Samsung CLX-9250ND User manual

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Lab Test Report
A Comprehensive BLI Laboratory Evaluation  FEBRUARY 2011
Samsung CLX-9250ND
25 PPM Color/Black Copy • Print • Scan • Fax
Reliability........................................................................... Excellent
Multitasking....................................................................... Excellent
Administrative Utilities ...................................................... Excellent
Feedback to Workstations.................................................. Excellent
Ease of Network Setup...................................................... Excellent
Print Drivers....................................................................... Excellent
Applications Compatibility.................................................. Excellent
Scan Functions.................................................................. Excellent
Color Print/Copy Quality...........................................Very Good/Good
Black Print/Copy Quality....................................................Very Good
Color Print/Copy Productivity.................................................... Good
Black Print/Copy Productivity................................................... Good
Ease of Use........................................................................ Excellent
Feature Set.......................................................................Very Good
Security Features.............................................................. Not Rated
Environmental Features.................................................... Not Rated
Toner Yield............................................................................... Good
Cost Per Page.......................................................................... Good
Value................................................................................Very Good
BLI RECOMMENDATION
RECOMMENDATION
BLI
Offering standard copy, network print and scan functions, as well as optional
fax capability, the Samsung CLX-9250ND gave an impressive performance
in its exhaustive BLI lab evaluation. One of the company’s first products to
support A3 (ledger-size) originals and output, the unit proved to be highly
reliable during its 100,000-impression durability test. Another key strength
of the CLX-9250ND is its exceptional ease of programming. Its very well
designed color touch-screen control panel can be tilted up and down and
moved from side to side and features a choice of two excellent screens
for copy functions. Also noteworthy are the unit’s excellent multitasking
capabilities and its image quality, which was rated Very Good to Excellent
across all types of black print and copy output produced in the test and
Very Good for color business graphics in print mode. With a speed of
25 ppm in color and black, the CLX-9250ND demonstrated competitive
overall productivity and scored high marks for attributes important to
IT, including ease of network setup and administrative utilities. Adding
to the package is a very strong feature set that includes above average
maximum memory capacity, the ability to integrate the unit with back-end
applications via Samsung’s embedded development platform, Eco copy
and print modes that promote environmentally responsible output, and a
number of features that assist with accessibility. A number of tools that
can reduce costs by restricting users’ access to color output contribute to
this unit’s overall value. Based on its outstanding overall performance, BLI
highly recommends the Samsung CLX-9250ND for an average optimum
monthly volume of up to 13,500 impressions.
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Test duration: Two months, including a 100,000-impression
durability test.
Maximum monthly duty cycle1: 100,000 impressions.
Average optimum monthly volume for models in this
speed range: Up to 13,500 impressions2.
The maximum monthly duty cycle is the maximum
volume, as specified by the vendor, that the unit is
capable of producing in a month; however, it isn’t
recommended that the unit be run at this volume on a
regular basis.
1
Based on a survey conducted by BLI. When comparing
models, note that this lower optimum volume was
instituted in May 2007.
2
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Samsung CLX-9250ND
Strengths
• Highly reliable
• User-replaceable component design reduces or eliminates downtime required for service technicians to replace
components
• Exceptional ease of use from the very well-designed control panel with choice of two screens; panel can be tilted
up and down and moved left and right, aiding with accessibility
• Superior network device management utility rivals the best available and includes the ability to manage not just
devices but user access as well, for example, to restrict color output
• Monochrome-only driver and ability to specify different color and black quantities for print jobs from the drivers can
also reduce color output costs
• Quick, highly automated driver and utility installation, including automated driver distribution to multiple users’
workstations
• Very good to excellent black print and copy quality ratings
• Scanned images of excellent quality in most modes; compact PDF mode to compress color file size
• Above average maximum RAM and hard drive capacities
• Samsung embedded development platform enables integration of the unit with third-party software applications to
add functionality or customize the control panel
• Eco copy and print modes make it easy for organizations to promote environmentally responsible printing and
copying
• Multitasking superior to many units
Weaknesses
• The job list accessible from the control panel holds only the last 15 jobs and the information can’t be printed or
exported
• Little guidance on the location of misfeeds/jams and how to remove them
• Replacing imaging units more difficult than with other devices, requiring two hands
• Job build for copy mode is cumbersome to use
• Below average black impressions-per-gram yield; black, magenta and yellow toner didn’t meet claimed yields
• Below average first-copy times in color and black modes
• Help function not as useful as with some competitive systems; provides access to user manual (cumbersome
navigation and reading)
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TEST RESULTS AND OBSERVATIONS
, — and  represent positive, negative and neutral attributes, respectively.

Reliability
RELIABILITY
EXCELLENT
excellent
The Samsung CLX-9250ND displayed flawless reliability, completing a
100,000-impression durability test without a single misfeed or requiring any service
calls.
Because the drums and other components are designed so that they can be replaced
by users, technicians don’t have to be called to service the unit, decreasing downtime.

Multitasking
MULTITASKING
EXCELLENT
excellent
The Samsung CLX-9250ND enables users to program an unlimited number of copy
jobs while another copy job or a print job is in progress.
BLI technicians observed no slowdowns between copy jobs and print jobs or during
concurrent operations such as printing while scanning.
Unlike with most other devices, access to the control panel is not blocked while
pages are being scanned through the document feeder; users can program additional copy or scan jobs even while pages of the current job are still being scanned,
enhancing productivity.
—Settings from the previous job, such as quantity, are retained, rather than clearing
immediately. Consequently, users must press a key (“Close”) and then clear settings
to program the next job.
By default, jobs are processed on a first-in, first-out basis, but an administrator can
assign a priority level of from 1 (highest priority) to 16 (lowest priority) to the print or
copy functions.
An interrupt function enables users to interrupt a job in progress to produce a priority
job, with access to all features and functions; the interrupt job begins immediately (it
doesn’t wait for a set to complete).
The engine took a competitive 47.82 seconds to download the 15 print files used in
testing.
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Administrative Utilities
ADMINISTRATIVE
UTILITIES
Samsung CLX-9250ND
EXCELLENT
excellent
Administrative utilities for the Samsung CLX-9250ND include its embedded Web utility and SyncThru Admin 5 for management of all output devices—Samsung, as well
as non-Samsung models—on the network.
Available as a free download, Samsung SyncThru Admin 5 is on par with the best
network device management utilities in the class and superior to almost every other
such utility BLI has tested. In addition to offering a more user-friendly interface than
most competitors, it delivers more complete functionality, including built-in graphical
reports and the ability to discover and monitor not just network-connected output
devices but local devices connected to network PCs.
Free plug-ins for SyncThru Admin enable administrators to control access to device
features (such as color printing), track usage by user or group and provide a map
view of devices, capabilities not provided by some other competing utilities.
E-mail alerts of error conditions can be sent to multiple users via SyncThru Admin,
but not via the Web utility.
The unit’s Web utility offers a very straightforward, graphical design that’s easy to
navigate. It offers a wealth of information that’s more precise than that offered by
other devices, including detailed supply status information on the main screen and
even more detailed information on the Information tab.
The unit’s Web utility is easy to navigate.
Detailed supplies information includes toner gauges.
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Destinations can be programmed via the Web utility. The CLX-9250ND’s Web utility
is one of few that enable programming of destinations via LDAP searches.
The Web utility enables direct printing of a single PDF, PRN or TXT file at a time;
unlike some others, it does not support printing of XPS files, allow for downloading
multiple files at a time or selecting/changing features such as number of sets, duplex
or simplex, finishing, etc. In addition, a separate direct printing utility is included.
Although the Web utility does not have a cloning capability to copy the settings or
address book from one unit to many others all at once, this capability is available
with SyncThru Admin.

Feedback toTO
Workstations
FEEDBACK
WORKSTATIONS
EXCELLENT
EXCELLENT
The Smart Panel utility bundled with the unit provides pop-up messages notifying
users of errors or warning conditions such as toner low, paper low, paper empty and
offline. It also provides pop-up notification of when print jobs have been sent and
when print jobs have been completed. The messages disappear after a few seconds,
eliminating the need for users to close windows.
Its icon on the taskbar changes to either an amber exclamation point or a red X
to indicate warning or error conditions regarding device status, such as if there is
a paper jam or if the unit is out of paper or out of toner; however, the slight color
change on the small icon can be easily overlooked and indicates only that there is a
problem, not precise details.
Users can open the utility to get additional information on problems via flashing messages such as “Paper jammed at tray 1" and to indicate when the unit is out of or low
on paper or toner or offline, as well as information regarding the size and amount of
paper in the drawers.
The Smart Panel utility also has a link to a Job Monitor utility that enables users to
view jobs in queue as well as a job history of the last 15 jobs.
The print driver contains a link to the status utility page that shows the paper supply
remaining in the drawers, indicated in 20 percent increments.
A nice feature of the Smart Panel utility is the Troubleshooting selection, which provides instructions and animated videos illustrating how to perform such procedures
as installing toner cartridges.
The utility provides detailed toner gauges, via a bar that gradually moves from the
right (for full) to the left as toner supply diminishes.
The utility provides a link to the Web utility (eliminating the need for users to enter an
IP address to access the utility), which provides a wealth of detailed device status
information on supplies, including toner, paper and drums, as well as errors.
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Users can receive an e-mail alert of copy job completion as well as e-mail alerts indicating that a scan-to-e-mail job is complete.
Also accessible from Smart Panel are links to the print driver to enable changes to
default settings, links to the Web site for ordering supplies and links to the scan and
fax manager.
Samsung’s Smart Panel Utility

Ease of
Setup
Ease
ofNetwork
network
setup
EXCELLENT
EXCELLENT
The drivers, User’s Guide and Smart Panel utility are all contained on one CD, which
auto-runs upon insertion in the drive. Users have a choice of installation methods.
The Install Now method installs both the PCL and PostScript drivers, as well as the
TWAIN and PC fax drivers in 11 clicks, which is fewer than most. A complete install
choice enables both drivers, the Smart Panel status monitoring utility, Scan Manager
and the Direct Print utility to be installed at once with 15 clicks, which is also fewer
than average.
The drivers automatically detect configured accessories without requiring additional
clicks, and the port is automatically created following installation of the drivers.
Enhancing ease of setup is that print driver distribution to end users can be automated via SyncThru Admin, eliminating the need for an administrator to manually
install drivers on each workstation.
Network settings can be configured from both the control panel and the Web utility.
A function enabling an administrator to confirm that LDAP settings have been configured correctly is available via the control panel and the Web utility.

Print Drivers
print
drivers
EXCELLENT
EXCELLENT
Network printing is standard. The Samsung CLX-9250ND comes bundled with a PCL
6 driver, while a PostScript emulation driver is available as an option. The drivers
support Windows, Linux and Mac operating systems.
Although it could be easily overlooked, a driver that allows for only monochrome
printing is also included on the CD. This driver can be installed on the PCs of users
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who don’t have a need to print in color to help reduce the costs associated with
unnecessary color output.
Though the CLX-9250ND was not supported by Samsung’s universal print driver
at the time of BLI’s test, support is slated to be available for this model; this driver
enables users to print to multiple Samsung models, eliminating the need to have
drivers for multiple devices installed on workstations.
The PCL and PostScript drivers are similar in appearance, which makes use more
convenient for those who switch between them.
The well-designed driver features
point-and-click selections.
The easy to use drivers feature a graphical interface, automatically detect and display device configuration, and enable point-and-click selection of paper drawers and
output trays and enable users to save the settings for frequently used jobs.
Selected settings are displayed so users can make sure before printing jobs that they
made the right selections.
Duplexing and commonly used finishing selections such as stapling and hole punching are conveniently selectable from the main screen of the driver; with many other
devices, users must access additional tabs to make these selections.
Though not difficult, programming a booklet job requires 12 clicks, which is more
than most competitive devices.
The print drivers offer a good feature set overall, including the abilities to print from
up to three paper sources for a single job, specify different features (e.g., simplex,
duplex or different paper sources) for different page ranges in a document and insert
front and back covers, as well as secure print, proof print, print and hold, scheduled
print, overlay, set and page numbering and watermarks. They also have a link to the
Smart Panel utility, which when selected displays the paper size (though not orientation) and amount of remaining paper in each drawer.
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Color modes offered include full color and grayscale; although there is no selection
for auto-color, the system automatically detects which pages are black only and
which contain color and prints them accordingly.
Useful features include a help function, selections for envelope printing, the ability
to import images to see the effects of selected color and image quality adjustments
(most drivers show the effects of settings only on a default image) and Eco Mode.
When users prepare to print a job, they can select Eco Mode to see the paper and
energy savings they can achieve. The driver depicts the percentage of savings in
energy consumption, CO2 and paper. The default Eco Mode settings, which include
duplexing and draft mode, can also be customized to fit the needs of the user.
The Eco Mode setting in the driver saves
energy and shows users how much.
A unique and cost-saving feature enables users to select a different quantity of a
document to be output in color and grayscale. For example, when printing a color
document, users can select to print just one set in color and the remainder in grayscale mode, eliminating unnecessary color printing costs.
When printing multiple collated sets, file size remains the same regardless of whether
collate is selected from the properties screen of the driver or from the print screen
within an application.
The unit supports simultaneous RIP and print, with printing beginning while the file is
still being processed.

Applications Compatibility
applications
compatibility
EXCELLENT
excellent
No problems were experienced with any of the test files used in the applications
compatibility tests. Units are tested for compatibility on Windows XP platforms with
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Microsoft Word 2000, PowerPoint 2000 and Excel 2000, as well as Adobe PageMaker 7.0, Photoshop 6.0 and Acrobat 8.0, using 25 application test files that contain text, graphics, halftone images, tables, etc., enabling BLI technicians to evaluate
memory usage, file processing, font rendering and grayscale capability.

scan
functions
Scan Functions
excellent
EXCELLENT
The Samsung CLX-9250ND supports color and black scanning to network folders,
PCs, e-mail, fax, USB drives and to storage on the device, as well as TWAIN-compliant scanning.
Destinations can be entered manually via the on-screen keyboard’s large, comfortably spaced keys, or selected from up to six LDAP servers on the network by entering the first few characters at the control panel. Administrators can also program
destinations via the Web utility.
Accessing addresses via LDAP is simple and requires 11 clicks to select one destination, which is fewer than required with most other devices.
—Unlike most other systems, users cannot select more than one LDAP destination at
a time; this results in a more than average number of keystrokes required to scan to
multiple destinations (20 to two destinations), whereas most other systems require
only one additional button press for each additional destination.
Six LDAP servers are supported.
Manually entered destinations or destinations accessed via LDAP cannot be stored
locally in the device’s address book; destinations can be programmed in the address
book via the Web utility, and it’s noteworthy that the Samsung unit’s Web utility is one
of very few that enables accessing destinations via LDAP.
—Unlike with some other systems, scanning to different types of destinations (e.g., fax
and network) is not possible in one session.
—The keypad for scan data entry has an @ key, as well as domain keys such as .com
or .net keys to make data entry easier.
The system supports resolution settings ranging from 75 dpi to 600 dpi. File formats
include PDF, TIFF and JPG.
In addition, the unit supports Secure PDF, XPS and searchable PDF.
A blind CC field, which can be suppressed if desired, enables all outbound e-mails
to be sent to an administrator, which helps ensure an audit trail.
The control panel displays a thumbnail view of the scan job’s programmed settings,
such as simplex or duplex.
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The control panel has a selection to show a preview of the first page of the document
to be scanned, which can be magnified; if a page was scanned incorrectly or the user
realizes it is not the document he intended to scan, the document can be deleted.
BLI test technicians observed very good image quality of scans when scanning using
most of the available compression modes.
Scan file size, at 109 KB for the black file, is smaller than average.
Compact PDF compression reduces file size to 298 KB, which is competitive.
Four scan pre-sets are available on the control panel for commonly used scan job
types; however, frequently used destinations cannot be programmed as favorites.
The Samsung CLX-9250ND’s scan speeds are above average for single-sided and
double-sided originals in color and black modes.

Color Print/Copy
Quality
print/copy
quality
VERY GOOD/GOOD
Color Print/Copy Quality
VERY GOOD/GOOD
The Samsung CLX-9250ND’s business graphics output was rated very good in print
mode and good in copy mode. In both print and copy modes, color business graphic
output featured bright, saturated color and good consistency of coverage. In addition, the unit’s production of light backgrounds is above average in both modes,
while sharpness of fine details is average.
Although flesh tones are slightly yellowish in appearance and smoothness of images
is average, photographic image output in print mode is good overall, with an above
average color halftone range. Sharpness of fine details is average. And while flesh
tones were slightly reddish, photographic output in copy mode was also good overall, with above average smoothness and color halftone range.
Color output remained relatively consistent throughout testing and was rated good
overall for color gamut shift.
There are a number of image quality adjustments—RGB and CMYK balance, saturation adjustment, and so on—via the drivers and control panel.
Black Print/Copy Quality
VERY GOOD
Text was rated very good in both print and copy modes. It was judged to be above
average for darkness and full character formation in both modes, with no break-up
of characters evident. No toner overspray was visible, except for an average amount
under magnification. Text was rated average for sharpness in print and copy mode.
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Samsung CLX-9250ND
The smoothness of curves and serifs was rated above average in print mode and
average in copy mode.
Line art was also rated very good in both print and copy modes, with no toner overspray, except for an average amount when viewed under magnification. Production
of closely spaced fine lines and consistency of line thickness are also above average in both modes. Circle formation and stair-stepping of diagonal lines were both
average.
Halftone output is above average. Halftone fill is excellent in both print and copy
modes, with smooth coverage—little if any graininess and no banding. Halftone
range is excellent in both print and copy modes. Halftones are visible from 2% to
100% in print mode and from 15% (the minimum coverage level on the original) to
100% in copy mode, with distinct separation between all levels in both modes.
Black solids were also rated very good, exhibiting above average darkness and average consistency of coverage in both print and copy modes.

Color Print/Copy Productivity
Productivity
GOOD
Color Print/Copy Productivity
GOOD
When printing BLI’s job stream in auto-color mode, the Samsung CLX-9250ND’s
running speeds are competitive and its efficiency (percentage of rated speed) is
above average when using both the PCL and PostScript drivers.
When printing multiple sets in auto-color mode, running speeds are competitive and
efficiency is above average in both simplex and duplex modes.
When copying multiple sets in auto-color mode, productivity is competitive in 1:1 and
1:2 modes; in 2:2 mode, running speed is competitive and efficiency is above average.
—First-copy times of the CLX-9250ND, tested as configured with the booklet finisher,
are slower than average from both the document feeder and the platen.
When configured with the booklet finisher, the Samsung CLX-9250ND demonstrated
competitive productivity when producing booklets in auto-color mode.
Black Print/Copy Productivity
GOOD
When printing BLI’s black job stream with the PCL and PostScript drivers, running
speeds are competitive, as is efficiency with the PCL driver, while efficiency with the
PostScript driver is above average.
When printing multiple in sets in black simplex and duplex modes, productivity is
competitive.
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Samsung CLX-9250ND
When copying multiple sets in black mode, the CLX-9250ND’s productivity is competitive in 1:1 and 1:2 modes; in 2:2 mode running speed is competitive and efficiency is above average.
When printing and copying booklets in black mode, running speed is competitive
and efficiency is below average.
—First-copy times of the CLX-9250ND are slower than average both from the document feeder and the platen.

ease
ofUse
use
Ease of
EXCELLENT
EXCELLENT
The Samsung CLX-9250ND’s control panel is very well designed and offers exceptional ease of use. It features a bright, uncluttered 7-5/8" x 4-1/2" color touch-screen
display with large buttons that are well labeled with easy-to-understand names and
icons, allowing for intuitive programming of selections.
The Home screen contains large touch-sensitive buttons for all of the device’s functions—copy, scan to e-mail, fax, scan to USB, scan to storage on the device, scan
to server, scan to PC and machine setup—that are well-labeled with both easy-tounderstand text and images. The Home screen can be set as the default screen if
desired and it is accessible from any of the other screens by selecting the Home
Screen button in the upper left corner of the touch screen.
The main screen is user-friendly and well-labeled.
The display can be adjusted for brightness via a scrolling adjustment that’s conveniently located on the Home screen.
The control panel can be tilted up and down freely so that it can go from being nearly
fully horizontal to nearly fully vertical, which aids with accessibility. And unlike most
competitive units, it can also be slid to the left and right.
A lamp on the front of the drawers illuminates red to indicate a problem such as when
paper is empty or there is a misfeed.
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Samsung CLX-9250ND
In addition, paper supply status is available on the main screen, while status on the
amount of remaining toner is available on the Home screen and via a sub-menu.
The unit’s control panel features a choice of two copy screens—Basic and Quick
Copy, the latter of which allows programming of nearly all commonly used features
(advanced as well as basic).
After a selection is made from the Basic screen,
additional choices are displayed below it on the
same screen.
The Quick Copy screen enables users to
program many basic and advanced functions
without having to navigate menus.
Although not all of the features required for typical copy jobs can be programmed
from the main (Basic) copy screen, nearly all can be accessed from it. For example,
the Basic screen includes choices for duplexing, paper source, reduction and enlargement and color mode. When the user selects any one of these functions, additional
choices are presented below it; the user is not presented with another screen, as is
often the case, but instead, additional choices appear on the same screen. This design
eliminates the extra keystrokes involved in having to navigate back to other screens.
Indeed, only seven keystrokes are required to program a typical copy job, which is
fewer than with most competitive devices. Another benefit of this design is that all
the other features of the Basic menu remain in the user’s view, available for additional
selections. A selection for Output on the lower left of the screen is the only selection
that brings the user to another screen to make additional selections.
The size of the buttons can be magnified.
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Samsung CLX-9250ND
Conveniently, pressing a key on the upper right of the screen displays selections for
Copy, Quick Copy (the alternative copy menu that contains nearly all commonly used
selections—advanced as well as basic), Scan to Network, Scan to Server and Scan
to USB, which eliminates the need for the user to go back to the Home screen to
access these functions.
Whereas comparable alternative screens from some other vendors are cluttered, the
Samsung CLX-9250ND’s Quick Copy screen is very well laid out, with large buttons
identified by easy-to-understand text labels. It reduced the number of keystrokes
required to program a booklet job from 10 using the Basic menu to just six, including
the two keystrokes required to get from the Basic screen to the Quick Copy screen;
if the Quick Copy screen could be set as the default screen, which BLI recommends,
it would require only four keystrokes, which would tie for the fewest BLI has seen
to date. BLI could not determine how many keystrokes BLI’s basic copy job would
require using the Quick Copy menu because there is no selection for the 78% reduction used for that job, nor is there the ability to select a specific magnification ratio.
—Although there is a Help hard key on the control panel, it is not as useful as those of
competitive devices. It essentially provides access to a PDF of the user manual; after
users link to the desired topic, they must zoom in and out and scroll back and forth
and up and down to access needed information.
BLI observed, however, that when certain functions, such as ID card copy, are
selected from the advanced tab, step-by-step instructions and illustrations guide the
user through the process.
Although there is no job review selection on the control panel, selected settings for
jobs are displayed on the screen.
A proof copy touch key is located on the main screen of the device, which is preferable to users having to navigate sub-menus for this information.
In addition to easy-to-make adjustments to color balance, saturation and contrast,
simple one-touch adjustments allow users to select “warm,” “cool” or sepia output.
Furthermore, users can replace colors with other colors or delete colors.
—When a misfeed occurs at the device, LEDs indicate general misfeed areas, which
are accessed from the front and sides of the unit. Although text and animated graphics provide instructions for misfeed removal, the guidance is not dynamic (i.e., it
doesn’t change in response to actions the user takes) and it doesn’t adequately indicate where the misfeeds are or provide step-by-step instructions on how to remove
them.
Access to misfeed areas, however, is good and neither consumables nor the finisher
needs to be moved away to access them. In addition, the drums are not susceptible
to damage when removing misfeeds.
—The job list that is accessible from the control panel (and the Web utility) holds information on only the last 15 jobs (current and complete). In addition, the job list cannot
be printed or exported to another application such as Excel, which is unlike other
14
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
Samsung CLX-9250ND
devices. However, an accounting plug-in available as a free download for SyncThru
Admin provides for complete tracking of jobs.
—The job list includes the number of originals in copy and print jobs, which is a good
feature not offered by some competitive units. It also indicates the number of pages
(but not sets) output for the jobs, but the display does not count up or down as pages
or sets are produced, nor is there a job time display, so users won’t have a way to
determine when a job will be done.
Additional job lists available at the control panel include separate lists for current
jobs (copy, print and scan) and completed jobs (copy, print and scan).
The hold key enables users to hold a job.
One or all jobs in queue can be deleted using the Delete key and users are prompted
to confirm their desire to do. In addition, jobs can be moved up in the queue.
More detailed error history information than with competitive products is available to
administrators and service technicians from the control panel.
Loading paper into the drawers and adjusting drawers for various sizes is very easy.
Width and length guides slide easily into place and the system automatically detects
a new paper size without the user having to make any adjustments either in the
drawer or at the control panel. When paper is loaded in the bypass tray, the tray
is automatically selected as the paper source and the paper size is automatically
detected, though users must confirm it.
BLI test technicians observed that paper drawers, which have a quick release button
on the handles, slide very smoothly in and out.
Replacing toner cartridges is simple; they simply slide into place. Although provided
in the documentation, instructions for installing the cartridges are not included on
the box for the supplies or in the packaging. It should be noted, however, that the
instructional information provided via the Smart Panel utility tells users to shake the
cartridge after removing the seal, which can result in toner spillage.
Toner cartridges simply slide into place.
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Samsung CLX-9250ND
—Replacing imaging units is more difficult than with most competitive devices. When
opening the inner cover to access imaging units, the release handle does not stay
locked in place; instead it snaps back nearly every time. In addition, BLI technicians
noted that installing the imaging units requires two hands—one to push the unit into
place and the other to lock the handle. Further, they have a tendency to easily spring
back, dislodging from the unit in some cases.
Replacement of the fuser unit was simple and replacement of the ITB belt is typical
of that of other units with user-replaceable belts.
—Indication of low remaining life on certain components, such as the ITB belt, occur
too soon before end of life; the frequent flashing messages may cause users to prematurely replace components, resulting in higher waste and cost.
—BLI also observed problems with the graphical instruction card that comes wrapped
around the imaging units. The tape that affixes it to the imaging unit stays on the imaging unit and must be removed. In addition, the instruction card illustrates removal of
a strip in the wrong direction. Also, although it’s included in step four of the graphical
instruction sheet, several different test technicians failed to see the piece of tape that
needs to be removed, as it is clear. Further, the orange knob was tricky to remove
and pulling the protective cover sheet from the imaging unit requires a lot of force.
Furthermore, the instruction card instructs users to first remove the seal and then
shake the imaging unit back and forth five or six times; instead, users should shake
it before pulling off the seal. Though it didn’t always occur, some toner/developer
spilled from the imaging unit several times.

Feature Set
feature
set
VERY
very GOOD
good
The CLX-9250ND offers standard copy and network print and scan (including Internet fax) functions and optional fax capability.
The fax option offers support for multiple lines.
The unit has a competitive standard paper capacity of 1,040 sheets from two paper
drawers plus a bypass tray with a competitive 100-sheet capacity.
The device can be configured with a dual 520-sheet cassette feeder or a 2,000-sheet
high-capacity feeder, for a maximum paper capacity of 3,140 sheets, which is competitive.

The unit supports a maximum output paper size of 12" x 18" from the drawers (12.6"
x 17.8" from the bypass tray).
The standard drawers can accommodate paper stock ranging from 16-lb. bond to
120-lb. index, which is competitive for models in this group.
The unit’s bypass tray accommodates stock up to 140-lb. index, which is competitive.
16
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
Samsung CLX-9250ND
The CLX-9250ND has a competitive standard 1-GB of RAM that’s expandable to 2
GB, which is tied with a handful of models for the highest capacity.
The capacity of the unit’s hard drive, at 250 GB, is tied with one other model as the
highest.
The unit features a standard reversing automatic document feeder with a competitive
100-sheet capacity that can accommodate paper weights from 11-1/4 lbs. to 43 lbs.,
which is among the highest for competitive models.
The control panel contains an embedded Web server, which enables remote access
from a PC to view and make changes to control panel settings.
The CLX-9250ND incorporates Samsung’s embedded development platform, which
enables customization of the control panel and extends the functionality of the device
by enabling direct communication between the device and back-end applications for
document management and accounting.
The Samsung CLX-9250ND offers most of the features that would be expected for a
model in this range, including N-up copying (from 2 to 32 images on the same page),
zoom reduction/enlargement from 25% to 400% (as well as preset ratios), cover
mode, transparency interleaving, automatic paper selection, automatic reduction
and enlargement, image repeat, mirror image, edge and background erase, watermarks, stamping and poster mode.
The CLX-9250ND offers ID card copy, which makes it easy to copy both sides of an
ID card onto single page.
The system enables users to save the settings for 50 frequently used settings.
Users can select multi-copy runs of up to 9,999; virtually all of the competitive models
support multi-copy runs of only up to 999 copies.
The unit features standard front- and side-mounted USB ports on the display; while
one can be used for convenient printing from and scanning to USB memory devices,
the other can be used to attach a full-size keyboard.
Finishing options include a 1,250-sheet finisher and a 3,250-sheet booklet finisher,
both of which can be configured with either a two-/three-hole punch kit or a two/
four-hole punch kit. Both can single- or double-staple up to 50 sheets in three positions. In addition, the booklet finisher can fold and center staple up to 15 sheets to
make 60-page booklets. The unit lacks a smaller-capacity inner finisher, but offers
manual convenience stapling.
An administrator can program default settings for an Eco-Copy mode (for example,
1:2 duplexing, black-only output and N-up) so that when the Eco hard button on
the control panel is selected, users will have access to only these environmentally
friendly selections.
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

Samsung CLX-9250ND
Security Features
security
features
Administrator password length (characters)
Authentication
Network user authentication
Windows
Novell NetWare NDPS
LDAP authentication
802.1x wireless authentication
Kerberos protocol support
Authentication via department or user ID codes that are
registered on the machine
Number of codes
Restrict usage of color
Restrict usage of other features
Authenticated printing
Common Criteria Certification
Control panel lock/disablement
Digital user signature
Encrypted PDF mode/encrypted scanning
Encrypted secure print
Hard drive encryption
Hard drive lock
Hard drive overwrite
Max number of overwrites after every job
Overwrite method
IP address filtering
IPsec
Job logs (e.g., activity monitoring, compliance auditing)
MAC address filtering
Password-protected mailboxes
Password-protected Web page
Port disablement
Protocol disablement
Removable hard drive
Secure fax
Encrypted TX/RX
Fax forwarding
Fax line access prevention
Fax memory lock
Confidential mailbox
Secure print
Secure Sockets Layer (SSL)
SNMPv3 support
Third-party security features
Transport layer security
Unauthorized copy prevention (secure watermark)
USB block
Additional security features
excellent
EXCELLENT
63 alphanumeric
Yes
Yes
No
Yes
No
Yes
Yes
1,000
Yes
Yes
Yes
Pending at EAL 3
Yes
Optional
Standard
Standard
Standard
No
Optional
7 (9 with security option kit)
Random number*
Yes
Yes
Yes, via SyncThru
Yes
Yes
Yes
Yes
Yes
Yes
Yes (MMR)/Password-protected RX
Yes
Yes
Yes
Yes
Yes
Yes
Yes
INA
Yes
Yes
No
None
INA-Information not available
* Meets DoD 5220.28M, Australian ASCI 33 and German VSITR standards
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
Samsung CLX-9250ND
ACCESSIBILITY
FEATURES
Accessibility Features
Accessibility handle
Braille label kit
Enlarged display mode


NOT RATED
RATED
NOT
No
No
Yes (except fax)
Remote operator software
Yes
Tilting control panel
Yes
Voice guidance (audible instructions)
No
Voice operation (responds to voice commands)
No
Environmental Features
Environmental
FEATURES
Specified capable of running 30% post-consumer recycled paper
Specified capable of running 50% post-consumer recycled paper
Specified capable of running 100% post-consumer recycled paper
Instant/Quick Fusing
Duplexing
Toner-save mode
Energy-save mode/modes
RoHS compliant
In-house environmental policy for this unit?
Percent of product made from previous devices
Percent of product made from post-consumer materials
Percent of product made from pre-consumer materials
Percent of product made from bio-based materials
Product designed for recycling (easily disassembled, no binding agents)
Please list types of items that can be recycled
Hardware remanufacturing program for this product
Toner cartridge recycling program for this product
Pre-paid label for return of toner cartridges/bottles for this unit
Toner recycling system
Ability to program features such as duplexing and auto shut-off over entire fleet
What tool can be used to do this?
Green packaging materials for the product
Green packaging materials for its consumables
Packaging materials used
Typically, who is responsible for getting rid of packaging materials after products are
shipped to the customer location (e.g., customers, dealers, shippers)?
Eco-Label Certifications
ENERGY STAR (after 7/1/09)
Other
Tested energy consumption levels of the device (watts):
Ready/Idle
Energy-save
Sleep mode
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NOT
NOT RATED
RATED
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
0
0
0
0
Yes
INA
No
Yes
No
No
Yes
Inherent in system
(admin mode)
Yes
Yes
Paper, wood, PE
Dealers, shippers
Yes
Germany Blue Angel,
Korea Eco Label
<250
<50
<10
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Lab Test Report
BUYERS LAB
BUYERS LAB

Samsung CLX-9250ND
During Printing
How fast can this product be programmed to go into the following modes (minutes):
Ready/Idle
Energy-Save
Sleep mode
Can the above settings be programmed by a walkup user?
First-print time out of sleep mode (seconds)
Emissions output from this device for the following substances (mg/h):
Carbon Monoxide
Nitrogen Dioxide
Ozone
Styrene
Benzene
TVOC
Dust
Other
1,300 max
Immediately
5 minutes
25 minutes
Yes
56
INA
INA
2.16
0.52
0.03
13.1
0.7
INA
INA: Information not available

Toner Yield
TONER
YIELD
GOOD
GOOD
The CLX-9250ND’s tested toner yield is above average for cyan and competitive for
black, magenta and yellow.
The unit’s impressions-per-gram yields are above average for cyan and yellow, competitive for magenta and below average for black.
—Although the cyan toner yield exceeded the manufacturer’s claimed yield, the yields
for black, magenta and yellow did not meet their claimed yields.

VALUE
Value
VERY GOOD
GOOD
Very
The CLX-9250ND’s competitive price, combined with its very good feature set and
strong performance make the model a very good overall value.
20
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Lab Test Report
BUYERS LAB
BUYERS LAB

Samsung CLX-9250ND
SUPPORTING TEST DATA
Test Environment
This product was tested in BLI’s 10,000-square-foot U.S. test lab, in an environment monitored by an Extech RH S20 Digital
RH/Temperature Recorder and Honeywell Model 61 Seven-Day Temperature/Relative Humidity Chart Recorder. All products lab
tested by BLI are powered by dedicated circuits that are protected by ESP (Electronic Systems Protection, Inc.) surge protectors
to prevent transient power and communication disturbances from affecting equipment under test.
Test Equipment
BLI’s dedicated test network, consisting of Windows NT 4.0, 2000 and Microsoft Exchange servers, Windows 2000 and XP
workstations, 10BaseT/100BaseTX network switches and CAT5 cabling.
Test Duration
Products are tested for two months, five weeks of which consists of a durability test during which the product is run at its
manufacturer-rated maximum monthly duty cycle, with 25 percent of the test volume comprised of copy jobs and 75 percent
comprised of print jobs. BLI’s daily test usage is designed to replicate real-world use over an eight-hour workday, and as such
includes a mix of various-size documents, simplex and duplex modes, and a mix of short, moderate and long run lengths, and
on/off cycles, throughout the day. The durability evaluation also includes testing of the document feeder/scanner in simplex and
duplex modes for an additional 20 percent of the monthly maximum volume, evenly divided over the course of the test. Imaging
media includes 20-lb. virgin letter, legal and ledger multi-use paper with up to 80% of the volume generated on letter, 10% on
legal and 10% on ledger. Recycled multi-use paper comprised of 30%, 50% and 100% post consumer waste is also tested for
up to 10% usage of each of the recycled media types.
Tested Configuration
Samsung CLX-9250ND base unit, plus optional PostScript emulation, 3,250-sheet booklet finisher, dual-cassette feeder and
high-capacity feeder.
Test Procedures
The test methods and procedures employed by BLI in its lab testing include BLI’s proprietary procedures and industry-standard
test procedures, including a BLI-developed variation of ASTM’s 1318-90 Test Method for Determination of Productivity using
Electrostatic Copy Machines. In addition to a number of proprietary test documents, BLI uses an industry-standard KATUN test
original for evaluating black image quality and test suites from Quality Logic to evaluate applications compatibility. In addition to
a visual observation, color print quality is tested using the ANSI standard IT8 Color Test Target, which is read using the Minolta
CM503I Spectrophotometer, and samples are analyzed using the CIE XY Chromaticity Diagram. In addition, density of black
and color output is measured using an X-Rite 428 Densitometer. Georgia-Pacific Spectrum Multi-Use 20-lb. bond is used in
the tests, 10 percent of which is recycled paper containing 30 percent post-consumer content. Image quality is tested using
Georgia-Pacific Printing Paper (95 brightness, 22-lb. bond).
Buyers Laboratory Inc.
North America  Europe  Asia
Michael Danziger
CEO
Jamie Bsales
Senior Product Editor, Solutions
Jennifer DeFeo
Associate Editor
Pia Beddiges
Manager of Competitive Services
Mark Lerch
COO
George Mikolay
Senior Product Editor,
A3/Copier MFPs
Tracie Hines
Associate Editor
Ken Nardone
Technical Manager, Field Testing
Carl Schell
Associate Editor
Anthony Marchesini
IT Director
Dmitry Sheynin
Research Editor
T. R. Patrick
Art Director
Anthony F. Polifrone
Managing Director
Daria M. Hoffman
Managing Editor
Lynn Nannariello
Asst. Managing Editor
21
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Marlene Orr
Senior Product Editor,
Printers/A4 MFPs
Lisa Reider
Senior Product Editor,
Scanners and Environmental
Pete Emory
Manager of Laboratory Testing
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Lab Test Report
BUYERS LAB
BUYERS LAB

Samsung CLX-9250ND
RELIABILITY
Reliability
PMs/Malfunctions
Meter Count
(Impressions)
Service Required
Meter Count (Beginning of Test)
Impressions
Between Service
0
End of Test Period
100,000
Total Misfeeds/Misfeed Rate


0/Not applicable
Service Calls
0
PMs
0
Total Service Calls (incl. PMs)
0
Multitasking
MULTITASKING
Secondary Function
Primary Function
PRINT
SCAN
COPY
PRINT
Yes
Yes
Yes
SCAN
Yes
Yes
Yes
COPY
Yes
Yes
Yes
Note: A “Yes” indicates that the user can initiate the secondary function while the primary function is taking place and that no further
user intervention will be required for the secondary function to take place.
In addition to a single-user multitasking test, which evaluates a unit’s ability to initiate or perform one function while another function
is already in progress (see chart above), BLI also tests a multifunctional product’s ability to handle multiple jobs that would be likely to
stack up in a multi-user networked environment.

Image QualityQUALITY
PRINT/COPY
PRINT QUALITY
22
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Text
Very Good
Line Art
Very Good
Halftone Pattern
Excellent
Halftone Range
Excellent
Solids
Very Good
Color Business Graphics
Very Good
Color Photographic Images
Good
Color Shift
Good
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Lab Test Report
BUYERS LAB
BUYERS LAB

Samsung CLX-9250ND
Color Shift
E
BLI Rating
25,000
3.64
Very Good
50,000
4.68
Good
73,000
3.65
Very Good
100,000
4.61
Good
Test Point
Delta E is a colorimetric measurement assessing the distance between colors. The readings above reflect the average shift of the color
gamut from the previous measured point.
The color gamut displayed a noticeable volume increase
in the cyan to green, red and magenta regions after the
start of testing, though the gamut remained relatively
consistent at all test points after the start.
Color Density Readings
Color
Print Density
Yellow
Magenta
Cyan
0.88
1.02
1.02
Density of a printed image with blocks of all solid colors (based on the average of two readings for each color).
Black print density:
1.41 to 1.49
Density for units in this class tested to date:
0.98 to 1.78
CLX-9250ND
Measurements are based on four readings corresponding to four different solid black
locations on the output. The higher the density reading, the darker the image.
Range for
tested units
Halftone range:
Halftone output was visible from the 2% to 100% dotfill levels, with distinct transitions between all levels.
23
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Print Density
0
0.5
1.0
1.5
2
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Lab Test Report
BUYERS LAB
BUYERS LAB

Samsung CLX-9250ND
COPY QUALITY
Text
Very Good
Line Art
Very Good
Halftone Pattern
Excellent
Halftone Range
Excellent
Solids
Very Good
Color Business Graphics
Good
Color Photographic Images
Good
Color Density Readings
Color
Yellow
Magenta
Cyan
Original Density
1.07
1.43
1.52
Copy Density
0.93
1.06
0.94
Density of copied image when tested in “Full Color” copy mode using a KATUN test original containing blocks of all solid colors (based
on the average of two readings for each color).
Color Fidelity Readings
Color
Fidelity
Yellow
Magenta
Cyan
Red
Green
Blue
Black
7.25
4.57
6.84
6.11
5.32
10.56
4.25
Color fidelity of a copy to its original (using a KATUN test original containing blocks of all solid colors: tested in walk-up mode using
the machine default settings in “Full color” mode and auto exposure settings); average of two readings for each color. Measurements
are taken with a Minolta CM-503i spectrophotometer. The closer the number is to 0, the closer the copy’s color fidelity is to the test
original (based on the average of two readings for each color).
Density of black original:
1.79 to 1.79
Copy density
Original
Density of copy:
1.48 to 1.50
CLX-9250ND
Range for tested units:
0.99 to 1.89
Range for
tested units
Measurements are based on eight readings corresponding to eight different solid black
locations on the output. The higher the density reading, the darker the image.
0
0.5
1.0
1.5
2
Halftone range:
Halftone output was visible from the 15% (which is the minimum coverage area on
the original) to 100% dot-fill levels, with distinct transitions between all levels.
24
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Lab Test Report
BUYERS LAB
BUYERS LAB


Samsung CLX-9250ND
Productivity productivity
PRINT/COPY
Job Stream
Samsung CLX-9250ND
COMPETITIVE AVERAGE
AUTO COLOR PPM
17.1
14.7
AUTO COLOR Percent of Rated Speed
68.5
57.7
BLACK PPM
18.8
17.9
BLACK Percent of Rated Speed
75.3
67.2
AUTO COLOR PPM
18.2
15.0
AUTO COLOR Percent of Rated Speed
72.9
60.4
BLACK PPM
18.8
18.3
BLACK Percent of Rated Speed
75.1
71.7
PostScript
PCL
BLI’s job stream includes Word documents, Outlook e-mail messages, Excel spreadsheets, PowerPoint, HTML and Acrobat PDF files,
totaling 19 pages. This test simulates the type of traffic a typical device might experience in a real-world, multi-user environment. All
of the files are sent to the device as a group, at which time the stopwatch begins; timing ends when the last page of the last file exits
the device. Job stream efficiency is determined by the percentage of the rated speed at which the device operates when producing
real-world jobs. The closer the rate is to 100%, or if it exceeds 100%, the more efficient the device.
First-Copy Time in Seconds
Samsung CLX-9250ND
COMPETITIVE AVERAGE
AUTO COLOR Platen
17.87
14.9
AUTO COLOR Document Feeder
20.13
15.1
BLACK Platen
14.72
9.6
BLACK Document Feeder
15.88
11.4
Average Productivity for Mixed Color and Black Output
SPEED IN PPM
COMPETITIVE
Samsung CLX-9250ND
AVERAGE
PERCENT OF RATED SPEED
COMPETITIVE
Samsung CLX-9250ND
AVERAGE
COPY 1:1
17.9
17.1
71.8
68.2
COPY 1:2
16.0
14.9
63.8
59.6
COPY 2:2
16.7
15.2
66.6
60.1
PRINT 1:1
19.2
16.9
76.7
68.0
PRINT 1:2
17.3
15.0
69.0
60.6
Efficiency is tested using a 10-page document, consisting of six black pages and four pages containing black text and color, with the
unit in auto-color mode (in which it automatically detects whether the originals are black or color and switches accordingly). In print
mode, the document is printed using the PCL driver at 600 dpi. BLI obtains the overall efficiency for each copy/print mode by averaging
the efficiency ratings (derived by dividing the tested speed of the device by the rated speed, and then multiplying by 100) for each run
length (1, 5 and 10 sets in copy and print modes).
25
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Lab Test Report
BUYERS LAB
BUYERS LAB

Samsung CLX-9250ND
Average Productivity for Black Output
SPEED IN PPM
PERCENT OF RATED SPEED
Samsung CLX-9250ND
COMPETITIVE
AVERAGE
Samsung CLX-9250ND
COMPETITIVE
AVERAGE
COPY 1:1
20.0
21.7
80.2
83.6
COPY 1:2
17.6
19.0
70.3
73.0
COPY 2:2
19.9
19.3
79.4
73.9
PRINT 1:1
19.5
21.1
78.0
82.9
PRINT 1:2
18.4
18.3
73.5
72.3
Efficiency is tested using a 10-page document in black mode. In print mode, the document is printed using the PCL driver at 600 dpi.
BLI obtains the overall efficiency for each copy/print mode by averaging the efficiency ratings (derived by dividing the tested speed of
the device by the rated speed, and then multiplying by 100) for each run length (1, 5 and 10 sets in copy and print modes).
Productivity in Booklet Mode
SPEED IN PPM
PERCENT OF RATED SPEED
Samsung CLX-9250ND
COMPETITIVE
AVERAGE
Samsung CLX-9250ND
COMPETITIVE
AVERAGE
Auto-Color Print
13.5
14.4
54.1
52.7
Black Print
12.2
15.5
49.0
55.2
Auto-Color Copy
14.6
15.1
58.4
55.2
Black Copy
12.6
16.2
50.3
57.9
Productivity is tested by having the device fold, saddle-stitch and output 10 sets of a 16-page PDF file. Testing in print mode is
conducted using the PCL driver at 600 dpi. The closer the efficiency rate is to 100%, or if it exceeds 100%, the more efficient the
device.

Scan
SCANFunctions
FUNCTIONS
Tested Scan Speed in IPM
Samsung CLX-9250ND
COMPETITIVE AVERAGE
AUTO COLOR 1:1
47.9
36.6
AUTO COLOR 2:2
33.3
24.4
BLACK 1:1
48.7
38.0
BLACK 2:2
33.4
25.3
Files are scanned at 300 dpi in PDF format. Competitive averages represent the average scan speed for devices in this speed range
tested to date.
26
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Lab Test Report
BUYERS LAB
BUYERS LAB

Samsung CLX-9250ND
Scan File Size in KB
FULL COLOR
Normal quality
Draft Quality
Best quality
COMPETITIVE AVERAGE
1,945.6
1,505.28
298
466.2
BLACK
PDF
COMPETITIVE AVERAGE
109
66.7
Testing in both modes is conducted with single-page files scanned at 300 dpi in PDF format. Competitive averages represent the
smallest file size for devices tested to date.

Print Drivers
PRINT
DRIVERS
Samsung CLX-9250ND Print Driver Features
Windows XP
PCL 6
PostScript 3
Auto Feature/Device Detection
Yes
Yes
Booklet Printing
Yes
Yes
Collate Sets
No
No
Consumables Gauge
No
No
Delayed Print
Yes
Yes
Max Paper Sources per Job
3
2
2 to 16
2 to 16
Overlay
Yes
No
Paper Gauge
No
No
Print and Hold
Yes
Yes
N-up Printing
Proof Print
Yes
Yes
Up to 9,999
Up to 9,999
Reduction/Enlargement
25% to 400%
25% to 400%
Resolution Modes (dpi)
Best
Normal
Draft
Glossy
Best
Normal
Draft
Glossy
Save Settings
Yes
Yes
Secure Printing
Yes
Yes
Yes/Yes
Yes/Yes
Quantity Selection
Watermarks/Custom Watermarks
27
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Lab Test Report
BUYERS LAB
BUYERS LAB


Samsung CLX-9250ND
TONER
YIELD
Toner Yield
Tested Toner Yield (5% Coverage per Color)
1
28
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Black
Cyan
Magenta
Yellow
Rated Yield (Impressions)
25,000
20,000
20,000
20,000
COMPETITIVE AVERAGE
21,533
14,683
14,683
14,683
Tested Yield (Impressions)1
23,053
21,222
17,286
16,189
COMPETITIVE AVERAGE
23,937
19,445
17,376
15,347
Net Weight (Grams)
553.30
278.45
289.80
283.30
Impressions per Gram
41.66
76.21
59.65
57.14
COMPETITIVE AVERAGE
52.02
61.44
54.64
50.06
Based on an average of two cartridges per color using BLI’s toner yield test original with 5% page coverage.
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CERTIFICATE OF RELIABILITY
Awarded to
SAMSUNG ELECTRONICS AMERICA
for the performance of the
Samsung CLX-9250ND
in BLI’s in-house durability test.
2011
Anthony F. Polifrone
MANAGING DIRECTOR
RELIABILITY CERTIFIED
L
D
AB
TESTE
FEBRUARY 2011
DATE
This is to certify that when subjected to an approximately 100,000-impression Buyers Lab durability test
in a networked environment, the Samsung CLX-9250ND proved to be a highly reliable product.
BUYERS LABORATORY INC.
THE LEADING INDEPENDENT OFFICE PRODUCTS TEST LAB AND BUSINESS CONSUMER ADVOCATE
NORTH AMERICA
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