Samsung CTR164DC Series User manual

CTR164TC Series
CTR164NC Series
CTR164EC Series
CTR164DC Series
CTR164AC Series
CTR164KC Series
Ceramic Glass Hob
user manual
imagine the possibilities
Thank you for purchasing this Samsung product.
To receive more complete service, please register
your product at
CTR164C01_XEO+XEH-00249A_EN.indd 1
using this manual
Please take the time to read this owner’s manual, paying particular attention
to the safety information contained in the following section, before using
your appliance. Keep this manual for future reference. If transferring
ownership of the appliance, please remember to pass the manual on to
the new owner.
The following symbols are used in the text
This is the safety alert symbol.
Warning indicates information concerning your personal safety.
Important indicates information on avoiding damage to the appliance.
This symbol refers to measures that can be taken to help protect the
This symbol indicates useful information and practical tips.
1. Numbers like these indicate step - by - step instructions for using the appliance.
2. ...
3. ...
This manual contains information on steps you can take yourself to diagnose and resolve
problems that may arise. Refer to the section “Troubleshooting”.
2_ using this manual
CTR164C01_XEO+XEH-00249A_EN.indd 2
safety instructions
The safety aspects of this appliance comply with all accepted technical and safety
standards. However, as manufacturers we also believe it is our responsibility to
familiarize you with the following safety instructions.
• Be sure the appliance is properly installed and grounded by a qualified technician.
• The appliance should be serviced only by qualified service personnel. Repairs
carried out by unqualified individuals may cause injury or serious malfunction. If your
appliance is in need of repair, contact your local service centre. Failure to follow these
instructions may result in damage and void the warranty.
• Flush - mounted appliances may be operated only after they have been installed
in cabinets and workplaces that conform to the relevant standards. This ensures
sufficient protection against contact for electrical units as required by the essential
safety standards.
• If your appliance malfunctions or if fractures, cracks or splits appear:
- switch off all cooking zones;
- disconnect the hob from the mains supply; and
- contact your local service centre.
safety instructions
Electrical safety
If the surface is cracked, switch off the appliance to avoid the possibility of electric
shock.Do not use your hob until the glass surface has been replaced.
Child safety
This appliance is not intended for use by young children or infirm persons without
the adequate supervision of a responsible adult.
Young children should be supervised to ensure that they do not play with the
The cooking zones will become hot when you cook. Always keep small children
away from the appliance.
safety instructions _3
CTR164C01_XEO+XEH-00249A_EN.indd 3
Safety during use
• Metallic objects such as knives, forks, spoons and lids should not be placed on the
hob surface since they can get hot.
• The appliance is not intended for use by persons (including children) with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge, unless
they have been given supervision or instruction concerning use of the appliance by a
person responsible for their safety.
• This appliance is to be used only for normal cooking and frying in the home. It is not
designed for commercial or industrial use.
• Never use the hob for heating the room.
• Take care when plugging electrical appliances into mains sockets near the hob.
Mains leads must not come into contact with the cooktop.
• Overheated fat and oil can catch fire quickly. Never leave surface units unattended
when preparing foods in fat or oil, for example, when cooking chips.
• Turn the cooking zones off after use.
• Always keep the control panels clean and dry.
• Never place combustible items on the hob. It may cause fire.
• Do not use the hob to heat aluminium foil, products wrapped in aluminium foil or
frozen foods packaged in aluminium cookware.
• There is the risk of burns from the appliance if used carelessly.
• Cables from electrical appliances must not touch the hot surface of the hob or hot
• Do not use the hob to dry clothes.
• Never store flammable materials such as aerosols and detergents in draws or
cupboards under the hob.
Safety when cleaning
• Always turn the appliance off before cleaning.
• For safety reasons do not clean the appliance with a steam jet or high - pressure
• Clean the hob in accordance with the cleaning and care instructions contained in this
4_ safety instructions
CTR164C01_XEO+XEH-00249A_EN.indd 4
disposal instructions
Disposing of the packaging material
Proper disposal of your old appliance
Warning: Before disposing of your old appliance, make it inoperable so that it
cannot be a source of danger.
To do this, have a qualified technician disconnect the appliance from the mains
supply and remove the mains lead.
• The appliance may not be disposed of in the household rubbish.
• Information about collection dates and public refuse disposal sites is available from
your local refuse department or council.
disposal instructions
All materials used to package the appliance are fully recyclable. Sheet and hard
foam parts are appropriately marked. Please dispose of packaging materials and old
appliances with due regard to safety and the environment.
disposal instructions _5
CTR164C01_XEO+XEH-00249A_EN.indd 5
installing the hob
parts and features
before you begin
hob use
cleaning and care
warranty and service
technical data
Regulations and compliance
Safety instructions for the installer
Connecting to the mains power supply
Installing into the countertop
Cooking zones
Control panel
Induction heating
The key features of your appliance
Safety shutoff
Residual heat indicator
Temperature detection
Initial cleaning
Using suitable cookware
Using the touch control sensors
Switching the appliance on
Select cooking zone and heat setting
Switching the appliance off
Using the casserole cooking zone
Using the double cooking zone
Switching a cooking zone off
Using the child safety lock
Countdown timer
Locking and unlocking the control
24 Suggested settings for cooking
specific foods
25 Hob
26 Hob Frame (option)
26 To avoid damaging your appliance
27 FAQs and troubleshooting
28 Service
29 Technical data
29 Cooking rings
6_ Contents
CTR164C01_XEO+XEH-00249A_EN.indd 6
installing the hob
Regulations and compliance
This appliance meets the following standards:
• EN 60335 - 1 and EN 60335 - 2 - 6, relating to the safety of electrical appliances for
household use and similar purposes;
• EN 60350, or DIN 44546 / 44547 / 44548, relating to the operating features of electric
cookers, hobs, ovens, and grills for household use;
• EN 55014-1
• EN 55014-2
• EN 61000 - 3 - 2; and
• EN 61000 - 3 - 3, relating to basic requirements for electromagnetic compatibility (EMC).
installing the hob
Be sure the new appliance is installed and grounded only by qualified personnel.
Please observe this instruction. The warranty will not cover any damage that may
occur as a result of improper installation.
Technical data is provided at the end of this manual.
This appliance complies with the following EU Directives:
• 2006/95/EC, Low Voltage Directive
• 2004/108/EEC, Electromagnetic Compatibility Directive
Safety instructions for the installer
• A device must be provided in the electrical installation that allows the appliance to be
disconnected from the mains at all poles with a contact opening width of at least 3 mm.
Suitable isolation devices include line protecting cut - outs, fuses (screw type fuses are to
be removed from the holder), earth leakage trips and contactors.
• With respect to fire protection, this appliance corresponds to EN 60335 - 2 - 6. This type
of appliance may be installed with a high cupboard or wall on one side.
• Drawers may not be fitted underneath the hob.
• The installation must guarantee shock protection.
• The kitchen unit in which the appliance is fitted must satisfy the stability requirements of
DIN 68930.
• For protection against moisture, all cut surfaces are to be sealed with a suitable sealant.
• On tiled work surfaces, the joints in the area where the hob sits must be completely filled
with grout.
• On natural, artificial stone, or ceramic tops, the snap action springs must be bonded in
place with a suitable artificial resin or mixed adhesive.
• Ensure that the seal is correctly seated against the work surface without any gaps.
Additional silicon sealant must not be applied; this would make removal more difficult
when servicing.
• The hob must be pressed out from below when removed.
• A board is to be installed underneath the hob.
installing the hob _7
CTR164C01_XEO+XEH-00249A_EN.indd 7
Connecting to the mains power supply
Before connecting, check that the nominal voltage of the appliance, that is, the voltage
stated on the rating plate, corresponds to the available supply voltage. The rating plate is
located on the lower casing of the hob.
Shut off power to circuit before connecting wires to circuit.
The heating element voltage is AC230 V~. The appliance also works perfectly on
networks with AC220 V~ or AC240 V~.
The hob is to be connected to the mains using a device that allows the appliance to be
disconnected from the mains at all poles with a contact opening width of at least 3 mm,
eg. automatic line protecting cut - out, earth leakage trips or fuse.
A type H05RN - F cable or one of a higher grade must be used as the mains connecting
Rated current of appliance (A)
Nominal cross-sectional area (mm2)
> 25 and ≤ 32
≥ 2.5
> 10 and ≤ 16
≥ 1.5
The connection must be carried out as shown in the diagram. The connecting links
should be fitted according to the appropriate connection diagram.
The earth lead is connected to terminal. The earth lead must be longer than leads
carrying electric current.
The cable connections must be made in accordance with regulations and
the terminal screws tightened securely.
The connecting cable is to be secured with the mains cable cleat and the covering
closed by pressing firmly (locking into place). Before switching on for the first time, any
protective foil or stickers must be removed from the ceramic glass surface.
Once the hob is connected to the mains supply, check that all cooking zones are
ready for use by briefly switching each on in turn at the maximum setting with suitable cookware.
When the hob is powered on for the first time, all displays light and the child safety
lock is activated.
220-240V ~
380-415V ~
220-240V ~
220-240V ~
< IN ~ >
L: Brown
N: Blue
PE: Green
Warning: Pay attention (conformity) to phase and neutral allocation of house
connection and appliance (connection schemes); otherwise, components can be
Warranty does not cover damage resulting from improper installation.
Warning: If the supply cord is damaged, it must be replaced by a special cord or
assembly available from the manufacturer or its service agent.
8_ installing the hob
CTR164C01_XEO+XEH-00249A_EN.indd 8
Installing into the countertop
Min. 50 mm
installing the hob
Make a note of the serial number on the appliance rating plate prior to installation.
This number will be required in the case of requests for service and is no longer
accessible after installation, as it is on the original rating plate on the underside of
the appliance.
Pay special attention to the minimum space and clearance requirements.
Secure the brackets at both sides with the provided screws before mounting the
hob onto the brackets.
min. 20
installing the hob _9
CTR164C01_XEO+XEH-00249A_EN.indd 9
90° x 4
10_ installing the hob
CTR164C01_XEO+XEH-00249A_EN.indd 10
parts and features
Cooking zones
parts and features
Casserole cooking zone 2400 W
Single cooking zone 1200 W
265 mm
170 mm
Control panel
Double cooking zone 2200 W
Single cooking zone 1200 W
control panel
Indicators for Heat settings and
residual heat
Double cooking zone
control sensor
Casserole zone “Lock” control sensor
control sensor
Timer indicator
Cooking zone selectors
and control sensor
Setting control sensor
(Slide control)
“On/Off” control sensor
parts and features _11
CTR164C01_XEO+XEH-00249A_EN.indd 11
Ceramic Glass Hob
Installation Brackets
12_ parts and features
CTR164C01_XEO+XEH-00249A_EN.indd 12
The key features of your appliance
parts and features
• Ceramic glass cooking surface: The appliance has a ceramic glass cooking
surface and four rapid - response cooking zones. The hob’s powerful radiant heater
elements significantly shorten the amount of time required for the zones to heat up.
• Touch control sensors: Your appliance is operated using touch control sensors.
• Easy cleaning: The advantage of the ceramic glass cooking surface and the control
sensors is their accessibility for cleaning. The smooth, flat surface is easy to clean.
• On / Off sensor: The “On / Off” control sensor provides the appliance with a
separate mains switch. Touching this sensor switches the power supply on or off
• Control and function indicators: Digital displays and indicator lights provide
information about settings and activated functions, as well as the presence of
residual heat in the various cooking zones.
• Safety shutoff: A safety shutoff ensures that cooking zones switch off automatically
after a period of time if the setting has not been changed.
• Residual heat indicator: An icon for residual heat appears in the display if the
cooking zone is so hot that there is a risk of burning.
• Double cooking zone: The cooking surface features a double cooking zone. This
provides the appliance with a cooking zone of variable size, for instance, for when
cooking with smaller cookware. This allows savings in energy.
• Multipurpose cooking zone: The hob is equipped with a multipurpose / casserole
cooking zone. Depending on the setting, it can be used as a round or oval cooking
zone, for example, for when cooking with oval casseroles or for keeping dishes or
food warm.
• Digital displays: The four display fields are assigned to the four cooking zones.
They show the following information:
the appliance has been switched on,
selected heat settings,
residual heat,
the child lock is activated
error message, the sensor has been touched for longer than 10
error message, when the hob is overheated because of abnormal
operation. (example : operation with empty cookware)
parts and features _13
CTR164C01_XEO+XEH-00249A_EN.indd 13
Safety shutoff
If one of the cooking zones is not switched off or the heat setting is not adjusted after an
extended period of time, that particular cooking zone will automatically switch itself off.
Any residual warmth will be indicated with
(for “hot”) in the digital displays
corresponding to the particular cooking zones.
The cooking zones switch themselves off at the following times.
Heat setting
Switch off
After 6 hours
After 5 hours
After 3 hours
After 1 hours
If the Hob is overheated because of abnormal operation,
And the Hob will be switched off.
will be displayed.
Should one or more of the cooking zones switch off before the indicated time has
elapsed, see the section “Troubleshooting”.
Other reasons why a cooking zone will switch itself off
All cooking zones will immediately switch themselves off if liquid boils over and
lands on the control panel.
The automatic shutoff will also be activated if you place a damp cloth on the
control panel. In both of these instances, the appliance will need to be switched
on again using the main On/Off control
sensor after the liquid or the cloth
has been removed .
Residual heat indicator
When an individual cooking zone or the hob is turned off, the presence of residual heat is
shown with an
(for “hot”) in the digital display of the appropriate cooking zones. Even
after the cooking zone has been switched off, the residual heat indicator goes out only
after the cooking zone has cooled.
You can use the residual heat for thawing or keeping food warm.
Important: As long as the residual heat indicator is illuminated, there is a risk of
Important: If the power supply is interrupted, the
symbol will go out and
information about residual heat will no longer be available. However, it may still be
possible to burn yourself. This can be avoided by always taking care when near the
Temperature detection
If for any reason the temperatures on any of the cooking zones were to exceed the
safety levels, should this happen then the cooking zone will automatically reduce to a
lower power level.
14_ parts and features
CTR164C01_XEO+XEH-00249A_EN.indd 14
before you begin
Initial cleaning
Wipe the ceramic glass surface with a damp cloth and ceramic cooktop glass cleaner.
before you begin
Important: Do not use caustic or abrasive cleaners. The surface could be
before you begin _15
CTR164C01_XEO+XEH-00249A_EN.indd 15
hob use
Using suitable cookware
Better pans produce better results.
• You can recognise good pans by their bases. The base should be as thick and flat as
• When buying new pans, pay particular attention to the diameter of the base.
Manufacturers often give only the diameter of the upper rim.
• Pots with aluminium or copper bases can cause metallic discolouration on the
ceramic glass surface. The discolouration is very difficult or impossible to remove.
• Do not use pans which have damaged bases with rough edges or burrs. Permanent
scratching can occur if these pan are slid across the surface.
• When cold, pan bases are normally bowed slightly inwards (concave). They should
never be bowed outwards (convex).
• If you wish to use a special type of pan, for example, a pressure cooker, a simmering
pan, or a wok, please observe the manufacturer’s instructions.
Energy saving tips
You can save valuable energy by
observing the following points.
• Always position pots and pans
before switching on the cooking
• Dirty cooking zones and pan bases
increase power consumption.
• When possible, position the lids
firmly on the pots and pans to
cover completely.
• Switch the cooking zones off before
the end of the cooking time to use
the residual heat for keeping foods
warm or for thawing.
• The base of the pan should be the
same size as the cooking zone.
• Using a pressure cooker reduces
cooking times by up to 50 %
16_ hob use
CTR164C01_XEO+XEH-00249A_EN.indd 16
Using the touch control sensors
To operate the touch control sensors, touch the desired panel with the tip of your
pointed finger until the relevant displays illuminate or go out, or until the desired function
is activated.
Ensure that you are touching only one sensor panel when operating the appliance. If
your finger is too flat on the panel, an adjacent sensor may be actuated as well.
hob use
Switching the appliance on
1. Touch the Lock control
sensor for approximately 3 seconds.
2. The appliance is switched on using the On/Off control
Touch the On/Off control
sensor for 1 second.
The digital displays will show .
approx. 1 sec.
After the On/Off control
sensor has been actuated to switch on
your appliance, a heat setting must be selected within approximately 10
seconds. Otherwise, the appliance will switch itself off for safety reasons.
hob use _17
CTR164C01_XEO+XEH-00249A_EN.indd 17
Select cooking zone and heat setting
1. For selecting the cooking zone, touch the corresponding cooking zone’s key.
2. For setting and adjusting the power level (
Heat setting selectors (
) for cooking, touch the
For faster adjustment, keep your finger on the Heat setting selectors (
) until the required value is obtained.
If more than one sensor is pressed for longer than 10 seconds,
show in the heat setting display. To reset, touch the On/Off control
You can use Slide control sensor to adjust the power level.
18_ hob use
CTR164C01_XEO+XEH-00249A_EN.indd 18
Switching the appliance off
To completely switch off the appliance, use the On/Off control
Touch the On/Off control
hob use
After switching off a single cooking zone or the entire cooking surface,
the presence of residual heat will be indicated in the digital displays of the
corresponding cooking zones in the form of an
(for “hot”).
Using the casserole cooking zone
By using the casserole cooking zone, you can switch from the smaller cooking
zone to the larger oval cooking zone.
You can switch between the two zone settings only if a heat level has
already been set for the smaller zone.
1. Select a heat setting.
2. To switch the casserole cooking zone on or off, place your finger flat on the
“Casserole cooking zone” touch sensor until the indicator light illuminates or
hob use _19
CTR164C01_XEO+XEH-00249A_EN.indd 19
Using the double cooking zone
By using the double cooking zone, you can alternate between the smaller
cooking zone and the larger cooking zone depending on the size of the
cookware you are using. Select the setting with the “Double Cooking Zone
control sensor.
You can switch between the two cooking zones only after a heat setting has
been selected for the smaller cooking zone.
1. Select the desired heat setting.
2. Touch the “Double Cooking Zone
” control sensor. This will switch on the
outer cooking zone. The indicator light will illuminate.
3. To switch the outer cooking zone off, touch the “Double Cooking Zone
control sensor.
20_ hob use
CTR164C01_XEO+XEH-00249A_EN.indd 20
Switching a cooking zone off
To switch off a cooking zone, return the setting to
by using the control panel’s
heat setting and touch sensors
control sensor.
hob use
To switch off more quickly, touch the corresponding cooking zone’s key
Using the child safety lock
You can use the child safety lock to safeguard against unintentionally turning on a
cooking zone and activating the cooking surface.
Switching the child safety lock on
1. Touch the Lock control sensor for approximately 3 seconds.
An acoustic signal will sound as confirmation.
approx. 3 sec.
2. Touch any heat setting control sensor .
will appear in the displays, indicating the child safety lock has been
hob use _21
CTR164C01_XEO+XEH-00249A_EN.indd 21
Switching the child safety lock off
1. Touch the Lock control sensor for approximately 3 seconds. An acoustic
signal will sound as confirmation.
approx. 3 sec.
There are two ways to use the timer:
Using the timer as a safety shutoff
If a specific time is set for a cooking zone, the cooking zone will shut itself off once
this period of time has elapsed. This function can be used for multiple cooking zones
Using the timer to count down
The countdown timer cannot be used if a cooking zone has been switched on.
Setting the safety shutoff
The cooking zone(s) for which you want to apply the safety shutoff must be
switched on.
1. Using the timer’s control sensor
, select the cooking zone for which the
safety shutoff time is to be set.
After the first active cooking zone is selected, touching the timer’s control
sensor will cause the corresponding indicator to flash slowly.
For example, the front left indicator corresponds to the front left cooking
will appear in the timer display.
The next active cooking zone is selected by touching the timer’s control sensor
22_ hob use
CTR164C01_XEO+XEH-00249A_EN.indd 22
2. Use the
timer setting control sensors to set the desired amount of
time, for example, 15 minutes, after which the cooking zone will automatically
switch itself off. The safety shutoff is now activated.
hob use
To display the time remaining for any of the cooking zones, use the timer’s control
.The corresponding control indicator will begin to blink slowly.The
settings are reset using the
timer setting control sensors. After the set
period of time has elapsed, the cooking zone automatically switches itself off, an
acoustic signal sounds as confirmation and the timer display indicates.
To make the settings more quickly, touch any of the
control sensors until the desired value is reached.
timer setting
If the
timer setting control sensor is touched first, the time setting will
gegin at 99 minutes; if the
timer setting control sensor is touched first,
the time setting will begin at 1 minute.
Countdown timer
For the countdown timer to be used, the appliance must be switched on but all
the cooking zones must be switched off.
1. Touch the timer’s control sensor
will appear in the timer display.
2. Set the desired period of time using the
timer setting control
The countdown timer function is now activated and the remaining time
appears in the timer display.
To adjust the remaining time, touch the timer’s control sensor and change the
setting using the
timer setting control sensors
hob use _23
CTR164C01_XEO+XEH-00249A_EN.indd 23
Locking and unlocking the control panel
At any stage during the cooking process, the control panel, with the exception of the
“On / Off ” control sensor, can be locked in order to prevent the settings from being
changed unintentionally, for example, by wiping over the panel with a cloth.
1. Touch the lock control sensor for approximately 3 seconds. The indicator light in the
lock control sensor will illuminate. The control sensors are now locked.
approx. 3 sec.
2. To unlock the control sensor, touch the lock control sensor again for approximately 3
seconds. The indicator light in the lock control sensor will extinguish.
Suggested settings for cooking specific
The figures in the table below are guidelines. The heat settings required for various
cooking methods depend on a number of variables, including the quality of the
cookware being used and the type and amount of food being cooked.
Switch Setting
Warming large amounts of liquid, boiling noodles,
searing meat, (browning goulash,braising meat)
Steak, sirloin, hash browns, sausages, pancakes /
griddle cakes
Schnitzel / chops, liver, fish, rissoles, fried eggs
Cooking up to 1.5 l liquid, potatoes, vegetables
Examples for Use
Steaming and stewing of small amounts of
vegetables, boiling rice and milk dishes
Melting butter, dissolving gelatine, melting chocolate
• The heat settings indicated in the table above are provided only as guidelines
for your reference.
• You will need to adjust the heat settings according to specific cookware and
24_ hob use
CTR164C01_XEO+XEH-00249A_EN.indd 24
cleaning and care
Clean the ceramic glass surface after each use when it is still warm to the touch.
This will prevent spillage from becoming burnt onto the surface. Remove scales,
watermarks, fat drippings and metallic discolouration with the use of a commercially
available ceramic glass or stainless steel cleaner.
cleaning and care
Important: Cleaning agents must not come into contact with a heated ceramic
glass surface: All cleaning agents must be removed with adequate amounts of
clean water after cleaning because they can have a caustic effect when the surface
becomes hot. Do not use any aggressive cleaners such as grill or oven sprays,
scouring pads or abrasive pan cleaners.
Light Soiling
1. Wipe the ceramic glass surface with a damp cloth.
2. Rub dry with a clean cloth. Remnants of cleaning agent must not be left on
the surface.
3. Thoroughly clean the entire ceramic glass cooking surface once a week with
a commercially available ceramic glass or stainless steel cleaner.
4. Wipe the ceramic glass surface using adequate amounts of clean water and
rub dry with a clean lint - free cloth.
Stubborn Soiling
1. To remove food that has boiled over and stubborn splashes, use a glass
2. Place the glass scraper at an angle to the ceramic glass surface.
3. Remove soiling by scraping with the blade.
Glass scrapers and ceramic glass cleaners are
available from specialty retailers.
cleaning and care _25
CTR164C01_XEO+XEH-00249A_EN.indd 25
Problem Dirt
1. Remove burnt-on sugar, melted plastic, aluminium foil or other materials with
a glass scraper immediately and while still hot.
Important: There is a risk of burning yourself when the glass scraper is
used on a hot cooking zone:
2. Clean the hob as normal when it has cooled down.
If the cooking zone on which something has melted has been allowed to
cool, warm it up again for cleaning.
Scratches or dark blemishes on the ceramic
glass surface, caused, for example, by a pan
with sharp edges, cannot be removed. However,
they do not impair the function of the hob.
Hob Frame (OPTION)
Important: Do not use vinegar, lemon juice or scale remover on the hob frame;
otherwise dull blemishes will appear.
1. Wipe the frame with a damp cloth.
2. Moisten dried debris with a wet cloth. Wipe and rub dry.
To avoid damaging your appliance
• Do not use the hob as a work surface or for storage.
• Do not operate a cooking zone if there is no pan on the hob or if the pan is
• Ceramic glass is very tough and resistant to temperature shock, but it is not
It can be damaged by a particularly sharp or hard object dropping onto the
• Do not place pans on the hob frame. Scratching and damage to the finish
may occur.
• Avoid spilling acidic liquids, for example, vinegar, lemon juice and descaling
agents, onto the hob frame, since such liquids can cause dull spots.
• If sugar or a preparation containing sugar comes into contact with a hot
cooking zone and melts, it should be cleaned off immediately with a kitchen
scraper while it is still hot. If allowed to cool, it may damage the surface when
• Keep all items and materials that could melt, for example, plastics, aluminium
foil and oven foils, away from the ceramic glass surface. If something of this
nature melts onto the hob, it must be removed immediately with a scraper.
26_ cleaning and care
CTR164C01_XEO+XEH-00249A_EN.indd 26
warranty and service
FAQs and troubleshooting
Warning: Repairs to the appliance are to be performed only by a qualified service
technician. Improperly effected repairs may result in considerable risk to the user. If
your appliance needs repair, please contact your customer service centre.
What should I do if the cooking zones are not functioning?
Check for the following possibilities:
• The fuse in the house wiring (fuse box) is intact. If the fuses trip a number of
times, call an authorised electrician.
• The appliance is properly switched on.
• The control indicators in the control panel are illuminated.
• The cooking zone is switched on.
• The cooking zones are set at the desired heat settings.
warranty and service
A fault may result from a minor error that you can correct yourself with the help of the
following instructions. Do not attempt any further repairs if the following instructions do
not help in each specific case.
What should I do if the cooking zones will not switch on?
Check for the following possibilities:
• A period of more than 10 seconds has elapsed between when the On / Off
button was actuated and the desired cooking zone switches on (see the
section “Switching the appliance on”).
• The control panel is partially covered by a damp cloth or liquid.
What should I do if the display except for
indicator suddenly disappears?
the residual warmth
This could be a result of one of two possibilities:
• The On / Off sensor was accidentally actuated.
• The control panel is partially covered by a damp cloth or liquid.
What should I do if, after the cooking zones have been switched
off, residual warmth is not indicated in the display?
Check for the following possibility:
• The cooking zone was only briefly used and therefore did not become hot
enough. If the cooking zone is hot, please call the customer service centre.
What should I do if the cooking zone will not switch on or off?
This could be due to one of the following possibilities:
• The control panel is partially covered by a damp cloth or liquid.
• The child safety lock is on.
warranty and service _27
CTR164C01_XEO+XEH-00249A_EN.indd 27
What should I do if the
display is illuminated?
Check for the following:
• The control panel is partially covered by a damp cloth or liquid. To reset,
press the “On / Off” control sensor.
What does it mean when the burner does not glow red?
• The selected temperature of the cooking zone is maintained by a sensor
that cycles the zone on and off, so the surface cooking area will not always
glow red. If you select a low heat setting, the heat will cycle on and off more
frequently than at higher settings. The heat also cycles on and off at the
highest setting.
What should I do if the
display is illuminated?
Check for the following:
• The hob is overheated because of abnormal operation.
• After hob is cooled down, press the “On / Off” control sensor for resetting.
If you request a service call because of an error made in operating the appliance,
the visit from the customer service technician may incur a charge even during the
warranty period.
Before calling for assistance or service, please check the section “Troubleshooting.”
If you still need help, follow the instructions below.
Is it a technical fault?
If so, please contact your customer service centre.
Always prepare in advance for the discussion. This will ease the process of
diagnosing the problem and also make it easier to decide if a customer service
visit is necessary.
Please take note of the following information.
• What form does the problem take?
• Under what circumstances does the problem occur?
When calling, please know the model and serial number of your appliance. This
information is provided on the rating plate as follows:
• Model description
• S / N code (10 digits)
We recommend that you record the information here for easy reference.
Serial number:
When do you incur costs even during the warranty period?
• if you could have remedied the problem yourself by applying one of the
solutions provided in the section “Troubleshooting,”
• if the customer service technician has to make several service calls because
he was not provided with all of the relevant information before his visit and as
a result, for example, has to make additional trips for parts. Preparing for your
phone call as described above will save you the cost of these trips.
28_ warranty and service
CTR164C01_XEO+XEH-00249A_EN.indd 28
technical data
Technical data
Worktop cut - out dimensions
575 mm
505 mm
55 mm
560 mm
490 mm
Corner radius
technical data
Appliance dimensions
3 mm
220 - 240 V ~ 50/60 Hz
Connection voltage
6.4 - 7.5 kW
Maximum connected load power
8.0 kg
10.5 kg
Cooking rings
Front left
129 / 215 mm
750 / 2,200 W
Rear left
148 mm
1,200 W
Rear right
170 / 265 mm
1,500 ~ 1,600 / 2,400 W
Front right
148 mm
1,200 W
technical data _29
CTR164C01_XEO+XEH-00249A_EN.indd 29
CTR164C01_XEO+XEH-00249A_EN.indd 30
CTR164C01_XEO+XEH-00249A_EN.indd 31
Code No.: DG68-00249A
CTR164C01_XEO+XEH-00249A_EN.indd 32