Whirlpool WTW5700XW Specifications

L-84
TECHNICAL EDUCATION
Vertical Modular
Washer
MVWC400XW
MVWX500XW
MVWX550XW
MVWX600XW
MVWX700XW
WTW4950XW
WTW5500XW
WTW5550XW
WTW5600XW
WTW5700XW
JOB AID W10329932
FORWARD
This Whirlpool Job Aid, "Vertical Modular Washer" (Part No. W10329932), provides
the In-Home Service Professional with information on the installation, operation, and service
of the "Vertical Modular Washer". For specific information on the model
being serviced, refer to the “Use and Care Guide,” or “Tech Sheet” provided with the washer.
The Wiring Diagram used in this Job Aid is typical and should be used for training purposes only.
Always use the Wiring Diagram supplied with the product when servicing the washer.
GOALS AND OBJECTIVES
The goal of this Job Aid is to provide information that will enable the In-Home Service
Professional to properly diagnose malfunctions and repair the "Vertical Modular Washer"
The objectives of this Job Aid are to:
• Understand and follow proper safety precautions.
• Successfully troubleshoot and diagnose malfunctions.
• Successfully perform necessary repairs.
• Successfully return the washer to its proper operational status.
WHIRLPOOL CORPORATION assumes no responsibility for any repairs made on
our products by anyone other than authorized In-Home Service Professionals.
Copyright © 2010, Whirlpool Corporation, Benton Harbor, MI 49022
- ii -
TABLE OF CONTENTS
Page
GENERAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
GENERAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Washer Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Model & Serial Number Designations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Model & Serial Number Label And Tech Sheet Locations. . . . . . . . . . . . . . . . . . . . . . . . .
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Specifications (Maytag Models). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-1
1-1
1-1
1-2
1-4
1-5
1-6
INSTALLATION INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Washer Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electrical Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2-1
2-1
2-2
2-4
2-4
PRODUCT OPERATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Theory Of Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Drive System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Actuator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Lid Lock Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Control Panel And Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Cycle Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Using The Washer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Using Laundry Product Dispensers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
COMPONENT ACCESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Component Locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 - 4-2
Removing The Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Removing The Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
User Interface Removal And Installation Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Removing The Top. . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Removing The Water Inlet Valve. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Removing The Detergent Dispenser Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Removing The Lid Switch/Lock Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Removing The Lid Strike On Glass Lid Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Removing The Shifter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Removing The Drain Pump. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Removing The Drive Belt And Motor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Removing The Splutch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Removing The Gearcase. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Removing The Tub Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Removing The Impeller And Basket. . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Basket Drive Block Removal And Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Removing the Tub. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
- iii -
TABLE OF CONTENTS (continued)
TESTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activating The Service Diagnostic Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diagnostic Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fault Code Display Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Automatic Test Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Manual Test Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calibration Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sales Demo Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
UI Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Software Version Display Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Customer Viewable Fault Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Automatic Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Manual Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5-1
5-2
5-3
5-3
5-4
5-4
5-4
5-4
5-5
5-5
5-5
5-8
5-9
DIAGNOSTICS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Diagnostic Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Troubleshooting Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
WIRING DIAGRAMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Washer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
- iv -
GENERAL
WASHER SAFETY
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance.
Always read and obey all safety messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and
others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.” These words mean:
DANGER
You can be killed or seriously injured if you don’t
immediately follow instructions.
WARNING
You can be killed or seriously injured if you don’t
follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the
chance of injury, and tell you what can happen if the instructions are not followed.
IMPORTANT: Electrostatic Discharge (ESD) Sensitive Electronics
ESD problems are present everywhere. Most people begin to feel an ESD discharge at
approximately 3000V. It takes as little as 10V to destroy, damage, or weaken the main control
assembly. The new main control assembly may appear to work well after repair is finished,
but a malfunction may occur at a later date due to ESD stress.
 Use an anti-static wrist strap. Connect wrist strap to green ground connection point or
unpainted metal in the appliance
-ORTouch your finger repeatedly to a green ground connection point or unpainted metal
in the appliance.
 Before removing the part from its package, touch the anti-static bag to a green ground
connection point or unpainted metal in the appliance.
 Avoid touching electronic parts or terminal contacts; handle electronic control assembly
by edges only.
 When repackaging main control assembly in anti-static bag, observe above instructions.
1-1
MODEL & SERIAL NUMBER DESIGNATIONS
MODEL NUMBER W T W 4 2 00 X Q
BRAND
A=Admirl C=Crosley E=Estate I=Inglis M=Maytag
N=Amana R=Roper W=Whirlpool
ACCESS
E=Electric F=Front Load G=Gas H=Horizontial
T=Top Load V=Vertical W=Workspace
PRODUCT
B=Combo C=Compact D=Dryer P=Pedestal T=Thin
Twin/Stack W = Washer
SERIES
1=Innovation 2=Commercial 3=Compact 4=VMW Good &
Stack 5=LEAP & VMW Better 6=Oasis 7=24" Front Load &
VMW Best 8=Mid Line Front Load 9=Duet Front Load
PRICE POINT LEVELS (1-9)
TRADE PARTNER ID (00 = BRANDED)
YEAR OF INTRODUCTION
X = 2010
COLOR CODE
A=Aspen B=Black C=Tuscan Chestnut E=Ocean Sapphire F=Classic
Red K=Blue L=Silver/Pewter Q=Mono White T=Bisque U=Ult Silver
W=White w/Gray Z=White w/Sapphire
ENGINEERING CHANGE (0, 1, 2, ETC.)
SERIAL NUMBER
C
0
41
01002
DIVISION RESPONSIBILITY
C = CLYDE, OH
YEAR OF PRODUCTION
2010 = 0 2011 = 1
WEEK OF PRODUCTION
41 = 41ST WEEK
PRODUCT SEQUENCE NUMBER
1-2
0
MODEL & SERIAL NUMBER DESIGNATIONS (MAYTAG)
MODEL NUMBER M E W X 7 00 X Q
BRAND
A=Admirl C=Crosley E=Estate I=Inglis M=Maytag
N=Amana R=Roper W=Whirlpool
ACCESS
E=Electric F=Front Load G=Gas H=Horizontial
T=Top Load V=Vertical W=Workspace
PRODUCT
B=Combo C=Compact D=Dryer P=Pedestal T=Thin
Twin/Stack W = Washer
SERIES
A=All / Accessory B=Bravos C=Centennial E=Epic
S=Stack X=VMW Better Z=Epic Z
PRICE POINT LEVELS (1-9)
TRADE PARTNER ID (00 = BRANDED)
YEAR OF INTRODUCTION X = 2010
COLOR CODE
A=Aspen B=Black C=Tuscan Chestnut E=Ocean Sapphire F=Classic
Red K=Blue L=Silver/Pewter Q=Mono White T=Bisque U=Ult Silver
W=White w/Gray Z=White w/Sapphire
ENGINEERING CHANGE (0, 1, 2, ETC.)
SERIAL NUMBER
C
0
41
01002
DIVISION RESPONSIBILITY
C = CLYDE, OH
YEAR OF PRODUCTION
2010 = 0 2011 = 1
WEEK OF PRODUCTION
41 = 41ST WEEK
PRODUCT SEQUENCE NUMBER
1-3
0
MODEL & SERIAL NUMBER LABEL
AND TECH SHEET LOCATIONS
The Model & Serial Number Label and Tech Sheet locations are shown below.
Model & Serial Number Label
Tech Sheet (Behind Front Panel)
1-4
SPECIFICATIONS
Model Number
WTW49550XW
WTW5500XW
WTW5550XW
Model Description
Top-Load Washer
Top-Load Washer
Top-Load Washer
Color
White
White
White
Capacity (Cu. Ft. DOE)
3.7
IEC Capacity
4.3
3.7
3.7
Energy Star / Tier Level (2011
2.4 MEF, 4.0 WF
4.3
4.3
Basket Material
Stainless Steel
2.4 MEF, 4.0 WF
2.4 MEF, 4.0 WF
Bleach Disp.
Dump Bleach
Stainless Steel
Stainless Steel
Fab. Sof. Disp.
Downeyball
Dump Bleach
Timed Flush-Drawer
Dump Bleach
Timed Flush-Drawer
Detergent Disp.
No
Drawer
Drawer
Lid
Solid
Solid
Solid
Water Temps
4
4
4
Max Spin Speeds
800
800
800
Agitator or Impeller
Impeller-Unique
Impeller-Unique
Impeller-Unique
Height
43"
43"
43"
Install Depth: Min - Max
27"
27"
27"
Width
26"
26"
26"
SPECIFICATIONS
Model Number
WTW5600XW
WTW5700XW
Model Description
Top-Load Washer
Top-Load Washer
Color
White
White
Capacity (Cu. Ft. DOE)
3.7
IEC Capacity
4.3
3.7
Energy Star / Tier Level (2011
2.4 MEF, 4.0 WF
Basket Material
Stainless Steel
Bleach Disp.
Dump Bleach
Fab. Sof. Disp.
Timed Flush-Drawer
Dump Bleach
Timed Flush-Drawer
Detergent Disp.
Drawer
Drawer
Lid
Solid
Window
Water Temps
4
5
Max Spin Speeds
800
800
Agitator or Impeller
Impeller-Unique
Impeller-Unique
Height
43"
43"
Install Depth: Min - Max
27"
27"
Width
26"
26"
1-5
4.3
2.4 MEF, 4.0 WF
Stainless Steel
SPECIFICATIONS (Maytag Models)
Model Number
MVWC400XW
MVWC500XW
MVWC550XW
Model Description
Top-Load Washer
Top-Load Washer
Top-Load Washer
Color
White
White
White
Capacity (Cu. Ft. DOE)
3.7
IEC Capacity
4.3
3.7
3.7
Energy Star / Tier Level (2011
2.4 MEF, 4.0 WF
4.3
4.3
Basket Material
Stainless Steel
2.4 MEF, 4.0 WF
2.4 MEF, 4.0 WF
Bleach Disp.
Dump Bleach
Stainless Steel
Stainless Steel
Fab. Sof. Disp.
Downeyball
Dump Bleach
Drawer
Dump Bleach
Drawer
Detergent Disp.
No
Drawer
Drawer
Lid
Solid
Solid
Solid
Water Temps
4
4
4
Max Spin Speeds
800
800
800
Agitator or Impeller
Impeller-Unique
Impeller-Unique
Impeller-Unique
Height
43"
43"
43"
Install Depth: Min - Max
27"
27"
27"
Width
26"
26"
26"
SPECIFICATIONS (Maytag Models con't)
Model Number
MVWC600XW
MVWC700XW
Model Description
Top-Load Washer
Top-Load Washer
Color
White
White
Capacity (Cu. Ft. DOE)
3.7
IEC Capacity
4.3
3.7
Energy Star / Tier Level (2011
2.4 MEF, 4.0 WF
Basket Material
Stainless Steel
Bleach Disp.
Dump Bleach
Fab. Sof. Disp.
Drawer
Dump Bleach
Drawer
Detergent Disp.
Drawer
Drawer
Lid
Solid
Window
Water Temps
5
5
Max Spin Speeds
800
800
Agitator or Impeller
Impeller-Unique
Impeller-Unique
Height
43"
43"
Install Depth: Min - Max
27"
27"
Width
26"
26"
1-6
4.3
2.4 MEF, 4.0 WF
Stainless Steel
INSTALLATION INFORMATION
REFRIGERATOR
SAFETY
Washer Safety
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety
messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”
These words mean:
DANGER
WARNING
You can be killed or seriously injured if you don't immediately
follow instructions.
You can be killed or seriously injured if you don't follow
instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can
happen if the instructions are not followed.
WARNING
Tip Over Hazard
Refrigerator is top heavy and tips easily when not
completely installed.
Keep doors taped closed until refrigerator is
completely installed.
Use two or more people to move and install
refrigerator.
Failure to do so can result in death or serious injury.
2-1
INSTALLATION REQUIREMENTS
INSTALLATION REQUIREMENTS
TOOLS AND PARTS
Gather required tools and parts before starting installation.
Parts needed:
(Not supplied with washer)
Tools needed:
Inlet hoses with flat washers
Adjustable or open end
wrench 9/ 16" (14 mm)
Level
To order, please refer to toll-free phone numbers on back page of
your Use and Care Guide.
■
■
■
■
4" min
(102 mm )
8212656RP
8212641RP
8212646RP
8212545RP
10 ft. (3.0 m) Inlet hose, Black EPDM (2 pack)
5 ft. (1.5 m) Inlet hose, Black EPDM (2 pack)
4 ft. (1.2 m) Inlet hose, Black EPDM (2 pack)
5 ft. (1.5 m) Inlet hose, Red and Blue EPDM
(2 pack)
5 ft. (1.5 m) Nylon braided inlet hose (2 pack)
6 ft. (1.8 m) Nylon braided inlet hose, space
saving 90° elbow, hypro-blue steel couplings
(2 pack)
6 ft. (1.8 m) Inlet hose, Black EPDM, space
saving 90° elbow, hypro-blue steel couplings
(2 pack)
■ 8212487RP
■ 8212638RP
Wood block
Ruler or measuring tape
■ 8212637RP
Alternate parts: (Not supplied with washer)
Your installation may require additional parts. To order, please refer to
toll-free numbers on back page of your Use and Care Guide.
Pliers that open to 1 9⁄16"
(39.5 mm)
Optional tools:
Flashlight
Bucket
Parts supplied:
NOTE: All parts supplied for installation are in
cardboard insert in the top of the washer.
If you have:
You will need:
Overhead sewer
Standard 20 gal. (76 L) 39"
(990 mm) tall drain tub or utility
sink, sump pump and connectors
(available from local plumbing suppliers)
1” (25mm) standpipe
2” (51 mm) diameter to 1” (25 mm)
diameter Standpipe Adapter Kit
Part Number 280130
Drain hose too short
Kit Part Number 280131
Lint clogged drain
Drain protector,
Part Number 367031
LOCATION REQUIREMENTS
Select proper location for your washer to improve performance and
minimize noise and possible “washer walk”. Install your washer in
a basement, laundry room, closet or recessed area.
Beaded Tie Strap
Drain hose with clamp
271/ 2"
(648 mm)
42"
(1067 mm)
2-2
27"
(686 mm)
INSTALLATION REQUIREMENTS (continued)
You will need:
■ A water heater set to 120° F (49° C).
■ A grounded electrical outlet located within 4 ft (1.2 m) of power
cord on back of washer.
■ Hot and cold water faucets located within 3 ft (0.9 m) of hot
■
DRAIN SYSTEM
Floor standpipe drain system
of 20-100 psi (138-690 kPa).
washer. Installing on carpet is not recommended.
■ Floor must support washer’s total weight (with water and load)
of 315 lbs (143 kgs).
IMPORTANT: Do not install, store or operate washer where it will
be exposed to weather or in temperatures below 32° F
(0° C). Water remaining in washer after use may cause damage
in low temperatures. See “Washer Care” in your Use and Care
Guide for winterizing information.
Proper installation is your responsibility.
Minimum diameter for a standpipe drain: 2" (51 mm).
Minimum carry-away capacity: 17 gal. (64 L) per minute.
Top of standpipe must be at least 39" (990 mm) high; install
no higher than 96" (2.44 m) from bottom of washer. If you
must install higher than 96" (2.44 m), you will need a sump
pump system.
Wall standpipe drain system
3"
(76 mm)
Floor drain system
14" max.
(356 mm)
48 in . 2
(310 cm 2)
17"
(432 mm)
24 in . 2
(155 cm 2)
5"
(126 mm)
1"
(25 mm)
1"
(25 mm)
3"
(76 mm)
Floor drain system requires a Siphon Break Kit (Part Number
280129) and additional drain hose (Part Number 3357090)
that may be purchased separately. To order, please see
toll-free phone numbers in your Use and Care Guide.
Minimum siphon break: 28" (710 mm) from bottom of washer.
(Additional hoses may be needed.)
Laundry tub drain system
Recessed area or closet installation
Dimensions show recommended spacing allowed, except for
closet door ventilation openings which are minimum required.
This washer has been tested for installation with spacing of 0"
(0 mm) clearance on the sides. Consider allowing more space
for ease of installation and servicing; spacing for companion
Add spacing of 1" (25 mm) on all sides of washer to reduce
noise transfer. If a closet door or louvered door is installed, top
and bottom air openings in door are required.
Minimum capacity: 20 gal. (76 L). Top of laundry tub must
(2.44 m) from bottom of washer.
IMPORTANT: To avoid siphoning, no more than 4.5" (113 mm)
of drain hose should be inside standpipe or below the top of
wash tub. Secure drain hose with beaded tie strap.
2-3
INSTALLATION REQUIREMENTS (continued)
EL ECTRICAL REQUIREMENTS
INSTALLATION INSTRUCTIONS
Before you start: remove shipping materials
It is necessary to remove all shipping materials for proper
operation and to avoid excessive noise from washer.
1. Move washer
■ A 120 volt, 60 Hz., AC only, 15- or 20-amp, fused electrical
supply is required. A time-delay fuse or circuit breaker is
recommended. It is recommended that a separate circuit
breaker serving only this appliance be provided.
■ This washer is equipped with a power supply cord having
a 3 prong grounding plug.
■ To minimize possible shock hazard, the cord must be
plugged into a mating, 3 prong, grounding-type outlet,
grounded in accordance with local codes and ordinances.
If a mating outlet is not available, it is the personal
responsibility and obligation of the customer to have the
■ If codes permit and a separate ground wire is used, it is
36"
(914 mm)
be in a fully upright position.
NOTE:
before moving it and make sure lid is taped shut.
the ground path is adequate.
■ Do not ground to a gas pipe.
2. Remove shipping base
■
washer is properly grounded.
■ Do not have a fuse in the neutral or ground circuit.
GROUNDING INSTRUCTIONS
For a gr ounded, cor d-connected washer:
This washer must be grounded. In the event of a malfunction
or breakdown, grounding will reduce the risk of electrical
shock by providing a path of least resistance for electric
current. This washer is equipped with a cord having an
equipment-grounding conductor and a grounding plug. The
plug must be plugged into an appropriate outlet that is
properly installed and grounded in accordance with all local
codes and ordinances.
WARNING: Improper connection of the equipment-
grounding conductor can result in a risk of electric shock.
Check with a qualified electrician or serviceman if you are in
doubt as to whether the appliance is properly grounded.
Do not modify the plug provided with the appliance – if it will
not fit the outlet, have a proper outlet installed by a qualified
electrician.
For a permanentl y connected washer:
This washer must be connected to a grounded metal,
permanent wiring system, or an equipment grounding
conductor must be run with the circuit conductors and
connected to the equipment-grounding terminal or lead on
the appliance.
place on cardboard supports. Remove shipping base. Set
washer upright.
IMPORTANT: Removing shipping base is necessary for proper
operation. If your washer includes a sound shield, please refer
to the instructions included with the sound shield to install it at
this time.
2-4
INSTALLATION REQUIREMENTS (continued)
CONNECT DRAIN HOSE
3. Remove packing tray from drum
5. Attach drain hose to drain port
Remove tape from washer lid, open lid and remove cardboard
packing tray from tub. Be sure to remove all parts from tray.
NOTE: Keep tray in case you need to move washer later.
If clamp is not already in place on elbow end of drain hose,
slide it over end as shown. Squeeze clamp with pliers and
slide black elbow end of drain hose onto black drain port
and secure with clamp.
4. Free power cord
For a laundry tub or standpipe drain, go to step 6.
shown in Step 7. You may need additional parts with separate
directions. See “Tools and Parts”.
6. Place drain hose in standpipe
Drain
hose form
4.5"
(113 mm)
Firmly grasp power cord plug and pull to free from rear panel.
Gently place power cord over console to allow free access
to back of washer.
Place hose into standpipe (shown in picture) or over side of
laundry tub.
IMPORTANT: 4.5" (113 mm) of drain hose should be inside
standpipe; do not force excess hose into standpipe or lay on
bottom of laundry tub. Drain hose form must be used.
2-5
INSTALLATION REQUIREMENTS (continued)
9. Clear water lines
7. Remove drain hose form
Run water for a few seconds through hoses into a laundry tub,
drainpipe or bucket to prevent clogs. Water should run until
clear.
hose form from the end of the drain hose. You may need
additional parts with separate directions. See “Tools and Parts”.
10. Connect inlet hoses to washer
CONNECT INLET HOSES
Washer must be connected to water faucets with new inlet
inlet valves. If you are only connecting to a cold water
faucet, you must use a Y-adapter (not provided).
8. Connect inlet hoses to water
faucets
Attach hot water hose to hot water inlet valve marked with a red
ring. Screw coupling by hand until it is snug. Use pliers to tighten
couplings an additional two-thirds turn. Repeat with cold water
inlet valve.
IMPORTANT: To reduce risk of hose failure, replace the hoses
every 5 years. Record hose installation or replacement dates for
future reference.
■ Periodically inspect and replace hoses if bulges, kinks, cuts,
wear, or leaks are found.
11. Check for leaks
Attach hose to hot water faucet. Screw on coupling by hand
until it is seated on washer. Use pliers to tighten couplings an
additional two-thirds turn. Repeat this step with second hose
for cold water faucet.
IMPORTANT: Do not overtighten or use tape or sealants on
valve when attaching to faucets or washer. Damage can result.
HELPFUL TIP: Make note of which hose is connected to hot
water to help in attaching hoses to washer correctly. In most
attached correctly.
Turn on water faucets to check for leaks. A small amount of
water may enter washer. It will drain later.
2-6
INSTALLATION REQUIREMENTS (continued)
14. Adjust leveling feet
12. Secure drain hose
Laundry Tub
Standpipe Wall
Jam nut
Secure drain hose to laundry tub leg, drain standpipe or inlet
hoses for wall standpipe with beaded tie strap.
If washer is not level, use a 9/16” or 14 mm open-end or
adjustable wrench to turn jam nuts clockwise on foot until they
are about 1/2” (13 mm) from the washer cabinet. Then turn the
leveling foot clockwise to lower the washer or counterclock wise to raise the washer. Recheck levelness of washer and
repeat as needed.
LEVEL WASHER
HELPFUL TIP: You may want to prop up front of washer
about 4” (102 mm) with a wood block or similar object that
will support weight of washer.
IMPORTANT: Level washer properly to reduce excess noise
and vibration.
13. Check levelness of washer
Place level here
15. Tighten leveling feet
Place level here
Jam nut
When washer is level, use a 9/16" or 14 mm open-end or
adjustable wrench to turn jam nuts counterclockwise on
leveling feet tightly against washer cabinet.
washer. Use side seam as a guide to check levelness of sides.
Check levelness of front using lid, as shown. Rock washer
back and forth to make sure all four feet make solid contact
HELPFUL TIP: You may want to prop washer with
wooden block.
Not Level
LEVEL
Not Level
2-7
PRODUCT OPERATION
THEORY OF OPERATION
INTRODUCTION
The VMW Vertical Modular Washer represents several familiar features from prior designs. It
utilizes and improves on the best systems from prior Whirlpool top load automatic washer designs and integrates them into this new design.
DRIVE SYSTEM
Motor – Bi-directional PSC (Permanent Split Capacitor) 120VAC. Agitation and variable spin speeds are accomplished by applying power in pulses.
Transmission – The transmission is a non-serviceable belt driven component.
- Inner shaft top splines connect to the agitator.
- Bottom splines connect to the splutch pulley.
- Outer shafts top splines connect to the basket.
- Bottom splines connect to the inner splines of the splutch cam.
3-1
Splutch – The splutch is made up of five parts; a spring, housing, cam ring, basket drive gear
and pulley. The pulley is connected to the agitator through the agitator shaft. The agitator always moves with the pulley. The basket drive gear is connected to the basket by the inner
splines contacting the outer splines of the transmission. The cam ring raises and lowers the
basket drive gear. When the basket drive gear teeth are engaged to the pulley teeth the basket
will spin along with the agitator.
3-2
ACTUATOR
The actuator serves several functions. It has a synchronous motor that shifts the splutch slider
and monitors the position of the splutch. It also houses a transmission speed/position optical
sensor.
3-3
LID LOCK MECHANISM
Since this washer does not utilize a brake, a lid lock is used to
prevent access during use. During a cycle, a lid lock mechanism will lock the lid. The lid must
be closed for the machine to fill, wash, drain, or spin. The mechanism houses a switch that
senses that the lid is down, a latch solenoid and a switch to confirm that the lid is locked.
3-4
CONTROL PANEL AND FEATURES
ECO MONITOR
Your washer is specially designed to conserve energy and water. Each cycle, along
with any selected options, will result in different energy and water usage. As you make
your cycle and temperature selections, the
Eco Monitor shows how well you are saving
energy and water.
SOIL LEVEL
Soil level (wash time) is preset for each wash
cycle. As you press Soil Level, the cycle time
(minutes) will increase or decrease in the
Estimated Time Remaining display and a different wash time will appear.
For most loads, use the soil level that is
preset with the cycle you have chosen. For
heavily soiled and sturdy fabrics, press Soil
Level to select more wash time, if needed.
For lightly soiled and delicate fabrics, press
Soil Level to select less wash time, if needed. Lower soil level setting will help reduce
tangling and wrinkling.
WASH CYCLE KNOB
Use the Wash Cycle Knob to select available
cycles on your washer. Turn the knob to select a cycle for your laundry load. See “Cycle
Guide” for detailed descriptions of cycles.
SPIN SPEED
This washer automatically selects the spin
speed based on the cycle selected. The
preset speeds can be changed. Not all spin
speeds are available with all cycles.
• Faster spin speeds mean shorter dry times, but may
increase wrinkling in your load.
• Slower spin speeds mean less wrin
kling, but will leave your load more damp.
You may also add or remove options for each cycle.
Note: that not all options can be used with all cycles, and some are preset to work with certain cycles.
CYCLE OPTIONS
When you select a cycle, its default settings
will light up.
TEMP
Temperature Control senses and main
tains uniform water temperatures by regulating incoming hot and cold water.
Select a wash temperature based on the type of fabric and soils being washed. For best results and following the garment label instructions, use the warmest wash water safe for your fabric.
• Warm and hot water will be cooler than what your previous washer provided.
• Even in Cool wash, some warm water may be added to the washer to maintain a
minimum temperature.
3-5
CONTROL PANEL AND FEATURES (continued)
CYCLE SIGNAL
Use this option to adjust volume of the signal
that sounds at end of cycle. A louder signal is
helpful in removing items as soon as cycle is
complete.
Press and hold Cycle Signal for 5 seconds to
turn the button sounds off or on.
DEEP CLEAN
This option provides enhanced cleaning
action for tough stains. It will add additional
time to the cycle. Deep Clean should be
started on a dry load only and must be
selected before tub has started to fill.
DELAY WASH
If you would like to set your washer to start
at a preferred time, select the Delay Wash
Option. You can use this option to delay start
of a wash cycle for up to 10 hours (depending on model). Press Delay Wash button
once to delay 1 hour. If you want a longer
delay period, press and hold the button until
your desired delay time (in hours) shows in
the Estimated Time Remaining display. Then
press START/PAUSE. The countdown to the
wash cycle will show in the display window.
EST TIME REMAINING DISPLAY
The Estimated Time Remaining display
shows the time required for the cycle to complete. Factors such as load size and water
pressure may affect the time shown in the
display. Overloading, unbalanced loads, or
excessive suds may cause the washer to
adjust the cycle time, as well.
CYCLE STATUS LIGHTS INDICATOR
The Cycle Status Lights shows the progress
of a cycle. At each stage of the process, you
may notice sounds or pauses that are different from traditional washers.
ECOBOOST
The EcoBoost option allows you to increase
your energy savings on your wash cycles.
When this option is used, the wash cycle
will use cooler wash water than the selected
cycle and may increase the spin speed for
faster drying.
SENSING
When the START button is pressed, the
washer will first perform a self-test on the lid
lock mechanism. You will hear a click, the
basket will make a slight turn, and the lid will
unlock briefly before locking again. Once the
lid has locked the second time, the washer
will slowly spin the dry load to estimate
the load size, and begin adding water. The
washer will then move the load briefly, pause
to allow water to soak in to the load, and resume adding water. This process may repeat
until the correct amount of water has been
added for the load. You may also hear water
flowing through the dispenser, adding detergent to the load.
PRESOAK
Use this option to add an extra soak period
to any cycle when washing heavily soiled
garments.
EXTRA RINSE
This option can be used to automatically add
a second rinse to most cycles.
FABRIC SOFTENER
This option must be selected if using fabric
softener during a cycle. It ensures that fabric
softener is added at the correct time in the
rinse for even distribution.
NOTE: The sensing light may also come on
during the Soak and Wash portions of the
cycle. This is normal.
3-6
CONTROL PANEL AND FEATURES (continued)
SOAK
This portion of the cycle allows water to soak
into the load for optimal cleaning.
DONE
Once the cycle is complete, this light will
come on.
Remove the load promptly for best results.
WASH
You will hear the impeller moving the load.
Unlike traditional washers, the load is not
covered with water. Low-water cleaning
means concentrated cleaning. Rather than
diluting detergent as done in an agitator-style
washer, this washer delivers the detergent
directly to the soils. The motor sounds may
change at different stages in the cycle. The
wash time is determined by the selected soil
level.
LID LOCK
This light indicates that the lid is locked and
cannot be opened.
If you need to open the lid, press START/
PAUSE. The lid will unlock once the washer
movement has stopped. This may take
several minutes if the load was spinning at
high speed. Press START/PAUSE again to
restart the cycle.
RINSE
You will hear sounds similar to the wash cycle as the washer rinses and moves the load.
Fabric softener will be added if the Fabric
Softener option was selected.
SPIN
The washer spins the load at increasing
speeds for proper water removal, based on
the selected cycle and spin speed.
3-7
CYCLE GUIDE
Settings and options shown in bold are default settings for that cycle.
If using the Eco Monitor, adjust the temperature and spin speed within that
cycle to improve energy usage.
Not all cycles and options are available on all models.
Items to
wash:
Cycle:
Wash/Rinse
Temperature:
Machine-wash
silks, handwash fabrics
Delicates
Hot/Cold
Warm/Cold
Cool/Cold
Cold/Cold
Tap Cold/Cold
Small loads,
cottons,
polyester,
perm press
Quick
Wash
No-iron fabrics,
cottons, perm
press, linens,
synthetics
Casual
Cottons, linens,
and mixed
garment loads
Normal
Large items
such as sleeping
bags, small
comforters,
jackets
Bulky
Items
Sturdy fabrics,
colorfast items,
towels, lightlysoiled colored
clothing
Available
Options:
Cycle Details:
High
Extra Heavy
Low
Heavy
No Spin
Medium
Light
Deep Clean
Extra Rinse
Delay Wash
Eco
Presoak
Use this cycle to wash lightly soiled
garments indicating “Machine Washable
Silks” or “Gentle” cycle on the care label.
Place small items in mesh garment bags
before washing.
Hot/Cold
Warm/Cold
Cool/Cold
Cold/Cold
Tap Cold/Cold
Extra Heavy
High
Heavy
Low
Medium
No Spin
Light
Deep Clean
Extra Rinse
Delay Wash
Eco
Presoak
Use this cycle to wash small, lightly
soiled loads of 2-3 items that are needed
in a hurry.
Hot/Cold
Warm/Cold
Cool/Cold
Cold/Cold
Tap Cold/Cold
Hot/Cold
Warm/Cold
Cool/Cold
Cold/Cold
Tap Cold/Cold
High
Extra Heavy
Low
Heavy
No Spin
Medium
Light
Deep Clean
Extra Rinse
Delay Wash
Eco
Presoak
Deep Clean
Extra Rinse
Delay Wash
Eco
Presoak
Use this cycle to wash loads of no-iron
fabrics such as sport shirts, blouses,
casual business clothes, permanent
press, and blends.
Hot/Cold
Warm/Cold
Cool/Cold
Cold/Cold
Tap Cold/Cold
High
Extra Heavy
Low
Heavy
No Spin
Medium
Light
Extra Rinse
Delay Wash
Eco
Presoak
Use this cycle to wash large items such as
jackets and small comforters. The washer
Heavy
Duty
Hot/Cold
Warm/Cold
Cool/Cold
Cold/Cold
Tap Cold/Cold
High
Extra Heavy
Low
Heavy
No Spin
Medium
Light
Deep Clean
Extra Rinse
Delay Wash
Eco
Presoak
Use this cycle for heavily soiled or
sturdy items. Water-level sensing process
may take longer for some items than for
others because they will absorb more
water than other fabric types.
Heavily soiled
white fabrics
Whites
Hot/Cold
Warm/Cold
Cool/Cold
Cold/Cold
Tap Cold/Cold
Extra Heavy
High
Heavy
Low
Medium
No Spin
Light
Deep Clean
Extra Rinse
Delay Wash
Eco
Presoak
Extra Rinse is a default option, but may be
turned off. For maximum soil removal use
liquid chlorine bleach.
Swimsuits
Rinse &
Spin
Hot/Cold
Warm/Cold
Cool/Cold
Cold/Cold
Tap Cold/Cold
High
Low
No Spin
Spin
Speed:
Soil
Level:
Extra Heavy
High
Heavy
Low
Medium
No Spin
Light
Use this cycle for normally soiled cottons
and mixed fabric loads.
load before the wash portion of the cycle
begins. Do not overload basket.
Combines a deep rinse and high speed
spin for loads requiring an additional
rinse cycle or to complete a load after
power interruption.
Also use for loads that require rinsing only.
ADDITIONAL CYCLES
Drain & Spin
Soak
This cycle uses a high-speed spin to
shorten drying times for heavy fabrics
or special-care items. Use this cycle to
drain washer after cancelling a cycle or
completing a cycle after a power failure.
Select Soil Level to adjust soaking
cycle time. After time has expired,
water will drain but washer will not
spin.
NOTE: Do not add detergents or bleach
products when running this cycle.
Clean Washer with AFFRESH ®
NOTE: Automatic bleach dispensing
is not part of soak cycle.
3-8
Use this cycle monthly to keep washer
drum fresh and clean. Higher water
levels combined with AFFRESH™ help
eliminate odors and mildew. See Washer
Maintenance for more details.
IMPORTANT: Make sure washer is
empty before selecting this cycle.
USING THE WASHER
1. Sort and prepare your laundry
2. Load laundry into washer
Recom mended
maximum
load height
• Empty pockets. Loose change, buttons, or any small object
can pass under the impeller and become trapped, causing
unexpected sounds.
• Sort items by recommended cycle, water temperature,
and colorfastness.
• Separate heavily soiled items from lightly soiled.
• Separate delicate items from sturdy fabrics.
• Do not dry garments if stains remain after washing, because
heat can set stains into fabric.
• Treat stains promptly.
• Close zippers, fasten hooks, tie strings and sashes, and
remove non-washable trim and ornaments.
• Mend rips and tears to prevent further damage to items
during washing.
Load garments in loose heaps evenly around basket wall.
For best results, do not load higher than the recommended
maximum load height. Try mixing different sized items to
reduce tangling.
IMPORTANT: Do not overload washer. Items need to move
freely. Overloading can lead to poor cleaning performance, and
may increase wrinkling and tangling.
Always read and follow fabric care labels instructions to
avoid damage to your garments.
Helpful Tips:
• When washing water-proof or water-resistant items, load
evenly. See “Cycle Guide” for tips and more information on
using the Bulky Items cycle.
• Use garment bags to help prevent tangling when washing
delicate or small items.
• Turn knits inside out to prevent pilling. Separate lint-takers
from lint-givers. Synthetics, knits, and corduroy fabrics will
pick up lint from towels, rugs, and chenille fabrics.
3-9
USING LAUNDRY PRODUCT DISPENSERS
3. Add HE detergent to dispenser
5. Add fabric softener to dispenser
Detergent tray
Fabric softener tray
Add a measured amount of HE liquid
detergent into detergent tray. This
detergent may cause detergent to be dispensed into the washer
too early.
IMPORTANT:
creates excessive sudsing with a regular non-HE detergent.
Using regular detergent will likely result in longer cycle times and
Detergent
reduced rinsing performance. It may also
result in component
failures and noticeable mold or mildew. HE detergents are made
to produce the right amount of suds for the best performance.
Follow the manufacturer’s instructions to determine the amount
of detergent to use.
NOTE: If using an Oxi laundry boost product, add to the bottom
Fabric Softener
of the washer basket before adding clothes.
HELPFUL TIP: See “Washer Maintenance” for information
on recommended method of cleaning washer dispenser trays.
Pour a measured amount of liquid
fabric softener into tray, always
follow manufacturer’s directions for correct amount of
fabric softener based on your load size. Then select Fabric
Softener option.
IMPORTANT: Fabric Softener option must be selected
to ensure proper distribution at correct time in cycle.
fabric softener to immediately dispense into washer.
If Extra Rinse option is selected, fabric softener will be
dispensed into the last rinse.
NOTE: Do not use liquid fabric softener dispenser balls in this
washer. They will not dispense correctly.
Oxygen based
Starting Your Washer
6. Press POWER to turn on washer
4. Add liquid chlorine bleach
to dispenser
LiquidLiquid
chlorine
bleach
dispenser
Chlorine
Bleach
enirolhc diu qiL
resnepsi d hcaelb
Do not use color-safe bleach or Oxi products in the same
cycle with liquid chlorine bleach.
3-10
USING LAUNDRY PRODUCT DISPENSERS (continued)
7. Select cycle
Turn cycle knob to choose your wash
cycle. When knob is lined up with a
cycle, you will hear a clicking sound.
Indicator for Estimated Time Remaining
will light up with a cycle time. For more
information, see “Control Panel”.
If you do not want to begin a cycle
immediately, you may choose DELAY
WASH option.
8. Select cycle settings
Once you select a cycle, the default settings for that cycle
will be lit. Press the cycle settings buttons to change the
Temperature, Soil Level, and Spin Speed, if desired.
Always read and follow fabric care labels instructions
to avoid damage to your garments.
To change delay time:
1. Press START/PAUSE.
2. Press DELAY WASH button
to select desired start time.
3. Press START/PAUSE.
Wash Temp
Suggested Fabrics
Hot
Some cold water is added to save
energy. This will be cooler than
your hot water heater setting.
Whites and pastels
Durable garments
Heavy soils
Warm
Some cold water will be added,
so this will be cooler than what
your previous washer provided.
To cancel delaying a cycle:
Press START/PAUSE again to begin a wash cycle immediately.
IMPORTANT: When delaying a cycle. use liquid HE detergent
only in the detergent dispenser tray. Powdered detergents may
absorb moisture from a previous cycle and clump before the
wash cycle begins.
Cool - brights/darks
Warm water is added to assist in
soil removal and to help
dissolve detergents.
Colors that bleed
or fade
Light soils
Cold
Warm water may be added to
assist in soil removal and to help
dissolve detergents.
Dark colors that
bleed or fade
Light soils
Tap Cold
This is the temperature from your
faucet.
3-11
Bright colors
Moderate to light soils
Dark colors that
bleed or fade
Light soils
USING LAUNDRY PRODUCT DISPENSERS (continued)
9. Select cycle options
WASHER MAINTENANCE
WATER INLET HOSES
Replace inlet hoses after 5 years of use to reduce the risk
of hose failure. Periodically inspect and replace inlet hoses
if bulges, kinks, cuts, wear, or leaks are found.
When replacing your inlet hoses, mark the date of
replacement on the label with a permanent marker.
CLEANING YOUR WASHER
Keep your washer as clean and fresh as your clothes.
To keep washer interior odor-free, follow this recommended
monthly cleaning procedure:
Select any other cycle options you may wish to add, if not
previously set. Some cycles will automatically add certain
options such as Presoak or Extra Rinse. These can be turned
off, if desired.
NOTE: Not all options are available with all cycles.
1. Make sure the washer is empty.
2. Using recommended AFFRESH™ washer cleaner,
add one tablet to washer drum
OR
If using liquid chlorine bleach, add 1 cup (250 mL) to
liquid chlorine bleach dispenser.
10. Select START/PAUSE to begin
wash cycle
IMPORTANT: Do not add detergent to CLEAN WASHER
enDo
irolnot
hc use
diu qmore
iL than recommended
with AFFRESH cycle.
snepsdamaging
i d hcaelbproduct over time.
amount of bleach toreavoid
3. Close washer lid.
4. Press POWER.
5. Select CLEAN WASHER with AFFRESH cycle.
6. Press START/PAUSE. Water will pour into washer
for a moment and pause, lid will lock, then cycle
will continue.
NOTE: For best results, do not interrupt cycle. If cycle must
be interrupted, press START/PAUSE twice and run a RINSE
AND SPIN cycle to ensure cleaner or bleach have been
rinsed from washer.
Press the START/PAUSE button to start the wash cycle.
the end of cycle signal will sound (if set).
Promptly remove garments after cycle has completed to
prevent odor, reduce wrinkling, and rusting of metal hooks,
zippers, and snaps.
NOTE:
If you need to open the lid to add 1 or 2 missed garments, you
may do so while the Add a Garment indicator is lit.
Press START/PAUSE; the lid will unlock once the washer
movement has stopped. This may take several minutes if the
load was spinning at high speed. Then close lid and press
START/PAUSE again to restart the cycle.
If lid is left open for more than 10 minutes the water will
pump out.
To clean exterior:
1. Use a soft, damp cloth or sponge to wipe up any spills.
2. Use all-purpose surface cleaner, if needed.
IMPORTANT:
do not use abrasive products.
3-12
USING LAUNDRY PRODUCT DISPENSERS (continued)
TRANSPORTING YOUR WASHER
CLEANING YOUR DISPENSER TRAY
1. Shut off b oth water faucets. Disconnect and drain water
inlet hoses.
2. If washer will be moved during freezing weather, follow
WINTER STORAGE CARE directions before moving.
3. Disconnect drain from drain system and drain any
remaining water into a pan or bucket. Disconnect drain
hose from back of washer.
4. Unplug power cord.
5. Place inlet hoses and drain hose inside washer basket.
6. Drape power cord over edge and into washer basket.
7. Place packing tray from original shipping materials
back inside washer. If you do not have packing tray,
place heavy blankets or towels into basket opening.
Close lid and place tape over lid and down front of
washer. Keep lid taped until washer is placed in
new location.
dispenser trays. To remove residue, follow this
recommended cleaning procedure:
1. Pull tray out until you feel resistance.
2. Lift up slightly, and then continue pulling out.
3. Wash in warm, soapy water, using a mild detergent.
4. Rinse with warm water.
5. Air dry, or dry wtih a towel, then place back into slot.
REINSTALLING/USING WASHER AGAIN
To reinstall washer after non-use, vacation, winter storage
or moving:
1. Refer to Installation Instructions to locate, level, and
connect washer.
2. Before using again, run washer through the following
recommended procedure:
IMPORTANT: Dispenser trays are not dishwasher safe.
To use washer again:
1. Flush water pipes and hoses. Reconnect water inlet
hoses. Turn on both water faucets.
NON-USE AND VACATION CARE
Operate your washer only when you are home.
If moving, or not using your washer for a period of time,
follow these steps:
1. Unplug or disconnect power to washer.
2.
to water pressure surge.
WINTER STORAGE CARE
IMPORTANT: To avoid damage, install and store washer
where it will not freeze. Because some water may stay in
hoses, freezing can damage washer. If storing or moving
during freezing weather, winterize your washer.
To winterize washer:
1. Shut off both water faucets, disconnect and drain water
inlet hoses.
2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run
washer on RINSE AND SPIN cycle for about 30 seconds
to mix antifreeze and remaining water.
3. Unplug washer or disconnect power.
2. Plug in washer or reconnect power.
3. Run washer through BULKY ITEMS cycle to clean
washer and remove antifreeze, if used. Use only HE
recommended amount for a medium-size load.
3-13
TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/help
for assistance and to possibly avoid a service call.
If you experience
Solution
Possible Causes
Vibration or Off-Balance
Check the following for
proper installation or
see “Getting Started”
section.
Feet may not be in contact with the
Washer may not be level.
must be level to operate properly. Jam nuts must be tight
against the bottom of the cabinet.
(19 mm) piece of plywood under your washer will reduce sound.
See “Level the Washer” in Installation Instructions.
Load dry items in loose heaps evenly around basket wall.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Load could be unbalanced.
basket. Avoid washing single items.
Use Bulky Item cycle for oversized, non-absorbent items such as
See “Cycle Guide” and “Using Your Washer” in this Use and
Care Guide.
Noises
Clicking or metallic
noises
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items.
Objects caught in washer
drain system.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
Gurgling or humming
Washer may be
draining water.
It is normal to hear the pump making a continuous humming sound
Washer not level.
Water may splash off basket if washer is not level.
Check that load is not unbalanced or overloaded.
removed during the spin/drain cycles.
Water Leaks
Check the following for
proper installation:
Fill hoses not attached tightly.
Fill hose washers
Drain hose connection
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Do not place tape over drain opening.
Check household plumbing for leaks
or clogged sink or drain
Water can backup out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe,
water pipes, and faucets.)
Washer not loaded properly.
Improper loading can cause basket to be out of alignment
and cause water to splash off tub. See “Getting Started”
for loading instructions.
Washer not performing as expected
Not enough water
in washer
Load not completely covered
in water.
This is normal operation for an HE low-water washer. The load will
not be completely underwater. The washer senses load sizes and
adds correct amount of water for optimal cleaning. See “What’s
New under the Lid.”
IMPORTANT: Do not add more water to washer. The added water
lifts the load off the impeller, resulting in less cleaning.
3-14
TROUBLESHOOTING (continued)
First try the solutions suggested here or visit our website at www.whirlpool.com/help
for assistance and to possibly avoid a service call.
If you experience
Solution
Possible Causes
Washer not performing as expected (cont.)
washer stops working
Check for proper water supply.
inlet valve.
Both Hot and Cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check proper electrical supply.
Plug power cord into a grounded 3 prong outlet.
Do not use an extension cord.
Ensure there is power to outlet.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
Normal washer operation.
Lid must be closed for washer to run.
Washer will pause during certain phases of cycle.
Do not interrupt cycle.
Washer may be stopped to reduce suds.
Washer may be overloaded.
Remove several items, rearrange load evenly in
basket and add detergent. Close lid and press START/PAUSE.
Do not add more than 1 or 2 additional items after cycle has
started to avoid overloading or unbalancing.
Do not add more water to the washer.
Not using HE detergent.
Only use HE detergent. Suds from regular detergents can slow
or stop the washer. Always measure detergent and following
detergent directions based on your load requirements.
To remove suds, cancel cycle. Select DRAIN & SPIN. Select your
cycle. Press START. Do not add more detergent.
Washer not draining/
spinning, loads are
still wet
Empty pockets and use garment bags
for small items.
Use a cycle with a high spin speed.
The washer may be overloaded
Small items may have been caught in pump or between basket
and tub, which can slow draining.
Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle/speed spin
3-15
for your garment.
Overloading or unbalanced loads will not allow the washer to
spin correctly, leaving the load wetter than normal. See “Using
started to avoid overloading or unbalancing.
Do not add more water to the washer.
Only use HE detergent. Suds from regular detergents can slow
or stop the washer. Always measure detergent and following
detergent directions based on your load requirements.
Not using HE detergent.
TROUBLESHOOTING
(continued)
To remove suds,
cancel cycle. Select DRAIN & SPIN. Select your
cycle. Press START. Do not add more detergent.
Washer not draining/
spinning, loads are
still wet
Empty pockets and use garment bags
for small items.
Small items may have been caught in pump or between basket
and tub, which can slow draining.
Use a cycle with a high spin speed.
Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle/speed spin
for your garment.
Overloading or unbalanced loads will not allow the washer to
spin correctly, leaving the load wetter than normal. See “Using
Your Washer” for loading recommendations.
The washer may be overloaded
Check plumbing for correct drain
hose installation. Drain hose extends
into standpipe farther than 4.5"
(114 mm).
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening.
Lower drain hose if the end is higher than 96" (2.4 m) above the
Wrong or too much detergent
causing suds to slow or stop
draining and spinning?
Use only HE detergent. Always measure and follow
detergent directions for your load.
To remove extra suds, Select DRAIN & SPIN and desired cycle.
Do not add detergent.
3-16
TROUBLESHOOTING (continued)
First try the solutions suggested here or visit our website at www.whirlpool.com/help
for assistance and to possibly avoid a service call.
If you experience
Solution
Possible Causes
Washer not performing as expected (cont.)
Not cleaning or
removing stains (cont.)
The suds from regular detergent can prevent washer from
operating correctly.
Not using HE detergent.
Use only HE detergent.
Always measure detergent and follow manufacture’s directions
based on load size and soil level.
Not using correct cycle for fabric type.
Use a higher soil level cycle option and warmer wash
temperature to improve cleaning.
If using Quick Wash cycle, wash only a few items.
Use Whites and Heavy Duty cycle for tough cleaning.
Use dispensers to avoid chlorine bleach and fabric softener
staining.
Not using dispensers.
Load dispensers before starting a cycle.
Do not add products directly to load.
Odors
Not washing like colors together.
Wash like colors together and remove promptly after the cycle is
complete to avoid dye transfer.
Monthly maintenance not done as
recommended.
Run the Clean Washer cycle with AFFRESH™ monthly.
See “Cleaning Your Washer” in Washer Maintenance .
Unload washer as soon as cycle is complete.
Using wrong or too much detergent.
Use only HE detergent.
Always follow the manufacturer’s directions.
See “Cleaning your Washer” section.
Fabric Damage
Sharp items were in pockets during
wash cycle.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Strings and straps could have tangled.
Tie all strings and straps before starting wash load.
Items may have been damaged before
washing.
Mend rips and broken threads in seams before washing.
Fabric damage can occur if washer is
overloaded.
Load garments in loose heaps evenly around the basket wall.
Do not load above the stainless steel portion of the basket.
Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer is started.
Liquid chlorine bleach may have been
added incorrectly.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Garment care instructions may not
have been followed.
Do not place load items on top of bleach dispenser when
loading and unloading washer.
Always read and follow garment manufacturer’s care
label instructions.
3-17
TROUBLESHOOTING (continued)
First try the solutions suggested here or visit our website at www.whirlpool.com/help
for assistance and to possibly avoid a service call.
If you experience
Possible causes
Solution
Washer not performing as expected (cont.)
Incorrect or wrong
wash or rinse
temperatures
Check for proper water supply.
Are hot and cold inlet hoses reversed?
Both hoses must be attached to both washer and faucet, and
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Load not rinsed
Energy saving controlled
wash temperatures.
Energy Star washers use cooler wash and rinse water
temperatures than your previous washer. This includes
cooler hot and warm washes.
Check for proper water supply.
Are hot and cold inlet hoses reversed?
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer maybe clogged.
Remove any kinks in the inlet hose.
The suds from regular detergent can prevent washer
from operating correctly.
Not using HE detergent.
Use only HE detergent.
Always measure detergent and follow detergent directions
based on load size and soil level.
Washer not loaded as recommended.
Load garments in loose heaps evenly around the basket wall.
Do not load above the stainless steel portion of the basket. The
washer will not rinse well if overloaded. Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer has started.
Load is tangling
Washer not loaded as recommended.
See “Using Your Washer” section.
Select a cycle with a slower wash action and spin speed,
however items will be wetter than those using a higher
speed spin.
Load garments in loose heaps evenly around the basket wall.
Do not load above the stainless steel portion of the basket.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
Not cleaning or
removing stains
Wash load not completely
covered in water.
Washer senses load size and adds correct amount of water.
This is normal and necessary for clothes to move.
Added more water to washer.
Added water lifts the laundry off the impeller, resulting in less
effective cleaning.
Washer not loaded properly.
Load garments in loose heaps evenly around the basket wall.
Do not load above the stainless steel portion of
basket. Load with dry items only.
Add only 1 or 2 garments after washer has started.
3-18
TROUBLESHOOTING (continued)
First try the solutions suggested here or visit our website at www.whirlpool.com/help
for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Washer not performing as expected (cont.)
Incorrect dispenser
operation
Clogged dispensers or laundry
products dispensing too soon.
Always select Fabric Softener option to assure proper dispensing.
Load dispensers before starting a cycle.
It is normal for small amounts of water to be remain in dispenser.
Homes with low water pressure may result in residual powder in the
dispenser. To avoid, select a warmer wash temperature if possible,
depending on your load.
Use only liquid chlorine bleach in the bleach dispenser.
No sound when
buttons are pressed
Button sounds are turned off.
Button sounds can be turned on or off by pressing and holding
Cycle Signal for 5 seconds.
3-19
COMPONENT ACCESS
This section instructs you on how to service each component inside the 2010 Vertical Modular
Washer. The components and their locations are shown.
WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
Unplug washer or disconnect power.
COMPONENT LOCATIONS
Front of washer
User Interface
Control
Panel Clips
Water Valves
Thermistor
4-1
COMPONENT LOCATIONS (continued)
Suspension Rods
Dispenser
Assembly
Tub Assembly
Tub Ring
Impeller
View from the front (with the top lifted)
Shifter
Wire Harness
Wire Harness
Tub Assembly
Counter
Balance
Belt
Drain
Pump/Motor
Motor
Splutch
Pulley
Drain
Pump/Motor
Hose
Capacitor
Suspension
Spring
View from the bottom with the washer on it's back
(with pulley cover removed)
4-2
REMOVING THE CONTROL PANEL
Clip Locations
Access to the water inlet valves, control and
user interface is from inside of the control
panel.
WARNING
Figure 2
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
Figure 3
1. Unplug washer or disconnect power.
5. Lift the panel off of the top, see figure 4.
2. Turn off the water supply to the washer.
3. Remove only the (2) top screws from the control panel's rear panel, see figure 1.
Remove these Screws
Clip
Figure 1
4. Figure 4
Push back on the control panel just enough to slide a putty knife under the right or left corner of the control panel. Lift the corner of the panel and push in with the putty knife blade to release the clip. Repeat the procedure for the other clip, see figures 2 and 3.
4-3
REMOVING THE CONTROL
5. Remove the knob by grasping it and
pulling it toward you, see figure 2.
WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
Figure 2
6. Remove one (1) screw and release two (2) locking tabs on the User Interface to replace control, see figure 3.
1. Unplug washer or disconnect power.
Screw
Tab Capture
2. Turn off the water supply to the washer.
3. Remove the control panel. See the section: “REMOVING THE CONTROL PANEL”.
4. Remove harness from control, see figure 1.
a. Pull tabs back for J-2 removal.
b. Pull tabs back for J-12 removal.
c. Remove two wire connector at J-7.
d. Wires for J-3 are routed and tucked under the braces and are held in place by a tree clip. Remove the connector by pinching the tabs on the sides of the connector.
e. J-15 and J-16 are "pinch"
connectors and the wires are held by a tree clip.
J-2
J-12
J-7
J-16
J-15
J-3
Figure 1
4-4
Figure 3
Locking Tabs
USER INTERFACE REMOVAL AND
INSTALLATION PROCEDURE
WARNING
2. Remove the seven (7) screws circled in Figure 1 that secure the user interface to the console.
Original Black Plastic Actuator
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
White Plastic Actuator
Printed Circuit Board
Figure 2
IMPORTANT
Electrostatic Discharge (ESD)
Sensitive Electronics
ESD problems are present everywhere. ESD may
damage or weaken the machine control electronics. The new control assembly may appear to work
well after repair is finished, but failure may occur at
a later date due to ESD stress.
■ Use an anti-static wrist strap. Connect wrist strap to green ground connection point or unpainted metal in the appliance
-OR
Touch your finger repeatedly to a green ground connection point or unpainted metal in the appli
ance.
■ Before removing the part from its package, touch the anti-static bag to a green ground connection point or unpainted metal in theappli
ance.
■ Avoid touching electronic parts or terminal contacts; handle machine control electronics by edges only.
■ When repackaging failed machine control electronics in anti-static bag, observe above instructions.
1. Unplug washer or disconnect power. 3. Remove white plastic cover and printed
circuit board.
IMPORTANT: Leave the original black
plastic actuator attached to the console.
See figure 2.
4. Remove new black plastic actuator from the service assembly in the kit. Install the new user interface onto the original black plastic actuator mounted in console. Discard the new black plastic actuator. See Figure 3.
IMPORTANT: Hand assemble the seven (7) screws to avoid stripping the threads in the plastic components. Do not use electric screwdriver.
New Black Plastic Actuator
Figure 3
Console
5. Replace all parts and panels.
6. Plug in washer or reconnect power.
Figure 1
4-5
REMOVING THE TOP
Access to the detergent dispenser and lid
switch/latch assembly is from under the top.
The top his held on with by channel connections at the front and two screws at the rear.
6. While still keeping it lifted, push the top back about ¼ ", see figure 3.
WARNING
7. Tilt the top up on the rear hinges,
1/4"
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
1. Unplug washer or disconnect power.
2. a. Turn off the water supply to the washer.
b. Tape the lid down.
3. 4. a. Remove top screw from each hinge (2), see figure 1.
b. Remove wire harness cover.
Slide top forward about ½ ",
Figure 3
see figure 4.
Remove these Screws
Figure 1
see figure 2.
5. Raise the top about ¼ ".
Wire harness cover
Figure 4
1/2"
Figure 2
4-6
REMOVING THE WATER INLET VALVE
The water valves are located under the control panel.
3. Remove the control panel. See the
section: “REMOVING THE CONTROL
PANEL”.
WARNING
4. Lift the panel off of the top.
5. Remove the hoses. Use a towel to catch any water drippings.
6. Unplug the harness from the valve coils.
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
7. Unscrew two (2) mounting screws on each valve coil set, see figure 1.
8. Lift valve off of dispenser.
1. Unplug washer or disconnect power.
2. Purge the water pressure from the hoses by setting the washer to fill on WARM.
Remove these Screws
Figure 1
4-7
REMOVING THE DETERGENT DISPENSER ASSEMBLY
The detergent dispenser assembly fits into
the top.
Remove Dispenser Drawer
WARNING
Figure 2
5. Remove the dispenser drawer,
see figure 2.
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
6. Remove the (2) screws securing the
dispenser to the front trim, see figure 3.
Remove Screws From
Behind Dispenser
1. Unplug washer or disconnect power.
2. Turn off the water supply to the washer.
3. Remove the water inlet valves, see figure 1 and the section: “REMOVING THE WATER INLET VALVE”.
Figure 3
Figure 4
7. Remove the trim, see figure 4.
8. The dispenser is held in the back by tabs, see figure 5.
Figure 1
4. Raise the top on the hinges, see figure 2 and the section: “REMOVING THE TOP”.
Tabs
Figure 5
4-8
REMOVING THE LID SWITCH/LOCK ASSEMBLY
The lid switch/lock assembly is located under
the top on the front right-hand side.
Screws
WARNING
Clips
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
Figure 2
5. Remove the two (2) mounting screws securing the switch to the top,
see figure 2.
1. Unplug washer or disconnect power.
6. Remove the switch.
2. Turn off the water supply to the washer.
7. Unclip the harness from the top, see figure 2.
3. Remove the control panels’ rear panel.
8. Unplug the harness from the control.
4. Raise the top on the hinges,
see figure 1 and the section:
“REMOVING THE TOP”.
Switch
Harness
Figure 1
4-9
REMOVING THE LID STRIKE ON GLASS LID MODELS
1. Push a small screwdriver into the hole of the lid strike to release a locking tab.
2. Turn the strike counter clockwise.
3. Pull the strike out of the mounting hole.
Turn Counter Clockwise
Rubber Bumper
Place Screwdriver Here
Lid Strike
Glass
View of upper right corner of underside of the glass top.
4-10
REMOVING THE SHIFTER
WARNING
2. Turn off the water supply to the washer
3. Use cardboard or padding to lay washer on the front cabinet.
4. Disconnect hoses
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
1. Unplug washer or disconnect power.
5. Remove the harness from the shifter,
see figure 1.
6. Remove the two mounting screws, see figure 1.
7. Lift out.
Screws
Harness
Figure 1
4-11
REMOVING THE DRAIN PUMP
Access to the drain pump is from the bottom
of the unit. The drain pump seals against
the tub at two points (see the image on the
right).
WARNING
3. Use cardboard or padding to lay washer on the front cabinet.
4. Disconnect hoses
5. Remove the harness from the pump
motor.
6. Remove hose clamp and hose,
see figure 1.
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
7. Remove three (3) mounting screws,
see figure 2.
8. Remove pump assembly, see figure 2.
1. Unplug washer or disconnect power.
Pump to Tub Seal Two
Points of Contact
Figure 2
2. Turn off the water supply to the washer
Screw Locations
Hose Clamp
Hose
Figure 1
4-12
REMOVING THE DRIVE BELT AND MOTOR
WARNING
2. Turn off the water supply to the washer.
3. Use cardboard or padding to lay washer on the front cabinet.
4. Disconnect hoses.
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
1. Unplug washer or disconnect power.
5. Remove pulley cover.
6. To remove the belt, pull out on the belt and turn the splutch pulley until the belt slides off.
7. To remove the motor, unplug the
harness and remove the two (2)
mounting bolts, see figure 1.
Mounting Bolt
Belt
Splutch Pulley
Mounting Bolt
Figure 1
4-13
REMOVING THE SPLUTCH
WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
1. Unplug washer or disconnect power.
3. Remove the belt. See the section:
“REMOVING THE DRIVE BELT AND
MOTOR”.
4. Hold the splutch pulley and remove the
mounting bolt, see figure 1.
5. Lift off the pulley.
6. Remove the shifter. See the section: “REMOVING THE SHIFTER”.
7. Unsnap the tabs that secure the splutch
housing and lift off, see figure 2.
Tab
Tab
2. Turn off the water supply to the washer.
Mounting Bolt
Tab
Figure 2
Splutch Pulley
Figure 1
4-14
REMOVING THE GEARCASE
WARNING
8. Remove the belt. See the section: “RE
MOVING THE DRIVE BELT AND
MOTOR”.
9. Remove the motor. See the section: “REMOVING THE DRIVE BELT AND MOTOR”.
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
10. Remove the splutch assembly. See the section: “REMOVING THE SPLUTCH”.
11. Remove the shifter. See the section: “REMOVING THE SHIFTER”.
12. Remove the capacitor.
1. Unplug washer or disconnect power.
13. Remove the drain pump. See the
section: “REMOVING THE DRAIN PUMP”.
14. Remove the four (4) mounting bolts.
15. Pull the gearcase out of the tub.
2. Turn off the water supply to the washer.
3. Remove the impeller. See the section "REMOVING THE IMPELLER AND
BASKET".
4. Remove impeller bolt.
5. Remove the basket. See the section "REMOVING THE IMPELLER AND
BASKET".
6. Use cardboard or padding to lay washer on the front cabinet.
7. Disconnect hoses.
4-15
REMOVING THE GEARCASE (continued)
NOTE: As an alternative to the previous steps, the
belt, motor, splutch, shifter and
capacitor may also be removed along with
the gearcase as outlined below:
1. Unplug washer or disconnect power.
2. Turn off the water supply to the washer.
3. Remove the basket. See the section removing the impeller and basket.
4. Use cardboard or padding to lay washer on the front cabinet.
5. Unplug the harness from the motor, shifter and capacitor.
6. Remove the four mounting bolts and pull the gearcase out of the tub.
4-16
The tub and gearcase has 8
mounting holes. Only 4 are used. If they strip out during reassembly, the other holes can be used to re-mount the gearcase.
REMOVING THE TUB RING
WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
1. Unplug washer or disconnect power
2. Raise the top on the hinges. See the section: “REMOVING THE TOP”.
3. To release the tub ring from the tub; first, press press back and down on the top of the tub ring to reduce pressure on the keyed locking tab, then release the tab, see figure 1.
1. Press Back and Down
Figure 1
4-17
REMOVING THE IMPELLER AND BASKET
WARNING
5. Remove tub ring.
6. Remove impeller bolt cover,
see figure 1.
7. Remove impeller bolt.
8. Remove impeller.
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
9. Remove impeller.
1. Unplug washer or disconnect power.
2. Turn off the water supply to the washer.
3. Raise the top on the hinges. See the section: “REMOVING THE TOP”.
4. Remove harness from control and water valves to set the top aside.
Release Cover
with a Flat Blade
Screwdriver
Figure 1
4-18
BASKET DRIVE BLOCK REMOVAL AND
INSTALLATION PROCEDURE
WARNING
Impeller
Impeller
Bolt
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
Figure 2
Spanner Wrench
1. Unplug washer or disconnect power.
NOTE: Always install a new drive block,
driven hub and spanner nut if the basket,
drive assembly or drive block are
removed for service. See figure 1.
Spanner Nut
Drive Block
Figure 3
4. Remove six (6) screws from basket driven hub.
IMPORTANT: Remove the screws slowly if using a powered screwdriver. Hold up on basket while removing the last two (2) screws to avoid stripping out threads. See figure 4.
Drive Hub
Figure 1
Driven Hub
2. Remove impeller. Remove cap covering impeller bolt, with a flat blade screwdriver. Remove impeller bolt, pull up on impeller to remove, See Figure 2.
NOTE: Using rubber palmed gloves to grip impeller and lifting straight up aids in removal of impeller.
3. Use a spanner wrench and hammer to remove the spanner nut. See figure 3.
Screws
Figure 4
5. Remove driven hub and drive block.
NOTE: When driven hub is removed, basket will drop slightly. Basket and drive assembly can be replaced at this time if needed. Follow all Instructions that may come with the new basket or drive assembly.
4-19
BASKET DRIVE BLOCK REMOVAL AND
INSTALLATION PROCEDURE (continued)
6. Install new drive block onto spin tube. The drive block should be fully seated on the spin tube with the stops resting on the top of the spin tube. See Figure 5.
Spin
Tube
Drive
Block
Stop
Figure 7
10. Place spanner wrench on spanner nut. Mark starting location of spanner wrench. See Figure 8.
Start
Figure 5
7. Install the new driven hub using new screws supplied in kit, screw in only half way initially.
IMPORTANT: If using power screwdriver set
on low speed and low torque. Do not strip
threads in the plastic base.
8. Lift the basket up with 2 hands as shown in Figure 6 to reduce the gap between the basket and driven hub, then use one hand to hold basket up while driving in two (2) screws that are on opposite sides of the new driven hub. Fully seat the
remaining screws.
Spanner
Wrench
Figure 8
11. Tighten spanner nut 3/4 of a turn by lightly tapping spanner wrench with a hammer. See Figure 9.
Start
Finish
3/4 Turn
NOTE: Failure to lift basket prior to tightening screws will result in stripped threads.
Figure 6
9. Install spanner nut. Hand tighten spanner nut without tools, until fully seated.
See Figure 7.
4-20
Figure 9
12. Inspect installation. Lift up on on basket with both hands to confirm drive block and basket are correctly assembled to spin tube. As an additional verification there should be approximately a 1/2” gap between the balance ring and tub ring when the basket is completely installed.
13. Install impeller, impeller bolt and cap. For best results install a new impeller bolt.
14. Replace all parts and panels.
15. Plug in washer or reconnect power.
REMOVING THE TUB
WARNING
Ball
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
Figure 1
Hang Suspension
Rod Here
1. Unplug washer or disconnect power.
2. Turn off the water supply to the washer.
3. Raise the top on the hinges. See the section: “REMOVING THE TOP”.
4. Remove harness from control and water valves to set the top aside.
5. Remove the basket. See the section REMOVING THE IMPELLER BOLT AND BASKET.
6. Remove suspension rods from balls, see figure 1.
11. Hang the rods on the top edge of the
tub ring.
12. Lift tub out, see figure 3.
Figure 2
Figure 3
4-21
—NOTES—
4-22
FOR SERVICE
TECHNICIAN’S
FOR SERVICE
TECHNICIANSUSE
ONLYONLY
Testing
Tech Sheet
DANGER
Do not discard
WARNING
Electrical Shock Hazard
Electrical Shock Hazard
Only authorized technicians should
perform diagnostic voltage measurements.
Disconnect power before servicing.
Replace all parts and panels before
operating.
After performing voltage measurements,
disconnect power before servicing.
Failure to do so can result in death or
electrical shock.
Failure to follow these instructions can
result in death or electrical shock.
Voltage Measurement Safety Information
When performing live voltage measurements, you must do the following:
� Verify the controls are in the off position so that the appliance does not start when energized.
� Allow enough space to perform the voltage measurements without obstructions.
� Keep other people a safe distance away from the appliance to prevent potential injury.
� Always use the proper testing equipment.
� After voltage measurements, always disconnect power before servicing.
IMPORTANT: Electrostatic Discharge (ESD) Sensitive Electronics
ESD problems are present everywhere. ESD may damage or weaken the electronic control assembly. The new control
assembly may appear to work well after repair is finished, but failure may occur at a later date due to ESD stress.
� Use an antistatic wrist strap. Connect wrist strap to green ground connection point or unpainted metal in the
appliance
-ORTouch your finger repeatedly to a green ground connection point or unpainted metal in the appliance.
� Before removing the part from its package, touch the antistatic bag to a green ground connection point or
unpainted metal in the appliance.
� Avoid touching electronic parts or terminal contacts; handle electronic control assembly by edges only.
� When repackaging failed electronic control assembly in antistatic bag, observe above instructions.
5-1
W10323233C
FOR SERVICE TECHNICIAN’S USE ONLY
FOR SERVICE TECHNICIANS ONLY




L
RESET - Rotate cycle selector knob
counterclockwise to clear sequence.
R
a. Rotate cycle selector knob clockwise
one click and wait ½ second.
R
b. Rotate cycle selector knob clockwise
one click and wait ½ second.
R
c. Rotate cycle selector knob clockwise
one click and wait ½ second.

d. Rotate cycle selector knob
counterclockwise one click and
wait ½ second.

e. Rotate cycle selector knob
clockwise one click.
L
R
Wash
Rinse
DONE
RINSE
WASH
SPIN
On
On
On On
On
On
On
On On
On On On
01
02
03
04
05
06
07
4. Press the START button to enter desired
mode of operation.
Refer to the following pages for detailed
information on each mode of operation:
 FAULT CODE DISPLAY MODE: Page
 AUTOMATIC TEST MODE: Page

 MANUAL TEST MODE: Page

n UI TEST MODE: Page

n SW VERSION DISPLAY MODE: Page
= OFF
0.5 Seconds ON
Sensing Soak
Fault Code Display Mode
Automatic Test Mode
Manual Test Mode
Calibration Mode
Sales Demo
UI Test Mode
SW Version Display Mode
DISPLAY

n SALES DEMO: Page
will be indicated by all status LED’s
flashing ON and OFF in half-second
intervals.
= ON
DIAGNOSTIC TEST MODES
STATUS LEDs

n CALIBRATION MODE: Page
 Successful activation of this test mode
Legend:
MODE
SOAK
1. Be sure the washer is in standby mode
(plugged in with all indicators off).
2. Perform the following sequence of
movement using the cycle selector knob.
NOTE: AFTER RESET, sequence “a” through
“e” must be completed within 6 seconds.
3. There are several Diagnostic Test Modes
you can access that are shown in the chart
below. To select the desired Mode of Operation,
turn the cycle selector knob until the display or
status LED’s match the mode you wish to enter.
SENSING
ACTIVATING THE SERVICE
DIAGNOSTIC MODES
Spin
Done
0.5 Seconds OFF
Figure 1 - Successful Activation of Test Mode
 If LED indicators do not display as
described above, the sequence may
not have been completed within
6 seconds. Repeat step 2 to ensure
this was not the cause. If still
unsuccessful, see Unsuccessful
Entry at right.
Unsuccessful Entry
If entry into diagnostic test mode is unsuccessful,
refer to the following indication and action:
Indication : None of the LED’s or display turn on.
Action: Press POWER button to enter setting
mode.
 If indicators come on, repeat steps 1 through
4 of Activating the Service Diagnostic
Modes. NOTE: Rotating the dial too fast or
too slow will affect entry.
 If no indicators come on after pressing the
POWER button, go to TEST #1,. page 12.
EXITING THE SERVICE
DIAGNOSTIC MODES
Press the POWER button at any time to exit
diagnostic test modes.
Washer will exit diagnostic test modes after 5
minutes of inactivity or unplugging the power cord.
5-2
FOR SERVICE TECHNICIANS ONLY
DIAGNOSTIC GUIDE
FAULT CODE DISPLAY MODE
Before servicing, check the following:
 Make sure there is power at the wall outlet.
 Has a household fuse blown or circuit breaker
tripped? Was a regular fuse used? Inform
customer that a time-delay fuse is required.
 Are both hot and cold water faucets open
and water supply hoses unobstructed?
 All tests/checks should be made with a
VOM (volt-ohm-milliammeter) or DVM
(digital-voltmeter) having a sensitivity of
20,000 Ω per volt DC or greater.
 Resistance checks must be made with
washer unplugged or power disconnected.
 IMPORTANT: Avoid using large
diameter probes when checking harness
connectors as the probes may deform
damage
the connectors upon insertion.
 Check all harnesses and connections before
replacing components. Look for connectors
not fully seated, broken or loose wires and
terminals, or wires not pressed into connectors
far enough to engage metal barbs.
 A potential cause of a control not
functioning is corrosion or contamination on
connections. Use an ohmmeter to check for
continuity across suspected connections.
To access fault/error codes, perform steps
1 and 2 of Activating the Service Diagnostic
Modes. Turn the cycle selector knob until the
status LED’s or display correspond as follows:
 “Done” LED On, “ 01” Displayed on 7-segment
01
Sensing Soak
Wash
Rinse
Spin
Done
Press the START button to enter Fault Code
Display Mode.
1. To view last 4 fault codes:
 Turn cycle selector knob clockwise to view
fault codes in the order of most recent to
oldest. (Refer to Fault/Error Code charts )
on pages 6 & 7.)
NOTE: A fault/error code will be removed
from memory if it does not reoccur after
10 consecutive wash cycles.
2. To clear fault codes:
 Turn cycle selector knob until the status
LED’s correspond as follows:
Sensing Soak
Wash
Rinse
Spin
Done
 Press and hold START button for
3 seconds to clear all fault codes.
Fault/Error Code Display Method
DIAGNOSTIC LED – MAIN CONTROL Fault/error codes are displayed by alternating
the state of the Status LED’s and display (if
A troubleshooting tool has been implemented
display exists) in one-second intervals. All fault/
onto the main control board—a diagnostic LED.
error codes have an F# and an E#. The F#
LED ON – The Control is detecting correct incoming
indicates “Type of Fault” and the E# indicates
line voltage and the processor is functioning.
“Component system where fault is located.”
LED OFF – Control malfunction. Perform TEST #1:
functionality.
Main Control, to
onverify
page main
12, tocontrol
verify main
control
*If the Sensing LED is ON, the Fault Number
functionality.
is represented; if OFF, theError Numberis
represented (see example below). The remaining
LED’s (Wash, Rinse, Spin, and Done) represent
the fault and error code. (See Fault/Error Code
LED Location
See Fault/Error
more information.)
Charts
on pagesCode
6 & 7Charts
for moreforinformation.)
On
On On
F3
f3
On On
DISPLAY
DONE
SPIN
RINSE
ERROR NUMBER
Status LEDs
SENSING*
DISPLAY
DONE
SPIN
RINSE
These tests allow factory or service personnel
to test and verify all inputs to the main control
board. You may want to do a quick and overall
checkup of the washer with these tests before
going to specific troubleshooting tests.
SENSING*
DIAGNOSTIC TEST MODES
WASH
FAULT NUMBER
Status LEDs
WASH
Figure 2
F4
e3
NOTE: LED names will vary on selected models.
5-3
FOR SERVICE TECHNICIANS ONLY
AUTOMATIC TEST MODE
CALIBRATION MODE
To access Automatic Test Mode, perform steps
1 and 2 of Activating the Service Diagnostic
Modes. Turn the cycle selector knob until the
status LED’s or display correspond as follows:
IMPORTANT: Calibration must be performed
when any of the following components
have been replaced: Main Control, Basket,
Drive Assembly, Motor, and Capacitor. Not
performing calibration will result in poor
 “Spin” LED On, “ 02” Displayed on 7-segment wash performance.
02 To access Calibration Mode, perform steps
Sensing Soak
Wash Rinse Spin
Done
1 and 2 of Activating the Service Diagnostic
Modes.
Turn the cycle selector knob until the
Press theSTART button to begin the automatic
status LED’s or display correspond as follows:
test. See page 8 for order of automatic test.
 Upon entering the automatic test mode, the
 “Rinse” LED On, “ 04 ” Displayed on 7-segment
washer will perform an automatic test with
04
Sensing Soak Wash Rinse Spin
Done
water cycles to check major washer functions.
 Pressing the START button will manually Press the START button to begin washer calibration.
advance to the next step.
 Lid must be down to perform test.
NOTE: Lid must be closed with lid lock enabled
 Basket must be empty to perform test
to perform test.
(no water or clothes).
 Calibration cycle runs for approximately
2-3 minutes. Cycle completes when door
MANUAL TEST MODE
unlocks and washer enters standby mode.
To access Manual Test Mode, perform steps
 Do NOT interrupt calibration, disturb washer,
1 and 2 of Activating the Service Diagnostic
remove power, or press POWER button;
Modes. Turn the cycle selector knob until the
otherwise, calibration must be repeated.
status LED’s or display correspond as follows:
 “Spin & Done” LED On, “ 03” Displayed on
7-segment
03
Sensing
Soak
Wash
Rinse
Spin
Done
Press the START button to enter Manual Test
Mode. See page 9 for manual test mode.
 Upon entering the manual test mode,
the washer will have all outputs OFF.
 The cycle selector knob is used to select
the output to be tested.
 When the selected output is activated, the
corresponding status LED’s flash ON & OFF.
 The START button will activate/deactivate
the selected output.
IMPORTANT: As a safety feature, the lid
must be closed with lid lock enabled to
activate either Agitate or Spin Test.
NOTE: Multiple outputs may be activated
simultaneously.
NOTE: Outputs left on will time-out after
5 minutes.
5-4
SALES DEMO MODE
NOTE: For retail use only. To access Sales Demo
Mode, perform steps 1 and 2 of Activating the
Service Diagnostic Modes. Turn the cycle selector
knob until the status LED’s or display correspond
as follows:
 “Rinse & Done” LED On, “ 05” Displayed on
7-segment
Sensing
Soak
Wash
Rinse
Spin
Done
05
Press the START button to begin the Sales Demo.
 To exit Sales Demo Mode, the washer
must be powered down. It may be
necessary to unplug the washer or
disconnect power to disable the
Sales Demo.
FOR SERVICE TECHNICIANS ONLY
UI TEST MODE
SOFTWARE VERSION DISPLAY MODE
To access UI (User Interface) Test Mode, perform
steps 1 and 2 of Activating the Service Diagnostic
Modes. Turn the cycle selector knob until the status
LED’s or display correspond as follows:
To access Software Version Display Mode, perform
steps 1 and 2 of Activating the Service Diagnostic
Modes. Turn the cycle selector knob until the status
LED’s or display correspond as follows:
 “Rinse & Spin” LED On, “ 06” Displayed
on 7-segment
 “Rinse, Spin, and Done” LED On, “ 07 ” Displayed
on 7-segment
Sensing
Soak
Wash
Rinse
Spin
Done
06
Press the START button to begin the UI test.
NOTE: Features and terminology may vary
between makes and models.
 Upon entering the UI test mode, all LED’s
and display (if it exists) will be turned ON.
 Pressing the POWER button will deactivate
the UI test mode.
 When rotating the cycle selector knob,
each click “indent” toggles the “Done”
LED as well as the associated cycle LED.
 Pressing the START button will toggle the
display, start, and status indicators on
and off.
 Pressing each button will toggle its
respective indicator(s) ON or OFF.
 Each press of the EcoBoost button toggles
the EcoBoost and EcoMonitor indicators
ON and OFF (not available on all models).
Sensing
Soak
Wash
Rinse
Spin
Done
07
Press the START button to begin software
display mode.
 Upon entering the software version display
mode, the Major, Minor, and Test version
numbers for the software are displayed
by alternating the state of the Status LEDs
and display (if display exists) in
one second intervals; the process
repeats following a pause.
For example, if the s/w version is
02.01.07, the following sequence would
be displayed:
32
16
8
4
2
1
Display
02
01
Sensing
Soak
Wash
Rinse
Spin
Done
07
CUSTOMER VIEWABLE FAULT CODES
There are 3 fault codes that may be visible to the customer indicated by the following Status LEDs:
 WASH LED ON (Long Fill Fault) – Refer to “No Fill, Long Fill” on page 7 for information.
 SPIN LED ON (Long Drain Fault) – Refer to “Long Drain” on page 7 for information.
 LID LOCK LED FLASHING CONTINUOUSLY (Lid Lock Fault) – Refer to “Lid Lock Fault”
on following page for information.
FOR SERVICE FAULT FAULT AND ERROR CODES, CONTINUE TO PAGES
5-5
AND
FOR SERVICE TECHNICIANS ONLY
OVER SUDS CONDITION DETECTED
F0
f0
On
DISPLAY
DONE
SPIN
RINSE
WASH
ERROR NUMBER
Status LEDs
SENSING*
DONE
SPIN
RINSE
WASH
Explanation & Recommended Procedure
FAULT NUMBER
Status LEDs
SENSING*
DESCRIPTION
DISPLAY
FAULT/ERROR CODES (continued) — See page to access Fault Code Display Mode
E2
e2
On
Fault is displayed when Suds prevent the basket from spinning up to speed or the pressure sensor detects rising
suds level. The main control will flush water in attempt to clear Suds. If the water flush is unable to correct the
problem, this may indicate:
• Not using HE detergent.
• Excessive detergent usage.
• Check pressure hose connection from tub to main control. Is hose pinched, kinked, plugged, or leaking air?
• Mechanical friction on drive mechanism or basket. (Clothing between basket and tub.)
HIGH WATER TEMPERATURE – RINSE CYCLE
On
f0
F0
On
f0
F0
On
e4
E4
Fault is displayed when washer detects water temperature 105° or higher during rinse cycle.
• Hot water getting in. Make sure inlet hoses are connected correctly.
• If hoses are installed properly, temperature thermistor may be stuck in low resistance range.
• See TEST #5: Temperature Thermistor.
OFF BALANCE LOAD DETECTED
On
On
e5
E5
On
E1
e1
Fault is displayed when an off balance condition is detected.
• Check for weak suspension. Basket should not bounce up and down more than once when pushed.
• Clothing should be distributed evenly when loading.
MAIN CONTROL FAULT
On
On
F1
f1
On
On
f1
F1
Indicates a main control fault.
• See TEST #1: Main Control.
MOTOR CONTROL FAULT
Indicates a fault of the motor control section of the main control.
• See TEST #3b: Drive System.
STUCK KEY
On
On
E2
e2
On
F2
f2
On
E1
e1
F2
f2
On On
e3
E3
F3
f3
On
e1
E1
One or more keys on the User Interface were actuated for 15 consecutive seconds.
• Fault occurs during Diagnostic Test Mode if a stuck key is detected.
• See TEST #4: Consoles and Indicators.
MISMATCH OF MAIN CONTROL & UI
On
On
The User Interface identification does not match the expected value in the Main Control Board.
• Fault occurs during Diagnostic Test Mode if a mismatch of main control and UI is identified.
• See TEST #4: Consoles and Indicators.
PRESSURE SENSOR FAULT
On
On On
Fault is displayed when the Main Control detects an out of range pressure signal.
• Check pressure hose connection from tub to main control. Is hose pinched, kinked, plugged, or leaking air?
• See TEST #6: Water Level.
INLET WATER TEMPERATURE FAULT
On
On On
F3
f3
e2
E2
On
Fault is displayed when the Inlet Thermistor is detected to be open or shorted.
• See TEST #5: Temperature Thermistor.
LID SWITCH FAULT
On
On
On
F5
f5
On
Fault is displayed if Lid Switch has not been detected after multiple wash cycles.
• User presses START with lid open.
• The main control cannot detect the lid switch opening and closing properly.
• See TEST #8: Lid Lock.
LID LOCK FAULT
On
On
On
f5
F5
Fault is displayed if Lid Lock has not moved into locked position or motor cannot be powered.
• Lid is not closed completely due to interference.
• Check for lock interference with lock striker.
• Wash media buildup (detergent, lint, etc.) is preventing the lock mechanism from sliding.
• Main control detects open lid switch when attempting to lock.
• Main control cannot determine if lid lock is in a locked state.
• See TEST #8: Lid Lock.
On
e1
E1
e2
E2
* If the Sensing LED is ON, the fault code number is represented; if OFF, the error code number is represented.
5-6
FOR SERVICE TECHNICIANS ONLY
LID UNLOCK FAULT
On
On
On
F5
f5
On On
Fault is displayed if Lid Lock has not moved into unlocked position or motor cannot be powered.
• Check for lock interference with lock striker.
• Main control cannot determine if lid lock is in an unlocked state.
• See TEST #8: Lid Lock.
LID NOT OPENED BETWEEN CYCLES
On
On
On
f5
F5
On
On On On
Fault is displayed when the main control cannot determine speed of basket.
• Locked rotor—check that basket, impeller, and motor can rotate freely.
• Check harness connections from main control to motor and shifter.
• See TEST #3a: Drive System–Shifter.
SHIFTER FAULT
On
On On On
Fault is displayed when the main control cannot determine position of shifter.
• Check harness connections from main control to motor and shifter.
• Observe shifter operation.
• See TEST #3a: Drive System–Shifter.
MOTOR FAULT
On
On On On
Indicates an open clockwise or counterclockwise circuit of the motor.
• See TEST #3b: Drive System–Motor.
MOTOR UNABLE TO REACH TARGET RPM
On
On On On
F7
f7
On
e1
E1
On
E5
e5
f7
F7
On
F7
f7
On On
E5
e6
F7
f7
On On On
E5
e7
F8
f8
On
e1
E1
F8
f8
On On
Fault is displayed when basket speed sensor detects that target RPM was not reached.
• Mechanical friction on drive mechanism or basket (clothing between basket and tub).
• Weak motor or run capacitor.
• Load off balance. Clothing should be distributed evenly when loading.
• See TEST #3b: Drive System–Motor.
NO FILL, LONG FILL
On On
e3
E3
e4
E4
On
Fault is displayed if the following conditions occur:
• User presses START after several consecutive washer cycles without opening lid.
• See TEST #8: Lid Lock.
BASKET SPEED SENSOR FAULT
DISPLAY
DONE
SPIN
RINSE
WASH
ERROR NUMBER
Status LEDs
SENSING*
DONE
SPIN
RINSE
WASH
Explanation & Recommended Procedure
FAULT NUMBER
Status LEDs
SENSING*
DESCRIPTION
DISPLAY
FAULT/ERROR CODES (continued) — See page to access Fault Code Display Mode
Fault is displayed when the water level does not change for a period of time OR water is present but main control
does not detect the water level changing.
• Is water supply connected and turned on?
• Low water pressure; fill times longer than six minutes. Are hose screens plugged?
• Check for proper drain hose installation. Is water siphoning out of the drain hose?
• Drain hose must not be more then 4.5" (113mm) into the drain pipe.
• Check pressure hose connection from tub to main control. Is hose pinched, kinked, plugged, or leaking air?
• See TEST #2: Valves.
OVERFLOW CONDITION
On On
Fault is displayed when main control senses water level that exceeds the washer’s capacity.
• May signify problem with inlet water valves.
• Check pressure hose connection from tub to main control. Is hose pinched, kinked, plugged, or leaking air?
• Pressure transducer fault on main control.
• See TEST #2: Valves and
TEST #6: Water Level.
e3
E3
On
E5
e5
LONG DRAIN
On On
On F9
On
f9
Fault is displayed when the water level does not change after the drain pump is on for 10 minutes.
• Is the drain hose or the drain pump clogged? Check tub sump under impeller for obstructions.
• Is the drain hose height greater than 96"?
• Check pressure hose connection from tub to main control. Is hose pinched, kinked, plugged, or leaking air?
• Is the pump running? If not, see TEST #7: Drain Pump.
e1
E1
HOT, COLD REVERSED
On On
F8
f8
On
Fault is displayed when the hot and cold inlet hoses are reversed.
• Make sure inlet hoses are connected correctly.
• If hoses are installed properly, temperature thermistor may be stuck in low resistance range.
• See TEST #2: Valves and
TEST #5: Temperature Thermistor.
* If the Sensing LED is ON, the fault code number is represented; if OFF, the error code number is represented.
5-7
FOR SERVICE TECHNICIANS ONLY
AUTOMATIC TEST MODE — See page
to access Automatic Test Mode
Press the START button to begin the Automatic Test. NOTE: Lid must be closed with lid lock
enabled to perform Automatic Test.
STATUS LEDs
On On
01
1
On
02
5
On On On
03
5
On
On
04
5
On
On On
05
5
On
06
5
On On On On
07
45
On
On
08
~5-15
On
On On
09
10
On
10
~30-40
LID WILL LOCK
LID LOCK
In Seconds
DONE
If Available
SPIN
Est. TIME
RINSE
DISPLAY
WASH
Recommended Procedure
SOAK
SENSING
FUNCTION
Motor must be at “0” RPM. If lid does not lock, go to Manual Test.
On
COLD VALVE WILL ACTUATE
If water is not present, or temperature is wrong, go to Manual Test.
HOT VALVE WILL ACTUATE
If water is not present, or temperature is wrong, go to Manual Test: Hot Valve.
RESERVED FOR FUTURE DEVELOPMENT
Washer will pause for 5 seconds.
RESERVED FOR FUTURE DEVELOPMENT
Washer will pause for 5 seconds.
On On
FABRIC SOFTENER DISPENSER & COLD VALVE WILL ACTUATE
If no water in fabric softener dispenser, go to Manual Test: Fabric Softener Dispenser.
HOT & COLD VALVE WILL ACTUATE
Hot & cold water valves will actuate for the specified time period.
SHIFTER MOVES TO AGITATION POSITION
If motor does not agitate, go to Manual Test: Gentle or Heavy Agitation.
MOTOR AGITATES
If motor does not agitate, go to Manual Test: Gentle or Heavy Agitation.
DRAIN PUMP WILL ACTUATE
On
On
On
On On On
11
~5-15
On
12
10
If water is not draining, go to Manual Test: Drain.
SHIFTER MOVES TO SPIN POSITION
If basket is not turning, go to Manual Test: Low or High Spin.
On On
MOTOR SPINS
If basket is not turning, go to Manual Test: Low or High Spin.
LID REMAINS LOCKED UNTIL WASHER SENSES A STOPPED
On On
On On
~30-40
13
BASKET
Basket must stop spinning (0 RPM) before test continues to next phase. Time for basket to stop spinning may vary from
m 30
seconds up to 2 minutes.
On On On
LID WILL UNLOCK AND CYCLE COMPLETES
If lid does not unlock, go to Manual Test: Lid Lock. If no end-of-cycle tone, make sure Cycle
Signal is turned on.
5-8
14
1
Estimated
Time
~3 min
FOR SERVICE TECHNICIANS ONLY
MANUAL TEST MODE — See page
to access Manual Test Mode
Pressing the START button will activate/deactivate each output. When the output is activated, the
corresponding Status LED’s will flash. NOTE: Lid must be closed and locked to perform SPIN tests.
LID LOCK
DISPLAY
DONE
SPIN
RINSE
SOAK
SENSING
Output Details
NOTE: Outputs will time-out after 5 minutes.
WASH
STATUS LEDs
OUTPUT
If Available
00
LID LOCK
Lock and unlock the lid. NOTES: When lock is enabled, the “Lid Lock” LED will turn ON. Will only lock when lid is closed. Will only
unlock when basket RPM is 0. If lid is not closed, washer will beep and LED’s will flash.
• If lid does not lock or unlock, go to TEST #8.
01
On
COLD VALVE
Turns ON and turns OFF cold water valve.
• If valve does not turn on, go to TEST #2.
HOT VALVE
On
02
On On
03
Turns ON and turns OFF hot water valve.
• If valve does not turn on, go to TEST #2.
RESERVED FOR FUTURE DEVELOPMENT
If selected, washer will beep and LED’s will flash.
04
On
RESERVED FOR FUTURE DEVELOPMENT
If selected, washer will beep and LED’s will flash.
On
FABRIC SOFTENER DISPENSER
05
On
Turns ON and turns OFF the fabric softener valve. (May not be available on all models or brands.)
• If valve does not turn on, go to TEST #2.
OXI DISPENSER
On On
06
On On On
07
Turns ON and turns OFF the Oxi dispenser valve. (May not be available on all models or brands.)
• If valve does not turn on, go to TEST #2.
DRAIN
Turns ON and turns OFF the drain pump.
• If pump does not turn on, go to TEST #7.
08
On
RESERVED FOR FUTURE DEVELOPMENT
If selected, washer will beep and LED’s will flash.
On
LOW SPIN
On On
09
Allow up to 15 seconds for shifter to reposition. Spins basket from 0 to 500 RPM.
IMPORTANT: Water in tub must be drained before test. IMPORTANT: To activate Low Spin, RPM must read “0” and lid must be
closed with lid lock enabled. If lid is not closed, washer will beep and LED’s will flash.
• If motor does not spin, go to TEST #3a & 3b.
On
HIGH SPIN
On
On
10
Allow up to 15 seconds for shifter to reposition. Spins basket from 0 to maximum RPM.
To activate High Spin,
IMPORTANT: Water in tub must be drained before test. IMPORTANT: To activate High Spin, RPM must read “0” and lid must be
closed with lid lock enabled. If lid is not closed, washer will beep and LED’s will flash.
• If motor does not spin, go to TEST #3a & 3b.
On
GENTLE AGITATION
On On On
11
Allow up to 15 seconds for shifter to reposition. Shifts from idle motor to gentle CW/CCW agitation.
IMPORTANT: To activate Gentle Agitation, RPM must read “0” and lid must be closed with lid lock enabled. If lid is not closed,
washer will beep and LED’s will flash.
• If motor does not agitate, go to TEST #3a & 3b: Drive System (Shifter & Motor).
On On
HEAVY AGITATION
On
12
Allow up to 15 seconds for shifter to reposition. Shifts from idle motor to heavy CW/CCW agitation.
IMPORTANT: To activate Heavy Agitation, RPM must read “0” and lid must be closed with lid lock enabled. If lid is not closed,
washer will beep and LED’s will flash.
• If motor does not agitate, go to TEST #3a & 3b: Drive System (Shifter & Motor).
5-9
DIAGNOSTICS
FOR SERVICE TECHNICIANS ONLY
WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or electrical shock.
DIAGNOSTIC GUIDE
• A potential cause of a control not functioning
is corrosion on connections. Observe
connections and check for continuity with
an ohmmeter.
Before servicing, check the following:
• Make sure there is power at the wall
outlet.
• Connectors: Look at top of connector.
Check for broken or loose wires. Check
for wires not pressed into connector far
enough to engage metal barbs.
• Has a household fuse blown or circuit
breaker tripped? Time delay fuse?
• Are both hot and cold water faucets open
and water supply hoses unobstructed?
• Resistance checks must be made with
power cord unplugged from outlet,
and with wiring harness or connectors
disconnected.
• All tests/checks should be made with a
VOM or DVM having a sensitivity of 20,000
ohms per volt DC or greater.
• Check all connections before replacing
components. Look for broken or loose
wires, failed terminals, or wires not pressed
into connections far enough.
6-1
TROUBLESHOOTING GUIDE
FOR SERVICE TECHNICIANS ONLY
TROUBLESHOOTING GUIDE
NOTE: Always check for error codes first.
NOTE: Always check for error codes first.
Some tests will require accessing components.
For detailed troubleshooting procedures, refer to “Troubleshooting Tests” .
PROBLEM
WON’T POWER UP
• No operation
• No keypad response
• No LEDs or display
POSSIBLE CAUSE
No power to washer.
Check power at outlet, check circuit
breakers, fuses, or junction box connections.
Connection problem between AC plug and
main control.
Check the AC power cord for continuity.
Connections between main control and UI.
Main control problem.
User Interface problem.
WON’T START CYCLE
No response when Start Button
is pressed.
Lid lock mechanism not functioning.
Connections between main control and UI.
User Interface problem.
Main Control problem.
UI WON’T ACCEPT SELECTIONS
Connections between main control and UI.
User Interface problem.
CYCLE TIME LONGER
THAN EXPECTED
Main control problem.
Oversuds.
Off balance.
Weak suspension.
WON’T FILL
CHECKS & TESTS
No water supplied to washer.
Plugged filter/screen.
Drain hose installation.
Valve problem.
Main control problem.
WON’T DISPENSE FABRIC SOFTENER No water supplied to washer.
OR OXI
Obstruction in dispenser.
Valve problem.
Main control problem.
Water covering impeller?
WON’T AGITATE
Is lid lock showing open during cycle?
6-2
Check connections and continuity between
main control-J9 and UI.
See TEST #1: Main Control.
See TEST #4: Console and Indicators,
page 16.
1. Lid not closed due to interference.
2. Lock not closed due to interference.
3. See TEST #8: Lid Lock.
Check connections and continuity between
main control-J9 and UI.
See TEST #4: Console and Indicators.
See TEST #1: Main Control.
Check connections and continuity between
main control-J9 and UI.
See TEST #4: Console and Indicators.
See TEST #1: Main Control.
1. Verify use of HE detergent.
2. Excessive detergent usage.
1. Load is off balance.
2. Balance ring water leak.
Basket should not bounce up and down
more than once when pushed.
1. Check water connections to washer.
2. Verify hot and cold water supply is on.
Check for plugged filter or screen in the
water valve or hoses.
Check for proper drain hose installation.
See TEST #2. .
See TEST #1: Main Control.
1. Check water connections to washer.
2. Verify hot and cold water supply is on.
Clean obstruction from dispenser.
See TEST #2: Valves.
See TEST #1: Main Control.
See TEST #6: Water Level.
See TEST #8: Lid Lock.
2. Balance ring water leak.
Basket should not bounce up and down
more than once when pushed.
Weak suspension.
WON’T FILL
No water supplied to washer.
1. Check water connections to washer.
2. Verify hot and cold water supply is on.
Check for plugged filter or screen in the
water valve or hoses.
Check for proper drain hose installation.
See TEST #2. .
See TEST #1: Main Control.
Plugged filter/screen.
TROUBLESHOOTING
GUIDE (continued)
Drain hose installation.
Valve problem.
FOR SERVICE
TECHNICIANS ONLY
Main control problem.
WON’T DISPENSE FABRIC SOFTENER No water supplied to washer.
OR OXI
Obstruction in dispenser.
Valve problem.
Main control problem.
Water covering impeller?
WON’T AGITATE
Is lid lock showing open during cycle?
Drive belt.
Harness connections.
1. Check water connections to washer.
2. Verify hot and cold water supply is on.
Clean obstruction from dispenser.
See TEST #2: Valves.
See TEST #1: Main Control.
See TEST #6: Water Level.
See TEST #8: Lid Lock.
Verify that drive belt is not damaged.
Check harness connections between main
control and drive system.
See TEST #3a: Drive System–Shifter,
page 13.
See TEST #3b: Drive System–Motor,
page 14.
No tub movement or tub speed out of normal
range (obstruction/belt/motor).
See TEST #1: Main Control.
Shifter problem.
Motor problem.
Tachometer issue.
Main control problem.
6-3
TROUBLESHOOTING GUIDE (continued)
TROUBLESHOOTING
GUIDE TECHNICIANS
(continued)
FOR SERVICE
ONLY
Some tests will require accessing components. See Figures 7 & 8 for component locations.
For detailed troubleshooting procedures, refer to “Troubleshooting Tests” .
PROBLEM
WON’T SPIN
POSSIBLE CAUSE
Is lid lock showing open during the cycle?
Drive belt.
Harness connections.
Shifter problem.
Motor problem.
See TEST #3b: Drive System–Motor.
Tachometer issue.
No tub movement or tub speed out of normal
range (obstruction/belt/motor).
See TEST #1: Main Control.
Main control problem.
OVERFILLS
WON’T DRAIN
Pressure hose.
Valve problem.
Washer requires calibration.
Pressure transducer on main control.
Drain hose installation.
Plugged drain hose.
Obstructions to drain pump.
Harness connections.
INCORRECT WATER TEMPERATURE
Drain pump.
Main control problem.
Water hose installation.
Temperature thermistor.
POOR WASH PERFORMANCE
Please reference Use & Care Guide
See TEST #6: Water Level.
See TEST #2: Valves.
Perform washer calibration.
See TEST #1: Main Control.
Check for proper drain hose installation.
Make sure it is not inserted more than 4.5"
(113mm).
Check drain hose for obstructions.
Check tub sump under impeller plate &
basket for obstructions.
Check harness connections between main
control and drain pump.
See TEST #7: Drain Pump.
See TEST #1: Main Control.
Make sure inlet hoses are connected
properly.
See TEST #5: Temperature Thermistor.
Wrong option or cycle selection.
See TEST #1: Main Control.
1. Verify use of HE detergent.
2. Excessive detergent usage.
1. Washer not loaded properly.
2. Perform washer calibration.
1. Perform washer calibration.
2. See TEST #2: Valves.
3. See TEST #6: Water Level.
1. Overloaded washer.
2. Oversuds (see above).
3. Items caught in in tub sump.
4. Weak suspension.
See TEST #7: Drain Pump.
1. Check proper water supply.
2. Not using HE detergent.
3. Washer not loaded properly.
4. See TEST #2: Valves.
1. Washer not loaded properly.
2. Not using HE detergent.
3. Not using correct cycle.
4. Not using dispensers.
1. Washer overloaded.
2. Bleach added incorrectly.
3. Sharp items in tub.
Refer customer to “Use & Care Guide”
Customer codes: Wash LED on, Spin LED
on, Lid Lock LED flashing.
Service Diagnostic Mode Fault Codes.
See Customer Viewable Fault Codes
on page 5.
See Fault/Error Codes.
Main control problem.
Oversuds.
Load is tangling.
Incorrect water level.
Clothes wet after cycle is complete.
Load not rinsed.
Not cleaning clothes.
Fabric damage.
ERROR CODE INDICATED
CHECKS & TESTS
See TEST #8: Lid Lock.
Verify that drive belt is not damaged.
Check harness connections between main
control and drive system.
See TEST #3a: Drive System–Shifter.
6-4
TROUBLESHOOTING GUIDE (continued)
FOR SERVICE TECHNICIANS ONLY
WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
TROUBLESHOOTING TESTS
TEST #1: Main Control
This test checks for incoming and outgoing
power to and from main control. This test
assumes that proper voltage is present at
the outlet.
1. Unplug washer or disconnect power.
2. Remove console to access main control.
3. Check the AC power cord for continuity.
4. Verify that ALL connectors are inserted
all the way into the main control.
5. Plug in washer or reconnect power.
6. Is the “Diagnostic LED” ON or OFF?
 ON: (+5VDC present) continue to step 8.
 OFF: (+5VDC missing) proceed to step 7.
7. With a voltmeter set to DC, connect black
probe to J9-3 (Circuit Gnd) and red probe
to J9-1 (+5VDC).
 If +5VDC is present, go to step 8.
 If +5VDC is not present, go to step 9.
8. With a voltmeter set to DC, connect black
probe to J9-3 (Circuit Gnd) and red probe
to J9-8 (+13VDC).
 If +13VDC (and +5VDC) are present, and
UI is unresponsive, go to Test #4: Console
and Indicators, page 16.
 If +13VDC is not present, go to step 9.
9. Check if shifter assembly is affecting the
main control DC supplies.
a. Unplug washer or disconnect power.
b. Remove connector J2 from main control.
c. Plug in washer or reconnect power.
d. Recheck the DC voltages per steps 7 & 8.
 If the DC voltages return, replace shifter
assy.
 If one or more DC voltages are still missing,
go to step 10.
10. Check if console UI is affecting the main
control DC supplies.
a. Unplug washer or disconnect power.
b. Remove connector J9 from main control.
c. Plug in washer or reconnect power.
d. Recheck the DC voltages per steps 7 & 8.
Perform voltage checks inside header J9
on the board – do not short pins together.
 If the DC voltages return, replace console
UI.
 If one or more DC voltages are still missing,
go to step 11.
11. Main Control has malfunctioned.
a. Unplug washer or disconnect power.
b. Replace the main control.
c. Reassemble all parts and panels.
d. Plug in washer or reconnect power. Calibrate
washer and perform Automatic Test to
verify repair.
6-5
2. Remove console to access main control.
3. Check the AC power cord for continuity.
(See Figure 9, page 20.)
4. Verify that ALL connectors are inserted
all the way into the main control.
5. Plug in washer or reconnect power.
6. Is the “Diagnostic LED” ON or OFF? (See
Figure 3 below for LED location.)
8. With a voltmeter set to DC, connect black
probe to J9-3 (Circuit Gnd) and red probe to
J9-8 (+13VDC).
 If +13VDC (and +5VDC) are present, and
UI is unresponsive, go to Test #4: Console
and Indicators, page 16.
 If +13VDC is not present, go to step 9.
TROUBLESHOOTING GUIDE (continued)
FOR SERVICE TECHNICIANS ONLY
Main Control Board Connectors and Pinouts (Figure 3)
J9

J2-5
J2-4
J2-3
J2-2
J2-1
OPEN
BLK +13VDC
GRY -5VDC (CIRCUIT GND)
PNK RPM INPUT
BLU SHIFTER POSITION INPUT

J3-10
J3-9
J3-8
J3-7
J3-6
J3-5
J3-4
J3-3
J3-2
J3-1
GRY TEMP THERMISTOR INPUT
BLK TEMP THERMISTOR GND
OPEN
ORN FAB-SOFT VALVE (L1)
BRN OXI VALVE (L1)
BLU COLD VALVE (L1)
RED HOT VALVE (L1)
OPEN
OPEN
WHT NEUTRAL

J7-3 BLK NEUTRAL
J7-2 GRN CHASSIS GROUND
J7-1 BLK L1
WHT
WHT
WHT
WHT
WHT
WHT
WHT
BLK
+13VDC
BUZZER
CLOCK
DATA OUT
STROBE
-5VDC (CIRCUIT GND)
DATA IN
+5VDC

J15-4
J15-3
J15-2
J15-1
RED
WHT
BLU
YEL
LOCK SWITCH
NEUTRAL
LID SWITCH INPUT
LOCK SWITCH SOLENOID (L1)

J16-7
J16-6
J16-5
J16-4
J16-3
J16-2
J16-1
ORN MOTOR CCW WINDING (L1)
RED MOTOR CW WINDING (L1)
WHT MOTOR (NEUTRAL)
OPEN
LT BLU DRAIN PUMP MOTOR (L1)
WHT BLU SHIFTER MOTOR (NEUTRAL)
BRN SHIFTER MOTOR (L1)

LID LOCK
J15
J16
MOTOR
VALVES
TEMP
J3
DRAIN
J7
POWER
CORD
J9-8
J9-7
J9-6
J9-5
J9-4
J9-3
J9-2
J9-1
CONSOLE UI
SHIFTER
J2
=
represents pin-1

J9-Console UI

J2-Shifter
Diagnostic
LED
J7-Power Cord




J16-PSC Motor/Drain
J15-Lid Lock
6-6
J3-Temp/Valves
 If one or more DC voltages are still missing,
TEST #3a: Drive System – Shifter
go to step 10.
This test checks connections, shifter motor,
10. Check
if console
UIassembly
is affectingis the
main the
Resistance
should
be between 890–1.3k Ω .
9. Check
if shifter
affecting
switch,
and optical
sensor.
control
DCcontrol
supplies.
main
DC supplies.

If resistance
readings
are tens
of ohmsStrip
NOTE:
Refer to(continued)
Figure
4, “Shifter
Assembly
TROUBLESHOOTING
GUIDE
a. Unplug
washer
or disconnect
power.
outside
of
range,
replace
the
valve
assembly.
a. Unplug
washer
or disconnect
power.
Circuit” on page 14 for tests and measurements.
b. Remove
connector
J9
from
main
control.
 If resistance
b. Remove connector
J2 from
main control. TECHNICIANS
FOR
SERVICE
ONLY
readings
within range,
IMPORTANT:
Drain water
from are
tub before
c. Plug
in
washer
or
reconnect
power.
replace
main
control
and
calibrate
washer.
Perform
automatic
test
to
verify repair.
c. Plug in washer or reconnect power.
accessing bottom of washer.
d. Recheck
the
DC
voltages
per
steps
7
&
8.
Perform
automatic
test to–verify
repair.
d. Recheck the DC voltages per steps 7 & 8.
TEST
#3a: Drive
System
Shifter
Perform
voltage
checks
inside
header
J9
on
the
Functional
Check:
 If the DC voltages return, replace shifter assy.
This test checks connections, shifter motor,
board – do not short pins together .
1. Check
the shifter
electrical
connections

switch,
and and
optical
sensor.
If
one
or
more
DC
voltages
are
still
missing,
 If the DC voltages return, replace console UI.
TEST
#3a:
Drive
System
–
Shifter
by performing both the Spin AND Agitate
test
go to step 10.
NOTE:
Refer
to
Figure
4,
“Shifter
Assembly
 If one or more DC voltages are still missing,
test checks
connections,
shifter motor,
underThis
Manual
Test
Mode.
The
following
Strip
Circuit”
for
tests
and
measurements.
10.
Check
if
console
UI
is
affecting
the
main
go to step 11.
and
optical
sensor.
stepsswitch,
assume
that
this step
was unsuccessful.
control DC supplies.
IMPORTANT:
Drain
water
from tub before
NOTE:
Refer
to
Figure
4, “Shifter
11. a.Main
Control
has Shock
malfunctioned.
2. Unplug
washer bottom
or disconnect
power.Assembly Strip
Unplug
washer
or disconnect
power.
Electrical
Hazard
accessing
of washer.
Circuit” on page 14 for tests and measurements.
a. Unplug
washer
or disconnect
power.
3. Functional
Check to seeCheck:
if basket will turn freely.
b. Remove
connector
J9 from
main control.
Disconnect
power
before
servicing.
IMPORTANT: Drain water from tub before
b. Replace
the
main
control.
c. Plug
washerand
or reconnect
power.
 1.
Ifaccessing
basket
freely,
go
to electrical
step 4. connections
Replace
allinparts
panels
before
bottom
of washer.
Checkturns
the
shifter
and
c. Reassemble
all
parts
and
panels.
d. Recheck the DC voltages per steps 7 & 8.  If basket
by performing
both
thedetermine
Spin AND
does not turn
freely,
whatAgitate
operating.
d. Plug
in washer
orchecks
reconnect
power.
Calibrate
Perform
voltage
inside
header
J9 on the
Functional
Check:
test
under
Manual
Test
Mode.
The
is causing the mechanical friction or lockup.
washer
and
to death
verify. repair.
Failure
to–perform
do
so Automatic
can result
in
or
board
do not
short
pinsTest
together
following
steps
assume
that
this
step
was
1. Check
the shifter
and electrical
connections
4. Remove
console
to access
main control.
electrical
unsuccessful.
DC voltages return, replace console UI.
 If theshock.
by performing
boththe
theJ2Spin
Agitate test
5. 2.
Visually
check
that
andAND
J16 connectors
TEST
#2:
Valves
Unplug
washer
or
disconnect
power.
If
one
or
more
DC
voltages
are
still
missing,

under Manual
following
TEST #2: Valves
are inserted
all the Test
way Mode.
into theThe
main
control.
This testgochecks
the
electrical
connections
to step 11.
steps
assume
thatifthis
step was
Check
to see
basket
willunsuccessful.
turn freely.
This test checks the electrical connections
 3.
If visual checks pass, go to step 6.
to the
valves,
and
the
valves
themselves.
11.
Main and
Control
has
malfunctioned.
Unplug washer
or disconnect
power.
2.If basket
turns freely,
go to step
4.
to1.the
valves,
the
valves
themselves.

If
connectors
are
not
inserted
properly,
Check
the
relays
and
electrical
connections
a. Unplug washer or disconnect power.
3.If Check
to and
see
if basket
will turn
freely.

basket
does
not
freely,
1.toCheck
the by
relays
and electrical
reconnect
J2
J16
andturn
repeat
step
1.determine
theb.valves
performing
the Cold, connections
Hot, Oxi,
Replace
the
main
control.
to
the
valves
by
performing
the
Cold,
Hot,
what
is
causing
the
mechanical
 If basket turns freely, go to step 4. friction or
and
Fabric
Softener
tests
under
Manual
Oxi,
Fabric Valve
Softener
Valve
tests under Shifter lockup.
c. and
Reassemble
all parts
and
panels.
Motor:
Test
Mode. Each
test
activates
and test activates
Manual
Test
Mode.
Each
 If basket does not turn freely, determine what
d.
Plug
in
washer
or
reconnect
power.
Calibrate
ReRemove
m ovcausing
e c onconsole
nthe
ec tomechanical
r Jto
16access
fromfriction
mmain
ainorc olockup.
nt r o l.
control.
and deactivates
the
selected
valve. The 6. 4.
deactivates
the selected
valve.
The following
washer andsteps
performassume
Automaticone
Test to(or
verify
repair. With an is
ohmmeter,
verify
resistance
values
shown
following
more)
steps assume one (or more) valve(s) did not
5.4. Visually
check tothat
the
J2control.
and J16
Remove
console
access
mainpinouts:
valve(s)
did
not
turn
on.
below
across
the
following
J16
connector
connectors
are
inserted
all
the
way
into the
turn on.
5.
Visually
check
that
the
J2
and
J16
connectors
2.2. For
the
valve(s)
in
question
check
the
main
control.
TEST
#2: Valves
Component
J16 Connector Pinout
For
the valve(s)
in question
check the
are
inserted
all
the
way
into
the main
control.
individual
solenoid
valves:
Shifter
Motor
& 2 6.
This test
checksvalves:
the electrical connections
 If visual checks pass, goJ16,
to 1step
individual
solenoid
 If visual checks pass, go to step 6.
a. Unplug
or disconnect
power.
to thewasher
valves,
the valves power.
themselves.
a. Unplug
washerand
or disconnect
Resistance
should be between
to 3.5k Ω
.
 If connectors
are not2kinserted
properly,

b.b.Remove
console
to
access
main
control.
If
connectors
are
not
inserted
properly,
1.
Check
the
relays
and
electrical
connections
reconnect
J2
and
J16
and
repeat
step
1.
 If values are correct, reconnect J16 and
Remove console to access main control.
reconnect
J2
and
J16
and
repeat
step
1.
to the valves
by performing
the
Cold,
Hot,
Oxi,
c.c.Remove
connector
from
main
control.
proceedMotor:
to step 7.
Shifter
Remove
connector
J3J3from
main
control.
Refer
to main
control
diagram
on page
12.
and
Fabric
Softener
Valve
tests
under
Manual
Refer to main control diagram.
 6.
IfShifter
values
are open
or out ofJ16
range,
Motor:
Remove
connector
from main control.
Test Mode.
Each test
activates and
d. Check
harness
connection
to solenoid
go
to
step
13.
With
an
ohmmeter,
d. valves.
Check
harness
connection
to
solenoid
valves.
6. Rem ove c onnec tor J16 fverify
rom m aresistance
i n c o nt r o l.
deactivates the selected valve. The following
values
shown
below
across
the following
With
an
ohmmeter,
verify
resistance
values
shown
3.
Check
resistance
of
the
valve
coils
across
7. PlugJ16
in washer
or reconnect
power.
stepsresistance
assume oneof
(orthe
more)
valve(s)
not
3. Check
valve
coilsdidacross
connector
pinouts:
belowa across
the set
following
connector
thethe
following
pinouts:
following
J3 connector
pinouts:
turn
on. J3 connector
8. With
voltmeter
to AC,J16
connect
the pinouts:
Connector
blackComponent
probe to J16-2 (N) and redJ16
probe
to Pinout
Valv2.
e For the valve(s) in question check
Pinoutthe
J16, 1 & 2
Hot Vindividual
alve
J3, 1 & 4
solenoid valves:
J16-1Shifter
(L1).Motor
Activate shifter motor by switching
Colda.
ValvUnplug
e
J
3
,
1
&
5
between
Spin and
Agitate
washer or disconnect power.
Resistance
should
bemodes.
betweenEnergize
2k to 3.5k Ω .
Oxi Valve
J3, 1 & 6
outputs
Manual
Test Mode.
values
are correct,
reconnect J16 and
 Ifusing
b.Softener
Remove
control.
Fabric
Valveconsole to access main
J3, 1 &
7
proceed to step 7.
c. Remove
connector
J3 from
main control.
Resistance
should
be between
890–1.3k
Ω.
Refer to main control diagram.
 If values are open or out of range,
 If resistance readings are tens of ohms
go to step 13.
d. Checkofharness
connection
to solenoid
valves.
outside
range,
replace
the valve
3. Check resistance of the valve coils across
assembly.
7. Plug in washer or reconnect power.
the
following
J3
connector
pinouts:
8. With a voltmeter set to AC, connect the
 If resistance readings are within range,
replace
black probe to J16-2 (N) and red probe to
Valve main control and calibrate washer.
Pinout
Hot Valve
J3, 1 & 4
J16-1 (L1). Activate shifter motor by switching
Cold Valve
J3, 1 & 5 6-7 between Spin and Agitate modes. Energize
Oxi Valve
J3, 1 & 6
outputs using Manual Test Mode.
Fabric Softener Valve
J3, 1 & 7
WARNING
TROUBLESHOOTING GUIDE (continued)
FOR SERVICE TECHNICIANS ONLY
IMPORTANT: Lid must be closed with Lid Lock
Resistanceenabled
should
bethebetween
2k to 3.5k
to run
SPIN and AGITATE
tests.Ω.
 If values
are Itcorrect,
reconnect
J16 and
NOTE:
will take between
4-15 seconds
for
proceed
to
step
7.
the shifter to change states.
 If valuesare
open or
out of go
range,
If 120VAC
is present,
to step 9.

120VAC is not present, to step 17.
go to stepIf 13.
7. Plug in washer
or reconnect power.
Shifter Switch:
9. With a voltmeter
set to
DC, connect
8. With a voltmeter
set to AC,
connect
thethe
black
black
probe
to
J2-3
(Circuit
Gnd)
and
redJ16-1
probe to J16-2 (N) and red probe to
probe to J2-1
(Shiftermotor
Switch). by
In manual
test
(L1). Activate
shifter
switching
mode,
switch
between
Spin
and
Agitate
modes.
between
Spin washer
and Agitate
modes.power.
Energize
2. Unplug
or disconnect
toggle
between
0 and +5VDC.
outputsVoltage
usingshould
Manual
Test
Mode.
3. SPIN
Check
to VDC
see if basket will turn freely.
= +5
IMPORTANT: Lid must be closed with Lid Lock
 AGITATE
=turns
0 the
VDCfreely,
If basket
go and
to stepAGITATE
4.
enabled
to run
SPIN

If
voltage
corresponds
to
setting,
go to what
tests.
 If basket does not turn freely, determine
step
10.
is causing
the mechanical
or lockup.
NOTE: It will
take between
4-15friction
seconds
for
 If to
voltage
does not
switch, go to step 12.
the shifter
change
states.
4. Remove console to access main control.
Sensor: go to step 9.
 If 120VAC
is present,
5. Optical
Visually
check that the J2 and J16 connectors
10. With a voltmeter set to DC, connect the
 If 120VAC
is notallpresent,
to the
step
17.control.
areblack
inserted
the way into
main
probe to J2-3 (Circuit Gnd) and red
Shifter Switch:
 probe
If visual
checks
pass, go to step 6.
to J2-4
(+13VDC).

If +13VDC is
present,
go toconnect
stepproperly,
11. the
9. Witha Ifvoltmeter
set
to
connectors
are
not DC,
inserted
black probe
to
J2-3
(Circuit
Gnd)

If
+13VDC
is
not
present,
go
to
step
17.red
reconnect J2 and J16 and repeatand
step
1.
probe to
J2-1
(Shifter
Switch).
In
manual
11.
With
a
voltmeter
set
to
DC,
connect
the
black
6. Plugswitch
in washer
or reconnect
power.
Run the
test mode,
between
Spin and
Agitate
probe
to
J2-3
(Circuit
Gnd)
and
red
probe
to
Gentle
Agitationshould
test under
Manual
TestJ2-2
Mode.
modes.
Voltage
toggle
between
0
(RPM input). Slowly turn drum by hand. Voltage
and 7.
+5VDC.
With atoggle
voltmeter
set0 and
to AC;
connect black
should
between
+5VDC.
SPIN = probe
+5VDC
J16-5 is(N)
red probe
J16-6
Iftovoltage
notand
confirmed,
go totostep
12.
(CW
Winding).
AGITATE = 0IfVDC
voltage is confirmed, go to step 17.
 12.
Ifcorresponds
120VAC
is cycling
ON during
CW
Unplug washer
or disconnect
 If voltage
to setting,
go topower.
steprotation,
10.
go
to
step
8.
13.does
Tilt washer
back to access
bottom
 If voltage
not switch,
go to the
step
12.
of
the
washer
and
the
drive
motor
area.
 If 120VAC is not present, go to Test #1:
Optical Sensor:
MainVisually
Control,
page
14.
check
the12.
electrical connections
10.
If connections
are loose, reconnect
With a voltmeter
set to the
DC,
connect the
electrical
repeat
step 1. Gnd) and red
blackconnections
probe toand
J2-3
(Circuit
15. With
an ohmmeter,
the harness for
probe
to J2-4 check
(+13VDC).
continuity between the shifter and main control
 Ifthe
+13VDC
is present,
go below.
to step 11.
using
following pinouts.
See chart
 If +13VDC
is not
present,
Shifter
to Main Control
& Drain
Pump go to step 17.
Shifter Connector Pin-2 to Main Control J16-2
11. With a voltmeter set to DC, connect the
Shifter Connector Pin-3 to Main Control J16-1
black probe to J2-3 (Circuit Gnd) and red
Shifter Connector Pin-4 to Main Control J2-4
toPin-5
J2-2to (RPM
input).
Shifterprobe
Connector
Main Control
J2-3 Slowly turn drum
by
hand.
Voltage
should
Shifter Connector Pin-6 to Main Control J2-2toggle between 0
+5VDC.
Shifterand
Connector
Pin-7 to Main Control J2-1
voltage
is open
notgoconfirmed,
tostep
step

IfIfthere
is continuity,
stepof16.
If values
are
ortoout
range,go
go to
11.12.
IfIfthere
is no continuity,
replace the
voltage
is confirmed,
golower
to step 17.
 If values are correct, go to step 15.
machine harness and repeat step 1.
12.
Unplug
or
disconnect
power.
11.
Tilt washer
back
to access
the bottom
16.
Replace
thewasher
shifter
assembly.
of
the
and
the drive
motor area.
a.13.
Unplug
washer
or
disconnect
power.
Tiltwasher
washer
back
to access
the bottom
b. 12.
Replace
shiftercheck
assembly.
Visually
the
mounting
bracket
and
of the washer and the drive motor area.
c. electrical
Reassemble
all
parts
and
panels.
connections to the motor and shifter.
thepower.
electrical
in washer check
or reconnect
Calibrateconnections
d.14.
PlugVisually
visual
check
passes,
goverify
to step
 toIfand
the
shifter.
washer
perform
Automatic
Test to
repair.13.
17.
main
control.
If connections
are
loose, reconnect
IfReplace
visual
check
passes,
go to stepthe15.
a. Unplug
washerconnections,
or disconnect power.
electrical
reassemble
motor the
If connections
are loose, reconnect
b.Replace
the
main
control.
cover, andconnections
repeat step 1. and repeat step 1.
electrical
c. Reassemble all parts and panels.
13.
an ohmmeter,
ohmmeter,
thethe
harness
With
an
check
harness for
d.15.
Plug
inWith
washer
or reconnect check
power.
Calibrate
forcontinuity
continuity
the
control,
washer
and performbetween
Automatic
Test main
to
verifyshifter
repair. motor,
between
the
and main
usingusing
the the
following
See
andcontrol
run capacitor
followingpinouts.
test
chart
below.
points.
chart.
TEST
#3b:See
Drive
System – Motor
ThisMotor
test checks
motor, motor windings,
Harnessthe
Check
wiring,
and
start capacitor.
Motor
Connector
Pin-1 to Chassis Ground
Motor Refer
Connector
Pin-3 to
NOTE:
to Figure
5,Main
“PSCControl
MotorJ16-7
Strip
Motor
Pin-3
to Run
Pin-3
Circuit”
onConnector
page 15 for
tests
andCapacitor
measurements.
Motor Connector Pin-6 to Main Control J16-6
IMPORTANT: Drain water from tub before
Motor Connector Pin-6 to Run Capacitor Pin-1
accessing
bottom of washer.
Motor Connector Pin-9 to Main Control J16-5
1. Check the motor and electrical connections
If therethe
continuity,
go
totostep
14.
If there
byperforming
Gentle
or Heavy
test16.
isiscontinuity,
goAgitation
step
under
Manual
Test
Mode
on
page
9.
The
following
 If there is no continuity, replace the lower
the ashifter.
was unsuccessful.
8. toWith
voltmeter set to AC, connect black probe steps
 Ifassume
therethat
is this
nostep
continuity,
replace the lower
machine
harness
repeat
stepstep
1. 1.

If
visual
check
passes,
go
to
step
15.
machine harnessand
and
repeat
to J16-5 (N), red probe to J16-7 (CCW Winding).
14. With an ohmmeter, check the motor
If 120VAC is cycling ON during CCW Shifter Assy
 L1
N
windings at the following motor connections.
Motor Resistance 2k to 3.5k ohms
rotation, goMain
to step
9.
Control
Main Control
Motor Winding
Motor Pinout
 If 120VAC isK8not present, go to Test #1:
J16-1
Pin 2Winding J16-2
Pin 3
J7-3 Pins 4 & 6
J7-1
CW
120VAC
Main Control,
page 12.
Motor
Shifter Motor Relay
CCW Winding
Pins 3 & 6
Shifter Position
Input
9. Unplug washer or disconnect power.
Pin 7
J2-1
Shifter Switch
Resistance should be between 3.5 and 6 Ω .
RPM Input
J2-2
J2-3 from mainPin 5
Ground
Pin 6
10. RemoveCircuit
connector
J16
Optical  If values are open or out of range, replace
Sensor
+13VDC
J2-4
Pin 4
control. With an ohmmeter, verify resistance
motor.
values shown below across the following J16
Figure 4 - Shifter Assembly Strip Circuit (ShifterSwitch:
Open = SPIN,
Closed
If values
correct,
go=toAGITATE)
step
15.
pinouts:
Figureconnector
4 - Shifter
Assembly Strip Circuit (Shifter Switch
Openare
= SPIN,
Closed
= AGITATE)
Motor Winding
CW Winding
CCW Winding
J16 Connector Pinout
6-8
J16, 5 & 6
J16, 5 & 7
2. Unplug washer or disconnect power.
 If values are open or out of range, go to step 11.
3. Check to see if basket will turn freely.
 If values are correct, go to step 15.
(continued)
 If basket TROUBLESHOOTING
turns freely, go to step 4.
11.GUIDE
Tilt washer back
to access the bottom
of
the
washer
and
the
drive motor area.
TECHNICIANS ONLY
not turn SERVICE
freely, determine what
 If basket doesFOR
accessing
bottom
of washer.
12. Visually check the mounting
bracket and
is causing the mechanical friction or lockup.
electrical
connections
to and
the motor
and shifter.
1. Check
the motor
electrical
connections
4. Remove console to access main control.
by
performing
the
Gentle
or Heavy
 If visual check passes, go to step 13.
5. Visually check that the J2 and J16 connectors
Agitation test under Manual Test Mode.
are loose,
The following
stepsreconnect
assume the
that this step
 If connections
are inserted all the way into the main control.
was unsuccessful.
electrical
connections,
reassemble
motor
 If visual checks pass, go to step 6.
andwasher
repeat step
1.
2.cover,
Unplug
or disconnect
power.
 If connectors are not inserted properly,
13.
With anto
ohmmeter,
check the
3. Check
see if basket
willharness
turn freely.
Electrical
Shock
Hazard
reconnect
J2 and
J16 and
repeat step 1.
for
continuity
between
the
main
control,
motor,
 If basket turns freely, go to step 4.
Disconnect
before
servicing.
6. Plug inpower
washer or
reconnect
power. Run the
and run capacitor using the following test
Gentleall
Agitation
Manual
Test Mode.
 If See
basket
Replace
parts test
andunder
panels
before
points.
chart.does not turn freely, determine
what
is causing the mechanical friction or
operating.
7. With a voltmeter set to AC; connect black
Motorlockup.
Harness Check
probetotodo
J16-5
andresult
red probe
to J16-6or
Motor Connector Pin-1 to Chassis Ground
Failure
so(N)
can
in death
4. Remove
console
to access
Motor
Connector Pin-3
to Main Control
J16-7 main control.
(CW Winding).
electrical
shock.
Motor Connector Pin-3 to Run Capacitor Pin-3
5. Connector
VisuallyPin-6check
thatJ16-6the J2 and J16
 If 120VAC
is cycling
ON during CW rotation,
Motor
to Main Control
16. Replace
the shifter
assembly.
connectors
are
inserted
all the way into the
Motor Connector Pin-6 to Run Capacitor Pin-1
gowasher
to step 8.or disconnect power.
a. Unplug
control.
Motor main
Connector
Pin-9 to Main Control J16-5
 If 120VAC
not present, go to Test #1:
b. Replace
shifterisassembly.
visual
checks pass,
step 6.
is continuity,
go to go
stepto14.
 IfIfthere
Main Control, page 12.
c. Reassemble all parts and panels.
connectors
are replace
not inserted
 If Ifthere
is no continuity,
the lowerproperly,
8. With a voltmeter set to AC, connect black probe
reconnect
J2
and
J16
and
step 1.
d. Plug in washer or reconnect
power.
Calibrate
machine harness and repeat steprepeat
1.
to J16-5 (N),
probe.to J16-7
(CCW Winding).
washer
andredperform
Automatic
Test to
6. With
Plugan
in ohmmeter,
washer orcheck
reconnect
power. Run the
14.
the motor
verify
120VAC is cycling ON during CCW
 If repair.
Gentle
Agitation
test
under
Manual Test
windings at the following motor connections.
17. Replace
main
rotation,
go control.
to step 9.
Mode.
Motor
Winding
Motorconnect
Pinout black
a. Unplug
washerisornotdisconnect
present, go power.
to Test #1:
 If 120VAC
7. With
a voltmeter set to AC;
CW
Winding
Pins
4
& 6 to J16-6
probe to J16-5 (N) and red probe
Mainthe
Control,
12.
b. Replace
mainpage
control.
CCW(CW
Winding
Pins
3
&6
Winding).
or. disconnect
power.
9. Unplug washer
c. Reassemble
all parts
and panels.
Resistance
should
be between
and 6CWΩrotation,
.
 If 120VAC
is cycling
ON 3.5
during
d. Plug
reconnect
power.
Calibrate
10.in washer
Remove or
connector
J16 from
main
go
to
step
8.

If values are open or out of range, replace
washer
and an
perform
Automatic
Test to
control. With
ohmmeter,
verify resistance
verify repair.
 motor.
If 120VAC is not present, go to Test #1: Main
values shown below across the following J16
12.go to step 15.

If Control,
values arepage
correct,
TESTconnector
#3b: Drive
System – Motor
pinouts:
8. With a voltmeter set to AC, connect black
This test checks the motor, motor windings,
Motor
Winding
J16
Connector
Pinout
probe to J16-5 (N), red probe to J16-7
wiring, and start capacitor.
CW Winding
J16, 5 & 6
(CCW Winding).
NOTE:
CCWRefer
Winding to Figure 5, “PSC
J16, 5 & 7Motor
Strip Circuit” on page 15 for tests and
 If 120VAC is cycling ON during CCW
Resistance should be between 3.5 and 6 Ω .
measurements.
rotation, go to step 9.
IMPORTANT: Drain water from tub before
 If 120VAC is not present, go to Test #1: Main
Control.
WARNING
L1
Main Control
PSC Motor
J16-6
J7-1
CW TRIAC
CCW TRIAC
Run
Cap
J16-7
Main Control
Pin 6
1
CW Winding
CCW Winding
3
Pin 3
Pin 9
J16-5
Pin 1
J15-4
Main Control
J15-3
Lock Switch
Each Winding 3.5 to 6 ohms
Figure 5 - PSC Motor Strip Curcuit (shown in ON position)
Figure 5 - PSC Motor Strip Circuit (shown in ON position)
6-9
J7-3
N
machine harness and repeat step 1.
to J16-5 (N), red probe to J16-7 (CCW Winding).
14. With an ohmmeter, check the motor
 If 120VAC is cycling ON during CCW
windings at the following motor connections.
rotation, go to step 9.
Motor Winding
Motor Pinout
not present, go to Test #1:
 If 120VAC is
TROUBLESHOOTING
GUIDE
(continued)
CW Winding
Pins 4 & 6
Main Control, page 12.
CCW Winding
Pins 3 & 6
FOR
SERVICE
TECHNICIANS
ONLY
9. Unplug washer or disconnect power.
15. Test
Motor
Capacitor.
9. Unplug washer or disconnect power.
Resistance
should
be Run
between
3.5 and 6NOTE:
Ω . A faulty
capacitor may cause the motor to “hum”,
10.
Remove
connector
J16
from
main
open
outslowly.
of range, replace
10. Remove connector J16 from main control.  If values
not are
start,
or or
turn
control.
ohmmeter, verify
resistance
With With
an anohmmeter,
verify
resistance
motor.
values
shown
below
acrossacross
the following
J16
a. Disconnect one wire terminal from the
values
shown
below
the following
 If values
are correct, go to step 15.
capacitor.
connector
pinouts:pinouts:
J16 connector
b. Discharge capacitor by placing a resistance
Motor Winding
J16 Connector Pinout
across the terminals.
CW Winding
J16, 5 & 6
CCW Winding
J16, 5 & 7
c. With an ohmmeter, measure across the
terminals and note reading.
Resistance should be between 3.5 and 6 Ω .
 If a steady increase in resistance is noted,
 If values are open or out of range, go to step 11.
.r.
 If values are open or out of range, go to step 11.
continue to step 16.

If
values
are
correct,
go
to
step
15.
 If values are correct, go to step 15.
y.ly.
 If values
areControl
correct, go to step 15. PSC Motor
Main
 If the capacitor is either shorted or open,
11.11.TiltTilt
washer
to access
accessthethe
bottom
washerback
backtoto
bottom
L1 Tilt washer
replace capacitor, calibrate, andN repeat
11.
back
access the
bottom
of
the
washer
and
the
drive
motor
area.
of
the
washer
and
the
drive
motor
area.
mine
what of the washer and the J16-6
Main
Main Control
Pin 6
stepControl
1.
drive motor area.
ne what
1 bracket
12.
Visually
check
the
mounting
and
lockup.
12.
Visually
check
the
mounting
bracket
and
CW Winding
CW TRIACthe mounting
16.
steps
12. Visually
check
bracket and
Run
J15-4
ockup.
J15-3 did not
J7-3 correct the
J16-5If the preceding
J7-1
electrical
connections
to
the
motor
andPin 9
electrical
connections
to
the
motor
and
shifter.
Cap
CCW Winding
CCW
TRIAC
motor problem,
replace
the
main
control.
ontrol.
electrical
connections
to
the
motor
3 and shifter.
Lock Switch
ntrol.
shifter.
Pin 1
If
visual
check
passes,
go
to
step
13.

Pin 3
J16-7 go to step 13.
a. Unplug washer or disconnect power.
nnectors  If visual check passes,
nnectors
 If visual check passes,
go to step 13.
 If connections are loose, reconnect the
ntrol.
b. Replace the main control.
connections
areare
loose,loose,
reconnect
the
rol.
Each
Winding
3.5
to 6 ohms
 IfIfelectrical
connections
reconnect
the
connections,
reassemble
motor
electrical connections,
reassemble
motor motor
c. Reassemble all parts and panels.
electrical
connections,
cover,and
andrepeat
repeatstep
step
1. reassemble
cover,
1.
Figure
5
PSC
Motor
Strip
Circuit
ON position)
cover,
and
repeat
step
1.
erly,
d.(shown
Plug ininwasher
or reconnect power. Calibrate
rly,
13.
With
an
ohmmeter,
check
the
harness
tep
1.
washer
and
perform Automatic Test to
13.
With
an
ohmmeter,
check
the
harness
13.
With
an
ohmmeter,
check
the
harness
for
ep 1.
forcontinuity
continuitybetween
between
thethe
main
control,
motor,
verify
repair.
between
main
control,
motor,
for
continuity
the
main
control,
motor,
Runthe
the
and
runrun
capacitor
usingthe
thefollowing
following
test
Run
and
capacitor
using
the following
test
and
run
capacitor
using
test
stMode.
Mode.
points.
See
chart.
points.
See
chart.
points. See chart.
tblack
black
Motor Harness Check
Motor Harness Check
6-6
Motor Connector Pin-1 to Chassis Ground
6-6
Motor Connector Pin-1 to Chassis Ground
Motor Connector Pin-3 to Main Control J16-7
Wrotation,
rotation,
t#1:
#1:
WARNING
Motor Connector Pin-3 to Main Control J16-7
Motor Connector Pin-3 to Run Capacitor Pin-3
Motor Connector Pin-3 to Run Capacitor Pin-3
Motor Connector Pin-6 to Main Control J16-6
Motor Connector Pin-6 to Main Control J16-6
Motor Connector Pin-6 to Run Capacitor Pin-1
Motor Connector Pin-6 to Run Capacitor Pin-1
Motor Connector Pin-9 to Main Control J16-5
Motor Connector Pin-9 to Main Control J16-5
thereisiscontinuity,
continuity, go tostep
step14.
14.
 Ifthere
If Ifthere
is continuity,gogototo
step 14.
Ifthere
thereisisno
nocontinuity,
continuity,replace
replacethe
thelower
lower
ack
probe If Ifthere
is
no
continuity,
replace
ck probe
machineharness
harnessand
andrepeat
repeatstep
step1.1.the lower
nding).
machine
machine
harness
and
repeat
step 1.
ding).
14.
With
an
ohmmeter,
check
the
motor
14.With
Withan
anohmmeter,
ohmmeter, check
check the
14.
themotor
motor windings
WW
windings
atthe
thefollowing
following
motor
connections.
at the at
following
motor
connections.
windings
motor
connections.
Motor Winding
Motor Pinout
t#1:
#1:
Motor Winding
Motor Pinout
CW Winding
Pins 4 & 6
.r.
n
tance
ance
ng
J16
g J16
or Pinout
or Pinout
&6
&6
&7
&7
dd66 ΩΩ. .
CW Winding
CCW Winding
CCW Winding
Pins 4 & 6
Pins 3 & 6
Pins 3 & 6
Resistanceshould
shouldbe
bebetween
between3.5
3.5and
and66 ΩΩ. .
Resistance
Resistance
beorbetween
3.5 replace
and 6 Ω.

valuesshould
areopen
open
outofofrange,
range,
 IfIfvalues
are
or out
replace
motor. are open or out of range, replace
 If motor.
values
motor.

valuesare
arecorrect,
correct,go
gototostep
step15.
15.
 IfIfvalues
 If values are correct, go to step 15.
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
TEST #4: Console and Indicators
Console and Indicators Check:
This procedure checks the cycle selector
knob, indicators, buttons, beeper, and if it
exists—the 7-segment display.
1. Plug in washer or reconnect power.
6-10
2. Access the console’s electronic assemblies
and visually check that the electronics and housing
TEST #4: Console and Indicators
assembly is properly inserted into the front console.
Console and Indicators Check:
3. If visual check passes, replace the user
This procedure checks the cycle selector
TROUBLESHOOTING
GUIDE
interface
assembly.(continued)
knob, indicators, buttons, beeper, and if it
4. Reassemble all parts and
panels.
exists—the 7-segment
display.SERVICE TECHNICIANS
FOR
ONLY
in washer
or reconnect
power.
in washer
or reconnect
power.
2. 1.
To Plug
access
UI (User
Interface)
Test Mode, 5. Plug
8. Follow
procedure
under
TEST #4, “Console
2.perform
To access
UI
(User
Interface)
Test
Mode,
steps 1 and 2 of Activating the 6. Follow
procedure
underCheck”,
TEST #4 to, “verify
Console
and
Indicators
repair.
perform
1 and 2 ofModes.
Activating
the the cycle and Indicators Check”, to verify repair.
Servicesteps
Diagnostic
Turn
Some buttons do not light indicators:
Service
Diagnostic
Modes.
selector
knob until
the Turn
display or status
the
cyclecorrespond
selector knobas
until
the display or
LED’s
follows:
No beep
sound iswasher
heard (HE
models):
1. Unplug
or disconnect
power.
status LED’s correspond as follows:
1. Verify
that cycle
is set toelectronic
either
 “Rinse & Spin” LED On, “06” Displayed
2. Access
thesignal
console’s
assemblies
 “Rinse & Spin” LED On, “ 06 ” Displayed
“Soft” or and
“Loud.”
NOTE:
Pressing
andelectronics
holding
visually
check
that
the
and
on 7-segment
on 7-segment
the cyclehousing
signal button
for threeisseconds
willinserted into
assembly
properly
the console.
cycle signal.
the front
06 Enable/Disable
Sensing Soak
Wash Rinse
Spin
Done
2. Unplug
washer check
or disconnect
power.
3. If visual
passes,
replace the user
Press the START button to begin the UI test.
interface
assembly.
Press
the START button to begin the UI test. 3. Access the console’s electronic assemblies
 Upon entering the UI test mode, all LED’s
and visually
check that all
theparts
J9 connector
is
4. Reassemble
and panels.
 Upon
UI test
andentering
display (if itthe
exists)
will bemode,
turned all
ON.LED’s inserted
all the way into the main control.
display
it exists)
will will
be deactivate
turned ON.
5. Plug in washer or reconnect power.
and
Pressing
the(ifPOWER
button
4. If visual check passes, replace the user
the UI test
 Pressing
themode.
POWER button will deactivate interface
6. Follow
procedure under TEST #4, “Console
assembly.
the
UI
test
mode.
and
Indicators
Check”, to verify repair.
 Pressing the START button will toggle the
5. Plug in washer or reconnect power.
display, the
start,START
and status
indicators
and off.the
 Pressing
button
willon
toggle
No beep sound is heard (HE models):
6. Set Cycle Signal to either “Soft” or “Loud.”

When
rotating
the
cycle
selector
knob,
display, start, and status indicators on and Check
1. for
Verify
beepthat
tone.cycle signal is set to either “Soft”
off.each click “indent” toggles the “Done”
or “Loud.” NOTE: Pressing and holding the
7. If beeper
stillsignal
does not
emit afor
tone,three
the main
LED as well as the associated cycle LED.
cycle
button
seconds will
 When rotating the cycle selector knob,
control
has
malfunctioned:
Enable/Disable
the
cycle
signal.
 Pressing each button will toggle its
each
click “indent”
toggles
the “Done”
a. Unplug washer or disconnect power.
respective
indicator(s)
ON or OFF.
2. Unplug washer or disconnect power.
b. Replace the main control.
LED
as of
well
the associated
None
theas
indicators
light up: cycle LED.
3. Access all
theparts
console’s
electronic assemblies
c. Reassemble
and panels.
1. Unplugeach
washer
or disconnect
power.
 Pressing
button
will toggle
its respective
and visually check that the J9 connector is
d. Plug inserted
in washer or
Calibrate
or OFF.
2.indicator(s)
Access theON
console’s
electronic assemblies
allreconnect
the waypower.
into the
main control.
washer and perform procedure under TEST #4,
and
visually
check
that
the
J9
connector
is
None of the indicators light up:
4. Ifand
visual
check
passes,
replace
“Console
Indicators
Check”,
to verify
repair. the user
inserted all the way into the main control.
interface
assembly.
1. Unplug washer or disconnect power.
5. Plug in washer or reconnect power.
2. Access the console’s electronic assemblies
and visually check that the J9 connector is
6. Set Cycle Signal to either “Soft” or “Loud.”
inserted all the way into the main control
Check for beep tone.
3. Visually check that the user interface
7. If beeper still does not emit a tone, the main
assembly is properly inserted in the
control has malfunctioned:
console.
a. Unplug washer or disconnect power.
4. If both visual checks pass, follow procedure
b. Replace the main control.
under TEST #1, “Main Control” to verify
supply voltages.
c. Reassemble all parts and panels.
 If supply voltages are present on the main
d. Plug in washer or reconnect power. Calibrate
control, go to step 5.
washer and perform procedure under
TEST #4, “Console and Indicators Check”,
 If supply voltages are not present, replace
to verify repair.
the main control and calibrate washer (p.
4). Perform Automatic Test to verify repair.
Go to step 6.
5. Replace the user interface assembly.
6. Reassemble all parts and panels.
7. Plug in washer or reconnect power.
6-11
3. Unplug washer or disconnect power.
4. Remove console to access main control.
5. Remove connector J3 from the main
control. With an ohmmeter, measure the
resistance of the temperature thermistor
between pins J3-9 and J3-10. Verify that the
approximate resistance, shown in the table
below, is within ambient temperature range.
TROUBLESHOOTING GUIDE (continued)
FOR SERVICE TECHNICIANS ONLY
WARNING
THERMISTOR RESISTANCE
Approx. Temperature
Approx. Resistance
F°
C°
(K )
32
0
163
41
5
127
50
10
100
59
15
79
68
20
62
77
25
50
86
30
40
95
35
33
104
40
27
113
45
22
122
50
18
131
55
15
140
60
12
149
65
10
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
TEST #5: Temperature Thermistor
This test checks valves, main control,
temperature thermistor, and wiring.
1. Check the cold valve by performing Cold
Valve test under Manual Test Mode.
If cold water is being dispensed, proceed
to step 2.
 If hot water is being dispensed, verify proper
hose connection.
2. Check the hot valve by performing Hot Valve
test under Manual Test Mode.
 If hot water is being dispensed, proceed to
step 3.
 If cold water is being dispensed, ensure that
household hot water is present.
3. Unplug washer or disconnect power.
4. Remove console to access main control.
5. Remove connector J3 from the main control.
With an ohmmeter, measure the resistance
of the temperature thermistor between pins
J3-9 and J3-10. Verify that the approximate
resistance, shown in the table (this page),
is within ambient temperature range.
the pressure dome
6. Check to ensu
the lower cabinet a
by the back panel.
7. Verify there is n
the hose or dome.
control and blow in
or debris.
8. Check hose fo
9. If the preceding
problem, replace m
washer. Perform A
TEST #7: Drain
Perform the follow
not drain.
NOTE: Refer to Fig
Circuit” for tests an
IMPORTANT: Dra
accessing bottom
1. Check for obst
 If the resistance is within the range shown
Clean and then pe
 If theinresistance
within
the table, go toisstep
6. the range shown
2. Check the drain
inthe
table,
go to
step or
6.close to zero,
If the
resistance
is infinite
connections by per
replace the tem perature therm istor assem bly.
Test Mode
 If the resistance is infinite or close Manual
to
NOTE: Most thermistor errors are a result
steps
assume
that
zero,
replacebeing
theouttemperature
of the resistor
of range. If the thermistor
3. Unplug washe
assembly.
temperature thermistor malfunctions, the
4. Remove conso
washer will default to pre-programmed
NOTE:
Most
thermistor
errors
are
a
result
5. Visually check
wash settings.
of6. the
resistor being out of range. If the
inserted all the wa
If the thermistor is good, replace main
temperature
thermistor
malfunctions,
the

If visual check
control and calibrate washer. Perform Automatic
washer
willrepair.
default to pre-programmed  If connector is
Test to verify
reconnect J16
wash settings.
6. If the thermistor is good, replace main control
and calibrate washer. Perform Automatic
Test to verify repair.
TEST #6: Water Level
This test checks the water level sensing
components. NOTE: Usually, if the pressure
transducer malfunctions, the washer will
generate a long fill, or long drain error.
1. Check the functionality of the pressure
transducer by running a small load cycle.
The valves should turn off automatically
after sensing the correct water level in the
tub. The following steps assume that this
step was unsuccessful.
2. Drain the tub until all water has been
removed.
3. Unplug washer or disconnect power.
6-12
TROUBLESHOOTING GUIDE (continued)
FOR SERVICE TECHNICIANS ONLY
4. Remove console to access main control.
5. Check hose connection between the
pressure transducer on the main control
and the pressure dome attached to the
tub.
6. Check to ensure hose is routed correctly
in the lower cabinet and not pinched or
crimped by the back panel.
7. Verify there is no water, suds, or debris in
the hose or dome. Disconnect hose from
main control and blow into hose to clear
water, suds, or debris.
8. Check hose for leaks. Replace if needed.
9. If the preceding steps did not correct the
problem, replace main control and calibrate
washer. Perform Automatic Test to verify
repair.
The following steps assume that this step was
unsuccessful.
3. Unplug washer or disconnect power.
4. Remove console to access main control.
5. Visually check that the J16 connector is
inserted all the way into the main control.
 If visual check passes, go to step 6.
 If connector is not inserted properly,
reconnect J16 and repeat step 2.
WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
TEST #7: Drain Pump
Perform the following checks if washer does
not drain.
NOTE: Refer to Figure 6, “Drain Pump Strip
Circuit” for tests and measurements.
IMPORTANT: Drain water from tub before
accessing bottom of washer.
1. Check for obstructions in the usual areas.
Clean and then perform step 2.
2. Check the drain pump and electrical
connections by performing the Drain Test
under Manual Test Mode.
6-13
TROUBLESHOOTING GUIDE (continued)
FOR SERVICE TECHNICIANS ONLY
Console Electronics & Valves (Figure 7)
AC Cord
Cold Water Valve
Temperature
Thermistor
Fabric Softener Valve
Hot Water Valve
Oxi Valve
Pressure Hose
J2
J16
J7
J9
J15
J3
Main Control Board
User Interface
Drain Pump and Drive System (Figure 8)
Shaft Pulley
Shifter Assy
PSC Motor
Connector
Shifter Assy
Connector
PSC Motor
Counterweight
Motor Pulley
Drain Pump
Drive Belt
Drain Hose
Run Capacitor
Specifications
Voltage:
Frequency:
Max. Amps:
Circuit Protection:
Water Pressure:
Drain Height:
Operating Temperature Range:
WASHER SPECIFICATIONS
90-140 VAC
57-63 HZ
12.0A
15A Instantaneous Type Fuse (Main Control)
15-125 PSI
34 in. to 8 ft. (86 cm to 244 cm)
40 - 115° F (4.5 - 46° C)
6-14
Wiring Diagram
WIRING DIAGRAM
Washer
IMPORTANT: Electrostatic discharge may cause damage to machine control electronics. See page 1 for
ESD information.
NOTE: Schematic shows shifter in SPIN position, lock switch open, and motor off.
Main Control
Power
Cord
J2
1
2
3
L1
GND
N
Chassis Ground
White
Water Valves
890 to 1.3k ohms
Red
Hot
Brown
6
Fabric Orange
softener
7
Water Temperature
Thermistor
+13vdc
4
Oxi
Gray
Circuit Ground
3
5
Black
RPM input
2
Blue
Not included
on all models
Shifter Position
input
J3
1
Cold
Pressure
Hose to TUB
Black
White
White
White
White
White
White
White
Spin
1
Blue
2
Pink
7
6
Gray
3
Agitate
Optical
Sensor
Circuit
5
4
Black
4
5
Brown
3
White/Blue
2
Tan
1
120Vac Motor
Motor Resistance
2k to 3.5k ohms
Drain Pump
120Vac Motor
8
9
10
Lt. Blue
J16
1
Circuit Ground
2
1
Motor Resistance
14 to 25 ohms
2
Temperature
input
3
10C (50) 97K to 102K
25C (77) 49K to 51K
40C (104) 26K to 27.2K
Console UI
Shifter
J7
4
On Board
Pressure
Transducer
5
A
J9
1
2
3
4
5
6
7
8
6
B
+5Vdc (L1)
7
Data In
Motor Run
Capacitor
White
9
Red
6
1
3 Yellow
Circuit Ground
PSC Motor
CW winding
Each Winding
3.5 to 6 ohms
3
CCW winding
Orange
Strobe
Green / Yellow
Data Out
1
Motor Frame
Clock
Buzzer Drive
13vdc
Chassis Ground
J15
Red
4
Blue
2
1
Lock Switch
White
3
Lid
Switch
input
Lid Lock
Lid Switch
Yellow
Single 40 ms Pulse
to Latch or Unlatch
120Vac
Lock Switch Solenoid
85 to 155 ohms
Figure 9 - Wiring Diagram
Legend
7-1
DO NOT REMOVE OR DESTROY
PRODUCT SPECIFICATIONS
AND
WARRANTY INFORMATION SOURCES
IN THE UNITED STATES:
FOR PRODUCT SPECIFICATIONS AND WARANTY INFORMATION CALL:
FOR WHIRLPOOL PRODUCTS: 1-800-253-1301
FOR KITCHENAID PRODUCTS: 1-800-422-1230
FOR ROPER PRODUCTS: 1-800-447-6737
FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL:
THE TECHNICAL ASSISTANCE LINE: 1-800-832-7174
HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN
AUTHORIZED IN-HOME SERVICE PROFESSIONAL
FOR LITERATURE ORDERS:
PHONE: 1-800-851-4605
FOR TECHNICAL INFORMATION AND SERVICE POINTERS:
www.servicematters.com
IN CANADA:
FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL:
1-800-461-5681
FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL:
THE TECHNICAL ASSISTANCE LINE: 1-800-488-4791
HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN
AUTHORIZED IN-HOME SERVICE PROFESSIONAL