Samsung iDCS Release 2/OfficeServ Specifications

Release 2
Digital Communications System
General Description
Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA. SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation or
use of information presented in this manual.
Publication Information
SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise
information in this publication for any reason.
SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to
make changes in design or components of equipment as engineering and manufacturing may
warrant.
Copyright 2005
Samsung Telecommunications America
All rights reserved. No part of this manual may be reproduced in any form or by any means—
graphic, electronic or mechanical, including recording, taping, photocopying or information
retrieval systems—without express written permission of the publisher of this material.
PRINTED IN USA
04/05
TABLE OF CONTENTS
PART
1
2
DESCRIPTION
PAGE
SYSTEM OVERVIEW
1.1
SIZE AND CONFIGURATION ..................................................................................................1.2
1.2
TECHNOLOGY ............................................................................................................................1.5
1.3
PROGRAMMING ........................................................................................................................1.6
HARDWARE DESCRIPTIONS
2.1
KEY SERVICE UNIT......................................................................................................................2.1
2.2
EXPANSION CABINETS ............................................................................................................2.1
2.3
MAIN CONTROL PROCESSOR (SMCP1) ..............................................................................2.1
2.4
INTERFACE CARDS ....................................................................................................................2.2
2.5
STATION EQUIPMENT ..............................................................................................................2.6
2.5.1 iDCS SERIES EQUIPMENT ..........................................................................................2.6
2.5.2 DCS SERIES EQUIPMENT ............................................................................................2.8
2.5.3 OFFICESERV™ ITP-5000 SERIES EQUIPMENT....................................................2.11
3
SPECIFICATIONS
3.1
ELECTRICAL SPECIFICATIONS................................................................................................3.1
3.2
DIMENSIONS AND WEIGHTS ................................................................................................3.1
3.3
ENVIRONMENTAL LIMITS ........................................................................................................3.2
3.4
CABLE REQUIREMENTS............................................................................................................3.2
3.5
SYSTEM TONES ..........................................................................................................................3.2
3.6a KEYSET LED INDICATIONS ......................................................................................................3.4
3.6b TERMINAL STATUS INDICATIONS ........................................................................................3.4
3.7a RESERVE POWER DURATION ESTIMATES ..........................................................................3.5
3.7b RESERVE POWER DURATION ESTIMATES (WITH/WITHOUT SVMi) ..........................3.6
4
BUSINESS FEATURE PACKAGE
4.1
SYSTEM FEATURES DESCRIPTIONS......................................................................................4.3
4.2
STATION FEATURES DESCRIPTIONS ..................................................................................4.29
4.3
DISPLAY FEATURES DESCRIPTIONS ..................................................................................4.36
4.4
SAMPLE SMDR PRINTOUT WITHOUT CALLER ID ........................................................4.43
4.5
SAMPLE SMDR PRINTOUT WITH CALLER ID/ANI NUMBER ......................................4.44
4.6
SAMPLE UCD REPORT............................................................................................................4.46
4.7
UCD CALL STATISTICS............................................................................................................4.46
4.8
UCD AGENT STATISTICS ........................................................................................................4.48
4.9
SAMPLE TRAFFIC REPORT ....................................................................................................4.49
4.10 TRAFFIC REPORT OVERVIEW ..............................................................................................4.50
5
GENERAL USER INFORMATION
5.1
RADIO FREQUENCY INTERFERENCE....................................................................................5.1
5.2
FCC REQUIREMENTS ................................................................................................................5.1
5.3
TELEPHONE COMPANY INTERFACES ..................................................................................5.2
5.4
SAFETY TESTS..............................................................................................................................5.3
5.5
MUSIC ON HOLD WARNING ..................................................................................................5.3
5.6
EQUAL ACCESS REQUIREMENTS ..........................................................................................5.3
5.7
DISA WARNINGS ........................................................................................................................5.4
KEY SYSTEM DEALER AGREEMENT..................................................................................................5.5
iDCS 100 R2/OfficeServ General System Diagram
iDCS 28 Button Keyset
iDCS 18 Button Keyset
LCD 24B Keyset
LCD 12B Keyset
iDCS 64 Button
AOM
iDCS 8 Button Keyset
7 Button Keyset
iDCS 14 Button
AOM
Single Line Telephone
ITP-5012L Keyset
64 Button AOM
32 Button AOM
ITP-5021D Keyset
110/220V AC
Door Phone
System Programming
Remote Programming
Computer Telephony
Integration
48 VDC Battery
Backup
Telephone Lines
-Loop/Ground
Start
-DID
-Tie Line
-T1
-ISDN PRI/BRI
Printer or Call
Accounting System
Loud Bells
Integrated
Voice Mail &
Auto Attendant
External Music
Sources
1.1
External Paging
4 Zones
PART 1. SYSTEM OVERVIEW
1.1 SIZE AND CONFIGURATION
The iDCS 100 Release 2/OfficeServ is a digital VoIP enabled telephone system designed for small businesses. It can
operate with the functionality of a square key system, PABX or a combination of both (hybrid). The iDCS 100
Release 2/OfficeServ employes the very latest DSP (Digital Signal Processor) digital technology. With integrated
Media Gateway Cards (MGI), local IP keysets, remote IP keysets and IP networking are easily and economically
added as needed.
The iDCS 100 Release 2/OfficeServ offers a variety of interface cards that allow connection to the public telephone network or to private networks. These are generally referred to as trunk cards. Three types of telephones
can be connected to the system: 1) Keysets, 2) Standard Telephones and 3) IP Keysets. Proprietary digital phones
called “keysets” connect to digital line interface cards (DLI). Standard telephones generally called “single line sets”
connect to single line interface cards (SLI). In addition, DLI station ports are used to connect peripheral devices
such as door phones and add-on modules. Miscellaneous circuits are provided to allow such optional features as
external paging, music on hold, background music, common audible devices, alarms and emergency power failure telephones. Samsung IP keysets are connected to the system via a TCP/IP network.
All keysets utilize a single PCB with surface-mounted components assuring the highest product quality and long
life. Samsung’s customary large, easy-to-read displays and LEDs in the button design make them much easier to
use. In many instances, sophisticated features are made simple through the use of friendly display prompts or
push-on/push-off feature keys.
Expanding the iDCS 100 Release 2/OfficeServ system is both economical and easy. Begin with the basic Key
Service Unit and then add an expansion cabinet as your business grows (See Figure 1–1, Figure 1–2).The KSU has
8 keyset ports and 3 universal card slots that can be used for stations, trunks or 2x4 combination cards. In addition, the KSU has dedicated slots for a 2SLI card and a miscellaneous function card.There is one of two expansion
cabinets to choose from (type-A or type-B). A type-A expansion cabinet adds a further 3 universal slots and a dedicated slot for a Samsung Plug-In Voice Mail card or a T1/PRI card. A type-B expansion cabinet adds a further 2 universal slots and two dedicated slots for a Samsung Plug-In Voice Mail card and a T1/PRI card.The systems low density card design allows greater flexibility when configuring a system for the right combination of lines and stations. A removable memory card makes it convenient to upgrade to future feature packages as well as providing
quick and easy servicing.The maximum quantities of the various station and trunk types can be seen in the table
1–1.
1.2
1.3
1.4
MAXIMUM DEVICE QUANTITIES
DEVICE TYPE
PSU WITHOUT SVM
PSU WITH SVM
Stations (SLT’s & DLI Devices)
56
48
DLI Devices (Keysets/AOMs/DPIMS)
56
48
Single Line Telephones
42
34
Loop Start Lines
36
36
BRI Circuits
24
24
BRI Channels
48
48
E&M Trunks
12
12
SVMi-8/SVMi-8E Ports
0
8
SVMi-4/SVMi-4E Ports
0
4
T1/PRI Digital Trunks
1(24)
1(24)
VoIP Keysets
64
64
Media Gateway Ports (MGI)
48
48
TABLE 1-1
CONFIGURATION NOTES
1.
2.
3.
4.
5.
6.
7.
8.
9.
Only one 2 SLI card can be installed in the system.
Only one SMISC card can be installed in the system, either a SMISC3 or a SMISC4 card.
Up to six expansion cards can be installed in the system with a type B Expansion Cabinet and five slots for a
type A Expansion Cabinet.
Only one SVM card can be installed in the system.
Installing either the SVMi-8E or SVMi-4E reduces the system by one card slot. The base SVMi-8E with 4 ports
uses up 4 SEPUs and with 8 ports uses 6 SEPUs. The SVMi-4E does not use up any SEPUs.
Only eight KDbs can be installed in the system and they must be installed on keysets connected to the (8)
eight 2B+D ports on the KSU motherboard.
Only one TE/PRI card can be installed in the system.
Maximum of 3 MGI3 cards per system. Must be installed in base cabinet only. Each MGI3 card uses one universal card slot.
VoIP keysets do not use station cards. Each VoIP telephone requires one MGI3 port only when in use. 64 VoIP
telephones share the 48 MGI ports. (IP phone to IP phone calls do not use MGI resources when both IP
phones are on the same network).
1.2 TECHNOLOGY
System switching is accomplished by means of a custom IC “engine” that provides 128 switchable digital channels. Each of the 128 digital channels is automatically assigned to carry voice or data as required by system operation in a PCM format. In addition to the 128 channels mentioned above , the system also utilizes Digital Signal
Processors or DSPs. Each DSP may be configured by the switching control program as a DTMF receiver or a C.O.
tone detector on a per-call basis. The engine chip contains four DSPs and four more are added when an SMISC
card is installed. This means that the system contains a total of eight DSP channels when fully expanded. The DSP
channels are fully shared throughout the system as a common resource.
1.5
MEMORY
The system operates using stored program control.The operating program (MPP) is stored in 32MB of SDRAM. All
specific customer data is stored in 16MB of flash memory. The SDRAM, SRAM and the 512K of boot ROM are contained on the removable SMCP1 card. The SRAM containing customer database is protected by a super capacitor
providing seven days of memory protection in the event of loss of AC power to the system.
MICROPROCESSORS
The iDCS 100 Release 2 uses distributed processing. The system’s primary processor is a 32 bit Motorola®
MPC855T operating at a clock speed of 50MHz located on the SMCP1 card. Signal processing is accomplished on
the main KSU board by a Motorola® MC68EC00 operating at 16 MHz. A third level of processing happens in the
digital keyset.
1.3 PROGRAMMING
The iDCS 100 Release 2 comes with default data. This data provides for operation within seconds after applying
power. All trunks and stations are assigned according to the default numbering plan. This numbering plan is flexible and may be changed if so desired.The technician customizes this default data to meet the end user’s requirements.
The system can be programmed from any display keyset without interrupting normal system operation.There are
three levels of programming: TECHNICAL, CUSTOMER and STATION. The technician level has access to all programs and can allow the customer access to system programs as needed. Technician and customer access are
controlled by different security passcodes.
The iDCS 100 Release 2 also allows the use of a proprietary windows based computer program called OfficeServ
Manager (OSM). This permits a technician to program the system using a personal computer. OSM can be used
on-site to modify the customer database or to download (save) the entire customer database to a file.This file can
then be saved as a backup and uploaded when required to restore the database.
Through the use of modems, or a TCP/IP LAN connection; OSM can access an iDCS 100 Release 2 system remotely (off-site) to make database changes or perform uploads or downloads of the customer database as if the technician were on-site. When accessing the system via the LAN port, the customer’s LAN must allow access through
their firewall for remote access.
1.6
PART 2. HARDWARE DESCRIPTIONS
FIGURE 2-1
FIGURE 2-2
2.1 KEY SERVICE UNIT
The iDCS 100 Release 2 (see Figure 2–1) is a metal cabinet containing the following:
•
•
•
•
•
A power supply (120 VAC) with battery backup (48VDC) connection
Processing, switching and power management.
Eight 2B + D digital keyset interfaces
One MOH/BGM input source (switch selectable between internal chimes and external input)
One page output
2.2 EXPANSION CABINETS
One of two optional cabinets may be used (see Figure 2–2) and they consist of a metal case containing a backplane PCB. The first type of expansion cabinet (type-A) comes with connectors for three expansion cards and a
fourth connector for either a Samsung Plug-In Voice Mail Card or a Digital Trunk Card (TE/PRI).The second type of
expansion cabinet (type-B) comes with connectors for two expansion cards and a third for a Samsung Plug-In
Voice Mail card and a fourth for a Digital Trunk Card (TE/PRI).The expansion cabinet (type-A or type-B) is installed
to the right of the basic KSU and connects to the KSU motherboard via a ribbon cable and two pairs of wires.
2.3 MAIN CONTROL PROCESSOR - SMCP1
To operate the KSU must be equipped with the SMCP1 card installed in the dedicated MEM slot. The SMCP1 provides the following:
•
•
•
•
Switching function, 32 bit Motorola® MPC855T processor, 50 MHz
32 MB SDRAM for Operating System
1 MB SRAM (battery backed up) for Customer Database
16 MB Flash Memory for System Software and Customer Database Backups.
2.1
•
•
•
One (1) SIO port, DB9 pin connector
One (1) LAN port (TCP/IP)
Five (5) Status Indication LEDs
2.4 INTERFACE CARDS
2 SLI
This card is installed in a dedicated slot on the KSU motherboard. The card provides two single line telephone
interfaces equipped with OPX protection and the ability to provide a loop disconnect signal.This is the same card
used on the DCS Compact and 50si.
2 x 4 DLI
This card provides two Caller ID-compatible loop start C.O. interfaces and four 1B+D DLI ports. KDb’s cannot be
used with this card. This is the same card used on the DCS Compact and 50si.
S8DLI
This card provides eight 1B+D DLI ports. KDb’s cannot be used with this card.
2 x 4 SLI
This card provides two Caller ID-compatible loop start C.O. interfaces, four SLI ports for industry standard single
line telephones and the ability to provide a loop disconnect signal.
NOTE: This card does not provide OPX protection. This is the same card used on the DCS Compact and 50si.
S8SLI
This card provides eight SLI ports for industry standard single line telephones and the ability to provide a loop
disconnect signal.
NOTE: This card does not provide OPX protection.
S3TRK
This card provides three Caller ID-compatible loop start C.O. interfaces with power failure transfer on the first two
ports.
S6TRK
This card provides six Caller ID-compatible loop start C.O. interfaces.
2 E & M x 4 DLI
This card provides two two wire (TL11M) tie line interfaces and four 1B+D DLI ports. KDb’s cannot be used with
this card. This is the same card used on the DCS Compact.
S4BRI
This card provides 4 ISDN Basic Rate Interface (BRI) S/T circuits with the ability to support two channels per circuit
for a total of 8 channels. A system can have up to six of these cards. These S/T circuits can be configured for station or trunk use. An NT1 is required for connection to a telephone company BRI circuit.The BRI card requires that
an SPLL daughter board be installed in the KSU.
2.2
SMGI3 (MEDIA GATEWAY INTERFACE)
The SMGI3 card supports up to 16 VoIP channels.There are 8 embedded on the card. An additional 8 channels can
be added by pluging in the MGI3 Daughterboard.
The SMGI3 card has the following capabilities on a per channel basis:
•
•
•
•
•
•
•
•
•
•
•
H.323 IP Trunking (VoIP connections to other H.323 gateways
SIP IP Trunking
ITP Keysets (local and remote)
IP Networking (networking multiple iDCS 100 Release 2 and iDCS 500 Release 2 systems)
G.723.1 (5.3k - 6.4k) CODEC
G.729 (8k) CODEC
G.729A (8k) CODEC
G.711 (64k) CODEC
T.38 Fax CODEC
Out-of-band signalling of DTMF tones
Inband signalling of DTMF tones
Note: A maximum of 3 SMGI3 cards can be installed per iDCS 100 Release 2 system for a total of 48 VoIP channels.
SMGI3 can only be installed in any universal slot in the base cabinet.
TE/PRI
When programmed as a T1 this card provides up to 24 trunk circuits in any combination of the following:
•
•
•
•
Loop start lines
DID (Direct Inward Dialing)
Ground start lines
E & M tie lines or two way DID calling
When the card is programmed as a PRI it will provide 23 bearer channels and 1 data channel (23B+D). This card
can only be installed when a Type A or Type B expansion cabinet is installed.
SPLL Daughter Board
This daughter board is required to provide clocking for the S4BRI card and/or a TEPRI card. If an S4BRI or TEPRI
card is to be installed an SPLL daughter board must also be installed.
NOTE: Only one SPLL daughter board is required per system however many S4BRI cards are installed.
SMISC3 - MISCELLANEOUS CARD
This optional card provides the following:
•
•
•
•
•
•
•
A second MOH/BGM input
Three general purpose relays
One alarm sensor contact pair
Four Caller ID DSP circuits for decoding analog CID
Four Caller ID DSP circuits to generate CID to analog station ports
Connectors for internal modem board
SIO Port 1 control dedicated to internal modem. (Port not physically available on board. Port is internally routed to MCP-1 via 3-pin connector).
NOTE: Use either the SMISC3 or SMISC4 card but not both.
2.3
SMISC4 - MISCELLANEOUS CARD
This optional card provides the following:
•
•
•
•
•
•
•
•
A second MOH/BGM input
Three general purpose relays
One alarm sensor contact pair
Four Caller ID DSP circuits for decoding analog CID
Four Caller ID DSP circuits to generate CID to analog station ports
Connectors for internal modem board
SIO Port 1 control dedicated to internal modem. (Port not physically available on board. Port is internally routed to MCP-1 via 3-pin connector).
4 Port Automated Attendant
NOTE: Use either the SMISC3 or SMISC4 card but not both.
FKDBD - iDCS KEYSET DAUGHTERBOARD (Digital)
If your iDCS keyset is connected to a Digital Line Interface (DLI) port that supports 2B+D operation (your installing
company can determine this) you may install a daughter module that provides a Digital Line Interface (DLI) port
for connection of a digital station device such as a keyset or 64 button module.
KDb-DLI - DCS KEYSET DAUGHTERBOARD (Digital)
This board, if installed in a digital keyset connected to one of the eight DLI ports on the motherboard, will provide
a second DLI port for the connection of a digital station device.
FKDBS - iDCS KEYSET DAUGHTERBOARD (Analog)
If your iDCS keyset is connected to a Digital Line Interface (DLI) port that supports 2B+D operation (your installing
company can determine this) you may install a daughter module that provides a Single Line Interface (SLI) port
for connection of a standard telephone device such as a cordless phone.
NOTE: The circuit on a FKDBS does not provide a disconnect signal or have the overvoltage protection necessary
for OPX operation. Only one KDB can be installed on a keyset.
KDb-SLI - DCS KEYSET DAUGHTERBOARD (Analog)
This board, if installed in a digital keyset connected to one of the eight DLI ports on the motherboard, will provide
an SLI port for the connection of a standard telephone device.
NOTE: The SLI port on a KDb-SLI cannot provide disconnect signal or OPX protection.
iDCS KDB-FULL DUPLEX (FKDBF)
The standard speakerphone mode of operation for a iDCS keyset is “half duplex”. This means that you cannot
transmit and receive speech at the same time. Adding a FKDBF to your keyset will convert the speakerphone into
full duplex mode enhancing its operation. In addition the FKDBF may have up to three (3) external microphones
attached to it for conference room type applications. These microphones require an “EXTMIC” key programmed
on the keyset to activate or deactivate them.
NOTE: It may be added to any iDCS 28 button or iDCS 18 button keyset.
2.4
MODEM DAUGHTERBOARD
The modem daughterboard plugs on to either the SMISC3 or SMISC4 Miscellaneous Card. This internal modem
provides a 56k/V90 connection to the system for remote administration or programming. This card has a default
extension number of 359 and eliminates the need for an external modem, serial cable, single line telephone port
on a serial I/O port on the system.
SVMi-8E
The SVMi-8E is a self contained plug in Voice Mail and Auto Attendant card for the DCS, DCS 50si, iDCS 500, and
iDCS 100. It is designed to meet the demands of the sophisticated voice mail user without sacrificing simplicity.
The SVMi-8E may act as an Auto Attendant system only, a Voice Mail System only or both. Out of the box the SVMi8E can handle 4 calls simultaneously. It can be easily upgraded to handle up tp 8 calls simultaneously.
No external line or power connections are necessary, these are accomplished directly through the phone system.
At the time of this writing the memory capacity is about 140 with a HD and 7 hours with a Compact Flash,
although as time goes on, improvements in technology will allow for changes in storage time.
The SVMi-8E’s modular design allows it to be expanded to add voice ports as needed. Only one SVMi-8E card can
be installed in a system. Do not use other voice mail system in combination with a SVMi-8E.
SVMi-4E
The SVMi-4E is a self contained plug in Voice Mail and Auto Attendant card for the DCS Compact, DCS 50si, and
iDCS 100. It is designed to meet the demands of the sophisticated voice mail user without sacrificing simplicity.
The SVMi-4E may act as an Auto Attendant system only, a Voice Mail System only or both. The SVMi-4E can handle up to 4 calls simultaneously.
No external line or power connections are necessary, these are accomplished directly through the phone system.
At the time of this writing the memory capacity is about 2.5 hours, although as time goes on, improvements in
technology will allow for changes in storage time.
2.5
2.5 STATION EQUIPMENT
2.5.1 iDCS SERIES EQUIPMENT
iDCS 28D KEYSET (See Figure 2–1)
•
•
•
•
•
•
•
•
•
32 character display (2 x 16) with three associated soft keys and
a scroll key
28 programmable keys with tri-colored lights
Four fixed function keys
Terminal Status Indicator
Built-in speakerphone
Eight selectable ring tones
UP/DOWN buttons for digital control of speaker, handset and
ringer volumes
Desk- or wall-mounted
Available in dark gray or light gray
FIGURE 2-1
iDCS 18D KEYSET (See Figure 2–2)
•
•
•
•
•
•
•
•
•
32 character display (2 x 16) with three associated soft keys and
a scroll key
18 programmable keys with tri-colored lights
Four fixed function keys
Terminal Status Indicator
Built-in speakerphone
Eight selectable ring tones
UP/DOWN buttons for digital control of speaker, handset and
ringer volumes
Desk- or wall-mounted
Available in dark gray or light gray
FIGURE 2-2
iDCS 8D KEYSET (see Figure 2–3)
•
•
•
•
•
•
•
•
•
32 character display (2 x 16) with three associated soft keys and
a scroll key
8 programmable keys with tri-colored lights
Four fixed function keys
Terminal Status Indicator
Built-in speakerphone
Eight selectable ring tones
UP/DOWN buttons for digital control of speaker, handset and
ringer volumes
Desk- or wall-mounted
Available in dark gray or light gray
Note: This keyset type cannot use keyset daughter boards or the 14 button strip.
2.6
FIGURE 2-3
iDCS 64B AOM (See Figure 2–4)
•
•
•
•
64 programmable keys with red lights
A maximum of 4 can be assigned to any keyset to provide additional programmable keys
A maximum of 32 per system
Available in dark gray or light gray
FIGURE 2-4
iDCS 14B STRIP (See Figure 2–5)
•
•
•
14 programmable keys with red lights
A maximum of one can be added to any 28D or 18D keyset to provide
additional programmable keys
Available in dark gray or light gray
FIGURE 2-5
iDCS KDB-DIGITAL LINE INTERFACE (FKDBD)
This is a daughterboard that can be installed only in the 18 or 28 button keyset.The FKDBD will provide one additional DLI circuit for the connection of any digital station device such as a keyset, add-on module or DPIM. This
FKDBD will only operate when the keyset is connected to an 8 port DLI card so it can use the second B channel.
Each port on this card is intended for connection to one telephone. Connecting multiple telephones to a port
may result in incorrect operation or damage to the card.
Note: Only one KDB can be installed on a keyset.
iDCS KDB-SINGLE LINE INTERFACE (FKDBS)
This is a daughter board that can be installed only in the 18 or 28 button keyset.The FKDBS will provide one additional SLI circuit for the connection of any standard telephone device.This FKDBS will only operate when the keyset is connected to an 8 port DLI card it can use the second B channel. Each port on this card is intended for connection to one telephone. Connecting multiple telephones to a port may result in incorrect operation or damage
to the card.
Note: The circuitry on a FKDBS does not provide a loop open disconnect signal or have the over-voltage protection necessary for OPX operation. Only one KDB can be installed on a keyset.
2.7
iDCS KDB-FULL DUPLEX (FKDBF)
This is a daughter board that can be installed only in the 18 or 28 button keyset. The standard speakerphone
mode of operation for a iDCS keyset is “half duplex”. This means that you cannot transmit and receive speech at
the same time. Adding a FKDBF to your keyset will convert the speakerphone into full duplex mode enhancing
its operation. The FKDBF does not require a second “B” channel like the FKDBD or FKDBS and so can be used on a
16 DLI card. In addition the FKDBF may have up to three (3) external microphones attached to it for conference
room type applications. These microphones require an “EXTMIC” key programmed on the keyset to activate or
deactivate them.
Note: Only one KDB can be installed on a keyset.
2.5.2 DCS SERIES EQUIPMENT
LCD 24B KEYSET (See Figure 2–6)
•
•
•
•
•
•
•
•
Built-in speakerphone
24 programmable keys (16 with tri-colored LEDs)
Four fixed function keys
32 character display (2 x 16) with three associated soft
keys and a scroll key
UP/DOWN buttons for digital control of speaker, handset
and ringer volumes
Eight selectable ring tones
Desk- or wall-mounted
Available in almond or charcoal
FIGURE 2-6
LCD 12B KEYSET (see Figure 2–7)
•
•
•
•
•
•
•
•
32 character display (2 x 16) with three associated soft
keys and a scroll key
Built-in speakerphone
12 programmable keys (six with tri-colored LEDs)
Four fixed function keys
UP/DOWN buttons for digital control of speaker, handset
and ringer volumes
Eight selectable ring tones
Desk- or wall-mounted
Available in almond or charcoal
FIGURE 2-7
7 BUTTON MODEL KEYSET (see Figure 2–8)
•
•
•
•
•
•
7 programmable keys
Three fixed function keys
UP/DOWN buttons for digital control of speaker and
ringer volumes
Eight selectable ring tones
Desk or wall mounted
Available in almond or charcoal
FIGURE 2-8
2.8
SINGLE LINE TELEPHONE (See Figure 2–9)
•
•
•
•
•
•
•
•
Four fixed function keys: hold, flash, new call, and monitor.
Data Port: selectable to share station extension or utilize
a separate extension
On hook dialing
Message Waiting/Ring Indicator
Desk or wall mounted
Ring volume control,
Four available ring tones.
Available in almond and black
FIGURE 2-9
Note: This single line telephone set is FCC approved for direct connection to the public telephone network.
FCC # A3LKOR-24627-TE-T REN 0.9B UL LISTED 19X9 FILE # ETI 8093
32 BUTTON ADD-ON MODULE (AOM)
(see Figure 2–10)
•
•
•
•
•
•
32 programmable keys
Two fixed function keys
UP/DOWN buttons for digital control of speaker and ringer
volumes
Available in almond or charcoal
One or two can be assigned to any DCS keyset to provide
executive off-hook voice announce and additional programmable keys
Can operate as a stand-alone handsfree telephone unit
FIGURE 2-10
64 BUTTON MODULE (See Figure 2–11)
•
•
•
•
64 programmable keys
Available in almond and charcoal
A maximum of 4 can be assigned to any DCS keyset to provide additional programmable keys
A maximum of 32 per System
FIGURE 2-11
2.9
FIGURE 2-12
FIGURE 2-13
DOOR PHONE INTERFACE MODULE (DPIM) & DOOR PHONE
(see Figures 2–12 and 2–13)
•
•
•
•
•
The DPIM adapts any DLI circuit for use with the door phone unit
Commonly used to request entry through locked doors (interior or exterior) or as a room monitoring box
Provides contact control to be used with customer-provided electric door lock
Door phone is wall-mounted
Door phone is weather resistant
KDb-DLI
This is a daughterboard that can be installed only in the 12 or 24 button keyset. The KDb-DLI will provide one
additional DLI circuit for the connection of any digital station device such as a keyset, add-on module or DPIM.
This KDb-DLI will only operate when the keyset is connected to an 8 port DLI card so it can use the second B channel. Each port on this card is intended for connection to one telephone. Connecting multiple telephones to a port
may result in incorrect operation or damage to the card. See the installation manual part 3 for details.
KDb-SLI
This is a daughter board that can be installed only in the 12 or 24 button keyset. The KDb-SLI will provide one
additional SLI circuit for the connection of any standard telephone device. This KDb-SLI will only operate when
the keyset is connected to an 8 port DLI card it can use the second B channel. Each port on this card is intended
for connection to one telephone. Connecting multiple telephones to a port may result in incorrect operation or
damage to the card. See the installation manual part 3 for details.
Note: The circuitry on a KDb-SLI does not provide a loop open disconnect signal or have the over-voltage protection necessary for OPX operation.
2.10
2.5.3 OfficeServ™ ITP-5000 SERIES EQUIPMENT
ITP-5012L IP KEYSET (See Figure 2–14)
•
•
•
•
•
•
Built-in speakerphone
Five fixed function keys
3 Inch x 2.25 LCD display with twelve associated soft
keys and a scroll wheel
UP/DOWN buttons for digital control of speaker, handset and ringer volumes
Eight selectable ring tones
Navigation key
FIGURE 2-14
ITP-5021D IP KEYSET (See Figure 2–15)
•
•
•
•
•
•
•
32 character display (2 x 16) with three associated soft
keys and a scroll key
Built-in speakerphone
21 programmable keys with tri-colored LEDs
Five fixed function keys
UP/DOWN buttons for digital control of speaker, handset and ringer volumes
Eight selectable ring tones
Desk or wall-mounted
FIGURE 2-15
2.11
PART 3. SPECIFICATIONS
The following tables provide technical data for the iDCS 100 Release 2 hybrid/key telephone system.
3.1 ELECTRICAL SPECIFICATIONS
AC INPUT
112 (88—132) VAC (48—63 Hz)
POWER CONSUMPTION (MAX)
97 WATTS MAXIMUM FUSE RATING 5 AMP
BTU RATING (MAX)
5.5 BTU / MINUTE
DC OUTPUT
+5 VOLTS 3.0 AMPS MAXIMUM
--5 VOLTS 0.5 AMPS MAXIMUM
--56 VOLTS 1.7 AMPS MAXIMUM
BATTERIES
10—40 AMPS 48 VOLTS
MAXIMUM CHARGE CURRENT 0.4 A
MAXIMUM DISCHARGE RATE 2.5 A
3.2 DIMENSIONS AND WEIGHTS
HEIGHT
WIDTH
DEPTH
WEIGHT
iDCS 100 Basic System: Single Cabinet
18.5”
14.5”
5.75”
20 lb.
Expanded System
18.5”
20.5”
5.75”
27.5 lb.
Digital Keyset
4.25”
8.5”
9”
2.563 lb.
ITP-5021D
4”
10.5”
8.5”
2.340 lb.
ITP-5012L
4”
10.5”
8.5”
2.570 lb.
iDCS 14B Strip
5”
1.625”
8”
5.5 lb.
iDCS 64B AOM
4”
5.25”
9”
1.1 lb.
32 Button Add-On Module
4.25”
4.25”
9”
1.188 lb.
64 Button Add-On Module
4.25”
6”
9”
1.25 lb.
5”
3.88”
1.25”
6.8 oz.
Door Phone
3.1
3.3 ENVIRONMENTAL LIMITS
OPERATING TEMPERATURE
32—104 °F / 1—40 °C
STORAGE TEMPERATURE
--13—158 °F / --10.5—70 °C
HUMIDITY
10%—90% Non-Condensing
3.4 CABLE REQUIREMENTS
EQUIPMENT
CABLE
AWG
MAX FEET
MAX METERS
DIGITAL KEYSETS
1 PR. TWISTED
24
1300
400
ADD-ON MODULE
1 PR. TWISTED
24
1300
400
SINGLE LINE STATION
1 PR. TWISTED
24
3000
1 KM
DOOR PHONE
2 PR. TWISTED
24
330*
100
*This is the maximum length of the cable between the door phone and the DPIM. The DPIM can be installed up
to 900 cable feet from the KSU.
3.5 SYSTEM TONES
TONE
FREQUENCIES
CADENCE
DIAL TONE
350 + 440 Hz
Continuous
RINGBACK TONE
440 + 480 Hz
1 sec on + 3 sec off
BUSY TONE
480 + 620 Hz
0.5 sec on + 0.5 sec off
DND / NO MORE CALLS
480 + 620 Hz
0.25 sec on + 0.25 sec off
ERROR TONE
480 + 620 Hz
0.25 sec of each tone
CONFIRMATION TONE
350 + 440 Hz
Three bursts of tone
0.1 sec on + 0.1 sec off
TRANSFER / CONF
350 + 440 Hz
0.05 sec of tone 1/0.05 sec of tone 2
3.2
SYSTEM TONES
3.3
3.6a KEYSET LED INDICATIONS
CONDITION
LED COLOR
LED ON
LED OFF
OFF
—
OFF
RED / GREEN
STEADY
—
AMBER
500 ms
500 ms
RED / GREEN
500 ms
500 ms
RINGING C.O. CALL
GREEN
100 ms
100 ms
RINGING INTERNAL CALL
GREEN
100 ms
100 ms
RED
112 IPM for 500 ms
500 ms
LINE IDLE
LINE IN USE
RECALL
CALL ON HOLD
DND INDICATION
3.6b TERMINAL STATUS INDICATIONS
CONDITION
LED COLOR
LED ON
LED OFF
BUSY / OFF HOOK
RED
STEADY
—
INTERCOM RING
RED
400 ms ON / 200 ms OFF / 400 ms ON
3 sec
OUTSIDE CALL RING
GREEN
1 sec
3 sec
RECALL RING
AMBER
1 sec
3 sec
MESSAGE WAITING
RED
500 ms
500 ms
DO NOT DISTURB
RED
100 ms ON / 100 ms OFF for 500 ms
500 ms
3.4
3.7a RESERVE POWER DURATION ESTIMATES (in minutes)*
UPS CAPACITY IN VOLT AMPS
No. of
Stations
250
400
450
600
900
1250
2000
4
65
160
200
245
360
490
930
8
45
110
135
160
240
320
625
12
40
90
115
140
200
280
535
16
30
75
90
110
160
220
415
24
25
50
70
85
120
175
380
32
20
45
60
75
100
150
330
40
15
35
50
60
80
125
275
48
10
20
45
50
55
75
100
56
—
10
30
45
50
60
80
*These are approximate values based on an idle system.The greater the C.O. line activity on the system, the lower
these readings will become. In addition, specific UPS devices, due to their internal construction, can have greater
or lesser values.
3.5
3.7b RESERVE POWER DURATION ESTIMATES
No. of Stations
WITHOUT SVMi
WITH SVMi
8
83 Hours
57 Hours
16
49 Hours
39 Hours
24
35 Hours
29 Hours
32
27 Hours
23 Hours
40
22 Hours
18 Hours
48
17 Hours
11 Hours
The table above gives estimated system hold up times for a iDCS 100 Release 2 system. These times are based on
an idle system equipped with a fully charged 40 Amp Hour / 48 Volt battery pack.The hold up times stated above
are approximate and will be reduced the busier the system becomes. In addition different battery types and configurations will also affect the hold up times.
3.6
PART 4. BUSINESS FEATURE PACKAGE
SYSTEM FEATURES
Follow Me
Direct Inward System Access (DISA)
Forced - Verified
External
Direct Trunk Selection
Forced - Not Verified
To Voice Mail
Directory Names
Voluntary
Preset Destination
DISA Security
Preset Forward Busy
Distinctive Ringing
Account Code Entry
Account Code Key
Account Code Key - One Touch
Door Lock Release (Programmable)
Call Hold
Administrator Program Key
Exclusive
Door Phones
All Call Voice Page
System
E & M Tie Lines T1/Copper
Attention Tone
Remote
Executive Barge-In (Override)
Audio Message with Alarm
(Timer) Reminder
Authorization Codes
Forced
Voluntary
Call Park and Page
With Warning Tone
Call Pickup
Without Warning Tone
Trunk Monitor or Service Observing
Directed
Groups
External Music Interfaces
Established
External Page Interfaces
Auto Answer on CO
Call Recording
Flash Key Operation
Auto Attendant†
Call Waiting/Camp-On
Flexible Numbering
Automatic Hold
Caller Emergency Service ID (CESID)
Ground Start Trunks (T1/Copper)
Background Music
Centrex/PBX Use
Group Busy Setting
Branch Group
Chain Dialing
Hot Line
Call Activity Display
Chain Forward
In Group/Out of Group
Call Costing
Class of Service
Incoming Call Distribution
Caller Identification†
Common Bell Control
Incoming/Outgoing Service
Computer Telephony Integration (CTI)
Individual Line Control
Automatic Number Identification (ANI)
Caller ID
SmartCentre
IP Keysets
Calling Line Identification (CLI)
OfficeServ™ EasySet
ISDN Service
Caller ID Features
OfficeServ™ Call
Name/Number Display
OfficeServ™ Operator
Next Call
OfficeServ™ Softphone
Save Caller ID Number
Primary Rate Interface (PRI)
Basic Rate Interface (BRI)
LAN Interface
Least Cost Routing
Conference
Store Caller ID Number
Add-On (5 Party)
Inquire Park/Hold
Unsupervised
Caller ID Review List
Split
Live System Programming
From any Display Keyset
With a Personal Computer
Investigate
Conference Group
Meet Me Page and Answer
Abandon Call List
Customer Set Relocation
Memory Protection
Caller ID on SMDR
Data Security
Message Waiting Indications
Number to Name Translation
Database Printout
Message Waiting Key
Caller ID to PSTN
Daylight Saving Time-Automatic
Microphone On/Off per Station
Caller ID to Analog Port
Dialed Number Identification Service (DNIS)
Mobility Solution
Direct In Lines
Multiple Language Support
Direct Inward Dialing (DID) T1/Copper
Music on Hold—Flexible
Call Forwarding
All Calls
Busy
Day/Night Routing
Music on Hold—Sources
No Answer
Busy or Camp-On Option
Networking
Busy/No Answer
MOH Source
QSIG over IP
Forward DND
DID Call Limits
QSIG over PRI
4.1
Off Premises Extensions (OPX)
Holiday Schedule
Tone or Pulse Dialing
Operator Group
Temporary Override
Traffic Reporting
Overflow
Transfer
Ring Over Page
Operator
Secretary Pooling
Screened/Unscreened
Station Group
Single Line Connections
Voice Mail Transfer Key
Override Codes
Paging
Internal Zones (5)
Speed Dial Numbers
With Camp-On
Station List
Trunk Groups
System List
Uniform Call Distribution (UCD)†
External Zones (4)
Speed Dial by Directory
UCD Groups
All External
Station Hunt Groups
Call Statistics
Page All
Park Orbits
Prime Line Selection
Distributed
Agent Busy/Manual Wrap Up Key
Sequential
Agent ID Numbers
Unconditional
Agent Statistics
Priority Call Queuing
Station Message Detail Recording (SMDR)
Group Supervisors
Private Lines
Station Pair
Printed Reports
Programmable Line Privacy
System Alarms
Universal Answer
Programmable Timers
System Maintenance Alarms
Virtual Extensions
Recalls
System Directory
Voice Mail
Recall to Operator
Toll Restriction
Inband Signalling
Integrated (In-Skin)
Redial Review
By Day or Night
Remote Programming—PC
By Line or Station
VoIP
Ring Modes
Eight Dialing Classes
Walking Class of Service
Special Code Table
Wireless Handset—See Mobility Solution
Time Based Routing–Plans
Automatic / Manual
Toll Restriction Override
†Requires optional hardware and/or software. Ask your dealer for details.
4.2
4.1 SYSTEM FEATURE DESCRIPTIONS
ACCOUNT CODE ENTRY
Station users may enter an account code (maximum 12 digits) before hanging up from a call. This account
code will appear in the SMDR printout for that call record. Keyset users may enter this code using an account
code key without interrupting a conversation. Single line telephone users must temporarily interrupt the call
by hook-flashing and dialing the feature access code. Manually entered account codes can be up to 12 digits long. In some cases users can be forced to enter an account code and this account code may or may not
be verified as described below.
Forced – Verified
When set for this option the user must enter an account code for all outgoing calls.The account code entered
will be verified from a system list of 500 entries. Forced Verified codes can contain the digits 0~9.
Forced - Not Verified
When set for this option the user must enter an account code for all outgoing calls, but the account code is
not verified against the system list. Non verified account codes can contain the digits 0~9, * and #.
Voluntary
In this case account codes are not required to make outgoing calls but may be used if desired.This is also the
method used to assign an account code to incoming calls. These account codes can contain the digits 0~9, *
and #.
ACCOUNT CODE KEY
The account code (ACCT) key can be programmed on any keyset and will appear as a soft key on display keysets. This key allows the user to enter account codes without interrupting a call.
ACCOUNT CODE KEY – ONE TOUCH
The account code (ACC) key can be programmed on any keyset. This key can be programmed with an extender and operates in three different ways depending on the extender as follows.
Extender = 000
When programmed with an extender of 000 the user will be prompted to enter an account code when the
key is pressed.
Extender = 001~999
When programmed with an extender ranging from 001 to 999 the key will, when pressed, automatically
insert the account code contained in that bin of the system account code list. This is known as One Touch
account codes.This option can be denied in system programming to prevent users from bypassing the security of system account codes.
No Extender
When programmed without an extender the key will, when pressed, prompt the user to enter the bin number the system account code table where the account codes are stored.
4.3
ADMINISTRATOR PROGRAM KEY
This feature gives designated stations the ability to administer a number of System functions from their keyset using a flexibly assigned button. The Administrator Program (PROG) key is programmed in MMC 722. The
station passcode must be changed from the default value to use this feature. See the System Administrator
Guide for more information.
ALL CALL VOICE PAGE
Users can page internal zone zero and all external paging zones at the same time by dialing the All Page code.
Keysets may be restricted from making or receiving pages in system programming. A maximum of 40 keysets
can be programmed in each internal page zone to receive page announcements.
Note: Each IP keyset being paged requires an MGI channel to carry the page audio. If all MGI channels are
busy then no IP keysets will receive a page.
ATTENTION TONE
To get your attention, a brief tone precedes all page announcements and intercom voice calls. There are separate programmable duration timers for page and voice announce tones.
AUDIO MESSAGE WITH ALARM (TIMER) REMINDER
This feature provides an option that allows a recorded message to be played to a user when they go off hook
to answer an alarm reminder ring (timed reminder ring). The message is recorded on the SMISC-4 card AA. In
addition, if the AA group is busy when the reminder call is answered the system will play a designated MOH
source to the user. Alternatively System programming can define an external music source to be played when
the Appointment Reminder is answered.
AUTHORIZATION CODES
Authorization codes are used to give permission to make a call. A maximum of 250 four to ten-digit authorization codes can be either forced or voluntary.When used, authorization codes will automatically change the
dialing station’s class of service to the level assigned to the authorization code. Authorization codes may be
programmed to print or not print on SMDR.
Forced
When a station is programmed for forced authorization, the user must always enter this code before dialing
is allowed. The dialed authorization code is verified from the system list of 250 authorization codes.
Voluntary
Any station user can always enter an authorization code before they begin dialing. The dialed authorization
code is verified from a system list of 250 authorization codes.
AUTO ANSWER ON CO
Allows new CO calls directed to a certain keyset to auto answer and be in the call announce mode.This means
that private lines and DID calls can be “auto answered” in the same manner as intercom calls.Transferred calls
and calls to a station group of which that keyset is a member will continue to ring.
AUTO ATTENDANT
The SMISC4 card for the iDCS 100 Release 2 includes four ports of auto attendant for simultaneous answering and call processing. Sixteen professionally recorded prompts infom callers of the progress of their calls.
Several examples are the following:“I’m sorry. There is no answer”,“That station is busy” and “Invalid number.
4.4
Please try again”. Two minutes of battery-backed random access memory (RAM) provide up to 48 customer
recordings for announcements or greetings. Twelve individual greeting boxes, each with its own dialing
options, allow you to build call routing branches as needed. Callers are routed through the branches by dialing extension numbers or single digits.
NOTE: Requires optional hardware and/or software. Ask your dealer for details.
AUTOMATIC HOLD
While a keyset user is engaged on an outside (C.O.) call, pressing another trunk key, route key or CALL button
automatically places the call on hold when Automatic Hold is enabled. Pressing TRSF, CONFERENCE, PAGE or
a DSS key always automatically places a C.O. call on hold. Intercom calls can be automatically held only by
pressing TRSF or CONFERENCE. Each keyset user can enable or disable Automatic Hold.
BACKGROUND MUSIC
Keyset users may choose to hear music through their keyset speakers when optional external sources are
installed. Each user may adjust this level by the use of a volume control program at the selected keyset.
BRANCH GROUP
This feature allows stations included in a branch group to answer a ringing call to another station in the
group by simply lifting the handset or going on speakerphone mode.This feature works well when there is a
need to answer calls for people who may be away from their desk or when a common answering pool is
needed. Calls can be directed to a common bell and then can be answered by anyone in the Branch Group.
There are a total of 99 branch groups available, but a station can only be in one branch group.
CALL ACTIVITY DISPLAY
The iDCS 100 Release 2 will record and buffer all calling activity within the system.With a Call Activity Display
(CAD) key, the iDCS 100 Release 2 will display a “snapshot” of the following information:
•
•
•
•
•
•
The maximum number of ports that have been used
The maximum number of trunks that have been used
The maximum number of stations that have been used
The current number of ports in use
The current number of trunks in use
The current number of stations in use
CALL COSTING
The iDCS 100 Release 2 software provides programmable call costing tables to calculate the cost of incoming and outgoing calls. Rates are calculated by the number dialed, and may include surcharges. Display keysets can be set to show the call duration timer or the call cost.The SMDR report will show either the call duration or the call cost depending on the station selection. One call handled by multiple callers will cost each call
segment separately.
4.5
CALLER IDENTIFICATION
The iDCS 100 Release 2 supports three methods of identifying an incoming caller depending on the circuit
type as described below.
Automatic Number Identification (ANI)
On a digital T1 trunk programmed as E&M trunks calling party information is called ANI. This information is
the telephone number of the calling party and is sent as in-band DTMF digits during the call setup. Care
should be taken to ensure the system has sufficient DTMF receiver resources to handle the expected volume
of call traffic. Although ANI provides the number only, a name can be attached to the telephone number of
frequent callers via the CID/ANI translation table.
Caller ID
On an analog, loop start CO line, calling party information is called Caller ID and is available from the telephone company in two formats, Number only and Name and Number, sometimes called Deluxe.The iDCS 100
Release 2 is compatible with both formats. Even if the telephone company only offers the number only, a
name can be attached to the telephone number of frequent callers via the CID/ANI translation table.
Calling Line Identification (CLI)
On ISDN circuits, calling party information is called CLI and is supported on both BRI and PRI type circuits as
described below.
BRI
On BRI circuits the iDCS500 only supports Number delivery and, like ANI, a name can be attached to the
telephone number of frequent callers via the CID/ANI translation table.
PRI
On 5ESS and NI2 PRI circuits both name and number support is provided on the iDCS 100 Release 2 system. On a DMS100 circuit only Number service is provided.
CALLER ID FEATURES
The following features apply to all forms of Caller Identification, however, to make them easier to read caller
identification is referred to as Caller ID.
Name/Number Display
Each LCD keyset user can decide if he/she wants to see the name or number in the display. Regardless of
which one is selected to be seen first, the NND key is pressed to view the other pieces of information.
Next Call
In the event that you have a call waiting or a camped-on call at your keyset, you can press the NEXT key to
display the Caller ID information associated with this next call in queue at your station. Either the Caller ID
name or number will show in the display depending on your selection.
Save Caller ID Number
At any time during an incoming call that provides Caller ID information, you may press the SAVE key. This
saves the Caller ID number in the Save Number feature. Pressing the SAVE number redial key will dial the
Caller ID number. The system must be using Least Cost Routing (LCR) to dial the saved number.
4.6
Store Caller ID Number
At any time during an incoming call that provides Caller ID information, you may press the STORE key. This
saves the Caller ID number as a speed dial number in your personal speed dial list.The system must be using
LCR to dial the stored number.
Inquire Park / Hold
Having been informed that an incoming call is on hold or has been parked, you may view the Caller ID information before you retrieve the call. This will influence how you choose to handle the call.
Caller ID Review List
This feature allows display keyset users to review Caller ID information for calls sent to their stations. This list
can be from ten to fifty calls in a first in, first out basis. The list includes calls that you answered and calls that
rang your station but that you did not answer. When reviewing this list, you can press one button to dial the
person back.The system must be using LCR to dial the stored number.There is also an option called CID REVW
ALL in the User ON/OFF options. When set to ON the feature will operate the same as described. However,
when set to OFF only calls that are not answered (missed calls) at the station will be recorded in the Review
list.
Investigate
This feature allows selected stations with a special class of service to investigate any call in progress. If Caller
ID information is available for an incoming call, you will know to whom this station user is speaking. On outgoing calls, you can see who was called. After investigating, you may barge-in on the conversation, disconnect the call or hang up.
Abandon Call List
The system has a system-wide abandon call list that stores Caller ID information for calls that rang but were
not answered. The list is accessed using the administrator’s passcode. When reviewing this list, you are provided options to CLEAR the entry or DIAL the number.You can see the NND key to toggle between the Caller
ID name, number and the date and time the call came in.The system must be using LCR to dial numbers from
the abandon call list. The abandoned call list will store up to 50 unanswered calls.
Caller ID ON SMDR
The Station Message Detail Records report can be set to include Caller ID name and Caller ID number for
incoming calls. This format expands the printout to 113 characters. Use a wide carriage printer or an 80 column printer set for condensed print.
Number to Name Translation
The system provides a translation table for 500 entries on iDCS 100 Release 2. When the Caller ID number is
received, the table is searched. When a match is found, the system will display the corresponding name.
Caller ID to PSTN
When calling out on ISDN-PRI services, each station can be programmed to send any one of the listed directory numbers provided on the PRI circuit. Examples are: the main number, another number or an individual
DID number. (PSTN=Public Switch Telephone Network)
Caller ID to Analog Port
When equipped with the optional SMISC3 or SMISC4 card, Caller ID from the telephone company is sent to
analog ports within the system.
4.7
CALL FORWARDING
This feature allows the user to redirect (forward) incoming calls. The calls can be redirected to the attendant,
a hunt group, voice mail, external number or another station user. If the destination station is in Do Not
Disturb (DND), the calling party will receive DND/Reorder tone. Calls cannot be forwarded to a door phone.
All Calls
This type of forwarding is not affected by the condition of the station. All calls are immediately redirected to
the designated destination. If desired, the destination station may redirect the call back to the forwarded station by using the transfer feature.The forwarded station user can continue to originate calls as usual. If no key
is programmed as Forward All, the TRSF key lights steady when a Forward All condition is set.
Busy
This feature forwards all calls only when the station set is busy. The station user can originate calls as usual.
No Answer
This feature forwards calls that are not answered within a preprogrammed time. The user can originate calls
as usual and receive call if present. The timer is programmable on a per-station basis to allow for differences
in individual work habits.
Busy /No Answer
This feature allows the station user to use both types of forwarding simultaneously, provided the destinations
have already been entered in the usual manner.
Forward DND
This feature works with the Do Not Disturb feature.This allows calls directed to a station in Do Not Disturb or
One Time Do Not Disturb to forward immediately to another destination.
Follow Me
This feature allows the user to forward all calls from another station to the user’s station or change the forward destination to the user’s current location.
External
Stations can be programmed to forward all, forward busy, forward no answer, forward DND C.O. calls to an
external number via a central office trunk if allowed by class of service. Intercom calls may also be programmed to forward to an external number via a central office trunk.
To Voice Mail
Each station may be programmed to allow or deny the ability to forward intercom calls to voice mail. When
denied, valuable message time in the voice mail system can be saved.
Preset Destination
If desired this feature provides for a permanent (preset) forward no answer destination for each extension. It
can only be programmed by the system technician or system administrator. When any station does not have
FWD/NO-ANSWER set, the call will ring this preset destination if one is programmed.
Preset Forward Busy
This feature allows the Preset Forward No Answer setting to also work for Busy status. When PRESET BUSY is
turned on the calls will follow the preset for both busy and no answer conditions.
4.8
CALL HOLD
Exclusive
Outside calls can be placed on exclusive hold at any keyset by pressing HOLD twice during a call. Calls placed
on exclusive hold can only be retrieved at the keyset that placed the call on hold. Intercom calls are always
placed on exclusive hold. Exclusive hold for trunk calls can be denied in class of service.
System
Outside calls can be placed on system hold at any station. Users may dial the access code or press the HOLD
button. Calls on system hold may be retrieved at any station.
Remote
Outside calls can be placed on hold at a station other than the station placing the call on hold. This feature
allows calls to be answered at one keyset and placed on hold at another station. This allows time for the user
to proceed to that station or allows the party that the call was intended for to have that call placed at their
station. The call or trunk button will flash at the remote hold station. NOTE: Intercom calls cannot be remote
held.
CALL PARK AND PAGE
Each C.O. line has its own park zone. This simple method eliminates confusion and ensures that a park zone
is always available. Pressing the PAGE key parks the call automatically.There are no extra buttons to press and
there is no lost time looking for a free zone.
CALL PICKUP
Directed
With directed call pickup, users can answer calls ringing at any station by dialing a code plus that station’s
extension number or by pressing the feature button and then dialing the extension.There is a system option
to allow a DSS key to perform a pickup function rather than a transfer function when pressed.
Groups
In addition, calls can be picked up from a station group in a similar manner. The group pickup feature allows
users to answer any call ringing within any pickup group.There are 20 pickup groups available in the system.
A station cannot be in more than one pickup group. To use this feature, station users either dial the access
code or press the assigned feature button followed by the pickup group number.
Established
This feature enables a keyset user to pick-up an establish call in progress at a single line extension connected to a modem on a PC. An EP key with this extension number must be programmed on the keyset.
Established call pickup is useful with PC dialing programs that outdial from a large list of telephone numbers.
Let the computer dial for you, then press the EP key to speak with the called party.
CALL RECORDING
When using Samsung’s proprietary SVMi in-skin voice mail system, keyset and OfficeServ Softphone users
can record their telephone conversations in their personal mailbox for playback or e-mail later.
CALL WAITING/CAMP-ON
Busy stations are notified that a call is waiting (camped-on) when they receive a tone.The tone is repeated at
a programmable interval. Digital keysets receive an off-hook ring signal through the speaker while single line
4.9
stations and IP keysets receive a tone in the earpiece of the handset.The volume of the camp-on tone can be
set by the station user. Camped-on calls follow Forward No Answer if a Forward No Answer destination has
been set.
Optionally any station can be programmed to automatically camp-on to a busy station instead of having to
press the camp-on button or dial a camp-on code.
CALLER EMERGENCY SERVICE ID (CESID)
This is a service where the telephoe system sends a number, usually a call back number, to the Public Service
Answering Point (PSAP) when a station user dials 911. This number is associated in the PSAP with a location
indicating exactly where the call originated. This allows the emergency services to respond directly to the
correct building or floor of a building rather than to have to make inquiries as to the location of the emergency.This service is sometimes referred to as Enhanced 911 or E911. This service is provided via an ISDN PRI
circuit configured for both way DID connected to the TEPRI card.
CENTREX/PBX USE
CENTREX and PBX lines can be installed in lieu of central office trunks. CENTREX and PBX feature access codes
including the command for hook-flash (FLASH) can be stored under one touch buttons. Toll restriction programming can ignore PBX or CENTREX access codes so that toll calls can be controlled when using these
services.
CHAIN DIALING
Keyset users may manually dial additional digits following a speed dial call or chain together as many speed
dial numbers as are required.
CHAIN FORWARD
The chain forward option determines whether a forwarded intercom call that subsequently forwards to
voicemail will target the original stations mailbox or the second stations mailbox.
CLASS OF SERVICE
The system allows a maximum of 30 station classes of service. Each class of service can be customized in
memory to allow or deny access to features and to define a station’s dialing class. Each station can be
assigned different classes of service for day and night operation.
COMMON BELL CONTROL
The MISC daughter board provides relays that may be programmed to control a customer-provided common
bell or common audible device. These contacts must be programmed as members of a station group and
may provide steady or interrupted closure.
COMPUTER TELEPHONY INTEGRATION (CTI)
Computer Telephone Integration (CTI) allows integration between the iDCS 100 Release 2 and a personal
computer (PC) on a local area network (LAN). Caller ID service is required for TAPI inbound call applications
that use the CID information to display computer records in conjunction with the presentation of the call to
the station on the iDCS 100 Release 2.
4.10
SmartCentre
Smart Centre is an ACD type reporting package that connects to the iDCS 100 Release 2 CTI link and can provide group status information to a reader board as well as providing a wide variety of printed reports showing current and historical data.
Note: SmartCentre cannot co-exist with OfficeServ™ Applications.
OfficeServ™ Link
Samsung’s proprietary CTI Server Application that manages all call control functions between the iDCS 100
Release 2 Main Processor and all OfficeServ™ CTI Applications.
OfficeServ™ EasySet
OfficeServ EasySet is a web enabled application that allows keyset customization from virtually any location.
The EasySet application server runs on Microsoft IIS web server software. (IIS server software is included with
Windows 2000 Professional).
OfficeServ™ Call
OfficeServ Call is a call manager application with support for contact management, inbound screen pop, outbound dialing via the desktop, scheduling, and call logging, as well as providing access to some digital telephone facility programming. OfficeServ Call is a client server based application that supports both an enduser (GUI) interface and industry standards such as TAPI. The client application has support for a wide range
of operating systems including Windows 2000 and Windows XP.
OfficeServ™ Operator
OfficeServ Operator is a PC-based attendant console that works in conjunction with either a TDM or IP Keyset.
OfficeServ Operator can support up to 20 OfficeServ Operators Consoles simultaneously.
Note: All OfficeServ™ Applications cannot co-exist with SmartCentre.
OfficeServ™ Softphone
Samsung OfficeServ Softphone is a software-based application that turns your computer into a full-featured
Samsung IP telephone. It is installed directly onto your laptop or desktop PC running Microsoft Windows
operating system. Once a USB headset or a USB handset is connected; the Softphone delivers virtually identical functionality as the ITP-5012 L and ITP-5021D desktop ITP phones. OfficeServ Softphone is ideal for
telecommuter and mobile users. Remote workers can simply connect their laptop to the corporate network,
snap in a USB headset, and function as if they were in their own office. They can place, receive, and handle
calls on both the internal and external network, providing a truly portable and practical solution.
CONFERENCE
The system allows six simultaneous conferences up to 5 parties each. If a SCM daughter board is installed,
then the system allows a total of 24 simultaneous conferences up to 5 parties each.
Add-On (5 Party)
Any combination of up to five parties (stations or outside lines) can be joined together in an add-on conference. Parties may be eliminated or added after a conference has been established.
Unsupervised
A station user may set up a conference with two or more outside lines and then exit the conference leaving
the outside lines connected in an unsupervised (trunk to trunk) conference.
4.11
Split
A keyset user can “split” a conference into separate outside calls, then speak with each caller privately. Then
the individual calls can be conferenced again in any combination. NOTE:This feature requires individual trunk
buttons and auto-hold must be enabled.
CONFERENCE GROUP
Users that have a 5012L-ITP large screen keyset or OfficeServ Softphone may have 1-5 conference groups
programmed. Each conference group can have up to 4 parties assigned. They can be extensions in the system or telephone numbers of people outside the system. Press the Conference Group button to call all members of the group at the same time. Status indications appear in the display. Press the corresponding softkey
to drop or call parties as desired (maximum 20 users).
CUSTOMER SET RELOCATION
Customer Set Relocation allows the customer to exchange or swap similar stations in the iDCS 100 Release 2
without wiring changes. All individual station assignments such as trunk ring, station group, station COS, station speed dial, button appearances, call forwarding, etc. will follow the Customer Set Relocation program.
DATA SECURITY
Single line extensions used with modems and facsimile machines can be programmed so that they will not
receive any system-generated tones that would disrupt data transmissions. In addition, these devices receive
DCS C.O. ringing pattern instead of intercom ring pattern. Devices connected to an SLI card receive a disconnect signal upon termination.
DATABASE PRINTOUT
A copy of the customer database can be obtained by using OfficeServ™ Manager (OSM).This information can
be directed to a printer or the PC screen and may be done either on-site or remotely. A complete database or
specific data blocks may be obtained.
DAYLIGHT SAVING TIME-AUTOMATIC
The system has a table that can be programmed with the daylight savings change dates for up to 10 years.
At 2:00 am on these dates the system will automatically adjust the system clock to match daylight savings
time. If no dates are programmed the clock will not change.
DIALED NUMBER IDENTIFICATION SERVICE (DNIS)
When DNIS service is provided on an incoming E&M trunk the iDCS 100 Release 2 can route calls based on
the numbers received. (See DID)
DIRECT IN LINES
Outside lines may be programmed to bypass the operator(s) and ring directly at any station or group of stations.
DIRECT INWARD DIALING (DID) T1/COPPER
The term Direct Inward Dialing refers to types of digit steered inbound call handling.These are DID, Both Way
DID, Dialed Number Identification service (DNIS) and Direct Dial In (DDI). The iDCS 100 Release 2 supports
the types described below.
DID is an inbound only service where multiple telephone numbers are assigned, usually in blocks of twenty,
to a single circuit or small group of circuits.These circuits can be single pair analog circuits that will terminate
4.12
on a DID card. The iDCS 100 Release 2 DID card supports up to four circuits. In addition the DID circuit can be
a channel on a digital T1 service terminating on an iDCS 100 Release 2 TEPRI card.
Both way DID is a service that combines DID service with normal outbound local telephone service.This service is provided over E&M tie line circuits.These E&M tie line circuits can terminate on either the iDCS E&M card
or on a channel of a digital T1 circuit on an iDCS TEPRI card.
Dialed Number Identification service (DNIS) is a feature of 800 or 900 type numbers that allows the number
dialed by the caller to be identified in the telephone system by means of a sequence of DTMF digits (usually
four). This service terminates on E&M tie lines. These E&M tie line circuits can terminate on either the iDCS
E&M card or on a channel of a digital T1 circuit on an iDCS TEPRI card.
Direct Dial In (DDI). This is the name given to the above three services when they are provided over an ISDN
PRI circuit.
The iDCS 100 Release 2 has an option to select which MOH source is played to callers to a specific DID number.
DID Call Limits
This option defines the maximum number of simultaneous calls that the system will accept for each DID
number. Any call attempts after the Maximum Call (MC) count has been reached will be rejected and busy
tone returned.
DIRECT INWARD SYSTEM ACCESS (DISA)
Users can call in on specific DISA lines at any time, input a security code and receive system dial tone. Users
can now place internal calls or if permitted, calls using C.O. lines. The caller must have a tone dial phone and
know his/her DISA security code if DISA security codes/passcodes are turned on. DISA lines can be used as
both way lines or incoming only and may be allowed or disallowed for any of the 6 ring plan time periods.
The C.O. lines used for DISA must have disconnect supervision.The requirement to put in a DISA security code
can be disabled if desired.
DIRECT TRUNK SELECTION
Each station can be allowed access to or denied access from a trunk or trunk group by access code when LCR
is activated. When restricted, the station user must use a trunk key or a route key.
DIRECTORY NAMES
Each station, station group and C.O. line may be assigned a directory name (maximum 11 characters). In addition, each personal speed dial number, system speed dial number and entry in the DID translation table may
be assigned a name (maximum 11 characters). These names are displayed during calls with these ports and
in the case of station and speed dial names, can be used to originate calls. See the Dial by Name feature
(Station Features).
DISA SECURITY
Telephone fraud and long distance theft are a serious concern.The iDCS 100 Release 2 provides a strong DISA
security system. If an incorrect DISA passcode is entered repeatedly (as is the case with “hackers”), the DISA
system can be automatically disabled temporarily. Both the number of incorrect passcode attempts and the
time that DISA is disabled are programmable. In addition, all failed attempts to access DISA print on SMDR (if
provided) with a “DE” DISA error flag.
4.13
DISTINCTIVE RINGING
The iDCS 100 Release 2 provides distinctive ringing at a station based on selected parameters.
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Outside calls have a single ring repeated, while intercom calls have a double ring repeated.
Any trunk or station can be programmed to ring a specific digital keyset with a predefined ring tone (18) or an analog station with a predefined cadence (1-5) selection.
Digital keysets and analog stations may receive distinctive ringing based on the Caller ID number
received or the DID number dialed.
DOOR LOCK RELEASE (PROGRAMMABLE)
After answering a call from the door phone, users can dial a code to activate a contact closure. This can be
used to operate a customer-provided electric door lock release mechanism. The contact closure timer is programmable from 100–2500 ms.
DOOR PHONES
The door phone interface module (DPIM) provides for connection of a door phone to a DLI port. Pressing the
button on the door phone produces a distinctive ring (three short rings repeated) at the assigned station or
station group. If not answered within a programmable time, the system releases the door phone and stops
the ringing. Stations may call the door phone directly and monitor the surrounding areas. Door phones follow the system ring mode plan.
E & M TIE LINES (T1/COPPER)
Your office can be connected to another office with a tie line. Use it to make calls to stations in the other system. If programming allows, you can access lines in the other system to make outside calls. Tie line calls can
be put on hold, transferred and conferenced in the same way as are other outside calls. Users accessing the
tie line from the other system can get a line in your system and make outgoing calls. These calls can be controlled by assigning a dialing class to the tie line.Your local telephone company may use E&M tie lines to provide DID service. In this case these tie lines can be programmed to follow the DID translation table. See DID.
Translated E & M tie line calls have Ring Plan routing capabilities.
EXECUTIVE BARGE-IN (OVERRIDE)
The feature allows specially programmed stations with a barge-in key to override the automatic privacy of
another station or outside trunk. Programming allows barge-in with or without a warning tone. Stations may
also be programmed as “secure” so that they cannot be barged-in on.
With Warning Tone
When the barge-in with tone option is set, the barging-in keyset has its microphone on and the barged-in on
station receives an override display. A double burst of warning tone sounds and repeats every ten seconds.
This feature does not work from single line sets.
Without Warning Tone
When the barge-in without tone option is set, the barging-in keyset has its microphone muted and the
barged-in on station does not receive an override display. This feature does not work from single line sets.
Trunk Monitor or Service Observing
This feature allows the user who barged-in to retain the trunk call after the original station has hung up.
4.14
WARNING: BARGE-IN WITHOUT TONE MAY VIOLATE STATE OR FEDERAL LAWS CONCERNING THE RIGHT TO
PRIVACY. SAMSUNG TELECOMMUNICATIONS AMERICA IS IN NO WAY RESPONSIBLE FOR THE POSSIBLE MISUSE OF THIS FEATURE.
EXTERNAL MUSIC INTERFACES
The iDCS 100 Release 2 system provides up to two inputs for connecting to customer provided external
music sources. One located on the iDCS 100 Release 2 base board which is selectable using internal music
source or external music source by shunt pin setting. Another is located on the SMISC3 or SMISC4 card.These
sources can be used to provide background music or any of the varied MOH (Music On Hold) uses.
EXTERNAL PAGE INTERFACES
The iDCS 100 Release 2 base board provides one external page output and the iDCS 100 Release 2 SMISC3 or
SMISC4 card provides an additional external page output and three relays which can be assigned to external
page zones, loud bell, and common bell. Multiple relays may be assigned to each zone.
FLASH KEY OPERATION
While a user is on an outside line, pressing the FLASH key will send a timed disconnect signal to the central
office or PBX. This is used for custom calling features on C.O. lines or in conjunction with CENTREX/PBX operation. System programming allows individual flash times for C.O. and PBX lines. When C.O. or PBX flash is not
required, setting the timers for two seconds releases the existing call and returns dial tone to make a new call.
FLEXIBLE NUMBERING
System programming allows stations to have two, three or four digit extension numbers beginning with the
digit 2 or 3. Default extension numbers begin with 201. Station group numbers can be two, three or four digits beginning with the digit 5.
Using digits other than 2, 3 or 5 will require the technician to change other default feature access codes in
the system default numbering plan. User guides will need to be modified as these are all written using the
iDCS 100 Release 2 default numbering plan.
GROUND START TRUNKS (T1/COPPER)
The iDCS 100 Release 2 can utilize these trunks to support a positive disconnect signal and prevent call collisions on heavy traffic usage. Caller ID or ANI service is not available on these trunks.
GROUP BUSY SETTING
This feature provides a busy signal to intercom callers that ring to a station group when all logged-in stations
are busy. The feature is activated in MMC 601 and when set to ON setting, allows an intercom caller to hear a
busy signal when calling a station group. Upon hearing a busy the intercom caller will know that all stations
are busy and can call back.When this option is set to OFF position the intercom caller will hear ring-back tone
when all stations are busy and the call will queue for the next available station. Turning this option ON will
override the Overflow setting when the group is busy. The default setting is OFF.
HOT LINE
Stations can be programmed to call a pre-defined station or station group whenever that station goes offhook. A hot line delay timer of 0–250 seconds can be programmed to allow sufficient time to make a different call. This timer is programmable on a per station basis.
4.15
IN GROUP/OUT OF GROUP
Individuals assigned to a station hunt group may temporarily remove their telephones from the group by
pressing the In/Out of Group button providing that there is someone still in the group.There is a system wide
option to allow all members to log out of a station group. Stations out of a group will not receive calls to that
group but will continue to receive calls to their individual extension numbers.When desired, the user may put
him/herself back into the group by pressing the button again. Users who do not have this button may dial
the access code and the group desired. A station user is allowed to be in several groups, providing a key and
the extender of that group are assigned for each group on the user’s phone.
INCOMING CALL DISTRIBUTION
Incoming calls can be assigned to ring a distributed station hunt group.This allows all members of the group
to share the call load.
INCOMING/OUTGOING SERVICE
Outside lines are available for incoming or outgoing service. Programming allows any outside line to be used
for incoming calls only, outgoing calls only or both way service.
INDIVIDUAL LINE CONTROL
Each station in the system can be individually programmed to allow or deny dialing out as well as allow or
deny answering for each outside line.
IP KEYSETS
The iDCS 100 Release 2 system allows the use of Samsung proprietary keysets that use Internet Protocols (IP)
for voice and data transport.They may be local to the system or installed in a remote location via a LAN/WAN.
The iDCS 100 Release 2 can support up to 64 IP stations. For more information on how to setup the IP keysets
please refer to the VOIP Special Applications Section of the Technical Manual.
ISDN SERVICE
Primary Rate Interface (PRI)
The iDCS 100 Release 2 supports Primary Rate Interface ISDN. PRI allows simultaneous data calls, calling party
and calling line identification, high speed call setup and disconnect are among the benefits of ISDN calling.
The 23+D configuration of ISDN allows call information to be delivered via the data channel (the “D” of
23B+D) thus leaving the bearer channels (the “B” of 23B+D) available for single use or combined use to provide a wider bandwidth for data and video.The iDCS 100 Release 2 supports the most popular protocol standards in the U.S.
PRI Protocols supported:
National ISDN-2 (NI2)
AT&T No. 5 ESS
DMS 100/250
Basic Rate Interface (BRI)
The iDCS 100 Release 2 BRI card supports trunk or station level Basic Rate Interface services (BRI).Trunk or station BRI use is software programmable. BRI allows simultaneous data calls, called party and calling number
identification, high speed call setup and disconnect are among the benefits of ISDN calling.The 2B+D configuration of ISDN allows call information to be delivered via the data channel (the “D” of 2B+D) thus leaving the
bearer channels (the “B” of 2B+D) available for single use or combined use to provide a wider bandwidth for
data and video.
4.16
LAN INTERFACE
The iDCS 100 Release 2 MCP1 card provides a 10/100 base T Ethernet interface for connection to a data network. This interface allows a high speed connection for PC programming across an IP network. This interface
also allows the system software to be uploaded to the MCP1’s flash memory via the OfficeServ™ Manager
program.
LEAST COST ROUTING
Least Cost Routing (LCR) is the ability to automatically select the most cost effective central office route for
the outside number dialed by any station. The iDCS 100 Release 2 LCR program includes the following features:
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Option to use or not user LCR or a tenant basis
Programmable LCR access code
Digit analysis table of 500 entries each with ten digits
Routing by time of day and day of week (4 time bands per day)
Modify digits table of 100 entries
Flexible trunk group advance timer
Option to use or not use trunk group advance warning tones
LIVE SYSTEM PROGRAMMING
The system can be programmed from any display keyset or personal computer without interrupting normal
system operation. Keyset programming can also be done from a remote IP phone. There are 3 levels of programming: technician, customer and station. The technician level has access to all programs and can allow
the customer access to system programs as needed.Technician and customer access are controlled by different security passcodes. Programming from a PC requires the OfficeServ™ Manager (OSM) program. The system can also be programmed remotely via an optional internal modem card or over the internet via the MCP
LAN connection. OfficeServ™ Manager can also program the system locally via the system’s serial COM port.
MEET ME PAGE AND ANSWER
After a user makes a Meet Me Page, the user may remain off-hook to allow the paged party to meet the user
for a private conversation.
MEMORY PROTECTION
In the event that power is lost to the system, all customer data contained in memory is retained by the use
of a “super capacitor” for approximately 7 days. Additionally, the MCP1’s built-in 16MB flash memory may be
used to store the system database. The OfficeServ™ Manager (OSM) computer program may be used to produce a backup copy of the customer data.
MESSAGE WAITING INDICATIONS
When calling a station and receiving a busy signal or the no answer condition, the caller can leave an indication that a message is waiting. The message button will flash red at the messaged keyset. Five message waiting indications can be left at any station.
MESSAGE WAITING KEY
The Message Waiting (MW) key is used in conjunction with a voicemail card.The MW key is programmed with
an extender matching a station or station group number and is used to access the voice mailbox associated
with the extender.
4.17
MICROPHONE ON/OFF PER STATION
The microphone can be disabled at any keyset. When the microphone is disabled, the keyset cannot use the
speakerphone, although on-hook dialing and group listening are still possible.
MOBILITY SOLUTION
Samsung offers a Single-Line integrated Mobility (SLiM) solution that provides hand-off and roaming capabilities. Each SLiM handset requires one SLI port in the iDCS 100 Release 2 system. See your Authorized
Samsung Dealer for additional information.
MULTIPLE LANGUAGE SUPPORT
The iDCS 100 Release 2 can be programmed to support multiple languages in the display. This is on a perkeyset option and when set the keyset will have its display information presented in the programmed language. The languages are defined in MMC 121. The current languages are as follows: English, Spanish, Italian,
German, Portuguese, Norwegian, Danish, Dutch, Swedish, US Spanish, and Canadian French.
MUSIC ON HOLD—FLEXIBLE
The iDCS 100 Release 2 allows its music sources to be used in flexible manner as follows:
Each keyset can have a designated music source for playing as Background Music (BGM) through the keyset
speaker.
Each Station can have a designated music source for playing to callers placed on Exclusive hold at that station.
Each Trunk can have a designated music source for playing to callers placed on hold. This setting is overridden by some of the other settings such as station music on hold, DID MOH and UCD MOH.
Each UCD group can have a designated music source to be played while a caller is in queue.
Each entry in the DID translation table can have a designated music source to be played when a caller to that
DID number is placed on hold.
MUSIC ON HOLD – SOURCES
The iDCS 100 Release 2 provides for up to six different types of Music on Hold source including silence or
“NONE” as listed below:
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None: No audio is played to the listener
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Tone: A tone or “beep” is repeated at a programmable interval
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Chime: A music chime source (Old Folks At Home) located on the base cabinet board is played to the listener.
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External Source: An external source connected to a SMISC3 or SMISC4 card, such as a digital announcer
or radio, is played to the listener.
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Voicemail Sound File: If the iDCS 100 R2 system has an optional CADENCE/SVMi card installed, up to 100
custom recorded sound files from the Voice Mail card can be used for MOH sources. For more information on creating the sound files see CADENCE/SVMi System Administrator Manual-Recording Greeting
by Number. If you select this option be advised that each VMMOH source requires a dedicated
CADENCE/SVMi port.
4.18
NETWORKING
The iDCS 100 Release 2 system allows up to 15 systems to be networked together with a high level of feature
integration. The networked systems may be any combination of iDCS 100R2 and iDCS 500R2 systems running V2.4 or higher software. The physical connection between systems can be an IP network or proprietary
PRI connection using Samsung’s proprietary version of QSIG, called SPNet.
When engineering the network of systems, a discrete numbering plan must be used. The size and complexity of the numbering plan as well as the number of stations and trunks may limit the actual number of nodes
available to the network.
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Auto Answer Across Network: This setting will allow station to station calls across the network to follow
the auto answer setting of the called keyset.
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Call Completion, Busy Station (CCBS) also known as Callback or Busy Station Callback. When a station in
one system calls a station in another system across the network link and the destination station is busy
the calling station can set a Callback to the busy station.When the busy station becomes idle the system
will notify the callback originating station by ringing that station and when the originating station
answers, the system will call the destination station. Not available on QSIG over PRI.
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Call Completion, No Response (CCNR) also known as Callback or No Answer Callback. When a station in
one system calls a station in another system across the network link and the destination station does not
answer the calling station can set a Callback to the called station. When that station indicates the user is
present by becoming busy then idle the system will notify the callback originating station by ringing that
station and when the originating station answers, the system will call the destination station.
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Call Intrusion (Barge In): Calls across the network link can be barged in on however the barging station
will not be muted.
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Call Offer/Call Waiting (Camp On): This feature operates in the same manner as in a non networked
switch. When a called station is busy the caller can press a camp on key and appear as a ringing call on
the second call button.The Auto camp on feature will not work on calls across a network link if set to ON
in MMC 110.
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Call Pick-up Across the Network: This feature allows ringing calls, held calls and recalls to be picked up
by other stations through the network. A station user in a Branch Office can use the Directed Pick-up,
Hold Pick-up or Page/Park Pick-up codes to answers calls from the Main Office.
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Call Transfer: Calls answered in one network node can be transferred to a station or station group in
another network node.
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Caller ID: Caller ID in its various forms that are currently available (Analog CID Name and Number, ANI
Number, PRI Name and Number and BRI number) will be transported across the network link with the
original call.
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Centralized Automated Attendant: The Samsung Automated Attendant (AA) card can transfer callers to
other stations or station groups in another Node. It can be installed in any Node regardless of where the
lines/trunks from the telephone company are connected. Callers to Node A can be answered by the AA
Card in Node B, then transferred to Node C. An incoming caller that dials an invalid extension number to
the AA can be routed after a programmable number of attempts to a predetermined station or station
group anywhere in the network to receive assistance.
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Centralized Operator/Attendant: A station in any Node may dial “O” and ring a designated Centralized
Operator/Attendant. When programmed, hold/transfer/camp-on/park recalls can be directed to the
Centralized Operator/Attendant in a network arrangement instead of the Local Operator within that
Node. Ring plan assignments will allow recalls to a Centralized Operator/Attendant during the day and
to the Local Operator after hours. There can only be one Centralized Operator/Attendant designated in
the network. Each Node must be set for either Local Operator or Centralized Operator/Attendant, but not
both.
4.19
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Centralized Voice Mail with Message Waiting Lights: This feature allows one Voice mail system to be
shared by all stations in a multi-node network. This feature is only available with the Samsung SVMi or
SVMi-E integrated voice mail systems. Users in one Node can call forward their calls to the voice mail system in another Node. Messages left in the voice mail system will be indicated by lighting the corresponding voice message button or lamp on any station in any Node of the network. Messages are retrieved
by pressing the VMSG button or calling the voice mail group number. In addition, display keyset user will
receive softkey options to navigate through the voice mail system. Softkeys include: PLAY, SAVE, DELETE,
PAUSE FAST FORWARD, REVIEW, REPLY, FORWARD, CALL and HELP.
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DID with Pass Through: Incoming DID, DNIS or DDI calls can be routed through one switch across a network link to be processed by the DID table of the destination switch.
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Direct Station Selection and Busy Lamp Indication Across the Network: A Network Station key (NS) can
appear on extension “2101” in Node A. It is programmed as “NS2205” representing an extension in Node
B. This NS key will light Red when extension 2205 is on the phone. Station 2101 can press this NS key to
call extension 2205 in Node B. With this feature the CEO can see when the VP in New York is on the phone
or may call him with the press of a button. Any keyset can have multiple NS keys. This feature is only supported with QSIG over IP networking.
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Do Not Disturb (DND): This feature operates in the same manner as in a non networked switch.
•
Forward External: This feature operates in the same manner as a non networked system with the exception that, because calls across a network link are trunk calls, network calls do not follow the ICM FWD EXT
ON/OFF setting in MMC 210. It is therefore suggested that this setting be set to ON in a networked switch
to avoid confusion in operation between networked and non networked calls.
•
Group Overflow Across the Network: Calls to a station group in one Node may overflow after a programmable time to another station group in another Node.
•
Intercom Calling/Discrete Dialing Plan: Station to station and station to group calls can be made across
the network link without having to dial an access code for a call within the network. LCR can also be programmed to route calls across a network link and to access local trunks in another networked system.
•
Message Key Across the Network: This feature allows station users to set a message waiting indication
to another station in another Node in the network. Upon receiving a busy or no-answer condition, press
the MSG key or dial the feature code. This will light the message waiting light at the called station. To
return the message press the MSG key with the flashing red LED.
•
Network Page Key: With one or more of these keys users may make page announcements to page zones
in others Nodes in the Network. The network page (NP) key is different than the Page key in a single
node. For example, It is programmed as NPO24 where 02 = Node 2 and 4 = page zone 4 in Node 2.
•
Network Trunk Ring Destination: This feature allows lines/trunks from the telephone company connected to one Node to be programmed to ring at a destination (station or station group) in another Node.
•
Remote Hold Across the Network: Calls may be placed on hold at stations in another Node. Then page
that Node and announce that there is a call on holding on extension 2xxx. Anybody in this Node may
pick up the call by dialing 12 + 2xxx. This is useful when one Node does not have a dedicated answering
position. The caller is on Hold listening to music rather then listening to ringback tone.
•
Transfer Recall: Calls transferred across a network link will recall to the transferring station after the originating system transfer recall timer expires. After recalling, if not answered prior to that systems attendant recall timer expiring, the call will recall to that systems designated operator group. Attendant recalls
will not recall to a ‘Centralized Attendant”.
•
Transfer Retrieve: Calls on Transfer Hold during a screened transfer can be retrieved by pressing the call
button for that call.
4.20
•
Voice Mail Transfer Key: Users may transfer a caller directly to a co-workers voice mail box with out ringing their telephone by pressing the VT key and dialing their extension number. The caller will then hear
that co-workers personal greeting regardless of where they are in the network.
OFF PREMISES EXTENSIONS (OPX)
A single line (tip and ring) extension from the 2SLI card may be connected to telephone company-provided
OPX circuits to remote locations. Other SLI cards such as 2x4 SLI, 8SLI and KDb-SLIs do not support off premises extensions as they do not have over voltage protection.
OPERATOR GROUP
The operator group can contain 32 stations to answer incoming calls. Calls to this group can be set for distributed, sequential or unconditional ringing. Operators can use the In/Out of Group feature to meet flexible
operator requirements. Operator groups are selectable per ring plan.
OVERFLOW
Operator
When calls ringing a operator group go unanswered, they can overflow to another destination after a programmed period of time. The operator group has its own timer. The overflow destination can be a station or
station group.
Station Group
When calls ringing a station group go unanswered, they can overflow to another destination after a programmed period of time. Each station group has its own timer. The overflow destination can be a station or
station group located in that system.
OVERRIDE CODES
This feature allows users to make emergency outside calls from a station that has a forced code such as
Account code or authorization code enabled but without requiring them to enter a forced code. The basis of
this feature is an override code table containing 8 entries of up to 11 digits each. The iDCS 100 Release 2 will
examine digits that are dialed from a station to see if they match any entry in the Override Code table. If the
digits match the table, the system will process the call without requiring a forced code.
PAGING
System software allows the use of five internal and four external paging zones. Stations can page any individual zone, all external zones or all external zones plus internal zone zero simultaneously. Using system programming, each station may be allowed or denied the abilities to make and/or receive page announcements
to any zone or combination of zones.
Note: Each IP keyset assigned to ann internal page zone will use one MGI channel for each idle IP keyset
receiving the page.
PARK ORBITS
The system has 10 park orbits (0–9). These orbits can be used to park calls prior to paging and allows the call
to be retrieved by dialing a park code plus the orbit number. Calls parked in this manner can also be retrieved
by dialing the park pickup code (10) plus the station or trunk number. This feature is in addition to Call Park
and Page.
4.21
PRIME LINE SELECTION
Any station can be programmed to select a specific line, trunk group, telephone number, station or station
group when the handset is lifted or the speaker key is pressed (same as Hot Line feature).
PRIORITY CALL QUEUING
This feature places calls to an UCD or NORMAL station queue ahead of other calls based on priority level (19).The system reads the DID number, Caller ID number or trunk ID number, compares it to a preprogrammed
table, then assigns it the corresponding priority that places it in the appropriate position in the group queue.
PRIVATE LINES
For private line use, stations can be prevented from dialing and/or answering any line.
PROGRAMMABLE LINE PRIVACY
Each outside line can be programmed to ignore the automatic line privacy. This allows up to four other parties to join your conversation by pressing the line button. This is similar to 1A2 key telephone operation.
PROGRAMMABLE TIMERS
There are over 50 programmable system timers to allow each installation to be customized to best fit the end
user’s application.
RECALLS
Calls put on hold, transferred or camped-on to any station will recall to the originating station if not answered
within a programmable time. A recall that goes unanswered for the duration of the attendant recall timer will
recall to the system operator group. Hold, transfer, camp-on and attendant recalls have individual programmable timers. Calls recalling to buttons with tri-colored LEDs will flash amber.
RECALL TO OPERATOR
This function will allow the call to recall the operator instead of to the transferring station after the transfer
recall time expires.
REDIAL REVIEW
The Redial Review feature allows a review of the last number before dialing or allows access to the Call Log
Blocks if assigned.These Call Log Blocks record the last ten (10) numbers dialed.When the LNR key is pressed
the last number dialed is displayed.The log can then be scrolled using the Volume (Up/Down) keys and a previously dialed number can be selected.
REMOTE PROGRAMMING—PC
Remote programming allows the technician to access the system database from a remote location for the
purpose of making changes to the customer data. There are two connection methods, the dial-up connetion
using the internal modem card and through the LAN connection on the MCP1 card. OfficeServ Manager is
the proprietary programming application used to access and manipulate the database.
4.22
RING MODES
Time Based Routing - Plans
Each C.O. line can be programmed to ring at any station or station group. Each line can be assigned a ring
destination based on six (6) different ring plans based on time of day and the day of the week. The system
operator (intercom dial “0”) can also be a different station group for each ring mode.
Automatic / Manual
Ring destinations will automatically change based on time of day and day of week.
At any time the system can be manually forced into a specific ring plan. It will remain in this ring plan until
manually taken out.
Holiday Schedule
The system has a table of 20 dates that are used to define holidays. On a date designed as a holiday the system will remain in a ring plan for that calendar day providing the system was already in that ring plan. This
feature will override the ring plan time table.
Temporary Override
At any time the system can be forced into a specific ring plan for a temporary period of time until the next
scheduled ring plan automatically takes effect.
RING OVER PAGE
Any outside line can be programmed to ring over a customer-provided paging system. Outside lines, door
phones and station groups may ring over page in the day or night mode.
SECRETARY POOLING
Each keyset may be defined as an executive (BOSS in programming) or a secretary (SECY in programming) in
system programming. Each executive can have up to four secretaries and each secretary can have up to four
executives.These arrangements are known as executive/secretary pools.There can be multiple pools in a system. When an executive is in DND, all calls to the executive ring the first secretary assigned to that executive;
if that secretary is busy, the call will hunt to the next available secretary assigned to that executive. If the secretary must communicate with the executive while he/she is in DND, pressing the corresponding executive
button on the secretary’s keyset results in an Auto Answer intercom call being made to the executive (providing the executive is free). There is also a system wide option to allow the stations to ring rather than auto
announce the executive secretary calls. A station can only be the executive of one secretary pool. In addition,
a station cannot be in more than one pool.
SINGLE LINE CONNECTIONS
Single line ports allow connection of a variety of single line telephones plus facsimile machines, answering
machines, loud bells, computer modems, cordless phones and credit card machines. When connecting customer-provided equipment to these extensions, compatibility should be checked out before purchase to
ensure correct operation. Central office ring cadence can be selected for SLT stations. This is helpful when
optional devices cannot detect iDCS 100 Release 2 intercom ring cadence.
SPEED DIAL NUMBERS
The system maintains a library of speed dial numbers that can be allocated to either a shared system wide
list or to an individual user list. The software has a library of 1500 numbers. The iDCS 100 Release 2 software
can be programmed to have either 500 or 950 numbers in the system list.
4.23
The remaining numbers in the library can be assigned in blocks of 10 each to individual stations for their personal use. A maximum of 5 blocks (50 numbers) can be assigned to a station.
SPEED DIAL BY DIRECTORY
The iDCS 100 R2 system provides the user with the ability to look up a speed dial number and place the call.
There are three speed dial selections: personal, system and station. This feature requires a display keyset.
STATION HUNT GROUPS
System programming allows up to 20 station hunt groups. One of three ring patterns—sequential, distributed and unconditional—is available for each group. Each unconditional group may contain a maximum of
32 stations and each sequential and distributed group may contain a maximum of 32 stations. A station may
be assigned to more than one group. Each station group has its own recall timer for calls transferred to that
group. There is a Next Hunt timer for each group to provide circular hunting within the group.
STATION MESSAGE DETAIL RECORDING (SMDR)
The system provides records of calls made, received and transferred. Connecting a customer-provided printer or call accounting system will allow collection of these records. Each call record provides the following
details: station number, outside line number, start date, start time, duration of call, digits dialed (maximum 18)
and an account code if entered. The system may print a header followed by 50 call records per page or send
continuous records with no header for use with a call accounting machine. See the sample printouts.
The SMDR output can be provided through one of the serial ports on the LAN port of the system. The SMDR
format contains many options that allow it to be customized for a company’s individual needs. Options to
print include incoming calls, outgoing calls, in and out of group status, change in DND status, authorization
codes, and caller ID on incoming calls. When Caller ID is enabled a wide carriage printer is required.
STATION PAIR
This feature allows station to be assigned as a “pair”. That is to say a primary and secondary. Calling the primary station will make both stations ring. Selected features such as Message Notification, DND, Callback, and
Class of Service act as one station. This is convenient when an individual has two offices or an office extension and a cordless extension. NOTE: Not all system features are applicable to station pairs. Features designed
for a single user may conflict with paired stations.
SYSTEM ALARMS
A DISA alarm will warn the customer if the DISA security system has been triggered by too many incorrect
password attempts. The alarm can ring any station or group of stations and show an appropriate display at
the assigned stations.
SYSTEM MAINTENANCE ALARMS
The iDCS 100 Release 2 continuously performs internal system diagnostics. When either a major or minor
fault is detected the system can ring stations with an ALARM KEY assigned. The keyset display shows information that includes the description, location and date and time stamp for each alarm.
A log of 100 alarms are stored in a buffer and can be reviewed at a display keyset or sent to a printer.
SYSTEM DIRECTORY
Each station, station group and outside line can have an 11 character directory name. This name will appear
on keyset displays to provide additional information about lines and stations.
4.24
TOLL RESTRICTION
There are 250 allow and 250 deny entries of 11 digits each. Each of these entries can apply to dialing classes
B, C, D , E, F and G. Expensive 976, 1-900, 411 and operator-assisted calls, as well as specific area and office
codes, can be allowed or denied on a per-class basis. Class A stations have no dialing restrictions and Class H
stations cannot make outside calls.
Any outside line may be programmed to follow station toll restriction or follow the toll restriction class
assigned to it. Each station and trunk can have a different dialing class for each ring plan.
Special Code Table
A Special Code Table of ten entries (four digits each) allows use of telephone company features such as CID
blocking (*67) or call waiting disable (*70) without interference to toll restriction or LCR. The Special Code
table allows use of these custom calling features on a per call basis.
TOLL RESTRICTION OVERRIDE
Program options allow system speed dial numbers to follow or bypass a station’s toll restriction class. In addition, users may make calls from a toll restricted station by using the walking class of service or authorization
code feature.
TONE OR PULSE DIALING
Outside lines can be programmed for either tone or pulse dialing to meet local telephone company requirements.
TRAFFIC REPORTING
The iDCS 100 Release 2 system can store peg counts for various types of calls.These peg counts can be printed on-demand, daily, hourly, or up to three separate programmable shifts. The report includes statistics for
each trunk, trunk group, station, station groups and page announcements. For more details and explanations
see sections 4.9 and 4.10 of this document.
TRANSFER
System operation permits station users to transfer calls to other stations in the system. Transfers can be
screened, unscreened or camped-on to a busy station.
TRUNK GROUPS
Outside lines can be grouped for easy access by dialing a code or pressing a button.There are 11 trunk groups
available.
UNIFORM CALL DISTRIBUTION (UCD)
UCD is used whenever the user expects to have more ringing calls than people to answer them. It prevents
callers from receiving busy signals or lengthy delays before answering. Callers reaching a busy station group
are held in queue for an available agent. First and second announcements reassure the caller until an agent
becomes free. Programmable automatic logout removes a station from the group if a call is placed to an unattended station, thus preventing unanswered calls. A wrap-up timer prevents calls to a station for a programmable period of time to allow the agent to finish up work associated with the call. NOTE: Requires optional
hardware. Ask your dealer for details.
4.25
UCD Groups
The UCD group option allows callers in queue at a UCD group to be temporarily diverted to an announcement device and then placed back in the queue. A wrap-up timer will allow agents to complete paperwork
before receiving the next UCD call.
Call Statistics
UCD supervisor positions using a display keyset can monitor the number of calls in queue, the time that the
oldest caller has been waiting, the total number of calls received for the current day and the average time a
caller waits to be answered.
Agent Busy / Manual Wrap Up Key
This is an enhancement to the call center operation that allows a button to be programmed in the flexible
field of the keyset that when depressed will remove the keyset from active status within the group. When
depressed again it will place the keyset back into active status for receiving calls. This provides a method for
agents to extend their wrap-up time manually when necessary. This also allows agents to perform other
duties such as receiving or making telephone calls without having to log out of the group or being automatically logged out if away from the phone for a short time.
Agent ID Numbers
This enhancement to the call center operation allows agents to be given a PIN number to use when logging
in and out of a UCD group. This allows agents to be able to move from location to location and keep their
productivity records. This new option has been added to MMC 607 (requiring PIN number to log in or out)
and to MMC 718 (setting PIN numbers).There are a total of 300 PIN numbers available in the system.This feature when used in conjunction with the Smart Centre reporting package will keep agent records by PIN numbers for productivity management.
Agent Statistics
UCD supervisor positions using a display keyset can monitor the number of agents in a group and how many
agents are currently logged in. Each station’s status can be reviewed for the number of calls answered and
the average call length of the current day.
Group Supervisors
Multiple supervisors can be assigned to each group or one station can be given supervisor status for multiple groups. The group supervisor (using a display keyset) can add and delete agents in real time from the
group to handle the workload.
Printed Reports
Agent supervisors may run printed reports to a customer-provided printer, showing the data available on the
supervisor displays.
UNIVERSAL ANSWER
Station users may dial the Universal Answer code or press the UA key to answer any outside lines programmed to ring the UA device. The UA device can be a station, group of stations, common bell or ring over
page.
4.26
VIRTUAL EXTENSIONS
The iDCS 100 Release 2 has 32 virtual extension ports encoded in the system database.They can be assigned
as keyset or single line analog ports.These ports have all the attributes of an actual station port including call
forwarding. These virtual ports can be exchanged with real station ports using the set relocation feature to
provide hot desking.
VOICE MAIL
Inband Signalling
The iDCS 100 Release 2 system uses DTMF tones (inband signalling) to communicate with any compatible
voice mail system. Stations can call forward to a voice mail system. When answered, the system will send
DTMF tones routing the caller directly to the called station user’s mailbox. Keyset users can press one button
to retrieve messages from the voice mail system. A Voice Mail Transfer key permits keyset users to easily transfer a caller directly to an individual voicemail box without navigating through menus.
Note: Although most voice mail systems will work with the iDCS 100 Release 2, the system data has default
values set to work with the Starmail Voice Processing System. They may need to be changed if you are using
another system.
Integrated (In-Skin)
The iDCS 100 Release 2 can be equipped with Samsung’s proprietary voice mail/auto attendant card. This
card provides 4 to 8 ports of voice processing. Because it is built into the system it provides such features as
one touch call record, answering machine emulation, and voice mail box administration with interactive keyset displays.
Voice Over Internet Protocol (VoIP)
The iDCS 100 Release 2 system is VoIP enabled and as such supports the following VoIP services:
1)
H.323 Trunking to another H.323 Gateway.
2)
SIP IP Trunking.
3)
IP Telephone Sets:
a) OfficeServ ITP-5021D Keyset
b) OfficeServ ITP-5012L Keyset
These IP Keysets can be installed in the local office or in a remote office, home office with full feature
operation.
4)
5)
IP Networking: Connect up to 15 systems together over a managed IP network.
T.38 Fax Over IP.
The iDCS 100 Release 2 Media Gateway Interface (MGI) cards support up to sixteen voice calls per card over
an IP network connection. The MGI cards fit into any universal iDCS 100 Release 2 card slot (base cabinet
only). The iDCS 100 Release 2 supports a maximum of 3 MGI cards per system.
VoIP is transported by the iDCS 100 Release 2 MGI cards by utilizing the ITU standards based or H.323 or SIP
protocol. This standard addresses the means of transferring voice, data, and images through IP (Internet
Protocol) networks.
With VoIP certain compression standards have also been adopted to represent each second of voice with an
amount of bandwidth. The iDCS 100 Release 2 MGI3 utilizes G.711, G.729, G.729A or G.723 standards voice
compression codec’s.This allows for a selectable 64kbps (G711), 8Kbps (G729A) or 6.3Kbps (G723) bandwidth
4.27
use when preparing voice compression for IP transport. Compression is used to reduce the digitized voice
into a smaller bandwidth that can be carried in smaller packets. The VoIP gateway determines the compression method for each call setup. There is also a certain amount of frame/packet overhead in each compression channel. 64K of bandwidth can support 6~7 calls simultaneously. This can vary depending on efficiency
features like Silence Suppression and multiframe counts. Unlike switched networks, VoIP connections consist
of a sequence of numbered data packets. Since voice conversation is usually considered “real time” these
packets need to be delivered in a consistent manner with minimal delay. This can be controlled via a
Gatekeeper which tracks and monitors voice packets. Gatekeepers are part of the H.323 standard but are not
required. The iDCS 100 Release 2 MGI cards are Gatekeeper compliant.
In any Ethernet environment, packet transfers are subject to delays and/or loss. If these delays are greater
than 200ms the voice quality will deteriorate. The Ethernet data traffic and network topology should be a
consideration when using VoIP. Network congestion will affect call quality in any VoIP application.
WALKING CLASS OF SERVICE
This feature allows users to make calls or use features from a station that is restricted. The users may either
use the WCOS feature code or the authorization code feature. Both methods change the class of service to
correspond with the station passcode or authorization code that is dialed. After the call is completed, the station returns to its programmed class of service.
WIRELESS HANDSET—See Mobility Solution
4.28
STATION FEATURES
Add-On Modules
Manual Signalling
Appointment Reminder
Message Waiting Light / Indication
Automatic Hold
Mute Microphone / Handset
Automatic Privacy
Off-Hook Ringing
Background Music
Off-Hook Voice Announce (Executive)
Busy Station Callback
Off-Hook Voice Announce (Standard)
Busy Station Indications (BLF)
One Time Do Not Disturb
Call Coverage Key
One Touch Dialing Keys
Call Forwarding
On-Hook Dialing
Call Forwarding Override
Privacy Release
Call Logs
Programmable Keys
Call Pickup
Programmed Station Messages
Direct Station Selection (DSS)
Protection from Barge-In
Do Not Disturb (Override)
Redial
Do Not Disturb (Programmable)
Remote Hold
Door Lock Release
Ring Modes
Exclusive Hold
Ringing Preference
Group Listening
Speakerphone
Headset Operation
Station Lock
Hearing Aid Compatible
Terminal Status Indicator
Line Queuing with Callback
Tri-Colored Lights
Line Skipping
Volume Settings
Loud Ringing Interface
Wall-Mountable Keysets
4.2 STATION FEATURE DESCRIPTIONS
ADD-ON MODULES
iDCS 14 BUTTON AOM
The 14B AOM attaches to the right hand side of an iDCS 18D or iDCS 28D keyset and provides 14 buttons with
red LEDs.These buttons can be used for DSS keys, speed dial bins or any key that does not require a dual colored LED. Does not require a separate DLI port. It uses the same DLI port as the keyset is attached to.
32 BUTTON AOM
The DCS 32-button add-on module (AOM) adds to the capability of any keyset. The 32 programmable buttons with red buttons can be used for feature keys, DSS/BLF keys or one touch speed dial buttons. Because
this AOM has a microphone and a speaker it can be used to provide executive off hook voice announce or as
a stand alone unit whenever a handset and dial pad are not required. Requires one DLI port per 32B AOM.
64 BUTTON MODULE
The 64-button module adds to the capability of any keyset. Up to four 64-button modules can be added to
each keyset. The 64 programmable red LED buttons with red LED can be used for feature keys, DSS/BLF keys
or one touch speed dial buttons.
†Requires optional hardware and/or software. Ask your dealer for details.
4.29
APPOINTMENT REMINDER
When programmed for a specific time, a keyset will sound a distinctive ring to remind the user of meetings
or appointments. Alarms can be set for “today only” or for every day at the same time. Up to three alarms may
be set at each keyset. Display keysets can program a message to be displayed when the alarm rings. Non-display keyset users must have the system administrator program messages for them.
AUTOMATIC HOLD
Station users can enable or disable automatic hold at their keysets. While a user is engaged on an outside
(C.O.) call, pressing another trunk key, route key or CALL button automatically puts the call on hold when this
feature is enabled. Pressing TRSF, CONFERENCE, PAGE or a DSS key will always automatically place the call on
hold. This type of automatic hold is not a user-selectable option. Intercom calls can be automatically held if
Intercom Auto Hold is set to ON for the entire system.
AUTOMATIC PRIVACY
All conversations on outside lines and intercom calls are automatically private. The privacy feature can be
turned off on a per-line basis.
BACKGROUND MUSIC
Keyset users may choose to hear music through their keyset speakers when optional external sources are
installed. Each user may adjust this level by the use of a volume control program at the selected keyset.
BUSY STATION CALLBACK
When reaching a busy station, callers may request a callback by pressing one button or dialing a code. The
system rings the caller back when that station becomes idle (a system-wide maximum of 100 callbacks are
allowed at one time including busy station and busy trunk).
BUSY STATION INDICATIONS (BLF)
DSS/BLF keys may be assigned to any keyset or add-on module. These buttons will be off when the station is
idle, light red when that station is in use and flash distinctively when that station is in the DND mode.The system can be programmed to allow the DSS keys to be used to pickup calls at other keysets.
CALL COVERAGE KEY
These keys (buttons) provide a convenient way to cover calls ringing at other stations. Keyset users can have
one or multiple call coverage keys programmed for either a station or group number. These buttons flash
when a new call or recall is ringing at the programmed station. In addition, a call coverage delay ring time can
be programmed to provide an audible ring tone either immediately or delayed from 1 to 250 seconds. Call
coverage keys only flash and ring when the covered station is idle. When the covered station is off hook the
call coverage key lights red to indicate a busy condition.
CALL FORWARDING
Station users can forward internal and outside calls to other destinations immediately (Forward All), when
busy (Forward Busy) or if not answered in a programmable number of seconds (Forward No Answer). These
forward destinations can all be different. Once a destination has been programmed, it can be turned on and
off with a programmable key. Forward All takes priority over Busy and No Answer conditions.
In addition to the three usual methods of forwarding described above, a fourth option called Follow Me is
available. This option allows a station user to set a Forward All condition from his/her station to another station while at the remote station. To display the Follow Me condition, the TRSF/transfer key lights steady red
at the station that is forwarded. The TRSF/transfer key also lights if Forward All is set and no key is pro-
4.30
grammed for Forward All. Keyset users can be given an external call forward button to forward their calls to
an external phone number. Each outside line may be programmed to either follow or ignore station call forwarding. A per-station option controls whether internal calls forward to voice mail or not. Single line telephones must have the system administrator program this feature for them.
CALL FORWARD OVERRIDE
When this option is set to yes for a station then intercom calls from that station will override any call forwarding settings of the called station.
CALL LOGS
With the call log feature, a display keyset user can review up to 50 of the last incoming calls from the Caller
ID review list or up to 50 of the last external telephone numbers that were dialed. The numbers can be
viewed, stored and/or dialed using the associated soft keys. LCR must be enabled for dialing and storing numbers from the CID review list. Optional hardware and/or software may be needed for Caller ID.
CALL PICKUP
With directed call pickup, a user can answer calls ringing at any station by dialing a code plus that extension
number. The group pickup feature allows the user to answer any call ringing within a pickup group. Pickup
keys may be customized with extenders to allow pickup from a specific station or pickup group.The iDCS 100
Release 2 has 20 programmable pickup groups.
DIRECT STATION SELECTION (DSS)
Programmable keys can be assigned as DSS keys and associated with extension numbers. Users press these
keys to call or transfer calls to the assigned stations.
DO NOT DISTURB (OVERRIDE)
The DND Override feature allows a keyset with a DND Override key (DNDO) and the appropriate class of service to override the DND setting at a called keyset. This will allow a user to go into DND while waiting for an
important call and have that call transferred to them via a screened transfer from a station (for example the
users secretary) with a DNDO key.
DO NOT DISTURB (PROGRAMMABLE)
The Do Not Disturb (DND) feature is used to stop all calls to a station. System programming can allow or deny
use of the DND feature for each station. Parties calling a station in DND will receive reorder tone.When in DND
mode, calls may be forwarded to another destination. See Forward DND option. A keyset without a DND button can activate DND via the feature access code. The ANS/RLS key will flash at 112 ipm (rapidly) when DND
is set. There is a programmable option to allow a C.O. line to override DND at its ring destination if that destination is a single station.
DOOR LOCK RELEASE
Stations programmed to receive calls from a door phone can dial a code to activate a contact closure for control of a customer-provided electronic door lock.
EXCLUSIVE HOLD
Pressing HOLD twice will hold a call exclusively at a station so no other station can pick up that call. Intercom
calls are automatically placed on exclusive hold. Exclusive hold for trunk calls can be denied in class of service.
4.31
GROUP LISTENING
This feature allows users to turn on the speaker while using the handset. It allows a group of people to listen
to the distant party over the speaker without the microphone turned on.
HEADSET OPERATION
Every keyset can be programmed to allow the use of a headset. In the headset mode, the hookswitch is disabled and the ANS/RLS key is used to answer and release calls. Keyset users may turn headset operation
ON/OFF by keyset programming or more easily by pressing the headset ON/OFF key. The headset key lights
steady red when the keyset is in headset mode.
HEARING AID COMPATIBLE
All iDCS 100 Release 2 keysets are hearing aid compatible as required by Part 68 of the FCC requirements.
LINE QUEUING WITH CALLBACK
When the desired outside line is busy, the user can press the CALLBACK key or dial the access code to place
his/her station in a queue.The user will be called back when the line is available (a maximum of 100 callbacks
are allowed system-wide at one time including busy station and busy trunk).
LINE SKIPPING
When the user is talking on an outside line and the automatic hold feature is turned off, he/she may press an
idle line key and skip to that line without causing the previous call to go on hold.
LOUD RINGING INTERFACE
The MISC daughter board provides an audible ring tone output.This can be connected to a paging system or
single loud speaker to provide loud ring tone for a specific station only. The tone is preset and can not be
changed.
MANUAL SIGNALLING
Keysets can signal each other via a programmable key.This allows one station to alert another without establishing a voice conversation. Each press of the key results in a 500 milliseconds of ring tone being set to the
intended station. An individual manual signaling key must be programmed for each station to be signaled.
MESSAGE WAITING LIGHT/INDICATION
When calling a station and receiving a busy signal or the no answer condition, the caller can leave an indication that a message is waiting. The message button will flash red at the messaged keyset.A single line telephone set will receive stutter dial tone to indicate a message is waiting.
MUTE MICROPHONE/HANDSET
Any keyset user can mute the keyset’s handset transmitter by pressing the MUTE key. In addition, keyset users
can also mute the keyset microphone while the keyset is in speakerphone mode.
OFF-HOOK RINGING
When a keyset is in use, the system will provide an off-hook ring signal to indicate that another call is waiting. The ring signal is a single ring repeated. The interval is controlled by a system-wide timer. Single line stations will receive a tone burst through the handset receiver instead of a ring.
4.32
OFF-HOOK VOICE ANNOUNCE (EXECUTIVE)
A keyset associated with an add-on module may receive an executive off-hook voice announcement while
on another call. The called keyset user may reply handsfree without interrupting the call in progress. Only
keysets with an off-hook voice announce button (OHVA) can off-hook voice announce to keysets with AOMs.
OFF-HOOK VOICE ANNOUNCE (STANDARD)
Keysets may receive a voice announcement while on another call.The calling station must have an OHVA key.
When transferring a call to a busy keyset or while listening to busy signal, the station user can press the OHVA
key to make an OHVA call to the busy keyset. If the called keyset is in the DND mode, it cannot receive OHVA
calls. The L version of software has an user programmable option that will allow the OHVA to be heard
through the speaker rather than in the handset.
ONE TIME DO NOT DISTURB
The Do Not Disturb (One Time) feature is used to stop all calls to a station when the user is on an outside line
and does not want to be disturbed for the duration of the call. Upon completion of the call, DND is canceled
and the station is returned to normal service. This feature requires a programmed button.
ONE TOUCH DIALING KEYS
Frequently used speed numbers can be assigned to one touch dialing keys for fast accurate dialing.
ON-HOOK DIALING
Any keyset user can originate calls without lifting the handset. When the called party answers, the user may
speak into the microphone or lift the handset for more privacy.
PRIVACY RELEASE
This feature will allow another station to join in on your conversation by temporarily releasing privacy on the
C.O. line from your keyset.
Requires a Privacy Release key to be programmed on your keyset. A maximum of three (3) other people can
join in. This uses one of the conference circuits in the system.
PROGRAMMABLE KEYS
LCD 24B and STD 24B keysets have 24 programmable keys, LCD 12B and Basic 12B keysets have 12, and 7B
keysets have 12. The iDCS 28D keyset has 28 programmable keys with tri-colored lights, the iDCS 18D keyset
has 18 programmable keys with tri-colored lights, and the iDCS 8D keyset has 8 programmable keys with tricolored lights. The ITP-5021-D has 21 programmable keys with tri-colored lights and the ITP5012-L has 99
programmable keys.
Each key can be programmed for more than 25 different uses to personalize each phone. Examples of keys
include individual outside line, individual station, group of lines, group of stations and one touch speed dial
buttons. Using these keys eliminates dialing access codes.
The following feature keys have extenders that make them more specific: SPEED DIAL, SUPERVISOR, PAGE,
DSS, DIRECTED PICKUP, GROUP PICKUP, DOOR PHONE, BOSS, PROGRAMMED MESSAGE, IN AND OUT OF
GROUP, FORWARD and VOICE MAIL TRANSFER. The extender can be a station, a group or another identifying
number.
4.33
PROGRAMMED STATION MESSAGES
Any station may select one of 20 messages to be displayed at a calling party’s keyset to advise others of their
status.Ten messages are factory-programmed but may be reprogrammed. Five can be created by the system
administrator. Each display keyset user may create five additional messages unique to them.
NOTE: The calling party must have a display keyset to view these messages.
PROTECTION FROM BARGE-IN
Each station can be programmed as secure or not secure. Secure stations cannot be barged-in on. A station
that is not secure cannot be barged-in on when talking to a secure station.
REDIAL
There are three types of external redial available to all station users. Each type can redial up to a maximum of
18 digits.
•
AUTO RETRY—When an outside number is dialed and a busy signal is received, the auto retry feature can
be used to reserve the outside line and automatically redial the number for a programmable number of
attempts (available to keyset users only).
•
LAST NUMBER—The most recently dialed number on a C.O. line is saved and may be redialed by pressing the redial key or dialing the LNR access code.
•
MANUAL RETRY with LNR—When you make an outside call and receive a busy signal you can press the
LNR key to redial the same number again.This operation can be manually repeated for a limited number
of attempts as defined by system programming (available to keyset users only).
•
MEMO REDIAL—When you are calling directory assistance you can store the number you are given using
the dial pad and SAVE number feature. There is no need for a pencil and paper (available to keyset users
only).
SAVE NUMBER—Any number dialed on a C.O. line may be saved for redial at a later time.
•
REMOTE HOLD
When you wish to place a call on hold at another station, press TRSF and dial the station number (or press the
appropriate DSS key). Press the HOLD key.This will place the call on system hold on an available CALL button
or Line Key at the remote station.
RING MODES
Each keyset user can select one of three distinct ways to receive intercom calls. The phone can automatically answer on the speakerphone, voice announce through the speaker or receive ringing.When the ring mode
is selected, keyset users can choose one of eight distinct ring tones. Forced Auto Answer is invoked by the
calling station and is controlled by the calling station’s class of service.
RINGING PREFERENCE
Lifting the handset or pressing the speaker button automatically answers a call ringing at the keyset. Using
this method, users are assured of answering the oldest call first. When ringing preference is turned off, the
user must press the flashing button to answer. Users may answer ringing lines in any order by pressing the
flashing button.
4.34
SPEAKERPHONE
DCS LCD 24B and DCS LCD 12B keysets have built-in speakerphone. The speakerphone enables calls to be
made and received without the use of the handset. The iDCS 28D keyset and the iDCS 18D keyset can have a
Full Duplex Speakerphone Module added. All ITP phones are speaker phones.
STATION LOCK
With a programmable personal station passcode, any keyset or single line station can be locked and
unlocked to control use of each telephone.There are two lock options: 1=LOCKED OUTGOING and 2=LOCKED
ALL CALLS. See the following table for more details.
0
UNLOCKED
1
LOCKED OUTGOING
2
LOCKED ALL CALLS
Make Outside Calls
YES
NO
NO
Receive Outside Calls
YES
YES
NO
Make Intercom Calls
YES
YES
NO
Receive Intercom Calls
YES
YES
NO
TERMINAL STATUS INDICATOR
iDCS keysets are equipped with a terminal status indicator lamp. The terminal status indicator light is positioned on the top right corner of the keyset above the display. The terminal status indicator is a tri-colored
(red, green, and amber) light that provides greater visibility of your keysets status than the individual key
LEDs. The terminal status indicator provides the following indications:
– Busy/Off Hook
– Intercom Ring
– Outside Call Ring
– Recall Ring
– Message Waiting
– Do Not Disturb
Steady Red
Flashing Red
Flashing Green
Flashing Amber
Flashing Red
Fast Flash Red at 1 Second Intervals
TRI-COLORED LIGHTS
DCS LCD 24B keysets have 16 keys equipped for tri-colored LED indications (green, red and amber). The DCS
LCD 12B model has six of these keys and the DCS 7 button keysets have three. All programmable keys on the
iDCS keysets have tri-colored LEDs.To avoid confusion, your calls always light green, other calls show red and
recalls light amber.
VOLUME SETTINGS
Each keyset user may separately adjust the volume of the ringer, speaker, handset receiver, background
music, page announcement and off-hook ring tone.
WALL-MOUNTABLE KEYSETS
Each keyset, add on module and 64 button module can be wall mounted by reversing the base wedge.
4.35
DISPLAY FEATURES
Account Code Display
Enhanced Station Programming
Call Duration Timer
Identification of Recalls
Call for Group Identification
Identification of Transfers
Call Processing Information
Message Waiting Caller Number
Caller ID Information
Outside Line Identification
Calling Party Name
Override Identification
Calling Party Number
Programmed Message Display
Conference Information
Soft Keys
Date and Time Display
Stopwatch Timer
Dial by Name
Text Messaging
Dialed Number
UCD Supervisor Displays
4.3 DISPLAY FEATURE DESCRIPTIONS
ACCOUNT CODE DISPLAY
Account codes are conveniently displayed for easy confirmation. If entered incorrectly, users may press the
ACCOUNT key again and reenter the account code.
CALL DURATION TIMER
The system can automatically time outside calls and show the duration in minutes and seconds. Station users
may manually time calls by pressing the TIMER button.
CALL FOR GROUP IDENTIFICATION
When a call is made to a station group, the display shows [CALL FOR GROUP] and the user’s group number.
These calls can be answered with a different greeting than calls to the user’s extension number.
CALL PROCESSING INFORMATION
During everyday call handling, the keyset display will provide information that is helpful and in some cases
invaluable. Displays such as [CALL FROM 203], [TRANSFER TO 202], [701: RINGING], [TRANSFER FM 203], [708
busy], [Camp on to 204], [Recall from 204], [Call for 501], [message from 204] and [FWD ALL to 204] keep users
informed of what is happening and where they are. In some conditions, the user is prompted to take action
and in other cases the user receives directory information.
CALLER ID INFORMATION
Caller ID information is dependent on the use of display keysets. The following list explains the displays that
are used with Caller ID.
Name / Number Display
Each display keyset user can decide if he/she wants to see the Caller ID name or Caller ID number in the display. Regardless of which one is selected to be seen first, the NND key is pressed to view the other piece of
CID information.
4.36
Next Call
In the event that there is a call waiting or a camped-on call at the user’s keyset, the user can press the NEXT
key to display the Caller ID information associated with the next call in queue at the station. Either the CID
name or CID number will show in the display depending on the N/N (MMC 119) selection.
Save CID/ANI Number
At any time during an incoming call that provides CID information, the user may press the SAVE key.This saves
the CID number in the Save Number feature. Pressing the SAVE number redial key will dial the CID number.
The system must be using LCR to dial the saved number.
Store CID/ANI Number
At any time during an incoming call that provides CID information, the user may press the STORE key. This
saves the CID number as a speed dial number in the personal speed dial list. The system must be using LCR
to dial the stored number.
Inquire Park/Hold
When a user is informed that an incoming call is on hold or has been parked, the user may view the Caller ID
or ANI information before he/she retrieves the call.This will influence how the user chooses to handle the call.
CID/ANI Review List
This feature allows display keyset users to review CID information for calls sent to their stations. This list can
be from ten to fifty calls in a first in, first out basis.The list includes calls that were answered and calls that rang
the user’s station but that were not answered. When reviewing this list, the user can press one button to dial
the person back. The system must be using LCR to dial the stored number.
Investigate
This feature allows selected stations with a special class of service to investigate any call in progress. If
CID/ANI information is available for an incoming call, the selected stations can know to whom the iDCS 100
Release 2 user is speaking. On outgoing calls, the selected stations can see who was called. After investigating, the selected stations may barge-in on the conversation, disconnect the call or hang up.
Abandon Call List
The system has a system-wide abandon call list that stores CID/ANI information for calls that rang but were
not answered. The list is accessed using the operator’s passcode. When reviewing this list, you are provided
options to CLEAR the entry or DIAL the number. You can use the NND key to toggle between the CID name,
CID or ANI number and the date and time the call came in. The system must be using LCR to dial numbers
from the abandon call list. The abandoned call list will store up to 50 unanswered calls.
CALLING PARTY NAME
For intercom calls, display keysets show the calling party’s name before answering.The names must be stored
in the system directory list and can be up to 11 characters long.
CALLING PARTY NUMBER
When an intercom call is received, all display stations show the calling party’s extension number before the
call is answered.
4.37
CONFERENCE INFORMATION
When a conference is set up, each extension and outside line number is displayed at the controlling station
when it is added. When a station is added, its display shows [Conf with xxx] alerting the user that other parties are on the line.
DATE AND TIME DISPLAY
In the idle condition, the current date and time are conveniently displayed. Display keysets can have a 12 or
24 hour clock in either the ORIENTAL or WESTERN display format with information shown in upper case or
lower case letters.
DIAL BY NAME
Each station and speed dial number can have an associated directory name. Any station or speed dial number can be selected by scrolling alphabetically through a directory list. There are three directories:
1.
2.
3.
System wide speed dial list
Personal speed dial list
Station directory list
This online “phone book” allows display keyset users to look up and dial any speed dial number or station in
seconds.
DIALED NUMBER
When an outside call is made, digits are displayed as the user dials them. If the display indicates an incorrect
number was dialed, the user can quickly hang up before billing begins.
ENHANCED STATION PROGRAMMING
Personal programming options are easier to select and confirm with the help of the display.
IDENTIFICATION OF RECALLS
Hold recalls and transfer recalls are identified differently than other ringing calls. Hold recalls indicate the
recalling line or station number and the associated name.Transfer recalls indicate the recalling line or station
and where it is coming from.
IDENTIFICATION OF TRANSFERS
The display will identify who transferred a call to the user.
MESSAGE WAITING CALLER NUMBER
When the message indication is on, pressing the MESSAGE button displays the station number(s) of the person(s) who have messages for the user. Display keyset users can scroll up and down to view message indications.
OUTSIDE LINE IDENTIFICATION
Each line can be identified with an 11 character name. Incoming calls display this name before the call is
answered. This feature is helpful when individual lines must be answered with different greetings.
4.38
OVERRIDE IDENTIFICATION
If another station barges-in on a user’s conversation, the display will alert the user with a [Barge from 2xx] display if the system is set for barge-in with tone.
PROGRAMMED MESSAGE DISPLAY
Preprogrammed station messages set by other stations are displayed at the calling station’s keyset.
SOFT KEYS
Below the display, there are three soft keys and a SCROLL button.These keys allow the user to access features
in his/her class of service without requiring the keyset to have designated feature keys.
STOPWATCH TIMER
Display keyset users find this feature very convenient to time meetings, calls and other functions. Users simply press once to start the timer and press again to stop the timer.
TEXT MESSAGING
This feature allows two display keyset users to respond to each other with preprogrammed messages. After
receiving an Off Hook Voice Announcement or Station Camp-On, you may respond with a text message while
continuing to talk and listen to your outside party. The other station can view this message and take the
appropriate action or respond back with another text message.
Up to 20 display station users can program their own individual ten (10) text messages that can be sent to
another display keyset. Only the display keysets that are allowed in system programming (MMC 611) will
receive the (TMSG) text message softkey in the display and can use this feature.
UCD SUPERVISOR DISPLAYS
With the optional AA card, when UCD is used, multiple supervisors can view information about the UCD
groups calls or agents.
Call Screen
This allows the supervisor to view how many calls are in queue, the longest wait time, how many calls have
been received today, what the average time in queue is and how many calls were abandoned.
Agent Screen
This allows the supervisor to monitor how many agents are logged in, check each agents status (IN GROUP,
OUT OF GROUP, or DND), view each agents total number of calls, average call length or average ring time.
Note: Accessing this screen will also allow a Supervisor to change the status of each agent (IN GROUP, OUT
OF GROUP, or DND).
4.39
SAMPLE DISPLAYS
Display model keysets have a large, easy-to-read, 32 character liquid crystal display. Helpful call processing information is provided so everyday call handling is quick and easy. Here are just some of the displays you may see.
4.40
SAMPLE CALLER ID DISPLAYS
4.41
SAMPLE UCD DISPLAYS
4.42
4.43
4.4 SAMPLE SMDR PRINTOUT
(WITHOUT CALLER ID)
4.44
4.5 SAMPLE SMDR PRINTOUT
(WITH CALLER ID/ANI NUMBER)
4.6 SAMPLE UCD REPORT
============================================================
UCD GROUP 529 : SALES
FROM: SUN 02 Feb 00:00
TO : SUN 02 Feb 02:54
CALL STATISTICS
===============
AVERAGE RING TIME(TIME TO ANSWER)......00:40
NUMBER OF TIMES ALL AGENTS BUSY........00002
AVERAGE TIME IN QUEUE..................00:51
TOTAL CALLS RECEIVED...................00011
LONGEST QUEUE TIME(TODAY)..............02:14
TOTAL CALLS ABANDONED..................00004
AGENT STATISTICS
================
MEMBER AGENT NAME
CALLS
AVERAGE
RING
ANSWERED
CALL TIME
TIME
-----------------------------------------------------------01
210
JOHN
0002
01:55
00:05
02
211
SAM
0001
02:18
00:06
03
208
MIKE
0003
01:22
00:04
04
207
PETER
0001
03:16
00:05
============================================================
UCD GROUP 515 : SUPPORT
FROM: MON 03 Jan 08:30
TO : SUN 02 Jan 02:54
CALL STATISTICS
===============
AVERAGE RING TIME(TIME TO ANSWER)......00:07
NUMBER OF TIMES ALL AGENTS BUSY........00005
AVERAGE TIME IN QUEUE..................01:06
TOTAL CALLS RECEIVED...................00023
LONGEST QUEUE TIME(TODAY)..............01:02
TOTAL CALLS ABANDONED..................00001
AGENT STATISTICS
================
MEMBER AGENT NAME
CALLS
AVERAGE
RING
ANSWERED
CALL TIME
TIME
----------------------------------------------------------01
223
FRED
0012
02:33
00:08
02
213
JANE
0010
01:04
00:04
4.45
4.7 UCD CALL STATISTICS
CALLS IN QUEUE NOW
How many calls are currently in queue. This statistic is a real time statistic and so will not print on a report.
ABANDONED CALLS
This shows the number of callers that reached the UCD group, but hung up before being answered. A high number probably means that there are not enough agents available and the wait time is too long.
AVERAGE RING TIME
This is calculated from the time an agent begins to ring until the time an agent answers the call, this does not
include ringing at an agent station that does not answer or is logged out because of the ring next option.
NUMBER OF TIMES ALL AGENTS BUSY
This is the number of times that a call is placed to an UCD group and all agents are busy or out of group.This check
is made when the call is first placed to the group.
Example: If there are 5 members in a group, 3 are Out of Group one is busy and one is idle, and a call is placed to
the group, because there is an idle station the all agents busy counter is not incremented.
If the idle station rings, does not answer and is logged out, although the condition of the group is now all agents
busy, the check has been made and the agent busy statistic does not increment.
Also if a call comes into a group with all agents busy and then one becomes idle, the busy counter will increment
because the check has been made.
AVERAGE TIME IN QUEUE
This is calculated as an average of all the calls that were in queue.
Note that this is ONLY an average of the calls that were in queue. The caller must have overflowed to the UCD
recording to be considered in queue.
A call is considered in queue until it is answered or until it goes to the final destination.
TOTAL CALLS RECEIVED
The total number of times that calls were sent to a group. This includes calls that were answered by the group,
calls that went to a group with all agents busy or out of group, calls that are abandoned and calls that go to UCD
final destination. This includes intercom calls to the UCD group.
If this number is less than the total calls received by all the agents it is possible that calls were transferred from
one agent to another.
If this number is more than the total calls received by all the agents it is possible that calls were unanswered by
an agent and went to final destination or callers hung up while in queue.
4.46
This statistic includes:
a)
Calls answered by agent.
b) Calls that are not answered by an agent and go to final destination.
c)
Calls that are sent to the UCD group but callers hang up before being answered.
LONGEST QUEUE TIME TODAY
This shows the longest call in queue today. The queue time is calculated as follows:
a)
Queue time begins when a caller starts to hear the first UCD message.
b) Queue time ends when a caller is either
•
Answered by an agent
•
System gets disconnected from C.O. or
•
Caller is transferred to final destination
LONGEST QUEUE TIME NOW
This shows the longest call currently in queue. The queue time is calculated as follows:
a)
Queue time begins when a caller starts to hear the first UCD message.
b) Queue time ends when a caller is either
•
Answered by an agent
•
System gets disconnected from C.O. or
•
Caller is transferred to final destination
4.47
4.8 UCD AGENT STATISTICS
LOGGED IN
The number of stations programmed in the UCD group and the number of stations that are currently logged in.
This statistic is a real time statistic and so will not print on a report.
STATUS
This screen shows the agents name, extension number and status. The status can be In Group, Out of group or in
DND. This statistic is a real time statistic and so will not print on a report.
CALLS ANSWERED
The total number of calls answered by the agent. This does not include ring no answer to an agent station. If this
total number is less than the calls received by the group it is possible that calls were unanswered by an agent and
went to final destination or that callers hung up while in queue. If this total number is more than the calls received
by the group it is possible that calls were transferred from one agent to another.
AVERAGE CALL TIME
This is an average of all the call durations for the agent.
AVERAGE RING TIME
This is an average of all the ring times for the agent. Ring times are previously explained.
4.48
4.9 SAMPLE TRAFFIC REPORT
TRAFFIC REPORT FOR [ STA Miami
] Mar/21/1999 13:35
**************************** SYSTEM STATISTICS ******************************
BEGINNING:
Mar/15/1999
00:42
ENDING:
ACTIVITY
INCOMING TRUNK CALLS
INCOMING TRUNK CALLS
OUTGOING TRUNK CALLS
A SELECTED TRUNK WAS
Mar/21/1999 13:32
SYSTEM TOTAL
- ANSWERED..................
- NOT ANSWERED..............
............................
BUSY........................
3041
26
2168
44
INTERCOM CALLS - COMPLETED.......................
INTERCOM CALLS - NOT ANSWERED....................
7178
1540
TRUNK RECALLS TO STATION.........................
TRUNK RECALLS TO OPERATOR GROUP..................
145
32
INTERNAL PAGE USED...............................
EXTERNAL PAGE USED...............................
ALL PAGE USED....................................
35
79
231
**************************** TRUNK GROUPS ***********************************
GROUP
OUTGOING BUSY
9
1245
18
800
521
3
801
20
3
802
0
0
*************************** INDIVIDUAL TRUNKS *******************************
TRUNK
701
702
703
TRUNK-NAME
LOCAL 1
LOCAL 2
LOCAL 3
ATTA
0
0
0
ANSD
737
541
290
NOT-ANSD
0
4
1
OUTGOING
19
26
37
BUSY
12
11
21
************************* STATION HUNT GROUPS ********************************
GROUP
500
501
502
503
504
<———————— OUTSIDE CALL ————————>
ANSD
NOT-ANSD
439
19
261
37
40
2
87
5
19
1
<-INTERCOM->
ANSD
61
38
77
162
44
*********************** INDIVIDUAL STATIONS *********************************
<—————— OUTSIDE CALL ——————————————————————————><-INTERCOM——>
EXT STATION-NAME ATTA ANSD NOT-ANSD DIALED ICM–TRSF TRK-TRK PICKUP ANSD DIALED
201 Operator
9 360
11
15
341
0
0
39
72
202 Barbara
12
60
2
80
20
0
12
49
66
203 Ivania
4
25
1
36
3
0
18
86
29
4.49
4.10 TRAFFIC REPORT OVERVIEW
A***************************** SYSTEM STATISTICS ****************************
1 BEGINNING:
2
04/01/99
08:00
ENDING:
ACTIVITY
04/01/99 17:30
SYSTEM TOTAL
3
4
5
6
INCOMING TRUNK CALLS
INCOMING TRUNK CALLS
OUTGOING TRUNK CALLS
A SELECTED TRUNK WAS
7
8
INTERCOM CALLS - COMPLETED.......................0000
INTERCOM CALLS - NOT ANSWERED....................0000
9
10
TRUNK RECALLS TO STATION.........................0000
TRUNK RECALLS TO OPERATOR GROUP..................0000
11
12
13
INTERNAL PAGE USED...............................0000
EXTERNAL PAGE USED...............................0000
ALL PAGE USED....................................0000
- ANSWERED..................0000
- NOT ANSWERED..............0000
............................0000
BUSY........................0000
1. BEGINNING & ENDING
This identifies when the statistics were collected. It includes dates and time.
2. ACTIVITY: Overall summary of traffic in the system for activities 3 to 13.
3. INCOMING TRUNK CALLS-ANSWERED: These are any incoming trunk calls to the system. These calls are
pegged when answered by any device and/or station in the system whether it is a new call or a recall.
4. INCOMING TRUNK CALLS-NOT ANSWERED: These are any incoming trunk calls that were not answered by
any station or device in the systems. These are the same calls that would be flagged as abandoned in SMDR.
5. OUTGOING TRUNK CALLS: These are all outgoing trunk calls that were originated by any station or through
the DISA feature. Outgoing trunk calls are valid calls as defined by the SMDR START TIME in MMC 501.
6. A SELECTED TRUNK WAS BUSY: Pegged every time a trunk or trunk group was busy regardless of the manner in which it was selected (e.g., DTS key, LCR,“9”, 7XX, TRK GROUP SELECT, SPD, External call forward, DISA).
7. INTERCOM CALLS COMPLETED: These are all intercom calls that were completed to any station, station
group or device.
8. INTERCOM CALLS NOT COMPLETED: These are all intercom calls that were not answered and resulted in the
calling party hanging up. A call to a station group that overflows to another station is considered not
answered whether the overflow destination did or did not answer.
9. TRUNK RECALLS TO STATION: These are trunk calls that were placed on any kind of hold and recalled a station.These are also trunk calls that were transferred and were not answered and recalled the transferring station. This includes members of the operator group that put calls on hold and then recall the operators station.
4.50
10. TRUNK RECALLS TO OPERATOR GROUP: These are any trunk calls that recalled to the operator group.
11. INTERNAL PAGE USED: Peg count of every time internal page was accessed.
12. EXTERNAL PAGE USED: Peg count for every time external page was accessed.
13. ALL PAGE USED: Peg count of every time the all page feature was accessed.This does not include internal or
external page, only 55+4 or PAGE 4.
B**************************** TRUNK GROUPS **************************
1 GROUP
9
800
801
2 OUTGOING
0000
0000
0000
3 BUSY
0000
0000
0000
1. GROUP: A listing of all trunk groups assigned in the system.
2. OUTGOING: These are the number of outgoing trunk calls made using each trunk group. Pegged every time
a member of this trunk group was used to make a valid outgoing call. A valid outgoing call is defined by the
SMDR Start Time programmed in MMC 501.
3. BUSY: This is the number of times each trunk group was busy when someone attempts to access it.
C****************************** INDIVIDUAL TRUNKS ***************************
1TRUNK
701
702
703
704
705
706
707
708
709
710
2TRUNK-NAME
3ATTA
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
4ANSD
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
5NOT-ANSD
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
6OUTGOING
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
7BUSY
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
1. TRUNK: A listing of each trunk in the system.
2. TRUNK NAME: The names of each trunk as programmed in MMC 404.
3. ATTA: Average Time To Answer for trunks is counted in the number of seconds that ringing voltage is detected at the trunk interface and the timer stops when trunk is answered by station or device in the system. The
ATTA is the sum of all answered times divided by the answered call count.
4. ANSD: This is the number of times this specific trunk was answered by any station or device whether it is a
new call or a recall.
5. NOT-ANSD: This is the number of times this specific trunk rang the system but was not answered. These are
the same calls that would be flagged as abandoned in SMDR.
4.51
6. OUTGOING: This is the number of times this trunk was used to make an outgoing call. A valid outgoing call
is defined by the SMDR START TIME programmed in MMC 501.
7. BUSY: This is the number of times this trunk was busy when accessed by a button or dial code.
D**************************** STATION HUNT GROUPS **************************
2GROUP
500
501
502
503
504
<————————
1 OUTSIDE CALL —————————————————————>
3ANSD
4NOT-ANSD
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
5 <-INTERCOM->
6ANSD
0000
0000
0000
0000
0000
1. OUTSIDE CALLS: These statistics are for outside calls that reach these station groups regardless how they
arrive there.
2. GROUP: Listing of all station groups in the system.
3. ANSD: This column is a peg count of all answered trunk calls that rang to the specific group directory number regardless of how these arrived.
4. NOT-ANSD: The number of times any trunk call directed to the specific group number was not answered by
any member of the group.
5. INTERCOM: An intercom call made from a station or device within the system to the specific group number.
6. ANSD: This is a count of how many times an intercom call was answered by any group member of that specific group.
E**************************** INDIVIDUAL STATIONS ***************************
1
11
<—————————————————— OUTSIDE CALL —————————————————> <-INTERCOM->
2
3
4
5
6
7
8
9
10
12
13
EXT STATION-NAME ATTA ANSD NOT-ANSD DIALED ICM-TRSF TRK–TRK PICKUP ANS DIALED
201
0000 0000 0000
0000
0000
0000
0000 0000 0000
202
0000 0000 0000
0000
0000
0000
0000 0000 0000
203
0000 0000 0000
0000
0000
0000
0000 0000 0000
204
0000 0000 0000
0000
0000
0000
0000 0000 0000
205
0000 0000 0000
0000
0000
0000
0000 0000 0000
1. OUTSIDE CALLS: These statistics are for outside calls that in any way reach individual stations or devices.
2. EXT: Listing of all extension numbers in the system. This also includes AA, VM, and CADENCE ports.
3. STATION NAME: The name for each particular station as programmed in MMC 104.
4. ATTA: Average Time To Answer for stations is counted in the number of seconds that ringing signal is applied
to a station for trunk calls and recalls.The ATTA is the sum of all answered times divided by the answered call
count. Use the same calculation method as used for individual trunk ATTA.
4.52
5. ANSD: This is a count of how many times an outside call was answered by the specific station. Outside callers
recalling a station are not counted again when they are answered.
6. NOT-ANSD: This is a count of how many times a trunk call was directed to the station but was not answered
by this station.
7. DIALED: Peg count of how many times the station made a valid outside call. An outside call is defined by the
SMDR start time in MMC 501.
8. ICM-TRSF: This is the number of times a trunk call was successfully transferred to another station using the
intercom. It includes both screened and unscreened transfer.
9. TRK–TRK: This is the number of times a trunk call was transferred to another trunk (tie line) This is called a
trunk–to–trunk transfer. This field gets pegged every time the station completes a trunk to trunk transfer.
10. PICKUP: This is a count of the outside calls that were picked up by the specific station. Picked-up calls are calls
that are not ringing at your station but were answered by you. This peg count is separate from the number
of answered call in #5 of Individual Stations section E.
11. INTERCOM: Statistics for intercom calls. An intercom call made from a station or a station device within the
system to another station.
12. ANSD: This is the number of times an intercom call was answered by this specific station. Screened transfers
count as an answered intercom call.
13. DIALED: The number of times the specific station dialed another station or station group. Screened transfers
count as a dialed intercom call.
4.53
PART 5. GENERAL USER INFORMATION
5.1 RADIO FREQUENCY INTERFERENCE
WARNING: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules.These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can
radiate radio frequency energy. If not installed and operated in accordance with the instruction manual, it may
cause interference with radio communications. Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user will be required to correct the interference at his own expense.
The following measures can be tried:
1.
2.
3.
4.
Reorient the receiving antenna.
Relocate the telephone with respect to the receiver.
Move the telephone equipment away from the receiver.
Plug the Key Service Unit into a different AC outlet so that the KSU and receiver are on different circuits.
5.2 FCC REQUIREMENTS
The iDCS 100 Release 2 electronic telephone system complies with Part 68 of the Federal Communications
Commission Rules and Regulations.
UNAUTHORIZED MODIFICATIONS
Any changes or modifications performed on this equipment that are not expressly approved in writing by SAMSUNG TELECOMMUNICATIONS AMERICA could cause noncompliance with the FCC rules and void the user’s
authority to operate the equipment.
NOTE: Allowing this equipment to be operated in such a manner as to not provide for proper answer supervision
is a violation of Part 68 of the FCC’s rules.
NOTIFICATION TO TELEPHONE COMPANY
Before connecting the iDCS 100 Release 2 system to the telephone network, the telephone company may request
the following information:
•
•
•
•
Your telephone number or all numbers that will be connected to the iDCS 100 Release 2 system.
FCC Registration Numbers:
Key System—Fully Protected
A3LKOR-32706-KF-E
Multi-Function (Hybrid)—Fully Protected
A3KLOR-32705-MF-E
Ringer Equivalence Number 1.2 B for 2CO x 4DLI and 2CO x 4SLI
Ringer Equivalence Number 1.6 for S3TRK and S6TRK
The iDCS 100 Release 2 may be configured as a key system or a hybrid system. Depending on the method of operation, the appropriate FCC number must be given to the telephone company. Certain features such as pooled
access by button or dial access, LCR, off premise extensions and tie lines may require the hybrid registration.
Check with the local telephone company providing the service if you are in doubt. It is the customer’s responsibility to comply with local telephone company tariffs.
5.1
TELEPHONE CONNECTION REQUIREMENTS
The Federal Communications Commission (FCC) has established rules which permit the DCS to be connected
directly to the telephone network using telephone company network access jacks usually referred to as
“Registered Jacks.”
5.3 TELEPHONE COMPANY INTERFACES
CIRCUIT
TYPE
LOOP START LINE
100 R2 CARD
TYPE
FACILITY
INTERFACE CODE
NETWORK
JACK
2 x 4DLI
2 x 4SLI
S3TRK
S6TRK
O2LS2
04DU9-DN
04DU9-1KN
RJ21X
RJ11C
RJ14C
RJ48C
GROUND START LINE
T1-SF
T1-ESF
O4DU9-BN
04DU9-1KN
RJ48C
RJ21X
DID LINE
T1-SF
T1-ESF
DID
04DU9-BN
04DU9-1KN
O2RV2-T
RJ48C
RJ21X
RJ11C
RJ14C
E & M TIE LINE
T1-SF
T1-ESF
2E&M x 4DLI
O4DU9-BN
04DU9-1KN
TL11M
RJ48C
RJ2EX
OFF PREMISES EXTENSION
2SLI (Only)
OL13C
RJ21X
RJ11C
RJ14C
ISDN-PRI
TE/PRI
04DU9-1KN
ISDN-BRI
S4BRI
02155
RJ48C
NT1
RINGER EQUIVALENCE (REN)
The REN is used to determine the quantity of devices which may be connected to the telephone line. Excessive
RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most but not
all areas, the sum of the RENs should not exceed 5.0.To be certain of the number of devices that may be connected to the line, as determined by the number of RENs, contact the telephone company to determine the maximum
REN for the calling area.
INCIDENCE OF HARM
If the terminal equipment, the iDCS 100 Release 2, causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice is
not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your
right to file a complaint with the FCC if you believe it is necessary.
5.2
CHANGES TO TELEPHONE COMPANY EQUIPMENT OR FACILITIES
The telephone company may make changes in its facilities, equipment, operations or procedures that could affect
the operation of the equipment. If this happens, the telephone company will provide advance notice in order for
you to make the necessary modifications so that you may maintain uninterrupted service.
SERVICE CENTER
If trouble is experienced with the iDCS 100 Release 2, please contact your local SAMSUNG TELECOMMUNICATIONS AMERICA for repair or warranty information. If the trouble is causing harm to the telephone network, the
telephone company may request that you remove the equipment from the network until the problem is resolved.
FIELD REPAIRS
Only technicians certified on the iDCS 100 Release 2 are authorized by SAMSUNG TELECOMMUNICATIONS AMERICA to perform system repairs. Certified technicians may replace modular parts of a system to repair or diagnose
trouble. Defective modular parts can be returned to SAMSUNG TELECOMMUNICATIONS AMERICA for repair.
GENERAL
This equipment must not be used on coin telephone lines. Connection to party line service is subject to state tariffs.
The iDCS 100 Release 2 system uses toll restriction and LCR features that are programmed to allow dialing over
the public telephone network. The North American Numbering Plan (NANP) determines these network area
codes and exchange codes. Failure to update the system programming or software may deny you access to new
area codes and exchanges. Bell Communication Research (Bellcore) administers the NANP and publishes it. To
obtain the latest information and keep your system current, contact Bellcore at (201) 829-3071.
HEARING AID COMPATIBILITY
All models of the iDCS 100 Release 2 are hearing aid compatible as specified in Part 68 of the FCC Rules.
5.4 UNDERWRITERS LABORATORIES
The iDCS 100 Release 2 system has been tested to comply with safety standards in the United States as listed
below. This system is listed with Underwriters Laboratories.
C
US
LISTED
83x3
E118093
I.T.E
5.5 MUSIC ON HOLD WARNING
IMPORTANT NOTICE: In accordance with US copyright laws, a license may be required from the American Society
of Composers, Authors and Publishers (ASCAP) or other similar organizations if copyrighted music is transmitted
through the Music on Hold feature. SAMSUNG TELECOMMUNICATIONS AMERICA hereby disclaims any liability
arising out of failure to obtain such a license.
5.6 EQUAL ACCESS REQUIREMENTS
The iDCS 100 Release 2 is capable of providing users access to interstate providers of operator services through
the use of access codes. Modifications of this equipment by call aggregators to block access dialing codes is a
violation of the Telephone Operator Consumer Act of 1990 and Part 68 of the FCC Rules.
5.3
5.7 DISA WARNING
Lines that are used for the Direct Inward System Access feature must have the disconnect supervision options
provided by the telephone company.
WARNING: As it is impossible to control who may access your DISA line it is suggested that you do not turn this
feature on unless you intend to use it. If you do use this feature, it is good practice to frequently change passcodes and periodically review your telephone records for unauthorized use.
5.4
KEY SYSTEMS DEALER AGREEMENT
SAMSUNG TELECOMMUNICATIONS AMERICA
KEY SYSTEMS LIMITED WARRANTY
SAMSUNG TELECOMMUNICATIONS AMERICA, L.P. ("Samsung"), warrants to its authorized Dealers and to
the original retail purchaser ("Users") of a Samsung product for a period of 24 months from the date of
shipment of the Product from Samsung's facility, that the Product (except for lamps, fuses, and other consumable items) will be free from defects in material and workmanship. Repaired or replaced materials
shall be warranted for the balance of the warranty remaining on the original equipment, or 90 days from
date of shipment from Samsung's facility, whichever is longer.
This warranty is for the benefit of and shall apply only to authorized Dealers and to Users. This warranty
will not apply if the defect arises out of accident, neglect, alteration or misuse, failure of electric power,
air conditioning, humidity control, causes other than ordinary use, or causes beyond Samsung's control.
All warranty claims shall be waived unless reported, in writing, to Samsung or its authorized Dealer, prior
to the expiration of the applicable warranty period.
The obligation of Samsung under this warranty is, at the sole option of Samsung: 1) the repair or replacement (with new or refurbished parts), of the defective or missing parts that are causing the malfunction
and which are determined to be the defective by Samsung, and the return shipment of such parts to the
Dealer (Dealer or User shall be responsible to pay for shipment of the defective parts to Samsung and for
all the expenses connected with their removal and reinstallation); or 2) in lieu of repair or replacement,
Samsung may refund the price charged by Samsung to its Dealer for such parts as are determined by
Samsung to be defective and which are returned to Samsung through an authorized Dealer within the
warranty period and no later than 30 days after such malfunction, whichever occurs first.
To obtain service under this warranty:
(1) USERS must provide written notice of the malfunction to an authorized Samsung Dealer within the
warranty period and not later than 30 days after the date of the malfunction, whichever occurs first. If the
USER is unable to identify an authorized Samsung Dealer, USER must provide written notice of the malfunction, including proof of the date of purchase of the equipment and the serial number of the malfunctioning Product, to Samsung at its corporate offices. Upon receipt of such notice and determination by
Samsung that User is eligible for Warranty service, Samsung will provide the USER with the name of an
authorized Samsung Dealer to contact for warranty service DEALERS must provide written notice of malfunction to Samsung no later than the expiration of the warranty period 30 days after the date the Dealer
becomes aware of the malfunction, whichever comes first. For purposes of this Warranty, the issuance by
Samsung of a Return Material Authorization (RMA) number by telephone to an authorized Dealer shall
be deemed to be written notice from the Dealer with respect to the material returned under that RMA.
SAMSUNG MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, AND SPECIALLY DISCLAIMS ANY
IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES ARE DEALER'S AND USER'S SOLE REMEDIES AND IN LIEU OF ALL OBLIGATIONS OR LIABILITIES
ON THE PART OF SAMSUNG FOR DAMAGES, INCLUDING, BUT NOT LIMITED TO, SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE PRODUCTS, OR
ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN
CONNECTION WITH THE PERFORMANCE OF THE PRODUCTS,WHETHER IN A CONTRACT OR TORT ACTION.
INCLUDING NEGLIGENCE, EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, THE TOTAL MAXIMUM LIABILITY OF SAMSUNG FOR BREACH OF WARRANTY SHALL BE LIMITED TO
A REFUND OF THE COST OF THE DEFECTIVE PRODUCT.
No Dealer and no person other than an officer of SAMSUNG TELECOMMUNICATIONS AMERICA, L.P. may
extend or modify this warranty, and no modification or extension of this warranty shall be effective
unless in writing signed by the authorized officer of SAMSUNG TELECOMMUNICATIONS AMERICA, L.P.
N O T E S