Dell™ 1250c Color Printer
User's Guide
www.dell.com | support.dell.com
Contents
Before Beginning .......................................11
A Notes, Notices, and Cautions
. . . . . . . . .
1
Dell™ 1250c Color Printer User's Guide
2
Finding Information
3
4
13
.
15
. . . . . . . . . . . . . . . . .
17
Product Features .
. . . . . . . . . . . . . . . . . .
21
About the Printer .
. . . . . . . . . . . . . . . . . .
23
Front View
. . . . . . . . . . . . . . . . . . . . . . . .
23
Rear View
. . . . . . . . . . . . . . . . . . . . . . . .
24
. . . . . . . . . . . . . . . . . .
25
. . . . . . . . . . . . . . . . . . . . .
26
Space Requirements
Operator Panel
Securing the Printer .
Ordering Supplies
. . . . . . . . . . . . . . . . . .
26
. . . . . . . . . . . . . . . . . . . .
27
Setting Up Printer (Printer Setup) ...........29
Contents
1
5
Connecting Your Printer
. . . . . . . . . . . . .
Connecting Printer to Computer .
31
. . . . . . . . . . . .
31
. . . . . . . . . . . . . . . . . .
32
. . . . . . . . . . . . . . . . . . . . .
35
Turning On the Printer
6
Loading Paper
7
Installing Printer Drivers on Computers Running
Windows 41
Inserting the Drivers and Utility CD
Installing Printer Driver
. . . . . . . . . . .
41
. . . . . . . . . . . . . . . . .
41
For installing host-based printer driver
. . . . . .
41
For installing XML Paper Specification (XPS) printer driver 41
8
Installing Printer Drivers on Computers Running
Macintosh 45
Installing the Drivers and Software .
. . . . . . . . . .
45
Adding a Printer on Mac OS X 10.5 or Later Version(s) 45
Adding a Printer on Mac OS X 10.4.11
. . . . . . .
46
Adding a Printer on Mac OS X 10.3.9 .
. . . . . . .
46
Using Your Printer .....................................47
9
Print Media Guidelines
Paper .
. . . . . . . . . . . . . .
49
. . . . . . . . . . . . . . . . . . . . . . . . . .
49
Paper Characteristics
2
Contents
. . . . . . . . . . . . . . .
49
Recommended Paper
. . . . . . . . . . . . . . .
50
. . . . . . . . . . . . . . . .
51
. . . . . . . . . . . . . . . . . .
51
Unacceptable Paper
Selecting Paper
Selecting Preprinted Media and Letterhead .
. . .
52
. . . . . . . . . . . . . . .
52
. . . . . . . . . . . . . . . .
53
Printing on Letterhead
Loading Letterhead .
Selecting Pre-Punched Paper
. . . . . . . . . . .
53
. . . . . . . . . . . . . . . . . . . . . . . .
54
. . . . . . . . . . . . . . . . . . . . . . . . . .
55
Envelopes
Labels
Storing Print Media
. . . . . . . . . . . . . . . . . . .
56
. . . . . .
56
Supported Paper Sizes .
. . . . . . . . . . . . . .
56
Supported Paper Types
. . . . . . . . . . . . . .
57
Identifying Print Media and Specifications
Paper Type Specifications
. . . . . . . . . . . . .
58
. . . . . . . . . . . . . . . .
59
. . . . . . . . . . . . . . . . . . . . . . . . .
59
10 Loading Print Media
Capacity
Print Media Dimensions
Loading Print Media .
. . . . . . . . . . . . . . . .
59
. . . . . . . . . . . . . . . . . .
59
Loading Envelopes
. . . . . . . . . . . . . . . . .
Loading Letterhead .
. . . . . . . . . . . . . . . .
66
. . . . . . . . . . . .
67
. . . . . . . . . . . . . . . . . . . .
69
Using the Output Tray Extension
11 Operator Panel
64
Using the Operator Panel Buttons
. . . . . . . . . . .
Understanding the Operator Panel Lights
. . . . . . .
Contents
69
71
3
Common Light Sequences
Warnings
. . . . . . . . . . . . .
71
. . . . . . . . . . . . . . . . . . . . . .
72
Operator Call Errors
. . . . . . . . . . . . . . . .
Secondary light sequences
Fatal Errors
. . . . . . . . . . . .
75
. . . . . . . . . . . . . . . . . . . . .
76
Firmware Errors
. . . . . . . . . . . . . . . . . .
76
. . . . . . . . . . . .
77
. . . . . . . . . . . . . . . . . . . .
77
. . . . . . . . . . . . . . . . . . . . . . . . . .
79
Printing a Device Settings Page
Resetting Defaults
12 Printing
73
Tips for Successful Printing
. . . . . . . . . . . . . . .
79
. . . . . . . . . . . .
79
. . . . . . . . . . . . . . .
79
Sending a Job to Print
. . . . . . . . . . . . . . . . . .
79
Canceling a Print Job
. . . . . . . . . . . . . . . . . .
80
Tips on Storing Print Media
Avoiding Paper Jams .
Canceling From the Operator Panel
. . . . . . . .
80
Canceling a Job From the Computer Running Windows 80
Manual Duplex Printing (Windows Printer Driver Only)
81
Printing a Report Page
82
. . . . . . . . . . . . . . . . .
Printing a Printer Settings Page
The Operator Panel .
82
. . . . . . . . . . . . . . . .
83
. . . . . . . . . . . . . . . . . . . .
83
. . . . . . . . . . . . . . . . . . . . .
83
The Tool Box
Printer Settings
. . . . . . . . . .
Know Your Printer .....................................85
4
Contents
13 Understanding the Tool Box Menus
. . . .
87
. . . . . . . . . . . . . . . . .
87
. . . . . . . . . . . . . . . . .
87
. . . . . . . . . . . . . . . . . . .
88
. . . . . . . . . . . . . . . . . . . . . . .
89
Printer Settings Report
Printer Information
Menu Settings
Reports
Printer Maintenance
90
. . . . . . . . . . . . . . . . . .
90
. . . . . . . . . . . . . . . . . . .
92
. . . . . . . . . . . . . . . . . . . . .
92
System Settings
Paper Density
Adjust BTR
. . . . . . . . . . . . . . . . . .
Adjust Fuser
93
. . . . . . . . . . . . . . . . . . . .
Color Registration Adjustment
. . . . . . . . . . .
94
Adjust Altitude
. . . . . . . . . . . . . . . . . . .
95
Reset Defaults
. . . . . . . . . . . . . . . . . . .
96
Non-Dell Toner
. . . . . . . . . . . . . . . . . . .
96
BTR Refresh Mode
Diagnosis
. . . . . . . . . . . . . . . . .
97
. . . . . . . . . . . . . . . . . . . . . . . .
97
Chart Print
98
. . . . . . . . . . . . . . . . . . . . .
Machine Check
98
. . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . .
99
. . . . . . . . . . . . . . . .
99
Refresh Mode
. . . . . . . . . . . . . . . . . . .
100
Resetting Defaults .
. . . . . . . . . . . . . . . . . . .
100
Environment Sensor Info .
Developer Stir Mode
14 Understanding Your Printer Software .
Windows® .
.
103
. . . . . . . . . . . . . . . . . . . . . . .
Printer Status Window
Status Monitor Console
103
. . . . . . . . . . . . . .
103
Dell Supplies Management System
Software Update
103
. . . . . . . . . . . . . . .
. . . . . . . .
103
. . . . . . . . . . . . . . . . . .
104
Contents
5
Quick Launch Utility
. . . . . . . . . . . . . . . .
User Setup Disk Creating Tool
Macintosh®
. . . . . . . . . . .
105
. . . . . . . . . . . . . . . . . . . . . . .
106
Status Monitor Widget
15 Specifications
. . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . .
Operating System Compatibility
106
111
. . . . . . . . . . . .
111
. . . . . . . . . . . . . . . . . . . . . .
111
. . . . . . . . . . . . . . . . . . . . . . .
112
. . . . . . . . . . . . . . . . . . . . . . . . .
112
Power Supply
Dimensions
Memory
104
Page Description Language (PDL)/Emulation, Operating System, and
Interface . . . . . . . . . . . . . . . . . . . . . . . . . 112
. . . . . . . . . . . . . . . . . . . . . . .
112
. . . . . . . . . . . . . . . . . . . . . . . . . .
113
Environment
Cables
Maintaining Your Printer .......................115
16 Maintaining Your Printer
Conserving Supplies .
Storing Print Media
. . . . . . . . . . . .
. . . . . . . . . . . . . . . . . .
117
. . . . . . . . . . . . . . . . . . .
117
Storing Consumables
. . . . . . . . . . . . . . . . . .
Replacing Toner Cartridges
. . . . . . . . . . . . . . .
Installing a Toner Cartridge
Contents
118
118
. . . . . . . . . .
119
. . . . . . . . . . . .
120
Removing the Toner Cartridges
6
117
Cleaning Inside the Printer
. . . .
125
. . . . . . . . . . . . . .
126
. . . . . . . . . . . . . .
127
Cleaning the Color Toner Density (CTD) Sensor
Adjusting Color Registration
Performing Auto Correct
Printing the Color Registration Chart
. . . . . . .
127
. . . . . . . . . . . . . . . .
128
. . . . . . . . . . . . . . . . . .
129
Determining Values
Entering Values .
17 Clearing Jams
Avoiding Jams .
122
. . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . .
131
131
. . . . . . . . . . . . . . . . . . . . .
Identifying the Location of Paper Jams .
132
. . . . . . . .
Clearing Paper Jams From the Front of the Printer .
. .
133
Clearing Paper Jams From the Back of the Printer .
. .
134
. . . . . .
136
Clearing Paper Jams From the Output Tray .
Troubleshooting .......................................139
18 Troubleshooting
. . . . . . . . . . . . . . . . . .
Basic Printer Problems
141
. . . . . . . . . . . . . . . . .
141
Display Problems
. . . . . . . . . . . . . . . . . . . .
141
Printing Problems
. . . . . . . . . . . . . . . . . . . .
142
Print Quality Problems
. . . . . . . . . . . . . . . . .
The output is too light
. . . . . . . . . . . . . . .
143
143
Toner smears or print comes off/Stain on back side 144
Contents
7
Random spots/Blurred images
The entire output is blank
. . . . . . . . . . .
145
. . . . . . . . . . . . .
146
Streaks appear on the output
Pitched color dots
147
. . . . . . . . . . . . . . . . .
147
. . . . . . . . . . . . . . . . . . .
147
. . . . . . . . . . . . . . . . . . . . . . .
148
. . . . . . . . . . . . . . . . . . . . . .
148
. . . . . . . . . . . . . . . . . . . . . . . . .
150
Vertical blanks
Mottle .
Ghosting
Fog
. . . . . . . . . . .
Bead-Carry-Out (BCO)
Auger mark
. . . . . . . . . . . . . . .
150
. . . . . . . . . . . . . . . . . . . . .
151
Wrinkled/Stained paper
. . . . . . . . . . . . . .
The top margins is incorrect
. . . . . . . . . . . .
Color registration is out of alignment
153
. . . . . . .
154
. . . . . . . . . . . . .
155
. . . . . . . . . . . . . . . . . . . . . . . . . .
156
. . . . . . . . . . . . . . . . . . . . . . . . . . .
157
Protrudent / Bumpy paper
Noise .
Jam .
152
Misfeed jam
. . . . . . . . . . . . . . . . . . . .
Other Problems
158
. . . . . . . . . . . . . . . . . . .
159
. . . . . . . . . . . . . . . . . . . . .
160
Multi-feed jam
Contacting Service
. . . . . . . . . . . . . . . . . . .
160
Appendix ...................................................161
B Appendix
. . . . . . . . . . . . . . . . . . . . . . . .
Dell Technical Support Policy .
Online Services .
. . . . . . . . . . . . .
163
. . . . . . . . . . . . . . . . . .
163
Warranty and Return Policy
Recycling Information
8
Contents
163
. . . . . . . . . . . . . . .
164
. . . . . . . . . . . . . . .
164
Contacting Dell
. . . . . . . . . . . . . . . . . . . . .
Contents
164
9
10
Contents
Before Beginning
11
12
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your printer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data
and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury,
or death.
Information in this document is subject to change without notice.
© 2010 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of
Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo are trademarks of Dell Inc.; Microsoft,
Windows, Windows Server, and Windows Vista are either trademarks or registered trademarks of
Microsoft Corporation in the United States and/or other countries.
XML Paper Specification (XPS): This product may incorporate intellectual property owned by
Microsoft Corporation. The terms and conditions upon which Microsoft is licensing such
intellectual property may be found at http://go.microsoft.com/fwlink/?LinkId=52369; DES: This
product includes software developed by Eric Young (eay@mincom.oz.au); AES: Copyright©
2003, Dr Brian Gladman, Worcester, UK. All rights reserved. This product uses published AES
software provided by Dr Brian Gladman under BSD licensing terms; TIFF (libtiff): Copyright©
1988-1997 Sam Leffler and Copyright© 1991-1997 Silicon Graphics, Inc.; ICC Profile (Little
cms): Copyright© 1998-2004 Marti Maria.
Other trademarks and trade names may be used in this document to refer to either the entities
claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in
trademarks and trade names other than its own.
The printer software uses some of the codes defined by the Independent JPEG Group.
____________________
Notes, Notices, and Cautions
13
UNITED STATES GOVERNMENT RESTRICTED RIGHTS
This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication
or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii)
of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in
applicable FAR provisions: Dell Inc., One Dell Way, Round Rock, Texas, 78682, USA.
September 2010 Rev. A00
14
Notes, Notices, and Cautions
1
Dell™ 1250c Color Printer User's
Guide
Click the links to the left for information on the features, options, and
operation of your printer. For information on other documentation included
with your printer, see "Finding Information" on page 17.
To order replacement toner cartridges or supplies from Dell:
1 Double-click the icon on your desktop.
If you cannot find the icon on your desktop, follow the procedure below.
a
Navigate to x:\abc\Dell Printers\Additional Color Software\Reorder,
where x:\abc is the location where the printer software is installed.
b
Click the file DLRMM.EXE.
c
Click File on the toolbar.
d
Choose Send To from the drop-down menu, and then click
Desktop(create shortcut) on the submenu that appears.
2 Visit the Dell Printer Supplies website at www.dell.com/supplies, or order
Dell printer supplies by phone.
For best service, have your Dell printer Service Tag ready.
To locate the Service Tag of your printer, see "Express Service Code and
Service Tag" on page 19.
Dell™ 1250c Color Printer User's Guide
15
16
Dell™ 1250c Color Printer User's Guide
2
Finding Information
NOTE: The USB cable is not shipped with your printer.
What are you looking for?
Find it here
• Drivers for my printer
Drivers and Utilities CD
• My User's Guide
The Drivers and Utilities CD contains setup video,
documentation, and drivers for your printer. You can
use the CD to install/re-install drivers or access your
setup video and documentation.
Readme files may be included on your CD to provide
last-minute updates about technical changes to your
printer or advanced technical reference material for
experienced users or technicians.
• How to use my printer
Quick Reference Guide
Finding Information
17
What are you looking for?
Find it here
• Safety information
Product Information Guide
• Warranty information
CAUTION: Read and follow all safety instructions in
your Product Information Guide prior to setting up and
operating your printer.
How to set up my printer
Setup diagram
Troubleshooting
"Troubleshooting" on page 141
18
Finding Information
What are you looking for?
Express Service Code and
Service Tag
Find it here
Service Tag
xxxxxxx
Express Service Code
000 000 000 00
The Express Service Code and Service Tag are located
inside the side door of your printer.
• Latest drivers for my printer Go to support.dell.com
• Answers to technical service
support.dell.com provides several online tools,
and support questions
including:
• Documentation for my
• Solutions — Troubleshooting hints and tips,
printer
articles from technicians, and online courses
• Upgrades — Upgrade information for
components, such as printer driver
• Customer Care — Contact information, order
status, warranty, and repair information
• Downloads — Drivers
• Manuals — Printer documentation and product
specifications
Go to support.dell.com. Select your region, and fill in
the requested details to access help tools and
information.
Finding Information
19
20
Finding Information
3
Product Features
This chapter describes the product features and indicates their links.
2-Sided (Manual Duplex Print)
Multiple Up in the Layout tab (N-up Print)
Manual Duplex Print is to print two or
more pages on the front and back side of
a single sheet of paper manually. This
feature allows you to reduce the paper
consumption.
For more information, see "Manual
Duplex Printing (Windows Printer
Driver Only)" on page 81.
N-up Print enables you to print multiple
pages on a single sheet of paper. This
feature allows you to reduce the paper
consumption.
For more information, see the printer
driver's help.
Product Features
21
22
Product Features
4
About the Printer
This chapter provides an overview of your Dell™ 1250c Color Printer.
Front View
1
12
11
10
2
9
3
8 7 6
4
5
1
Operator Panel
2
Output Tray
3
Output Tray Extension
4
Print Head Cleaning Rod
5
Toner Access Cover
6
Power Switch
7
Paper Width Guides
8
Multipurpose Feeder (MPF)
9
Front Cover
10
Length Guide
11
MPF Extension
12
Paper Cover
About the Printer
23
Rear View
1
2
10
9
8
7
6
3
4
5
1
Wall Jack Connector
2
Rear Cover Release Handle
3
USB Port
4
Security Slot
5
Rear Cover
6
Transfer Roller
7
Paper Chute
8
Paper Feed Roller
9
Transfer Belt
10
Fuser Release Lever
24
About the Printer
Space Requirements
Place the printer at a location such that there is adequate space for using the
printer feeder and covers.
69 mm/2.7 inches
225 mm/
8.9 inches
100 mm/
3.9 inches
394 mm/
15.5 inches
307 mm/12.1 inches
295.5 mm/
11.6 inches
300 mm/11.8 inches
329.5 mm/13 inches
To avoid irregular screen image or malfunctioning of your printer, avoid
placing the printer in direct sunlight with the front cover opened.
About the Printer
25
Operator Panel
For more information on the operator panel, see "Operator Panel" on page 69.
Securing the Printer
To protect your printer from theft, you can use the optional Kensington lock.
Attach the Kensington lock to the security slot on your printer.
Security slot
For details, see the operating instructions supplied with the Kensington lock.
26
About the Printer
Ordering Supplies
You can order consumables from Dell on the Internet when using a networked
printer. Enter the IP address of your printer in your web browser, launch the
Dell Printer Configuration Web Tool, and click the Order Supplies at: to
order toner for your printer.
You can also order toner cartridges by the following method:
1 Click Start  All Programs  Dell Printers  Additional Color Laser
Software  Dell Supplies Management System.
The Dell Supplies Management System window appears.
2 Select your printer from the Select Printer Model list.
3 If ordering from the web:
a
Select a web address from the Select Reorder URL list.
b
Click the Visit Dell Printer supplies ordering web site.
The Dell 1250c Color Printer - Dell Supplies Management System
screen appears.
c
Enter the Service Tag, and then click OK.
The Service Tag is located inside the toner access cover of your printer.
Dell supplies web site appears.
Service Tag
xxxxxxx
Express Service Code
000 000 000 00
About the Printer
27
If you order by phone, call the number that appears in the Order by Phone
section.
28
About the Printer
Setting Up Printer
(Printer Setup)
29
30
5
Connecting Your Printer
Your Dell™ 1250c Color Printer interconnection cable must meet the
following requirements:
Connection type
Connection specifications
USB
USB 2.0 compatible
1
1 USB Port
Connecting Printer to Computer
A local printer is a printer attached to your computer using the USB cable.
USB Cable
The following operating systems support USB connection:
•
Microsoft® Windows® XP
•
Microsoft Windows XP 64-bit Edition
Connecting Your Printer
31
•
Windows Server® 2003
•
Windows Server 2003 x64 Edition
•
Windows Server 2008
•
Windows Server 2008 64-bit Edition
•
Windows Server 2008 R2
•
Windows Vista®
•
Windows Vista 64-bit Edition
•
Windows 7
•
Windows 7 64-bit Edition
•
Mac OS® X 10.3.9/10.4.11/10.5/10.6
To attach the printer to a computer:
1 Ensure that the printer, computer, and any other attached devices are
turned off and unplugged from the power source/outlet.
2 Connect the smaller USB connector into the USB port at the back of the
printer.
3 Connect the other end of the cable into a USB port of the computer.
NOTE: Do not connect the printer USB cable to the USB port available on the
keyboard.
Turning On the Printer
CAUTION: Do not use extension cords or power strips.
32
Connecting Your Printer
CAUTION: The printer should not be connected to a UPS system.
1 Connect the power cable to the wall jack connector on the back of your
printer (see "Rear View" on page 24).
2 Connect the other end of the cable to the power source.
3 Turn on the printer.
Connecting Your Printer
33
34
Connecting Your Printer
6
Loading Paper
NOTE: Use only laser print media. Do not use ink jet paper in your printer.
NOTE: For printing envelopes, see "Loading Print Media" on page 59.
1 Open the front cover by pulling out the instruction sheet.
2 Pull the paper cover out.
3 Remove the instruction sheet attached to the paper cover with adhesive
tape.
Loading Paper
35
4 Pull the length guide forward until it stops.
5 Pull the MPF extension forward until it stops.
6 Adjust the paper width guides to their maximum width.
36
Loading Paper
7 Before loading the print media, flex the sheets back and forth, and then
fan them. Straighten the edges of the stack on a level surface.
8 Load print media on the MPF with the top edge first and with the
recommended print side facing up.
9 Adjust the width guides until they rest lightly against the edges of the
stack of print media.
Loading Paper
37
10 Slide the length guide towards the printer until it touches the print media.
NOTE: Depending on the size of print media, first slide the length guide
backward until it stops, and then slide the MPF extension until it touches print
media.
38
Loading Paper
11 Insert the paper cover into the printer and then align the paper cover to
the marking on the paper tray.
12 Select the paper type from the printer driver if the loaded print media is
not standard plain paper. If a user-specified print media is loaded in the
MPF, you must specify the paper size setting by using the printer driver.
Loading Paper
39
40
Loading Paper
Installing Printer Drivers on
Computers Running Windows
7
Inserting the Drivers and Utility CD
1 Insert the Drivers and Utilities CD into your computer to start Easy Setup
Navigator.
NOTE: If the CD does not automatically launch, click Start All Programs
(for Windows Vista and Windows 7) Accessories (for Windows Vista and
Windows 7) Run, and then type D:\setup_assist.exe (where D
is the drive letter of your CD), and then click OK.
Installing Printer Driver
For installing host-based printer driver
1 Click Software Installation.
Connect printer to your computer screen appears.
2 When the installation is completed, click Finish to exit this tool.
For installing XML Paper Specification (XPS) printer driver
NOTE: Download and install the XPS printer driver at support.dell.com/support
NOTE: XPS driver is supported on the following operating systems: Windows 7,
Windows 7 64-bit Edition, Windows Vista, Windows Vista 64-bit Edition, Windows
Server 2008 R2, Windows Server 2008, and Windows Server 2008 64-bit Edition.
Windows Vista or Windows Vista 64-bit Edition
1 Extract the zip file you downloaded to your desired location.
2 Click Start Control Panel Hardware and Sound Printers.
3 Click Add a printer.
4 Click Add a local printer.
Installing Printer Drivers on Computers Running Windows
5 Select the port connected to this product, and then click Next.
6 Click Have Disk to display the Install From Disk dialog box.
7 Click Browse, and then select the extracted folder in step 1.
8 Click OK.
9 Select your printer name and click Next.
10 To change the printer name, enter the printer name in the Printer name
box. To use this printer as the default printer, select the check box
displayed under the Printer name. Click Next.
Installation starts.
If the User Account Control dialog box appears, click Continue.
NOTE: If you are an administrator on the computer, click Continue; otherwise,
contact your administrator to continue the desired action.
11 As the driver installation is completed, click Print a test page to print a test
page.
12 Click Finish.
Windows Server 2008 or Windows Server 2008 64-bit Edition
NOTE: You must log in as an administrator.
1 Extract the zip file you downloaded to your desired location.
2 Click Start Control Panel Hardware and Sound Printers.
3 Click Add a printer.
4 Click Add a local printer.
5 Select the port connected to this product, and then click Next.
6 Click Have Disk to display the Install From Disk dialog box.
7 Click Browse, and then select the extracted folder in step 1.
8 Click OK.
9 Select your printer name and click Next.
10 To change the printer name, enter the printer name in the Printer name
box.
To use this printer as the default printer, select the Set as the default
printer check box. Click Next.
42
Installing Printer Drivers on Computers Running Windows
Installation starts.
11 If you do not share your printer, select Do not share this printer. If you
share your printer, select Share this printer so that others on your network
can find and use it. Click Next.
12 As the driver installation is completed, click Print a test page to print a test
page.
13 Click Finish.
Windows 7, Windows 7 64-bit Edition, or Windows Server 2008 R2
1 Extract the zip file you downloaded to your desired location.
2 Click Start Devices and Printers.
3 Click Add a printer.
4 When you use Windows Server 2008 R2, click Add a local or network
printer as an administrator.
If the User Account Control dialog box appears, click Yes.
NOTE: If you are an administrator on the computer, click Yes; otherwise,
contact your administrator to continue the desired action.
5 Click Add a local printer.
6 Select the port connected to this product, and then click Next.
7 Click Have Disk to display the Install From Disk dialog box.
8 Click Browse, and then select the extracted folder in step 1.
9 Click OK.
10 Select your printer name and click Next.
11 To change the printer name, enter the printer name in the Printer name
box, and then click Next.
Installation starts.
12 If you do not share your printer, select Do not share this printer. If you
share your printer, select Share this printer so that others on your network
can find and use it. Click Next.
13 As the driver installation is completed, click Print a test page to print a test
page. To use this printer as the default printer, select the Set as the default
printer check box.
Installing Printer Drivers on Computers Running Windows
43
14 Click Finish.
44
Installing Printer Drivers on Computers Running Windows
Installing Printer Drivers on
Computers Running Macintosh
8
Download and install the printer drivers and software for Macintosh
operating system at support.dell.com/support
Installing the Drivers and Software
1 After downloading the drivers and software, double-click the Dell 1250c
Installer icon, and then click Continue.
2 Click Continue on the Introduction screen.
3 Select a language for the Software License Agreement.
4 After reading the Software License Agreement, click Continue.
5 If you agree to the terms of the Software License Agreement, click Agree to
continue the installation process.
6 Confirm the installation location, and then click Continue.
7 Click Install to perform the standard installation.
If you choose the custom installation, click Customize, select the items
that you want to install, and then click Install.
•
Printer Driver
•
Status Monitor Widget
8 Type the administrator's name and password, and then click OK.
9 Click Install to proceed with the installation.
10 Click Close to complete installation.
Adding a Printer on Mac OS X 10.5 or Later Version(s)
1 Turn on the printer.
2 Connect the USB cable between the printer and Macintosh computer.
3 Open the System Preferences, and click Print & Fax.
Installing Printer Drivers on Computers Running Macintosh
4 Click the Plus (+) sign, and click Default.
5 Select the printer connected via USB from the Printer Name list.
6 Name and Print Using are automatically entered.
7 Click Add.
Adding a Printer on Mac OS X 10.4.11
1 Turn on the printer.
2 Connect the USB cable between the printer and Macintosh computer.
3 Start Printer Setup Utility.
NOTE: You can find Printer Setup Utility in the Utilities folder in Applications.
4 Click Add.
5 Click Default Browser in the Printer Browser dialog box.
6 Select the printer connected via USB from the Printer list.
7 Name and Print Using are automatically entered.
8 Click Add.
Adding a Printer on Mac OS X 10.3.9
1 Turn on the printer.
2 Connect the USB cable between the printer and the Macintosh computer.
3 Start Printer Setup Utility.
NOTE: You can find Printer Setup Utility in the Utilities folder in Applications.
4 Click Add.
5 Select USB from the menu.
6 The Printer Model is automatically selected.
7 Click Add.
46
Installing Printer Drivers on Computers Running Macintosh
Using Your Printer
47
48
Print Media Guidelines
9
Print media can be paper, labels, envelopes, and coated paper among others.
Your printer provides high-quality printing on a variety of print media.
Selecting the appropriate print media for your printer helps avoid printing
troubles. This section describes selecting print media, caring for print media,
and loading the print media in Multipurpose Feeder (MPF).
Paper
For the best print quality in color, use 75 g/m2 (20 lb) xerographic, grain long
paper. For the best print quality in black and white, use 90 g/m2 (24 lb)
xerographic, grain long paper. Before buying large quantities of any print
media, it is recommended that you try a sample first.
When loading paper, identify the recommended print side on the paper
package, and load the paper accordingly. See "Loading Paper" on page 35 for
detailed loading instructions.
Paper Characteristics
The following paper characteristics affect print quality and reliability. It is
recommended that you follow these guidelines when evaluating new paper
stock.
Weight
The MPF automatically feeds paper whose weights range from 60 to 163 g/m2
(16 to 44 lb bond) grain long. Paper lighter than 60 g/m2 (16 lb) may not feed
properly, and could cause paper jams. For best performance, use 75 g/m2 (20
lb bond) grain long paper.
Curl
Curl is the tendency of print media to curve at its edges. Excessive curl can
cause paper feeding problems. Curl usually occurs after the paper passes
through the printer, where it is exposed to high temperatures. Storing paper
Print Media Guidelines
49
unwrapped, even in the paper feeder, can contribute to paper curling prior to
printing and cause feeding problems regardless of humidity. When printing
on curled paper, straighten the paper and then insert it into the MPF.
Smoothness
The degree of paper smoothness directly affects print quality. If the paper is
too rough, the toner does not fuse to the paper properly, resulting in poor
print quality. If the paper is too smooth, it can cause paper feeding problems.
Smoothness between 150 and 250 Sheffield points produces the best print
quality.
Moisture Content
The amount of moisture in the paper affects both print quality and the ability
of the printer to feed the paper properly. Leave the paper in its original
packaging until you are ready to use it. This limits the exposure of the paper
to moisture changes that can degrade its performance.
Grain Direction
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is
either grain long, running the length of the paper, or grain short, running the
width of the paper. For 60 to 135 g/m2 (16 to 36 lb bond) paper, grain long
fibers are recommended. For paper heavier than 135 g/m2 (36 lb bond), grain
short is preferred.
Fiber Content
Most high-quality xerographic paper is made from 100% chemically pulped
wood. Paper containing fibers such as cotton possess characteristics that can
result in degraded paper handling.
Recommended Paper
To ensure the best print quality and feed reliability, use dry 75 g/m2 (20 lb)
xerographic paper. Business paper designed for general business use also
provide acceptable print quality. Only use paper able to withstand high
temperatures without discoloring, bleeding, or releasing hazardous emissions.
The laser printing process heats paper to high temperatures. Check with the
manufacturer or vendor to determine whether the paper you have chosen is
acceptable for laser printers.
50
Print Media Guidelines
NOTE: Always print several samples before buying large quantities of any type of
print media. When choosing any print media, you should consider the weight, fiber
content, and color.
Unacceptable Paper
The following paper types are not recommended for use with the printer:
•
Chemically treated paper used to make copies without carbon paper, also
known as carbonless paper, carbonless copy paper (CCP), or no carbon
required (NCR) paper
•
Preprinted paper with chemicals that may contaminate the printer
•
Preprinted paper that can be affected by the temperature in the fuser
•
Preprinted paper that require a registration (the precise print location on
the page) greater than ±0.09 inches, such as optical character recognition
(OCR) forms
In some cases, you can adjust registration with your software program to
successfully print on these forms.
•
Coated paper (erasable bond), synthetic paper, thermal paper
•
Rough-edged, rough or heavily textured surface paper, or curled paper
•
Recycled paper containing more than 25% post-consumer waste that do
not meet DIN 19 309
•
Multiple-part forms or documents
•
Print quality may deteriorate (blank spaces or blotches may appear in the
text) when printing on talc or acid paper.
•
Moist paper that may cause wrinkle
Selecting Paper
Proper paper selection helps prevent jams and ensures trouble-free printing.
To help avoid jams or poor print quality:
•
Always use new, dry, and undamaged paper.
•
Before loading the paper, identify the recommended print side of the
paper. This information is usually indicated on the paper package.
•
Do not use paper that you have cut or trimmed yourself.
Print Media Guidelines
51
•
Do not mix print media sizes, weights, or types in the same source. This
may result in a paper jam.
•
Ensure that the paper is properly loaded in the MPF.
•
Flex paper back and forth, and then fan them. Straighten the edges of the
stack on a level surface.
Selecting Preprinted Media and Letterhead
When selecting preprinted media and letterhead paper for the printer:
•
Use grain long paper for best results.
•
Use only forms and letterhead printed using an offset lithographic or
engraved printing process.
•
Select paper that absorb ink, but do not bleed.
•
Avoid paper with rough or heavily textured surfaces.
•
Use paper printed with heat-resistant inks designed for use in xerographic
copiers. The ink must withstand temperatures of 225°C (437°F) without
melting or releasing hazardous emissions.
•
Use inks that are not affected by the resin in toner or the silicone in the
fuser. Inks that are oxidation-set or oil-based should meet these
requirements; latex inks might not. If you are in doubt, contact your paper
supplier.
Printing on Letterhead
Check with the manufacturer or vendor to determine whether the pre-printed
letterhead you have selected is acceptable for laser printers.
52
Print Media Guidelines
Loading Letterhead
Load the letterhead in the printer with the print side facing up. Ensure that
the title on the letter head enters the printer first.
Selecting Pre-Punched Paper
Pre-punched paper brands can differ in the number and placement of holes
and in manufacturing techniques. However, it may not be possible to print on
the paper to depending on the placement of holes on the paper.
To select and use pre-punched paper:
•
Test paper from several manufacturers before ordering and using large
quantities of pre-punched paper.
•
Paper should be punched at the paper manufacturer and not drilled into
paper already packaged in a ream. Drilled paper can cause jams when
multiple sheets feed through the printer. This may result in a paper jam.
•
Pre-punched paper can include more paper dust than standard paper. Your
printer may require more frequent cleaning and feed reliability may not be
as good as standard paper.
•
Weight guidelines for pre-punched paper are the same as non-punched
paper.
Print Media Guidelines
53
Envelopes
Depending on the choice of envelopes, it is possible to expect variable levels
of light wrinkling. Before buying large quantities of any print media, it is
recommended that you try a sample first. See "Loading Print Media" on
page 59 for instructions on loading an envelope.
When printing on envelopes:
54
•
Use only high-quality envelopes that are designed for use in laser printers.
•
Set the print media source to MPF. Set the paper type to Envelope, and
select the correct size of envelope from the printer driver.
•
For best performance, use envelopes made from 75 g/m2 (20 lb bond)
paper. You can use up to 105 g/m2 (28 lb bond) weight for the envelope
feeder as long as the cotton content is 25% or less. Envelopes with 100%
cotton content must not exceed 90 g/m2 (24 lb bond) weight.
•
Use only freshly unpackaged, undamaged envelopes.
•
Use envelopes that can withstand temperatures of 205°C (401°F) without
sealing, excessive curling, wrinkling, or releasing hazardous emissions. If
you have any doubts about the envelopes you are considering, check with
the envelope supplier.
•
Adjust the guide to fit the width of the envelopes.
•
To load envelope in MPF, the print side must be facing up.
•
See "Loading Envelopes" on page 64 for instructions on loading an
envelope.
•
Use one envelope size during a print job.
•
Ensure that the humidity is low because high humidity (more than 60%)
and the high printing temperatures may seal the envelopes.
•
For best performance, do not use envelopes that:
–
Have excessive curl or twist
–
Are stuck together or damaged in any way
–
Contain windows, holes, perforations, cutouts, embossing
–
Use metal clasps, string ties, or metal folding bars
–
Have an interlocking design
–
Have postage stamps attached
Print Media Guidelines
–
Have nicked edges or bent corners
–
Have rough, cockle, or laid finishes
Labels
Your printer can print on many labels designed only for use with laser printers.
When selecting labels:
•
Label adhesives, face sheet (printable stock), and topcoats must be able to
withstand temperatures of 205 °C (401 °F) and pressure of 25 pounds per
square inch (psi).
•
Use labels that can be without sealing, excessive curling, wrinkling, or
releasing hazardous emissions.
•
Do not use label sheets with a slick backing material.
NOTICE: Before buying large quantities of any print media, it is recommended that
you try a sample first.
When printing on labels:
•
Use labels that can withstand temperatures of 205 °C (401 °F) without
sealing, excessive curling, wrinkling, or releasing hazardous emissions.
•
Set the paper type to Label from the printer driver.
•
Do not load labels together with paper in the same tray.
•
Do not print within 1 mm (0.04 inches) of the die-cut.
•
Do not print within 1 mm (0.04 inches) of the edge of the label, of the
perforations, or between die-cuts of the label.
•
Do not print a label through the printer more than once.
•
Portrait orientation is preferred, especially when printing bar codes.
•
Do not use labels that have exposed adhesive.
•
Use full label sheets. Partial sheets may cause labels to peel off during
printing, resulting in a jam.
•
Do not use label sheets that have adhesive to the edge of the sheet. It is
recommended that zone coating of the adhesive is done at least 1 mm
(0.04 inches) away from edges. Adhesive material contaminates your
printer and could void your warranty.
Print Media Guidelines
55
CAUTION: Otherwise the printer occur in a jam and contaminate your printer and
your cartridges with adhesive. As a result, could void your printer and cartridge
warranties.
Storing Print Media
For proper print media storage, the following guidelines help avoid media
feeding problems and uneven print quality.
•
For best results, store print media in an environment where the
temperature is approximately 21°C (70°F) and the relative humidity is
40%.
•
Store cartons of print media on a pallet or shelf, rather than directly on the
floor.
•
If you store individual packages of print media out of the original carton,
ensure that they rest on a flat surface so that the edges do not buckle or
curl.
•
Do not place anything on top of the print media packages.
Identifying Print Media and Specifications
This section provides information on supported paper sizes, types, and
specification.
Supported Paper Sizes
Multipurpose Feeder (MPF)
A4 (210x297 mm)
Y
B5 (182x257 mm)
Y
A5 (148x210 mm)
Y
C5 (162x229 mm)
Y
Monarch (3.875x7.5 in)
Monarch LEF (7.5x3.875
Y
in)*1
Y
Envelope #10 (4.125x9.5 in)
Y
DL (110x220 mm)
Y
56
Print Media Guidelines
Multipurpose Feeder (MPF)
DL LEF (220x110
mm)*1
Y
Letter (8.5x11 in)
Y
Legal (8.5x14 in)
Y
Folio (8.5x13 in)
Y
Executive (7.25 x 10.5 in)
Y
Custom*2*3
Y
1
*
You can place the originals in a long-edge feed direction or in a short-edge
feed direction. The following illustration shows SEF and LEF. The arrow mark
in the illustration shows the orientation of the paper loading.
NOTE: Not available when the XPS Printer Driver is used.
*2 Custom width: 76.2 mm (3.00 inches) to 215.9 mm (8.50 inches)
The maximum width for envelope (DL LEF): 220 mm (8.66 inches)
Custom length: 127 mm (5.00 inches) to 355.6 mm (14.00 inches)
The maximum length for envelope (Monarch LEF): 98.4 mm
*3 Only the administrator user can set the custom size from the printer driver.
SEF
LEF
Supported Paper Types
Media
Multipurpose Feeder (MPF)
Plain
Y*
Plain Side 2
Y
Plain Thick
Y
Plain Thick Side 2
Y
Print Media Guidelines
57
Media
Multipurpose Feeder (MPF)
Recycled
Y
Recycled Side 2
Y
Label
Y
Covers
Y
Covers Side 2
Y
Envelope
Y
Coated
Y
Coated Side 2
Y
* Values marked by an asterisk (*) are the factory default menu settings.
Paper Type Specifications
Paper type
Plain Paper
Weight (gsm)
60–90
Remarks
-
Plain Thick Paper
91–105
-
Covers
106–163
-
Coated
106–163
Inkjet printer paper cannot
be used.
Label
-
Inkjet printer paper cannot
be used.
Envelopes
-
-
Recycled
60–105
-
58
Print Media Guidelines
Loading Print Media
10
Loading print media properly helps prevent jams and ensures trouble-free
printing.
Before loading print media, identify the recommended print side of the print
media. This information is usually on the print media package.
Capacity
Multipurpose Feeder (MPF) can hold:
•
150 sheets of standard paper
•
16.2 mm (0.64 inches) of thick paper
•
One sheet of coated paper
•
16.2 mm (0.64 inches) of post cards
•
Five envelopes
•
16.2 mm (0.64 inches) of labels
Print Media Dimensions
The MPF accepts print media within the following dimensions:
•
Width — 76.2 mm (3.00 inches) to 215.9 mm (8.50 inches)
•
Length — 127 mm (5.00 inches) to 355.6 mm (14.00 inches)
Loading Print Media
NOTE: Use only laser print media. Do not use ink jet paper in this printer.
1 Open the front cover.
Loading Print Media
59
2 Pull the paper cover out.
3 Pull the length guide forward until it stops.
4 Pull the MPF extension forward until it stops.
60
Loading Print Media
5 Adjust the paper width guides to their maximum width.
6 Before loading the print media, flex the sheets back and forth, and then
fan them. Straighten the edges of the stack on a level surface.
7 Load print media on the MPF with the top edge first and with the
recommended print side facing up.
Loading Print Media
61
8 Adjust the width guides until they rest lightly against the edges of the
stack of print media.
9 Slide the length guide towards the printer until it touches the print media.
NOTE: Depending on the size of print media, first slide the length guide
backward until it stops, and then slide the MPF extension until it touches print
media.
62
Loading Print Media
10 Insert the paper cover into the printer and then align the paper cover to
the marking on the paper tray.
Loading Print Media
63
Loading Envelopes
NOTE: When you print on envelopes, be sure to specify the envelope setting on the
printer driver. If not specified, the print image will be rotated 180 degrees.
When Loading Envelope#10, DL, or Monarch
Load envelopes with the side to be printed on facing up, the flap side facing
down, and the flap turned to the right.
To prevent DL and Monarch from being wrinkled, they are recommended to
be loaded with the print-side facing up, flap opened, and facing you.
When Loading C5
Load envelopes with the side to be printed on facing up, with the flap open.
64
Loading Print Media
NOTICE: Never use envelopes with windows, or coated linings. These lead to
paper jams and can cause damage to the printer.
NOTE: If you do not load envelopes in the MPF right after they have been removed
from the packaging, they may bulge. To avoid jams, flatten them as shown below
when loading them in the MPF.
NOTE: If envelopes are still not fed correctly, add some bending to the flap of the
envelopes as shown in the following illustration.
The amount of the bending shall be 5mm (0.20 inches) or less.
Loading Print Media
65
NOTE: To confirm the correct orientation of each print media such as envelopes,
see the instruction on the Envelope/Paper Setup Navigator on the printer driver.
Loading Letterhead
The letterhead must be toward the top edge of MPF with the print side facing
up. However, the letterhead must be inserted top edge first with the print side
facing down when loading paper into the MPF.
66
Loading Print Media
Using the Output Tray Extension
The output tray extension is designed to prevent print media from falling
from the printer after the print job is complete.
Before printing a document, ensure that the output tray extension is fully
extended.
Loading Print Media
67
68
Loading Print Media
11
Operator Panel
Using the Operator Panel Buttons
The operator panel has two buttons and several indicators that show the
status of the printer.
1
2
3
5
4
1
(Jam) indicator
•
2
Indicates that a paper jam occurred or the rear cover is open.
(Toner) indicator
•
3
Indicates that the toner is low or empty, or toner error occurred.
(Error) indicator
•
4
Indicates that an error occurred.
(Ready/Data) indicator
•
5
Indicates the printer status, such as receiving and printing data.
(Start) button/indicator
•
Press this button to start duplex printing after loading paper.
•
Press and hold this button to print the Report pages.
Operator Panel
69
6
(Cancel) button
•
7
Press this button to cancel a job or clear an error.
(Manual Duplex) indicator
•
8
Indicates that the printer is ready to print the second side (odd) pages
for duplex printing.
(Load Paper) indicator
•
Indicates that no paper is loaded or a paper jam occurred in the
multipurpose feeder.
The indicators provide information on the status of the printer and help you
locate each problem.
Indicator
Jam
Toner
Status
Condition
Orange on
A paper jam occurred.
Orange blinks
The rear cover is open.
Orange on
The specified toner cartridge is empty or not
installed when Dell toner cartridges are used
(Non-Dell Toner is set to Off).
Orange blinks
The specified toner is low when Dell toner
cartridges are used (Non-Dell Toner is set
to Off).
All toner indicators blink when the printer is in
the non-Dell toner mode (Non-Dell Toner
is set to On).
Error
Orange on
A fatal error occurred.
Orange blinks
An error occurred.
Green on
The printer is ready to print.
Green blinks
The printer is processing or printing.
Orange on
The printer is in the power saver mode.
Orange blinks
The printer is canceling.
Start
Green on
To continue printing, press the
Cancel
-
To cancel the current job or clear the error, press
the
(Cancel) button.
Ready/Data
70
Operator Panel
(Start) button.
Indicator
Status
Condition
Manual Duplex Green blinks
The printer is waiting for manual duplex printing.
Load Paper
Orange on
No paper is loaded or a paper jam occurred in the
multipurpose feeder.
Orange blinks
The wrong size of paper is loaded.
Understanding the Operator Panel Lights
The operator panel lights mean different things, depending on their
sequence. Orange or green lights that are off, on, and/or blinking indicate
printer conditions such as printer status, intervention (for example, out of
paper), or service.
Off
On
Fast Blink
Slow Blink
-
None
-
1
2
3
5
4
Common Light Sequences
The following table shows the most common light status.
Operator Panel
71
1
2
Jam
Toner
-
-
-
-
-
-
Ready
-
-
-
-
-
-
Processing
-
-
-
-
-
-
Printing
-
-
-
-
-
-
Canceling
-
-
-
-
-
-
Calibrating
-
-
-
-
-
-
Warming up
-
-
-
-
-
-
Waiting for incoming data
-
-
-
-
-
-
Initializing NVM
-
-
-
-
-
-
On Diagnosis when starting
-
-
-
-
-
-
In power saver mode
-
-
-
-
Waiting for manual duplex
printing. *1
*1
3
4
5
7
8
Printer Status
Error Ready Start Manual Load
/Data
Duplex Paper
Load paper for the second side (odd) pages, and press the
(Start) button . See
"Manual Duplex Printing (Windows Printer Driver Only)" on page 81.
Warnings
The following table shows the warning conditions. You can continue printing
even though the warning appears.
72
Operator Panel
1
2
Jam
Toner
Y
-
3
K
-
-
*1
-
-
-
The yellow toner is low.*2
-
-
-
*1
-
-
-
The magenta toner is low.*2
-
-
*1
-
-
-
The cyan toner is low.*2
-
*1
-
-
-
The black toner is low.*2
-
*1
-
-
-
The printer is in the non-Dell
toner mode.
-
-
-
-
-
-
-
Printer Status
-
-
-
8
C
-
-
7
-
-
5
M
-
-
4
Error Ready/ Start Manual Load
Data
Duplex Paper
-
-
-
-
*1
-
-
-
The yellow toner is empty.*3
-
-
-
*1
-
-
-
The magenta toner is empty.*3
-
-
*1
-
-
-
The cyan toner is empty.*3
*1
The Ready/Data indicator blinks or lights up green depending on the printer status.
*2
This warning appears only when Dell toner cartridges are used (Non-Dell
Toner is set to Off).
*3
In this case, you can continue printing in black and white.
Operator Call Errors
The following table shows the location where an error occurred. Operator call
errors require some kind of intervention to resolve the problem.
Operator Panel
73
1
2
Jam
Toner
-
3
Y
M
C
K
-
-
-
-
4
5
7
8
Cause/Remedy
Error Ready/ Start Manual Load
Data
Duplex Paper
-
-
No paper is loaded.
Load paper and press the
(Start) button.
See "Loading Paper" on
page 35.
-
-
-
-
-
-
-
-
Paper jam occurred.
See "Clearing Jams" on
page 131.
-
-
-
-
-
-
-
-
-
-
-
-
-
The rear cover is open.
Close the rear cover.
-
-
The wrong size of paper is
loaded.
See "Loading Paper" on
page 35.
-
-
-
-
-
-
-
-
-
An error occurred.
Press and hold the
(Start)
button to display the
secondary error light
sequences.
-
-
-
-
-
-
-
-
-
-
-
-
-
The specified toner cartridge
is low, not installed or not
supported.
-
-
-
-
-
See "Replacing Toner
Cartridges" on page 118.
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
74
-
-
-
-
-
-
-
-
-
-
Operator Panel
The density of the specified
toner is not enough. Re-install
or replace the specified toner
cartridge.
See "Replacing Toner
Cartridges" on page 118.
Secondary light sequences
When the Error indicator blinks, a secondary error has occurred. Press and
hold the
(Start) button to display the secondary error light sequences.
1
2
Jam
Toner
-
3
Y
M
C
-
-
-
K
4
5
7
8
Cause/Remedy
Error Ready/ Start Manual Load
Data
Duplex Paper
-
-
Memory overflow
Press the
(Cancel) button
to clear the message and
cancel the current print job.
See "Canceling a Print Job" on
page 80.
-
-
-
-
-
-
PDL (Page Description
Language) error
(Cancel) button
Press the
to clear the message and
cancel the current print job.
See "Canceling a Print Job" on
page 80.
-
-
-
-
-
-
Invalid job environment
The configuration of the
printer set on the printer driver
does not match the
configuration of your printer.
Press the
(Cancel) button
to cancel the current print job.
See "Canceling a Print Job" on
page 80.
Operator Panel
75
Fatal Errors
Contact Dell if this error occurs repeatedly. See "Contacting Dell" on
page 164.
1
2
3
Jam
Toner
-
-
4
5
7
8
Cause/Remedy
Error Ready/ Start Manual Load
Data
Duplex Paper
-
-
-
-
A fatal error occurred.
Turn off the printer, and then
on.
Firmware Errors
Contact Dell if this error occurs repeatedly. See "Contacting Dell" on
page 164.
1
2
Jam
-
3
Toner
Y
M
C
-
-
-
K
4
5
7
8
Cause/Remedy
Error Ready/ Start Manual Load
Data
Duplex Paper
-
-
A firmware error occurred.
Press the
(Cancel) button
to clear the error.
See "Canceling a Print Job" on
page 80.
-
-
-
-
-
A ROM erasing error occurred.
Turn off the printer, and then
on.
-
-
-
-
A ROM writing error occurred.
Turn off the printer, and then
on.
76
Operator Panel
1
2
Jam
3
Toner
Y
M
C
K
4
5
7
8
Cause/Remedy
Error Ready/ Start Manual Load
Data
Duplex Paper
-
-
-
An error occurred while
downloading the firmware.
Turn off the printer, and then
on.
Printing a Device Settings Page
Press and hold the
(Start) button when the Ready/Data indicator lights
(ready status) until the Ready/Data indicator blinks.
Resetting Defaults
After executing this function and rebooting the printer, all the menu
parameters are reset to their default values.
1 Turn off the printer.
2 Open the rear cover.
3 While holding down the
(Start) and the
same time, turn on the printer.
(Cancel) buttons at the
4 After the Orange LED on the Ready/Data indicators go out, release the
(Cancel) buttons.
(Start) and
5 Close the rear cover.
•
Initializes the non-volatile memory (NVM).
CAUTION: Never attempt to turn off the printer. The printer will cease to
function.
The printer restarts automatically to apply the settings and prints the
printer settings and device settings pages.
6 Check if the factory settings are restored by referring to the Printer
Settings and Device Settings pages.
Operator Panel
77
78
Operator Panel
Printing
12
This chapter covers tips for printing, how to print certain lists of information
from your printer, and how to cancel a job.
Tips for Successful Printing
Tips on Storing Print Media
Store your print media properly. For more information, see "Storing Print
Media" on page 117.
Avoiding Paper Jams
NOTE: It is recommended that you try a limited sample of any print media you are
considering using with the printer before purchasing large quantities.
By selecting appropriate print media and loading it properly, you can avoid
paper jams. See the following instructions on loading print media:
•
"Loading Print Media" on page 59
•
"Avoiding Jams" on page 131
If you experience a jam, see "Jam" on page 157 for instructions.
Sending a Job to Print
To support all of the printer features, use the printer driver. When you choose
Print from a software program, a window representing the printer driver
opens. Select the appropriate settings for the specific job you are sending to
print. Print settings selected from the driver have precedence over the default
menu settings selected from Tool Box.
You may need to click Preferences from the initial Print box to see all of the
available system settings you can change. If you are not familiar with a feature
in the printer driver window, open the online Help for more information.
To print a job from a typical Windows® application:
1 Open the file you want to print.
Printing
79
2 From the File menu, select Print.
3 Verify that the correct printer is selected in the dialog box. Modify the
system settings as needed (such as the pages you want to print or the
number of copies).
4 Click Preferences to adjust system settings not available from the first
screen, and then click OK.
5 Click OK or Print to send the job to the selected printer.
Canceling a Print Job
There are several methods for canceling a print job.
Canceling From the Operator Panel
To cancel a job after it has started printing:
1 Press the
(Cancel) button.
NOTE: Printing is canceled only for the current job. All the following jobs will
continue to print.
Canceling a Job From the Computer Running Windows
Canceling a Job From the Taskbar
When you send a job to print, a small printer icon appears in the right corner
of the taskbar.
1 Double-click the printer icon.
A list of print jobs appears in the printer window.
2 Select the job you want to cancel.
3 Press Delete on the keyboard.
Canceling a Job From the Desktop
1 Minimize all programs to reveal the desktop.
Click StartPrinters and Faxes (for Windows XP).
Click Start Devices and Printers (for Windows 7 and Windows Server®
2008 R2).
80
Printing
Click Start Control Panel Hardware and Sound Printers (for
Windows Vista®).
Click Start Control Panel Printers (for Windows Server 2008).
A list of available printers appears.
2 Double-click the printer you selected when you sent the job.
A list of print jobs appears in the printer window.
3 Select the job you want to cancel.
4 Press Delete on the keyboard.
Manual Duplex Printing (Windows Printer Driver
Only)
NOTE: When printing on curled paper, straighten the paper and then insert it into
the feeder.
NOTE: The XPS printer driver does not support manual duplex printing.
When you start manual duplex printing, the instruction window appears.
Note that the window cannot be reopen once closed. Do not close the
window until duplex printing is complete.
1 First print the even pages (rear sides).
For a six page document, rear sides are printed in the order of page 6, page
4, then page 2.
Printing
81
2 After the printing of even pages is complete, remove the paper stack from
the output tray.
NOTE: Warped or curled prints can cause paper jams. Straighten them
before setting them.
3 Next stack the prints and set them as they are (with the blank side face up)
into the MPF. Pages are printed in the order of page 1, page 3, then page 5.
4 Press the
(Start) button.
NOTE: Printing on both sides of the paper is not possible if the document
consists of various sizes of papers.
Printing a Report Page
To confirm your printer settings, print a report page.
This section describes two methods of printing a report page.
Printing a Printer Settings Page
To verify detailed printer settings, print a printer settings page.
See "Operator Panel" on page 69 or "Understanding the Tool Box Menus" on
page 87 to identify the display and operator panel buttons if you need help.
82
Printing
The Operator Panel
1 Ensure that the green LED on the
(Ready/Data) indicator is on and
(Start) button for over three
not blinking, and then press and hold the
seconds.
The printer settings page is printed.
The Tool Box
NOTE:
1 Click Start All Programs Dell Printers Dell 1250c Color Printer
Tool Box.
NOTE: The Select Printer window appears in this step, when multiple printer
drivers are installed on your computer. In this case, click the name of Dell
1250c Color Printer listed in Printer Name, and then click OK.
The Tool Box opens.
2 Click the Printer Settings Report tab.
3 Select Reports from the list at the left side of the page.
The Reports page is displayed.
4 Click the Printer Settings button.
The printer settings page is printed.
Printer Settings
You can select menu items and corresponding values from the Tool Box.
NOTE:
NOTE: Factory defaults may vary for different countries.
These settings are active until new ones are selected or the factory defaults are
restored.
To select a new value as a setting:
1 Click Start All Programs Dell Printers Dell 1250c Color Printer
Tool Box.
Printing
83
NOTE: The Select Printer window appears in this step, when multiple printer
drivers are installed on your computer. In this case, click the name of Dell
1250c Color Printer listed in Printer Name, and then click OK.
The Tool Box opens.
2 Click the Printer Maintenance tab.
3 Select the desired menu item.
Each menu item has a list of values for the menu item. A value can be:
•
A phrase or word to describe a setting
•
A numerical value that can be changed
•
An On or Off setting
4 Select the desired value, and then click the associated button with each
menu item.
Driver settings may have precedence over changes previously made and may
require you to change the Tool Box defaults.
84
Printing
Know Your Printer
85
86
13
Understanding the Tool Box Menus
The Tool Box allows you to view or specify the printer settings. You can also
diagnose the printer settings by using the Tool Box.
The Tool Box consists of the Printer Settings Report, Printer Maintenance,
and Diagnosis tabs.
NOTE: For how to start Tool Box, see "Understanding Your Printer Software" on
page 103.
Printer Settings Report
The Printer Settings Report tab contains the Printer Information, Menu
Settings, and Reports pages.
NOTE: Values marked by an asterisk (*) are the factory default menu settings.
Printer Information
Purpose:
To display the information of your printer.
Values:
Dell Service Tag Number
Displays Dell's service tag number.
Express Service Code
Displays the express service code of the printer.
Printer Serial Number
Displays the serial number of the printer.
Printer Type
Displays the type of the printer. Color Laser is
displayed normally.
Asset Tag Number
Displays the asset tag number of the printer.
Memory Capacity
Displays the memory capacity.
Processor Speed
Displays the processing speed.
Firmware Version
Displays the version of the controller.
MCU Firmware Version
Displays the version of the Machine Control Unit
(MCU) firmware.
Understanding the Tool Box Menus
87
Printing Speed (Color)
Displays the speed for color printing.
Printing Speed
(Monochrome)
Displays the speed for monochrome printing.
Menu Settings
Purpose:
To display the current settings of your printer.
Values:
System Settings
Paper Density
Adjust BTR
88
Power Saver Timer Sleep
Displays the time taken by the
printer before it enters Sleep mode
after it finishes a job.
Power Saver Timer Deep
Sleep
Displays the time taken by the
printer before it enters Deep Sleep
mode after it goes into Sleep
mode.
Fault Time-Out
Displays the time taken by the
printer before it cancels jobs that
stop abnormally.
Job Time-Out
Displays the amount of time that
the printer waits for data to arrive
from the computer.
Auto Log Print
Displays whether to automatically
print a job history report after
every 10 jobs.
Default Print Paper Size
Displays the default paper size.
Low Toner Alert Message
Displays whether to show the alert
message when the toner is low.
Plain
Displays the paper density of plain
paper.
Label
Displays the paper density of
labels.
Plain
Displays the voltage setting of the
transfer roller for plain paper.
Understanding the Tool Box Menus
Adjust Fuser
Plain Thick
Displays the voltage setting of the
transfer roller for thick plain paper.
Recycled
Displays the voltage setting of the
transfer roller for recycled paper.
Covers
Displays the voltage setting of the
transfer roller for cover paper.
Coated
Displays the voltage setting of the
transfer roller for coated paper.
Envelope
Displays the voltage setting of the
transfer roller for envelopes.
Label
Displays the voltage setting of the
transfer roller for labels.
Plain
Displays the temperature setting
of the fuser for plain paper.
Plain Thick
Displays the temperature setting
of the fuser for thick plain paper.
Recycled
Displays the temperature setting
of the fuser for recycled paper.
Covers
Displays the temperature setting
of the fuser for cover paper.
Coated
Displays the temperature setting
of the fuser for coated paper.
Envelope
Displays the temperature setting
of the fuser for envelopes.
Label
Displays the temperature setting
of the fuser for labels.
Auto Registration Displays whether to automatically adjust color registration.
Adjustment
Adjust Altitude
Displays the altitude of the location where the printer is installed.
Non-Dell Toner
Displays whether to use toner cartridge of another manufacturer.
BTR Refresh
Mode
Displays whether to execute counter measures for curling/
separating discharge of the paper.
Reports
Purpose:
Understanding the Tool Box Menus
89
To print the settings and history information of your printer.
The reports are printed in the paper size specified in printer settings. The
default is A4 or Letter.
Values:
Printer Settings
Click to print a detailed list of the printer settings.
Device Settings
Click to print a detailed list of the device settings.
Job History
Click to print the completed jobs history.
Error History
Click to print the error history.
Color Test Page
Click to print a color test page.
Printer Maintenance
The Printer Maintenance tab contains the System Settings, Paper Density,
Adjust BTR, Adjust Fuser, Color Registration Adjustment, Adjust Altitude,
Reset Defaults, Non-Dell Toner, and BTR Refresh Mode pages.
NOTE: Values marked by an asterisk (*) are the factory default menu settings.
System Settings
Purpose:
To configure the power saving mode, time-out time, job log auto print, mm/
inch setting, default paper size setting, and low toner alert message setting.
Values:
Sleep*1
5 minutes*
5–30 minutes
Deep Sleep
6 minutes*
1–6 minutes
90
Understanding the Tool Box Menus
Specifies the time taken by the
printer before it enters Sleep
mode after it finishes a job.
Specifies the time taken by the
printer before it enters Deep
Sleep mode after it goes into
Sleep mode.
Fault Time-Out
Job Time-Out
0: Off
Disables the fault time-out.
60 seconds*
3–300 seconds
Specifies the time taken by the
printer before it cancels jobs that
stop abnormally. The print job is
cancelled if it times out.
0: Off
Disables the job time-out.
*
30 seconds
5–300 seconds
Auto Log Print
Off*
Does not automatically print a job
history report.
On
Automatically prints a job history
report after every 10 jobs.
Default Print Paper A4
Size*2
Letter
Low Toner Alert
Message
Apply New
Settings
Specifies the amount of time that
the printer waits for data to arrive
from the computer. The print job
is cancelled if it times out.
Specifies the default paper size.
On*
Shows the alert message when the
toner is low.
Off
Does not show the alert message.
After you complete the settings, press the Apply New Settings
button to apply the changes.
Restart printer to Press the Restart printer to apply new settings button to apply
apply new settings the changes.
*1 Enter 5 in Sleep to put the printer in the Sleep mode five minutes after it finishes a
job. This uses less energy, but requires more warm-up time for the printer. Enter 5 if
your printer shares an electrical circuit with room lighting and you notice lights
flickering.
Select a high value if your printer is in constant use. In most circumstances, this
keeps the printer ready to operate with minimum warm-up time. Select a value
between 5 and 30 minutes for the Sleep mode if you want a balance between energy
consumption and a shorter warm-up period.
The printer automatically returns to the standby mode from the Sleep mode when it
receives data from the computer. You can also return the printer to the standby mode
by pressing any button on the operator panel.
*2 The default for mm/inch and Default Print Paper Size vary depending on countryspecific factory default.
Understanding the Tool Box Menus
91
Paper Density
Purpose:
To specify the paper density.
Values:
Plain
Normal*
Specifies the paper density of plain paper.
Light
Label
Normal*
Specifies the paper density of labels.
Light
Apply New Settings
After you complete the settings, press the Apply New
Settings button to apply the changes.
Restart printer to apply new Press the Restart printer to apply new settings button
settings
to apply the changes.
Adjust BTR
Purpose:
To specify the optimum voltage settings for printing for the transfer roller
(BTR). To lower the voltage, set negative values. To increase, set positive
values.
The default settings may not give the best output on all paper types. If you
see mottles on the print output, try to increase the voltage. If you see white
spots on the print output, try to decrease the voltage.
NOTE: The print quality changes depending on the values you select for this item.
Values:
Plain
0*
-3 – +3
Plain Thick
0*
-3 – +3
Recycled
0*
-3 – +3
92
Understanding the Tool Box Menus
Covers
0*
-3 – +3
Coated
0*
Envelope
0*
-3 – +3
-3 – +3
Label
0*
-3 – +3
Apply New
Settings
After you complete the settings, press the Apply New Settings
button to apply the changes.
Restart printer
to apply new
settings
Press the Restart printer to apply new settings button to apply the
changes.
Adjust Fuser
Purpose:
To specify the optimum temperature settings for printing for the fuser. To
lower the temperature, set negative values. To increase, set positive values.
The default settings may not give the best output on all paper types. When
the printed paper has curled, try to lower the temperature. When the toner
does not fuse on the paper properly, try to increase the temperature.
NOTE: The print quality changes depending on the values you select for this item.
Values:
Plain
0*
-3 – +3
Plain Thick
0*
-3 – +3
Recycled
0*
Covers
0*
-3 – +3
-3 – +3
Understanding the Tool Box Menus
93
Coated
0*
-3 – +3
Envelope
0*
-3 – +3
Label
0*
-3 – +3
Apply New
Settings
After you complete the settings, press the Apply New Settings
button to apply the changes.
Restart printer
to apply new
settings
Press the Restart printer to apply new settings button to apply the
changes.
Color Registration Adjustment
Purpose:
To set Color Registration Adjustment (individual yellow, magenta, cyan
correction) settings. When Auto Registration Adjustment is set to On, the
printer prints the color registration chart and adjusts the color registration by
using the chart. Color registration adjustments need to be made during the
initial setup of the printer or when the printer is moved to a different
location.
Values:
Auto Registration On*
Adjustment
Off
Auto Correct
*1
Print Color Regi Chart*1*2
94
Automatically adjusts color registration.
Does not automatically adjust color registration.
Click Start to automatically correct color
registration.
Click Start to open the Print Color Regi Chart
window, and then select the paper size and click
OK to print a color registration chart.
Understanding the Tool Box Menus
Registration
Adjustments*1
Y(Yellow)
0*
-5–+5
M(Magenta)
0*
Specifies lateral (perpendicular to
paper feed direction) color
adjustment values individually.
-5–+5
C(Cyan)
0*
-5–+5
LY(Left
Yellow)
0*
LM(Left
Magenta)
0*
LC(Left
Cyan)
0*
RY(Right
Yellow)
0*
RM(Right
Magenta)
0*
RC(Right
Cyan)
0*
-5–+5
Specifies process (paper feed
direction) color adjustment values
individually.
-5–+5
-5–+5
-5–+5
-5–+5
-5–+5
Apply New Settings
After you complete the settings, press the Apply
New Settings button to apply the changes.
Restart printer to apply new
settings
Press the Restart printer to apply new settings
button to apply the changes.
*1 This item is available only when Auto Registration Adjustment is set to Off.
*2 The color registration chart prints a lattice pattern of yellow, magenta, and cyan
lines. On the chart, find the values on the right side that are next to the line that is
perfectly straight for each of the three colors. If the value for this line is 0, color
registration is not needed. If the value for this line is any value other than 0, specify
the adjustment values under Registration Adjustments.
Adjust Altitude
Purpose:
To specify the altitude of the location where the printer is installed.
Understanding the Tool Box Menus
95
The discharge phenomenon for charging the photo conductor varies with
barometric pressure. Adjustments are performed by specifying the altitude of
the location where the printer is being used.
NOTE: An incorrect altitude adjustment setting leads to poor printing quality,
incorrect indication of remaining toner.
Values:
0 meter*
1000 meters
Specifies the altitude of the location where the printer
is installed.
2000 meters
3000 meters
Apply New Settings
After you complete the settings, press the Apply New
Settings button to apply the changes.
Restart printer to apply new Press the Restart printer to apply new settings button
settings
to apply the changes.
Reset Defaults
Purpose:
To initialize NVM (non-volatile memory) for system parameters. After
executing this function and rebooting the printer, all the menu parameters are
reset to their default values.
For details, see "Resetting Defaults" on page 100.
Values:
Start
Click to initialize the system parameters.
Non-Dell Toner
Purpose:
To use toner cartridge of another manufacturer.
96
Understanding the Tool Box Menus
NOTE: Using non-Dell-brand toner cartridges may make some printer features
unusable, reduce print quality and decrease the reliability of your printer. Dell
recommends only new Dell-brand toner cartridges for your printer. Dell does not
provide warranty coverage for problems caused by using accessories, parts, or
components not supplied by Dell.
NOTE: Before you use toner cartridge of another manufacturer, be sure to restart
the printer.
Values:
Non-Dell
Toner
Off*
Does not use toner cartridge of another manufacturer.
On
Use toner cartridge of another manufacturer.
Apply New Settings
After you complete the settings, press the Apply New
Settings button to apply the changes.
Restart printer to apply new Press the Restart printer to apply new settings button
settings
to apply the changes.
BTR Refresh Mode
Purpose:
To execute counter measures for curling/separating discharge of the paper.
Values:
BTR Refresh Off*
Mode
On
Apply New Settings
Does not automatically execute counter measures for
curling/separating discharge of the paper.
Automatically executes counter measures for curling/
separating discharge of the paper.
After you complete the settings, press the Apply New
Settings button to apply the changes.
Restart printer to apply new Press the Restart printer to apply new settings button
settings
to apply the changes.
Diagnosis
The Diagnosis tab contains the Chart Print, Machine Check, Environment
Sensor Info, Developer Stir Mode, and Refresh Mode pages.
Understanding the Tool Box Menus
97
NOTE: Values marked by an asterisk (*) are the factory default menu settings.
Chart Print
Purpose:
To print various charts that can be used for diagnosing your printer.
Values:
Paper Size
A4
Selects the paper size to print charts.
Letter
Ghost Configuration Chart
Click to print a chart to check for ghost printing.
4 Colors Configuration
Chart
Click to print bands of yellow, magenta, cyan, and
black with varying density.
Alignment Chart
Click to print a chart, and then check for proper
alignment of the print image on the paper.
Drum Refresh
Configuration Chart
Prints a chart to check the light fatigue of the drum
cartridge.
Machine Check
Purpose:
To check the operation of the different components of the printer.
Values:
98
Understanding the Tool Box Menus
Machine
Check
Main Motor
Operation Check*
Click Start to operate the main motor inside
the printer. Confirm the motor sound.
Feed Roll Operation Click Start to operate the feed roll. Confirm
the motor sound.
Check*1
REGI CLUTCH
Operation Check
Click Start to operate the REGI CLUTCH.
Confirm that you can hear the clutch clicking.
Dispense Motor
Check (Yellow)
Click Start to operate the dispense motor for
each toner cartridge. Confirm the motor
sound.
Dispense Motor
Check (Magenta)
Dispense Motor
Check (Cyan)
Dispense Motor
Check (Black)
Play of Sound
Click to play back through speakers of your
computer a recording of the normal sound for
the currently selected Machine Check item.
Start
Click to check the operation of the items
selected with Machine Check and output the
results to Result.
*1
When you perform the feed roll operation check, remove the paper from the
Multipurpose Feeder (MPF).
Environment Sensor Info
Purpose:
To output the internal environment sensor information of the printer to
Result by pressing the Get Environment Sensor Info button.
Developer Stir Mode
Purpose:
To rotate the developer motor and stir the toner in the toner cartridge.
Values:
Understanding the Tool Box Menus
99
Start
Click to stir the toner.
Refresh Mode
Purpose:
To use up a toner cartridge when you need to replace it before the end of its
life, or to stir the toner in a new toner cartridge.
NOTE: Using the Refresh Mode consumes extra toner.
Values:
Yellow
Click to clean the toner in the yellow toner cartridge.
Magenta
Click to clean the toner in the magenta toner
cartridge.
Cyan
Click to clean the toner in the cyan toner cartridge.
Black
Click to clean the toner in the black toner cartridge.
Resetting Defaults
After executing this function and rebooting the printer, all the menu
parameters are reset to their default values.
NOTE:
1 Click Start All Programs Dell Printers Dell 1250c Color Printer
Tool Box.
NOTE: When multiple printer drivers are installed on your computer, the
Select Printer window appears. In this case, click the name of Dell 1250c
Color Printer listed in Printer Name, and then click OK.
The Tool Box opens.
2 Click the Printer Maintenance tab.
3 Select Reset Defaults from the list at the left side of the page.
The Reset Defaults page is displayed.
4 Click Start.
100
Understanding the Tool Box Menus
The printer restarts automatically to apply the settings.
Understanding the Tool Box Menus
101
102
Understanding the Tool Box Menus
Understanding Your Printer
Software
14
Use the Drivers and Utilities CD that shipped with your printer to install a
combination of software programs, depending on your operating system.
Windows®
Printer Status Window
The Printer Status window alerts you when there is a warning or when an
error occurs, for example, when a paper jam occurs or toner is running low.
By default, the Printer Status window launches only when an error occurs.
When an error occurs, the error message appears on the Printer Status
window. You can set the Printer Status window to always launch when
printing in Printing Status Window Properties.
You can also check the toner level of your printer.
Status Monitor Console
Use the Status Monitor Console to manage multiple instances of the Status
Window for a particular printer.
Select a printer from the list view (or Printer Selection) by clicking its name
to open a Status Window for a particular printer.
Dell Supplies Management System
You can launch the Dell Supplies Management System dialog box from the
All Programs menu or the desktop icon.
You can order consumables by phone or from the web.
1 Click Start All Programs Dell Printers Additional Color Laser
Software Dell Supplies Management System.
The Dell Supplies Management System window appears.
2 Select your printer from the Select Printer Model list.
Understanding Your Printer Software
103
3 If you are ordering from the web:
a
Select a web address from the Select Reorder URL list.
b
Click Visit Dell printer supplies ordering web site.
Dell 1250c Color Printer - Dell Supplies Management System window
appears.
c
Enter the Service Tag, and then click OK.
If you order by phone, call the number that appears in the Order by Phone
section.
Software Update
The firmware and/or driver updates can be downloaded from the Dell
Support website located at support.dell.com.
Quick Launch Utility
Using the Quick Launch Utility window, you can open Status Window, Tool
Box, Updater and Troubleshooting.
To use the Quick Launch Utility, select to install the Quick Launch Utility
when you install the Dell software.
To open the Quick Launch Utility window:
1 Click Start All Programs Dell Printers Additional Color Laser
Software Quick Launch Utility.
The Quick Launch Utility dialog box opens.
2 The Quick Launch Utility window provides four buttons; Status
Window, Tool Box, Updater, and Troubleshooting.
To exit, click the X button at the top-right of the window.
104
Understanding Your Printer Software
For details, click the Help button of each application.
Status Window
Click to open the Printing Status window. See "Printer
Status Window" on page 103.
Tool Box
Click to open the Tool Box. See "Understanding the Tool
Box Menus" on page 87.
Updater
Click to update the Dell software and printer firmware.
Troubleshooting
Click to open the Troubleshooting Guide, which allows you
to resolve issues by yourself.
User Setup Disk Creating Tool
The User Setup Disk Creating Tool program located in the Make Disk folder
of the Utilities folder on the Drivers and Utilities CD and the printer drivers
located on the Drivers and Utilities CD are used to create driver installation
packages that contain custom driver settings. A driver installation package
can contain a group of saved printer driver settings and other data for things
such as:
•
Print orientation and Multiple Up (document settings)
•
Watermarks
If you want to install the printer driver with the same settings to multiple
computers running on the same operating system, create a setup disk in a
floppy disk or in a server on the network. Using the setup disk that you have
created will reduce the amount of work required when installing the printer
driver.
•
Install the Dell™ 1250c Color Printer driver in the computer on which the
setup disk is to be created.
•
The setup disk can only be used on the operating system on which the disk
was created or computers running the same operating system. Create a
separate setup disk for each of the operating systems.
Understanding Your Printer Software
105
Macintosh®
Status Monitor Widget
Status Monitor Widget is a printer utility that promotes efficient use of the
printer through the exchange of information between the Macintosh and the
printer.
To open the Status Monitor Widget:
Click the Dashboard icon in the dock to launch Dashboard.
NOTE: If the Select a printer. message is displayed, select your
printer in Preferences. For more information on Preference, see "Preferences" on
page 107.
Status Monitor window appears.
1
2
3
4
1 Printer Status Message Area
Displays a message of the current printer status.
NOTE: The Status Monitor Widget automatically obtains the printer
information at the updated interval that can be specified in Preferences. Also,
the printer status is refreshed when Dashboard is launched or Preferences is
closed.
106
Understanding Your Printer Software
NOTE: If you receive no response from the printer or the printer is processing
a job using a USB connection, the message Cannot get printer
information is displayed.
2 Printer Status Image Area
Displays the image of printer condition.
•
Estimated Toner Level image
Displays the estimated toner level of each color if the printer is
functioning properly.
Less than 29%
Less than 9%
Unknown
NOTE: If the utility does not receive a response from the printer, the Unknown
toner image is displayed.
•
Printer error image
Displays an indication image when an error occurs.
An error has occurred and the printer requires your
attention to correct a problem.
An error has occurred and the printer cannot be used.
An unknown error has occurred and the printer cannot be
used.
3 Info (i) button
Click this button to open Preferences.
NOTE: The Info (i) button appears on the lower-right corner of the window
when the cursor is over the Status Monitor window.
Understanding Your Printer Software
107
Printer
Displays a list of available printer names in the
drop-down list. The first printer displayed in this
list is set as default.
Status Update Interval
You can update the interval of the printer status.
By default, it is set to obtain the printer
information every 10 seconds. The range varies
between 0 and 600.
SNMP Community Name
You can change the SNMP (Simple Network
Management Protocol) community name if using
default community name (public). Up to 31
characters can be entered.
Service Tag button*1
done button
Click this button to return to the Printer Status
window.
*1 This item is only available for the network printer.
4 Order Supplies button
Click this button to display the Order window.
This window provides you with the information for ordering printer
supplies by telephone or from the web site.
NOTE: The Order window automatically appears when low toner is detected.
108
Understanding Your Printer Software
Order Online
Select a web address from the drop-down list and
click Visit Dell printer supplies ordering web site.
hyperlink to access the web site for ordering Dell
printer supplies.
Order by Phone
Displays a list of available phone numbers that you
can call to order Dell printer supplies.
Understanding Your Printer Software
109
110
Understanding Your Printer Software
15
Specifications
Operating System Compatibility
Your Dell™ 1250c Color Printer is compatible with Microsoft® Windows®
XP, Windows XP 64-bit Edition, Windows Server® 2003, Windows Server
2003 x64 Edition, Windows Server 2008, Windows Server 2008 64-bit
Edition, Windows Server 2008 R2, Windows Vista®, Windows Vista 64-bit
Edition, Windows 7, and Windows 7 64-bit Edition, Mac OS® X Version
10.3.9, 10.4.11, 10.5.8, and 10.6.
1
Dell technical phone support only supports factory-installed operating
systems (Microsoft) for the first 30 days for free. See
http://www1.us.dell.com/content/products/compare.aspx/
laser?c=us&cs=555&l=en&s=biz for more details. The customer will have
to purchase technical support from the manufacturer of the operating system
in order to get technical assistance beyond 30 days.
2
If the customer has other operating systems and has purchased Gold
Technical Support (for more information on Gold Technical Support, see
http://www1.us.dell.com/content/topics/global.aspx/services/en/
gts?c=us&cs=555&l=en&s=biz), the telephone support will be a "best
effort" attempt to resolve the operating system issue. If the manufacturer
needs to be contacted, the customer must pay an additional fee for that
support. The only time that Dell pays for the third party support is when Dell
is responsible for the issue. In the case of getting the printer installed and
working, this is configuration and the customer would be responsible for
paying.
Power Supply
Rated Voltage
220-240 VAC
Frequency
50/60 Hz
50/60 Hz
Current
5.0 A
11.0 A
110-127 VAC
Specifications
111
Dimensions
Height: 225 mm (8.9 inches) Width: 394 mm (15.5 inches) Depth: 300 mm
(11.8 inches)
Weight (not including cartridge): 11.3 kg (24.9 lb)
Memory
Base memory
64 MB
Page Description Language (PDL)/Emulation,
Operating System, and Interface
PDL/Emulations Host-based printing system
OSes
Microsoft Windows 7, Windows 7 64-bit Edition, Windows Vista,
Windows Vista 64-bit Edition, Windows Server 2008, Windows
Server 2008 64-bit Edition, Windows Server 2008 R2, Windows
XP, Windows XP 64-bit Edition, Windows Server 2003, Windows
Server 2003 x64 Edition, Mac OS X Version 10.3.9, 10.4.11,
10.5.8, and 10.6
Interface
Standard local:
USB 2.0
Environment
Operation
Temperature
10-32°C
Relative humidity
10-85% RH (no condensation)
Print Quality Guarantee
Temperature
112
Specifications
15-28°C
Relative humidity
20-70% RH (no condensation)
Storage
Temperature range
-20-40°C
Storage humidity range
5-85% RH (no condensation)
Altitude
Operating
Up to 3,100 m (10,000 feet)
Storage
70.9275 Kpa
Cables
Your interconnection cable must meet the following requirements:
1
Connection type
Connection specifications and symbols
USB
USB 2.0
1
Specifications
113
114
Specifications
Maintaining Your Printer
115
116
Maintaining Your Printer
16
Periodically, your printer requires you to complete certain tasks to maintain
optimum print quality. If several people are using the printer, you may want to
designate a key operator to maintain your printer. Refer printing problems
and maintenance tasks to this key operator.
Conserving Supplies
You can change several settings in your printer driver to conserve toner
cartridge and paper.
Supply
Setting
Function
Toner
cartridge
Toner Saving Mode in
This check box allows the users to select a
the Advanced tab of the print mode that uses less toner. When this
printer driver
feature is used, the image quality will be lower
than when it is not used.
Print
media
Multiple Up in the
The printer prints two or more pages on
Layout tab of the printer oneside of a sheet. The available numbers that
driver
each printer driver can print one sheet of paper
are as follows:
• Windows Printer Driver: 2, 4, 8, 16, or 32
pages
• Macintosh Printer Driver: 2, 4, 6, 9 or 16
pages
Combined with the duplex setting, Multiple
Up allows you to print up to 64 pages on one
sheet of paper. (32 images on the front and 32
on the back)
Storing Print Media
To avoid potential paper feeding problems and uneven print quality, you need
to consider the following points:
Maintaining Your Printer
117
•
To achieve the best possible print quality, store print media in an
environment where the temperature is approximately 21°C (70°F) and the
relative humidity is 40%.
•
Store cartons of print media on a pallet or shelf, rather than directly on the
floor.
•
If you store individual packages of print media out of the original carton,
ensure that they rest on a flat surface so the edges do not buckle or curl.
•
Do not place anything on top of the print media packages.
Storing Consumables
Store consumables in their original packaging until you need to use them. Do
not store consumables in:
•
Temperatures greater than 40°C (104°F).
•
An environment with extreme changes in humidity or temperature.
•
Direct sunlight.
•
Dusty places.
•
A car for a long period of time.
•
An environment where corrosive gases are present.
•
An environment with salty air.
Replacing Toner Cartridges
CAUTION: Before performing any of the following procedures, read and follow
the safety instructions in your Product Information Guide.
Dell toner cartridges are available only through Dell. You can order more
cartridges online at http://www.dell.com/supplies or by phone. To order by
phone, see "Contacting Dell" on page 164.
It is recommended that you use Dell toner cartridges for your printer. Dell
does not provide warranty coverage for problems caused by using accessories,
parts, or components not supplied by Dell.
CAUTION: Never throw used toner cartridges into fire. The residual toner could
explode resulting in burns and injuries.
118
Maintaining Your Printer
CAUTION: Do not shake the used toner cartridge to avoid spilling of toner.
Removing the Toner Cartridges
1 Turn off the printer.
2 Open the toner access cover.
3 Pinch the cartridge firmly as shown in the illustration.
4 Pull the toner cartridge out.
Maintaining Your Printer
119
CAUTION: Always pull the cartridge out slowly so that you do not spill any toner.
Installing a Toner Cartridge
1 Unpack a new toner cartridge of the desired color and shake it five to six
times to distribute the toner evenly.
NOTE: Ensure that the color of the new toner cartridge matches that on the
handle before replacing it.
NOTE: Handle the toner cartridge carefully to avoid spillage of the toner.
2 Remove the tape from the toner cartridge.
120
Maintaining Your Printer
3 Adjust the toner cartridge to the associated cartridge holder, and then
insert it firmly by pressing near the center of the label until the cartridge
clicks.
4 Close the toner access cover.
Maintaining Your Printer
121
Y
Cleaning Inside the Printer
CAUTION: To prevent electric shock, always turn off the printer and disconnect
the power cable from the grounded outlet before performing maintenance.
1 Confirm that the printer is not in operation, and open the toner access
cover.
2 Pinch the cartridge firmly as shown in the illustration.
122
Maintaining Your Printer
3 Pull the toner cartridge out.
4 Pull the other three cartridges out as well.
5 Pull the cleaning rod out.
Maintaining Your Printer
123
6 Insert the cleaning rod fully into the hole beside the arrow on the printer
until its tip reaches the interior of the printer as illustrated below, and then
pull it out.
7 Repeat the same procedure for the other three holes.
8 Return the cleaning rod to its original location.
9 Replace the black cartridge by adjusting it to the associated cartridge
holder, and then insert it firmly by pressing near the center of the label
until the cartridge clicks.
124
Maintaining Your Printer
10 Replace the other three cartridges as well.
11 Close the toner access cover.
Y
Cleaning the Color Toner Density (CTD) Sensor
CAUTION: To prevent electric shock, always turn off the printer and disconnect
the power cable from the grounded outlet before performing maintenance.
1 Ensure that the printer is turned off.
2 Push the rear cover release handle and open the rear cover.
Maintaining Your Printer
125
3 Clean the CTD sensor inside the printer with a clean dry cotton swab.
4 Close the rear cover.
Adjusting Color Registration
This section describes how to adjust the color registration when you first
install the printer or after moving it to a new location.
126
Maintaining Your Printer
Performing Auto Correct
Auto Correct on the Tool Box allows you to correct the color registration
automatically.
NOTE:
1 Click Start All Programs Dell Printers Dell 1250c Color Printer
Tool Box.
NOTE: The Select Printer window appears in this step, when multiple printer
drivers are installed on your computer. In this case, click the name of Dell
1250c Color Printer listed in Printer Name, and then click OK.
The Tool Box opens.
2 Click the Printer Maintenance tab.
3 Select Color Registration Adjustment from the list at the left side of the
page.
The Color Registration Adjustment page is displayed.
4 Uncheck the check box next to On.
5 Click the Start button next to Auto Correct.
The color registration is corrected automatically.
Printing the Color Registration Chart
NOTE:
1 Click Start All Programs Dell Printers Dell 1250c Color Printer
Tool Box.
NOTE: The Select Printer window appears in this step, when multiple printer
drivers are installed on your computer. In this case, click the name of Dell
1250c Color Printer listed in Printer Name, and then click OK.
The Tool Box opens.
2 Click the Color Printer Maintenance tab.
3 Select Color Registration Adjustment from the list at the left side of the
page.
The Registration Adjustment page is displayed.
4 Click the Start button next to Color Regi Chart.
Maintaining Your Printer
127
The color registration chart is printed.
Determining Values
On the color registration chart printed, find the straightest lines where the
two black lines and the colored line are most closely aligned for each color (Y,
M, and C).
If you find the straightest line, make a note of the value (-5 - +5) indicated by
the straightest line for each color.
When the value is 0 for each color, you do not need to adjust the color
registration.
When the value is not 0, enter the value according to the procedure in
"Entering Values" on page 129.
128
Maintaining Your Printer
Entering Values
Using the Tool Box, enter the values that you found in the color registration
chart to make adjustments.
NOTE:
1 Click Start All Programs Dell Printers Dell 1250c Color Printer
Tool Box.
Maintaining Your Printer
129
NOTE: The Select Printer window appears in this step, when multiple printer
drivers are installed on your computer. In this case, click the name of Dell
1250c Color Printer listed in Printer Name, and then click OK.
The Tool Box opens.
2 Click the Printer Maintenance tab.
3 Select Color Registration Adjustment from the list at the left side of the
page.
The Color Registration Adjustment page is displayed.
4 Select the value with the straight line, and then click the Apply New
Settings button.
5 Click the Start button next to Print Color Regi Chart.
The color registration chart is printed with the new values.
6 Adjust till all straight lines are at the value of 0. Show image of before and
after adjustment will help.
NOTICE: After printing the color registration chart, do not turn off the printer until
the printer motor has stopped running.
130
Maintaining Your Printer
Clearing Jams
17
Careful selection of appropriate print media and proper loading allow you to
avoid paper jams. See "Print Media Guidelines" on page 49 for more
information.
NOTE: Before buying large quantities of any print media, it is recommended that
you try a sample first.
Avoiding Jams
•
Use only recommended print media. See "Print Media Guidelines" on
page 49 for more information.
•
See "Loading Print Media" on page 59 to load print media properly.
•
Do not overload the print media sources. Ensure that the stack print
media height does not exceed the maximum height indicated by the line
with an arrow on each width guide.
•
Do not load wrinkled, creased, damp, or curled print media.
•
Flex, fan, and straighten print media before you load it. If a jam occurs
with print media, try feeding one sheet at a time through the feeder.
•
Do not use print media that you have cut or trimmed yourself.
•
Do not mix print media sizes, weights, or types in the same print media
source.
•
Ensure that the recommended print side is face up when you insert the
print media.
•
Keep print media stored in an acceptable environment. For more
information, see "Storing Print Media" on page 56.
•
Ensure that all cables that connect to the printer are correctly attached.
•
Over tightening the guides may cause jams.
Clearing Jams
131
Identifying the Location of Paper Jams
CAUTION: Do not attempt to clear any jams using tools or instruments. This may
permanently damage the printer.
The following illustration shows where paper jams may occur along the print
media path.
1
3
2
4
6
1
Output Tray
2
Transfer Belt
3
Fuser Release Lever
4
Rear Cover
5
Front Cover
6
Multipurpose Feeder (MPF)
132
Clearing Jams
5
Clearing Paper Jams From the Front of the Printer
CAUTION: Before performing any of the following procedures, read and follow
the safety instructions in your Product Information Guide.
NOTE: To resolve the error displayed on the operator panel, you must clear all print
media from the print media path.
1 Pull the paper cover out.
2 Remove any paper jammed from the front of the printer.
3 Replace the paper cover in the printer.
Clearing Jams
133
Clearing Paper Jams From the Back of the Printer
CAUTION: Before performing any of the following procedures, read and follow
the safety instructions in your Product Information Guide.
CAUTION: To prevent electric shock, always turn off the printer and disconnect
the power cable from the grounded outlet before performing maintenance.
CAUTION: To avoid burns, do not clear paper jams immediately after printing. The
fuser becomes extremely hot during use.
NOTE: To resolve the error displayed on the operator panel, you must clear all print
media from the print media path.
1 Push the rear cover release handle and open the rear cover.
2 Lift up the fuser release levers.
134
Clearing Jams
3 Remove any paper jammed from the back of the printer.
4 Lower the fuser release levers to their original position.
5 Close the rear cover.
Clearing Jams
135
Clearing Paper Jams From the Output Tray
CAUTION: Before performing any of the following procedures, read and follow
the safety instructions in your Product Information Guide.
CAUTION: To prevent electric shock, always turn off the printer and disconnect
the power cable from the grounded outlet before performing maintenance.
CAUTION: To avoid burns, do not clear paper jams immediately after printing. The
fuser becomes extremely hot during use.
NOTE: To resolve the error displayed on the operator panel, you must clear all print
media from the print media path.
1 Push the rear cover release handle and open the rear cover.
2 Lift up the fuser release levers.
136
Clearing Jams
3 Remove any paper jammed from the back of the printer. If no paper is
found in the paper path, then remove any paper jammed out of the output
tray.
4 Lower the fuser release levers to their original position.
5 Close the rear cover.
Clearing Jams
137
138
Clearing Jams
Troubleshooting
139
140
Troubleshooting
18
Basic Printer Problems
Some printer problems can be easy to resolve. If a problem occurs with your
printer, check each of the following:
•
The power cable is connected to the printer, and to a properly grounded
electrical outlet.
•
The printer is turned on.
•
The electrical outlet is not turned off at any switch or breaker.
•
Other electrical equipment plugged into the outlet is working.
If you have checked all of the above and still have a problem, turn off the
printer, wait for 10 seconds, and then turn on the printer. This often fixes the
problem.
Display Problems
Problem
Action
After the printer is turned
on,
(Ready/Data)
indicator is not lit.
Turn off the printer, wait for 10 seconds, and turn on
the printer.
Troubleshooting
141
Printing Problems
Problem
Action
Job did not print or incorrect Ensure that
(Ready/Data) indicator is lit.
characters printed.
Ensure that print media is loaded in the printer.
Verify that you are using the correct printer driver.
Ensure that you are using the correct USB cable and
that it is securely connected to the printer.
Verify that the correct print media size is selected.
If you are using a print spooler, verify that the spooler
has not stalled.
Print media misfeeds or
multiple feeds occur
Ensure that the print media you are using meets the
specifications for your printer. See "Supported Paper
Sizes" on page 56 for more information.
Fan the print media before loading it.
Ensure that the print media is loaded correctly.
Do not overfill the print media sources.
Do not force print media into the Multipurpose
Feeder (MPF) when you load it. Otherwise, it may
skew or buckle.
Ensure that the print media is not curled.
Load the recommended print side correctly for the
type of print media you are using. See "Loading Print
Media" on page 59 for more information.
Turn the print media over or around and try printing
again to see if feeding improves.
Do not mix print media types.
Do not mix reams of print media.
Remove the top and bottom curled sheets of a ream
before loading the print media.
Load a print media source only when it is empty.
The envelope is creased after Ensure that the envelope is loaded as instructed in
printing.
"Loading Envelopes" on page 64.
142
Troubleshooting
Problem
Action
Page breaks in unexpected
places.
Increase the setting for Fault Time-Out in the System
Settings menu in the Tool Box.
Job prints from the wrong
Check the Paper Type in the printer driver.
source or on the wrong print
media.
Print media does not stack
neatly in the output bin.
Turn the print media stack over in the MPF.
Print Quality Problems
NOTE: In this section, some procedures use the Tool Box or the Status Monitor.
For more information about Tool Box, see "Understanding the Tool Box Menus" on
page 87.
For more information about Status Monitor, see "Printer Status Window" on
page 103.
The output is too light
Action
1
Yes
No
The toner cartridges may be low or need to be The task is
replaced. Confirm the amount of toner in each complete.
toner cartridge.
1 Check the toner level in the Status tab in the
Status Monitor.
2 Replace the toner cartridges as necessary.
Go to action 2.
Is the problem recovered?
Troubleshooting
143
Action
2
Yes
Verify that the print media is not damp and the The task is
correct print media is used. See "Supported
complete.
Paper Sizes" on page 56. If not, use the print
media recommended for the printer.
No
Go to action 3.
Is the problem recovered?
3
Verify that the Paper Type setting in the printer The task is
complete.
driver matches the print media you loaded.
1 On the Paper/Output tab in Printing
Preferences of the printer driver, check the
Paper Type setting.
2 Load dry (not damp) and correct print media,
and then click Print Test Page in Properties of
the printer driver.
Go to action 4.
Is the problem recovered?
4
Disable the Toner Saving Mode in the printer The task is
driver.
complete.
1 On the Advanced tab in Printing Preferences
of the printer driver, ensure that the Toner
Saving Mode check box is not selected.
Is the problem recovered?
Toner smears or print comes off/Stain on back side
144
Troubleshooting
Contact Dell.
Action
Yes
No
1
The task is
complete.
Go to action 2.
The task is
complete.
Go to action 3.
The task is
complete.
Contact Dell.
The print media surface may be uneven. Try
changing the Paper Type setting in the printer
driver. For example, change the plain paper to
thick.
1 On the Paper/Output tab in Printing
Preferences of the printer driver, change the
Paper Type setting.
Is the problem recovered?
2
Verify that the correct print media is being
used. See "Supported Paper Sizes" on page 56.
If not, use the print media recommended for
the printer.
Is the problem recovered?
3
Adjust the fuser temperature.
1 Launch the Tool Box, click Adjust Fuser on
the Printer Maintenance tab.
2 Adjust the fixing temperature by turning up
the value for your printing media.
3 Click Apply New Settings.
4 Click close box to exit Tool Box.
Is the problem recovered?
Random spots/Blurred images
Troubleshooting
145
Action
Yes
No
1
Ensure that the toner cartridges are installed
correctly. See "Installing a Toner Cartridge" on
page 120.
The task is
complete.
Go to action 2.
2
If you use non-Dell brand toner cartridges,
install Dell brand toner cartridges.
The task is
complete.
Go to action 3.
Is the problem recovered?
Is the problem recovered?
3
The task is
Clean up the fuser unit.
1 Load one sheet of paper on the MPF, and then complete.
print a solid image all over paper.
2 Load the printed sheet with the side to be
printed on facing down, and then print a blank
sheet of paper.
Is the problem recovered?
The entire output is blank
If this trouble comes out, contact Dell.
146
Troubleshooting
Contact Dell.
Streaks appear on the output
If this trouble comes out, contact Dell.
Pitched color dots
If this trouble comes out, contact Dell.
Vertical blanks
Troubleshooting
147
Action
1
Yes
The task is
Clean inside the printer and performing test
complete.
print.
1 Clean inside the printer by using the cleaning
rod. See "Cleaning Inside the Printer" on
page 122.
2 Click Print Test Page in Properties of the
printer driver.
No
Contact Dell.
Is the problem recovered?
Mottle
Action
1
Yes
Adjust the transfer bias.
The task is
1 Launch the Tool Box, click Adjust BTR on the complete.
Printer Maintenance tab.
2 Adjust the setting for the type of print media
being used.
No
Go to action 2.
Is the problem recovered?
2
If you use non-recommended print media, use
the print media recommended for the printer.
Is the problem recovered?
Ghosting
148
Troubleshooting
The task is
complete.
Contact Dell.
Action
1
Yes
No
The task is
Adjust the transfer bias.
1 Launch the Tool Box, click Chart Print on the complete.
Diagnosis tab.
2 Click the Ghost Configuration Chart button.
Go to action 2.
The Ghost Configuration Chart is printed.
3 Launch the Tool Box, click BTR Refresh
Mode on the Printer Maintenance tab.
4 Check the check box next to On, and then
click Apply New Settings.
5 Click Chart Print on the Diagnosis tab.
6 Click the Ghost Configuration Chart button.
The Ghost Configuration Chart is printed.
Is the problem recovered?
2
The print media surface may be uneven. Try
changing the Paper Type setting in the printer
driver. For example, change the plain paper to
thick.
1 On the Paper/Output tab in Printing
Preferences of the printer driver, change the
Paper Type setting.
The task is
complete.
Go to action 3.
The task is
complete.
Go to action 4.
The task is
complete.
Contact Dell.
Is the problem recovered?
3
Adjust the fuser temperature.
1 Launch the Tool Box, and click Adjust Fuser
on the Printer Maintenance tab.
2 Adjust the fixing temperature by turning up
the value for your printing media.
3 Click Apply New Settings.
4 Click close box to exit Tool Box.
Is the problem recovered?
4
If you use non-recommended print media, use
the print media recommended for the printer.
Is the problem recovered?
Troubleshooting
149
Fog
Action
Yes
No
1
Is the whole page printed light?
Contact Dell.
Go to action 2.
2
Start Developer Stir Mode.
1 Launch the Tool Box, click Developer Stir
Mode on the Diagnosis tab.
2 Click the Start button.
The task is
complete.
Contact Dell.
Is the problem recovered?
Bead-Carry-Out (BCO)
150
Troubleshooting
Action
Yes
No
1
The task is
complete.
Contact Dell.
Yes
No
If the printer is installed in a high altitude
location, set the altitude of the location.
1 Launch the Tool Box, and click Adjust
Altitude on the Printer Maintenance tab.
2 Select the value close to the altitude of the
location where the printer is installed.
Is them problem recovered?
Auger mark
Action
1
The toner cartridges may be low or need to be The task is
replaced. Confirm the amount of toner in each complete.
toner cartridge.
1 Check the toner level in the Status tab in the
Status Monitor.
2 Replace the toner cartridges as necessary.
Go to action 2.
Is the problem recovered?
2
Start Developer Stir Mode.
1 Launch the Tool Box, click Developer Stir
Mode on the Diagnosis tab.
2 Click the Start button.
The task is
complete.
Contact Dell.
Is the problem recovered?
Troubleshooting
151
Wrinkled/Stained paper
Action
1
Yes
Verify that the correct print media is being
The task is
used. See "Supported Paper Sizes" on page 56
complete.
and "Print Media Guidelines" on page 49. If not,
use the print media recommended for the
printer.
Is the problem recovered?
2
Check the crease. Is the crease within 30 mm of This type of
the four edges of the envelope?
crease is
considered
normal. Your
printer is not at
fault.
No
If printing on
an envelope, go
to action 2.
If printing on
print media
other than
envelopes,
contact Dell.
If the envelope
is 220 mm or
longer (C5 or
Envelope#10),
go to action 3a.
If the envelope
is shorter than
220 mm
(Monarch or
DL), go to
action 3b.
3a Does the envelope have a flap on the long edge? The envelope is The envelope
Envelope#10. is C5. Go to
action 4a.
Go to 4b.
152
Troubleshooting
Action
Yes
No
3b Load the envelope long edge feed in the MPF
with the flap open and facing up. For details,
see "When Loading Envelope#10, DL, or
Monarch" on page 64.
The task is
complete.
Go to action
4b.
The task is
complete.
Contact Dell.
The task is
complete.
Contact Dell.
Yes
No
Is the problem recovered?
4a Load the envelope in the MPF with the flap
open and facing up. For details, see "When
Loading C5" on page 64.
Is the problem recovered?
4b Use a different size envelope.
Is the problem recovered?
The top margins is incorrect
Action
1
Ensure that the margins are set correctly on the The task is
application being used.
complete.
Contact Dell.
Is the problem recovered?
Troubleshooting
153
Color registration is out of alignment
Action
Yes
No
1
The task is
complete.
Go to action 2.
The task is
complete.
Go to action 3.
Execute auto color registration adjustment.
1 Launch the Tool Box, and click Color
Registration Adjustment on the Printer
Maintenance tab.
2 Click the Start button next to Auto Correct.
Is the problem recovered?
2
Clean the CTD sensor.
1 Clean the CTD sensor. See "Cleaning the
Color Toner Density (CTD) Sensor" on
page 125.
2 Launch the Tool Box, and click Color
Registration Adjustment on the Printer
Maintenance tab.
3 Click the Start button next to Auto Correct.
Is the problem recovered?
154
Troubleshooting
Action
Yes
No
3
The task is
complete.
Contact Dell.
Yes
No
Print the Color Registration Chart and
manually correct the color registration.
1 Click Color Registration Adjustment on the
Printer Maintenance tab.
2 Click the Start button next to Color Regi
Chart.
The color registration chart is printed.
3 Adjust till all straight lines are at the value of
0. See "Adjusting Color Registration" on
page 126 for details.
4 Click the Apply New Settings button.
5 Click the Start button next to Color Regi
Chart to print the Color Registration Chart
again.
Is the problem recovered?
Protrudent / Bumpy paper
Action
1
The task is
Clean up the fuser unit.
1 Load one sheet of paper on the MPF, and then complete.
print a solid image all over paper.
2 Load the printed sheet with the side to be
printed on facing down, and then print a blank
sheet of paper.
Contact Dell.
Is the problem recovered?
Troubleshooting
155
Noise
NOTE: In this section, some procedures use the Tool Box or the Status Monitor.
For more information about Tool Box, see "Understanding the Tool Box Menus" on
page 87.
For more information about Status Monitor, see "Printer Status Window" on
page 103.
Action
Yes
No
1
Contact Dell.
Go to action 2.
Locate the cause of the problem by removing
the toner cartridges.
1 Remove the toner cartridges. See "Replacing
Toner Cartridges" on page 118.
2 Launch the Tool Box, and click Machine
Check on the Diagnosis tab.
3 Select Main Motor Operation Check from
the drop-down list box, and click the Start
button.
4 Click the Play of Sound button to check the
motor sound.
Does the noise generated from the printer
match with the noise from the Play of Sound
button?
156
Troubleshooting
Action
2
Yes
No
1 Click Machine Check on the Diagnosis tab. Contact Dell.
Go to action 3.
2 Select Dispense Motor Check (Yellow),
Dispense Motor Check (Magenta), Dispense
Motor Check (Cyan), or Dispense Motor
Check (Black) from the drop-down list box,
and click the Start button.
3 Click the Play of Sound button to check the
motor sound.
4 Repeat steps 1 and 2 to perform Dispense
Motor Check for the rest of the toner
cartridges.
NOTE: You can perform Dispense Motor Check
for CMYK in any order you desire.
NOTE: Do not check the operation of the
dispense motor repeatedly.
Does the noise generated from the printer
match with the noise from the Play of Sound
button?
3
1 Reinstall the toner cartridges.
2 Perform action 2 again.
Contact Dell.
The task is
complete.
Does the noise generated from the printer
match with the noise from the Play of Sound
button?
Jam
NOTE: In this section, some procedures use the Tool Box or the Status Monitor.
For more information about Tool Box, see "Understanding the Tool Box Menus" on
page 87.
For more information about Status Monitor, see "Printer Status Window" on
page 103.
Troubleshooting
157
Misfeed jam
Action
1
Yes
Ensure that papers are properly inserted on the The task is
MPF.
complete.
Is the problem recovered?
No
Proceed to the
action
corresponding
to the type of
the print media
being used:
• Thick - 2a
• Thin - 2b
• Envelope 2c
If performing
manual duplex
printing, go to
action 2d.
If using paper
other than the
above or if not
performing
duplex
printing, go to
action 2e.
2a Use thick paper that is 216 gsm or less.
Is the problem recovered?
2b Use thin paper that is 60 gsm or more.
Is the problem recovered?
2c Ensure that the envelope is properly loaded in
the MPF as instructed in "Loading Envelopes"
on page 64.
The task is
complete.
Go to action
3a.
The task is
complete.
Go to action
3a.
The task is
complete.
Go to action
3b.
The task is
complete.
Go to action
3a.
Is the problem recovered?
2d Ensure that the print media is not curled.
Is the problem recovered?
158
Troubleshooting
Action
Yes
No
2e Is the print media damp?
Go to action
3c.
Go to action
3a.
3a Fan the print media.
The task is
complete.
Go to action
3b.
The task is
complete.
Go to action
3a.
The task is
complete.
Go to action 4.
The task is
complete.
Contact Dell.
Action
Yes
No
1
The task is
complete.
Go to action 2.
Go to action
3a.
Go to action
3b.
The task is
complete.
Go to action
3b.
The task is
complete.
Contact Dell.
Is the problem recovered?
3b If the envelope is deformed, correct it or use
another envelope.
Is the problem recovered?
3c Turn over the print media.
Is the problem recovered?
4
Use print media that is not damp.
Is the problem recovered?
Multi-feed jam
Ensure that papers are inserted properly in the
MPF.
Is the problem recovered?
2
Is that the print media damp?
3a Use print media that is not damp.
Is the problem recovered?
3b Fan the print media.
Is the problem recovered?
Troubleshooting
159
Other Problems
Problem
Action
Condensation has occurred
inside the printer.
This usually occurs within several hours after you heat
the room in winter. This also occurs when the printer
is operating in a location where relative humidity
reaches 85% or more. Adjust the humidity or relocate
the printer to an appropriate environment.
Contacting Service
When you call for printer service, be prepared to describe the problem you are
experiencing or the error message on the display.
You need to know the model of your printer type and serial number. See the
label located inside the side door of your printer.
160
Troubleshooting
Appendix
161
162
B
Appendix
Dell Technical Support Policy
Technician-assisted technical support requires the cooperation and
participation of the customer in the troubleshooting process and provides for
restoration of the operating system, software program and hardware drivers to
the original default configuration as shipped from Dell, as well as the
verification of appropriate functionality of the printer and all Dell-installed
hardware. In addition to this technician assisted technical support, online
technical support is available at Dell Support. Additional technical support
options may be available for purchase.
Dell provides limited technical support for the printer and any Dell-installed
software and peripherals. Support for third-party software and peripherals is
provided by the original manufacturer, including those purchased and/or
installed through Software & Peripherals (DellWare), ReadyWare, and
Custom Factory Integration (CFI/DellPlus).
Online Services
You can learn about Dell products and services on the following websites:
www.dell.com
www.dell.com/ap (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la (Latin American and Caribbean countries)
www.dell.ca (Canada only)
You can access Dell Support through the following websites and e-mail
addresses:
•
Dell Support websites
support.dell.com
Appendix
163
support.euro.dell.com (Europe only)
•
Dell Support e-mail addresses
mobile_support@us.dell.com
support@us.dell.com
la-techsupport@dell.com (Latin America and Caribbean countries only)
apsupport@dell.com (Asian/Pacific countries only)
•
Dell Marketing and Sales e-mail addresses
apmarketing@dell.com (Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
•
Anonymous file transfer protocol (FTP)
ftp.dell.com
Log in as user: anonymous, and use your e-mail address as your password.
Warranty and Return Policy
Dell Computer Corporation ("Dell") manufactures its hardware products
from parts and components that are new or equivalent to new in accordance
with industry-standard practices. For information about the Dell warranty for
your printer, see support.dell.com.
Recycling Information
It is recommended that customers dispose of their used computer hardware, monitors, printers,
and other peripherals in an environmentally sound manner. Potential methods include reuse of
parts or whole products and recycling of products, components, and/or materials.
For specific information on Dell's worldwide recycling programs, see www.dell.com/
recyclingworldwide.
Contacting Dell
For customers in the United States, call 800-WWW-Dell (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, in your Dell catalog.
164
Appendix
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or
customer service issues:
1 Visit support.dell.com.
2 Verify your country or region in the Choose A Country/Region drop-down
menu at the bottom of the page.
3 Click Contact Us on the left side of the page.
4 Select the appropriate service or support link based on your need.
5 Choose the method of contacting Dell that is convenient for you.
Appendix
165
166
Appendix
Index
A
A4, 56
A5, 56
About printer, 23
Adjust Altitude, 95
Adjust BTR, 92
Adjust Fuser, 93
Canceling ajob
from the computer running
windows, 80
Carbonless copy paper, 51
CCP, 51
Chart Print, 98
Cleaning Inside the Printer, 122
Adjusting color registration, 126
Cleaning the Color Toner
Density (CTD) Sensor, 125
Altitude, 113
Clearing jam, 131
Appendix, 163
Clearing Paper Jams From the
Back of the Printer, 134
Avoiding jam, 79, 131
Clearing Paper Jams From the
Front of the Printer, 133
B
B5, 56
Base memory, 112
Basic printer problem, 141
BTR Refresh Mode, 97
Clearing Paper Jams From the
Output Tray, 136
Coated, 93-94
Color Registration
Adjustment, 94
Color registration chart, 127
Connecting printer, 31
C
C5, 56
Cable, 113
Cancel button, 70
Canceling a job, 80
Connecting printer to
computer, 31
Connection specification, 31,
113
Connection type, 31, 113
Conserving supplies, 117
Index
167
Contacting service, 160
F
Covers, 93
Finding Information, 17
Folio, 57
Front Cover, 23, 132
D
Dell Supplies Management
System, 103
Dell technical support
policy, 163
Determining Values, 128
Developer Stir Mode, 99
Fuser Release Lever, 24, 132
H
How to set up, 18
How to use, 17
Device Settings Page, 77
Dimensions, 112
I
Display problem, 141
Identifying print media, 56
DL, 56
DL LEF, 57
Installing
Printer drivers, 41, 45
Driver, 17
Installing a Toner Cartridge, 120
Drivers and Utilities CD, 17
Interfaces, 112
E
J
Emulations, 112
Jam, 157
Entering Values, 129
Jam indicator, 69
Envelope, 54, 93-94
Envelope #10, 56
Environment, 112
Environment Sensor Info, 99
Error indicator, 69
Executive, 57
168
Index
K
Kensington lock, 26
L
N
Label, 55, 93-94
NCR, 51
Legal, 57
No carbon required, 51
Length Guide, 23
Noise, 156
Letter, 57
Non-Dell Toner, 96
Load Paper indicator, 70
Loading Envelopes, 64
Loading paper, 35
Loading Print Media, 59
Local printing, 41, 45
O
OCR, 51
Online Services, 163
Operating System
compatibility, 111
M
Operation, 112
Machine Check, 98
Operator panel, 23, 69
Button, 69
Maintenance, 117
Manual Duplex indicator, 70
Operator Panel Lights, 71
Manual duplex printing, 81
Optical character
recognition, 51
Memory, 112
Ordering printer supplies, 15
Menu Settings, 88
Ordering supplies, 27
Monarch, 56
Output Tray, 23, 132
Monarch LEF, 56
Output Tray Extension, 23, 67
Mottle, 148
MPF Extension, 23
Multiple Up, 117
Multipurpose Feeder (MPF), 23,
132
P
Paper, 49
Characteristics, 49
Curl, 49
Fiber content, 50
Grain direction, 50
Index
169
Moisture content, 50
Smoothness, 50
Weight, 49
Paper Chute, 24
Paper Cover, 23
Paper Density, 92
Paper Feed Roller, 24
Paper jam location, 132
Printer specification, 111
Printer Status Window, 103
Printing, 79
Printing on letterhead, 52
Printing problem, 142
Product Features, 21
Product Information Guide, 18
Paper Type, 57
Paper Type Specifications, 58
Q
Paper Width Guides, 23
Quick Launch Utility, 104
Parts name, 23
Quick Reference Guide, 17
PDL, 112
Plain, 92-93
Plain Thick, 92-93
Power supply, 111
Power Switch, 23
Print Head Cleaning Rod, 23
Print Media
Dimensions, 59
Print media, 49, 117
Print quality guarantee, 112
Print Quality Problems, 143
Printer, 15
Printer drivers Installing, 41, 45
Printer Information, 87
Printer paper, 49
Printer software, 103
170
Index
R
Ready/Data indicator, 69
Rear Cover, 24, 132
Rear Cover Release Handle, 24
Recommended paper, 50
Recycled, 92-93
Recycling Information, 164
Refresh Mode, 100
Relative humidity, 112-113
Removing paper jam, 131
Removing toner cartridge, 119
Report Page, 82
Reports, 89
Reset Defaults, 96
Return policy, 164
T
Temperature, 112
S
Safety information, 18
Security Slot, 24
Selecting letterhead, 52
Selecting paper, 51
Selecting preprinted media, 52
Toner Access Cover, 23
Toner indicator, 69
Tool Box Menus, 87
Transfer Belt, 24, 132
Transfer Roller, 24
Turning On Printer, 32
Selecting pre-punched paper, 53
Sending print job, 79
U
Service Code, 19
Unacceptable paper, 51
Service Tag, 19
UNITED STATES
GOVERNMENT
RESTRICTED RIGHTS, 14
Setup diagram, 18
Software Update, 104
Start button/indicator, 69
Status Monitor Console, 103
Status Monitor Widget, 106
Storage, 113
USB, 113
USB Cable, 31
USB Port, 24, 31
User Setup Disk Creating
Tool, 105
Storage humidity range, 113
Storing consumables, 118
Storing print media, 56, 79, 117
Support
Contacting Dell, 164
Supported paper size, 56
W
Wall Jack Connector, 24
Warranty, 164
Warranty information, 18
System Settings, 90
Index
171
172
Index