Samsung Horizon HD Recorder Product guide

Horizon Product Guide
•
UPC. The Fibre Power NetworkTM
Welcome to Horizon
Never before has your TV offered so many possibilities.
Never before have you experienced TV so intensely.
Never before have you had so much control over what you watch,
when you watch and where you watch it.
This Product Guide reveals the endless possibilities of Horizon.
Contents
Getting Started: Setting up your remote control TV Codes Easy Steps to Wireless Connection Getting the most from your Wi-Fi
My UPC Discover your remote control Rear side (keyboard side) The Main menu The Channel menu The Action menu Horizon TV Remote App and Horizon TV Online Discover Broadband Discover Home Phone Useful information Customer Service 4
5
6
12
12
13
14
15
19
22
24
25
26
27
29
Please make yourself familiar with the full terms and
conditions that apply to your contract with UPC; they can
be found at http://www.upc.ie/termsandconditions/ and
in the booklet inside your product box.
Getting Started: Setting up your remote control
Pairing the remote control to your Horizon TV HD+ box
Pairing the remote control to your TV
Please ensure you have removed the yellow tab.
Your remote should pair automatically, but if not:
1. Make sure the TV set is switched on.
1. Make sure that your Horizon TV HD+ box is switched on and
that there is clear sight between the Horizon TV HD+ box
and the remote control.
2. Turn the remote control 90 degrees with the keyboard
side facing up (as per the image below).
3.Press and hold the pairing key
aiming it toward the
Horizon TV HD+ box until the lock key flashes.
4.For further information visit www.upc.ie/horizonsupport
and select remote control.
2. Press and hold the “VOL Down” key
followed by the
“SOURCE” key.
Continue holding both down until the
“TV POWER”
key flashes red twice and then stays red
(this takes 5 seconds). Then release both keys.
3.Carefully enter the brand code for your TV model using the
remote control number keys (see the next page for the TV
model code list).
4.Press and hold the “TV POWER” key
on the remote
control to verify a successful match. Your TV set should
power off. Once your TV powers off, release the “TV POWER”
key
immediately. If the TV set does not power off, repeat
from step 1.
5. Now press and hold the “VOL Down”
key followed by the
“SOURCE”
key at the same time. Hold down until the
“TV POWER”
key flashes red 3 times to save the settings.
For more information see
http://www.upc.ie/horizontv/remote/
Lock Key Pairing Key
4
TV Codes
BEKO 0346
METZ 1810
EUROLINE 0955
NEC 1950
FINLUX 1004
PANASONIC 2153
FUJITSU 1052
PHILIPS 2195
GRUNDIG 1162
PIONEER 2212
JVC 1464
SAMSUNG 2448
KENWOOD 1507
SHARP 2550
LENCO 1615
SONY 2679
LG 1628
TOSHIBA3021
LOEWE1660
VESTEL For an extensive list of TV codes go to www.upc.ie/tvcode
5
3148
Easy Steps to Wireless Connection
Connecting to your personal computer over Wi-Fi
You can connect your PC to the Horizon TV HD+ box using Wi-Fi. Instructions for how to connect
to your PC are provided for the following operating systems:
What do I need?
The sticker with your SSID
and password is located
underneath the Horizon TV
HD+ box.
Go to page 7
Go to page 8
Go to page 9
Please note that wireless speeds may vary
depending on your surroundings. UPC has
no control over these surroundings and
cannot guarantee wireless speeds. Note: To
ensure you get the best possible speeds we
recommend connecting to your Horizon
HD+ box using an Ethernet cable rather
than by Wi-Fi. Find out how to get the best
from your Wi-Fi connection on page 12.
Go to page 10
Go to page 11
6
Windows 7
Step 1: Click on the Wi-Fi icon in the
notification area at the bottom of
your PC screen.
Step 2: Select the wireless network
connection of your Horizon TV
HD+ box (e.g. UPC338980). This
is the SSID mentioned on the
sticker underneath the box.
1
Step 3: Click the connect button.
Step 4: Enter the security key
(e.g. UKBZHWEF) and select
OK. You can find the key on the
sticker underneath the box.
Note: This key is case sensitive.
21
Step 5: You are now wirelessly
connected to your UPC Broadband
service.
31
41
51
7
Windows 8
Step 1a: Select the marked icon on
the bar that emerges on the right
of your PC screen.
Step 1b: Select the marked icon on
the taskbar at the bottom of your
PC screen. Please go directly to
step 4.
Step 3: Select the Wireless
Network icon.
Step 4: Select the Wireless
Network Connection of your
modem (e.g. UPC123456). This is
called SSID on the sticker which
you can find in this manual and
underneath the modem.
Step 2: Select the Settings icon.
Step 6: Enter the security key
(e.g. UKBZHWEF) and select OK.
You can find the key on the
sticker underneath the Horizon
TV HD+ box.
Note: This key is case sensitive.
Step 7 a/b: You are now
wirelessly connected to UPC
Broadband Service.
Step 5: Select Connect.
1
1a
1
1b
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41
51
61
1
7a
1
7b
8
Windows XP
Step 1: Click on the icon in the
Systray at the bottom of your
computer screen.
Step 2: Select the wireless network
connection of your Horizon TV
HD+ box (e.g. UPC338980). This is
the SSID on the sticker underneath
the Horizon TV HD+ box.
1
9
Step 3: Enter the security key
(e.g. UKBZHWEF) and select OK.
You can find the key on the sticker
underneath the Horizon TV HD+ box.
Note: This key is case sensitive.
Step 4: You are now wirelessly
connected to your UPC Broadband
service.
21
31
41
Windows Vista
Step 1: Click on the icon in the
Systray at the bottom of your PC
screen.
Step 2: Select ‘wireless networks
are available’.
Step 3: Select the wireless network
connection of your Horizon TV
HD+ box (e.g. UPC338980). This is
the SSID on the sticker underneath
the Horizon TV HD+ box.
1
Step 4: Enter the security key (e.g.
UKBZHWEF) and select OK. You
can find the key on the sticker
underneath the Horizon TV HD+ box.
Note: This key is case sensitive.
Step 5: You are now wirelessly
connected to your UPC Broadband
service.
31
41
51
21
10
Mac OS X
Step 1: Click on the icon in the
status bar at the top of your
computer screen and select
Turn Airport On / Turn Wi-Fi On.
Step 2: Select the wireless network
connection of your Horizon TV
HD+ box (e.g. UPC338980). This is
the SSID on the sticker underneath
the Horizon TV HD+ box.
1
11
Step 3: Enter the security key
(e.g. UKBZHWEF) and select OK.
You can find the key on the sticker
underneath the Horizon TV HD+ box.
Note: this key is case sensitive.
Step 4: You are now wirelessly
connected to your UPC Broadband
service.
2
3
4
My UPC
Getting the most from your Wi-Fi
To get the best possible Broadband experience you should connect directly to your
Horizon TV HD+ box through a wired connection.
Speeds via Wi-Fi can vary significantly due to the surrounding environment, interference
of various kinds and the Wi-Fi technology itself*, all which are outside of UPC’s control.
There are a number of ways you can
optimise your Wi-Fi connection:
Tip 1: Location, Location, Location
Move your laptop or other Wi-Fi
device closer to the Horizon TV HD+
box, even a few inches can help. Try
to position it on the highest point on
your TV stand or cabinet and remove
any clutter from around the box as this
helps to spread the signal far and wide.
Tip 2: Avoid obstacles
Your wireless signal can be affected
by dense obstacles such as brick
walls or electrical appliances like
baby monitors or microwaves.
Avoid these sources of interference
where possible.
Tip 3: Keep your software
up-to-date.
Use the latest browser and Wi-Fi
card driver versions available, these
are optimised for faster internet
browsing. You can download the
latest version directly from the
manufacturer’s website.
Tip 4: Reboot your Horizon
TV HD+ box
We recommend rebooting your
Horizon TV HD+ box from time to
time. To do this, power off your box,
leave it for 30 seconds and turn it
back on. This allows the box to select
the best Wi-Fi channel for you.
Sometimes you may need to select
a static channel to get the most
from your Wi-Fi. To do this go to the
Wi-Fi channel menu on your Horizon
TV HD+ box and change your Wi-Fi
channel to 1, 6 or 11.
You may need to review your channel
selection from time to time as the
channel you select may become
congested in the future, but all you
have to do is repeat the selection
process and choose a different one
of the three suggested channels.
For a detailed guide on how to
change your Wi-Fi channel visit
http://bit.ly/145ndAA
Don’t forget
To ensure you get the best possible
speeds we recommend connecting
your Horizon TV HD+ box using an
Ethernet cable rather than by Wi-Fi.
To find out more about
connecting by Ethernet visit
http://bit.ly/17jew80
With a My UPC account you
will be able to:
•
et instant access to your
G
account from any location 24/7
•
View messages
•
Change your contact details
•
Order new services online
•
View and pay your bills
•
Set up a direct debit
•
Try out Broadband Tracker Feature
•
enefit from all the features of
B
the Horizon TV Remote App and
Horizon TV online. See page 24
for more information
Setting it up is easy. Just visit
www.upc.ie/myupc and follow
the simple steps to register, making
sure you have your account number
to hand.
Log into your My UPC account
at www.upc.ie/myupc for more
information.
* For our fastest speeds up to and including our 200Mbps product speed, use a wired connection. Wi-Fi technology supports speeds up to 75 Mbps on Horizon, and can vary dependent on a range of
factors, including distance from the broadband device, age of the device, internal construction of the home, etc.
12
Discover your remote control
The Horizon remote control enables you to operate all
features of your Horizon TV HD+ box easily.
Your remote control works over radio frequency but
for optimal results during set-up we would advise that
you point it directly at your Horizon TV HD+ box.
4. V
olume / Channel control / Info / Clear menu*
TV volume.*
Channel selection.
• Programme information for highlighted item.
• Live TV key:
– Return to Live TV when viewing paused TV,
recordings, On Demand, and home network content.
– Clear menu and return to Live TV.
– Tune to last viewed channel when watching Live TV.
•
1
•
2
1.Power / Source
•
•
•
TV ON / OFF. *
Control TV input source.
Horizon TV HD+ box ON / OFF.
3
•
3. Navigation
•
MENU key: Return to main menu.
• Left and right
keys to navigate horizontally
through menus.
• Up and down
keys to navigate vertically through
menus. Press and hold for fast channel zapping.
• OK key to confirm menu selection.
• BACK key:
– Return to previous screen when navigating a menu.
– Access channel information while watching TV.
•
Tip: To move through the guide listings and days at fast speed, you can use the Zapping feature
on your remote control. To do this press and hold the left key on your remote control you
can jump 12hrs at a time. To move several days ahead you can press and hold the down key
watching the day/date change in the top left hand corner of the guide, then all you have to do
is release it when you get to your required date.
13
5. D
irect access keys
2. 0-9 keypad for channel selection and PIN entry.
4
5
6
•
•
•
•
Navigate to HELP / FAQ’s.
Mute audio.
Open / Close Teletext, if turned on in SETTINGS.
Direct access to ON DEMAND.
Direct access to TV GUIDE.
Direct access to your RECORDINGS.
6.Trickplay controls
•
•
•
•
Record a TV programme.
Stop playback of recordings and On Demand videos.
Rewind and forward with various speeds:
2x, 6x, 12x or 30x.
Pause / play TV programmes and On Demand videos.
* The remote control must be paired to your TV before the TV controls
work. If you need to pair your remote control see page 4.
Rear side (keyboard side)
1. Function buttons
•
MENU.
•
BACK.
•
OK.
3. Keyboard lock key
•
2. Navigation
•
4.0-9 digits for channel selection and PIN entry
Keys to navigate horizontally and vertically through menus.
1
5
5.Keyboard for text entry
4
2
T he remote control has a sensor which detects which side is facing up
and will activate only those keys. In case you want to use the keyboard
side while this side is facing down you can press the lock key to
activate all keyboard keys while they are facing down.
•
CAPS: Set the letter to appear in capital, press it a second time
to de-activate.
•
Fn (green): Pressing and holding this key while pressing a key with
a green character will activate the green character.
•
Fn (yellow): Pressing and holding this key while pressing a key with
a yellow character will activate the yellow character.
3
14
Discover Horizon
The Main menu
NOW ON TV
The Main menu is the home screen of the Horizon TV
HD+ box. You can access the main areas from here.
Provides programme information about what
is playing in the background.
Press MENU and use
the left and right arrow
keys to navigate all seven
Main menu options.
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TIP
Pressing MENU then BACK at any time
clears the menu screen.
TIP
TIP
TV GUIDE
SUGGESTIONS
Browse through the programmes for
the next fourteen days.
Suggestions based on what your TV knows you enjoy
watching. This is TV personalised for you.
You can filter on programme genre by selecting
GENRE View.
Your favourites will be displayed at the top of your
guide for ease of access and if you scroll back
through the guide you will be able to see the vast
selection of radio stations available.
Horizon TV suggests programmes based on what your family
watches. Discover new shows that will quickly become family
favourites. It also includes the most popular shows so you’re
guaranteed to find something to watch.
TIP
The more you watch TV, the better the suggestions
that match your preferences (you can switch this
function on or off at any time in SETTINGS).
16
SEARCH
SETTINGS
Enter a keyword to search through TV
and On Demand.
Modify your settings here and get lots of useful
information under Customer Care.
TIP
17
While you type, the Horizon TV HD+ box provides
keyword suggestions.
TIP
SETTINGS also enable you to modify your settings,
set a PIN code and parental lock.
ON DEMAND
MY LIBRARY
Enjoy a large collection of movies, box sets
or Players On Demand.
Access your recordings, On Demand rentals,
Connected Apps and files in your home network.
TIP
Here you will find an extensive selection of TV series,
movies and more.
18
The Channel Menu
NOW
When you press BACK while watching TV, you open the
Channel Menu of the Horizon TV HD+ box.
An overview about the programme you’re
currently watching.
Press BACK to access the
Channel Menu.
BACK
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TIP
Using the up and down keys, navigate through the
Picture-In-Picture screens of other channels.
TIP
NEXT
ON DEMAND
Next programme in the schedule.
On Demand content from the channel
you’re watching.
Press OK to schedule a recording or set a reminder.
TIP
Go to On Demand in the Main menu for a
complete overview of all On Demand content.
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MORE LIKE THIS
APPS
Browse through a selection of TV and On Demand
suggestions that are like the programme
you’re currently watching.
Access the world of Connected Apps for interactive
entertainment and information.
TIP
21
Horizon offers a selection of TV and On Demand
suggestions that are similar to the programme you’re
currently watching.
The programmes suggested in the MORE LIKE THIS
section may be available to view right now or at some
point in the future. Press ok to view now or set up the
recordings instantly.
TIP
You can also find apps in MY LIBRARY.
TIP
For more information on setting up Facebook on
your Horizon TV HD+ box see:
http://support.upc.ie/app/answers/detail/a_id/640
For more information on setting up Twitter on
your Horizon TV HD+ box see:
http://support.upc.ie/app/answers/detail/a_id/750
The Action menu
PAUSE / PLAY
With the Action menu you can modify the settings of the
channel you are currently watching. You can also request
extra information about the programme.
To access the Action menu,
press OK when watching
TV or when a programme is
highlighted.
With this you pause or resume a TV programme,
On Demand movies, recordings or the media file from
your own Home network that is currently playing.
OK
TIP
When watching TV, press the OK key for more than
1.5 seconds to pause your screen.
22
RECORDING
SUBTITLES & A/V
Set a recording for a single programme,
an episode of a TV series or a complete
series of episodes.
Enable subtitles and adjust audio or video settings.
TIP
With the Horizon TV HD+ box you can record 4
programmes at the same time and watch a 5th.
TIP
There are a number of simple steps for deleting
a recording from your Horizon TV HD+ box,
for full instructions see:
http://support.upc.ie/app/answers/detail/a_id/613/
23
TIP
This will activate subtitles for this programme
only if available.
Horizon TV Online,
and the Horizon Go App
With Horizon TV Online and Horizon
Go App you can transform your
smartphone, tablet or laptop into a
TV, so you can watch your favourite
shows or series from our On Demand
service anywhere in your home.
You can even watch rented movies
anywhere over Wi-Fi.
Assuming they’re included in your
UPC subscription, you can watch over
40 live channels, so you’ll never have
to referee another argument about
who gets to watch TV.
Horizon TV Online and Horizon Go
How do they work?
How do I get the Horizon Go App?
Transform your Apple /
Android devices, laptop or
PC into a TV. This service
is free to UPC customers
who subscribe to both our Digital TV
and Fibre Power Broadband services
and is the only service that allows
you to watch the main Irish and UK
channels online and via an App.
•
T o watch Horizon TV on your laptop
or PC go to www.horizon.tv
•
T o watch Horizon TV on your
Apple or Android devices you will
need to download the Horizon
Go App from the Apple App
Store or Google Play Store.
•
T o get the Horizon Go App you will
need to download it from the Apple
App store.
•
Y ou will need to use your My UPC
account to enjoy the full benefits
of Horizon TV Online and the
Horizon Go App. If you have not yet
registered for My UPC, see page 12
to find out more.
You can stream the following channels live using your Horizon Go App
RTE One
BBC Four
CNN
Extreme
Disney Junior
RTE Two
TLC
Discovery
EuroSport
Cartoon Network
TV3
ITV 2
Discovery +1
EuroSport 2
BOX
TG4
ITV 3
Discovery Sci
Investigation Disc Smash Hits
3e
ITV 4
Discovery History Food Network
Magic
RTE One +1
Discovery Quest
Animal Planet
RTE Jr.
Heat
BBC One
Discovery Shed
DMAX
Boomerang
Kerrang
BBC Two
Discovery Turbo
History
CBBC
Kiss
UTV
RTE News Now
Lifetime
Cbeebies
Sky News
BBC Three
BBC News
MGM Movies
Disney Channel
Sky Sports News
Please note: it can take up to 24hours to access programmes from Horizon TV Online and the
Horizon Go App after your My UPC registration has been completed.
24
Discover Broadband
We’ve invested over half
a billion Euros in our Fibre
Power Network, so that we
can offer you unbeatable and
unlimited broadband. Enjoy
endless online entertainment,
connect with friends and
family instantly, download
videos, share your photos
and stream online games in
superfast time.
Magic Desktop
Internet Buttons
Speed test
Wireless Powerline Solutions
If you ever worry about
your children online, Magic
Desktop is just what you’re
looking for. It’s a piece of
software that’s fun and
educational for kids between
the ages of 2 and 10.
Internet Buttons is a free
webtool for internet novices.
You can set up a page of
personalised Buttons or pick
from ready-made Buttons,
which link to sites and
services the person they’re
helping might find useful or
enjoyable.
Discover what broadband
speeds you’re receiving by
logging on to our speed test
at www.upc.ie/broadband/
speedtest. Not only will this
will help you understand
your results, it will also show
you some simple ways of
improving your speed.
Want to extend wireless
home network? A powerline
adapter simply plugs into
your existing sockets, one
next to the device and the
other where you would like
additional wireless coverage
in your home. For more
information on this go to
http://support.upc.ie/app/
answers/detail/a_id/752
Not only does it turn your
PC into a feast of fun for
children, it also helps them
learn how to navigate a
computer as they play.
Most importantly, it keeps
them safe from online threats
and protects your computer
from curious little fingers.
You can learn more about
Magic Desktop and download
it free from www.upc.ie
25
To find out more or to set
up your Internet Buttons
visit www.upc.ie/broadband/
internetbuttons
Save on your mobile bills by using
your free UPC Home Phone call
pack minutes on your mobile.
Discover Home Phone
Home Phone from UPC
makes catching up with
family and friends easy and
affordable.
The telephone cable from
the base of the phone should
be connected into the Tel 1
socket on the back of your
Horizon TV HD+ box.
Free features include:
• Voicemail, so you need
never miss a call again.
• Call waiting, enabling you
to take two incoming calls
at once by switching easily
between them.
• If you’re not home, you
can forward your calls
to another phone, even
your mobile, with call
forwarding.
• Caller display, so you’ll
always know who’s calling.
Activate voicemail
If you want to direct calls
received to voicemail whilst
you’re on another call, press
*75 followed by the call
button.
You will hear a continuous
tone followed by 2 beeps. You
can then hang up.
If you want to direct
unanswered calls to
voicemails, press *77
followed by the call button.
You will hear a change in the
tone. You can then hang up.
Listen to voicemails
Dial 171 from and follow the
instructions to listen to your
messages or personalise your
voicemail.
From a non-UPC line you
can gain access by calling
01 2449805 and entering
your UPC phone number,
including the area code and
password when prompted.
Your mailbox can store a
maximum of 20 messages.
For more information on how
to use your phone see
http://support.upc.ie/app/
home/p/3
Call forwarding
Call forwarding allows you
to divert incoming calls to
another number, including
your mobile phone.
To set up call forwarding, lift
the receiver and then:
Press *70 followed by the call
button.
Wait 5-6 seconds then enter
the number to which you
want to forward your calls
(include the area code if it
differs from your own).
Wait 5-6 seconds and the
call will hang-up.
Call forwarding to that
number is now set up.
To switch off call forwarding,
lift the receiver and dial #70
followed by the call button.*
Forwarded calls are charged at standard rates i.e. if you forward your calls to a mobile, the caller pays the standard cost of calling your landline number. You will pay for
the call from your landline to your mobile.
Home Phone
customers can now
enjoy the value of
their UPC call pack on
their mobile by downloading the
free app. To avail of your UPC call
pack minutes on your smartphone
or tablet, simply download the new
Horizon Phone App, connect to
Wi-Fi and select the person you
want to call. Chat away knowing
that you’re enjoying the great value
of your free minutes and saving on
your mobile bill.
The Horizon Phone App can also
save you money on costly roaming
bills when you’re on holiday.
Download the Horizon Phone App
from Apple’s App Store or Google’s
Play Store. Use your My UPC
account to log in and use the App. If
you have not yet registered for My
UPC, see page 12 to find out more.
*You need to connect to a Wi-Fi network
to make and receive calls. When using this
service at a Wi-Fi hotspot you may be charged
for accessing that Wi-Fi hotspot and any such
charges are governed in accordance with the
terms and conditions you have agreed with
the Wi-Fi hotspot provider.
*
26
Useful information
Safety instructions
Power:
•
nly insert the power plug after
O
firmly connecting the power cable
to the product.
Ensure the Horizon TV HD+ box and your TV are turned off before connecting power cables.
•
Do not touch the main body, power cable, or power plug with wet hands.
•
Install the Horizon TV HD+ box in an area with good ventilation.
•
•
Install the Horzion TV HD+ Box in accordance with the instructions
in the Installation Guide.
Do not install in humid or dusty areas, and avoid installing near heating devices.
•
•
If video/sound cables generate
heat after connection, pull out
the power plug and contact our
Customer Care Team on 1908.
•
•
•
Installation & Maintenance:
Do not connect multiple devices to a single outlet simultaneously.
•
27
The UPC connection box must be installed near the equipment and should be easily accessible.
•
Keep flammable substances or sprays away from the Horizon TV HD+ box.
Do not cover the top of the Horizon TV HD+ box.
o not put anything heavy on D
top of the Horizon TV HD+ Box since it can affect the front panel functionality.
Pull out the power plug during thunderstorms or when not used for a prolonged period of time.
•
•
Do not spray water directly on the
unit and do not use chemical solvents such as wax, mosquito spray, alcohol or detergent.
•
Do not place the Horizon TV HD+ box on an unstable support.
•
•
o not disassemble, repair or D
remodel.
•
o not place any metal items D
such as pins, paper clips or coins on the top of the Horizon TV
HD+ box.
•
isk of electric shock,
R
DO NOT OPEN.
P ull out the power plug at once
and contact our Customer Care
Team on 1908 if an unusual noise
or smell comes from your Horizon
TV HD+ box.
Wipe the box with a soft and dry cloth when cleaning.
•
General:
•
heck if the coaxial cable C
is correctly grounded before connecting to the Horizon TV HD+ box.
Please keep this manual for future reference.
•
Horizon TV HD+ box components
Here you will find a description of the rear panel components of the Horizon TV HD+ box.
SMART CARD
LAN
COAX IN
1
2
1 TEL 2
SPDIF
SCART OUT
AUDIO OUT
e-SATA
HDMI OUT
3
ON
POWER
L
OPTICAL
4
R
1
2
3
4
5
6
7
8
9
10
11
12
1.COAX IN For connection to the
UPC cable wall socket using
the coaxial cable.
4.Card slot For UPC smart cards (Disabled). A Smart Card is not
needed for Horizon.
7.SPDIF For connection to
audio devices with Dolby
digital 5.1 sound.
10.e-SATA slot For connection to
external devices with e-SATA
connectors (Disabled).
2.Ethernet sockets
For connection to a PC or a router via an Ethernet cable (RJ-45 type).
5. SCART socket For connection to video devices with standard picture and sound.
8.Audio out L/R RCA connectors
For connection to audio
devices with L/R RCA.
11. Electrical outlet socket
For connection to a standard electrical outlet socket using the UPC power unit.
6.HDMI socket For connection
to video devices with HD
picture and sound.
9.USB ports For connection to
external devices with USB 2.0
connectors (Disabled).
3.Phone sockets
For connection to phone services from UPC use TEL 1.
12.Main ON/OFF switch
For turning the Horizon TV
HD+ Box ON and OFF.
28
Contact us
29
If you have any queries or would like to
find out more information about your
Horizon products, our website can
help. Check out www.upc.ie/horizontv
for more information on features and
benefits. Alternatively, visit www.upc.ie/
horizontv/gettingstarted for support
Self Install Helpdesk
Premium PC Support
If you need a helping hand our
Customer Care team is here to help.
Call our Self Install Desk and we will
assist you in any way we can
1550 924 124 (calls cost €1.20 per
minute from a UPC landline, other
networks may vary)
My UPC
Monday to Friday – 9am to 9pm
Register for My UPC and get instant
free access to your account. For
information on how to do this see MY
UPC section of this document
on page 12
Saturday – 9am to 6pm
Freephone – 1908 and Select Option 2
For Sales
Complete the ‘Information about
our services’ online contact form on
www.upc.ie or call 1890 940 070.
Lines are open 9am to 9pm,
Monday to Friday
Monday to Friday – 9am to 9om
Saturday – 9am to 6pm
This service deals with computer
problems that are not directly related
to our broadband service such as
setting up a new computer, firewalls
and virus protection. Experienced
technicians are available for any non
UPC related technical issues such as
Windows/Mac/Adroid/iOS
This document may contain some print errors and incorrect programme times.
Availability subject to subscription.
Version IE.N1450694.NA V9