Electrolux Kelvinator Heat Pump Hot Water System User manual

Solar Hot Water Systems
User Manual
Congratulations
Contents
Congratulations and thank you for choosing one of our
Solar hot water systems. We are sure you will find your new
hot water system a pleasure to use. Before you have the hot
water system installed, we recommend that you read through
the entire user manual, which provides the description of the
hot water system and its functions.
Important........................................................................... 3
To avoid risks and injury, it is important that the hot water
system is installed and operated correctly and that you read
the safety instructions carefully to avoid misuse and hazards.
Inside this manual you will find many helpful hints on how to
use and maintain your hot water system properly.
Important safety instructions............................................ 4
Components....................................................................... 5
Information required to claim your STCs........................... 6
How your solar hot water system works............................ 7
Maintaining your system.................................................... 8
Troubleshooting............................................................... 10
Warranty........................................................................... 11
Just a little preventative care on your part can save you a
great deal of time and money over the life of your hot water
system. You'll find many answers to common problems
in the chart of troubleshooting tips. If you review the chart
of troubleshooting tips first, you may not need to call
for service.
We recommend that you keep this user manual for reference
and pass it on to any future owners.
After unpacking the hot water system please check it is not
damaged. If in doubt, do not use the hot water system but
contact your local Electrolux Customer Care Centre.
Meanings of symbols used in this manual are shown below:
warning
This symbol indicates information concerning your
personal safety
caution
This symbol indicates information on how to avoid
damaging the hot water system
environmental tips
This symbol indicates tips and information about
economical and ecological use of the hot water system
environmental tips
Information on disposal for users
• Most of the packing materials are recyclable.
Please dispose of those materials through your local
recycling depot or by placing them in appropriate
collection containers.
• If you wish to discard this hot water system, please
contact your local authorities and ask for the correct
method of disposal.
2 contents Kelvinator solar hot water systems
Conditions of use
This appliance is intended to be used in household and
similar applications such as :
• staff kitchen areas in shops, offices and other working environments.
•
farm houses.
• by clients in hotels, motels and other residential type environments.
•
bed and breakfast type environments
Important
This User Manual has been prepared for owners and users
of the hot water system. Please keep it in a safe place for
future reference.
This symbol indicates never to do this
warning
Installation must be performed by a qualified installer (for
example, a licensed plumber or gas fitter).
caution
• Contact an authorised service technician for repair or
maintenance of this hot water system.
• If any power cord or cable is damaged and needs to
be replaced, replacement work must be performed by
authorised personnel only.
• Installation work must be performed in accordance
with national standards by authorised personnel only.
Wrong connection can cause over heating or fire.
•This hot water system should be installed in accordance
with AS/NZS 3000 and your electricity suppliers rules.
For the installer
The installation must be completed in accordance with the
information supplied in the Installation Manual that comes
with your solar hot water system.
All other relevant National, State or Local regulations must
also be conformed with and these include (but are not
limited to):
• Australian Standard AS3500.1 – Water Supply
• Australian Standard AS3500.4 – Hot Water Supply
• Australian Standard AS3000 – Electrical Installation
• Australian Gas Association Code AS5601 –
Gas Appliance Installation
• Local Water, Gas & Electrical Authority Regulations
Municipal Building Codes
• The solar hot and solar cold pipes between the hot water
storage tank and solar collectors MUST BE copper and
fully insulated with closed cell polymer insulation or
similar (minimum thickness of 20mm). Thicker insulation
may be required to comply with the requirements of
AS/NZS 3500.4.
• The insulation must be weatherproof and UV resistant if
exposed to sunlight. All compression fittings must use
brass or copper olives.
• Plastic pipe MUST NOT be used, as it will not withstand
the temperature and pressure of the water generated
by the solar collectors under stagnation conditions.
The solar collector can generate extremely high water
temperatures up to 272°C. Plastic pipe can not withstand
these temperatures and MUST NOT be used. Failure of
plastic pipe can lead to the release of high temperature
water and cause severe water damage and flooding.
This symbol indicates always do this
warning
Connect with power supply properly.
Otherwise, it may cause electric shock or fire due to
excess heat generation.
Always ensure effective earthing.
No earthing may cause electric shock.
Disconnect the power to the hot water system and
turn off the gas inlet valve to the gas booster if smoke,
strange sounds or smells are coming from the system.
It may cause fire or electric shock.
Do not operate or stop the hot water system by
switching on or off the power.
It may cause electric shock or fire due to heat generation.
Do not use a damaged or unspecified power cord.
It may cause electric shock or fire.
If a power cord is damaged, it must be replaced by
the manufacturer or an authorised service centre or a
similarly qualified person in order to avoid a hazard.
Do not modify power cord length or share the outlet
with other appliances.
It may cause electric shock or fire due to heat generation.
Do not operate with wet hands or in damp environment.
It may cause electric shock.
Do not allow water to run into electric parts.
It may cause failure of machine or electric shock.
Do not use the socket if it is loose or damaged.
It may cause fire and electric shock.
Do not open the hot water system during operation.
It may cause electric shock.
Do not allow any power cords or cables to rest close
to hot surfaces.
It may cause fire and electric shock.
Do not disassemble or modify the hot water system.
It may cause failure and electric shock.
• The minimum supply water pressure for correct operation
is 150kPa. If the supply water pressure could exceed
600kPa, a 600kPa pressure limiting valve must be installed.
• If the solar hot water system is electric boosted, the
heating element is designed to be connected to extended
off peak and not standard off peak (also called off peak 1).
Kelvinator solar hot water systems important 3
Important safety instructions
Ensure the following safety instructions are read and
understood before using this hot water system.
warning
Important safety instructions for gas boosted systems
• If you smell gas or smoke coming from the hot water
system:
warning
Water temperatures above 50°C can cause severe burns,
scalding or death. Feel the water temperature before
bathing or showering. Do not leave children unsupervised.
Under AS/NZS 3500 the temperature of the hot water
being delivered must not exceed 50°C at any outlets used
primarily for purposes of personal hygiene. To comply with
these standards, a tempering valve must be fitted to the
hot water system.
warning
–
Do not try to light the hot water system
–
Do not touch any electric switches
–
Do not use any phone in your building
–
Isolate the power at the main switchboard
–
Check and isolate the main gas valve
–
Immediately call your gas supplier from a neighbour's
phone. Follow the gas supplier's instructions
–
If you cannot reach the gas supplier, call the
fire department
• For continued safety of this appliance it must be installed,
operated and maintained in accordance with the
manufacturers instructions.
• This appliance is not intended for use by persons
(including children) with reduced physical, sensory
or mental capabilities, or lack of experience and
knowledge unless they have been given supervision
or instruction concerning the use of the appliance by a
person responsible for their safety. Children should be
supervised to ensure that they do not play with
the appliance.
• Do not use this hot water system if it has at any stage
been immersed in water. Immediately call a licensed
plumber, gas fitter or authorised technician to inspect
and/or service the system.
• Do not disconnect the electrical supply if the ambient
temperature drops below freezing. The Freeze Protection
System only works when the hot water system is
connected to the power.
• In order to avoid electric shock, fire or injury, if any
abnormality is detected, such as the smell of smoke
coming from the hot water system, isolate the power at
the main switchboard then contact your local Electrolux
Customer Care Centre.
• Never use a flammable spray such as hair spray or lacquer
paint near the hot water system as it may cause a fire.
• The operation of the thermal cut-out on the hot water
storage tank indicates a possibly dangerous situation
(electric boosted installations only). Do not reset the
thermal cut-out until the hot water system has been
serviced by a qualified person.
caution
• Do not use this hot water system for any other purposes.
• Do not place items which may be damaged by moisture
around the hot water system or near the drain outlets.
• Water may drip from the discharge pipe of the
pressure relief valve. This pipe must be left open to the
atmosphere at all times.
• The pressure relief device is to be operated regularly to
remove lime deposits and verify that it is not blocked.
4 important safety instructions Kelvinator solar hot water systems
FLAMMABLES
FLAMMABLE VAPOURS
• Do not try to light the burner manually. It is equipped with
an electronic ignition device which automatically lights
the burner.
• Open the main gas supply valve to the unit using only
your hand to avoid any spark. Never use tools. If the knob
will not turn by hand do not try to force it, call a qualified
service technician. Forcing the valve may result in fire or
explosion due to gas leaks.
Please refer to the User Manual supplied with the gas
continuous flow hot water system for more specific safety and
operating instructions.
Your solar hot water system components (please tick)
Electric boosted
Gas boosted
Collector type – Evacuated Tube (KCPE12A)
Collector type – Evacuated Tube (KCPE12A)
Flat Panel (KCPF20A)
Flat Panel (KCPF20A)
No. of collectors – 1
No. of collectors – 1
Hot water – 270L (KTC27000A)
Hot water – 270L (KCT27036A)
storage tank
340L (KTC34000A)
storage tank
340L (KCT34036A)
450L (KCT45036A)
Gas continuous – 26L Natural gas (KGC26SNA)
flow water heater
26L LPG gas (KGC26SLA)
2
3
2
3
Power supply tariff for boost element –
Continuous
Extended Off Peak
When calling the service centre, please refer to this
section of the user manual as it will help in describing your
solar hot water system and quoting the model numbers of
its various components.
Hot Water System Model Number
(for STC registration):
Serial numbers:
Installation date:
Installed by:
Notes:
hot water storage tank
solar evacuated tube collector
solar controller
gas continuous flow water heater
solar flat panel collector
Kelvinator solar hot water systems components 5
Information required to claim your STCs
System type
Solar Electric Boosted
Flat Panel Collector
System model no.
Description
KSE270F2A-C
Kelvinator Solar Electric boosted-270L tank- 2 flat panels - Continuous tariff
KSE270F2A-OP2
Kelvinator Solar Electric boosted-270L tank- 2 flat panels - Off peak 2
KSE270F3A-C
Kelvinator Solar Electric boosted-270L tank- 3 flat panels - Continuous tariff
KSE270F3A-OP2
Kelvinator Solar Electric boosted-270L tank- 3 flat panels - Off peak 2
KSE340F2A-C
Kelvinator Solar Electric boosted-340L tank- 2 flat panels - Continuous tariff
KSE340F2A-OP2
Kelvinator Solar Electric boosted-340L tank- 2 flat panels - Off peak 2
KSE340F3A-C
Kelvinator Solar Electric boosted-340L tank- 3 flat panels - Continuous tariff
KSE340F3A-OP2
Kelvinator Solar Electric boosted-340L tank- 3 flat panels - Off peak 2
KSE450F3A-C
Kelvinator Solar Electric boosted-450L tank- 3 flat panels - Continuous tariff
KSE450F3A-OP2
Kelvinator Solar Electric boosted-450L tank- 3 flat panels - Off peak 2
KSE270E2A-C
Kelvinator Solar Electric boosted-270L tank- 2 Evacuated tube collectors Continuous tariff
KSE270E2A-OP2
Kelvinator Solar Electric boosted-270L tank- 2 Evacuated tube collectors Off peak 2
KSE270E3A-C
Kelvinator Solar Electric boosted-270L tank- 3 Evacuated tube collectors
-Continuous tariff
KSE270E3A-OP2
Kelvinator Solar Electric boosted-270L tank- 3 Evacuated tube collectors Off peak 2
Solar Electric Boosted- KSE340E2A-C
Evacuated tube
collector
KSE340E2A-OP2
Solar Gas BoostedFlat Panel Collector
Solar Gas BoostedEvacuated tube
Collector
Kelvinator Solar Electric boosted-340L tank- 2 Evacuated tube collectors Continuous tariff
Kelvinator Solar Electric boosted-340L tank- 2 Evacuated tube collectors Off peak 2
KSE340E3A-C
Kelvinator Solar Electric boosted-340L tank- 3 Evacuated tube collectors Continuous tariff
KSE340E3A-OP2
Kelvinator Solar Electric boosted-340L tank- 3 Evacuated tube collectors Off peak 2
KSE450E3A-C
Kelvinator Solar Electric boosted-450L tank- 3 Evacuated tube collectors Continuous tariff
KSE450E3A-OP2
Kelvinator Solar Electric boosted-450L tank- 3 Evacuated tube collectors Off peak 2
KSN27026F2A
Kelvinator Solar Gas boosted-270L tank - 2 Flat panels-Natural Gas
KSL27026F2A
Kelvinator Solar Gas boosted-270L tank - 2 Flat panels-LPG
KSN27026F3A
Kelvinator Solar Gas boosted-270L tank - 3 Flat panels-Natural Gas
KSL27026F3A
Kelvinator Solar Gas boosted-270L tank - 3 Flat panels-LPG
KSN34026F2A
Kelvinator Solar Gas boosted-340L tank - 2 Flat panels-Natural Gas
KSL34026F2A
Kelvinator Solar Gas boosted-340L tank - 2 Flat panels-LPG
KSN34026F3A
Kelvinator Solar Gas boosted-340L tank - 3 Flat panels- Natural Gas
KSL34026F3A
Kelvinator Solar Gas boosted-340L tank - 3 Flat panels- LPG
KSN27026E2A
Kelvinator Solar Gas boosted-270L tank- 2 Evacuated tube collectors
-Natural Gas
KSL27026E2A
Kelvinator Solar Gas boosted-270L tank- 2 Evacuated tube collectors - LPG
KSN27026E3A
Kelvinator Solar Gas boosted-270L tank- 3 Evacuated tube collectors Natural Gas
KSL27026E3A
Kelvinator Solar Gas boosted-270L tank- 3 Evacuated tube collectors - LPG
KSN34026E2A
Kelvinator Solar Gas boosted-340L tank- 2 Evacuated tube collectors Natural Gas
KSL34026E2A
Kelvinator Solar Gas boosted-340L tank- 2 Evacuated tube collectors - LPG
KSN34026E3A
Kelvinator Solar Gas boosted-340L tank- 3 Evacuated tube collectors Natural Gas
KSL34026E3A
Kelvinator Solar Gas boosted-340L tank- 3 Evacuated tube collectors - LPG
6 notes Kelvinator solar hot water systems
How your solar hot water
system works
Depending on your system configuration, solar energy is
collected by either one to three flat panel collectors or
one to three evacuated tube collectors and used to heat
water inside the collector. This water (when hot enough) is
circulated using a pump inside a solar controller which is
fixed to the storage tank located on the ground. If there is
solar gain, the solar controller will circulate water from inside
the storage tank, through the collector(s) and back to the
tank. Depending on your system, the storage tank capacity
may be 270L, 340L or 450L.
Your solar hot water system is also boosted by one of
two methods of heating (depending on your system
configuration) to ensure it delivers hot water all year round
and also to kill any bacteria (including Legionella) originating
in your water supply. The two methods of boosting your
solar hot water system are as follows:
Electric boosted
If your system is electric boosted, your storage tank will
have an electric element inside it that will ensure the water
inside your tank is at least 60°C when power is available to
the element. If the water temperature inside the tank is kept
above this level by the solar collector(s) then the element
will not need to operate. The boosting element may be
connected to a continuous or an off peak power supply. It
is designed to be installed on extended off peak which is
available up to 18 hours of the day compared to the standard
off peak available only 8 hours. If standard off peak is
supplied to the premises, it is recommended to contact your
electrical supplier and get it changed to extended off peak
to ensure the correct performance of the hot water system.
Gas boosted
If your system is gas boosted, a gas continuous flow water
heater will be installed on the outlet piping of the storage
tank. The gas continuous flow water heater monitors the
temperature of the water (when passing through it) and if it
is less than 55°C, will start up and boost the temperature of
the water to an acceptable level using the minimum amount
of gas required. If however the temperature of the water
passing through the unit is above 55°C, it will not need
to operate, minimising your gas consumption. For more
detailed information about the gas continuous flow water
heater please see the user manual supplied with it.
Solar availability and limitations
Since the collector takes its energy directly from the sun,
it is limited by the weather conditions and the amount of
solar radiation available. During winter months the hours of
sunlight are shorter and the sun is lower in the sky, the further
you are from the equator the greater this effect will be. What
this means is that the solar radiation produced by the sun
during the day will not last as long or hit the collectors at the
optimum angle and as such their efficiency will be reduced.
The recommended direction for the collector panels to face
is true north (in the southern hemisphere) however this may
not be possible in all situations due to the availability of roof
space or the exact direction in which the roof faces. Facing
the collector panels in a direction other than true north will
reduce their efficiency.
The amount of solar radiation that the collectors receive may
also be reduced by cloud cover or pollution in your area.
Freeze protection
The solar collectors and pump controller system have been
approved to level two frost protection and can therefore
withstand frosty conditions.
The anti-freeze protection system works by circulating
warmer water from the tank through the collectors when it
detects the collector is at risk of freezing. This protection
is built into the software of the solar controller and as such
there is no need for monitoring or intervention. However,
power will need to be applied to the solar hot water system
at all times in order for the anti-freeze protection system to
operate. If the system is to be without power for an extended
period of time and frost damage conditions are possible,
please drain the entire solar hot water system of water to
prevent damage.
If your system is gas boosted, please see the user manual
supplied with the gas continuous flow unit for its own level
of frost protection and methods of draining during frosty
conditions.
Solar controller operation
The primary task of the solar controller is to control
the operation of the circulating water pump in order to
optimise solar energy collection. This function is performed
by measuring the temperature difference between the
collectors and the storage tank. When the temperature
difference exceeds 10°C the pump is activated and water
circulates from inside the storage tank, through the collectors
and back to the tank.
The secondary task of the solar controller is to stop solar
energy collection when the tank is already full of hot water.
This is referred to as no-load protection and the pump will
not operate if the temperature of the water going to the
collectors exceeds 72°C. At such a temperature in the base
of the storage tank, the water temperature at the top of the
tank is expected to be even higher.
The third task of the solar controller is to prevent water
inside your solar hot water system from freezing during frosty
conditions and damaging the components. This operation
works by circulating warm water from your storage tank to
the collectors and back to your tank. It is important to ensure
that power is always available to the solar controller in order
for the freeze protection operation to occur.
During these entire operations the green LED marked
“SOLAR” will remain on, indicating that the solar controller is
operating correctly.
SOLAR
ATTENTION
The temperature settings for the solar hot water system are
factory pre-set to ensure optimum energy efficiency whilst
providing Legionella bacteria protection. The temperature
settings are therefore not adjustable by the customer
or installer.
Kelvinator solar hot water systems how your solar hot water system works 7
Maintaining your system
Cleaning the solar collectors
Over time dust and debris may build up on the collectors,
reducing their efficiency. It is recommended that you have
the collectors cleaned periodically by a suitably equipped
maintenance person. All relevant safety precautions must be
followed to ensure the safety of all persons and to prevent
damage to the collectors or personal property.
4. Turn off the mains water supply to the hot water system
using the isolation valve located on the inlet piping.
Replacing the glazing of collectors
The glass on the collector is designed to withstand impact
and to be hail resistant. If however the glass on the collector
is cracked or damaged in any way, please contact the service
department to source and install genuine replacement parts
(see contact details in warranty section).
warning
5. Release the pressure inside the tank by lifting up the lever
on the pressure and temperature relief valve. Caution
should be taken so the lever does not snap back as it
could damage the valve seat. Once the lever is activated
water will be discharged from the relief valve drainage
pipe, relieving the pressure inside the storage tank.
Do not attempt to repair or allow unauthorized persons to
repair the collector as a hazardous situation may arise.
outlet
Drainage or flushing of tank
To flush or drain the storage tank:
1. The power to the hot water system must be turned off at
the switchboard. Locate and turn off the circuit breaker
that supplies the hot water system or remove its fuse.
relief valve
activation
lever
drainage
pipe
6. When water has stopped discharging from the relief valve
drainage pipe, this indicates that the pressure inside the
tank has now been reduced to atmospheric pressure.
De-activate the lever on the relief valve, returning it to its
normal position.
2. The water inside the tank will be extremely hot. Turn on
the nearest hot water tap and allow it to run until the
water coming out has reached a safe temperature for
draining.
7. Drain the storage tank by undoing the connection to the
tank inlet and placing your drainage solution in position
as needed. Activate the relief valve lever, releasing the
vacuum and allowing air to flow into the tank as the water
drains out. Whilst the storage tank is draining, continually
monitor the process and most importantly where the
water is draining to. If at any time the draining needs to
be halted, simply de-activate the relief valve lever.
8. Once the storage tank has been fully drained, flush the
system by inserting a garden hose into the inlet of the
storage tank. Allow water to enter the inlet and drain
several times to ensure that all sediment is removed.
9. De-activate the relief valve, returning it to its normal position.
10.Reconnect the inlet piping to the storage tank and then
turn on the isolation valve, located on the inlet piping to
allow mains water to refill the tank.
3. Before draining the hot water system assess the best area
for the water to be directed (i.e. an outside drain) where
it will not damage to any property or cause an unsafe
situation to arise.
8 maintaining your system Kelvinator solar hot water systems
Maintaining your system
11. Turn on the nearest hot water tap to allow air to be
expelled from the system. Once water has begun to flow
freely from the tap for a period of time and all air has
been expelled from the system, close the hot water tap.
12.Clean all filters in the hot water system including any that
may be located on individual fixtures as they may have
become blocked by debris during the process of flushing
and draining of the hot water system.
13. Check that all isolation valves that are designed to be
open during normal operation of the hot water system
are fully open.
14.The power to the hot water system can now be turned on
at the switchboard.
Note:
Since the water inside the storage tank will now be cold, it
may take some time for the water to return to its optimum
operating temperature.
Total Dissolved Solids (TDS) and water hardness can also
impact the life of the hot water system, and warranty does
not apply outside the following limits:
• TDS exceeding 600 p.p.m
• Electrical conductivity exceeding 850us/cm
• Total hardness exceeding 200 p.p.m
• Chloride exceeding 250 p.p.m
• Magnesium exceeding 10 p.p.m
• Sodium exceeding 150 p.p.m
• Acidity/Alkalinity must also be within the limits of
pH 6.5 - 8.5
Anode replacement
There is a sacrificial anode installed in the storage tank (two
in the 450L model) designed to protect the vitreous enamel
coated steel tank from corrosion. The anode will slowly
oxidise while protecting the steel tank liner, reducing its
effectiveness in protecting the tank from rusting over time.
The anode must therefore be inspected and replaced (as
required) every 2 to 5 years depending on the supply water
quality, in order to keep the storage tank warranty valid. The
anode inspection and replacement must be conducted by
an authorised service person or plumber and be replaced by
a manufacturer authorised spare part, which can be sourced
from the Electrolux spare parts division (see contact details
in warranty section).
Pressure and temperature relief valve (PTR valve)
We recommend you gently operate the easing lever on the
relief valve at least once every 6 months. We also recommend
that this relief valve be checked regularly to ensure it is not
continually leaking or that the discharge piping connected to
the valve is not blocked, or at risk of freezing.
storage tank
warning
sacrificial
anode
Failure to operate the relief valve easing gear at least once
every six months may result in the hot water storage tank
failing or in extreme cases exploding. Continuous leakage
of water from the valve may indicate a problem with the
hot water system.
Water quality
Water quality can vary in different locations and affect the
performance and safe operation of the hot water system.
If the water supply is not within the acceptable limits as
indicated below, the hot water system should not be
installed, and will not be covered by warranty from the
manufacturer. A suitable solution is to implement a water
pre-treatment process to bring the water quality to within
acceptable limits to support the installation.
The saturation index (SI) is a measure of the corrosive or
scaling properties of the water supply. Corrosive water
(SI<-1.0) can corrode copper components. In these
conditions warranty will not apply. Scaling water (SI>0.5)
can cause build up of CaCO3 (Calcium carbonate) which can
impact to the correct operation of moving parts within the
system, including the temperature and pressure relief valve.
In these conditions warranty will not apply.
warning
If the hot water system is not used for two weeks or
more, a quantity of highly flammable hydrogen gas may
accumulate in the storage tank. To dissipate this gas safely,
it is recommended that a hot tap be turned on for several
minutes or until discharge of gas ceases. Use a sink, basin,
or bath outlet, but not a dishwasher, clothes washer, or
other appliance. During this procedure, there must be no
smoking, open flame, or any electrical appliance operating
nearby. If hydrogen is discharged through the tap, it will
probably make an unusual sound as with air escaping.
Kelvinator solar hot water systems maintaining your system 9
Troubleshooting
Before calling for service, please check the following:
Problem
Possible solutions
It takes a long time to get hot water
at the fixtures
The time it takes to deliver hot water from your storage tank to your fixtures
depends on the length and size of the piping between the two and also the flow
rate of the water to the fixture. A longer distance, larger pipe diameter or slower
flow rate will all affect how long it takes hot water to reach your fixture. This is
part of the normal operation of the hot water system and not a product fault.
If a large amount of hot water has been used throughout the day, or the
system has been newly commissioned or drained, it may take some time
for the water temperature inside the tank to reach a normal level (electric
boosted only).
Check that power is available to the solar controller and the green led marked
'SOLAR' is lit
Check that power is turned on to the storage tank element. If the tank
element is installed on an off- peak power supply, power may only be available
at certain times of the day (electric boosted).
The water is cold or not hot enough
Check that there is power and gas available to the gas continuous flow water
heater (gas boosted only).
Check there is enough flow coming from the fixture to start the gas
continuous flow water heater (gas boosted only).
Check for cross plumbing between the cold water and hot water lines if there
has been new plumbing carried out recently.
If the tank element is installed on off peak, check with your power provider
that you are on extended off peak or off peak 2 tariff. This appliance is not
designed for installation on standard off peak or off peak 1.
The water is too hot
Check with a thermometer if the water temperature in the bathroom is
over 50°C, if so the tempering valve may have an incorrect setting or be
malfunctioning. Please call a service technician.
Water is discharging from the relief
valve drainage pipe
It’s normal for a small amount of water to discharge during heating to allow
for hot water expansion. However if the relief valve appears to be continually
leaking water, activate the relief valve lever once or twice and then check
to see if the leak stops. If the relief valve is still leaking this could indicate a
problem with your solar hot water system, please call a service technician.
Check that the temperature sensors are installed, undamaged and connected
to the solar controller.
The solar controller red LED is flashing
The pipework to and from the collectors may be blocked or have air inside it.
Cycle power to the solar controller and see if the LED's return to normal. If the
red LED begins to flash again, call a service technician.
The gas continuous flow water heater
appears to be malfunctioning (gas
boosted systems only) Check the user manual supplied with the gas continuous flow water heater
for more specific troubleshooting solutions. If the unit is still malfunctioning,
call a service technician.
Rumbling or hammering sound coming
from the hot water system
This happens when very hot water that has flashed into steam (under
stagnation conditions) comes into contact with cooler water and is part of
the normal operation of the hot water system.
Hot water system is suspected to be
frozen
If there has recently been very frosty conditions and you suspect your hot
water system has become frozen, first ensure power is available to the hot
water system and then call service technician to inspect it.
Under no-load conditions the water in the collectors will not be circulating
and may flash into steam. This steam may vent off as part of the no-load
Steam is coming from the vent valve
installed on the outlet of the collectors protection in order to avoid pressure building up inside the collectors. This is
part of the normal operation of the hot water system and not a product fault.
10 troubleshooting Kelvinator solar hot water systems
Warranty
FOR SALES IN AUSTRALIA AND NEW ZEALAND
APPLIANCE: HOT WATER SYSTEMS
This document sets out the terms and conditions of the product
warranties for Electrolux Appliances. It is an important document.
Please keep it with your proof of purchase documents in a safe place
for future reference should you require service for your Appliance.
1. In this warranty
(a) ‘acceptable quality’ as referred to in clause 10 of this warranty has
the same meaning referred to in the ACL;
(b) ‘ACL’ means Trade Practices Amendment (Australian Consumer
Law) Act (No.2) 2010;
(c) ‘Appliance’ means any Electrolux product purchased by you
accompanied by this document;
(d) ‘ASC’ means Electrolux’ authorised serviced centres;
(e) ‘Electrolux’ means Electrolux Home Products Pty Ltd of 163
O’Riordan Street, Mascot, NSW 2020, ABN 51 004 762 341 in
respect of Appliances purchased in Australia and Electrolux (NZ)
Limited of 3-5 Niall Burgess Road, Mount Wellington, in respect of
Appliances purchased in New Zealand;
(f) ‘major failure’ as referred to in clause 10 of this warranty has the
same meaning referred to in the ACL and includes a situation when
an Appliance cannot be repaired or it is uneconomic for Electrolux, at
its discretion, to repair an Appliance during the Warranty Period;
(g) ‘Warranty Period’ means:
(i) where the Appliance is used for personal, domestic or household
use (i.e. normal single family use) as set out in the instruction
manual, the Appliance is warranted against manufacturing
defects in Australia and in New Zealand for the period of 1 year,
following the date of original purchase of the Appliance. Specific
components are warranted against manufacturing defects in
Australia for the periods listed below if there is evidence provided
to Electrolux that the Appliance was installed by a licensed
plumber; and in New Zealand if there is evidence that the
Appliance was installed according to the Electrolux installation
guidelines which can be inspected on the Kelvinator website;
• Hot water tank cylinders - parts 5 years , labour 3 years
• Continuous Gas
- Heat Exchanger – parts 10 years, labour 3 years
- all others components - parts 3 years, labour 3 years
• Heat Pump Refrigerant Sealed System - 2 years parts and labour
• Solar Collectors - parts 5 years, labour 3 years, 1 year for all
other parts (mounting and connection sets)
(ii) where the Appliance is used for commercial purposes (including
being used to directly assist a business or where the Appliance is
used in a multi-family communal or share type environment), the
Appliance will then be warranted against manufacturing defects
in Australia for 0 years and in New Zealand for 0 years, following
the date of original purchase of the Appliance.
(h) ‘you’ means the purchaser of the Appliance not having purchased
the Appliance for re-sale, and ‘your’ has a corresponding meaning.
2. This warranty only applies to Appliances purchased and used in Australia
or New Zealand and is in addition to (and does not exclude, restrict, or
modify in any way) any non-excludable statutory warranties in Australia
or New Zealand.
3. During the Warranty Period Electrolux or its ASC will, at no extra charge
if your Appliance is readily accessible for service, without special
equipment and subject to these terms and conditions, repair or replace
any parts which it considers to be defective. Electrolux or its ASC may
use remanufactured parts to repair your Appliance. You agree that
any replaced Appliances or parts become the property of Electrolux.
This warranty does not apply to light globes, batteries, filters or similar
perishable parts.
4. Parts and Appliances not supplied by Electrolux are not covered by this
warranty.
5. You will bear the cost of transportation, travel and delivery of the
Appliance to and from Electrolux or its ASC. If you reside outside of the
service area, you will bear the cost of:
(a) travel of an authorised representative;
(b) transportation and delivery of the Appliance to and from Electrolux or
its ASC,
In all instances, unless the Appliance is transported by Electrolux or an
Electrolux authorised representative, the Appliance is transported at the
owner’s cost and risk while in transit to and from Electrolux or its ASC.
6. Proof of purchase is required before you can make a claim under this
warranty.
7. You may not make a claim under this warranty unless the defect claimed
is due to faulty or defective parts or workmanship. Electrolux is not liable
in the following situations (which are not exhaustive):
(a) the Appliance is damaged by:
(i) accident
(ii) misuse or abuse, including failure to properly maintain or service
(iii) normal wear and tear
(iv) power surges, electrical storm damage, excessive water pressure,
excessive inlet water temperature or incorrect power supply
(v) incomplete or improper installation
(vi) incorrect, improper or inappropriate operation
(vii) insect or vermin infestation
(viii) failure to comply with any additional instructions supplied with
the Appliance;
(ix) quality of water that is not in accordance with the “Water Quality”
guidelines in the installation instructions;
(b) the Appliance is modified without authority from Electrolux in writing;
(c) the Appliance’s serial number or warranty seal has been removed or
defaced;
(d) the Appliance was serviced or repaired by anyone other than
Electrolux, an authorised repairer or ASC.
8. This warranty, the contract to which it relates and the relationship
between you and Electrolux are governed by the law applicable where
the Appliance was purchased. Where the Appliance was purchased in
New Zealand for business purposes the Consumer Guarantee Act does
not apply.
9. To the extent permitted by law, Electrolux excludes all warranties and
liabilities (other than as contained in this document) including liability for
any loss or damage whether direct or indirect arising from your purchase,
use or non use of the Appliance.
10. For Appliances and services provided by Electrolux in Australia, the
Appliances come with a guarantee that cannot be excluded under the
ACL. You are entitled to a replacement or refund for a major failure and
for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the Appliance repaired or replaced if the
Appliance fails to be of acceptable quality and the failure does not
amount to a major failure. The benefits to you given by this warranty are
in addition to your other rights and remedies under a law in relation to
the Appliances or services to which the warranty relates.
11. At all times during the Warranty Period, Electrolux shall, at its discretion,
determine whether repair, replacement or refund will apply if an
Appliance has a valid warranty claim applicable to it.
12. For Appliances and services provided by Electrolux in New Zealand,
the Appliances come with a guarantee by Electrolux pursuant to the
provisions of the Consumer Guarantees Act, the Sale of Goods Act and
the Fair Trading Act.
13. To enquire about claiming under this warranty, please follow these steps:
(a) carefully check the operating instructions, user manual and the terms
of this warranty;
(b) have the model and serial number of the Appliance available;
(c) have the proof of purchase (eg an invoice) available;
(d) telephone the numbers shown below.
14. You accept that if you make a warranty claim, Electrolux and its ASC
may exchange information in relation to you to enable Electrolux to meet
its obligations under this warranty.
Important Notice
Before calling for service, please ensure that the steps listed in point 13 above have been followed.
FOR SERVICE
or to find the address of your nearest
state service centre in Australia
Please call 13 62 26
For the cost of a local call (Australia only)
FOR SERVICE
or to find the address of your nearest
authorised service centre in New Zealand
Free call 0800 10 66 10
(New Zealand only)
KHWS_Warr_Oct11
SERVICE AUSTRALIA
ELECTROLUX HOME PRODUCTS
www.electrolux.com.au
SERVICE NEW ZEALAND
ELECTROLUX HOME PRODUCTS
www.electrolux.co.nz
FOR SPARE PARTS
or to find the address of your nearest
state spare parts centre in Australia
Please call 1300 666 019
For the cost of a local call (Australia only)
FOR SPARE PARTS
or to find the address of your nearest
state spare parts centre in New Zealand
Free call 0800 10 66 20
(New Zealand only)
Kelvinator solar hot water systems warranty 11
If you’d like further information about Kelvinator
appliances, please visit your retailer, phone or email
our Customer Care team or visit our website.
telephone: 1300 363 640
fax:
1800 350 067
email:customercare@electrolux.com.au
web:www.kelvinator.com.au
Kelvinator. We are part of the Electrolux family.
Share more of our thinking at www.electrolux.com.au
P/No. KHWSGENU/1
© Copyright 2011 Electrolux Home Products Pty Ltd ABN 51 004 762 341
Print code: KMAN_KHWSUM_Oct11