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DWG2000-16G User Manual v1.0

DWG2000-16G User Manual

Revision Records

Document version

Firmware version 2.01.01

Revised by

Date

Changes

1.0

Technical Support Department

2011/9/8

The first version

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DWG2000-16G User Manual

Table of Contents

1. Equipment Introduction ................................................................................................................ 4

1.1 Introduction ......................................................................................................................... 4

1.2 Scenario of Applications of Products .................................................................................. 4

1.3 Product Appearance ............................................................................................................ 5

1.4 Functions and Features ........................................................................................................ 6

1.4.1 Protocol Standard Supported .................................................................................... 6

1.4.2 System Function ....................................................................................................... 6

1.4.3 Industrial Standards Supported ................................................................................ 6

1.4.4 General Hardware Specification .............................................................................. 7

2. Equipment Quickly Installation .................................................................................................... 8

2.1 Installation Notice ............................................................................................................... 8

2.2 Installation Procedure ......................................................................................................... 8

2.2.1 Install SIM Card ....................................................................................................... 8

2.2.2 Antenna Installation ............................................................................................... 10

2.2.3 Network Cable Connection of Equipment ............................................................. 10

2.2.3 Power Cable Connection of Equipment ................................................................. 10

3. Network Configuration ............................................................................................................... 11

3.1 Attentions .......................................................................................................................... 11

3.2 General Feature Codes for System Setting ....................................................................... 11

3.3 Static IP Configuration ...................................................................................................... 12

3.4 DHCP Configuration ......................................................................................................... 12

4. WEB configuration ..................................................................................................................... 13

4.1 Access the System Through HTTP ................................................................................... 13

4.2 WEB Configuration .......................................................................................................... 14

4.3 System Information ........................................................................................................... 14

4.3.1 System Information ................................................................................................ 14

4.3.2 Mobile Information ................................................................................................ 15

4.3.3 SIP Information ...................................................................................................... 16

4.4 Statistics ............................................................................................................................ 17

4.4.1 TCP/UDP ............................................................................................................... 17

4.4.2 RTP......................................................................................................................... 17

4.4.3 Call History ............................................................................................................ 18

4.5Network Configuration ...................................................................................................... 19

4.5.1 Local Network ........................................................................................................ 19

4.5.2 VLAN Parameter ................................................................................................... 20

4.5.3 VPN Parameter ....................................................................................................... 21

4.5.4 ARP ........................................................................................................................ 22

4.6 Mobile Configuration ........................................................................................................ 23

4.6.1 Basic Configuration ............................................................................................... 23

4.6.3 SIM/UIM Card Lock .............................................................................................. 25

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4.6.4 PIN Management ................................................................................................... 26

4.6.5 SMSC ..................................................................................................................... 26

4.6.6 SMS ........................................................................................................................ 27

4.6.7 USSD ..................................................................................................................... 27

4.6.8 Carrier .................................................................................................................... 28

4.7 Routing Configuration ...................................................................................................... 29

4.7.1 Routing Parameter .................................................................................................. 29

4.7.2 IP->Tel Routing ...................................................................................................... 29

4.7.3 Tel->IP Routing ...................................................................................................... 30

4.8 Manipulaton Configuration ............................................................................................... 33

4.8.1 IP->Tel Destination Numbers................................................................................. 33

4.8.2 Tel->IP Source Numbers ........................................................................................ 34

4.8.3 Tel->IP Destination Numbers ................................................................................. 36

4.9 Operation ........................................................................................................................... 38

4.9.1 IP->Tel Operation ................................................................................................... 38

4.9.2 Tel->IP Operation ................................................................................................... 39

4.10 Port Group Configuration ............................................................................................... 41

4.10.1 Port Group ............................................................................................................ 41

4.11 IP Trunk Configuration ................................................................................................... 42

4.11.1 IP Trunk ................................................................................................................ 42

4.11.2 IP Trunk Group ..................................................................................................... 43

4.12 System Configuration ..................................................................................................... 44

4.12.1 Service Configuration .......................................................................................... 44

4.12.2 SIP Configuration ................................................................................................. 47

4.12.3 Port Configuration ................................................................................................ 49

4.13 Digit Map ........................................................................................................................ 50

4.14 Tools ................................................................................................................................ 52

4.14.1 Firmware Upload ................................................................................................. 52

4.14.2 Management Parameter ........................................................................................ 52

4.14.3 Data Backup ......................................................................................................... 53

4.14.4 Data Restore ......................................................................................................... 54

4.14.5 IVR Voice Prompt Upload ................................................................................... 54

4.14.6 PING test .............................................................................................................. 55

4.14.7 Tracert Test ........................................................................................................... 55

4.14.8 Login Password .................................................................................................... 56

4.14.9 Factory Reset ........................................................................................................ 56

4.14.10 Restart ................................................................................................................ 56

5. FAQ ............................................................................................................................................. 57

6. Glossary ...................................................................................................................................... 59

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DWG2000-16G User Manual

1. Equipment Introduction

This chapter mainly introduces functions and structures of DWG2000-16G.

1.1 Introduction

DWG2000-16G is full functions VoIP gateway based on IP and GSM network, which provides a flexible network configuration, powerful features, and good voice quality. It works for carrier grade, enterprise, SOHO, residential users for cost-effective solution.

1.2 Scenario of Applications of Products

DWG2000-16G provides access of GSM network.

With the development of users and telecom service, mobile network and fixed network integration will be steadily increasing. DWG2000-16G provides high quality VoIP service which perfectly meets the requirement. This is a scenario shown as figure 1-2-1

Figure 1-2-1 Network scenario

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1.3 Product Appearance

The appearance of DWG2000-16G shows as follow

Figure 1-3-1 Front view of DWG2000-16G

Inde

Sign x

LAN

2 CONSOLE

Table 1-3-1 Description of Front view

Description

Ethernet Interface,10/100M Base-TX, RJ-45

Serial port is a serial communication physical interface through which information transfers in or out one bit at a time, DB-9 connector

3 RST

4 RUN

Used for reset the configuration to factory. Need keep press for 5 seconds

Indicate the status of the device.

5 PWR Indicate the status of the power connection

6 ANT Interface Standard antenna interface

7 ANT indicator Indicate the status of the SIM card register

8 ANT

An antenna (or aerial) is an electrical device which converts electric currents into radio waves, and vice versa

Figure 1-3-2 Rear view of DWG2000-4G/DWG2000-16G

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Inde

2

Sign

Table 1-3-2 Description of Rear view

Description

Power Switch Power Switch of the device

AC Power Input 110~240VAC,50~60Hz, 1.2A

1.4 Functions and Features

1.4.1 Protocol Standard Supported

 Standard SIP and MGCP(option) protocol;

 Simple Traversal of UDP over NATs (STUN);

 Point-to-point protocol over Ethernet (PPPoE);

 Hypertext Transfer Protocol (HTTP);

 Dynamic Host Configuration Protocol (DHCP);

 Domain Name System (DNS);

 ITU-T G.711α-Law/μ-Law、G.723.1、G.729AB;

 PPTP

1.4.2 System Function

 PLC: Packet loss concealment

 VAD: Voice activity detection

 CNG: Comfort Noise Generation

 Local/Remote SIM card work mode

 Adjustable gain of port

 DTMF adjustment

 Balance alarm

 Lock/unlock SIM/UIM

 Mobile number display rejection

 Sending/receiving SMS

 Customize IVR Recording

 White and black list

 One number access

 Open API for SMS, support USSD

 Echo Cancellation (with ITU-T G.168/165 standard)

 Automatic negotiate network

 Hotline

1.4.3 Industrial Standards Supported

 Stationary use environment: EN 300 019: Class 3.1

 Storage environment: EN 300 019: Class 1.2

 Transportation environment: EN 300 019: Class 2.3

 Acoustic noise: EN 300 753

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 CE EMC directive 2004/108/EC

 EN55022: 2006+A1:2007

 EN61000-3-2: 2006,

 EN61000-3-3: 1995+A1: 2001+A2: 2005

 EN55024: 1998+A1: 2001+A2: 2003

 Certifications: FCC, CE

1.4.4 General Hardware Specification

 Power Supply:AC100~240V 50/60HZ DC12V/1A

 Temperature: 0~40 ℃(Operation), -20~80 ℃(storage)

 Humidity: 5%~90%RH,

 Power Consumption: 5W

 Dimensions: 112(W) x76(D) x24(H) mm

 Net weight: 0.7kg

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2. Equipment Quickly Installation

This chapter mainly introduces DWG2000-16G hardware installation and connection of equipment.

2.1 Installation Notice

DWG2000-16G uses AC power. Power supply should ensure the reliability and stability,otherwise, it may damage the SIM card or device. In addition, make sure the power supply connects to ground bar well. With right ground protect connection, that can reduce the surge voltage caused by lightning that damage the equipment, and ensure voice quality (note: when calls with irregular noise occurring, please check the power whether connect ground well). Common measures are as follows:

Making sure that all devices powered in the buildings are in accordance with NEC (National

Electric Code, National Electrical Regulations) Article 250 of manual properly grounded;

Making sure that the panel of building power supply units used high-quality copper wire well connect with the ground wire, copper wire specifications shall comply with NEC Table 250-94/95 relevant provisions of the manual. Grounding cable that buried in the building field, including at least one or several 2.44m deep under the ground, or buried deeply underground at least 0.76m, with a wire around the building (see NEC manual specifications the relevant provisions of the table 250-94/95);

Setting up voltage protector between equipment and ground connected to some other computer equipments (either directly or through other devices), such as terminal or printer must also be plugged into the same surge protector.

Network interface of DWG2000-16G supports RJ45 standard with 10Mbps or 100Mbps network.

Wireless section, inserting SIM card directly, GSM channel should work properly.

2.2 Installation Procedure

2.2.1 Install SIM Card

When installing SIM card, opening blank panel of SIM slot, procedure shows as below:

 Pull out the GSM user board

 Inset the SIM card to the SIM slot

 Push in the GSM user board

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Figure 2-2-1 Pull out the GSM user board

Figure 2-2-2 I Inset the SIM card to the SIM

Figure 2-2-1 Push in the GSM user board

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2.2.2 Antenna Installation

Figure 2-2-2 Antenna Installation

2.2.3 Network Cable Connection of Equipment

Figure 2-2-3 DWG2000-16G connection

2.2.3 Power Cable Connection of Equipment

Figure 2-2-3 DWG2000-16G connection

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*157

*195#

*198#

*199#

*111#

DWG2000-16G User Manual

3. Network Configuration

In this chapter we will introduce the initial configuration of DWG2000-16G. All of the network parameters of the gateway can be configured by IVR guidance.

3.1 Attentions

In each step, if user hears an IVR message of “setting successful”, which means that user has finished this step successfully. However, if user hears a “setting failed” message, please check redo theat step again.

3.2 General Feature Codes for System Setting

Table 3-3-1 Feature codes for system setting

Dial numbers Features

*114# Play the phone NO.

*115#

*150*a#

Check the TT number of gateway (using just when the device interconnects

*152*a*b*c*d

Configure subnet mask. a, b, c, d are the four fields of the subnet mask

Configure the device gateway, a, b, c, d are the four fields of the device

Setting the work mode (route or bridge), * 157 * 0 # is route mode, * 157 *

Clear record

Setting Record. dial*199# start record(≤ 20s), then press # end the

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3.3 Static IP Configuration

This chapter introduces IP configuration of DWG2000-16Gthrough calling IVR.

Assuming the IP address of a DWG2000-16G device is 192.168.1 200, subnet mask is

255.255.255.0, IP of gateway is 192.168.1.1, configured as follows:

1) Please make sure hardware installation have finished

2) Dial the phone number of the SIM card. Dail "*150*1#" after hearing "please dail extension number ". Hang up after hearing "setting successful"

3) Dial the phone number of the SIM card. Dail "* 152 * 192 * 168 * 1 * 200 #"after hearing

"please dail extension number ". Hang up after hearing "setting successful"

4) Dial the phone number of the SIM card. Dail "*153*255*255*255*0#" after hearing "please dail extension number ". Hang up after hearing "setting successful"

5) Dial the phone number of the SIM card. Dail "*156*192*168*1*1#" after hearing "please dail extension number ". Hang up after hearing "setting successful"

6) Dial the phone number of the SIM card. Dail "*111#" after hearing "please dail extension number ", that will restart the device

7) Dial the phone number of the SIM card. Dail "*158#" after hearing "please dail extension number ". It will play IVR about the IP of the device

3.4 DHCP Configuration

DHCP mode configure as follows:

1) Please make sure hardware installation have finished

2) Dial the phone number of the SIM card. Dail "*150*2#" after hearing "please dail extension number ". That means the DHCP is confirued successfully

3) Restart the device, wait for 30 seconds, and then dial the SIM card telephone number, enter

"* 158 #" to query the IP address

Note: If reporting the IP address is 0.0.0.0, which means that the gateway could not obtain a IP address successfully. Please check:

1) Make sure the device have been connected to the network

2) Make sure the DHCP Server is working. If there is no DHCP Server, please set the IP of device to static IP

3) Restart the gateway and try again

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4. WEB configuration

This charpter describes web configuration of DWG2000-16G.

4.1 Access the System Through HTTP

Enter IP address of DWG2000-16G in browser. The default IP of LAN port is 192.168.11.1. and the GUI shows as below:

Figure 4-1-1 WEB log interface

Enter username and password and then click “OK” in configuration interface. The default username and password are “admin/admin”. It is strongly recommended, change the default password to a new password for system security.

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4.2 WEB Configuration

DWG2000-16G WEB configuration interface consists of the navigation tree and the detail configuration interfaces.

Figure 4-3-1 WEB introduce

Go through navigation tree, user can check, view modify, and set the device configuration on the right of configuration interface.

4.3 System Information

System information interface shows the basic information of status information, Mobile information and SIP information.

4.3.1 System Information

Figure 4-4-2 system information

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MAC Address

Table 4-4-1 Description of system information

Displays the current MAC of the gateway, for example: 00-1F-D6-1B-3D-02

Network Mode DWG2000-16G works on bridge mode

Network

DNS Server

Shows IP address and subnet mask

Displays DNS server IP address in the same network with the gateway

System Up Time shows the time period of the device running. For example,:1h: 20m, 24s

Traffic Statistics Calculates the netflow, including the total bytes of message received and sent.

Version info shows the current firmware version

4.3.2 Mobile Information

Figure 4-4-3 Mobile information

Table 4-4-2 Description of mobile information

Number of GSM/CDMA ports .

Indicates the current type of network. Such as CDMA or GSM

International Mobile Subscriber Identity, it is the uniquely identifies of SIM card

Indicates the connection status of current GSM / CDMA module

Limite a call duration to the SIM card, when call duration is out of that duration, the call would be discontinued. This option shows remaining talk time.

Port

Type

IMSI

Status

Remaining

Call Duration

Carrier Displays the network carrier of current SIM card.

Signal Quality Displays the signal strength of in each channels of GSM / CDMA.

ASR Answer Seizure Ratio is a measure of network quality. Its calculated by taking the number of sucessfully answered calls and dividing by the total number of calls attempted . Since busy signals and other rejections by the called number count as call failures, the ASR value can vary depending on user behaviour.

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ACD

PDD

Call Status

The Average Call Duration (ACD) is calculated by taking the sum of billable seconds (billsec) of answered calls and dividing it by the number of these answered calls.

Post Dial Delay (PDD) is experienced by the originating customer as the time from the sending of the final dialled digit to the point at which they hear ring tone or other in-band information. Where the originating network is required to play an announcement before completing the call then this definition of PDD excludes the duration of such announcements.

Show the Status of port, include idle and active

"Idle" means there is no call on this channel

"Active" means the call is

4.3.3 SIP Information

Figure 4-4-4 SIP information

Displays registration status information with Softswitch platform or SIP Server

Table 4-4-3 Description of SIP information

Port

SIP User ID

The number of GSM channel, DWG2000-16G has 16 ports

SIP registration account which are provided by the Softswitch and SIP server

Register Status Shows the registration status of VoIP channel, including registered and unregistered.

Status Show the status of port, Include "onhhok" and "offhook"

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4.4 Statistics

4.4.1 TCP/UDP

DWG2000-16G User Manual

Figure 4-4-4 TCP/UDP Statistics

4.4.2 RTP

Port

Payload Type

Packet Period

Table 4-5-1 Description of RTP Statistics

The port of RTP statistics

The voice code of this channel, Include G.723.1/PCMA/PCMU/G.729AB

Time of packaging

Local Port Local port of transmitting RTP packages

Peer IP End of equipment IP address

Peer Port

Send Packet

Peer port of receiving RTP packages

Total of sending RTP packages

Recv Packet

Loss Packet

Total of receiving RTP packages

Total of losing RTP packages

Jitter Length of delay jitter

Duration Time(s) Both ends of the call time

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4.4.3 Call History

DWG2000-16G User Manual

Port The port of Call statistics

Incoming Received The amount of received incoming calls which coming from IP part

Incoming connected The amount of incoming calls which have connected

Incoming Answered The amount of incoming calls which answered by IP part

Incoming Failed The amount of incoming calls which failed

Outgoing Attempted The amount of outgoing calls which attempted to IP part

Outgoing Connected The amount of outgoing calls which have connected

Outgoing Answered The amount of outgoing calls which answered by IP part

Outgoing Failed The amount of outgoing calls which failed

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4.5Network Configuration

4.5.1 Local Network

Figure 4-5-1 Local Network

Obtain IP Address

Automatically

Use the Following IP

Address

PPPoE

Obtain DNS Server

Address Automatically

Use the Following DNS

Server Addresses

Table 4-5-1 Description of Local network

Enable the device obtain IP Address automatically or not. Default is enabling

Configure the "IP Address", "Subnet Mask" and "Default Gateway" by manual

Need ISP offer the account and password. Use this mode when there is not router in the local network.

When enable the WAN port option of "Obtain DNS Server Address

Automatically" , which will be enabled subsequently.

Fill in the IP address of "Primary DNS Server" and "Secondary DNS

Server"

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4.5.2 VLAN Parameter

DWG2000-16G User Manual

Figure 4-5-2 VLAN Parameter

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Data VLAN

Voice VLAN

Table 4-5-2 Description of VLAN Parameter

Data 802.1Q VLAN ID Under standard VLAN protocol set VLAN

ID. “0” is used to management VLAN, and can’t be used to service configure.

Data 802.1p Priority (0-7)

Voice 802.1Q VLAN ID

Voice 802.1p Priority (0-7)

Under 802.1q protocol users can set VLAN priority

Under standard VLAN protocol set VLAN

ID

Under 802.1q protocol users can set VLAN priority

Management

VLAN

IP address

Voice VLAN DNS Server

Users can set DHCP or static IP address

Users can set DHCP or static DNS server IP address

Management 802.1Q VLAN ID Under standard VLAN protocol set VLAN

Management 802.1p Priority

(0-7)

IP address

Management VLAN DNS

Server

ID. “0” is used to management VLAN, and can’t be used to service configure.

Under 802.1q protocol users can set VLAN priority

Users can set DHCP or static IP address

Users can set DHCP or static DNS server IP address

4.5.3 VPN Parameter

A virtual private network (VPN) is a network that uses primarily public telecommunication infrastructure, such as the Internet, to provide remote offices or traveling users access to a central organizational network.

VPNs typically require remote users of the network to be authenticated, and often secure data with encryption technologies to prevent disclosure of private information to unauthorized parties.

Figure 4-5-3 VPN Parameter

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4.5.4 ARP

The ARP function mainly used to query and add the map of IP and MAC. There are static or dynamic ARP entries.

Like other routers, the gateway can automatically find the network device on the same segment.

But, sometimes you don't want to use this automatic mapping; you'd rather have fixed (static) associations between an IP address and a MAC address. Gateway provides you the ability to add static ARP entries to:

 Protect your network against ARP spoofing

 Prevent network confusion as a result of misconfigured network device

Figure 4-5-4 ARP

Figure 4-5-5 Add ARP

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4.6 Mobile Configuration

4.6.1 Basic Configuration

Figure 4-6-1Basic Configuration

Dial Tone Gain

Select Band

Table 4-6-1 Description of Basic Configuration

It is the dial tone volume of call waiting, dial tone of mobile module when call out. Usually adopt the default configuration.

Acording to carrier’s band standards. Standards are as belows:

GSM: 850/900/1800/1900 MHz; CDMA: 800 MHz

Remote API Enable API is provided for third party development with DLL and IAD components. The API includes SMS sending and receiving, USSD sending and receiving. The default is "No"

API Server Address It is the remote IP address who uses API. This is an option when selecting

"Yes" under 'remote API enable"

API Server Port It is the remote channel No. who uses API. This is an option when selecting "Yes" under "remote API enable"

Auto reset module Used to reser GSM/CDMA module when SIM card can not register

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4.6.2Mobile

DWG2000-16G User Manual

Figure 4-6-2 Mobile Configuration

Table 4-6-2 Description of Mobile Configuration

Mobile Number SIM card number of the channel. That must be configured when “Forward” funciton enable.

Enable Call

Duration

Limitation

Maximum Call

Duration

This function is to limit the max call duration of channel. The max call duration is between 1 to 65535 minutes.

Minimum

Charging Time

Mobile Number

( Receiving

Alarm)

Defines a value by users. That will limit the SIM/UIM card’s total call duration. After the call duration excesses this value, no call will be made from this channel. The value range is 1-65535. If user doesn’t configure this value,

Default is no max call duration limits for this channel.

A minimum charging time (in seconds) is defined during which no charging is done at carrier side. If the conversation time is even shorter, the total call duration will not decrease.

The mobile phone No. which used to receive the alarm SMS. Users can get

SMS report of SIM/UIM card status(SIM Remain Time) in DWG.

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Alarm Threshold

( via SMS)

Port Description for Alarm

When the SIM remain time is or less than this value, DWG will send the alarm

SMS to remind the users of the SIM remain time.

It is the identification mark of SIM/UIM card in the SMS report. The mobile phone No. of the SIM/UIM card is recommended to use as the port description for alarm, or any other string.

Indicates the current sim remain time. It can’t modified SIM Remain

Time

Restore time

CLIR

Recovers the SIM remain time to initial value, the Maximum Call Duration.

Caller ID display restrict. This function is used to restrict the mobile phone

No. By adding “#31 #” before the mobile phone ID, this funciton should be supported by carrier.

Mobile Tx Gain Transits gain of the mobile module, from IP side to PSTN side.

Mobile Rx Gain Receives gain of the mobile module,from PSTN side to IP side.

Detect Reverse This option for CMDA Reverse Polarity detection. Most CDMA operators

Polarity don't offer polarity reverse . So VoIP to mobile, DWG2000-16G will connect soon. It doesn't wait mobile side answer.

4.6.3 SIM/UIM Card Lock

Figure 4-6-3 Configuration of SIM/UIM Card Lock

Select Port

SIM Card Lock

Table 4-6-3 Description of Configuration of SIM/UIM Card Lock

Select the Channel No. which need to be locked.

SIM card lock or unlock. Default is “No”.

PIN Code Correct PIN code is needed to lock or unlock the SIM card.

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4.6.4 PIN Management

DWG2000-16G User Manual

Figure 4-6-4 PIN Management

PIN

Detailed description as below:

Table 4-6-4 Description of PIN Management

Personal identification number of SIM card. In the status of SIM card locked, PIN can be modified to prevent SIM card from being stolen.

Selects the GSM/CDMA channel No. Select Port

Old PIN code

New PIN code

The previous PIN code

Inputs a new PIN code

4.6.5 SMSC

Figure 4-6-5 SMSC

SMS center of mobile, in most places, the celluar modular will automatically detect the SMSC number. This configurable option is used in a situation that the SMSC number could not detected by celluar modular. When such case happens, please contact with mobile service provider to identify the SMSC number and then add SMSC number in SMSC configurable web interface.

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4.6.6 SMS

DWG2000-16G User Manual

Figure 4-6-6 SMS sending

Table 4-6-5 Description of SMS sending

Select Port Users can select a defined channel or random channel to send SMS. Input the recevier’s mobile phone No to send SMS.

Addressee Mobile phone No. of the receiver

Message Content of the SMS. The length is limited to 300 characters.

4.6.7 USSD

USSD (Unstructured Supplementary Service Data) is a Global System for Mobile(GSM) communication technology that is used to send text between a mobile phone and an application program in the network. Applications may include prepaid roaming or mobile chatting.

Figure 4-6-7 USSD

Port

Display

Input

Table 4-6-6 Description of USSD

Select the GSM channel to send USSD

Display the result of sending USSD

The area to input USSD code

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4.6.8 Carrier

DWG2000-16G User Manual

Figure 4-6-8 Select Carrier

This function is used to select carrier.

Table 4-6-6 Description of select Carrier

Select Port Select GSM channel,default Port 0

Select Mode

Carrier List

There are two mode to select carrier,automatic and manual.

If you select manual mode,you can select carrier from carrier list.

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4.7 Routing Configuration

4.7.1 Routing Parameter

Figure 4-7-1 Routing Parameter

Table 4-7-1Description of Routing Parameter

Tel->IP Parameter Globle parameters, it will take effect while number manipulation configured

Route calls after manipulation

Route calls before manipulation

The parameters indicate that the gateway will select Tel->IP routes after number manipulation completed

The parameters indicate that the gateway will select Tel->IP routes before number manipulation completed

4.7.2 IP->Tel Routing

Figure 4-7-2 IP to Tel Routing

IP ->Tel Routing

Index

Description

Source IP

Source Prefix

Table 4-7-2 Description of IP to Tel Routing

This item uses to configure outgoing call routes which can be used for recieve the calls from the GSM

It uniquely identifies a route. Its value is assigned globally, ranging from 0 to 31.

The route preferentially match the rules which the value of index is smaller

It describes the route for the ease of identification. Its value is character string

It specifies the IP of the caller

All the caller number must match the source prefix. It specifies the source prefix allow to send call out

 Any: include anonymous, 0xxxx, 1[2-9]xxxx etc.

 0xxxx: consist of some digits such as 015,08,09

 1[3-8]6:consist of some prefix, include 136,146,156,166,176, 186

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Destination Prefix

Destination

4.7.3 Tel->IP Routing

All the called number must match the destination prefix, the call prefix indicates the connected number

 Any: include anonymous, 0xxxx, 1[2-9]xxxx etc.

 0xxxx: consist of some digits such as 015,08,09

1[3-8]6:consist of some prefix, include 136,146,156,166,176, 186

Its specifies destination Port or Port Group

Figure 4-7-3 Tel to IP Routing

Table 4-7-3 Description of Tel to IP Routing

Tel -> IP Routing

This item uses to configure incoming call routes which can be used for

Index

Description

Source Port

Source Prefix

Destination Prefix

Destination recieve the calls from the GSM.

It uniquely identifies a route. Its value is assigned globally, ranging from

0 to 31.The route preferentially match the rules which the value of index is smaller

It describes the route for the ease of identification. Its value is character string

It specifies the Port or Port Group which will receive the calls from

PLMN

All the caller number must match the source prefix. It specifies the source prefix allow to send call out

 Any: include anonymous, 0xxxx, 1[2-9]xxxx etc.

 0xxxx: consist of some digits such as 015,08,09

 1[3-8]6:consist of some prefix, include 136,146,156,166,176, 186

All the called number must match the destination prefix, the call prefix indicates the connected number

 Any: include anonymous, 0xxxx, 1[2-9]xxxx etc.

 0xxxx: consist of some digits such as 015,08,09

1[3-8]6:consist of some prefix, include 136,146,156,166,176, 186

Its specifies destination Port or Port Group

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Figure 4-7-4 Tel to IP routing Modify

It's a default route configured in gateway. It allows any number from source port 0 send call to SIP server with any prefix.

Figure 4-7-5 Tel to IP routing Modify

Add a GSM to VoIP route. It indicates that the calls coming from Port Group 31<Unicom> will match the prefix ”x.”, ”x.” is a wildcard string which will match any prefix except ”anonymous” calls. Meanwhile sending the calls destination IP 13<eia> if called number match with destination prefix ”00”.

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Figure 4-7-6 Tel to IP routing Modify

Add GSM to GSM route,its mainly used for saving the cost between two carriers.It indecates that calls coming from Port 0 will match the prefix 13[58], ”13[58]” include prefix 135 and 138, caller number can’t match prefix 135 and 138 will reject by gatewa y. Meanwhile sending the calls to

Port Group 31<Unicom> if called number match with prefix 133.

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4.8 Manipulaton Configuration

4.8.1 IP->Tel Destination Numbers

Figure 4-8-1 IP->Tel destination numbers manipulation

Table 4-8-1 Description of IP->Tel destination numbers manipulation

IP->Tel destination numbers manipulation

It is an optional configuration item, and is used to add a rule for changing number

Index

Description

Source IP

Source Prefix

Destination Prefix

It uniquely identifies a route. Its value is assigned globally, ranging from 0 to 31.The route preferentially match the rules which the value of index is smaller

It describes the rule for the ease of identification. Its value is character string

It specifies the source IP which will send the calls to gateway

 Any: any IP address

 IP: specific an IP address

 IP Group: specific an IP group

All the caller number must match the source prefix. It specifies the source prefix allow to send call out

 Any: include anonymous, 0xxxx, 1[2-9]xxxx etc.

 0xxxx: consist of some digits such as 015,08,09

 1[3-8]6:consist of some prefix, include 136,146,156,166,176, 186

All the called number must match the destination prefix, the call prefix indicates the connected number

 Any: include anonymous, 0xxxx, 1[2-9]xxxx etc.

 0xxxx: consist of some digits such as 015,08,09

1[3-8]6:consist of some prefix, include 136,146,156,166,176, 186

Its specifies destination Port or Port Group Destination

Stripped Digits from

Left

Stripped Digits from

Right

Prefix to Add

Suffix to Add

It specifies the length of the digits to be deleted from left

It specifies the length of the digits to be deleted from right

Add the new digits in front of the original number

Add the new digits at the end of the original number

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Add an IP->Tel Manipulation, to change the called number from 2547888888 to 07888888

Figure 4-8-2 IP->Tel destination numbers manipulation modify

It indicates that calls coming from IP Group will match the prefix ”any”, and the called nubmer which match with the prefix ”2547” will delete 3 digits in front of it and replace it by digit ”0”.

4.8.2 Tel->IP Source Numbers

Figure 4-8-3 Tel->IP destination numbers manipulation

Tel->IP destination numbers manipulation

Index

Description

Table 4-8-2 Description of Tel->IP destination numbers manipulation

It is an optional configuration item, and is used to add IP->Tel number change data.

The IP->Tel Manipulation defined the rules of add, and deletion of called numbers, which are referenced by IP->Tel routing.

It uniquely identifies a route. Its value is assigned globally, ranging from 0 to 31.

It describes the rule for the ease of identification. Its value is character string

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Source Prefix

All the caller number must match the source prefix. It specifies the source prefix allow to send call out

 Any: include anonymous, 0xxxx, 1[2-9]xxxx etc.

 0xxxx: consist of some digits such as 015,08,09

 1[3-8]6:consist of some prefix, include 136,146,156,166,176, 186

Destination Prefix

All the called number must match the destination prefix, the call prefix indicates the connected number

 Any: include anonymous, 0xxxx, 1[2-9]xxxx etc.

 0xxxx: consist of some digits such as 015,08,09

1[3-8]6:consist of some prefix, include 136,146,156,166,176, 186

Destination

Stripped Digits from

Left

Stripped Digits from

Right

Prefix to Add

Suffix to Add

Its specifies destination Port or Port Group

It specifies the length of the digits to be deleted from left

It specifies the length of the digits to be deleted from right

Add the new digits in front of the original number

Add the new digits at the end of the original number

Number of Digits to

Leave from Right

It specifies the number of Digits to Leave from Right

Example

Add an IP->Tel Manipulation, to change the called number from 2547888888 to 07888888

Figure 4-8-4 Tel ->IP destination numbers manipulation add

It indicates that calls coming from IP Group will match the prefix ”any”, and the called nubmer which match with the prefix ”2547” will delete 3 digits in front of it and replace it by digit ”0”.

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4.8.3 Tel->IP Destination Numbers

Figure 4-8-5 Tel->IP destination numbers manipulation

Tel->IP destination numbers manipulation

Index

Description

Source Prefix

Table 4-8-3 Description of Tel->IP destination numbers manipulation

Destination Prefix

It is an optional configuration item, and is used to add IP->Tel number change data.

The IP->Tel Manipulation defined the rules of add, and deletion of called numbers, which are referenced by IP->Tel routing.

It uniquely identifies a route. Its value is assigned globally, ranging from

0 to 31.

It describes the route for the ease of identification. Its value is character string

All the caller number must match the source prefix. It specifies the source prefix allow to send call out

 Any: include anonymous, 0xxxx, 1[2-9]xxxx etc.

 0xxxx: consist of some digits such as 015,08,09

 1[3-8]6:consist of some prefix, include 136,146,156,166,176, 186

All the called number must match the destination prefix, the call prefix indicates the connected number

 Any: include anonymous, 0xxxx, 1[2-9]xxxx etc.

 0xxxx: consist of some digits such as 015,08,09

1[3-8]6:consist of some prefix, include 136,146,156,166,176, 186

Its specifies destination Port or Port Group Destination

Stripped Digits from

Left

Stripped Digits from

Right

Prefix to Add

Suffix to Add

Number of Digits to

Leave from Right

It specifies the length of the digits to be deleted from left

It specifies the length of the digits to be deleted from right

Add the new digits in front of the original number

Add the new digits at the end of the original number

It specifies the number of Digits to Leave from Right

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Example

Add an IP->Tel Manipulation, to change the called number from 2547888888 to 07888888

Figure 4-8-6 Tel->IP destination numbers manipulation

It indicates that calls coming from IP Group will match the prefix ”any”, and the called nubmer which match with the prefix ”2547” will delete 3 digits in front of it and replace it by digit ”0”.

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4.9 Operation

4.9.1 IP->Tel Operation

Figure 4-9-1 IP->Tel Operation

Table 4-9-1 Description of IP->Tel Operation

IP->Tel Operation

Index

Source IP

Source Prefix

It is an optional configuration item. Operation configuration essentially involves allow, barring some IP and IP Group send calls to certain numbers. It includes: forbid call, call allowance, auto call, and password authentication.

It uniquely identifies a route. Its value is assigned globally, ranging from 0 to 31.

It specifies the source IP which will send the calls to gateway

 Any: any IP address

 IP: specific an IP address

 IP Group: specific an IP group

All the caller number must match the source prefix. It specifies the source prefix allow to send call out

 Any: include anonymous, 0xxxx, 1[2-9]xxxx etc.

 0xxxx: consist of some digits such as 015,08,09

 1[3-8]6:consist of some prefix, include 136,146,156,166,176, 186

Destination Prefix

All the called number must match the destination prefix, the call prefix indicates the connected number

 Any: include anonymous, 0xxxx, 1[2-9]xxxx etc.

 0xxxx: consist of some digits such as 015,08,09

1[3-8]6:consist of some prefix, include 136,146,156,166,176, 186

Its specifies number analysis rule

Operation

 Forbid call

 Allow call

 Auto call

 Password authenticate

Description

It describes the route for the ease of identification. Its value is character string

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Example

Index 31: barring the certain calling number from IP 14<elastix>

Figure 4-9-2 IP->Tel Operation Modify

It indicates that calling party from IP 14<elastix> matched prefix 2877, and also called party matched prefix 07 are not allowed call out. The calls match this rule will be rejected by gateway.

Index 29: definite a rule for IP 17<FreeSentral> that all the calls must go with valid password authentication.

Figure 4-9-3 IP->Tel Operation Modify

4.9.2 Tel->IP Operation

Figure 4-9-4 Tel->IP Operation

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Tel->IP Operation

Index

Source IP

Source Prefix

Destination Prefix

Operation

Description

Table 4-9-2 Description of Tel->IP Operation

It is an optional configuration item. Operation configuration essentially involves allow, barring some IP and IP Group send calls to certain numbers. It includes: forbid call, call allowance, auto call, and password authentication.

It uniquely identifies a rule. Its value is assigned globally, ranging from

0 to 31.

It specifies the source IP which will send the calls to gateway

 Any: any IP address

 IP: specific an IP address

 IP Group: specific an IP group

All the caller number must match the source prefix. It specifies the source prefix allow to send call out

 Any: include anonymous, 0xxxx, 1[2-9]xxxx etc.

 0xxxx: consist of some digits such as 015,08,09

 1[3-8]6:consist of some prefix, include 136,146,156,166,176, 186

All the called number must match the destination prefix, the call prefix indicates the connected number

 Any: include anonymous, 0xxxx, 1[2-9]xxxx etc.

 0xxxx: consist of some digits such as 015,08,09

1[3-8]6:consist of some prefix, include 136,146,156,166,176, 186

Its specifies number analysis rule

 Forbid call

 Allow call

 Auto call

 Password authenticate

It describes the route for the ease of identification. Its value is character string

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4.10 Port Group Configuration

4.10.1 Port Group

Figure 4-10-1 Port Group

Figure 4-10-2 Port Group Modify

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4.11 IP Trunk Configuration

4.11.1 IP Trunk

Figure 4-11-1 IP Trunk

Table 4-11-1 Description of IP Trunk

Index

IP

Port

IP Trunk

Description

Add remote IP of softswitch, SIP server which will send call traffics to gateway.

It uniquely identifies a trunk . Its value is assigned globally, ranging from

0 to 31.

It describes the trunk for the ease of identification. Its value is character string

It is an interworking parameter between the remote Softswitch and the

SIP server. It specifies the IP address of the peer equipment.

It is an interworking parameter between the remote Softswitch and the

SIP server. It specifies the SIP port number of the peer equipment

Example

To add a remote IP of Softswitch, set “index” to “31”, SIP port number “5060”

Figure 4-11-2 IP Trunk Modify

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4.11.2 IP Trunk Group

Figure 4-11-3 IP Trunk Group

IP Trunk Group

Index

Description

IP

Table 4-11-2 Description of IP Trunk Group

This configuration is optional, and is used to add the IP that have the same attributes to an IP group. The IP group will referenced by IP->Tel routing and number manipulation.

It uniquely identifies a route. Its value is assigned globally, ranging from 0 to 31.

It describes the route for the ease of identification. Its value is character string

It specifies the IP will add to IP group

Example

To add an IP group, set IP “10, 14, 17” to IP group 18

Figure 4-11-4 IP Trunk group modify

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4.12 System Configuration

4.12.1 Service Configuration

Service Configuration is used for configuring voice calls and some small businesses, such as Call

Progress Tone, codec, silence suppression, * service, the second dial and so on

Figure 4-12-1 Service Configuration

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Table 4-12-1 Description of Service Configuration

Means the initial port when RTP voice stream transmit in the IP network , in general, using the factory default values. When there are multiple

LOCAL RTP PORT

Channel

Enable Silence

Suppression

DINSTAR series voice products, and the network gateway or router’s

NAT with loopholes, user can try changing this item

Enable the "silence suppression" almost no impact on call quality, and can save about half of the bandwidth.

Call Progress Tone

Preferred Coders

Enable

Incoming

Configuration

Each country has its different call progress tone required standards, such as busy tone, ring back tones and ring tone standards, users can select the area standard from here .

Means the code format when Voice transfer on IP network, support

PCMA, PCMU, G.723.1 andG.729AB.

PSTN

Means when call from PSTN side, you can dial the function keys for checking number, setting IP and so on

Enable Auto Outgoing

Means when call out , whether by ordinal or polling pick to Select a

Channel, this feature are generally used when use the same SIP User ID

Routing to register

The User ID will be sent directly to PSTN, for example: the user calls

IP to PSTN One Stage

6715, the device will sent 6715 User ID to PSTN

Dialing

Setting is yes, when through the PSTN calls to the Channel, the device

Play Voice Prompt for will with the clew tone, the default is "Please dial the extension User

PSTN Incoming Calls

ID"; setting to No, the device will play dial tone

DWG2001/DWG2004/DWG2000-16G support RFC2833 and SIGNAL two ways. DTMF INTERVAL range is 50 ~ 800ms, DTMF VOLUME can

DTMF use the default Configuration

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Nat Traversal Include Static NAT and STUN, NAT’s UDP simple cross

STUN

STUN (Simple Traversal of UDP over NATs ) is a network protocol. It is allowed to stay behind the NAT (or multiple NAT) client part to identify their clients’ public address, found himself after what Type of NAT and

NAT for a particular Channel is bound to a local Internet terminal

Channel. This information is used for two host to set up UDP communication behind the same NAT router. The agreement defined by the RFC 3489

Allow call from IP to

PSTN without

Registration

Refer to "SIP Configuration" -> "Is register" . If "Is register" setting is no, this option need set Yes ,to avoid that the devices can not call out

Allow Call from PSTN

Refer to "SIP Configuration" -> "Is register" . If "Is register" setting is no, to IP without this option need set Yes ,to avoid that the devices can not call in

Registration

Reject Anonymous call

The incoming anonymous calls will be rejected from IP to PSTN

In General, SIP phones are based on # as the end, if this option is set to

Use # as End Key

Interdigit Timeout

No, the dial-up will end expires dial-up time

Bit of between the dialing time ,over the time will be seem as end of dial

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4.12.2 SIP Configuration

Figure 4-12-2 SIP Configuration

Table 4-12-2 SIP Configuration

SIP Server

Address

Used for configure SIP server address and port, the address can be IP Address, also can be a domain nameWhich can be resolved by DNS server

SIP Proxy Port Port default setting is 5060. For details, please consult the service provider

Outbound Proxy

Outbound proxy, it mainly used in firewall / NAT environment. That make the signaling and media streams are able to penetrate the firewall

Use Random

Port

Set the local monitor SIP port ( fixed or random ) , random is every time you start the device will random Select a free SIP port For listening

Is Register

Default set yes, if you want the device can make a call without register, set

No, Also enable the "Allow Call from IP to PSTN without Registration" and

"Allow Call from PSTN to IP without Registration" function

Register Interval Means how often the equipment will register to the SIP server/proxy

DNS query type

The DNS query type defines the type of information that will be requested from DNS server

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DNS refresh interval

T1

T2

T3

Keep alive

Interval

From Mode when Caller ID

Is Available

From Mode when Caller ID

Is Unavailable

Answer Mode

183 Mode

Response Code switch

The interval of DNS refresh, Range from 0 to 60000 mins, 0 means disable default value is disable.

Used to define the SIP protocol T1 timer value, default is 500ms

Used to defines the SIP protocol timer values, default value is 4000ms

Used to define the T2 timer value in SIP protocol, the default is 5000ms

Used to keep communicate between equipment and the SIP server that make the device is available . In general, using the factory default values

Used to config "From" Mode when Caller ID Is Available when call from

GSM to VoIP

Tel/User: From: caller number <sip:3001@IP>;tag=51088abb

User/User: From: 3001 <sip:3001@IP>;tag=51088abb

Tel/Tel: From: caller number <sip: caller number @IP>;tag=51088abb

User/Tel: From: 3001 <sip: caller number @IP>;tag=51088abb

Used to config "From" Mode when Caller ID Is Unavailable

Anonymous : From: <sip: Anonymous @IP>;tag=51088abb

Username : From: <sip: Username @IP>;tag=51088abb

Answered: Gateway answer the IP incoming call ( send SIP message "200

OK" to IP part ) after GSM part answered

Alerted: Gateway answer the IP incoming call after GSM part Alerted

Immediately : Gateway send "183 RING" immediately to IP part while it receive "INVITE" from IP part.

Alerted: Gateway send "183 RING" after receive "ring back" from PSTN

Used to config the compatibility of SIP Response Code , Fill the response code in the front , and Fill the switch code in the behind

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4.12.3 Port Configuration

Figure 4-12-3 Port Configuration

Port Configuration

ALL ports register used same user ID

SIP User ID

Table 4-12-3 Description of Port Configuration

Used to configure ports’ gain, Auto-Dial, etc.

The default is not. If set to "yes" ,all the port will use user ID

It is the account used for registration, equipment port's unique identifier

Used for authenticate

Authenticate ID

Password

Tx Gain

Rx Gain

To VoIP Hotline

Its register Password

Its DSP’s Tx Gain. Adjusting it will effect volume on GSM side.

Its DSP’s Tx Gain. Adjusting it will effect volume on IP side.

When PSTN part client calls to this port, gateway will auto forward to the hotline User ID. Leave it blank if you don’t need this function.

*Note: Please config Tel->IP Operation if you need this function.

To PSTN Hotline

When VoIP part client calls to this port, Gateway will auto forward to the number to PSTN part. Leave it blank if you don’t need this function.

*Note: Please config IP->Tel Operation if you need this function.

Auto-Dial Delay Time The auto-dial delay time of hotline , the range is 0-10 seconds

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4.13 Digit Map

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Figure 4-13-1 Digit map

Digit Map Syntax:

1. Supported objects

Digit: A digit from "0" to "9".

Timer: The symbol "T" matching a timer expiry.

DTMF: A digit, a timer, or one of the symbols "A", "B", "C", "D", "#", or "*".

2. Range []

One or more DTMF symbols enclosed between square brackets ("[" and "]"), but

only one can be selected.

3. Range ()

One or more expressions enclosed between round brackets ("(" and ")"), but

only one can be selected.

4. Separator

|: Separated expressions or DTMF symbols.

5. Subrange

-: Two digits separated by hyphen ("-") which matches any digit between and

including the two. The subrange construct can only be used inside a range

construct, i.e., between "[" and "]".

6. Wildcard

x: matches any digit ("0" to "9").

7. Modifiers

.: Match 0 or more times.

8. Modifiers

+: Match 1 or more times.

9. Modifiers

?: Match 0 or 1 times.

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Example:

Assume we have the following digit maps:

1. xxxxxxx | x11

and a current dial string of "41". Given the input "1" the current dial

string becomes "411". We have a partial match with "xxxxxxx", but a

complete match with "x11", and hence we send "411" to the Call Agent.

2. [2-8] xxxxxx | 13xxxxxxxxx

Means that first is "2","3","4","5","6","7" or "8", followed by 6 digits;

or first is 13, followed by 9 digits.

3. (13 | 15 | 18)xxxxxxxxx

Means that first is "13","15" or "18", followed by 8 digits.

4. [1-357-9]xx

Means that first is "1","2","3" or "5" or "7","8","9", followed by 2 digits.

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4.14 Tools

4.14.1 Firmware Upload

Figure 4-14-1 Firmware upload

Select the software or Web program under correct directory services, and then click upload will complete upgrade the firmware. During the upgrade process, please do not swtich off the power supply, equipment may paralyze.

4.14.2 Management Parameter

Figure 4-14-2 Management Parameter

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Table 4-14-1 Management Parameter

Voice Prompt Language Select the language of voice prompt. There are two kind of voice :

English and Chinese

SysLog Paremeter Syslog is a standard for network device data logging. It allows separation of the software that generates messages from the system that stores them and the software that reports and analyzes them. It also provides devices which would otherwise be unable to communicate a means to notify administrators of problems or performance. There are 5 grades of syslog, Including NONE,

DEBUG, NOTICE, WARNING and ERROR.

Send CDR

NTP Parameter

Telephone exchanges generate so called Call Detail Records (CDRs) which contain detailed information about calls originating from, terminating at or passing through the exchange. Not surprisingly

CDRs are used for billing.

Set to Yes gateway will sne the CDR to the syslog server.

The Network Time Protocol (NTP) is a protocol and software implementation for synchronizing the clocks of computer systems over packet-switched, variable-latency data networks.

User need to fill the NTP Server Address and select Time Zone

4.14.3 Data Backup

Figure 4-14-3 Data backup

Click 'Backup' for download configuration file to your computer.

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4.14.4 Data Restore

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Figure 4-14-4 Data restore

Send data file from your computer to the device

4.14.5 IVR Voice Prompt Upload

By default, when PSTN call incoming, the system will play the default IVR, and also the user can load custom IVR.

Figure 4-14-5 IVR Voice Prompt Upload

NOTE: the customize voice files can be recorded using Windows recording programs, the sound format is 8000Hz, 16 bit sampling in mono, with WAV format, size of files can not exceed 190KB

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4.14.6 PING test

Ping is utility used to test the reachability of a host on an Internet Protocol (IP) network and to measure the round-trip time for messages sent from the originating host to a destination host.

Figure 4-14-6 Ping Test

4.14.7 Tracert Test

Traceroute is a computer network diagnostic tool for displaying the route (path) and measuring transit delays of packets across an Internet Protocol (IP) network.

Figure 4-14-7 Tracert Test

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4.14.8 Login Password

Figure 4-14-8 IVR Voice Prompt Upload

When using web or telnet Configuration, please enter default user name and password. User can modify the login name and password.

4.14.9 Factory Reset

Figure 4-14-9 Factory Reset

Be careful do this operation, after restore factory setting, all the parameters will be changed to the factory default.

4.14.10 Restart

Figure 4-14-10 Restart

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5. FAQ

5.1 Device have been connected to network physically, but can not access the gateway

1) Make sure the network cable is ok , can through view the device network port indicator light to determine the physical connection is working or not;

2) Make sure the connected network devices (router, switch or hub) support 10M/100M adaptive, if not, connect the Equipment directly to PC, landing WEB and in the "local connection"

Configuration interface Select the correct Ethernet Work Mode;

3) Check the Network Configuration, if the Configuration is incorrect, please re-Configuration. If you are using DHCP mode, check DHCP Server is working properly;

4) Check whether there is a LAN device conflict with the exists IP ADDRESS.

5.2 Equipment can not register

If the Run LED does not flash mean unregistered

1) Check the network connection is working (see above section), whether the Configuration is correct;

2) Check whether the LAN firewall setting is inappropriate (such whether limit the network communication); If it is, there are two ways to try to resolve;

3) Check whether the Local Network to the SIP PROXY platform network environment is relatively poor or not, and if so, please check Local Network or contact the service provider;

4) if go through those steps, the device still be in trouble, please contact the equipment provider;

5.3 When calling out, the callee’s phone shows wrong caller ID:

1) Ask the callee checks whether the device is failure or device battery power is low

2) Make sure the callee has been subscribed called User ID display service

3) If only part of the caller User ID with this problem, please contact the telecom carrier.

5.4 sudden interruption during a call

1) make sure whether is human error caused the problem

2) Check the balance.

3) Make sure whether the LAN equipment such as gateway or router fails, user can try to restart the gateway or router

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5.5 voice single-pass, double-barrier or poor quality

1) Make sure the equipment is working properly with grounded power

2) Check the device network connection is in working status

3) Ask network administrators to open limitation with the equipment’s network communications

(it is a special equipment, not afraid of virus attacks); (2) try to enable the equipment tunnel

(through the WEB for Configuration, Also, please NOTE, open the tunnel will impact voice quality, Please do not enable the tunnel as far as possible, refer WEB Configuration Interface

Description section)

4) Make sure the LAN equipment is working, user can try to restart the gateway or router to solve the problem

5) Check whether there is more than one DINSTAR series products in LAN network: some gateways or routers, processing network packet is vulnerable (for example, to multiple network devices or the same protocol network communication, NAT allocated the same conversion communications Channel). If there is such a case, suggest replacing a router or specify each voice gateway with different LOCAL RTP PORT Channel (refer to the base WEB Configuration interface section)

6) Check the equipment network environment for the softswitch platform, monitor the network condiation, make sure the network is solid

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6. Glossary

GSM: Global System for Mobile Communications

CDMA: Code Division Multiple Access

FMC: Fixed Mobile Convergence

SIP: Session Initiation Protocol

MGCP: Media Gateway Control Protocol

DTMF: Dual Tone Multi Frequency

USSD: Unstructured Supplementary Service Data

PSTN:Public Switched Telephone Network

STUN: Simple Traversal of UDP over NAT

IVR: Interactive Voice Response

IMSI: International Mobile Subscriber Identification Number

IMEI: International Mobile Equipment Identity

DMZ: Demilitarized Zone

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