Bay Networks | Nautica 200 | User manual | Connecting Remote Diagnostic Tool Kit
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Remote Diagnostic Tool KIT
http://www.nortelnetworks.com/corporate/global/emea/custsvc/flia.html
Warning !
•
Modem must be connected to Analog phone Line.
A digital line could destroy it !!!
•
Cable length is sensitive. Using FLIA with non provided cables could result in
unpredictable results !!!
Connection !
•
FLIA must be connected to product console port
even if a modem port is available !!!
Diagnostic KIT description
Connecting Remote Diagnostic tool Kit
How to use
Nortel Networks Product codes
Products Dial in advantage
Connection Matrix Console
Connection Matrix Modem
Tricks
ZDX Modem Configuration Settings
Terminal Emulation Settings
Troubleshooting Modem Connection
Troubleshooting Terminal Connection
Reporting a Problem
Bill of Material p.2
p.3/4 p.5
p.6
p.7
p.8
p.9
p.10
p.11
p.12
p.13/14 p.15/16 p.17
p.18
Francois BEZAT Rev R9 Sept 6,1999 1
Diagnostic KIT description
More info call 33 492966968
This Kit has been developed to permit a rapid set up and connection on a remote site, to allow diagnostics
from a central point of expertise. Connectivity can be made across the full range of Nortel Networks products,
can be easily adapted to new products and can be used either on console option eliminating the need for
a multitude of cables and connectors, or in conjunction with an included modem to offer remote connection.
Problem 1 : 16 specific cables identified to attach a
Console
on products
Problem 2 : Difficult to reach a product from
Remote
Support Centre
Console mode FLIAKITS
No matter which product is attached, just select the correct code
No HW upgrade for new products , new acquisitions
Easy to use , no skill required for end-user
Convenient to use
Code underside of the box and in WEB
Reduce connection time
Increases productivity
This kit can also be used as well by Service providers
No specific product limitation
Just set the correct code provided underside of the box
Remote mode FLIAKITL
Provides remote access to products via console port
Same functionality as on site, looks like local (no less no more)
Remote side will be able, like in local mode,
•
to check configuration and level
•
to upload /download files
•
to modify configuration
Line will stay on even if product is off ( re-booting)
Boot messages are displayed at remote site
No need to recall when plugging/unplugging from product to product
Modem already configured
No need to dispatch skilled person
Just provide switched line phone number
What is FLIA ?
FLIA provides connection to any product console port even for new products because
it is not dependent on the wire position in the connector
FLIA helps to find the wiring
FLIA is able to provide you with the wiring
FLIA is able to be a Micro HUB direct or crossed ( example for CLAM and MARLIN)
FLIA is able to make a shortcut between wires ( ex: to set boot mode on CLAM )
FLIA can be attached to a modem to have remote access. ( ex: Speedview remotely)
Francois BEZAT Rev R9 Sept 6,1999 2
Connecting Remote
Diagnostic Tool Kit
Installing KIT
(see Diagram next page)
•
•
•
•
•
Take modem and plug the telephone line cable into modem
Connect cable from modem to FLIA ( DB25 / DB9)
Connect transformer power cable
Set FLIA rear switch
Set the appropriate code to modem to Modem position on the FLIA
(4)
(5)
(3)
(2)
(1)
ref: list underside of FLIA
•
Connect cable to FLIA and to product
(6)
(RJ45/RJ45) with appropriate
•
•
•
• adapter connector if needed
(7)
•
•
•
•
Plug this connector into Product
(8)
(Console / manager port)
Power on Product (if not already done)
FLIA leds must be Off Off On Off
Power on Modem
•
Ask customer for phone
analog line
and number to be called by Support
Centre
Connect modem line cable to telephone line
FLIA leds must be On Off On On
Ask remote site to call for remote access
FLIA leds must be On On On On
(9)
Francois BEZAT Rev R9 Sept 6,1999 3
Francois BEZAT Rev R9 Sept 6,1999 4
How to use ?
How to use for Console connection ?
1. Set FLIA rear switch to Console position
2. Set the appropriate code on the FLIA (ref setting)
3. Connect flat cable into RJ45 FLIA connector
4. Connect appropriate connector to Flat cable (ref setting)
5. Plug Connector into Product
6. RD led Must be ON ( if not go to Troubleshooting)
7. Plug cable DB9 to FLIA / DB9 Terminal
8. All lamps must be ON ( if not go to Troubleshooting)
9. Check Terminal Emulation for settings
10. If problem is encountered go to Troubleshooting
11. If a new connection is needed for a new product
•
Unplug FLIA from Terminal and Product
•
Change FLIA setting code and connector if needed
•
Plug FLIA back to terminal and to new product
12. It’s done !
How to use for Modem connection ?
FLIA MUST BE CONNECTED TO PRODUCT CONSOLE PORT EVEN IF A MODEM PORT IS AVAILABLE
1. Set FLIA rear switch to Modem position
2. Set the appropriate code on the FLIA (ref setting)
3. Connect flat cable into RJ45 FLIA connector
4. Connect appropriate connector to Flat cable (ref setting)
5. Plug Connector into Product
6. TD led Must be ON (if not go to Troubleshooting)
7. Power on Modem
8. Get
analog line
and phone number to be called
9. Connect modem to line
10. Plug cable DB9 to FLIA / DB25 to Modem
11. All lamps must be ON (if not go to Troubleshooting)
12. Ask remote site to call for remote access
13. If problem is encountered go to Troubleshooting
14. If a new connection is needed for a new product no call is needed again.
•
Unplug FLIA from Modem and Product
•
Change FLIA setting code and connector if needed
•
Plug FLIA back to modem and to new product
15. It’s done ! No need to call again, the line is still operational
Note:
To reach a remote product via a remote switch operator:
Prepare ATD on your local terminal emulator without pressing Enter Key.
Make a manual call with your telephone in parallel with the local modem line and then, when the operator will switch the target number, hit enter key and hang up immediately the phone hand set.
Francois BEZAT Rev R9 Sept 6,1999 5
Nortel Networks Product codes
Product
Router BLN 1-2 , LN
Router BCN
Router AFN , AN1
Bay Stack AN 2, ARN , ANH
Router ASN1
Router ASN2
Router ASN Diag port
5DN310, D5000, 5000, 500BH, 282XX
5724M
5525M
5745
27XX, 28XX,2310
Bay Stack 302,303,304,350,450
Bay Stack 301
Bay Stack 10-BT, 100-BT, HUB
10114A, 10328
Eth WG Switch
281XX
3522,3356,3522,2722
3324S,
3803, 3800A,3800,3910S,3517SA,3313A/S/SA
3328
3040
Centillion 10
Centillion 100
Centillion 100
Switch Node
Accelar
Video cache, MM switch
Clam
Nautica 200
Marlin
Nautica 4000
Annex
FE200C
E402
PC to PC
Connector Code
25p/M 67123
25p/M
9p/M
00123
64532
9p/F
9p/M
9p/F
RJ45
00132
00532
00532
00573
9p/F
9p/F
RJ45
25p/M
25p/M
9p/F
25p/M
25p/M
9p/F
25p/F
RJ45 / 8din
9p/F
25p/F
25p/F
25p/M
9p/F
9p/F
9p/F
9p/F
9p/F
9p/F
RJ45
RJ45
9p/M
RJ45
9p/M
RJ45
9p/M
9p/M
Sw / Cnsl
00132
00132
00723
00132
58132
00132
05132
00123
00123
08132
01743
00132
06123
00123
00123
00132
00132
05132
00132
08132
64123
00734
00817
00132
00567
00132
00237
00123
00123
64123
Francois BEZAT Rev R9 Sept 6,1999 6
Product Dial In Advantage
Product
810 Hub
2000 Hubs
2722 Bridge
BayStack Hubs
Ethernet WorkGroup Switch
BayStack 301
3000 Hubs
3328 Switch
3395 Terminal Server
3800 Router
3522 Bridge
Distributed 5000 Hubs
28200 Switch
5000 Hubs
58000 Switch
5x80 Routers
5390 Remote Access Server
281xx Switches
Centillion 10
Centillion 100
10625 Multimedia Switch
1011x LattisCell Switch
1032x EtherCell Switch
Bay Networks Routers
CLAM/MARLIN
RA ELS
RA XL
RA 2000
RA 3000
RA 4000
RA 6300
Statistical
N (Optivity)
N (Optivity)
Y
N (Optivity)
Y
Y (SpView
Lt)
N (Optivity)
Y
Y
Y
Y
N (Optivity)
N (Optivity)
N (Optivity)
N (Optivity)
Y
Y
N (Optivity)
Y
Y (SpView)
Y
N (Optivity)
Y
Y
Y
Y
Y
Y
Y
Y
Y
Card
N
N
N
N
Y
N na na na
Y
na na na
N
N
N
N
Y
N
N
N
N
Y (Off /def) N
Y (Off /def) N
N N
N
N
N
N na
Y
Y
Y
Y
Y
Y
N
N
Y
Y
Y
na na na
Y
na na na
N
N
N
N
Y
Chass Netwk
N N
N
N
N
N
N
N
N
N
N
N
Y
Y
Y
Y
Y
Y
Y
N
N
N
N
Y
Y
N
N
N
N
Y
N
N
Y
Y
N
N
N
Configuration
Basic
Y
Y
Y
Y
Advanced
N (Optivity)
N (Optivity)
Y
N (Optivity)
Y Y
Y (SpView Lt) Y (SpView Lt)
Config
Save /Reload
N (tftp server)
N (tftp server)
N
N (tftp server)
N
Y (SpView Lite)
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
N (Optivity)
Y
Y
Y
Y
N (Optivity)
N (Optivity)
N (tftp server)
N
N (tftp server)
Y
N (tftp server)
N (tftp server)
N
N (Optivity)
N (Optivity)
N (tftp server)
N
Y (SiteManager) Y (SiteManager)
Y
N (Optivity)
Y
Y
N
N
Y (SpView Lt) Y (SpeedView)
Y Y
Y
N (Optivity)
Y
Y
N (Optivity)
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y (SpeedView)
N (boot server)
N (tftp server)
N (tftp server)
Y
Y
Y
Y
Y
Y
Y
Y
Value
Low
Low
Medium
Low
Medium
High
High
Medium
Low
Medium
High
High
High
High
High
High
High
High
Low
Low
Medium
High
Medium
Low
Medium
Medium
High
High
Low
High
Medium
Definitions
:
Boot Diagnostics
Satistical Diagnostics
Card Diagnostics
Chassis Diagnostics
Ability to view boot up diagnostic tests via terminal connection
Ability to view statistics on a per port basis
Ability to view a historical log of events relative to the card accessed
Ability to view a historical log of events relating to other cards in the chassis
Network Diagnostics
Basic Configuration
Ability to access other network devices via the device called
Ability to configure IP address, netmask, boot server, config file name
Advanced Configuration Ability to configure advanced functionality
Config Save / Reload Ability to save and reload configuration via serial connection
Notes:
RA ELS
RA XL
RA 2000
RA 3000
RA 4000
Value
Francois BEZAT
Port 1 only
Port 1 only
Port 1 only
Console port for boot, port 1 for configuration
Console port for boot, port 1 for configuration
Low
Medium
High
Very little to be gained by remote access. No fault diagnosis possible.
Some configuration and diagnostics possible. Good for level 1 fault diagnosis.
Advanced troubleshooting possible. Useful at level 2.
Rev R9 Sept 6,1999 7
Connection Matrix for Console
How to find cabling when code is given:
RJ45 product connector
Wheel 1
RJ45
Pin 1
Pin 2
2 3 4
CTS DSR GND TD
6
4
6
4
6
4
6
4
Pin 3
Pin 4
Pin 5
Pin 6
Pin 7
Pin 8
2
8
5
3
1
7
2
8
5
3
1
7
2
8
5
3
1
7
2
8
5
3
1
7
5
RD Example code 65723
6
Product …………………………….Terminal
4 6=W1
è RJ45 Pin 1 will be connected to RTS DB9 pin 7 or DB25 pin 4
3 5=W2
è RJ45 Pin 8 will be connected to DTR DB9 pin 4 or DB25 pin20
1 7=W3
è RJ45 Pin 5 will be connected to GND DB9 pin 5 or DB25 pin 7
7 2=W4
è RJ45 Pin 6 will be connected to TD DB9 pin 2 or DB25 pin 3
2 3=W5
è RJ45 Pin 3 will be connected to RD DB9 pin 3 or DB25 pin 2
8
5
DB9 product connector
DB9
Pin 2
Wheel 1
CTS
3
Pin 3
Pin 4
Pin 5
Pin 6
Pin 7
Pin 8
1
4
5
6
2
8
3
2
8
1
4
5
6
2
DSR
3
2
8
1
4
5
6
3 4
GND TD
1
4
5
6
3
2
8
5
5
6
Example code 00132
RD Product …………………………….Terminal
3 0=W1
è DB9 no pin connected to RTS DB9 pin 7 or DB25 pin 4
2 0=W2
è DB9 no pin connected to DTR DB9 pin 4 or DB25 pin 20
8 1=W3
è DB9 Pin 5 will be connected to GND DB9 pin 5 or DB25 pin 7
1 3=W4
è DB9 Pin 2 will be connected to TD DB9 pin 2 or DB25 pin 3
4 2=W5
è DB9 Pin 3 will be connected to RD DB9 pin 3 or DB25 pin 2
DB25 product connector
DB25
Wheel 1
CTS
Pin 2
Pin 3
2
3
20
Pin 4
Pin 5
Pin 6
Pin 7
Pin 20
5
6
4
1
8
4
1
5
6
8
2
3
2
DSR
4
1
5
6
8
3 4
GND TD
2
3
2
3
4
1
5
6
8
5 Example code 00132
RD Product …………………………….Terminal
2 0=W1
è DB25 no pin connected to RTS DB9 pin 7 or DB25 pin 4
3 0=W2
è DB25 no pin connected to DTR DB9 pin 4 or DB25 pin
1
8
5 1=W3
è DB25 Pin 7 will be connected to GND DB9 pin 5 or DB25 pin 7
6 3=W4
è DB25 Pin 3 will be connected to TD DB9 pin 2 or DB25 pin 3
4 2=W5
è DB25 Pin 2 will be connected to RD DB9 pin 3 or DB25 pin 2
Francois BEZAT Rev R9 Sept 6,1999 8
Connection Matrix for Modem
How to find cabling when code is given:
RJ45 product connector
RJ45
Wheel 1
RTS
2
DTR
3
GND
4
TD
Pin 1
Pin 2
Pin 3
Pin 4
Pin 5
Pin 6
Pin 7
Pin 8
7
2
8
3
1
6
4
5
7
2
8
3
1
6
4
5
7
2
8
3
1
6
4
5
7
2
8
3
1
6
4
5
5
RD Example code 65723
6
Product …………………………….Terminal
4 6=W1
è RJ45 Pin 1 will be connected to CTS DB9 pin 8 or DB25 pin 5
3 5=W2
è RJ45 Pin 8 will be connected to DSR DB9 pin 6 or DB25 pin6
1 7=W3
è RJ45 Pin 5 will be connected to GND DB9 pin 5 or DB25 pin 7
7 2=W4
è RJ45 Pin 6 will be connected to TD DB9 pin 3 or DB25 pin 2
2 3=W5
è RJ45 Pin 3 will be connected to RD DB9 pin 2 or DB25 pin 3
8
5
DB9 product connector
DB9
Pin 2
Pin 3
Pin 4
Pin 5
Pin 6
Pin 7
Pin 8
Wheel 1
RTS
4
5
6
8
1
3
2
4
5
6
8
1
3
2
2
DTR
4
5
6
8
1
3
2
3 4
GND TD
4
5
6
8
1
3
2
5 Example code 00132
5
6
RD Product …………………………….Terminal
3 0=W1
è DB9 no pin connected to CTS DB9 pin 8 or DB25 pin 5
2 0=W2
è DB9 no pin connected to DSR DB9 pin 6 or DB25 pin 6
8 1=W3
è DB9 Pin 5 will be connected to GND DB9 pin 5 or DB25 pin 7
1 3=W4
è DB9 Pin 2 will be connected to TD DB9 pin 3 or DB25 pin 2
4 2=W5
è DB9 Pin 3 will be connected to RD DB9 pin 2 or DB25 pin 3
DB25 product connector
DB25
Pin 2
Wheel 1
RTS
2
Pin 3
Pin 4
Pin 5
Pin 6
Pin 7
Pin 20
3
5
6
4
1
8
3
5
6
4
1
8
2
DTR
2
3
5
6
4
1
8
3 4
GND TD
2 2
3
5
6
4
1
8
1
8
5 Example code 00132
RD Product …………………………….Terminal
2 0=W1
è DB25 no pin connected to CTS DB9 pin 8 or DB25 pin 5
3 0=W2
è DB25 no pin connected to DSR DB9 pin 6 or DB25 pin 6
5 1=W3
è DB25 Pin 7 will be connected to GND DB9 pin 5 or DB25 pin 7
6 3=W4
è DB25 Pin 3 will be connected to TD DB9 pin 3 or DB25 pin 2
4 2=W5
è DB25 Pin 2 will be connected to RD DB9 pin 2 or DB25 pin 3
Francois BEZAT Rev R9 Sept 6,1999 9
Tricks
Helpful Keystrokes:
CTRL + T , CTRL +Y , CTRL + shift + C , ESC
Login:
Manager
Syntax for: Sending / Receiving files from/to Router
xmodem sby [filename] / xmodem rby [filename]
Xmodem
Xmodem Will silently destroy existing files of the same name.
sb Send Binary / rb Receive Binary
Files are placed on the DOS disk without
Conversion With XYmodem
Files are padded with Control-Z (0x1A) such that the size is a multiple of the frame size
(128 or 1024 bytes). Use the -y option to receive binary files WITHOUT being padded.
Centillon SpeedView Connection via Modem
1 Start Terminal.exe
2 Select Parameters / phone number
3 Update phone Number
4 Start connection
5 Select parameter / Modem
6 Remove Hang up string (+++)
7 Close Terminal (line will stay connected)
8 Start Speed view
9
When finished disconnect the line manually
5745:
To allow boot without console
FLIA Switch to console Code 00011
FLIA DB9
à RJ45 cable RJ45 à DB25M à 5745
Terminal Server:
For terminal sever 5390 RJ45
à FLIA Switch to Modem code 64273 à 5724M or 5328M
For terminal sever ANNEX RJ45
à FLIA switch to Modem code 00237 à AN2 DB9/DB9 cable
Bay Stack:
To have access to Console NMM card Must be present
CLAM Boot mode and Load:
Boot Mode
Power off CLAM
Set FLIA code to 55000 and rear switch to Console,
Connect: CLAM
à flat cable RJ45/DB9 à FLIA
Power on CLAM lamp should be amber after 3s.
Load:
Unplug flat cable from RJ45/DB9 connector
Set FLIA code to 64023 and rear switch to modem
Plug flat cable to RJ45 /DB9 connector
Connect LAN cable terminal to FLIA RJ45
Download Code via Ethernet adapter CLAMPRO.EXE
Micro HUB Direct Connection:
Set FLIA code to 64023 and rear switch to modem
Plug RJ45 /DB9 connector
Two RJ45 are now available for micro LAN connection
MARLIN Boot mode and Load:
Boot Mode:
Power off marlin
Power on MARLIN while pressing ENTER key
Release key at third beep
Marlin will display READY after 1mn
Load:
Set FLIA code to 32046 and rear switch to modem
Plug flat cable to RJ45 /DB9 connector
Connect LAN cable terminal to FLIA RJ45
Download Code via Ethernet adapter MARPROG.EXE
Micro HUB Crossed Connection:
Set FLIA code to 32046 and rear switch to modem
Plug RJ45 /DB9 connector
Two RJ45 are now available for micro LAN connection
Francois BEZAT Rev R9 Sept 6,1999 10
Included Modem Configuration Settings
Configuration Setting
ATE0Q1&E3&E12$MB9600$SB9600&D0#F1
AT&W0
Display configuration
ATL5
B0
E0
M1
Q1
R0 V1 X0 &E1
&E3
&E6 &E8 &E10
&E12
&E15 %C0 #C1 &C1 L3
$MB9600 $SB9600
$BA0 &W0
ATL7
$A0 &A0 #A0 &B0 &BS1 $D0 &D0 %DL0 %DC0 $EB0 %E1 %E5
#F1
$F0 &G2 #L0
&P1 &Q0 $R1 &RF1 &S0 &SF1 &T4 #T1 $T1 $V0 $V6 #V1 Y0
$MB9600 $SB9600 $BA0 &W0
ATL6
S0 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S13 S24 S25 S30
002
043 013 010 008 004 055 004 006 007 080 037 020 000 000
Changing Remote Modem parameter when console product speed is different from 9600 eg:19200bps
Disconnect Product from FLIA and Power on Remote Modem
Support centre will issue the following commands:
•
%%%AT ( enter in command mode on remote modem)
•
Select option 2 Command
•
Password= MODEMSETUP
•
AT$MB19200 ( set line speed to 19200)
•
AT$SB19200 ( set serial speed to 19200)
•
AT&W0 ( save config in memory 0)
•
+++ATH ( Hang up )
Remote modem must be powered off and on to use the updated configuration
Do not forget to:
Update the terminal emulation settings
Configure the modem back to 9600 when remote access has been completed
Francois BEZAT Rev R9 Sept 6,1999 11
Terminal Emulation Settings
Francois BEZAT Rev R9 Sept 6,1999 12
Troubleshooting Modem Connection (1/2)
Step 100
Power on product if not already done
Set correct FLIA code for product (refer FLIA settings).
Select switch position to Modem
Take RJ45/RJ45 flat cable
Plug RJ45 side to FLIA
Plug RJ45 side to appropriate connector and then to product (refer FLIA settings)
TD MUST be ON
If OK go to step 200 if not go to step 1100
Step 200
Disconnect RJ45/RJ45 cable at both ends
Take Cable DB9/DB25
Plug DB9 side to FLIA DB9
Plug DB25 side to Modem
Power on the modem
RD Must be ON
If OK go to step 300 if not go to step 1200
Step 300
CTS Must be on
If OK go to step 400 if not go to step 1300
Step 400
Reconnect cable RJ45/RJ45 go to step 2000
Step 1100
Ground or TD signal are not present
Possible Failure: Setting code not appropriate
Switch not in modem position
Check connector correctly plugged
Cable RJ45/RJ45 broken or FLIA box failing / Go to step 8000
Francois BEZAT Rev R9 Sept 6,1999 13
Troubleshooting Modem Connection (2/2)
Step 1200
Ground or RD signal are not present
Possible Failure: Switch not in modem position
Check modem powered on
Check connector correctly plugged
Cable DB9/DB25 broken or FLIA box failing / Go to step 8000
Step 1300
CTS signal not present
Possible Failure: switch not in modem position
Modem setting not correct (CTS always on)
Check connector correctly plugged
Cable DB9/DB25 broken or FLIA box failing switch / Go to step 8000
Step 2000
Ask to be called via telephone line
Do you hear ringing ?
If not: line is not present : verify number / line / Analog line .
go to step 2100
Step 2100
Does modem answer?
If not possible cause: Modem setting (Ignore DTR)
Analog line
Modem failing / Go to step 8000 go to step 2200
Step 2200
DSR Must become on
If OK go to step 2400 if not go to step 2300
Step 2300
DSR signal must coming up
Possible Failure: Modem setting not correct
Check connector correctly plugged
Cable DB9/DB25 broken or FLIA box failing switch / Go to step 8000
Step 2400
If caller is reporting problem
Check modem setting ( no echo, disable keyboard abort, speed control 9600, no result code)
If still present possible cause
Line defective, or not direct analog line , ask for recall .
Modem remote side not set properly
One of both modem defective / Go to step 8000 go to step 6000
Francois BEZAT Rev R9 Sept 6,1999 14
Troubleshooting Terminal Connection (1/2)
Step 3100
Set correct FLIA code for product.
Select switch position to Console
Take RJ45/RJ45 flat cable
Plug RJ45 side to FLIA
Plug RJ45 side to appropriate connector refer FLIA settings
TD MUST be ON
If OK go to step 3200 if not go to step 4100
Step 3200
Disconnect RJ45/RJ45 cable at both ends
Take Cable DB9/DB9
Plug DB9 side to FLIA DB9
Plug DB9 side to portable terminal
RD Must be ON
If OK go to step 3300 if not go to step 4200
Step 3300
Start Portable terminal emulation
RTS Must be on
If OK go to step 3400 if not go to step 4300
Step 3400
DTR Must be on
If OK go to step 3500 if not go to step 4400
Step 3500
Reconnect cable RJ45/RJ45 go to step 6000
Francois BEZAT Rev R9 Sept 6,1999 15
Troubleshooting Terminal Connection (2/2)
Step 4100
Ground or TD signal are not present
Possible Failure: Setting code not appropriate wheel 3 and 4
Switch not in console position if RD led is on
Check correct selected product connector
Check connector correctly plugged
Cable RJ45/RJ45 broken or FLIA box failing wheel 3 or 4 / Go to step 8000
Step 4200
Ground or RD signal are not present
Possible Failure: Switch not in modem position if TD led is on
Check terminal connector correctly plugged
Cable DB9/DB9 broken or FLIA box failing Go to step 8000
Step 4300
RTS signal not present
Possible Failure: Switch not in modem position
Terminal emulation not correct (RTS should be on)
Check connector correctly plugged
Cable DB9/DB9 broken or FLIA box failing switch / Go to step 8000
Step 4400
DTR signal not present
Possible Failure: Switch not in modem position
Terminal emulation setting not correct (DTR should be on)
Check connector correctly plugged
Cable DB9/DB9 broken or FLIA box failing switch / Go to step 8000
Step 4500
Reconnect RJ45/RJ45 cable and check connection
See Tricks reference
If working goto step 6000
If not working check Switch to console
Code properly set
Cable connection
Check terminal emulation settings (9600,8,n,1)
Check Trick reference
If still not working go to step 8000
Step 6000
End of Troubleshooting MAP
Francois BEZAT Rev R9 Sept 6,1999 16
Reporting a Problem
Step 8000
Product Tested ? : _______ Code used ? : ______ Lamps on ? :
q q q q Local/Remote?: ___
Select here under the step numbers you came through
q 100 q 1100 q 2000 q 3100 q 4100 q 200 q 1200 q 2100 q 3200 q 4200 q 300 q 1300 q 2200 q 3300 q 4300 q 400 q 1400 q 3400 q 4400 q 500 q3500 q4500
Select here under the country
EMEA Countries model ASIA PAC Countries model
FLIA Austria
FLIA Belgium
FLIA Czechoslovakia
FLIA Denmark
FLIA Finland
FLIA France
FLIA Germany
FLIA01-AT
FLIA01-BE
FLIA01-CS
FLIA01-DK
FLIA01-FI
FLIA01-FR
FLIA01-DE
FLIA Greece
FLIA Hungary
FLIA Italy
FLIA01-GR
FLIA01-HU
FLIA01-IT
FLIA Ireland FLIA01-IE
FLIA Luxembourg FLIA01-LU
FLIA Netherlands
FLIA Norway
FLIA01-NL
FLIA01-NO
FLIA Portugal
FLIA Poland
FLIA Romania
FLIA Russia
FLIA South Africa
FLIA Saudia Arabia
FLIA Spain
FLIA Sweden
FLIA Switzerland
FLIA UK
FLIA01-PT
FLIA01-PL
FLIA01-RO
FLIA01-RU
FLIA01-ZA
FLIA01-SA
FLIA01-ES
FLIA01-SE
FLIA01-CH
FLIA01-GB
Select here under missing/ failing parts
Connectors
q RJ45 DB9 M
Cables
q RJ45 / RJ45 q RJ45/Din 8
Components
q FLIA q RJ45 DB9 F q DB9 / DB25 q DB9M/DB9F q Modem
FLIA Australia
FLIA New Zealand
FLIA China
FLIA Singapore
FLIA Malaysia
FLIA Korea
FLIA Hong Kong
FLIA Thailand
FLIA Taiwan
FLIA Indonesia q RJ45 DB25 M q RJ11/RJ11 q Power supply
FLIA01-AU
FLIA01-NZ
FLIA01-CN
FLIA01-SG
FLIA01-MY
FLIA01-KR
FLIA01-HK
FLIA01-TH
FLIA01-TW
FLIA01-ID q J45 DB25 F
Francois BEZAT Rev R9 Sept 6,1999 17
Bill of Material
Connectors
q RJ45 DB9/M q RJ45 DB9/F q RJ45 DB25/M q J45 DB25/F
Cables
Components
q RJ45/RJ45 q RJ45/Din 8 q DB9M/DB9F q DB9M/DB25M q RJ11/RJ11 q FLIA q Modem q Power supply
Documentation
q Paper
Francois BEZAT Rev R9 Sept 6,1999 18
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