Whirlpool WHES45 Troubleshooting guide

Model WHES45
How to install, operate and
maintain your Demand
Controlled Water Softener
Do not return water softener to store
If you have questions or concerns when
installing, operating or maintaining your
softener, call our toll free number:
1--866--986--3223
Monday -- Friday, 8 am -- 9 pm EST
System Tested and Certified by
NSF International against NSF/ANSI Standard 44
for softener performance.
7281453 (Rev. A 12/28/05)
Product No. 8580422
Table of Contents
Water Softener Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Before You Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Inspect Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Water Softener Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How a Water Softener Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Softening Cycle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Regeneration Cycle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Water Conditioning Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Water Conditioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tools and Parts Needed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Location Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Air Gap Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Valve Drain Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Plan the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Inlet --- Outlet Plumbing Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Turn Off Water Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Move the Water Softener into Place . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Assemble Inlet and Outlet Plumbing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connect Inlet and Outlet Plumbing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Install Valve Drain Hose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connect Brine Tubing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Install Salt Storage Tank Overflow Elbow and Hose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Test for Leaks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Add Water and Salt to the Salt Storage Tank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sanitize the Water Softener/Sanitize After Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Plug In the Water Softener . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Program the Water Softener . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Set Time of Day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Set Water Hardness Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Start a Recharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Customize Features/Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recharge Tonight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power---Outage Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Data Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Regeneration (Start) Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Maximum Days Between Regenerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Efficiency Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Heavy Duty Backwash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Set Model Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Set 12 or 24 Hour Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Gallons or Liters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Routine Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adding Salt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Breaking A Salt Bridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the Nozzle and Venturi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Automatic Electronic Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Manual Advance Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Manual Advance Regeneration Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Product Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Performance Claims . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Variable Salt Dose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wiring Schematic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Softener Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Water Softener Safety
For installations in the Commonwealth of Massachusetts:
Installation by a licensed plumber is required. Plumbing code 248-- CMR of the Commonwealth
of Massachusetts must be used for installation.
For installations in the state of California:
You must turn the Salt Efficiency Feature setting to ON. This may initiate more frequent recharges, however, it will operate at 4,000 grains per pound of salt or higher. To turn on the Salt
Efficiency Feature, follow the instructions in the “Salt Efficiency” section of this manual.
Before You Start
See “Location Requirements” section before installing water softener.
Follow the installation instructions carefully. (Failure to install the water softener properly voids the
warranty.)
Before you begin installation, read this entire manual. Then, obtain all the materials and tools you will need
to make the installation.
Check local plumbing and electrical codes.
Use only lead-- free solder and flux for all sweat-solder connections, as required by federal codes.
Use care when handling the water softener. Do not turn upside down, drop, or set on sharp protrusions.
Avoid installing in direct sunlight. Excessive sun heat may cause distortion or other damage to
non-- metallic parts.
The water softener requires a minimum water flow of 3 gallons per minute at the inlet. Maximum allowable
inlet water pressure is 125 psi. If daytime pressure is over 80 psi, nighttime pressure may exceed the
maximum. Use a pressure reducing valve if necessary. (Adding a pressure reducing valve may reduce the
flow.) If your home is equipped with a back flow preventer, an expansion tank must be installed in
accordance with local codes and laws.
The water softener works on 24 volt 60 hz electrical power only, supplied by a direct plug-- in transformer
(included). Be sure to use the included transformer and plug it into a nominal 120V, 60 cycle household
outlet that is properly protected by an overcurrent device such as a circuit breaker or fuse. If transformer
is replaced, use only the authorized service, Class II, 24V 10VA transformer.
This system is not intended to be used for treating water that is microbiologically unsafe or of unknown
quality without adequate disinfection before or after the system.
European Directive 2002/96/EC requires all electrical and electronic equipment to be disposed of
according to Waste Electrical and Electronic Equipment (WEEE) requirements. This directive or
similar laws are in place nationally and can vary from region to region. Please refer to your state and
local laws for proper disposal of this equipment.
3
Inspect Shipment
The parts required to assemble and install the water softener are included with the water softener.
Ground clamp
Single valve bypass
20 ft. drain hose
Hose adaptor
Hose clamps
Installation adaptors
Grommet
Clips
O-- rings
Water hardness test strip
Thoroughly check the water softener for possible shipping damage and parts loss. Also inspect and
note any damage to the shipping carton.
Remove and discard (or recycle) all packing materials. To avoid loss of small parts, we suggest you
keep the small parts in the parts bag until you are ready to use them.
Do not return the water softener to store.
If you have any questions, or there are missing parts or damage, please call
1---866---986---3223, Monday --- Friday, 8 am --- 9 pm EST.
Before you call please have your model number, date of purchase, water
conditions and number of people living in your home.
For future reference, enter the following information.
Model No. n o
Serial No. n o
Code n
Installation date
*Water hardness
gpg
**Iron content
ppm
n on registration decal (located under salt hole cover) o on shipping carton
* A hardness test strip is provided with your water softener.
** Kits are available at retail hardware stores for testing water hardness and iron content. Some retail
stores will also test your water for a fee.
4
Water Softener Dimensions
INLET
OUT
14”
3---7/8”
INLET -- OUTLET
18”
50---3/8”
41---5/8”
11”
39”
MODEL
NOMINAL RESIN TANK SIZE
WHES45
10” DIA. X 40”
How a Water Softener Works
Softening Cycle
When the water softener is providing soft water, it is called “service” or the “softening cycle”. During
this cycle, hard water flows from the main water pipe in the household into the water softener. Inside
the resin tank is a bed made up of thousands of tiny, plastic beads. As hard water passes through the
bed, each bead attracts and holds the hardness minerals. Water without the hardness minerals (soft
water) flows from the water softener to the rest of the house.
Regeneration Cycle
Eventually the beads become coated with calcium or magnesium ions. At this point, the water softener
needs to replenish the beads with sodium ions. This process is called “regeneration”.
Regeneration occurs when the resin beads are washed with a strong salt water solution. The sodium
forces the calcium and magnesium ions to be released where they are then discharged as waste during
the regeneration cycle. The beads are then ready to once again collect the hardness minerals (calcium
and magnesium) from the water. Regeneration consists of five cycles; brine fill, brining, brine rinse,
backwash and fast rinse. The total time of the regeneration cycle is approximately two hours.
5
Water Conditioning Information
Water Conditioning
Water conditioning is the treatment of four general conditions. These are:
Hardness
Iron
Acidity
Sediments
1. Hardness is a term to describe the presence of calcium and magnesium minerals in water. A
chemical analysis accurately measures the amount of minerals in grain weight. For example, one
gallon of water with 5 grains per gallon (gpg) hardness has dissolved minerals, that if solidified,
about equals the size of one ordinary aspirin tablet. One gallon of water, 25 gpg hard, has a mineral
content equal in size to 5 aspirin tablets. Water hardness varies greatly across the country. It
generally contains from 3 to 100 gpg.
Hardness minerals combine with soap to make a soap curd. The curd greatly reduces the cleaning
action of soap. Precipitated hardness minerals form a crust on cooking utensils, appliances, and
plumbing fixtures. Even the tastes of foods are affected. A water softener removes the hardness
minerals to eliminate these effects, and others.
IMPORTANT: Water softeners using sodium chloride (salt) for regeneration add sodium to the
water. Persons on sodium restricted diets should consider the added sodium as part of their overall
intake. Water softeners using potassium chloride (salt) for regeneration add potassium to the water.
Persons on potassium restricted diets should consider the added potassium as part of their overall
intake.
Factor into your diet the amount of sodium or potassium shown below, based on your water
hardness and consumption.
Sodium Added to Water from Cation Exchange Softening
Initial Water Hardness
Sodium added by Cation
Exchange Softening of Water*
Potassium added by Cation
Exchange Softening of Water**
Grains per Gallon
Milligrams Na+/qt.
Milligrams K+/qt.
1
7.5
12.75
5
37
62.9
6
44
74.8
7
52
88.4
8
60
102
9
68
115.6
10
75
127.5
15
112
190.4
20
150
255
30
225
382.5
40
300
510
*If your water supply is 15 grains hard and you drank 3 quarts of softened water you would
consume 335 milligrams of sodium. That is equivalent to eating 2-- 1/2 slices of white bread.
**One large banana, about 9 inches in length, has approximately 600 milligrams of potassium.
6
2. Iron in water can cause stains on clothing and plumbing fixtures. It can negatively affect the taste
of food, drinking water, and other beverages. Iron in water is measured in parts per million (ppm).
The total* ppm of iron, and type or types*, is determined by chemical analysis. Four different types
of iron in water are:
Ferrous (clear water),
Ferric (red water),
Bacterial and organically bound iron,
Colloidal and inorganically bound iron (ferrous or ferric).
*Water may contain one or more of the four types of iron and any combination of these. Total iron
is the sum of the contents.
Ferrous (clear water) iron is soluble and dissolves in water. This water softener will remove
moderate amounts of this type of iron (see specifications). Ferrous (clear water) iron is usually
detected by taking a sample of water in a clear bottle or glass. Immediately after taking, the sample
is clear. As the water sample stands, it gradually clouds and turns slightly yellow or brown as air
oxidizes the iron. This usually occurs in 15 to 30 minutes.
When using the softener to remove Ferrous (clear water) iron, add 5 grains to the hardness setting
for every 1 ppm of Ferrous (clear water) iron. See “Set Water Hardness Number” section.
Ferric (red water), and bacterial and organically bound irons are insoluble. This water softener will
not remove ferric or bacterial iron. This iron is visible immediately when drawn from a faucet
because it has oxidized before reaching the home. It appears as small cloudy yellow, orange, or
reddish suspended particles. After the water stands for a period of time, the particles settle to the
bottom of the container. Generally these irons are removed from water by filtration. Chlorination
is also recommended for bacterial iron.
Colloidal and inorganically bound iron is of ferric or ferrous form that will not filter or exchange
out of water. This water softener will not remove colloidal iron. In some instances, treatment may
improve colloidal iron water. Colloidal iron water usually has a yellow appearance when drawn.
After standing for several hours, the color persists and the iron does not settle, but remains
suspended in the water.
3. Acidity or acid water is caused by carbon dioxide and hydrogen sulfide. This water softener will
not improve an acid condition in water. Acid water can be corrosive to plumbing, plumbing
fixtures, water heaters, and other water using appliances. In can also damage and cause premature
failure of seals, diaphragms, etc., in water handling equipment.
A chemical analysis is needed to measure the degree of acidity in water. This is called the pH of
water. Water testing below 6.9 pH is acidic. The lower the pH reading, the greater the acidity. A
neutralizer filter or a chemical feed pump are usually recommended to treat acid water.
4. Sediment is fine, foreign material particles suspended in water. This water softener will not
remove sediment. This material is most often clay or silt. Extreme amounts of sediment may give
the water a cloudy appearance. A sediment filter installed ahead of the water softener normally
corrects this situation.
7
Installation Requirements
Tools and Parts Needed
Assemble the required tools before starting installation. Read and follow the instructions provided with
any tools listed here.
• Screwdriver
• Tape Measure
• Pliers
If using Soldered Copper Pipe
• Tubing cutter
• Propane torch
• Misc. copper pipe fittings
•
•
Lead-- free solder and flux
Emery cloth, sandpaper or steel wool
If using Threaded Pipe
• Pipe cutter or hacksaw
• Threading tool
•
•
Pipe joint compound
Misc. threaded pipe fittings
If using CPVC Plastic
• Pipe cutter
• Hacksaw
• Adjustable wrench
•
•
•
Solvent cement
Primer
Misc. CPVC pipe fittings
If using Other
• Other pipe and fittings suitable for potable water supply as required by piping system
manufacturer and local codes and/or ordinances.
Location Requirements
Consider all of the following when selecting an installation location for the water softener.
• Do not locate the water softener where freezing temperatures occur. Do not attempt to
treat water over 120_F. Freezing, or hot water damage voids the warranty.
• To condition all water in the home, install the water softener close to the water supply
inlet, and before all other plumbing connections, except outside water pipes. Outside
faucets should remain on hard water to avoid wasting conditioned water and salt.
• A nearby drain is needed to carry away regeneration discharge (drain) water. Use a floor
drain, laundry tub, sump, standpipe, or other options (check your local codes). See “Air
Gap Requirements” and “Valve Drain Requirements” sections.
• The water softener works on 24 volt 60 hz electrical power only, supplied by a direct
plug-- in transformer (included). Provide an electrical outlet in accordance with NEC and
local codes.
• Always install the water softener between the water heater and water inlet. Any other
installed water conditioning equipment should be installed between the water softener
and the water inlet (see Figure 1).
8
city water supply
cold to
water heater
pressure tank
OR
optional
sediment
filter
water softener
well pump
well water supply
Figure 1
Air Gap Requirements
A drain is needed for regeneration discharge water. A floor drain, close to the water softener, is
preferred. A laundry tub, standpipe, etc., are other drain options. Secure valve drain hose in place.
drain
hose
drain
hose
drain
hose
1---1/2”
airgap
1---1/2”
airgap
1---1/2”
airgap
floor drain
standpipe
laundry tub
Figure 2
Valve Drain Requirements
Use the flexible drain hose, that is included, measure and cut to the length needed. Flexible drain hose
is not allowed in all localities (check your plumbing codes). If local codes do not allow use of a flexible
drain hose, a rigid valve drain run must be used. Buy a compression fitting (1/4 NPT x 1/2 in. minimum
tube) and 1/2” tubing from your local hardware store. Then plumb a rigid drain as needed (see Figure
3).
NOTE:
Avoid long drain hose runs, or elevating the hose more than 8’ above the floor. Make
the water softener valve drain as short and direct as possible.
Clip
1/4” NPT thread
Barbs for 3/8”
I.D. tubing
1/4” NPT thread
barbs
Compression fitting
1/4 NPT x 1/2” O.D.
tube (not provided)
Hose clamp
Drain hose
Cut barbs from valve drain
elbow (pull clip and remove
drain valve elbow from valve)
1/2” outside
diameter copper
tube (not provided)
Figure 3
9
Plan the Installation
Inlet --- Outlet Plumbing Options
Always install either a single bypass valve (provided) or, if desired, parts for a 3 valve bypass system
(not included) can be purchased and assembled, as shown in Figure 4. Bypass valves allow you to turn
off water to the softener for maintenance if needed, but still have water in house pipes.
3 valve bypass
Single valve bypass
pull out for
service/soft water
outlet
valve
push in
for bypass
bypass
valve
inlet
valve
from
to
water softener water softener
Figure 4
Use either:
•
Copper pipe
•
Threaded pipe
•
CPVC plastic pipe
•
Other pipe approved for use with potable water
hard water
to outside
faucets
grounding
clamp
conditioned
water
clips
water softener valve
1” pipe
1” NPT
threaded
sweat adaptor
(not included)
grounding clamp
direct plug ---in
transformer
to timer
inlet
1” NPT
threaded
adaptor
outlet
o---ring
valve drain
elbow
overflow
drain elbow
valve drain
hose *
lubricated
o---ring
salt storage tank
overflow hose *
* Do not connect the
water softener valve
drain tubing to the salt
storage tank overflow
hose.
To keep over floor drain, secure
valve drain hose in place.
NOTE: See “Air Gap Requirements” section.
floor drain
Figure 5 (typical installation)
10
single valve
bypass
NOTE: Shown with salt hole cover and top cover removed.
Installation
Turn Off Water Supply
1. Close the main water supply valve, near the well pump or water meter.
2. Open all faucets to drain all water from the house pipes.
NOTE:
Be sure not to drain water from the water heater, as damage to the water heater
elements could result.
Move the Water Softener into Place
1. Move the water softener into desired location. Set it on a level surface. If needed, place the water
softener on a section of plywood, a minimum of 3/4” thick. Then, shim under the plywood to level
the water softener, see Figure 6.
IMPORTANT: Do not place shims directly under the salt storage tank. The weight of the tank,
when full of water and salt, may cause the tank to fracture at the shim.
Plywood
Shim
Figure 6 (if needed for leveling)
2. Visually check and remove any debris from the water softener valve inlet and outlet ports.
3. Remove and discard the yellow plug and make sure the turbine assembly spins freely in the “out”
port of the valve.
4. If not already done, put a light coating of silicone grease or petroleum jelly on the single valve
bypass o-rings.
5. Push the single valve bypass into the softener valve as far as it will go. Snap the two large holding
clips into place, from the top down as shown in Figure 7.
IMPORTANT: Be sure the clips snap firmly into place so the single valve bypass will not pull
out.
correct assembly
clip
clip
channel
single valve bypass
outside diameter of clip
outside diameter of
channel on single valve
water softener valve
bypass
inlet and outlet
NOTE: Be sure all 3 tabs of the clip go through the matching holes on the water softener valve inlet or outlet, and fully into the channel on the single valve bypass.
Figure 7
11
Assemble Inlet and Outlet Plumbing
Install the provided grounding clamp before cutting into metallic main water piping. It should be
installed on two parallel and vertical pipes (inlet and outlet) spaced so as to align with the softener
connections. In some new installations where vertical pipes are not yet available, a temporary bond
will need to be established prior to cutting into the water piping. Contact a qualified electrician for
assistance.
Measure, cut, and loosely assemble pipe and fittings from the main water pipe to the inlet and outlet
ports of the water softener valve. Be sure to keep fittings fully together, and pipes squared and straight.
Be sure hard water supply pipe goes to the water softener valve inlet side.
NOTE:
Inlet and outlet are marked on the water softener valve. Trace the water flow direction
to be sure hard water is to inlet.
IMPORTANT: Be sure to fit, align and support all plumbing to prevent putting stress on the water
softener valve inlet and outlet. Undue stress from misaligned or unsupported
plumbing may cause damage to the valve.
Connect Inlet and Outlet Plumbing
Complete the inlet and outlet plumbing for the type of pipe as shown.
Ground Clamp
Ground Clamp
Figure 8
12
Soldered copper
1. Thoroughly clean and apply solder flux to all joints.
2. Make all solder connections.
NOTE:
Do not solder with plumbing attached to installation adaptors and single valve
bypass. Soldering heat will damage the valve and adaptors.
IMPORTANT: Secure ground clamp to metal pipes.
Threaded pipe
1. Apply pipe joint compound or TeflonR tape to all male pipe threads.
2. Tighten all threaded joints and make all solder connections.
IMPORTANT: Secure ground clamp to metal pipes.
CPVC plastic pipe
1. Clean, prime and cement all joints, following the manufacturer’s instructions supplied with the
plastic pipe and fittings.
Other
1. Follow the piping system manufacturer’s instructions when using other pipe approved for potable
water.
IMPORTANT: Secure ground clamp to metal pipes.
Install Valve Drain Hose
1. Measure, cut to needed length and connect the 3/8” drain line (provided) to the water softener
valve drain fitting. Use a hose clamp to hold the hose in place.
IMPORTANT: If codes require a rigid drain line see “Valve Drain requirements” section.
2. Run the drain hose or copper tubing to the floor drain. Secure drain hose. This will prevent
‘‘whipping’’ during regenerations. See “Air Gap Requirements” section.
Connect Brine Tubing
Route the brine tubing out, through the largest hole in the salt storage tank sidewall. Connect the tubing
to the nozzle housing, as shown in Figure 9, using a nut-- ferrule. Tighten the nut, by hand only.
nozzle/venturi
nut---ferrule
brinewell
brine tubing
Figure 9
13
Install the Salt StorageTank Overflow Elbow and Hose
1. Install the brine tank overflow grommet and elbow in the 13/16” diameter hole in the salt storage
tank sidewall.
NOTE:
The brine tank overflow elbow accepts either 1/2” or 3/8” I. D. hose.
2. Measure, cut to needed length and connect the 3/8” drain line (provided) to the salt storage tank
overflow elbow and secure in place with a hose clamp.
3. Run the hose to the floor drain, or other suitable drain point no higher than the drain fitting on the
salt storage tank. (This is a gravity drain). If the tank overfills with water, the excess water flows
to the drain point. Cut the drain line to the desired length and route neatly out of the way.
IMPORTANT: For proper operation of the water softener, do not connect the water softener
valve drain tubing to the salt storage tank overflow hose.
hose
adaptor
grommet
overflow
drain hose
to floor
drain
Figure 10
Test for Leaks
To prevent air pressure in the water softener and plumbing system, do the following steps in order.
1. Fully open two or more softened cold water faucets close by the water softener, located
downstream from the water softener.
2. Place the single valve bypass valve or 3 valve bypass in “bypass” position. See “Plan The
Installation” section.
3. Fully open the main water supply valve. Run water until there is a steady flow from the opened
faucets, with no air bubbles.
4. Place bypass valve(s) in “service” or soft water position as follows:
• Single valve bypass: Slowly move the valve stem toward “service”, pausing several times
to allow the water softener to fill with water.
• 3 valve bypass: Fully close the bypass valve and open the outlet valve. Slowly open the
inlet valve, pausing several times to allow the water softener to fill with water.
5. After about three minutes, open a hot water faucet until there is a steady flow and there are no air
bubbles, then close.
6. Close all cold water faucets and check for leaks at the plumbing connections that you made.
14
Add Water and Salt to the Salt Storage Tank
1. Using a container, add about three gallons of clean water into the salt storage tank.
2. Add salt to the salt storage tank. Use nugget, pellet or coarse solar salts with less than 1%
impurities.
NOTE:
See “Routine Maintenance Section” for additional information on salt.
Sanitize the Water Softener/Sanitize After Service
1. Open salt hole cover and remove the brinewell cover and pour about 1-- 1/2 oz. (2 to 3 tablespoons)
of household bleach into the softener brinewell. Replace the brinewell cover.
2. Make sure the bypass valve(s) is in the service (open) position.
3. Sanitize procedure will be completed when first cycle is run and sanitizing solution is flushed from
the water softener.
Plug in Water Softener
During installation, the water softener wiring may be moved or jostled from place. Check to be sure
all leadwire connectors are secure on the back of the electronic board and be sure all wiring is away
from the valve gear and motor area, which rotates during regenerations.
1. Plug the water softener into an electrical outlet that is not controlled by a switch.
NOTE:
The water heater is filled with hard water and, as hot water is used, it refills with
conditioned water. In a few days, the hot water will be fully conditioned. To have fully
conditioned hot water immediately, wait until the initial recharge is over. Then, drain
the water heater (following instructions for water heater) until water runs cold.
15
Program the Water Softener
RECHARGE button
UP button
Display
PROGRAM button
DOWN Button
DATA Button
Figure 11
If you have questions about installation, programming, operating and routine maintenance...
call 1-- 866-- 986-- 3223, Monday - Friday, 8 am to 9 pm, EST.
When the water softener is plugged in, a model code and a test number (example: U3.0), will flash in
the faceplate display. Then the words “PRESENT TIME” will show in the display along with a flashing
“12:00 AM”.
NOTE:
If “A - - - ” shows in the display, press the UP
or DOWN
buttons until
“L 45” shows in the display. Then, press the
PROGRAM button to set, and
the display will change to the flashing “PRESENT TIME” display.
Set Time of Day
If the words “PRESENT TIME” do not show in the display, press the
they do.
1. Press the
Up or
sets the time back.
PROGRAM button until
Down buttons to set the present time. Up sets the display ahead; down
AM
PM
PRESENT TIME
PRESENT TIME
Be sure AM or PM is correct.
NOTE:
Press buttons and quickly release to slowly advance the display. Hold the buttons
down for fast advance. This procedure applies for all following settings.
16
Set Water Hardness Number
1. Press the
PROGRAM button once again to display a flashing 25 and the word
“HARDNESS”.
HARDNESS
2. Press the
NOTE:
Up or
Down buttons to set your water hardness number.
If your water supply contains iron, compensate for it by adding to the water hardness
number. For example, assume your water is 20 gpg hard and contains 2 ppm iron. Add
5 to the hardness number for each 1 ppm of iron. In this example, you would use 30
for your hardness number.
20 gpg hardness
2 ppm iron x 5 = 10
+10
(times)
30 HARDNESS NUMBER
Start a Recharge
Press the
RECHARGE button and hold for three seconds until Recharge begins to flash in the
timer display, starting a recharge. This recharge draws the sanitizing bleach into and through the water
softener. Any air remaining in the water softener is purged to the drain.
If you have questions about installation, programming, operating and routine maintenance...
call 1-- 866-- 986-- 3223, Monday - Friday, 8 am to 9 pm, EST.
17
Customize Features/Options
Recharge
Recharge button is used to initiate an immediate recharge.
•
Press and hold the
RECHARGE button until the words “RECHARGE NOW” flash
in the display. The softener enters the fill cycle of regeneration immediately.
“RECHARGE NOW’ will flash during the regeneration. When over, full water
conditioning capacity is restored.
PM
RECHARGE NOW
RECHARGE Initiated
NOTE:
Avoid using hot water while the conditioner is regenerating, because the water heater
will refill with bypass hard water.
Recharge Tonight
If you do not want to start an immediate recharge, but would like an extra recharge at the next preset
recharge time, do the following to schedule a recharge.
•
Press and release (do not hold) the
RECHARGE button. The words “RECHARGE
TONIGHT” flash in the display, and the softener will recharge at the next recharge time.
The words “RECHARGE NOW” will flash during the regeneration. When over, full
water conditioning capacity is restored.
Power---Outage Memory
If electrical power to the water softener is lost, memory built into the timer circuitry will keep all
settings for up to six hours. While the power is out, the display is blank and the water softener will not
regenerate. When electrical power is restored, the following will occur.
You have to reset the present time only if the display is flashing. The HARDNESS and RECHARGE
TIME never require resetting unless a change is desired. Even if the clock is incorrect after a long
power outage, the softener works as it should to keep your water soft. However, regenerations may
occur at the wrong time of day until you reset the clock to the correct time of day.
NOTE:
If the water softener was regenerating when power was lost, it will now finish the
cycle.
18
Data Displays
The water softener has a DATA button to get information about your water softener.
• CAPACITY (remaining) - This is the percentage of water softening capacity remaining.
Immediately after a regeneration, 100% shows. Then, as water is used, the percentage
decreases until the next regeneration. During regenerations, the percentage increments
upward.
NOTE:
Zero (0%) shows until after the first regeneration begins, after connecting to
electrical power.
WATER MANAGEMENT SYSTEM
%
CAPACITY
•
FLOW RATE, GPM* - When using soft water, this display shows the gallon per minute
flow rate passing through the softener. Zero shows if water is not in use.
WATER MANAGEMENT SYSTEM
GPM
FLOW RATE
•
GALLONS* TODAY - Each day, beginning at midnight, the timer keeps a running count
of the total gallons of water passing through the softener.
WATER MANAGEMENT SYSTEM
GALLONS TODAY
•
AVERAGE DAILY GALLONS* - The figure displayed is the average gallons of water
used by the household each day, over the past seven day period.
PM
RECHARGE TONIGHT
WATER MANAGEMENT SYSTEM
x 10
AVG DAILY GALLONS
* If preferred, you can set the timer to show the reading in liters instead of gallons. If gallons today,
or average daily gallons exceeds 1999, a (x 10) indicator appears. This means you must multiply the
number shown times 10.
19
Regeneration (Start) Time
Starting at the 2:00AM regeneration start time, the softener begins regenerations, ending
approximately at 4:00AM. This is a good time in most households because water is not in use (see
Automatic Bypass section). If a different time would be better for your needs, do the steps below to
change the starting time.
PROGRAM button until “RECHARGE TIME” shows steady in the
1. Press and hold in the
display and 2:00 AM begins to flash.
AM
RECHARGE
TIME
2. Press the
Up or
Down button to display the desired start time. The up button moves the
time ahead; the down button moves the time back. Press the PROGRAM button to select time. If
no more settings need to be changed, press the PROGRAM button until the display returns to the
present time of day.
Maximum Days Between Regenerations
The default setting allows the timer to control regeneration frequency based on water usage readings
from the water meter. It provides the most economical operation. You can set a maximum time (in days)
between regenerations. For example, no more than 3 days will pass without a regeneration occurring
if you set dY 3 in the display. 1 to 7 days are available settings. To make a change from the default
setting follow the steps below.
PROGRAM button until the Regeneration (Start) Time screen begins
1. Press and hold in the
to flash. Press the PROGRAM button once more to move to the Maximum Days Between
Regenerations screen. dY - will flash on the display, with RECHARGE remaining steady.
RECHARGE
2. Pressing the
Up button will increase the number of days, the
Down button will decrease
the number of days. Press the PROGRAM button to select the number of days. If no more settings
need to be changed, press the PROGRAM button until the display returns to the present time of
day.
IMPORTANT: Initiating this option may reduce the efficiencies and increase salt usage of this
softener.
20
Efficiency Mode
When this feature is ON, the unit will operate at salt efficiencies of 4000 grains of hardness per pound
of salt or higher. (May recharge more often using smaller salt dosage and less water). When this is ON
will show in the lower right hand corner of the display.
the efficiency icon
PROGRAM button until the Regeneration (Start) Time screen begins
1. Press and hold in the
to flash. Press the PROGRAM button twice again to move to the Efficiency Mode screen. “On”
flashes in the display and the efficiency mode icon shows in the lower right hand corner of the
screen.
E
2. Use the
Up or
Down buttons to toggle the efficiency mode either ON or OFF. Press the
PROGRAM button to select the desired setting. If no more settings need to be changed, press the
PROGRAM button until the display returns to the present time of day.
Heavy Duty Backwash
When set to ON, the backwash cycle of regeneration will be 10 minutes long instead of the normal 7
minute length. This is beneficial on some water supplies high in iron or sediment content. To conserve
water, when this softener is installed on clean water supplies, be sure OFF is set.
1. Press and hold in the
PROGRAM button until the Regeneration (Start) Time screen begins
to flash. Press the PROGRAM button three more times to move to the Heavy Duty Backwash
screen. HEAVY BACKWASH and a flashing OFF show in the display.
Heavy
Bkwash
2. Use the
Up or
Down buttons to toggle the heavy backwash either ON or OFF. Press the
PROGRAM button to select the desired setting. If no more settings need to be changed, press the
PROGRAM button until the display returns to the present time of day.
21
Set Model Code
The model code is factory set at assembly and testing. The model code should never require resetting,
but to check, or to set if previously omitted, follow the steps below.
1. Press and hold in the
PROGRAM button until the Regeneration (Start) Time screen begins
to flash. Press and hold in the PROGRAM button again. Either “A - - - ” or the previously set code
“L 45” will appear.
2. Use the
Up or
Down buttons to set the model code. If no more settings need to be
changed, press the PROGRAM button until the display returns to the present time of day.
Set 12 or 24 Hour Clock
With 12 hr set, all time displays are in standard clock time, 12:00AM to 11:59PM. If 24 hr is set, time
displays are in military time, 0100 (1:00AM) to 0000 (midnight). Do the following steps to change from
the 12 hr setting.
1. Press and hold in the
PROGRAM button until the Regeneration (Start) Time screen begins
to flash. Press and hold in the PROGRAM button again until the model code screen starts to flash.
Press and release the PROGRAM button once more to move to the clock setting screen.
TIME
2. Use the
Up or
Down buttons to toggle between 12 hour clock and 24 hour clock. Press
the PROGRAM button twice to set the clock and return to the present time of day display.
22
Gallons or Liters
All water flow rate and usage displays are in gallons with the default GALS setting. If reset to litErs,
the same displays are shown in liters.
1. Press and hold in the
PROGRAM button until the Regeneration (Start) Time screen begins
to flash. Press and hold in the PROGRAM button again until the model code screen starts to flash.
Press the PROGRAM button twice more to move to the gallons or liters setting screen.
GALLONS
LITERS
2. Use the
Up or
Down buttons to toggle between gallons or liters. Press the PROGRAM
button to select the desired setting and return to the present time of day display.
If you have questions about installation, programming, operating and routine maintenance...
call 1-- 866-- 986-- 3223, Monday - Friday, 8 am to 9 pm, EST.
23
Routine Maintenance
Adding Salt
Lift the salt hole cover and check the salt storage level frequently. If the conditioner uses all the salt
before you add more, you will get hard water. Until you have established a refilling routine, check the
salt every two or three weeks. Always add if less than 1/3 full. Be sure the brinewell cover is on.
NOTE:
In humid areas and when using potassium salt, it is best to keep the salt storage level
lower to avoid bridging, and to refill more often.
Recommended Salt: Nugget, pellet or coarse solar salts with less than 1% impurities.
Salt Not Recommended: Rock salt, high in impurities, block, granulated, table, ice melting, ice cream
making salts, etc., are not recommended.
Breaking A Salt Bridge
NOTE:
If you see more than a few inches of water in the bottom of the tank, see “Cleaning
the Nozzle and Venturi” section.
Sometimes, a hard crust or salt bridge forms in the brine tank. It is usually caused by high humidity
or the wrong kind of salt. When the salt bridges, an empty space forms between the water and the salt.
Then, salt will not dissolve in the water to make brine. Without brine, the resin bed does not regenerate
and you will have hard water.
If the storage tank is full of salt, it is hard to tell if you have a salt bridge. Salt is loose on top, but the
bridge is under it. Take a broom handle, or like tool, hold it next to the water softener, measure the
distance from the floor to the rim of the water softener. Then push the broom handle straight down into
the salt. If a hard object is felt, it’s most likely a salt bridge. Carefully push into the bridge in several
places to break it. Do not use any sharp or pointed objects as you may puncture the brine tank.
Push Tool into Salt
Bridge to Break
Broom Handle
1” --- 2”
Pencil Mark
Salt
Salt Bridge
empty space
Water Level
Figure 12
24
Cleaning the Nozzle and Venturi
A clean nozzle and venturi (see Figure 13) is a must for the conditioner to work properly. This small
water softener creates the suction to move brine from the brine tank, into the resin tank. If it should
become plugged with sand, silt, dirt, etc., the conditioner will not work, and you will get hard water.
To get to the nozzle and venturi, remove the top cover. Put the bypass valve(s) into bypass position.
Be sure the water softener is in soft water cycle (no water pressure at nozzle and venturi). Then, holding
the nozzle and venturi housing with one hand, turn off the cap. Do not lose the o-- ring seal. Lift out the
screen support and screen. Then, remove the nozzle and venturi. Wash the parts in warm, soapy water
and rinse in fresh water. If needed, use a small brush to remove iron or dirt. Do not scratch, misshape,
etc., surfaces of the nozzle and venturi. Also, check and clean the gasket and flow plug(s).
Replace all parts in the correct order. Lubricate the o-- ring seal with silicone grease and locate in
position. Install and tighten the cap, by hand only. Do not overtighten and break the cap or housing.
Put the bypass valve(s) into service/soft water position.
Cap
O ---ring seal
Screen support
Screen
Nozzle & venturi
Gasket (number side up)
*Flow plug
(DUDC or DDUC)
Screen
*Flow plug (HVDC)
Nozzle & venturi
housing
*Install with lettered side
up concave side down.
Ferrule Nut
IMPORTANT: Be sure
small hole in the gasket is
centered directly over the
small hole in the nozzle &
venturi housing.
Figure 13
Recharge the softener several times to reduce water level in the tank. This will also ensure that the
softener is completely recharged and ready to provide softened water again. Once the water level in
the tank is about 2” to 3”, you may resume normal use. If the water level does not drop after a couple
of recharges, do the following:
Remove the brine valve assembly from the brinewell and push float stem down. Place opening of brine
valve just under the water and start a recharge. Move the brine valve down with each recharge, until
it rests at the bottom of the tank. Add salt, if needed, and return to normal use.
Brine valve assembly is
inside the brinewell, located
in the salt storage tank.
Float stem
(push down)
Figure 14
If you have questions about routine maintenance...
call 1-- 866-- 986-- 3223, Monday - Friday, 8 am to 9 pm, EST.
25
Troubleshooting Guide
Need help troubleshooting? Call 1-- 866-- 986-- 3223, Monday - Friday, 8 am to 9 pm, EST.
Tools Needed For Most Repairs: 5/16 Hex Driver, Phillips Screwdriver, Needle ---nose Pliers
PROBLEM
No Soft Water
CAUSE
1. No salt in the storage tank.
2. Softener not plugged into a “live” outlet.
No Soft Water, Timer
Display Blank
SOLUTION
a. Refill with salt.
b. Use Recharge feature.
c. Plug into an outlet that is continuously “live”.
1. Transformer unplugged at wall outlet, or power cable
disconnected from back of electronic board, transformer
defective.
2. Fuse blown, circuit breaker popped, or circuit switched off.
(See “Power Outage Memory” section).
a. Check for loss of power and correct. Reset electronic controls
and use the Recharge feature.
a. Replace fuse, reset circuit breaker, or switch circuit on and use
the Recharge feature.
3. Electronic control board defective.
a. Replace Electronic Control Board (PWA). *
No Soft Water, Salt Level
Not Dropping
1. Salt in storage tank bridged.
a. Refer to “Breaking a Salt Bridge” section to break.
2. Manual bypass valve(s) in bypass position.
a. Move stem in single valve bypass to service.
No Soft Water, Salt
Storage Tank Full Of
Water
1. Dirty, plugged or damaged nozzle & venturi.
a. Take apart, clean and inspect nozzle and venturi, see
“Cleaning the Nozzle and Venturi” section.
2. Valve drain hose plugged.
a. Hose must not have any kinks, sharp bends or any water flow
blockage, see “Valve Drain Requirements” section.
3. Low or high system water pressure (low pressure may disrupt
brine draw during recharge, high pressures may cause inner
valve parts failure).
a. If pressure is low, increase well pump output to a minimum 20
psi. Add a pressure reducing valve in the supply pipe to the
softener, if daytime pressure is over 100 psi. Contact a licensed
plumber.
a. Clean or replace Brine Valve Float assembly. *
4. Brine valve float dirty or defective.
Water Hard Sometimes
5. Leak between valve and resin tank assembly.
a. Replace o ---rings between resin tank and valve. See water
softener components.
1. Time setting wrong.
a. Check and change time setting.
2. Incorrect water hardness setting.
a. Refer to “Set Water Hardness Number” section to set correctly.
3. Incorrect model code programmed.
a. Refer to “Program The Water Softener” section to set correctly.
4. Hot water being used when softener is regenerating.
a. Avoid using hot water while the softener is regenerating as the
water heater will fill with hard water.
5. Possible increase in water hardness.
a. Test the raw water for hardness and iron and program the
water softener accordingly, see “Set Water Hardness Number”
section to set.
a. A small leak will waste hundreds of gallons of water in a few
days. Fix all leaks and always fully close faucets.
6. Leaking faucet or toilet valve. Excessive water usage.
Iron In Water
1. Clear water iron in water supply.
2. Iron in soft water.
a. Test the raw water for hardness and iron and program the
water softener accordingly see “Set Water Hardness Number”
section to set.
a. Clean resin bed with Resin Bed Cleaner. Follow instructions on
package.
3. Bacterial or organic bound iron.
a. Cannot be treated by water softener.
Motor Stalled Or Clicking
1. Motor defective or inner valve defect causing high torque on
motor.
Error Code E1, E3, or E4
appears
1. Wiring Harness or Connection to Position Switch.
a. Replace rotor/seal kit.*
b. Replace motor & switch. See water softener components.
a. Replace wiring harness or connection to position switch. See
water softener components.
Error Code E5 appears
2. Switch.
a. Replace switch. See water softener components.
3. Valve Defect Causing High Torque.
a. Replace rotor/seal kit.*
4. Motor Inoperative.
a. Replace motor. *
1. Electronic Control.
a. Replace Electronic Control Board (PWA). *
Assistance from customer service may be needed with the following problems and solutions.
PROBLEM
Water Running To The
Drain (While Unit Is In The
Soft Water Cycle)
Resin In Household
Plumbing, Resin Tank
Leaking
Salt Storage Tank Leaking
CAUSE
SOLUTION
1. Inner valve defect causing leak.
a. Replace seals and rotor.
1. Crack in distributor or riser tube.
a. Replace distributor or riser tube.
1. Crack in brine tank.
a. Replace salt storage tank.
* Instructions included.
Procedure for removing error code from faceplate:
1. Unplug transformer from outlet.
2. Correct defect.
3. Plug in transformer.
4. Wait for 6 minutes. The error code will return if the defect was not corrected.
26
Automatic Electronic Diagnostics
This water softener has a self-- diagnostic function for the electrical system (except input power and/or
water meter). The water softener monitors electronic components and circuits for correct operation.
If a malfunction occurs, an error code appears in the display.
The troubleshooting chart shows the error codes that could appear, and the possible malfunctions for
each code.
While an error code appears in the display, all buttons are inoperable except the PROGRAM button.
PROGRAM remains operational so the service person can perform the Manual Advance Diagnostics,
see below, to further isolate the problem.
Manual Advance Diagnostics
Use the following procedures to advance the water softener through the regeneration cycles to check
operation.
Remove the top cover to observe cam and switch operation during valve rotation.
1. Press and hold the
DATA button until the display appears as shown here. The dY and number,
in the top part of the display, is days since the last recharge.
NOTE:
If the softener is in the middle of a regeneration, the top part of the display shows the
cycle of regeneration, and minutes of the cycle remaining. If two cycle names are
flashing, the valve is in transition between the cycles.
valve
minutes of cycle
position
remaining
On
Fill
LAST RECHARGE
WATER MANAGEMENT SYSTEM
TURBINE
TURBINE
switch
TIME
WATER MANAGEMENT SYSTEM
turbine
count
2. The 3 digits, under WATER MANAGEMENT SYSTEM, indicate water meter operation as
follows:
000 (steady) = Soft water not in use, and no flow through the meter.
Open a nearby soft water faucet.
000 to 140 (continual) = Repeats display for each gallon of water passing through the meter.
NOTE:
If you don’t get a reading in the display, with faucet open, pull the sensor from the
valve outlet port. Pass a small magnet back and forth in front of the sensor. If you get
a reading in the display with the magnet, unhook the in and out plumbing and check
the turbine for binding.
motor
position switch
sensor
housing
turbine
turbine
support & shaft
valve outlet
27
3. Symbols in the display indicate POSITION switch operation.
On
Fill
LAST RECHARGE
TIME
WATER MANAGEMENT SYSTEM
WATER MANAGEMENT SYSTEM
TURBINE
TURBINE
Switch is closed
(Cam rotating)
Switch is open
(cam not rotating)
4. Use the
RECHARGE button to manually advance the valve into each cycle and check correct
switch operation.
5. Press the DATA button again. The following information is available and may be beneficial for
various reasons. This information is retained by the computer from the first time electrical power
is applied to the face plate.
a. The top half of the display shows the total number of recharges since the timer was connected
to electrical power.
RECHARGE
WATER MANAGEMENT SYSTEM
x 10
DAY
b. The bottom half of the display shows the number of days since the timer was connected to
electrical power. If over 1999 days, a (x 10) indicator shows, meaning you must multiply the
number shown times 10.
6. Press DATA once again to return the present time to the display.
28
Manual Advance Regeneration Check
This check verifies proper operation of the valve motor, brine tank fill, brine draw, regeneration flow
rates, and other controller functions. Always make the initial checks, and the manual initiated
diagnostics.
NOTE:
The electronic control display must show a steady time (not flashing). If an error code
PROGRAM button to enter the diagnostic display.
shows, first press the
1. Press the
RECHARGE button and hold in for 3 seconds. RECHARGE begins to flash as the
softener enters the fill cycle of regeneration. Remove the brinewell cover and, using a flashlight,
observe fill water entering the tank.
If water does not enter the tank, look for an obstructed nozzle, venturi, fill flow plug, brine tubing, or
brine valve riser pipe.
RECHARGE button to move the softener into brining. A slow
2. After observing fill, press the
flow of water to the drain will begin. Verify brine draw from the brine tank by shining a flashlight
into the brinewell and observing a noticeable drop in the liquid level. This may take 15 to 20
minutes to notice.
NOTE:
Be sure water is in contact with the salt, and not separated by a salt bridge... see
“Breaking A Salt Bridge” section.
If the water softener does not draw brine, check for (most likely to least likely)
• Dirty or plugged nozzle and venturi, see “Cleaning the Nozzle and Venturi” section.
• Nozzle and venturi not seated on the gasket, or gasket deformed.
• Restriction in valve drain, causing a back-- pressure (bends, kinks, elevated too high, etc.),
see “Install Valve Drain Hose” section.
• Obstruction in brine valve or brine tubing.
• Inner valve failure (obstructed outlet disc, wave washer deformed, etc.).
NOTE:
If water system pressure is low, an elevated drain hose may cause back pressure,
stopping brine draw.
RECHARGE button to move the softener into backwash. Look for a fast
3. Again, press the
flow of water from the drain hose.
An obstructed flow indicates a plugged top distributor, backwash flow plug, or drain hose.
4. Press the
RECHARGE button to move the softener into fast rinse. Again look for a fast drain
flow. Allow the softener to rinse for a few minutes to flush out any brine that may remain in the
resin tank from the brining cycle test.
5. To return the softener to service, press the
RECHARGE button.
29
Product Specifications
WHES45
Rated Service Flow Rate (gpm)
10.0
Amount of High Capacity Resin (cu ft)
1.26
Pressure Drop at Rated Service Flow (psig)
11
Water Supply Max. Hardness (gpg)
125
Water Supply Max. Clear Water Iron (ppm)*
12
Water Pressure Limits (min./max. psi)
20 --- 125
Min. --- Max. Water Temperature (˚F)
40 --- 120
Min. Water Supply Flow Rate (gpm)
3
Max. Drain Flow Rate (gpm)
Salt storage capacity
2.3
300 lbs.
*Capacity to remove clear water iron is substantiated by WQA test data. State of Wisconsin requires
additional treatment if water supply contains clear water iron exceeding 5 ppm.
Performance Claims
WHES45
Rated Softening Capacity
(Grains @ Salt Dose)
Rated Efficiency (Grains/Pound of Salt @
Minimum Salt Dose)
13,300 @ 2.6 lbs.
35,700 @ 9.9 lbs.
45,400 @ 17.2 lbs.
5,120 @ 2.6 lbs.
This system conforms to NSF/ANSI 44 for the specific performance claims as verified and
substantiated by test data.
The efficiency rating is only valid at the stated salt dose. This softener was efficiency rated according
to NSF/ANSI Standard 44.
Variable Salt Dose
The salt dose is selected by the electronic controls at regeneration time based on the amount needed.
30
Wiring Schematic
Back of electronic board
Direct plug--in
transformer
120 vac
24 vac
M
24V
Turbine
sensor
NO
NC
Position switch
Warranty
WATER SOFTENER WARRANTY
Warrantor: Ecodyne Water Systems LLC, 1890 Woodlane Drive, Woodbury, MN 55125
Warrantor guarantees, to the original owner, that:
Two Year Full Warranty:
For a period of two (2) years after installation, all parts will be free of defects in materials and workmanship and will perform their
normal functions.
For a period of two (2) years after installation, labor to repair or replace any part deemed to be defective in materials or workmanship, will be provided at no additional cost.
Limited Warranties:
Limited ten (10) year warranty, from date of purchased, the salt storage tank and fiberglass mineral tank will not rust, corrode,
leak, burst, or in any other manner, fail to perform their proper functions; and that
Limited three (3) year warranty, after installation, the electronic control board will be free of defects in materials and workmanship
and will perform its normal functions.
If, during such respective period, a part proves to be defective, Warrantor will ship a replacement part, directly to your home, without charge.
After two years, labor necessary to maintain this product is not covered by the product warranty.
If you have questions regarding a warranted product, need assistance with installation or trouble shooting, wish to order a part or report a
warranty issue, we are just a phone call away. Simply dial 1--866--986--3223, Monday -- Friday, 8 am -- 9 pm EST, for assistance.
General Provisions
The above warranties are effective provided the water conditioner is operated at water pressures not exceeding 125 psi, and at water
temperatures not exceeding 120°F; provided further that the water conditioner is not subject to abuse, misuse, alteration, neglect, freezing,
accident or negligence; and provided further that the water conditioner is not damaged as the result of any unusual force of nature such as,
but not limited to, flood, hurricane, tornado or earthquake.
Warrantor is excused if failure to perform its warranty obligations is the result of strikes, government regulation, materials shortages, or other
circumstances beyond its control.
*THERE ARE NO WARRANTIES ON THE WATER CONDITIONER BEYOND THOSE SPECIFICALLY DESCRIBED ABOVE.
ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR A
PARTICULAR PURPOSE, ARE DISCLAIMED TO THE EXTENT THEY MIGHT EXTEND BEYOND THE ABOVE PERIODS.
THE SOLE OBLIGATION OF WARRANTOR UNDER THESE WARRANTIES IS TO REPLACE OR REPAIR THE COMPONENT
OR PART WHICH PROVES TO BE DEFECTIVE WITHIN THE SPECIFIED TIME PERIOD, AND WARRANTOR IS NOT LIABLE
FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. NO WARRANTOR DEALER, AGENT, REPRESENTATIVE, OR OTHER
PERSON IS AUTHORIZED TO EXTEND OR EXPAND THE WARRANTIES EXPRESSLY DESCRIBED ABOVE.
Some states do not allow limitations on how long an implied warranty lasts or exclusions or limitations of incidental or consequential
damage, so the limitations and exclusions in this warranty may not apply to you. This warranty gives you specific legal rights, and you may
have other rights which vary from state to state. This warranty applies to consumer--owned installations only.
R Registered trademark/TM Trademark of Whirlpool, U.S.A.
E 2006 Whirlpool Corporation. All rights reserved.
Manufactured under license by Ecodyne Water Systems LLC, Woodbury, MN
TEFLON is a registered trademark of E. I. DuPont.
31
Softener Components
1
16
17
14
15
2
18
19
13
20
35
Valve Assembly
3
4
21
5
6
7
22
27
8
9
12
10
23
28
29
24
25
11
26
30
34
33
32
32
31
Softener Components
Key
No.
Part No.
Key
No.
Part No.
1
7285130
Shroud (Incl. Key No. 2)
18
7155115
Brinewell Cover
2
7026196
Base
19
7082150
Wing Nut, 1/4 - 20
3
7176292
Clamp Section (2)
20
7100819
Brinewell
4
7088033
Clamp Retainer (2)
21
7003847
O-- ring
5
7112963
O-- ring Seal Kit
22
7148875
Screw
6
--
O-- ring Seal, 2-- 7/8 in. x 3-- 1/4 in.
23
7114800
Repl. Brine Tank
7
--
O-- ring Seal, 13/16 in. x 1-- 1/16 in.
24
1103200
Hose Adaptor
8
--
O-- ring Seal, 2-- 3/4 in. x 3 in.
25
9003500
Grommet
9
7077870
Top Distributor
26
0900431
Hose Clamp
10
7105047
Repl. Bottom Distributor
27
7220928
Brine Valve Assembly
11
0501741
Resin, 26-- 1/2 lbs (1/2 cu ft)
28
7221746
Brine Tube
-
0502272
Resin, 53 lbs (1 cu ft)
29
7221754
Float, Stem & Guide Assembly
12
7247996
Resin Tank, 10” dia x 40”
30
1205500
Clip
13
7189449
Bottom Cover
31
7092252
Brine Valve Body
14
7174868
Faceplate Cover (also order following
decal)
32
7080653
Clip
-
7281136
Decal, Faceplate
33
7131365
Screen
15
7282996
Timer (PWA)
34
7113016
Tubing Assembly
16
7252373
Transformer
35
7248706
Ground Clamp Assembly
17
7180437
Salt Cover
◆
7139999
Drain Tubing
Description
Description
◆ not illustrated
33
Softener Components
1
2
46
3
45
47
4
5
44
6
7
23
43
41
11
42
40
seal
38
8
9
12
13
wear--strip
39
10
cross-- section
view
14
26
16
22
15
37
36
21
17
35
34
27
28
18
19
20
23
33
32
29
31
34
30
25
24
Softener Components
Key
No.
Part No.
Key
No.
Part No.
1
7224087
Screw, #8-32 x 1” (2 req.)
26
7248722
Wire Harness (Sensor)
2
7250622
Motor (incl. 2 ea. of Key No. 1)
27
0900060
O-ring
3
7231393
Motor Plate
28
7081201
Retainer (Nozzle & Venturi)
4
0900857
Screw, #6-20 x 3/8 (3 req.)
29
7195482
Seal (Nozzle & Venturi)
5
7171250
Bearing
30
7171145
Valve Body
6
7219545
Cam and Gear
31
7170319
O-ring, 1/4 x 3/8 (2 req.)
7
7169180
Clip (Drain)
32
7081104
Nozzle & Venturi Housing
8
0900431
Hose Clamp
33
1202600
Nut - Ferrule
9
7271270
Drain Hose Adaptor
34
7095030
Cone Screen
10
7170288
O-ring, 15/16 x 1-3/16
35
1148800
Flow Plug, .3 gpm
11
0501228
Flow Plug, 2.0 gpm
36
7114533
Nozzle and Venturi - Gasket Kit
12
7170327
O-ring, 5/8 x 13/16
-
7204362
Gasket only
13
7173024
O-ring, 1-1/8 x 1-1/2
37
7084607
Flow Plug, .15 gpm
14
7174313
Bearing, Wave Washer
38
7146043
Screen
15
7185500
Rotor & Disc
39
7167659
Screen Support
16
7173032
O-ring, 4-1/2 x 4-7/8
40
7170262
O-ring, 1-1/8 x 1-3/8
17
7185495
Rotor Seal
41
7199729
Cap
18
7172989
Seal
42
7175199
Wave Washer
19
7171187
Plug (Drain Seal)
43
7171161
Valve Cover
20
7129889
Spring
44
7172997
Screw, #10 x 2-5/8 (8 req.)
21
7089306
Clip (4 req.)
45
7145186
Switch
22
7271204
1” NPT Threaded Adaptor (2 req.)
46
7140738
Screw, #4-24 x 3/4 (2 req.)
23
7170262
O-ring, 1-1/8 x 1-3/8 (4 req.)
47
7214317
Bypass Valve
24
7094898
Turbine Support
◆
7253808
25
7101548
Turbine
Nozzle & Venturi Asm. (incl. Key Nos.
32, and 34 through 41)
◆
7185487
Seal Kit (incl. Key Nos. 12, 13, 16, 17,
18 and 29)
Description
Description
◆ not illustrated
Manufactured and warranted by
Ecodyne Water Systems LLC
1890 Woodlane Drive
Woodbury, MN 55125
35