SATO CG212DT Instruction manual

Operator Manual

For printer model:

CG2 Series

CG208DT

CG212DT

Direct Thermal Type

203 dpi/ 305 dpi

CG208TT

CG212TT

Thermal Transfer Type

203 dpi/ 305 dpi

Read this Operator Manual before and during usage of the above product.

Keep this document handy for future reference.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/ TV technician for help.

Be sure to ask your SATO representatives about our maintenance contracts to ensure peace of mind during your usage of SATO products.

Please refer to the back cover for SATO Group Member Company closest to your location. You may also visit our home page at www.satoworldwide.com

for further updated details.

Copyrights

The contents of this document are proprietary information of SATO Corporation and/or its subsidiaries in

Japan, the U.S and other countries. No part of this document may be reproduced, copied, translated or incorporated in any other material in any form or by any means, whether manual, graphic, electronic, mechanical or otherwise, without the prior written consent of SATO Corporation.

Limitation of Liability

SATO Corporation and/or its subsidiaries in Japan, the U.S and other countries make no representations or warranties of any kind regarding this material, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. SATO Corporation shall not be held responsible for errors contained herein or any omissions from this material or for any damages, whether direct, indirect, incidental or consequential, in connection with the furnishing, distribution, performance or use of this material.

SATO Corporation reserves the right to make changes and/or improvements in this product and document without notice at any time.

Trademarks

SATO is a registered trademark of SATO Corporation and/or its subsidiaries in Japan, the U.S and other countries.

Version: GBS-CG2-01rB-25-09-09OM

© Copyright 2009 SATO Corporation.

All rights reserved.

Safety Precautions

Safety Precautions

Please read the following information carefully before installing and using the printer.

Pictographic Symbols

This instruction manual and the printer labels use a variety of pictographic symbols to facilitate safe and correct use of the printer and to prevent injury to others and property damage. The symbols and meanings for them are given below. Be sure to understand these symbols well before reading the main text.

Warning

Ignoring the instructions marked by this symbol and erroneously operating the printer could result in death or serious injury.

Caution

Ignoring the instructions marked by this symbol and erroneously operating the printer could result in injury or property damage.

Example Pictographs

The pictograph means “Caution is required.” A specific warning symbol is contained inside this pictograph (The symbol at left is for electric shock).

The pictograph means “Should not be done.” What is specifically prohibited is contained in or near the pictograph (The symbol at left means “Disassembly prohibited”).

The pictograph means “Must be done.” What is specifically to be done is contained in the pictograph (The symbol at left means “Unplug the power cord from the outlet”).

Do not set on an unstable area

• Do not set on an unstable area, such as a wobbly table or slanted area or an area subject to strong vibration. If the printer falls off or topples over, it could injure someone.

Do not place containers full of water or other liquid on the printer

• Do not place flower vases, cups, or other containers holding liquids, such as water or chemicals, or small metal objects near the printer. If they are spilled and get inside the printer, immediately turn off the power switch, unplug the power cord from the outlet, and contact the dealer, or Support Center.

Using the printer in this condition could cause a fire or electric shock.

Do not put objects inside the printer

• Do not insert or drop in metal or burnable objects inside the printer’s openings (cable outlets, etc.). If foreign objects do get inside the printer, immediately turn off the power switch, unplug the power cord from the outlet, and contact the dealer, or

Support Center. Using the printer in this condition could cause a fire or electric shock.

Do not use other than the specified voltage

• Do not use other than the specified voltage. Doing so could result in fire or electric shock.

Warning

Always ground the connections

• Always connect the printer’s ground wire to a ground. Not grounding the ground wire could result in electric shock.

Handling of the power cord

• Do not damage, break, or modify the power cord. Also, do not place heavy objects on the power cord, heat it, or pull it because doing so could damage the power cord and cause a fire or electric shock.

• If the power cord becomes damaged (core is exposed, wires broken, etc.), contact the dealer, or Support Center. Using the power cord in this condition could cause a fire or electric shock.

• Do not modify, excessively bend, twist, or pull the power cord. Using the power cord in such a condition could cause a fire or electric shock.

When the printer has been dropped or broken

• If the printer is dropped or broken, immediately turn off the power switch, unplug the power cord from the outlet, and contact the dealer, or Support Center.

Using the printer in this condition could cause a fire or electric shock.

Do not use the printer when something is abnormal about it

• Continuing to use the printer in the event something is abnormal about it, such as smoke or unusual smells coming from it, could result in fire or electric shock. Immediately turn off the power switch, unplug the power cord from the outlet, and contact the dealer, or Support Center for repairs. It is dangerous for the customer to try to repair it, so absolutely do not attempt repairs on your own.

Do not disassemble the printer

• Do not disassemble or modify the printer. Doing so could result in fire or electric shock. Ask the store, dealer, or Support Center to conduct internal inspections, adjustments, and repairs.

Regarding the cutter

• Do not touch the cutter with your hands or do not put something into the cutter. Doing so could result in an injury.

Using the head cleaning fluid

• Use of flame or heat around the head cleaning fluid is prohibited.

Absolutely do not heat it or subject it to flames.

• Keep the fluid out of reach of children to prevent them from accidentally drinking it. If the fluid is drunk, immediately consult with a physician.

CG2 Series Operator Manual Page i

Safety Precautions

Do not place in areas with high humidity

• Do not place the printer in areas with high humidity or where condensation forms. If condensation forms, immediately turn off the power switch and do not use the printer until it dries. Using the printer while condensation is on it could result in electric shock.

Carrying the Printer

• When moving the printer, always unplug the power cord from the outlet and check to make sure all external wires are disconnected before moving it.

Moving the printer with the wires still connected could damage the cords or connecting wires and result in a fire or electrical shock.

• Do not carry the printer with paper loaded in it. The paper could fall out and cause an injury.

• When setting the printer on the floor or a stand, make sure not to get your fingers or hands pinched under the printer feet.

Power supply

• Do not operate the power switch or plug in/unplug the power cord with wet hands.

Doing so could result in electric shock.

Caution

Power cord

• Keep the power cord away from hot devices. Getting the power cord close to hot devices could cause the cord’s covering to melt and cause a fire or electrical shock.

• When unplugging the power cord from the outlet, be sure to hold it by the plug. Pulling it by the cord could expose or break the core wires and cause a fire or electric shock.

• The power cord set that comes with the printer is especially made for this printer. Do not use it with any other electrical devices.

Top cover

• Be careful not to get your fingers pinched when opening or closing the top cover. Also be careful the top cover does not slip off and drop.

Print head

• The print head is hot after printing. Be careful not to get burned when replacing paper or cleaning immediately after printing.

• Touching the edge of the print head with bare hands could result in injury. Be careful not to become injured when replacing paper or cleaning.

Loading paper

• When loading roll paper, be careful not to get your fingers pinched between the paper roll and the supply unit.

When not using the printer for a long time

• When not using the printer for a long time, unplug the power cord from the outlet to maintain safety.

During maintenance and cleaning

• When maintaining and cleaning the printer, unplug the power cord from the outlet to maintain safety

Page ii CG2 Series Operator Manual

Safety Precautions

Precautions for Installation and Handling

Printer operation can be affected by the printer environment.

Refer to the following instructions for installation and handling of CG2 Series printer.

Select a Safe Location

Place the printer on a surface that is flat and level.

Keep the printer out of high temperature and humidity.

If the surface is not flat and level, this may result in poor print quality. This may also cause malfunction and shorten the life span of the printer.

Do not place the printer on a location that produces vibration.

Avoid locations subject to extreme or rapid changes in temperature or humidity. Exposure to these conditions may cause electrical problems within the printer.

Do not place the printer in a location subject to water or oil.

Do not carry the printer when the roll label is set. Giving serious vibration or shock to the printer may cause malfunction and shorten the life span of the printer.

Do not place the printer near crane or pressing machine.

Avoid dust.

Do not place the printer in a location where it will be splashed with water or oil. Water or oil entering inside the printer may cause a fire, electric shock, or malfunction.

Machinery, such as cranes and pressing machines requires large amount of power. Being near this machinery may cause electrical noise or voltage reduction. Avoid such locations to reduce the risk of malfunction or damage to the printer.

Dust build up may result in poor print quality. This may cause not only malfunction but also shorten the life span of the printer.

Keep out of direct sunlight.

This printer has a built-in optical sensor. Exposure to direct sunlight will make the sensor less responsive and may cause the label to be sensed incorrectly. Close the top cover when printing.

Power Supply

This printer requires an AC power supply.

Be sure to connect the printer to an AC power supply via the supplied AC adapter. Failure to do so may result in malfunction.

Connect the power cord to a grounded power outlet.

Ground

Make sure that the printer is plugged into a grounded power outlet.

Provide a stable source of electricity to the printer.

Do not share the power outlets with other appliances such as a heater and refrigerator requiring a measurable amount of power. Also, avoid using the power outlet near where such appliances are plugged into. This may cause voltage reduction and malfunction.

CG2 Series Operator Manual Page iii

Table of Contents

TABLE OF CONTENTS

Introduction................................................................................................................1 - 1

1.1 Features of the Printer ................................................................................................. 1 - 1

1.2 Unpacking .................................................................................................................... 1 - 2

1.3 Parts Identification ....................................................................................................... 1 - 3

Installation..................................................................................................................2 - 1

2.1 Site Location ................................................................................................................ 2 - 2

2.2 Media Selection ........................................................................................................... 2 - 2

2.3 Loading Labels or Tags ............................................................................................... 2 - 3

2.4 Loading the Carbon Ribbon (For CG208TT, CG212TT only) ...................................... 2 - 7

2.5 Connections ............................................................................................................... 2 - 10

Operation and Configuration....................................................................................3 - 1

3.1 Operator Panel............................................................................................................. 3 - 2

3.2 Operating Modes ......................................................................................................... 3 - 3

3.3 User Test Print Mode ................................................................................................... 3 - 5

3.4 Factory Test Print Mode............................................................................................... 3 - 9

3.5 Operation Setting Mode ............................................................................................. 3 - 11

3.6 Program Download Mode .......................................................................................... 3 - 13

3.7 Font Download Mode ................................................................................................. 3 - 15

3.8 Default Setting Mode ................................................................................................. 3 - 16

3.9 HEX Dump Mode ....................................................................................................... 3 - 17

3.10 Print Mode of Wireless LAN Setting......................................................................... 3 - 17

3.11 Error Occurrence While Downloading...................................................................... 3 - 20

3.12 Print Head Check ..................................................................................................... 3 - 20

3.13 Printer Configurations Setting .................................................................................. 3 - 23

3.14 Head Over-Temperature Protection......................................................................... 3 - 25

3.15 Protection Function when Using AC Adapter........................................................... 3 - 26

3.16 Measures for RFID error .......................................................................................... 3 - 27

Troubleshooting ........................................................................................................4 - 1

4.1 Error signal troubleshooting ......................................................................................... 4 - 2

4.2 Troubleshooting table .................................................................................................. 4 - 4

4.3 Interface troubleshooting ............................................................................................. 4 - 6

4.4 Test print troubleshooting ............................................................................................ 4 - 7

Cleaning and Maintenance .......................................................................................5 - 1

5.1 Cleaning The Print Head, Platen and Rollers .............................................................. 5 - 2

5.2 How To Clean The Printer (Cleaning Kit)..................................................................... 5 - 2

5.3 How To Clean The Printer (Cleaning Sheet) ............................................................... 5 - 3

5.4 Easy Replacement of Parts ......................................................................................... 5 - 4

5.5 Adjusting Print Quality.................................................................................................. 5 - 6

General Specifications..............................................................................................6 - 1

6.1 Printer Basic Specifications ......................................................................................... 6 - 1

6.2 Optional Accessories Specifications ............................................................................ 6 - 7

Page iv CG2 Series Operator Manual

Table of Contents

Interface Specifications ............................................................................................7 - 1

7.1 Interface types ............................................................................................................. 7 - 1

7.2 RS232C Serial Interface .............................................................................................. 7 - 2

7.3 Universal Serial Bus (USB) Interface ........................................................................... 7 - 6

7.4 Local Area Network (LAN) Ethernet and Wireless LAN ............................................... 7 - 8

Appendix ....................................................................................................................8 - 1

8.1 Optional Accessories - Cutter ...................................................................................... 8 - 2

8.2 Optional Accessories - Dispenser ................................................................................ 8 - 4

8.3 Positions of sensors and options ................................................................................. 8 - 6

8.4 15mm (0.6”) Wide Wristband ....................................................................................... 8 - 7

8.5 Operation Mode Selection ........................................................................................... 8 - 8

8.6 Base Reference Point .................................................................................................. 8 - 9

8.7 Offset position Adjustment ......................................................................................... 8 - 12

8.8 Paper End .................................................................................................................. 8 - 13

8.9 Ribbon End ................................................................................................................ 8 - 14

Sato Group of Companies ........................................................................................9 - 1

Sato Group of Companies ................................................................................................. 9 - 2

CG2 Series Operator Manual Page v

Table of Contents

This page is intentionally left blank

Page vi CG2 Series Operator Manual

Section 1: Introduction

INTRODUCTION

Thank you for your investment in this SATO printer product.

This Operators Manual contains the basic information about the installation, setup, configuration, operation and maintenance of the printer.

A total of eight topics are covered herein, and they are organized as follows:


Section 2: Installation

Section 3: Operation and Configuration

Section 4: Troubleshooting

Section 5: Cleaning and Maintenance

Section 6: General Specifications

Section 7: Interface Specifications

Section 8: Appendix

It is recommended that you read carefully and become familiar with each section before installing and maintaining the printer. Refer to the Table Of Contents at the front of this manual to search for the relevant information needed. All page numbers in this manual consist of a section number followed by the page number within the stated section.

This section assists you in unpacking the printer from the shipping container. You will also be guided through a familiarization tour of the main parts and controls.

The following information is provided herein:

• Features of the printer

• Unpacking

• Parts Identification

1.1 FEATURES OF THE PRINTER

The CG2 Series is 2 inch Compact Desktop printer (Thermal Transfer or Direct Thermal). With a 32-bit RISC

CPU, 4 ips print speed, and 4MB Flash Memory, the CG2 Series is an economical printer with numerous features making it suitable for a wide range of applications. The key features of the CG2 Series are:

• High Print Resolution with crisp printing quality (203dpi or 305dpi)

• Flexible Interface

• Cutter and Dispenser Printer Options

• HF RFID Option

• Easy Media Loading

• Standalone Capability using Keypad

• Tool-less changing of print head and platen roller for easier maintenance

• Codepage Support and Emulations

• Anti-Microbial casing is ideally suited for clinical environments or food processing industry

• Safety Top Cover Latch

• Distinctive Chassis color

CG2 Series Operator Manual Page 1-1


1.2 UNPACKING

When unpacking the printer, take note of the following:

1. The box should stay right-side up.

Lift the printer out of the box carefully.

2. Remove all the packaging from the printer.

3. Remove the accessory items from their protective containers.

4. Set the printer on a solid, flat surface. Inspect the shipping container and printer for any sign of damage that may have occurred during shipping. Please note that SATO shall hold no liability of any damage of any kind sustained during shipping of the product.

Notes

• If the printer has been stored in the cold, allow it to reach room temperature before turning it on.

• Please do not discard the original packaging box and cushioning material after installing the printer. They may be needed in future, if the printer needs to be shipped for repairs.

1.2.1 Included Accessories

After unpacking the printer, verify that you have the following materials:

User Documents

(Quick Guide, Warranty, etc) Power plug* AC adapter

The shape of the power plug may vary, depending on the location where it was purchased.

Page 1-2 CG2 Series Operator Manual


1.3 PARTS IDENTIFICATION

Front view

1

2

3

4

5

6

7

8

1

2

3

4

5

Operator panel

It consists of two contact buttons and one two-color (red and green) LED indicator.

Top cover

Open this cover to load the media and ribbon.

Cover open/close latch

Pull these latches on both sides of the printer forward to open the Top cover of the printer.

Media ejection slot

Opening for media output.

VR3 potentiometer (Offset/ Pitch)

This potentiometer adjusts the option (Cutter,

Dispenser, Tear-off) stop position (offset position).

Pitch position adjustment is also available in the Pitch adjustment VR mode of Factory

Adjustment mode.

6

7

8

POWER button

Press this button to turn the power on or off.

FEED/LINE button

Press this button to select the printer status

(online/ offline) or to feed the paper.

ON LINE (POWER) LED indicator

The LED lights green when the printer is online and blinks green when the printer is offline.



1.3 PARTS IDENTIFICATION (cont’d)

Back view

Type1:

USB and RS232C on-board

9

10

Type2:

USB and LAN on-board

9

10

11

12

13

Top cover

Media inlet

An opening for Fan-folded media or media from unwinder to feed in to the printer.

VR1 potentiometer (Gap)

This potentiometer is used to adjust the sensing level for the gap sensor.

USB interface terminal

To connect printer to the host computer using the USB interface.

Or, to connect the optional wireless LAN interface unit to the printer (This applies only to the Type 1 board).

VR2 potentiometer (I-Mark)

This potentiometer is used to adjust the sensing level of the I-Mark sensor.

14 RS-232C interface terminal

To connect printer to the host computer using

RS-232C interface.

Or, to connect the optional Keypad to the printer.

15 DC input power terminal

Supplies power to the printer by inserting the power cable via the AC adapter.

16 LAN interface terminal

To connect printer to the host computer using

LAN interface.


11

12

13

16

15

11

12

13

14

15


1.2 PARTS IDENTIFICATION (cont’d)

Internal view when Top cover is opened

17

18

19

20

21

22

23

24

25

CG208TT/ CG212TT CG208DT/ CG212DT

17 Print head

This component is used to print on the paper.

Perform maintenance at regular intervals.

18 Ribbon unit

Used to load the ribbon and wind up the used ribbon.

19

20

Upper Gap sensor

Detects the gap of the label or center-hole in the tag stock.

Roll media holder

To hold the roll media.

21 Media guide slide lever

Set to meet the size of the media used.

22

Supplied yellow microdriver

Used to adjust the potentiometers.

23

Lower Gap sensor

Detects the gap of the label or center-hole in the tag stock.

24

25

I-Mark (Paper) sensor

Detects the I-Mark on the media.

Platen roller

This roller feeds the paper. Perform maintenance at regular intervals.

17

19

22

20

21

23

24

25






INSTALLATION

This section assists you in installing consumable media in the printer, as well as adjustment instructions and installing other optional attachment units.

The following information is provided:

•

2.1 Site Location

•

2.2 Media Selection

•

2.3 Loading Labels or Tags

•

2.4 Loading the Carbon Ribbon (For CG208TT, CG212TT only)

•

2.5 Connections



2.1 SITE LOCATION

Consider the following when setting up the printer:

• Place the printer on a solid flat surface with adequate space. Make sure there is enough space above the printer to provide clearance for the top cover to swing open.

• Place it away from hazardous materials or dusty environments.

• Place it within operational distance of the host computer, within interface cable specifications.

2.2 MEDIA SELECTION

The size and type of the labels or tags to be printed should have been taken into consideration before printer purchase. Ideally, the media width will be equal to, or just narrower than, the print head. Using media that does not cover the print head will allow the platen roller to tread on it and wear it out. The media edge will also wear a groove in the platen roller, which can affect print quality.

Note:

For optimal print performance and durability, please use SATO-certified label and ribbon supplies

on this printer. Using supplies not tested and approved for use by SATO can result in unnecessary wear and damage to vital parts of the printer, and may void the warranty.

This printer can print on roll media or fan-folded media. The methods used for loading roll media and fanfolded media differ. The printer uses sensors to detect I-Marks, gap or center hole on the media in order to precisely position the print content.

Roll media Fan-fold media

Page 2-2

Label gap/

I-Mark

Front side

Paper feed direction

1.5 mm

3 mm

Gap (spacing)

Reverse side I-Mark

Center-hole tag

Front side


Hole l-Mark tag

Front side


Reverse side I-Mark

Label gap/

I-Mark

Front side

Paper feed direction 1.5 mm

3 mm

Gap (spacing) Fold perforation

Reverse side I-Mark

Tag

Front side


Reverse side

Fold perforation

CG2 Series Operator Manual


2.3 LOADING LABELS OR TAGS

2.3.1 Loading Roll media

1.

With the power supply off, pull the cover open/close

latches 1 on both sides of the printer toward you to unlock the top cover, and then open the top cover 2 .

Note:

Make sure that the cover rests firmly so that it will not fall forward and injure your hands.

2.

While holding the media guide slide lever, adjust the width of the media holder 1 to match the media size.

1

2

1

1

Media guide slide lever

3.

Load the media onto the media holder.

4.

After pulling out the media, pass the media through the

media guides and place the leading edge of the media on top of the platen roller.

Note:

Make sure the printed side of the media is facing upwards.

Media guides

Printed side should face upwards



2.3 LOADING LABELS OR TAGS (cont’d)

5.

Close the top cover until it clicks into position.

Notes:

• Be careful not to get your fingers pinched while closing the top cover.

• If the optional dispenser has been purchased, see

Section 8.2 Optional Accessories - Dispenser on how to route the media.

6.

After loading the media, turn on the power.

The printer is online and the ON LINE (POWER) indicator lights green.

When the printer is ready, press the FEED/LINE button to output the leading part of the media.

ON LINE

(POWER)

Caution

• When replacing media, bear in mind that the print head and its surrounding area remain hot.

Keep your fingers away from these areas to prevent injury.

• Avoid touching even the edge of the print head with your bare hands.




2.3.2 Loading Fan-folded media

1.


latches on both sides of the printer toward you to unlock the top cover, and then open the top cover.

Note:


2.

Pass the fan-folded media through the opened window at the rear of the unit.

Note:

Make sure the printed side of the media is facing upwards.

1

2

1

3.

While holding the media guide slide lever, adjust the width of the media holder 1 to match the media size.

After pulling out the media, pass the media through the

media guides and place the leading edge of the media on top of the platen roller.

Media guides

1

Media holder slide lever

4.


Notes:


• If the optional cutter or dispenser has been purchased, see Section 8.1 Optional Accessories -

Cutter and Section 8.2 Optional Accessories -

Dispenser on how to route the media.




5.

After loading the media, turn on the power.

The printer is online and the ON LINE (POWER) LED lights green.

When the printer is ready, press the FEED/LINE button to output the leading part of the media.

ON LINE

(POWER)

Caution

• When replacing media, bear in mind that the print head and its surrounding area remain hot.



2.3.3 Overview of the Roll media and Fan-folded media loading path

Roll media (Face-out)

Roll media (Face-in)

Fan-fold media

(Printed side face up)



2.4 LOADING THE CARBON RIBBON (FOR CG208TT, CG212TT ONLY)

The CG208TT and CG212TT printers enable two types of printing, Thermal transfer and Direct thermal.

Thermal transfer paper media requires the use of carbon ribbon for print application. In such a scenario, it is the carbon ribbon that contains the ink that will be transferred to the media. Direct thermal paper media has a coating on the surface that is made visible through the application of heat from the print head. In this case, there is no need of loading the carbon ribbon.

1.


latches on both sides of the printer toward you to unlock the top cover, and then open the top cover.

Note:


1

2

1

2.

Pull the lever on the middle of the ribbon unit downward to pull out the ribbon unit.

Then simply let down the ribbon unit. There is a stopper midway through its movement range that will prevent the ribbon unit from snapping down.

Lever

Ribbon unit



2.4 LOADING THE CARBON RIBBON (FOR CG208TT, CG212TT ONLY) (cont’d)

3.

Open the carbon ribbon package, and then load the ribbon in the ribbon supply unit.

With the ribbon winding in clockwise direction, push in the ribbon roll to the right side of the ribbon supply unit

1 . Then fix the other side of the ribbon roll to the left of the ribbon supply unit 2 . Turn the ribbon roll until the core snaps on the protrusion of the left ribbon supply unit.

Note:

Use only genuine SATO carbon ribbons for maximum print quality and printer durability.

2 groove

1 protrusion

4.

In Mount the empty ribbon core on the ribbon wind-up

unit the same manner as in step 3 above.

When loading the carbon ribbon for the first time, use the empty ribbon core supplied with the printer. However, the subsequent ribbon core can be obtained from the last used up ribbon roll.

2 1 groove protrusion



2.4 LOADING THE CARBON RIBBON (FOR CG208TT, CG212TT ONLY) (cont’d)

5.

From the ribbon supply unit, pass the carbon ribbon underneath the print head assembly to the ribbon

wind-up unit.

Affix the carbon ribbon to the ribbon core using adhesive tape, and wind it up several times in the direction shown by the turn arrow.

Confirm that the ribbon has been loaded as shown in the figure below or as illustrated on the inner side of the top cover.

tape

Ribbon route

Note:

The dull side (ink side) of the ribbon should be facing outward as it travels through the print head assembly.

6.


Note:


7.

After loading the media and the carbon ribbon, do a test print to check that the media roll and ribbon have been loaded properly. See Section 3.3 User Test Print Mode for instructions on how to run test print.

Caution

• When replacing carbon ribbon, bear in mind that the print head and its surrounding area remain hot.





2.5 CONNECTIONS

This section explains the power cable and interface cable connection procedures.

2.5.1 Standard interface connection

CG2 Series printers have two types of Main PCBs, and each type of PCB is equipped with a different type of interface to perform data communication with the host. These are described as follows.

1) Type 1: USB and RS232C on-board

2) Type 2: USB and LAN on-board

Connect only one type of interface cable from the printer to the host computer. Use the cable that is compatible with the standard of the interface board as stated in Section 7: Interface Specifications. Make sure the cable is correctly oriented.

Type1: USB and RS232C on-board Type2: USB and LAN on-board

RS232C

LAN

USB

Host

Caution

Never connect or disconnect interface cables (or use a switch box) with power applied to either the host or printer. This may caused damage to the interface circuitry in the printer/ host and is not covered by warranty.

2.5.2 To activate the connected interface

After connection, you need to configure the printer to operate on the connected interface.

1.

Please perform the procedures to set the appropriate interface mode as describe in Section 3.5

Operation Setting Mode.

2.

In step 4 of this procedure, briefly press the FEED/LINE button repeatedly to select the interface mode according to your connection.

Connected Interface

ON LINE (POWER) indications

USB Wireless LAN

Green –> Red (Blinks in turn)

RS-232C LAN flashes green in a long interval



2.5 CONNECTIONS (cont’d)

2.5.2 Connecting the optional keypad

The optional keypad can be connected to the RS-232C terminal of the Type 1, CG2 Series printer, thus providing a stand-alone feature. This feature enables users to enter simple commands flashes in red in long intervals for the printer, by the connected keypad, without connecting to a host computer.

1.

Make sure that power cable is not connected to the printer.

2.

Connect the cable from the optional keypad to the

RS232C terminal at the back of the printer.

Note:

Make sure the connector is correctly oriented. Secure the printer with one hand, and insert the connector firmly.

3.

Set the printer for use with the keypad. Refer to Section

3.5 Operation Setting Mode and perform the procedures to set the printer to Keypad mode.

In step 4 of this procedure, briefly press of the FEED/

LINE button repeatedly until the ON LINE (POWER) indicator has changed to display red in long intervals.

flashes red in a long interval

Note:

If Keypad is selected, even if the keypad device is not connected, other interfaces cannot be activated.

2.5.3 Connecting the Power Cable

Warning

• Be sure to connect the ground wire. Failure to do so may cause an electric shock.

• Do not operate the power switch or insert/remove the power cable while your hands are wet.

Doing so may cause an electric shock.

Caution

The power cable and the AC adapter provided with this printer are for use with this printer only.

They cannot be used with other electrical devices.

1.

Connect the AC power cable to the AC adapter.

AC adapter

AC power plug



2.5 CONNECTIONS (cont’d)

2.

Connect the DC power plug from the AC adapter to the

DC input power terminal on the back of the printer.

Make sure the flat side of the DC power plug is facing upward. Secure the printer with one hand, and insert the cable firmly.

Flat side faces up

DC input power terminal

3.

Insert the AC power plug into a AC power outlet.

Make sure that the AC voltage of your region is within the range of AC 100 to 240V, 50/60 Hz.

A 3-pin plug is attached to the power cord provided with your printer. One of these pins is the ground wire.

You must use a 3-pin power outlet. The plug will not work with a 2-pin power outlet.

* The shape of the power plug may vary depending on the location where the printer was purchased.

2.5.4 Turning On the Power

Warning

Do not operate the power switch or insert/remove the power cable while your hands are wet. Doing so may cause an electric shock.

Press the POWER on the operation panel of the unit.

The ON LINE (POWER) indicator displays red, then green.

2.5.5 Turning Off the Power

When you have completed the printing job, turn the printer off.

Be sure to confirm that the printer is in the offline status.

Press and hold the POWER button until the ON LINE

(POWER) indicator displays red and then turns off.

If there is any printed paper remaining in the printer, cut it off.

ON LINE

(POWER)

ON LINE

(POWER)



OPERATION AND CONFIGURATION

Before using the printer, it is best to read this manual thoroughly. Otherwise, you may disturb default settings on which the instructional procedures in this manual are based.

Most of the printer’s settings are controlled via standard SBPL commands or by using the provided SATO

Utilities Tool application.

Some printer settings may be manually configured via the POWER and FEED/LINE buttons with the ON LINE

(POWER) indicator on the front of printer and/or via the potentiometers located on the printer’s front and back.

All of the printer’s buttons, and potentiometers are used either singularly, or together, to perform configuration activities. The instructions to these operations are described in this section.



3.1 OPERATOR PANEL

The operator panel located on the top front, consists of two buttons and one two-color (red and green) LED indicator.

• POWER button

Press POWER button to turn on or off the printer.

Press POWER button together with FEED/LINE button to enter various operating modes.

• FEED/LINE button

• Press FEED/LINE button during normal print operation to pause the printing and set the printer to offline mode. Press again to toggle the printer between the online and offline mode.

• When printer idles in online mode, press the FEED/

LINE button to feed a blank label.

•

During label feed, press the FEED/LINE button to pause label feed and go offline

• The printer will go offline after opening and closing the top cover. Press the FEED/LINE button to make the printer go online.

POWER ON LINE

(POWER)

FEED/

LINE

• ON LINE (POWER) indicator

When the printer is in normal mode, this two-color indicator notifies the user of various status conditions:

Green - Illuminates when printer is ready to receive data or is in printing mode (Online).

Blinks when the printer is in offline mode.

Red Illuminates or blinks when there is a system fault, for example, paper end.

Off When the printer is turned off.

During different operation modes, the ON LINE (POWER) indicator turns on and flashes differently.

In this section, the combination of the following symbols has been used to describe the indicator lighting sequence. Refer to the example listed below for lighting sequences.

Indicator symbol Status

Off

Solid red light

Solid green light

The repeating patterns are as shown in the below examples. The sequences are indicated as from left to right. One LED Indication flash is approximately 200ms, and two indication flashes in a row are for about

400ms

Example 1

Example 2

Example 3

Example 4

Example 5

Example 6

Indicator: Solid red light.

Indicator: Solid green light.

Indicator: Blinking red light.

Indicator: Blinking green light.

Indicator: Blinking red & green light in turn

Indicator: off



3.1 OPERATOR PANEL (cont’d)

The CG2 Series printer has three potentiometers to change the printer settings. VR1 and VR2 potentiometers are located at the bottom back panel of the printer, while VR3 potentiometer is located at the bottom right of the front side.

• VR1 (Gap) potentiometer

This potentiometer is used to adjust the sensing level for the gap sensor. This adjustment should be done in the

Factory Adjustment Mode. Please refer to SATO authorised servicing personnel for details.

VR2 VR1

• VR2 (I-Mark) potentiometer

This potentiometer is used to adjust the sensing level of the

I-Mark sensor. This adjustment should be done in the

Factory Adjustment Mode. Please refer to SATO authorised servicing personnel for details.

• VR3 (Offset/ Pitch position) potentiometer

This potentiometer adjusts the option (Cutter, Dispenser,

Tear-off) stop position (offset position).

Offset adjustment with VR3:

±3.75mm, ±0.15” (that is ±45dot for 305dpi printer)

Offset adjustment with command: ±99dot

Total adjustment can be done for this printer: ±144dot

(for 305dpi printer)

Pitch position adjustment is available only in the Factory

Adjustment mode. Please refer to SATO authorised servicing personnel for details.

The setting value can be cleared with factory clear (All clear).

VR3

3.2 OPERATING MODES

You can set the printer in any of the following modes:

1.

Normal mode (including Online/Offline modes)

2.

User Test print mode

3.

Factory Test print mode

4.

Operation Setting mode:

• Program download mode

• Font download mode

• Default setting mode

• HEX Dump mode

• USB/ Wireless LAN interface

• RS-232C/ LAN interface

• Keypad selection

5.

Print mode of Wireless LAN setting (Applicable only when the optional Wireless LAN is installed.).

You can access the modes by pressing and releasing the POWER button and the FEED/LINE button at particular points during the ON LINE (POWER) indicator's lighting sequence.



3.2 OPERATING MODES (cont’d)

The following flow chart provides a clear summary of each of the modes and its access method.

Procedures

Printer start-up and

ON LINE (POWER) indicator responses

Operating Mode and ON LINE (POWER) indicator responses

Power off

Press POWER button

Solid red light

Normal Mode

(Online)

Solid green light

While pressing

FEED/LINE button, press POWER button

Solid red light

Release POWER button and keep holding FEED/LINE button until the desired mode lighting pattern is shown.

User Test Print

Mode

Holding

FEED/LINE button

Factory Test

Print Mode

Holding

FEED/LINE button

Operation setting

Mode

Holding


Wireless LAN

Setting Print Mode*

Holding


Solid green light

Solid red light

Blinking green light

Blinking red light

* Available only when connected to Wireless LAN interface.

ON LINE (POWER) indicator

: Off

: Red light

: Green light



3.3 USER TEST PRINT MODE

This mode produces test labels for diagnostic purposes.

Preparation:

Make sure the media or ribbon (if required) are properly loaded in the printer.

Printer status ON LINE (POWER) indicator Procedures

1

While pressing

FEED/LINE button, press

POWER button.

Printer start-up

Solid red light

2

Release POWER button and keep holding

FEED/LINE button.

User Test Print Mode.

(The printer will cyclically advance to next mode as long as the FEED/LINE button is held down.)

Solid green light

3

Release FEED/LINE button when ON LINE

(POWER) indicator changes to solid green light.

4

Press FEED/LINE button to start test printing.

Press FEED/LINE button to pause the test printing.

Press again to resume.

User Test Print mode is activated and then paused.

User Test Print start and print continuously.

Solid green light


Solid green light

User Test Print paused.


Notes:

• If you missed the chance to release the FEED/LINE button in step 3 above, just keep holding the

FEED/LINE button and wait for the next cycle.

• If you released the FEED/LINE button at the wrong ON LINE (POWER) indicator, just turn off the power and restart the procedure.

• The printer will continuously print the user test labels until the FEED/LINE button is pressed. The printing is paused and will resume printing if the FEED/LINE button is press again.

To terminate the User Test Print mode

First, ensure that you have pressed the FEED/LINE button to pause the test printing, then press POWER to turn off the printer.



3.3 USER TEST PRINT MODE (cont’d)

3.3.1 Output Data of the User Test Print

The output data of the User Test Print shows the current settings of the printer.

These output data are printed in three parts, each with the printing area of 60mm [2.36”] (Width) x 80mm

[3.15”] (Pitch), Standard.

First print-out (Settings)

No.

1

2

11

12

13

14

15

16

5

6

3

4

7

8

9

10

17

18

Model

Offset

Pitch Offset

Cut Offset

Peel Offset

Tear Off Offset

Label Size

Print Speed

Print Darkness

Sensor Type

Paper End Search

Zero Slash

Proportional Pitch

Initial Feed

Option waiting time

Proto-codes

Operation mode

Head Check

Print Item Contents of the print data

Printer model name CG208TT(*), CG212TT(*)

CG208DT, CG212DT

*: “T” is printed for thermal transfer print.

“D” is printed for direct thermal print.

(H)±396 (V)±396 DOT Offset value (Vertical and horizontal directions)

Pitch offset value

Cut position offset value

±099 DOT

±099 DOT

Peel off position offset value ±099 DOT

Tear off position offset value ±099 DOT

Label size (Pitch/Width)

Print speed

Print darkness

Sensor type

(P)**** x (W)*** DOT

50mm/s

75mm/s

100mm/s

1A~5A

1B~5B

1C~5C

I-Mark

Gap

Gap (Wrist Band)

None

Paper end detection method ROLL / TAG

Zero slash ON/ OFF

Proportional pitch

Initial feed

ON/ OFF

ON/ OFF

Option waiting time

Protocol code setting value

(Standard / Nonstandard)

Operation mode

****ms

Standard / Nonstandard

Head Check

CONTINUOUS

TEAR OFF

CUT

DISPENSER

ON/ OFF



3.3 USER TEST PRINT MODE (cont’d)

Second print-out (Protocol code setting values)

No.

7

8

5

6

3

4

1

2

9

10

STX

ETX

ESC

ENQ

CAN

NULL

OFFLINE

AUTO ONLINE

ZERO SLASH

EURO

Zero slash

Euro code

Print Item

Third print-out (Interface)

Type 1: USB and RS-232C on board

No.

5

6

7

3

4

1

2

Selected Interface

Interface 1

Buffer Type

Protocol

Interface 2

Buffer Type

Protocol

Print Item

In-use interface

Interface 1(USB)

Buffer type

Protocol

Interface 2(RS-232C)

Buffer type

Protocol

Contents of the print data

USB / RS-232C / Keypad

USB

Multi

Driver

RS-232C

1 item / Multi

ER/RS

XON/XOF

Driver

Status3

Type 2: USB and LAN on board

No.

3

4

1

2

5

6

Selected Interface

Interface 1

Buffer Type

Protocol

Interface 2

LAN Ver/Date

7

8

Buffer Type

Protocol

Print Item

In-use interface

Interface 1(USB)

Buffer type

Protocol

Interface 2(LAN)

LAN module

F/W version, creation date

Buffer type

Protocol

9 MAC Address MAC address


USB / LAN

USB

Multi

Driver

LAN

**.** / YY.MM.DD

Multi

Driver(CYC)

Driver(ENQ)

Status3

**:**:**:**:**:**



No.

10 IP Address

Subnet Mask

Print Item

IP address

11

12

Subnet mask

Default gateway Default Gateway

13

14

DHCP

RARP

DHCP

RARP

Optional Wireless LAN installed on Type 1 board (with RS-232C)

No.

1

2

3

4

5

Selected Interface

Interface 1

LAN Ver/Date

Buffer Type

Protocol

Print Item

In-use interface

Interface 1(W-LAN)

LAN module

F/W version, creation date

Buffer type

Protocol

6

7

8

9

10

11

12

13

14

15

16

17

18

MAC Address

IP Address

Subnet Mask

Default Gateway

DHCP

RARP

W-LAN Mode

SSID

Channel

Security Mode

Interface 2

Buffer Type

Protocol

MAC address

IP address

Subnet mask

Default gateway

DHCP

RARP

Wireless LAN mode

SSID

Channel

Security type

Interface 2(RS-232C)

Buffer type

Protocol


000.000.000.000

~ 255.255.255.255

000.000.000.000

~ 255.255.255.255

000.000.000.000

~ 255.255.255.255

Enable / Disable

Enable / Disable


WIRELESS LAN

WLAN

**.** / YY.MM.DD

Multi

Driver(CYC)

Driver(ENQ)

Status3

**:**:**:**:**:**

000.000.000.000

~ 255.255.255.255

000.000.000.000

~ 255.255.255.255

000.000.000.000

~ 255.255.255.255

ON

OFF(Auto-IP)

OFF

ON

OFF

Ad hoc

Infrastructure(SSID)

1~32-chr string

1~11

OFF

WEP

WPA

WPA2

DynamicWEP

RS-232C

1 item / Multi

ER/RS

XON/XOF

Driver

Status3



3.4 FACTORY TEST PRINT MODE

This mode produces test labels for diagnostic purposes.

Preparation:



1

While pressing


POWER button

Printer start-up

Solid red light

2




Factory Test Print Mode


Solid green light

Solid red light

3


(POWER) indicator changes to solid red light.

Factory Test Print mode is activated and then paused.

Solid red light


4

Press FEED/LINE button to start test printing.



Factory Test Print start after initial feed and print continuously.

FactoryTest Print paused.

Solid green light


Notes:

• If you missed the chance to release the FEED/LINE button in step 3 above, just keep holding the FEED/

LINE button and wait for the next cycle.


• The printer will continuously print the Factory test labels until the FEED/LINE button is pressed. The printing is paused and will resume printing if the FEED/LINE button is press again.

To terminate the Factory Test Print mode




8

9

6

7

4

5

2

3

10

11

12

13

3.4 FACTORY TEST PRINT MODE (cont’d)

3.4.1 Output Data of the Factory Test Print

The output data of the Factory Test Print shows the internal operating parameters of the printer.

These output data are printed in three parts, each with the printing area of 60mm [2.36”] (Width) x 80mm

[3.15”] (Pitch), Standard.

First print-out (Settings)

No.

1

14

15

16

17

18

19

20

Model

Firm Ver

Firm Date

Font Version

CONT/USB Serial

Life Counter

Head Counter1

Head Counter2

Head Counter3

Cutter Counter

Head Check

Thermistor

Sensor Type

Sensor Level Low

Sensor Level High

Sensor Slice Level

Pitch Offset[VR3]

Option Offset[VR3]

FROM1 CHECK SUM

LAN(WLAN) CHECK

SUM


Printer model name

Printer F/W version

Printer F/W creation date

Font version

USB serial No.

Life counter

Head counter 1

Head counter 2

Head counter 3

CG208TT(*), CG212TT(*)

CG208DT, CG212DT

*: “T” is printed for thermal transfer print.

“D” is printed for direct thermal print.

32.**.**.**

YY.MM.DD

**.**(R)

********

*.* Km

*.* Km

Cutter counter

Head check result

Print head temperature

Sensor type

*.* Km

*.* Km

*******

OK / NG

***

I-Mark

Gap

Gap (Wrist Band)

None

*.* V Average minimum value of pitch sensor

Average maximum value of pitch sensor

Pitch sensor slice level

Print start position

Option stop position

*.* V

*.* V

±30 DOT [203dpi]

±45 DOT [305dpi]

±30 DOT [203dpi]

±45 DOT [305dpi]

Printer F/W: Font: Check sum

(B)**** (P)****

(F)**** (A)****

LAN(WLAN) F/W check sum (B)**** (P)**** (A)****



3.4 FACTORY TEST PRINT MODE (cont’d)

Second print-out (Settings)

This setting information is similar to the first print-out in user test print mode. Refer to Section 3.3.1 Output

Data of the User Test Print for details.

Third print-out (Interface)

This interface information is similar to the third print-out in user test print mode. Refer to Section 3.3.1 Output

Data of the User Test Print for details.

3.5 OPERATION SETTING MODE

The operation setting mode enables further selection of the functions of the printer. These are:

• Program download mode

• Font download mode

• Default setting mode

• HEX dump mode

• USB/ Wireless LAN interface

• RS-232C/ LAN interface

• Keypad selection

Selection of the above operation setting modes are as shown below.

Procedures

1

While pressing


POWER button

2



Printer status

Printer start-up


Solid red light

3


(POWER) indicator changes to blinking green light.



Operation Setting Mode


Printer enters Operation Setting Mode. Blinking green light

Solid green light

Solid red light


To be continued on the next page.



3.5

OPERATION SETTING MODE

(cont’d)

Procedures

4

Briefly press the

FEED/LINE button repeatedly to select different operation setting mode cyclically.

Briefly press = press more than 1 second but less than 3 seconds

* Keypad selection is only available for USB/RS-232C board printer. If Keypad is selected, even if the keypad device is not connected, other interfaces cannot be activated.

Printer status

Program Download

Mode

FEED/LINE

Font Download Mode

FEED/LINE

Default setting Mode

FEED/LINE

HEX Dump Mode

FEED/LINE

USB/ Wirless LAN interface

FEED/LINE

RS-232C/ LAN interface

FEED/LINE

Keypad is selected*

FEED/LINE



Solid red light

Blinking red light

Green→Red (Lights in turn)

Green→Red (Blinks in turn)

Flashes green in a long interval

Flashes red in a long interval

5

When the desired mode is selected, press the

FEED/LINE button for more than 3 seconds until the ON LINE (POWER) indicator is turned off.

Confirmation of the selected mode.

Completion of function execution.

Off (while pressing FEED/LINE)

Changes to solid green light after release of FEED/LINE

(except for download mode, in which case it will change to solid red light.).

6

Press the POWER button to turn off the printer, then press again to turn it on.

(NOTE: This step is NOT required for download mode.)

The selected mode will be valid by restarting the printer.

(For download mode selection, the printer will continue to complete the downloading process. Refer to section 3.6 and 3.7 for details.)



3.5

OPERATION SETTING MODE

(cont’d)

Notes:

• Briefly press the FEED/LINE button to select the desired function, and then execute the selected function by pressing and holding the FEED/LINE button for more than 3 seconds.

• When the desired interface is selected, this setting will be valid after you restart the printer.

• When HEX dump mode is selected, the printer will be set to this mode only once by restarting the printer.

• When download mode is selected, the printer will be reset automatically and it enters the desired download mode.

• When the default setting mode is selected and executed, the printer will be set to default setting.

• Make sure that the function execution is complete (indicator: Solid green light) before turning off the printer.

3.6 PROGRAM DOWNLOAD MODE

In this mode, the printer is set to receive an application program from the host computer to download into its memory. Remember to set the printer to the correct active interface to be used for the data transfer.

No

Status of printer in Program Download Mode

Start-up

Activation via operation setting mode or download command.

Reception from interface?

ON LINE (POWER) indicator responses


Change to solid red light after release of FEED/LINE

(From step 5 of Operation

Setting Mode. )

Yes

Reboot command reception?

No

Yes

At the start of download mode Blinking green light

No Program data reception?

Wait to receive data

Blinking red light

Yes

Download

Start receiving data/

Receiving data

Writing to flash ROM


Solid green light

Download completion

At the time of download completion


Reboot and start in normal mode

Test print

Printer turns off

Printer turns on again

No light

Solid red light

Solid green light

Test printing

Online

Solid green light



3.6 PROGRAM DOWNLOAD MODE (cont’d)

Caution

• Downloading firmware will initialize all the previous settings (set by Utilities tool application or by commands). Write down its setting details or keep a copy of FACTORY TEST PRINT for your information in case you wish to maintain the same settings in the future.

• DO NOT turn the printer OFF when data is transferring to the flash ROM in Program or Boot

Download mode, as it may corrupt the firmware and prevent the printer from starting up correctly.

Notes:

• Use the selected interface for PC connection.

• Restart the printer in order to activate the Downloaded program. When starting the printer in normal mode for the first time, it makes the first factory test print. If no media is set in the printer, the printer will have a paper end error.

• Downloading LAN firmware for USB+RS-232C board will result in download data error.

• When not receiving reboot command, manually reboot the printer and restart in normal operation mode.

• Ensure that the printer is in the “Wait to receive data” status (blinking red light) before you manually turn off the printer.

• During the process of downloading, if ON LINE (POWER) indicator responds differently from above

mentioned procedure, an error may have occurred. Please refer to Section 3.11 Error Occurrence While

Downloading for details.

3.6.1 Firmware Download

The following listed the downloadable firmware according to the connected interface.

Interface

RS-232C

USB

Onboard LAN

Wireless LAN

SD card for Keypad

Printer firmware

x

Targeted firmware

Onboard LAN firmware

Wireless LAN firmware

–

–

– x

–

–

x

Keypad firmware

–

– x

: Downloadable x: Undownloadable –: Not available



3.7 FONT DOWNLOAD MODE

In this mode, the printer is set to download fonts from the host computer. Remember to set the printer to the correct active interface to be used for the data transfer.

No

Status of printer in Font Download Mode

Start-up

Activation via operation setting mode or download command.

Reception from interface?

ON LINE (POWER) indicator responses


Change to solid red light after release of FEED/LINE

(From step 5 of Operation

Setting Mode. )

No

Yes

Reboot command reception?

No

Font data reception?

Yes

Download

Yes

At the start of download mode

Wait to receive data

Start receiving data/

Receiving data

Writing to flash ROM

Solid red light

Blinking red light


Solid green light

Download completion

At the time of download completion


Reboot and start in normal mode

Printer turns off

Printer turns on again

No light

Solid red light

Solid green light

Online

Online mode

Solid green light

Notes:

• Use the selected interface for PC connection.

• The downloaded font goes into effect when you restart the printer.

• When not receiving reboot command, manually reboot the printer and restart in normal operation mode.

• Ensure that the printer is in the “Wait to receive data” status (blinking red light) before you manually turn off the printer.

• During the process of downloading, if ON LINE (POWER) indicator responds differently from above

mentioned procedure, an error may have occurred. Please refer to Section 3.11 Error Occurrence While

Downloading for details.



3.8 DEFAULT SETTING MODE

When default setting mode is selected and executed in Operation Setting mode (refer to Section 3.5

Operation Setting Mode), the printer will reset to the default setting (factory preset) as listed below.

11

12

13

14

7

8

9

10

15

16

No.

Items to be reset

3

4

1

2

5

6

Offset (V, H)

Pitch Offset

Cut Offset

Dispensing Offset

Tear-Off Offset

Label Size

17

18

19

20

Print Speed

Print Darkness

Sensor Type

Kanji Code

Paper End Search

Zero Slash

Proportional Pitch

Initial Feed

Auto Feed

Operation mode

Interface

Tear Off Waiting Time

Head Check Range

RFID Mode

Continuous

Tear Off

Cutter

Dispenser

RS-232C

LAN

USB

Default value

Vertical = 0 dot, Horizontal = 0 dot

0 dot

0 dot

0 dot

0 dot

Pitch 4800 dot x Width 448 dot [203 dpi]

Pitch 4800 dot x Width 672 dot [305 dpi]

75 mm/sec (3 Inches/sec)

5A

Gap

JIS

Roll

Enabled

Enabled

Disabled

Disabled

- (No setting)

- (No setting)

Mode 1 (Head position)

Mode 1 (Head position)

Baud rate=19200 bps, Data bit=8 bit, Parity=None,

Stop bit=1 bit, Protocol=Protocol for driver

Protocol for driver (ENQ response mode) *1

- (No initial setting)

1000ms

Normal range (Entire print area)

Disabled

*1. To be connected by Port1024 and Port1025 (2 port connections) or Port 9100 (1 port connection)

Note:

LAN and Wireless LAN setting items cannot be reset to factory default even with the default setting mode.



3.9 HEX DUMP MODE

HEX Dump Mode allows you to print the contents of the receive buffer in a hexadecimal format. This feature allows the data stream to be examined for errors and troubleshooting.

After selecting the HEX Dump Mode in Operation Setting Mode, restart the printer (refer to Section 3.5

Operation Setting Mode). The printer then awaits data feeds and when data arrives, it prints out the HEX

data continuously.

To exit the HEX Dump Mode, restart the printer by turning off the printer and then on again.

3.10 PRINT MODE OF WIRELESS LAN SETTING

This mode produces print-out for wireless LAN setting. This is only available when the optional wireless LAN interface unit is connected to the printer.

Preparation:



1

While pressing


POWER button.

Printer start-up

Solid red light

2



(The printer will cyclically advance to next mode as long as the FEED/LINE button is held down.)



Operation Setting Mode.

Wireless LAN Setting Print Mode.

3


(POWER) indicator changes to blinking red light.

4

Press FEED/LINE button to start printing.

Wireless LAN Setting

Print mode is activated and then paused.

Blinking red light



Print start after initial feed and print continuously.

Solid green light

Solid green light

Solid red light


Blinking red light




Print paused.




3.10 PRINT MODE OF WIRELESS LAN SETTING (cont’d)

Notes:

• If you missed the chance to release the FEED/LINE button in step 3 above, just keep holding the FEED/

LINE button and wait for the next cycle.


• The printer will continuously print the wireless LAN setting information until the FEED/LINE button is pressed. The printing is paused and will resume printing if the FEED/LINE button is press again.

To terminate the Wireless LAN Setting Print mode


3.10.1 Output Data of the Wireless LAN Settings

The output data of the Wireless LAN Settings shows the current settings of the printer.

These output data are printed in two parts, each with the printing area of 60mm [2.36”] (Width) x 80mm [3.15”]

(Pitch), Standard.

First print-out (Basic settings)

10

11

12

13

14

7

8

5

6

9

No.

1

2

3

4

Interface 1

WLAN Ver/Date

Buffer Type

Protocol

MAC Address

IP Address

Subnet Mask

Default Gateway

DHCP

RARP

W-LAN Mode

SSID

Channel

Security Mode

Print Item

Interface 1(W-LAN)

WLAN module

F/W version, Creation date

Buffer type

Protocol

MAC address

IP address

Subnet mask

Default gateway

DHCP

RARP

Wireless LAN mode

SSID

Channel

Security type


WIRELESS LAN

**.** / YY.MM.DD

Multi

Driver(CYC)

Driver(ENQ)

Status3

**:**:**:**:**:**

000.000.000.000

~ 255.255.255.255

000.000.000.000

~ 255.255.255.255

000.000.000.000

~ 255.255.255.255

ON

OFF(Auto-IP)

OFF

OFF

ON

Ad hoc

Infrastructure(SSID)

1 to 32-chr string

1 to 11

OFF

WEP

WPA

WPA2

DynamicWEP



Second print-out (Detailed settings)

No.

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

WLANAuthentication

WEPKey1

WEPKey2

WEPKey3

WEPKey4

WEPKeyIndex

WPAAuthentication

WPAPSKMode

WPAPSK

EAPMode

EAPUserName

EAPPassword

EAPCertKeyPassword

FtpDiscTimeout

RawDiscTimeout

LpdDiscTimeout


Wireless LAN authentication function

WEP key 1

WEP key 2

WEP key 3

WEP key 4

WEP key index

WPA/WPA2 authentication function

OpenSystem

SharedKey

(*1)

(*1)

(*1)

(*1)

1 to 4

PSK

EAP(IEEE802.1X)

WPA/WPA2 encryption method TKIP

AES

Pre-shared key

EAP authentication function

(*1)

EAP-LEAP

EAP-TLS

EAP-PEAP

EAP-TTLS

NONE

EAP authentication user name (*1)

EAP authentication password (*1)

EAP secret key password

FTP time-out duration

(*1)

30 to 500 s

Socket connection time-out duration

LPD time-out duration

0 to 3600 s

30 to 500 s

(*1) “####” will be printed on a label when passwords are set.



3.11 ERROR OCCURRENCE WHILE DOWNLOADING

The following are the possible causes of errors in program/font download.

(1) The flash ROM may be in a state that fails to permit data being written to it.

(2) Incorrect data are received while transferring downloaded data.

3.11.1 Operation Status when having an Error in Downloading Process

The ON LINE (POWER) indicator responses when having an error in downloading process are as follows.

Operation status ON LINE (POWER) indicator

Solid red

Flash ROM error

Download data error

Red x 4 times --> off

(Longest blink interval)

Caution

• DO NOT turn the printer OFF when data is transferring to the flash ROM in Program or Boot

Download mode, as it may corrupt the firmware and prevent the printer from starting up correctly.

• Ensure to check the printer status when downloading, and do not turn off the printer during download.

• Ensure that the printer is running on a stable power supply during flash ROM writing operations.

3.12 PRINT HEAD CHECK

3.12.1 About Head Error and Release Method

The head check function detects the integrity of the heating elements in the thermal print head.

In the CG2 Series printer, the head check range is set as normal (Entire print area) at default. Use the head check command (ESC+HC) to set the head check range to either the entire print area or to the

barcode print area.

When a head error occurred, the ON LINE (POWER) indicator displayed red. After detection of a print head error, use a scanner to check all affected labels.

At this moment, when the head check range is set as Entire print area, press the FEED/LINE button more than five seconds to change the head check range to barcode print area and see if printing can be resumed normally. If printing resumes, the print head fault does not fall on the barcode area for the current print job. As such, printing may continue, but with degraded print quality and with degraded readability of the barcode.

If the head check error still occurs and the current print job has not been completed, the printing can be forced to resume by holding down the FEED/LINE button for more than five seconds. The printer goes into an offline state when the head error is released. Once the head error is released, the head check function will be disabled until the printer is turned off. Please read the Attention text below before you proceed with this operation.

ATTENTION:

Although restricting the head check range to the barcode print area allows you to continue printing, or to force the printer to resume printing, you should only do so in order to complete an urgent print job.

Check the printed labels to make sure the output is usable in spite of the head error. As soon as possible, stop using the print head to prevent further damage. If necessary, get the print head replaced.



Notes

• As for the labels issued after having a head error, check the print quality and perform reading of barcode by scanner. As soon as possible, stop using the print head to prevent further damage. If necessary, get the print head replaced.

• The head check range (Barcode print area) is valid for the barcodes printed by the barcode specification command such as (ESC+B, ESC+D, ESC+BD). As for the graphic data with barcode, select the head check range (Entire print area).

3.12.2 Head Check Range (Entire Print Area)

When the Entire print area is selected for head check range, the head check will be performed within the minimum and maximum horizontal print area regardless of print contents (For example: font, barcode or graphic).

Thermal head

(1)

Font Barcode

Font Font

(2)

Head check range

* The head check will be performed within the minimum and maximum horizontal print area (between (1) and (2)) regardless of print contents.

Print

Head check

NG

Head error

OK

Head error state

ON LINE (POWER): Solid red


Press FEED/LINE

(5 seconds or more)

Less than

5 seconds

5 seconds or more

Head check range

(Barcode print area)

Go to (A) on the next page

Notes

• When the head check range is changed from entire print area to

barcode print area, the barcode

print area will still be valid even after turning off the printer.

• To change the head check range from the barcode print area to the

entire print area, use the head check command (ESC+HC) to select the entire print area or execute either default or factory

clear.

Page 3-21


3.12.3 Head Check Range (Barcode Print Area)

When the Barcode print area is selected for the head check range, the head check will be performed in the area which barcode is printed.

Thermal head

Font Barcode

(1) (2)

Head check range

Font Font

* The head check will be performed in the barcode print area between (1) and (2) only.

(A)

Print

Head check

NG

Head error

OK

Head error state

ON LINE (POWER): Solid red

Press FEED/LINE

(5 seconds or more)

Less than

5 seconds

5 seconds or more

Indicator lights red and green in turn.

Head error will be released and the printer will enter offline state (Head check function is disabled until turning off the printer)



3.13 PRINTER CONFIGURATIONS SETTING

You can set the printer configuration by sending commands from the host computer or by using the Utilities

Tool application provided (SATO Accessory CD-ROM).

No.

15

Category

7

8

5

6

3

4

1 Operation mode

2

9

10

11

12

13

14 Media size

Setting item

Print speed

Cutter mode

Dispenser mode

Print darkness

Print darkness level

Sensor type

Zero slash

Kanji code

Label type

Initial feed

Character pitch

Head check

Option Waiting time

Pitch

Width

16

17

Base reference point

18 Offset setting

19

20

21

22 RS-232C interface

23

*1

24

25

26

Vertical print position offset

Horizontal print position offset

Continuous mode

Tear Off mode

Cutter mode

Dispenser mode

Baud rate

Data bit

Parity

Stop bit

Setting contents

50mm/s to 100mm/s

Head position/Cut position/No backfeed

Head position/Peel off position

A to C

1 to 5

I-Mark/Gap/Sensor-off/Gap 2 (for wrist band)

Yes/No

JIS code/SJIS code

Adhesive label/Non-adhesive tag

Enabled/Disabled

Proportional/Fixed

Normal/Barcode

5 to 200 (×100ms)

1 to 4800 dots (including liner/backing paper)

[CG208TT/DT]


[CG212TT/DT]


[CG208TT/DT]


[CG212TT/DT]

±396dot

±396dot

±99dot

-60dot to +99dot

±99dot

±99dot

9600/19200/38400/57600/115200bps

7/8 bit

No parity/Odd number/Even number

1/2 bit

READY/BUSY control (multi buffer), Xon/Xoff,

Protocol for driver(STATUS4), STATUS3



No.

Category

27 LAN interface *2

Setting item

LAN mode

Setting contents

Protocol for driver(STATUS4)Cyclic response *3

Protocol for driver(STATUS4)ENQ response *3

1 port connection/ENQ response(STATUS3)

Standard code/Nonstandard code 28 Non-standard code Nonstandard code switching

29 Nonstandard code setting

30 Download Firmware

31 Reboot mode *4

Nonstandard code settings for STX, ETX, ESC,

ENQ, CAN, NULL, OFFLINE

(1) Start up in program download mode

(Available in normal operation mode only)

(2) Start up in normal operation mode

(Available in program download mode only)

*1. Available for USB+RS-232C specification only.

*2. Available for USB+LAN specification only.

*3. Use SATO port or Port 9100 when sending print request from the printer driver.

*4. The printer will restart in specified mode.



3.14 HEAD OVER-TEMPERATURE PROTECTION

When the head temperature exceeds 70 ºC (158 ºF), the head over-temperature protection will be activated and the print operation will be paused until the temperature drops down to 55 ºC (131 ºF).

Print start

Head temperature check

(Higher than 70

ºC, 158 ºF?)

No

Yes

Head over-temperature protection activated

Ongoing print operation will be paused

ON LINE (POWER)

Green→Red→Off

Recheck per label

No

Recheck head temperature

(Lower than 55

ºC, 131 ºF?)

Yes

No print operation will occur unless the head temperature becomes lower than

50 º C (131 º F).

Print processing

* Head temperature will be checked per label.

Print operation will occur when the head temperature becomes lower than

70 º C (158 º F).



3.15 PROTECTION FUNCTION WHEN USING AC ADAPTER

When the print ratio per label exceeds the ratio shown in the table below, print job is paused temporarily because of the protective pause function.

Print start

Print ratio check (exceed the print ratio limits?)

No

Yes

Protection function activated

Print is paused

ON LINE (POWER)

Red→Green→Off

Print restart

• The protection function (pause function) will be activated when the print ratio exceeds the ratio listed in the table below.

Model

CG208DT/TT

CG212DT/TT

2 inch/sec

44%

43%

Print speed

3 inch/sec

35%

38%

4 inch/sec

31%

36%

• Print pause duration differs depending on print ratio, print speed and pitch size. The table below shows the pause duration when the print speed is 3 inch/sec and the pitch size is 80mm.

Model

CG208DT/TT

CG212DT/TT

40%

120 ms

55 ms

50%

417 ms

335 ms

Print ratio

60%

713 ms

615 ms

70%

1010 ms

896 ms

80%

1307 ms

1176 ms



3.16 MEASURES FOR RFID ERROR (OPTIONAL)

The printer equipped with this feature only if the optional RFID kit is installed.

If the number of tag write/read failures exceeds the maximum retry counts specified in [RFID tag error ignore counts] or [Retry counts], the printer will indicate an error with ON LINE (POWER) indicator blinking and it will pause to wait for key entry.

To restart the print, refer to the following operations.

RFID error detected


Blinks red in the longest interval

Pauses and waits for key entry

Briefly pressing the FEED/LINE button will cause printer to cycle through the following operations.


Blinks red in the longest interval

Reprint (1)

Open cover

Select function

Cover open error detected


Blinks red

Close cover

Enters Offline mode


Blinks green.

Briefly press the

FEED/LINE button.*1

ON LINE (POWER) indicator Lights green.

Printer enters Online mode and starts reprint.

(1) Reprint

ON LINE (POWER) indicator turns off

ON LINE (POWER) indicator lights green.

Printer enters Online mode and starts reprint.

Cancel 1 item print request (2) lights red

JOB cancel

(Cancel print request of all items) (3)

Blinks red in long interval

Press and hold the FEED/LINE button for more than 3 seconds to determine function

(2) Cancellation of 1 item print request


(3) JOB cancel

(Cancel all items)


ON LINE (POWER) indicator lights green.

Printer enters Online mode and print the next item.

ON LINE (POWER) indicator blinks green.

Printer enters Offline mode after canceling JOB.

Notes:

• If an “RFID tag error” is detected, the tag will be voided and marked as a defected tag.

• After performing the initial feed by the FEED/LINE button, the reprint will be performed.*

1






TROUBLESHOOTING

If you are unable to produce printouts on the CG2 Series printer, use this section to make sure the basics have been checked, before deciding you are unable to proceed any further.

This section is divided into four parts:

•

4.1 Error signal troubleshooting

•

4.2 Troubleshooting table

•

4.3 Interface troubleshooting

•

4.4 Test print troubleshooting



4.1 ERROR SIGNAL TROUBLESHOOTING

The ON LINE (POWER) indicator lights or flashes in different colors and patterns listed below to alert user that an error has occurred on the printer. [Indicator sequence (as shown from left to right): Off, Solid red

Item

Hardware error

Program error

Communication error

Incorrect program error

Communication error by kit

Download error

Contents

FLASH ROM error

Setting information

(FROM) error

Kanji data

(FROM) error

Machine error

Head error

Buffer over

RFID error

Download error

Minor error Cover open

Sensor error

Paper end

Ribbon end

ON LINE

(POWER) LED

Causes Corrective Actions

Solid red 1) FLASH ROM read/ write error.

2) Exceeded the FLASH

ROM write count limits.

1) FLASH ROM read/write error.



1) FLASH ROM read/write error.



1) Board defect

1) Print head is damaged

(Print head burnout).

1), 2) Board replacement



1) Board replacement

1) Replace print head or disable head check function.

1) Download again

[Red->Off] x twice

->Red x twice->Off

(blinks with changing interval)

Red x 4 times ->Off

(blinks in the longest interval)

Blinking red

1) Download did not complete successfully.

Error contents may vary depending on the kit installed.

1) Received the amount of data exceeding the limit of receive buffer.

2) Wrong protocol.

1) RFID write error.

2) Wrong protocol for RFID.

1) Downloaded wrong data.

2) Downloaded LAN firmware to USB+RS-232C board.

1) Cover is not closed properly.

1) Wrong sensor level.

2) Wrong sensor type.

3) Label meandering.

1) Out of paper.

1) Out of ribbon or ripped ribbon.

2) Ribbon is not set properly.

1) Correct the software on the host side.

2) Set the correct protocol.

1) Reset the paper.

2) Set the correct protocol.

1) Download again.

2) No need to download

LAN firmware to

USB+RS-232C board.

1) Close the cover.

1) Level adjustment.

2) Sensor type adjustment.

1) Set the paper properly.

1) & 2) Set the ribbon properly.



Item

Option

Contents

Cutter

ON LINE

(POWER) LED

Red x twice ->Off

(blinks in long interval)

Causes Corrective Actions

1) Cutter is not connected.

2) Cut operation was not performed successfully.

1) Connect the cutter unit.

2) Set and feed the paper again.

Warning Buffer near full Green -> Red

(Lights in turn)

1) Free space for receive buffer is low.

1) Pause the data transmission on the host side and wait to have enough buffer space.

Ribbon near end Green-> Red ->Off

(Blinks in turn)

1) Remaining amount of ribbon is little.

1) Ribbon replacement.

Head over-heat protection

Green -> Red -> Off 1) Goes over the limit of print head temperature.

AC adapter protect

Red-> Green -> Off 1) Going over the maximum print ratio.

1) Automatically recovers when print head temperature drops down to

55ºC (131ºF) and below.

1) Automatically recovers after pausing a certain period of time.



4.2 TROUBLESHOOTING TABLE

TROUBLESHOOTING TABLE

NO POWER

Printer does not turn on.

NO LABEL MOVEMENT

Media is not set properly.

Incorrect label sensor selected.

Dirty platen roller.

Damaged platen gear.

INCORRECT LABEL POSITIONING

Incorrect label sensor selection.

Improper sensor adjustment.

Data input error.

Incorrect offset settings.

NO PRINT MOTION

The interface cable is not properly connected.

Interface problems.

Data input error.

Defective main circuit board.

PRINTER CREATES A BLANK LABEL

Data input error.

Incorrect label sensor selection.

Print head is disconnected.

Defective print head.


IMAGE VOIDS

Dirty print head.



Damaged or worn platen roller.

Poor label quality.

Ribbon stock and media are mismatched. *

1

RIBBON WRINKLING

*

1


Foreign material on print head and/or platen roller.

Foreign material on labels.


Power connector or AC adapter is not properly connected.

Set media and media guide correctly

Set the sensor correctly by printer setting tool.

Clean the platen roller.

Replace platen roller and gear.


Adjust sensor sensitivity as required.

Ensure correct data stream.

Adjust settings as required.

Connect the interface cable.

Troubleshoot interface - refer to the next section.


Have SATO authorised servicing personnel replace main board.



Power off the printer and ensure a proper connection.

Replace print head as required.


Clean print head.

Replace print head.


Replace platen roller.

Use higher quality media. Use only SATO-certified media.

Consult with media supplier. Use only SATO-certified media.


Clean as required.



*

1

Ribbon stock conditions are only applicable to CG208TT and CG212TT printer.



TROUBLESHOOTING TABLE

LIGHT PRINT IMAGES

Low print head darkness.

Foreign material on print head.

Excessive print speed.

UNEVEN PRINT DARKNESS


Dirty print head.


SMEARED PRINT IMAGES

Poor media quality

Foreign material on print head and platen roller

Foreign material on labels

Excessive print head energy

Excessive print speed

MEANDERING MEDIA

Incorrectly loaded media.

Media is not set properly.


Adjust darkness level setting.

Clean print head and platen roller.

Reduce print speed setting.


Clean print head.



Clean print head and platen roller.


Adjust darkness level setting.

Adjust print speed as required.

Ensure correct loading.

Set media and media guide correctly.




4.3 INTERFACE TROUBLESHOOTING

This chapter provides a checklist for the various interface types. Locate the checklist relative to the interface used and perform each of the troubleshooting tasks until the problem has been isolated.

UNIVERSAL SERIAL BUS (USB) INTERFACE

If nothing prints during a test print, verify the device drivers have been successively installed by performing the following:

CHK TROUBLESHOOTING STEP

Click on Start, Settings, and then Control Panel.

Click on System within the new window.

Click on the Device Manager tab.

Ensure that the View Device By Type is checked.

Scroll to SATO-USB Device and ensure that errors do not exist. Reinstall as required.

Reboot the PC and the printer.

RS232 SERIAL INTERFACE


Ensure the correct interface module is correctly installed. Run self-test to verify.

Ensure the serial cable (Null Modem) meets specifications and is correctly connected at each end.

Ensure the serial cable is not defective.

Ensure the communication parameters for the baud rate, parity, data bits and stop bits are consistent with those being sent from the host computer.

Ensure the printer is receiving information from the computer using the Receive Buffer Hex Dump mode. Refer to that procedure within this manual for instructions. The command stream should be continuous and possess

0Dhex and/or 0Ahex (carriage return and line feed) characters throughout. However, there should not be either located between the start (<ESC>A) and the stop (<ESC>Z) commands.

Try another port to isolate the problem.

Replace the main circuit board if determined to be the problem.

LAN ETHERNET INTERFACE


Ensure the interface has been correctly configured. Wait two minutes and run self-test to verify. If a test label does not print, there may be a hardware problem.

Ensure the cable and its ports are not defective.

Ensure that a faulty print server or other protocol related scenarios are not creating a queue setup issue.

Systematically perform checks and tests to isolate the cause.

If using TCP/IP, ensure that a valid IP address is specified and that all parameters are correct (subnet mask, gateway, etc.). Attempt to PING the IP address assigned to the network interface.

If using a repeater or hub, ensure the SQE is turned off. Also ensure the repeater port is not defective by trying the print server on another port.

Install the IPX/SPX protocol on a workstation to determine if the network device can be discovered via the MAC address. If able, configure the appropriate protocols and retest connectivity.

Use a crossover cable to isolate the printer from the network by connecting from the interface and workstation.

Verify that the parameters match on each. Test connectivity.



WIRELESS LAN INTERFACE (OPTIONAL)


Ensure the antenna is properly and completely installed.

Ensure the wireless LAN unit is properly installed.

Ensure the green connection lights on the back of the interface board are illuminated.

If not obtaining an IP address, check the SSID or encryption and ensure those were properly entered.

4.4 TEST PRINT TROUBLESHOOTING

This chapter provides instruction on special printing to identify and resolve specific print problems.

4.4.1 Hex Dump

Allows the operator to determine if there were problems in the downloading of data. The contents of the print buffer can be examined using the Hex Dump Mode. In the left column, each line of data received is numbered. The center column provides the data in hexadecimal format. And in the right column, the same data are provided in the ASC ll format. Refer to Section 3.9 HEX Dump Mode for more details to perform this activity.

4.4.2 Test label printing

Allows the operator to identify specific problems regarding mechanical performance and setup. The test label is designed to assist in the identification of print problems. Refer to Section 3.3 User Test Print Mode for more details to perform this activity.






CLEANING AND MAINTENANCE

This section provides information on user maintenance for the CG2 Series printer.

The following information is covered here:

•

5.1 Cleaning The Print Head, Platen and Rollers

•

5.2 How To Clean The Printer (Cleaning Kit)

•

5.3 How To Clean The Printer (Cleaning Sheet)

•

5.4 Easy Replacement of Parts

•

5.5 Adjusting Print Quality

Caution

• When cleaning the print head, bear in mind that the print head and its surroundings may be hot. Wait until the printer cools down before proceeding to clean the printer.

• Be sure to turn off the power before cleaning.

• The suggested cleaning schedules here are just guidelines. If necessary, clean as appropriate, depending on the degree of contamination.

• Use a cleaning pen, cotton swab or cotton cloth, from an approved cleaning kit, to clean the printer units.

• Use only soft, lint-free materials for cleaning. Avoid using hard objects for the cleaning process, as they will damage the components.



5.1 CLEANING THE PRINT HEAD, PLATEN AND ROLLERS

The print head not only generates printouts of barcodes, but also graphics and text. To produce optimal printing, it must be kept clean in spite of the dirt and adhesive that constantly accumulates on its print surface.

Furthermore, dirt can accumulated along the label path, affecting parts like sensors and guides, and reducing their performance.

Therefore, it is important to clean these important components periodically. The printer cleaning kit and cleaning sheets can be purchased from your authorised SATO representative.

When to clean with a cleaning kit

♦

For the print head, platen roller, paper sensor, and label guide: clean after using up every other roll of media.

♦

For other parts: clean after finishing every six rolls of media.

When to clean with the cleaning sheet

♦

For print head: clean after using every six rolls of media, or when you find any burned glaze on the surface of the print head.

5.2 HOW TO CLEAN THE PRINTER (CLEANING KIT)

If you are using a carbon ribbon, be sure to remove it before cleaning. Follow the instructions supplied with the cleaning kit. Use the items to clean the following parts.

1.

Before starting, get ready an approved cleaning kit from your SATO representative. Make sure the printer is powered off, and remove the power cable.

2.

Lift the Top Cover.

3.

Remove the media and the ribbon.

Cleaning the Print Head

4.

Apply Thermal Print Head Cleaner to a cotton swab.

5.

Locate the Print Head Assembly which is mounted under the Top cover. The Print Head faces downward along the front edge of the assembly.

Press the end of the dampened swab along the entire width of the Print Head.

6.

Check for any black coloring or adhesive on the swab after cleaning. Discard the dirty swabs.

7.

Repeat, if necessary, until the swab is clean after it is pressed over the print head.

Cleaning the platen roller, sensor and label guide

8.

The platen roller is the black rubber roller near the front panel. Wet some cotton swabs or cotton cloth with cleaning solution. While rotating the platen roller with your fingers (see arrow), clean the entire length of the roller using one or more cotton swabs. Wipe any dirt or accumulated adhesive off the platen roller.



5.2 HOW TO CLEAN THE PRINTER (CLEANING KIT) (cont’d)

9.

Locate the I-Mark sensor on the left Media guide, and the

Gap sensor in the middle of media path and near the print

head. (See figures on the right).

10.

Dab a cotton cloth with the same cleaning solution. Clean any foreign matter from the exposed surface of the media guides and sensor. Insert the cotton cloth in the slot of the media guide and briskly clean it with a back and forth motion.

11.

Repeat the whole cleaning process when it is necessary.

The platen roller should be cleaned whenever foreign matter, such as dust or adhesive, is present.

I-Mark sensor is underneath the media guide

Gap sensor

Media guide

Gap sensor

5.3 HOW TO CLEAN THE PRINTER (CLEANING SHEET)

If certain stains on the print head cannot be removed easily with cotton swabs dabbed in cleaning solution, the cleaning sheet is used for clearing such stubborn debris on the print head.

1.

Make sure the printer is powered off and remove the power cable.

2.


3.

Remove the media and the ribbon.

4.

Place the head cleaning sheet between the print head and the platen roller. The coarse side of the cleaning

sheet should face the surface of the print head elements.

5.

Close the top cover with approximately 25mm (1 inch) of the cleaning sheet extended out of the printer.

6.

Using both hands, slowly pull the exposed cleaning

sheet outwards. This will remove any dirt stuck to the

print head.

7.

When the cleaning sheet has been removed, perform steps 2 to 6 to repeat the cleaning procedure one or two more times.

8.

When no more additional dirt appears on the cleaning

sheet after it has been pulled out, you can stop cleaning with the sheet.

9.

Use the cleaning pen from the cleaning kit or use a cotton swab moistened with head cleaner to gently remove any remaining dirt from the print head.



5.4 EASY REPLACEMENT OF PARTS

It is easy to replace the print head and platen roller of the CG2 Series printer.

The one-touch, tool-less print head release mechanism enables the print head to be quickly and easily replaced. The platen roller can be replaced without the need to use any tools.

5.4.1 Releasing/ Replacing the Print Head

The print head on the printer is a user-replaceable item. If it becomes damaged for any reason, it can be easily removed and replaced. Contact your local SATO representative for information on obtaining a new print head.

For CG212 DT and CG218 DT Direct Thermal printer

1.

Make sure the printer is turned off, and remove the power cable.

2.


3.

Locate the side tab (see arrow 1 ) to the left of the print

head. Press and hold down this tab. At the same time, pull the whole print head assembly downward.

1

2

Print head assembly

4.

The cable connector (circled) at the rear of the print head is now exposed. Pull the print head downward, then gently disconnect the print head from the cable connector.

5.

Carefully attach a replacement print head to the cable

connector. The connector is keyed so that it can only be inserted in the correct orientation.

Caution:

While handling the print head, be careful not to scratch the printing surface of the print head. Scratching the surface will cause permanent and irreparable damage that is not covered by the warranty!

6.

Reinsert the new print head assembly into the printer, making sure that the slots at the two sides of the print

head fit on the round pivots of the printer (see circled area).

7.

Press and hold down the side tab (see arrow 1 ) which was previously used to release the print head. Push the

print head upwards so that it snaps into place.

8.

Release the side tab and close the Top Cover.

9.

Restore power, reload media, reset the head counter and perform a test print to ensure that the print head is connected properly.

Page 5-4

1

2



5.4 EASY REPLACEMENT OF PARTS (cont’d)

For CG212 TT and CG218 TT Thermal transfer printer

1.

Make sure the printer is turned off, and remove the power cable.

2.


3.

Pull the lever on the middle of the ribbon unit downward to pull out the ribbon unit. Then, simply let down the ribbon

unit. There is a stopper midway through its movement range that will prevent the ribbon unit from snapping down.

4.

On the right side of the ribbon unit, press the catches at both top and bottom to remove the side cover. Move the whole print head assembly downward.

Lever

3

1

1

2

5.

The cable connector (circled) at the rear of the print head is now exposed. Pull the print head downward, then gently disconnect the print head from the cable connector.

6.

Carefully attach a replacement print head to the cable

connector. The connector is keyed so that it can only be inserted in the correct orientation.

Caution:

While handling the print head, be careful not to scratch the printing surface of the print head. Scratching the surface will cause permanent and irreparable damage that is not covered by the warranty!

7.

Reinsert the new print head assembly into the printer, making sure that the pivot at the left side of the print head

assembly fits the holes on the ribbon unit.

8.

Replace the side cover to the ribbon unit to fix and hold the new print head in position.

9.

Restore power, reload media and ribbon, reset the head counter and perform a test print to ensure that the print head is connected properly.

1

2

3

2



5.4 EASY REPLACEMENT OF PARTS (cont’d)

5.4.2 Releasing/ Replacing the Platen roller

1.

Make sure the printer is powered off and remove the power cable.

2.


3.

Locate the two platen bearings on each side of the platen

roller, and turn the handles in the direction as shown.

4.

Lift up the defective platen roller assembly with the handles and replace it with a new one.

5.

Follow the above steps, in reverse sequence, to reassemble the parts. Make sure that the platen bearing snaps back in position.

Perform a label feed to ensure the platen roller is assembled correctly.

5.5 ADJUSTING PRINT QUALITY

Print quality can be optimized with regular cleaning and maintenance of the print head and components along the label path. Additionally, you can fine-tune print quality by adjusting print darkness and print speed settings.

When adjusting the printer for optimum print quality, a barcode verifier system is highly recommended for evaluating the printouts. The human eye is a poor judge of the relative widths of the bars in a symbol, a characteristic that is extremely important for good barcode quality.

Print Darkness

This adjustment allows the user to control (within a specified range) the amount of power that is used to activate the print head heating elements. It is important to find a proper print darkness level based on your particular label. The printed images should not be too light nor should the edges of text or graphics be smudged. Instead, the edges of each image should be crisp and well defined. The adjustment can be made via standard SBPL commands or by the Utilities Tool application. For more information refer to the SBPL

Programming Reference.

Print Speed

The other method of controlling print quality is by controlling the speed at which the label is printed. It is especially critical when printing “ladder” barcodes (barcodes printed with the bars parallel to the print line).

When printing a “ladder” barcode, it is important to allow the head to cool sufficiently before stepping to the next position. If it does not have sufficient time to cool, the bar will be “smeared” on the trailing edge. The adjustment can be made via standard SBPL commands or by the Utilities Tool application. For more information refer to the SBPL Programming Reference.



GENERAL SPECIFICATIONS

6.1 PRINTER BASIC SPECIFICATIONS

MODEL NAME CG208 DT CG212 DT CG208 TT CG212 TT

PHYSICAL CHARACTERISTICS

Width

Depth

Height

Weight

POWER SUPPLY (AC ADAPTER)

Input Voltage

Output Voltage

Power Consumption

1.5 kg (3.3 lbs.)

128 mm (5.04”)

235 mm (9.25”)

173 mm (6.81”)

1.6 kg (3.5 lbs.)

100-240 V AC, +/-10%, 50/60 Hz (Full range)

19 V DC, +/-5%, 3A

At peak times: 40 Watts / 60 VA (at 30% printing ratio)

During standby: 2.5 Watts / 5.3 VA

* With input power voltage conditions: AC 100 V

ENVIRONMENTAL (EXCLUDING MEDIA)

Operating Temperature

Storage Temperature

Operating Humidity

Storage Humidity

PRINT

Method

Maximum Speed (selectable)

Resolution

Maximum Print Width

Maximum Print Length

0° to 35°C (32 to 95°F)

-10° to 60°C (14 to 140°F)

30 to 80% RH, Non-condensing

15 to 85% RH, Non-condensing

DT models: Direct Thermal only

TT models: Thermal Transfer and Direct

Thermal

8 dots/mm (203

Dots Per Inch)

56 mm (2.2”)

50, 75 or 100 mm/second

2, 3 or 4 Inches/second (Setting: 2, 3, 4)

*Print speed varies depending on the of media used.

12 dots/mm (305

Dots Per Inch)

56 mm (2.2”)

8 dots/mm (203

Dots Per Inch)

56 mm (2.2”)

12 dots/mm (305

Dots Per Inch)

56 mm (2.2”)

600 mm (23.6”) 400 mm (15.75”) 600 mm (23.6”) 400 mm (15.75”)



MODEL NAME CG208 DT/ CG208TT CG212 DT/ CG212TT

MEDIA

(Be sure to use media manufactured or certified by SATO)

Type

Wind Direction

Direct Thermal / Thermal Transfer depending on print model (DT or TT)

Roll stock or Fan-fold

Roll stock: Face In or Face out

Maximum outer diameter: 130 mm (5.12”) with Inner core diameter: 40 mm (1.5”)

Maximum outer diameter: 115 mm (4.5”) with Inner core diameter: 26.9 mm (1”)

Roll and Core Diameter

Fanfold Max. stack height

Size

* Use the paper roll and roll core based on the above sizes to fit inside the printer.

* Use an optional external label unwinder for the paper roll which outer diameter is 130mm and above.

100 mm (3.94”) (external supply)

Label

Continuous

Label

Continuous Pitch: 6 to 600 mm (0.23” to

23.62”)

Pitch including liner: 9 to

603 mm (0.35” to 23.74”)

Width: 12 to 60 mm (0.47” to 2.36”)

Width including liner: 15 to 63 mm (0.59” to 2.48”)

Pitch: 6 to 400 mm (0.23” to 15.75”)


403 mm (0.35” to 15.87”)

Width: 12 to 60 mm (0.47” to 2.36”)


Cutter

Tear-off

Pitch: 22 to 600 mm (0.87” to 23.62”)


603 mm (0.98” to 23.74”)

Width: 12 to 60 mm (0.47” to 2.36”)


Cutter

Pitch: 12 to 600 mm (0.47” to 23.62”)


603 mm (0.59” to 23.74”)

Width: 12 to 60 mm (0.47” to 2.36”)


Tear-off

Pitch: 22 to 400 mm (0.87” to 15.75”)

Pitch including liner: 25 to 403 mm (0.98” to 15.87”)

Width: 12 to 60 mm (0.47” to 2.36”)


Pitch: 12 to 400 mm (0.47” to 15.75”)


Width: 12 to 60 mm (0.47” to 2.36”)


Dispenser Pitch: 22 to 100 mm (0.87” to 3.94”)


103 mm (0.98” to 4.06”)

Width: 12 to 60 mm (0.47” to 2.36”)


Dispenser Pitch: 22 to 100 mm (0.87” to 3.94”)


Width: 12 to 60 mm (0.47” to 2.36”)


Page 6-2 GC2 Series Operator Manual



MEDIA

(Be sure to use media manufactured or certified by SATO)

Size

Thickness

Non-adhesive paper/ Tag

Continuous

Cutter

Tear-off

Pitch: 9 to 603 mm (0.35” to

23.74”)

Width: 15 to 63 mm (0.59” to 2.48”)

Pitch: 25 to 603 mm (0.98” to 23.74”)

Width: 15 to 63 mm (0.59” to 2.48”)

Pitch: 15 to 603 mm (0.59” to 23.74”)

Width: 15 to 63 mm (0.59” to 2.48”)

Non-adhesive paper/ Tag

Continuous

Cutter

Tear-off

Pitch: 9 to 403 mm (0.35” to

15.87”)

Width: 15 to 63 mm (0.59” to

2.48”)

Pitch: 25 to 403 mm (0.98” to 15.87”)

Width: 15 to 63 mm (0.59” to

2.48”)

Pitch: 15 to 403 mm (0.59” to 15.87”)

Width: 15 to 63 mm (0.59” to

2.48”)

* The above size may be limited by use conditions, such as type of paper, usage environment, and application.

* When using the dispenser mode, restrictions apply to the maximum paper length according to paper installation conditions.

0.06 to 0.19 mm (0.0024” to 0.0075”)

* The specification for wrist-band has to be confirmed individually.

RIBBON

(Be sure to use ribbon manufactured or certified by SATO)

Wind Direction

Winding Method

Roll Diameter

Core Diameter

Width

__

Face Out

Paper core

Maximum outer diameter: 38 mm (1.5”)

Inner core diameter: 12.7 mm (0.5”)

Max. 59mm (2.32”)

PROCESSING

CPU

Flash ROM

RAM

PRINTER LANGUAGE

Standard

32 Bit RISC-CPU 133MHz

4 Megabytes

8 Megabytes

SATO Barcode Printer Language (SBPL)

INTERFACES

Standard Configurations

User installable Optional Interface Board

Select one of the following. (The factory will provide the unit with the selected interface.)

1) USB 2.0(Type B) with RS-232C(D-sub 9-pin type) or

2) USB 2.0(Type B) with LAN(10BASE-T/100BASE-TX Automatic Switching)

*The RS-232C connector can be used to connect the printer to a computer or the

Keypad.

Wireless LAN (802.11b/g Auto-switching) interface kit (External)

*Applicable to USB with RS232C model only




SENSING

Gap/Tag-hole (Transmissive)

I-Mark (Reflective)

Cover Open

Ribbon End

Dispenser

LABEL ISSUING MODES

Sensitivity Adjustable

Sensitivity Adjustable

Fixed

Fixed

Only available if installed

Standard: Continuous mode, Tear -off mode, Sensor off mode

Optional mode: Dispenser mode, Cutter mode

SELF-DIAGNOSIS

Print Head Check

Cover Open Detection

Paper End Detection

Test Print

Print Head Check

Cover Open Detection

Paper Detection

Test Print

Ribbon end Detection

Ribbon near end Detection

CHARACTER FONT CAPABILITIES

BITMAP FONTS

XU

XS

XM

XB

XL

OA Font (OCR-A)

OB Font (OCR-B)

5 dots W x 9 dots H (Alphanumeric characters and symbols)





15 dots x 22 dots

(Alphanumeric characters and symbols)

20 dots x 24 dots


22 dots x 33 dots


30 dots x 36 dots


15 dots x 22 dots


20 dots x 24 dots


22 dots x 33 dots


30 dots x 36 dots


KANJI FONTS

Supported by downloading one of the following kanji fonts.

1) Japanese (16 x 16, 22 x 22, 24 x 24/ Kaku Gothic (JIS X 208))

2) Chinese (24 x24 GB2312)

3) Korean (24 x 24 KSX1001)

RASTER FONTS

CG Times (Alphanumeric characters and symbols)

CG Triumvirate (Alphanumeric characters and symbols)

OUTLINE FONTS

Alphanumeric characters and symbols




CHARACTER FONT CAPABILITIES

CHARACTER CONTROL

Magnification

BARCODE CAPABILITIES

Linear Bar Codes

Two Dimensional codes

Composite Symbols

Ratios

Magnification

Rotation

Expansion up to 12 x in either the vertical or horizontal

UPC-A/UPC-E, JAN/EAN, CODE39, CODE93, CODE128,

GS1-128 (UCC/EAN128), CODABAR(NW-7), ITF, Industrial 2 of 5, Matrix 2 of 5,

BOOKLAND, MSI, POSTNET, GS1 DataBar (RSS)

* GS1 DataBar is new version of RSS-14.

QR code, Micro QR, PDF417, Micro PDF, MAXI code,

GS1 DataMatrix (ECC200)

EAN-13 Composite (CC-A/CC-B)

EAN-8 Composite (CC-A/CC-B)

UPC-A Composite (CC-A/CC-B)

UPC-E Composite (CC-A/CC-B)

GS1 DataBar Composite (CC-A/CC-B)

GS1 DataBar Truncated Composite (CC-A/CC-B)

GS1 DataBar Stacked Composite (CC-A/CC-B)

GS1 DataBar Stacked Omni-Directional Composite (CC-A/CC-B)

GS1 DataBar Limited Composite (CC-A/CC-B)

GS1 DataBar Expanded Composite (CC-A/CC-B)

GS1 DataBar Expanded Stacked Composite (CC-A/CC-B)

GS1-128 Composite (CC-A/CC-B/CC-C)

* GS1 DataBar is new version of RSS-14.

1:2, 1:3, 2:5, User definable bar widths

1 x to 12 x

Parallel 1 (0°), Paralle1 2 (180°), Serial 1 (90°) and Serial 2 (270°)

STANDARD FUNCTIONS

1) Status return function

2) Graphic function

3) Sequential number function

4) Form overlay function

5) Custom character registration function

6) Black/white inversion function

7) Ruled line function

8) Format registration function

9) Zero slash switching function

10) JIS/Shift JIS switching function




HARDWARE AND RELATED

Operation keys

Indicators

Potentiometer for adjustment

Surface Treatment

POWER and FEED/LINE buttons

ON LINE (POWER): One (lights or flashes in two colors: green or red).

VR1 - Label Gap sensor adjustment/ Center tag hole sensor adjustment (Adjusts the sensor slice level.)

VR2 - I-mark sensor adjustment (Adjusts the sensor slice level.)

VR3 - Cut position adjustment (Only applicable when cutter unit is installed.)

Label dispenser stop position adjustment (Only applicable when dispenser unit is installed.)

Antibacterial finishing for external cover and operative parts.

Tested according to JIS Z 2801 standard

OPTIONS

1) Cutter Unit

2) Dispenser Unit

3) RFID kit (13.56 MHz)

4) External Unwinder Unit

5) Keypad

*Applicable to USB with RS232C model only. Connect to RS232C terminal.

6) Wireless LAN (802.11b/g Auto switch) interface kit (External)

*Applicable to USB with RS232C model only. Connect to USB terminal.

REGULATORY COMPLIANCE

Safety regulation

EMC regulation

Wireless regulation

Wireless

LAN (2.45

GHz)

RFID (HF)

Packing Drop Standard

Environmental (RoHS)

CCC (GB4943-2001)

FCC15B Class B (USA/Canada)

CE (EN55022, EN55024) (Europe)

CISPR22, CISPR24 (reference standard, Singapore)

GB9254-1998, GB17625.1(2003) (China)

KN22, KN24 (Korea)

FCC15B/ FCC15C (USA/Canada)

R&TTE (EN300 328 V1.4:2003-04), (EN301 489 V1.4.1:2002-08) (Europe)

IDA TS SRD:2004 (Singapore)

SRRC (China)

MIC (Korea)

FCC15B/ FCC15C (USA/Canada)

R&TTE (EN300-330) (Europe)

IDA TS 10 (Singapore)

MIC (Korea)

ISTA-2A

Chromium: below 0.1%

Lead: below 0.1%

Mercury: below 0.1%

Cadmium: below 0.01%

Polybrominated Bipheny (PBB): below 0.1%

Polybrominated Diphenyl Ether (PBDE): below 0.1%



6.2 OPTIONAL ACCESSORIES SPECIFICATIONS

CUTTER SPECIFICATIONS

Media Type Non-adhesive paper and Label

Pitch including liner: 25 to 603 mm (0.98” to 23.74”) (For CG208TT/ CG208DT)

Pitch including liner: 25 to 403 mm (0.98” to 15.87”) (For CG212TT/ CG212DT)

Media Size

Thickness

Dimensions

Weight

Width including liner: 15 to 63 mm (0.59” to 2.48”)

0.06 to 0.16 mm (0.002 to 0.006 in.)

W 108 X D 50 X H 98 mm

(W 4.25” X D 1.97” X H 3.86”)

0.3 kg (0.66 lbs)

DISPENSER SPECIFICATIONS

Media Type

Media Size

Thickness

Sensor Type

Dimensions

Weight

Label only

* Some restrictions may apply to some label types depending on the substrate, adhesive, paper size, and environment. Refer to SATO representative on the labels to be used.

* Split liner cannot be used for this model.

* Perforated liner cannot be used for this model.

Width: 12 to 60 mm (0.47” to 2.36”)

Width including liner: 15 to 63 mm (0.59” to 2.48”)

Pitch: 22 to 100 mm (0.87” to 3.94”)

Pitch including liner: 25 to 103 mm (0.98” to 4.06”)

0.06 to 0.19 mm (0.0024” to 0.0075”)

Dispenser sensor (Reflective)

W 108 X D 35 X H 95 mm

(W 4.25” X D 1.38” X H 3.74”)

0.12 kg (0.26 lbs)






INTERFACE SPECIFICATIONS

This section presents the interface types and their specifications for the CG2 Series printers. These specifications include detailed information to assist in the selection of the most appropriate method for the printer to interface with the host.

The following information is presented in this section:

•

7.1 Interface types

•

7.2 RS232C Serial Interface

•

7.3 Universal Serial Bus (USB) Interface

•

7.4 Local Area Network (LAN) Ethernet and Wireless LAN

7.1 INTERFACE TYPES

The CG2 Series has two types of Main PCBs. Each type of PCB is equipped with different interface types in order to perform data communication with the host. These are described as follows.

1) Type 1: USB and RS232C on-board

2) Type 2: USB and LAN on-board

Note: Wireless LAN interface is also available as an option, and can only be installed to printer with Type 1 board.

Model

CG2 series (Type 1)

CG2 series (Type 2)

*

1 : On-board interface

*

2

: Uses USB port for installation

USB

Yes*

1

Yes*

1

RS232C

Yes*

1

-

Interface Types

LAN

-

Yes*

1

Wireless LAN (Option)

Yes*

2

-

Caution

Never connect or disconnect interface cables (or use a switch box) with power applied to either the host or printer. This may caused damage to the interface circuitry in the printer/ host and is not covered by warranty.



7.2 RS232C SERIAL INTERFACE

7.2.1 Basic Specifications of RS-232C Serial Interface

This interface complies with the RS-232C standard. It is available with Type 1 board.

Interface connector

Communication settings

DB-9S or equivalent (Male)

Cable length: 5m or less

Use Printer configuration tool or <I2> command to setup.

<I2>abcde

Parameter Item Value Description a b c d

Baud rate

Data bit length

Parity bits

Stop bits

1

0

1

0

4

3

0

2

0

1

2

1

4

3 e Protocol 2

1

0

115200bps

57600bps

38400bps

19200bps [Default]

9600bps

7 bits

8 bits [Default]

EVEN

ODD

NONE [Default]

2 bits

1 bit [Default]

STATUS 3

Protocol for driver (STATUS 4)

[Default]

XON/XOFF

READY/BUSY (Multi reception)

READY/BUSY (Single item reception)



7.2 RS232C SERIAL INTERFACE (cont’d)

Function descriptions

Function

Baud rate setting

Data bit length

Parity setting

Stop bit setting

Protocol setting

Description

Select the data rate (bps) for the RS232 port.

Sets the printer to receive either 7 or 8 bits of data for each byte transmitted.

Selects the type of parity used for error detection.

Selects the number of stop bits to end each byte transmission.

Selects the flow control and status reporting protocols

Synchro system

Maximum receive buffer capacity

Code

Transmission form

Signal level

Interface type

Asynchronous method

1MB

0MB

Near full occurred

1MB

Remaining 0.25MB

Near full released

Remaining 0.5MB

ASCII (7 bits), Graphic (8 bits)

Start

b1 b2 b3 b4 b5 b6 b7 b8

Stop

[Note] If using 7 bits, b8 will be omitted.

High level

Low level

: +5 to +12V

: -5 to -12V

Use Printer configuration tool or <DI> command.

<DI>a

Parameter Item Value

0

Description

USB/W-LAN [Default] a Interface 1

2

RS-232C

Keypad



7.2 RS232C HIGH SPEED SERIAL INTERFACE (cont’d)

7.2.2 Ready/Busy

This protocol controls the reception of print data only by the control of hardware signal. Use the command

<I2> to toggle between single item buffer and multi item buffer.

When the print data (STX ESC+”A”~ ESC+”Z” ETX) is sent from the host in the conditions below, received data may be incorrect.

1) When the printer is Offline

2) When an error has occurred in the printer

Pin Assignments

1）Host with DB-25P terminal

Printer Host

CD 1 1 FG

RD 2

SD 3

ER 4

SG 5

DR 6

RS 7

2 SD

3 RD

6 DR

7 SG

20 ER

5 CS

CS 8

RI 9

4 RS

2）Host with DB-9P terminal

Printer Host

CD 1 1 CD

RD 2

SD 3

ER 4

SG 5

3 SD

2 RD

6 DR

5 SG

DR 6

RS 7

4 ER

8 CS

CS 8 7 RS

RI 9 9 RI

Interface Signals

Pin no.

8

9

6

7

4

5

2

3

Signal Type

DR

RS

CS

RI

RD

SD

ER

SG

Direction

Input

Output

Output

-

Input

Output

Input

Input

Description

Data transferred from the host to the printer

Data transferred from the printer to the host

Data terminal READY

Signal ground

Data set READY

Transmission request

Transmission READY

Call

Notes:

Follow the procedures below when executing READY/BUSY control.

1) When the host sends the data for printing labels, make sure that the printer is on.

2) Turning the printer on after the printer receives a request from the host to print labels may cause the printer not to print the first print data (approximately 120 bytes).

To avoid this problem, it is necessary to attach approximate 120 bytes of dummy data by application software that enables the host to send the data for printing labels.

For example: When sending [STX+<A>+<V>20+<H>20+<P>2+<L>0202+<X20>,

1234+<Q>2+<Z>+ETX], transfer the appropriate 120 bytes of dummy data shown below.

[00H+00H+ ~ +00H+00H+00H+00H] + [STX ~ ETX]



7.2 RS232C HIGH SPEED SERIAL INTERFACE (cont’d)

7.2.3 X-ON/X-OFF

This transmission protocol informs the host if the printer is ready to receive data, by sending the “XON” (Hex

11H) or “XOFF” (Hex 13H) code.




Pin Assignments

1) Host with DB-25P terminal

Printer Host

RD 2 2 SD

SD 3

SG 5

3 RD

7 SG

2) Host with DB-9P terminal

Printer Host

RD 2

SD 3

SG 5

3 SD

2 RD

5 SG

Note:

Depending on the host used, it may need to loop CS and RS (maintaining at “High” level) on the host side.

Therefore, make sure to re-check the host before use.

Input/Output Signals

Pin no.

2

3

5

Signal Type

RD

SD

SG

Direction

Input

Output

-

Description

Data transferred from the host to the printer

Data transferred from the printer to the host

Signal ground

7.2.4 Return Status (STATUS 3 and Protocol for Driver (STATUS 4))

The purpose of these protocols is to control printer status on the host side. With the request command from the host, the status is returned from the printer.

After receiving the request command, the status is returned immediately.

In these communication protocols, receive mode is set to multi item buffer.






7.3 UNIVERSAL SERIAL BUS (USB) INTERFACE

This printer supports the USB 2.0-compliant interface and the transfer rate at 12.5 Mbits/second. The

Universal Serial Bus (USB) interface requires a driver (shipped with each printer) that must be loaded on your

PC and the PC must be configured to support USB peripherals using Windows2000/XP/Server2003/Vista.

Details for loading the USB driver are contained in the CD-ROM that is shipped with each printer. Up to 127 devices may be connected to a USB port using powered hubs.

7.3.1 Basic Specifications of USB interface

The USB interface is available with both Type 1 and Type 2 boards.

Interface connector

Version


Interface type

Series B plug

Cable length: 5m or less (Twisted Pair Shielded)

USB 2.0

1MB

0MB

Near full occurred

1MB

Remaining 0.25MB

Near full released

Remaining 0.5MB


<DI>a

For Type 1 board,

Parameter Item a Interface

Value

0

1

2

Description

USB/W-LAN [Default]

RS-232C

Keypad

For Type 2 board,

Parameter Item a Interface

Value

0

1

2

Description

USB [Default]

LAN

Keypad



7.3 UNIVERSAL SERIAL BUS (USB) INTERFACE (cont’d)

7.3.2 Pin Assignments

Pin No.

1

2

3

4

Description

VBus

-Data(D-)

+Data(D+)

GND

Notes

• USB interface is supported only by Windows2000/XP/Server2003/Vista/Server2008.

USB connection might fail on some “Windows2000/XP/Server2003/Vista/Server2008” hosts.

Be sure to use the instruction manual of your PC, or consult with the PC (host) manufacturer.

• Recommended length for USB cable is 1m.

• Connect USB type B plug (square form factor) to the printer.

• Device name of USB port should be "Serial number".

For example: CRGY0032



7.4 LOCAL AREA NETWORK (LAN) ETHERNET AND WIRELESS LAN

7.4.1 Basic Specifications of LAN

A Local Area Network (LAN) interface requires a driver shipped with each printer that has the interface installed. The driver must be loaded on the host computer and configured to run one of the supported network protocols using a 10/100BaseT LAN connection. Details for loading the LAN driver are contained in the LAN

Interface Manual that is shipped with each printer with a LAN Optional interface installed.

LAN interface is available with Type 2 board.

Interface connector

Link/Status LED

Cable type: For 10BASE-T and 100BASE-TX

Cable length: 100m or less

Status LED lights up when establishing the LINK with Ethernet equipment. The

LINK is established by Auto Negotiation.

LED Color Conditions

LINK

SPEED

Green

Yellow

Lights up when establishing the LINK

Lights off when recognizing the destination

10BASE-T

Lights up when recognizing the destination

100BASE-TX

Maintenance function

Interface type

[Printing LAN configuration information]

LAN configuration information will be printed on the third sheet of user test print and factory test print.

[Initializing LAN configuration information]

LAN configuration information will be initialized through [All Clear] of Factory

Clear Mode. For more details, refer to the authorised SATO servicing personnel.


<DI>a

Parameter Item Value Decription a Interface

0

1

2

USB [Default]

LAN

Keypad



Communication configuration


The following settings can be configured via the Printer configuration tool or commands.

Item Command Setting range

LAN mode <I3>

IP address

Subnet mask

Gateway address

<W1>

<W2>

<W3>

Protocol for driver (STATUS4) cyclic response mode *

1

Protocol for driver (STATUS4) ENQ response mode *

1

STATUS3 *

2

0.0.0.0 ~ 255.255.255.255

0.0.0.0 ~ 255.255.255.255

0.0.0.0 ~ 255.255.255.255

IP address setup

RARP

<WI>

<WM>

Manual

DHCP

RARP disabled

RARP enabled

*

1

*

2

1MB

2-port connection by Port1024 and Port1025 or 1 port connection by

Port9100.

1 port connection by Port1024 or Port9100.

0MB 1MB

Near full occurred

Remaining 0.25MB

Near full released

Remaining 0.5MB



7.4 LOCAL AREA NETWORK (LAN) ETHERNET AND WIRELESS LAN (cont’d)

7.4.2 Basic Specifications of Wireless LAN (Optional)

The optional Wireless LAN interface can be installed to a Type 1 board via USB port.

Interface board

Link/Status LED

Interface type

LED

SIGNAL LEVEL

LINK

ACT

WLAN MODE

Color

Green

Green

Orange

Green

Conditions

[Radio field strength]

- Lights up: Strong (75% ~ 100%)

- Blinking: Medium (50% ~ 74%)

- Off: Weak (0% ~ 49%)

[Link]

- Blinking: Waiting for Link detection

- Lights up: Linked

[Status]

- Blinking: Blinks for a certain period when receiving the packet

[Mode]

- Blinking: Ad hoc mode

- Lights up: Infrastructure mode


<DI>a

Parameter Item Value

0

Decription

USB/WLAN [Default] a Interface 1

2

RS-232C

Keypad


Communication configuration

Wi-Fi


*

2

*

3

1)

The following settings can be configured via Printer configuration tool or commands.

Item Command Setting range

*

1

LAN mode

Wireless LAN

<I3>

<WZ>

Protocol for driver (STATUS4) cyclic response mode *

1

Protocol for driver (STATUS4) ENQ response mode *

1

STATUS3 *

2

Wireless LAN setup *

3

2-port connection by Port1024 and Port1025 or 1 port connection by

Port9100.

1 port connection by Port1024 or Port9100.

Refer to Command specifications for more information.

Standard

IEEE802.11b/g

2) Frequency

2.4GHz

3) Transfer rate

Max. 11Mbps (IEEE802.11b)

Max. 54Mbps (IEEE802.11g)

4) W-LAN communication mode

Infrastructure mode

Ad hoc mode

5) Channel

1 to 11 ch

6) SSID

Alphanumeric up to 32 characters

(except for ',' (comma) and '"' (double quotation)

7) Authentication method

None

IEEE802.11 (authenticaion with access points)

WEP (Open System / Shared Key)

IEEE802.11 (authentication between W-LAN devices)

WPA (PSK (Pre-Shared Key) or IEEE 802.1x authentication)

WPA2 (PSK (Pre-Shared Key) or IEEE 802.1x authentication)

IEEE 802.1x (EAP-LEAP, EAP-TLS, EAP-PEAP, or EAP-TTLS)

(Herein after called “EAP”)

8) Encryption method

None

WEP key

TKIP

AES




9) Security (Combination of authentication and encryption)

Ad hoc mode

Security IEEE 802.11

IEEE 802.11i

Encryption

None

WEP

None

Open System

Shared Key

None

None

None

WEP key

Infrastructure mode

Security

None

WEP

WPA

WPA2

Dynamic WEP

IEEE 802.11

None

Open System

Shared Key

None

None

None

PSK

EAP

PSK

EAP

EAP

IEEE 802.11i

None

None

None

Encryption

None

WEP key

TKIP

AES

WEP key


[Notes]

Consult your system administrator about the interference from radio waves when using the printer near medical equipment and facilities.

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7.4.3 Software Specifications

Protocol

Network layer

Session layer

Application layer

TCP/IP

ARP, RARP, IP, ICMP

TCP, UDP

LPR, FTP, TELNET, BOOTP, DHCP, HTTP

Notes

• Send the print data by LPR and FTP of TCP/IP and dedicated socket protocol.

• Use socket connection to get the printer status.




7.4.4 TCP/IP Specifications

In TCP/IP protocol environment, LPD and FTP are provided for printing. TELNET is provided for the setup of various variables, and ARP, RARP and BOOTP/DHCP for the setup of IP address are available.

In socket connection, the printing operation and the status are monitored. In this case, multiple connections cannot be established at the same time.

WindowsNT and Windows2000/XP/Server2003/Vista/Sever2008 support LPD of TCP/IP that enables you to print; however, Windows98/Me is not configured with LPD. In order to perform printing operation, off-the-shelf printing software is required.

IP address and variables can be set using the utility [Network Setting Tool] through Windows2000(excluding

Advanced Server)/XP/Server2003(R2 untested)/Vista/Server2008.

7.4.5 LPD Specifications

LPD protocol complies with RFC1179 and handles the list of logical printer name as queue name such as lp, sjis and euc.

Queue name Kanji filter applied Input Kanji code lp sjis euc

Not available

Available

Available

N/A

Shift JIS

EUC

When sending a job by LPR, the transmission order of data file/control file within the job does not affect the printing operation.

Notes

• A job deletion by LPR is not supported.

• LPD is available only for Protocol for Driver.

• If executing a large quantity of printing by LPD, some parts of the data may be missing due to the Windows specification.

• It does not support Banner page printing.

7.4.6 FTP Specifications

FTP protocol complies with RFC959 and handles the list of logical printer name as transfer directory. File transfer to this directory executes printing operation. Note that it is possible to specify ASCII(A), BINARY(I), and TENEX(L8) as transfer modes although mode difference is dependent on the client side.

There are three directory names such as lp, sjis and euc.

Queue name Kanji filter applied lp sjis euc

Not available

Available

Available

Note

It does not support Banner page printing.

Input Kanji code

N/A

Shift JIS

EUC




7.4.7 TELNET Specifications

TELNET complies with RFC854. This consists of an interactive menu form, and it enables you to change and refer internal setup and to display status. To change the setting details, enter 'root' user name and password at the time of login. Default ROOT password is set to null (line feed only).

<TELNET command example>

In MS-DOS command prompt, type in [TELNET xxx.xxx.xxx.xxx (IP address)] and enter user name and password to advance to the display below.

SATO PRINTER ModelName TELNET server.

password:

No. Item Value (level.1)

----------------------------------------------------------

1

2

99 setup

Each printer model name will appear in [Model Name].

For the detailed settings of [1:Setup TCP/IP], refer to [7.4.8 Setting/Displayed Items].

7.4.8 Setting/Displayed Items

The following table shows the settings and referable sections as well as various variables.

TCP/IP related settings

Variable identifier

IP address

Subnet mask

Gateway address

RARP protocol

DHCP protocol

Keep alive time

Socket cancel

ROOT password

Default (Factory setting)

0.0.0.0 (Externally obtained)

0.0.0.0 (Derived from IP address)

0.0.0.0 (Invalid)

ENABLE

ENABLE

180(sec)

Normal

NULL (No password)

Setting range

0.0.0.0 ~ 255.255.255.255

0.0.0.0 ~ 255.255.255.255

0.0.0.0 ~ 255.255.255.255

ENABLE/DISABLE

ENABLE/DISABLE

30 ~ 300

Normal / compatible

Up to 16 alphanumeric characters


WLAN

SSID

Channel

WLAN Authentication

Security Mode

Configure WEP Key

(Set this item when encrypting with WEP key)

WEP Key1

WEP Key2

WEP Key3

WEP Key4

WEP Key Index

WPA Authentication Configure WPA

(Set this item when using

WPA/WPA2)

WPA PSK Mode

Configure 802.1x

(Set this item when using

802.1x authentication)

WPA PSK

EAPMode

“”(NULL)

“”(NULL)

“”(NULL)

“”(NULL)

1

0

0

“”(NULL)

0

Default

1

“SATO”

11

0

0

EAP User Name

EAP Password

“”(NULL)

“”(NULL)

EAP Cert Key Password “”(NULL)



7.4.9 Wireless LAN Setting

Item Setting range

0: Infrastructure (use SSID)

1: Ad hoc

1 ~ 32 characters

1 ~ 11

0: Open System

1: Shared Key

(*4)

(*2)

0: Not used

1: WEP

2: WPA

3: WPA2

4: DynamicWEP

40 bit WEP:

5 characters

10-digit HEX code

104 bit WEP:

13 characters

26-digit HEX code

(*1)

1 ~ 4

0: PSK

1: EAP(IEEE802.1X)

0: TKIP

1: AES

8 ~ 63 characters

0: EAP not used

1: Reserved

2: EAP-TLS

3: EAP-PEAP

4: Reserved

5: EAP-LEAP

6: EAP-TTLS

1 ~ 63 characters

0 ~ 32 characters

0 ~ 32 characters

(*4)

(*4)

(*4)

(*4)




Other Wireless LAN settings

Item Default Setting range

Network

FTP

RAWTCPServer

IP Setup Method

Rarp

0

0

Local IP address

Subnet Mask

192 168 001 001

255 255 255 000

Gateway Address 000 000 000 000

Ftp Disc Time-out 030

Raw Disc Timeout

0300

Lpd Disc Time-out 030

0: DHCP/BOOTP disabled

1:DHCP/BOOTP enabled

0: RARP disabled

1: RARP enabled

000 000 000 000 ~ 255 255 255 255

000 000 000 000 ~ 255 255 255 255

000 000 000 000 ~ 255 255 255 255

30 ~ 500 (sec)

0 ~ 3600 (sec)

LDP 30 ~ 500 (sec)

*1 Acceptable HEX or ASCII code to input. Case-sensitive for ASCII code, on the other hand, HEX code is not.

*2 Regarding Channel, the setting range varies depending on the destination of the printer.

*3 AironetExtension (Setting to send KEY continuously from AP) is not supported.

*4 Alphanumeric and symbols excluding [,] (comma) and [“] (double quotation).

[Certification]

Certificate is required for 802.1x authentication. There are two types of certificate such as Client Certificate and Root Certificate, and each of them is downloadable from its own website only. Time-out at the time of import is 10 seconds.

[Corresponding certification format]

• CA root certificate : X.509(cer, DER, PEM)

• Client certificate

• Secret key

: PKCS#12(pfx, p12), X.509(cer, DER, PEM)

: Key

* When the client certificate file is in PKCS#12 format, leave [secret key file name] blank.




[Connectable combination]

Security

None

WEP

WPA

WPA2

Dynamic WEP

IEEE 802.11

None

Open System

Shared Key

None

None

Open System

Shared Key

IEEE 802.11i

None

None

None

PSK

EAP-LEAP

EAP-TLS

EAP-PEAP

EAP-TTLS

PSK

EAP-LEAP

EAP-TLS

EAP-PEAP

EAP-TTLS

EAP-LEAP

EAP-TLS

EAP-PEAP

EAP-TTLS

EAP-LEAP

EAP-TLS

EAP-PEAP

EAP-TTLS

*1 The following items should be specified for WPA-IEEE802.1x (TKIP).

Security Mode : WPA

WPA Authentication : EAP(IEEE802.1x)

WPA PSK Mode : TKIP

EAP Mode

EAP User Name

EAP Password

: EAP-LEAP / EAP-TLS / EAP-PEAP / EAP-TTLS

: (user name)

: (password)

*1

*2

Encryption

None

WEP key

TKIP

AES

WEP key

*2 The following items should be specified for WPA2-IEEE802.1x (AES).

Security Mode : WPA2

WPA Authentication : EAP(IEEE802.1x)

WPA PSK Mode : AES

EAP Mode

EAP User Name

EAP Password

: EAP-LEAP / EAP-TLS / EAP-PEAP / EAP-TTLS

: (user name)

: (password)

For WPA-802.1x authentication, it is not necessary to set [WPA-PSK Setting].

Pre-Shared Key setting of [WPA-PSK Setting] must be configured when WPA mode is set to “PSK”. Match

“Data encryption: AES / TKIP” of [WPA Setting] with data encryption setting of access point. You cannot establish the connection to the access point if data encryption setting is set to “AUTO”(TKIP / AES Autodetect).




[Restrictions]

1) Not supporting Atheros SuperG and XR.

2) Extended Aironet is not supported.

3) When AdHoc is in use, baud rate will be based on IEEE802.11b.

4) When AES is in use, the connection to AP by Broadcom will be unstable.

This is because Broadcom is equipped with AES based on 802.11Draft.

5) There is no guarantee of proper operation for DSA authentication of EAP-TLS.

Notes

For Both On-board LAN and Wireless LAN Interface

1) For the detailed On-board LAN/Wireless LAN interface settings, refer to the included [Setup Guide] and the Network Utility of [SATO Accessory CD-ROM].

2) To open/close Print data port (Port1024), Status port (Port1025) or Sending/Receiving port (Port9100), make sure to close and open the port at intervals of approximately 150ms to 200ms. If you don't have enough time from closing to opening the port, it may result in double connection.

If the host requests the connection to the port already connected (Port1024, Port1025 or Port9100), the printer accepts the request (establishing double connection); however, the printer disconnects the second connection immediately.

For Wireless LAN Interface

1) Communication range and transmission rates between the host computer and the printer (Wireless LAN board) may change depending on the operating environment and conditions of radio waves.

2) In Infrastructure mode, the best operating environment and conditions of the radio field strength is Medium level (50 to 75%) or higher.

3) Communication data may be lost under the inappropriate circumstances for radio waves such as the mobile computing type of environment and actual operating conditions.

4) When multiple wireless network groups are nearby, the frequency for the channel of each group has to be

5 or higher.

For example: When the channel of Group1 is [1], set the channel of Group2 to [6] or higher.

5) In 802.11 Ad hoc mode for wireless LAN board, LED will light constantly once the connection to PC is established. If the wireless LAN board is reset and the connection to PC is not established, LED will not light.

For On-board LAN Interface

1) Do not connect and disconnect the LAN cable while starting up the printer. Restart the printer with which you are having a communication error due to connection/disconnection of the LAN cable.


APPENDIX

The following information is provided:

•

8.1 Optional Accessories - Cutter

•

8.2 Optional Accessories - Dispenser

•

8.3 Positions of sensors and options

•

8.4 15mm (0.6”) Wide Wristband

•

8.5 Operation Mode Selection

•

8.6 Base Reference Point

•

8.7 Offset position Adjustment

•

8.8 Paper End

•

8.9 Ribbon End

Section 8: Appendix


Section 8: Appendix

8.1 OPTIONAL ACCESSORIES - CUTTER

The cutter should only be installed by SATO qualified servicing personnel.

8.1.1 To route the media when the cutter is installed

Loading of the media for cutter unit is similar to the usual procedure as explained in Section 2.3 Loading

Labels or Tags.

8.1.2 Cut position Adjustment

• Cutting of Labels

The correct cutting position is at the label gap. Cutting onto the label must be avoided because the label adhesive that accumulates on the blade will affect cutter sharpness.

Cut Position

Label

Cut Position

Backing paper

Label

• Cutting Media with Perforation

As for media with perforation, cutting on or in front of

the perforated lines is prohibited. Cutting in those locations could cause the media to jam and the printer to malfunction.

The perforated line +1 mm (+0.04”) is the cut prohibited zone (see Figure 1).

The folded perforated line +4 to +25 mm (+0.15” to

+0.98”) of fan-folded paper is the cut prohibited zone

(see Figure 2).

Cut prohibited zone

(1mm, 0.04”)

Perforated line

Figure 1

25 mm, 0.98”

4 mm, 0.15”

Fold perforation

Figure 2


Section 8: Appendix

8.1 OPTIONAL ACCESSORIES - CUTTER (cont’d)

8.1.2 Cut position Adjustment (cont’d)

If the cutting position is not at the regular position as mentioned, use the Phillips tip of the yellow microdriver attached to the side of the media holder to adjust the potentiometer VR3 located at the bottom right of the front panel for the cut position.

Yellow microdriver

Turn left: The cut position moves in the opposite direction of the printing direction.

Turn right: The cut position moves in the same direction as the printing direction.

8.1.3 Cutter replacement

Over time, the cutter loses its cutting ability and begins to show signs of wear.

Replace the cutter unit when the blade becomes blunt and cut edges are rough. (Please contact an authorised SATO

Representative for replacement.)

For cut position adjustment

123 — 4 5 6

1 2 3 —456


Section 8: Appendix

8.2 OPTIONAL ACCESSORIES - DISPENSER

Dispenser should only be installed by SATO qualified servicing personnel.

8.2.1 To route the label when the dispenser is installed

1.


latches on both sides of the printer toward you to unlock the top cover, and then open the top cover. Make sure that the cover rests firmly so that it will not fall forward and injure your hands.

2.

With your thumbs positioned on the two corners of the

pressure bracket, push the pressure bracket up and pull it forward to open the pressure bracket.

2

Pressure bracket

1

Dispenser bar

1

Dispenser unit

3.

Peel off the first two leading labels from the liner (backing paper) and then load the label roll on the media

holder.

After pulling out the leading liner (backing paper), pass the liner (backing paper) through the media guides and then pass over the dispenser bar so as to cover it. Then pass the liner (backing paper) under the pressure

bracket as shown.

4.

If the paper is not taut, roll the paper on the media

holder so that the paper is taut.

Next, tightly close the pressure bracket with the liner

(backing paper) passing through it.

Media guides

Dispenser bar


Section 8: Appendix

8.2 OPTIONAL ACCESSORIES - DISPENSER (cont’d)

5.


6.

After turning on the label, turn on the power.

The printer is online and the ON LINE (POWER) indicator lights green.

When the printer is ready, press the FEED/LINE button to output an empty label and stop at the dispenser. This procedure is to ensure that the label is loaded correctly.

Output label

Output backing paper

8.2.2 Stop position Adjustment

Normally, the label is dispensed to the point where 2 or

3mm (0.08” or 0.1”) of the label remain on the liner (backing paper).

If the label is not dispensed at the regular position, use the

Phillips tip of the yellow microdriver attached to the side of the media holder to adjust the potentiometer VR3 located at the bottom right of the front panel for the label dispensing stop position. After adjusting the stop position, dispense two or three labels to fix the stop position.

Yellow microdriver

Turn left: The stop position moves in the opposite direction of the printing direction.

Turn right: The stop position moves in the same direction as the printing direction.

Notes:

• There may be cases when the dispenser does not function properly due to the thickness of the labels used.

• The Dispenser unit is effective for label pitch 22 to 100 mm

(0.86” to 3.9”). However, the label size limitation may vary with application conditions.

• Labels over 100mm (3.9”) may curl at dispenser due to the nature of the material. There is no remedy for this.

For label dispensing stop position adjustment


Section 8: Appendix

8.3 POSITIONS OF SENSORS AND OPTIONS

Only Center hole sensor and Gap sensor are in common use. No sensors interfere with one another.

47.8mm

(1.88”)

32.3mm

(1.27”)

7.5mm~31.5mm (0.29”~1.24”)

5.5mm (0.22”)

Gap sensor

(Center hole)

I-Mark sensor

(paper end)

18.0mm

(0.71”)

12.9mm

(0.51”)

21.4mm

(0.84”)

Print head

Tear-off

Dispenser

Cutter


Section 8: Appendix

8.4 15MM (0.6”) WIDE WRISTBAND

To distinguish the fastening hole of wristband (1) and tag hole (2), the length of tag hole (2) is designed to be

6mm (0.23”).

The top of tag hole (2) becomes the print reference position.

When using this type of wristband, please set the Sensor Type to Transmissive sensor 2 (for Wrist band, no die cutting).

The usage of this wristband is similar to the one with I-Mark (Die cutting).

7.5mm [0.3”]

4-R 0.5~1

Tag hole

Print area

䊶

䊶

䊶

䊶

䊶

䊶

Perforation

4mm

[0.16”]

Wristband 15mm [0.6”]


Section 8: Appendix

8.5 OPERATION MODE SELECTION

There are four modes of printer operation: Continuous, Tear-off, Cutter and Dispense mode. The differences are the ways in which the label and paper backing are ejected. Before printer configuration, one must determine which mode will be used. This section identifies the functional differences among the four.

CONTINUOUS MODE

With this mode of operation, the media remains in position for printing at all times. To do so, means that the previous printed label is only available for removal when one to four additional labels have been printed

(quantity depends on label size). This mode of operation is specifically suited for printing bulk quantities to be applied later on.

TEAR-OFF MODE

With this mode of operation, after printing, the printer feeds the first (outermost) label so that it is fully extended out of the printer’s front for removal. Printing of the next label will not begin until the prior printed label has been removed. This mode of operation is specifically suited for immediate application at the time of print.

Upon removal of the prior printed label, the printer retracts the media so that the next label in line may be printed, then the printer feeds it. This cycle repeats for each consecutive label.

CUTTER MODE

With the optional cutter unit installed and enabled, this mode of operation will cut individual printed labels or in multiples. The media will be advanced to the cutter blade, the label cut will occur, and the unprinted media will retract for positioning of the next print.

DISPENSE MODE

When the optional dispenser is installed and enabled, this mode of operation will peel the liner (paper backing) from the printed label as it is advanced to the printer’s front. Once the printed label has been removed from the printer for application, the unprinted media will retract and position itself so the next label may be printed.

This operational mode is specifically applicable to print operations where the label is to be immediately adhered.


Section 8: Appendix

8.6 BASE REFERENCE POINT

The base reference point is the point at which one determines the print and cut positions.

The base reference position differs, depending on the print mode or the label pitch sensor to be used.

Continuous Mode

I-Mark Gap

Print reference position

(Print reference position)

Gap end

Gap start

• When using the center hole tag, the top of the tag hole becomes the print reference position. When the head density is 8 dots/mm, specify

<A3>V+048H0. When the head density is 12 dots/mm, specify

<A3>V+072H0 to correct 6mm in the print reference position.

<A3>V0H0

<A3>V+048H0

Tear off Mode

I-Mark

Print reference

1.5mm

(0.06”) position

Tear off reference position

Center-hole


(before correction)

6mm

(0.23”)


(after correction)

Gap

1.5mm (0.06”)


Tear off reference position


Section 8: Appendix

8.6 BASE REFERENCE POINT (cont’d)

Cutter Mode

I-Mark


1mm

(0.04”)

Cut reference position

• When using the center hole tag, the top of the tag hole becomes the print reference position, and

1mm (0.04”) before this point becomes the cut reference position. When the head density is 8 dots/mm, specify

<A3>V+048H0. When the

<A3>V0H0

<A3>V+048H0 head density is 12 dots/mm, specify <A3>V+072H0 to correct 6mm (0.23") in the print reference position.

Dispensing Mode

I-Mark


1.5mm

(0.06”)

Peel off reference position

Gap

1mm (0.04”)



Center-hole

6mm

(0.23”)

1mm (0.04”)


(before correction)


(before correction)


(after correction)


(after correction)

1mm

(0.04”)

Gap

1.5mm (0.06”)


Peel off reference position


Section 8: Appendix

8.6 BASE REFERENCE POINT (cont’d)

8.6.1 Base Reference point Adjustment

Print Position Offset refers to the vertical and horizontal shifting of the entire print area, relative to the start position of printing (V=0, H=0), defined by default to be the bottom right hand corner of the label.

Print head

H+

The Base Reference point can be adjusted by using the Printer Utilities

Tool application or by sending the <A3> command from the host.

The V setting is for the Vertical print offset. A positive (+) offset means the printing is shifted towards the print head; a negative (-) offset means shifting away from the print head. If the PITCH setting has been used to offset the vertical start position, then all Vertical offset adjustments are made relative to that start position.

The H setting is for the Horizontal print offset. The + or - prefix determines whether the offset is to the left or to the right of the reference point.

The default value of both positions is +000 dot. The maximum values that can be set for each is +/-396 dot.

ref point 0,0

V+

Print offset

V-

You may wish to make a test print after completing the adjustments to ensure they are correct. Refer to

Section 3.3 User Test Print Mode for details.

H-


Section 8: Appendix

8.7 OFFSET POSITION ADJUSTMENT

This setting adjusts the option (Cutter, Dispenser, Tear off) stop position after a print out.

By using VR3 potentiometer, the stop position can be adjusted within the range of ±3.75mm (±0.15”).

A positive value moves the leading edge of the label forward (away from the print head) while a negative value moves the leading edge of the label back toward the mechanism.

Adjustment of Offset setting

Label feed direction

Stop position for cutting,dispense or tear-off

Reference position for printing

+ Adjustment

(Turn VR3 to the right) zero

Adjustment

- Adjustment

(Turn VR3 to the left)

+3.75mm

(+0.15”)

-3.75mm

(-0.15”)

In addition to the above setting, the Offset position can also be adjusted by using SATO Utilities Tool application or by sending command <PO> from the host. The setting range is within ±99 dots.(One exception is for the Tear off mode; for the Tear off mode, the range is -60 dots to +99 dots). This setting is normally not necessary. Use VR3 potentiometer on the printer for permanent setting.


8.8 PAPER END

8.8.1 Roll Label End

When the Label End is less than 10mm (0.4”) from I-Mark

(1) (2)

Section 8: Appendix

I-Mark


The printer behavior when paper end is detected is as follows:

• After completing the print of label (1), “Paper end error” will occur.

• In cutter mode, “Paper end error” will occur after cutting the label.

• After releasing the error, Label (1) will not be printed again.

When the Label End is More Than 10mm (0.4”) from I-Mark

Less than 10mm

(0.4”)

(1) (2)

I-Mark


More than 10mm

(0.4”)

The printer behavior when paper end is detected is as follows:

• When the print of label (2) is in progress, “Paper end error” will occur.

• If an error occurs while printing, label (2) will be printed again after releasing the error. If the print job is completed at the time of error occurrence, label (2) will not be printed again.

• In cutter mode, cutting motion will not occur when the printer has a “Paper end error.”


Section 8: Appendix

8.8.2 Fanfold Label End

(1) (2)

I-Mark


Feeds 50mm

(2”)

The printer behavior paper end is detected is as follows:

• After printing and feeding label (2) 50mm (2”), “Paper end error” will occur.

• If an error occurs while printing, label (2) will be printed again after releasing the error. If the print job is completed at the time of error occurrence, label (2) will not be printed again. (Also, when the print job is completed while feeding the label 50mm (2”), the label will not be reprinted.)

• In cutter mode, cutting motion will not occur when the printer has a “Paper end error.”

Note:

Paper end error is detected using the I-Mark sensor. Therefore, using a tag with dark colored liner

(dark colored tag) may result in paper end error. Before using this type of tag, check whether the tag is suitable for printing.

8.9 RIBBON END

Printer behavior when ribbon near end is detected:

• Ribbon near end can be detected by setting printing method to thermal transfer.

• When the ribbon remaining becomes 5 to 10m (0.2” to 0.4”), “Ribbon near end” will be detected.

The status of ribbon near end will be returned if status request (ENQ) is made.

Printer behavior when ribbon end is detected:

• Ribbon end can be detected by setting printing method to thermal transfer.

• If the print job is completed at the time of “Ribbon end error”, the label will not be printed again after releasing the error.

• If “Ribbon end error” occurs while printing, the label will be printed again after releasing the error.


Section 9: Sato Group of Companies

SATO GROUP OF COMPANIES

For SATO office locations worldwide, visit www.satoworldwide.com


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