Cisco AS5400XM - Universal Gateway Voice High-Density Easy Order Bundle Specifications

Chapter 4: Collaboration
The Cisco collaboration portfolio consists of Cisco Unified Communications, Cisco TelePresence, and Cisco
WebEx solutions and services, all of which use the network as the platform to help enable people to connect,
communicate, and collaborate from any application, device, and workspace.
This chapter includes the following three sub-chapters: Unified Communications, Video, and WebEx.
Unified Communications At-a-Glance
Product
Features
Page
COMMUNICATIONS INFRASTRUCTURE
Cisco AS5350XM
Universal Gateway
High performance, 1RU universal gateway offering best in class voice, fax, remote
access and session border control services
• Cisco SMARTnet services available
4–6
Cisco AS5400XM
Universal Gateway
High performance, 2RU universal gateway offering best in class voice, fax, remote
access and session border control services
• Cisco SMARTnet services available
4–8
Cisco AS5850
Universal Gateway
High density universal gateway for service providers and large enterprises
• Cisco SMARTnet services available
4–10
Cisco Unified Border
Element
• An application that terminates and reoriginates both signaling (H.323 and Session
Initiation Protocol [SIP]) and media streams (Real-Time Transport Protocol [RTP] and
RTP Control Protocol [RTCP]) while performing border interconnection services
between IP networks.
• Cisco SMARTnet services available
4–12
Cisco Voice Gateways
Dedicated Cisco VG202, VG204, VG224, and VG248 Analog Voice Gateways provide
connectivity between IP networks and traditional telephones.
• Cisco SMARTnet services are available.
4–13
Cisco MCS 7800 Series
Media
Convergence Servers
High availability server platform for Cisco IP telephony systems
• Cisco SMARTnet services available
4–14
IP TELEPHONY
Cisco ATA Analog Telephone Turns any analog telephone into an IP telephone. Each of the two voice ports supports 4–16
Adapters
independent telephone numbers, providing two separate lines
• Cisco SMARTnet services available
Cisco Smart Business
Communications System
The Cisco Smart Business Communications System is a complete voice and unified
communication system for small businesses with up to 50 users with expansion
capabilities to 64 users.
• Cisco SMARTnet services available
Cisco Unified
Communications Manager
The server-based call-processing and call-control component of the Cisco Unified
4–18
Communications Solution, offering a suite of integrated voice applications and utilities.
• Available as an appliance, it is accessible through a GUI and a command-line
interface.
• Essential Operate Services (ESW) are required based on server platform.
Cisco Unified
Communications Manager
Assistant
A component of the Cisco Unified Communications Manager, this PC and phone
application provides productivity tools that enhance communications between
manager and administrative assistant.
• No separate services required
Cisco Unified
Communications Manager
Business Edition
Cisco Unified Communications Manager Business Edition is designed for medium4–21
sized businesses with up to 500 employees and up to 20 sites (19 remote sites).
• The solution offers Cisco Unity Connection-based integrated voice-messaging
capabilities.
• Essential Operate Services (ECD) that covers the MCS server hardware replacement
and software support are required.
Cisco Unified
Communications Manager
Express
Cisco IOS Software-based call control supported on standard Cisco Integrated
Services Routers
• Included in the Cisco SMARTnet services when originally purchased router or
Cisco Unified Communications 500 Series for Small Business.
Chapter 4: Collaboration
4–17
4–21
4–22
4-1
Cisco Unified Survivable
Remote Site Telephony
(SRST)
Cisco Unified Survivable Remote Site Telephony (SRST) Software is a Cisco IOS
4–23
Software-based feature set that provides key backup telephony functions for the
remote branch office if connectivity to the centrally-located Cisco Unified
Communications Manager fails (that is, a WAN link is interrupted). During a WAN
outage, the Cisco Unified SRST-enabled router provides robust telephony services
(including off-net calls to 911).
Cisco Unified IP Phones
3900 Series
An affordable, entry-level single-line SIP-based endpoint designed for environments
with low communication needs such as lobbies, hallways, cafeterias, classrooms and
can be used within retail and manufacturing environments.
4–24
Cisco Unified IP Phones
6900 Series
An affordable, easy-to-use portfolio of endpoints that deliver business-grade voice
communication services to branch, midmarket and enterprise customers.
4–25
Cisco Unified IP Phones
7900 Series
A stylish and diverse endpoint portfolio, supporting advanced business
communications to meet a wide range of customer needs from the lobby to the
conference room to the executive office and everywhere in between; choice of wired,
wireless LAN and specialty endpoint solutions.
• Cisco SMARTnet services available
4–26
Cisco Unified Attendant
Consoles Portfolio
The Cisco Unified Attendant Console Portfolio comprises three full-featured software- 4–28
based attendant console solutions designed specifically for use with Cisco Unified
Communications Manager and include:
• The Cisco Unified Department Attendant Console is designed for departmental use
• The Cisco Unified Business Attendant Console is designed for the Cisco Unified
Communications Manager Business Edition
• The Cisco Unified Enterprise Attendant Console is designed for the larger enterprise
customer
• Essential Operate Services (ESW) are required for software.
*NEW*
*NEW*
UNIFIED COMMUNICATIONS APPLICATIONS
Cisco Emergency
Responder
Works with Cisco Unified Communications Manager to automatically provide E9-1-1
features in North America; intra-enterprise features are also compatible with any
internal or external emergency number
• Essential Operate Services (ESW) for the software license and per seat
4–29
Cisco IP Communicator
A software-based application that delivers enhanced telephony support through the
PC, allowing remote users to take their office extension with them
• Essential Operate Services (ESW) required for User License
4–30
Cisco Unified Application
Environment
Offers a rich portfolio of applications and development tools that extend the Cisco
Unified Communications platform
• Broad support for development tools, including Eclipse and Microsoft Visual Studio;
allows unified communication and network services to be quickly and easily
integrated into business applications or to develop entirely new applications
4–31
Cisco Unified MeetingPlace Cisco Unified MeetingPlace conferencing provides integrated voice, video, and Web
Conferencing
collaboration for large organizations.
It facilitates media-rich collaboration for Cisco Unified Communications solutions and
allows on-premises voice conferencing for WebEx.
• Essential Operate Services (ESW) are required for most features.
4–32
Cisco Unified MeetingPlace Cisco Unified MeetingPlace Express is an integrated voice, video, and web
Express
collaboration solution for midsize organizations.
• It facilitates media-rich collaboration for Cisco Unified Communications solutions.
• This on-premises solution offers cost savings and security.
• It is easy to deploy and manage.
• Essential Operate Services (ESW) are required for most features.
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Cisco Unified Personal
Communicator
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Chapter 4: Collaboration
It transparently integrates your most frequently used communications applications and 4–34
services into a single, unified client.
• From an easy-to-use interface on a PC or Mac, it provides quick and easy access to
powerful communications tools—softphone, presence, instant messaging, visual
voicemail, click to call, employee directory, communication history, video, and web
conferencing—to help you communicate effectively and work more productively.
• Essential Operate Services (ESW) are required for User License.
Cisco Unified Presence
• This standards-based platform collects information from multiple sources about user 4–35
availability and communications capabilities to provide rich presence status and
facilitate presence-enabled communications with Cisco Unified Communications
and other critical business applications.
• It enables sharing of presence and IM with Cisco Unified Personal Communicator.
• It supports the ability to view phone presence from Cisco Unified Personal
Communicator, IBM Lotus Sametime, or Microsoft Office Communicator.
• It facilitates the ability to expose presence in corporate web directories, point-of-sale
applications, or customer-relationship-management systems through standardsbased application programming interfaces (APIs).
• It provides the ability for subject matter experts anywhere in your enterprise to handle
incoming customer calls with Cisco Unified Expert Advisor and Cisco Unified
Personal Communicator.
• Essential Operate Services (ESW) are required for most features.
Cisco UC Integration for
Microsoft Office
Communicator
Instantly access enhanced Cisco Unified Communications directly from Microsoft
4–35
Office Communicator 2007 on your PC. With this easy-to-deploy desktop integration,
extend proven Cisco unified communications services to your workspace and benefit
from the investment protection and reduced complexity delivered by a single call
control solution.
Cisco Unity Connection
• An enterprise-class voice and integrated messaging solution that adds speech
recognition and call routing rules on a Linux appliance
• Essential Operate Services (ESW) are required for Voice Mail Boxes
4–36
Cisco Unity Express
Integrated voice mail, automated attendant, IVR, and time card services locally
delivered for small businesses or branch offices. Takes advantage of the data
infrastructure; supported on a broad range of Cisco access routers and new Cisco
Integrated Services Routers.
• Cisco SMARTnet services available.
4–37
Speech Connect for
Cisco Unity
Speech Connect for Cisco Unity offers unmatched performance in speech
recognition because of advanced disambiguation, the Names Tuning service, and a
dynamic names dictionary
4–37
Cisco Unity Unified
Messaging
A unified messaging system that delivers voice, e-mail, and fax messages into single
inbox for access through phone, e-mail, and many other clients and devices.
• Essential Operate Services (ESW) are required for Voice Mail Boxes (VM or UM).
4–38
Cisco Unified Messaging
Gateway
An open and secure method of intelligently routing messages and exchanging
4–38
subscriber and directory information within a unified messaging network; it acts as the
central hub in a network of voice and unified messaging solutions
• Cisco Unified Messaging Gateway includes Software Application Support and
Software Applications Support with Upgrades (SAS/SASU)
Cisco Voice and Security
Bundles
Voice and security bundles are designed for enterprise branch offices, small and
medium-sized businesses (SMBs), and managed network service providers seeking
consolidated, easy-to-order, versatile, and cost-effective solutions.
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MOBILITY
Cisco Unified Mobile
Communicator
4–40
Cisco Unified Mobile Communicator enables collaboration by securely extending
Cisco Unified Communications to your mobile smartphone.
• Cisco Unified Mobile Communicator provides real-time access to company
directory, presence, visual voice mail, integrated call history, and conference
notifications and other vital information; so you always have the information you need
at your fingertips when you are on the go.
• Essential Operate Services (ESW) are required for most features.
Cisco Unified Mobility
A mobility application, native to Cisco Unified Communications Manager, which
4–41
extends call control capabilities to mobile devices, provides redirection of incoming
calls to up to four different designated devices simultaneously (single number reach/
single business voicemail) and enables the transition of calls between Cisco Unified IP
Phones and mobile devices.
Cisco WebEx Meeting
Center on the iPhone
A free downloadable application for the iPhone that allows users to actively collaborate 4–41
in Cisco WebEx Meeting Center meetings. iPhone users can view what’s being shared,
see the meeting participant list, see the active speaker and chat with other meeting
participants.
Cisco WebEx Meeting
Center on Smartphone
Browsers
Using the browser on a smartphones, users can attend Cisco WebEx Meeting Center
meetings, view presentations applications and desktops with live annotations.
Chapter 4: Collaboration
4–41
4-3
Cisco Mobile Supervisor
A free application available from Apple Inc’s App Store. Cisco Mobile Supervisor is an 4–41
extension to the Cisco Supervisor Desktop (CSD) on a mobile device. As an extension
to your Cisco Unified Contact Center Express (Unified CCX) product, contact center
supervisors can receive real-time performance metrics on their iPhone3G and iPod
touch devices
Nokia Call Connect for
Cisco
Enables Nokia business-class dual-mode handsets to operate on cellular Global
4–42
System for Mobile Communications (GSM) and Cisco Unified Wireless Networks
(VoWLAN/802.11 b/g) with access to the advanced features provided by Cisco Unified
Communications Manager and Cisco Unified Communications Manager Express.
CUSTOMER CONTACT
Cisco Unified Contact
Center Enterprise
Cisco Unified Contact Center Enterprise delivers multisite, intelligent contact routing,
network-to-desktop computer telephony integration (CTI), and multichannel contact
management to contact center agents over an all-IP infrastructure or mixed IP and
time-division multiplexing (TDM) infrastructure. It offers:
• Essential Operate Services (ESW) required for most features
4–42
Cisco Unified Contact
Center Express
This software-based automatic call distributor (ACD), IVR, and CTI application is
designed for small-to-medium-sized companies, enterprise branches, or corporate
departments with Cisco IP Telephony networks. The solution supports up to 300
agents and is available in three versions: Standard, Enhanced, and Premium, to better
match product functions with your customer contact interaction management
requirements. The solution offers:
• Essential Operate Services (ESW) required for only the Agents
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Cisco Unified Contact
Center Hosted
Cisco Unified Contact Center Hosted is suitable for both enterprise customers and
service providers.
• The service provider hosts the contact-center infrastructure software, which is
shared by multiple business customers, in its central office or data center.
• Essential Operate Services (ESW) required for most features.
4–44
Cisco Unified Customer
Voice Portal
Cisco Unified Customer Voice Portal delivers intelligent, personalized self-service
4–44
over the phone. It allows customers to efficiently and enjoyably retrieve the information
they need from the contact center. The solution:
• Offers a prompt collect, queuing, and call-control service using standard IP
technologies
• Provides sophisticated voice and video self-service options with the ability to quickly
and easily escalate to assisted service as required
• Essential Operate Services (ESW) are strongly recommended
Cisco Unified Expert
Advisor
Cisco Unified Expert Advisor expands the scope of the contact center by allowing
4–45
enterprise knowledge workers to handle incoming customer calls without the need for
the rigid tools and business rules typically found in formal contact centers. The
solution allows subject matter experts across the enterprise to assist with customer
care, with or without a formal contact center.
• Essential Operate Services (ESW) are strongly recommended
Cisco Unified Intelligence
Suite
The Cisco Unified Intelligence Suite offers customers a powerful Web-based
reporting platform that is as flexible as it is intuitive. Customers can report on the
details of every contact across all channels from a single interface, regardless of the
resources involved.
• Essential Operate Services (ESW) required for most features
Cisco Unified Intelligent
Contact Management
Enterprise
Cisco Unified Intelligent Contact Management Enterprise provides call routing and
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CTI for multisite, TDM-based or IP-based contact centers in a distributed, fault-tolerant
architecture.
It offers:
• Cisco Pre-Routing and Cisco Post-Routing, customer profile routing (CPR), and
enterprise reporting
• True Virtual ACD capabilities with third party PBXs
• Essential Operate Services (ESW) required for most features
Cisco Unified Intelligent
Contact Management
Hosted
Cisco Unified Intelligent Contact Management Hosted helps service providers
address a full range of business opportunities.
It offers:
• Open architecture
• An Expert Advisor option—Expanding the scope of the contact center
by allowing presence-enabled enterprise knowledge workers to handle
incoming customer contacts
• Essential Operate Services (ESW) required for most features
SOFTWARE SUBSCRIPTION AND LICENSING
4-4
Chapter 4: Collaboration
4–46
4–47
Cisco Unified Workspace
Licensing
Cisco Unified Workspace Licensing allows organizations to cost-effectively access a 4–48
wide range of Cisco Unified Communications applications and services in a costeffective, simple package. It includes client and server software, licensing, service and
support, and software subscription on a per-user basis.
Cisco Unified
Communications Software
Subscription
Cisco Unified Communications Software Subscription allows you to purchase major
software version upgrades of various Cisco Unified Communications products at a
reduced cost through a 1-, 2-, 3- or 5-year subscription.
4–49
Services, delivered by Cisco and our partners, help organizations deploy a secure,
resilient Cisco Unified Communications solution, enabling powerful ways to
collaborate with coworkers, partners, and customers across any workspace.
4–50
SERVICES
Cisco Unified
Communications Services
Video At-a-Glance
Cisco TelePresence System The Cisco TelePresence system integrates advanced audio, high-definition video, and 4–50
interactive elements with the power of the underlying network to deliver an immersive
in-person experience.
• The system supports life-like images with ultra high-definition video and spatial audio.
• The system integrates cameras, a lighting array, microphones, and speakers, all tuned
to optimize the experience.
• Integration with enterprise groupware, such as Microsoft Exchange and Lotus Notes,
makes it easy to schedule and launch calls.
• The solution offers scalable, no-latency multipoint meetings for up to 48 sites,
interoperability with video conferencing, and secure and scalable intercompany
calling.
• Specialized applications such as Cisco TelePresence Expert on Demand and Cisco
TelePresence Recording Studio take Cisco TelePresence beyond business
meetings for new face-to-face interactions and transactions.
• Operates on an integrated voice, video, and data network with intelligent architecture
capabilities for ensuring reliability, quality of service (QoS), and security.
Cisco TelePresence System The smaller footprint of the Cisco TelePresence System 500 gives organizations the
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500
flexibility to deploy Cisco TelePresence within personal offices to support one-on-one
meetings, or to join large, multipoint Cisco TelePresence calls.
Cisco TelePresence System The Cisco TelePresence System 1000 is ideal for small group or one-on-one meetings 4–53
1000
around the “virtual table”.
Cisco TelePresence System The new Cisco TelePresence System 1300 is a single-screen system designed for the 4–54
1300
general-purpose room. With a streamlined industrial design and three cameras, it can
support up to six people without requiring a dedicated conference room. The endpoint
*NEW*
also features integrated audio conferencing capabilities and innovations that reduce
bandwidth requirements.
Cisco TelePresence System The Cisco TelePresence System 3000 is an ideal endpoint for group meetings, creating 4–55
3000
an environment for six people to sit around the “virtual table” in a single location.
Cisco TelePresence System The Cisco TelePresence System 3200 enables organizations to host up to 18 meeting
3200
participants in a single large room.
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Cisco TelePresence
Manager
Cisco TelePresence Manager software makes it easy for you to schedule and manage 4–58
Cisco TelePresence calls.
Cisco TelePresence
Multipoint Switch
Easily and reliably include three or more locations in a single meeting, with support for
up to 48 locations.
Cisco TelePresence
Recording Server
The Cisco TelePresence Recording Server transforms the Cisco TelePresence system 4–60
into a high-definition recording studio.
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*NEW*
Cisco Unified Video
Advantage
• Video is now just a phone call. Cisco Unified Video Advantage brings video
communications to Cisco Unified IP Phones and Cisco IP Communicator
• Cisco SMARTnet services available
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Cisco Unified
Videoconferencing 3500
Series Products
The Cisco Unified Videoconferencing 3500 Series provides a flexible, cost-effective
video infrastructure for Cisco Unified Communications solutions.
• It supports multiple standards, codecs, and protocols for broad connectivity with
room-based and desktop video, including standard-definition and high-definition
endpoints.
• It facilitates voice and video interoperability for Cisco TelePresence solutions.
• Includes Software Application Support and Software Applications Support with
Upgrades (SAS/SASU)
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Chapter 4: Collaboration
4-5
Cisco Physical Security
For product information on Cisco Video Surveillance products, see Chapter 5,
“Security”.
See
5–1
Cisco Digital Media System
For product information, see Chapter 7, “Video and Broadband Cable”.
See
7–1
WebEx At-a-Glance
Cisco WebEx Meeting
Center
Cisco WebEx Meeting Center allows business professionals to easily and reliably reach 4–64
across the web to collaborate and work, inside or outside their organization.
Cisco WebEx Training
Center
Cisco WebEx Training Center is an online classroom solution that enables you to deliver 4–64
dynamic, interactive learning to anyone who has web access and a browser.
Cisco WebEx Event Center
Cisco WebEx Event Center is an online events- and webinar application for you to
manage the entire online event lifecycle from planning, promoting, and presenting to
follow-up and analysis
4–65
Cisco WebEx Support
Center
Cisco WebEx Support Center enables IT and customer support to reduce costs,
increase the productivity of their technical support representatives, reduce customer
downtime, and increase customer satisfaction by improving the efficiency and
effectiveness of remote support.
4–65
Cisco WebEx Connect
Cisco WebEx Connect is an enterprise-class, on-demand unified communications
4–66
client that delivers instant messaging, rich presence, and team spaces to bring people,
data, and processes together.
SERVICES
Cisco WebEx Advanced
Services
Cisco WebEx Advanced Services can help you reach and exceed your collaboration
4–67
goals with a range of services that can be tailored to your organization. Our teams follow
industry standard project management processes while leveraging the Cisco lifecycle
approach to service engagements. Allow our consultants to assess your collaboration
requirements and develop a plan to reach your goals. The five pillars of Advanced
Services are Implementation/Adoption, eLearning & eMarketing Consulting,
Personalized Training, Product Customization and Video webcasting.
Product Ordering Website
To place an order or for more part numbers, visit: http://www.cisco.com/en/US/ordering/index.shtml.
This chapter only provides a small subset of all part numbers available. See the URL listed in the “For More Information” section of
each product to get a complete list of part numbers.
Unified Communications
Cisco AS5350XM Universal Gateway
The Cisco AS5350XM Universal Gateway is a 1-rack-unit (1RU)
gateway supporting 2- to 16-port T1/E1 or 1 CT3 configurations. The
Cisco AS5350XM provides voice, fax, data, and session-bordercontrol (SBC) services on any port at any time. This cost-effective platform is ideally suited for service provider
and enterprise environments.
Ideal for Companies That Need These Features
Cisco AS5350XM Universal • High density in a small footprint (up to 20 CT1/CE1 or 1 CT3, any codec type, fax protocol or
modem type)
Gateway
• High-performance voice, fax, data, and session-border-control (SBC) services
• Concurrent voice gateway and SBC
• High call rates (up to 20 calls per second)
• Enhanced performance for processor-intensive Tool Command Language (TCL) or VoiceXML
scripting for complex voice services
• T.38 real-time fax relay, T.37 fax store and forward, fax detection, and unified communications
Key Features
• The Cisco AS5400XM Universal Gateway is ideally suited for service provider and enterprise environments
that require innovative voice, fax, and data services.
• This universal gateway has a 2-rack unit (2RU), CT3-capable universal gateway with hot-swappable cards and
internal redundant power supply.
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Chapter 4: Collaboration
• This universal gateway offers best-in-class voice, fax, remote access, and session-border-control (SBC)
services.
• The gateway provides concurrent gateway and SBC operation.
• This gateway includes the following feature cards: 4 or 8 T1/E1/Primary Rate Interface (PRI) feature cards
(ISDN calls terminated on the card); one CT3 feature card; a 60- or 108-channel universal port feature card;
and a 384-channel voice feature card.
• This gateway has two 10/100/1000 autosensing Gigabit Ethernet LAN ports.
• This gateway has redundant 8-Mbps serial backhaul ports for Frame Relay, High-Level Data Link Control
(HDLC) or Point-to-Point Protocol (PPP) WAN backhaul.
• The gateway provides one fast console port for local administrative access and one auxiliary port for remote
administrative access, as well as redundant LAN and WAN backhaul ports.
• The gateway is European Telecommunications Standards Institute/Network Equipment Building Standards
(ETSI/NEBS) Level 3 compliant, and has a redundant AC or DC power supply with dual fans.
• The gateway is interoperable with the Cisco Signaling System 7 (SS7) Interconnect for Voice Gateway
(signaling gateway).
Specifications
Feature
Cisco AS5350XM
Processor
750 MHz RISC processor
SDRAM
512 MB (default), 1 GB (maximum)
System Flash
128 MB (default), 1 GB (maximum)
Feature Card Slots
3 slots
Trunk Feature Cards
2 T1/E1/PRI, 4 T1/E1/PRI, 8 T1/E1/PRI, 1 CT3
DSP Feature Cards
60 Universal port card, 108 Universal port card
384 port voice/fax card
Egress Ports
2 10/100/1000 autosensing Gigabit Ethernet LAN ports
2 8-Mbps serial ports
T1/E1 DS1 and CT3 trunk feature cards
LAN Protocols
IP, IPX, AppleTalk, DECnet, ARA, NetBEUI, bridging, HSRP, 802.1Q
WAN Protocols
Frame Relay, PPP, HDLC (leased line)
Routing Protocols
Routing Information Protocol (RIP), RIPv2, OSPF, IGRP, EIGRP, BGPv4, IS-IS, AY-EIGRP, IPX-EIGRP,
Next Hop Resolution Protocol (NHRP), AppleTalk Update-based Routing Protocol (AURP)
QoS Protocols
IP Precedence, Resource Reservation Protocol (RSVP), Weighted Fair Queuing (WFQ),
Weighted Random Early Detection (WRED), Multichassis Multilink PPP (MMP), fragmentation
and interleaving, 802.1P
Access Protocols
PPP, Serial Line Internet Protocol (SLIP), TCP Clear, IPXCP, ATCP, ARA, NBFCP, NetBIOS over
TCP/IP, NetBEUI over PPP, protocol translation (PPP, SLIP, ARA, X.25, TCP, local-area transport
[LAT], Telnet), and Xremote
Bandwidth Optimization
Multilink PPP (MLPPP), TCP/IP header compression, Bandwidth Allocation Control Protocol
(BACP)
Voice Compression
G.711, G.723.1 (5.3K and 6.3K), G.726, G.729ab, G. Clear, GSM-FR, AMR-NB, iLBC
DSP Voice Features
Echo cancellation, programmable up to 128 MB; Voice activity detection, silence suppression,
comfort noise generation; Fixed and adaptive jitter buffering; Call progress tone detection and
generation—Dial tone, busy, ring-back, congestion, and re-order tones with local country
variants; DTMF, Multifrequency (MF); Continuity Testing (COT)
Voice and Fax Signaling
Protocols
H.323v2, H.323v3, H.323v4, SIP, MGCP 1.0, TGCP 1.0, Voice XML, Real-Time Streaming Protocol
(RTSP), Extended Simple Mail Transfer Protocol (ESMTP); T.38 real-time fax relay; T.37 fax store
and forward; Fax detection; Fax and modem passthrough; Open Settlements Protocol (OSP);
Media Recording Control Protocol (MRCP); TTS Servers; ASR Servers
SS7
Integrated Signaling Link Terminal (ISLT), MTP1, MTP2, IUA, RUDP backhaul
Network Security
RADIUS or TACACS+, PAP, CHAP, and MSCHAP authentication, local user/password database
DNIS, CLID, call-type pre-authentication
Inbound/outbound traffic filtering (including IP, IPX, AppleTalk, bridged traffic)
Network Address Translation (NAT) and dynamic access lists (ACLs) SNMPv2, SNMPv3, SSHv2
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Chapter 4: Collaboration
4-7
Virtual Private Networking
IP Security (IPSec) and policy enforcement (RADIUS or TACACS+) L2TP, Layer 2 Forwarding
(L2F), and generic routing encapsulation (GRE) tunnels
Firewall security and intrusion detection
QoS features (committed access rate [CIR], Random Early Detection [RED], IP Precedence,
policy-based routing)
Session Border Control
H.323 to H.323 (including Cisco Unified Communications Manager); H.323 to SIP (including
Cisco Unified Communications Manager); SIP to SIP (including Cisco Unified Communications
Manager); 1000 concurrent calls with 2000 sessions in flow-through mode
Channelized T1
Robbed-bit signaling; Loop Start; Immediate Start, and Wink Start Protocols
Channelized E1
CAS, PR1, E1 R2, leased line, Frame Relay, G.703, G.704
ISDN Protocols Supported
Sync mode PPP, V.110 at rates up to 38400 bps; Network- and user-side ISDN; NFAS with
backup D-channel; QSIG, Feature Group B, Feature Group D; DoVBS
Modem Protocols
Supported
V.90 or V.92 standard supporting rates of 56000 to 28000 in 1333 bps increments; V.92 Modem
on Hold and Quick Connect; V.44 Compression supporting increased throughput by more than
100 percent for Internet browsing; K56Flex at 56000 to 32000 in 2000-bps increments
ITU-T V34 Annex 12 at 33600 and 31200 bps; ITU-T V.34 at 28800, 26400, 24000, 21600, 19200,
16800, 14400, 12000, 9600, 7200, 4800, or 2400 bps; V.32bis 14400, 12000, 9600, 7200, 4800;
V.32 9600, 4800; V.22bis 2400, 1200; V.21 300; Bell 103, 300; V.22 1200; V.23 1200/75; ITU-T V.42
(including Microcom Networking Protocol [MNP] 2-4 and Link Access Procedure for Modems
[LAPM] error correction; ITU-T V.42bis (1000 nodes) and MNP 5 data compression; Asyncmode PPP
Full Cisco IOS Software
Support
IP Plus and Enterprise Plus feature sets including 3DES and Lawful Intercept images
Console and Auxiliary Ports Asynchronous serial (RJ-45)
Chassis
Dimensions (H x W x D): 1.75 x 17.5 x 20.5 in.; Weight (fully loaded): 22 lbs. (10 kg)
Memory Information
• Main SDRAM—2 slots, 512 MB default memory, 1 GB max memory
• System Flash—1 slot, 128 MB default memory, 1 GB max memory
For More Information
For more information about the Cisco AS5350XM Universal Gateway, visit:
http://www.cisco.com/en/US/products/hw/iad/index.html.
Cisco AS5400XM Universal Gateway
The Cisco AS5400XM Universal Gateway offers exceptional capacity in
only two rack units (2RU) and provides voice, fax, and data services on
any port at any time. High-density (up to one CT3 of voice over IP [VoIP]
and two CT3 of time-division multiplexing [TDM] switching), low-power
consumption (as low as 3.5A at 48 VDC per CT3 of G.711), and universal
port digital signal processors (DSPs) make the Cisco AS5400XM Universal Gateways ideal for many network
deployment architectures, especially co-location environments and mega points of presence (POPs).
Ideal for Companies That Need These Features
Cisco AS5400XM Universal • High density in a small footprint (up to 20 CT1/CE1 or 1 CT3, any codec type, fax protocol or
modem type)
Gateway
• High-performance voice, fax, data, and SBC services
• Concurrent voice gateway and SBC
• High call rates (up to 20 calls per second)
• Enhanced performance for processor-intensive TCL or VoiceXML scripting for complex voice
services
• T.38 real-time fax relay, T.37 fax store and forward, fax detection, and unified communications
Key Features
• The Cisco AS5400XM Universal Gateway is ideally suited for service provider and enterprise environments
that require innovative voice, fax, and data services.
• This universal gateway has a 2-rack unit (2RU), CT3-capable universal gateway with hot-swappable cards and
internal redundant power supply.
• This universal gateway offers best-in-class voice, fax, remote access, and session-border-control (SBC)
services.
• The gateway provides concurrent gateway and SBC operation.
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Chapter 4: Collaboration
• This gateway includes the following feature cards: 4 or 8 T1/E1/Primary Rate Interface (PRI) feature cards
(ISDN calls terminated on the card); one CT3 feature card; a 60- or 108-channel universal port feature card;
and a 384-channel voice feature card.
• This gateway has two 10/100/1000 autosensing Gigabit Ethernet LAN ports.
• This gateway has redundant 8-Mbps serial backhaul ports for Frame Relay, High-Level Data Link Control
(HDLC) or Point-to-Point Protocol (PPP) WAN backhaul.
• The gateway provides one fast console port for local administrative access and one auxiliary port for remote
administrative access, as well as redundant LAN and WAN backhaul ports.
• The gateway is European Telecommunications Standards Institute/Network Equipment Building Standards
(ETSI/NEBS) Level 3 compliant, and has a redundant AC or DC power supply with dual fans.
• The gateway is interoperable with the Cisco Signaling System 7 (SS7) Interconnect for Voice Gateway
(signaling gateway).
Specifications
Feature
Cisco AS5400XM
Processor
750 MHz RISC processor
Calls Supported
Voice, fax, and remote access services to 648 concurrent calls (to 1CT3/16E1s)
SDRAM
512 MB (default), 1 GB (maximum)
Boot Flash
N/A
System Flash
128 MB (default), 1 GB (maximum)
Feature Card Slots
7
Trunk Feature Cards
4 T1/E1/PRI, 8 T1/E1/PRI, 1 CT3
DSP Feature Cards
60 Universal port card, 108 Universal port card
384 low complexity, 192 medium complexity or 144 high complexity port voice/fax card
Egress Ports
2 10/100/1000 autosensing Gigabit Ethernet LAN ports
2 8-Mbps serial ports; T1/E1 DS1 and CT3 trunk feature cards
LAN Protocols
IP, IPX, AppleTalk, DECnet, ARA, NetBEUI, bridging, HSRP, 802.1Q
WAN Protocols
Frame Relay, PPP, HDLC (leased line)
Routing Protocols
Routing Information Protocol (RIP), RIPv2, OSPF, IGRP, EIGRP, BGPv4, IS-IS, AY-EIGRP, IPX-EIGRP,
Next Hop Resolution Protocol (NHRP), AppleTalk Update-based Routing Protocol (AURP)
QoS Protocols
IP Precedence, Resource Reservation Protocol (RSVP), Weighted Fair Queuing (WFQ),
Weighted Random Early Detection (WRED), Multichassis Multilink PPP (MMP), fragmentation
and interleaving, 802.1P
Access Protocols
PPP, Serial Line Internet Protocol (SLIP), TCP Clear, IPXCP, ATCP, ARA, NBFCP, NetBIOS over
TCP/IP, NetBEUI over PPP, protocol translation (PPP, SLIP, ARA, X.25, TCP, local-area transport
[LAT], Telnet), and Xremote
Bandwidth Optimization
Multilink PPP (MLPPP), TCP/IP header compression, Bandwidth Allocation Control Protocol
(BACP)
Voice Compression
G.711, G.723.1 (5.3K and 6.3K), G.726, G.729ab, G. Clear, GSM-FR, AMR-NB, iLBC
DSP Voice Features
Echo cancellation, programmable up to 128 MB; Voice activity detection, silence suppression,
comfort noise generation; Fixed and adaptive jitter buffering; Call progress tone detection and
generation—Dial tone, busy, ring-back, congestion, and re-order tones with local country
variants; DTMF, Multifrequency (MF); Continuity Testing (COT)
Virtual Private Networking
IP Security (IPSec) and policy enforcement (RADIUS or TACACS+) L2TP, Layer 2 Forwarding
(L2F), and generic routing encapsulation (GRE) tunnels
Firewall security and intrusion detection
QoS features (committed access rate [CIR], Random Early Detection [RED], IP Precedence,
policy-based routing)
Session Border Control
H.323 to H.323 (including Cisco Unified Communications Manager); H.323 to SIP (including
Cisco Unified Communications Manager); SIP to SIP (including Cisco Unified Communications
Manager)
1000 concurrent calls with 2000 sessions in flow-through mode
Chapter 4: Collaboration
4-9
Voice and Fax Signaling
Protocols
H.323v2, H.323v3, H.323v4, SIP, MGCP 1.0, TGCP 1.0, Voice XML, Real-Time Streaming Protocol
(RTSP), Extended Simple Mail Transfer Protocol (ESMTP); T.38 real-time fax relay; T.37 fax store
and forward; Fax out (transmission) Group 3, standards EIA 2388 Class 2 and EIA 592 Class 2.0
at modulations V.33, V.17, V.29, V.27ter, V.21; ITU-T T.30, T4; Fax detection; Fax and modem
passthrough; Open Settlements Protocol (OSP), Media Recording Control Protocol (MRCP);
TTS Servers; ASR Servers
Channelized T1
Robbed-bit signaling; Loop Start; Immediate Start, and Wink Start Protocols
Channelized E1
CAS, PR1, E1 R2, leased line, Frame Relay, G.703, G.704
ISDN Protocols Supported
Sync mode PPP, V.110 at rates up to 38400 bps; Network- and user-side ISDN; NFAS with
backup D-channel; QSIG, Feature Group B, Feature Group D; DoVBS
Modem Protocols
Supported
V.90 or V.92 standard supporting rates of 56000 to 28000 in 1333-bps increments; V.92 Modem
on Hold and Quick Connect; V.44 Compression supporting increased throughput by more than
100 percent for Internet browsing; K56Flex at 56000 to 32000 in 2000-bps increments; ITU-T
V34 Annex 12 at 33600 and 31200 bps; ITU-T V.34 at 28800, 26400, 24000, 21600, 19200,
16800, 14400, 12000, 9600, 7200, 4800, or 2400 bps; V.32bis 14400, 12000, 9600, 7200, 4800;
V.32 9600, 4800; V.22bis 2400, 1200; V.21 300; Bell 103, 300; V.22 1200; V.23 1200/75; ITU-T V.42
(including Microcom Networking Protocol [MNP] 2-4 and Link Access Procedure for Modems
[LAPM] error correction; ITU-T V.42bis (1000 nodes) and MNP 5 data compression; Asyncmode PPP
Full Cisco IOS Software
Support
IP Plus and Enterprise Plus feature sets including 3DES and Lawful Intercept images
Console and Auxiliary Ports Asynchronous serial (RJ-45)
Chassis
Dimensions (H x W x D): 3.5 x 17.5 x 18.25 in.; Weight (fully loaded): 35 lbs. maximum (15.8 kg)
Memory Information
• Main SDRAM—2 slots, 512 MB default memory, 1 GB max memory
• System Flash—1 slot, 128 MB default memory, 1 GB max memory
For More Information
For more information about the Cisco AS5400XM Universal Gateway, visit:
http://www.cisco.com/en/US/products/hw/iad/index.html.
Cisco AS5850 Universal Gateway
The Cisco AS5850 Universal Gateway is a high-density gateway with carrier-class
attributes, offering high availability and exceptionally high capacity. It supports a wide
range of IP-based, value-added services such as high-volume Internet access, corporate
VPNs, long distance for Internet service providers (ISPs), international wholesale long
distance, distributed prepaid calling, Cisco Signaling System 7 (SS7) interconnect and
managed voice services including hosted IP telephony, managed IP private branch
exchange (PBX), multiservice VPNs, and IP contact centers.
Ideal for Companies That Need These Features
Cisco AS5850 Universal
Gateway
• Support for up to 2688 sessions of data, voice, or fax services using T1, E1, DS-3, or STM-1 trunk
interfaces, with larger configurations supported for dial and time-division multiplexing (TDM)
switching
• Service provider or large enterprise installations
• High port count behind one IP address
• Highly available single system with multiple redundancy
• Wholesale dial and voice, retail dial and voice, TDM grooming, or wireless applications
Key Features
• The Cisco AS5850 Universal Gateway offers hot-swappable, redundant power supplies and power feeds.
• This universal gateway provides redundant digital signal processors (DSPs) and route switch controllers
(RSCs) a redundant blower for cooling, and Call Admission Control (CAC).
• Supports any codec at 100-percent capacity, simplifying network engineering.
• Supports Route Processor Redundancy Plus (RPR+) for high availability.
• This gateway provides thermal management and power management and redundant fans.
• This gateway offers the DSP Resource Recovery feature.
• Supports H.323v2, H.323v3, H.323v4, Session Initiation Protocol (SIP), and Media Gateway Control Protocol
(MGCP) 1.0 and provides application-specific support, including support for AOL and Prodigy traffic.
• Offers WAN optimization, including routing filters, snapshot routine, and dial-on-demand routing (DDR).
• This gateway is European Telecommunications Standards Institute/Network Equipment Building Standards
(ETSI/NEBS) Level 3 compliant.
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Chapter 4: Collaboration
• The gateway is interoperable with the Cisco Signaling System 7 (SS7) Interconnect for Voice Gateway
(signaling gateway).
• This gateway provides Stratum-3 clock support and 802.1Q/1p VLAN/Inter-Switch Link (ISL) support.
• This gateway provides up to three chassis per rack (14RU chassis) and only 30A at 48V for 4 CT3 cards of
high-complexity voice (11ma per voice channel, 12ma with route processor redundancy).
Specifications
Feature
Cisco AS5850
Slots
12 feature board slots; 2 ERSC slots
Processor
650 MHz Broadcom 1250 Dual Core
ERSC Switch Fabric
5 Gbps. Layer 3/4 switching
Memory
1 GB SDRAM with ECC per ERSC
128 MB SDRAM (with parity) per feature card
Trunk Cards
Single CT3 plus 216 DSP Channel feature card; 24 Ce1/CT1 feature card; Single port
Channelized STM-1 feature card
Universal Port Card
324 Channel DSP-feature card
Egress Ports
Dual Gigabit load-balanced redundant Ethernet ports with GBIC interfaces for user traffic
Dual 10/100 Mbps Ethernet port with RJ-45 connector for management traffic
LAN Protocols
IP, bridging, HSRP, 802.1Q
Service Support
Port Policy Management and SS7/C7
Routing Protocols
RIP, RIPv2, OSPF, IGRP, EIGRP, BGPv4, IS-IS, NHRP
Access Protocols
PPP, SLIP, TCP Clear
Bandwidth Optimization
Multilink PPP (MLPPP), TCP/IP header compression, Bandwidth Allocation Control Protocol
(BACP), Bandwidth on demand, Nonfacility-associated signaling (NFAS), traffic shaping
Network Security
RADIUS or TACACS+, PAP or CHAP authentication, local user/password database, DNIS, CLID,
call-type pre-authentication, Inbound/outbound traffic filtering (including IP), SNMPv2,
SNMPv3
Virtual Private Networking
IP Security (IPSec) and policy enforcement (RADIUS or TACACS+) L2TP, Layer 2 Forwarding
(L2F), and generic routing encapsulation (GRE) tunnels; Firewall security and intrusion
detection; QoS features (committed access rate [CIR], Random Early Detection [RED], IP
Precedence, policy-based routing)
Channelized T1
PRI, robbed-bit signaling; Loop Start; Immediate Start, and Wink Start Protocols
Channelized DS3
PRI, robbed-bit signaling; Loop Start; Immediate Start, and Wink Start Protocols
Channelized E1
CAS, PR1, E1 R2,SS7 IMT
Channelized STM-1
CAS, PR1, E1 R2,SS7 IMT
Voice Compression
G.711, G.723.1 (5.3K and 6.3K), G.726, G.729ab, G. Clear, GSM-FR,
DSP Voice Features
Echo cancellation, programmable up to 128 MB; Transparent transcoding between A-law and
mu-law encoding; Voice activity detection, silence suppression, comfort noise generation;
Fixed and adaptive jitter buffering; Call progress tone detection and generation—Dial tone,
busy, ring-back, congestion, and re-order tones with local country variants; DTMF,
Multifrequency (MF); Continuity Testing (COT)
Voice and Fax Signaling
Protocols
H.323v2, H.323v4, SIP, MGCP 1.0, TGCP 1.0, Voice XML, Real-Time Streaming Protocol (RTSP),
Extended Simple Mail Transfer Protocol (ESMTP); Fax out (transmission) Group 3, standards EIA
2388 Class 2 and EIA 592 Class 2.0 at modulations V.33, V.17, V.29, V.27ter, V.21; ITU-T T.30, T4; Fax
detection; Fax and modem passthrough; Open Settlements Protocol (OSP), Media Recording
Control Protocol (MRCP) to enable TTS and ASR Services
ISDN Protocols Supported
Sync mode PPP, V.110 at rates up to 38400 bps; Network- and user-side ISDN; NFAS with
backup D-channel; QSIG, Feature Group B, Feature Group D; DoVBS
Chapter 4: Collaboration
4-11
Modem Protocols
Supported
V.90 or V.92 standard supporting rates of 56000 to 28000 in 1333-bps increments; V.92 Modem
on Hold and Quick Connect; V.44 Compression supporting increased throughput by more than
100 percent for Internet browsing; K56Flex at 56000 to 32000 in 2000-bps increments; ITU-T
V34 Annex 12 at 33600 and 31200 bps; ITU-T V.34 at 28800, 26400, 24000, 21600, 19200,
16800, 14400, 12000, 9600, 7200, 4800, or 2400 bps; V.32bis 14400, 12000, 9600, 7200, 4800;
V.32 9600, 4800; V.22bis 2400, 1200; V.21 300; Bell 103, 300; V.22 1200; V.23 1200/75; ITU-T V.42
(including Microcom Networking Protocol [MNP] 2-4 and; Link Access Procedure for Modems
[LAPM] error correction; ITU-T V.42bis (1000 nodes) and MNP 5 data compression
Wireless Protocol
V.110
Full Cisco IOS Software
Support
IP Plus feature sets including 3DES and Lawful Intercept images
Console
Asynchronous serial (RJ-45)
Chassis
Dimensions (H x W x D): 24.5 x 17.5 x 124 in.; Weight (fully loaded): 220 lbs. (100 kg)
Memory Information
• ERSC SDRAM—1 GB default memory, 1 GB max memory
• Feature Cards SDRAMS—128 MB default memory, 128 MB max memory
• NOTE: Ships with all required memory
For More Information
For more information about the Cisco AS5850 Universal Gateway, visit:
http://www.cisco.com/en/US/products/hw/iad/index.html.
Cisco Unified Border Element
The Cisco Unified Border Element (Cisco UBE) is an intelligent unified communications network element.
Formerly known as the Cisco Multiservice IP-to-IP Gateway, the Cisco Unified Border Element, in addition to
other Cisco IOS Software features, includes session border controller (SBC) functions that enable end-to-end
IP-based transport of voice, video, and data between independent unified communications networks. SBCs are
critical components for scaling unified communications networks from being “IP islands” within a single
customer network to becoming an end-to-end IP community. One of the most significant uses of the Cisco
Unified Border Element is to allow call-control elements such as Cisco Unified Communications Manager to
connect to service providers for public-switched-telephone-network (PSTN) access offerings over Session
Initiation Protocol (SIP) trunks. Today, the Cisco UBE is used as an IP-to-IP gateway by service provider,
enterprise, and commercial customers to interconnect SIP and H.323 voice and video networks.
Ideal for Companies That Need These Features
Cisco Unified Border
Element
• Session management—Counts and manages the number of sessions flowing through a
router
• Interworking—Interconnects different signaling methods and variants
• Demarcation—Acts as a distinct demarcation point between the two networks
• Security—Acts as a Layer 7 device that intelligently allows or disallows traffic between
networks
Key Features
The Cisco Unified Border Element delivers the following features and benefits:
• Essential network border security features
• Privacy features for hiding internal network address structure from other administrative domains
• Layer 7 application layer gateway features
• Interworking features for interconnecting different voice-over-IP (VoIP) network types, such as H.323-to-SIP
• Dual tone multifrequency (DTMF) interworking
• Capacity control and improved call routing control using carrier-based routing
• Codec filtering by restricting codecs advertised on outbound call legs
• Billing and settlement features
• Software and hardware media-termination-point (MTP) functions for Cisco Unified Communications
Manager (applies to Cisco 2800 and 3800 Series Integrated Services Routers only)
• Support for changing codecs during rotary dial-peer selection
• Simultaneous operation with TDM gateways on Cisco integrated service routers, permitting graceful
migration from TDM to IP trunking
• Support for Lawful Intercept capabilities
• Support for Open Settlement Protocol
• Configurable Session Initiation Protocol (SIP) trunk profiles support
• Available in various licensing configurations to match customer capacity and price-point needs
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Chapter 4: Collaboration
Selected Part Numbers and Ordering Information
FL-CUBE-25(=)
Feature license applicable on any Cisco IOS Software platform for 25 simultaneous sessions
FL-INTVVSRV-261X(=)
Cisco 261x Integrated Voice Video License: IP-to-IP Gateway
FL-INTVVSRV-2811(=)
Cisco 2811 Integrated Voice Video License: IP-to-IP Gateway
FL-INTVVSRV-3845(=)
Cisco 3845 Integrated Voice Video License: IP-to-IP Gateway
FL-GK-IPIP7200(=)
Cisco 7200 IP-to-IP Gateway
FL-INTVVSRV-5X(=)
Cisco AS5350XM & AS5400XM Integrated Voice Video License: IP-to-IP Gateway
For More Information
For more information about Cisco Unified Border Element, visit:
http://www.cisco.com/en/US/products/sw/voicesw/ps5640/index.html.
Cisco Voice Gateways
Cisco voice gateways interface directly to private branch exchanges (PBXs) or public telephone networks to
carry voice traffic across IP networks by converting IP calls to standard telephony calls, and conversely. They
provide connectivity between packet telephony and traditional telephony such as public switched telephone
network (PSTN), private branch exchanges (PBXs), fax machines, and other devices.
Cisco VG200 Series Gateways provide:
• High-density gateways for centralized deployments of analog phones, fax machines, modems, voicemail
systems, and speakerphones
• Low-density gateways for distributed deployments of analog phones, fax machines, modems, and
speakerphones
• A broad range of features for enterprise voice systems based on Cisco Unified Communications Manager or
Cisco Unified Communications Manager Express
Cisco offers the Cisco VG202 and VG204 (low density), and the VG224 and VG248 (high density) dedicated
analog voice gateways. The full line of Cisco access and integrated routers can also add analog and digital voice
gateway functions through the use of network modules and voice interface cards.
Key Features
• Cisco VG202 and VG204 Analog Phone Gateways
- 2 and 4 full-featured analog phone lines, respectively, for use as extensions to Cisco Unified
Communications Manager or Cisco Unified Communications Manager Express systems in a desktop form
factor with a fanless design.
- Based on a Cisco IOS Software platform, the Cisco VG204 and Cisco VG202 offer identical functions and
support similar network topologies as the Cisco VG224.
• Cisco VG224 Analog Phone Gateway
- High-density, 24-port Cisco IOS Software gateway for analog phones, fax machines, modems, and
speakerphones within an enterprise voice system based on Cisco Unified Communications Manager or
Cisco Unified Communications Manager Express.
- Integration with the IP-based phone system increases manageability, scalability, and cost-effectiveness.
- Commercial businesses can use the Cisco VG224 in conjunction with Cisco Unified Communications
Manager Express to effectively augment an integrated services router environment.
- With Cisco Unified Communications Manager or Cisco Unified Communications Manager Express, the
Cisco VG224 can provide supplementary analog services while using the Cisco IOS Software gateway for
reliable fax and modem delivery.
• Cisco VG248 48-Port Analog Phone Gateway
- 1-unit-high, rack-mountable device allowing 48 analog devices (phones, fax machines, and modems) to be
used with Cisco Unified Communications Manager.
- Organizations with large numbers of analog phones can deploy IP telephony while maintaining the
investment in traditional handsets. The analog lines are full-featured, with caller ID, message waiting lights,
and feature codes. The price per port is competitive with a traditional private branch exchange (PBX).
- Supports the traditional voicemail Simple Message Desk Interface (SMDI) voicemail interface that allows the
connection of a Cisco Unified Communications Manager network to a traditional voicemail system. It also
allows the sharing of existing SMDI-based voicemail systems between the Cisco Unified Communications
Manager and the traditional PBX.
Chapter 4: Collaboration
4-13
Ideal for Companies That Need These Features
Cisco VG202 2-Port Analog • Skinny Client Control Protocol (SCCP), Media Gateway Control Protocol (MGCP), Session
Initiation Protocol (SIP), or H.323 support for analog ports
Phone Gateway
• Cost-effective, desktop form factor with a fanless design, FXS interfaces for Cisco Unified
Communications Manager Express (CME) or Cisco Unified Communications Manager
applications
Cisco VG224 24-Port
Analog Phone Gateway
• SCCP, MGCP, SIP, or H.323 support for analog ports
• Cost-effective, 1-rack unit (1RU), FXS interfaces for Cisco Unified CME or Cisco Unified
Communications Manager applications
• High concentration of analog voice ports for basic calls, with supplementary services such as
transfer, hold, park, and pickup
Cisco VG248 48-Port
Analog Phone Gateway
• SMDA termination; ability to allow the sharing of SMDI-based voicemail systems between the
Cisco Unified Communications Manager and a traditional PBX
Selected Part Numbers and Ordering Information
VG202
Cisco VG202 analog phone gateway
VG204
Cisco VG204 analog phone gateway
VG224
Cisco VG224 analog phone gateway
VG248
Cisco VG248 analog phone gateway
For More Information
For more information about Cisco Voice Gateways, visit: http://www.cisco.com/go/voicegate.
Cisco MCS 7800 Series Media Convergence Servers
The Cisco Media Convergence Server product family provides robust
hardware platforms for hosting Cisco Unified Communications software
products. Technical support, service dispatch, and replacement of failed
hardware are provided as part of a standard Cisco maintenance contract.
Cisco MCS 7800 Media Convergence Servers have different model
designations based on their capacity and fault-tolerance features. A given
Cisco MCS 7800 model will also have different generation designations (such
as -I2) based on its vintage, specifications, and original manufacturer. An
orderable part number for a Cisco MCS 7800 will convey its model, generation, original manufacturer, and
whether the server is “bare-metal”, shipped with a software media kit, or shipped with a factory preinstalled
software image. For example, the Cisco MCS 7835-I2-IPC2/-CCX2/-CCE2/-ECS1 is model 7835, manufacturer
IBM, generation 2, shipped as “bare-metal”, vs. the Cisco MCS 7835I2-K9-CMC2/UCB1A, which is the same
hardware but ships with a factory preinstalled image of Cisco Unified Communications Manager 7.1(2) for –
CMC2 or Cisco Unity Connection 7.1 for UCB1A.
Cisco Unified Communications Manager also supports a “software-only” procurement model where servers
may be purchased direct from supported server vendors such as IBM, provided the vendor, make, model, and
parts list are exact matches for the corresponding Cisco MCS 7800 model or generation. These hardware
specifications can be found at http://www.cisco.com/go/swonly.
Compatibility among Cisco MCS 7800 models or generations and versions of Cisco Unified Communications
software should be verified prior to a new order, a hardware migration, or a software upgrade.
Many of these server models also have an optional tape drive (for backups) for purchase. Below are highlight
Cisco Unified Communication Manager MCS model use cases. For Cisco Unified Contact Center, please
consult the Contact Center Hardware and Software Specification as well as The Cisco Unified Contact Center
Software Compatibility Matrix for what MCS models for use with Cisco Unified Contact Center Enterprise and
Express solutions. For Cisco Unity Hardware configuration requirements please see http://www.cisco.com/en/
US/prod/collateral/voicesw/ps6789/ps5745/ps2237/product_data_sheet0900aecd802132ef.html
For Cisco Unity Connection Hardware configuration requirements please see http://www.cisco.com/en/US/
prod/collateral/voicesw/ps6789/ps5745/ps6509/data_sheet_c78-491743.html
Cisco MCS 7816
The Cisco MCS 7816 is a 1-rack-unit (1RU) high entry-level server platform with a single CPU, single disk drive,
and a single non-hot-swap power supply. Typical deployments are 500 users or less per server.
Cisco MCS 7825
The Cisco MCS 7825 is a 1RU high-value server platform with a single CPU, two hard drives - configured as a
Redundant Array of Independent Disks 1 (RAID1), and a single non-hot-swap power supply. Typical
deployments are 1000 users or less per server.
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Chapter 4: Collaboration
Cisco MCS 7828
The Cisco MCS 7828 is a more powerful variant of the Cisco MCS 7825 for use with Cisco Unified
Communications Manager Business Edition. Depending on generation, it has a more powerful CPU, more
memory, and more hard disk space than the Cisco MCS 7825, but is otherwise identical. Typical deployments
are 500 users or less per server.
Cisco MCS 7835
The Cisco MCS 7835 is a 2RU high, high-availability server platform with a single CPU, up to eight hot-swap hard
disks, dependent on software product (usually only two), a RAID 1/0 controller, hot-swap redundant fans, and
redundant hot-swap power supplies. Typical deployments are 2500 users or less per server.
Cisco MCS 7845
The Cisco MCS 7845 is a more powerful variant of the Cisco MCS 7835 used for higher-capacity deployments.
It uses dual CPUs and up to eight hot-swap hard disks (though usually only four are supported by the Cisco
software); otherwise it is identical to the Cisco MCS 7835. Typical deployments are for 5000 to 7500 users or
less per server.
Ideal for Companies That Need These Features
Cisco MCS 7816
• Low-price solution ideal for small customer deployments
• Rack form-factor
Cisco MCS 7825
• Small customer deployments where storage fault tolerance is important
• Rack-form factor
Cisco MCS 7835
• Medium-sized customer deployments where storage fault tolerance is important
• Power and fan redundancy
• Rack-form factor
Cisco MCS 7845
• Large-sized customer deployments where storage fault tolerance is important and power and
fan redundancy are important
• Rack-form factor
Specifications
Specifications vary by Cisco MCS 7800 model, generation and manufacturer. Please see the datasheets at
http://www.cisco.com/go/mcs and the parts lists at http://www.cisco.com/go/swonly for specifications.
Selected Part Numbers and Ordering Information
The part number to order depends on a number of factors, including but not limited to:
• The 7800 model, e.g. 7816, 7825, etc.
• The manufacturer and generation, e.g. –H3, -I3, etc.
• Whether the server will be shipped “bare-metal”, or with a software media kit, or with a factory pre-installed
software image
• With what software product the server will be used
Sample part numbers are provided below to illustrate part number syntax for the above factors. Check the
documentation for your software product as well as the descriptions of the part numbers below for assistance
with ordering the correct hardware.
MCS-7816-I4-CCE1 /
MCS-7816- I4-CCX1 /
MCS-7816- I4-IPC1
Cisco Media Convergence Server 7816- I4
MCS-7816-H4-CCE1 /
MCS-7816- H4-CCX1 /
MCS-7816- H4-IPC1
Cisco Media Convergence Server 7816- H4
MCS-7825- I4-IPC1 /
MCS-7825- I4-ECS1 /
MCS-7825- I4-CCX1
Cisco Media Convergence Server 7825- I4
MCS-7835-H2-IPC2 /
MCS-7835-H2-ECS1 /
MCS-7835-H2-CCX1
Cisco Media Convergence Server 7835-H2 V02
MCS-7835-I2-IPC2 /
MCS-7835-I2-ECS1 /
MCS-7835-I2-CCX1
Cisco Media Convergence Server 7835-I2 V02
MCS-7845-H2-IPC2 /
MCS-7845-H2-ECS1 /
MCS-7845-H2-ECS2 /
MCS-7845-H2-CCX1/CCE2
Cisco Media Convergence Server 7845-H2 V02
Chapter 4: Collaboration
4-15
MCS-7845-I2-IPC2 /
MCS-7845-I2-ESC1 /
MCS-7845-I2-ESC2 /
MCS-7845-I2-CCX1
CCX1/CCE2
Cisco Media Convergence Server 7845-I2 V02
For More Information
For more information about the Cisco Media Convergence Server, visit:
http://www.cisco.com/go/mcs and http://www.cisco.com/go/swonly.
Cisco ATA Analog Telephone Adapter
The Cisco ATA 186 Analog Telephone Adaptor brings analog telephones into
the networked world. The Cisco ATA addresses the low-end product portfolio
need by targeting the enterprise, business local services, small-office
environment, and the emerging managed voice-services market. These costeffective handset-to-Ethernet adaptors help enable analog devices, such as
phones and fax machines, to support voice-over-IP (VoIP) services.
Cisco ATA adapters can be configured to use the standards-based VoIP protocols Session Initiation Protocol
(SIP) and Skinny Client Control Protocol (SCCP).
Ideal for Companies That Need These Features
Cisco ATA Analog Telephone • Analog devices such as phones and fax machines enabled to support VoIP services by
converting the analog signal into an IP signal
Adaptors
• Continuing use of existing analog phones with IP network
Key Features
• Autoprovisioning with Trivial File Transfer Protocol (TFTP) provisioning servers
• Automatic assignment of IP address, network route IP, and subnet mask through Dynamic Host Configuration
Protocol (DHCP)
• Optional web configuration through built-in web server
• Optional touch-tone telephone keypad configuration with voice prompt
• Administration password to protect configuration and access
• Advanced preprocessing to optimize full-duplex voice compression
• High-performance line-echo cancellation to eliminate noise and echo
• Voice activity detection (VAD) and comfort noise generation (CNG) to save bandwidth by delivering voice, not
silence
• Dynamic network monitoring to reduce jitter artifacts such as packet loss
Specifications
Feature
Cisco ATA 186
Cisco ATA 188
Telephone and network
interfaces
2 RJ-11 FXS ports
1 RJ-45 interface for network connections
2 RJ-11 FXS ports
1 RJ-45 interface for network connections
1 RJ-45 “switch port” for connection to PC or
another downstream Ethernet device
Note: “Daisychaining” multiple ATAs together
through the second RJ-45 port is not
supported
Dimensions (H x W x D)
1.5 x 6.5 x 5.75 in.
(3.8 x 16.5 x 14.6 cm)
1.5 x 6.5 x 5.75 in. (3.8 x 16.5 x 14.6 cm)
Weights
15 oz (425 gm)
15 oz (425 gm)
VoIP Protocols
SIP (RFC 2543); SCCP
SIP (RFC 2543); SCCP
Selected Part Numbers and Ordering Information
ATA186-I1-A
Cisco ATA 186 2-port adaptor, 600 ohm impedance1
ATA186-I2-A
Cisco ATA 186 2-port adaptor, complex impedance (270 ohm in series w/ 750 ohm and 150 nF
in parallel)1
1.
Some countries have telephone networks that list multiple impedance requirements., so closely approximate the impedance of the typical
handsets used in the region when selecting the proper configuration to avoid poor echo cancellation performance.
4-16
Chapter 4: Collaboration
For More Information
For more information about the Cisco ATA analog telephone adapters, visit:
http://www.cisco.com/en/US/products/hw/gatecont/ps514/index.html.
Cisco Smart Business Communications System
The Cisco Smart Business Communications System (SBCS) combines voice, data, video, fax, and wireless into a
single, purpose-built platform. This easy-to-deploy, easy-to-use solution will change the way customers
communicate among their employees and with their customers, helping them become more efficient and more
effective. With flexible support for up to 48 users and expansion capabilities for up to 64 users and up to five
interconnected offices, the Cisco Smart Business Communications System can grow as customers grow.
Key Features
• Comprehensive connectivity—Cisco Unified Communications 500 Series for Small Business includes robust
voice and call-processing capabilities, voice messaging, public-switched-telephone-network (PSTN) and
Internet connectivity, integrated firewall, and an optional integrated wireless LAN (WLAN) access point. Up to
five Cisco Unified 500 Series can be connected for interoffice calling and transfers, including phone
connectivity for remote employees, teleworkers, and other mobile staff.
• Full portfolio of IP phones—The Cisco Smart Business Communications System supports the full portfolio of
Cisco Unified IP Phones, including new value-priced Cisco Unified Communications 500 Series IP Phones
and the Cisco SPA500 Series family of affordable IP phones for small business, designed to work specifically
with the Cisco Unified Communications 500 Series. The phones offer a robust feature set and provide an
intuitive, rich user experience with wideband audio to connect employees and offices, application support on
the phone to enhance productivity, and encryption for enhanced security.
• Switching—Innovative Cisco Catalyst Express 520 Series switches with Power over Ethernet (PoE) support a
variety of networking needs, with best-practice configuration through Cisco Smartports. Seamless integration
support for the new Cisco ESW 500 Series Switches quickly and simply integrate with Cisco SBCS. The ESW
switch portfolio includes Fast Ethernet, Gigabit Ethernet, and PoE models, are supported by a competitive
warranty and services and provide a single high-performance and secure platform for any small business
voice, video, data and wireless need.
• Routing—The Cisco Unified Communications 500 Series supports static routing and routing between VLANs
and the built-in interfaces. Additionally, SBCS can be used with the Cisco 520 Series Secure Router which
combines Internet access and wireless services to protect the business from threats and malware in a single
easy-to-use device. The Cisco 520 Series Secure Router brings together multiple technologies to help lower
costs, improve network security, and simplify network management.
• Application integration—Desktop applications provide capabilities such as visual access to voicemail,
integration with e-mail, click to dial from any application, integrated faxing, and dynamic call recording. These
applications include Cisco Unified CallConnector, Microsoft Dynamics CRM software, and additional thirdparty business-productivity applications. The following new integrated Smart Applications on the Cisco
Unified Communications 500 Series platform bolster productivity: Cisco WebEx PhoneConnect,
TimeCardView (with Cisco Unity Express) and Single Number Reach.
• Collaboration—The Cisco Smart Business Communications System supports impromptu video
communications, instant messaging, and presence capabilities to accelerate business processes for
competitive advantage. It provides support for 8-party impromptu voice conferencing and up to 32-party Meet
Me conference bridge capabilities.
• Secure wireless—Cisco Mobility Express provides highly secure, integrated business-class wireless network
capabilities for greater flexibility. It allows customers to offer wireless guest access to the Internet without
providing access to the internal network.
• Simplified management—A GUI-based system configuration and management tool, Cisco Configuration
Assistant, makes it easy to set up and administer the Cisco SBCS.
• Reduced complexity and improved reliability—Cisco SBCS reduces the complexity of the typical multivendor
small business network and improves reliability through tighter integration of the critical components of an
organization’s network and phone system, all supported end to end by Cisco.
• Easy to own—The application is simple to order, with easy finance options available through Cisco Capital
(includes Easy Lease); multilevel service options help ensure optimal return on investment (ROI).
• Flexible deployment options—The application works in customer premises, hosted, or managed service
scenarios. It is available in desktop or 19-inch rack-mount form factors.
Specifications
Feature
Cisco Smart Business Communications System
Platform
Cisco Unified Communications 500 Series, Cisco Catalyst Express 520 Series Switches, Cisco
521 Wireless Express Access Point, Cisco 526 Wireless Express Mobility Controller, Cisco
Unified IP Phones
Chapter 4: Collaboration
4-17
Phones supported
521G, 521SG, 524G, 524SG, 7985G, 7975G, 7971G-GE, 7970G, 7965G, 7961G/GE, 7960G,
7945G, 7941G/GE, 7940G, 7912G, 7911G, 7905G, 7902G, 3911, wireless phone 7920,
expansion module 7914, IP Conference station 7936, Cisco IP Communicator, Cisco Unified
Video Advantage video telephony offering
IOS Images
12.4(11)XW9 (on Cisco UC500)
Selected Part Numbers and Ordering Information
Cisco Smart Business Communications System
Cisco Unified Communications 500 Series
UC520-8U-4FXO-K9
8U Unified CME base, Cisco Unity Express, and phone FL w/4FXO, 1VIC
UC520-24U-8FXO-K9
24U Unified CME base, Cisco Unity Express, and phone FL w/8FXO, 1VIC
UC520-48U-12FXO-K9
48U Unified CME base, Cisco Unity Express, and phone FL w/12FXO, 1VIC
Cisco Unified Communications 500 Series Models with Optional Integrated WLAN Access Point
UC520W-8U-4FXO-K9
8U Unified CME base, Cisco Unity Express, and phone FL w/4FXO, 1VIC, Wi-Fi
UC520W-16U-4FXO-K9
16U Unified CME base, Cisco Unity Express, and phone FL w/4FXO, 1VIC, Wi-Fi
Cisco 520 Series Secure Router
SR520ADSL-K9=
Cisco Secure Router 520-ADSL features ADSL over basic telephone service WAN connectivity
SR520WADSL-K9=
Cisco Secure Router 520W-ADSL features ADSL over basic telephone service WAN
connectivity and integrated wireless support
Cisco Catalyst Express 520 Series Switches
WS-CE520-8PC-K9
8 10/100 access ports with PoE + 1 10/100/1000 or SFP ports
WS-CE520-24TT-K9
24 10/100 access ports + 2 10/100/1000 ports
Cisco ESW 500 Series Switches
ESW-540-24P-K9
24 10/100 ports with PoE + 4 10/100/1000BASET (2 combo* SFP ports)
ESW-520-48P-K9
48 10/100 ports with PoE + 2 10/100/1000BASET and SFP ports
ESW-520-24P-K9
24-port 10/100/1000 with PoE and 4 combo* SFP ports
*Combo SFP slots include one 10/100/1000BASET Ethernet port and 1 SFP Gigabit Ethernet slot for fiber, 1 port active at a time
Cisco Mobility Express Products
Cisco 521G Wireless Express Access Point
AIR-AP521G-A-K9
Standalone mode upgradeable to controller mode; 802.11b/g; integrated antennas; FCC
regulatory domain
AIR-LAP521G-A-K9
Controller mode; 802.11b/g; integrated antennas; FCC regulatory domain Requires WLC526
License-based upgrades are available for the Unified Communications 500 Series models. This allows
upgrades from the 8-user, desktop form factor version to the 16-user version. In addition, the 24-user system,
available in the 19-inch rack mount form factor, can be upgraded to a 32 or 48-user system and a 32 user
system can be upgraded to 48 users. A software license upgrade from 48 to 64 users is also available.
Upgrades to 64 users must be from a 48 user system; upgrades to 64 users from a 24 or 32 user system are not
available.
For customers that want to move from the 8/16-user version to the 24/32/48-user version, a hardware
replacement is required. The Cisco to Cisco Technology Migration Program (TMP) will provide a 10 percent
credit of the original list price toward the larger system. More information on the TMP can be found at http://
www.cisco.com/go/tradein.
For More Information
For more information about the Cisco Smart Business Communications System, visit: http://www.cisco.com/go/sbcs.
Cisco Unified Communications Manager
Cisco Unified Communications Manager is the powerful call-processing component of the Cisco Unified
Communications Solution. It is a scalable, distributable, and highly available enterprise IP telephony callprocessing solution that focuses on lowering the total cost of ownership for customers and improving the user
experience of end users and system administrators. Major highlights include:
• Local route groups and transformation patterns greatly reduce the configuration effort to create dial plans.
• Intelligent bridge selection saves customers money by optimizing the use of video bridge resources.
• Trusted relay points enable trusted quality of service and Call Admission Control, as well as trusted VLAN
traversal for unified communications software clients.
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Chapter 4: Collaboration
• Early offer support with G.729 on Session Initiation Protocol (SIP) trunks provides the savings of lowbandwidth codecs.
Key Features
• Cisco Unified Communications Manager is installed on Cisco 7800 Series Media Convergence Server
platforms and selected third-party servers.
• Multiple Cisco Unified Communications Manager servers can be clustered and managed as a single entity.
The application offers scalability from 1 to 30,000 IP phones per cluster, with load-balancing and callprocessing service redundancy. Interlinking allows system capacity to reach 1 million users in a system of
more than 100 sites. The solution aggregates the power of multiple, distributed installations, enhancing the
scalability and accessibility of the servers to phones, gateways, and applications, and triple call-processing
server redundancy improves overall system availability.
• Call Admission Control (CAC) helps ensure that voice quality of service (QoS) is maintained across constricted
WAN links, and automatically diverts calls to alternate public-switched-telephone-network (PSTN) routes
when WAN bandwidth is not available.
• Devices can automatically update location information as they move from location to location to improve CAC
and emergency service performance.
• This solution effectively supports IP phone activities; Cisco Unified Communications Manager Assistant has
been ported to an Extensible Markup Language (XML) service that can be run on the phone, allowing
assistants that handle executive and manager phones to have increased features without having to rely on a
PC to provide the user interface.
• Cisco Unified Communications Manager integrates with a Lightweight Directory Access Protocol (LDAP)
directory such as Active Directory to provide required security features.
• Cisco Unified Communications Manager provides improved call routing to remote phones connected over a
WAN. It allows alternate routing when the WAN is out of bandwidth or out of service. It provides routing to the
originally called phone number through the PSTN or can call an alternate phone such as a mobile phone
during a WAN failure or an out-of-bandwidth situation.
• Access through a full GUI and a command-line interface facilitates diagnostics. The solution supports all
system management activities such as disk-space monitoring, system monitoring, and upgrades, which are
either automated or controlled. The solution supports basic systems management features such as starting or
stopping services and rebooting the appliance.
• The solution is preloaded with Cisco Security Agent.
• An expanded Session Initiation Protocol (SIP) trunk interface conforms to RFC 3261, allowing support of video
calls over the SIP trunk. Cisco Unified Communications Manager supports line-side devices, including IETF
RFC 3261-compliant devices available from Cisco and other manufacturers.
• The Resource Reservation Protocol (RSVP) agent on a Cisco router extends CAC capability beyond a huband-spoke topology within a cluster.
• Simple Network Management Protocol (SNMP) support allows managers to set and report traps on conditions
that could affect service and send them to the remote-monitoring systems.
Specifications
Feature
Cisco Unified Communications Manager1
Pre-installed Software
Cisco Unified Communications Manager, configuration database, administrative software, CDR
Analysis and Reporting Tool, Bulk Administration Tool (BAT), Real-Time Monitoring Tool (RTMT),
Cisco Conference Bridge, Locale Installer, JTAPI, Telephony Service Provider, Cisco Unified
Communications Manager Assistant, Cisco Unified Mobility, Cisco Unified IP Phone Address
Book Synchronizer, Cisco Dialed Number Analyzer
Platforms
Media Convergence Server (MCS); Selected third-party servers
New and Enhanced User
Features
• For easier administration, saving you time and resources—Calling party normalization; E.164
with “+” dialing; local route groups and transformation; trusted relay point; intelligent bridge
selection, IP phone migration tool, Cisco Data Migration Assistant enhancements.
• Mobility features—Dial via Office; directed call park; reverse callback; simultaneous ring timeof-day access list
• Greater interoperability with partners—Click to conference with IBM Sametime; simultaneous
ring Uniform Resource Identifier (URI) dialing with Microsoft OCS; T.38 Fax interoperability with
Microsoft Exchange; Active Directory 2008, Q.SIG variant provisioning, IPv6 support, Open
LDAP support, H.235 video support
• New telephony features—Directed call pick up; do not disturb — call reject; extension mobility
feature safe; Phone services provisioning, abbreviated dialing enhancements, drop any
conference party from CTI-enabled endpoint
• Additional localization—Estonian; Latvian; Lithuanian
• New SIP support—Single button barge; join across lines; busy-lamp-field (BLF) alert; BLF
pickup; conference chaining; do not disturb — call reject; Cisco Unified IP Phone 7931G
Chapter 4: Collaboration
4-19
New and Enhanced System • Abbreviated dialing enhancements
Capabilities
• Alternate automatic routing (AAR); Attenuation and gain adjustment per device (phone and
gateway)
• Automated bandwidth selection: auto route selection (ARS)
• Codec support for automated bandwidth selection: G.711 (mu-law and a-law), G.722, G.722.1,
G.723.1, G.728, G.729A/B, GSM-EFR, GSM-FR, and wideband audio (proprietary 16-bit
resolution; 16-kHz sampled audio); Digit analysis and call treatment (digit string insertion,
deletion, stripping, dial access codes, and digit string translation); Distributed call
processing—Deployment of devices and applications across an IP network; Virtual clusters of
up to eight Cisco Unified Communications Manager servers for scalability, redundancy, and
load balancing; Maximum of 7500 IP phones per Cisco Unified Communications Manager
server and 30,000 per server cluster (configuration-dependent); Maximum of 100,000 busyhour call completions (BHCCs) per Cisco Unified Communications Manager server and
250,000 per server cluster (configuration-dependent); Intercluster scalability to more than 100
sites or clusters through H.323 gatekeeper; Intracluster feature and management
transparency
• Fax over IP—G.711 pass-through and Cisco Fax Relay; Forced authorization codes and client
matter codes (account codes); Hotline and private line automated ringdown (PLAR); Hunt
groups—Broadcast, circular, longest idle, and linear; Language support for client-user
interfaces (languages specified separately)
• Ipv6 support—Dual stack deployment of IPv4 and IPv6 is supported, enabling graceful
migrations from IPv4 to IPv6 networks
• Multiple remote Cisco Unified Communications Manager platform administration and debug
utilities—Prepackaged alerts, monitor views, and historical reports with RTMT; Real-time and
historical application performance monitoring through operating system tools and SNMP;
Monitored data collection service; Remote terminal service for off-net system monitoring and
alerting; Real-time event monitoring and presentation to common syslog; Trace setting and
collection utility; Browse to onboard device statistics; Clusterwide trace setting tool; Trace
collection tool; Multisite (cross-WAN) capability with intersite CAC
• Off-premises extension (OPX); Outbound call blocking; Out-of-band dual tone multifrequency
(DTMF) signaling over IP; PSTN failover on route nonavailability—AAR; Call preservation—
redundancy and automated failover—on call-processing failure; Station-to-station
• Q.SIG variant provisioning, to configure either ISO or ECMA variants on a gateway or trunk
basis to a single Cisco Unified Communications Manager cluster.
• Security—Device authentication; New model phones have an embedded X.509v3 certificate;
a certificate authority proxy function (CAPF) is used to install locally significant certificate in
the phones.
• Cisco Unified SRST
• Silence suppression and voice activity detection; Simplified North American Numbering Plan
(NANP) and non-NANP support; T.38 fax support (H.323 and SIP); Time-of-day, day-of-week,
and day-of-year routing and restrictions
• SIP line and trunk enhancements; directed call pickup, join across lines, single button barge,
and others. Added security with support of secure RTP over SIP trunk.
• Toll restriction—Dial-plan partition; Toll-fraud prevention—Prevent trunk-to-trunk transfer; Drop
conference call when originator hangs up; Require forced authorization codes
• Unified device and system configuration; Unified dial plan
• Video codecs: H.261, H.263, H.264, and Cisco Wideband Video Codec (Cisco Unified Video
Advantage)
• Video Telephony (SCCP, H.323, and SIP)
Sample Subset of
Administrative Features
1.
• Conceals seconds calculation
• Mean Opinion Score (MOS) calculation using K-Factor
• Support for password aging, complex password requirements, one-time passwords, with
LDAP directory
• Voice quality statistics on a call-by-call basis
• Application discovery and registration to SNMP manager
• Intelligent Bridge Selection
• Automated alternate routing groups, local route groups, and transformation patterns
• AXL SOAP API with performance and real-time information, bulk administration
Additional RAM may be required in Media Convergence Servers to support existing and enhanced services in Cisco
Unified Communications Manager.
Selected Part Numbers and Ordering Information
UNIFIED-CM-7.0
Cisco Unified CM 7.0 Top Level Part Number
For More Information
For more information about Cisco Unified Communications Manager, visit: http://www.cisco.com/go/callmgr.
4-20
Chapter 4: Collaboration
Cisco Unified Communications Manager Assistant
Included with Cisco Unified Communications Manager, Cisco Unified Communications Manager Assistant
provides the call-routing and call-management capabilities required in a manager or administrative assistant
business environment while giving users a choice of phone devices that better fit their needs. By combining a
PC-based console application with various softkeys and display panes on Cisco Unified IP Phones, it can
present users job-specific tools, such as directories with Click-to-Dial and drag-and-drop functions, to more
efficiently manage calls.
Cisco Unified Communications Manager Assistant is configured in either proxy-line mode or shared-line
mode. In proxy-line mode, managers and assistants have different directory numbers or lines on their
phones, but calls to managers are usually diverted to the assistant’s line based on customizable dynamic
filters. In shared-line mode, both managers and assistants share the same directory number, but assistants can
handle calls without disturbing managers. Either mode can be used in conjunction with the PC-based console
application or a new Extensible Markup Language (XML)-based phone service that does not require a PC.
Ideal for Companies That Need These Features
Cisco Unified
Communications Manager
Assistant
• Administrative assistants who need an efficient way to monitor and manage calls
for multiple managers
• Managers who regularly have their calls answered by an assistant
For More Information
For more information about Cisco CMA, visit: http://www.cisco.com/go/ipma.
Cisco Unified Communications Manager Business Edition
Cisco Unified Communications Manager Business Edition (CUCMBE) is designed for medium-sized businesses
with up to 500 employees and up to 20 sites (19 remote sites). The Cisco Unified Communications Manager
Business Edition integrates the benefits of voice, video, mobility, and messaging on a single platform. Previously,
organizations needed one hardware server for each application. Consolidating applications on a single server
makes the Cisco Unified Communications Manager Business Edition a cost-effective solution by eliminating the
need to have multiple hardware servers to run each application. It also dramatically simplifies the installation,
support, upgrade, and ongoing management of the system, thereby reducing the total cost of ownership (TCO).
Key Features
The Cisco Unified Communications Manager Business Edition inherits nearly all of the core features and
functions of the Cisco Unified Communications Manager and Cisco Unity Connection products. Some of the
core capabilities are summarized here.
• Call control—In addition to standard telephony features such as call coverage, call transfer, call waiting, hold,
conference, park, and pickup, Cisco Unified Communications Manager Business Edition delivers a powerful
set of telephony features for medium-sized businesses -- for instance, intercom with whisper page, do not
disturb, hold reversion, immediate divert to voicemail, and hunt groups.
• Lightweight Directory Access Protocol (LDAP) synchronization and authentication
• Support for up to 20 Survivable Remote Site Telephony (SRST) sites using a centralized call-processing
model
• Session Initiation Protocol (SIP) support
• Call Admission Control (CAC)
• Powerful Cisco Unified Mobility capabilities
• Cisco Unity Connection voice and integrated messaging
• Conferencing and calendaring integration
• Personal Web administration
Specifications
Feature
Cisco Unified Communications Manager Business Edition
Platform
The Cisco Unified Communications Manager Business Edition software suite is supported on
the Cisco MCS 7828 Unified Communications Manager Business Edition Appliance, a member
of the Cisco media convergence server portfolio.
Maximum total users
500
Mailboxes and voicemail
ports
500 mailboxes and 24 voicemail ports
Number of remote sites
20 (centralized call processing, with Cisco Unified Survivable Remote Site Telephony [SRST] for
redundancy)
Chapter 4: Collaboration
4-21
Telephony and voicemail
feature limitations
Cisco Unified Communications Manager Business Edition supports all the standard telephony
features of Cisco Unified Communications Manager and voice-messaging features of Cisco
Unity Connection except the following:
• Call processing and voicemail redundancy
• Distributed call processing—Cisco Unified Communications Manager Business Edition is
supported only in the centralized call-processing model with Cisco Unified SRST.
User and Administrator Features
For a summary of user and administrator features, please refer to the Cisco Unified Communications Manager 7.0 and Cisco
Unity Connection 7.0 data sheets.
Supports 14 core languages for user locales, the voicemail telephone user interface, and the GUI.
In addition to the core languages, Cisco Unified Communications Manager supports an additional 13 user localizations.
Selected Part Numbers and Ordering Information
Cisco Unified Communications Manager Business Edition can be ordered in a couple of different ways, either independently
(with traditional licenses) or as part of a workspace bundle (with workspace licenses).
Both Cisco Unified Communications Manager Business Edition licenses require purchasing a starter bundle. The starter bundles
include all the unified communications server and client software for the applications included under the licenses, the Cisco MCS
7828 server hardware for deploying Cisco Unified Communications Manager Business Edition, and licenses for the first 50 users.
To deploy Cisco Unified Presence, customers need to purchase a separate adjunct server.
MCS7828I4-K9-WL
CUCMBE, 7828-I4 appliance, Workspace License 50 Users
MCS7828H3-K9-WL
CUCMBE, 7828-H3 appliance, Workspace License 50 Users
For More Information
For more information about the Cisco Unified Communications Manager Business Edition, visit:
http://www.cisco.com/go/cmbe.
Cisco Unified Communications Manager Express
Cisco Unified Communications Manager Express provides call processing for Cisco Unified IP phones for
small-office or branch-office environments. It enables the large portfolio of Cisco integrated services routers to
deliver unified communications features that are commonly needed by business users to meet the voice and
video communications requirements of the small or medium-sized office. Cisco Unified Communications
Manager Express allows the deployment of a cost-effective, highly reliable communications system using a
single device using Cisco IOS Software.
Key Features
• Low cost —This full-featured call processing solution is integrated into Cisco Integrated Services Routers
and Cisco Multi-service Access Routers that deliver a small footprint and are simple to deploy, administer,
and maintain
• Comprehensive feature set—Innovative key system and small private branch exchange (PBX) capabilities
available within feature-rich Cisco IOS software
• Business process transformation—Integration with existing business process applications, such as
Customer Relationship Management (CRM), delivered in combination with Cisco Unified CallConnector
applications
• Increased employee productivity—Users have call control, location, and status of other users with Cisco
Unified CallConnector for Microsoft Windows, a presence-based Windows application
• User-specified call handling—Users can take advantage of single number reach by extending incoming
business calls to mobile or home phones based on rules they specify with Cisco Unified CallConnector
Mobility
• Easy installation and changes—An intuitive management interface makes moves, adds and changes easy
• Industry-leading investment protection—The solution designed to support up to 250 users can interoperate
with Cisco Unified Communications Manager, and enables planned migration strategies in support of future
growth requirements
Specifications
Feature
Cisco Unified Communications Manager Express
Platform
Cisco 1861, 2801, 2811, 2821, 2851, 3250, 3270, 3825, and 3845 Integrated Services Routers.
Cisco Unified 500 Series for Small Business as part of Cisco Smart Business Communications
System
Phones Supported
All Cisco Unified IP Phones 7900 Series and Cisco Unified SIP Phones 3900 Series
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Chapter 4: Collaboration
IOS Images
Version 3.3 supported with IOS 12.4 mainline; Version 3.4 with IOS 12.4(4)T; Version 4.0 with IOS
12.4(9)T, Version 4.1 with 12.4(15)T; Version 7.0 with 12.4(20)T. Version 7.1 with 12.4(24)T. Version
4.0 is the recommended release for most customers.
Selected Part Numbers and Ordering Information
Cisco Integrated Service Routers Unified Communications Bundles that include the Cisco Router, Cisco Unified Communications
Manager Express Feature License, Cisco Unity Express hardware and licensing, Cisco Unified IP Phone licensing and Cisco
Unified CallConnector for Microsoft Windows licensing.
C3845-35UC-VSEC/K9
UC plus Security with Cisco Unity Express—Cisco 3800 Series Integrated Services Routers:
Cisco 3845 base router, 128 MB flash, 512 MB DRAM, DSP-64, NME-CUE, CCME FL for 35 users,
CUE FL for 35 users, 35 phone device licenses, Cisco IOS Advanced IP Services, 10 UCC
desktop client licenses
C2851-35UC-VSEC/K9
UC plus Security with Cisco Unity Express—Cisco 2800 Series Integrated Services Routers:
Cisco 2851 base router, 128 MB flash, 256 MB DRAM, DSP-48, NME-CUE, CCME FL for 35 users,
CUE FL for 35 users, 35 phone device licenses, Cisco IOS Advanced IP Services, 10 UCC
desktop client licenses
C2801-10UC-VSEC/K9
UC plus Security with Cisco Unity Express—Cisco 2800 Series Integrated Services Routers:
Cisco 2801 base router, 128 MB flash, 256 MB DRAM, DSP-32, AIM-CUE, CCME FL for 10 users,
CUE FL for 10 users, 10 phone device licenses, Cisco IOS Advanced IP Services, 2 UCC
desktop client licenses
C3845-35UC/K9
UC with Cisco Unity Express—Cisco 3800 Series Integrated Services Routers: Cisco 3845
base router, 128 MB flash, 512 MB DRAM, DSP-64, NME-CUE, CCME FL for 35 users, CUE FL for
35 users, 35 phone device licenses, Cisco IOS SP Services, 10 UCC desktop client licenses
C2851-35UC/K9
UC with Cisco Unity Express—Cisco 2800 Series Integrated Services Routers: Cisco 2851
base router, 128 MB flash, 256 MB DRAM, DSP-48, NME-CUE, CCME FL for 35 users, CUE FL for
35 users, 35 phone device licenses, Cisco IOS SP Services, 10 UCC desktop client licenses
C2801-10UC/K9
UC with Cisco Unity Express—Cisco 2800 Series Integrated Services Routers: Cisco 2801
base router, 128 MB Flash, 256 MB DRAM, DSP-32, AIM-CUE, CCME FL for 10 users, CUE FL for
10 users, 10 phone device licenses, Cisco IOS SP Services 2 UCC desktop client licenses
C1861-UC-4FXO-K9
UC with Cisco Unity Express—Cisco 1800 Series Integrated Services Routers: Cisco 1861, 128
MB flash, 256 MB DRAM, DSP-32, 4 FXS, 4 FXO/2BRI, 8 PoE, AIM-CUE, CCME FL for 8 users,
CUE license for 8 users, 10 phone device licenses, Cisco IOS SP Services, 2 UCC desktop
client licenses
For More Information
For more information about the Cisco Unified Communications Manager Express, visit: http://www.cisco.com/go/ccme.
Cisco Unified Survivable Remote Site Telephony
Cisco Unified Survivable Remote Site Telephony (SRST) provides critical backup telephony functions at remote
branch offices when connectivity to the centrally located Cisco Unified Communications Manager fails (that is,
the WAN link is interrupted). During WAN outage the Cisco Unified SRST-enabled router provides robust
telephony services (including off-net calls to 911). This product is ideal for enterprise organizations looking to
cost-effectively deploy IP telephony in their branch-office locations. Cisco Unified SRST is available on the
Cisco 880 Series, 1861,and 2800 and 3800 Series Integrated Services Routers and the Cisco Catalyst 6500
Series Switches using the Cisco Communications Media Module (CMM).
Key Features
• Business resiliency is achieved through redundant, localized call processing with intelligent and automatic
failover configuration—no manual IT or telecom intervention is required.
• This single appliance device is ideal for routing, security, public switched telephone network (PSTN) gateway
services, and call control during WAN outages.
• Cisco Unified SRST supports all Cisco Unified IP Phones, supporting 8 to 730 phones per platform.
• All common PSTN interfaces and protocols are supported, in addition to support for both internal and external
calling during failover with calls maintained during failover and fall-back.
• Voicemail is supported during WAN outages with local Cisco Unity Express or centralized Cisco Unity unified
messaging through the PSTN.
Selected Part Numbers and Ordering Information
SRST Platform Density and Feature License*
Part Number
Part Number (spare)
Platform
Number of Phones
Supported
Chapter 4: Collaboration
4-23
Included
Included
Cisco 880
Up to 4
Included
Included
Cisco 1861
Up to 15
FL-SRST-25
FL-SRST-25=
Cisco 2801
Up to 25 phones
FL-SRST-50
FL-SRST-50=
Cisco 2821
Up to 50 phones
FL-SRST-100
FL-SRST-100=
Cisco 2851
Up to 100 phones
FL-SRST-250
FL-SRST-250=
Cisco 3845
Up to 250 phones
***
***
Cisco 3845
Up to 730 phones
FL-SRST-480
FL-SRST-480=
Cisco Catalyst 6500
Communication Media
Module
Up to 336 phones**
* The number of phones supported by SRST have been changed to multiples of 5 starting with Cisco IOS Software
Release 12.4(15)T3.
** The Cisco Catalyst 6500 Series CMM supports Cisco Unified SRST 4.0 with Cisco IOS Software Release 12.4, and Cisco
Unified SRST 2.1 with Cisco IOS Software Release 12.2(13)ZC.
*** There are no corresponding part numbers, but you can purchase multiple parts to reach the desired phone count.
For More Information
For more information about Cisco Unified SRST, visit: http://www.cisco.com/go/srst.
Cisco Unified IP Phones 3900 Series
The Cisco Unified SIP Phone 3911 is an affordable, entry-level single-line SIP-based endpoint that is designed
for environments with low communication needs such as lobbies, hallways, cafeterias, classrooms and can be
used within retail and manufacturing environments.
The Cisco Unified SIP Phone 3911 can grow with the organization whether it is a small, mid-sized or large
enterprise business. Easy to administer and maintain, the endpoint includes support for speakerphone,
dedicated keys for common telephony features and LED’s for status of commonly used functions.
Key Features
• Half-duplex speakerphone and microphone
• Fixed keys for one-touch access to redial, transfer, conference, hold, line, select, mute, speakerphone and
voicemail keys
• LED’s to indicate status of commonly used features
• 2 line x 24 character monochrome display
• Two menu select keys and two-way rocker for scrolling control
Specifications
Feature
Cisco Unified IP Phones 3900 Series
Integral Switch
No
Display
144x32 monochrome
Programmable (line) keys
0
Programmable (soft) keys
0
Speakerphone
Half-duplex
Headset port
No
Wideband audio
No
iLBC support
No
“5-way” navigation cluster
No
XML application
No
Extension mobility
No
Video Advantage Camera
support
No
Signaling protocol
SIP
4-24
Chapter 4: Collaboration
Selected Part Numbers and Ordering Information
CP-3911
Cisco Unified SIP Phone 3911
For More Information
For more information on the Cisco Unified SIP Phone 3900 Series, go to
http://www.cisco.com/en/US/products/ps10326/index.html.
Cisco Unified IP Phones 6900 Series
The Cisco Unified IP Phone 6900 Series is a complementary addition to
the Cisco Unified IP Phone portfolio for enterprises that includes the
Cisco Unified IP Phone 3900 and IP Phone 7900 Series.
The Cisco Unified IP Phone 6900 Series introduces a simple and earthfriendly ergonomic design, delivering an enhanced user experience for
customers seeking cost-effective, robust voice communication
services with traditional telephony-like user experience. This phone is an
ideal solution for enterprise campus, enterprise branch office, satellite office, remote teleworking, and contact
center environments.
The Cisco Unified IP Phone 6900 Series also brings a more responsible design with earth-friendly
enhancements to reduce power consumption and increase energy savings for customers. These phones take
advantage of recyclable and reground plastics and offer a deep-sleep mode option, which reduces power
consumption in off-work hours and offers 50-percent power savings versus normal daytime use.
Key Features
• Backlit, antiglare, pixel-based graphical monochrome displays offer readability and scrollable access to
calling features and text-based XML applications.
• Tri-color illuminated line and feature keys provide quick call status indication.
• Four dynamic soft-label keys and a scroll toggle-bar present calling and navigation options.
• You have a choice of two colors (charcoal and arctic white) and handset styles (slimline and standard).
• The Cisco Unified IP Phone 6900 Series phones have fixed keys for common telephony functions such as
mute, hold, conference, transfer, messaging, and directories.
• The keys are rounded and ergonomic.
• You can co-locate your PC within your workspace with an integrated 10/100 Ethernet switch on the phone.
• The phones have a full-duplex speakerphone and integrated headset ports.
• The phones offer seven user-adjustable ringtones.
• A deep-sleep power option provides up to 50-percent savings in power consumption during off-work hours.
• The Cisco Unified IP Phone 6900 Series phones support Cisco Skinny Client Control Protocol (SCCP).
• The phones support G.711a, G.711, G.729a, G.729b, and G.729ab audio-compression codecs.
• Software upgrade support is provided through a Trivial File Transfer Protocol (TFTP) server.
Specifications
Feature
6921
6941
6961
Integral Switch
10/100
10/100
10/100
Display
396 x 81 pixel backlit anti-glare 396 x 162 pixel backlit antimonochrome
glare monochrome
396 x 81 pixel backlit anti-glare
monochrome
Programmable (line) keys
2
4
12
Programmable (soft) keys
4
4
4
Speakerphone
Full-duplex
Full-duplex
Full-duplex
Headset port
Yes
Yes
Yes
Wideband audio
No
No
No
iLBC support
No
No
No
2-way Rocker with Select
Key
Yes
Yes
Yes
XML application
Yes - limited
Yes - limited
Yes - limited
MIDlet-enabled applications No
No
No
Extension mobility
Yes
Yes
Yes
Chapter 4: Collaboration
4-25
Signaling protocol
SCCP
SCCP
SCCP
Selected Part Numbers and Ordering Information
CP-6921-C-K9=
Cisco Unified IP Phone 6921, Charcoal, Standard Handset
CP-6921-WL-K9=
Cisco Unified IP Phone 6921, Arctic White, Slimline Handset
CP-6941-CL-K9=
Cisco Unified IP Phone 6941, Charcoal, Slimline Handset
CP-6941-W-K9=
Cisco Unified IP Phone 6941, Arctic White, Standard Handset
CP-6961-C-K9=
Cisco Unified IP Phone 6961, Charcoal, Standard Handset
CP-6961-W-K9=
Cisco Unified IP Phone 6961, Arctic White, Standard Handset
For More Information
For more information about the Cisco Unified IP Phone 6900 Series portfolio, visit: http://www.cisco.com/go/ipphones/6900.
Cisco Unified IP Phone 7900 Series
With Cisco Unified IP Phones, organizations can take full advantage of converged voice
and data networks while retaining the convenience and user friendliness they expect
from a business phone. These endpoints help improve productivity by meeting the
needs of different users throughout organizations. The Cisco Unified IP Phone 7975G,
7965G, 7962G and 7960G models are designed to address the communication needs
for more active communication requirements. The Cisco Unified IP Phone 7945G,
7942G and 7940G models address the communication needs for moderate levels of
communication requirements. The Cisco Unified IP Phone 7911G and 7906G models
address the communication needs for low to medium communications environments. Almost all models in
the portfolio support multiple call appearance per line. This empowers users to have multiple call sessions,
navigated through the use of the rocker or navigation cluster on a single line appearance on the 7900 Series
phone.
Key Features
• Touchscreen support on Cisco Unified IP Phone 7975G
• Dynamic softkeys for call features and functions
• Support for endpoint applications including XML, MIDlets, Cisco Unified Communications Widgets and Cisco
Unified Application Environment on selected models
• Automatic phone discovery, VLAN configuration, and registration
• Quality of service (QoS) through support of 802.1Q/p, in addition to configurable Differentiated Services
(DiffServ) and type of service (ToS)
• Voice Activity Detection (VAD), silence suppression, comfort-noise generation, and error concealment
• G.711a, G.711u, and G.729ab audio-compression codec support; selected models also support the G.722
wideband codec
• Software upgrade support through a Trivial File Transfer Protocol (TFTP) server
• Integrated inline power support, which allows the phone to receive power over the LAN
Specifications
7931G
Conf. Station Conf. Station
7936G
7937G
10/100
10/100
No
192x64
monochrome
192x64
Pixel-based
graphical,
monochrome,
backlit
Pixel-based
0
0
24
0
0
Programmable (soft) keys
4
4
4
3
4
Speakerphone
Yes
(listen only)
Yes
(listen only)
Yes
Yes
Yes
Headset port
No
No
Yes
No
No
Feature
7906G
7911G
Integral Switch
No
Display
192x64
monochrome
Programmable (line) keys
4-26
Chapter 4: Collaboration
No
Wideband audio
Limited
Limited
Limited
No
Yes
iLBC support
Yes
Yes
Yes
No
No
“5-way” navigation cluster
No
No
No
No
No
XML application
Yes
Yes
Yes
No
Yes
Extension mobility
Yes
Yes
Yes
No
Yes
Video Advantage Camera
support
No
Yes
Yes
No
No
Signaling protocol
SCCP/SIP
SCCP/SIP
SCCP/SIP
SCCP
SCCP
Feature
7940G
7942G
7945G
7960G
7962G
Integral Switch
10/100
10/100
10/100/1000
10/100
10/100
Display
Monochrome
5”
4-bit
grayscale, 5”
Digital, 16-bit
graphical
backlit TFT
Color, 5”
Monochrome, 5”
4-bit grayscale,
5”
Programmable (line) keys
0
2-lighted
2-lighted
0
6-lighted
Programmable (soft) keys
4
4
4
4
4
Speakerphone
Yes
Yes
Yes
Yes
Yes
Headset port
Yes
Yes,
wideband
support
Yes,
wideband
support
Yes
Yes, wideband
support
Wideband audio
No
Yes
Yes
No
Yes
iLBC support
No
Yes
Yes
No
Yes
“5-way” navigation cluster
No
No
Yes
No
No
XML application
Yes
Yes
Yes
Yes
Yes
Extension
mobility
Yes
Yes
Yes
Yes
Yes
Video
Advantage
Camera support
Yes
Yes
Yes
Yes
Yes
Signaling protocol
SCCP
SCCP/SIP
SCCP/SIP
SCCP
SCCP/SIP
Feature
7965G
7975G
7985G
7921G/7925G
Integral Switch
10/100/1000
10/100/1000
10/100
N/A
Display
Digital, 16-bit
graphical
backlit TFT
Color, 5”
Digital, 16-bit
graphical
backlit TFT
Color, 5.6”
8.4” color for
2-way video
Digital, 16-bit
graphical backlit
TFT Color, 2”
Programmable (line) keys
6-lighted
8-lighted
1
N/A
Programmable (soft) keys
4
5
5
2
Speakerphone
Yes
Yes
Yes
Yes
Headset port
Yes,
wideband
support
Yes,
wideband
support
Yes
Yes
Chapter 4: Collaboration
4-27
Wideband audio
Yes
Yes
No
Yes
iLBC support
Yes
Yes
No
Yes
“5-way” navigation cluster
Yes
Yes
Yes
Yes
XML application
Yes
Yes
Yes
Yes
Extension mobility
Yes
Yes
No
Yes
Video Advantage Camera
support
Yes
Yes
N/A
No
Signaling protocol
SCCP/SIP
SCCP/SIP
SCCP
SCCP
Selected Part Numbers and Ordering Information
CP-7985-NTSC
Cisco Unified IP Phone 7985
CP-7971G
Cisco Unified IP Phone 7975G
CP-7965G
Cisco Unified IP Phone 7965G
CP-7962G
Cisco Unified IP Phone 7962G
CP-7960G
Cisco Unified IP Phone 7960G
CP-7945G
Cisco Unified IP Phone 7945G
CP-7942G
Cisco Unified IP Phone 7942G
CP-7940G
Cisco Unified IP Phone 7940G
CP-7925G
Cisco Unified IP Phone7925G
CP-7921G
Cisco Unified IP Phone7921G
CP-7931G
Cisco Unified IP Phone 7931G
CP-7911G
Cisco Unified IP Phone 7911G
CP-7906G
Cisco Unified IP Phone 7906G
CP-7937
Cisco Unified IP Conferencing Station 7937G
CP-7936G
Cisco Unified IP Conferencing Station 7936G
For More Information
For more information about the Cisco Unified IP Phone 7900 Series portfolio, visit: http://www.cisco.com/go/ipphones/7900.
Cisco Unified Attendant Console Portfolio
The Cisco Unified Attendant Console Portfolio comprises three full-featured software-based solutions,
associated with a Cisco Unified IP Phone, which are designed to enable attendant operators to accept calls,
easily look up busy status and dispatch incoming calls either through blind or consultative transfers to users.
The applications support the ability to prioritize call queues, such that operator attendants can address the
most important queues to the business (i.e., sales, service, etc). The Cisco Unified Department Attendant
Console supports up to 150 Cisco Unified IP Phones and up to two operator clients per department. The Cisco
Unified Business Attendant Console supports up to 500 Cisco Unified IP Phones and up to six operator clients.
The Cisco Unified Enterprise Attendant Console supports up to 100,000 Cisco Unified IP Phones and up to 25
operator clients per attendant console system.
Key Features
Cisco Unified Department Attendant Console
• This application supports a maximum of 150 Cisco Unified IP Phones and two operator clients per
department.
• Supports a call queuing engine, busy status, as well as directory search capabilities that are integrated into
the Cisco Unified Communications Manager directory.
4-28
Chapter 4: Collaboration
• One call queue and three directory search options allow the department administrators to quickly find call
destinations and effectively dispatch calls. These search options include last name, first name, and extension.
Cisco Unified Business Attendant Console
• This application supports a maximum of 500 Cisco Unified IP Phones and up to six operator clients per
attendant console system.
• Supports a powerful queuing engine to direct the calls to the operator and provides the operator several
monitoring features to help ensure that incoming calls are handled efficiently. Four directory search options
allow the operator to quickly find call destinations and quickly dispatch calls.
• Four directory search fields allow the operator to quickly find call destinations and quickly dispatch calls.
• For the operator who needs in-depth presence information, Cisco Unified Presence can be integrated with
the Cisco Unified Business Attendant Console.
Cisco Unified Enterprise Attendant Console
• Supports a maximum of 100,000 Cisco Unified IP Phones and up to 25 operator clients per attendant console
system
• Supports a powerful call queuing engine to direct the calls to the operator and provides the operator several
monitoring features to help ensure that incoming calls are handled efficiently
• Six directory search fields allow the operator to quickly find call destinations and quickly dispatch calls
• Utilities for installing, configuring and synchronizing the directory database simplify administration
• Integrates with Cisco Unified Presence Server to provide rules-based presence in support of multiple devices
and weighting per device (i.e., desk-based workers can weight their desk phone high and their mobile phone
low)
• Emergency mode switch enables redirection of calls in an emergency
• Night mode service based on time and day
• Supports both zoom text and JAWS screen reader for enhanced accessibility
Selected Part Numbers and Ordering Information
CUD-ATT-CON
The Cisco Unified Department Attendant Console is ordered on a per-department
administrator (operator client) basis. A maximum of two department administrators are
supported per department with 150 IP phones. When ordering, the first client includes the
software license for the Cisco Unified Department Attendant Console server.
Ordering the Cisco Unified Department Attendant Consoles requires the use of the Cisco
Dynamic Configuration Tool. Input “CUD-ATT-CON=” on the Dynamic Configuration Tool to
begin the configuration, and then select from 1 to 10 Cisco Unified Department Attendant
Consoles.
CUB-ATT-CON
The Cisco Unified Business Attendant Console is ordered on a per-operator client basis.
Ordering the Cisco Unified Business Attendant Consoles requires the use of the Cisco
Dynamic Configuration Tool. Input “CUB-ATT-CON=” on the Dynamic Configuration Tool to
begin the configuration, and then select from 1 to 6 Cisco Unified Business Attendant
Consoles.
CUE-ATT-CON
The Cisco Unified Enterprise Attendant Console is ordered on a per-operator client basis.
Ordering the Cisco Unified Enterprise Attendant Console requires the use of the Cisco
Dynamic Configuration Tool. Input ‘CUE-ATT-CON=’ on the Dynamic Configuration Tool to
begin the configuration and then select from 1 to 25 Cisco Unified Enterprise Attendant
Consoles.
For More Information
For more information about Cisco Unified Attendant Consoles, visit: http://www.cisco.com/go/ac.
Cisco Emergency Responder
Cisco Emergency Responder enhances emergency calling from Cisco Unified Communications Manager. It
helps ensure that Cisco Unified Communications Manager sends emergency calls to the appropriate Public
Safety Answering Point (PSAP) and then helps the PSAP identify the caller’s location and, if necessary, return the
call.
Key Features
• Cisco Emergency Responder automatically tracks IP phone locations by their MAC or IP addresses,
eliminating the need for administrators to update location when an IP phone is relocated.
• Cisco Emergency Responder provides instructions to Cisco Unified Communications Manager to route
emergency calls to a public-switched-telephone-network (PSTN) gateway capable of reaching the
responsible Public Safety Answering Point (PSAP) for the caller’s location.
• Cisco Emergency Responder identifies the caller’s location to local exchange carriers (LECs) and PSAPs,
replacing the calling-party number associated with an emergency call with one that corresponds to the caller’s
Chapter 4: Collaboration
4-29
•
•
•
•
location, eliminating the need to update the Automatic Location Information (ALI) database when an IP phone
is relocated.
Cisco Emergency Responder integrates with Intrado V9-1-1 service, centralizing and automating the initial
administration of Emergency Location Identification Numbers (ELINs) and Emergency Response Locations
(ERLs) for on-premises users, and facilitating emergency call completion with user-entered location
information for off-premises users.
Cisco Emergency Responder facilitates PSAP callback to reach the most recent callers from each location,
including callers from stations without direct-inward-dialing (DID) numbers.
Cisco Emergency Responder provides voice, web and email alerts to customer security personnel, enabling
them to assist emergency callers immediately, and to direct fire, police, or ambulance services when they
arrive.
Cisco Emergency Responder is a software appliance that simplifies software installation and upgrade and
enhances system security and stability.
Specifications
Feature
Cisco Emergency Responder
Supported Platform
Cisco 7800 Series Media Convergence Servers
Software Compatibility
Cisco Unified Communications Manager
Cisco Unified Operations Manager
More information about specific models and releases supported is available at:
http://www.cisco.com/en/US/products/sw/voicesw/ps842/prod_release_notes_list.html.
Product Compatibility
Cisco Unified IP Phones 7902G, 7905G, 7910G, 7910G+SW, 7911G, 7912G, 7940G, 7941G,
7941G-GE, 7942G, 7945G, 7960G, 7961G, 7961G-GE, 7962G, 7965G, 7970G, 7971G-GE,
7975G, 7985G; Cisco Unified Wireless IP Phones 7920, 7921 (IP-subnet-based tracking only);
Cisco Unified IP Conference Stations 7935, 7936; Cisco Unified SIP Phone 3911, Cisco Unified
Personal Communicator; Cisco IP Communicator; Cisco IP Softphone (IP-subnet-based
tracking only); Cisco ATA 180 Series analog telephone adaptors (manual configuration only);
Cisco VG 200 Series analog phone gateways (manual configuration only); Cisco Catalyst
Express 500, Express 520, 2900 XL, 2940, 2950, 2960, 2970, 3500XL, 3550, 3560, 3560-E, 4000,
4500, 4500-E, 4900, 5000, 5500, 6000, 6500 and 6500-E Series LAN switches; Cisco Ethernet
Switching Network Modules in Cisco 3700 Series Multiservice Access Routers, 2800 and 3800
Series Integrated Services Routers.
More information about specific models and releases supported is available at:
http://www.cisco.com/en/US/products/sw/voicesw/ps842/prod_release_notes_list.html.
System Capacity
MCS 7816
MCS 7825
MCS 7835
MCS 7845
Automatically Tracked
Phones
6000
12,000
20,000
30,000
Manually Configured
Phones
1000
2500
5000
10,000
Roaming Phones (per Cisco
Emergency Responder
Cluster)
600
1200
2000
3000
Switches
200
500
1000
2000
Switch Ports
12,000
30,000
60,000
120,000
For More Information
For more information about the Cisco Emergency Responder, visit: http://www.cisco.com/go/cer.
Cisco IP Communicator
Cisco IP Communicator—a software-based application that delivers enhanced telephony support through the
PC—is designed to meet diverse customer needs by serving as a supplemental telephone when traveling, a
telecommuting device, or as a primary desktop telephone. With Cisco IP Communicator, remote users don't
just take their office extension with them; they also enjoy access to the same familiar phone services that they
have in the office.
Ideal for Companies That Need These Features
Cisco IP Communicator
4-30
• A softphone that provides high-quality voice calls and extensive telephony features
• A supplemental telephone that provides access to phone extensions and services outside the
office
Chapter 4: Collaboration
Key Features
• Works with Cisco Unified Video Advantage: Cisco IP Communicator brings video telephony to the
telecommuter’s and mobile worker’s communication experience. Available video is automatically displayed.
• Easy to use: Cisco IP Communicator 7.x offers many of the features supported with Cisco Unified IP phones,
including support for support for (Extensible Markup Language [XML]) applications, and call recording & silent
monitoring capabilities for efficient recording of calls and monitoring of contact center agents. The application
provides autodetection of Cisco VPN Clients.
• Offers premium voice quality: Cisco IP Communicator has an Audio Tuning wizard for setting audio levels
properly, advanced-jitter-buffer and packet-loss-concealment algorithms, and echo suppression and noise
cancellation. In addition, Cisco IP Communicator 7.x introduced support for internet Low Bit Rate Codec
(iLBC), for enhanced voice quality for remote workers with low bandwidth considerations, as well as G.722
wideband audio codec to enhance which enhances voice quality and provides a clearer and richer audio
experience.
• Easy to manage: Administration is unified with Cisco Unified IP Phones and automatic software upgrades;
system administrators can provision Cisco IP Communicator as they would any other Cisco Unified IP Phone.
Selected Part Numbers and Ordering Information
SW-IPCOMM-E1
Cisco IP Communicator Software
SW-CCM-UL-IPCOMM-E
Station User License for Cisco Unified Communications Manager
IPCOMM7-SW
Cisco IP Communicator 7.0
IPCOMM7-LIC
Cisco IP Communicator 7.0 User License
For More Information
For more information about Cisco IP Communicator, visit: http://www.cisco.com/go/ipcommunicator.
Cisco Unified Application Environment
Cisco Unified Application Environment offers an increasingly rich portfolio of ready-to-use packaged
applications that deliver immediate out-of-box value and custom development tools that allow clients to
transform their business by integrating unified communications into other business applications as well as build
their own custom applications.
Key Features
• A rich portfolio of packaged applications available today, with more being added each month. These
applications span a wide variety of markets; some are designed for specific industries such as retail and
healthcare, whereas others are applicable to all industries.
• These automated test tools perform functional, load, system, and regression tests to reduce test cycles and
increase the success rate of project completion.
• This set of application lifecycle management tools standardizes, centralizes, and automates management of
all unified communications applications.
• A standard applications container facilitates development, quality assurance, and operations to collaboratively
manage scalability, performance, and reliability of all unified communications applications.
• The solution summarizes implementation differences across products and versions to minimize
interoperability challenges, so customers can upgrade their unified communications infrastructure without
breaking their applications.
• Increased support for integrated development environments including Eclipse and Microsoft Visual
Studio, allows web and enterprise developers who lack telephony skills to easily and rapidly develop
feature-rich applications.
Specifications
Components
Cisco Unified Application Environment
Cisco Unified Application
Designer
The Cisco Unified Application Designer is a visual integrated development environment (IDE).
Without learning the complex details of telephony protocols, developers with little or no Unified
Communications development expertise can use the Cisco Unified Application Designer to
easily and rapidly develop rich applications that converge voice and video with enterprise
applications and data.
Cisco Unified Application
Server
The Cisco Unified Application Server is an application server for converged voice, video and
data applications. It abstracts the complexity of telephony protocols, protects the reliability of
the IP call processing system from the applications, and provides a standard way to manage
applications.
Chapter 4: Collaboration
4-31
Cisco Unified Media Engine
The Cisco Unified Media Engine is a software-only media server. It provides ready-to-use and
sophisticated media processing capabilities for all applications built using the Cisco Unified
Application Designer.
Selected Part Number and Ordering Information
Configuration and ordering of Cisco Unified Application Environment products can be complicated because of the arbitrary and
highly variable nature of the application developed. Please consult your Cisco account team or channel partner if you have any
configuration, ordering and pricing questions.
For More Information
For more information about Cisco Unified Application Environment, visit:
http://www.cisco.com/en/US/netsol/ns738/networking_solutions_package.html.
Cisco Unified MeetingPlace Conferencing
Cisco Unified MeetingPlace conferencing is a rich-media collaboration solution within Cisco Unified
Communications. It delivers an exceptional user experience with integrated voice, video, and web collaboration
and industry-leading setup, attendance, and in-meeting controls. You can realize significant cost savings and
security because the solution is deployed on-premises, over your IP network. In addition, the Cisco Unified
MeetingPlace solution extends the value of Cisco WebEx meeting applications with integrated, on-premises
voice conferencing.
Key Features
• Cost savings—Cisco Unified MeetingPlace conferencing is deployed on-premises on an organization’s
converged IP network, a scenario that can reduce costs by virtually eliminating conferencing telephony and
service fees paid to service providers.
• Deployment flexibility—On-premises voice conferencing for Cisco WebEx meeting applications—You can
deploy the Cisco Unified MeetingPlace solution as a complete on-premises voice, video, and web
conferencing solution or integrate it with Cisco WebEx web conferencing services. These solutions together
combine the cost savings advantages of on-premises voice conferencing with the productivity benefits of
on-demand web conferencing.
• Tightly integrated rich-media conference setup—Cisco Unified MeetingPlace conferencing supports
multiple interfaces for initiating impromptu conferences or scheduling future rich-media conferences. In a
single step, meeting organizers can schedule or initiate immediate voice, video, and Web resources through
a Web interface, touch-tone and Cisco Unified IP Phone, and Microsoft Outlook or IBM Lotus Notes calendar.
• Easy attendance of rich-media conferences—Attending a rich-media conference is as simple as a single
mouse click. Cisco Unified MeetingPlace conferencing simultaneously launches the Web conference and
dials out to the user’s voice or video endpoint (either a room-based video system or desktop endpoint).
Participants can also connect to the voice and video portions of the conference by directly dialing in from any
video endpoint or telephone.
• Advanced rich-media conference capabilities and control:
- Cisco Unified MeetingPlace conferencing tightly integrates voice, video, and Web conferencing
capabilities for highly engaging and productive virtual meetings and interactions. With feature-rich voice,
video, and Web conferencing capabilities, support for presentation of rich content, and preconfigured
meeting application templates, Cisco Unified MeetingPlace conferencing gives organizations a single
conferencing solution that meets a wide range of conferencing needs, including collaborative meetings,
presentations, training, and Web seminars.
- Cisco Unified MeetingPlace conferencing provides industry-leading in-meeting controls within the Web
conference. Without disrupting a meeting, users know who is attending, how users are attending (voice,
video, or web), who is speaking, and who is sharing.
- With carrier-grade hardware and advanced system software, the Cisco Unified MeetingPlace solution
delivers the scalability, reliability, simplified administration, security, and cost-effectiveness that IT
organizations require.
• Security:
- The solution offers a dedicated on-network system; each customer is provided with a dedicated Cisco
Unified MeetingPlace solution integrated with the private network.
- The solution offers Internet lockout controls; meetings can be set up as internal-only meetings and held
entirely behind the corporate firewall or as external meetings that are accessible to Internet and internal
participants. Administrators and meeting organizers have complete control.
- The solution offers access authentication, encryption, and in-session meeting controls.
For More Information
For more information about Cisco Unified MeetingPlace conferencing, visit: http://www.cisco.com/go/meetingplace.
4-32
Chapter 4: Collaboration
Cisco Unified MeetingPlace Express
Cisco Unified MeetingPlace Express, part of the Cisco Unified Communications family of products, is an
integrated voice, Web, and video conferencing solution that helps midsize organizations realize the cost
savings and productivity benefits of deploying conferencing over internal networks. Cisco Unified MeetingPlace
Express provides simple, powerful conferencing functions that are easy to deploy and manage. As a component
of the Cisco Unified Communications System, Cisco Unified MeetingPlace Express delivers productivity that
goes beyond traditional conferencing solutions by enabling rich-media conferencing used in a broad range of
communication scenarios.
Key Features
• Cost savings and security—Cisco Unified MeetingPlace Express is deployed in-house on an organization’s
converged IP network, a scenario that can reduce costs by virtually eliminating conferencing telephony and
service fees paid to service providers.
• Easy deployment and management—Cisco Unified MeetingPlace Express is a software solution installed on
a single server that supports industry-standard protocols (H.323 and SIP), to help ensure connectivity with a
range of telephony systems, including Cisco Unified Communications Manager and Cisco Unified
Communications Manager Express.
• Simple conference setup and attendance—Cisco Unified MeetingPlace Express includes Microsoft Outlook,
Web, Cisco Unified IP Phone, and touchtone phone interfaces for setting up and attending meetings. In a
single step, meeting organizers can initiate an immediate (reservationless) voice, Web, and video conference
from any of these interfaces.
• Advanced voice, web, and video conferencing—Cisco Unified MeetingPlace Express tightly integrates voice,
Web, and video conferencing capabilities, making it well-suited for interactive meetings and presentations.
Meeting attendees experience high-quality voice conferencing, and video participants see the person who is
speaking or the person who last spoke.
• Cisco Unified MeetingPlace Express provides innovative meeting-management functions that facilitate more
productive meetings. From the Web interface, users can mute and unmute themselves, see who is in the
meeting and how they are participating (voice, video, or Web), see who is speaking, and see who is sharing
content.
• Cisco Unified Personal Communicator users can share content through a simple screen-sharing interface
served by Cisco Unified MeetingPlace Express. In addition to adding impromptu Web conferencing support,
Cisco Unified Personal Communicator environments can add multiparty voice and video capabilities with
Cisco Unified MeetingPlace Express VT.
• Security—Security features include Secure Sockets Layer (SSL) encryption; behind-the-firewall deployment;
and multiple meeting security options, including meeting access authentication and in-meeting controls such
as “lock-meeting” and “remove-participants” functions. The solution offers Internet lockout controls; meetings
can be set up as internal-only meetings and held entirely behind the corporate firewall or as external meetings
that are accessible to Internet and internal participants. Administrators and meeting organizers have complete
control.
Specifications
Feature
Cisco Unified MeetingPlace Express
IP Phone Application
Compatibility
Cisco Unified IP Phone 7940 Series, Cisco Unified IP Phone 7960 Series, Cisco Unified IP
Phone 7970 Series, Cisco IP Communicator
Capacity
Cisco Unified MeetingPlace Express can support a variety of combinations of voice, web, and
video conferencing capacity, as well as varying amounts of recording capacity. The maximum
meeting size is 200 concurrent users of voice conferencing, 200 concurrent users of web
conferencing, and 200 concurrent users of video conferencing.
Call Control System
Compatibility
• Cisco Unified Communications Manager Version 3.3 or later (video is supported with version
4.1 or later, 5.1 or later, and 6.0 or later)
• Cisco Unified Communications Manager Express 3.3 or later (does not support video in
meetings)
• Standards-based H.323 * or SIP ** call-control systems
Platform
Cisco Media Convergence Servers
• Voice, web, and video conferencing media convergence server part numbers—MCS-7825H3-RC1, MCS-7825-I3-RC1, MCS-7825-H2-RC1, MCS-7825-I2-RC1, MCS-7825-H1-RC1, MCS7825-I1-RC1, MCS-7835-H2-RC1, MCS-7835-I2-RC1, MCS-7835-H1-RC1, MCS-7835-I1-RC1,
MCS-7845-H2-RC1, MCS-7845-I2-RC1, MCS-7845-H1-RC1, and MCS-7845-I1-RC1
• Media-convergence-server part numbers for voice conferencing with lite meeting room
only—MCS-7825H-3.0-IPC1, MCS-7825I-3.0-IPC1, MCS-7835H-3.0-IPC1, MCS-7835I-3.0IPC1, and MCS-7845H-3.0-IPC1 (supports web conferencing)
Plus exact equivalent third-party servers (for information, visit http://www.cisco.com/go/swonly;
DVD drive required)
Chapter 4: Collaboration
4-33
Client Compatibility
Microsoft Windows
• Operating system—Windows 2000 Pro (SP2 or later), Windows 2000 Server Edition (SP2 or
later), Windows 2000 Advanced Server (SP2 or later), Windows XP (SP1 or later)
• , or Windows Vista (Business or Enterprise)
• Browser—Internet Explorer 5.5 or later; Netscape 7.1 or later; Mozilla 1.6 or later; or Firefox 1.0.3
or later
• Adobe Flash Player—8 or later
Apple Macintosh
• Operating system—Mac OS 9.2* or Mac OS 10.2 or later
• Browser—Safari 1.1 or later; Netscape 7.1 or later; Mozilla 1.2.1* or 1.6 or later; or Firefox 1.0.3 or
later
• Adobe Flash Player—8 or later
Linux**
• Operating system—Red Hat 9 or Red Hat Enterprise Linux 3 or later
• Browser—Netscape 7.1 or later; Mozilla 1.4 or 1.6 or later; or Firefox 1.0.3 or later
• Adobe Flash Player—8 or later
Sun Solaris**
• Operating system—Solaris 9 or Solaris 10
• Browser—Netscape 7.1; Mozilla 1.4 or 1.7 or later; or Firefox 1.0.3 or later
• Adobe Flash Player—8 or later
For More Information
For more information about Cisco Unified MeetingPlace Express, visit: http://www.cisco.com/go/meetingplaceexpress.
Cisco Unified Personal Communicator
An integral component of the Cisco Unified Communications Family of products, Cisco Unified Personal
Communicator transparently integrates your most frequently used communications applications and
services into a single, unified client. From an easy-to-use interface on a PC or Mac, it provides quick and
easy access to powerful communications tools—softphone, presence, instant messaging, visual voicemail,
click to call, employee directory, communication history, video, and web conferencing—to help you
communicate effectively and work more productively.
Ideal for Companies That Need These Features
Cisco Unified Personal
Communicator
• A unified client that transparently integrates presence, voice, video, instant messaging, and
Web conferencing
• Powerful communications capabilities integrated with the personal computer, including
integrated contact lists, Click-to-Call, voicemail playback, inbound call notification, and media
escalation
• A supplemental telephone that provides access to phone extensions and services outside the
office
Key Features
• Communication integration—Take advantage of a single, intuitive interface for voice and video calls, instant
messaging, voicemail playback, web conferencing, and integrated directories.
• Presence: View real-time availability of other Cisco Unified Personal Communicator and Cisco Unified IP
Phone users. You can also display customized messages, set an out-of-office message, and automatically
show your availability based on free and busy status on your Microsoft Outlook Calendar.
• Do not disturb (DND): Easily block incoming calls with synchronized DND status from your Cisco Unified
Personal Communicator or Cisco Unified IP Phone or use the privacy preference setting to block instant
messages when you need additional privacy.
• Contact list—Search your corporate directory from one easy-to-use interface to locate contacts quickly and
simply click to call. Add your most frequently contacted personal contacts, co-workers, and federated
business contacts.
• Click to call—Dial from the contact list, using either the integrated softphone or an associated Cisco Unified
IP Phone. You can also click to call directly from Microsoft Outlook using an Outlook toolbar.
• Integrated voice and video calling: Exchange ideas face-to-face with a coordinated video display on the PC
screen and audio conversation with the softphone. You can place video calls using Cisco Unified Personal
Communicator, Cisco Unified Video Advantage, or the Cisco Unified IP Phone 7985G, a personal desktop
videophone.
• Instant messaging—Chat in real time using instant messaging with other Cisco Unified Personal
Communicator users to save time and reduce phone tag.Conferencing—Create voice or video conferencing
sessions by simply merging conversation sessions. There is no need to call into a separate conference
bridge.
• Web conferencing—Launch a Cisco Unified MeetingPlace or Cisco Unified MeetingPlace Express web
conferencing session at a moment's notice to share content, such as a presentation, with others.
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Chapter 4: Collaboration
• Voice messages—Access secure Cisco Unity or Cisco Unity Connection encrypted voicemail messages—
view, play back, sort, and delete messages—all from within the application.
Selected Part Numbers and Ordering Information
UPC-CLIENT-K9-PC
Cisco Unified Personal Communicator
UPC-CAMERAS-24=
Cisco VT Camera II 24 Unit Bundle
UPC7-K9-PC
Cisco Unified Personal Communicator 7.0
UPC7-CLIENT-LIC
Cisco Unified Personal Communicator 7.0 User License
For More Information
For more information about the Cisco Unified Personal Communicator, visit: http://www.cisco.com/go/unifiedpersonalcom.
Cisco Unified Presence
Cisco Unified Presence is a standards-based platform that collects information from multiple sources about
user availability and communications capabilities to provide rich presence status and facilitate presenceenabled communications with Cisco Unified Communications and other critical business applications.
Ideal for Companies That Need These Features
Cisco Unified Presence
• Looking to increase productivity by providing the ability to connect with colleagues on the first
try by knowing their availability in advance on either Cisco Unified Personal Communicator or
Cisco Unified IP Phone
• Seeking to enhance collaboration by sharing availability information and instant messages
with co-workers within your business or between businesses with Cisco Unified Personal
Communicator
• Exposing presence information and user communications capabilities in corporate web
directories, point-of-sales applications, or customer-relationship-management systems
through Cisco Unified Application Environment and standards-based application
programming interfaces (APIs) on Cisco Unified Presence
• Allowing subject matter experts anywhere in your enterprise to handle incoming customer
calls with presence capabilities delivered with Cisco Unified Expert Advisor, Cisco Unified
Presence, and Cisco Unified Personal Communicator
Key Features
• Cisco Unified Presence provides enterprise-class scalability, redundancy, and high availability desired by
large businesses and organizations.
• Cisco Unified Presence provides a standards-based connectivity to any Session Initiation Protocol (SIP) or
SIMPLE capable application or network.
• Cisco Unified Presence supports business-to-business federation with Cisco Unified Presence and Microsoft
Live Communications Server (LCS) or Microsoft Office Communications Server (OCS) to enable them to
secure exchange instant messaging and presence information between users in different businesses or
organizations.
• Cisco Unified Presence provides the SIP proxy services needed to support large Cisco Customer Voice
Portal 4.0 (and later) deployments.
Selected Part Numbers and Ordering Information
SW-CUP6.0-K9=
License Cisco Unified Presence 6.0 Application Software
CUP6.0-U-K9=
SW Upgrade UPS 1.0 to CUP 6.0
SW-CUP7.0-K9
Cisco Unified Presence 7.0 Application Software
CUP-Server-LIC
Cisco Unified Presence Server User Licenses
For More Information
For more information about Cisco Unified Presence, visit: http://www.cisco.com/en/US/products/ps6837/index.html.
Cisco UC Integration for Microsoft Office Communicator
Instantly access enhanced Cisco Unified Communications directly from Microsoft Office Communicator 2007
on your PC. With this easy-to-deploy desktop integration, extend proven Cisco unified communications
services to your workspace and benefit from the investment protection and reduced complexity delivered by a
single call control solution.
Chapter 4: Collaboration
4-35
Ideal for Companies That Need these Features
Cisco UC Integration for
Microsoft Office
Communicator
• Existing or prospective Cisco Unified Communications Manager customers with existing
investments in Microsoft Office Communications Server (OCS) seeking to enable real-time
UC experience from existing Microsoft Office Communicator presence & IM client.
Key Features
• Integrated Cisco IP softphone—Click to call directly from your desktop to have a business-class
communication experience with embedded Cisco IP softphone.
• Cisco IP phone quality & rich mid-call control—Have a business-class desktop communications experience
with the quality and reliability that you experience with your Cisco IP deskphone in the office.
• Deskphone control—Simply click to make or answer business calls through your desk phone using its calling
features & resources to have a rich communications experience.
• Phone presence—Adds telephony presence to your contact list - providing additional information on when
the contact might be available.
• One click voice messages & communications history access—With a mouse click access your corporate
voice messages and communications history and rapidly respond to voice messages or missed calls.
• Impromptu multiparty conferencing—If you need to initiate an impromptu collaboration session with multiple
contacts on your contact list, you can also initiate multiparty conference calls from your desktop and quickly
add additional participants.
Select Product Parts and Ordering Information
UCIMOC-7.1-K9
Cisco Unified Communications Integration™ for Microsoft Office Communicator
UCIMOC-7.1-LIC
Cisco Unified Communications Integration™ for Microsoft Office Communicator License
For More Information
For more information about Cisco UC Integration™ for Microsoft Office Communicator, visit:
http://www.cisco.com/go/ucintegrationmicrosoft.
Cisco Unity Connection
Cisco Unity Connection provides voicemail or integrated messaging with speech recognition and call routing
rules on an easy-to-manage Linux platform.
Key Features
• Access voice messages anytime from a variety of clients and devices: e-mail inbox, web browser, desk
phone, instant messaging client, and mobile phones, including natural language-based speech access on
phones.
• The flexible platform allows for configuration as voicemail or integrated messaging on a Linux appliance.
• The system is scalable to 144 ports and 10,000 users per server.
• The solution supports Voice Profile for Internet Mail (VPIM) to facilitate interoperability with older voicemail
systems.
• Integration with the Cisco Fax Server allows you to send and receive fax messages from your e-mail inbox.
• The solution offers robust Automated-Attendant functions that include intelligent routing and easily
customizable call-screening and message-notification options.
Specifications
Feature
Cisco Unity Connection 7.1
Unity Voice Mail (VM) and
Unified Messaging (UM)
possible configurations
• 10,000 users and 144 ports maximum, 50,000 VPIM networked users with 10 nodes
• Configured for Cisco Unified Communications Manager or configured for legacy PBX/dual
integration
Options
Voice Mail, IMAP Client Messaging, Text To Speech, Cisco Personal Communications Assistant
web client
Selected Part Numbers and Ordering Information
UNITYCN7-25USR
Cisco Unity Connection, 24 ports, 25 users - All user Features
UNITYCN7-100USR
Cisco Unity Connection, 24 ports, 100 users - All user Features
For More Information
For more information about Cisco Unity Connection, visit: http://www.cisco.com/go/unityconnection.
4-36
Chapter 4: Collaboration
Cisco Unity Express
Cisco Unity Express provides integrated messaging, voicemail, Automated Attendant services, and optional
interactive voice response (IVR) and time card services specifically for the small- and medium-sized office or
branch office. The application is delivered on either a network module or advanced integration module, both of
which are supported on a variety of voice-enabled integrated services routers.
Ideal for Companies That Need these Features
Cisco Unity Express
• Integrated messaging, voicemail, Automated Attendant, or interactive-voice-response (IVR) or
time card services at the branch or small office to support local users
• Up to 250 users per site
Key Features
• The solution offers affordable messaging and greeting services for increased customer service and rich
employee communications.
• Intuitive telephone prompts and a web-based interface provide fast, convenient voicemail and Automated
Attendant administration.
• Cisco Unity Express can view, sort, search, and play back voice messages using the display of a Cisco Unified
IP Phone or your e-mail client.
• The new TimeCard View solution is a time and attendance application that allows employees, supervisors, and
payroll specialists to enter and manage time-card data.
• The solution offers scalability from 4 to 16 concurrent voicemail or Automated Attendant calls and 12 to 250
mailboxes.
• The solution is deployable with Cisco Unified Communications Manager Express, Cisco Unified
Communications Manager, Cisco Unity, and Cisco Unity Connection systems.
Specifications
Feature
Cisco Unity Express
Hardware
NME-CUE or AIM-CUE, fully self-contained modules with onboard storage, memory, and
processing supporting a variety of mailbox densities, storage capacities, and concurrent
sessions to meet the needs of every small-to-medium office or branch
Software
Cisco Unity Express release 7.0
Platform Supported
Cisco 1800, 2800, and 3800 Series Integrated Services Routers
For More Information
For more information about Cisco Unity Express, visit: http://www.cisco.com/go/cue.
Speech Connect for Cisco Unity Unified Messaging
Speech Connect for Cisco Unity is a speech-enabled Automated Attendant for the enterprise. Internal or
external callers can speak the name of an employee into the phone and instantly be connected to that
employee. Enhanced software fine-tunes pronunciation, improving accuracy over time for superior voicerecognition performance.
Key Features
• Speech Connect for Cisco Unity offers unmatched performance in speech recognition because of advanced
disambiguation, the names-tuning service, and a dynamic names dictionary.
Selected Part Numbers and Ordering Information
SC-UNITY-NAME
One Speech Connect Cisco Unity Name
SC-GUEST-NAME
One Speech Connect Non-Cisco Unity Name
SPCH-CON-DAY2
Speech Connect Day2 Name Tuning—1 Name for 1 Year
For More Information
For more information about Speech Connect for Cisco Unity unified messaging, visit:
http://www.cisco.com/en/US/products/ps9676/index.html.
Chapter 4: Collaboration
4-37
Cisco Unity Unified Messaging
Cisco Unity unified messaging is a reliable, secure, scalable, and full-featured unified messaging platform.
Key Features
• Access voice messages anytime from a variety of clients and devices: Email inbox, web browser, desk phone,
instant messaging client, and mobile phones, including speech access on phones.
• The flexible platform allows for configuration as voicemail or unified messaging, with a single message store
on a Microsoft Exchange or Lotus Domino email server or a separate message store for voice messages.
• The system is scalable to 200 ports and 15,000 users per server; it offers server options with multiple
processors, redundant fans, redundant power supplies, and Redundant Array of Independent Disks (RAID)
hard disk drives.
• The solution supports Audio Messaging Interchange Specification analog (AMIS-A), Voice Profile for Internet
Mail (VPIM), and Cisco Unity Bridge for Octel to facilitate interoperability with older voicemail systems.
• Integration with the Cisco Fax Server allows you to send and receive fax messages from your email inbox.
Specifications
Feature
Cisco Unity Unified Messaging
Unity Voice Mail (VM) and
Unified Messaging (UM)
Possible Configurations
15,000 users and 200 ports maximum, 250,000 networked users
Configured for Cisco Unified Communications Manager or configured for legacy PBX/dual
integration
Options
Voice Mail; Unified Messaging; Microsoft Exchange or Lotus Domino message store; Failover
for Exchange; Cisco Unity Bridge for Exchange
Selected Part Numbers and Ordering Information
Cisco Unity 7.0 Software and Server Licenses
UNITY7-USR-E
Cisco One Unity VM/UM for Exchange User
UNITY7.X-SL-32
Cisco Unity server license for VM or UM, 32 ports
UNITY7.X-SL-MAX
Cisco Unity server license for VM or UM, maximum ports
For More Information
For more information about Cisco Unity unified messaging, visit: http://www.cisco.com/go/unity.
Cisco Unified Messaging Gateway
The Cisco Unified Messaging Gateway provides an open and secure method of intelligently routing messages
and exchanging subscriber and directory information within a unified messaging network. It acts as the central
hub in a network of Cisco unified messaging solutions and third-party gateways that interface with older
voicemail systems.
Ideal for Companies That Need these Features
Cisco Unified Messaging
Gateway
• Scale the unified messaging network as required for branch-office customers and larger
distributed enterprises
• Simplify configuration tasks and centralize voicemail system management
• Transparently integrate Cisco Unified Communications solutions into existing voicemail
installations
Key Features
• Integrate small to large-scale unified messaging deployments that consist of more than five Cisco Unity
Express systems.
• Integrate up to 10,000 mixed Cisco Unity Express, Cisco Unity, and Cisco Unity Connection systems.
Specifications
Feature
Cisco Unified Messaging Gateway
Hardware
NME-UMG or NME-UMG-EC
Platform Supported
Cisco 2800 and 3800 Series Integrated Services Routers
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Chapter 4: Collaboration
For More Information
For more information about the Cisco Unified Messaging Gateway, visit: http://www.cisco.com/go/umg.
Cisco Voice and Security Bundles
Voice and security bundles are designed for enterprise branch offices, small and medium-sized businesses
(SMBs), and managed network service providers seeking consolidated, easy-to-order, versatile, and costeffective solutions.
• Cisco Integrated Services Router Unified Communications Bundles include a Cisco integrated services
router with necessary memory and the recommended Cisco IOS Software feature set; Cisco Unified
Communications Manager Express licenses for call processing; Cisco Unity Express hardware, software, and
feature licenses for voicemail and integrated messaging; Digital-signal-processor (DSP) resources for
conferencing and public-switched-telephone-network (PSTN) connectivity to IP; Phone device licenses to
deploy Cisco Unified IP Phones; Cisco Unified CallConnector for Microsoft Windows personal client desktop
integration
• Cisco Unified Communications Manager Express Voice Bundles include a Cisco integrated services router
with necessary memory and the recommended Cisco IOS Software feature set; Cisco Unified
Communications Manager Express licenses for call processing; DSP resources for conferencing and PSTN
connectivity to IP.
• Cisco Unified Survivable Remote Site Telephony (Unified SRST) Voice Bundles include a Cisco integrated
services router with necessary memory and the recommended Cisco IOS Software feature set; Cisco Unified
SRST feature licenses; DSP resources to support PSTN connectivity to IP
• H-VSEC Bundles include a Cisco integrated services router with necessary memory and the recommended
Cisco IOS Software feature set; Cisco Unified Communications Manager Express feature license, which can
also be used for SRST; DSP resources for conferencing and PSTN connectivity to IP; Cisco Unified Border
Element licenses for connecting to a SIP telephony provider or to connect multiple sites together; Cisco IOS
Advanced IP Services; A Cisco AIM-VPN accelerator card for maximum performance of security features,
including VPN tunneling
For customers who want to deploy security features along with voice features using the Cisco Integrated
Services Router enabled with either Cisco Unified Communications Manager Express, or Cisco Unified
Survivable Remote Site Telephony (SRST) they can buy the voice-plus-security versions of these bundles. The
voice-plus-security bundles add security features such as VPN, firewall, and intrusion detection systems (IDSs)
to the existing voice and data features provided.
Ideal for Companies That Need These Features
Cisco Voice and Security
Bundles
• Support for 8 to 250 phones per location; data, IP telephony, and VPN in an all-in-one solution
based on a Cisco integrated services router
• Low entry price for a complete unified communications solution with room to grow in the
future
• Investment protection (for customers who may migrate from Cisco Unified Communications
Manager Express to Cisco Unified Communications Manager as the future dictates)
Selected Part Numbers and Ordering Information
Cisco Integrated Services Router Unified Communications Voice plus Security Bundles
C3845-35UC-VSEC/K9
Cisco 3845 UC Bundle with IOS Adv IP Services, PVDM2-64, NME-CUE, 35 CME feature
licenses, CUE user mailbox licenses and phone device licenses,128 MB Flash/512 MB DRAM,
10 UCC Personal licenses
C2851-35UC-VSEC/K9
Cisco 2851 UC Bundle with IOS Adv IP Services, PVDM2-48, NME-CUE, 35 CME feature
licenses, CUE user mailbox licenses and phone device licenses, 128 MB Flash/256 MB DRAM,
10 UCC Personal licenses
C2801-10UC-VSEC/K9
Cisco 2801 UC Bundle with IOS Adv IP Services, PVDM2-32, AIM-CUE, 10 CME feature
licenses, CUE user mailbox licenses and phone device licenses, 128 MB Flash/256 MB DRAM,
2 UCC Personal licenses
C1861-2B-VSEC/K9
Cisco 1861 UC Bundle with IOS Adv IP Services, PVDM2-32, On board CUE hardware, 8 CME
feature licenses, CUE user mailbox licenses and phone device licenses, 4 FXS ports,2 BRI
ports, 8 Power Over Ethernet ports, 128 MB Flash/256 MB DRAM, 2 UCC Personal licenses
Cisco Unified Communications Manager Express Voice plus Security Bundles
C3845-VSEC-CCME/K9
Cisco 3845 Voice Bundle with IOS Adv IP Services, PVDM2-64, FL-CCME (250 users), 128 MB
Flash/512 MB DRAM
C2851- VSEC-CCME/K9
Cisco 2851 Voice Bundle with IOS Adv IP Services, PVDM2-48, FL-CCME (100 users), 128 MB
Flash/256 MB DRAM
Chapter 4: Collaboration
4-39
C2801- VSEC-CCME/K9
Cisco 2801 Voice Bundle with IOS Adv IP Services, PVDM2-8, FL-CCME (25 users), 128 MB
Flash/256 MB DRAM
Cisco Survivable Remote Site (SRST) Voice plus Security Bundles
CISCO3845-SRST/K9
Cisco 3845 Voice Bundle with IOS Adv IP Services, PVDM2-64, FL-SRST (250 users), 128 MB
Flash/512 MB DRAM
CISCO2851-SRST/K9
Cisco 2851 Voice Bundle with IOS SP Services, PVDM2-48, FL-SRST (100 users), 128 MB
Flash/256 MB DRAM
CISCO2801-SRST/K9
Cisco 2801 Voice Bundle with IOS Adv IP Services, PVDM2-8, FL-SRST (25 users), 128 MB
Flash/256 MB DRAM
Cisco H-VSEC Bundles
C3845-H-VSEC/K9
Cisco 3845 High Performance Voice Security Bundle with IOS Advanced IP Services, PVDM264, AIM-VPN/SSL-3, 25 User SSL License, 100 users feature license for CME/SRST, 512 MB
Flash/1 GB DRAM
C2851-H-VSEC/K9
Cisco 2851 High Performance Voice Security Bundle with IOS Advanced IP Services, PVDM248, AIM-VPN/SSL-2, 10 User SSL License, 50 users feature license for CME/SRST, 256 MB
Flash/512 MB DRAM
C2821-H-VSEC/K9
Cisco 2821 High Performance Voice Security Bundle with IOS Advanced IP Services, PVDM232, AIM-VPN/SSL-2, 10 User SSL License, 50 users feature license for CME/SRST, 256 MB
Flash/512 MB DRAM
C2801-H-VSEC/K9
Cisco 2801 High Performance Voice Security Bundle with IOS Advanced IP Services, PVDM28, AIM-VPN/SSL-2, 10 User SSL License, 25 users feature license for CME/SRST, 128 MB Flash/
384 MB DRAM
For More Information
For more information about Cisco Unified Communications Manager Express, visit: http://www.cisco.com/go/ccme.
For more information about Cisco Unified Survivable Remote Site Telephony, visit: http://www.cisco.com/go/srst.
Cisco Unified Mobile Communicator
As an integral part of the Cisco Unified Communications Family of products, Cisco Unified Mobile
Communicator is a software application that enables collaboration by securely extending Cisco Unified
Communications to mobile smartphones. With Cisco Unified Mobile Communicator, you can place and receive
calls, access company directory contacts, check presence information, and review voice-mail messages, as
well as receive Cisco Unified MeetingPlace notifications and other vital information, all from a single, intuitive
interface.
Key Features
• Unified contact list—Search your corporate directory (Microsoft Active Directory) and personal contacts
(Microsoft Outlook) from one, easy-to-use interface to locate contacts quickly.
• Presence—View a person's availability status from the directory on your mobile handset.
• Single business number—Single number reach, supported by Cisco Unified Mobility, makes it easier for you
to be reached and gives you the flexibility to answer the call that is most important for you at a given time.
• Dial via Office—Transparently place calls through Cisco Unified Communications Manager to reduce toll
charges and meet regulatory requirements.
• Secure text messaging—Send and receive text messages from colleagues when they are unavailable to talk.
Incoming messages are conveniently grouped by person, showing the sender, the priority, and a brief
subject line, if available.
• Visual voicemail—You have visual access to Cisco Unity and Cisco Unity Connection voicemail messages.
Select, view, play back, and delete messages in any order—all from your smartphone.
• Conferencing—Receive Cisco Unified MeetingPlace conference notifications on your smartphone. With a
simple press of a button, you can access the conference bridge.
• Call logs—View a list of recent calls on your mobile device and learn what calls were missed, placed, and
received from your mobile device and your Cisco Unified IP Phone.
• Broad operator and device support—Working simultaneously across multiple networks, mobile operators,
and handset platforms, Cisco Unified Mobile Communicator helps ensure end-user choice and delivery.
• Enterprise-grade security—Cisco Unified Mobility Advantage server is deployed securely behind the
enterprise firewall. It uses industry-standard Secure Sockets Layer (SSL) and Transport Layer Security (TLS)
encryption to protect transmission of data between handsets and your corporate infrastructure.
• Management—Simple, web-based management allows IT staff to manage user activation, configuration, and
administration; set system privileges and security; report statistics; and manage devices. The end-user portal
allows provisioning, directory management, and configuration of user preferences.
4-40
Chapter 4: Collaboration
Selected Part Numbers and Ordering Information
CUMC-K9-V3
Cisco Unified Mobile Communicator
For More Information
For more information about Cisco Unified Mobile Communicator, visit: http://www.cisco.com/en/US/products/ps7271/index.html.
Cisco Unified Mobility
Cisco Unified Mobility is a native application to Cisco Unified Communications Manager that streamlines
communications and optimizes the communications experience with single number reach.
Key Features
• Single Number Reach—Publish one number for multiple devices to simplify communications and preserve
your office identity.
• Transparently move active phone calls between your mobile phone and your Cisco Unified IP Phone without
interrupting a call to optimize the communications experience.
• Answer calls on the device that is most suitable to you at any given time with the ability to ring up to four
devices simultaneously.
• Anchor calls in Cisco Unified Communications Manager to apply policy.
For More Information
For more information about Cisco Unified Mobility, visit: http://www.cisco.com/en/US/products/ps6567/index.html.
Cisco WebEx Meeting Center on the iPhone
Cisco WebEx Meeting Center for the iPhone is a free downloadable application for the iPhone that allows users
to actively collaborate in Cisco WebEx Meeting Center meetings.
Key Features
•
•
•
•
•
•
Schedule meetings and invite attendees from your iPhone
Start and/or attend scheduled meetings from your iPhone with integrated audio and data
View shared presentations, applications and desktops with live annotations
View the meeting attendee list
Give presentation control to other meeting participants joined from a computer
Chat with meeting participants
For More Information
For more information about Cisco WebEx Meeting Center for iPhone, visit: http://www.webex.com/iphone/
Cisco WebEx Meeting Center on SmartPhone Browsers
Using the browser on a smartphones, users can attend fully participate in Cisco WebEx Meeting Center
meetings, view presentations applications and desktops with live annotations.
Key Features
• Attend pre-scheduled meetings from your smartphone with integrated audio and data
• View shared presentations, applications and desktops with live annotations
• View the meeting attendee list
For More Information
For more information about Cisco WebEx Meeting Center on Smartphone Browsers, visit: http://www.webex.com/mobile/
Cisco Mobile Supervisor
Cisco Mobile Supervisor for is a free application available from Apple Inc’s App Store that extends the Cisco
Supervisor Desktop (CSD) of Cisco Unified Contact Center Express to the iPhone 3G and iPod Touch.
Key Features
• A list of Contact Service Queues (CSQs) belonging to a selected team
- The Voice CSQ Summary report for a selected CSQ
Chapter 4: Collaboration
4-41
- The list of agents (along with their states) belonging to the selected CSQ
• A list of agents (along with their states) belonging to a selected team
• Color-coded indicators to identify whether a CSQ’s Calls in a Queue or Oldest Call in a Queue fields have
exceeded user-configured thresholds. You can specify/change these threshold values at any time.
For More Information
For more information about the Cisco Mobile Supervisor, visit:
http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps1846/ciscomobile_vds.html
Nokia Call Connect for Cisco
Enables select Nokia dual-mode handsets to operate on Cisco Unified Wireless Networks
(VoWLAN/802.11 b/g) and access advanced features of Cisco Unified Communications Manager and Cisco
Unified Communications Manager Express to reduce cellular costs and improve communications.
Key Features
• Access mid-call features, including call pick-up, group pick-up, call park, shared line appearance and
conferencing
• Extension dialing
• Enterprise voice mail messaging waiting indicator
• Enhance in-building mobility experience with pervasive Cisco Unified Wireless Network coverage
For More Information
For more information about Nokia Call Connect for Cisco, visit: http://www.cisco.com/go/nokia
Cisco Unified Contact Center Enterprise
Cisco Unified Contact Center Enterprise delivers skills-based contact routing, voice self-service, computer
telephony integration (CTI), and multichannel contact management over an IP infrastructure. With multichannel
automatic-call-distributor (ACD) functions combined with IP telephony in a unified solution, companies can
rapidly deploy a distributed contact center infrastructure. Cisco Unified Contact Center Enterprise supports
single and multisite deployments in both all-IP environments and mixed IP and time-division multiplexing (TDM)
environments. It segments customers, monitors resource availability, and delivers each contact to the most
appropriate resource anywhere in the enterprise or at home. The software profiles each customer contact
using related data such as dialed number and calling line ID, caller-entered digits, data submitted on a Web
form, and information obtained from a customer database lookup. This combination of customer and contact
center data is processed through user-defined routing scripts that graphically reflect a company’s business
rules.
Ideal for Companies That Need these Features
Cisco Unified Contact
Center Enterprise
• Single contact center solution to support agents located in multiple locations, including formal
contact centers, branch offices, and home agents
• Single contact center solution to support inbound, outbound, e-mail, and Web collaboration
channels
• A fully redundant solution
Key Features
• Cisco Unified Contact Center Enterprise offers full scalability from less than a hundred to thousands of seats;
it supports multisite contact centers and customer-relationship-management (CRM) integration.
• Carrier-class, distributed fault tolerance helps ensure uninterrupted operation.
• Multichannel interaction is possible, including Web collaboration with chat and callback, e-mail, voicemail,
and fax routing.
• The solution provides continuous-contact call detail records.
• The solution provides common agent and supervisor desktops across all Cisco customer-interactionmanagement products.
• Cisco Unified Contact Center Enterprise provides predefined and custom real-time and historical reports;
real-time data is also integrated in the agent and supervisor desktops.
• Support for custom call treatment for calls in queue includes support for music in queue and custom
messaging; a standard screen pop allows any caller-entered information to be forwarded to the agent.
• Cisco Unified Contact Center Enterprise supports agent-supervisor interaction through chat; agentsupervisor messages are predefined.
• The solution offers enterprise presence integration through Cisco Unified Expert Advisor and Cisco Agent
Desktop to tie in or extend intelligently routed calls to knowledge workers or informal agents.
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Chapter 4: Collaboration
Selected Part Numbers and Ordering Information
IPCE-BUNDLE
Requires the purchase of one CCE Server license. This license entitles the user to deploy the
following necessary components: (redundant) Router; (redundant) Logger; (redundant)
Communications Manager Peripheral Gateway(s); (redundant) IVR Peripheral Gateway(s) for
connection to Cisco Self-Service and Queuing (IVR) systems, CVP and IP-IVR (non-Cisco IVRs
require third-party IVR port licenses); Administrative workstation(s); Historical database
server(s); WebView Reporting server and reporting user connections; Internet Script Editor
(ISE) server and ISE user connections; application gateways; (redundant) CTI server for thirdparty CTI connections (only for non-agent desktop application)
IPCE-SVR
Contact Center Enterprise server license
For More Information
For more information about Cisco Unified Contact Center Enterprise, visit: http://www.cisco.com/go/ipcc.
Cisco Unified Contact Center Express
Cisco Unified Contact Center Express provides easy-to-deploy, easy-to-use, highly available, and sophisticated
customer interaction management for 1 to 300 agents by supporting a highly available virtual contact center
with integrated self-service applications across multiple sites secured with Cisco Security Agent. All Cisco
Unified Contact Center Express solutions are tightly integrated with Cisco Unified Communications Manager.
Ideal for Companies That Need these Features
Cisco Unified Contact
Center Express
• Contact center-in-a-box that delivers intelligent routing, call treatment, network-to-desktop
and computer telephony integration (CTI), and integrated self-service for customer contact
management over an IP infrastructure
• Ability to handle e-mail and Web-based contacts and provide outbound dialing support
• Sophisticated workforce management
• Ability to integrate multiple Cisco Unified Contact Center Express systems in the cloud under
the control of Cisco Unified Intelligent Contact Management, including pre- and postrouting
and centralized reporting
• Redundancy with high availability
Cisco Unified Contact Center Express is a virtual contact center that is easy to deploy, configure, and manage. It
is available in three different packages [Standard, Enhanced, and Premium] to help ensure the right match with
your business requirements. This interactive-voice-response [IVR] self-service solution is fully integrated with
contact center operations, including the ability to deploy advanced self-service technologies such as Automatic
Speech Recognition (ASR) and Text to Speech (TTS).
Key Features
• Cisco Unified Contact Center Express reduces business costs while improving customer response by
providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR),
computer telephony integration (CTI), and agent and desktop services.
• The solution offers numerous sophisticated options traditionally associated with enterprise contact centers,
including the ability to handle e-mail and Web-based contacts, presence integration, outbound preview
dialing, and a complete workforce-management solution.
• Administration is browser-based, integrating with Cisco Unified Communications Manager browser-based
administration.
• The solution provides ongoing contact call detail records.
• The standard screen allows any caller-entered information to be forwarded (through a pop) to the agent.
• The solution provides predefined or custom historical reports; real-time reports are provided within the agent
and supervisor desktops.
• The solution offers high availability with automatic failover for mission-critical deployments.
• This complete, enterprise-wide, scalable unified contact center solution works in the Cisco Customer
Interaction Network.
• Cisco Unified Contact Center Express fully supports agent-supervisor interaction through chat and
predefined messages.
• The solution offers full IP call queue points and prompts; it collects voice interaction capabilities.
• Optional Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) capabilities are available.
• The solution supports custom call treatment such as music for calls in queue.
• Offers Cisco Mobile Supervisor feature enabling supervisors to receive real-time reports on the go on their
Apple iPhone or iPod Touch.
NOTE: This is an abbreviated list of Cisco Unified Contact Center features.
Chapter 4: Collaboration
4-43
Selected Part Numbers and Ordering Information
IPCX-70-STANDARD
New 7.0 Standard deployment
IPCX-70-ENHANCED
New 7.0 Enhanced deployment
IPCX-70-PREMIUM
New 7.0 Premium deployment
IPCX-70-STD-ADDON
Add-ons to an existing 7.0 Standard deployment
IPCX-70-ENH-ADDON
Add-ons to an existing 7.0 Enhanced deployment
IPCX-70-PRE-ADDON
Add-ons to an existing 7.0 Premium deployment
For More Information
For more information about Cisco Unified Contact Center Express, visit: http://www.cisco.com/go/ipccexpress.
Cisco Unified Contact Center Hosted Edition
The Cisco Unified Contact Center Hosted Edition solution is suitable for both enterprise customers and
service providers. For service providers, it creates a new, high-margin service revenue stream for
incumbent providers as well as new service carriers. The service provider hosts the contact center
infrastructure software, which is shared by multiple business customers, in its central office or data center.
Subscribing business customers can have IP infrastructures, time-division multiplexing (TDM)
infrastructures, or a combination of the two. For the enterprise customer with multiple branch offices or
divisions, the value is a centralized contact center infrastructure with the ability to offer services to its
various divisions or satellite offices.
Ideal for Companies That Need These Features
Cisco Unified Contact
Center Hosted Edition
• Multiple business units that function autonomously
This solution is ideal for very large enterprise customers who want to deploy a single solution to support
multiple businesses such as state government. It is also ideal for service providers that want to offer managed
contact center services to their customers.
Key Features
• Cisco Unified Contact Center Hosted is a virtual call center; calls are routed to contact center agents
independent of their location, a service especially appealing to businesses with branch offices or home
agents.
• Network routing with a computer-telephony-integration (CTI) network-based automatic call distributor (ACD)
is combined with CTI services.
• Network interactive-voice-response (IVR) functions are located in the network to provide information to
callers or to collect information from callers before they speak with a live agent.
• Calls are routed between contact centers based on call-context information (dialed number and caller ID),
agent availability, and customer information from databases.
Selected Part Numbers and Ordering Information
IPCH-BUNDLE
The Hosted bundle consists of two separately-licensed sets of components.
The base licenses for the shared infrastructure, such as the NAM, the network interfaces,
shared network IVRs, CICMs, and Hosted IPCC Agent licenses; (redundant) Router; (redundant)
Logger; (redundant) Communications Manager Peripheral Gateway(s); (redundant) IVR
Peripheral Gateway(s) for connection to Cisco IVR systems ISN and IP-IVR (non-Cisco IVRs
require third-party IVR port licenses); Administrative workstation(s); Historical database
server(s); WebView server and WebView user connections; Internet Script Editor (ISE) server
and ISE user connections; application gateways; (redundant) CTI server for third-party CTI
connections (only for non-agent desktop application)
For More Information
For more information about Cisco Unified Contact Center Hosted, visit: http://www.cisco.com/go/ipcchosted.
Cisco Unified Customer Voice Portal
The Cisco Unified Customer Voice Portal integrates with both traditional time-division multiplexing (TDM) and
IP-based contact centers to provide an unparalleled call-management and call-treatment solution with selfservice voice and a video IVR option that can use information available on the corporate web server. With
support for ASR and TTS capabilities, callers can obtain personalized answers to complex questions and can
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Chapter 4: Collaboration
conduct business in new and innovative ways–with or without a live agent. The Unified CVP solution offers a
unique capability of providing the voice processing on Cisco integrated services routers and access servers,
thus allowing the same self-service application to be deployed at a retail office or at large customer call centers,
thus significantly reducing customers’ bandwidth usage.
Ideal for Companies That Need These Features
Cisco Unified Customer
Voice Portal
• Offset high costs associated with assisted-service contact center agents by directing more
customer interactions to automated voice and video self-service
• Improved effectiveness of automated voice and video self-service at lower cost by treating
calls at the most effective location
• A consistent customer experience across self-service (web and phone) and assisted-service
environments
Selected Part Numbers and Ordering Information
CVP-70-SERVER-SW
CVP 7.0 Server Software
CVP-STU-70-UE60
Call Studio 7.0 for CVP 7.0 and CVP Universal Edition 6.0
CVP-7X-PTS
CVP 7.X Self-Service Port License
For More Information
For more information about Cisco Unified Customer Voice Portal, visit: http://www.cisco.com/go/cvp.
Cisco Unified Expert Advisor
Cisco Unified Expert Advisor expands the scope of the contact center by allowing presence-enabled enterprise
knowledge workers to handle incoming customer calls without the need for the rigid tools and business rules
typically found in formal contact centers. Cisco Unified Expert Advisor can be deployed as an add-on to Cisco
Contact Center solutions, or in a standalone mode without any formal contact center agents in the call flow.
Experts receive precall data, allowing faster problem resolution. The solution is highly flexible and customizable,
allowing enterprises to implement the most appropriate architecture and business logic to meet their customer
contact needs.
Ideal for Companies That Need these Features
Cisco Unified Expert
Advisor
• Formal contact centers with agents that require escalation to third- or fourth-level support or
specialists in the enterprise who have the ability to improve on customer service by
addressing the sought-after “first-call resolution.”
• Small to medium-sized contact centers that require extension of customer calls to knowledge
workers and for informal contact centers that do not process a high load of calls or where most
customers address their needs from a self-service application.
• Environments where there is only a self-service or queuing application and no formal agents.
Key Features
• The solution improves first-call resolution and increases customer satisfaction by allowing subject matter
experts anywhere in the enterprise to handle incoming customer calls.
• When deployed with Cisco contact center solutions, formal agents can request expert help with the click of a
button.
• Agents can transfer the caller to the expert, or engage in a three-way conference with the caller and the expert.
• When deployed in standalone mode, Cisco Unified Expert Advisor provides robust, efficient customer
interactions without the need for traditional contact center agents.
• Real-time and historical reports give decision makers detailed insights and control over their customer
interaction flows. The solution offers higher rates of first-call resolution and reduced customer turnover.
Selected Part Numbers and Ordering Information
UNIFIED-EA-7X
Cisco Unified Expert Advisor Top Level Bundle
EA-USR-LIC=
EA Single Seat (Presence License ordered separately)
EA7.X-RTS-LIC-K9=
EA 7.x Runtime Srv License (Presence License ordered separately)
For More Information
For more information about Cisco Unified Expert Advisor, visit: http://www.cisco.com/go/ea.
Chapter 4: Collaboration
4-45
Cisco Unified Intelligence Suite
The Cisco Unified Intelligence Suite comprises two components: Intelligence Center and the Archiver data
repository. The suite also includes advanced integration tools that help users evolve the platform into an
enterprise-wide information portal.
Intelligence Center is a web-based application that provides real-time and historical reporting in an easy-touse, wizard-based interface. The Archiver is an external Microsoft Structured Query Language (MS-SQL) data
repository that adds significant scalability and flexibility to Cisco Unified Contact Center reporting. The
advanced integration tools allow customers to integrate data from nontraditional contact center sources such
as Really Simple Syndication (RSS) feeds, external websites, and third-party databases to further improve
business efficiency and effectiveness.
Ideal for Companies That Need these Features
Cisco Unified Intelligence
Suite
• Powerful web-based reporting platform that is as flexible as it is intuitive
• The ability to report on the details of every contact across all channels from a single interface,
regardless of the resources involved
Key Features
• Cisco Unified Intelligence Suite offers real-time and historical reporting in an easy-to-use, wizard-based
interface.
• The solution offers a variety of presentation formats such as interactive grids, charts, web pages, and RSS
feeds.
• Administrators can control access to features, reports, and data by granting privileges to individual users or
groups of users.
• The solution offers integrated reporting for any data source, including third-party automatic call distributors
(ACDs), Cisco Unified Workforce Management, customer relationship management (CRM), and QM products.
• The solution offers the ability to move between reports through hyperlinks providing drill-up, drill-down, and
drill-across capabilities.
• Advanced drill-down capabilities allow customers to link multiple reports, including the ability to drill across
data sources for maximum flexibility.
For More Information
For more information about the Cisco Unified Intelligence Suite, visit: http://www.cisco.com/go/cc.
Cisco Unified Intelligent Contact Management Enterprise
Through a combination of multichannel contact management, intelligent routing, and network-to-desktop
computer telephony integration (CTI), the Cisco Unified Intelligent Contact Management Enterprise segments
customers, monitors resource availability, and delivers each contact to the most appropriate resource
anywhere in the enterprise.
The Cisco Unified Intelligent Contact Management Enterprise solution allows customers to keep their current
legacy solutions in place regardless of TDM or IP voice transports, while giving them a migration path to new
technologies such as VOIP, multi-channel and presence. When deployed with the Cisco Unified Customer
Voice Portal, it lets customers begin to move call routing and queuing into the IP network, while leaving their
existing TDM automatic call distributors (ACDs) and agents in place. Therefore, customers can decide to
replace aging technologies independently, when it makes the most sense for them.
Ideal for Companies That Need These Features
Cisco Unified Intelligent
Contact Management
Enterprise
• Customers with existing, multi-site, single or multi vendor legacy ACD infrastructure looking
for a unified call routing and CTI solution
• Customers looking for a migration path from their existing TDM architecture to an IP solution
• Customers who require unified routing across media types and across disparate vendor PBX
and ACD solutions
Key Features
• Cisco Unified Intelligent Contact Management Enterprise offers carrier-class, distributed fault tolerance for
uninterrupted operation.
• The solution provides profiles using contact-related data: dialed number and calling line ID (CLID), callerentered digits, data submitted on a Web form, or information obtained from a customer profile database
lookup. Profiles are processed with user-defined routing scripts that graphically reflect business rules. The
solution routes each contact to the optimum resource anywhere in the enterprise, and delivers a unique and
rich set of call-event and customer-profile data to the targeted desktop as a contact arrives, personalizing
service and maximizing efficiency.
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Chapter 4: Collaboration
• Cisco Unified Intelligent Contact Management Enterprise gives customers the choice to interact through their
phone, the web, voice over IP (VoIP), text chat, e-mail, or IM.
• The solution provides centralized management control over customer contacts, allowing users to implement a
single set of business rules that uniformly address customer needs independent of contact channel or
resource location.
Selected Part Numbers and Ordering Information
ICME-BUNDLE
Requires the purchase of at least one ACD PG and one ICM Agent license. Functionality
included: monitor third-party ACD (call and agent); Call routing, including pre-routing from a
carrier network and port-routing from an ACD; Historical database server(s); WebView server
and WebView user connections; Internet Script Editor (ISE) server and ISE user connections;
application, SQL, and ICM-to-ICM gateways; redundant deployment of all licensed
components; Integrations through the ICM interfaces with third-party devices that are not
intended for agent desktop usage; Connections to Cisco IVR systems (IP-IVR and CVP) and all
related functions an ICM can perform, such as monitoring, reporting, and routing.
For More Information
For more information about Cisco Unified Intelligent Contact Management Enterprise, visit: http://www.cisco.com/go/icmee.
Cisco Unified Intelligent Contact Management Hosted
The Cisco Unified Intelligent Contact Management Hosted solution allows a service provider to quickly
become a strategic business partner by hosting a broad continuum of mission-critical customer applications.
With current users, its functions create new revenue opportunities while strengthening customer loyalty.
Ideal for Companies That Need These Features
Cisco Unified Intelligent
Contact Management
Hosted
• Open architecture facilitates a smooth migration from circuit-switched to packet-based voice
technology while facilitating business-to-business services, e-commerce, and multimedia
applications such as Web collaboration and e-mail response management, all transparent to
the end user.
• Ability to deliver critical applications tailored to each customer’s business strategy, and to
sharply differentiate from competitors, making it easier to gain entry and obtain feature or
transport revenue (for the service provider)
• Services to take advantage of value-added service provider capabilities to meet business
goals (for the customer)
This solution benefits the service provider and the customer as well.
Key Features
• From this virtual call center, calls are routed to contact center agents independent of their location, a service
especially appealing to businesses with branch offices or home agents.
• A network-based automatic call distributor (ACD) is combined with computer-telephony-integration (CTI)
services.
• Network interactive-voice-response (IVR) functions are located in the network to provide information to callers
or to collect information from callers before they speak with a live agent.
• Calls are routed between contact centers based on call-context information (dialed number and caller ID),
agent availability, and customer information from databases.
Selected Part Numbers and Ordering Information
HOSTED-BUNDLE
Consists of two separately-licensed sets of components.
The base licenses for the shared infrastructure, such as the NAM and the network interfaces. This
is an “a la carte” licensing model; a customized system can be licensed by selecting the required
volume and options
The software licenses for dedicated customer components such as the ICM instances,
peripheral gateway, agents, and so on. These are ACD PG and Agent licenses.
For More Information
For more information about Cisco Unified Intelligent Contact Management Hosted, visit:
http://www.cisco.com/en/US/products/sw/custcosw/ps1973/index.html.
Chapter 4: Collaboration
4-47
Cisco Unified Workspace Licensing
Cisco Unified Workspace Licensing allows organizations to cost-effectively access a wide range of Cisco
Unified Communications applications and services in a cost effective, simple package. It includes client and
server software, licensing, service and support, and software subscription on a per-user basis.
Cisco Unified Workspace Licensing is available in four versions to meet a variety of customer needs:
• Business Edition— Built on the Cisco Unified Communications Manager Business Edition platform, this
edition offers call control, voice messaging, unified clients, mobility, and presence in a package optimized to
the need of smaller businesses.
• Entry Edition—This edition provides basic dial tone and mobility features.
• Standard Edition—This edition provides the same benefits as Business Edition, but is optimized for larger
businesses.
• Professional Edition—This edition includes all features in Standard Edition plus mobile communicator client,
audio, video and web conferencing, and other advanced capabilities.
Ideal for Companies That Need these Features
Cisco Unified Workspace
Licensing
• Complete, media-rich unified communications experience for all their users across their
workspace
• Flexibly deploy UC applications as their evolving business needs dictate
• Timely access to Cisco's latest software updates for major, minor, and maintenance releases, as
well as online tools and communities that help solve issues quickly.
• Offer workspace applications at a more affordable initial cost of acquisition
• A simplified way to purchase and manage licensing, service and support
Specifications
Function
Included in
Cisco Unified
Workspace
Licensing
Business
Edition
Entry
Edition
Standard
Edition
Professional
Edition
Video conferencing
Cisco Unified
No
MeetingPlace
Express or Cisco
Unified
MeetingPlace
No
No
Yes
Audio conferencing
Cisco Unified
MeetingPlace or
Cisco Unified
MeetingPlace
Express solution
No
No
No
Yes
Mobile phone client
Cisco Unified
Mobile
Communicator
Client
No
No
No
Yes
Presence
Cisco Unified
Presence Profile
Yes
No
Yes
Yes
Mobility (with Sim ring
services)
Cisco Unified
Mobility Profile
Yes
Yes
Yes
Yes
Soft client
Cisco Unified
Yes
Personal
Communicator or
Cisco Unified IP
Communicator
with Cisco
Unified Video
Advantage
Yes, Cisco IP
Communicator
only
Yes
Yes
Messaging
Cisco Unity or
Cisco Unity
Connection
solution
No
Yes
Yes
4-48
Chapter 4: Collaboration
Cisco Unity
Connection only
Phone and call control
License for one
or unlimited
number of Cisco
IP phones per
user
One
Call control
Starting platform
Cisco Unified
Cisco Unified
Cisco Unified
Cisco Unified
Communications Communications Communications Communications
Manager
Manager
Manager
Manager
Business Edition
Workspace
Bundle
User count
Supported user
counts
50–500
One
100+
One
Unlimited
100+
100+
Selected Part Numbers and Ordering Information
Product Number
Description
UCSS Product Number
Product Number
LIC-UWL-ENTRY
Unified Workspace Licensing
Entry, 1 User
UCSS-UWL-ENTRY
CON-ESW-UWLET1
CON-ESW-UWLET1K
CON-ESW-UWLET10K
LIC-UWL-PRO
Unified Workspace Licensing
PRO, 1 User
UCSS-UWL-PRO
CON-ESW-PRO1
CON-ESW-PRO1K
CON-ESW-PRO10K
LIC-UWL-STD
Unified Workspace Licensing
STD, 1 User
UCSS-UWL-STD
CON-ESW-UWLST1
CON-ESW-UWLST1K
CON-ESW-UWLST10K
For More Information
For more information about Cisco Unified Workspace Licensing, visit: http://www.cisco.com/go/cuwl.
Cisco Unified Communications Software Subscription
Cisco Unified Communications Software Subscription is a product offering that allows you to purchase major
software version upgrades of various Cisco Unified Communications products at a reduced cost. You are able
to:
• Stay up-to-date—Get the latest product enhancements whenever there is a Cisco Unified Communications
major software release, at no additional charge.
• Stay protected—During the term of your subscription agreement, you have guaranteed access to new
software upgrades.
• Stay cost-effective—Whether you purchase a 1-, 2-, 3-, or 5-year subscription plan, Cisco Unified
Communications Software Subscription can help you plan for the future while saving you money compared to
repeat purchases of new software or individual upgrades.
• Stay productive—The process of planning, buying, deploying, and maintaining your Cisco Unified
Communications upgrades is much easier and faster.
When combined with Cisco Unified Communications Essential Operate Service, you have timely access to
Cisco's latest software updates for major, minor, and maintenance releases, as well as online tools and
communities that help solve issues quickly.
Ideal for Companies That Need these Features
Cisco Unified
Communications Software
Subscription
• Maximizing return on investment and lower total ownership costs
• Keeping pace with technology advancements and enhance productivity
• Protecting Cisco Unified Communications investment in the future, regardless of what
happens
• Predicting and planning IP communications budgets over multiple years or budget only once
Selected Part Numbers and Ordering Information
Order UCSS under CUWL-LIC Cisco Unified Communications Software Subscription for Cisco Unified Workspace Licensing
UCSS-UCM
Cisco Unified Communications Software Subscription for Cisco Unified Communications
Manager
UCSS-CUCM-BE
Cisco Unified Communications Software Subscription for Cisco Unified Communications
Manager Business Edition
Chapter 4: Collaboration
4-49
UCSS-UNITY
Cisco Unified Communications Software Subscription for Cisco Unity
UCSS-UNITYCN
Cisco Unified Communications Software Subscription for Cisco Unity Connection
UCSS-MTPLACE
Cisco Unified Communications Software Subscription for Cisco Unified MeetingPlace
UCSS-MPE
Cisco Unified Communications Software Subscription for Cisco Unified MeetingPlace Express
and Cisco Unified MeetingPlace Express VT
UCSS-CCE
Cisco Unified Communications Software Subscription for Cisco Unified Contact Center
Enterprise
UCSS-CCX
Cisco Unified Communications Software Subscription for Cisco Unified Contact Center
Express
UCSS-CCH
Cisco Unified Communications Software Subscription for Cisco Unified Contact Center
Hosted
UCSS-CUP
Cisco Unified Communications Software Subscription for Cisco Unified Presence
UCSS-UPC
Cisco Unified Communications Software Subscription for Cisco Unified Personal
Communicator
UCSS-CUMC
Cisco Unified Communications Software Subscription Cisco Unified Mobile Communicator
UCSS-ICME
Cisco Unified Communications Software Subscription for Intelligent Contact Management
Enterprise
UCSS-IPIVR
Cisco Unified Communications Software Subscription for IP Interactive Voice Response (IP
IVR)
UCSS-ER
Cisco Unified Communications Software Subscription for Emergency Responder
For More Information
For more information about Cisco Unified Communications Software Subscription, visit: http://www.cisco.com/go/ucss.
Cisco Unified Communications Services
Cisco and our partners offer a comprehensive portfolio of services to help protect, maintain, and optimize your
Unified Communications solution.
• To find the appropriate service, visit the Service Finder tool at http://www.cisco-servicefinder.com (enter a
product description or part number or search by product series family). Cisco SMARTnet support is available
for all your hardware products. Cisco Essential Operate Service (ESW) is available for all your software Cisco
products. The combination of hardware and software services is critical to optimizing product performance.
• For more information about Cisco Unified Communications Services, visit
http://www.cisco.com/go/ucservices.
• For more information about Cisco Services, see Chapter 10, “Cisco Services.”
Video
Cisco TelePresence System
Critical to delivering the Cisco TelePresence experience are three critical principles: quality that is as good as
being there, a system that is extremely simple to use, and an architecture that uses existing services to provide
a low total cost of ownership. The Cisco TelePresence solution gives users the tools to cost-effectively improve
productivity; gain closer ties to customers, partners, and suppliers; and promote internal collaboration.
Designed to deliver an immersive “in-person” experience, the Cisco TelePresence solution incorporates highquality spatial audio and lifelike video in a specially tuned environment. The full-duplex audio and near-zero
latency allow you to communicate in real time, catching every comment and every nuance of the conversation.
The industry-leading, 1080p high-definition video makes every expression and every gesture clearly visible,
whether you are meeting across town or across time zones. You can now collaborate globally, not compromise
on communications.
The Cisco TelePresence solution is designed to take advantage of the tools you use every day. It integrates
with both enterprise groupware and unified communications, so scheduling a Cisco TelePresence meeting is
as simple as booking a meeting. Whether you are meeting with one or many sites, the simple and intuitive user
interface eliminates the need for staff, training, or manuals so that you can focus on the business opportunity—
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Chapter 4: Collaboration
not the technology. And thanks to the simplicity and reliability of this solution, you can focus your IT resources on
strategic projects instead of operational tasks.
The Cisco TelePresence solution delivers the industry’s leading in-room experience, so users can conduct
business as easily and naturally as in person, but more cost-effectively. The solution offers intercompany
capabilities for secure face-to-face communications across enterprise networks, interoperability with
standards-based video conferencing, and scalable, cost-effective multipoint capabilities with support for up to
48 sites in a single meeting.
The Cisco TelePresence solution uses intelligent network architecture, with innovative services and integrated
security—and industry-leading reliability. It takes advantage of the real-time collaborative communications
services built into the network, delivering quality of service, security, and high availability. You can deploy and
scale the application quickly, with a low total cost of ownership, for immediate productivity gains. Your
organization can depend on this solution as a strategic communications platform that provides an in-person
experience with the quality, simplicity, and reliability of a telephone call.
Key Features
• The solution is available as an entire portfolio of rooms and endpoints in a variety of configurations to meet all
meeting and collaboration needs, from one-on-one meetings to very large team meetings or classroom
applications.
• The solution is simple to use and it integrates with Microsoft Outlook and Lotus Notes for one-button-to-push
meeting initiation.
• Meeting participants can share documents, photos, video, and physical objects through Cisco TelePresence
Auto-Collaboration.
• Cisco TelePresence systems can participate in multipoint meetings by using the Cisco TelePresence
Multipoint Switch.
• The Cisco TelePresence solution provides comprehensive security through media and signaling encryption
for point-to-point and multipoint calls. Built-in encryption maintains the immersive meeting experience without
adding discernable latency.
• Participants can meet with other organizations through intercompany Cisco TelePresence meetings.
• The solution interoperates with existing, standards-based video conferencing equipment.
• The Cisco TelePresence environment incorporates advanced audio, high-quality video, and room
environmentals.
Cisco TelePresence System 500
The Cisco TelePresence System 500 brings the virtual in-person experience of
Cisco TelePresence meetings directly into the private office. Creating a new
category called Cisco TelePresence, the Cisco TelePresence System 500
allows individuals, subject matter experts, and executives to join Cisco
TelePresence calls with equal stature—appearing life-size on Cisco
TelePresence System 3000 and other endpoints.
The Cisco TelePresence System 500 is ideal for joining large, multilocation
group meetings, such as operational reviews, status update meetings, and
quarterly customer presentations. It also supports personal meetings such as
negotiations, job interviews, and personnel reviews.
Specifications
Feature
Cisco TelePresence System 500
Product compatibility
•
•
•
•
•
•
Software compatibility
Cisco TelePresence System software Version 1.4 or later
Protocols
Cisco Discovery Protocol, SIP, IP, Dynamic Host Configuration Protocol (DHCP), Secure Shell
(SSH) Protocol, 802.1p/q, and Real-Time Transport Protocol (RTP)
Connectivity
Ethernet (1 LAN, RJ-45 connection -- 100/1000m), internal 4-port Ethernet switch, and highdefinition video connector
Programming interfaces
Web-based user interface; IP address assignment can be statically configured or configured
through the Cisco TelePresence administrator Web interface
Cisco TelePresence System 1000 with CTS software version 1.4 or later
Cisco TelePresence System 3000 with CTS software version 1.4 or later
Cisco TelePresence System 3200 with CTS software version 1.4 or later
Cisco Unified Communications Manager 6.0 or later
Cisco TelePresence Multipoint Switch 1.0 or later
Cisco TelePresence Manager 1.4 or later
Chapter 4: Collaboration
4-51
Physical dimensions
(H x W x D)
Minimum room dimensions: 8 x 6 x 8 feet
• Table top: Height 3'0.5", Width 3'2", Depth 1'4.5"; Base width 2'7.5", Base depth 1'4.5"
• Freestanding pedestal: Height 5'6.5", Width 3'2"; Base width 2'9", Base depth 2'1"
• Wall mounted pedestal: Height 5'6.5", Width 3'2"; Base width 2'9", Base depth 1'1.5"
• Wall mounted: Height 2'6", Width 3'2"
Weight
230 lb with pedestal; 65 lb without pedestal and CODEC
Power
350W (3 Amps @ 120V to 1.5 Amps @ 240V); Two power plugs are required
Video and Audio Specifications
Bandwidth consumption
3 to 4 Mbps (1080p) or 1 to 3 Mbps (720p) for IP QoS connections is recommended.
Note: The bandwidth recommendations for the Cisco TelePresence System 500 are identical
to those for the Cisco TelePresence System 1000.
Video standards
HM.264
Video frame rate
30 frames per second using H.264
Data and graphics frame
rate
• Graphics sharing at 5 frames per second (standard configuration)
• Optional graphics sharing at 30 frames per second using a dedicated presentation codec
Native National Television
Standards Committee
(NTSC)
720p and 1080p
Resolution
1920 x 1080 Native
Audio standards
G.711 and AAC-LD (22 kHz)
Audio features
Cisco Dynamic Echo Cancellation
Cisco TelePresence highdefinition camera
•
•
•
•
•
H.264 interoperability
Using CIF and G.711 with CUVC35xx Series platforms
Complementary Metal Oxide Semiconductor (CMOS) 2/3-inch sensor
C-mount lens
1080p 30
Minimum illumination 300 lux
Manual focus
Additional Specifications
Firmware upgrades
Downloadable from Cisco Unified Communications Manager
Video network features
Intelligent packet loss recovery of video transmission
Network interface
• 1 LAN or Ethernet (RJ-45); 100/1000 Mbps
• Internal 4-port Ethernet switch with 2 PoE (IEEE 802.3af) ports on codec
Selected Part Numbers and Ordering Information
Power cords
Select the appropriate power cord pair option to plug into the wall outlets in the country where
the Cisco TelePresence system will be deployed.
Auxiliary control unit
CTS-LIGHT-CTRL—This is an optional control unit that is used to turn off system lighting when
not in a meeting and is not required for Cisco TelePresence 500 operation. The built-in lighting
for the system is included and does not need to be ordered separately.
Presentation codec
CTS-HFR-COLLAB—This chargeable option adds a dedicated presentation codec to enable
high-frame-rate Auto Collaboration.
Mounting Options (Choose
one at NC)
• CTS500-STRUC-PED—This mounting option provides a free standing floor mount for the CTS500 with codec integrated to the pedestal
• CTS500-STRUC-TABL—This mounting option is for the display sitting on a table or shelf and
codec sits on the floor with a cable harness
• CTS500-STRUC-WALL—This mounting option is for the display attached to a wall and codec
sits on the floor with a cable harness
For More Information
For more information about the Cisco TelePresence System, visit: http://www.cisco.com/go/telepresence.
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Chapter 4: Collaboration
Cisco TelePresence System 1000
The Cisco TelePresence System 1000 is ideal for small group or one-on-one
meetings around the “virtual table”. Two Cisco TelePresence System 1000
endpoints in a single meeting create a virtual table for up to 4 participants. The
Cisco TelePresence System 1000 is suitable for uses such as direct customer
engagements, small presentations, regular one-on-one meetings with remote
employees or partners, supply-chain dealings, press briefings, operational or
engineering reviews, or negotiations and interviews.
Specifications
Feature
Cisco TelePresence System 1000
Product compatibility
•
•
•
•
•
•
Software compatibility
Cisco TelePresence System software Version 1.2
Protocols
Cisco Discovery Protocol, SIP, IP, Dynamic Host Configuration Protocol (DHCP), Secure Shell
(SSH) Protocol, 802.1p/q, and Real-Time Transport Protocol (RTP)
Connectivity
Ethernet (1 LAN, RJ-45 connection—100/1000m), internal 4-port Ethernet switch, and highdefinition video connector (socket and cable)
Programming interfaces
Web-based user interface; IP address assignment can be statically configured or configured
through the Cisco TelePresence Web interface
Physical dimensions
(H x W x D)
61 x 62 x 14 in.; Designed for small conference room or office
Power
Maximum—1160W (9.7A @ 120V to 4.8A @ 240V); Typical—1079W (9A @ 120V to 4.5A @ 240V)
Cisco TelePresence System 500 with CTS software version 1.5 or later
Cisco TelePresence System 3000 with CTS software version 1.1 or later
Cisco TelePresence System 3200 with CTS software version 1.4 or later
Cisco Unified Communications Manager 5.1 or later
Cisco TelePresence Multipoint Switch 1.0 or later
Cisco TelePresence Manager 1.4 or later
Video and Audio Specifications
Bandwidth
1-3 Mbps (720p) or 3-4 Mbps (1080p) for IP QoS connections is recommended; on average, a
Cisco TelePresence System 1000 uses 1-2 Mbps (1080p)
Video standards
H.264
Frame rates
30 frames per second using H.264
Data and graphics frame
rate
Graphics sharing at 5 frames per second (standard configuration)
Optional graphics sharing at 30 frames per second using a dedicated presentation codec
Native National Television
Standards Committee
(NTSC)
720p and 1080p
Resolution
1920 x 1080 native
Audio standards
G.711 and AAC-LD (22 kHz)
Audio features
Cisco Dynamic Echo Cancellation
Cisco TelePresence HighDefinition Camera
• CMOS 2/3-in. sensor; C Mount Lens; 1080p 30; Minimum illumination 300 Lux; Manual focus
Additional Specifications
Firmware upgrades
Downloadable from Cisco Unified Communications Manager
Dimensions (H x W x D)
61 x 62 x 14 in.
Footprint
Small conference room or executive office
Weight
690 lb (freight weight)
Video network features
Intelligent packet loss recovery of video transmission
Network interface
1 LAN or Ethernet (RJ-45); 100/1000 Mbps
Ethernet, Internet, and
intranet connectivity
Cisco Discovery Protocol, 802.1p/q, TCP/IP, DHCP, and SSH
Chapter 4: Collaboration
4-53
Selected Part Numbers and Ordering Information
CTS-1000
Cisco TelePresence System 1000
Power Cords
Select the appropriate power cord option to plug into the wall outlets in the country where the
TelePresence system will be deployed.
Lighting Fixtures
Select the appropriate system lighting fixture based on the region where the TelePresence
system will be deployed. Special lighting fixtures are required for Europe and Japan.
Auxiliary control unit
CTS-LIGHT-CTR—This is an optional control unit that is not required for Cisco TelePresence
1000 operation.
Presentation Codec
CTS-HFR-COLLA—This is a chargeable option to add a dedicated presentation codec to
enable high frame rate Auto Collaboration.
For More Information
For more information about the Cisco TelePresence System, visit: http://www.cisco.com/go/telepresence.
Cisco TelePresence System 1300
The Cisco TelePresence System 1300 brings the virtual in-person
Cisco TelePresence experience to the multipurpose conference room. With a
streamlined industrial design, one screen, and three cameras, it can support up
to six people without requiring a dedicated teleconferencing room. All team
members participate life-size in Cisco TelePresence calls with automatic voiceactivated switching.
The Cisco TelePresence System 1300 is ideal for multipoint group meetings,
such as operational reviews, status update meetings, and quarterly customer
presentations. It also supports multilocation collaborative group meetings such
as design reviews, and general working sessions for geographically dispersed teams.
Specifications
Product compatibility
•
•
•
•
•
•
•
Cisco TelePresence System 500 with Cisco TelePresence System Software v1.5 or later
Cisco TelePresence System 1000 with Cisco TelePresence System Software v1.5 or later
Cisco TelePresence System 3000 with Cisco TelePresence System Software v1.5 or later
Cisco TelePresence System 3200 with Cisco TelePresence System Software v1.5 or later
Cisco Unified Communications Manager 6.1 or 7.0 or later
Cisco TelePresence Multipoint Switch 1.5 or later
Cisco TelePresence Manager 1.5 or later
Software compatibility
Cisco TelePresence System Software Version 1.5 or later
Protocols
Cisco Discovery Protocol, SIP, IP, Dynamic Host Configuration Protocol (DHCP), Secure Shell
(SSH) Protocol, 802.1p/q, and Real-Time Transport Protocol (RTP)
Connectivity
Ethernet (1 LAN, RJ-45 connection - 100/1000m), internal 4-port Ethernet switch, and highdefinition video connector
Programming interfaces
Web-based user interface; IP address assignment can be statically configured or configured
through the Cisco TelePresence administrator web interface
Physical dimensions
(H x W x D)
Wall-mounted: 77.4 x 80 x 7.5 in. (196.7 x 203.2 x 19.1 cm)
Weight
600 lb (272 kg) (freight weight)
Power
Cisco TelePresence system (typical): 1228W (12.8A @ 120V)
Video and Audio Specifications
Bandwidth consumption
Recommended for IP QoS connections: 3 to 4 Mbps (1080p) or 1 to 3 Mbps (720p) Note: The
bandwidth recommendations for the Cisco TelePresence System 1300 are identical to those
for the Cisco TelePresence System 1000.
Video standards
H.264
Video frame rate
30 frames per second using H.264
Data and graphics frame
rate
• Graphics sharing at 5 frames per second (standard configuration)
• Optional graphics sharing at 30 frames per second using a dedicated presentation codec
Native National Television
Standards Committee
(NTSC)
720p and 1080p
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Chapter 4: Collaboration
Resolution
1920 x 1080 Native
Audio standards
G.711 and AAC-LD (22 kHz)
Audio features
Cisco Dynamic Echo Cancellation
Cisco TelePresence highdefinition camera
•
•
•
•
•
H.264 interoperability
Using Common Intermediate Format (CIF) and G.711 with Cisco Unified Video Conferencing
3500 Series platforms
Complementary Metal Oxide Semiconductor (CMOS) 2/3-inch sensor
C-mount lens
1080p 30 fps
Minimum illumination 300 lux
Manual focus
Additional Specifications
Firmware upgrades
Downloadable from Cisco Unified Communications Manager
Video network features
Intelligent packet loss recovery of video transmission
Network interface
• 1 LAN or Ethernet (RJ-45); 100/1000 Mbps
• Internal 4-port Ethernet switch with 2 PoE (IEEE 802.3af) ports on codec
Selected Part Numbers and Ordering Information
CTS-1300-65
Cisco TelePresence System 1300-65
Power Cords
Select the appropriate power cord pair option to plug into the wall outlets in the country where
the Cisco TelePresence system will be deployed.
Presentation codec
CTS-HFR-COLLAB
This chargeable option adds a dedicated presentation codec to enable high-frame-rate Auto
Collaboration.
For More Information
For more information about the Cisco TelePresence System 1300, visit: http://www.cisco.com/go/telepresence.
Cisco TelePresence System 3000
The Cisco TelePresence System 3000 is an ideal endpoint for group meetings,
creating an environment for six people to sit around the “virtual table” in a single
location. Two Cisco TelePresence System 3000 systems in a meeting create a
virtual table for 12 participants. The Cisco TelePresence System 3000 is suitable
for uses such as customer engagements, presentations to small or large groups,
supply-chain dealings, press briefings, operational or engineering reviews,
negotiations, or regular team meetings.
Specifications
Feature
Cisco TelePresence System 3000
Product compatibility
Cisco TelePresence System 500 with CTS software version 1.5 or later; Cisco TelePresence
System 1000 with CTS software version 1.1 or later; Cisco TelePresence; System 3200 with CTS
software version 1.4 or later; Cisco Unified Communications Manager 5.1 or later; Cisco
TelePresence Multipoint Switch 1.0 or later; Cisco TelePresence Manager 1.0 or later
Software compatibility
Cisco TelePresence System software Version 1.1 or later
Protocols
Cisco Discovery Protocol, SIP, IP, Dynamic Host Configuration Protocol (DHCP), Secure Shell
(SSH) Protocol, 802.1p/q, and Real-Time Transport Protocol (RTP)
Connectivity
Ethernet (1 LAN, RJ-45 connection—100/1000m), internal 4-port Ethernet switch, and highdefinition video connector
Programming interfaces
Web-based user interface; IP address assignment can be statically configured or configured
through the Cisco TelePresence administrator Web interface
Physical dimensions
(H x W x D)
8 x 15 x 19 feet of space is required at minimum
Weight
2020 lb (freight weight)
Power
Maximum—5292W (44.1A @ 120V to 22A @ 240V)
Typical—4410W (36.8A @ 120V to 18.4A @ 240V)
Chapter 4: Collaboration
4-55
Video and Audio Specifications
Bandwidth consumption
3-9 Mbps (720p) or 9-12 Mbps (1080p) for IP QoS connections recommended; on average, a
Cisco TelePresence System 3000 uses 6-8 Mbps (1080p)
Video standards
H.264
Frame rates
30 frames per second using H.264
Data and graphics frame
rate
Graphics sharing at 5 frames per second (standard configuration)
Optional graphics sharing at 30 frames per second using a dedicated presentation codec
Native National Television
Standards Committee
(NTSC)
720p and 1080p
Resolution
1920 x 1080 Native
Audio standards
G.711 and AAC-LD (22 kHz)
Cisco TelePresence HighDefinition Camera
•
•
•
•
•
Audio features
Cisco Dynamic Echo Cancellation for spatial audio
CMOS 2/3-inch sensor
C Mount Lens
1080p 30
Minimum illumination 300 Lux
Manual focus
Additional Specifications
Firmware upgrades
Downloadable from Cisco Unified Communications Manager
Video network features
Intelligent packet loss recovery of video transmission
Network interface
1 LAN or Ethernet (RJ-45); 100/1000 Mbps; Internal 4-port Ethernet switch with 2 PoE (IEEE
802.3af) ports on codec
Selected Part Numbers and Ordering Information
CTS-3000
Cisco TelePresence System 3000
Power Cords
Select the appropriate power cord option to plug into the wall outlets in the country where the
TelePresence system will be deployed.
Laptop Connectivity
Modules
Select the appropriate connectivity modules based on the country where the TelePresence
system will be deployed. These modules allow participants to plug their laptop PC’s or other
portable electronic devices into power outlets integrated into the system table legs.
Lighting Fixtures
Select the appropriate system lighting fixture based on the region where the TelePresence
system will be deployed. Special lighting fixtures are required for Europe and Japan.
Auxiliary control unit
CTS-LIGHT-CTR—This is an optional control unit that is not required for Cisco TelePresence
System 3000 operation.
Projectors
Projector options are offered to meet country specific regulatory requirements. Select from
standard, Chinese or none.
Presentation Codec
CTS-HFR-COLLAB—This is a chargeable option to add a dedicated presentation codec to
enable high frame rate Auto Collaboration.
For More Information
For more information about the Cisco TelePresence System, visit: http://www.cisco.com/go/telepresence.
Cisco TelePresence System 3200
For large, distributed organizations striving to thrive and grow in today’s global
virtual economy, the Cisco TelePresence System 3200 brings the power of Cisco
TelePresence technology to larger room venues. Ideal for headquarters sites or
large regional offices, the system allows large teams to meet and collaborate
virtually using the Cisco TelePresence solution when much of the team is in one
physical location. With seating for up to 18 participants in a single room, the
system delivers the same superior video and audio quality as the rest of the
Cisco TelePresence portfolio. Applications for the Cisco TelePresence 3200
include large team meetings, cross-functional team meetings, and training or
classroom events. The solution can now scale to fit your organization’s wide range
of meeting needs today and into the future.
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Chapter 4: Collaboration
The Cisco TelePresence 3200 is ideal for large group meetings with many participants in a single location,
connecting to other satellite groups in remote locations. It provides an equal seat at the table for participants for
applications such as operations reviews, status update meetings, quarterly meetings with clients or partners,
executive presentations, or meetings requiring staff to be present.
Specifications
Feature
Cisco TelePresence System 3200
Product compatibility
•
•
•
•
•
•
Software compatibility
Cisco TelePresence System Software 1.4 or later
Protocols
Cisco Discovery Protocol, SIP, IP, Dynamic Host Configuration Protocol (DHCP), Secure Shell
(SSH) Protocol, 802.1p/q, and Real-Time Transport Protocol (RTP)
Connectivity
Ethernet (1 LAN, RJ-45 connection—100/1000m), internal 4-port Ethernet switch, and highdefinition video connector
Programming interfaces
Web-based user interface; you can configure IP address assignment statically or through the
Cisco TelePresence administrator Web interface
Physical dimensions
(H x W x D)
8 x 24 x 23 feet minimum room dimensions for reduced back-row table configuration (total
room capacity of 14 participants). Dimensions for the 12-person second row table are 8 x 31 x
23 feet.
Note that higher ceilings may be required to mount an optional data display. Contact your Cisco
Authorized Technology Provider (ATP) partner for data display options and mounting options.
Weight
Approximately 2595 lb (1177 kg; freight weight)
Power
8856 W (73.8 A @ 120V to 36.9 A @ 240V maximum)
Cisco TelePresence System 500 with Cisco TelePresence System software 1.4 or later
Cisco TelePresence System 1000 with Cisco TelePresence System software 1.2 or later
Cisco TelePresence System 3000 with Cisco TelePresence System software 1.2 or later
Cisco Unified Communications Manager 6.0 or later
Cisco TelePresence Multipoint Switch 1.0 or later
Cisco TelePresence Manager 1.4 or later
Video and Audio Specifications
Bandwidth consumption
15.3 Mbps (1080p, best motion handling) or 11.7 Mbps (720p, best motion handling) for IP QoS
connections recommended 19.8Mbs (1080p best) or 16.2Mbs (720p best) when including at
30 fps presentation codec.
Note that the bandwidth recommendations for the Cisco TelePresence 3200 are identical to
those for the Cisco TelePresence 3000.
Video standards
H.264
Video frame rate
30 frames per second using H.264
Data and graphics frame
rate
Graphics sharing at 5 frames per second (standard configuration)
Optional graphics sharing at 30 frames per second using a dedicated presentation codec
Native National Television
Standards Committee
(NTSC)
720p and 1080p
Resolution
1920 x 1080 native
Audio standards
G.711 and AAC-LD (22 kHz)
Audio features
Cisco Dynamic Echo Cancellation for spatial audio
Cisco TelePresence HighDefinition Camera
•
•
•
•
•
CMOS 2/3-inch sensor
C Mount Lens
1080p 30
Minimum illumination 300 Lux
Manual focus
Additional Specifications
Firmware upgrades
Downloadable from Cisco Unified Communications Manager
Video network features
Intelligent packet loss recovery of video transmission
Network interface
• 1 LAN or Ethernet (RJ-45); 100/1000 Mbps
• Internal 4-port Ethernet switch with 2 PoE (IEEE 802.3af) ports on codec
Chapter 4: Collaboration
4-57
Selected Part Numbers and Ordering Information
Power Cords
Select the appropriate power cord option to plug into the wall outlets in the country where the
TelePresence system will be deployed.
Laptop Connectivity
Modules
Select the appropriate connectivity modules based on the country where the TelePresence
system will be deployed. These modules allow participants to plug their laptop PC’s or other
portable electronic devices into power outlets integrated into the system table legs.
Lighting Fixtures
Select the appropriate system lighting fixture based on the region where the TelePresence
system will be deployed. Special lighting fixtures are required for Europe and Japan.
Projectors
Projector options are offered to meet country specific regulatory requirements. Select from
standard, Chinese or none.
Presentation Codec
CTS-HFR-COLLAB
This is a chargeable option to add a dedicated presentation codec to enable high frame rate
Auto Collaboration.
For More Information
For more information about the Cisco TelePresence System, visit: http://www.cisco.com/go/telepresence.
Cisco TelePresence Manager
Cisco TelePresence Manager software makes it easy for you to schedule and manage Cisco TelePresence
calls. As an integral part of the Cisco TelePresence experience, the software facilitates call scheduling and
setup from common enterprise groupware such as Microsoft Exchange and Lotus Notes.
Key Features
•
•
•
•
•
•
•
Web-based user interface for easy administration
Easy scheduling to minimize user training and support
Ability to launch calls with one button on the phone interface
Microsoft Exchange and Lotus Notes compatibility
Integration with Cisco Unified Call Manager for call control
Optimized resource allocation for multipoint calls
Consolidated views of scheduled meetings with export functions for ROI
reporting
Specifications
Feature
Cisco TelePresence Manager
Product compatibility
Cisco MCS 7835-H2 and MCS 7835-I2 Media Convergence Servers
Software compatibility
Microsoft Internet Explorer 6.0
Protocols
HTTP, HTTPS, Cisco AVVID XML Layer (AXL) with SOAP, Simple Network Management
Protocol (SNMP), and CTI
Connectivity
IP
Reliability and availability
High availability through Cisco MCS 7835 Media Convergence Server platform
Selected Part Numbers and Ordering Information
CTS-MAN1.3
Cisco TelePresence Manager 1.31
MCS-7835-H2-CTS1
Cisco MCS 7835-H2 Media Convergence Server
MCS-7835-I2-CTS1
Cisco MCS 7835-I2 Media Convergence Server2
LIC-CTS-MAN-MS
Cisco TelePresence Manager Integration for MS Exchange
LIC-CTS-MAN-IBM
Cisco TelePresence Manager Integration for IBM Domino3
LIC-CTS-MAN-10
Cisco TelePresence Manager Device License: 10 units
LIC-CTS-MAN-50
Cisco TelePresence Manager Device License: 50 units
LIC-CTS-MAN-100
Cisco TelePresence Manager Device License:100 units
1. One Cisco media convergence server is required per Cisco TelePresence Manager implementation.
2. One integration is required per Cisco TelePresence Manager Implementation.
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Chapter 4: Collaboration
3.License required. Based on number of Cisco TelePresence systems under management.
For More Information
For more information about the Cisco TelePresence System, visit: http://www.cisco.com/go/telepresence.
Cisco TelePresence Multipoint Switch
Easily and reliably include three or more locations in a single meeting with the Cisco TelePresence Multipoint
Switch. With support for up to 48 locations in a single meeting across many endpoints, the switch allows all
participants to be seen in life-like, high-definition video and heard in CD-quality, spatial audio with no
perceivable latency. The Cisco TelePresence Multipoint Switch is an affordable, purpose-built appliance that
offers superior scalability and is easy to install. It delivers automatic voice-activated switching either site-by-site
or by individual table segment.
Key Features
• Easy meeting setup through enterprise groupware such as Microsoft Outlook or Lotus Notes
• One-button-to-push meeting start with the in-room IP phone
• The system supports connections among 48 single-screen Cisco TelePresence 500 or Cisco TelePresence
1000 endpoints, 16 triple-screen Cisco TelePresence 3000 or Cisco TelePresence 3200 endpoints, or a mix of
both in a single meeting.
• Voice-activated switching with spatial audio and seating location on screen maintained as switching occurs
• When linked with the Cisco Unified Video Conferencing 3515 or 3545 MCU, the Cisco TelePresence
Multipoint Switch provides full interoperability with the installed base of H.323 and SIP (Session Initiation
Protocol) video conferencing endpoints.
• Latency of less than 10 milliseconds for transparent switching between sites or segments during a multipoint
call
• Data sharing and auto-collaboration to share images with all other participants and rooms
• Web-based administration with role-based profiles for administrators at both group and department levels
Specifications
Feature
Product compatibility
Software compatibility
Call signaling
Media protocol
Cisco TelePresence Multipoint Switch
Cisco TelePresence Interoperability
Cisco TelePresence System Version 1.4.2 or later
Cisco TelePresence Manager Version 1.5 or later
SIP trunk with Cisco Unified Communications Manager Version 6.1.3 or later and
IP Version 4 (IPv4)
Real-Time Control Protocol (RTCP) and Real-Time Transport Protocol (RTP),
User Datagram Protocol (UDP), and IP Unicast
Video protocol
H.264 baseline high-definition (HDTV) 16:9
aspect ratio
Video resolution
Progressive 1080p (1920 x 1080 pixels at 30
Common Interchange Format (CIF), 352 x 288
frames per second [fps]) and 720p (1280 x 720 pixels at 30 fps)
pixels at 30 fps)
Auto collaboration video
1024 x 768 pixels at 5 fps or 30fps presentation Not supported in current release
video
Audio
Advanced Audio Coding with low delay (AAC- Full toll-quality G.711 single channel audio (4
LD/HBR) 22-MHz (CD-quality) audio; 4 channel channels mixed)
audio streams
Additional hardware
No additional hardware required
H.264 baseline standard definition (TV) 4:3
aspect ratio (on demand only)
At least 1 Cisco Unified Videoconferencing
3500 MCU (model 3515/12, 3515/24, or 3545)
Cisco TelePresence Attribute
Capacity
Up to 48 1080p 30-fps video streams
Maximum meeting size
A single multipoint meeting can accommodate up to the total capacity of the system, which
supports 48 video streams (1 plasma display = 1 video stream), so 16
Cisco TelePresence System 3000 endpoints or Cisco TelePresence System 3200, 48 Cisco
TelePresence System 1000 endpoints or Cisco TelePresence System 500, or a mix can
participate in a single meeting.
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Concurrent meetings
The total capacity of CTMS is 48 simultaneous video streams, with each plasma display
representing one video stream. This capacity can be divided into any number of meetings. For
example, with three Cisco TelePresence System 1000 endpoints per meeting, the switch
supports 16 concurrent meetings. The maximum number of concurrent meetings (with at least 2
Cisco TelePresence System 500 or Cisco TelePresence System 1000 endpoints) is 24.
Latency (added by Cisco
TelePresence Multipoint
Switch)
Less then 10 milliseconds (ms)
Jitter (added by Cisco
TelePresence Multipoint
Switch)
Less then 0.05%
Availability
99.99% (estimated)
SNMP MIBs
RFC 1213, ENTITY, IF, ENTITY-FRU-CONTROL, HOSTRESOURCES, UMSEVENT,
UMSLMSSENSOR, and CiscoTelePresenceCall MIB
CDR data
CDR ASCII format
Administrative interface
HTTP and HTTPS, Secure Shell (SSH) Protocol, role-based access control (RBAC), and
password protection
API (Application
Programming Interface)
SOAP/XML for real-time (active meeting) conference and participant management
QoS
Support for Differentiated Services (DiffServ) markings
Selected Part Numbers and Ordering Information
CTS-CTMS-1.5
Cisco TelePresence Multipoint Switch (CTMS)
LIC-CTMS-1.5 (Included)
Cisco CTMS Software License/Application
MCS-7845-H2-CTS2
(Included – standard)
Cisco MCS 7845-H2 Media Convergence Server (HP)
MCS-7845-I2-CTS2
(Included – alternate)
Cisco MCS 7845-I2 Media Convergence Server (IBM)
For More Information
For more information about the Cisco TelePresence System, visit: http://www.cisco.com/go/telepresence.
Cisco TelePresence Recording Server
The Cisco TelePresence Recording Server transforms Cisco TelePresence into a high-definition recording
studio. Using an intuitive user interface, you can create high-quality video to deliver rich, immersive messages
immediately for internal and external communications such as training or crisis management. Distributing and
viewing video content is easy, and you can replay recordings on Cisco TelePresence endpoints or on the web
on standard browser-based players.
Key Features
• High-definition recording—Videos are recorded in H.264 1080p high definition for playback on any Cisco
TelePresence system. You can immediately view recorded content or share recorded content with other
users of Cisco TelePresence endpoints.
• Standard-definition (SD) recording—Videos are simultaneously recorded in standard definition for playback
on standard browser-based video players such as Adobe Flash or Apple QuickTime.
• Autocollaboration support—You can record videos with full data presentations using the Cisco TelePresence
Auto Collaborate channel to capture the PC presentation as a separate video stream. You can then play this
stream back in concert with the high-definition video and audio to provide a fully synchronized presentation
that is viewable with standard PC browser-based viewers.
• Easy-to-use controls—All user controls for the Cisco TelePresence Recording Server are incorporated into
the Cisco TelePresence IP Phone interface. You can start, stop, pause, and play back recordings as well as
sharing them through email messages.
• Onscreen prompting—You are prompted onscreen during the recording session with features such as selfview and data presentation displayed on the main monitor, allowing you to maintain eye contact with your
virtual audience.
• Public and private recordings—Videos can be public or private. For private recordings you must enter a
security PIN, similar to voicemail, in order to create and view these recordings. You can share private
recordings with people who would also be required to authenticate themselves before accessing the
recording.
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• Multiresolution recording
• Synchronized data recording
• Security
Specifications
Feature
Cisco TelePresence Recording Server
Product compatibility
Cisco TelePresence Version 1.5.1 or later
Software compatibility
Cisco TelePresence System Software Version 1.5.1 or later
Call signaling
Session Initiation Protocol (SIP) trunk with Cisco® Unified Communications Manager Version
7.0 or later and IP Version 4 (IPv4)
Media protocol
Real-Time Control Protocol (RTCP) and Real-Time Transport Protocol (RTP), User Datagram
Protocol (UDP), and IP Unicast
Video protocols
H.264 (MPEG 4 Part 10)
Audio protocols
AAC-LD, AAC-LC, G.711, and G,722
Video resolution
CIF, 720p, and 1080
Session capacity
Up to 24 simultaneous 1080p recording or playback sessions
Storage capacity
Up to 300 hours of 1080p and CIF recordings
Streaming video
Support for HTTP streaming of recorded content using Adobe Flash
Security features
• Integration with Active Directory through Lightweight Directory Access Protocol (LDAP) for
access
• Secure management through HTTPS
• Password-protected conferences
System Hardware
Specifications
Cisco MCS 7845 Media Convergence Server1
Hardware
Cisco MCS 7845 (Cisco MCS 7845-H2 for HP or Cisco MCS 7845-I2 for IBM) quad-coreprocessor server; Restriction of Hazardous Substances (RoHS)-compliant
Connectivity
Dual 1-Gb Ethernet network interfaces
Power
100 to 132 VAC (10A) and 200 to 240 VAC (6.1A); 50 to 60 Hz
Reliability
30,000 hours mean time between failure (MTBF) (estimated)
Dimensions (H x W x D)
3.38 x 17.54 x 26.01 in. (8.59 x 44.54 x 66.07 cm)
Weight
60 lb (27.22 kg)
OS software
Red Hat Linux AS 3
Origin
Manufactured in United States
Hardware data sheet
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/
product_data_sheet0900aecd80587390.html
1.
For a description of the Cisco MCS 7800 Series Media Convergence Servers, see 4–14.
Selected Part Numbers and Ordering Information
CTS-CTRS-1.6-K9
Cisco TelePresence Recording Server
LIC-CTS-CTRS-1.6
Cisco CTRS Software License/Application
MCS-7845-H2-CTRS
Cisco MCS 7845-H2 Media Convergence Server (HP)
MCS-7845-I2-CTRS
Cisco MCS 7845-I2 Media Convergence Server (IBM)
For More Information
For more information about the Cisco TelePresence Recording Server, visit: http://www.cisco.com/go/telepresence.
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Cisco TelePresence Services
Critical to delivering the innovative Cisco TelePresence experience are integrated services delivered by our
certified partners and Cisco. Designed specifically for multi-site organizations, these services accelerate a
successful deployment and deliver a high-quality, reliable, “in-person” Cisco TelePresence experience.
For More Information
For more information on Cisco TelePresence Services, visit: http://www.cisco.com/go/telepresenceservices.
Cisco Unified Video Advantage
Cisco Unified Video Advantage (formerly Cisco VT Advantage) adds video to your communications
experience by providing video telephony functions to Cisco Unified IP Phones (Cisco Unified IP Phones 7900
Series and Cisco IP Communicator softphone application). With Cisco Unified Video Advantage, video
telephony is now just a phone call.
This solution comprises Cisco Unified Video Advantage software and Cisco VT Camera II, a video telephony
USB camera. With Cisco Unified Video Advantage, you can use the familiar phone interface to make and
receive video calls on your Cisco Unified IP Phone with the video component displayed on your PC. Enterprise
organizations can take advantage of their existing IP networks to extend video to everyone in their organization.
Ideal for Companies That Need These Features
Cisco Unified Video
Advantage
• Desktop video calling
• High-quality video with rich telephony features on their PC
• Transparent integration with desktop IP phone or Cisco IP Communicator for
familiar phone interface
Key Features
• Consistent voice and video user experience: Cisco Unified Video Advantage offers easy, low-cost, highquality video calling. Familiar call features such as call forward, transfer, conference, hold, and mute are
initiated through the phone, and available video is viewed through the PC.
• Easy to manage: Unified administration is possible with Cisco Unified IP Phones and automatic software
upgrades.
Selected Part Numbers and Ordering Information
CUVA-V2=
Cisco Unified Video Advantage with VT Camera II
CUVA-V2-24BUN=
Cisco Unified Video Advantage and VT Camera II 24-Unit Pack
CUVA-SW-2.X
Cisco Unified Video Advantage 2.x Software Only
CUVA-SW-2.X-10=
Cisco Unified Video Advantage 2.x Software 10-User License
For More Information
For more information about Cisco Unified Video Advantage, visit: http://www.cisco.com/en/US/products/sw/voicesw/ps5662/.
Cisco Unified Videoconferencing 3500 Series
Cisco Unified Videoconferencing is a video infrastructure solution for Cisco Unified Communications. The
solution allows participants to collaborate effectively and share information in real time to help organizations
eliminate the barriers of time, distance, and resources and permit people around the world to function as if they
were in the same room. The solution supports multiple protocols to facilitate connectivity with a wide variety of
video-enabled devices from desktop video telephony to standard-definition and high-definition room systems,
WebEx Meeting Center, and Cisco TelePresence systems.
Key Features
• Multiprotocol support–broad video interoperability—The Cisco Unified Videoconferencing 3500 Series
supports multiple standards, codecs, and protocols, including H.323, Session Initiation Protocol (SIP), Skinny
Client Control Protocol (SCCP), and H.320, to help ensure broad connectivity with traditional and emerging
video environments, including traditional room and desktop video conferencing systems, newer highdefinition (HD) video solutions, Cisco TelePresence solutions, and Cisco Unified Communications Manager
video telephony environments.
• High-performance, flexible solution—The Cisco Unified Videoconferencing 3500 Series offers an optimized
experience for everyone. Its powerful hardware design has flexible processing capabilities to provide an
exceptional user experience that is also scalable and cost-effective.
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• High-definition (HD) conferencing—The Cisco Unified Videoconferencing 3545 System fully supports
standards-based HD video conferencing endpoints.
• High-quality standard-definition video conferencing—Because every port has dedicated audio and video
encoders, standard-definition (SD) endpoints can connect to any conference, at any supported bit rate, with
any supported audio or video codec, at any supported SD resolution, and with any screen layout.
• High-capacity standard-definition video conferencing—The Cisco Unified Videoconferencing 3545 System
has the flexibility to distribute processing resources that are not being fully used by personal or desktop video
conferencing endpoints.
• Cisco Unified Videoconferencing desktop video has been integrated with Cisco WebEx™ Meeting Center to
provide more advanced video capabilities for WebEx® meetings.
• The solution enhances the collaboration capabilities of Microsoft Office Communications (MOC) and
Sametime by adding embedded, multiparty video. MOC and Sametime users can now initiate impromptu
video communications with other MOC and Sametime users or with any video solution that can connect to
Cisco Unified Videoconferencing.
• The Cisco Unified Videoconferencing ISDN Gateway Modules allow ISDN H.320 endpoints to participate in
the same conferences as IP-based H.323, Skinny Client Control Protocol (SCCP), or Session Initiation Protocol
(SIP) endpoints.
• Advanced solution management, desktop video, and streaming media–Cisco Unified Videoconferencing
Manager—Cisco Unified Videoconferencing Systems can be managed as standalone devices or with the
Cisco Unified Videoconferencing Manager, which helps organizations of all sizes use their video conferencing
resources more effectively.
Specifications
Feature
Cisco Unified Videoconferencing 3500 Series
Video Capabilities
Video codecs—H.261, H.263, and H.264; Live video resolutions—Quarter Common
Intermediate Format (QCIF), Common Intermediate Format (CIF), Standard Input Format (SIF),
4CIF, 1280 x 720p, and 1920 x 1080p (switched HD service only); Presentation video
resolutions—Video Graphics Array (VGA), Super Video Graphics Array (SVGA), and Extended
Graphics Array (XGA); Video bandwidth—Up to 2 Mbps per port; Full transcoding and
transrating for all SD (up to and including 4CIF) video codecs and speeds on all ports; Allcontinuous-presence layout options support both SD and HD participants (for HD service);
4CIF resolution on all ports for all layout combinations; H.264 codec on all ports for all layout
combinations; QualiVision for highly improved, standards-based video quality in networks with
packet loss; supports both SD and HD connections; QoS support with Differentiated Services
(DiffServ), type of service (ToS), and IP Precedence; Per-user (rather than per-conference)
video processing, allowing unique and optimal video settings for each user
Audio Capabilities
SD audio codecs—G.711, G.722, G.722.1, G.723.1, G.728, and G.729A; DTMF tone detection (inband, H.245 tones, and RFC 2833); Entry and exit sounds played when conference participants
join or leave a conference; Ability to record and upload custom messages; Full transcoding and
mixing on all audio ports
Signaling Protocols
H.323; SCCP; SIP; H.320 with gateway modules
Security
H.235 Advanced Encryption Standard (AES) and Data Encryption Standard (DES) encryption on
both SD and HD connections, up to 128-bit keys, for secure audiovisual conferencing;
Password-protected web GUI user access with multiple levels; administrator, operator, and user;
Strong password enforcement; HTTPS and Secure Sockets Layer (SSL); PIN-protected
conferences to help ensure privacy; Security warning page option; Serial port disable and
enable; Session inactivity time-out and user lockout (manual and auto) capabilities; Security
event logging
Feature
Cisco Unified Videoconferencing 3545 System
LAN Interface
One 10/100 Ethernet port, IEEE 802.3, 8-pin RJ-45 on each console
Serial Port
EIA-232, 9-pin D-type
Dimensions
3.50 x 17.25 x 10.0 in. (8.89 x 438.15 x 25.4 cm)
Weight
17.6 lb (8 kg) for empty chassis (with two power supplies)
Power
100-240 VAC autosense, 50–60 Hz, 202W maximum; Dual redundant power supplies; U.S.
power cable included; Other power cables available
Environment
Operating temperature—32 to 122oF (0 to 50oC); Storage temperature—13 to 158oF (25 to
70oC); Humidity to 5 to 90% noncondensing
For More Information
For more information about the Cisco Unified Videoconferencing 3500 Series, visit: http://www.cisco.com/go/ipvc.
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WebEx
Cisco WebEx Meeting Center
Cisco WebEx Meeting Center allows business professionals to easily and reliably reach across the web to
collaborate and work, inside or outside their organization. The solution increases the reach, speed, and costeffectiveness of business through media-rich web-based meetings that enable multiple parties to conduct
business meetings online—regardless of where they might be. Cisco WebEx Meeting Center enables
companies to extend their business models over the web in a high-touch yet low-cost manner.
Ideal for Companies That Need These Features
Cisco WebEx Meeting
Center
• Ability to meet remote colleagues, customers, and partners online to share presentations and
collaborate
• Software as a Service (SaaS) delivery model that allows them to deploy a web conferencing
solution over the web, eliminating the need for hardware and resources to maintain the
infrastructure
• A secure and reliable method to collaborate both inside and outside the firewall
Key Features
• Integrated live audio, video, and data—Easily create dynamic and persuasive multimedia presentations that
integrate live audio, video, and data. Use powerful presentation techniques such as animations and
Macromedia Flash to deliver the true presentation experience.
• Powerful annotation tools—Presenters and participants can annotate and make notes on documents as if on
a white board, for concise and clear communication or editing.
• Meeting platform you can trust—When the technology fails there is no makeup session. Rest assured; all
Cisco WebEx meetings run on Cisco WebEx Collaboration Cloud, ensuring security, reliability, and
performance.
• Cisco WebEx Network Based Recording (NBR)—With a simple click, you can record all your events, which
are then available for replay. Choose from multiple options such as requiring registration, destination URL,
and post meeting surveys.
• Multiplatform—Let your prospects join your meetings on the platform of their choice: Windows, Mac, Linux,
and UNIX.
• Join WebEx meetings on your smartphones including iPhone, BlackBerry, Nokia, and more.
For More Information
For more information about Cisco WebEx Meeting Center, visit: http://www.cisco.com/en/US/products/ps10409/index.html.
Cisco WebEx Training Center
Cisco WebEx Training Center is a hosted online training solution that enables you to deliver dynamic,
interactive learning to anyone who has web access and a browser. Designed to provide instructors with flexible,
easy-to-use tools that encourage interactions and engage learners, Cisco WebEx Training Center is the leading
virtual classroom solution on the market. With this application, you can significantly decrease the cost of
delivering live training, reach your learners more often, and reduce the time your learners spend away from
their jobs and their customers.
Ideal for Companies That Need These Features
Cisco WebEx Training
Center
• Online classroom for interactive learning
• Comprehensive online learning management with registrations, testing, hands-on labs, and
breakout rooms
• Software-as-a-service (SaaS) delivery model that allows them to deploy a web conferencing
solution over the web, eliminating the need for hardware and resources to maintain the
infrastructure
• Secure and reliable method to conduct events both inside and outside the firewall
Key Features
• Keep learners engaged and involved with Quick Response tools that make it easy for instructors and learners
to communicate. These tools allow students to interact with instructors and other students with the click of an
icon.
• Promote collaborative learning with virtual breakout sessions that allow students to break into small groups to
work on projects, roll-play, or develop case studies. Instructors can roam from group to group to provide
guidance and support.
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• Provide remote learners with hands-on access to software training with Cisco WebEx Hands-On Labs.
Accelerate the roll-out of software applications by providing students with access to remote lab computers for
hands-on training through the Internet.
• Assess the understanding and ability of your learners to apply your training with the integrated Cisco WebEx
Testing Engine. Deliver tests before, after, or during live training sessions, and integrate with LMS systems.
• Take full advantage of Cisco WebEx Integrated Audio to simplify the scheduling and management of audio
sessions for your live online training programs. Innovative features such as Active Talker allow instructors and
students to see who is speaking, promoting personal interactions and enabling instructors to “spot” audio
distractions (hold music) and mute the line to minimize interruptions.
• Deliver live interactive training to learners regardless of their computing platform, with multiplatform support
for Windows, Mac, Linux, Solaris, and UNIX.
For More Information
For more information about Cisco WebEx Training Center, visit: http://www.cisco.com/en/US/products/ps10410/index.html.
Cisco WebEx Event Center
Cisco WebEx Event Center is an online event-management application for you to manage the entire online event
lifecycle from planning, promoting, and presenting to follow-up and analysis. Whether you need to increase your
lead numbers, launch a new product, or hold all-hands company meetings, Cisco WebEx Event Center can help
you cost-effectively target the right people—anywhere—and get your message across at every touch point, not
just during a live online event.
Ideal for Companies That Need These Features
Cisco WebEx Event Center
•
•
•
•
Ability to deliver marketing events and corporate events over the web
Comprehensive online event management with registrations, promotions, and follow-ups
Robust online event session features for high-quality, professional event production
Software-as-a-service (SaaS) delivery model that allows them to deploy web-based event
management over the web, eliminating the need for hardware and resources to maintain the
infrastructure
• Secure and reliable method to conduct events both inside and outside the firewall
Key Features
• Sophisticated event management features that are easy for any technically novice marketers—From
customizable HTML templates and event registration forms to automated lead management and lead scoring,
Cisco WebEx Event Center has the features you need for a successful webcast that delivers the results you
want, and allows you to integrate to your CRM application, such as Salesforce.com.
• Higher return on investment (ROI)—Extend the life of your events with Cisco WebEx Network Based
Recording (NBR). With a simple click, you can record all your events, which are then available for replay.
Choose from multiple options such as requiring registration or destination URL, or even posting surveys.
• Webcast platform you can trust—When the technology fails there is no makeup session. Rest assured; all
Cisco WebEx events run on Cisco WebEx Collaboration Cloud, ensuring security, reliability, and performance.
• Audio broadcast—Cisco WebEx Event Center offers multiple audio options to meet your event needs and
budget. Audio broadcast allows presenters to deliver over a regular telephone while the event participants
listen through their computers.
• Multiplatform—Let your prospects join your event on the platform of their choice: Windows, Mac, Linux, or
UNIX.
For More Information
For more information about Cisco WebEx Event Center, visit: http://www.cisco.com/en/US/products/ps10411/index.html.
.
Cisco WebEx Support Center
Cisco WebEx Support Center enables IT and customer support to reduce costs, increase the productivity of
their technical support representatives, reduce customer downtime, and increase customer satisfaction by
improving the efficiency and effectiveness of remote support.
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Ideal for Companies That Need These Features
Cisco WebEx Support
Center
• Ability to remotely deliver technical support as if onsite
• Reduced support time and cost with anywhere, secure access for the customer and the
support representative
• Software-as-a-service (SaaS) delivery model that allows them to deploy a remote support
solution over the web, eliminating the need for hardware and resources to maintain the
infrastructure
• Secure and reliable method to deliver technical support both inside and outside the firewall
Key Features
• View and control at application and desktop level—When providing support, customers can decide whether
they want to share a single application versus their entire desktop. This feature is very important from the
security perspective.
• Bring in subject matter experts easily and transfer the session or conference in others.
• Cisco WebEx Network Based Recording (NBR)—All support interactions can be recorded for auditing,
tracking, and security purposes. Both audio and visual support session details are recorded.
• Sign on to a client’s machine using firewall-friendly technology.
• Measure and improve support organization performance with detailed reporting.
• Performance, reliability, security, and 24-hour support—All Cisco WebEx support sessions run on the Cisco
WebEx Collaboration Cloud, which offers better than 99.99-percent reliability and provides exceptional
security. Information is never stored on our servers; we use 128-bit Secure Sockets Layer (SSL) and
Advanced Encryption Standard (AES) encryption.
• Remotely access and manage computers—Through the use of Cisco WebEx Remote Support and Cisco
WebEx Remote Access, you can remotely support and provide proactive support to computers anywhere is
the world through the Internet, without the need to access firewalls and open ports on the customer site.
• Cross-platform compatibility—You can support your customers on multiple platforms, Windows, Mac, Linux,
and UNIX.
• Integrate out-of-the-box with Salesforce.com and Remedy; application programming interfaces (APIs) are
available for other technologies.
For More Information
For more information about Cisco WebEx Support Center, visit: http://www.cisco.com/en/US/products/ps10412/index.html.
Cisco WebEx Connect
Cisco WebEx Connect is an enterprise-class, on-demand unified communications client that delivers
enterprise instant messaging, rich presence, and team spaces to bring people, data, and processes together.
WebEx Connect delivers this through software-as-a-service, meaning no hardware to deploy, no capital
expenditures and a much lower cost of maintenance and administration.
Ideal for Companies That Need These Features
Cisco WebEx Connect
• Unified communications and collaboration
• Rich presence and enterprise instant messaging
Key Features
• One unified interface for business collaboration—Users can work with others as if they are in the same room,
allowing them to make informed decisions in real time using rich presence, enterprise IM, video, voice over IP
(VoIP), desktop sharing, and chat features. Integration with Cisco Unified Communications Solutions delivers
transparent communication and collaboration.
• Cross-company collaboration—Users can work closely with colleagues, partners, or customers inside and
outside your organization. They can create virtual team spaces where they can access shared assets
instantly from any computer, including documents, and persistent discussions,
• Dynamic end-user collaboration without giving up control—Administrators can add, update, or deactivate
users easily with batch functions and manage enterprise usage by creating any number of domains and
subdomains.
• Avoidance of added infrastructure—Speed deployment and reduce maintenance costs by taking advantage
of the Cisco WebEx Collaboration Cloud, a private global network that provides security, reliability, and
scalability on demand. There is no hardware to purchase, maintenance or upgrade costs, and no long
software deployment cycles.
• Security and accreditation—The Cisco WebEx Collaboration Cloud delivers data content security and uses
Secure Sockets Layer (SSL) and Advanced Encryption Standard (AES) encryption; the application is audited
against Sas 70-Type II.
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For More Information
For more information about Cisco WebEx Connect, visit: http://www.webex.com/enterprise/webex-connect.html.
Cisco WebEx Advanced Services
Cisco WebEx Customer Advocacy offers a wide range of advanced services that can help customers reach and
exceed their collaboration objectives. Cisco WebEx Advanced Services offers tailored services to help
customers with collaboration specific needs including WebEx deployment and implementation, WebEx
adoption, virtual training and eLearning, and on-line marketing. Cisco WebEx Advanced Services also offers
personalized training programs that allow customers to receive private, tailored instructor-led training sessions
for their employees. Product customization services are available for those customers who have unique
requirements for their WebEx application such as single sign-on, directory integration, or e-commerce. For
those customers who are hosting an important event, Cisco WebEx Advanced Services offers high quality
video webcasting services, which allows customers to broadcast their events over the Internet with high quality
video while also offering attendee interactivity such as chat and online Q&A.
Cisco WebEx Advanced Services teams follow industry standard project management processes. Additionally,
our Advanced Services teams leverage the Cisco lifecycle approach to customer engagements: plan, prepare,
design, integrate, operate, and optimize. Customers benefit from a consistent and programmatic approach to
assessing their needs and receiving services that will net their desired results.
Key Services
•
•
•
•
•
•
Enterprise implementation
WebEx adoption
eLearning and eMarketing consulting
Personalized training programs
Product customization
Video webcast services
For More Information
For more information about Cisco WebEx Advanced Services, visit
http://www.webex.com/product-overview/professional-services.html or contact us at AdvancedServicesSalesTea@webex.com.
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