTENTION
This product has been designed and certified to comply with certain regulatory
requirements pertaining to Information Technology Equipment. This product has not
been designed for use as a medical device. Without limitation of the foregoing, this
product is not intended and has not been certified for use in a hospital or clinical
environment to diagnose, treat, or monitor patients under medical supervision, and is
not intended and has not been certified to make physical or electrical contact with
patients, nor to transfer energy to or from patients and/or to detect such energy transfer
to or from patients.
eBOX-3350MX
iv
PURCHASE AGREEMENT
PURPOSE:
In accordance to the general commercial conduct of Trust and Fair Trade, herewith
below is the agreement for the protection for both parties, DMP and Users in pursuant of
trading.
PRODUCT DESCRIPTION:
With this product, herewith also known as eBOX-3350MX/eBOX-3350MX-AP, which is a
simplified & an economical design of an embedded device for Special Purpose Personal
Computing. The basic specification of this product comprises of the x86 technology
design, and with onboard 512MB System memory, VGA display, USB, LAN, and Audio
Interfaces.
DISTRIBUTION CONVENTION:
1.
This Product includes a gift box, an inner case, a PC. Upon receiving this product,
kindly please refer to the User’ Manual to check for the contents and appearance
of this product; contact immediately your nearest dealer or DMP office for any
defective or missing parts. The supplier will not be responsible for any reported
discrepancy thereafter the expiration period of 3-days from the date of purchase.
2.
In consideration of transportation and the cost of storage, the supplier provides to
the distributors a warranty of 12-months. This warranty covers the failure caused
by hardware breakdown (excluding hard drives), but does not cover the act of
misuse and mishandling.
3.
The supplier will not accept unknown post, therefore if you wish to repair or to
return your goods – kindly please contact your nearest dealer to make your
declaration, and at the same time, apply for a RMA number (RMA stands for
Return Merchandise Authorization – please ask for RMA form and fill-up for
authorization).
4.
The freight for return goods for repair will follow the International customary
practice and convention: Both parties is to pay for freight of one shipment each.
The shipper is required to prepay the freight from the place of origin (This means
that the returnee (user) covers the freight for return goods, while the Supplier
covers the freight for goods after the repair).
5.
Obsolete warranty is referred to as: (1) Expiration of warranty or (2) Damage due
to misuse within warranty. The Supplier will be taken into consideration of the
circumstances, to provide repair service with charges expense for obsolete
warranty. This expense includes the cost of material and the cost of labor.
NOTE:
If there is other particular issue not listed in the above conditions, both parties agreed to
follow the General Law of Commerce with fair and reasonable discussion in handling
and resolving the argument.
eBOX-3350MX
v
Table of Contents
CHAPTERS – HEADING
PAGE NO.
0 – UNPACKING YOUR EBOX ................................................................ 1
` PACKING LIST ............................................................................. 1
` CHECK BEFORE USE ................................................................... 1
1 – PREFACE ...................................................................................... 2
2 – eBOX-3350MX OVERVIEW ........................................................... 3
3 – EMBEDDED CPU BOARD ................................................................ 4
` SYSTEM SPECIFICATION .............................................................. 4
4 – PERIPHERALS ................................................................................. 5
` CONNECTING THE POWER ADAPTOR ............................................ 5
` CONNECTING THE MONITOR ......................................................... 5
` CONNECTING THE USB ............................................................... 6
` CONNECTING USB, SPEAKER/EARPHONE & LAN ......................... 6
5 – BIOS ............................................................................................. 7
` RECONFIGURING eBOX-3350MX/3350MX-AP ........................... 7
6 – TECHNICAL SPECIFICATIONS ........................................................... 8
7 – TAKING CARE YOUR eBOX VESA PC ............................................ 9
` STORING ..................................................................................... 9
` USING CABLES FOR CONNECTION ............................................... 10
` CLEANING YOUR eBOX VESA PC ............................................. 10
8 – TROUBLESHOOTING ....................................................................... 11
` TROUBLESHOOTING YOUR eBOX .............................................. 11
` eBOX VESA PC DOES NOT START ............................................ 11
` BIOS ERROR MESSAGE............................................................. 11
` “OPERATING SYSTEM NOT FOUND”............................................ 12
eBOX-3350MX
vi
APPENDIX : ONBOARD CONNECTORS SUMMARY ................................... 13
` SUMMARY TABLE FOR CPU BOARD ............................................ 13
` FRONT CONNECTORS OUTLINE FOR eBOX-3350MX/3350MX-AP ...
13
` REAR CONNECTORS OUTLINE FOR eBOX-3350MX/3350MX-AP
14
` PIN ASSIGNMENTS ................................................................ 15-16
` HOW TO USE 75 X 75MM TO 100 X 100 MM VESA MOUNT RACK 17
WARRANTY : TERMS AND CONDITION ................................................... 18
1 WARRANTY .............................................................................. 18
2 SERVICE AND SUPPORT ............................................................. 18
3 RETURN MERCHANDISE AUTHORIZATION (RMA) POLICY ............. 18
4 SHIPPING POLICY ...................................................................... 18
eBOX-3350MX
vii
0
UNPACKING YOUR EMBEDBOX
Congratulation! You have just acquired eBOX-3350MX, please check the
following items:
PACKING LIST FOR eBOX-3350MX VESA PC SERIES
Item No.
1
2
Description
eBOX-3350MX or eBOX-3350MX-AP Mini PC
75 x 75mm to 100 x100mm VESA mounting rack (Optional)
Q’ty
x1
x4
* Note: The accessories are subject to change without immediate notice.
CHECK BEFORE USE
eBOX-3350MX Mini PC
OR
eBOX-3350MX-AP Mini PC
75 x 75mm to 100 x 100 mm VESA Mounting rack (Optional)
eBOX-3350MX
1
1
PREFACE
eBOX-3350MX/3350MX-AP VESA PC
The eBOX-3350MX is a revolutionary device which is especially designed for limited
physical space and temperature concerns. No matter you are in a jammed office, a
crowded place, or public transportation, it can be easily integrated with a VESA LCD to
bring you eBOX-3350MX access at any time.
It can attach to any VESA mounting fixture; allowing it to be securely mounted onto
desks, walls, or buildings, and thereby optimizes your work area. It can also attach
directly to any size LCD for a mobile system for the use at trade shows, presentations,
promotions, etc. Unlike traditional portable laptop design, the eBOX-3350MX can be
used with a large size LCD. Furthermore, with FANLESS design, eBOX-3350MX is
ideal to be used in the environment where temperature demand is critical.
So, if you are looking for a device that is able to provide you with more mobility & space
but at the same time uses less power consumption, then eBOX-3350MX will be surely
meet your need.
The VESA® FDMI™ Standard defines mounting interfaces, hole patterns
and associated cable/power supply locations for LCD monitors, plasma
displays and other flat panel devices. eBOX-3350MX is designed to fit this
standard to make monitor attachment quickly and easy.
eBOX-3350MX
2
2
EBOX-3350MX/3350MX-AP
OVERVIEW
Front Panel
Power LED
The power LED lights up when system is
turn on.
USB v2.0 ports
For connection to devices with USB
interface (HDD, CD/DVD-ROM, Memory
Stick, etc.)
eBOX-3350MX-AP (Auto Power On)
Audio Line Out
Audio output to speaker
Audio Mic In
For Microphone Input
SD Slot
This system is bootable from SD card.
Reset Button
For system reset or turn on
eBOX-3350MX
*Note: Model type with Auto Power On
feature has Reset Button Eliminated
and system will be turned on
automatically when power is supplied.
.
Back Panel
`Power Jack
`RJ 45 Jack
`VGA
`USB 2.0 Port
eBOX-3350MX
3
3
EMBEDDED CPU BOARD
SYSTEM SPECIFICATION
CPU
Peripheral
MSTI-PMX-1000
1. USB V2.0 (host) x 3
(System on Chip)
2. Audio (Mic In, Line Out)
3. SD slot x 1
Main Memory
512MB DDR2 (16-bit DRAM bus )
Dimension & Weight
95 x 95 x 20 mm / 277g
BIOS
AMI BIOS
Operating System Supported
Suitable for:
VGA
Resolution up to 1600 x 1200 High Colors
Windows XP Home/Pro.
Windows XP Embedded
Windows Embedded CE
Linux OS
eBOX-3350MX
4
4
PERIPHERALS
CONNECTING THE POWER ADAPTOR
Mini USB Power Jack
To use eBOX-3350MX immediately,
please attach the power adapter for the
power source. See the left diagram for
visual connection.
Connect the DC power jack of the power
adaptor to the DC Input of eBOX3350MX/3350MX-AP.
Turning ON eBOX-3350MX
Switch on power as indicated on your
left-side figure, the system will be start
when you press the Reset button on the
front.
*Note: Model type with Auto Power On
feature has Reset Button Eliminated
and system will be turned on
automatically when power is supplied.
.
CONNECTING THE MONITOR
VGA Connection
Make your LCD display connection with
the VGA cable to the D-Sub 15-pin VGA
port of eBOX-3350MX.
.
eBOX-3350MX
5
PERIPHERALS
CONNECTING THE USB AND SPEAKER/EARPHONE
eBOX-3350MX provides USB ports with (Two in the front & one at the back).
Front cabinet
Microphone/Earphone
The eBox-3350MX supports
Microphone Input and Speaker
Output
Reset Button
For system reset or turn on
*Note: Model type with Auto
Power On feature has Reset
Button Eliminated.
SD Slot
For booting device by SD Card
and Micro-SD (T-flash).
USB Ports
The USB ports are available for
connection to USB devices such
as CD-ROM/Pen Drive
CONNECTING THE LAN
Connecting to LAN
There is an available RJ-45 LAN jack for
Ethernet connection
(see left diagram for RJ-45 Jack).
eBOX-3350MX
6
5
BIOS
RECONFIGURING eBOX-3350MX
1.
2.
3.
4.
5.
Take note that AMI BIOS is used in the eBOX-3350MX. To reconfigure the
eBOX-3350MX, depress or hit the <Del> key to enter your BIOS setup main
menu.
Select from the menu to the desired setup for change.
Press <Esc> to go back to main menu.
Press <F9> to load factory default setting
Move to “Exit” TAB and select “Save Settings and Exit”, press “Y” to save the
changes that you just made. eBox-3350MX will restart accordingly to your new
setup.
(AMI BIOS Setup menu)
eBOX-3350MX
7
6
TECHNICAL SPECIFICATION
Features
Description
CPU
MSTI PMX-1000
BIOS
AMI BIOS
System Memory
Onboard 512MB DDR2
I/O
MIO
USB
1 x SD slot
1 x RJ-45 Ethernet Connector
3 x USB v2.0 Ports (two in front)
Audio
Integrated Audio
Mic In x 1, Line Out x 1
Display
VGA
Resolution
Integrated Graphics Chip
External 15-pin D-Sub female VGA connector
Resolution up to 1600 x 1200 High Colors
Ethernet
Remote Boot ROM
Integrated 10/100Mbps LAN
Built-in PXE diskless network boot function
Mechanical &Environment
Power Requirement
DC +5V @ 2A
Operating Temperature
5 ~ 40 C
Operating Humidity
Size (W x H x D)
0% - 90% relative humidity, non-condensing
95 x 95 x 20 mm
Weight
277g
Certification
CE, FCC
o
eBOX-3350MX Model Listing:
eBOX-3350MX: Standard Version
eBOX-3350MX-AP: Standard Version with Auto Power On Support
Note: “-AP” indicated Auto Power On supported feature by which
system will be turned on automatically whenever power is supplied.
eBOX-3350MX
8
TAKING CARE OF YOUR EBOX-3350MX
7
This section gives you some guidelines on using eBOX-3350MX – Safe using, Storing
and Handling.
STORING
Do not place eBOX-3350MX in a location that is subject to:
Heating sources, such as stove, oven, heater, radiator or air duct
Direct contact from sunlight
Rain or moisture area
Excessive dust accumulation area
High humidity place
Constant or occasional mechanical movement, vibration or shock
Strong magnets or magnetic fields or magnetically unshielded speakers
Ambient temperature of more than 95oF (35oC) or less than 32oF (0oC)
Do not place other electronic device or electrical equipment near eBOX3350MX. The electromagnetic field of the eBOX-3350MX may cause
interference subjecting to malfunction.
Provide adequate air ventilation (circulation) to prevent internal buildup of
heat. Do not place eBOX-3350MX near the wall, behind the curtains or
draperies, in between two books that block its ventilation slots. Leave a
space of at least 8 inches (20cm) behind the sides and back panel of the
eBOX-3350MX.
Change of environmental temperature: Problems may occur when there
is a sudden change of environmental temperature, or if the eBOX3350MX is brought directly from a cold location to a warm one, moisture
may condense inside eBOX-3350MX. Turn off the device, and contact
your nearest dealer.
Check the surrounding appliance(s) before using eBOX-3350MX. Since
the eBOX-3350MX uses high-frequency radio signal and may interface
with radio or TV reception causing interference or poor signal display.
When this happens, relocate the eBOX-3350MX by a suitable distance
away from the set.
Do not drop the eBOX-3350MX from the working table nor place heavy
objects on top of it.
eBOX-3350MX
9
USING CABLES FOR CONNECTION
To avoid problem, use only the specified interface cables in your
accessory bag. The supplier will not be responsible for the connection
arising from the other unspecified peripheral equipment.
Do not use cut or damaged cables for connection.
CLEANING YOUR VESA PC
Clean the eBOX-3350MX with a soft, dry cloth or a soft cloth lightly moistened with
a mild detergent solution.
Do not use any type of abrasive pad, scouring powder, or solvent such as alcohol or
benzene, as these may damage the finish of eBOX-3350MX.
When a solid object falls or a liquid spills onto the eBOX-3350MX, turn off the
eBOX-3350MX immediately and unplug the LAN and power cables. Contact a
qualified person or your dealer to check the eBOX-3350MX before you use it again.
Always disconnect the power cord from the power source before cleaning the
eBOX-3350MX.
eBOX-3350MX
10
TROUBLESHOOTING
8
This section describes the techniques of resolving some basic problems that you
encounter when using eBOX-3350MX. For more troubleshooting guidelines, please
contact your nearest dealer for technical support.
TROUBLESHOOTING YOUR VESA PC
A. VESA PC does not start
Make sure the eBOX-3350MX is properly secured and plugged into a power source
before it is turned on. Make sure the power indicator shows the power is on. See
section 2 for more information about “eBOX-3350MX Overview”.
When the eBOX-3350MX is plugged into a power strip or the UPS (Uninterruptible
Power Supply), make sure the power strip or UPS is turned on and working
normally.
Check if your VGA or LCD monitor is properly plugged into a power source and
turned on. Make sure the brightness and contrast controls are adjusted correctly.
See the manual that came with your display (monitor) for details.
Check if your power control button does not function, by removing the AC adaptor.
Wait for one minute, and then reattach all power connection before pressing the
power button.
Condensation may cause the eBOX-3350MX to malfunction for a while. If this
happens, do not use the eBOX-3350MX for at least one hour.
When you have checked all the above guidelines and the eBOX-3350MX does not
work. Remove the power adaptor from the eBOX-3350MX, unplug the power cord,
and plug it in again. Then turn on the power.
B. BIOS Error Message –
BIOS error message appears when my VESA PC starts
If the BIOS error message appears, press any key to resume or, hit <DEL> to enter
BIOS setup main menu, follow these steps:
1.
Press <DEL>, and the BIOS Setup main menu appears, check if HDD is
detected. If it is not detected, use Direction keys <↑↓> to choose “AUTO” and
then go back to the main menu by pressing <ESC>. Move your cursor down with
Direction keys <↓>, and choose “Save Settings and Exit”, a message dialog
appears as seen below, hit <Enter>.
“Save current settings and exit (Y/N)? Y”
2.
Go to “Exit” menu using the Direction keys <↑↓> and choose the option “Load
Optimal Defaults”, then press <Enter>. A message dialog appears as seen
below, hit “Y” key and presses <Enter> to save and recover to the factory setting.
eBOX-3350MX
11
“Load Optimal Defaults (Y/N)? Y”
(BIOS Setup menu “Exit”)
C. “Operating System Not Found” –
A message indicating that “Operating system not found” appear when
my VESA PC starts (Windows won’t start)
Enter your BIOS setup main menu by pressing <DEL> key, be sure that the C:
drive is enable.
If Windows still does not start, follow these steps to initialize the BIOS:
1. Turn off the eBOX-3350MX.
2. Remove any peripheral devices connected to the eBOX-3350MX.
3. Restart the eBOX-3350MX.
4. Press <DEL> to enter BIOS Setup main menu window.
5. Follow the steps as written in item B. BIOS error message.
If you have just connect eBOX-3350MX to a CD/DVD or USB Drivers, remove
these peripherals.. And restart eBOX-3350MX to confirm that the Windows
operating system starts properly. If eBOX-3350MX continues to display the
message ”Operating system not found,” and Windows does not start, please
contact your nearest dealer for servicing.
eBOX-3350MX
12
APPENDIX
ONBOARD CONNECTORS SUMMARY
SUMMARY TABLE FOR CPU BOARD
Nbr
Description
Type of Connections
Pin nbrs.
J5
USB (Front)
USB Connector
8-pin
J6
USB (Front)
USB Connector
8-pin
J7
USB (Back)
USB Connector
8-pin
J9
Ethernet LAN
RJ-45
8-pin
J10
VGA
D-Sub Connector
15-pin
J11
Line-Out
Audio Jack
2-pin
J13
Microphone
Audio Jack
2-pin
J16
DC 5V Input
Mini USB JACK
1-pin
` FRONT CONNECTORS OUTLINE FOR eBOX-3350MX
SD Slot
USB 2.0
Min In, Line Out
Power LED
Reset Button
*Note: Model Type with Auto Power On feature
do NOT have front Reset Button
eBOX-3350MX
13
` REAR CONNECTORS OUTLINE FOR eBOX-3350MX
Power Jack
RJ-45 LAN
VGA
USB 2.0
eBOX-3350MX
14
PIN ASSIGNMENTS
J16: Mini USB DC Power Input
Pin #
Signal Name
1
5V Input
2
USB IN -
3
USB IN +
4
NONE
5
GND
J7: USB (90o)– 4-pin USB Type 1 Connector (Vertical Type)
Pin #
Signal Name
1
VCC
2
USB0-
3
USB0+
4
GND
5
GGND
6
GGND
J5,J6:USB :
For connection to external USB device –4-pin USB Type 1 Connector (H)
Pin #
Signal Name
1
VCC
2
USB2-
3
USB2+
4
GND
5
NC
6
NC
LED Color
State
Green
Power On
LED: POWER ON/OFF
eBOX-3350MX
15
` PIN ASSIGNMENTS
J15: VGA – 15-pin D-Sub Connector
Pin # Signal Name
1
MR
2
MG
3
MB
4
NC
5
GND
Pin #
6
7
8
9
10
Signal Name
GND
GND
GND
NC
GND
Pin #
11
12
13
14
15
Signal Name
NC
VCC
HYSYNC
VSYNC
VCC
J9: LAN RJ-45 Connector
Pin #
Signal Name
Pin # Signal Name
1
FTXD+
2
FTXD-
3
FRXIN+
4
NC
5
NC
6
FRXIN-
7
NC
8
NC
eBOX-3350MX
16
How to use 75 x 75mm to 100 x 100 mm VESA Mount Rack
(Optional item)
1. Check the spare pars above.
2. Retaining screw on the VESA holes
of the eBOX-3350MX unit.
4. Front View
3. Rear View
5. Retaining screw to the LCD Monitor.
6. Done
eBOX-3350MX
17
WARRANTY
TERMS AND CONDITIONS
1. Warranty
The warranty terms for eBOX-3350MX series are twelve (12) months from the
beginning on the date of invoice. During the warranty period, DMP Electronics Will
repair replace the product covered under this limited warranty.
2. Service and Support
DMP Electronics Inc. provides the technical support for hardware problems with your
system throughout the warranty period. The technical support service is limited to
configuration and operation of eBOX-3350MX series sold by DMP Electronics Inc. The
technical support service does not offer software tutoring or training.
3. Return Merchandise Authorization(RMA)policy
If the DMP staff or dealer determines that a part is defective. Purchaser must call our
technical support service to obtain an RMA number before attempting to return any part.
Please refer to your nearest dealer for
To obtain an RMA number, Purchaser must follow procedures as below:
1. Complete the DMP Electronics Inc. standard RMA Form and fax back to the RMA
Department.
2. The RMA Number must be used within 7 DAYS
3. The RMA Number must be shown clearly on your shipping label.
4. DMP Electronics Inc. must receive all Returns before a replacement will be sent.
5. The repair cost is depends on the parts, the damage reasons, and whether under
warranty period…etc. The Seller will charge the Purchaser in a reasonable price.
6. A copy of the invoice for the RMA product(s) will also be shipped to Purchaser.
7. The freight of return to DMP Electronics Inc. is charges to Purchaser account and
accompanied by an RMA number. Any Returns with freight collect will be refused and
returned to you. After Repairing, the cost of freight will be paid by Seller.
8. DMP Electronics Inc. must receive all returned goods within the warranty period.
4. Shipping Policy
The Purchaser must pre-pay shipping for any defective system or parts returned under
the warranty. DMP Electronics Inc. shall not be liable for risk of loss or damage during
shipment of your returned system or parts if you fail to insure the shipment.
All products must be shipped back to DMP Electronics Inc. in original or equivalent
packaging. DMP Electronics Inc. will ship the repaired or replacement product(s) to
Purchaser by freight prepaid. Purchaser assumes the risk of loss. DMP Electronics Inc.
shall not be responsible for failure of the delivery service to make on-time delivery.
eBOX-3350MX
18
MEMO
eBOX-3350MX
19