Bay Networks | Nautica 200 | User manual | Connecting Remote Diagnostic Tool Kit


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Bay Networks | Nautica 200 | User manual | Connecting Remote Diagnostic Tool Kit | Manualzz

Remote Diagnostic Tool KIT

http://www.nortelnetworks.com/corporate/global/emea/custsvc/flia.html

Warning !

Modem must be connected to Analog phone Line.

A digital line could destroy it !!!

Cable length is sensitive. Using FLIA with non provided cables could result in

unpredictable results !!!

Connection !

FLIA must be connected to product console port

even if a modem port is available !!!

Diagnostic KIT description

Connecting Remote Diagnostic tool Kit

How to use

Nortel Networks Product codes

Products Dial in advantage

Connection Matrix Console

Connection Matrix Modem

Tricks

ZDX Modem Configuration Settings

Terminal Emulation Settings

Troubleshooting Modem Connection

Troubleshooting Terminal Connection

Reporting a Problem

Bill of Material p.2

p.3/4 p.5

p.6

p.7

p.8

p.9

p.10

p.11

p.12

p.13/14 p.15/16 p.17

p.18

Francois BEZAT Rev R9 Sept 6,1999 1

Diagnostic KIT description

More info call 33 492966968

This Kit has been developed to permit a rapid set up and connection on a remote site, to allow diagnostics

from a central point of expertise. Connectivity can be made across the full range of Nortel Networks products,

can be easily adapted to new products and can be used either on console option eliminating the need for

a multitude of cables and connectors, or in conjunction with an included modem to offer remote connection.

Problem 1 : 16 specific cables identified to attach a

Console

on products

Problem 2 : Difficult to reach a product from

Remote

Support Centre

Console mode FLIAKITS

No matter which product is attached, just select the correct code

No HW upgrade for new products , new acquisitions

Easy to use , no skill required for end-user

Convenient to use

Code underside of the box and in WEB

Reduce connection time

Increases productivity

This kit can also be used as well by Service providers

No specific product limitation

Just set the correct code provided underside of the box

Remote mode FLIAKITL

Provides remote access to products via console port

Same functionality as on site, looks like local (no less no more)

Remote side will be able, like in local mode,

to check configuration and level

to upload /download files

to modify configuration

Line will stay on even if product is off ( re-booting)

Boot messages are displayed at remote site

No need to recall when plugging/unplugging from product to product

Modem already configured

No need to dispatch skilled person

Just provide switched line phone number

What is FLIA ?

FLIA provides connection to any product console port even for new products because

it is not dependent on the wire position in the connector

FLIA helps to find the wiring

FLIA is able to provide you with the wiring

FLIA is able to be a Micro HUB direct or crossed ( example for CLAM and MARLIN)

FLIA is able to make a shortcut between wires ( ex: to set boot mode on CLAM )

FLIA can be attached to a modem to have remote access. ( ex: Speedview remotely)

Francois BEZAT Rev R9 Sept 6,1999 2

Connecting Remote

Diagnostic Tool Kit

Installing KIT

(see Diagram next page)

Take modem and plug the telephone line cable into modem

Connect cable from modem to FLIA ( DB25 / DB9)

Connect transformer power cable

Set FLIA rear switch

Set the appropriate code to modem to Modem position on the FLIA

(4)

(5)

(3)

(2)

(1)

ref: list underside of FLIA

Connect cable to FLIA and to product

(6)

(RJ45/RJ45) with appropriate

• adapter connector if needed

(7)

Plug this connector into Product

(8)

(Console / manager port)

Power on Product (if not already done)

FLIA leds must be Off Off On Off

Power on Modem

Ask customer for phone

analog line

and number to be called by Support

Centre

Connect modem line cable to telephone line

FLIA leds must be On Off On On

Ask remote site to call for remote access

FLIA leds must be On On On On

(9)

Francois BEZAT Rev R9 Sept 6,1999 3

Francois BEZAT Rev R9 Sept 6,1999 4

How to use ?

How to use for Console connection ?

1. Set FLIA rear switch to Console position

2. Set the appropriate code on the FLIA (ref setting)

3. Connect flat cable into RJ45 FLIA connector

4. Connect appropriate connector to Flat cable (ref setting)

5. Plug Connector into Product

6. RD led Must be ON ( if not go to Troubleshooting)

7. Plug cable DB9 to FLIA / DB9 Terminal

8. All lamps must be ON ( if not go to Troubleshooting)

9. Check Terminal Emulation for settings

10. If problem is encountered go to Troubleshooting

11. If a new connection is needed for a new product

Unplug FLIA from Terminal and Product

Change FLIA setting code and connector if needed

Plug FLIA back to terminal and to new product

12. It’s done !

How to use for Modem connection ?

FLIA MUST BE CONNECTED TO PRODUCT CONSOLE PORT EVEN IF A MODEM PORT IS AVAILABLE

1. Set FLIA rear switch to Modem position

2. Set the appropriate code on the FLIA (ref setting)

3. Connect flat cable into RJ45 FLIA connector

4. Connect appropriate connector to Flat cable (ref setting)

5. Plug Connector into Product

6. TD led Must be ON (if not go to Troubleshooting)

7. Power on Modem

8. Get

analog line

and phone number to be called

9. Connect modem to line

10. Plug cable DB9 to FLIA / DB25 to Modem

11. All lamps must be ON (if not go to Troubleshooting)

12. Ask remote site to call for remote access

13. If problem is encountered go to Troubleshooting

14. If a new connection is needed for a new product no call is needed again.

Unplug FLIA from Modem and Product

Change FLIA setting code and connector if needed

Plug FLIA back to modem and to new product

15. It’s done ! No need to call again, the line is still operational

Note:

To reach a remote product via a remote switch operator:

Prepare ATD on your local terminal emulator without pressing Enter Key.

Make a manual call with your telephone in parallel with the local modem line and then, when the operator will switch the target number, hit enter key and hang up immediately the phone hand set.

Francois BEZAT Rev R9 Sept 6,1999 5

Nortel Networks Product codes

Product

Router BLN 1-2 , LN

Router BCN

Router AFN , AN1

Bay Stack AN 2, ARN , ANH

Router ASN1

Router ASN2

Router ASN Diag port

5DN310, D5000, 5000, 500BH, 282XX

5724M

5525M

5745

27XX, 28XX,2310

Bay Stack 302,303,304,350,450

Bay Stack 301

Bay Stack 10-BT, 100-BT, HUB

10114A, 10328

Eth WG Switch

281XX

3522,3356,3522,2722

3324S,

3803, 3800A,3800,3910S,3517SA,3313A/S/SA

3328

3040

Centillion 10

Centillion 100

Centillion 100

Switch Node

Accelar

Video cache, MM switch

Clam

Nautica 200

Marlin

Nautica 4000

Annex

FE200C

E402

PC to PC

Connector Code

25p/M 67123

25p/M

9p/M

00123

64532

9p/F

9p/M

9p/F

RJ45

00132

00532

00532

00573

9p/F

9p/F

RJ45

25p/M

25p/M

9p/F

25p/M

25p/M

9p/F

25p/F

RJ45 / 8din

9p/F

25p/F

25p/F

25p/M

9p/F

9p/F

9p/F

9p/F

9p/F

9p/F

RJ45

RJ45

9p/M

RJ45

9p/M

RJ45

9p/M

9p/M

Sw / Cnsl

00132

00132

00723

00132

58132

00132

05132

00123

00123

08132

01743

00132

06123

00123

00123

00132

00132

05132

00132

08132

64123

00734

00817

00132

00567

00132

00237

00123

00123

64123

Francois BEZAT Rev R9 Sept 6,1999 6

Product Dial In Advantage

Product

810 Hub

2000 Hubs

2722 Bridge

BayStack Hubs

Ethernet WorkGroup Switch

BayStack 301

3000 Hubs

3328 Switch

3395 Terminal Server

3800 Router

3522 Bridge

Distributed 5000 Hubs

28200 Switch

5000 Hubs

58000 Switch

5x80 Routers

5390 Remote Access Server

281xx Switches

Centillion 10

Centillion 100

10625 Multimedia Switch

1011x LattisCell Switch

1032x EtherCell Switch

Bay Networks Routers

CLAM/MARLIN

RA ELS

RA XL

RA 2000

RA 3000

RA 4000

RA 6300

Statistical

N (Optivity)

N (Optivity)

Y

N (Optivity)

Y

Y (SpView

Lt)

N (Optivity)

Y

Y

Y

Y

N (Optivity)

N (Optivity)

N (Optivity)

N (Optivity)

Y

Y

N (Optivity)

Y

Y (SpView)

Y

N (Optivity)

Y

Y

Y

Y

Y

Y

Y

Y

Y

Card

N

N

N

N

Y

N na na na

Y

na na na

N

N

N

N

Y

N

N

N

N

Y (Off /def) N

Y (Off /def) N

N N

N

N

N

N na

Y

Y

Y

Y

Y

Y

N

N

Y

Y

Y

na na na

Y

na na na

N

N

N

N

Y

Chass Netwk

N N

N

N

N

N

N

N

N

N

N

N

Y

Y

Y

Y

Y

Y

Y

N

N

N

N

Y

Y

N

N

N

N

Y

N

N

Y

Y

N

N

N

Configuration

Basic

Y

Y

Y

Y

Advanced

N (Optivity)

N (Optivity)

Y

N (Optivity)

Y Y

Y (SpView Lt) Y (SpView Lt)

Config

Save /Reload

N (tftp server)

N (tftp server)

N

N (tftp server)

N

Y (SpView Lite)

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

N (Optivity)

Y

Y

Y

Y

N (Optivity)

N (Optivity)

N (tftp server)

N

N (tftp server)

Y

N (tftp server)

N (tftp server)

N

N (Optivity)

N (Optivity)

N (tftp server)

N

Y (SiteManager) Y (SiteManager)

Y

N (Optivity)

Y

Y

N

N

Y (SpView Lt) Y (SpeedView)

Y Y

Y

N (Optivity)

Y

Y

N (Optivity)

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y (SpeedView)

N (boot server)

N (tftp server)

N (tftp server)

Y

Y

Y

Y

Y

Y

Y

Y

Value

Low

Low

Medium

Low

Medium

High

High

Medium

Low

Medium

High

High

High

High

High

High

High

High

Low

Low

Medium

High

Medium

Low

Medium

Medium

High

High

Low

High

Medium

Definitions

:

Boot Diagnostics

Satistical Diagnostics

Card Diagnostics

Chassis Diagnostics

Ability to view boot up diagnostic tests via terminal connection

Ability to view statistics on a per port basis

Ability to view a historical log of events relative to the card accessed

Ability to view a historical log of events relating to other cards in the chassis

Network Diagnostics

Basic Configuration

Ability to access other network devices via the device called

Ability to configure IP address, netmask, boot server, config file name

Advanced Configuration Ability to configure advanced functionality

Config Save / Reload Ability to save and reload configuration via serial connection

Notes:

RA ELS

RA XL

RA 2000

RA 3000

RA 4000

Value

Francois BEZAT

Port 1 only

Port 1 only

Port 1 only

Console port for boot, port 1 for configuration

Console port for boot, port 1 for configuration

Low

Medium

High

Very little to be gained by remote access. No fault diagnosis possible.

Some configuration and diagnostics possible. Good for level 1 fault diagnosis.

Advanced troubleshooting possible. Useful at level 2.

Rev R9 Sept 6,1999 7

Connection Matrix for Console

How to find cabling when code is given:

RJ45 product connector

Wheel 1

RJ45

Pin 1

Pin 2

2 3 4

CTS DSR GND TD

6

4

6

4

6

4

6

4

Pin 3

Pin 4

Pin 5

Pin 6

Pin 7

Pin 8

2

8

5

3

1

7

2

8

5

3

1

7

2

8

5

3

1

7

2

8

5

3

1

7

5

RD Example code 65723

6

Product …………………………….Terminal

4 6=W1

è RJ45 Pin 1 will be connected to RTS DB9 pin 7 or DB25 pin 4

3 5=W2

è RJ45 Pin 8 will be connected to DTR DB9 pin 4 or DB25 pin20

1 7=W3

è RJ45 Pin 5 will be connected to GND DB9 pin 5 or DB25 pin 7

7 2=W4

è RJ45 Pin 6 will be connected to TD DB9 pin 2 or DB25 pin 3

2 3=W5

è RJ45 Pin 3 will be connected to RD DB9 pin 3 or DB25 pin 2

8

5

DB9 product connector

DB9

Pin 2

Wheel 1

CTS

3

Pin 3

Pin 4

Pin 5

Pin 6

Pin 7

Pin 8

1

4

5

6

2

8

3

2

8

1

4

5

6

2

DSR

3

2

8

1

4

5

6

3 4

GND TD

1

4

5

6

3

2

8

5

5

6

Example code 00132

RD Product …………………………….Terminal

3 0=W1

è DB9 no pin connected to RTS DB9 pin 7 or DB25 pin 4

2 0=W2

è DB9 no pin connected to DTR DB9 pin 4 or DB25 pin 20

8 1=W3

è DB9 Pin 5 will be connected to GND DB9 pin 5 or DB25 pin 7

1 3=W4

è DB9 Pin 2 will be connected to TD DB9 pin 2 or DB25 pin 3

4 2=W5

è DB9 Pin 3 will be connected to RD DB9 pin 3 or DB25 pin 2

DB25 product connector

DB25

Wheel 1

CTS

Pin 2

Pin 3

2

3

20

Pin 4

Pin 5

Pin 6

Pin 7

Pin 20

5

6

4

1

8

4

1

5

6

8

2

3

2

DSR

4

1

5

6

8

3 4

GND TD

2

3

2

3

4

1

5

6

8

5 Example code 00132

RD Product …………………………….Terminal

2 0=W1

è DB25 no pin connected to RTS DB9 pin 7 or DB25 pin 4

3 0=W2

è DB25 no pin connected to DTR DB9 pin 4 or DB25 pin

1

8

5 1=W3

è DB25 Pin 7 will be connected to GND DB9 pin 5 or DB25 pin 7

6 3=W4

è DB25 Pin 3 will be connected to TD DB9 pin 2 or DB25 pin 3

4 2=W5

è DB25 Pin 2 will be connected to RD DB9 pin 3 or DB25 pin 2

Francois BEZAT Rev R9 Sept 6,1999 8

Connection Matrix for Modem

How to find cabling when code is given:

RJ45 product connector

RJ45

Wheel 1

RTS

2

DTR

3

GND

4

TD

Pin 1

Pin 2

Pin 3

Pin 4

Pin 5

Pin 6

Pin 7

Pin 8

7

2

8

3

1

6

4

5

7

2

8

3

1

6

4

5

7

2

8

3

1

6

4

5

7

2

8

3

1

6

4

5

5

RD Example code 65723

6

Product …………………………….Terminal

4 6=W1

è RJ45 Pin 1 will be connected to CTS DB9 pin 8 or DB25 pin 5

3 5=W2

è RJ45 Pin 8 will be connected to DSR DB9 pin 6 or DB25 pin6

1 7=W3

è RJ45 Pin 5 will be connected to GND DB9 pin 5 or DB25 pin 7

7 2=W4

è RJ45 Pin 6 will be connected to TD DB9 pin 3 or DB25 pin 2

2 3=W5

è RJ45 Pin 3 will be connected to RD DB9 pin 2 or DB25 pin 3

8

5

DB9 product connector

DB9

Pin 2

Pin 3

Pin 4

Pin 5

Pin 6

Pin 7

Pin 8

Wheel 1

RTS

4

5

6

8

1

3

2

4

5

6

8

1

3

2

2

DTR

4

5

6

8

1

3

2

3 4

GND TD

4

5

6

8

1

3

2

5 Example code 00132

5

6

RD Product …………………………….Terminal

3 0=W1

è DB9 no pin connected to CTS DB9 pin 8 or DB25 pin 5

2 0=W2

è DB9 no pin connected to DSR DB9 pin 6 or DB25 pin 6

8 1=W3

è DB9 Pin 5 will be connected to GND DB9 pin 5 or DB25 pin 7

1 3=W4

è DB9 Pin 2 will be connected to TD DB9 pin 3 or DB25 pin 2

4 2=W5

è DB9 Pin 3 will be connected to RD DB9 pin 2 or DB25 pin 3

DB25 product connector

DB25

Pin 2

Wheel 1

RTS

2

Pin 3

Pin 4

Pin 5

Pin 6

Pin 7

Pin 20

3

5

6

4

1

8

3

5

6

4

1

8

2

DTR

2

3

5

6

4

1

8

3 4

GND TD

2 2

3

5

6

4

1

8

1

8

5 Example code 00132

RD Product …………………………….Terminal

2 0=W1

è DB25 no pin connected to CTS DB9 pin 8 or DB25 pin 5

3 0=W2

è DB25 no pin connected to DSR DB9 pin 6 or DB25 pin 6

5 1=W3

è DB25 Pin 7 will be connected to GND DB9 pin 5 or DB25 pin 7

6 3=W4

è DB25 Pin 3 will be connected to TD DB9 pin 3 or DB25 pin 2

4 2=W5

è DB25 Pin 2 will be connected to RD DB9 pin 2 or DB25 pin 3

Francois BEZAT Rev R9 Sept 6,1999 9

Tricks

Helpful Keystrokes:

CTRL + T , CTRL +Y , CTRL + shift + C , ESC

Login:

Manager

Syntax for: Sending / Receiving files from/to Router

xmodem sby [filename] / xmodem rby [filename]

Xmodem

Xmodem Will silently destroy existing files of the same name.

sb Send Binary / rb Receive Binary

Files are placed on the DOS disk without

Conversion With XYmodem

Files are padded with Control-Z (0x1A) such that the size is a multiple of the frame size

(128 or 1024 bytes). Use the -y option to receive binary files WITHOUT being padded.

Centillon SpeedView Connection via Modem

1 Start Terminal.exe

2 Select Parameters / phone number

3 Update phone Number

4 Start connection

5 Select parameter / Modem

6 Remove Hang up string (+++)

7 Close Terminal (line will stay connected)

8 Start Speed view

9

When finished disconnect the line manually

5745:

To allow boot without console

FLIA Switch to console Code 00011

FLIA DB9

à RJ45 cable RJ45 à DB25M à 5745

Terminal Server:

For terminal sever 5390 RJ45

à FLIA Switch to Modem code 64273 à 5724M or 5328M

For terminal sever ANNEX RJ45

à FLIA switch to Modem code 00237 à AN2 DB9/DB9 cable

Bay Stack:

To have access to Console NMM card Must be present

CLAM Boot mode and Load:

Boot Mode

Power off CLAM

Set FLIA code to 55000 and rear switch to Console,

Connect: CLAM

à flat cable RJ45/DB9 à FLIA

Power on CLAM lamp should be amber after 3s.

Load:

Unplug flat cable from RJ45/DB9 connector

Set FLIA code to 64023 and rear switch to modem

Plug flat cable to RJ45 /DB9 connector

Connect LAN cable terminal to FLIA RJ45

Download Code via Ethernet adapter CLAMPRO.EXE

Micro HUB Direct Connection:

Set FLIA code to 64023 and rear switch to modem

Plug RJ45 /DB9 connector

Two RJ45 are now available for micro LAN connection

MARLIN Boot mode and Load:

Boot Mode:

Power off marlin

Power on MARLIN while pressing ENTER key

Release key at third beep

Marlin will display READY after 1mn

Load:

Set FLIA code to 32046 and rear switch to modem

Plug flat cable to RJ45 /DB9 connector

Connect LAN cable terminal to FLIA RJ45

Download Code via Ethernet adapter MARPROG.EXE

Micro HUB Crossed Connection:

Set FLIA code to 32046 and rear switch to modem

Plug RJ45 /DB9 connector

Two RJ45 are now available for micro LAN connection

Francois BEZAT Rev R9 Sept 6,1999 10

Included Modem Configuration Settings

Configuration Setting

ATE0Q1&E3&E12$MB9600$SB9600&D0#F1

AT&W0

Display configuration

ATL5

B0

E0

M1

Q1

R0 V1 X0 &E1

&E3

&E6 &E8 &E10

&E12

&E15 %C0 #C1 &C1 L3

$MB9600 $SB9600

$BA0 &W0

ATL7

$A0 &A0 #A0 &B0 &BS1 $D0 &D0 %DL0 %DC0 $EB0 %E1 %E5

#F1

$F0 &G2 #L0

&P1 &Q0 $R1 &RF1 &S0 &SF1 &T4 #T1 $T1 $V0 $V6 #V1 Y0

$MB9600 $SB9600 $BA0 &W0

ATL6

S0 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S13 S24 S25 S30

002

043 013 010 008 004 055 004 006 007 080 037 020 000 000

Changing Remote Modem parameter when console product speed is different from 9600 eg:19200bps

Disconnect Product from FLIA and Power on Remote Modem

Support centre will issue the following commands:

%%%AT ( enter in command mode on remote modem)

Select option 2 Command

Password= MODEMSETUP

AT$MB19200 ( set line speed to 19200)

AT$SB19200 ( set serial speed to 19200)

AT&W0 ( save config in memory 0)

+++ATH ( Hang up )

Remote modem must be powered off and on to use the updated configuration

Do not forget to:

Update the terminal emulation settings

Configure the modem back to 9600 when remote access has been completed

Francois BEZAT Rev R9 Sept 6,1999 11

Terminal Emulation Settings

Francois BEZAT Rev R9 Sept 6,1999 12

Troubleshooting Modem Connection (1/2)

Step 100

Power on product if not already done

Set correct FLIA code for product (refer FLIA settings).

Select switch position to Modem

Take RJ45/RJ45 flat cable

Plug RJ45 side to FLIA

Plug RJ45 side to appropriate connector and then to product (refer FLIA settings)

TD MUST be ON

If OK go to step 200 if not go to step 1100

Step 200

Disconnect RJ45/RJ45 cable at both ends

Take Cable DB9/DB25

Plug DB9 side to FLIA DB9

Plug DB25 side to Modem

Power on the modem

RD Must be ON

If OK go to step 300 if not go to step 1200

Step 300

CTS Must be on

If OK go to step 400 if not go to step 1300

Step 400

Reconnect cable RJ45/RJ45 go to step 2000

Step 1100

Ground or TD signal are not present

Possible Failure: Setting code not appropriate

Switch not in modem position

Check connector correctly plugged

Cable RJ45/RJ45 broken or FLIA box failing / Go to step 8000

Francois BEZAT Rev R9 Sept 6,1999 13

Troubleshooting Modem Connection (2/2)

Step 1200

Ground or RD signal are not present

Possible Failure: Switch not in modem position

Check modem powered on

Check connector correctly plugged

Cable DB9/DB25 broken or FLIA box failing / Go to step 8000

Step 1300

CTS signal not present

Possible Failure: switch not in modem position

Modem setting not correct (CTS always on)

Check connector correctly plugged

Cable DB9/DB25 broken or FLIA box failing switch / Go to step 8000

Step 2000

Ask to be called via telephone line

Do you hear ringing ?

If not: line is not present : verify number / line / Analog line .

go to step 2100

Step 2100

Does modem answer?

If not possible cause: Modem setting (Ignore DTR)

Analog line

Modem failing / Go to step 8000 go to step 2200

Step 2200

DSR Must become on

If OK go to step 2400 if not go to step 2300

Step 2300

DSR signal must coming up

Possible Failure: Modem setting not correct

Check connector correctly plugged

Cable DB9/DB25 broken or FLIA box failing switch / Go to step 8000

Step 2400

If caller is reporting problem

Check modem setting ( no echo, disable keyboard abort, speed control 9600, no result code)

If still present possible cause

Line defective, or not direct analog line , ask for recall .

Modem remote side not set properly

One of both modem defective / Go to step 8000 go to step 6000

Francois BEZAT Rev R9 Sept 6,1999 14

Troubleshooting Terminal Connection (1/2)

Step 3100

Set correct FLIA code for product.

Select switch position to Console

Take RJ45/RJ45 flat cable

Plug RJ45 side to FLIA

Plug RJ45 side to appropriate connector refer FLIA settings

TD MUST be ON

If OK go to step 3200 if not go to step 4100

Step 3200

Disconnect RJ45/RJ45 cable at both ends

Take Cable DB9/DB9

Plug DB9 side to FLIA DB9

Plug DB9 side to portable terminal

RD Must be ON

If OK go to step 3300 if not go to step 4200

Step 3300

Start Portable terminal emulation

RTS Must be on

If OK go to step 3400 if not go to step 4300

Step 3400

DTR Must be on

If OK go to step 3500 if not go to step 4400

Step 3500

Reconnect cable RJ45/RJ45 go to step 6000

Francois BEZAT Rev R9 Sept 6,1999 15

Troubleshooting Terminal Connection (2/2)

Step 4100

Ground or TD signal are not present

Possible Failure: Setting code not appropriate wheel 3 and 4

Switch not in console position if RD led is on

Check correct selected product connector

Check connector correctly plugged

Cable RJ45/RJ45 broken or FLIA box failing wheel 3 or 4 / Go to step 8000

Step 4200

Ground or RD signal are not present

Possible Failure: Switch not in modem position if TD led is on

Check terminal connector correctly plugged

Cable DB9/DB9 broken or FLIA box failing Go to step 8000

Step 4300

RTS signal not present

Possible Failure: Switch not in modem position

Terminal emulation not correct (RTS should be on)

Check connector correctly plugged

Cable DB9/DB9 broken or FLIA box failing switch / Go to step 8000

Step 4400

DTR signal not present

Possible Failure: Switch not in modem position

Terminal emulation setting not correct (DTR should be on)

Check connector correctly plugged

Cable DB9/DB9 broken or FLIA box failing switch / Go to step 8000

Step 4500

Reconnect RJ45/RJ45 cable and check connection

See Tricks reference

If working goto step 6000

If not working check Switch to console

Code properly set

Cable connection

Check terminal emulation settings (9600,8,n,1)

Check Trick reference

If still not working go to step 8000

Step 6000

End of Troubleshooting MAP

Francois BEZAT Rev R9 Sept 6,1999 16

Reporting a Problem

Step 8000

Product Tested ? : _______ Code used ? : ______ Lamps on ? :

q q q q Local/Remote?: ___

Select here under the step numbers you came through

q 100 q 1100 q 2000 q 3100 q 4100 q 200 q 1200 q 2100 q 3200 q 4200 q 300 q 1300 q 2200 q 3300 q 4300 q 400 q 1400 q 3400 q 4400 q 500 q3500 q4500

Select here under the country

EMEA Countries model ASIA PAC Countries model

FLIA Austria

FLIA Belgium

FLIA Czechoslovakia

FLIA Denmark

FLIA Finland

FLIA France

FLIA Germany

FLIA01-AT

FLIA01-BE

FLIA01-CS

FLIA01-DK

FLIA01-FI

FLIA01-FR

FLIA01-DE

FLIA Greece

FLIA Hungary

FLIA Italy

FLIA01-GR

FLIA01-HU

FLIA01-IT

FLIA Ireland FLIA01-IE

FLIA Luxembourg FLIA01-LU

FLIA Netherlands

FLIA Norway

FLIA01-NL

FLIA01-NO

FLIA Portugal

FLIA Poland

FLIA Romania

FLIA Russia

FLIA South Africa

FLIA Saudia Arabia

FLIA Spain

FLIA Sweden

FLIA Switzerland

FLIA UK

FLIA01-PT

FLIA01-PL

FLIA01-RO

FLIA01-RU

FLIA01-ZA

FLIA01-SA

FLIA01-ES

FLIA01-SE

FLIA01-CH

FLIA01-GB

Select here under missing/ failing parts

Connectors

q RJ45 DB9 M

Cables

q RJ45 / RJ45 q RJ45/Din 8

Components

q FLIA q RJ45 DB9 F q DB9 / DB25 q DB9M/DB9F q Modem

FLIA Australia

FLIA New Zealand

FLIA China

FLIA Singapore

FLIA Malaysia

FLIA Korea

FLIA Hong Kong

FLIA Thailand

FLIA Taiwan

FLIA Indonesia q RJ45 DB25 M q RJ11/RJ11 q Power supply

FLIA01-AU

FLIA01-NZ

FLIA01-CN

FLIA01-SG

FLIA01-MY

FLIA01-KR

FLIA01-HK

FLIA01-TH

FLIA01-TW

FLIA01-ID q J45 DB25 F

Francois BEZAT Rev R9 Sept 6,1999 17

Bill of Material

Connectors

q RJ45 DB9/M q RJ45 DB9/F q RJ45 DB25/M q J45 DB25/F

Cables

Components

q RJ45/RJ45 q RJ45/Din 8 q DB9M/DB9F q DB9M/DB25M q RJ11/RJ11 q FLIA q Modem q Power supply

Documentation

q Paper

Francois BEZAT Rev R9 Sept 6,1999 18

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